ADT Reviews

I like the living room camera and the thing that goes on the wall is easy to control. I also like the fact that they know whenever a window is opened. But I was having a hard time because the alarm was going off all the time for no reason. It just stopped doing it now but every blue moon, it'll still do it.

I like ADT's reputation. When I was younger, my parents had them too. Overall, I'm satisfied with ADT. The sales rep was good and the installation team was nice. ADT sometimes had to raise the price for the same service, but they're good at keeping it where it is when you talk to them.

It's been fine with ADT. The only one thing I'm not happy about is the app that I have on my phone. I used to be able to look at my driveway with the camera but now, that's not working.

I have had ADT since 1970. Every time I moved, I took them with me. When the alarm goes off, they call me immediately. ADT is good. Go get it.

The original business that we went under contract with ended up being ADT. When it changed from Brinks to ADT, we had to change their equipment because the system was not compatible. We had to purchase it. But ADT is good.

Ayhan which is the manager for the technicians is rude, condescending and not helpful at all. He provides no customer service. I paid for a lock two months ago and the technician that came at that time said he couldn’t put it in because he had to find one that was the matching color and no longer that had to. Go with a Yale. He never gave me any other explanation. I had to go through hell to get an appointment for today and the technician came in and he was very, very nice. The poor guy had to apologize for his manager. Ayhan was rude and told me he wasn’t going to give me a free lock. He has some nerve. I paid for my lock in June and his tech took the lock back with him. He should be the one to pay for my lock. He is arrogant, rude and has no knowledge of the meaning of customer service. I demand the service I am paying for.

Never use ADT. They are not very helpful. They told me I was not under contract but put me under contract. Their equipment is not very good. I previously was with Vivint and their equipment is a million times better.

The ADT system was already installed when we bought the house and we've been with them for a long time. Everything's fine but they're overpriced. I'll probably find somebody else.

An ADT system was in the house when we bought it about four years ago. Customer service was spotty at best. We have had a false alarm. In fact, we had three of them in a week. On the first one, they responded really well. On the second one, they sent me a text message. On the third one, they didn't even notify me. So, I assumed they just determined it was false alarms. So, in lieu of bothering me, they just ignored them. If somebody will ask, I'd tell them that I would not sign a contract with them.

The only trouble is when I call ADT to get support, they try to get me to do online first. I hate that. I had a problem here the last couple of months. My systems weren't working right. I went online and asked them if they could service it. They tried to say, “We'll do it online. We'll talk you through and all that.” “No. I want someone to come here and do it. I'm paying you 60 some dollars a month for security. So, I want someone to come here. I don't mind the $59. Send them.” So, they did. And Mac came here. He was fantastic. We use the system mainly for nighttime for anybody who wanted to break in. It is supposed to call in.

I got ADT and and I would tell my friends to do it, too. It's been perfect and I'm happy with it.

I hate ADT. I've tried to cancel it several times. Instead of allowing me to cancel the service, they always somehow hang up before I get to the final step and refuse to answer any of the questions to figure out why they can't complete the steps in regards to my being able to cancel. At the time, I got the basic package. If you turn the alarm on, it works. However, they installed a camera as well. But I couldn't access or be able to view the camera or operate the camera wirelessly like I'm supposed to. I'm paying for something that I'm not using. I also can't cancel and it doesn't work effectively.

I would recommend ADT. They are competent and I've never had any problems in dealing with them in the 17 years that I've had them.

I would tell others to deal directly with ADT instead of dealing with other places that claim that they're ADT. ADT is good but the way that it was brought to my attention was bad. The salesman didn't tell me he was from Safe Haven. He kept on specifying that there were a lot of robberies in my area, and that it would be a good idea if I got the system. He was very aggressive with it and pressured me to do it right then. I don't think that people should use scare tactics to get you to sign up for anything. It was very uncomfortable. At that point, I was worried so I signed up. I'm a single mother and working 70 hours a week. I was told after I was with them for a couple of months that I could call back and get the payment lowered to $29 a month instead of $49. But that was also a lie that he told me. There's no way to do that 'cause it's in the contract that I'm locked into for three years.

We've had ADT for so long. When we first got the house, we interviewed various security places. The gentleman that owned the house decided on ADT. So, when we took the house over at his passing, we just stayed with them. I had a security scare just two weeks ago. I got a call from the police saying that my security was going off. I said, "Well, there should be nobody there." ADT called and they said, "Should we get the police?" I said, "Yeah, because there's nobody at the house." I called our friends who live down the street and I asked him to go up to the house because he had the key to the house, and check things out. In the meantime, the police and the fire company and everything came. There was a car in the driveway and I wasn't familiar with it.

We started with ADT back in 2002 and we've added a doorbell camera since. We also had a four seasons room added to the house that they had to come out and expand for us. It was good with the installation team. But I've got some issues right now. I changed my Wi-Fi router and it kind of screwed things up. I haven't got it all straightened out yet.

My system went down. Called for 4 weeks about the same problem, ask for credit for service not working for 4 weeks, they give me a $15 credit, not 1 month of credit that I pay $70 a month. They suck ** as a company. Can't wait for contract to be over They have horrible customers service representative that you can't understand. I'm putting my own cameras up and I purchased the ring doorbell. I'm very pissed with the service.

We've been having break-ins in the neighborhood. The ADT guy was installing the next day. I signed up and he came the next day. The quality of my system is well. I bought a new front door. When you open up your door, it would say, “Front door,” or “Back door”? I bought a new front door, and it wouldn't close as my original front door when I got my system in. I've been trying to get someone to come here and fix it. They gave me the kit, so I could change it over, but I'm not inclined to do that kind of work because I'm not a handyman. And when I open up my front door, I wouldn't get that announcement that my front door is opening anymore. So, if I can get somebody to come out here and do that, I’d appreciate it.

This is the second time that I've had ADT. I discontinued the first time because my husband said that we didn't need it. But he passed and I'm here sometimes by myself so I should have it. I have the basic system for the windows and doors, and I'm satisfied. I probably will update with more services.

Started having issues with the system less than 2 months after install. The smoke detectors trigger without cause on average every other month. There is no smoke, dust or obvious cause. My wife made multiple request for service or evaluation of the system however the only response we ever received was to check the batteries which are new.

We needed security and we read that ADT was supposedly the best one. But right now, I have a box that needs to be updated according to what I’ve seen on the website. Trying to get things done doesn't always go as planned. If something is out of date and you have a more up-to-date system, there would be someone who would say they need to upgrade our system rather than you continue to do with an older system and you up to a newer system. When we needed a battery with the older system, we had to call them. Then, you gotta pay for the battery and the service for the person to come out, which doesn't make sense to me. If you've been with somebody forever, that doesn't work good. It was trying to get to a human when you're dealing with the machine.

A gentleman who was very young came to the door and he managed to convince me that the system would be a good idea. It wasn't going to cost much of anything and it provided a doorbell camera. It would be helpful. But it turned out to be a complete failure. I've been extremely unhappy with the ADT system and found out that it was cost-prohibitive to cancel. So, I'm waiting until the year is up before I do that. The way it was installed was very poor. It comes off the door and keeps needing to be replaced. I stopped replacing it. The doorbell camera part works fine but the alarm on the front door was a problem and we eventually had to disable it. I spoke with somebody, indicating that I wanted to have it removed, and they were the ones who told me there would be a huge charge for doing that.

I've had issues with ADT’s product and with reaching out to have someone come out to repair it because I have a warranty on my plan. When they come out, I don't have to be charged a service fee. But the last time they came out, they charged me that fee. I was trying to understand why. The doorbell camera was the first camera that I got and they kept not charging. So, the techs had to install a wire plugged in through my house. And since then, I haven't had any issues. But before they did that, I had five technicians out. At first, they couldn't find out what was going on. The last guy figured it out.

ADT has not kept our home safe: thermostat caused ac to break (had ac/electrician verify this in front of ADT tech), adt had a technician that came to my house high and refused to get off my property. Kept walking in my front door. Same technician lied and said problem was resolved in report, Adt wanted to charge me $400 to have a technician come out because ADT's door lock would not work. (We went to Lowe's and bought a new door lock system). ADT was comfortable with the fact that we could not lock our front door, where is the security?

I used to really like ADT. When I first got it, I was paying 30 bucks a month and then they said that I got an upgrade and they were only gonna raise it 10 bucks but that wasn't true. I pay 60 something a month and an additional 9.99 charge for the equipment. Also, ever since I had this machine, it has not worked. It constantly beeps and says it's a low battery. I've changed the batteries and I've called and they said I need to reset it and gave me the instructions but it still doesn't work. It still gets the flashing button. I have not used it in over a year and it bugs me that I'm paying $70. I haven't experienced the good things about this more expensive upgrade that I got. Even one of the gals that I spoke to was in disbelief that I was paying so much and apologized.

ADT is a crock. A door to door salesman came by to our house. he was polite but pushy. He told us all of our Vivint equipment would be able to be transferred, specifically the thermostat. He did say we would have to buy Google products. He also did not go over any cancellation policies because "we were coming from Vivint so we did not need to go over it". When the installation crew came to install they told us the salesman was wrong. The thermostat was not compatible. The next day our door camera and outdoor camera were not online. We called to get someone to fix it, they said they would send a tech... Never came.... After trying a contractor through ADT to come work on it minimum 10 times, (dude never picked up and never got a call back).

I'm highly satisfied with our service package with ADT. However, when they did the installation on our home, we had some cameras put in. We put one outside and one inside. I thought they were gonna do more than two cameras. I would've thought they would've put more for the same price, but they did not. But ADT has been great.

My husband and I called ADT, and we've had them ever since. I'm happy with them. The service is good because I've had to call them before. I needed a new battery and they were right on the spot.

The installer had a lot to do. He had to install as well as find the wiring. It was an old system that was installed here before I moved in, and there were some things that he had to rewire. He had to rewire doors and a couple of windows. He was very efficient, and I’m pleased with the way everything's working. We hear chimes every time we open the door or a window. I've been pleased with the system.

There are some things that I like better about Vivint than ADT. The price per month is more expensive with ADT. My monthly fee at Vivint was $33 a month and that included the financing of the equipment. I'm paying $60 a month with ADT. It's a little much considering I bought all my equipment outright. The installer was phenomenal but as far as talking to anybody on the phone, it's been awful. But I don't think it's the people I'm speaking to that are at fault as much as it is the systems that are in place through ADT and the dialogue that they have to follow.

ADT provided information about the package that I was getting. The young man that came out and set up everything was very informative and showed me how everything worked. However, I felt I got lied to when I signed up, and I'm stuck in the contract. I was told that I would get a $200 Visa gift card but I never got that. I was also told that my bill would come out on the 18th of every month but it comes out on the 4th of every month, which throws things off.

I've been with ADT for 20 years, but I'm not happy with them. I tried to get just the smoke detectors working, and they wouldn't let me do that. They said, “No. You gotta get the whole package.” So, I'm paying for a package that I don't have. My keypad is very old and it's not up to date, and I have a lot of trouble with it. They gave me a number to call, and when I called that, it wasn't even ADT. It was some outside company that was trying to sell me a new system.

I want my house to be secure. I have teenager daughters and they're trying to sneak out, so I thought that having ADT would be the best way to do it. ADT's customer service is excellent, and the installers were good. I want more sensors on the windows though.

ADT's in-home service has been wonderful. I had a sensor and couldn't figure out where it was. It needed a battery and a technician came over to do it. But calling is not good because sometimes the voice of the person on the line is hard to understand. Other than that, I feel satisfied with the system. I can go on my phone and set the alarm or take it off. The only thing was at one time I thought I was supposed to have been given a rate reduction when I changed my camera, but I have not seen that. I've had some upgrades and one was to the doorbell camera. I'm paying 70 something dollars a month and my son is paying 49.

The sales rep was easygoing and a good person to talk to. He explained the services in detail. The installer was even better. He was here for an hour and got the alarm system going. We didn't qualify for the extra but he talked to the person in charge and got us to get it. I'm very satisfied with the system. Other than the fire alarms going off, everything else is good. I thought the price would be more expensive, but it's good.

I got some feedback in the mail about ADT, and when I moved in February, my Dish person told me that they were also working with ADT. I signed up for ADT through Dish, and it was a perfectly positive experience. However, the price could be less 'cause SimpliSafe is much less than they are. I was also told I was gonna get a $250 gift card when I signed up, but I never got one.

I don't like ADT. They limited me to what I could get. I wanted the camera outside but they said I couldn't get it. When I moved to the house, there was already a camera but it couldn't be hooked up. Also, you can't get them on the phone. It takes a miracle to get them. If you try to call in, you'll be on hold at least an hour. I would love for ADT to come back out. I want my doorbell to be hooked up with it. They also told me in the beginning that I'd be paying 14.95 for so long and I'll be paying my bill monthly. But I'm still paying for the equipment. They don't ever run out.

I've not had the best service with ADT and I wish I'd gone with CPI. I have ADT because I live on six acres and if somebody comes and tries to rob the house, at least I got them on camera coming up the driveway. But once ADT puts the system in, they forget about you. Sometimes the system starts to act up. It starts to beep. When the fire alarms went off at 2 o'clock in the morning, they put me on hold for 20 minutes. Then they told me I gotta change the battery in the fire alarm. I'm 72 years old and my fire alarm is way up on the ceiling. I have to go get a ladder. I was ready to take it and throw it out the window.

ADT is a good system and it's reasonably priced. I've had it for 30 years and I'm happy with it. 10 years ago, they came out and replaced the sensor. They've also replaced the control board.

The enrollment part with ADT was great. A person came out, explained the system and hooked it up. The system does what it says it's gonna do. It makes me feel good that I know no one has been in my home when I'm gone, or I'm going to know if someone comes in when a window or a door opens when we're sleeping. I know that nobody's gonna come in without us knowing. I have a sense of security but it's not user-friendly. We have a problem dealing with the app and getting things to work even though we're reasonably computer-literate. We use the alarm, but we don't know how to use the doorbell. Nobody told us about that. The tech that installed it did not know about it either. He was super nice but told us things that are not correct. He said when the alarm goes off, there'll be someone to talk to you. You would say the password into the monitor on the wall but that's not correct.

I like being protected with ADT and I've had some real good customer service with them. The system has always worked and they've always responded when anything went wrong. It's nice to know that if anything goes off accidentally or if we hit something wrong, they're gonna let us know they know about it.

I had ADT in my business out here and then I turned around and decided to put it in my home. I have no problems with it. The system is good. I feel secure when I turn the alarm on a little bit or when I leave my house. It works fine. I hadn't had any shortage problems.

ADT is straightforward and I'm happy with the service. The system announces every time a door opens and closes and it appears to be online.

I am 84 and I am not a computer person. It's too complicated for me to figure out how to make things work when something goes wrong with my ADT system. They gave me instructions, but I don't understand what I was reading because my vocabulary is not geared to the computer. So I just gave up and I haven't had my security working for more than a month. The price is much too expensive because I'm not using it. But I'm connected to ADT for two years and everything else is working fine. It's just that one thing. I have the possibility that I'll get some help shortly, and if I can find somebody that can figure out what's going on, then I'll get it back working again.

I have ADT for about 30 years now and I really haven't had many problems. But any time I did have a problem, if I called, they took care of it instantly over the phone or they were out here in no time. If I have a false alarm, they always give me a chance to get to my keypad. Also, they call and leave messages that my alarm went off, but someone in my residence turned off the alarm. So, I never worry about them. The system always works for me. If I have a low battery, it will show that until I change it. And that happened recently. I wasn't sure how to change it and I asked my handyman but he wasn't sure either. He didn't want to fool with the box, so ADT's techs came out here and changed it. They didn't charge me and said it was part of my service.

We needed a security system for the safety of our family. We got one from ADT and so far, the service package that we have is pretty good. I wanted another panel for the front door, but they wanted 300 and something dollars for that which is not worth it for a panel. Other than that, I'm very happy with the callbacks for any accidental alarms set off.

With all the things that are going on in the world right now, we didn't feel safe. ADT has been advertised and out there for many years. So, we went with them at the time. Also, I called around and they were pretty much not the most inexpensive, but they were not really expensive. Their service has always been satisfactory and they've always helped with the issue if there was one. We've never had any problems with ADT and it's fairly easy to contact their reps. I like that we can set the alarm and be gone and out of the house and feel that it's safe. We can also control it from our phone and I like that feature, too. I would ADT recommend to my friends if they're looking for an alarm system. I feel very good about my security and I really don't worry too much about it anymore. I know there are ways of getting around alarm systems, but there's only so much you can do. And we've done what's adequate and up to the point of what we can do.

My ADT system runs like a clock and there are no complications. I'm used to the panel and the price is right. They've been treating me well and they keep in touch with me here and there to make sure everything's flowing smoothly. Thank God nobody has broken in in here yet, so the system has got to be working some way. But it's very hard to pull one of their technicians up. I asked a few times for them to come over here and check the batteries, the door, and the windows because I'm not familiar with the whole system. But they don't let them go that easily and it costs money.

ADT held their appointment. They sent out a professional rep. They fixed my issues within a reasonable amount of time. Not immediately but quickly. However, their camera quality isn't that great. And if I have a camera at point A and another at point B, there's a 30-second delay. So if someone walked up my driveway, it would trip the garage camera and that wouldn't come on for 30 seconds. So, if they tripped the front door camera and somebody would come into my home that was not supposed to be there, there would be 30 seconds things could happen that would not be recorded. Other than that, the service is good and I don't like the headache of changing to another service.

This is my second time doing ADT, and I started when I moved into this home in 2020. I thought they were the most reliable. However, the service is disappointing. A month or two after, in 2020, when I had them put the system in, the news came out about the ADT agent out of Dallas that was somehow viewing some other person's cameras that he put in their house. He had access to their in-home cameras and had access to stuff he shouldn't have had. Then I saw that my control pad that was put into my house was right across from a bathroom in our home. Also, when you call their customer service number, it was awful.

I've been with ADT for the past 25 years and I feel very bad. I want to get out of ADT. Throw them out. They have no service. They have no human touch. Something is not working. They have not even bothered to come and do it. They said, "Do it yourself." If I have to do it myself, I don't need ADT. So, tell them to go out of business and I don't care what they do.

ADT has been wonderful. I had a good relationship with them. When ADT installed the system, no pain. Everything was 100. I got peace of mind for me and my granddaughter. I recommend ADT to a lot of people and my neighbors. A lot of us would be at work. We're not here, and it protects. Where I live is a high crime area.

I've been with ADT for over 30 years. I've had a very positive with customer service. The system features are great.

I liked their claimed ability to integrate the cameras into the alarm, but it didn't happen. I have two cameras that work nearly all the time, one in the backyard and one pointing at the garage. But I was never able to get a very clear image on the one at the garage. I check the front door periodically and 1 time out of 10 it's working. Other than that, the system that is here has been basically bulletproof. It was a long time before I had to change the batteries in the motion sensors. I've got three of those.

An ADT salesman came to the door and had a good sales pitch. At the time, my wife and I were just starting a family. So, it seemed like a smart move. I like access to cameras and the storage that they have, the 30 days or however long the memory stays on.

I've been on my ADT a long time ago and whenever someone comes out, they're gonna fix my system because it's not looking like it's supposed to. I need them to come out because the doorbell is not working. The dial pad is saying that it is offline. So, everything is offline. I've been calling them but they always took me to this department. So, it's difficult. The very, very first time I’ve called a few months ago, they sent someone out and they said I had to pay $100. But I told them that I have not changed my internet provider. My password is still the same. Everything is very complicated with the system. If I could change and get out of ADT, I would. I'm not satisfied.

Get ADT over the alarm system we had prior to this. It's reliable. My dad has ADT, so he said to give them a call, and I did. They came over October five years ago, they installed the system, and it has been great since. Customer support is helpful. A lot of times, they wanted to send me to the website and they wanted me to log in, but I'm not of that generation, so I like to talk to someone. Sometimes I would have to wait a bit. But I could get a person to speak to when I needed help. I don't always like being sent to a website with email, a user name, a password. I would be, “Can you just help me?” And they would.

I found out that my house wasn't fully covered by ADT. I have windows replaced and this whole time, I was with them for over a year. I found out at the time my windows were replaced that my windows didn't have any sensors on them. I called them up, and I was charged for the sensors, even though they said somebody in their office dropped the ball. I had to pay for a technician to come out and put the sensors up. That was the only thing with them that I didn't appreciate. You can get in contact with their customer support very easily. You just have to call the number. I have no problems getting in contact with them when I had to.

I've had ADT since 2000, and they put me on a new contract back in 2016, which they periodically did. I'm frustrated at myself because I haven't dropped them already, which I'm throwing money out. I haven't been happy with them for a long time. They put in the system, and I was supposed to get the maintenance and everything covered on it, but I never had anything. If the system ever became obsolete or broken or they couldn't repair it or replace it, then they would upgrade it to whatever is comparable or better. That never happened.

I've been an ADT customer for 30 years in different homes. Everything works and I'm happy with everything.

The service is terrible. Nobody comes out to fix the problem. They try to tell you over the phone how to fix the problem but still, we get the cameras to come on. A bunch of times, my cameras go off. We call ADT and then we get them to come back on. Now, they're going off, but it's not logging in to my phone. I had two people that showed up at my house and it didn't even show them on my phone.

Dealing with the sales rep was all right. But nothing was really explained to me. I don't even know where the battery is if the battery goes down. I had to call ADT the other day because the Wi-Fi went down and the stupid alarm went off the whole time. Overall, I'm not happy with the system. They had to come out and put up a new camera system already.

We need a new battery because when the hurricane came through, it power surged and blew our battery and ADT said they couldn't replace it and I have to buy a new one but it's not within my means. Beyond that, I'm satisfied with ADT. We've never really had to use it, so that's been great.

Signing up with ADT was easy. Everything had worked good. They reached out to me because our panel was getting upgraded. They came out and put a new device on.

ADT's sales representative was great. However, ADT had a problem installing a camera on my front porch. They should have used a stud finder to locate some horizontal studs in the wall. Instead, they drilled first and tried to install the camera and run wiring down to an electrical outlet. But there was a horizontal stud that blocked them from doing so. The final result was we installed the camera a foot lower than where they had tried to install it first, but that took three visits and countless hours that they were there trying to work their way around that stud. They ended up drilling a hole through the wall from the exterior to the interior. I had a hole that I had to patch. It was not good. But everything works great. The panel, cameras, the notifications that I get on my app, everything is great now that it's properly installed. We also got smoke detectors after the fact, and they were great as well.

ADT had to change out my box in the closet. And a box on the wall now where the first little box was, I have had an upgrade on that. I was pleased with them because I have accidentally set the alarm off several times, forgot it was on, and they immediately responded back.

ADT would give me a free camera for the outside because I've been with them for a while. But I couldn't do it because my WiFi wasn't any good. I finally got good WiFi and they came out again, but they couldn't do it because they say they needed a hard drive instead of having a hot box like I got. The tech said, "We're trying to get that where we got a hot box or something. We could do something like that." That was the end of that. So, I didn't get anything. Other than that, the system functions very well. Sometimes I would leave a sunroom door open, and when I leave or I was on my phone and arm it, it would let me know that the back door was open, if I wanted to leave there like that and still activate the alarm, which is a good thing because sometimes I forget and I might wanna go back and shut it. But a lot of times I just leave it open because I got an animal that goes in there.

I had an issue with something going awry. ADT sent someone out almost immediately and repaired. It works all the time. I can rely on it. It gives me peace of mind. I would notice if someone had broken into my house while I was here. I have come to rely on it for my sense of security for years. And friends who got it after I said that it allows them to sleep at night, which is exactly how I feel. Get it.

Everything is perfect with ADT. The customer service has been good and the app is simple and easy to use. Everything is smooth and I like it.

ADT’s equipment was in my house when I bought it. But I had all new window sensors and setting it up was very good, nice and easy. I'm happy with the system.

My wife grew up with an alarm system her whole life and we got one. ADT is a higher-rated company and the service is usually good. Every time I've called them, I've been able to get through within five minutes. Everyone that I've talked to is very respectful and helpful. So ADT is doing fairly well. But there was one time I interacted with them when I got our camera installed and the guy’s tech support was lacking. I paid an additional fee to have a camera but it didn't work for about a year. And every time I would call them, they were gonna charge me to come and fix my camera again when I'd already paid for it to be in service. So that was weird and beneficial to them. But ADT is very good with customer service and I highly recommend them to everyone. Response times are well when the alarm has gone off. So I appreciate them. We like the company a lot.

When I was renting, I got ADT and I decided to stick with them when I bought my home. I’ve had ADT for a while now and it's fairly easy to contact them. The system is good and my favorite feature is being able to view the system from my phone. I like to have my system for when I'm not home. But there are things that I might not be able to hear in my bedroom that may be going on in the home as well when I'm sleeping. So, it gives me a sense of security when I'm at home as well.

The worst customer service. Do not trust any sales representative, lots of hidden fees. Even if you paid off the equipment, it will be factory-locked and only work for ADT. They don't care about you and your safety. This company believes "Money above customer".

I've been in the security business for over 40 years before I retired and I knew ADT when they got started. It’s too expensive because it always goes up on the monitoring. Other than that, I have no problem. I have one of the older systems and it’s good. They were the ones that put it in, but I'm the one that designed it. It does exactly what I want it to do. I worked for the government for over 40 years in security and if my neighbors ask me, my recommendation will depend on what they are looking for in the system. As long as ADT does what you want and ask them to do, then you're in great shape.

From the time we got our ADT system installed it's had issues. We also had an obnoxious installer who kept asking my wife to order pizza for him and his trainee. The day after installation the doorbell cameras stopped working. I removed them and found the installer hadn't even connected the wires for the doorbell. About a year ago I installed another window sensor on a basement egress window. It worked fine until the middle of the night when we were woke by an alarm for communication loss with the panel. I contacted tech support and asked if I needed a signal booster as the sensor was the furthest from the panel. All I kept being told was I could have a technician come out to look at it.

Our ADT system is doing everything that I wanted and it has the ability to expand. I made arrangements over the internet. Their website was good. I'm computer-savvy, so I didn't see any issues. The technician came on the day that I requested. He was outstanding. It took him about two hours. There were a few things that had to be done. Some of the old system stuff had to be changed around and so forth. He also left me a phone number to call him if I needed to. He helped me understand. I put in some additional stuff than I originally wanted, but with his explanation and where my house is, we added a couple of things, which made me pleased because I have a complete package.

Our ADT system works perfectly. Nobody's attempted to do anything to break in. The quality and features are terrific. We're very happy with ADT. We also had them before in other places.

ADT is the only one that covered what I wanted. I have the service in two of my properties. I've had it for about five years, and my experience is good.

I am in a contract with ADT that I can't get out of, but I will never use them again. They're thieves. I had an alarm system from another company and I called ADT to get an upgrade to be able to have the alarm system work with the new windows. The rep said I could use everything I have. The new windows will all be wireless and I wouldn't need to have wired contacts for those. Everything else will work. They sent me a contract and they sent the guy out to install it but he said that won't work. They sent another person out and then they said what I was sold won't work.

When we had a false alarm, ADT contacted us right away to make sure everything was okay. We have the basic package from the beginning. We got cameras and the alarm. ADT has been great because we always had good service with them.

We haven't dealt with their customer service a lot, but I haven't been happy when we had to. We locked ourselves out of the app and we had to call them and they had to mail us authorization to get back into it. They couldn't give anything to us over the phone and it was a hassle.

We've had ADT for so long. I'm in a very safe neighborhood but I like the security and when I'm not home, my house is protected. We've had two issues which were nothing going on other than wind had affected something. The people that called us and asked what we wanted them to do were very helpful, calming, and pleasant to deal with. It was very easy to get in contact with a rep. My husband has dealt with a rep prior when our bill kept climbing and the situation was taken care of immediately. We're now happy with the premium we're paying.

After I put the ADT system in, I realized that the rep I dealt with was from a third party. They were an ADT service and sales center and they retained access to my system through a password that I did not have. So, as of today, I honored my contract with ADT and I have made all my payments because that was what I signed and agreed to do, but I have never once set the alarm for the whole three years that I have it because I don't trust them. And I immediately put a second alarm in in parallel.

I got ADT because I had them before in a different state years ago. I told them about the system that I had in the house and she said it qualified so it was good enough. But when the installer came, he cut my existing ADT thing that was in the house and made me purchase a new system and he forged my name. He left the panel in the closet unscathed, but he cut the alarm system in every single room so he can put one of those transportable system. He put them wherever. I've tried calling and I even called his supervisor but I got nowhere. Also, he misaligned some of the items. I have to go and bypass the system to turn the alarm system on. I told them about the misalignment and they said I would have to pay a $65 service charge. And they told me they would send me a virtual person but that person canceled on me.

The sales rep was pleasant and wasn't too pushy but he was a fast talker and the installers were fantastic, very clean, and very high quality. Also, the system is easy to use. It was a little expensive for a while, but it went down. Then, we had a tech come out a little while ago for one of my sensors. It was my fault, but I took it down because I was doing maintenance on the house.

I moved into my house 25 years ago, which is a two-story house, and it always sounded like somebody was downstairs. So, I called ADT to put in an alarm system. I feel secure and if I need customer support, which is not often, they respond. I would love to have some cameras but I can't have those because they told me I wasn't qualified for them. My battery went out and the alarm came on all by itself. Thankfully, I was home but that was a big deal because I had to buy the big battery for the alarm when I was accustomed to if I need the battery, I call them and they put it in. That was part of my services. Normally, they want you to find the type of battery, get the battery and then call and ask for a service tech to come out. But they told me they no longer do that.

ADT is one of the more popular brands and I always knew about it. The phone calls are annoying and have not been enjoyable. But once you get ahold of the reps and they are in your house, helping with something, they’re very good, helpful, accommodating and customer-friendly. The monthly service is not very expensive but the start-up equipment costs a lot of money and more than maybe it would cost if you bought it individually. I'm still paying for the original start-up equipment as a monthly fee and it would seem silly because they tell you the monthly payment due is low but you end up with this fee for five years. I thought it was gonna be two years.

We've had ADT for many years and we like it. The guy who installed our system gave us his card and told us to call if we had any problems. We haven't had any so far but we know what to do if there is an issue. Everything that we need is included in our package and the price is reasonable. It has gone up a little bit but so has everything else.

Generally, ADT has been helpful. But they do the minimum in the sense that they leave everything to the customer to sort out. For example, some time ago my system wasn't working and I didn't know it. Apparently, they don't test if the system is working at all and if I want to check if the system is working, I have to do it. I don't see why that's the case. They say customer must check the system every month, but I wonder how many customers actually do that. So if I test it today and it works, then I decide to check it a month later, if it's not working during another week, I wouldn't know that.

ADT is a well-known company, and I've had it for so many years. I'm satisfied with it. I have a very basic unit. I have the keypad. It's plugged in to the electric socket. I had somebody come out about a year or so ago to put in batteries for me, the smoke alarms and all the gadgets that come with it. They were a little on the expensive side, but it was worth it and I couldn't do it myself. ADT is good. The product works. It has a backup when we have hurricanes. It has a backup battery. It's sufficient so far for that time.

Updated on 09/22/2024: After send an email to the address listed on my previous report with the information requested and getting no response, I have to revise my rating. The review stands as written. No issues with the actual service but definitely unresponsive.

ADT's communication has been very good. Any time I've needed anything and I've called them, if I needed to add something, they had someone here within a couple of days to do that. So, my experience with them has been very good. The system works extremely well. It protects the house. It's an excellent system. I'm very happy with ADT.

So far, I haven't had any problems with ADT. With any problems with the alarm system, I could get assistance and service and they either help me by phone or one of their technicians comes over and fixes the problem. Getting in contact with a rep depends with the workload. Sometimes it's easy, sometimes it's not. The last time I talked to them, it took a few days to connect because the guy was always out on a run or on a job. I suppose he was the only technician who could do the particular job.

The ADT guy who helped me with my panel to fix it when I had to redo my batteries was really good. However, I don't know why they keep raising my ADT. I'm to the point I'm getting ready to cancel. It's up to $56 one day. One time, it's 59. I just went ahead and paid for another two months in advance. But when it went off, it let me know that we needed the battery changed and I was glad that let me know because I am forgetful when it comes to changing the batteries. When I called, they were helpful. ADT is reliable.

I had a good experience with the ADT sales rep. The installation went well, too. My camera doesn't work. But other than that, the system's good.

We contacted ADT because they had a big sale going on and the guy came out and gave us a big spiel. When it was all said and done, everything he said was a lie and we'd already signed the contract. We've been out of the contract now for a year and a half and they went up from $40 to $95 a month. I contacted them seven times now telling them I no longer want their services, but they're still adamant about sending me bills and not shutting the service off. I quit paying them. They also have not responded. Also, all the machinery that they put in my house either fell off or broke. The next day, most of the sensors fell off the windows and the doors, I had to go buy some glue and put them back on. We hadn't been happy with the whole situation at all.

Initially, when we got the ADT system, we had gotten it through a secondary vendor and they installed one of the sensors incorrectly. When I contacted ADT, they sent a tech out and they replaced the sensor in a new location for free. I was happy with that interaction. We don't use a lot of the advanced features. We have the basic system. We turn it on with the keypad either at night or when we go away and turn it off using the keypad when we get home. It's easy to use. One thing I like is that we don't have to have a landline anymore and we were able to get the cellular connection.

I purchased my home and I wanted a security system. When I came here, the pad that was already here was ADT, so I called to set up a new service and I have nothing negative to say about ADT. It's not a long wait to speak to someone. If there's an issue, I could call them and they walk me through whatever I need to be done. When I need a service, it's easy to get a technician. Time was convenient. If I need a new battery, I call them and no issues at all. However, I had to stop my service because I'm working from home and I felt like it's just an additional cost right now. I just used it for basic things. I never learned how to put it on stay because if my son decided he wanted to leave or he had a guest come in, then it would just wreak havoc on everyone else. The chime would wake me up and I wouldn't be able to go back to sleep. It scared me.

ADT has done well. I've had a very good experience with them. I've been with them for several years now and I haven't had any issues.

I'm not overly impressed with the features included in my service package with ADT. I know that I can get other security devices on the market and I don't have to pay something every month. As soon as my contract is up, I'm gonna not use ADT anymore.

I've had ADT going on about two and a half years, and even though I don't use it much, I like the fact that I have it. I'm satisfied. I don't like the fact that they keep going up though.

I switched to ADT because they offered more from the service that I had. I called a couple of different places, too. The installation was great. The service package and the price were good.

The sytsem's down a lot. You pay 40 bucks a month and they don't wanna send anybody out to fix your stuff. Customer service is not too good either. Forever on the phone. It's really not worth the money. But their app is all right. The cost also isn't bad and the quality is not exactly terrible.

ADT was offering a free camera promotion and I knew I wanted a system with cameras. Recently, we had a thunderstorm and my cameras went off service and I had to deal with their technicians. They were super friendly and quick to get it back online and they were helpful. Instead of giving me an 800 number to call back if it still didn't work or I had other problems, they sent me their direct email with ADT to reach back out to them. I didn't have to go back through a ticket system and I thought that was very helpful.

My husband was an electrician, and he installed our security system 40 years ago, but when the time came for updates, he had ADT come in and re-do the system to update it so that it was now a part of ADT. Up until then, it was just something we had that didn't have any monitoring. Since signing up for ADT, they've come two times. One was at my request because there was an issue, and at that time, they said, "You know, this might be the time to update, not upgrade." So, they put in the new pads and a couple of new sensors. At one point, I didn't have a sensor on the front door. There was another time somebody came and that was when they tried to make things as close to wireless as possible.

We've been with ADT for the last nine years, and I've had them before we moved in this area as well. I'd recommend ADT. The customer service is excellent.

A friend told me about ADT, and I got it for security reasons. I wanted to make sure my family is safe, and ADT has been good. Every little problem that I had, it was something that I could fix. It's also easy to contact them. One time, I had to troubleshoot something because it kept malfunctioning with the WiFi, and the agent I dealt was very professional. It was a very good experience. All in all, I would recommend ADT to people.

We like ADT. We've had it for years and it's reliable.

We had ADT at our other house, then we moved here in 1997, and we wanted to have it here. I've never had any problem with ADT, and I say only positive things about them. The techs are always very polite, and I enjoy the service. It's what I need and want.

ADT keeps increasing their prices every year. I have another security system at my other home in Cape Cod and they never increase their prices. Another thing is, every night, for at least an hour, my security system goes offline. I called ADT about it, and they sent someone here. I get notices that it's offline, then it's restored. The guy who came said, "Oh, we can't fix this. This has to do with the cell tower," and then they tried to bill me for that service call. I argued it with him and I got the charge reduced. I shouldn't have had to pay anything though. I've not been happy with ADT at all. I don't know why I haven't changed.

Some door-to-door salesman came up and sold me a two-year contract with ADT, which I wish I never signed. He was a little bit pushy, but he was polite. The installation went fine except for they didn't replace the transformer for the system. They just used the existing one that's been there for 15 years. And later, it went bad which caused my battery to die at the panel. I called them and they promised me a battery. They sent me a battery. But it never came and I never heard anything back from them.

I've been with ADT for at least 20 years and I've stayed with a very basic package. I've been happy with what I've got. I've had a false alarm and they treated it very well. They called first and asked if I wanted them to send someone or if I wanted to take care of it.

The ADT installer was very obnoxious and did a lousy job. We found out the next day that the video doorbells weren't connected properly and I decided to do the connections myself. But the service as far as monitoring goes is fantastic. ADT calls right away when there’s an issue. But as far as customer service, when you have a problem, ADT is horrible and I can't stand it. I've had an ongoing issue for months and I've also had issues with doorbell cameras, and all I get are lame excuses. I'm considering switching to a different company.

The system works. It's easy to push into disarm and into alarm. It's self-explanatory. But sometimes I have to push the arrow because it wouldn't work. And I would have to push the arrow and start over. I would call ADT and sometimes it's confusing to see what to do. But we would get it worked out. Sometimes I would try to put in my code and it wouldn't work. And sometimes when I do that, the alarm would go off, and I would be there trying to put in my code. Sometimes I would get a call from ADT. One time, I thought I took care of it and left. I had an appointment. I didn't answer the phone call. And the policeman or fireman came.

I like ADT's recognition as being dependable and their price. So far, I've had four different technicians come out and they've all been very good. It usually doesn't take very long for them to resolve an issue.

All is well with ADT. It was a promotion with my builder with the new home.

I've been in EMS for years, and I've been with ADT pushing 20 years. I've moved several times and I've just transferred it from one place to the other. The main reason why I chose ADT is the dependability and products that work. Also, which I'm a little disappointed now, but I like that the vans are painted up ADT, and there is a sign in the yard that your neighbor and the burglar sees. I can't imagine anybody trying to break into a house that's got an ADT sign.

We've had ADT for years. We used to have Time Warner. When Time Warner left, we automatically switched to ADT. The last time we talked to anybody is when we switched over to the newest one they got out there where you have the doorbell and all that stuff. Our experience was all good. Their people were smart, knowledgeable, and answered all my husband's questions. I hope ADT never leaves the area cause we love the service. We're never getting rid of them.

ADT was professional.

I had a hard-wired system. Then ADT put this Wi-Fi thing, and I don't like it but they don't have anything else and I'm stuck with it. So as soon as this up, I'm gone. I'll find somebody else. They put that thing in not too long ago. I didn't know they were gonna do that. I was with another company for 30 years, and ADT bought them out, and all of a sudden, they called me and they changed their system. It came in and they didn't tell me exactly what it was gonna do. I'm not wild about it. It doesn't do half of what my other system did. They put this thing in here and nobody even knew how to work it. I'm constantly calling them because things are going on. I talked to 50 people, and nobody knows anything. I never saw anything like that.

I had a very good experience with Joe trying to figure out why I got at 2: 18 in the morning a notification from ADT that my dining room window was open. The message kept going on for three minutes. It was at 2:18 in the morning. We jumped out of bed and ran around like crazy. Sure enough, we found the window that was not locked with Joe because we went through all of them, and locked it. And in the house, I found five windows that were not locked.

I’ve been with ADT since 2017 and since then, they’ve upgraded the box to conform with 5G. Sometimes the keys are in my pocket and it’s attached in the keyring. Something else would press it and then the alarm would go off, and the customer service rep would give me a call. It has been an above average experience with ADT.

For the most part, the ADT system works fine. But we get some odd readings at times and it's hard to figure out when I get a low battery or figure out which one is telling me it is. We've got a basement, a main floor, and the upstairs. I purchased two extra alarm signals so that we can hear it when we're in bed or in the basement. I had the alarm on in the basement when I was in the basement. Something went by the door and I opened the basement door to see what it was. The basement relay alarm did not go off, so I didn't know it was going off. My wife had to run from the upstairs down to the main floor to turn it off.

ADT is a great service. I feel safe since having the system in my home. Its performance is good, and I like all its features.

Our experience with ADT has not been great and we're leaving them. I didn't have too many issues with the people that I spoke with. They just couldn't help. Our biggest issue is that we were with ADT and then we left them. We went with Reliance and they bought them out so we ended up back with ADT. The equipment that Reliance installed is still having issues and ADT can’t fix it. They wanted us to pay $1,300 to upgrade the service. And I wasn't doing it. The reason why it was messed up wasn't our fault so, we didn't feel like we should.

I heard about ADT about 20 some years ago when I first moved into my condo. Everybody gives you that pitch, what they do and how they take care of their customers so, I tried them. But they were garbage and I dumped them. I went with the company that ADT just bought so I got them again because they took it over. I can't stand it and I'm looking to leave them now. Their customer service sucks. When they took over Ackerman, I called and asked about the service. The customer service rep said I was not with them so they didn't have to talk to me. That's the nastiest reply you can give somebody, but you're getting their money.

I have other friends who also have ADT and they were satisfied. If I make a mistake and open the door after I set it, then it would trigger. So, I just punch the code. I feel very secure having it.

I live in Houston, Texas and I need to feel secure in my home. When I purchased my home, I purchased the security system from ADT and I installed burglar bars. So far, I've had no issues here. Recently, we had the hurricane Beryl to come through. The system backed up for a few hours then it went off. I would like for it to have a longer backup system because at the time, I had to leave and I couldn't stay in my home since I had no electricity. And this was in the month of July when it was hot. So that left my home vulnerable. But having burglar bars, I felt a little bit more secure. My system was out for seven days and I want to get a credit for that time that I didn't have the security.

At the time I signed up with ADT, the price was cheaper. But now it's way expensive. Spending more money doesn't make me feel good and every month it’s something different. Other than that, the services are somewhat okay and the equipment does what it has to do. But it's a really large box, an eyesore, and all in all, I wouldn't recommend ADT. The price has increased, but there's no improvement of anything.

ADT's reps are very respectful and they do great in their job. If your camera would stop working with your phone and you call, these guys are going to come out to see what's wrong. And the process is so not easy to get the camera working again. One day, I wanted to cancel so I called ADT and talked to one of their representatives. He was so kind, polite, and very encouraging. But there are a lot of services out there without subscription that perform the same services as ADT. You buy their equipment one time for 299, you put them at the door, then you connect them to your phone and you don't have to pay a monthly subscription. But for ADT, you pay $60 and they lock you in with three years, because they know you're going to find somebody that does the same service for free. So, even if you choose to leave, you're stuck for three years.

My experience with the ADT rep went fine. He took care of what I needed to take care of. During installation, the tech did a good job as well. He changed out a couple of the sensors and upgraded the system.

I've been with ADT for years and I haven't added anything to it. I was happy with it until about a year ago. I've been very disappointed with the service because my equipment does not properly work and I haven't been able to get it resolved. I've requested to cancel the service or have management to reach out to me and they have failed to do so. They were supposedly looking into voice recordings on a call that I requested to cancel services because I haven't been able to get it resolved. My camera for my doorbell does not work. They've sent somebody out. I've done what they've requested. They came back out and it's still not working. The security system is good if it works, but they have horrible customer service.

I've been with ADT for almost three years. The first year was with a local company and my experience with their customer service has been bad. They were rude to me. Where their cameras are, they kept messing up. Repeatedly, the system would go offline. The rep wanted me to go unplug them and plug them back in. But the thing is I don't have cement. It's gravel. I would have to get on a ladder to do that and I told them I couldn't do that. I'm almost 66 years old, and I'm on blood thinners. They told me it was $59 for them to come out and fix it. It was their mistake but I had to pay for it.

It's been good with ADT. I set the security system when I go to bed and turn it off when I get up. I’m satisfied that if I accidentally set it off, the phone's ringing. It could be a little cheaper on my bill though. I'm a senior on a limited income. I like to have the security of when I'm here at night or when I leave, but it's very expensive. There are a lot more out there that are cheaper than ADT now. I think that sometimes I'm paying for the name.

The initial setup was extremely hard sell. I only wanted the minimum but the rep kept trying to sell me other stuff. I was also under the assumption that I was on a three-year contract with ADT, but my contract is held by a different company and they have raised my rates twice since I've had the system. When I read the small print, it said that it is handled by a third party and, after one year, they have the right to raise the rates. But it's an easy system to learn and operate. The couple of times that I have not shut a door when I left, they called immediately to make sure that there wasn't a problem. As far as that's concerned, I'm very happy with it. I'm not concerned if someone would break in during the night. I know that I would be warned. The siren is loud enough that I would hear it so I'm real safe. If I'm not there and someone breaks in, that will be handled also.

I haven't been able to get the ADT system to work in over a year now. The alert for the basement window has been open for a year because their little thing down there fell off. It's cheap quality stuff that they put up. I had to pay off the installation and after I did, I was tempted to cancel it. I've tried to get them to have somebody fix it, but they said, "Just push the button and wait a couple of days then try it again." That didn't help. Plus I can't reach some of the cameras here. One of them is above my garage. I was told if I try to get somebody to come here and fix the problems, that I'd be charged for everything. It's not my fault the system's goofed up. I would automatically assume that a company would take care of their customers if something like that happened. Their price also is a little high and their app is different from online. I just wanna be done with them and go to something else.

I've been with ADT since 2015 and I've never had a real problem except for some technical issues. Normally, I would reach out to customer service for those and they'd give me an answer. Also, they'd send somebody out if it's something with the panels or something like that and the techs are always nice.

We had a little issue with where they placed one smoke detector in the house. They placed it right outside the bathroom door upstairs and when we open the bathroom door and steam comes out from the shower, they call. But other than that, the system works really well. We have window sensors and a sensor on the main door in the garage. One day, I forgot to lock the main door in the garage and we had a big windstorm that tripped the sensor saying that the door had been pushed in, but it was just heavy winds pushed the door in. My wife was seven minutes from the house and they called and asked if we wanted them to dispatch the police. I'm very happy with ADT. I'm not afraid it's some little cheap system and whenever we're not home, I enjoy being able to secure my house if I'm two minutes away or if I'm 12 hours away.

I was a previous ADT customer and so when I needed a security system in our second home located on the Big Island of Hawaii, I chose them over local alarm/security companies. Big mistake. ADT doesn't have installers on the Big Island so the salesman talked me into buying a "self-install" system that he said was easy and would take less than 30 minutes. Ten days later we are still trying to activate the system. We had the system shipped to Hawaii where my wife is now trying to install it. After two hours on the phone with tech support today, still no luck. We have an appointment with a "master technician" tomorrow. Every time I call technical support (now about 8-10 times) people are nice but we just go around in circles.

They lock you in a three year contract then consistently raise the monitoring fee by about $5 a month every year. They call it a yearly increase when I asked why it’s gone up. I have been a customer for a year and a half. The year was up in January so if it’s a yearly increase why wasn’t it increases in January instead of mid year?

As a new customer, I requested a security system with floodlight cameras, but they told me I needed to bring my own electrician for the installation. They didn’t inform me of this until the technician was at our house to install other sensors and regular cameras. We decided to return the floodlight cameras within a week after the technician completed the installation because we didn’t want to pay extra fees for the installation. ADT Pulse’s rude management not only refused my request for the return or even replacements, but they also tried to sell me another regular camera. Be sure to carefully read your contract and check the monthly fees—they try to lock you into the highest monthly rate, contrary to what’s advertised. Terrible customer service at ADT Pulse.

Canceled my ADT account yesterday for various reasons. After seeing a $278 charge this morning, I contacted them. They said it was my equipment balance. My initial contract started May of 2020. I paid for the equipment in 4 monthly installments (I think around $250 per month). I bought a house September of 2021 - and when I called to let them know my services needed moved to my new home, they told me to leave all equipment at the house as they had 'updated' equipment they would give me. The tech came a few days after I moved in and installed the touch screen, door sensors, and told me the doorbell camera would have to be installed at a later date. He handed me his tablet to 'sign' and 'initial' the documents (here's where I messed up) - and assuming that there wouldn't be extra charges for anything I signed. The doorbell cam was never installed. I called once or twice to schedule another technician, but kept getting the run around.

ADT is the worst. I had security service with Alder and the equipment broke and had to be sent in for different equipment and left my home without security monitoring during the time I mailed it in and waited weeks until I got my new equipment. Now ADT is calling me saying they bought Alder and are taking over my account and my payment date is changing. I was not happy with the service Alder provided originally and was not notified of this change in service until a call from ADT today 8/8/24. I told them I did not was a new service provider and was not happy with my previous service or equipment and asked them to cancel my account. They put me on hold for a while, then the next person I spoke with I told the same thing and they too put me on hold again! The 3rd person said I have a 5 year contract and cannot cancel without paying 90% of the total amount which I did not agree with.

ADT attempted to install an update to my security system on June 8th, 2024, and the system has not worked since then. It took from 1 to 2 weeks each time for 3 repairmen to come out, failing to repair the system each time. I had to install a new working system to get the security I need. ADT is refusing to come remove the faulty equipment, and have been lying to me, bullying me, and threatening me instead. I have gotten the Better Business Bureau involved.

I'm not happy with ADT. In 2000, we put the system in and we've had problems off and on with it. We have it on almost every window and the door in our house and we can't put camera systems up from ADT. The techs have run wires all through my house and when you call them to come and fix a camera, they say they don't have that anymore and I need to purchase a brand-new system. In my bedroom where the alarm box is, there are wires going all over through the room and the walls. The techs said they would come back and fix it but it’s been 24 years and they still haven't come back.

We've been happy with the service for as long as we've had it and felt protected. It hasn't let us down in any way. There have been some times when we've had false arms and tried to figure that out. But we ended up getting somebody that worked with us.

I received a past due bill for $166 from ADT (July 2024). I don't have ADT or any home security for that matter. When I called they stated that ADT acquired some or part of Alder Security, I went on to explain that my contract ended with Alder February 13, 2024. After being transferred 4 times, being put on hold, total time on phone was 45 minutes, Stacy asks that I email her a copy of the cancellation letter, which I do, she says ok, it's been updated and we hang up. 3 days later I get a bill for $650, a cancellation fee!! Of course I call back and eventually got transferred to Mary who said "you either pay it or it goes on your credit report because we are not waiving it" and apparently she owns ADT because she said there isn't anyone above her lol.

This company is a complete scam! There are far better options with superior quality cameras, like Ring and Vivint. ADT forces clients into new 3-year contracts prematurely. Their customer service is absolutely useless; they transfer clients without any notice or briefing to the new agent. I wasted 3 hours on the phone, being transferred 7 times, just to get relocation information. Three hours of my life wasted by these morons! DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COSTS, ESPECIALLY IF YOU OWN A BUSINESS!

ADT scammed me out of some money with the help of Alder Security. This company charged me for services that did not use. Alder Security neglected to update my account as closed upon the acquisition of it by ADT. My account was closed and I have proof but ADT refused to review my proof. Leading to me to be forced to pay a balance that should have never been charged to me. Report to the BBB if this is happening to you because of Alder's negligence and ADT’s lack of compassion and integrity.

In the beginning, ADT was great, but we lost Nest about eight months ago and nobody from ADT or Google is able to fix it. I'm getting rid of it because it is ridiculous that I'm paying for something I can't even use and nobody can figure out how to fix it. Nobody cares. ADT said, "Oh, well, we can't figure it out. So it's Google's problem." I called Google who then said, "Well, it's ADT's problem. They're the ones that sold it to you." I'm tired of getting bounced around. So, I talked to my wife and as soon as our contract is up, we're canceling ADT. When we got ADT, apparently, there was a promotion for 19.99, but they charge us full price from day one. I'm up to the point that I don't care. I just wanna be done with ADT and move on. The mobile app is good. It's just I can't look at my driveway. I pay extra for that.