ADT Reviews

Everything from installation, customer service. product and calls when alarm goes off is class A. ADT truly cares about their customer. They let you know if batteries need to be replaced. They are always there for you if you have any questions or problems.

Recently I switch my service with this co. because of my dissatisfaction with their service and prices going up at least 3 times a year. Also after I called them on the phone to have the service disconnected, and was told I DID NOT OWED them anything. They just sent me a bill for another $55+ dollars, claiming that their contract stipulates that you have to tell them 30 days in advance! 30 days in advance for the alarm going off and no one calling you on the phone to see if you are OK.

Called in July to cancel service. Four months later I am still getting invoices and auto debited despite multiple calls and emails. Terrible service. Will never use again and will warn everyone I know never to use ADT.

I have ADT for about 8 years now, any issues they will care with such professionalism, but about a month ago my system had a malfunction and my alarm went off while I was at work. I had a work order schedule, and they knew about it. Alarm went off and one of the representative sent out the Fayetteville NC police department out. I was charge 75.00 total, they said I authorize this. No I did not, and now I am out of my budget, because I have to make payment for something I DID NOT AUTHORIZE!!!

We’ve had ADT for a long, long time. I started out with a different company and ADT took over. I’ve got a very basic package and I also have a button I can wear if I’m alone which I can just press to get help. So far, I’ve been really happy with them. There were a couple of times when I really messed up and I forgot to turn the alarm off going outside and so, I had to get in. Their reps responded right away, which was impressive. They were always very nice and very helpful. When ADT took over, their installation team came in and checked the system to make sure it was okay. They said it was and they’ve been good.

We've become more and more aware that our society isn't taking care of its people very well anymore and wish to do it less and less. Because of that, we knew that because we don’t care for each other that some of us are going to fall by the wayside and become thieves. That’s normal and there’s no surprise there. It's not because they’re good or bad people, it’s because they’re trying to survive. We're sad about that, but we work hard for what we have, too. So, we got a protection system in the house. We originally had Platinum Protection and they were bought out by ADT. The switch over was seamless and their service has always been good.

Very pleased with ADT! The service is excellent! When I call, the representatives are always courteous, prompt and professional, and they always resolve any issues quickly and easily. Would recommend ADT to anyone! Keep up the good work!!! Also very pleased with the price. Very affordable.

Always wonderful, I've been with ADT for about twelve years at different houses. I couldn't be more happier with a different service. I love the great service and great prices. They're awesome! I would highly recommend them to anyone or everyone! They are always available anytime I need them.

Representative was knowledgeable, professional, and friendly. ADT has always been there when I needed advice on the system. Would highly recommend ADT to anyone interested in a home security system. I do not know what I would do without ADT at my side when home security is the issue.

I JUST had my install a week ago. I have had to call tech support 3 times. There is obviously an issue. I told ADT I want to cancel this agreement. I am not happy with their product. They have hung up on me 3 times. I asked for a supervisor - I was told THEY do not take calls. They only chat with the operators. I asked for a corporate phone number. They gave me a fax number. She said corporate "does not take calls". SERIOUSLY? DO NOT GIVE THEM A PENNY OF YOUR MONEY. I am on hold with American Express as I paid for a year in advance. I will dispute this charge. I am writing to the BBB today and the Attorney General and I will be calling my local news station. DO NOT PURCHASE ADT.

The installer was very thorough in making sure everything was set up properly. He made it a point to have me download the apps for ADT and Ring, and showed me how to link the devices to my phone. Because of his thoroughness, I didn't have any questions at the end of the installation. Great work.

Thanks ADT! I received excellent customer service when I called ADT for assistance. The call was easy. The customer service representative was friendly and provided excellent customer service! Thank you ADT! I enjoyed speaking with the customer service representative. The call was quick and I made little to no effort when I spoke with the representative. The representative was able to easily and quickly help me to help me resolve my issue.

My security at my home is much more comfortable than to be without it. My experience with them is good and the secure feeling that they are and will be there. Whenever I've any question or problem they have been there and make me feel like that I have their back. I would recommend them to others anytime and I have done so.

The installers were excellent. Not only very patient and knowledgeable but dedicated to making sure everything was correct and working. The installers also stayed very late till the job was complete and were very professional. The salesperson was also very helpful and knowledgeable.

The ADT scam. Avoid it at all costs. The ADT saga continues. Please note that the condo I bought already had a system. When I called them I asked them to reactivate it and add a couple of components. I had a keypad already but it was not in a desirable location. I asked for a second keypad, another motion sensor, and a couple of additional window sensors. When the rep talked to me on the phone they promised me $1072 in free equipment, a 100.00 gift card, state of the art equipment, professionally installed, and walked thru an order that met my requirements.

My daughter worked with someone who installed part-time for ADT. I got ADT's motion sensors for the doors, the fire protection, and I have the chain that I can wear around my neck. Installation was fine and somebody had to come at night. He was here for a long time and he was very pleasant. Everything worked fine afterwards. From time to time, I have a battery that goes out and I call the representatives. And if the battery is the one that I can put in, I order it. If it's the one that they need a service man for, a very nice man comes out fairly quickly. I'm very pleased with the service so far.

My home was robbed in broad daylight while I was at work, so I wanted to invest in a security package. My interactions with the sales rep at ADT were wonderful. When I called, she explained to me all the different things that I could get and I picked the ones that I wanted. She was very professional and she did a great job. I got a service package that includes an in-house motion detector and devices on my front door, back door, and the door that leads into my garage.

I'm highly satisfied with ADT's service. They are so good when I need to contact them. Their technicians are terrific. There have been many occasions when I've called, especially when we were first getting the cameras hooked up, and I have been absolutely impressed by how courteous and talented they are. The telephone service is not usually the best, especially when it's tech-related, and their technicians are so good at walking us through things and getting us help. I had one guy come and he was here for so long, and he was kind of sad because he couldn't seem to fix the issue. But he managed to fix it and he was quite relieved and happy when he did. And then he made sure that we had his name because he said he knows the system so when we need help again, we can call him.

I enjoyed my ADT system. I feel safe with it and we use it daily problems for the comfort and safety of the family. So I think everybody should have this. Nothing like feeling protection and know you are here for us.

I have used ADT for over 24 years. When I moved to my new home in 2013, I reviewed the services provided by other companies. I signed a contract with ADT. I have had no major issues/problems with the service provided. However, ADT is more expensive than most security services available.

ADT keeps my house safe. Nobody can break into my house without the police being called. It keeps track of all the doors and windows, it tells me what is open. That help me a lot. The system also lets me know when one of the devices needs a new battery. Arming the system is very easy.

Very happy with installation and communication with ADT installer. Installer polite, friendly, informative & making sure I was happy with agreement and product. Worked with me to get the equipment I wanted for a price I could work with. Very pleased with service.

Just want to let you know that our family is very satisfied with your services. My momma is an alt/dementia patient and your ADT security has been very helpful. Thank you very much. I will recommend that your services are wonderful and very helpful. Thanks again.

They were very quick in their response, kind, knowledgeable. My mom was always setting off the ADT button, by dropping it. The service was always very understanding. Towards the end, mom fell quite a few times, they had the paramedics out in a couple of minutes each time. When I get to the age I need this type of service, I will definitely hire ADT.

Our alarm went off in the middle of the night but the alarm didn't go off in the house. What woke us up was a policeman knocking at her door asking if everything was okay and that they got a call saying there was a break-in. We went outside and looked. There was no sign of any activity. So I called ADT. They did a test and realize a door sensor was the problem. It sent out a silent alarm. On the next day they set a repairman out and fixed it. I was so glad that it was easy for them to diagnose and fix the problem. I'm very happy. Thank you.

I recently changed my phone service and then I had to change it back because it wouldn’t monitor my ADT service. And whenever I spoke to the customer service team at ADT, it was fine. We've been having ADT for 7 years now.

We had an ADT system in Georgia that we never used because it was so complicated and it had different areas and different sections and we never could figure out how to use it. And then, we moved to San Antonio in this little, tiny house and a lot more people around. We’ve always heard ADT was a great company so we thought, we would go ahead and get it installed. I did some digging around to see how complicated it would be and found out that it wasn’t very complicated at all. So, we got it put in. ADT to me has always been the first name in home security. In my mind, ADT is the safest home security system you can get. I got the one where if they break the glass, the sensors on the doors go off, as well as the keychains that we can turn on and off from outside the house. But we don’t use those. We just got a simple system.

I am a senior citizen living alone. I am active but many times the fact of a senior woman living alone leads to unwanted situations. Just recently someone that criminally trespassed on my property was apprehended because the officer recognized the man as a repeat offender. Because I had installed your cameras and they gave an accurate picture of him climbing my six foot fence: in order to access my bathroom window that was sometimes left a little ajar. They caught him less than two hours later.

Our alarm remote worked... except for the PANIC button! ADT sent a technician to our home to fix it. His name is Josh and he was a true professional. He had superior insight in his area of expertise and explained everything in terms we could understand. He made us aware of other items offered by ADT that would be of interest to us, and they were! In the future, I will purchase the Ring Video Doorbell and the Safewatch Cellguard... and I would prefer Josh as the installer. He is a credit to your company.

ADT is always on top of things when it comes to the security of my property. They always call when the alarm is tripped, and even send police officers to my house when they couldn't reach me. I really feel safe having ADT monitor my property.

I like the pin code. Although I had to reset a few times it’s working fine at this time. Would recommend your services to anybody. Have had your system over six years now. I like the new system over the one I had before.

Love the excellent service. Have no problems whatsoever. Can call anytime if I have a problem. I have put ADT in my daughters home. She loves it. I live alone in the country. I have excellent neighbors. But I also love ADT. In fact my neighbor put ADT in her home a year ago. She loves it.

I have been an ADT customer for over 7 years now. The system works very well and has been integrated with my Smart Home. The next level with ADT Pulse allows me to control everything from my smartphone. Even when home and the system is not on it is always monitoring. An example is when we were cooking and had some burn off from the oven. An ADT representative called right away to ensure there was no fire and that the fire department did not need to be contacted. That is peace of mind.

I’ve called CS about some questions I had about activating system from inside on key pad. Also I set off an alarm when I replaced a battery in smoke detector wired to system. That incident issued a call from ADT to be sure things were ok inside the house. Both responses were quick and professional. Thanks.

I am MORE THAN VERY PLEASED WITH MY ADT HOME ALARM SYSTEM. They always answer my questions promptly and with professional courtesy. They "walk" me through my problem that I am currently experiencing and schedule the necessary home service need to correct my problem. Excellent personnel.

We needed to upgrade our alarm system and everyone was so helpful and we have been a custom we for over 20 years which was recognized and we decided to stay and we are happy we did. We now have a better alarm system with a remote control and additional Cameras set up which a huge plus from what we had prior.

For many years I have been completely satisfied with the security ADT provides. While my system has unfortunately been out due to door/window damage from the Florida Hurricane Irma, they have understood & waived my monthly fee until this issue can be resolved. Thank you so very much, & I look forward continuing my monthly monitoring service for many more years to come.

ADT took quick action after I had set the alarm off. They attempted to reach me but I was still outside and they also contacted the law enforcement office to make sure there had not been a break-in and they also make a follow up called. I was well pleased with ADT.

We have had ADT for a few years now and they consistently provide excellent service. Periodically we will accidentally set our alarm off. They call quickly to check on the situation and are very helpful when they call. This gives us confidence in their security service!

I hope you do not increase the monthly fee as you have for the last 3 years. I may have to shop around for a new security company. I am retired and 65 years old. How about a senior discount. Your service is great.

Our technician was very nice and professional...we were quoted $99 for the install with no strings attached. At the time of the installation we were given a “recommended” upgrade costing $3,000. I found their approach offensive and unprofessional. If you need further explanation please feel free to contact me directly. The ADP pulse app is also average at beat.

Service technician came earlier than appointment, was friendly, knowledgeable, and serviced our system promptly. We need a new keypad, but the technician assured us that the system was working very well. He said we could order a new keypad when we were ready to do so.

The technician was informative and very professional. My equipment was updated with the most current version and the old equipment was removed from one of my entrances. I was very happy and pleased with the service. I would gladly recommend ADT to my family and friends.

We've been having ADT's service for 17 years now, which was since I built my home. I love the service and the alarm system is user-friendly. The ADT representatives are outstanding and they’re very knowledgeable and friendly every time I call.

We've had our ADT security service for some years. The service package that we got from them has all kinds of things such as motion detectors and devices on the windows and doors. The only experience I've had with the security system was accidentally setting the alarm off when I went out in the morning and forgetting to turn it off. Other than that, everything worked fine. The only time I talked with a customer service rep was when I accidentally set the alarm off. I've had very little need to contact ADT, but when I did, everything was fine. They understood the issue I had and they helped take care of my problem. I'm satisfied with ADT.

When I first signed up for the security system, I was not made aware that Ring and ADT were two separate companies. So, I was surprised when I kept getting messages on my phone that I would have to pay extra for continuation of the doorbell video recordings. I thought everything was included in my monthly fee to ADT. I'm still trying to decide whether or not I want the video recordings.

I am billed quarterly and just wondering why every 3 months, when I get my bill, it always goes up. It's fastly approaching $200.00. I don't understand why. Can you please explain the increase every 3 months. I will be waiting for your response. Other than the billing issue, I am totally happy with the service and would recommend it to family and friends.

I have appreciated all the help and expertise from your staff when I have changed internet/telephone providers. Also quick responses when my alarm has gone off accidentally. My only concern is my system was installed over 20 years ago by Brinks and wondered if there is any no cost upgrades to continue with the monitoring.

After our system was replaced, it no longer sounded a chime after we sent the alarm system when we left and when we returned. Trouble-shooting failed to solve the problem. Scott successfully resolved the issue. He has been the service person other times and he is always professional, pleasant and efficient.

Due to poor AT&T signal after a few years of acceptable signal strength. And perhaps the fire in Santa Rosa the system no longer functioned. After the professional help by both service people and the retention dept, my system was up and running. Your personnel are fantastic!!

Excellent service technician knew what was needed and went right to work efficiently installing our system. Knowledgeable and explained very carefully how to use system, was friendly and cleaned up after the install. We are very happy to have ADT in our home.

ADT service was called after new windows were placed in my house. 1st guy who came was not in favor of using existing hard-wired system ad much as possible. He thought I should change everything to a wireless system. He didn't have enough materials on his truck. He left. I called ADT back and arranged for another technician to come out. He agreed with me to use the old hard-wired system as much as possible. Result was I spent less than half of what the conversion to wireless would have cost. I guess it depends on the tech you get and what day of the week it is. 1st one was a Friday, and the second was on a Monday morning. 2nd one was great.

I called to see if I could get rid of my land line and use ADT cell phone instead. After a lengthy discussion [rep was good] I was given the following options. 1. A device could be put on the system I have now for $173.40. 2. Put an upgraded system with the device I need for $133.66. Well, that's a no brainer however, I was told that because my system was Brinks it should be upgraded. You know the story, Brinks, to Broadway, to ADT. I saw an ad in the Sunday paper saying you would install a new system worth $850.00 if I was a new user.

I called to check on the ADT system for my mother's home. I explained to the gentleman on the phone that my mother was in her late 80's and not in good health. I explained to him that she was living in the home by herself and I wanted to make her feel safe and get ADT, which I had thought was the best. I went on to explain to him that I wanted to pay for this and have it installed in my mother's home. He said "no problem I could do that." He also explained that if my mother passed away during the 3 year contract, I would not be held in the contract. I said that is fine, I went ahead and paid and scheduled the installation.

The ADT Pulse Security system is very valuable. We recently had this installed after having a previous security system that failed to operate correctly. The ADT Pulse system works just like it is suppose to - it lets us know when the doors are opened and the location. I also like the fact that I can link our Nest Thermostat and Ring Doorbell systems to the Pulse system. It is very convenient and easy to make changes or updates via a smartphone.

It's a great feeling to be able to go away and know that your home is safe in the capable hands of ADT. We have always worried about break-ins or fire. These are everyone's worst nightmares. Also it's a comfortable feeling at night to know you are safe while asleep.

I am overall satisfied with service, but wish the Pulse app allowed you stay logged in and not have to always log in and out. The old app allowed you to stay logged in and made it much easier and faster to log into the system right away. I hope they can make the app easier in the future.

We had an alarm trigger because of something we did incorrectly. The person I spoke with was very polite and explained what happened.. After she tried to contact us she notified the local police and they did a routine check.. After checking everything we realized that we had not updated our contact phones since we retired and had changed cell phone numbers. She updated all of the contact numbers and was very polite and helpful through the entire process.

ADT is always right there when you need them. We have been a member for many years now, and our alarm panel has not been working up to par lately. ADT needs to improve on the continuous beeping 24 hours a day to remind their customers that the battery is low. It takes way too long to receive a new battery from ADT. While we await our new battery, we are receiving daily 8:00 AM phone calls reminding us that we have a low battery. It does get very annoying.

ADT has been my trusted security service for over 5 or more years. When my alarm signals, sometimes I am not even aware that I triggered the alarm, being in the garage, I immediately receive a call from ADT asking am I alright, do I require assistance. I love this service. My sister-in-law just installed ADT at her Home because of my ranting about how great they are. ADT makes me feel safe at and away from home. Thank you ADT.

I was very pleased with the upgrade of system. LOVE THE CAMERAS. Was pleased with the installer too. He was very personable & knowledgeable about his work. Cleaned up after himself. Glad for the upgrade of the system. Feel very safe now the cameras are in.

We are seniors living on social security and every rate increase hurts our budget. ADT representative was understanding and compassionate... rate remained. Increase would be credited following month. Why can't we be 'grandfathered' in... such a hurt to our pride to have to call every year... We are only getting older. 72 & 89.

We are very pleased with our ADT service. All aspects of the service are very user friendly and our sales rep was outstanding. We have only had one instance where our alarm went off (dog sitting and the dog got out of kennel and set off motion sensors) and the response time with our local police was great! We also LOVE our RING doorbell and are so glad our rep offered it to us. We will be getting more for the other doors as well. Hoping we never have a break-in but ADT gives peace of mind just in case.

My daughter called you to help her get set up with the app on her phone. All went well. Then I got emails indicating I still needed to change the password. The password she set up stopped working, I tried going on the web site and I keep getting locked out in spite of knowing the answers to security questions, etc. The only solution? Call customer service - VERY undesirable option - awful music on hold - long wait times. And I am not supposed to use the phone at work for personal calls. So I am basically locked out of the app and have no way to get back in!!! BAD customer "service". Very BAD. If I could do it over the web and avoid calling - it would be much better!

We've been with ADT for 14 years and recently spoke with them about upgrading to the ADT Pulse system so that we could have more control over our alarm system when not at home. ADT was quick to offer us a great deal due to our loyalty and the new ADT Pulse system has been installed and is absolutely OUTSTANDING. We now have complete control of our system via our phones, laptops, or tablets from anywhere. We have always had great customer service and professional security monitoring with ADT along with a sense of genuine security knowing they are "on the job" 24/7. Prior to the ADT Pulse system upgrade, we explored all of the "wireless" security providers and in the end, we chose to stick with the best in the business - ADT.

ADT has been our home security service for 10 years. At the beginning, not been familiar with the system, customer service was very understanding and helped us through our "training". I love the panel and the options for your alarm.

This is the first review I have ever left in my life but I am so upset with this company that I feel like I have to warn people with our experience. I can’t say anything about the security itself on account if we never actually got to try the home security. A few weeks ago me and my husband were looking into getting a home security system, we decided to go with ADT after seeing the reviews and thought it would be the best price. My husband called to get a quote and was told the price would $36.00 per month, so we set up for them to come out and install the system. We had to reschedule the date for setup so we called them again and we again were told it would be $36.00 per month.

We have been very pleased with the response we encountered when my elderly husband accidentally set off the fire alarm on our ADT system. Very courteous and understanding response when I called to cancel. At the same time a fire truck and two firefighters arrived which was comforting for us to see such a quick response. They were very kind as well. We highly recommend ADT.

I feel very safe with ADT looking out for my home and myself. They respond very quickly and are very professional. I have had a couple of incidents and they were handled with my safety in mind. I would recommend ADT to my family and friends.

I have set off my alarm two times in the past couple of days. Both times were accidents. Your representatives were polite and caring both times even though they were false alarms. It is reassuring to know they were there if I needed them. Thank you.

I've had it all BUT you never belittled my concerns. Especially to ADT's credit is their guy, Ken **. In my.book, he's part of my family because he takes time to listen and then guide me thru what's next. All these years I've gone from Sears Security, To Brink's and then now ADT. Thank you and Thank you KEN **.

The tech were very courteous and knowledgeable. He readily and clearly answered my questions concerning my system. He also informed me about the wireless system available and the benefits. Also he informed me of his estimated time of arrival and he arrived on time. I feel confident that when I have additional questions I will get satisfying answers.

ADT are always professional, thorough and polite whenever there is a problem at home. Their responses to an alarm is always quick and accurate; they always make contact by calling to ensure that the problem is solve. They follow up with an email. I would highly recommend them to a friend.

We have mostly used our system when we were going out of town. However, we have used it overnight at home on occasion. We are no longer well enough to travel. When I was in hospital, my wife turned on the alarm and felt safe. We had ADT when we lived in SC and when we moved here 13 years ago we got ADT right away.

When I call ADT with a question, the representative is very knowledgeable and pleasant. The ADT Pulse app is easy to use and when I just go out to walk the dog, I am confident that my house is secure.

ADT has always been very dependable and helpful. The response rate is always quick anytime our alarm has gone off. We feel the cost is quite reasonable for the security and peace of mind the system gives us. We also like that the system signals anytime a door opens. This has been quite helpful with small children in the house as we live on a very busy street.

This individual got my camera back on line and working in no time at all. Yesterday I called 3 times and jumped through all kinds of hoops just for the same thing. I was at the point of come get the camera if it cannot be fixed. I trust it is all working now.

Your customer service has been outstanding. I highly recommend ADT. The information I got by telephone from your technicians was very helpful. I hope the long term satisfaction with your product as good as the beginning.

Our technician was AMAZING. He explained everything and helped us save money as well as get the beat bang for our buck. Hands down the best guy I have ever met. He made sure we knew what we were getting, why we needed it and even recommended some stuff. Z from Birmingham is the best technician for anything I ever met and he definitely deserves a promotion to teach other technicians how to be the best and do the best job.

I opened door and forgot alarm was on. By the time I turned it off the company called. They were very nice and professional. I appreciated the way they handled it very much. We are very happy with our service.

We have had ADT service for well over a decade. The system has been reliable as far as the unit working. In that time I want to say the system only required service 3 times. Each time, ADT has had the fault corrected within maybe 2 days and the issues were corrected first time. I had teenagers and at least 3 or 4 times they set the smoke detector off cooking with the oven. ADT would be on the phone within 1 minute.

Our ADT service tech was on time and very professional. He was patient and showed us how to work our updated system. He even cleaned up all the mess from boxes etc. He covered all that was in our owners manual.

Our sales rep was great. He ensured we made smart decisions with equipment and monitoring. I appreciated his demos of the app, and very thorough explanation of the service we were contracting for. Our install technician was fantastic -- overall this was a great experience and I am a very satisfied customer.

I cannot thank ADT enough for watching over me since I lost my Neal. WE never had to worry about our home when we were deer hunting. I will forever be grateful. Every person involved, has given excellent customer service. Thank you so much and I wish you all the happiest of holidays.

ADT Security give me the peace of mind that my home is being monitored for both fire and security. System is easy to test to ensure that everything is working correctly. Staff are professional when I need to communicate issues.

I’m an old customer of ADT. Over the past dozen years I have never had any problems neither with customer service or technical personnel. All ADT employees I’ve dealt with were knowledgeable, professional and friendly. Thank you very much! Keep up a good work.

Service was good and quick. Very informative about how to use the alarm system and setting your phone up to check on the system while away from home. Customer service was great and very helpful when I asked any questions. I am very satisfied with ADT and the alarm system.

Have had ADT Security for many years. No problem so far. I also have other friends that have ADT that are happy with the service. We're each other's emergency contacts. It's nice to have peace of mind that helps available for you when you need it.

This is the second house we have had that we have had protected by ADT. They have been most responsive when we have had questions or needed changes. We thought we wanted to go wireless but found the cell service they use wasn’t reliable in our area. They changed us back to landline with no fuss. Anytime we accidentally leave a door ajar we are notified immediately. They have very good safeguards for our protection.

When I contacted customer service with my billing concerns the ADT Representative did an excellent job explaining my different options. She reviewed with me a one year contract through a five year contract. Also, she thoroughly explained to me what I could do if I moved to another residence. I definitely want to continue my contract with ADT because of the home security it provides and their customer service.

The problem I had in my home (for the first time) was not solved despite multiple visits by ADT technicians. How can I trust a company to solve my home security issues if they have trouble solving it, asking for charges for a problem NOT SOLVED when there are multiple competitors? Yet, ADT gradually increases the monthly payments with no improvements in their system.

My alarm warning chime kept sounding and a low battery indicated notice was displayed on the control panel along with a telephone number to call for assistance. I called the number and was told the chime was an indication that the battery had a low charge and I was asked if the power had been off. I told the lady I was speaking with that I had turned the power off while I worked on installing a new electrical outlet but that is was off less than 30 minutes. She ask how long since the battery was replaced. I told her that it had never been replace to my knowledge and we have had the system for over 12 years. She told me I needed a new battery and started the paperwork to have one sent to me - AT NO CHARGE to me.

My alarm was set off accidentally, and ADT responded very quickly by calling me. This happens every now and then when someone in the household opens the door while the alarm is still on. ADT has never let us down.

I've been an ADT customer for 20 years now. I’ve got the wireless fob for setting the system up outside and a number of different zones, and the motion detector inside the house. Thier reps were very good and very easy to understand. They’ve always been good at explaining things to me. They’ve been very, very good at getting back to us and their response time was great. When we were on our way out for a trip and we didn’t want the alarm to be going off while we’re gone, they were out here within a day and able to find the problem and fix it and we haven’t had any problems since.

I had ADT for a long time and I like that it works. Their reps' attitude has been good. I’ve had installation when it got struck by a lightning two or three years ago, they took care of it and they replaced everything. As long as it works, it’s a good tool and I would recommend it.

ADT was most helpful in helping me to cancel my current contract due to a recent life change. I very much appreciated all their help. I would use ADT again in a heartbeat to provide security to my home.

The feelings of safety and security are the best things about having ADT Security Services. I have had a couple of inadvertent alarms that I caused myself and I received a call from the monitoring staff in less than a minute checking on the alarm. They makes me feel good about the service.

Called ADT on a Monday morning and spoke with a representative about getting system put in as soon as possible. They were at my home and installed system by 5 pm that day.Tech was excellent in showing how to set up online account and application. Excellent customer service.

I am very pleased with ADT and have been for 20+ years. Very professional, courteous and the response time is outstanding. I think the twenty years speaks well for my association with the Company. I also want to thank ADT for utilizing American representatives who speak English and are easy to understand. The service personnel are also to be complimented.

I have had no problems with their service. I called in one time because an alarm was going off with no reason. They walked me through a correction process and when we finished I discovered it was carbon monoxide alarm low battery. The company upgraded my service. They call quickly when the alarm goes off.

I recently had trouble with my garage door opener module. ADT (Lavar) came out diagnosed my issue, got me setup with a replacement module and made sure the rest of my alarm system was functioning properly. Great professional customer service.

The monitoring side of your service is spot on. My dissatisfaction is that I got the new customer package at the beginning. Now that I would like to upgrade and add some sensors to improve my house coverage, I find that the cost of even adding one more motion sensor will be an absurd amount. Second we had an outage caused by the fires in California. The Cell towers were taken out by fire. I never lost cell phone service so I assume that the towers affected were the only ones supporting old technology. It would be a good idea to upgrade the cell system or replace the old equipment in my house to work with LTE cell signal. Another good idea would be to allow my system to use my always on WIFI. Not having my system connected to your monitoring service made the system useless.

The local tech is just fine and knows his stuff BUT the main office and alarm performance is lacking. Now, I have to wait 60 days before I find out how ADT intends to handle my complaint! In the meantime, Simply Safe looks better and better to me.

ADT is a great home security company. I've been a happy customer for 7 years. It would be nice if they replaced your keychain remote every few years lol, I can't see off and on on mine, but it still works. Thank you ADT.

We live on a 4 house stub street with no hardline phone service. ADT set us up with a control box with a cell phone connection. It kept not working. They came back and installed a wifi control box upgrade at no additional expense. Way to go ADT!!

I've had a couple of episodes with my alarm going off and had immediate response from ADT. They called the Police and followed up to ensure that I was satisfied with the service. Having ADT has prevented people from attempting entry into my home. I had two service calls when I replaced two door frames and I got an immediate response to wiring the new doors.

I had several packages and did not turn off my alarm quickly. As a result ADT called to be sure everything was ok. I was glad to know how quickly they responded to the alarm. I am very confident in ADT.

Our family has always been pleased with the monitoring alarm service provided by ADT. Any time that we have had an issue, ADT has responded in a quick and efficient manner. We cannot express the peace of mind ADT provides us.

I am very happy with the service I have received from ADT. My alarm in my home went off approximately 5 years ago. There was a potential burglar. The police station was notified immediately. I also was notified by ADT. The police was there to assist me and the alarm scared off the potential burglar. Although the suspect never was caught, I feel totally safe. Thanks to ADT!!!

The service that we receive is great and have no real issues with any of their products. The only thing that dropped it down to 4 stars is the price of the service and products. Great price if you want bare bones coverage but price goes up drastically with improvements/upgrades. All in all glad that I have them and the services in which I have received.

So happy to finally have a system running efficiently. Something my previous company could never figure out how to do! My current system allows me to operate from my cell, away from home, which is so necessary today. All of the employees and technicians were great to work with, very professional and knowledgeable. Again, a relief after trying to work with another unreliable company.

Wanted to add another outside camera and was given a quote but when I received confirmation email I was quoted an indoor camera. I called back twice only to be hung up on. After calling again to correct camera issue I received another email and the price had doubled. Very disappointed customer.

I really like how easy it is to use and the fact I feel safe when I'm home alone, also the fact that I know while I'm gone all my stuff is safe from any break ins. Also peace of mind while sleeping and knowing I am as safe as possible. Thank you for your service.

The technician showed up on time and was able to get everything installed quickly. He spent enough time explaining to me exactly how everything works and demonstrated the alarm system. His explanation made it easy to understand how the alarm system works.

Your alarm system has given me the security to leave home and know when I come back all is in order and the confidence to sleep at night. I will never be without the alarm system in my home, what peace of mind.

I recently moved to Kansas City from a rural area. This is the first time I will be living by myself (except for my two doggies) since my husband passed away 18 months ago. I wanted a home security system to feel safe. The whole process from sales (came to my door within a few days of moving in) through the installation process was top-notch. I would highly recommend this company to anyone looking for a little peace of mind!

Since going wireless and using the ADT pulse app, it’s never been easier to secure my home. For years using the keypad made it a difficult decision to arm or not arm the system when in a hurry to leave. Now arming can be done on our way out of the driveway and arming is done 100% of the time. Safe Home, Happy Life! Thank you ADT.

Great customer service. Great rep came to my home. An Independent contractor explained everything to me. Got me start and installed even came to the install. Thanks John **. I paid 1 yr upfront. It was cheap. He was Professional and on time to both the quote and the install.

Great company to have, great customer service. I will recommend this company to my friends. I had a good experience with them. They were able to solve my issues in a very professional, courteous manner, in a short time. Keep up the good work, Thank you.

I have had ADT for almost 15 years. I have generally been very satisfied with the service. The only concern I have had is that they were slow in updating their services to work with all modern electronic devices, but have move that direction.

I feel safe and we are seniors and everyone was very patience with us. Great people. I would recommend my friends and family to use ADT. They explained everything so well. And I messed up and they came out and helped me.

ADT is a great security system service. I will not trade off to another security system service. Police officers shows up immediately and check the property for any suspicion or break-ins. Again I will not trade for another, it is a great service.

Happy with the outlay of the program and service. As always, lowering the rates would be nice. I’m a senior citizen on a fixed income and every little bit helps all of us seniors. Thanks again for the good years of service.

Wonderful service. Prompt, responds to all inquiries and alarms quickly. Friendly staff. Helpful and knowledgeable. We have had a lot of problems in our neighborhood and it gives me additional peace of mind To know that they're there for us.

Installer was on time, polite, professional, helpful, and answered questions adequately. Only negative is time was not available to due a thorough instruction on use of fob and arming/disarming process. He explained them as well as he could in the time he had available but a practical demonstration would have been appreciated, especially due to changing from one company system to ADT. E.g., what is the effective distance of the fob? ADT was recommended by a friend and I will pass the recommend on to others.

Recently had my system upgraded. It was a great experience, the man that did the installation was very pleasant and knowledgeable. I love the ability to access the alarm from my phone and see the inside of my home. He added some equipment and very patiently explained how to operate.

My Mother fails to call in once a month on her home monitoring service. Upon my visit today I noticed the unit flashing so I called for assistance. Our agent provided excellent service and handled the situation very quickly. Thanks.

When we lost power on Wednesday they were on the phone immediately to see if everything was OK. This is one of the reasons why I use ADT Systems. With dedicated service like this I would recommend this company to anybody looking to get a security system.

We have been happy with the ADT service. We had an alarm when we were out of town and ADT helped with the resolution without us having to come home. We would recommend ADT to anyone looking for this kind of service.

I have been charged twice for the month of November 2017, and each time a different amount. This is not the first time and I have never received any information as to why. I feel I should not have to contact the ADT Corporation to get an explanation.

Recently I had a problem with a fire-alarm issue. I am away from home for long periods of time and have security and fire-alarm service my home. Recently for the first time while I was away I received a call that said my fire-alarm had been activated. I told them of course to notify or not cancel fire-department to check. I was told that I would receive an notification in about 30 minutes.

I have been so pleased with my ADT Security System. Beginning with the sales rep who help me choose the best plan for me to the tech, who installed my system: they were both professional, yet friendly and knowledgeable about what I needed. They system is not too complicated, one that I can work easily. It has made me feel safe and comfortable in my home. If I do make a mistake and sound the alarm, I get a call from ADT immediately. Again, it is such a complete package, yet easy to use. I am so happy with ADT!!!!

When we decided to get s home security system, we contacted ADT. They were very helpful and professional. After our conversation we decided to go with ADT. They sent a young man out to install the system, he was very professional and installed the system then explained how to use it. He called back in a week to see if we had any questions about our system. A very professional company.

I was out of town and my daughter set off alarm. She forgot to disarm it. ADT contacted me immediately and I was so thankful. If it had been a break-in I would have been able to take action and maybe caught burglars. THANK GOD FOR ADT.

I am very please with all services received from ADT. I have had no issues with receiving information concerning my alarm system with ADT. Each time I contacted the customer service the representatives were always informative with what I needed to know.

From first conversation to actual usage everything went very smoothly. Very happy with service and overall outstanding services. On time with installation, thoroughly explained by tech. Fast activation, fast response. Very professional staff. Callback center is so quick.

I am pleased with ADT. They do a good job in monitoring my home alarm system, they have also proven to be excellent when it comes to maintaining the system. I would certainly recommend this company to a friend, neighbor or relative.

Whenever the alarm goes off, your representative calls within seconds to see if all is well. It's reassuring to know that you have my back. I have recommended your company to my family and friends. In this day of people wanting security for their home, ADT does the job.

I have excellent service since being an ADT customer in 2012. Customer service representatives have always been helpful and if I should accidentally set off the alarm I am immediately notified that my alarm has 'alerted them'. ADT is awesome.

Our alarm has gone off three times since the system was activated, all three times by accidental circumstances. On the first occasion a deck door blew open in the early morning hours due to a windstorm, and the police responded immediately. Ditto with the second incident, when I accidentally pressed the panic button. On the third occasion we were dusting near the smoke alarm and it went off. In each occasion ADT tried to reach us by phone first (mine had been turned off on occasions one and two) before notifying the police. Anyway, we have enjoyed great peace of mind having our ADT system installed.

First I have not received the 100 dollar gift promised. Second I see no indication that the phone numbers for the police and fire have been corrected as they are incorrect on my contract... You fail to realize that I am an 84 year old woman who does not excel at computer communication. I have attempted to list alternative persons to notify in event of an alarm activation when I am away and have had NO success. I am to travel over the holiday and none of that has been settled. I would not recommend this to any home owner in my age group...

Knowing the house is secure whether home or away. That's what having ADT as a security monitor provides us. With their Pulse portal, managing settings is easy. Plus the ability to notify 3-4 people makes communication easier. Customer service responds in seconds to an alarm.

We just feel comfortable knowing ADT is on and it is comforting for us in sleeping with no concerns. I especially like it when I am there alone. We really like the Pulse Camera... It helps us keep an eye on the cottage when we are home. Security is a good feeling.

ADT has been there for me and my friend for many years and I thank you very much. I love ADT Pulse even more because I feel safe all the time. The customer service is excellent and they always work with me on all my needs. Again thank you!

We have had no problems with ADT. We are seniors and have been with this company since it was Brink's. If we have a problem we call and they come right out and fix the problem. Also our rate has stayed the same which sure does help when you are on a fixed income and feel much safer in your home with our security system.

My wife and I feel much more secure and safe since we installed ADT home security and fire/smoke detector. We have not had one iota of a problem nor any concerns. Wonderful people work at ADT and we are happy to have ADT for our security needs.

I had not been using my ADT for three reasons. 1) I felt safe with my black lab mix to protect me. 2) I felt safe in my neighborhood. 3) There had never been an issue in my parents 25+ years here and my 5 years. Then I came home to my dog very timid and afraid and things missing. I called ADT about how to activate without pets setting off motion detector and am safe and my dog back to herself.

So far so good with the service from ADT. Last month the alarm went off by accident, I was not home, and the police were here when I got home (I was just walking my dog). It was so good to know that the system works in case of a real emergency.

Love the offer they gave me. Have camera inside and at door! Thank you to the the boys who sold it to me. Very professional!! - and the guy who Installed it took his time to make sure everything was working before he left! Thank you David **, Jacob ** and Homer **! Great team!

During the 17 years we have lived here, we have subscribed to the service offered by ADT. Fortunately, we have not had to utilise the system in any way but it is there should we need it. If asked, we would recommend to anyone seeking a system to install.

Fair price. Good system. No issues. Prompt response if alarm goes off. I have a key fob not working anyway I can get that replaced? Recently replaces a sensor battery. The system monitor notified me and it was easy to do.

So far, my experience has been very positive! The alarm has activated when I forget and open a door! Since I also have my windows on alarm that is added security! I do recommend ADT to everyone who wants security! I feel very safe in my home and when I am away!

Not bad but too expensive when need to add more features such as an additional sensors etc. We paid ca. $600+ just to add more sensors to our home. Also the contract (3y) is totally unnecessary. If they are so good as they claim there should be no contract.

I have been with ADT for about thirty years. I will continue to be a client as long as they meet my needs. I am a senior and their cost is within my budget, and they will try to offer discounts to some of their clients. I plan to continue with ADT and would recommend them to my friend.

I have had an excellent experience with ADT for many years. Most recently I scheduled a service visit that was handled most smoothly by an expert technician. I have been very happy with the service ADT provides and would recommend it to anyone looking for security and safety monitoring for their home.

I have been a customer of Brink's/ADT for many years with 100% satisfaction. Prompt to respond and customer service is always helpful and friendly. I feel extremely secure in my home and confident that help is on the way should something happen when I'm away.

Installation was satisfactory and there have been no problems. The system is not as advanced as the 2 previous systems I've had and the cost is higher by $5 per month. I cannot control the arming and disarming via the internet or see the system status on my cell phone. If I had known this when I signed up, I would have chosen a different system.

I was cooking in the kitchen. I had the oven too hot for what I was warming up and smoke filled my house. The smoke alarm went off and IMMEDIATELY someone from ADT called to see if all was alright. Works Great! They called within SECONDS of the smoke alarm going off.

We have had an ADT system on our previous home for about 15 years, and we’ve been very pleased with the system, the dependability, and ADT’s great service. When we bought a new home, it was time to call ADT! The price was great and the installation was perfect. The installer was very professional and explained everything very clearly and made sure we understood how it all works. The system is amazing. This is a wireless system with a remote and cellphone app. It’s easy to use and so convenient! We are very, very pleased.

An inadvertent alarm activation incident. ADT representative was fast to respond and made sure everything was alright before terminating the call. Couldn't have asked for a better personnel representative or alarm agency. It is nice to know that there are people who care about your security.

Had ADT about 3 years. I give the rate of 5 stars. Great service. If you have event they call you within seconds of the alarm. It’s a peace of mind when I can go on vacation and not worry about home and also have it at my office at work for 13 years not one problem.

I am very pleased with the ADT service and installation so far. My technician was polite, efficient and thorough. The system is easy to use and understand. I am glad I finally decided to install a system that I have confidence in.

Been with ADT for several years now, first in CA and now in OR and for the most part, am totally satisfied. What displeased me more recently was discovering that I have to pay for services I won't use. I'm referring to their recent price increase, however, I am impressed with their speed of response, employee professionalism, and the consistency of service provided by ADT, and would therefore, recommend them to everyone I know.

Very patient with me when I, a non technical person, had to reset system. System kept going off, rep talked me thru setting it. However repair person did have to come to fix it. Very little time between call and actual repair.

We were having trouble with false alarms with motion sensor and installer set up new camera as well as replacing motion sensor. He took the time to instruct my wife on how the system worked as well as explaining about replacing the battery. Very happy with his work and instructions to my wife.

Thank goodness we have not had to use the system for real. The only time the system was used was by mistake. Fat fingered the control panel setting off the alarm or my favorite one is coming home from someplace and going to the pool area before deactivating the system. Done that several times. The alarm is triggered and yes the ADT alert people call if I am not quick enough to reset.

I am very pleased with ADT. Service is excellent! I do think it is a bit pricey especially as there are many new alarm systems available to the consumer. I am a loyal customer but I would like to see more home technologies integrated into the ADT system. The ADT hub running the z-wave devices needs to be upgraded to handle newer technologies such as Apple HomeKit or the Alexa home assistant. There needs to be more choices in home automation equipment.

I have been an ADT customer since 2003. I have always felt my alarm system was reliable and I could sleep well knowing my family was safe. Just recently while testing my system, I realized that the alarms are no longer audible on the second floor. This happens to be where all of the bedrooms are! I called ADT and hung up after being placed on hold for 20+ minutes. I tried email for assistance but never received a response. What has happened to them? They have ALWAYS been so attentive. I guess I haven't needed anything from them for years and something has changed since then. Does anyone know what I can try with my system? It is the old type (never been upgraded in 14 years). Please help! I can't sleep well anymore for worrying unless I sleep downstairs on the couch... And I miss my bed!

We've had ADT since 2006 and Comcast wanted to give us a deal on a wireless system. But ADT's wired system works fine and the digital stuff was too complicated. When the installer came out, he didn't think we needed a bunch of extra stuff and it was nice that he brought that up for us. So I really liked him because he saved us some money. The last issue I had was when the battery died. We were in Arizona and the alarm system went off and couldn't figure out what caused them. I called ADT and they told me what needed to be done. So my son came in and swapped out the battery and it was fine. It's been nice that the rates have stayed pretty reasonable over the years. I'm very satisfied with their service and equipment. It runs very well and ADT has been great.

My experience with ADT is unquestionable. I like their professionalism, the quality of their equipment and their response to anything that may happen in the home, outside and around. I am satisfied with their service and I would recommend them to anyone that is looking for a security system.

I signed up originally when ADT was Brinks. Their sales representatives were very courteous, and the installation was fine. I've got windows and doors, smoke alarm, and heat detector included on my service package, but it would've been better if we added some motion sensors, too. My experience with ADT was very good.

Our technician (Jeff **) was very knowledgeable about his product. He was very professional and made sure we understood the equipment and how to operate it. He was also respectful of the tenant and included him in the instructions.

I'm very satisfied with ADT's service. They've been very prompt to call when we have an alarm. I called the 800 number one time to reach customer service and they were easy to get a hold of. Also, the techs have been very good. They explain the situation and fix it.

I've heard about ADT through a friend and have been with them for about three years. The sales rep was okay. I got a keypad and had it installed a couple of years back and it went okay. I've been happy with them.

The install was awesome, awesome technician. He arrived on time, was very professional and very friendly, prompt and fast and was very knowledgeable. He informed me of all of my options, products and services that ADT provides but I just decided to go with the basic services, later on though I will consider additional alarms and areas to install. Based on my experience I will be going with ADT next time as well.

I was pleased with everything. I am not sure that I got everything that I was promised. I think I am missing a smoke communicator. The installer did a good job and told me about everything when he was done.

Been with ADT for since 2013 and wouldn't change it for anything. Simply great company. I would like to note that it would be nice to have touchscreen keypads to replace the old fashioned push buttons ones. :(

Great person to install. Professional, accurate, explained all what the devices do and what to expect in an emergency. He did a walk through outside and inside of house. Explained where all the devices should be placed. Explained the cost for more to be placed and the effect it will be. Friendly and easy to talk to. Nice guy.

I am highly satisfied with my alarm system. I only know of one company when it comes to security alarm systems (ADT). The technician was very professional and friendly. Thank you. I have complete trust in ADT. If I had to do the alarm again it would be ADT.

Do not purchase ADT... Over $1,000 later my home is still not covered. This morning I received a phone call due to a "communication" error. Apparently now my home is vulnerable. The only way to remedy the situation is to access my control panel. That's difficult/impossible to do two states away. The whole point of an alarm is so I can leave my home and feel secure, and now I can't... They did offer a free month of service for the inconvenience though! But what's service that doesn't work?

My experience with ADT has been great. The sales reps have been very nice and showed us what’s available without pressuring me or my husband. Our interactions have been very positive. The first install was very easy and the guy who did it really knew what he was doing and took very little time. I felt the same way about the second one and I didn’t even feel they were here. ADT's machinery is good and they’re very professional and responsive. If the alarms go off, they call and if something goes wrong, they have someone come and fix it.

I've been with ADT for years and so far my experience has been excellent. Their techs came out in the spring to install the camera and the ring doorbell. They were very good. The ring doorbell isn't working right now but I can't really blame them. We just got back in town and I haven't had time to call them.

ADT installation was done while the unit was being renovated. I had a good and easy interaction with their sales rep. ADT worked with the contractor and put the hard wire in and set everything up. I also have the fire and alarm systems included in the service package and everything was perfect and fine. I’ve been very happy. ADT's very reliable, easy to work with and the installation was very quick and neat. I feel very secure with it.

I am a woman with disabilities. After my installation of my ADT Security System I feel much safer when I am away from home as well as sleeping much soundly in my evenings. It's been somewhat confusing having and learning to use my products. After speaking with the many Representatives on call and in person I have seen the importance and concerns your staff has shown and provided in my reassurance of the security I will have, I thank all your Representatives that I have contacted for giving me back the security and the trust of your services, you're wonderful people and thank you kindly.

We’ve been with ADT for about seven years and we like them. We have the emergency, fire and police features in our package including the touchpad, the chips in the windows and the box inside the house. It’s okay so far. We have no issues with them and they’re always here when we need them. The sales team and customer service are good. They’ve answered all the questions that we needed. However the prices vary a little bit. I was looking at other devices out there and the monthly is a little different. Some of them are cheaper. I’m guessing it’s because ADT is loyal. I don’t see why our price wouldn’t go down a little bit more because we’ve been with the company for a while. But we like it and they provide good service.

Service was great. What the tech didn't know, he was able to contact someone and find out. We have terrible cell service where I live, and the tech was able to install a booster to help improve our service. It was his first one to install, so it took a little longer than expected. But, overall I'm very pleased.

I like the service of ADT and I've had them since the 50s. They've been great so far and I would recommend them to a friend.

I've had ADT for as long as it's been in existence. Prior to this, I started with another service that changed twice, and then we finally ended up as ADT. We have 24-hour monitoring and I'm comfortable with their service. Customer service is great and the techs are very professional. I have had a maintenance issue with the door and the connection but they came out and fixed it. Also, I like the fact that you get a call even though you turn it off to let you know they're still monitoring. Last week one of my batteries went low and the system was chirping, and the next morning, I was going to call in. However they called me before I called in to tell me that the batteries were low and and they told me how to check the system.

I have had no problems with ADT. As a matter of fact, I tripped my alarm one morning by mistake and it was amazing how quickly everyone responded. They are very professional and kind of the telephone. I like how they responded when they check the system each month.

I've had ADT for years when I was in Gaston. The sales reps who I talked to were fine, and I’d call them when I have questions. I got their basic security, fire detectors and carbon monoxide detectors installed. The installer was great. He knew what he was doing and didn’t have to ask. I'd recommend ADT to anybody.

We've had ADT for a couple of years now and hadn't had any problems. The installation team did a good job. They were able to install it without any problems. They explained it very thoroughly to us. Everything's fine and we've been pleased with their service.

We're satisfied and happy with ADT. We got the one that monitors what's going on and their service has been good. We had needed some batteries replaced and they were real good about getting us new batteries.

Very satisfied. He was great. He explained and showed me how to use the system. Many way walked around to show me where I might want sensor alarm. He made my home safe for me and my family. If I owned my own company I would let him run it with no problems.

We have three doors downstairs and wanted the house secure at night. ADT came and put a device on each of the doors and then they talked us through the alarm system and how to use it. We also have the ADT system sign out in the yard. ADT works very well for us but my husband has dementia and it costs us $9 every time he opens the door when we set the alarm at night. Nothing was done when I talked to customer service and explained the situation. We're retired and we're on a budget, and it's been more than three times usually a month. It’s fine when the alarm goes off and we catch it right away but we get a call from ADT and the Sheriff if we don’t. Nevertheless, I feel safer at night having the system on. We live in a rural country and we have motion lights on the garage and on the house, but it's good to know that I have that security of the alarm system on each door and each entrance. I'm glad that we have ADT.

I can't get the Pulse to work on my phone. I feel we should have had a 2nd visit to completely understand everything. I can't set the stay and turn it off from my phone. We are dissatisfied with the training experience we had.

We were a former client of ADT years ago when we lived up in Michigan and we have them since we moved about 13 years ago. We have inside/outside speakers for the doorbell, the typical alarm system for the fire and police, and on all the windows and doors. We also have the yard sign. The service is wonderful and everything was very professional and well done. When we had false alarms, they were well managed and the response time was within a minute. We have a grandson who is 10 years old and has Down's Syndrome. When he came down from Michigan to visit, he loved the red fire button on our keypad and he pushed it, and all hell broke loose. The alarms went off and he panicked but we were able to stop the police from coming. However, the fire department comes automatically so we weren’t able to stop that. Then the firemen really put him in his place, which was a good thing to see. I wouldn’t be home without ADT's security system.

We've been using ADT for over 10 years and everything’s been good with them. Our sales person was excellent. Also, the people from ADT were very well-mannered and knowledgeable. The installer was nice and neat too. He was here most of the day and did great and quick work. He helped with some other things and went above and beyond as well. I'd recommend them to everybody.

I have ADT security system for almost 8 years for now. This security system did not detect glass break-in burglary activity that just happened once this week on Tuesday while we were out to office. I'm totally dissatisfied with this system that it cannot provide any peace of mind. We were lucky that we are not at home and imagine if any of us or kids at home. I really hate this security system. It seems burglars continue to have advance knowledge than so called no.1 security ADT system. We are now really in panic mode as how to sleep peacefully. I also attached the glass break-in picture.

I am very satisfied with my ADT system. The technician who installed the system was outstanding. He taught us all how to utilize the system very well. I would highly recommend ADT to anyone interested in securing and protecting home, property, and self.