ADT Reviews

ADT has always been a thing and it’s one of the more known as opposed to other providers. The person over the phone was awesome as well as the installer. He was cool and he explained everything. He was very efficient. We’ve never been in a position where we needed the system to work extremely well, but it's what you always hope for. I like the smart features. It’s a lot more convenient. You can check it whenever and wherever and make sure everything's what it should be.

I had a good experience with ADT's rep. I went with them and the guy who did my installation was really good too. He gave me all the options and let me decide what I wanted. He let me know what each of their items did and made the installation experience easy. We like our system so far.

I had the worst experience with this company. They have no clue on what customer service should be like. Not one time a manager reached out to try to help. I made 12 calls to try to resolve a simple issue with a wall panel my elderly parents couldn’t used, all I wanted was to changed the panel to a more simple one. Instead they wanted me to buy a new system. And my service got interrupted, not one time I never received a call about it. They are not monitoring your home like they claimed they are. This company is a joke and I'm serious, I had other system before ADT and this is the worst. VIVINT definitely exposed the lack of customer service I was getting with ADT.

I cannot believe that a company can get away with lie after lie. First the salesperson came down and told us that we will not be locked into a contract and we can cancel at any time. He kept repeating it to the point where I should have known something is off. I have been having trouble with them ever since. Today I called them that I have updated my WiFi and need to update my camera. They wanted me to get onto a ladder (which I don’t have) to reset my camera. I asked them if they can come down and do it for me, they said sure. They set up the appointment and didn’t mention anything about a “discounted” price of $173 for the first half hour!!! They are the least transparent company ever and I wish I would have read reviews before signing up. I am now stuck in a contract that I don’t want and can’t afford.

Updated on 08/01/2020: Now I’m facing additional issues! NO ONE FROM UPPER MANAGEMENT HAS RESPONDED ONLY SALES. I’m unable to reach anyone to speak with to find out why I’m being told now that I have to pay $450 for the PREVIOUS contract that should not be in service. The new contract forced from ADT was set up for connection 8/3. The leasing agent stated they have security through Comcast; however, I’m not going to be stuck with a $450 cancellation contract; therefore since ADT wants to be unreasonable, connection needs to be set up and I’ll stick with the $29.99 for the 12 months! ADT GIVES ME NO CHOICE. DO THEY?

The system is great and the installer was great too. I wasn't there when the install got done, but I had a friend who I'm gonna be sharing the house with there. I've had ADT in the past and they are on it. Any movement or anything at my house, the cops are called and I'm called. They're very efficient. This time, the box is bigger than the other box that I had and I might ask if we can move it a little bit later on to a different location, but I'm sure that wouldn't be hard to do.

We went with ADT thinking they were gonna have a better price versus other providers. They were priced pretty high though. We originally thought we would be paying $1,200 for all the products that we were putting in. When their tech came out and started installing the system, the cost was over $5,000. ADT ended up bringing the price down to about $2,600. The tech also didn't have all the things he needed and had to come back another time. He broke one of the parts for the basement water detector as well. He had to get another one of those. Now, we're waiting on an outside camera that he has not installed. We haven't heard from him yet. Still, we're happy with our system so far.

We've been in Minnesota for how many years so we were comfortable with that, but here in Colorado, we're not comfortable. In our area, being a new construction, people go in there, break in and steal stuff and dump stuff off. It took a while for them to stop doing that. ADT's installer is a nice guy. He installed the motions on the doors and a camera.

The ADT system is easy to use. The app is nice as well.

The rep explained everything clearly and installed the system. But it's a new home and the Wi-Fi is not ready so we haven't set up everything yet. He still needs to come for a second time. When he was here, he installed all of the motion detectors, the door switches, the window shaft switches, and the panel. The remaining are the front doorbell video camera and the backdoor video camera. He is skilled. But he didn't take care of the details very much. For example, cleaning the trash and the debris after he drilled the hole on the wall.

Where I live in South Florida, everybody has a security system because there's a lot of crime. There are predominantly two signs in everybody's yard, ADT or Xfinity which I have for Wi-Fi service. I decided to go with ADT because security is all they do. Plus, I had them at another address in a different part of the country. When I bought a new home, my name was farmed out to other services and everybody started calling me. ADT called me up and I explained to them that I was a previous customer. They offered me a discount and I found that it was way above and beyond what most people get. I got a discount on equipment of about $3,000 and other people normally get a $900 standard discount. Being a repeat customer got me better discounting.

A lot of my neighbors have ADT. I had AT&T beforehand and I was not happy with them, so I switched with ADT. The sales rep answered all my questions and made me feel very comfortable. I did the windows, the doors and the keyless fob and the installer was wonderful. He was very knowledgeable and he did not overstay. There was social distancing with everything going on as well. He did what he had to do and explained everything very thoroughly before he left.

ADT was recommended by the deputy sheriff in Baldwin County and then I had simultaneously received the brochure that said I could get free equipment and it's for 27.99 a month. We scheduled the appointment with the sales rep and Mike ** came out. He was very, very good. But it was a little questionable that they told me I had to pay $99 upfront to schedule the appointment and then they told me I'd get that back with $100 Visa cards. Then the charge ended up being 107.99. When the salesman came, I had to send in all the paperwork to get the Visa card. I had to go get a 4.95 money order. So I'm really only get $95 back and I had to put in 107. They owe me $12. I like for people to be straightforward about things because the devil is in the details.

I've always had ADT growing up. Our family had it in our homes and so it’s something I wanted when I bought my house in North Carolina, was kind of the same setup my parents have in their house. I'm in the military and one of my buddies who was in California with me told me about ADT and how that's actually a really good deal. I'm about to be with special forces. I’m going to all kinda deployments and I don't want my wife at home alone so I got ADT for some protection over the house. The sales representative was good. The guy came out the day that I moved out here and set the system up. I like it a lot and I wanna get a few cameras in the house before I leave and some of the stuff in the windows.

I went with ADT because before I was using ADT for my business. I liked that. They're more secure and careful. I'm happy with ADT and everything's fine.

I looked up ADT on the internet and I liked their availability. The sales rep was good but they could’ve reviewed the pricing over the phone. The installer said the system was new to him so it would have been better to go over the details with someone who knows it. The installation took six hours but I didn’t mind.

They sent us a thing through the mail and it was a little cheaper for what I got. I'm familiar with ADT, being in the fire service, so I switched. We got pretty much what we had except for the maintenance program. They will come out without any charge, which is one nice thing. When the installer came, he knew what he was doing and he explained everything. So far, the alarm system is working fine. I'm happy with what it's doing.

ADT set me up with Protect Your Home. I was looking for ADT itself but they said that Protect Your Home was the one that will do it for us. The individuals whom I spoke to prior to the consultation and then our individual who came to the house to do the consultation had very pleasing personalities and were very attuned to what I was saying and what I was requesting. Thus far, I have no complaints because everything has operated correctly.

We bought a home and ADT contacted us and said that we were given a $100 credit for goods. We decided to go with them and went through a very simple process to purchase their system. Their rep worked with what we wanted and our needs. The installation only took three hours and everything was very well explained by the techs. They were very thorough. With the system, it's nice that we are able to set a reminder for when we don't turn our alarm on by a certain time.

The house was protected before, but it was a very old system. ADT put it in about 12 years ago. I had used Guardian and I wasn't happy with it. I called ADT, and so we completely redid the system for the house. It was very expensive. I have used ADT before, and I got an advertisement. The price has turned out to be a whole lot higher than the advertisement said. I've had an uneasy feeling for a couple of months. But I got what I paid for, which was peace of mind. The system is easy to use, too. As far as the people, the guy that came out spent 14 hours here. We got to know each other really well. I bet he wanted to get it done. He was a very dear guy. He was very personable and seemed to know what he was doing. He was kind, thoughtful and careful.

With all this stuff going on, I wanted to have a security system. I wanted ADT because they were running a special and I could afford it, but then they told me it was almost $60. That wasn't running in my budget. Still, they came, hooked up the stuff, and except for the monthly paid charges, I’m very satisfied with it. I haven't investigated any of it yet, but the installer hooked the remote control thing. He was sweet too. He told me he could get me a cheaper rate, but it still ended up being a lot higher than I had. Apart from that, I love the system and I had recommend it to a friend.

Customers beware: A contract with "Blue by ADT" is not a contract with "ADT". I signed up with "Blue by ADT" when I was moving to a condo for a year. Now, I am moving to a house and ADT can't send a professional technician to set up my home security because I am with "Blue by ADT". My only choice is to buy and set up 100+ sensors on my own to secure my new house to keep my family safe. "Blue by ADT" technician (Dylan) gave me the assurance that if I sign a new contract with ADT and get a new ADT system installed at my house, "Blue by ADT" would waive my early termination fee ($500). An ADT technician (Steve) couldn't confirm this waiver. I am stuck with no security at my new house.

My mom uses ADT and when they set everything up for me, it was great. The tech asked what my security needs were at the time and advised me of different things I could do to upgrade along the way depending on what my financial situation was at this time. He showed me how to use the system on my phone and on the key fob. He was very thorough which was great. He was also very patient and explained everything. He was awesome. They had to do the extra billings the next three days though and that's the one thing that did throw me for the loop a little bit because I wasn't prepared for that. I didn't know anything about it until he came out and advised that they were gonna have to do that. It got me in bind a little bit. I would've postponed the installation because I had just moved. I would recommend that they let someone know that there would be another fee that is outside of the initial fee, at the time of install.

I currently have ADT at my home in a different state and I've been very happy with it. I've heard a couple stories about the other service down there and I didn't want to take any chances. So I decided I was gonna go with ADT. I went with the completely wireless so it's a stand-alone system and it doesn't need the internet. The gentleman that installed my ADT was very informative. He knew what he was doing. We went through and made sure that I was covered in all areas. He was very good. He did a very nice job.

The sales people were okay, except for certain information. They didn't tell us regarding financing but that was okay. The installation was fine. The only downfall we have right now is that we didn't get a book to tell us how to operate the system and it’s something that you are not able to go into online. I went online to check to see help but I didn't see a number that I can call.

The ADT rep I spoke with over the phone suggested me to get the home protection. I got that done for the house. The installation was fine and the installer did good. The system is pretty easy to navigate. I like having the app. You don't really gotta even touch the system.

The installation of our ADT was okay. It was a long process, but it was all right. I didn’t know we had to have a credit card though. I had to check my phone all day and he had to wait for some people on the other end. But other than that, it was okay. The service of the salesperson was good. Just when you call, they should tell you whether you’re gonna buy it. ‘Cause I didn’t know. One time, he told me like 500-some dollars for four months and I couldn’t do that. So, when you call, they need to tell you, “We’ll give you option on what you want to do,” before they throw the price at you. But I'm satisfied with them.

We used a program called Porch that our Realtor agency had something to do with. Then, they called and asked if I wanted a security program. I said yes and they suggested ADT. It was the most well-known to us. I have a weird situation where I make all my girlfriends do all of my decisions for me. So, I had installed everything fine and I thought I understood it. Then, my girlfriend got home after the installation was done and she said that I needed to change a few things. I had to call back and get some stuff fixed that I had done wrong but it was simple to get everything fixed. I have a door open/closed sensor with a glass sensor as well. I also have two normal open/closed sensors, fire and carbon detector and a motion sensor downstairs in my basement.

My experience with them was always good not great but good. Today July 8 I'm the middle of a pandemic I was called by service agent Tina. None of this is Tina's fault however I'm sure that's not even her name. She called stating that my account was in delinquent. Lol I have auto-pay so the last 3 times they called about this that statement ended the call but Tina tells me that no this is from 2018 and they couldn't charge it with the auto pay.

I’ve had an alarm system for eons and it sold out to ADT. They couldn’t come out and fix it, and it kind of ticked me off. So I just unhooked it and I was done with that one for a while. Then I got the brochure from ADT in the mail that said the 2,799. So I called them and they came out and installed it in less than half a day. The sales guy was great. He was really good.

ADT's sales rep was the worst one I've ever had. He completely lied. And that's why I was discounted my price. I got his call pulled and he completely lied to me over the phone. If I could do it all over again, I wouldn't use the company. But it's too late. The guy that put the system in my house was cool. He even told me the guy lied to me. So, the guy lied straight to my face. Told me no upfront costs. It was 700 upfront. Told me the 27.99 no strings attached, a complete lie. I was completely lied to by the entire company multiple times to the point where I had the highest customer experience person in ADT called me personally and apologized. He didn't do much other than say they were gonna fix stuff in-house which makes me a testing rabbit for the company. It was a garbage experience.

I was trying to go for something different because I have Protection 1. I like it but I'm just trying to go with a new company. I spoke to an ADT rep and he was kind of confusing because he made it seem like you get one free camera and if you want extra cameras, you have to pay for it. When the technician got here, he said that wasn't the case. That's false advertising. When the rep came, I had to pay the $99. They had to charge my card in advance. Then he said, "It does come with one free camera and if you want additional cameras, you can get that." But the only thing I got was the alarm hook-up, the little motion sensor and a key thing. Other than that, the tech was nice and cool. He showed me how to work the system. So far, it's good.

The guy I spoke to initially on the phone explained everything to me. The guy who came to do the install was very informative. Once he got there, it took a few hours to do it. So overall, it was very good. I like the fact that I can sort of control it remotely. The security features are pretty good.

I got an offer letter from ADT so I thought my service would be great. But after joining them, it was a bad experience for me. When I called customer service, they were directly independent. They said that all the sensors for the windows and doors gotta be fixed. Defenders came over here and that was not the case. They gave only $2 of sensors and there were no sensors for the windows. They were higher priced and wireless. I didn't like it. I found out that the wiring in the house was better than the wireless because it’s doubling up the system. The older system has become useless. I also found out that there were only three days to cancel the service and I didn't know that, so I didn't like that either.

I found ADT online and it seemed to be the right one for me. Their rep was real good at explaining everything and showing us how to use the box. Everything went fine. Everything is perfect with the equipment. It's just what we needed.

There were signs around the neighborhood that people have ADT on their property. I don't really know much about home security to begin with and just within the last three months, we've had four incidents here. The license plate on my husband’s truck was stolen and swapped with a stolen vehicle's plate. His tire was also vandalized. Before the theft, the 2020 sticker that you put on your license plate was also stolen. Then on July 2nd, my car was stolen right out of the driveway. I was worried. They started with the cars and they’ll eventually gonna come in the house.

The front door is showing open due to the fact that the thing that the gentleman stuck up on the door is not staying up there. So I only have one on my door now. But overall, I was very satisfied. I also got the motion camera and it's good.

I have a Bank of America account and I got $75 cash back for going with ADT. The installer I had was fantastic. He was very friendly and personable. He was very patient in explaining everything to me and was not pushy at all. He was knowledgeable and answered all my questions. Plus, he seemed to like his job which made a huge difference.

I liked ADT's availability and the sales rep that I worked with was good. The installation went good. We had a very open conversation and they were very casual and professional. ADT used to do an integration with the Ring, and I had already ordered one. It would have been nice to have that as kind of like part of the package. Also, understanding from a standpoint of Wi-Fi and wired cameras, the range and what the risks are, that could have been presented during the pre-installation a little bit better. It could have given me a better sort of forecasting picture of what I was looking at. But overall, my experience was great.

I was kind of disappointed with ADT the other day. I called a couple of times, and I didn't get any answer. It's supposed to be 24/7. I'm not sure if it's because of the Memorial Day weekend, but I called and wasn't able to connect with anyone. Sometimes, I get a call at 2:00 in the morning. The sensors go off saying there's a burglary when I know there’s none. It could be just from the weather. So, I don't know if those sensors need to be readjusted on the windows. Those are the same couple ones that give a false alarm, and that should be addressed.

I was looking for security, and I called ADT. Everything was good with the installation. They came late the first day, so they came back the second day to finish up. Since having the system, I like being able to keep track of comings and goings here.

I used ADT at my home up in Oregon. I don't know how many choices there are in a small town with 1,190 people, but they were there. I chose them because of their reputation and when I looked at some of the others, they seemed to have the most options. I'm a lawyer and based on my investigation three years ago, I gather that almost all of the security services have a clause in their contract. If the company gets sued or has any problems with somebody I have no control over (a third party), I have to indemnify them. I fought that and I even went to somewhere in Atlanta and talked to them. I said that was crazy, but they insisted on it, so I signed the contract with that in there.

I was looking for a camera security system but we don’t have an internet. I went on went with ADT after the sales rep got here and showed me how it worked. The installation guy was super nice and very helpful. It made it all great. As far as the system itself, I like the sensors. We've made some loud noises that made the glass break sensors go off that made us feel pretty confident about. I had a great and easy experience.

I saw the ad for 27.99 and I called ADT, but it didn't quite work out that way. I ended up spending about $800 and $45 a month but that's life. The house wasn't pre-wired and I didn't read the small print. So they put it in the wireless. The alarms gone off the last three years a couple of times by mistake and they have called within a few minutes. So somebody stays on the telephone all the time. We gave them the code word and they said, "Thank you," and hung up. If there was somebody in here that didn't do it, then they would call the sheriff.

The sales rep and the installation were fantastic. However, for some reason, they had me down as automatic pay through my credit card which I don’t recall doing, so I called them and had that fixed. Now, I have to call and find out why I have a bill already when it’s only been in for a week or two. I also gotta call and find out how I can turn that voice down on that box. She’s very loud. Apart from that, I like that ADT has secured the whole house and garage.

ADT came out to set the system up the day after I called. I signed up for a seven-day trial period where they don't contact anyone for seven days. During the trial period, I set off the alarm. So, I need someone to call me back and tell me how much time I have to shut off the alarm if I set off a fire alarm. As far as the system, it's easy enough to use. I had to add my mom as a user. So, I went through the menus, and I found it. It wasn't too hard. So far, it was done promptly and everything's fine.

We've had ADT for a while and we just upgraded our system. The system works good and we haven't had any problems. But when we signed up with ADT five years ago, somehow I wound up with a company called Defenders and they represented themselves as ADT. We completely got hosed on that first go-round and I almost didn't go with ADT on the second go-round because of that. So I would highly recommend for ADT to separate themselves from Defenders.

ADT has been reliable. There hasn't been a problem. The installation was terrible though. The guy didn't know what he was doing. He didn't know how to install the system. He made a complete and total mess of it. He left my basement a mess with parts all over the place. Then he handed me a bill for $8,000. I threw him out of the house.

There are a lot of people in my neighborhood that use ADT, and they went okay with the detector. I decided to get it too. I don't know if the sales representative was very upfront and very rushed in everything though. He didn’t specifically go into the equipment costs of what that might look like before diving into the monthly payments. I thought that could have been a little bit better. Other than that, he was very kind. The contractor was great. I loved him. He explained everything clearly and talked to me about every step and answered all the questions I had. I really like the system. It works well with what I have already set up in my house. It makes me feel pretty safe.

They were offering a promotion and I went with them. It has been about three years and so far, I'm very pleased. The techs have been fine.

The previous owner had an ADT system, so we also called ADT. They were very helpful and professional. It took 10 days for them to come out for service and it was more expensive than I was expecting in terms of the installation, but the quality of the system so far is good.

I had some theft at my property a couple of months ago and my car was stolen out of the driveway. They opened up a federal halfway house down the street from me and didn't tell the neighbors about it. Then, I just started seeing noticeable things that were changing, so I thought it was time to get ADT. My experience with their rep was really great. He explained a lot and he understood my circumstances. However, I should've asked more detailed questions because I was under the assumption that the $100 fee that I was paying was for the service. I didn't know I had to pay the additional 299 to activate the camera. There was no issue with that, but it would be great if they would give the total package upfront, not just the advertised package.

I have family members that have ADT. So, I got it too. Everything was fine with the installation. I called them at night two weeks ago. One of the motion sensors is not working. They said they were gonna call me back in 24 hours but they never did. Other than that, the system's features are really good. The system does what a service is gonna do.

Everybody at ADT was friendly, extremely polite and they did their job. It was kind of a bait and switch tactic though with the mailer that I got sent out. It said we could have the service and all these things for 27.99 a month, and then that wasn't the case. When it got here, even the package that they were selling to install is not available at 27.99. They're giving somebody a camera for free, but it doesn't work with the 27.99 package. I'm sure all of that was written down in the fine print had I taken out the magnifying glass to read it. As it turns out, we settled. We found a nice compromise. We got it for 36.99 a month, and we're pleased. It's a good system and everything was done well. It just is a little bit frustrating because I thought we were getting one thing and it ended up turning into something else.

I've had friends who have ADT, and they were good. When my house was broken into, I picked them and the people I talked to were all good. The system is good as well. It's easy to control and now, I feel safe and secure.

I love it very much. It keeps me and my family safe. One time, my alarm went off and the police was here. What happened was I had an issue with my box and they came to fix that. I didn’t know I was gonna be charged for it but they took care of that. The pandemic went on and they took care of the bill and cut it in half. I love that. I was gonna cancel because I was not working. But they said they could drop the bill down so I still kept the service. If I got an issue, I called them and they've always taken care of the issue for me. I have like a triangle on my box after they reinstalled it and my detectors keep going off. But other than that, I have no problems. I'm ready to upgrade to some cameras in my house.

ADT is better well-known and I didn't know of any others, so I went with them. We haven't had much contact since I had the program installed, but they answered questions and concerns.

ADT and How They Cheated a Hurricane Harvey Victim – Most Negative Review Possible. We live in the Houston area and had a major upgrade to our ADT system in 2016 – cost over $1000 and was a “reinstallation” so came with a new 3 year contract. August 2017 Hurricane Harvey put over 3’ water in the house for 3 days. An old house made damage even worse. Having a previous shallow flood forced the decision to demolish & rebuild, not repair. A new house, same spot but elevated foundation and never flood again. Moving out, cleaning, packing and salvaging everything downstairs and just packing and storing everything upstairs took a long time.

I had a good experience with ADT's sales rep. I went with them as I moved into a new house and paid $600 for all the stuff needed. However, I asked about that and the guy I spoke with said he didn't know anything about it. The builder had some kind of deal with ADT that I was not aware of. Still, my ADT system works well and I'm satisfied with it. I like the digital alarm and the fact that I can stay home at night while it's still on without the motion. The doorbell and the cameras are nice too. It's good to be able to see things on my phone at all times.

ADT is well-known all the way around. So, I just googled ADT and called them. I've known about them for quite a while. The gentleman who installed everything and the manager who I spoke to who gave me the deal were awesome. So far, all the equipment's working fine.

I love my ADT. The agents were very professional. I had no problem with them. Everything is perfect. I’m just waiting for the $100 Visa card they said I will get in the mail.

Everybody has been extremely helpful and their service and the quality have been good.

I've used ADT for six years now. I like their price but then all of the providers are kind of expensive.

I was tired of the service that I had before. They were outdated and kept raising the prices, so I decided to change. The initial package deal for the install of ADT stood out to me. I've had absolutely no issues with them at all. We added a sunroom on the back of the house. They came out, moved and installed new sensors, and I haven't had any problems with it. The guy was on time. They are a little expensive, but they're well worth it. I would like to see them improve their packages a little bit more and not have quite so many add-ons and raising the price at the same time. But their service seems to be very good.

I have Vivint and I was gifting my son ADT for his house because he just purchased it. We got a little flyer in the mail where you can get ADT for $27 a month and when I called, they said that you have to have a home line phone. My son is young. He doesn't need a home line phone, so I told the rep that that was okay. Somebody else called me back later that day and I told her that I wanted the service for $27, but they said that I needed a home line phone. She said that wasn't true and I said I got it. When the guy came over to install it, he told me that my bill was going to be 40 something dollars a month because we didn't have our landline phone. That caused a whole bunch of headache for me. I'm not going to pay more for ADT than what I pay for Vivint, and I have more options with Vivint.

The sales rep from ADT was very good, patient and worked with us to find something that meted our requirements. The same person did the installation and he did a phenomenal job. It was seamless and he was in and out. He also cleaned up after himself. He showed me everything I needed to know and I haven’t had any hiccups with the system yet. The equipment is very easy to navigate and it’s straight to the point. I am very satisfied with my experience with ADT. While there are a lot of competitors in the market offering different services, ADT is the trusted brand. They fulfill all the expectations by going through every step of the way, walking you through the process to make sure that you’re feeling comfortable in your home and that you’re secure in your system. It brings a lot of peace of mind once it’s all set up and ready to go.

My grandfather had ADT in the past and then I felt unsafe at my house so I called them. Their rep was very informative and he answered all my questions. It was fast and easy and the installation was great. I have the app and I like the Pinpad.

We had ADT for 10 years before. We were part of the Woolsey Fire in California so the house was down for a year and a half while we were rebuilding. It was terrible. And then, when the house was rebuilt, we just called ADT because we were satisfied with the service. Victor, the gentleman who came did such a great job, was really informative and great. I'm 67, my husband is 65, and we do a lot of technology and stuff but some things are a little hard for us to do, but Victor was so patient and really kind. He let me videotape everything he said. He was very sweet. We did it in one afternoon, and it was great. We had one little issue with a sensor and he came right back the next day. Everything works perfectly up there.

I was moving my family into a new home and Protect Your Home was right on time that I needed it. I was downsizing from a 3,000 square foot home to a smaller home. Emma always had ADT at the home that we had previously, so she was comfortable with it. I also wanted to make it a smooth transition for my family. The installation went great. The only part that I didn't like was the three-year contract. It was in my name first, and then they installed it. Then before 72 hours, I was thinking that none of my other utilities were three years. Then with the uncertainty of the climate right now, I couldn't see three years down the line, so I called and wanted to cancel, and they sent somebody out to uninstall.

We called ADT and the guy came out. He kept being pushy such that if we didn't get it now, we couldn't get that offer. We were told that they would use part of our system and he wound up putting everything of theirs in there. The only thing they used was our box in there that they connected their stuff to. Then he put our carbon dioxide thing in the wrong place so, we moved it. I’ve not been happy with them, especially when the lady set up an appointment for them to come out and they did not come out here for them to look at my motion detector. She scheduled it for the next day and they didn't even call me to tell me they wouldn’t come. They were supposed to be here between 8:00 and 12:00 and I sat here and waited on them. I called the lady and told her.

There was a special that was being run and we’ve had experience in the past with family members having Protect Your Home. It’s been a really good system and service. My mom and dad are in their 80s and they’re getting very elderly. My mom doesn’t hear very well. So both my husband and I were there during the installation and we got it all set up for them. The installer was wonderful. He was very professional and very informative. He made sure everything was working and explained everything to my mom and to us so that we could make sure that we understood, so if they have difficulty understanding how things work, we’ll be able to explain it to them. He was very good.

I've been doing business with ADT for years. I was satisfied before so that was why I picked them up again when I moved away. However, the original guy that came out to put it in recently, I don't think he knew anything about what he was doing. He was sick when he came. He spent half his time, unfortunately for him in the bathroom. Where we live, they had to come out of an office that was 70 miles away. My wife and I think he was new. Then he tried to sell us all this other stuff. I knew what I wanted and how I wanted it up. That first experience was horrible. We had to have a tech come out and redo for everything except the window and door things that we have. But everything's been great since then. We've never had any problem with ADT before or since. I've talked to them. I've run tests and I've had people out. They've upgraded our stuff at no cost to us and they did a real good job. I'd get them again if I moved away somewhere.

When we bought our house, we were left with all the ADT information so we figured it would be easier to do with what was already here. We got the new monitor system which looks like an iPad thing. We also got the door protectors and a couple of things in the corners of our walls. The installation was good. The person that came in was very helpful and nice. He did a really good job at talking his way through what he was doing. He was very professional.

ADT's customer service was great. They reached out to me with a discounted offer when I had closed on my new home so they were the ones I went with. But I was a little bit disappointed with the sales team because they had promised me a rate over the phone but they failed to mention that I wasn’t actually gonna be able to qualify for that rate if I got the package that I wanted. It was just the detail that they left out, which is obviously a sales tactic. It was quite frustrating to have them come and install everything and then tell me that my monthly payment was actually gonna be double than what they had actually said it was gonna be.

I was in a rental house and they had a previous tenant that had ADT. The panel was still in the wall and I had a break-in attempt. The first thing I thought was to call ADT. So I called them and I was really impressed with their customer service. I told them that I needed to get a new system installed at his house and they asked why I wanted a new system with them. I told them that I had a break-in attempt and they said they were gonna move me to the head of the line. They had somebody out the next day because I said I didn't feel safe in my home. Everybody's been really helpful and I really, really like their customer service. It was really well done.

A friend of mine is somehow associated with ADT. I know that they’re well established and reputable. The rep was very energetic and very in tuned to what I was asking. He was good at offering details on the specials. I like the system's mobile phone capabilities.

We did not have any security system before in a townhome and this is a new home, so we got the system. The gentleman who came was experienced and he installed the machine. He explained how to handle it and showed us how to start and how to exit, how to put it in stay at home and then how to exit those things and the bathrooms. We are reviewing the book that we have and we are learning how to change the password because these were not shown. So, it’s not very common to change the password after some time.

ADT's sales reps were very informative and things went very smoothly when I spoke to them. The installer who came was very knowledgeable and quick. He told us exactly what he was gonna do. The installation process took two and a half hours and since then, we've liked the comfort of knowing we have a security system.

ADT's reps answered all my questions and put me in a package that I could afford. They offered me a cashback if I took their service since I bank with Bank of America. However, their installer kept trying to upsell which I didn't like since I already decided on what I wanted. We're in a COVID pandemic, he had neither PPE nor a mask. Other than that, he was courteous and professional. So far, the cost of the system has been excellent. I had a system before and that cost me $10 more a month than what ADT's system costs.

The feeling of security and the fact that it's cellular stood out to me about ADT. And if we were to lose power, even if someone tried to cut our cables or cut off the power to the house, it would still functional and it would still be secure. There have been a couple of times where I've had to call them and they were very good at figuring out what the diagnosis was and giving us a resolution or solution to it. Recently, they updated their system and a gentleman called us and offered to send us a bill type of deal as to what it would cost to get a more updated system. He had put something together and he was going to email me but I haven't received the email so I've been waiting to hear back from ADT. Other than that, we've had good success with this set-up.

One of the person that works for ADT went knocking on the doors in our neighborhood and he went to the house but he had a rude attitude. It was a decision that we had to make between my husband and I so we told him that we would give him a call back. I asked him for his phone number and he told me that the next number I was gonna be dialing was 911. But everything that he was telling us was good. It was just the fact that the way he was rude. We decided to get the alarm system in the house but we didn’t get it through the first guy because of his attitude. I got a flyer on the mail and then I called and I had a guy come in and installed it.

The sales guy was great. He explained everything and let me know how much it might cost me. The installer was excellent too. He went above and beyond to be able to install and be able to put the panel where I wanted it. It was a great experience.

I got something in the mail about an offer for the equipment and a special rate so I went through with them. When I talked with the reps, I had a lot of questions for them and they were nice, friendly and patient. I went through with ADT because they were one of only a couple that I had gotten in the mail, and I had heard positive things about them from other people as well.

The marketing ADT has been doing stating that they will give us $100 is very poor and ineffective.The reps tell me when I call them that I have to mail something and listen to something and in three days, I would receive my $100. That is misleading and if they continue to do that, they will be in big trouble. I sent paperwork and I received an email offering me $200, not $100. They said that I have to wait 8 weeks more. Regardless, my experience with the technology installed in my home has been great. ADT's tech has been great as well.

We are happy with ADT. My realtor has been recommending them over the years, and the sales rep w dealt with was very good. Everything was great. The installation was awesome, too. He needs to be an A-rated installer. Overall, we are very satisfied.

I started researching ADT and they have been there the longest. It’s a well-known company. So, that was why I decided to go with them. The guy on customer service was awesome. He was really cool. He was very informative and knowledgeable. It was a good experience overall. I have three cameras at home right now, and I called in because the one that is for outside works 5 times out of 10 that I select it, and it never shows a picture. So, I called ADT immediately and they said they were gonna give me a call back to send someone down here, and I still never got a call back. Everything else besides that has been good. I’m very satisfied with the products that I have.

Companies, especially today when we have choices on where to spend our money, should tell us the truth and I didn't get the truth on the call with ADT. The two experiences – with the salesperson and with the installer – were polar opposites and it was super frustrating. I felt like I should have gone with my cable provider or somebody else. But I went with ADT because of the brand name and the reviews. I'm a single mom so it's just me and my son and I thought I might as well go with the best. I had googled the best security system and there was some article that evaluated the top three picks in the country. I read the whole article and ADT was number one.

I always see ADT on Facebook. Also, my in-laws have the same thing and they said it’s pretty good. The rep let us know everything about ADT. And then, the installation went quick and pretty good. It went three to four hours or less. I have the remote and the detection.

I was no longer satisfied with the other company, Tri-Tek, that protected me against break-ins. I called ADT and they sent somebody out to check my place. The rep was very informed about what he was selling. However, I found out that he was actually a subcontractor and ADT did not make that known. That should not happen. ADT should not be able to send subcontractors to represent their company. All the while, I was thinking I was dealing with ADT with the way they have their business set up. I called the Better Business Bureau because that is fraudulent representation. So far, the system works well though and I use it every day.

Everything went fine during the installation of my ADT system. The tech who came was very professional and I would not hesitate to have him in my home again. We're very happy with the system so far.

I knew that ADT was a reputable company. I like the features and I can control the whole system on my cell phone. But the pricing was more than what I thought it was gonna be. Then they were able to get somebody out there slightly later than what they said, but they did. The tech that installed everything was very knowledgeable and professional. Now, one of the motion sensors is not functioning properly. I couldn't get it to turn back on. I finally called them and they helped me walk through a temporary solution until they come out here to do some more work on it.

My wife did her research to see if it has good performance and she found ADT good. Their customer service was okay. The guy told us about the contract, and we talked to him and got it hooked up. Later on I knew that it was a three years contact, but it was okay. The installation was good, too. They, however, told me initially that that is free equipment. And then it looked like it was supposed to be $1,000 worth, and then it was 800. So, I don’t know what was free, but the whole thing was 4,000. So, while I feel it was good, it was also misleading to say that it was free.

The installer that came out was really friendly and informative. We like our system.

The installers were nice and friendly. They tried to upsell me stuff that I didn't want and before I even signed the paperwork, they already installed the keypad onto my wall, so I felt a little pressured. Now, if I say no, I'm going have a hole in my wall and I didn't like that tactic. Also, I've always had ADT in the past and every once in a while, I'll have a window sensor or door sensor go bad, but that's common. I had that issue at my other houses too. However, I have a motion sensor in my basement and sometimes I could walk around there all the time with my alarm on, when it's away, and the motion sensor doesn't activate.

Sales was very misleading. They promised a list of things. One of the most important things I wanted was the door lock with the keyless entry and it turned out that I had to upgrade to this and that. It was ridiculous. But the installation itself was fine. Everything works great. The installer did a really nice job. I called them back because I was willing to pay for the extra equipment. But I wanted it spread out over the three payments that they initially tried to get me to do. The rep told me it was gonna be this whole other thing. So it was a no go.

ADT is well-known and after I talked with the first gal, I was told that she wasn't completely right about a lot of stuff and I didn't think she was. I even disagreed with her. She asked if I had landline here and I told her that I did but it was dead and not hooked up. She said that the system would work with it anyway but I told her that it was not possible. She was getting it confused with a wireless system but she was really sweet. Plus, she answered my questions. I told her that I didn't want a whole lot and I don't require a whole lot. I mainly wanted an alarm to sound when I'm gone. I also think that the signs will do their job more than anything around this area. I like my neighbors and they seem very nice. But I got the system to be sensible. And I don't want somebody who happen to be drunk to come into the wrong house because I’m going to get them.

A lot of my co-workers had ADT and they never had an issue with them and the house where I lived three years prior to my new one, the landlord had them. It was easy to deal with ADT. I did everything online and then we set up an appointment. Then a guy came in and installed everything within an hour. ADT provides different packages, whether you get one with a camera or not and in case of emergency, they normally contact you. My alarm already went on and they called me right away, they left me a voicemail, and somebody called back. I wasn’t able to answer because I was at work, but they contacted the police just in case, which was fine. That’s what I'm paying for. In case of emergency, you probably cannot be reached out right away. But they were kind enough to leave a voicemail and give an update or a quick review of what happened and what time it happened.

We just started using ADT again. The brand name and a startup deal they had made us decide to use them again. I called and got an appointment. A real nice guy came out and explained everything. We went through the process, then we did the install while he was here. Although we ended up spending quite a bit more, it's a better system than we've ever had. There is glass breakage versus just protecting the window from being opened and closed. There are glass sensors, the fire, and the carbon monoxide.

A friend of the family was saying that ADT hasn’t given them any problems at all and when I talked to the sales rep over the phone, it was awesome. They gave me no trouble at all. It was nice and smooth. There was also no problem during the installation and I love the features of the system. If people don’t have ADT, they should try it.

I’ve been in the real estate business and I have noticed the ADT signs everywhere for years. Also, I got mailings when I bought the house, so there were some offers. The thing that I didn’t like, however, is in order to get the low rate, you have to have a groundline. I ended up paying a lot more than double. So, it was kind of a little bait-and-switch thing. Nevertheless, the contractor who came out was great. He showed me what I needed to cover my place so that I didn’t have to pay extra. He was very quick and effective on installing it. Overall, the system is working and it is easy to arm and disarm from my phone. I have got supplemental cameras that I bought, too.

I have been with an outfit and I had some trouble with the alarm system. They only had one station that was monitoring, so when I signed up with ADT, I was really pleased with the additional monitoring systems. My interaction with their sales rep was very good and I was very happy with my experience with them. They answered my questions and were prompt in getting someone here. The young man that came and installed our security system also did a nice job. He was very courteous and he did it promptly. The other night, we had a terrible storm and the power was knocked out for eight hours. So far, the system still arms itself but it has a little trouble signal that shows up. I gotta figure out how to get that off there but I hadn't had a chance to work on it.

I've been with ADT for five or six years now and so far, it has been a quality system. One time we had a problem with their keypad and it was serviced right away. The reps are really easy to get in touch with. Their tech was very fast and professional when he came out. He had the parts in his van even though he didn't know what the problem was. He replaced the keypad and was in and out in 20 minutes. I feel secure with my ADT system.

I found ADT online. There were some different companies represented who supply services when you're moving from one address to another and one of them was ADT. They contacted me at some point and I agreed to find out the details. Initially, I kinda put them off because I told the rep that I was just listening because I agreed to at that point. I didn't make any commitment until after the rep said everything. He was very upfront and didn't waste any words. I was impressed with that. The installation went well. They estimated it would be like two to three hours. But we had a power outage when they were almost done so they had to come back the next week.

My grandma wanted ADT and she wanted to put it in to protect her house. We wanted to get the camera and maybe in the future, we'll go for it but not right now. So we got the ADT one on the wall for when you open the door. Our experience with the sales rep and with the installer went really good. They explained everything to us right and step-by-step, and they did everything right, like they were supposed to do. The installer also kept showing us everything and was really nice.

We just purchased a home and I was receiving like little brochures that talked about a special offer of $27 a month and all the free equipment. So I called them. A guy named LaMarcus came out and set up everything. It went well. He was very knowledgeable. He was patient and timely. He did everything in about three hours. He had a sense of humor too. He was great. Everything was explained extremely well. He gave me instructions down to a tee. He walked me through it. He took me to every room. He showed me where he put equipment in every room. He made sure the username and password was correct so that I can have access online. He showed us the different features on the app. He showed us how to use the equipment. He was a people's person. He was very helpful and he provided a discount. It was all around a wonderful experience. I was given excellent customer service. I was satisfied with my case.

Everything with the sales rep and the installation team was good. Also, everything about my systems is great.

My family used ADT growing up. When I reached out for service, they came out the next day. The installer was great. He answered every question I had. Then even if he didn’t know the answer, he found out within minutes. I love the system that I have. I also use the app all the time ‘cause I just walk out the door half the time.

My experience with ADT has been fine and dandy. The most important thing I got was the technician when he came out. He was very talkative.He called the company one time and he go it squared away about when I get enough money, I’m getting myself a door camera. So, it was very good. I'm totally satisfied. Anywhere around the world, I can pop it on and pop it off.

The installer was really awesome, but I was surprised at the cost because I ended up having to pay $1,300 when I wasn't planning on it. They were over here, so I had to do it. When I talked to the people on the phone, I thought I could afford the system. It might be a little bit more, but not $1,300 more. They also told me that I was going to be getting $1,100 in credit and I wanted that to be well within the cost. When the guy came out here to install, he showed me stuff and there were two different things. I needed it, so I had to pay it in payments, which was $330 for four months. I appreciate that part of it and the installation was good, but that was like a bait-and-switch situation. Other than that, the sales that came out here was good and so was the girl I talked to.

Their customer service was pretty good. But there was one thing about the billing that confused me. The installer said that as of July 1st, ADT was no longer going to be doing the adjusted or prorated billing. But when I talked to someone on the phone where they were asking me about the installation, the rep said that the billing was gonna be prorated. But when we got our statement, it was prorated.

The guy who came and installed the system missed one thing. The guy I had talked to over the phone said he would give me the camera. He said if I wanted more, I had to pay for them but that he would give me one on my deal. But the installer didn't put it up. He didn't even leave the camera. But other than that, the installation was okay. I went with ADT because they're a good company.

I called Frontier to get service and they asked me about security service. The ADT rep was good and informative. He was thorough enough in his explanations. The installation was good too. John was my installer and he was fantastic. He went around the whole house and showed any sort of potential issues, security-wise. It was to protect the home. He was very thorough and he gave us really good tips for securing our home. He was very focused on delivering great customer experience. He was great and very informative. I’ve been happy with the service.

I have USAA and they always offer a discount with ADT because I'm a former military. I served for 21 years. So that’s what made me choose ADT. The experience with their sales rep was fine, answered the few questions that I had at that time. But it was really the sales guy that came out, Terrence, that sold us totally on the product and what we needed for our home. He sat down and broke everything down to us where we understood it instead of using technical terms. We used acronyms in the military and he didn’t do that. He was here for a few hours explaining to me and my wife everything that goes on, not only with their system but with ADT as well. The doorbell was broken, but they came out the next day and fixed that.

Tracy was our sales rep and he was very nice. I enjoyed talking to him. I like him. But the installation experience was not so good because when they sent the literature out, they said that it’s $99 to install. But when I started selecting the things that I wanted, I ended up paying almost $1,000 and I wasn't prepared for that. But I was hyped about the fact that I was getting the service that I went ahead and paid it, but I was really upset. The guy that came out to install the system said that they could not tell us on the phone and that's not fair. We should know there's gonna be additional money and that the equipment is not included in the package of $99. When I got Digital Life, which I had when I switched to ADT, I didn't pay anything but there was a $99 installation fee.

The ADT sales representative over the phone was polite, respectful and explained everything great. We had two guys doing the install. One of them was super knowledgeable, made sure every need I had was met, answered every questions and gave me the best protection for my buck. I cannot be happier with them. The other gentleman stayed at the van. He was pretty awesome as well.

ADT is the oldest security company. I know everybody is competitive but I liked the longevity of ADT. Their sales rep was good and he was very knowledgeable. The installation went very smoothly and it was very simple. It was a one, two, three. The installer also completely explained the system. The system is working right now. I haven't really done anything with it outside of what I had it installed for. It’s just so I can visualize my property and the monitoring. The pricing is a little bit high but you gotta pay for what you get. It should be a little bit more flexible though. It should be more tailored to the customer. Other than that, it is what it is service-wise. All the cameras work well and has excellent picture.

We had to reschedule the installation of our ADT system three times. Still, ADT was fine about that and rescheduling was pretty easy. Everything got installed thereafter. The two guys who came for the installation arrived after work and they stayed 'til almost 10:00 o'clock that night. They came back in a day or two to finish things up. I was a little frustrated by the timeframe but the job got done.

ADT has always been really easy to get a hold of. I got something repaired once. They came out and did that really quickly. But I had to pay for something that was pretty expensive, a battery to be replaced, and I wasn't really anticipating that I have to do that regularly. So that was a little bit of a surprise, but the people that have come out have always been great.

I feel safe now with ADT. We’re really glad that we've finally decided to get the system. Their rep explained what service is available and everything and the installation went good too. He went ahead and gave me three different options ‘cause we had upstairs and downstairs and stuff. He was there for three hours ‘cause he also installed a couple of cameras outside but everything was the same when he left. I have the app on my phone so it’s very easy to use.

The ADT rep I dealt with was professional and very helpful, and explained everything to me. He was very well-versed in everything, and he kinda explained everything to me so that I understood, and gave me his opinion based on wanting to be safe. I am a single mom with two small children but also still being a little frugal so money can be tight at times. I feel like he helped me find a balance between keeping us safe but also keeping in mind my budget. So, I liked the service that I received. I did my research and they were the first people to reach back out to me and offer me installation and the chance to try them out. That was important to me. The installation went well. The guy had a mask on the whole time.

We installed Protect Your Home in Greenville and they were terrible. Their guy installed terribly and cameras never worked. We would call them and we could never get anyone to come back after the initial. And when we were moving, the people moving in wanted to just start making the payments and stay on the program and not have anything changed. We called Protect Your Home and they told me that I couldn't transfer it to the people that are moving in. They said they gotta come, take it out, and move it to our new place. All of their reps were terrible.

I first called to set up an appointment with ADT and the lady was super nice and efficient. Then, the technician showed up when he said he would and I like him a lot but he should’ve worn a mask. I was kind of surprised that he didn’t walk in with a mask on. It would go a long way if all the technicians were required and if they’re not required to wear them, they should be required. But the tech was very knowledgeable, very polite, and really patient. The price they offer when you get the promotional material is an introductory price, like a very barebones type system, and it’s a little shocking when it goes up. They could be a little clearer about it. And I’m sure it was in teeny-tiny writing at the bottom. Also, I wonder why it’s so much more to have wireless, which is what I ended up getting. The equipment is very similar.

We thought ADT was a better deal from what the one that we had. We told the rep that we wanted the computer. We got Wi-Fi. We asked if it could be connected to our house and they told us yes, but he told us we had to pay another $200, but that wasn’t the agreement. We got Wi-Fi so we would have it on there, like if somebody rang the doorbell we could see who they are. And we made it distinctly that, “If we got the Wi-Fi, would you come and hook it up?” And he told us, “Yeah.” But nobody ever told us about $200 more.

I’ve been more than pleased with ADT. I never had any problems with them. Their systems work great. Any time I need somebody to come out, they send them right out. Recently, I moved three months ago, so I had to get my system moved down here, and we just upgraded. The guy that came out and did it was very professional. He walked me through every step that he was going to do. He hooked it up, put cameras up for me, showed me how they all run and showed me how to run the system.

I called a couple of different companies before I chose ADT but I was disappointed afterwards. The guy that I talked to told me what I'd be expecting. I told him about a couple of other companies I had talked to where I would have to come out and pay for all the merchandise like the things that go on the windows. He said I wouldn't have to do that with ADT and that usually, it would be $39 a month for what I would need. But when the two guys came out, it was totally different. They went through a whole big spiel trying to sell me all this stuff. By the time they kept having to take stuff off, it was gonna be $4,000 then they took it down to this much and then down to this much. Finally, they took it down to $300-something.

ADT's reps don’t give you an accurate description over the phone. I filled out the whole thing online for more information, and a lady called me and said, “Okay, well you’re gonna need your windows.” I asked, “So that’ll put them on all my windows?” She said, “Oh, yeah. You know, you’re gonna have $850 worth of stuff.” She didn’t accurately describe, “Hey, you have to pay $100 per window.” I didn’t know that until the people came out. I thought having all my windows protected was included in the package and it wasn’t.

When I was looking in the computer, Googling security cameras and things like that, I wanted someone who would do the installation. Since I recognized the ADT name (we hear it around), I set up an appointment with them. I have another property I don't live at, and I wasn't all that interested in having the house down there, but I wanted to put some cameras in. I had to get an internet connection down there and when I called Xfinity, they told me they couldn't install it the next day or two. They switched me over to ADT, so I made an appointment with them and they canceled the other one I had. When they showed up, the kid went and put the sensors in. I also built this big garage that I needed to include, and he put one sensor in there.

Someone told me about ADT and I decided to give them a call and hear what they had to say. I spoke to a young lady and a gentleman. They did sales, especially the young lady. They were very professional but the installation just went okay. One of the sales pitches was that their representatives or whoever comes in to install would be wearing PPE as far as mask and gloves, and it did not happen. The two ended up coming out and I had to tell them that they can’t come in my house without a mask. That would have turned me off altogether, but I didn’t allow it to.

Talking with the ADT sales rep over the phone was informative and the installation was smooth. It was very informative too. The rep showed me how to use the services from my phone. He went through practice scenarios such as opening the door, how the thing goes off and how to turn off the alarm. The only thing that I don’t like is when the alarm is tripped, it takes 30 seconds to notify me on my phone. I would like to know immediately when it is tripped and that doesn’t happen. I've called ADT and they said that it’s just how it works.

I just bought a home and it had an ADT system in it. I got an offer in the mail to get like $1,000 worth of free equipment, so I decided to go back with what was in the home. ADT's customer service reps were great. They helped out with everything I needed to know and the service tech was great when he came out. I got the newest system they got out. It seems to be great.

When I bought the home, it had ADT on it and it was 18 years ago. I also have a friend who's an ADT salesman at Atlanta, Georgia. When I talked to the rep over the phone, everything was great. I was very pleased with everything except for the fact that I've had some flood damage within the house and ADT came in a little after and before the mitigation team came in. Now, I can't set my alarm. I dealt with the technician on the phone so we could troubleshoot it but I had to be at my house for that to happen. Still, they were very professional and efficient.

I used Vivint in the past and we had a couple of issues with them. I got an email from ADT and I responded. Within a couple of seconds, I had somebody call me and answer a few questions. Then, ADT sent somebody out. However, I was misled. I understood that when their technician would come out to install stuff, they were gonna give a $100 gift card. That wasn't the case as I had to send out for it. Plus, I was supposed to have a paper that they were supposed to email to me but then they never did. I had to call but then I was told that there was a website. I went to that website and there was an email address that the site said I should email. I clicked on that, sent them an email and I got a reply saying that was a non-monitored email box and I needed to go somewhere else. That was a disaster.

I like the technicians. The only issue that I had with a technician in Virginia was that I paid a lot of money for specific sensors that I needed to get but the technician did not install the right ones. I ended up finding out years later that I had the wrong sensors. ADT reimbursed me some of the amount by giving me a free camera, which helped out a little bit. And usually, we have technicians that are awesome.

The sales rep from ADT explained everything to me. I wanted to get some extra but they would cost me over $500 and I didn't have the money. Maybe one day we'll change our plan. My experience with ADT went really good except for one thing. The rep didn't give me my sign in the yard. But he was very polite and nice. He explained everything to me and now, I'd advise anyone to go with ADT. Initially, I heard that ADT was the best company as far as protecting the home and that's what I wanted. I had had two of their competitors and I didn't like any one of them. I couldn't get their equipment to work right. So I just called and cancel. The ADT system is a lot easier to navigate. The others had buttons and I didn't like that. This just goes with my phone.

We had the ADT system put in a house that we bought. It’s our daughter’s home and everything has been working great. The young man that installed it was very informative. He said he was fairly new, but he did a great job and we were very pleased.

I had an old system hooked up before which went off even in the daytime and the least little thing would set it off. Also, they kept raising what they wanted and changing the price, and I just got really fed up with it so I just had their service disconnected. On the other hand, I heard good things about ADT. Their rep was very nice which was what made me go with them. And then, the installer, who was a young man, was very nice and he explained things very well. He was very patient with me so I would know everything. He was here almost seven hours. Usually, I don’t let people in my house or talk to them, but he was very nice. I like the system. It’s very simple and has been convenient. The installer moved the box where I have easier access to it, and I got a health alert, which is nice. I’m 77 years old and I’ve had a quadruple bypass so it really was nice to have that feeling of security. I’m happy with my system.

The installation of our ADT system was pretty good. It includes the security alarm and it already included the camera monitoring and we have about two cameras on the outside and two inside of the house. It's pretty easy to use. I was losing connectivity with a couple of the cameras but lately, everything has been working pretty good. One thing I've kind of been thinking about lately is checking to see what kind of monitors and cameras ADT has that we can install for the front of the outside of our house. I was looking at what it would take for something like that.

The guy we dealt with was good. He was really professional. I had multiple concerns since it is a rental property and, previously, that it was my house. So, he explained to me how everything is wireless and I can take the equipment with me wherever I, as a military, would decide to move forward. So, it was amazing. We added the cameras and the Ring. The technology has improved so much. And I love the fact that I can control everything with the app. That is a huge plus, and I am glad that ADT has it.

I spoke with Jason from ADT and he was thorough. He had good knowledge of their products and services. He explained how everything worked and what we needed to do. He showed us how to program things as well as put our codes in. He also told us to put the app on our phone. So far, their system has been easy to navigate and their app is user friendly. It enables us to check our cameras.

We had AT&T Digital Life for a couple of years but they stopped offering some of the packages that we already had so, we were on a terminated package and we wanted to downsize our price and get with ADT because of their track record with my father-in-law who had ADT for over 20 years. Also, they had a more competitive price. Setting it up with them was seamless. I gave them a call that I wanted to switch and that I wanted to know the packages that they had. They sent out the technician and the set up fee was $99 then 27 something a month. He came in and it took him about two hours to change and remove the old set-up and install his own.

ADT didn’t secure all of my windows. The rep said he didn't see any windows that I’d be concerned about but I’m concerned about my windows on the bottom flooring. I'm kinda disappointed in their service but I’m in already in a contract. Not only that, they were supposed to come back and have me sign the contract so I can get my $100 rebate. They sent me a $100 rebate, but I have no front copy of the contract that they were supposed to have me signed to get my rebate. I really don’t want the service anymore. I kinda wanna go somewhere else. It’s my first home and I have kids. I’m a single mom, and I wanted somebody that I thought would be a good company and reliable for my children. But ADT's service sucks. I paid a lot of money for that and they didn’t secure my home properly. When I called them, they just ** me around so I just got tired of calling.

I was connected to Protect Your Home through Porch but I was telling ADT that I wasn't interested. I wasn't even closing on my house for another three weeks. Then they ran my credit without even asking so I almost got in trouble with my loan officer. You're not supposed to touch credit when you're in the middle of closing on a house. So that wasn't cool. Also, the advertisement that they had out was that it was gonna be the new digital system with seven sensors for free then a free key fob and a free camera for your doorbell. But all the system that they put in was the really old white one.

The sales representative was fine. There were just a lot of discrepancies on the information that I received though on pricing and how many cameras I was gonna have. Then the installation guys came twice. The first time seemed fine although there was some paperwork missing. The only thing is that I noticed a difference when the second person came. I felt he had more experience and he gave us more information. Also, I only received the contract for the second floor so I've been calling ADT for the last several weeks to get the contract for the first floor. So far, the system is good.

During the installation, the guy was at my house for five hours. So, it took a lot more time than it should have. My alarm went off one time which was my own fault because I was at home. It was in armed stay and I forgot to turn it off. I opened the back door and it went off. I didn’t get any call and there was no dispatch. I’ve had ADT for a month and I wish I could cancel it. But unfortunately, I can’t.

I had regular smoke alarms with ADT before my house burned down because of an electrical fire up in my attic. I had to call a couple of times to cancel my service and those times, I got transferred from one person to another. Somebody would ask me what I needed and then tell me that they will put me to person so-and-so. I had to call back the next day and go through the same series of calls again before they finally got it taken care of.

I have ADT stuck on every window and I have a door thing and a motion detector. It's good. I feel more comfortable than if I went somewhere else. But a while back, I had to get my system swapped out for some reason. The motherboard died or something. I had to buy a new one and I was out 200 bucks. And they couldn't tell me why it happens. Also, it wasn't the same type as what I had. On my previous one, I was able to arm and disarm on my phone and I can't do that now. I have a little box here that's hooked up to my internet that says I'm supposed to. I'm not really crazy about this new system. But I didn't really have a choice. Other than that, I've never had any problems with it. I've had it for several years and when I had problems, they were resolved quickly.

ADT's rep wasn't provided information that I called in on the phone. What the phone rep committed to wasn't what the rep was given. The phone rep I spoke with said that I would get cameras. During the installation, the rep went through his sales presentation when I was expecting an installation. It took us almost two hours to go over the details of what had been committed to me. So, it was a three-hour deal. I finally had to talk to his manager and tell them that if they were trying to upsell me, I already knew what I wanted and if they couldn't do it, they should pack up their stuff and leave. I ended up with an alarm system but with no cameras. I am paying what the person on the phone told me I would be spending, which is $27. Still, the sales rep who came made a presentation for me to pay $60 per month for video.

The ADT guy I had, he’s been with the company for a decade and he knew what everything was. I couldn't have asked for a better crew. The installation went well too and the features and functions seem all right. However, I couldn’t figure out how to delete multiple clips at once. So, one at a time is really tedious when there are thousands of them. I just got a notification last week saying that my capacity was full. I went through and deleted as much as I could in about a 10-minute setting. I haven't touched it since ‘cause it’s so tedious, but I don’t know what I’m really gonna do. I don’t even know if it’s actually recording right now.

The rep of ADT was very efficient, very thorough, professional and clean. He made sure we understood things before he left. It was a very positive experience with him.

I looked ADT up on the phone because I knew I needed to protect my home and they were rated number one. I also looked at the reviews and I called them. The first appointment was a no-call-no-show and when I called back, the lady left me on hold for 18 minutes. So, I hung up. I called back and she was trying to reschedule me and reach out to Jason, the no-call-no show guy. I didn't know what she came up with so, I had to call back in.