ADT Reviews

I needed security because we had trouble with people breaking in our home. I called ADT then because their name was probably the biggest. I saw an advertisement in the paper, something about for a basic price, you would get the system. So, I called them first and the lady in the line gave me a super deal, so I took it. However, I was very unhappy with them. They sent a subcontractor who would not honor the deal that I was given over the phone. I did not have anything in writing. They just talked in kind of a double talk. And the way they presented the deal, it was not straightforward at all. So, I initially put in a lot of sensors on each window in the house. Then when I was talking to some friends, they said, “No, you really do not need that much.”

The representative was nice. However, she was very misleading. The initial contact was over the phone. I called and said I was interested. She set up an appointment for me and I had asked her what the appointment would entail. She said a representative was gonna come out and explain the options and what would be best suited for our home. She couldn't give me any pricing, which I understood all depends on the system you get so that was kind of post-decision. But I had specifically asked her whether I would need to have a decision that day or if we could sit and think about it. She said that the rep would come out, do the estimate and give us the numbers, and then they will set up a second appointment to come out for installation after we decide to move forward.

We had to go back and forth with the manager during the purchase because we were on a bad line. It was a little bit of a pain in the neck but it all worked out in the end. The installation was seamless so we were good to go. They kind of put an onus on the installer to show me what made sense for our home. He was great, very thorough, responsible, respectful and personable. Since having my ADT system installed, I like the peace of mind the most. It’s a big thing and everything is good.

I sold my house but had signed a 3-year deal with ADT. When I asked them could I stop, I had to pay $500. I’m supposed to get that back when I redid it with them. When I first called them, the sales rep gave me this great deal with this whole box but I wound up spending another $500 or $600 trying to get sensors in my house. I still don’t have all my windows done like I was wanting. With me having a $500 credit, I should’ve gotten every window and door in the house on the system. So, it was way more expensive. I wanted something to protect my house, but it cost me way more than I thought it was gonna cost me. If I would’ve done it right, I would’ve just paid for myself and got all my windows done.

I like ADT very much. However, I'm pretty upset because I ordered certain things over the phone with the ADT salesperson and when this installer came, he upsold a bunch of stuff to my wife. My wife cannot make certain decisions as she's on medication. What she signed up for, we neither needed it nor want it. While the installer was there, he never called me to get my authorization granted. He was talking to my wife. The salesperson also did not call me at any moment during the installation. I'm very upset about it as well. I've been intending to call ADT to complain about this. Unfortunately, I work very long hours.and I'm the only working person of a family of five. I've made the call before and I just haven't had time. Overall, I’m very dissatisfied. If they've done something for me that I do not want, that makes me very upset. Plus, the keypad is so loud. When I leave in the morning at five, it wakes everybody up.

There was ADT here before we moved in. We called up because we really needed it to keep our grandson from falling because we have a pool in the back. I was putting alarms on the doors so we'd know when he went in and out. Our grandson is getting older now that we kind of watch him. But we don't set the system often because we don't have a lot of problems here compared to some areas. My husband's been turning it on but we don't do that a lot. He has trouble getting the thing to work right. It's just one more too many things.

A family member had ADT 28 years ago and when I called the company, I got three different prices every time I was on the phone with somebody. They sucked and I never received any stickers or yard signs as well, but the installer was good. He was knowledgeable and he showed me how to use everything. It works good even though sometimes it won’t let me arm my security system from my phone. I just get out of the app then I go back to it and it works. I have a wife and our three kids and I need protection. If somebody comes to my house, we’ll see how it works.

Our system is pretty nice. It was just that the person tried to sell me a more modern one instead of the deal I had in the newspaper. But he was pretty good. He knew a lot about it.

The sales rep was nice. But at that time, I was trying to get back to work and I already had ADT before so I knew how it would work, but the rep talked a little bit more than what I expected somebody to come in the house to do. But he did a great job. He explained everything to me and then he finally went in and did what he had to do. Overall, it was great. But now, I need somebody else to come out because my window one is not activated 'cause when I open my kitchen window, it doesn't chime or make any noise.

We were just looking for a company that could use our current built-in system. And ADT is the one that matched up and so it just worked out. The ADT sales rep was helpful and just gave us what we needed. Installation went great. The installer just had to install a few things 'cause I said our home was a new build and a security system installed. But it went fairly smoothly. It's great and it has been really easy to use especially with the phone. We almost only use it.

We have another brand in California and we weren't really happy with it. ADT is the industry standard so we went with it. The installers, Kendrick and Anthony, were both very professional and did a fantastic job. I could not have asked for nicer guys. Initially, we were not going to be able to get our daughter's alarm system installed that day. They had to wait until this next month or so. They made a phone call with the supervisor then they went to my daughter's house and were there for another four hours. Their attitude was great.

I'm a first-time homebuyer. My dad happened to pass when the ADT specialist sat here while I went to the hospital to go say goodbye to my dad. And he was here when I got back and he stayed and he talked to me. He didn't pressure me or anything. He was very professional. And so, I appreciate him. ADT was great as well because I was supposed to close on March 30th, but due to COVID I had to keep calling and rescheduling and they were really great with that. They have definitely been awesome.

I don’t have that much experience because I have it only for a couple of weeks and I’m still trying to find a way I can put in if I’m walking out. And today, I’m still worried that if I put the code and then next day, I feel that the alarm would start if I walk to the bathroom because I turned it on. But the man said, “No, no, no. Just go ahead. And really, you have security that if somebody else can break in, then you can hear it also. The alarm system will go on.” But other than that, so far, I’m happy.

ADT was the one we had before years ago in our older house. The sales experience was great and installation went very well. The tech was very efficient once he started doing it.

My husband and I had been talking about getting an alarm system for safety purposes. So, we just decided we’d go ahead and give ADT a try. I liked some of the offers that ADT gave, and the things that they provided for your home. One thing I like about the system is that when you open the door to come out, you got that little buzzer sound that lets me know that’s not open because I don't know if my husband and I forgot it for this house. My husband called one time about the battery and they were able to resolve the issue. I like ADT.

I'm a returning ADT customer. I did a lot of research online and selected everything for myself prior to a technician arriving. They should offer more than one option for an exterior home camera. However, the installation was very simple and went smoothly. It was done and explained rather well.

The installation was fine. The sales representative and one other person did it the same day I purchased the system. It took them three hours all in all. I like the ADT being active and monitored.

I wanted a loud, audible alarm. It takes 7 to 30 minutes for the police to get there so I knew that a silent alarm is a waste of money and most alarm companies are silent. I have ADT and it's a good system. I got a system that I can tweak but the stuff I wanted was more expensive than what I wanted to pay. They showed me a $4,000 system and then it was 50 bucks a month. I was originally told that it was gonna be 39 a month. It was almost as high as I was expecting.

We’re in a rental home, but when we move, we can take ADT with us. We also like the 24-hour monitoring, not just having one side or one place that’s monitoring it. There’s more than one location. It was a really easy process. I’m glad that I could get it. The installation went fairly well. The installer came in. It seemed like he was fairly newer, though, but he did the job. Everything is good right now. I haven’t really used it or no one has broken in. So, everything is good. The only thing, the positioning of the back camera is not exactly where I wanted. I tried to move it with my hand, but the way that it’s mounted up there, it’s just not the best angle. The night vision isn’t really catching anything.

ADT has a clause in their contract that allows them to increase the price of service randomly. It says that if I don't agree with the increase, I could give them a call. Every time I've done that, they've eliminated the increase. Still, it's annoying that they have that clause. There was a time when I didn't catch that and I couldn't get my rate back to where it originally was. If people don't catch it, they end up paying more for a contract that they thought was a fixed price. At this point, I think their service is fine and their security system works. But there could be a point when I decided not to go with ADT in the future.

I moved into a house that already had ADT. There was a panel and behind it is a big hole. So I thought I would keep the hole and the panel. I didn't want to take the panel down and have to put a picture over the hole because I rent this house. I'm not gonna fix the hole. The sales guys came out to my house to talk to me and they were younger than myself and kind of green. One guy really knew a lot but the other guy didn’t know a whole lot. However, when I had initially called and said I wanted ADT, they said they would get somebody out here the next day and I was pleased with that.

The installation guy was really good. He installed two places of ours. The service is good as well and we've had no issues. With their reliability and name, we knew that the system was in place to do what we needed it to do. I like also the access for the ADT Go where you can track with phones.

Some magazine was sent to my house and I saw ADT on it. Then, I saw all of the houses that had the ADT sign on the front yard. I connected with ADT and their sales reps were good. Then, I received a phone call, but I didn’t know where they were calling from. Maybe they were a third-party company. Then I got transferred to ADT's guy.

ADT is an established company. The people that first had the house had ADT, so their stuff was already in the house and I figured that I'd be familiar with it. Their rep, Brett, was a really nice guy. He explained stuff and was very thorough. I like the system and its features. I had a very good experience and I was satisfied with ADT.

The ADT salesperson promised some stuff that didn’t deliver. I was told on the phone that they were gonna use the existing equipment we had in the house and when the installer came, he didn’t use any of the equipment. He put all new stuff in so, that was $1,200 worth that I had to pay for that I wasn’t really prepared for. Now, I have two sets of sensors on all my windows and all my doors because all the old stuff are still there.

The ADT rep was great and really nice when I signed up. They scheduled for the installation and it went seamlessly. I have the old-fashioned model and the keypad is really big. I'm getting used to it now but when I'm watching TV, it's distracting in the background. I wish I could have a smaller, like the Honeywell model by Honeywell that I had in my old house that was much smaller. Other than that, our whole experience with ADT was excellent. The system gives me peace of mind and I feel more secure here.

I had a system before, which I wasn't happy with, and I decided to switch to ADT. The rep from Protect Your Home came into my home and explained everything, then hooked the system up. He was here for about two hours. Protect Your Home will come and change my batteries when need be at no charge. That's what I like. Their customer service is better than the one I had.

I had Vivint for a while when my dad was alive. When he passed away, I was paying for six months until they called me for an upgrade. Then they shut it off and they wouldn't turn it back on at the house 'cause my and my dad's names are the same. He's senior and I'm junior. I then told them I'll call somewhere else. When I called ADT, I could hardly understand them 'cause their phone and my phone were messing up. But everything else seemed to be all right. I got all the information I needed. I just took a little bit longer 'cause I kept saying, "You gotta repeat that. You gotta repeat that."

From the standpoint of my dealing with ADT, through advertising, television, internet, the whole bit, they're pretty good at marketing themselves. The initial sales experience seemed fine. When I talked to the salesman on the telephone, we talked about the system, a price, everything got set up. They were responsive. I asked for the system the next day and they gave me a very early date for install, which was the next day. So, the initial interaction with ADT on the phone in getting a time set up and everything worked well. The problems really started the next day with the installation.

I had my payments lowered some months ago and I keep them for the convenience. I don't feel like going through another contract and hearing another person's sales pitch. It's cheaper than the other services and it's a well-known name as well. Sometimes though, I have to turn off the sound on the unit because it beeps throughout the entire night. My best friend also has a more upgraded wall mount and I wanted to upgrade mine because it's ugly. They were going to charge me too much and that was silly, so we just kept the ugly white one.

setting up our account with them went okay. There was a bit of a sales pitch but we knew about that. Still, we could've done without it since we knew what we wanted and I explained to their reps that we had ADT before. Other than that, we got our account through the promo and they left without giving me the remote control which I was told we would get. As soon as they left, I noticed it wasn't here and I called them about it that same day. They said that they were gonna drop it off or come by, but it hasn't occurred yet. So, I'm still waiting for that and it has been a month and a half.

I’ve been so familiar with ADT. It has been around for a while. So, I went with them. We are on a two and a quarter acres property and our home sits far back from the road, and we are surrounded by some woods. I have a standard device, which came with seven doors or windows. The quality, in relation to its cost, is adequate and fair.

I heard of ADT before and Protect Your Home was the one that came out and installed it. The sales representative was good. The installers came out one day. Then one of the sensors fell off so they came out and fixed it. I like the peace of mind since having the system.

I thought what ADT was offering for the equipment and everything was less than everyone else. But when they came to install it, it turned out to be a whole another story. I'm not too happy with that part of it. The service is good, but it's rather expensive. When I talked to them on the phone, I had been told that everything was gonna be covered. I had an $850 credit for equipment and I ended up paying $1200 worth of equipment. It's like I need it. But the customer service was good ‘cause I called them today and I had some questions.

We like ADT's national reputation. We also wanted their discount and so we went with them again after letting our service with them lapse years ago. I had a good experience with their sales rep and the installation of the system we got went well.

ADT was the most streamlined, readily available and easier product to use for my parents. The rep went over every option and gave recommendations. The sales rep was great and the installer was very knowledgeable. The installation experience was very good and went smoothly. It was an easy and seamless experience with ADT.

We had ADT at our house that we had before this one. I looked at reviews to see if anything else was better and ADT was still coming up as the best. Their rep was great and he knew what he was doing. He gave us all of the options and then we reviewed things and went from there. We already knew what we wanted, so everything went good. So far, the system is good. But I don't like that the camera doesn't record all time. You only get a certain amount of storage on your cameras and it only records when you have a motion. I've gotten one in my office with another company and theirs do record all the time. So I'm worried that if something happens and we don't have it recorded in our ADT system.

I had a security system prior. I got something in the mail with ADT and I liked the features and it was newer than the system that I had. So, I decided to switch. The sales rep was knowledgeable and he pointed me in the right direction. We decided to choose the system that works well for me. Right now, everything is well.

Everybody has a different system so I researched between people that already have a service and ADT came out to be the best one. I remembered my friend had said he liked his system so I called and asked what system he had. He told me it was ADT and that's why I put them on the list. I called ADT late at night and then the next morning, instantly, somebody called me. That's when we talked about everything and the sales representative was good. She was very smart. She gave me insight on everything and told me that it would be explained better when the technician came out. She also told me some things I didn't know about the company. So that made it even better.

So far, I've been very happy with our ADT system. It is easy to use. I like the app as well and we use that a lot. When I drove out of my driveway and forgot to set my system, I was able to set it through the app. I've called ADT a couple of times with questions and their reps have been very helpful.

The rep was great during the purchase and it was easy. Then, the installer did the installation on the same day. What I like about the system is security. It secures my home. And when I set the alarm, I do it from my phone. It’s a great system and it works fine.

I have ADT for intimidation and eye witness. I like the fact that there is security to a degree.

I heard about ADT from my mother who has had their service since I was growing up. I went with them as well and the salesperson I worked with knew what he was talking about. The installer who came thereafter did what he was supposed to do. So far, the system I got has been good. It has done its job.

My parents had ADT so I’m pretty familiar with them. Getting my first home, first thing is safety and ADT was the first company that popped in my head. The installation guy was really cool and down to earth. It was definitely all about giving me the best protection. He wasn’t necessarily selling me the product or the most expensive package. He was more so letting me know what I needed. He tailored everything for me and it made me feel important. I plan on potentially getting some outdoor cameras.

We had had some work done out of our home. A couple of the guys that came were kind of sketchy so we decided to install a system. I received a promotion thing that ADT was doing in the mail and we had called on it. The installation gentleman that came out was very helpful. He took care of everything and explained it. Right now, I am not paying for services. This was something that my ex-husband had gotten and it was another bill that was in my name that I got stuck with.

The rep of ADT was good. She repeated herself a lot. It wasn't bad. For me, knowing pretty much what I was getting into, was overkill. I didn't need all the rundown through stuff 'cause I already knew everything she was telling me. I’ve known about ADT since I was younger. But she was fine. I could tell she was reading from something though. Her knowledge was mostly about the process, more than anything. The installation team did a great job. They were very professional. I've had some issues with things being disconnecting. One of the things that I would like to be better would be the access to manage my devices. In the app, it doesn't work. I click on the “manage devices” button, and it just closes immediately. I can't use that function of the app. But I'm very satisfied with the system that we got.

I had Sprint before and it was too expensive and they weren't giving me any service. I switched to ADT and it's going along so far except for one thing. I didn't get any agreement. I called to send the first page of the agreement to get the Visa card but I didn't get agreement. Everything was on a tablet. But the installation went all right. It didn't take long. The installer had his mask on. He left me all the paperwork. I don't have to go through these changes to get it. You only have 30 days from the day you get it to turn it in. The package is all right but when I first applied for it, they didn't tell me I had to pay first month and last month. I wasn't informed of that until he got there. I know I had to pay the $100 for the system but two days later, they took it out of my checking account. I thought I had an agreement that they're just gonna bill me. But I took care of that.

I've very dissatisfied with ADT. I went with them after they falsely advertised that they had a deal for $27.99 a month. But then, when they came out, they told me that they couldn't give me that. Instead, they had to give me something else. Their techs were at my place for six hours installing the system. The day after they left, one of the things they installed fell off the door. So, I had no service. Plus, they were supposed to give me one of the remote setters but they never did. They were also supposed to give me a yard sign and they never gave that as well. I had a security system before and it was a whole lot better than what I got with ADT.

I liked ADT's reputation. They came out, did what they said they would do and it worked well. The installation took two and a half hours. All together, we had to go through a lot of stuff. But everything went well, as I expected.

When I moved in, it seemed like people who lived there before had ADT system in there. So, I decided to get it installed. It’s a very good service. Talking with the sales person, I had all the information that I needed at that time to make a decision and whatever I wanted to secure the house. The installation was beautiful. The young man knew everything about the system such as what to do and what to look for. He tested everything and talked me through. He did a great job.

The young man who installed my ADT system was very helpful in making me aware of the different products and stuff that ADT has. I like having the remote and being able to arm and disarm from my cellphone.

On the signup and purchase of our ADT system, we dealt with a good rep. He did come to our home to do the installation, too, and that went okay. But we still don't understand the master panel because sometimes, it says, “Fire trouble.” Sometimes, it says something else, and we don't know how to fix it. Everything is okay other than that.

I went with ADT for the offer they were giving and the price. The sales rep was awesome and very thorough. He was very good at describing all the functions. The system works and I'm very happy with the features included in my service.

I didn't know that ADT ups the price on customers if they don't call in their discount once a year. Now that I do that, they let the cost of my system stay the same. Currently, I have a problem getting my money in to them. One lady rep told me I could send it through one of my debit cards. Another rep told me I could mail the payment in. Despite this issue, I'm pleased with ADT.

ADT has been around for a longer time as opposed to some other companies. The sale seemed to go okay. I kind of assumed that the most I would be spending based on the package that I was getting was gonna be like I would get a maximum of $850 worth of equipment, and then they would look and see if I needed anything additional. The person online did a decent job, for the most part, explaining things. But then when the installation occurred and the gentleman came out, it was kind of a different ballgame.

The sales part was not good. I spent a lot of time on the call, initially, with two different people. The first one was from when I called the 800 number and they pitched me a bunch of stuff. Then they talked to their manager and the manager came in with a special deal just for me. It’s frustrating that I spent so much time on the phone with them and then when the installer came out here, he had no idea what that conversation was. So it didn’t matter because there was no communication between the technician and the salesperson. It was all out the window. I was moving so I had a lot of other stuff going on and I couldn’t find the piece of paper I had taken the notes with during my initial sales call. So it wasn’t what I expected at all. But I’m sure that happens all the time because it seems like it was pretty routine from the way the guy was talking about it.

I heard about ADT through my Realtor when I was getting a house. AT&T suggested them too when I was getting my internet hooked up. Everything is wonderful with the ADT system. Everyone was very professional, too.

We were very happy with ADT's service. Any installer who came to our home has been very clean and respectful. During the pandemic, they have taken the precautions necessary. However, compared to some of the other companies in terms of product, they could be a little bit more updated in terms of their panels, options, and the camera. When we wanted to do the upgrade, it took us about four calls to get our order done and to have somebody come in and install. We had three different quotes done and by three different people and every time we had to start over again. There was a lack of communication but you also have to take into consideration the pandemic and everybody working at home. Everything else was perfect.

ADT's installers called me and came to my house to install their system. But then, they didn't say how much they would charge for the installation fee in the beginning. After I got my internet, I told them they could then install the camera. Then, they said the installation fee was 300. I replied saying that was a little too much for me. But then, they didn't tell me that in the beginning. Also, they told my wife they would give us $100 but she didn't receive it.

I used to have ADT back prior to this house and the package back then was good so when I switched back to ADT, I got a starter. But once I was with the company, the service was not up to what you’re supposed to have. Other than that, the sales rep was more than what I was expecting. I was expecting a nice person, but he was more than that. He was all kind, he explained to me details and he helped out in so many ways. The installer did a great job as well.

When we first went to ADT, I didn't have a problem because I've seen their advertisement for the whole price. But I wouldn't go to them again. For one thing, every time I turn around, I had to call them. Right now, I don't need to deal with their crap. They kept saying my bill would be 53. I said that I signed the papers and it was 27.99. I wanted to hear their boss. I ended up paying it and I thought somebody would call me back. Then they said 27. They also took 100 and some dollars out of my checking account in which they weren't supposed to. I talked with Debbie, the supervisor, and she got it straightened out. She said she'll credit my account.

Customer Service was pretty good at Protect Your Home. We went with them and the installation of our system went great. One day, I set the system off and I got a $50 fee from the city of Lewisville. Now, I don't want to set the system anymore 'cause I'm scared. Still, the system works.

ADT is a well-known company. I got it because of a mailer I got in a value pack. Their rep over the phone was good and very professional. Then the installer did a great job. I wish the camera records longer and that it alerts me a lot sooner than it does when there's somebody at my door. Other than that, the experience has been good, so far.

I used to have Brinks and heard about ADT. They were offering some program packaging. They’re annoying because they constantly call me. I owe them money and I understand, but it goes through automated and it calls me all the time. The system is okay, but I’m not happy right now because I have a couple of windows that have to be repaired.

ADT was the first provider I saw and it had a pretty high rating, so I went with it. The very first person I talked to in customer service when they were setting up the thing told me everything I needed to know. I said I just wanted the basics and she said they have a promotion where there's a free setup and installation if you just get the very basic. I also wanted it for the home insurance discount and she answered, “Okay. Well, if that’s all you’ll get, it won’t cost you anything out-of-pocket, just the whatever, setup, or installation, or whatever service call, whatever fee it was.” It was 89 bucks or something like that. I had no issue with that. But then when we get to the service part, that’s where it went downhill really quickly.

The installation was fine. However, we're not kinda happy about the service. They said one price in the advertising and they would give some stuff. After when the technician came, they said that if I wanted the stuff, it would be more money. It was completely different. They said something that never mentioned before, so we ended paying more. Then it was the next day before we move so we took everything too fast. But I'm gonna wait because I think it was too soon.

ADT's sales rep was great. And then, the tech was able to install the system the same day. Everything went great. The system gives us protection and peace of mind.

The salesperson transferred me to a manager to give me some additional credits which was nice. The person who installed the system was a family friend that we haven’t seen in a long time. We probably spent more of his time than he was expecting. Ultimately, it all worked out pretty easily. It took a little bit longer than expected, but it still wasn’t bad. The system is good. My only complaint is the price. I got something in the mail two days after I installed that was a much better deal than what I’m paying. I have it on my to-do list to call in and figure out why I’m paying so much more than what was being advertised to me.

When I moved in, there was equipment from AT&T, and when I called, it automatically sent me to ADT. They took over the AT&T accounts and when a tech came, he said they couldn’t use any of the equipment that was already here. It was all wasted and I had to buy all new stuff. I feel like somehow they could use the cameras here and it’s frustrating. It’d be nice to use some mounted cameras that are already hardwired all through. Still, my salesman and the installer were great. Installation took a couple hours. The guy put in all the sensors (including the one for glass), the camera, the two-door key code thing and then two panels because I have one from my room. He went through everything with me as well.

My mom is with the company. After going through everything I just went through and with the money that I spent, I wish I wouldn’t have gone with ADT because I feel like customer service is everything, and I don’t feel like I made the best choice for myself. The sales representative explained everything. It was just more of the installation where I had problems with and people were not showing up for the appointment. They kept on rescheduling it out and they canceled on me three times. The whole package deal could have been improved. I felt like it was a laugh from the beginning because I moved into my home when I received through the mail saying I could get $800 package deal, and when ADT came out, it came up to $1,900. It was like a fraudulent advertisement.

At my previous residence, we had ADT. So, I went with Protect Your Home for our current house and their agents did an outstanding job. Their installers came, did what they were supposed to do, and talked to me about the best windows to place the system at. I had a wonderful experience with them.

I’ve had ADT for years. I’ve had a couple issues and they have taken care of them. The sensor was not working properly and they came out and replaced the battery. Just the other day, we added the camera to the system and the gentleman came out and did a nice job getting the camera installed and set up for us. The only thing I wish is they have a newer model of the control panel and the newer camera works off of Wi-Fi instead of off of RF signals, and I’d like to get that free. But other than that, everything seems to be fine. All of the sensors are wireless so they don’t have to run wires or do anything. The actual system itself is pretty easy to arm and disarm.

I got the system of ADT because we’ve had a lot of attempts of break-ins in my neighbors’ houses. What was going on was that whenever they have the police come, they don’t wanna file a report. They won’t do it. So, I figured if I get the ADT system, then that’s gonna send an alert to the police station. They're gonna have to come out and they're gonna have to take a report. Everybody’s been great at ADT. The installation was nice. The gentleman was very nice, polite and very pleasant to talk to. He explained everything as he went through doing everything step-by-step. It was a really great experience.

Hopefully, my dogs will be safe. The reason I wanted the system and this all started was for the fire. The call goes on right to the police station and having the animals, I want them saved. That’s my number one priority. It’s always been something nagging me in the back of my mind. I tell all the neighbors to break the windows and that I don’t care what they would have to do but to get the animals out. That’s all I care about. As long as the dogs are out, I don’t care about the house. Everything else is replaceable. I initially filled out the questionnaire thing and I called the company then I set up the appointment. They came here and talked with the installer guy. But I asked them to hold on and I got the answers to my questions before we did anything.

I wanted a live stream on my phone with cameras or something I could access. When I'm not home, I make sure everything's safe. I called and I instantly explained to the first person why I was calling. I have a creepy neighbor and he’s been talked to about stalking. I need more security. The guy said that they had an $850 promotion going on. I tried to get it done as quickly as possible. The day they had available wasn't working so he put me on the phone with a manager, and the manager was great. I told him my situation that I was mostly interested in cameras and he said that he'd put a credit on my account for equipment for $1100. However, when the tech came out on a Saturday, he went over the $850 promotion, which I figured may not include cameras. He also said that the credit doesn't even include any camera kind of purchase.

ADT has name recognition. I called them and they came and surveyed what I needed. I told them what I wanted and what I didn't want. I'm satisfied with their equipment.

I was searching for the best deal, and I figured ADT was the best. The gentleman that came was sweet. He was nice and friendly. He explained everything to me and he cleaned up his mess as well. He kept his distance and he wore a mask. I love Protect Your Home. It’s great. It makes me feel a lot safer. So, I’m happy now that they’re sleeping in their own room.

We have ADT at our other home and we got their service again. Their tech, Shawn, was wonderful.

I've seen ADT on the internet plus my neighbor has it. The sales and customer service handled my questions well. Then the guy who installed it was nice and he did a good job.

Previously, I went with a smaller security company and they upped and canceled everybody with them in January but didn't let us know anything. We went with a long-term company in ADT and the gentleman who installed our system was professional. He walked me through their system. However, I still haven't gotten my doorbell to work. Before ADT installed their system, my doorbell was working. The tech has been out a couple of times and he said we needed a transformer. If I had known that I needed that, I wouldn't have had things installed. Still, everything is working well with the system and I'm satisfied with ADT's customer service.

The installation all went good. The system does everything I need. The mobile app is awesome.

The ADT rep I spoke with on the phone was pleasant, easy to deal with, and she gave us all the information we needed. My daughter has one. And I’m used to being a contractor, and so I’m used to seeing ADT throughout. When the guy came, he explained it to us too, what was that quote again. The only thing we didn't get was a sign for our yard. He forgot to leave one but he left us the stickers. He went through the system and showed us how it all worked. He explained to us what we needed to know, what we could use, what we couldn't. We have a big dog, so he recommended no motion detectors.

The representatives were very informative and helpful. We had two different people for the installation. The manager came out the first time and I wasn’t in a position. My husband ended up being called into work, so we weren’t able to make the call with him there like they normally do. So, a different technician came out once we were able to make the decision a little bit later that day. My husband ended up being in the house during that. The technician did a fairly basic, like how to work the system. But because I wasn’t there and my husband wasn’t able to communicate, I called the manager in the area and asked if he could come out. We had an issue with one of the sensors. It was a little far from our modem. He came out and explained the whole system. He answered any questions we had so it was very well done. Then we want a sensor on our shop door. They're working on creating a solution for that.

ADT sent someone to my house to talk to me. They showed me all of my options and installed everything. Since then, the best part has been when their team guesses that my alarm has gone off because of something I've done. They don't automatically call the police. For instance, when I put air conditioners in, I had to move one of their sensors. I set the alarm, went to bed and was fast asleep. I did not even hear it go off nor did I have my phone with me. They tried to call but they never sent the police for that. Plus, ADT's price has been reasonable at 52-something a month. They raised it one time and I called them. Then, the reps moved my price back down to where it was at on my original plan which was the same amount I've been paying for three years. I feel really secure in having ADT.

When I signed up with ADT, their tech Steven came in and put stuff together quickly over four to five hours. I have 14 windows in my house and I knew ADT was switching their product. I got their carbon monoxide detectors, fire alarms and keypad doors. Steven had me download their app while he was here and walked me through everything. We looked at my bill so I was able to set up auto-debit for the payment. We also looked at all the features through the app. Doing all that was fairly easy and Steven was super helpful. So far, I like all the features. I like that there are multiple places to activate my alarm. I have a keypad on one side of my house and I have the brain of the system on the other side. Plus, I also have my phone.

I didn’t like the customer service. I was fooled into being with ADT for three years. I paid the three years because I didn’t wanna get sued for that bullcrap that they did to me. When I got the coupon in the mail for this service for 27.99 and I got my first bill which was 100 and something dollars, I wound up paying almost $60 a month for three years. They told me I didn’t do that. Even the technician that came to my house told me that it was what I would be getting and that I would be paying 27.99 a month. I still didn’t get my $100 gift card. They are deceptive.

My home has been in this neighborhood for close to 100 years. I was literally born in this home. I'll be 66 this year. We could be with our doors open. And just within the past, maybe a bit before I put the system on, like, two weeks prior to that, we saw a lot of activity going on from 12:15 to about 2:30 in the morning. And of course, we would go out. The next door neighbors would go out. The front door neighbors would go out, just to let them know that we're watching them. But the thing is that I told my husband, "We go outside, we don't know they're gonna have a gun, they're gonna shoot us."

I chose ADT because of name recognition and when I reached out to get the service, they came out the next day. The technician was a nice guy but he was not knowledgeable. He couldn't answer questions. The system is good but I wish it was more compatible with other things like smart home technology. There are only a few doorbell ringers it’s compatible with.

I chose ADT based on their reputation in the marketplace and although there is definitely a handful of things that I wish the system did, at least it does what it's supposed to do. I also got a good education while the salesperson was here. Austin was the one who came to our house and he was great. I had a good experience over the phone as well. But they were a bit limited in what they could tell me and questions they could answer. I understand part of that is by design. Until someone gets to my house, they can't really know exactly what I'm gonna need. I've had a great experience but I have to imagine there's a way to get more information over the phone before the salesperson comes out to the house. That could have been helpful. I would have been more prepared.

I used ADT years ago and I just called them back. I love the service and it is good. For one thing, they respond when my alarms goes off, which is not always the case with others. They also call immediately. The cost was pretty fair. I feel great with ADT, overall.

The installation went great. The gentleman by the name of Omar was a really good guy. The sales representatives I talked to when I first called told me that I would be able to get cameras and with everything that I wanted for the whole house for 850 bucks. When the tech came in, he said that was gonna be about three grand. I said that that was not what I was told. All I have is the control box itself and seven window breaks for if the window opens. I was lied to and didn’t get what I was told that I was going to get for 850 bucks. They need to do what they say they’re going to do, instead of lying about it. I needed a doorbell and cameras placed around the house. Also, not all the windows are secured with the ADT system. Other than that, the ADT stuff that I got works.

I called them about something they had and they were helpful. It’s a little pricey, but I like the service. The installer did an awesome job. He explained to me everything. I’m happy. I’m safe.

Previously, we had ADT and our house was already configured to their security system. I went with Spectrum but when they declined to provide service, we went back to ADT. I wasn't comfortable with some of the things that the sales rep whom I worked with was trying to get us to buy. He kept saying that we needed to replace certain things. That didn't make sense so I wasn't too pleased. Plus, when they installed our system, we could not hear the chime throughout the house when someone opened doors or windows. Someone had to try to come back and fix that. While the system is better than it was, it's still not programmed properly.

The ADT sales rep was excellent. He explained everything and was very helpful. The installation was great. The installer was very awesome and I will recommend him to anybody. It's just me and Kelvin here. The neighborhood that we stay in is not all that bad, but it's not all that great either. We sleep better at night knowing that if somebody tries to come in that the alarm would go off and send help in case we can't make it to our phone in time. I was told my cousins about ADT and they're gonna sign up.

The previous owner of the home that I own now had ADT and a few of my family members have ADT and suggested it. So I looked into it and ended up getting their system. When I was working with the guy who came to install it, he was able to work with me on what I wanted and it didn't seem to be a big issue in any way. He was really making sure that the things I wanted and what he thought as far as protection-wise is what would work best for the situation for the house. He did what he needed to do and I was able to focus on my work.

Somebody sent me an email. It sounded like a good deal, so I called ADT. They set up an appointment and the sales rep was very nice, very patient and very helpful in explaining how to use stuff. I was happy with him. The system is doing everything that I needed it to do. I use the app more than I do the remote. It's just easier.

I had ADT and I was going to get rid of it, but the sales rep talked me into it over the phone. He was very knowledgeable, knew what he was talking about and told me exactly what I was going to be getting. A very nice guy did the installation. He went around and checked everything. He also gave me few extra batteries just in case -- the batteries are expensive to buy. I like the system and it does a nice job. I like the doorbell cameras. I like to be able to see who is out there and scare the heck out of somebody when I can get to talk to them. I also use the smartphone app. Overall, ADT is working out fine. I wish it was a little bit cheaper though. When you get retired and you don't have the money, you have to save anything.

ADT was inaccurate. It didn't say that it was the wireless service. That was what the technician was telling me that the price was based on a landline which wasn't the wireless service. But ADT has the quickest response time and I talked with the technician over the phone. Ackerman has one facility in Georgia and ADT has eight facilities in Georgia. There's no comparison with the customer service between these two companies. You can't even get a hold of Ackerman's customer service representative. It's pretty much impossible.

My sister had ADT. I have it too and it's probably been two years. The installation was good and there were no issues. I like the security. I like the fact that if anything happens, I get a phone call telling me something. It’s showing up something and it could tell me exactly where. I really like the phone app too. It's pretty easy to use. The system is fine but it's not activated. I have renovations being done and I had water damage. Until that is finished, they’re not gonna reach out back to ADT and have them come back in.

With every little thing that happens, ADT contacts me right away and the police is here right away. Their reps work great with me. Right now, I’m not working and I talked to them about how I can stay with ADT. My contract was over this month and they gave me a good price. When the guy put in the system, he gave me a controller. I love it. I go to work early and my door in the house is on the side, not in the front. If anything happens, I know I can press the button. My son got ADT for his business and his house. He always kept it and me, “Don’t jump to another company because you know what you have.”

I had ADT at my previous location. This time, I got it again and the installation went okay although there were some programming and some delays in getting it set up. It’s just with compatibility or something in terms of the existing system in the home and the system that was being put in. It wasn’t from scratch kinda situation. It was just come in and dump all of ADT stuff in there. It was adapting it with other existing technology and elements.

Once I called Protect Your Home and let them know I was interested, they had some very knowledgeable people call me back and they answered all my questions. The functionality is fine and there were only a couple of things that I wasn't really pleased with. They came through the back wall to wire the camera in the back. It wasn't a very pretty job. However, we covered it up with some furniture and it was fine. I had an issue interacting with my device. I called the young man who did the installation and he talked me through it. I said, "Duh, I should have been able to figure that one out." We got it taken care of and haven't had a problem since.

I gave ADT a call and they sent their sales rep. He took a look at my house and most of their system was already there. So, he just put in new sensors in the doors and reactivated the alarm. The system is expensive but so far, it's working fine.

Our ADT system has been working pretty well. In the afternoon we take the dogs for a little ride around town. We have an RV and we used to take off for five days in the weekends. That’s one reason we wanted the ADT, so we could put the alarm on our house and be gone and not have to worry about it. If the alarm did go off, my neighbors would hear it and they had keys if it was a false alarm. We’ve got the wires connected to electricals to all the windows. If somebody opens one of the windows, the alarm goes off. If the back door gets opened, the alarm will go off. If somebody is walking up to the patio in the back, the alarm will go off ‘cause there’s an eye out in the front and there’s also one in the back.

ADT promised so many things that they did not complete. When I talk to their reps on the phone, they explain things and promise this and that. When they send my order in to the guy who is gonna install my service, things were totally different. The tech came and he installed little things in my doors. But then he didn't have the right equipment. When I talked to him, I got a feeling that he didn't know much. He only does whatever his training was and only follows instructions. He did his best but he didn't have experience. Now, my doors are still making noise improperly so I need to call him back.

I liked how ADT is a well known company and that they are widespread throughout the United States. Plus, their plan sounded like a good plan for money. Their plan got to be more expensive as their reps came over though. Still, the reps were both very professional. The experienced tech they sent was very helpful. I got lots of extra benefits such as being able to use their remote. ADT has provided excellent customer service thus far.

Below is the complaint I put in to ADT: There has been dishonesty and horrible customer service since the start of having your service. The initial technician misstated the capabilities of the cameras that were installed which were a big factor in me signing with you guys. He came on many occasions; a few times that weren’t registered with the company because he told me to text him personally if I had any issues which I learned after was against company policy.

I found ADT on the mail flyer that went out and when I spoke with their rep, she said they were part of ADT South, which was why there was a difference in pricing. She said they were giving $1,800 in free credits and that we got the USAA discount which was 10%. They gave us 10% off of the products but not 10% off of the monthly bill like ADT directly does. So, it’s only $5 a month. It’s still $180 the life of our contract. We were supposed to be spending $1,000 in putting the equipment in with regular ADT and it would’ve been the exact same price if we would’ve kept it with ADT direct. We had actually set up to go directly with them and they were supposed to come out last week. I wouldn’t recommend the person I spoke with again because a lot of stuff was very deceiving after I had time to think about it. Once our 36-month contract is done, I’m gonna call ADT directly and just work through them.

ADT protects the house and my wife loves it, and so I do. Their reps explained themselves and showed us what we needed to know all about the system. They gave us instructions and we were satisfied. When they installed the system, they cleaned up after themselves. The experience was very good and very polite.

I bought a house and was looking for a home security system. I always see the ADT commercial so I thought I would call ADT and the rep was great. I asked her about the price and what the plans were, and she answered everything. She was very knowledgeable and everything went very smoothly with her. The installation was smooth as well. He came right in and checked what was wrong with the house. Then he told me what my options were and he installed the camera. At first, the camera had a glare on it but I called him back and he came the next day. He fixed it right away and nothing else has been bad ever since then. Everything was great.

Protect Your Home's installers were very good. I'm satisfied with the system I got from them. Using the app they have for it has been convenient.

I'm having some issues with my ADT system. The motion detector alert is not activating on my phone from the cameras. I need to get between to get some stuff resolved. Other than that, it's okay. My biggest complaint is not with them but with myself. I made a decision without doing further research for myself. Now, I'm in a 36-month contract. I was quoted one price and I had been paying another monthly price. But I don't want them to come and see me. Their best solution is to come and see me after 36 months and take the stuff out.

We have kids going through the neighborhood grabbing door handles on vehicles and I've gotten them on video. Plus, I'm gone overnight sometimes. I talked to an ADT rep and it went good. But I was told a certain price and when the technician came out, it was completely a different price. They told me that the only thing I had to pay is the installation which was $99 and that I had to get $100 for equipment. Everything that I talked with the salespeople about, to when I talked to the technician, was coming out to $1,000.

ADT came to the house and their sales rep was great. The installation guy was really efficient. I was very pleased with the customer service that the installer had. I like the cameras in my system and the app is convenient. Everything is good.

The guy from Protect Your Home was awesome and the interaction was so great I wanted them to do the other alarm out at my parents’ place at the same time. There were all kinds of issues because my mom and dad currently have an alarm system. So, Protect Your Home couldn't do it because I already had a deal with ADT, but I couldn't get ADT to come out and do it. They're scheduling every day and they never show, and it took two weeks. I finally got ADT and the unfortunate part was every day, someone was breaking into my parents’ house. They initially broke into my house and they got my wife’s keys. It’s somebody that we know. Since we got Protect Your Home, they quit breaking into our house but last week, someone started trying to get into my email. There should’ve been some photos because we have cameras but they’ve deleted them, so I don’t know what we’re gonna do.

I started the legwork and told Protect Your Home that it would be my wife that was gonna be making the determining factor. The technician came out, looked at everything, and got ready to do the paperwork. We explained that my wife would be signing everything and the next day, they were calling me instead of her. I explained all of this to them. It's been the biggest fiasco since we started out with them. We were told one thing then when we got ready to do it, they couldn't do that. She had to call them. They finally got that straightened out but the bill comes in my name, which it shouldn't have. We were about fed up already. They still haven't got it right. They had done none of what they said they were gonna do. But the rep was great. He was very professional, courteous, and had a very pleasant personality. The installation was also flawless.

I had a good experience with the sales rep of ADT. My experience with the contractors was pleasant as well. So far, so good. We had a little situation with the doorbell camera though. They came right out when I was available and fixed that with no problem. It's been good since then. They're professional, attentive and have great service.

I've had ADT for a couple of years. At one point, I didn't have any service at all, couldn't get it to record, so I called them. This was the time that I had changed my internet provider. They told me there was nothing they could do, so I went for a few months without any real service. They said if I wanted them to come out here and fix it, it'd cost me $100. I was like, "Nah, that's not even worth it."

We were getting security from another company but there was a problem with the system and they could not fix it, so we decided it was time to go for someone else. We went with ADT and they had a really good offer at the time we signed up. The system was free and we just paid for the monitoring or something like that. The guy that came and installed the system was really nice. They gave a code for my husband and wrote it down on a piece of paper. They didn’t even ask him what he wanted. They set it up and I asked them if I could pick my own code and he told me that my name was not on the contract so I don’t get a code. And I do not have a remote so I was not thrilled with it. The system and the features are good but I wasn’t happy with the way I was treated.

The technicians came out and told us all about their services. I’ve been with ADT before and I got sort of conned into trying another service. It did not work out and I came back to ADT. I’m very happy with their services. They took the time to explain what they were doing. They put in equipment by the windows and the doors to keep the unwanted people out. The experience was excellent. They were here for about three hours. They took their time to do everything absolutely correctly, which my son and I both appreciated. Everything seems to be working fine.

I got a thing in the mail from Protect Your Home for my father and I pursued that for myself. I found it to be okay but the customer service experience was awful. The girl hollered at me on the phone. She was talking over me and wasn't trying to hear what I had to say. She wouldn’t let me vent. The offer did say a free camera. However, when they came out, it wasn't a free camera after all and I had to pay $299. They gave me a credit for that but I ended up having to pay $84 for the camera. Overall, the cost is very okay. It’s 53.99 a month so you can't beat that. I have Vivint and my neighbor told me her car has been broken in five times so, I feel good about the decision I made.

I liked some things that ADT offered. I didn't like the first rep that I talked to though. He was explaining everything to me and maybe I asked a question that he didn't understand what I was saying, so he said, "Well, you don't expect for us to pay for that, do you?" I said, "No. But I don't even know why you said that to me," so I hung up. I didn't want it. I went down the line, and for some reason, I was thinking I was calling another company and it rung back to ADT. The rep said, "Oh, thanks for calling back." I said, "Calling back? I didn't call back. Some reason, I just pushed a button and it got you."

ADT's tech was amazing. He did a great job explaining everything and getting everything set up. So far, I love everything about my system. I use the app and it's really easy. I can do anything through my phone.

ADT sounded like they had good local people. It's just that I haven't been happy with some of the services. We're still having a problem with one of our alarms. They came out a couple of times to look at it and they never really fixed the problem. I haven't had the chance to follow up with them on it. It was just kind of a problem. Then, it's gonna cost us for them to come out and fix something that they didn't do correctly in the first place and it's still not right. That kinda makes me mad when people do that. But the overall performance of the system has been pretty good.

The ADT system is good. The person that got me set up was through Protect Your Home, and they were fine. But the person that came and did the work was horrible. I know that they're supposed to offer the highest-priced equipment first, which is understandable because that’s sales, but I kept telling him that was not what I was looking for. He kept having to call his supervisor for every little thing.

Getting the service was something I had been thinking about and I happen to be at home, so I finally called and did it. The gentleman who was here was incredible. He was phenomenal in walking me through everything. Everything that I have is perfect. It is what I wanted. However, the mailers that go out were a little bit misleading. To get your house covered, it was a lot more than the mailer had led me to believe it would be. Nevertheless, the overall functionality and performance of Protect Your Home is good. Overall, it has been a good experience.

My ADT system's still not working correctly. The installation was all right. It was pretty quick and the guy who did it did a pretty good job. He went over everything with me, too. I'm not very happy though that when my alarm would set off, I won't get a call from anybody. My house is not safer than it was when I had SimpliSafe. I just got ADT within the last month. I called them and they said they were gonna call me back, and they never called me back. The customer service isn't good enough to be able to follow up with me. It's unacceptable. I'm not satisfied with it. My home is not secure and I'm paying $59 a month, and I paid $700 out of pocket. It's a lot of money.

We have ADT at two locations, our business and our home. When we had to have something replaced that was not working at the one in our business, ADT's rep came out and our experience wasn’t good at first. It was a new system and I was telling him to pay for everything because we have metal framing around our doors and our wait area is black. And he was bringing ladders and he kept hitting them. He cut them all up but nobody ever did anything about it. He was a very not nice person and we were not happy with him.

Everything with ADT has been good. My doorbell camera doesn’t work though. I let ADT know, and they gave me a different number to call but I haven’t called them yet. Other than that, I use the mobile app and it’s pretty good. And during the purchase, ADT's rep was fine. The installer set up the panel on everything, and then two days later, he came back and put all the contacts and put the lock in the door and the camera on the front.

We had just moved in the neighborhood and most of the people out here have ADT's signs. That's why we went with them. We rarely put the system on, but I'm satisfied.

My friend who lives in the same complex used a similar system and said she liked it. So, I looked for different options because she had Ring and I’ve seen a lot of stuff about Ring getting hacked and whatnot. I didn’t want to do that. When we lived back in Maine, I know my family and our neighbors used ADT. So, based on the research I did, it was the best option. The salesperson was really nice. He got me the best deal that he could, was really helpful installing it, made sure I understood how to use it, what was going on, and what it was doing. The system is very user-friendly and has a nice GUI interface.

I was unhappy when I called and talked to the representative because he was telling me things that the technician said as untrue and that they have to charge me. So I talked to the technician about that and he said there was nothing he could do about it and the representative had misspoke. I was a little perturbed on that. But the technician was great. Great customer service from the technician’s standpoint. He explained everything that even I could understand. I had the system for the last 15 years in California before moving to Washington State. It was easy to operate and there was quick response if anything happened. Functionality was nice so I did it again when I moved. There was no reason to go anywhere else because I was familiar with the system and the service.

I owned a home. I had ADT come out, but we decided not to get it. We have a new home and someone had come and vandalized my flower garden that I spent three weeks on. I was like, I'm getting one. So, I called ADT and just bit the bullet. I had them come out and quote me and got it. The sales rep was good, very professional and very helpful. When the contractor came out to do the install, it went great. He was very knowledgeable as well and generally comforting, ‘cause I knew what they were talking about. It was a great experience.

During the initial sales call that I took, the rep told me about the package that I was going to get. He even went to his manager to make sure that I was gonna get three door sensors, a camera, the doorbell camera, and the motion thing that's on the outside. But he wanted to swap out the motion thing for a glass break detector based on weight and height. So all the equipment was set up so it would be free. Then he said that after the installation was done, I would get the option of what type of plan I wanted and for the system I was gonna get, he said it would be 30-something a month.

I saw an ad and I liked the special that ADT had. The salesperson that sold the system was great, very helpful and down to earth. I enjoyed talking to him. The installer was really good too. We ended up knowing a few people so that was really nice. I wish the cameras were cheaper so I could have gotten another camera. But so far, I'm happy with it. The one camera that I have is pretty good. I check it often.

ADT is well known and they got their services. The appointment was made the week before. The tech came out and he was only there for an hour and a half. He was clever with explaining everything and making sure I understood everything with the alarm parts. He was very knowledgeable. I like the system. It's better and more secured. I use the app more than the keypad.

My ADT system looks good. It works.

I knew about Protect Your Home through a mail in the office and I felt I was lied to, conned and pressured into taking the system. There were things that weren’t on the ad and every single thing that they promoted on the ad turned out to be something different. The installer was already in my home and he had already drilled holes in my wall, and then told me what it was gonna be. He insisted that things were gonna be more expensive and he went from $700 to just asking me to give him $100 and we would get this done. It was ridiculous and very uncomfortable. At that point, this was during the corona epidemic and he came from New Orleans, and I just wanted him to get out of my house. I had a bunch of people that I was gonna suggest to that but after that experience, I will never refer that.

I know other people that have ADT and my parents have it. Everything is good except the speaker for our doorbell isn't working properly. They wanted me to do something to try to make it work even though I was told that if anything broke, especially the day after installation, that somebody would be out to fix it. They needed to fix it but I'm not home half the time so I don't know if I would be able to do that. We have had a good experience. It's just that just the doorbell did not work.

My experience with ADT was quick and easy. The system is good and I’d like to eventually add some more stuff to it in the future.

ADT Protect Your Home's installers knew their stuff. They showed me how to use my system. They cleaned up and answered any questions I had. The system is comfortable and easy to use.

The rep from Protect Your Home with whom I worked with was professional. The installer I had was great and he explained everything to me. So far, I like how with my system, I don't have to go up and down the stairs to change the temperature for my air conditioning. I do everything from my phone. Currently, I'm trying to get a hold of Protect Your Home so I can get my doorbell squared away.

The ADT sales rep was very knowledgeable and very helpful. It was pretty easy and concise and he answered all of my questions. It was a really brief, but informative phone call. The installation was a little bit rocky. When the tech got there, he laid out all the devices that came with the package. They were having a special of some sort. And then, he went the first time to tell me which ones he recommends that I do not use in my home and how he thinks that they're not really worth it. And I felt like I didn’t really have a choice. By the end, I was very confused and we weren’t seeing eye to eye on some things.

My parents had ADT for a long time. Then we bought the house so I needed to get an alarm system because I'm out on the road and my wife and the kids are at home all the time. I wound up calling and getting everything set up while I was at work. So far, we're happy with the system.

The representative was informative and helpful. He did quite well with the installation too. I'm away from home a lot, so I feel that everything has been more secure. I feel more comfortable leaving my home and not have to worry about somebody breaking in. There was a problem in the little monitor. It was alarming and that was in the first couple of days. The wire was not flushed with the wall. Somebody had to come and fix it.

I like that I have the app on my phone. It's very convenient. Everything is going well with Protect Your Home.

I purchased my security system online and the website was easy to use. A technician came to my house to set up the system and he was very nice. The system is very good. We just open the app and push the arm or disarm.

We decided what we wanted after they showed me the different options and when they did the install in our house, it ended up being a four-day process. The technician was going in the attic to do the cameras for the outside, and he stepped through the ceiling. I’ve gotten it fixed, and they told me that I would just need to send in pictures and the invoice, and they would get back with me. I don’t know who I need to send that to though.

I called and set up an appointment with Protect Your Home. The people who came out were very professional. They assessed everything and it went pretty smooth. The guy set everything up according to the existing package that was already in the house. He just switched out a couple of items. It was faster and easier than I thought it was gonna be. Then, he came back out and checked again and we finally kinda tweaked it. It looks like it’s doing very well right now. I feel pretty secure.

One of my friends happened to find Protect Your Home when I was looking for videos or cameras for outside. The sales rep was good and the installation went pretty fast. So far, everything has been good. I like the fact that I know when the front door is open and closed.