ADT Reviews

I bought ADT for my house in Georgia, I used a professional installer and with that comes a 36 month contract, to which I still never received two of my smoke detectors valued at over $400. I was given military orders to move to Tennessee, in working with ADT I was promised that if I bought equipment through them for my new home in Tennessee it would cancel out the contract for the Georgia home, so I did that. Lo and behold, ADT tried to charge me over $1,100 dollars for the remainder of the contract!

We signed up with ADT and they put in the sensors. Then, when we moved to our new house, we had them put in new sensors and kept our account with them. If it goes off, ADT definitely calls the phone numbers they have. Sometimes, it’s my phone that goes off and if I haven't answered, my husband's phone goes off and he answers it. So ADT definitely responds and asks us if we want them to call the police. In both cases, we did, but it turned out that we have French doors that are a little loose. So, when there was a thunderstorm and there was a big truck that went by, those two things set off the alarm. But in all these years, we’ve only had the alarm go off twice like that.

I was thrilled at getting ADT, we used the referral on the USAA site. ADT was labeled as a perk. After getting the system, we were promised a $100 gift card by the salesman and the corporate office. We have not received the card mentioned in April, 2023. This is not good advertising to promise and not follow up. Thank you.

I moved in April, called ADT to have services transferred. The agent created a new account. I called to have the account transferred the right way. Was told that it would be handled on the day of installation at the new address. I purchased new equipment thinking things were good to go… Days later the mistake is not corrected and the new equipment is put under my name but the services were transferred back to my husband's name. I call ADT, they send my husband a new contract to sign to transfer the equipment back to him. I was told it was complete. I get 2 more bills, speak to several people who all assure me that the problem has been fixed.

They make it impossible to cancel. They should be criminally charged for having their phone automatically disconnect after holding for 30+ minutes and when call transfer it disconnects. The text option person cannot cancel account. You cannot cancel online.

My sensors and work well. I had a problem when it was saying something about the sensor. I had to replace the batteries in the main sensor inside the house. ADT walked me through it and I learned how to do it. There were times when the outdoor cameras stopped working and ADT sent somebody out to check on it and replace it. The other problem I had was when the technician first installed the cameras. My driveway camera kept going out of focus. I went out and looked at it. It was drooping over. I noticed that it had come through my porch. I have an enclosed porch and he had hooked it up to an extension cord. They said they could do that. My other camera on the side of the house was solid to the wall and this one wasn't. When they came out, they took the cord and attached it to the roof part of the porch and went over to where the light was plugged in. I had an outlet right there at the light. They went ahead and it's more secure now.

Had an issue regarding payment made. Upon incurring, I chatted with an agent who advised on situation, however, agent was incorrect causing financial difficulties. Tried calling for assistance but they couldn't assist and would need a manager to contact me back in the next 24-48 hrs. I was told could not be any sooner as my issue was no more important than any other issue. Never got a call. Tried multiple times to chat with an agent, but got disconnected every time before getting confirmation of the refund they were going to process. Decent system, just HORRIBLE Customer Service when facing an issue.

The system works well. Customer service has been good.

When the battery in the main box was beeping, I had to get a new battery and I called ADT to make sure it was replaced properly. Taking the battery out and putting one in was real easy. Overall, the system has pretty good quality. But when I asked ADT about cameras and upgrades, they gave me the same quote as if I was just a new customer. I was almost ready to switch out and change it. I've been with them for almost 20 years and they didn't offer me anything. But for the length of time that I've had ADT, I never had a problem with them. Any kind of problems or changes or anything that needed to be repaired or fixed, they came out right away and resolved them. It's a sense of security. When I'm away and come back home, my house is still intact, and when I'm home, I don't worry about any intrusions.

They keep raising the prices and we complained. They worked with us but now the prices are up again. Other than that, I had them replace a sensor and the tech who did that was very friendly. He was knowledgeable and fast.

When one sensor went bad, the tech that came out knew what he was doing. He was pretty efficient. All in all, I was very pleased with the features of the system.

We had ADT at our house prior to this house and were pleased with it then, so we continued using it here at this house. I've had some false alarms before that I've talked to them about. The customer service was great. They listened to what had happened to set the alarm off, and that it wasn't anything major. Overall, ADT has excellent service and speedy response. If the alarm goes off, they're right on top of it right away. So, they're dependable.

So let me say I have been with them so long I am actually under Protection 1. Today a bad storm hit J’vill and lightening hit my house. Lost a TV, cable box, 4 light bulbs, my ADT alarm and ADT Nest thermostat. I can wait for most things to be fixed but since the Nest thermostat is not working that means you guessed it no AC. I am in Florida and it’s a heat wave with a heat warning. So I called ADT/Protection 1 and after an exhausting 2 hours on the phone getting passed around like a joint at a frat party, I finally gave up and just asked for a service tech. This was after getting the 6th person at Alarm.com who finally said I needed to cut the power to re-wire the panel. Um okay.

I got the system put on my window and I added cameras on the back of my yard and on both sides of my house. One time, I had to have a tech come out because I had a problem. The system was damaged and they had to replace it. Also, I reached out when I had a problem with being billed twice. I had a lot of problem with that but I spoke to a manager and we finally got it straightened out.

I have the alarm system from ADT. They're great. I've had technical situations where they've really been outstanding. They addressed it and they stayed with me online until it was resolved. They sent me signs. Their customer service is really good. They don't break the connection with you until everything is resolved. They address everything. I felt much more secure because of the alarm system. It's pretty efficient. If somebody were to come in the house, they notify you through your phone. If you open the door at the house, when it's set, it automatically alerts the police if it's not addressed. They respond quickly, too if there's an alarm, so I feel pretty comfortable having the system. ADT is good. I wouldn't have kept them this long if I wasn't too comfortable with them.

ADT is a good company. We don't have any trouble with it. A couple of years ago, we got a new pad and sometimes, I turn the system on with the app.

I have ADT in my business here. We've had it for about 17 years now. We also switched our security system at our home from Comcast to ADT, and that's been wonderful. The service and the products have been good. The customer service is a little bit messed up at times, especially at our house. We've had a few problems, and they'll say, "Well, you gotta enter your passwords." You enter it, and that's not it. It's been the password ever since we've been here. They ended up getting it straightened out.

When the service guy came, he was telling us that we had to sign a contract for two years. And after two years, if we make our payments on time, we could request for them to give us a discount, which was a nice little piece of information because it's not advertised. So, when the time came, I was on the phone with them and they took out $10 for the same service. It was the customer appreciation for being with them, which was very nice.

The reps and techs are all professional. I've had no problems with them. The service works. I get some comfort having it.

The only issue I have is the system itself because it's battery operated. Years ago, we always had a wired system. My husband and I are older now, and it's harder for us to reach if a battery does need to be replaced. But ADT doesn't wire them anymore like they used to. The last time, the guy was here because I couldn't get the battery to work. I tried to replace one and couldn't, so we went a few months without it. I got a service guy to come, and he replaced it for us, and we paid for him to replace all the batteries in all of our devices, like in our panel, and outside the thing, our glass break alarm, and at the doors. So, we could have it all replaced and maybe they won't go out for a good long while now. The guy was very knowledgeable and helpful. I like the app. We use that too in case we get off somewhere and realize we want to check if we set it or not. I feel more secure.

I liked the sales guy from ADT. He was personable, and we got along. We had a nice conversation and I bought the security. The installers were there for less than an hour. I had some sensors and cameras installed. The system makes me feel secure. The cost is affordable and the app is easy to use. I had to reconfigure one of my cameras and the customer service reps walked me through it.

The reps from ADT did what they were supposed to do, and everything is working fine. I'm perfectly satisfied with the features of the system and I feel perfectly secure when I leave the home. I’ve had a good experience and people should get it if they want.

My mother was living by herself, so I got ADT for her. We've had it for eight years. After she passed away, I got the house and put it in my name. I really believe in the product and it's always worked well for me. It gives me peace of mind. I live in a rural area and it's very isolated. Whenever I've had a problem, they've been most accommodating. Sometimes I have to stay on the phone line a little bit longer than I want, but they'd never hang up until they've got me satisfied, and I really appreciate that.

We added a new group of sensors on the windows and the glass-breaking monitor. I was impressed with ADT's technician. He was amazing. He considered our time, was considerate of our home, explained things and answered questions. I've been pleased with everything. We've got ADT in two places, one down at the ranch, and one in Oklahoma City. There's a good feeling of security. It works. I get a little bit more than what I pay for and I appreciate that.

Customer service is awful. Took months to get upgraded. Overcharged multiple times. Illiterate employees. I am extremely disappointed in my experience of over 23 years. Please do not get this service.

ADT home security is the worst. Their customer service is horrible and they will steal from you and if your home is being broken into they don’t show up. Trust me it’s so bad! Be aware! SimpliSafe is much better.

I bought a house 3 years ago and took over the existing ADT alarm system from the previous owner. The salesperson on the phone repeatedly assured me this agreement was a 2-year contract. Today, I am moving out of my house and tried to cancel what now appears to be a 5-year contract. The only way to cancel is to pay for 75% of the remainder of the contract! Or transfer it to my new property: not doable as I am moving out of the country. The woman on the phone was rude. Really rude. She did mention that the 75% cancellation was to cover the cost of the equipment: wrong! The equipment was already in the house when I bought it. Notwithstanding the fact that, last night, we had the wind blow up a door while we were out. The alarm went off. No one called to find out what happened. Ever. They provide the worst possible service out there and try to hold you at gunpoint when you want to leave them.

My daughter's having some medical problems and last week, she had fallen. She tried to call ADT and her bracelet wasn't working. It was a new one and she had just gotten it when I got mine. And she couldn't get through to ADT, so she called 911. The fireman came, helped her up, and checked her vitals to make sure she was okay and didn't need to go into the hospital. Other than that, ADT always let me know if something's going on with her. She lives about seven miles from me and she lives alone. I also like having both of the medical alert bracelet and the home security system with ADT at my house because I'm up a lot in the night to go to the bathroom and such. I'm 87 years old and I'm always aware I could fall.

I had ADT implemented because we were here alone. We also had some drug activity across the street from us. My father was a former deputy sheriff and he thought that he could pull a trigger whenever he could. I told him, "We're not relying on that. I need to be able to push a button." I had ADT implemented. I didn't want a whole bunch of technology. I wanted to make sure that when we left the house, we could arm the system. When we would be away, we would set the alarm. Even if the Meals On Wheels people would knock on the door accidentally, it would go off. At night when we were sleeping and any breaches happened, it would alarm. That was what we wanted and that was what we got. It is very sufficient. We were well pleased with the protection that ADT provided for us and still provides for us. When the last guy came, he was telling me that I definitely could get some upgrades if I wanted them but and I still don't really want them at this time.

I called ADT with an issue on my alarm system, and they sent me a replacement part free of charge and got it installed. Everything was working great. The only little tiny issue I have is some of the representatives are a little difficult to understand their English. But other than that, everything was great.

ADT is very recognizable and they've got a presence on the media, which is excellent. They have good spokespeople and that's important to separate themselves from those that haven't been in the business as long. They're doing a great job and I've never had the feeling that I wasn't choosing someone or some company to protect my property. I've never had to question them. We've had ADT in two locations and they've always been really great. Customer service is first class. Everyone understood my concerns and was very capable of taking care of my concerns. Their technicians is pretty much the same. It hasn't been very frequent, but when necessary, they've done well.

If I have a problem, I call ADT and get good support. There was a repair that I had to have done. ADT sent a rep and it was taken care of.

Spoke with 6 different representatives, none of them were able to help me, they kept transferring me and after an hour and half waiting to be attended they hang up on me. Two month ago I requested a cancelation and they told me that we needed to pay the equipment and the cancelation fee before canceling. They send us the invoice and we paid it in full and requested the cancelation. They did not proceed my cancelation but 2 month later I received another bill saying that I was late for my monthly payments... now they want me to pay for a service that I never used because the person that supposed to process the cancelation never did it. And they simply don't care to help me.

We had issues with the battery and we had ADT replace it in the control panel. They were responsive but we were a little bit disappointed that we had to pay $55 for the service call when it wasn't made clear that's what we would have to pay. The unit should have been under warranty. The system should be armed automatically without any delay time. If you're staying, it should just set automatically and if you're in the house and it's going off, you want to know it instantly, not 30 seconds later, if you're waking up. It’s the only mysterious thing about the system that I don't get.

If I was able to give it 0 Stars, I would. After 11 years as customer, I discovered I have no security service since discontinuing my land line. Customer service based in Philippines, doesn't understand English, and can't support the issue. Escalation process is broken, cancelling service is a nightmare. Stay away from ADT!!!

I’ve had ADT for over 18 years and I have an old package so I don't have many modern things. I'm the old-fashioned one, which is just to have protection and security in my house. But the techs updated the gadget on my wall. Another time, they changed batteries and things for me. But ADT charged me $25 for the call. The techs were very nice. I always had very good personnel. I had difficulty with money at one time and called ADT and I said I couldn't afford them anymore, and they were very nice to lower the rate for me so I could keep them.

I'm pretty satisfied with ADT. The system functions well. I use my app on my phone. To the best of the system’s ability, I feel secure.

It's been a great experience with ADT. We had brand-new windows put in last fall, and because we have the magnets in the windows, I called ADT, and they came out and put new wireless transmitters on the sliders at no charge to us. We used to have a landline in the kitchen, and then we moved to just cordless phones. So, we had to have a new phone line run for that. But, that was inevitable. It wasn't ADT's fault. The two times we've had techs out here, they've both been great.

The rep was a really nice guy who set us up. We like that our system captures what needs to be captured. If anything goes wrong, ADT alerts me right away. They're doing a good job.

ADT is horrible. They have the worst customer service and are way more expensive than other home security companies. Their system are complicated and you can't get anything fix without them charging you a lot of money. You can even cancel your service on line and you are always on hold waiting to speak with someone. I wish I could rate them to zero.

Cancelling ADT service is impossible. The agents are trained (from India) to pass you around with call hold times of 2.5 hours. It's a total SCAM. I've spent 2 days, and hours of call time with several numbers to call and can't cancel. Total ** fraud.

I bought a house, the previous owner had ADT system in the house. I figured I give them a try. The sales agent came in my house, sat on my sofa and pretty much lied to our faces. What we signed up for was not what the field agent came to set up. Because they already had our CC info they charged our card twice, once when we signed up then again during installation. That was Thursday 7/6/23. I have 3 days to cancel without fee.

Beginning to take review writing seriously and conducting them more. I had ADT service for 2 years now and the past 4 weeks experienced malfunctioning cameras. (Not good for a truck driver who is gone frequently) So I initially called to cancel only to be told I’m under contract. Nevermind that they charged me more than I agreed to pay or the equipment was not working properly. But I before the rep said give us an opportunity to make it right and send a tech out free to resolve the issue just wanted to end the relationship. Reluctantly I agreed but you know the window they give you always has the person showing up at the end. 12-4 they said. I called at 10:15a and said, "Can you please see if the technician will be around noon or closer to 4? I can finish my job and then wait for him with no problem." “We have no way to reach him.”

ADT is the only company I know of that does not respect military PCS orders for active duty families. I have never had issues with terminating contracts early with any other entity except for ADT. The Servicemembers Civil Relief Act has typically and generously been applied to contracts that are tied to a specific home address, allowing us leeway when we are ordered by the government to move to a new base. ADT has taken the position that the spouse, children, and other dependents of active duty military members may "choose to stay" or "separate" from the person who is ordered to leave, meaning that they are not obligated to terminate the contract for the home security system.

I was installed 05.26.23. System has not been functional since installation, a total of 3 tech came out following up with 20 plus calls to ADT customer services etc. I have got nowhere. My system doesn't work nor will anyone call me back. Am just being given the runaround. Meanwhile am stuck with a contract and a alarm system I can not use. ADT is quick to set you up with their joke of a system yet to fix the issue it's like if the company are GHOSTS!

The customer service has been horrible to work with. There's a 6 month money back guarantee that they tell you about but they do not let you get out of the contract if the cameras aren't working because that is not a part of the "security system." ADT is not at all concerned with the quality of their service and security. Their only goal is to lock you into a contract to make you pay thousands of dollars with zero care about your customer experience. Dealing with ADT has felt like a total scam! STAY AWAY! Did I mention they lock you into a 5-8 year contract? DO NOT SIGN UP WITH ADT AND SO DO NOT SIGN ANY CONTRACTS WITH THEM.

UPDATED 07/06/2023: Interesting that after placing a negative review the company is quick to publish a response acting like they really care. Unfortunately and not really surprising, the reply comes from someone by the name of Marzen and also provided an address to CHAT and a phone number to call Marzen. Problem is the contact info provided are the main numbers and no way to contact this person that I suspect is nothing more than a creative marketing ploy to make you think they actually care.

As a newly single mother, I purchased the 4 camera home security system because I thought it would help me feel safe alone with my children at night. I purchased the 4 camera system so it’s not an inexpensive system and cost thousands of dollars with installation. They did what they had to do with installing it, electuario and camera setup and then about 4 months later, one and then a second camera went down. It has been now over two years and the cameras are still down. I have been paying the monthly service for 4 cameras, not 2.

This customer service is the WORST. I have waited over 90 minutes on the phone with customer service. When I do talk to someone they barely speak English. You get sent around to a new person each time you need to provide your information again (which I understand) but it winds up taking hours to resolve the matter. On multiple occasions I have had to have technical support because my system was down. They tried to tell me it was my responsibility to pay for a technician to come out, when it was THEIR product that was not working. Getting on the phone with someone is impossible, and every time something is broken it is somehow the customer's responsibility to pay to fix it.

I have been with ADT four years, had to cancel due to a quick move and will not be moving into new home for a couple of weeks, called customer service (held on for approximately 48 minutes), got someone on line, he transferred me again another 11 minutes. Finally got Kyle on line, was informed of $275 cancel fee. Kyle says just ignore bill & when you get new address they will waive the fee. Whaaat?! This is how they trap you in these ridiculous contracts. I would rather pay the fee and never use their service again. My service was subpar at best, doorbell cam was always offline, customer support was always so busy and good luck getting a call back. Do better ADT. Lots of great competitors out there.

First, ADT locks you into a long term contract (3 yrs). Then they give you subpar equipment. If there's any issues with the equipment, you are charge a service fee to have the equipment looked and and another fee to have "new" equipment installed. Even though it is their faulty equipment, you still pay fee(s) for the fixes. ADT's cameras do not always catch/record activity occurring, as they should. As a current customer, I would HIGHLY advise looking elsewhere for home security needs as there are less expensive and much better options. I look forward to my contract ending with ADT so I can move on to a better company.

I signed up for this service because I was spending a lot of time working on the road and felt the need for the extra security because I house is not in a high population area and it would be easy for someone to break in. When they came out and set up the system for a 3 year contract, they did not tell me that they were going to install a product that would require a service call and battery replacement that would cost me over $100. I found this out when the battery on a unit that is constantly plugged in started chirping. That is when I called them and they told me the battery needed to be replaced and they would be happy to send out a technician for a fee and he could replace the dead battery for a fee. For $40 a month, that seems a bit extreme to me, but especially the part where they told me that the battery that died has a known life span of 2 years. They don't give that information before you sign with them, they just start heaping on extra charges.

ADT has been good. They're always on time. But I'm bummed 'cause Amazon cameras have been having microphone and audio that you can hear everything, and ADT doesn't.

I am greatly satisfied. When they first came out, the guy hooked my alarm too close to the door so it would alarm quite a bit. But they came out and fixed that right away. I've never had a problem with them. Any time I called, they were right there and it's been great. I'd recommend ADT highly.

I like the ring thing on the front door, but we don't have the alarm system on. The cost went up. I was gonna call to see if I could get it lowered. I also want to see if I can get a sign for my front yard again. Mine cracked.

ADT's reps were all friendly and gave me the information that I needed. I like the remote. I got everything I need. The system makes me feel secure when I know I can put my alarm on at nighttime.

When the alarm went out accidentally, they answered it on the first four rings. Our system is antiquated. It hasn't been upgraded in 30 years. But anything that upgrades means increased costs, and ADT has been pretty good about maintaining the cost that I had because I've been a customer of theirs for 30 years. Whenever they increase my rates, I call them and ask them to maintain the existing rates, and they do so, and I pay my bill on time.

I accidentally hit the panic alarm one time as I was leaving. It was a silent alarm, so it wasn't ringing. So when I went back out here, there was the police coming. ADT called me and I told them I had gloves on and hit the wrong button. The police were really nice. But it was my fault entirely. When certain things has tore up, ADT will come in. Two months ago, they had to redo my garage door. They put a different system on that. The technicians were all great. But ADT doesn't have enough technicians. I had to wait close to two weeks before.

The price was right. And there were some incentives. Everything sounded good. But since it's all wireless, there were batteries, and they go out. I called ADT. There's one battery that went out of the main panel. And it was terrible to try to change that thing out. The last screw wouldn't go in. It's working now. But I would not go back with another system like this. ADT has to come back and use all the existing wires there from the previous system.

The only problem I have with ADT is how much it costs a month but I like it from the standpoint of security and the additional features, and also, it lowered our insurance to half. I like the service. Each time I have a question at work, they respond fairly quickly.

I'm very happy with ADT. When my main box on the wall was telling me something, I call ADT, and they walked me right through it and told me how to do it. I have another sensor by my door that I didn't know that had batteries, and evidently, one was not working. I called them, they told me what to do, walked me right through it, and I fixed it. I wouldn't have been able to do that without the help of ADT. I really like the system. Ever since I've had ADT, they've been very helpful. If you don't understand something, and something's going wrong with your box, you call them on the phone, and they're right there. They don't say they'll call you back. So, I'm happy with it. I don't anticipate changing any time soon. They're the best and I would recommend them to anybody. The cost was amazing, too. You can't beat it.

My experience with ADT has always been very positive. My wife and I have been loyal customers of ADT for over 30 years. Whenever we reach out for assistance, everybody has been very polite, very professional, and very courteous to us. I like the support that I get and whenever we need to make a phone call. When I go on vacation, I have the app in my phone, and I can disconnect the alarm even outside of the United States, and if I have somebody come in. Right now, we have no complaints and hopefully, the service will continue as is.

The team at ADT is good. I had one issue with ADT and they stayed on the phone until it was taken care of. I had to go downstairs in the basement and unplug something and plug it back. The system works. I'm looking forward to moving, and when I do, I will upgrade it. I want the Ring where I don't have to charge it. I would refer ADT.

I'm happy with ADT. We have the basic security system. Our experience has been good. We've had them out twice over the years just for minor things that happened.

The tech was super helpful and cool. I was trying to fix some stuff on my own and that didn't work out so well. So, he talked me through everything. At first, I was confused with the phone app but once I figured all that out, it was easy. ADT has always offered great incentives. I like being able to log in from my phone. The appointment times were quick, which is good, because normally, you don't know if it's gonna be two weeks before you see a person. I called and scheduled an appointment, and ADT got someone out within the week. It could've even been a couple of days because I'm available and I remember not having to wait a long time. Everything has been smooth with ADT. I like the system and I convinced my fiancé to get it as well. So, when he bought his house, he got ADT as well.

ADT should decrease the price for long term members like myself. It's kind of steep on the price. Other than that, I like their rating with Consumer Reports, their dealings with USAA, and the quality that they give me. That's why I keep coming back. Also, their representatives are good. When I need them, they're available.

ADT's customer service has been great. If I had a problem, they have followed up immediately. We've had one young man that has come out for a couple service calls. He has been outstanding. If we have a problem, we always hope he gets to come back because he fits in here. The only problem I have with my service package is the batteries don't last as well. We go through a lot of batteries. Also, my husband cannot hear the tone for the smoke alarm or the carbon monoxide detector. I have voiced it to ADT and they said, at this point, they do not have another product that they can issue us that would help us. Other than that, if there's been any question about anything, they have been spot-on with it. I have set the smoke alarm off, and before I could get in here to punch it off, they were right on it, calling to make sure everything's okay. I would tell others that we've had great service from ADT.

ADT is the one out there I can depend on to help. I've had cameras throughout the years and Abraham is who I usually request to come out whenever I need service. He is excellent and everything you could dream of. One time, I had someone from customer service who was snappy. Otherwise, everyone is always very nice and helpful. I've had some false alarms where I opened the door not realizing the alarm was on, so I've called to cancel and my experience with that has always been good. Other than that, sometimes, someone will come to the door and if you don't catch it when they come, it takes a while before it's recorded and you actually see it. But it's not a big thing.

I have been with ADT for over 17 years and the equipment in my house is worn out. The LED keypad will not display everything needed to diagnose our problem. Letters fade out and can’t make out what is on the display. Customer Service techs do NOT speak or understand English. I have an error code now and C/S has me unplug everything and when I do they put me on extended hold, I guess to call tech support in the USA, to find out what to try next. So much background noise from other people to dogs and chickens that it impossible to hear them not to mention understand them. If you're looking for a Home Security system, I STRONGLY SUGGEST LOOKING ELSEWHERE.

My 81 Year old mother called in to ADT to cancel the service she has been using for the past 10 years. They would not allow her to cancel and would not allow her to talk to a supervisor. Now I am calling. The first time... after hitting about 10 prompts to get to the cancellation department I was disconnected. I am now calling for a second time and have been on hold for a half hour. So there are so many people calling to cancel at 8:30 on a Wednesday night it requires a 45 minute hold. So since I am going to be on hold I figured I should use this time wisely to write a review about their terrible customer service.

Zero stars. It took 4 hours and 4 calls to cancel service. And even though the monitor is on the fritz, cheeping loudly once per minute, and even though I have to pay for another 30 days, ADT refuses to fix it since the account is canceled. They told me to unplug it. Awful. Do not use!

Like to say no and charge customer everything. Bad installation of door sensors. It fell off after a month. And ADT would not replace it. Video doorbell stop working after 2 months. And again they want customer to pay for replacement. They do not stand behind their product or warranty. Not to mention Ring and other competitors are 1/3 cost of ADT.

We were customers of Ackerman Security, and were very pleased with their service before they got bought out by ADT and that is when the nightmare began. We never wanted to be with this huge corporation. We did not have a contract with ADT but they make it mandatory that you speak with their Account Management team to terminate your service. I have been attempting to cancel my service for 2 months, to no avail. Hold times exceeding 1 hour are ridiculous and intentional. Even when I requested a return call back, they get the system to call you and when you answer, you are put back on hold and waiting in a queue.

I will no longer stay with ADT after the terrible experience I had with their customer support. I have a small business in Raliegh, NC and the ADT motion sensor ran out of battery. I spoke with them on the phone and they sent me a new battery but I had no idea how to install it and the so-called instructions they provided me had everything but instructions on how to replace the batteries. I called ADT technical support and made me have to go back and forth with a ladder just to end up installing the battery in the wrong detector. Their walking us through the installation steps was not helpful at all especially because that motion detector required a tool we don't have to open and replace the battery.

My mother had their system for many years, Sept 2022 equipment fails and recently they still charge for monitoring even though they admit system down, refuse to reverse charges on my 85 yr old mother, threatening collections, she and sister in law made several calls over months and me and my wife recently spent hours on the phone including 5 hrs on Wed with no result. They are impossible to talk to, even though they acknowledge system down since Sept of last year. They insist on getting paid for all following months including this month.

My ADT system has done great. One time, somebody wanted to change it to upgrade, and I did not want to upgrade because it's doing good. I live alone, so when I put that, I feel like I'm more secure at night when I'm asleep, and nobody can come into my house. I’d know about it if they did. I like the key fob part of it because I use that a lot. It's really easy to use the system and I love it. When the key fob messed up, I had a replacement. They were fast. They came when they said they were going to be there and everything was good.

The techs helped me reinstall a doorbell after we got a new Wi-Fi router. They were very helpful. We went with the doorbell camera when we upgraded the system probably two years ago, and I like that. I'm satisfied. ADT’s service is good.

We put in an alarm system back in 1986 and we went from one company to another company, and finally to ADT. What I liked best is that we could finally give up our landline. I love it. Everything's been great. We’re happy with ADT and we like how it works. We can do remote things.

I talked to one of the sales representatives of ADT to see what they could offer to upgrade my system. But they never did anything. They never even bothered to call me back. The people that ADT has out there are just people that they teach to go out to the homes and sell. But I don't care about that. I'm happy with what I have.

ADT's rep came by, started talking about the stuff that they offered, and I decided to go with it. Anything that I got from the salesman directly at the time of purchase, the equipment was free and just the service had to be paid for. And anything that I bought after he was done, I had to pay for the equipment and it was huge savings. When I first got ADT, I had everything installed. I had small issues with a couple of door sensors, and I didn't realize at the time that sometimes they use outside contractors to do their work. But the contractor that came, he came both times. Very nice guy.

ADT knows what they're doing. The techs who come are very polite. I couldn't ask for better guys. ADT is helpful but they are a little long on answering their phones when they transfer me. I get a little upset when I'm in a bind and I can't get through to them.

We're happy with everything about ADT. When we first got the system, we didn't have any cameras. But in our house where we are now, we have cameras so, we upgraded. When we had issues, their techs handled them very well and sometimes we'd see the same technician. They were also always very friendly and professional when we’ve had them. One time, we tried to do things over the phone with tech support with changing the battery, but that didn't work. So, the tech had to come out and change the sensor that had to be replaced. Having ADT gives us peace of mind because sometimes, if my husband is not there, I know I can just glance at the pad on my nightstand and I can see the alarm is on.

We have an alarm system that monitors for fire and CO2. It keeps us secure. It provides around-the-clock monitoring. ADT is good. They're responsive. If there's an alarm trigger, they reach out usually within 30 seconds to a minute to see if it was legit and need to call the cops. So they do a pretty good job.

We have a garage camera and a camera in the back for the backyard. We also have a camera that is mounted. If someone did break in, we can see them from our kitchen and dining room. Then we have a motion detector in the dining room as well because it's by a door. The ADT reps are responsive. The system gives us peace of mind. If the door opens, it notifies us that the door is open. So, any activity outdoors, I'm notified immediately on my phone.

We have a light that's supposed to flash if we have a problem and the only time we've set it off is usually by accident. All our windows are covered and they respond pretty well when there is a call.

The ADT system does really well. It fits all my needs. Everything I have is good. They're also reliable and responsive.

The customer service was very good. I called and said I want the system installed. They came out, installed it, and did a good job. If I have any trouble, I just give them a call, and they call me back. I can handle most of the situation, so it saves me time and money by not having them here. If the battery goes out, I can do that myself. Get ADT.

I like ADT. The system works fine, and I have peace of mind. I know that if something happens in our home and the system is triggered, they'll contact me, and if anything, send the cops out or whatever needs to be done on their part.

ADT is very knowledgeable and very helpful. Through the years, I've added cameras and CCTV. The upgrades have been fine and everything's been good.

With my package, I got a new panel, motion detectors and glass-breaking detectors. Installation was all included and then I just had my monthly fees. Everything's been pretty good. I call them and check on stuff and they answer my questions all the time. ADT is a very dependable company.

An ADT guy came over, changed the cameras to later versions and looked the whole system over when I bought the house. My maintenance guy was there and he said the guy was great. He spent quite a bit of time changing the system over and making sure everything was okay. It's working good, and it's been easy to deal with their app as well.

The system is easy to use. I just turn it on and off and it monitors like it's supposed to. I rarely have to do contact ADT, but when I had to do it, they took care of what I needed them to do. They've upgraded a few things as well as offered some additional service, which are nice. When the Pulse app on my phone went off, they contacted me immediately, called the police, and sent them to my home. However, it was just a sensor that fell off the window in the middle of the summer. Overall, ADT is good. They're responsive and I have confidence in them. When the alarm is on and I'm home, it's way more secure for me and my family.

I haven't been satisfied with ADT. I've considered canceling, but it would be a big thing tearing out my system and putting something else in. I'm having some issues with our business account and with our home system. They make you troubleshoot on the phone all the time when they need to send a technician out. I pay them for the service and getting a ladder out and having to climb up there and do technical stuff when I don't know what they're talking about is frustrating. They also had my husband do the troubleshooting. They said "It's the box. We're gonna replace it. We'll send you a box and when you get it, call us." He got it, called them, and they told him how to plug things in. But it wasn't the box. It cost them more troubleshooting with us three times, sending out the wrong piece of equipment and sending out the wrong guy. They're not saving money. They're just frustrating their customers into buying a different system.

In recent months, my batteries start failing me. I got in touch with ADT and they sent me two different types of batteries that I needed. But I have a problem since this home flooded in Harvey in 2017 and I don't know what happened with the contractor, but he covered up the area where the alarm system was. He also put caulking around the system that we got after Harvey. So I would have to cut a whole or take a razor blade or a knife and cut around that just to get inside to put the battery in. But I haven't done that as of yet because I might have to get somebody else to do it. Other than that, I haven't had a problem with ADT.

ADT did a good job. My husband had passed away and I was broke. So, I cancelled. I was with them for eight years, and this time, I've been with them for about two years. It's an easy system. I use the keypad the most. Then at night, if I was gonna take a nap in the day, I just hit arm, stay, and then my code. I might put an additional keypad in. It's just a simple system. It's big and bright so you can't miss it. You can put it in an inconspicuous spot. I've had a couple of false alarms and they did what they were supposed to do. So, I know it's working.

Our service package with ADT is excellent. I'm very satisfied with my service. I’m satisfied with all my features. The only time I called them out was when I disconnected my landline and had them come out and reroute it to go to my cell phone. I would highly recommend ADT. They're very up-to-date on their response when you need them.

We looked at the information and what services ADT provided, and how we could monitor and the contact. They proved themselves to be very good. I love the package. I did talk to someone about the panoramic view of a camera and the range that it can cover. I was gonna go into that without buying so many cameras. That one camera could just give you a panoramic view of an area instead of having all these cameras attached to the outside or wherever you are attaching the cameras to. I'm satisfied with what I have now as well. I was just kinda futuristically looking. As a panoramic view, a scanning of the camera, it could go back and forth if you desire to do that. You could cover more than one area in one corner versus getting many cameras to cover that area.

When I signed up with ADT, I was told that I was gonna be getting $100 toward my bill but that never happened and that was three or four years ago. I've contacted them and told them I didn't appreciate them trying to get people to stay on but they don't come through with it. Then, a couple of months ago, they went up on my bill and automatically took it out of my account. I called them and told them I didn't authorize the payment. They apologized and went back down on my bill.

What ADT offers for free is excellent, and their monthly payment is low. The free offer depends on the month. Sometimes, it's free equipment. Sometimes, it's free installation. Sometimes, it's both. I got the free installation and free equipment. We had them come back out and add more features to our system. I was surprised that they were done as quickly as they were.

I liked ADT's quality, performance, and ease of usage. It's right to our family's phones. Everything has been very pro. The one sensor fell off when my dog destroyed the dog's door. I had ADT send me something, but it wasn't the right thing. So, I have had to get somebody out there for service. We feel safer.

Everything was very routine. I didn't have a whole lot of people in my house. Sohe came in, he did his job, answered all my questions and left. So I like that flow of installment. The system is easily maintained. I did have an incident where there was a windy day, and I didn't shut the door completely. The wind blew the door and the alarm went off. I was running out to drop someone off and by the time I got home, the police were here. So it lets me know that I was always connected. When there was a sound coming from the machine, I called ADT and the tech person walked me through it and it was fine.

I like my system because I feel safe and secure. ADT is the bomb. They do a great job.

We first started using ADT when I was on the road 200 days a year and my wife was alone. So I felt a lot more secure at that point and now, it's something we do all the time. We got a new control panel and also replaced some of the sensors in this house. The tech was very knowledgeable and helpful, and sorted things out for us. The new system is much more convenient than the old system. It's a little easier to understand what's going on. We were complaining about our old system, that sometimes when we had trouble, it wasn't clear how to get rid of them. Overall, the whole system works together so well. The system is very reliable. It's not terribly expensive compared to some of the other companies we've talked to.

I'm happy with the sensors and I'm satisfied with my package. But I'm not happy with the cameras. They don't record long enough and there's no way to get them to record longer. Also, my battery backup went out and I had a serviceman put a new one in. But I think it was used and it has not worked since. My power goes out often and the thing chirps and makes noise. I would really like a fresh battery backup.

The reps of ADT are friendly and knowledgeable. I had one incident in particular where the gentleman kept talking in circles and wasn't hearing what I was saying. It was very frustrating. But that is one time out of many. And I've ordinarily had very pleasant experiences with any that I spoke to at ADT.

I was satisfied with ADT, as far as the cameras, seeing outside who comes up to my door and with the alarm system itself. Their techs were also professional and friendly.

I'm very happy and satisfied with the features included in our ADT package. I got a Google Nest. I can talk to the person at the doorbell now if I want to or I can just look at the video instead of grabbing my phone and checking. It's a lot more convenient. The fee they charge per month is reasonable. The service has always been good. If I have any issues when I call them, it's handled quickly.

I would give ADT a 95% good. They used to come to our house upon request if we needed help with anything. That has ceased. It’s difficult to get a technician to come and look at anything if we're having any issues now. We also currently pay for our batteries. At one time, we didn't have to pay for the batteries. But the service from ADT, if our alarm goes off, within two minutes, we have someone that calls us to make sure everything is okay. Occasionally, we set it off ourselves. It works like it's supposed to. It is a good system and they're a good company to do business with.

I got the new equipment installed and it’s great.

My ADT service package is satisfactory. I just have something basic. I don't do much of anything. There are no cameras. I just keep the monitoring service. I've had battery changes that went very well. The tech had to do a couple things.

I get three calls a day, literally. Then three spam call a day by the same number. It's 47 bucks. Not a mortgage payment. It sucks. I want to change my number. It's insane you missed one payment there calling constantly.

Totally messed up my order!!! Been on the phone with them to correct the problem or cancel my account and have been on the phone with ADT for a total 8 1/2 hrs!!!! Mostly on hold!!!! 8 1/2 hrs!!!! Can you do that?? I first called at 10:00 this morning and it is 6:30 now. They just keep transferring me on circles. ADT representatives have no idea how to do much!!! They are rude, argumentative, and interrupted me constantly. If they can't get an order right or even allow me to speak with anyone in the correct department, then how can they protect my home??? I'm still being transferred and it's now 7:00 pm!!

They canceled my account without my consent claiming that I had called to cancel 2 months earlier because of a financial hardship. This is impossible because my payments are auto debited and I had never once missed a payment. Since I set up the service 2 yrs ago I have never once spoken to the customer service department before this issue. They told me they were going to re-instate my services and reverse the bill but lo and behold they told me that because my home was pending sale they could not re-instate it. They wanted me to pay early termination fees. After talking to 6 representatives in one day they finally assured me that it would be re-instated.

We had ADT for our small business for years. When we remodeled our offices we disconnected the service from the internet. Due to the bill being on auto withdrawal ADT continued to take their monthly fees. Part of this is on us as we did not go through the steps to cancel. The crazy part, and why this review is 1 star, is no one from ADT ever reached out to say our system was offline. When we finally got around to cancelling the service they offered us a measly credit with absolutely no explanation as to how they never caught that their system was offline. When I asked how secure we were if our internet was cut and someone tried to get into the building the answer I received from multiple reps was "I can't tell you". I understand on the billing issue and that is on us as a company, but it blew my mind that a security company could not tell me why us being offline was never flagged in their system.

ADT provides the basics and that’s all I need. It meets all my standards. I just have the panel. I have one sensor by my front door and sensors with the windows and the door. In general, I feel safer, with the exception of one issue going on with updating my contact information. One time, when my alarm went off, I never received the call. Then, it bypassed me. The police came out to my property and called my mom, and freaked her out. Some interfaces also weren't communicating. It was changed in one place but not the other. I haven't had my alarm trigger in maybe six months. So, hopefully, it has been resolved.

I am well satisfied with the reps. They are very professional and knowledgeable. I would give ADT a 99 out of 100. However, once in a while, if the internet’s out, it beats. ADT has other things I don't like about the system but I’m secure with them. I would recommend them over some of the companies I've been affiliated with over the years.

When I had to add someone else's code to the system, I called and the reps walked me right through. They stayed on the line while I did it and checked it. The system works and that's all I care about. We added cameras, too, and I got them through Ring. Just a security system isn't enough, so I've got as much as I can do rather than having armed guards in here. All in all, I’d tell people to use ADT. They have a good system.

Back when I had a flood in my house, my power went out on the monitor, so ADT had to change the battery on that. I was pleased the day the rep came out to service and put the new battery in. She was very cordial, polite and on time, and the PR skills are right there. She showed me what to do to keep the use of the battery down, and now I have it darker versus having it lit all the time on the monitor. That'll save me on my battery usage. I also needed to have the things in the front yard replaced, because one was broken off due to either the wind or bad weather or my yard guy. ADT has worked out fine for me, but I wish it was a little cheaper. The cost is steep because I'm a divorced person, just myself, and I was hoping I'd get a senior citizen discount being 64 years old.

We've had great service and we've had them since 2000. They always respond. Even on a couple of occasions when our dog set the alarm off, they were really good about understanding that and making sure the police were not called. When the battery went out on our control panel and they got the battery out a day early than they said it would. Our bill comes out automatically out of our account and we don't have any issues.

I've moved since my original installation and my ADT system is now self-installed. It's cute and very easy to use. It’s great. The customer service reps were very helpful. My daughter wasn't able to hook up something and she called several times and they didn't mind at all. They told her to call back if she kept having problems.

ADT is transparent. I would recommend them.

I was there for the initial part of the installation but I didn't stay for the whole thing. My wife was there and she said they were very good. Everything's been good. But the app could be a little more user-friendly.

The sales representative with ADT was great. I’m 90% satisfied with the system. It makes me feel secure that I have a system at the house and if something happens, someone will respond right away. On my back sliding door, it has the sensor if the glass shatters. I love that. I also love that they have the CO2 component. But I am not a huge fan of the price difference in comparison to others. Also, 30% of the time, there are glitches in the system. It disconnects from the internet or the screen stops working and someone has to come take a look at it. Then you're charged because the screen stopped working. I only bought the system a year ago. I shouldn't be paying to have somebody come if the screen stops working. They try and talk you through it, but it's not a simple system.

I had some issues with the patent alarm, and I was upset, so I discontinued. The contractor that came to fix it for me didn't do what he was supposed to do. But I picked it back up once crime started to come back again. I spoke about getting cameras that Saturday, and that following Monday, my home was invaded. I didn't get it done that Saturday because I didn't know what would happen. The angle that the camera is on is the angle where my doorbell was. And that's where I was told the invaders had to come from. The crazy part about getting it set up through ADT was that there were these extra fees I would have to pay. So, I went directly to Ring and paid up for a year. Now I'm with ADT. But I pay a lot.

We live in an old town and it's a very suspect area. There has been crime out here. It was not too bad, but still, it's good to have assurance and safety that we have the ADT system in there. Customer service was very professional. I have one positive experience with ADT. We have a brand-new gas stove. Something wasn't covering what we put on there that should have been that's inside the oven base. It covered up one of the vents. We had a leakage and that was very small one. But the sensors picked it up and ADT called the fire department. This was about 12 o'clock at night. The leakage was nothing life threatening but it could have been. The system was a lifesaver.

ADT was quick with installation. I have Ring also and I have a problem with them. Every time I leave my home for more than 24 hours, the ring system defaults. When I call and say my camera is not working, they say that I have to be home to reboot. But I can't be home to reboot and reboot as I'm in Europe. Thank God I have ADT. So, I rely on ADT for my alarm system, not Ring.

ADT has a great reputation. Also, I like everything about the system. It's easy to operate and it's dependable. It works most of the time. Once in a while I have to call ADT because something might not be right. But 95% of the time, there's no problem. ADT is a good company.

We decided to give ADT a try. And we've been very happy with them since. The tech came in, set everything up and explained how those things work for us. He was very helpful. He set up my tablet so I could monitor, and explained how I could set up any other equipment I wanted to use to monitor. I just push a few buttons and find out what I need to know, or if the alarm goes off, they contact me. I use the app to check and see who's outside and who triggered the alarms. It's easy to use. It makes me feel safer. Also, we feed stray cats, and we're able to monitor who comes and eats and who doesn't. It also helps us keep track of who has been missing for a while and who might need further assistance. I'm very happy with it.

We built our home in 1954 and had ADT installed right away. We've had it ever since. I turn it on when I leave and turn it off when I come home, but sometimes I mess up. Other than that, the system protects my home. I've thought about calling them and asking them about a camera, but I haven't. I also thought about a new doorbell and cameras coming together because my doorbell is behind my stairway, and when I'm upstairs, I can't hear it.

I wish I could leave NEGATIVE STARS. AVOID AT ALL COSTS!!! I had a technician come to my house last week and he stole a $5100 item from my closet (the closet he was working in). What has ADT done to help? Absolutely nothing. They have DODGED my calls at all costs. Not a single person has called me back. I know that I will never see this item again but my concern is for the safety and well being of other customers who have a THIEF coming into their homes. The individual is still working today, going into other people's homes, stealing god knows what. It is just incredible that I pay a SECURITY company to protect my house and make us feel safe, yet we are feeling more vulnerable than ever. They clearly could not care less about who they are sending into people's homes. I have been dealing with this since Saturday and not a peep from ADT.

Updated on 05/16/2023: They wanted to keep the process private. Not going to happen. I tried to work with ADT for almost a year. After posting this review in as many places as I could they now want to save face. They sent a letter saying they'll refund me $70 (I lost well over $800). They "found" my THIRD attempt to cancel in November 2022. What about my attempts in June or September??? No. This is completely unacceptable.

I have called 4 different numbers for ADT and I NEVER get anyone from America. I cannot understand these agents. I even tried their chat line and never got answer to my question. If they could find someone to help me that would be great.

We've been with ADT for a very long time. We had to upgrade to 5G. We needed a new panel. The reps were very professional and quick.

My husband hired ADT and they came in and they did a good job for us. I have a Ring as well. So, what I had with ADT was sufficient for us. I like ADT. If there's a problem, they respond. When you call, they're helpful.

Ordered ADT for my investment property (Airbnb) and had issues with my locks. The locks would work when trying to lock the door. Called to inform ADT and they sent out a technician out. The technician replaced the lock and reprogrammed it. The lock worked for a few days and started not working again. We called ADT, they sent another person who said the lock needed programming again. This process lasted for months with the door getting jammed a couple months and ADT were persistent with sending a technician. Today, a technician came and informed my housekeeper that unless she paid a $59 fee up front (that no one ever mentioned) they wouldn’t fix the locks. The housekeeper called me and told me ADT left and actually didn’t resolve the issue.

Do not get tricked in buy ADT Wi-Fi cameras. They are always down no matter what you do. Support does not help with this issue over 4 years and still not working. This company needs to update and find out why their cameras are always down.

ADT has great customer service. Everything's wonderful. We had a little hiccup with something but they worked it out. They came and replaced it. They also introduced the touch thing to me and sent a Google thing to me too for being a loyal customer. I just need somebody to come change my battery.

ADT is a good company with good service. I like everything about it. I've had it for quite a few years and I am very satisfied. The system is working fine. I use the phone apps to turn the system on and off. I've never had any complaints that they didn't fix. I've never called them and they didn't respond.

The installation was simple. It got done swiftly. I had to have ADT come out and put more systems in. They were very efficient. It took a short time. I love putting the system on at night and feeling secure. I live isolated. And the peace of mind is just perfect. The only time I use the phone app is I turn it on at night and off in the morning. Nights are scary and dark. I feel safe. One time, it was a windy night and there were two troopers at my door, "What are you doing here? There's an alarm. There's a problem with your bathroom." I said, "There's nothing wrong." They came in and the bathroom wasn't secure. The wind shook it. And I was, "Holy cow. This really works." I feel good about it. I would recommend ADT to anyone.

When I had a situation over here last year, there was a guy who drove to my property, took out all my utilities, and burned out a lot of my appliances and technical stuff. I called up ADT and had them replace the circuit board and the control pad. They gave me the Pulse one and it lowered my rate. Their customer service has been been great, too. The tech who set up my new system was awesome. He gave me his cellphone number and told me to text or call him if there's any problem. The monthly monitoring cost has gone up $10 over the last eight years, but with everything else in this world, everything goes up occasionally. Other than that, people recognize the ADT sign sitting on my front lawn and that's a good security measure because they're not going to try to break in if there's an alarm.

We always set our ADT security system when we leave the house, and disconnect it before we come in. We have it on the app on our phone so it makes it easy to get in and out without setting it and running out the door, so I like that feature. We know the house is protected when we're away. It may be a good idea to get a motion detector in case people get in somehow without setting it off. I’ve been planning on contacting ADT to see how I can get one. The reps have been very friendly.

I’ve been with ADT for so long. We went to an event and they had a tent going on. We set up a meeting from there and they hooked up the system. At that time, they had the installation going on for free. The package I got came with a sensor on every window and every door. There was a keypad too. They gave me three yard signs and a couple of stickers for the doors. So far, I've had minimum false alarms and this is maybe from opening the wrong door. Other than that, I was completely satisfied with my purchase. Having a security system is very important as there are so many things happening. Definitely get ADT.

ADT connects with the police. With them, it's something with the doors, somebody trying to go around on my house, and they see that somebody is not me, the police will call me and ADT will send me alert on my phone or call me asking me if they see something around. But I have issues with ADT, because I called the company, and the employees did not help me in the right way. I needed a new battery for my service. They sent me the batteries, but they told me I was the one to install. But it's difficult for me to install the batteries in my monitor. Other than that, ADT is the best service for alarm. I have two services in my house and I recommended my granddaughters for ADT.

We like our ADT security system. We had to redo it two years ago, and everything was done well. We hooked it up to the Google front doorbell and another video camera, and everything works great. Everything is active and we get notices if the electricity goes down for a blackout so we know that people are on the ball. So, I'm very satisfied.

The service is good. The techs all provide good information. I had trouble a couple of times because they didn't really understand what was going on but they resolved the problem.

ADT came with the property I bought The contract for ADT is for three years which makes it a little difficult 'cause you have to stay with them. I had a few issues and their customer service was so-so. One negative experience is that the property has a security system and a camera system and I can't link both of them under the same email address. So, I'm able to access one but not the other because I don't think it's necessary for me to create a new email address just so I'm able to look at the CCTV. Even if they are still through ADT, they're considered two separate services.

When I've needed ADT, they've been there. I would call in when a connection was bad or a window needed adjusting or a siren went off, and it has always been my problem, not theirs. The system is perfect for what I need and I feel very confident having it. I've also recommended ADT before.

I had a very good experience with the lady I spoke with on the phone and I need to thank the team who did the installation and the follow-up for it. A couple of products were delivered later, but the person was frequently in touch with me and kept me updated where it was and when I would be getting it. It was an exceptional service. Whatever I needed was included in the package and I like that the cameras are tied up with Google. The home security system made me feel safer and secure. ADT has excellent products and people should go for it.

When the team from ADT came to set up, it was good. We had a problem one time with the camera not working and they came right out and fixed it. ADT is the only system we've ever had, so we like it. Having it makes us feel more secure and I would recommend them.

We had Vector when we were in DC. But once we downsized and got a good deal on the house out in the suburbs here, ADT made an offer, and I was impressed with the offer. So far, we have not been disappointed. I'm pretty happy with my security system and the services that we have. I saw a little spider on my security camera and it let me know its activity. That's how delicate and good it works.

I've been pleased with ADT. When I've left home and didn't get the door fastened, the system lets me know, and they'll call and tell me what's going on. If anything happens around the house, it calls me on my phone if I'm not here.

We've got two systems with ADT. They're a little bit different, but they both work great. We've got one that talks to us and we like it a little bit better. It's the newest of the two. The upgrade went well. They came in and changed the telephone connection to a cell phone connection. We had them add some window sensors and that worked out well too. We've had a couple of false alarms and the police department got there in a hurry. We are glad the system works as well as it does. We can also call them up and get new signs and stickers once a year.

Our ADT system is easy to use. It's convenient to have and the cost is reasonable. We've had it a while and it makes us feel more secure to have it.

Run around galore. Call to reinstate service and after one week and HOURS on the phone they still can't get me reinstalled. Told me they'll send a rep out to reinstate me service, I took off from work and no one showed up. Without notice.

I am extremely satisfied with ADT. If we had a problem, they walked us through the keypad. If we ever had an issue and somebody came out, they were professional. It was a smooth visit. I've called through the years because of the price and they were reasonable. They've kept the price and I understand that it's gone up a few bucks. But they were very respectful and understanding on the situation because we're on a fixed income now.

I have one of those sensors from ADT on every single door and window in the entire house. I also got the small iPad thing that has all the features on it that I can turn off and on. It’s right next to my bed. Recently, my service provider for my television who handles my Wi-Fi came out and put all new equipment in and had to change the Wi-Fi password. I called ADT because I had no idea how to do that and there was a very nice young lady. It took an hour, but it wasn't her fault. It was a tedious thing and she walked me right through it. Never lost her patience with me.

I have the door sensors and carbon monoxide detector from ADT and they all work great. The technical support's very polite, too. It doesn't take them any time to do what I need them to do. They've walked me through whatever is going on. A friend's daughters were here one weekend and they had left the front door ajar. When I went to work on Monday, I went out through the garage. The wind eventually pushed one door in and set it off. The police officer was here. He checked the bottom door and it was unlocked. I was worried about a break-in, but it was because I didn't have everything secure. I tried to tell ADT that I don't think it was anything to worry about. But they were already en route. The police officer was here waiting for me.

I got a new system put in because we moved. It was flawless. The only issue was ADT sent me a bill for the last house for this month. But I got off the phone with somebody 30 minutes ago and he cleared that up. ADT's is better than the last app I had. I could turn on my lights from my phone.

I purchased a new system from them. I have had ADT security for years but decided to upgrade. One of my cameras/floodlights does not work. The call in customer support has been terrible except for one individual. They have been out already and replaced the camera only. Now I find out that they should have replaced the entire floodlight. Time off work and unknowledgeable customer support. Starting to wish I would have gone to another brand.

I have everything hardwired, but some of the windows are on a battery, the cameras in all the places I need. Everything's good. We even added on a couple cameras after we purchased. I haven't had a bad experience. ADT sent batteries to me free of charge when I got the chirping noises, and the techs have always been courteous and on time if they ever had to come out.

I have nothing but great things with ADT. They've never disappointed me. They're there when you need them. If there’s a problem, they fix it.

Just had my ADT Home Security System at a second home send an alert that my hallway alarm was activated. I called ADT to investigate what was being done in response to the alarm. I waited for the 'next available' for several minutes. ADT said the police had been notified and would respond. IF there was a problem, the police would call ADT. However, if it was determined that it was a false alarm, the responding police WOULD NOT notify ADT. We could assume everything was secure. NO ONE WOULD LET US KNOW ANYTHING. ADT said we could call the police and inquire if we wanted a definitive answer. The police said they considered the call of an activated alarm a low priority and would send a unit when one became available. What a colossal waste of money!!! ADT is fired... They sell a line of snake oil. Sounds great, but does nothing.

ADT had a special going on. They're a well-known name and would probably be the best. I have their basic security system. I like feeling more secure and the ease of using the system. I've had it for three years or more. I reach out to them for general questions and when I order new signs. I'm satisfied right now.

Have been trying to cancel service since beginning of March 2023. I was told by JOEL that it was being cancelled and that was March 28th but they continue to take payments out of my account. There is not enough space on this page to tell you my experience. All I can say is stay away from this company. We went back and forth trying to get them out to take care of a problem but was unsuccessful. Try living 23/7 with a loud noise from the system every 2 minutes and no one would even help me over the phone to try to cut it off. But still collecting money. PLEASE stay away from the company.

The gentleman that did the installation explained everything to me. He recommended I get the smoke alarm and the monoxide detector which I did. I've got regular smoke detectors in all my other rooms, but in the main dining area, we put it because that's throughout the house. He was very helpful and polite. He showed me how to use it and how to key stuff in. ADT offered to send a technician out before, and I said, "We're living way out here. If there's something they can walk me through on the phone and see if we can get this reset, I have no problem doing it if they have patience to tell me how to do it." A gentleman came on the tech line and walked me through, and we were able to reset it and get that beeping to stop.