ADT Reviews

I feel very safe with ADT looking out for my home and myself. They respond very quickly and are very professional. I have had a couple of incidents and they were handled with my safety in mind. I would recommend ADT to my family and friends.

I have set off my alarm two times in the past couple of days. Both times were accidents. Your representatives were polite and caring both times even though they were false alarms. It is reassuring to know they were there if I needed them. Thank you.

I've had it all BUT you never belittled my concerns. Especially to ADT's credit is their guy, Ken **. In my.book, he's part of my family because he takes time to listen and then guide me thru what's next. All these years I've gone from Sears Security, To Brink's and then now ADT. Thank you and Thank you KEN **.

The tech were very courteous and knowledgeable. He readily and clearly answered my questions concerning my system. He also informed me about the wireless system available and the benefits. Also he informed me of his estimated time of arrival and he arrived on time. I feel confident that when I have additional questions I will get satisfying answers.

ADT are always professional, thorough and polite whenever there is a problem at home. Their responses to an alarm is always quick and accurate; they always make contact by calling to ensure that the problem is solve. They follow up with an email. I would highly recommend them to a friend.

We have mostly used our system when we were going out of town. However, we have used it overnight at home on occasion. We are no longer well enough to travel. When I was in hospital, my wife turned on the alarm and felt safe. We had ADT when we lived in SC and when we moved here 13 years ago we got ADT right away.

When I call ADT with a question, the representative is very knowledgeable and pleasant. The ADT Pulse app is easy to use and when I just go out to walk the dog, I am confident that my house is secure.

ADT has always been very dependable and helpful. The response rate is always quick anytime our alarm has gone off. We feel the cost is quite reasonable for the security and peace of mind the system gives us. We also like that the system signals anytime a door opens. This has been quite helpful with small children in the house as we live on a very busy street.

This individual got my camera back on line and working in no time at all. Yesterday I called 3 times and jumped through all kinds of hoops just for the same thing. I was at the point of come get the camera if it cannot be fixed. I trust it is all working now.

Your customer service has been outstanding. I highly recommend ADT. The information I got by telephone from your technicians was very helpful. I hope the long term satisfaction with your product as good as the beginning.

Our technician was AMAZING. He explained everything and helped us save money as well as get the beat bang for our buck. Hands down the best guy I have ever met. He made sure we knew what we were getting, why we needed it and even recommended some stuff. Z from Birmingham is the best technician for anything I ever met and he definitely deserves a promotion to teach other technicians how to be the best and do the best job.

I opened door and forgot alarm was on. By the time I turned it off the company called. They were very nice and professional. I appreciated the way they handled it very much. We are very happy with our service.

We have had ADT service for well over a decade. The system has been reliable as far as the unit working. In that time I want to say the system only required service 3 times. Each time, ADT has had the fault corrected within maybe 2 days and the issues were corrected first time. I had teenagers and at least 3 or 4 times they set the smoke detector off cooking with the oven. ADT would be on the phone within 1 minute.

Our ADT service tech was on time and very professional. He was patient and showed us how to work our updated system. He even cleaned up all the mess from boxes etc. He covered all that was in our owners manual.

Our sales rep was great. He ensured we made smart decisions with equipment and monitoring. I appreciated his demos of the app, and very thorough explanation of the service we were contracting for. Our install technician was fantastic -- overall this was a great experience and I am a very satisfied customer.

I cannot thank ADT enough for watching over me since I lost my Neal. WE never had to worry about our home when we were deer hunting. I will forever be grateful. Every person involved, has given excellent customer service. Thank you so much and I wish you all the happiest of holidays.

ADT Security give me the peace of mind that my home is being monitored for both fire and security. System is easy to test to ensure that everything is working correctly. Staff are professional when I need to communicate issues.

I’m an old customer of ADT. Over the past dozen years I have never had any problems neither with customer service or technical personnel. All ADT employees I’ve dealt with were knowledgeable, professional and friendly. Thank you very much! Keep up a good work.

Service was good and quick. Very informative about how to use the alarm system and setting your phone up to check on the system while away from home. Customer service was great and very helpful when I asked any questions. I am very satisfied with ADT and the alarm system.

Have had ADT Security for many years. No problem so far. I also have other friends that have ADT that are happy with the service. We're each other's emergency contacts. It's nice to have peace of mind that helps available for you when you need it.

This is the second house we have had that we have had protected by ADT. They have been most responsive when we have had questions or needed changes. We thought we wanted to go wireless but found the cell service they use wasn’t reliable in our area. They changed us back to landline with no fuss. Anytime we accidentally leave a door ajar we are notified immediately. They have very good safeguards for our protection.

When I contacted customer service with my billing concerns the ADT Representative did an excellent job explaining my different options. She reviewed with me a one year contract through a five year contract. Also, she thoroughly explained to me what I could do if I moved to another residence. I definitely want to continue my contract with ADT because of the home security it provides and their customer service.

The problem I had in my home (for the first time) was not solved despite multiple visits by ADT technicians. How can I trust a company to solve my home security issues if they have trouble solving it, asking for charges for a problem NOT SOLVED when there are multiple competitors? Yet, ADT gradually increases the monthly payments with no improvements in their system.

My alarm warning chime kept sounding and a low battery indicated notice was displayed on the control panel along with a telephone number to call for assistance. I called the number and was told the chime was an indication that the battery had a low charge and I was asked if the power had been off. I told the lady I was speaking with that I had turned the power off while I worked on installing a new electrical outlet but that is was off less than 30 minutes. She ask how long since the battery was replaced. I told her that it had never been replace to my knowledge and we have had the system for over 12 years. She told me I needed a new battery and started the paperwork to have one sent to me - AT NO CHARGE to me.

My alarm was set off accidentally, and ADT responded very quickly by calling me. This happens every now and then when someone in the household opens the door while the alarm is still on. ADT has never let us down.

I had ADT for a long time and I like that it works. Their reps' attitude has been good. I’ve had installation when it got struck by a lightning two or three years ago, they took care of it and they replaced everything. As long as it works, it’s a good tool and I would recommend it.

I've been an ADT customer for 20 years now. I’ve got the wireless fob for setting the system up outside and a number of different zones, and the motion detector inside the house. Thier reps were very good and very easy to understand. They’ve always been good at explaining things to me. They’ve been very, very good at getting back to us and their response time was great. When we were on our way out for a trip and we didn’t want the alarm to be going off while we’re gone, they were out here within a day and able to find the problem and fix it and we haven’t had any problems since.

ADT was most helpful in helping me to cancel my current contract due to a recent life change. I very much appreciated all their help. I would use ADT again in a heartbeat to provide security to my home.

The feelings of safety and security are the best things about having ADT Security Services. I have had a couple of inadvertent alarms that I caused myself and I received a call from the monitoring staff in less than a minute checking on the alarm. They makes me feel good about the service.

Called ADT on a Monday morning and spoke with a representative about getting system put in as soon as possible. They were at my home and installed system by 5 pm that day.Tech was excellent in showing how to set up online account and application. Excellent customer service.

I am very pleased with ADT and have been for 20+ years. Very professional, courteous and the response time is outstanding. I think the twenty years speaks well for my association with the Company. I also want to thank ADT for utilizing American representatives who speak English and are easy to understand. The service personnel are also to be complimented.

I have had no problems with their service. I called in one time because an alarm was going off with no reason. They walked me through a correction process and when we finished I discovered it was carbon monoxide alarm low battery. The company upgraded my service. They call quickly when the alarm goes off.

I recently had trouble with my garage door opener module. ADT (Lavar) came out diagnosed my issue, got me setup with a replacement module and made sure the rest of my alarm system was functioning properly. Great professional customer service.

The monitoring side of your service is spot on. My dissatisfaction is that I got the new customer package at the beginning. Now that I would like to upgrade and add some sensors to improve my house coverage, I find that the cost of even adding one more motion sensor will be an absurd amount. Second we had an outage caused by the fires in California. The Cell towers were taken out by fire. I never lost cell phone service so I assume that the towers affected were the only ones supporting old technology. It would be a good idea to upgrade the cell system or replace the old equipment in my house to work with LTE cell signal. Another good idea would be to allow my system to use my always on WIFI. Not having my system connected to your monitoring service made the system useless.

The local tech is just fine and knows his stuff BUT the main office and alarm performance is lacking. Now, I have to wait 60 days before I find out how ADT intends to handle my complaint! In the meantime, Simply Safe looks better and better to me.

ADT is a great home security company. I've been a happy customer for 7 years. It would be nice if they replaced your keychain remote every few years lol, I can't see off and on on mine, but it still works. Thank you ADT.

We live on a 4 house stub street with no hardline phone service. ADT set us up with a control box with a cell phone connection. It kept not working. They came back and installed a wifi control box upgrade at no additional expense. Way to go ADT!!

I've had a couple of episodes with my alarm going off and had immediate response from ADT. They called the Police and followed up to ensure that I was satisfied with the service. Having ADT has prevented people from attempting entry into my home. I had two service calls when I replaced two door frames and I got an immediate response to wiring the new doors.

I had several packages and did not turn off my alarm quickly. As a result ADT called to be sure everything was ok. I was glad to know how quickly they responded to the alarm. I am very confident in ADT.

Our family has always been pleased with the monitoring alarm service provided by ADT. Any time that we have had an issue, ADT has responded in a quick and efficient manner. We cannot express the peace of mind ADT provides us.

I am very happy with the service I have received from ADT. My alarm in my home went off approximately 5 years ago. There was a potential burglar. The police station was notified immediately. I also was notified by ADT. The police was there to assist me and the alarm scared off the potential burglar. Although the suspect never was caught, I feel totally safe. Thanks to ADT!!!

The service that we receive is great and have no real issues with any of their products. The only thing that dropped it down to 4 stars is the price of the service and products. Great price if you want bare bones coverage but price goes up drastically with improvements/upgrades. All in all glad that I have them and the services in which I have received.

So happy to finally have a system running efficiently. Something my previous company could never figure out how to do! My current system allows me to operate from my cell, away from home, which is so necessary today. All of the employees and technicians were great to work with, very professional and knowledgeable. Again, a relief after trying to work with another unreliable company.

Wanted to add another outside camera and was given a quote but when I received confirmation email I was quoted an indoor camera. I called back twice only to be hung up on. After calling again to correct camera issue I received another email and the price had doubled. Very disappointed customer.

I really like how easy it is to use and the fact I feel safe when I'm home alone, also the fact that I know while I'm gone all my stuff is safe from any break ins. Also peace of mind while sleeping and knowing I am as safe as possible. Thank you for your service.

The technician showed up on time and was able to get everything installed quickly. He spent enough time explaining to me exactly how everything works and demonstrated the alarm system. His explanation made it easy to understand how the alarm system works.

Your alarm system has given me the security to leave home and know when I come back all is in order and the confidence to sleep at night. I will never be without the alarm system in my home, what peace of mind.

I recently moved to Kansas City from a rural area. This is the first time I will be living by myself (except for my two doggies) since my husband passed away 18 months ago. I wanted a home security system to feel safe. The whole process from sales (came to my door within a few days of moving in) through the installation process was top-notch. I would highly recommend this company to anyone looking for a little peace of mind!

Since going wireless and using the ADT pulse app, it’s never been easier to secure my home. For years using the keypad made it a difficult decision to arm or not arm the system when in a hurry to leave. Now arming can be done on our way out of the driveway and arming is done 100% of the time. Safe Home, Happy Life! Thank you ADT.

Great customer service. Great rep came to my home. An Independent contractor explained everything to me. Got me start and installed even came to the install. Thanks John **. I paid 1 yr upfront. It was cheap. He was Professional and on time to both the quote and the install.

Great company to have, great customer service. I will recommend this company to my friends. I had a good experience with them. They were able to solve my issues in a very professional, courteous manner, in a short time. Keep up the good work, Thank you.

I have had ADT for almost 15 years. I have generally been very satisfied with the service. The only concern I have had is that they were slow in updating their services to work with all modern electronic devices, but have move that direction.

I feel safe and we are seniors and everyone was very patience with us. Great people. I would recommend my friends and family to use ADT. They explained everything so well. And I messed up and they came out and helped me.

ADT is a great security system service. I will not trade off to another security system service. Police officers shows up immediately and check the property for any suspicion or break-ins. Again I will not trade for another, it is a great service.

Happy with the outlay of the program and service. As always, lowering the rates would be nice. I’m a senior citizen on a fixed income and every little bit helps all of us seniors. Thanks again for the good years of service.

Wonderful service. Prompt, responds to all inquiries and alarms quickly. Friendly staff. Helpful and knowledgeable. We have had a lot of problems in our neighborhood and it gives me additional peace of mind To know that they're there for us.

Installer was on time, polite, professional, helpful, and answered questions adequately. Only negative is time was not available to due a thorough instruction on use of fob and arming/disarming process. He explained them as well as he could in the time he had available but a practical demonstration would have been appreciated, especially due to changing from one company system to ADT. E.g., what is the effective distance of the fob? ADT was recommended by a friend and I will pass the recommend on to others.

Recently had my system upgraded. It was a great experience, the man that did the installation was very pleasant and knowledgeable. I love the ability to access the alarm from my phone and see the inside of my home. He added some equipment and very patiently explained how to operate.

My Mother fails to call in once a month on her home monitoring service. Upon my visit today I noticed the unit flashing so I called for assistance. Our agent provided excellent service and handled the situation very quickly. Thanks.

When we lost power on Wednesday they were on the phone immediately to see if everything was OK. This is one of the reasons why I use ADT Systems. With dedicated service like this I would recommend this company to anybody looking to get a security system.

We have been happy with the ADT service. We had an alarm when we were out of town and ADT helped with the resolution without us having to come home. We would recommend ADT to anyone looking for this kind of service.

I have been charged twice for the month of November 2017, and each time a different amount. This is not the first time and I have never received any information as to why. I feel I should not have to contact the ADT Corporation to get an explanation.

Recently I had a problem with a fire-alarm issue. I am away from home for long periods of time and have security and fire-alarm service my home. Recently for the first time while I was away I received a call that said my fire-alarm had been activated. I told them of course to notify or not cancel fire-department to check. I was told that I would receive an notification in about 30 minutes.

I have been so pleased with my ADT Security System. Beginning with the sales rep who help me choose the best plan for me to the tech, who installed my system: they were both professional, yet friendly and knowledgeable about what I needed. They system is not too complicated, one that I can work easily. It has made me feel safe and comfortable in my home. If I do make a mistake and sound the alarm, I get a call from ADT immediately. Again, it is such a complete package, yet easy to use. I am so happy with ADT!!!!

When we decided to get s home security system, we contacted ADT. They were very helpful and professional. After our conversation we decided to go with ADT. They sent a young man out to install the system, he was very professional and installed the system then explained how to use it. He called back in a week to see if we had any questions about our system. A very professional company.

I was out of town and my daughter set off alarm. She forgot to disarm it. ADT contacted me immediately and I was so thankful. If it had been a break-in I would have been able to take action and maybe caught burglars. THANK GOD FOR ADT.

I am very please with all services received from ADT. I have had no issues with receiving information concerning my alarm system with ADT. Each time I contacted the customer service the representatives were always informative with what I needed to know.

From first conversation to actual usage everything went very smoothly. Very happy with service and overall outstanding services. On time with installation, thoroughly explained by tech. Fast activation, fast response. Very professional staff. Callback center is so quick.

I am pleased with ADT. They do a good job in monitoring my home alarm system, they have also proven to be excellent when it comes to maintaining the system. I would certainly recommend this company to a friend, neighbor or relative.

Whenever the alarm goes off, your representative calls within seconds to see if all is well. It's reassuring to know that you have my back. I have recommended your company to my family and friends. In this day of people wanting security for their home, ADT does the job.

I have excellent service since being an ADT customer in 2012. Customer service representatives have always been helpful and if I should accidentally set off the alarm I am immediately notified that my alarm has 'alerted them'. ADT is awesome.

Our alarm has gone off three times since the system was activated, all three times by accidental circumstances. On the first occasion a deck door blew open in the early morning hours due to a windstorm, and the police responded immediately. Ditto with the second incident, when I accidentally pressed the panic button. On the third occasion we were dusting near the smoke alarm and it went off. In each occasion ADT tried to reach us by phone first (mine had been turned off on occasions one and two) before notifying the police. Anyway, we have enjoyed great peace of mind having our ADT system installed.

First I have not received the 100 dollar gift promised. Second I see no indication that the phone numbers for the police and fire have been corrected as they are incorrect on my contract... You fail to realize that I am an 84 year old woman who does not excel at computer communication. I have attempted to list alternative persons to notify in event of an alarm activation when I am away and have had NO success. I am to travel over the holiday and none of that has been settled. I would not recommend this to any home owner in my age group...

Knowing the house is secure whether home or away. That's what having ADT as a security monitor provides us. With their Pulse portal, managing settings is easy. Plus the ability to notify 3-4 people makes communication easier. Customer service responds in seconds to an alarm.

We just feel comfortable knowing ADT is on and it is comforting for us in sleeping with no concerns. I especially like it when I am there alone. We really like the Pulse Camera... It helps us keep an eye on the cottage when we are home. Security is a good feeling.

ADT has been there for me and my friend for many years and I thank you very much. I love ADT Pulse even more because I feel safe all the time. The customer service is excellent and they always work with me on all my needs. Again thank you!

We have had no problems with ADT. We are seniors and have been with this company since it was Brink's. If we have a problem we call and they come right out and fix the problem. Also our rate has stayed the same which sure does help when you are on a fixed income and feel much safer in your home with our security system.

My wife and I feel much more secure and safe since we installed ADT home security and fire/smoke detector. We have not had one iota of a problem nor any concerns. Wonderful people work at ADT and we are happy to have ADT for our security needs.

I had not been using my ADT for three reasons. 1) I felt safe with my black lab mix to protect me. 2) I felt safe in my neighborhood. 3) There had never been an issue in my parents 25+ years here and my 5 years. Then I came home to my dog very timid and afraid and things missing. I called ADT about how to activate without pets setting off motion detector and am safe and my dog back to herself.

So far so good with the service from ADT. Last month the alarm went off by accident, I was not home, and the police were here when I got home (I was just walking my dog). It was so good to know that the system works in case of a real emergency.

Love the offer they gave me. Have camera inside and at door! Thank you to the the boys who sold it to me. Very professional!! - and the guy who Installed it took his time to make sure everything was working before he left! Thank you David **, Jacob ** and Homer **! Great team!

During the 17 years we have lived here, we have subscribed to the service offered by ADT. Fortunately, we have not had to utilise the system in any way but it is there should we need it. If asked, we would recommend to anyone seeking a system to install.

Fair price. Good system. No issues. Prompt response if alarm goes off. I have a key fob not working anyway I can get that replaced? Recently replaces a sensor battery. The system monitor notified me and it was easy to do.

So far, my experience has been very positive! The alarm has activated when I forget and open a door! Since I also have my windows on alarm that is added security! I do recommend ADT to everyone who wants security! I feel very safe in my home and when I am away!

Not bad but too expensive when need to add more features such as an additional sensors etc. We paid ca. $600+ just to add more sensors to our home. Also the contract (3y) is totally unnecessary. If they are so good as they claim there should be no contract.

I have been with ADT for about thirty years. I will continue to be a client as long as they meet my needs. I am a senior and their cost is within my budget, and they will try to offer discounts to some of their clients. I plan to continue with ADT and would recommend them to my friend.

I have had an excellent experience with ADT for many years. Most recently I scheduled a service visit that was handled most smoothly by an expert technician. I have been very happy with the service ADT provides and would recommend it to anyone looking for security and safety monitoring for their home.

I have been a customer of Brink's/ADT for many years with 100% satisfaction. Prompt to respond and customer service is always helpful and friendly. I feel extremely secure in my home and confident that help is on the way should something happen when I'm away.

Installation was satisfactory and there have been no problems. The system is not as advanced as the 2 previous systems I've had and the cost is higher by $5 per month. I cannot control the arming and disarming via the internet or see the system status on my cell phone. If I had known this when I signed up, I would have chosen a different system.

I was cooking in the kitchen. I had the oven too hot for what I was warming up and smoke filled my house. The smoke alarm went off and IMMEDIATELY someone from ADT called to see if all was alright. Works Great! They called within SECONDS of the smoke alarm going off.

We have had an ADT system on our previous home for about 15 years, and we’ve been very pleased with the system, the dependability, and ADT’s great service. When we bought a new home, it was time to call ADT! The price was great and the installation was perfect. The installer was very professional and explained everything very clearly and made sure we understood how it all works. The system is amazing. This is a wireless system with a remote and cellphone app. It’s easy to use and so convenient! We are very, very pleased.

An inadvertent alarm activation incident. ADT representative was fast to respond and made sure everything was alright before terminating the call. Couldn't have asked for a better personnel representative or alarm agency. It is nice to know that there are people who care about your security.

Had ADT about 3 years. I give the rate of 5 stars. Great service. If you have event they call you within seconds of the alarm. It’s a peace of mind when I can go on vacation and not worry about home and also have it at my office at work for 13 years not one problem.

I am very pleased with the ADT service and installation so far. My technician was polite, efficient and thorough. The system is easy to use and understand. I am glad I finally decided to install a system that I have confidence in.

Been with ADT for several years now, first in CA and now in OR and for the most part, am totally satisfied. What displeased me more recently was discovering that I have to pay for services I won't use. I'm referring to their recent price increase, however, I am impressed with their speed of response, employee professionalism, and the consistency of service provided by ADT, and would therefore, recommend them to everyone I know.

Very patient with me when I, a non technical person, had to reset system. System kept going off, rep talked me thru setting it. However repair person did have to come to fix it. Very little time between call and actual repair.

We were having trouble with false alarms with motion sensor and installer set up new camera as well as replacing motion sensor. He took the time to instruct my wife on how the system worked as well as explaining about replacing the battery. Very happy with his work and instructions to my wife.

Thank goodness we have not had to use the system for real. The only time the system was used was by mistake. Fat fingered the control panel setting off the alarm or my favorite one is coming home from someplace and going to the pool area before deactivating the system. Done that several times. The alarm is triggered and yes the ADT alert people call if I am not quick enough to reset.

I am very pleased with ADT. Service is excellent! I do think it is a bit pricey especially as there are many new alarm systems available to the consumer. I am a loyal customer but I would like to see more home technologies integrated into the ADT system. The ADT hub running the z-wave devices needs to be upgraded to handle newer technologies such as Apple HomeKit or the Alexa home assistant. There needs to be more choices in home automation equipment.

I have been an ADT customer since 2003. I have always felt my alarm system was reliable and I could sleep well knowing my family was safe. Just recently while testing my system, I realized that the alarms are no longer audible on the second floor. This happens to be where all of the bedrooms are! I called ADT and hung up after being placed on hold for 20+ minutes. I tried email for assistance but never received a response. What has happened to them? They have ALWAYS been so attentive. I guess I haven't needed anything from them for years and something has changed since then. Does anyone know what I can try with my system? It is the old type (never been upgraded in 14 years). Please help! I can't sleep well anymore for worrying unless I sleep downstairs on the couch... And I miss my bed!

We've had ADT since 2006 and Comcast wanted to give us a deal on a wireless system. But ADT's wired system works fine and the digital stuff was too complicated. When the installer came out, he didn't think we needed a bunch of extra stuff and it was nice that he brought that up for us. So I really liked him because he saved us some money. The last issue I had was when the battery died. We were in Arizona and the alarm system went off and couldn't figure out what caused them. I called ADT and they told me what needed to be done. So my son came in and swapped out the battery and it was fine. It's been nice that the rates have stayed pretty reasonable over the years. I'm very satisfied with their service and equipment. It runs very well and ADT has been great.

My experience with ADT is unquestionable. I like their professionalism, the quality of their equipment and their response to anything that may happen in the home, outside and around. I am satisfied with their service and I would recommend them to anyone that is looking for a security system.

I signed up originally when ADT was Brinks. Their sales representatives were very courteous, and the installation was fine. I've got windows and doors, smoke alarm, and heat detector included on my service package, but it would've been better if we added some motion sensors, too. My experience with ADT was very good.

Our technician (Jeff **) was very knowledgeable about his product. He was very professional and made sure we understood the equipment and how to operate it. He was also respectful of the tenant and included him in the instructions.

I've heard about ADT through a friend and have been with them for about three years. The sales rep was okay. I got a keypad and had it installed a couple of years back and it went okay. I've been happy with them.

I'm very satisfied with ADT's service. They've been very prompt to call when we have an alarm. I called the 800 number one time to reach customer service and they were easy to get a hold of. Also, the techs have been very good. They explain the situation and fix it.

The install was awesome, awesome technician. He arrived on time, was very professional and very friendly, prompt and fast and was very knowledgeable. He informed me of all of my options, products and services that ADT provides but I just decided to go with the basic services, later on though I will consider additional alarms and areas to install. Based on my experience I will be going with ADT next time as well.

I was pleased with everything. I am not sure that I got everything that I was promised. I think I am missing a smoke communicator. The installer did a good job and told me about everything when he was done.

Been with ADT for since 2013 and wouldn't change it for anything. Simply great company. I would like to note that it would be nice to have touchscreen keypads to replace the old fashioned push buttons ones. :(

Great person to install. Professional, accurate, explained all what the devices do and what to expect in an emergency. He did a walk through outside and inside of house. Explained where all the devices should be placed. Explained the cost for more to be placed and the effect it will be. Friendly and easy to talk to. Nice guy.

I am highly satisfied with my alarm system. I only know of one company when it comes to security alarm systems (ADT). The technician was very professional and friendly. Thank you. I have complete trust in ADT. If I had to do the alarm again it would be ADT.

Do not purchase ADT... Over $1,000 later my home is still not covered. This morning I received a phone call due to a "communication" error. Apparently now my home is vulnerable. The only way to remedy the situation is to access my control panel. That's difficult/impossible to do two states away. The whole point of an alarm is so I can leave my home and feel secure, and now I can't... They did offer a free month of service for the inconvenience though! But what's service that doesn't work?

ADT installation was done while the unit was being renovated. I had a good and easy interaction with their sales rep. ADT worked with the contractor and put the hard wire in and set everything up. I also have the fire and alarm systems included in the service package and everything was perfect and fine. I’ve been very happy. ADT's very reliable, easy to work with and the installation was very quick and neat. I feel very secure with it.

My experience with ADT has been great. The sales reps have been very nice and showed us what’s available without pressuring me or my husband. Our interactions have been very positive. The first install was very easy and the guy who did it really knew what he was doing and took very little time. I felt the same way about the second one and I didn’t even feel they were here. ADT's machinery is good and they’re very professional and responsive. If the alarms go off, they call and if something goes wrong, they have someone come and fix it.

I've been with ADT for years and so far my experience has been excellent. Their techs came out in the spring to install the camera and the ring doorbell. They were very good. The ring doorbell isn't working right now but I can't really blame them. We just got back in town and I haven't had time to call them.

I am a woman with disabilities. After my installation of my ADT Security System I feel much safer when I am away from home as well as sleeping much soundly in my evenings. It's been somewhat confusing having and learning to use my products. After speaking with the many Representatives on call and in person I have seen the importance and concerns your staff has shown and provided in my reassurance of the security I will have, I thank all your Representatives that I have contacted for giving me back the security and the trust of your services, you're wonderful people and thank you kindly.

We’ve been with ADT for about seven years and we like them. We have the emergency, fire and police features in our package including the touchpad, the chips in the windows and the box inside the house. It’s okay so far. We have no issues with them and they’re always here when we need them. The sales team and customer service are good. They’ve answered all the questions that we needed. However the prices vary a little bit. I was looking at other devices out there and the monthly is a little different. Some of them are cheaper. I’m guessing it’s because ADT is loyal. I don’t see why our price wouldn’t go down a little bit more because we’ve been with the company for a while. But we like it and they provide good service.

Service was great. What the tech didn't know, he was able to contact someone and find out. We have terrible cell service where I live, and the tech was able to install a booster to help improve our service. It was his first one to install, so it took a little longer than expected. But, overall I'm very pleased.

I like the service of ADT and I've had them since the 50s. They've been great so far and I would recommend them to a friend.

I've had ADT for as long as it's been in existence. Prior to this, I started with another service that changed twice, and then we finally ended up as ADT. We have 24-hour monitoring and I'm comfortable with their service. Customer service is great and the techs are very professional. I have had a maintenance issue with the door and the connection but they came out and fixed it. Also, I like the fact that you get a call even though you turn it off to let you know they're still monitoring. Last week one of my batteries went low and the system was chirping, and the next morning, I was going to call in. However they called me before I called in to tell me that the batteries were low and and they told me how to check the system.

I have had no problems with ADT. As a matter of fact, I tripped my alarm one morning by mistake and it was amazing how quickly everyone responded. They are very professional and kind of the telephone. I like how they responded when they check the system each month.

I've had ADT for years when I was in Gaston. The sales reps who I talked to were fine, and I’d call them when I have questions. I got their basic security, fire detectors and carbon monoxide detectors installed. The installer was great. He knew what he was doing and didn’t have to ask. I'd recommend ADT to anybody.

We've had ADT for a couple of years now and hadn't had any problems. The installation team did a good job. They were able to install it without any problems. They explained it very thoroughly to us. Everything's fine and we've been pleased with their service.

We're satisfied and happy with ADT. We got the one that monitors what's going on and their service has been good. We had needed some batteries replaced and they were real good about getting us new batteries.

Very satisfied. He was great. He explained and showed me how to use the system. Many way walked around to show me where I might want sensor alarm. He made my home safe for me and my family. If I owned my own company I would let him run it with no problems.

We have three doors downstairs and wanted the house secure at night. ADT came and put a device on each of the doors and then they talked us through the alarm system and how to use it. We also have the ADT system sign out in the yard. ADT works very well for us but my husband has dementia and it costs us $9 every time he opens the door when we set the alarm at night. Nothing was done when I talked to customer service and explained the situation. We're retired and we're on a budget, and it's been more than three times usually a month. It’s fine when the alarm goes off and we catch it right away but we get a call from ADT and the Sheriff if we don’t. Nevertheless, I feel safer at night having the system on. We live in a rural country and we have motion lights on the garage and on the house, but it's good to know that I have that security of the alarm system on each door and each entrance. I'm glad that we have ADT.

I can't get the Pulse to work on my phone. I feel we should have had a 2nd visit to completely understand everything. I can't set the stay and turn it off from my phone. We are dissatisfied with the training experience we had.

We were a former client of ADT years ago when we lived up in Michigan and we have them since we moved about 13 years ago. We have inside/outside speakers for the doorbell, the typical alarm system for the fire and police, and on all the windows and doors. We also have the yard sign. The service is wonderful and everything was very professional and well done. When we had false alarms, they were well managed and the response time was within a minute. We have a grandson who is 10 years old and has Down's Syndrome. When he came down from Michigan to visit, he loved the red fire button on our keypad and he pushed it, and all hell broke loose. The alarms went off and he panicked but we were able to stop the police from coming. However, the fire department comes automatically so we weren’t able to stop that. Then the firemen really put him in his place, which was a good thing to see. I wouldn’t be home without ADT's security system.

We've been using ADT for over 10 years and everything’s been good with them. Our sales person was excellent. Also, the people from ADT were very well-mannered and knowledgeable. The installer was nice and neat too. He was here most of the day and did great and quick work. He helped with some other things and went above and beyond as well. I'd recommend them to everybody.

I have ADT security system for almost 8 years for now. This security system did not detect glass break-in burglary activity that just happened once this week on Tuesday while we were out to office. I'm totally dissatisfied with this system that it cannot provide any peace of mind. We were lucky that we are not at home and imagine if any of us or kids at home. I really hate this security system. It seems burglars continue to have advance knowledge than so called no.1 security ADT system. We are now really in panic mode as how to sleep peacefully. I also attached the glass break-in picture.

I am very satisfied with my ADT system. The technician who installed the system was outstanding. He taught us all how to utilize the system very well. I would highly recommend ADT to anyone interested in securing and protecting home, property, and self.

The installer was professional, friendly and patient in answering my questions. I didn't expect the additional sales efforts at the start of the installation. Overall, the installation went well although I could have used more instruction on setting some of the options on the keypad such as chime volume, date/time, etc. Also, it was surprising that the generous Visa gift card required a $4.95 shipping and handling fee only payable by money order or cashier's check. The following day, a customer service representative of your company called about the installation. She suggested calling monthly to test the system. You may wish to have the system test itself daily.

I was doing a search of security systems and I checked ADT and a couple of others at the same time. I checked what they offered and what the price is worth. So far, the system is good. While I would like it to cost less, it still seems reasonable. Also, when I've done false alarms, it's been as much as 15 minutes before they actually respond, which a lot of stuff can be gone, and the people can be totally gone.

We've had ADT security system for years. If there's an alarm that isn’t turned off, the police come. If there's an alarm that’s made by mistake in the house, I can cancel it and it will go off. Other than that, it's a typical alarm system. However, I don't know how long the keypad lasts. It still works but I'm just wondering if it's starting to wear out because it's been there for at least 20 years. It might be a good idea to upgrade it. Also, when I call these days, it's been an automated call. But in the past, it has been a real person on the phone. But so far, I'm perfectly satisfied with what I expect them to do.

My house was burglarized and after that, I decided I wanted a security system. I went to three companies online but, ADT has been in the business for over a 100 years and that told me they knew what they were doing. They had a good package and a good track record. The salespeople were very knowledgeable and knew exactly what they were talking about. The technicians who did the installation were excellent and very professional. The original package that I bought included sensors inside the house, and three cameras, one inside and two outside. I later decided to add two more cameras for the front door and the back door. The installation was very good and the equipment has been excellent.

I had my individually owned system and then I had them converted to ADT over six years ago. The system I have is wired and according to the ADT technician that's been out a couple of times, they have the fewest problems with wired systems. And now, the big push is for the wireless. The installer was highly professional. Also, they have long-time employees and I see the same faces when they come out. I'm satisfied with them. I’m 100% satisfied with them.

ADT did a professional job installing our home security system. They gave great advice as to what products we should install to make our home as safe as possible. The installer was very professional and nice. I would recommend ADT to all my neighbors and friends.

We've had our ADT security system for years. They were Brinks at one time and then another company at another time. We have the usual security things and the yard sign. We recently upgraded and got some cameras on the house. The process was very easy and the gentleman who installed everything was very nice. ADT has been a problem-free company and we haven’t had any real issues at all. We've tripped it and their response time was real quick, unless we can cancel it before it gets to them. Then they have to call us and they seemed to be fine.

My son had ADT in his house and he recommended it. My mother who lives with me is 102 years old and she keeps letting her cat in and out at night so I am unable to set the alarm during that time but I do when I go out. When my mother is going in and out, the system tells me that the door is opening or someone’s in the house. I appreciate that and it gives me a sense of security when I’m not at home. I have it for two and a half years now and it’s doing what I expect it to do. I’m very pleased and satisfied with the whole system. I would recommend it.

Rep showed up on time, went over my options. The first pricing was over $5000,00 for everything. Wow! The second slimmed down version ended up at $1800.00. Then all the equipment was free, imagine that. Then I was really confused on how something that was once $5000.00 is now free. Then to top it off they offered me two gift cards at $100.00 each. So I went ahead with the understanding that I had Three days to change my mind. After not sleeping that night due to the what seemed like pretty screwed up sales tactics, I changed my mind and even if I pay more somewhere else I will be able to sleep. I would have hated to have been the little old lady that wrote the $5000.00 check for equipment. It just doesn't seem right.

I was very pleased by the evaluation of my home for protection by Mr. William **, the ADT technician sent to my home. He was very professional and did not try to 'oversell' me on what I needed and what I requested. On his first visit, I just wanted an estimate of what it would take to set up my house, but we were in the middle of a renovation job at the house and not really ready to actually do the set up at that time. I received quite a bit of pressure from the ADT salesman on the phone to do it then, but I stuck to my guns and had Mr. ** out approx 6 weeks later and he set us up with the installation. I feel the sales people are quite aggressive. But the tech I had was very nice and realistic. I appreciated that.

I’m satisfied with ADT. The sales rep was fantastic. She was thorough and answered my dumb questions. I felt really good when I left for the cruise because they got it turned on before we left. I felt like my house was being taken care of and they give you the option to get some of your family members or friends to contact if you’re not available. I really like that.

I've had ADT in a number of businesses and in two different houses. I have been using them for a long time and I have them in this house. When we moved in, a Ranger set up the system. Four weeks ago, my alarm went off and they called the landline. When I called them, they couldn't really tell what set it off. They said if it'd happen again, to call them and they'd come out. I'm happy with them and they should give me a discount because I recommended them the other day.

We're very happy with ADT and the service is good. We had a couple of cameras updated and the installation guy did a good job.

I began this awful journey with ADT on Friday, October 20, 2017. Here are the reasons I am wishing to cancel my ADT services (without penalty): For starters, the salesman never told us the contract was for 3 years. I called him and said we would like to get service on Friday, Oct. 20. At this time, I was in the car driving and my wife was with me. He said we needed to sign an agreement, which I assumed was simply for installation. He emailed us document and my wife signed it. At no time did he mention this was a contract that was for ADT service for 3 years. I feel this was very deceitful. In our first week of ADT service, we were charged the online rate ($44.95) on Monday Oct. 23 and not the rate our sales guy quoted us over the phone ($34.95). I had to reach out via Twitter to have this resolved. It was handled, but it was still frustrating we were already charged incorrectly.

This is a complaint the installer was also a salesman. The installer had a was professional and knew the system well. The installation time was too long as he stopped in the middle to take a dinner break. The appointment started at 1230 and ended at 1730. Over all it was a pleasant experience.

I am a current customer, and I am completely satisfied with their Security Services. I started my service with ADT on January, and I have followed all their instructions on how to receive my $100.00, but yet to receive it. I have called them repeatedly to have them transfer me to several different parts of subcontractors, I am tired, so now I am reaching out to you for assistance. Please help. I thank you for listening.

We've had ADT for years and we've had no problems with them. They bought the company I originally had and their installers modified my box. We have the doors, windows, fire, and motion sensors. We always come in and forget to go cut it off. They call us all the time when that happens and that's a good thing. They're right on top of it. We're pleased with ADT.

I'm satisfied with ADT. I decided to get them based on their reputation and I have them for four years now. I did an upgrade in May and right now, we have carbon dioxide detectors, smoke detector, door alarms and window alarms. Their installers were very good, explained what they were doing and answered my questions. ADT's service is competitive and their price is reasonable. Plus, their technicians and salespersons are professional and not overwhelming. I also like the level of service that they provide.

The overall experience was good. The sales guy on the phone was a bit misleading on the promotion and how far it would go. The installer was excellent and worked with us to get what we wanted, despite having to spend more money than we thought.

Jeremy, our ADT Alarm System Installer was fantastic. He was extremely efficient, friendly and thorough. He made the installation pleasant and explained all alarm aspects thoroughly with patience. We had ADT Alarm System in our past house and enjoyed your customer service and efficient service.

I have a lot of features in my ADT service package. I’m very happy with it and the service is excellent. I also added some extra remote features. The young man who came out and installed everything was very friendly and professional. He showed me every place where he put the alarms and demonstrated how to set them up and what to do if it went off. When I accidentally set the alarm off by letting my dog out in the middle of the night and things like that, ADT always calls and checks if it was an accident or if anything was wrong. I also get emails from them. ADT is exceptional and I feel very confident in their service.

Our experience with ADT is good and we don’t have any complaints. We had very good interactions with the reps and installation team.

Prior to installing the ADT system, I had someone come in and break in. So, that’s when I first got it which was about five years ago. It’s a great system to have if you’re looking for a security system. Their customer service is excellent and keep me informed. I like that if there's any movement, or sometimes because of the weather, they'd call to make sure everything is okay. Also, since I updated my system as far as the camera and everything last August, I like that I could now go type in my code and look back and see whether anything’s been opened and whether everything is still secured.

Our security is fine and we have no problems with ADT. They’ve always been very pleasant. Whenever I had a problem, they were very quick, and they came and sorted it out. They had installed a new unit because the other one was so old that they couldn’t repair it anymore, and they didn’t charge me for it. At first, the technician couldn’t work it out. But the thing was I went from CenturyLink to Comcast and I didn’t tell them and I didn’t even realize it made a difference until they finally got to the bottom of it. Another man came to help out because the first one found it perplexing. And then when they found out I had changed phone companies, it all fell into place and they got it all figured out.

We pay for ADT's service to us and for our daughter’s. ADT is exceptionally expensive. We are on a fixed budget and we’re actively looking for a less expensive system that we both could be using. If we could have found one with ADT for the same price, we would have added our son to the mix. We ran into somebody from Vivint at a building show and we talked it over with him. He seemed to think that it could be done but we didn’t hear anything back so we figured that it was a no go.

The five-star ratings here must be bogus. Every single person I've contacted about our ADT contracts has been lied to. My wife and I were told repeatedly that after 2 years our contract would be fulfilled and we would own the equipment. LIE! It's for 3 years, and the sales guy talks really fast as he highlights certain words and phrases as he goes over the contract and gets you to sign. Okay, during the 3 years I was left without monitoring for several weeks, during which time ADT did not try to contact either myself or my wife to let us know there was a problem. I finally noticed when setting the alarm one night that there was an error code.

We've had ADT for years now. We have the camera and they've just updated our system, which we are grateful for. Their reps, as well as the guy who updated our system, have always been polite and helpful and anytime I call or have questions about the system, they have always been knowledgeable.

We came from California and we had security there. When we had this house built, we decided that we were going to have the same thing since it's a big house and we're more comfortable having security. We had Brink's before then ADT bought them out so they put us over to ADT. Twice, my husband set the alarm and we took off. We had my daughter down for them to contact and she called us and said that our alarm was going off. The alarm company called her and she went over there. It turned out that he set it wrong. One other time, I was upstairs and he set it again wrong. When I came down the stars, it caught me and I set the alarm off. Naturally, I called up and cancelled it.

We've had ADT for over 10 years now and we're very satisfied with the service. During the installation, the team completed the job in a reasonable amount of time. They answered all the questions we had and showed us how to properly set. We've also upgraded so we have the cameras that we can monitor from anywhere. Once we set off the alarm and a representative responded and called then I had to give my passcode. ADT is efficient and all the representatives I have spoken with are very friendly. They also answered if I had any question.

I've been with ADT for many years. I converted over from Brinks and had no problems with the transition. It went over smoothly. When I moved in 2010, ADT came in and installed all new equipment, and they gave me an old-time customer discount. I had to have them come over to replace the battery in the thing for smelling CO2. They came and replaced it and it was all fine. The system changed since I got it. It's no longer landline and it's wireless now. The fire alarm is all I use. They are very prompt when we do fire drills and they call right back and handle things very well. I have no problem with the service and it's all been very good. I would recommend them.

When we were moving to Houston, a salesman from ADT stopped by at our house. We wanted to sign-up since we knew that it was essential. When our installer came, our house had been under ADT but an older version. He updated it, which was no problem, but after he's all over, he suggested that we take down the smoke detectors and the carbon monoxide detector and replaced them with ADT's version. I told him to leave them as they are as they were working fine, so he got upset with me and left without even explaining anything further about ADT. Then, a week later, the alarm went off. We didn't know what to do but we finally got it turned off. By that time, the police came and wanted to know what happened and we explained.

I've had ADT for a long time and I'm okay with it. We had another security at our other house, but they did not do in home residential. When we built our condo 14 years ago, we got connected with ADT. We had it wired when we built the condo. We got glass breakage because my windows don't open. I've got fire and carbon monoxide. Finally, if it goes down below a certain temperature, the heat will kick in.

I had two break-ins in the home in San Antonio, Texas. When we moved in 2008, we bought a home here and I had Brinks done then in conjunction with the building. We had them continuously since then even after ADT purchased Brinks. I have all my windows alarmed and for when I go in and out. I also have a button but the button is not working currently. When the alarm went off the second time, I was told it was maybe the battery in the remote. I’m going to change that to see what happens.

I had something go off and ADT reps told me how to fix it. It was very straightforward, easy. Everything seems to be working good and reliable. And they send me little notices all the time to remind me stuff like, "Please test your system," or, "Your system didn’t respond to something, which is excellent. Prior to ADT Continental Security and the owner of the company put my system in but he passed away. His son took over and his son’s idea was just to collect checks. He never did anything when something wore out, like some of my fire detectors or smoke detectors actually expired. ADT came in and sort of like checked all my system out, added a few new things, and they had to replace a lot of my smoke detectors and so far I’ve been quite satisfied. ADT's been very simple to work with and I feel secure.

Have had a horrible experience with ADT in Montreal. I purchased their system which consisted of 4 sensors, a doorbell picture monitor and a controlled light switch module. Technician came as planned to install everything, upon trying to install doorbell he mentioned it was too big for my space and needed to install a smaller one which he didn't have. He also advised the light controller would need a electrician to install it, so instead I requested to exchange this product for one which just plugs into wall and I can plug in a lamp or light to it. He said call ADT and book another appointment for a technician to come with correct doorbell and do the exchange for the light switch.

I preferred my previous company over ADT. I had Brink’s for 10 years at my previous home and for several years at a new house. ADT took over and we had to go along with what they do or don't do and they don’t agree with the previous contract. A rep came out and tried to get us to purchase new touch pads which didn’t need replacing. And that was the time I found out that they don't transfer stuff. The service did not change but Brink can move my system with me and I can’t transfer services with ADT. I’m not happy with ADT and it’s going to cost me a lot of money when I move. Every window and door will cost me a penny and I’ll have to repurchase everything. I plan to contact ADT about it and I wish I had Brink’s back.

I’ve had ADT for about 15 years and I have the basic package. I have motion detectors, glass break sensors, and the key fob. I shopped around and ADT has one of the best prices. My only concern at one time was that the pricing was going up but I called and was able to get a better price. In fact, I called and cancelled and then somebody called me back and wanted to know what was going on. I explained to him and since I was a long-time customer, they decreased my bill wherein I won't be needing a landline. Therefore, I'll save $50 a month and that made a big difference. They also called me around the time that we had our last hurricane and their guy came out and put in some type of Cellguard, and he was very pleasant. My experience has been wonderful and I would recommend ADT.

I requested to put my account on hold for a period of 5 months while under a 3 year contract. They refused and so I offered to extend the overall length of my contract to make up for the lost months of service I was obligated for, and they declined. I now look forward to completing the remainder of my contract so that I can work with a more flexible and people-friendly corporation. This type of treatment is short sighted unsustainable. I told them that they would lose my business if they would continue to force me into services during these unnecessary months, and they didn't seem to mind. I will now have to dedicate time to spreading the story of my unhappy experience with this company on social media. I don't see how they see this as the better option for either of us. Sadly, I'm left with no better alternative. I thought this was a reputable company.

Called ADT to deactivate randomly ongoing alarm. The agent Shay was not helpful to find the account neither transferred call to supervisor or manager. Also, she declined to send technician or communicate over email to look up and deactivate the system.

I have hated doing business with ADT and it has been a complete waste of money. I don't feel safe at all and I will never recommend anyone to do business with ADT. During the time of my electric panel being moved from one location to another and my electricity went off which means my alarm wouldn't work never got a call from ADT for any kind of a loss of connection for my alarm system and had due to that the thiefs were able to get into my property and steal all kinds of tools for construction. And when you call the customer service department they are not able to tell why and sound very careless, unprofessional and rude.

I signed up for ADT after a high pressured salesman said that if we didn't like it we could just call and cancel within 3 days for a full refund. After determining that this was not the right move I called to cancel within the 3 days. I was told that I couldn't cancel over the phone and had to mail a form in (which I did not receive so I wrote the info on a piece of paper). After 1 and 2 weeks of mailing it in, I followed up and they stated that they did not receive the letter and therefore I am responsible for the 3 year contract (which I did not receive a copy of either). I filed a complaint with the attorney general's office and am prepared to get an attorney.

Excellent service and explanation of the security system and how to work the system. Technician was very knowledgeable. Service Technician completed the installation within a timely manner. All questions were answered and the technician was an expert on how to set up and locate the alarm system control box.

Installer arrived about 4:20 p.m. last Thur. Was unable to install, using cell phone due to poor reception here. A friend was visiting during the installation, slipped on installer's paperwork and broke a thigh bone, she's still in the hospital. Installer did use my landline and had to remain here until about 11 p.m. or near that timeframe to complete installation. He did not have a stand for the main control panel, that should be here on the 26th. I am happy that ADT sent an e-mail to me regarding this system, my home was recently flooded and a firearm is missing, I do feel more secure now that this system is installed. Each employee that I have had any interaction with was very courteous, helpful and patient.

ADT is a good company and I'm satisfied with their service. I set the alarm when I leave and turn it off when I come in. The guy that installed the system didn't seem professional and he didn't have a uniform on but he showed us how to use the product. Also, he seemed knowledgeable and courteous and he called me boss every time.

We had an old system that was wired and ADT integrated the new wireless stuff with the old wired system so that made it extra complicated. I wasn’t aware they could even do that but they did. But the service has been good. But for about a year the Plus system did not work on my Android phone but worked on my wife's iPhone. All I could get from anybody at ADT was there was a software glitch and they were working on it. They were supposed to have it fixed a year ago February and it never happened. I could use the app to see the cameras but I couldn't set the alarm with my app on my Android phone so we used my wife's iPhone and did it there.

We have been ADT customers for 18 years. And so far, we've had no problems with the service. Their representatives are knowledgeable about the problems that arise with the system, and we've been satisfied with their responses. We've been pleased with ADT.

ADT revamped my system and it was different in a number of ways and a little easier, in some ways, to function with. We got a motion detector that's not connected to the system by wires. It's matted inside and opening and shutting it back up when you replace the battery is not that easy but it's workable. I had to have them come out and install the battery after I've got it to where I couldn't get it to close up. But I can do it the next time since the tech showed me how he did it. It's still a tight fit, though, and you've got to give it a pretty hard punch. They shouldn't make it quite that hard to open and close since every year or so, you're going to have to change the battery. But the system is as advertised and I've had no problems with them.

So, about six months ago I had an ADT system installed in my house. When the installer (“I’m not a salesperson!”) arrived, he was very congenial but extremely deceptive. The house was a rental and I knew I would be moving out and repeatedly confirmed with him that I could cancel service at any time with no penalties. Moving day comes, I call ADT to cancel, spoke with THE most horrendous phone representative ever who informed me that I had signed a three year contract. WHAT. When I originally signed the contract the installer did not give me the opportunity to read the document since it was on the tablet he was using to set up the system, and told me the signatures were to confirm install.

We first heard about ADT in the mail where it said they would come out and hook things up for you and so we got the most we could for our money. Mike talked to the sales rep and everything was fine and I loved the install guy, Todd, who came out here. I said I could look it up probably, but he was really good and really nice so we got fixed up with what we want. He was very patient with my husband and me as far as getting everything set up. To have every single thing done in our house would have cost thousands of dollars but he was here for quite a while and he did a fantastic job.

Since 2012, ADT has been providing me with home security which includes the motion detector, the door detector and the glass breakage. I did the system after I had a break-in and my kids helped me with the features. The installer explained everything and I went along with it. I use ADT when I'm home alone and when I go away. I know that when I come home, the house is secure and I feel confident.

We were members for almost five years with the company. They set up our system to what we thought would be efficient. Unfortunately it was not. During thanksgiving weekend we left out of town. It was not until we returned the following week that I went downstairs to our extra bedroom to get something when I noticed it was really cold inside. I looked at the window and noticed it was broken and there was broken glass and mud on the floor. Our system never went off and belongings were stolen. When we called ADT they told us they could fix our system if we paid for the extra coverage. Our argument was it should have been fully protected from the beginning. They set up the system. We trusted them. Instead they disregarded our concerns over a faulty system and our house burglarized. Needless to say we cancelled ADT right then and there. And we will never go back.

We’re living in a very changing environment and having a security system is extra safety for me. I was with another provider but I wasn’t pleased with their customer service, so I decided to try ADT since they have a long-standing reputation. I got key fobs, as well as scanners on the windows from them. But it goes off when it's very windy so that's been secured now. Everybody that I have encountered has been very professional. They’ve been very responsive throughout the times that I’ve had to call them. As a matter of fact, I accidentally hit the panic button on my key fob one time and I immediately got a call so I’m very pleased with ADT.

I love ADT service, but today I had a customer service contact person, who was unknowledgeable, rude, and wanted to argue and did really listen to me at all... If this lady worked for my company and talked to people that way... She would be fired... A simple task was trying to be done and she actually gave me a headache and I really didn't care about the task I was calling for anymore... If you don't monitor calls for quality assurance you should... Because in my professional opinion, she failed to communicate with me for the simplest problem.

Your associate, Mike **, is an awesome, congenial, knowledgeable and friendly asset to your company. We could not have had a better experience with anyone else. Mike is to be commended and rewarded. Please, acknowledge his personality and expertise. We have had ADT in our three previous residences and have never felt as if our installer actually took the time to explain every detail and advised us appropriately. Give Mike ** a raise and a healthy bonus. :)

I got the ADT wireless alarm system and I'm satisfied with its features. When I'm away from home, it connects to the police department and if someone opened the door, the reps call right away to check and see if everything is okay. They ask for information in a nice and friendly way and they check to make sure that it’s me. Some people would be ignored if they call there and especially me when I forget to turn the alarm off and it goes off. The serviceman came in once and he’s very friendly, caring and made sure that I understood the instructions. It’s a very good service but I wish it was cheaper.

We’ve been with ADT for over 20 years. When the alarm went off and whenever there’s a problem, the police showed up. But last time, it was a malfunction with one of the windows. The service guy came out and fixed it and everything is running fine now. So, our experience has been very positive. ADT is doing a great job, the system is very effective and they’ve done everything we’ve expected them to do.

Very good customer service. The overall service was great. The way the service is explained when signing up can be a little misleading and some of the processes they have may be a little too restrictive but overall I wouldn't change my decision. I'm happy with ADT.

I was very concerned about the aesthetics of the panel. The tech took great care to make sure I was happy. The wiring isn't even noticeable and blends in well. It was apparent that I wasn't getting a complete understanding of operating the panel. He didn't leave until I felt confident with the alarm and had no further questions.

I was told I was going to be charge for a new panel. So went and go ahead with the one was in store. Now keyboard pin and contact of the door not working. Called customer service and was told they can't help me because to get the proper service I should get a ADT panel. This is the catch now they said if the tech called that the panel has to be changed they would gave me for free and what he didn't do. Now I am stuck with a service what I can properly use. Called several times to discuss about a solution and given a runaround. As a big company and being a customer already I would think it would be fixed. But was told they can help and if you want you can cancel your service... I was like I just signed up for another store and blaming for your tech and customer service mistake. I am just trying to get my proper alarm system installed and get help.

I have spent three months with trying to get my security system with ADT working. They have been out here 5 times. It beeps at all hours of the day and NIGHT incessantly. We had to take the batteries out to make it stop. ADT will not let me out of the contract even though they cannot make the system work. This company is awful and you need to stay away from them.

I’ve had the ADT system for 12 years. It’s the basic house alarm which includes the glass breakage and door entry features. I’ve talked to their technical people if a battery has gone bad or if there’s an alarm incident and they’re very pleasant. They tell me what I need to know and they walk me through if I need to key something in on the keypad. I’ve been very pleased with ADT.

We had an ADT security system installed in March 2017 and on the contract was to receive a rebate. We are now in October and every time I call the redemption center they tell me that my name does not appear in the system, transferred me to another number who said they could not assist me and transferred me again to an ADT representative. I have been on hold for 1 hour with the same message that they are overwhelming response they are currently busy. If I didn't abide by the contract ADT would expect pay, so I expect what was promised by your Regional Manager Heath **. So I am assuming your representative who has had me on hold for over an hour now is not coming back on the line. I am thoroughly disgusted and disappointed with ADT service.

Beware, it's not a month to month service agreement and the equipment is cheap and problematic. I ended up with a system that didn't work and a multi-year contract. Even though I paid extra for the service agreement, where ADT agrees to fix it if it doesn't work, they demanded that I pay to fix the system or pay a huge early termination fee.

We had our system installed in June and it has never worked for us properly. The pulse app that we pay for never worked and still does not to this day. We were not told a 3rd party has our account and we can’t get anyone to fix our problem after numerous visits. Customer service is a joke! Lies after lies. No help whatsoever! I will spread this information to every source I can so that nobody has to deal with this!

I’ve had my ADT for over 20 years. They protect my home and call if the alarm goes off. Dealing with their sales reps have been positive and it has been a good experience overall.

ADT was already installed when we moved in the house four years ago. We got the one that goes on the door and we have the ADT yard sign. I had a false alarm one time and the ADT reps were nice and friendly when I spoke to them. I’m 100% satisfied with them.

The technician who came to our home was very professional, friendly, and helpful. I appreciated the time he took to carefully explain everything, offer recommendations and install what was best for our family. I especially appreciate the additional fire and carbon monoxide monitoring that is offered. I feel safer knowing we have an ADT system in our home.

ADT responded to my complaint and closed the account and refunded overpayments on Account. I hope and pray this is the end of this matter