ADT Reviews

I had ADT give me a quote and their price was very high to replace an old system. So, I have another outfit that I'm looking at now. I have an older system and some of the cameras don't work as well as I'd like. So, I went ahead and put another company's cameras in myself. That's why I don't really need ADT as much as I used to. Also, like the other companies these days, ADT has fallen short on service.

I wanted to be secure because I'm a retired federal officer. I got ADT and I have used them for about 10 years now. Their service has been good. But some of my neighbors didn't like that I was watching them on my webcam. They felt unsecure and they were very uncomfortable. So they started calling the police on me. At the time, I was in some kind of apartment. But I moved and now I own my own house, so it's a little bit better.

When something goes wrong, I would call ADT and they would come and fix it. They're there to answer and the people that they've sent out have been nice and friendly. ADT is reliable and I'm satisfied with them.

The only reason I'm still with ADT is because they renewed my contract without telling me and somebody forged my signature on the contract. My control panel stopped working and I needed a new one so they came out and put a new one in. They told me it would be totally free but it was not and the installer signed my name on a three-year contract at that time. I reached out to them multiple times and they said they couldn't do anything about it. They just pretty much blew me off and didn't care. But as soon as my contract is up, I'm cancelling and getting rid of them all.

I have ADT for almost three years now and I'll be talking to them in the beginning of September about renewing. But it depends on what the price is because I have a very basic coverage. On the first three years, you're paying for the equipment and the service. So when I call them in September, if they tell me the price is around the same, then I know I'm not going to continue. If they tell me that it's a lot less a month now because the equipment's paid off, then I'll continue on. Other than that, I paid for this year in advance and we went through it pretty easily. There was no confusion and they've kept perfect track. So if you call them for something, they answer the phone and they answer your questions. I like that.

Somebody from ADT came out and set up our security system. Everything went well. We have our own cameras, so I'm satisfied with what we have right now thru ADT. I've also told friends that they should get it. We never had any problem with it and I feel protected with it.

I've been using ADT for about 40 years in several different states and different cities, and they've always been there for me when I need them. I've done upgrades several times and each up upgrade is better than the previous. You pay for whatever the cost of it in over several months with no interest.

For my first 20 years with ADT, I was happy with the service. The price worked for me and everybody was super friendly. You get exactly what they promise. The system works every time and it's very prompt and easy to use. There was a time when I accidentally set my alarm off and the police were there in less than three minutes. It was an accident, but I was glad to see the response time. The problem came up when I moved because I found these other people that were willing to provide the same service for cheaper. Then somebody with ADT told me that I've been with them for 20 years and that they were gonna work something out with me. When the technician set up the system at my house, I specifically told him we were gonna be moving in a year. He said, "We'll put it here for now, and when you move, you have to pay $150 for us to come out and re-install it to your other place."

The service has been alright. However, at one-time, we never could get the camera to work. We finally quit messing with it and I bought my own cameras and put them up. I started to cancel ADT two months ago because I needed to cut my budget and I kept seeing advertisements where people could get that cheaper than what I was getting. They brought the price way down on it, so I still got it. That was a good deal.

When we bought the place that had ADT, there were already old systems that were disconnected that were still there. We tried to get ADT to update but they said all they could do was update a couple of items, but not change all that other stuff out and we never could understand why. We told them we'd just put a whole new system in, but they wouldn't do that either. We've just dealt with it and paid for stuff that does not even work. We had them put in the Pulse system too but that doesn't work too. We got cameras there and they say it's all recording through the DVR recorder, but we can't view anything anymore on it. We begged them to lower the fee because so much stuff didn't work and they lowered it a little bit. Since we've got it down, all we have is if somebody opens the door and breaks in, the cops are called.

The service has always been stellar and for the most part, the system has worked great. They had to come out and change something twice on the system. If it's any of the smaller problems that I've had, they've been able to talk me through how to reboot it. They've always been spot on. They're very appropriately reactive and, at times, proactive. Any time I call, they have their security protocol to make sure that nobody can just call up and say or do anything. I've had two burglaries within six days and I saw that the police came out. I'm currently away from my home and I can turn my system on and off from my phone if I have somebody go in the house. ADT does what they say at a price point that's reasonable. I would, without a doubt, recommend them as a company. They've been great for my money.

Since my ADT security system has been installed, it has worked perfectly without any problems.

We had a very strong 80-mile-an-hour gust of wind that came up and blew a door that wasn't completely latched. When that door flew open, it set off the alarm and ADT called me right away. We were able to look on the inside of the house with the cameras and the local police was alerted. They came, did a check, closed and latched the door and everything was good. I like that there is no hassle with ADT and the system works. A lot of my neighbors have it. Some of my neighbors have other systems and the ones with ADT are very satisfied.

Our system went offline a couple different times but no one called. The 24-hour battery also died but no one called. One of our cameras went out but no one said anything. It was disturbing. We were paying ADT to monitor our house and we felt like nothing was being monitored. There was a city power outage at night. That's the most important time. That's when things are gonna happen because everyone knows power is out. But there was no call from ADT. Finally, I called a couple days later and asked what our system was saying. They said, "It now says you guys aren't online." No one thought about calling us. It was disappointing.

When the alarm went off, my wife was in the garage talking to my daughter and didn't realize that it had gone off. She forgot the password and the police showed up. I remembered the password, told them and everything got taken care of. But I got a bill from the city for $273. Then they fined me for not having a permit to have an alarm. The lady said to me, "Let me send you something and we'll try and get the fee waived." I asked what would happen if it couldn't be waived. She told me I have to go back to ADT and try and get the fee waived. They put the alarm in over a year ago but nobody ever told me I needed a permit. Also, when my alarm goes off, I can't hear it. I told ADT that but they said it'd be another $250. They're charging me enough money a month and want more money. I feel like shutting my whole alarm off because I don't feel like I've been treated right. I feel like I'm being taken advantage of.

The rates keep going up. We've had a couple of interactions with the team on batteries that have gone bad, and we've ended up having to supply our own with those and finding them on our own.

ADT is a great service for what you pay for. I've had it for a number of years now. Once there's a problem with it, they will help you through it on the line. But if they have to come to you, it's a charge. Sooner or later, I'm gonna be changing to something else.

I'm very satisfied with ADT. Having the system installed was comforting. However, I have wanted to get the security monitoring vision but the price is a little bit too high.

The system is out of date. We started using ADT more than 20 years ago and the central panel is somewhat falling apart. ADT gets the basic job done but pricewise, they're more expensive than some other options. We had to have a service tech out a couple of months ago because we were having a lot of problems with getting them to function properly. That got taken care of. When everything's working, we feel good. The cameras are good.

We've had a good experience with ADT. They are very responsible. When we have issues, we can call. When we have the alarm tripping off, they're quick to call and ask to make sure everything's okay.

ADT sold me a system called Pulse. Using your phone, you could activate light switches in the house and turn the alarm on and off. It worked great for a short time but ever since, it's been spotty. Sometimes I can turn on one light, but I can't turn on the others. Sometimes all the lights are gone off the app on my phone. I've had them out multiple times to fix it and every time they come to try to fix it, they charge me but I've never gotten it back to where it was supposed to be. I've paid $4000 which is a lot of money to have them come, make me have the ability to turn on two or three lights and the alarm from the phone but it's never worked. I'm unhappy with it and I've told them so, but they can't seem to figure out why only half of it works at every time I go to look at it. It's very frustrating.

There are some people committing theft in the neighborhood. They walk around the neighborhood at night or drive and steal stuff out of people's cars that aren't locked. When somebody tried to get into my car, the cameras wouldn't work. I’ve had ADT out and I was hoping we could get the issue fixed, but it doesn't wanna detect anything outside. Every once in a while, it does but I've never been happy with ADT and I would never get it again.

Please, don't go with ADT. I have had nothing but problems with the alarm and cameras. When I try to get help, they disregard my issue and say they don't see it on their end and that it will cost for a technician to come out. I am very well educated in the alarm field and really got taken to the cleaners by their sales pitch after my Dad passed away and needed to secure his property. PLEASE DON'T GO WITH ADT.

I heard of ADT back in the ‘80s and I had a system from them back then. I sold that house and bought another house back in ’09. There was an alarm system here, but there was no way I could get it set up, so I went with what I knew, which was ADT. I like having the system. All my doors are hooked up to it, even my garage door. Even though the house is locked, if somebody's trying to get into the garage, it'll set the alarm off and it'll tell me that it's the garage door. I've only had the system go off one time, and that was because of a smoke detector. I got a phone call asking if I needed fire assistance.

We've had ADT for about two years because they were in the house when we moved in and it was convenient to use them. I pay them annually and any time I have a question, I call them and they solve the issue. Their people seem to be very attentive and their equipment is good quality. Their phone app is pretty handy, especially if there's an issue. It shows up on the phone and it's nice. If one of my kids is going into the house, I can turn the alarm off for them and I don't have to be right there.

ADT's reps were very professional when they installed everything. But they did the border a little bit too far out because it ended up having people that walk past the sidewalk activate stuff. Other than that, we've had no problems with ADT. It's very easy to sit there and set everything. We have a very unique code and they've had that as the code the whole time. If a motion is detected, I'll sit there and go into the app to see what's going on outside. And normally, when the system is activated, there's a picture that's taken so you can go back to see exactly what activated it.

ADT's service has been good and I would recommend it. Our package includes the sensors they were all in place when I moved in the house. I didn't have to do anything and they also really didn't come to see if it was connected. They just turned it on from where they were.

Our neighbors got burglarized and that made us want a security system. First off, we got some cameras from ADT, but then those didn't work. So we got other cameras and we've had some issues, so our cameras don't work all the time. We would call ADT about the issues and it has been pretty easy to connect with a person. Their agents have been great on the phone and they would always get us scheduled with a service call.

Everything's been great with ADT. I check my cameras at least once a day. I only have one camera that's operational and the other ones were put up, but I didn't have them turned on. So far, there's no issue whatsoever and the system works.

I went with ADT because they've been in business a long time and they have a good reputation that's built up on a long record. That was impressive to me. There are a lot of new companies coming into the home security market now and it calls into question how reliable they're gonna be over the long term. Plus, the way the service was described in terms of installation and support sounded good to me. I didn't wanna get involved in the installation myself because it seemed to me to be something people want to be done right the first time.

I've had ADT for years, and I've been happy with their service. I haven't had that many interactions with their reps, but the ones that I've had have been positive. ADT is a good company, and the system I have is simple. There are times where we haven't gotten signals from their system tested and may not be working right, but it's always working. I also wouldn't have the system if I didn't feel secure.

I got ADT ‘cause I moved to a brand new place, and I didn't know the neighborhood. The system is one of the things right there where I don't know so much. It's been a little crazy. The batteries trip a lot, and the customer service when I call to get help, I sometimes get bounced around everywhere. It's a little annoying. They also tell me that there are certain things they can't do or there are certain things that I didn't pay for when I already did. I got this thing called the battery replacement all the time, and when the main console needed to get switched off for the battery, they made me pay $40 for it. Overall, my experience has not been the greatest, but it's not the worst. On certain times and with certain things, they're really good.

ADT is a good service. They always call and check when the alarm goes off, and the customer service people are caring and always very helpful. The app is easy to use too.

We remodeled the house and in the remodeling, we decided it was time to add an alarm system. I know ADT is a quality company and they were available in the right price range so I told them to come out and install their system. Everything has worked well and when I have the occasional problem, they fix it either by walking me through it on the phone or coming out and installing a replacement part or something. They've had to come out here three times and all three were very customer-oriented.

I've had ADT for 10 years and I've been okay with it. I have recommended them to a friend.

I'm not happy with ADT at all. The installers let my dog out of the backyard and it went to my neighbor's house whom we have terrible relationship with. He called the police and next thing I know, the police are on my sidewalk, saying, “Your dog is down at your neighbor's house.” The installers also took a large slate rock from my rock garden, threw it down over the wall, and used it to stabilize their ladder and it's still there.

I'm completely satisfied with ADT. I asked somebody to put it in about 18 years ago, and I'm satisfied with what I have.

My mother had the ADT system in her house and when she passed away, the house came to me. I was gonna have it put in my name because I figured later on down the road, if something should happen, they'd wonder why it was still in her name and she's deceased. When the guy came to make sure the system was working okay, he said everything that I had was outdated. So, he had to update everything, which was a whole lot more than I was anticipating having to pay. So that put me in a crunch there, but nothing's for free these days. I haven't had to use the system as far as needing anybody for emergency, but it's worked so far.

When we first got our home, I knew that we needed to get security and we went with ADT. I can access the system through my phone. So that is a big help, especially if we forget to do something and we've left the house already. I like that as well as the door chime. I called customer service once to get a certificate and another time to get estimates on possibly adding more equipment. And both times, the reps were very knowledgeable and were able to give me a lot of information. ADT is a great company to go with and I feel safe with it. I've been with them for two years and the experience has been good so far. However, the price has gone up. So I am looking to see about switching to someone local once our contract ends. ADT has to reevaluate that part. But if it wasn't for that, then I'd be staying.

I've had ADT for years and I love them. I haven't had any issues with the time that I've had with them and every time I call, they respond when they're supposed to. I've got the basic stuff that I need and they had to add a different kind of box so that my pet could walk around the house. The system works for me and if I have issues, the techs always come out. They are very pleasant and do everything that I call about.

I wanted to find someone at the time and ADT came to mind. The installation team did a good job. The app works well and everything is fine.

We love ADT. If somebody walks in and the system is on, I immediately get a call from them. If you have a problem, you can call them, and they can walk you through to fix it. We took the patio door off and put the new one in, but it wasn't the exact size. We couldn’t get it to work. We went to the system and they told us how to take care of it. So, it was not a big deal. We’ve had ADT for 13 years and they keep wanting us to update but we told them no.

I have ADT for years and of recent times, my system is requiring more Tech Support than ever before. I paid a few months ago for window sensors, WAN fault, low batter fault (all noted on keypad) and this week, I have the same issues. The sad part is that ADT wants me to pay for the same services I already paid for. If the Tech had properly addressed issues a few months ago, my system should not have the same faults today. I am now having to call ADT to be told that the system will be annotated but call back tomorrow to talk about a new appointment. Unacceptable!

When a lot of people see the ADT sign in your yard, they recognize the name that there’s a security system. But I don’t like that the alarm goes off in my house while I’m asleep and I can’t even hear it. It’s not loud enough. I’ve called ADT several times and asked them about that. And my battery ran down. They said they’ll have somebody call me but no one did. It was about a couple of months ago. Their customer service is crappy. They never call you back when you call in.

While the in-home ADT SECURITY SYSTEM is great addition, unfortunately contacting/speaking with an ADT REP to schedule an appointment is horrifying. No other word describes the experience; not only long hold time to get live person online, once you reach the REP & attempt to request an in-home appointment (I'm 85 & not able to climb a ladder to change batteries or smoke detector batteries, not able to physically manage a lot of alarm components so always request an in-home appointment).

When we first got the ADT system, we had trouble with it because the first installer put the cameras where he thought they should go and he put them at an odd angle. So, we couldn't really tell. Plus, the quality of the pictures from the cameras were not that great. So, we complained about that with ADT. They came up, made some adjustments, and didn't do much with that. We complained again because we couldn't see who was coming to the door and when we got somebody up here, we had to pay for it because it wasn't within the timeframe of when we bought it. And we didn't know that. We also didn't think that it should make any difference because they were the ones that did it wrong in the first place and we let them know once before.

Beware! A 3 year minimum contract is required. ADT most likely will not tell you about the contract. There is a fee of several hundred dollars to break the contract. They will not let you out of the contract, I have tried unsuccessfully many times.

Basically, ADT sold me a piece of junk for thousands of dollars. The system problems are endless. I incurred several thousand dollars of fines from my local municipality due to false alarms while I was abroad. ADT called the police and never informed me that it was doing so or had done so. The result was compounding fines. Recently, when a smoke alarm went off, there was no way to disarm the alarm from the panel. I tried to call them so that they would not call the fire department, resulting in yet more fines, the robot menu system asked if my alarm was going off. When I responded yes, it put me on hold! The only reason the fire department was not in fact called is because the smoke alarm event never registered with them, It just goes on and on. I have begun to shop for an alternative and cannot wait to get rid of this nuisance.

Sadly, I have had a horrible experience with ADT… The system has never worked properly. I’ve only had it for three months and it was giving faulty sensor notifications since the beginning. I did not know this was happening until I open my door and did not get the normal open door signal. So I search further on the keypad and found on the events setting I had faulty sensor notifications every 10 mins. I was never notified of this through Adt.

Review of ADT Security Services: Beware! I recently had a highly disappointing experience with ADT Security Services, and I feel compelled to share a warning: read their contracts very, very carefully. Several women I know, including myself, have fallen victim to their misleading practices. ADT representatives tricked us into signing contracts that we didn't fully understand. When we attempted to cancel these contracts, we were hit with exorbitant cancellation fees.

Sometimes the alarm has the one-off and we don't receive a call, but our experience has been good. The first time we installed ADT, they called a couple of times. But then as time passed, the calls stopped coming. My husband pays for it and he said the bill keeps going up. But overall, we'll recommend it.

I am so disappointed, frustrated, angry, and feel flat out lied to by ADT! I pay $37.55 a month for my equipment and $64.19 for service. On 7/1, ADT took out $1614.24 out of my checking account without authorization. I was told that I cancelled my account early on 5/31 (I didn’t), that I was 151 days late (I wasn’t! It’s an automatic payment), and that everything was resolved when I talked to 6 people on 7/3 (which it wasn’t)! I am STILL waiting for my refund that was requested 7/3, but didn’t get logged with ADT until 7/11. This is so ridiculous! It’s not like is a couple hundred dollars. It is almost $2000 for the refund! Horrible, horrible company.

Continuously disappointed in this company. After trying to cancel my service I was told not to cancel until the first of the next month because it will lower my payout charge but I was worried about them taking another months payment that I’m not using. I was reassured that wouldn’t happen and that the next charge on my card will not be taken or that a credit could be given because I was a long-time dedicated customer.

Move my services from my old house to my new house. Everything that was told to me was incorrect. Got a surprise charge for $468 at the end of my install that I was not aware of. I’ve been on the phone for hour and 53 minutes and nothing was satisfied. My phone call was transferred at least 10 times. I explain the situation to Every department that I was transferred, I end up with an every department that I was transferred, I end up with an account manager Sonya. She was the worst and now I’m really pissed. This is the third day trying to get the situation straight.

The price is a little high just to have ADT in. It's a little expensive per month because my system is paid for. What I pay for now is just to keep it activated. If the alarm went off, the police would come to the house. I pay 27 a month for that. In October, we'll have to renegotiate with ADT because I'm not gonna pay that price when I don't call the police. Also, I wasn't happy with the basement when they put one of the alarm systems on the window. They had to use a different type of method of doing it. It came off my old system.

We moved into this house about two and a half years ago, and it had ADT in it. And where we came from, we had a different company which we were satisfied with but we figured since it already had ADT and the monthly payments look similar, we'd go with ADT. They charge us $1,500 for installation, and they installed two keypads. I can't wait to pay that off and use my three-year contract to get the heck out of there and then drop them like a hot potato. We already had a camera here, so we went with all the trouble we've had with that.

I had ADT when I lived in New Hampshire and I brought it back to Vermont. And now, I wanna get rid of it. The smoke detector ran its battery life. So, when we replaced the batteries, it didn't come back on. I called ADT and the rep told me to replace the battery and everything should be fine. So, we replaced the battery but that didn't work. So I called her and we did five different things. Then she asked what the expiration date was on it. It expired two months ago when the guy put it back in the first time when it broke off the wall. Then I was told I have to pay $100 to get a new one and I'm just not willing to do that again when it wasn't my fault that anything happened to it.

I love the ADT system. I can count on it going off if somebody opens anything in my house. I've tried several in-between and I always go back to ADT because they're just a better company. Also, it's been great with their reps. I had to contact them for a battery change and it went fine.

The ADT reps I worked with were good, helpful, responsive and personable. The installers were okay but it took them three hours to get the system up and running. It didn't work out very well. The front lock door panel was never secured appropriately, and we were told on multiple occasions they couldn't put any sensors within the door frame, but we know that they do offer that.

Please go to alternatives. I will never recommend them for your home security. 18 seconds burglary happens they say as scare tactics on their automated responses, but see here there is no resolution for 4 months. No empathy towards customer. ADT service is the worst. Very dishonest employees, culture, service, and summarily they are the worst on planet Earth to go for your security.

We used to travel a lot and when we did, we needed some security. We had one before but we didn’t like it so we changed. ADT has been good. They’ve provided everything we needed or we bought from them. The keypad is easy to use. We're older and it’s not complicated for us to set. ADT is popular, reliable and lets me know by texting me when somebody comes in the house. I like that feature.

ADT's reps were friendly, helpful, and easy to reach. Once I figured out the system, it works really well. But after they replaced the unit, it was doing something where it was taking a picture every day at a certain time of day. I was trying to figure out how to not do that, but apparently, that's a new feature where it tests everything every day. Other than that, the system does what it's supposed to do and I would recommend it to my friends.

As we got older and switched our service from our Dublin, Georgia address to down here, I've used our ADT system very little. I've gotten so old that if we get false alarms, I'm not good at stopping it. So we just quit setting it at night and still left the fire protection going. It's also getting more and more difficult to talk with someone in their office. When we first started with ADT back in the ‘90s, it was easy to talk to people. But now, you got to go through half a dozen different answering things to speak to a person.

At first, I was unhappy with ADT and I even called to let my contract go out. But the manager I talked to made everything right in the end when she gave me a lower rate on it. Then, the guy who came out and installed our system put the panel on the wall and it's not up there straight. They said they would send somebody out but never happened. But I didn't even worry about it and that has been over three years ago. Also, we tried their online tools but we never could get that going. Other than that, I'm very satisfied with the service package that we got.

When I had a false alarm, ADT was really good in handling that. But they've been getting worse and worse every time I turn around. I've had a problem with my box for years and they haven't fixed it. And they won't upgrade it because they want more money if I do the upgrade. Also, when I call for services, I have to do my own work and that's not good. I've been with ADT for a long time and they used to be great. Back then, when a customer needs a repair, they'd come and repair the stuff. And when they got here, the person had the knowledge and could actually do the job. Aside from that, ADT wants the price to keep going up but they're just monitoring. So to pay what I pay for is not worth it and I'd tell my friends to go somewhere else.

In comparison to Brinks, ADT's customer service doesn't work as efficiently. They try to get the user to fix things on their own such as battery replacements. Whereas with Brinks, you could set up an appointment for a minimal charge, then they would come and replace the batteries rather than having you going into panels, disconnecting wires, and hooking them up. I have a hard-wired system and so far, I haven't really had any issues with false alarms. When I've set it off a couple of times, I hit the cancel button, but ADT would still call just to check. Also, I am aware of updated items that are available but the only thing that I've updated with them was a doorbell camera. I use it as an addition to what I already have and it works very well.

It seems like ADT does a good job. I'm very satisfied with the service package that I have with them and my interactions with their reps have gone very well.

I've had ADT for over 20 years and for some reason, I don't have the same service as I had before. I added carbon monoxide detectors only because I saw it in the news that it's becoming dangerous, so I called them. My smoke detectors are from the builder. They're not from ADT. They only monitor them. In the beginning, the service was good. But now, for the smoke detectors, they tell me, “Well, that those aren't ours. Those are the ones the builder put in.” I don't understand how that works, but there's been a yellow light on my box forever. There’s supposed to be a primary and a secondary, and that's the thing I don't understand. But if I tell them to come over, they wanna charge me. They came out because the sensors were beeping and beeping in the middle of the night, so I finally took off the batteries and threw them outside because they wouldn't stop beeping.

I would have left ADT already had I not been too lazy to look elsewhere to find a different company because I'm not truly happy with ADT in its entirety. I'm unhappy with their fluctuation in pricing all the time. There are no loyalty guarantees for us. I've been a loyal customer for over seven years, but that doesn't mean anything to them. There are so many other companies out there that are less. I just don't make the time to go out and search. ADT's pricing keeps going up and I feel like I don't get my money's worth. With what I'm paying, I don't feel that I'm getting everything that I should be.

I didn't like that the system went off at 5:30 in the morning for no reason at all. It was just the batteries ran out. So I had to replace all my batteries.

ADT works fine. We tried another company that didn't work. So we went back to ADT. We're satisfied with it. We haven't had any problem.

The installation was nice and easy. A couple of ADT reps were in here when they were installing the system and they explained any question that I had and told me why it was supposed to be that way. So it was good.

We're getting older and feel that we might need a little bit of security. We got ADT, and the system has been good. It's easy to set and to disarm. It’s a good system. We're very pleased with it. This is a safe area but it gives us that extra to feel more secure about our house and when we have to leave. The reps of ADT have been wonderful. The installers were very knowledgeable and made a good installation. We had to have someone come down and check the system out at one time, and the battery was bad and I couldn't get the cover back on it. And the tech came down and did that for me. So, we've had a good experience both times we've interacted with any of the people from ADT.

I used ADT for years before Massachusetts. And at the time, they were probably the better ones with services. Interacting with them now, compared to 10 years ago, is a lot different. Getting in touch with the first-line customer service person is good. If you ask for manager support or manager callback, it's very little. Now, they’ve gone the corporate route where they just charge you for every little thing that you do. I'm not too happy with them right now. We bought a carbon monoxide and fire detector from them and those were installed in the wall. The product failed and we were pretty much told that they wouldn't fix it and that we needed to buy a new one. I had to buy a new one.

We had ADT at my old house, and then we also had them when we moved out here. We've had them for 20 years out here. I have a Ring that my son-in-law put up a long time ago. So, I stay with that and I have not changed anything. I keep the landline for ADT and to find my cellphone. I had a false alarm and they called immediately. Once, it went off at 2:30 in the morning and, a week later, it went off at 4:00 in the morning. The police came the first time. And the second time, I told them not to come. Then, ADT came out that next day and changed all the sensors in the door and there was a malfunction in the board and they fixed that, too. If a friend were to ask about ADT, I'd tell him to take it.

We wanted to get security for the home, so we ordered from ADT and I've had it for years. I stayed with them after my husband passed away and it works good for me. Also, the reps have all been good. I had an issue one time where they were supposed to lower my bill and I never received that discount. I called them back and the rep saw on their record that I talked to someone and it was supposed to be lowered for two years. The rep I talked to took care of that. They gave me a discount for three years and I have one more year of my current charges.

Our alarms went off by accident twice and the people that responded were very quick and very nice to work with. But we're disappointed a little bit because I don't have an instruction booklet and I tried looking up the things that need to be done online. But I don't even know what system I have because nothing was left for us when it was installed. We were told we didn't really need an instruction booklet because that's what the technicians are for, but you can't get ahold of the technicians.

ADT was already at the house when I purchased it and the only thing they did was they added a camera. I'm happy with them all the way around. We like what they do and I like their customer service. Also, I'm very happy with the features of my package.

I get along with ADT and everything is fine. The customer service is okay as long as I can get them out to put batteries in it and change batteries when some of them go out. They did it a few times but I changed the last one myself.

I've been using their service for eight years here in Arizona and they've been working fine for me. If I have a problem, I call them and they handle it usually remotely. If I need batteries, they'd send me batteries and if I have problems putting them on, they work with me and figure it out. But I'd like to be able to understand the system a little bit better, like if I want to monitor something that's history, I'd like to be able to go back, look it up, and get it on video. I'm sure they have it, but I haven't asked how to go about it.

ADT seemed to be good and we've been with them for over 25 years. I have them in one house in Raleigh and now we're down at the Carolina Beach. We added six cameras in this house here at the beach. The ADT people have been great. I just got off the phone with some of their tech people. We couldn't quite get it done and I had to get him some information from our internet carrier. He'd call me back tomorrow at 11 o'clock and there’s no problem at all there. We're just waiting to see if we can get this little glitch fixed.

I've been with ADT for years and it's all worked pretty well for me. Recently, I had a camera that was not recording motion and a tech worked with me on that. We tried different things before it was determined that it may be the camera that's not working. They ordered a new one that came in today and I'm supposed to get back with somebody on Saturday to set it up.

I've had ADT forever. I live alone and I felt I needed something to be a little more secured. My family has been over here to check the system out for me if I ever needed conversations. It's fine. It's just whoever installed the system in the first place didn't connect all of the door signals. So, we called ADT and this other gentleman came in. This has been a long time. He was wonderful.

We were looking for a security system and we ended up with ADT. We haven't had any problems with our system other than changing batteries. We've been pleased with it. I haven't had any dealings with anyone, other than just calling once in a while to get a yard sign or something. Getting an actual rep is like with everything else. You just push a button or two and you'll finally get to the right person. I would rather have nothing automated but unfortunately, in our day and time, everything is. It's not too bad though. Since having ADT, we had never been scared to be out here. The reason for having it is we want something when we're away from home and to be sure our stuff is protected when we're gone.

I like that ADT has people that monitor 24 hours, seven days a week. Service people have been professional and diligent. The system is easy to learn and well up-to-date. If someone I know were searching for a company, I would recommend ADT.

I've always had a good experience with ADT's customer service team when I had to call for an issue or a question. I did have one employee who was really helpful. His name was Mel and he did a really good job. The installation went well, too. The installers were quick, got the job done, and were out of here in the right amount of time. As far as the system, one of my favorite features is the indoor camera that I have. I'm allowed to check on things when I'm away. I would recommend ADT.

My military nurse wife was called up for duty and since I worked, I wanted to make sure that the house was fully protected. So we got ADT and they gave us a great rate. It's a military rate. So we're very, very satisfied with it. The signs alone kind of deter people from thinking about entering this house. ADT made sure that we were up to date with the latest technologies but the price was a little bit too much for us, so we just have a regular doorbell which rings loud enough. We can hear it throughout the house.

ADT is a good security service. They've been responsive when alarms went off. So, it gives us peace of mind that we're getting what we're paying for. We had a false alarm. My wife forgot to put the code in to disarm the system and she never heard it, but then 5 to 10 minutes later, an officer was knocking on the door. The representatives at ADT have been all right. It's just the system has a couple of glitches in regards to how the notifications come through. Sometimes, they'll come through immediately and then sometimes, they'll lag. Also, I called ADT and they told me that a service guy would call me back in the next five minutes, and it had been three hours and 16 minutes and I haven't received a call back from the gentleman. So, my experience was not horrible, but it was not the best.

I don't like anything about my cameras or my doorbell. It never works. I can't see anything from my cameras. It's really hard to get anybody out there to do anything. The last time I contacted ADT, I was on the phone for over an hour trying to get the cameras to work. So then they had to send somebody else out, but he couldn't even fix the problem. I have been without cameras since I got new Wi-Fi and that's been about three months. My contract is almost up in October, so I'll be cancelling.

The keypad on the wall is easy to use. I just punch in my code before I leave the house and when I come home, I just enter the code again. The system performance is excellent and I'm very happy with it. We had a bad sensor a couple of months ago. After we set the alarm, we left and then we got a call from ADT saying that one of the doors was recording that it was open. So we came home and everything looked fine. I called ADT back and they said, "Oh, it's probably a bad sensor. Would you like us to send somebody?" The guy came and replaced the sensor. Everything was fine.

I wanted ADT because it seemed like it was better than anybody else's. I've had ADT so long, and the customer service reps have been good to me. When they did the installation, they did a good job. Overall, I'm satisfied.

ADT is expensive and I don't like being stuck in a contract. Every single time you wanna add something, it's expensive. I was kind of misled by our Realtor. They told me I was gonna get all this equipment for free, and they did do the installation for free but I later found out that had I gone through this with ADT, I would have got the equipment for free. And now, I'm stuck in a contract for five years with them. So, I wouldn't have done it had I known. I do use the app on the phone, and I like it. And as far as the quality, it's okay as long as you have internet. If the internet goes down, which happens frequently where I am, the system goes down. The only other thing I would add to it is a Ring doorbell system. I had Ring previously and I liked it better.

I don't like the ADT system at all. I tried to cancel it, but they wouldn't let me. My truck was stolen out of my driveway and no camera caught it. But it caught me coming out of the door running after it. I never really had to get ahold of anybody except the one time I tried to cancel it. I thought I was under a two-year contract, but the rep informed me that I was in a three-year contract.

I've had great experiences with everyone that I've spoken with at ADT. They're very polite and professional. I'm 88 years old. Some things, I don't understand if something goes wrong and they make me feel very comfortable. They don't make me feel like I'm old and dumb. I feel secure with ADT. I know if I accidentally set this alarm off, which sometimes I forget to turn it off in the morning before I come in the kitchen, that phone is ringing just almost instantly. They're very prompt.

I’ve had good luck with ADT so, I just stayed with them. But they’re a little pricey. I've had to call and had them reduce it a couple of times because they keep on creeping up on me. I'd like to get a little better deal. It seems like the new customer gets a better deal than I do after I've been with ADT for all these years. They reduced it some but I should not have to do it every so often. At some point, I'd like to have a better feature to have a panel downstairs because I only have one up by my front door. When I need new signs, I call and they send them.

ADT is good. We had a false alarm two months ago. The police were called but it was too late to cancel. I feel that's good because if it wasn't a false alarm, where we live, sometimes it takes cops a while to get to our house. At least we know that they would come out.

I went with some competitive pricing and ADT managed to beat any of the pricing that I had. The installation was seamless and their customer service has always been good. They've always been right on top of things. That's what counts. My wife feels good because of the security.

I've had ADT for over 20 years. Their customer service has been great, and the app is convenient. It makes things handy. However, their cost keeps going up, so I'm thinking about changing.

The service of ADT has been okay. I only had a problem with it one time when it went offline. The system went down for a day. The installation guy was very informative and he was very good. I felt sorry for him because he came so far from where he lives, like over two states. That's terrible. They don't have anybody local in the area. Their prices could also be a little better. But overall, it's decent.

ADT has a deal where they send a text out when you have an alarm and you can open the text up and let them know whether it is a false alarm or not. But when I had an alarm yesterday, the text message program didn't work. They called the police back and they called a couple times. We finally got the message through that it was false, but I was real disappointed that the text program didn't work.

I've been using ADT for 20 years now and I like that they work with me on their price. I trust them. They seem to be on top of things. They're good.

We’ve had ADT for 12 years, and we've been very satisfied so far. Customer service is very responsive. They came out and serviced our system for us, and they didn't charge us because it was the first incident we had with a low battery. It was the first time in 10 years that we had called ADT for anything. The system always works. I wish sometimes that it was a little easier to operate, but as long as it turns on and off, and as long as it notifies when it's supposed to, we're good.

When we got ADT, we had problems from the very start. We had to call them out because we needed to give the recording to the police but it would disappear. One time, the guy next door had a stolen bike in the garage and the next day, he came and got it, put it in a U-Haul, and took off. The night before the police went over there and said they didn't see any bikes in the recording. The film would have told them what really happened but we couldn't get it out. And that thing never worked properly.

I've had ADT for years, I got it in 2013. Every time I've called ADT, everybody had been great and got things done. I had a problem one time and they walked me through it. Everything went well.

I like the keypad and the motion sensors but I am not happy at all with ADT. They're the worst. If I could have gotten out, I would have gotten out. I had ADT in Staten Island and loved it. I never had an issue in 17 years that I had it. I figured I'd get the same alarm system when I moved here. But I have not been able to turn my alarm on three times since I've been here. All the things fall off the windows. I paid extra $150 for a sensor for the door to the garage door where it could go up and down from my phone. It worked when the guy was here but it never worked again. The first person I spoke to was friendly but other than that no one seems to help. Everyone would say they'd send out a senior tech, but I've had three technicians come out and they couldn't fix the problem. It's ridiculous. I'm paying $50 a month for nothing.

The customer service has been good. My mother was overpaying them and she had such a credit so she hasn't paid anything for a year. The installation team has been fine as well. They came out the original time and had to come out again and update the system. However, I can't get the alarm to turn off. The house is still in alarm. But every time I've called anybody, they've helped. I couldn't hear the rep with the alarms going off, but they helped with silencing. On Thursday, somebody hit the fire alarm and didn't realize it was attached to the ADT security system.

Customer service is okay, but they keep trying to get things fixed by the main office and you can't do that. There's only so much you can do over the phone. Generally, the installation team has been good. But they're always in a rush and when they leave, we've got other things that pop up within a day or so. The biggest thing that's wrong is that ADT expects the customer to exchange batteries and pay for them out of pocket. We're already paying quite a bit for the service. Also, I'm in my 70's so it's not comfortable climbing up on ladders.

I wasn't too thrilled with the guy that sold the system to me. It only took him 15 minutes to set up everything. He was on the computer doing something for the rest of the time. Also, I was supposed to get a $100 gift card for signing up. I've got two of them now but nobody will take either one of them. Other than that, everything's working great.

I've had ADT for 12 years now, and the service itself, when it works, is top tier, A-1. As of right now though, I wouldn't give a good score at all. I can't set my security alarm. I've left reviews online, and I've called ADT multiple times. They wanna do a teleconference Skype call, but due to my job, I'm not home a lot to where I can make it work. I've asked them multiple times to just come out here to look at the system because I can't get anything to work, but they never showed up to help me fix my problem. I haven't had ADT security for about the last year and a half, and I pay every month for it. All in all, I love the service, but I have had no luck. I would hate to cancel it for the fact that I'm hoping maybe one of these days, they’ll help me fix it.

I've had ADT for years. I had it at my old house in Cherry Hill. My neighbors had ADT, so I decided to get it too, and my experience with it has been very nice. When I needed a technician, a guy came over and didn't charge me, then he changed some batteries, and everything's copacetic.

I've had ADT for 14 years and they've been okay but I am looking to switch to somebody else. ADT may be obsolete now because the cameras out there now are taking the job of what the security system does. ADT has their own but I have a different company for that. I always see commercials of companies coming out with newer and better things. So, it's only a matter of time. I have sensors for the doors and windows. I did cameras on my own and that’s more of what I want now. I have an older panel and every year, the battery has to be replaced, which is why I’m getting tired of it. It frustrates me. It beeps nonstop when it goes out and I gotta purchase the battery on my own. It’s easy but expensive. It's $70 for a battery pack. So, I'm just waiting for the right moment to see a different company. ADT keeps jacking my rates up every year. There's another company out there that's probably cheaper than what I used to pay.

I've had ADT since 2013. I just have a simple system for my windows and doors and when I leave the house sometimes to go grocery shopping, I will forget to put it on. However, I put it on every night when I go to bed because my husband's gone, so I feel very safe. They're so fast in responding too. Nothing bad's ever happened, but when I have left a door open, the alarm will go off. When I open the door and I don't get the alarm off in time, they're right on the spot for checking with me to make sure everything's okay. They try first, and then a warning goes to my son. Overall, ADT is wonderful, and I have recommended it to friends.

It's easy to contact ADT because I just call the number and they answer. The reps are very professional, including the guy who came to install the system. ADT offers an extra sense of security, and I don't feel scared because I know that somebody is there to watch and protect me. I haven't had any difficulties with them. The only time is when my internet goes down, and the system is down for a while, but it picks it up right away. I don't have to reset it.

The sales representative was very good and helpful and I'm very satisfied with the features in my service package.

I put ADT in when I first moved in here about 20 years ago and the setup was very easy. The tech came, set everything up, and programmed all the security situations. It was easily done and he was here for a few hours, because at that point they were doing hardwire for a lot of stuff and they had a battery pack on the wall. Then, I recently changed things and upgraded.

It's easy to use and I get my timely alerts when something is going on around my house. Also, when I have to call in for something, the representative is helpful. I've had to order batteries for my motion detector and it didn't take a long time to come. We haven't changed the batteries yet, but I don't think it'll be a problem getting it done. The representative told us we can always call and they can walk us through if we need any help. I'm satisfied with the service.

We first got ADT 20 years ago. It sounded like a good deal. Then, my husband passed away and I moved here to my new home and I continued on with the service. I'm comfortable with the system and I've had their reps here and they're fine. I have had some instances where I might have done something wrong or something happened and I couldn't identify it and needed to call ADT. The last time that happened, I got a young woman on the phone with me and she was fantastic. She stayed with me until the problem was solved. But other times, people aren't that sensitive when they're dealing with an elderly person. They lose patience or don't have the patience that perhaps they should. Fortunately, these instances haven't been numerous and I've been able to handle them myself.

I've been with ADT since about ’98 and I've never had a problem with anybody at ADT. I like the fact I can access the system when I'm not here. It's great. Right now, I love my doorbell camera. When I started with ADT, they didn't have doorbell cameras.

When it was time to change the battery, it was nice of them to send me a box. But who is going to get up there and change the batteries? I am 72 years old. They're not expecting me to get on the ladder. I didn't like that. Also, I called them about the chime on the door and someone walked me through how to do it and I took notes. She was new at this, but she was willing to keep me on the phone and try until we got it right. But the door is still not chiming and I've decided I'm not gonna call ADT again. They wanted to charge me $59 but I've been a loyal member of ADT since 2016 and I'm not paying a service charge. This is their equipment and they need to come and service it. I would not recommend them and I'm looking at some other choices. They're not the only people that service security.

I had the ADT system installed four years ago and the features then were okay. But now, it's low quality. They were falling off the wall, they didn't have batteries to work anymore, and it was expensive. Also, they put the heat detector right outside my shower. Every time I took a shower, it would go off and I couldn't shut it off because I was in the shower so the police would come. It was a pain in the neck. I wanted them to fix it and they wanted to charge me how much money to do that. I liked the app, though. I could do stuff on it.

Cannot stand ADT. Yes, the actual monitoring was good. But they are very expensive and do not budge on cancellation fees +++. We moved out of the country - cannot transfer services - and they not only billed me through the end of the contract but processed a cancellation fee. Would never use them again.

I was given faulty camera's that don't work from their authorize seller who phone is off and voicemail full. And Adt can't reach them. But adt still want to charge me for broken equipment still knowing they can't be reached even when they try. Adt Telling there nothing that can be done on their end but will still take my money for broken equipment.

The builder introduced ADT and I didn't even shop around because there’s a very good ADT Reward and Discount service. We asked the sales reps a lot of questions in the very beginning to evaluate the service and the installation was done in December 2022. The features of the package are good. It can monitor. I don't know the maintenance procedure though.

People should get ADT because they’re very good. I can see inside my house when I'm in here as well as when I'm not. And if I go out and don't press my key fob, I can go on the app and set it no matter where I'm at. Someone’s coming here to see what's wrong with my camera on the outside. I had the maintenance guy in my complex move the camera where I could see because the squirrel got up there and moved it over. When he did, it went out on me. We tried fixing it and it wasn't coming on and ADT said maybe it’s something with the scene card. Another thing is, my bracket broke when I got up there in the living room to look. It was worn. All I did was move the camera and the thing popped. So, I called ADT to see if I could get another bracket. But they don’t sell just a bracket. I would have to buy the whole camera and the bracket together. And that’s 100 and something dollars. So, I’ll just go online and see if I can find one or a similar one.

I just wanted to get a quick setup, which I have now. The technician who came out was able to install all the cameras and get everything to work. He was also very knowledgeable in calculating the angles of the camera so it could cover the entire backyard and front yard. I am in travel status but when I return, I’d probably add some more sensors or cameras inside the house. The app on the mobile device is very good and when I log in with my laptop, I don't have any problem. There are other things there but I want to keep everything simplified. I get alerts if anyone shows up on the property and the doorbell. So, I'm happy with it.

ADT was the first advertisement I came to after I came home and found out somebody had been in my house. And they responded right away. The customer service has been like I expected it to be. I’d recommend people to try ADT.

ADT is very on the ball and very helpful. The smoke alarms are very sensitive. Other than that, I'm very happy. I love the system. The whole functionality is good. We have no problems with it. I feel safe.

I hate ADT. When I first bought my house, they already had a system working with ADT, so I just reconnected it using my account. I've contacted their customer service several times. I don't have anything against the actual people working at ADT. The technical support team is really friendly. They helped me with every single issue that I had. It’s just I had so many issues. Something really bad happened inside my house. My daughter fell into the pool. Thank goodness I was able to catch her in time. It was very traumatic for the whole family. But I wanted to see, so I checked back on the security cameras and I don't have any recording. I called ADT and I was really upset that I don't have any recordings of what was happening in my backyard.

I've been with ADT since 2007 and I'm very happy with their service. We moved here in this house in '07, but we've had ADT going back into the '90s. I'm very happy with what they have and what I have.

I think I'm paying ADT way too much for a service that I'm okay with. The installation was fine. There was a miscommunication on what I was being sold. I couldn't get ahold of my salesman. I purchased another motion detector. I set it up myself. I was told that my dog would not set the motion detectors off, and they do set the motion detectors off. I do use the system. And I do feel better having it. I just think it's too expensive for just the products that I have.

We haven't had any real problems. ADT has worked so good so far. Service has been good. ADT is a very reputable company.

ADT's customer service has been like a nightmare most of the time. They need to do a better job of testing their apps on all kinds of phone models. They should offer a better discount for loyalty, and upgrades like free or heavily discounted upgrades based on the amount of time that I've been a customer with them. They could do a better job of training their technicians, too.

I'm going to cancel my service with ADT. Their customer service is lacking. They've been helpful. But a reflection most of ADT is who they get to stand up for their product. ADT has never come out to address my system. But when I called the customer service, they answered my questions thoroughly.

ADT contacted me when they were going to have an upgrade. It seems like it's part of their business operations that they make that part of their business plan to contact customers when they're gonna have an upgrade. They called to let me know they were coming. They let me know who was coming. They came. They did the job they said they were gonna do, and they cleaned up. They didn't leave my house a mess when they left. ADT has always been reliable and we've never had any issues.

About 10 years ago, we moved here and it was our first house, and we wanted to get some type of security. And at that time, ADT seemed worth looking into. We thought that they would have what we were looking for. So, we gave them a call. A few years ago, the batteries needed to be replaced and it was kind of fun. We did get some help getting that taken care of.

The only time I'm in contact with the reps from ADT is when they call me when I'm accidentally setting off my alarm and when other family members forget to turn it off before they enter. With that long run, there’s a sense of urgency to turn off the modem. But everything is fine with the system. I just have to change the battery on the sensors from time to time. It’s not bad. But for somebody who’s not mechanically inclined, they tear it up and tell them to send them another one.

When I first got ADT, the rep told me a bunch of stuff. I specifically remember asking them if I was gonna be locked in and they said no. Then, I found out I was stuck in a three-year contract and if I try to end it early, I have to pay everything upfront, which is three grand. That was not clear to me. So, ADT should let people know. The customer service from that standpoint was horrible. The doorbell or Ring camera doesn't work 7% of the time. If there's someone at the door, I need it to see who's at the door and it doesn't pull up. It's not good. I went to talk to ADT about it and I got the runaround about trying to get it removed. The app is good, clean, very concise and easy to use but some of the features don't work or as efficiently as they should. I would not recommend ADT to anybody and I would be leaving them as soon as my contract ends.

I’ve been with ADT for 20 years because of the service and trust that I have in them. Whenever I have a problem and I need to reset something, they do an excellent job. If I have questions, they answer thoroughly and make sure I understand. I'm comfortable with them. I have the alarm around my whole house where it announces that the door is open. When a glass is broken, an alarm will go off. And I added cameras. I feel secure, especially since I’m a retired senior. Sometimes, when I open the door and I forget to close it, and I realize I got the alarm on, I rush back and put in my code. ADT will call me in about two minutes and see if everything is okay. They ask for my safe word and go from there. Once I put back my alarm when it goes off, it clears it. Also, ADT would send me a text saying that my alarm went off and they saw that I put in my code. So, they have good backup service too.

I need to get the number and keep it in a particular place so that I'll have the main number to contact the main person so that I won't have to call so many times. I've had no problems other than a few batteries here and there but ADT has always taken care of the problem if one arose. As long as things are running properly, there's no battery outage or anything like that, I'm alright. I need to know that I'm being covered or secured. I'm super satisfied when I can put my code in or I wake up in the middle of the night and see the red light is on. I'm comfortable. I wake up several times throughout the night and double-check that. I have referred my sister and I would refer ADT to whoever.

We had a guy come out about three months ago and he boasted and said that we can’t get any better cameras. But ADT had one of the worst cameras we’ve ever had. The guy didn't know anything and he shouldn't even work for ADT. He blew us right off. He was supposed to get back with us but never did. The installation was good but you can’t see anything with the cameras. People steal stuff out of my boneyard and ADT didn't help us because at night time you can't see anything. I paid over $2000 and it's not doing the job. I wish my cameras work better.

I didn't put the alarm on during the day and when I finally did, it went off. But I worked it all out with ADT and it's fine now. I have the fob next to my bed and I just press it if I get broken in and the police comes over. The tech had to come out for that. He was very good, professional, pleasant and thorough. He was a very nice guy. ADT is always good and the security package is great. An incident happened and they helped me out and I appreciate that. They were right there for me.

ADT is a good company. It's been a good experience. Their app is fine as well. When we had a problem with the doorbell, they were very helpful with that. They came right out and they were great.

ADT has been great. The only issue I have with them is that when a product is worn out or something has to be changed, they send you the equipment to do it yourself. As a single female, I find that challenging. But, other than that, I have no issues with their system. They came highly recommended. A lot of my family members have them. But the sales rep told me some information that was false when I first received it. I was really disappointed by that. He told me one thing during installation, but then something else happened. I got ADT when I first purchased my condo in 2019. He told me that I would receive a camera and he said free of charge. I would just pay for the service. But it didn't happen.

I have a mid-tier package and the installers came out and did the installation. It was excellent. I've been with ADT for about three months and I would recommend it. The app is great.

ADT was a bad decision. They charge too much and the customer support is bad too.

I always have a good experience any time I call ADT although I don't call often because everything typically works smoothly. They always try to give me the best discount and the price is fair. I’ve always had a keypad which works great. The only thing is sometimes the key fob doesn't last as long if you use it a lot. But other than that, the keypad is wonderful. Being a single female, living by myself at times, I can put the alarm on stay and then I can walk around the house and don't have to worry about an intruder. My mom and dad got ADT years ago and my brothers and I followed suit.

ADT is the best and the service package I have with them is very good. I'm not using it right now but I don't want to get rid of it just in case.

ADT's customer service was fantastic and the installation was very good. Everything is working out perfectly and I've had no problems whatsoever. I go online every morning and I check the camera to see what was going on all night while I was sleeping. And every now and then, if I hear a noise, I just check it and see what's going on.

I reached out to ADT to sign up but my services didn't get hooked up right away because there was a power outage. Then I didn't get the full walkthrough on how to work my devices. When I call and ask for assistance on things, I'm always told I'm going to get an email on how to do this or a call back, and I don't get that. So I don't get the follow through on things that I'm supposed to get the follow through on. At the moment, I'm not getting the usual service on my garage camera. I had it since I got ADT and I don't understand why is it just happening now.

ADT is a good product. I have the basic package and I have a keyboard thing on the wall. It's easy to use and reliable. I haven't had a problem.