ADT Reviews

ADT is a company that I've known for a while. My parents have it. I trust them because they have been a leader in the alarm system field and they have proven their experience. My sales rep was fine we talked over the phone. But matching me up with the perfect package that met my needs was hard because I didn't have the house yet.

The ADT guy I had, he’s been with the company for a decade and he knew what everything was. I couldn't have asked for a better crew. The installation went well too and the features and functions seem all right. However, I couldn’t figure out how to delete multiple clips at once. So, one at a time is really tedious when there are thousands of them. I just got a notification last week saying that my capacity was full. I went through and deleted as much as I could in about a 10-minute setting. I haven't touched it since ‘cause it’s so tedious, but I don’t know what I’m really gonna do. I don’t even know if it’s actually recording right now.

The rep of ADT was very efficient, very thorough, professional and clean. He made sure we understood things before he left. It was a very positive experience with him.

I looked ADT up on the phone because I knew I needed to protect my home and they were rated number one. I also looked at the reviews and I called them. The first appointment was a no-call-no-show and when I called back, the lady left me on hold for 18 minutes. So, I hung up. I called back and she was trying to reschedule me and reach out to Jason, the no-call-no show guy. I didn't know what she came up with so, I had to call back in.

I called around to try and get some different things, and the person I spoke to at ADT seemed to have a better deal. So we decided to go and take a look at it. The interaction was also pretty good too. It was better than expected. With some of the companies I talked to, it seemed like their guy didn't know anything. So at least the ADT had a pretty good understanding of what I was getting and how it would connect.

I got a flyer in the mail, so I called from them and the sales rep that a dealt with was a darling. I wanted exactly what the special was. But he had to go over all the stuff. It was annoying. I wanna be able to say no once and then be gone with it. So I finally told him that I was not doing anything different than what the card said and that if he wanted me to buy something else, he could go. I don't like to be pushed into things like that. When the installer came, he was wonderful. I have two grandkids so I like the fact that the system is gonna alert me if they go outside the door.

I just moved into a new home. The ADT sales guy that I dealt with was great and the installer was good too. I am happy with what I got.

I had regular smoke alarms with ADT before my house burned down because of an electrical fire up in my attic. I had to call a couple of times to cancel my service and those times, I got transferred from one person to another. Somebody would ask me what I needed and then tell me that they will put me to person so-and-so. I had to call back the next day and go through the same series of calls again before they finally got it taken care of.

I was purchasing this house that I’m at right now and somebody called me. We set up a date on my move-in date and the sales rep did good. But I need to see him again because my phone did not give me my email back and I need to set the control center back up too. Still, the functions of the system are good as well as the experience with ADT.

ADT's rep wasn't provided information that I called in on the phone. What the phone rep committed to wasn't what the rep was given. The phone rep I spoke with said that I would get cameras. During the installation, the rep went through his sales presentation when I was expecting an installation. It took us almost two hours to go over the details of what had been committed to me. So, it was a three-hour deal. I finally had to talk to his manager and tell them that if they were trying to upsell me, I already knew what I wanted and if they couldn't do it, they should pack up their stuff and leave. I ended up with an alarm system but with no cameras. I am paying what the person on the phone told me I would be spending, which is $27. Still, the sales rep who came made a presentation for me to pay $60 per month for video.

I have ADT stuck on every window and I have a door thing and a motion detector. It's good. I feel more comfortable than if I went somewhere else. But a while back, I had to get my system swapped out for some reason. The motherboard died or something. I had to buy a new one and I was out 200 bucks. And they couldn't tell me why it happens. Also, it wasn't the same type as what I had. On my previous one, I was able to arm and disarm on my phone and I can't do that now. I have a little box here that's hooked up to my internet that says I'm supposed to. I'm not really crazy about this new system. But I didn't really have a choice. Other than that, I've never had any problems with it. I've had it for several years and when I had problems, they were resolved quickly.

We chose the company for the reputation, the size of the company, and the support behind it. I wouldn't be worried about somebody being here today and then going home tomorrow, and so far, everything has been good. The two guys who were out here were great. Install was good. Service was good. The after-product has also been good so far. I'm happy with what I got and what I paid for. I got a larger screen control center, the doorbell cameras and the outside cameras. I enjoy being able to look at the camera on my phone, use the cameras and utilize arm and disarm remotely.

We moved into a new development, and we had a contract in principle with Xfinity. Due to COVID and other circumstances, they dropped the ball on numerous occasions, which opened the door to us exploring other opportunities and other options. We happened to receive, four different mailers from ADT with the move-in specials being a new community and based on that and we had a very pushy, local salesperson for a different company that we did not appreciate. So we just explored the opportunity with ADT and enjoyed the customer service experience over the phone.

My dad has ADT and I liked them. It's good to have their security system. When I purchased it, their sales reps broke everything down. If I didn't understand something, they broke it down for me to where I could understand it and how everything went. The prices that I got was also pretty good and I’m a satisfied customer. But at first, they had my address all wrong in the system. It was a good thing that I called and talked to one of the customer service representatives, and she got my address right. Then for the installation, the tech came right away to the correct address with no problem and he installed all the stuff in a timely fashion.

I see so much of ADT on the commercial and they seem to be the biggest and the best. It’s very effective. Everything was good with the sales reps. They made it easy and simple when I purchased. They weren’t pushy and they listened to me. The installer did a great job and he was a hoot.

The house came with ADT installed already so it was easier to continue. I set up an appointment with them and the rep was knowledgeable. The installer knew what he had to do and he was able to explain the process. He had his equipment ready although he ran out of the key fobs so, we had to reschedule. The system is quite easy to navigate since I’m gonna keep the keypad function to code. I would be able to connect and set up from the phone and I have the regular device detection. The app is a little old compared to the current style but it does its function so, it’s okay.

My sister recommended ADT and I spoke to a couple of reps. They helped me with everything I needed. The installation took a little longer than I expected but it's all good. The first time, the installer was here for about seven hours. When he came back, he was here for probably about an hour, which wasn't bad. I got window alarms, the door alarms, a couple cameras and the switches where I could turn on lights throughout the house through the app as well as some type of alarm on the front porch. I feel comfortable with the system and I enjoy being able to watch my house from work on my phone.

We already have an old ADT system in our home when we bought it and they referred us to ADT. The sales rep I dealt with was good, and the installation went great too. My favorite thing about it is the chime. If you have kids and they try to open doors, it lets you know.

I need the alarm system as soon as possible but now I'm talking to other people and I'm thinking the plan I got from ADT is expensive. Other people have more cameras and gadgets than me and less monthly payment. My neighbor got maybe eight cameras and he didn't pay for one, not even for installation. They were totally free. I might need a few more cameras and also, I haven't gotten the $100 gift card yet from ADT. The installation guy was also a little rude but it was all right. I talked to one of the managers earlier on the phone. The installation guy was charging some extra money for cameras and I didn't know why. He was not telling me clearly. His manager was saying it's free and when I asked him to talk to his manager, he completely declined.

ADT's competitors went up on me four years ago, $10 a month, so I had to talk to them about it and they said a whole bunch of baloney, including it was a better system. I go by the amount of the bill per month and I try to keep what we can afford to keep. We went with ADT. We've had it before and I've always had a good experience with them. I'm happy with it. The rep was nice and he tried to work things out where I could accept them. It didn't take too long to install the system either. It all seemed to work out satisfactory. We're supposed to get a $100 credit card and if we get that, everything will be fine.

ADT's installer was nice and very helpful but then their reps are awful. They're rude and they've had me in tears by the end of every phone call. Plus, they accused me of lying when I tried to cancel their service. It bogged my internet down really badly and I can't use anything else in my house with their system. They said they didn’t receive the notarized letter that I faxed them and the fax machine didn’t print a timestamp on it. Now, they can't take it because there is no timestamp to confirm that I faxed it to them. I have cameras proving that I was at the company that I used to fax it. Plus, I have two managers that were willing to sign off on it. ADT's reps still couldn't process my cancellation.

Some people like the Ring app, but I don't like to be on my phone all the time. A lot of other people like to always be on their phone too, so the Ring app might be better for them. If you don't want to be dependent on your phone all the time, ADT is better off. It works for me. With the Ring app, you see the feed on your phone and I don't know if they call the cops for you, but if I'm gone, I'm gone. I like ADT because I don't have to do anything. They’ll take care of things.

I went through a thorough and complete process when I went with ADT. The installation of my system went okay. I got a panel, a motion sensor and equipment for my front door, bottom kitchen window and garage door from them. However, when I walk by my front door, I can see on the panel where I key my code that it says "one TIR fault" and I don't know what that means.

I had Comcast and I got away from them totally. I went for the next options and checked around, and ADT had about as good a deal as anybody. The sales rep was very knowledgeable and it was the same guy who did the installation. He came out, told me what he could do and worked with me on the packages that were available. The system was the same as what I had. It’s simple and easy to use. The experience with ADT was very good and straightforward.

I had ADT years and years ago. And then when I got married my husband had switched to someone else, and we stayed with them for a while. And I told them I was ready to go back ADT because we were changing addresses too. Everything went well with the switch. The rep answered the questions that my husband had, and that was good. It was a smooth installation.

ADT is a well-established, well-known brand. Setting everything up with them was pretty good. My wife did most of it. It seemed like she was pretty satisfied with it. The guys who explained the system were pretty thorough.

I've been with ADT for nearly three years and I've always had problems. The monitoring system always goes down in communication so inadvertently, the alarm goes off. The beeping usually goes off at 3:00 a.m., 4:00 a.m. and 5:00 a.m. My husband and I are both in the medical field, and unfortunately, it couldn't be when we were at work or at 8:00 at night. It had to always be the wee hours of the morning. The rep said that there was some kind of malfunction and I'm actually in the process of getting an appointment to have the whole system changed out.

My mother had ADT when I was a kid so I went with them too. Their sales rep was really good and professional. Everything went well with the installation.

I like the access and the notifications I get. One of the sensors in the window was having a issue, but I was able to fix it myself.

The sales rep that I spoke to was pretty courteous, concise, and friendly. They didn’t try to oversell me on anything. They were pretty honest about ADT’s policies and set-ups. Then the installer that came out was polite. He knew what he was talking about. He explained the pricing and packages. He didn’t try to hide anything. He also gave honest feedback when I had questions on specific packages and equipment, and what was really necessary and what wasn’t. So, that was appreciated. He also demonstrated the system. He went through how to arm and disarm from that home console or that main screen. He made sure that I downloaded the app, knew exactly how to access everything, including saving footage, in my instance, captures, how to delete captures, and how to set up alert contacts.

I've been with ADT for three years now. What stood out to me was their low price that I was able to get. I have eight motion sensors around the house and the technician that came was very professional and friendly. He lived in the neighborhood and I was new, so he was able to give me a rundown of how the neighborhood is, which was very encouraging. The neighborhood that we moved to was very nice and I didn't think that the security system would've been necessary, but I was getting it to have peace of mind. Somebody who would look to cut corners wouldn't need to get one, but we wanted to do it. However, I would like to add that before I bought my Ring doorbell and my Ring spotlight, I wanted to contact ADT in regards to their security cameras.

I like the response that ADT has as far as calling authorities. However, my experience with their sales rep over the phone could have been better. They should make sure that the customer is getting everything that they want and speaking to what it is that they do want instead of talking-in-circles 'cause that's what it seemed to me.

ADT was the most popular one that my mom was familiar with and so we went with them. We got the service due to my dad having a car wreck. He ended up having a bleed on his brain and while he was in the hospital, he had some other issues that caused some brain damage. So he hallucinates, gets very confused and wanders off. We've had ADT for close to three years and other than the batteries, we haven’t had any bad experiences. Even that has nothing to do with ADT. When the battery gets low, I just end up having to come over and change out batteries. I’ve had friends who had different services and they've complained about the companies taking too long to come out and if they fixed something, they didn't fix it right. They've had to have somebody else come back out. ADT is reliable and we haven't had any issues since the technician put all the equipment in. It's just good quality work.

Our ADT is doing all right. I saw it in a ad and then they sent me stuff with coupons. I decided to go with that. I got all the protection on my doors and windows, and it is a good system. But, I got upset because it was one thing written on their ad, and then when they got out here, it was a whole different ballgame. They say I could get it for 27.99 a month. It did not say anything about I had to pay this extra money. I paid $100 something one time, then I paid the guy when he was here. I put it on my credit card. Then I had to pay another $100 something. But I had already signed and I’m going to keep it until the time runs out, and then I’m going get rid of it because the thing he told me was going to be 50 something and it is 55. I don’t like liars. I signed it for 36 months. So, I have to keep it for three years.

As far as the service is concerned, I’m very happy with it. I like their cameras too. However, they went into a higher technology system and I appreciated the old one better. I don’t care much about the wall panel. It had a personal effect to it and I really used to like that. I could see on my phone if I went in, and I could see my house, but now I can’t see anything. I called ADT and told them I did not like this wall panel that they have now, but there wasn’t very much or nothing they would do about it. Also, I don’t like it because I can’t record. I don’t even get any alert that someone’s at my front door.

The ADT sales rep was very convincing and persistent and the install was fast, but it wasn’t high quality. The connectors on the doors were falling off because the installer used adhesive instead. They said if the door surface looks cool, they just use the adhesive. But I don’t think that’s a good look. Just to be safe, screw those sensors down so they won’t move. They had to come back out and reset those. He screwed them down and I haven’t had any trouble since. Also, the response for readjusting was quick.

ADT is terrible and when I say I will tell everybody not to get ADT, I mean that in my heart. I told them two years ago, “Hey, the service is a piece of **, and it doesn’t work. Can you guys come fix it?” They tried to help me fix it over the phone. But I’m not gonna fix that **. I told them to come rewire it. I was the one who went down on my crawl space to run the ** wires. What did I pay them for? Nothing.

When I talked to the ADT sales rep on the phone, they said they were gonna throw in this and that but I didn't feel like they painted a good picture on what to expect on the cost of everything. When time came for the installation, it was gonna be this astronomical number that's way outside the realm of what I could ever do. That was a little disappointing. I was weighing ADT against SimpliSafe and a couple of other competitors and the cost is like night and day. And I know ADT to be the highest in the industry, but it was a significant premium to end up going with ADT. I wish the guys who made the initial call with me gave me a better deal or prepared me.

The second guy that came back two and a half weeks later and corrected everything was wonderful as well. I’m pretty happy with ADT, overall.

Everything with ADT so far is okay. The sales rep has been very cooperative and very nice. And everything was installed in one day. But I noticed sometimes if I slam the cabinet door too hard the signal will go off and say garage door opening. My kitchen is not that far from where he put the electronic thing on the wall. So I figured that’s what’s picking it up. But overall the system is making me feel a little bit more secure.

My experience with ADT began in California back in the '30s. They were a different company then and then they sold out and eventually ended up as ADT. Then, I retired and went out here in the boondocks of Oklahoma. There's no neighbor a mile away and I felt like we needed some protection. I went with ADT because they're a large company. It gives me a little peace of mind knowing I have a burglar alarm. So far as security is concerned, I've got no complaints. The county seat is 17 or 18 miles away from me and there are not that many deputies patrolling the counties. ADT is very prompt about calling them. The other day, I came back to the house and I had grocery stuff. Instead of going straight to turn off the alarm, I didn't and the next thing I know, I was getting a phone call from ADT telling me that the deputy was on the way.

Initially, we started with Guardian, then I changed. ADT has been there for a long time, so I went with them and the installation was smooth. So far, it’s been reliable and they’re good. There are lot of people competing and there’s a price war out there. These guys are keeping up for the prices and you get the same benefit. If you’re trying to cut corners, price will be a major factor to determine that. Xfinity is there offering low prices and there is Ring services as well. They’re offering monitoring and recording at a very low cost and everything is there. They charge $10 a month. Why should I pay $40? You get the same service. The linked monitor service is going to call you, call the cops. If they detect unusual activities, they’re going to call you. There are so many things they do. It is linked with your doorbell. There are quite a few features with Ring, so we get all the features in Ring.

ADT is like the first of the first of the first of the first. As a result, I had heard of it and for years, I had been saying I would get a system and try whichever. I went to my phone company but I wasn’t satisfied. I toyed around all of these years and then I said I'll get ADT. I would go to the best of the best and be through with that. It’s like a man. You date around and then you finally find the right one.

They were very friendly and they answered all my questions. The installer was pretty quick. He did what he needed to do and he finished up. It went pretty well. I've got that plug-in that I can turn my lights on and off with my phone. I also have the key fob where I can lock up my house and set my alarm on anywhere I'm at. It’s all really convenient.

ADT is well-known and people know what they are. Dale, the guy we dealt with, was great and the system was good. One time, I forgot to turn it off before I opened the door and I had the cops here within five minutes. ADT called as well as the cops, and the cops knocked on the door. I thought, "Wow." I had immediate response.

The Protect Your Home tech was really cool. I liked him a lot. He was very thorough and very informative. The only thing that I’m uneducated about is the key fob. If I use it, it doesn’t show up on my app and when I leave, I don't know if it’s actually engaged or not. The installer showed me how but I just don’t remember. Other than that, everything’s great.

Every place uses ADT and in our job, we use it too. The people who work for the company were really good. I like that I can control it through my phone.

I’ve known about ADT for a long time and most of the people in my area have ADT. Their rep was very nice, helpful and he answered all of my questions. It took him a few hours to install everything but it was a lot of sensors. He also showed us how to use all of it and he gave us a few days to test it before turning it on. The system is good and it definitely works. Overall, it was a smooth experience and everything went well. I would definitely recommend it.

ADT's was pre-installed in the house that I purchased. In the first year or so, things were fine. One time, the battery ran low. The battery beeping noise was so terrible for my dog then that I had to figure out how to get it to stop. I ended up having one of ADT's techs come out and look at my system. However, I specifically asked ADT to send someone out to look at my system and that I would have preferred not to install anything new. Instead of utilizing the existing system though, they ended up giving me an additional wireless service. Now, I have two different spots in my house for ADT's system. There is one that is inactive from when the home was built and the other which the tech guy installed. The wireless things he put in are not hardwired and I can remove that myself. I've done that in several spots as I've needed to in order t o make modifications.

I heard about ADT a long time ago and I liked that it’s lifetime and you feel safe. It was a good interaction with the sales rep but it took more than one day to install everything because I had a late appointment. It was between 4:00 and 6:00. The person who installed it was getting overbooked with their other people and it took up time for them. Still, the system works well.

ADT works. Once in a while, one of the doors will not latch properly, so it'll swing open in the wind and the police will show up -- sometimes I don't even talk to the dispatcher because they don't get ahold of me, so they send the police. They are very quick to respond. The quality of the system is fine. When we moved to this system, the other system had been 10 years old in the other house. So this has all kinds of wi-fi enabled things, more battery backup and more remotes that came with it. In this house, we never had any issue with customer service when we reach out. But, in the other house, I was not happy -- we had problems with the system and they could not get somebody to come in and address the system before we left on vacation.

I had ADT for my other house and I recently moved. Since I'm a construction project manager, we couldn't make our appointments or call. So, the installer was supposed to be here at 11:00 but he didn't get here until 2:00. When he got here, my daughter was by herself. She called me and said, "Dad, I'm concerned. There's three men in my house now." So, the guy was here. He called somebody else, and then they called another guy. I've done this before. You don't need three men to do this install. I had to leave my job early.

I went with ADT because of some of the reviews I have found out about them and the different things they offered. I've had them for three years and I haven’t had any trouble. What I don't like, however, is that we live in a bad service area so we cannot get cameras or anything through them. So, it is strictly for the security system. Other than that, they are quick to respond. We always had our alarm go off when we were not at home a few times and we got calls right away.

The installation was a long process. The installer had to call someone in to help him. I had something else installed and they had to figure out that portion of it. I have a plug outlet where the system is plugged into. It looks like it needs to be grounded because it has a screw hanging out that is not even attached to the outlet. I was wondering if it was supposed to be grounded, and if so, why was it not?

I feel that ADT has more experience than others. They've had more time with the service, which I like. When I called the first time and told ADT about what I needed in the house, they gave me some credit. They told me they wanna give me some motion sensors in the house and some keys to disconnect the alarm from outside. When the person came to install, he didn't want to do that. He put the sensors in the windows and the doors. He then said that he'd make it ready for $2,000. I was then told that they would install what we need, which was what I got. The installation was fast. We missed some door covers and the motion sensor, but it was an easy fix. I’m really happy right now.

I’ve had a service request in that I placed on Monday and they are coming out between 11:00 and 1:00 tomorrow because the system is not functioning in a way I would want and/or expect. We have beeping and it is not conducive to sleep or calm. The system says there’s an error and you got something in the dining room, but there’s no equipment in there. I paid for the equipment and I own it. I know I’m not getting my money back. But that doesn’t mean we have to monitor it. So if we can’t shut it up, then I’ll just quit being monitored.

The sales representative answered all of our questions and provided us with the necessary information to get us started. The installation went very well. We really liked the guy a lot. However, two days after we put in our new system, we got a letter from ADT saying that we'd be able to get the same service that we have now except for less money for a year. What we got was a gift card for $100 dollars. In order to get that, I have to send in information and pay the $4.95 "shipping and handling" to the MPELL. Then the gift card itself was only a $95.05 or $94.05. There's an installation fee of $99. So then that made it so that it wasn't really a free install. It would have been a free install and less money if I'd have waited two days. That was kind of a bummer.

ADT has a great and reputable history and it’s one of the better-known brands. Their price was right around the same as everywhere else so we might as well go with the best security. They were very understanding, gentle and not pushy. They gave me the facts and were very to the point but they let me make my own decision. I never felt pressured into buying anything.

The installer was extra nice and he really went through the system. He showed how to do the system for my wife because I was at work at the time. My wife was very happy. He was real kind and very accommodating. He was also able to answer some of the questions we had about future, like adding on to the system. So he had a very wide knowledge base about the product. We were very pleased.

The majority of the people in my neighborhood had ADT and when I saw advertisements on television, I liked what I saw and heard, which was my I chose them. I felt good about the purchasing process. The workmen were very knowledgeable of their craft and I haven’t had any trouble with the merchandise, whereas with Vivint, the last company I had, they had glitches in their operating materials. I like the chimes that ring on the inside of your house but I couldn’t get that type of connection with ADT. I settled for the ring on the phone, however, if you don’t have your phone on your person, it doesn’t ring loud enough for you to hear it, whereas if you have the chimes within the house, no matter where you're at, you would hear it. ADT needs to have that as an option. Most of us homeowners would pay extra just for the convenience.

I had a good experience with the sales rep of ADT. He was informative. The installer was very knowledgeable too. He was able to answer my questions and it was a good experience as well. He wasn’t able to do everything that he could have done because he was being rushed by his manager. He was trying to explain stuff to me, and then we kept being interrupted because the manager kept calling him. But he was doing everything he was supposed to be doing. I’m also very pleased with the overall product.

I did some research online and I decided to go with ADT because their monthly fee was cheaper. When I talked with their sales rep, he made sure that I got the day that I wanted to get my service started and was helpful. But he ended up transferring me to somebody to make sure I had my military discounts. The installation went fine, too. There were products that the installer asked me if I wanted and I got most of them, but I declined a couple of them. The installation took about an hour and a half and he discussed everything that he was gonna install. So far, I like the system. I also like that they have the camera system where I can have an app on my phone as well as on my tablet and I could access it.

I had a very good experience with ADT's rep over the phone. I went with them and the installation was a very smooth transaction. Their tech was very clean and efficient. He walked us through everything and asked if we had any questions. Then, he answered all the questions we had. The system has been working great so far.

ADT's rep was helpful and patient. He explained the system well. And then, the installation was smooth. I normally arm the system from my phone. I don't arm it from the pad because it makes a little noise. I don't know what it would do when I hit the button. But it’s simple enough.

I live alone and my son did not like my living alone, so he made sure I got a house near him. And just to be on the safe side, I have told him, “What about an alarm system for the house?” He said it was a great idea and I got ADT. Whenever I’ve had an issue ADT generally sends somebody out right away. The system is working great, especially when the alarm goes off, which I have set off myself a couple of times. The whole house makes all kinds of racket and on the outside of my house and my garage there’s another sensor that goes off. The whole neighborhood can hear it.

Based on the reputation and dependability of ADT, I went with them. The installation took about six hours altogether. The Ring video bell is working but the chimes are still not working. Since ADT carries the devices for the outdoor cameras, they should have their technicians train on fixing those types of things instead of having somebody else to do it. For example, in my situation, they installed a video doorbell and they should have the proper knowledge to troubleshoot whatever line that went with that if something was not working.

We've had some friends who had ADT and they had pretty good service, which was why we went with them. They were not as expensive as some and more expensive than others. Once we set the appointment up with them, the rep was here on time. He was very helpful to us, friendly and explained everything to us. He went the extra mile to make sure we understood the system. He did a good job selling the product but he was a little pushy on a few things. I had to stop him on it and tell him that we were after certain items. He set out and went over everything with us before he installed the system. He installed the system quickly and once he installed it, he showed us how things work. We've had a couple of questions and called the 1-800 number. They were helpful in getting us through it so everything has been going fine right now.

ADT is a well-known company. I just wanted the most extensive and most trusted. I appreciated that the rep helped me. We didn’t have internet set up at the time, so we couldn't do our doorbell thingy. I called yesterday and told them that I’m ready to install the doorbell camera. The company said that they were backstocked and that I should call next week. The installation went pretty well and smoothly. It was pretty quick. The guy was great. We accidentally set off our alarm a couple of times, but hopefully have gotten to them so that was nice. The 45-second delay was good.

I liked John, the sales rep that came to the house. He was really helpful. However, he needs to be educated a bit more as far as what their equipment is compatible with and non-compatible with, and answering different questions my husband threw at him. He couldn’t come up with the answers. He just needs to be schooled a bit so he could answer questions better. But his customer service skills were amazing. He was very nice and very accommodating for getting us on board. I love the system. It's affordable and reassuring. It helps me sleep at night knowing that I’m safe.

I used ADT in the past. I had another home that I had installed ADT equipment in and I was happy with their service. I shopped around and I priced it with a couple of different competitors and I felt more comfortable going with ADT. The sales rep scheduled the appointment to have somebody come out and they came out and presented me with all the information. She told me a lot of stuff that wasn't actually accurate in the sense that she told me that I would get all this equipment for free. She made it sound like it was gonna cost me nothing, which I knew wasn't the case.

I had Night & Day for three years but I could never get anyone. If I called them to ask a question on how to do or fix something, I just got a recording and nobody ever called back. So I decided to go with another company. The gentleman that ADT sent out to set up my program was very good. He explained everything to me and when he had to come back out because I had a trouble sign, he fixed everything for me. But I’m having another problem now so I still have a trouble sign on my monitor. I’m just wondering why they haven’t called me about it. I’m gonna have to call them, I guess. Despite that, I can set the alarm with no problem so everything is going pretty well.

I've always had ADT for my home security and business security. So when I moved to Yelm, I just popped online and called the phone number and it was Protect Your Home and they worked pretty seamlessly together with ADT. The system is great and the cost is very minimal. The initial price tag to get everything installed was hard to swallow. But for what you get, it's great. The installation was super easy and everyone has been super nice when my alarm goes off. I like the easy peephole. But the app is what I love the most about the system. It's user-friendly and if there is a false alarm, I can pop in there, see if there’s any motion without having to call or them calling me.

ADT could get to us quickly about installation so it was their timely service more than anything which made us choose them. The reps were straight to the point so it was good for us. We talked with the gentleman a lot and he didn’t feel stressed about all our questions. Everything went well and they went in and out quickly. They didn’t mention though that ADT would bill a month ahead of time. If they were more forthcoming with that, then it probably would have been better but it was no big deal.

ADT is the best and we like them but we didn’t know that Protect Your Home was not ADT and that they were a contract. But we wanted ADT so we went with them. The reps from Protect Your Home had knowledge but we were baited-and-switched. We called to get a quote and the guy said that they couldn’t give one until they come out. They came over and they were very pushy. They said that I would pay twice as much if they leave right then. The guy put our alarm up in a spot without even asking us exactly where we wanted it and he was in our house for seven hours. It was a little bit intense and he oversold us. I’ve already made calls on this, so they’ve rectified it since then. They took some money off. I like the product even though the experience that we had was not the best. It was frustrating but it’s all fine now.

I’m satisfied with ADT. It has been good. We would definitely tell people to use it. I had no problems with them.

I spoke with an ADT rep over the phone and he was very helpful. He explained to me what would happen when their guy shows up to install their system. The installer was good. I got key fobs and an app from ADT.

It was a good experience with the sales rep of ADT. On the phone, when I talked to the representative, I discussed about the 27.99 plan and I asked about the hidden charge. They said there are no more hidden charges and that’s the only thing which I needed to pay. But I was shocked to hear from the person who came to install. The discussions with him were not that great. It was a pushy kind of discussion. When I said 27.99 is what I was expecting, but then, 53.99 is what it was costing. Then, I almost told no to installation. But then it was not his fault. In the end, I took it, even though the prices were higher than what I was planning for. I was expecting more from ADT because it's like the leaders in the security space, compared to what Ring or SimpliSafe, or Nest are currently offering. But, it's not a great experience and since I was bound by the contract, I’m going to stick to it now.

The sales representative was very helpful. I was with Brinks before and I didn't have to pay for the camera system. But with ADT, I have to pay the camera system for $907. I told them that we didn't have a contract and I never seen or signed a contract. They just came in and installed the cameras. But now, they're trying to get me to pay for them. So it would help me if they could come down on their cameras a little bit. The same representative that came to explain to us was the one that installed everything. So far, I haven't had any problems.

ADT was part of a package that I received from buying my home. It was a porch package. I like the security. The sales experience was really smooth. It was a pretty easy process. As far as the installation, everything was really fast. The installer did a really good job. I appreciate all the help he did. Go ahead and choose ADT. It's a really good package. They have good programs.

A friend introduced me to ADT. Buying their system was very quick. I ordered it in the morning and the techs installed the system in the afternoon. It works and so far, being with ADT has been a good experience.

The rep from ADT was very knowledgeable about the product as well as the guy who came here for the installation. The installer was very friendly and he went over all the features of the package. There’s a lot out there and you just have to be able to know what you need for your home. They will discuss all options with you. The only thing I would suggest is that it be mandatory for ADT installers to come in and already have their masks. I kinda stood at the door and I was like, "I guess you can come in." He did say if I told him to go back out and put things on he would.

I have been thinking of protecting my home. When I called to set up utilities and my internet with BGE, they kept passing me on and eventually I ended up with ADT. I was thinking of going with them anyway because my dad used them in his house and really liked it. Everyone at ADT was really kind and respectful. They have a very good vibe and were very easy to communicate with. The person who I initially talked with was really great. She put me on the phone with one of her supervisors who got me another discount or waived some sort of fee because I’m a new grad student. They helped me set up the appointment.

The rep showed up, showed me all the equipment, told me what all it did and what it was. He showed me the packages that were available for what was already paid for and then also additional things as well if I wanted to get those. We picked out what was gonna be best for me and my girlfriend. The installer was relatively pretty quick. He came and did the sale and install, all at the same time. I like the electronic locks and being able to use the app so that I can activate the system without having to be at my house and check if my front door is locked after I leave.

ADT is a well-known name, plus we had them previously and had good service. Sales and customer service reps were excellent. They were very professional, very courteous, and friendly. Installation took a couple of hours. The tech was very thorough. He even brought a chart and some things that we weren't aware of the first time around that they didn't go over with us. It really made a difference.

ADT is well-known in the community that we live in. I chose them for the reputation that they have and ADT has been reliable. My experience has been comfortable and safe. My only suggestion would be to be a little bit more transparency in the initial interaction with customers. The person that I spoke with on the phone was not very forthcoming with information and he made it seem like all we needed to do was have that person come in and do the installation. He told us that it would be a certain price. He gave us the range for the monthly bill. That, we were aware of but he didn't let us know that there would be all these additional prices in the event that we chose to do some of the add-ons that we actually did. He made it seem like all the equipment was included and there would be no additional fee.

I had Vivint and was not satisfied with their service. The equipment never really worked and we had issues with it. It was the same troubleshooting over the phone anytime I would call. I had the doorbell that has a camera and some clips broke on it. So, we called and told them and they started telling me that the equipment was not under warranty and that I would have to cover the price plus the tech fee, which was gonna be about 50 bucks. The equipment was gonna be another $250 and if I’ve got to pay that much, I might as well see how much it was gonna cost to pay out the contract and go with somebody that I am satisfied with, which was what I did. ADT was number one with my search so I went with them.

ADT had the wider domain and we had gotten a promotion because of a new home of certain amount of items or credit. So I called and scheduled them to come out. My sales experience was a little surprising because what they advertised as far as this was promotion made it sound like you get a whole system but by the time they written up what they evaluated what they thought you should have, it ended up coming back at a price of $9,000. But I told them to take some things off, and then they put everything that they could possibly put in the home. So we did get it, but still, it cost me more than I thought I anticipated on spending.

I paid a fee of 108 for the tech to come out. I got billed two more times like that same amount, and I wasn’t supposed to. Then I’m supposed to pay it through September to pay for the equipment. It’s 300-something dollars from when I had it installed and then per month from when I had it installed up through September. I was charged that twice. My monthly charge is only supposed to be 60 bucks, and it’s like coming out at 118. So, my billing’s all screwed up.

My satisfaction with the service has been very good so far and I like the features that I have.

I have a thing hanging on one of the walls. The sales rep was all right. Then the installer was good. We talked about everything. But I’m not satisfied with the unit yet. Recently, somebody came and stole food in my house with my alarm on. I’ve been trying to call ADT but I haven't talked to anybody yet. I’m kinda disgusted with the outfit.

One day, I got a postcard in the mail from ADT offering the service for 29.99 with free camera and it kinda hooked me. 29.99 sounded affordable so, I talked to my husband and he said to call them. So, I did and they came out. They upgraded everything because I had old equipment in here. So they put the new cameras and I got all the bells and whistles. It was a few years ago and we got into a financial depletion somewhat and I had to cut down on the budget, and ADT was one of the ones that I had to cut. So, they reduced it because of my financial hardship, but then it got to where I couldn't even afford the reduction. But it was very nice of ADT to do that. We got back on our feet a little bit and my husband got some work but then, I just never bothered hooking back up for some reason. I should've gone back but I just let it go.

I got approved over the phone with ADT and then, they said I got approved with the equipment. The guy came and I thought he was just coming to do a job. He was here for four hours. The first two hours was a waste of time, walking around the house with me, asking what I need not realizing after that he was gonna try to sell me and give me a price. I told him that I just wanted the normal price when I called on the phone before he got here. He wasted my whole day. I should have canceled it but my wife said to just keep it. We know better next time.

The call is recorded. Tell me a little bit about what made you decide to go with ADT was offered to me when I was going through National Grid when I was setting up my gas account. I love the person that did the installation. He gave me his own personal number to call him if anything went wrong and if I had any questions. He has been absolutely wonderful. The actual ADT customer service, however, when I called to try not to bother him at 11 o'clock at night, did not know what they were talking about. I had a simple question, and they could not answer it. I ended up calling my installer and he said, "That's why I gave you my phone number." The kid was reading off of a piece of paper and was not answering my question. And I called two different times, got two different people and they still couldn't answer my question. So, they didn't have the knowledge that they should have.

I'm really happy with ADT. They're very good and they had a good price.

The rep that I dealt with over the phone was really good. The home rep was good too, but there was something that was discrepant from the initial point of sale. From my understanding, I was supposed to only pay a $100 fee for install and I would get the money back in a Visa gift card. But I haven’t gotten the gift card and I also ended up paying $300 to the technician and I wasn’t quite sure why. What was the additional $300 for if I was already paying for the install?

I love ADT. I came back because it’s very handy. It’s in the new with the technology. This time, the experience was good. They told me that I didn't owe anything. However, I did owe on my account, which I would've paid off at the time if ADT gave me that information and the account could have still been in my name. But the rep said that there was nothing on his end that he could see, and in order for me to turn it back on, I had to get it in someone else’s name. Which initially made me think, “Okay. Well, then that means I have a bill,” because I know I have a bill, and I said that. But he said he didn’t see anything on his end, so I ended up having my fiancé put it in his name so that we can get the coverage. And I still owe that bill, but now I don’t have the money to pay it.

ADT's rep was very professional and informative about their product. He told me how to work it and how to change batteries. He told me maintenance dos and don'ts. I was very confident with my equipment when he left. Afterward, I had an issue with my smoke alarm which went off a few times. We take breakfast in the morning and so the kitchen does get a little smoky with bacon. The tech came back out and he placed them in a different location. Everything has been fine since then. With my system, I sleep a lot better at night.

The old provider was in my husband's name and we divorced a month ago. I was looking for my own system and I had nothing against the old provider but the rates were better with ADT and so, I went ahead went with them. I called customer service on Monday concerning the alarm system. When you open the door, it should automatically say garage door open but when I do, it's a two to five second lag time. The rep told me there's a two-second lag time and that was fine but I would prefer it to be real-time. When someone is opening my door, I wanna know it that moment. I don't want two seconds later to tell me someone's at my door. Worst case scenario, it could be a thief. He's two seconds ahead of me already, so I don't like that.

Everything went great with the sales reps. I spoke to 2 women and they were thorough in asking about what I needed. When I told them I was looking to secure two homes, one of them got the other woman on the phone. They were able to really help me with getting a good price because it warranted some consideration. There were two installers and Mark, the guy at my home up in Cohasset, was fantastic. The other guy’s name was Levi. They were so polite and respectful of the whole COVID situation. They were thorough and asked the right questions. They were neat which was the most important thing. I didn’t feel like I had to go clean up after. Both of those installers are a great tribute to ADT. I was so impressed with both of them.

The app and system of ADT are good. It was a pleasant experience when I had it set up.

I went with ADT because they are a nationally known brand. I wanted a bigger company where I knew we would have peace of mind rather than being with a smaller local company. So far, ADT has been perfect, and I’m very satisfied with the features. Its functionality and performance have been very good.

My wife was a homebody and she always slept downstairs in the living room, so we didn’t need anybody because there was always somebody home. But my wife passed away last month. So, everybody got their own bedrooms and there’s nobody out in the living room, so now I just wanted to protect my family at night. We put in a security system through ADT and everything went great with them. Their sales rep made sure that we understood everything and he was very courteous. I wish I could've had more but their equipment is too expensive.

When I had a home before, I had Brinks which was bought by ADT. Now that I just bought a house and I feel more secure if I have a security system. When I first started calling I didn’t like it because it was high pressure to give your social security number and I kept explaining to them that I hadn’t gone through a closing yet. They tell you that you need to leave everything alone until after you close. They didn’t seem to understand that. I was just trying to get an appointment after my closing so that I could have them to come in very quickly and install the system. They wouldn’t give me an appointment without doing my social security.

Over the years, everybody knows about ADT. My relatives had it and my grandma had it before she passed. I spoke to one of their reps and what I was told over the phone was completely different from the review before I got them here. It was supposed to be no charge but it eventually cost me about a couple of hundred dollars to buy a camera. Other than that, things were pretty much straightforward. But I did not get my $100 credit card that I was supposed to be getting. I did fill out the papers and sent out the information but I still haven’t received it.

The sales agent was very nice. However, I was a little bit confused. The people told me that they were gonna charge me $106 for them coming here, but that was gonna be applied to the first payment. I thought these people that were gonna come were from ADT. Plus, I wanted cameras. When I called and asked them about the cameras, they said that I have to pay $300 for each camera then my payment would go up. I told them that I would have to think about it. The company that came in was Impel. Then, they said that they would almost give me $2,000. I'm gonna get a discount. But bottom line, I had to pay $500 something for the cameras. They changed the equipment, like in the front, and they gave me three extra cameras plus included the installation so that was fine.

I'm new to the area. I didn't know anybody else and I knew ADT had a great reputation. Nick, who came did a great job and explained everything. Everything was great. The installation took just a few hours because it was a lot of windows and stuff. The tech went as fast as he could but he wanted to do it right too and explained everything what he was going to do because of the situation, which was good.

ADT has six operation centers and I compared it with Brinks. Brinks only has one center and if their center goes down, then I’m out of luck. They are a little cheaper, but I’d rather have better protection. I was looking for which was more reliable, and to me, ADT was more reliable. They were easy to work with and to talk to. They explained everything clearly to me. The installer installed the system pretty cleanly. The installation took about 30 minutes. The rest of the time was mostly him going over everything with me step-by-step and how things work and showing me how to operate everything.

The salesperson talked ADT up and was professional. And then the guy that came out and installed our thing was really nice and explained everything to us as much as he could. That's why we went ahead and did it. He explained the system to us. He left us a pamphlet and gave us a phone number to call if we had any problems or anything like that. However, I don't know if the technician was new or because of where we put the camera or the doorbell ringer, but it just took a long time. He was there for five hours. And then, within two days, the camera in the front, which is the doorbell ringer, stopped working completely. So I called ADT and they sent somebody out. First, when I called them, I said, "This isn't working. I'm having trouble with the camera in the back. It's not staying online. I want y'all to come get the system. I'm just having too much trouble with it."

ADT is a big company. That was why I chose it over other providers and my system is pretty good. I'm satisfied.

I had ADT before and I decided to come back to them. The installer was good and this is a good system. It's easy to navigate. At first, I had a problem out of the side door but that's solved now. So far, everything is okay.

I saw ADT's ad and they had a good deal at that time, so I went with them. The system's functionality and performance are good. The reps I dealt with were also good. I'm very satisfied with the service.

I had a flyer come in the mail and I called ADT. Everything went fine. Customer services responded okay and they said something about getting a gift card. But the package deal that I thought was free wasn't free because I ended up paying almost $1,000-something for the setup. Also, I still can't understand why they put the account in my brother's name but it's all good. The installer was fine and he did a good job. My package includes a doorbell. I already have the motion detectors.

ADT's salesperson was very knowledgeable. He knew what he was talking about and answered all of our questions.

The sales rep of ADT was pretty nice. She was doing her job trying to sell me the product. She did a decent job. The installer did okay, but, he left a mess. After he was done, he had borrowed some things and just left the garbage all over the place. One thing I was promised that I haven’t received was a gift card afterward. They told me three to five days after installation, that that one would come in the mail and I haven’t seen it. But I’ve worked with different systems and ADT is really user-friendly. It’s simple to use and it’s easy to navigate whether it’s the app or the actual display box. The cost is fair as well. I can’t really complain. I was with Xfinity and I was getting a quarter of the product and almost paying the same.

I used to have ADT years ago and when I decided to go back with them, everything went smoothly. They were timely as well. The appointment I made happened really quick, so I didn't have to wait and I was happy with that. There was a young kid who was very helpful and showed me everything, so it was good. It was quite the process. However, what people should realize is when they get an alarm system, the price that gets advertised is not the price that they pay. There are a lot of options that they all need to have to pay out of pocket to get things going.

They were back here thrice because I couldn't decide on the plugins for the lights to come on automatic. I also wasn't 100% sure I was wanting to keep the doorbell. But I ended up keeping the doorbell and three out of the five plugins. The installer kinda talked me into keeping them. I was considering the Ring doorbell. But then, it wasn't compatible with the panel, which I wasn't aware of in the beginning. I didn't realize that if I returned the doorbell, this whole panel would have to have been taken down and another one installed. That was the only complaint I would have. It was not mentioned at all. But overall, the sales guy did very well and I was surprised that they did the installation the same day as my purchase.

ADT's rep was very informative, knowledgeable, and courteous. He was very succinct and gave us thorough explanations on each part of their system. He told us what would work for us and what would not. We went with them and their installer was very meticulous. He did not disturb anything in our house and put everything back just as he found it. He showed us how to set the system up as well as how to activate and deactivate it. We also tried out the different functions of the system. So far, I like that my phone is connected to it. When the alarm goes off, I automatically get a message about it. I don't think any company could've done a better job. I got everything I needed.

The sales representative was good, but when they called me first, they said the tools were for free. What they said is different from what they come and asked me. But I have been charged about $500. Also, they said they would send $100 gift card, and somebody sent me a letter saying to send $5 money order to redeem. I didn’t do this. Other than that, I like the door lock and the camera features of the system.

I chose ADT because I have seen a few signs in the neighborhood. My neighbor to the right and my neighbor across the street have them. Then I remembered a friend having their service as well, so I thought I would give them a call. I was glad that my customer service experience went very well. We just had a couple of hiccups toward the end. We had cameras that were added and there was an extender that was needed for the front camera. When it came in, it was a hard time getting an appointment set up right away and we needed to get out of town. It was kind of an inconvenience for us to have to wait. That appointment should have been set up ASAP because we were priority on the list. They should have kept us a priority until the job was completed and not just go on to the next customer.

ADT responded as soon as I called the number that was on the mailer that I got. The person I talked to first transferred me to his manager because he asked me for my social details, and I was skeptical because at that point I didn’t know whether to go through with the call or not. The person told me to just hold on a second and the manager came on. He was very forthcoming and provided all these savings and free equipment, so it went really well at that point.

It was a great experience with ADT. I had no issues because things were done very quickly. The installer came at the right time and took the necessary gear for the COVID situation.

There was some misinformation about the cost and when payments were gonna be due. We were set up on an installment for the equipment. The rep of ADT told us that they weren’t gonna be pulling out any money until that following Wednesday after the installation, and then they had pulled money out Sunday. We also thought that the amount we had to pay for the install also included the monthly service fee, but it doesn’t. All have been handled and situated but the information from their offices to their installers should be a little better. But the rep was an awesome guy and we like the features of the system that we god. Everything works as it should. We already set the alarm off a couple of times.

The things that the tech put on the back door came off and I put it many times. So, the back door doesn’t work. But he did a good job and showed everything. I got the glass window thing, garage door, back door, and front door.

The ADT sales representative was very nice and the installation went great. I was a little annoyed because when I called to make the appointment, they said I am going to get a free system. But when they got here, I needed to pay. That was not even remotely relayed to me on the phone. I’ve got 10 windows, and 2 sliding glass doors, and a garage door, a front door. The rep said I just had to pay the $99 installation fee. But that really wasn’t true.

I needed security so I called ADT. The person that talked to me on the phone that sold me the product made a lot of promises as far as the system was concerned and what she could offer. We went through the whole house, as far as windows, doors and this and that. But when the guy got out there, it was a whole different story. All of a sudden I needed to purchase this and purchase that, things she already told me I would get as part of the package that she sold me. So I told the guy that I was a little discouraged, but that’s a typical sales situation where they promise you things, get you out there under pressure, and you’re forced to pay. Still, I wasn’t satisfied with the person on the phone that sold the product to me.

My last house I had, I had ADT in it to start with and I've had good service with it. And then when I moved out here to Lehigh, I transferred it over. I've been here since '96 and been with ADT this whole time. The guy that came out and installed the stuff was fantastic. I've had four or five different companies call me and try to get me to change out because ADT does this and this. They all do the same thing, so I've had good service with ADT. Just recently, I called them up, said, "Hey, look, I've had this thing since '96. It's time for an upgrade" because it's all wire stuff. I'm up to the modern technology now.

I got a flyer from ADT after I got a flyer 'cause they had a promotion going on. I went through a smooth process with their rep and got everything with the package I got from them. I even have the ring doorbell. But then, I have an issue with it. Every now and then, it would say it has low battery. Other than that, everything has been fine.

ADT seemed like a good deal so I called and inquired about it. The reps were very informative and I didn't even have to ask any questions after they were done. Scheduling installation went smoothly, too.

The sales rep was very, very professional because I needed my services very soon and they couldn't go on that day, so they told me that they would get me the next day. So it was really good. She also gave me a promotion which was good. The contractor was great too. He was very knowledgeable and patient.

The sales representative was perfect and the tech who came out and installed everything was very knowledgeable as well. They pretty much gave me any information that I needed and wasn't sure of. They took their time and explained every little thing to me. The installer cleaned up very well too. I told him not to worry about it because I was already in the mix of cleaning but he said he had to.

I got the basic system with a motion detector and front and backdoor alarms. I went with ADT because of a friend’s referral and I heard good things about them. The price is great for what I got. Their reps gave me good information and the installation went well. The representative was very knowledgeable and he did a great job. Everything went well.

The sales rep of ADT was very nice. His knowledge of the product was pretty good. He did a really good job. The installer was really quick and he was nice as well. He was talking and he was also petting my dog. He told me everything that I needed to know. I like the system of ADT. It's pretty good.

ADT was the first company that came to my mind, and I like what they told me. But then when they came out to the house, it was a different story. The guy that actually put the system in did a good job. The only thing is when the setup is being in place, ADT needs to go into details. They were doing like a $27 promotion but they never said it had to be on landline. They should make customers aware of that.

I have peace of mind having the ADT system. One of my doors up in my office doesn’t shut really tight and if the alarm is there, I get a call right away. It’s great. They’re right on top of everything. Then the storm we had the night before last, we had a loud thunder and it shook the basement windows. My husband and I were both awake listening to it but we got the phone call. It was the recorded thing on there saying that they were gonna check but we had already disarmed it manually through our phones. It was just a prerecorded message but the fact that it was there was very reassuring. At first, I was worried about the price of everything, but it seems to have leveled itself out with our finances and I don’t think twice about it. It’s economical for what it serves. We’re completely happy with it and we’re talking about adding more cameras.

The ADT sales rep was okay. I told him I was a retired military, and he didn't really ask whether I was also a USAA member, which I am. Initially, I was not offered the discount that’s associated with USAA, so I kinda had to find that out on my own. Then I called the company, and they said they’d give me the USAA monthly discount for the service. But I shouldn’t have had to have done that. The gentleman who was here, as soon as I said military, should’ve been asking further about that.

I went for ADT because of their competitive promotional offer. But their service turned out to be very poor. They were very misleading. They are enough to get you interested, but when you really get down to the details, most essential features are not included and are extra. But by then, it’s too late to back off.

We were sitting in the patio drinking a beer and ADT came on the television, and my wife said that it would be a good idea. So, I called and the rep was very informative and her product knowledge was amazing. She could answer any question that I could come up with and even gave me information that I didn't ask about. So, she was very knowledgeable.

The sales rep was very helpful. She gave me a great deal and due to the situation of why I wanted ADT at my house. But since my sensor fell off of my door, it does not work at all. I’ve contacted them several times to ask them if there was some way somebody could come out. They always said I had to wait 24 hours, for some reason. And I just recently called and told them that I don’t want the service at all because I can’t even use it. It doesn’t work, so there’s no point in having it. And the lady said something about I still have to pay due to the contract. I said, “Even if it’s not working? Why do I gotta pay for something that I’m not even able to use?” And then the app on my cellphone would work disarming and arming the system, but the panel itself was not working. It kept saying, “Bypass. Alarm system on by something, bypass.” Even if I will open my door while the alarm was on, it still didn’t work.

Ever since I got ADT I haven't been satisfied with it because first thing was they promised me I'd get $100 gift card, which I never received. When I called them, I didn't get it directly from ADT, it came from a third party source. I would suggest to them that if it's going through a third party, they should let people know. Then when I had a minor problem I called. They told me they had to have somebody come out, and it's gonna cost me to do something to one of my system.

My father has been through a lot and I wanted to make sure that he was protected and make sure that when he is out, nobody breaks in the house. He lives in a town where there is crime. There are a lot of transplants in that area that came from larger cities, which kinda brought in a bad element in Northeastern Pennsylvania. The ADT rep was very helpful, laid everything out quite well, and answered all my questions. He also set everything up very quickly. The installation went fantastically. They helped my father out very much. My father is 70 and lives on his own. He's also a veteran. The guy contacted his boss and got a couple of extra things thrown in for his safety. That was very much appreciated.

Through my son, I got heard of ADT. I called and their sales reps were very helpful. The installation was what I expected and it didn’t take long. The explanation of the system went okay but I had to call back the next day because one of the sensors fell down. They came back out and replaced the sensor. The only thing I was dissatisfied with was the fact that they told me that I would also be getting a Visa credit card. That never happened. They keep saying I have to fill out some documents. They send them. I fill out whatever I saw online. But I never heard anything.

The installation was done at my mom's house but I have it in my name. I talked to the installer over the phone since I wasn't there. It went real well so my mom was very satisfied with it.

The house we bought already had an ADT system in it, and I am satisfied with its features. The technicians that come out are friendly and they take care of everything.

It was beyond easy to work with ADT. They made it a very easy sale. I called and they told me that there was a current promotion going out there for $800 and something, in which I thought was great. They said that that covers a basic house. Then I described to him how many windows and doors I had. It's just a regular house. He said, “Well, that’s definitely not gonna cover your house. Let me get my manager.”

The ADT guy over the phone offered quite a few stuff but when the technician came here, he didn't have any information about the things that I was told over the phone. One of the things I was offered was the system for fire detection. The tech said, "I don’t have anything like that here, but I’m still gonna put it here for you.” He still put it and helped me with it. It was a good experience and the system has been working well so far.

Car robbed in driveway No footage. I live in a bad neighborhood and was aware of that fact upon moving. The first thing I did was get a security system. While I now highly regret not doing more research. I had told the telephone sales rep that I need 24/7 video monitoring and he proceeded to tell me about the motion sensing. First off the motion sensing only does clips of 30 seconds. Is ADT trying to bring back VINE?! The alarm itself is only a high pitch noise that sounds like tinnitus but cant be heard outside the house.

I have co-workers that have ADT. Their reps were very informative. Also, we absolutely loved the installer. He explained everything in great detail. If we put the system on at night, the back door keeps getting tripped. We're not sure if it was a small animal in the yard, but we haven’t been using it at night because it gets tripped and it's a false alarm. So, we have to get that fixed. We'll do that when the installer comes back.

ADT's customer service is good, but I don’t like them. Every month, they charge me directly from my credit card and I definitely pay them earlier. I also never have any late payments. I don’t know why my monthly statement always shows overdue. They say I don’t need to take it seriously and to just ignore the statement. How can I ignore the statement? I worry that they upload the statement to the Credit Bureau, which may affect my credit.

I had a couple of incidents at my home. I was opening up my mail and ADT had a flyer in there. The guy that came, I don't think he's 100% knowledgeable, but he was very nice and he got the work done. But four days after I had it installed, one of my sensors fell off my door and I called Sunday, Monday, and Tuesday, and all I got was the runaround. They never called that guy that is local. Then they finally sent me some glue to glue it up, but I called back the day before and they finally sent out the same guy and he reglued it, put another piece of tape on it, and three days ago, it fell off again. So, I stuck it back up, but now, I don't know how to unbypass the front door. I never use the front door. So there's no one touching it or opening the door. I just don't understand why that one keeps falling off. I'm not really happy. I'm tired of calling and getting the runaround. I was also supposed to get a $100 Visa gift card and I have not received an email for that.

The second rep was great. He was very patient and he explained everything. He wasn’t rushing through and he addressed all our questions. The first rep was not. He just had a terrible attitude. But everything worked out. We’re satisfied. Everything’s done and fine now.