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ADT provides home security and alarm systems with features like entry sensors, motion detection, smoke alarms and leak detectors to help ensure your home, family and belongings are protected from intruders and environmental disasters. The company offers professionally installed systems available with top-of-the-line equipment for intrusion detection, video monitoring and smart-home automation.
Pros & Cons
- Variety of products
- Reliable service
- Smart-home connectivity
- Six-month money-back guarantee
- Limited video capabilities
- Installation cost
ADT offers customized alarm and security systems with smart-home automation features and 24/7 monitoring. With ADT Pulse, the system can be connected to Amazon Alexa and your smart-home devices.
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When I had to add someone else's code to the system, I called and the reps walked me right through. They stayed on the line while I did it and checked it. The system works and that's all I care about. We added cameras, too, and I got them through Ring. Just a security system isn't enough, so I've got as much as I can do rather than having armed guards in here. All in all, I’d tell people to use ADT. They have a good system.
Back when I had a flood in my house, my power went out on the monitor, so ADT had to change the battery on that. I was pleased the day the rep came out to service and put the new battery in. She was very cordial, polite and on time, and the PR skills are right there. She showed me what to do to keep the use of the battery down, and now I have it darker versus having it lit all the time on the monitor. That'll save me on my battery usage. I also needed to have the things in the front yard replaced, because one was broken off due to either the wind or bad weather or my yard guy. ADT has worked out fine for me, but I wish it was a little cheaper. The cost is steep because I'm a divorced person, just myself, and I was hoping I'd get a senior citizen discount being 64 years old.
We've had great service and we've had them since 2000. They always respond. Even on a couple of occasions when our dog set the alarm off, they were really good about understanding that and making sure the police were not called. When the battery went out on our control panel and they got the battery out a day early than they said it would. Our bill comes out automatically out of our account and we don't have any issues.
ADT is not that expensive and the monitoring is excellent. They do a great job and I would choose them over Ring. A lot of those systems can be hacked and from what I've been told, it's very hard to hack the actual ADT system.
I've moved since my original installation and my ADT system is now self-installed. It's cute and very easy to use. It’s great. The customer service reps were very helpful. My daughter wasn't able to hook up something and she called several times and they didn't mind at all. They told her to call back if she kept having problems.
ADT is transparent. I would recommend them.
I was there for the initial part of the installation but I didn't stay for the whole thing. My wife was there and she said they were very good. Everything's been good. But the app could be a little more user-friendly.
The sales representative with ADT was great. I’m 90% satisfied with the system. It makes me feel secure that I have a system at the house and if something happens, someone will respond right away. On my back sliding door, it has the sensor if the glass shatters. I love that. I also love that they have the CO2 component. But I am not a huge fan of the price difference in comparison to others. Also, 30% of the time, there are glitches in the system. It disconnects from the internet or the screen stops working and someone has to come take a look at it. Then you're charged because the screen stopped working. I only bought the system a year ago. I shouldn't be paying to have somebody come if the screen stops working. They try and talk you through it, but it's not a simple system.
I had some issues with the patent alarm, and I was upset, so I discontinued. The contractor that came to fix it for me didn't do what he was supposed to do. But I picked it back up once crime started to come back again. I spoke about getting cameras that Saturday, and that following Monday, my home was invaded. I didn't get it done that Saturday because I didn't know what would happen. The angle that the camera is on is the angle where my doorbell was. And that's where I was told the invaders had to come from. The crazy part about getting it set up through ADT was that there were these extra fees I would have to pay. So, I went directly to Ring and paid up for a year. Now I'm with ADT. But I pay a lot.
I have one camera and it's only showing my front doorstep. I can't see my driveway. I can see across the street. But the lag time was not big when my neighbor's car, a month and a half ago, was taken out of her driveway. It didn't pick up on mine. But my son came out, saw something I couldn't see, which is odd. And we're in the same house, same WiFi, same system. And he got on after me in terms of access. I now have signs now that say security if that will help.
We live in an old town and it's a very suspect area. There has been crime out here. It was not too bad, but still, it's good to have assurance and safety that we have the ADT system in there. Customer service was very professional. I have one positive experience with ADT. We have a brand-new gas stove. Something wasn't covering what we put on there that should have been that's inside the oven base. It covered up one of the vents. We had a leakage and that was very small one. But the sensors picked it up and ADT called the fire department. This was about 12 o'clock at night. The leakage was nothing life threatening but it could have been. The system was a lifesaver.
ADT was quick with installation. I have Ring also and I have a problem with them. Every time I leave my home for more than 24 hours, the ring system defaults. When I call and say my camera is not working, they say that I have to be home to reboot. But I can't be home to reboot and reboot as I'm in Europe. Thank God I have ADT. So, I rely on ADT for my alarm system, not Ring.
ADT has a great reputation. Also, I like everything about the system. It's easy to operate and it's dependable. It works most of the time. Once in a while I have to call ADT because something might not be right. But 95% of the time, there's no problem. ADT is a good company.
We decided to give ADT a try. And we've been very happy with them since. The tech came in, set everything up and explained how those things work for us. He was very helpful. He set up my tablet so I could monitor, and explained how I could set up any other equipment I wanted to use to monitor. I just push a few buttons and find out what I need to know, or if the alarm goes off, they contact me. I use the app to check and see who's outside and who triggered the alarms. It's easy to use. It makes me feel safer. Also, we feed stray cats, and we're able to monitor who comes and eats and who doesn't. It also helps us keep track of who has been missing for a while and who might need further assistance. I'm very happy with it.
We built our home in 1954 and had ADT installed right away. We've had it ever since. I turn it on when I leave and turn it off when I come home, but sometimes I mess up. Other than that, the system protects my home. I've thought about calling them and asking them about a camera, but I haven't. I also thought about a new doorbell and cameras coming together because my doorbell is behind my stairway, and when I'm upstairs, I can't hear it.
The techs have always been very nice, and I have not had a bit of trouble with them ever. Sometimes, they would come and bring one of the little monitor things. Every now and then I set the system off when I drive in the garage and do the wrong thing, and ADT calls immediately to see if anything's wrong. That's great to know, because something could be even though it hasn't been like that. I rely on ADT because every time I leave the house (if I go to dinner or go shopping), I turn it on for any length of time, and the house is safe, as long as the police don't wait to come. It's not ADT’s fault.
I wish I could leave NEGATIVE STARS. AVOID AT ALL COSTS!!! I had a technician come to my house last week and he stole a $5100 item from my closet (the closet he was working in). What has ADT done to help? Absolutely nothing. They have DODGED my calls at all costs. Not a single person has called me back. I know that I will never see this item again but my concern is for the safety and well being of other customers who have a THIEF coming into their homes. The individual is still working today, going into other people's homes, stealing god knows what. It is just incredible that I pay a SECURITY company to protect my house and make us feel safe, yet we are feeling more vulnerable than ever. They clearly could not care less about who they are sending into people's homes. I have been dealing with this since Saturday and not a peep from ADT.
Hello Alexa. We're terribly sorry to learn of this unsettling experience regarding items stolen from your closet. Our team would be more than happy to review this further. Please send us a copy of your concern/complaint, along with the phone number and address where the service is located to AlwaysThere@adt.com. Thank you.
Updated on 05/16/2023: They wanted to keep the process private. Not going to happen. I tried to work with ADT for almost a year. After posting this review in as many places as I could they now want to save face. They sent a letter saying they'll refund me $70 (I lost well over $800). They "found" my THIRD attempt to cancel in November 2022. What about my attempts in June or September??? No. This is completely unacceptable.
This company refused to cancel my service despite being outside of the contract window. I had to make 4 different attempts to cancel my monitoring services over the course of 10 months. They continued to charge me and each attempt was met with incompetent reps that seemed to be reading from prompt cards instead of helping me with the issue. Long conversations with redirection and excuses on why they can't do anything with reassurances that this time it will be different. Once the company actually cancelled my service I was told I needed to pay 95$ to bring everything current and it would be done. No.
4 months later I receive a collection notice for $85. ADT will continue to charge you and there is absolutely nothing you can do about it. There's no action you can take. If you are currently a customer then when you go to cancel don't do it over the phone. Do it over email so there is a paper trail and you can substantiate your claim. I lost over $700 to this company plus several $25 returned payment charges due to someone changing my bank information when I first called to cancel. I just paid the collection and pray that this nightmare is over.
Hello Fred. Our sincerest apologies to learn of this frustrating experience in trying to cancel your service. Our team would be more than happy to review this further and assist. Please send us a copy of your review/concern, along with the phone number and address where the service is located to AlwaysThere@adt.com. Thank you.
I have called 4 different numbers for ADT and I NEVER get anyone from America. I cannot understand these agents. I even tried their chat line and never got answer to my question. If they could find someone to help me that would be great.
We've been with ADT for a very long time. We had to upgrade to 5G. We needed a new panel. The reps were very professional and quick.
My husband hired ADT and they came in and they did a good job for us. I have a Ring as well. So, what I had with ADT was sufficient for us. I like ADT. If there's a problem, they respond. When you call, they're helpful.
Ordered ADT for my investment property (Airbnb) and had issues with my locks. The locks would work when trying to lock the door. Called to inform ADT and they sent out a technician out. The technician replaced the lock and reprogrammed it. The lock worked for a few days and started not working again. We called ADT, they sent another person who said the lock needed programming again. This process lasted for months with the door getting jammed a couple months and ADT were persistent with sending a technician. Today, a technician came and informed my housekeeper that unless she paid a $59 fee up front (that no one ever mentioned) they wouldn’t fix the locks. The housekeeper called me and told me ADT left and actually didn’t resolve the issue.
Soon after, someone walked in my home, stole things and left. The cops were called and it’s an ongoing investigation but this issue never would’ve occurred if ADT fixed my locks (that they were responsible for; that never worked). I reached out to ADT's presidential Executive Response Team & Resolution Social Media Specialist and received a response from Eileen L. W stating this exact message (copy & paste).
“Good Afternoon, We're very sorry to hear of the issue with your door lock and to hear of your break in! We do see that the technician was onsite as of this morning, but the trip fee was refused, so the technician was unable to assist in repairing the device. May we clarify when the break in occurred and if the authorities have been notified? ADT would be happy to have a technician come out to the home to address any concerns you may be experiencing with the door lock but the $59.00 trip fee is a valid charge due at the time of the service appointment.
An issue with the door lock would not prevent the alarm system from functioning appropriately as the door lock is not a part of the ADT alarm services. Best Regards, Eileen L. W. ADT Presidential Executive Response & Resolution Social Media Specialist 4926 Kernan Blvd S | JACKSONVILLE, FL 32224 Sunday-Thursday 9:30 a.m. 6:00p.m EST.“ Do not do business with this company as they care about unethical fees more than their clients' security. I will be switching all my investment properties to another company.
Greetings! Any on site service call requires a $59.00 assessment fee. Our apologies for any trouble. If we can be of any assistance rescheduling the service appointment our team can be reached via reply to the email you sent us earlier, or by calling 1 800 238 2727. Thank you.
Do not get tricked in buy ADT Wi-Fi cameras. They are always down no matter what you do. Support does not help with this issue over 4 years and still not working. This company needs to update and find out why their cameras are always down.
ADT has great customer service. Everything's wonderful. We had a little hiccup with something but they worked it out. They came and replaced it. They also introduced the touch thing to me and sent a Google thing to me too for being a loyal customer. I just need somebody to come change my battery.
ADT is a good company with good service. I like everything about it. I've had it for quite a few years and I am very satisfied. The system is working fine. I use the phone apps to turn the system on and off. I've never had any complaints that they didn't fix. I've never called them and they didn't respond.
The installation was simple. It got done swiftly. I had to have ADT come out and put more systems in. They were very efficient. It took a short time. I love putting the system on at night and feeling secure. I live isolated. And the peace of mind is just perfect. The only time I use the phone app is I turn it on at night and off in the morning. Nights are scary and dark. I feel safe. One time, it was a windy night and there were two troopers at my door, "What are you doing here? There's an alarm. There's a problem with your bathroom." I said, "There's nothing wrong." They came in and the bathroom wasn't secure. The wind shook it. And I was, "Holy cow. This really works." I feel good about it. I would recommend ADT to anyone.
When I had a situation over here last year, there was a guy who drove to my property, took out all my utilities, and burned out a lot of my appliances and technical stuff. I called up ADT and had them replace the circuit board and the control pad. They gave me the Pulse one and it lowered my rate. Their customer service has been been great, too. The tech who set up my new system was awesome. He gave me his cellphone number and told me to text or call him if there's any problem. The monthly monitoring cost has gone up $10 over the last eight years, but with everything else in this world, everything goes up occasionally. Other than that, people recognize the ADT sign sitting on my front lawn and that's a good security measure because they're not going to try to break in if there's an alarm.
We always set our ADT security system when we leave the house, and disconnect it before we come in. We have it on the app on our phone so it makes it easy to get in and out without setting it and running out the door, so I like that feature. We know the house is protected when we're away. It may be a good idea to get a motion detector in case people get in somehow without setting it off. I’ve been planning on contacting ADT to see how I can get one. The reps have been very friendly.
I’ve been with ADT for so long. We went to an event and they had a tent going on. We set up a meeting from there and they hooked up the system. At that time, they had the installation going on for free. The package I got came with a sensor on every window and every door. There was a keypad too. They gave me three yard signs and a couple of stickers for the doors. So far, I've had minimum false alarms and this is maybe from opening the wrong door. Other than that, I was completely satisfied with my purchase. Having a security system is very important as there are so many things happening. Definitely get ADT.
ADT connects with the police. With them, it's something with the doors, somebody trying to go around on my house, and they see that somebody is not me, the police will call me and ADT will send me alert on my phone or call me asking me if they see something around. But I have issues with ADT, because I called the company, and the employees did not help me in the right way. I needed a new battery for my service. They sent me the batteries, but they told me I was the one to install. But it's difficult for me to install the batteries in my monitor. Other than that, ADT is the best service for alarm. I have two services in my house and I recommended my granddaughters for ADT.
We like our ADT security system. We had to redo it two years ago, and everything was done well. We hooked it up to the Google front doorbell and another video camera, and everything works great. Everything is active and we get notices if the electricity goes down for a blackout so we know that people are on the ball. So, I'm very satisfied.
The service is good. The techs all provide good information. I had trouble a couple of times because they didn't really understand what was going on but they resolved the problem.
ADT came with the property I bought The contract for ADT is for three years which makes it a little difficult 'cause you have to stay with them. I had a few issues and their customer service was so-so. One negative experience is that the property has a security system and a camera system and I can't link both of them under the same email address. So, I'm able to access one but not the other because I don't think it's necessary for me to create a new email address just so I'm able to look at the CCTV. Even if they are still through ADT, they're considered two separate services.
Also, I had an issue with the system panel screen which was frozen. The instruction they provided to remove the backup battery was not clear. When I spoke to them, they had to escalate it to another department and I had to wait for a callback. Other than that, the home security system is very generic, basic and easy to use.
Hello, we are sorry to learn of your concerns with linking accounts. We apologize as the these are two different systems and would need to be accessed with the two sites. Thank you
ADT Company Information
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- 1501 Yamato Road
- Boca Raton
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- United States