ADT Reviews

ADT has been around for a while and I went to the website. The tech who came to my home was great and I liked talking to him. I was impressed with his knowledge, and with him helping me and telling me about things. It was a good experience with ADT.

A girlfriend of mine has ADT already for about seven and a half years. I was at her house and saw the thing and I was telling her and she said, “Why don’t you call ADT? I’ve had them for seven and a half years and I'm fine.” So that's why I called. I had some problems with the doorbell. It kept discharging. Then I called their rep and he came and he said, “I don't know why it’s discharging.” Then he figured it out by looking at something that's in the closet. He said it's only 14 volts and he said the doorbell requires 16 to 20. So he said, “You just need to get another one of those things so the voltage is higher." We did and took care of that. He came by and he checked it and he said, “Everything is okay.” I'm satisfied with ADT. I'm happy. I feel fine with it and I feel very secure.

I was looking online for some protection company. An ad came and then I sent an email and ADT called me. I was looking for information to find if there is somebody could satisfy my need. I spoke with Apple and she explained to me and she made me feel very secure. But it was a complete lie. I didn't know it was a lie. When the technician came, they asked her and the technician installed the thing and I told him that Apple said he could check for me what I needed to be checked. But he told me no and that he didn't do that. I explained to Apple my concern about my ex and she told me that the technician would be able to tell me that. But the technician was not able to tell me that. He told me that I would be able to check if somebody come in or not. My ex is an engineer electronic and even if he could get in, there is a recording of when I turn on and off the system. So I was okay with that.

I have ADT with my business too, and I don't have any problem with the service. So that was one of the driving factors for me to get it again. The sales process and the installation were good, but I still haven't gotten any information about my gift card. Also, for me, there should be a couple more accessories that come along with it for their system. They should have a chime doorbell that could interlink with it.

All my friends had ADT. Some families I knew had it and they always said it was a good protection. ADT is famous too. Everywhere I go, I would see those posters. The sales rep was helpful and answered all the questions that I had. The installers were nice and the experience was good. Usually, people stick to themselves. They do their job and leave. But these guys were very friendly so it was easier to get along with them. ADT’s people did everything they needed to do and did it within an hour or two. It was fast and helpful. One of the guys told us to text him if we need any help afterwards. He’ll personally come. So that was helpful.

My experience with ADt was terrible. So, I canceled. They came to my house to give me a quote. The tech installed the panel before ever telling me how much it was going to be. Then when I said I needed to think about it, he said, “We already installed the panel,” and then he made me kinda feel like I had to choose this. Then he came back a couple days later to finish installing everything. I told him I wanted to cancel. I didn't wanna use ADT. So, he took everything out of the house but leaving screws all over the place. There's also a hole in my laundry room through to my garage from where the panel was. He left my doorbell off and my fire detectors down.

When I bought the new home, they told me what services were in the area. AT&T was the service in the area which led me to ADT. Their reps were very informative and provided everything that they felt that I needed to know. That was how I knew to contact my insurance company and I ended up lowering my insurance on my home for getting ADT. It has been a plus.

The sales representative was very thorough and professional, and he was a very nice person. The installation was fast as well, and I was surprised. The installer explained everything to me and he was good. The system is great. I love it and I feel very comfortable with it being there. I feel very safe.

I recently just moved into Slippery Rock. It's like it's out in the middle of nowhere and I got CenturyLink for internet service because it's the only place that services my area. After I set up my service with CenturyLink, they forwarded me over to ADT. They were running a promotion where you get so much amount of equipment for free as long as you pay the installation service. It came out to be $850 worth of service equipment that I got, so it's pretty cool. I talked to one person from ADT and our conversation went really well. I had a lot more of concerns than I think that she was able to help me with. She did transfer me to a manager, and he was phenomenal. I do a lot of customer service in my position as well, and I know it's a hard job.

ADT's rep was very good and the sales visit didn't take too long. He did the installation as well and it was fine, except that there was one thing that I had asked for, and I didn't figure out until the end that he couldn't provide that. It was a camera on my front porch. The only reason I even called ADT was because I thought people are coming on to my porch occasionally at night, and I wanted to know who they are.

Brinks was trying to get me to buy something from them but I didn’t. I figured ADT was safer and better. They’ve got great people to work with based on their personality, how they talk to people and how they treat people. The installer was a very nice guy and he was wonderful. I was shown the product and how it worked. The only thing that the guy might have forgotten was the key chain with the door thing. He was probably tired. He was supposed to give me that key chain thing to disarm. If the alarm goes off and I’m not home, I could use that. The experience with ADT was awesome.

I've been working with a competitor and I saw the ADT. They are more responsive and they do the job faster. But it looks like they don't. The system still doesn't work and I don't know what's going on. We can't set the alarm. We reached out to customer service and they haven't responded yet. It was hard to work with them. They came twice. They didn't know what the previous guy did and there was some confusion over there. We're still waiting to get down there.

I’m blind, and even though there are other companies, they don't have the customer support. Most of them are just online. So if I have a problem, then they don't come to my house. The guy that came out was nice and pleasant. The installation was easy. The people just came out to the house and put it in. I have a $100 gift card, but I don't know how to get it because they email everything. That's one drawback. I thought when I got the system, they just mailed it automatically, so I have to figure out how to get that.

I did some research and I liked all that ADT offered, which was quite a bit more than the other companies. I felt a little more secure with everything that they do. It was the correct family of security for me. The experience has been wonderful and more like family. They don't treat me like they don't know who I am and not like a number, and not that they got a good sale. It was very heartfelt. The installation was marvelous and the young man who came was very sweet. I'm rather old and when I saw him, I hoped that there was no communication gap. There wasn't at all and he was very patient with me. I asked him several times the same question because I have a hard time processing at my age. He never once barked at me or never made me feel anything but like a good human being.

When I got my services with Windstream, I heard about ADT. Dealing with them went well and the rep was very helpful and informative. The installation was good but when I was on the phone and I let the guy do it, the guy put holes in my wall when he said that he wouldn't have to. He said there was no other way he could do it. But he went over everything with me on how to use the system.

The ADT installer seemed to be a decent guy. He installed everything and everything was working. But he was telling me about the packages and when you're looking at contracts and looking at packages, you're looking to see a price and I never saw a price. He had this stuff on paper and I never got a copy of any of that to go over and see what each one of these things costs. All I know was the amount I needed to pay upfront to get the cameras installed. I was told everything and I signed the lease. I don't feel comfortable even more now because the cameras are not working. The technician called and they said that they were gonna send somebody else. I got an alarm system because we needed protection and ADT is supposed to be the best. But I'm paying for the system and we don't have camera footage where we could see anything. I'm not happy.

The house that we bought had a different security system and I was trying to get it back on. But we ended up getting connected with an ADT rep and decided to go with them. Getting everything set up was easy. They were very prompt. They came three days after we spoke to the salesperson. The guy that came was really good. But the only thing that I was disappointed about was that they promised me a $100 gift card that I never got. Anybody who's considering ADT should know exactly what they need for security or else they will be sold everything.

My uncle recommended ADT to me. Everything went well during the installation The guy did a really good job and he was really professional. If he had a concern, he talked to my mom and told my mom to call me and verify before he did anything. I have the home security and the alarm feature. I don't need extra ones because we already have a camera surveillance system monitor. Everything seems okay. The only thing is in the ADT offer I got, I was supposed to receive a gift card but I haven't yet.

When I was buying a house. I was getting some information from RE/MAX about ADT. I was gonna go with CPI, but then the owner of CPI made those statements. So, I decided to go with ADT. Everything was smooth and perfectly fine. The installers talked to me about different things that I could add to my system. The package I got handled everything I needed it to handle. Everything works exactly the way it's supposed to work.

The ADT installers were awesome. Everything else, I dislike terribly. There was some stuff that their reps told me that they were gonna do but they didn't do. I was kinda aggravated about that. The woman told me on the phone that if I signed up for ADT, the installers would have a $100 gift card in their hand to give to me. I asked the installers where my gift card was. But they weren't given a gift card and they were dumbfounded as I was. They didn't have the gift card in their hand to give me and I was not gonna go through all that stuff on the internet to get it. Also, I signed up for $50 and some change a month but my first bill was $150. I still don't understand that.

I've known about ADT since I was a young girl in my teen years. I came to be a customer because I worked for the city of Ocean City, New Jersey, and they gave us these weekly discount type things through LifeSmart. I was thinking about getting cameras anyway because I had had an altercation with one of my neighbors. I happened to be kind of in the market for it. Then, I got an email about the promotion for the free security system and just paying the $99 installation and the activation of the camera. So once the technician came out, I ended up purchasing a second camera, and I'm very happy with it. My technician was very great.

I looked at ADT's reviews and I went with them. Their sales rep was good. The service package was good, too, and the system was pretty easy to set up. I’m satisfied with it.

The reps helped with everything, including with the management. I told them that I’m retired and I had an income and that I get paid every first of the month. They said they work with retired military and critiqued everything to get everything settled. Even when the tech came out, it was great. He worked around and he told me where the best coverage would be. He explained to me about everything, including carbon monoxide, the equipment, and how the windows worked. He said, “Oh, yeah. The vibration, it’ll set it off.” Usually they put two packs in a window, and we got one that does the exact same thing. When someone opens a door when they’re not supposed to or they break the window, they’ve caught it.

The rep who came for ADT was very knowledgeable, courteous and professional. I enjoyed dealing with him. Their installer came wearing a mask and he did an outstanding job. So far, I like the look and feel of the control panel. Though I haven't used their key fobs, that's a nice feature that I like. With them, I can unlock my system while I'm still out of the house in my car. I also like the lights that automatically come on when my alarm goes off if they're plugged into a piece of equipment. Their system is more expensive than I thought it was gonna be though. Even after they gave me a $1,500 discount the cost was still $800 for a whole year. Other than that, everything has been excellent.

I had one of ADT's competitors and I didn't like it. ADT is pretty well-reviewed so I tried it out. The 2 guys who came out to install were nice. They installed the system pretty fast. I like the night mode. I like how I can change its settings, like whether the alarm talks when the door opens or if it just beeps. I also like the accessibility. Everything's great.

My job had a promotion going on with ADT and I was moving. I needed a security system so I decided to go with ADT. Their customer service was misleading but we worked out the kinks in reference to what I initially requested. Initially, I wanted cameras and I was advised that those were included in the package that I purchased. It wasn't and I had to go back and purchase a camera. The reps told me this thing and that thing was included. But then when their installers came, they told me the cost and it was not even near what my budget was. If ADT works on consistency and transparency, things would be a lot easier.

I've had ADT for over 20 years. I was starting to have problems setting my system so I decided to update it. I had a patio door that was on default and I called for service. The techs said the issue was with the battery. They told me they didn't supply that battery so I went out and purchased that. I replaced the batteries but still, that didn't clear the default that was showing. I was caught in limbo. Other than that, I have been satisfied with the service.

The home that we had that we bought about two and a half years ago had a system in it already, but we never used it. When they came out, they said that system was not functional. I've heard more about ADT than I have the other ones and we worked out a good deal, so we're happy. The system was very easy to learn. The technician did a good job of explaining it and it was a simple system to operate. I like it. The main thing that we got it for was for protection. There’s a lot that’s going on in the world today and the cameras were really important to us so that I can see the front door and back door, especially if we’re out of town. When I go to bed at night and I turn off the motion detector, I feel very secure knowing that if someone tried to get in, we’ll be notified. Also, if a fire broke out or something caught fire, we know that we got that as well.

I had another alarm system in another home and it was okay. But ADT worked out to be cheaper. Also, I worked in banking for many years and we used ADT as our alarm company so I went with what I know. The technician that came out was very good, informative, and patient. He knew what he was doing. He also had his mask on and he had things on his shoes. The only thing was that I didn't know how long it was gonna take to set it up. I felt bad that the guy had to come back a second day to finish 'cause I had other things going on. But that was not his fault. I have the back camera and the doorbell with the camera. I've been using the smartphone app a lot too. I like that if I have stuff in the car, I can unlock the door and take off the alarm in the app before I get anywhere near the front door.

I did some Google research to see what had the best reviews and decided to go with Protect Your Home. They did a great job of adjusting the package based on my budget and the discussions about what felt necessary and what could be moved around to make it fit what we needed. It's a good deal. And the installation was done on the same day by the same guy. It was really great.

I had ADT years ago so it was a natural progression, which was why I went with them this time. I wasn't incredibly happy because I was in the process of buying the home and I was being pushed into setting an appointment before I had even gotten to that part in my checklist. I wanted to own the home and get settled and figure out what I was gonna spend money on. They were saying that I was gonna get free equipment and I just needed to go ahead and schedule the time. It was gonna be $100. They pushed too hard as opposed to saying they would call the day after I close and schedule. They wouldn't relent and it was a "do it now" to the point where I told them I was busy and I couldn’t do it. So, it was a little too hard as a sale.

I thought ADT was a good deal when I made the appointment. But then it was way more expensive than I thought it was going to be. But my experience with their rep was good. The system is fine too. It's doing what we wanted it to do. Now, we feel that our home is protected.

Wachovia had a rewards program where they would give back $75 if you get ADT through them. The gentleman who I talked to about setting up the installation and the young man who installed the system were knowledgeable. But the pricing wasn't very well explained. Other than that, everything went smoothly.

The rep of ADT was very professional. I felt very confident with him doing it. He did a really excellent job. He explained and he gave me a satisfying answer to my questions, how ADT protects my house. I had to sign a three-year contract. He said that if I moved, I could take it with me. That was good because I really would not want to leave it with the house if I'm not in it anymore. He showed me the features of the system. He left the booklet for me to look at, in case I forgot. I've been using it now since he installed it. I feel comfortable with it. I'm very happy with the system.

We were with Comcast Xfinity for years but in this neighborhood, the Xfinity could not give me what I needed. I like Protect Your Home ADT's price and I reached out but I got frustrated a little bit. I constantly got animated machines, switching from one machine to another. I would say I need to speak to a representative and it would take me from one machine to another. That's the only problem I had. The installer was a good guy and he did all right. We had a little problem with installation but they worked it out okay. We can't get the doorbell camera to work right and I had to just get a Ring. We haven't had any problem with the service so far.

The sales team told me about the service and that the installer would come in and offer different packages and what they had to offer based on my needs. It was more of a personal interaction. The installer came and asked me what I was looking for. I told him and then I showed him an offer. He explained to me that the offer did not cover if I just wanted the movement or a certain type of sensor. I have the option of going with that offer or I can go with a better option, the one that includes both. He offered the alternative and what would be convenient for us. We chose based on the recommendations that he made and what we thought were in our best interest. They did the install on the 1st of the month but I still haven't gotten the Visa card they promised.

Our ADT system in the house is on and it's working. The installation went great and they were very professional. The rep who came in here was perfect, very professional and informative. My husband had a ton of questions and the rep walked through the whole house and gave us feedback on all the questions that we had. The rep was really good and he knew his stuff. He was also wearing a mask.

My daughter has the service and she was pretty satisfied with it. So I also signed up with ADT. The sales guy was professional. He was good. The installation was okay, but I found out afterwards that the installer damaged my wall on the opposite end of where he put the camera. He also damaged my blinds. I contacted ADT and I have to send a picture, but I haven't had chance to do that.

The communication was good with the installation team. They showed me how everything worked and gave me a demonstration.

We had to have internet service and all we had was HughesNet and they couldn't do it. We were looking for a camera system. I know ADT doesn't have cameras, but we decided to go with that. Everything went okay with ADT with the exception of we're supposed to get our $104 back and still haven't gotten it. The reps were okay and the installation went fine. However, we had a little bit of a hard time trying to figure out how the motion detector works. It does end up working, but we walk past it a couple of times and it doesn't go off, and then the next time it'll go off. He didn't really show that part of it and he ran through it quick. But other than that, we figured it out. The system works and it's a good system. I can arm it when I'm leaving the house from my phone. I'm satisfied with that part of it.

I lived with an ADT system for approximately six years with my grandparents. I like their dependability, their longevity in the marketplace, and the fact that I don't trust a damn person out there in the world. I like to hold everybody accountable that I can. Over the phone, I spoke to a very nice individual who gave me a lot of information, and we had a very pleasant conversation. Although come to find out when it came time for install, the advertisement that I called on behalf of was blatantly misleading. So it was starting at 27.99 a month. When the installer came out, he said, "Yeah, we don't even offer that. That's not even saying. The minimum is 36.99." He was trying to offer me 53 and 56.99 a month because I wanted video cameras. I said, "Well, I can't afford that right now. We'll just have to upgrade later."

My mom had ADT. She got it shortly after our house was broken into several years ago when I was young. So ADS is pretty much is the only security system that I'm aware of and we haven't had any issues with it. The installation went pretty smoothly and the tech finished up everything in a timely manner. He came with a mask. We offered him a hand sanitizer, he took that and made sure he wasn't touching anything that he didn't need to touch. Everything has been working pretty well since the installation. I have the motion sensor in the living room and the vibration detectors for the windows along with the door sensors. I also have the lock on the front door that I can manually lock and unlock on my phone, which is pretty sweet.

My daughter set up my security system. The guy that came out and did the installation didn't tell me that the first month’s bill was due upfront. That kinda threw me off. There was also a gift card that was offered. One customer service rep said I wasn't getting it because it was credited to my bill. I called and another person said I had to wait 14 days. But I still haven't got the gift card. Other than those, I like the service. When I have issues, ADT takes care of what I need to be done. I pull their app up on my phone and I had it on the desktop computer too. But something was wrong with my password. I tried everything and it said it sent an email to me but I never got it.

Everything is going great with ADT, so far. The guy that came out here worked with me ‘cause I was late to get there for the appointment. He was really good. I love the little remote clicker that I can use so that I don't have to sit there and push something where somebody may be watching what I'm doing. I have everything I need to learn about the ADT system myself.

I had ADT before at a different house so we just added it up. The price was decent but the installer forgot to wire one of the doors. I just noticed that there's no sensor on the back door to the living room. I haven't used that backdoor yet. That’s the door we use in the wintertime so I don’t leave all the doors open. Also, I've been gone for the past two weeks. I’m gonna call ADT and see if maybe their guy did install the sensor. He used the old one we had which was an ADT sensor from five years ago in here. But the other ones are all brand new and digital.

We were in the market for a security system. We've been talking about it for a few years and finally decided to make it happen. ADT has been around longer and they are a good company. Their price was within the same cost and they had more to offer. The installer was great. He thoroughly explained everything and showed us the basics on how to do things and how to go in and modulate whatever we needed to for our needs. It's a lot of information but it's also not too hard to navigate once you have the basic idea. So, he did a good job getting us through that part of it. Everything is nice and clean and I didn't have any issues with that. So, it went well.

I am moving to Denver, Colorado for six months. I just retired and I'm leaving my house for the next six months. My daughter from Colorado wanted me to call ADT and install an alarm. That's what she has and she's pretty satisfied with it. The individual that came out was very good, pleasant, and professional. He knew what he was giving me instructions for and telling me about the product. He was wearing his mask as soon as he was by my door and throughout the explanations as we were across each other by my dining room. I offered him something to eat and he said, "No." He had to finish all the instructions and that they're not allowed to be eating. But he said that he'd take the water for the road.

The ADT installer was excellent. He was very helpful.

The sales rep has been helpful. He answered all my questions. It was great. The installer came to set up the system for us. We asked him a few questions, which he answered. He told us about the program and the equipment that ADT offered. He also brought them inside for us to look through and pick whatever we wanted. I'm satisfied with the customer service that I get so far. If they keep that up, they will have me as a customer for a long time. I’m impressed so far.

I had ADT before for three years in an old apartment. But I cancelled it and moved. This time, I got the shatter sensor, and the sensors for the doors and windows and whatever came with their package. The installer did everything right. He had his mask and everything on. He showed me how to work the system and what everything does. I call to make sure if they would answer or not. There was a time when I had the system on long Stay. My son dropped something and the system made a loud noise. I was in the shower and I didn’t really hear it until after. And then, they called after I put the code in.

The ADT system is good to have and a lot of my neighbors have it. My experience with ADT has been good, so far.

The Protect Your Home and ADT sales rep was very polite and very helpful. He was pretty good at describing everything and how it functions. Then, the installer came by. He introduced himself and showed me the equipment first. Then he told me what was going to happen with the installation. We did a walk around of the house so he could kinda do the survey and see what all he was gonna need to do and we went through a list of all the equipment. Once he has finished, he gave me a walkthrough on how each of them functions, the main control panel, and how to arm/disarm and change some of the settings. Everything was set and we were good to go.

I heard ADT is good. My Chase card gave me $75 back with using them, and they gave me a good deal, so I just went with them. The reps were great. They got it together good, and they were fast and able to get things made up fast. If you've got any problems, they take care of you good, so no worries there.

I feel a little bit better with ADT. Our interaction with the sales rep was very nice. The installer was very nice too. He tried to find the best plan for us. I like the system ‘cause I can take my phone with me and fix it on my phone. The man that put the system in set it up for me so I can use it.

I had been with ADT before, so I decided to go with them again. I got everything over and just added a camera. Overall, I'm happy with ADT.

I have a new house in a new area. I figured an alarm system would be a good idea to do. ADT gave me a pretty good deal for installations and it would have been crazy to turn it down. The installer was a really swell guy and he got everything installed. He was here for an hour and a half and he did a really great job. He also did a very good job of showing everything off. He was pretty responsible too given the pandemic. System-wise, the handy little touchpad is pretty nice and really convenient to use. I also use the smartphone app.

I liked the amount that ADT's system was being offered for as well as the services they provided. The features of the system I got are fine and I like how efficient the alarms are.

I already had ADT's system in the house from the previous owner. However, I wanted just the cheap 27.99 a month deal. But for some way, I got talked into the 53 something deal. I didn't want to pay that much a month. Other than that, if I didn't feel more secure, I would not keep it.

ADT's rep was pretty great. He installed my security system. I'm very satisfied with the features in my system.

I just recently purchased my home and I had a home inspection with a company that hooked up with Porch and two other services that they paid for. I called through Porch and they connected me over to ADT. During the initial set-up, we didn't discuss any of the features. It wasn't until the actual person came out to our home where we began discussing the options and what I could have put into the home. The person was excellent and very professional. He did the work and got it set up. We had a small hiccup but that wasn't his fault. We just didn't have WiFi at home.

My favorite feature of the ADT system is the doorbell. But the keypad has taken me a little bit to get used to it. I went with the better keypad. Then there's really no difference between arming the system to stay and arming it to be away. I'm also not really crazy that in order to shut off some of it, you either turn the volume down really low or stuff like that. Other than that, everything has been great. The ADT sales representative was great. He was also the one that did the installation.

ADT's reps are friendly and the installers were cool. They were good people. The only thing is I have a lot of trouble when I get an alert if the cameras detect motion. It takes at least about two minutes to get the camera to show on my phone. By that time, they're already out of the camera. I have the app on my phone, but I hardly get on it because it's kind of pointless to me for the cameras when I get an alert that somebody is at my door, but by the time I can finally see it, they're already gone. Other than that, the system is good because as soon as I opened the door, I get an alert on my phone. If somebody disarms the alarm, I get a notification alert on my phone.

I found ADT online and the installation went well. The rep was nice. A week ago, the alarm went off. We were out of town and my father-in-law came. He didn't know there was a sensor in the garage. So, they called and I was able to verify that it was him. I'm happy with the service and I look forward to having it for quite a while. The experience with ADT has been great, perfect and excellent.

I’ve had ADT before and I've never had a problem with it. I got it again and everything went fine with the installation of my ADT system. I use the smartphone app, and I like that I can see if my system’s on, then I can arm it. I can disarm it on my way home and I don’t have to wait until I get in the door right to the panel.

I never had an alarm system, so I didn't know what to expect. When it said that I had $1,900 of free equipment, that's what really won me over. However, when I had the $1,900 of stuff I had to choose from, my whole house still isn’t totally safe 'cause I couldn't get what I wanted without it being over-the-top as far as pricing. I didn't feel like the stuff was worth what ADT was saying it was gonna cost to have in the house. The equipment price is what turned me off right then. I felt like I was misled on their behalf. The installation went okay. The installer was very knowledgeable and he had a mask on. As soon as he left, one of the things popped out. I put it on, but I haven't set the alarm yet. Nobody called me and I couldn’t run this.

I had ADT when I used to live in New Jersey. I also asked my sister how their system was as far as living in Philadelphia. She said that they show up quick and if there was an alarm that went off, she never had a problem. I checked with a couple of other companies but decided to get something that I’m used to. Set up was okay, but there were a couple of things missing. We found out that we need a door camera and a motion on the inside. Then, they charged my wife when I thought I paid for everything. They also said that there was a card that they were supposed to give me which I haven’t received yet. Other than that, everything is fine so far.

ADT was a better way to go among the three estimates that I had. Then the guy came and he put the two cameras in. I wanted one in the front and the other one in the back. But my cameras aren't working. The gigabytes are not right on my computer and he did not say a word to me about it. He just went around and put them in. I didn't even know he was in my bedroom until I walked back and seen it was on the window. He was from a firm that sells ADT products and they come out and put the system in. Then instead of calling them for something, he never gave me telephone numbers. The number I had was to ADT.

The guy that came and installed the system was also very nice, friendly, and knowledgeable on all of the equipment, and we've had no problems since we've had it installed. ADT was the only one coming out doing installation during COVID, and we're good with the system. Overall, it was good experience.

We were shopping online and we told ADT that we wanted to get a quote or estimate. They called us back quickly to talk through their offers and specials. When they called us back, it was what I would call a typical 800 sales call center. It felt strange where I said what were gonna need and they said they could do it. That felt a little awkward because it felt like a typical sales type thing. Also, we kept asking over and over again how much is the monthly monitoring and the guy said it's 27.99. He told us a couple of times because we were pricing out some other competitors and they were around the $30 mark. Then, there was a $99 fee for them to come out, but we would get that money back if we decided not to go with ADT and if we did, we'd get a Visa card. That was very transparent.

The representative I spoke with was very professional, and it looked like ADT had a good track record from ratings. The guy who installed the system was informative, and he helped me walk through everything and explained everything to me. Everything was set up good. All the windows on the first floor are all secure. They have the little sensors on them, the doors, and the different stay and home-away modes, I like it. There's the motion detector if we're not home too. We have a cat that is staying in the house and the guy explained to me how if we ever get a bigger animal, they have a different sensor for it so the cat doesn't set it off. The best part about ADT is the smartphone app. I use it all the time, usually when I'm setting it at night or when I'm leaving in the morning. It's very easy to do from the bed or anything like that.

I've worked with ADT for years in factories. I'm well aware of the services and systems that they provide. But I was looking for something to help protect our home and decided to go with ADT. The sales representative was really good to work with when he came and put the system in. He wasn't pushy. He tried to give us exactly what we were looking for. There were a couple of limitations but they weren't his fault. Everything worked fine and it's doing fine. It takes a little getting used to the system but we're doing well with it. I like the feature that you've got the app on the phone, that you can see what's going on. However, I'm trying to sign up for this $100 rebate and I can't find all the information I need. I don't know who to call to get it.

I had the ADT system around the 9th of September and it went really good. The tech showed me how to work everything and how I connect it to my phone. The system is good as far as when I’m away from home. I could just check it through my phone. I like that a lot. However, the camera isn’t taking anything. Somebody hit my parked car in front of my door but the camera wouldn’t rewind back where I could see the person who did it. And sometimes, when I look at my phone, it doesn’t connect. It cuts off and is just not working right. I called ADT once. They said they were gonna send someone out, but no one ever came out yet. I need someone to come check it out because if I’m away from home and I couldn’t rewind the camera back, I can’t see anything.

I needed a home security and I had CPI, but CPI doesn't cover Florida. I went with ADT and their rep was okay. I was a little disappointed because we talked about things on the phone, and then when the installer got here, everything was an upgrade. So, I was not extremely happy. He tried to upgrade my stuff that I had already talked with about the other guy. We talked about cameras. He said it's an upgrade, which in my opinion was not an upgrade because we had a conversation verbally about certain things that were gonna be included in my home package. I don't believe that they should come and say everything's an upgrade. What they tell you on the phone should be what they deliver and not make it an upgrade when they arrive. It was my understanding my ring doorbell was gonna be included in my package, come to find out it's $300 more. I was a little upset.

I had ADT once before in my other home and I was happy with this, so I went back. The only thing that stands out to me is that the young man that I talked to who was absolutely wonderful. I explained my situation. It's pretty scary right now. I'm disabled and I'm on Social Security, so I didn't have much money in my pocket. So, he helped me out. My down payment was $105. I was traveling down to Alabama to see my granddaughter, and I took it out as about some of my last paycheck from my job. 'Cause I retired in June. Because of the situation, he hit us right at the right time where we needed some security in the house, and so I took it.

The sales representative was very kind and helpful. The installation was seamless, quick, and easy. The installer explained it well. I like being able to use the app and control it remotely.

The sales rep was excellent and very nice. The package was explained very well. In the beginning, they said I’d be getting something more than what I was offered when finally it came to us but they said agents sometimes end up promising more than they can offer. I was told I'd be getting the camera along with the services I was getting for the price less than what I am paying now. But later on, they said, “No, we can’t give you a camera because that's not included in the package we have to offer to you.” I ended up not getting the camera and I just had to accept whatever was being offered. We’re not happy with the difference between what was offered and what was given.

From the first day, when I received the paperwork at home, there was a number that was said to call, so I called that. Based on the subscription that came on the paperwork, everything included, was like 27.99 a month. I spoke with this guy who took my card information, $100 registration fee from my understanding. Then he said a technician’s gonna come to my house to install the equipment. We settled that and then the technician came. I was in the middle of working. As he was about to get ready to install things, he said that my monthly payment would be 59.99. I told him to hold on and not install anything and that it was not what I was told over the phone. I also said that I have the paperwork they sent me in the mail. The good thing is, when I call, it was through my work call, so all the conversation is recorded when I spoke with the guy over the phone.

I was looking up security systems online and ADT had a pretty good review. I decided to get it and it went well with their sales rep. They explained everything. The installation was pretty quick and there were no interruptions. Everything's good and working well. I also the phone app and it's pretty neat. I can use it from afar when I forget to lock things.

We had Xfinity at the old house and I could look at my stuff all the time. I was fine with what we had, but my husband wanted something different, that was why we went with ADT. The installation took quite a bit of time. They had to come back and move the camera because of how it was installed. At night, we couldn't see anything 'cause it needed to be turned a little bit. Then I keep getting a message that my doorbell battery is low, and then I'll get another message saying it's recharged. The person on the phone said that something was not connecting so they're sending somebody out. They were supposed to come today, but I had to reschedule 'cause I had something to do.

Everything sounded good over the phone with ADT until their installers showed up. Everything was gonna be free with the way the rep told me things over the phone. I was told I was getting back cameras, a panel, and some motion sensors. I understood that I was gonna need more stuff for my system but then I thought those would be included based on what the reps told me on the phone. When the installer came, I had to come out of pocket by $600. Other than this issue, my experience with ADT has been good so far.

It’s been a nightmare with ADT. I called in and ordered the system, and I called in a couple times to talk to them. I had a guy come out. He was gonna write me a quote and he never did. I called him several times and he never returned my phone calls. So, I just finally booked ADT to come out after we sat down. I talked to a gal on the phone and we went over pricing, the system and the options. I knew what I wanted because my house was being built. She quoted me everything. I left for my office and the guy got there that day to do the install. I was trying to do work from home, which just got done being constructed, while he was working. He was going over everything and I was not paying a ton of attention to everything. It turned out that the price that they quoted me on the phone was half the price of what they quoted me for when he actually got there.

Both the sales rep and the installer for my security system were great. I like having the system and the ease of using it. Having it helps with my insurance rates. I also have the system app and it's user-friendly. But I called the company last weekend because my smoke detectors were not working. I don't know if I can get those replaced because those were in the fire.

ADT's security system is monitored from outside the house and with them, I don't have to mess with stuff. When talked to their sales reps, the first one I talked to left me on hold for about 20 minutes, which irritated the hell out of me. But the second guy called back and I talked to him for a little bit. Things were fine and the installer, Chris, was wonderful. He did a great job for us and he was very efficient. He was very good about things and helped us out as far as making sure everything worked, so we liked him. I spent 32 years as a nuclear inspector, and he new stuff, so that was good.

What I dislike about the system is the doorbell has to keep getting charged and I can't get it to charge. Other than that, it took about an hour and a half to install the system, and the guy was okay. I had ADT before and I felt like it's a good company to continue to grow with. They're cool.

When I moved from overseas to here, I was looking for a security system. Then when I lived in Texas, I heard about ADT. When we came up here, moved to Virginia, I decided to go with ADT because it seemed reliable. They are rated number one the last time I checked. ADT has very good customer service and good sales. When the installation team came out here, they were very detailed, explained everything in layman's terms, easy to understand and allotted time to follow up with the questions. Excellent work.

The sales rep from ADT was great. He had a lot of information and answered all my questions. The installation was quick and the installers were clean. Also, they wore their masks. The camera doesn't work though. I had two people come out here twice and it worked while they were here. A day or two later, it stopped working again. The first time, the camera wasn’t connected to the internet extender. So, they did that and it worked for a couple of days. It stopped again and the rep came out here again and reconnected it. I'm sick of calling and I’m very dissatisfied. It was a horrible experience.

I've seen people with ADT and their advertisements are everywhere like in articles and on the web. I've also heard people say that ADT has been consistent and they never had a problem with it. I figured I'd give them a shot myself. Their guy was very nice and he explained everything to me in detail. I fully understood everything. The system is effective and I’m satisfied. My father is home by himself and I'm in an area where there are a lot of people running around at night and I work late. With the system, I can take a look at the house at any given time like when I’m on my lunch break. It feels very comfortable and my father feels safe too.

ADT gave me more than what I originally walked in wanting. Their sales representatives were super friendly and very informative. I didn't feel like they were cheating me out of anything. They were very straightforward with me as to what I needed for my home and what they recommended. A handful of days in, my camera stopped working at my door so I called them. They tried to have me reset it virtually and it didn't work. So, we called somebody out and then it randomly restarted a week later. It could have been a system malfunction. But it works now. The system is super easy to use. I can set and unset it from my bedroom, which is great. It was a new home so I needed to feel secure in a new environment. And I feel more secure with ADT.

I liked ADT's promotion that gives like a $100 gift card. I kinda compared the rates and theirs is a reasonable rate with everything installed. Initially, on the phone, I decided to go with the lowest value plans. But then, when the technician came, he gave me this and that offers. So, I ended up installing everything and having the $60 plan. The system is so far, so good.

This company installed a security system on one of the unit of my rental property without asking my permission. Needless to say that to get a profit, Protect Your Home, did not bug themselves to request a copy of the lease agreement from the person who ordered a service and signed a contract. In fact, the service contract was signed by the girlfriend of my tenant, she is not on the Lease, and I never heard her name before. How possibly this happened, - the alteration to my property without my permission and verification of residence of the customer.... Questions, questions, questions.... I think the court will provide the answers and lessor to the negligent business, named Protect Your Home.

I like the system. I’ve had it before in Florida and I've been very happy with it. ADT has always been very good. The sales reps were very nice and helpful too. They sat down and did their job, and they did great.

My son's had ADT for a while and he's had pretty good service with them so I went with them. The sales was very good and I’ve got a pretty good deal. I had no issues with the installation. The guy was very good with explaining the features and functions of the system. We've had no false alarms yet so I think the system works really well.

I used to have ADT before. Then I've seen an advertisement for huge savings for veterans so I called. There was some confusion when I first talked to the salespeople. The manager, Joe, said the $850 I would get for the promotion, and being a returning ADT customer, I was gonna get a total of $1,300-some worth of equipment for free and I only ended up getting $1,100-some. They said I had a $39 credit yet that I didn't use, which I didn't argue it because I tried to explain to them. The only thing they would give me was $1,100. I just felt like I was lied to on the sales side or they didn't know how much I was supposed to get.

The ADT rep whom I spoke with when I signed up was misleading and he told me a lot of lies. When their technician came out, apples weren't to apples. Everything I was told on the phone is not what their tech is allowed to do. They sold me on the job and put the installers in a bad situation because they had to come to my home and put a plan together. They had to inform me how everything was gonna go. The tech was very professional and I was happy with him. The tech ended up calling ADT management and he got the cost down from where it was gonna be. Even so, that wasn't what I was told by the rep. Though I would recommend ADT, buyers should not listen to what they are told on the phone.

ADT's sales rep have all been very polite and tried to accommodate me. The installation was okay, too. But the system is still not working and their reps have been out here several times. The first time, there was a big mix up, so the tech left and only set up the two little door sensors. When he came back, he didn't show up until Friday afternoon and told me that he was running late, then I wanted to reschedule. I rescheduled for that Tuesday, so when they didn't show up at five o'clock on Tuesday, I called and they said it was a closed ticket. But I didn't have a camera at this point. We rescheduled again then I had somebody else come out here. Different people were in our house like until 10 o'clock at night and it still did not work.

Before I had ADT on my old house, I had Vivint and their prices were really high and ADT was a little cheaper. They had very good customer service, too. I wish I got more features than what I got, but the features that I really want were too much for me to be able to afford plus put down a deposit. I can't get the full deal of the system because being it is a new house area, the internet service that we are only allowed to get at this moment is really not good. So, a lot of my stuff is failing. If I try to go on the camera when I'm away from home and look on the outside to make sure, I'm not getting any signals around here. At this point, I'm thinking about canceling it for now until I can see a better internet service out here. Other than that, I already know what situation I get them on. When the internet does want to kick in, my system works perfectly fine.

I purchased a home so I decided to purchase home security. The first interaction with ADT wasn't good. I asked questions and the woman that I was speaking with didn't wanna answer any questions. She would brush off my questions and she was more concerned about getting the fee and the installation set up. I kept asking her questions because I've spoken with someone else and was trying to compare equipment and why were they giving me something that other companies weren't offering.

ADT sounded like a good deal. The representative was a really cool guy. He was the one that came in and installed everything. I paid $1,600 for my system and he told me all the devices were absolutely free, and all I paid for was the monthly and just the installation fee, which turned out to be a complete lie. Come to find out that’s something that they usually do just to get people on board, which I think is pretty bad, but it is what it is.

When I called ADT, the person I spoke with was very helpful and very quick. It was pretty efficient with the scheduling. They were very helpful on the phone. They were on the ball and I appreciate that. I'm glad we're doing business with them. The rep was a nice young man and was very helpful. He tried to sell me more than I was looking for. But he was accommodating. We settled on something that was agreeable to us. He was also very thorough.

I already had an alarm system but I wanted to renew with somebody different. I did an upgrade with ADT because I had them before. It's a monitor system. If I open the doors, it tells me when the door is open. The tech did exactly what he was supposed to do. It didn’t take him long to do the installation which was about an hour, hour and a half.

Installation was great, and the guy was nice. He knew what he was doing. I don't have cameras, but I like how the system chimes when people open windows and doors ‘cause I have a toddler. If I don't see him and I hear the door open, I know where to go.

My car was broken into. It was parked in the driveway. When I called ADT, they promised me a camera for my driveway. That was what I really wanted. Then when I talked to the installer, he said that ADT gave me a free camera but it would cost $250 to install it. So they hooked us and then they let us down. The installation was okay. The system seems to be working before the guy left. But now, it is not working. We turned it on, left the house, and apparently was working fine. But when we came back, my husband and I just walked in and that was it. It didn't go off.

I was a new homeowner and I was talking with some people, and they had recommended the ADT service to me. Also, a few family members had it. Everything was amazing. The rep was awesome, regardless of me and him playing ball together. Any question that I had, he answered it as an ADT professional. I feel good about how secure my house is. It took a little less than two hours to get everything set up, which was good timing.

The installation of our ADT went great. However, they said that they would give us the alarm system, cameras and one camera for free. But then in the installation, they said no. I had to pay $60 more for each month for that one little camera. But I like that it alerts very quickly. I accidentally opened the door with the alarm on one time. We're happy with the service.

The ADT guy over the phone was good but a little misleading. He said that the system was just $99. Then when a rep gets here, he said that we had to get other stuff and it was $600 and 60 bucks a month for three years. It was quite a big difference from what the guy was saying over the phone. My wife said that the guy who came out made it seem like the $99 package was not really worth getting for the protection that we wanted. We got four doors and a motion sensor and a camera for 600 bucks and 60 bucks a month to monitor one camera. Those seem like an awful lot. I wanted to get the camera that would go outside. But the guy said that it was an extra $200.

I had ADT some years ago. I got it again and now, it has a lot more offers which I'm happy about. Things went very well with our sales rep and their tech was very professional and helpful through the whole setup. I love the system.

I was a former customer of ADT at a different house. I was with them for 10 years then with a rival company for four years and now, we're back with ADT again. The salesperson did an excellent job of telling me what was available and how much it was gonna cost. That person helped me choose what was appropriate. I was very happy with that. The customer service has also been good.

The installation of the ADT system wasn't put correctly at first. We had some sensor issues so we had to call them. They got somebody to come out and fix it the following week. But it could’ve been faster. Other than that, I like the fact that the app on the phone is really easy and accessible.

Everything was very quick with the sales rep, and it was cordial. The install staff was very professional as well. The technician got everything done very quickly. Everything went well.

I’m a previous customer of ADT and this time, I’ve had the system for barely a month. The rep was very good but I'm not happy that the system goes out of service a lot. I’m in the woods and I don't get great reception some days. I can bring the system up on my phone with the app and it’s good. I understand that and it’s easy to get.

I was spending more time at home. With COVID, break-ins, and everything that was going on, I wanted a warning before somebody came inside. I drove past someone’s house and saw an ADT sign. I got their system and had a very sweet and nice rep. The lady on the phone was awesome and the two guys sent to my house were great. They were nice, polite, very sweet, and helpful. And there was absolutely no mess at all. The installer had gotten in and out before my family realized that he was finished. The whole experience was really awesome. I made an appointment in March, right when COVID happened, and I got scared. I didn't want to let anybody in my home so I pushed it back for months. But the system has been good so far. With it, I sleep a little heavier. And my six year old turns the system on.

It was very positive with the ADT sales rep so I moved forward with learning more about it. He was very personable, very friendly, and very knowledgeable. Then, the installers were very thorough and they knew what they were doing. They explained everything in a way that I can understand. It’s just I’m a senior and even though they gave me a real good deal, it’s still kinda high. I thought I was gonna be in the $30 to $40 range but I’m in the $50 something range. But it’s worth it. And they worked with me being an elder on a fixed income to make it more affordable. Right now, it’s not stressing me financially too much but at some point, I don’t know if I have to revisit it.

ADT was on the internet and I heard they were a good name so, I took them. I understood everything the sales rep told me. It was a good experience. The installers explained everything to my satisfaction and showed them as well. I give the system’s performance an A plus. I feel safer since I’ve had it in my house.

I've heard about ADT a lot so I decided to try it. The sales representative was very professional. He explained the unit to me. He gave me the best advice. They went and evaluated the house and just mailed the package out. He had a person he was training and he let the guy do it. And what the guy didn't know, then he trained him to do it. He seemed like a very patient person so I thought that experience was very good.

We were moving in and we got all these phone calls. The person needed to let us know that we needed internet if we wanna add cameras. But because of what's going on in the economy, I had to do an extended installation. At the time of the service, which was the first week of September, it was very hard for me to get an internet servicer out to my home within seven days because they were backed up with everyone doing remote learning and people working at home.

ADT has been around for a while. I was considering it, and I looked at some options like SimpliSafe. One of ADT's guys had called me and I wasn’t ready. I told her to go ahead and send somebody out. The rep I dealt with on the phone was very good and helpful. I pretty much knew what I wanted, and I told them. The installer was wonderful. He was very informative and he wasn’t high pressure. He did not pressure me in doing anything I didn’t wanna do. So, “This is what I need. What do you think about this? What do you think about that?” He was very helpful and knew exactly what he was doing and what he was talking about.

When I first chose ADT, I had a paper that came in the mail saying that I could get ADT for the price of 27.99 and I'd get a free 100 gift card. It was a good plan and I could meet that plan because I don't work and I just get Social Security. But when the guy came out and put the stuff up, he said that that wasn't the plan that they had installed in me. He did the $57.99 plan and I took it because I wanted ADT coverage and I wanted them to protect my home.

The ADT system is fine but one of the magnets has fallen off of my sliding glass door. I also still have not received my $100 gift card.

We were applying to get ADT as it was and then when I was calling Spectrum, they said that they had a partnership with ADT. The representative on the phone was very nice and polite, but I wasn't happy with him. I asked him numerous times if this was direct ADT, and he assured me many times that it was. I didn't want a third party. I wanted direct corporate ADT. When the tech came, it was awkward and uncomfortable for both of us because they weren't ADT. He was from Protect Your Home, which we ended up getting anyways because we were in a rush. I did not appreciate being lied to, but other than that, I haven't had issues yet so far. From what I know, in three months, then we get transferred to ADT entirely, so that makes me feel better. All in all, I feel safer with the system. I have two small children, which was why we were rushing to get it.

We needed a little more security within our home. We have two detached garages for two cars and we had been broken into years ago. So, I thought the security system might be another safety for us and that if someone did go in that back door again, it would set off an alarm. I let ADT's advertising sway my decision to go with them. During the sales process, the rep went through things very hurriedly and threw a lot at us in bulk, so I really didn't comprehend everything he said. But I thought at the time I was getting a basic understanding. The one thing I should’ve requested was that I need to see my full contract matches a couple of sheets of it.

The ADT rep on the phone was good but the installer had a hard time in solving the home keypad thing. So he put several holes in my wall. He was there for a long time and I don't know if he didn't understand or didn't know the details about the ADT security system that he couldn't inform me. I got window guards or the chimes that are on the windows and doors. He didn't explain the different modes it has. Also, he didn’t have a mask when he came to my house.

I had ADT a few years ago and I canceled it, and then I came back. The sales agent was very professional. He explained everything to me and didn't leave anything out. There wasn't anything hidden. Because of my history with ADT, the manager described me as a premier customer so he was able to get me some promotions. He was able to give me a little discount on some of the camera work. So far, the system is good. As of right now with the cameras, I can record people that come, unwanted people, or any kind of intrusion and it gives me that little extra sense of security.

The guy who installed my ADT system was great. However, the first guy whom I spoke to at ADT told me it was gonna be a certain amount a month and that there would be no charges for installation. But then, the installer was charging me $500 to put the system in. The next thing I knew, the installation charge was down to 30 bucks. Other than this issue, the system is good. I got the keychain remote, sensors for my doors and windows, and a motion detector inside my home.

I had ADT at my other house before I've moved for four years. When I moved, we just brought it on over, except that they told us that we couldn't bring our equipment, so we had to buy all new equipment all over again. So far, so good. We had to call them back within a week after they had installed it because the timing wasn't cutting off when the door was open. They came out and fixed it but then they wanna charge us. We hadn't had the equipment a week and they wanted to charge us for that. But my daughter called and got that taken care of.

We had a Westec that was not active when we bought the building. I never turned it on so I called to get it activated, and ADT came out. They said that they couldn't do it. It was too old. So, I had ADT put a system in. It was wonderful dealing with them. The same gentleman came out the second time when I had more questions and he handled it well. His boss came and checked things out when everything was set up. They both explained to me how to do the setting up the alarm and so forth. They were very good. I set the system off this morning by accident. I went outside of the sliding door and I forgot that I didn't disarm it. So the line came on and I got a phone call. I talked to someone and they told me how to shut it off and to proceed, and to have a regular day. So, now I know it works. It was very interesting the first time that I've been through that.

The installer was courteous, explained everything that he was doing, and gave me his thoughts on where I would like for everything to go. He Installed everything pretty good. The system's working well. ADT has been around a long time. It'll be a good service if you got the money to pay for it.

The sales reps were good. They were really nice. The installation was good too. The guy explained everything. However, I forgot how to deactivate the alarm in the keypad. I just use my phone and using your phone, it's easy to deactivate. We feel more secure with ADT.

When we purchased our home, we opened our mailbox and there was an ADT flyer there and we went with it. USAA also mentioned it to us when we were getting home insurance. The technician that was sent to my home was very knowledgeable, very helpful and helped me pick the right plan that was within my scope and what I wanted to get accomplished at the moment. The initial plan wasn’t kinda like where I wanted to go, but then, we worked it. He met me halfway with getting me what I needed, and then also keeping me within the price that I wanted as well where I found a happy medium.

Most people have ADT so we just choose that. Everything was good with the sales representative. The installation team was great too. I’m satisfied with what I have for right now. I feel safe about it.

The first contractor seemed like he was only worried about trying to sell stuff, what you can get, but I still have an issue with the system. Then no one showed up the day a person was supposed to put the system in. No one called and told me the guy wasn’t gonna make it ‘cause he was injured. When I called inquiring about it, questioning what happened, the girl put me on hold and told me she would text him. I was on hold for almost an hour, till I hung up. But then the people I talked to after that were a little better. At the time I canceled it.

ADT has a very good name and they’ve been around forever. I received a mailer that said that for 27.99 a month, I could have a service. I presently had Brinks and I was paying $41 a month. I'm 70 years old and my wife and I were on a fixed income. So, at $15 a month, that's almost $200 a year. We figured we'd go ahead and give ADT a call. When I called the operator, I explained to her that we had a system in and it was working great but we were looking to getting a $15 lower payment a month. She said okay and that they would come out. We have 17 door sensors, three motion sensors and two glass breaks. She said that if there was a problem with anything, they would swap it out. I told her to go ahead and send somebody out.

I looked ADT up on the internet. I knew them because it's been around forever. Everything was as advertised and there were no surprises when I talked with the sales rep. I'm still learning the system as I go because there's so much to it but the technician got me off the ground and I know where to call if I have a problem. I liked them.

ADT has been around forever and I had them put in a new unit. I added the front door lock and everything has been good.

I knew about ADT for years and my wife had ADT in her house in California. The only thing I don't like about the system is the panel and the doorbell camera. I was hoping that I could see who was coming up to my house through the panel from the doorbell camera, but I couldn't. I called ADT about it and they said that there were other panels that I could get. But that wasn't brought up to my attention when I was getting my system installed. In my previous system, I was able to see who was coming up to the house through the panel. But with the ADT, I have to look through my phone to see who's coming up to my house. But if I'm sitting at home, I am not gonna be glued to my phone 24/7. That's why my wife and I are talking about canceling ADT and going back to our previous company. Other than that, everything else with the sales rep and the installation has been great with ADT. I told my parents to go get them.

I like the easiness of the system and the whole aspect of the security feature. I had them in my old house, and when I moved, I used the same company. The sales rep was very good and the installation went quick and smooth.

My son told me that ADT was the best. I like it. It gives me security and peace that I don't have to worry about anything when I leave home. It's just that when we tried to call them, we couldn't. They won't let us call them. Then in the contract, it says that the price is set for three years. My husband said that if they jack up the price, then that's gonna be more. But everything else is good. I'm glad I got ADT. I'm not scared about my home because they're taking really good care of us. They went out over and beyond in helping us. They treated us really well and they were professional. I appreciate that so much.

We had stopped using ADT and went with a different service. We weren’t happy so we ended up going back with ADT. More than likely they would be more cost-effective. The guys that came over here were great. However, I called and I had this ADT coupon thing that was in the mail and it said that all of this stuff was included, an outdoor camera and an indoor one. Even when I called the guy, he said all of my windows and doors would be covered at no extra cost. There were two additional window things that I needed so he did that.

I had ADT in the past. I got them again. The reps I worked with were good. I just got a doorbell camera installed on Friday. For some reason, it's not working properly. I noticed it last night. I also notice that the camera is all scratched up. It looks like it was used. It doesn't look like a brand new camera. There's a lot of deep dings on it. So, someone is coming out on Monday. I wish someone could have come out sooner, but they only could come out Monday to swap it out and to find out why it's not working properly. We have no online connection.

We were ADT customers years ago. We switched but we weren't satisfied with who we switched to so we decided we wanted to come back to ADT. We had a good experience with our sales rep. They were able to help us walk through the plan that we needed. But there was a point where I didn't think she explained everything clearly about the package so when the tech came out, we weren't aware that for any of the additional things that we talked about, we would need to pay upfront. By the time the installer finished going over what we talked about with the rep, he was expecting almost a $700 downpayment or deposit. That kinda took us by surprise because I was going over my notes and I didn't recall the sales rep saying that we would have to pay anything upfront.

We just bought a house and my girlfriend wanted to get an alarm system. We got ADT since this was the only one that I had heard of. The installation went really well. The guy who came was awesome and super helpful. He was also wearing a mask and he was using hand sanitizer frequently while he was working on everything. I like the fact that I'm comfortable leaving the house because everything is monitored. I can activate and deactivate the system from anywhere using my phone which is pretty nice.

I was asking ADT's rep about prices. She was telling me their system was $99. I was telling her that there was more to the cost than $99. She also said their techs would call before they came and they would give me a timeframe. But then, they didn't call. The lady on the phone needs to know more about what she's selling. When their salesman Larry came, he explained everything. He was able to demonstrate the use of the system. He was telling me prices and he said that they never call when they were gonna visit. He said that if they said that they would come between 2:00 and 5:00, they would be at my place within that timeframe.

I had a security system but I had this brochure and I wanted to get my internet re-hooked up. I called that and one thing led to another from CenturyLink to DISH Network and they finally pushed me onto ADT. I had a wonderful sales rep who was in his 20s. He knew his stuff and was 100%. The packages were super-duper. If you have a lot of money, you could do it. But I don't need all that stuff.

ADT was a pretty popular alarm monitoring company. I got a sales rep from there who was thorough and knowledgeable. I told him why I was calling originally and he told me what I currently had as well as what he thought I needed. He knew the product and what I was looking for. Originally, he came in at a price that was kinda astronomical and he said that he figured I would choke at that price. I said, “This is what the other company I'm currently with was in the ballpark," and he put together a package that was better than what I was getting there. That's why I went with ADT. He was good. We got a camera system and I know who is coming to the house and who is dropping all packages. I know if anyone is in my backyard, coming in my front yard, or ringing my doorbell.

I heard about ADT from friends. The rep was very professional and courteous to what I was looking for. Very helpful in explaining things. And then, the installers were very accurate, also professional, helpful, and easy to talk with and explained everything. Nobody has been in my house so it's a good deal for me.

I needed to get some security because of a relationship and I chose ADT. My experience has been wonderful. The installers and everybody from the get-go has been nice and professional. They have taken good care of me. I was pleased. The people they sent to my home were knowledgeable and explained everything. It's easy to understand. You make a payment and then all this goes to you owning the system and you're able to move the system with you if you choose the move. It's self-explanatory. To put my system up, it took them two hours. It was quick and easy, and I didn't have any problem at all. The system adds up to my expectations of what I was needing and wanting, and it works well. It's a good system. The people are awesome and I highly recommend it.

Everything went well with when I dealt with my ADT sales rep. I was promised two cameras though but when their tech came, he told me I would only get one. He started doing all of these discounts. He discounted me out of a camera and I need another camera outside. I didn't like that or their false advertising. Now, they're trying to make me pay $200 something for that camera. The system I got is a little complicated for me. I need the tech to come back 'cause I need him to show me something else and unplug some things. Other than that, the system I got is alright.

The installer, Javier, was great, very professional, kind, friendly, and informative. He also wore a mask all the time. But I called ADT to send me the information in a format where it could be sent by mail because I was having a problem. I also forgot my password which is four letters and I should’ve known that as well, but everything was done. It’s the first time I've ever had security and I know that ADT is pretty much number one. So, I feel that I’m very secure up there. I had a three to five-day trial to try to see how it works and it takes a while to time yourself. One time, I ran and disarmed it because I had to remember that my phone was still charging and I was walking out the door. I’d rather disarm it and arm it again than to have it go blaring. And I appreciate the fact that I can look at it from my phone. I just tap into it and I see my living room.

I'm very pleased with ADT. The only caveat was we had a salesman come out to go over with the system that we wanted, but we weren't moving into the house yet and we didn't have WiFi yet, which didn't tell us. He came out and he priced out the whole system for us and he planned the whole thing out. Months later, we called back to have everything and for them to come back in and install it, and they had no idea what we had already planned out. So, it was a complete new sales call from the beginning.

We went online and we filled out a form for a “free quote.” We gave ADT all the information and the address of the house, my name, my phone number but we never heard back. But we got another call later. We made arrangements for somebody to come out and give us a survey and that was Josiah. He did a good job. We never had a security system before so it's a little bit new to us. I thought one of the things we were gonna get was a video of anybody that came to the front door. To the best of my knowledge, I have not seen that yet. But we are still in the midst of moving and we haven't paid a whole lot of attention to it. We haven't read the manuals and the directions. The other day, I rushed out of the house without turning the alarm off and realized it a little too late, but I came back in and I turned it off. But then I got a call from ADT to make sure everything was okay. They were pleasant and professional.

My daughter looked ADT up for me and the rep came out maybe a day after. He was a gentleman. When you go out the door, it says exit and when you open your door, you go out and it tells you, which is good.