ADT Reviews

ADT is one of the number one rated security services and I’ve had it a good while. I had someone come here to install the system. I got the monitor thing on the wall, my doors and the windows. I’m extremely satisfied with the service. Other than the reps checking as soon as my alarm goes off they also give me a call to check and make sure everything’s okay.

ADT responded quickly when someone tried to break in my house after I went to work. They called me, couldn't reach me, called my alternate backup (my son) and the police. By the time my son got there the police were already there assessing the situation. The loud alarm (and my loud dog!) deterred the would-be robbers. I appreciate ADT's attention to this. They arranged for a technician to come out and reset the alarms on my new door. Thank you ADT.

My ADT alarm went off due to the fact that I have a wood heater and during use the smoke from the heater set the alarm off. I received a call from ADT to see if there was a problem. There was not so they would not sent a call to the fire department.

We’ve now had ADT for more than two years and their reps are professional and I’ve had good experience with them. The installers also showed up on time and they helped me with this and that. And the installation went very well.

I’ve been an ADT customer for four years and they’ve been providing security in the house. So far, the service has been so good and ADT's team have been very responsive. They came out and took care of me, and they were very good.

ADT helped sort out the problems I was having with alarms going off when I was away. No one was home and ADT alerted the police as per our instructions. One alarm may have been set off accidentally and the 2nd was somehow caused by a window alarm; even though I am not sure why it went off. Possibly a second false alarm. ADT was very patient with me.

I have never written a bad review IN MY LIFE. However, ADT and Defenders bring out the worst in me! First ADT will not speak with you or help you out if you had Defenders (one of their "authorized installation" companies) do the installation. Secondly, Defenders will give you incentives to sign up but fail to tell you ALL of their contracts are for 3 YEARS! Even when you explain you're a single mom, in a rent house and CANNOT commit to a 3 year contract, the representative will be kind and verbally tell you that the contact can be "modified" to meet my needs.

We have been an ADT customer since it was Brinks years before, and we’ve been very satisfied and happy with them. Their reps have been great. ADT is very reputable and reliable.

We have ADT's basic parameters where our doors and windows are all covered. ADT's representative put everything in really fast, gave me the colors I wanted on my doors, and he did a good job. When we were out of town, somebody else was doing house-watching for us and they blew the alarm. But it was nothing big, and we’d already given them a code. We've been with ADT for eight years now and I would tell others to get it, too.

After almost 16 years with ADT, I changed security companies. Their billing practices and customer support always left me feeling like I was paying for nothing. We started to have multiple issues with our aging system. When we reported problems, the remedy presented was for us to pay to have the system fixed or take care of the issue ourselves. When we discussed possible upgrades, we were expected to pay full price while new customers received discounts. After 15 years of paying the monthly fees after paying for the initial installation, a little courtesy and respect could have been offered. We had ADT price out our security system for our small business. Their quote came back higher than their competition by almost $1000 for the same equipment. When we expressed to them the fact that we had been with them for all these years to see if they could at least match their competitors, we were met with a prompt, "no."

We've been in our house for over 14 years and we've had ADT the whole time. Their service has been very good. The reps are prompt and courteous. And the system has great features.

I called ADT to get a new battery and the rep I spoke with was great. I’m glad I haven’t had to use the system yet. We had a system prior to ADT, and when I mistakenly opened the back door in the morning and it went off, they called in. But with ADT, I’ve had the system go off twice when I’ve not gotten in and got the buttons pushed in time, and no one has ever bothered to call to check on it. And I asked the rep about it when I spoke to her about the battery. She said if I reset the system within the first 60 seconds, they won't call me. And while I don't have a problem with it, I just wish I’ve known about it. It’s possible that they had it somewhere in the paperwork and I just overlooked it but it was something that came to my attention.

I first started with ADT when it was still Brink's. And I'm satisfied with everything as it is. ADT is reliable and I've been pleased with them. They've always been prompt, courteous and pleasant. I had a very good experience with the installation team. They were really good and they cleaned up any mess that they made.

I live and work in a house with an ADT alarm system and it’s been here when I came to work here. We know how to turn it on and off when we leave. They can have motion on or off in the house. Everything’s fine. We haven’t had any problems.

I contacted ADT to set up an appointment for a consultation. They asked for my bank account information so that they could bill me just as soon as I signed a contract. I never signed a contract and never had the appointment. Yet they build my account for $106. When I complained about this, I was assured that this was not their normal policy and should not have been done since I was not yet a customer. I was also assured that I would be issued an immediate refund on February 11th 2018. As of today, February 14th 2018, I have still not received a refund to my bank account. When I called customer service back, they refused to pass me on to management. They told me the refund had been issued on February 13th 2018. Even though I was assured that it would be issued on February 11th 2018. When I again asked for a supervisor, I was told that they would not be transferring me and they hung up on me.

We have had a few issues with ADT as far as adjusting it with the animals in the house, but the people that have helped us along the way have been great! We even got help with the bill due to not using it for a few weeks while it was being adjusted. All of the guys that have been out to the house have been very knowledgeable and very personable.

When technician arrived, he immediately began installing the 'free' system. After disabling my existing system, he did a walk through and heavy sales pitch providing a quote for almost $6,000(!!!). I should have asked him to restore my old system and leave, but the guy was pretty slick, and based on ADT's reputation, I ended up agreeing to a total install of $1,800 and $24 upcharge on the monthly fee. Basically, I was worn down, just wanted to get it over with -- a 7-1/2 hour ordeal. Thankfully, one of the first documents in the huge package of electronic ('just sign here') documents was the 3-day notice of cancellation. The next day I called to get some 2nd floor upgraded window sensors removed, and the customer rep indicated that 2nd floor windows shouldn't have been protected in the first place (the tech had recommended every window on both floors to be protected, we ended up going with just the back of house for the 2nd floor).

For the most part, I have found ADT to act promptly. Whenever there was a breach (they are all either technical problems or our fault), the agent called us almost immediately to make sure that there were no problems and verified our identity properly.

We’ve had ADT for years. We never had any major issues with them at all. Once the hallway center thing went off and the customer service rep told me I needed to change the battery. But when I got on the ladder and crawled up there and there was no battery. But I’m very pleased with them. I won’t consider changing or doing anything because I don’t have a reason to. My husband was an ex-policeman and we believe firmly in protection around the house. And considering any issues with ADT it was just normal wear and tear on equipment and the response was very quick. I would recommend them.

ADT had a good rate at the time so I bought a basic service package from them. I've had it for over 20 years and I'm happy with it. Their customer service has been good too. The last interaction I had with them was when my daughter was here and I have left to take her child to school. I had set the alarm and they called but it was fine. When the battery gave out, I called and they said that they only charge me when they come and install it. I ended up buying one and installing it ourselves. Everything has been perfect and when I call them over the phone, they have always resolved whatever issue I had.

I just love ADT. I feel safe and I feel like my valuables are safe. I have been having ADT for almost 14 years and I have had great service. I am not a great fan of the rate increases but I guessed that is just part of it. I recommend ADT to everyone I know that purchases a home.

Every time I encounter an employee of ADT I receive knowledgeable and exceptional service. They strive to give me great value for my service and I refer clients to them often. Would never use any other company. From installers to service technicians I feel everyone is trained well and very helpful.

We are very pleased with our ADT system. From the sales process to installation everything was a great experience. We love the system for its features and the ease of using it. We highly recommend ADT for your fire detection and theft deterrent needs.

After months, if not years debating about getting an alarm system, I finally decided to give it a go. I put hours upon hours of research into every alarm company imaginable and always found myself more interested in ADT every day. The fact that they have been around for over 120 years speaks volumes to me. Not only that, but security is all they focus on. From the first call to ADT, until the installation was completed, everything has went much smoother than ever anticipated. The saying "You get what you pay for" definitely holds true, especially when it comes to home security. The installation (Authorized dealer called Defenders) was awesome and the technician was very friendly, efficient, clean, and helpful. He made sure I completely understood how to use the system and cleaned everything before leaving.

I was out of town for 3 months and ADT called me several times regarding possible entry. At one point I was out of the county and was able to set my alarm with ease. I am a satisfied customer. Thank you ADT.

The installation team of ADT taught me how to turn the system on and off and change the time. He was very thorough. And when our alarm went off the ADT rep checked on us concerned. I would recommend them. It was a very good and reasonable decision to have them.

I read about ADT in a magazine, then I called their number, and they sent somebody out and installed the system.The last person that came and upgraded it was very professional. I got the digital keypad with my service package now and their service has been fine so far. When I had the old system, it went off a couple of times and they needed to replace the battery. So I called them about that and they handled it great. And if I don’t get the code in on time, somebody would call right away and let me know, or they’d say that the code was incorrect. A lot of people have changed from ADT to these new ones but I’ve stuck with ADT because I haven’t had any problems and I like their service.

ADT was very professional and friendly in their interaction with us. We appreciate their prompt and informative contacts with us. We have been associated with ADT for many years and have always been completely satisfied with our service. Thanks again for securing our premises.

I am very happy with my service and installation of my security and home products. I am also very happy with the responsiveness of this company when I needed additional products or support. I wouldn't trust any other company with my security of my home.

Everyone that we dealt with at ADT from our first call to the installer were really good. When we first called in, we called their 800 number and we were put in touch with somebody from customer service who walked us through all of the options and he was very knowledgeable. We had a couple of questions and he was able to answer them very quickly. The installer took his time and with the placement of where the keypad is, he had to really work to get the wires down to our basement. He just charged through it. We had a snowstorm and he was trying to hurry out of here, which I thought was very nice. But his install was perfect and did not leave until we fully understood how the system worked, on the pulse, with our key fobs, and the unit itself.

There was not an option for "0" stars. Let me start by saying that I have had ADT for 17 years. I transferred my service from one home to another. And after this experience I am PROUD to say I disconnected your services. If anyone in corporate looks at this thing, you should be very concerned that a 17 year faithful customer has cut you off. And here is why... Every time and I do mean every time I need a tech to come to my home it’s a disaster! I have NEVER made a service call and it’s complete in one day. I always take the day off, sit home and either no one shows, they show late and then they are never competent enough to solve the problem, so I have to schedule for another tech to come out and sit AGAIN another day. However, I only want to discuss this current issue. Anything else you can locate in my account records. I woke up about 2 months ago to a very annoying chime that was reoccurring about every minute.

I'm fine with ADT's service with the exception of that statement that I've been waiting for a month now. I have requested a written statement so I can take it to my insurance and get a benefit from it and the rep promised she would send it. I have already requested twice and it never came. But, I was happy with their personality and the installation process was very well done too. They only came once to install and they were courteous and they explained the features to me. And I like that feature where I know when the doors are open. I was very satisfied that they have installed the system. I've been planning to have that for a while already. I just never got around to it until I got that phone call from ADT.

For some reason our lock on our door did not catch and the wind blew our door open causing our alarm to go off. ADT was on it and everything was taken care of efficiently. We were notified and were able to come home and fix the situation.

We have been very happy so far with our ADT system. We have had it about 2 months. It is easy to use and the app is very good. The ADT folks have been very helpful and friendly when I have called with questions. Our only issue is that we still need the two yard signs we asked for.

The young lady was so nice and especially patient. Louisa gave excellent service and I thank her for her kindness because I could not hear very well. She stayed on the line encouraging me to do it again until I finally got it right.

I've been with ADT for over 10 years. At first we had several issues with it going off and it wasn't supposed to go off. And they were very forgiving about that. And then recently one went off and it was just so nice for me to get a phone call. At first I didn't like the fact that they started charging per quarter for the fee. But after the first or second check that I wrote it was, “Oh, this is kind of nice!” I don't have to worry about it now. I've had some people that have moved into the neighborhood ask me why I have ADT and I just said, “You know? It was really easy when we got it hooked up. And I haven't had really any issues with them." I recommend them from that standpoint because there's several to choose from.

The technician did a good job with repairing my system and explaining features. The technician was able to provide information on using my iPhone with the system. He also assisted me with repositioning my camera. This was the second time that my motion detectors had failed. I did inquire about an updated system.

He was very helpful and even changed my battery in the sensor and my fab. He solved my problem very quickly. Very pleasant and respectful. He found my problem very quickly. The only problem, he set off my alarm and the company sent out a police officer.

I have been an ADT customer for over 20 years, in 3 different homes now. I am very happy with the company and the service they provide for the security of my home and the peace of mind for my family's safety. I am very pleased with customer service, technicians, etc.

I’ve had ADT for this house for about 13 years. It started out with Brinks and then went to ADT. I have cellular back up so that for some reason we lose power we can still utilize it with the wireless back up. And I have home monitoring with them. Their service is excellent. Their representatives are very personable and very knowledgeable on the products and services that they have. If I have any questions or problems I could give them a call any time and their rep gets right back to me if he’s not available.

We did not even receive what the Salesperson said we would. The system worked for about three weeks, maybe, before it went black. We've had to call about 6 times, told we could give it time, troubleshoot etc. Well finally we have someone come out, the "new" system is installed but it's not compatible with the camera we had installed by ADT a few weeks earlier! All the while we continue to pay for services we were promised and never got, and tech that simply works when it wants. User-interface is cumbersome and not household friendly. I do not recommend.

I LOVE my ADT Alarm System!! I feel safe and secure with having an ADT Alarm and I would never want to live without one. I feel comfortable leaving home knowing that ADT is "always there" if I should need them. I would definitely recommend to anyone.

I have ADT alarm systems on 2 homes. One in Maryland and one in Oregon. Both are over 12 years old. The installations were very professionally done and the systems have been virtually trouble free. Only a battery replacement on the older system.

The lady who called was very pleasant, didn't get anxious, told me which station was involved and waited on the phone until I checked all of the heat detectors. It is comforting to know that ADT is always there.

Never have to worry at home or away from home! If there is a problem and you don't enter your code they call immediately! If they don't get you or your contact they send emergency personnel to your house. We had a smoke alarm alert twice and they called before I could even enter the code! Always pleasant and helpful!

I enjoy my ADT service, and knowing that my home is being protected while I am at home and while I am away from the premises, puts joy in my heart. The ADT Pulse App, is a lifesaver because it’s times I forget to arm my alarm I can do it from my fingertips on my mobile phone.

Very pleased with our ADT installation and service. System has operated extremely well for almost a year now. Anticipate needing to change batteries soon in sensors. Still wish there was a good outdoor camera solution that could be added to the system.

Our experience with ADT has been excellent. Like the products and have them installed in our home. Have had ADT in two homes and the system has worked well. Easy to set and use, both my wife and I are happy with the system. I am always happy to discuss our system with friends and family.

The guy who came to install the ADT equipment did a good job but he said that when I get my internet connection he would come back and install my doorbell camera and hasn't gotten in touch with me. I'm not going to be paying for something that has not Been completed.

A few weeks ago I experienced some equipment failure ADT products and the young lady on the other end of the phone really seem to care and the technician that came to my home he really seem to care. So thank you ADT for caring.

ADT sensors, alarms and the RING makes a perfect combination. Good investment to ensure the security of my family. The system is easy to you coupled with the RING that allows us to screen people who knocks on our door.

I was away on a business trip and ADT called me to let me know that there was a signal about a carbon monoxide detector. My wife was alone and I was very concerned. ADT stated that it was probably a low battery and not an actual carbon monoxide leak. We were able to contact friends who went and bought replacement batteries and replace them. Everything was fine after that. Thank you so much for spending time with my wife and putting her at ease.The quick alert enabled us to immediately take action to get the problem solved right away. It put me a great ease while I was traveling on business, and so concerned about my wife being home alone. Thank you ADT.

We’ve had ADT for years and so far, everything has been fine. Everybody has been kind and helpful.

In 2014, I moved into a house that already had ADT service. It had been deactivated but the person who came out to activate it and check all the contacts was extremely nice and helpful. He showed me how to operate it. The company has also been very nice. Every time I've called them, they’ve been very helpful and any service calls have been very promptly answered. I've gone through four service people since my very first time and they have all been extremely nice and helpful as well as knowledgeable. I had somebody come out to do a service adjustment in the last three months when one of the contacts was giving me a signal that it was not working. It had gotten out of alignment but the technician came out and changed the contact setting, and it has been working since.

Guy who installed our system was very informative, knowledgeable and a great guy to work with. He answered all our questions. Went over everything we had in detail. Made sure we were comfortable with everything before he finished. He knew what we needed and explained why. Great guy.

Response to my service call was totally uncoordinated so bad that I had to reach out to the sales rep. He responded immediately and resolved our concern before the end of the day and stated that we would not be charged. Later received a call from an ADT agent telling me that the issue had been resolved. I informed her that I was well aware of that. I also received a call telling me that they could not have someone come out until Wednesday.

ADT is the only security company I can recommend. Not only do they have immediate response when my alarm goes off but their customer service people are so caring and concerned for our well-being. Thank you ADT for providing me peace of mind.

I have had ADT for several years and of those years I have never had a problem. The times I forgot to turn off my alarm, I did receive phone calls from them, which was a huge help. I am very happy with their services.

The phone call that I made went well and the person was very friendly and very helpful. He answered all my questions and explained everything I asked him. He took time and looked up my account when I had questions about my past services. Very glad he took my call.

ADT is o.k. ADT is ok. If you want a security unit for your house that is monitored seven days a week twenty four hours a day that will sound an alarm when triggered and alert your neighbors as well as the ADT team. You will receive a call to notify someone in you home the alarm system is activated. Your neighbors will really appreciate you when your system alarm goes off 2 o'clock in the morning from you opening the door and accidentally setting it off.

Tripped by accident. Response was very quick so I was pleased. It is important to me that a person comes on the intercom to ensure protection is immediate. I would like to see ADT offer Pulse online alarm status checking for free as I have been a customer for a long time.

From the salesman I first contacted to the technician who installed the security system, our experience has been very good. The salesman answered all my multitude of questions cheerfully and completely. I was well informed as to what to expect when the technician arrived. The technician arrived exactly on time which pleased me. The technician was an expert at what he did and kept a cheerful attitude even though the mainline computer failed and he had to do all of the work over the phone. It was a long day for him but he was still professional and had a good attitude when he left. I commend him highly!

We had ADT installed in 2005 at the tune of almost $4000. Have paid for service for the past 13 years. The control panel displays error message and I am told - after 50 minutes on the phone with ADT - trying to tell me how to fix it - concluding that I cannot fix it - will have to be done by a technician - that the only appointment for service is 3 days away. Was told that "you are an hour away from any service center". When asked to speak to supervisor was told by "Jerry" that he would have to see if one was available and needed to know why I wanted to speak to a supervisor. Really??? Was also told that system installed 13 years ago is the most up to date. When asked about an updated system with cameras and remote access was told "that is extra" with 3 year contract. When I stated I was going to change companies Jerry did not seem to mind. Jerry - you blow!!!

Alarm went off twice early morning when temperatures were below freezing. Contact problem?? I am concerned because I could not turn on the alarm in cold weather. Your call center called us each time and was very efficient in contact with us.

I have ADT many years now and you can say I am really happy with the service and protection we get from them. The people they employee are always very nice and helpful. Thanks for being there for me when I need something.

Your representative listened to and responded to our needs. He answered our questions and offered a solution that provided just what we needed. Your 24-7 staff is always quick to respond to any alarm issues. Thank you for excellent service.

Staff has always been very professional when I call for assistance. Having a security system makes me feel like I can reach out for help if needed. The cost is affordable and rates do not increase all the time like other companies. Keep up the good work.

The call experience was great. The customer representative was very helpful on accomplishing the reason for my call. He was very knowledgeable on helping me to decide if to renew the contract or continue on a monthly basis. I would recommend ADT to anyone they provide excellent service.

They are very good when the alarm or a motion goes off and we don't get to it faster enough, they will call you. The monthly fee is reasonable and affordable I would recommend someone but don't anyone that will need one right at this moment. My family feel really safe with ADT.

We were thinking about dropping ADT. Then one day the alarm went off in our basement. I thought it was just the batteries. Then I got a call from ADT saying they had called the police because they were showing carbon monoxide. The fire truck came as well as police. When the guy came in he told us to get out, carbon was high. Saved our lives.

ADT Pulse app - It keeps telling me to update and there is nothing to update at the app store. What am I paying for? A phone app that doesn't work and a camera I can't see. I thought I was updated instead I have less!!!

I have been happy and pleased with the service I've had with your company ALL the many years I've paid for it. Calling in is easy and your representatives are always helpful. Grateful too that your batteries seem to last a good period of time, And I do recommend you!

We feel like our home is well protected by ADT and the many features it provides. Being able to monitor our home while away with our mobile phone app is fantastic and the fact we can arm or disarm at our convenience, with the app or our keyless remote, makes a perfect pair for security features.

ADT provides me and my family with Outstanding service with my home security system. They are concerned about me and my families safety by ensuring that when an alarm is sounded, a representative or automated call within a matter of a seconds to check on the issue.

I have come full circle. I originally started with ADT but somehow I got talked into trying other security systems with inferior results. Well, I am back where I should have been all along. Take it from a man with a wealth of experience; ADT is unmatched in the field of home security.

Always been immediately responsive if something goes off accidentally! Some of our family members have ADT & friends based on our recommendations! As of right now, we would recommend it to more family & friends if they were considering getting a security system for their home!

Prompt service even when I goof up and accidentally trigger the alarm. There was one serious burglary attempt about three years ago. The door was badly damaged but not one item taken. Worth the cost - I'd do it a million times again.

I am pleased with my service from ADT, the equipment has been performing perfectly, and is easy to manipulate. The remote makes entering and exiting my residence very easy and I am most grateful for that. I would recommend ADT most readily.

ADT personnel are professional, respectful, intuitive. There is a quality of sincerity and concern when they respond to alarms. Their ability to rapidly and accurately assess a situation is calming to the homeowner during an emergency situation. Thank you.

Sales did a great job of providing us with all the information needed to make our decision. Installation went well except for one hitch-inability to like the system to our phones. We are still waiting for a response to our call yesterday (February 7, 2018).

Nothing but good things to say. Maybe a little more expensive than some advertised products but the security of a well known company has been worth it. If an alarm occurs they call within about 1.5 minutes asking if all is OK. I mistakenly pressed the Panic button on my remote last week and the phone rang just seconds after the alarm went off. What little service I've requested has been taken care of quickly and accurately.

We have always felt positive about ADT. Not happy with the reworked app. though. It was easy for me to set the alarm remotely in the past. Now this new design makes it hard to navigate. Other than that we are very pleased with our service.

I’ve been with ADT a long time. I currently have their basic package, and if my wife forgets to enter the code quick enough, the phone gets called. They’ve responded real fast any time of the day or night, so I've always really liked that with them. I’ve recommended the system to friends since I’ve had it. However, for the first couple of years I had a really good price, but after that it gets a little pricey. For just a basic package, every year the price creeps up a little bit more. The only reason I’d even think about changing is some other companies are giving out cameras for two years for what I’m paying a month at ADT. It would be real nice if they’d come put in a couple of cameras and not charge me anything else.

Excellent customer service and tech support when having to deal with any type of issues. I’ve recommend their security systems to friends, colleagues & neighbors. I’m confident in the company’s ability to handle the security of my home. They dispatch trustworthy employees to troubleshoot equipment. I plan to retain their services in area where it’s provided.

Love everything about ADT. Installation was awesome, customer service is fantastic. My son and I feel very safe. We have not had any issues or complaints at all. Everything is great. And I would recommend to my friends, I have many times. That's all!

I have also been, and continue to be satisfied with the service I receive through ADT. We recently had to have our system reset. A technician did a house call, and rectified the situation quickly and efficiently. ADT has a great reputation, and has been in business for many years. This increases my confidence in the company as a whole.

Love ADT... I would not feel safe without it. I couldn’t resolve an issue with my system over the phone and next day I had a serviceman sent out. Fixed immediately. If I have to call them... I get an answer immediately... I would absolutely recommend ADT to others! Jason fixed my system.. He was very polite. Excellent service!

I wish you had an alarm solution that was internet based and did not involve AT&T as a cell provider. I can't get a signal in my basement with that provider and I would love to cut my landline. The ADT alarm is the only reason I have a landline at this point. Otherwise I am happy with my alarm service.

ADT is the best alarm/security service I have ever used. They recently installed seven security cameras on my property, upgraded my smoke detectors and my three alarm panels, and did an excellent job. Their Pulse System is awesome! I can monitor my system and cameras via my computer on iPhone. I have the utmost confidence in their service.

It was necessary to call ADT several times due to difficulty setting alarm. Keypad numbers would stick and extreme pressure was necessary in order to set my alarm system. After the fifth call, the technician finally replaced the keypad and other needed equipment.

System works very well. Fast response if alarm is triggered. Customer service is very polite and helpful when they have to call you or if you have to call them. If there are any problems with the system they are very helpful to assist in fixing the issues.

We certainly appreciate the quick response in notifying the police after the noted intrusion by ADT. The police arrived within a short time after ADT notification and the alarm was sounded. I think that we might be adding a few more cameras to the perimeter of the home.

ADT is the worst experience ever. I am a new member and since day 1 the service never worked. They sent the same technician twice and still not working. I have been bypassing windows to be able to partially alarm my house. Called customer service in ADT and they kept sending me to the installation company. Then the installation company would send me to ADT. Asked for supervisor and no one came on the line. Never did they even apologize or try to resolve. I need my money asap. Unfortunately I have to give this horrible company 1 star since 0 is not an option. HORRIBLE!

I have had mine for years. Works great. When my mom was alive and lived here she use the medical alert several times when she fell and I was able to respond quick. The response from the monitoring station is quick. Even when I accidentally set it off they called before I could get code entered. Very pleased!

I’m very pleased with my ADT alarm system. In addition to the house alarm, I have the monitored smoke and monitored carbon monoxide alarms. The installation was fast and very efficient. The technician was professional and very helpful when showing me how everything worked. I’d definitely recommend ADT.

I recently had a great deal of smoke in my shop. Almost as soon as the smoke alarm I got a call from ADT checking on the situation. They were so helpful and polite. I highly recommend them for smoke detection

The service tech that came to replace the battery to our back door was quick and friendly. After trying to replace the double A battery that eroded and calling into ADT, it was determined that I may have an outdated system. The tech replaced it with a lithium battery instead. Great customer service.

Fortunately, I have not had the need for these services. I have had a few false calls and anytime it was not canceled before calling the police, it was entirely my own fault. And I appreciate that you have made every effort to contact me to be sure it was a valid call.

Having been robbed twice, we felt it was time to invest in a security system. What a relief it was not to have to worry about our house and garages being broken into again. We have ADT Pulse so when we go away I use my tablet to check on things at home. It is an added layer to out peace of mind. The system is easy to use and whenever we have a problem we have been able to have it addressed in a timely fashion. We have recommended the ADT Security system to several of our neighbors, and, we noticed that they took our recommendation.

Recently I accidentally set off my panic alarm. ADT called my home, I missed their call and called them back to advise I was at fault and apologized. The representative said she’d clear the report. About 8 minutes later a Deputy Sheriff showed up at my door. I told him what happened. He said they always check out panic calls just in case and understood me being embarrassed with kindness. I was pleased with ADT’s quick response and the Deputy's quick response as well and understanding.

I love this system and feel very safe having this equipment in my home. Knowing that I am being protected by the best security company in the land. The reason that I got the security system was I went through a very difficult time in my life and was feeling afraid and saw the ad on TV about the security system. I have had the security system in my home for the past 3 years and have never had a problem with the system. I always feel safe knowing that I have this system and that the police are right around the corner from my home.

I have been very pleased with the experience I've had with ADT. The response time to alarms, which have been mistakes on our part, is exceptionally fast and the people we have interacted with have been very professional. I would recommend ADT to anyone, not just friends.

I am very happy with ADTs service. Recently I had a rate review that ADT resolved fairly and to my satisfaction. Service has always been good. Thus the 5 stars. I will always use ADT as long as I am in this house!

We have been clients ADT for 20 +Years. In all instances of concern in whatever we have had during those 20+ years, ADT has quickly addressed and repaired our problem. The are ADT equipment we use gives ADT warnings of potential or pending issues that may cause future problems. When it is apparent the back-up battery is near failure, ADT sends the service rep by to replace the battery. When our land-line telephone carrier couldn't or wouldn't guarantee us coverage I called ADT about that issue, ADT immediately offered and delivered a solution immediately. As my family has aged these little things have become more important. We can rely on the ADT system to notify the First-Responders in case they're needed. I find that comforting. Thank you ADT.

A code was on our pad and we called and David walked us through the problem. We needed a new battery for a motion detector which we bought and we called to get help to put it in and a young lady named Sharisha helped us get back up after we installed the battery. Both representatives were very helpful, nice and patient.

I love the security of having ADT. I have coverage over 4 years now. My only hiccup was moving and placed into another 3 year contract. Thats not fair when I was proud to have ADT but being forced from moving as a renter isn't customer friendly and I didn't want to move my landlord went into foreclosure and I penalized more than once. Reps are always kind and helpful though.

I have two kinds of ADT. The first protects my home with an alarm that I can turn on. The second is for me since I live alone. Should I fall or injure myself I can call for help. I had an occasion Nov. I, 2017, when I fell and couldn't get up, and the transmitter I wear around my neck summoned help. I was taken to the hospital by ambulance promptly, and the attendants turned off my coffee pot and lights and locked up securely. I could be sure that my home was secure while I was gone.

Thank you for your help and quick response. Not only was the operator helpful she was very professional. Thanks you ADT for making the proper calls to my contacts and informing me that there had been an alert which turned out to be a false alarm.

The other day I called in to get an appointment with an ADT technician, and I was given some immediate dates. This morning, the young man came on time and carefully checked what I needed. I'll need another appointment, but it looks like we're getting there. Fast and reliable as always!

Sometimes when alarm is set it takes a few minutes before it starts to beep. I wonder why this is happening? Overall it's been a fairly good customer service experience with ADT. Thank you for your time in this matter. Thank you for your concern.

As I was so stressed by alarm ring sounding I did not hear and answer the phone. So your company alerted the Pass Christian police who then came promptly. When I did speak to agent she was very understanding and professional.

I have been very pleased with ADT and we have had no problems with the system since it was installed. On several occasions we have accidentally triggered the system and have immediately been contacted by ADT to check things out. We always had ADT security system on our security areas when I was in the US Navy and they were reliable which is what made me go with ADT when I installed a home system. I do intend to upgrade the system in the near future and will be certain that I can count on ADT to continue doing a great job of providing security for my home.

I'm not quite sure what set the alarm off from my back room but I'm glad that we had the alarm and that someone did call to check since I could have been at home by myself which was scared me to death. That's why I'm happy how ADT handle the whole ordeal.

Installation was quick and explained well. However promise of debit card for $100.00 seems to have fallen into a crack. Received card for $5.00. Assumed would be updated to amount promised but has not happened so far. Would appreciate answer to reasoning for delay.

ADT did a great job changing our system from a landline to digital/cell phone service. They were professional and knowledgeable about their products and helped us with the transition using the new updated keypad. I have already recommended ADT to several family members.

Always have been right on top of things is an Alarm goes off whether it be accidental or suspicious. I have told quite a few of my friends and family about our experiences and recommend to all of them if they ever needed a security system that we recommend ADT.

James ** did an excellent job in having my 1996 system updated and improved. James went beyond my expectations!! The upgrade to my system makes me feel more secure and safe and I can leave home without worrying I'm not secure. Thank You James for your outstanding service. I will recommend ADT to all my friends and family for upgrades to their existing security systems.

I’m very satisfied with ADT. They have had a very quick response time with alarms we have had. Although the alarms we have had, were false alarms but nevertheless you don’t know if they are false or not till you make contact with the property owner.

Has worked really well for my family protection. Can't buy batteries locally, so ADT sends them to me free. You can't beat that for service. They are quick to respond to alarms even those that are accidental. They do not offer newer equipment automatically. So if you have had your old equipment in your home for a long time, then you are just stuck with old equipment.

I have had ADT for over eleven years now. I updated to ADT Pulse and have three cameras, Nest thermostat, and Ring Doorbell security. It is comforting to know that I can see what’s going on outside my home and who’s at my front door. am very happy with the security services and recommend ADT to anyone.

I am very pleased with my service. They are always very helpful to fix any issue I might have and the pricing for my monitoring is very good. Thank You ADT!! I feel safe and secure with their constant watch.

One of the best, I have had no trouble with, ADT. I have had them for about 5 to 6, years and never had to call them once. When I go through, the system to make sure everything is working, they get right back to me. COOL.

Completely satisfied with service and products??? Love the use of cameras to view home when away. Products and service excellent??? Would recommend. Easy access to customer service and fast response for false alarm on my fault. Fast response from police department. Excellent.

I have been with ADT for a long time and continue to receive outstanding service. I had a problem with the touchpad, called ADT and problem was taken care of in a couple of minutes by one of your customer service reps.

ADT is a very helpful company that really does a great job monitoring your home. I would recommend them to anyone. Its employees are very helpful and courteous at all times. I feel safe when I'm at home or away. Thanks ADT and your great employees for a job well done.

Technician did an excellent job of adding my security cameras. He wore protective footwear and was very respectful of my space. The technician was very competent about the product. He showed me how to use my system with the added equipment. The job was completed in less time that was originally quoted.

I had trouble with a replacement remote, it keep on sending out false alarms to me AND the police. The tech arrived and said it was installed wrong. I agreed to remove panic from my remote, this solved the problem.

Great customer service. I would recommend a friend. A few complaints raising the cost and I am retired and have difficulty changing the batteries, should have a special program for senior citizens without gouging for service calls. It seems your batteries don’t last very long. We changed the power pack less than a year and had to change it again with great difficulty. The service manager had to walk us through the process.

A motion detector battery was low, and I tried to change it but it fell to the floor and I had trouble getting it back together, so I called to speak with someone about it, and they were most helpful. I managed to get it back together, but it wasn't right all the way, so the person I talked to has a tech person scheduled to come out and look at the problem tomorrow a.m. Thank you.

The installer did a great job and completed a high quality installation. The system is easy to use and I feel very comfortable leaving the house knowing the alarm is updated. I would definitely refer family and friends to ADT.

Tech guy called and walked me through steps and said my alarm system was fine. But the problem is still happening. I have to go hit system button to turn off alarm and eventually it will reset itself. I don't know what is going on except is it irritating and I wonder what happens if this alarm goes off while I am gone. Will my system still operate as it should if someone breaks in.

It has been a relief to have ADT. I am recently widowed and always relied on having a husband and dog in the house. I needed the security of knowing that being alone does not mean being unsecure. ADT has given me that peace of mind knowing that I now have 24 hour protection of unwanted intruders coming into the house whether I am at home or away.

Response time for alarms is excellent and the folks that phone are polite and knowledgeable. We were notified that our back up battery needed to be replaced and they scheduled immediately and replaced the battery. We have had nothing but excellent service and a great experience.

So far for so many years we did not have any problems with ADT. They are always there when we need their help. And we definitely will recommend ADT to all of our friends and families. So far we are satisfied. Thank you.

All I can say is so far my experience has been very satisfying. When I contacted ADT the response was very satisfying. The customer service was extremely helpful and the tech who responded was well versed with the product I purchased. Thanks.

Courteous, professional and instills the utmost confidence that my home is secure - highly recommend - response time is excellent, communication is perfect, just knowing my property is protected by ADT is a deterrent to crime. I was a victim of crime twice before ADT, but since ADT, I have had no incident at all.

Technician came out and established there was no problem with equipment, yet have had another false alarm the next week. When contacted, your service suggested maybe a rodent set off alarm or the ceiling fan. I don’t feel the situation is solved. Just waiting for another false alarm.

I am VERY pleased with my system. My first interaction with customer service was awesome. I didn't feel I was being pushed into a product I didn't want/need to buy. She answered all questions I had and was informative. The installer was very professional and also answered all question. He was thorough and made sure I knew how to operate my system.

We were having problems with one of the connections/sensors in one of our windows. ADT sent a service technician out right away to fix/solve the problem. The Tech they sent out was fantastic and very professional. He fixed the problem within an hour of his service call. I highly recommend ADT to everyone.

I was with SimpliSafe for just over a year. Changed to ADT because of their special offer giving me all I needed. System has better main board and greater flexibility. Very happy with it even though monthly cost is double that of SimpliSafe.

We used to be notified by the system every time a door was opened, but, when we got the new key fob it no longer does this. I am not sure if it should or not but I felt more secure when I was home alone to have it tell me when a door opened.

For the past few months we have had someone in our house who can't remember that the alarm is on. ADT does not respond if the alarm is turned off immediately, but does respond if it goes on for a few seconds too long. Then a complete report appears on our e-mail. No one seems to have been annoyed by the number of false alarms. This is the perfect alarm system for us. Would recommend it to anyone.

There is no other home security company. The best. Whenever I have had any problems, they have been quickly and correctly remedied. I would (and have) heartily recommended ADT to friends, colleagues, and anyone who has asked for my advice on whom they should retain for their home security needs.

I feel your price is reasonable and when I call for a problem it is resolved quickly and courteously. I do have one problem with my system, when I sneeze in my master bedroom the alarm goes off saying glass break. At least I know it is sensitive to noise.

Installer was on time and very helpful. My alarm system is easy to operate and makes me feel very safe at night, since I live alone. I think I will feel that my home is secure when I have to leave to go to work or on vacation.

It has been very good. Always great, professional and punctual service. Easy to handle and reliable equipment. Easy to reach and good customer service. No waiting time when calling. The web page works very well and you can handle all your business through it.

Great to respond to a very good system in a very quick and professional manner. They are always on top of things when it comes to monitoring your system. Worth every penny spent!!! I would not switch for half the price. ADT is the best security system.

I am happy we have ADT at our home. We are frequently away from home for several days or longer and it gives me great peace of mind to know ADT is on the job. We had an incident last winter that could have caused much damage and the team at ADT called to let us know there was a big temperature drop setting off one of the sensors. I know there are less expensive options out there and I suspect they would work for us as well. ADT's monthly is the reason I rated 4* rather than 5*.

I am very disappointed in ADT referral program, ADT has a program promising a $100 gift card for any person you refer to ADT and the person turn the service on. However, I referred a person to ADT and the person did turn the service on and ADT did not give me or the person the gift card.

I have been a loyal customer of ADT for a long time. They provide the best security a lonely widow could want. I keep my alarm armed at all times and feel secure if the alarm went off. I would have time to prepare myself for the intruder and to call 911 and wait. Your company seems to care about my feelings and my security. I live alone and love being cared for.

I am extremely happy with everything except for what I learned from my primary contact point during our last trip to England this January. She said when our alarm went off she was notified by an automated call which did not give her the chance to cancel having the police visit our home. She lives nearby and would have come to check to see if the police were needed which they were not. Other than this we remain very happy with ADT's service.

I returned home from dinner out on a freezing cold night. When I pressed the disarm button on the fob I accidentally pressed the panic alarm button as a result of still having my gloves on. You'll note that the disarm and panic buttons are right next to each other which is a really poor placement. I immediately received a call from your Central Office. Unfortunately, when the call came in on my cell phone I could not understand your agent. I told him that I could not understand him and that I had pressed the wrong button. I also included my code word and told him if he could hear me to please call me back if he needed more information. The next thing that happened was I had a police officer at my door. Here in Alexandria, the first time there is a "false" alarm you get a warning. The next time you get a fine.

What stands out most, of course is their representative of the company. The technician that came out, was very courteous, knowledgeable, and professional. To me, that is what makes the company what it is, the people that represents it. I would recommend this company to a friend.

I had two key fobs that needed programming. I called ADT and the Tech immediately came out to assist cause it couldn't be done over the phone. The tech was was quick and also changed my batteries. I am very satisfied with ADTs responsiveness and service. Yes I would recommend ADT to friends and family.

The cameras were offline. The agent had me check the connection to the wall and it was not fully connected. Once I fixed that the cameras were back online. Great help and friendly agent. I didn’t have to wait for an agent to answer which was really nice.

I have not had any problems with my security system since I had it installed. My Dog set my alarm off once because I had it set wrong upon my leaving but ADT was on top of the matter and located me. Very professional and proficient. Thank you ADT! I am comfortable knowing you are always on your job!

Fast, friendly tech, very knowledgeable. The whole install and demonstration of how to use the system took less than an hour. The system delivered on all of my expectations. I would highly recommend ADT to anyone looking for a reputable and reliable security company.

Thank you ADT for being so responsive and helpful when we had a problem with our system. When it could not be resolved telephonically, a technician was here the very next day to resolve the issue. The technician was very timely, calling before his arrival to let us know he was on the way, efficient and professional and quickly fixed the problem. He also gave us good advice about the daily use of our system.

I was extremely happy that when my home alarm went off ADT rep. reacted quickly and tried contacting me at all my numbers and also called my back-up number since I didn't answer. I was happy that when I called I felt good everything was good and they handled the situation.

I have been in my home for 22 years. I installed an ADT system shortly after buying the house in 1995, I was very pleased with that system and ADT’s monitoring. The system was upgraded about a year and a half ago and I am really happy with the remote monitoring and the ability to use my smartphone as the control of the system. It has been a very satisfactory relationship with ADT.

For many many years we have had ADT securing our home and could not feel safer or more pleased with your services. The service folks have always been courteous and knowledgeable. I have recommended you to several friends and will continue to do so. Thank you!!!

I have had this system for about 15 years and have been very pleased - it is a great system. Whenever I spoke to Customer Service they were professional and pleasant. When I had a problem with my phone, Verizon indicated it was a problem with the alarm. ADT came out and changed my system to wireless at no charge to me. The ball was left in Verizon's court! I have no complaints.

I have been happy with our ADT, I did not realize how my daughter felt when she came home from school and I would not be here, She told me that when she came in, she could reset the alarm and she was not afraid. To me that is peace of mind. At night when you lay down to sleep, you do not worry about anything. You know that ADT is there for you. Thank you ADT for making our home a safe haven.

Have and older system, wish I could get better control panel without cost. Overall the company has been pretty good. Have had their patrol come to the home 2 times over 11 years. Pretty fast to come. Most are armed now which makes us feel better.

Been using ADT for 3 years, have been extremely happy with the service. When forgetting to disarm the system in the beginning, immediately received phone call, the police showed up at my door. If calling with questions, always helpful, polite. Technician that installed system was professional and explained system in detail. I have called and asked for my system to be tested, always helped.

I have been a long time ADT customer. I like how quickly they respond to a problem and take care of it. My only critique would be us that I feel the monthly fees are too high and keep getting higher. I realize it costs a lot to stay in business, but it is costly.

I wish your prices were less expensive. Over a $1 a day for something you are really not doing on a daily basis. Yes, I am happy you are there when needed. Most alarm events are because of user error.

We have been customers for a number of years and have been totally satisfied with the service and customer service. We look to continue this partnership for years to come. Will also look into upgrading with cameras in our new house which we plan to have going later this year.

My representative was amazing! He showed his ID immediately, and was extremely professional and caring! I've never been disappointed with ADT! From the time I got a false medical alarm call, and then the rep coming out the next day, great service. We have been a proud user since mid 1980's!!! Thank you!

My whole experience with ADT has been good. The technician was very friendly and professional and made sure I knew what he was doing as he hooked everything up, and made sure I knew how to use to the system before he left. The customer service reps have been professional and very helpful answering any questions I have had.

Excellent and professional tech service. Stephen was absolutely the best!! Arrived on time and kept us informed about what he found and what he was doing to fix the problems. Additionally, he gave us tips to better utilize our entire system.

Love my ADT system but wish it was more loud so I could hear it all over the house. Also need new yard sign. Mine is weather broken. Code is easy to set. Like it too they call to check on me when alarm goes off.

We feel safe and secure always, ADT is a great company with good follow up. They will contact if your power fails, or any type of problem. Highly Recommended. We had them back in NY too, and always felt the same.

System is working well. I use it every day. When the garage door opened because of wind, the alarm went off. They called my daughter and all went well. I also use the alarm that secures the house at night. It makes me feel safe. I have no complaints.

I really appreciate how prompt the response is when my house alarm is triggered. The agent is under stable, courteous and knowledgeable. I really appreciate the experience. I really have nothing more to add at this time. I feel safe and that is the main reason for using ADT.

We were notified of our alarm sounding while we were away. Notification was timely and State Police were called. Police checked residence and did not find anything out of order. Neighbors said very bad thunderstorm probably caused alarm to go off.

ADT makes me feel safe that my house and belongings will not be bothered when I'm away. I would recommend ADT to anyone looking for security and peace of mind. The price you pay is well worth the cost of their service.

I received and sent password to family (for Pulse access). However, they never received instructions for accessing it. It does not appear to be user friendly. I think more than one key fob should have been provided.

We recently had trouble with our alarm system going off for no reason. ADT sent Shaun out and he was fantastic. Figured out what needed to be corrected and completed it. He also checked our front door camera and tweaked it. He was polite and very professional!

Installation of my new service was excellent. Anthony did a great job. He explained the different ways to use my service to help me protect my home. He was very efficient and made me feel safe with my new system. I would recommend ADT to any of my neighbors. Thank You for great service.

Got email that alarm was not responding to home office contact. Ran test of system and it responded properly. Previously housekeeper was late in turning alarm off. She got phone call from ADT and explained situation. ADT asked security questions and she answered. Everything ended up fine.

We are very happy with the system we have. They are quick to respond to any problems. They are very good with us old people. The system is easy for us. If we have issues we can call and get help or they send a service person very quickly.

ADT has been an extremely reliable security company that I have used for 24 years. They are higher priced than most but the worth the price. I am only disappointed by the requirement to purchase all new equipment to expand my system.

Wow! From the first call I made to get information to the time our technicians left I was treated with the utmost in courtesy. The appointment scheduler, the salesman who came to the house and the technicians were all very professional and arrived at the time quoted. Everyone was patient and wanted to make sure we had all our questions answered. We could not be more pleased.

I have had ADT for at least two years now, with window, door, shatter, and movement alarms. I laughed at first about how my "castle is armed" but honestly, it does feel good to know my house is secure and I am safe. ADT has responded rapidly on several occasions, including one occasion when my fire alarm went off (I was cooking and burned something) and the fire-persons were at my door before I could say boo. A bit embarrassing, since it was only a kitchen mishap, but the reassurance this provided me was awesome. ADT has numerous different alarm/security options to meet all needs. They install quickly and respond to alarms quickly. I have absolutely no complaints.

I’ve had ADT for 5 years now and they have been more than accommodating. The staff anytime I would call is very professional and polite. I get notified about any kind of interruption to my alarm. They are an excellent alarm company and I would recommend them to everyone.

The services that ADT offers are broad spectrum with monitors, motion sensors, cameras, door entry locks and wireless devices sirens for indoors and outdoors with around the clock monitoring you are secure. And knowing if you need any additional services or support there is always help available for you to stay protected and updated with advanced technology.

I had a closet door fall off track and when it hit it made a breaking glass sound. I got a call early morning from ADT that they were sending police. I wasn't home so between the police and my great neighbors the issue was taken care of. Thank you.

We had ADT installed in 2011 so our home would be protected while we were in FL for 3 months each winter. This year my son has replaced the battery and turned off the motion detectors because I kept getting calls about trouble. Finally I got someone to quit calling me for 30 days. What can be the problem?

Very Professional Gentleman - Would like for him to come again for a next appointment. His explanations were understandable. ADT is the best security. We value our Security Company. The rates are reasonable and makes life easier for families. We would recommend a friend/family.

My motion detector went off two (2) or three (3) times while I was out of the house. After a visit from the ADT Tech, it was determined that the detector needed batteries. ADT sent me batteries and the tech installed them. The device works great ever since. I will (and already have) recommend ADT to family and friends.

ADT doesn't do anything for long term customers; have been with you over 30 years and never am I given new equipment or services. Seriously going to another service so can be updated. Very hard to be more than moderately satisfied when you continue to raise rates and I get nothing that I wasn't getting years ago.

We are very happy with the service from ADT. We appreciate the notices we get. For instance, while we were away, our cleaning lady came in and was delayed in getting in and the alarm went off briefly. We were notified and my husband reset the alarm remotely. We also love being able to set/ turn off the alarm remotely.

My granddaughter and her boyfriend set my alarm off accidentally when they came to do laundry. ADT called and boyfriend answered letting them know that it was a false alarm. HOWEVER the account is in my name and a male voice answered. He let them know it was an error but he was not asked a security question and I was not called on my cell # as a backup.

Great product! User friendly!! Great company to go with for security! Danny was great at explaining everything! Technician was thorough as well! On time and prompt and will answer any questions that you might have! They are less expensive per window than their competitors!

Resolved the issues with the system and cameras quickly. Very pleased with the service received. Technician took the time to explain what was causing the problem and what he was doing to resolve the problem. Received adequate notice of when he was coming so that I could be home.

I am very happy with the service provided by ADT security. I do feel the monthly rate is a little high for the service provided and being a Senior Citizen and single I need the security but this price is higher than expected.

You always get an immediate response from ADT when I hit the wrong buttons in my security code. Very lucky have had no break ins that set the system off. And when called, ADT makes sure I give them the code and assure them that I am o.k.

Our ADT system works consistently with no problems. We have only had one alarm and that was caused by ourselves. We had forgotten to disarm the system before opening a door. We quickly disarmed the system, got a confirming call, and everything was back to normal. Thanks for consistent service.

My experience has been nothing but an excellent experience! ADT was my first and only choice for my home security system and I do not have any regrets at all. I would highly recommend ADT to friends and family at any time. Thank you ADT!