ADT Reviews

I ordered ADT for my new home back in December 2025 because I was told it would include the installation of the alarm and a Google camera. Needless to say, I signed the contract, and I received the installation of the alarm, but they could not install the camera at the top of my move because I had no Internet service. When my Internet was installed, I called to have them come back out to install the camera. After three attempts, ranging from canceled appointment, bad weather, etc. and ADT Van came to the appointment, but due to drizzle, refused to install the camera.

We used to live in a different town in New Jersey. We're now in Pennsylvania and we had a separate security company handling ours. But we had a whole house security system. Every window and door was monitored. When we moved to this place in Pennsylvania, we wanted to replicate what we had before. ADT had the reputation, so we went with them. We've been with them for 10 years.

I connected ADT in two addresses, and they told us they were gonna give us a $200 gift card. But they never sent it, and they never got back to me if they were gonna give it to me or not. Sometimes, I don't get to see my videos maybe because ADT didn't sit down and explain to me how to work the system, so it's been a little hard for me. They need to sit down with me and explain how to arm and disarm the system. I've been trying to figure it out by myself, but I'm very ignorant as far as technology because I never used it. I'm 71. Every time I call ADT, they tell me they're going to set me up with somebody but nobody ever calls me back. My house was broken into twice. Somebody was in my house while I walked in to turn off the alarm. ADT got responders out after 15, 20 minutes.

I like ADT's pricing. I have since added glass break to my system. The process was very easy. A representative took care of it. Speaking with ADT's customer service has never been a problem, and I get somebody who is nice and helpful.

We've had ADT for two addresses and it's been fine. I've only had to call them three times over 10 years. I like the security, knowing that the alarm will go off if there's something wrong, that it's there.

I am writing about the attempts I made to buy a new battery. First, I am tired of talking machines and AI. Do any corporations give a damn about ACTUAL customer service? Second, I have had problems with people rifling my mail so I asked if there was a PHYSICAL store I could go to to buy a 2 x 16 battery here in Decatur, AL. Apparently not. ADT YOU'RE FIRED!!!

I am using ADT home security system from one year. I recently changed my WiFi so I need to reconnect my cameras. When I try to do it myself it’s very difficult to set up and I tried to call customer service. There is no response from the customer service. It take two days to get a virtual service appointment. And for in person consultant service they are charging $150.00 for 30 minutes. That’s too much. Very poor service from ADT. I recommend don’t take ADT home security system.

Horrible service. I've been with this company for 3 months and have given them so many chances, yet they remain to lie to me. The latest incident involved them charging me for a Tech visit I was told I would not have to pay, and I still have to pay this fee. They take advantage of low income people, and when I call customer service, they give me the runaround. Such a lack of professionalism. ADT failed to provide the monitoring service contracted, which constitutes a material breach of contract. Because the equipment is a complete mess and malfunctioned all the time. They told me it was my internet. The City I live in placed a mortgage on my house. Which means I have to cancel my service. I am not getting any answers on doing this. I owe 1 cent and I should be able to cancel only owing the 1 cent. Major life events happens. Please, never sign up for ADT service. They make things difficult.

I was extremely frustrated trying to cancel my account. However, Carla B with ADT Security Services jumped in and got everything resolved. Carla B is why I changed this from a 1* to a 5*.

I've been with ADT a long time, over 10 years, and it's been a very good experience. ADT's been good to me. They're a very good company and I don't plan on switching. They call back and help you out. I'm satisfied.

I’ve been with ADT for 24 years now, and I like that I was able to get a lower rate from my insurance company. Their customer service has been good as well.

I like the high level of protection and notification, and it is very affordable. High quality standards and performance are all that was installed in my home. When I have an issue or a complaint, all I do is make a phone call, and the technicians and the representatives are on it with a positive attitude, and full of wisdom and knowledge to assist me. When the system alerts me, it protects the home. As soon as it goes off, a representative from your company calls immediately. There's no hesitation. There's been time where there’d been a fault, nobody had been at home, and I come home, the police and the fire truck’s in my yard, thinking the house is on fire or break-in has occurred. You can't go wrong with ADT. I turned down many security systems and just went with ADT. People came to me and tried to get me to switch over with all these little tactics they used, but I said, “No, not at all.” Because ADT stands high. They make your safety the priority.

I have home security with ADT. I like that it's secure. It does what it's supposed to do. I turn it on in the evening, and when I leave, and turn it off in the morning, and it works well. I don't really worry much about my security because I live in a +55 neighborhood, and it's well protected. I have security because it was in my home when I bought the home. It was under a different company, and I changed it over to ADT two years ago. ADT has been around forever. It's a good company that one can depend on. So, I would recommend it. If people are going to use a security service, that would be one that would be really dependable.

The fact that you have techs like this working for you and going into people's homes.,, shame on you! Joshua ** shouldn't be working with the public and if you value your customers, you wouldn't allow him to work for your company!

I purchased my security camera directly from ADT, and it stopped working. When the technician came out, I was told I had to pay a $59 service fee just for them to inspect the camera. Are you kidding me? The camera is from ADT, the monitoring service is from ADT, and I still have to pay just to have their own equipment looked at? This is extremely disappointing customer service. I expected ADT to stand behind the products they sell and the service customers are already paying for. Stay away from ADT.

ADT has a neighborhood corporate discount in a new neighborhood that I moved into, and it’s been a year since I went with them. It has been a good experience, and you feel safer. The workers are experienced and love what they are doing. The customer service has been great. The package was okay, which is why I went for it. I was impressed with the installation because the technician went above and beyond by installing the camera in a very good place that is not reachable by hand, unless you have a ladder. I didn't even know why he was climbing up there. He found two garage remotes the builder had left in the attic. I was thinking about getting a garage remote, but the house already came with one, and they were never handed over to me. So, that was a big blessing.

After 26 years with ADT, we're finally fed up with their reduction in service and increased prices. We've decided after all these years to cancel the service. I called their number and went directly to artificial agent. I took me more than half an hour to speak to a real person. She tried her best to make me change my mind, but speak to an AI for an emergency does not make us continuous service with this company. God help the customer who want to speak to a real person for emergency

This company is worst. no human contact. I have to be switch to three different people before I get to talk to someone to make appointment to have someone come look at camera and on top of that they want to charge you. Also, the porch camera doesn't, not always pick up motion & show people when the camera is working middle of night and the porch is lighted up.

I’ve had service for about 6 months. The last two weeks have been horrible. The backdoor sensors have been going off and nobody or nothing is there. I replaced the battery and it still hasn’t worked, they trouble shoot it. Still not working. The system has been going off at 3am, 1am scaring me out my sleep. Called to see if they could get someone out to check it, it’s $60 and they didn’t tell me this when I got it because I wouldn’t have gotten it!! Had to take the Battery out and now can’t use my System. I’m so aggravated I’m going to cancel my service. I’m not paying for something I can’t use. How long is it going to take someone to come check the system. Paying $70 a month!! My name is Shyvonne **. My phone number is **.

Absolutely the worst experience, it is ridiculous that you can not pay off your contract and close account prior to a 30 day notice, especially when you already gave a 30 day notice over 30 days prior. The agent did not take notes and they are not honoring their policies. They can see the call records but are holding me to a contract I just want to pay off but can't for another 30 days. I sold my house and this is a ridiculous situation. They should be liable if the buyers back out now because of the ADT. I was told to call the day prior to closing and now I was transferred 9 times and have to wait to pay the final bill in August, ridiculous since I am selling the house now not in August.

ADT is a good company. I have been with them for close to 30 years. They always had a competitive price, good equipment, and always honored good pricing, like when my contract was expired. They've always been kind and extended our pricing on our contract. We did an upgrade at our Florida home. And we just got a new system at another house three and a half years ago. We have the basic alarm system. That's what we rely on and we like it.

I decided to get covered by ADT because of the insurance discount for having an alarm system installed. I've been with them for about 10 years now. Service is fine. Thank God I haven't had to really do anything except turn it on every once in a while. However, the price has gone up a couple of times. It's starting to get a little pricey.

I've had security at my home for years and years. I started out with Brinks Proud 40 years ago. And when I moved here to Fair Oaks Ranch 21 years ago, it was still Brinks. They joined up with ADT. It has been working. When I set off the alarm and don't press cancel, they've been quick about letting me know. I live at the corner of a very busy street, and I feel protected. That's how they should. I live in a very nice neighborhood. I'm very lucky, but that doesn't mean that I should not take these precautions. I need to be as secure as I can be. I wanted to get something more up-to-date, but the price they gave me so, I said, “Okay, I'll just stay with what I have.” I'm happy.

I went with ADT because Xfinity is trash. The equipment breaks down fast, and you have to buy your new equipment after the first time which costs too much. I have people that I work with who have ADT and it was pretty reasonable price-wise. It was easy to get as well. A representative came out to the house, walked me through the estimate and signed me up. They had me installed within an hour and a half, and everything's been working fine since. The tech was very knowledgeable and he did everything right. He explained it even though I worked in telecommunications before. We had a good time talking about different things we did with AT&T. He was real personable and very professional.

ABSOLUTE WORST COMPANY! ADT and Safestreets completely screwed me over and left me with an astronomical bill after canceling service. We recently moved out of our house and I called ADT to cancel the service. ADT transferred me to Safestreets because apparently that’s who our contract is actually with. I was charged over $1,000 to get out of the contract, which I paid. I was never transferred back to ADT after cancelling my contract. The day I moved out of my house, Safestreets called me (mid-move no less) to tell me my ADT account is still open and active. The rep transferred me to an ADT rep, who after sharing the issue with him said to me, “what’s Safestreets?” I immediately hung up and finished my move.

I am being charged 3 times as much as my contract states and they want to charge me for the entire contract if I cancel. They take whatever they want out of your account whenever they feel like it and there's nothing you can do about it unless you want to pay a lawyer thousands to stop them. This company is a rip off. DO NOT USE THEM!!!

I'm shocked! In trying to cancel our service after 3 years it was extremely difficult and we likely got over-charged. They took our account access because the Forgot My Password does not work. Over 1 hour on the phone to get a one-time-only password sent. Trying the phone option to cancel your account leads to long hold time before they just hang up, you have to use the Billing option. Multiple managers trying to upsell you and offer better pricing to keep you as a customer. Then, they claim the equipment is a 5 year contract! I was told 2 years but they say that's only for the service, not the equipment.

I've had ADT for so long and I've been very happy with them. They do their job and do it well. Whenever I needed them, the reps were quick in taking care of the situation. We had the smoke alarm go off when we were excessively cooking here and forgot to turn the vent fan on, and they were right on the ball. They were very timely. We have a small house here, so we don't need much with regard to their system but I would recommend them.

I contacted ADT a couple of times when I've had to have some of the batteries changed that I couldn't reach. I'm an older man, and I don't stand on something really high and fall. ADT is one of those things you need to have. As long as it's doing its job, it becomes invisible. It’s just there, and that’s the way I like it. It's a quiet but necessary thing to have in the house for protection and an alarm system to alert me of any problems happening. It works.

I’ve been with ADT for 25 years now. They had to come out twice when the sensor went out. I also had them come out a few years ago when I got rid of my landline. But other than that, everything's been okay for the last 25 years. However, they get confused about their customers. They get confused about how long I've been with them. I don't think they're knowledgeable at all on who they're talking to or how long the customer has been there. If I talk to them today, they’re gonna think I just started with them yesterday. So, that’s just who they are. They get confused. But that’s what I call longevity. Longevity should want some respect. I don't feel like I get that ‘cause they don't know what year I joined them. They don't know how long I’ve been with them. But I like ADT. I was a truck driver. I just retired. So, I was only home four days a month. The system is beautiful to me ‘cause it babysat my house while I was on the highway getting paid.

I can see the ADT signs a lot when I'm going through neighborhoods. So, a lot of people depend and rely on them it seems. I have them for a couple of years and I don't have any complaint at all. I have four cameras and I use the key fob all the time rather than the screen on the wall. I like the fact that if I forget to do that, I can look at my phone to see if I set the alarm. And if I did not, then I could set it. When I had a caregiver here, I would leave her here so she could get her hours and finish her work, then she would call me when she was gone and I would set the alarm remotely. Also, we also had an accident when my son was here. He had the key fob and somehow he set the panic alarm and we didn't know how to turn it off. Then I got the phone call asking if I was okay. I told them I was fine and that it was just my guest.

The service has been fine. I've been happy with the coverage. I can isolate a certain area so that I know if anyone comes in that way. It just gives me a sense of security. I like the key fob, where I can activate it as I leave the house from the outside and on my phone. When the alarm was set off by a mobile device that I had with a breeze coming through and I wasn't home, ADT took the steps necessary to contact me and we canceled it before the police were called. So they've been very helpful that way. Get ADT. It's well worth the money for security.

I inherited my security system when I bought my house 27 years ago. It was already installed, and I thought, maybe this is a good thing to continue on with, as it is already installed. All I needed to do was to have the service transferred into my name, and figure out how to use it. Luckily for me, the system doesn't break down very often, but when it does, get ready for the fight of your life getting customer service to "make you whole again". Just getting to speak to a customer service representative is a battle. There is an AI system that precludes you from speaking to a human until you are exhausted, frustrated and pissed off!! Once you get to speak to a representative, I hope you can interpret broken English well. I have no idea where in the world these service representative reside, but they are not in the United States.

As an ADT Home Security customer for nearly two years, I wanted to share my personal experience in hopes that it helps others understand what I’ve encountered. I entered into two separate five-year agreements with ADT Home Security: one for my home security monitoring service and a separate retail installment agreement for my home security equipment. At this time, both agreements still have nearly three years remaining on their original terms. About a year ago, I filed my active Chapter 13 bankruptcy. Approximately six months ago, the outstanding balance for my home security equipment was added to my Chapter 13 case, and ADT was listed as an unsecured creditor for that equipment balance.

I have been with ADT for quite sometime and has turned into a nightmare with getting my card charged on old accounts and for charges I never authorized or knew about. I do not recommend this company to anybody has money keeps getting taken from me. I keep getting told refunds are coming and that no charges will be taken out of one of my old accounts and it keeps happening.

Horrible service. Their employees don't have the knowledge nor experience.

I'd recommend ADT. I've been with them for 20 years. We like the products and the service.

ADT’s customer service is sometimes very difficult. There was only one time that I was able to get someone to come to the house and check things out. I had a water leak in my ceiling, and nothing was working. One particular sensor was not working, so that made everything else not work. I get this bad message, so somebody had to come out and check everything out. They said how much it was gonna cost and I told them I just wanted it fixed. I live alone, I'm handicapped and I cannot do this by myself.

When I bought my house, I had a different security company installed but my alarms went off one day, and I'm still waiting for them to call me to tell me my front door went off. So after they didn't call me the next day, I canceled it and I went with ADT. My house is secure when I'm not home, which is a good thing. One time, it alarmed because my kitchen window must have moved from the wind. I asked that I could just open it enough to have air in there and I'm not home. ADT called me right away. I'm very happy with ADT. I have no problems with it at all. I contacted ADT once when I had a dead battery and it was fine. It was easy. Go with ADT.

The customer service with ADT has been excellent and so are their technicians. I give them 5 stars.

A representative came through our neighborhood, and after we looked into the security plans, we made the change from my previous security system to ADT about 20 years ago. I've had upgrades and false alarms, and whenever I've called with questions about future technologies or upgrades, everything has been straightforward. I like the digital panel because it's easy to work with, and the integration of the video camera that came with it, along with all the wireless sensors. I would recommend ADT. I’d tell others about some of the things I’ve looked into, such as ADT is comparable to Vivint, the price is always competitive and the response times depend on the issue.

Had a false alarm charge due to low battery. Cop was sent out. They broke my door thinking someone was inside. Cost me 1000 for door and 700 for boarding it up service and 350 for the false alarm. I don’t recommend. Filed a claim. Was denied. Cancel the service but just found out the system is still active. ADT perform very poorly. Watch out. They don't know how to follow directions. They are scams and it all recorded.

My experience with ADT has been good in the 2 years that I've had them. However, sometimes it's hard to get the right person that can tell you what to do. If I have to change the battery at night, I have a hard time. There had also been one time that it kept throwing off alarms, and it just called them. Apparently, the person didn't get to put it in the test mode. But most of the time, they're really good. You get the right person that tells you what to do, and it all goes smooth. I feel very secure having ADT. My wife and I are both retired. We travel quite a bit, and I feel secure having the system there turned on to let us know if someone's goofing around.

When I set ADT up years ago, I had no issues. Everything's been great. I get the emails every month that says I'm communicating. The app works great.

My signing up for ADT dates back to Roanoke, Virginia, since 1993. I lived in Roanoke, Virginia, from 1993 to 2004. I moved up to Delaware. Then I signed up again with ADT in Delaware from 2004 to 2012. And then I moved here in Greensboro. I've been with ADT most of my adult life because I had heard so much about the service. And the fact that they’re 24 hours, seven days a week, and they’re quick to respond, even with an error. I like the response about not sending the police out there. The first time that there's a response, they give me time to cut off the alarm or notify me that somebody's at the house or whatever the case may be.

I moved into this home and I decided to use ADT. I had them in the past in a previous home, so I didn't really need any recommendations. I've been with them for 15 years now and I've been satisfied with the system. I'm a little older and I'm not one of those who does all the high-tech stuff. I have basic ADT protection and I turn it on every night. It gives me the peace of mind that I have security in my home 24/7. Also, I've had to call a few times through the years and I always got service. And when they come out here, they've done exactly what I needed them to do. Recently, a technician came out to put me some new window break alarms in. He was very thoughtful and knew what he was doing.

We had our alarm system installed 6.19.26. We were just going to cancel due to they bought out alder and we were going to go with a different company but the sales guy that spoke with my husband made us a great offer so we went with ADT. We were not to be charged due to the agreement that was made, which is on our acct and we have saved in email. With that being said they took $1000 out of our account, which they were not suppose to. When we saw this we were on vacation, now with very little money. My husband called adt just as soon as we saw this. The specialist he spoke with said yes, this is our mistake I can see the agreement and he was processing the refund. Call on Thursday 6.25.26. The refund was never started. Talked with Isaac that day. He told us he would process the refund for 616.00 because my husband agreed to pay 322 for the first payment.

ADT is a reputable company. I've been with ADT for over 15 years now. I had it at my other residence, and I transferred it over. I can rely on them. The performance of the system is great. I never had any issues. I also have a good price. They pretty much take care of me as far as pricing, because I've been a reputable customer for so many years.

We had ADT in California, and we transferred it here when we moved. We've had two issues where the alarms have gone off, and we've had to call the alarm guy out to come fix the panel on the wall and fix the sensors on the windows. But right now, we just have an alarm malfunction. It was easy communicating with the rep and getting the repairman to the house. But it was a little more complicated to get the problem fixed. It took multiple visits.

I’ve been with ADT for a year now. We bought the house a year ago. And as part of a co-marketing thing with the home inspection company, ADT had an offer and contact; we were able to get in touch with them. I had positive conversations with the person I spoke with at ADT. He didn't try to sell me more than what we needed. He reached out to me a second time to let me know about the things moving forward and what to expect in terms of getting the agreement in the email.

ADT has been good. I've been their customer for many years and I have not had a problem with them so far. I had somebody come out six to eight years ago and talked about upgrading, but we decided that what I've got is fine for me. So I didn't need to upgrade. Also, every time some of their reps come, they'd say it's an old system, but it's a good and reliable one. So I'm satisfied with it. When I upgrade, it costs more money and I don't want to do that.

For 20 years, ADT has been doing a damn good job. As time goes by, things are upgraded. Right now, I can do whatever I want on my phone, or I can do it right from the console. I can leave a window open when it's cool and nice, and make sure there's a breeze, and I can lock the house and go somewhere. The system is easy to use and intuitive. When you want something fixed, or you're going to add stuff, somebody comes out and upgrades whatever they need to. I wanted to add more windows to my alarm system, and they sent me the little pieces, and I figured out where everything went, and then we got on the phone, and they told me what to do. It wasn't hard. I have no problems with it, and I'm happy. The reps were very knowledgeable, courteous, friendly, and helpful. I don't have any problems getting a real, live person to talk to. With ADT, my house is secure. I live alone and I feel like I'm secure at night.

ADT is absolutely horrible! The equipment is old, outdated and not even working! I’ve been having issues since 4/26/2026. The hub shows 2 errors. Even after calling customer support and being online with tech for hours at a time, it’s still not working. Hub is showing that front door is open but of course it’s closed!!! Tonight after being online with ADT for over 5 hours, I got disconnected and nobody called me back. I called back again and of course there wasn’t any notes for new tech to review so she wanted me to start troubleshooting from step 1 once again.

I have used ADT in two homes now. After moving out of the first, we discovered some cancellation fee issues so we transferred to our new home. In our new-to-us home, the previous elderly couple had used ADT, but the equipment was nearly twenty years old. When an ADT tech came to install new equipment, I asked they remove the old one. It beeped at random times throughout the day and night. They said they could not. So, I called their support line. After many long conversations (30+ minutes each call) with ADT about this issue, I finally spoke with someone who told me it would be best to unplug the transformer and let all the batteries die, essentially.

I'm satisfied with ADT. They have been around for a while and have gotten good reviews. I decided to go with them. At the time, they offered me a good incentive to switch to them versus another company. If the alarm sounds, they call promptly. If I go out of town and set maximum, they will call within a minute or less after the alarm sounds. I know I'm being monitored. I feel protected. And if I have any issues about billing, they're very responsive.

We’ve been with ADT for eight years now. Anytime that I’ve had to speak with them, it went very seamless. They're very good with it. They get to the issue and solve it. The package that I have is good. I like it. It's reasonably priced, easy to access, and I can remotely disconnect or connect the alarm and the customer service is very good.

I've been with ADT for nine months. We had the guy come in, and he did his walk around. We liked the price, and we went ahead with it. The installation looks great. We accidentally walked out the door before we changed it. It was armed and we didn't even think about it, because we weren't familiar with it at first, and we walked out the door and panicked, and had to run back in and reset it. I like that we put that sign out front that, hopefully, makes people know that it's protected. The whole installation, operation, customer support, and follow-up survey calls, everything is great, except the survey calls. I can't stand doing them. Everything's a doggone survey now. But my experience has been great so I keep paying the monthly fees.

When I got the homeowner's insurance, I was offered a rebate, so I went with ADT because I got a discount on it already when purchasing the homeowner’s insurance. I had somebody go and set up the system, and that went well. They set it up quickly and I was running behind for the appointment, but they were willing to wait for a while. They didn't make me reschedule the appointment and I appreciated that. They perhaps had a different schedule that day, and they still got it done. I have the system for about five months now and it works good. I like that there's something there that is watching my home. So, it's there if something does happen, and I have access to it also. So, that's like a bonus. It's a good neighborhood, but it's nice to have security just in case. I check the camera daily to see what's going on quickly around the house, just to see if I pick up anything.

We've been with ADT for 12 years. It was already here when we bought the house. We upgraded our control panel a year ago, and they came over and took care of it. It was very easy. I made a call and told them what I wanted to do. Then they said fine, and a week later, someone came over and did it. The service has been fine. It protects the house when we're not here. It works fine. I like the ability to have two different alarm methods. I can have the alarm on stay, meaning we're in the house, or away, meaning we're gone. Different things are activated depending on which one I use.

The company started out good but their customer service is now to direct you to an app or website and your pretty much on your own. Something doesn't work as they think, it's your phone, system, app, etc.

ADT provides what we need. We feel we've been protected. Also, I like the ease of use of the panel. We had somebody come out and fix a connection within the past month and a half. The initial interaction was so-so. But somebody else came out and fixed the problem. He said that ADT didn't have the part and he would have to get it. It ended up it was somebody else who came out and didn't have a problem getting the part.

I've been with ADT for 35 years. I got it for security reasons. Also, we would set the alarm because my kids were in their early teens at the time, and they would sneak out of their room at night and climb out the window. We would set the alarm so we would keep them in. However, because the system is 35 years old, part of it doesn't work anymore. I bought a service policy. They told me it was only for the labor, not for the parts. I don't even know why I keep it. My kids told me to get rid of it and get a Ring thing. But I keep it because I keep it. Also, the smoke detector doesn't work. ADT said they would replace it. However, the technician came in and charged me for it. It has been a very unpleasant experience.

ADT has been quick to respond. They're very responsive if you have an issue. If we forget to turn off the alarm or if someone goes into the garage or into the house, the response time is very good. The only thing is the price seems to be changing. I didn't care for having to buy the equipment, but I'd say they're fair. We've been with them for about 10 years, and our experience has been excellent.

My experience with ADT has been good. I’ve been with them for about a year now. We first started with ADT because of my insurance with State Farm. They offered a discount. They had a basic package that they gave us a discount on our insurance if we got it. Then, I went ahead and bought more stuff on it. The one we do all the time is the smoke in the kitchen when my wife cooks. But other than that, I have the water ones, I have the windows, I have everything. The water one had only gone off once when I knocked something on it. But when I called them, they fixed it right away when I told them it had happened. And every time the kitchen has gone off, I tell them that, if it's around dinner time, don't worry about it. But they have responded quickly and given us a call even before I've gotten to call them. I've been very pleased. They've been very helpful and very speedy with everything. I've really been happy with ADT.

ADT is a good company to go with. They fixed any problems I've had. I got a low battery on my front door lock that they need to come fix when I can call them. Other than that, it's good. I don't have to worry about who might break into the house whenever I'm not here. My daughter also has ADT.

I spoke to an ADT representative who was good but with the installer who came out, it wasn't a good visit at all. When they transferred my services from AT&T to ADT, there were supposed to be two cameras, one on the front and one on the back. When the installer came in, he refused to put them up that day and I had to call back in to make another request. About a week later, they came out and they did one camera in the back but they didn't do it in the front. Until now, this has not been resolved. Other than that, I have ADT for about six years and the service has been fine. I'm also satisfied with the price. I have the doorbell camera, and the one on the back that's connected to the light switch. The system goes offline sometimes, then when I call in, I have to reboot the tower that's in the home for it.

My experience with ADT has been extremely disappointing. The customer service is poor, response times are slow, and getting issues resolved has been a constant struggle. I have spent far too much time following up on problems that should have been handled quickly and professionally. For the amount customers pay, the level of service is unacceptable. I expected reliability, communication, and support, but ADT failed to deliver. I would not recommend ADT to anyone looking for dependable security service.

I've been with ADT for two years. There was a gal here. It went too fast. I didn't grasp it as well as I wished I could have. When there's an issue with the system, I panic because I don't know what to do with it. I'm not very good at this electronic crap. I've had a few incidents where I forgot to shut the system down, and I opened my doors because I've had service people and kids here. I would forget about the darn alarm system, and the doors opened, and alarms went off. Other than the silly things, I've been doing okay.

We had ADT in our old house, and wanted it here. My husband talked very highly of the gentleman who helped us with the move. He helped set up the water feature for the sump pump. We were still in Florida at the time, so everything was handled over the phone and through emails. He said the representative did a wonderful job, was very helpful and did everything just like he said he was going to. The person who installed everything was excellent.

We've been with ADT for about six months now, and we're pretty happy with it. We were recommended to ADT by Veterans United, our mortgage company. The system has been great. Sometimes the smoke detector has been way sensitive, especially when I'm cooking, like no smoke. Whenever my smoke detector goes off, we have to run into where the main machine is and hit my code in. But their reps have been very attentive and I am very satisfied with ADT.

I've been a member of ADT for over 20 years. I never went with anybody else because I like the way that ADT does things. I didn't have any problems. They come help and they come out. I'm very happy to have ADT. They're very good and professional. If I have questions on anything, because sometimes it can get slow, I'll call and they'll fix it right away.

Very very bad experience with ADT. Please NEVER trust this company. I was with ADT many years ago. It was broken two years ago and they were not able to repair. They offered to free upgrade the device with the 3 years contract. After signing the contract, there was no promised upgrades and keep charging me. A few months later, ADT charged me the cancellation fee. The agents are cheating, transferring my calls to different agents with long waiting. Avoid ADT!!!!

I would recommend ADT. I've been with them for more than 10 years. Someone had called to try to get me to freeze my monthly payments, which I should have done. But I didn't know if it was spam or not, so I didn't do it. I wish I did it because it's expensive for me. Also, I have a problem with trying to work in the batteries in the glass shatter. I had someone get them on there for me, but I didn't put the batteries in at first. I don't know what I did. Other than that, my house might have burned down with my disabled daughter and her caregiver in it if I didn't have the thing over the stove's metal hood. ADT called me. I was on my way home. It was awesome. I'm very satisfied.

My experience with the ADT reps has been excellent. I've been with them for 14 years now, and I don't have to see or talk to them unless something happens, and something happens rarely. In 14 years, I've only had two times when I had an issue with something.

I've been with ADT since 2016 and their customer service reps were good. When they installed the equipment, the tech explained everything to me. Everything is good.

I didn't know much about the neighborhood, and I had to have protection as part of my insurance agreement and buying a new home. I signed up with ADT and I've been using them for about 10 years now. I believe that I've been protected but, my cameras don't cover everything that need to be covered. When I get out the car and walk in the door, you can't see me or anybody that comes to the door. You can only see the feet first when they come to the door. You can see the car when it pulls back up, but you can't see anything else. I've had to install Ring doorbell cameras for that purpose.

I would recommend ADT to others. I've been with ADT for over a year. They were helpful and made an appointment for me. We talked about it for a few minutes, and the rep went ahead and put the little things in, and that was it. He explained it more after it was completed. I like it. Every once in a while, I forget to turn it off before I open the door in the morning for the dog, and I get back to it and turn it off. They responded because it took me a longer time. Also, I was concerned about something I would have to do to reset it. I was nervous about it, and I talked to someone, and it was good. They helped me out.

I give 5 stars because of talking with representative Dyhnesha! She patiently listened to my rant. Then my complaint about the AI voice assistant. I had an issue that could only be resolved by a representative. Yesterday, I called around six times even from different numbers. Trying to get a human each time the AI voice would say-I know you want to talk to a human, but it could help me. Then when it couldn't help, it hangs up. I became so irate I stopped trying. Because if when screaming (asking) representative please over and over pressing 0 numerous times. I should have gotten a human. This morning I called to cancel my plan and finally got Dyhnesha on the line. Just her demeanor was very calming. She was able to take care of my issue. For that I'm grateful!

I had a service call for a technician to repair or replace my panel monitor. Appointment was for 8-9 a.m. I get a call that service person is on the way, but that he has to go to the office for parts first. That was the first clue that my service call would not go well. I was told the service man would arrive after 9 a.m. At 9:28 service man calls me and says he is on the way. At 10:30 no one is here. I am on a call to ADT about the delayed arrival. Then the service guy shows up. He inspects the panel. I tell him ADT already tried to reset it remotely. He still tries to reset it without success of course. He then says the fix will require the ADT system which is down. My thought was why would ADT send a service person out knowing the system was down? It was a waste of 2 1/2 hours of my time and disrupted the plans I had for the morning. It also wasted the service man's time, and gas to drive around just to tell people the system is down.

I got a call from ADT when there was a false alarm while I was out in Colorado at the top of a mountain. I had not firmly closed the door into my garage and somehow, it worked its way open. ADT also called my secondary to follow-up. But there was no problem. So, my daughter went over, found that the door was open, closed the door, and everything was fine.

I like the timing of the doors going in and out, because you can hear them. You know who's coming and going out your doors. Getting in touch with ADT is very, very easy. I call them up and get it resolved right then and there. With ADT, I like knowing that when we do go to sleep at night, or even if we're still in the house or not, or if you're not in the house, your alarm will go off and let you know that your door is open.

We chose ADT because we started traveling for so many months out of the year. And we've had it for at least 17 years now. It's been a great experience. Never had any issues. They're a great company. The system is very easy to use. And the performance of it is great. My favorite feature is the lighted display, and it's very easy to follow. One time, one of our sensors wasn't working, and I called them. And they walked me through how to check it, and it worked. The following day, it messed up again. Then a technician came out and replaced the sensors. Their customer service has been very good. Getting through a representative has not been hard. I just keep saying, "I need to speak to a representative, please," and they'll put me right through to somebody.

I had another service and I didn't like it. I switched to ADT, and so far, they have been very successful in taking care of my needs. The system is reliable, the little key works very efficiently, and I don't always use the keyboard as much as I should. The price is excellent, too. I have a good package and I haven't needed to upgrade. But I had one glass break-in and the alarm did not go off. So, it's important for people to understand that you need both, but the cost becomes very costly to do glass in addition to everything else.

I checked out two home security systems and ADT was better with the feature if the power goes out. I've been with ADT for a little under a year and their customer service is great.

ADT is one security company I would avoid. When I signed up, I was told that I would have total security for my home. Shortly after I signed up and had the system installed the cameras stopped working. I contacted customer support and was that my internet provider was not compatible with ADT. I asked if I could cancel and was told no since I signed the contract for 5 years.

There was a breach in May 2026 of personal information. I was not notified by email or mailed a letter. I did call to cancel and possibly negotiate terms of cancellation contract since my information was leaked and I just don’t feel safe staying on with ADT anymore because of that. All the corporate manager kept saying was “well we secured it as soon as it happened and we checked to make sure no sensitive personal information was breached”. Okay, that’s fine but my information is still out there, I received threatening scamming emails, notification that my ssn was breached to where my credit was at risk, they still did not care and penalized me for wanting to cancel. We should be able to negotiate our terms due to this breach but said I would t be able to speak to anyone else except her. Ridiculous. Charged me over $2k to cancel. I wasn’t being a “Karen” as some may think, I was very calm but frustrated of course.

In August 2025, I notified ADT that I was moving from where I was receiving services at my home in Sacramento, CA. At that time, in order to cancel my service, I would have to pay a $250 cancellation fee but I only owed $141 on my equipment - I told the representative I would just continue to pay my monthly fee until the equipment was paid off but that we would not be taking ADT services with us to Colorado.

I recently had the most positive and supportive conversation with ADT support person Charlie. Don’t know where he was located but he very quickly identified problems with my system and provided solutions. He listened patiently to my concerns and offered clear solutions.

The system is easy to use. It works. If it goes off, then ADT will call. I feel somewhat safe with it. But there's no guarantee, because alarm systems work, but that's just to deter. If people really wanted to come in and do harm, they could come in and do harm.

I had difficulty paying my bill with ADT. I tried on two separate occasions to pay it online and they simply wouldn't accept it. Their online chatbot told me that it was a technical issue and it was really weird. It kept giving me all of the online options, so I just gave up. Their system would not accept payment via telephone and it would not accept payment on the iPad. So, I wound up backing all the way out and paying via my laptop, which I was able to do last night. I did it as a guest which was how I managed to get around the problem. But I don’t know what was going on because I’ve never encountered that problem with ADT before. I have them since 2009 and the service has been very good.

I like ADT and I've had it for a long time. We upgraded our system this past year and added cameras, including a doorbell camera. After the upgrade, I'd give ADT a 5 because before that, the doorbell camera wouldn't work most of the time. It may be due to the internet. The customer service always got it right, but price-wise, everything is so expensive.

Our experience with ADT has been wonderful. The lady who lived here before us had it, so we just decided to keep it up. But her equipment wasn't up-to-date, so they came in and installed all new equipment for us. We haven't had a need as far as anybody coming in, but everything's great. It's exactly what we expected. We feel more secure. If we do have an issue, it’ll be addressed immediately. We've been pleased with all aspects of it since we've had it.

Right now, I'm happy with ADT. We had a little issue back when I went to cellular line, and the gentleman came and installed the unit, but he didn't hook it up right. So, in two weeks, it came up that there's no contact. Then another gentleman came out, and he said, “Well, he didn't wire it in. He should have wired it in.” He just put it out there and got a signal and left. He said, “The battery ran out of it and you lost your power.” But it was taken care of right away, so it was no problem.

My husband first chose ADT 30 years ago, and I've stuck with it. I feel secure with it and it's a good security system. I give it 5 stars.

Security has been the biggest benefit of having ADT. I've been a customer for about seven years. I added another camera, and I transferred my medical alert pendant from a different company. The person who did it was fine, except for the fact that he didn't finish off the wiring on the inside, as far as tacking it down. I'm in a wheelchair, so standing up and tacking it down myself is not something I'm able to do.

The reps from ADT were very knowledgeable, and the installation process was good. The features of the system are wonderful. I got quite a bit of stuff from ADT and I have the cameras around the house as well as motion sensors. I've had ADT for a while, and my experience has been very good.

Normally, my experience with ADT has been wonderful. But the most frustrating part was every time I asked to speak to a human representative, because I knew what I was describing was not totally being understood, although your AI is very good, it did not let me speak to a human. That really needs to be improved. I had a problem with changing a battery and beeping not stopping. We got that to happen. But I changed the battery but couldn't get that message across through the AI recording. It was very frustrating. But in the end, it all worked out. Because we're very happy with ADT, as a suggestion, if a customer asked to speak to a human representative, they’ve got to let them do that.

We've used ADT for several years in several of our homes. In our most recent home of 9 years, we had a 2 acre property that had a front gated entrance and a back gated entrance. In addition, there were 9 gates total on the property. My main issue is with their ADT yard signs. They do not "wear" well in that the blue ADT part of the sign cracks and breaks easily due to weather, time, etc. I called to ask for replacement signs and I was told several times, no matter what, that they will only provide 2 signs per property, per year. I told ADT I would be happy to pay for additional signs for my large property. They were adamant that only 2 signs could be sent per property, per year, no matter the size and that other signs were not available for purchase. I thought it was the dumbest thing I had ever heard.

ADT did not honor price quotes given by the retention department. Discovered our system was not connected and was not being monitored! Monthly charges kept escalating while first generation equipment was outdated. The "manager on the phone" during installation on 6/18/26 was extremely rude and condescending and demanded we sign a contract even though the previously quoted lower price was not on the contract. The contract he sent us didn't have our name on it...it was in the name of Sally Griffith at our address and she has never lived here nor do we know who she is. The tech here at our home was fantastic! She was the only good thing!!! He told her to leave without install. We have been with ADT for 18 years and we are now highly disappointed with their customer treatment and their system of "monitoring".

I have ADT for more than 20 years. I bought the new system called ADT+, spent $7000 to get all devices. First month, 3 devices went off because of the battery issues on brand new equipment!. Today at 1:13 am, smoke detector went off with no reason. Fire Dept. came again for nothing. ADT has no explanation. I am not happy with this new system which supposes to be better than the old one that we used for so long.

We've had the ADT system for 15 years and the only issue we've had was when the batteries go dead. We paid extra for the most expensive plan to cover batteries and the rep was not real helpful. Every time you call for batteries, they kind of question it, not knowing that you purchased a plan for batteries. But then, when you get to a different person, they go, "Oh, yeah. Absolutely." Then they send batteries without a problem.

Everybody in this area uses ADT. I know some people that use ADT as well, and they're pretty good. I signed up in February and they handled their business quickly. They were professional when the person came and installed it, and they were helpful and showed me how to maneuver the system. So far, so good. Compared to when I had a security system when I lived out of state over 20 years ago, the price is pretty good with the cost of living. I'm just wondering if ADT does senior discounts.

ADT has been responsive. I’ve been with them for 20 years now, and when I've needed services, they are prompt in providing those services. And their technicians are all very good. I had my system updated recently. I dealt with a representative and a technician, and the technician was excellent. He gave me a window of time when he'd be here. He updated me during that window to give me a more specific time and was personable and did a good job.

Terrible experience. The techs came in and installed carbon monoxide detectors next to the builder carbon monoxide detectors. I called to get them removed and got the run around. Finally a tech came out and ripped the detectors out leaving holes in my Sheetrock in every single room. They told me that I need to patch their mess up. I called my local region manager and got hung up on, wouldn’t take my calls and wouldn’t return calls. Then fast forward a year and they send us a bill for $200 and after an hour on the phone, they found out it was their mistake. How do companies like this stay in business. Do Not Use ADT!!!

I had a previous service but that service was being sold and ADT was taking it over. I have ADT for about four years now and so far, I feel good about the features of the package that I have with them, except for my outdoor camera. It malfunctions every time I turn around and I have to call about it. But whatever is done doesn't last very long. So, I'm not pleased with the outdoor camera service. Then for some reason, I don't really know why it's not functioning the way it should. It's always saying I got to troubleshoot it or try again and it's not a very accessible or feasible system for me.

ADT has been there 100%, no matter what happens. When I called them a couple of times, it was very easy. They told me how to change the battery, explained it technically how to do that, which was easy. Sometimes, the cameras have a loss in different areas. I don't know if it's just networking at times, but I know some cameras, with extreme cold, with the front door camera, I notice would go down a bit. But I work with it on the network and get it to go back up. The good thing is it always keeps recording, even if it goes offline. ADT is efficient.

I've never had a problem with ADT. I love them. Thank God for the app's green dot saying, “This device” or, “Forget it” because it would always have mine and my husband's name. Now, it has my name with the green dot. That might have been something I did wrong, but in the past, I found iPhone with no name, and I always name it. And it's not just ADT's app, others, too, and other stuff with my phone.

When I needed to put a new battery in one time, the unit fell out, and I had to have somebody come in and fix it. Then one other time, the battery was going off up in the ceiling, and we had no idea what it was, because when ADT put it in and when it was built, nobody explained to us where it was. So, we were just going crazy. Finally, I was able to walk my phone around and show them the picture up on the ceiling, and they said that was it. So, my husband got a ladder out and went up. We had no idea that there was a battery in there. The crazy part is that battery has been in there since we got it, and this just happened last summer. Other than that, everything was fine. ADT has always taken care of any problem I've had. They've been quick to respond.

Use ADT because they’re the best and the quality is good. I've been with them for some months. They installed the cameras and the alarm. I wanted better security. So far, so good. The system works fine, and they help me out. If something happens they come right away. The technician comes out on time and is very courteous.

This hard-to-believe review is primarily based on my experience with customer service, and secondarily about a reliability problem. On 5/19/2026 I ordered an ADT+ system--upgrading from an obsolete ADT Blue (originally an "InGrid" system). Digitally signed a contract. Payment via AMEX--posted. Next day called to ask whether I could add an additional sensor--I could but was told my order was cancelled! (Never understood why.) So I ordered the system again and was given a discount for the hassle. Original charge was refunded--great. So... several days later received a large box containing everything I ordered--great. Installed it myself. Within a few days received another large box containing a duplicate system! Also, was charged a SECOND monthly fee. So contacted ADT and they issued a return Fedex label, and I think "credited" the double monthly charge. Drove 10 miles to drop off the large box.

I like that my system tells me when I've left the door open or unlocked. But the system I have right now is not terribly efficient because I would have to walk through my living room with big windows to turn it off. I need to get connected by phone. But I haven't contacted ADT about it.

ADT was already installed in the home I purchased. They came out and installed the new products. The cameras and the panel they installed work perfectly for my needs. In the six years I've had them, I've had no issues. Good value for the cost. Security in general is a good addition, especially if you're somebody who lives by yourself.

We had a little problem getting the outdoor signs that I needed, but that wasn't the rep’s problem. It was just the availability at that time. My last call with ADT was somewhat urgent, because I finally had to just shut down the whole system. I had a smoke detector that had failed and kept going off on its own. But they got out here very quickly the next day, took care of it, and I haven't had any problems since. I am very satisfied with ADT.

ADT was given the highest rating around where we were, so we took advantage of it. We've been with them for a minimum of 15 years and so far, I have never had a single problem with either the functionality or using the system. It's perfect. I like the wall screen, which is easy to use and always reliable. ADT is the best I've ever seen and I don't have any interest in finding out about their competitors because we have every bit of coverage we want and need. Whether we're home at night or gone and away for a period of time, we know that everything is protected. Plus, it's not expensive.

Today, 6-16-2026, Mr. Anthony ** fixed and updated the firmware on my ADT command panel. My Wi-Fi signal was failing on the broadband. He updated it by connecting the cellular and Wi-Fi (dual connection). I have been asking for over a year about this, but I never could get a good answer until the scheduler assigned him to the issue I was having. And he installed a ring camera for my door. I was so appreciative. He was professional, competent, and very knowledgeable about what needed to be done. His supervisor dropped by, and I shared with him. He said Mr. ** is one of his best technicians, and they worked together when he (the supervisor) was a technician. Great work and thank you, Mr. **.

I got broken into back in 2010. And I got ADT coverage after I got broken into. I like their customer service. If I need them, they're there. They're available any time I try to call them. The performance of the system is good.

ADT reminds me of a good old mom-and-pop system, where they want to take care of what they got, and I'm one of what they got. We had the ADT system alarm here since I was a kid. I called the number on the thing. They gave me a quote over the phone. By the time the sales lady gave me the discount on it, I've been paying $30 a month. Between the $30 a month and the insurance, I'm getting house insurance and alarm for $214. I don't mind paying $30 for three years. Later on, I want to add some stuff to the alarm system. But I'm happy the way it is now. We got the newer electronic system at the house now.

I feel pretty safe with ADT. It works well. Never had any problems with it. It's a good service. It does make me feel safe at night. And if others are looking for a security system, I would definitely recommend it.

I like the security of having ADT. I've been using them for 7 years. However, they went up on the price. I called them and the rep said that she would lower the price and give me my credit for where they upped the charge. I called them back the other day because I got my statement again from my charge, and they did not lower it or give me a credit. The rep said that he would lower it and give me the credit for one year.

Everything is fine. The only problem we're having is our doorbell quit working. I had no idea how to fix it. I don't want to mess with it We also had a little problem with the Wi-Fi, but I figured it out. There was a time when an ADT person came over to help me restart my system because I had some scam come in, and I had to change something. I put my Wi-Fi down but I didn't realize that my security system would go down. We did get it fixed. So, everything went fine. Now I know what to do moving forward. It's been satisfactory experience overall.

My husband travels a lot, so I like having an alarm when I'm here by myself. ADT’s service package is wonderful and everything has been perfect with my experience. In the 20 years that I’ve been with ADT, everything's been good, except the installer kid that they sent to install the new system when we upgraded within the last year. He drilled a hole from inside the garage, down through the ceiling. He drilled a hole in my bathroom and strung wires up in the attic all over the place.

I'd recommend ADT. They were the first one that answered me. I set up my system over the phone. The reps were polite, nice, and listened to what I needed. It's a good package. It works well.

I’ve been with ADT off and on for about 10 years now, and I enjoy the service. I like the cost and their equipment. I upgraded what we’ve had as well. My experience with their reps has been positive, too. They worked out my problems with solutions.

I've been pleased with ADT. However, I had an opportunity through my son's company, and I went all digital. I closed my ADT account effective last Friday.

ADT's service is all right. I don't have any problems when I call them or talk to them. I told people before that they need to get ADT. If they had another alarm system that wasn't working good, I told them to get ADT.

ADT has great service. We had them in another house from 2007 to 2021 and then, we transferred some of the service to another house. We continued with them when we moved here and they gave us a loyalty program. The longer you're with them, it seems they're willing to help. They try to service the customers and keep them, which a lot of other companies don't do. They're not loyal to their customers. ADT is. They're professional and it’s comforting for the customer. If you’re going to relocate, they try to work with you, even with upgrades. We watched the house next door to us burn down and it was terrifying. Within 10 minutes, the house was gone. So, I upgraded all my rooms with smoke alarms and ADT was great. They gave us a discount.

I’ve been with ADT for 25 years now, and it’s a simple alarm system that’s connected to the police. It's been pretty good. You can do a lot of repairs yourself, or rather send out a technician to your house. If you have a new system, they'll have to install it. But most of the problems can be done. The only problem I had here was with a battery, last year with ADT. They sent me the wrong battery for one of my sensors that was out. And that took about 60 days to straighten out. But the system functions well. We've had a few missed calls due to sensors. Overall, it's been pretty reliable. We’re well-satisfied with it.

ADT is dependable. My experience with their reps has been positive too. I would recommend them.

We had a different security system when we bought this place 23 years ago and it was taken over by ADT. Sometimes it’s good, but sometimes it sucks when it comes to getting service, getting it hooked, when there’s a problem and getting someone to understand what we're telling them is going on. A few years back, someone tried to break in our back door at 3:00 in the morning. I happened to be up and happened to hear them, and I called ADT. I dialed 911, and the police got there in a blink, because of ADT. We've paid a lot of money through the years with upgrades, and we're still with them. But the service we get is vindictive of the way the service is, no matter who you have. I expect ADT’s system to work and when it doesn't, I get pissed about it.

ADT refused to activate new security system installed by outside technician despite having done so for 44 years! I called and spoke multiple times with account management personnel who confirmed that my account for both monitoring and patrol was closed effective 02/04/2026. Despite this, I continue to receive bills for services NOT PROVIDED. This is abusive and if I do not get final resolution, I will turn this over to my attorney.

I’ve been with ADT for nine years now. All of my interactions with their reps have been positive. However, I've got the older model of the doorbell camera phone. Since they have partnered with Google, there's been an upgrade in one of the doorbell cameras. I have a wired system. And I am really interested in possibly replacing my old one with one of those. They should also promote what products they're offering and how they would serve the customer better, especially with their partnership with Google.

I liked ADT’s cost and reliability, which is why I decided to go with them. I’ve been with them for more than 10 years. The customer service has been good, and whenever a technician has had to come out, they’ve been very good and everything’s A-okay. I like most the ease and comfortability, knowing they're working behind the scenes. The best feature is the remote access because I can turn the system on and off from anywhere. When we had to replace the batteries, they walked me through the process and even sent me batteries. Now, I keep my own in stock and replace them myself. I feel very secure having the system, and I would recommend others to go with ADT.

I'm taking care of my sister's house, who passed away, and ADT was already in there. I've only been with ADT about a year. The price is not bad.

ADT is probably the best available security system. I got their system for safety and because of their good reputation. Anytime I call and need help, the reps immediately do what's necessary. I had an upgrade not long ago on my house and it made me feel more secure. They always respond extremely quickly in emergencies.

I've been protected with ADT for about a year. I got the service because I was having trouble with people were stalking me, and that made me nervous. I had the impression that ADT was reliable. I tried just one other service, SimpliSafe, and after about a year, that got hacked into. So far, ADT has proven reliable. The person who installed my system did not show me how to use it and did not talk about how to use it. He just installed it. He did a great job installing it, but then he just left. It was a little odd. I didn't know a lot, so I would call ADT and they were great. They're very helpful. They walk me through things , and I'm not disappointed.

I wanted a security system and decided to get one from ADT. It’s been effective as I haven’t had any problems with it in three years. ADT provides good service, and my sense of security is excellent.

I've had very good experience with ADT. I have the basics, and I have the front door and back door cameras. They're very expensive, but it's good. Whenever I call ADT, they would respond. I also have called them to come out to check on certain things, and they came right out. You have to pay extra for that. That's normal. But if I need someone to come out, they will send someone out.

I’ve been with ADT for two years now. The performance of the system has been excellent. It's been really pretty seamless. I'm not a real techie guy, and I seem to manage it fairly well. Even if there's a problem, I call the service people at all hours of the night. That little phone app, where you look right at the phone, the technician can look at it and walk you through. That's a great option. However, it’s a little pricey. But I could justify it because of the service and the reliability of the equipment. Now, if those two go down, I'll probably leave, because it is pricey in my mind. It's affordable, but it's on the higher side. But I've had a really good experience with them. It's been reliable.

At the time I bought ADT in my first home, they were offering a service with a two-year monitoring and free installation. I've had two other houses after that and since I had had them for 27 years, they didn't charge me to put my system in in the other two houses. I've added a few features in the latest house that I have to be able to access the garage through the app and a couple of Wi-Fi doors to be able to lock the doors.

We're out in the country and we wanted some added security. The system seems to work pretty good. I like being able to arm my doors and not alarm them. Although there was a false alarm one time, ADT was a little slow in contacting the sheriff's department. That was the only time we've ever had to really use them. ADT is pretty dependable. When I was learning how to arm the system, they were very patient because I had a ton of questions about arming and disarming. It was easier than I thought. They’re very nice people.

ADT has caused more emotional damage to my family than not having a monitoring system. We had multiple (four) false alarms in the middle of the night, between 2am-4am. My kids cry if they know that I have turned the system on. After spending hours on the phone with ADT and trying to get some resolution, I was met with the scripted response of they have to come out for the same issue 3 times and determine it can't be fixed to get you out of contract. I had techs out each time to fix the issue, and it ranged from bad installation to faulty sensor. I was told that due to the inconvenience, they would waive the fee for a tech to come out and inspect. What they failed to mention, was there is also a Truck fee of a $100 each time a tech comes out, and that they did not waive.

If I could give zero stars I would! They don't deserve 1 star. Horrible customer service every time you call, customer service lies, they put managers on the phone who lie, branch managers don't return calls and no accountability to make them! David ** should be fired! I have equipment that isn't working and have been circling for 3 weeks trying to get an appointment on a weekend. They say there are 0 technician on a weekend day in my area, (Cincinnati) but I was told an exception will be made.

We had ADT before in our old house, and we tried another security system but decided to go back with ADT. We’ve only had them for five months now and it has been going good. It's a good system. It serves our purpose. We have a good sense of security.

ADT works, which is why I’ve been with them for about 25 years. It’s reliable and for security, it’s what I’m looking for. I've gotten good service and the price is reasonable, though it has gone up. People should go for it. I've had a good experience.

ADT was reputable. Our system works fine. However, when you call a number to ask for help, they transfer you to somebody else, and transfer you to somebody else, and transfer you to somebody else. You think you're calling a local number, but you're not. Also, their service is expensive. But I feel safe. It helps me feel better in the home. I hope I never need them.

My son wanted me to have some security because he was moving out. I signed up with ADT and it's been great. Whenever I explained to them what I was looking for, they were very helpful. They recommended what I should have. Any time I have any questions, I can call or go online, and everything is always good. They also keep me abreast if things are changing. They respond quickly if the alarm goes off too. If they cannot get in touch with me or my other contact person, they go ahead and call the authorities, and they come out. I like that. The website is really easy to maneuver as well. I'm not a computer person, but it's easy to go through. I'd tell others to make the call with ADT and have someone come out and them through it, like they did with me. The price is not bad but everybody wants something if they can get it for something less.

I have my own ADT system, and when I tried to sign Mary Ann up, because she's elderly, trembles a lot, and she doesn't understand the phone system, I did it through my phone. As a result, it ended up being in my name. I was assured that it would change once the service person got over to her address. So, when we got there, the service guy installed everything that he could. However, he was not able to install the door lock because something was wrong with the hole and the door, and ADT's lock requires real straight pin to go through, and her door was like at a slight angle, and it didn't go through. So, he left everything there. Then I had ordered Mary Ann a fob because she is in a walker, and she had fallen. They said that they would order it.

The main issue is that I have been paying for alarm monitoring services since 2023, which I have not received, and there is no record that my alarm was not operating as promised. This problem began after a 2023 system upgrade intended to ensure line monitoring. In early 2026, it was discovered that my monitoring had never been set up, a situation multiple representatives described as unprecedented. I have had alarm systems for over 35 years, and before 2022, Protection One provided my service.

I've been a loyal customer for over 14 years with no problems. When I called and tried to get help over the phone, talked to 2 tech guys who couldn't help at all. I was trying to change the wifi on the device to a different provider. I was on the phone for over 1.5 hours with no help. The only solution was up grade the system. Since you have all my information and can see what products I have.

If I could give them zero stars I would, I’ve been misled and lied to for over a month by multiple employees. My security system is very old and hasn’t worked for a very long time, I continued paying my bill every month without delay, I made the phone call to see what they would do for me and I told them I wasn’t going to pay anything for the service whatever was done and they agreed. I was told by multiple agents I would not be charged. But they ended up taking 228:97 upon completion from my account with a broken Z for my signature of which I had not signed nor did they have permission to take my money from my account, since this started, I’ve called ADT multiple times to get my funds back into my bank account.

I had ADT at work, and I talked to my rep about what I wanted for my home security. I've been with them for 12 years. It's all good. I like the app on the phone and being able to access it remotely because I have another place in another state. So, it's good to be able to access it remotely. I can turn it on and off remotely. With other things I have in the house, I can also get people into the house if I need to. The other thing is if we leave and forget to arm it, you can arm it after you're on the road.

ADT used to be at my parents' home. I signed up with them as well and it's been six years since I did. Everything has been good so far. An incident happened and I was glad 'cause they called right away. I'd recommend them.

The ADT system has been great. I like that I can access it through my phone.

We put ADT in our home when we were having break-ins in the neighborhood about 20 years ago. I've been satisfied with what we have, and it works. A year ago, the smoke alarm system went bad. They had to schedule somebody out to come and replace it. ADT is fast on responding. For the value of the money and the service, ADT is a top rated one. However, I heard some beeping. It was showing the little yellow line and a green line at the same time. I am wondering if that means the battery is going out.

I've kept ADT for 32 years and I'm satisfied with the coverage. I like the system and I'd recommend it. There was a little hiccup that we had as far as a disagreement on the upgrade. But other than that, everything's fine. The alert system is consistent. I like how they will call if it is something suspicious. I'm also receiving alerts on my laptop if a door is left open. We leave the main door open, but we have a glass door that we keep locked. I like that feature.

DO NOT GET THIS SERVICE! HORRIBLE, I WAS TOLD I HAD TO PAY 1600 TO CANCEL SERVICE.