ADT Reviews

We like ADT. We've had them for so many years. The only thing is the price could be better.

ADT's salesperson was pretty good. He was kind and very explanatory about the product. The installers were fine too and it took them about 45 minutes to finish. During the storm that happened this year in July, the cameras went out and the alarm kept going off. I called them and it took them three weeks to get here. When they got here, they said they couldn't fix my camera and that I needed to pay to have it fixed, which I wasn't told in the beginning. Right now, the camera is still out and they said they have to schedule another appointment for them to come out and fix it.

I had ADT at my former residence and I was satisfied with the service. I got it again in my new residence, and the salesperson was professional, focused on being helpful, and efficient. So far, I have never called ADT because of a customer issue. I know that other security companies are now offering more free services than ADT. One of the things one of my neighbors got was a free Ring door camera with their continued service. But I did not receive anything like that from ADT and there have not been any promotions that say they're going to give a reward to a customer for 10 years. Customers need to be appreciated and rewarded. But I was satisfied when I asked for an additional sign that had gotten torn up in the wind. So, they were very prompt in sending me a replacement.

I've been with ADT for seven years, and my experience has been good. I had the alarm go off one time because my window was open, and they responded quickly.

We purchased a condo in California, and we knew it was close to where they have festivals in the spring. So, I wanted protection because I knew there would be an influx of people at that point in time. I got the stripped-down basic package, and the installers did their best. I'm a first-time user, so it was a bit confusing, but they cleared everything up. However, I don't see the need for the system, and it's not ADT. The neighborhood seems to be rather safe.

I have home security and I'm satisfied with it. I've also been satisfied with everything I've had to do with ADT. We had looked into others and chose ADT. It seemed to suit us the best, and we've had it for many years.

We had a different alarm service that we changed to ADT. The sales rep was fine and I've give the installation team a 9 on a 1 to 10 rating. I'm satisfied with the system but the price could be better.

I've always wanted a system for protection, and my experience with ADT has been great. I've had it for over 20 years, and I've always had good interactions with the reps. They are very professional, and they're always able to answer any questions I have. I also like the way they call immediately when the alarm goes off. The last time it went off, my daughter opened the door and forgot to turn the alarm off. My security system works great, and I feel safe with it.

I like ADT very well 'cause I still have it. From my perspective, their primary strength is their technical people. Overall, ADT offers a good product and I've been able to negotiate pricing every time they wanna increase it.

This company was fine upfront, but when we moved, the issues and the true behavior of ADT policies became apparent. They lied from the start by not clearly stating there was a contract so we did not know this until we tried to cancel service. Then we were told that if the new homeowner bought a plan, they could void the contract. That is poor reasoning. Now they are not helping to resolve this problem. I was on the phone for 1-1/2 hours again tonight, trying to cancel the old account and activate a new one. I received a confirmation # saying it will take 48 hours. The account was supposed to be closed weeks ago, but never was. I have 0 faith that this time will be any different. All the people I have spoken to over the last 4 weeks have only put me on hold or passed me off to another dept, saying that the other dept is not doing their job. I am so angry and fed up.

If I could give them a ZERO. BEWARE of contract, if you move and do not take your equipment with you, they still bill you and you are locked into a 3-year contract and if you don't pay, they will send you to collection. This should be a crime! My equipment worked for a few weeks then the Ring doorbell quit and so did the doorbell. When I called for service, I was told I would have to pay out of pocket. Still doesn't work after 2 years and I am still paying per month. If I cancel, I have to pay the full balance to fulfill the 3-year contract. When I asked for a copy of the contract to show where I signed a 3 year contract and today have still not received!!

I've been with ADT for almost 30 years. I was with them when they were Protection 1. I don't have any issues with them, and that's why I've been with them as long as I have. The equipment is easy to use. I have a camera. I have the panel in the house. It's mobile. I can move it around to different rooms if I want to. I've had the equipment that I currently have for three years. I moved to a new home three years ago. I had my prior equipment for 25 years. Within those 25 years, they came out three times to test it and made sure everything was okay.

My interactions with the sales rep was great and the installers did very well. The installation was not very long at all. It's all wireless.

My daughter and I moved to this house here in Kansas. A guy from Safe Haven came and I told him that I had ADT at my other house. I also told him what I had there and he said that they would put it here. I told him they kept adding things and it's gotten too expensive. He said it would be $45 a month with no additional charge, and that he would just transfer over from my old account.

Anytime I have problem, I call ADT and the reps are nice. They know what they're doing and are knowledgeable. I'm satisfied with them. If anybody crosses my house, I can see them on my camera, and that's the best thing. I had that one in my business place also. It's convenient. You can see who's coming close to your home. But I'm trying to delete everything in one of my cameras. It says full. I also don't like that you have to have your own battery. They don't replace the battery. If anything goes wrong with the garage door or the sensor, they charge you for it. ADT makes enough money and doesn't need to charge me again. I've had them for 40 years. They should give me something free but they keep charging me.

ADT was able to offer me service if I needed things changed. I liked the convenience of having it looked at if something went wrong. The guy that put the system in was super nice. I got a great big dog and most people are scared of it but he played with it for a bit. He was prompt, courteous and knowledgeable about what he was doing. The only problem that I have bumped into with ADT is we live about eight miles from town, and I had to get them to put in a stronger cell device so that it would pick up and call who I need if that occasion arises. But they brought it out, put it in, and everything works now.

ADT is the company our church uses, and I went along with them. I've had them for 10 years now. But the installation was painful and ADT is just for the bare bones. There are other newer technologies. But overall, ADT is helpful online and over the phone. They reduce my bill.

A guy from ADT knocked on our door and offered us a deal with free installation if we have a two-year contract. We had some things happen in the neighborhood where we'd been thinking about getting a security system, and since the guy came to the door, it was the perfect opportunity, so we accepted the deal. A few installers came and they were really nice and friendly. They did what they were supposed to do and it didn't take them too long, then they were gone. It's been a little over a year since. When our dog set off the alarm, they immediately called.

There was a guy who when we first moved in here would go around the neighborhood offering the services of ADT. We set up and schedule, met in a fast food nearby. At that time, they were the first one who came to us to offer that service. We wanted to have some security. So, we met with him and we took the offer. If I opened the door, the system made a sound. And if I forgot to disarm it, it would ring. And they would inform people who are in my list that the alarm went off. And I would get a call from ADT. It works. We're happy with it.

ADT was the first and the best one we had. You always see their ads, even in my paper. But I haven't got my ADT bill lately and I kind of miss those. Other than that, I get emails from ADT and I'm satisfied with them. With the system hooked to the cellular, it’s great because if the lights go out, it’d still work because of the backup system. I would tell a friend to get ADT before you get anybody else because even before I decided to put the ADT in my house, I've had people come around and try to sell me on their services. But now I carry ADT’s sign in my yard, and on my garage, I have a sticker on that says ADT.

An ADT serviceman had to come out and put the outside doorbell on and that went well. They had to reach in the box in the house here. When I got a different internet company, we had to redo everything. The guy for the doorbell talked me through how we had to reset it because it wasn't working. He did a very good job with doing that. It's easy to contact ADT, especially when I get these false alarms because I lose my electricity. I feel safe now. I like to be able to set the alarm at night, but it still allows me to walk throughout my home. But if anybody opened that door, I would know.

20 years ago, a lady came out here and I told her what I wanted. And it went well. But ADT does not send out techs anymore. I've got a problem with the doorbell. It cost me 370 something dollars for the two of them and the rep told me to get a mini charging port and charge the battery in it. And I'm not gonna do that. That's the reason why I pay them to do it.

The guy was very helpful and patient. It took 45 minutes to program the new door alarm but he was awesome. He's been with the company for a while and you could tell. The alarm system works fine and the experience with ADT was great.

I'm not technical and I don't understand how to use the keypad or anything else. All I ever do with the ADT system is set it at nighttime and sometimes, the people here forget to turn it off. Then, they'll open a door and they'll go off and wake everybody up. I'm sorry I got it. I told myself I would never get one of those things because I've worked in homes that have them and they're a pain in the rear end. The only reason the salesman sold it to me was because I wanted a camera and he said they could put a camera out there. So he hooked it onto a camera and the camera doesn't look good at all. So I’m not very happy with the whole thing. I didn't get any instruction and it didn’t come with a book. The rep explained it but it went so fast, I can't remember anything. I'm 78 years old.

My father had ADT in Buffalo and when he passed, I could transfer it to Albany. We have a mall right nearby us and, on occasion, there are store thefts. Kids will do what they do, unfortunately. There's a cemetery behind us, and they run from the Mall through the cemetery and sometimes jump the fence and end up in our backyard. We've had the police here in our backyard a few times catching people. We used to take care of my mother in-law-until she passed, and she was 95. It made her and us feel more secure to know that we have ADT. ADT made my father feel secure for years. So, I said, "Hey, if it's good enough for mom and dad, I might as well get it here too." So, we really enjoy it. We feel safe.

Way back when we first started with ADT, we liked their price. But when we've called online and got somebody from a foreign country, we've never been satisfied with the results. They don't understand what we're saying. So, we stopped using ADT. Then we came back to it and the people that installed the system locally were wonderful. But then we had some kind of problem with billing. I called that 800 number and the rep didn't know what they were doing. I got an actual person but they couldn't understand English. So, it was very difficult. Also, we don't leave the alarms on all the time and if we have an alarm to go off, I'm not sure we would get any service because we've never had an alarm go off.

The ADT customer service has been good. I had some problems with the installation, though. They installed some devices that I did not tell them to, and then they were trying to charge me for it. But it got resolved.

I moved to the area and we had to get an alarm put on. I wasn't too pleased that it’s a three-year contract and I don’t remember the rep telling me. I was not truthfully told to so I will not be telling anybody to get ADT and I will be canceling in November.

My alarm is still blinking orange. I have a panel, but it doesn't work. I have a sliding door and there's the little white thing that connects to the other thing that makes it all tight and then the light goes off, but the little orange light never goes off. On the left-hand side, there's an orange, and then on the other side, there's a green.

We got a special in the mail at the time we got ADT and I've had them for about five years. I like it. The features are perfect for me and I'm satisfied with the cost and quality.

I have four cameras. I lost one of the cameras, and I called the ADT customer service line. They walk you through almost everything it could possibly be before they send somebody out. Even when they send somebody out, they get it to back up and then help you realign your cameras because sometimes you lose the area that you wanna look at when the camera goes down. I've had a very good experience with ADT. It's not hard to get in contact with someone. I usually call early in the morning, and they will give you a call back if they're not right there. Within half an hour or 40 minutes, I usually get a call back.

I've had a good experience with ADT. The cameras had to be reprogrammed. The tech took care of it over the phone. The first time that was the problem, why it took so long to get the problem with the cameras fixed, the person that I was talking to didn't know what was going on. I found that out once the gentleman that fixed the problem, because I relayed the message that the person told me what they would do, said, “He shouldn't have told you that because that wasn't the problem.” Other than that, it has been good.

ADT did wonderful for years. I had no complaints. But this time when I needed them to act right, they didn't. I needed to replace my battery and I was going out of town in a very short period of time. I spoke to someone and we made arrangements to have the battery delivered within two days. I was leaving on the third day. We did what we needed to do. ADT let me know the battery was on its way. I'll get it in two days. I asked for overnight. He said, "No, we can't do that, but two days." So the time came for me to leave and the battery had not yet arrived. But the rep did what he needed to do. He talked, explained everything, what would happen, and that was good. It just didn't happen. So, I just left my home unprotected and it was a horrible feeling. But I got back, nothing had happened. But it didn't have to be that way. It could've been a horrible thing.

The system works fine. When I've had trouble, when a zone was down, I went to a store and got batteries. Batteries could be different ages. So, I get my batteries through ADT. That has been easy. I needed a new sign, so I got a new sign. That was mailed to me. I got that, which was great. But my wife who set up my system here at the house, the account, so that I didn't have to see any of this stuff, no longer is at this residence. So, for security purposes, I wanted to change my password. But the passwords on the sheet of passwords did not match what ADT all had on their system. I did not have the telephone verbal passcode, yet the property is in my name and it's my credit card that paid for the annual rate. So, I wasn't getting anywhere. And there is no security question to be asked at all other than having that passcode.

ADT is a good company. I receive a phone call when there is a problem. However, I don't see that there is a follow-up. There were issues with the batteries on the system. But after we changed it, nobody else called us.

Our ADT system works. The only person that's ever set it off is me, though. The police showed up. It wasn't too long after we got the system, my wife and I came home from a movie and we decided we were gonna have a light snack. So, I started whipping out some stir fry in a wok, and the next thing I know there was a guy looking through the window with the flashlight and he had a gun and a badge. I went to the door and said, "Yeah. Well, it went off and I turned the alarm off." They wanted to talk to my wife, too, to make sure I wasn't holding her hostage.

When we had to order a new backup battery, ADT was very good at getting it to us on a timely manner and we were satisfied with that interaction. The system's performance has been very good. It's easy to arm and disarm with just the key fob. We haven't had any problems except for the backup battery having to be replaced. Everything else has been working. We followed the online instructions and they were very easy. Overall, ADT has been a reliable service.

My alarm went off and ADT contacted me right away. I let them know that I had Realtors going in and out and some of them put in the code and then forgot about it. The technician knew how to put in the codes and how to walk you through the steps in fixing anything wrong. I could go to sleep and if somebody triggered the alarm, I would know it was triggered. I usually just depend on the good Lord. But stuff started happening and I feel comfortable about the security system. But I need to call ADT and tell them to stop billing because I just sold the house.

I'm very unhappy with ADT. The installer was very friendly and nice, but he recognized that there was nothing he could do because ADT's policy is to charge a customer for everything they want to fix. My system is getting archaic, and some of the equipment have been damaged because of their age, and without those equipment, I cannot have ADT. The company wants me to pay between $1,200 and $1,800 for upgrading my system, even though I've spent 25 years with them and this is their equipment.

I've had ADT for at least 10 years. I saw some signs on my friends' yards, then I contacted them and asked how they were satisfied and they seemed to be. So, I called ADT, and they're excellent. They've always been very nice people, and their customer service has always been good. Every time I've had an alarm event, they have always been Johnny-on-the-spot. They've been quick to call, and they do what they're supposed to. They'll call my local police as well as the person I gave as a person of contact if they can't get me.

I have a bad experience with ADT. The system does not work. All it's doing is going off all the time. It never was installed right. There's no camera. A lot of times, the fire department will come and it's just a nuisance. I keep telling them, "Take it out, it doesn't work." But nobody listens to me.

I got the basic setup with the promotion from ADT. They went through a third party to install it but the third party never completely installed the system. Since December of last year, I've been trying to get someone out here to finish the job and all I've been getting from them is the runaround.

We've been with ADT since 1991. We have a recurring problem. In October, we had an issue. In, May and June, we had the same issue and it is always the same thing. It's always a Band-Aid fixing this battery. It's a very frustrating thing because a battery should last longer than nine months. Every time we have an issue, it's us trying to fix it. And it's a battle. The last time I had an issue, after three days, we finally got it working. I told them, “I'm going out of town. I really want to make sure this is working. Could somebody call me on Monday?” They said, “Sure.” But, we never got a call on Monday, Tuesday, or Wednesday.

Dealing directly with ADT has not been very pleasant. I'd be transferred five to eight times before I get to somebody who can address my issue or they'd say that it's addressed but then it's not and I'd be calling again. I have multiple documentation of me spending hours on the phone with ADT. This last time I had an issue was about transferring a system that I ended up getting for one of my investment properties. We were transferring it to Florida for another property. I was gonna just cancel it originally but they said I don't have to cancel and I can just transfer it but it went downhill from there.

Do not use these people. They will lie to you about services to get you to buy extra equipment. Lock you into long contracts and charge you 75% if you try to disconnect service even after a few weeks of starting. They lie about a money back guarantee. Absolutely terrible. Please save yourself the time and heartache by not using ADT.

Any problems I've had, ADT has been out right away to fix, and it's a comfort to know that my house is protected. They know what they're doing. I got everything I need covered.

The person that came in and installed everything was very nice and helpful. When we asked questions, he did his best to answer them. And anything that we didn't get answered was because we didn't think of it until later. We have never had anything like this before. But anything the man didn't tell us that we forgot to ask, we called at another time and asked. And the people that called us, if we had a red thing that we forgot about, were always nice.

It's been 30 years since we got ADT. Whenever we've had a problem, they've taken care of it right away.

Use ADT. My experience with them is good. I had a few issues, but it was mainly regarding the speed of my internet provider. Also, ADT stands behind their products.

Our experience with ADT has been very good. We've liked their service since we've had them. We're not one to change much. When we like somebody, we stick with them. The service was very good. They were prompt and thorough.

I need to have someone come out here and make some changes because the system is not functioning as it should. Before, if someone opened the door, I would hear a chime. But that does not happen anymore. Other than that, the system is reasonably priced.

The first person was nice. He walked to our house, and told us about the business. But I don't like that ADT forcefully makes people get stuff that they don't want. We felt that we were scammed. They made us get something that we did not want and forcefully pay for something that we still don't want. It's an okay program for us now. The reps were very kind, respectful, and friendly people, but they gave us false information into the fact of what we were getting into. They abused our trust. They took advantage of our ignorance.

We don't really use our ADT system and sensors keep falling off and the contract was longer than what the salesperson told me. He told me it was two years that we were signing up for. And when I called to cancel it, they told me it was three. We're just waiting for the three years to be over so we can cancel it.

My daughter liked ADT, so I signed up with them. Their sales rep and installers were very good.

I've been with ADT for eight months and so far, they've been very good.

I was moving from a second floor living to first floor living and I was feeling nervous about it. I signed up with ADT and I have them for over 20 years. So far, the system performs very well. I had the little things that you stick to the door from the little white box and the person who installed it used a two-sided tape, which was fine. But some 18 years later, it fell off. I was trying to figure out how to position it and get it back on. And being lazy, I left it off for a bit. But that's the only thing that's ever gone wrong with ADT. They talked me through it over the phone.

Dealing with the reps from ADT has not been good. When I have a problem, it's hard to get them to do anything about it. The camera on my door came loose and the techs finally came but I had problems getting them to come out and fix it.

ADT keeps forgetting to charge my account. So now, I'm two months behind in my payment. And I have to call them every month to get them to switch it over to automatic payment. Other than that, their reps were professional during the installation and the system's features are fine. But I don't like that every time you have a problem, they charge you for coming out.

We've had a major upgrade to the system and ADT was extremely responsive. We do have an advantage. We are about six miles from where all the service trucks go in and go out all day. So, geography may be part of the proximity, but we're very satisfied with it. 90% of the time, the people that come to the house know what they're doing, unlike the cable company where you hope they finish the course. Most of the time, if there is something that needs to be replaced, they have the replacement part with them. It's not like, “Well, I've gotta get the part. I'll be back six months from next year, then I’ll finish it.” They don't operate that way.

My wife, Joyce, is in her 80s and I work. We needed something to give us peace of mind, so we signed up with ADT. They're pretty direct and we've had no problems with them. We've had a couple of smoke issues and they called right away. We got that resolved and that was great. So far, the system is very good and dependable. I would recommend them.

I had the alarm go off once when I had the system set and my daughter came home through the front door which set the alarm off. I shut the alarm down and waited for the phone call from ADT but it never came. So I called and asked them, "How come you didn't call me when my alarm went off?" The guy that I talked to said, "We wait 60 seconds before we call." I told him, "That means your system is useless because a guy can break into my house and, in 60 seconds, can do a lot of damage. So why do I bother having a monitor system?" But to my knowledge, the system works fine.

I like ADT. They're pretty good and everything so far has been wonderful. I don't have any complaints.

I had trouble with the system once. ADT sent out a technician to do some work on it and he replaced some sensors and put a new battery in one sensor. Everything else is fine. ADT has been dependable. But somewhere along the line, I lost a key fob and I have been having trouble getting another one. I spoke to a lady about it once, and I never got any return calls on it.

My experience with ADT is not very good. I've been with them a long time. To try to get through them is impossible and then you get somebody whose first language is not English and that's hard. They send you from department to department. “Oh, no. We don't take care of that." "No. You have to call here." "No. You gotta go there.” It's frustrating.

I experienced a break-in to my home over the summer (luckily no one was home), but I wanted a security system after that. I called ADT and gave them my concerns, how many windows/doors needed to be covered, etc. The ADT rep was very kind, and told me they could sell me equipment and I can set it up on my own. We again confirmed what I needed, and I signed up then because “it was on sale”. I get the equipment and start to set up… and I was only given 4 of the 8 sensors I needed.

We had a positive experience with the guy that came and set our ADT up for us. We're also satisfied with the features included in our package.

The system is all working good except it says we have no internet and we do. Also one time, they're supposed to give me a color for the front yard camera and I never got that. But we still see the color is nice. My backyard is colored in the film. Besides that, there’s not been any troubles for me. I like the system. I can see somebody out there in the garage and I can scare them away with just talking. We can pick up images anywhere -- be in Arkansas or in New Hampshire, we’d still get a picture of everything. If somebody pulls up the yard, I can see what they want and I see what the kids are doing in the house and stuff like that. If you want to get some good security, ADT is the one to get. They've got everything I've asked for and it works good.

The ADT salesperson who helped me was very personable. However, I'm not too satisfied sometimes with the cameras. There's a lot of lag time in the way the video comes up and the response time for the video. It was also a little pricey.

I've had ADT since 2012 and I have peace of mind about having it. I live in a condo and I recommended other people in my association to get it.

ADT sent installers out here and they installed everything on all the windows and doors. The system’s features could be better though. Some of the things that were installed came undone and I had to redo them myself. When I talked to the people on the phone, they were normal. They asked if they could send a self-service package or somebody out for extra cash. I asked them to send the self-service one but I usually prefer to have a professional do stuff. It was a little annoying it was gonna cost me a little bit extra to have someone come back and re-attach the alarm system to my windows. That was disappointing. Usually, when there's something gets installed by a professional, you expect it to last.

I got referred to ADT through a friend but my experiences with them have not been pleasant. The installer from a contracting company was very kind about explaining everything but ADT themselves have been terrible. The sales rep was very pressured, their tech support is terrible and their cost is extremely expensive. I regret every bit of ever going through them.

I knew of a relative who used ADT and he was satisfied. I went with ADT as well and I'm very satisfied. It's very good.

For the most part, I've been very satisfied with ADT. I've been with them for 40 years, and they do a good job. They have integrity, and they are what I want. After power outages, the system just starts up again. They're a bit pricey, but that's with everything.

We've had a good experience with ADT. They were here for four hours putting the cameras and the sensors in the windows. Everything has been excellent service for the 2 years we've had them.

My experience with ADT has been good for the most part. They're understanding when you're going through things. They work with you. The reps know what's up, and I like that. I had a battery that overcharged and caused me to have to replace the battery, but other than that, the system does everything we need it to do. You can either do Alarm Away or Alarm Stay. You have pets in the house and you don't wanna have the Alarm Away because it'll set the alarm off with the animals that are running around the house. They have the Alarm Stay which we do a lot because we have cats.

My house camera is not working and we used to be able to set our alarm from the phone when we leave but none of that is working. Also, If I wanna leave, I got to go in the house and set the alarm. Then when I come back, I can't go in my garage because if I do, the alarm will go off and I can't unset it from down there. When we're gone, if the alarm is going off, we would never know it if we're not here.

Our homeowner's insurance told us that we could get a discount if we work through ADT. I've always had good experience with them. Now that things are a little bit more automated, it's easier to get ahold of somebody and talk with somebody. So far, I've had good luck. Overall, I have satisfaction. My sense of security as far as my home goes is fine.

We've had ADT for at least 12 years. I originally got it because I have kids, so it made me feel safe. However, I'm not sure what happened, but we moved and transferred our service. My husband and I have about 20 different accounts with his business, and it has been a total nightmare. I went from being one of ADT's number-one supporters to counting down until my contract was up. I have been lied to multiple times. I have been charged when I wasn't supposed to be charged. I was receiving alerts. I had sold my other house when we purchased our new home, and I was getting alerts for three months when every door and window was open. I called in and asked, "Could you please remove that? I'm not sure why I was still receiving those." They said they had taken care of it. It just now got fixed. Within the last two weeks, I have not received an alert.

It's a good idea to have ADT. We have the basic. ADT has a lot of new things out now, but we're satisfied with what we have.

The system's features are sufficient. There were some sensors that were triggered that weren't maintained the correct way. ADT talked me through it over the phone.

The alarm beeped and ADT came out and fixed the problem, but it took a while. ADT is a little pricey, but the service is not too bad. However, they don't offer any discounts on upgrades. When I moved from the last address to this address, the system I had before was more updated than the one I have now.

The installation was less detailed than I wanted it to be. They installed stuff sloppily. I only noticed a bit after they did it. That wasn't centered. They left holes in places where they installed it where they shouldn't have been. But that was my only real critique. The quality is good. The system gives peace of mind.

ADT's customer service is good. But go somewhere else if you don't wanna be stuck in a long contract for five years.

I'm very pleased with ADT. I'm happy with the features. Also, I like the service and the customer service. They're professional. They were fast when I had problems with the battery.

When I was getting ADT, I didn't know it would be by a contract. That's the only thing I'm not happy with. Because if I lost my job or I couldn't pay out my contract, I would have to pay the whole amount. If I don't want it anymore, I should have the right to cancel it. And it shouldn't be that I'm in a contract. Other than that, I'm okay with it. I'm pleased with my service. I had some problems one time that I thought I could fix on my own. My phone would not get a feedback from my wall where my wall thing is at. I had to call and make an appointment. I paid for ADT to come out. Also, the guy that installed everything was good and knowledgeable. I asked questions and he answered.

I don't use ADT because it doesn't work right. It would tell me the wrong window is open. ADT just said, "You have to reprogram them all." That's not my job. I don't know how to reprogram them. That's why I pay $63.99 a month for something I don't use. They wouldn’t send someone over and reconfigure my windows to match my panel that tells me, "Living room window is open" or basement windows or whatever is open. They don't care. I asked, "Can I cancel my service?" They said I'm in a contract. And I have to pay until the end of the contract or they would charge me. I should be able to cancel the contract that I have with them being I don't use it. I told them, "I'm paying 63.99 a month." They raised it a couple months ago and I said, "Oh, no. You don't." They went back down to the 63.99. Don't use their service.

ADT replaced the keypad one time and that went fine. So, the service guy did fine. I've had a couple of times when we've had an alarm go off and never got a call. It has happened a couple of times over the years. I got an old system, so it's wired. It would be nice if they had a wireless system.

I have had ADT for years and I've had no trouble. The features that I got with the system are okay.

I've been with ADT for 40 years. Originally, I called into a house I owned in New York. Then I moved to North Carolina and I had them in again. When I moved again, I also had them in. The service has been good sometimes, but sometimes not so good. But lately, it's been good. I rarely call customer service. But when I called them a couple of years ago for something, they took care of it. My wife called me the other day because the box wasn't closing and staying closed. ADT said they'd send her a kit.

When we first got ADT, I felt really pressured by the person who sold it to us. We had just moved into our house that we are in right now last February when we purchased ADT, and I really felt pressured into it but we did it and what is done is done. Many months after at 5 o'clock one morning, the alarm went off. There was banging on the door and fire trucks in front of our house. We didn't know why because nothing was wrong. There was no smoke or fire. They just woke up all the neighbors. So, someone came out and changed the batteries. They said, “Bad batteries.” It was a new system. The batteries should not have been bad in that period of time. Then, it happened again.

I don't like that ADT is charging me to come out and reposition my camera. I can see my front door, but I can't see the front of my home. When they told me they would have to charge me to do it, I told them, "I'm already paying for the service. The only thing I'm asking is see in front of my home." I can't afford to pay that just to have them come out. But other than that, I've never had problems out of repositioning the camera. I have ADT and Ring. So my home is pretty well secure. But they could change their policy in regards to at least reposition and at least once for a customer who's never late on payments. That should be a courtesy. But overall, I recommend ADT. I've always liked it. I like the service. If you don't stop the alarm or you trigger it without realizing it, the police definitely is coming. So that's a good thing in terms of my wife and my granddaughter being here.

We've been with ADT for quite a while and I have no problems. I wish I could get somebody over to check my system once a year. But other than that, everything is fine.

When it comes to home security, peace of mind is priceless. Unfortunately, my experience with ADT has been anything but peaceful. If you're considering ADT, I urge you to read on and learn from my costly mistake. The 3-Year Trap. ADT's 3-year contract felt like a prison sentence. Once you're in, there's no escape, even if the service disappoints or your circumstances change. It's a classic bait-and-switch tactic – lure you in with promises of security, then lock you down for the long haul.

Everything went fine in the installation of our ADT. The system's working. Sometimes when I cook bacon, my fire alarm will go off and all that is taken care of. I feel very secure with it. If I make a mistake and don't lock it and the wind blows my door open, they let me know. Or if I open my garage door without turning the alarm off before I go to the house, it lets me know. They have a quick response. I will recommend them.

We're happy with ADT. The system is good. They're also quick to come out considering they have thousands of people that they have to handle. I'm also happy when they answer the phone.

ADT is a good system and it's simple. We also feel secure. I have recommended ADT to other people.

ADT is a good alarm company. The only problem that we have right now is that my sister is battling cancer, so we cannot set up the alarm in case we have to get out of the house right away. It will take me a while to disarm it. But they're fast and they notify authorities right away. Their reps have been good, too. I'm very satisfied with ADT.

I'm very happy with the service of ADT. They watch over what's going on here. They let me know if something is going on outside and inside. They monitor my house pretty well. The system is good. It's easy. I'm 80 years old and I can handle it. That means something. I'm very satisfied. I had them in California when I lived there and I have it here in Florida. I will always stick with ADT.

We've been with ADT for quite a few years now. The system is working well and everything is great. I haven't had any problems. When I first got my cameras put in, something happened to one of them. I had to call them for that. But it wasn't their fault. They told me what to do every time I would call them if something was wrong. We've got two houses with an alarm system. Sometimes one of the house’s alarms would go off. I would call them and they would tell me what to do or they would come out and fix it. They've been good to us.

I'm comfortable with what I have and I like the performance of the system. It's great even when I'm away and I have no complaints. ADT does good work and I always give high regards to them.

We've had ADT for over 13 years now. They gave good quality service at first but we've been looking into other stuff because, over the last three years, it's not been great quality. They've been coming out a lot to do the work on our cameras that's always going down and some of our cameras are still down. We still can't record like that and so much.

A few years ago, we had a burglary and we had heard of ADT so we got them. I've had it ever since, although I've expanded it since then. The installation was great. The man was very knowledgeable and polite and he explained what he was doing to us. I'm satisfied with the features in the package and I'm glad that we got it.

Our experience with ADT has been pleasant. The sales rep and the installation were good.

I had ADT years ago and I decided to come back to them. It's been okay. But if you have an issue with the system not working and they have to come out and do things, the charges are a little steep. They could have been handled without them coming out but we are senior citizens and there are some things technically that we may not be physically able to do. It can be tedious trying to understand the mechanism involved in causing the system to work correctly. When they have senior citizens taking part in a service like this, there should be a little bit more empathy in how things are done. When work needs to be done, it'd be best if they would look at things a little bit different. Maybe not charge so much to come out to assist them in that effort.

With my ADT system, nobody's gonna get in this house without me knowing about it. So, that's how good it is. Everything works as advertised. I have no complaints. I'm satisfied because I haven't need to call the customer service. If a friend were to ask me, I'd say “Go for it. It's a good service.” There are other services out there but I have no complaints, so I wouldn't hesitate in recommending them.

ADT always had good service. We've had no problems and have been very happy with their system. I feel very secure since having ADT.

We googled some different alarm systems and stuff that we could use for our home and with ADT, I liked that it was monitored better. I've been with them for a couple of years now. A few times, it's been a struggle to speak with their customer service. A lot of times, I can't understand what they're saying and it's frustrating. One time, the rep was telling me to focus because I couldn't understand what he was saying and he kept having to repeat himself. We ended that call in frustration and have just been dealing with the issue ever since.

It's difficult to get in contact with an actual person at ADT. When you call and you go through the 800 number, you keep getting messages and you have to wait a few minutes before you get an operator or somebody to come in person and they're not the most knowledgeable when you get them. But the system is all right. I've only had a few problems in three years.

I've had ADT since April of 2020 and it's easy to use. They call you immediately if the alarm goes off. The quality and the cost are good. I'm completely satisfied with ADT.

I've had ADT about 10 years. The system works all the time, and I've had no issues with it. One time, my alarm got set off because I forgot to turn it off for somebody coming in the house. They called me, and I straightened it out. They were very nice. I’d recommend ADT if someone feels the need to have a home security service.

I'm very happy with ADT. We use it all the time. Every time I walk out the door, I put the code in and leave. We had a one-time service wherein the tech was up on a ladder because we have a really high living room. He was trying to fix something there, and it was easy. It was in and out.

ADT is a titanic waste of money. I've had it for almost 10 years, and I keep forgetting to cancel. I just need to call them and cancel it. It's a security system, which means as long as we don't need it, we don't think about it. It functioned. When the cats would knock something over and we were away, we would get a phone call asking if things were okay, which is fine. That's good. That's what they're supposed to do.

I tried out ADT because I got good internet where I live. Their sales representative and the installation were fine. The features of my service package are okay as well. Their service, on the other hand, is an actual joke. Three months in, one of my cameras quit working and they couldn't send anyone out. In order to fix it, I would have to take off work, go home, and do some kind of virtual crap with it. But I already went through all their stuff to reset it and do everything that they were having me do over the phone. They wouldn't send anybody out until I did that and by the time I got through with that, another camera had quit working. Again, I could not get any of them to come out and do anything to take care of that. So I bought two new cameras and got them working myself. And now, I only have one camera out of four that works and picks up anything. I'm fixing to drop them and go back to some Canary cameras, which I've had for eight years and they still work fine. I make sure to tell everybody not to buy ADT products because they don't take care of you once they install and they really don't care. I've also replied to some of their emails with comments and they never even respond.

I'm happy with ADT's monitoring service. We've had them for several years and our system was upgraded a few years ago. But we've not had any problems with the system and the price hasn't gone up all that much for a long time.

Servicing is perfect with ADT and I have no complaints.

I've had ADT for five years. I did the door sensors, then later on, I added a camera. The camera hasn't worked for over a year now and they won't fix it. They told me they don't make that camera anymore, and I would have to finish paying for that one and then buy a new one, which I'm not doing. It's ridiculous. They can't give me the part that I need to get the camera fixed, and yet I'm still paying for it.

For the price, ADT offers a great product. I bought a house that already had the service installed, and there was no point in replacing the equipment that was in here. I set up the new account and switched the service over from the previous home owner to me. We did some upgrades to the system to bring it up to current standards, and we talked about doing some integrations with my Nest system, but we decided against it. This is the first time I've used ADT. I've used other carriers for security service, but ADT upped their game, so I'm satisfied with them.

ADT has been positive with everything.

A gentleman came to the door when we were moving in and talked to my wife. Then he came back and made a presentation for the ADT system. I knew the name, so I figured they were reliable and they seemed to have a pretty good system available. Also, there was already some equipment in the house from the previous owner that was compatible with the system, so signing up seemed like a sensible thing to do. Our interaction with their representatives was good, while the installation team was a team of one that needed a great deal of improvement. But we got things sorted out.

As a property manager, I’ve had my fair share of experiences with various service providers, but my recent dealings with ADT have been particularly frustrating and disappointing. My client signed up for ADT Home Security in 2013, providing the service as an amenity to a tenant. The same tenant remained in the property until 2022, and upon their move-out, my client (the landlord) decided not to continue the service with ADT. After faithfully paying for ADT's service for nearly a decade, my client has been trying to cancel the service for two years, which has gone unused for two years.

The console works well. It works well with my phone. But until recently, I wasn't happy with ADT because the battery on the console died. At one point, it went off at 2:00 in the morning. I thought somebody was inside my home. Upon checking everything, it was a dead battery. The backup battery died. I tried rectifying that but I didn't get any response from ADT. Customer support is not very good. I tried getting the battery for it and I'm willing to pay for it, but I didn't get anywhere. I called again, a guy answered and said he couldn't help me. I'm looking for somebody else because my contract with ADT expired already.

When I had issues, ADT resolved them. I've been satisfied.

When I talked to the guy, ADT's price was within my range. So, it was a good deal. The customer service guy was awesome. He informed me about the product and everything that would happen during the setup. I am having a couple of issues out of the system, but they are working on getting it fixed.

I'm not pleased with ADT. I'm familiar with their services, so that was why I initially reached out. Now, I'm paying for my ADT and I'm not even using it because I just gave up on it. They installed it, and about a week later, the screen went completely blank. It took a few days for someone to even come out and check the screen. So, they fixed it. Then I called again because one of the little things on the doors kept saying that it was out of battery. Every other door was fine except that one. So, we kept replacing the battery every seven days, which doesn't seem normal to me.

Every time I try to change the battery out with a brand-new one, the system would still beep. Almost every time that has happened, I’ve had to call ADT and have someone come out. They just replace it with a new one. And they would try to charge me for coming out. But they shouldn't charge me. I've been with them for 15 years. And I told them, “I should be able to just change the battery.” Every time, they have to change the whole unit. But that's the only thing that irritates me the most. The alarm helps with the fire.

I wasn't satisfied with the package I received because when they came and installed my cameras, they didn't have the brackets for one of them to go up. They had to put the cameras in boxes until the brackets came in and then they had to come back out here to put the cameras on the bracket. When they came back out here, it was showing that everything was working but the wires were showing and every time it rains, my camera goes out. I don't feel safe like that because I can't see what's coming in and out of my driveway. I tried calling the rep who talked me into getting ADT and he tried to call customer service to see if they can get someone out to come and see what's going on with it. But then they told me I would have to pay $59 for them to come out, which I don't feel is right.

We've had ADT for 20 years and every four years, I usually add something. Sometimes the technician has to come out and sometimes I'm able to do it myself. I’m satisfied with the system.

I moved to Texas four years ago and I live by myself so my first instinct was to get a security system. I have a camera installed by ADT and I've not had any problems that I've had to deal with it. So far, the system is working just fine. I travel on occasion to go back to California to visit and I can check it there any time I want. It's a good feeling that I can do that, that I can make sure everything's still okay while I'm gone. Also, I like the idea that I can use my phone to arm or disarm or whatever I wanna do with it.

I had the initial ADT and there is another people. They subcontract out of ADT. I got with them and my bill went from $40 to $70. So, it's still ADT. The system is all right. The thing I don't like about them is they lied to me. They told me they would give me a $200 card but I never received it. I could talk with ADT, but with the ADT people I'm with is an issue. I don't know how to talk with them.

I don't like to talk to customer service because they keep telling me I need to figure things out. I'm 70 and I can't find the things they're asking me to find. So, I can't get my cameras to work because they want me to do stuff and I can't do it. That's frustrating. So, I'm not happy right now with ADT. But the experience with the installation team was okay. At one time, they put in the sensors wrong and in the middle of the night, it separated and set the alarm off. It scared me to death. I was thinking somebody broke in downstairs.

I was with ADT at one time and then, I went back to them about a year and a half ago. I just have home security and the installer was good. The installation took a little bit because I have overhead garage door units and those took some doing. The sensors are there and it'll set off my alarm if somebody opens it. But as far as being able to open and close it from the ADT app, it would not hook up. We never figured that out. So, I've got another app I use if I need that. But I don't need it very often at all. ADT calls me if it’s an active going-off alarm.

Many of my neighbors were using ADT and in the beginning, it was too good, which was why I kept it. But I’ve had problems and even now, my doorbell camera doesn't work. I've been a customer for a long time and it's part of the service. Considering the many number of years I've been with ADT, they should consider giving good service to existing customers. They are recommending that the panel be changed to go with the latest and I told them to install it. But the rep said I had to pay $200. It is their system and I've been paying $80 monthly or maybe even $90. And in the last nine years, I've called only two times. If they're asking me to pay, that's not a good service.

I'm using ADT presently and I've had a bad experience. I had a hardwire original system and it was going off, and I tried to get ahold of them. The ADT Blue salesperson told me to stop the alarm from ringing and I asked him how. He walked me through and told me to get it to stop. I said I don't know what to do and he told me to pull on a wire. So, I pulled on it and it broke the system. He said he had a portable system so I purchased it and I found out that there were two entities, ADT Original and ADT Blue, which came far after my ADT from 2010. And now, ADT Blue is trying to collect and I had nothing but difficulties with them. I've sold the house, so there is no system. I sent every bit of ADT equipment back.

ADT was already in the house when we bought it 20-some years ago and the experience has been positive. We've had a couple of false alarms and they’ve come out and taken care of it.

From the very beginning for five years I had been charged for service I was not receiving. Shavon the rep I spoke with today clearly didn't care about customer service only her script. I was told a service call would be $59 but turns out an additional $250hr would be charged for labor. Because of this I only wanted to cancel the video service. The rep Shavon had no care in customer retention to remedy the situation rather she spewed off offers in a monotone annoyed way to hurry me off the phone so I cancelled the entire service rather than just video service then obliged her and hurried off the phone. With price increases that don't match service received and reps like Shavon, I am surprised they continue to do business.

I've known about ADT for as long as I can remember and when I moved into my home, we went with ADT. The sales team was very nice and they thoroughly explained everything as far as coming in and getting the house set up. The installation took a little longer than expected. The installer had some trouble with setup. But other than that, he was friendly and professional. Also, the system is fine overall, although I had an issue.

I am very disappointed in ADT as a whole. From the Sale Rep to the customer service. It all started because one of my friends was diagnosed with terminal cancer. He asked me to at least get a quote on security system even though I do not care for a security system. ADT offers free quotes. Well when they send their account rep on a 2 hour drive that rep is not going for a quote they are going for a sale. Already not in the right head space because of my dear friend I let this rep push me into signing a contract which I will admit I did not read under the circumstances (my fault). Even when I asked the rep to let me think about it he continually pushed me until I finally said yes. I have turned the system on maybe 5 times in 3 years and so far it has costed $1,500.

ADT's price is good. I call them in case I have a problem and I dislike the hold time. It doesn't matter what you need, it's always a long hold time. Also, I recently bought upgrades because I was having problems with the older system. I had to do it and it wasn't something that I decided to do just because the system was too old. Other than that, I don't really have a problem with ADT.

We've had two false alarms and ADT was good about calling pretty quickly. Once a year, you can order new yard signs and they also send them quickly. Their price might be a little bit on the high side, but out of sight, out of mind. That's paid out of the checking account every month.

I’m very happy with ADT. I've had them for a very long time, at least 10 years, and I like their reputation.

I've always had a good experience with ADT, and I've told some family and friends how good they are. Any time I call them, I have no problem getting anybody on the phone or anybody to come out to the house promptly. I had something wrong with my doorbell and it still is. When they came out, they thought they fixed it but it still isn't fixed. I called them and they came back out the next day. The Wi-Fi I have is not strong enough for it. The technician told me what I had to go get to fix it. I went and got the piece. But he told me that I have to have somebody else to put it together because where they have to put this piece at is in my attic. I don't expect them to climb up in the attic so I'm gonna have to hire somebody to do that.

If anyone needs good security, I would recommend ADT because it works. Whenever I've had a breach or my alarm goes off and I'm not at home, I get called immediately. There have been times where I didn't hear or answer my phone and they called the other contact person. That person then called me and asked me what was going on. I like the fact that I've got ADT but I wish I had a more updated system. The cameras would get disabled. I go in to look at something and it'll say that I need to troubleshoot. The pictures are not showing. I had other instances where it didn't record for days at a time. I just reboot it and 95% of the time when I do that, it starts working. If it doesn't, I call them. They tell me what to do and it's fixed. But it takes a lot to reboot. I have to unplug stuff and wait then replug.

When I moved into my first place, they had an ADT system there and I had it renewed. It worked out well so I had them put it in my house when I bought a house. Their installers are fine. They had one guy that came out and made a few corrections for me. They are responsive. Whenever the alarm goes off, I get notified. I also have cameras and they work with our phones. ADT is a good solid company. Their systems are reliable and I feel safe. It's a comprehensive system and I like it. They also seem to have enough staff, which is a problem these days.

As far as triggering the alarms, the police responds right away. But as far as the product itself, I'm not very appreciative of it. The cameras aren't the best.

Setting up the ADT system was very easy. The worker was mindful. He made sure that he paid attention to the way that the place was set up. Sometimes we'll have some workers that would have to try once or twice before they get it right but that was not the experience with him. He got it right the first time. He made sure that he checked and rechecked and that everything was supposed to be done in the appropriate manner. He also made sure he took off his shoes when he entered, which I liked. He cleaned up after himself as well.

I knew people that had ADT, and they liked them. I thought if it worked for them, it’d probably work for us. I went with them and it was a great experience. The installer was a very nice person. ADT is a good company and we were very satisfied but we no longer have them. We rented out one of the apartments in our house and we no longer needed it. But I would use them again if the need arose.

ADT was installed in my house when I bought it two years ago and I've kept them as I needed it for my safety and my family's as well. I've had to call them a couple of times to reset things and they've been great.

ADT is a great home security. They have a great team. The last time, one of my dogs did something to the house and made noise. The noise alerted my system and it went out a little bit. ADT called me right away to see if everything was good. It was very accurate. It's a good thing knowing that we could sleep nicely and securely.

We've been with ADT for 15 years now, and over the years, it's been okay until I was looking for my bill for August, and someone with a debit card number ending in ** paid $68.16 to ADT. That's not my debit card account and I don't pay by debit card. I write a check every month every time. It was paid on the 2nd of August and I should have gotten my bill between the 13th and 14th. I've been trying to call ADT since Monday. Every day I've been on the phone trying to talk to someone and explain to them what happened. But no one seemed to understand what I was talking about. I went to my bank and they looked at it. They said it was a fraudulent withdraw from ADT. I'm trying to get it corrected but nobody seems to wanna correct it for me and they told me that I'm paid up until November.

When we wanted a security system, we had ADT put in. Later, when my husband needed a medical alert system, we called ADT for that as well. With the medical alert, I let them know if I'm going out of town and where we're going to be, and they're very responsive. The only issue was when I was getting a low battery notification on the security system. My husband is 100% disabled and 84 years old. I'm old, too. They wanted to talk us through changing the battery. We have 12-foot ceilings and the battery that needed to be changed exceeded anything that either one of us was gonna be able to do. That was unsatisfactory. When we requested a serviceman to come, I was told that it was going to be a fee of $25. But the young man called me before he came and told me there would also be an additional $90 for his service visit here.