ADT Reviews

'Your call is very important to us...' What a drag to need to call and wait and wait and wait... some more. If one doesn't mind listening to a recording for nearly an hour then all else will be good. The call answering is my only issue with A.D.T.

I have nothing but positive things to say about ADT and the service I have received since I switched from Sonitrol. The customer service by telephone contact is great. Courteous, exemplary, unparalleled.

My interactions with ADT staff and the equipment approved by the company have been excellent. They have been quite tolerant of my foibles and mistakes. The only reason I cannot rate my ADT experience as 5 star is the problems I have had with the incomplete installation of my system. When I signed up, I pointed out that I live in a 3 story house and am not young. The salesperson assured me that they would replace the existing two control boxes. The installer put in a new box on the third floor inside the master bedroom. Then, he apologized for not having a secondary box for the ground floor - he would be back to install it on Thursday. He removed the old box and left.

I have and will continue to recommend ADT to friends and relatives. The customer service representatives are super friendly and know your products inside out. ADT does not flood one with emails, but are smart enough to know a monthly email with "facts" instead of only selling services and add-ons will keep customers from just deleting them. My son-in-law just installed your service and as I told he would be happy.

I had a weak battery in one of my motion sensors that caused an alarm. I was out of the State and was called. The notification was great because I was able to "disarm" my alarm. Someone was sent out just to make sure it was non-evasive. I appreciate ADT's service. I was also able to check my cameras since I have ADT Plus. Been with them over 35 years!

ADT has provided reliable service for over 20 years. Signs or batteries are taken care of easily. I only wish that the system could be tested without me having to trigger the alarm for a minute scaring the hell out of neighbors.

I love the system, I know someone from ADT team will take care my house if any emergency happen. Also I'm able to sleep throughout the night with no concerns of breaking in my house and me not knowing. Thanks ADT team for your hard work!!!!

I always recommend to shop around but don't sacrifice security for a bargain. In the home security business you are protecting the most valuable things in your life, "your family". ADT has consistently protected my family for 20 years and has never missed a beat when it comes to customer service and response to an alarm. Ask yourself, how much is the safety of my family and property worth? Then choose the company who has proven time and time again to be the at the forefront of technology and innovation, your choice will be clear ADT.

So far we have been very pleased with the service and response time of ADT. I accidentally set the alarm off twice in the last two months and received a call from ADT within one minute to make sure everything was ok. Thanks ADT.

The burglar alarm accidentally went off when we opened the door before we turned off the alarm. ADT called very promptly and got all the information and was very very polite as always. We are very happy with ADT. That pretty much says it all. I would recommend ADT to our friends, and if we ever move from this house I will recommend that the new owners keep ADT also.

I have several cameras around my house. They capture sunlight traveling through the trees. Yet, it seems it can only capture one camera at a time with some time in between. UPS truck showed up showed arrival in driveway but not any of other cameras with delivery man with package on any of the other two cameras that could have captured him.

The system has worked well and is relatively easy to use. I feel safer when out of town. We have had one component failure and it took several days to get someone out to fix it, which was disappointing for a security system we depend on. The people are nice to work with.

The sales and service installation of the ADT product was terrific. No issues and as a result I would highly recommend ADT to friends and family. The system is easy to operate from the home as well as from your mobile device. Using pulse you can easily access your account info at any time.

The system provided included a much improved iPhone App. The system works well and is easy to use. Also provides for multiple users with unique system IDs. Very professional monitoring service. I would recommend ADT to anyone looking for a good monitored system.

I have in the past had good experience with ADT but I now do have some concerns. When my alarm system was through my phone line I received a call any time my alarm went off no matter how fast I reset it when I accidentally set it off. Since I did a so call upgrade I have accidentally set it off at least four times and have never got one phone call checking on if it was a true alarm of not. I have some worry and concern about this and our safety. Thinking about changing companies because I feel my increase in monthly payments is not worth the service I feel I am getting.

I have been with ADT for a number of years now. I have never been late with a payment and I’ve never missed a payment. I have always received very good service from them. I called ADT to inquire about a medical alert being added to my account. My account could not be located by name, address, phone number, or account number from my bill. It took two or three individuals and finally asking for supervisor before my account Could be found. ADT even questioned whether I was sure or not if I had an account with them. They even asked me to look at my bank statement and make sure that I had an account with them.

Kaz was wonderful, very attentive to my needs, great response when alarm had accidentally gone off, I am very happy with ADT. I would recommend ADT to all my friends. I have gone on vacation and felt very comfortable leaving my home.

ADT was installed in my home when I moved in two years ago. Since then, it has functioned perfectly and all follow up has been thorough, helpful, and efficient. In an era where customer service is hard to come by, ADT excels! They have my highest recommendation.

I was very, very please with the installation of our new alarm system. The installer was very knowledgeable and helpful and I would welcome him back at any time. I will be calling for some added features soon. Thank you for making us feel safe again.

Whenever I called ADT, someone is always there to answer my call. They are helpful and professional. ADT is the best for monitoring your home or business. Most of my neighbors have ADT to monitor their home. I also, purchase, camera package. I feel safe when I set my alarm on before I go to sleep or drive from my home.

Completely satisfied with notifications about problems or questions about the system. Rapid notifications about trouble with equipment or alarms going off. Any problems or questions regarding system or alarms rapidly addressed and explained. Am totally happy with service that is provided and rapid response to any questions or problems that may arise.

Service and product are great so far. When called for service they respond quickly with helpful, cheerful service. I hope to never have to use them for a emergency, but have faith if I do they will react quickly and appropriately to resolve any and all emergencies.

We are very pleased with ADT. We feel more secure while at home and like that we have visibility over visitos while we are not home. We also like the fire alarm protection. Having cameras inside and out as well as the door, window and motion sensors makes feel very secure.

ADT has always provided stellar customer service, whether it be in person, or the installation technicians. Everyone is professional and courteous, and really takes the time to go above and beyond. I will always recommend ADT to all my friends and family.

I have been with ADT for a couple of years and I really enjoy the service they provide but, I would like them to offer more promotions to their customers that have been with them longer than a year. I have not been offered any type of promotions from ADT.

Service rep was very informative and personable. Problem was a human error issue but I was made to feel like it happens all the time. Highly recommend ADT. I have been using the service for 12 years and the only other item I needed was to replace the battery.

We have had a great experience with ADT. Responsive to our needs and monitor appropriately. Anytime equipment has needed to be replaced they have done so promptly and in a manner that is easy for us. We have no worries about the safety of our home with ADT.

ADT has provided a great service and they have a great customer service. I have been with ADT for almost 10 years now and I hope to be ADT customer forever. In last 10 years I have reached out to customer 2-3 times and every time I get an unparalleled great customer service.

My motion detector kept going off on my sun porch. We felt it might be weather related, so we keep the heat on overnight. It still went off again. I told them to come and replace it. We have had no more problems.

Rapid response to any alarm is very welcomed by this customer. Very reliable at any time day or night, weekday or weekend. Also, like the fact that they call the homeowner before notifying the police or fire department when a alarm is sounded.

I feel secure with my ADT Home Security System - I have had it for some time, but it does everything I need it to and is affordable which is also very important. If I have questions there is never a problem getting in contact with an ADT Rep.

The only reason I'm still using ADT is because the amount of Money I spent to connect my service in the beginning. I feel I was ripped off by one of your representatives. I called on a promo to get installed in my home. I ended up paying $800 for the installation. At the time I thought this was excessive. However I wanted things done to make my wife feel comfortable being home by herself when I was away. Then you promised me one monthly fee. That didn't last long before you were already raising my monthly rate. Which by the way I believe has been raised 2 or 3 times since then.

Very professional and extremely helpful during the installation. Did not try and convince me of issues that I did not want. Answered questions simply and clearly. Arrived on time and went right to work. Knew my needs and wants with the system.

I have been a customer of ADT for over three years. To start with I signed up for a three year contract. Recently I added a ring door bell and a backyard camera for which I paid more than the market value. This time they made me sign some papers but I did not know I have signed up for another three year contract! Now they say it will cost over a thousand dollars to break the contract. It is sneaky to say the least!

I do like the lower cost for my type of service. I like the feedback. The service is great and like the different packages you offer with the plan. I know ADT is the best when it comes to monitoring my alarm system.

Conner ** and associates Jeremy ** they are the best. Their teamwork and attention to details make ADT a great experience. Say no more, Conner and Jeremy are model employees, what else can I say?? They sure know what they are doing.

I wouldn't change my security for any other. I know my home is well secured with ADT. Keep up the great work. I had ADT for 5 years. I also had ADT when I resided in New York. No other services beat your services. I will continue to use ADT as long as the rate stays the same.

For the few times over 40 years where a battery is needed, or a contact on window failed, the system alerts us and a technician responds quickly. The efficient maintenance of the ADT home security system makes us satisfied long-time customers.

The tech was great and finished his job in a timely manner. He was very informative and answered any questions we had. Awesome job. Your system is very easy to use and the smartphone app is great and convenient to use.

When I called to have ADT service at my new home, a deal of 29.99 was given to me and nobody mention a 1900 dollars equipment. I learned about it after the tech came and did the installation. Long story short, I signed and faxed the cancellation form to ADT within 2 days. The next day I received a phone call from ADT asking me for the reason why would I cancel the service. After my explanation, they offered to remove some of the equipment from the basement and wave the 1900$ equipment fee. They came and removed some of the sensors and smoke detectors. Later on that month, my card account was charge for the equipment. I called ADT again and after more than an hour of passing from one representative to another, the charge was refund back in my card account.

Have been with ADT for 9 years and recently had my windows and doors replaced. After the work was done I noticed that a sensor did not work and called ADT to replace the sensor. After finding out the cost I asked about just upgrading the unit since it was 9 years old already. I had a service date set up a couple days later and paid the $100 fee. On the installation date we were called and the office manager stated that the installer had called off. So we set up a second date and it was a month later. We asked why so long and we were told that they we didn't have anyone trained to do the job. So I told my wife to cancel.l.

ADT's security devices are of good quality. And their representatives have been very good as well. I’ve been with ADT for more than 15 years, and I've had only false alarms. I wasn’t here one time and my 86 years old mother was trying to cook something and the smoke alarm went off. The police came and ADT called me at work, too, and I came home and everything was fine. Also, if I happen to go out a door when the security is turned on and it goes off, I immediately get a call. If I am not getting to the phone fast enough, then my relative who is also on the list, gets a call. I’d tell my friends to check ADT out.

I’ve had ADT for almost seven years and their response was very good when I had a break in last week. It was at the house that I don’t live in on a full-time basis. I would trust as soon as the alarm went off, the burglars left and ADT called me. The representative I spoke with told me there was a break in and I advised her to call the Sherriff’s Department which she did. The burglars were druggists looking for money, jewelry and things that they can use to get cash and drugs, and there’s nothing in that house that qualifies to that. Without ADT, they would have ransacked the house looking for what they were looking for which isn’t there. ADT is a wealth and I'd recommend them.

The ADT system works, and I'll tell friends to call and find out about it to see if they would like it. The installers were very friendly and helpful. One time I had my pocket device, and I was bending over outside for quite a while, gardening. I came back in the house, and somebody knocked on the door, and it was the police. During the summer, I had two or three times that the system kept going off or it wouldn’t work, so people from ADT came out and moved the sensors.

I really appreciated the effort the person on the phone made to meet my goals and the person who came to install security system was very helpful in meeting what I wanted and what was needed to protect my new home the way I wanted it protected.

We have the alarm system and the cameras from ADT. The installation went very well and they were very helpful. We're satisfied with the service that they provide and I would recommend them.

Although ADT was a little bit high priced, I've always been happy and had good luck with them. Anybody I had talked to have always been cordial and very nice. They're very good and so far, the equipment and system works all the time. One favorite feature is that I can alarm it when we're home without having the motion detector.

I think the technician was quite friendly and knew what he was doing. He did run into a problem while setting up the system but he called a more experienced technician who came by to assist and he was done in a reasonable length of time. I was somewhat surprised to find that the $100 mentioned in the flyer was not the only thing I had to pay for. I did not expect to have any more charges than the $100. Although the wording on the flyer states "previously wired" I think that should be explained more thoroughly in the flyer and should not be left to the technician to have to explain what the salespeople left out. I was promised window stickers but the technician forgot to leave them.

The two gentleman that came to my home were very professional and everything was explained in detail. The demonstration was easy! And I have had no problems with the system. I have had to call Customer Service about the bill and the representative was very friendly and knowledgeable. I feel very confident in the service I am being provided and the cost is affordable and fair.

The only thing pleasant about my experience was the technician who came out to install the system. He was very professional. I was renting and received one of ADT's "Free Systems" flyers in the mail. Knowing nothing is free and knowing there was a catch, I called in to inquire. The customer service was great, I sat on hold for maybe 2 minutes of that - the rep on the phone was very pleasant as well and assured me, "sir, when we say free, we really mean free. You just pay the monthly monitoring fees".

After the upgrade was installed, everything seem to be working accordingly. However the very next day system wasn't working and had to call for a service call. It was discovered that one of the sensors wasn't installed properly. Neither one of the techs cleaned up after themselves. Also we were given very little instruction as to how to use the new system.

For my installation, I didn't know what I needed... Well, my Installation Tech gave me his undivided attention & he was a pure professional. He walked me through what equipment he thought I needed & told/showed me why. During installation, my tech made me feel like I was truly, a part of everything we did. The 1st person I talked to on the phone, was friendly, helpful & very knowledgeable, then I talked to a supervisor, who was ALSO very helpful & a true pro, he couldn't do enough for me...

ADT is a good system and it’s safe. Plus, their sales reps were pretty good. I have them for five years now. It’s better to put it on if you need an alarm in your house.

I called ADT a few weeks ago and they cut my bill in half, so I'm pretty satisfied. Everything's perfect and it's been a great experience so far.

The professional who showed up was very nice and he explained everything in great detail. I felt comfortable with his knowledge and expertise when installing the new system in my home. I would recommend them to a friend who was looking for home security system.

Got stuck with a 3 year contract with old equipment including a defective camera they cannot fix or replace but continue to charge me for because my contract. I asked them to just remove the camera from my package but they refuse, again because the contract. Turns out I actually have a contract with a company called “Safe Haven” a “authorized dealer” that uses ADT’s branding name to trick clients into services. ADT will not help me with my outdated equipment and push the blame to Safe Haven and vise versa.

We recently had an indication that the status of the battery for the CPU was low. It beeped and I noted that for 12 hours and then it disappeared so I called ADT. The person I spoke with was very good. She said that it shows in our system that it was restored and has nothing to do unless it reoccurs and there’s a battery failure. It recharged itself because it’s always plugged into an outlet. It hasn’t done that before and maybe it was beginning to decline, but it recharged. She also told me where I could get a replacement battery when I asked her where to buy it if it ever fails and dies for good. Our equipment was from ITI and we had it installed not by ADT long time ago. And then we got ADT for the service. I've been their customer for 25 years and my experience has been very satisfying and reassuring, and they let me know what to do if a certain situation recurs.

I’ve been with ADT for more than 5 years. They upgraded my services to the Pulse service and now I have a whole lot more features including the cameras. I can see everything. Everything is working pretty perfectly right now. The only thing is I didn’t know they needed extra lighting for the outside perimeter. An extra light is needed for the night vision to really enhance it. Other than that, they were excellent all the way around. Everybody I've worked at ADT with was an A plus.

I've been with ADT since 1996 and the alarm's not as loud as it used to be. My neighbors don't hear it when it goes off but every time it does, I get a call right away. The last time it went off, it was four o’clock in the morning and I forgot I had it on. I'm not sure what time it was down in Texas, but the guy called right away and apologized for calling early. I told him I was awake and that the alarm had gone off. I thought I put in the code to cancel but evidently I didn’t so it was good that he called. I’m very satisfied with ADT and I feel very safe.

We have had ADT as long as we have been in this house, and it was just about a year ago when we converted to wireless. We have fire protection and fire detectors, which we have up and downstairs. We also have the regular system - motion detectors, sirens, etc. The rep we dealt with was great and we are really happy with ADT. They came when they said they would, and they did what they say they would. When we have questions, they've been able to answer them. Installers were great too - they were neat and clean, and did not leave a mess. They did a good job. Once, the alarm went off and they responded immediately. They do what we are paying them to do. We would recommend them. My brother has it now and we like the wireless a lot.

ADT monitor was already set up in the house when we moved in. Their service has been great so far. I accidentally set it off just the other day and they called pretty promptly and made sure that everything was okay. As soon as they call, they let us know who they are. And then they ask for special code number and I just have to give it to them and then they let me know what’s going on. They’re really personable and they don’t make me feel like I’m an idiot. Every single time I’ve messed it up, they’ve been right there to tell me, and even when I had questions. We have a little dog, and I didn’t understand how to be able to let him out of his kennel so he could roam around and have the motion sensor off so that the outside would be protected. They told me that up to 20 pounds the motion sensor won’t even pick him up, but they told me what to click if I'm unsure whether or not it's going to set if off.

ADT has been around for a very long time, has a great reputation and was the first alarm company name we thought of when seeking to find our home security system. HOWEVER we feared the cost would be much higher when seeing ads from so many other companies and DIY options available. So we checked every source out there in depth before deciding what was the best for us. In the end we found ourselves right back at ADT. I am employed within a police department for over 30 yrs now and knew what all I demanded with a system, so cost was the main purpose for the lengthy search.

We have a basic ADT package and we’re happy with it. We got the upstairs keypad and the downstairs keypad. The installation team was great. Everything’s fine and I give ADT an excellent rating.

I like having ADT. My experiences with them have been mostly positive. When one of my wires was loose, a nice gentleman came by and repaired that. He called me ahead of time before he came and cleaned up after himself when he was finished with the job. I would recommend ADT because I’ve had success with it so far.

The worst service ever. We decide to install a security system on our house with five cameras and the doors sensors. The person who came to my house a supposedly retailer from ADT never explain us the cameras had a 4 minutes gap and they record 30 seconds only. I’m been trying to contact the person. No answer his phone. Customer service says I need to finish my contract. Honestly I don’t recommend this company with my friends or family bc they need to explain the kind of service they provide. 2 of the cameras inside my house don’t record clips. It really suck. I hope I can cancel my service.

Five years ago when we bought the house, ADT security system was already wired. The service so far is excellent and is reasonably priced. Plus their team is very professional and efficient.

ADT bought out my provider. But when they acquired the company, they should have at least called me so that I know what I have versus what they’re currently recommending, the compatibility with their system, and if there are any issues. It would have been nice to know how it all integrates. Also, they wanted to put a few more bells and whistles on my system, but I didn’t see where it was worth the extra cost per month. Nonetheless, I'm happy with my wired system. And when there’s a false alarm, I spoke with their rep and everything went well.

In our previous house where we had ADT for 15 years, we never had any trouble. Any of our questions were answered in a timely fashion, people were courteous, they came when they said that they were going to come and they did the job. We have the system in our second house for probably a year. The guy that installed the ADT system in this house was very professional. He did a very good job and we were happy with that. I like that it's easy to use and I recommend the service. In fact, I had other family members get ADT based on our experience with it.

At this point, my concerns with the system have been resolved. We will see if we start having problems again a month from now. All in all I have had to stay home from work for a total of 12 hours (three times at 4 hour blocks because you are not able to predict your appointment times with any more accuracy than that). I have had to replace a battery out of my own pocket for the first time it went bad and I have received no compensation for that or the many hours I spent waiting for your technicians to show up. I will say, however, that the man who did show up was very polite and did a nice job. He apologized about the service I received via phone. Still - at this point, I would not recommend ADT over other companies.

Installer was a true professional with ample knowledge of detection devices and scenarios and tactics that criminals use to make entry into your home. Sales team was willing to work with me to make things as budget friendly for me as possible.

Had several issues in 2015 with repairing 4 system faults with an existing system purchased in 2005 in a rental property I owned in CA, and had entered into contract to sell. They refused to service the malfunctioning ADT equipment without an account, and at no time was I told it involved a 24-month commitment. If told, I would have immediately declined as the house was sold and was closing within a few weeks. A landline was needed to confirm the repairs, at a $36.99 monthly monitoring charge, which I was told could be transferred to the new owners. The repair person came in, removed the existing controller saying it was outdated, and without saying anything further started installing a wireless controller.

I’ve had ADT for 13 years now and their service is excellent. Everything usually always works very well. I set the alarm off by mistake last week and they called right away. They let me know that the alarm is on then I got it right away. Any time I’ve ever had to talk to somebody has been fine. Everybody’s been informative and they helped me out with whatever question I might have. I’ve been pleased with ADT.

ADT has been around for a while and they're well known. They had a pretty good reputation so we went ahead with them. The sales reps were professional, and we got one camera and all the windows. The downstairs windows and the doors are secured. But I really wish that we had two cameras instead of one. When I walk through the door and I forget that the alarm is on, it goes off and they'll call immediately. I'm okay with ADT but I would prefer the new company called Ring. Our service with ADT is on my husband's phone and he can see the cars and stuff walking by live. But with Ring, you can monitor your home with voice. During their commercial, they showed how they secure your home and you could talk to people and watch them as they're walking up to your house. You can see people as they're approaching the house with ADT, but the voice feature is not part of their package.

I've had ADT since 1991 and I have the stuff that are put on the windows and a couple of sensors. There's always the 24-hour monitor and the service I've received has been real good! When I moved into my new house, I had them come out and they put things in it. I called them up again about a week and half later and told them that I need a few more things added. They were right on time and they went through and explained everything before they were off. My experience has been excellent.

ADT refuses to remove equipment from my home, which I own mind you, that was set up by a previous tenant of my address. ADT is fully aware that my previous tenant was removed from the residence for plotting a theft of my home. I scheduled 2 appointments to have new equipment installed under our own name. We were charged $105.78 for each appointment. ADT finally came out to do a review with us (was supposed to be an install) days later from the first appointment, only to tell us that we cannot have the old equipment removed from the previous tenant as there needs to be a police report showing theft. It was explained to them again that there was no theft, but we thwarted a plot of a theft from taking place. We also explained that since a crime did not take place that a police report could not be made for plots of theft. They insisted they required a police report for theft.

We had some issues with ADT at first, but now when I’ve had a couple of false alarms, they call right away and double check. I’m pleased with that. But their bell is not loud enough. I have an industrial bell for my old system, which was not attached to any group, and it’s much louder and it really scares people away. They need a better alarm. It should be louder and noisier, not a high-pitch squeal. Also, it's disappointing that they don’t have somebody who actually comes to house in their patrol cars like some do.

I'm a prior user of ADT and I just moved from one location to another. So far, I'm satisfied with their service. But the guy that did the door connection was sloppy and left trash on the floor that he didn't pick up. He also left off one of the keypads so I had to have them come back and reinstall that. I also have a motion detector that quit and they all have to come back out on that.

We have ADT for many years and we're pleased with them. If we have a problem, we call them. Then, they come out and check it out. And if we happen to open the door and the alarm goes off, they call immediately and I appreciate that.

The ADT guy that came to my house to install ADT was very professional. He took the time to explain everything and was very courteous. He did what he could to help with the costs of installing a new system. I was expecting to pay some for a new system, but was very surprised at how much more I ended up paying. I feel that I should have asked for more things on the phone call to have more credit built up for upgrades. I added sensors to all doors and windows and should have looked into that price more.

This company has been the worst to do business with! The system does not work properly, the installer lied to us, and the customer service is horrible. Let me explain... Two weeks ago we bought our first home and decided ADT was the best company to secure it. The installer told us about the 6 month "worry free" guarantee and if we have any issues within 30 days we can change our minds.

Just bought a new home in Jupiter FL. I received a flyer from ADT offering a alarm package with no out of pocket money. I proceed to call ADT customer service. ADT kept me on the phone for 32 minutes explaining what a professional company they are and how they are a level 5 security company etc etc. I schedule an appointment for an installation. I was told the tech would call me 30 minutes before the schedule time plus they would send a picture of the tech prior to the appointment. The day of the appointment I did not receive a prior call nor did the tech show up nor did I get email. Thirty minutes after the appointment I decided to call ADT. Once I reached someone at customer service they couldn’t tell me what went wrong. They asked me to call back in 30 minutes, I demanded that they call me back.

I’ve had ADT for many years, in my last house as well as this one. The woman back East who works for them could not have been more helpful in every respect. Of course, their men came here and were very professional, very quick and did what they had to. But she was wonderful. Every question I had, whether it’s about rate or whether it’s about getting things done, she was right on top of it and made me feel very good.

My sales representative thought he was going to install, but I still wanted to talk with him about why to choose ADT. He called his boss for extra time and in the end we did a complete perimeter install with every window and door. The sales rep worked really hard to get the price down to what I was comfortable with and I knew I was still getting the best system. Since my husband travels for his work a lot, I feel so much better being here alone. This morning my husband blew his nose in a small bathroom and (believe it or not!) the shock sensor went off! It must have caught the vibration from his nose! We really laughed. I think these sensors are going to work great. Thanks!

I wanted motion and notice of doors or windows were open, so I got windows sensors, motion sensors, and remote from ADT, and I've been very satisfied. They were very neat, very professional installing the stuff and everything was fine. A couple of times, the alarm has gone off because of a dog or something and they called right away. Those interactions were very well and it’s a couple of times I've had a low battery sensor warning come on and they’ve responded to those, too. Nobody’s broken in without setting off the alarm.

The installer was very knowledgeable and helpful in determining the best protection for us. Also he was well acquainted with the needs for security but within a budget. He was very friendly and explained what he was doing, and how best to protect our home. My one drawback on this whole thing is the $100.00 gift card because that still seems to have gotten lost in the shuffle somehow. We feel good to be back with ADT.

We have been having ADT for four years now. We got the alarm to the fire department, and I'm satisfied with the services I got so far. The reps from ADT have been pretty good for the most part. Yesterday, however, I talked to accounting on the phone and we did not really get the results that we wanted. ADT wanted us to sign a new contract, but that is okay.

We've used ADT for years and many of the houses out here are protected by ADT. We have security cameras from them. I could put a camera by the doorbell if I want to because I don't have it there right now. We've just had it updated about nine months ago with a more digital system, more wireless. It's working well and we'd like to be able to monitor the house a little bit. Their sales reps have always been very assiduous. The folks are quick to let us know if there's an anomaly that they don't understand and that they want us to check out.

I had ADT for over 10 years. I recently purchased a new house and was going to have them monitor there as well. I even gave them the new owner of my last address to set up service. Unfortunately this has been the worst experience ever. They told me they could reinstate my current wireless system but when the tech came they wanted to put wires all over my house, downgrade my keypad, and then found out they charged me a week before even coming to my home over 150.00 for doing NOTHING. When I called Protection1 to have them reactivate my service (since I was told they are the same family) they then got into their system and cancelled my appointment. I waited for 5 hours with no notification. Then I received a text from ADT, "We cancelled your service with protection1". This should be illegal. I choose who I want to secure my home not some rep from ADT. They are impeding on my privacy and the safety of my children.

ADT had good quality service, and they're very reliable. Installation wasn't perfect, but in the end it works. I was thinking we can put the new equipment where the old one was, and the installation guy put it the new one next to the old one. By the time I realized it wasn’t where I wanted it, he’d already installed it. But the spot he chose is what he thought was best. Also, they lost the old analog network way back. They updated the systems and had a little trouble doing it, but once they got it all sorted, it worked great.

We have been with ADT the 10 years we've lived here, plus the many years when we lived in Virginia. We have a couple of motion detectors in our new home and we use the keypad. Their service was excellent. Two nights ago, the alarm was set and my husband noticed that there was a light in the basement. So, he went down and he set the alarm off. He’s on one of those chairlifts, so he was yelling at me, and I ran down and got the phone and took care of the alarm. Their call to us was quite swift and their reps were very nice because they did not send the police. It was a good experience.

I moved in and because I am a woman alone, I wanted a security system. The former owners had ADT so I decided to activate it for me. It was done efficiently by the installer. So far it has been working well and I have it turned on every day and feel more confident about security when I am traveling.

I feel safer having our ADT security system and I'm satisfied with their service. My son thought we needed it and we've had the system for four years. We called them for an issue and the people who came were very kind and nice and they got the issue straightened out right away. ADT is very good and it would be beneficial for people to have it.

We have two keypads and two motion detectors inside, and we have our doors and some windows alarmed. We’ve also updated to the Pulse which eliminates the need to use the landline connection outside. We’ve had ADT's service since 2008, and we have experienced good satisfaction. We have no complaints, with the exception of the fact that the monthly fee keeps going up substantially. I started out at $30 some a month. Now, I’m at $56 and some odd change per month for basically the same service.

I was with Broadband and then ADT bought them out and we’re very satisfied with them. Every time that I talked with their representatives, they seemed to be very customer-oriented. We got three keypads included in our service package. We just had an upgrade to our system because we just finished building a new addition to our house and the ADT representative who installed the secure devices was outstanding and has a customer-first attitude.

The company that was representing ADT was horrible. They told us everything was free. We didn't believe it but we did the paperwork and decided to go with it. I was reading the papers and thought afterwards, if everything is free, why do we have to pay $123 when the guy puts the unit in. So I called the place and a girl answered the phone. She was very nice and told me we'll be paying for three months of service upfront. I told her I'm cancelling and don't want it. The next thing I heard was a man on the phone, "Yow! What's happening today there?" I asked him if he always talks to a prospective customer like that and it is definitely not professional.

They will call 2 to 4 times a day, everyday if you are behind 1 month. Even as late as 8:30 or 9 pm, and on Sunday. Don't try to block the number, because they will call from another number. I know I owe you money, I will get you the money when we get it. If you don't stop harassing me, I'm gonna contact a lawyer and sue ADT for phone harassment. It is against the law to repeatedly harass someone by phone.

My experience with the installation rep was awesome! He explained everything well, and was not overbearing. Thanks, ADT! All of the hardware works superbly. I haven't had any issues. Plus, the hardware is so user friendly. I feel very safe with ADT.

ADT guys are a bunch of rip off artists. I had called them on Oct 28th to cancel their service as I got a similar service at a fraction of the cost. (Been with 7 years with ADT and am under no contract, but they a) did not have the gratitude to stop my service right away, saying I have to give a 30 day notice. They said my next auto pay would be prorated until Nov 27th, but I see they again charged a full month for $63.69 on Nov 14th. If they cant keep their word on this, I don't think they have the intention to stop charging me. I am now getting the running around by their phone agents, and am posting the incident here so everyone is cautioned of their unscrupulous practices.

When I called ADT, the interaction with their customer service was good and they were very helpful. But it's been some time since I had something done. Overall, I would recommend them.

Horrible service. Our system never works and is constantly beeping. Had service technicians out several times changing sensors and still so many problems we don't set it anymore. I would not recommend this service to anyone and as a realtor I tell my clients to avoid ADT. No one should be stuck with crappy service or a 600 dollar cancellation fee. I firmly believe if it wasnt for the contract and the high cancellation fee they would not have any customers left.

The company that we had before was sold to ADT. We had to add some sensors in a room and ADT's customer service was fine. They were quick and all in all, it was a good experience with ADT.

ADT appears to be reliable and when we had some false alarms, they called back within about five minutes which is okay. And their reps have been good.

We signed up originally with Brinks and we changed to ADT as time went on. It's been a lot of changes, but it's all been for the good. I'm big fan of the Pulse system. With it, I have a hold online and I'm able to control lights and things through my phone if we go away for the evening. We also have the typical door window motion sensors. We upgraded two years ago to the latest equipment and everything made sense. I've also dealt with the ADT folks and they have always been above board, very professional and courteous. Nothing is too simple or a waste of their time.

One call corrected a problem that I was not aware of. I have had no problems with my system except the one corrected. When I had a break-in, my system was down. Since new installation, I feel very safe.

I’m 91 years old and I decided that I needed a little something more than my cats to alarm. When a stranger comes around, one of my cats would run and hide under the bed, and another one would come and jerk to attention. But I felt like that they might be asleep when I got a visit from somebody. So I got ADT and so far, I haven't had any problems with their service. But the mechanism on the wall says that if something bad happens or in case of emergency, call ADT. But off the top of my head, I don’t know their number. I would have to look and look and look to find their number. So on that little thing on the wall, instead of having the word ADT, they should have a number so that all I have to do is look at that and dial the number.

I'm very satisfied with ADT and their reps were excellent anytime I’ve had to talk to them.

My husband and I are both senior citizens. He is suffering from Parkinson's disease and Dementia. Because of his condition I thought maybe we needed to be able rest well and feel more secure at night The technician (Matthew **) was 100% professional and understanding. He explained everything in detail and made sure all was working correctly. I know this is part of his job but sometimes you can feel when someone is for real. After he installed the system and all papers were signed he joined hands with my family and offered a beautiful prayer for my husband and me and ask God for His protection on us and this house. This was so special to us because we all need prayer. Thank you so much for sending the right person to install our security system. I recommend him highly and the ADT service was superb.

I had a good experience with Protect Your Home and the technician was helpful, knowledgeable, and patient. The service is easy to use and well thought out. I think it's worth its value. I plan to stick with ADT as it is flexible and can be taken to another place as well.

I had ADT about seven years ago and I had a bad experience with one of their installers who did not have the attitude of doing service for our family. But I came back to ADT this time because of a young lady that's on their staff. I talked with her, aired out what's what and right now, my wife and I are satisfied and I like everything. The installer that we had this time was professional and he didn't care what color I was.

I personally know ADT for so many years protecting my residence and I have no problem recommended ADT. They call immediately if they detect something wrong and confirm you are the right person and ask the code words/numbers. Also they respond to your question with the great customer operators.

I have window breaks on a couple of windows, three cameras, and monitoring with ADT. Every time I called them, their reps were knowledgeable, always able to answer a question and prompt when I needed them. I'm very satisfied with their service.

The service is and "was" fine. I didn't have a problem with the service, I would've recommended ADT to all my friends... Until now! My problem is when I first got my ADT alarm (5 years ago) I needed a co-signer, so I had my cousin co-sign along with me. I am single and was the responsible party for paying the bill at an apartment in KC, Mo. This past June 1st 2017, I bought a home in Raytown, Mo. I called ADT to have my service moved to my new home. They told me fine, all I needed to do was to bring the two motion detectors with me to the new place. And to leave the main box in the apartment. May 31st they told me they turned the service off at the apartment, June 2nd they hooked up service at my new home.

Rating them as one star isn't even close to my horrible experience with them! I asked for landline Service for 27.99 at our new home in August. Technician put it in as the Pulse Upgrade at 52.99. I have talked to customer service until I am blue in the face with the Aug, Sept, Oct and Nov billing at the higher rate. AFTER three months I was told a NEW contract would have to be initiated to "fix" the original error. My Nov billing was still at the higher rate even AFTER a rep came to my office to sign the corrected contract. NOW they do not even have any notes or evidence such an appt was made or that the rep even came to my office.

I’ve been with ADT for more than 10 years, and I would recommend them. Their representatives were fantastic when I’ve had some false alarms and when I was testing the system. I’ve also had a couple of issues where I needed to have a battery replaced in the control box. They didn’t want to cover that, but I argued that I have full coverage of the whole system and they ended up covering it. It’s a great value for the product. And I also do the annual pay, so it saves me more money. However, in times of emergency, if the alarm goes off, the call representative time could be a little bit quicker because there have been a few times when we’ve had false alarms and they didn’t call as quick as I would like.

ADT has been there for me for anything that's been needed. I've been with them for 19 years and I have the door and smoke alarms, the main things. Dealings with their representatives have been good. A couple of times when the battery has gone bad, I've contacted them and they've sent me a new one just immediately. I'm totally satisfied with my experience with ADT.

We have alarms on every door and window, and ended up having to buy a lot of extra things we needed. When the representative first gave us the quote, we said it was too much and we couldn't afford it, so he went out to his car for some reason then came back with a better price and we agreed on that. Installation was done last year and we're satisfied with the service so far.

I'm a very highly satisfied customer of 8 years. Why the increase when the services has not changed... I would love an upgraded system if there's going to be an increase in monthly payments... If I qualify for an upgrade, please have an technician contact me. Thanks.

I am very disappointed with ADT!!! My service is NOT working at all and my bill is paid!!! I have been without service for over a week!!! I have contacted and spoke with a different representative for over a week!!! NO ONE has ever been able to assist me with correcting what is wrong with my system and service!!! This is totally horrible!!! I have been a customer of ADT for over three years. Now I’m very disappointed with ADT!!!

I've been with ADT for a long time and I like the camera feature of the system. Their reps have a very good attitude too.

We've had ADT security for years and it's been excellent. We have one of their security cameras inside and they installed the ring doorbell for us. Installation of the system went well. The representatives I've spoken with were excellent. The calls I made to them due to service issues have gone well, too. The gentleman that came out today was very knowledgeable and very professional. He helped us understand this crazy doorbell and he reset it for us.

We got ADT window protection, door protection, and if the alarm goes off, it goes to the center. One time, the alarm went off so we had to call. But it was our fault because we went out the door and came back in too quick. Our interaction with their rep was good. And their installer was good too. I like the system very much. I've never had any trouble with it.

We have the usual windows and doors security feature, a carbon monoxide detector, and a detector for basement flooding included in our ADT home security system. I've had the greatest interaction with the installation team and the contacts I've had with the representatives have been pleasant and useful. I'm satisfied with the service so far.

I would recommend ADT to anybody. My son installed it in his house a couple of years ago and I've had it for three years too. One time, something messed up and the guys came out and replaced it with no problems. We're satisfied with ADT and I mentioned it to some of my neighbors and told them it was a good deal.

ADT seems very helpful and friendly. We have all the features in their package but we don’t use the motion detector because we’ll probably get caught up in it ourselves. One time, it had set itself off in the middle of the night by the glue coming unstuck from one of the doors and it was just flying off. That was a little bit scary. The machine to turn it off was downstairs so, when you’re upstairs and you hear this sound and you know it doesn’t sound good, something is wrong. Do we go downstairs? What do we do? Only to find out that the thing came unstuck and flew up. Our son had accidentally set it off when we first got it, so he had the cops come to the door. He thought he did what he was supposed to do and cleared it, but he didn’t so the cops showed up. The gentlemen that have come out here have always been very nice.

Being a customer of ADT for over 20 years has been an excellent experience. We have not had any major problems with their system or service. Customer monitoring and notification service has been excellent. Will be a customer for the next 20 years.

We've been having ADT's security and fire system for 10 years now and we're totally satisfied with their service. The systems work. Also, my interactions with the customer service have been good.

ADT took over from Brink’s. It just showed up on the bill and I just automatically pay. When I moved here in 2005, ADT installation team hooked the system up and I just pay. I haven’t changed it since then. So far, I’m satisfied with my service. We've spoken with their reps when our alarm goes off and we did it a lot the last few weeks, and they're always really nice and friendly. I usually just pick up and tell them what the password is because I’d know why they’re calling.

The ADT representative that spoke with me was phenomenal! Don was very patient with all of my questions. He was fair with pricing, and upon installation of ADT services, he was prompt and delivered exactly what he promised in the contract.

ADT is the best!!!! I was so pleased with the service, I pay for my 86 year old mother's lifeline thru ADT. The representatives are calm, thorough and so very helpful for all of your services. Any time there has been a concern, ADT is there to assist.

The reps answer the phone on time. They speak fluent English. They are extremely polite. They are competent. They know their equipment and business. And they are very efficient and respectful of my time. I recommend ADT on a regular basis. One of our neighbors, a close friend of my wife's recently signed up.

The representatives at ADT have been efficient. The alarm was set off twice accidentally, and I had the police department sent here quickly. Also, the reps had known what I was asking for, and the installations of whatever it is that I added to the system was done. ADT's technicians are excellent. When I've had an issue with the latest installation, the technician came back and he came up with an answer and a resolution, and it got resolved.

I got ADT installed 20 years ago and they're serving me well. If the alarm goes off even when I'm out of town, they contact me and make sure that everything's checked out at the house. One time, my husband and I were at Williamsburg and they called me. They had already contacted my second contact, which was my son, and he met the police at my home. He had a key so he could go inside and look. They checked everything out and everything was fine. We assumed it was something that set the motion detector off. One time again, the alarm was beeping for no reason. So, I called and they told me how to correct it. Then something on my garage door was not working properly so they came out and replaced it. They've always been very quick to respond to anything so I'm happy with them. My sister who lives in another state also uses them.

Everything from installation, customer service. product and calls when alarm goes off is class A. ADT truly cares about their customer. They let you know if batteries need to be replaced. They are always there for you if you have any questions or problems.

Recently I switch my service with this co. because of my dissatisfaction with their service and prices going up at least 3 times a year. Also after I called them on the phone to have the service disconnected, and was told I DID NOT OWED them anything. They just sent me a bill for another $55+ dollars, claiming that their contract stipulates that you have to tell them 30 days in advance! 30 days in advance for the alarm going off and no one calling you on the phone to see if you are OK.

Called in July to cancel service. Four months later I am still getting invoices and auto debited despite multiple calls and emails. Terrible service. Will never use again and will warn everyone I know never to use ADT.

I have ADT for about 8 years now, any issues they will care with such professionalism, but about a month ago my system had a malfunction and my alarm went off while I was at work. I had a work order schedule, and they knew about it. Alarm went off and one of the representative sent out the Fayetteville NC police department out. I was charge 75.00 total, they said I authorize this. No I did not, and now I am out of my budget, because I have to make payment for something I DID NOT AUTHORIZE!!!

We’ve had ADT for a long, long time. I started out with a different company and ADT took over. I’ve got a very basic package and I also have a button I can wear if I’m alone which I can just press to get help. So far, I’ve been really happy with them. There were a couple of times when I really messed up and I forgot to turn the alarm off going outside and so, I had to get in. Their reps responded right away, which was impressive. They were always very nice and very helpful. When ADT took over, their installation team came in and checked the system to make sure it was okay. They said it was and they’ve been good.

We've become more and more aware that our society isn't taking care of its people very well anymore and wish to do it less and less. Because of that, we knew that because we don’t care for each other that some of us are going to fall by the wayside and become thieves. That’s normal and there’s no surprise there. It's not because they’re good or bad people, it’s because they’re trying to survive. We're sad about that, but we work hard for what we have, too. So, we got a protection system in the house. We originally had Platinum Protection and they were bought out by ADT. The switch over was seamless and their service has always been good.

Very pleased with ADT! The service is excellent! When I call, the representatives are always courteous, prompt and professional, and they always resolve any issues quickly and easily. Would recommend ADT to anyone! Keep up the good work!!! Also very pleased with the price. Very affordable.

Always wonderful, I've been with ADT for about twelve years at different houses. I couldn't be more happier with a different service. I love the great service and great prices. They're awesome! I would highly recommend them to anyone or everyone! They are always available anytime I need them.

Representative was knowledgeable, professional, and friendly. ADT has always been there when I needed advice on the system. Would highly recommend ADT to anyone interested in a home security system. I do not know what I would do without ADT at my side when home security is the issue.

I JUST had my install a week ago. I have had to call tech support 3 times. There is obviously an issue. I told ADT I want to cancel this agreement. I am not happy with their product. They have hung up on me 3 times. I asked for a supervisor - I was told THEY do not take calls. They only chat with the operators. I asked for a corporate phone number. They gave me a fax number. She said corporate "does not take calls". SERIOUSLY? DO NOT GIVE THEM A PENNY OF YOUR MONEY. I am on hold with American Express as I paid for a year in advance. I will dispute this charge. I am writing to the BBB today and the Attorney General and I will be calling my local news station. DO NOT PURCHASE ADT.

The installer was very thorough in making sure everything was set up properly. He made it a point to have me download the apps for ADT and Ring, and showed me how to link the devices to my phone. Because of his thoroughness, I didn't have any questions at the end of the installation. Great work.

Thanks ADT! I received excellent customer service when I called ADT for assistance. The call was easy. The customer service representative was friendly and provided excellent customer service! Thank you ADT! I enjoyed speaking with the customer service representative. The call was quick and I made little to no effort when I spoke with the representative. The representative was able to easily and quickly help me to help me resolve my issue.

My security at my home is much more comfortable than to be without it. My experience with them is good and the secure feeling that they are and will be there. Whenever I've any question or problem they have been there and make me feel like that I have their back. I would recommend them to others anytime and I have done so.

The installers were excellent. Not only very patient and knowledgeable but dedicated to making sure everything was correct and working. The installers also stayed very late till the job was complete and were very professional. The salesperson was also very helpful and knowledgeable.

The ADT scam. Avoid it at all costs. The ADT saga continues. Please note that the condo I bought already had a system. When I called them I asked them to reactivate it and add a couple of components. I had a keypad already but it was not in a desirable location. I asked for a second keypad, another motion sensor, and a couple of additional window sensors. When the rep talked to me on the phone they promised me $1072 in free equipment, a 100.00 gift card, state of the art equipment, professionally installed, and walked thru an order that met my requirements.

I'm highly satisfied with ADT's service. They are so good when I need to contact them. Their technicians are terrific. There have been many occasions when I've called, especially when we were first getting the cameras hooked up, and I have been absolutely impressed by how courteous and talented they are. The telephone service is not usually the best, especially when it's tech-related, and their technicians are so good at walking us through things and getting us help. I had one guy come and he was here for so long, and he was kind of sad because he couldn't seem to fix the issue. But he managed to fix it and he was quite relieved and happy when he did. And then he made sure that we had his name because he said he knows the system so when we need help again, we can call him.

My home was robbed in broad daylight while I was at work, so I wanted to invest in a security package. My interactions with the sales rep at ADT were wonderful. When I called, she explained to me all the different things that I could get and I picked the ones that I wanted. She was very professional and she did a great job. I got a service package that includes an in-house motion detector and devices on my front door, back door, and the door that leads into my garage.

My daughter worked with someone who installed part-time for ADT. I got ADT's motion sensors for the doors, the fire protection, and I have the chain that I can wear around my neck. Installation was fine and somebody had to come at night. He was here for a long time and he was very pleasant. Everything worked fine afterwards. From time to time, I have a battery that goes out and I call the representatives. And if the battery is the one that I can put in, I order it. If it's the one that they need a service man for, a very nice man comes out fairly quickly. I'm very pleased with the service so far.

I enjoyed my ADT system. I feel safe with it and we use it daily problems for the comfort and safety of the family. So I think everybody should have this. Nothing like feeling protection and know you are here for us.

I have used ADT for over 24 years. When I moved to my new home in 2013, I reviewed the services provided by other companies. I signed a contract with ADT. I have had no major issues/problems with the service provided. However, ADT is more expensive than most security services available.

ADT keeps my house safe. Nobody can break into my house without the police being called. It keeps track of all the doors and windows, it tells me what is open. That help me a lot. The system also lets me know when one of the devices needs a new battery. Arming the system is very easy.

Very happy with installation and communication with ADT installer. Installer polite, friendly, informative & making sure I was happy with agreement and product. Worked with me to get the equipment I wanted for a price I could work with. Very pleased with service.

Just want to let you know that our family is very satisfied with your services. My momma is an alt/dementia patient and your ADT security has been very helpful. Thank you very much. I will recommend that your services are wonderful and very helpful. Thanks again.

They were very quick in their response, kind, knowledgeable. My mom was always setting off the ADT button, by dropping it. The service was always very understanding. Towards the end, mom fell quite a few times, they had the paramedics out in a couple of minutes each time. When I get to the age I need this type of service, I will definitely hire ADT.

Our alarm went off in the middle of the night but the alarm didn't go off in the house. What woke us up was a policeman knocking at her door asking if everything was okay and that they got a call saying there was a break-in. We went outside and looked. There was no sign of any activity. So I called ADT. They did a test and realize a door sensor was the problem. It sent out a silent alarm. On the next day they set a repairman out and fixed it. I was so glad that it was easy for them to diagnose and fix the problem. I'm very happy. Thank you.

We had an ADT system in Georgia that we never used because it was so complicated and it had different areas and different sections and we never could figure out how to use it. And then, we moved to San Antonio in this little, tiny house and a lot more people around. We’ve always heard ADT was a great company so we thought, we would go ahead and get it installed. I did some digging around to see how complicated it would be and found out that it wasn’t very complicated at all. So, we got it put in. ADT to me has always been the first name in home security. In my mind, ADT is the safest home security system you can get. I got the one where if they break the glass, the sensors on the doors go off, as well as the keychains that we can turn on and off from outside the house. But we don’t use those. We just got a simple system.

I recently changed my phone service and then I had to change it back because it wouldn’t monitor my ADT service. And whenever I spoke to the customer service team at ADT, it was fine. We've been having ADT for 7 years now.

I am a senior citizen living alone. I am active but many times the fact of a senior woman living alone leads to unwanted situations. Just recently someone that criminally trespassed on my property was apprehended because the officer recognized the man as a repeat offender. Because I had installed your cameras and they gave an accurate picture of him climbing my six foot fence: in order to access my bathroom window that was sometimes left a little ajar. They caught him less than two hours later.

Our alarm remote worked... except for the PANIC button! ADT sent a technician to our home to fix it. His name is Josh and he was a true professional. He had superior insight in his area of expertise and explained everything in terms we could understand. He made us aware of other items offered by ADT that would be of interest to us, and they were! In the future, I will purchase the Ring Video Doorbell and the Safewatch Cellguard... and I would prefer Josh as the installer. He is a credit to your company.

ADT is always on top of things when it comes to the security of my property. They always call when the alarm is tripped, and even send police officers to my house when they couldn't reach me. I really feel safe having ADT monitor my property.

I like the pin code. Although I had to reset a few times it’s working fine at this time. Would recommend your services to anybody. Have had your system over six years now. I like the new system over the one I had before.

Love the excellent service. Have no problems whatsoever. Can call anytime if I have a problem. I have put ADT in my daughters home. She loves it. I live alone in the country. I have excellent neighbors. But I also love ADT. In fact my neighbor put ADT in her home a year ago. She loves it.

I have been an ADT customer for over 7 years now. The system works very well and has been integrated with my Smart Home. The next level with ADT Pulse allows me to control everything from my smartphone. Even when home and the system is not on it is always monitoring. An example is when we were cooking and had some burn off from the oven. An ADT representative called right away to ensure there was no fire and that the fire department did not need to be contacted. That is peace of mind.

I’ve called CS about some questions I had about activating system from inside on key pad. Also I set off an alarm when I replaced a battery in smoke detector wired to system. That incident issued a call from ADT to be sure things were ok inside the house. Both responses were quick and professional. Thanks.

I am MORE THAN VERY PLEASED WITH MY ADT HOME ALARM SYSTEM. They always answer my questions promptly and with professional courtesy. They "walk" me through my problem that I am currently experiencing and schedule the necessary home service need to correct my problem. Excellent personnel.

We needed to upgrade our alarm system and everyone was so helpful and we have been a custom we for over 20 years which was recognized and we decided to stay and we are happy we did. We now have a better alarm system with a remote control and additional Cameras set up which a huge plus from what we had prior.

For many years I have been completely satisfied with the security ADT provides. While my system has unfortunately been out due to door/window damage from the Florida Hurricane Irma, they have understood & waived my monthly fee until this issue can be resolved. Thank you so very much, & I look forward continuing my monthly monitoring service for many more years to come.

ADT took quick action after I had set the alarm off. They attempted to reach me but I was still outside and they also contacted the law enforcement office to make sure there had not been a break-in and they also make a follow up called. I was well pleased with ADT.

We have had ADT for a few years now and they consistently provide excellent service. Periodically we will accidentally set our alarm off. They call quickly to check on the situation and are very helpful when they call. This gives us confidence in their security service!

I hope you do not increase the monthly fee as you have for the last 3 years. I may have to shop around for a new security company. I am retired and 65 years old. How about a senior discount. Your service is great.

Our technician was very nice and professional...we were quoted $99 for the install with no strings attached. At the time of the installation we were given a “recommended” upgrade costing $3,000. I found their approach offensive and unprofessional. If you need further explanation please feel free to contact me directly. The ADP pulse app is also average at beat.

Service technician came earlier than appointment, was friendly, knowledgeable, and serviced our system promptly. We need a new keypad, but the technician assured us that the system was working very well. He said we could order a new keypad when we were ready to do so.

The technician was informative and very professional. My equipment was updated with the most current version and the old equipment was removed from one of my entrances. I was very happy and pleased with the service. I would gladly recommend ADT to my family and friends.

We've had our ADT security service for some years. The service package that we got from them has all kinds of things such as motion detectors and devices on the windows and doors. The only experience I've had with the security system was accidentally setting the alarm off when I went out in the morning and forgetting to turn it off. Other than that, everything worked fine. The only time I talked with a customer service rep was when I accidentally set the alarm off. I've had very little need to contact ADT, but when I did, everything was fine. They understood the issue I had and they helped take care of my problem. I'm satisfied with ADT.

We've been having ADT's service for 17 years now, which was since I built my home. I love the service and the alarm system is user-friendly. The ADT representatives are outstanding and they’re very knowledgeable and friendly every time I call.

When I first signed up for the security system, I was not made aware that Ring and ADT were two separate companies. So, I was surprised when I kept getting messages on my phone that I would have to pay extra for continuation of the doorbell video recordings. I thought everything was included in my monthly fee to ADT. I'm still trying to decide whether or not I want the video recordings.

I am billed quarterly and just wondering why every 3 months, when I get my bill, it always goes up. It's fastly approaching $200.00. I don't understand why. Can you please explain the increase every 3 months. I will be waiting for your response. Other than the billing issue, I am totally happy with the service and would recommend it to family and friends.

I have appreciated all the help and expertise from your staff when I have changed internet/telephone providers. Also quick responses when my alarm has gone off accidentally. My only concern is my system was installed over 20 years ago by Brinks and wondered if there is any no cost upgrades to continue with the monitoring.

After our system was replaced, it no longer sounded a chime after we sent the alarm system when we left and when we returned. Trouble-shooting failed to solve the problem. Scott successfully resolved the issue. He has been the service person other times and he is always professional, pleasant and efficient.

Due to poor AT&T signal after a few years of acceptable signal strength. And perhaps the fire in Santa Rosa the system no longer functioned. After the professional help by both service people and the retention dept, my system was up and running. Your personnel are fantastic!!

Excellent service technician knew what was needed and went right to work efficiently installing our system. Knowledgeable and explained very carefully how to use system, was friendly and cleaned up after the install. We are very happy to have ADT in our home.

ADT service was called after new windows were placed in my house. 1st guy who came was not in favor of using existing hard-wired system ad much as possible. He thought I should change everything to a wireless system. He didn't have enough materials on his truck. He left. I called ADT back and arranged for another technician to come out. He agreed with me to use the old hard-wired system as much as possible. Result was I spent less than half of what the conversion to wireless would have cost. I guess it depends on the tech you get and what day of the week it is. 1st one was a Friday, and the second was on a Monday morning. 2nd one was great.

I called to see if I could get rid of my land line and use ADT cell phone instead. After a lengthy discussion [rep was good] I was given the following options. 1. A device could be put on the system I have now for $173.40. 2. Put an upgraded system with the device I need for $133.66. Well, that's a no brainer however, I was told that because my system was Brinks it should be upgraded. You know the story, Brinks, to Broadway, to ADT. I saw an ad in the Sunday paper saying you would install a new system worth $850.00 if I was a new user.

I called to check on the ADT system for my mother's home. I explained to the gentleman on the phone that my mother was in her late 80's and not in good health. I explained to him that she was living in the home by herself and I wanted to make her feel safe and get ADT, which I had thought was the best. I went on to explain to him that I wanted to pay for this and have it installed in my mother's home. He said "no problem I could do that." He also explained that if my mother passed away during the 3 year contract, I would not be held in the contract. I said that is fine, I went ahead and paid and scheduled the installation.

The ADT Pulse Security system is very valuable. We recently had this installed after having a previous security system that failed to operate correctly. The ADT Pulse system works just like it is suppose to - it lets us know when the doors are opened and the location. I also like the fact that I can link our Nest Thermostat and Ring Doorbell systems to the Pulse system. It is very convenient and easy to make changes or updates via a smartphone.

It's a great feeling to be able to go away and know that your home is safe in the capable hands of ADT. We have always worried about break-ins or fire. These are everyone's worst nightmares. Also it's a comfortable feeling at night to know you are safe while asleep.

I am overall satisfied with service, but wish the Pulse app allowed you stay logged in and not have to always log in and out. The old app allowed you to stay logged in and made it much easier and faster to log into the system right away. I hope they can make the app easier in the future.

We had an alarm trigger because of something we did incorrectly. The person I spoke with was very polite and explained what happened.. After she tried to contact us she notified the local police and they did a routine check.. After checking everything we realized that we had not updated our contact phones since we retired and had changed cell phone numbers. She updated all of the contact numbers and was very polite and helpful through the entire process.

ADT is always right there when you need them. We have been a member for many years now, and our alarm panel has not been working up to par lately. ADT needs to improve on the continuous beeping 24 hours a day to remind their customers that the battery is low. It takes way too long to receive a new battery from ADT. While we await our new battery, we are receiving daily 8:00 AM phone calls reminding us that we have a low battery. It does get very annoying.

ADT has been my trusted security service for over 5 or more years. When my alarm signals, sometimes I am not even aware that I triggered the alarm, being in the garage, I immediately receive a call from ADT asking am I alright, do I require assistance. I love this service. My sister-in-law just installed ADT at her Home because of my ranting about how great they are. ADT makes me feel safe at and away from home. Thank you ADT.

I was very pleased with the upgrade of system. LOVE THE CAMERAS. Was pleased with the installer too. He was very personable & knowledgeable about his work. Cleaned up after himself. Glad for the upgrade of the system. Feel very safe now the cameras are in.

We are seniors living on social security and every rate increase hurts our budget. ADT representative was understanding and compassionate... rate remained. Increase would be credited following month. Why can't we be 'grandfathered' in... such a hurt to our pride to have to call every year... We are only getting older. 72 & 89.

We are very pleased with our ADT service. All aspects of the service are very user friendly and our sales rep was outstanding. We have only had one instance where our alarm went off (dog sitting and the dog got out of kennel and set off motion sensors) and the response time with our local police was great! We also LOVE our RING doorbell and are so glad our rep offered it to us. We will be getting more for the other doors as well. Hoping we never have a break-in but ADT gives peace of mind just in case.

My daughter called you to help her get set up with the app on her phone. All went well. Then I got emails indicating I still needed to change the password. The password she set up stopped working, I tried going on the web site and I keep getting locked out in spite of knowing the answers to security questions, etc. The only solution? Call customer service - VERY undesirable option - awful music on hold - long wait times. And I am not supposed to use the phone at work for personal calls. So I am basically locked out of the app and have no way to get back in!!! BAD customer "service". Very BAD. If I could do it over the web and avoid calling - it would be much better!

We've been with ADT for 14 years and recently spoke with them about upgrading to the ADT Pulse system so that we could have more control over our alarm system when not at home. ADT was quick to offer us a great deal due to our loyalty and the new ADT Pulse system has been installed and is absolutely OUTSTANDING. We now have complete control of our system via our phones, laptops, or tablets from anywhere. We have always had great customer service and professional security monitoring with ADT along with a sense of genuine security knowing they are "on the job" 24/7. Prior to the ADT Pulse system upgrade, we explored all of the "wireless" security providers and in the end, we chose to stick with the best in the business - ADT.

ADT has been our home security service for 10 years. At the beginning, not been familiar with the system, customer service was very understanding and helped us through our "training". I love the panel and the options for your alarm.

This is the first review I have ever left in my life but I am so upset with this company that I feel like I have to warn people with our experience. I can’t say anything about the security itself on account if we never actually got to try the home security. A few weeks ago me and my husband were looking into getting a home security system, we decided to go with ADT after seeing the reviews and thought it would be the best price. My husband called to get a quote and was told the price would $36.00 per month, so we set up for them to come out and install the system. We had to reschedule the date for setup so we called them again and we again were told it would be $36.00 per month.

We have been very pleased with the response we encountered when my elderly husband accidentally set off the fire alarm on our ADT system. Very courteous and understanding response when I called to cancel. At the same time a fire truck and two firefighters arrived which was comforting for us to see such a quick response. They were very kind as well. We highly recommend ADT.