ADT Reviews

The installer was professional, friendly and patient in answering my questions. I didn't expect the additional sales efforts at the start of the installation. Overall, the installation went well although I could have used more instruction on setting some of the options on the keypad such as chime volume, date/time, etc. Also, it was surprising that the generous Visa gift card required a $4.95 shipping and handling fee only payable by money order or cashier's check. The following day, a customer service representative of your company called about the installation. She suggested calling monthly to test the system. You may wish to have the system test itself daily.

I was doing a search of security systems and I checked ADT and a couple of others at the same time. I checked what they offered and what the price is worth. So far, the system is good. While I would like it to cost less, it still seems reasonable. Also, when I've done false alarms, it's been as much as 15 minutes before they actually respond, which a lot of stuff can be gone, and the people can be totally gone.

My house was burglarized and after that, I decided I wanted a security system. I went to three companies online but, ADT has been in the business for over a 100 years and that told me they knew what they were doing. They had a good package and a good track record. The salespeople were very knowledgeable and knew exactly what they were talking about. The technicians who did the installation were excellent and very professional. The original package that I bought included sensors inside the house, and three cameras, one inside and two outside. I later decided to add two more cameras for the front door and the back door. The installation was very good and the equipment has been excellent.

We've had ADT security system for years. If there's an alarm that isn’t turned off, the police come. If there's an alarm that’s made by mistake in the house, I can cancel it and it will go off. Other than that, it's a typical alarm system. However, I don't know how long the keypad lasts. It still works but I'm just wondering if it's starting to wear out because it's been there for at least 20 years. It might be a good idea to upgrade it. Also, when I call these days, it's been an automated call. But in the past, it has been a real person on the phone. But so far, I'm perfectly satisfied with what I expect them to do.

I had my individually owned system and then I had them converted to ADT over six years ago. The system I have is wired and according to the ADT technician that's been out a couple of times, they have the fewest problems with wired systems. And now, the big push is for the wireless. The installer was highly professional. Also, they have long-time employees and I see the same faces when they come out. I'm satisfied with them. I’m 100% satisfied with them.

ADT did a professional job installing our home security system. They gave great advice as to what products we should install to make our home as safe as possible. The installer was very professional and nice. I would recommend ADT to all my neighbors and friends.

My son had ADT in his house and he recommended it. My mother who lives with me is 102 years old and she keeps letting her cat in and out at night so I am unable to set the alarm during that time but I do when I go out. When my mother is going in and out, the system tells me that the door is opening or someone’s in the house. I appreciate that and it gives me a sense of security when I’m not at home. I have it for two and a half years now and it’s doing what I expect it to do. I’m very pleased and satisfied with the whole system. I would recommend it.

We've had our ADT security system for years. They were Brinks at one time and then another company at another time. We have the usual security things and the yard sign. We recently upgraded and got some cameras on the house. The process was very easy and the gentleman who installed everything was very nice. ADT has been a problem-free company and we haven’t had any real issues at all. We've tripped it and their response time was real quick, unless we can cancel it before it gets to them. Then they have to call us and they seemed to be fine.

Rep showed up on time, went over my options. The first pricing was over $5000,00 for everything. Wow! The second slimmed down version ended up at $1800.00. Then all the equipment was free, imagine that. Then I was really confused on how something that was once $5000.00 is now free. Then to top it off they offered me two gift cards at $100.00 each. So I went ahead with the understanding that I had Three days to change my mind. After not sleeping that night due to the what seemed like pretty screwed up sales tactics, I changed my mind and even if I pay more somewhere else I will be able to sleep. I would have hated to have been the little old lady that wrote the $5000.00 check for equipment. It just doesn't seem right.

I was very pleased by the evaluation of my home for protection by Mr. William **, the ADT technician sent to my home. He was very professional and did not try to 'oversell' me on what I needed and what I requested. On his first visit, I just wanted an estimate of what it would take to set up my house, but we were in the middle of a renovation job at the house and not really ready to actually do the set up at that time. I received quite a bit of pressure from the ADT salesman on the phone to do it then, but I stuck to my guns and had Mr. ** out approx 6 weeks later and he set us up with the installation. I feel the sales people are quite aggressive. But the tech I had was very nice and realistic. I appreciated that.

I’m satisfied with ADT. The sales rep was fantastic. She was thorough and answered my dumb questions. I felt really good when I left for the cruise because they got it turned on before we left. I felt like my house was being taken care of and they give you the option to get some of your family members or friends to contact if you’re not available. I really like that.

I've had ADT in a number of businesses and in two different houses. I have been using them for a long time and I have them in this house. When we moved in, a Ranger set up the system. Four weeks ago, my alarm went off and they called the landline. When I called them, they couldn't really tell what set it off. They said if it'd happen again, to call them and they'd come out. I'm happy with them and they should give me a discount because I recommended them the other day.

We're very happy with ADT and the service is good. We had a couple of cameras updated and the installation guy did a good job.

I began this awful journey with ADT on Friday, October 20, 2017. Here are the reasons I am wishing to cancel my ADT services (without penalty): For starters, the salesman never told us the contract was for 3 years. I called him and said we would like to get service on Friday, Oct. 20. At this time, I was in the car driving and my wife was with me. He said we needed to sign an agreement, which I assumed was simply for installation. He emailed us document and my wife signed it. At no time did he mention this was a contract that was for ADT service for 3 years. I feel this was very deceitful. In our first week of ADT service, we were charged the online rate ($44.95) on Monday Oct. 23 and not the rate our sales guy quoted us over the phone ($34.95). I had to reach out via Twitter to have this resolved. It was handled, but it was still frustrating we were already charged incorrectly.

This is a complaint the installer was also a salesman. The installer had a was professional and knew the system well. The installation time was too long as he stopped in the middle to take a dinner break. The appointment started at 1230 and ended at 1730. Over all it was a pleasant experience.

I am a current customer, and I am completely satisfied with their Security Services. I started my service with ADT on January, and I have followed all their instructions on how to receive my $100.00, but yet to receive it. I have called them repeatedly to have them transfer me to several different parts of subcontractors, I am tired, so now I am reaching out to you for assistance. Please help. I thank you for listening.

I'm satisfied with ADT. I decided to get them based on their reputation and I have them for four years now. I did an upgrade in May and right now, we have carbon dioxide detectors, smoke detector, door alarms and window alarms. Their installers were very good, explained what they were doing and answered my questions. ADT's service is competitive and their price is reasonable. Plus, their technicians and salespersons are professional and not overwhelming. I also like the level of service that they provide.

We've had ADT for years and we've had no problems with them. They bought the company I originally had and their installers modified my box. We have the doors, windows, fire, and motion sensors. We always come in and forget to go cut it off. They call us all the time when that happens and that's a good thing. They're right on top of it. We're pleased with ADT.

The overall experience was good. The sales guy on the phone was a bit misleading on the promotion and how far it would go. The installer was excellent and worked with us to get what we wanted, despite having to spend more money than we thought.

Jeremy, our ADT Alarm System Installer was fantastic. He was extremely efficient, friendly and thorough. He made the installation pleasant and explained all alarm aspects thoroughly with patience. We had ADT Alarm System in our past house and enjoyed your customer service and efficient service.

Prior to installing the ADT system, I had someone come in and break in. So, that’s when I first got it which was about five years ago. It’s a great system to have if you’re looking for a security system. Their customer service is excellent and keep me informed. I like that if there's any movement, or sometimes because of the weather, they'd call to make sure everything is okay. Also, since I updated my system as far as the camera and everything last August, I like that I could now go type in my code and look back and see whether anything’s been opened and whether everything is still secured.

I have a lot of features in my ADT service package. I’m very happy with it and the service is excellent. I also added some extra remote features. The young man who came out and installed everything was very friendly and professional. He showed me every place where he put the alarms and demonstrated how to set them up and what to do if it went off. When I accidentally set the alarm off by letting my dog out in the middle of the night and things like that, ADT always calls and checks if it was an accident or if anything was wrong. I also get emails from them. ADT is exceptional and I feel very confident in their service.

Our experience with ADT is good and we don’t have any complaints. We had very good interactions with the reps and installation team.

Our security is fine and we have no problems with ADT. They’ve always been very pleasant. Whenever I had a problem, they were very quick, and they came and sorted it out. They had installed a new unit because the other one was so old that they couldn’t repair it anymore, and they didn’t charge me for it. At first, the technician couldn’t work it out. But the thing was I went from CenturyLink to Comcast and I didn’t tell them and I didn’t even realize it made a difference until they finally got to the bottom of it. Another man came to help out because the first one found it perplexing. And then when they found out I had changed phone companies, it all fell into place and they got it all figured out.

We pay for ADT's service to us and for our daughter’s. ADT is exceptionally expensive. We are on a fixed budget and we’re actively looking for a less expensive system that we both could be using. If we could have found one with ADT for the same price, we would have added our son to the mix. We ran into somebody from Vivint at a building show and we talked it over with him. He seemed to think that it could be done but we didn’t hear anything back so we figured that it was a no go.

The five-star ratings here must be bogus. Every single person I've contacted about our ADT contracts has been lied to. My wife and I were told repeatedly that after 2 years our contract would be fulfilled and we would own the equipment. LIE! It's for 3 years, and the sales guy talks really fast as he highlights certain words and phrases as he goes over the contract and gets you to sign. Okay, during the 3 years I was left without monitoring for several weeks, during which time ADT did not try to contact either myself or my wife to let us know there was a problem. I finally noticed when setting the alarm one night that there was an error code.

We came from California and we had security there. When we had this house built, we decided that we were going to have the same thing since it's a big house and we're more comfortable having security. We had Brink's before then ADT bought them out so they put us over to ADT. Twice, my husband set the alarm and we took off. We had my daughter down for them to contact and she called us and said that our alarm was going off. The alarm company called her and she went over there. It turned out that he set it wrong. One other time, I was upstairs and he set it again wrong. When I came down the stars, it caught me and I set the alarm off. Naturally, I called up and cancelled it.

We've had ADT for years now. We have the camera and they've just updated our system, which we are grateful for. Their reps, as well as the guy who updated our system, have always been polite and helpful and anytime I call or have questions about the system, they have always been knowledgeable.

We've had ADT for over 10 years now and we're very satisfied with the service. During the installation, the team completed the job in a reasonable amount of time. They answered all the questions we had and showed us how to properly set. We've also upgraded so we have the cameras that we can monitor from anywhere. Once we set off the alarm and a representative responded and called then I had to give my passcode. ADT is efficient and all the representatives I have spoken with are very friendly. They also answered if I had any question.

When we were moving to Houston, a salesman from ADT stopped by at our house. We wanted to sign-up since we knew that it was essential. When our installer came, our house had been under ADT but an older version. He updated it, which was no problem, but after he's all over, he suggested that we take down the smoke detectors and the carbon monoxide detector and replaced them with ADT's version. I told him to leave them as they are as they were working fine, so he got upset with me and left without even explaining anything further about ADT. Then, a week later, the alarm went off. We didn't know what to do but we finally got it turned off. By that time, the police came and wanted to know what happened and we explained.

I've been with ADT for many years. I converted over from Brinks and had no problems with the transition. It went over smoothly. When I moved in 2010, ADT came in and installed all new equipment, and they gave me an old-time customer discount. I had to have them come over to replace the battery in the thing for smelling CO2. They came and replaced it and it was all fine. The system changed since I got it. It's no longer landline and it's wireless now. The fire alarm is all I use. They are very prompt when we do fire drills and they call right back and handle things very well. I have no problem with the service and it's all been very good. I would recommend them.

I had something go off and ADT reps told me how to fix it. It was very straightforward, easy. Everything seems to be working good and reliable. And they send me little notices all the time to remind me stuff like, "Please test your system," or, "Your system didn’t respond to something, which is excellent. Prior to ADT Continental Security and the owner of the company put my system in but he passed away. His son took over and his son’s idea was just to collect checks. He never did anything when something wore out, like some of my fire detectors or smoke detectors actually expired. ADT came in and sort of like checked all my system out, added a few new things, and they had to replace a lot of my smoke detectors and so far I’ve been quite satisfied. ADT's been very simple to work with and I feel secure.

I've had ADT for a long time and I'm okay with it. We had another security at our other house, but they did not do in home residential. When we built our condo 14 years ago, we got connected with ADT. We had it wired when we built the condo. We got glass breakage because my windows don't open. I've got fire and carbon monoxide. Finally, if it goes down below a certain temperature, the heat will kick in.

I had two break-ins in the home in San Antonio, Texas. When we moved in 2008, we bought a home here and I had Brinks done then in conjunction with the building. We had them continuously since then even after ADT purchased Brinks. I have all my windows alarmed and for when I go in and out. I also have a button but the button is not working currently. When the alarm went off the second time, I was told it was maybe the battery in the remote. I’m going to change that to see what happens.

Have had a horrible experience with ADT in Montreal. I purchased their system which consisted of 4 sensors, a doorbell picture monitor and a controlled light switch module. Technician came as planned to install everything, upon trying to install doorbell he mentioned it was too big for my space and needed to install a smaller one which he didn't have. He also advised the light controller would need a electrician to install it, so instead I requested to exchange this product for one which just plugs into wall and I can plug in a lamp or light to it. He said call ADT and book another appointment for a technician to come with correct doorbell and do the exchange for the light switch.

I’ve had ADT for about 15 years and I have the basic package. I have motion detectors, glass break sensors, and the key fob. I shopped around and ADT has one of the best prices. My only concern at one time was that the pricing was going up but I called and was able to get a better price. In fact, I called and cancelled and then somebody called me back and wanted to know what was going on. I explained to him and since I was a long-time customer, they decreased my bill wherein I won't be needing a landline. Therefore, I'll save $50 a month and that made a big difference. They also called me around the time that we had our last hurricane and their guy came out and put in some type of Cellguard, and he was very pleasant. My experience has been wonderful and I would recommend ADT.

I preferred my previous company over ADT. I had Brink’s for 10 years at my previous home and for several years at a new house. ADT took over and we had to go along with what they do or don't do and they don’t agree with the previous contract. A rep came out and tried to get us to purchase new touch pads which didn’t need replacing. And that was the time I found out that they don't transfer stuff. The service did not change but Brink can move my system with me and I can’t transfer services with ADT. I’m not happy with ADT and it’s going to cost me a lot of money when I move. Every window and door will cost me a penny and I’ll have to repurchase everything. I plan to contact ADT about it and I wish I had Brink’s back.

I requested to put my account on hold for a period of 5 months while under a 3 year contract. They refused and so I offered to extend the overall length of my contract to make up for the lost months of service I was obligated for, and they declined. I now look forward to completing the remainder of my contract so that I can work with a more flexible and people-friendly corporation. This type of treatment is short sighted unsustainable. I told them that they would lose my business if they would continue to force me into services during these unnecessary months, and they didn't seem to mind. I will now have to dedicate time to spreading the story of my unhappy experience with this company on social media. I don't see how they see this as the better option for either of us. Sadly, I'm left with no better alternative. I thought this was a reputable company.

Called ADT to deactivate randomly ongoing alarm. The agent Shay was not helpful to find the account neither transferred call to supervisor or manager. Also, she declined to send technician or communicate over email to look up and deactivate the system.

I have hated doing business with ADT and it has been a complete waste of money. I don't feel safe at all and I will never recommend anyone to do business with ADT. During the time of my electric panel being moved from one location to another and my electricity went off which means my alarm wouldn't work never got a call from ADT for any kind of a loss of connection for my alarm system and had due to that the thiefs were able to get into my property and steal all kinds of tools for construction. And when you call the customer service department they are not able to tell why and sound very careless, unprofessional and rude.

I signed up for ADT after a high pressured salesman said that if we didn't like it we could just call and cancel within 3 days for a full refund. After determining that this was not the right move I called to cancel within the 3 days. I was told that I couldn't cancel over the phone and had to mail a form in (which I did not receive so I wrote the info on a piece of paper). After 1 and 2 weeks of mailing it in, I followed up and they stated that they did not receive the letter and therefore I am responsible for the 3 year contract (which I did not receive a copy of either). I filed a complaint with the attorney general's office and am prepared to get an attorney.

Excellent service and explanation of the security system and how to work the system. Technician was very knowledgeable. Service Technician completed the installation within a timely manner. All questions were answered and the technician was an expert on how to set up and locate the alarm system control box.

Installer arrived about 4:20 p.m. last Thur. Was unable to install, using cell phone due to poor reception here. A friend was visiting during the installation, slipped on installer's paperwork and broke a thigh bone, she's still in the hospital. Installer did use my landline and had to remain here until about 11 p.m. or near that timeframe to complete installation. He did not have a stand for the main control panel, that should be here on the 26th. I am happy that ADT sent an e-mail to me regarding this system, my home was recently flooded and a firearm is missing, I do feel more secure now that this system is installed. Each employee that I have had any interaction with was very courteous, helpful and patient.

ADT is a good company and I'm satisfied with their service. I set the alarm when I leave and turn it off when I come in. The guy that installed the system didn't seem professional and he didn't have a uniform on but he showed us how to use the product. Also, he seemed knowledgeable and courteous and he called me boss every time.

We had an old system that was wired and ADT integrated the new wireless stuff with the old wired system so that made it extra complicated. I wasn’t aware they could even do that but they did. But the service has been good. But for about a year the Plus system did not work on my Android phone but worked on my wife's iPhone. All I could get from anybody at ADT was there was a software glitch and they were working on it. They were supposed to have it fixed a year ago February and it never happened. I could use the app to see the cameras but I couldn't set the alarm with my app on my Android phone so we used my wife's iPhone and did it there.

We have been ADT customers for 18 years. And so far, we've had no problems with the service. Their representatives are knowledgeable about the problems that arise with the system, and we've been satisfied with their responses. We've been pleased with ADT.

ADT revamped my system and it was different in a number of ways and a little easier, in some ways, to function with. We got a motion detector that's not connected to the system by wires. It's matted inside and opening and shutting it back up when you replace the battery is not that easy but it's workable. I had to have them come out and install the battery after I've got it to where I couldn't get it to close up. But I can do it the next time since the tech showed me how he did it. It's still a tight fit, though, and you've got to give it a pretty hard punch. They shouldn't make it quite that hard to open and close since every year or so, you're going to have to change the battery. But the system is as advertised and I've had no problems with them.

So, about six months ago I had an ADT system installed in my house. When the installer (“I’m not a salesperson!”) arrived, he was very congenial but extremely deceptive. The house was a rental and I knew I would be moving out and repeatedly confirmed with him that I could cancel service at any time with no penalties. Moving day comes, I call ADT to cancel, spoke with THE most horrendous phone representative ever who informed me that I had signed a three year contract. WHAT. When I originally signed the contract the installer did not give me the opportunity to read the document since it was on the tablet he was using to set up the system, and told me the signatures were to confirm install.

We first heard about ADT in the mail where it said they would come out and hook things up for you and so we got the most we could for our money. Mike talked to the sales rep and everything was fine and I loved the install guy, Todd, who came out here. I said I could look it up probably, but he was really good and really nice so we got fixed up with what we want. He was very patient with my husband and me as far as getting everything set up. To have every single thing done in our house would have cost thousands of dollars but he was here for quite a while and he did a fantastic job.

Since 2012, ADT has been providing me with home security which includes the motion detector, the door detector and the glass breakage. I did the system after I had a break-in and my kids helped me with the features. The installer explained everything and I went along with it. I use ADT when I'm home alone and when I go away. I know that when I come home, the house is secure and I feel confident.

We were members for almost five years with the company. They set up our system to what we thought would be efficient. Unfortunately it was not. During thanksgiving weekend we left out of town. It was not until we returned the following week that I went downstairs to our extra bedroom to get something when I noticed it was really cold inside. I looked at the window and noticed it was broken and there was broken glass and mud on the floor. Our system never went off and belongings were stolen. When we called ADT they told us they could fix our system if we paid for the extra coverage. Our argument was it should have been fully protected from the beginning. They set up the system. We trusted them. Instead they disregarded our concerns over a faulty system and our house burglarized. Needless to say we cancelled ADT right then and there. And we will never go back.

We’re living in a very changing environment and having a security system is extra safety for me. I was with another provider but I wasn’t pleased with their customer service, so I decided to try ADT since they have a long-standing reputation. I got key fobs, as well as scanners on the windows from them. But it goes off when it's very windy so that's been secured now. Everybody that I have encountered has been very professional. They’ve been very responsive throughout the times that I’ve had to call them. As a matter of fact, I accidentally hit the panic button on my key fob one time and I immediately got a call so I’m very pleased with ADT.

I love ADT service, but today I had a customer service contact person, who was unknowledgeable, rude, and wanted to argue and did really listen to me at all... If this lady worked for my company and talked to people that way... She would be fired... A simple task was trying to be done and she actually gave me a headache and I really didn't care about the task I was calling for anymore... If you don't monitor calls for quality assurance you should... Because in my professional opinion, she failed to communicate with me for the simplest problem.

Your associate, Mike **, is an awesome, congenial, knowledgeable and friendly asset to your company. We could not have had a better experience with anyone else. Mike is to be commended and rewarded. Please, acknowledge his personality and expertise. We have had ADT in our three previous residences and have never felt as if our installer actually took the time to explain every detail and advised us appropriately. Give Mike ** a raise and a healthy bonus. :)

I got the ADT wireless alarm system and I'm satisfied with its features. When I'm away from home, it connects to the police department and if someone opened the door, the reps call right away to check and see if everything is okay. They ask for information in a nice and friendly way and they check to make sure that it’s me. Some people would be ignored if they call there and especially me when I forget to turn the alarm off and it goes off. The serviceman came in once and he’s very friendly, caring and made sure that I understood the instructions. It’s a very good service but I wish it was cheaper.

We’ve been with ADT for over 20 years. When the alarm went off and whenever there’s a problem, the police showed up. But last time, it was a malfunction with one of the windows. The service guy came out and fixed it and everything is running fine now. So, our experience has been very positive. ADT is doing a great job, the system is very effective and they’ve done everything we’ve expected them to do.

Very good customer service. The overall service was great. The way the service is explained when signing up can be a little misleading and some of the processes they have may be a little too restrictive but overall I wouldn't change my decision. I'm happy with ADT.

I was very concerned about the aesthetics of the panel. The tech took great care to make sure I was happy. The wiring isn't even noticeable and blends in well. It was apparent that I wasn't getting a complete understanding of operating the panel. He didn't leave until I felt confident with the alarm and had no further questions.

I was told I was going to be charge for a new panel. So went and go ahead with the one was in store. Now keyboard pin and contact of the door not working. Called customer service and was told they can't help me because to get the proper service I should get a ADT panel. This is the catch now they said if the tech called that the panel has to be changed they would gave me for free and what he didn't do. Now I am stuck with a service what I can properly use. Called several times to discuss about a solution and given a runaround. As a big company and being a customer already I would think it would be fixed. But was told they can help and if you want you can cancel your service... I was like I just signed up for another store and blaming for your tech and customer service mistake. I am just trying to get my proper alarm system installed and get help.

I have spent three months with trying to get my security system with ADT working. They have been out here 5 times. It beeps at all hours of the day and NIGHT incessantly. We had to take the batteries out to make it stop. ADT will not let me out of the contract even though they cannot make the system work. This company is awful and you need to stay away from them.

I’ve had the ADT system for 12 years. It’s the basic house alarm which includes the glass breakage and door entry features. I’ve talked to their technical people if a battery has gone bad or if there’s an alarm incident and they’re very pleasant. They tell me what I need to know and they walk me through if I need to key something in on the keypad. I’ve been very pleased with ADT.

We had an ADT security system installed in March 2017 and on the contract was to receive a rebate. We are now in October and every time I call the redemption center they tell me that my name does not appear in the system, transferred me to another number who said they could not assist me and transferred me again to an ADT representative. I have been on hold for 1 hour with the same message that they are overwhelming response they are currently busy. If I didn't abide by the contract ADT would expect pay, so I expect what was promised by your Regional Manager Heath **. So I am assuming your representative who has had me on hold for over an hour now is not coming back on the line. I am thoroughly disgusted and disappointed with ADT service.

Beware, it's not a month to month service agreement and the equipment is cheap and problematic. I ended up with a system that didn't work and a multi-year contract. Even though I paid extra for the service agreement, where ADT agrees to fix it if it doesn't work, they demanded that I pay to fix the system or pay a huge early termination fee.

We had our system installed in June and it has never worked for us properly. The pulse app that we pay for never worked and still does not to this day. We were not told a 3rd party has our account and we can’t get anyone to fix our problem after numerous visits. Customer service is a joke! Lies after lies. No help whatsoever! I will spread this information to every source I can so that nobody has to deal with this!

I’ve had my ADT for over 20 years. They protect my home and call if the alarm goes off. Dealing with their sales reps have been positive and it has been a good experience overall.

ADT was already installed when we moved in the house four years ago. We got the one that goes on the door and we have the ADT yard sign. I had a false alarm one time and the ADT reps were nice and friendly when I spoke to them. I’m 100% satisfied with them.

The technician who came to our home was very professional, friendly, and helpful. I appreciated the time he took to carefully explain everything, offer recommendations and install what was best for our family. I especially appreciate the additional fire and carbon monoxide monitoring that is offered. I feel safer knowing we have an ADT system in our home.

ADT responded to my complaint and closed the account and refunded overpayments on Account. I hope and pray this is the end of this matter

Using ADT has been easy and it's not complicated at all. I haven’t had many problems except for the app, which I have so my two brothers and I can turn the device on and off. I check on my mom when I’m not here and she’s here alone, and one of my brothers is having problems installing the app. It’s downloaded on his phone but it won’t accept his password, which is very frustrating. But I’ve been a long time user and I'm satisfied. If I would move, I would take it with me or have one installed at a new house.

I got ADT from USAA's recommendation. Any time I call, they’re ready to answer right away. When I had an incident where a camera wasn’t working, they sent somebody over right away to check it out. Turned out, it was the internet which was messed up. They did the best they could to fix it and they hardwired it. I’m still having a problem with it but it’s because of Charter Communications which has it all screwed up. Other than that, I never had a problem with them at all and I’d recommend them to anybody.

Great customer service to begin with. Installer was very informative, and suggested things we never thought we needed. She also suggested things that we didn't need that saved us a lot of money. Would recommend to anyone who is looking for a security system.

I used ADT's services when I lived in Burbank, California and when we moved four years ago, I would have had to pay off my contract if we couldn't have used ADT in our new house. It had a really old system, but they were able to upgrade it. Some of them are wireless because part of it is being used by the old system so that's good. I use the app to arm and disarm which is terrific. We were at a football game one time. There was a big storm and our dog broke out of the house because of the commotion. Had we not set off the alarm, we wouldn't have known it happened. We also have a sensor that's out in one door and so, until I get somebody out to fix it, it's great that I can just bypass that door. It's nice to know in this crazy world, there are still good people and companies like ADT aThey're competent, professional and reliable and I'm a happy customer.

I’ve had ADT for a long time and everything's going fine. I’ve had a few interactions with customer service through the years and they've been great. It’s been a great experience overall.

ADT has a good name for itself and they have excellent service. I've been with them for about 15 years and I got a sign out front in my house, so if anybody wants to try to break in here, they know we got security. It's the best security you can get. But I wish they would be able to give a little discount on upgrades to people like myself or customers for more than five years. Right now, they charge the same as they would a guy in the street. So I just stayed where I am and didn't upgrade anything.

We've had ADT's service for over 30 years and we love it. If we had a newer house, we'd do some more things but we have an old-fashioned basic service package and we're very happy with it. I only had one problem in the last two years and a guy fixed it in five minutes. I've had lots of false alarms and their response time is very quick. Everyone from ADT is wonderful.

We had another service before and it became ADT. I've been using them for a long time and so far I’m satisfied with them. One time, the alarm has gone off accidentally and we didn’t get there in time and they’ve called me. I’ve just been happy with ADT and I don’t want to change.

Liked that the agent was on time, very professional, courteous, and quick. Service agent set up the alarm system and put up all the sensors in a very quick time, didn't even realize he was completed when he had me sign off on the work.

I had ADT install the security system after a break-in and everything seems to be working as it should. I had an incident this last week. My electricity went off about four times during a storm. They tried to call me and the landline is also connected to the internet. So everything went off right in the middle of our call. They ended up calling the police and my daughter. They were on the ball. Since I had a break-in, I'm very careful about turning the system on each and every time I leave the house so I feel more secure. Hopefully if anyone comes to my door and sees the light on that I have security, they'll go somewhere else.

Our company was taken over by ADT through a merger, but we are very satisfied. Anytime we’ve asked questions, the reps answered them. We’ve had good results from them. I'd recommend!

I've got the Pulse feature in my ADT package and so far, I've been pretty satisfied with their service. But a couple of years ago, we had one of the alarms went off. I reset it and months went by, I did not call them.Then I needed them to do something, and they mentioned the fact that the alarm went off and they needed me to tell them the security word. I thought it was unusual that they waited to ask me a question about security sometime a month later. Sometimes they are not always on the ball when it comes to things. We were on vacation, and they couldn't notify us. So, they notified someone that our alarm went off, and that was really good. But sometimes, they are slow when it comes to contact. Still I would recommend them for the equipment that they have.

I’ve had them ever since Andrew in 1993. I started out with Brink’s and ADT bought it, and it works fine. Their reps have been very nice. I only had one time when I didn’t hear the alarm go off and they called me and it worked out fine because I gave them a code and everything else. And when I needed repairs, I called them and they came and did it. If I accidentally turn the alarm on when I’m opening the door early in the morning, they call me and I tell them why, and that’s the end of it. I really like ADT. I’m going to be 89 years old and they have been very nice to me.

Deceived, hustled outta $10,000 systems don’t work. Small home based contractor with employees that I need to monitor while unsupervised at our home. Deceived by 1st salesman into 10 cam Pulse system $4,500. Installation end of April 2017. From beginning I noticed something wasn't right. May-July we were traveling, when I finally returned and requested service I was informed that motion starts 30sec recording then all cameras go blind while uploading recording.

I. Am. Furious. I called to inquire about moving my service or canceling the service. The stupid rep put in that I was canceling service without telling me. My next payment came out without interruption. Fine. As expected. I chose to just keep the service on and continue paying through the end of the contract and figured that my NOT canceling or moving would mean things would move forward. Nope. Now I'm sitting with a negative balance in my account and an unplanned or unexpected $1,200 charge on my account. This had better get reversed. I want my service reinstated so I can fulfill my contract and then I will NEVER use this service again. They literally stole from me. Careful signing up with autopay.

My mom and dad got the ADT system in their house. When my mom and dad passed away, I’ve upgraded to Pulse and I’m fine with it. If I have a problem, I call them and they take care of it. So far, I’m happy. I feel a lot safer and secure with it.

I have had ADT since 2006, initially, it was ok. However, as time went on, I begin having trouble with billing, in spite, of me asking them to SEND THE BILL EVERY MONTH. They had gotten to the place, they were sending it every 2 months or so. Thus, naturally, the bill was larger. I DON'T WANT THIS. Additionally, periodically, the battery would get low and I was hardly able to hear the voice stating that the door and windows were covered. This occurred when I put the alarm on. Yesterday, a technician came out because the alarm was CONSTANTLY BEEPING, WHICH INDICATED, the battery was low. He fixed it and replaced the batteries. Well, last night, the system began BEEPING AGAIN. I called them this morning and asked them if they could disconnect my service until I could have this system replaced, thus, to alleviate this constant beeping, which is extremely annoying.

When I got ADT, two young guys came by to sell the service. I was so busy at that time making tamales so I asked the guys to explain to me the deal. They told me that it was a year and I could cancel after the year. When the time came I called to cancel but they told me it was for two years. I was upset 'cause I was lied to but went ahead and kept paying for another damn year even though I didn't use the system. Well the two yrs have come so I called to cancel and NOW they tell me it's for three years!!! That is ridiculous, they keep lying. They are a bunch of liars, all they want is to trap you!

We’ve had ADT for over 20 years and we've been very satisfied with them. Installation went fine, and we also have the fire alarm in addition to the security system. When one of the motion detectors was beeping, I called the reps. The woman I got was very nice and she sent me four new batteries for the motion detector, which I didn’t expect. Overall, they have been great!

I got the basic stuff from ADT which is enough to scare the burglars away. I haven’t had any burglaries and there was a time when my daughter was here and she forgot the code. We got a phone call and the cop came so it worked. She knows the code word now. Once in a while, I get a robo call when the alarm runs for a long time. I get the little call that says, “Your alarm went off. And then somebody that knew the code, shut it off. But just to let you know, we’re paying attention.”

I have a service policy with ADT and I have this alarm system for over ten years now. I've got smoke and heat detectors, window protections as well as detection for gases. I'm very pleased with the system and so far, I've had an outstanding experience with ADT. Anytime I have a problem, I call them and their reps come out direct and fix it. When I have a question, I call the proper people and we discuss the problems. I'm also satisfied with their technicians. So I am taken care of exceptionally well by everybody at ADT and the people associated with this system.

We've had ADT in this house since 2003, and we've been satisfied with the service. We feel secure and we'd recommend ADT.

Would recommend ADT to the whole family and friends. Best experience from the person that helped me on the phone to the technician. Would to thank you guys for coming quicker than I expected because of the nature of what just happen to me and the family.

The representative, Katy, who assisted me was very kind and knowledgeable. All my questions were answered with ease. I would recommend your company to anyone who requires home security. The monthly rate was surprisingly low!!

I just called ADT today (Oct 18th 2017) and requested to cancel my account (account number **) as I'm moving to a better option for home security. I am not in contract anymore and they stated it would take 30 days to cancel (Nov 17th 2017). I said fine. My major issue is that I requested some form of written confirmation (email or mail) now. The operator said no. I asked if I can record conversation for my records and she said no. I messaged ADT on the website and it states they will call me back.

I really don't know how they got such a high score on this website. I was doing home remodeling when the system was disconnected. For more than two weeks, nobody at ADT ever contacted me. That is exactly when I know for sure that it doesn't work. I called them, cancelled the service and explained to them the reason. Since my cancellation, they constantly call me and my wife over and over again, trying to get me back, no matter how clearly I told them that I no longer want their "service". It is so bothersome that I had to block their phone number eventually. Such a scam and I swear to God I almost wanted to sue them!

We've been with ADT for so long, between 25 and 30 years. In fact, this is our third house. So it was lifted in and we're very happy. We updated within the last year and we went to total satellite. We're totally pleased with our experience in every way and any time we've had a call, everything's always been good. We're not looking to make any changes. I'll recommend them.

I had ADT put in five years ago when I moved here. Everything was secured and the service was alright. And I haven’t used it but once while I was gone, the door blew open. They contacted me and asked if I wanted them to call the police. I said yes and I came straight home. I have ADT’s thing around my neck too, and it makes me feel a little safer.

I had ADT in my home for a long time and then I let it drop and then my husband and I decided we needed it again. So, we just had it reactivated. I like the fact that no one can get in your house without you hearing the alarm for the doors. If I accidentally leave a door open and somebody comes to my house they can open the door but the door will alarm me that somebody is coming in my house.

I've had ADT since 2013, and I have one motion detector, glass-breaks, window and door chimes, and keypad upstairs and downstairs. Whenever we had a problem with our system, if it accidentally went out or if we’ve accidentally opened the door and ADT's reps called, they've understood that it was just a bad call. They've been very helpful. I also had ADT put in both of my sons' houses, but they have since moved so it is inactive right now. And as a matter of fact, we had a break in on one of them while one of my sons was in Afghanistan and the alarm scared them off. I would recommend ADT over any of the others.

I’ve always had ADT and I’ve had them so long that they're on my house number five. They are the number one security system in the world and their reputation has been nothing but satisfactory. Every time I move to a new house, they've added new things so I'd add them all to my coverage. When I started, we didn’t have cameras, touchpads, and I had to turn the alarm on and off with a key. Now, I have all including motion detectors, cameras, and the alarm if someone breaks a window. I’ve had the most interaction with the house team and five different representatives and I’m very pleased. The installers have also been wonderful. For the few times that I’ve had a problem, they came right out Johnny-on-the-spot and I didn’t have to wait long. In fact, they come every five years and replace all the batteries in my house since I’m 74 years old. I highly recommend them.

We needed a security system for the house with a recent rash of break ins a shooting. I called and got the ADT system installed within hours. Not even 5 weeks later the system goes down. I call and try to get someone scheduled to come out and fix it and they tell me it will be at least a week. That is unacceptable to not be covered that long. Very disappointed with effort of trying to get this fixed. But if you want a new system they will be there the same day!!!

For the month of September I was overbilled on my standard monthly charge. This has happened before. I called ADT, and was told that the overbilled amount would be deducted in October. The October bill did not show the correction. Now I have to spend my valuable time in calling ADT once more to address this issue. Terrible!

We have two door alarms and three motion detectors from ADT, as well as cell phone linked to the phone system. The installation team came in three years ago and upgraded the system we had. They changed the cell phone unit and some electronics. Their reps were helpful. We did call them about the remote because the batteries were running low and we weren't sure what we needed to do. They sent us a battery but it's a wrong type. And then, they sent us a larger battery for a different model of the remotes. We've called them a couple of times just to find out some basic information. When we have problems, we get good answer. When we needed information, they give us information. So, everything's working fine.

I've recommended ADT to other people. It's a good system that works excellently and is reasonably priced. Their reps were very professional and very knowledgeable and answered all my questions that I had and also, the installer did great.

When we purchased our ADT security package, we had good interactions with their reps and the installation team who showed me how to operate it. Our package includes the yard signs, wireless keychains, and motion detectors. We have ADT for about three years now and I'm satisfied.

I am completely satisfied with ADT. We’ve had our system for 22 years and when we first had it installed it was Counterforce. The customer service has always been prompt, very courteous, tend to get out here within a reasonable amount of time to either change the batteries or whatever needs to be done. There is no way I would change from ADT.

I’m well-satisfied with ADT's service. I had something went wrong with the ADT system and we had a power outage, so I could not get into my camera to look at it. When I called ADT, they sent a technician out. And when he told me it was a $25 charge for him coming out, I was stunned because no one had ever said a word to me about it before. I told him I'd call ADT and find out about it, and I have not heard another word. I have my payments automatically withdrawn from my checking account each month. And so, they may have taken it out of my account like that. But when you pay what you pay each month for the service and you really don’t call them out often, they shouldn't charge you for it.

Just got a call from Protect Your Home requesting payment for a "permit fee" of $31.70. I cannot believe they try and collect this after having the system for nearly 2 months. I told the agent to send me a letter explaining why this additional charge is just now being added. The first tech installed a wireless system and neglected to tell me the monthly charge was almost double for the system I asked to be installed. This is not a good reputation for ADT for the unhappy customers to deal with. If this continues I will cancel my service within the 3 month period. Be warned, this company will try and rip you off if you don't stand up for yourself.

I recently had an issue with our box and had to contact an ADT representative. This representative was very helpful. She guided me through the steps to test the system and also for ADT to get a signal. I feel safe and secure with our ADT system. I would definitely recommend ADT to friends.

I have the keypad in my ADT service package, and if the alarm goes off, they make a call. I had one false alarm and it could’ve been a lizard crawling across the sensor but there was nothing, so I just turn off the motion detector when I leave. Overall I’m quite satisfied with the service.

We set our alarm and left our home for a provisions run - somehow we left the door cracked open. ADT was quick to call us, but because I didn't recognize their number I didn't answer the call. ADT then called my backup number (a friend), and my friend immediately called me. I called ADT, they canceled the police alert, I returned home and closed my door. Easy as pie! My only recommendation for ADT is to make your number known rather than having it appear as "Unknown Caller" on the phone's screen (and I have ADT saved as a contact). Regardless, thank you ADT for actually doing what you advertise. Kudos!

I was tricked into believing I was safe! My alarm has went off numerous times and I never got a call! ADT claims it takes 20 seconds for them to be contacted! What is the point of that! If a burglar comes in when I am home with a gun and forces me to shut my alarm off I will be dead! If I try to trick them and put the wrong code in nothing will happen besides my alarm going off! This is insane! I was told the second it goes off I would get a call. That was the reason for me upgrading and pays $60 a month for a key fob! I want my money back and I was to cancel my service! This is terrible. I feel more unsafe now than ever. I lose all of this money and don't feel protected! I don't even have cameras or sensors in my second floor! I can't believe how terrible these people are. I should just leave my doors open!

We've had ADT for seven years and we've been happy. We were having some issues with false alarms when it was windy and I was getting really frustrated with it. I called ADT and they had someone come out without charging us any kind of maintenance visit. The technician found a sensor for a window that was bad and he also did something in the box itself. That resolved the issues. We’ve got a fairly complete system now too and we've been pleased. I feel safe and the price that they charge for their services is very acceptable.

We're happy with ADT. We have been with them for years. We had Brinks then and then we changed to ADT, and we've been with them since then. We got their alarm and the app. Their installer was very kind, very knowledgeable in what he was doing and he explained everything. Their customer service reps have been very helpful and very knowledgeable when they talk to us on the phone. So far, we're satisfied with ADT's service.

Found system to be very simple and reliable for security. Made an error the first week but corrected this and have been very satisfied with results. I would recommend product to friends and family. The small fob that controls the system has proven to provide easy access to the setting of the system.

ADT was already in my house when I bought it, and they impressed me. The time that impressed me the most is when my girls were at home. We were out watching a movie. I got a call from ADT and they want to check the systems when I got back. When I got back, my daughter and I were in the hallway, but her friend and the dog were running in the living room. They said, "Get the little girl and the dog out of the living room, so we can finish these measurements." That was pretty cool. I like that it’s not connected to the wires and it automatically can call the police or the fire department. Once every few years they would contact me about checking the systems or they will notify me that something was wrong with the system, then I get that fixed. They’re always on top of it. The team from ADT is professional or I wouldn't have stayed with them.

Long story short I was lied and trick to get service. The move package came with a free camera. The tech explained to me it would cost 299 to install plus the 107 I had already paid so I told him that was okay. I didn't have over 300 to spend at that time. The tech left then came back and said that his manager wanted to speak with me on the phone. The manager basically told me to get the service and he would send the 300 in visa to cover the upgrade and that I would get the original 100 visa. The tech installed the service and I asked when will I get gift card to upgrade because the service I have is not what I wanted. He then said his manager was in a meeting and will get in contact with me which I still haven't heard from. The rep and tech failed to mention they would charge my card another 100 for advance service now I'm out of 200 dollars and stuck with a service I hate. I would not recommend ADT.

I’ve had ADT for years and they've been very responsive. There was a period that I had some mice in my attic, and then the alarm went off many times. In fact, I have a bad record with the police because they started charging me and I never paid the police back. I'd recommend ADT.

I've been with ADT since '96 and my satisfaction level with them is good. If I open the door accidentally, they'll call and say, "Hey, is everything okay?" We had problems one time when the window that was not opening when they said it was opened and a cop came out. There was no one home and they called us, and told me to meet the police there and found out it was a faulty detector in one of the windows. I'm pleased with their response time.

Jessica came out and expediently took care of the issue. The sensor was detecting a tree limb outside the glass front door, which would move when the wind blows. Great experience and service thus far. Thank you Jessica!

ADT was one of the major alarm companies in town so I went with them. I like that they got their stuff together, they know what they're doing and when I needed them for something, they're Johnny on spot to come out and fix it. At times the batteries go out here and the system goes down so I call them, they come out and check it for me and replace whatever needs replacing and fixing. And, we're good for another few years. Their installation team was knowledgeable, fast and courteous. They did their job.

It's been a good experience having ADT. I got sensors for doors and windows from them.

I've used ADT in several homes over the years. I got the keypad, then there are smoke and fire detectors. Plus, it automatically dials in if something happens. There are also motion sensors, things on the doors and window breakage. It's a pretty comprehensive program and I'm happy with what I have. We were here for about four years and ADT came over. There already was a system in here and we modified it, beefed it up a little bit more. I like ADT and I've always had good experience with it. They're efficient and always on top of things. We use it every day and we've never had any trouble with it. It's never faulted in any way, so it's like the silent warrior in the background, very reliable. We're very satisfied.

We have been using ADT for over 25 years. It's the only system that we knew at that time. So far, we have no complaints. It's been fine over the years. We kept them this whole time because the system always works. Even when I accidentally set it off, they call immediately. We tried to have it upgraded. Now, we have the cordless and it's not that cheap. We also had the system redone when we put in the impact windows.

ADT makes me feel safe and comfortable. ADT is always available 24 x 7. 1 800 always ready and available. That's about all I can say about ADT. They're always there and available and it's very reasonable and they take care of me and they watch out for me and I feel safe.

We are fortunate, that in the years that we have had ADT as our security system, Our alarm has been triggered only a few times. But when our alarm has been activated, the ADT representatives are so quick and prompt about calling to check if any law enforcement is required. ADT is a wonderful company! And they truly give you a peace of mind when it comes to security for your home and for your family.

We’ve been having some serious issues with ADT. I have an iPad that I can do the Pulse. We have made sure that everything is current, have updated stuff, have rebooted and have done everything possible with the app. But when we pull the ADT pulse app and sign in, it crashes. They’re saying they’re working on a fix for it. They’re obviously aware of our problem.

We've had ADT for over 30 years. It's easy to use and they've been dependable. We've had no trouble so far.

Had 2 alarms sound in a month. Went over with office and they sent a tech to check. There was a problem with a motion sensor. He corrected it and we have had no further problems! The alarms were scary, but once your Tech went over the problem and possible causes we were happy.

Nation's best Home Security service provider (Supposedly), are just a another company waiting to CON YOU!! Yes, you read it right CON/RIP-OFF/STEAL. Oct 2, 2017: I contacted the ADT Sales center responding to a online campaign for $27.99 with free equipment etc. After spending almost an hour on the phone with Tanner ** (EmpCode: **) and speaking to his Sales Manager Bill ** (Emp Code:**) to get the appointment for the next day. I was sold the services for $27.99.

Very happy with how the system was installed. The person who did the install was very personable. He answered all our questions. He also took us through everything we would need to know on how to use the pad. I really have nothing more to say. The job was done in a fashionable amount of time. The installer was great.

I have been very happy with the service I have received from ADT. I have had a couple of incidents that I have been entirely my fault and they have completely followed through on their end. One night I accidentally hit the panic button while I was carrying in some items; didn't realize it until the police showed up to my house. ADT had tried to call but could not reach me because my phone on silent. I was comforted to know that the system worked.

After recently experiencing a burglary in our home while we slept, I was fearful it would happen again. I immediately decided upon ADT Security Services. The representative who called me to set up our installation appointment was very kind and understanding, listening to the details of our break in. The installer, who arrived, also very cordial and professional, explained all of our options, answering many questions I had, and allowing my husband and I to choose the level of service we wanted, without feeling any high pressure sales.

Very good hassle free alarm system designed and suited to my needs. Great system very low maintenance and when back up battery went out, I called and it was replaced within a day. Very good customer service. Would recommend this company to anyone looking for a good affordable alarm system.

Installer showed up on time and thoroughly explained everything he was doing as he did it. What I most appreciated was that he explained each piece of equipment and what he determined as the best option as far as what got installed and how/why it should get installed. Upon completion he thoroughly went through the operation of whole system. Due to this we now feel secure from any potential intrusion.

One evening I lit my fireplace and forgot to open the flue. Well, the smoke was horrible!!! The alarm came on and ADT called me, Thank God. The lady stayed on the phone with me until I opened all the living room and dining room windows and turned on the ceiling fans and air conditioning. She helped me to calm down and feel safe! THANK YOU ADT!!!

We've had several properties and we've always used ADT. We live up on the mountaintop so we don't have all the service that we would really like. We have traditional home security services but because of the technology up here we can't turn our lights off and on, and we can't check our security from a distance if we go someplace. We have to rely on them to call us if there's a problem. The sales rep was really very nice. He told us what our options were and he also told us what the limits were for ADT given where we're located. We knew that we had to get some kind of service so, we didn't really discuss the budget too much. But he's very pleasant and he went through all of the options that ADT had and then came back when they did the installation.

The sales representative from ADT was very positive. He was very thorough about making sure I understood how the house alarm works. And when the installation team came, they were able to install the system very quickly. So far, I'm very satisfied. ADT provides a very good service. I've had it now for about three years and I use it every day, but I never had an incident except at one time when the door didn’t latch and it came open. I was still by my house and they called very promptly. I heard the alarm going off and I couldn’t get to it fast enough before they called and checked. And it is nice to know that everything still works like it's supposed to. The only thing is that the monthly service keeps going up although nothing has changed. And I noticed that there are other things that are not as expensive coming out on the market. When I started, it was $40 a month and it's close to $50 now, which was a pretty significant increase in three years.

So far, ADT has been very nice, and we haven’t had any problems with them. Everybody is very nice when they call to make sure if the alarm goes off and I forget to call and cancel. We’ve also had the panel beeping when it was time to change the battery, and ADT’s representatives told us how to get the battery out.

I had called ADT directly and rescheduled my original Oct. 6th appointment because of a work conflict and moved it to Oct. 9th. No service tech showed up today so I called. Customer service said it was cancelled but no notes from their side on why. I got no communication it was cancelled and I took off work and cancelled meetings specifically for this. How does their CRM platform not allow notes on why the service appointment was cancelled. Terrible customer service.

I tried to cancel with them 3 days after they set me up. They told me it's free cancellation. They sent people to take all equipment out of my house. They told me I'm set up! And they are still taking money out of my account and send me bills. I have been calling them and talked to different people and it seems no one knows what they are doing! I have emails and I have evidence and witness to prove myself.

They install, charge $2,000 bucks, and never show up when you complain or have a problem. Then they say you didn't report a problem, and wait out for 30 days, and try to charge you a $700 disconnect fee. Crooked liars and thieves, plain and simple.

We recently moved and wanted to install a system in the new place. We've been longtime customers as our old home had your system for 25 yrs. The installer was not the best. He acted put out that he needed to get under the house to work and did a rushed job. Shortly after, our system started beeping so had to have a tech come over to troubleshoot. He checked it out, said it was working correctly and 45 min. later left. Within 24 hrs keypad was beeping again! So basically we weren't able to use the system. So you sent out another tech. His name is Steve ** and what a blessing! Wish you would've sent him 1st time. He took the time to dig deep and figure out the problem! He was here couple hours but ended up replacing most of what the installer did and corrected the problem. We now finally have a functioning system and haven't had any problems since. Maybe that installer needs a refresher course?

Dealing with ADT's sales rep went really well. He was also the one who installed the system and it was great. He was awesome. ADT’s a great service and I enjoy all the extras. I like their app the most and we can use more phones. There was a little bit of a glitch when they updated the app but they've got it worked out. Everything's good. I have recommended it to several other people that worked for me. ADT is easy to work with, very good on the price and effective.

I am not good at writing reviews but I want to say that ADT was very heartwarming in my situation as to why I had to cancel my service with them and understood and I did not have a problem at all. I would recommend them to anyone who needs their service and as soon as we are settled again, we will contact them to get their service again. I thank them so much for being so kind in our situation.

I arrived home through the garage and immediately went outside via the front door, bypassing the alarm keypad. I set off the alarm, came back inside and immediately disarmed the alarm. ADT called without delay and confirmed with me that I was the one who disarmed the alarm. ADT was satisfied and did not notify the police.

I was with Brinks, and then it became ADT. I have a digital keypad, interior motion detectors, the ADT yard signs and the window breakage too. Their install team did a real good job too. It's been good so far. I accidentally pushed the alarm when I was trying to turn it on and I didn't have my glasses on and I was in a hurry and pushed the button when we were leaving. They called and I told them that it was a mistake, and they asked for my code and I gave it to them, and they said, "Okay, thanks." Their response time was real quick. We're happy with it but it could always be cheaper.

I've had ADT since May 1997. We feel confident that the house is taken care of when we go away. However, a month ago, we had a false fire alarm. It was more about steam coming out of the shower room. I talked to their reps about that and they were very understanding and very helpful. We've had ADT for a number of years and it's been a good system for us. It has done whatever we've asked it to do and I'm happy with it.

We have been ADT customers for approximately 14 years and have never had a complaint about their service. When we speak with technicians over there they are always knowledgeable and kind. The prices are great, and on the one occasion that we had a break-in (2012) our alarm system worked perfectly. No complaints about ADT here.

We have been very pleased with ADT and have had no complaints at all. When the alarm has gone off we have gotten excellent service and they have taken care of our needs. It has been easy to pay the bill and to get in contact with them. I would recommend ADT to friends and family.

I am very happy with the service I get from ADT. I like the secure feeling I have whenever I've left my home knowing that ADT is protecting it. The service dept. is outstanding. I used it after my dog's tail set off the motion sensor, they came right out and adjusted it so my dog wouldn't set it off.

The service with ADT has been very satisfactory. I appreciate them and I will continue to do business with them. I appreciate the newsletters, they are very informative. It would be great for Seniors or long-time customers to receive discounts. All in all great company with great products and services.

Service tech was pleasant, neat, skilled and strove to please. He was able to answer all questions. Compared to some of your techs, he was outstanding. I have responded to queries, being completely honest, reflecting both good and bad. This tech needs to be recognized for his performance.

I had been staying with my mother that night when I received a call at about 4:30 am on my cell which I didn't hear. Next the home phone at my mom's rang waking both me and my mother alerting me the alarm was triggered. The rep had already made the call to the police informing them I was my way and would arrive in five minutes. When I arrived two police officers met me and cleared the house for me, inside and out. Everything was executed perfectly from the ADT rep to the police response. My thanks to ADT!

I have called in and terminated services. They said they would mail the final bill at 75% of the remaining. Instead they continue to bill monthly. I called again and disputed with credit card company to stop it. They put me on a robot dialer for the billing department. I answered the call and explained again! The 3rd time that they need to mail me the bill. They never sent the final bill and continue to robot dial me. Stop harassing me due to your failure to listen! I will not pay you now that you've harassed me and refuse to turn off the monthly and send the final bill.

ADT has a real dud for me. I've had ADT for 3 of my homes, and honestly, they have been awful. The only reason I ended up having them in my last house was that I had Brink's who was great, but they were unfortunately bought out by ADT. In the last 2 weeks I've had to have service people out for various problems with my alarm. Right now they are telling me my alarm isn't communicating with them. Of course they don't seem to care that in the meantime you are without any protection for your house. They are just the most frustrating company I've ever dealt with. Even Comcast is better!

ADT has provided me with good service but over the last several years that I've had them as a provider the monthly fee keeps creeping up while other options seem to be much less expensive. I am considering switching to another provider.

I'm very satisfied with their unfaltering response and professionalism ALWAYS. I'm one of those dummies who constantly accidentally sets off the panic alarm because I keep the key fob in my pocket and my keys always seem to poke it and I always get a phone call no matter what time or day. They make me feel safe and always watched and I know I can count on them to be there with me in case my family were to ever need them for real. Thanks ADT!

Our experience with ADT has always been positive, be it alarm questions, resetting codes, or installation of cameras. No complaints whatsoever. Service has always been prompt and efficient. We have had several visits from technicians for adding additional cameras, and the work was always completed to our satisfaction.

I’ve had ADT Security for my home since it was built 16 years ago. They provide excellent service.

We have had ADT for 25 years and it seems to function properly and the service has been good so far. When we moved to our new house the people who did the installation were very nice. Two years ago, they also came and willingly moved the plug that was kind of unsightly in our room to the closet so that was very pleasant. We've been happy with ADT.

I put ADT's alarm system in when I bought the house. When I signed up, I was just really happy with all the people I've worked with. Even though I got the system in free, I did spend extra money to do things that I needed to be done. I like that it's just easy for me to operate. Up until about four weeks ago, my contact with anybody I dealt with has been great. But this last month, I'm a really unhappy customer.

It has been a trouble free system and so have all the aspects of dealing with ADT. I have recommended the system to numerous friends and I know of two that have had it installed. They have also been pleased with the ease of use.

On occasion being in our seventies mistakenly hit the panic button inadvertently with other keys pushing it in our pockets. ADT is extremely prompt and courteous taking their job very seriously which makes us feel very safe and protected. Thank you.

We were about an hour away from home one day, I got a call that our alarm had gone off. ADT called the police and they checked the house right away. The police then called me to let me know that the house was secure. It gave me peace of mind.

I am a techno-tard... so, when I had to call a representative after Irma for service I was tentative. The nicest young lady helped me through each step... Even helped me set the clock. Very nice! I wish I could remember her name. I feel very safe with ADT. Thank you.

We got whatever we were promised and at a reasonable price. The installation person was very polite and helped us explain all the security features. He also, negotiated a great deal which saved some money for us while giving us the protection we required.

I accidentally touched button on my emergency base unit. Response time was excellent. I know if it was a genuine emergency for me your staff would respond immediately with efficiency and professionalism. I feel very secure with this system. I will definitely recommend this unit to my friends and associates. We do have an ADT Security System and we are happy and satisfied with this as well.

ADT has exceeded expectations in customer care. They stay in touch to ensure our safety and protection. Representatives are courteous and willing to answer any question. My husband and I have confidence in the equipment and service that ADT provides.

ADT's professional installation and service by their personnel are outstanding. The person that installed the unit was prompt in schedule to perform required work with all the necessary components, he had the knowledge to properly perform the installation. This is our second home with the ADT system and we are very satisfied with ADT.

Steve, our alarm installer made us feel completely comfortable with the process, answered all our questions, finished in a timely fashion and left nothing for us to clean up. In the six days since installation we have no questions on the operation of the alarm. We made the right choice in picking your company for providing and installing our alarm.

I’ve been with ADT for probably seven or eight years now. I am satisfied with the service package I got and everything’s been fine.

For 15 years that I've been using ADT, their service has always been quick and professional and their reps were always courteous and fast.

As always my experience with ADT was excellent. The technician Mike was not only friendly and very courteous but very knowledgeable of his work. When he finished he took the time to show me how to function the system. If I were to rate him I will give him a 10+. Thanks.

We had a keypad that the number 8 would not work every time it was punched. The tech test the keypad and said all keys were working. The tech swapped our two keypads. Our system is 25 years old. He didn't have an exact keypad to replace the bad one. We didn't want to do an upgrade at this time.

I feel very safe with my ADT system. I always set it when I go to bed at night and I can sleep peacefully. I used to feel safe with my dog but ever since she passed the security I feel safe with is my alarm system. I'm also at ease when I go out 'cause I set my alarm system that I'm away.

Recently I was notified (by phone) by ADT that my alarm was on, but I wasn't home. When I returned the call, they had dispatched the police to my residence. It was very prompt, and I feel it was by the numbers. I actually reached the ADT operator before the police arrived at my home and the dispatch was terminated due to my responses with the ADT operator. But the experience was spot-on!

So far everything I have experienced has been professional and courteous. Our service has operated efficiently so we are satisfied. The reputation of ADT is supported by its service. The technician that installed our service in our new home provided expert guidance in explaining our system. We have been part of ADT for several years so when we moved we updated our system and we are glad we did.

I love the phone app, so that I can lock and unlock from wherever I am at. The remote is handy for my daughter to get in to take care of the animals when we are away! I have peace of mind now, and I really appreciate that!

On Thursday Oct. 5th at 10:37 pm the alarm sounded. After one hour with the fire dept. in my home it became apparent the device malfunctioned. There was no carbon monoxide in my home. My complete system was disconnected. I was told no one could come until 10/12. I was appalled. Finally after much begging they are coming today. 10/6 between 12-5. I'm upset that I was treated to abruptly.

My favorite part of the system is the doorbell. I can answer the door away from home and it's great knowing who's at my door at all times. I like it that the system is flexible to accommodate pets if they are present. I also like it that the alarm is loud enough to be heard but doesn't kill my ears either when I accidentally set it off when I bent down to do some work on the floor and the key fob was pressed down for 30 seconds or longer. The ADT person called me right away to ask if there was an emergency. She helped me figure out how the alarm was accidentally set.

I have been satisfied with the protection provided by ADT for our home. I am not however satisfied with the monthly fee for this service. The fee of $47.99 per month is difficult to justify when other ADT servers offer a much less monthly fee, When complained the response, we have you for 3 years!

I've been using ADT for seven years and I've been pleased overall, however, has felt like the pricing is a little high. I changed my mind recently when my alarm was triggered for the first time a couple weeks ago. The ADT service center called me to notify me the alarm had triggered and police were dispatched. I drove home and arrived just as the police arrived. While they were searching the house ADT called again to ask if everything was okay as they saw that the system had been triggered again. I explained the police were searching the house and the ADT rep offered to place the system on standby until the police were done. It was nice to know ADT was still monitoring and to the extent that they called me a second time. Thanks ADT! I certainly will recommend your service!

Excellent service always there. Customer service always there to assure you of providing for your family safety. System works even in bad weather. Customer service will walk you through any problem you may have, with cameras, or keypad. Thanks ADT for my family safety.

Key fob stopped working, battery replacement did not help. TCT ADT. Was informed since we had the maintenance contract it was covered. Technician was able to come out the same day, gave us a new fob and programmed it. Also answered questions about our current system and explained what specials were being offered at this time.

The tech announced himself. Came in. Did his work. Cordial. Friendly. I was pleased with the tech. He told me what was going on and asked if any assistance with anything else. And showed me the video camera for front door. But I did decline.

They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.

Very good system. My only complaint is the small remote. The buttons are not recessed far enough into the unit to prevent false alarms. I had to quit using it for that reason. Even though I prefer it if it was better designed.

Service is very dependable. Responsive to all calls for service or system changes. Call back from alarm is within a minute or two. They could be more open to other types of security devices available today vs their equipment.

Very helpful in sales process and I appreciated the incentive applied to cost. My installer was terrific, answered questions and gave great advice. I’m still waiting for window stickers and a sign though. Please let me know how to get them.

ADT has delivered much security to my family. Upon purchasing our home, ADT was recommended by a good friend. I can’t thank the company and the friend enough. Just knowing that the security is in place and keep us safe allows me to Rest a sure. Happily satisfied family since 2013.

Alarm accidentally set off. ADT responded quickly with automated call, said no further action needed, call ADT if I had any questions. It wasn't a big deal. I simply opened back door before shutting the alarm off. What can I say but thank you ADT for my security system.

I called ADT to set up an install and was told that there would be an initial fee of $104. I was okay with that. Then I learned that they contract out an Authorized Dealer. Okay. I was okay with this up to this point. The company is called Defender. Let me tell you, the RUDEST customer service and experience ever. The gentleman came and before he even sat down to tell me what I would need, he started uninstalling the old keypad I had in the house (I recently purchased this home). He then walked around the house and told me I would need at least $6,000 worth of equipment. I laughed. The dog laughed and we all looked at him and he said he would see what he could do. He came back and said it would be $1,600. Mind you, the initial ADT rep said he is also giving me $650 in equipment credit. I told the installer this and he said that's including the credit.

Have had no problems with the system. Very satisfied with them. Do recommend to others. Like the Pulse option for remote analyzing. I had to replace the battery. They shipped it and showed me how to install. It worked out fine.

Have been a customer for many years. The monitoring service is prompt and efficient. On the few occasions that we have needed a technician, one has been promptly dispatched. All we have met were outstanding individuals. They cared about our problems and solved them quickly with their extensive knowledge of the system. We are satisfied customers.

I admire a company with good customer service. ADT is one. They know, or get help. My new phone company. Ooma Telo, wasn't compatible with ADT's alarm system. ADT researched the problem, sent a tech to install a 'cell guard' (name?). It fixed the problem, with a one time installation fee.

The customer service agent was polite and allowed me to answer all her concerns without causing further disruption. Once, the cause of the fire alarm was explained. The alarm was reset for a 30 minute pause to allow us time to fix the cooking incident we experienced in the kitchen. Thanks.

The service both from sale to the installation was outstanding. Friendly yet very professional. I was not pressured to have anything that I didn't need and got absolutely what I needed. The referral money is also a double bonus. I highly recommend them.

I have had the service for a month. So far the staff and support team have been very helpful. My alarm continued to go off due to a faulty window connection. David ** and the team walked me through some fixes. David came by to check my alarm and window. I sleep comfortable at night knowing my home is alarmed and secure. I recommend ADT to anyone interested in securing your home.

The young man that arrived at my door was exactly what any company would want representing them. More than capable, he was a welcome presence in a home. His time in answering questions, his relaxed attitude and general appearance made our experience much better than expected. He took the time asking questions and when asked he made suggestions. He was educated in statistics of his livelihood that helped in the decision process without any pressure involved.

We are pleased with our ADT... We are away from our home for about 5 months in winter and rely on our security to keep our home safe. Our home is checked by family periodically but ADT is always there.