ADT Reviews

We’ve been with ADT for probably 35 some years. I’ve been satisfied with them and I would recommend them. Reps are professional, especially with the way they handle when my alarm goes off, just because I forget to take it off. I really like all the features the system contains, and being able to put the alarm on as I go out of the door.

The technician for on time and very informative, I was glad with the choice I have made. The system was very easy to learn. The technician recommended a system that would suit my home and I appreciated his expertise and knowledge, it made my decision that much easier.

When we purchased the house, a security system was part of the package and they installed the system from ADT. I have them for the last 35 years and they've been excellent. They are very fair on the pricing and have good service and equipment. Their installers were very professional. They did the installation fast and in a timely manner and everything worked out fine. A supervisor followed-up to check the work and the follow-up was good. Also, they updated the equipment and I now have the wireless system.

The customer service with ADT is terrible. Over the 2 years I have had ADT, every person I have spoken with on the phone has been rude or treated me poorly. I called today to cancel my services and received the same treatment. When I asked to speak with this representatives supervisor, she refused to transfer me. With customer service like this, I do not know how ADT keeps customers. To anyone planning to get ADT, consider their customer services prior to deciding to trust them with the security of your home.

Marcus was an excellent technician -- very friendly, knowledgeable and helpful in getting me the best deal possible. I was under a time pressure, and he was terrific in working quickly and thoroughly to get the new system installed. He explained how to use the system and assured me that I could ball for technical assistance if needed. So far, I've been able to figure the system out myself; it is fairly self-explanatory.

I took ADT right when my husband died and that's been 10 years ago. The ADT sales rep was very helpful, very professional and he put my mind at ease. I was very pleased. The installation was easy. I've got one little feature that I set when I leave. But then at night time, I set it that when the door opens, it comes on instantly. It has been a very comforting experience and I highly recommend them.

I've been with ADT when it was still Brinks. Installation was okay but took longer than I expected and was inconvenient. It was about from 9:00 in the morning 'til 6 o'clock in the evening. There was just one guy but that wouldn't take all day. Other than that, I like having a camera so I can review who is going to set it out which is something new for me. I also like the siren which has a different sound and the talking keypad which tells me how much time I have to get out of the door. I'd tell my friends that I had a good experience with ADT and I have complete trust with it. I had some incidence that occurred while I was out of town with theft involved and ADT was on top of it. So, I was totally satisfied with the response that I got as well as them calling me right away and letting me know what was going on with my property.

I have ADT for two and half years and got the door alarms and sensors included in my service package. But they never put glass breaking alarms and an alarm on my basement door. Then I had a complaint because a couple of the sensors fell off the doors which caused an alarm because the independent contractor just took off the old ones that I had from Time Warner Security and put on ADT's. They were in a hurry and just wanted to get in and out, and get their money. But all other contractors were perfect. When I talked to someone three months ago, they sent an ADT employee to my house and found out that the contractors didn't bother to screw the sensors in like they should have. They just stuck them on so I ended up using clear tape to have them stay up. But ADT's employees were always helpful and courteous. They addressed the issue I had.

I called "ADT", who turned out to be Defenders. I had an immediate problem, and both companies blame the other. One of these problems is a contract, about which the salesman "must have forgotten to tell me." ADT acknowledges this scam is a common problem, but will not do anything about the outside company they hired. These two companies are scammers, separately and together. Any problem is simply the other's fault.

I had a great experience with the ADT rep. He was personable and professional and went through the process of what was going to be happening when the tech came out and what discounts were available to me since I have been a longtime customer of ADT.

The technician was great. He explained all of my options and had my interests in mind. I was really feeling insecure in my own home and can finally sleep at night know my home is protected. I would recommend to my family and friends. Or anyone who asks me how I like the system.

The installation of ADT system happened four years ago and it went fine. I like that when I open my door, I get a little beep and notice that someone is coming in. It's an experience that is satisfying and one that makes me feel secure. Having ADT is worth it because I live alone which was also why my stepson, who was working with ADT, decided to get it for me. I've recommended them to friends. And if others have any problems in the neighbourhood or in their house, then ADT would be the thing to get because they are reliable.

ADT's service is fine so far. I get occasional calls that say, “Hey, you haven’t exercised your alarm system in quite a while. Would you like to do that now?” My question is, “Well, how long does the alarm have to be on or at all?” And they go, “Oh, about a minute.” And I go, “Well, no, thank you. My neighbors will probably have a heart attack.” I don’t know why it can’t be done electronically without the alarm sounding, or maybe a 10 second test, but not a minute. That's the only thing I wish would be different. Other than that, everything goes smoothly working with them. I request signs and battery periodically.

Overall I seen no real benefits of having the services. However it did become a headache. With false alarms due to kids or at one point the strong winds cracking my door. In the end it seemed like more of a nuisance than anything. After a little more than 2 years of having the service I had to cancel because I was moving. I called a few weeks before I moved and they made it seem like it wouldn't make a difference if I canceled then or when I moved...well it does. They keep your services going for another 30 days after canceling (was not disclosed after cancelling or when I called the first time).

I spoke to a service representative a year ago and was going to cancel my alarm system and he assisted me in getting my monthly charges down and explained to me I could choose this for 3 or 5 years. He was very kind and very knowledgeable.

When I accidentally trigger the alarm, I always receive a rapid response either by a recorded call or a personal call. I am pleased with my service, the cost of my service, the options I have to pay my bill and the friendliness of anyone answering the phone at ADT. I would gladly choose ADT again.

People came by the house one day and talked to us about ADT, and they were very professional. The installation team didn’t take long, and also explained everything to us. They gave us phone numbers if we had any questions at any time. The customer service team are people who know what they’re doing. We had some issues with one of the door alarm things, and they came out the next day and fixed it. When my husband set the system off a couple of times by accident, the police are here before we even knew he set it off. I would recommend ADT. Everyone I’ve talked to has been very knowledgeable and good to help you with any questions you have. We’re definitely very satisfied with the service.

I feel safe when I'm alone knowing that someone tries to break in the alarm will go off. I use it everyday and easy to turn off with my keychain. Wouldn't choose no other. I've had this alarm for over 7 yrs. It has never broke down. Just need to change battery on my keychain. I'm a happy camper.

My wife and I have been quite satisfied with ADT. The system works just fine and our occasional questions are answered promptly and professionally. ADT is good value for the money ever since we got rid of the Pulse feature for which we had no real use.

I’ve had ADT for 30 years. I've had the same service package which includes a monitor and door entrance but without glass breakage nor a smoke or fire detector. It’s a wired system and the installers came out at one point a few years back to replace the keypad because the other one was old and outdated. Everything else is original. It kept going up in price, and I finally talked with someone and they got it reduced.

Have been a customer for over 16 years and have always had the best service. Always reliable and great customer service. They are reasonably priced, have always protected my condo and have always helped in any situation that has arisen in the last 16 years.

I was messing around, trying to test my fire alarms, and ended up having the firemen show up super quick. Felt really stupid and apologized, but felt really safe. This company responds instantly. I recommend them highly - check them out asap. They keep an eye on things.

About a 1 1/2 years ago my CO detector went bad and it took two trips to determine that it should be replaced. It went bad again but this time CoLinda stayed on the phone to do some detection to determine the problem. Randy, (**) the tech came out and replaced the detector at no charge. He moved the location since it originally was next to a window and a heating vent. He felt the location is why it had failed twice before. The service and explanations I received from both of these people was outstanding.

The installer Dustin was very good at explaining every very good. Could not have asked for a better person... Went over the order summary very well and explained how to use the controls. He said if we ever ran into trouble just give him a call, and he would help us.

The technician was very thorough and efficient. He took extra measures by ensuring that I knew how all the equipment worked and how to navigate through the Pulse application. Carlos was his name I think; very professional! I will definitely recommend ADT to family and friends.

Since the installation of my ADT alarm system, I feel safer especially while sleeping. I appreciate the consistent daily alarm service, the promptness of the operator's call when the alarm does go off, accidentally and the ease of automatic billing.

I have been with ADT for about 5 yrs. The service is very good and responses to my needs 100%. Many times my wife and I will leave the house and forget to set the alarm system. The convenience of going to my iPhone app and setting the alarm is the best part of the system.

I have been very pleased with the overall service I have received from ADT for the last 15 years! They have been very responsive and seem to truly care about the safety of my entire family. Keep up the great work!!!

My alarm is top of the line and all the team at ADT is very professional and willing to go the extra mile to make things right. They were on time and did what we agreed to over the phone when I called to get a quote. My system can be accessed from my cell phone and gives me all the read outs sent Right to my phone when anything happens. You can check your alarm every month. If you have any problems with equipment it’s all guaranteed. I would recommend anyone To use ADT. Thanks.

I had people out to fix a problem, they did a fantastic job, I've been with ADT for 6 years 7 years. Don't plan on changing. They've all been real good about taking care of any problems, and answering any questions on the phone that you need answered, and help in any way they can.

A relative recommended ADT and I've been with them for a while now. I upgraded my system and I'm pleased with the service so far. All the features are good. When the alarm goes off, they call to verify to see that everything is all right. Also, every time I call, they try their best to help. I would recommend ADT as well.

All of my outside doors and the garage door are hardwired by ADT. I also have digital mounted monitors both in the basement and on the first level that detects any motion if anybody breaks the window and gets in. I occasionally set my alarm off by mistake, but they’re always quick to call and check to make sure that there isn’t anything going on. Once or twice they’ve detected some motion in the basement, and usually it’s been a bug or something that is crawling over the camera. They also always want me to check to make sure that there isn’t anybody who had gotten in. The people who call are very respectful, too. I’m very satisfied with ADT. They have very reliable service.

When I decided to go wireless, I didn't know if I would like it, after using it for awhile, it was a good choice. I can arm the alarm outside my with the handheld remote. Great idea. I will recommend ADT to friends and family for home protection. Being able to arm the alarm and feel safe inside also. I really like the service.

I have no issues with ADT. They have been helpful and taken care of the issue quickly. There have been issues that required me to take action. The persons on the line have walked me through the problem and the directions solved the problem.

Mr. ** was very professional. He assessed the problem and recommended alternative solutions, given my current phone configuration. I appreciated his honesty!! I do not like this voice over IP System from AT&T, and as long as I have it, Mr. ** recommended that I consider a cell phone dedicated to my alarm system to eliminate future connectivity problems with the alarm system.

We have had ADT for a total of 20 years in two states and have been completely satisfied with their service, fortunately we have had no reason to call except for general service issues. The customer service folks have been very efficient and answered all of our questions. I feel better living in a rural area knowing ADT is monitoring our home.

ADT was very professional during purchase and installation. We value the perfect product and ADT delivered this to us. We are very pleased with our system and feel very safe and secure. We would have preferred two key fobs but received one with purchase. If we wanted another one we would have to buy this separately.

We couldn’t set our alarm. A yellow triangle was showing on the pad. We called ADT and the representative walled us through the detection process and we were able to correct the issue. The representative was very polite and very helpful.

Never worried about home security until past few months. Now that we have ADT I and my wife have the security we can afford and feel safe about while either at home or away. Great installation tech that gave us all we asked for and recommendations for additional security.

We have ADT monitors on all of the doors and glass break and motion sensor. The equipment has held up well, and the service has been fine. We’re very satisfied with ADT. They did what they were supposed to do the other day.

When I need anything I get a quick response the service is excellent. When I set the alarm off accidentally I get a phone call within a couple of min. When the service goes out a technician is scheduled within a reasonable time.

We were given security clickers to just hit the button which is supposed to automatically let us in the home but for some reason the security clickers' range was too far out and lots of issues occurred at the home. The clickers are no good.

After being broke into one time that was enough for me. It made me feel so low that all the things that this person took from me that I worked so hard for all my life and have it all gone in one night!!! So that's when I made the Call to ADT. I put your Signs out where they can be clearly seen and I bought some cheap Solar lights and pointed them at the sign to be seen at night also. So I have not had any trouble of any kind but I don't want any more trouble but I think that problem has been solved with the help of ADT. Thank You for keeping my Home Secure.

Have been a customer for over a year now and am very satisfied, easy to use and no false alarms. My installation technician was knowledgeable, thorough and explained everything to me. It may be a little more expensive than some other security companies, but what price can you put on peace of mind while out of the house and security for your family when you are at home. Highly recommend to anyone.

I have been with them for over twenty five years and have recommended them to friends and co-workers. Very pleased with the service and with their customer service and technicians. I will continue to be a customer as long as it stays this way.

We have not had to use it recently, but when our old system's battery was running out and the system would start an alarm for no reason ADT had someone out first thing the next day. They are also easy to talk to on the phone when we wanted to add a few more features to our account.

Alex ** did an amazing job installing my new system. He was extremely professional, kept my home clean, and was very patient to explain how the new system works. ADT is very lucky to have this technician working for them! He is definitely an asset to your company! Great job Alex!

Had ADT install my alarm system about 3 years ago. They were extremely knowledgeable and professional and had my system installed and operating in a very short time. Occasionally, I set it off accidentally and immediately get the text notification if I can't get the code punched in in time. So I know it works. Have not had to contact them for any problems, but if I need help, I know they are there to help.

Good accurate communication when alarm goes off. Sometimes it goes off by mistake and they clear it up with us quickly and safely. ADT reacts fast. When we installed they were very good at suggesting important areas. We had someone try break in and they didn't go past our sliding door. Police arrived fast and checked out our home while we headed home. No losses.

ADT responded to the alarm very quickly and the operator was very professional but friendly. Asked all the right questions and wanted to know if she could be of any more assistance. I would definitely recommend ADT to a friend or family member.

My husband and I moved into this house a long time ago and ADT was already installed in the house. The people that I've talked to are very patient and understanding, and they seem to know what they're doing. They have a good set of people who deal with the public and with the people who have their system. Anytime that I seem to have a problem and I've called, I've gotten a good response. I feel that I can call them in case something happens with the alarm system that I don't know how to deal with. I'm very satisfied.

We had an issue with the alarm system malfunctioning. Our phone call to ADT answered promptly and efficient, and they promised to send someone out the next day. The technician, also prompt and efficient, took care of the problem. It was good to have people like at work, and supporting ADT, since so many other companies are not concerned with service.

Coming to live in Maryland from New York into a house I felt insecured and scared being so close to the ground. I heard about ADT on Television and we decided to try it out, well we Love it my wife is very happy & feels very secure. We know if anything should happen ADT is there. They have our backs. I recommend it to anyone and everyone. My Daughter is buying a Home and she is talking about having ADT installed. Yes we are happy we made a great choice. Thank you to ADT.

My mother is 88 years old and she wonders sometimes but the alarm let me know that she open a door. It might not seem important to you but for me it is worth more than gold. I would recommend this Service to my friends and family. All I have to say it is Thank You ADT.

I find that ADT is knowledgeable & efficient. Whenever I call for any type of customer service the representative is always very helpful. I am very happy with ADT. If we have an alarm event, we immediately get a call to check & make sure everything is OK. I feel very comfortable with ADT as my alarm service.

I was with another security company for over 25 years. I feel totally safe, protected. I also feel if it is needed someone will be out to solve my problem. Yes, I would recommend ADT to someone else. I felt safe from the first call to the company to the tech arriving at my home.

I am very happy with all aspects of the security service provided by ADT. All devices were installed professionally and work perfectly. It is very straightforward to arm and disarm the system. On the rare occasions when the alarm went off due a mistake by me, ADT was very responsive, either with a quick text or email, or by direct voice contact over the control panel. Probably the best feature of the system is the online accessibility through a computer, phone, or tablet with the ADT Pulse app. I think the app could have a better design, but it works flawlessly.

Pleasant customer service. Easy installation. Dominique stayed on phone and explained everything we needed to know. The sales people didn't really know the right answers. The first one put the wrong information on the order form. When I called back the second person didn't know who the first sales person was. He put in the proper information but informed me that the home medical unit has to be shipped to the place it was gonna be used. The unit showed up at my house which I took to my mom's where it was set up.

At home we feel safe just knowing you're there. When on vacation we don't have to worry about the house, belongings or special things that we have send thru the yrs. because we know you are there for us. Thank you ADT.

ADT has always been a valuable and reliable service for us. When we have had to contact them, they have been truly concerned and quick to respond to any issues we may have. They are very professional and adjust our needs to any installation models they might have. I would recommend them above other security companies.

I am not good with that alarm system. I always just use the hand thingie. So I was thankful the fellow knew what to say that I could understand. You are sending batteries and I am disappointed at the length of time that will take. 8 days. USPS. Maybe they could be sent a faster way... not for me because they are on the way. Ordered 10th and say I will get the 18th. I am thankful for the alarm. I feel very secure with it. God bless all of you and thank you for your kindness and understand.

I feel very safe with my system, I set alarm off by accident and they called within a short time to make sure I was okay. I have been with this company for 10 or more years. I would recommend ADT to anyone interested in protecting their family and home. Peace of mind.

I am a homeowner. I have the service for about 16 years or so. Very satisfied with the service. Excellent service for all the years I have had it. I would highly recommend your service to anyone. Your employees are courtesy, informative and very patient.

Whenever I have issues or questions customer service has been great in helping me resolve my issues. We have been an ADT customer for over 10 years and we've never had any bad experience with them. We are very satisfied with all the services ADT offers.

I have been with this company for quite a while, almost 10 years. They were originally Broadview Security when I first obtained service. I am 100% satisfied with the service and the price I pay for my peace of mind having a reliable system in place. I have referred them to family and friends. I will remain a loyal customer. This is a true and honest review.

I've been with ADT for many, many years. In all this time, their service and reliability have been stellar! 0 False alarms. No issues with equipment. Quick, and I mean Quick response calls to my home for heat/smoke events (stove gets hot) and outstanding upgrade installations. A bit pricey each month, but what price do you put on peace of mind!?

Had problem with control panel alarm. Tech talked me thru procedure to clear alarm. Was very pleased with help I received. The tech was very helpful, adding things that will help me in the future. He explained items I needed to know and very pleasant to work with.

I would like to give ADT my highest thanks for being such a great company to work with. They have always been there to help when I needed them. I am 92 years old and I very much rely on them for their quick action whenever the time arises.

'Your call is very important to us...' What a drag to need to call and wait and wait and wait... some more. If one doesn't mind listening to a recording for nearly an hour then all else will be good. The call answering is my only issue with A.D.T.

I have nothing but positive things to say about ADT and the service I have received since I switched from Sonitrol. The customer service by telephone contact is great. Courteous, exemplary, unparalleled.

My interactions with ADT staff and the equipment approved by the company have been excellent. They have been quite tolerant of my foibles and mistakes. The only reason I cannot rate my ADT experience as 5 star is the problems I have had with the incomplete installation of my system. When I signed up, I pointed out that I live in a 3 story house and am not young. The salesperson assured me that they would replace the existing two control boxes. The installer put in a new box on the third floor inside the master bedroom. Then, he apologized for not having a secondary box for the ground floor - he would be back to install it on Thursday. He removed the old box and left.

I have and will continue to recommend ADT to friends and relatives. The customer service representatives are super friendly and know your products inside out. ADT does not flood one with emails, but are smart enough to know a monthly email with "facts" instead of only selling services and add-ons will keep customers from just deleting them. My son-in-law just installed your service and as I told he would be happy.

I had a weak battery in one of my motion sensors that caused an alarm. I was out of the State and was called. The notification was great because I was able to "disarm" my alarm. Someone was sent out just to make sure it was non-evasive. I appreciate ADT's service. I was also able to check my cameras since I have ADT Plus. Been with them over 35 years!

ADT has provided reliable service for over 20 years. Signs or batteries are taken care of easily. I only wish that the system could be tested without me having to trigger the alarm for a minute scaring the hell out of neighbors.

I love the system, I know someone from ADT team will take care my house if any emergency happen. Also I'm able to sleep throughout the night with no concerns of breaking in my house and me not knowing. Thanks ADT team for your hard work!!!!

I always recommend to shop around but don't sacrifice security for a bargain. In the home security business you are protecting the most valuable things in your life, "your family". ADT has consistently protected my family for 20 years and has never missed a beat when it comes to customer service and response to an alarm. Ask yourself, how much is the safety of my family and property worth? Then choose the company who has proven time and time again to be the at the forefront of technology and innovation, your choice will be clear ADT.

So far we have been very pleased with the service and response time of ADT. I accidentally set the alarm off twice in the last two months and received a call from ADT within one minute to make sure everything was ok. Thanks ADT.

The burglar alarm accidentally went off when we opened the door before we turned off the alarm. ADT called very promptly and got all the information and was very very polite as always. We are very happy with ADT. That pretty much says it all. I would recommend ADT to our friends, and if we ever move from this house I will recommend that the new owners keep ADT also.

I have several cameras around my house. They capture sunlight traveling through the trees. Yet, it seems it can only capture one camera at a time with some time in between. UPS truck showed up showed arrival in driveway but not any of other cameras with delivery man with package on any of the other two cameras that could have captured him.

The system has worked well and is relatively easy to use. I feel safer when out of town. We have had one component failure and it took several days to get someone out to fix it, which was disappointing for a security system we depend on. The people are nice to work with.

The sales and service installation of the ADT product was terrific. No issues and as a result I would highly recommend ADT to friends and family. The system is easy to operate from the home as well as from your mobile device. Using pulse you can easily access your account info at any time.

The system provided included a much improved iPhone App. The system works well and is easy to use. Also provides for multiple users with unique system IDs. Very professional monitoring service. I would recommend ADT to anyone looking for a good monitored system.

I have in the past had good experience with ADT but I now do have some concerns. When my alarm system was through my phone line I received a call any time my alarm went off no matter how fast I reset it when I accidentally set it off. Since I did a so call upgrade I have accidentally set it off at least four times and have never got one phone call checking on if it was a true alarm of not. I have some worry and concern about this and our safety. Thinking about changing companies because I feel my increase in monthly payments is not worth the service I feel I am getting.

I have been with ADT for a number of years now. I have never been late with a payment and I’ve never missed a payment. I have always received very good service from them. I called ADT to inquire about a medical alert being added to my account. My account could not be located by name, address, phone number, or account number from my bill. It took two or three individuals and finally asking for supervisor before my account Could be found. ADT even questioned whether I was sure or not if I had an account with them. They even asked me to look at my bank statement and make sure that I had an account with them.

Kaz was wonderful, very attentive to my needs, great response when alarm had accidentally gone off, I am very happy with ADT. I would recommend ADT to all my friends. I have gone on vacation and felt very comfortable leaving my home.

ADT was installed in my home when I moved in two years ago. Since then, it has functioned perfectly and all follow up has been thorough, helpful, and efficient. In an era where customer service is hard to come by, ADT excels! They have my highest recommendation.

I was very, very please with the installation of our new alarm system. The installer was very knowledgeable and helpful and I would welcome him back at any time. I will be calling for some added features soon. Thank you for making us feel safe again.

Whenever I called ADT, someone is always there to answer my call. They are helpful and professional. ADT is the best for monitoring your home or business. Most of my neighbors have ADT to monitor their home. I also, purchase, camera package. I feel safe when I set my alarm on before I go to sleep or drive from my home.

Completely satisfied with notifications about problems or questions about the system. Rapid notifications about trouble with equipment or alarms going off. Any problems or questions regarding system or alarms rapidly addressed and explained. Am totally happy with service that is provided and rapid response to any questions or problems that may arise.

Service and product are great so far. When called for service they respond quickly with helpful, cheerful service. I hope to never have to use them for a emergency, but have faith if I do they will react quickly and appropriately to resolve any and all emergencies.

We are very pleased with ADT. We feel more secure while at home and like that we have visibility over visitos while we are not home. We also like the fire alarm protection. Having cameras inside and out as well as the door, window and motion sensors makes feel very secure.

ADT has always provided stellar customer service, whether it be in person, or the installation technicians. Everyone is professional and courteous, and really takes the time to go above and beyond. I will always recommend ADT to all my friends and family.

I have been with ADT for a couple of years and I really enjoy the service they provide but, I would like them to offer more promotions to their customers that have been with them longer than a year. I have not been offered any type of promotions from ADT.

Service rep was very informative and personable. Problem was a human error issue but I was made to feel like it happens all the time. Highly recommend ADT. I have been using the service for 12 years and the only other item I needed was to replace the battery.

We have had a great experience with ADT. Responsive to our needs and monitor appropriately. Anytime equipment has needed to be replaced they have done so promptly and in a manner that is easy for us. We have no worries about the safety of our home with ADT.

ADT has provided a great service and they have a great customer service. I have been with ADT for almost 10 years now and I hope to be ADT customer forever. In last 10 years I have reached out to customer 2-3 times and every time I get an unparalleled great customer service.

My motion detector kept going off on my sun porch. We felt it might be weather related, so we keep the heat on overnight. It still went off again. I told them to come and replace it. We have had no more problems.

Rapid response to any alarm is very welcomed by this customer. Very reliable at any time day or night, weekday or weekend. Also, like the fact that they call the homeowner before notifying the police or fire department when a alarm is sounded.

I feel secure with my ADT Home Security System - I have had it for some time, but it does everything I need it to and is affordable which is also very important. If I have questions there is never a problem getting in contact with an ADT Rep.

The only reason I'm still using ADT is because the amount of Money I spent to connect my service in the beginning. I feel I was ripped off by one of your representatives. I called on a promo to get installed in my home. I ended up paying $800 for the installation. At the time I thought this was excessive. However I wanted things done to make my wife feel comfortable being home by herself when I was away. Then you promised me one monthly fee. That didn't last long before you were already raising my monthly rate. Which by the way I believe has been raised 2 or 3 times since then.

Very professional and extremely helpful during the installation. Did not try and convince me of issues that I did not want. Answered questions simply and clearly. Arrived on time and went right to work. Knew my needs and wants with the system.

I have been a customer of ADT for over three years. To start with I signed up for a three year contract. Recently I added a ring door bell and a backyard camera for which I paid more than the market value. This time they made me sign some papers but I did not know I have signed up for another three year contract! Now they say it will cost over a thousand dollars to break the contract. It is sneaky to say the least!

I do like the lower cost for my type of service. I like the feedback. The service is great and like the different packages you offer with the plan. I know ADT is the best when it comes to monitoring my alarm system.

Conner ** and associates Jeremy ** they are the best. Their teamwork and attention to details make ADT a great experience. Say no more, Conner and Jeremy are model employees, what else can I say?? They sure know what they are doing.

I wouldn't change my security for any other. I know my home is well secured with ADT. Keep up the great work. I had ADT for 5 years. I also had ADT when I resided in New York. No other services beat your services. I will continue to use ADT as long as the rate stays the same.

For the few times over 40 years where a battery is needed, or a contact on window failed, the system alerts us and a technician responds quickly. The efficient maintenance of the ADT home security system makes us satisfied long-time customers.

The tech was great and finished his job in a timely manner. He was very informative and answered any questions we had. Awesome job. Your system is very easy to use and the smartphone app is great and convenient to use.

When I called to have ADT service at my new home, a deal of 29.99 was given to me and nobody mention a 1900 dollars equipment. I learned about it after the tech came and did the installation. Long story short, I signed and faxed the cancellation form to ADT within 2 days. The next day I received a phone call from ADT asking me for the reason why would I cancel the service. After my explanation, they offered to remove some of the equipment from the basement and wave the 1900$ equipment fee. They came and removed some of the sensors and smoke detectors. Later on that month, my card account was charge for the equipment. I called ADT again and after more than an hour of passing from one representative to another, the charge was refund back in my card account.

Have been with ADT for 9 years and recently had my windows and doors replaced. After the work was done I noticed that a sensor did not work and called ADT to replace the sensor. After finding out the cost I asked about just upgrading the unit since it was 9 years old already. I had a service date set up a couple days later and paid the $100 fee. On the installation date we were called and the office manager stated that the installer had called off. So we set up a second date and it was a month later. We asked why so long and we were told that they we didn't have anyone trained to do the job. So I told my wife to cancel.l.

The ADT system works, and I'll tell friends to call and find out about it to see if they would like it. The installers were very friendly and helpful. One time I had my pocket device, and I was bending over outside for quite a while, gardening. I came back in the house, and somebody knocked on the door, and it was the police. During the summer, I had two or three times that the system kept going off or it wouldn’t work, so people from ADT came out and moved the sensors.

ADT's security devices are of good quality. And their representatives have been very good as well. I’ve been with ADT for more than 15 years, and I've had only false alarms. I wasn’t here one time and my 86 years old mother was trying to cook something and the smoke alarm went off. The police came and ADT called me at work, too, and I came home and everything was fine. Also, if I happen to go out a door when the security is turned on and it goes off, I immediately get a call. If I am not getting to the phone fast enough, then my relative who is also on the list, gets a call. I’d tell my friends to check ADT out.

I’ve had ADT for almost seven years and their response was very good when I had a break in last week. It was at the house that I don’t live in on a full-time basis. I would trust as soon as the alarm went off, the burglars left and ADT called me. The representative I spoke with told me there was a break in and I advised her to call the Sherriff’s Department which she did. The burglars were druggists looking for money, jewelry and things that they can use to get cash and drugs, and there’s nothing in that house that qualifies to that. Without ADT, they would have ransacked the house looking for what they were looking for which isn’t there. ADT is a wealth and I'd recommend them.

I really appreciated the effort the person on the phone made to meet my goals and the person who came to install security system was very helpful in meeting what I wanted and what was needed to protect my new home the way I wanted it protected.

We have the alarm system and the cameras from ADT. The installation went very well and they were very helpful. We're satisfied with the service that they provide and I would recommend them.

Although ADT was a little bit high priced, I've always been happy and had good luck with them. Anybody I had talked to have always been cordial and very nice. They're very good and so far, the equipment and system works all the time. One favorite feature is that I can alarm it when we're home without having the motion detector.

I think the technician was quite friendly and knew what he was doing. He did run into a problem while setting up the system but he called a more experienced technician who came by to assist and he was done in a reasonable length of time. I was somewhat surprised to find that the $100 mentioned in the flyer was not the only thing I had to pay for. I did not expect to have any more charges than the $100. Although the wording on the flyer states "previously wired" I think that should be explained more thoroughly in the flyer and should not be left to the technician to have to explain what the salespeople left out. I was promised window stickers but the technician forgot to leave them.

The two gentleman that came to my home were very professional and everything was explained in detail. The demonstration was easy! And I have had no problems with the system. I have had to call Customer Service about the bill and the representative was very friendly and knowledgeable. I feel very confident in the service I am being provided and the cost is affordable and fair.

The only thing pleasant about my experience was the technician who came out to install the system. He was very professional. I was renting and received one of ADT's "Free Systems" flyers in the mail. Knowing nothing is free and knowing there was a catch, I called in to inquire. The customer service was great, I sat on hold for maybe 2 minutes of that - the rep on the phone was very pleasant as well and assured me, "sir, when we say free, we really mean free. You just pay the monthly monitoring fees".

After the upgrade was installed, everything seem to be working accordingly. However the very next day system wasn't working and had to call for a service call. It was discovered that one of the sensors wasn't installed properly. Neither one of the techs cleaned up after themselves. Also we were given very little instruction as to how to use the new system.

For my installation, I didn't know what I needed... Well, my Installation Tech gave me his undivided attention & he was a pure professional. He walked me through what equipment he thought I needed & told/showed me why. During installation, my tech made me feel like I was truly, a part of everything we did. The 1st person I talked to on the phone, was friendly, helpful & very knowledgeable, then I talked to a supervisor, who was ALSO very helpful & a true pro, he couldn't do enough for me...

I called ADT a few weeks ago and they cut my bill in half, so I'm pretty satisfied. Everything's perfect and it's been a great experience so far.

ADT is a good system and it’s safe. Plus, their sales reps were pretty good. I have them for five years now. It’s better to put it on if you need an alarm in your house.

The professional who showed up was very nice and he explained everything in great detail. I felt comfortable with his knowledge and expertise when installing the new system in my home. I would recommend them to a friend who was looking for home security system.

Got stuck with a 3 year contract with old equipment including a defective camera they cannot fix or replace but continue to charge me for because my contract. I asked them to just remove the camera from my package but they refuse, again because the contract. Turns out I actually have a contract with a company called “Safe Haven” a “authorized dealer” that uses ADT’s branding name to trick clients into services. ADT will not help me with my outdated equipment and push the blame to Safe Haven and vise versa.

We recently had an indication that the status of the battery for the CPU was low. It beeped and I noted that for 12 hours and then it disappeared so I called ADT. The person I spoke with was very good. She said that it shows in our system that it was restored and has nothing to do unless it reoccurs and there’s a battery failure. It recharged itself because it’s always plugged into an outlet. It hasn’t done that before and maybe it was beginning to decline, but it recharged. She also told me where I could get a replacement battery when I asked her where to buy it if it ever fails and dies for good. Our equipment was from ITI and we had it installed not by ADT long time ago. And then we got ADT for the service. I've been their customer for 25 years and my experience has been very satisfying and reassuring, and they let me know what to do if a certain situation recurs.

I’ve been with ADT for more than 5 years. They upgraded my services to the Pulse service and now I have a whole lot more features including the cameras. I can see everything. Everything is working pretty perfectly right now. The only thing is I didn’t know they needed extra lighting for the outside perimeter. An extra light is needed for the night vision to really enhance it. Other than that, they were excellent all the way around. Everybody I've worked at ADT with was an A plus.

I've been with ADT since 1996 and the alarm's not as loud as it used to be. My neighbors don't hear it when it goes off but every time it does, I get a call right away. The last time it went off, it was four o’clock in the morning and I forgot I had it on. I'm not sure what time it was down in Texas, but the guy called right away and apologized for calling early. I told him I was awake and that the alarm had gone off. I thought I put in the code to cancel but evidently I didn’t so it was good that he called. I’m very satisfied with ADT and I feel very safe.

ADT monitor was already set up in the house when we moved in. Their service has been great so far. I accidentally set it off just the other day and they called pretty promptly and made sure that everything was okay. As soon as they call, they let us know who they are. And then they ask for special code number and I just have to give it to them and then they let me know what’s going on. They’re really personable and they don’t make me feel like I’m an idiot. Every single time I’ve messed it up, they’ve been right there to tell me, and even when I had questions. We have a little dog, and I didn’t understand how to be able to let him out of his kennel so he could roam around and have the motion sensor off so that the outside would be protected. They told me that up to 20 pounds the motion sensor won’t even pick him up, but they told me what to click if I'm unsure whether or not it's going to set if off.

We have had ADT as long as we have been in this house, and it was just about a year ago when we converted to wireless. We have fire protection and fire detectors, which we have up and downstairs. We also have the regular system - motion detectors, sirens, etc. The rep we dealt with was great and we are really happy with ADT. They came when they said they would, and they did what they say they would. When we have questions, they've been able to answer them. Installers were great too - they were neat and clean, and did not leave a mess. They did a good job. Once, the alarm went off and they responded immediately. They do what we are paying them to do. We would recommend them. My brother has it now and we like the wireless a lot.

ADT has been around for a very long time, has a great reputation and was the first alarm company name we thought of when seeking to find our home security system. HOWEVER we feared the cost would be much higher when seeing ads from so many other companies and DIY options available. So we checked every source out there in depth before deciding what was the best for us. In the end we found ourselves right back at ADT. I am employed within a police department for over 30 yrs now and knew what all I demanded with a system, so cost was the main purpose for the lengthy search.

We have a basic ADT package and we’re happy with it. We got the upstairs keypad and the downstairs keypad. The installation team was great. Everything’s fine and I give ADT an excellent rating.

I like having ADT. My experiences with them have been mostly positive. When one of my wires was loose, a nice gentleman came by and repaired that. He called me ahead of time before he came and cleaned up after himself when he was finished with the job. I would recommend ADT because I’ve had success with it so far.

The worst service ever. We decide to install a security system on our house with five cameras and the doors sensors. The person who came to my house a supposedly retailer from ADT never explain us the cameras had a 4 minutes gap and they record 30 seconds only. I’m been trying to contact the person. No answer his phone. Customer service says I need to finish my contract. Honestly I don’t recommend this company with my friends or family bc they need to explain the kind of service they provide. 2 of the cameras inside my house don’t record clips. It really suck. I hope I can cancel my service.

Five years ago when we bought the house, ADT security system was already wired. The service so far is excellent and is reasonably priced. Plus their team is very professional and efficient.

In our previous house where we had ADT for 15 years, we never had any trouble. Any of our questions were answered in a timely fashion, people were courteous, they came when they said that they were going to come and they did the job. We have the system in our second house for probably a year. The guy that installed the ADT system in this house was very professional. He did a very good job and we were happy with that. I like that it's easy to use and I recommend the service. In fact, I had other family members get ADT based on our experience with it.

ADT bought out my provider. But when they acquired the company, they should have at least called me so that I know what I have versus what they’re currently recommending, the compatibility with their system, and if there are any issues. It would have been nice to know how it all integrates. Also, they wanted to put a few more bells and whistles on my system, but I didn’t see where it was worth the extra cost per month. Nonetheless, I'm happy with my wired system. And when there’s a false alarm, I spoke with their rep and everything went well.

At this point, my concerns with the system have been resolved. We will see if we start having problems again a month from now. All in all I have had to stay home from work for a total of 12 hours (three times at 4 hour blocks because you are not able to predict your appointment times with any more accuracy than that). I have had to replace a battery out of my own pocket for the first time it went bad and I have received no compensation for that or the many hours I spent waiting for your technicians to show up. I will say, however, that the man who did show up was very polite and did a nice job. He apologized about the service I received via phone. Still - at this point, I would not recommend ADT over other companies.

Installer was a true professional with ample knowledge of detection devices and scenarios and tactics that criminals use to make entry into your home. Sales team was willing to work with me to make things as budget friendly for me as possible.

Had several issues in 2015 with repairing 4 system faults with an existing system purchased in 2005 in a rental property I owned in CA, and had entered into contract to sell. They refused to service the malfunctioning ADT equipment without an account, and at no time was I told it involved a 24-month commitment. If told, I would have immediately declined as the house was sold and was closing within a few weeks. A landline was needed to confirm the repairs, at a $36.99 monthly monitoring charge, which I was told could be transferred to the new owners. The repair person came in, removed the existing controller saying it was outdated, and without saying anything further started installing a wireless controller.

ADT has been around for a while and they're well known. They had a pretty good reputation so we went ahead with them. The sales reps were professional, and we got one camera and all the windows. The downstairs windows and the doors are secured. But I really wish that we had two cameras instead of one. When I walk through the door and I forget that the alarm is on, it goes off and they'll call immediately. I'm okay with ADT but I would prefer the new company called Ring. Our service with ADT is on my husband's phone and he can see the cars and stuff walking by live. But with Ring, you can monitor your home with voice. During their commercial, they showed how they secure your home and you could talk to people and watch them as they're walking up to your house. You can see people as they're approaching the house with ADT, but the voice feature is not part of their package.

I’ve had ADT for 13 years now and their service is excellent. Everything usually always works very well. I set the alarm off by mistake last week and they called right away. They let me know that the alarm is on then I got it right away. Any time I’ve ever had to talk to somebody has been fine. Everybody’s been informative and they helped me out with whatever question I might have. I’ve been pleased with ADT.

I've had ADT since 1991 and I have the stuff that are put on the windows and a couple of sensors. There's always the 24-hour monitor and the service I've received has been real good! When I moved into my new house, I had them come out and they put things in it. I called them up again about a week and half later and told them that I need a few more things added. They were right on time and they went through and explained everything before they were off. My experience has been excellent.

ADT refuses to remove equipment from my home, which I own mind you, that was set up by a previous tenant of my address. ADT is fully aware that my previous tenant was removed from the residence for plotting a theft of my home. I scheduled 2 appointments to have new equipment installed under our own name. We were charged $105.78 for each appointment. ADT finally came out to do a review with us (was supposed to be an install) days later from the first appointment, only to tell us that we cannot have the old equipment removed from the previous tenant as there needs to be a police report showing theft. It was explained to them again that there was no theft, but we thwarted a plot of a theft from taking place. We also explained that since a crime did not take place that a police report could not be made for plots of theft. They insisted they required a police report for theft.

We had some issues with ADT at first, but now when I’ve had a couple of false alarms, they call right away and double check. I’m pleased with that. But their bell is not loud enough. I have an industrial bell for my old system, which was not attached to any group, and it’s much louder and it really scares people away. They need a better alarm. It should be louder and noisier, not a high-pitch squeal. Also, it's disappointing that they don’t have somebody who actually comes to house in their patrol cars like some do.

I'm a prior user of ADT and I just moved from one location to another. So far, I'm satisfied with their service. But the guy that did the door connection was sloppy and left trash on the floor that he didn't pick up. He also left off one of the keypads so I had to have them come back and reinstall that. I also have a motion detector that quit and they all have to come back out on that.

We have ADT for many years and we're pleased with them. If we have a problem, we call them. Then, they come out and check it out. And if we happen to open the door and the alarm goes off, they call immediately and I appreciate that.

The ADT guy that came to my house to install ADT was very professional. He took the time to explain everything and was very courteous. He did what he could to help with the costs of installing a new system. I was expecting to pay some for a new system, but was very surprised at how much more I ended up paying. I feel that I should have asked for more things on the phone call to have more credit built up for upgrades. I added sensors to all doors and windows and should have looked into that price more.

This company has been the worst to do business with! The system does not work properly, the installer lied to us, and the customer service is horrible. Let me explain... Two weeks ago we bought our first home and decided ADT was the best company to secure it. The installer told us about the 6 month "worry free" guarantee and if we have any issues within 30 days we can change our minds.

Just bought a new home in Jupiter FL. I received a flyer from ADT offering a alarm package with no out of pocket money. I proceed to call ADT customer service. ADT kept me on the phone for 32 minutes explaining what a professional company they are and how they are a level 5 security company etc etc. I schedule an appointment for an installation. I was told the tech would call me 30 minutes before the schedule time plus they would send a picture of the tech prior to the appointment. The day of the appointment I did not receive a prior call nor did the tech show up nor did I get email. Thirty minutes after the appointment I decided to call ADT. Once I reached someone at customer service they couldn’t tell me what went wrong. They asked me to call back in 30 minutes, I demanded that they call me back.

I’ve had ADT for many years, in my last house as well as this one. The woman back East who works for them could not have been more helpful in every respect. Of course, their men came here and were very professional, very quick and did what they had to. But she was wonderful. Every question I had, whether it’s about rate or whether it’s about getting things done, she was right on top of it and made me feel very good.

My sales representative thought he was going to install, but I still wanted to talk with him about why to choose ADT. He called his boss for extra time and in the end we did a complete perimeter install with every window and door. The sales rep worked really hard to get the price down to what I was comfortable with and I knew I was still getting the best system. Since my husband travels for his work a lot, I feel so much better being here alone. This morning my husband blew his nose in a small bathroom and (believe it or not!) the shock sensor went off! It must have caught the vibration from his nose! We really laughed. I think these sensors are going to work great. Thanks!

I wanted motion and notice of doors or windows were open, so I got windows sensors, motion sensors, and remote from ADT, and I've been very satisfied. They were very neat, very professional installing the stuff and everything was fine. A couple of times, the alarm has gone off because of a dog or something and they called right away. Those interactions were very well and it’s a couple of times I've had a low battery sensor warning come on and they’ve responded to those, too. Nobody’s broken in without setting off the alarm.

The installer was very knowledgeable and helpful in determining the best protection for us. Also he was well acquainted with the needs for security but within a budget. He was very friendly and explained what he was doing, and how best to protect our home. My one drawback on this whole thing is the $100.00 gift card because that still seems to have gotten lost in the shuffle somehow. We feel good to be back with ADT.

We've used ADT for years and many of the houses out here are protected by ADT. We have security cameras from them. I could put a camera by the doorbell if I want to because I don't have it there right now. We've just had it updated about nine months ago with a more digital system, more wireless. It's working well and we'd like to be able to monitor the house a little bit. Their sales reps have always been very assiduous. The folks are quick to let us know if there's an anomaly that they don't understand and that they want us to check out.

We have been having ADT for four years now. We got the alarm to the fire department, and I'm satisfied with the services I got so far. The reps from ADT have been pretty good for the most part. Yesterday, however, I talked to accounting on the phone and we did not really get the results that we wanted. ADT wanted us to sign a new contract, but that is okay.

I had ADT for over 10 years. I recently purchased a new house and was going to have them monitor there as well. I even gave them the new owner of my last address to set up service. Unfortunately this has been the worst experience ever. They told me they could reinstate my current wireless system but when the tech came they wanted to put wires all over my house, downgrade my keypad, and then found out they charged me a week before even coming to my home over 150.00 for doing NOTHING. When I called Protection1 to have them reactivate my service (since I was told they are the same family) they then got into their system and cancelled my appointment. I waited for 5 hours with no notification. Then I received a text from ADT, "We cancelled your service with protection1". This should be illegal. I choose who I want to secure my home not some rep from ADT. They are impeding on my privacy and the safety of my children.

We have been with ADT the 10 years we've lived here, plus the many years when we lived in Virginia. We have a couple of motion detectors in our new home and we use the keypad. Their service was excellent. Two nights ago, the alarm was set and my husband noticed that there was a light in the basement. So, he went down and he set the alarm off. He’s on one of those chairlifts, so he was yelling at me, and I ran down and got the phone and took care of the alarm. Their call to us was quite swift and their reps were very nice because they did not send the police. It was a good experience.

ADT had good quality service, and they're very reliable. Installation wasn't perfect, but in the end it works. I was thinking we can put the new equipment where the old one was, and the installation guy put it the new one next to the old one. By the time I realized it wasn’t where I wanted it, he’d already installed it. But the spot he chose is what he thought was best. Also, they lost the old analog network way back. They updated the systems and had a little trouble doing it, but once they got it all sorted, it worked great.

I moved in and because I am a woman alone, I wanted a security system. The former owners had ADT so I decided to activate it for me. It was done efficiently by the installer. So far it has been working well and I have it turned on every day and feel more confident about security when I am traveling.

I feel safer having our ADT security system and I'm satisfied with their service. My son thought we needed it and we've had the system for four years. We called them for an issue and the people who came were very kind and nice and they got the issue straightened out right away. ADT is very good and it would be beneficial for people to have it.

We have two keypads and two motion detectors inside, and we have our doors and some windows alarmed. We’ve also updated to the Pulse which eliminates the need to use the landline connection outside. We’ve had ADT's service since 2008, and we have experienced good satisfaction. We have no complaints, with the exception of the fact that the monthly fee keeps going up substantially. I started out at $30 some a month. Now, I’m at $56 and some odd change per month for basically the same service.

The company that was representing ADT was horrible. They told us everything was free. We didn't believe it but we did the paperwork and decided to go with it. I was reading the papers and thought afterwards, if everything is free, why do we have to pay $123 when the guy puts the unit in. So I called the place and a girl answered the phone. She was very nice and told me we'll be paying for three months of service upfront. I told her I'm cancelling and don't want it. The next thing I heard was a man on the phone, "Yow! What's happening today there?" I asked him if he always talks to a prospective customer like that and it is definitely not professional.

I was with Broadband and then ADT bought them out and we’re very satisfied with them. Every time that I talked with their representatives, they seemed to be very customer-oriented. We got three keypads included in our service package. We just had an upgrade to our system because we just finished building a new addition to our house and the ADT representative who installed the secure devices was outstanding and has a customer-first attitude.

They will call 2 to 4 times a day, everyday if you are behind 1 month. Even as late as 8:30 or 9 pm, and on Sunday. Don't try to block the number, because they will call from another number. I know I owe you money, I will get you the money when we get it. If you don't stop harassing me, I'm gonna contact a lawyer and sue ADT for phone harassment. It is against the law to repeatedly harass someone by phone.

My experience with the installation rep was awesome! He explained everything well, and was not overbearing. Thanks, ADT! All of the hardware works superbly. I haven't had any issues. Plus, the hardware is so user friendly. I feel very safe with ADT.

ADT guys are a bunch of rip off artists. I had called them on Oct 28th to cancel their service as I got a similar service at a fraction of the cost. (Been with 7 years with ADT and am under no contract, but they a) did not have the gratitude to stop my service right away, saying I have to give a 30 day notice. They said my next auto pay would be prorated until Nov 27th, but I see they again charged a full month for $63.69 on Nov 14th. If they cant keep their word on this, I don't think they have the intention to stop charging me. I am now getting the running around by their phone agents, and am posting the incident here so everyone is cautioned of their unscrupulous practices.

When I called ADT, the interaction with their customer service was good and they were very helpful. But it's been some time since I had something done. Overall, I would recommend them.

Horrible service. Our system never works and is constantly beeping. Had service technicians out several times changing sensors and still so many problems we don't set it anymore. I would not recommend this service to anyone and as a realtor I tell my clients to avoid ADT. No one should be stuck with crappy service or a 600 dollar cancellation fee. I firmly believe if it wasnt for the contract and the high cancellation fee they would not have any customers left.

The company that we had before was sold to ADT. We had to add some sensors in a room and ADT's customer service was fine. They were quick and all in all, it was a good experience with ADT.

We signed up originally with Brinks and we changed to ADT as time went on. It's been a lot of changes, but it's all been for the good. I'm big fan of the Pulse system. With it, I have a hold online and I'm able to control lights and things through my phone if we go away for the evening. We also have the typical door window motion sensors. We upgraded two years ago to the latest equipment and everything made sense. I've also dealt with the ADT folks and they have always been above board, very professional and courteous. Nothing is too simple or a waste of their time.

ADT appears to be reliable and when we had some false alarms, they called back within about five minutes which is okay. And their reps have been good.

One call corrected a problem that I was not aware of. I have had no problems with my system except the one corrected. When I had a break-in, my system was down. Since new installation, I feel very safe.

I’m 91 years old and I decided that I needed a little something more than my cats to alarm. When a stranger comes around, one of my cats would run and hide under the bed, and another one would come and jerk to attention. But I felt like that they might be asleep when I got a visit from somebody. So I got ADT and so far, I haven't had any problems with their service. But the mechanism on the wall says that if something bad happens or in case of emergency, call ADT. But off the top of my head, I don’t know their number. I would have to look and look and look to find their number. So on that little thing on the wall, instead of having the word ADT, they should have a number so that all I have to do is look at that and dial the number.

I'm very satisfied with ADT and their reps were excellent anytime I’ve had to talk to them.

My husband and I are both senior citizens. He is suffering from Parkinson's disease and Dementia. Because of his condition I thought maybe we needed to be able rest well and feel more secure at night The technician (Matthew **) was 100% professional and understanding. He explained everything in detail and made sure all was working correctly. I know this is part of his job but sometimes you can feel when someone is for real. After he installed the system and all papers were signed he joined hands with my family and offered a beautiful prayer for my husband and me and ask God for His protection on us and this house. This was so special to us because we all need prayer. Thank you so much for sending the right person to install our security system. I recommend him highly and the ADT service was superb.

I had a good experience with Protect Your Home and the technician was helpful, knowledgeable, and patient. The service is easy to use and well thought out. I think it's worth its value. I plan to stick with ADT as it is flexible and can be taken to another place as well.

I had ADT about seven years ago and I had a bad experience with one of their installers who did not have the attitude of doing service for our family. But I came back to ADT this time because of a young lady that's on their staff. I talked with her, aired out what's what and right now, my wife and I are satisfied and I like everything. The installer that we had this time was professional and he didn't care what color I was.

I personally know ADT for so many years protecting my residence and I have no problem recommended ADT. They call immediately if they detect something wrong and confirm you are the right person and ask the code words/numbers. Also they respond to your question with the great customer operators.

I have window breaks on a couple of windows, three cameras, and monitoring with ADT. Every time I called them, their reps were knowledgeable, always able to answer a question and prompt when I needed them. I'm very satisfied with their service.

The service is and "was" fine. I didn't have a problem with the service, I would've recommended ADT to all my friends... Until now! My problem is when I first got my ADT alarm (5 years ago) I needed a co-signer, so I had my cousin co-sign along with me. I am single and was the responsible party for paying the bill at an apartment in KC, Mo. This past June 1st 2017, I bought a home in Raytown, Mo. I called ADT to have my service moved to my new home. They told me fine, all I needed to do was to bring the two motion detectors with me to the new place. And to leave the main box in the apartment. May 31st they told me they turned the service off at the apartment, June 2nd they hooked up service at my new home.

Rating them as one star isn't even close to my horrible experience with them! I asked for landline Service for 27.99 at our new home in August. Technician put it in as the Pulse Upgrade at 52.99. I have talked to customer service until I am blue in the face with the Aug, Sept, Oct and Nov billing at the higher rate. AFTER three months I was told a NEW contract would have to be initiated to "fix" the original error. My Nov billing was still at the higher rate even AFTER a rep came to my office to sign the corrected contract. NOW they do not even have any notes or evidence such an appt was made or that the rep even came to my office.

ADT has been there for me for anything that's been needed. I've been with them for 19 years and I have the door and smoke alarms, the main things. Dealings with their representatives have been good. A couple of times when the battery has gone bad, I've contacted them and they've sent me a new one just immediately. I'm totally satisfied with my experience with ADT.

I’ve been with ADT for more than 10 years, and I would recommend them. Their representatives were fantastic when I’ve had some false alarms and when I was testing the system. I’ve also had a couple of issues where I needed to have a battery replaced in the control box. They didn’t want to cover that, but I argued that I have full coverage of the whole system and they ended up covering it. It’s a great value for the product. And I also do the annual pay, so it saves me more money. However, in times of emergency, if the alarm goes off, the call representative time could be a little bit quicker because there have been a few times when we’ve had false alarms and they didn’t call as quick as I would like.

We have alarms on every door and window, and ended up having to buy a lot of extra things we needed. When the representative first gave us the quote, we said it was too much and we couldn't afford it, so he went out to his car for some reason then came back with a better price and we agreed on that. Installation was done last year and we're satisfied with the service so far.

I'm a very highly satisfied customer of 8 years. Why the increase when the services has not changed... I would love an upgraded system if there's going to be an increase in monthly payments... If I qualify for an upgrade, please have an technician contact me. Thanks.

I am very disappointed with ADT!!! My service is NOT working at all and my bill is paid!!! I have been without service for over a week!!! I have contacted and spoke with a different representative for over a week!!! NO ONE has ever been able to assist me with correcting what is wrong with my system and service!!! This is totally horrible!!! I have been a customer of ADT for over three years. Now I’m very disappointed with ADT!!!

I've been with ADT for a long time and I like the camera feature of the system. Their reps have a very good attitude too.

We've had ADT security for years and it's been excellent. We have one of their security cameras inside and they installed the ring doorbell for us. Installation of the system went well. The representatives I've spoken with were excellent. The calls I made to them due to service issues have gone well, too. The gentleman that came out today was very knowledgeable and very professional. He helped us understand this crazy doorbell and he reset it for us.

We got ADT window protection, door protection, and if the alarm goes off, it goes to the center. One time, the alarm went off so we had to call. But it was our fault because we went out the door and came back in too quick. Our interaction with their rep was good. And their installer was good too. I like the system very much. I've never had any trouble with it.

We have the usual windows and doors security feature, a carbon monoxide detector, and a detector for basement flooding included in our ADT home security system. I've had the greatest interaction with the installation team and the contacts I've had with the representatives have been pleasant and useful. I'm satisfied with the service so far.

I would recommend ADT to anybody. My son installed it in his house a couple of years ago and I've had it for three years too. One time, something messed up and the guys came out and replaced it with no problems. We're satisfied with ADT and I mentioned it to some of my neighbors and told them it was a good deal.

ADT seems very helpful and friendly. We have all the features in their package but we don’t use the motion detector because we’ll probably get caught up in it ourselves. One time, it had set itself off in the middle of the night by the glue coming unstuck from one of the doors and it was just flying off. That was a little bit scary. The machine to turn it off was downstairs so, when you’re upstairs and you hear this sound and you know it doesn’t sound good, something is wrong. Do we go downstairs? What do we do? Only to find out that the thing came unstuck and flew up. Our son had accidentally set it off when we first got it, so he had the cops come to the door. He thought he did what he was supposed to do and cleared it, but he didn’t so the cops showed up. The gentlemen that have come out here have always been very nice.

Being a customer of ADT for over 20 years has been an excellent experience. We have not had any major problems with their system or service. Customer monitoring and notification service has been excellent. Will be a customer for the next 20 years.

We've been having ADT's security and fire system for 10 years now and we're totally satisfied with their service. The systems work. Also, my interactions with the customer service have been good.

ADT took over from Brink’s. It just showed up on the bill and I just automatically pay. When I moved here in 2005, ADT installation team hooked the system up and I just pay. I haven’t changed it since then. So far, I’m satisfied with my service. We've spoken with their reps when our alarm goes off and we did it a lot the last few weeks, and they're always really nice and friendly. I usually just pick up and tell them what the password is because I’d know why they’re calling.

The ADT representative that spoke with me was phenomenal! Don was very patient with all of my questions. He was fair with pricing, and upon installation of ADT services, he was prompt and delivered exactly what he promised in the contract.

ADT is the best!!!! I was so pleased with the service, I pay for my 86 year old mother's lifeline thru ADT. The representatives are calm, thorough and so very helpful for all of your services. Any time there has been a concern, ADT is there to assist.

The reps answer the phone on time. They speak fluent English. They are extremely polite. They are competent. They know their equipment and business. And they are very efficient and respectful of my time. I recommend ADT on a regular basis. One of our neighbors, a close friend of my wife's recently signed up.

The representatives at ADT have been efficient. The alarm was set off twice accidentally, and I had the police department sent here quickly. Also, the reps had known what I was asking for, and the installations of whatever it is that I added to the system was done. ADT's technicians are excellent. When I've had an issue with the latest installation, the technician came back and he came up with an answer and a resolution, and it got resolved.

I got ADT installed 20 years ago and they're serving me well. If the alarm goes off even when I'm out of town, they contact me and make sure that everything's checked out at the house. One time, my husband and I were at Williamsburg and they called me. They had already contacted my second contact, which was my son, and he met the police at my home. He had a key so he could go inside and look. They checked everything out and everything was fine. We assumed it was something that set the motion detector off. One time again, the alarm was beeping for no reason. So, I called and they told me how to correct it. Then something on my garage door was not working properly so they came out and replaced it. They've always been very quick to respond to anything so I'm happy with them. My sister who lives in another state also uses them.