ADT Reviews

I had a system before, which I wasn't happy with, and I decided to switch to ADT. The rep from Protect Your Home came into my home and explained everything, then hooked the system up. He was here for about two hours. Protect Your Home will come and change my batteries when need be at no charge. That's what I like. Their customer service is better than the one I had.

I didn't know that ADT ups the price on customers if they don't call in their discount once a year. Now that I do that, they let the cost of my system stay the same. Currently, I have a problem getting my money in to them. One lady rep told me I could send it through one of my debit cards. Another rep told me I could mail the payment in. Despite this issue, I'm pleased with ADT.

I liked ADT's reputation. They came out, did what they said they would do and it worked well. The installation took two and a half hours. All together, we had to go through a lot of stuff. But everything went well, as I expected.

ADT has been around for a longer time as opposed to some other companies. The sale seemed to go okay. I kind of assumed that the most I would be spending based on the package that I was getting was gonna be like I would get a maximum of $850 worth of equipment, and then they would look and see if I needed anything additional. The person online did a decent job, for the most part, explaining things. But then when the installation occurred and the gentleman came out, it was kind of a different ballgame.

I thought what ADT was offering for the equipment and everything was less than everyone else. But when they came to install it, it turned out to be a whole another story. I'm not too happy with that part of it. The service is good, but it's rather expensive. When I talked to them on the phone, I had been told that everything was gonna be covered. I had an $850 credit for equipment and I ended up paying $1200 worth of equipment. It's like I need it. But the customer service was good ‘cause I called them today and I had some questions.

setting up our account with them went okay. There was a bit of a sales pitch but we knew about that. Still, we could've done without it since we knew what we wanted and I explained to their reps that we had ADT before. Other than that, we got our account through the promo and they left without giving me the remote control which I was told we would get. As soon as they left, I noticed it wasn't here and I called them about it that same day. They said that they were gonna drop it off or come by, but it hasn't occurred yet. So, I'm still waiting for that and it has been a month and a half.

ADT was the first provider I saw and it had a pretty high rating, so I went with it. The very first person I talked to in customer service when they were setting up the thing told me everything I needed to know. I said I just wanted the basics and she said they have a promotion where there's a free setup and installation if you just get the very basic. I also wanted it for the home insurance discount and she answered, “Okay. Well, if that’s all you’ll get, it won’t cost you anything out-of-pocket, just the whatever, setup, or installation, or whatever service call, whatever fee it was.” It was 89 bucks or something like that. I had no issue with that. But then when we get to the service part, that’s where it went downhill really quickly.

When I moved in, it seemed like people who lived there before had ADT system in there. So, I decided to get it installed. It’s a very good service. Talking with the sales person, I had all the information that I needed at that time to make a decision and whatever I wanted to secure the house. The installation was beautiful. The young man knew everything about the system such as what to do and what to look for. He tested everything and talked me through. He did a great job.

I had Vivint for a while when my dad was alive. When he passed away, I was paying for six months until they called me for an upgrade. Then they shut it off and they wouldn't turn it back on at the house 'cause my and my dad's names are the same. He's senior and I'm junior. I then told them I'll call somewhere else. When I called ADT, I could hardly understand them 'cause their phone and my phone were messing up. But everything else seemed to be all right. I got all the information I needed. I just took a little bit longer 'cause I kept saying, "You gotta repeat that. You gotta repeat that."

I used to have ADT back prior to this house and the package back then was good so when I switched back to ADT, I got a starter. But once I was with the company, the service was not up to what you’re supposed to have. Other than that, the sales rep was more than what I was expecting. I was expecting a nice person, but he was more than that. He was all kind, he explained to me details and he helped out in so many ways. The installer did a great job as well.

I heard about ADT from my mother who has had their service since I was growing up. I went with them as well and the salesperson I worked with knew what he was talking about. The installer who came thereafter did what he was supposed to do. So far, the system I got has been good. It has done its job.

Everybody has a different system so I researched between people that already have a service and ADT came out to be the best one. I remembered my friend had said he liked his system so I called and asked what system he had. He told me it was ADT and that's why I put them on the list. I called ADT late at night and then the next morning, instantly, somebody called me. That's when we talked about everything and the sales representative was good. She was very smart. She gave me insight on everything and told me that it would be explained better when the technician came out. She also told me some things I didn't know about the company. So that made it even better.

ADT's installers called me and came to my house to install their system. But then, they didn't say how much they would charge for the installation fee in the beginning. After I got my internet, I told them they could then install the camera. Then, they said the installation fee was 300. I replied saying that was a little too much for me. But then, they didn't tell me that in the beginning. Also, they told my wife they would give us $100 but she didn't receive it.

I have ADT for intimidation and eye witness. I like the fact that there is security to a degree.

I had Sprint before and it was too expensive and they weren't giving me any service. I switched to ADT and it's going along so far except for one thing. I didn't get any agreement. I called to send the first page of the agreement to get the Visa card but I didn't get agreement. Everything was on a tablet. But the installation went all right. It didn't take long. The installer had his mask on. He left me all the paperwork. I don't have to go through these changes to get it. You only have 30 days from the day you get it to turn it in. The package is all right but when I first applied for it, they didn't tell me I had to pay first month and last month. I wasn't informed of that until he got there. I know I had to pay the $100 for the system but two days later, they took it out of my checking account. I thought I had an agreement that they're just gonna bill me. But I took care of that.

When we first went to ADT, I didn't have a problem because I've seen their advertisement for the whole price. But I wouldn't go to them again. For one thing, every time I turn around, I had to call them. Right now, I don't need to deal with their crap. They kept saying my bill would be 53. I said that I signed the papers and it was 27.99. I wanted to hear their boss. I ended up paying it and I thought somebody would call me back. Then they said 27. They also took 100 and some dollars out of my checking account in which they weren't supposed to. I talked with Debbie, the supervisor, and she got it straightened out. She said she'll credit my account.

My parents had ADT so I’m pretty familiar with them. Getting my first home, first thing is safety and ADT was the first company that popped in my head. The installation guy was really cool and down to earth. It was definitely all about giving me the best protection. He wasn’t necessarily selling me the product or the most expensive package. He was more so letting me know what I needed. He tailored everything for me and it made me feel important. I plan on potentially getting some outdoor cameras.

I’ve been so familiar with ADT. It has been around for a while. So, I went with them. We are on a two and a quarter acres property and our home sits far back from the road, and we are surrounded by some woods. I have a standard device, which came with seven doors or windows. The quality, in relation to its cost, is adequate and fair.

On the signup and purchase of our ADT system, we dealt with a good rep. He did come to our home to do the installation, too, and that went okay. But we still don't understand the master panel because sometimes, it says, “Fire trouble.” Sometimes, it says something else, and we don't know how to fix it. Everything is okay other than that.

I went with ADT for the offer they were giving and the price. The sales rep was awesome and very thorough. He was very good at describing all the functions. The system works and I'm very happy with the features included in my service.

Customer Service was pretty good at Protect Your Home. We went with them and the installation of our system went great. One day, I set the system off and I got a $50 fee from the city of Lewisville. Now, I don't want to set the system anymore 'cause I'm scared. Still, the system works.

I had a security system prior. I got something in the mail with ADT and I liked the features and it was newer than the system that I had. So, I decided to switch. The sales rep was knowledgeable and he pointed me in the right direction. We decided to choose the system that works well for me. Right now, everything is well.

The rep was great during the purchase and it was easy. Then, the installer did the installation on the same day. What I like about the system is security. It secures my home. And when I set the alarm, I do it from my phone. It’s a great system and it works fine.

The young man who installed my ADT system was very helpful in making me aware of the different products and stuff that ADT has. I like having the remote and being able to arm and disarm from my cellphone.

I've very dissatisfied with ADT. I went with them after they falsely advertised that they had a deal for $27.99 a month. But then, when they came out, they told me that they couldn't give me that. Instead, they had to give me something else. Their techs were at my place for six hours installing the system. The day after they left, one of the things they installed fell off the door. So, I had no service. Plus, they were supposed to give me one of the remote setters but they never did. They were also supposed to give me a yard sign and they never gave that as well. I had a security system before and it was a whole lot better than what I got with ADT.

The rep of ADT was good. She repeated herself a lot. It wasn't bad. For me, knowing pretty much what I was getting into, was overkill. I didn't need all the rundown through stuff 'cause I already knew everything she was telling me. I’ve known about ADT since I was younger. But she was fine. I could tell she was reading from something though. Her knowledge was mostly about the process, more than anything. The installation team did a great job. They were very professional. I've had some issues with things being disconnecting. One of the things that I would like to be better would be the access to manage my devices. In the app, it doesn't work. I click on the “manage devices” button, and it just closes immediately. I can't use that function of the app. But I'm very satisfied with the system that we got.

I used to have Brinks and heard about ADT. They were offering some program packaging. They’re annoying because they constantly call me. I owe them money and I understand, but it goes through automated and it calls me all the time. The system is okay, but I’m not happy right now because I have a couple of windows that have to be repaired.

ADT is a well-known company. I got it because of a mailer I got in a value pack. Their rep over the phone was good and very professional. Then the installer did a great job. I wish the camera records longer and that it alerts me a lot sooner than it does when there's somebody at my door. Other than that, the experience has been good, so far.

We like ADT's national reputation. We also wanted their discount and so we went with them again after letting our service with them lapse years ago. I had a good experience with their sales rep and the installation of the system we got went well.

The sales part was not good. I spent a lot of time on the call, initially, with two different people. The first one was from when I called the 800 number and they pitched me a bunch of stuff. Then they talked to their manager and the manager came in with a special deal just for me. It’s frustrating that I spent so much time on the phone with them and then when the installer came out here, he had no idea what that conversation was. So it didn’t matter because there was no communication between the technician and the salesperson. It was all out the window. I was moving so I had a lot of other stuff going on and I couldn’t find the piece of paper I had taken the notes with during my initial sales call. So it wasn’t what I expected at all. But I’m sure that happens all the time because it seems like it was pretty routine from the way the guy was talking about it.

We had ADT at our house that we had before this one. I looked at reviews to see if anything else was better and ADT was still coming up as the best. Their rep was great and he knew what he was doing. He gave us all of the options and then we reviewed things and went from there. We already knew what we wanted, so everything went good. So far, the system is good. But I don't like that the camera doesn't record all time. You only get a certain amount of storage on your cameras and it only records when you have a motion. I've gotten one in my office with another company and theirs do record all the time. So I'm worried that if something happens and we don't have it recorded in our ADT system.

I heard of ADT before and Protect Your Home was the one that came out and installed it. The sales representative was good. The installers came out one day. Then one of the sensors fell off so they came out and fixed it. I like the peace of mind since having the system.

So far, I've been very happy with our ADT system. It is easy to use. I like the app as well and we use that a lot. When I drove out of my driveway and forgot to set my system, I was able to set it through the app. I've called ADT a couple of times with questions and their reps have been very helpful.

ADT was the most streamlined, readily available and easier product to use for my parents. The rep went over every option and gave recommendations. The sales rep was great and the installer was very knowledgeable. The installation experience was very good and went smoothly. It was an easy and seamless experience with ADT.

We had had some work done out of our home. A couple of the guys that came were kind of sketchy so we decided to install a system. I received a promotion thing that ADT was doing in the mail and we had called on it. The installation gentleman that came out was very helpful. He took care of everything and explained it. Right now, I am not paying for services. This was something that my ex-husband had gotten and it was another bill that was in my name that I got stuck with.

I had my payments lowered some months ago and I keep them for the convenience. I don't feel like going through another contract and hearing another person's sales pitch. It's cheaper than the other services and it's a well-known name as well. Sometimes though, I have to turn off the sound on the unit because it beeps throughout the entire night. My best friend also has a more upgraded wall mount and I wanted to upgrade mine because it's ugly. They were going to charge me too much and that was silly, so we just kept the ugly white one.

We were very happy with ADT's service. Any installer who came to our home has been very clean and respectful. During the pandemic, they have taken the precautions necessary. However, compared to some of the other companies in terms of product, they could be a little bit more updated in terms of their panels, options, and the camera. When we wanted to do the upgrade, it took us about four calls to get our order done and to have somebody come in and install. We had three different quotes done and by three different people and every time we had to start over again. There was a lack of communication but you also have to take into consideration the pandemic and everybody working at home. Everything else was perfect.

From the standpoint of my dealing with ADT, through advertising, television, internet, the whole bit, they're pretty good at marketing themselves. The initial sales experience seemed fine. When I talked to the salesman on the telephone, we talked about the system, a price, everything got set up. They were responsive. I asked for the system the next day and they gave me a very early date for install, which was the next day. So, the initial interaction with ADT on the phone in getting a time set up and everything worked well. The problems really started the next day with the installation.

I heard about ADT through my Realtor when I was getting a house. AT&T suggested them too when I was getting my internet hooked up. Everything is wonderful with the ADT system. Everyone was very professional, too.

I got the system of ADT because we’ve had a lot of attempts of break-ins in my neighbors’ houses. What was going on was that whenever they have the police come, they don’t wanna file a report. They won’t do it. So, I figured if I get the ADT system, then that’s gonna send an alert to the police station. They're gonna have to come out and they're gonna have to take a report. Everybody’s been great at ADT. The installation was nice. The gentleman was very nice, polite and very pleasant to talk to. He explained everything as he went through doing everything step-by-step. It was a really great experience.

ADT promised so many things that they did not complete. When I talk to their reps on the phone, they explain things and promise this and that. When they send my order in to the guy who is gonna install my service, things were totally different. The tech came and he installed little things in my doors. But then he didn't have the right equipment. When I talked to him, I got a feeling that he didn't know much. He only does whatever his training was and only follows instructions. He did his best but he didn't have experience. Now, my doors are still making noise improperly so I need to call him back.

I didn’t like the customer service. I was fooled into being with ADT for three years. I paid the three years because I didn’t wanna get sued for that bullcrap that they did to me. When I got the coupon in the mail for this service for 27.99 and I got my first bill which was 100 and something dollars, I wound up paying almost $60 a month for three years. They told me I didn’t do that. Even the technician that came to my house told me that it was what I would be getting and that I would be paying 27.99 a month. I still didn’t get my $100 gift card. They are deceptive.

The previous owner of the home that I own now had ADT and a few of my family members have ADT and suggested it. So I looked into it and ended up getting their system. When I was working with the guy who came to install it, he was able to work with me on what I wanted and it didn't seem to be a big issue in any way. He was really making sure that the things I wanted and what he thought as far as protection-wise is what would work best for the situation for the house. He did what he needed to do and I was able to focus on my work.

ADT was inaccurate. It didn't say that it was the wireless service. That was what the technician was telling me that the price was based on a landline which wasn't the wireless service. But ADT has the quickest response time and I talked with the technician over the phone. Ackerman has one facility in Georgia and ADT has eight facilities in Georgia. There's no comparison with the customer service between these two companies. You can't even get a hold of Ackerman's customer service representative. It's pretty much impossible.

I liked how ADT is a well known company and that they are widespread throughout the United States. Plus, their plan sounded like a good plan for money. Their plan got to be more expensive as their reps came over though. Still, the reps were both very professional. The experienced tech they sent was very helpful. I got lots of extra benefits such as being able to use their remote. ADT has provided excellent customer service thus far.

I chose ADT because of name recognition and when I reached out to get the service, they came out the next day. The technician was a nice guy but he was not knowledgeable. He couldn't answer questions. The system is good but I wish it was more compatible with other things like smart home technology. There are only a few doorbell ringers it’s compatible with.

Once I called Protect Your Home and let them know I was interested, they had some very knowledgeable people call me back and they answered all my questions. The functionality is fine and there were only a couple of things that I wasn't really pleased with. They came through the back wall to wire the camera in the back. It wasn't a very pretty job. However, we covered it up with some furniture and it was fine. I had an issue interacting with my device. I called the young man who did the installation and he talked me through it. I said, "Duh, I should have been able to figure that one out." We got it taken care of and haven't had a problem since.

I was searching for the best deal, and I figured ADT was the best. The gentleman that came was sweet. He was nice and friendly. He explained everything to me and he cleaned up his mess as well. He kept his distance and he wore a mask. I love Protect Your Home. It’s great. It makes me feel a lot safer. So, I’m happy now that they’re sleeping in their own room.

The installation all went good. The system does everything I need. The mobile app is awesome.

Previously, we had ADT and our house was already configured to their security system. I went with Spectrum but when they declined to provide service, we went back to ADT. I wasn't comfortable with some of the things that the sales rep whom I worked with was trying to get us to buy. He kept saying that we needed to replace certain things. That didn't make sense so I wasn't too pleased. Plus, when they installed our system, we could not hear the chime throughout the house when someone opened doors or windows. Someone had to try to come back and fix that. While the system is better than it was, it's still not programmed properly.

When I signed up with ADT, their tech Steven came in and put stuff together quickly over four to five hours. I have 14 windows in my house and I knew ADT was switching their product. I got their carbon monoxide detectors, fire alarms and keypad doors. Steven had me download their app while he was here and walked me through everything. We looked at my bill so I was able to set up auto-debit for the payment. We also looked at all the features through the app. Doing all that was fairly easy and Steven was super helpful. So far, I like all the features. I like that there are multiple places to activate my alarm. I have a keypad on one side of my house and I have the brain of the system on the other side. Plus, I also have my phone.

I had ADT and I was going to get rid of it, but the sales rep talked me into it over the phone. He was very knowledgeable, knew what he was talking about and told me exactly what I was going to be getting. A very nice guy did the installation. He went around and checked everything. He also gave me few extra batteries just in case -- the batteries are expensive to buy. I like the system and it does a nice job. I like the doorbell cameras. I like to be able to see who is out there and scare the heck out of somebody when I can get to talk to them. I also use the smartphone app. Overall, ADT is working out fine. I wish it was a little bit cheaper though. When you get retired and you don't have the money, you have to save anything.

I used ADT years ago and I just called them back. I love the service and it is good. For one thing, they respond when my alarms goes off, which is not always the case with others. They also call immediately. The cost was pretty fair. I feel great with ADT, overall.

The ADT sales rep was excellent. He explained everything and was very helpful. The installation was great. The installer was very awesome and I will recommend him to anybody. It's just me and Kelvin here. The neighborhood that we stay in is not all that bad, but it's not all that great either. We sleep better at night knowing that if somebody tries to come in that the alarm would go off and send help in case we can't make it to our phone in time. I was told my cousins about ADT and they're gonna sign up.

The installation went great. The gentleman by the name of Omar was a really good guy. The sales representatives I talked to when I first called told me that I would be able to get cameras and with everything that I wanted for the whole house for 850 bucks. When the tech came in, he said that was gonna be about three grand. I said that that was not what I was told. All I have is the control box itself and seven window breaks for if the window opens. I was lied to and didn’t get what I was told that I was going to get for 850 bucks. They need to do what they say they’re going to do, instead of lying about it. I needed a doorbell and cameras placed around the house. Also, not all the windows are secured with the ADT system. Other than that, the ADT stuff that I got works.

The salesperson transferred me to a manager to give me some additional credits which was nice. The person who installed the system was a family friend that we haven’t seen in a long time. We probably spent more of his time than he was expecting. Ultimately, it all worked out pretty easily. It took a little bit longer than expected, but it still wasn’t bad. The system is good. My only complaint is the price. I got something in the mail two days after I installed that was a much better deal than what I’m paying. I have it on my to-do list to call in and figure out why I’m paying so much more than what was being advertised to me.

The installation was fine. However, we're not kinda happy about the service. They said one price in the advertising and they would give some stuff. After when the technician came, they said that if I wanted the stuff, it would be more money. It was completely different. They said something that never mentioned before, so we ended paying more. Then it was the next day before we move so we took everything too fast. But I'm gonna wait because I think it was too soon.

My sister had ADT. I have it too and it's probably been two years. The installation was good and there were no issues. I like the security. I like the fact that if anything happens, I get a phone call telling me something. It’s showing up something and it could tell me exactly where. I really like the phone app too. It's pretty easy to use. The system is fine but it's not activated. I have renovations being done and I had water damage. Until that is finished, they’re not gonna reach out back to ADT and have them come back in.

ADT sent someone to my house to talk to me. They showed me all of my options and installed everything. Since then, the best part has been when their team guesses that my alarm has gone off because of something I've done. They don't automatically call the police. For instance, when I put air conditioners in, I had to move one of their sensors. I set the alarm, went to bed and was fast asleep. I did not even hear it go off nor did I have my phone with me. They tried to call but they never sent the police for that. Plus, ADT's price has been reasonable at 52-something a month. They raised it one time and I called them. Then, the reps moved my price back down to where it was at on my original plan which was the same amount I've been paying for three years. I feel really secure in having ADT.

I’ve had ADT for years. I’ve had a couple issues and they have taken care of them. The sensor was not working properly and they came out and replaced the battery. Just the other day, we added the camera to the system and the gentleman came out and did a nice job getting the camera installed and set up for us. The only thing I wish is they have a newer model of the control panel and the newer camera works off of Wi-Fi instead of off of RF signals, and I’d like to get that free. But other than that, everything seems to be fine. All of the sensors are wireless so they don’t have to run wires or do anything. The actual system itself is pretty easy to arm and disarm.

Somebody sent me an email. It sounded like a good deal, so I called ADT. They set up an appointment and the sales rep was very nice, very patient and very helpful in explaining how to use stuff. I was happy with him. The system is doing everything that I needed it to do. I use the app more than I do the remote. It's just easier.

I've seen ADT on the internet plus my neighbor has it. The sales and customer service handled my questions well. Then the guy who installed it was nice and he did a good job.

When I moved in, there was equipment from AT&T, and when I called, it automatically sent me to ADT. They took over the AT&T accounts and when a tech came, he said they couldn’t use any of the equipment that was already here. It was all wasted and I had to buy all new stuff. I feel like somehow they could use the cameras here and it’s frustrating. It’d be nice to use some mounted cameras that are already hardwired all through. Still, my salesman and the installer were great. Installation took a couple hours. The guy put in all the sensors (including the one for glass), the camera, the two-door key code thing and then two panels because I have one from my room. He went through everything with me as well.

Hopefully, my dogs will be safe. The reason I wanted the system and this all started was for the fire. The call goes on right to the police station and having the animals, I want them saved. That’s my number one priority. It’s always been something nagging me in the back of my mind. I tell all the neighbors to break the windows and that I don’t care what they would have to do but to get the animals out. That’s all I care about. As long as the dogs are out, I don’t care about the house. Everything else is replaceable. I initially filled out the questionnaire thing and I called the company then I set up the appointment. They came here and talked with the installer guy. But I asked them to hold on and I got the answers to my questions before we did anything.

ADT's sales rep was great. And then, the tech was able to install the system the same day. Everything went great. The system gives us protection and peace of mind.

I gave ADT a call and they sent their sales rep. He took a look at my house and most of their system was already there. So, he just put in new sensors in the doors and reactivated the alarm. The system is expensive but so far, it's working fine.

My mom is with the company. After going through everything I just went through and with the money that I spent, I wish I wouldn’t have gone with ADT because I feel like customer service is everything, and I don’t feel like I made the best choice for myself. The sales representative explained everything. It was just more of the installation where I had problems with and people were not showing up for the appointment. They kept on rescheduling it out and they canceled on me three times. The whole package deal could have been improved. I felt like it was a laugh from the beginning because I moved into my home when I received through the mail saying I could get $800 package deal, and when ADT came out, it came up to $1,900. It was like a fraudulent advertisement.

We have ADT at our other home and we got their service again. Their tech, Shawn, was wonderful.

With every little thing that happens, ADT contacts me right away and the police is here right away. Their reps work great with me. Right now, I’m not working and I talked to them about how I can stay with ADT. My contract was over this month and they gave me a good price. When the guy put in the system, he gave me a controller. I love it. I go to work early and my door in the house is on the side, not in the front. If anything happens, I know I can press the button. My son got ADT for his business and his house. He always kept it and me, “Don’t jump to another company because you know what you have.”

ADT has name recognition. I called them and they came and surveyed what I needed. I told them what I wanted and what I didn't want. I'm satisfied with their equipment.

I called them about something they had and they were helpful. It’s a little pricey, but I like the service. The installer did an awesome job. He explained to me everything. I’m happy. I’m safe.

My home has been in this neighborhood for close to 100 years. I was literally born in this home. I'll be 66 this year. We could be with our doors open. And just within the past, maybe a bit before I put the system on, like, two weeks prior to that, we saw a lot of activity going on from 12:15 to about 2:30 in the morning. And of course, we would go out. The next door neighbors would go out. The front door neighbors would go out, just to let them know that we're watching them. But the thing is that I told my husband, "We go outside, we don't know they're gonna have a gun, they're gonna shoot us."

At my previous residence, we had ADT. So, I went with Protect Your Home for our current house and their agents did an outstanding job. Their installers came, did what they were supposed to do, and talked to me about the best windows to place the system at. I had a wonderful experience with them.

Our ADT system has been working pretty well. In the afternoon we take the dogs for a little ride around town. We have an RV and we used to take off for five days in the weekends. That’s one reason we wanted the ADT, so we could put the alarm on our house and be gone and not have to worry about it. If the alarm did go off, my neighbors would hear it and they had keys if it was a false alarm. We’ve got the wires connected to electricals to all the windows. If somebody opens one of the windows, the alarm goes off. If the back door gets opened, the alarm will go off. If somebody is walking up to the patio in the back, the alarm will go off ‘cause there’s an eye out in the front and there’s also one in the back.

I had ADT at my previous location. This time, I got it again and the installation went okay although there were some programming and some delays in getting it set up. It’s just with compatibility or something in terms of the existing system in the home and the system that was being put in. It wasn’t from scratch kinda situation. It was just come in and dump all of ADT stuff in there. It was adapting it with other existing technology and elements.

I wanted a live stream on my phone with cameras or something I could access. When I'm not home, I make sure everything's safe. I called and I instantly explained to the first person why I was calling. I have a creepy neighbor and he’s been talked to about stalking. I need more security. The guy said that they had an $850 promotion going on. I tried to get it done as quickly as possible. The day they had available wasn't working so he put me on the phone with a manager, and the manager was great. I told him my situation that I was mostly interested in cameras and he said that he'd put a credit on my account for equipment for $1100. However, when the tech came out on a Saturday, he went over the $850 promotion, which I figured may not include cameras. He also said that the credit doesn't even include any camera kind of purchase.

Previously, I went with a smaller security company and they upped and canceled everybody with them in January but didn't let us know anything. We went with a long-term company in ADT and the gentleman who installed our system was professional. He walked me through their system. However, I still haven't gotten my doorbell to work. Before ADT installed their system, my doorbell was working. The tech has been out a couple of times and he said we needed a transformer. If I had known that I needed that, I wouldn't have had things installed. Still, everything is working well with the system and I'm satisfied with ADT's customer service.

The ADT rep I spoke with on the phone was pleasant, easy to deal with, and she gave us all the information we needed. My daughter has one. And I’m used to being a contractor, and so I’m used to seeing ADT throughout. When the guy came, he explained it to us too, what was that quote again. The only thing we didn't get was a sign for our yard. He forgot to leave one but he left us the stickers. He went through the system and showed us how it all worked. He explained to us what we needed to know, what we could use, what we couldn't. We have a big dog, so he recommended no motion detectors.

The representatives were very informative and helpful. We had two different people for the installation. The manager came out the first time and I wasn’t in a position. My husband ended up being called into work, so we weren’t able to make the call with him there like they normally do. So, a different technician came out once we were able to make the decision a little bit later that day. My husband ended up being in the house during that. The technician did a fairly basic, like how to work the system. But because I wasn’t there and my husband wasn’t able to communicate, I called the manager in the area and asked if he could come out. We had an issue with one of the sensors. It was a little far from our modem. He came out and explained the whole system. He answered any questions we had so it was very well done. Then we want a sensor on our shop door. They're working on creating a solution for that.

I chose ADT based on their reputation in the marketplace and although there is definitely a handful of things that I wish the system did, at least it does what it's supposed to do. I also got a good education while the salesperson was here. Austin was the one who came to our house and he was great. I had a good experience over the phone as well. But they were a bit limited in what they could tell me and questions they could answer. I understand part of that is by design. Until someone gets to my house, they can't really know exactly what I'm gonna need. I've had a great experience but I have to imagine there's a way to get more information over the phone before the salesperson comes out to the house. That could have been helpful. I would have been more prepared.

Below is the complaint I put in to ADT: There has been dishonesty and horrible customer service since the start of having your service. The initial technician misstated the capabilities of the cameras that were installed which were a big factor in me signing with you guys. He came on many occasions; a few times that weren’t registered with the company because he told me to text him personally if I had any issues which I learned after was against company policy.

The guy from Protect Your Home was awesome and the interaction was so great I wanted them to do the other alarm out at my parents’ place at the same time. There were all kinds of issues because my mom and dad currently have an alarm system. So, Protect Your Home couldn't do it because I already had a deal with ADT, but I couldn't get ADT to come out and do it. They're scheduling every day and they never show, and it took two weeks. I finally got ADT and the unfortunate part was every day, someone was breaking into my parents’ house. They initially broke into my house and they got my wife’s keys. It’s somebody that we know. Since we got Protect Your Home, they quit breaking into our house but last week, someone started trying to get into my email. There should’ve been some photos because we have cameras but they’ve deleted them, so I don’t know what we’re gonna do.

We have ADT at two locations, our business and our home. When we had to have something replaced that was not working at the one in our business, ADT's rep came out and our experience wasn’t good at first. It was a new system and I was telling him to pay for everything because we have metal framing around our doors and our wait area is black. And he was bringing ladders and he kept hitting them. He cut them all up but nobody ever did anything about it. He was a very not nice person and we were not happy with him.

The representative was informative and helpful. He did quite well with the installation too. I'm away from home a lot, so I feel that everything has been more secure. I feel more comfortable leaving my home and not have to worry about somebody breaking in. There was a problem in the little monitor. It was alarming and that was in the first couple of days. The wire was not flushed with the wall. Somebody had to come and fix it.

I had a good experience with the sales rep of ADT. My experience with the contractors was pleasant as well. So far, so good. We had a little situation with the doorbell camera though. They came right out when I was available and fixed that with no problem. It's been good since then. They're professional, attentive and have great service.

The ADT sales rep was very knowledgeable and very helpful. It was pretty easy and concise and he answered all of my questions. It was a really brief, but informative phone call. The installation was a little bit rocky. When the tech got there, he laid out all the devices that came with the package. They were having a special of some sort. And then, he went the first time to tell me which ones he recommends that I do not use in my home and how he thinks that they're not really worth it. And I felt like I didn’t really have a choice. By the end, I was very confused and we weren’t seeing eye to eye on some things.

My friend who lives in the same complex used a similar system and said she liked it. So, I looked for different options because she had Ring and I’ve seen a lot of stuff about Ring getting hacked and whatnot. I didn’t want to do that. When we lived back in Maine, I know my family and our neighbors used ADT. So, based on the research I did, it was the best option. The salesperson was really nice. He got me the best deal that he could, was really helpful installing it, made sure I understood how to use it, what was going on, and what it was doing. The system is very user-friendly and has a nice GUI interface.

The technicians came out and told us all about their services. I’ve been with ADT before and I got sort of conned into trying another service. It did not work out and I came back to ADT. I’m very happy with their services. They took the time to explain what they were doing. They put in equipment by the windows and the doors to keep the unwanted people out. The experience was excellent. They were here for about three hours. They took their time to do everything absolutely correctly, which my son and I both appreciated. Everything seems to be working fine.

We had just moved in the neighborhood and most of the people out here have ADT's signs. That's why we went with them. We rarely put the system on, but I'm satisfied.

ADT sounded like they had good local people. It's just that I haven't been happy with some of the services. We're still having a problem with one of our alarms. They came out a couple of times to look at it and they never really fixed the problem. I haven't had the chance to follow up with them on it. It was just kind of a problem. Then, it's gonna cost us for them to come out and fix something that they didn't do correctly in the first place and it's still not right. That kinda makes me mad when people do that. But the overall performance of the system has been pretty good.

I like that I have the app on my phone. It's very convenient. Everything is going well with Protect Your Home.

Everything with ADT has been good. My doorbell camera doesn’t work though. I let ADT know, and they gave me a different number to call but I haven’t called them yet. Other than that, I use the mobile app and it’s pretty good. And during the purchase, ADT's rep was fine. The installer set up the panel on everything, and then two days later, he came back and put all the contacts and put the lock in the door and the camera on the front.

Getting the service was something I had been thinking about and I happen to be at home, so I finally called and did it. The gentleman who was here was incredible. He was phenomenal in walking me through everything. Everything that I have is perfect. It is what I wanted. However, the mailers that go out were a little bit misleading. To get your house covered, it was a lot more than the mailer had led me to believe it would be. Nevertheless, the overall functionality and performance of Protect Your Home is good. Overall, it has been a good experience.

I liked some things that ADT offered. I didn't like the first rep that I talked to though. He was explaining everything to me and maybe I asked a question that he didn't understand what I was saying, so he said, "Well, you don't expect for us to pay for that, do you?" I said, "No. But I don't even know why you said that to me," so I hung up. I didn't want it. I went down the line, and for some reason, I was thinking I was calling another company and it rung back to ADT. The rep said, "Oh, thanks for calling back." I said, "Calling back? I didn't call back. Some reason, I just pushed a button and it got you."

I knew about Protect Your Home through a mail in the office and I felt I was lied to, conned and pressured into taking the system. There were things that weren’t on the ad and every single thing that they promoted on the ad turned out to be something different. The installer was already in my home and he had already drilled holes in my wall, and then told me what it was gonna be. He insisted that things were gonna be more expensive and he went from $700 to just asking me to give him $100 and we would get this done. It was ridiculous and very uncomfortable. At that point, this was during the corona epidemic and he came from New Orleans, and I just wanted him to get out of my house. I had a bunch of people that I was gonna suggest to that but after that experience, I will never refer that.

ADT protects the house and my wife loves it, and so I do. Their reps explained themselves and showed us what we needed to know all about the system. They gave us instructions and we were satisfied. When they installed the system, they cleaned up after themselves. The experience was very good and very polite.

The ADT system is good. The person that got me set up was through Protect Your Home, and they were fine. But the person that came and did the work was horrible. I know that they're supposed to offer the highest-priced equipment first, which is understandable because that’s sales, but I kept telling him that was not what I was looking for. He kept having to call his supervisor for every little thing.

I started the legwork and told Protect Your Home that it would be my wife that was gonna be making the determining factor. The technician came out, looked at everything, and got ready to do the paperwork. We explained that my wife would be signing everything and the next day, they were calling me instead of her. I explained all of this to them. It's been the biggest fiasco since we started out with them. We were told one thing then when we got ready to do it, they couldn't do that. She had to call them. They finally got that straightened out but the bill comes in my name, which it shouldn't have. We were about fed up already. They still haven't got it right. They had done none of what they said they were gonna do. But the rep was great. He was very professional, courteous, and had a very pleasant personality. The installation was also flawless.

I owned a home. I had ADT come out, but we decided not to get it. We have a new home and someone had come and vandalized my flower garden that I spent three weeks on. I was like, I'm getting one. So, I called ADT and just bit the bullet. I had them come out and quote me and got it. The sales rep was good, very professional and very helpful. When the contractor came out to do the install, it went great. He was very knowledgeable as well and generally comforting, ‘cause I knew what they were talking about. It was a great experience.

ADT is well known and they got their services. The appointment was made the week before. The tech came out and he was only there for an hour and a half. He was clever with explaining everything and making sure I understood everything with the alarm parts. He was very knowledgeable. I like the system. It's better and more secured. I use the app more than the keypad.

Protect Your Home's installers were very good. I'm satisfied with the system I got from them. Using the app they have for it has been convenient.

We have kids going through the neighborhood grabbing door handles on vehicles and I've gotten them on video. Plus, I'm gone overnight sometimes. I talked to an ADT rep and it went good. But I was told a certain price and when the technician came out, it was completely a different price. They told me that the only thing I had to pay is the installation which was $99 and that I had to get $100 for equipment. Everything that I talked with the salespeople about, to when I talked to the technician, was coming out to $1,000.

I'm having some issues with my ADT system. The motion detector alert is not activating on my phone from the cameras. I need to get between to get some stuff resolved. Other than that, it's okay. My biggest complaint is not with them but with myself. I made a decision without doing further research for myself. Now, I'm in a 36-month contract. I was quoted one price and I had been paying another monthly price. But I don't want them to come and see me. Their best solution is to come and see me after 36 months and take the stuff out.

I've had ADT for a couple of years. At one point, I didn't have any service at all, couldn't get it to record, so I called them. This was the time that I had changed my internet provider. They told me there was nothing they could do, so I went for a few months without any real service. They said if I wanted them to come out here and fix it, it'd cost me $100. I was like, "Nah, that's not even worth it."

My ADT system's still not working correctly. The installation was all right. It was pretty quick and the guy who did it did a pretty good job. He went over everything with me, too. I'm not very happy though that when my alarm would set off, I won't get a call from anybody. My house is not safer than it was when I had SimpliSafe. I just got ADT within the last month. I called them and they said they were gonna call me back, and they never called me back. The customer service isn't good enough to be able to follow up with me. It's unacceptable. I'm not satisfied with it. My home is not secure and I'm paying $59 a month, and I paid $700 out of pocket. It's a lot of money.

I know other people that have ADT and my parents have it. Everything is good except the speaker for our doorbell isn't working properly. They wanted me to do something to try to make it work even though I was told that if anything broke, especially the day after installation, that somebody would be out to fix it. They needed to fix it but I'm not home half the time so I don't know if I would be able to do that. We have had a good experience. It's just that just the doorbell did not work.

During the initial sales call that I took, the rep told me about the package that I was going to get. He even went to his manager to make sure that I was gonna get three door sensors, a camera, the doorbell camera, and the motion thing that's on the outside. But he wanted to swap out the motion thing for a glass break detector based on weight and height. So all the equipment was set up so it would be free. Then he said that after the installation was done, I would get the option of what type of plan I wanted and for the system I was gonna get, he said it would be 30-something a month.

My parents had ADT for a long time. Then we bought the house so I needed to get an alarm system because I'm out on the road and my wife and the kids are at home all the time. I wound up calling and getting everything set up while I was at work. So far, we're happy with the system.

My ADT system looks good. It works.

ADT Protect Your Home's installers knew their stuff. They showed me how to use my system. They cleaned up and answered any questions I had. The system is comfortable and easy to use.

I bought a house and was looking for a home security system. I always see the ADT commercial so I thought I would call ADT and the rep was great. I asked her about the price and what the plans were, and she answered everything. She was very knowledgeable and everything went very smoothly with her. The installation was smooth as well. He came right in and checked what was wrong with the house. Then he told me what my options were and he installed the camera. At first, the camera had a glare on it but I called him back and he came the next day. He fixed it right away and nothing else has been bad ever since then. Everything was great.

The rep from Protect Your Home with whom I worked with was professional. The installer I had was great and he explained everything to me. So far, I like how with my system, I don't have to go up and down the stairs to change the temperature for my air conditioning. I do everything from my phone. Currently, I'm trying to get a hold of Protect Your Home so I can get my doorbell squared away.

I was unhappy when I called and talked to the representative because he was telling me things that the technician said as untrue and that they have to charge me. So I talked to the technician about that and he said there was nothing he could do about it and the representative had misspoke. I was a little perturbed on that. But the technician was great. Great customer service from the technician’s standpoint. He explained everything that even I could understand. I had the system for the last 15 years in California before moving to Washington State. It was easy to operate and there was quick response if anything happened. Functionality was nice so I did it again when I moved. There was no reason to go anywhere else because I was familiar with the system and the service.

I saw an ad and I liked the special that ADT had. The salesperson that sold the system was great, very helpful and down to earth. I enjoyed talking to him. The installer was really good too. We ended up knowing a few people so that was really nice. I wish the cameras were cheaper so I could have gotten another camera. But so far, I'm happy with it. The one camera that I have is pretty good. I check it often.

We were getting security from another company but there was a problem with the system and they could not fix it, so we decided it was time to go for someone else. We went with ADT and they had a really good offer at the time we signed up. The system was free and we just paid for the monitoring or something like that. The guy that came and installed the system was really nice. They gave a code for my husband and wrote it down on a piece of paper. They didn’t even ask him what he wanted. They set it up and I asked them if I could pick my own code and he told me that my name was not on the contract so I don’t get a code. And I do not have a remote so I was not thrilled with it. The system and the features are good but I wasn’t happy with the way I was treated.

ADT came to the house and their sales rep was great. The installation guy was really efficient. I was very pleased with the customer service that the installer had. I like the cameras in my system and the app is convenient. Everything is good.

I found ADT on the mail flyer that went out and when I spoke with their rep, she said they were part of ADT South, which was why there was a difference in pricing. She said they were giving $1,800 in free credits and that we got the USAA discount which was 10%. They gave us 10% off of the products but not 10% off of the monthly bill like ADT directly does. So, it’s only $5 a month. It’s still $180 the life of our contract. We were supposed to be spending $1,000 in putting the equipment in with regular ADT and it would’ve been the exact same price if we would’ve kept it with ADT direct. We had actually set up to go directly with them and they were supposed to come out last week. I wouldn’t recommend the person I spoke with again because a lot of stuff was very deceiving after I had time to think about it. Once our 36-month contract is done, I’m gonna call ADT directly and just work through them.

My experience with ADT was quick and easy. The system is good and I’d like to eventually add some more stuff to it in the future.

ADT's tech was amazing. He did a great job explaining everything and getting everything set up. So far, I love everything about my system. I use the app and it's really easy. I can do anything through my phone.

I got a thing in the mail from Protect Your Home for my father and I pursued that for myself. I found it to be okay but the customer service experience was awful. The girl hollered at me on the phone. She was talking over me and wasn't trying to hear what I had to say. She wouldn’t let me vent. The offer did say a free camera. However, when they came out, it wasn't a free camera after all and I had to pay $299. They gave me a credit for that but I ended up having to pay $84 for the camera. Overall, the cost is very okay. It’s 53.99 a month so you can't beat that. I have Vivint and my neighbor told me her car has been broken in five times so, I feel good about the decision I made.

I purchased my security system online and the website was easy to use. A technician came to my house to set up the system and he was very nice. The system is very good. We just open the app and push the arm or disarm.

I’ve used ADT over the years and decided to continue. The customer service this time around was superb. They had the answers and were cooperative. They were willing to work with me to figure out what I needed. The reps who did the installation were a supervisor and a trainee and they were good. The appointment was at 3:00 and they were very prompt. They had to assess, look, check the house out, assess, and present me with options before starting the installation, so that took a little bit of time. They were here till about 6:00. I was very pleased.

I called and set up an appointment with Protect Your Home. The people who came out were very professional. They assessed everything and it went pretty smooth. The guy set everything up according to the existing package that was already in the house. He just switched out a couple of items. It was faster and easier than I thought it was gonna be. Then, he came back out and checked again and we finally kinda tweaked it. It looks like it’s doing very well right now. I feel pretty secure.

The quality of the system of ADT is good. I like the fact that I can set it from my phone. I thought the cost was high, and I think that’s why they didn’t raise it. Because someone called me and said they were raising it and I was like, “It already cost too much,” so they didn’t.

Our sales representative was very good. Then the installation went really easy. John was a nice guy. He did everything he was supposed to do and he delivered what he promised he was gonna do. The system's working fine.

Our experience with ADT is good. The rep was wonderful and patient. He was not trying to push me to buy what I did not need. Even when I wasn't going to sign up, he was not trying to be resisting. I've had ADT before. I had an experience that they were reliable. Hopefully, I'll have the same thing. However, I've been waiting for the $100 gift card. I needed some copy of the page of the contract which I didn't have access to. I just called in yesterday. Why do we have to do all of that? It could be done electronically.

ADT's tech came and did an excellent job at installing my system. However, their pricing is not what it says it's supposed to be. It was more than I had anticipated based on ADT's advertisement. They advertised a price for $99 and when the system got here, it cost 4000. After their rep and I negotiated I wanted to be installed, the price was about $1,400. It's a bait and switch deal. So far though, the system has been working okay.

The guy came to my house and he was very nice. He explained everything to me perfectly, including what would best fit for me and what I should get. I was able to understand and it worked out. After he put the system in, he explained how to do it. He was a great guy. It was a great experience as well and I would recommend people to come see about it.

When ADT advertised, initially, they said they give you the equipment for free or something like that, but once they come in and look at your house and figure out where the entry points are and what needs to be covered, the promotion did not cover everything. I had to pay another $300 to $400 out of my pocket to get all the exits covered in a certain way so it's kinda safe. I was not happy as I was expecting it to be free, but I had to pay $400. And I heard the same thing about others in my community who’s used them that they had to pay quite a bit, too. I wish they're a little more forthcoming about the promotion. So far ADT has been pretty good. However one sensor on the front door stopped working after a few months. And they came in and replaced it right away without any charge to me. It's been fine since then. So, overall, everything else is working fine. The system is pretty straightforward.

I went to Google and got a phone number, and I talked to somebody from ADT. It was two days before someone came out because that was the date that we set up. It would have been quicker but I needed it for two days. John, the technician, was good. He knew what he was doing and he was quick, which was what I liked the most. The system is simple and it’s not rocket science although the door sensors are way too big. It might be my fault because I told him I wanted the basic. I didn’t want any fancy stuff but I didn’t realize how big it was gonna be. Still, everything was good. We don’t have the internet now but we're gonna get it in the next two weeks. So, eventually, I’m going to upgrade to a one door camera and two cameras for the outside. The control panel is not touch screen and is part of the basic but I told the technician that I would like to have a better panel when that happens.

I've been with ADT for a lot of years and it just got so expensive, I quit it for a couple of years, and then I came back. I like the system. I like the visual display they have now and the fact that you can get to a panic button. I like all the other things that you can do with it now. I like the whole deal. However, when they hooked it up, it wasn't done right. They had to call the technician back out several days later. Then I used the wrong credit card. So, I went on their site and corrected the two months in advance they wanted. But I have some dispute with the installation. It was supposed to be free, and the only thing I had to pay for was equipment. But now, they're trying to lump the installation equipment into a larger value. I'm not happy right at the moment.

Protect Your Home does great advertising. They're all over. So, when I got the home, they were the first person I thought of. Setting everything up was seamless. They explained everything to me. I understand that they are selling other equipment and everything, but I just wanted to keep it basic. They allowed me to cut to the chase with the sales pitch and I appreciated that. The installer was awesome. Everything was good.

I had ADT in my business when I was in California. The customer service is excellent because my brother won't take his fob out of his pocket and he continuously sets off false alarms, and up to now, ADT has been super great about it. Finally, I took it away from him and hung it on his key ring. The system is sufficient for what I need. Everything seems to be working fine. The service is great and the price is fair.

The ADT system is very good. The previous owner of my house had another company for their protection. But this new guy from ADT did a wonderful job. He did everything and was very helpful. And if I have any need, I just call ADT and they're always glad to help me over the phone. Their knowledge and professionalism were excellent.

One of my friends had ADT and 'cause I trust my friends, I took his advice. The sales rep was awesome and I couldn't have asked for anybody better than he was. He told me everything I needed to know. The welcoming and everything has been great so far. I love the system and being that this is my first home security, it couldn't have gotten any better.

I had ADT previously at another home. The signup and sales representative were very good. Installation went well. I like that the entire home, all the windows and doors are protected. I watch and do everything on my phone.

We went online looking for home security companies and ADT was a company we were interested in. We were referred to Protect Your Home because they are the local provider for ADT in our area. We got all the information we needed from the salespeople and their customer service people have been fine as well. But we have an older home that needs some extra things before they can get everything fully installed. And there are issues with the company not having adequate staff to come back a second time to do the installation. When someone is scheduled to come, we would get a call that says they don't have anybody in our area that's available to do it and that they would have to do it another day. It's an ongoing thing. But overall, the system is working the way we wanted it to. And their phone support has been fine. They do the best they can to walk us through what they can over the phone.

I've seen ADT signs around and when the salesperson called, he said they would give me all these credits for the equipment. When he got here, I told him what I wanted then he told me I would have to make these huge payments until it was paid for. I figured I would pay for the equipment throughout my three years, but that was not how it worked. I had to have it paid for within four months and I wasn't told that. My monthly installments would've been $600 and that was not going to work. Once the installer got done, he talked about how much I had to pay over so many months, but I thought it would be over the term of my contract. I just purchased a new place, and $2,000 was not an option at that moment.

ADT had a special offer for free installation. My strongest impression was of the installer because we were there when he put the system in. He was a very capable guy. He answered all our questions and explained to us exactly how the system worked. It's not completely complicated but it's nice to have a real, plain explanation. I don't know how many different options we could have chosen but he explained each option to us so that we got an understanding of what different ways we could alarm the home. He was just an excellent representative of ADT.

I worked with one of the other providers before and I wasn’t satisfied. The next one I called was ADT and they satisfied my need. I’m the least mechanically and electronically savvy person on earth and there are still things that I don’t understand, but they are very good when I call them. When I have a problem, they walk me through it. I had a problem with one repairman and when I called, I asked not to send the guy because I won’t deal with him again. He was so ridiculous. The first time he came out, it was a summer day and my son-in-law was putting asphalt seal on my driveway. I said that he couldn't come into my driveway. I asked him to walk up my lawn and he got upset about it. My whole lot is 200 feet deep and about 40 feet in the front. I was not asking him to walk 100 miles.

I was a previous homeowner a few years ago and I had ADT service at the time. I recently purchased a new home and received ADT's brochure in the mail, which I had already intended on contacting. The sales representative was excellent, very knowledgeable and easy to get along with. We had a really good conversation. He was here for a considerable amount of time negotiating and then finally getting around to install and stuff. He was a really good guy and a really good salesman.

My kids are sneaking out of the house at three o'clock in the morning. So I decided to get a security system. We used to have ADT on our other house and it was good. Their rep was great and he understood what I was looking for. I needed a monitor on every door and window that the kids could crawl out of. He also told me about the shockproof sensors and he showed me how to operate it from my phone and all that stuff. But I was a little shocked by the price. They emailed me the certificate. I've gotten that with my insurance and it has reduced my insurance by 26%.

My friend has ADT and I always wanted to try it, so when I had a chance, I did it. The sales rep was awesome. He knows his stuff and I could tell he loves what he does. He opened the book, gave me a lesson and every time he put something up, he explained it very carefully. He showed me what each camera does and I love it. If more people got it, it'd be much cheaper. It's so many things that it's important for and I don't know why people don't get it. They get cable, and they should also get security for their house, know who's around them and what's going on around them, especially during this police reform thing. I'd pay anything for my own safety and it's worth every penny. I'm more comfortable now.

I've had ADT for 20 years and I love my new system. The only thing is it isn't the wireless system here. Other than that, the reps who came out were great.

I went online and looked for a security system. I saw ADT's number so I called them. Everybody else wanted our credit card information over the phone. ADT is the only one that didn’t. Their rep was really nice. She was really professional and she helped us out quite a bit. She made me feel comfortable talking to her on the phone. We do have one problem though. Our back camera, at night time, we can’t see anything on it. But we’re pretty satisfied with the performance of the system.

It's just me and my mom and ADT make us feel more secure to have a little more protection. Everything was perfect, smooth, and very good. We had the alarm and the app phone thing was a plus. It was really convenient.

We decided what we wanted after they showed me the different options and when they did the install in our house, it ended up being a four-day process. The technician was going in the attic to do the cameras for the outside, and he stepped through the ceiling. I’ve gotten it fixed, and they told me that I would just need to send in pictures and the invoice, and they would get back with me. I don’t know who I need to send that to though.

The Protect Your Home rep did a demo and talked us through it. I like system and the only downfall is we’ve already called them out to come and fix the problems with having to bypass stuff and the trigger stuff on each individual window, and we’re only able to secure the house by alarm through the app. You can’t go to the keypad and hold the secure system down. I’m always trying on our system and they’ve changed the battery but we’re back in the same boat that we were in before we called them the first time. Still, overall, it was a good experience.

Whenever I asked a question, the guy who set up the appointment pretty much said, “They'll talk about it when they get there.” He also told us pricing points that the guy that installed the system didn't have access to. He told us what the rates were, starting from 29.99. When I talked to our installer about that, he said, "That doesn't exist. It's only 59.99 a month," which doesn't make a lot of sense to us. We've been paying more than we thought we would. My mom has everything exactly the same that we have, with the exception of the Ring doorbell and she pays $20 a month less than we do. I'm not really thrilled about that, but at this point, it's a little late and we're just out of luck. The installer was super nice though.

ADT - Protect Your Home was able to give me everything that I wanted. I wanted to have a doorbell as well as a camera at the back of my house. I also wanted to have a full security system. I went with them and the salesperson whom I spoke to was knowledgeable. The installer was really helpful with the equipment and he helped me decide on what I wanted. They were able to tap into my AC so I'm able to control that. When I'm downstairs, I don't have to go upstairs to make our house cooler.