ADT

We had Vector when we were in DC. But once we downsized and got a good deal on the house out in the suburbs here, ADT made an offer, and I was impressed with the offer. So far, we have not been disappointed. I'm pretty happy with my security system and the services that we have. I saw a little spider on my security camera and it let me know its activity. That's how delicate and good it works.

I've been pleased with ADT. When I've left home and didn't get the door fastened, the system lets me know, and they'll call and tell me what's going on. If anything happens around the house, it calls me on my phone if I'm not here.

We've got two systems with ADT. They're a little bit different, but they both work great. We've got one that talks to us and we like it a little bit better. It's the newest of the two. The upgrade went well. They came in and changed the telephone connection to a cell phone connection. We had them add some window sensors and that worked out well too. We've had a couple of false alarms and the police department got there in a hurry. We are glad the system works as well as it does. We can also call them up and get new signs and stickers once a year.

Our ADT system is easy to use. It's convenient to have and the cost is reasonable. We've had it a while and it makes us feel more secure to have it.

Run around galore. Call to reinstate service and after one week and HOURS on the phone they still can't get me reinstalled. Told me they'll send a rep out to reinstate me service, I took off from work and no one showed up. Without notice.

I am extremely satisfied with ADT. If we had a problem, they walked us through the keypad. If we ever had an issue and somebody came out, they were professional. It was a smooth visit. I've called through the years because of the price and they were reasonable. They've kept the price and I understand that it's gone up a few bucks. But they were very respectful and understanding on the situation because we're on a fixed income now.

I have one of those sensors from ADT on every single door and window in the entire house. I also got the small iPad thing that has all the features on it that I can turn off and on. It’s right next to my bed. Recently, my service provider for my television who handles my Wi-Fi came out and put all new equipment in and had to change the Wi-Fi password. I called ADT because I had no idea how to do that and there was a very nice young lady. It took an hour, but it wasn't her fault. It was a tedious thing and she walked me right through it. Never lost her patience with me.

I have the door sensors and carbon monoxide detector from ADT and they all work great. The technical support's very polite, too. It doesn't take them any time to do what I need them to do. They've walked me through whatever is going on. A friend's daughters were here one weekend and they had left the front door ajar. When I went to work on Monday, I went out through the garage. The wind eventually pushed one door in and set it off. The police officer was here. He checked the bottom door and it was unlocked. I was worried about a break-in, but it was because I didn't have everything secure. I tried to tell ADT that I don't think it was anything to worry about. But they were already en route. The police officer was here waiting for me.

I got a new system put in because we moved. It was flawless. The only issue was ADT sent me a bill for the last house for this month. But I got off the phone with somebody 30 minutes ago and he cleared that up. ADT's is better than the last app I had. I could turn on my lights from my phone.

I purchased a new system from them. I have had ADT security for years but decided to upgrade. One of my cameras/floodlights does not work. The call in customer support has been terrible except for one individual. They have been out already and replaced the camera only. Now I find out that they should have replaced the entire floodlight. Time off work and unknowledgeable customer support. Starting to wish I would have gone to another brand.

I have everything hardwired, but some of the windows are on a battery, the cameras in all the places I need. Everything's good. We even added on a couple cameras after we purchased. I haven't had a bad experience. ADT sent batteries to me free of charge when I got the chirping noises, and the techs have always been courteous and on time if they ever had to come out.

I have nothing but great things with ADT. They've never disappointed me. They're there when you need them. If there’s a problem, they fix it.

Just had my ADT Home Security System at a second home send an alert that my hallway alarm was activated. I called ADT to investigate what was being done in response to the alarm. I waited for the 'next available' for several minutes. ADT said the police had been notified and would respond. IF there was a problem, the police would call ADT. However, if it was determined that it was a false alarm, the responding police WOULD NOT notify ADT. We could assume everything was secure. NO ONE WOULD LET US KNOW ANYTHING. ADT said we could call the police and inquire if we wanted a definitive answer. The police said they considered the call of an activated alarm a low priority and would send a unit when one became available. What a colossal waste of money!!! ADT is fired... They sell a line of snake oil. Sounds great, but does nothing.

ADT had a special going on. They're a well-known name and would probably be the best. I have their basic security system. I like feeling more secure and the ease of using the system. I've had it for three years or more. I reach out to them for general questions and when I order new signs. I'm satisfied right now.

Have been trying to cancel service since beginning of March 2023. I was told by JOEL that it was being cancelled and that was March 28th but they continue to take payments out of my account. There is not enough space on this page to tell you my experience. All I can say is stay away from this company. We went back and forth trying to get them out to take care of a problem but was unsuccessful. Try living 23/7 with a loud noise from the system every 2 minutes and no one would even help me over the phone to try to cut it off. But still collecting money. PLEASE stay away from the company.

The gentleman that did the installation explained everything to me. He recommended I get the smoke alarm and the monoxide detector which I did. I've got regular smoke detectors in all my other rooms, but in the main dining area, we put it because that's throughout the house. He was very helpful and polite. He showed me how to use it and how to key stuff in. ADT offered to send a technician out before, and I said, "We're living way out here. If there's something they can walk me through on the phone and see if we can get this reset, I have no problem doing it if they have patience to tell me how to do it." A gentleman came on the tech line and walked me through, and we were able to reset it and get that beeping to stop.

The guy that did the installation of our ADT explained everything. I got the sensors, the monitor and the Ring. My son set it off the other night. They called me, but I was asleep so they sent out the police.

I thought ADT would be difficult to set up because I'm from old school and I don't catch on things very well. But the rep showed me good and I caught on it good. I like the camera. The only thing I don't like about it is I can't see people who come up my driveway. And sometimes, when I'm on my YouTube or looking at something on my phone, I can hear a little beep, not going to the fire station. Other than that, I'm satisfied. I feel comfortable that I'm protected.

I'm happy with ADT. It has saved us a couple of times. I feel a whole lot more secure having it as opposed to not having it. I like the fact it's outside the windows. If anyone tries to break in that way, I like it that they have that extra feature there. The camera does a good job. If I had more money, I would invest in getting another camera for around my garage. But for now, I know who's coming to the door and who has been there.

My experience with ADT is great. We have upgraded once, and the technicians were very professional. I like the billing because I have it set up. I don't write a check. I don't have to worry about it. They just automatically withdraw every month out of my account, and it makes it super simple and easy for me. I also like that ADT gives me a sense of security for the home.

The reps are very professional. They take care of the problem. I'm satisfied with everything about the system. It gives me peace of mind. I've got a security system that I trust.

Everything's been good with ADT. The installation was perfect. The guy was really professional, very friendly and he did a good job. I like everything about the system. It makes you feel secure when you're off like on vacation. You don't have to worry about your house. Plus, I can cut my lights off and on if we're coming in and it's dark. I like ADT. I'd recommend them to anybody.

ADT's package seemed pretty comprehensive. There was a smoke detector and a carbon dioxide detector and they went all through the house and made sure all the windows and the doors had sensors.

Can't cancel. They continue to take money and won't let me cancel. It's a nightmare. Go to another company and don't do auto pay. Customer service runs you in circles. ADT has them carefully trained to screw you.

I've been with ADT house after house. When I came to this house, we brought them here and we've never had an issue. We can call them 24 hours a day, seven days a week, and they've always been there. They're very polite, and everything they've committed to do, they've done and above. Everything works fine. One time, we weren't sure about something. One of the units was beeping and we called ADT and they could tell us exactly where it was and we had to change a battery. No big deal. The system gives us a chance to sleep easy at night. We have a two-level house and it gives us that security where if an alarm goes off, they gotta get upstairs before they can get to us and we got panic buttons. It's awesome, and if I can operate it, it's simple.

ADT was one of the best so I called and had them come out. They came and we went over what the needs would be and we settled on that. I'm totally satisfied with my system. When I first moved into this house in 2012 and I had an outdated system. Recently, I had done some renovation work in the house and I had ADT come out and they redid the whole house on an updated system. This house is so protected and nothing can ever happen. I am very secure and I have no worries whatsoever. Give ADT a call and have them come out and go over everything.

These people prey on the fears of their customers. That’s fine in so far as it motivates you to buy into their business model. The part that makes this company so insidious is the way they handle their business model. They lock you into a contract and won’t let you out of it without paying off the entire thing. To make matters worse, you can’t request to not have the contract renewed. You have to remember to call a short time prior to its renewal in order to ensure that it won’t renew. Even then, you better check the day or two before to make sure it wasn’t “missed”.

Whenever I call with any kind of problem, ADT always knows the answer. If they don't know the answer, they’ll go get the answer and come back to the phone. When the battery in my smoke detector went out, they told me how to change them so that was helpful. I have the basic package and it's good. I feel more secure with having a system in my home because it's dependable. Whenever I need help, I can call and that's reassuring. It's easy getting through to a representative. I'm overall satisfied. Go with this system because it's reliable.

We had a series of break-ins in our neighborhood. The last straw was my neighbor right beside me was broken into. That's when I decided it was time for me to get an alarm. My neighbors have ADT and they told me they were satisfied with it. I got it too and I am 100% satisfied. I have any possible entry sensors and the smoke alarm and they're functioning perfectly. ADT is easily accessible and they have knowledgeable representatives. They have a rapid response to an alarm. When I had the battery of the window sensor go dead, I called ADT and a tech came and fixed it. I’m much more at ease with the system in place.

We're pleased with the functionality of our system. Everything seems to be working fine.

I filled out an inquiry about a home system and stated that I wanted to be contacted by email. Within two seconds after completing the inquiry an agent called me. I told the agent that I needed to be contacted by email. The agent refused to hang up until I had to hang up on her. I told her I did not have time to talk. She kept going.

The guy that hooked my ADT system did well. When I go to bed at night, I don't have to worry about things. I live in a decent area. I live in a bi-level house with basement windows that somebody could smash in. Everything's good with me now. The only thing is I don't carry my fob with me anymore. One day I set the alarm and I went to work. When I was driving on my way, ADT called me and asked if I was okay because my alarm went off. I must have touched my panic thing on the fob. One other time after I got the system put in, I went down to my basement, the basement door into my garage, up the garage door, and took the garbage out. I was standing out there talking to a neighbor when the police showed up. When I opened my basement door, the alarm went off and I didn't hear it because I was outside. It couldn't have been more than five minutes that the alarm went off at the most.

Sometimes the main camera doesn't pick up everything that comes to the door. I had somebody ring the push button the other day and we kept looking and looking to see who it was. They dropped a package, but it never recorded when it came up. But it recorded me when I went up. I contacted ADT to do a troubleshoot. They did a troubleshoot over the phone. But it's the same thing. Sometimes it works. Sometimes it takes a few seconds or a few minutes before it shows anything. But ADT is a good company. Their customer service is good. I might renew my contract with them when it comes up.

ADT is a great system and we will continue to have it whether it's here or in some future home. The entire system, both, technical and personal, works very well. It's a fair price for the quality given. Their customer service, whenever there's an issue or a problem, is very understanding, knowledgeable, and responsive. They also came out and we upgraded the system with the new touchscreen control panel. They did a thorough job. A few months ago, the voice activation, when you open the door said, "Slider open." The voice activity was not working. When I called and talked to an associate, they very easily and quickly guided me right through, going through the tools and all the rigmarole that you go through in resetting the system and it's worked fine since.

We added the fire alarm upstairs and the interactions were fine. The installer came in, drilled the holes, stuck the thing on the roof and it was a fine deal. They helped us go through some stuff and reprogram it. We had a couple of the main batteries I had to take out and replace because I didn't know how to reprogram it. But the techs were awesome. They explained everything and were out within 24 hours of my call. The ADT system gives me the peace of mind that when I'm away from the home, the home is secure. The quality seems to be comparable with everything that's out there without making full major switches. It’s a good system. I'm happy with ADT. If the home was newer, there would probably be upgrades that I could probably do or might think about. But it's an older home with limited plug-ins and outlets, so it limits us to what we can upgrade to or use.

I've had ADT for different years and different times. Everything's good. It works good. ADT is a good product. I've seen other ones in different homes, and I think ADT has a lot to offer and they do a good job.

I've dealt with ADT for probably 25 years and last November, I had the security system brought up to date. I had the doorbell thing and the camera put in. My daughter has the app on her phone because she understands technology, so we have access to the system. I'm almost 80 years old and I'm home most of the time, so I also know that somebody's at the door. I’ve got the iPad stuff that tells me away, stay, and when somebody is at the door. I can understand that. I feel very safe and secure with the system. I'm satisfied with it.

The tech came out and helped me out last week. He installed the garage sensor and put my new battery in too while he was here. He was nice and friendly. He did a good job and everything's fine right now. I'm happy with everything I have. I need security and the security system makes me feel a lot better. ADT is good and I've had no problems with them.

The cost is too much but the quality is okay. I feel safer with it than without it. Also, they were very obliging and very helpful when I had to contact them.

We like ADT. The only issue we have is that a lot of these cordless devices that we have has low battery or no battery. So, if you need to reset the system to put it on, it doesn't work. That's a dangerous thing. When we call, the rep says, “Somebody will call you.” We had a call from somebody a month and a half ago, and that person was asking us all these questions. He said they will provide us with battery as long as we can put it in ourselves. I said, “Fine. Just send us the battery and maybe instructions how we gonna put it in, and we’ll have no problem. We'll figure it out.” He said yes, but we never received anything. Other than that, we're happy with the features of the system. The cost is reasonable and the reps have been very helpful.

I had a guy come out a couple of weeks ago and he changed one of the sensors. The alarm went off a couple of times mistakenly and they took care of it easily. It's been fine. However, my front door alarm was going off all the time. So I had to have a service call and the service guy came out. The sensor on the front door was bad. I had to pay for that and it just didn't seem right. I didn't have an option, so I paid. I wasn't really happy about that. But I'd recommend them if somebody asked.

The guy from ADT came over and fooled around with the monitor and said, "We got the problem fixed." They charged me $63.13. But there was nothing wrong with my unit. He tried to tell me that the system was down. But the system wasn't down. I called ADT and they gave us a discount. Instead of $63, they are only gonna charge us $29. The billing department said, all he could do was give us a percentage. He could not give us the money back. However, when the guy was here at our house, he told me, "I will not charge you for this service call. If you see it on your bill, call the billing department, and they will go ahead and waive it." But they didn't waive anything. But I like ADT and the system. The stuff works really well.

Everything's good with our ADT system and their customer service has been super. They do what they're supposed to do and the cost is reasonable. I used to be a licensed private detective in Illinois and I used ADT on the alarms that I put in, so I had a lot of experience with them. Their reputation is just proper.

I've recommended ADT a lot of times. It's my security blanket. It has done what it's supposed to do. I get called if I accidentally leave the system on. I like the fact that I can turn the equipment on or off when I'm in other places. I had to have my doorbell replaced. At the time the rep said, "You've been on the system for two years, so I need to check everything and make sure it's all upgraded," and he did.

I like when I have a problem that I call and, the majority of the time, the persons are very helpful and gets it taken care of. Or if they don't, they explain how for me to do it. The only issue I've had is changing batteries. I was on the website and I texted, and the rep led me through. The lady was very kind and patient with me. I have the door and I'm able to turn it on and off. For example, I got some pets and, when I'm out of town and they come take care of them, they are able to call and tell me that they're on their way and I can turn it off from wherever I am and turn it back on. I've been on a cruise and I got a very sick family member that I went to, and a lot of times I don't have my phone so I could call and ADT changes it to the police department. I feel very safe knowing that it's taken care of. I tell people all the time about my experience.

The equipment has worked. I had a phone call one time at 4:00 in the morning. They picked up on a loud noise and reported it to the police. Also, one time, I made a mistake when I forgot that I had armed it and came in. They called me and asked me the appropriate questions. But one time, someone said they needed to upgrade the system to a 5G and I gave them a time and date. Come that time, nobody called me to say they're on their way. I called ADT and they said they have nothing in their system and that I was already 5G from two years ago. Other than that, ADT has been fine with me. It’d be nice if the rate was a little lower but my peace of mind has been fine for the last seven years.

They had a rep come and he looked at what we needed. The installer went over the things and we understood them. He made sure we were able to work the units before we left. He said if we had any problem, we could call him. When we call, they usually take care of the issue and walk us through pretty well. ADT is outstanding. They're always right on the phone, making sure we know what's going on.

They’re very professional. I had a problem with some of the sensors and that was resolved. It's always a positive response. If you're looking for a good service, then ADT would be a good one to go with.

My old cameras were okay, but the upgrade to the Google Nest cameras is significantly better. I can zoom in better, and the clarity and facial recognition have improved. The app is good too. It’s just ADT needs to get the combo done where the Google Nest and the other cameras are all on the app. They said it is coming. It's just not complete yet.

We would recommend ADT. They're easy to work with and they provide peace of mind. The alarm and the cameras protect the house. Last year, ADT came in and installed something in my existing system. The reps are always helpful, and the system works well.

My dad said that having a security system keeps honest people honest. If they really wanna come into your house, they're gonna come in. It's a deterrent. Still, ADT's service has been good. If I have a problem, I can always get ahold of a person, not just a recording, and it's easy to get through.

I got ADT door and window sensors. We updated the batteries. We had to put all the batteries in. But I'm not happy with my camera at the back because it doesn't always record when there's movement out there. And when I first got the unit, I had some issues with it to watch if I'm out. But since then, it has been good. ADT's response time is very good.

I couldn't set the alarm and I was getting a number. I called ADT and the gentleman said that we needed batteries. I went out and bought batteries. I spent $18. My husband put the batteries in and apparently, it was hardwired. I was a little annoyed. That should have been known when the gentleman told me to get the batteries. We had a service call. The tech was right on time when he said he was coming. The experience with him was top-notch.

I like ADT. I have everything they offer and my system is up-to-date. I have the service for 30 years now and everybody I dealt with has been pleasant.

I made a phone call to ADT and they were professional and kind. They installed everything. The system is working well.

They gave us options on what kind of equipment we wanted. Our installation was easy. Our system came with a standard doorbell with video. But there is a problem with the sound on my phone that I get from the app. It's very low and I never know when somebody's at the door. I checked with online support and I can't change it to make it louder. So, I switched out to a Ring. But I don't have the Ring hooked up with ADT. Other than that, anything else is fine.

ADT was offered to us when we built our new home. I got it in January. The sales rep was nice and the installation was fine. The system is easy to use and does not have a lot of complications. I like it. We had an issue here that was possibly lightning and it messed up my video doorbell and I had to get that all working again. The rep sent me directions but I still have one issue left. The girl that helped me that day was very nice. The other issue was the monitoring on the video doorbell at the front would just go off every few minutes all night long and there was nothing there. My son went on my app and took the motion thing off because I couldn't sleep. I've got to call ADT and get them to come out and check on that or tell me what to do.

the representatives have been good. They know what they're doing. We had a lightning hit here at the house a year or so ago. There are several window sensors that even though we were paying quite a price at the time they would not replace. They also didn't reinstate the detector that we were paying extra for carbon monoxide monitoring because it was due to the lightning. So those things are not functioning. We ended up paying quite a bit to replace some things, but the whole system isn't functioning. The only thing that ADT told us at the time was we'd have to pay quite a bit to get those things taken care of.

I feel safer having ADT in my house. The app is convenient. I can turn the system on and off on my phone. If I go some place, I can turn it on and when I'm coming home and I get in my driveway, I can turn it off before I open doors. One time, we had to replace the battery on one of the sensors and they sent a tech out. He was very nice and friendly. He put the battery in and checked the whole system while he was here. I would recommend ADT, especially for women living alone.

I have a very basic package where I have the keypad, and the battery where it's hooked up in my attic. It calls the police and 911. I have the motion sensors in the house. I also have the audio, and glass breaking features. Overall, I'm satisfied. I did find out that the system is hooked up to my landline. I've been in contact with ADT so much during these past few weeks, because my landline wasn't working. They hooked me up to somebody in the technical department. I spoke with him, and they went over exactly the same thing the first one did. Then I had a technician call me back for a more in-depth conversation on the phone the next day.

I have the motion sensors for several doors and windows with my ADT package and I'm satisfied with what I have. I also called their customer service once and they were very helpful.

The ADT system is very responsive. One time, we had a false fire alarm and they called instantly in a few seconds. It was great. The battery life is two years and if we lose power and the battery needs to kick in, it's going to be less than that. It's a 3.7- volt battery and we need to order it when we see it's low because we can't find it in the market. The command system is very stable and we've had no malfunctioning so far. If there's something going on, it notifies you beforehand and that's all the features that any consumer would want to have.

My package with ADT is old so I just have certain windows that have it on and then, I have glass breaks and the monitor. They said I don’t need an upgrade and that there’s no sense in putting the money into it because my system is in good shape. I am very pleased with ADT. Talking to the reps on the phone is always pleasant. It's always caring about the customer. I just have good things to say about ADT or we wouldn't have been with them as long as we are. We've had the system for 29 years and I never wanted to go to anybody else. I have called about anything and they have been right there. If I need signs or if the battery is low, I get that. It's a good experience with them.

I love the ADT System. It's easy to use and their customer service is outstanding. I'm able to get notifications from out of town and I can get notifications from my camera. I love that if someone comes to my house and I need to get them in the garage door, I can use my app to get them in the garage door. It's a great system. It's also Alexa-compatible, which is good too. I'd highly recommend it.

I had ADT for years. I like the company. The reps have been very helpful. I got a good package. When I have a problem, I just call them and ask them to troubleshoot it or to walk me through it. When my smoke detector was going off, one of the ladies walked me through it and told me how I can cut it off. It was resetting it. She was very helpful. I'm pleased with ADT's service.

I had a door camera installed. The system is very easy to use. ADT works. I haven't had any false alarms, so I'm happy.

I was offline for over 10 years and did not know it. They do not care about your security, as they do not check to see if you are connected EVER. It is all your responsibility though you pay them every month if the system is working or not. If you have dropped your landline, please make sure you have gotten a cell signal option from them. If you have a code "FC" showing on your keypad it means that there isn't a connection to ADT and NO ONE is coming to help you when the alarm goes off.

Ok, Where to start I moved from 1 house to another. called ADT to transfer my service they told me to transfer to ADT Blue so I can set it up so I did. Now I have a collection agency after me because they did not do what they said they would do. They were to waive my cancellation fee because I was staying with them. I now pay for ADT Blue and they are trying to collect a cancellation fee from me. Called multiple times to hear from them that it is all taken care of. But it's not, I just received another letter from a collection agency saying to pay or it will go on my credit. This is very frustrating as I still pay ADT. I would not recommend this company at all because they are scamming me.

I’ve been an ADT customer since 2017. Decided to use them for our new home and called to set up installation. I was told by the dealer that the front and back cameras would be included in the monthly fee. Scheduled the install. Installer came out and we walked around the house where I explained what we were looking for. Didn’t realize that the cameras would increase the monthly cost but decided to move forward with the plan. We walked around the house and the installer wanted to sell me on a flood light camera that would replace the light fixture for the back. He said he couldn’t install it but my husband could. Something about the electrical. He then sold us on the same thing for the front of the home. We had the decorative light fixtures off of the house because we were painting. I was relaying to my husband who didn’t understand that he meant the floodlight camera would replace the decorative light.

ADT pulls out 152 dollars out of my bank account without my knowledge. I have tried 5 times to contact them, and each time they hang up on me when I explain my issue. I just want my money back and to cancel my account but they will not talk to me. It is illegal to pull money out of my account without me authorizing it.

DO NOT PURCHASE ADT. SHOP ELSEWHERE. YOU CANNOT DO WORSE! 1. I buy equipment & 3 yr contract for home. I pay every month auto-deduct. 2. After 6 months, I begin getting false alarms: downstairs bedroom broken window. 3. There is no broken or breached window anywhere in home. 4. I call ADT tech support. It takes forever to talk to someone. 5. ADT runs remote tests & I'm told nothing is wrong! 6. Something is wrong because the ** alarm keeps going off. 7. 1 phone voice transfers me to another. 8. I am asked to explain problem again. I just spent over an hour explaining & running remote tests!

We updated to the most current service two years ago and since then, we continue to get false reports, and it's in one particular part of the house. Three weeks ago, another guy came and spent an hour and replaced some kind of monitors and left. Earlier this week, we had two more false alarms from a window in the same room where he replaced a monitor. I've called and spent hours on the phone but I didn't call this time.

ADT has done good for me. ADT gives me a phone call when I accidentally set off my alarm, but I shut it off with my keypad if I'm home.

At the beginning, I had a lot of problems with the motion sensor inside because I was getting a lot of false alarms. I couldn't find anything specifically because I don't have any animals inside our house, but something was triggering it. So, I decided to get rid of the motion sensors and ever since, the problem was solved. Recently, ADT upgraded to 5G and they came in and replaced the cell signal. Their techs were good and everything was very clean. There no wires were showing and everything was nice. So far, my alarms are working good and I hope they continue with a quick response. Once the alarm goes off, I get a call right away. I also hope they keep the prices low. They've been pretty stable and should keep it that way. If they start getting higher, that would be a problem. But as long as that is affordable, then we're okay.

My ADT system isn't working. It isn't responding when they're trying to do a test. I have spent forever trying to get them to send someone out to help me fix it and to expand the thing, but nobody ever called me back. They say, "Go online and do this and this." I don't have a computer. I'm older. I don't care about paying a bill but I want them to come out and fix it.

ADT has been good. When the cost goes up, I call and complain, and they usually bring it down for me. I’m a satisfied customer. The system lets me know when all my doors are opening. That's what I mainly use it for. Recently, I had to get a new battery 'cause it went off. They mailed it. A rep came out and let us know what the problem was.

I've been with ADT forever. Recently, I added the push button if I fall and the monitoring for that. I love it. Their customer support has always been so good. They've always been so responsive. What I really like about them, is if I accidentally set the alarm off or something happens, they are immediately on it. I get a call immediately. If I accidentally hit my button, and I can't get it turned off, they're checking to see if I'm all right. I'm very pleased with the service that I've gotten from them. The techs also seemed to know their business and were well-trained. I was happy with the results.

Absolutely horrible customer service. I could not even set my system 1st day due to technical difficulties. Extremely long hold times. ADT sure likes hanging up on people. BLINK at least has awesome customer service. I thought ADT was suppose to be really good. They sure do not like answering questions or calling back when they hung up on you.

The ADT system is really good. They will notify me if one door is open or if we left it open. I will recommend it.

Updated on 5/17/2023: Do not be fooled by ADT responses to concerns on this forum that indicates that they will work to find a solution. That is clearly only for public consumption. My personal experience was that they do not really care about trying to find a solution, only about putting out a perception that they do. I have a previous post re: concerns with ADT upselling my elderly parents and not offering flexibility to address the fact that they have a system that they are scared to use as it has resulted in multiple false alarms. I even offered to pay for the removal of the equipment.

This is the absolute WORST alarm company of all time. We used ADT Blue and when we moved residences our hub wouldn't connect. Despite countless hours on the phone with their outsourced customer service we were unable to connect and paid for service for months with ZERO connection and no one I spoke with at ADT had a shred of concern that we were paying for a service we weren't receiving. When I finally got so fed up I had to cancel service they refused to waive the cancellation fee and charged me $1,500 unless I agreed to stay with ADT. Don't waste your time, money, or energy on this awful organization.

This company charge me for the last 5 yrs $142 dollars a month after I paid the whole camera system equipment and labor, and every time I have a problem I can’t get them to fix it, technician come and talk about charging me, when I tell him that I pay $142 a month for service and warranty they light and leave! I call customer service and nothing they can’t do, but only want to give me back $100. I always end up private local guy. They come and fix my issue (of course pay the local guy). Don’t get scammed by this company people.

The service is great, and especially, with the cameras. We just added one more camera. It's a really secure security plan and system. ADT is the number one in this area. But it's sad that we are terminating the service because we're moving out of state.

I've had ADT for over 20 years and I liked the service when I first started. I've done some upgrades and had some additional stuff installed. Everything is good. When I call customer service, sometimes I have to call more than once. But once I get a person who knows what they're talking about, it's good.

The rep explained the process very well and the installers were great. The last guy was really good. He took the extra time to tell me what I needed to put in as far as Google Nest services. He also told me everything I needed to make the cameras stay online. The guys prior fixed them but didn't realize how big the home was. So, my cameras kept jumping off a lot. Other than that, definitely go with ADT.

The features were good until the camera quit working. We changed internet and the security camera we wouldn't come back on. My wife tried to call to see what they would do about it and they just gave her a link to troubleshoot it ourselves. It doesn't work at all right now. Also, they had a deal where they’d give a $100 gift card back and I've never received it. That was part of the reason I went with them. That paid back for part of the installation but if they had told me it was gonna be three to six months, I wouldn't have even done it.

There were two technicians who came in. One says he’s from ADT and the other guy says he’s an ADT special rep. ADT installed the equipment and now they're saying the equipment is not theirs so they don't cover it. They could have better customer service. I'm thinking about switching over.

They did exactly what I needed done and checked all the devices I needed. They were very informative and helpful. Everything is working well right now and I'm happy with the service.

ADT is good system. They did a good job. Fortunately, we haven't had any problems with the system. I had to call up one time about changing a battery and they told me how to do it and I did it.

When I called the customer service of ADT, they tried to help as best they can. If not, they'd send me to somebody else. The problem is getting to ADT, ‘cause you have to stay on the phone a long time just to speak with them. But besides that, everything’s good. I also like that if I can keep it running, the way that it comes to my phone when somebody pulls up in my drive, I can see everything around the drive. The camera’s what I really like about it.

With ADT, I like the ability to do everything from my phone. I can turn the system off upstairs without waking my husband, doing it in the bedroom or a panel on the wall. I'm also happy to have the smoke alarm and the carbon monoxide detector to where they can detect if there’s a problem. They're also very fast on taking care of any problems.

They always get back to us in case we set off the alarm by accident, which used to be all the time. They were also very helpful in fixing something. They sent the parts and helped us when we needed it on the phone. All in all, the features are great.

The system meets our needs and ADT’s service has been perfect. Many times I've had to call regarding something that happened and they've been able to troubleshoot that or they sent somebody out.

I had a sensor not working. The first time, it took a while being online and I finally got somebody. She was unable to help. So, they ended up having to send somebody out which cost me 100 bucks. And it was just a reboot that had not gone all the way through. That was not very happy because it could have been something that should have been fixed or at least tried because the next time it happened, the guy I called was able to walk me through it. So, I was not pleased about that.

Updated on 03/31/2023: I wrote a review about ADT on March 20, 2023. Received a response from ADT on the 21st. The response indicated that ADT personnel were nor able to locate my account by my name or street address. Well, ok I find this a bit concerning. On March 22, 2023 I sent the ADT representative a PRIVATE response including my name address complete with city state and zip, and phone number. I have yet to hear from anyone regarding this. The representative indicated her name in the original reply, but seriously how many numbreds of people does ADT employ who are reachable via the 1-800 number she gave me, which I already had by the way. Why did she NOT send me her direct extension or department. Anyway I called the 1800 number and of course I had no idea what department this person worked in, and basically got nowhere.

We brought our aunt to Michigan and when she was living there, we put in the alarm because she wasn’t in her house. After we bought the house, we just kept it. We have the motion detectors in the house and when we brought her back down, we had the agent come out and we went over everything. My aunt’s house is out in the rural area, and we added a piece on the front of the house and it will alarm and send off a blinking light.

I've had my system for 30 years and it's been great. I have the monitoring, the smoke alarms, and if I'm sick and need medical assistance, I press a button. Also, it's got all the fire prevention things and the Pulse system, which is the best part of their product. I have the remote to lock and unlock the system. If I'm in a hurry, I can just go get in the car and from there, I could lock the system. I wish the system was cheaper, but I'm getting good value for what I'm paying. Also, I have an excellent relationship with ADT. Sometimes I open the door without checking to see if the system is locked or unlocked and they're very quick at sending me a text and an email before calling the police. The reps are very helpful and courteous.

This ADT guy I had was absolutely great. His name was Mario, and he had come up from somewhere in Florida to help out. He showed me every single product that ADT had. I told him I only wanted the basic. So, I have the panel, the ring doorbell, the camera outside, and motion sensor in the house. Then I went ahead and got seven door and window sensors. The monitor that I have in the house is only in use when I set the panel for arm away. Then the door sensors and window sensors work every time. You can hear that when you open the door and open windows. I have my yard sign up, and I've got window stickers. If you look up ADT on Google, it will say that the burglars will not choose your house in a lot of cases if you have the sign or the window stickers.

I had a guy come in when the sensors needed to be replaced. While he was here, I also had him replace the master battery in the main system. He was in and out in a day. He troubleshot the problem and corrected it. Now, the system showed everything was fine, but later on that night, it did react again. So, he came back the next day and took care of another sensor. It showed up as being bad but he couldn't detect it the first day he was here. Overall, the experience has been great. But the price is a little high. I'm beginning to doubt whether the cost is worth the service because I looked at other providers offering similar coverage for a lot less. But now I understand that everybody, including ADT, gives a beginning price to get you to sign up, and then they raise the price over the years.

ADT is a very satisfactory service. Their customer service is great.

The installation was perfectly a breeze. I feel really secure with this system. It's so sensitive that it goes off when I don't want it to. It's doing its job more efficiently than it should. For instance, when my husband plays the guitar and the room vibrates, it sets off the motion detectors. When the lawn man comes and uses the big industrial strength leaf blower, it sets off the alarm. When I'm cooking and overdoing some things and it causes some smoke, it has really sensitive smoke alarm. All of those things are wonderful. They're annoying in the moment, but I'm really happy that it works that well.

I have had a very frustrating experience with your customer service agents, to try and get an initial installation appointment. The first agent spent 45 minutes, only to mess up my email (in spite of me spelling it out) and scheduled us for the wrong date. I spent the next few hours, trying to get it rescheduled, got transferred multiple times with different people, all of them repeatedly asking just my name and address, with no clue whatsoever, I finally get 2 phone calls yesterday and the day before, saying they have rescheduled my appointment again without our knowledge. I get it finally scheduled today and there is no sign of the technician yet (we are well within the 4 hour window), with no phone call yet as well. I am not at all impressed with this quality of customer service, waste of time and supervisor was not available/not ready to speak with a qualified customer with a genuine complaint

When we moved into this house, ADT was here already so we decided to do that as well. But we had some of the things rewired and hooked up to the phone. The reps were pleasant. A couple of times we called them when we had some problems. They were supposed to check it and test it but things didn't work the way we wanted them to. So, we called and got help over the phone. They were always good about that. They were friendly and professional. We need to add some cameras and we’re going to reach out to them soon. We're happy and satisfied.

Anytime you go out, if you don't set the alarm, ADT is gonna let you know you need to set your alarm. We're old-fashioned and we do everything manually but sometimes, if I go down the street and I’m not sure if I set the alarm, I’ll pull it up on my cell phone. I just upgraded to the new pad last year and I have been extremely happy with it. ADT has extremely good service. They do what they say they're gonna do and I would recommend them in a heartbeat. I don't plan on going anywhere else.

I like that when the alarm goes off, ADT responds quickly. The last time it happened was the early part of this year. I wasn't home, and I got a call that my alarm went off. When I got home, all my doors were locked still. I was afraid to come in the house, but I called ADT back and they were quick to get ahold of. The rep talked to me until I checked my house and my closet. Everything was in order, and I don't understand why it went off.

I lost my job. They say they work with me. They call 10 times a day. I had to block them. I've called them. Supposedly they credit my account til May but I still keep getting calls. I'm about to have them come get it out of my home. They said the calls will stop. They haven't. I called 3 times today. They come up with an excuse. I wish I never got them. Stay away from them.

I'm satisfied with ADT. The service is good, the installation went well, from signing up to completion was quick. I have the window features and doors. The keypad is easy and convenient. I added some window protections. Sandi who's a district sales manager set it up and sent out a technician to install those. Everything went smoothly.

I made the mistake of looking into ADT for a business. Not only have they called me incessantly, but attempts to ask them not to call me have been met with hangups from 815/410-1319, sarcasm, snippiness, wrong phone numbers that tried to offer me a $100 voucher (India) that were clearly bogus, and refusal to be connected to the corporate headquarters customer service or leadership at 561-988-3600 where an operator tried to push herself off as "escalations." One half hour wasted just trying to get off a call list. Even a call back resulted in no one being on the other end of the phone.

We have ADT Security system with camera, The cameras never work. I have called numerus times to no effect. I called to cancel the cameras, ADT refused to cancel the cameras. I asked if I paid off the equipment can I cancel. They said yes if I pay an $800 fee. The equipment sucks. My daughter set off the alarm no one ever called, the cameras never record. They charge outrageous fees to disconnect. I would rate -5 stars if I could.

I'm very happy and satisfied with ADT.

We bought a home that we recently sold for financial reasons and canceled the security account. They automatically charged us for the balance on the equipment and fees we owed on the rest of the contract ($600). But now they tell us the contract has a penalty (well, they say it's not a "penalty" but I don't know what else you would call it) of $1500 if you cancel within a 5-year period. The only way to avoid it is if you stay with them and open an account on another home. This is in the contract in black and white, which I now know, but somehow our "agent" who sold us the ADT system failed to highlight this provision for us.

I'm satisfied with ADT. The customer service has been great when I call. I have nothing but positive things. I never had a problem.

I'm very happy with my service package. When the techs come, it's always pleasant and I'm very comfortable with them. I would definitely refer friends to ADT.

I’ve been with ADT for three years and the experience with the reps has been top-notch. I have safety and security with having the home security system.

With AT&T, instead of doing everything back on the main panel, which is in the laundry room, we had little chirpers. We had one upstairs and one downstairs. When I went with ADT, I wanted to recreate that scenario, so we got two of those. Then we added the smoke detectors into the system, which I thought was a phenomenal deal. After we had the initial equipment installed, we added some stuff. Then, we had minor problems and the last one we had to do was a software upgrade. The ADT techs who came out for those were all great. One time, we engaged one of the reps on the phone when we were having the whole inside of the house repainted. We had to do a ceiling in one room and our painter had to mask the alarm device there. That set it off. So, when ADT called, because we couldn't shut it off, we asked the lady if she could disable it on their end until we were done painting. And that worked out well.

Just follow the instructions. If you're in doubt, give ADT a call. The telephone support team is superb. My most recent experiences have been over the top. Our rear camera stopped recording, and the first time I got through to an individual, they got it on, but it didn't take. I called back, and the woman that I spoke to walked me through the process. She had to do a couple of things but she did the work and had the camera working within five minutes. We were never disappointed from the work out. It was just a glitch in the system.

Sometimes, it's frustrating to speak to the customer service team because you can't get through, but once you do, it's good. The cameras are cool because you could see if anybody's in the house. We've had several people asking and we've told them that we like ADT and wouldn't switch.

When the system was telling us we had low battery, we had a tech come and he assessed that there wasn't sufficient power in the system to keep all the balls up in the air. So he put a second power source in. We also had ADT send us two parts which they then installed. Everything was kind of on an even keel for a little while and then we started getting these messages that the system was not right. We got it done in a couple of different stages with the system acting a little bit unhappy in between. But they finally got that straightened out.

I like that ADT is 24-hour monitored. I have the whole nine yards. I also have my wife on a medical alert button that's ADT. I have had to contact customer service several times over the last seven years. They've come and change batteries. They've come and done some programming. I've always liked the system.

ADT was the best known and the most reliable that we had at the time available to us. I've been using them for over 20 years. They keep raising the prices, and several years ago, I told them that they were outpricing me. They were up to $75 a month for what I had. So they said, “Well, you've been a customer of ours for a long time.” They dropped the price to $25 a month, and they said, “When we have a price increase, just give us a call. Tell us you don't want the price increase, and your price will stay the same for as long as you have ADT.” Anytime I've had a problem, I've been able to contact them. They give me a person to talk to or else they’d send a technician out here to do it and since we have a plan with them, it's no cost to us.

The system is not an inexpensive item to have, but I'm very satisfied with ADT. There are a couple of exceptions, but they've all been rectified. I have a technician due to come to transfer a faulty transformer today.

We're happy with the service. Every time we have a problem, they respond positively. They know exactly what to do, and they do it. The system does exactly what it's supposed to do.

The system is great. I like the reliability. It's very easy to use. The only thing is that, occasionally, I'll get an error code. I wish that I had something that would explain the error codes to me before I contact ADT.

I have the sensors on my windows and door, and then the motion detectors inside the house. I've had a good experience.

I'm satisfied with my alarm system. Also, I like the yard signs. I get them once a year. ADT is a good company. Try them for yourself.

We've had ADT since we moved here almost 12 years ago and I am aware of are the upgrades that come across my feed on the internet. They are available but what I have right now is satisfactory. The system has been great. The techs have been professional, courteous and respectful.

We called ADT, scheduled an installation, a kid came out and put everything in, we shook hands, smiled and away he went. Nobody had to sell us, we were already sold. We've been with them ever since. It’s very easy to live with the system. We call in once in a while to test it, probably not as often as we should. But by and large, it's great. It works every time. We've had good luck.

ADT worked with me. They helped me for a couple of months when I had to leave my job. They kept my service on for three months. They don’t just cut you off. It was around Christmas so the rep said, “We'll just leave it on.” They also helped me get the wireless system so I can use my cell phone to keep their service. That was in January. And I had to go agree to pay for a year, and I went back to month-to-month. I like that it’s wireless because I don’t have a home phone anymore. That helps.

Let me start by saying, I wanted to wait to write a review at the end of the nightmare that has befallen my family, but alas here I am, as apparently there is no resolution in sight. We have been ADT customers for over 15 years without incident or hickup. We moved for a temporary assignment and wanted to install ADT services at the long term rental address as we have a toddler and the new dwelling had a lot of exterior doors and windows. And things went left from that first phone call.

The features of the system are good and their customer service is good, too. I would recommend ADT.

Right now, they seem to be great. I'm okay with the features that I have. But I don’t like that you're paying a monthly bill and when you have something that needs to be done service-wise, you got to pay a service fee for a service technician to come out, because they expect you to troubleshoot from what they're telling you. There's nothing that I can complain about except that. I've been with ADT forever. Being that I'm a creature of habit, I like the service, so I just stuck with it. Had I not been satisfied, I would have gone somewhere else.

Any work we've had, it's been very professional. They've been a very good company to work with. I would recommend them to anyone that's looking for a system.

This company is the biggest rip off ever. Equipment doesn’t work have the time, can wait on hold forever to get issues resolved. Don’t waste your time or money. Lies about everything and doesn’t explain their contract, information always changes and you never get a straight answer. Bottom line is they are a hook and sink company and once your 3 days right to rescind is up you are screwed. Would not recommend this place to my worst enemy period!

I've had a good experience with ADT. They're very professional, kind and considerate. The times that I have called them for problems that I have had, everything went well. I didn't have any problems in trying to seek help or even get things resolved. One time my cameras weren't working. When I called them to explain, they sent somebody right on out to have it done. ADT has made me feel safer.

I got my system installed in October 2022. My cameras and system went down in November 2022. They set me up 3 times with a virtual technician and none of them had the knowledge to fix my issue. Finally 3 weeks later a technician came out and fixed it. I called to get 3 weeks of credit added to my account. I was told that a billing manager would call me. Waited for 2 months and called again. They told me they would give me $8 credit for 3 weeks of agitation. I thought they were better than the company we were with but not certain now. Once they get your business you mean nothing to them anymore. I hate this company.

The system is working out good. I'm happy with it. Also, the reps were very helpful. And I got what I asked for. I highly recommend ADT.

ADT was more reliable and professional. Instead of me going in the store trying to buy a camera, I went with them. I love working with them. If I have an issue inside the house, I would pick up the phone, I don't have a problem with anybody who doesn't know what they're doing. They got the right answers. I like where I can look on my phone when I'm not home and watch my front porch.

Just know that they will ask you about all the equipment, number of sensors you need promise you a monthly cost that includes equipment and install and then show up and ask you for thousands of dollars for 1/4 of what you discussed on the phone. Installer didn’t even have the equipment we requested when he showed up. It’s the old get in the door and then hit you with a real quote. Basic equipment costs for a 2 bedroom home we were quoted upon arrival of over 2k for just the equipment. Note that we don’t even own the equipment per the contract. A total scam.

When the system was originally set up, the technician came here and did everything. It's a smart home, so we just added the ADT. He might have been here maybe an hour and then, we went over everything. The experience with ADT has been good and there are no issues.

The ADT system is fairly easy to use and understand. I'm happy with it. It does its job and I like that. ADT is a good company and a good system.

I'm very satisfied. They're professional, courteous, and they answer service calls quickly. They're great to work with. I never had a problem. I would recommend them.

I'm very satisfied with ADT and I would highly recommend them. I never had any problems.

We love ADT. We’re happy with it. We've had excellent service, repair and installation.

ADT just upped my bill another $5. My husband had just passed away, and I can't afford to pay that anymore. It was coming to about $65. So, I'm in the process of seeing what to do about it. I've been talking to my son. So far, I haven't settled anything. I talked to a couple of ADT people this morning, so they're seeing what they can do about the bill. So far, ADT has done really well but I'm very dissatisfied with their price.