ADT Reviews

I went to Google and got a phone number, and I talked to somebody from ADT. It was two days before someone came out because that was the date that we set up. It would have been quicker but I needed it for two days. John, the technician, was good. He knew what he was doing and he was quick, which was what I liked the most. The system is simple and it’s not rocket science although the door sensors are way too big. It might be my fault because I told him I wanted the basic. I didn’t want any fancy stuff but I didn’t realize how big it was gonna be. Still, everything was good. We don’t have the internet now but we're gonna get it in the next two weeks. So, eventually, I’m going to upgrade to a one door camera and two cameras for the outside. The control panel is not touch screen and is part of the basic but I told the technician that I would like to have a better panel when that happens.

One of my friends had ADT and 'cause I trust my friends, I took his advice. The sales rep was awesome and I couldn't have asked for anybody better than he was. He told me everything I needed to know. The welcoming and everything has been great so far. I love the system and being that this is my first home security, it couldn't have gotten any better.

ADT - Protect Your Home was able to give me everything that I wanted. I wanted to have a doorbell as well as a camera at the back of my house. I also wanted to have a full security system. I went with them and the salesperson whom I spoke to was knowledgeable. The installer was really helpful with the equipment and he helped me decide on what I wanted. They were able to tap into my AC so I'm able to control that. When I'm downstairs, I don't have to go upstairs to make our house cooler.

My kids are sneaking out of the house at three o'clock in the morning. So I decided to get a security system. We used to have ADT on our other house and it was good. Their rep was great and he understood what I was looking for. I needed a monitor on every door and window that the kids could crawl out of. He also told me about the shockproof sensors and he showed me how to operate it from my phone and all that stuff. But I was a little shocked by the price. They emailed me the certificate. I've gotten that with my insurance and it has reduced my insurance by 26%.

ADT had a special offer for free installation. My strongest impression was of the installer because we were there when he put the system in. He was a very capable guy. He answered all our questions and explained to us exactly how the system worked. It's not completely complicated but it's nice to have a real, plain explanation. I don't know how many different options we could have chosen but he explained each option to us so that we got an understanding of what different ways we could alarm the home. He was just an excellent representative of ADT.

Protect Your Home does great advertising. They're all over. So, when I got the home, they were the first person I thought of. Setting everything up was seamless. They explained everything to me. I understand that they are selling other equipment and everything, but I just wanted to keep it basic. They allowed me to cut to the chase with the sales pitch and I appreciated that. The installer was awesome. Everything was good.

Our sales representative was very good. Then the installation went really easy. John was a nice guy. He did everything he was supposed to do and he delivered what he promised he was gonna do. The system's working fine.

My daughter had AT&T at her house. We were sitting and talking one afternoon, and she said, “Mama, you need to get a security system.” She texted ADT and they literally called me within three minutes, and it was on a Friday. The tech came out Saturday morning at 8 o’clock. I was totally impressed. Two technicians came and they were wonderful. Derek came first, then because they weren’t that busy on Saturday, they sent another tech. The second tech came about halfway into the call but both of them went over everything. They showed me the different features and proposed everything for my house. I just couldn't afford $8,000 so I ended up just alarming the doors and the keypad. They were really knowledgeable. They were lovely to have in my home and they were outstanding.

Everything was great when I signed up with ADT and the installation went well also, which I scheduled for a few days later.

I've seen ADT signs around and when the salesperson called, he said they would give me all these credits for the equipment. When he got here, I told him what I wanted then he told me I would have to make these huge payments until it was paid for. I figured I would pay for the equipment throughout my three years, but that was not how it worked. I had to have it paid for within four months and I wasn't told that. My monthly installments would've been $600 and that was not going to work. Once the installer got done, he talked about how much I had to pay over so many months, but I thought it would be over the term of my contract. I just purchased a new place, and $2,000 was not an option at that moment.

I went online and looked for a security system. I saw ADT's number so I called them. Everybody else wanted our credit card information over the phone. ADT is the only one that didn’t. Their rep was really nice. She was really professional and she helped us out quite a bit. She made me feel comfortable talking to her on the phone. We do have one problem though. Our back camera, at night time, we can’t see anything on it. But we’re pretty satisfied with the performance of the system.

I had ADT previously at another home. The signup and sales representative were very good. Installation went well. I like that the entire home, all the windows and doors are protected. I watch and do everything on my phone.

Since the second day, I called ADT and complained that they never told me about whether it was a refund policy. Also, the outside ring that has a camera hasn't been working since the third day. They never told me that whenever the technician that will come, they would charge me more than the 100 that they charged me in the call. They never told me that I would end up paying like $600. They said it was not even $50. Overall everything is not really worth the money.

Our experience with ADT is good. The rep was wonderful and patient. He was not trying to push me to buy what I did not need. Even when I wasn't going to sign up, he was not trying to be resisting. I've had ADT before. I had an experience that they were reliable. Hopefully, I'll have the same thing. However, I've been waiting for the $100 gift card. I needed some copy of the page of the contract which I didn't have access to. I just called in yesterday. Why do we have to do all of that? It could be done electronically.

Whenever I asked a question, the guy who set up the appointment pretty much said, “They'll talk about it when they get there.” He also told us pricing points that the guy that installed the system didn't have access to. He told us what the rates were, starting from 29.99. When I talked to our installer about that, he said, "That doesn't exist. It's only 59.99 a month," which doesn't make a lot of sense to us. We've been paying more than we thought we would. My mom has everything exactly the same that we have, with the exception of the Ring doorbell and she pays $20 a month less than we do. I'm not really thrilled about that, but at this point, it's a little late and we're just out of luck. The installer was super nice though.

I’ve used ADT over the years and decided to continue. The customer service this time around was superb. They had the answers and were cooperative. They were willing to work with me to figure out what I needed. The reps who did the installation were a supervisor and a trainee and they were good. The appointment was at 3:00 and they were very prompt. They had to assess, look, check the house out, assess, and present me with options before starting the installation, so that took a little bit of time. They were here till about 6:00. I was very pleased.

There were a lot of things ADT's salesman didn't mention. When I asked about their system, they just talked about the monthly fees. They didn't mention the equipment or how their system works. The guy who installed was more experienced and explained more details for me. He told me how I was gonna be charged and what options I had. He told me how the system works.

My friend has ADT and I always wanted to try it, so when I had a chance, I did it. The sales rep was awesome. He knows his stuff and I could tell he loves what he does. He opened the book, gave me a lesson and every time he put something up, he explained it very carefully. He showed me what each camera does and I love it. If more people got it, it'd be much cheaper. It's so many things that it's important for and I don't know why people don't get it. They get cable, and they should also get security for their house, know who's around them and what's going on around them, especially during this police reform thing. I'd pay anything for my own safety and it's worth every penny. I'm more comfortable now.

I had ADT in my business when I was in California. The customer service is excellent because my brother won't take his fob out of his pocket and he continuously sets off false alarms, and up to now, ADT has been super great about it. Finally, I took it away from him and hung it on his key ring. The system is sufficient for what I need. Everything seems to be working fine. The service is great and the price is fair.

I was a previous homeowner a few years ago and I had ADT service at the time. I recently purchased a new home and received ADT's brochure in the mail, which I had already intended on contacting. The sales representative was excellent, very knowledgeable and easy to get along with. We had a really good conversation. He was here for a considerable amount of time negotiating and then finally getting around to install and stuff. He was a really good guy and a really good salesman.

When ADT advertised, initially, they said they give you the equipment for free or something like that, but once they come in and look at your house and figure out where the entry points are and what needs to be covered, the promotion did not cover everything. I had to pay another $300 to $400 out of my pocket to get all the exits covered in a certain way so it's kinda safe. I was not happy as I was expecting it to be free, but I had to pay $400. And I heard the same thing about others in my community who’s used them that they had to pay quite a bit, too. I wish they're a little more forthcoming about the promotion. So far ADT has been pretty good. However one sensor on the front door stopped working after a few months. And they came in and replaced it right away without any charge to me. It's been fine since then. So, overall, everything else is working fine. The system is pretty straightforward.

I worked with one of the other providers before and I wasn’t satisfied. The next one I called was ADT and they satisfied my need. I’m the least mechanically and electronically savvy person on earth and there are still things that I don’t understand, but they are very good when I call them. When I have a problem, they walk me through it. I had a problem with one repairman and when I called, I asked not to send the guy because I won’t deal with him again. He was so ridiculous. The first time he came out, it was a summer day and my son-in-law was putting asphalt seal on my driveway. I said that he couldn't come into my driveway. I asked him to walk up my lawn and he got upset about it. My whole lot is 200 feet deep and about 40 feet in the front. I was not asking him to walk 100 miles.

The guy came to my house and he was very nice. He explained everything to me perfectly, including what would best fit for me and what I should get. I was able to understand and it worked out. After he put the system in, he explained how to do it. He was a great guy. It was a great experience as well and I would recommend people to come see about it.

The ADT system is very good. The previous owner of my house had another company for their protection. But this new guy from ADT did a wonderful job. He did everything and was very helpful. And if I have any need, I just call ADT and they're always glad to help me over the phone. Their knowledge and professionalism were excellent.

I almost cancelled ADT but then the person that came to my house helped me a lot to get what I wanted. He explained to me every detail for the alarm, the benefits, and that in reality, what they wanted was for me to be happy with what I get and accept what I wanna accept. The thing was that I couldn't afford it. I had Vivint before. I was paying $65 a month. So, when the young lady talked to me on the phone, she told me that it was gonna be $27. When the guy came to the house, he said it was gonna be 60. I told him, "What happened? I can cancel it because I can't do this." Then he said, "Oh, you don't have to cancel it. We can talk about it and work our way around it. And I'll call my manager and we'll see what we can get just 'cause we wanna get you secured." He figured that out. We talked, put everything in place, and everything is good.

It's just me and my mom and ADT make us feel more secure to have a little more protection. Everything was perfect, smooth, and very good. We had the alarm and the app phone thing was a plus. It was really convenient.

We went online looking for home security companies and ADT was a company we were interested in. We were referred to Protect Your Home because they are the local provider for ADT in our area. We got all the information we needed from the salespeople and their customer service people have been fine as well. But we have an older home that needs some extra things before they can get everything fully installed. And there are issues with the company not having adequate staff to come back a second time to do the installation. When someone is scheduled to come, we would get a call that says they don't have anybody in our area that's available to do it and that they would have to do it another day. It's an ongoing thing. But overall, the system is working the way we wanted it to. And their phone support has been fine. They do the best they can to walk us through what they can over the phone.

I've been with ADT for a lot of years and it just got so expensive, I quit it for a couple of years, and then I came back. I like the system. I like the visual display they have now and the fact that you can get to a panic button. I like all the other things that you can do with it now. I like the whole deal. However, when they hooked it up, it wasn't done right. They had to call the technician back out several days later. Then I used the wrong credit card. So, I went on their site and corrected the two months in advance they wanted. But I have some dispute with the installation. It was supposed to be free, and the only thing I had to pay for was equipment. But now, they're trying to lump the installation equipment into a larger value. I'm not happy right at the moment.

ADT's tech came and did an excellent job at installing my system. However, their pricing is not what it says it's supposed to be. It was more than I had anticipated based on ADT's advertisement. They advertised a price for $99 and when the system got here, it cost 4000. After their rep and I negotiated I wanted to be installed, the price was about $1,400. It's a bait and switch deal. So far though, the system has been working okay.

The quality of the system of ADT is good. I like the fact that I can set it from my phone. I thought the cost was high, and I think that’s why they didn’t raise it. Because someone called me and said they were raising it and I was like, “It already cost too much,” so they didn’t.

I've had ADT for 20 years and I love my new system. The only thing is it isn't the wireless system here. Other than that, the reps who came out were great.

The Protect Your Home rep did a demo and talked us through it. I like system and the only downfall is we’ve already called them out to come and fix the problems with having to bypass stuff and the trigger stuff on each individual window, and we’re only able to secure the house by alarm through the app. You can’t go to the keypad and hold the secure system down. I’m always trying on our system and they’ve changed the battery but we’re back in the same boat that we were in before we called them the first time. Still, overall, it was a good experience.

We called the number of ADT that we saw in a flyer and spoke to a gentleman on the phone for about 25 minutes. It went pretty well. We decided to get the free estimate or the quote. And then the technician came by, reiterated the same information and we agreed to install. They tried to remove any existing hardware that may not have been needed but based on the configuration in the home already, some of that was possible and some were not. They communicated well and worked pretty quickly.

The Protect Your Home rep explained everything very nicely and was very polite. He explained every step that he was doing so it made me feel more comfortable. And the service is wonderful. There was an incident when my grandparents came over and they didn't know I have the alarm on. The alarm went off and they called me right away after the alarm haven't been turned off. I thought that that was really nice that they called and checked up on me even though it was a mistake.

My husband is with the marines and with Protect Your Home, we feel safe while he's gone. We’re very pleased with them and we feel that we’ve gotten the things that we needed. When we purchased the system, the rep that we dealt with was very helpful and helped us figure out everything we wanted. He was very professional and very engaging. He talked to us and was very personable. He was also on time when he came here. But he told us that he was gonna give us the remote access to turn our alarm off from the remote or the key fob and he forgot that. So, we contacted him. He told us that he would swing back around and give that to us, but that’s been months. And now, he won’t return our text messages.

The sales representative was very good. He was professional and he got things done efficiently. When the installation crew came out, we discussed the contract and what we needed for the home on our end. The guy put in his input, and then we went from there and had the system installed. I appreciated his insight and his years of experience in the field as to what we needed. In my experience, it was quick and easy. We feel protected as well.

The installation with Protect Your Home went well. I didn't know, but my home wasn't wired for cable. They hadn't run the cable from the telephone poles. The installer sat around with me for four hours waiting for the cable guy to get there to install the cable from the telephone poles so he could do his. That was really nice of him. He said he didn't have any other appointment scheduled, so he could wait.

The company has been around for a very long time and I first heard about it when I was a kid. The ADT sales rep I dealt with was good, and so was the installation. There are, however, some things that are installed that I do not know why they were installed. I have a window sensor thing and it is 20 feet in the air. It does not make a lot of sense to me. Nevertheless, the system is good so far.

When we got something from Defenders saying that they were gonna disconnect our service, we got ADT. Some of my family members have it. My husband and I are older people. We got grandkids and they just come on in. We want to know when the door was opened. The customer service has been very nice. The main question I had was about the fire detector. The man told me about how it’d work. He told us that if you go to the stores and buy fire detectors, it's are not like the ones that they selling. That was very interesting to me. I went to Lowe’s and asked them about it. They said that it was about the same but ADT’s alarm system was totally different. I’m satisfied with ADT's service.

We used to have ADT at our old address before we moved here. Also, I never knew any other besides ADT. The sales representative was a little bit impatient. My card kept getting declined so I called my husband to use his card. The sales rep said that he had a certain amount of time. He was a little aggressive with it. But he was all right. When I called to set up our services, they said we'd get free cameras and all in that, but when the technician came out, he was stating that I had to pay all this extra $250 in order to get that. I said it was not what I was told on the phone. I wasn't too happy about it. But overall, the system was okay.

One of my buddies in my work recommended ADT to me because I was a new homeowner and I was looking for a security system. I didn't know where I was moving into and I needed this to back me up until I got to know the area. My buddy told me to just go ahead and do it. The only thing left out to do was jot down a contract. I was like, “I'll take my chances on it for now.”

ADT's rep was really articulate and helpful throughout the process of buying my system. Their installer had somebody with him who was training so the installation took a little longer than he anticipated. Still, he was very upfront about everything that was going on. Their system is fine and I use the app they have every day. It's simple and makes using our system easy. My fiancee is forgetful and with it, I don't have to worry about having to punch in the code all the time.

The sales rep was awesome. He took his time and really walked me through everything. The installer did great too. Now, I can set the system and disarm it away from home and I like being able to keep an eye on things when I'm not here. Overall, things have been great and I'm very satisfied.

The system doesn’t seem to be working. It doesn’t recognize the fire alarm. I contacted ADT twice on the issue and they sent somebody out. The people couldn’t tell me where my battery was located and I finally found my battery. It didn’t seem like they were very helpful to me. They take my money month in and month out and I use their sign as protection ‘cause their system isn’t the greatest. But the ADT at my other house was a lot more efficient and pretty good at sending me alert. They call me and they tell me the smoke alarm is going off or there's something that’s open.

Protect Your Home's rep was nice. Also, the guy that came out to install was really nice and helpful by teaching me how to work the device.

The lady from ADT I talked to on the phone was good. She gave me all the information I needed and she was on point. Then, the installation team told me a time and called me when the installer was close by. I got the sensors on the windows and the motion throughout the house. Everything went real smooth and everything was great.

I got the ADT system because I was talking to Frontier Communications for getting internet and stuff. I appreciated how the rep explained everything and it was smooth. On the day they came to my home, I got everything I needed to know about how to work the system and we had a good time. I noticed that one of the motion detectors isn't so sensitive, but so far, so good.

I talked to the rep from ADT on the phone and everything went smoothly. They were very professional and had a lot of knowledge. The guy that came out for the installation did the job well and it was quick. He explained everything such as what each piece of equipment did. It was a good experience with ADT.

I went online looking for security. When I investigated ADT, it had the best startup price and it covered the stuff that I wanted. Overall, my experience with ADT has been quick and efficient. The person I talked to on the phone and then the man who came and installed the system were both very nice. So far, the service has been fine. We haven't had anything to worry about so far. The functionality and performance of the system have been very good. I have special needs kids and what has helped the most for them is the little key fob because there are only four buttons and they understand that.

ADT’s been around and reliable for a long time. I also spoke to some other people that I know have security systems. We have the cellphone system. I have alarms on my windows, doors, and my garage door. I love the app where I can turn the alarm on and off from my phone. That's very convenient. The only problem we had was during the setup. It was the gentleman from ADT calling into the phone line that was the problem, and it wasn't his fault. The phone line was acting really weird. We even tried on my phone number to see if it would work. The gentleman was very polite and did what he needed to do. He also showed me what was happening.

We live in the city and I don't trust people. I wanted the house and my family to be protected. My girlfriend found out about Protect Your Home and she told me about it. The sales rep was very nice and the installation was wonderful. It was quick, simple and didn't take too long. We have an alarm on both doors, the key fobs for the alarm and a motion sensor and it's going good so far.

My best friend referred me to ADT. I got it at the beginning of June and the sales representative, the manager, and the ADT guy that came out to the house were great. They really made it really quick and easy. I asked a lot of simple questions and they made me feel comfortable. I did the purchase over the phone where I inquired online. The rep then texted me and we spoke verbally. It was a Friday and the installer came in on Monday. His name was Jeff and he did it in an hour and 42 minutes. Having the system installed, I like the fact that I know when my son is going in and out of the house and I use the mobile app frequently.

ADT was familiar to me, more than some of the other ones. I also talked to some people that had it and they were satisfied with it, so I decided to go with it. The customer service was very informative. The questions I had, they answered right away and they were really knowledgeable about everything. They were also offering a $100 rebate on the installation and I had to fill out a form. That should have been done by them.

ADT had services available. But they couldn't get cameras inside so we were looking at canceling it 'cause I thought there was a 30-day grace period. I'm not too satisfied with it. The price is a little bit too steep as well. The workers were professional and it was a good experience overall. It's just that with COVID-19 and money being tight, it's not at the top of paying $60 a month when we don't use the service.

I wasn't happy with the service I had with a different company. I knew about Protect Your Home and I went with them. Their rep was very nice. The installation went fine and they did it in one day. I like the fact that all my doors and windows now have sensors. I did not have that on all my doors and windows before. I use the app all the time. It's much more convenient because the phone is usually handy and I'm able to just use the app versus digging in my purse and finding a remote to turn the system on and off. So far, everything's good and I'm enjoying the service.

The sales team had a bunch of information. It wasn’t exactly what I was told from the ADT website but they were okay. We’ve had ADT before so it was a little bit different than what we had before. Overall, they were the same things but they were a bit older equipment. We ended up getting the sensors that we had last time. In our old home, we had a bunch more sensors for the same price, and with this one, Protect Your Home said there weren’t as many sensors being provided because the promotion wasn’t the same. So we had to figure out what to cut out of the package. In the past, we had like 21 windows but with this one, they were only giving us 12. The installation went pretty smooth. Everything was done in one day. My favorite feature is being able to connect via our phone because that’s what we had before.

I've had ADT in my other house for two years before. Then, when I purchased this house, which is just two doors down, the Realtor gave me a code. I said, "I don't know if it's cheaper to go without or not." They said they could definitely set me up. They said they had a bundle package and that it would be cheaper. The ADT system is all right, except I wonder why when I open up the other doors, there's no ring chime on the alarm. There's a chime that goes off sometimes and it wasn't set up that way.

The information was a little bit different than what we received from the person who came to our house the first time. So that kind of threw us off a little bit. It was a different experience than we anticipated by what was told to us on the phone. Several times I asked the question about the installer fee and was there going to be any additional fees required other than the $99 installation fee. The rep said, "No." He was very adamant that there was not going to be any additional charges. But then, there was a lot more than that.

I was a little disappointed because whenever I called to make the arrangements, the person at the other end never told me that it was a three-year contract. If she would’ve told me it was a three-year contract, I would’ve never done it. I wasn’t told until after the technician came in. That should be right ahead. Whenever you call the number to have everything set up, they should make you aware that it’s going to be a three-year contract because I expected a one-year contract.

I bought the system for my daughters. The reps knew the system and how it works. Everything about the installation went smooth. Very professional.

The person from Protect Your Home who sold me the alarm system was really nice, really informative and very helpful. The installer was awesome. I love the system. I like the app.

ADT's been around for years, so I don’t trust the other ones. I like the fact that they have more options than everyone else. However setting up was a little awkward, but it was okay. We couldn’t get the door panel thing on so, I have to wait to get my camera in. And then they didn’t tell me that I will have to pay a bill within three days and that was a surprise. I like the quality of the equipment, though. They just have to let people know everything upfront.

I wanted an alarm system for comfort when I’m away from home and my main concern with ADT was the cost. But the sales rep answered all my questions and he was very informative. We have the motion detector in the house as well as a sensor on all the doors and windows that also sense the vibrations such as if the door gets smashed open. The sensor on my door is kinda crooked though and it irritates me every time I look at it. But the installation went well and the equipment was demonstrated multiple times.

The sales rep I had with ADT was great and the installation of my system went well. The adhesive for the sensors that they put in my window and door is coming off though. ADT should look for another supplier for that.

ADT is very popular in this country. But as we bought this home July last year, we received a lot of ads in the mail from ADT. Also, we inquired with some friends who have ADT in their home. So, I got some good information. The two guys that came installed it the same day and did a good job. I like the chime. It might be funny, but every time you open the door, even if it’s not armed, it lets you know if that one of your doors or windows is open. That’s a good feature. I have to explore the whole package more. I have to be able to manage it by the cell phone more accurately. It gives you peace of mind.

The installation of my ADT system went well. I've had them for four years now and I've felt secure with their system. Everything has been good so far.

Having Protect Your Home is great. I feel a lot safer with it. I went with them because of ADT. They're very reputable. They’ve been around for a long time. Protect Your Home's reps were very friendly and helpful. The installers were running a little late, but they said they’d like to do a good job, and they did do a really good job. They answered all my questions. They seemed like they knew what they were doing, and everything I asked, they had answers for, so I was happy with it.

In a nutshell - installation went ok, never had an issue with monitoring but, the way in which the system's installed is COMPLETELY different than I was told. I live in a rental and SPECIFICALLY told the installer that materials like a 3M EASILY REMOVED product HAD to be used. In fact, during installation I questioned what he was using as it looked more permanent than a 3M type product. He ASSURED me it would be easily removed. Now 2 years later, in TRYING to remove the pieces of the system from the wall, doing so is causing MAJOR drywall damage!! In NO WAY are the sticky straps anything like we discussed. So unless you want to spend time (and money) fixing the damage or, have it impact your security deposit, I would not recommend ADT for a property you're renting.

The sales rep was great and the installation was easy breezy. The installer installed everything in about three hours. I feel secure having the system and I like the new equipment that Protect Your Home has.

The sales representative was great and knowledgeable. I like the app a lot. I can arm and disarm it before I get out to my door. Then one of the door sensors came off and it was my fault. I opened my window too far out. I just stuck it back on the window.

When the guy came in, he went over everything and installed them. He did a nice job and we had no problem with him. Also, we do everything on our phones and the mobile app is the best feature. We use it all the time and so far, everything is good.

My home doesn't have anything. The system is just for in case emergency. I don't go anywhere. I'm living at home. I got their number from the website so I called them for questions. I built my own. And then I was asking him just anybody electronic and in installing, they can charge me one time. They took my number and everything, and then, "Do this. This one is good." They forced to me to do it. And it's not my interest. That was the main thing.

One of the cameras wasn't set up in the right place where I needed it, and they came back out to fix it. That was in the pandemic time and everyone was afraid to be close to everybody. Also, I didn't record anything happening the first two months because the first time the guy came, he didn't explain to me very well how to record the video. I wish he explained to me from the beginning how to do it because I didn't know what happened on the first month. After two months, I called Protect Your Home to ask and they said I had to do it by myself in the computer. My brother helped me in the computer and now, I can record. All in all, I like the system and I feel the protection.

I was asking to switch over my service including the alarm service, the smoke detectors, and all of that from another service to ADT and they told me that they would do that for free. The guy would charge me $99 but they would send me a $100 voucher. None of that was true. I also wanted to expand my service and have some things added and they said they would give me a big credit for that so that would probably end up free. It ended up costing $1,300. It was quite a big difference from free. I spoke with the installers about that and they said that that was always a problem for them. They’d come out and the story would be totally different from what people had been promised on the phone.

We bought a new house, and I needed a security system and got ADT. I like their sign-up deals. We got some free cameras for signing up. The unit is really easy to use. I've never had to call and ask for anything and if I go onto the website for support, I can find my answers there. But if there's a hardware question, I go back to the local installer to inquire about it.

I’ve had ADT for 15 days, and both sign up and installation were good. I like the comfort of knowing that I have the protection and the peace of mind since having it.

Protect Your Home was easy to work with when they were trying to sell us the product. But when we were trying to get ahold of somebody with issues, I was getting transferred all over the place. No one wanted to help and they didn't know what I was talking about. The installer installed all of the windows and doors but our sliding door has two doors that open and he left one of the doors without an alarm, which is like one of the main doors to come in. We asked him about that and he said we don't need it. He said he installed the alarm on the door that's the main side. But if someone wants to come through the other side, it's not gonna ring the alarm, so there's a space within our house that’s open to people coming in without us knowing. He didn't inform us of that at all.

When we decided to put security in the house, ADT is a known name so we just decided to go with them. So far, the customer service has been very responsive. When we get into the house and forget that we have the security on, they always call you on the phone to try to find out if I was aware of this or that, and when there is trouble signal beeping, you call them and they’re always very responsive to fix it.

ADT has been around for forever. Their sales rep did all right. I wasn't ready for the cost but that’s okay. The camera is good, but the spiders keep setting it off. This is somewhat a rural area. It’s country living and I got woods in the backyard.

Protect My Home's rep was professional and he knew their products. He was definitely a salesman because we ended up buying all these stuff. It was a good experience speaking with him. Their system was installed properly and I'm satisfied with it.

I was researching and went into ADT. I requested information and a rep called me. The gentleman connected me to his supervisor right away to see if there was any gift to offer me. They were very helpful. They listened to my concerns and what I needed for the home. The gentleman that came in and installed the service was very great as well. He was very attentive and listened to all our concerns and what we needed. He was very helpful. He explained everything and even showed us how to use the app. He also showed us what app we needed to use to get our billing. He stayed with us until we will felt comfortable using the system. It was a good experience overall.

We've been using ADT at our apartment and we only have a front door, which meets our requirement. It took a time for some of the stuff to be installed but it went smoothly.

A coworker told me about Protect Your Home and the sales rep was good. He told me about all of the products and tailored everything to my liking. Installing the system was smooth, quick, and easy too and everything has been good. The system gives me peace of mind and I like how easy it all is.

We’ve had ADT for a couple of years and at the time, they were one of the best companies out there. Plus, their price was very competitive. However, they should have included some cameras, which I will be looking at when I renew or change my providers.

This whole COVID thing screwed everything up. I had an appointment with Protect Your Home and it was canceled at the last minute. I had to wait a couple of months to get the system installed. It wasn’t the greatest experience in the world but it really wasn’t their fault. It was a brand-new company that was taken over by ADT. So, the installer was not familiar with the system and there were questions that he wasn’t sure about. But I called and I got the answers I needed. They were available when I had some questions and it all worked out okay. So far, the system has been good and relatively easy to use and I’ve been happy.

ADT is a well-known name and when I purchased my security system with them, their sales rep was good. The installer was also very good. I use the app daily and so far, I’m satisfied with the system.

The fellow that came to install the system was very competent, very courteous and friendly. But he was a little surprised because nobody had told him the scope of work. When I made the appointment for him to come out, nobody asked me how big my house was. So when he arrived, he was planning on it being a fairly short straightforward job but I have a really big house. So he was here for a long time. It was all day, from 9:00 until about 5:30. He didn’t complain about it at all, although he did say at one point that he thought he was gonna have the afternoon to do something else. It's not a complaint on my part either but maybe a suggestion for the people who book the appointments to ask that question. Nonetheless, the technician did a great job and so far, I like the system fine.

I knew about the company from them being around forever and when I dealt with a sales rep, it went well. Everything was straightforward. The installation went great as well. The individual was very informative and he got us set up in a decent amount of time. For the most part, we know that monitoring is there.

I never heard of Protect Your Home, the whole logo thing. On the other hand, I’m very familiar with ADT. It’s something that I’ve come across advertisements and I see that a lot in the neighborhood. So, it’s just one of those things that stick in your mind. There are a lot of companies out there right now but it’s all about credibility. That is what lured me towards going with ADT. The technician that was here was absolutely professional. So, as far as the equipment, the placement, explaining to me how the system works, it was plain and simple. It was very clear. The quality, for what I need, everything works fine. It’s not like I own a bank or a business. It provides me the stuff that I need for my home, for my family.

The ADT rep did a great job. I did the initial part over the phone and their rep came to my house that Saturday. He was professional and the installation went quickly. I have no windows and I have a lot of activity on the side. So I was really after a side camera for the side of my house. It's a good view and it's crystal clear. So far, I like it. Everything's good with ADT.

I knew about ADT and I’ve seen other friends that had them. Their sales rep was very good and very nice. He answered questions and so forth. And then, the installer was just one person that was out and he knew what he was doing. He was very good. He did a demo and cleaned up after himself.

We had ADT from San Francisco for a long time and then we moved to Las Vegas. We continued the system and we had to install the panels. They were installing it at the time we were moving. It was not a convenient time because the guy was installing it and our furnitures are coming in. Then there were some problems that I had a lot of questions about and it wasn't answered. I called the office and then a senior ADT installer came. I was happy with the way he explained things to me. I like the security measure where I press "away" when I leave the house. Then I come back and I press my code. I'm happy with that.

We had an ADT contractor who was a good guy. He broke everything down for us as far as the camera prices, where we could put our camera and things of that nature. He showed me and my wife how to use the system as well as doing it on our phone. He showed everything. But we had a technical difficulty a couple of weeks ago because the garage wasn't setting. The house was setting though. Every time we set the house, the garage would still come up.

My partner spends more time alone by herself for a few days and being in a new area and hearing different noises, we wanted some home security. We’re from the north, so being in Florida, we needed that peace of mind. We were connected with Protect Your Home through a company and I was very comfortable asking questions and speaking with the person. He was good and I felt confident about it. Christopher came to do the install and it was quick and easy. He had excellent service. He knew his information really well, and he answered all our questions too. Everything went well.

My son had ADT and I had been intending to get one. After my husband passed there's nobody at the house but me so I decided to go ahead and get the system put in. I also plan on going on vacation and I wanna protect my home while I’m gone because there’s so much breaking in going on right now. The sales rep was really nice. He went over everything with me and broke it down to me step-by-step. He put the alarm system in all the windows, doors and everything's going fine He didn’t make a mess.

I looked into other companies and ADT was cheaper. But I’m not really too happy with them. The guy I dealt with was really nice. It’s mainly just what I got for the price. When we set it up, I thought we’re gonna have the sensors on all the windows. There is one in each room for my kids' window. But there are five windows in the living room and the kitchen, and none of them have a sensor. When the guy had started putting the sensors up, the locations were those. So I was kinda confused but I didn’t wanna be like, “Well, you know, never mind.” So I let him finish. But I don’t even feel safe. It’s really pointless to have the system. But I wish the stuff really works. If I get senors, the cost is so much pricier and I’m already paying enough for the service.

The installation of our security system was great but Protect Your Home lied to me on several different things. Initially, I called different companies then I called ADT several times. I was led to Defenders and I got their information, then I called back several times. It was a two-day process and when they came out, they lied to me about the price. I knew that they have pressure sales and I was used to all that. I was okay with that, too. But for them to flat-out lie is a problem and it left a very bad taste in my mouth for ADT. I’m sure I verified the rates several times and I was told that for the first two years, the rate was 27.99. But, it actually wasn't and instead, it would be 19.99 then 39 or something for the next two years. In the end, I stuck with the higher bill because I was there and to go to the 19.99 rate would've cost me about the same over a three-year period. But I’m still not happy with what they did.

A comparative analysis of the benefits led me to choose ADT over other providers. The salesperson I dealt with was pleasant. He explained everything and it was acceptable to us, so we signed. The installer was also very good. He was professional and he knew what he was doing. He helped us explain all the systems, so we were in good shape there. He did well. We also have the app, which we have used once or twice, and it works.

ADT has a good reputation. Their sales reps were very professional. The installers were wonderful too. One guy was named Albert and the other guy was Evan, and they were really good. They explained everything to me and were very kind. They came back out and helped me with a problem when the corporate wouldn’t. However, I’m a little confused with the system because I’m not very high-tech. The little thing that goes around the neck for an emergency, which I need one because I have cancer, sets the system off sometimes. So, lately, I haven't been arming it, but I plan to arm it today to see if it sets it off again.

My mom got ADT. Their rep was very thorough and installation of my system went well. It works great.

The previous system I had gone out of business and ADT happened to be running a special and that's why I called them. The customer service is sometimes good, sometimes not so much. Recently, I called them with an issue and I had a CO2 monitor that was beeping and something that the homeowner wasn't able to take care of herself. The person that I got on the phone said that I could do it and they would guide me through and sent me out to buy a $25 battery. When I got back home and I called them back, they said that I couldn't do that. It has to be a technician. They sent a technician and that took about seven days for him to get out of here. When he came he asked me why I bought the $25 battery because it only took regular little AAAs.

ADT did a good job. They came to the home, did the installation, and explained everything. The system is pretty efficient and it’s good.

We have a duplex and it was broken into. We had ADT in one of our houses before, so I called them. Also, I was told that I could change it into the tenant’s name. The rep said all I have to do is wait a month, call back, and say I want to switch it to our tenant's name. But when I called back, somebody said we can't change it into anyone else’s name. But the communication was very good. I wasn't too concerned about changing the name until I had to call back. I called back because some people tried to break in again and broke the sensors off the door and Protect Your Home replaced the sensor.

The installation guy was really nice. He took the time because I asked about the best place to put it and he explained more than I honestly cared about. He was very helpful. The billing was pretty straightforward. I have it on automatic billing. It was real easy to know exactly what you were paying for and there wasn’t any surprises about what was included with that particular price.

I was given a remote when I had ADT installed and the tech said that even if I’m in my room and if I wanna secure my house, I could just pull it down and the security will be active. And if I wanna take it out, I can do it on the remote rather than put my code on the monitor itself. It was at night and I pressed the button of the security phone to stay at home but I don’t think that worked because my cousin opened the door in the morning and nothing happened. I didn’t understand. I was even gonna call because I didn’t wanna try it because I didn’t wanna put any alarms or anything.

I got ADT because of the flyer that came in the mail and my aunt also recommended them. But now that I’ve gotten the service the flyer is misleading because the original starting price was supposed to be 27.99. I didn’t see anything offered for 27.99. I was told that it was gonna be 40 something and up. And also the flyer tells that I'm gonna get the alarm itself, the sensors for the front and backdoor and it also said that I'm gonna get a remote control. And I did get a remote control and a doorbell camera. I was also supposed to get a surveillance camera.

I’d seen ADT's advertisements and driving around, I'd seen the different types of signs that they’ve got in people’s yards. I knew of the company, so I signed up with them. My experience with their sales reps was great and they were very thorough in what they discussed with me whenever it comes to the products available. Then, the installers came out, installed the stuff, and we went over different types of products and services that they offered. So far, we love the performance of the system.

When I was getting my internet, the internet people told me that I won a prize, but then they never told me how much it was going to cost me monthly. The rep was nice and helpful and he told me what kind of package I was going to get, but I wish he was a little more truthful and told me how much everything was going to be once we first started. I was thinking I was the winner of a prize, but I had to pay for it. I didn't like that he didn't tell us and I got really mad about it. I was going to cancel everything, but I had to think about it. I have kids, and I wanted to make sure the house is secure. I decided to stay and what I wanted was $800, lifetime, but when you want to add some more stuff to the system, it costs a little more. Still, everything went smooth with the installation and I like the system. Everything was in there, so it was worth it.

ADT sounded like a good brand and I've heard it before in commercials. However, sending someone to your house in a regular crappy car that didn't have anything on it that said ADT was super unprofessional. It was weird. The guy came up and kinda looked really sloppy. He was in a car that didn't have a rim on the tire. I thought it was a scam and someone was trying to come into my house. It kinda worried me and I almost canceled my business because of it. The technician's professionalism and courteousness could have been better. I'm only 30 and I look like I'm 16. I kind of felt like I was taken advantage of a little bit. Having the system makes me and my family feel safe. I like it. It works really well and it's user-friendly. It has been a good experience.

An attempted break-in happened on a Saturday and I was upset about it. My granddaughter told me to call someone right away. I called ADT that Monday and the interaction with the rep went well. The technician came out and put the system in. It was professionally done. All in all, I'm satisfied.

ADT is a well-known brand. It’s been around for a while so we’re kinda paying for that reliability. However, it is a little bit pricey compared to a lot of other places, especially nowadays. I’m not sure if every home security system has a touchscreen control panel, but maybe would’ve been good. I’m also not too sure if ADT has an anti-smash protection kind of thing where if someone were to smash the control panel, it would still be able to send a signal or work somehow. There could be improvement here and there, but overall, it’s pretty good. I like the security feature and the sign. If I have to rate it on a scale of 10, it's 7.5 to 8. It's above average.

ADT is pretty prominent everywhere and I’ve always kinda kept them in mind. I’m a first-time homeowner so I gave it a shot. The sales guy was upfront and honest. He did a great job. The installation went good. I wish I would've had my Wi-Fi hooked up because I wanted to get the camera, but it wasn’t hooked up. I just got the things on the doors and the windows that set off if the alarm would've been set. But overall, the system has gone really well. I feel very secure having it.

I called Protect Your Home for my mother-in-law for her house, and I explained to the agent what was happening. He told me there would be no problems. They just needed me to sign up so they could send the techs over there. But then when the tech got over there he said, “We’d be able to change name towards your mother-in-law.” I didn’t have her credit card at the time when I called it in.

My service is good and everything is working fantastically. The only thing is one of the cameras is not doing the clip. Just one camera is doing all the clip. But I've yet to call about that since my time is so limited. I’m working from 8:00 to 9:00 at night every day. It’s awful. Otherwise, everything is fine. The system is a great tool to have available to have surveillance in these times that we are living in. Right now, you see the news and there are a lot of burglaries and a lot of issues out there. The system is a good investment for the property and to have a peace of mind.

The ADT salesperson on the phone was touting the insurance discount. He said that I'd get a $12 a month for whatever discount on the insurance, it would add up. But when I called my insurance, they said that I was already at the lowest so there was really no discount on the home. The lower your insurance, it affects your monthly home payments. So I was interested in it but it didn't help. We just installed it and I had no problem with the technician who came out to install it. I was gonna ask ADT if they could lower it because I was under the impression that they were backed by my insurance company but it turned out that there were no discounts available.

The installation went smoothly and the installers took care of all of it. They came in, took 30 minutes and it was all set.

The sales rep was very professional. He let me know what he was gonna do prior to him going in. He asked me what was important to me as far as protection for my family and built this system for them. He was very detailed and educated on what he was trying to sell and what he was talking about. I'm glad he was there. He was very nice. He was very honest about things he felt would be beneficial or non beneficial to me. I appreciated that.

I’m not happy with ADT. I was happy at first. They told me that my bill would be $27.08 but they did not tell me that I needed a landline. Their rep came in and did all the stuff that he was supposed to do. After I had signed the papers and I said, “So, it’s 27.08, right,” he said, “No, it’s 50 something.” I said, “Why?” He said, “It’s 27 if you get a landline.” For me to get a landline, the cable company wants to take my contract away and we’ll do a new contract, and my bill is gonna go up $45. Then I’d be under another contract and I don’t want another contract. He should have told me the price without the phone line before I signed the papers.

The sales was good. It was easy. The corona thing was big at the time, so they made sure they got through all that. But all my sensors keep falling off my doors. So I don’t really use it. It's turned off. But their reps were awesome. I called once for the first sensor and they right away sent me out another sensor. But then it kept happening.

I personally had ADT and was pleased with the service I had received. So I got it for my mom and people living with them too. Their reps were great and then three days after I made the initial call, they came out to install the system. The guy was very knowledgeable and friendly. He explained everything. Even though he knew that I had the service before, he still had to do his job and went through everything. He was great and very thorough. They covered everything perfectly.

I’ve known about ADT for a long time. My grandmother had them when I was a kid and I know that they've been out there for a while. They were also the only one we were really aware of at the time that we signed up with them. Our interaction with their sales reps was good and it met our expectations. They did well and they knew what they were talking about. We had a similar experience from their installers. They were professional and knew what they were doing. So far, the security part has been good, but the equipment broke down quicker than I would have expected. The Carbon Dioxide or Monoxide detector did not connect with the system fairly quickly after being installed, then the cameras were very spotty when they worked and when they did not work. All in all, ADT did what we signed up to do but some of the equipment didn’t work as we would’ve hoped.

ADT Protect Your Home's rep said that anything over $59 a month would get The Ring. We're paying $60 a month so I don't know why I didn't get that. If we get it, we would then have to pay $70 a month. That's too much money. Still, the installation of our system went well once we settled.

We got ADT for the reputation and the price. The sales representative was okay. However, he didn’t sell the smoke detector and he was trying to do the glass break. I prefer the smoke detector versus the glass break so he had to come back out to do that due to my homeowner’s insurance. It took him probably a day or so. It's a newly built home so some adjustments had to be done and the sensor thing on my back door came off. I stuck it back on there and they were supposed to be sending me one but it hasn’t come yet. So, the back door is not allowing me to the turn the alarm on. Hopefully, it’ll come in the mail.

I've had service with ADT for about six years. I like the service because I haven't had any problems. Everybody's been helpful, which is why I went back again. I like the features in my service package a lot. If I’m away and if I set the alarm by my phone, I don't have to worry about opening the door. To identify that somebody left like you set away, it's almost like you have to open the door to assume you're leaving. My wife and I stopped doing that. As we get in the bed, we just set the alarm by phone and it allows you to set it. Something else that the phone feature doesn't allow is for you to bypass certain sensors. You have to bypass with a keypad and then you could set the alarm by the phone. But it's not a big issue. My experience has been nothing short of excellent. I've seen the system work firsthand to where if I had a break or a shadow, the alarm would go off. I can see a notification so it's been good.

I have always gotten advertisements from ADT in the mail and they were the first ones that popped in my head when I started thinking about home security. I felt really good going through the process with their reps. When I initially talked to them on the phone, they had given me a pretty specific price. Then when he first got to the house, the price had changed significantly and it went way up. By the end of it, we got it back down. They could be better at being very clear on the cost upfront. The installation was easygoing. The contractor explained everything. He was very nice and professional.

I inquired with ADT about surveillance for a property. A salesman came and sold me their system. I could tell he has been with ADT for a while as he knew the ins and outs of their products. He broke things down for me and caught my attention. However, I wanted surveillance and instead I ended up with an alarm. Also, I wanted to able to arm my system while walking out the door. I want to be able to push a button and have the system give me x amount of seconds to exit the premises and then arm it. I can't do that with the door open. Still things are okay because I can arm the system from my cell phone. But then, sometimes I forget to arm my system. Regardless, I feel more secure with my system.

One time, I talked to ADT's reps because they changed the price for my system. We talked and things went well. So far, the quality of their system has been really good. When I have a problem, people come and fix it.

My bill comes out of my checking account but all of a sudden, it stopped. I called my bank and they said it wasn’t on their behalf, and ADT said it wasn’t on their behalf. So right now, I just get a bill and I put a money order in it and send it to them. Also, my sign that I had out front broke. I asked ADT for another and they said they couldn’t give me another one. Sometimes you get tired of going through the petty things with different people and you just like, “Forget it.” That’s probably what some of them want you to do anyway. Some of them act like they really care. Some of them act like they don’t give a damn one way or another. So, I just said, "I was planning on dropping it when my contract is up." And then he said that I called them and told them that I wanted to drop, and I know that I didn’t. Little things like that. They were all right, but one guy got a little testy.

I've had ADT previously at another house. The salesman was very helpful. The only thing is I don't exactly know how to use it still. I messed up and set it off. I thought I'd just put the code and "Away" in there like in the old one. I haven't used it since then. Other than that, ADT was very responsive.

I had ADT a few years back until they changed. There was Monitronics and then I went to Brinks. Then I saw they were available again, so I said, "Let me call ADT. I like how things with them were." So, I came back. The salesperson was a great guy. He came in, did what he had to do and he explained everything to me. The girl was very nice, she asked me if everything's satisfactory. However, I was wondering how to turn the system up and down. When it goes off, it's probably going to be really loud.

I used ADT previously in a couple of rental properties that I have and they met my expectations. Having had a previous experience, I opted to go with them. They handled my questions well and were received professionally via phone. When the tech came out to make a presentation, I was obsessed of doing the installation of it from that same day because we were impressed with how he presented it. Even though there was a presentation made, I didn’t feel overwhelmed or pressured to buy. It wasn’t like the procedure of a used car salesman who would push you. He mentioned that if I wanted to think about it, they would come back later.

The ADT phone rep asked me what system I currently had on my home and if I was looking to change anything at that point, which I was. It was the reason why I was searching for a new company. They were very helpful with that and letting me know that they were gonna have all the equipment and everything ready when they sent the technician out. The installation was not what we expected though. The technician came out and he was extremely friendly and very knowledgeable, but he did not have all the equipment that I requested to be installed.

ADT was quite famous. When you think about home security, that's the first one that comes to mind. The rep from Protect Your Home was extremely friendly, customer oriented, very patient, and had a lot of time to answer questions that I had. However, there were not honest responses that I got from her, which I didn't find out until later. As far as phone etiquette, she was quite impressive.

I like Protect Your Home's quick response. The only thing is on the phone, I was told my monthly rate is $27.99 but it came almost double. I pay 53.99 now. The process to get the service and to install it was pretty efficient. From the time we made the decision to the time installation, it was just about a week. The technician who install the system is very good, and I'm really happy with him. The only disappointment is the price, but we went along. I’m happy with the service. Service is good, but be aware of the price. You won’t get what you were told.

ADT is a well-recognized brand in the market place. Our experience with ADT is very positive. But I’ve had to call to have things straightened out. The installation guys had to come out to fix things and they were prompt. ADT has a good call center and very knowledgeable people too. The folks on the phone are always really nice and helpful as well. I’ve also had people come out subsequently to do repair work and they've been professional and have left it clean.

I got Protect Your Home out of the Yellow Pages, plus my sister told me about it. Their sales rep was good and the installation was done in one day. So far, I'm more comfortable having the system in my home.

I had ADT before and they are a big company, which made me decide to work with them. Dealing with the rep was very nice and pleasant. The package has everything I need and so far, the system has been performing well. The experience was very fast and satisfactory.

The rep was very helpful and informative. He covered all the bases and asked the right questions. I was pleased with him. The installation could have gone better as far as making sure the sensors are stuck to the actual window seal. I’ve had a few sensors fall off. I put them back up there and redid everything for my alarm. Other than that, everything has been working fine thus far.

ADT seemed like the most popular one. I see so many people using it, both my neighbors, that's why I decided to go with it. It's always been a good experience with their customer service representatives. They're very knowledgeable. When the install team showed up, I asked a lot of questions. They kept me abreast as far as how to operate the system or correct any malfunction it might have. Great experience.

I Googled home securities near me and ADT ended up calling my wife for some reason. I returned the call to one of their agents and they set things up. I have an account with ADT on my church. I was with HomePro and when that expired, I went to ADT because I liked the functionality of the system that I have in the church. The gentleman came out and we got it installed. He was new and rode around in a car. He didn't have a ladder that he might have needed. If I had said that I wanted to do the cameras, he couldn't have installed it because he didn't have a ladder to get that up. He also didn't explain what they had to offer. Being familiar with the system, I know I didn't want the basic keypad. I wanted the touchpad.

Chris, the sales rep, was a gentleman. He came right in and did his work. He explained everything. The installer then worked the unit and gave a demo. I would recommend Protect Your Home.

The ADT sales rep was terrible. The guy was sitting on our front porch. Then he just came and walked himself in and I got frustrated about that. So he was inside and laid everything out while we had our painter there. He was very unprofessional. I talked to ADT about that and then somebody called me. Other than that, the system has been very good. I like having it on the smartphone and being able to watch it from there. We're very pleased with it.

I had ADT in the past and I had an incident with someone breaking in my home, and I wanted it as quickly as I could get one. Within a day of me calling, the guy was out here installing. From first call to the installer, everything was handled wonderfully and was very quickly and correctly. They have excellent customer service. I’m very impressed with the system. When I had ADT a few years ago, it was just the motion detector and the two door alarms. But now, I love the camera. I love the access on my phone. It is just wow. When I first had ADT, it was almost as expensive as what I have now, and I have the window protection. I have the big alarm thing outside and the camera. What came with the system was wonderful.

Purchasing my security system from ADT Protect Your Home was pretty quick. Their tech came two weeks after I set up an appointment and he was efficient. He got everything done quickly and gave me some recommendations for options that I should go with for my specific home and situation. I use the app to set up my alarm each day and it has been great.

The Protect Your Home rep was absolutely amazing and very friendly. It took some time to set up everything. I appreciated the fact that he sat down with me and he came up with three different plans. One was the really cheap option and the other one had every bell and whistle you could think of. He was very open to working with me on one of my own choosing, which ended up being somewhere between the most expensive and the middle one. We went over every bit of the house and he pointed out some things that I hadn’t thought of. I’m happy to have the system and I’m pleased with the instant response that I’ve gotten.

Protect Your Home made me think I was getting a good deal which I had when I lived in Lancaster. It didn't cost me anything to get the system installed there and it was affordable. I really was just gonna have my service transfer. They should be upfront about the fee. But they made it seem like I was getting this fantastic service and I went with ADT. But if I have to do it over again, I won't do it with them.

A couple of my family members are covered with ADT and I thought to give it a try. The rep explained everything to us and the way he explained it to me, it was not a hard thing to understand. His customer service was awesome. He went over the paperwork with me, showed us how to work the equipment and installed it in a good position. It's a nice height for everybody in the house. He was clean and he masked up too. He was definitely very protective when it came down to this Covid-19 and me having a four-month-old baby in my house. He was awesome. However, I was told that I would get $100 back, but I never received the email to get the rebate and I’m still waiting. Still, it’s a good service. The installation was easy with the installer and not only that, it’s easy to work too.

ADT was the best in the market for what I needed as far as the professional monitoring. I got information about them from my mortgage lender. They had something set up where I get discount for equipment from ADT. Their sales rep's knowledge and professionalism were up to par. Installation was a bit longer than what I thought it would take, but it was fine. I've only had the system for a couple of weeks but I’m liking it thus far. I like being able to control disarming and arming with my phone. That’s my best feature because I don’t have to be home and I don’t have to give out my code in order to let anybody in.

When I had purchased a new home, we had a home inspection and the home inspection had a concierge service where they told us notifications about certain things to have in our home. We then went with Protect Your Home. The features in our package are perfectly fine -- we just need the basic. The installation was great, and the sales rep I dealt with was nice and knowledgeable.

My mother had ADT and I took over her house a while back. Then, when I moved into this house, I purchased a new system. The sales rep I dealt with was good. The installation was done by one person and everything went well. It took about six hours for him to come out, which was a little long, but it was fine. Overall, it is an easy system and it works good.