ADT Reviews

I went with ADT because they're rated one of the best services out there. The installation was good and I’m gonna have the tech come back out to move it in a different location. He’s an excellent technician. He was very thorough and prompt. I use all the things that he showed me. With their smartphone app, you can check the system all the time which is pretty nice. I got people working. I know they’re there. I know if the door is open.

We went online and we filled out a form for a “free quote.” We gave ADT all the information and the address of the house, my name, my phone number but we never heard back. But we got another call later. We made arrangements for somebody to come out and give us a survey and that was Josiah. He did a good job. We never had a security system before so it's a little bit new to us. I thought one of the things we were gonna get was a video of anybody that came to the front door. To the best of my knowledge, I have not seen that yet. But we are still in the midst of moving and we haven't paid a whole lot of attention to it. We haven't read the manuals and the directions. The other day, I rushed out of the house without turning the alarm off and realized it a little too late, but I came back in and I turned it off. But then I got a call from ADT to make sure everything was okay. They were pleasant and professional.

The rep came out here and he installed the system. Everything is working great. If somebody taps on the window or door, it turns and you know which window or door it is. I'm satisfied. ADT is protecting my home.

The lady who signed me up for my contract with ADT and sent the salesperson and tech out is a big liar. She said that I have to pay $99 to get the tech out and then I would get $100 Visa credit back on my card. She said I was gonna receive an email and instructions on how to get the Visa. She charged my card $104 and I never got the Visa. I called ADT who kept calling me to see if I was gonna take the plan they were offering me. I told the reps that their calls were confusing as I had already become a customer and so why would they be offering me plans. I told them that I never received my Visa card and the rep I was speaking to told me to call a certain number. I did that and another ADT rep said that I was gonna get an email but then I never did.

My daughter looked ADT up for me and the rep came out maybe a day after. He was a gentleman. When you go out the door, it says exit and when you open your door, you go out and it tells you, which is good.

The company that did our house inspection are co-companies with one called Porch. They helped us with any resources that we needed and brought up ADT. The person from ADT who helped us did a really good job and answered any questions that we had. They had an idea of what would work here, but the guy who came out to the house knew what would work best in our house. The installer was very friendly, talkative, just a down-to-earth guy. He was very nice and could really keep a conversation going, so it was not awkward having a stranger in your house.

We had ADT years ago. We got them recently and my experience with them was good. However, they weren't clear when they were giving us the sales pitch and they were gonna get an extra $800 in products. When the tech came to set everything up, I was thinking I was getting an additional camera. They gave me the camera, but they didn't tell me that they don't give all of the software needed to run the camera.

I was looking for a security that was not going to be that expensive. I was calling and comparing prices. I was trying to get a security system from another company but ADT's number popped up. So I ended up with ADT. The little fellow was very nice and he was the reason I went with them in the end. But the way that ADT handled me was disturbing. It was like a bait-and-switch kind of situation.

I was with Comcast for about seven years with their home security service and I had problems constantly. But I when had ADT, they had great customer service and their tech was knowledgeable. My service is outstanding so far and I haven't had any issues. I love Protect Your Home ADT and both our equipment are good. When I signed up, their sales reps gave me a cool deal and even added some stuff to it. They were trying to make sure that I was happy with the services that I would be having, and I was. I wanted a lot of equipment and they made that happen with no problem. They went beyond with the stuff that they gave me. Then, on the day that the installers came out, they were knowledgeable and great guys. They did an awesome job and they showed us how to operate the equipment.

A friend of mine told me about ADT. She told me that it was working well. I called and they said, “You pay $99 down then we will come out to the house and install the cameras.” I explained to them that I needed just the two cameras - one for the back and one for the front. They told me about the sensors. I said I'd take two for the front door and the back door. They said I would get the key ring with it. It's the key piece where if you're out there and you notice something, you can just press that and get the alarm off. I never got that.

I needed to get some security because of a relationship and I chose ADT. My experience has been wonderful. The installers and everybody from the get-go has been nice and professional. They have taken good care of me. I was pleased. The people they sent to my home were knowledgeable and explained everything. It's easy to understand. You make a payment and then all this goes to you owning the system and you're able to move the system with you if you choose the move. It's self-explanatory. To put my system up, it took them two hours. It was quick and easy, and I didn't have any problem at all. The system adds up to my expectations of what I was needing and wanting, and it works well. It's a good system. The people are awesome and I highly recommend it.

I'm very pleased with ADT. The only caveat was we had a salesman come out to go over with the system that we wanted, but we weren't moving into the house yet and we didn't have WiFi yet, which didn't tell us. He came out and he priced out the whole system for us and he planned the whole thing out. Months later, we called back to have everything and for them to come back in and install it, and they had no idea what we had already planned out. So, it was a complete new sales call from the beginning.

The person from ADT that I spoke to on the phone was very pleasant. But I wished he explained a little bit more about the process. I wasn't aware of all of the upfront costs. But one of their technicians got here and explained the whole process. He was amazing. He was very attentive and he got everything installed. He was also very respectful of my home, especially during COVID-19.

The sales representative was a nice person that answered our questions. We had experience with ADT, but for the house that we moved into now, he seems to know a lot about what he's talking about. And it was quick, which was good. The guy that came by and installed the system was knowledgeable and cleaned up after himself. He told us how to use the product. The only thing is that when those flyers are going out, it's saying one thing, but when a rep comes out, it's like another thing. I would've thought that we were able to get a system and the sensors we needed for a certain price that is as on the flyer, only that it's not all the way true.

The experience with ADT was nice but I would supposedly get $1,600 worth of equipment. When he came, he had $400 plans and I said that for $1,600 dollars, I would get three alarms for my three doors. He put two in there and that was it. He put two motion sensors in here and that was all he did. It wasn’t worth $1,600. I thought I was getting a video doorbell but he said he couldn't put it on because he needed electric. I thought it ran by battery and it was gonna be wireless. The installer put the equipment on the wall and then drilled. There were no wires but there had to be a wire that went through the wall. He put the module on the wall that you turn on and he plugged it in right down below. Then, I had to clean up the residue. He didn’t make any attempt to clean it up.

Everybody knows about ADT. My wife's grandmother had it. That's where I've first seen it. It also has a reputation as being on the better end of home security systems as far as windows and doors, calling the police, etcetera. The guy during the installation was extremely knowledgeable. He was fantastic. He is probably way smarter than the position he serves in. When he left the house, everybody knew exactly how to use that thing. It was a great experience. I told them I was with the military. They gave me extra kinda money towards whatever I was trying to do. They really looked out for me.

I called ADT, spoke to a sales rep and set up my appointment. The guy that came who installed our system, who was also a sales rep, was probably new. He was really nice and great, and I assumed he knew what he was talking about. But he drilled two big inch-and-a-half holes into my wall to fish a little shoestring wire. And then he had to move the system twice. So, I had three big holes in my wall l that I had to fix. And then, I had a third guy come out to fix the center that wasn’t installed correctly. But overall, the system seems all right and it’s working out just fine. I haven't had any run-ins with having to use it yet as far as the monitoring, and hopefully that doesn't happen.

I called ADT and one other company, then ADT called back first. I was inquiring on the weekend so I kinda expected ADT to get back to me a little bit better. I'm familiar with the company. We have a house in Florida that has ADT protection on it. I also wanted to enter into a contract with a company that's gonna be around. Dakota was here twice. We had some issues with my Wi-Fi and with ADT’s servers being down the day that everything was installed. One of the cameras that he had wasn't working.

Whenever I had a problem, like when they installed the front porch camera, they came back out immediately and repaired it. They reprogrammed my modem and internet. I love everybody that they've sent out. They were professional and sharp. Definitely happy I'm aboard. I appreciate their due diligence. I wish that I would have chosen ADT for my other house. I had just acquired Vivint for my other house and I'm so miserable with them.

We’ve had ADT for a couple of weeks and the installation took a while but it was okay. It was finished in one day. When we opened the window in the living room though, one of the motion sensors fell off. It wasn't glued properly or the glue didn't stick properly. Also, the installation guy was telling us that for three days, it was gonna be like a test. Sometimes it's gonna work, sometimes it's not. I want to know if the test is over and that it is accurately working. Aside from these, we were supposed to receive a $100 reward card. Other than these concerns that I have right now, everything is okay. I like how the system is easy to operate. The sound is too loud though and I don't see any sound feature on there to put the volume up or down.

Everything's been great with ADT. The installation was fine. But where they put it was not okay. Originally, it was gonna be okay. We were gonna see about having it moved somewhere else because it's in a really awkward spot, but I'll just live with it. I liked their promotion that I heard on the radio and when I called, everything was all great and dandy. But then when the guy got here, it was a whole different set of things. So, I feel like it was a little blindsided and not completely upfront with what I was gonna be responsible for. When I called, the radio promotion was a $99 installation fee and you just pay for the service, and you get credit for equipment. When the guy got here, he said I need to make two payments of about $500, and we said, "No." He worked it down a little bit. We still ended up having to pay $400 extra. I don't think it was very upfront with that. Other than that, after having the system installed, I like the security and safety it gives me.

My aunt had ADT. We just bought a house so I thought it'd be a good idea. When the guy come out, it was a pretty good experience. He was very knowledgeable and explained everything. Overall, my experience was great.

The sales rep helped us out, gave us a bunch of different options, and found what was best for us, so it was good. The installer was knowledgeable and he was in and out in an hour. My wife is happy with the system.

We've had ADT before, which was how we knew about them. The sales was with the gentleman who came to install the system and we weren’t happy with what happened when they came. When I took the call and we wanted to get ADT, we were trying to save and keep it at a certain amount. The gentleman came here and he was also selling some other things and the installation was $99 so, it became $400. Plus, it went from $27 a month to $59 a month. Prior to all these, we wanted nothing to do with the $59 a month charge. They gave me a free camera but in giving me that, it became that you only could get the $59 charge. So, we didn't get the camera. We got the lowest and we almost canceled.

With ADT, I got promised a whole lot more than I got at the end of the day. I asked if the doorbell camera was included in the $99, and their rep said it is. I was led to believe that things weren't gonna be $300 a pop to add them on. So, I was a little bit upset about that. The installer was great though. The house is under renovation, which was why I wanted to make sure I had the security system in quickly. And during the course of the renovation, the people renovating broke the cord on the panel. When the installer came out to fix it, he was great about it. They did not charge me, which was a good thing. My overall experience was costly, but it was quick. I was very disappointed in the sales pitch that kind of bait and switched me. So that kind of left a bad taste in my mouth. I was promised something that I didn't get. I wouldn't wanna recommend ADT to somebody else and have them wind up in the same situation.

The sense of security and peace of mind is what I got ADT for. I like that it has a feature on the phone that you can turn it on and off and it alerts you whenever the doors are open. My son and his fiancée were here during the installation and they were pleased.

Everybody at ADT was really great. They made everything really simple. I understood everything. The installation team was great. He was very respectful and went over everything. It was a really pleasant experience. So far, I'm very satisfied.

The sales representatives were quite educated in terms of the products and what they were trying to sell and products. They were friendly, and able to answer my questions effectively. Then the installer knew his stuff so he's technically sound and able to advise on certain security aspects of the house. ADT was prompt, professional, efficient, and met all my needs.

The technician gave me the control panel remote control, but it's far away and cannot navigate the control panel. So I need installer for the control panel but nobody came in. Other than that, the security system is pretty good.

For what I was looking for, ADT's price was pretty competitive and since I knew their name fairly well, I went with them. Their sales rep was polite and did everything right. The installers were very professional, too. I had to test the system as far as the security thing and it's really loud. But I've never had to use it as far as the alarm going off and I'm hoping everything will work well. Other than that, I'm having an issue with my billing and I've had a bunch of go-round with their reps. They billed me on the first day but they said I'd be billed the next month. They also charged my card for two months before I got the service and they were supposed to get pre-authorization. But the equipment and the people who installed it were great.

We're not young anymore and we wanted to protect the house. We have been broken into before and we wanted to be sure that when we leave the house, it’s being protected. We use ADT and so far, I'm happy with the features of the system. We haven't installed it completely because we still got to hook up our cellphones and our stuff, but the guy who came in and put the equipment on the windows and doors talked to us really good. He was friendly and we had a bit of problem but we didn’t have any problem trying to hook him up. He came home quickly and worked with us. I know that once we have everything installed, the system is going to be a big help, even though I got a security man, my neighbor. He is like a camera and doesn't let anything go by. If anybody gets there, he calls me, and he's the only one who’s got permission to go in and out of my house.

I was looking for prices at the time and Protect Your Home ADT was about the same price. I understand the way that the system works in regards to the person on the phone but I got billed heavily straight away. As soon as I was up and running, I was billed for a few months and then, I’ve been billed again for another month. So, I recently paid $82. I'm not sure when the billing cycle runs from. The guy who installed the system left with nothing but he was very good. It was his day-off and he came in because somebody had called in sick. He persevered and got everything done. He was very thorough and he was first class. He went through everything that we thought needed to be secured in the house. He wasn’t too pushy but I could have done with maybe a couple of other windows sensors. I didn’t wanna pay extra money though after the amount I was paying already.

ADT's installers were nice. They were fast and got up and out of my place. So far, everything has been good with them and I like their system.

The calls themselves were slow. The wait times are really long. The second call I had when I was trying to get an additional sensor, I was on hold for 45 minutes and then it was a minute and a half conversation. That part sucked. But other than that, as far as the face-to-face people that I met, the installers, they were all cool. But they were all quick, nice and always willing to help.

I was transferred and ADT gave me a good deal. Their rep was very nice. But a sensor couldn't be installed on the walls where I told them to because there was a wall stud in the way. They left a couple of holes on the wall. It was fixed with putty, but I had to do it myself. Also, one of the sensors won't be able to work. I opened the garage and the sensor was messing up. The center wouldn't connect. So it was disconnected for a day. I was gonna just put them together so there would be no issue when I'd go out. It’s just not on where I want it to be because of this adhesive issue and how it's supposed to stick on there. Other than that, the system is simple to use and the more I use it, the better it gets.

The system was professionally installed and everything is working as advertised. The sales guy that I dealt with was professional and very knowledgeable. I'm very satisfied. I'd recommend it to anyone that was looking for an alarm.

I had already been with ADT previously at my other home that I sold. I bought a new home so I just transferred the service over. It was an upgraded model 'cause I got new equipment. It was easy to get an appointment with them. They came right out. There was just a basic $99 installation fee that I was charged and they put all the monitoring devices on all the doors and windows, upgraded screen. It's really easy to use and makes us feel a little bit more secure in the home. Even my kids are able to arm and disarm the panel by themselves. It also helps me keep track of the doors being opened and closed with the kids coming in and out and know who's coming and going. The technicians that came out were very helpful, informative, kind, and sweet. While they were waiting for the system to upload, they were helping me bring my groceries in from the car. They did a great job.

I used to have ADT in this house, but then I sold this property. I moved back in and I just called ADT to put it back in. Everybody was very knowledgeable and no problem. They were on time, courteous, and they worked with me on my budget. It was a good experience. I would continue to use them and recommend the service.

The installation went great. The installers explained everything to me. I got the app on my iPad. I have used it and it works good. I love my ADT system, but I wish I got the touch one because I'm handicapped. They said I had to get the key one, the one you had to put your code in. It would have been nice if they went ahead and gave me the touch screen one. But other than that, it works great.

The guy that installed our ADT system was very professional and he helped us customize our system. I was kind of leery of how to operate the panels, and the guy showed me before he left. The customer service helped me out a couple of days ago when I had to call in. I was having issues with the password. So far, I'm satisfied with ADT. I had a family member that had went with another company, and that was pricey. Then when I saw the advertising of equipment, $850 was gonna be waived with ADT. That was what caught my eye was.

Everything went great. I just had one problem. I had set the alarm to take a shower. I got out, was gonna blow-dry my hair, and the alarm went off. It said, "Basement door." It's called a garage door and it’s downstairs. I waited for ADT to call. No call. The alarm went off so long and quit. I finally found the number to ADT. I called them and the guy was telling me to wait and let him look up my account. I told him that whoever's breaking in, I'll tell them to wait until he finds my account. He said that they called me and there was no answer. I told him that I have my phone in my hand and I asked him what number they have for me. They had the number written and they had it wrong. They had 404 instead of 470, so they were actually calling the wrong number. I ended up having to call 911. I was so afraid. I didn't know what was going on downstairs. He said he called the police and they weren't here yet.

My experience with the sales rep was a little deceiving. I saw the special ADT was having for $99. I was told I would get a Visa card to reimburse me. The reason I went with ADT is my house already had ADT in it and I just wanted to add to it and upgrade the panels. When they sent the installers out here, it was a third party. They couldn't use anything from my existing system so I really didn't get an upgrade per se. I didn't get the gift card because he said everything I got took all the credit they gave me.

We had ADT in Washington state but we sold our home there and bought a home in Idaho, so we continued on here. ADT happened to be the company when we connected our CenturyLink. They said that if we connect it through here, I would get $1,000 off my stuff. So we did. The guy was probably the most professional and thorough young man that I've ever had install a security system. We have outside cameras and we also have the digital keypad and interior monitor detectors, which we love. ADT is very quick to respond if something happens. We accidentally set our alarm off the other day and they were just on it. My phone rang before there were two beeps out of my alarm system.

We tried to have an alarm system for our house so that if we would feel more secure in case we go somewhere on vacation. ADT was the first company I looked at and their offer sounded good. They gave me credit for stuff. The installation of my ADT system went fine. The rep told me that I could monitor my alarm system anywhere around the world by looking at my phone. However, I don't see that kind of data.

I have been a customer of ADT for about 6 years. During the time of having ADT I had a lot of problems with my system being out or my sensors not working poorly. Many times we would open the back door forgetting that the alarm was set but it didn't matter because the alarm wouldn't even go off. The part that made me decide to write a bad review was the type of service I received when I canceled my service due to moving out of the country on military orders. I was first given the wrong information about how to cancel my service and when I was finally contacted by someone over email they drug their feet on getting back to my by 2 weeks and then said my cancellation date would not start until they had decided it should be cancelled not by the day I first contacted them by email.

The sales team was very, very nice. The installation was $99 and they said we were supposed to get a card or a rebate in the mail but we haven't received it yet. The installer was beautiful. He was nice. If I'd had a phone number that day, I'd have called them and gave him some credit for the way that he worked professionally. He installed everything the way it was supposed to be installed. He told us about some other features that we might be able to add on to what we've got. We have the cameras and motion detector installed. We have the window locks and the door, which lets us know which door is open. We just got back from vacation and everything worked fine.

I've seen ADT on other houses. Also, the house I'm in right now used to have it. The rep was very nice. But I don't really like the way ADT conducts themselves with regard to forcing you into a decision there and then when I was told that someone was just coming around to give me a quote, not to say, "If you don't say yes today, you're not gonna get any discount." That annoyed me and nearly walked away from them. It came from the installation expert because he was the one there. But he told me that's what his manager told him. But other than that, the features are decent. This is the first time I haven't lived in a gated community. It feels safe because I now have got an alarm.

The rep whom I worked with at ADT - Protect Your Home was very professional. He explained the features of my system very well. I got their system and it was satisfactory. I canceled the service though after I found one for a better price from another provider. The rep mentioned that there was gonna be $100 worth of equipment for free. In the end, the system ended up costing $900 for minimal equipment. I got two to three times the equipment including a camera for a lower price from another provider.

The representative on the phone told me that all the equipment would be free and I would get a $100 and something gift card. Well, I don't have it yet. They wanted 2,400 and they got it to 1,800 then I told them to take it all back. I made a note on the tablet that the equipment would be free and I showed it to the guy that installed it. I'm happy with the service and that it's easy to do. But the representative lied. If anybody else wants to get ADT, I'm gonna tell that they’re liars. It ended up costing about $600 or $700. It's a good thing I had it. And if my dog wasn’t really old, I wouldn’t have done it. I’d put them on the road. Then they told me that I could get the camera for the doorbell? Well, hell, that’s more every month. I am not a happy camper and I will not recommend my friends.

I go out and I look for what it is that I need. There was an advertisement that mentioned ADT and I'm familiar with them, which was why I reached out. It is nationwide and I've had it in the past. So in terms of the sales portion of it, they didn't have to do a whole lot of work because once I make up my mind in terms of the product that I want, that's what I go with. The young man who came out did things nice and neat, and to my standards. There wasn't a whole lot that he had to even reinforce, even though he went over everything and there were no issues with him setting up.

ADT has very friendly customer service. When I spoke with them, it was a good call. They helped. It was everything I expected. The installation was not as good as I expected it to be though. The installer demonstrated most of the features in the system, but he messed up one of my coffee tables with the sticky tape. He put the lamp on top of it like I wasn't supposed to see it. I had to bring a lamp from the bedroom, and he just moved it over. After he left, I found it when I put the lamp back up. I was a little disappointed with that because it's my new table.

I love our ADT system. The guy who installed it was very friendly and answered any questions that we had. He made sure to check in with us afterwards to make sure that we are doing okay. The system tells me when my stuff are open. My husband forgets to lock the door when he leaves the house and I'm able to lock my door and turn on the security system from my phone while I'm gone.

We looked at ADT's website, and it seemed like the most reasonable price for us. The installation was good and the installer was professional and friendly. Having the system makes us feel safer at home. It's been great to have it at home.

We had ADT a while back in our previous home state and we liked the experience we had with it. We were not happy with the customer service, but we were happy with the product. When we called to cancel our service with them, they treated us so badly. It was horrible. But when we signed up with them again, the sales agent that we dealt with was awesome. She also spoke to a manager and that was really great. The installation went really well. We love the system.

Everything's perfect with ADT. The system is good. We don't even have to tell it to bypass an open window. It just tells us it's bypassing it. It's also easy to use. We're very happy. We’re happy with the guy that came too. He was great. He oversold it but that's their job. He was saying this is like Fort Knox and I went lower than that, but I could have gone even lower 'cause I was used to paying like 30 bucks and now I'm paying $60. I thought this ID that I put on the code was the same ID as what I had on the app but I couldn't get the thing to shut off on the device on the wall so I had to call. The gal that I talked to was really helpful and got them to be the same passcode like I wanted. It was really good customer service when I needed it.

ADT had a special line for $850 worth of equipment and $1 a day for the coverage, which I sorta want I got it now because instead of $1 a day, I ended up paying almost $2 a day for some reason. I spent a lot of money over $4,000 with ADT. The $850 only includes two sensors, the console, and the doorbell on that. I didn't even get the doorbell. So, they didn't give me credit for anything other than the console and the two sensors. Then they charge me $60 a month versus 30. I wish I had to do it over again. I wouldn't have done it.

The techs were nice. The guy that came at first was very knowledgeable, patient, informative, and wonderful. I set off my alarm once and I didn't know what I did, but I couldn't get my panel to reset. When I locked up the panel, I called that night because I was hoping to get it straightened out so I could arm the system. I wasn't able to get it going. But what bothered me the most was that the guy I talked to kept saying there's $25 for somebody to come out. I said no way I was doing that and that I haven't had this thing a week. He just kept pressing for this $25. When I called again the next morning, of course, they agreed with me. They said they were gonna have somebody come out to reset the panel or find out what's going on with it. I thanked them. They sent another gentleman out. He was delightful, funny, quick, and got me right back on track.

Everything was great. The installation was good and the features included in the package were okay.

With ADT, I found everyone was fairly helpful and got me to the right place. The gal I worked with during the installation was fairly nice, knowledgeable and worked with what she had. There’s no knock against her on a personal level, but the prices around gear and the insulation were not readily available or easily to be found, and also was not disclosed to the customer until a consultation has taken place. I find that to be a bit deceptive. The service is good but from a business standpoint, disclosure is important for a good customer retention. Other than that, everything was done to my satisfaction.

The ADT sales rep didn't tell me everything I needed to know when I was signing up. I found the information when the technician showed up. At first I was upset because the package that I wanted was a two-camera package to cover the entrance and the side of my house but I only ended up with one camera that came with the installation and $1700 worth of credit.

The sales rep and installation team were very professional, polite, well mannered, and helpful. I had the app on my phone. Whenever I wanted to see if someone’s home, the whole sensors would show if they’re home so that was a cool feature. However, the kids didn’t want it. I got the entire system removed after having it for six days. I called the installer and canceled the thing. Aside from everything, it kinda came out expensive although it's for security purposes. I'm a new house owner and I should have been saving more money and that was a little out of my budget.

The rep put a plan together and made an installment plan. The features are pretty good. I can't wait to find out more on it. Unfortunately, I got to wait for about a month before that comes since the appointment would not be until October 22nd. But it was out of his control. They will add some more cameras inside and out, and then put more sensors on the windows, which we definitely won't, because we already have window sensors. But we will definitely add the cameras indoors. ADT offers good stuff.

We had a new house and decided we wanted to have a security provider. The main thing why I decided to go with Protect Your Home was the in-the-country contact rather than a foreign country when I call. Also, the quality of the material and the fact that I had someone to install it rather than do it myself. I got a lot of good information from their reps and they answered all my questions. And the installer was really good. He explained things well and left me his number to contact. When I had problems and issues, I was able to get their support system fairly well. I have window breakage, window disturbance, window disconnect, and then the same with the doors. Also, I have a front door doorbell and the automatic unlock/lock system for the door. The smartphone app has been very helpful from day one. I know if anybody is at the front door no matter where I'm at.

ADT takes care of all of our family, my daughter and my nephew. My daughter referred us to them and everything went well. I called and set up the installation then mom and dad talked to the installer when he came and got what they wanted installed. He was very professional dealing with them and getting them what they wanted. He got the system installed fairly quickly. However, he left a mess in the kitchen when he drilled on the wall. Also, mom had a coupon that she didn't tell me about till after I'd call them and they wouldn't honor it after I'd done what I had done. That was kinda disappointing.

The installation was great. The guy who did it was fantastic. I love my ADT system. I also have the app on the phone which the tech told me about.

ADT's attitude stinks and my experience with them was lousy. The guy who came to install was sort of pompous and decided that he was here to sell me everything under the sun. I already defined what I wanted because I've had ADT in the past but the system didn't work for four years and I didn't even know it. When I finally realized it wasn't working, I called them and they said they'd send somebody out. But the point was, I never used the system except when I left for long durations. My wife was sick during that time so I stayed home and when I left, she was home and vice versa. I had ADT for almost 16 years at that point and I dropped them.

The installation went well. The technician suggested more than what I asked for. I only had one window in each room and they put sensors on every window in my house at no extra charge. Everything's been positive. I wish I could afford more of the services. They have the one where I can see who's outside my house. I just can't afford it.

My home inspector guy had porch.com and they offered free equipment. So far, ADT has been really good. The installation team was good. And I like the features.

I've been moving around quite a bit but I've had ADT before here. Then, when I was in Texas, I had them. I've been with them for quite a long time and we've never had any problems. The rep who came to install the system was very friendly and explained everything down to the tee. He made sure that everything was done properly and that we understood how to do everything. It was very satisfactory. I can set the “Go Away” and the “Stay at Home” features.

They did a good job in matching me with my plan. When I hit the stay mode, it would count down like I'm leaving. It did that several times so I didn't do the stay mode anymore while I was at home. But it could've been resolved had I called them out. Overall, I feel pretty secure with the system. This morning, about 3:30, I was doing some work on my computer and I was checking emails, and the monitor saw something happening at a certain time. When my grandson went in and looked at it, it was a spider that came across the lens.

The rep of ADT I spoke to was very informative and upfront about as much as they could at the time without the rep being able to come to the house and take a look around. The installer was fantastic. He did what he could do. He was really good at explaining things and taking the assessment of my place and making sure that my security needs are being met. My automatic lock’s being a little tricky and I need to call somebody about that. But other than that, everything's been good. I've been happy with everything so far.

I first considered ADT since they have been around a long time and it's probably one of the most trustworthy. Then I got the ad in my email and went from there. The rep I talked to was pretty good. It was definitely a positive feel. I was really doubtful if I'd do it or not, even though I put down the 107 already. Then when the guy came over, we talked and he didn't leave 9:30 on the night he installed the stuff. He did a really good job. I was really confident after that. $30 a month is not that much even though I'm not here at least six months of the year and he made me comfortable in getting that. I've got the panel on the wall and the door alarm when it's opened. I've also got one breaking glass alarm and then I've got an open alarm on my laundry room. But I didn't get the smartphone app because I didn't wanna go that much expense. He said it would be about 48 basic up to 63 every month.

ADT is the number one company and the fact that the service is connected to the police and the fire department gives me peace of mind. I have a young kid and I'm able to keep him monitored. I don't worry about anything because I know he's fine. When I originally got with them, a gentleman came out from Defenders with ADT shirt. I have an apartment with two bedrooms and front and back doors. So I wanted camera. He told me that the cameras did not come with it and that I had to pay for cameras later on down the line. He said he would have to hardwire it. He also made an excuse saying, "What about your landlord?" My landlord was fine with it. I had already checked with him before the man even came out. Then he said he didn't have a ladder.

I was looking online for SafeTouch because that's who my buddy next door has. But when they didn't answer, I took the next person, which was ADT. I know they're global so I called them. The sales representative was polite and professional. He gave me an appointment right away. Junior came out. He did an excellent job of putting everything in and explaining everything. I had to call him one time and he answered my question right away. I was very happy. It was a great experience and I'm glad I got ahold of ADT and not SafeTouch.

We have had a system on our other house where we moved from and when we moved here, I wanted the peace of mind of having a security system because of all the crazy stuff going on. I've had other people, then I got to look at companies, and ADT has been in the business for years, so I figured I'd give them a shot. And I’ve been real pleased so far. The installer who came out was a really nice young man and he did a very good job. The system is easy to use and it's fast. And if I got the little button in my hand but it’s dark and I can't see it, I go to the app as I don't wanna mash the wrong button. The smartphone app is really convenient and overall, I don’t have anything that I don’t like about the system.

ADT is a familiar name that is well known, which was why I went with them. I like the ease of use of the panel and I'm very satisfied with everything. The installation team was fantastic and I had no issues at all. ADT has been a very good company so far.

The ADT sales rep on the phone and the installer who came out were pretty nice. But I have one complaint, which is that the front door doesn't seem like it's working. When the alarm is activated and I open the front door, the alarm doesn't go off but if I open the side door, it would go off. I'm wondering what's wrong with it.

We wanted to do Comcast because we had Comcast previously, but they're no longer in the security system. We knew that ADT was a good bet for that area of security. The sales representatives were informative and nice. They told me that we would own the equipment, but they didn't give us a range of pricing. We were a little shell shocked when the tech came and showed us a $3,000 bill. But other than that, it was good. The tech that came to install was knowledgeable and pretty efficient. We're in a suburb right now and I feel pretty secure in general. It's just an added layer of protection. The money aspect of it is a little much compared to other providers, but the actual experience is fine.

I’ve known about them ever since I've been an adult. Their sales rep was a good young man. However, the installation took a little while. But the guy did a good job and demonstrated how to use the system. I also have the phone app which I opened this morning but I wasn’t sure how it works. We’re retired and at home all the time. So, only use it when we leave the property. We haven’t been away so we have no reason to turn anything on. But we hope it’s doing its thing.

I bought a home and they had a system already installed. I was calling to see if I could get that system reprogrammed and they referred me to ADT. They came out and looked at the system. They didn’t say they could reprogram it though and that they would offer me something newer for a cheaper price. But the guy that came out to do the installation was knowledgeable and honest about what everything would cost as well as the level of protection that he thought I needed versus the level of protection that I didn’t need, which was good. I didn't feel like I was pressured to making a decision or buying things that I really didn't need at the time.

I previously used ADT. I called Duke Energy to transfer service from my old house to my new house. And then they connected me over to a third-party company, talking to me about cable service, and then security service. I was interested in the security with ADT, so the rep then transferred me over to another rep with either ADT themselves or Protect Your Home. It was a guy that first spoke with me. But it was breaking up, so he transferred me over to a manager who then said that I had a $850 credit to go towards the equipment. And talking with her, she then gave me another $850 for equipment credit. I had $1700 in equipment credit.

The man from ADT with whom I spoke with was very nice. I told him that my husband had just passed away. I told him that we have glass doors at the front of our house as well as a French glass door at the back. I was really concerned now that my husband isn't here anymore. There was a security system set up at my house. However, I wanted my box to be in my hallway at the entry point instead of my washroom so that when I would come in or go down the stairs, I would see it. That would then jog me to turn it off. With my ADT system, I just step outside my house and set my system through my phone which is so convenient. With my ADT system, I'm protected and happy. I feel safer with it. The rep explained everything very well.

ADT is good. I always have a problem with Brinks, which used to be Protect America. But with ADT, I haven't had any problems. Donnie came out and took care of the installation. He was very professional and he did a good job. The person that I originally talked to to purchase the system didn't tell me everything. He said I was gonna get a camera for free but he didn't tell me it was $299 to install the camera. When Donnie came out, he said I needed to call the company that I wasn't told that, which I did, and they refunded the money. So as far as that, they were standing behind everything and they took care of it. I'm very happy with the features. I have what I asked for. I'm just waiting for the upgrade to come through so I can add a few things to it. I am waiting for Donnie to get back to me because they were supposed to make sure my system was set up for this new technology that he said they had set it up that way and that he would let me know.

We had ADT many years ago in a different address. Then we were with a small company that had become unreliable. So we wanted a more national company. But I was not happy with the installation. I told them ahead of time that with my old system, the screens on the windows were alarmed. It would alarm the house when you'd leave a window open for air. I wanted to preserve that feature. Then they went ahead and installed and told me afterward that they couldn't do that with the ADT system. They said that with the way that their technology works, it was not appropriate to alarm the screens. So I was very unhappy. I'm considering having another contractor to come and put in a second system to have the screens alarmed. It's a big problem.

ADT has been around forever. Everything is good with them. Their sales representative was decent. I paid the fee for them to come out. But it wasn't clear how much I would be paying the day of until the day of when they'd come out and offer all these different types of services. I didn’t like that part ‘cause it didn't give me time to prepare. Other than that, the tech was really good. Then a second guy came to get it done faster. So the service was good.

I went with ADT because they offered me a promotion and didn’t charge me a lot. The sales team as well as the installation team were excellent. I like everything about the system especially that I can control the system from my phone. I can put it off and on from it and I can see my camera.

ADT seemed like the best security system out there. Everything I got was worth it. My wife told me about other things that other people are doing, and what they're doing really doesn't provide security when you're out of town working and nobody's home. The person who put everything together told me what other people were dealing with through other services. He was really nice. He also had a mask on. He shared everything he knew about it, gave me some discounts, gave me the reasons why things needed to be where, and if I didn't do it, what will be the consequences.

We were purchasing a home and when we had a home inspection done, it provided us with a Port subscription, and then they offered ADT. We had to push off the house closing for about a month and they worked with us. But there were a couple of things that I wish could’ve been done differently. The tech found some minor things that needed to be done. One of the cameras wasn't screwed into the wall and it was kind of flimsy. But we put something around it so the two-year-old don't get ahold of it. My wife ended up forgetting to disable the alarm and set it off. It kinda caught us off guard because we didn't look at the cameras. We didn't see anything. But the only thing that we kinda thought of was maybe the cat shut it off. But I didn't really understand that because it’s supposed to be over 50 pounds. But other than that one little thing, we haven't had anything else happen.

The installer was a good guy and the installation went normal. He had some technical issues but he got it fixed. He told us how the system worked. He couldn't get a good signal and he ended up putting a different keypad because that's the one that he got the signal with so he gave us that one. Also, he had his mask on. I could turn the system on and off on my phone and I was getting email messages. I got that removed though because I just bought my home and I have other expenses that I got to deal with. I chose to eliminate that. ADT is not a bad system and there's nothing wrong with it. I just don't feel like I needed it per se. I kept getting mail from ADT and people knocking on my door. I ended up getting it but I don't even know why I went through it. The math doesn't even make sense but I did it already and it's too late.

We're so pissed at Brinks because they're still charging us. They said that we were in a contract which we knew we weren’t, but we’re staying with ADT. We like them way better. I read an ad and it has a package. It said something about ADT will come out and help with the battery. On the other hand, Brinks has not done one thing for us. Our camera has been out for the last year and a half. They just kept saying, “Do this, do that.” My husband said that should’ve been in the contract. But ADT offered more for the money. The installer was absolutely amazing. His skills were incredible. He taught us about everything, but we can only afford a certain amount. But I love our system. When we pull out the driveway, we just hit arm. Everything's so simple. The whole thing has been great customer service from everybody, and that's important.

I needed a burglar alarm. I could call ADT conveniently and quickly. They were there ready to put a system in. The two guys who came to install the system were good. I need to get my camera fixed but other than that everything has been awesome.

I knew ahead of time that I was going to go with ADT, but their sales rep was a little pushy. Still, our interaction was good and I ended up getting the standard package. The guy who came out to install the system was good as well and he walked me through the functions. And since having ADT, my sense of security has increased.

I talked to ADT on the phone before the guy was going to come to my home and the customer service rep told me that everything for the door was free. My home is two floors and I told them I didn't need anything for the second floor. When the guy came here, he tried to sell something to me and pushed me all the time. I was not comfortable and not happy with the situation for that guy. He told me that I had to buy things. I didn't have a choice. I told him to take out everything. I didn’t want it and I was so tired of the situation. He tried to sell me two sensors but I’m not a fool. I am not happy with the guy.

If there were a way to give ZERO stars, I would. Also, I will be letting every single person I know or come into contact with know to never use this company. And I work for a very large home builder, so that will be a lot of people that will know. I have had issues with my system for a month now. I cannot use the alarm. The alarm goes off every night at 1:15AM and I am unable to go back to sleep due to being woken up in the middle of the night - every night. I call customer service, no one can assist. Three times technicians have been here. Nothing gets fixed. No managers will call you back - you have to call them and wait on hold for hours, and there is never a resolution.

During the first installation, I had a problem because the system was not set up properly. And then I requested a second installation for a technician to come for the second time to install. ADT fixed the problem, so they set it up, and I'm using it now. It gives some security.

ADT is a well-known company and has better security services. I have a video camera but I have a complain about the doorbell they put. I was told that if somebody would ring the doorbell, I would get the notification right away and see who was there but there was nothing like that on my phone. They were also charging too much. My friend put ADT on in his house with the same services as I have and they’re charging them $39 something, but we're getting charged 59.99 something. Other than that, it's all good.

ADT tells me all these promotional deals like how their system is $27.99 a month but then when their tech got to my house, he said that the $27.99 is only for landline service and that it didn't include this and that. That was frustrating. In the end though, we were able to come up with a plan and a system that worked for us.

I looked online and saw ADT. They were the cheapest and it was very good talking to the sales rep. The system is good. I like the ability to be able to know when I leave a door or window open. I have a much better sense of security since I’ve had the system.

I did a fair amount of research, and every place has their good and bad. For me, with ADT, I didn't like the fact that you'll have a contract for so long. Also, the monthly rate was a little bit higher than like SimpliSafe, which didn't have a contract. Everyone's gone wireless right now. No one has to dig into your walls. ADT has the same kind of wireless options with any of the other folks, whether it be Infinity or SimpliSafe. I wanted a technician to come out and advise, and not just kinda be out on my own. Also with ADT, there was a bunch of discounts they were running like veteran's discounts. We were able to get most of our equipment for free. The other three places I looked at, while the monthly rate was lower and the contract term was less, we would have to be paying out of pocket and a couple thousand dollars, which I didn't want to do with all the expenses we had moving into a new house. So ultimately, ADT was the best fit for us.

The ADT sales rep was great and the installation went pretty well. My Wi-Fi wasn’t working very well when they hooked it up, but it's working better now. I like the cameras. But there's a certain amount of video you can record every month.

ADT was the best system to install from all the reports that I was seeing online. I was concerned that I had to have a landline to have their system until I spoke to their representatives over the phone. If we would've had to have a landline, then that would've been a game-changer for us. But since everything could be done through the smartphone or wireless, it was a no-brainer for us.

I saw some kind of promotion going on that told me to go for ADT. I thought ADT was the better choice and it was more cost-effective, so I opted for them. The price that the sales rep gave me was $50 per month rate, but a couple of days after, I received a letter that said there was a promotion going on with $27 per month. Other than that, it's been good so far.

The installation took about an hour and the installer seemed fine. He explained everything really simply. The only thing I would change is that after I signed up for the service, I got a promotional offer that I couldn't take advantage of. But that's fine, I’ll call back.

I had an issue with an intruder in my backyard on Tuesday and ADT said they could be out there the next day. I know the name and they were the first people I called. They were at my house on Thursday with the new system. The gentleman was very good. He did what he had to do, and he didn't put it up quick and make a mistake. He took some time and did it right. The installer ran over the grid with me and my wife. We use the smart phone app and it’s just easier. All I gotta do is get on my phone, open the app, disarm the system, arm the system and we go.

I had a very nice interaction with the sales rep. The installer was a great guy. He was very patient. We're old and we need a lot of patience. We feel safer now that we have the system. I like it so far.

I was with one of the competitors and I didn't like the way their service was. Their price was also about two times higher than ADT. When I signed up, the ADT rep I talked to did a very good job and was very helpful with the information. The installer was also very knowledgeable and he knew what he was doing. He was an experienced person and I liked that. He did it as quickly as he could and there were some circumstances that day that took him longer than normal, but things happen. The whole year 2020 has been like that. Then he had to come back three days later for a follow-up on some stuff that weren't working correctly. So he came back and started going again. All in all, I like the Smart Home feature of the system where I can control it from my phone if I happen to get out of the house and that was what I was after.

I was looking at some stuff to buy and I punched in and got ADT. The rep that I talked to on the phone was real polite and helped us out a lot. And then the guy that came in and installed it was real nice. We talked over a few things and he explained everything to us. He had to come back because the first time, he couldn't get it put in because the internet was down. He came back two or three days later and got it installed. We've been happy ever since.

My contract with another company expired, so I thought I'd give ADT another try. I had ADT before. Before I left, I couldn't keep the same monitoring fee but I started out with one monitoring fee. This time, it was supposed to be 27, but it ended up being higher because of the equipment. So with that being said, I had the option to say no, but I went ahead anyway because I wanted my home protected. The person from ADT over the phone was pretty professional. And everything was fine with the gentleman that came out to install the equipment.

The sales rep from the 3rd party company of ADT was too pushy. He was pushy and was expecting to install. I was asking for a quote from him 'cause I was getting multiple quotes when I was making a decision on what security system to get. Also, there were issues with his workmanship when he ran the wires outside my place. Plus, the cameras he installed were terrible. I had to have other ADT people come back out the next day and they did an excellent job. Also, there was a piece of equipment that he put in our system that we don't use. It is a device through which we can turn our lights on from our car when we get home. We have timers on our light switch and we have our lights come on. Still, there was no way of getting credit from ADT for it and returning it to them.

We work so far away from the house and when we're gone during the day, we have critters in the house, like dogs and cats. We get notification that said we lost power and that we're now on battery backup for our security system. Knowing that we lost power at 10 in the morning and I hadn't come home in a couple hours, we know the animals in the house are gonna get hot, especially in the summertime. So then we can come home and take care of it. We also get the notifications to our phone when we lock. It's neat because we can unlock before we even get out of bed. We have dogs so the first thing we do is we open the door and let the dogs out. So it's really cool. We don't have to walk over to the pad. I can do that from my phone and lock it whenever we leave. So far, ADT has been really good.

I work with the Department of Homeland Security, so I'm traveling 9 to 11 months out of the year. I wanna be able to monitor where I live because I noticed things in the community have changed and the standards have been lowered a bit. It's better to be safe than sorry and I live alone. I went online to see who were the best and ADT was one of those. I don't like contracts but I wanted the best that was available to me.

ADT's reps have been pretty good. Also, my installer was really terrific. I thought I had a problem, which ended up being my Nest system because an alarm was going off. He called me back.

ADT had a good promotion. So I decided to take advantage of it. The system was easy to purchase and it was step by step. The installer came over to my house and he explained everything to me. He gave me options and he wasn't trying to push anything on me. It made me feel comfortable with the decision that I was making. Everything was handled appropriately. I feel confident with the equipment.

Both the reps of ADT were great and informative. The guy that came in to install the system was knowledgeable and very pleasant too. The experience with ADT has been great so far. They solved my problem.

I wanted to get a little more home security. I saw a couple of commercials about ADT's work and I gave them a call to see what kind of services they could provide. And with the services that they provided and all the discounts that they gave me, I signed up with them. During the installation, I wasn't here but my girlfriend spoke with the installer and from what she was telling me, he was very helpful, informative, very kind, and very professional. So far, I really love the fact that you can go back and look at the Cloud-saved videos, from both the front and back. I also love the fact that you can activate or deactivate from your phone, and you don't have to worry so much about the 30 or 60 seconds time limit to get in or get out, which is nice.

My car was stolen from my house, so I needed to get a system in, which is what the camera on the doorbell was for. The person that came out took five hours to put the system in. My wife was at home with our two kids at that time and he didn't walk my wife through on how the system works. He was not very attentive to what my wife was trying to do and it made it pretty difficult after the installation. He also put the monitors and stuff like that in weird places throughout the house. One of them was two feet from the floor. I have a one-year-old and a two-year-old and they keep reaching at it to grab it. I was hoping that he could have put those in a better spot with the kids. That didn't happen.

Was not fully explained started installing the equipment into my house before I have even agreed to anything. The representative said I had to pay this much on the day of installation after he had already installed it and I said, "No I don't want to do this," and he's simple, "I've already installed the equipment so this is a contract. You're stuck in it." Just very dissatisfied and I want out of this contract not only that but I was supposed to receive $100 Visa gift card that I have never received. This is a scam and they suckered me into it.

My church had ADT and my pastor recommended for us to get one also. The ADT rep was on point with everything. He sat there and took the time ‘cause we were a little green about it. He showed us how to go on our phone to get it, what to do and what to expect. He explained everything that we needed to know. So now, we know that the system is pretty simple to use. He was really helpful. ADT is something good to have when you're not at home. Someone is watching your house for you.

ADT's sales rep was alright. I didn't know that we covered everything though, and I was on the phone a long time. By the time I installed, I still had questions. Other than that, they matched me up with the right plan. I like the features that I had. I like being able to have the home automation. So far, so good. The system has worked pretty well. I would like a little more flexibility on what I'm able to do on a sensor-to-sensor basis. So, for example, I have the time going off whenever a door is open, but I really only want that on the front door. I don't necessarily want that on all the doors. I wish I had a little more flexibility there like I did on my other system. Other than that, it's giving me everything that I need thus far. I feel like it’s more secure in that house now that I have this system.

ADT gave me the fastest available appointment. Their rep was fine but the prices and the product that I was told to get changed a little bit. I was promised was that all the windows were gonna be covered. The rep said that I was gonna get sensors on my windows but instead the technician told me that he could only give me the glass break ones. So the glass break was the only thing that I got. But there are ways to get in without breaking the glass. Other than that, the installation went great.

When I switched over to DirecTV, I was told about ADT. The technicians installed it and they were very professional. I’m getting used to the system. It doesn’t do a lot but it’s okay. ADT hasn’t sent me my gift card yet so, I need to call them and tell them that.

ADT had a rep come out and go over their system with me. I got good customer service when I purchased their system. Their installer had a mask on and he was very respectful. He gave me all the different plans and how much they would cost. I decided to go with a basic plan 'cause I couldn't afford the $3,000 for equipment. I found out later though that other companies were giving away those things for free. ADT should be more upfront with free stuff. Regardless, the system I got is really simple. I set the alarm one night and I haven't set it since.

I've had ADT for five years in one time, and then I had it put in another home just recently. The installation was fine. The salesperson that came and put it in was fine. They said that there could be some add-ons. I had additional costs, like a $200 gift certificate. But the person that installed it informed me better than the person that I talked to over the phone. But it is a really good service. I am happy with it.

The ADT rep was excellent. Everything is great.

I know of Protect Your Home and ADT because it's a reputable company. The sales rep explained everything very thoroughly and spent a lot of time going over my questions and things like that. It was a great experience. Also, the package is great. The only thing I was disappointed in was not being able to afford the doorbell camera upfront. I wanted it but I'm on a fixed income and I wasn't able to get that. They could give a better deal on that and make it more affordable.

The installation of my ADT system was a real mess. I've been offered an alarm system with two key fobs and a touchscreen panel. I never have been able to talk to the people that sold me the system again. I told the installer, "Oh, I gotta go to work. My kid and my wife is gonna stay here. My wife is at work. My kid can communicate with me or whatever." That was what I told ADT how it was gonna be before they came over here. The installer said, "Well, if you're not gonna be here, I can stop." A minute later, he said, "Yeah, I guess I can install it, but you have to sign by email." I told him it was not a big deal.

We had to straighten out some billings. I didn't get the billing sent to the correct address because we had a second home. But that's been the only bump we've had. Everything else went great. They've done a great job. We already had the system installed, so I had to turn it back on. The tech did a great job getting everything set up because we had an older system and he had to do some upgrades. He also had to drive about two hours to get to our house because we're on a an outlying city, which kind of surprised me that ADT wasn't serving our city of 30,000 people.

I changed my internet provider from Comcast to AT&T and ADT is partnered with AT&T. I wasn't too eager to change ‘cause Comcast has been working for me since 2014. But after I did ADT's orientation and a visit with one of their technicians, he explained to me how ADT's system is better in the sense of break-ins. ADT also kind of network their whole company around security. That definitely had some sort of influence over me because when he explained the system I had versus the system that he was offering me, I saw all the reasons why I should change. The sales was phenomenal. The young lady kept making it more enticing for me to switch in terms of giving me all their promotions that they had available including a gift card for my initial $99 to have the technician come out. I haven't received that yet though.

I just happened to get the Protect Your Home thing in the mail, but the ADT part of it got a long-time reputation. It has been around for a while. There were two installers and both were very informative and accommodating. It was overall a positive experience. ADT was good.

ADT was installed here when I moved in a year ago and the system would tell me when the doors were open but it wasn't all working. Then, somebody came right into my home while I was sleeping and stole my checkbook because I fell asleep on the couch and left my door open. I got the security system up and running, and ADT's customer service reps have been great. They set a down payment, which I paid when I gave the salesman my credit card, then I have four payments. But I got a letter saying I paid nothing when it was installed. I don't know if it was charged to my account, but I didn't get any credit for it.

The sales guy was personable and knowledgeable. The installer was really good. He was knowledgeable and he knew what he was doing. He was also friendly and nice. It's easy to use the system. I feel better knowing that if something happens, I'll be alerted.

When we called to set up the system, ADT told us that we could get it for 27.99 a month. But then when we got it installed, the lowest we could get was 37.99. That was kind of frustrating. We felt a bit misled. We still went with it, but we would have liked to have that $10 savings per month. The rep was really good. That's how they reel you in. And then he comes and kind sells the products. He said maybe they were just confused because we already had a system. It was just an outdated system. So, we still went with it. The installation took longer than I thought, but it was an easy process. The glass break sensors are annoying. They keep going off. But other than that, we're okay so far.

Protect Your Home was a whole thing from first home owners and it was convenient to go with them, especially since they called me. The reps I talked to were very nice and because English is not my first language, they would repeat when I didn’t understand. It didn’t bother them and they spoke very understandingly, not too fancy that I couldn’t understand. So far, I like that I can set up the alarm and take it down with my phone. The system is easy to operate and .since having it, I feel more confident leaving the house alone.

ADT sell you all these dreams over the phone and when you come to the house, it's a whole different story. It's all about money so I wouldn't have gone with them. It was all lies and deceit. I would have stuck with my Ring because it is paid for and I'm not being gypped because I know what I'm getting. ADT should not sell something over the phone and then when you get in my house, it's a whole new ballgame. We were supposed to have a doorbell but we didn’t even get it because the rep was saying something about the wire. But there was wiring on there. It’s all a gimmick to me. There’s only one door chime in the door entry and I’m not so safe with that. I can’t even hear that in the basement or upstairs room. Still, I like the little bit that I do have in the alarm system.

We like the cellular aspect of ADT and its reputation. The experience was wonderful over the phone. We loved what they told us over the phone about using our old equipment. However, when the installers got there, they said we could use none of the old equipment. So it went from us, paying about 50 bucks for them to come and install, to us, paying almost $3000 to get everything installed. The experience with the technicians was pretty cool though. There were a couple of things that weren't right, and they came back and made everything right. Part of the initial slip-up is we wanted every window covered, and they didn't cover a couple of windows in the garage. They didn't bring enough stuff, so when they came back, they took care of it. So far, it seems to be working well.

The cameras don't work in my house. I kinda feel like ADT's rep duped me because he should've known that the upload speeds weren't enough for the cameras I got. The second time a guy came out, he knew what he was talking about because as soon as he checked my upload speed, he said the first guy should have never put these cameras up. All I wanted and cared about were the cameras. I would have never signed the contract. The guy on the phone told me one thing and then another guy showed up here. He was an actual salesman and told me a whole different story than what I was told on the phone. It's like a scam there.

ADT has been great. It was easy to contact them. The representative came on time to install the service and everything went well. He did his best to complete the service within the timeframe. But sometimes, I'll lose the doorbell connectivity. It might have something to do with my internet or the system.

ADT was recommended by my sister who also has it. I got ADT because I had a break-in in my car. Everything was good with my experience with ADT, but I just wanted to get some information on how to make the camera to record itself. I'm also supposed to be getting a $100 gift card, which I never got, so far.

ADT is all over our neighborhood and ads. They are well-known and everybody has it, and it's a good company. I’m very happy from the time I got on the phone with them and discussed it till the time they installed it. They were professional and it was very quick. I called around 4 o'clock the day before and the next morning, they were here. We discussed the system and installed it. The package had everything that I needed and the system does what I need to do for our house. We feel very good about it. It covers the areas that we were worried about. We got a system in before and it was a system that we got when we moved into the house. So, we were never very pleased with that.

The ADT rep was very good. The installation went okay but the system wasn't installed where we discussed, but it was fine. Everything is functional. My favorite feature is the access for me to do everything from my cell phone.

I couldn't get ahold of my other security options as there was no phone number for them so I switched to ADT. They are a good group and I can get ahold of them. I talked with their sales guys and they were really nice and professional. They felt right at home. The installation took less than an hour and the installers explained it all really well. I like how my system is set up. It's easy to use and it's convenient.

The ADT system is pretty intuitive and I like the different features it has. I also like the mobility of it with the app on the phone. The setup process was fairly simple. The decision to go with them came down to the price and the services they offered, as well as the long-term benefits of the warranty and so forth. But overall, I was a little bit disappointed when they were selling me the system. They weren't completely transparent with everything, as far as the costs that were associated with it. So when the tech arrived, there were some additional costs that I wasn't expecting, along with some monthly fees. Aside from that, the product itself was good.

I've had Vivint in the past and I didn't really want to go with them again. ADT is known and when I was looking at online reviews, they were saying that the system was more secure and couldn't be hacked as much as other systems. The sales rep I talked to was good and the installers who came out seemed like they were knowledgeable about the product. So far, everything is pretty good but when I'm touching numbers on the side of the panel, which is a touchscreen, there's a little thing in the middle that seems messed up.

ADT had some kind of offers like a discount. I went with them and so far, it's good. I haven't had any issues. There were two guys for the installation and they were good. I liked the app on my phone and when someone disarms the alarm, you'll see who did it. I'm very satisfied.

My wife is elderly and I wanna be able to look on her if I'm away. What I wanted was security, a fire alarm, door locks, cameras and maybe one motion detector. I told the people at ADT when I first made the order what I wanted and what I needed but the technician didn't have that equipment when he got here. He probably didn't get a word. They have to come back to bring back the other equipment that they didn't have. Their price is kind of steep for monitoring and there were also no backup batteries in the cameras. If it goes, you have to plug the cameras into the wall to get power. If they don't have the power, they can't transfer to the receiver. But it's my fault 'cause I didn't understand the system before they came out here. I did not realize the cameras would not move when you control. I should have asked more questions. But that technician was very helpful. He showed me everything and explained what to do about things.

AST's sales rep was good and the installation was easy and nice. Also, the app is user-friendly.

I grew up with ADT and my father and I loved it. It was secured. I saw that they had a special for $28 online. So I called them up and had a rep come over the house and he discussed the system that I needed for the house. A lot of bad things happened to my house and I needed some kind of security. So it would be nice to get into detail with them. I loved the system that they got and I wanted to put it in. Also, it was only for 28 bucks a month. I told the rep that I was looking for a package deal. The security that I have inside the house is 100% excellent and I love it. But it is only gonna help me inside the house, so I also need cameras outside. The ADT salesman said that their special was for inside only. The price would come out over $4,000. So I told him that I didn't know if I could afford it.

I thought that ADT had the lower pricing compared to other companies. A good technician that came out to get everything set up, they were offering $100 reward back. I just had an alarm panel, like the key fob that I could use. However, the appointment was so far off from the time. I had to wait all the way from 1st to September to get it set up. When I got it set up, the appointment was from 8 am to 9:00. The technician card closer to nine o'clock in the morning. I said, "Is there any way I can reschedule it for later in the day because I have to go to work?" I had a first thing in the morning meeting. He was like, "We'll call you."

When I lived in the state that I moved from, we had used ADT before so we decided to use them. The rep that I talked to on the phone was very helpful. The installation went very smoothly. So far, we like the package. The system is easy to use and I feel safe with it.

I saw a brochure, a flyer or a pamphlet that showed a special, which was the reason I chose ADT. The features in my package are sufficient for me. There were some technical difficulties during the installation and the installer had to do things manually. He couldn't connect with something that would download it all automatically, so he had to do things over the phone. It took quite a while to do the job but he was good. I need to call ADT because one of the sensors is coming off. It's right by the garage door opening. It must be the humidity. It's unsticking and I have to keep sticking it back on, and it blocks the door from closing if I don't. I'm moving so I haven't gotten around to it yet but I need to take care of that.