ADT Reviews

I called and wanted to cancel the account due to the selling of the business. I was putting on hold three different times with each time the wait was 25 minutes. Finally I got connected and the CSR asked for a security code. Since I don't remember what the code is, they have to send me an email with the security password. What a waste of time with this company. I can't believe after waiting on the phone for about an hour and half and I still can't cancel the account. In the next few days when I receive the mail with the password, I have to go over the whole cancellation process again. I will make sure social medias know what I have experience with ADT!

A very professional job in installing the equipment. Very easy to monitor.

ADT is the worst. Cameras, etc were in my name and I was paying monthly. Worked for maybe 3-3 months then cameras said offline. I called and was informed several times that my name was not associated with any of their installations. This went on for at least 5-6 months while they were still charging me. Nephew finally got a tech to come out and fix cameras. Had to pay of course. Everything was changed to his name and his payment plan.

ADT lacks true customer service. I call on the 8th of July 2026. Was on the phone for 2.5 hrs. Trying to figure out who stopped my auto pay. Then I was going to cancel my account. The customer service rep, state if I pay off my equipment, it will lower my bill, and she would lower it even more. After paying off my equipment I even signed a new contract. It was required to lower my payment. I went online today to check. It doesn't show it was paid off. I was informed by the Daniel on chat, they can't do that. Call back on Monday. I called 800#; the guy didn't want to help, told me there is no customer service reps to help in that area and call back on Monday. He said they will draw the equipment charges out of the three hundred plus monthly. I can see there being an issue. Now I have over 4hrs on the phone and 1 hr on chat, and issue is not solved.

Most of the time, I reached out to ADT and the experience was very good. The reps helped me too with some problem-solving. I'm very satisfied with the equipment. I've been with ADT for almost five years and it’s worth it.

I have had ADT for many years, and didn't have any problems. The customer service has been terrific. I tell all my friends that I have ADT and I am happy with them. They are extremely efficient in taking care of the problems. We all would like to have a better price, but ADT's price is fair.

We have been struggling with ADT since 2024. When we signed the contract, we were sold a service with many promises, but as non-native English speakers, we could not fully understand all the contract details. Unfortunately, the important parts only became clear when we needed to make changes or cancel. We already had a security system before ADT, but we were convinced to switch with many promises and incentives. After one year, our financial situation changed, and we contacted ADT to renegotiate because we could no longer afford the monthly payment. We were told that we could not cancel unless we moved. In June 2026, we moved from our house to an apartment, so we called to start the cancellation process. The representative told us to wait because someone would call us back. After a week with no call, we contacted ADT again, only to discover there was no record of our cancellation request.

I heard about the services of ADT and that they are a good security service. The installation was good but I had some minor problems at the beginning. The system would go off for no apparent reason and the fire department had to be called. The police department came out for something when the system went off. Then, I had an occurrence where ADT readjusted it and one of the managers said that they would probably have to lower the monitors in each room. It was because the alarm went off in the bedroom while we were in the front room looking at the TV.

I recently had ADT service installed, and the overall experience was great. The technician was professional, knowledgeable, and took the time to explain how everything works. The installation went smoothly, and I feel much better knowing my home has added security. So far, I’m very happy with the service and would recommend ADT to anyone looking for a reliable home security system.

I’ve been with ADT for five years now. Their price is good, and I like their service. It’s great. I can turn my cameras on and see who's in my driveway. I can go from one side to the other. But I just can't get notifications that there is movement, that people are walking by. And I really like that. And my wife likes that too. She wants me to go to Ring service. But I'm not ready for that because ADT provides better service than Ring.

I like the security part of having ADT. We live in a small town and I don't even know if we need the system, but we have it. I've been satisfied with ADT. It's been good for us. When the alarm goes off, ADT calls me right away. Usually, that’s because I screwed something up where I hit the wrong button.

ADT's reps have been okay. I have their service for 10 years or better, and I haven't had any incidents where I had to use them. I would tell my friends and family members to to go with them. I give them 4 stars.

I heard that ADT was one of the best. I've had it for 10 years. It has been very good. The response times on things has been great. It has been very easy to communicate with a representative. Also, their product is great. When something goes wrong, you know what's going on. I highly recommend ADT. Go with it. It's one of the best that's on the market.

Consider ADT. I've been with them for 12 years. The previous owner had it. I had it continued. They pick up calls very quickly. And the most important they said was they are connected to the 911 call centers and other things. The downside is sometimes, they study people's behavior. Maybe recently due to AI. When we went to vacation and put the things slightly wrong, we received a call from our local police department. "Hey, is someone hurt?" What's going on there? Other than that, everything else works fine. It's a reliable service, but sometimes a bit annoying. Be prepared for that. Also, we had a bad experience with the prices in the past that they increased us by yearly. After negotiated with them, they adjusted the prices.

Terrible. Absolutely the worst place to get security from. Only way they have customers is by scamming old people here. Take these stickers that are $50 dollars put them in your windows. Here's one camera that you could order on Amazon for $100. We're gonna charge you $300 and a monthly contract to use. Anyone who uses this service contact me. I'll break into your building just to show you how bad their services are. They couldn't stop a racoon from entering the trash in so serious they will not help you.

I cancelled my account with Alder on April 20th. My unit was took down. My bank account was debited from ADT 2 1/2 months later and I called them. They would not credit my account. If they monitor so closely why could they not see there is not a unit on wall to monitor? The dollar amount to some individuals means a lot but to them people do not matter. This is bullshit!!!!!!

Worst company ever, no one knows anything and they swindled me into a contract that I am still paying for and have not had service. One of the most unethical companies out there that you try and cancel, they tell you one charge and then you have additional charges. Do not use this company.

I like ADT's convenience. The most of the customer service that I’ve got has been through a third-party. So, what I feel about the customer service representatives depends on the situation.

I’ve been with ADT for eight months now. What they offered at that time is just what I needed. Got cameras as well. The installation team was great. They were very professional. They taught us how to use it, and they cleaned up very neatly. I've been telling people about ADT. Two people said they were gonna call. One said he was gonna check it to see if ADT was here locally. And he asked me about it, and I said, "Yeah, that's what I have in Crosby.” They’re very good people to deal with. I am very pleased with ADT.

This is the third home I've had with ADT, and I've been here seven years. If I had a problem, I wouldn't hesitate to call ADT again. They've worked with me on the cost, so I'm happy about that. I like that they will replace your signs every year. I live in condos and the landscapers tend to beat them up or break them. So, I'm glad that they're willing to replace them for me. I like the system I have, and I trust it with guarding my home.

I got ADT because my old alarm company went out of business. I've had it for a little over two years, and my experience has been great. They're there when I need them. They take care of things when my alarm goes off. They make sure the police and everybody else were there. My house is protected overnight. So if anything happens around my house with my cameras, I get an alert about it. The system functions very easily and it's very easy to take care of as far as turning it on and off. If I want to close out a zone because I'm working in a room, I can do that. I had to call them recently because my panel was not arming at all and they walked me through on how to reset it and get it back to functioning correctly. It was really easy to get to an actual person. I didn't have any problems walking through what they told me to.

I have been with ADT for nearly forty years (1988 to present) on multiple properties over the years. Over the years I've been double billed and today I finally had enough. I found out that they were bundling a leased property for a family member, with my main house of 24 years. I called in Nov-2022 to cancel the service when she moved out, and they told me they see the call, but I didn't talk to the right person.

WORST EVER. I cancelled my home system that I moved from back in 9/2023 and they never cancelled it. I have called multiple times and they continued to charge me for it and now they are saying they never got my cancellation and I need to prove it. How can I prove that I made a call to them? They do not require a written cancellation, only a call. They are trying to get out of refunding me thousands of dollars so now I will have to file a small claims complaint and deal with this. If I could give negative stars I would.

When Sears gave it up and became ADT, that's how long I've been with ADT. It's close to 40 years. If by accident something goes off, they call, ask for my security name and number, and everything is copacetic. I changed the homeowner's insurance company, and I needed a certificate that I was a member of ADT for my homeowner's insurance. They were Johnny-on-the spot, the whole nine yards.

I'm satisfied with ADT. I feel more secure. Other than that, I haven't had a chance to test it. No burglars. We live in an area, Upper Saucon Township, where there's very little crime. ADT called me in the past to make sure that I was still involved in it because I hadn't given a signal of some sort. That's the only contact I had with ADT. But I like the idea of being able to put it on when I'm going to bed at night, not have to wait until I leave the building.

I’ve had ADT for years now. I had them at another house, and when I moved, I just brought them to my new house two years ago. They kinda let that equipment get out of date, and they upgraded it. And then I ended up selling that house. So, they put new equipment in this house recently, and it went fine. The cost had gone up. And when I called to tell them that the cost was too expensive, they actually went down on the bill. I would recommend ADT.

I've been with for 15 years. They were more dependable. The service has been good, except for the service charge. I have the protection package, but now they have another service charge on top of that. I don't like that. The cost of their things are getting too high.

I would tell people how reliable ADT is, and I never had a problem with them. I've been them for over 10 years. I'm happy with the service. That's why I stay with the company forever. My favorite is if the alarm goes off, ADT calls me back right away. And if there's anything that needs fixing, they walk me through it on the monitor. If I have a problem and I call, they fix it right away. If it can't be fixed, they send somebody to fix it for me. Somebody came to replace the monitor, but they did what they had to do, and they left. The person was friendly and did the job effectively.

When we have problems, ADT is just a phone call away. Anytime we've had power problems where the Wi-Fi goes off for an extended period of time, they give us a call. There's an alert on it. Also, even if someone over the phone can't help me directly, they get a tech to call us and walk us through the system like when we got new windows and we had to get new connections to the windows.

I’ve been protected by ADT for three years now. Getting in contact with an ADT representative has been easy for me. The last time I had to get in touch with somebody, it was easy for me to get in touch with them. ADT is something good to have.