ADT Reviews

We've had ADT for a long time and we recently upgraded to video cameras. Customer service has been good. I had a couple of things where I had to redo the back sliding glass doors to the patio. To do that, I had to pull down the sensors. I contacted ADT and a guy walked me through. He said, “Real simple just to do it yourself. I'll tell you the package.” It was really an easy and good conversation. He was very clear and understanding of what I needed. The benefit of ADT is just having a home security system. They provide a good service. But they need to bundle the doorbell into the system as opposed to having the Google doorbell. They're working with that and they told me that that was coming in the near future. The only thing is I can get security systems for cheaper than ADT.

I have two cameras and an alarm. I'm very satisfied with the features of the package I purchased. With my signs outside, the system works and nobody is trying to break in. The sign is a big thing for a person to have in a yard so people know you are protected.

We have phone service, alarm and internet with ADT. They have not gotten my phone service straightened out yet. It's not ringing when it should ring and then again it's ringing and nobody's calling. So, it's a mess. As far as the alarm, sometimes when I go out the door or I come in, cut it off, and I come in, I can't get it to shut off right and when it needs to. Then sometimes, it'll just trip itself. So far, the system has been okay even though it's not the more and up to date one. As far as with the clarity of it and getting it set on and off, I had some issues with it. Overall, since having the system, I have a sense of security with it that I believe that I wouldn't have if I didn't have it. ADT gives real good service.

When we had the appointment, the tech came in and explained how the system works, how the monitoring would be, and all the permits. We're very satisfied. He had to come in a couple of times because the cameras were disconnecting. So, he had to reprogram it.

The package that I got from ADT was great. It tells me anybody who's at the door. The installer who came out was also great. He answered any questions I had and he was quick.

We've had ADT for 11 years now. We recently upgraded our system to a newer system. We got the updated touchscreen control panel. We added the fire monitoring system, the fire detectors and the Google Nest doorbell. It is fairly easy to work the new upgrade cause we got that Google Nest inside the house on the kitchen counter and all we gotta do is set the alarm system and turn it off. The gentleman that came out absolutely knew what he was doing. He walked us through step by step setting everything up. Any time we had an issue with the system or a code, we would just call customer service and they’d automatically assist us. However, we had the manual for the ADT system and it didn't cover the battery. So, we had to go online to look that up.

I love ADT. They do a perfect job. They're fast with helping me with issues. If they call me, they would walk me through things. That way, they would not have to come out and I would do things myself. It would save them a trip because I live way out in the country.

ADT is very reliable. Their equipment is very good. They're friendly, knowledgeable about their equipment, and their people are very good at what they do. When we have an issue or problem, we've been able to contact ADT and they've been able to answer the questions over the telephone and have us do things on the keypad that it worked well. They also needed to replace some things in the house like smoke detectors and they were right on the spot with replacing them.

We had a few issues with wiring to our internal system that ADT's techs had to replace. They also had seven units they had to readjust. But everything got done in a pretty timely manner. Their reps were great and very thorough. So far, we have 45 units and on good days, we can cover all our own power.

1) A few months ago, my alarm went off for about four minutes and nobody called, no policeman showed, no nothing. For ADT it was like it never happened at all. If it were a real emergency, I would be dead now. 2) The more recent problem, last week I called because my garage door sensor isn't working. Your troubleshooting department told me it was probably the magnet so you proceeded to ship me a magnet replacement kit. Upon arrival, I called the ADT troubleshooting department again and I was instructed and guided to replace the magnet. Upon replacing it, the issue wasn't fixed. I requested for a technician to come over to replace the sensor and fix the problem cause I'm tired of calling and being transferred from department to department without a solution.

Most of the time, our issue has either been a camera or the doorbell alarm didn't work. ADT came out and they were very helpful. We had a company one time that went to get a bottle of water out in the garage and it put the alarm off. ADT was very quick to call and react. So, it feels good that they're right on the ball. We're glad we have everything we have.

After a 20 plus year relationship, in mid November of 2022, our main pad became frozen with an error code. I called ADT customer service and was transferred to technical support. I spent over two hours attempting to troubleshoot the issue to no avail. Tech support made an appointment for a tech visit which they did not show up for. The next day I learned that the visit was intended to be another phone session? Over the next two weeks I could not get any one in customer service, sales department, service department or online to speak to me. By the end of November (still without protection) I decided to contract with another company. After being unable to speak to someone at ADT to cancel, I had to cancel credit card auto billing. Two and a half months later (Jan 2023) ADT is continuing to bill us (now for the third month) and threatening that the billing will continue. We have not had any service from ADT since mid November when their panel froze.

The application process was a little pain. It was because when I first started, I had a guy that didn't know what he was doing. He was just a guy that sells the stuff. Then another guy came in and did the installation. He fixed everything up for me. The package that I got took a little negotiating, but I was pretty satisfied with it. I didn't get everything I wanted, but I got most of it. When the alarm went off and we didn't quite get there fast enough, we got a call from ADT and they were real nice about it. We gave them the code, and everything was all done. It was pretty good. The time that it took them to call me wasn't very long at all.

The tech who did the installation was very helpful and quite a gentleman. A matter of fact, he came twice for the initial set up and when there was a battery that he had to replace. I also replaced the small batteries a couple of times. When the system wasn't getting a signal, ADT's reps would call me. Then recently, there was a problem with not getting a signal from the home system and about a week and a half ago, a technician came. Everything was well scheduled and he did a minor adjustment. He also taught me how to do things on the system and now, if that code ever pops up again, I know what to do. ADT's reps are very friendly and try and instruct you as much as they can. I like to deal with a person and not so much just the computer, and they've been very good with that. They have good bedside manners, too.

I'm 71 years old and I've never lived anywhere where I've ever had to have any kind of an alarm system. I didn't know how it worked or how any of it went. ADT seemed to be the most knowledgeable and the most friendly to explain those to me so I chose them. I was very pleased and grateful for how they took the time to explain and to make sure I understood. They didn't try to sell me anything that I didn't need.

I signed up originally with a security company called Ackerman and ever since ADT bought them, it's been terrible so I would like to get rid of it. I tried to call Ackerman and they said I had to call ADT. Nobody ever told me that I wasn't with Ackerman. I tried to call ADT and I went through about 12 different people and I never talked to anybody live. Finally, I got a little live person and they said they could not help me. I've had a very poor experience so far.

ADT was reasonably priced and it's been around forever. My experience with them has been good. When I call, there's someone to pick up. I've got everything downloaded and I have all the apps. They're functioning well. The doorbell video is good. With the system at home, I feel better. ADT works.

Having the system makes me feel more secure and their reps are very helpful. The back doorbell camera was low on battery and the rep told me how to take it apart, bring it in, plug it in, and put it back.

My biggest complaint today is for 3 months now it has said my Nest aware subscription is expired. It is included with my cameras. I have spent hours and hours on customer service just to be transferred over and over again. They charged me a $250 electrician fee, the electrician has not come out was canceled after 60 days and that charge was not removed. Their payment system debited my account $350 but it was sent to my flexi pay not my messed up bill. Finally I said fine I will just pay again. They just debited my ach $327 twice on the same day! Now I have a very very large credit. I am sooo mad!

The system works well. I've had it for 30 years. I've been pleased with it.

I love ADT. They do what they're supposed to do. If I have a problem with the system, I call them and they're on it. If I'm not at home or I don't respond right away when something happens, they're gonna call me. If I still don't respond, they're gonna call the police. I'm satisfied with the system. I'm considering adding to it.

ADT installed alarm system in our house and we have been paying them for nearly 5 years now, and they did not inform us about Alarm permit needed to call cops. Yesterday our Alarm got triggered and I was not at home, could not reach my spouse, so had the ADT call the cops, but cops refuse to come due to us not having permit. I would think being experts in Alarm system they should at least inform the customer about the necessity of having an Alarm permit, before providing services. Paying them for 5 years, and they fail to tell a customer when they first install.

The service of ADT has been really good. Their techs have been great. We like the system. I would recommend them.

ADT works well when we leave our house and arm the system.

No one lives in the house, so we trust ADT to protect it. Mistake! The alarm goes off a lot upset neighbors and police. They can't stop it from their end and so we silence it. Now we're not protected. WT

Things have been working quite well. The system is adequate and I've kept it in force. Being able to see who is on my porch was a big plus. It looks like I have my own little TV.

Overseas, 3rd party customer service to resolve issues. Multiple calls that led to no resolution. More than 18 days to wait for an order to ship for sensor battery replacements. Sensor batteries are now dead with no shipment of batteries confirmed. ADT monitoring system does not function properly as a result and my home security is compromised. Will be reconsidering my future with ADT.

The previous owner of the house had ADT and I didn't know that I could still get it. One of the people from ADT came to see me about it and said that I was available to have that because it was already existing in the house. The system was installed but it needed to be upgraded, so they did that. The tech was very good. He went through everything with me because I've never had anything like that before.

The service has been good so far. Everybody has been great. The system is easy and very user-friendly. I would definitely recommend ADT. I've recommended it to my co-workers.

My rating is only 3 stars because it is ridiculous that anyone should have to go to these lengths to get a tech on-site to resolve an issue with the equipment that the customer could not possibly repair on their own. I would rate the on-site techs as 5-stars+, and the customer service as 1 star minus.

The ADT tech was knowledgeable and he showed me how to work everything because I had never seen most of the stuff. The camera access is a good feature 'cause I'm able to see behind my house when I'm at work. Plus, it alerts me if anybody's in my backyard.

I'm happy with the service of ADT. I like the system. It's everything that we needed. I would recommend it.

The price started out fine but every year, it goes up. Other than that, ADT is a good company. The system works. I haven't had any problems except with the battery. I've ordered new batteries but couldn't figure out how to put them in. The person that I called was very helpful and took less than 10 minutes.

Having ADT, my home is monitored 24/7. My favorite features of the system are the extra panel, the cameras, and having a central app to manage it all. The customer service has been good, as well.

When I bought the house, there were some contracts with the builder that they were never supposed to go up on my bill. I got a bill where they went up and I called them. As soon as I said, "Hey, I'm just questioning, because you all told me you wouldn't," they corrected it. They didn't dispute it. Also, I had them install some external units a few months ago and I'm happy with that. I recommend ADT. I'm happy with them.

I'm satisfied with ADT. I'd recommend them.

Everybody I've spoken with, the people who installed, and the original salesperson have been great. Quality is phenomenal. Once I tried to get a loaner DVR, but ADT told me there was none. The Paris Police Department decided they were going to come in with a search warrant and get my DVR. I fought for three weeks. I talked to this man named John on tier five, who was outraged that the police came in and got my DVR. He said that they had no right to come in and get it. That they have worked with several police departments. And all they had to do is come in and get a flash drive and they're only legally allowed to go back one or two hours. When I called the police department, I told them what John said. I had my DVR back in 15 minutes. So, everyone has been wonderful.

The package that we got was excellent. Initially, I purchased three cameras for the inside. Later on, I added cameras for the outside. So now, I have a total of seven cameras. The technicians were friendly and cooperative. Any questions I asked, they answered them completely to my understanding.

ADT is wonderful. But I'm in dispute with with their third-party representative right now. I paid everything upfront and I didn't get anything extra. But they came back almost two years later and said I owed them $200, and that I never paid anything. I called ADT and they said, "You're all clear on our end. We have nothing to do with the other company." Well, you're the one who sent them out when I called for my service to hook this up. I've been thinking through this whole ordeal to cancel and go with something different.

We've had them since 2007 and they were kind of the premier game in the town at that point in time. They've given us excellent service since then. So we never have considered anybody else. They've been very good to work with. We are very satisfied with the features we have at this point. I dealt with alarm systems in my businesses for many years, and ADT is as good if not better than any of those other ones I've worked with. We feel very secure with it.

The rep was very informative. He told us all the options. The installer got right on the job. He double-checked everything and made sure everything was working. He had to go over a few things a time or two. I have also called him when I had a problem and he helped me out. But with the glass breakage sensor they put in, they need to tone that down because when one of the cats jumps off one of our dressers, it goes off. It also goes off you make a noise or bump something. They need to reprogram it to the sound of breaking glass and not just noise.

ADT helps me control everything that is happening around my house. I have everything, and it works properly. I had some trouble the first day they installed my doorbell camera but since the technician came and fixed that, I don't have any issue with it.

I feel very safe with ADT. I know that if anything happens, I can get help.

I am in 3 years agreement with ADT for fixed rate. I trusted the brand, and opted for autopay, to my surprise they increased the billing couple of times. What is the meaning of being in a contract, where it clearly mentioned monthly payments and duration, and the total payment for 36 months period. This is breach of trust, and cheap. Initially I had issues with sales person giving some info which was not in line with the agreement. I will not recommend ADT, and in case you want to go with them, make sure to check the contract and monthly payments.

I had ADT in Georgia for quite a few years and everything was always good. When I compared them with other highly recommended companies, their prices were about the same. The lady sales rep was very nice and helpful. Also, I was quite comfortable with the gentleman that came to install my system. I had a bad experience once so I'm leery.

I have been an ADT customer for more than 10 years by default since they bought Brinx. I recently upgraded my system to new panels. They tried to upsell me several items which I declined. At the time of install, the tech presented me with a Google Nest Hub, a product like Alexa, which I declined on the phone when I made the order. I did not need it. When the tech showed up for the alarm install he put the Nest Hub box on my kitchen counter. I asked about it and he told me it was a gift (quote: consider it a late Xmas present") and that he would help me set it up. He apparently changed his mind and told me that set up is not something he helps with and something I do on my own. 2 hours later I get a statement telling me they charged my card $120 for this $79 item that I never asked for and which was presented as a free item for my $1000 plus upgrade.

The ADT sales rep was down-to-earth. He wasn't trying to push. The installer was very good too. It was a bad job to be doing it within a tin building with a hot roof. I warned them before they came that it was gonna be very hot. I said, “You can tell me when you want to schedule. I would like for you to be in there in the mornings or evenings when it's cooler.” That guy showed up said, “I’m ready to go at 3 o’clock.” I said, “Don’t you wanna sit down, relax a little bit?” He said, “No, I don’t get paid to sit.” He crawled up in there then came down and said, “You’re right. That’s hot.” He hooked it up on the wall, ran us through everything and gave us our passwords. He was a very nice guy. Everything's been great. I'm happy. The only thing I don't care for is the fact when there's motion, there's no communication. We got six cameras and I'd like to know when something alerts. I wish it would alert us on your cell phone.

I got the security system, and I have the cameras also. The installer knew his stuff and helped us out as far as walking us through when the installation was done. All my questions were answered. Anytime I had to make a phone call and talk to somebody, there was no issue.

I've had ADT for almost 12 years. Right now, I'm not very pleased. I’m waiting for a technician to come out on Monday because my cameras have not been working. They've been diligent about calling and sending technicians but I'm not happy with the customer service process, with the troubleshooting that they need to take you through to figure out the issue. It’s very time-consuming. Most times, they're not able to address the problem over the phone and they still have to have a technician come out. But they always get to the root of the problem eventually, so I’m satisfied. I've been satisfied with the system itself. It’s easy to navigate through.

The first time, we had a problem with the system. But it was on our end. My husband had to download the app and get used to something that's new. Other than that, we love our ADT system. It's easy and we can easily function. We control everything from our app. It actually gives my husband update while he's at work, letting him know everything that moves. One time, my son hit the panic button and the response from the Sheriff's Department was so quick.

It’s working now and they were more responsive.

They put in some surveillance cameras for me and replaced the really old ones I had. The salesperson helped very much and he explained things in detail. The installer was great. The three different cameras I have work.

I purchased my first home back in June of 2022. Being that I wanted a home monitoring service I did a little research, knew the ADT name and saw it worked with Google Home. Sold. Well here I am in January of 2023. I've done a lot more research and found that for almost a tenth of the price I could buy a better system and have it monitored for almost my monthly cost. My system has 3 cameras, 8 entry/shock sensors, a motion detector and 2 smoke detectors. All of that came to a grand total of just under 3k USD with a 5 year monitoring contract at $73 a month.

Signing up was a very nice experience and the installation was great. I like the way the panels are. I also like the Ring and the cameras. I love ADT. You should sign up.

I first got ADT in 2013 and had them through about 2019. When I went to cancel because I had gotten married and joined households with my husband, I was given the longest, most complicated run-around of all time. First, they canceled my sister's account instead of mine. It literally took them weeks to undo what they had done. Every phone call was painful as I had to recap to the agents what they had been putting me through. And they consistently kept getting my sister's and my accounts messed up. I ended up having to pay for a full year of service that I didn't need. I literally paid a bill every single month for a service I wasn't using. After six years of being a loyal customer.

I have had a few issues with the system in front. The wires that were plugged in pulled apart and the camera isn't working now. I tried to have my electrician put it back. He put it back in but there's a process to get it in working condition again. So, it's offline. We tried calling ADT and they're telling me there's a fee. I'm not gonna pay that. They connected it and the wires came apart. They waived the fee and the tech asked me where the camera is plugged in. When we went to look, we noticed that the camera was unplugged. Somebody in the room where the camera is plugged in unplugged the camera. I didn't think that because we told them never to unplug it.

We were with ADT for 10 years, and then my husband switched companies. But now, we're back with ADT again. This is our third year with them. I checked with my friends and family, and the service was good. They had improved on some of the things and that's why we went back with them. Right now, I only have the basic because we were in the process of remodeling the house. I told them, once we finished remodeling, I would have them come back and add some more features to the house. Their techs were very good.

Their reps were very good. The installation team was also excellent. Everything's been really good. I set off the alarm recently because I was cooking something and the smoke set everything off. They called me back immediately. I was impressed.

I am extremely satisfied with ADT and I would not give them up under any circumstances. They are very efficient. Other than the past holiday when there was a couple of glitches and it took me maybe about five minutes to get through to them, they're great. I just call them up if I need them and they come always within a few days. Lately, we've been doing things on the telephone and they have technicians. They changed their thing where they don't have to come down there. It helps them and it gets me through it faster. They put a technician on the phone and we go through the diagnostics together, and they're very good at it.

I went to ADT because I knew that they had the doorbell camera. Also, it was neat that I could choose if ADT wants to either first call me or 911. I told them they better call 911, then call me. The only issue that I have had is with billing. Because if you go on to the ADT app, there are two prices which always confused me, and now my bill is high. One is a flex price, another is different and it's confusing. Other than that, I love ADT. I would recommend them.

We love the service. It’s a great service. It runs like they say it's gonna run. It makes you feel more secure.

I’ve been with ADT for quite a while and the experience with them has been great.

We've been customers of ADT for 24 years. We have had such a wonderful service from ADT. However, I don't think anybody from customer service answers right away anymore.

I would recommend ADT. They're efficient and responsive. We've had no trouble with them at all. The installer of our ADT was also on time and was very efficient.

Their service is good.

I was contacted by a company representing themselves as ADT. I had specific requirements - 24/hr recording, capability to function in event of power outage (hurricane zone), and video access. The salesman – still representing himself as ADT – assured me that the cameras would be monitored 24/7 and there was a battery backup that lasted a week. It didn’t take long before I noticed that the cameras weren’t picking up everything. A tech came out and replaced the camera. My vehicle was broken into overnight and the camera recorded NOTHING. I told them I wanted to cancel. At this point I was furious. I reminded them of the issues that I had been having since day one and that I wasn’t happy with their service. They apologized for the inconvenience and sent out a tech. Their remedy was to put up another camera pointed in another direction and changed a few settings.

ADT rushes consumers into long term contracts that are not explained up-front. They use difficult to read electronic devices/tablets with a 'technician' standing over you in your home to secure your signature. I was promised that the existing system in a home I had just purchased could have a low temp alarm added, as required by my insurance company. ADT was not able to install that sensor, but would not cancel my contract (even after waiting on hold for over 1 hour!) without me paying for 3 years of monitoring services = $2400 total. They did nothing other than start monitoring an existing system - REALLY BAD BUSINESS PRACTICES.

My keypad beeped and messaged "Check #24 Family Room Side Window". I silenced the beeping and checked the window which was closed and locked. I called the number on my keypad and got a recording in a foreign language, but understood "9" so I dialed it and got a operator with an accent making her unintelligible, at least to me. I then went on the ADT website and found no categories of any help, so I tried to "chat" and was equally unsuccessful. I found a different 800 number and a robot told me the wait time would be 41 minutes. I could find no process to simply request a window sensor or even a technician.

ADT set up the system. The man came here and got me all squared away and I just kept it the same. I had a problem and the reps came back much more recently. It turned out to be a dead battery and they fixed it.

I have called ADT several times if I ever had problems with the system and they usually send somebody and they take care of it. All the technicians have been very professional and knowledgeable. They take care of the problem right away. ADT monitors even the cats and everything that's in the back house that usually jump the fence. I feel secure because the system will go off right away and my phone rings right away when something is going on, a car or anybody walking by.

The reps from ADT were very helpful and patient with me. They explained the details. The tech who installed the system was very professional and did a clean job. We are thinking about adding another camera in the back and w already asked for the feature. The ADT representative was very good so I just have to make a decision. I will recommend ADT to anyone and I'm very happy with the system.

I had an upsetting experience with the ADT technician for installation of equipment at my home on 12/16/22. The technician did not complete the installation that I was guaranteed as a new customer. (Get FREE* installation of Google Nest Doorbell & Outdoor Nest Camera.) He did not install the second camera outside as requested. He focused on the installation of the google nest doorbell and keypad inside. In addition he did not give me the panic button as I had ordered when speaking to the sales representative to order services. I live alone and need this for safety. I was explicit in my need for this panic button. I understood that this was an add on charge.

Mr. Eddie came out to my house to help me and he went above and beyond his duty. I’m very appreciative! He was nice and caring, took his time to explain everything to me and didn’t have to stay as long as he did but he helped me.

Horrible experience from the start.

The installer was awesome and well versed and he knew what he was doing. But my monitoring system doesn't have any sound to it. Other than that, they're all right with me.

I like ADT's service now and I'm completely satisfied. I have no thoughts of leaving and I have plans to upgrade in the next six months.

ADT has been great. The customer service reps have been responsive. My initial purchase was for the windows and doors, and I subsequently added outdoor cameras. A couple of the cameras go down too often, but they always fix them.

A lot of my friends have canceled ADT's services, and they have their own cameras, but I wouldn't do that. Because we have the fire alarm, and if something happened to my husband, I gotta press the button and they'll be here. Everybody is great. Every time we got a problem and we call, they answer. We had something going on last year with the Xfinity lines, and the woman who came out was phenomenal. She was so on to everything. "Call them, tell them to update the lines. I'm gonna come back. I'm gonna fix it for you." That's exactly what I did, but Xfinity gave us a hard time. After they came out and fixed the line, the woman came back, fixed everything and said, "Sometimes it has to do with the lines with them." I said, "They don't wanna come out. They do not. It's horrible." I wouldn't recommend Xfinity even though I've had them for 24 years. I'm sick of them. On the other hand, I'm very satisfied with ADT.

I've got nine sensors throughout the house, and I had no problems at all. The service has been excellent, and the system makes me and my wife more comfortable. I would recommend ADT.

A guy that worked with the ADT was walking around the neighborhood and was soliciting people to get it. I did and I'm satisfied.

I had ADT at my address in Los Angeles for seven years and we had the service transferred over to this place. Jason was the person that did the installation and he was really cool. He explained everything and he never really made me feel I was asking stupid questions or didn't know what was going on. He offered really great advice and he went above and beyond what he had to. He actually came out afterwards and reinstalled some cameras for us. He also fixed some items after we had our breaker box stolen. He reattached everything and that was very nice of him to do.

The technician's work ethic was okay, but some of the censors he put in might be crooked when he could have wound them up better. There was one in the basement garage door that was so crooked, it kept setting off alarms when we were out in Arizona for the winter. He came out and fixed it. On the order though, I requested two signs, one for each driveway, and he only brought one, then it took him about two weeks to get out with the others. He was far away from where we live. We live in the foothills, and he was coming from the Bay area. If he stocked his truck better, that wouldn't have been an issue. Besides that, he was a very nice gentleman. He made it very easy for me to understand how to program the system.

My carbon monoxide detector which is supposed to be monitored, had quit working and they didn't even get a notification. It took me over a month to get somebody out here. But when the techs got here, they were professional. They got it up and running, but I still don't know if it's being monitored. I can set it off and nobody ever calls. Nobody ever does anything. Used to be, if you looked at it sideways, cops would be at the house.

I've had ADT for 20 years. I had them when I was in another state. It's not as clear and clean as it was in California, but I haven't had any problems with it. I like it. I've been approached by other people and I've stayed with ADT, and unless I have a reason to switch, I will continue with ADT. It makes me feel safer.

The installer of my ADT was a perfect gentleman.

ADT's reps are very thorough and professional. I've always been happy with them and I never had any problems. The system works well, too. I've never had any issues where if I open up a door, the alarm will go off or the beeper will go off. If I walk through a door that I'm not supposed to be going through when the alarm is on, it does screech at me.

The ADT rep I worked with was communicative, knowledgeable, patient, listens to the customer to ensure that they are providing whatever services are that the customer is requesting. Also directs the customer into the right pathway. They were able to ensure that we were getting the best quality for the money that we would be spending.

Compared to a lot of companies that I've had to deal with, ADT has been really nice and on top of things. I'm really happy with them. I really like the security system as well. There were some break-ins which initiated our purchase of it around our house, and I feel a lot safer having the security system even if I don't set it because I know that I can push a button and set it off if I'm here by myself. I like the app too. It's easy to use.

We got a wireless system and we’re very pleased with it. It makes me feel secure and ADT's reps have been very professional and friendly. I would recommend them.

We've had a good experience with ADT. When I met with the representative, I felt good about what they told me. The only thing, batteries were getting low on my panel, and I had called to get a tech out here. The tech said, "You just change the batteries." He was checking something else. Then it ended up that the battery was bulging, and I had to order special battery. I told ADT about that. They ended up sending me two batteries, and one of them, they took off for free because of the complaint, that the tech didn't help me. But that was the only thing, everything else has been a very good service.

I've had ADT for so long. I really love it. I've had really good experience with them. They have great response. I have a camera. When I had a problem with it the last time, they came out and hooked it up and they did a perfect job on it. Everything is fine with it.

ADT has been excellent. I'm glad we selected them. I had no problem at all with them. I like that they have fire service and all that hooked up to the system.

I had a very bad opinion of ADT but a gentleman called me and he was excellent. He was one wonderful salesman and I ended up giving it a try, and I've been very happy with the service. If I have an issue that I can’t handle, I just call customer service and they're great. The installer was also very good, personable and polite. He knew what he was talking about. He was patient with me if I had questions.

ADT has some seriously questionable business practices when it comes to trying to cancel their service. When my contract was up, the first thing I did was try to cancel. The representative on the phone got argumentative and kept calling back. Then she put me on a 9.99/mo plan, which is great but I really don't need the service based on where I live. Now it's impossible to cancel because they put you on hold for over an hour.

First I am not one to give negative reviews in fact I had to create an account with ConsumerAffairs to do so. The customer experience could not be worse at ADT alarms. If it was one negative exchange you would not be seeing this review. This has been going on for over 2 months. I have been on the phone with them 5 times now for close to an hour each time. Today I have been handed off to the "correct person" who can help me 6 different times so far. Currently still on hold waiting for help. Over two months ago the batteries went out in my keypad. I called them in hopes that they would send out a new battery since it is a specialized battery that you cannot get in local stores. They told me they could not order it and I needed to go online and order from their website. So I did. Not only did they send me the incorrect battery they sent me 7 of them 4 weeks later and charged me for all 7 at $40 a battery.

Beware! I paid for package online but when technician came out, he added numerous unauthorized charges including charging me for products that were never installed. I have been calling you for over a week and they refuse to resolve issue even after acknowledging that I have charges for products that were never installed. District Manager Steven ** called me and was accusing me of buyers remorse even though I NEVER (not even once) asked to cancel service. I simply asked them to fix extra unauthorized equipment that technician installed and set me up with items I ordered online when I signed up for service. This is beyond crazy that they are trying so hard to keep my money that their technician inappropriately charged. I've never experienced such unprofessional service from a company.

Their customer service reps and techs have been very nice. We just had a tsunami in Naples, Florida and I had to get some new equipment because they had to tear off 4 feet and under. The service was great but I was very disappointed was in what they charged me. The labor charge was ridiculous and I was extremely upset.

I had ADT in Marietta, Georgia for a while and I loved it. I felt very safe and comfortable with it. When I moved into the Fort Oglethorpe area, we were in a less desirable neighborhood and it was very important to have a security system on the house. ADT is a deterrent to some degree. My system is selected for my personal needs and I liked that a lot. The only thing I wasn't able to get lately that they had, that they were running a program for was the camera doorbell. Unfortunately, the system I had was a little bit antiquated compared to that. I was not in the financial area where I could replace everything just to be able to do that. But I could still do a camera system separately.

The package is a 10 out of 10 as far as the features that are provided. But sometimes the clarity is a 5 out of 10 for what you have to do regarding different things here and there. It wasn't clear to me that we were going to have to change out all of the fixtures. We were upgrading windows on the house and so we had to go back and forth with the company about when they were going to charge me for a fee to come back out for a service charge. I told the representative that we were in the project of doing several things like that so that part was a little finicky. I wish ADT would educate their customers regarding things of that nature.

I have been with ADT for 3 years (only because they made me sign a contract for that long). My camera never works, you can't fix anything yourself, they have to come days later and charge you a minimum of $59 for a trip charge every time. The last time they came they had to reset my password on the camera because my router password had changed (why can't you change a password yourself???) They charged me $59 for the trip and then $139 for labor, to reset a password on a camera!!!!

I sold my home on the 7th of this month and the new owner has ADT now because I told him to get it. I have a very good experience with them. But between when we signed and accepted the offer and the time we closed, I've received so many phone calls from ADT it's unbelievable. They know I'm moving out of the country, but I don't see how they don't know that on my prior file.

This new system, which ADT upgraded works on my phone. We were having home phone issues. So, it's all on my cellphone. We had the cameras put in and a new lock system put in last year. The upgrade and installation were very good. We had some issues at the beginning, though. I tried to see what we could do. We were having major home phone stuff. We've got a Spectrum home phone and our system was down all the time because the phone system was down. But when I called at the service trying to see what we could do to change it over, I didn't get much help and ended up canceling it for three weeks. I got a call back from one of their managers that actually came out here and upgraded everything because he said what happens is when you call these numbers, you don't go to the actual ADT. You go to different departments and different companies that are managing it. It was kind of a weird situation.

We found ADT to be very professional in the presentation. We found them to be very thorough. The person that was here who did the demonstration was very professional and answered all of our questions. We know about ADT's reputation, which is pretty solid. We have friends who have ADT and have been very happy. We were very impressed with the technician that came out to install the system. He knew what he was talking about and he knew how to do it. We had a second guy come out about four months ago to upgrade part of the system and again, he was very professional. He knew what he was supposed to do. I was very pleased. My wife had some reservations about putting in a security system initially, thinking that it would be difficult to use, and our ADT system is very easy to use.

We recently sold our house and purchased a new house. James is such an awesome employee of ADT you guys should really value and appreciate him because I definitely do. He was our Installer for the old hose and also our installer for our new house and he bring along Mike. They both did a phenomenal job very informative and very dedicated. We had some technical difficulties but they stuck with it to make sure that we had every service and protection possible they both are very pleasant, very hospitable, very knowledgeable about the services and products. They both definitely know what they’re doing. I am grateful for the service, the Intel, the protection and for the thorough installation:)

This is my second time with ADT. I got really furious with them and refused to take them back. I got them back. The sales rep was very courteous, very caring, and really concerned that I was so unhappy with their company and tried to make it right. He was very nice, very explanatory, and explained step-by-step what the services do. He did not overprice and explained to me the features that I could get added to my services and what the price will be and how each of them works. He gave me the lowdown. He was like, "We're gonna make it up to you." I'm very happy now with the service. I have the fire alarm, the burglar alarm, and I have the ring. The system is pretty good. I love the doorbell and the ring door. I would recommend ADT now.

ADT's customer service has always been good. They've always been reliable. The system lets me know my home is secure.

I live in the country and there are no neighbors near me. I was robbed in broad daylight while I was teaching school. When an ADT salesman came and said, “Would you pay $1 a day to not ever have this happen to you again,” that made perfect sense to me. It's more than $1 a day now, but I've had ADT ever since. I've been robbed twice. The third time that happened, my alarm went off and it scared the robbers off. They left their hammer that they broke the doors with laying there.

I like the safety features of the ADT system. It's easy to use and the quality is wonderful. Their customer service is very easy to deal with. It takes one call.

I have been hung up on 4 times while trying to reach ADT to inform them that there were no sensors installed on any of my windows in my home. The security system was installed on the front door and garage only! When I called to inform them I was put on hold for 67 minutes! Then hung up on! I had to RESEARCH how to cancel the service. I wrote a letter requesting cancellation on the 21st of NOV. only to be given the run around by a guy named DONOVAN M. who refused to cancel my services. He put each step for cancellation in 3 different emails! First my full name password and security name/# then I had to hand write a letter with my signature and resubmit everything I submitted only to be told that the services would not be cancelled until 12/1! I want all of my money back because my house has NOT been secured the whole entire time of service! I have records of each call! Do NOT use ADT! They are not a customer friendly service!

I've been with ADT a long time and I'm very pleased with them. They've been very nice to me.

Wish to cancel our ADT service, it was installed on Feb. 07, 2022. Service technicians have been over to our home to fix the non-working system on May 16 2022, May 24, 2022, May 31, 2022, June 8, 2022, June 13, 2022 and Oct. 31, 2022. We do not have any more time off work to continue with the repairs that do not get resolved. We have invested time and money on the monitor system. The monitor in our home has 25 messages that stating most sensors as well as the two fire alarms are non-working. We don’t feel safe and protected. We have called numerous times to cancel and get disconnected each and every time. When they came in to remove their non-working equipment, they destroyed the painted walls in my home. Stay away from this company!

I had a DEKCO alarm, but I got the runaround with that. It got where they wouldn't do any service. I spoke to my little brother that lives in Texas. He told me to go with ADT. That was what I did and I haven’t had any problem as of yet. I love ADT.

I have been an ADT customer for more than 2 years and having such customer service is huge letdown. Background: I have service plan added to my account for no cost where ADT will not charge my account for tech visit. I was given a word by account manager that the tech visit will be of no charge on my account. Issue: I have recently started receiving sensor errors and unpleasant beeps. I called customer service to help me troubleshoot. They tried but they were not successful so I requested for technician visit to resolve and troubleshoot the issue.

ADT is doing what it's supposed to do. They're monitoring my front windows. I'm satisfied with the service and the people I've spoken with.

The ADT system is awesome. I upgraded not too long ago. I got the Google doorbell and a new panel. I'm happy with it. I can do it on my phone, and Google lets me know when there's a package in the front. I'll be moving, and I'm gonna call to get the equipment installed at my new address.

ADT is the best company. A week ago, I called them. I usually have an automatic account payment with them. The debit card was expired. I gave them the new number to use for new account to collect the money every month. I also told about the two sensors that I have off but no one called me back. I can't set my alarm.

Everything is good with ADT. The guy came out here once for the installation. He was a very knowledgeable man. It took about 10 minutes and it was done. ADT is a good system. I'd recommend it to everybody. I'd use them again.

I like that with the new system, I can use the app for everything on my phone. That makes life a lot easier. However, to get to the right people, I have to spend hours on the phone and no one knows what's going on. So, they just keep passing me over to somebody else and somebody else. Other than that, everything is good.

One phone call and it gets handed off once or twice. And a couple of times I've needed a technician, they've been here either later that day or the next day. They've been very professional and got the job done.

The price seems reasonable. Have never thought about cutting it off because it's too expensive. So, it's okay.

About a week after the system was installed, the alarm went off in the middle of the night. I discovered that the sensor on the front door was peeling off. It was moving away from the magnet. It was disappointing. I contacted ADT and they sent me a glue kit. I glued it back on but I haven't followed through so it's still disabled. I would have expected somebody to follow up and make sure that I had that thing reset, though. Other than that, I love the features. It's beyond what I had before with a different company. I love that I can hear the audio.

ADT sucked. Every time I turned around, they were hammering my credit card for a different charge and I couldn't ever get an answer why. It was $11 here and $99 there and 199 there. It took them two months to figure out. They figured some salesman said something wrong was the best answer I could get. I'm happy with the features and the service is great. It's just dealing with the people, getting the service set up and the technicians. They act like they've never done this before.

ADT was already installed in the house that I bought and they came out and put everything back together. The tech was a very good guy. I've been with ADT for a few months and they’ve done what I expected them to do.

We chose ADT for the different things that they provide and they met our needs at a reasonable cost. Also, they were willing to install right away. Their reps were very helpful in explaining what was going on. There was one thing that I misunderstood, though. I thought we would have cameras at the end of the house and I believe that was told to me by another provider. I was sort of under the assumption that there was more coverage.

ADT is a big company and they're very reliable. We've had them for the past 25 years. So, we've renewed them here as well and we moved from Jersey. Their loyalty as a past customer has helped us out in making a decision whether to use them or not down here in Florida and they definitely gave us a lot of perks. We got a newer state-of-the-art equipment.

The gentleman who came to the house was wonderful and very nice. But I'm an older person and it's hard for me to sometimes grasp everything when they're talking. He said I could always call if I have any questions and ADT would help me out. I don't fully know how to use all the stuff and I'm gonna have to go over the book and see if there's anything. If not, I'm gonna have to call ADT to get the full value of what I have.

ADT walked me through it and the rep was professional, polite, and courteous. He's why I bought the system, which has been great. The cameras are wonderful. I like being able to arm and disarm it from my phone and it tells me when somebody's walking across my yard.

The guy who came out to install the ADT system was great. He was knowledgeable, professional, fast, thoughtful, responsive to my questions and concerns, and experienced. He was very efficient and got his stuff done.

We called in the first responder that comes out and then, we got a call from the technician. He did a very nice job though he was there a long time. It was all done on the same day so that was fantastic. It was nice because we were only home a short time since we’re back and forth to our cottage. The ADT system came with a standard package, except we added the doorbell cameras. I have since bought a new phone when I switched from an Android to an iPhone but I haven't figured out how to set the system up on my phone and I'm not sure where to go with that. The tech set it up for my husband on his phone but I missed that and he doesn't know how to do it on my phone. I can arm and disarm. But my husband can see if somebody walks by our house and I’d like that. My daughter lives next door, so she keeps an eye on the place too. But if they come over, then we know it’s them that’s trying to get in the house.

There was a lot of stuff that I wasn't informed about. A lot of things that the sales rep was telling me I didn't need. It was just for his purpose but not mine. I was roped into buying things that I didn't need until the guy got here and did the installation. The installer was a great guy.

ADT gave me a good discount on the cameras and the whole security system. But my timers and a couple of other things are not working. The box hanging on my wall is not doing right. You open the front door and it'll say the back door is open. The system was doing a good job when it was functioning correctly but that didn't last a day or two. The sales reps were supposed to get somebody to come out here and check, it, but they haven't shown up yet. I would tell a friend to look somewhere else if they ask about ADT.

The guy that was our sales rep was fantastic and very knowledgeable. He understood what we wanted and was also knowledgeable enough to make sure that we understood the newest and latest technology and options. Our install crew was also awesome. The system has been great so far but I'm having a little bit of a problem with the cameras. They don't catch everything that I would hope they would, but nothing that I'm overly concerned about. Other than that, I feel more secure having the system. I'm able to check my house and everything before I close down for the night. Somebody left the lights on my car the other night. I was checking my security and realized the lights in my car were on so it saved me from a dead battery.

We haven't had ADT that long but we haven't had any issues and my sense of security is better. We can check on things while we're away and monitor. ADT is worth exploring.

I love everything about ADT. I've got my sign proudly displayed in front of my house. And I've got those solar lights that come on and shine on it at night. My house backs up to a natural preserve, and there's a dirt road that goes behind us, so I have one of those signs in my patio facing out that way, too. Whenever something has gone off, I know if ADT couldn't reach me for whatever reason, they immediately called my son who was my backup. So, they were good about that. With phones, they would tell me that if I don't respond, they would call the police department.

As the most expensive, I hoped ADT would be the best. Instead they messed up the initial installation appointment and failed to provide the new customer deals offered over the phone. As a result I had to sign a 12 month contract over the phone in order to have the equipment activated before I left town. I was assured that given their poor service and mistakes I could cancel any time and account was notated. Now that I would like to cancel, the company will not let me out of contract without paying full price for remaining months. Note: No equipment was installed so there was no investment by the company. Horrible overall experience with multiple examples of false promises made. Can’t trust them with my family’s safety.

My husband had wanted the alarm taken out. He has been going through a lot of medical problems, and he decided that he didn't want the alarm anymore. I talked to ADT, and they lowered the payment every month to keep this because we've been with them for so long. The alarm has gone off a few times. But everything is fine. One was when we had some work done at the house and I had to leave. On my way back home, ADT called. When the guys who were here left out the front door, they didn't close it all the way and the wind blew it open. And by the time I got here, the police were here.

Excellent service. The panel is new and it's completely not wireless. We're planning to put in additional cameras in the back and front of the house. I'm very satisfied.

Signing up was nothing. The products are fine, too. The tech was great because my grandson was up here, too, and he was jaw-jacking with him the whole time he was here. ADT is dependable, and it's easy to maneuver the equipment. If I had an issue, like I did at one time, it was taken care of right away.

ADT is not #1 company in anything! They will have you on the line for over an hour to report a problem with a unit. They will also shuffle you between incompetent customer reps back and forth, additionally wasting your time. They are not efficient, nor care about a customer. What a waste! My advice is totally seek a different company that does things better, this is a WASTE OF TIME DEALING WITH INCOMPETENT ADT.

I've had a good experience with ADT. For the times that I have dealt with them, I've never had any kind of issues with them. I turn my security system on every night and when I leave my house, I feel good that I've got ADT looking after me. I would tell others they should have it. It's wonderful. It's a peace of mind. It gives me hope. When you go to bed at night and you've got your security system on, you've got something there to help you. If anything happens in the middle of the night and the window is broken or the door is jarred, the police department will know about it, and ADT will know about it and come to our rescue.

We had our ADT system go through a complete system failure during bad weather which cause the system to start a loud alarm and then do a continuous beep every five minutes and then die down after 2 hours or so. During this period NO ONE from ADT called me to check on the emergency alarm which is what they will promise you and sell you the system on - IT'S a Massive LIE! And read on to know more and why!

The feature I use the most, other than the sensors on the doors is the sensor in the hallway. If I feel like I hear something, I can look at my cell phone and look at the app. I love having the app and just making sure that there's no motion detected. However, I complained against the salesperson at ADT. My options weren't presented to me the way they should have been and my questions weren't being answered. But in the end, all my concerns were resolved.

I like ADT. I lost my remote and they said if I replaced it, it would cost me 50 bucks. So, I don't have the remote anymore. It's so little. I used to take it with me in my car, then when I drove in the driveway, I could shut it off before I came into the house because my garage doors are connected to my service. So, when I open the garage door, it will go off. So, I could always shut it off with the remote but now, I don't do that. ADT costs me like $32 a month but where I live, I'm happy I do have it.

I've had ADT in various houses for 30 years. I'm very happy with them. I trust their reputation. ADT has been around for quite a while. There are some newer or other companies that pop up but I do feel that ADT does a good job and has kept up with technology. I like that I can turn the alarm on and off from my phone. I feel very comfortable with using ADT. I have ADT at two houses now and the tech has done a really good job working with everything to tweak the system and make sure it was working right. I live out in a more isolated area. So, we did have to put some boosters in. He worked very hard, and I appreciated his patience and getting everything together.

Our experience with ADT has been good. We just have a Ring doorbell. We have Wi-Fi throughout. It’s good. We're using the phone through their app as well.

I'm really happy with what I'm getting from ADT. We haven't had to use some of the features, which is wonderful. In the home that I have the ADT in, my mother lives full-time. I'm only there part of the time. My mother's 85, so it really gives me peace of mind knowing that she's safe and secure and that it's got the medical options on all those nights. So, I don't have to worry about her so much when I'm not there. The technicians that came out there have been absolutely wonderful, and very professional. They've been very kind to her and to me when they've had to come out for anything. We're very happy.

ADT is the best company. My main concern was the smoke detectors in case a fire started and I was not at home. So, it's been awesome. It gives me peace of mind knowing that if I leave the house and something happens, it'll be taken care of. I got issues with the battery right now but other than that, the system's fine. It's just the hold time with ADT is extremely long. It’s good once you finally get somebody on the phone. They solve the problem.

The customer service with ADT was excellent and very customer-satisfactory. I love the system. It's the first system I've ever had and it's pretty cool and awesome. At first, there were some complications, but my house is really old, and there are a lot of brick and double layers of drywall. So, most of it was just signal issues, but their guy came over a couple of different times and got that taken care of. It was awesome the way that he went about it and did everything. So, it worked out great.

I like ADT a lot. It's very good. The technician that came out to install was very good. He knew what he was doing and got everything done correctly the first time. I would recommend ADT.

We were told that in order to cancel our services and not have to pay for our equipment, we just had to downgrade to the Blue service for 30 days and we would not be charged. We kept it for 30 days, and we got told we not only had to pay $2k for other equipment but now we had MORE equipment to pay-off. When we called back, the rep snarkily said "well, you signed the contract didn't you? It doesn't matter what our reps said." In other words, their reps can commit fraud and not be held legally responsible. Their sales tactics are SICKENING and I will be voicing it everywhere I can!!

What I don't like that much is always with the service. If I can’t do it by my own, with somebody on the phone. I had to twice. And the last one, there was a problem on the doorbell. It was broke after not even a year. I didn't have to pay that because it was too new. But I always have to pay $60 for the service. And that's a bit much. I paid 120 within a year. The system itself I like very much. I now have that fire alarm detector too. We put it the last time. That's very good too. So we are more safe, more protected.

They were efficient during the installation. The gentleman was training someone, but they took their time and did it quickly. They explained the system to me and gave me the information that I needed. They were very pleasant. However, they sent an electrician to put up the sensor light and camera. He said I don't have a box up there, and he will call and get back to me, but I haven't heard anything. It's been three weeks, and it's just sitting in my house.

Having ADT, we have a comfort feeling of being away. However, signing up with them took a long time. When they tell you on the phone that you're ready to hook up, they should mean it and not drag it out.

The rep was pleasant. He explained everything thoroughly and told me what the price was upfront. The technician came out on time and hooked up the product. He explained everything to me. He walked me through each app and showed me how to set it up. He made sure it was working before he left. Any questions I've asked have been answered. I'm satisfied with the service.

The installation was great. They showed us how to use everything. We're glad we did it. We love ADT. I would highly recommend them.

It was a little bit of a bait-and-switch. The woman on the phone was very nice. She told me the service with ADT was 59.99 a month, and I'd get the keypad, two or three door openings and a smoke detector. I contacted them and a guy was going to come. I thought he was coming around to do give me a lay of the land. But he was coming to install. He was a fantastic technician. But he explained to me that everything else was an add-on. I wound up paying for what they said was included and that rubbed me the wrong way. That was another $1,000 more. But they resolved it. They threw another $100 credit at me.

The guy who did the installation was on time and very knowledgeable. We're not tech savvy, and he helped us out a lot. We're still getting used to it, but we like it. It's nice to know who's come up to your door, even though a lot of times, it goes off because of a deer or a cat.

ADT's price is not as high as some other companies'. The person who installed the system was terrific. The system is working well. I set it arm/stay. This way, when we leave, if someone was to break into the door, it doesn't give them 45 seconds before the alarm goes off. It goes off immediately. When I get home, I could just turn it off with the app. There was a little problem last week. I gave them a call and they helped me out.

I'm satisfied with ADT. I had it at a rent house. I didn't have as much on there then I moved it to my house, and we upgraded to some cameras. We just had one doorbell and now, we have one on sides for the garage area.

The service is so far wonderful. The rep was great. I am in maintenance as an engineer, so I know how everything goes and everything he was saying was on point. The technician was great too. He arrived on time.

I have the standard system, and it's been fine. The app is also good, but I don't have the cameras because I don't have the right kind of internet.

I am not too happy with ADT. I was gonna take the cable off, but whatever they told me ain't what it was. I had trouble the third day, and I had to go through loops and hoops in order to get it back on. I didn't even know they charged for a technician to come out. They never said that. Why would they charge for somebody to come out? It's their product. If I would have known what I had known, I wouldn't have left Comcast.

I'm happy with ADT. If I call my salesman or my technician, I have results and answers right away. They have been awesome. But if I call their 800 number, it's the worst in the world. One time, there was a 96-minute hold time. I have a lot of other things I can do in 96 minutes.

I love my security system. It works really good, and I haven't had a problem. I use the app all the time. I can see what's going on when I'm not home, and I like the cameras, especially in the living room. I can watch my dog.

The cameras are very annoying. Every time you move outside of the home, they're going off. If I go get my car, they're going off. This the second time I've had cameras, first time with ADT. When the installer was here, I told him where I wanted them. He told me where he wanted them and it ended up where he wanted them.

We had ADT at our old house. We called them and they just wouldn't give us the free installation 'cause we're already previous customers. Still, everything's been great. The only thing is right now our internet is wireless, so it needs power to get to our location. In the future, we'll just want a camera system.

I'm satisfied with ADT. I like that I can see it on my phone.

ADT has been very easy to use. And when I've had issues that I didn't understand, I contact them. They immediately helped me out and cleared up the problem. Their service has been good. And their consumer contact, their follow-up was very good. I've had one instance where we had to bring the installer back in. He immediately responded. Other than that, everything else has been through the telephone or internet. As far as the ease of setting the alarm, the notification by the memory board that all contacts are intact, it has all been good. Get it.

Wait time 72 min to speak with live person… tried chat.. have issue with ADT doorbell… RICK‘s referral was for RING DOORBELL! Tried calling supervisor.. 15 min wait.. got call answered but was transferred back to customer support! Did not get problem resolved after a 2 hour attempt! Not acceptable after all the money spent on equipment! We Called as a new customer and got Immediate connection… tell them why you're calling and the whole cycle repeats!

I'm not happy with the amount of money I have to pay monthly because I have to pay for mine and my son. But I'm happy with our systems. I usually get home and use the little chip that I have on the keys, or sometimes I go to the keypad and use it. Consider ADT.

I liked ADT's nationwide availability because we lived in several locations and always carried ADT forward and have been satisfied, with the exception of them raising the rates drastically, which almost put me to another carrier. There were a few calls that I've had that were operator error. But everything in that location has done very well.

ADT has been wonderful. The system works fine. I called after the hurricane came through, because I had lost power. I'm a widow. I’m 87 and I live by myself. So, I depend on ADT for my security. I called the customer service number and they told me that it did have a backup battery, and it would recharge when the power came back out, and I shouldn't have anything to worry about. But if it didn't work, to call them and they would send a technician out. And they have always responded to any questions I had. I haven't called and done a check to see if everything was working the way it should. All I know is when I start to leave and turn it on, I hear it go through the cycle. And at night, when I turn it on, the same thing. The only thing is it only covers my doors, not my windows. But it really is my security system. It makes me feel very safe to have ADT. I recommended it to several people.

ADT was impeccable. The guy came in and told me when he was there what he was coming in to do. I asked him what was the whole purpose of it. And he went on explaining to me that if my system didn't get upgraded, if alarm was to go off, it wouldn't register because I was not upped with the 5g. He was very helpful. It took him less than 10 minutes. And he was done. So, good service.

Everything is great. I just have the alarm. And if I need something, I just go to the web application and see everything there. So, everything is friendly. Also, I like the app. Everything is automated. I could just pull the alarm away or turn it off. So, very practical.

I like the company. I just was disappointed with the advertisement. ADT's was a good price. And they told me if I took a three-year contract, I would get a lower price. A couple of months later, they raised it. I just got tired of arguing with them. Maybe the first person didn't give me the correct information. When they came, I did additional because I wanted the windows protected for break. But I was upset because I got a flyer saying that I could get the doorbells. And they came to my house twice and said I needed a camera hooked up. But I have a camera hooked up in my kitchen and I was paying for it. You could see it right in the kitchen hooked up and it worked. They didn't know what they were doing. They came three times and I still have no doorbell. I gave up after the third time. Everything else is great.

I set my mother's system through my phone and I overslept the other morning and didn't turn it off on time. She opened the door and tripped it. But she was pleased that it went off. That way, she knew that it worked. There was a battery thing, but we've been very pleased.

ADT's customer service answered all my questions. Everything has been good.

I love ADT’s service. When I have a question, I call my salesman. He is ready and willing. I’ve had questions about the thermostat and about a couple of other things. He would tell me where to look and I would find it and we’re ready to go. During hurricane Ian, I had my daughter and her husband here, and I had set the alarm. In the middle of the night, her husband fell out of bed. He's 80 and cut his arm. My daughter went into the garage. She opened the door. I was sound asleep. Everything went off. It was like a siren went off. I didn't hear a thing because I have hearing aids. All of a sudden, my son who lives next door was called. They were gonna send the patrolman out here, and it was like a zoo in this house. If it had been a break-in, the whole world would have been here.

The installer that came out was very nice, very helpful, very polite, and showed me how to do everything on my own on my ADT. I'm perfectly satisfied with ADT.

Our service and package with ADT have been excellent. There was a tech that came out and did change something, and he was wonderful.

ADT's customer service is very good and responsive. They recently put in a whole new system for us. The installer was very good. He had someone with him and both of them surprised us with putting in a whole new system. We've always had ADT. I've always felt comfortable and secure with them. Anytime we've had any problems where the alarm has gone off, they've always been there. So, they've been reliable and trustworthy.

I have had my ADT system for almost three years and initially was very satisfied with the customer service and the alarm response. However, over the past several months it has become almost impossible to get a customer service representative to deal with equipment issues. More importantly, is that we no longer get verification calls from ADT when our alarms go off as we used to earlier on. What was even more disturbing was when we finally got a representative on the phone we were told calls were not made because we had disarmed the system albeit several minutes after the alarms went off!! I asked to speak with a manager and now it's several days later and no one has contacted me.

If I could give 0 stars, I would. Tried to get through to Customer Loyalty (I was on phone 5 times from 1-6:30 PM on Oct. 19, 2022) and each time I get to someone after being on hold for hours they put me on hold again and disconnect me then I start all over and same thing happened after being on hold for an hour. On October 11, 2022 I was talked into upgrading my system which I initially was told would be $109.00 plus the monthly monitoring would be $66.40. Then when they arrived on October 13 to install the upgraded system I was made to sign another contract for $544.93 and told monitoring was $60.41. Then I was directed to download the new monitoring app and discovered the Now app and upgrade (I formerly had a Pulse system) is not compatible with my DVR and Camera System. To get that to work I would need to upgrade my DVR system which would be another $600. None of this was explained to me before all of this was started.

We’re satisfied with ADT. We were impressed by their presentation and what they offered. We’ve seen a lot of advertising and had some people stop at the house and ask to compare it. We always said we’d stay with ADT. Whenever they've had to update it, they've been very accommodating and people would come out to make the presentation. Then those that have to come out and do the work always have been very professional.

ADT responds fast. Except when there's a high volume, I have to wait. But normally, everything is okay. They get to the sheriff. When I come to call the sheriff, the sheriff gets out to my property. And the best thing I like is that the deputy sheriffs call me on their personal cell phone and tell me if everything is okay and what's happening at my property. If I have a problem-- usually the monitor outside doesn't show everything on the monitor on the wall-- I can have a technician there within the next day or two days. They're very good.

When we first decided to go with ADT with the new home (I've had ADT since 2012) it was purely cause the salesperson committed to a monthly monitor fee of $51 per month. I purchased another 5k of equipment again (I purchased 4 to 5k equipment 3x in 3 different homes the past 10 years) based on the understanding the monitor fees would be 51 per month and stay at that fee. However, all of a sudden I start receiving bills with monitor fees of almost 100, double of what was promised. Several weeks ago, I called ADT executive line and told them of the issue. They stated it would be reviewed and the monitor fee would be adjusted. However, nothing has been done. This is unacceptable and such a horrible way to treat a long standing customer that has spent so much money purchasing ADT equipment multiple times for almost $20,000 in total! They are a fraudulent company that baits and switches consumers. Absolutely the worst, be aware!!!

ADT is good. The system is dependable, and it works. I have everything I want. The reps are very professional and courteous as well.

The reps have been very good and helpful, and the system is satisfactory. I like the feature where I can use the phone to arm and disarm it. We're very happy with ADT.

I like ADT. The installers were really nice. They explained everything.