ADT Reviews

We have never regretted our decision to choose ADT as our home security provider. They were instrumental in protecting our home from a potential break-in within the last year. We couldn't be happier with the quick, consistent, caring reps who contact us any time something is happening and even in cases where nothing was happening but could have been. That's the kind of company we want to work with. Thank you again.

A ADT representative phoned me quickly after the alarm went off. He explained how to check the battery and how to reset the alarm system. He explained if the alarm sounded again with 24 hours we would need to replace the battery. His instructions were clear and easy to follow. As it turned out we did need to replace the battery. ADT has always given us good service and responded to our needs quickly.

ADT has provided me with a great experience the whole way through. They came to my house to show me what we could do and walk through the options with me. Then, the installation happened very quickly. The technician was so kind and efficient and was able to walk us through everything we needed to know. They provide great service for a great price.

ADT representative was great. Very helpful in assisting us in replacing our primary battery. They also tested the system for us and did a follow up. We would recommend ADT to friends and others interested in a security system for their home and/or business. We have been with ADT for more than 25 years.

ADT made it so easy to change a couple of our security devices in our home after the building of an addition onto the back of our house. I called one day, arrangements were made for a service person to come out that day, and changes were made promptly and easily. Thank you.

I called to cancel my ADT because I was having problems and could no longer afford it. The customer service rep was very courteous and because I had been a customer for several years the rate was reduced for the next six months. Now I can keep ADT and hopefully get back on my feet. Thanks, ADT.

My window washer disturbed one of my window devices which immediately caused my alarm to start beeping. While the window washer and I were scrambling around trying to realign the small unit, to no avail, I received a call from ADT with the option of talking to a live person. I chose that option and the rep was so patient and helpful. She stayed on the line with me for over a half hour while I tried everything, including changing batteries. Eventually, thanks to her, everything was reset and my alarm system was working again.

I am now living in my daughter's home. She had the system installed over 3 years ago! We didn't really use it then. My daughter passed away this year, and I wanted to feel safer here, so called ADT to activate the system. Mark (sales rep) came out to help me! He was informative and wonderful. He was compassionate and it helped so much with this situation! I had to have your service guy come out a couple times to adjust things. He was great also, and I am sorry not to have his name handy, but he was just great to both me and getting everything perfect. I am now feeling a lot safer here with ADT! Many thanks for your lovely staff and for your reputation!

The installation of my new ADT cameras and alarm system was very pleasant. The installer was as nice and knowledgeable as anyone could be. I would highly recommend it to anyone. I have enjoyed the system and the price is very reasonable. Wish I would have had this earlier.

I really appreciate it ADT. They were very patient with me as I couldn't remember my code to turn off my alarm. Totally forgot! Getting old. Thanks for being there for me! The lady, who I forgot her name, also mailed me my code. Thanks for doing that for me. When my alarm went off they called my husband pretty quickly. Then they called me too. They are great service.

I'm truly bless to have ADT for my service. ADT is there in need of time. They're with you twenty four Seven and three hundred and sixty-five days in a year. ADT WILL KEEP YOU SMILING. I would tell everyone ADT GOT MY BACK.

We have had wonderful success with our ADT service and have experienced NO negative issues whatsoever. Our initial sales person was good and any customer service we've experienced so far has been great. The service is efficient for our needs and fairly inexpensive. We hope to continue with your service for many years. Thank you so much!

I've used ADT now for 2+ years and I can't be happier with the service. Each time I've had to call customer service, it's has been hassle free and extremely helpful. I feel safe and comfortable in my dwellings. I intend to move soon and will definitely continue using ADT.

We have used ADT for several years now. We have and are still very satisfied on how ADT supports our needs and is always on top of problems that we may have. I make a phone call about anything and it is corrected right away or they will lead me through how to correct whatever it might be.

The service representative was very thorough in helping me to change my plan. The only thing I didn’t like was having to wait on the line for a period of time before someone answered my call. It took me two days to get to the service representative line. I did a callback number but the call was never received on my end so I called again a second day to change my plan.

I like the use of the keypad and the cell/mobile options. Allowing me to be anywhere and still have some control over the actions at home. I can open my home to family even when I’m not home. I have grandkids that stay in the area and sometimes they need to come over when I’m not home yet and I can let them in without issue.

The installation person that came to my home to upgrade to Wireless from Hardwire was wonderful. He was on time and explained everything that he would be doing. After all the work was completed, he made sure to test everything. My system is working fine, and I appreciated him so much. I would recommend his services to anyone.

We have been with ADT for 11 years now. Not only do we feel completely safe, they have resolved any issue that has arisen over the years without any hesitation or dispute. Most recently, two payments went missing and Chris in customer service went above and beyond to help me and resolve our issue. We are extremely grateful and always very happy with our service.

I have been with the company for years. Excellent service. Never had a problem. Such a peace of mind to have this feeling of safety. If I have ever had to call them, they are always so helpful and really make the effort to answer all my questions.

The technician was professional, punctual and explained what and why he was doing what he was doing. He needed to address why my system was getting a low signal. He also helped reset my ring doorbell. Would recommend this security company to a friend or family.

ADT has been prompt, timely and professional with quick responses both for alarms and equipment issues. I can only give them the highest marks for quality service and employees. I highly recommend their service to any seeking quality workmanship and individuals.

We really have never had an incident at our home but we feel very secure with ADT as our provider. I would recommend ADT to anyone. When we have needed an additional door secured they were very prompt and very pleasant to have in our home.

Last week we armed our system as we were leaving and instead had the sirens blaring. A call came in from ADT in less than a minute, the system was checked, and all seemed well. I was impressed by the speed at which we were notified as well as the reassuring attitude of the caller.

I'm very satisfied with the entire alarm system. The installation was neatly done professionally and the technician was very thorough in explaining how the system was set up and if I wanted to I can add additional devices to the system.

ADT has been a good and fair company to work with. They are always there when I need them. They are just a phone call away. When we hit the panic button by accident they always call to check on us and when we hit the silent alarm they were quick to call and send out the police.

We have not had any issues that ADT hasn't been able to resolve and we know that whether we are at home or away that ADT is protecting our home. We are very pleased with ADT and have already recommended friends about your services.

I live in a small town & in what I feel is a nice neighborhood, but even so, being a single female, I wanted to feel even more secure. I have just a basic security system, but I cannot even begin to describe the sense of safety and security I feel now from having it. The monthly payment is worth every penny! Love having a security system.

Install of my ADT system was performed quickly. Installers were very knowledgeable and were able to instruct me on how to utilize the new system. Answered all my questions. They walked me through the process of accessing the ADT website and helped me set up my account. Great Job.

ADT did an excellent response to my recent accidental alarm alert. I have had this service since 1997. I have found the responders reliable and feel that my property and person are secure with this company. I have recommended this service to my daughter who has also signed up for this service.

ADT has been incredibly great to me. Response times less than 3 min for several officers arrival time, and 20 seconds or less phone contact after alarm is triggered. Also I've been unable to pay due to medical reasons and ADT has been very decent to me, helping me pay, and even gave me 6 months free service. ADT is a stand up company, and a very awesome service!

I accidentally set my alarm off. The representative was very courteous. Had to wait awhile in getting through. Wish there was a telephone number just to report accidentally setting off alarm. Usually keep set on no delay so always call to report so police are not called.

I was very pleased with the installer's attention to details and giving me a system that meets my needs. While the "add-ons" added to the cost of this system, they were necessary to this house's security. The other house's system was added in 2009 and has worked well through the years. Well pleased with ADT.

I feel that ADT provided me with an easy way to secure my home. They were able to update and reestablish service on a preexisting system very quickly. I feel that one thing that ADT could improve on is the options they have for service. Unless you live in the stone age you have to have their second tier package, and if you live remotely you can't use the perks of the top tier package. The packages for service felt forced as I didn't have much of an option as to what I chose. This can be discouraging as you do have to sign a 3 year contract with them.

I wrote an earlier review when I was unhappy with several issues. To their credit ADT resolved these issues and resolved my problem. I was impressed they were sensitive to my problems. Thank you ADT.

My first experience with ADT was in 1956 in the US Air Force. The base I was on stored nuclear and thermonuclear weapons next to a SAC base. All the storage and assembly buildings were protected by ADT Systems. That knowledge gave me confidence in the ability of ADT to protect me and my family.

ADT responded to an alarm at my residence in the middle of the night. The operator stayed on the line with me the entire time while I checked to make certain that everything was okay and that it was probably just a flying moth/or ? that set off the alarm.

I have called numerous times to complain about our ADT Pulse app crashing since the new update on Sept. 18th. I was told ADT is aware that iPhone 6s and above are having a problem with the app, but they have no ETA for a fix. I would think a company as large as ADT would make this an urgent issue and fix it asap, since the app is non-functional right now, and therefore not even a reason to have the Pulse system. We were in Australia when the update came out and were not able to access our home camera or system from there. NOT GOOD! The customer service reps I spoke with were excellent; they are not the problem. The IT department perhaps needs an overhaul, if so many people have the Pulse system but are unable to use it at all. I have been with ADT since the 90s, but will drop them if this is not fixed soonest. The app crashes immediately upon signing in (if you get that far), thus making it useless.

Amazing customer service, technician installed all equipment, explained features, and I'm purchasing another company item for my home security with installation completed by the same technician. One of the apps that I have allows me to view all recorded motions from my phone which is convenient. Satisfied with purchase.

ADT has been great for my home protection. Their service is excellent and I am very satisfied with everything. I know that my home and Family are protected by one of the best and oldest alarm companies around. I would highly recommend ADT to family and friends.

I have been very happy with the service and support received from ADT. Always pleasant and helpful people on the other end of the line. Added security with the Pulse technology is reassuring especially when traveling. Thank you, ADT team.

ADT has always been on top when my alarm goes off. They always follow up to make sure everything is ok. They ask if I need anything else. They are calm and professional. They call back to make sure the police have arrived or to let you know they are on their way.

My interaction with the staff when I have any type of problem has been efficient and far exceeds my expectation. An excellent staff monitors the site! My last alert and problem was solved within minutes; I was instructed to be able to do all of the work, to buy the replacement and install the part.

My basement back door alarm was not functioning like the other door alarms are. Determined by your tech that it needed a new battery. ADT tech I spoke with was very courteous, knowledgeable, and quickly determined the problem. New battery needed on the alarm for that door. Battery has arrived here at my address. It will be installed by a man who repairs things for me.

Michael did a fantastic job explaining how the alarm works and what we needed to know about the motion detector and the glass break detector. We really appreciated everything Michael did for us. We would recommend this alarm system to our neighbors, family and friends. This alarm system is very user friendly. Thank you.

Customer attention is tops. Video camera reliability needs work. I like the cameras and history created. BUT if power goes off, cameras don't always restart or connect. This means NO video surveillance or recording until I return or reach someone to repower. This means unplugging and plugging back in.

We are happy with our new security system. The cameras are easy to access and I love how we can do everything from our phone. My only complaint would be that we were under the impression that we would receive a key fob with this package. Overall I would recommend this system to all my friends. Thank you ADT.

I would have preferred a system that make noise when the door opens and shut and announce what has been opened and closed. We have not had any issues with the system. It's been 2 months. I would recommend ADT to others if they were looking for security.

I am very pleased with ADT’s service. I have been a member for 8+ years. Prompt courteous service! Immediate call from pleasant staff member to inquire if all is well upon alarm indication. Staff members answer questions in courteous manner regarding troubleshooting questions.

I was very happy with the technician that installed the system. The sales advocate did not communicate clearly what the package included in terms of the number of contacts. There was a problem with the verbal password ID. Somehow there was a miscommunication between the tech and the associate that inputted the password and it was misspelled. Have to wait for ADT to send the password by mail so I can use it.

When we had to have a battery replaced and some other issues resolved, the technicians found that the signal box needed to be replaced as well. The box we originally had was for AT&T. The technician discovered that the AT&T signal was too weak in our area and changed it to a Verizon box. Our daughter recently changed her phone, TV, and Internet from AT&T to Comcast and found out that her security system was not getting signals. ADT technicians came out and spent several hours and installed a signal box to get her system working properly. In both of these situations, the ADT technicians were knowledgeable and professional as all of our interactions with ADT have been. In both of these situations, the underlying problems were complicated and took time. We would definitely recommend ADT.

Service is quick, alerts are quiet and when I've had to call response is quick and easy. I have use ADT for the past 20 years never have had a problem with there service! I highly recommend ADT to all my friends and relatives. Service calls are also quick (Battery replacement)!

ADT service tech arrived on time. Stood at the door and showed his badge, instead of just saying he was from ADT. He was very professional and courteous. Did his job very well, was very informative and helpful. Not only did he help resolve the problem, he made it a friendly visit.

I have been a customer since 2010 when I purchased my home. The service is great. The only downside is that it is expensive for adding any equipment. I am very happy with the equipment but I would love to add a couple more cameras to the perimeter of my home.

We contacted ADT about a problem we had and we set up a time and date for a service call. However in the meantime, my husband was admitted to the hospital for 12 days and we were also visited by Hurricane Harvey. Ultimately, when we were at home to be able to schedule a call, ADT came within 48 hours of our contacting them. Very happy.

Each time we have accidentally set off the alarm, ADT has called soon thereafter. It is comforting to have that immediate feedback that ADT is monitoring our house. We have confidence in ADT that they are always there. We would always recommend them to family and friends.

The only thing that I don't like is the message service. ADT keeps sending messages about the new update. I delete the message and five minutes later it's back in the messages again. Seriously I can read. I don't need a message every five minutes. Well everything else is good. Great service.

Call for alert to house. Kind person we talked to. Was available and informative. Asked for our password. Was very helpful as to what to do and where the alarm was. This has happened before. I came home and checked and all was ok so I did not have to call back.

Never had a problem, in my previous home I had ADT and worked well. I especially like the easy little device to enter and it instead of punching in your code. Satisfied and would recommend ADT over other service. I did have another that came with the Condo but switched.

When we decided to add an alarm system there really wasn't any real decision to be made. We never even considered anyone else. We went with the leader in the industry and were not disappointed. They were very thorough and neat. We are very satisfied with ADT, and feel very secure. With all the goings on in the world today safety is big concern, and we sleep a lot better now.

The installation was quick. The customer service I have received from ADT has been good. If my alarm goes off ADT is extremely prompt at calling me. I am very pleased with the remote and the easy of sitting and disarming the system.

Everything went perfect. I would recommend to my neighbor. The app works great too. I am really enjoying the Ring doorbell camera. No complaints here. If I move again, first thing I will do, is call ADT. Great service and great products.

ADT never disappoints. They are always courteous and quick to respond. I would recommend their services to anyone looking for in home alarm system monitoring. Their staff is knowledgeable and can walk you through any situation on the phone. We've been very happy with their service.

Taylor was very helpful in correcting the error in our billing statement for the month of Oct 2017. She is generously kind and easy to talk to. My wife is very happy in the results of our questions. She is highly recommended for the job she is in now.

The monitor for heat was not working and one of the door alarms was not activating. Representatives walked us through it and we were able to fix door. Monitor needed a repair person to fix. An appointment has been set up for repairs. Very professional assistance.

I had 2 contacts with Customer Service reps on this issue. Both were very positive. Both reps gave me accurate info based on the error codes & I replaced the battery & got the system up & running last night.

I can no longer access the Pulse app on my phone. When I attempt to reset, it doesn't recognize my email - but I get plenty of ADT email at this address. Also, ADT never responds to surveys. Otherwise, I feel secure in my home with our security system.

We decided to have an alarm system for our home. We decided to go with ADT. The presentation to us was awesome. The installation was awesome. The system itself is awesome. We are suggesting ADT to our friends, neighbors and anyone else. The overall ADT experience is awesome.

We have always enjoyed ADT Home Security Systems! One month in all of these years we did try a cheaper system and got out of that REAL QUICKLY and went back to ADT. Have recommended it to others in our condo association and members of the Pt. Tampa Civic Association. (We call CAPT). Thank You ALL for your monitoring!!

We feel safe because of the protection ADT provides. The system is easy to use. We have recommended ADT to others. Several homes have ADT protection in our subdivision. The safety you provide means a lot to us. Thank you. We will continue your protection.

I have been using ADT for 20 years. The only issues I have with is they keep going up on the on monitoring and as loyal customer they should perhaps offer something more than just monitoring. Offer some upgrades on the device.

I had asked that my credit card be billed on the 5th of each month, but it is being billed at the end of the month. Just leave it as it is. Installation went very well, and Don was very informative and courteous. The system is working as I expected.

I found the inability to get an intelligent person on the phone most frustrating. Your service vendors were most uncooperative when I tried to change service from one residence to another in the same city. The entire experience was frustrating, not consumer friendly. A huge waste of time.

We've been customers of ADT since 1991. This is our 3rd home to be protected by this company. I can't tell you how comforting it is to know that our home is protected when we're not at home. Be it taking the dogs for a walk or a week's vacation, we're always comfortable knowing ADT has our backs!

I have been an ADT customer for several years. My system works wonderfully. I know because I have dropped items and set off the glass breakage alarm, opened doors and walked out without turning on the alarm, and more. In each of these several instances, depending on the time it took me to disarm the system, ADT has responded with either an automated phone call or when I didn't move fast enough, a live person phone call - very impressive. Additionally, even the signs in front of my house are a deterrent because the bad-guys know ADT works. There have been three break-ins in my neighborhood in the past couple of years, but none at my house. Finally, I really like the App. Once in a while I forget to ARM the system, but it is simple to do so with my phone. I am an ADT fan and by the way, I got nothing for this positive review; I am simply a satisfied customer!

I called to discuss my 8% rate increase with no explanation and after 15 mins on the phone with your representative I received a reduction in my plan. She was polite and said I was a long term customer and was happy to help.

I am still waiting for my $199.00 refund for my "free" installation. When I called the office they told me that they recorded me saying that I understood there was an installation fee. I agreed to pay it because I have a paper that requests a refund of my $199 installation fee. I am a senior and feel like I was scammed. BEWARE.

I was cooking dinner and went upstairs for what I thought was a few minutes. The next thing I knew my alarm was going off with the smoke detector. ADT was calling me before I could get down the stairs. They walked me through what I needed to do. They kept me calm by them being calm, but at the same time they urged me to act quickly. After everything was under control, ADT called me back to make sure everything was okay. I really appreciate how professional they were. If I would have felt just a little panic or lack of knowledge in their voice I would have lost control. I have never been in a situation like this. I am so grateful we chose ADT for our security.

Ever since we purchased your security system we have been very pleased and always feel protected when we are away. The agents are friendly and helpful. We appreciate the promptness of the alarm response whenever something triggers the alarm in our home.

I have been with ADT since 2007. I am happy with the service and the prices they charge. Never have had any problems. Thank you ADT management and service technicians are use the ADT Pulse on my smartphone network well.

I feel much safer now that I have ADT. It is a good company and I would recommend it. My neighbors had a break in and they purchased ADT. I will continue using ADT for peace of mind. I live in a rural community, and I have wonderful neighbors, however, knowing I have the security from ADT is wonderful in times as we now have.

The technology that they employ in my home is first rate; it's all digital, of good design and reliable. It's very convenient, and offers peace-of-mind, that I can monitor my home when I'm away via ADT's Pulse website. ADT responded quickly to a recent (self-caused) false-alarm at my home which shows that they are monitoring my system.

I have had very few problems with my alarm system over the last 10 years. Occasionally I need speak to someone and one phone call gets it done in just moments. Very very responsive to customers' needs. I am very pleased.

I have no problems with ADT. When I call for a reason they are always there to help me. My alarm works perfect, I am very happy with ADT. Yes I would definitely recommend ADT. The representatives are always courteous and very attentive to my needs. Thank you ADT.

I have had ADT for over 20 years, and I feel very safe with it. I would not change for anyone or anything. When I call they always help with my questions. I would highly recommend them to people I know that are looking for a good safe system.

Matt was my tech, he did a excellent job, quality work and did everything I ask him to do. Very satisfied with the job, and with ADT, hats off to Matt and his team for a job well done. We had a old system and needed a few equipment changes. Matt took care of all of that, made sure that everything was working, and explained how to operate everything. By the time he was done you couldn't even tell someone was working here.

We have had the ADT system since 2006. We have had a few false alarms but all but one was human error. A glass breaker failed early on, was replaced and no further problems. Our system is mainly wireless and the batteries last 10 years +. You cannot ask for more than that. Every time I have called customer service they have been courteous and answered my question the first time around. The CO detector has to be replaced about every 5 years, they do wear out. We have a service contract so response time is usually very fast.

The installer was great. I love the system. I never received the Visa gift card I was promised. Customer service says I did not respond to an email which I never received. The installer said it would be mailed to me within 3 months???

I couldn't be more satisfied with the entire experience. The sales rep/technicians were outstanding and I felt very comfortable with the system and how to use it. I called about a communication issue on 10-2-2017 and my wait time was minimal. The gentleman who assisted me was very courteous and scheduled a technician for 10-4-17. Thank you for great customer service which is virtually non-existent today.

The agent was very tentative, professional, concerned and did not hang up until he solved my problem. I wanted to cancel my contract because I have an issue I am trying to resolve and won't have it done until maybe the end of February or March 2018. Because I have been a good and long stand customer with 3 different accounts, he agreed to give me a credit for three months that would cover my account and then review it again after the three months end.

You never know what you have signed up for until you have a problem. ADT's installers and contracts are farmed out to 3rd parties. All ADT does is provide the well-known name and field alarm calls. Nothing but headaches with the 3rd party organization, Defenders. They forgot to obtain my alarm permit as promised. Three months later I had a false alarm (wind blew door open) and San Diego Police sent me an invoice for $400.00 for not having an alarm permit. Endless hours on the phone with Defenders trying to resolve. I AM NOW PAYING ADT EVERY MONTH FOR MY ALARM AND IT IS IN TEST MODE since I don't have an alarm permit. ADT's customer service response, "I know this is awful but you have to call DEFENDER. We don't own your contract." Hah! If I only knew then what I know now... Steer clear of this well known, shady operation. My .02 cents.

Needed a service call. The rep was more than accommodating due to time constraints on my end. Received a call the next am that the tech was ill and the new tech would be a bit late. I was given a time that worked for me. Chris was on time and was courteous, efficient and explained everything that was needed to solve my problem. Great customer service!

ADT, which was then Brinks, had good recommendations from a friend of mine. The sales rep was comprehensive, had a thorough view of my needs and understanding of what we were looking for and recommended the system features we got. We have ADT's wall arm and disarm and full protection for glass breaking and window as well as door opening and closing. The installation was flawless and so far I'm very satisfied with the features of my system. I like the ease of use and immediate responsiveness even if the alarm is false.

We are satisfied with ADT's service. If someone enters then the alarm goes on. My husband was there during the installation of our system and the installers were able to answer his questions. They got everything set up in a timely manner. They were friendly and knew what they were doing. It went smoothly.

I have been an ADT customer for roughly 12 years. Customer service and response to alarms is usually great, however we are having a reoccurring problem with "tamper alerts". We have performed every adjustment and battery repair suggested. We discovered this happens each time the temperature drops. The customer service reps are resisting our suggestion that new sensors are needed. We are ready to cancel our service.

ADT sales dept. explained that I would be paying a monthly rate (the price sales dept gave me and the installer gave me were totally different). The sales dept never mentioned that I would need additional holes to mount ADT equipment and an electrical plug outlet to use. I had explained to ADT sales that I had an existing alarm system and the sales office said they would use that and just add their keypad in the same location (NO electrical outlet was required for that alarm keypad). The installer, Cheryl was frustrated when I didn't want to use her choice of keypad installation (on my living room wall). We never were able to go over the keypad system and operation as when I asked a question, she said to read the paperwork she gave me as it was in there. I didn't receive the extra features they had promised and my monthly payment came out to $4 more a month for 3 years (which customer service has corrected).

Originally, ADT called me when the alarm went off, and I advised them NOT to contact the police. The person I spoke to confirmed this and hung up. A month later, I received a false alarm fine from the city where I live because ADT had called the police despite telling me they wouldn't. When I called their customer service to query it, another customer service agent advised me to pay the city and I would be reimbursed by ADT. I asked her multiple times if we would be denied reimbursement and she said no.

I recently got ADT security service installed in our house. Accidentally tripped alarm 3 times in last month, never ever got a call from ADT monitoring service. Is anyone at ADT really monitoring our service? Or, was it just a selling trick? Would appreciate a response from ADT regarding what should be customer's expectation on monitoring service. Thanks.

The service that I'm getting from ADT has been good so far.

ADT technician was at my home today and to discuss the new security system they were selling and If I agree they will do an install. He visited my home and told me he would like to check if the signal is reachable in my home before any installation. I told him I will not be taking any installation with proper documentation and signature. He said it is just a check. He dismantlement my existing security system without my authorization and then started saying there is no power supply and he will need to move the panel, I disagreed to move the panel and after a lot of discussion decided I don't want the system and told them to put the system back to the state it was.

ADT purchased the company that I was previously doing business with and a few years ago, there was a problem where the cops would get false alarms and they would come by. We are allowed three false alarms per year before we are fined $100 a pop. I got fined a couple of years in a row. So I called ADT and spoke to someone who said they will have it checked, disarmed and have the fault rectified.

I have been a ADT customer for over 16 years. Their system is easy to use, it’s reliable and has does not need maintenance. It has a feature that uses a mobile number to contact emergency services and a much better mobile system than previous. I pay a little bit more than the systems being offered for self installation, and I do not have to have some awkward gizmo somewhere in the house to manage the system. When my electrical power goes out, the backup battery is able to support the system thru the power outage. Their customer service is professional and has always been able to answer my questions or provide additional options. My system is hardwired with some battery operated sensors. Batteries lasted over ten years in those sensors. I would recommend ADT to anyone searching for a solid security system.

Awesome tech and easy installation - The technician, Andy, was extremely friendly and helpful in setting up our security system. He took the time to explain different protection levels and how that added up for upfront/monthly payments. Finally, he even made sure we understood how to operate our security system before departing. Overall, it was an exceptional experience!

I’ve got the ADT cameras, motion sensors, door alarm and window alarms. They are all wireless and the system is excellent. Three weeks ago we got new alarms for the doors that we hadn’t done initially and the sales rep was very courteous, pleasant and knowledgeable. Then the installation team came in and they knew exactly what they were doing. They did their work for about half an hour and got out. ADT is a very good company.

I needed a security system and ADT is well known. I’ve had them for years and I have the wireless feature. The price went up but they have done their job so far.

Please let customers know that ADT Security has zero liabilities if there are losses due to theft, as shown in the Terms & Agreement. VERY IMPORTANT! I was an ADT customer for 8 years and had burglaries and was never notified by ADT & Police/fire department. I lost about $45,000 in cumulative theft. I bought the business with pre-installed ADT security system. I was not informed they were monitoring my biz whenever a delivery would come in, with inventory at least $1,000. Next day it would disappear. ADT can remotely turn on and turn off system. In the area of my biz was village ordinance requiring keys be given to fire department. My neighbors gave their biz keys to them. Their own ADT employees (cops and fire department personnel and their affiliates) enter premises under the color of the law then steal, not notifying biz owner (me) there was someone in my business.

We had another company previously that became a candidate for a merger or buyout from ADT. All things considered, it went fine after the turnover. The equipment may be a little bit ancient but it works and I had to have the horn on the alarm fixed. ADT came in and they went to where the horners were sitting, cut the old one off and put the new one on. We tested and it worked fine so we're put back in business. Everything went fine and I'm happy.

I got an alarm system from ADT and the installation was excellent, except that they couldn't put in the radio type and they had to use a landline. The only cell service that's available where I live is Verizon and they use AT&T. I'm out in the country and I live in the woods. Still, I've been happy with the alarm system because I feel a lot safer with it.

My in-laws have had ADT home monitoring for 20 years at the same home. This week when I went to stop the service because the home was going to be put on the market they made it such a painful process. My M-I-L is 90 years old. She couldn't follow all the prompts that the phone put her through. So finally I had to get involved. They wanted a faxed letter, death certificate (because they couldn't be guaranteed that my mother in law wasn't divorcing and that indeed her husband was deceased) along with other information. Really, 20 years of service and someone calls to say they want to cancel service and how would she handle all of this if I weren't there to help her. I had ADT when I was relocating from one state to another due to a job transfer. They were a pain to deal with then as well. They are only happy and accommodating when you start service. Not for canceling.

I got tricked into a contract with double the price. They did not state beforehand 2 months of billing would be charged to my card. They don't want to honor their money back guarantee of 6 months, they lie over and over. I went to cancel one week later after my service was installed and spoke to management about how unhappy I was with my installation and security system and simply just wanted to cancel. They proceeded to tell me I was already over my 3 day satisfaction guarantee and I stated they have on their website a money back guarantee for 6 months. The agent told me there was no such thing and that she don't know where I got that false information when on their website it clearly states I have 6 months hassle free. Clearly it's not hassle-free.

When we moved into the house there was already an alarm system but, it was not the ADT. My sister who lives in Everett Massachusetts has an ADT system and she really liked it so when we switched the carriers, we went with ADT. We got the basic system unlike my sister's which talks and tells them when the front door is open. ADT took over what we had and listened to what my wife and I had to say about what we like and didn't like about the system that we had. They were good about modifying based on our needs.

Somebody got robbed across the street so a few of our neighbors and I decided that we needed to do something because we were going to go on a long trip. I was very happy with the presentation of the gentleman from ADT as well as what he had to offer and the efficiency of how they put the system in. We got the basic alarm function and we have a wireless system. The installers put all the sensors in then we had a problem with the far reaches of our house so they came back and rewired the system with a wire for those sensors so I would have better connection with them. After that, we put in additional motion detectors and deleted a couple of window sensors. The technicians came as promised, did the job and were gone.

I've been using ADT for a long time and it was all great to begin with. Since then, I've added different things to the system and it's always going very well. I'm very happy with the system. I would recommend it.

We got doors and windows, and motion, fire and smoke detectors from ADT. The installation was lengthy because our phone system wasn't compatible and the installers had to put something in the attic to make it work, but they got it done. Then somebody came who tried to switch us to another company. I called ADT and they assured me they had no one in our area. I would recommend it ADT.

Our experience with ADT has been very good so far. Everything's working well. Their sales rep was very nice and the installation process was fine. I have recommended ADT to friends.

We upgraded our old system to the Safe Watch Pro 3000 to take advantage of an improved system as described by the ADT salesperson. After installation, our two major complaints is that the salesperson said that the upgrades would take only a couple of hours - it actually took approximately 8 hours to complete. Also, we were led to believe that the upgraded system touch pad would enable us to control the volume of the sounds that the pad makes for alerts and to control the brightness of the pad's display - neither can be done with the Safe Watch Pro 3000. We have to use a flashlight to view the display data.

I decided I needed a security system and got ADT. I used to live with my momma's sister but I'm living alone now and I felt more secure now that somebody else has the eyes while I'm at home. I have the video cam for the front door and inside the family room, plus the ability to turn on the security alarm via my iPhone. My niece dealt with the sales rep and installer and they were thorough. Everything meets the requirement so I'm satisfied. Anytime we call they come. Sometimes we have problems with the internet so it's hard to determine if it's ADT, the internet company or the cable company but luckily they came all in the same day which worked out really well. I had immediate service.

ADT bought the company I was with. So, with the acquisition of a new company, I've had ADT since and it's all been good with them. I've had them do mostly maintenance and during the switched over, they came and made a change and they’re very good. I would definitely recommend ADT.

ADT is a company that's been around for a long time & good reputation but also keep up with the new technology that keeps us feeling safer in our homes whether away or in the living room.

The installation involved the removal of previous alarm equipment and verification that all the ADT equipment was working correctly. The installation was handled well by Aaron, the installer, and made me feel comfortable with the new ADT system. Several features from my previous system were missing from the ADT setup, but Aaron was able to provide the chime service and voice identification capability during the installation. He made a real effort to make sure I was satisfied and trained on my new system.

I call to cancel the service and they never stopped the service and I just received another bill. They also told me I overpaid but refused to give me a refund for the overpayment, stating that they do not do that. So because of their mistake they will lose a customer over this. Very disappointing.

We had a security system for 10 years before we got the ADT system and ADT had to adapt by putting in new equipment. We now have just the very basic ADT service package features but my satisfaction has been very good. The people that installed the system were very nice. ADT was very easy to work with and their system is much better and more reliable than the one we had before. We've changed companies a couple of times and ADT is the best home security provider that we’ve had so far.

I have not had trouble with ADT service at my home. However, I lately cannot access ADT Pulse on my iPhone. There is a mandatory software upgrade required, but I cannot get to the login page to do anything. It shows the login page for part of a second and goes back to requiring my fingerprint. I have been locked out of Pulse since Friday, 22 Sep 17. How do I get out of the lockout so I can update the software and use Pulse on my iPhone again?

I am VERY dissatisfied with your billing department. I have been trying for many months to get my account straight. You send me a bill for $67.56 when it should only be for $33.78. I am not behind in paying my account because ADT takes it out of my bank automatically. What is going on? It seems the right hand does not know what the left hand is doing. A company your size should do better than this. Get it right.

I have been very pleased with my ADT at both of my homes. A technician was sent out to my Goldthwaite home and fixed the problems I had. A nice lady took care of my problem in my Vidor home caused by Hurricane Harvey. I am a customer for the remainder of my lifetime.

We have sold our home, moving into our RV, called ADT to advise and cancel. We've been customers for 9 years and paid faithfully. Over a year ago, a salesman told us we needed all new equipment, that our equipment was old. Our old equipment worked fine! But he convinced us it was the right thing to do. Now when cancelling the service we are told we have to pay due to this equipment and we over $800. Said if new buyers use ADT, may be reduced... I said, "You are basically threatening me that if the new owners do not want ADT service that I will be punished?" That their salesman Cade sold us equipment we didn't really need? Don't get involved with ADT! Read all the reviews online... They do this to everyone! They are happy to sign you up but they do everything they can to keep you from cancelling. It has really been a really stressful experience. We are seniors, and we do not need this stress in our lives.

We are just moving to the Omaha area. Having the alarm system installed during the move has been a great benefit for us. We have had a learning curve and your company has been fantastic to work with! Thank you!

I have been an ADT user for over 10 years (two homes) and couldn't be more pleased with my service. My system has performed flawlessly and protected my home and family. Calls to ADT are always responded to by knowledgeable staff and my questions quickly answered. System is periodically updated and has never caused a problem. I know it works because I recently left the house and inadvertently left a side door ajar. When I returned the police were waiting and I had to show proof of residency. Scary but good. I will continue to use ADT as long as I own my homes.

We have been very happy with ADT. Installation was a breeze and happened very quickly. The system is very useful, friendly and we felt like we were provided everything we needed to keep our family secure. The app is helpful as well. Would definitely recommend!

We’ve had ADT for 25 years now and we’re well satisfied with their service. Our service package includes the camera and the Pulse which has the remote. We had fine experiences with their sales reps and installers. We were building a new house this time and each time we were in a new house, the installers came over and reinstalled our system. ADT has been very efficient and I’d recommend them.

I feel so much safer with it. The world have changed so much that everyone need one even in a very good area. Ever little box help your safety.

I was pleased with the marketing approach and the installation; all my needs were met, it was a great price, and the installation rep was very professional and courteous. I'm a little confused about billing and there were some annoying steps in the transition away from another provider but I suppose that had more to do with security and ensuring that I was who I said I was. Overall great experience!

Thanks Melissa for all you have done to ease the pain and bring this issue to a resolution.

I'm happy with ADT. My house has the alarm, as well as fire and police call. Also, some years ago, I upgraded and I got new screens on my windows and I got these little chips that you use to swipe past the control boxes. The fellow who came was very nice and it was great. I'm perfectly content with what I've got and I haven’t had any problems.

ADT came standard with the house that I bought and the package included sensors and monitoring. The people in service and monitoring have been great. ADT has been competent, professional, and prompt. They've given me continued excellent service. I'm extremely satisfied.

ADT has been very good and satisfactory. I got every feature in my service package. A repairman came and fixed an issue and everything is ok now. We’ve been very pleased that if an alarm goes off, they call immediately. The people at ADT and the installation team were ok as well.

Finding a failing sensor that was triggering repeated sounding of the burglar alarm at 1:00 a.m. was a challenging experience, but Regina (in Rochester NY) patiently walked me through multiple steps needed to stop the alarm. She remained on the phone until 3:30 a.m. when we finally identified the offending sensor and secured the system. Ray, the technician who came on Monday morning, was just as patient and professional. He relabeled the chart of zones, added a glass-break sensor, and made certain that the system was working. Both employees were an excellent example of the kind of service that will keep me as an ADT client in the years to come.

I signed up over the phone and my bill was supposed to be $28. The representative asked me if I had a home phone line but never told me my bill was going to be over $50 since I didn't have one. After the installation process, I found out how much more my bill was. When I contacted ADT, they refused to do anything about it. I was also supposed to get a $100 gift card from Wal-Mart for signing up. All the information I was given was incorrect - myadtrebate.com & this number 800-220-3417. I finally found the correct information and had to call a company called Intel Solutions who said they had mailed out my rebate form, to an incorrect address. When I asked her to resent it, now the promotion has expired. Nothing this company has done has been up to my satisfaction.

We have been with ADT for over 10 years and have been reasonably happy until recently when we have been having problems with our system. We are paying for a premium service and are very disappointment with the service. We recently had a routine inspection and just found out that our line has not been connected to the police service for over 6 months and no one has notified us. The engineer said we needed to schedule another appointment to check the line as his shift was already finishing. So we did not have a working alarm when he left. We called to schedule an engineer and they came and sorted the line as it was a loose wire. Then after a few days we got an invoice for £220 for the work they did. What! We pay a premium service and this is what we get - over 6 months of a nonworking alarm which we paid for and a faulty wire with their equipment and we have to pay extra! What kind of service is this?

We love ADT Pulse. After Hurricane Irma, we were able to log in and see whether our power/internet had returned. This is a great service. We changed our thermostat to lower the A/C since we had been away and set it high to save electricity.

Very pleased with system. Employees were very friendly and informative. Good response time when alarm is activated. We are completely satisfied with the way this system performs and we do not plan on changing to another system. I would recommend ADT to others.

Can't say enough good things about the technical expertise that the local technician Joel gives to the clients of ADT. He has been very helpful, arrives timely and is very courteous. We have been with ADT for over 20 years. We will stay with ADT.

ADT secret digital life is quite good but I not sure it is the way we should go. I don't think that we got enough security outlets coverage in our house for what they charge.

We were having a rush of problems in our neighborhood and an ADT person came and spoke to us. I had a professional experience with their sales rep. Also, we had no issues during installation and the installer answered all our questions. He was in and out quickly and did a very professional job. The alarm service itself is excellent and it's easy to understand. We use it every day and we're completely satisfied. I've recommended ADT to my friends and they've already employed them.

Our ADT system includes the digital keypads which were already in the house when we moved in 15 years ago, and we also have motion sensors. When we screw up and the alarm goes off, we tell them that everything is okay, then they would ask for the password and everything will be fine. If the system wasn’t working right or they do not do their job then we’d get something else, but it's doing what it’s supposed to do so far. And, the service we're receiving from ADT has been fine.

Helpful in making appointment to fix. Called to confirm appt. Polite and knowledgeable. Reviewed possible causes of outage. I bought new battery but system still not working. Last battery put in in 2013. Have not had previous problem. System is efficient.

We’ve been with ADT for years and everything’s working fine. We have an alarm system, motion detectors, and yard sign and we’ve had no problems.

Bedside monitor is also very helpful. I feel very secure with our ADT system. I would highly recommend ADT for anyone wanting security for their home.

My system originated with Brinks, and ADT assumed it as a legacy system. The upstairs hall monitor gave three false alarms within a 48 hour period while I was away, and the police were called for the first one. The ADT tech who responded was superb, replaced it and improved the positioning. No charge.

We have been an ADT customer for many decades. We are very satisfied with the peace of mind that a good quality security system provides. ADT uses effective and reliable equipment. They also provide excellent service and follow up if there is a security risk.

We had ADT when we lived in Oregon and I’m very satisfied with the service. We have all the features including the motion sensors and we have the fire and security in case somebody tries to open the door or the windows. The sales rep was fine. The installers were knowledgeable and answered any questions that I had to my satisfaction. I think ADT is the best security alarm system and monitoring that you can purchase. I don't have any problems and I feel secure. We also have a home on the West Coast still and we still have ADT on that one too. But the monthly monitoring fee keeps increasing. Almost every year, it's another dollar or $2. It started out as $26.99 a month and now, it's $34.99 a month. That's a big jump in my opinion. I have recommended them to everybody out here in my neighborhood and almost everybody has ADT. There are a few who started out with ADT but when the fees went up, they went with somebody else.

We set our alarm on every night, turn it off every morning. We have the basic features like the interior motion detector and yard sign. We also have the security cameras so we’re safe with what we have so far.

We have ADT’s alarm system and we are satisfied with their service. The installation went smoothly and the installers were friendly and knew what they were doing. There were also able to answer my husband’s questions and got everything installed in a timely manner.

Anyone reading this post please never, ever use ADT. They are a horrible company and absolutely don't care about small businesses, or anyone in general. In October 2014 we opened an account with ADT for our small fashion boutique, and for smart business reasons we decided to close the store in Nov 2015. We obviously called to cancel our ADT service since we were no longer going to need them.

Fortunately my ADT system has never had to be used to indicate an intruder. I have had false alarms due to doors not being shut all the way or metal front door interference. The lack of intruders may be due to the signage on front and back of house indicating that the property is protected by ADT. The ADT system gives me the opportunity to travel and know my property is monitored while I'm away.

Tyler was fantastic! Patiently explained everything. My husband and I are both over 65 and sometimes require extra time to understand technical stuff. Have never had a security system before so everything was new to us. He is a very pleasant person. We were ready to take him into the family by the time he took his leave. Very satisfied with the system so far. We have recently moved to Savannah from NY. Have not had to use it for any emergencies. Would like to thank Tyler and ADT for helping us feel secure here.

I have been a customer with ADT for a decade and I have truly enjoyed my experience with this company; please present to me the latest products that you have available. Thank you for your reliable service. Looking forward to the next decade.

To say the least I am EXTREMELY disappointed in the customer service at "Defenders." I find it downright comical that when I called very late in the evening on August 23rd just to inquire about what they had to offer the rep was more than eager to get a tech out to "speak" to me first thing the next morning. The tech showed up completely ready to install, apparently the sales rep didn't explain that I hadn't even made a decision yet. I explained that I was having a new front door installed on September 15th and wanted to hold off until that was done. The tech and the sales rep both assured me that it wouldn't be a problem to come back to move the sensors. I agreed to the install, after it was complete I called and scheduled a service call for the 16th to move the sensor. I was given false information on a couple of things from multiple people along the way but I didn't make a big issue out of it.

No complaints. I feel safe when I sleep at night knowing my house and my family is protected. I love that I can control the volume setting on the keypad, that's a huge plus. Customer service is superb! I look forward to the next many years using this company.

This was the first security system we have ever had so I was starting from scratch. Early on and throughout the process I was impressed with the detail, communications and follow-through. From the initial sales call the plan was discussed thoroughly with all aspects of the equipment, service and installation discussed. I did call back with questions a few times and each time I was treated very well, questions answered completely and response times were all good. Then came installation. Nate was our technician and installer. Nate is outstanding 5 Stars!! Nate, was prompt and on time, discussed all aspects of the installation in detail, and thoroughly explained all equipment, recommendations and options. And Nate's training on utilization of the system, remote, and App were excellent. No Surprises. We are Pleased and we would recommend ADT and Nate capabilities in the future.

My daughter had ADT and told me about them. The installers did a good job and I got a yard sign as well as a keypad that I have to set every day. As soon as the alarm goes off, the reps quickly call me and they're very good. The alarm went off by mistake, but ADT has been good to me. All in all, I'm very satisfied.

I’m really satisfied with ADT so far although I’ve been in this house for just a couple of months. I have the features for theft and fire and everything’s been smooth. Even the sales rep/installer that came was great.

I had a friend that was working for ADT and I was having some issues in the neighborhood, so I decided it was time to handy up the security. I've always had dogs but still I don't want them hurt if I'm out of the house and somebody tries to get in. The sales rep knew pretty much what I was asking for and explained some new benefits. They're friendly, informative and answered all my questions. Then the installer came out and he just stuck to his business. When he got it all done, he explained everything to me a couple of times. I'm an old lady, so we do learn but it takes us longer. So I was a little confused on the remote and he clarified all that for me. Since the day he got me up and running, I've been functioning, so job well-done. Their service people are also always nice and polite.

I have remained a customer of ADT over the years, being very satisfied with the service. A friend asked if she should give ADT my name as a referral for me to receive a referral discount. I called ADT to inquire and the person was unable to answer. She transferred me to another who was equally evasive, stating that the business must be a qualified ADT sales but could not tell me how to determine who is a "qualified" ADT salesperson. Nor did they have a list. So I feel they are advertising referral discounts unfairly, as the public does not have ready access to this information. They were also somewhat short and began to question me. This was the first time I've been made to feel uneasy or displeased with their response but it definitely left a poor impression.

Installation of two outside cameras and a door bell camera. Glass break alarm and carbon monoxide alarm. Technician very knowledgeable and courteous. Installation process was very professional and well done. Technician explained all the various operations. He was very patient answering all my questions. Very pleased...

The person who helped me in the phone was gracious, knew her job and patiently guide me step by step to find and fix the problem. The only negative thing is that I did not receive the batteries that your company sent, but since your employee had told me the specifications of the battery needed, I bought and installed it as she had explained me.

I have not had any getting in touch with someone when I have a question and they are always so friendly to help me even when I set the alarm off myself by dropping my ironing board or my loom machine getting off track.

This is as accurate as I can get. We asked for a new monitor screen, and we have not heard from ADT. Ours has a glitch with the button to turn the video on and off. We told the tech that came out, he said he wrote it up.

I recommended my sister to ADT. She talked with a customer rep and did not get an accurate cost. She was completely floored at the cost when the installer arrived and gave her the true cost of the system. She did go ahead with the installation because she needed a system in place. But I recommended she call for assistance and hopefully get a credit to her account on the cost. NO Way could I afford that cost! I was very shocked at what they charged her!

I have been with ADT a few years now and have enjoyed the security they have provided us. The rep who serviced our system recently was very knowledgeable and courteous. I will continue to use them for years to come. Just stay competitive price wise and if you do I will stay with ADT for the remainder of my life.

I highly recommend ADT for all of your home security needs! They are efficient, friendly and extremely helpful. I feel 100% safe with them heading up our family's home security needs. They are priced right too, so a good value for the money. The Pulse Application is very convenient as well.

Love the new wireless system and really easy to operate with the phone. Definitely feel safer when we are away. I have recommended this system to friends and family because a lot of them don't have landlines or want to cancel them. Can't really think of anything else. Thanks.

With being a single mom of four I wanted to have a sense of safety and security. I love my ADT system as it has been a way of checks and balances for me and the children. Growing up we had an ADT system, but all of the new features that are offered now make this system a must-have for all families!!!

We love the safe secure feeling we get from ADT. Partnered together with RING and Amazon ALEXA, our home is buttoned up and safe with home automation giving us complete control. Even in our safe hood our system was tested by a bad guy. He ran off.

ADT was recommended by a friend and it was a better home security according to my son-in-law's research. I called and talked to ADT about the package and made arrangements to have it installed. I have the motion detector and a camera inside and two outside included in my service package. I’m not smart with computers and I had to call in a few times to figure out how to set alarms for certain things, and I really appreciated the service reps who were very courteous and helpful. Everything had been pleasant and informative. I’m very pleased with ADT and I would tell that to anybody.

When ADT has had reason to contact us it has always been a good experience. I know we are being served. The calls have always been prompt after alarm had been activated. Fortunately all have been due to authorized entry but human error.

I have alert for all my doors and the windows and motion detector. My system beeps quite a bit when I turn it off and the ADT lady I talked to said the battery was not low, but she couldn’t tell me anything to do about it. Sometimes I can punch in the last two numbers a couple of times and it’ll stop. Overall, we’ve had ADT for a number of years and I’ve been well-satisfied.

We have used ADT in our home in Canada and when we bought a house down in Florida, we put it there as well. But then Hurricane Irma went through and knocked it all apart. We've moved from that house and no longer have ADT available here in our second home in Canada, because we don't have phone lines. Back then, we have cameras and a light that we can turn on and off from ADT. Their service has been fine and we'd recommend it.

ADT is quick to respond to a compromised event in my home. On numerous occasions they have alerted me and/or a qualified friend that we have not responded to turning off the active button when entering my home. ADT asked the proper questions to secure the home. I am very pleased with their service.

The monthly price goes up too much every year. I understand it will go up somewhat due to inflation, cost of living adjustments, etc., but the increase is disproportionate. We started at about $30 a month. Now it's almost double after about 6 years.

When my husband and I built our new home in 2000 I was only one of two on our block. I felt that with my husband in a nursing home that I needed an alarm system to have protection. I have continued to carry ADT since that time and I am so grateful that service is available.

I had a smoke detector cause a fire alarm in my home. Since it was monitored by ADT and the alarm was loud enough to mask the phone call from ADT, they called the fire department who arrived within minutes. The alarm was false; caused by a defective detector. I called ADT, told them a detector was bad and that I had disconnected the detector. They dispatched a technician within two days who came out, replaced two detectors and also took the time to replace batteries in several motion and glass-break detectors. All this for $25! Great job!

ADT is EXCELLENT. Extremely fast responses. Very courteous and knowledgeable representatives. Very dependable. I highly recommend ADT to family and friends. I have used ADT for years and have been very satisfied. They always go above and beyond to make sure their customers get the best of service.

I am very pleased with my experience. I am much more comfortable at night with my security system on. My children also feel more comfortable with my having the system. My house is a one family residence. My system shows any entrance to my home. I know if anyone enters my home without my being aware they are there.

I have been pleased with my ADT products and service since I had my unit installed a few years ago and plan to continue to use ADT as long as I continue to be pleased. I would also recommend ADT to friends and family.

We were pleased with the service technicians Estefano and Glen performed when updating our ADT alarm system. They were very thorough, courteous and explained all the features on our phones and made sure we understood how to use the new system. Very pleased with ADT and have been a customer for many - many years. I would highly recommend ADT to my friends.

My family has been with ADT a long time, before that with Broadview which they bought out. We've had a lot of errors with the signal, spent money and time for these system errors with no real long-term solutions. Customer service representatives are friendly but when I expressed my concerns they just use empathetic expressions of understanding and offer no real solutions (except to send someone out who I have to pay again for the same problem that I've paid for before... multiple times).

I was wearing the Medical Alarm Wristband while moving items to our camper for the Hurricane Irma evacuation. Apparently I bumped the alarm. The response was quick, as usual for any alarm. I was not aware that I had triggered the alarm until my cellphone rang. The contact person cleared the alarm and we were back to normal. Thank you ADT. I had never used the Medical Alarm except for one testing session I called for. It was reassuring to know it really worked.

ADT called that my alarm sounded. First time since the system was installed over 2 years ago. Fortunately it was only a sensor that had to be reset. The technician at ADT stayed on the phone until I reset the sensor and one other and checked that the system was working properly.

I love my ADT system. My wife is housebound disabled. If I need to go out, I feel secure when setting the alarm. I also like the fact I can work the alarm through my iPhone, except I do at times have issues with the connection. I also like that I can work the alarm through my Amazon Alexa.

I like the stand alone system that doesn't need a phone line. I original Brinks which changed to Broadview which changed to ADT. GREAT COMPANY. I like the many options they give you and the prompt response to the alarm when it goes off. I recommend the Taylor's.

I am a very satisfied customer. So far so good! I do like the app feature on my phone to monitor the activity while I'm away from my home. That's definitely a plus plus! I will recommend this service to a family member or friend... Thanks ADT!!!

With this system I feel secure. This was installed when my house was built 17 years ago. My neighbors' homes have been broken into and our home has not, probably due to the security system. Our vehicle outside has been broken into, but again not our home. Thank you for your service. My mom also has this system to protect her as well so we do recommend this service to others.

ADT has consistently responded quickly when the alarm has activated. We have not had any instances where the alarm did not activate. ADT staff are always very courteous and professional. The staff was very helpful in assisting me with updating my information.

Have had numerous problems with my alarm system over the past several weeks. Took two weeks to get an appointment and after waiting all afternoon the technician did not show. Had to wait another week for another appointment. Have been with ADT since 2010. Very unhappy.

I will admit to not using the system that much. I've got 3 pitbulls living in my house. That being said, the ADT system is still always on. The smoke detector is, if anything, too sensitive. But I wouldn't have it any other way. I feel very safe, and it helps protect my pets when I'm not around.

My installer was super! Got right down to business but had time to answer any questions I had. Very professional & I would recommend him & ADT to family & friends! Explained equipment & how to use it. I've been with ADT for about 12+ years so have recommended this company to many!

The sales rep explained what would be the best system for us, and did not try to have us purchase items that we didn't need. The installation rep was very knowledgeable and completed the job ahead of schedule. Definitely would recommend this company.

I sometimes forget I set my alarm and then open the door, causing it to go off. ADT has always called immediately to check if there's a problem. This makes me feel secure and protected. I am glad I have ADT! THANK YOU!

Everyone I have spoken to are all very helpful with my equipment and its features. Each time have a problem I always get it resolved. The most convenient for me is the fact that I can set alarm on and off wherever I am from ADT app.

I found the app (ADT Pulse) very convenient to use and very helpful for a quick check on the house. The idea to log the "activity" is very useful. The use of the camera is also very nice. Finally, the ability arm/disarm is very helpful when I am on the go. All in all, very good product and service.