ADT Reviews

We are happy with the service. It could be a little better if you would call more quickly after an incident. It is often a door blowing open or other nonsense. Waiting for the call is painful when you are in a hurry. We will use ADT at our next residence.

Had a couple false alarms on my part and was embarrassed when I had to explain the causes. I was very pleased with the quick response and the talk I had with the monitoring agent. Any questions regarding my system were satisfactorily answered and left me with peace of mind. I use the remote app on my tablet and cell phone a lot to further my confidence that my home is secure 24/7. My only con is that replacement ADT parts differ in price between ADT and ADT dealers. ADT parts are much higher.

The first technician was very good. I think his name was Darren. He had to order a part and it came in a timely manner. The second guy ADT sent did not know how to connect the part. So Darren came back to do it in a few days. I think Darren was busy so the second guy came to do the work. Anyway Darren should have been scheduled to do the work he started. Things happen but we are pleased with ADT's repair people.

Tremendous help with a parent with Alzheimer’s to alert the caregiver to an open door. Thank you. One always has to watch wandering and security of any parent with any type of different ability. I could not sleep at night without the ADT system.

Here's the deal with ADT: First, your system will stop working half way through your contract. Next, nobody will be available to come look at it. But you'll pay your bill anyway, you know, because you're a stand up human being. Then, when your ** long contract expires, you'll call to ensure that they don't put you into some month-to-month billing **, because you know that's how they do. But then you'll have to listen to some guy from the retention department spout out 45 minutes of ** about how your insurance premiums are going to go up, etc. Now they won't cancel your contract until you listen to the whole 45 minute vomit fest. It doesn't matter how politely or forcefully you ask. They won't let you speak to a supervisor. They won't transfer you to another agent. And they won't take "I just want to cancel please" as a coherent thought. They keep talking in circles.

I am extremely happy to have ADT to watch over me. They make me feel safe and secure and when I'm away, I no longer worry about someone breaking in and stealing from me. I'm really happy about the smoke and fire detector. I sleep with my bedroom door shut when I sleep so if there is a fire, they'll detect it, call the fire department and I can just work on saving myself and my tiny Yorkie.

I have been a customer for over 10 years. Most of my alarms are false alarm calls. They are quick with telephone response to my alarms, calm and courteous and easy to use. They are a bit pricey. But I have nothing to complain about.

I could not be happier with our customer service from ADT. The customer service representative was helpful and went the extra mile to help me with a password problem on my account. Very friendly lady and efficient service. No complaints!

Just a deep safe feeling that I'm doing the best I can for my family security. ADT is now part of my family. Thank you to all the ADT Installer, monitors and service techs. With New Innovations Great technology Vision.

I’m very happy with my service especially my Pulse package. Although I was leery about yet another bill I can not complain at all. The customer service has been great and the staff is very prompt about calling when there is an alarm.

I feel safe within my home. Which is important to me and my family. The visible sign outside is a deterrent to possible intruders. The alarm system is proactive and efficient. We are very satisfied with our setup. Cost is reasonable. Thank you.

I am very happy with the service ADT provides. They are very quick to respond and very efficient. I would definitely recommend their service to my friends and family since I actually feel secure with the service that they provide.

Yes I would recommend ADT highly. All of the employees were knowledgeable and prompt. Yes I wish I had more time to be taught how to use phone app and reset volume on alarm. Need a new Manual.. I would recommend.

The app doesn't always work, error occurred, try again. The rest of ADT Experience has been great. Fix the app, five stars. Sales and install were great. Our salesman Spencer has been very helpful and answered all of our concerns.

I have had very good relationships with ADT. They have called me promptly when I or the kids have set off the alarm and on one occasion had to call the police when I was not home. ADT has always been professional and courteous. I highly recommend them.

Great service. Very Friendly associates. When I need maintenance, the service dates are not spaces out, the service dates are appropriate timing manner. The monthly services is set at a great price over the competition. I love my service is why I still have ADT as my provider. I would and have recommend ADT services to all my friends and family. I am customer for 15 years.

Perfect response time, kind, thoughtful, required all security questions, made sure I was safe in my home, this is why I continue to use this service, personal touches make all the difference. Personal customer service is all the difference required to be safe, someone who can listen and respond to a threat. Something a recording can never do.

The system provided were very intuitive and put great ease on my mind. It only take a few hour to get my parent to understand how to use the alarm system. Now I can feel easy about the safety of my house and my parent.

The products are great and work flawlessly and the customer service is 5 star +. Yes I would recommend this to anyone who asked. When you call the service number you are treated like royalty. The issue is resolved quickly and efficiently by very knowledgeable people. Thanks for a great product and great service.

Our system had to be reset after our phone line went down and was repaired. The agent was knowledgeable and walked me through the process. She knew exactly what needed to be done. She was excellent. I would recommend ADT to a friend—5 stars.

Everything went really well. My questions were answered completely and the order taken promptly. I had to make another phone call back to ADT to ask if I could remove the old batteries. They were continuing to beep “low battery.” The technician talked me through the entire process. She then put my system “on test” until the new batteries arrive. When the new batteries arrive I will install them, do a whole system test. If there are issues or not I must call ADT to request my security system be removed from “on test.” Barring any issues that may need to be addressed. My old batteries in this particular case can be disposed of through a yearly program with our fire department.

We have had ADT security service for many years and have had the opportunity to speak with a service representative on several occasions during this time period. On each and every one of those occasions I can honestly say that customer service has been superior and any issues were addressed in a professional and timely manner. We are looking forward to many more years of our relationship with ADT.

We have had ADT Home Security for a number of years and are very happy with the service. It provides a security and safety whether at home or away. Easy to use, it offers good protection at a fairly reasonable price.

Things can be difficult at times. We got the wrong alarm installed and it took a while to replace it. We needed two cameras outside instead of one. And our dogs would set off the glass shatter before it got set properly. And I forget about the alarm and walk into the house before disarming it at times. Other than that it is okay.

I love my service with ADT. Every time something out of the ordinary happened they are right there. I was struggling at one point in my life trying to pay for my service and was going to cancel the service but ADT worked with me to get my bill cheaper and I was so happy about that so I stayed with ADT. I love ADT.

Very satisfied we have shared with several of our friends about our system! We like having it as we have had a rash of break-in in our area! So we are praying our system deters a break-in! Jonathon was very courteous in his installation and getting us what we wanted!

We have been a customer of ADT for 20+ years. We know them to be very responsible and concerned. If any problems arise, solutions are quickly and easily solved. We are Pulse customers too. Having online access to accounts and the ability to monitor the system when away from home is so comforting.

Great service, great system great company. We have been with ADT for many years. Our new system has provided a lot freedom to travel and know our home is well protected. Love the cameras when we are away to check the areas around the house, also the remote features. The installers did a great job. Very happy.

We've been with ADT 15-20 years. I don't have anything significantly positive or negative to say. But I'm happy enough to continue with ADT. We plan on staying unless our rates increase. We've had no concerns with customer service.

Rep & Install Tech were highly professional. All went smooth & quick. The price was very affordable too! I am Very Happy & Secure with my new system! I intend to praise ADT to anyone who asks for a recommendation.

I think my security system works fabulously and, the response time we receive from ADT is also great. I appreciate the fact that we will at times, "set off our alarm" accidentally and our phone rings immediately. I have pushed the Fire button by mistake and I receive a call from ADT very quickly because they have dispatched the fire department and want to stop them if it's a false alarm. I love my security company!

We have had ADT for years and love it. The price is just right for the quality and reliability of both the system and the service. The system is fairly easy to maintain for the little things like battery replacement, and the insurance savings make it worth it.

Several times we have triggered the alarm in error, response time has been quick... just a wonderful reminder that someone is watching??? Agents have always been friendly and helpful. One time alarm was beeping and we could not figure out why. A call to ADT and a helpful agent helped us figure out that our "water mouse" had wet feet???

I have been with ADT for a long time and I am very pleased with your services. A couple of times my alarm went off because my remote didn't work properly & immediately got a call from you guys to inquire if I needed assistance. You verified who I was by asking me my test code password! Thank you!

Had a great experience. Michael was very knowledgeable and cleaned up after himself well. Also was on time and finished the process quickly. He was not able to install the cameras because of our internet, but is supposed to return once we have found proper internet service.

Spoke with customer service and they were helpful and quick with our battery issue. She is having our new covered battery mailed to us. She also said we would have easy to follow instructions included with the battery and could also call if any further help was needed.

Love my new system. The installer was very nice and went over the system with me before leaving. He kept all areas that he work at very neat and clean. Made sure we understood the system at home and online before leaving also.

ADT has been a wonderful home monitoring service for the past 7 years. 1 of my experiences that I will remember was the system was not armed, we have burn off from the stove while cooking, and ADT was still monitoring and called to make sure everything was alright. Outstanding service.

I have been a customer of ADT since they purchased BRINKS several years ago. We have not had an experience requiring police or fire but the personnel at ADT have been cordial and helpful each time I have communicated with them.

We had a power outage and was called about the low battery. We called ADT to locate the battery in question to learn that it loses charge after so long and that it doesn’t need to be replaced after all.

At the first appointment the tech ordered both alarms. One come in and there was a mix up on the other. The tech done a great job. It was a screw up from the parts department. Ended up with a partial job done.

No complaints whatsoever. The system was installed at my mother’s residence and she used it for approx 7 years. It provided the additional security she needed after my father died. Reps, Customer service and technicians have all been professional and helpful throughout those 7+ years. I would definitely recommend ADT to those needing additional security measures at their residence.

ADT provides a very reliable service at a reasonable cost. All our experiences with ADT have been excellent. We have been with ADT over 15 years. When we have had an alarm, ADT was on the phone with us almost immediately. The representatives were courteous and helpful.

There is peace of mind that our house has not been comprised, so I am happy. I do not feel that there should be any cost increases especially since we do not have a frequent occurrence of false alarms.

On February 7th I fell asleep while cooking. If it had not been for the fire alarm on my ADT alarm system I would not be here. It woke me up. Funny thing is I had never considered the fact that it was even there. Well it is and it works. Thank you ADT.

We had been remiss in having our security system updated, but are so glad we finally did with ADT. We like everything about ADT and recommend your company very highly to everyone. The equipment is very attractive and looks great where the technician installed it.

I've used ADT and their predecessors for years and have always found their service and value very good. Whenever I've contacted them they have been prompt in servicing my needs. Also, the system works as it should and is reliable.

I was not able to hear the alarm when ADT said it sounded in their office. A repairman came and fixed whatever was wrong. I was charged a $25.00 service that I did not think I should have been charged. Repairman was very nice and knew how to take care of problem.

Very reliable. Fast response to concerns. Equipment must be good as I have not had a false alarm (approximately 20 years) which is very common with another provider on the Island. Would and have recommended ADT. Cost has increased but is probably still reasonable.

Remote monitoring with live camera feed, remote setting and un-setting!! Great features. At only pennies a day for service, very affordable!! I would recommend ADT to anyone who asks about security systems. I have been a customer for years, and will be for many years to come.

Always had good customer service, I just don't like every time I call them they refer me to the "online" service, This makes me feel real inadequate to solve my own problem, If I didn't have a problem finding out the problem I would not have called them in the first place.

Very happy with it, good service, great salesman and great installer. User friendly and forgiving for the system itself... the installer went over the "how to use" .. very good description of the system.. so far it works great.

ADT is always prompt to call when my alarm has not been deactivated. If I do not answer, they quickly call my husband. Police showed up to find my elderly father who was ok but did not know how to deactivate the system. ADT customer service is always helpful, kind, courteous, and professional to any calls. I would recommend!

ADT service has always been quick and professional. I have no complaints... just wish it was a little less expensive. They have responded very quickly to my alerts and to my concerns over the past 8 years. That is about all I can say.

I was very impressed with the help I received on the phone. Once the problem could not be corrected, I was scheduled for a service call. I was scheduled for the same day and they worked with me so that I could leave work and meet them there.

I received excellent customer service from ADT technicians. From the sales rep to the installation technician was very professional and knowledgeable. I would recommend ADT to all my family and friends and not just here in California but to family in other states as well.

I love ADT. It makes use feel at ease. The only problem, I feel the prices have gone up and it's getting too expensive. Considering changing to another company. If you could lower my monthly bill, I would considered staying with ADT. We actually have 2 accounts with ADT, so having 2 expensive bills a month, you can understand why we are considering leaving ADT.

I appreciate the service. I feel protected, especially when out of town. I would suggest the service to my friends and family. I can depend on ADT personnel to be fast, efficient and professional at all times.

It is comforting to know that when the alarm goes off, the call to check is always well within a minute. I know, because I have set it off accidentally. I usually do that once or twice a year. The call back is all business until they verify that all is well. Knowing they can call police or fire gives you peace of mind that you have adequate protection.

Amazing! We have been with ADT for 30 plus years and never a problem. When you call, they always have answers and help immediately. We feel safe using ADT. The maintenance plan is a great value as it pays for service calls and battery replacement when needed.

My home alarm was not functioning properly due to previous work performed by the telephone co. ADT employee resolved this problem quickly. Taking all precautions, it was completed in a timely fashion. I've been with your company for 28 years, so I'm hoping I'm grandfathered in as to have an increase in my payments. Being on a fixed income is hard.

I love ADT pulse. We are able to check on our home even when we are out of the country. I love the different security options that they have and how they choose which options are best for you based on your lifestyle and needs.

Arrived home from a fishing trip with the grandkids. Opened the garage overhead door. While unhooking the boat the kids opened the inner garage door to the house without us knowing. They set the alarm off. Didn't hear ADT phone call. 10 minutes later the Sheriff deputy was at the house. Good job ADT.

With our ADT App we can easily check on our home and animals and control the Alarm system if needed. Every individual that we have spoken to has been knowledgeable, polite, and professional. We love our Alarm and highly recommend ADT. We no longer need to worry while we are away from our home for work or vacation.

Alarm went off got notified by Pulse & phone call I was in Fla. ADT sent Police & nothing was amiss. The Basement “bar” spring moved & set off the sensor. I was able to shut off the alarm, bypass the basement sensor & reset the alarm from Fla on my cell.

Thank you for great service. The system alerted us of movements twice, enabling us to take quick action - THANK YOU. When there was an issue with the system, you responded quickly and resolved our concern. We appreciate your service.

I am more than satisfied with my ADT Security System; in fact, it exceeds my expectations. Why? First because it is thorough, easy to use, and if I can’t remember whether or not I activated the system, I simply use Pulse on my phone or iPad. The Service is as thorough as the system itself. When I needed new batteries, I simply called and within 36 hours a rep was at my door and installed replacement batteries. Lastly the cost: let me say that I get more from ADT than I pay for - I am completely satisfied.

Alarms work fine. ADT Pulse App is very slow, sometimes taking several minutes to connect. Frustrating to be standing in the garage, waiting to enter house. One night, never connected after 5 minutes, and we had to resort to the fob. With such poor connectivity, should give customers extra fobs for free. Had one false alarm, and ADT staff and local police responded very promptly.

When I leave my home and set my ADT system I feel that my home and belongings are safe. When I set my ADT system at night I can sleep soundly knowing my wife and I are safe. Thanks ADT that your people are so professional.

I am satisfied with my service. Each time I have spoken with a representative, they have been very helpful and respectful. I have had no major issues. With the price of ADT, I wonder how Simpli Safe can charge so little each month. I am always looking for ways to save money month, but never want to compromise quality.

ADT is the best. I arm it when I go to bed. It's the best security above all the rest. Everyone should have it especially now in my area, there's a lot of suspicious new numbers and a high rate of drugs and teen problems. Now I feel safe with ADT.

Very pleased with everything so far. I was pleased with how fast the service was to get the installation installed. Installation was quick and he cleaned up after himself. I would recommend this to a friend. If I have any further questions, I will call immediately.

100 % satisfied. I live alone and the safe and secure sleep I get from having this system is beyond words. 5 Stars!!! Have recommended to friends many times. Several have purchased the system due to me. They are extremely happy too.

I have never had a bad experience with ADT. If the alarm goes off they call, amazing technology and great for security and peace of mind. The customer service is great and I need to call them to check out my keypad which I am experiencing some issues. However, no doubt the level of customer service will be exceptional.

I love ADT. Even when my kids trip my alarm system, they call within seconds to confirm everything is ok. I get email alerts, my app also alerts me. I feel safe within the walls of my own home every day. Would totally recommend to family & friends without a doubt!

Have been customer for a long time. During which has been reliable service and we are happy with it to date. Originally with Brinks and then taken over by ADT. I would recommend them to my friends and family and anyone looking for a alarm company.

Visitor didn't know alarm was set before opening door, was loading up car. Didn't know what the code before the alarm went off, I rush to the system to try to turn it off before it was sent to the company.

I have had ADT for many, many years with no problem. I Believe the ADT sign in my yard has single handed protected my home and privacy. If I forget to set my ADT a quick call from ADT Will immediately remind me. Thank you ADT.

We've had ADT for years and never had any big problems with our system. When little issues come up, they always have great service, friendly people and they are super helpful on the phone and when they come out to service our equipment! I would definitely recommend ADT to my family and friends.

When I called about the problem, an appointment was set up for the next working day. Unfortunately, we had to call and change it and another appointment was set up on the day I requested. ADT called twice to verify our appointment, one was an automated reminder and the second was an actual person telling me that the technician would call before he came. The technician called when he was an hour away. He was very courteous and efficient. He changed the battery in the keypad and motion detector and corrected the problem with one of the door sensors.

I accidentally set off my daughters alarm after taking her kids home from daycare during spring break. The ADT representative was helpful when I called even though he could not turn the alarm off. I finally got the correct code from my son and turned the alarm off. The police who arrived quickly were also helpful.

Good customer service and fast delivery when we need any information. I will recommend it to anyone needing a security company for their peace of mind. Thank you so much for your service ADT. Thank you, thank you, thank you!

ADT is a company stand by its reliability and dependable services in protecting your home. Giving me a peace of mind while at home or mostly when I am away that my home is protected & safe when I come back. The customer support and service is the best in the Industry with a Human Touch. Feeling really good with my recent experience with ADT also as always. Best Wishes & keep doing the good work.

The system has worked well for me and is easy to use without the usual demand for high-tech knowledge if you do not want it. It is great for seniors for this very reason. And the price appears to be fair as well.

Very professional, answered all of my questions and extremely helpful!! Also patient and reassured me of questions I had. There wasn't high end pressure but explained each available safety item available and benefits of each. I would recommend ADT for security and peace of mind!!

We were customers of Brink's and we inherited ADT. We have two keypads, three doors alarmed and one window. We make mistakes sometimes and forget to set the motion off when we're in the house. Then, it would go off and they would call. They always respond immediately and we're very happy with that. The service is fine and more than adequate for what we need. My husband and I are old people and if he leaves and I'm home alone, I always feel better having that alarm set. I feel very safe and I don't get spooked. And we set the alarm when we're here at home even, not just when we go away. We really enjoy the sense of security we get. But the cost keeps going up and it might be feasible for them to offer their longtime customers some nice incentives like their new camera.

We've had ADT since 2001 and we've never had any problems with it. The service provided was good and they were able to help us out and get us taken care of fairly quickly.

My wife called ADT on a Thursday evening to get prices and features. She spoke at length with a salesperson and his manager. She had specific questions written down and wrote down the answers we got to the questions. The discussion revolved around a service quoted at $36.99 or thereabouts. One of the specific questions we asked was whether or not you could arm and disarm the alarm with an app on a cell phone. The answer to that question was yes.

I made the HUGE mistake of inquiring about this service online. I'm a first time homeowner so I wanted to get security on my house. I didn't complete my inquiry online, but they still had my phone number and they immediately called me. They gave me a great spiel. Told me it'd be $49 a month, and all I had to do was book a time for a technician to come out. The catch - they wanted my credit card number so they could charge me $104 for the person to come to my house. I told them I didn't want to do that at this time. The assistant manager got on the phone and ASSURED me that I would get reimbursed that money. She also threw in an additional $400 of free equipment and a $100 gift card. I decided to go ahead and book the appointment because this was too good to be true.

We've been with ADT for years and we've had nothing but good experiences with them. There were two of our window magnets that, for some odd reason, quit working and they couldn’t fix it. So, they installed all new wireless magnets on our windows ‘cause ours were the ones with the wires. And instead of paying the full price, due to loyalty we only paid $250. They did it all within a couple of hours. It was excellent. Every now and then, I forget that I have the alarm on. When I come home, I try to take something to the trash through the back door and it goes off. They promptly call within a minute or two. And if they can’t reach us by landline, they will call on the cellphone. And if nobody answers, then they send the police and whatever else out.

Several neighbors of mine have ADT. We then called their rep on the phone, and then he came in and explained the services and what he thought I should have done in the house. My service package includes a keypad and a key remote. Windows, doors and the basement have been monitored, and I'm satisfied, 100%. The installer was excellent -- he was fast, accurate, polite, very conscientious of his work, and he explained everything to me too. He showed me how to use the keypad. Installation was fast and accurate. ADT is very accessible, easy to use, and easy to install. Everything that you need to do, you can do online. If you needed to talk to someone, you could do that also. And some of the features they have, you can do them right online.

I had Brinks and I had whatever was before that and then ADT took it over. I like their response to alarms. They did what they're supposed to do. They called on time and called the police and did what was necessary to secure the home. I am very satisfied with what they promised and what they offered. I had a problem not understanding the fire alarm system or the way the smoke alarm works. I spoke to someone in customer service who explained it and tested the whole system for me and assured me that it was working properly. The interaction was done very professionally. They're efficient and they do what they promise.

We have been ADT clients for over 10 years in the UK. We moved to the USA and went with ADT as their system was already installed in our new home. We wanted to add home automation features like NEST thermostats and smoke alarms. They gave us a competitive quote that included those things. When it came to installation the problems began. The installer spent over 8 hours doing little to nothing other than making my wife feel very uncomfortable, and another engineer had to come out to do the installation.

ADT's service is superior. The reps were really good when they came out, and once in a while, when I do not get the alarm turned off right away, they respond very fast and are always so good and patient with me. They are a very good company. Additionally, the emergency fob that I can carry around and lets me know if anybody's outside or inside is very nice.

I had an appointment with ADT to come out to give me a quote on a security system. The guy kept going outside making phone calls. Finally three hours later when I was about to sign I verified the rate that he told me and he said no. It wouldn’t be 27.98. It be 58.99 so I told him that I had to think about it. At that time he obviously came very irritated when stayed another hour trying to convince me and in the meantime he took off the panel of my security system. Took all the wiring out and then he went to leave when he realized I absolutely was not going to go with him and he refused to put my original panel back on. Said he wasn’t authorized and didn’t know how to put it back on when he in fact took it off and pulled all the wires out so my system I have now is virtually useless.

I've been with ADT for a long time now, about more than 10 years. So far, all my interactions with the staff have been good. I don't have to reach out many times. They have notified me when the alarm has gone off. Response time was good and I like that. They've been professional and good. The equipment helps and is easy to use. I'm just wondering if it might need updating so often. But my experience has been good. I would recommend them.

With ADT, my house is protected when I want it to be. ADT's representatives treated me fine, and their response was appropriate. ADT has done a great job.

Representative was thorough, respectful, precise in information and directions. Installation was quick, clean and responsive to questions/comments. Tamper switch alarm after installation was met with rapid notification, immediate direction assistance and scheduled technician visit. Technician returned to replace door sensor with the same helpful and friendly demeanor.

We are moving across the country and moving in with relatives, when we cancelled our service or asked for it to be put on hold till we find a new house. We were told we had to pay the remaining contract in full! DO NOT sign a contract with ADT. You will be held to ransom if you happen to have to move!!!

I had a problem one time, and ADT came and serviced it up. They showed up promptly and the problem was solved. So far, ADT's service has been great. And the quality of the equipment is good. If you have security problems, give them a call.

We love ADT. I’ve been with them for four or five years. I'm happy with them and with their services. They charge per different services, like how many sensors, windows and glass breakers you have. It all depends on what you want. I have had wonderful service. If something was not working correctly, they will go through it with me and tell me how to do it or take it apart to do whatever I need to do. They are very helpful and knowledgeable. It was very professional too with the installation team. I would recommend them.

I have had a service for about 25 years then ADT bought them. They took care of all my concerns and the service has been fine. Just last week, their technician came and everything is perfect now.

I had recently moved in to the home and it had been burglarized so I was looking for a security system. The sales rep was very friendly. I have quite a few windows in this house and he was trying to figure out the best and the cheapest way to put sensors on everything. As a matter of fact, one of the problems was the TV room. It is an addition to the actual house and in that room, there are six windows. Doing those six windows would have added a sizable amount to the house. So he suggested that we set it up so that if someone breaks the window, the alarm would go off, not necessarily if they open the window. It was a good solution because the alternative was quite a bit of money. Because with the way they price it, we had already gone to the free part.

There was ADT in the house we bought and we continued it. We’ve had ADT in the other house, but the one we have here is a lot more extensive. It has security and some automation services. So it has cameras and door locks, and all those are automated. But there are no thermostats. We like the package and the app. They, once a year, come do the maintenance on it. It’s a good service. We’re happy with it. And any time I have a problem, I call the 800 number. They schedule something once they can do something remotely, and they come here. All the techs were very knowledgeable and helpful too. So, I don’t think any time I ask for something, they were not able to do it the first time. The only gripe is that there are similar services from other company that are cheaper. ADT is expensive but I have no issues with the quality of work or the services they bring.

I'm satisfied with ADT. It turned to be a lot more than what I anticipated it would be from the advertising. I didn't anticipate a $450 installation and the service fee I'm paying every month, but I'm managing okay. The monthly cost for the service was explained to me but not all of the other expenses involved. I would have done it still but there was no full disclosure and complete representation in the beginning. I have a large home, and the installation representative who came to put the system in got out and went to work. And I had no idea for what we needed there. I should have requested a known-premises estimate before I authorized any work. But because it wasn't poorly represented, it was partially my fault.

Our neighbors have ADT and we looked at a few other companies and decided that ADT would fit our needs. We already had a home system here and ADT just added to that. We had trouble finding the sign to put in the yard but once we found that, things went better. One of the things we are interested in doing, however, is changing one of the sensors so that we can go out a given door rather than having to go through the garage at all times. But we’re satisfied enough with ADT. I would tell my friends to look into this company.

From our first home in 1985, we've always had the same package for doors and windows. We moved in here in 2002 and ADT included the smoke detectors. For the installation, they sub-contracted it out to some local gentleman. We were still having the house worked on at that time but the workmen were leaving tools here overnight so we had them put in alarms on all the downstairs windows and the doors. And it was fine. Also, they're always polite when we call if we have an issue and they're very professional. We are planning on installing windows and they indicated that they would be able to disconnect the service while the windows were put in and possibly discuss installing another type of service once that was done. We've been happy with the service and everything has been efficient. We'd recommend them.

ADT was local for us and their price was good. Their rep was knowledgeable, friendly, and wasn't pushy. He did an excellent job explaining. The installation team has been very professional as well. They got it all done in one morning. So far, the system has been working fine and its features have been great. Their response time has also been excellent. One time the smoke from what I was cooking set off the fire alarm and they called within a minute.

We bought the house three years ago and before we even moved in, someone had been over here and tried to steal copper from the outside air conditioning compressor and then there had been other incidents that took place in various neighborhood here, so we discovered that it was time to put in a security system. Our daughter in California had this front door ring that has a camera and my wife and I had been talking about getting one. So I called ADT and they told me that it was going to be a couple of dollars higher on monthly charges, which was fine. Then three days later, I got a call from a salesperson and indicated that they would like for me to also consider cameras and this contraption that goes to an electrical outlet that can be controlled remotely, so you can turn your lamp on or off. They had those on a promotion for $11 less from what we were paying.

I'm very satisfied with ADT's service so far and I'm thinking about getting some more improved things with ADT since I live on my own. I recently fell twice in the house and my family wanted me to get something. I told them that my fear was that if I'm down and can't get up and have to call 911, they will have to break in because of my ADT and I might not be able to reach the panel. So, other people were telling me about something that I could have on the outside. So that when I would call them, I could give them my key code. I'm going to look into that.

The installation and installer went better than expected, and I was able to get my questions answered immediately. I have now had the system for 5 days and it has worked wonderful. I had to have my cameras ordered, but I'm sure they will be here soon.

First time I ever bought a security system. When the technician arrived, he did an inspection of all doors and windows both upstairs and main floors. He also went into family room, attached garage and basement to review all possible entrances. He installed the panel in the living room explaining that they no longer needed to be by a door. He explained all options available, also review smoke detectors and carbon oxide detectors. I upgraded my plan based on all he was told to me. I feel he took the time to make sure all sensors worked properly. Taught us how to use our keypads as well as help us download app to cellphones and showed us how to work that. All in all it was an excellent experience.

I did a research on ADT, and I saw a few people with it, too. I have been with them a little over a month now. Both the sales rep and installers were good. I got their wireless feature in the service package I bought. It’s very easy to alarm it and turn it off. ADT is a good alarm system, and, so far, I’m enjoying it. I would recommend them.

Our initial installation went well and the technician was very friendly. We originally signed up for the Pulse wireless app but decided to switch to the hard-wired app in order to save money on the monthly billing. Our second technician was just as friendly and was able to complete the task quickly. I will also add that when I called to make the change, the customer service personnel were extremely friendly and helpful.

The tech was friendly, polite and knowledgeable and answered all my questions. Spent a considerable amount of time showing me the system and how to operate it. It was a very pleasant experience and I would recommend it to friends.

The install tech was awesome. The salesperson I talked to on the phone was awesome. ADT saved me 9% on my insurance. Thus far I have nothing but good things to say about ADT. I looked at several different options and ADT was the best overall.

I started out with Brink's and ADT bought them, so I was one of those inherited systems. I have the window and door security, both the wired and sensors. I have ADT controlling one of my air conditioners, and I have security cameras and smoke detectors. The service has been excellent. Everything went well during installation, but they didn’t offer to explain anything to me. They came in, walked around, looked at equipment and did things, but they never explained to me what it was that they were doing, what the problem was, or offered to answer any questions about the system.

An ADT sales rep called me and asked me if I was in the market for a security system. I told him that he was right on time since I was looking. He then told me about the package with the outside cameras and that they had an inclusive package that would run me $59 a month. I then got the camera and the inside security system and he set up an appointment for the installer to come out. The installer was excellent. He installed everything and explained everything to me, showed me how to put the portal on my telephone and showed me how to use it. I only had one problem. The rep told me that he was going to waive all the fees that I would have had to pay out during the day of the installation, such as installation fees. However, a couple of days after the installation, a lady called to ask me if I liked the system and which day would I want my payments to come out since it will come straight out of my bank account.

I had the ADT system installed fifteen years ago then upgraded it six years ago. Their sales reps were very helpful, nice and answered all the questions I needed. Through the years, I like ADT’s ease of use. I also like the ADT Pulse feature and that they come out on my phone. If the alarm goes off, I get either an automated call or a person calling. They're very attentive. I’m very satisfied with the service overall and I would strongly recommend them.

My ADT System was installed very quickly and efficiently by the Installer, who was a very kind, patient, and knowledgeable person, with the many questions that I had asked. I was very happy with the outcome, along with my having received a Fire-Detector and Carbon-Detector also in my home. I was fully satisfied with the excellent work performed and leaving me with a great 'Peace of Mind' insofar as home security and protection is involved, whenever I would be away from the home. Many thanks!

Our technician, Cody, was extremely professional and was able to work very efficiently and communicate with us on what he was installing every step of the way. He listened to our concerns and needs and was willing to walk us through every detail of what he was doing and why.

Two door to door salesmen cornered my wife on our front lawn and would not leave even after repeatedly being asked to. They then claimed that we were a "model" house and would be getting free service as long as we displayed an ADT sign in our yard, and also claimed that the service could be cancelled at any time. My wife agreed simply to get them off our property with the intention of cancelling the service after I got home from a work trip.

I'm very satisfied with ADT's service. There has been a system in this house for 25 years, going all the way back to Brinks. We've had it updated a couple of times and every time I call, they just do what I ask. Everything has been great with the installers. They are smart guys.

I have been with ADT for a couple of years now. I got a home alarm system from them and the services have been fine. During the times I’ve called, they’ve been very effective and efficient.

ADT replaced an old system that was probably about 25 years old from a company that was not very responsive. ADT works really good. Their representatives have been very nice and the installation went fine. There was something wrong with the set-up. They were out here two weeks ago, and they had to change a defective sensor. And the sensor works but when I set the alarm, it won't let me unless I close the door. I have a cat and the door has two settings. One is just barely open, and then the other is fully closed. And I can't leave it open for the cat because it won't let me set the alarm. So, I called last week. And I've been waiting for them to call me to set up an appointment.

I asked to have my system upgrade and a person came and wanted to charge me 1000 dollars. I called about system advertised for 27.99 and given more upgrades as advertised but they said it is for new customers. I would like to have my bill reduced and my system upgraded as they advertised and of my overpayment for over 20 years. I feel they to advantage with seniors like husband is 94 and in a nursing home. They will not cooperate so I will have to discontinue services to get a new one. I feel I been overcharge for an old system at least 20 years and would like some money credited to my account.

I've had a very good experience with ADT. The rep got here in time and did his job. He showed me how to use the system. The installation also went really well. He got here on time on Saturday morning. The installer cleaned up. He asked me a few questions so he knew just what was needed. Then he went out to his truck and brought the equipment in and start setting all up. He showed me how to change the password. He said the password starts of with just a one, two, three, four. Then he said, “Now, you need to come up now with a number and set it yourself." I did that. He ran through some test and that’s what we use. He also had me to set it far like I was going to go out or open or close the doors. Also, he had all the little boxes and I was going to pick them up and put it in the trash but he said, "No, don't touch those. I got the piece and there are numbers on those I've got to get.” He told me that he'll clean them up. He did a really good job.

Our kids got an alarm for their house and they referred ADT. Years ago, we also ran into their sales rep downtown at one of the weeknight farmers markets. We spoke to him about our house because we were thinking about getting a different type of system. We made an appointment for him to come out and he didn’t show up. We called and made another appointment, and he didn’t show up for that one either. Finally, when we got a hold of somebody and they came out, we reevaluated the system that we had and the rep made some suggestions. When they came out to install it, it couldn’t be done at our house for some reason. It could have been because of the old system we had, so that wasn’t a very pleasurable experience.

ADT seemed reliable and they were very well situated where they've been in business for such a long time that we felt confident with them. We have the stay home security where we set it if we were at home at night. Then we have the stay away which picks up movement in the home if we're away. We got two of their fire alarms also. If I'm frying bacon too hard a regular fire alarm will pick that up and then you got to fan it to stop it. ADT don't pick that type of smoke up. They literally pick up the smoke if it were a fire.

We had Brink's security system first then ADT bought them out, and we've been with ADT ever since. I have the alarm system and I’m very satisfied with their service so far. The last interaction I had with their reps was very positive.

The gentleman who installed our system was very well mannered, addressed concerns we had and explained how we could use the system and software for our mobile phones. The whole experience was great. There had been another ADT system in this home, but it was outdated. He updated everything, explained the options available to us, and we are "happy campers" knowing our home is safe and protected.

The sales rep from ADT was a really nice lady. We had problems with some neighbors and the only way to solve it was to have CCTV, and she knew all about it which was impressive. So, she got it set up and was really good. And after they left, I asked for another camera and they came out and installed it for free. So, that was really nice of them. However, I would recommend that if they were going to install CCTV, make sure to send out a technician that has all the information, technique and has been trained for it in particular. We had a little trouble hooking it up as the tech was not totally versed on it. But as far as customer service on the phone, they’re spot-on and they've been really helpful. Without them, we wouldn’t have been able to stop what was going on in our neighborhood. Anytime you have any question, they jump right on it. They even call you back. If you ask for a specific tech, they make sure to try to get that tech.

We're high in the mountains and live in the woods. My neighbor down our road has had ADT for a long time. I also saw quite a few people have it, so I told my husband we should get it. And we did. I had a keypad installed. The service has been great. And if I had a problem, they would send somebody right down. We were out of lights for six days and it went off. I called them before it went off and they said it was the batteries. But then it went completely off, but then came on when the lights went on. It took a little time and then it went back to normal. One time we had a problem they left their number anytime I call. The tech came right down the next day. He hooked the system straight to the telephone line as that was the only way to solve their problem. We have told quite a few people about ADT and they're also talking about it.

Tech was on time, but there was an issue setting the service up which took all day. Not sure what it was but they were diligent in fixing the problem. I would recommend this product and services to a friend and or neighbors

I was broken into and ADT came before my insurance company did. I bought their basic system package for $99 and I got two key fobs, a keypad and door alarms. A nice gentleman installed the system and I really liked him. He was quick and got it done really fast. The system has been okay, but I need an extra keypad for upstairs because I have a two-story home. They wanted $150 for another keypad so I just let it go but I intend to get a different system. My internet and cable TV provider has a home system and I plan to switch over to them when I can.

My next-door neighbor had ADT and I’ve seen his sign in the yard. I’ve heard more about ADT than any other security plan. I also knew about the cable company, but I have so much trouble with the cable that I didn’t want to risk it. So I got ADT Pulse, where I can get it on my phone, and I have the smoke detector. When the ADT guy came in and hooked it up for us, he told us that they were giving us a $100 gift card. But instead of getting a gift card, we chose to get the smoke detector since it was the same price. The guy was really awesome and nice. He walked us through how to set it, and what to do in order to alert somebody if there was an emergency. I set it every day using the digital keypad, and I know it works because when I’ve been away and the alarm had went off, they’ve called me. So that was awesome. I'm totally satisfied with their service.

All these years that we have owned our house, we've always had a security system. Now, we don't like to not have one. We're still new in Florida and we didn't want to have to look around and talk to people, and ADT was running a good program at that time so we gave it a try. The sales rep was on time and was very thorough. We got the basic $49.99, which was supposed to be the starting package. We then added two more points of contact, which were supposed to be $80 but were on sale at that time.

Experience was frustrating after I inquired about wireless home protection add on equipment. Was scheduled twice by representatives. Took off from work as signature required presence of homeowner. On visit representative had no information what he was supposed to install and update. Felt sorry for myself and his ignorance. Later I contacted ADT to rescheduled again. Was rescheduled. Canceled another appointment at last moment though with prior confirmation of details and every ordered checked. Reason equipment not available. ADT needs better communication and up to date state of art services to be a leading communication industry what their industry requires promptness in timely fashion.

The second visit was an ADT employee, vs, the 1st visit who was not. The gentlemen from ADT knew exactly what was wrong & was in & out in record time... Have not had any trouble since. I received a text telling me when he would arrive... & he was right on time! Thanks ADT!

The system that I have right now is dated and I called ADT at one point in time. But an upgrade was going to cost me a big bunch of money. ADT took over from the company that I had before, Brinks. And I thought for a person who had the same account for 27 years, they would have been a little bit more attentive to what my needs were. But I did not get satisfaction there. I've had an upgrade before and that was about 15 years ago. It was under Brinks and they were totally great with it. But the most important thing has to be being able to answer an alarm when it goes off and ADT has been doing that so far.

I've had ADT since 1995 and their service has been very good. I got a fire, entrance and security package in the house. I have cameras in the house, doors and the windows. If the alarm goes off, they call me right away and if I don’t answer the phone, they call the police so it works very well. The other day, customer service called me. I'm supposed to test the alarm once in a while and I hadn’t done it as of the time that I had it checked. They wanted me to do it so that was very satisfactory. They are efficient and punctual.

We had Brinks initially. We’ve had the home security system for at least 20 years. Since we've been with ADT, we’ve had them come out and I wanted to update to the Wi-Fi one. But we’re out in the country and we don’t have a strong enough signal. So, I've tried for them to do that for me. Recently, we've had the same guy come out, and he's very nice and professional. We just have a box on the wall. It still says Brinks on it, and it works very well. We're having some work done and, for some reason, there's beeping every now and then. But overall, we’ve always been very happy with ADT.

The girl I talked to told me it included 15 doors and windows and I only have six. The guy that came to do the work said it was only five so I had to pay for one which kind of upset me but he was a nice guy and real courteous. So I paid and then argue.

We had several break-ins prior to putting in a security system 20 years ago. We have gone from company to company and ADT is our third. So far, we're very happy with their security system. When the alarm goes off for any reason, we get a call almost immediately. It's extremely prompt and we're impressed with that. Moreover, we added a panel four years ago and it was in the back of the house. The gentleman who came in was very very nice and did what needed to be done. However, when my husband came in, he couldn't hear it. It was going off more often than it should. We had ADT come again and put another control panel close to the front door. It makes a lot of noise and it's worked out very very well. Overall, we're very happy with our experience with ADT. We would recommend it.

I was working in Cablevision and we offered ADT services at that time along with the Triple Play, internet connection, TV phone service, and a cable. That was the first time I heard about them and we've been in contract for three or four years. Their team is prompt and they are very nice and respectful people. They call right away when the system is off. We have cameras, sensors and the fire and CO detection. Also, we have the access to the internet, website, as well phone apps, so we are always informed about what’s going on in the system. We think it’s great and that’s why we keep it. And they're improving over time. They give access to different stuff so we can just add to the system which is really great.

I have ADT's digital keypad and interior motion detectors. Whenever the installation people come out to take care of any problems, they're very professional and good. Although they don’t come out very often, everything looks fine and I'm very satisfied with their service.

Called just to get info and to see how much it would be monthly for a system. Got pressured like no other to setup an appointment when I still needed to talk it over with my girlfriend first. Then got transferred over to promotions where it was the last straw. She tried like no other to get my credit card numbers because apparently if I didn’t sign up this current day, that I would lose out on a few things. I told her I can’t, and she then kept asking what the hold up was and kept trying and trying and even asked me when my payday was. This was through the protectyourhome.com website. Your promotions lady sure pushed me and she pushed me right out of wanting it.

ADT is a good alarm company. I worked in insurance for a number of years and a lot of my customers had them. We wanted the system to protect our house if we weren't here since we were going on vacation. The gentleman who came to install our system was very nice and explained everything to us. We bought it, he installed it, and the rest is history.

ADT is a well-known company and I have been a customer for two years now. I chose a basic package with the alarm and motion sensor in the rooms and alarms on all the windows and doors. In addition, there was an advertisement that if you sign up and pay $100, you get your $100 back. I got a debit card from them with $100 on it, so they followed through. The installer was a nice, young gentleman who was happy to answer any questions I had. He was good.

The service is more expensive than other security services and each monitoring device costs extra including for windows. Once you sign a contract they have you for 3 years; this was no issue at first because we loved where we lived, but my father in law was diagnosed with stage 4 kidney cancer and 5 years to live if inoperable. We wanted to move closer to home during his last few years. We chose an apartment that where it would not make sense to have an externally operated security system such as ADT, but they would not let us out of the contract and demanded 75 percent of the remaining 6 months even though we could not receive the services. They claim they will credit our account if we reinstate within a period of time, but why would I ever start another contract with them? They really shouldn't treat people this way. Use a different service; they don't deserve yours.

We were with ADT's predecessor and we have had ADT for 18 years now. We have them here in Corpus for 12 years and had them six years in French Wood. We've got their alarm systems and camera which we can monitor remotely. The dealings I had with their customer service were great. We had to call them this morning because we had our cable system changed and our Wi-Fi was converted into another room so I had to move the gateway box up from one room to another. The guy on the phone told me how to do that and I didn’t have to have a technician out. We’re very happy with ADT and it’s easy to work with them.

I retired and moved from California to Rolla and I was a little apprehensive about living alone. Getting a security system seemed like the right thing to do, and it's not just the house. It's me as I'm out, going around in the community because I have the medical part too. I'm a senior citizen and having a security system is like having a partner here with me all the time watching me. My experience with ADT has been great. Everybody is very polite and they have this wonderful capacity to listen and not assume that they know what you're going to say. That’s always very important in customer service. Most of the time, people just assume that they know what you're going to say and it could be totally wrong. The people from ADT are also very capable, competent and knowledgeable. They're on the spot. It's very comforting, nice and soothing having them. It's wonderful and it's really helped me.

Service/Installation techs were very professional and through. All instructions on the operation of the alarm system were explained to where I was able to comprehend the information well. My services were installed on 3/26/2018. The ADT techs were dressed in uniforms that were neat and clean with their ID badges visible. They were very concerned about me as a customer to save money and my payment plan to meet my income.

Everything was fine, technicians were great even though we had a bit of a technology problem. My technicians were great even though we had just a small problem trying to get connected through the system from his iPad but after that it was smooth sailing.

We had another security system but we weren't happy so I got online and looked at reviews. ADT had the best reviews so I called them. The sales rep that we originally had was out of Roanoke and he came and met with us. He was super and he came back when they did the installation. The installers were very nice and very professional. They did a fantastic job and they explained everything to us. The security, fire, carbon monoxide, burglar alarm and those little help-I've-fallen-and-can't-get-up pendants are features included in our package. So far, we've had excellent service and we're very satisfied. They're on top of things. If we messed something up with the alarm, the next thing we know is that they're calling or sending somebody out. We've recommended ADT to several people.

When we moved up from New York to Massachusetts, we went again with ADT since that was what we had for 20 years in New York. The sales representative was recommended to us by others that had used ADT and the sales rep came since we had to establish a new account. When we had the house built, we had the house wired by the builder. So, we just added a couple of devices by ADT. And when the installation team came, they did an admirable job. We have the windows, the doors, the inside siren, and keypads and so far, their service has been excellent. The alarm works and I do the monthly checkup to make sure that the system is working and it's done online. We’re very satisfied with ADT and we’ve recommended them to others in our community. I tell them our experience that between New York and Massachusetts, it has been excellent.

Whenever the alarm has been triggered (so far all accidentally) the company has contacted a neighbor to check up on me by verifying I am home and has sent responders immediately. Had I needed help they were there within minutes of alarm sounding. When I contacted ADT to inform them of my mistake they were very nice about it. I am relieved to know I can count on ADT in an emergency!

I first put the ADT system in about 20 years ago and I've had a great experience with them. The customer service was good when I had a problem. I had a sensor that went bad and I had to contact them to get me a sensor replacement. It was standard shipping and it came as quick as it could and in a very good timing. Overall, we are satisfied with ADT.

After having ADT for 2 years and a few problems with the equipment (cameras turning off/faulty CO2 detector) and recent home fire that ADT equipment failed to alert us. We decided something needed to change to keep us. Spoke with a DENISE in account management to get reduced rate, although she was unable to reduce to our satisfaction. Requested the manager and was told he may or may not be available that she would need to do some paperwork for 5-10 min before checking to see if he was. And also that he would not be able to help me anyway, she had given us the lowest rate. When she returned she said he would not be able to speak with me because he could not help me anyway, now I'm mad because what kind of customer service does not allow you to speak with a higher up especially when you are going to walk away.

ADT has provided great customer service and I always recommend ADT services. Spoke with friendly, concerned, and able people, who gave me confidence and trust. The service technician who repaired the alarm system was thorough and very well trained in the system.

If I could give this garbage company a 0 rating I would! I absolutely HATE everything about this company. They have serious issues from not being able to apply good security in your home, to having a false sales pitch, and they bill you more than they say they will. HUGE WARNING - DO NOT USE THIS SECURITY PROVIDER!!! I CAN'T WAIT UNTIL MY CONTACT IS UP... I HAVE EVEN CONSIDERED getting an attorney to get out of my contact. ADT is crooked with all their bogus identities! Trust me DON'T use them!!!

I had a previous company that I was not satisfied with and then the opportunity came to make contact with ADT. I decided to have them come take a look and see if they were the kind of company I wanted to do business with and they were. The people who have come out to take a look were very, very nice. They also came on time and did what they said they’re going to do. I’ve had only good experiences with them.

I’ve had ADT for at least 15 years now. The service does what it needs to do. Their customer service people have been good and when the alarm goes off, the calls to me go fast. But I’ve been looking to upgrade my whole system to wireless. Go with ADT if you really need a good security system.

I am updating my star rating to 5-star rating based on the quick and thorough response I received from ADT following my original review. It's unfortunate the hoops I had to jump through to get attention, but the experience ended well. I am on track to being a very satisfied customer again. After my review on this site, I received a callback the next morning from someone who was in a position to make things happen. The appointment was scheduled at my earliest convenience to have the appropriate components replaced to ensure my system works correctly.

I like the remote access feature of my ADT service package and things are going well so far. I keep them because they are in the protective business and they don’t get involved in the home burglary and theft. They are specialists. They have always been very responsive and I would tell my friends about them.

I have been waiting 2 months for access cards! I have called no less than 15 times trying to find out where these cards are, if they have been sent, and get ANY confirmations!!! I was told the cards were shipped several times but didn't receive anything. Then finally told in fact the cards weren't shipped but wasn't given a reason. After yet another call I was told the cards were on back order. ADT couldn't however give a date as to when the cards would be available. I was told they would call with an update, which never happened. Again I call and explain to yet another rep and a manager the situation. I still wasn't given any update. Just a promise that ADT would call after they looked into the matter.

The technician was very kind and professional. He explained things well for my wife & child to understand. My wife handled the bulk of everything so I am not too familiar with everything. When I called for information, I felt the operator could have given more complete information instead of passing it off for the technician to explain.

I have been with ADT for over 25 years, and they’ve done fine. There was nothing that has been incredibly awesome nor incredibly frustrating. They’ve always performed their job, and the reps have always been professional and satisfactory. The only maintenance we’ve ever had is replacing batteries, and they’ve done that without an issue. ADT is a fine company and I would recommend it. I don’t think my friends would go wrong by choosing ADT.

I saw ADT's placards throughout Ridgecrest. Also, most people seemed to be getting ADT if they're going to get a security system. There are miscellaneous companies here doing this kind of stuff but I figured ADT had more market than them and I like that idea. I had a number of systems installed in the doors and windows, motion detectors here and there and a glass breakage thing. As time went on, I needed one more. I called and within a week, the rep showed up here and he put another one in. I wasn’t charged for that so I thought that’s neat. I’d like to get cameras someday. However, when you start adding more stuff and get more service, it's understandable that it will start to cost more money. Right now, it’s a reasonable rate every month and I’m very pleased with that.

ADT should be thanking the technician who came to install my alarm package. He went over everything so fine and you knew all you had to know about your hook up. He was a fine young man. He kept trying to sell a new service to my system and was well schooled on it all.

I'm very satisfied with ADT. It’s a really good system. I am able to set the system from my telephone and if something goes wrong with it, it knows which area it's located in. I don't hear well and I'm older so their reps take the time and tell me what I need to do. Every time I talk to them, they’ve been very good.

The ADT installation and activation experience was very helpful in explaining the process and going over how to work the alarm system. The sale representative made the process even easy. The service technician was very patient with me and made sure that I had the best security system for my home.

We've had ADT for so long. Our house came with a different alarm company, then there was a shift to a second company. Then we decided to go with ADT, which was the big name in town at that time. I have a good security system. Our house came pre-wired with everything and I added extra motion detectors. I've dealt with the emergency response people of ADT. They were quick and it was good to work with them. I had to get the ADT people once out here because one of my repairmen cut one of the wires in the doorway. Luckily, there was enough wire to grab on to, so we didn’t have to take the whole door frame off. The installers were very easy to work with as well. They came out the same day within an hour of my call. One time, I went over to the ADT office to pick up some extra yard signs and everything went well. I just had to wait a few minutes while the reps went back into the shop and got the signs, and brought these out to me.

Very satisfied with ADT installation and state of the art equipment. We had ADT in Arizona house, the new system installed is a huge improvement. I would recommend ADT to anyone considering home security system. Mike ** was awesome!

Due to family death I had to cancel a 3 year contract after 1 year. I was put on hold for over 2 hours and transferred 6 times (this happens every time I call for service). They charged me 75% of the remaining 2 years on my contract. They advertise a monthly service of $29 mo. but after installation the monthly is $53. ADT wants the entire remaining 2 year contract paid in 60 days or they will not shut off service. Please, do yourself a favor... Do not use this company.

First and foremost, our installer was phenomenal. His name is Tony **. He was on time to our appointment and from the moment he walked into my door I felt confident in his work and the company. He walked me through everything he was doing and took his time. He made sure I felt comfortable with the install and product. I would 100% recommended ADT and especially our installer for their dedication to making their customers feel protected and cared about.

The home installation was botched to begin with. A tech had to come back out and reinstall faulty equipment and then said because it was faulty equipment that I could then get out of my contract early. I called to cancel my services multiple times only to be given the runaround. Finally months later I get a hold of someone who says my "window" had closed to get out of the contract early without a fee. Don't ever sign up for ADT. They will lie to you and force you into a 3 year contract of utter garbage service. The customer support team does not give a single ** about you. They will lie and give you the runaround so that you go away. AGAIN, Do Not Ever sign up with ADT. There are plenty of alternatives that do not have long term contracts. I cannot say enough about how terrible this company is or how shady they and their affiliates are. If they actually cared about the customer they would allow you to leave without a penalty.

I've had ADT for years, and I had my old box for about 12 years. I received a new box because ADT changed over, and my last experience with them was this year when they came in because my new box was not going well. The sensors fell off the wall, and I'm upset about the new situation because I have to keep calling them out to get it right. I was told that they had the new equipment, and I got that. I feel right about the motion detector and the keypad that I’ve got, and so far, the service has been going okay, but I'm still having problems with the box itself.

I’ve had ADT for years, and the reps have been very fine and professional. I had somebody come and look at my service package and they've added some things. The receipt they gave me indicated there was no charge for the service, but they didn’t say that there was an increase in the cost. I haven’t received my first bill, so I don’t know if it has gone up or not, and it’s already 50 something. Whether or not I keep the beeping as I leave, open the door and all that, it depends on how much it costs. I can’t afford any more than what I’m paying now for ADT out of my social security and pension check. Once or twice I’ve opened the door when I had the alarm system on and they contacted me immediately. ADT is certainly well worth the money in terms of the feeling of security I have and I’m very pleased with my experience with them.

In just a few minutes after setting a false alarm the sheriff showed up. He insisted in coming in the house to verify we lived there. I assume crooks pretend to be the owners when the alarm is triggered. Nice protection.

It was a lot less stressful than I expected. The Tech answered all my question thoroughly throughout the installation process. Very skilled at advising me on how to best secure my home. He was really knowledgeable and confident in performing the install. Far as I could tell it went perfect.

First, the installation man, Hunter, made an appointment with me to replace the dysfunctional camera he left with me. I'm not even sure why he left it. He never showed and still hasn't contacted me a week later. I was also told I would receive most of my equipment fee and installation back on Visa gift cards. Now the main company says that isn't true. They even called Hunter and he said that I would not be getting it back. Now I must pay $340 dollars when I was assured that I would only end up paying $79. Once my 3 year contract is over, I will not be using ADT. I tried to cancel but they won't let me. What a shame. I trusted them because they are so well known but it is just a scam to get your money. Their slogan is "Feel Safe" but they are the ones that rip you off.

I've been with ADT for 10 years now. I have their wireless system in the windows. A couple of times the alarm has gone off and we've gotten a call. I'm satisfied with their service.

I've been using the service of ADT for six years. I had Brinks before and ADT bought out Brinks. The package that I purchased was an alarm system and it had some internal motion detectors and alarms on several of the doors. All my interactions with the reps have been good. Whenever there has been an alarm, I called ADT. One night, in the middle of the night, we heard some beeping and we thought it was the smoke alarm. I got up and took the battery out from the smoke alarm, but the beeping continued. I went down to the security panel and there was still beeping. So, I called ADT and told the rep that their alarm was beeping. But she said that their alarm doesn’t beep and it must be something else. I came back upstairs and my wife had found out that it was the CO2 alarm that was beeping. Our interactions with the installers have been very good, too. I've had very good satisfaction with the service of ADT.

I am very pleased with the security services provided by ADT. I've utilized ADT's services for well over 20 years. They keep my home secure when I am away, as well as when I am at home, and it makes a difference to know that I and my designees will be alerted should any security breach be made to my home. Thank you ADT, keep up the good work!

Called to inquired about a system. Was thinking of a basic set up and asked questions, then I asked about cameras, the salesperson said, "I thought you just wanted a basic system." Told him yes but if m there is a upgrade with a camera I liked to know the details and cost. Heard a deep breath taken then I was put on hold listening to music in the background. Waited 10 minutes he did not get back on the line. I hung up and went with a different company that I am satisfied with. Wanted ADT as it looked fine in Ads. But he was looking for a quick sale and did not want to answer further questions. Lost sale for him and the company.

The salesperson talked me into the more expensive plan and said there would never be a charge if system fails and needs repaired. Hidden in the fine print there is a service call fee. A second tech who came to repair, said that is what they are told and that is what they tell everyone. After a BBB complaint the ADT representative refused to believe that his people lie and would not change the contract. Beware of the deceptive practice by ADT. The salesman also stated that I had good cell service to run the system when activated. Tech who worked on it said I had one bar and it comes and goes causing the failure notice which was not fixed and I set it off on purpose with no phone calls or no police came and now stuck in a 3 year contract now. Highly recommend looking into another provider.

We’ve always had good interactions with the ADT sales team, and once the sales were made, we’ve been very satisfied. We've had two locations that we’ve worked with ADT on, and we have been with ADT for about nine years now at the house where we’ve had two systems. We have both the video monitor system with the DVR and the Pulse system for the security inside. We had problems with the camera system for a while that we had a technician come out and do things, but we worked out most of those problems.

I have had ADT for years, I used it while moving twice. I moved last year in June 2017 and called to make a payment that was behind and wanted to set up the system in my new home. They wanted too much money upfront so I told them to cancel my account because I won't be able to afford setting up the new address. Here we are in February 2018 and I get a bill for over 1,000 saying my account was canceled and it was still monitoring my old address! So I immediately called customer service for HELP!

Your sales representative, Rene **, was outstanding. He knew the product and showed us everything that was offered by your company. He explained very clearly what each item was for. When we decided what we wanted he did not pressure us to add more to our order which is very appreciated. He was on time and very polite. He was helpful after the installation when a problem arose from our former security company. I would definitely recommend ADT to friends.

We've been customers for a long time and so far, ADT has never raised our monthly payment. We’ve had a few issues over the years but they've always addressed those. Most recently, we had a technical issue and we had to have a receiver replaced. The person who came out to do that was very good. And in times when we’ve had an alarm go off, which were always technical issues, the response was very fast. The reps that we’ve spoken with have also always been wonderful and very professional. We also have the panic button from ADT so we can call them if we have a problem and talk to a human being and not be put on hold or given a recording. We've had ADT since they were Brinks many years ago and I wouldn’t look at any other company. We’ve been that happy with ADT.

ADT is a more popular brand so I purchased a basic burglar alarm package from ADT about 20 years ago and we've been pleased with the system. It's dependable.

Our house is covered by ADT and when I've spoken with their representatives, they've been fine. And although I don't like paying the bill, there has never been a problem with the service. I hope they won't raise the prices.

This was a reinstall as I had ADT about seven years ago. I liked the old Honeywell panel better as it both announced as well as gave a message when it alarmed. I wish ADT would activate my old panel long enough so I could update it as I am using it as a aux panel out in my "man cave" in the garage as I have a hearing loss of about 50% due to my 22 years of service in the Navy. The new panel is in the center of the house and it only "beeps" and if I'm not around I don't hear it and even if I am I still have to go over to the panel and read the message. I am 84 years old and my wife is 82 so we don't move around as well as we once use too. I like everything else about the new install.

Very upset with the way I have been treated. I was never told I was signing a 3 year contract. I was told a price then we talked about my friend who had passed away and the services were held at his church (salesperson is an assistant pastor). Apparently there is a special promo box they can check for one year contracts but they don't receive any commission. I was told one year then it would be month to month. No new system was installed just a keypad. Poor service faulty sensors in the building never fixed.

I was told the installation was free and the monitoring would be $27.99 month with a wireless connection. The tech proceeded to install the equipment and then told me it would be $48.99 month and tried to sell me multiple upgrades. Very scam like and I did not appreciate their clear dishonesty. Now I have a 3 inch hole in my wall that I have to have repair and submit 3 estimates for them to pay for it. Totally would not recommend this company. BEWARE.

My Dad was concerned about break-ins. ADT had been canvassing the neighborhood for months. When an ADT salesman showed up at our door, Dad let him in. Dad ended up signing a 3 (5?) year contract. He thought it was month to month, or maybe a year. The system never worked. The guy who installed it, did it wrong. We kept getting messages that there was a system breach. They'd wake us up, interrupt dinner, etc, with their phone calls and announcements.

I got a lot of window devices, door and window sensors from ADT and I’m really happy so far. One of the sensors fell off the window and we had to have it replaced. But other than that it has worked alright. There was just one installer during installation. He came out, did a fine job and explained everything well.

I recently had ADT come out and install an alarm system in my daughter's home and in another home for my granddaughter. The technician was very knowledgeable and talked me into getting the latest equipment instead of the equipment listed in the brochure I received in the mail. He explained the difference and how much more effective the latest equipment would be to peace of mind for my daughter and my granddaughter. Since safety of my family is my first and foremost priority I didn't mind the extra cost. Now we can all have peace of mind.

I got a little keypad from ADT which you can press if you fall or anything. Their reps are courteous. They call and check on the system once a month to make sure it’s working. If they can't get you, they call you back. Also, when they call, there is a quick response. One time, mine went off. I didn’t fall or anything but we had something happen in the house and it unhooked that. They notified us that it was not working so we got it back.