ADT Reviews

Their service of the equipment and maintenance of the installation has been very good.

Having ADT Security makes me feel safer while I'm in and away from home. The system is easy for me to use and I can check in on my home at any time and actually see what's going on. I find the system very reassuring.

We had a window alarm go off several times in the middle of the night. We replaced the battery on the contact and it happened again. ADT called at each alarm and were very calm and professional. They waited on the phone until they knew everything was fine. They also helped with immediately scheduling an appointment to come out the next day and check that window. They replaced the contact free of charge and we’ve had no further issues. A very smooth experience from start to finish.

My ADT Rep was superb! Professional, friendly, but most of all quick to thoroughly know what I needed, which was the verification that my niece and my accounts are now separated within the ADT system. Give my Rep a raise! Thank you.

I opine ADT provides outstanding service. Our family has received their services for approximately twenty (20 years. We have several alarms errors (on our behalf), police promptly responded and all was well. Additionally, we had a carbon monoxide alarm and were advised to immediately depart our home. Four fire trucks responded within a few minutes and they were able to determine it was a false alarm. We advised ADT and they sent a technician within a day or two to replace the faulty detector. I highly recommend their services and as a direct result several of our neighbors have procured their services. From time to time I have updated the system and sales and customer service were great to work with. Looking back over twenty years I would do it all over again!!!

I appreciate the fact that when I set my alarm I feel like someone is watching my house in my absence. I also appreciate that the rates have not increased. Your representatives are easy to reach and if I have an issue it is quickly resolved. Great job.

Overall ADT is excellent. Their people when I call in and knowledgeable and helpful. Early on several times I accidentally set the alarm off. They were very helpful. Grade A. Billing is easy. ADT really care about their customers. I highly recommend them to my friends.

ADT has been very good. The monitoring is great. When the batteries are ready to be replaced ADT helps to let me know what is wrong. The only real problem is the ADT clicker is fragile, I need to replace one of them now because it breaks very easily. Thank you.

Very satisfied with the services. Would like to see loyal customers get better pricing as opposed to lower pricing for same service for new customers. Would like to have exterior cameras added as part of the service. The text messages and phone calls are a good way to contact owners when the alarm goes off.

ADT is superior in all aspects of the customer experience. Over the phone assistance is wonderful. Scheduling is great. Technician's are super. And the infrastructure that keeps a customer informed is great. I would never think of switching to another alarm system provider. Never!

I find our ADT system with Pulse to be the easiest to use and most reliable security system available. In addition to reliable security with quick notification of every alarm, I can get instant access to cameras and system status through the Pulse portal.

There had been some break-ins in the area although not too much anymore but it was enough to convince us that we needed a system. So, I decided to get ADT and we got the Home and Away options on our keypad. We've been very pleased with their service so far. One time, there was a power failure out here. The system didn’t go off but it played havoc with the print-out, the time and the date and their reps were very good about helping me reprogram it. There was also a time when the alarm went off by accident when I went downstairs to let the dogs out and forgot that I hadn’t turned the alarm off. Their response was quick and they know what they were doing. We'd recommend them to anybody who's looking for a security system and I would explain how satisfied we've been because they've met our needs. There may be other companies out there that are as good but I have no reason to go looking for anybody else.

We like the security and the convenience ADT provided for us. When I entered the wrong code and the alarm went off we got that all worked up. Everything was fine with that. Whenever they contact me they handle things very well.

Our ADT has an alarm system on it and it's on the fire, police and medical. It does the job of securing my home. When I accidentally set it off, they called immediately so that was good and I had good interaction with them. One time, our maid came and she set off the alarm so the cops came and I got home as quickly as I could and they were totally fine.

The installation technician Mr. ** was supremely professional, courteous, helpful, and humble! I recommend this technician for review and promotion. He is all about making a new customer feel important and informed. I would recommend this installation technician to anyone, whether friend or potential customer inquiry.

I'm 82 years old and when my husband passed away in September, my children told me that they wanted to get me an alarm security for a Christmas present to make them feel more secure that I was alright. My house has been broken into three different times where all my guns and antique clocks were stolen. I also work at Walmart from 1:00 to 10:00 at night and my kids said that they didn't want me coming home at night and not feeling like I was secure at the house.

ADT has been very reliable and we've had them since we moved in our house about 20 years ago. When we have a chance to interact with their reps, it's been very positive. Now, our little concerned is that RadioShack seems to be out of business and we used to buy the battery that powers the system there. I suppose that there are other places where we could get that battery, but where those batteries would be available might be something they would want to notify the customers about.

Today I had to replace the battery in one of my motion detectors. No big deal. The person I talked to 2 days ago told me what to do and what kind of battery to get. Very professional. She told me to call them back and let them know I was changing the battery when I do it because it will come up as someone's tampering with the device on their end. First call today: I get a customer service rep on the line. Give her my info and PW, she says she'll stay on the line till after I change the battery so she can walk me through resetting my panel. I hand the phone to my wife and within 10 seconds my wife tells me the person hung up.

Call ADT to get Service. But somehow, I was billed by a company called “protect your home/defenders.” Called several times about service on $3000 equipment. They would always say they will have someone to come out. That never happened. 2 1/2 Years later, I moved and asked could I get the equipment moved. Everything but a “yes, we will move your equipment.” Yet, it was everything about renewing my contract and selling me more equipment.

I'd really love to write a good review about ADT. Perhaps there will be a resolution and I will be able to do so. I ordered an ADT home security system in November 2017. I told the salesperson that I wanted only the $27.99 package w/ telephone monitoring. The installer arrived in early December, offered all kinds of add-ons as well as pulse monitoring. I turned down everything that would exceed $27.99. He did his installation, left w/o giving me a copy of the contract. When I finally received the contract I saw that he installed pulse monitoring and I was being billed $52 a month. Many many calls to ADT and Defenders have not stopped daily calls from ADT collection/billing department. I will not pay for something I didn't order and didn't want. System has been downgraded now to the telephone monitoring, but I'm still left with holes in my wall and dunning telephone calls. Please help!

We have a big house and I cannot hear what happens in the other end. And every now and then, I go to let the dog out and forget I have the alarm on. ADT has done a good job and I have no need to have really fancy, more expensive equipment. I’m very happy with them. They came out one time to service the batteries. But the representative here in town was a little confusing. There was one place that I thought was ADT and they weren't but I got a hold of somebody who knew what they were doing. When I called the other day, the gal was more than accommodating to send the certificate to my insurance company. Also a friend ended up getting an ADT and I don’t think she uses it as much as I do but she is happy with it too. She has the key fob so hers is more up-to-date than mine, but that’s okay. I do recommend them to anybody that’s asking.

I have had ADT for years. I like the wireless control for the system. It works fine. I can set from my phone wherever I am if I forget to set it. And the installation team were good. They just came and did their job. After they've finished installing they explained to me how the equipment works.

A friend of mine had ADT and referred me to it. I talked with a very helpful rep and I asked him to come back. I had a couple of questions and he came back and explained everything. I was really happy with his expertise and the way he handled the situation. I got a remote to lock the system when I go outside and I have a digital keypad as well. And our rep installed the whole thing. ADT makes me feel secure and I'm happy with it and I recommended it to a friend.

ADT finally cancelled the balance accrued after the account holders death. Thank you for resolving it.

BEWARE- $53 is the minimum to pay to get decent security system, anything less is not worth it. They leave that portion out when you think you can get in for something less. Service call takes 1-3 hrs because they are selling the entire time. Cancellation fax# (866-975-1720) doesn't work so had to overnight my cancellation via FedEx. Had several calls with customer service and they explained that they reset the fax and it should work now and they gave me another #(317-564-2552) which didn't work either. Turns out it's a robocall; not valid fax line. Overall, very misleading- left bad taste in my mouth. They speak of deterring burglars but they also deter consumers by making it difficult to cancel...they figure you will give up and just keep the service.

My service was adequate...took them 15 min on average before a call to law enforcement for an alarm activation. My frustration is regarding being sent to collections after I sold my home and cancelled service. I was given a credit back and 3 months later I received a notice from collections for $146.00. I never received a bill or a phone call regarding this apparent cancellation charge and don't understand why I would be given a credit back after canceling. The rep who gave me the account credit never said a word either.

Signed up for ADT 2016 paying one year in advance. Within a few months phone calls started in from Florida saying I'm behind in the bill. Told them over and over bill is paid in advance with only threats of being turned into a collection agency. After months I called corporate to clear this issue up. Fast forward to 2018 to cancel the service after contract is up, I'm forced to pay for one more month since cancellation takes 30 days. Company is a nightmare, they truly don't care about the client.

My son wanted to contact ADT and got their service for me. I have them for about a year now and it's been good. All I've got is the emergency outfit I wear around my neck that I can use in case I fall or get hurt here in the house. I'm 84 years old and I'm pretty much confined to the house. So far, they've been right there as soon as I pushed the button. They've been very professional, reliable and helpful with all questions. I like working with them. They're really good people.

Everyone I have interacted with were pleasant, friendly, and professional. I have not had any alarms. Most of the time with ADT was in the 7 day new period. The only thing that I would say needs to be updated is that the Permit is not obtained at the police station but at the City Hall Annex at the Ordination Violation Department. I do not have their telephone number. I have been very pleased with our experience. Everyone is well informed and identify themselves with their names and ID numbers.

We used to be with the company that ADT bought up and we've been with them for decades. We have the basic package with infrared sensors and when the installers came out to put in a new keypad, they seemed to know their job. When we've had a false alarm, ADT's reps took care of us very well and it has been a good relationship. We'd recommend them to a friend.

My sisters have ADT and I saw the company's sticker when I went to their house. I decided to sign up, too, and the sales reps I talked to were very professional and very nice. They really got my trust when they were explaining those information. I ended up getting the service package that includes the monitoring camera, the doorbell, and the small iPad inside the house. The guy who installed the system was also very nice and very professional. It didn't take him so long to install everything then he walked me through when I was putting the system on the apps. So far, I'm very much satisfied with their service and I'd recommend them to friends. When you call them, right away they're there, right on time. They won't put you on hold or delay, plus, their customer service reps are very friendly and they will answer all your questions.

We have ADT for 15 years now. We have two systems, one in Colorado and one in Wyoming. We have the alarms for fire and entering when the system is set. In all the years we've had them, their reps have come out twice and our experience with them were great. There is one technician in the Denver office named Josh who has serviced both our systems and he is by far the best technician that ADT ever hired. They should get more technicians like him. He knew what he was doing and he did it quickly and moved on. I was very satisfied with him and I request him when I have a problem. When the Wyoming system went out, it took the phone line out and ADT called us to indicate that the system was down. I would recommend them.

We had looked around to see what we wanted and chose ADT for the house that we were looking at the first time. There are some people that we've been cautioned a lot about, people that are representing ADT but are flaky representations, but we've always had a great relationship with the primary ADT people. If we want more or less, we call and get it taken care of. They're possibly not the cheapest around, but we get good service. In one case, they went far out of their way in working to help resolve an issue with regards to a pre-wired window installation that did not have the sensors in them. We'd spent a couple of hours trying to find the right wires and finally resolved that the wires were never put in. And so, they worked hard and did a lot of work. They even re-wired a really screwed up junction box with all of the parts in it.

I have ADT since December 2016 and I've been satisfied with them. The reps I dealt with on the phone and the one who installed the alarms were very nice. So far, so good. But I've got a smoke detector that's kind of beeping on me a little bit. I have called ADT last Saturday to see if somebody might come out here and check it for me. Their rep told me to take it down and put a new battery in it. But I was afraid to mess with it because it belongs to them not me, so I left it alone. Other than that, I'd recommend ADT.

A number of our neighbors had alarm device so we decided to check it out. We looked at Night Owl and ADT and I decided to go with ADT. I hope they're doing their job. We had a little bit of an issue to take care of the contract not filled out right so, I had to go back and forth a little bit to get it corrected. And then, I got a notice over the internet that the contract wasn't right. The "correction" that came in and then when I didn't read it right I signed it and it still wasn't right. So, I have to go back again and get it corrected again. But it worked out. During the installation the guy who came seemed to do a good job and was very knowledgeable.

I'm very satisfied with ADT's service. I have the windows and doors on them. I recommend ADT all the time. It's the best one around.

ADT gives me peace of mind. I won't go with any other company. I got the Ring doorbell. It shows me when somebody's at the door immediately. It will pick them up as they come up the walkway. I know before they ring the bell. It's great too because at times it takes motion. I know when my mail comes. However, should someone attempt to break in or if the alarm goes of, they end up calling the house, and that delays the response time. They should speed up the response time. Rather than having them call and go through the nonsense, give them the code and all that, they should just automatically go to the police. But with all the gadgets that we have, we can get the information instantaneously and we can act quickly as well. I've recommended ADT to several people. In fact, my sister have more lavished unit than I do.

This company’s customer service give you false misguided information. I was told Wrong information. Here I thought I terminated my account. No problem when I talked to a representative a year ago. Only to find out that it wasn’t at all! Be careful. This company gives misleading and inaccurate information.

The sales rep was very helpful and made sure that we were getting everything that we would need from a basic standpoint. The installer was very patient and even had to wait for us to get home. Once there he was thorough and made sure we understood the equipment and how it works. When he was done we were able to play with the system a bit before it was live and we ended up feeling very secure and confident in the system.

As we have only had our system for 24 hours. I will withhold my complete review for now. Just be aware that the sales pitch of a $ 99.00 installation includes a system that may secure a building the size of a one window outhouse. So be prepared to spend much more if you want a system to cover your home. In our case over 10 times that amount! Although our system did include an exterior alarm and some key fobs. Also, the $100 gift certificate? --- Can cost 4.95 S&H plus the cost of the required certified check or money order which of course takes time and travel to get. Apparently a personal check is not good enough. A little mutual trust would be nice, after all I am trusting them to help protect my family and home.

A neighbor friend was a sales rep from ADT. I got the basic alarms from them and their sales rep was very friendly. Their installation team also did a good job. So far, I'm contented with my experience with ADT.

ADT is a pretty big name in the security business. I talked with some people who had ADT service at their house and they were saying praises for them. I have known by reputation that they were very good. Their reps answered a lot of my questions and I was satisfied with them. It just took a long time for the installer to get everything wired and was extremely exhausted when he left. I have their wireless keychain and the keypad. I don’t have the motion detector though because at the time I was contemplating on getting a dog. If I were to put the alarm on and the dog was in the house and it started walking around, it would trigger the motion detector. I didn't want to have to keep coming home because of that.

I've had ADT for years with the telephone and the internet. They've been thorough with anything that we've needed. I don’t call very often and when I do, they’re always helpful.

My experience with the equipment is very good. The gentlemen who did the installation were very efficient and helpful and pleasant. But the people on the phone for sales and billing need retraining. The first 3 people I dealt with for sales gave me false installation information. One date give for installation was a date I was going to be out of state and no way would I have given permission to have the system installed on a date when I would not be home. At last the 4th Sales Representative handle everything like a professional should, and everything went as schedule. And then another big error on your part. The monthly payment was to come off the checking account. The payment for the equipment was to be put on my charge card, lo and behold both payments were put on my charge card. Please do not try to correct this mistake. I have adjusted to your errors and I don't need to compensate for any more of your mistakes.

ADT seems to be in the habit of using bait and switch techniques with their new Customers. I called to have a system installed and was given a price for everything and when they came out, the price more than doubled. Buyer beware. It seems this is a common practice with them.

I had the company that was before ADT and ADT bought them out, so I’m a loyal customer that just grandfathered over. We added some more equipment not too long ago and scheduling the installation was simple. The guy that came out was very professional. He explained everything to me and quickly put everything in. He showed me how to use the camera and he set up my computer for me. It was great. I was expecting half a day and he was here an hour and a half. The only thing I don’t like that changed from the system I had is that when I go to leave, I have to wait for everything to really set. In the old system, I just walked up to the box and put “Hit” and I was out the door. I didn’t have to put in my code and wait for it, so it was much easier to leave.

Great technicians. Other than that terrible customer service and liars. Sergio and the lady on the phone lied to me about replacing my cameras. Do not trust anything Customer service tells you. Save yourself a headache and go with another company. Feel very unsafe with their customer service. Technician did a excellent job. Unfortunately Customer service shot that one.

Our salesperson addressed our concerns, answered our questions and came back out when we had some trouble. He was quite good. The system was installed and the guy explained how to do it. I like the stay feature because we have a dog. We can arm the outer doors that turn off the sensor. We've had ADT for three years and our experience has been pretty much positive. It's a good value.

We got window and door motion sensors from ADT. It's kind of waste of money, but my wife likes it. If the alarm goes off, nobody’s going to be here before they're gone. The reps at ADT were very friendly and helpful though.

I have scheduled for a technician coming to the house checking or fix the communication panel problem but after 4 weeks no show off or call even though I did call for confirming... I don’t think to recommend for anyone!

We got our system through an authorized retailer and had it installed about two weeks ago. We have the infrared detector and two glass break sensors. Everything worked just fine until the other day I had it set to alarmed stay and closing a door (not slamming), set off the glass break. The alarm went off and it was late at night so we disarmed it as to not have to deal with it going off again. A few nights ago we were at a friend's house and within a matter of an hour and a half received three phone calls from ADT because our dog set off the infrared detector even though we were told by the retailer that her size would not set it off. Today, my dog's barking tripped the glass break sensor. We can't even arm our system anymore and can't get out of our contract. However, our technician was really fantastic and did a great job.

We started out with Brinks and then it evolved over a period of time into ADT. The transition worked out okay and I've had a good experience with customer service. They were friendly, knowledgeable and helpful. We got the basic system. We have one motion detector and then sensors on the doors and windows. Their response time was pretty quick and I'm very satisfied with their service. I would highly recommend ADT.

I’ve had my system for 30 years and I’ve been happy with ADT's service. The installers were on time and courteous. I had some equipment put in recently and I had an alarm go off. The reps were all friendly, knowledgeable and helpful. I also had an issue with my billing so they helped me. Somehow they had changed my billing from automatic draft to an email, but they corrected that.

ADT has been around for a while, and I’ve heard good things about them. Somebody I know has them, and they were also recommended by somebody else I know. I’ve a very good experience with ADT, and were satisfied with their service. There are some things that we still had to learn, but it worked out. The sales representative that came through was also great. He was friendly, very knowledgeable and informative. He didn’t seem like he was in a rush to get us signed. He also took his time to explain things to us.

ADT has a wonderful sales representative named Nelson who was recommended to us by our neighbor and we specifically asked for. We really liked him, his personality and overall knowledge of what he could bring. He was great to work with, very personable, and very interested in making sure we were happy. He understood that it's a big thing to change our security system after 25 years with our provider and it was going to be a big job. Then he had the professional installers come and he was also actually here to double check what they were doing and answered any questions we had.

I was with Brinks and ADT bought them out. I have fire and burglar alarms with my service package, plus an emergency button. I have the system for at least 20 years now and I'm very happy with it. It works and I would tell others about it. Their service has been very good, too.

ADT was installed in our house when we moved here and we just activated it. We've been with them for about four years already. Speaking with their rep was good. He was a really nice guy. He came in and the installers also came in and put little motion detectors in on a couple spots. The others were also good. We had no problem with them, too. However, a couple of times we have either forgotten or not shut off the alarm fast enough when we’ve gotten in the house. I thought that someone was to call us and check on things, but no one has. Nevertheless, we’d recommend them. It’s a good system.

Thank you for being a responsible and high quality service for this past year. I appreciate the very competent people you have and have had a very positive relationship with ADT. Looking forward to continuing with your service in the new year.

The technician was friendly and thorough. He explained how the system worked. He also explained our down payment schedule and our monthly payment plan. He was with us all day and had a very pleasing personality. When he left us we felt that we had made a new friend.

From the customer service when I made the call to the serviceman who set up the system the entire event was professional and efficient. I'm pleased with the service. I've only had the service for a couple of weeks but so far so good. When I push the button on the keychain thingy or if I use the app I'm able to turn my system on or off.

I’ve had ADT regular alarm since 1998 at my home and I've had no problem so far. A couple months ago, I got the doorbell that has the video and so far, it has been good. My husband is a contractor and sometimes he leaves the truck out in the driveway. There have been several times they have broken to the truck, so I’ve decided to do get that.

The first time we put ADT in, the rep came in and he explained everything. He was very courteous and put in all in. And then about a year later, we had problems with one of the devices that was hooked up in our bedroom that was supposed to speak. I called ADT, another rep came out and put another one in. Both reps were excellent. They were on time and went straight in to work. The first rep asked us where we wanted the devices installed and we had one device installed in our bedroom that speaks, and then the other one in the laundry room. After that, he cleaned up after himself.

At a time when we were trying to decide on a home security system, we got a brochure in one of the newspapers about a little deal ADT was running. We had always heard that ADT was very good and we got the motion detectors, the keypad, sensors and other basics included in the package we purchased. We’ve been very satisfied with it. One time, the power was off for our keypad so I called the ADT team and they tracked and said that there was trouble in the area with the power being down. But they also said that they’d have it back and running shortly. Sure enough, once that power came on, it had come right back on.

Our experience was easy from start to finish. Alex was who I spoke with to set up my appt and get info on getting ADT. CHRIS was our installer and he worked very hard for hours to get our system installed, he went over everything. We had an existing system that was tied to our cable service with another company that we installed over 11 years ago when we moved in so he removed the old keypads since that is where we wanted the new ones. He is so patient and a hard worker. Chris is a credit to your company. We have set the alarm off several times while learning and your response has been prompt, polite and understanding.

We've had ADT close to 20 years and never had any problems with them. Their service has been very good so far, and the customer service reps seem to know what they're doing.

I used to be with Brinks, which was purchased by ADT so it was an automatic transfer. The rates increased immediately, but as far as the remote attention, it's okay. Everything that I used to have with Brinks, I got with ADT. Before, we'd get a call from Brinks and they'd ask for our password, but that's not the case with ADT now. If we cancel immediately, there's no call. Also, ADT's reps were friendly and courteous.

We had Brink's way back in the '80s. We quit it for a while then we went back and ADT bought Brink's. We have them for years now and they've been very wonderful. We have the keys for turning the alarm off and on, and we have a camera. We also have apps on the phone to turn the alarm on and off and they're pretty good. If we need ADT to come out, they're here right away. Their service is fast and they answer all our questions on the phone. They've been great.

ADT is a good company. And when I purchased the system, the representative I dealt with was great. So far, the service has been good. I got cameras to let me know when the front and back doors are open. I got one sensor for all my bedroom windows and I have one in my den window. And I have a remote, too. The only problem I have right now is I can't get my four-digit password to get into my alarm. I have to log in before it will work and I have forgotten my password to log in. Other than that, my experience has been excellent.

I reached out to ADT and told them I wanted a security system. I saw a flyer and the cost was $27.99 but the rep told me that it was $54.99. He explained about the landline versus the cell phone line and if I have a landline, the cost was $27. I told him that I got 13 windows and he said the promotion was only for six entrances. I needed 13 so he did the math and gave me 13. The experience wasn't like somebody was trying to sell me something. So it worked pretty fluently. I got the basic alarm system from them and have the app on my phone which I can turn the system on and off from it.

When we first came to Florida we used Brink's and they installed my system and that's over 20 years ago. And then ADT bought out Brink's and we just stayed with them. In fact they were going away and they're coming back today to upgrade us to a wireless service. Their customer service agents and sales reps were very courteous, very helpful and very considerate. We keep dealing with them because they've been very fair to us and their service is excellent. ADT is very reliable and fairly priced.

I had been a loyal and satisfied ADT customer until now... I am furious, and I don't feel I can trust this company any more. I recently moved and went through all the necessary and proper steps to transfer my monitoring service to my new home or, so I thought. Big Lie #1: After the installation in my previous home, the ADT technician said if I moved, I could transfer both the new equipment as well as the service to my next residence, but this turned out to be false. Not only did I have to purchase new equipment but also moving is considered an early termination of the contract and not a transfer.

I’ve had ADT for over 20 years. One gentleman did the installation for a few hours and he did a great job. He updated stuff and it went really well. They're a good company and they do their job.

I’ve had ADT years ago when I lived at another place in another town then I’ve never had another security system since then. And then an ad for ADT popped up on Facebook, and I was a ta place and time where I could get it done. Their sales representative was great. He told me that if I was interested, I can do whatever, and I did it. This was on a Sunday, and they installed it the next day. So, it has been great from beginning to end. One man came out to do the installation, and he was friendly, very courteous, and knew what he was doing. He got the job done, and he was out of there. So far, I haven’t had to use the system as far as having an incident where the police were called, and hopefully, it will never happen. ADT is great, and I have told my friends that if they were considering a security system, they should give ADT a call.

When I moved in here 22 years ago, I had Brink's because I had them in the former house. Then ADT bought them out. I've had good luck with them and I like my system because it's simple and I understand it. I have the screens that monitor the other two sliders in each bedroom. Then I have the regular detectors for whenever something is up in the hallway through the entry hall. And I'm going to have the service where I can press on options or buttons then I can be in the house and still have the alarm of the certain doors and the screens. Once or twice a year, I accidentally set off the alarm due to the fact that I don't get in the house quick enough. Now that I have a walker, I have to get that in from the garage over the threshold to shut the wire off. Sometimes, they don't quite make it but I usually press cancel and I'm able to eliminate calling the police or ADT's reps calling me. Whenever I talk to them, they treat me with pure faith.

The experience was pleasant and thorough. It took a bit longer than I had anticipated (6 hours!) and I felt mislead and boxed in regarding automatic payments. I am not a person to use the automatic payment option. My credit only allowed for this option but I was not told this information until after the installation was done and my old equipment had been removed. My only choices were to undo the installation (I would have needed to replace equipment from my old provider) or move forward with automatic payments. This information should be presented PRIOR to installation. Overall I would recommend the service. I just wish they had been more upfront regarding payment policies.

Installation tech was very helpful, and did not force any unwanted equipment or services on us. He helped us understand how each piece of equipment would help at each point of the home, and was helpful in understanding the various controls on the main panel.

Customer for 3 years and within that time the small plastic piece that keeps the keypad door latched has broken off due to nothing other than normal wear and tear on our part. When this happened the 1st time 1 1/2 years after install we were told they don’t replace only the plastic flip door piece that covers the keypad. Our only option was to replace the whole keypad itself AND renew our 3 year contract. We reluctantly agreed as it was the only option. Now 1 1/2 years later it happened again! I called ADT and yet again no other offers or options to take the opportunity to recognize their shortcoming by not having a replacement part offered for no or very low cost or comping the cost or contract renewal requirement in order to deliver legendary service to their customer.

The installer was very nice and helpful. He promptly returned to correct a problem with one of our door contacts not being connected. The upsetting aspect was we were not advised through ADT initial sales force nor the installer that there would be additional monthly fees ($15 extra/month) for camera monitoring; we were just encouraged to order a Yi or Nest camera on our own which would be approx. $40-$50 as compared to approx $170 if we ordered ADT's cameras, and then the Yi or Nest camera would be installed free of charge. An additional monthly camera monitoring fee and phone app fee was not mentioned--or at least it was not made clear. So now, I guess we're stuck paying an additional $180 per year X 3 years = $540, plus taxes. All the little charges add up. It's very upsetting. Feel misled! Buyer beware!

I started out with Brinks then it was bought out by ADT and I stayed with them. I've been with the service for 30 years or more and I am satisfied. Everything I need, I have right now with them. When my battery was bad, the tech who came in and replaced it was great. Everything went fine and it was an easy thing. I would suggest ADT to others.

I got ADT through my insurance company and I've been with them for several years. The individual that came out and installed it was super nice, knowledgeable and on point. I had a lot of questions ‘cause I wanted to know everything about the new system. He showed me how it worked, showed me how to log in on LAN and I can even log in on my phone and view it. If the power goes out, the system still works. It's setup on the wireless and I have wireless cameras that are tied into it that feeds back into the server. So, the whole house has surveillance capability and motion detectors. They've done good work for me and I’m very satisfied with them.

I’ve been with ADT for a long time and I get what I need from them. I get protection and their equipment works. Everything is good and I have no problem with the system.

I had ADT where I used to live, then I moved and got it reinstalled. I called them, let them know and then from there, they scheduled a tech to come out to help install again. Their system works for me, and the reps have been friendly and professional.

I had originally been on Brink's and ADT took over Brink's. The ADT person that I talked to was very courteous and tried to help me. My original installation was done by Brink's, but the alarm is running. When I was on vacation a year ago and the alarm went off, my neighbor next door came over and got at least the alarm stopped. She called ADT and their technician came out. When I travel, I change people who they have to call and they have been very patient with me because I need to have different people for them to call when I'm not home.

There is a lot of comfort knowing we have ADT. The system works well but AT&T which is part of the service doesn't. I should be able to kick it on with my phone, but it doesn't always have enough power to make it work. At first, we were calling because they weren't getting the signal back at the service. Then, we found out that we didn't even have a contract with the people who actually put the system in. The installers were going to charge us to come out and work on it and then we found out that I should be actually calling ADT. They said they don't charge service calls. They came and they straightened everything out.

We purchased a house with a working touchscreen alarm system. ADT sent out their contracted company, Safehaven, to activate our system. Safehaven told us the system is defective and must be replaced in its entirety for $3000. They removed our entire system and installed a cheaper model of lesser quality. We have had broken sensors already in 6 months. I called ADT about this issue and their rep told us that Safehaven does this ALL THE TIME and ADT does NOTHING about it. ADT’s ‘consumer advocate’ was incredibly defensive of ADT and was of no assistance when I requested our prior system or a comparable one he returned and installed and we be made whole for their fraudulent representation. I will never renew with ADT or use them ever again.

The previous owner of our house had a sign on it and they had ADT's service. The package we got includes sensors, detectors and a fire alarm. We got a couple of installation guys out and they were very efficient. My only issue is trying to get them on the phone. They're just like anybody else where you call and you get 40 to 50 minutes' worth of hold before they answer. The problem is sometimes you call them on the cellphone and the cellphone battery goes dead before you get someone. Then you got to charge it and do it again. But their reps have been fine and they follow through every time.

We're very satisfied with our ADT system. We have the Wi-Fi and they call us if the alarm goes off and we're not home. We also have the motion sensors in our home and in our shop. We had problems where our sensors would go off. The ADT technician came in and checked them. He was really nice anytime we'd had him to come to our home. He also never had a problem stopping by on his way home because he lives in Courtland and we live in Post Falls. The system went off about three or four times and ADT had always been really good. One time, they notified the police when they couldn't get a hold of us. We've been very happy with their service. I would highly recommend them.

I had a break-in and so my son in law did some research and had ADT put in my house and his. I've had it for a number of years now and I'm completely satisfied with it. Anytime I've had a problem and called, they've been wonderful to walk me through it. Occasionally my little beeper would go off and keep beeping, and I'd call and they'd say, “Let's do this, and this, and this." So, they've always been really nice and helpful.

A couple times I’ve had my alarm go off which was my fault, and I’ve gotten a follow-up email from ADT. They call to make sure that everything is okay, then they reset the alarm. Everything works well and I'd recommend them overall.

ADT has a very friendly team. I liked the way they went over everything, including how many dollars I had to spend. The sales rep was great. He explained every feature, but at the time, I couldn't afford every feature so I just picked out what I really wanted. Installation was great as well. I'm very illiterate when it comes down to phones and computers, but the system is very easy for me to work. I like the little pad upstairs wherein if I forget to alarm the system, I can alarm it up here. My granddaughter and my daughter like it and they said it's better than Xfinity. I would recommend them to a friend.

Everything was handled professionally by our technician. We are pleased with ADT. They were on time and we did not have any issues. Very pleased with the service we get and the confidence in the set up. We will recommend ADT to family and friends.

I love ADT Pulse and how I have access to my security system via my telephone. The technician who came to install it was extremely friendly and helpful in explaining how the system works, in addition to customizing it to fit my needs based on my condo.

We got our home security 24 years ago, and it was changed two to three different names before it became ADT three years ago. I have the alarm system then I did the cameras. I also have the dual ring, though I think it is different but the same person who set it up was with ADT. The sales reps were very pleasant, positive and outgoing. The installer was very good, helpful and tried to explain everything. He answered all our questions and even left a number to call if there's any problem. I've never had any negative experience even when my alarm goes out accidentally. They always call and if they don’t get me in my house, they call my cellphone, they text me or they send the police out if they have to. They're a little expensive starting with the time I had them, but whatever they say, they will do and they are very positive about that. You'll never be wondering. I could get a cheaper alarm system, but I'm very happy with ADT and that’s why I keep it.

We've got ADT 10 years ago. About a year after I had it, the wife went away to take the dog for a walk and left the stove on. The smoke detector picked it up and the fireman got here and took care of it. If I hadn't had ADT, I’d have some serious damage. They saved our house. That was why I still have the system because they were Johnny on the spot. I had the system upgraded not too long ago and now, I've got the alarms, motion sensors, cameras, and remote access. In addition, I haven't run across anybody from ADT that doesn't know exactly what to do and when to do it. The guy who installed the update was informative, helpful, and very clean about what he did. I recommend ADT. There are cheaper ways to go but ADT is a proven company.

I am super excited to finally have the protection my family deserves. We've talked about home security for years but we finally took the step to protect what we've worked hard for, BEFORE a break in occurred. The technician was very knowledgeable, friendly and made the process easy to understand. My kids are older teens but I now have the added security knowing they have a panic button if they're scared or they can activate the security system while they are home.

Larry and Todd were very professional, and polite as they assured that they were doing Quality work in their Burglar/Security & Smoke Alarm System. We were pleased in their installation, application and education about the Functionality of them. They took the time to go over the paperwork from the work accomplished and that we knew how to use the security panel & panic remote.

We were told it was a bad battery. We replaced battery but problem persisted. Tech checked battery and although expiration date on battery was 3 years away, his voltmeter indicated battery was bad. He replaced battery and false alarms have stopped.

Most of what I learned about what was required and cost I learned via the tech visit. What I thought would be a 2 hr. visit took over 5. That said, he really did a good job and developed a solution for us that made sense. We are happy with our install and look forward to the protection.

I’ve had ADT systems at multiple homes. In general, I’ve been happy with the monitoring service and haven’t had issues. It’s clear that when you have an issue, the company is fully focused on getting customers and not resolving your issue. For the last 2 nights, a faulty sensor has awoken my family and the fire department several time (5 times in 2 hours starting at 3 am). ADT’s response is to schedule a technician the following week. What makes this unacceptable is that they currently advertise next day install in the area. That tells you all you need to know about the company and where their priorities are.

After giving me a contract for two years, in the amount of $29.67 tax included. This contract was provide to me on approximately 09/18/2017. However, I keep receiving bills for different amount(s). I'm very disappointed with ADT, because they are not honoring the contract given to me by their representative.

ADT has been wonderful and they are very responsive. We've had them for many years. We have a yard sign and a monitor control box at the basement entrance and in the living room. Also, the representatives are very good, nice, pleasant, and informative. One time, they called me and I followed up down in the lower monitor box and I got a call right away. They wanted to know if everything was all right and they fixed it right away. It was nice of them to call.

The ADT reps were fine and they answered my questions well. Plus there was no installation fee. However, I had to cut it down because because expenses were getting too much. They keep raising the price like everybody else. The only thing that goes off is the smoke alarm because I’m here most of the time. It would be nice to have the cameras, but it's beyond what I can afford. There’s no discount, which would help us old people since we have the most to worry about because we can’t defend ourselves. But at least ADT is reliable and they don’t feed you a bunch of garbage. I like the fact you could call here in town. With these other companies, there’s nobody here. You have to call in California or somewhere and that’s annoying.

I have been a customer of ADT for many years (8?). The service has always been fine. Last year when we needed a sensor replaced a sales person sold us on an upgrade to include interior video monitoring (which we had no need of, but since it was being presented as the same service we were getting already, why not?). He claimed it would not change our service at all. Never was it mentioned that this would then enter us into a 3 year (yes 3 years!) contract. When I tried to cancel service the early termination fee was over $600! I need to stop being so naIve as to trust sale people and read all the fine print. Ugh.

We have ADT indoor alarm on our doors and windows and so far, we’re very satisfied with them. Everybody was just great.

ADT technician Anthony was very professional and patient with explaining how the system works and where we were vulnerable to theft and harm. So far we are pleased with the system and have no complaints. It has been easier to learn how to use than we expected.

I use to have ADT security service and was conned into changing to Vector. The three years I was with Vector I hated the service. I changed back to ADT where I knew I could get excellent service and professional reps.

My wife and I purchased our first home in September 2016. We were very excited to start the next chapter of our lives. As everyone knows moving is hectic, it was made more stressful when an ADT sales rep decides it would be ok to just walk into my house uninvited while I was unloading my moving truck. Apparently he knew we just bought our house from some website and was telling me the importance of home security and that anyone could walk right in just as he did. I politely told him that I was very busy at the moment and it was something I needed to discuss with my wife and he would have to come back another time and to either knock or ring the bell before he came in.

ADT has good ratings online. I just called them, set up an appointment and they sent someone down who evaluated the property. We talked and the person was very professional and courteous. The installer explained what I paid for and what he was going to do. I had some questions and he had more information than the rep did because he had a lot of experience with the installation. I was able to make some last minute changes and he accommodated them. Everything was good. I'm very satisfied so far.

The ADT reps were very responsive. There have been a couple of times that our alarm went off and we didn't intend for it to go off, and their representatives came out including the one that we talked to when we initially purchased it. They were all very nice and knew what they were talking about. The installer did the installation professionally and told me everything that he was doing. He went all over the house and informed me as to why he was doing what he was doing and what I could expect. ADT services are excellent. In fact, when I asked them for the certificate for the home to send to my insurance, they gave it to me. I would recommend them.

I am very happy with the ADT system that was installed after purchasing my new house. Very confident when I leave my home. The installation was quick and painless. Would highly recommend ADT. The cost is well worth the security provided.

We sold our home in May 2017 and began construction on a new home in June 2017. We had to disconnect our ADT service from the home we no longer owned. Since we had not met our 2 year contract timeline, we were required to pay a penalty of approximately $400. We were given the option of ‘pausing’ our account until we moved into our new home. Our ‘penalty’ would be waived as long as we re-signed a two year contract. We spoke to a representative numerous times about this (15+). Today we got a call from a collection agency about the $430 we owed ADT. We believed our account was in a ‘pause’ status since our home is still under construction. We have paid the penalty and will NOT be using or recommending ADT to anyone. We spent way too much time on the phone with the same incompetent sales rep who made false promises... all for nothing.

My services went out on a Tuesday and ADT called me right away. Representative 1 informed me that she reset some things on her end and that I would need to call back in 24-48 hours. After 48 hours I call and spoke with representative 2 who informed me that representative 1 gave me incorrect information and that representative 1 should have never ended the call without troubleshooting the issue and if that did not resolve my issue, a technician should have been sent out. Representative 2 could not troubleshoot my issue because I was on my way to work. I called the next day and a third representative informed me that we did not have to troubleshoot anything, and that a technician needed to be scheduled. I was given a credit to my account for the days I had gone thus far without service.

With ADT, our house is reasonably free from being broken into when we lock the doors and turn on the alarm. It's doing what it's supposed to do. My husband handles the system around the house and he hasn't complained about it. We've had ADT for a number of years and we are satisfied with them. We've been happy with the service and it hasn't been a cause of any problems.

I've been with ADT for about 20 years. There has been a few little things over the years that had developed and they always seem to be right on the job. When I had an incident in the past, they responded by calling the police and sending someone out to my house.

I have had ADT for nearly two years, and have had service people out to my house at least 5 times due to various issue with low battery. Today I asked for someone to come and replace the equipment because nothing else has worked. An appointment was scheduled, but I'm being charged $25 for an activation fee!! I complained about it and was told it could not be overridden, so a credit would be applied to my account to offset the fee. Ok but what about some compensation for all the issues with this system? For all the nights I couldn't sleep because the thing was going off every 30 min?

One of my family members has ADT and we've had this thing for years probably about 10 years. We had Brinks and then it went to ADT. I have the door, window and motion detector. One time when I left the cat in the house, I forgot to turn the motion detector off, but they were nice about it. I am perfectly satisfied and they're doing exactly what I wanted to do.

Very happy with my experience with ADT. I am grateful for the peace of mind having the system provides. The representative was professional and knowledgeable. The system is easy to use. I would recommend ADT security services to my friends and family.

This is the second house I've had ADT in. A good friend of mine recommended ADT and then connected us with Dianne. And then talking to Dianne she sounded very positive and very knowledgeable. There was no doubt in every word she says and even her body language was positive. And so far the equipment has been reliable. The techs were also very professional and courteous. I've been in that line of work myself and saw that these guys are good. I would recommend ADT. Some of the others that I have talked to, I couldn't believe what they were saying. There were unsure of themselves, stuttered when they spoke. But everybody with ADT are very forward and very professional. Plus they have a good product.

I've had ADT since 2011. They've been around a long time and I've always heard good things about them and with their reputation, I decided to go with them. I live out in the country. I would stand on my front porch and I'd see nothing but pasture fields and mountains off in the distance. When I moved in, I had a 13-year-old daughter so I wanted to make sure that if something happens when I'm at work, somebody knows. I've had to call in customer service several times. The guy that came out to initially sell it to me was a good guy. He wasn’t pressuring and answered questions that I had. I've had a few time as far as having to have somebody come out and work on things. The people that came out and fix things were really good. They're always understanding of me and my times when I had to work. They were very accommodating to my schedule.

Rep was good, knowledgeable and did not oversell any particular level of protection, but listened to us and found the right system to suit our needs. There was a problem with one of the sensors that required a visit by a technician to re-mount it so the system would work properly. The technician was very good, but the coordination of the timing of her visit was badly handled and we waited all day for it when we should have been notified by lunch time that she would not be coming until late in the day. Frustrating, but all else about the experience has been very good.

I am satisfied with the service. My husband had left the house one morning and put the Away Alarm on even though I was still in bed. When I came out of my room, the alarm went off and ADT promptly called me.

Been a subscriber for over 18 years through USAA which highly recommend your security plan over the service plan that was installed by our builder. ADT came in and upgraded our keyboard, added a Carbon Monoxide detector and a emergency key security panic alarm and enabler. Wonderful service.

It’ll be five years this month since we started service with ADT. We purchased a new house then and the house was totally wired for security. I was familiar with ADT in terms of their performance and their reliability. So, we had an opportunity to have ADT come out and set up our security system. And we did. And we’ve been with them ever since. Their installers really didn’t have to do much since the house was totally already wired, all the windows, the doors etc. All they had to do was put in the box and wire into it and set up the various zones. So, the installation went smoothly. There was a time I called their customer service but it had more to do with pricing issues in terms of Comcast contacting me to get their security system at a fairly reduced price compared to what ADT was charging me. And ADT agreed to match it for two years. Our experience with ADT has all been good.

Zach was my technician, and he was so nice and friendly and extremely helpful. He wanted me to have the best possible security I could have and afford on my income, He went above and beyond to make sure that I was happy with everything. I love knowing that I have the best security I can possibly have. I feel very safe in my new home. I would definitely recommend ADT to all my family and friends!

Excellent installation and explanation of the system; I needed an additional visit to fix a minor installation problem and the technician came out the next day. The fact that two technicians came out do the installation made it go quite fast; they were able to come out just a day after I called for the system.

We’ve had ADT service for several years. Fortunately, we have not had any break-ins. We’ve had a couple of experiences where a household worker set off the alarm and we had to deal with that. We’ve had a couple of times when the battery was dead and we would get the alarm system going off and the ADT reps have been responsive. They’ve come out within a reasonable time. They’ve been good. They've always seemed courteous and good at diagnosing a problem anytime. And the other times when the alarm accidentally went off, they’ve responded appropriately. So far, our experience has been great. I would recommend ADT to someone looking for the same general service we are looking for.

Everything I did when I got the ADT system was over the phone, and then techs from ADT came to install the system. I have two of the motion detectors and those are the best things I like. Last month, the system went off at three o’clock in the morning. A guy came and said, “Maybe because you don’t turn the heat on out here at night or during the day,” but we turn it on when we go out there. I said, “We’re having all these alarms since 2011 but it hadn’t done that.” The guy checked it out, left, and then it went off again at three o’clock. I said, “I'm tired fooling around. Come here, take it out, bring another one. Reset all. I’m not waking up at three o’clock in the morning anymore. Nobody's leaving here until everything works.”

My account is paid in full yet I am received robocalls for me to call your account services. I did that and was assured I would receive no more calls. So why am I still getting your annoying calls? This never happened with Protection One before you took it over.

We have been long time customers of ADT and have recommended the company to many of our family and friends. Their customer support is always professional and the very few times we have needed service - on time with the appointment and have handled the situation timely and have the patience to answer any and all questions. There has been time the alarms have gone off and they were very quick to alert us of the situation. ADT provides the confidence you are looking for to protect your home.

Excellent customer service. The installation was completed as promised, when the appointment was scheduled. The technician was helpful explaining how to operate the system, and which plans worked best for my family. The technician cleaned areas where work was done.

I’m very satisfied with ADT. When my children first put the security system in for me, it was with Broadview, and then they sold to ADT, and I’ve been with them ever since. I just send my money one time a year. And I’ve set the alarm off accidentally about three times in the seven years I’ve had it like one time when I got up to open the door to get my newspaper before I turned the alarm off. But I’ve never had an occasion to need anything. I feel really safe when ADT's set. Three different times, I’ve just opened the door. One late evening, I had already set it and somebody was knocking on my kitchen door and I forgot to turn it off and opened it. I’ve had three times of that but in just seconds, they had called to make sure that I was all right, and that gives me real security since I live by myself. I recommend ADT all the time. In fact, I’ve had two different people to get it because of my recommendation.

I've had ADT in the house for around 20 years and they do a good job. I've never had a break in but if something goes funny they let me know. Most of the time I communicate with them online and when I deal with their representatives they are always fine. They just do what I ask them. I had a different system like 28 years ago or more and it didn't work very well. But when I got ADT it seems to work all the time. Every now and then the battery burns out but that's very rare and they put new ones in. ADT is excellent and I would recommend it.

We’ve been with ADT for probably 35 some years. I’ve been satisfied with them and I would recommend them. Reps are professional, especially with the way they handle when my alarm goes off, just because I forget to take it off. I really like all the features the system contains, and being able to put the alarm on as I go out of the door.

The technician for on time and very informative, I was glad with the choice I have made. The system was very easy to learn. The technician recommended a system that would suit my home and I appreciated his expertise and knowledge, it made my decision that much easier.

When we purchased the house, a security system was part of the package and they installed the system from ADT. I have them for the last 35 years and they've been excellent. They are very fair on the pricing and have good service and equipment. Their installers were very professional. They did the installation fast and in a timely manner and everything worked out fine. A supervisor followed-up to check the work and the follow-up was good. Also, they updated the equipment and I now have the wireless system.

The customer service with ADT is terrible. Over the 2 years I have had ADT, every person I have spoken with on the phone has been rude or treated me poorly. I called today to cancel my services and received the same treatment. When I asked to speak with this representatives supervisor, she refused to transfer me. With customer service like this, I do not know how ADT keeps customers. To anyone planning to get ADT, consider their customer services prior to deciding to trust them with the security of your home.

Marcus was an excellent technician -- very friendly, knowledgeable and helpful in getting me the best deal possible. I was under a time pressure, and he was terrific in working quickly and thoroughly to get the new system installed. He explained how to use the system and assured me that I could ball for technical assistance if needed. So far, I've been able to figure the system out myself; it is fairly self-explanatory.

I took ADT right when my husband died and that's been 10 years ago. The ADT sales rep was very helpful, very professional and he put my mind at ease. I was very pleased. The installation was easy. I've got one little feature that I set when I leave. But then at night time, I set it that when the door opens, it comes on instantly. It has been a very comforting experience and I highly recommend them.

I've been with ADT when it was still Brinks. Installation was okay but took longer than I expected and was inconvenient. It was about from 9:00 in the morning 'til 6 o'clock in the evening. There was just one guy but that wouldn't take all day. Other than that, I like having a camera so I can review who is going to set it out which is something new for me. I also like the siren which has a different sound and the talking keypad which tells me how much time I have to get out of the door. I'd tell my friends that I had a good experience with ADT and I have complete trust with it. I had some incidence that occurred while I was out of town with theft involved and ADT was on top of it. So, I was totally satisfied with the response that I got as well as them calling me right away and letting me know what was going on with my property.

I have ADT for two and half years and got the door alarms and sensors included in my service package. But they never put glass breaking alarms and an alarm on my basement door. Then I had a complaint because a couple of the sensors fell off the doors which caused an alarm because the independent contractor just took off the old ones that I had from Time Warner Security and put on ADT's. They were in a hurry and just wanted to get in and out, and get their money. But all other contractors were perfect. When I talked to someone three months ago, they sent an ADT employee to my house and found out that the contractors didn't bother to screw the sensors in like they should have. They just stuck them on so I ended up using clear tape to have them stay up. But ADT's employees were always helpful and courteous. They addressed the issue I had.

I called "ADT", who turned out to be Defenders. I had an immediate problem, and both companies blame the other. One of these problems is a contract, about which the salesman "must have forgotten to tell me." ADT acknowledges this scam is a common problem, but will not do anything about the outside company they hired. These two companies are scammers, separately and together. Any problem is simply the other's fault.

I had a great experience with the ADT rep. He was personable and professional and went through the process of what was going to be happening when the tech came out and what discounts were available to me since I have been a longtime customer of ADT.

The technician was great. He explained all of my options and had my interests in mind. I was really feeling insecure in my own home and can finally sleep at night know my home is protected. I would recommend to my family and friends. Or anyone who asks me how I like the system.

The installation of ADT system happened four years ago and it went fine. I like that when I open my door, I get a little beep and notice that someone is coming in. It's an experience that is satisfying and one that makes me feel secure. Having ADT is worth it because I live alone which was also why my stepson, who was working with ADT, decided to get it for me. I've recommended them to friends. And if others have any problems in the neighbourhood or in their house, then ADT would be the thing to get because they are reliable.

ADT's service is fine so far. I get occasional calls that say, “Hey, you haven’t exercised your alarm system in quite a while. Would you like to do that now?” My question is, “Well, how long does the alarm have to be on or at all?” And they go, “Oh, about a minute.” And I go, “Well, no, thank you. My neighbors will probably have a heart attack.” I don’t know why it can’t be done electronically without the alarm sounding, or maybe a 10 second test, but not a minute. That's the only thing I wish would be different. Other than that, everything goes smoothly working with them. I request signs and battery periodically.

Overall I seen no real benefits of having the services. However it did become a headache. With false alarms due to kids or at one point the strong winds cracking my door. In the end it seemed like more of a nuisance than anything. After a little more than 2 years of having the service I had to cancel because I was moving. I called a few weeks before I moved and they made it seem like it wouldn't make a difference if I canceled then or when I moved...well it does. They keep your services going for another 30 days after canceling (was not disclosed after cancelling or when I called the first time).

I spoke to a service representative a year ago and was going to cancel my alarm system and he assisted me in getting my monthly charges down and explained to me I could choose this for 3 or 5 years. He was very kind and very knowledgeable.

When I accidentally trigger the alarm, I always receive a rapid response either by a recorded call or a personal call. I am pleased with my service, the cost of my service, the options I have to pay my bill and the friendliness of anyone answering the phone at ADT. I would gladly choose ADT again.

People came by the house one day and talked to us about ADT, and they were very professional. The installation team didn’t take long, and also explained everything to us. They gave us phone numbers if we had any questions at any time. The customer service team are people who know what they’re doing. We had some issues with one of the door alarm things, and they came out the next day and fixed it. When my husband set the system off a couple of times by accident, the police are here before we even knew he set it off. I would recommend ADT. Everyone I’ve talked to has been very knowledgeable and good to help you with any questions you have. We’re definitely very satisfied with the service.

I feel safe when I'm alone knowing that someone tries to break in the alarm will go off. I use it everyday and easy to turn off with my keychain. Wouldn't choose no other. I've had this alarm for over 7 yrs. It has never broke down. Just need to change battery on my keychain. I'm a happy camper.

My wife and I have been quite satisfied with ADT. The system works just fine and our occasional questions are answered promptly and professionally. ADT is good value for the money ever since we got rid of the Pulse feature for which we had no real use.

I’ve had ADT for 30 years. I've had the same service package which includes a monitor and door entrance but without glass breakage nor a smoke or fire detector. It’s a wired system and the installers came out at one point a few years back to replace the keypad because the other one was old and outdated. Everything else is original. It kept going up in price, and I finally talked with someone and they got it reduced.

Have been a customer for over 16 years and have always had the best service. Always reliable and great customer service. They are reasonably priced, have always protected my condo and have always helped in any situation that has arisen in the last 16 years.

I was messing around, trying to test my fire alarms, and ended up having the firemen show up super quick. Felt really stupid and apologized, but felt really safe. This company responds instantly. I recommend them highly - check them out asap. They keep an eye on things.

About a 1 1/2 years ago my CO detector went bad and it took two trips to determine that it should be replaced. It went bad again but this time CoLinda stayed on the phone to do some detection to determine the problem. Randy, (**) the tech came out and replaced the detector at no charge. He moved the location since it originally was next to a window and a heating vent. He felt the location is why it had failed twice before. The service and explanations I received from both of these people was outstanding.

The installer Dustin was very good at explaining every very good. Could not have asked for a better person... Went over the order summary very well and explained how to use the controls. He said if we ever ran into trouble just give him a call, and he would help us.

The technician was very thorough and efficient. He took extra measures by ensuring that I knew how all the equipment worked and how to navigate through the Pulse application. Carlos was his name I think; very professional! I will definitely recommend ADT to family and friends.

Since the installation of my ADT alarm system, I feel safer especially while sleeping. I appreciate the consistent daily alarm service, the promptness of the operator's call when the alarm does go off, accidentally and the ease of automatic billing.

I have been with ADT for about 5 yrs. The service is very good and responses to my needs 100%. Many times my wife and I will leave the house and forget to set the alarm system. The convenience of going to my iPhone app and setting the alarm is the best part of the system.

I have been very pleased with the overall service I have received from ADT for the last 15 years! They have been very responsive and seem to truly care about the safety of my entire family. Keep up the great work!!!

My alarm is top of the line and all the team at ADT is very professional and willing to go the extra mile to make things right. They were on time and did what we agreed to over the phone when I called to get a quote. My system can be accessed from my cell phone and gives me all the read outs sent Right to my phone when anything happens. You can check your alarm every month. If you have any problems with equipment it’s all guaranteed. I would recommend anyone To use ADT. Thanks.

I had people out to fix a problem, they did a fantastic job, I've been with ADT for 6 years 7 years. Don't plan on changing. They've all been real good about taking care of any problems, and answering any questions on the phone that you need answered, and help in any way they can.

All of my outside doors and the garage door are hardwired by ADT. I also have digital mounted monitors both in the basement and on the first level that detects any motion if anybody breaks the window and gets in. I occasionally set my alarm off by mistake, but they’re always quick to call and check to make sure that there isn’t anything going on. Once or twice they’ve detected some motion in the basement, and usually it’s been a bug or something that is crawling over the camera. They also always want me to check to make sure that there isn’t anybody who had gotten in. The people who call are very respectful, too. I’m very satisfied with ADT. They have very reliable service.

A relative recommended ADT and I've been with them for a while now. I upgraded my system and I'm pleased with the service so far. All the features are good. When the alarm goes off, they call to verify to see that everything is all right. Also, every time I call, they try their best to help. I would recommend ADT as well.

When I decided to go wireless, I didn't know if I would like it, after using it for awhile, it was a good choice. I can arm the alarm outside my with the handheld remote. Great idea. I will recommend ADT to friends and family for home protection. Being able to arm the alarm and feel safe inside also. I really like the service.

I have no issues with ADT. They have been helpful and taken care of the issue quickly. There have been issues that required me to take action. The persons on the line have walked me through the problem and the directions solved the problem.

Mr. ** was very professional. He assessed the problem and recommended alternative solutions, given my current phone configuration. I appreciated his honesty!! I do not like this voice over IP System from AT&T, and as long as I have it, Mr. ** recommended that I consider a cell phone dedicated to my alarm system to eliminate future connectivity problems with the alarm system.

We have had ADT for a total of 20 years in two states and have been completely satisfied with their service, fortunately we have had no reason to call except for general service issues. The customer service folks have been very efficient and answered all of our questions. I feel better living in a rural area knowing ADT is monitoring our home.

ADT was very professional during purchase and installation. We value the perfect product and ADT delivered this to us. We are very pleased with our system and feel very safe and secure. We would have preferred two key fobs but received one with purchase. If we wanted another one we would have to buy this separately.

We couldn’t set our alarm. A yellow triangle was showing on the pad. We called ADT and the representative walled us through the detection process and we were able to correct the issue. The representative was very polite and very helpful.

Never worried about home security until past few months. Now that we have ADT I and my wife have the security we can afford and feel safe about while either at home or away. Great installation tech that gave us all we asked for and recommendations for additional security.

We have ADT monitors on all of the doors and glass break and motion sensor. The equipment has held up well, and the service has been fine. We’re very satisfied with ADT. They did what they were supposed to do the other day.

When I need anything I get a quick response the service is excellent. When I set the alarm off accidentally I get a phone call within a couple of min. When the service goes out a technician is scheduled within a reasonable time.

We were given security clickers to just hit the button which is supposed to automatically let us in the home but for some reason the security clickers' range was too far out and lots of issues occurred at the home. The clickers are no good.

After being broke into one time that was enough for me. It made me feel so low that all the things that this person took from me that I worked so hard for all my life and have it all gone in one night!!! So that's when I made the Call to ADT. I put your Signs out where they can be clearly seen and I bought some cheap Solar lights and pointed them at the sign to be seen at night also. So I have not had any trouble of any kind but I don't want any more trouble but I think that problem has been solved with the help of ADT. Thank You for keeping my Home Secure.

Have been a customer for over a year now and am very satisfied, easy to use and no false alarms. My installation technician was knowledgeable, thorough and explained everything to me. It may be a little more expensive than some other security companies, but what price can you put on peace of mind while out of the house and security for your family when you are at home. Highly recommend to anyone.

I have been with them for over twenty five years and have recommended them to friends and co-workers. Very pleased with the service and with their customer service and technicians. I will continue to be a customer as long as it stays this way.

We have not had to use it recently, but when our old system's battery was running out and the system would start an alarm for no reason ADT had someone out first thing the next day. They are also easy to talk to on the phone when we wanted to add a few more features to our account.

Alex ** did an amazing job installing my new system. He was extremely professional, kept my home clean, and was very patient to explain how the new system works. ADT is very lucky to have this technician working for them! He is definitely an asset to your company! Great job Alex!

Had ADT install my alarm system about 3 years ago. They were extremely knowledgeable and professional and had my system installed and operating in a very short time. Occasionally, I set it off accidentally and immediately get the text notification if I can't get the code punched in in time. So I know it works. Have not had to contact them for any problems, but if I need help, I know they are there to help.

Good accurate communication when alarm goes off. Sometimes it goes off by mistake and they clear it up with us quickly and safely. ADT reacts fast. When we installed they were very good at suggesting important areas. We had someone try break in and they didn't go past our sliding door. Police arrived fast and checked out our home while we headed home. No losses.

ADT responded to the alarm very quickly and the operator was very professional but friendly. Asked all the right questions and wanted to know if she could be of any more assistance. I would definitely recommend ADT to a friend or family member.

My husband and I moved into this house a long time ago and ADT was already installed in the house. The people that I've talked to are very patient and understanding, and they seem to know what they're doing. They have a good set of people who deal with the public and with the people who have their system. Anytime that I seem to have a problem and I've called, I've gotten a good response. I feel that I can call them in case something happens with the alarm system that I don't know how to deal with. I'm very satisfied.

We had an issue with the alarm system malfunctioning. Our phone call to ADT answered promptly and efficient, and they promised to send someone out the next day. The technician, also prompt and efficient, took care of the problem. It was good to have people like at work, and supporting ADT, since so many other companies are not concerned with service.

Coming to live in Maryland from New York into a house I felt insecured and scared being so close to the ground. I heard about ADT on Television and we decided to try it out, well we Love it my wife is very happy & feels very secure. We know if anything should happen ADT is there. They have our backs. I recommend it to anyone and everyone. My Daughter is buying a Home and she is talking about having ADT installed. Yes we are happy we made a great choice. Thank you to ADT.

My mother is 88 years old and she wonders sometimes but the alarm let me know that she open a door. It might not seem important to you but for me it is worth more than gold. I would recommend this Service to my friends and family. All I have to say it is Thank You ADT.

I find that ADT is knowledgeable & efficient. Whenever I call for any type of customer service the representative is always very helpful. I am very happy with ADT. If we have an alarm event, we immediately get a call to check & make sure everything is OK. I feel very comfortable with ADT as my alarm service.

I was with another security company for over 25 years. I feel totally safe, protected. I also feel if it is needed someone will be out to solve my problem. Yes, I would recommend ADT to someone else. I felt safe from the first call to the company to the tech arriving at my home.

I am very happy with all aspects of the security service provided by ADT. All devices were installed professionally and work perfectly. It is very straightforward to arm and disarm the system. On the rare occasions when the alarm went off due a mistake by me, ADT was very responsive, either with a quick text or email, or by direct voice contact over the control panel. Probably the best feature of the system is the online accessibility through a computer, phone, or tablet with the ADT Pulse app. I think the app could have a better design, but it works flawlessly.

Pleasant customer service. Easy installation. Dominique stayed on phone and explained everything we needed to know. The sales people didn't really know the right answers. The first one put the wrong information on the order form. When I called back the second person didn't know who the first sales person was. He put in the proper information but informed me that the home medical unit has to be shipped to the place it was gonna be used. The unit showed up at my house which I took to my mom's where it was set up.

At home we feel safe just knowing you're there. When on vacation we don't have to worry about the house, belongings or special things that we have send thru the yrs. because we know you are there for us. Thank you ADT.

ADT has always been a valuable and reliable service for us. When we have had to contact them, they have been truly concerned and quick to respond to any issues we may have. They are very professional and adjust our needs to any installation models they might have. I would recommend them above other security companies.

I am not good with that alarm system. I always just use the hand thingie. So I was thankful the fellow knew what to say that I could understand. You are sending batteries and I am disappointed at the length of time that will take. 8 days. USPS. Maybe they could be sent a faster way... not for me because they are on the way. Ordered 10th and say I will get the 18th. I am thankful for the alarm. I feel very secure with it. God bless all of you and thank you for your kindness and understand.

I feel very safe with my system, I set alarm off by accident and they called within a short time to make sure I was okay. I have been with this company for 10 or more years. I would recommend ADT to anyone interested in protecting their family and home. Peace of mind.

I am a homeowner. I have the service for about 16 years or so. Very satisfied with the service. Excellent service for all the years I have had it. I would highly recommend your service to anyone. Your employees are courtesy, informative and very patient.

Whenever I have issues or questions customer service has been great in helping me resolve my issues. We have been an ADT customer for over 10 years and we've never had any bad experience with them. We are very satisfied with all the services ADT offers.

I have been with this company for quite a while, almost 10 years. They were originally Broadview Security when I first obtained service. I am 100% satisfied with the service and the price I pay for my peace of mind having a reliable system in place. I have referred them to family and friends. I will remain a loyal customer. This is a true and honest review.

I've been with ADT for many, many years. In all this time, their service and reliability have been stellar! 0 False alarms. No issues with equipment. Quick, and I mean Quick response calls to my home for heat/smoke events (stove gets hot) and outstanding upgrade installations. A bit pricey each month, but what price do you put on peace of mind!?

Had problem with control panel alarm. Tech talked me thru procedure to clear alarm. Was very pleased with help I received. The tech was very helpful, adding things that will help me in the future. He explained items I needed to know and very pleasant to work with.

I would like to give ADT my highest thanks for being such a great company to work with. They have always been there to help when I needed them. I am 92 years old and I very much rely on them for their quick action whenever the time arises.