ADT Reviews

There was ADT in the house we bought and we continued it. We’ve had ADT in the other house, but the one we have here is a lot more extensive. It has security and some automation services. So it has cameras and door locks, and all those are automated. But there are no thermostats. We like the package and the app. They, once a year, come do the maintenance on it. It’s a good service. We’re happy with it. And any time I have a problem, I call the 800 number. They schedule something once they can do something remotely, and they come here. All the techs were very knowledgeable and helpful too. So, I don’t think any time I ask for something, they were not able to do it the first time. The only gripe is that there are similar services from other company that are cheaper. ADT is expensive but I have no issues with the quality of work or the services they bring.

Our neighbors have ADT and we looked at a few other companies and decided that ADT would fit our needs. We already had a home system here and ADT just added to that. We had trouble finding the sign to put in the yard but once we found that, things went better. One of the things we are interested in doing, however, is changing one of the sensors so that we can go out a given door rather than having to go through the garage at all times. But we’re satisfied enough with ADT. I would tell my friends to look into this company.

I'm satisfied with ADT. It turned to be a lot more than what I anticipated it would be from the advertising. I didn't anticipate a $450 installation and the service fee I'm paying every month, but I'm managing okay. The monthly cost for the service was explained to me but not all of the other expenses involved. I would have done it still but there was no full disclosure and complete representation in the beginning. I have a large home, and the installation representative who came to put the system in got out and went to work. And I had no idea for what we needed there. I should have requested a known-premises estimate before I authorized any work. But because it wasn't poorly represented, it was partially my fault.

From our first home in 1985, we've always had the same package for doors and windows. We moved in here in 2002 and ADT included the smoke detectors. For the installation, they sub-contracted it out to some local gentleman. We were still having the house worked on at that time but the workmen were leaving tools here overnight so we had them put in alarms on all the downstairs windows and the doors. And it was fine. Also, they're always polite when we call if we have an issue and they're very professional. We are planning on installing windows and they indicated that they would be able to disconnect the service while the windows were put in and possibly discuss installing another type of service once that was done. We've been happy with the service and everything has been efficient. We'd recommend them.

ADT was local for us and their price was good. Their rep was knowledgeable, friendly, and wasn't pushy. He did an excellent job explaining. The installation team has been very professional as well. They got it all done in one morning. So far, the system has been working fine and its features have been great. Their response time has also been excellent. One time the smoke from what I was cooking set off the fire alarm and they called within a minute.

We bought the house three years ago and before we even moved in, someone had been over here and tried to steal copper from the outside air conditioning compressor and then there had been other incidents that took place in various neighborhood here, so we discovered that it was time to put in a security system. Our daughter in California had this front door ring that has a camera and my wife and I had been talking about getting one. So I called ADT and they told me that it was going to be a couple of dollars higher on monthly charges, which was fine. Then three days later, I got a call from a salesperson and indicated that they would like for me to also consider cameras and this contraption that goes to an electrical outlet that can be controlled remotely, so you can turn your lamp on or off. They had those on a promotion for $11 less from what we were paying.

I'm very satisfied with ADT's service so far and I'm thinking about getting some more improved things with ADT since I live on my own. I recently fell twice in the house and my family wanted me to get something. I told them that my fear was that if I'm down and can't get up and have to call 911, they will have to break in because of my ADT and I might not be able to reach the panel. So, other people were telling me about something that I could have on the outside. So that when I would call them, I could give them my key code. I'm going to look into that.

The installation and installer went better than expected, and I was able to get my questions answered immediately. I have now had the system for 5 days and it has worked wonderful. I had to have my cameras ordered, but I'm sure they will be here soon.

First time I ever bought a security system. When the technician arrived, he did an inspection of all doors and windows both upstairs and main floors. He also went into family room, attached garage and basement to review all possible entrances. He installed the panel in the living room explaining that they no longer needed to be by a door. He explained all options available, also review smoke detectors and carbon oxide detectors. I upgraded my plan based on all he was told to me. I feel he took the time to make sure all sensors worked properly. Taught us how to use our keypads as well as help us download app to cellphones and showed us how to work that. All in all it was an excellent experience.

I did a research on ADT, and I saw a few people with it, too. I have been with them a little over a month now. Both the sales rep and installers were good. I got their wireless feature in the service package I bought. It’s very easy to alarm it and turn it off. ADT is a good alarm system, and, so far, I’m enjoying it. I would recommend them.

Our initial installation went well and the technician was very friendly. We originally signed up for the Pulse wireless app but decided to switch to the hard-wired app in order to save money on the monthly billing. Our second technician was just as friendly and was able to complete the task quickly. I will also add that when I called to make the change, the customer service personnel were extremely friendly and helpful.

The tech was friendly, polite and knowledgeable and answered all my questions. Spent a considerable amount of time showing me the system and how to operate it. It was a very pleasant experience and I would recommend it to friends.

The install tech was awesome. The salesperson I talked to on the phone was awesome. ADT saved me 9% on my insurance. Thus far I have nothing but good things to say about ADT. I looked at several different options and ADT was the best overall.

I had the ADT system installed fifteen years ago then upgraded it six years ago. Their sales reps were very helpful, nice and answered all the questions I needed. Through the years, I like ADT’s ease of use. I also like the ADT Pulse feature and that they come out on my phone. If the alarm goes off, I get either an automated call or a person calling. They're very attentive. I’m very satisfied with the service overall and I would strongly recommend them.

An ADT sales rep called me and asked me if I was in the market for a security system. I told him that he was right on time since I was looking. He then told me about the package with the outside cameras and that they had an inclusive package that would run me $59 a month. I then got the camera and the inside security system and he set up an appointment for the installer to come out. The installer was excellent. He installed everything and explained everything to me, showed me how to put the portal on my telephone and showed me how to use it. I only had one problem. The rep told me that he was going to waive all the fees that I would have had to pay out during the day of the installation, such as installation fees. However, a couple of days after the installation, a lady called to ask me if I liked the system and which day would I want my payments to come out since it will come straight out of my bank account.

I started out with Brink's and ADT bought them, so I was one of those inherited systems. I have the window and door security, both the wired and sensors. I have ADT controlling one of my air conditioners, and I have security cameras and smoke detectors. The service has been excellent. Everything went well during installation, but they didn’t offer to explain anything to me. They came in, walked around, looked at equipment and did things, but they never explained to me what it was that they were doing, what the problem was, or offered to answer any questions about the system.

My ADT System was installed very quickly and efficiently by the Installer, who was a very kind, patient, and knowledgeable person, with the many questions that I had asked. I was very happy with the outcome, along with my having received a Fire-Detector and Carbon-Detector also in my home. I was fully satisfied with the excellent work performed and leaving me with a great 'Peace of Mind' insofar as home security and protection is involved, whenever I would be away from the home. Many thanks!

Our technician, Cody, was extremely professional and was able to work very efficiently and communicate with us on what he was installing every step of the way. He listened to our concerns and needs and was willing to walk us through every detail of what he was doing and why.

Two door to door salesmen cornered my wife on our front lawn and would not leave even after repeatedly being asked to. They then claimed that we were a "model" house and would be getting free service as long as we displayed an ADT sign in our yard, and also claimed that the service could be cancelled at any time. My wife agreed simply to get them off our property with the intention of cancelling the service after I got home from a work trip.

ADT replaced an old system that was probably about 25 years old from a company that was not very responsive. ADT works really good. Their representatives have been very nice and the installation went fine. There was something wrong with the set-up. They were out here two weeks ago, and they had to change a defective sensor. And the sensor works but when I set the alarm, it won't let me unless I close the door. I have a cat and the door has two settings. One is just barely open, and then the other is fully closed. And I can't leave it open for the cat because it won't let me set the alarm. So, I called last week. And I've been waiting for them to call me to set up an appointment.

I have been with ADT for a couple of years now. I got a home alarm system from them and the services have been fine. During the times I’ve called, they’ve been very effective and efficient.

I'm very satisfied with ADT's service. There has been a system in this house for 25 years, going all the way back to Brinks. We've had it updated a couple of times and every time I call, they just do what I ask. Everything has been great with the installers. They are smart guys.

I asked to have my system upgrade and a person came and wanted to charge me 1000 dollars. I called about system advertised for 27.99 and given more upgrades as advertised but they said it is for new customers. I would like to have my bill reduced and my system upgraded as they advertised and of my overpayment for over 20 years. I feel they to advantage with seniors like husband is 94 and in a nursing home. They will not cooperate so I will have to discontinue services to get a new one. I feel I been overcharge for an old system at least 20 years and would like some money credited to my account.

Our kids got an alarm for their house and they referred ADT. Years ago, we also ran into their sales rep downtown at one of the weeknight farmers markets. We spoke to him about our house because we were thinking about getting a different type of system. We made an appointment for him to come out and he didn’t show up. We called and made another appointment, and he didn’t show up for that one either. Finally, when we got a hold of somebody and they came out, we reevaluated the system that we had and the rep made some suggestions. When they came out to install it, it couldn’t be done at our house for some reason. It could have been because of the old system we had, so that wasn’t a very pleasurable experience.

ADT seemed reliable and they were very well situated where they've been in business for such a long time that we felt confident with them. We have the stay home security where we set it if we were at home at night. Then we have the stay away which picks up movement in the home if we're away. We got two of their fire alarms also. If I'm frying bacon too hard a regular fire alarm will pick that up and then you got to fan it to stop it. ADT don't pick that type of smoke up. They literally pick up the smoke if it were a fire.

I've had a very good experience with ADT. The rep got here in time and did his job. He showed me how to use the system. The installation also went really well. He got here on time on Saturday morning. The installer cleaned up. He asked me a few questions so he knew just what was needed. Then he went out to his truck and brought the equipment in and start setting all up. He showed me how to change the password. He said the password starts of with just a one, two, three, four. Then he said, “Now, you need to come up now with a number and set it yourself." I did that. He ran through some test and that’s what we use. He also had me to set it far like I was going to go out or open or close the doors. Also, he had all the little boxes and I was going to pick them up and put it in the trash but he said, "No, don't touch those. I got the piece and there are numbers on those I've got to get.” He told me that he'll clean them up. He did a really good job.

We had Brink's security system first then ADT bought them out, and we've been with ADT ever since. I have the alarm system and I’m very satisfied with their service so far. The last interaction I had with their reps was very positive.

The gentleman who installed our system was very well mannered, addressed concerns we had and explained how we could use the system and software for our mobile phones. The whole experience was great. There had been another ADT system in this home, but it was outdated. He updated everything, explained the options available to us, and we are "happy campers" knowing our home is safe and protected.

The sales rep from ADT was a really nice lady. We had problems with some neighbors and the only way to solve it was to have CCTV, and she knew all about it which was impressive. So, she got it set up and was really good. And after they left, I asked for another camera and they came out and installed it for free. So, that was really nice of them. However, I would recommend that if they were going to install CCTV, make sure to send out a technician that has all the information, technique and has been trained for it in particular. We had a little trouble hooking it up as the tech was not totally versed on it. But as far as customer service on the phone, they’re spot-on and they've been really helpful. Without them, we wouldn’t have been able to stop what was going on in our neighborhood. Anytime you have any question, they jump right on it. They even call you back. If you ask for a specific tech, they make sure to try to get that tech.

We're high in the mountains and live in the woods. My neighbor down our road has had ADT for a long time. I also saw quite a few people have it, so I told my husband we should get it. And we did. I had a keypad installed. The service has been great. And if I had a problem, they would send somebody right down. We were out of lights for six days and it went off. I called them before it went off and they said it was the batteries. But then it went completely off, but then came on when the lights went on. It took a little time and then it went back to normal. One time we had a problem they left their number anytime I call. The tech came right down the next day. He hooked the system straight to the telephone line as that was the only way to solve their problem. We have told quite a few people about ADT and they're also talking about it.

Tech was on time, but there was an issue setting the service up which took all day. Not sure what it was but they were diligent in fixing the problem. I would recommend this product and services to a friend and or neighbors

All these years that we have owned our house, we've always had a security system. Now, we don't like to not have one. We're still new in Florida and we didn't want to have to look around and talk to people, and ADT was running a good program at that time so we gave it a try. The sales rep was on time and was very thorough. We got the basic $49.99, which was supposed to be the starting package. We then added two more points of contact, which were supposed to be $80 but were on sale at that time.

I was broken into and ADT came before my insurance company did. I bought their basic system package for $99 and I got two key fobs, a keypad and door alarms. A nice gentleman installed the system and I really liked him. He was quick and got it done really fast. The system has been okay, but I need an extra keypad for upstairs because I have a two-story home. They wanted $150 for another keypad so I just let it go but I intend to get a different system. My internet and cable TV provider has a home system and I plan to switch over to them when I can.

My next-door neighbor had ADT and I’ve seen his sign in the yard. I’ve heard more about ADT than any other security plan. I also knew about the cable company, but I have so much trouble with the cable that I didn’t want to risk it. So I got ADT Pulse, where I can get it on my phone, and I have the smoke detector. When the ADT guy came in and hooked it up for us, he told us that they were giving us a $100 gift card. But instead of getting a gift card, we chose to get the smoke detector since it was the same price. The guy was really awesome and nice. He walked us through how to set it, and what to do in order to alert somebody if there was an emergency. I set it every day using the digital keypad, and I know it works because when I’ve been away and the alarm had went off, they’ve called me. So that was awesome. I'm totally satisfied with their service.

Experience was frustrating after I inquired about wireless home protection add on equipment. Was scheduled twice by representatives. Took off from work as signature required presence of homeowner. On visit representative had no information what he was supposed to install and update. Felt sorry for myself and his ignorance. Later I contacted ADT to rescheduled again. Was rescheduled. Canceled another appointment at last moment though with prior confirmation of details and every ordered checked. Reason equipment not available. ADT needs better communication and up to date state of art services to be a leading communication industry what their industry requires promptness in timely fashion.

The second visit was an ADT employee, vs, the 1st visit who was not. The gentlemen from ADT knew exactly what was wrong & was in & out in record time... Have not had any trouble since. I received a text telling me when he would arrive... & he was right on time! Thanks ADT!

We had Brinks initially. We’ve had the home security system for at least 20 years. Since we've been with ADT, we’ve had them come out and I wanted to update to the Wi-Fi one. But we’re out in the country and we don’t have a strong enough signal. So, I've tried for them to do that for me. Recently, we've had the same guy come out, and he's very nice and professional. We just have a box on the wall. It still says Brinks on it, and it works very well. We're having some work done and, for some reason, there's beeping every now and then. But overall, we’ve always been very happy with ADT.

The system that I have right now is dated and I called ADT at one point in time. But an upgrade was going to cost me a big bunch of money. ADT took over from the company that I had before, Brinks. And I thought for a person who had the same account for 27 years, they would have been a little bit more attentive to what my needs were. But I did not get satisfaction there. I've had an upgrade before and that was about 15 years ago. It was under Brinks and they were totally great with it. But the most important thing has to be being able to answer an alarm when it goes off and ADT has been doing that so far.

I've had ADT since 1995 and their service has been very good. I got a fire, entrance and security package in the house. I have cameras in the house, doors and the windows. If the alarm goes off, they call me right away and if I don’t answer the phone, they call the police so it works very well. The other day, customer service called me. I'm supposed to test the alarm once in a while and I hadn’t done it as of the time that I had it checked. They wanted me to do it so that was very satisfactory. They are efficient and punctual.

The girl I talked to told me it included 15 doors and windows and I only have six. The guy that came to do the work said it was only five so I had to pay for one which kind of upset me but he was a nice guy and real courteous. So I paid and then argue.

I was working in Cablevision and we offered ADT services at that time along with the Triple Play, internet connection, TV phone service, and a cable. That was the first time I heard about them and we've been in contract for three or four years. Their team is prompt and they are very nice and respectful people. They call right away when the system is off. We have cameras, sensors and the fire and CO detection. Also, we have the access to the internet, website, as well phone apps, so we are always informed about what’s going on in the system. We think it’s great and that’s why we keep it. And they're improving over time. They give access to different stuff so we can just add to the system which is really great.

We had several break-ins prior to putting in a security system 20 years ago. We have gone from company to company and ADT is our third. So far, we're very happy with their security system. When the alarm goes off for any reason, we get a call almost immediately. It's extremely prompt and we're impressed with that. Moreover, we added a panel four years ago and it was in the back of the house. The gentleman who came in was very very nice and did what needed to be done. However, when my husband came in, he couldn't hear it. It was going off more often than it should. We had ADT come again and put another control panel close to the front door. It makes a lot of noise and it's worked out very very well. Overall, we're very happy with our experience with ADT. We would recommend it.

I have ADT's digital keypad and interior motion detectors. Whenever the installation people come out to take care of any problems, they're very professional and good. Although they don’t come out very often, everything looks fine and I'm very satisfied with their service.

Called just to get info and to see how much it would be monthly for a system. Got pressured like no other to setup an appointment when I still needed to talk it over with my girlfriend first. Then got transferred over to promotions where it was the last straw. She tried like no other to get my credit card numbers because apparently if I didn’t sign up this current day, that I would lose out on a few things. I told her I can’t, and she then kept asking what the hold up was and kept trying and trying and even asked me when my payday was. This was through the protectyourhome.com website. Your promotions lady sure pushed me and she pushed me right out of wanting it.

ADT is a well-known company and I have been a customer for two years now. I chose a basic package with the alarm and motion sensor in the rooms and alarms on all the windows and doors. In addition, there was an advertisement that if you sign up and pay $100, you get your $100 back. I got a debit card from them with $100 on it, so they followed through. The installer was a nice, young gentleman who was happy to answer any questions I had. He was good.

ADT is a good alarm company. I worked in insurance for a number of years and a lot of my customers had them. We wanted the system to protect our house if we weren't here since we were going on vacation. The gentleman who came to install our system was very nice and explained everything to us. We bought it, he installed it, and the rest is history.

The service is more expensive than other security services and each monitoring device costs extra including for windows. Once you sign a contract they have you for 3 years; this was no issue at first because we loved where we lived, but my father in law was diagnosed with stage 4 kidney cancer and 5 years to live if inoperable. We wanted to move closer to home during his last few years. We chose an apartment that where it would not make sense to have an externally operated security system such as ADT, but they would not let us out of the contract and demanded 75 percent of the remaining 6 months even though we could not receive the services. They claim they will credit our account if we reinstate within a period of time, but why would I ever start another contract with them? They really shouldn't treat people this way. Use a different service; they don't deserve yours.

I retired and moved from California to Rolla and I was a little apprehensive about living alone. Getting a security system seemed like the right thing to do, and it's not just the house. It's me as I'm out, going around in the community because I have the medical part too. I'm a senior citizen and having a security system is like having a partner here with me all the time watching me. My experience with ADT has been great. Everybody is very polite and they have this wonderful capacity to listen and not assume that they know what you're going to say. That’s always very important in customer service. Most of the time, people just assume that they know what you're going to say and it could be totally wrong. The people from ADT are also very capable, competent and knowledgeable. They're on the spot. It's very comforting, nice and soothing having them. It's wonderful and it's really helped me.

We were with ADT's predecessor and we have had ADT for 18 years now. We have them here in Corpus for 12 years and had them six years in French Wood. We've got their alarm systems and camera which we can monitor remotely. The dealings I had with their customer service were great. We had to call them this morning because we had our cable system changed and our Wi-Fi was converted into another room so I had to move the gateway box up from one room to another. The guy on the phone told me how to do that and I didn’t have to have a technician out. We’re very happy with ADT and it’s easy to work with them.

Service/Installation techs were very professional and through. All instructions on the operation of the alarm system were explained to where I was able to comprehend the information well. My services were installed on 3/26/2018. The ADT techs were dressed in uniforms that were neat and clean with their ID badges visible. They were very concerned about me as a customer to save money and my payment plan to meet my income.

Everything was fine, technicians were great even though we had a bit of a technology problem. My technicians were great even though we had just a small problem trying to get connected through the system from his iPad but after that it was smooth sailing.

We had another security system but we weren't happy so I got online and looked at reviews. ADT had the best reviews so I called them. The sales rep that we originally had was out of Roanoke and he came and met with us. He was super and he came back when they did the installation. The installers were very nice and very professional. They did a fantastic job and they explained everything to us. The security, fire, carbon monoxide, burglar alarm and those little help-I've-fallen-and-can't-get-up pendants are features included in our package. So far, we've had excellent service and we're very satisfied. They're on top of things. If we messed something up with the alarm, the next thing we know is that they're calling or sending somebody out. We've recommended ADT to several people.

When we moved up from New York to Massachusetts, we went again with ADT since that was what we had for 20 years in New York. The sales representative was recommended to us by others that had used ADT and the sales rep came since we had to establish a new account. When we had the house built, we had the house wired by the builder. So, we just added a couple of devices by ADT. And when the installation team came, they did an admirable job. We have the windows, the doors, the inside siren, and keypads and so far, their service has been excellent. The alarm works and I do the monthly checkup to make sure that the system is working and it's done online. We’re very satisfied with ADT and we’ve recommended them to others in our community. I tell them our experience that between New York and Massachusetts, it has been excellent.

Whenever the alarm has been triggered (so far all accidentally) the company has contacted a neighbor to check up on me by verifying I am home and has sent responders immediately. Had I needed help they were there within minutes of alarm sounding. When I contacted ADT to inform them of my mistake they were very nice about it. I am relieved to know I can count on ADT in an emergency!

I first put the ADT system in about 20 years ago and I've had a great experience with them. The customer service was good when I had a problem. I had a sensor that went bad and I had to contact them to get me a sensor replacement. It was standard shipping and it came as quick as it could and in a very good timing. Overall, we are satisfied with ADT.

After having ADT for 2 years and a few problems with the equipment (cameras turning off/faulty CO2 detector) and recent home fire that ADT equipment failed to alert us. We decided something needed to change to keep us. Spoke with a DENISE in account management to get reduced rate, although she was unable to reduce to our satisfaction. Requested the manager and was told he may or may not be available that she would need to do some paperwork for 5-10 min before checking to see if he was. And also that he would not be able to help me anyway, she had given us the lowest rate. When she returned she said he would not be able to speak with me because he could not help me anyway, now I'm mad because what kind of customer service does not allow you to speak with a higher up especially when you are going to walk away.

ADT has provided great customer service and I always recommend ADT services. Spoke with friendly, concerned, and able people, who gave me confidence and trust. The service technician who repaired the alarm system was thorough and very well trained in the system.

If I could give this garbage company a 0 rating I would! I absolutely HATE everything about this company. They have serious issues from not being able to apply good security in your home, to having a false sales pitch, and they bill you more than they say they will. HUGE WARNING - DO NOT USE THIS SECURITY PROVIDER!!! I CAN'T WAIT UNTIL MY CONTACT IS UP... I HAVE EVEN CONSIDERED getting an attorney to get out of my contact. ADT is crooked with all their bogus identities! Trust me DON'T use them!!!

I had a previous company that I was not satisfied with and then the opportunity came to make contact with ADT. I decided to have them come take a look and see if they were the kind of company I wanted to do business with and they were. The people who have come out to take a look were very, very nice. They also came on time and did what they said they’re going to do. I’ve had only good experiences with them.

I’ve had ADT for at least 15 years now. The service does what it needs to do. Their customer service people have been good and when the alarm goes off, the calls to me go fast. But I’ve been looking to upgrade my whole system to wireless. Go with ADT if you really need a good security system.

I am updating my star rating to 5-star rating based on the quick and thorough response I received from ADT following my original review. It's unfortunate the hoops I had to jump through to get attention, but the experience ended well. I am on track to being a very satisfied customer again. After my review on this site, I received a callback the next morning from someone who was in a position to make things happen. The appointment was scheduled at my earliest convenience to have the appropriate components replaced to ensure my system works correctly.

I like the remote access feature of my ADT service package and things are going well so far. I keep them because they are in the protective business and they don’t get involved in the home burglary and theft. They are specialists. They have always been very responsive and I would tell my friends about them.

I have been waiting 2 months for access cards! I have called no less than 15 times trying to find out where these cards are, if they have been sent, and get ANY confirmations!!! I was told the cards were shipped several times but didn't receive anything. Then finally told in fact the cards weren't shipped but wasn't given a reason. After yet another call I was told the cards were on back order. ADT couldn't however give a date as to when the cards would be available. I was told they would call with an update, which never happened. Again I call and explain to yet another rep and a manager the situation. I still wasn't given any update. Just a promise that ADT would call after they looked into the matter.

The technician was very kind and professional. He explained things well for my wife & child to understand. My wife handled the bulk of everything so I am not too familiar with everything. When I called for information, I felt the operator could have given more complete information instead of passing it off for the technician to explain.

I have been with ADT for over 25 years, and they’ve done fine. There was nothing that has been incredibly awesome nor incredibly frustrating. They’ve always performed their job, and the reps have always been professional and satisfactory. The only maintenance we’ve ever had is replacing batteries, and they’ve done that without an issue. ADT is a fine company and I would recommend it. I don’t think my friends would go wrong by choosing ADT.

I saw ADT's placards throughout Ridgecrest. Also, most people seemed to be getting ADT if they're going to get a security system. There are miscellaneous companies here doing this kind of stuff but I figured ADT had more market than them and I like that idea. I had a number of systems installed in the doors and windows, motion detectors here and there and a glass breakage thing. As time went on, I needed one more. I called and within a week, the rep showed up here and he put another one in. I wasn’t charged for that so I thought that’s neat. I’d like to get cameras someday. However, when you start adding more stuff and get more service, it's understandable that it will start to cost more money. Right now, it’s a reasonable rate every month and I’m very pleased with that.

ADT should be thanking the technician who came to install my alarm package. He went over everything so fine and you knew all you had to know about your hook up. He was a fine young man. He kept trying to sell a new service to my system and was well schooled on it all.

I'm very satisfied with ADT. It’s a really good system. I am able to set the system from my telephone and if something goes wrong with it, it knows which area it's located in. I don't hear well and I'm older so their reps take the time and tell me what I need to do. Every time I talk to them, they’ve been very good.

The ADT installation and activation experience was very helpful in explaining the process and going over how to work the alarm system. The sale representative made the process even easy. The service technician was very patient with me and made sure that I had the best security system for my home.

We've had ADT for so long. Our house came with a different alarm company, then there was a shift to a second company. Then we decided to go with ADT, which was the big name in town at that time. I have a good security system. Our house came pre-wired with everything and I added extra motion detectors. I've dealt with the emergency response people of ADT. They were quick and it was good to work with them. I had to get the ADT people once out here because one of my repairmen cut one of the wires in the doorway. Luckily, there was enough wire to grab on to, so we didn’t have to take the whole door frame off. The installers were very easy to work with as well. They came out the same day within an hour of my call. One time, I went over to the ADT office to pick up some extra yard signs and everything went well. I just had to wait a few minutes while the reps went back into the shop and got the signs, and brought these out to me.

Very satisfied with ADT installation and state of the art equipment. We had ADT in Arizona house, the new system installed is a huge improvement. I would recommend ADT to anyone considering home security system. Mike ** was awesome!

Due to family death I had to cancel a 3 year contract after 1 year. I was put on hold for over 2 hours and transferred 6 times (this happens every time I call for service). They charged me 75% of the remaining 2 years on my contract. They advertise a monthly service of $29 mo. but after installation the monthly is $53. ADT wants the entire remaining 2 year contract paid in 60 days or they will not shut off service. Please, do yourself a favor... Do not use this company.

First and foremost, our installer was phenomenal. His name is Tony **. He was on time to our appointment and from the moment he walked into my door I felt confident in his work and the company. He walked me through everything he was doing and took his time. He made sure I felt comfortable with the install and product. I would 100% recommended ADT and especially our installer for their dedication to making their customers feel protected and cared about.

The home installation was botched to begin with. A tech had to come back out and reinstall faulty equipment and then said because it was faulty equipment that I could then get out of my contract early. I called to cancel my services multiple times only to be given the runaround. Finally months later I get a hold of someone who says my "window" had closed to get out of the contract early without a fee. Don't ever sign up for ADT. They will lie to you and force you into a 3 year contract of utter garbage service. The customer support team does not give a single ** about you. They will lie and give you the runaround so that you go away. AGAIN, Do Not Ever sign up with ADT. There are plenty of alternatives that do not have long term contracts. I cannot say enough about how terrible this company is or how shady they and their affiliates are. If they actually cared about the customer they would allow you to leave without a penalty.

I've had ADT for years, and I had my old box for about 12 years. I received a new box because ADT changed over, and my last experience with them was this year when they came in because my new box was not going well. The sensors fell off the wall, and I'm upset about the new situation because I have to keep calling them out to get it right. I was told that they had the new equipment, and I got that. I feel right about the motion detector and the keypad that I’ve got, and so far, the service has been going okay, but I'm still having problems with the box itself.

I’ve had ADT for years, and the reps have been very fine and professional. I had somebody come and look at my service package and they've added some things. The receipt they gave me indicated there was no charge for the service, but they didn’t say that there was an increase in the cost. I haven’t received my first bill, so I don’t know if it has gone up or not, and it’s already 50 something. Whether or not I keep the beeping as I leave, open the door and all that, it depends on how much it costs. I can’t afford any more than what I’m paying now for ADT out of my social security and pension check. Once or twice I’ve opened the door when I had the alarm system on and they contacted me immediately. ADT is certainly well worth the money in terms of the feeling of security I have and I’m very pleased with my experience with them.

In just a few minutes after setting a false alarm the sheriff showed up. He insisted in coming in the house to verify we lived there. I assume crooks pretend to be the owners when the alarm is triggered. Nice protection.

It was a lot less stressful than I expected. The Tech answered all my question thoroughly throughout the installation process. Very skilled at advising me on how to best secure my home. He was really knowledgeable and confident in performing the install. Far as I could tell it went perfect.

First, the installation man, Hunter, made an appointment with me to replace the dysfunctional camera he left with me. I'm not even sure why he left it. He never showed and still hasn't contacted me a week later. I was also told I would receive most of my equipment fee and installation back on Visa gift cards. Now the main company says that isn't true. They even called Hunter and he said that I would not be getting it back. Now I must pay $340 dollars when I was assured that I would only end up paying $79. Once my 3 year contract is over, I will not be using ADT. I tried to cancel but they won't let me. What a shame. I trusted them because they are so well known but it is just a scam to get your money. Their slogan is "Feel Safe" but they are the ones that rip you off.

I've been with ADT for 10 years now. I have their wireless system in the windows. A couple of times the alarm has gone off and we've gotten a call. I'm satisfied with their service.

I've been using the service of ADT for six years. I had Brinks before and ADT bought out Brinks. The package that I purchased was an alarm system and it had some internal motion detectors and alarms on several of the doors. All my interactions with the reps have been good. Whenever there has been an alarm, I called ADT. One night, in the middle of the night, we heard some beeping and we thought it was the smoke alarm. I got up and took the battery out from the smoke alarm, but the beeping continued. I went down to the security panel and there was still beeping. So, I called ADT and told the rep that their alarm was beeping. But she said that their alarm doesn’t beep and it must be something else. I came back upstairs and my wife had found out that it was the CO2 alarm that was beeping. Our interactions with the installers have been very good, too. I've had very good satisfaction with the service of ADT.

I am very pleased with the security services provided by ADT. I've utilized ADT's services for well over 20 years. They keep my home secure when I am away, as well as when I am at home, and it makes a difference to know that I and my designees will be alerted should any security breach be made to my home. Thank you ADT, keep up the good work!

Called to inquired about a system. Was thinking of a basic set up and asked questions, then I asked about cameras, the salesperson said, "I thought you just wanted a basic system." Told him yes but if m there is a upgrade with a camera I liked to know the details and cost. Heard a deep breath taken then I was put on hold listening to music in the background. Waited 10 minutes he did not get back on the line. I hung up and went with a different company that I am satisfied with. Wanted ADT as it looked fine in Ads. But he was looking for a quick sale and did not want to answer further questions. Lost sale for him and the company.

The salesperson talked me into the more expensive plan and said there would never be a charge if system fails and needs repaired. Hidden in the fine print there is a service call fee. A second tech who came to repair, said that is what they are told and that is what they tell everyone. After a BBB complaint the ADT representative refused to believe that his people lie and would not change the contract. Beware of the deceptive practice by ADT. The salesman also stated that I had good cell service to run the system when activated. Tech who worked on it said I had one bar and it comes and goes causing the failure notice which was not fixed and I set it off on purpose with no phone calls or no police came and now stuck in a 3 year contract now. Highly recommend looking into another provider.

We’ve always had good interactions with the ADT sales team, and once the sales were made, we’ve been very satisfied. We've had two locations that we’ve worked with ADT on, and we have been with ADT for about nine years now at the house where we’ve had two systems. We have both the video monitor system with the DVR and the Pulse system for the security inside. We had problems with the camera system for a while that we had a technician come out and do things, but we worked out most of those problems.

I have had ADT for years, I used it while moving twice. I moved last year in June 2017 and called to make a payment that was behind and wanted to set up the system in my new home. They wanted too much money upfront so I told them to cancel my account because I won't be able to afford setting up the new address. Here we are in February 2018 and I get a bill for over 1,000 saying my account was canceled and it was still monitoring my old address! So I immediately called customer service for HELP!

Your sales representative, Rene **, was outstanding. He knew the product and showed us everything that was offered by your company. He explained very clearly what each item was for. When we decided what we wanted he did not pressure us to add more to our order which is very appreciated. He was on time and very polite. He was helpful after the installation when a problem arose from our former security company. I would definitely recommend ADT to friends.

We've been customers for a long time and so far, ADT has never raised our monthly payment. We’ve had a few issues over the years but they've always addressed those. Most recently, we had a technical issue and we had to have a receiver replaced. The person who came out to do that was very good. And in times when we’ve had an alarm go off, which were always technical issues, the response was very fast. The reps that we’ve spoken with have also always been wonderful and very professional. We also have the panic button from ADT so we can call them if we have a problem and talk to a human being and not be put on hold or given a recording. We've had ADT since they were Brinks many years ago and I wouldn’t look at any other company. We’ve been that happy with ADT.

ADT is a more popular brand so I purchased a basic burglar alarm package from ADT about 20 years ago and we've been pleased with the system. It's dependable.

Our house is covered by ADT and when I've spoken with their representatives, they've been fine. And although I don't like paying the bill, there has never been a problem with the service. I hope they won't raise the prices.

This was a reinstall as I had ADT about seven years ago. I liked the old Honeywell panel better as it both announced as well as gave a message when it alarmed. I wish ADT would activate my old panel long enough so I could update it as I am using it as a aux panel out in my "man cave" in the garage as I have a hearing loss of about 50% due to my 22 years of service in the Navy. The new panel is in the center of the house and it only "beeps" and if I'm not around I don't hear it and even if I am I still have to go over to the panel and read the message. I am 84 years old and my wife is 82 so we don't move around as well as we once use too. I like everything else about the new install.

Very upset with the way I have been treated. I was never told I was signing a 3 year contract. I was told a price then we talked about my friend who had passed away and the services were held at his church (salesperson is an assistant pastor). Apparently there is a special promo box they can check for one year contracts but they don't receive any commission. I was told one year then it would be month to month. No new system was installed just a keypad. Poor service faulty sensors in the building never fixed.

I was told the installation was free and the monitoring would be $27.99 month with a wireless connection. The tech proceeded to install the equipment and then told me it would be $48.99 month and tried to sell me multiple upgrades. Very scam like and I did not appreciate their clear dishonesty. Now I have a 3 inch hole in my wall that I have to have repair and submit 3 estimates for them to pay for it. Totally would not recommend this company. BEWARE.

My Dad was concerned about break-ins. ADT had been canvassing the neighborhood for months. When an ADT salesman showed up at our door, Dad let him in. Dad ended up signing a 3 (5?) year contract. He thought it was month to month, or maybe a year. The system never worked. The guy who installed it, did it wrong. We kept getting messages that there was a system breach. They'd wake us up, interrupt dinner, etc, with their phone calls and announcements.

I got a lot of window devices, door and window sensors from ADT and I’m really happy so far. One of the sensors fell off the window and we had to have it replaced. But other than that it has worked alright. There was just one installer during installation. He came out, did a fine job and explained everything well.

I recently had ADT come out and install an alarm system in my daughter's home and in another home for my granddaughter. The technician was very knowledgeable and talked me into getting the latest equipment instead of the equipment listed in the brochure I received in the mail. He explained the difference and how much more effective the latest equipment would be to peace of mind for my daughter and my granddaughter. Since safety of my family is my first and foremost priority I didn't mind the extra cost. Now we can all have peace of mind.

I got a little keypad from ADT which you can press if you fall or anything. Their reps are courteous. They call and check on the system once a month to make sure it’s working. If they can't get you, they call you back. Also, when they call, there is a quick response. One time, mine went off. I didn’t fall or anything but we had something happen in the house and it unhooked that. They notified us that it was not working so we got it back.

ADT is one of the number one rated security services and I’ve had it a good while. I had someone come here to install the system. I got the monitor thing on the wall, my doors and the windows. I’m extremely satisfied with the service. Other than the reps checking as soon as my alarm goes off they also give me a call to check and make sure everything’s okay.

ADT responded quickly when someone tried to break in my house after I went to work. They called me, couldn't reach me, called my alternate backup (my son) and the police. By the time my son got there the police were already there assessing the situation. The loud alarm (and my loud dog!) deterred the would-be robbers. I appreciate ADT's attention to this. They arranged for a technician to come out and reset the alarms on my new door. Thank you ADT.

My ADT alarm went off due to the fact that I have a wood heater and during use the smoke from the heater set the alarm off. I received a call from ADT to see if there was a problem. There was not so they would not sent a call to the fire department.

I’ve been an ADT customer for four years and they’ve been providing security in the house. So far, the service has been so good and ADT's team have been very responsive. They came out and took care of me, and they were very good.

We’ve now had ADT for more than two years and their reps are professional and I’ve had good experience with them. The installers also showed up on time and they helped me with this and that. And the installation went very well.

ADT helped sort out the problems I was having with alarms going off when I was away. No one was home and ADT alerted the police as per our instructions. One alarm may have been set off accidentally and the 2nd was somehow caused by a window alarm; even though I am not sure why it went off. Possibly a second false alarm. ADT was very patient with me.

I have never written a bad review IN MY LIFE. However, ADT and Defenders bring out the worst in me! First ADT will not speak with you or help you out if you had Defenders (one of their "authorized installation" companies) do the installation. Secondly, Defenders will give you incentives to sign up but fail to tell you ALL of their contracts are for 3 YEARS! Even when you explain you're a single mom, in a rent house and CANNOT commit to a 3 year contract, the representative will be kind and verbally tell you that the contact can be "modified" to meet my needs.

We have ADT's basic parameters where our doors and windows are all covered. ADT's representative put everything in really fast, gave me the colors I wanted on my doors, and he did a good job. When we were out of town, somebody else was doing house-watching for us and they blew the alarm. But it was nothing big, and we’d already given them a code. We've been with ADT for eight years now and I would tell others to get it, too.

We have been an ADT customer since it was Brinks years before, and we’ve been very satisfied and happy with them. Their reps have been great. ADT is very reputable and reliable.

After almost 16 years with ADT, I changed security companies. Their billing practices and customer support always left me feeling like I was paying for nothing. We started to have multiple issues with our aging system. When we reported problems, the remedy presented was for us to pay to have the system fixed or take care of the issue ourselves. When we discussed possible upgrades, we were expected to pay full price while new customers received discounts. After 15 years of paying the monthly fees after paying for the initial installation, a little courtesy and respect could have been offered. We had ADT price out our security system for our small business. Their quote came back higher than their competition by almost $1000 for the same equipment. When we expressed to them the fact that we had been with them for all these years to see if they could at least match their competitors, we were met with a prompt, "no."

We've been in our house for over 14 years and we've had ADT the whole time. Their service has been very good. The reps are prompt and courteous. And the system has great features.

I called ADT to get a new battery and the rep I spoke with was great. I’m glad I haven’t had to use the system yet. We had a system prior to ADT, and when I mistakenly opened the back door in the morning and it went off, they called in. But with ADT, I’ve had the system go off twice when I’ve not gotten in and got the buttons pushed in time, and no one has ever bothered to call to check on it. And I asked the rep about it when I spoke to her about the battery. She said if I reset the system within the first 60 seconds, they won't call me. And while I don't have a problem with it, I just wish I’ve known about it. It’s possible that they had it somewhere in the paperwork and I just overlooked it but it was something that came to my attention.

I first started with ADT when it was still Brink's. And I'm satisfied with everything as it is. ADT is reliable and I've been pleased with them. They've always been prompt, courteous and pleasant. I had a very good experience with the installation team. They were really good and they cleaned up any mess that they made.

I live and work in a house with an ADT alarm system and it’s been here when I came to work here. We know how to turn it on and off when we leave. They can have motion on or off in the house. Everything’s fine. We haven’t had any problems.

I contacted ADT to set up an appointment for a consultation. They asked for my bank account information so that they could bill me just as soon as I signed a contract. I never signed a contract and never had the appointment. Yet they build my account for $106. When I complained about this, I was assured that this was not their normal policy and should not have been done since I was not yet a customer. I was also assured that I would be issued an immediate refund on February 11th 2018. As of today, February 14th 2018, I have still not received a refund to my bank account. When I called customer service back, they refused to pass me on to management. They told me the refund had been issued on February 13th 2018. Even though I was assured that it would be issued on February 11th 2018. When I again asked for a supervisor, I was told that they would not be transferring me and they hung up on me.

We have had a few issues with ADT as far as adjusting it with the animals in the house, but the people that have helped us along the way have been great! We even got help with the bill due to not using it for a few weeks while it was being adjusted. All of the guys that have been out to the house have been very knowledgeable and very personable.

When technician arrived, he immediately began installing the 'free' system. After disabling my existing system, he did a walk through and heavy sales pitch providing a quote for almost $6,000(!!!). I should have asked him to restore my old system and leave, but the guy was pretty slick, and based on ADT's reputation, I ended up agreeing to a total install of $1,800 and $24 upcharge on the monthly fee. Basically, I was worn down, just wanted to get it over with -- a 7-1/2 hour ordeal. Thankfully, one of the first documents in the huge package of electronic ('just sign here') documents was the 3-day notice of cancellation. The next day I called to get some 2nd floor upgraded window sensors removed, and the customer rep indicated that 2nd floor windows shouldn't have been protected in the first place (the tech had recommended every window on both floors to be protected, we ended up going with just the back of house for the 2nd floor).

For the most part, I have found ADT to act promptly. Whenever there was a breach (they are all either technical problems or our fault), the agent called us almost immediately to make sure that there were no problems and verified our identity properly.

We’ve had ADT for years. We never had any major issues with them at all. Once the hallway center thing went off and the customer service rep told me I needed to change the battery. But when I got on the ladder and crawled up there and there was no battery. But I’m very pleased with them. I won’t consider changing or doing anything because I don’t have a reason to. My husband was an ex-policeman and we believe firmly in protection around the house. And considering any issues with ADT it was just normal wear and tear on equipment and the response was very quick. I would recommend them.

ADT had a good rate at the time so I bought a basic service package from them. I've had it for over 20 years and I'm happy with it. Their customer service has been good too. The last interaction I had with them was when my daughter was here and I have left to take her child to school. I had set the alarm and they called but it was fine. When the battery gave out, I called and they said that they only charge me when they come and install it. I ended up buying one and installing it ourselves. Everything has been perfect and when I call them over the phone, they have always resolved whatever issue I had.

I just love ADT. I feel safe and I feel like my valuables are safe. I have been having ADT for almost 14 years and I have had great service. I am not a great fan of the rate increases but I guessed that is just part of it. I recommend ADT to everyone I know that purchases a home.

Every time I encounter an employee of ADT I receive knowledgeable and exceptional service. They strive to give me great value for my service and I refer clients to them often. Would never use any other company. From installers to service technicians I feel everyone is trained well and very helpful.

We are very pleased with our ADT system. From the sales process to installation everything was a great experience. We love the system for its features and the ease of using it. We highly recommend ADT for your fire detection and theft deterrent needs.

After months, if not years debating about getting an alarm system, I finally decided to give it a go. I put hours upon hours of research into every alarm company imaginable and always found myself more interested in ADT every day. The fact that they have been around for over 120 years speaks volumes to me. Not only that, but security is all they focus on. From the first call to ADT, until the installation was completed, everything has went much smoother than ever anticipated. The saying "You get what you pay for" definitely holds true, especially when it comes to home security. The installation (Authorized dealer called Defenders) was awesome and the technician was very friendly, efficient, clean, and helpful. He made sure I completely understood how to use the system and cleaned everything before leaving.

I was out of town for 3 months and ADT called me several times regarding possible entry. At one point I was out of the county and was able to set my alarm with ease. I am a satisfied customer. Thank you ADT.

I read about ADT in a magazine, then I called their number, and they sent somebody out and installed the system.The last person that came and upgraded it was very professional. I got the digital keypad with my service package now and their service has been fine so far. When I had the old system, it went off a couple of times and they needed to replace the battery. So I called them about that and they handled it great. And if I don’t get the code in on time, somebody would call right away and let me know, or they’d say that the code was incorrect. A lot of people have changed from ADT to these new ones but I’ve stuck with ADT because I haven’t had any problems and I like their service.

The installation team of ADT taught me how to turn the system on and off and change the time. He was very thorough. And when our alarm went off the ADT rep checked on us concerned. I would recommend them. It was a very good and reasonable decision to have them.

ADT was very professional and friendly in their interaction with us. We appreciate their prompt and informative contacts with us. We have been associated with ADT for many years and have always been completely satisfied with our service. Thanks again for securing our premises.

I am very happy with my service and installation of my security and home products. I am also very happy with the responsiveness of this company when I needed additional products or support. I wouldn't trust any other company with my security of my home.

Everyone that we dealt with at ADT from our first call to the installer were really good. When we first called in, we called their 800 number and we were put in touch with somebody from customer service who walked us through all of the options and he was very knowledgeable. We had a couple of questions and he was able to answer them very quickly. The installer took his time and with the placement of where the keypad is, he had to really work to get the wires down to our basement. He just charged through it. We had a snowstorm and he was trying to hurry out of here, which I thought was very nice. But his install was perfect and did not leave until we fully understood how the system worked, on the pulse, with our key fobs, and the unit itself.

There was not an option for "0" stars. Let me start by saying that I have had ADT for 17 years. I transferred my service from one home to another. And after this experience I am PROUD to say I disconnected your services. If anyone in corporate looks at this thing, you should be very concerned that a 17 year faithful customer has cut you off. And here is why... Every time and I do mean every time I need a tech to come to my home it’s a disaster! I have NEVER made a service call and it’s complete in one day. I always take the day off, sit home and either no one shows, they show late and then they are never competent enough to solve the problem, so I have to schedule for another tech to come out and sit AGAIN another day. However, I only want to discuss this current issue. Anything else you can locate in my account records. I woke up about 2 months ago to a very annoying chime that was reoccurring about every minute.

I'm fine with ADT's service with the exception of that statement that I've been waiting for a month now. I have requested a written statement so I can take it to my insurance and get a benefit from it and the rep promised she would send it. I have already requested twice and it never came. But, I was happy with their personality and the installation process was very well done too. They only came once to install and they were courteous and they explained the features to me. And I like that feature where I know when the doors are open. I was very satisfied that they have installed the system. I've been planning to have that for a while already. I just never got around to it until I got that phone call from ADT.

For some reason our lock on our door did not catch and the wind blew our door open causing our alarm to go off. ADT was on it and everything was taken care of efficiently. We were notified and were able to come home and fix the situation.

We have been very happy so far with our ADT system. We have had it about 2 months. It is easy to use and the app is very good. The ADT folks have been very helpful and friendly when I have called with questions. Our only issue is that we still need the two yard signs we asked for.

The young lady was so nice and especially patient. Louisa gave excellent service and I thank her for her kindness because I could not hear very well. She stayed on the line encouraging me to do it again until I finally got it right.

I've been with ADT for over 10 years. At first we had several issues with it going off and it wasn't supposed to go off. And they were very forgiving about that. And then recently one went off and it was just so nice for me to get a phone call. At first I didn't like the fact that they started charging per quarter for the fee. But after the first or second check that I wrote it was, “Oh, this is kind of nice!” I don't have to worry about it now. I've had some people that have moved into the neighborhood ask me why I have ADT and I just said, “You know? It was really easy when we got it hooked up. And I haven't had really any issues with them." I recommend them from that standpoint because there's several to choose from.

The technician did a good job with repairing my system and explaining features. The technician was able to provide information on using my iPhone with the system. He also assisted me with repositioning my camera. This was the second time that my motion detectors had failed. I did inquire about an updated system.

He was very helpful and even changed my battery in the sensor and my fab. He solved my problem very quickly. Very pleasant and respectful. He found my problem very quickly. The only problem, he set off my alarm and the company sent out a police officer.

I have been an ADT customer for over 20 years, in 3 different homes now. I am very happy with the company and the service they provide for the security of my home and the peace of mind for my family's safety. I am very pleased with customer service, technicians, etc.

I’ve had ADT for this house for about 13 years. It started out with Brinks and then went to ADT. I have cellular back up so that for some reason we lose power we can still utilize it with the wireless back up. And I have home monitoring with them. Their service is excellent. Their representatives are very personable and very knowledgeable on the products and services that they have. If I have any questions or problems I could give them a call any time and their rep gets right back to me if he’s not available.

We did not even receive what the Salesperson said we would. The system worked for about three weeks, maybe, before it went black. We've had to call about 6 times, told we could give it time, troubleshoot etc. Well finally we have someone come out, the "new" system is installed but it's not compatible with the camera we had installed by ADT a few weeks earlier! All the while we continue to pay for services we were promised and never got, and tech that simply works when it wants. User-interface is cumbersome and not household friendly. I do not recommend.

I LOVE my ADT Alarm System!! I feel safe and secure with having an ADT Alarm and I would never want to live without one. I feel comfortable leaving home knowing that ADT is "always there" if I should need them. I would definitely recommend to anyone.

I have ADT alarm systems on 2 homes. One in Maryland and one in Oregon. Both are over 12 years old. The installations were very professionally done and the systems have been virtually trouble free. Only a battery replacement on the older system.

The lady who called was very pleasant, didn't get anxious, told me which station was involved and waited on the phone until I checked all of the heat detectors. It is comforting to know that ADT is always there.

Never have to worry at home or away from home! If there is a problem and you don't enter your code they call immediately! If they don't get you or your contact they send emergency personnel to your house. We had a smoke alarm alert twice and they called before I could even enter the code! Always pleasant and helpful!

I enjoy my ADT service, and knowing that my home is being protected while I am at home and while I am away from the premises, puts joy in my heart. The ADT Pulse App, is a lifesaver because it’s times I forget to arm my alarm I can do it from my fingertips on my mobile phone.

Very pleased with our ADT installation and service. System has operated extremely well for almost a year now. Anticipate needing to change batteries soon in sensors. Still wish there was a good outdoor camera solution that could be added to the system.

Our experience with ADT has been excellent. Like the products and have them installed in our home. Have had ADT in two homes and the system has worked well. Easy to set and use, both my wife and I are happy with the system. I am always happy to discuss our system with friends and family.

The guy who came to install the ADT equipment did a good job but he said that when I get my internet connection he would come back and install my doorbell camera and hasn't gotten in touch with me. I'm not going to be paying for something that has not Been completed.

A few weeks ago I experienced some equipment failure ADT products and the young lady on the other end of the phone really seem to care and the technician that came to my home he really seem to care. So thank you ADT for caring.

ADT sensors, alarms and the RING makes a perfect combination. Good investment to ensure the security of my family. The system is easy to you coupled with the RING that allows us to screen people who knocks on our door.

I was away on a business trip and ADT called me to let me know that there was a signal about a carbon monoxide detector. My wife was alone and I was very concerned. ADT stated that it was probably a low battery and not an actual carbon monoxide leak. We were able to contact friends who went and bought replacement batteries and replace them. Everything was fine after that. Thank you so much for spending time with my wife and putting her at ease.The quick alert enabled us to immediately take action to get the problem solved right away. It put me a great ease while I was traveling on business, and so concerned about my wife being home alone. Thank you ADT.

In 2014, I moved into a house that already had ADT service. It had been deactivated but the person who came out to activate it and check all the contacts was extremely nice and helpful. He showed me how to operate it. The company has also been very nice. Every time I've called them, they’ve been very helpful and any service calls have been very promptly answered. I've gone through four service people since my very first time and they have all been extremely nice and helpful as well as knowledgeable. I had somebody come out to do a service adjustment in the last three months when one of the contacts was giving me a signal that it was not working. It had gotten out of alignment but the technician came out and changed the contact setting, and it has been working since.

We’ve had ADT for years and so far, everything has been fine. Everybody has been kind and helpful.

Guy who installed our system was very informative, knowledgeable and a great guy to work with. He answered all our questions. Went over everything we had in detail. Made sure we were comfortable with everything before he finished. He knew what we needed and explained why. Great guy.

Response to my service call was totally uncoordinated so bad that I had to reach out to the sales rep. He responded immediately and resolved our concern before the end of the day and stated that we would not be charged. Later received a call from an ADT agent telling me that the issue had been resolved. I informed her that I was well aware of that. I also received a call telling me that they could not have someone come out until Wednesday.

ADT is the only security company I can recommend. Not only do they have immediate response when my alarm goes off but their customer service people are so caring and concerned for our well-being. Thank you ADT for providing me peace of mind.

I have had ADT for several years and of those years I have never had a problem. The times I forgot to turn off my alarm, I did receive phone calls from them, which was a huge help. I am very happy with their services.

The phone call that I made went well and the person was very friendly and very helpful. He answered all my questions and explained everything I asked him. He took time and looked up my account when I had questions about my past services. Very glad he took my call.

ADT is o.k. ADT is ok. If you want a security unit for your house that is monitored seven days a week twenty four hours a day that will sound an alarm when triggered and alert your neighbors as well as the ADT team. You will receive a call to notify someone in you home the alarm system is activated. Your neighbors will really appreciate you when your system alarm goes off 2 o'clock in the morning from you opening the door and accidentally setting it off.

Tripped by accident. Response was very quick so I was pleased. It is important to me that a person comes on the intercom to ensure protection is immediate. I would like to see ADT offer Pulse online alarm status checking for free as I have been a customer for a long time.

From the salesman I first contacted to the technician who installed the security system, our experience has been very good. The salesman answered all my multitude of questions cheerfully and completely. I was well informed as to what to expect when the technician arrived. The technician arrived exactly on time which pleased me. The technician was an expert at what he did and kept a cheerful attitude even though the mainline computer failed and he had to do all of the work over the phone. It was a long day for him but he was still professional and had a good attitude when he left. I commend him highly!

We had ADT installed in 2005 at the tune of almost $4000. Have paid for service for the past 13 years. The control panel displays error message and I am told - after 50 minutes on the phone with ADT - trying to tell me how to fix it - concluding that I cannot fix it - will have to be done by a technician - that the only appointment for service is 3 days away. Was told that "you are an hour away from any service center". When asked to speak to supervisor was told by "Jerry" that he would have to see if one was available and needed to know why I wanted to speak to a supervisor. Really??? Was also told that system installed 13 years ago is the most up to date. When asked about an updated system with cameras and remote access was told "that is extra" with 3 year contract. When I stated I was going to change companies Jerry did not seem to mind. Jerry - you blow!!!

Alarm went off twice early morning when temperatures were below freezing. Contact problem?? I am concerned because I could not turn on the alarm in cold weather. Your call center called us each time and was very efficient in contact with us.

I have ADT many years now and you can say I am really happy with the service and protection we get from them. The people they employee are always very nice and helpful. Thanks for being there for me when I need something.

Your representative listened to and responded to our needs. He answered our questions and offered a solution that provided just what we needed. Your 24-7 staff is always quick to respond to any alarm issues. Thank you for excellent service.

Staff has always been very professional when I call for assistance. Having a security system makes me feel like I can reach out for help if needed. The cost is affordable and rates do not increase all the time like other companies. Keep up the good work.

The call experience was great. The customer representative was very helpful on accomplishing the reason for my call. He was very knowledgeable on helping me to decide if to renew the contract or continue on a monthly basis. I would recommend ADT to anyone they provide excellent service.

They are very good when the alarm or a motion goes off and we don't get to it faster enough, they will call you. The monthly fee is reasonable and affordable I would recommend someone but don't anyone that will need one right at this moment. My family feel really safe with ADT.

We were thinking about dropping ADT. Then one day the alarm went off in our basement. I thought it was just the batteries. Then I got a call from ADT saying they had called the police because they were showing carbon monoxide. The fire truck came as well as police. When the guy came in he told us to get out, carbon was high. Saved our lives.

ADT Pulse app - It keeps telling me to update and there is nothing to update at the app store. What am I paying for? A phone app that doesn't work and a camera I can't see. I thought I was updated instead I have less!!!

I have been happy and pleased with the service I've had with your company ALL the many years I've paid for it. Calling in is easy and your representatives are always helpful. Grateful too that your batteries seem to last a good period of time, And I do recommend you!

We feel like our home is well protected by ADT and the many features it provides. Being able to monitor our home while away with our mobile phone app is fantastic and the fact we can arm or disarm at our convenience, with the app or our keyless remote, makes a perfect pair for security features.

ADT provides me and my family with Outstanding service with my home security system. They are concerned about me and my families safety by ensuring that when an alarm is sounded, a representative or automated call within a matter of a seconds to check on the issue.

I have come full circle. I originally started with ADT but somehow I got talked into trying other security systems with inferior results. Well, I am back where I should have been all along. Take it from a man with a wealth of experience; ADT is unmatched in the field of home security.

Always been immediately responsive if something goes off accidentally! Some of our family members have ADT & friends based on our recommendations! As of right now, we would recommend it to more family & friends if they were considering getting a security system for their home!

Prompt service even when I goof up and accidentally trigger the alarm. There was one serious burglary attempt about three years ago. The door was badly damaged but not one item taken. Worth the cost - I'd do it a million times again.

I am pleased with my service from ADT, the equipment has been performing perfectly, and is easy to manipulate. The remote makes entering and exiting my residence very easy and I am most grateful for that. I would recommend ADT most readily.

ADT personnel are professional, respectful, intuitive. There is a quality of sincerity and concern when they respond to alarms. Their ability to rapidly and accurately assess a situation is calming to the homeowner during an emergency situation. Thank you.

Sales did a great job of providing us with all the information needed to make our decision. Installation went well except for one hitch-inability to like the system to our phones. We are still waiting for a response to our call yesterday (February 7, 2018).

Nothing but good things to say. Maybe a little more expensive than some advertised products but the security of a well known company has been worth it. If an alarm occurs they call within about 1.5 minutes asking if all is OK. I mistakenly pressed the Panic button on my remote last week and the phone rang just seconds after the alarm went off. What little service I've requested has been taken care of quickly and accurately.

We have always felt positive about ADT. Not happy with the reworked app. though. It was easy for me to set the alarm remotely in the past. Now this new design makes it hard to navigate. Other than that we are very pleased with our service.

I’ve been with ADT a long time. I currently have their basic package, and if my wife forgets to enter the code quick enough, the phone gets called. They’ve responded real fast any time of the day or night, so I've always really liked that with them. I’ve recommended the system to friends since I’ve had it. However, for the first couple of years I had a really good price, but after that it gets a little pricey. For just a basic package, every year the price creeps up a little bit more. The only reason I’d even think about changing is some other companies are giving out cameras for two years for what I’m paying a month at ADT. It would be real nice if they’d come put in a couple of cameras and not charge me anything else.

Excellent customer service and tech support when having to deal with any type of issues. I’ve recommend their security systems to friends, colleagues & neighbors. I’m confident in the company’s ability to handle the security of my home. They dispatch trustworthy employees to troubleshoot equipment. I plan to retain their services in area where it’s provided.

Love everything about ADT. Installation was awesome, customer service is fantastic. My son and I feel very safe. We have not had any issues or complaints at all. Everything is great. And I would recommend to my friends, I have many times. That's all!

I have also been, and continue to be satisfied with the service I receive through ADT. We recently had to have our system reset. A technician did a house call, and rectified the situation quickly and efficiently. ADT has a great reputation, and has been in business for many years. This increases my confidence in the company as a whole.

Love ADT... I would not feel safe without it. I couldn’t resolve an issue with my system over the phone and next day I had a serviceman sent out. Fixed immediately. If I have to call them... I get an answer immediately... I would absolutely recommend ADT to others! Jason fixed my system.. He was very polite. Excellent service!

I wish you had an alarm solution that was internet based and did not involve AT&T as a cell provider. I can't get a signal in my basement with that provider and I would love to cut my landline. The ADT alarm is the only reason I have a landline at this point. Otherwise I am happy with my alarm service.

ADT is the best alarm/security service I have ever used. They recently installed seven security cameras on my property, upgraded my smoke detectors and my three alarm panels, and did an excellent job. Their Pulse System is awesome! I can monitor my system and cameras via my computer on iPhone. I have the utmost confidence in their service.

It was necessary to call ADT several times due to difficulty setting alarm. Keypad numbers would stick and extreme pressure was necessary in order to set my alarm system. After the fifth call, the technician finally replaced the keypad and other needed equipment.

System works very well. Fast response if alarm is triggered. Customer service is very polite and helpful when they have to call you or if you have to call them. If there are any problems with the system they are very helpful to assist in fixing the issues.

We certainly appreciate the quick response in notifying the police after the noted intrusion by ADT. The police arrived within a short time after ADT notification and the alarm was sounded. I think that we might be adding a few more cameras to the perimeter of the home.

ADT is the worst experience ever. I am a new member and since day 1 the service never worked. They sent the same technician twice and still not working. I have been bypassing windows to be able to partially alarm my house. Called customer service in ADT and they kept sending me to the installation company. Then the installation company would send me to ADT. Asked for supervisor and no one came on the line. Never did they even apologize or try to resolve. I need my money asap. Unfortunately I have to give this horrible company 1 star since 0 is not an option. HORRIBLE!

I have had mine for years. Works great. When my mom was alive and lived here she use the medical alert several times when she fell and I was able to respond quick. The response from the monitoring station is quick. Even when I accidentally set it off they called before I could get code entered. Very pleased!

I’m very pleased with my ADT alarm system. In addition to the house alarm, I have the monitored smoke and monitored carbon monoxide alarms. The installation was fast and very efficient. The technician was professional and very helpful when showing me how everything worked. I’d definitely recommend ADT.

I recently had a great deal of smoke in my shop. Almost as soon as the smoke alarm I got a call from ADT checking on the situation. They were so helpful and polite. I highly recommend them for smoke detection

The service tech that came to replace the battery to our back door was quick and friendly. After trying to replace the double A battery that eroded and calling into ADT, it was determined that I may have an outdated system. The tech replaced it with a lithium battery instead. Great customer service.

Fortunately, I have not had the need for these services. I have had a few false calls and anytime it was not canceled before calling the police, it was entirely my own fault. And I appreciate that you have made every effort to contact me to be sure it was a valid call.

Having been robbed twice, we felt it was time to invest in a security system. What a relief it was not to have to worry about our house and garages being broken into again. We have ADT Pulse so when we go away I use my tablet to check on things at home. It is an added layer to out peace of mind. The system is easy to use and whenever we have a problem we have been able to have it addressed in a timely fashion. We have recommended the ADT Security system to several of our neighbors, and, we noticed that they took our recommendation.

Recently I accidentally set off my panic alarm. ADT called my home, I missed their call and called them back to advise I was at fault and apologized. The representative said she’d clear the report. About 8 minutes later a Deputy Sheriff showed up at my door. I told him what happened. He said they always check out panic calls just in case and understood me being embarrassed with kindness. I was pleased with ADT’s quick response and the Deputy's quick response as well and understanding.

I love this system and feel very safe having this equipment in my home. Knowing that I am being protected by the best security company in the land. The reason that I got the security system was I went through a very difficult time in my life and was feeling afraid and saw the ad on TV about the security system. I have had the security system in my home for the past 3 years and have never had a problem with the system. I always feel safe knowing that I have this system and that the police are right around the corner from my home.

I have been very pleased with the experience I've had with ADT. The response time to alarms, which have been mistakes on our part, is exceptionally fast and the people we have interacted with have been very professional. I would recommend ADT to anyone, not just friends.

I am very happy with ADTs service. Recently I had a rate review that ADT resolved fairly and to my satisfaction. Service has always been good. Thus the 5 stars. I will always use ADT as long as I am in this house!