ADT Reviews

Using ADT has been easy and it's not complicated at all. I haven’t had many problems except for the app, which I have so my two brothers and I can turn the device on and off. I check on my mom when I’m not here and she’s here alone, and one of my brothers is having problems installing the app. It’s downloaded on his phone but it won’t accept his password, which is very frustrating. But I’ve been a long time user and I'm satisfied. If I would move, I would take it with me or have one installed at a new house.

I got ADT from USAA's recommendation. Any time I call, they’re ready to answer right away. When I had an incident where a camera wasn’t working, they sent somebody over right away to check it out. Turned out, it was the internet which was messed up. They did the best they could to fix it and they hardwired it. I’m still having a problem with it but it’s because of Charter Communications which has it all screwed up. Other than that, I never had a problem with them at all and I’d recommend them to anybody.

Great customer service to begin with. Installer was very informative, and suggested things we never thought we needed. She also suggested things that we didn't need that saved us a lot of money. Would recommend to anyone who is looking for a security system.

ADT has a good name for itself and they have excellent service. I've been with them for about 15 years and I got a sign out front in my house, so if anybody wants to try to break in here, they know we got security. It's the best security you can get. But I wish they would be able to give a little discount on upgrades to people like myself or customers for more than five years. Right now, they charge the same as they would a guy in the street. So I just stayed where I am and didn't upgrade anything.

I used ADT's services when I lived in Burbank, California and when we moved four years ago, I would have had to pay off my contract if we couldn't have used ADT in our new house. It had a really old system, but they were able to upgrade it. Some of them are wireless because part of it is being used by the old system so that's good. I use the app to arm and disarm which is terrific. We were at a football game one time. There was a big storm and our dog broke out of the house because of the commotion. Had we not set off the alarm, we wouldn't have known it happened. We also have a sensor that's out in one door and so, until I get somebody out to fix it, it's great that I can just bypass that door. It's nice to know in this crazy world, there are still good people and companies like ADT aThey're competent, professional and reliable and I'm a happy customer.

I’ve had ADT for a long time and everything's going fine. I’ve had a few interactions with customer service through the years and they've been great. It’s been a great experience overall.

We've had ADT's service for over 30 years and we love it. If we had a newer house, we'd do some more things but we have an old-fashioned basic service package and we're very happy with it. I only had one problem in the last two years and a guy fixed it in five minutes. I've had lots of false alarms and their response time is very quick. Everyone from ADT is wonderful.

We had another service before and it became ADT. I've been using them for a long time and so far I’m satisfied with them. One time, the alarm has gone off accidentally and we didn’t get there in time and they’ve called me. I’ve just been happy with ADT and I don’t want to change.

Liked that the agent was on time, very professional, courteous, and quick. Service agent set up the alarm system and put up all the sensors in a very quick time, didn't even realize he was completed when he had me sign off on the work.

I had ADT install the security system after a break-in and everything seems to be working as it should. I had an incident this last week. My electricity went off about four times during a storm. They tried to call me and the landline is also connected to the internet. So everything went off right in the middle of our call. They ended up calling the police and my daughter. They were on the ball. Since I had a break-in, I'm very careful about turning the system on each and every time I leave the house so I feel more secure. Hopefully if anyone comes to my door and sees the light on that I have security, they'll go somewhere else.

I've got the Pulse feature in my ADT package and so far, I've been pretty satisfied with their service. But a couple of years ago, we had one of the alarms went off. I reset it and months went by, I did not call them.Then I needed them to do something, and they mentioned the fact that the alarm went off and they needed me to tell them the security word. I thought it was unusual that they waited to ask me a question about security sometime a month later. Sometimes they are not always on the ball when it comes to things. We were on vacation, and they couldn't notify us. So, they notified someone that our alarm went off, and that was really good. But sometimes, they are slow when it comes to contact. Still I would recommend them for the equipment that they have.

Our company was taken over by ADT through a merger, but we are very satisfied. Anytime we’ve asked questions, the reps answered them. We’ve had good results from them. I'd recommend!

I’ve had them ever since Andrew in 1993. I started out with Brink’s and ADT bought it, and it works fine. Their reps have been very nice. I only had one time when I didn’t hear the alarm go off and they called me and it worked out fine because I gave them a code and everything else. And when I needed repairs, I called them and they came and did it. If I accidentally turn the alarm on when I’m opening the door early in the morning, they call me and I tell them why, and that’s the end of it. I really like ADT. I’m going to be 89 years old and they have been very nice to me.

Deceived, hustled outta $10,000 systems don’t work. Small home based contractor with employees that I need to monitor while unsupervised at our home. Deceived by 1st salesman into 10 cam Pulse system $4,500. Installation end of April 2017. From beginning I noticed something wasn't right. May-July we were traveling, when I finally returned and requested service I was informed that motion starts 30sec recording then all cameras go blind while uploading recording.

I. Am. Furious. I called to inquire about moving my service or canceling the service. The stupid rep put in that I was canceling service without telling me. My next payment came out without interruption. Fine. As expected. I chose to just keep the service on and continue paying through the end of the contract and figured that my NOT canceling or moving would mean things would move forward. Nope. Now I'm sitting with a negative balance in my account and an unplanned or unexpected $1,200 charge on my account. This had better get reversed. I want my service reinstated so I can fulfill my contract and then I will NEVER use this service again. They literally stole from me. Careful signing up with autopay.

My mom and dad got the ADT system in their house. When my mom and dad passed away, I’ve upgraded to Pulse and I’m fine with it. If I have a problem, I call them and they take care of it. So far, I’m happy. I feel a lot safer and secure with it.

I have had ADT since 2006, initially, it was ok. However, as time went on, I begin having trouble with billing, in spite, of me asking them to SEND THE BILL EVERY MONTH. They had gotten to the place, they were sending it every 2 months or so. Thus, naturally, the bill was larger. I DON'T WANT THIS. Additionally, periodically, the battery would get low and I was hardly able to hear the voice stating that the door and windows were covered. This occurred when I put the alarm on. Yesterday, a technician came out because the alarm was CONSTANTLY BEEPING, WHICH INDICATED, the battery was low. He fixed it and replaced the batteries. Well, last night, the system began BEEPING AGAIN. I called them this morning and asked them if they could disconnect my service until I could have this system replaced, thus, to alleviate this constant beeping, which is extremely annoying.

When I got ADT, two young guys came by to sell the service. I was so busy at that time making tamales so I asked the guys to explain to me the deal. They told me that it was a year and I could cancel after the year. When the time came I called to cancel but they told me it was for two years. I was upset 'cause I was lied to but went ahead and kept paying for another damn year even though I didn't use the system. Well the two yrs have come so I called to cancel and NOW they tell me it's for three years!!! That is ridiculous, they keep lying. They are a bunch of liars, all they want is to trap you!

We’ve had ADT for over 20 years and we've been very satisfied with them. Installation went fine, and we also have the fire alarm in addition to the security system. When one of the motion detectors was beeping, I called the reps. The woman I got was very nice and she sent me four new batteries for the motion detector, which I didn’t expect. Overall, they have been great!

I have a service policy with ADT and I have this alarm system for over ten years now. I've got smoke and heat detectors, window protections as well as detection for gases. I'm very pleased with the system and so far, I've had an outstanding experience with ADT. Anytime I have a problem, I call them and their reps come out direct and fix it. When I have a question, I call the proper people and we discuss the problems. I'm also satisfied with their technicians. So I am taken care of exceptionally well by everybody at ADT and the people associated with this system.

I got the basic stuff from ADT which is enough to scare the burglars away. I haven’t had any burglaries and there was a time when my daughter was here and she forgot the code. We got a phone call and the cop came so it worked. She knows the code word now. Once in a while, I get a robo call when the alarm runs for a long time. I get the little call that says, “Your alarm went off. And then somebody that knew the code, shut it off. But just to let you know, we’re paying attention.”

We've had ADT in this house since 2003, and we've been satisfied with the service. We feel secure and we'd recommend ADT.

Would recommend ADT to the whole family and friends. Best experience from the person that helped me on the phone to the technician. Would to thank you guys for coming quicker than I expected because of the nature of what just happen to me and the family.

The representative, Katy, who assisted me was very kind and knowledgeable. All my questions were answered with ease. I would recommend your company to anyone who requires home security. The monthly rate was surprisingly low!!

I just called ADT today (Oct 18th 2017) and requested to cancel my account (account number **) as I'm moving to a better option for home security. I am not in contract anymore and they stated it would take 30 days to cancel (Nov 17th 2017). I said fine. My major issue is that I requested some form of written confirmation (email or mail) now. The operator said no. I asked if I can record conversation for my records and she said no. I messaged ADT on the website and it states they will call me back.

I really don't know how they got such a high score on this website. I was doing home remodeling when the system was disconnected. For more than two weeks, nobody at ADT ever contacted me. That is exactly when I know for sure that it doesn't work. I called them, cancelled the service and explained to them the reason. Since my cancellation, they constantly call me and my wife over and over again, trying to get me back, no matter how clearly I told them that I no longer want their "service". It is so bothersome that I had to block their phone number eventually. Such a scam and I swear to God I almost wanted to sue them!

We've been with ADT for so long, between 25 and 30 years. In fact, this is our third house. So it was lifted in and we're very happy. We updated within the last year and we went to total satellite. We're totally pleased with our experience in every way and any time we've had a call, everything's always been good. We're not looking to make any changes. I'll recommend them.

I had ADT put in five years ago when I moved here. Everything was secured and the service was alright. And I haven’t used it but once while I was gone, the door blew open. They contacted me and asked if I wanted them to call the police. I said yes and I came straight home. I have ADT’s thing around my neck too, and it makes me feel a little safer.

I had ADT in my home for a long time and then I let it drop and then my husband and I decided we needed it again. So, we just had it reactivated. I like the fact that no one can get in your house without you hearing the alarm for the doors. If I accidentally leave a door open and somebody comes to my house they can open the door but the door will alarm me that somebody is coming in my house.

I've had ADT since 2013, and I have one motion detector, glass-breaks, window and door chimes, and keypad upstairs and downstairs. Whenever we had a problem with our system, if it accidentally went out or if we’ve accidentally opened the door and ADT's reps called, they've understood that it was just a bad call. They've been very helpful. I also had ADT put in both of my sons' houses, but they have since moved so it is inactive right now. And as a matter of fact, we had a break in on one of them while one of my sons was in Afghanistan and the alarm scared them off. I would recommend ADT over any of the others.

I’ve always had ADT and I’ve had them so long that they're on my house number five. They are the number one security system in the world and their reputation has been nothing but satisfactory. Every time I move to a new house, they've added new things so I'd add them all to my coverage. When I started, we didn’t have cameras, touchpads, and I had to turn the alarm on and off with a key. Now, I have all including motion detectors, cameras, and the alarm if someone breaks a window. I’ve had the most interaction with the house team and five different representatives and I’m very pleased. The installers have also been wonderful. For the few times that I’ve had a problem, they came right out Johnny-on-the-spot and I didn’t have to wait long. In fact, they come every five years and replace all the batteries in my house since I’m 74 years old. I highly recommend them.

We needed a security system for the house with a recent rash of break ins a shooting. I called and got the ADT system installed within hours. Not even 5 weeks later the system goes down. I call and try to get someone scheduled to come out and fix it and they tell me it will be at least a week. That is unacceptable to not be covered that long. Very disappointed with effort of trying to get this fixed. But if you want a new system they will be there the same day!!!

For the month of September I was overbilled on my standard monthly charge. This has happened before. I called ADT, and was told that the overbilled amount would be deducted in October. The October bill did not show the correction. Now I have to spend my valuable time in calling ADT once more to address this issue. Terrible!

We have two door alarms and three motion detectors from ADT, as well as cell phone linked to the phone system. The installation team came in three years ago and upgraded the system we had. They changed the cell phone unit and some electronics. Their reps were helpful. We did call them about the remote because the batteries were running low and we weren't sure what we needed to do. They sent us a battery but it's a wrong type. And then, they sent us a larger battery for a different model of the remotes. We've called them a couple of times just to find out some basic information. When we have problems, we get good answer. When we needed information, they give us information. So, everything's working fine.

I've recommended ADT to other people. It's a good system that works excellently and is reasonably priced. Their reps were very professional and very knowledgeable and answered all my questions that I had and also, the installer did great.

I am completely satisfied with ADT. We’ve had our system for 22 years and when we first had it installed it was Counterforce. The customer service has always been prompt, very courteous, tend to get out here within a reasonable amount of time to either change the batteries or whatever needs to be done. There is no way I would change from ADT.

I’m well-satisfied with ADT's service. I had something went wrong with the ADT system and we had a power outage, so I could not get into my camera to look at it. When I called ADT, they sent a technician out. And when he told me it was a $25 charge for him coming out, I was stunned because no one had ever said a word to me about it before. I told him I'd call ADT and find out about it, and I have not heard another word. I have my payments automatically withdrawn from my checking account each month. And so, they may have taken it out of my account like that. But when you pay what you pay each month for the service and you really don’t call them out often, they shouldn't charge you for it.

When we purchased our ADT security package, we had good interactions with their reps and the installation team who showed me how to operate it. Our package includes the yard signs, wireless keychains, and motion detectors. We have ADT for about three years now and I'm satisfied.

Just got a call from Protect Your Home requesting payment for a "permit fee" of $31.70. I cannot believe they try and collect this after having the system for nearly 2 months. I told the agent to send me a letter explaining why this additional charge is just now being added. The first tech installed a wireless system and neglected to tell me the monthly charge was almost double for the system I asked to be installed. This is not a good reputation for ADT for the unhappy customers to deal with. If this continues I will cancel my service within the 3 month period. Be warned, this company will try and rip you off if you don't stand up for yourself.

I recently had an issue with our box and had to contact an ADT representative. This representative was very helpful. She guided me through the steps to test the system and also for ADT to get a signal. I feel safe and secure with our ADT system. I would definitely recommend ADT to friends.

I have the keypad in my ADT service package, and if the alarm goes off, they make a call. I had one false alarm and it could’ve been a lizard crawling across the sensor but there was nothing, so I just turn off the motion detector when I leave. Overall I’m quite satisfied with the service.

We set our alarm and left our home for a provisions run - somehow we left the door cracked open. ADT was quick to call us, but because I didn't recognize their number I didn't answer the call. ADT then called my backup number (a friend), and my friend immediately called me. I called ADT, they canceled the police alert, I returned home and closed my door. Easy as pie! My only recommendation for ADT is to make your number known rather than having it appear as "Unknown Caller" on the phone's screen (and I have ADT saved as a contact). Regardless, thank you ADT for actually doing what you advertise. Kudos!

I was tricked into believing I was safe! My alarm has went off numerous times and I never got a call! ADT claims it takes 20 seconds for them to be contacted! What is the point of that! If a burglar comes in when I am home with a gun and forces me to shut my alarm off I will be dead! If I try to trick them and put the wrong code in nothing will happen besides my alarm going off! This is insane! I was told the second it goes off I would get a call. That was the reason for me upgrading and pays $60 a month for a key fob! I want my money back and I was to cancel my service! This is terrible. I feel more unsafe now than ever. I lose all of this money and don't feel protected! I don't even have cameras or sensors in my second floor! I can't believe how terrible these people are. I should just leave my doors open!

We've had ADT for seven years and we've been happy. We were having some issues with false alarms when it was windy and I was getting really frustrated with it. I called ADT and they had someone come out without charging us any kind of maintenance visit. The technician found a sensor for a window that was bad and he also did something in the box itself. That resolved the issues. We’ve got a fairly complete system now too and we've been pleased. I feel safe and the price that they charge for their services is very acceptable.

We're happy with ADT. We have been with them for years. We had Brinks then and then we changed to ADT, and we've been with them since then. We got their alarm and the app. Their installer was very kind, very knowledgeable in what he was doing and he explained everything. Their customer service reps have been very helpful and very knowledgeable when they talk to us on the phone. So far, we're satisfied with ADT's service.

Found system to be very simple and reliable for security. Made an error the first week but corrected this and have been very satisfied with results. I would recommend product to friends and family. The small fob that controls the system has proven to provide easy access to the setting of the system.

ADT was already in my house when I bought it, and they impressed me. The time that impressed me the most is when my girls were at home. We were out watching a movie. I got a call from ADT and they want to check the systems when I got back. When I got back, my daughter and I were in the hallway, but her friend and the dog were running in the living room. They said, "Get the little girl and the dog out of the living room, so we can finish these measurements." That was pretty cool. I like that it’s not connected to the wires and it automatically can call the police or the fire department. Once every few years they would contact me about checking the systems or they will notify me that something was wrong with the system, then I get that fixed. They’re always on top of it. The team from ADT is professional or I wouldn't have stayed with them.

Long story short I was lied and trick to get service. The move package came with a free camera. The tech explained to me it would cost 299 to install plus the 107 I had already paid so I told him that was okay. I didn't have over 300 to spend at that time. The tech left then came back and said that his manager wanted to speak with me on the phone. The manager basically told me to get the service and he would send the 300 in visa to cover the upgrade and that I would get the original 100 visa. The tech installed the service and I asked when will I get gift card to upgrade because the service I have is not what I wanted. He then said his manager was in a meeting and will get in contact with me which I still haven't heard from. The rep and tech failed to mention they would charge my card another 100 for advance service now I'm out of 200 dollars and stuck with a service I hate. I would not recommend ADT.

I’ve had ADT for years and they've been very responsive. There was a period that I had some mice in my attic, and then the alarm went off many times. In fact, I have a bad record with the police because they started charging me and I never paid the police back. I'd recommend ADT.

I've been with ADT since '96 and my satisfaction level with them is good. If I open the door accidentally, they'll call and say, "Hey, is everything okay?" We had problems one time when the window that was not opening when they said it was opened and a cop came out. There was no one home and they called us, and told me to meet the police there and found out it was a faulty detector in one of the windows. I'm pleased with their response time.

Jessica came out and expediently took care of the issue. The sensor was detecting a tree limb outside the glass front door, which would move when the wind blows. Great experience and service thus far. Thank you Jessica!

ADT was one of the major alarm companies in town so I went with them. I like that they got their stuff together, they know what they're doing and when I needed them for something, they're Johnny on spot to come out and fix it. At times the batteries go out here and the system goes down so I call them, they come out and check it for me and replace whatever needs replacing and fixing. And, we're good for another few years. Their installation team was knowledgeable, fast and courteous. They did their job.

I've used ADT in several homes over the years. I got the keypad, then there are smoke and fire detectors. Plus, it automatically dials in if something happens. There are also motion sensors, things on the doors and window breakage. It's a pretty comprehensive program and I'm happy with what I have. We were here for about four years and ADT came over. There already was a system in here and we modified it, beefed it up a little bit more. I like ADT and I've always had good experience with it. They're efficient and always on top of things. We use it every day and we've never had any trouble with it. It's never faulted in any way, so it's like the silent warrior in the background, very reliable. We're very satisfied.

It's been a good experience having ADT. I got sensors for doors and windows from them.

We have been using ADT for over 25 years. It's the only system that we knew at that time. So far, we have no complaints. It's been fine over the years. We kept them this whole time because the system always works. Even when I accidentally set it off, they call immediately. We tried to have it upgraded. Now, we have the cordless and it's not that cheap. We also had the system redone when we put in the impact windows.

ADT makes me feel safe and comfortable. ADT is always available 24 x 7. 1 800 always ready and available. That's about all I can say about ADT. They're always there and available and it's very reasonable and they take care of me and they watch out for me and I feel safe.

We are fortunate, that in the years that we have had ADT as our security system, Our alarm has been triggered only a few times. But when our alarm has been activated, the ADT representatives are so quick and prompt about calling to check if any law enforcement is required. ADT is a wonderful company! And they truly give you a peace of mind when it comes to security for your home and for your family.

We've had ADT for over 30 years. It's easy to use and they've been dependable. We've had no trouble so far.

We’ve been having some serious issues with ADT. I have an iPad that I can do the Pulse. We have made sure that everything is current, have updated stuff, have rebooted and have done everything possible with the app. But when we pull the ADT pulse app and sign in, it crashes. They’re saying they’re working on a fix for it. They’re obviously aware of our problem.

Had 2 alarms sound in a month. Went over with office and they sent a tech to check. There was a problem with a motion sensor. He corrected it and we have had no further problems! The alarms were scary, but once your Tech went over the problem and possible causes we were happy.

Nation's best Home Security service provider (Supposedly), are just a another company waiting to CON YOU!! Yes, you read it right CON/RIP-OFF/STEAL. Oct 2, 2017: I contacted the ADT Sales center responding to a online campaign for $27.99 with free equipment etc. After spending almost an hour on the phone with Tanner ** (EmpCode: **) and speaking to his Sales Manager Bill ** (Emp Code:**) to get the appointment for the next day. I was sold the services for $27.99.

Very happy with how the system was installed. The person who did the install was very personable. He answered all our questions. He also took us through everything we would need to know on how to use the pad. I really have nothing more to say. The job was done in a fashionable amount of time. The installer was great.

I have been very happy with the service I have received from ADT. I have had a couple of incidents that I have been entirely my fault and they have completely followed through on their end. One night I accidentally hit the panic button while I was carrying in some items; didn't realize it until the police showed up to my house. ADT had tried to call but could not reach me because my phone on silent. I was comforted to know that the system worked.

After recently experiencing a burglary in our home while we slept, I was fearful it would happen again. I immediately decided upon ADT Security Services. The representative who called me to set up our installation appointment was very kind and understanding, listening to the details of our break in. The installer, who arrived, also very cordial and professional, explained all of our options, answering many questions I had, and allowing my husband and I to choose the level of service we wanted, without feeling any high pressure sales.

Very good hassle free alarm system designed and suited to my needs. Great system very low maintenance and when back up battery went out, I called and it was replaced within a day. Very good customer service. Would recommend this company to anyone looking for a good affordable alarm system.

Installer showed up on time and thoroughly explained everything he was doing as he did it. What I most appreciated was that he explained each piece of equipment and what he determined as the best option as far as what got installed and how/why it should get installed. Upon completion he thoroughly went through the operation of whole system. Due to this we now feel secure from any potential intrusion.

One evening I lit my fireplace and forgot to open the flue. Well, the smoke was horrible!!! The alarm came on and ADT called me, Thank God. The lady stayed on the phone with me until I opened all the living room and dining room windows and turned on the ceiling fans and air conditioning. She helped me to calm down and feel safe! THANK YOU ADT!!!

The sales representative from ADT was very positive. He was very thorough about making sure I understood how the house alarm works. And when the installation team came, they were able to install the system very quickly. So far, I'm very satisfied. ADT provides a very good service. I've had it now for about three years and I use it every day, but I never had an incident except at one time when the door didn’t latch and it came open. I was still by my house and they called very promptly. I heard the alarm going off and I couldn’t get to it fast enough before they called and checked. And it is nice to know that everything still works like it's supposed to. The only thing is that the monthly service keeps going up although nothing has changed. And I noticed that there are other things that are not as expensive coming out on the market. When I started, it was $40 a month and it's close to $50 now, which was a pretty significant increase in three years.

So far, ADT has been very nice, and we haven’t had any problems with them. Everybody is very nice when they call to make sure if the alarm goes off and I forget to call and cancel. We’ve also had the panel beeping when it was time to change the battery, and ADT’s representatives told us how to get the battery out.

We've had several properties and we've always used ADT. We live up on the mountaintop so we don't have all the service that we would really like. We have traditional home security services but because of the technology up here we can't turn our lights off and on, and we can't check our security from a distance if we go someplace. We have to rely on them to call us if there's a problem. The sales rep was really very nice. He told us what our options were and he also told us what the limits were for ADT given where we're located. We knew that we had to get some kind of service so, we didn't really discuss the budget too much. But he's very pleasant and he went through all of the options that ADT had and then came back when they did the installation.

I had called ADT directly and rescheduled my original Oct. 6th appointment because of a work conflict and moved it to Oct. 9th. No service tech showed up today so I called. Customer service said it was cancelled but no notes from their side on why. I got no communication it was cancelled and I took off work and cancelled meetings specifically for this. How does their CRM platform not allow notes on why the service appointment was cancelled. Terrible customer service.

I tried to cancel with them 3 days after they set me up. They told me it's free cancellation. They sent people to take all equipment out of my house. They told me I'm set up! And they are still taking money out of my account and send me bills. I have been calling them and talked to different people and it seems no one knows what they are doing! I have emails and I have evidence and witness to prove myself.

They install, charge $2,000 bucks, and never show up when you complain or have a problem. Then they say you didn't report a problem, and wait out for 30 days, and try to charge you a $700 disconnect fee. Crooked liars and thieves, plain and simple.

We recently moved and wanted to install a system in the new place. We've been longtime customers as our old home had your system for 25 yrs. The installer was not the best. He acted put out that he needed to get under the house to work and did a rushed job. Shortly after, our system started beeping so had to have a tech come over to troubleshoot. He checked it out, said it was working correctly and 45 min. later left. Within 24 hrs keypad was beeping again! So basically we weren't able to use the system. So you sent out another tech. His name is Steve ** and what a blessing! Wish you would've sent him 1st time. He took the time to dig deep and figure out the problem! He was here couple hours but ended up replacing most of what the installer did and corrected the problem. We now finally have a functioning system and haven't had any problems since. Maybe that installer needs a refresher course?

Dealing with ADT's sales rep went really well. He was also the one who installed the system and it was great. He was awesome. ADT’s a great service and I enjoy all the extras. I like their app the most and we can use more phones. There was a little bit of a glitch when they updated the app but they've got it worked out. Everything's good. I have recommended it to several other people that worked for me. ADT is easy to work with, very good on the price and effective.

I am not good at writing reviews but I want to say that ADT was very heartwarming in my situation as to why I had to cancel my service with them and understood and I did not have a problem at all. I would recommend them to anyone who needs their service and as soon as we are settled again, we will contact them to get their service again. I thank them so much for being so kind in our situation.

I arrived home through the garage and immediately went outside via the front door, bypassing the alarm keypad. I set off the alarm, came back inside and immediately disarmed the alarm. ADT called without delay and confirmed with me that I was the one who disarmed the alarm. ADT was satisfied and did not notify the police.

I was with Brinks, and then it became ADT. I have a digital keypad, interior motion detectors, the ADT yard signs and the window breakage too. Their install team did a real good job too. It's been good so far. I accidentally pushed the alarm when I was trying to turn it on and I didn't have my glasses on and I was in a hurry and pushed the button when we were leaving. They called and I told them that it was a mistake, and they asked for my code and I gave it to them, and they said, "Okay, thanks." Their response time was real quick. We're happy with it but it could always be cheaper.

I've had ADT since May 1997. We feel confident that the house is taken care of when we go away. However, a month ago, we had a false fire alarm. It was more about steam coming out of the shower room. I talked to their reps about that and they were very understanding and very helpful. We've had ADT for a number of years and it's been a good system for us. It has done whatever we've asked it to do and I'm happy with it.

We have been ADT customers for approximately 14 years and have never had a complaint about their service. When we speak with technicians over there they are always knowledgeable and kind. The prices are great, and on the one occasion that we had a break-in (2012) our alarm system worked perfectly. No complaints about ADT here.

We have been very pleased with ADT and have had no complaints at all. When the alarm has gone off we have gotten excellent service and they have taken care of our needs. It has been easy to pay the bill and to get in contact with them. I would recommend ADT to friends and family.

I am very happy with the service I get from ADT. I like the secure feeling I have whenever I've left my home knowing that ADT is protecting it. The service dept. is outstanding. I used it after my dog's tail set off the motion sensor, they came right out and adjusted it so my dog wouldn't set it off.

The service with ADT has been very satisfactory. I appreciate them and I will continue to do business with them. I appreciate the newsletters, they are very informative. It would be great for Seniors or long-time customers to receive discounts. All in all great company with great products and services.

Service tech was pleasant, neat, skilled and strove to please. He was able to answer all questions. Compared to some of your techs, he was outstanding. I have responded to queries, being completely honest, reflecting both good and bad. This tech needs to be recognized for his performance.

I had been staying with my mother that night when I received a call at about 4:30 am on my cell which I didn't hear. Next the home phone at my mom's rang waking both me and my mother alerting me the alarm was triggered. The rep had already made the call to the police informing them I was my way and would arrive in five minutes. When I arrived two police officers met me and cleared the house for me, inside and out. Everything was executed perfectly from the ADT rep to the police response. My thanks to ADT!

I have called in and terminated services. They said they would mail the final bill at 75% of the remaining. Instead they continue to bill monthly. I called again and disputed with credit card company to stop it. They put me on a robot dialer for the billing department. I answered the call and explained again! The 3rd time that they need to mail me the bill. They never sent the final bill and continue to robot dial me. Stop harassing me due to your failure to listen! I will not pay you now that you've harassed me and refuse to turn off the monthly and send the final bill.

ADT has a real dud for me. I've had ADT for 3 of my homes, and honestly, they have been awful. The only reason I ended up having them in my last house was that I had Brink's who was great, but they were unfortunately bought out by ADT. In the last 2 weeks I've had to have service people out for various problems with my alarm. Right now they are telling me my alarm isn't communicating with them. Of course they don't seem to care that in the meantime you are without any protection for your house. They are just the most frustrating company I've ever dealt with. Even Comcast is better!

ADT has provided me with good service but over the last several years that I've had them as a provider the monthly fee keeps creeping up while other options seem to be much less expensive. I am considering switching to another provider.

I'm very satisfied with their unfaltering response and professionalism ALWAYS. I'm one of those dummies who constantly accidentally sets off the panic alarm because I keep the key fob in my pocket and my keys always seem to poke it and I always get a phone call no matter what time or day. They make me feel safe and always watched and I know I can count on them to be there with me in case my family were to ever need them for real. Thanks ADT!

Our experience with ADT has always been positive, be it alarm questions, resetting codes, or installation of cameras. No complaints whatsoever. Service has always been prompt and efficient. We have had several visits from technicians for adding additional cameras, and the work was always completed to our satisfaction.

I’ve had ADT Security for my home since it was built 16 years ago. They provide excellent service.

I put ADT's alarm system in when I bought the house. When I signed up, I was just really happy with all the people I've worked with. Even though I got the system in free, I did spend extra money to do things that I needed to be done. I like that it's just easy for me to operate. Up until about four weeks ago, my contact with anybody I dealt with has been great. But this last month, I'm a really unhappy customer.

We have had ADT for 25 years and it seems to function properly and the service has been good so far. When we moved to our new house the people who did the installation were very nice. Two years ago, they also came and willingly moved the plug that was kind of unsightly in our room to the closet so that was very pleasant. We've been happy with ADT.

It has been a trouble free system and so have all the aspects of dealing with ADT. I have recommended the system to numerous friends and I know of two that have had it installed. They have also been pleased with the ease of use.

On occasion being in our seventies mistakenly hit the panic button inadvertently with other keys pushing it in our pockets. ADT is extremely prompt and courteous taking their job very seriously which makes us feel very safe and protected. Thank you.

We were about an hour away from home one day, I got a call that our alarm had gone off. ADT called the police and they checked the house right away. The police then called me to let me know that the house was secure. It gave me peace of mind.

I am a techno-tard... so, when I had to call a representative after Irma for service I was tentative. The nicest young lady helped me through each step... Even helped me set the clock. Very nice! I wish I could remember her name. I feel very safe with ADT. Thank you.

We got whatever we were promised and at a reasonable price. The installation person was very polite and helped us explain all the security features. He also, negotiated a great deal which saved some money for us while giving us the protection we required.

I accidentally touched button on my emergency base unit. Response time was excellent. I know if it was a genuine emergency for me your staff would respond immediately with efficiency and professionalism. I feel very secure with this system. I will definitely recommend this unit to my friends and associates. We do have an ADT Security System and we are happy and satisfied with this as well.

ADT has exceeded expectations in customer care. They stay in touch to ensure our safety and protection. Representatives are courteous and willing to answer any question. My husband and I have confidence in the equipment and service that ADT provides.

ADT's professional installation and service by their personnel are outstanding. The person that installed the unit was prompt in schedule to perform required work with all the necessary components, he had the knowledge to properly perform the installation. This is our second home with the ADT system and we are very satisfied with ADT.

Steve, our alarm installer made us feel completely comfortable with the process, answered all our questions, finished in a timely fashion and left nothing for us to clean up. In the six days since installation we have no questions on the operation of the alarm. We made the right choice in picking your company for providing and installing our alarm.

I’ve been with ADT for probably seven or eight years now. I am satisfied with the service package I got and everything’s been fine.

For 15 years that I've been using ADT, their service has always been quick and professional and their reps were always courteous and fast.

As always my experience with ADT was excellent. The technician Mike was not only friendly and very courteous but very knowledgeable of his work. When he finished he took the time to show me how to function the system. If I were to rate him I will give him a 10+. Thanks.

We had a keypad that the number 8 would not work every time it was punched. The tech test the keypad and said all keys were working. The tech swapped our two keypads. Our system is 25 years old. He didn't have an exact keypad to replace the bad one. We didn't want to do an upgrade at this time.

I feel very safe with my ADT system. I always set it when I go to bed at night and I can sleep peacefully. I used to feel safe with my dog but ever since she passed the security I feel safe with is my alarm system. I'm also at ease when I go out 'cause I set my alarm system that I'm away.

Recently I was notified (by phone) by ADT that my alarm was on, but I wasn't home. When I returned the call, they had dispatched the police to my residence. It was very prompt, and I feel it was by the numbers. I actually reached the ADT operator before the police arrived at my home and the dispatch was terminated due to my responses with the ADT operator. But the experience was spot-on!

So far everything I have experienced has been professional and courteous. Our service has operated efficiently so we are satisfied. The reputation of ADT is supported by its service. The technician that installed our service in our new home provided expert guidance in explaining our system. We have been part of ADT for several years so when we moved we updated our system and we are glad we did.

I love the phone app, so that I can lock and unlock from wherever I am at. The remote is handy for my daughter to get in to take care of the animals when we are away! I have peace of mind now, and I really appreciate that!

On Thursday Oct. 5th at 10:37 pm the alarm sounded. After one hour with the fire dept. in my home it became apparent the device malfunctioned. There was no carbon monoxide in my home. My complete system was disconnected. I was told no one could come until 10/12. I was appalled. Finally after much begging they are coming today. 10/6 between 12-5. I'm upset that I was treated to abruptly.

My favorite part of the system is the doorbell. I can answer the door away from home and it's great knowing who's at my door at all times. I like it that the system is flexible to accommodate pets if they are present. I also like it that the alarm is loud enough to be heard but doesn't kill my ears either when I accidentally set it off when I bent down to do some work on the floor and the key fob was pressed down for 30 seconds or longer. The ADT person called me right away to ask if there was an emergency. She helped me figure out how the alarm was accidentally set.

I have been satisfied with the protection provided by ADT for our home. I am not however satisfied with the monthly fee for this service. The fee of $47.99 per month is difficult to justify when other ADT servers offer a much less monthly fee, When complained the response, we have you for 3 years!

I've been using ADT for seven years and I've been pleased overall, however, has felt like the pricing is a little high. I changed my mind recently when my alarm was triggered for the first time a couple weeks ago. The ADT service center called me to notify me the alarm had triggered and police were dispatched. I drove home and arrived just as the police arrived. While they were searching the house ADT called again to ask if everything was okay as they saw that the system had been triggered again. I explained the police were searching the house and the ADT rep offered to place the system on standby until the police were done. It was nice to know ADT was still monitoring and to the extent that they called me a second time. Thanks ADT! I certainly will recommend your service!

Excellent service always there. Customer service always there to assure you of providing for your family safety. System works even in bad weather. Customer service will walk you through any problem you may have, with cameras, or keypad. Thanks ADT for my family safety.

Key fob stopped working, battery replacement did not help. TCT ADT. Was informed since we had the maintenance contract it was covered. Technician was able to come out the same day, gave us a new fob and programmed it. Also answered questions about our current system and explained what specials were being offered at this time.

The tech announced himself. Came in. Did his work. Cordial. Friendly. I was pleased with the tech. He told me what was going on and asked if any assistance with anything else. And showed me the video camera for front door. But I did decline.

They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.

Very good system. My only complaint is the small remote. The buttons are not recessed far enough into the unit to prevent false alarms. I had to quit using it for that reason. Even though I prefer it if it was better designed.

Service is very dependable. Responsive to all calls for service or system changes. Call back from alarm is within a minute or two. They could be more open to other types of security devices available today vs their equipment.

Very helpful in sales process and I appreciated the incentive applied to cost. My installer was terrific, answered questions and gave great advice. I’m still waiting for window stickers and a sign though. Please let me know how to get them.

ADT has delivered much security to my family. Upon purchasing our home, ADT was recommended by a good friend. I can’t thank the company and the friend enough. Just knowing that the security is in place and keep us safe allows me to Rest a sure. Happily satisfied family since 2013.

Alarm accidentally set off. ADT responded quickly with automated call, said no further action needed, call ADT if I had any questions. It wasn't a big deal. I simply opened back door before shutting the alarm off. What can I say but thank you ADT for my security system.

I called ADT to set up an install and was told that there would be an initial fee of $104. I was okay with that. Then I learned that they contract out an Authorized Dealer. Okay. I was okay with this up to this point. The company is called Defender. Let me tell you, the RUDEST customer service and experience ever. The gentleman came and before he even sat down to tell me what I would need, he started uninstalling the old keypad I had in the house (I recently purchased this home). He then walked around the house and told me I would need at least $6,000 worth of equipment. I laughed. The dog laughed and we all looked at him and he said he would see what he could do. He came back and said it would be $1,600. Mind you, the initial ADT rep said he is also giving me $650 in equipment credit. I told the installer this and he said that's including the credit.

Have had no problems with the system. Very satisfied with them. Do recommend to others. Like the Pulse option for remote analyzing. I had to replace the battery. They shipped it and showed me how to install. It worked out fine.

Have been a customer for many years. The monitoring service is prompt and efficient. On the few occasions that we have needed a technician, one has been promptly dispatched. All we have met were outstanding individuals. They cared about our problems and solved them quickly with their extensive knowledge of the system. We are satisfied customers.

I admire a company with good customer service. ADT is one. They know, or get help. My new phone company. Ooma Telo, wasn't compatible with ADT's alarm system. ADT researched the problem, sent a tech to install a 'cell guard' (name?). It fixed the problem, with a one time installation fee.

The customer service agent was polite and allowed me to answer all her concerns without causing further disruption. Once, the cause of the fire alarm was explained. The alarm was reset for a 30 minute pause to allow us time to fix the cooking incident we experienced in the kitchen. Thanks.

The service both from sale to the installation was outstanding. Friendly yet very professional. I was not pressured to have anything that I didn't need and got absolutely what I needed. The referral money is also a double bonus. I highly recommend them.

I have had the service for a month. So far the staff and support team have been very helpful. My alarm continued to go off due to a faulty window connection. David ** and the team walked me through some fixes. David came by to check my alarm and window. I sleep comfortable at night knowing my home is alarmed and secure. I recommend ADT to anyone interested in securing your home.

The young man that arrived at my door was exactly what any company would want representing them. More than capable, he was a welcome presence in a home. His time in answering questions, his relaxed attitude and general appearance made our experience much better than expected. He took the time asking questions and when asked he made suggestions. He was educated in statistics of his livelihood that helped in the decision process without any pressure involved.

We are pleased with our ADT... We are away from our home for about 5 months in winter and rely on our security to keep our home safe. Our home is checked by family periodically but ADT is always there.

My wife and I are very pleased with the entire ADT process. From my original phone call to inquire about having a security system installed in our home, to the installation, everything has been handled in a professional manner. All necessary information, instructions, and operation left us satisfied that we made the right choice.

After my home was burglarized five years ago, I make sure to have an ADT security system installed in my residence. The yard signs wards off potential thieves, while the system invokes a feeling of security whether or not I am home or out about town.

I absolutely love my new ADT system. I upgraded from the old one and love the apps on my phone and the tech that came out to install and show us how to work. It was very professional and very friendly and when I call I always get great customer service. Thanks for all you do guys to keep me and my family safe.

What I love about ADT is the quick response when my alarm go off. You guys are the best, and you guys always ask for my password, I just love that, ADT make sure I am the homeowner. One day I was in my yard working and my alarm went off. I didn't know it and ADT sent the police to my home to check on me and my home. I appreciated that so much. I just love ADT. I will always be a customer.

So far I have been happy with my new account with ADT. Everyone has been very helpful and professional. Thank you all for providing my protection to my family. We just purchased our new home and my son and I we want to feel safe at all times.

The service technician was very informative and knowledgeable about alarm system. He was on time and very prompt. His explanation of how things worked was the best and very clear. I am very happy with ADT service they have provided over the years.

We feel very safe and protected with ADT. I turn it on in the evening, when we leave home and feel very comfortable. We feel the cost is fair and one day soon I will get a medic alert bracelet from ADT.

Recently there was a bad storm in KCK and my electric was out for four solid days. My alarm continued to give me the peace of mind to stay with my son, until power was restored. The system worked on battery power till the power came back on. It stood the test and my home was safe!

Our alarm went off when a spider walked in front of the motion censor. We received a call almost immediately after and we were asked for our security code. It was good to know that the alarm company called so quickly. And all in all it was a good experience.

ADT is the best Security System anybody could have, they always get me right every single time. I would recommend ADT Security to anyone and trust me they will not be mad at all. They will thank me later. So if you're having trouble trying to decide, don't wait too long, they are the way to go!

I’ve been a customer of ADT for about eight years now. I’m happy with the system I got but the fee for the monitoring is a lot higher than other services. I’ve got a friend that’s got a service about two houses away and she only pays $26 a month and she’s got cameras on it and all kinds of monitors. She’s even got a door that if they walk up to it, the door takes a picture of them. Her monitoring fee stays at $26 a month but every year or two with ADT, I get a letter that says that they’re going to raise it to a certain percentage and I’ve got to call and get them to keep it where it is. She’s got the James Alarm and even though it would cost me about $1,200 to initiate the service, I’ve debated on getting it for a long time because I can get a lot more.

I have been a customer since 2011 and when I have an issue that I am not able to figure out on the keypad, phone call and they will walk me thru it to solve; and when I was in a financial crunch that gave me a month of free service. How many companies do you know would do that? I would not have my service with another company only ADT. They have treated me fair and always willing to help. Thank you ADT.

I have always had great customer service and very polite and courteous technicians. All service calls have been very quickly and professional service. Very quick response. Recommend highly. They have always answered service calls very quickly and treat you with the utmost respect.

Ordering alarm system by phone was not difficult at all. Friendly knowledgeable staff. Tech on time. Explained everything. Thank you ADT. I have 2 systems with you and always pleased with service. I recommend ADT to all my family and friends.

I have been a customer with ADT for about 20 yrs. Customer Service is outstanding, whenever a problem occurs I never had any problem getting things taken care in a professional manner, I would recommend ADT to anyone that need a home security system. I am thrilled to have my home under the protection of ADT.

We asked ADT for a service call when we could not set our alarm. When over the phone advice showed us how to bypass the affected door, we received a service call the next day. The technician resolved the issue, was courteous and prompt, professional. Great company to have!!

Your professionalism and timely responses affirm your continued commitment to Safety and Security. It is quite evident that you have mastered the art of Effective and Efficient Communication! Continue to embrace the fact that we all have a role to play.

ADT has been a part of our lives for 6 yrs. They are prompt, courteous and professional. We have had issues with our devices and they had someone out to fix or replace usually within a day. When we have an alarm they notify us quickly and if one of us is busy they quickly move on to the next number on our list. ADT is an A+ company and we wouldn't trade their services for anything.

System seems to be working and that you're doing a good job but we have limited contact with you (no break-ins and no problems with the system and assume that monitoring is working) makes it hard to assess. No relationship has been established.

I noticed my account had been charged for November’s payment, so I called ADT and informed them of it and even though I was very upset, the rep was very patient with me and informed me that this would not happen again.

Hurricane Irma had blown a door open causing an alarm and we were out of the area. They had the police respond to the situation, just in case it wasn't Irma that opened the door and notifying us, we were able to secure the rest of the property.

My husband recently passed away and now I live alone. One of the first things I did was to call ADT to have a new system to replace my old system. It was not an ADT system. I now have all doors and all windows on the alarm system. I turn it on at dusk every night. I feel very safe and secure knowing ADT is protecting me each night.

I really like ADT because they are easy to work with always. When we set off our alarm they are quick to call us. If I ever have a concern I know I will get an answer that I can work with. When the rates are raised I call to explain that I cannot pay the increase and they reduce my bill.

Have had great experiences with ADT for over 20 years. Service technicians are knowledgeable and customer friendly. Had had little trouble with my system. It is great knowing they are continually monitoring my home at night and when we are away. Highly recommend the company.

I would say getting the DVR with night vision and a few more cameras would be the best experience. I’ve had the basic at the beginning and I felt the additional cameras and the DVR were the better choice. I might add another night vision camera later.

We are very pleased with ADT. It is such a relief to have peace of mind. Response time is almost immediate. Every employee is very knowledgeable and helpful. If our cell tower is down, we always hear right away. I just have to call and the technician helps me redirect my panel.

I have been an ADT customer for many years. They have great customer service and I love all the technology updates that are available for your security system. They have a very quick response time when there is an alarm.

I've been with ADT for a long time and my experience has been excellent. The service has been very good and they're very pleasant and efficient anytime I call them. The team members are helpful and knowledgeable. I'm glad I have them.

I have had ADT for my security system now for 5 years and had no issues with ADT or the system. I wish for my remote camera that ADT would go back to having a live picture instead of just taking snapshots.

Customer Service is quick with response to alarm triggers, and understanding in the event of false alarms. I accidentally triggered the alarm and the agent called my wife, and suggested he would hold on the line while she called me to confirm it was me, if not the sheriff would be sent over. Thanks for your help ADT and for your discounts to loyal customers.

Excellent service. Kyle ** came to evaluate my home and recommend an appropriate solution. He arrived on time, was thorough in explaining his recommendations, did not try to sell me more than I needed. Patrick installed. Arrived on time, was efficient in doing the installation, and gave a detailed explanation of the operation. System works great, very satisfied.

We had a great experience with ADT. The installer was wonderful and went about the installation thoroughly and in a professional manner. Good instructions on the new system. We like the system and it's easy to use. He was terrific! Great Guy!

I have had several occasions to call ADT regarding low battery notification in motion detectors and the main control panel. At my age remembering what I did on the last time I changed a battery in a sensor or panel is not always readily available in my mind. A quick phone call to an ADT rep has always been the solution. They are always willing and very helpful in walking me through the process. Thank you ADT.

I work out of town and my daughter lives there when I am away. Anytime anything happens that trips that alarm, I get a call from ADT to make sure I am aware. We never worry with ADT. They are awesome and it gives me peace of mind knowing they keep my home safe from intruders.

Technician was courteous, knowledgeable, and efficient. He explained all aspects of the new system, and thoroughly tested all functions. He also worked with me to test various functions, such as adding those folks requiring access to our home, adding and deleting people. This also included all functions such as away and at home.

Problem with door alarm - Very polite, explained everything that was done and about our system. No need for anything major to be done, Just some readjusting with the two magnets and box. Alarm has been working ever since without problems. ADT is very fast to respond when we have problems with our system. Would recommend them to anyone. Grade A service and response.

We feel very safe with our ADT system whether at home or away... We never fail to set our alarm when we go to bed or leave the house. We can always call ADT and get prompt answers.when necessary. ADT is very efficient.

Efficient installation. Have difficulty using the Pulse App. Otherwise, have experienced no difficulties with system. Can sleep well at night because not listening for "noises" or strange sounds. While I live in a relatively safe area, there are woods and many dark places for strange folk to hide. Have already recommended ADT to friends.

Prompt call to alarm. Really appreciate it. Very professional operation. We have used ADT for over 10 years and have been very pleased with their prompt response. We will continue to use them as long as their pricing continues to be competitive.

Your agent was very thorough in describing the reason for dispatch of police to my condo. I explained that I had canceled the alarm like I usually do but she explained that since I had activated a panic alarm that I also needed to call ADT immediately together with a phone call to you. I was not aware of this and also did not know how I had accidentally activated the panic alarm because there is not a button for it on my key fob. She also told me what button to press down on to activate the panic alarm! Now I am a little more knowledgeable thanks to your agent.

Everything is fine - I thought I had already sent a review. Reset went very smoothly. My security system is up and running. Just fine after being out due to Hurricane Irma. The person was knowledgeable and it only took a few minutes.

I am very pleased with my system. I've had a few hiccups recently, but calls to your customer service folks fixed all the issues quickly. Am looking at getting another camera or two. I really like the key fob feature as well.

I would love to have plans without having internet. I've been a loyal customer for years and love the service. Billy ** was a technician with ADT. Thanks for your loyalty. I live out of state and own a home in Georgia. ADT has lived in my home for years.

My experience with ADT has always been exceptional. The technicians are always pleasant and work quickly and effectively. I have already recommended ADT to several of my friends. I also very much like the way ADT responds to customers when an alarm goes off. While I applaud your service, I think you are expensive and you should have lower rates for senior citizens.

With technology changing rapidly, I would think that ADT would be informing clients of what new technology is available from ADT that clients might want to consider. For example, we are interested in exterior home camera systems, both wireless and wire that we might want to take advantage of to further secure our home. Other than new technology, we are very happy with ADT and except for a brief departure from ADT, have been very satisfied with ADT for over 15+ years. We feel we can trust ADT with our home security.

Occasionally while cooking, or having a fire the smoke detector was accidentally set off, it seems before I even have a chance to grab a towel and wave the smoke detector ADT is calling to check that everything is OK. The last call was less than 10 seconds response time, the dispatchers are always very concerned and courteous. We are very pleased with our ADT service.

ADT Services. Most tech support people are polite and helpful. However, sometimes you get an impatient tech and it does makes me feel like I am bothering he/her and worst of all the problem does not get fix at all. Nonetheless, the technician that came to my house on October 2, 2017 was very professional and knowledgeable. A great person. The Loyalty Department is awesome. I spoke to Jay on Oct. 2nd, 2017 about an issue and he resolved it right away with care and respect. Thank you.

About once a month, I get a trouble light on my panel. It is caused whenever we have a thunderstorm and the phone gets cut off for a second. I call ADT and they do a test, which of course, sounds the siren and makes the neighbors think I'm being invaded. But ADT is always very nice about it and they solve the problem and the trouble light goes off. I wish the system were not that sensitive, however.

While we've been fortunate and not had any untoward incidents, we have had a couple of false alarms where we have accidentally set off the alarm. When this happened the response was swift and very professional. We would recommend ADT to everyone. Great feeling to be safe in your own home.

While we do not contact ADT frequently, ADT has contacted us on several occasions. They contacted the one to call a couple of times when the motion detector was set off. False alarms, but appreciated their checking. Called to let me know our battery was in trouble after a long power outage. Replaced the battery, and we are working again. I trust ADT to protect the property.

ADT is always professional and very helpful in aiding me with any technical difficulties I experience with your cameras or equipment that I have. I appreciate the courteous and friendly service that your company gives me and in a timely matter. Your information that you give us is clear when updating and troubleshooting over the phone. You provide professional technicians to come out to my home and I appreciate the experience that they have to share with me to correct any problems that we are experiencing.

We have been members of ADT since 1992 and would not change. The system failed once in 25 years and was upgraded for a minimal fee. Their monitoring and reporting of intrusions is as specified. Great service. They have grandfathered my rate, so we are currently under their quoted fees. My only recommendation would be to allow new features without canceling my grandfathered rate or only with a small increase.

I have had a couple of problems with my system such as having to reset after power outages for long periods of time. ADT representatives have helped me tremendously to get my system back up & running. They have always been very helpful, friendly & patient with me. I would recommend ADT to anyone looking for a security system. Just recently my husband accidentally set the alarm off & for some reason I did not get the call from ADT & I did not get to my remote quick enough to turn it off so they went ahead & called the local sheriff's office & they were there within a very short time to check everything out.

We really rely on using the Pulse app on our phones when we are away. This is a great way of knowing things are secure. I would recommend ADT to anyone who wants the security for their home. The monthly charge is minimal for the security we receive.

We were having work done on our home and the alarm was accidentally activated. You were on the phone immediately to check to see if there was a problem. We explained the situation and your agent told us how we could work around the system during construction. Thank you ADT.

My local rep is Ali from Millennium Alarm Systems and is ALWAYS available. Our installation tech is Zeke - seriously who knows their installer on a first name basis? I recently moved and the process was smooth as butter! I had to call into the 800 number and the woman there was impeccable with her service and information and made sure I was 100% clear on everything. I would and do recommend ADT and Millennium to whomever I speak to - I have other alarm companies trying to tempt me with referral fees (I am a real estate agent) monthly. I tell all of them that I am all set and there's no way you could get me to switch providers or recommend to my clients anyone else.

I thought I paid extra a month for an annual check up of my system. The telephone response time after an alarm is great, but I'm not sure the last time a check up was made and it's been years since the battery was checked or replaced.

Consultation was fantastic, installation was great. Very happy with ADT thus far. Installer waited for me to return home to go through the system and how everything worked. Looking forward to having you protect my home and me in the future.

We have had Brinks/ADT since our house was broken into several years ago, and have enjoyed a great feeling of safety ever since. I depend on ADT to monitor our home at all times. ADT has alerted us every time we have had an occurrence, accident, or not, and I am happy with the response.

I had ADT installed after my house was burglarized. (I know... Barn door, horses... Yeah, yeah). I use it all the time now. It is part of my routine. It is set every time I leave the house, even doing yard work, and when I am in for the evening. Peace of mind.

We were coming up to the end of our three year contract on our townhome when we sold and bought a much larger family home. When we called to transfer our existing service, with a few added window sensors at the recommendation of the ADT phone sales rep, ADT sent out an interesting character to install our new system, who smelled a bit strange, but was very friendly.

My family and I moved here from ND in July. All ADT reps and customer service have been great with being understanding from multiple reschedules when purchasing our house to the install process. Customer service has been great as well answering all questions to help with the system.

We had several problems because of power outage during Hurricane Irma. Subsequently there were issues with a motion detector. Your several servicemen were prompt in responding to our calls and we did get our problems solved. I particularly want to commend Rick ** who finally resolved our problem. The people we spoke to on the phone were also helpful. Considering that we're without phone service for 12 days and had no security system, I would have thought that we would receive credit for the 12 days we were down.

I'm very pleased with my service. I recently accidentally set off my alarm. I was panicking trying to get my code in but it was not working. ADT called and I said that I had set it off and please not call the police. The young man calmed me down and told me to close the door that had set off the alarm. As soon as I did that it stopped. When I had opened that door I realized I had set the alarm off so I ran to the keypad leaving the door open. Thank you ADT for helping an elderly woman and keeping me safe.

I am extremely pleased to be an ADT customer for almost (10) years. I am always treated as a valued member of the ADT family and I would certainly recommend ADT to my family members and friends. I have placed my home protection monitoring services in the hands of America's number one home security monitoring protection services. Thank you ADT for giving me my peace of mind.

I'm very pleased with the response time as well as the help I've received from ADT over the years that I've had this service. I feel much safer in my home and I get a discount on my home insurance, both are nice for a Senior Citizen to have.

I am so happy to have ADT "protecting" me at all times. I am a 100% satisfied customer! I feel so safe with my system and when I have a concern I am treated with respect and understanding. I would feel very comfortable referring ADT to my friends.

I became disabled, the customer care gentleman that assisted me gave me excellent service, he was very caring, and to me, he showed true empathy to my needs. He is an outstanding employee. I don't know his last name, but I sure do recall his first. Thank you for hiring such a wonderful individual named "John". Without him I would no longer afford to have your services. Thank you.