ADT Reviews

I've been with ADT for over 15 years. Anytime we have a problem, they send somebody over or they talk to us through the phone and help us on the keypad. They've been good. The only major instance we had was one of the smoke detectors wasn't working. Somebody came out because they said they had to have somebody certified to come out and change it.

We've had ADT here for one year. They're good. We get an insurance discount from them, and they're very responsive. The last time we had them, we used them for 20 years at the same location, and it was older technology. Everything here is wireless. Now you can do things through your phone, wireless, which the old system was so old, it was predated all of that technology. It's pretty much the same thing. All the doors and windows are done. I like the old keypad that they had on the wall. I knew exactly what was going on. But now that I'm used to this one, it's fine.

We’ve been with ADT for 30 years now. We went with them because it was the most recognized brand that we knew. The staff is pleasant when I have to call, and we've just not had any issues whatsoever in all the years we've had it. About a year ago, we had an issue with our camera doorbell. And when the service technician came out, he realized that there had not been a software upgrade, and the panel was too old to update, and so they replaced everything for free. And we had some protection plan that I didn't know we had, but everything was replaced for free, and it was quick, easy, and painless.

We contacted ADT after our house got broken into. We did some research and decided to go with them. We also wound up hooking up my mother-in-law because she was 99 and living by herself. Every once in a while, we might have a false alarm, and if I open the door while my wife is home, the alarm may go off. When that happens, ADT contacts us within minutes, if even that. The package is more than adequate for what we need. I've installed Eufy cameras as well, so that has given us a little bit more peace of mind, but we've had incidents. So, between the two, it seems to be doing well.

People should get ADT because it's real security. It's there 24/7. I've been with them for 24 years and I’m very happy. It’s very reasonable and the best system in the world. Besides the regular alarms, it also has a hostage taker alarm, which is a very good item in the menu. I am very grateful that such a good company exists. They have let someone like me stay at the same level I've been paying for years, and they also protect my house.

I've been with companies that were absorbed by ADT. I was with Protection 1, which became ADT Protection 1. Before that, I was with a smaller company that was bought up by Protection 1. I've been with them 35 years total with all the different companies, and their customer service has been fine. If I ever had a question, they resolved it. I have two different systems with them - one that's for the house and another that's cameras around the house. They're an older system which is hard wired, and both work fine. But I don't like that when you call into ADT, you have to answer questions before you get to the right thing. They should have a separate line for emergency calls. If my alarm's going off, I don't want to go through the whole rigmarole.

ADT relocates you, and they give you this great price. But when you get to the new place, they don't give you all that you had at first, and you had to pay extra. I started out paying $60. With all this relocation thing, “We can break your bill down to 47 something.” They did. But with that $47, it's not everything that I had at the other place. That's not a relocation. If you get a relocation, I figure you should have the same thing that you had at the other place, but it's not like that. That's the deal of relocation, just move your stuff over. They don't do that. So, I pay more than I was paying before, and I'm thinking about going to Brinks because that upset me.

I did not want to go with a provider where I had to hook up my own equipment and I decided to go with ADT. I've been a customer for six years and the features of my service package are okay. There was one negative experience last year, but it hasn’t happened since. The system went off on its own and the police were called, and my husband was harassed. ADT kept saying that my husband pressed the panic button, but my husband was asleep. I didn't really like that ADT kept saying the only way for that to go off is for someone to press it because that was not the case. Another time, when we had just gotten my dog, the alarm was going off inside the house. It ended up being a false alarm, but we didn't know if it was a burglar alarm or not.

I was with Ackerman Security before, and Ackerman Security sold a bunch of their accounts to ADT. So, I really had any choice in the matter, but I haven't had any problems with them. I got a little frustrated with Ackerman's service just when I would call them on the phone. I haven't had any problems so far with that with ADT. It's a little bit frustrating when I call to talk to a real person. They want you to talk to the AI. You really have to fight to talk to a real person, but I eventually got what I needed when I called.

ADT was part of the package being offered with the new home. We trusted the builder, and we went with what they recommended. So far, it's been great with ADT. We had an issue a while back where the front deadbolt was not locking and it kept triggering false alarms. We called them up and they were very patient. My calendar and my wife's calendar don't sync, and that made it very hard on them because they would call me but I was out of the area. They would call my wife but she was out of the area as well. But they followed up and we were able to get together eventually after five days of back and forth. I'm glad that they followed up and we got it resolved. ADT has great customer service, quick follow-ups, and prompt service. We plan on keeping them for a while.

We had ADT at our house. When we moved, we had to cut it. It made us a little safe in Chicago. Then, I just moved and I continued the services at my previous place. I was living in a bad domestic home situation. So, ADT always made me feel safe and protected, especially with my experience as things got worse in the house. I've had a wonderful experience with them.

I’ve been with ADT for two years now. Their customer service has been great. If I have issues or something’s wrong with my cameras, I call them, and they walk me through everything. The system is good too. My favorite feature is the mobile app. I can set my alarm while I'm not at home. I can disarm it while I'm not at home. ADT is a good choice. It’s good knowing that my home is secured and all my windows and doors, too.

Do not do business with ADT. Their customer service and cancellation process are completely predatory. I signed a 3-year contract starting April 3, 2023, and explicitly instructed them from the very beginning (just three days after installation) that the account was NOT to auto-renew. Fast forward to April 2026 when my contract legally ended—due to a bank card replacement earlier in the year, I was finally notified of a billing disruption, immediately contacted them to confirm my cancellation, and paid the final balance of $275.04 to clear the account.

I've had ADT's system for over 25 years and I like the quality. Thank God, I've never had an emergency, but their customer service has been good too. I'm satisfied.

ADT's representatives have been pretty good and the package that I have does okay. I'm not pleased with our internet service because I can't get any type of security system or door rings. But I don't know if that’s an ADT problem. Other than that, over the years, I've upgraded my equipment and the installers who came out were kay. I like having ADT for the security of my home and I have them for 20 years or more.

One of my sensors recently went off, saying there was glass breakage, and it woke me up in the middle of the night. It took a couple of days to get a tech out. I’ve had ADT for almost 20 years and I haven't had to change any of the equipment over the years. I use the app more than the alarm panel to navigate the system. Overall, my experience has been good.

Everything has been good with ADT. Sometimes in the past, my alarm has gone off, and they would call. They were on top of it every time. I would tell others to go with ADT.

We've had ADT since we've been down here in 2017. I had ADT in my home before we moved down to North Carolina. I've had ADT for at least 10 years. My experience has been good. If there have been problems, we've called ADT and they have addressed it or told us what we needed to do on our end. I've had no problems with them.

I moved in my new home in July of 2022 and I've had ADT since. They did the cameras and the sensors. I got nine windows and they put sensors in all of them, but two of them weren't working. I had them removed because the battery went out on them. When I first began with ADT, I didn't know that it was expensive to have those cameras. But after I received them and I paid by a monthly basis, everything went along just fine. I'm slightly disabled so the app helps me when I stay here and when I go out. I had forgotten to cut off my alarm once and the police came right away. ADT is good that's why I'm still with them. I'm not going to get anybody else. I'm going to stick with ADT. They have not given me any reason to go anywhere else.

DO NOT USE ADT. Long story short. I am a renter. The house I just moved into already has ADT cameras and alarm panel. We were provided with an alarm code from our landlord but the panel wasn’t seeming to be working so we called adt to ask if they could assist. They said they would have to come out and verify all the equipment was functioning properly and we would have to sign a contract for them to even come out but that we would have 30 days to cancel the contract with no fees or repercussions. Fast forward. ADT came out. Verified everything worked correctly. Said we had to sign a contract utilizing the cameras and everything and we couldn’t just activate the alarm even though that’s all me and my husband wanted access to. Oh and they charge you a fee for them to even come out.

The alarm just all of a sudden went off inside the house, and I called ADT to get it deactivated. But we never found out why it did it. The inside camera and everything just started recording. Other than that, everything has been positive. I've had ADT at different houses for maybe over seven years, and the other day, there was an update done to the doorbell sensors. I would highly recommend ADT.

ADT’s alarm was the best ones for what we were looking for in alarm coverage at the time we got them and we’ve had it for at least five years now. We were looking for a low monitoring fee and we also wanted to have indoor monitoring. My experience has been fairly good. We've had some difficulties that resulted from how the alarm was mounted, but we were able to resolve those. ADT provides technical support when you call and they walk you through any difficulties that you might be having. After that, if it can't be resolved, then they send someone out, which we care for because you always pay more having someone come out. Having three doors and two windows monitored is our favorite feature, because we have a door in the back and we have two windows that are not in plain view when we're in the living room.

It's been a long time that I've had ADT. Though I've never had to use it, the quality of the alarm system seems fine. I'd recommend them.

I had ADT for my house security for many years. When it came time to get my security for myself, being alone, I just decided to go with ADT. It has been working fine. If you want it, go for it.

When we bought our house, there was another system there. We weren't getting the type of response we needed and I called ADT. Everyone else was trying to tell us that we have to rewire and ADT said they can adopt the system. So, we went with ADT. My experience has been excellent. The cost of service is great. Response time is excellent. I've never had an issue. The system is great and easy to operate.

We needed protection in our home. We got ADT and have been with them for two years now. When I call, they answer my questions and they've been there when I needed help. I really like the protection I have for my family and knowing we're safe. I like that I can see on the cameras what has gone on around my home. When ADT's online tools are working, they're a 5. But I’d give it about a 3.5. Sometimes you can't get it to pull up correctly and it doesn't show what I wanna see.

ADT does not stand behind their equipment. Think about it, you have a fire in your house and the fire alarm provided by ADT does not work until after five minutes of the fire starting. In fact they are the last phone call notifying 911 of the fire. Then they continue to charge you for monitoring the equipment and billing you for the equipment. If you are lucky someone notices the fire to get you out of your house. This actually happened to a family member, they purchased ADT system for security and then ADT wants to continue charging for equipment that did not warn about the fire. Makes you wonder how well their security cameras work.

I've had ADT for over 20-something years. I stopped and started the service. I had a couple of break-ins. The peace of mind of knowing that my home is protected, which the area that I live in, we have to have some type of alarm system. So, the convenience and knowing that I'm protected. The experience is great. ADT has been around for a very long time and they do what they say they're going to do as far as protecting you and protecting your home. I agree with that 100%. The only issue I have about it was the old camera system. Because during the time that all this happened, my car was stolen from outside of my house. But I didn't have any cameras on my house because the old cameras didn't work with the new system. So, they never found my car. But I still would recommend them to somebody. Just make sure you ask questions and you get everything. They tell you everything upfront.

I moved into a new neighborhood and I decided to get a new security system. I already knew about ADT, which was why I got them and it’s been five years. About a year ago, my motion detector inside wasn't working properly. When I would set it for Alarm Stay, it would still signal the motion detectors. And the alarms would go off as if it were set for Alarm Away. I called ADT and somebody came right out and reset it. It was an easy-peasy job. ADT is a little pricey, but overall, my experience has been good and it makes me feel secure at home. People should get it.

ADT was the only security system available at the time that we picked them and we've been with them at least 18 years. The experience has been exceptional. Anytime we have an alert and something going on, they contact us whether it's our area or whomever. So, they've always responded. They call right on time and communicating with them is very easy. The system is very good and when they have updates, they usually notify us and update. Whenever a door is open, it notifies you. Usually, when the power goes off, it's still okay. ADT is very reliable, easy to contact, and they attend to whatever you need. They are there to service you.

We were with Protection One first and ADT bought them. They have been good in every way since then. They upgraded some of the equipment and I have no complaints. I've tripped it a couple of times myself and I'm completely satisfied with ADT. I don't know any better or any worse. If people want to monitor the alarms, they should go for ADT. If this is the kind of service they want, I'd recommend it to a friend.

We reviewed ADT and talked about it, and it was what we needed then. We've been their customer for maybe two years. As far as their representatives, some people have such a heavy accent that I have difficulty understanding them. Other than that, we seem to be happy with ADT. We have an occasional bump, but they always work with us to get it straightened out. Sometimes, that bump is us. We have a smart camera on the front, and it went dead. We couldn't figure out how to get it off or charge it. The only thing is few weeks ago, I started receiving an email that said I had been hacked, and they got my email from ADT. The hacker was saying that they had my information accessed and it was gonna shut down my phone. I just kept deleting them. I haven't gotten any for two weeks.

ADT is an investment in disappointment. The first year is fine, but after it's a nightmare. Once you pay off your alarm, even when you pay the monthly subscription fees they don't do their job. Want to replace a battery? Good luck. The fire department and police are on their way. Want to cancel the alert? They will not notify you or ignore your request to cancel it for false alarm. Then you get billed for their shit service and products misfiring. If there is a class action, count me in.

They listened to my needs and helped with a plan that would work for me and helped with scheduling then when I ran into an issue on my end let me cancel the appointment without an issue.

I have now chatted with 17 ADT digital assistants and agents over several days and hours. The sensors supplied are not made for older houses with narrow door frames. Their solution is to provide spacers... That also don't work very well. It is very difficult to get help. My system is still not set up, yet their "practice mode" is running out of time. I can't seem to complete the mysterious registration process. I'll try again tomorrow but, so far not looking good. What a stressful, frustrating, waste of time!

I foolishly signed a 5 year contract. I wanted to get out of it after a year and was given a payoff amount that I couldn't afford. I saved up and a year later decided to try and cancel again. The payoff amount is now $500 higher, even though I paid for another year. Also, there's no actual local office where you can go in and talk to someone. I would talk to someone on the phone and be told one thing, only to be told something completely different when I called a day later. This happened multiple times. Horrible customer service. So glad to be done and never have to talk to them again.

Updated on 09/01/2026: I believe I was misled by ADT during both the sales and cancellation process. The pricing presented did not match the actual cost, and I was rushed into signing without enough time to review the contract. After a life-changing event, I contacted ADT before canceling and explained my situation. The representative consulted someone else and told me my contract could be voided if I submitted documentation supporting my circumstances. ADT then sent me a link specifically to upload that documentation. I followed those instructions in good faith. If ADT had not indicated that my situation could qualify, there would have been no reason for me to expect a link to submit the required documentation.

I am absolutely disgusted with ADT. The customer service is deplorable. Actually, they don’t have any customer service, I’m just another idiot paying for an overcharged service. According to an ADT representative, you have to give them 30 days notice to cancel a service. I did not have a contract with them. I had a one year reduced rate from their loyalty office which expires 8/13/26. Today 8/6/26, seven days prior to the actual expiry date. ADT charge me 300% more on my billing cycle on 8/5/26. I did not receive any information from them regarding my end of agreement or the new costs. I was advised this was not a contract that I had but an agreement for the reduced rate.

My ADT alarm system works. I set it and I go home, then I go away and when I come home, I turn it off. Fortunately, it has never been used in the way it's supposed to be used. I've had no burglars so far. I've had ADT since around 2015 and since installation, I do the battery changing myself so I have not had a technician come out.

My sister had ADT and she loved it, so I decided to try it. I've been with them for a long time and the system is doing well. When I call, the techs fix what I need to be fixed. All my interactions and communication have been good but I don't like that if something comes on, it's AI. It's not a person. I don't like the price, too. But the coverage and my sense of security are both good. I feel safe. If people want a good system, they should try ADT.

When I moved here 23 years ago, the system was already in, so I just connected to the police department. My favorite feature is the promptness that I receive and get when something goes wrong. I receive notices when I leave the house, and for some reason, my alarm is triggered by something. Maybe a bird hitting up against the window, and I'm alerted to that. ADT calls and texts me, they send me a email, and I respond, and the issue is resolved. It has been excellent. I usually email if I have questions. But if I need to call, it takes a few minutes, but no longer than other businesses.

I had ADT at the other house and now I have them in my current home. I've been their customer for 10 years and my experience with them has been smooth, more or less. Sometimes my encounters with their reps were good, but sometimes there are issues. People were dumb and they didn't know things. I told them my alarm had gone off, and they didn't know what to do about it. Then they called the police and the police didn't come. It's the same with any alarm company and you expect this kind of stuff. But I don't have that many issues because nothing happens most of the time. If the alarm goes off, it’s because I screwed it up sometimes. For the most part, ADT's service has been fine. If it wasn't, I wouldn't be with them anymore.

ADT is the only company that I’ve ever had in over 20 years. I used to have the Pulse but now it’s something else. I had to upgrade because I moved too. The only feature I’ve added is the Google that sits on the table and you can talk to it. ADT’s customer service is good, except sometimes when you call in and you have to wait for so long. I called the day before yesterday because I paid my bill, and they're saying that I'm past due. My call was to get it straightened out, but I never got a chance to talk to anyone, which I didn't like. The price is a little much. It was $30 when I had it before and now it’s over $50. So, things have gone up. It’s more expensive for the consumer, but everything is.

I'm very happy with ADT. They have been very good. The initial guy that I talked to said he thought he would be able to use most of the stuff that Optimum had in my house. The guys who came out said it was all obsolete and couldn't use any of it. That was thousands of dollars more than I expected. It was an upsell. At the end of the day, I agreed to it. We bought it. Also, ADT assumed that I would do monthly payments but I never said that. We had a lot of trouble getting them to stop trying to get me to sign a contract that was incorrect. Finally, I got some senior people involved and they got it fixed. We now just pay ADT for monitoring because we paid cash for all the installation and equipment. But I like the products they have and the monitoring.

Was a customer of ADT many years ago, they were very expensive at the time. After my contract expired they increased monthly payment, they did not agreed and they also were charging more for service call. When I told them if they don’t cooperate I will cancel my subscription, they could careless. Their customer service were -10. Never again with lousy co. When they get you into contract, they think they got you. Never going with them again.

ADT was supposedly one of the best and it's been quite a few years since I decided to go with them. When the alarm went off, we just turned it off. It happened by mistake. The price is a little high, but dealing with the reps has always been fine. I've asked other people if they wanted ADT and I told them it was a good deal.

Over the past two months, I have not been having a good experience with ADT. I have been on the ADT system since 2011. I had a home in Mississippi and I kept that ADT service going because I was back and forth between Mississippi and Alabama. I sold that one and I got this home. It's my primary residence in Alabama. I have also purchased a rental property recently and I got ADT for the cameras. But I'm having issues with that account versus my home. The rental property is my business place for ADT but they had combined the two accounts as one under residential. When I was getting that account, I was under the impression that everything was going to be separate, but it wasn't. I've been dealing with them back and forth, trying to get the accounts together. My last call was last week and I'm assuming everything is separated now, but it took me two months and I don't like calling. I feel I'm doing their job to make certain everything is sorted.

We've had ADT for seven years. We had someone from ADT come to the door shortly after we were moving in, and indicated that there had been some break-ins in the area. So, we decided we'll go ahead and get covered, too. Our experience has been very good. We've had it where we inadvertently set it off. They've called to verify if the alarm was valid. They did an upgrade one time on it as well. Functionality is good. It's easy to set up the alarm when you leave and easy to turn it off when you come in. We usually control it with our phones. The price is creeping up each year, and I found out that our neighbor had a price that was a lot less. ADT was willing to negotiate with me to get the same price as my neighbor, so I was able to cut the price. Overall, ADT is a good company. They're very reliable. If the alarm does go off, they're very responsive.

I've had ADT for about 10 years and my experience with the service has been alright.

I’ve called customer service to notify them of problems and let them know what was going on with my system, and I’ve had no problems with it. The installation took around an hour because the installers had a lot of things to put in and check out. I’ve had ADT since I first bought my house, which is about five years, and it’s been a reliable company.

I've been with ADT for about four years now. I actually did some research on the different home security systems, and they impressed me the most. Every time I've had a problem, they reacted quickly. My only problem is when they send stuff through the mail, it takes forever to come. Other than that, they respond. A couple of times when my granddaughter burnt some food, they called to find out if we did have an emergency. So, I'm really impressed with it. I haven't had any problems with the system. It's done everything I expected it to do. My favorite feature is that you can put it on when you’re at home. You can alarm it and still be in the house. So, at night when I go to bed, I can cut it on and alarm. If any of the windows or doors are open, it would let me know.

I liked ADT's price and time to installation. I've been with them for 10 months and the service is very good.

Brandon came to my home and made me feel so much better after my bad experiences with past technicians. He is very knowledgeable and he cares about customer satisfaction. I am so thankful that he was able to make sure that I had everything that I needed and he made sure that I understood what I needed to accomplish. Thank you Brandon. It’s people like you that makes ADT #1.

If I could leave ZERO stars that would be the choice. Please go on Facebook as well and see the BUYERS BEWARE stories.... This is a company that is NOT honorable and it is near impossible to stop the subscription. I called to cancel my elderly mom's service as she moved into a senior home. They easily cut the service to the house, but they never cancelled the billing, and my mom didn't recognize the name as she is aging and kept paying it.

I do not feel safe with this company, false alarms. The installation was a joke, the door sensors were falling off the first day, called several times to get fixes. They told me to replace all batteries, which I did, then they sent tech over. I have been with them for 6 months and have called them several times, they will not let me get out of the contract even if I am totally dissatisfied. I shouldn't have to call so many times for fixes. Never again!!

A nice lady talked to me about ADT. I figured with my age, security was quite important. She is primarily the reason that I took it. What I wanted to see was simplification, an easy-to-use system, and something I could depend on, even in bad weather. We live in Florida, so it's hurricane-prone. And if the power goes out, I've still got security for a little while. So far, ADT is pretty dependable. The agent I worked with was excellent. The agent was very professional and courteous. I've called her up a couple of times and asked questions. Had some issues at one point in time when I relocated, and it was good. She always took the time for me.

I was a customer with ADT for 10 years. Just recently, I’ve been having a lot of problems with my system and not getting the problem resolved after many attempts to get a service tech out to my house to fix the problem. ADT does NOT listen to its customers at all. Now the cancellation process is absolutely absurd. ADT, without my authorization, took over $1400 out of my account, of course, it was disputed. I contacted ADT, waited for over an hour to speak to someone, just for them to tell me they no longer send paper bills. Now I have to wait another week to speak to someone who barely speaks English, just for them to send me an email of my final bill. Guess ADT needs the money after they got sued. Customer service is absolutely horrible; you would be better off setting up your own system, and it would be much cheaper. Take it from me.

I've been with ADT for a year and a half. I moved two years ago, so I needed a new alarm system. I saw their sign in a neighbor's yard and decided to call them. The installers were fantastic. They knew what they were doing and did a wonderful job. I had an interaction with an AI representative and it was helpful. I had an issue with my touchpad. It wasn't connecting to my internet. AI answered all of my questions and gave me step-by-step instructions on how to get it resolved and it worked. Also, the equipment works great. I feel very safe. It's just a little pricey. It went off a time or two accidentally and we were able to turn it back off.

ADT has been awesome so far. I've had them for 16 years. It was part of the house when I bought it. I've set the alarm off a couple of times by accident and they call me and it was okay. With the last installation, the guy was pretty good, very knowledgeable and very informative of what he was doing. I'm happy with ADT. It's good for the money, and it's a good service.

We were looking for security and our neighbors have ADT signs. Now, we've been with the company five years and I'm satisfied with the security system. The customer service has been really good too. They help me reconnect the camera and have always been very helpful when I've called. ADT is a good company. I've never had an issue with them. They've always been helpful when I've needed help if there are any issues. So, I would recommend that people at least speak with the company.

I've been with ADT since January. It is what was offered in my mortgage package. Their customer service is good. Right now, I was away for a week, and I should have been able to arm my alarm. But the last time I did that, I armed my alarm, and I got a call from ADT saying that my alarm went off. So, I'm learning. As soon as I learn how to work it, I'll be fine.

The ADT staff is wonderful and the people are very professional. I have the number of the technician who installed it and I had to call him at first to set the alarm at night, and he was very good and wonderful. ADT is a great alarm system and it’s a safe thing to do. We got it because we had it before and we’ve had it for over two years now. It's easy to maneuver and works great. It was a little pricey because we set alarms up on everything, such as when I drive off. I don't have to set it from inside the house. If I forget something inside, I can always go back in and just set the alarm again from my car. We've had other alarm systems before, but people should get ADT. It's the best system. We feel very safe with it and I’d give it a 10 for my sense of security in my house.

I've had ADT this last time over a year. One time before that, I had it for six years. The price is fair. Also, I love the cameras. I don't have to be at home and see who shows up. If you are looking for a security system, pick ADT first.

ADT has been really nice to me lately. I've been with them for a little longer than 10 years. Service has been good. I really have never needed them. Everything's been okay, but when I call, I always get quick responses and answers. Lately, ADT has really worked with me a lot because of my financial state right now. I'm very satisfied with my security package. Also, the app is very easy to use.

My sister had ADT in her home so I applied for it, and I've had it since. I've always had good experience with them. I wouldn't have anybody else. It's a little expensive for just one person that's on a limited income. I'm 82 years old and I'm a widow. But I’d give my equipment 100%. There are others that live around me in my neighborhood that has different security systems and I told them, “I've always had this one, and I've had no problems with them. And I wouldn't change.”

RUN AWAY from this company, after 6 yrs as a loyal customer dealing with broken equipment, horrible customer service, I still stuck around, dumb me, called to completely close account, paid the fees etc, told me it was closed, STILL SENT ME ANOTHER BILL!!! STAY FAR AWAY FROM THIS ABSOLUTE SCAM OF A COMPANY!! You've been warned.

CUSTOMERS BEWARE! After having service for over 20 years, we put our service on hold at a lower discount while we were under construction. I didn't realize that it was only for 3 months. Unfortunately our construction took over 2 and a 1 years without informing us that they were putting us back on full monitor. They've been charging us for over 2 years for full service on a system that was not even hooked up. Over a year ago we called to have it canceled. Because we weren't gonna have it installed in our new edition. They never put the cancellation in and it was monitored for another year for 7 of those months. We didn't even have a landline for it to be hooked into. They said it required a 30-day cancellation notice and charge us for another month. Even though our system is not here and no way for it to be hooked up.

I rarely write negative reviews, but I feel a strong obligation to warn others to stay far away from ADT. Once you sign up, you are locked into a rigid 3-year contract that they use to force you to stay because their actual service and product quality are terrible. I am honestly considering paying off my entire 3-year balance right now just to be done with them. The issues are endless: The Equipment: The hardware is cheap. The only decent parts are the Google Nest cameras, but ADT isn't even properly integrated with them. You are forced to pay for a completely separate Google subscription just to save your video recordings on top of what you already pay ADT.

I've been an ADT customer for over six years. I scheduled a routine service call for my alarm system. They told me the technician would arrive between 8 and noon. At 7:45 AM, someone started banging on my front door so hard it woke and startled my one-year-old. I let the technician, Ron, inside to look at my system. Before he even examined anything, he demanded $160. I'd been told the service fee was waived because I'd been paying monthly fees on a faulty system for months. I asked what the $160 was for. His response came in a loud, disrespectful tone: he'd leave if I had a problem with it.

Hearing about ADT from friends was one of the factors in my decision to go with them. The sales reps were fine and went over the products with me. The features included in my service package have been average.

I moved into a new house, and in the very first few months, my security service started out as a different company. Then ADT took them over, but that was okay as long as we had security. They've been very good. If I have a problem with my keypad and call them, they either send somebody out or tell me what to do. One time I called because I needed a new keypad, and the techs came and put a whole bunch of new things.

So far, ADT's customer service has been good. It's been a good 15 years that I've been with them. I did have one issue but they referred me to Google, so I'm between two vendors for that. My doorbells don't ring, they're Google alarms, but it's an ADT system. One will refer me to the other. Other than that, anytime I call them, they're always on the spot.

The service is pretty good. I'm really happy and comfortable with the package that I have. ADT worked within my budget with it. The tech that they sent in explained everything about what they were gonna do and where they were gonna place everything and what options that I had to pick a plan that was gonna work in my budget and in my favor. They showed me how they were gonna install everything in the house and what it was going to do, and explained how they were gonna put up new fire alarms and sensors throughout the house for the windows and the doors. So, I was happy with all of that.

I really think ADT is very good. Every time I've needed help from them, they've helped me out. They're very reliable. I set my alarm, then I go home, and I unset it. If I have a problem or an issue, they're right there to do it. It's almost like a local family kind of thing. They're really so nice. They're always being considerate.

We used ADT at work and then I started using it for my home. The reps are easy to deal with and when I had to call a couple of times, they met my expectations.

I got ADT 'cause I was told to put camera up due to being stalked, harassed and assaulted. The neighbors were giving us a lot of trouble. We recorded them on a lot of things but when handed to the cops they did nothing .. We ended up moving to another state. I'm safe now and don't need the adt. We'll they still take $79 out of my account every month. I have asked many times to please cancel.. Nope. Money hungry company won't stop taking for a service I don't have no more. So they keep calling trying to get me to sign a new 3 year contract.! Unbelievable!!!!

I signed up with ADT because they had a good deal. My Nest doorbell didn't work after the tech left. The tech told me to call him with problems. I did. He didn't respond. I called within the 3 day cancel period to cancel. They talked me into letting them fix the problem. They came out conveniently after the cancel period. They installed a new camera. It goes offline frequently. Also, no tech ever showed me how to use the apps. I say apps because I have an ADT app and a Google Home app to view my cameras. The recordings history is difficult to navigate. Instead of just having a bunch of thumbnails to click on, between the thumbnails there's a bunch of black space you must scroll through to find recordings. I'm trapped in a 2 year contract thanks to their convenient delay in trying to fix my initial problem. As soon as my contract is up, I'm absolutely not renewing. :(

ADT's service is really great. We've been using it for 20 years now. I'm good with the price that I have as well.

I've been with ADT for about 32 years, and everything was fine. Then, I moved and got their new smart system. I was told I would get a new system at no cost. About two weeks after it was installed, I got an alert that the battery was low, although it was supposed to last for three years. I had to call ADT and they said they would have someone come. It was very inconvenient because I had to wait five hours for technicians, and sometimes they would call and say they were running late or ask to come another day.

ADT has good customer service. I've been protected with them for 30 years, and they provide consistent good service. The system has been excellent. I feel very secure with it. I like the immediate callback when the alarm goes off.

Being with ADT feels secure.

I've been with ADT for several years, and everything's been nice and quiet. I haven't been having any problems. When my alarm does go off, I hear from them right away. That happened a few times. I got a call from ADT, and I got a call from the sheriff's department. I even got a visit from the sheriff's department. But they were all false alarms. I did call and try to change my phone number, but I wasn't able to get that done. Other than that, I'd tell others to go with ADT.

I would never get ADT again. We got the ADT system to be able to get our neighbor vandalizing our property. The pictures were not clear enough for the police to charge him with anything. It is a terrible system.

I have been with ADT before it was even called ADT. When I first signed up, it was called Rollins. It was 1990. It has gone through several ownerships since 30 years. I've lived in different homes over those years, but I've always continued my service. Overall, I'm very satisfied. When I moved to this home six months ago, the sales associate that I spoke to on the phone helped me and arranged for everything and the installation. The installer who came here was great. He hooked everything up nice. No mess. He was very considerate. He showed me how to do everything. There were a few times when I accidentally set off my alarm and the phone call came in immediately.

ADT's customer service has been awesome, and I've had them for about 20 years now. The alarm system is very high quality. I'm very satisfied.

I've been with ADT for two and a half years and I've had no problems with the system. It can always be cheaper though. I've added a doorbell and something else throughout the house, and it's working fine. I deal with a lot of technology, but I'm not really sharp there. However, whenever I call ADT and talk to the AI connect person, they walk me through things and every time they solved my problem.

We've been with ADT for over 15 years. We were living in a different place, and when we moved, we transferred it over here. We had the system put in here about five years ago and while we've never had to use it, I'm glad we have it. We set it when we go to bed, and it's a bit of security. The monthly fees are a little pricey, but we're on 30 something dollars a month. I recommend ADT. They're a good company.

I sometimes get a little bit frustrated when ADT's customer service department doesn't understand and doesn't have as much compassionate care as I think they should. I am 83, and my husband is going to be 91 on the 10th of this month. Right now, I need to call them because I need to have the windows washed. I know that I'm going to have a problem because all my windows have sensors on them.

I have been with ADT for many years, my battery went out and I could not reach the top of the wall to replace it. Customer service said it will cost me $60.00 to come out, I said yes to keep from falling, I'm 75 years old. The technician came out and he told me it will cost $60.00, that what I was told. When the technician left I was charged $172.00 for a 15.00 battery. I'm on a fixed income and I'm very upset.

If I could give zero Stars I would. They are **. I've been having a problem with one of the smoke detectors. It sent a false alarm twice and the fire department came to my house. I contacted ADT and get all the troubleshooting. Found the sensor to be faulty but the idiots won't disconnect the device from my account and now I have to deal with a beeping on my screen.. They want to charge me $200 for a tech to come out here and troubleshoot it when it's their faulty equipment not mine!! The customer service department are **. You have to tell them the same thing 10 million times. Talk to him for an hour for them to tell you, "Oh call this number. Call that number." I'm ready to cancel my account with them!!

I would give them less than a 1 star if I could. I have a camera in my backyard that is below 5 feet and can be cover from around the corner. Stupid installer. I have a door opening warning that falls off in the middle of the night telling me someone is breaking in. Woke up many times. Finally had to super glue it. The alarm goes off for no reason. The door came and be pulled off the walk. The Bittern the front door lock expires all the time. The batteries in the hallways on the glass break detection cost about 10 a pack on Amazon and need replaced every couple months. This is the worst company for home security that you can waste your money on. I spent thousands to break the contract. DO NOT DO IT. Do your own or have a local handyman do it.

Had a salesman come to my business and evaluate what we wanted. It relies on wi-fi. They said we had strong enough wi-fi to run what we needed. (Our business is very rural.) Once the 3 cameras were installed, the very first day it didn’t pick up traffic coming or going. Consulted with rep. They said we needed to make a hefty purchase os SD cards for drones, $89.00 ea. Said we would have to monitor ourselves on a 7-day loop. It no longer gives us alerts when someone is on premise. Getting no help or support from ADT. Total waste of money. These work NO Better than the Ring cameras that didn’t work because of poor WiFi service. They are very quick to make false promises, and then they don’t work!

I've been with ADT for eight years. We came up with a price when we first got it and we've been paying that ever since. The package has been good. When I called them for a replacement, they came out and replaced it. They were good.

In the first house, ADT was wonderful. In this house, the ADT technology has gotten too fancy. I hate the touchpad thing. It doesn't read my fingers when I punch in my buttons. It's also hard to get stuff done. We just got the house less than a year ago and we put ADT right in. The poor man who did the installation could not get any assistance from ADT. He ran into a couple of hitches and he had to stay on hold for almost an hour a couple of times. It was a nightmare for him.

I saw ADT online or on TV as an ad, and I wanted to try it out and see how good it is. Personally, ADT has been good so far. I'm very happy with the service. I looked at my bill the other day, and it looks great. I'm proud of it. The last ones I've had were way over $100. This is 60 and some dollars. I thought, “Wow, that’s cool. I like that.” I can afford it. The customer service is great too.

ADT's price seems a little high, but the service has been fine.

I've been a customer with ADT for about 24 years. ADT has been very good. We upgraded our services with them two years or so ago. Only one guy came. There was another crew that came a few days later because it had something to do with electrical and the first guy who came wasn't authorized to do it. Everybody that has ever been here from ADT has been great. Every day that I have ADT is peace of mind. There have been a couple of times where we had a false alarm. Knowing that I have it gives me a little bit more peace of mind when we leave for the day.

Do not subscribe to ADT! Way too expensive for the little service you get and almost impossible to cancel service. Took my wife and I over 3 hours to cancel. Kept passing us off to others and kept trying to sells us the package. Only put 1 star. Should have been -10 but wouldn’t let me submit review without marking at least 1 star!

I have Been a customer with ADT for 16 yrs… For the past 4 yrs this company has not done anything for me! They wouldn’t fix any issue I’ve had!!! I’ve called them repeatedly, and only receive disrespectful remarks from the females I spoke with! I had installed breakage protection for my sunroom that cost me $600, only to find out 6 months later they took my protection off without notification. I found out only because washing my windows & forgot yo turn off my alarm it didn’t go off!!! Contacted them & their response we shut this sends off! I asked my my $600 back & they said NO! They sent a man out & he was awful, take his wire cutters out of his pocket & cutting my window wires, then stepping back throwing the cut wire at me stating you can cut the other can wires yourself!!!!

I’ve been having the same issue with this back door sensor and they can’t seem to fix it and want to Charge me $60 plus to send someone out to look at it, I’m so tired of doing troubleshooting and it doesn’t work like the cost ain’t already High, I will be looking to get service with someone else. This weekend 3 and 4 am this alarm going off like someone is trying to get in my house.

My experience with ADT, over the 20 years that I've been with them, has been outstanding. The price is fair. The system is meeting my expectations to the fullest. It gives me comfort. I haven't had any incidents. I can check my phone and see my front and backyard. So far, I’m happy.

We've been protected with ADT for almost a year. It was what was already in the area and they've done no wrong in my book to where everything that they agreed to and told me about was what we got. There were no hidden items and the system is adequate. We didn't choose the absolute best, but it does what it needs to do. It's a very good system and we've had no issues. We have peace of mind that events that are going on are still being recorded to where if we don't have the ability to catch it or capture it, they do.

I’ve been with ADT for several years now. Their customer service has been really good. I’ve had no problems. They've been also good to give me little discounts here and there. I appreciate that.

We've had ADT for at least seven years. We've had them for a year at this house. We had them previously at my other home before my husband passed away and I moved here. They were the one that my husband and I heard of and we haven't heard anything bad about them. The price was right, and the equipment was good. Everything was what we were looking for.

We've had ADT for four years now. Their customer service has been great, and their techs have been very professional.

I was scheduled an appointment today 7/30/26 1-5 PM. The Technician didn’t show up nor call. I believe I deserve better treatment after being a customer for 24 years. Terrible Customer Service.

If you enjoy being woken up in the middle of the night for no reason this is the product for you! The staff was also so sorry to inform me that canceling this wonderful service would run me about $1,500. The sincerity of the operator was also truly heartfelt. In case it is not blatantly obvious I am using an extreme amount of sarcasm. Save your self some money and enjoy your time asleep more by getting a dog. The only reason I have not put a sledge hammer through that monitor is because it is connected to my wall. DO NOT USE ADT!

Worst company in history. Complete scam. Charges for equipment you did not order and had to have removed. Original plan price totally disappeared. Only had system barely ONE month and been on phone arguing with ADT for taking over $500 out my account for equipment I do not have in my house & charges still on my account. ADT tried pull over $500 out my account AGAIN, knowing I do not have that equipment you are billing me for. Every rep you speak with tell you complete lie; they do not do one thing they say they will do.

I've been in this house for over 40 years and I've had the same system I put in since. I was with another company before it became ADT years ago and I have no complaints. Usually, the customer service is good. I had an emergency situation last week and they were all very nice on the phone, but I could not turn the alarm off. It kept going on. I couldn't reach it because it was behind boxes that I could not move and I told them they gotta get somebody out here. One person said, "Go buy a battery,” and I said, "No, I can't leave the house. I'm taking care of a sick person.” They got a really nice guy out here who was terrific, and he brought me a battery and resolved the whole thing. ADT's technicians are wonderful. I've never had a technician I did not like or who was not helpful. I had different issues with the system, but we work on them.

I feel really safe with ADT ‘cause we have a burglar alarm. We have cameras all over the place. I’m a senior citizen. I'm 87 years old, so I have to have pretty good security around here. ADT is a good thing to have. They're dependable.

I’ve had ADT for longer than 20 years. The service has been good. I really like the wireless part. I'd suggest others to try ADT.

Our ADT was working well, but now my passcode on my door won't work. I think it's maybe the battery. But I'm not sure where that battery is. I have the screen near the front door, and then I have the attachment on the door itself to lock the door with the button. We’ve been with ADT since June of 2025.

I've been with ADT for five years and it has been great. I'm able to look through my cameras and see who's out the front door or in the front area. I've had to call ADT a couple of times because it wasn't calculating. They're extremely patient with me because I'm not a computer person. The most important thing to me, that you don't get a lot nowadays, is you get to talk to a human being. And it's a person that you can usually talk to and understand. I appreciate that. Also, I had to change my ringer, and they came in within two days. I'm satisfied.

When we installed an ADT alarm system at work, I was very happy with how it functioned. I liked the way they reacted. So I also got ADT for my home. The installers were great. They came on time. They worked quickly, didn't make a mess, and they were very polite. I have home monitoring, and they call me on my cellphone if there are any alarms. I can also remotely arm and disarm the system. So, it's very helpful. It's been a very positive experience, and I feel very safe.

Service wasn't particularly good and too high! Payment issues!

I want to acknowledge Mathew **, his knowledge, attention to detail, and genuine willingness to help made this a very positive experience. It’s refreshing to receive such exceptional service, he is a true asset to your company. Thank you for sending someone who clearly cares about providing excellent customer service. I have contracted ADT for my security needs. Thank you.

My experience trying to cancel my ADT service was one of the most frustrating customer service interactions I have ever had. I was placed on hold for an extended period before reaching an agent who appeared to be trained to make the cancellation process as difficult as possible. Despite repeatedly stating that I wanted to cancel my service, the representative refused to proceed and continually attempted to delay the process rather than honor my clear request. When I asked to speak with a supervisor, that request was also denied.

I’ve been with ADT for nine years now. Their customer service has been good. We’ve never had any problems with them. We’re very satisfied with ADT.

I like ADT. If I have any problems, they either help me over the phone or I've had servicemen come out to add additional cameras, ‘cause I had a room added. Service-wise, I love it. And a friend of mine recommended ADT. I've been with them for a couple of years now. Their system has been excellent. I like the fact that I can keep track of it when I'm not at home. They're also quick to answer if an alarm goes off. If it's not turned off immediately, they give me a call. One time, I had been out of town for about a week, came home, and accidentally forgot to turn the alarm off. They called. And it wouldn't go off with my phone or with the little remote. And I forgot my login. They were helpful in giving me that information to get it turned off before any fire chief or police came to the house. I would definitely recommend it.

ADT is good. There were a couple of times that I had to interact with a representative from ADT and those have been fine. My experience with ADT is a 5.

We've had good luck with ADT. We've been with them 15 years and they've had good techs and prompt service. The system is good quality too.

I have been stuck with ADT for three long years, paying nearly $80 a month for a system that has been a nightmare to get help with ever since the day it was installed. Their agents are trained to confuse and fool customers rather than actually help or explain how things work. When my three-year contract finally ended, I called specifically to cancel. Instead, they reeled me back in with a supposedly great offer to lower my rate to just $18 a month, completely lacking any basic honesty or integrity. What they intentionally failed to tell me—and neatly hid in their deceptive pitch—was that this massive discount came with secretly stripping away essential features, most importantly my video history. Their shady tactics prove they care more about locking you into a new agreement than being transparent. Save your money and look elsewhere, or, get a dog, better than ADT.

ADT is a good, reliable service that has a variety of products. You ought to check it out. Our system was already here when we moved in. That has been 37 years. We've had some times when we had a missed call. We had a false alarm. They call, and we’d tell them it's okay. Also, we've had one break-in. We were out of town. The sequence of calls was correct. The police were able to come out. We had a vulnerability, and the attackers were able to get in and steal a lot of stuff. The system deterred them. After that, we had ADT come and do some additional work with us. They did correctly everything they were supposed to. We've had some additions to the system, so we had to set up those things. And we've had some batteries that went out, and we ordered. They've all been very helpful, good, and responsive.

I've had ADT for at least 8 years now, and my experience with them has been good. The alarm has gone off a couple of times, but it's always been handled. However, I'm not gonna upgrade anything. I'm paying too much.

We have used ADT for a number of years and we've been very pleased with it. We've moved from place to place and taken it with us. When we moved into our new house, we got ADT to come in while we were still building the house and got everything done ahead of time that needed to be done. So, when we moved in, we could get them to come back one last time and set it up, and we were done. With ADT, we have the ability to turn things on and off remotely and we also get some sort of information about what happened.

I've been with ADT since 2020 and the service has been good. We like our system. I like these locks that we can lock with the phone.

I saw ADT in an advertisement on TV. We tried them, and everything’s worked out well in our experience with ADT. The system works, and I like that the screen itself isn’t complicated or hard to read.

Jury still out on this system. System installed by 9pm 7/27/26. Worked fine, at 9pm. Less than 14 hours passed and a problem showed up. Had a video recorded around 10am. About 10am, checked events and saw one recording was made. I watched the short video and told myself Great, system's working. Looked at events again around 11am. There were none. NONE! ADT cannot explain it to my satisfaction but they're still looking. VERY disappointed. I'll give ADT a week to determine what happened, why it happened, and how to correct and ensure it won't happen again. Then the gloves come off.

We bought the house and whenever you buy a house, for some reason, people start coming to your doors for solar and alarms. The company that we went with, ADT, has been very good. Having the system is great, especially having kids. We can also utilize the app whenever we need to see if it's armed or disarmed. I still have to go through the system and make sure everything's functioning properly. But it does its job as far as when the doors opens or there's movement in the home. When we're home, it alerts us right away. It's pretty good and very user-friendly.

The service is fine. Everything works. I set the alarm before I go to bed every night. I sleep better at night knowing that I have myself protected. We're in our timeshare in Panama City, a beach in Florida. We can check on the house, front, back, sides, our pool area, and it gives us a feel of what's going on at our house at that moment. We also have the extra display that's portable where I can set it. I can also look at my cameras if I have it on my nightstand at my bed at night. I put it on my counter in the kitchen. It shows me all my pictures of all my loved ones on the continuous screen where they show pictures. And there's a lot of things with ADT that you don't get from the others. If you fail to protect yourself, and it's over money, it's a no-brainer. Everything could be taken away from you in three or four seconds by a break-in. And somebody could lose their life.

I've been with ADT a very long time and had a major overhaul done last September. I went back to them and the installation went okay. There seemed to be a lot of equipment that they had in the truck that was defective, and they had to keep replacing it. They had other pieces, but it was a little distressing. As a result, I have locks on three doors, and each one functions differently. Other than that, the features have been mostly good. I'm able to unlock the door remotely and set the security system differently for different people.

ADT's service package met my expectations. We've been using it for 15 years now. Our experience with them has always been positive.

I've had good experience with ADT. I don't have any problems, and I don't need to contact them. I've been on ADT for about 11 years. I'm pleased with the features that I use, and I haven't had any reason to be displeased about them. Having the security system is very important to me. I’m a 92-year-old widow. I count on it.

ADT's service has been fine. They've been very responsive. We've been using it for a little over a year and a half now. For a home protection thing, it’s good. My wife wanted it more than I did, but that's fine. We're in a really safe area.

I've had ADT for 25 years. Their reps have been very nice and pleasant. I moved last year, and I upgraded it when I had it installed. I had cameras put on in a different place. However, I have a hard time fixing the phone settings. I have trouble with the sensors. Normally, I have a good time with them.

ADT is possibly the worst company on the planet! I have tried to cancel service 4 times - 4! And each time I've been lied to and told it was cancelled only to have another bill turn up the next month (for monitoring alarm equipment - by the way - that DOESN'T EVEN EXIST ANY LONGER)! How are they monitoring equipment that doesn't exist you ask? Very close to fraud in my opinion. Lies, lies, and more lies are all you get from their CSRs. I'm actually having to engage a lawyer to stop them from committing the fraud they're pulling on me every month. AVOID LIKE THE PLAGUE!!!!

ADT is a scammer company. Stay away from ADT. Don’t do business with a scammer

Company was very fast to respond to my needs… Order arrived within 24 hours.

We've been with ADT since 2010. I liked that their pricing was fair. I haven't had any problems with them. They come when I call and the system works fine.

I changed my ADT system about six months ago to a more updated panel and Wi-Fi access, and it's worked out really well. I've been very happy with it. ADT does a good job, and they are a little more expensive than some of the other companies out there. So, if it's a price situation, someone else might be able to find a better deal that suits their needs. But for me, it worked out fine. I've had a couple of false alarms, and they contacted me. And we were able to settle it verbally over the phone. That worked out really well.

This review is in reference to the experience we had with an ADT technician. We had an issue with our connection from the house to the garage and Frankie figured out the problem. Frankie ** is a highly skilled and knowledgeable technician. He was very professional and took the time to explain everything he did. Frankie ** is a very caring and people-friendly person. We would recommend having him as your technician for ADT. Thank you, Frankie, for all you did to help resolve our problem.

I would never recommend ADT. The technician used high-pressure sales tactics while installing my system. He had my phone during the setup, and I was home alone caring for my three young children. I was distracted and never knowingly agreed to a 60-month contract. I’m now trying to have this properly investigated or be released from a contract that I dispute. Instead, ADT has made the process incredibly difficult. The signature on the agreement is not my original handwritten signature, and the contract also states that the services and terms were explained to me, which was not my experience. Had I understood I was agreeing to a five-year commitment, I would have declined immediately. This experience has left me feeling misled and taken advantage of. I encourage anyone considering ADT to find a more honest company.

USAA recommended ADT and I liked their reputation as well. We've been using them since at least 2009, and we went from landline to digital. We added the CO2 detector as well. Everything has been really good except for the home alert device that my parents wear. They have been awful. It's a cheap product and they fall apart. The plastic breaks when you're undoing the screws to replace the battery. The batteries are running down really quick. We got that resolved but they're horrible quality and we've had multiple problems. We've had multiple tech visits, we've had them ship multiple ones and I've had to ship back the broken ones. If my parents weren't in their 90s, I would get them Apple watches immediately, but it's just too much data for them to be wearing that. ADT needs to do better on those. My parents used to live in an independent living and theirs was really good. It was tight and secure and they never had problems with those.

I called ADT about the battery. They said I have to buy it myself and change it myself. This is difficult for us because I told them that with Comcast, they used to bring the battery. They want to change it. We had many problems with ADT in the past. My phone was out of order, and there was also another problem. The camera is not showing everything in the front. So, if we add another camera, I don't know how much it will cost me. They charge too much.

I have had this system for about 6 years. The cameras are horrible. The quality isn't as advertised. The camera sensors for it to record are inconsistent and the cameras will randomly disconnect and reconnect. The system records when it wants and have missed several important videos because it wouldn't record. The videos are stored on the cloud with no room for expansion. Save your money and get a DVR or a NVR. Never go with ADT.

The fact that you can’t talk to a service rep without going through AI for 10 minutes is ridiculous. Also not being able to terminate your contract if you move is absurd.

We've had ADT at our home in Paducah for 20-something years, and we've got other properties that I've added to it now. Our experience has all been fine. I've recently updated all of my cameras. Everything seems to be going well. Their customer service has been wonderful.

I've been with ADT for four years now. Their system has been excellent. I like the reliability and the security of the system. One time, a technician came to my place because the panel was behaving badly, and he just took care of it and fixed it.

Previous customer, product is glitchy, customer service doesn’t know the product, or the English language. In order to get anything done you have to contact BBB, because customer service is designed to wear you down without resolving the issue.

Very disappointed with this company from the salesman to customer service. I have had issues since installation on May 11, 2026. It took over a month to get technical issues resolved, and billing issues are still not resolved. I've spent countless hours on the phone trying to resolve problems, and all I get is transferred from one person to another.