ADT Reviews

For anyone who decided to ever close their account, make dang sure you have plenty of information and verification with emails and confirmations number or whatever you can get because I had called and canceled my services, I was told more than once it was closed and I just had to pay the balance on the account as soon as possible which I was fine with. Well low and behold they DID NOT close my account and I ended up with another bill cycle charge that they expect me to pay it all. What bs is this?

I have so many complaints with this system; it’s not even funny. I don’t know where to begin! For starters it does not record what it should be recording, the cameras keep dropping videos. Somebody actually broke one of my doors, the locks and apparently the camera decided not to record at that time. I also had an issue with one of the sensors for the doors. I can’t begin to tell you; it took them one year to send me the correct product. I also had an issue that every time I call them, for some reason I could not get through to them. I had to use someone else’s phone in order to speak to somebody on the phone. I do not recommend the service, and I’m at the verge of canceling at this point in time. After this incident with my door, I do not trust them at all, they are useless!!! Below you will see the picture of the broken lock on my patio door.

Tech and service is great, until your panel dies and you need to call them for support. They try to find out about your life story and aggressively sell you their upgrades. Saying yes or no, you will be transferred several times to the “right specialist” until their system finally hangs up on you. There is a 5 to 10 minute wait between transfers. Every transfer needs verification with a link and a code texted to your phone. By the 5th transfer, the call hangs up while you are on hold. The second call is no better. This is 3 hours out of your life! I have been a customer for 6 years, and the last 2 years have been a nightmare to call them where it might take days for them to give you a solution.

When we bought a house 30 years ago, it had ADT and we liked it. So, we kept with it. We've been very satisfied with the features of our service package and our experience has been very good. When we encountered problems, they got resolved very quickly and efficiently. 5 stars.

If I could give ADT a zero-star review, I would. From the beginning of this process, I was promised that transferring my security system if I moved would be simple and hassle-free. However, it has been anything but easy. To make a long story short, I have been passed between too many people and departments, each assuring me, “I will make sure this issue is resolved,” or “You have nothing to worry about,” only for the opposite to happen. I am now stuck in a contract, and I have yet to speak with anyone who truly understands or addresses the challenges I have experienced with this company.

Keep away from this people. They came to my house for installation. When they left I receive a email with the bill. They charge me 2104$ and 900 installation and a lot things that they never install. Call a manager. Talk to me. Say they going to send somebody to check what they install. It never ask for smoke detector. Water detector. Charge me for a tablet. Never got install. Abuse. I will be making phone calls. I only ask for 3 cameras, 8 sensor and door bell and this abuse people charge me 2104$ and 900$ installation. Don't go with this company.

We cancelled service in May 7, 2026. Sent them written cancellation. Sent them a copy of the cancellation notice filed with the City of Phoenix and subsequent email from Phoenix that it is cancelled. They are still trying to bill us in Sept. 4 2026 for service 3 months ago after they know we do not want their service. This is really annoying and shows a lack of professional courtesy.

I've been a customer of ADT for many years now. I like them because they had one person who would always be in this area. He was really good. He was very knowledgeable, and he knew what he was doing. And he would always let me know what was going on with the camera.

In 29 minutes from the time I walked into the house called walkthrough talking with AI which was very humanly, interactive, professional and courteous, and the time I spent online with the tech tech I had my issue resolved. But when impress me in addition to the efficiency and the easy to communicate was at the end of the issue with getting a low battery. We tested it and the rep took the time to confirm so that I had the assurance of the steps we had done or recap so that not only did she tell me it was done but she confirmed it. That's world class customer service like it ADT - A Diamond Tech

I had squatter issues, and ADT was the best service to have to put an alarm on the house. The installation technician will show you how to use it. It's self-explanatory. Even if you're not technically savvy, it's easy. I received good customer service and the service technician was very knowledgeable. Anytime I had an issue, ADT took care of it right away. I'm 1,000% satisfied with everything. The system is easy to access and maintain, and if I have any situation, it lets me know right away. I get an alert on my phone. The app to control the system is a breeze to use. I had a positive experience with using ADT.

We keep getting repeatedly contacted by this jerk from ADT in the Lexington SC area who pretended to be affiliated with our Home Inspector (Palmetto Pro) and wasn't, claimed we had to purchase a plan right then or forfeit the special sale he had going just for buying a new home that used Harry ** as an inspector, then this jerk shows up on our front porch a month and a half later, claims we will lose all our Guardian credits (we don't have Guardian credits) that night if we don't sign with him tonight. We have told ADT about these tactics before, but they dare to keep sending him out with these fake spiels. This guy does nothing but lie. And, these high pressure sales techniques just guarantee we will never sign with ADT. Reputable companies are honest.

This is the worst home security company I have ever dealt with. Their customer service is horrible and their product is below expectations. Do yourself a favor and skip this companies services before you ever get started.

I was having an issue with my alarm system, and the gentleman that came out was extremely knowledgeable, helpful and thorough. He got me exactly what I needed to get done and was in and out. But prior to that, I was struggling. There were different apps. There's the monitoring app that you need to be online, there's an app for you to pay your bill, there's the app on your phone to turn the alarm off and on, and there's an app where you can see the zones and sensors. The app part was a little disjointed for me and I got a few runarounds in the very beginning of trying to get some help because I didn't know where to go.

Having a horrible experience trying to cancel service after being a customer for over 8 years. One of my offices suffers from persistent false alarms that support can't fix. Another office had a faulty touchpad, but ADT required me to either sign a contract renewal or pay out-of-pocket for a service call to replace it. To top it off, to cancel service now, they are demanding I pay out the remainder of a 5-year contract. I was transferred to three different agents and left on hold for 15 minutes during the final attempt to disconnect. I understand initial setup costs, but penalizing long-term, dissatisfied customers this heavily is unreasonable. Given their 1.6-star rating, this customer service model clearly isn't working. I do not recommend ADT.

I’ve had nothing but horrible experiences with this company. Faulty equipment, went from paying one fee a month to two, horrible customer service. Called and asked if they could lower my bill, and was told it could be lowered by $3. Such a slap in the face. Trying to get out of my contract seems impossible. I would never recommend this company to anyone. All they care about is ripping the customers off.

UPDATE: Upon placing this review, ADT reached out and promptly provided us our refund of $738. Although I do wish it would have been that easy from the start. Thankful for the rapid response and for ADT rectifying the situation.

It was always positive when I called ADT. I've been with them for 14 years and I would recommend.

Moved out of my primary home and called ADT to inquire about transferring service to new homeowner. The girl working from home (baby crying in background) at customer service wanted to upsell me a different plan, and informed me I could close the account but would have to buy out the contract for 700+ dollars. I said “ok, I will just keep the existing account and since new owners will not be in the home for 6-9 months, I’ll continue to pay my account as is”.

In the days before cellular phones, wireless connections, and AI, ADT ran the show. Running copper wire around one's home. Picking up the telephone when the alarm company called. Today, services like "Ring" provide so much more convenience and information; and at a much lower cost. More than a month after my wife and I decided to terminate our expensive "land line". I phoned ADT to inquire why they were unaware that we were no longer connected. It occurred to me that they should have been trying to reach me at any of our secondary contact telephone numbers to inform me of the disconnect, but I got nothing.

I called ADT today to cancel the service and the representative Danny kept talking and asking questions to the point I was EXTREMELY aggravated. After having me on the phone for over 15 minutes and asking him OVER and OVER to cancel our services, he finally procceded to do what I asked so many times!!! To cancel our services!!! Extremely annoying. I will never request their service EVER again!!!! I wish I can give them zero in my review but unfortunately is not possible.

The salesman that I dealt with was wonderful. He was very informative and knowledgeable. He has a nice personality. There was no high pressure, and he wanted to get me in at a very reasonable amount that I could deal with. So, he was very nice. The installer was also very, very nice. So, I had a very positive experience. The whole thing was very smooth, easy, and a good installation. I kind of forgot a few things, but I was able to call, and they were able to walk me back through it. I have this great security system, and I know a great salesman and a good installer. ADT has a great price, and it's free equipment and free installation. Everyone should have it.

ADT socks. They haven't fixed my backyard camera, floodlights for two years. They have cost me money for having no security frequently. They made promises to replace the device for free and never delivered.

**ADT Home Security review: 1/5** ADT looks fine on the front end. Monitoring works. The brand is familiar. Then you need something replaced or serviced after the honeymoon period, and the whole thing falls apart. After-service pricing is brutal. A keypad, sensor, camera, or tech visit can cost so much that it is cheaper to eat the pain, cancel the plan, and start over with someone else than to keep patching their system. That is not a security company. That is a lock-in machine.

Don’t use this company… At the time of our decision to leave them we hadn’t used their system in over 8 months. We had them for over 10 years. There’s been over 5 instances where our alarm had alerts and I got no call!! They said the called me..which was a blatant lie… and they had my correct phone number. When we cancelled they told us we still had a contract..which was a lie… They lied… They took 400.00 out of our checking account without permission!!! Don’t use this company!!!

I am a current customer. I just called for a technical issue dealing with a person at our front door that never rang the ADT bell and notices made at our door. The problem, had NO VISUAL VIEW of the person. I reached an AI agent explained the issue and was hung up on after requesting a tech. More interesting in the billing payment thank a customer requesting a viable being at 10 pm occurrence. AI are programmed and people save lives not necessarily AI when it counts. Thank you

I love ADT. I've had them for a long time, about 15 years, and they're very efficient. When the alarm goes off, they call you right away to make sure that it's not a burglar. About a month ago, the alarm had gone off, and they called right away. I told them that it was me, and they didn't send an officer out. They handled it. I’m happy right where I am with the system that I have. It serves my purpose, and I'm familiar with it. I'm very happy with ADT and I wouldn't switch. The price is great as well. When you have a problem, you call them and they make it easy and explain it to you right away. They know what they're talking about. A lady working there came out and fixed my alarm. She said she had been there about 30 years. She was so nice and very professional. She knew her job too.

I had a sales team call to pitch me on going with ADT and not going with SimpliSafe. I got everything drawn up, and I got the amount to just about where it was supposed to be. If I want to add on stuff, it'll go up more. I set up an appointment and got the ADT tech to come to the home that I just purchased, under the assumption that the guy's coming here for free and there's going to be no cost. And if I want to get everything installed, he will just do it. The gentleman came on the day I scheduled for him and talked to me about things. Everyone said it's going to cost me $1,800 for installation. If that had been told in the beginning, I would have said no and I would have told them not to even bother coming because I'm not going to pay them. So, it's very much misrepresented to me.

I have been with ADT since 2020. All interactions I've had with representatives have been good.

I’ve been with ADT for 16 years now, and it's been okay. Their reps have been very nice and helpful anytime we've called. We did some changes, and we've got some monitors, and it seems to be working okay. We got two cameras for outside and a couple of other things that we could check on people going by or coming in our driveway. We had a few problems to start with, but that was on our part. It was just learning how to use it. We got the medical one also. I'm thinking about getting rid of those ‘cause I don't think we really need them. But we thought we'd try it for a little while.

My mother is 98 years old and in a nursing home. She no longer needs her ADT service. We contacted ADT and informed them of her current situation, we also informed them that all her money is now going to the nursing home, which renders her not able to pay for her ADT. ADT would not turn off her equipment unless we jump through a few hoops meaning documentation. We supplied the documentation that they asked for, they still billed her after they received the documentation. Because they are still billing her it has caused her to go into a negative balance on her checking account which pays for her care.

ADT scams elderly widows with extended contracts when the husband on the account dies. They had service 7 years already. We called to change the account owner to his widow and continue same service. They said she had to have her own account. They didn't reveal it was a completely new contract with different terms, different charges, and required paying the full contract to cancel. They violated the Consumer Protection Act. We only found out when the bill was double and tried to cancel. They doubled the bill again after we called to cancel. While grieving the loss of a military family member, ADT is treated us like a criminal organization looking for easy victims.

ADT is easily the shadiest and most annoying organization. DO NOT sign with them. They raise prices, sneak in charges, make it impossible to cancel, always have technology issues, and provide cheap products. Don’t waste your time. I’m legit begging you.

Remote technical assistance for ADT is terrible! I was having issues with my doorbell camera, and the remote tech instructed me to remove my doorbell by pushing a paper clip into a small hole on the bottom - it didn't work, but he insisted the only way to fix it was to remove it first. A tech was called to my home for a 10 min fix that did not require removal from my door, but I was charged a min 30 min charge of over $120. I'm retired on a fixed income and could have fixed this myself if the troubleshooting advice was sound. Highway robbery!

ADT+ is real nothing set up for 20 min for burglar to come to your house, steal what he wants, murder you and live! The alarm would not even start till 20 min later. My house was violently demolished, I was almost murdered and ADT can't change settings, do not change defective sensor and asking me for the money instead of paying for damages! Police never come. Just ignored ADT when after 4 locks, 2 doors and 4 walls were demolished totally! Even my ceramic tiles were broken.

We're very happy with ADT. We've had them for 25 years now. The only thing is sometimes, if the batteries go, I get charged for that service call and the batteries. My understanding is because of the high amount that I pay every quarter which is $58, whenever there's a problem with the system including the batteries, they come out at no charge for everything else. I was very unhappy the last time they came. I had to pay 150 bucks for 9-volt batteries because of the service call.

I’ve been with ADT for 20 years now. From time to time, we've moved and had new installations, had upgrades, had problems, and all of the categories in which you would think that we would call. My experience with them has been very positive. They are trained to a certain level of customer service and customer satisfaction, and it's always the same. They’ve been very helpful, professional, and patient, ‘cause I don't know what I'm doing when they tell me what to do, usually. The features of the system have been excellent as well. They have the gold standard. And it's not just about the security for me. It's about the fire, smoke, and carbon monoxide. I don't feel that my house is a target, but I do concern myself about fire, smoke, and carbon monoxide, particularly carbon monoxide, which will kill you in your sleep. I primarily signed up for that purpose. The security part is just secondary.

I was a SAFES Home Security customer for 13 years, and ADT bought out SAFES late 2025. I called ADT and cancelled my service in July 2026 due to not being satisfied with their service, and went with BRINKS Security, and had all new equipment installed. I am still receiving a freaking bill. I called in August and was told I have a contract and cannot cancel.

I was informed by ADT that upon the expiration of my contract, the system panel would be unlocked, and the installer’s access credentials would be provided. However, despite the contract’s expiration, I have been denied access to the system code. As a result, if I wish to expand or upgrade my security system, I am required to purchase additional services from ADT. This situation is disappointing, particularly given the company’s initial assurances and the lack of transparency in their current response!

I enjoy the service of ADT. I’ve had it for over 12 years now. At the time, we were with a different home security company, and we didn't like it. Someone recommended ADT, and we stayed with them. My experience has always been excellent when I call. I'm extremely satisfied with ADT. I recommend it to anyone. It's an excellent security system; very positive. And if and when I decide to move, I'm taking ADT with me.

Alarm system became offline on Sept 3 and unable to reboot. Call their support team and they were only able to schedule a technician visit the earliest on Sept 9 leaving me with no security for a week. I find it absurd and totally unacceptable that I get better service from my cable company than I do from my home security service. I also found their customer support (all outsourced to foreign countries) to not be competent in that several support team members provide conflicting information on the same question, leaving a haze of confusion. The supervisor was sympathetic but not helping in resolving anything to expedite resolution of a non working security system. Something to consider when looking for a security company. Totally dissatisfied customer with ADT. There has to be better out there. Good Luck

When trying to call and cancel ADT, the company has been doing nothing but giving me a runaround and not following through with canceling the service.

Garbage. Noisy and impossible to work with. The front door camera broke often. Had a huge issue with the doorbell ringing itself relentlessly. The camera quality was grainy and didn't register people beyond 10 ft, and the audio wasn't any better. They even changed it out 3 times in 3 years. The equipment is junk. The app had connectivity issues. Sensors kept saying they were tampered with when we just touched the doorknob. The temperature/weather was never correct. They fought tooth and nail to prevent cancellation and told us at that time that the equipment couldn't be removed because someone else might want to use it if we ever sold our house, and today they can't remove it because we no longer have a contract.

2 hours 9 minutes on hold. Bill amount constantly wrong, ADT deducts the full amount from my bank account then reps screaming like banshees calls me demanding that I pay the bill again, ADT deduct the same amount from my account that I just paid, ADT can't explain why they take $91.71 from my account claiming I ordered extra products that I never ordered, and automated system transfers to the wrong department for ADT Plus accounts where you wait for 53 minutes 49 seconds to be transferred to the right department to wait 45 minutes for a rep to talk a mile a minute then transfer me to the technical department to pay my bill, where a smart mouth person puts me on hold for 30 minutes and then hangs up on me.

Everything is good with ADT. I've had them for over 20 years and I've upgraded the system for more security. However, you got to go through a bunch of call buttons when getting in touch with a rep. Also, they're expensive. They charge too much.

My prior provider raised my rates and when I called to inquire about having some rate reduction because of the length of time I've been with them, they were not receptive. I switched to ADT and I've been extremely pleased with the service from them. I had my system upgraded last year. When I replaced my windows and had to remove the sensors and had them replaced, there was an issue with two windows where the sensor was reading incorrectly. But ADT was very quick in helping me identify what the error was then submitting replacement sensors for those windows. They were very helpful and accommodating. Communicating with them has been very easy. Their AI is very effective and efficient as far as identifying what the issue is. When I get a rep on the line, they're also very professional. They resolve my concerns in a timely manner.

I am writing this not as a customer but as a mom of one of your customers. My daughter who lives 2 hours from me put me as one of her contacts with ADT. The technician Aaron was on his way to her house but could not get in touch with her, and so he called me. I had just talked to my daughter and knew that she was home and so I told Aaron to go ahead and go to her house. He said that he has to stop and pick up some equipment and then he would head her way. I told him that I would relay his message. I tried and tried to get in touch with my daughter at no avail.

My experience with ADT has been extremely frustrating, and it ultimately led me to cancel my service after several years as a customer. For approximately 3–4 years, my ADT doorbell camera did not allow me to rewind and view previous recordings, which was a feature I reasonably expected to have as part of my service. When I eventually contacted ADT about the issue, I was told that the feature was actually supposed to work and that I should have called earlier to have it fixed. When I asked why the technician who originally installed the system didn’t make sure that everything was properly set up and functioning, I was told that that wasn’t the technician’s job.

**Extremely Disappointed with ADT – Misleading Information and a Huge Waste of Time**. I am extremely disappointed with my experience with ADT and the way my billing issue has been handled. Before my installation, I spoke with **two different ADT agents**, and both confirmed the same pricing: **$10.59 per month for the equipment and $40.49 per month for monitoring**. Based on that information, I understood that I would be paying the equipment financing monthly over the 24-month term. When the technician came to install the equipment, I decided that I wanted to pay a portion upfront. The technician ended up charging me **$635.65 upfront for the equipment**, which was already processed. He then told me that I would still pay the **$40.49 monthly monitoring fee**.

This company takes advantage of disabled Veterans 1000 percent! I'm taking ADT to court. They are crooked and fraudulent!

⭐ 1 Star – Extremely Disappointing ADT+ Experience. Unfortunately, my experience with ADT+ has been extremely disappointing. I had the service for less than one month, yet I was charged an $854 early termination fee. The initial installation took place at the end of July 2026. The technician installed an alarm keypad and one motion camera; however, the additional security cameras were never installed because they were determined to be incompatible with our existing Wi-Fi system. The complete system I expected was never successfully installed.

ADT is very difficult to cancel and customer service is poor at best. We have a broken sensor and a service tech has come out 3 times and it is still broken 2 months later. The alarm panel has been shutoff for almost 2 months but they continue to charge us. They have canceled service calls twice on the day of. We have called several times about the charges and service appointments. They agreed to refund the charge but never do. They even charged us $80 for a service appointment that was supposed to be free of charge.

Worst customer service I've experienced. Outdoor camera wasn't working, and my system was less than a month old. They sent me a shipping label. I shipped it back. It's been over a month, and I have not received either a credit nor the new camera. I've called them at least 6 times, yet nobody seems to know what the heck is going on and keep transferring me to different departments. How hard is it to credit my account and then send out the new camera???

Let me start with the damage the installer did to my new wall. Put two 3" holes in my wall to install cameras. Put cameras up wrong. One camera is half blocked by wall because it was put too close. Was told my bill would be the to the end of contract and guess what, that was a lie. After a year ADT is already trying to raise it. I could go on and on how sorry ADT is but if you want. See for yourself! Myself, they can take their service and shove it. You probably know where.

ADT is the biggest piece of bullshit I have ever had to deal with in customer service. I was on the phone with them for an hour, transferred about 15 times to get no where. I will gladly pay more money for a product and not have to deal with them at all and their massively ass-backwards customer support process.

Worst customer service. I am trying to cancel my service and end up in very bad experience. The lady who connected with me was very rude and not at all responsible

Quite possibly me one of the worst companies I’ve ever dealt with. A customer service is nonexistent. They charge my account $856 which was not authorized. They are scammers and I would stay as far away from them as I could.

Cancelled my services due to adt continually charging more than the agreed amount on the contract tried to reach out a handful of times before actually getting ahold of someone on the phone. The rep I spoke with apologized for all their mess ups and told me he would waive the early cancellation fee. Now a year later they are saying I owe them the cancellation fee and they sent it to debt collectors. Also mind you the first house I had their services on was a rent house and they knew it was a rent house. I had no idea that it wasn’t allowed till after the fact.

For more than 20 years, we have been loyal ADT customers. Today, we are senior citizens who should be able to depend upon the security system we have faithfully maintained and paid for over the course of two decades. Instead, for nearly a year, we have been left with a sophisticated home security system—including multiple cameras—that does not properly communicate with ADT’s network. We have repeatedly contacted ADT and have had multiple technicians come to our home attempting to restore the system. Despite those visits, the problem has never been properly resolved. What has been most troubling is ADT’s apparent position that because our existing equipment is now considered “old” or no longer compatible with its network, our only solution is to purchase an entirely new system from ADT at our own expense. That is unacceptable.

After being a loyal ADT customer for over a decade and investing heavily in their equipment throughout my home, I deeply regret trusting this company. I am leaving this review to strongly warn anyone considering their services: do not hire ADT. I 100% do not recommend them. My recent experience trying to purchase and install updated Google Nest cameras has completely shattered any remaining trust I had in them. ADT has cancelled five separate installation appointments, showing a callous, reckless disregard for their customers' time and lives.

Me and my husband recently signed up for ADT but then one day we knew it was not for us. The installer had left the electronic deadbolt here and then proceeded to tell us we could install ourselves and how easy it was. None of the cameras doorbells or devices were wired at all. They drill holes in your wall and then bring cords to your volunteer house for your plugs. I called in three days to get three day cancellation of the program/contract. We were told yes the day the guy was supposed to come out in the middle of the equipment he never showed. Instead we received a call saying he was coming just to pick up to the deadbolt and I told him it's not what we wanted. We wanted all different. So he said he would not come out for just that then coz that was not his order.

Someone broke into my house earlier this year so I call and ask for more cameras and they sneak in a 3 year contract so now that I want to cancel I can’t and it will cost me nearly 3,000$ to cancel.

My Experience With ADT — Think Twice Before Signing a Contract. I signed a 3-year contract with ADT, and honestly, I regret it. I decided to pay the contract in full because I was concerned about unexpected or random fees. Unfortunately, that didn’t solve the problem. After I paid in full, I was still told I owed additional money because ADT claimed they had made a mistake. If you refuse to pay and try to cancel, you may find yourself dealing with another problem: the equipment can stop working, while you can still be responsible for the remaining contract term. Trying to get help from customer service was also extremely frustrating. I was transferred from one department to another until I eventually felt like giving up.

Customer service is awful. I waited on the phone for hours and was switch from one line to another.

My experience with ADT has been extremely frustrating. The system quality has been poor, the equipment has been defective or unreliable, and the monitoring service has not worked as I expected. What concerns me most is the camera performance. I have had people in my driveway, yet my ADT cameras failed to pick them up. That defeats the entire purpose of having a security camera system. I’m paying for security and peace of mind, but I cannot depend on the cameras to detect activity on my own property.

Before signing up, we asked if we would be able to get a Military discount, and we were told YES! We asked again before signing up and having the system installed, and again we were reassured of a discount. They lied. We have not received a military discount, and they told us that we would qualify for some type of discount after 6 months of being with them.

This was once a decent company that has continued to go downhill every year. My recent experiences have been absolutely terrible dealing with lying representatives, unethical behaviors, and inexperienced service providers. I have spent hours on the phone trying to get any satisfaction, four home visits resulting in incompetence, unreturned phone calls, and utter laziness by workers. I will switch the minute I can because life is too short to deal with this awful group. Spare yourselves and use anyone but ADT.

Have used them for years now! Love Idalia. Very helpful and always willing to help me out!

Everything was fine until I tried to cancel. My contract was up July 2026, I called on 6/23/26 to cancel. Spent 30 minutes on the phone with a manager named Mark. He tried to offer me discounts which I politely declined and said I just wanted to cancel. Mark kept asking me things like "Well what is your plan in case of a home invasion" and "What would you do if there was a fire" which was very off-putting and left me feeling like Mark was gonna burn my house down. He finally let me cancel.

Do not trust ADT under any circumstances. My experience has been a total nightmare defined by endless billing scams and utterly incompetent customer service. The technicians they send are rude, unprofessional, and lack basic technical knowledge. I feel entirely misled and fleeced by their deceptive practices. Stay far away from this company to avoid losing your money and sanity. Rating. If there was a 00000 stars options I would have rated ADT this rating.

ADT was installed into our sober houses for fire only, they came to install it and never showed us anything, how to use it, how to reset things, or how it works- nothing. We then proceeded to have non stop issues with the system. We were able to get a tech out to talk to us and show us how to use the system. They charged us $100 for something they should of done from the beginning. Customer service is not great. The system is extremely sensitive. Hoping our minds will change over time but first few months of using ADT have been awful.

I had a sensor not working and glass breakage sensor went bad and instead of sending a technician they sent us parts and said we had to fix it ourselves, I am a 100% service connected VETERAN. Was told if they had to charge me 59.00 dollars in fixing the products. I fell off ladder and made my injuries worse. So don't use their service if you have any kind of disability. I urge any veterans to not use their services.

I've had a very good experience with ADT. They're very efficient. I feel safe.

I've been with ADT for 35 years. I was with Brinks before ADT, and ADT bought Brinks. They took over the Brinks system and they are just as good. We had a low battery signal, and the tech rechecked that and cleaned it up. Everything was fine. I'm pleased with the ADT service.

We've been protected with ADT for at least 12 years. I like being able to remotely control the system from a web-enabled device, like my cellphone. The service is good, but ADT is a big company. Your home will be secured and you will get warranties on your devices. But if you have a problem, if it be a billing problem or a system problem, it could be a bigger problem because of the size of the company in terms of them being able to get to you or understand. Because if you call in, you transfer, sometimes multiple times. Also, I've been having some troubles with a signal with a sensor and I haven't had resolution on it. But for the most part, it has always been well.

The company that I worked for had ADT and if they’re good enough for a company, they’re good enough for us. I’ve been using the system for 10 years and the response is quick if we have a problem. When our alarms are not being activated properly, the techs are out the very same day. The ease of using the system is my favorite feature and communicating with ADT is very easy, too. About three weeks ago, the technician had to put in a couple of new pads and the service was excellent. ADT is very dependable and reasonably priced.

They are the worst. I was unfortunate that I signed a contract with them and they were useless. Then when I complained they did nothing and wouldn't let me cancel. They put me on hold transfer my calls and never get back to me and keep billing. Don't do it.

Avoid this company. I have had a horrible experience with ADT's customer service and billing departments. Getting assistance over the phone requires waiting on hold for an eternity, only to receive unhelpful or contradictory answers. On top of the poor support, they continue to raise monthly rates without notice. Trying to cancel my contract has been an absolute nightmare. Save yourself the stress and find a provider that respects its customers. I was told the equipment I bought for a lot of money was a piece of crap by one of their service techs!!! Don’t trust them. The billing department lies to you constantly!!!

We had a break-in at our home way back in 2008. So, we sought out ADT to keep our home secure after that event. I've had a technician come out and help get some things updated on the panel, and also helped me update things with my online and app access, so that the people who don't live in my home anymore can't successfully have access if they get in. That was a very positive experience.

I got with ADT March or April. When I got them, I got the camera doorbell, and they offered me their home security. I went with it, and I like it. I recommended ADT to somebody and they said are in the process of getting it.

ADT is a high-end security system, and a very well-designed and seamless alarm system. We've been protected with them for several months. We went by reputation and we were trying to get a more intuitive system. Their customer service has been on par lately. I also like the online communication system as far as chat. The interaction I had was with a wiring issue and they were very accommodating to the point of understanding the error that took place. They were able to schedule a meeting quickly and handle the affair without issue and accommodated me price-wise because of being a new customer.

SAVE YOURSELF, IT'S NOT WORTH YOUR SANITY!! I've been fighting with ADT for almost a year due to them installing cameras that did not have the capabilities sold. They refused to disconnect the service unless I paid a $800+ termination fee. Then they agreed to replace the cameras with one's that do have the capability only to install it wrong so it got water in it and the other camera constantly records the leg of my gazebo as a person so I get alerts all day. Now, they want to charge me to have a tech come out to fix it. I miss my previous service so bad!!! Do NOT do it!!!!

So once you get their service they all move to you because they get omission. Make you sign fine print. No one in the world read the fine print and they don’t even tell you that your price will rise every year and you get yourself into a contract. I would not recommend to anyone ADT, try other services. I was with them for a decade started under 50$ now they were charging me 94$ a month average if you see for 120 month I paid approx 9000$ until now. So I guess all went in drain there hold time don’t even ask

I do not care to deal with ADT. ADT is not for me. I had them for a couple years, the last year the system was not working. They charged me for equipment that was already in the house when I moved in. They will probably charge the people that move in after we sell, quite a racket going. Will not get any recommendation from me.

My family members have the ADT, and they are pleased with their services. My daughter lives out of the country and somebody broke into her house, so I decided that I need to have ADT as well. It's been almost six months since and the system has been good. My favorite feature is being to be able to use the system from my phone. All of a sudden though, my monitor went down, so I have to call and follow-up with them. I'm planning on using the website on the weekend to fix my monitor. I also had a problem some time ago. They couldn’t do anything, so the rep referred it to a customer service representative and we finished. Whoever was helping me was very nice and cooperative. All in all, ADT is good and I will encourage people to join because they do good service. Getting a service justifies the price.

I've had a couple of false alarms where ADT reached out to ensure that it was false and I didn't need any police or backup to come in. They were pretty nice and pleasant. There was one time when I left out and the door wasn't closed properly, so it went off. But I wasn't far away, so I went and disarmed it. The fire alarm has gone off a couple of times as well and we handled that appropriately. Overall, I like the services. I feel secure with having ADT as a part of my home.

I had heard about ADT for a long time and I've been with them for at least five years. I've had the same system for quite some time. They contact me and want me to maybe get a better system, but I don't need one. ADT is quite reliable. My favorite feature is having the handheld device to be able to turn it on and off. I was trying to change my email address and talked to an actual person. At that time, they said they would update everything, but as far as I can tell, it's still the old email address.

I've had ADT since the beginning of February. When the technician originally came in, I didn't have Wi-Fi, and he told me that they couldn't connect one of my cameras on the back and my Ring camera on the door until I had Wi-Fi connected. Now, I have Wi-Fi, and I'm wondering how I can get a technician to come back out and connect the rest of that stuff for me. I reached out to ADT not too long ago through my app, but I haven't heard anything back. It's been easy to interact with the reps. This is the only instance where I wasn’t sure if they received my message or not. Other than that, I have done very well with everybody

The ADT Technician Zach. Provided OUTSTANDING service from the beginning to the end. No matter what questions we had, he answered them thoroughly and to our complete satisfaction. He was very pleasant and professional. Zach professionalism and knowledge made us feel at ease with the assurance that the security ADT provides is above reproach.

I had Brinks originally almost 20 years ago and they bought Brinks out about six years ago. So they just changed names. I’ve been with the ADT name for at least six years and I’ve only had to deal with the reps two times. I had technical questions and I wasn't kept on the phone for an hour. I originally had a dial-up communicator and I did an upgrade when I moved from one house to another. I had a cell communicator put in a cellphone signal communicator. We use the ADT system every night when we go to sleep. So we depend on it, but thank God I've never had it where someone actively tried to break in and it went off. I'm happy with the company. I have very little interaction, which is good, which means the system works well.

About five years ago, I was moving from Miami to Ocala and since I'm a veteran, my realtor told me about ADT. I called to set up the alarm and the gentleman, Lewis, was very helpful. He explained everything, did all the connections, and made sure that I understood the system and the installation. He took his time, answered all my questions and made me feel that I knew how everything worked.

Having been with ADT for about three years, my experience with their representatives has been good. My service package met my expectations quite well. I have since added a camera for the front door. The installation was good.

DO NOT SIGN UP WITH ADT! We have been ADT customers for 26 YEARS, and after our latest experience, we are done. We have had numerous problems over the years, including outdated equipment, equipment breaking shortly after service technicians left, and sensors going down without us knowing. This week was the final straw. Our alarm system was completely down for TWO DAYS, and we were never notified. We discovered the problem ourselves when we found the panel dark.

We just started with ADT a couple months ago. I had a rep that stopped by the house, and she was a third party, but she was selling ADT. I also got in touch with the ADT direct rep and he was great. I liked him. The installation was super easy, very efficient. The tech was very knowledgeable. I used the app for setup and it was easy. I feel safe.

We needed a security system and we chose ADT after talking to a few people. We've had ADT for a long time and we're pleased with it. It's comparable to other systems. Also, it's very easy to use. That's the best thing I like about it because we're senior citizens.

I've been with ADT for 18 years and I chose them because of their reputation. When I got rid of my landline, I knew it wouldn't connect to ADT anymore. It was that old. I got a new system in now, the WiFi, and it's great. I love being able to work it from my phone. There's a bit of the snafu with our addresses because I live in a condo and they had my girlfriend's address and my address as the same thing. I guess somebody thought I was canceling the service and she didn't want to cancel the service. But we don't even live together. ADT got it all straightened out.

ADT’s customer service is very good, which is why I’ve had them for over 20 years. Everybody that I speak with is very helpful and wants to get the issue solved. I had an alarm go off because of a defective sensor, but it just needed to be replaced. Recently, I had something replaced, and the guy I worked with, Chance, was amazing. Because I have an old system, the price is fairly reasonable. ADT’s reps always ask if I want to upgrade, but I can’t afford the new system. Overall, it’s been a very pleasant experience.

I had a few front door cameras installed by ADT. The installation went very well.

ADT has a good reputation and I've had their system for about six months. The price is okay right now, but if it goes up, I'm gonna have to stop it. Other than that, the system is good and I like being able to set the system with my phone when I leave the house. It's easy and I'm protected if somebody tries to break in. I like ADT.

If you need security, ADT is a company you should consider. It's well known. I've had them for eight months. It was a deal they were offering at the time. The only thing I don't like is there's a time limit as far as how many pictures you can take. You gotta adjust the amount of space you can take pictures or delete. Other than that, it's okay. I like the box itself where you have control over everything.

Somebody broke into my house twice years ago, and that was what inspired me to get ADT. I live on a corner and all of my house yard is exposed from all directions. People can see and they know when the car's going. I signed up with ADT and I've had no issues with them. I would refer somebody to them.

I was with ADT for so long in Pensacola before we moved to our current home. It's going to be somewhere north of 11 years now and they have given us such great service over the years. There are two reasons we have ADT. When my father-in-law passed away, my wife inherited the family home with her brother. He came with the house, and so did ADT. That's what my father-in-law used and he used it for the second reason that we kept it. Their connection to USAA has always been strong. So, since my father-in-law was in the Navy, he had USAA, and that's why he went with ADT. We stayed with it because they were good to USAA customers. That's always been a factor for us.

ADT is very dependable. We got a new keyboard. The installation was very good. The person did a good job. When I forget to turn the alarm off when I go outside, ADT calls and tells me that I have an alarm going off. I give them my security code, and I thank them for calling.

We have these panels in a bunch of businesses. They absolutely suck. They always need servicing that they want to charge you an arm and a leg for but actually don't want to do it and try to get you to do it even though you're not a certified technician. The batteries always die a bunch. Then when you cancel a store because you shut it down they call you on a Saturday morning. I already have problems sleeping and this a***old calls me on a Saturday to see if I'm interested in having a system installed in my home. No I canceled the service if I really wanted one installed I would call. You really called me on a Saturday when I already have problems sleeping. Leave me alone.

ADT is a top-star company. Excellent communications if you have to call them or they have to call you. Also, the system works perfectly. If we accidentally come in and set the alarms off, it works exactly the way it should. I feel safe with it. If the alarm is set and somebody opens up a door or window, it goes off. That gives me the best security. I have peace of mind. My app on my cell phone is perfect of the time. Sometimes it's down. It doesn't work. But it's probably more to do with the cell phone service. I had to call ADT because my app wasn't working, and the rep was able to get it taken care of over the phone with no issue.

We bought a new house, and ADT was part of the package. So, we had the rest of it installed and enhanced. We’ve been a customer for a year and so far, we’ve had a very good experience. The system is easy to operate and the features of the service package is very satisfactory. It came in handy once when we hadn’t moved in yet. There was something that said that the garage door was open. We were able to have the neighbor come over and check, and find out it wasn't.

It's difficult to communicate with ADT. When I wanted to change the battery, it was hard. I could not do it myself and if I asked for help, they were going to charge me. So, I told them not to come. I want to buy something to protect me, but not cost me that much. If I need help, they should at least show me how to change the battery. Three weeks ago, one lady was very helpful. She tried to help me on the phone, and she sent a guy who showed my son how everything works. He didn't charge me, and I appreciated that. But I'm not happy with this situation.

I need something to guard my house while I'm gone, and I was with Protection One back in the 90s then they bought out ADT. The service meets expectations okay and I've never had anybody come out. I've done everything over the phone or myself, and the customer service has been great.

I had a security system which was old and would not work with the new 4G. It wouldn't work with my cellphone. My friends had ADT, and I was used to their system because I'm a backup on their system. Everything is fine with my service. I set the alarm off myself. It is easy. I call and tell them I accidentally set it off. I've been satisfied with ADT so far. I would refer them.

Had the pleasure of having Matt C. as our technician, and he did an amazing job installing our ADT equipment! He took the time to thoroughly explain how everything works and how to properly use the system. Matt was extremely patient, answered all of our questions, and was very knowledgeable and professional throughout the entire installation. We would absolutely request Matt C. again! If you’re in Colorado and are having ADT installed at your home or business, I highly recommend requesting Matt C. You’ll definitely be in great hands! Thanks again, Matt C., for the outstanding service!

I ain't too happy with ADT. They installed the new stuff, and it's good. But I needed a camera on the one side and a camera on the other. They told me they had lights when they come on. But I have never heard anything from anybody about it. I have them in the front and the back. I wanted them on the side too. They told me the new ones came out. The new ones had lights on. So, when they operate, the light lights up and you can see. I had inquired about it, but I never heard anything else from them. Then they raised the price without telling anybody, which I knew that was coming anyway.

ADT has been excellent, or I wouldn't have had them for 34 years. When I started with them, it was a telephone wire-up. I changed and upgraded to wireless when that became available and I've had no issues. I had cameras put in as well. The system is easy to use but when you need to contact them, they're like every other company. You go into this voicemail thing to get a person. But other than that, everything's fine. I like their professionalism and I've referred people over the years to ADT.

I've been pretty satisfied with ADT. It's a good company. The only thing was that I use my credit card to pay for them and they said that I had to do the banking account, which I didn't know. So they raised it on me and I wasn't happy about that. Because I've had that for two years, and then they changed it.

ADT was very helpful in getting us back up to speed. We’ve had ADT for almost 30 years and for the first 25 years, my dad didn't do anything. We had this archaic ADT system sitting on the wall, and we were paying full price. When I moved in to help him, I called ADT to ask if we could upgrade the system. They came and upgraded our panel. But they never reached out to us for 25 years until we reached out to them and I didn't like that. Other than that, I would recommend ADT. The installation of the new items was quick and painless. When the alarm went off unintentionally, they called and we gave them the password.

My experience with ADT has been good in the 20 years that I’ve had the service. The system is impressive. It’d be a 4.5 at least on a scale of 1 to 5. My favorite feature is its simplicity, and it usually works probably 99% of the time. The few times I’ve had a problem, it’s because the wind caught the door and I didn’t get inside to shut the code off, or I walked in and forgot it because I’m old. Anytime I’m talking to relatives or people I know who don’t have an alarm system, I tell them that for the price and everything else, they should get ADT. I like the system, which is why I’ve had it for so long. Other systems have called me to switch over, but I’m satisfied with ADT.

My mother had ADT for over ten years with both the medical assistance and house security. Unfortunately, my mother passed July 12th of this year and my nightmare began. When I called to inform them that my mother passed, I had to go through the usual verification of her passing. I asked them to cancel the service which had just been billed on the 6th of July. They told me that I was paid up for the month of July and my cancellation would be on August 1st instead of giving a refund. They billed my dead mother's bank account in August for an empty house and when I called, they said I cancelled in the middle of a billing period which was an obvious lie.

Social Media team helped resolved my issue 3 agents couldn’t assist me with. Thank you for understanding and taking ownership to fix a issue you personally didn’t do. Definitely will refer you in the future now.

Such deception with this organization. Hidden fees and charges for a technician to come out and fix a problem. All of the former companies NEVER Charged for a battery, and if we had a problem that stemmed from the unit it was addressed. Be very careful signing a contract with ADT. I have had other companies explain in full detail how they function … ADT representative was not even honest on the cost of a technician coming out if needed.

I do NOT recommend ADT; the quality and value is not as good as Vivint imo. I cancelled my service around the end of January after I confirmed I’m no longer in contract, thank God I fulfilled 4 years, yet 7 months later, they kept billing me after I called account management to cancel!! I called in May after I kept getting harassing calls from billing about past-due bills, told them I cancelled in January.

We've had the service since 1992 even before it was ADT, and it's been great. I've had good customer service from them and I feel secure in my home. I like being able to set it and protect my home while I'm away or while I'm inside. Navigating the website is fairly easy though it's confusing when you go to pay your bill. I've sometimes paid my bill twice because I thought it didn't take it. Other than that, if somebody was looking for a service, I would recommend ADT.

ADT’s tech was here not too long ago to replace a battery. It was quick and easy, but it cost me too much money. They only replaced one battery, and now I have more of them going. I’ve had ADT for 20 years and the package I have is adequate, but people who are interested in ADT should make sure they know what they’re getting.

The reps from ADT are courteous, seem to be knowledgeable and helpful. Most times I call, I get a solution the first time. I can't remember ever calling and not having my issue resolved. I've been a customer with ADT since September 2023 and I have not had any major issues. I would rate ADT a 4.5 because they are not perfect and I never give a 5 because nobody's perfect.

I've been with ADT for 20 years. We've had a few problems. But 90% of the service we've asked for, we've gotten. It all functions well, except for two things. We don't always get a warning far enough in advance that the smoke detector is running out of battery. Also, the device that picks up motion in the room sometimes gets set off just by vibrations where it's mounted near the door or some other cause which causes a false alarm. Other than that, we feel secure. When we go out, we feel protected against fire and theft. It's good to know that not only would the alarm go off, but there will be an automatic call too, either fire or police. Interview ADT. Look at their product. See if it’s up to date.

Through a variety of different locations, I've been with ADT for 15 years. Their customer service reps have been satisfactory. Their technicians have been very well qualified and I've had a positive experience. Other than some of the pricing on some of the items, I'm pretty happy with ADT.

ADT failed miserably in the management of our account and charged us for an address we had cancelled for several years before we could figure it out. They don't send billing statements and the website did not show the second address so we had no way of explaining why the fees were so high until an ADT agent figured it out. When we previously talked to ADT about it, all they did was try to upsell more equipment, no one could see the second address on the account. They refused to give any kind of refund. This was probably the worst customer experience I have ever had.

I have been waiting since April of this year for just 2 yard signs and each time I call I get the same response. We will fix this and make sure you get it, or they’ll say we haven’t gotten anything that you need 2 yard signs. This happens all the time!

I've been with ADT for over 15 years. Anytime we have a problem, they send somebody over or they talk to us through the phone and help us on the keypad. They've been good. The only major instance we had was one of the smoke detectors wasn't working. Somebody came out because they said they had to have somebody certified to come out and change it.

We contacted ADT after our house got broken into. We did some research and decided to go with them. We also wound up hooking up my mother-in-law because she was 99 and living by herself. Every once in a while, we might have a false alarm, and if I open the door while my wife is home, the alarm may go off. When that happens, ADT contacts us within minutes, if even that. The package is more than adequate for what we need. I've installed Eufy cameras as well, so that has given us a little bit more peace of mind, but we've had incidents. So, between the two, it seems to be doing well.

We've had ADT here for one year. They're good. We get an insurance discount from them, and they're very responsive. The last time we had them, we used them for 20 years at the same location, and it was older technology. Everything here is wireless. Now you can do things through your phone, wireless, which the old system was so old, it was predated all of that technology. It's pretty much the same thing. All the doors and windows are done. I like the old keypad that they had on the wall. I knew exactly what was going on. But now that I'm used to this one, it's fine.

We’ve been with ADT for 30 years now. We went with them because it was the most recognized brand that we knew. The staff is pleasant when I have to call, and we've just not had any issues whatsoever in all the years we've had it. About a year ago, we had an issue with our camera doorbell. And when the service technician came out, he realized that there had not been a software upgrade, and the panel was too old to update, and so they replaced everything for free. And we had some protection plan that I didn't know we had, but everything was replaced for free, and it was quick, easy, and painless.

People should get ADT because it's real security. It's there 24/7. I've been with them for 24 years and I’m very happy. It’s very reasonable and the best system in the world. Besides the regular alarms, it also has a hostage taker alarm, which is a very good item in the menu. I am very grateful that such a good company exists. They have let someone like me stay at the same level I've been paying for years, and they also protect my house.

I've been with companies that were absorbed by ADT. I was with Protection 1, which became ADT Protection 1. Before that, I was with a smaller company that was bought up by Protection 1. I've been with them 35 years total with all the different companies, and their customer service has been fine. If I ever had a question, they resolved it. I have two different systems with them - one that's for the house and another that's cameras around the house. They're an older system which is hard wired, and both work fine. But I don't like that when you call into ADT, you have to answer questions before you get to the right thing. They should have a separate line for emergency calls. If my alarm's going off, I don't want to go through the whole rigmarole.

ADT relocates you, and they give you this great price. But when you get to the new place, they don't give you all that you had at first, and you had to pay extra. I started out paying $60. With all this relocation thing, “We can break your bill down to 47 something.” They did. But with that $47, it's not everything that I had at the other place. That's not a relocation. If you get a relocation, I figure you should have the same thing that you had at the other place, but it's not like that. That's the deal of relocation, just move your stuff over. They don't do that. So, I pay more than I was paying before, and I'm thinking about going to Brinks because that upset me.

ADT was part of the package being offered with the new home. We trusted the builder, and we went with what they recommended. So far, it's been great with ADT. We had an issue a while back where the front deadbolt was not locking and it kept triggering false alarms. We called them up and they were very patient. My calendar and my wife's calendar don't sync, and that made it very hard on them because they would call me but I was out of the area. They would call my wife but she was out of the area as well. But they followed up and we were able to get together eventually after five days of back and forth. I'm glad that they followed up and we got it resolved. ADT has great customer service, quick follow-ups, and prompt service. We plan on keeping them for a while.

I did not want to go with a provider where I had to hook up my own equipment and I decided to go with ADT. I've been a customer for six years and the features of my service package are okay. There was one negative experience last year, but it hasn’t happened since. The system went off on its own and the police were called, and my husband was harassed. ADT kept saying that my husband pressed the panic button, but my husband was asleep. I didn't really like that ADT kept saying the only way for that to go off is for someone to press it because that was not the case. Another time, when we had just gotten my dog, the alarm was going off inside the house. It ended up being a false alarm, but we didn't know if it was a burglar alarm or not.

I’ve been with ADT for two years now. Their customer service has been great. If I have issues or something’s wrong with my cameras, I call them, and they walk me through everything. The system is good too. My favorite feature is the mobile app. I can set my alarm while I'm not at home. I can disarm it while I'm not at home. ADT is a good choice. It’s good knowing that my home is secured and all my windows and doors, too.

We had ADT at our house. When we moved, we had to cut it. It made us a little safe in Chicago. Then, I just moved and I continued the services at my previous place. I was living in a bad domestic home situation. So, ADT always made me feel safe and protected, especially with my experience as things got worse in the house. I've had a wonderful experience with them.

I was with Ackerman Security before, and Ackerman Security sold a bunch of their accounts to ADT. So, I really had any choice in the matter, but I haven't had any problems with them. I got a little frustrated with Ackerman's service just when I would call them on the phone. I haven't had any problems so far with that with ADT. It's a little bit frustrating when I call to talk to a real person. They want you to talk to the AI. You really have to fight to talk to a real person, but I eventually got what I needed when I called.

Do not do business with ADT. Their customer service and cancellation process are completely predatory. I signed a 3-year contract starting April 3, 2023, and explicitly instructed them from the very beginning (just three days after installation) that the account was NOT to auto-renew. Fast forward to April 2026 when my contract legally ended—due to a bank card replacement earlier in the year, I was finally notified of a billing disruption, immediately contacted them to confirm my cancellation, and paid the final balance of $275.04 to clear the account.

We've had ADT since we've been down here in 2017. I had ADT in my home before we moved down to North Carolina. I've had ADT for at least 10 years. My experience has been good. If there have been problems, we've called ADT and they have addressed it or told us what we needed to do on our end. I've had no problems with them.

I've had ADT's system for over 25 years and I like the quality. Thank God, I've never had an emergency, but their customer service has been good too. I'm satisfied.

One of my sensors recently went off, saying there was glass breakage, and it woke me up in the middle of the night. It took a couple of days to get a tech out. I’ve had ADT for almost 20 years and I haven't had to change any of the equipment over the years. I use the app more than the alarm panel to navigate the system. Overall, my experience has been good.

ADT's representatives have been pretty good and the package that I have does okay. I'm not pleased with our internet service because I can't get any type of security system or door rings. But I don't know if that’s an ADT problem. Other than that, over the years, I've upgraded my equipment and the installers who came out were kay. I like having ADT for the security of my home and I have them for 20 years or more.

Everything has been good with ADT. Sometimes in the past, my alarm has gone off, and they would call. They were on top of it every time. I would tell others to go with ADT.

I moved in my new home in July of 2022 and I've had ADT since. They did the cameras and the sensors. I got nine windows and they put sensors in all of them, but two of them weren't working. I had them removed because the battery went out on them. When I first began with ADT, I didn't know that it was expensive to have those cameras. But after I received them and I paid by a monthly basis, everything went along just fine. I'm slightly disabled so the app helps me when I stay here and when I go out. I had forgotten to cut off my alarm once and the police came right away. ADT is good that's why I'm still with them. I'm not going to get anybody else. I'm going to stick with ADT. They have not given me any reason to go anywhere else.

DO NOT USE ADT. Long story short. I am a renter. The house I just moved into already has ADT cameras and alarm panel. We were provided with an alarm code from our landlord but the panel wasn’t seeming to be working so we called adt to ask if they could assist. They said they would have to come out and verify all the equipment was functioning properly and we would have to sign a contract for them to even come out but that we would have 30 days to cancel the contract with no fees or repercussions. Fast forward. ADT came out. Verified everything worked correctly. Said we had to sign a contract utilizing the cameras and everything and we couldn’t just activate the alarm even though that’s all me and my husband wanted access to. Oh and they charge you a fee for them to even come out.

ADT’s alarm was the best ones for what we were looking for in alarm coverage at the time we got them and we’ve had it for at least five years now. We were looking for a low monitoring fee and we also wanted to have indoor monitoring. My experience has been fairly good. We've had some difficulties that resulted from how the alarm was mounted, but we were able to resolve those. ADT provides technical support when you call and they walk you through any difficulties that you might be having. After that, if it can't be resolved, then they send someone out, which we care for because you always pay more having someone come out. Having three doors and two windows monitored is our favorite feature, because we have a door in the back and we have two windows that are not in plain view when we're in the living room.

We needed protection in our home. We got ADT and have been with them for two years now. When I call, they answer my questions and they've been there when I needed help. I really like the protection I have for my family and knowing we're safe. I like that I can see on the cameras what has gone on around my home. When ADT's online tools are working, they're a 5. But I’d give it about a 3.5. Sometimes you can't get it to pull up correctly and it doesn't show what I wanna see.

The alarm just all of a sudden went off inside the house, and I called ADT to get it deactivated. But we never found out why it did it. The inside camera and everything just started recording. Other than that, everything has been positive. I've had ADT at different houses for maybe over seven years, and the other day, there was an update done to the doorbell sensors. I would highly recommend ADT.

It's been a long time that I've had ADT. Though I've never had to use it, the quality of the alarm system seems fine. I'd recommend them.