ADT Reviews

Original system installed 17 years ago and no problems. Upgraded to have some new features recently. Installation technicial was professional, on time, and did good quality work. Due to age of our system and house pre-wired design, he encountered challenges but came up with good solutions. Monthly service is great as well.

We’ve had ADT since we first had our home built 14 years ago. I like the system itself, although we’ve never had to utilize any of the features of it. Also, if we’ve had an alarm go off, we’ve always been contacted right away. Just the other day, I was trying to figure out where one of my little batteries was. I called and they helped me with that. The reps were very polite, very respectful and helpful. ADT's system is easy to use and we’re very satisfied with them. I would highly recommend them to my friends.

I’m very happy with the service ADT has provided and everything has been excellent. We have door, window, and movement sensors included in our service package, and ADT's system is reliable and easy to use.

I previously had ADT in my other house and now I have them in this house. So far, their service has been excellent. I have a wireless system with them and the installer was a wonderful and very nice person. We had two spells due to the weather and he was very accommodating. He also got the flu, plus the video and ring door were on backorder. But he finally got everything installed the Saturday before last.

ADT is fantastic. And the banks have them around here. So if it's good for them, then they are good enough for me. We have motion detectors included with our package. And I got my system hardwired here, too. It’s an older deal. ADT's sales representatives are excellent. If my alarm goes off, they call within seconds. Although the installers were great at first, we had a little problem here and there. I had a motion detector downstairs and it was going off all the time. So we moved it and it was still going off. I wanted it put back in but the people from ADT never did it. That was two years ago and I don't even bother calling anymore.

Think long and hard before signing a contract with ADT. In 2016 I signed with ADT because the property that I had move into had a pre-existing alarm system from ADT. They replaced the batteries for the system and it was up and running. Within a month I started getting a fault on one of the door sensors, no biggie check the door reset all good for a while, but the sensor continued to fault more and more. you would think they would follow on that.

We have motion sensors, doors, windows and a glass break system for monitoring. ADT bought the security company that we were using. Now, our system does what we need it too. We are still looking to make upgrades but ADT has done what we asked them to do. We had a remodeling done and it was wicked expensive to get the modification done for that. Their team had to come out when we were doing the kitchen and the remodelers knocked some wires off. It was also expensive to get ADT to come out and repair those. Still, we've been okay.

We became an ADT customer when our home was broken into about 20 years ago. Early years were fine. When we moved and reconnected it was fine. In the last 6 years, not so much. We received new phone service and for about 3 years after we were under the false pretense that ADT was monitoring our home. Our home was robbed and though the alarm sounded and scared off the thief (after he stole a flat screen) We thought it was odd that ADT never called. So we called them to discover they didn't have a signal coming from our home. We had been paying for service for THREE YEARS without a signal coming from our home! $35 a month. That's over $1,300. No refund.

The service ADT provides is good and we've been with them for 20 or 30 years now. They respond when we call and someone comes out when we need someone to come out.

I've had ADT for the past 2.5 years and had been content with the service until this past month. On March 2, 2017 we had a big wind storm that knocked out the power for over 2 days. Our whole-house generator came on, but after it was on for about 24 hours it set off the carbon monoxide detector at 3am. Although my ADT panel was connected to the generator, the alarm didn't go through to ADT (even though I could see it on the panel) because the phone lines and wifi were still down. That's fine-- we were grateful that the CO alarm had gone off and took care of everything. The next day the panel still showed a yellow "trouble" light. The phone lines were still down, so I called ADT on my cell phone and told them about the CO alarm going off and about the light. I was told that the light would go away once the phone lines were working again.

Response to alarm activation (although to-date all were of our own initiated false alarms) is quick and courteous. It's good to know someone is on duty and available whenever needed. Living in a small, somewhat remote community, we sleep well at night knowing ADT is watching our entryways. I'm very happy we hired ADT!

Knowing that my home and my family are secure gives me a lot of tranquility. Any time the alarm went off by our mistakes or battery from a sensor they called immediately. ADT sent the replacement of the battery by mail great!

ADT is doing a decent job of monitoring what’s going on. We’re satisfied with their service and happy to continue.

The features in our ADT package are fine and we're happy with it. The service has been very good so far and it was fine with their customer service. They gave what I needed and we've been very pleased.

I was completely satisfied with my experience with this company. I called to have an alarm system installed after receiving threats to my family. The normal wait time would have been about a week but as soon as they found out my situation they got someone out the next day. The man who installed my system was super professional and also scanned the house for any spots that could be weaknesses. They helped me pick the system that would give me the best protection and practically bent over backwards to help me afford it because my family was also going through financial difficulties at the time.

The technician was punctual and very knowledgeable. The products where appropriate and functional. The experience was pleasant. There was some concern and confusion about certain explanation about the Gift Card. There was a miscommunication about our date to have the monthly payment due date. It left a certain discomfort for a short while, but the overall experience was great.

When we bought our house, it had an existing system in it which we kept and we also upgraded it. One day, I set the alarm off instead of shutting it off and I’ve forgotten to open the basement door. They called immediately and handled it professionally. Their customer service is great and anytime there's any type of issue, there's immediate response on that. I’m very satisfied and I would recommend it.

Feel safer! It's important to feel safe. Too do as much as you possibly can to live secure. ADT gives me that feeling!! Love the camera. Want to purchase more security products from ADT. Their customer care team is always helpful.

About four years ago, we had an incident on the street. A house was about to be broken into and the owner chased the guy who was trying to break in and got hurt and ended up in the hospital. Then we had a neighborhood meeting and in that meeting, ADT came with information and gave it to the neighbors. We got the alarm set, so they are monitoring the house. We got the security system, which is wireless. And with that system comes the fire and smoke detector. It was fine with the person who installed the sensors and the equipment.

I spent a lot. A lot on a system, installation and monthly monitoring by an ADT partner, DEFENDERS, INC. d/b/a PROTECT YOUR HOME. We had the monthly monitoring service for a few years, but decided not to renew when the contract expired about two years ago. My obligation was paid as agreed and in full. Should be the end of the story, but Defenders decided to charge me $25 recently. Since I do not have service with them nor have had any for over 2 years, I contacted Wells Fargo and have them reverse the charge, which they did after making contact with Defenders. What's worse, and much worse, is that Defenders decided to contract a collection agency by the name of McCarthy, Burgess & Wolff - oh, and get this, to collect $419.85. Of course I immediately contacted the collection agency and they are contacting Defenders to require that they support their claim.

I had been an ADT customer since the early 90's. I found out just recently that my address was "out of market" and time to service moved from a fairly reasonable time of 3 days or so to 2 weeks. I also told I would be charged a service call. I cancelled service with ADT and hoped since they couldn't provide the service I had with my initial contract they would waive the cancellation fee. They would not and I was told by the customer service representative that I HAD been receiving the same service and I had always been charged a service fee. They have become too insensitive to the homeowner and I would not recommend them at this time.

Very pleased with all services ADT provided. From the installer, who was very knowledgeable, explaining in detail of what we needed and what we could afford. No pressure at all. Showed us how to use the system. The tech was just as helpful. Knew their Job!.

I would recommend ADT to a friend. Installer answered any and all questions that I had about the service and installation. Installer was very polite and clean and made sure that he cleaned up after himself so that there was no mess left behind. He made sure that I understood the programming of the control panel and the use of the ADT plus app before he left.

ADT is well-known in the area and we interviewed several different companies and chose them as a replacement for another one. We're pretty impressed with the service. They have a good response when there's a problem and good recommendations when we wanted some additional stuff. Also, it has gone well with their reps. ADT is responsible and has a good wide network.

There is a 3 year contract that they do not disclose when they sell the service. I sold my home after a year and a half, to move for work and they are charging me nearly $600 in cancellation fees. I cancelled and sold the house over a month ago and they still haven't figured out the billing. They've charged 2 months this March 19 and again on March 26. Customer Services is so poor they can't figure out how to fix this. Do not get this or any service that have contracts like this! Also, there were times when my alarm went off and nobody called me. I just got an email.

BUYER BEWARE!! We priced ADT for our home- I was told that we had to give a credit card and once we chose to have ADT install our credit card would be charged at that time. I understand that but that is not what happened. My credit card was charged almost a week before they came to discuss install. Then when we agreed to install ADT I was told we would be charged for April and a prorated amount for March. That again was untrue. I reviewed my bank statement and realized I was not charged what I was told. I called what they say is customer service and after being talked to VERY RUDE had to be put back on hold and spoke to someone else to find out that they charge the higher monthly rate. Nothing can be done until their corporate reviews my contract which is a month I'm told. Unfortunately I am in a 3 year contract!!!

Need to move? Lost your job?? No Worries, ADT is there to take you to the cleaners, call now and cancel for the extreme price of over $600 which we will say in a voice as if it was $10! In a smart world with apps and cheap connectivity, items to buy on Amazon now, ADT closing will be a glorious day. WAY overpriced and horrible policies and then kicking those loyal even further down. I will absolutely never use ADT ever again. And I will stop those around me from using them and absolutely never recommend them. Disgusting practices, I would have returned when ready but now??? HELL no. Run...do not walk, RUN AWAY from ADT.

Do NOT deal with this company! It has taken over 15 months, numerous phone calls, lots of stress and aggravation for ADT to stop billing old address; still do not have a working system in new location yet billed for 18 months of service. Told I cannot cancel contract and will continue to be billed for the balance of 3 year contract regardless of system working properly. Also told, ADT has no record of numerous service requests and are not capable of monitoring system to know if it is functioning properly. I have no confidence system will work in an emergency, if repaired. But do know I will never use ADT again after this contract expires.

ADT came and set the system up two years ago. They were here longer than I expected, but we got extra things like carbon monoxide. The installer was here for four hours setting this all up. He also gave me an orientation as to when we leave and put the alarm on. It was very complete. The service has been great and I have recommended ADT to two friends. Someone said that they keep pretty good track of when the batteries on your remote needs to be changed. I also phone ADT when we're away on vacation and they take all of that information down. I tried to set up an account on the computer because they said you could do this there but I had trouble using that for the vacation leave notification. So I just always phone and they're very pleasant. There was one time when our housekeeper came on the wrong day and tripped the alarm. The backup neighbor and I were notified. The backup neighbor came on over and then the police arrived.

I am satisfied with ADT. I like my system; however, I am disappointed with the way I was made a fool of by SafeStreets USA. I know that I wasn't the only one but I still feel tricked. They made promises with visa cards, everytime you contacted them they continue to lie saying its on the way, and it's been over a year.

ADT is great home Security Solution with experienced customer service reps that follow protocol. While on holiday, we received that one call you never expect to get from ADT at 3 am. The kitchen door has entered and the police are on the way. Scary and peace of mind. We highly recommend ADT for home Security!

For the last three months, once each month, our alarm system starts beeping in the middle of the night. A tech has come out every time that it happens. Each time a temporary fix is applied. Hopefully, this last time, the problem has been resolved.

I first had Brinks and then they switched to ADT. The features of the home security package I have is satisfying to me right now. In the past, the alarm went off and I didn't know which one was triggered. The tech had to find it. The one who came out was very polite and efficient. I would tell my friends I was satisfied but I wouldn't tell them that they should get ADT. I'd give them a choice.

ADT has been my alarm company for probably since I bought my home, which was over 20 years ago. Service is good and we have no issues with the hardware included in our package. I didn’t realize it, but I actually have a service contract with them because obviously I'm paying extra for that. But when I've had replaced the door, they came out and everything they did was covered under my service plan so I didn’t have to pay for any extra. That part was great. Also, everybody has treated me fine in all the interactions I've had with people from ADT. Other than the email I got one time that my sister was unable to run a self test, everything is good. I would recommend ADT.

Tech presented his badge outside of door before entering. He was very courteous and polite and explained what he was doing each time he replaced anything. He seemed to work fast accurate and did not leave any trash around. He gave good service.

I have been turned over to a credit collection co by this company. I do not and have not ever had account. The account is for **. I live in Ft. Lauderdale FL. I have offered proof of where I live. They do not care. They just want the money. If I want it off my credit then I have to pay it. Collection co is Perfection 801-921-7379. Even though the name on the account is not my name they hit the closest name they could, I guess that ADT could not find the actual person that opened the account. That goes to show another downfall for this company. I will be having fraud charges placed and an atty to sue.

I feel overall safe with my security services. ADT contacts me the moment I have a problem or something is wrong in my home. The only issue I have ever had is in trying to reset or troubleshoot my equipment to clear the codes when talking to a representative by phone. My suggestion is to send a technician out periodically to check the equipment and make sure it is working properly. This would increase my confidence and feeling of security with the system.

We have had no problems with ADT. Always very pleasant when speaking on the phone and in person. Technicians take their time on repairs, etc and explains how the equipment works. We would recommend ADT to a friends and family.

I have had ADT for several years now and enjoy the peace of mind when I leave home knowing that I am secure and safe. I would very much recommend ADT to my friends and relatives. I am sorry I don't have that much to say at this time. I am really happy with ADT and I sleep at ease and peace at night with it on with individuals breaking in homes in my town.

The ADT at mine home lost communication last Saturday when I was away from home. The entire Sunday I was away and ADT didn't have any communication with the device and hence no security at home. No one from ADT contacted me to inform. Then when I came back on Sunday evening and called ADT they just said it's a temporary problem and asked me to press some code to supposedly fix the issue. The issue recurred again and now I had to pay $25 for a supposed trip visit from a ADT technician. On top of that the guy can only come on office hours so I had to stay back at home. Instead of ADT compensating for loss of security they charged me. The technician came and again gave a story of missing programming, took away $25 and practically didn't fix anything.

I wanted to go with something that was a bit more national so I went with ADT and I've been using them for about two months now. My interaction with the sales rep was straightforward. He came in, did a survey and made a recommendation which made sense. The installation, on the other hand, was very good. The installer was terrific, very neat, and explained all the features of the various aspects of the system.

We’ve had ADT's security system for many years. It was common knowledge that our neighbors have had it and, apparently, they've been satisfied with it, and so far we've been very satisfied with it too. Half of the people on my block have come over to see how we were handling the security system and if it was working. My husband was the one who communicated with the reps if there was a problem or situation, but I don’t think there has ever been a problem. The installers cleaned up after themselves very well and they double-checked. I'm one of those people who don’t like the noise and having to check the system. But other than that, we feel safe when the security system is on and that’s the satisfaction we get from it.

I had my smoke detector go off 2 times within 6 weeks. The first time they explained it was probably battery needing to be replaced if there was power outage and we did have loss of power from Irma. So I replaced with a brand new battery. Then I get a second call about smoke detector going off. Both times the fire department was dispatched.

It would be nice if we could order upgrades to our surveillance online. I would like to get a couple more indoor cameras and another door sensor and maybe another outdoor cam. I already have the system and would like to just be able to order extra stuff online rather than go through the hassle of calling a rep.

The panel was beeping inconsistently. The technician directed me to identify the problem (motion detector) and correct it. We subsequently ran tests to ensure the problem was resolved. I appreciate the help and have and would continue to recommend ADT.

We dealt with Brinks before they were bought by ADT. The features of the ADT package that we got are great. Initially, with the change of daylight saving time, the controls didn't change the time but it's working fine now. It's an excellent service and I would recommend my friends to use ADT.

I've been satisfied with ADT, so I've stayed with them for 20 years. My security service started off with Brinks. I pay for the service and I got some batteries last year. My only trouble is, when I open the door, I forget to put the alarm off in the morning. ADT is able to help me with that. When Brinks operated the security system, though, they were a few seconds quicker than ADT and they were all the way from Texas, but ADT still responded within reason.

Very pleased with service and pricing. Would like to have quicker response to any alarms that go off when we are not on the premises but, hopefully, we will not have to test those waters. Would also like to know if ADT offers any sort of Senior Citizen discounts.

Very customer friendly and willing to take care of any problem that comes about. The mechanics are very friendly and respectful toward us as to getting your problem taking care of immediately. You also sell a very good product for the household.

Since having my ADT alarm system I've had quick responses to any alarm activation. No long waiting periods if maintenance or repair was needed. And any problems with my bill was addressed immediately. I'm retired now, most of the time I may be away from home, and it's reassuring to know that there are eyes other than friends and neighbors looking out for my best interest.

I would definitely recommend to friends & family. We are planning a move due to family relocating. We will try to transfer to the new owner & plan to have ADT in our new location. The new location will be in Johnson City, TN. We will have two Sons there, and they both use ADT.

I have recently bought a new home and have been relentlessly harassed by ADT to include more than 10 letters, flyers, business cards, etc. mailed to me, more than 5 uninvited ADT representatives showing up at my front door completely ignoring the no soliciting sign - 1 of which was comfortable loitering around my property to include going in my backyard for more than 20 minutes completely ignoring the signage that I already have a security service and the 10 cameras on the property recording this harassment. I will never do business with ADT - as an aside, with as much as they are harassing me, it would suggest they are having financial issues.

I continue to be pleased with the customer service, quick response time to alerts and the reliability of ADTs products and services. Consistently great job! I continue to recommend ADT products and services to all my friends and neighbors. I have had other monitoring systems and companies in the past but none have been as good as what I have with ADT.

We've been very pleased with the quick response with all our questions and issues that have come up. It was easy to learn how to use and personnel from ADT have always been friendly and helpful. We've never had a security system before and we feel very safe with ADT!

Taylor is an excellent representative of why your customers are faithful to ADT and do not go to less costly/ newer security services. I have stayed with ADT for 17 years and employees like Taylor are the reason why. Thank you.

Contact Defenders (ADT) on 04 March 2018 to receive a quote to install an alarm system to my property at **. I spoke with service representative Chris at ** about the type of services the company can provide. Chris gave a quote of $27.99. I didn't agree to purchase yet. I wanted for them to send a service rep to verify if their system would be compatible with the house since it was pre-wired for an alarm system. We schedule the free consultation for 06 March 2018 from 8:00 to 9:00 am. My wife was at the property. The representative arrived at the property and started to install the system where I was under the impression it was only to verify and consult for installation. I called Felicia from customer service and in a disrespectful manner told me to tell the installation team what I wanted. After this conversation I told my wife to tell them we were terminating the service.

I have had the most satisfying experience with ADT through Kenneth **, the technician who installed my system and came out again when the front camera wasn't working [which turned out to be a tripped fuse]. Mr. **, from the first minute I met him, made me feel very comfortable as he, in detail, explained how the system would work, discussed outdoor camera positions and internet speed, introduced me to the ADT Pulse app, walked me through it until I understood it, among many other things that would take too much space to detail. Mr. ** has been friendly, extremely knowledgeable, very professional, very patient with my circumstances, always reassuring me throughout and never stopped smiling! Mr. ** is truly a valuable asset to your company, and I am humbled to have had him as my technician. Thank you for such a pleasant experience!

I received several phone calls about a low battery. After the second call, I scheduled an appointment for the technician to find the problem. He came and changed all the batteries in the sensors and in the main control box. The battery causing the phone calls was in the box. He was very polite and efficient.

I have called ADT four times to have them stop my service and to stop billing me. I sold my house on 2/26/18, and they still keep billing me. Is anyone at ADT reading this post? If so, would you please call ME? I’m tired of having to call you only to hear false promises.

ADT has always been efficient in their responses. And most of the time I speak to a live person, not a machine. I'm very satisfied with their service. I had been a customer for almost a decade. I plan to continue our relationship.

I am very happy to have a security system. However, I was never given the promised sign to post outside the house. That is very important to let the "bad guys" know we have a security system! I have called ADT five times asking for a sign. I have been told over and over that a sign is coming, but I have not received it yet! Where is it?

I want to know why we don't have any upgrades to the system. Our system is eight years old, the only thing that has been replaced are the batteries motion sensor and keypad that runs the whole thing. It works just fine, I want to know if there's any upgrades and does it come with a cost.

The gentleman who came out was thorough, concise and friendly. He showed us all the options RE upgrading our security and was not pushy. We'd easily recommend ADT to our friends. Thank you for the excellent service!

ADT rep David was on time. Called before he came and was very friendly & professional. He listened to what I thought I wanted & made great recommendations to make the system work the best for me. (I have multiple pets!). The installation went smoothly, & he explained thoroughly how it works & also set up all the applications on my PC & phone. I haven't had to use the alarm (thankfully) but I can say I definitely feel safer knowing I have the system installed & will highly recommend them to friends & family.

Representatives very very helpful. Installer was knowledgeable & sure knew what he was doing. System is pretty easy to use - as i’m Getting use to it ADT help us just a phone call away. Would highly recommend this system to family & friends.

ADT is ok. I was very dissatisfied when I first signed up because I was basically ripped off by the sales agent. I wasn’t informed it would be a 2-year contract. Overall the monitoring and system is good.

I did not have enough information or training to conduct a test on the system. There were many things that were not clear to me in the test mode. The ADT video did not explain things very well. Overall I am satisfied with the system.

Our neighbor kids down the street from us robbed our home and there were a lot of robberies going on in the neighborhood. We needed an alarm system so we called ADT and got one. A guy came and installed it. He did the box on the inside of the door in our kitchen which goes out into the garage. He also did the wiring in there and put the box right inside the door. He was very knowledgeable and he mentioned the fobs. I told him that was a lot better instead of worrying about getting in the house, pulling the panel down, and putting in the code. We like the fobs very well.

I’ve had ADT for over a year now and the service has been okay. I like the system and I still have it. My interaction with the sales rep was okay and he was good and very professional. But the only problem was, I didn’t get a receipt for the alarm system, so I could never get in there to get my Visa gift card. The installer was fast and very professional, and he explained the security system to me. I like that I have a remote that I can use fast in the car and I don’t have to go to the actual box. It was a good experience and I would recommend ADT. I'd tell people that the cost of the service is economical and I haven’t had any problems with it. Ever since I've had my ADT security system, I feel safer.

We are satisfied with ADT services. Whenever we call, we are able to speak to an agent. Their choice of products & services is also good. They may be more expensive compared to the internet-only companies, but they are reliable. You have to trust your security services company!!!

I am happy with my service and system. Anytime there is an alarm received, I am made aware. A few times, I have forgotten to deactivate the alarm upon returning home before opening the garage door, setting off the alarm. Within minutes, I receive a call and go through the password and questions to verify it is indeed me. I feel as though I am truly protected with ADT. Thank you.

When I lost my job, ADT made it affordable for me to make my payments and still keep my service. I don't care to be in a contract but I would recommend ADT to others. ADT also gives the customers enough grace periods to get their payment in and will make any necessary arrangements to get you back on track.

Customer service rep kept treating me like I was stupid when I called about my billing. Didn't like it, didn't appreciate it. At this point I'm sorry I went with ADT if this individual represents your entire customer service group.

Everyone I have dealt with is extremely friendly! I feel safe in my home again. The person who set up my alarm was very friendly. He got everything done and then he was on his way and I alarmed my home and everything was good!

No cameras were offered at the time of my install, and when I looked into getting it, they were very expensive. With other security companies they offer one camera for free. I have tried to cancel my service with you, make it difficult. I will be cancelling my service soon.

In February owing to an attempt to steal from my account, Bank alerted me and we changed all account numbers. I informed ADT about the change and restored automatic bill pay from new account. The person Ruth who handled me was very supportive and proactive. I had to pay $ 30 for this transaction. My only regret.

I am pleased with my experience when the alarm went off from an irrational passcode entry. The ADT representative was courteous, friendly, and extremely helpful avoiding the call of law enforcement and assisted in the reset of my passcode. THANKS ADT!

Great customer service that solved my issue in a timely manner. Got my new house installation set-up quickly and gave me a nice discount for being a long term customer. I highly recommend ADT if you are looking for a quality and outstanding security system.

Service was great and had no problems get through to someone when I had an issue with my alarm and trying to have it corrected. The person was very knowledgeable about the system and to correct the issue and help me to resolve. Thank you.

ADT is great - just received a new sign after deer broke our other one. That is a great deterrent. Thanks so much. We just have woods behind us so easy for someone to sneak up the back, but we have the sign in back right by the porch so that helps immensely.

ADT personnel are always courteous and friendly. I would highly recommend ADT. I always feel safe in my home with my alarm and my medical alert button adds to my comfort! I would highly recommend ADT! The cost is worth the peace of mind it gives!

All things are good and have no complaints about the service. I would like to take this time to say thank you for being my security company and watching over my house. When I’m away from home or asleep at night I fill safe and know that my family is safe. You help me feel at ease.

I am very pleased with the installation, service and protection provided by ADT. It gives me comfort knowing I have a constant watch over our cabin. I plan on looking into fire protection as well. I would recommend ADT to all my friends.

We have been ADT customers for several years now and are very happy with the monitor services and communication with details or questions. We would gladly recommend ADT to our friends who are looking for security services. Whenever we have had an issue, such as changing a battery or checking a connection, the website has had the information we needed and the issue resolved.

The ADT representative was very professional, helpful, patient and informative. I just received my battery in the mail today. What fantastic ADT customer service!! I will proudly recommend ADT to all my friends! ADT is very popular in my condo community: I see a lot of the ADT signs out in front of my neighbors houses. That convinces me I made the right choice to have ADT guard my home!!!

We have been with ADT a little close to 20 years. Reliable, dependable and customer service agents are always helpful. The years we have been with ADT says a lot I think. Keep up the wonderful work on making families safe and rest easy every day.

Great service and products. We had a carbon monoxide event and ADT probably saved our lives. Great company and well worth the money! I highly recommend them! A++++ If there are any issues, they send out a tech to fix it at no charge.

I feel very safe knowing that ADT has me and my family covered. The always friendly and courteous whenever I have to call them for anything. The cameras make things even better especially when the children outside playing. I can keep a better watch in the neighborhood.

Every battery in all the security sensors effectively updated with a new Panasonic long life battery. This included all the window, door, smoke alarm and glass break sensors. The Technician called ahead prior to his arrival and was here on time. He did a great job quickly and in a professional manner.

Works like a charm. Salesman was delightful, and Technician installing my system was very helpful. Hopefully, I won't have any response time contacts now. I'm sure the ADT signage will be a deterrent to the bad guys in my crime-ridden neighborhood.

Keith lied to me about things he was installing. He said there was no cost for what he was installing. Then I find out I have a 2,500.00 bill. NOT COOL. I called him several times never answered, NEVER CALLED ME BACK, THAT IS SO WRONG. I DO LIKE MY SYSTEM.

I am very pleased with ADT in helping with the smoke detector. They were very understanding and calm while walking me there how to correct my system. ADT also called back to check on me and the family. Thank you again.

We have had ADT for several years and have never had any issues. We are very pleased with our experience. Would love to have outdoor cameras, but I am reluctant to add more bills, since we have retired. Do you offer outdoor cameras that wouldn’t be to cost prohibitive?

I am very satisfied with ADT. It is a great company. I would recomend ADT to everyone I could. They provide excellent service and support. I am very pleased with the protection that ADT provides. I especially like that I can monitor my system from my phone.

Customer service was able to fix the error message right away. I called and didn’t have a lot of time and he was able to fix it right. It was early in the morning and I didn’t want to leave my Home unarmed all day.

I lost power in 3/4 of my house. ADT let me know there was a power disconnect, told me the battery would last about 4 hours. Battery lasted longer, electricity restored and ADT let me know all was well - thank you ADT!

The experience of upgrading our system was great. Everything was explained and they were able to add features to the installation that we knew we wanted but didn't know if we could afford. They made sure all that everything was working properly before they left. Thanks.

We are happy with the service. It could be a little better if you would call more quickly after an incident. It is often a door blowing open or other nonsense. Waiting for the call is painful when you are in a hurry. We will use ADT at our next residence.

Had a couple false alarms on my part and was embarrassed when I had to explain the causes. I was very pleased with the quick response and the talk I had with the monitoring agent. Any questions regarding my system were satisfactorily answered and left me with peace of mind. I use the remote app on my tablet and cell phone a lot to further my confidence that my home is secure 24/7. My only con is that replacement ADT parts differ in price between ADT and ADT dealers. ADT parts are much higher.

The first technician was very good. I think his name was Darren. He had to order a part and it came in a timely manner. The second guy ADT sent did not know how to connect the part. So Darren came back to do it in a few days. I think Darren was busy so the second guy came to do the work. Anyway Darren should have been scheduled to do the work he started. Things happen but we are pleased with ADT's repair people.

Tremendous help with a parent with Alzheimer’s to alert the caregiver to an open door. Thank you. One always has to watch wandering and security of any parent with any type of different ability. I could not sleep at night without the ADT system.

Here's the deal with ADT: First, your system will stop working half way through your contract. Next, nobody will be available to come look at it. But you'll pay your bill anyway, you know, because you're a stand up human being. Then, when your ** long contract expires, you'll call to ensure that they don't put you into some month-to-month billing **, because you know that's how they do. But then you'll have to listen to some guy from the retention department spout out 45 minutes of ** about how your insurance premiums are going to go up, etc. Now they won't cancel your contract until you listen to the whole 45 minute vomit fest. It doesn't matter how politely or forcefully you ask. They won't let you speak to a supervisor. They won't transfer you to another agent. And they won't take "I just want to cancel please" as a coherent thought. They keep talking in circles.

I am extremely happy to have ADT to watch over me. They make me feel safe and secure and when I'm away, I no longer worry about someone breaking in and stealing from me. I'm really happy about the smoke and fire detector. I sleep with my bedroom door shut when I sleep so if there is a fire, they'll detect it, call the fire department and I can just work on saving myself and my tiny Yorkie.

I have been a customer for over 10 years. Most of my alarms are false alarm calls. They are quick with telephone response to my alarms, calm and courteous and easy to use. They are a bit pricey. But I have nothing to complain about.

I could not be happier with our customer service from ADT. The customer service representative was helpful and went the extra mile to help me with a password problem on my account. Very friendly lady and efficient service. No complaints!

Just a deep safe feeling that I'm doing the best I can for my family security. ADT is now part of my family. Thank you to all the ADT Installer, monitors and service techs. With New Innovations Great technology Vision.

I’m very happy with my service especially my Pulse package. Although I was leery about yet another bill I can not complain at all. The customer service has been great and the staff is very prompt about calling when there is an alarm.

I feel safe within my home. Which is important to me and my family. The visible sign outside is a deterrent to possible intruders. The alarm system is proactive and efficient. We are very satisfied with our setup. Cost is reasonable. Thank you.

I am very happy with the service ADT provides. They are very quick to respond and very efficient. I would definitely recommend their service to my friends and family since I actually feel secure with the service that they provide.

Yes I would recommend ADT highly. All of the employees were knowledgeable and prompt. Yes I wish I had more time to be taught how to use phone app and reset volume on alarm. Need a new Manual.. I would recommend.

The app doesn't always work, error occurred, try again. The rest of ADT Experience has been great. Fix the app, five stars. Sales and install were great. Our salesman Spencer has been very helpful and answered all of our concerns.

I have had very good relationships with ADT. They have called me promptly when I or the kids have set off the alarm and on one occasion had to call the police when I was not home. ADT has always been professional and courteous. I highly recommend them.

Great service. Very Friendly associates. When I need maintenance, the service dates are not spaces out, the service dates are appropriate timing manner. The monthly services is set at a great price over the competition. I love my service is why I still have ADT as my provider. I would and have recommend ADT services to all my friends and family. I am customer for 15 years.

Perfect response time, kind, thoughtful, required all security questions, made sure I was safe in my home, this is why I continue to use this service, personal touches make all the difference. Personal customer service is all the difference required to be safe, someone who can listen and respond to a threat. Something a recording can never do.

The system provided were very intuitive and put great ease on my mind. It only take a few hour to get my parent to understand how to use the alarm system. Now I can feel easy about the safety of my house and my parent.

The products are great and work flawlessly and the customer service is 5 star +. Yes I would recommend this to anyone who asked. When you call the service number you are treated like royalty. The issue is resolved quickly and efficiently by very knowledgeable people. Thanks for a great product and great service.

Our system had to be reset after our phone line went down and was repaired. The agent was knowledgeable and walked me through the process. She knew exactly what needed to be done. She was excellent. I would recommend ADT to a friend—5 stars.

Everything went really well. My questions were answered completely and the order taken promptly. I had to make another phone call back to ADT to ask if I could remove the old batteries. They were continuing to beep “low battery.” The technician talked me through the entire process. She then put my system “on test” until the new batteries arrive. When the new batteries arrive I will install them, do a whole system test. If there are issues or not I must call ADT to request my security system be removed from “on test.” Barring any issues that may need to be addressed. My old batteries in this particular case can be disposed of through a yearly program with our fire department.

We have had ADT security service for many years and have had the opportunity to speak with a service representative on several occasions during this time period. On each and every one of those occasions I can honestly say that customer service has been superior and any issues were addressed in a professional and timely manner. We are looking forward to many more years of our relationship with ADT.

We have had ADT Home Security for a number of years and are very happy with the service. It provides a security and safety whether at home or away. Easy to use, it offers good protection at a fairly reasonable price.

Things can be difficult at times. We got the wrong alarm installed and it took a while to replace it. We needed two cameras outside instead of one. And our dogs would set off the glass shatter before it got set properly. And I forget about the alarm and walk into the house before disarming it at times. Other than that it is okay.

I love my service with ADT. Every time something out of the ordinary happened they are right there. I was struggling at one point in my life trying to pay for my service and was going to cancel the service but ADT worked with me to get my bill cheaper and I was so happy about that so I stayed with ADT. I love ADT.

Very satisfied we have shared with several of our friends about our system! We like having it as we have had a rash of break-in in our area! So we are praying our system deters a break-in! Jonathon was very courteous in his installation and getting us what we wanted!

We have been a customer of ADT for 20+ years. We know them to be very responsible and concerned. If any problems arise, solutions are quickly and easily solved. We are Pulse customers too. Having online access to accounts and the ability to monitor the system when away from home is so comforting.

We've been with ADT 15-20 years. I don't have anything significantly positive or negative to say. But I'm happy enough to continue with ADT. We plan on staying unless our rates increase. We've had no concerns with customer service.

Great service, great system great company. We have been with ADT for many years. Our new system has provided a lot freedom to travel and know our home is well protected. Love the cameras when we are away to check the areas around the house, also the remote features. The installers did a great job. Very happy.

Rep & Install Tech were highly professional. All went smooth & quick. The price was very affordable too! I am Very Happy & Secure with my new system! I intend to praise ADT to anyone who asks for a recommendation.

I think my security system works fabulously and, the response time we receive from ADT is also great. I appreciate the fact that we will at times, "set off our alarm" accidentally and our phone rings immediately. I have pushed the Fire button by mistake and I receive a call from ADT very quickly because they have dispatched the fire department and want to stop them if it's a false alarm. I love my security company!

We have had ADT for years and love it. The price is just right for the quality and reliability of both the system and the service. The system is fairly easy to maintain for the little things like battery replacement, and the insurance savings make it worth it.

Several times we have triggered the alarm in error, response time has been quick... just a wonderful reminder that someone is watching??? Agents have always been friendly and helpful. One time alarm was beeping and we could not figure out why. A call to ADT and a helpful agent helped us figure out that our "water mouse" had wet feet???

I have been with ADT for a long time and I am very pleased with your services. A couple of times my alarm went off because my remote didn't work properly & immediately got a call from you guys to inquire if I needed assistance. You verified who I was by asking me my test code password! Thank you!

Had a great experience. Michael was very knowledgeable and cleaned up after himself well. Also was on time and finished the process quickly. He was not able to install the cameras because of our internet, but is supposed to return once we have found proper internet service.

Spoke with customer service and they were helpful and quick with our battery issue. She is having our new covered battery mailed to us. She also said we would have easy to follow instructions included with the battery and could also call if any further help was needed.

Love my new system. The installer was very nice and went over the system with me before leaving. He kept all areas that he work at very neat and clean. Made sure we understood the system at home and online before leaving also.

ADT has been a wonderful home monitoring service for the past 7 years. 1 of my experiences that I will remember was the system was not armed, we have burn off from the stove while cooking, and ADT was still monitoring and called to make sure everything was alright. Outstanding service.

I have been a customer of ADT since they purchased BRINKS several years ago. We have not had an experience requiring police or fire but the personnel at ADT have been cordial and helpful each time I have communicated with them.

We had a power outage and was called about the low battery. We called ADT to locate the battery in question to learn that it loses charge after so long and that it doesn’t need to be replaced after all.

At the first appointment the tech ordered both alarms. One come in and there was a mix up on the other. The tech done a great job. It was a screw up from the parts department. Ended up with a partial job done.

No complaints whatsoever. The system was installed at my mother’s residence and she used it for approx 7 years. It provided the additional security she needed after my father died. Reps, Customer service and technicians have all been professional and helpful throughout those 7+ years. I would definitely recommend ADT to those needing additional security measures at their residence.

ADT provides a very reliable service at a reasonable cost. All our experiences with ADT have been excellent. We have been with ADT over 15 years. When we have had an alarm, ADT was on the phone with us almost immediately. The representatives were courteous and helpful.

There is peace of mind that our house has not been comprised, so I am happy. I do not feel that there should be any cost increases especially since we do not have a frequent occurrence of false alarms.

On February 7th I fell asleep while cooking. If it had not been for the fire alarm on my ADT alarm system I would not be here. It woke me up. Funny thing is I had never considered the fact that it was even there. Well it is and it works. Thank you ADT.

We had been remiss in having our security system updated, but are so glad we finally did with ADT. We like everything about ADT and recommend your company very highly to everyone. The equipment is very attractive and looks great where the technician installed it.

I've used ADT and their predecessors for years and have always found their service and value very good. Whenever I've contacted them they have been prompt in servicing my needs. Also, the system works as it should and is reliable.

I was not able to hear the alarm when ADT said it sounded in their office. A repairman came and fixed whatever was wrong. I was charged a $25.00 service that I did not think I should have been charged. Repairman was very nice and knew how to take care of problem.

Very reliable. Fast response to concerns. Equipment must be good as I have not had a false alarm (approximately 20 years) which is very common with another provider on the Island. Would and have recommended ADT. Cost has increased but is probably still reasonable.

Remote monitoring with live camera feed, remote setting and un-setting!! Great features. At only pennies a day for service, very affordable!! I would recommend ADT to anyone who asks about security systems. I have been a customer for years, and will be for many years to come.

Always had good customer service, I just don't like every time I call them they refer me to the "online" service, This makes me feel real inadequate to solve my own problem, If I didn't have a problem finding out the problem I would not have called them in the first place.

Very happy with it, good service, great salesman and great installer. User friendly and forgiving for the system itself... the installer went over the "how to use" .. very good description of the system.. so far it works great.

ADT is always prompt to call when my alarm has not been deactivated. If I do not answer, they quickly call my husband. Police showed up to find my elderly father who was ok but did not know how to deactivate the system. ADT customer service is always helpful, kind, courteous, and professional to any calls. I would recommend!

ADT service has always been quick and professional. I have no complaints... just wish it was a little less expensive. They have responded very quickly to my alerts and to my concerns over the past 8 years. That is about all I can say.

I was very impressed with the help I received on the phone. Once the problem could not be corrected, I was scheduled for a service call. I was scheduled for the same day and they worked with me so that I could leave work and meet them there.

I received excellent customer service from ADT technicians. From the sales rep to the installation technician was very professional and knowledgeable. I would recommend ADT to all my family and friends and not just here in California but to family in other states as well.

I love ADT. It makes use feel at ease. The only problem, I feel the prices have gone up and it's getting too expensive. Considering changing to another company. If you could lower my monthly bill, I would considered staying with ADT. We actually have 2 accounts with ADT, so having 2 expensive bills a month, you can understand why we are considering leaving ADT.

I appreciate the service. I feel protected, especially when out of town. I would suggest the service to my friends and family. I can depend on ADT personnel to be fast, efficient and professional at all times.

It is comforting to know that when the alarm goes off, the call to check is always well within a minute. I know, because I have set it off accidentally. I usually do that once or twice a year. The call back is all business until they verify that all is well. Knowing they can call police or fire gives you peace of mind that you have adequate protection.

Amazing! We have been with ADT for 30 plus years and never a problem. When you call, they always have answers and help immediately. We feel safe using ADT. The maintenance plan is a great value as it pays for service calls and battery replacement when needed.

My home alarm was not functioning properly due to previous work performed by the telephone co. ADT employee resolved this problem quickly. Taking all precautions, it was completed in a timely fashion. I've been with your company for 28 years, so I'm hoping I'm grandfathered in as to have an increase in my payments. Being on a fixed income is hard.

I love ADT pulse. We are able to check on our home even when we are out of the country. I love the different security options that they have and how they choose which options are best for you based on your lifestyle and needs.

Arrived home from a fishing trip with the grandkids. Opened the garage overhead door. While unhooking the boat the kids opened the inner garage door to the house without us knowing. They set the alarm off. Didn't hear ADT phone call. 10 minutes later the Sheriff deputy was at the house. Good job ADT.

With our ADT App we can easily check on our home and animals and control the Alarm system if needed. Every individual that we have spoken to has been knowledgeable, polite, and professional. We love our Alarm and highly recommend ADT. We no longer need to worry while we are away from our home for work or vacation.

Alarm went off got notified by Pulse & phone call I was in Fla. ADT sent Police & nothing was amiss. The Basement “bar” spring moved & set off the sensor. I was able to shut off the alarm, bypass the basement sensor & reset the alarm from Fla on my cell.

Thank you for great service. The system alerted us of movements twice, enabling us to take quick action - THANK YOU. When there was an issue with the system, you responded quickly and resolved our concern. We appreciate your service.

I am more than satisfied with my ADT Security System; in fact, it exceeds my expectations. Why? First because it is thorough, easy to use, and if I can’t remember whether or not I activated the system, I simply use Pulse on my phone or iPad. The Service is as thorough as the system itself. When I needed new batteries, I simply called and within 36 hours a rep was at my door and installed replacement batteries. Lastly the cost: let me say that I get more from ADT than I pay for - I am completely satisfied.

Alarms work fine. ADT Pulse App is very slow, sometimes taking several minutes to connect. Frustrating to be standing in the garage, waiting to enter house. One night, never connected after 5 minutes, and we had to resort to the fob. With such poor connectivity, should give customers extra fobs for free. Had one false alarm, and ADT staff and local police responded very promptly.

When I leave my home and set my ADT system I feel that my home and belongings are safe. When I set my ADT system at night I can sleep soundly knowing my wife and I are safe. Thanks ADT that your people are so professional.

I am satisfied with my service. Each time I have spoken with a representative, they have been very helpful and respectful. I have had no major issues. With the price of ADT, I wonder how Simpli Safe can charge so little each month. I am always looking for ways to save money month, but never want to compromise quality.

ADT is the best. I arm it when I go to bed. It's the best security above all the rest. Everyone should have it especially now in my area, there's a lot of suspicious new numbers and a high rate of drugs and teen problems. Now I feel safe with ADT.

Very pleased with everything so far. I was pleased with how fast the service was to get the installation installed. Installation was quick and he cleaned up after himself. I would recommend this to a friend. If I have any further questions, I will call immediately.

100 % satisfied. I live alone and the safe and secure sleep I get from having this system is beyond words. 5 Stars!!! Have recommended to friends many times. Several have purchased the system due to me. They are extremely happy too.

I have never had a bad experience with ADT. If the alarm goes off they call, amazing technology and great for security and peace of mind. The customer service is great and I need to call them to check out my keypad which I am experiencing some issues. However, no doubt the level of customer service will be exceptional.

I love ADT. Even when my kids trip my alarm system, they call within seconds to confirm everything is ok. I get email alerts, my app also alerts me. I feel safe within the walls of my own home every day. Would totally recommend to family & friends without a doubt!

Have been customer for a long time. During which has been reliable service and we are happy with it to date. Originally with Brinks and then taken over by ADT. I would recommend them to my friends and family and anyone looking for a alarm company.

Visitor didn't know alarm was set before opening door, was loading up car. Didn't know what the code before the alarm went off, I rush to the system to try to turn it off before it was sent to the company.

I have had ADT for many, many years with no problem. I Believe the ADT sign in my yard has single handed protected my home and privacy. If I forget to set my ADT a quick call from ADT Will immediately remind me. Thank you ADT.

We've had ADT for years and never had any big problems with our system. When little issues come up, they always have great service, friendly people and they are super helpful on the phone and when they come out to service our equipment! I would definitely recommend ADT to my family and friends.

When I called about the problem, an appointment was set up for the next working day. Unfortunately, we had to call and change it and another appointment was set up on the day I requested. ADT called twice to verify our appointment, one was an automated reminder and the second was an actual person telling me that the technician would call before he came. The technician called when he was an hour away. He was very courteous and efficient. He changed the battery in the keypad and motion detector and corrected the problem with one of the door sensors.

I accidentally set off my daughters alarm after taking her kids home from daycare during spring break. The ADT representative was helpful when I called even though he could not turn the alarm off. I finally got the correct code from my son and turned the alarm off. The police who arrived quickly were also helpful.

Good customer service and fast delivery when we need any information. I will recommend it to anyone needing a security company for their peace of mind. Thank you so much for your service ADT. Thank you, thank you, thank you!

ADT is a company stand by its reliability and dependable services in protecting your home. Giving me a peace of mind while at home or mostly when I am away that my home is protected & safe when I come back. The customer support and service is the best in the Industry with a Human Touch. Feeling really good with my recent experience with ADT also as always. Best Wishes & keep doing the good work.

The system has worked well for me and is easy to use without the usual demand for high-tech knowledge if you do not want it. It is great for seniors for this very reason. And the price appears to be fair as well.

Very professional, answered all of my questions and extremely helpful!! Also patient and reassured me of questions I had. There wasn't high end pressure but explained each available safety item available and benefits of each. I would recommend ADT for security and peace of mind!!

We were customers of Brink's and we inherited ADT. We have two keypads, three doors alarmed and one window. We make mistakes sometimes and forget to set the motion off when we're in the house. Then, it would go off and they would call. They always respond immediately and we're very happy with that. The service is fine and more than adequate for what we need. My husband and I are old people and if he leaves and I'm home alone, I always feel better having that alarm set. I feel very safe and I don't get spooked. And we set the alarm when we're here at home even, not just when we go away. We really enjoy the sense of security we get. But the cost keeps going up and it might be feasible for them to offer their longtime customers some nice incentives like their new camera.

We've had ADT since 2001 and we've never had any problems with it. The service provided was good and they were able to help us out and get us taken care of fairly quickly.

My wife called ADT on a Thursday evening to get prices and features. She spoke at length with a salesperson and his manager. She had specific questions written down and wrote down the answers we got to the questions. The discussion revolved around a service quoted at $36.99 or thereabouts. One of the specific questions we asked was whether or not you could arm and disarm the alarm with an app on a cell phone. The answer to that question was yes.

I made the HUGE mistake of inquiring about this service online. I'm a first time homeowner so I wanted to get security on my house. I didn't complete my inquiry online, but they still had my phone number and they immediately called me. They gave me a great spiel. Told me it'd be $49 a month, and all I had to do was book a time for a technician to come out. The catch - they wanted my credit card number so they could charge me $104 for the person to come to my house. I told them I didn't want to do that at this time. The assistant manager got on the phone and ASSURED me that I would get reimbursed that money. She also threw in an additional $400 of free equipment and a $100 gift card. I decided to go ahead and book the appointment because this was too good to be true.

Several neighbors of mine have ADT. We then called their rep on the phone, and then he came in and explained the services and what he thought I should have done in the house. My service package includes a keypad and a key remote. Windows, doors and the basement have been monitored, and I'm satisfied, 100%. The installer was excellent -- he was fast, accurate, polite, very conscientious of his work, and he explained everything to me too. He showed me how to use the keypad. Installation was fast and accurate. ADT is very accessible, easy to use, and easy to install. Everything that you need to do, you can do online. If you needed to talk to someone, you could do that also. And some of the features they have, you can do them right online.

We've been with ADT for years and we've had nothing but good experiences with them. There were two of our window magnets that, for some odd reason, quit working and they couldn’t fix it. So, they installed all new wireless magnets on our windows ‘cause ours were the ones with the wires. And instead of paying the full price, due to loyalty we only paid $250. They did it all within a couple of hours. It was excellent. Every now and then, I forget that I have the alarm on. When I come home, I try to take something to the trash through the back door and it goes off. They promptly call within a minute or two. And if they can’t reach us by landline, they will call on the cellphone. And if nobody answers, then they send the police and whatever else out.

I had Brinks and I had whatever was before that and then ADT took it over. I like their response to alarms. They did what they're supposed to do. They called on time and called the police and did what was necessary to secure the home. I am very satisfied with what they promised and what they offered. I had a problem not understanding the fire alarm system or the way the smoke alarm works. I spoke to someone in customer service who explained it and tested the whole system for me and assured me that it was working properly. The interaction was done very professionally. They're efficient and they do what they promise.

We have been ADT clients for over 10 years in the UK. We moved to the USA and went with ADT as their system was already installed in our new home. We wanted to add home automation features like NEST thermostats and smoke alarms. They gave us a competitive quote that included those things. When it came to installation the problems began. The installer spent over 8 hours doing little to nothing other than making my wife feel very uncomfortable, and another engineer had to come out to do the installation.

ADT's service is superior. The reps were really good when they came out, and once in a while, when I do not get the alarm turned off right away, they respond very fast and are always so good and patient with me. They are a very good company. Additionally, the emergency fob that I can carry around and lets me know if anybody's outside or inside is very nice.

I had an appointment with ADT to come out to give me a quote on a security system. The guy kept going outside making phone calls. Finally three hours later when I was about to sign I verified the rate that he told me and he said no. It wouldn’t be 27.98. It be 58.99 so I told him that I had to think about it. At that time he obviously came very irritated when stayed another hour trying to convince me and in the meantime he took off the panel of my security system. Took all the wiring out and then he went to leave when he realized I absolutely was not going to go with him and he refused to put my original panel back on. Said he wasn’t authorized and didn’t know how to put it back on when he in fact took it off and pulled all the wires out so my system I have now is virtually useless.

With ADT, my house is protected when I want it to be. ADT's representatives treated me fine, and their response was appropriate. ADT has done a great job.

I've been with ADT for a long time now, about more than 10 years. So far, all my interactions with the staff have been good. I don't have to reach out many times. They have notified me when the alarm has gone off. Response time was good and I like that. They've been professional and good. The equipment helps and is easy to use. I'm just wondering if it might need updating so often. But my experience has been good. I would recommend them.

Representative was thorough, respectful, precise in information and directions. Installation was quick, clean and responsive to questions/comments. Tamper switch alarm after installation was met with rapid notification, immediate direction assistance and scheduled technician visit. Technician returned to replace door sensor with the same helpful and friendly demeanor.

We are moving across the country and moving in with relatives, when we cancelled our service or asked for it to be put on hold till we find a new house. We were told we had to pay the remaining contract in full! DO NOT sign a contract with ADT. You will be held to ransom if you happen to have to move!!!

We love ADT. I’ve been with them for four or five years. I'm happy with them and with their services. They charge per different services, like how many sensors, windows and glass breakers you have. It all depends on what you want. I have had wonderful service. If something was not working correctly, they will go through it with me and tell me how to do it or take it apart to do whatever I need to do. They are very helpful and knowledgeable. It was very professional too with the installation team. I would recommend them.

I had a problem one time, and ADT came and serviced it up. They showed up promptly and the problem was solved. So far, ADT's service has been great. And the quality of the equipment is good. If you have security problems, give them a call.

I have had a service for about 25 years then ADT bought them. They took care of all my concerns and the service has been fine. Just last week, their technician came and everything is perfect now.

I had recently moved in to the home and it had been burglarized so I was looking for a security system. The sales rep was very friendly. I have quite a few windows in this house and he was trying to figure out the best and the cheapest way to put sensors on everything. As a matter of fact, one of the problems was the TV room. It is an addition to the actual house and in that room, there are six windows. Doing those six windows would have added a sizable amount to the house. So he suggested that we set it up so that if someone breaks the window, the alarm would go off, not necessarily if they open the window. It was a good solution because the alternative was quite a bit of money. Because with the way they price it, we had already gone to the free part.