ADT Reviews

I'm happy with ADT. My house has the alarm, as well as fire and police call. Also, some years ago, I upgraded and I got new screens on my windows and I got these little chips that you use to swipe past the control boxes. The fellow who came was very nice and it was great. I'm perfectly content with what I've got and I haven’t had any problems.

ADT has been very good and satisfactory. I got every feature in my service package. A repairman came and fixed an issue and everything is ok now. We’ve been very pleased that if an alarm goes off, they call immediately. The people at ADT and the installation team were ok as well.

ADT came standard with the house that I bought and the package included sensors and monitoring. The people in service and monitoring have been great. ADT has been competent, professional, and prompt. They've given me continued excellent service. I'm extremely satisfied.

Finding a failing sensor that was triggering repeated sounding of the burglar alarm at 1:00 a.m. was a challenging experience, but Regina (in Rochester NY) patiently walked me through multiple steps needed to stop the alarm. She remained on the phone until 3:30 a.m. when we finally identified the offending sensor and secured the system. Ray, the technician who came on Monday morning, was just as patient and professional. He relabeled the chart of zones, added a glass-break sensor, and made certain that the system was working. Both employees were an excellent example of the kind of service that will keep me as an ADT client in the years to come.

I signed up over the phone and my bill was supposed to be $28. The representative asked me if I had a home phone line but never told me my bill was going to be over $50 since I didn't have one. After the installation process, I found out how much more my bill was. When I contacted ADT, they refused to do anything about it. I was also supposed to get a $100 gift card from Wal-Mart for signing up. All the information I was given was incorrect - myadtrebate.com & this number 800-220-3417. I finally found the correct information and had to call a company called Intel Solutions who said they had mailed out my rebate form, to an incorrect address. When I asked her to resent it, now the promotion has expired. Nothing this company has done has been up to my satisfaction.

We have been with ADT for over 10 years and have been reasonably happy until recently when we have been having problems with our system. We are paying for a premium service and are very disappointment with the service. We recently had a routine inspection and just found out that our line has not been connected to the police service for over 6 months and no one has notified us. The engineer said we needed to schedule another appointment to check the line as his shift was already finishing. So we did not have a working alarm when he left. We called to schedule an engineer and they came and sorted the line as it was a loose wire. Then after a few days we got an invoice for £220 for the work they did. What! We pay a premium service and this is what we get - over 6 months of a nonworking alarm which we paid for and a faulty wire with their equipment and we have to pay extra! What kind of service is this?

We love ADT Pulse. After Hurricane Irma, we were able to log in and see whether our power/internet had returned. This is a great service. We changed our thermostat to lower the A/C since we had been away and set it high to save electricity.

Very pleased with system. Employees were very friendly and informative. Good response time when alarm is activated. We are completely satisfied with the way this system performs and we do not plan on changing to another system. I would recommend ADT to others.

Can't say enough good things about the technical expertise that the local technician Joel gives to the clients of ADT. He has been very helpful, arrives timely and is very courteous. We have been with ADT for over 20 years. We will stay with ADT.

ADT secret digital life is quite good but I not sure it is the way we should go. I don't think that we got enough security outlets coverage in our house for what they charge.

Our ADT system includes the digital keypads which were already in the house when we moved in 15 years ago, and we also have motion sensors. When we screw up and the alarm goes off, we tell them that everything is okay, then they would ask for the password and everything will be fine. If the system wasn’t working right or they do not do their job then we’d get something else, but it's doing what it’s supposed to do so far. And, the service we're receiving from ADT has been fine.

We were having a rush of problems in our neighborhood and an ADT person came and spoke to us. I had a professional experience with their sales rep. Also, we had no issues during installation and the installer answered all our questions. He was in and out quickly and did a very professional job. The alarm service itself is excellent and it's easy to understand. We use it every day and we're completely satisfied. I've recommended ADT to my friends and they've already employed them.

Helpful in making appointment to fix. Called to confirm appt. Polite and knowledgeable. Reviewed possible causes of outage. I bought new battery but system still not working. Last battery put in in 2013. Have not had previous problem. System is efficient.

We’ve been with ADT for years and everything’s working fine. We have an alarm system, motion detectors, and yard sign and we’ve had no problems.

Bedside monitor is also very helpful. I feel very secure with our ADT system. I would highly recommend ADT for anyone wanting security for their home.

My system originated with Brinks, and ADT assumed it as a legacy system. The upstairs hall monitor gave three false alarms within a 48 hour period while I was away, and the police were called for the first one. The ADT tech who responded was superb, replaced it and improved the positioning. No charge.

We have been an ADT customer for many decades. We are very satisfied with the peace of mind that a good quality security system provides. ADT uses effective and reliable equipment. They also provide excellent service and follow up if there is a security risk.

We set our alarm on every night, turn it off every morning. We have the basic features like the interior motion detector and yard sign. We also have the security cameras so we’re safe with what we have so far.

We had ADT when we lived in Oregon and I’m very satisfied with the service. We have all the features including the motion sensors and we have the fire and security in case somebody tries to open the door or the windows. The sales rep was fine. The installers were knowledgeable and answered any questions that I had to my satisfaction. I think ADT is the best security alarm system and monitoring that you can purchase. I don't have any problems and I feel secure. We also have a home on the West Coast still and we still have ADT on that one too. But the monthly monitoring fee keeps increasing. Almost every year, it's another dollar or $2. It started out as $26.99 a month and now, it's $34.99 a month. That's a big jump in my opinion. I have recommended them to everybody out here in my neighborhood and almost everybody has ADT. There are a few who started out with ADT but when the fees went up, they went with somebody else.

We have ADT’s alarm system and we are satisfied with their service. The installation went smoothly and the installers were friendly and knew what they were doing. There were also able to answer my husband’s questions and got everything installed in a timely manner.

Anyone reading this post please never, ever use ADT. They are a horrible company and absolutely don't care about small businesses, or anyone in general. In October 2014 we opened an account with ADT for our small fashion boutique, and for smart business reasons we decided to close the store in Nov 2015. We obviously called to cancel our ADT service since we were no longer going to need them.

Fortunately my ADT system has never had to be used to indicate an intruder. I have had false alarms due to doors not being shut all the way or metal front door interference. The lack of intruders may be due to the signage on front and back of house indicating that the property is protected by ADT. The ADT system gives me the opportunity to travel and know my property is monitored while I'm away.

Tyler was fantastic! Patiently explained everything. My husband and I are both over 65 and sometimes require extra time to understand technical stuff. Have never had a security system before so everything was new to us. He is a very pleasant person. We were ready to take him into the family by the time he took his leave. Very satisfied with the system so far. We have recently moved to Savannah from NY. Have not had to use it for any emergencies. Would like to thank Tyler and ADT for helping us feel secure here.

I have been a customer with ADT for a decade and I have truly enjoyed my experience with this company; please present to me the latest products that you have available. Thank you for your reliable service. Looking forward to the next decade.

To say the least I am EXTREMELY disappointed in the customer service at "Defenders." I find it downright comical that when I called very late in the evening on August 23rd just to inquire about what they had to offer the rep was more than eager to get a tech out to "speak" to me first thing the next morning. The tech showed up completely ready to install, apparently the sales rep didn't explain that I hadn't even made a decision yet. I explained that I was having a new front door installed on September 15th and wanted to hold off until that was done. The tech and the sales rep both assured me that it wouldn't be a problem to come back to move the sensors. I agreed to the install, after it was complete I called and scheduled a service call for the 16th to move the sensor. I was given false information on a couple of things from multiple people along the way but I didn't make a big issue out of it.

No complaints. I feel safe when I sleep at night knowing my house and my family is protected. I love that I can control the volume setting on the keypad, that's a huge plus. Customer service is superb! I look forward to the next many years using this company.

This was the first security system we have ever had so I was starting from scratch. Early on and throughout the process I was impressed with the detail, communications and follow-through. From the initial sales call the plan was discussed thoroughly with all aspects of the equipment, service and installation discussed. I did call back with questions a few times and each time I was treated very well, questions answered completely and response times were all good. Then came installation. Nate was our technician and installer. Nate is outstanding 5 Stars!! Nate, was prompt and on time, discussed all aspects of the installation in detail, and thoroughly explained all equipment, recommendations and options. And Nate's training on utilization of the system, remote, and App were excellent. No Surprises. We are Pleased and we would recommend ADT and Nate capabilities in the future.

My daughter had ADT and told me about them. The installers did a good job and I got a yard sign as well as a keypad that I have to set every day. As soon as the alarm goes off, the reps quickly call me and they're very good. The alarm went off by mistake, but ADT has been good to me. All in all, I'm very satisfied.

I had a friend that was working for ADT and I was having some issues in the neighborhood, so I decided it was time to handy up the security. I've always had dogs but still I don't want them hurt if I'm out of the house and somebody tries to get in. The sales rep knew pretty much what I was asking for and explained some new benefits. They're friendly, informative and answered all my questions. Then the installer came out and he just stuck to his business. When he got it all done, he explained everything to me a couple of times. I'm an old lady, so we do learn but it takes us longer. So I was a little confused on the remote and he clarified all that for me. Since the day he got me up and running, I've been functioning, so job well-done. Their service people are also always nice and polite.

I’m really satisfied with ADT so far although I’ve been in this house for just a couple of months. I have the features for theft and fire and everything’s been smooth. Even the sales rep/installer that came was great.

I have remained a customer of ADT over the years, being very satisfied with the service. A friend asked if she should give ADT my name as a referral for me to receive a referral discount. I called ADT to inquire and the person was unable to answer. She transferred me to another who was equally evasive, stating that the business must be a qualified ADT sales but could not tell me how to determine who is a "qualified" ADT salesperson. Nor did they have a list. So I feel they are advertising referral discounts unfairly, as the public does not have ready access to this information. They were also somewhat short and began to question me. This was the first time I've been made to feel uneasy or displeased with their response but it definitely left a poor impression.

Installation of two outside cameras and a door bell camera. Glass break alarm and carbon monoxide alarm. Technician very knowledgeable and courteous. Installation process was very professional and well done. Technician explained all the various operations. He was very patient answering all my questions. Very pleased...

The person who helped me in the phone was gracious, knew her job and patiently guide me step by step to find and fix the problem. The only negative thing is that I did not receive the batteries that your company sent, but since your employee had told me the specifications of the battery needed, I bought and installed it as she had explained me.

I have not had any getting in touch with someone when I have a question and they are always so friendly to help me even when I set the alarm off myself by dropping my ironing board or my loom machine getting off track.

This is as accurate as I can get. We asked for a new monitor screen, and we have not heard from ADT. Ours has a glitch with the button to turn the video on and off. We told the tech that came out, he said he wrote it up.

I recommended my sister to ADT. She talked with a customer rep and did not get an accurate cost. She was completely floored at the cost when the installer arrived and gave her the true cost of the system. She did go ahead with the installation because she needed a system in place. But I recommended she call for assistance and hopefully get a credit to her account on the cost. NO Way could I afford that cost! I was very shocked at what they charged her!

I have been with ADT a few years now and have enjoyed the security they have provided us. The rep who serviced our system recently was very knowledgeable and courteous. I will continue to use them for years to come. Just stay competitive price wise and if you do I will stay with ADT for the remainder of my life.

I highly recommend ADT for all of your home security needs! They are efficient, friendly and extremely helpful. I feel 100% safe with them heading up our family's home security needs. They are priced right too, so a good value for the money. The Pulse Application is very convenient as well.

Love the new wireless system and really easy to operate with the phone. Definitely feel safer when we are away. I have recommended this system to friends and family because a lot of them don't have landlines or want to cancel them. Can't really think of anything else. Thanks.

With being a single mom of four I wanted to have a sense of safety and security. I love my ADT system as it has been a way of checks and balances for me and the children. Growing up we had an ADT system, but all of the new features that are offered now make this system a must-have for all families!!!

We love the safe secure feeling we get from ADT. Partnered together with RING and Amazon ALEXA, our home is buttoned up and safe with home automation giving us complete control. Even in our safe hood our system was tested by a bad guy. He ran off.

ADT was recommended by a friend and it was a better home security according to my son-in-law's research. I called and talked to ADT about the package and made arrangements to have it installed. I have the motion detector and a camera inside and two outside included in my service package. I’m not smart with computers and I had to call in a few times to figure out how to set alarms for certain things, and I really appreciated the service reps who were very courteous and helpful. Everything had been pleasant and informative. I’m very pleased with ADT and I would tell that to anybody.

When ADT has had reason to contact us it has always been a good experience. I know we are being served. The calls have always been prompt after alarm had been activated. Fortunately all have been due to authorized entry but human error.

We have used ADT in our home in Canada and when we bought a house down in Florida, we put it there as well. But then Hurricane Irma went through and knocked it all apart. We've moved from that house and no longer have ADT available here in our second home in Canada, because we don't have phone lines. Back then, we have cameras and a light that we can turn on and off from ADT. Their service has been fine and we'd recommend it.

I have alert for all my doors and the windows and motion detector. My system beeps quite a bit when I turn it off and the ADT lady I talked to said the battery was not low, but she couldn’t tell me anything to do about it. Sometimes I can punch in the last two numbers a couple of times and it’ll stop. Overall, we’ve had ADT for a number of years and I’ve been well-satisfied.

ADT is quick to respond to a compromised event in my home. On numerous occasions they have alerted me and/or a qualified friend that we have not responded to turning off the active button when entering my home. ADT asked the proper questions to secure the home. I am very pleased with their service.

The monthly price goes up too much every year. I understand it will go up somewhat due to inflation, cost of living adjustments, etc., but the increase is disproportionate. We started at about $30 a month. Now it's almost double after about 6 years.

When my husband and I built our new home in 2000 I was only one of two on our block. I felt that with my husband in a nursing home that I needed an alarm system to have protection. I have continued to carry ADT since that time and I am so grateful that service is available.

I had a smoke detector cause a fire alarm in my home. Since it was monitored by ADT and the alarm was loud enough to mask the phone call from ADT, they called the fire department who arrived within minutes. The alarm was false; caused by a defective detector. I called ADT, told them a detector was bad and that I had disconnected the detector. They dispatched a technician within two days who came out, replaced two detectors and also took the time to replace batteries in several motion and glass-break detectors. All this for $25! Great job!

ADT is EXCELLENT. Extremely fast responses. Very courteous and knowledgeable representatives. Very dependable. I highly recommend ADT to family and friends. I have used ADT for years and have been very satisfied. They always go above and beyond to make sure their customers get the best of service.

I am very pleased with my experience. I am much more comfortable at night with my security system on. My children also feel more comfortable with my having the system. My house is a one family residence. My system shows any entrance to my home. I know if anyone enters my home without my being aware they are there.

I have been pleased with my ADT products and service since I had my unit installed a few years ago and plan to continue to use ADT as long as I continue to be pleased. I would also recommend ADT to friends and family.

We were pleased with the service technicians Estefano and Glen performed when updating our ADT alarm system. They were very thorough, courteous and explained all the features on our phones and made sure we understood how to use the new system. Very pleased with ADT and have been a customer for many - many years. I would highly recommend ADT to my friends.

My family has been with ADT a long time, before that with Broadview which they bought out. We've had a lot of errors with the signal, spent money and time for these system errors with no real long-term solutions. Customer service representatives are friendly but when I expressed my concerns they just use empathetic expressions of understanding and offer no real solutions (except to send someone out who I have to pay again for the same problem that I've paid for before... multiple times).

I was wearing the Medical Alarm Wristband while moving items to our camper for the Hurricane Irma evacuation. Apparently I bumped the alarm. The response was quick, as usual for any alarm. I was not aware that I had triggered the alarm until my cellphone rang. The contact person cleared the alarm and we were back to normal. Thank you ADT. I had never used the Medical Alarm except for one testing session I called for. It was reassuring to know it really worked.

ADT called that my alarm sounded. First time since the system was installed over 2 years ago. Fortunately it was only a sensor that had to be reset. The technician at ADT stayed on the phone until I reset the sensor and one other and checked that the system was working properly.

I love my ADT system. My wife is housebound disabled. If I need to go out, I feel secure when setting the alarm. I also like the fact I can work the alarm through my iPhone, except I do at times have issues with the connection. I also like that I can work the alarm through my Amazon Alexa.

I like the stand alone system that doesn't need a phone line. I original Brinks which changed to Broadview which changed to ADT. GREAT COMPANY. I like the many options they give you and the prompt response to the alarm when it goes off. I recommend the Taylor's.

I am a very satisfied customer. So far so good! I do like the app feature on my phone to monitor the activity while I'm away from my home. That's definitely a plus plus! I will recommend this service to a family member or friend... Thanks ADT!!!

With this system I feel secure. This was installed when my house was built 17 years ago. My neighbors' homes have been broken into and our home has not, probably due to the security system. Our vehicle outside has been broken into, but again not our home. Thank you for your service. My mom also has this system to protect her as well so we do recommend this service to others.

ADT has consistently responded quickly when the alarm has activated. We have not had any instances where the alarm did not activate. ADT staff are always very courteous and professional. The staff was very helpful in assisting me with updating my information.

Have had numerous problems with my alarm system over the past several weeks. Took two weeks to get an appointment and after waiting all afternoon the technician did not show. Had to wait another week for another appointment. Have been with ADT since 2010. Very unhappy.

I will admit to not using the system that much. I've got 3 pitbulls living in my house. That being said, the ADT system is still always on. The smoke detector is, if anything, too sensitive. But I wouldn't have it any other way. I feel very safe, and it helps protect my pets when I'm not around.

My installer was super! Got right down to business but had time to answer any questions I had. Very professional & I would recommend him & ADT to family & friends! Explained equipment & how to use it. I've been with ADT for about 12+ years so have recommended this company to many!

The sales rep explained what would be the best system for us, and did not try to have us purchase items that we didn't need. The installation rep was very knowledgeable and completed the job ahead of schedule. Definitely would recommend this company.

I sometimes forget I set my alarm and then open the door, causing it to go off. ADT has always called immediately to check if there's a problem. This makes me feel secure and protected. I am glad I have ADT! THANK YOU!

Everyone I have spoken to are all very helpful with my equipment and its features. Each time have a problem I always get it resolved. The most convenient for me is the fact that I can set alarm on and off wherever I am from ADT app.

I found the app (ADT Pulse) very convenient to use and very helpful for a quick check on the house. The idea to log the "activity" is very useful. The use of the camera is also very nice. Finally, the ability arm/disarm is very helpful when I am on the go. All in all, very good product and service.

There has never been a "crisis" situation, thank goodness, but when there has been an accidental alarm ADT is right there checking to make sure we are OK. They are always very polite too! When we are away from home or out of town it is nice to know that someone is watching the house. We also have the medical part on our fob so that if we fall in or around the house we can get help. That's a comfort for old folks.

I’ve been an ADT customer for a bit over a year now. I’ve used a few other alarm companies in the past. But none have compared to ADT. I am a 100% satisfied customer. From install to daily use it’s all been great. The mobile app is awesome. I can monitor every door, window and motion with ease. Thanks.

I called customer service as my Pulse gave me a message I had to upgrade. Install new app was response. She was VERY nice and tried to help me though she wasn't familiar with my brand. I have NO clue how to delete or upload apps! I have to call someone else.

You all are a great company to work with due to your prices on certain items and parts of the alarm system, and you all be helping me by finding me a cheaper price range on my cameras and alarm system that me and my husband could afford to pay each month, and we love you all company. We are not even thinking about leaving you all company.

Great service!! The system is user friendly and easy to set automations and schedules. I recommended the system to friends and family and coworkers. The system monitoring fee is inexpensive and worth every penny. I truly like the indoor camera. I use it daily when I'm away from home!

The service is good. When I have called, I have received timely help. The system is reliable and easy to use. When I come home the system is on and it makes me feel safer. I was directed to ADT through my insurance company.

ADT has provided our security service for more than 14 years and our experience with them has been extremely positive. The equipment provided works well, alarms are given prompt attention and customer service is great to work with. We would highly recommend ADT to prospective customers.

Before we moved into our house, it already had the Brinks system installed. Then, ADT absorbed Brinks’ alarm business so they replaced the original system that I had and added some additional sensors. What we have now is a standard alarm system with the keypad, motion detectors, and smoke detectors. It's been a service that works and has been good so far except for the problem that we had with their local contact through the cell phone system. They're using AT&T who has lousy service in this area and they won't switch to Verizon which is good service. So sometimes if the contact drops off, it wakes me up in the middle of night beeping that it's lost contact. There's nothing that they will or can do about it. It happens once or every couple of years so I wish they would get rid of AT&T, and everything would be great.

My neighbors, Mau from next door, and Daniel across the street, have ADT. My house was robbed about eight years ago and Daniel was nice enough to give me stickers even though I didn’t have an alarm system. Andrew sold me the system and he was great in sales, while Jesse was great in service and did everything, including installing the smoke alarm. I went a little crazy and got too many features, but I went back to ADT's basic offer and got what was recommended. I have a system in my master bedroom, one in the living room and one in my office. I got the initial $100 gift card for buying the system and when I called back to readjust it because I had too many systems done, the customer service rep gave me another $100 gift card because she couldn’t reduce the price. I’ve already received a gift card and the other one is in the mail.

My son has used ADT for years in different places and one of my neighbors recommended them to me too. I live by myself so I’ve been considering some kind of an alarm system in case I fall. I also got the watch that I can wear. The sales representative was a nice gentleman and I enjoyed dealing with him. The technician was very professional and fast too. He explained the system to me and helped me set up my iPhone. I have the fire, the medical alert and the entrance system which I’m pleased with. I went out of town after I got the system and I got an alarm around midnight, although I didn't know what set it off. But there was nothing looted in the house and I was able to use my phone to reset the alarm. The service has been great and the price is right too. I’m very satisfied with ADT.

Johnny our representative stopped by. He was very friendly and professional. We were offered a great price for the amount of equipment provided. Installation was super quick. The representative thoroughly explained the system. So far our ADT system has not had any problems in the last two months and is very easy to operate. There is no price you can put on keeping your family safe.

We've had ADT for quite a while and I like them. We have the regular little pad where we set our alarm, and the installers were very good, all the way around. So far, everything that I've had has been good and I'm perfectly satisfied with my experience with ADT.

ADT wants a 78-year-old woman to climb a ladder to change a battery or pay ADT $30.00 to change it for me after I purchase the battery. I pay them over $50.00 a month and they cant even change a battery for me. Time to find a company that provides better service to senior citizens.

I am pleased with my ADT service and have been for the past 20 years. What impresses me the most is the speed at which service calls are handled and the professionalism of the representative I have had contact with both on the phone and in person.

NO INTERNET - I called the 800 # eight times and no matter what I stated was wrong I got the same recording. I then went to chat on my cell phone and was able to get through. Service was scheduled for the next AM. Technican was super and found and fixed the outside line in about 30 minutes. The 800# was a joke but my repair was completed and I am a happy customer.

Overall we've had a good experience. However, when our doorbell camera was installed, no one ever told us that there would be a monthly charge of three dollars per month to review recorded video. A bit deceiving to say the least.

The three years we have had ADT not once was there any type of problems. No one little issue. Very happy with ADT and would recommend them to everyone. Also, their prices were very reasonable... ADT installer was very thorough and I believe everyone should use ADT for security.

Alert detector has gone bad - This is my second problem with the same ADT Technician. He is quick with his diagnosis of the problem and is also quick with the repair. He also was knowledgeable about my system and answered several questions I had. Fast, courteous, and represents ADT very well.

I like ADT. When I set the alarm off inadvertently I get a call and everything is OK. I trust the alarm. But, my alarm system doesn't connect to my IOT gadgets. I have Amazon Echo in my home but I can't control my ADT system from them. I have HomeLink wireless control rearview mirror in my car but I can't activate or deactivate my ADT from my car because HomeLink doesn't connect with ADT. ADT needs to upgrade the system to work in the IOT world.

We are very happy with the ADT system and the customer service. They have installed the system as we preferred, and it has been working well. Their customer service has been very prompt and helpful. We would recommend this excellent company.

Overall, ADT has been there for me when needed. Although, there have been some minor issues with the ADT Pulse app connecting with my security system, the customer service team has always gone above and beyond to assist whenever I run into an issue. Any issues I have ever had were very minor and easily and quickly corrected. From the initial installation to normal daily operation of the security system, I am thoroughly impressed with ADT. It is wonderful to know that the amazing team at ADT along with my security system installed is there for my family when I cannot be. Thank you!

I have been AFTER FOR A NUMBER OF YEARS I HAVE NO COMPLAINTS. IN MY experience and opinion this is one of the great companies to have monitoring your home. I feel very safe in my home. I rely on my alarm system to work while I'm gone away from the home and when I'm in the home. ADT is a great alarm company. I have tried some of the other things that they offer and it was great also. So yes I would highly recommend ADT.

ADT's field representative was a pleasure to work with; explained everything, never mislead us as to what we were getting on product or pricing. The installer was very professional and the office staff I talked to was also a pleasure to deal with (I didn't have any issue, just had a couple of questions regarding police permit, etc.). I would recommend them to anyone interested in home security.

Good overall service. I especially like the prompt phone call following an alarm as well as the emails that are immediately sent when an alarm occurs. I have been an ADT customer for over ten years and have been pleased with the quality of your service representatives.

The service is so dependable and easy to use I rarely think about it. I know that ADT is always on the job. When AT&T did some wiring changes due to the switch to U-verse my ADT temporarily stopped working. ADT service personnel responded quickly to fix the problem.

We have not had any problems with the system. It has worked very well. We would recommend to a family member or friend. The system makes us feel safe when we are at home or away. We use the ADT app on our phones which is great! It is very easy to use, being we are not so techno savvy.

I have been a customer of ADT for approx. 3 years. I recently moved and was told that I would have to have a new account and with the new account, I have less coverage. Very misleading. I would have liked to have some of my windows covered.

We have ADT since they purchased Brinks. What comes the two combined to more than twenty years. They always provided us with an outstanding customer service and technical support anytime it was needed. We have strongly recommended to our friends that like us, have never been disappointed.

Encountered technical issues with the alarm, but was able to resolve those fairly easily. Cancelling services not as great an experience - had to call a few times and one representative stated I would not be billed the following month and then I was billed and had to call and deal with that and getting the charge refunded.

We had a problem with one sensor. It would keep beeping and even though we tried to reset it, it kept on beeping. Then we couldn't even set the away on the system. We called to get help and initially they sent batteries out to us. Subsequently when the replacement of a battery didn't solve the problem, a technician was sent out. Right away he saw that we had placed the new battery without taking the clear coating off. (He said even techs had done this). Anyway after he left, most of the other sensors became coming up as errors. We called the tech back and he said to replace batteries, which we did except for a motion detector, which we couldn't figure out how to open. He patiently worked with us through several phone calls and a picture sent by phone so he could determine what kind we had. He then told us how to open it and we were able to enable all our sensors. Since then our system has been working fine.

The ease of calling and talking to a technician about the problem that you are having. They are very knowledgeable and are always willing to help. They are very quick with answers to the problems that you have described to them and while you are checking on the problem they will stay on the phone with you.

ADT's program is peace of mind. You can speak to a person or use their very helpful website for any questions. Additional signs & stickers are provided if necessary. I feel safe in my home and I received a cost break with my home insurance.

I accidentally push my fire alarm button while trying to change the batteries and received a call from ADT. The customer service representative answered all my questions and addressed all my concerns both with patience and professionalism, thanks (ADT) security service.

I have only good things to report on this company. They check up regularly to make sure I am testing my system. They are available to answer any questions or when I mistakenly set off my system. I have peace of mind when at work or away. Keep up the good work.

You guys do a good job at monitoring my house security. You answer promptly when there is an issue. I will recommend ADT to friends if there is a need. At the least suspicion/alert you guys would just call to find out what's happening. Even when the battery malfunctions, you guys notice and call. Keep the good job going.

I have had ADT since I moved into my home. When the equipment started getting older they came out and redid everything free of charge. Each time an alarm has sounded I am promptly notified and since I have cats that could have caused the alarm they do not immediately call for a police visit but ask me specifically which I am sure has saved me money since I am allowed only three "freebies". Very happy with ADT.

When we moved to a new home, they were able to accommodate the existing system from another company without having to replace everything. They are always sensitive to the cost of replacement or repairs. We have used them for many years without any issues and find them very responsive.

ADT has been monitoring my home for 12 years. After a lightning strike fried my Alarm's board, the technician came out and resolved the issue. Always available via phone and the website allows changes that do not require a human contact.

We have had an excellent experience with ADT and their quality of service has been wonderful, I say this because we have had other services and none have compared to ADT's. Thanks again for providing us the assurance and peace of mind that we can feel safe because of your company.

I do not have any complaints for this company. When the alarm goes off, they call me almost immediately. I called them two weeks ago to let them know that I would be away till the 25th of this month. They were very helpful and took care of everything.

ADT has been the best home system service we have ever had. They are so thorough, professional and always prompt when our alarm goes off, or when we need assistance from customer service. We are so pleased and very happy with service. Thank you.

We have been customers of ADT for several years. It has been comforting to know that we could leave home or go to bed at night without fear of someone breaking in and threatening our lives. Also, we have not worried about fire because of the touchpad which will notify the fire department or the police if necessary with only one touch. We couldn't be happier and the peace of mind is well worth the price.

I'm very glad that I purchased ADT's service. It makes me feel secure. So far I've had no problems but it's nice to know that it's there if I need it. Several of my neighbors have had break-ins. I am not sure that they have ADT but Three neighbors across the street from me have been broken into. So far I have been exempted. Thank heaven. So I think having ADT is a good deterrent.

I don't remember the gentlemen's name but he was very patient with me as I was having several senior moments about my alarm going off and I was out of town. He did a great job getting me to understand what he was trying to get me to do.

Impresses with equipment and service. Installer was very knowledgeable and nice. He explained the workings in detail and also was very clean during the visit to my home. I feel much Safire having ADT in my house. I use it each day and nite. I hope a dog so leaving her doesn't worry me like before. Thank you.

ADT is a good product with excellent support staff and customer service. The monthly price is relatively low. I've been a customer for several years. I recommend their product to everyone who asks of me regarding a security company for their home or business.

Due to some instances in my life, I have set off my alarm. ADT has always responded in a timely fashion. The representative was always concerned with my safety first and then when I explained that I had set the alarm off myself, she was very understanding. I am happy with my association with ADT.

I have been an ADT customer for many years. ADT is customer friendly, easy to do business with and has always done an excellent job monitoring my home and shop. When I travel away from my home I know my property is as secure as possible!

The system works very well. We have always had immediate notification and quick service if we have had any problems. Our one complaint is that the alarm went off in the early hours of the morning due to low battery. It was hard to go back to sleep. Now a new battery will be mailed to us but will take 7-10 days, so until then each night we have to set the alarm so that it will not go off while we are asleep. I think shipping should be expedited.

I like using your service, even if the price is higher than what I was paying in Illinois. The service works just as expected. The testing is very painless when needed, which is weekly. I have used ADT for the last 8 years and will continue to use them.

After being an ADT customer for over 10 years with no issues, I relocated to another state. Again, no issues. Then, I moved across town the following year, and had an awful experience, from the (lack) of customer service, to erroneous charges to my debit card: an $800 + cancellation fee, and TRIPLICATE debits for the activation/monitoring fee. Both incidents were disruptive to my budget -- I spent an inordinate amount of time on the phone with both ADT and my bank. If it were not for the outrageous contract I'm bound to with ADT, I would definitely take my business elsewhere. The only redeeming comment I can make is that the tech who installed my system was helpful and friendly.

ADT allows me to feel safe in my home, a thing that's a little hard to come by these days. The only problems I have ever had with my ADT Security System are ones that I created myself. However, I wish ADT would come up with a software system that would allow them to test all covered windows and doors REMOTELY on a scheduled basis.

Joseph was the tech who worked hard to get the right remote and set it up for me. He had to drive to a neighboring town to pick it up as the system I have was not the same as in the computer. But it all worked out.

I've had ADT for 4 years and I feel very safe in my home while I'm here, and I know my home is protected when I'm not at home. If the alarm happens to go off before I can shut it off ADT will call to make sure I'm ok. I like that. You provide a valuable service for your customers.

ADT has provided competent, timely, and friendly service to us. They respond quickly and are patient. We are elderly and live in an urban setting, so we appreciate feeling safe because of our ADT security. The few technical problems we have had have been resolved quickly.

Staff walked me through the steps to determine if problem was with ADT or Frontier. Quickly determined it was Frontier and gave the process to reset my ADT modem. Once Frontier was able to isolate my 2 problems, one outside and one inside the house I was able to reset my ADT with no problems.

ADT Pulse - Satisfied with the service so far. I love the alert that lets you know when a specific door in your home opens. The cost is affordable for what you get. Customer service is great too. The person that installed my equipment was kind and knowledgeable. I would definitely recommend ADT to a friend. My friend who convinced me to get ADT received a $100.00 gift card with her promotion. I did not get this perk. Nevertheless, I am satisfied.

I love my upgraded ADT system. I can look at my camera all day. I also love the phone app. It's so futuristic and gives you peace of mind. I might get another camera for another angle, but so far I am very satisfied.

The ADT salesperson we worked with was personable and helpful and the installation tech was professional and efficient in his installation and explanation of how to use the system. We have been ADT customers for several years; and this installation was a move to a new house. It went very smoothly and we are quite satisfied.

I was very pleased with the service that your service tech provided. He was knowledgeable and did his job and fixed the problem. He explained the problem to me. He even tried to sell me a monoxide tester. Please give this man a raise as he is a great company man. Thank you.

We responded to an ad that showed a great price for product and service that we were looking for in a security system. ADT is a respected and well known name, so we called. I found out that we were not actually talking to ADT but an ADT dealer. I was ok with it, but I just did not realize it before calling. The rep on the phone was extremely helpful and got us set up for an in-house meeting. I was not thrilled with the fact that I could not get any real price info over the phone, but I was ok with it. The rep came to our house, and he was great. He was informative, helpful, friendly, and he made us feel very comfortable with our purchase.

We have used ADT for several years and have been happy with it. The only issue we have is the cost to add a sensor. We were told at the time of installation we could have up to 8 sensors without additional charges. In our new house we only needed 4, but since we added a door to the back of the house, we were asked to pay $138 to have 1 sensor put in. Service has been good, but the wireless card in our system has been replaced 3 times, the last one appears to have been a good one, so no issues for a while. We will still stay with ADT, just wish additions were not so high. We ended up moving an internal sensor to the external door. All is good.

The installers were competent, on time, and polite. The system works as described, and we have had no problems. I especially like the Pulse which allows me to view the camera and to turn on and off the system remotely.

We recently moved in to a new house in a new city. We wanted to have a security system installed and called a few companies. ADT was by far the most upfront about their charges. Craig was our installer and did a fantastic job. There was no pressure to upgrade but he gave us honest feedback about what we needed to keep our home secure. It was a great experience for first time security people!

Technician was excellent surveying our alarm needs, explained everything in detail, gave us a comprehensive estimate & let us make our decision based on his explanation & our budget. We have been customers of ADT for 18 years & have always received excellent service from all Employees, Representatives & Technicians, Keep Up The Excellent Service!

I'd set my alarm, went out, remembered something I needed so entered the house. I forgot to turn off the alarm and shortly after entering the house, it went off. My fault but ADT called immediately to make certain all O.K.

We have had ADT home security for almost 12 years and it has always given us peace of mind. Last year we added the life alert system for my husband and we have been very pleased with the responsiveness when we have needed it. Thank you ADT for excellent service over the years. We recommend you without reserve to our family and friends.

This tech was awesome, second time he's been here. Probably the most knowledgeable, polite and friendliest of your techs I've ever dealt with! Couldn't be more satisfied!!!! I would like the same tech every time I have a service call! He also called half hour before he arrived and was on time!!

I had been contacted by ADT that I had a low battery reading. I purchased another one, but it never charged. The representative determined that it was the wire. It was repaired, quickly. She was very professional. She arrived early. I was very satisfied.

I have had a good experience so far... Customer service is great. You don't wait on hold very long at all. The only downside is that where I live it takes a while to get someone out if I have a issue.

Power went down following Hurricane Irma. ADT contacted us throughout the day to alert about power trouble. Power restored 14 hours later and somehow activated fire alarm. We were not reachable by phone at that time so emergency contacts were notified and fire equipment dispatched. Happy to know all systems working as they should and apologize to firefighters for false alarm.

ADT has always offered quick and satisfactory service. Could not be more pleased. Calls are always answered promptly and the person of ADT seems to be very capable and understanding my reason to call. On several occasions a service person has been prompt and knowledgeable of the systems and solution to the problem.

I'm pleased with the service. I don't have any complaints at this time. I feel very safe and comfortable when family and friends attends different events at our home. I would definitely recommend this product to family members and friends. I am also confident that they would recommend this product to their family members and friends.

Tech was very professional and helpful, the only complaint we have is a check was written to pay for the upgrade and the tech talked to someone which he gave our bank information to complete the transaction. He then told us to void the check everything was complete and paid for. We then received a bill from ADT for the same amount. The original check was never cashed so we canceled it and paid the new bill we were sent. This seems odd. Thank You Cathy.

I first became aware of ADT's products, monitoring service and support while in the Army. ADT was in the lead by providing the most advanced, computer assisted line security, remote monitor queries rate per minute, rapid notification of MP station when activations occurred with the monitoring personnel working with us till alarm activation was resolved. When I wanted a home security service and system, I went to ADT because a check showed they were still the industry leader in sensor design, site placement of local site sensor monitor/control unit, integrated UPS (uninterrupted power supply), line security and multiple queries per minute with the same quality corporate monitoring staff.

Matt, Jesse and Pat did a phenomenal job installation our security system and cameras. A big shout out to Matt for assisting us for 5 weeks trying to get Comcast to activate service at our house. He is knowledgeable, customer focused and a true asset to your company.

ADT notified us of a smoke detector going off, right down the line of our call list and then notified the Fire Department in a most timely manner. Spared us of a fire and any damage to our home. Only had lingering smell of smoke for a pot left on the stove but nothing more. I am so thankful to God to have ADT!!!

I'm a bit of a technophobe and so I've called ADT a few times with very simplistic tech questions about my system. Most of the time I can find answers on their website but sometimes I want a human to walk me through. The service people are always very patient and they listen to my questions. I get full answers and often helpful additional info about my system. ADT customer service is very responsive, top notch.

twice and they were on time and resolved my issue. I use the ADT maintenance guide as need and find it very complete resolving what few issues I have incurred of which has been battery replacements over time. ADT has always been there and helpful when needed.

Overall ADT is outstanding. ADT Pulse is very good at providing a sense of security by allowing you to monitor your home from your mobile phone. Overall a great value. Providing peace mind. If the Pulse app had an emergency button to call police or fire department it would rate 5 Stars.

We just bought our home and chose ADT to provide our security service. Due to a delay in our closing, the original scheduled appointment for installation was delayed for a week, but they were very understanding. Upon installation, we were guided through the use of the system and we discussed some external safety issues as well. Very professional and courteous! Highly recommended for peace of mind!

event. I would recommend ADT to anybody that needs a home monitoring system.

From my initial call to the tech servicing my camera the process was flawless and excellent. The tech was knowledgeable and also suggested a few new setting for capturing images when alarm is triggered. Also he positioned the replacement camera, he adjusted it to view a larger image area.

I am well satisfied with the service provided by ADT, no problems with the equipment or monitoring services. Any contact with ADT personnel has been a pleasant experience. On the few occasions that we have had an accidental alarm we have received a call almost immediately.

It's been a good experience with our alarm system. The employees of your company have been very helpful each time I have called for assistance. The only negative experience has been backup batteries do not seem to last. During our last hurricane Irma the system seemed to go dead after losing power for a few days. Otherwise it's been fine.

Been an ADT Customer for over 15 years. Started with just the beginnings of an alarm system and have moved up with technology. Secure the house with window alarms and now use the ADT Pulse which can be worked through the Echo Dot and with an IPhone or Android. The service representatives in the call center are really efficient and help with any questions or concerns. The service representative who explained the ADT Pulse system was really knowledgeable and I felt at ease learning the system for someone over 60. And the technician who performed the install did a nice job and also was very efficient and knowledgeable. Feel safe, secure and comfortable!

Very attentive customer service. ADT has always been a fair and reliable source for home safety and security. Whenever an issue has come up they have always been there. I would recommend them to anyone that has an issue with security and or safety.

We are very pleased with ADT. The installer clearly and thoroughly explained how the system worked and ensured we knew how to use it. ADT was chosen because of its long established reputation and has lived up to that reputation. We would recommend ADT to others.

My experience[s] with ADT can only be described as excellent and then some. We have been using ADT for many years and other than upgrading over the years our contact with ADT associates has been limited. But I can tell you their personnel is well trained and uses "common sense" when common sense is needed.

I really like the new false alarm procedure. It gives you the option to put your code in, and receive a call indicating that you have stopped The false alarm. Thank you that is a wonderful option for those of us who need it. I have been with ADT security for a very long time and would not consider any other security system. Thank you for what you do for us.

From the day I had the system hooked up to the day that my phone tower had some type of issue and required a re-set service visit on my control box, I can report that ADT has been nothing short of stellar in its service. Keep it up!

From the moment that I called, I was very impressed. The installer was informative, knowledgeable and patient. I asked a lot of questions and he answered all of them. I feel safe and secure knowing that I have ADT in my home.

We have had ADT security for a few months now and like the idea that our home is secure when we are away, or even when home and the alarm is set. Unfortunately, or fortunately, we discovered how well it works when I neglected to close one of the doors when running late to an engagement. The police came and our neighbors converged on the house when the alarm went off. Needless to say we found out that it works!

This company has been around for years. I decided to upgrade my system. A rep walked me through the process explaining the enhancements and how they worked. Also the tech did not leave until the system was fully functional.

We have ADT in New York at our other house and so far, it’s pretty good. They’re on point and you can always get ahold of them. We have the cameras and the digital keypad, interior motion detector, and yard sign. All our interactions with the reps have been very good. Any issues that we had, they’re able to resolve it. The installers were excellent, very professional, and very knowledgeable.

I have the ADT full system with three cameras and contact doors and windows. I've had a service guy come out to repair my camera and put in a new circuit board which he had to put downstairs. The installation team came out originally before I got the cameras and they did a good job with our window and door contacts. They set my alarm to make sure the decibels were high enough so that we can hear it and wake everybody up. I've been with ADT for over ten years now and my experience has been good. ADT's service has been excellent.

I got the basic alarm that includes two keypads and a glass discriminator. The people during the installation were professional. They came and did what they said they were going to do. The service has been great and ADT is very competitive price-wise. I had them since 2004 and I'm very happy with the service. Their customer service is excellent and they do everything they can to keep you as a customer which you don't see very much anymore.

I had Brinks Security until ADT bought them out. Since switching to ADT, I’ve never had any problem and I am really satisfied with their service. There was a time when I got a call from them while I was outside and told me that my alarm has gone off. When they told me where the alarm was coming from, I knew that the dog had set it off. They just put an “ignore” on there until I had time to go to my doctor’s appointment and get back home. Then there were also times when I had to have ADT out to install the sensor again after having a new front door put up and to disconnect a sensor between two rooms after adding a spa room behind our bathroom. I never had any troubles with the technicians that they sent out.

I've been using ADT for over 10 years and it's been a good experience. I have alarms, a digital keypad, internal motion sensors and a yard sign installed. I've talked to their customer service a couple of times and they've been very responsive.

I contacted ADT to reactivate the system that I have in my new house. The salesman on the phone give me the monthly fee around 50$ a month. I told him is double what I was paying for my security system with the same options. He then told me "no it's not that much, it only 1,5 a day, I spend that on a bag of chips!!!"

ADT has been good. A couple of times, I've had problems with the system not turning off and I had to call them. They had to do something at the office with refreshing the system and that didn't work out. I mentioned to them that I've had this problem for a couple of times and they said, “Well, whatever we did, hopefully, it won't happen again.” They've always tried to be helpful. I also had ADT in a previous house that I owned and I have been pleased with them. Plus, I have the mobile app where I can turn the system off or set it anywhere with my smartphone.

I had a security system since the 80's and ADT took over the previous security system in the 90's. I have upgrade several times. If I have any problems they are very responsive. More importantly, they truly monitor your home.

So far, our experience with ADT has been all right. We moved from Atlanta and when we got to Kentucky, my wife set things up with them. The installation team was fine. We’ve had them back a couple of times since we’ve been here and they took care of everything. Overall, ADT has been very good.

We went to a meeting and heard about ADT. We talked with a fellow and they came out and set us up and it was wonderful. We appreciate it and we feel more secure. We have cameras on our own with monitors that we have in the front, to the street, and we have door monitors for the ADT. The services and the products are excellent and we are highly satisfied.

ADT’s service is great. The customer service reps responded right away during that one time I needed them and the technicians that did the initial installation were good. Everything has been very positive that I have had no problems at all.

I've had ADT since 2002 and they were a little high but they adjusted their price. I have the motion detectors and fire alarms. I also have the windows and door protection which is on a remote. The installation team has been great and I've had interaction with them when I've had problems since then. Six months ago, I found out that my smoke alarms were not connected to the alarm going out to the fire department, so they came out and installed an alarm and put it on the wireless system. I've had some false alarms, wherein the remote was in my pocket and I accidentally pushed the alarm key, but they took care of those. A cop came out but that was handled appropriately. Overall, I've been completely happy with ADT.

I have had ADT for 25 years and right now, everything is good. My alarm system has interior motion sensors and a digital keypad, as well as 3 yard signs. However, my digital keypad doesn’t beep anymore. ADT has been good to me so far and they've been great. They respond on time, the alarm works, and they give me a little courtesy call to ask me if everything's okay. They're great guys. I’ve recommended them to both my sister and daughter. They're very good and I love them.

I got the ADT service when I moved into my house a long time ago. It was Brinks when I signed up. The system was built into the house and we had to activate it. I have the yard sign and the system came with the smoke detector. I'm very satisfied with the ADT service except I see ads that I can get the service for a lower price than the same amount that I've been paying for 10 years. Other than that, they're responsive any time I accidentally set off the alarm so it's all good. The system works, it's easy and doesn't cause me any trouble.

The phone number (800-238-2455) listed on the monthly statement received yesterday for billing question kept playing commercials for a long period of time. It is a waste of time. At the end of commercials, I was given an another number to call which is again controlled by a voice recognition software. Anyway, I was not able to reach ADT customer service through this number and finally I went to ADT website to provide my details to get a callback. It took more than 1 hour to get connected with a live agent. Very poor customer service.

We’ve had ADT since 2007 or 2008 and we got door entry, smoke, fire, and burglar alarms in our package. I’ve had both business and personal and their service is fine. I’m very happy with them, but I wish the costs would quit going up all the time. All in all, they have a good product for the money.

I heard about ADT several years ago and everybody that had it was pleased with their service. So, when I had to make an investment, I called them and I’ve had them for more than 5 years now. They’re very good at telling us when there has to be a change and how to update our control box. When there’s been one problem over the last several years, I called them up and within one day I had somebody there to fix it. I’m very satisfied with ADT and I would recommend them.

I live in a somewhat rural area. Prompt response to any issues with the system. Loved it and would recommend it to anyone who needs peace of mind when at home or away.

I bought an alarm system with a digital keypad from ADT. They did a good job when they installed it and the times that we've had issues, they've called right away. The experience has been very good so far.

We have everything ADT had to offer and the service has been very good. Even the sales representative was very good, and the installers were very knowledgeable and courteous. They were here on time and they got it done like they say they would. Several of our friends had them too.

If somebody breaks in the house or if we open the door when it's set, the alarms go off. If we open the door, the ADT team calls us very promptly to ask us for our password. We also have one motion sensor installed. When a technician came in and replaced our keypad earlier this year, he was excellent. I just wish we had an accurate user manual for our system. In the 16 years we've had it, the clock is never properly set. We just lived with it since the last time we called about it, they wanted to charge $25 to come and set the clock. The fellow set the clock, but when we tried to change it for daylight savings, the instructions I had didn't work. But we don't use it for a clock anyway. All in all, I would recommend them.

I decided to go with a fresh company when I moved into my new house 12 years ago and my new neighbors who had ADT said it's a good place. I have had service come out two or three times and they always do a good job. They call if I accidentally set off the alarm. But it looks like I have to call them again because the alarm beeps loudly and surreal and I've been getting up every morning at 4:51 to turn it off. It disturbs my sleep. ADT said the backup battery would recharge in two to three days but it's not. Also, their monthly fee for monitoring is out of line with other companies. I could get it for $16.95 with some other company but I want to stay with a company I have trust in.

I am submitting this review/complaint in behalf of my father. This is an unresolved issue from June 2017. On 6/23/17 due to a lightning storm my father's ADT Security system got damage. Since he couldn't afford the repairs and is not bound to a contract, he chose to disconnect the service. However, it has taken me nearly 3 months to have them cancel the service/billing. I've made about 20 phone calls and sent several emails with a cancellation letter as per their request along with my POA so I could deal with this situation and not having to involve my father into this. Unfortunately, I never got a response from ADT.

This is seriously the worst company I have ever dealt with along with their contracted company Defenders. Following a break in, I had ADT home security system installed and I thought everything was going to be secure in my home. I couldn't have been more wrong! The problems started with my dog's bark setting off the glass break sensors causing me to come home from what I was doing to turn off the alarm multiple times. The crappy application was barely functional and so I had no other choice but to come home to stop the beeping to calm my dog down.

The representatives were very professional and respectful of my home and my security concerns. In the end, the package cost much more than I had expected. However, the representative did a good job to rearrange things and lower the cost and still keep our home safe. The trouble indicator came on the following day, but the alarm system is working. I need to call in and figure out what the panel issue is. Overall, I was quite pleased with the equipment, installation and the representatives. Again, my only complaint would be the cost.

I've had ADT services for 20 years. We had the security system changed up because we changed the alarm for some windows And then we had it changed to wireless. My husband called and got that going. The installer was good and he seemed very adept.

When we came to Huntsville, we signed on with a local security, Broadview, then ADT bought them. We have outside doors alarm and sensors that if anybody comes in on one of those, ADT will pick up. During installation, their team was on time for the installation of the two new remotes. When I first had ADT, my experience was not so good, but now, I find their service to be excellent. They have improved in the past few years. When I talk to them on the phone, they're really nice and I don’t have any problem. They help me out anytime I need help.

I am very unhappy. I have spent thousands on ADT Pulse items for my home and I pay monthly for service and now the ADT Pulse app has completely stopped working. What's the point in having ADT Pulse if you can't use the app? ADT's Pulse app is the only app out of the zillions of apps I use that doesn't work at all - No other companies have this issue. That is the whole reason I got ADT in the first place. You have got to be kidding me. I want everyone to know. The old app worked fine and then ADT decided it had to give the Pulse app a new look and this newer app from a few months ago didn't work for two days. They finally got it working again and then, since 7 days ago the Pulse app completely stopped working. You can't see your cameras, you can't open your garage door, you can't turn a light on, you can't lock your door, etc. You can't do anything but you have paid for all of this equipment and you get to keep paying for it each month.

My family is attempting (for the third time) to cancel and get their refund from ADT as we speak. Their sales were misleading and their reps refuse to transfer the call to a supervisor or manager, after being completely unprofessional and not only continuously interrupting, but hanging the call up! The most terrible customer service! We advised we would contact the BBB, which did not seem to faze anyone - after checking BBB, their negative reviews rate is 94%! Do NOT create this headache for yourself, and stay as far from ADT as you can!

We had Brinks then ADT took over them. The only time we've ever used them was when we didn't get to the alarm on time. But every time we've had to call, which has only been two or three times, it's never been a problem. I would recommend them.

ADT's service has been fine. We set the alarm when we go out and if something makes a big noise it would set the alarm off. I accidentally set off the alarm and they called but I was wondering how long the alarm has to go off before they call you to see if everything's okay.

ADT’s service is fine. One time, when I went on vacation, I had to call their customer service and they were able to help me. Their technicians were also good and very professional when they changed a battery for our system. However, the only thing that would be nice is, when they call on your cellphone when the alarm is going off, that they have a caller ID that says “ADT” instead of an 800 number so that you know whether to take it if you're somewhere.

I have the interior pad and the keychain remote from ADT. I also have their app on my phone. So far, I'm happy with them. I've had a false alarm twice. One time, we thought we had an intruder. My mother lives with us and she was wandering around. I told them there is someone breaking into the house. It's impressive how fast they contacted me and got the authorities here. That's good. Plus, all of my interactions with their people have been positive. Having had a false alarm, it's reassuring when I get to bed at night knowing that I'm going to be safe.

When we moved into the house 13 years ago, the guy that was telling us about all the different amenities told us about ADT. We got all the features included in the service package – the post box, windows, and doors. The installation went smoothly and their team was professional and courteous. Whenever I talk to the sales reps, the experience has always been pleasant. Sometimes, when I accidentally set off the alarm, they call right away to check and make sure it’s not anyone breaking in or to see if everything is okay. They're very efficient.

The sales rep was a friendly guy and our interaction was very good. The installation team was exceptional, too. When I'm asleep, the ADT system lets me know if somebody breaks in the door. ADT's service is good and I like it.

We did a lot of research before we got our home alarm service. We originally bought it from Brinks then ADT took over that company. We have the heat sensors, the home alarm, the keychain remote, yard signs and door signs. Their service has been wonderful and great.