ADT Reviews

I've had ADT since the beginning of February. When the technician originally came in, I didn't have Wi-Fi, and he told me that they couldn't connect one of my cameras on the back and my Ring camera on the door until I had Wi-Fi connected. Now, I have Wi-Fi, and I'm wondering how I can get a technician to come back out and connect the rest of that stuff for me. I reached out to ADT not too long ago through my app, but I haven't heard anything back. It's been easy to interact with the reps. This is the only instance where I wasn’t sure if they received my message or not. Other than that, I have done very well with everybody

The ADT Technician Zach. Provided OUTSTANDING service from the beginning to the end. No matter what questions we had, he answered them thoroughly and to our complete satisfaction. He was very pleasant and professional. Zach professionalism and knowledge made us feel at ease with the assurance that the security ADT provides is above reproach.

I had Brinks originally almost 20 years ago and they bought Brinks out about six years ago. So they just changed names. I’ve been with the ADT name for at least six years and I’ve only had to deal with the reps two times. I had technical questions and I wasn't kept on the phone for an hour. I originally had a dial-up communicator and I did an upgrade when I moved from one house to another. I had a cell communicator put in a cellphone signal communicator. We use the ADT system every night when we go to sleep. So we depend on it, but thank God I've never had it where someone actively tried to break in and it went off. I'm happy with the company. I have very little interaction, which is good, which means the system works well.

About five years ago, I was moving from Miami to Ocala and since I'm a veteran, my realtor told me about ADT. I called to set up the alarm and the gentleman, Lewis, was very helpful. He explained everything, did all the connections, and made sure that I understood the system and the installation. He took his time, answered all my questions and made me feel that I knew how everything worked.

Having been with ADT for about three years, my experience with their representatives has been good. My service package met my expectations quite well. I have since added a camera for the front door. The installation was good.

I'm living alone right now, so I thought it was the right time to get a security system. ADT was recommended by a friend of mine and her husband who have ADT. They've had it for a couple of years now. The original person that installed everything was absolutely wonderful. He was here for quite a while. I had many windows that had to be taken care of and that took quite a while. He did a fine job. There was no mess. He explained everything to me. I knew exactly what was going to happen and how to operate the system. I am an older person and he made it very easy for me to understand. The whole system is easy.

DO NOT SIGN UP WITH ADT! We have been ADT customers for 26 YEARS, and after our latest experience, we are done. We have had numerous problems over the years, including outdated equipment, equipment breaking shortly after service technicians left, and sensors going down without us knowing. This week was the final straw. Our alarm system was completely down for TWO DAYS, and we were never notified. We discovered the problem ourselves when we found the panel dark.

I've been with ADT for 18 years and I chose them because of their reputation. When I got rid of my landline, I knew it wouldn't connect to ADT anymore. It was that old. I got a new system in now, the WiFi, and it's great. I love being able to work it from my phone. There's a bit of the snafu with our addresses because I live in a condo and they had my girlfriend's address and my address as the same thing. I guess somebody thought I was canceling the service and she didn't want to cancel the service. But we don't even live together. ADT got it all straightened out.

We just started with ADT a couple months ago. I had a rep that stopped by the house, and she was a third party, but she was selling ADT. I also got in touch with the ADT direct rep and he was great. I liked him. The installation was super easy, very efficient. The tech was very knowledgeable. I used the app for setup and it was easy. I feel safe.

We needed a security system and we chose ADT after talking to a few people. We've had ADT for a long time and we're pleased with it. It's comparable to other systems. Also, it's very easy to use. That's the best thing I like about it because we're senior citizens.

I had a few front door cameras installed by ADT. The installation went very well.

ADT’s customer service is very good, which is why I’ve had them for over 20 years. Everybody that I speak with is very helpful and wants to get the issue solved. I had an alarm go off because of a defective sensor, but it just needed to be replaced. Recently, I had something replaced, and the guy I worked with, Chance, was amazing. Because I have an old system, the price is fairly reasonable. ADT’s reps always ask if I want to upgrade, but I can’t afford the new system. Overall, it’s been a very pleasant experience.

ADT has a good reputation and I've had their system for about six months. The price is okay right now, but if it goes up, I'm gonna have to stop it. Other than that, the system is good and I like being able to set the system with my phone when I leave the house. It's easy and I'm protected if somebody tries to break in. I like ADT.

ADT is very dependable. We got a new keyboard. The installation was very good. The person did a good job. When I forget to turn the alarm off when I go outside, ADT calls and tells me that I have an alarm going off. I give them my security code, and I thank them for calling.

If you need security, ADT is a company you should consider. It's well known. I've had them for eight months. It was a deal they were offering at the time. The only thing I don't like is there's a time limit as far as how many pictures you can take. You gotta adjust the amount of space you can take pictures or delete. Other than that, it's okay. I like the box itself where you have control over everything.

I was with ADT for so long in Pensacola before we moved to our current home. It's going to be somewhere north of 11 years now and they have given us such great service over the years. There are two reasons we have ADT. When my father-in-law passed away, my wife inherited the family home with her brother. He came with the house, and so did ADT. That's what my father-in-law used and he used it for the second reason that we kept it. Their connection to USAA has always been strong. So, since my father-in-law was in the Navy, he had USAA, and that's why he went with ADT. We stayed with it because they were good to USAA customers. That's always been a factor for us.

Somebody broke into my house twice years ago, and that was what inspired me to get ADT. I live on a corner and all of my house yard is exposed from all directions. People can see and they know when the car's going. I signed up with ADT and I've had no issues with them. I would refer somebody to them.

We have these panels in a bunch of businesses. They absolutely suck. They always need servicing that they want to charge you an arm and a leg for but actually don't want to do it and try to get you to do it even though you're not a certified technician. The batteries always die a bunch. Then when you cancel a store because you shut it down they call you on a Saturday morning. I already have problems sleeping and this a***old calls me on a Saturday to see if I'm interested in having a system installed in my home. No I canceled the service if I really wanted one installed I would call. You really called me on a Saturday when I already have problems sleeping. Leave me alone.

We bought a new house, and ADT was part of the package. So, we had the rest of it installed and enhanced. We’ve been a customer for a year and so far, we’ve had a very good experience. The system is easy to operate and the features of the service package is very satisfactory. It came in handy once when we hadn’t moved in yet. There was something that said that the garage door was open. We were able to have the neighbor come over and check, and find out it wasn't.

I need something to guard my house while I'm gone, and I was with Protection One back in the 90s then they bought out ADT. The service meets expectations okay and I've never had anybody come out. I've done everything over the phone or myself, and the customer service has been great.

ADT is a top-star company. Excellent communications if you have to call them or they have to call you. Also, the system works perfectly. If we accidentally come in and set the alarms off, it works exactly the way it should. I feel safe with it. If the alarm is set and somebody opens up a door or window, it goes off. That gives me the best security. I have peace of mind. My app on my cell phone is perfect of the time. Sometimes it's down. It doesn't work. But it's probably more to do with the cell phone service. I had to call ADT because my app wasn't working, and the rep was able to get it taken care of over the phone with no issue.

I had a security system which was old and would not work with the new 4G. It wouldn't work with my cellphone. My friends had ADT, and I was used to their system because I'm a backup on their system. Everything is fine with my service. I set the alarm off myself. It is easy. I call and tell them I accidentally set it off. I've been satisfied with ADT so far. I would refer them.

It's difficult to communicate with ADT. When I wanted to change the battery, it was hard. I could not do it myself and if I asked for help, they were going to charge me. So, I told them not to come. I want to buy something to protect me, but not cost me that much. If I need help, they should at least show me how to change the battery. Three weeks ago, one lady was very helpful. She tried to help me on the phone, and she sent a guy who showed my son how everything works. He didn't charge me, and I appreciated that. But I'm not happy with this situation.

Had the pleasure of having Matt C. as our technician, and he did an amazing job installing our ADT equipment! He took the time to thoroughly explain how everything works and how to properly use the system. Matt was extremely patient, answered all of our questions, and was very knowledgeable and professional throughout the entire installation. We would absolutely request Matt C. again! If you’re in Colorado and are having ADT installed at your home or business, I highly recommend requesting Matt C. You’ll definitely be in great hands! Thanks again, Matt C., for the outstanding service!

I ain't too happy with ADT. They installed the new stuff, and it's good. But I needed a camera on the one side and a camera on the other. They told me they had lights when they come on. But I have never heard anything from anybody about it. I have them in the front and the back. I wanted them on the side too. They told me the new ones came out. The new ones had lights on. So, when they operate, the light lights up and you can see. I had inquired about it, but I never heard anything else from them. Then they raised the price without telling anybody, which I knew that was coming anyway.

ADT was very helpful in getting us back up to speed. We’ve had ADT for almost 30 years and for the first 25 years, my dad didn't do anything. We had this archaic ADT system sitting on the wall, and we were paying full price. When I moved in to help him, I called ADT to ask if we could upgrade the system. They came and upgraded our panel. But they never reached out to us for 25 years until we reached out to them and I didn't like that. Other than that, I would recommend ADT. The installation of the new items was quick and painless. When the alarm went off unintentionally, they called and we gave them the password.

My experience with ADT has been good in the 20 years that I’ve had the service. The system is impressive. It’d be a 4.5 at least on a scale of 1 to 5. My favorite feature is its simplicity, and it usually works probably 99% of the time. The few times I’ve had a problem, it’s because the wind caught the door and I didn’t get inside to shut the code off, or I walked in and forgot it because I’m old. Anytime I’m talking to relatives or people I know who don’t have an alarm system, I tell them that for the price and everything else, they should get ADT. I like the system, which is why I’ve had it for so long. Other systems have called me to switch over, but I’m satisfied with ADT.

ADT has been excellent, or I wouldn't have had them for 34 years. When I started with them, it was a telephone wire-up. I changed and upgraded to wireless when that became available and I've had no issues. I had cameras put in as well. The system is easy to use but when you need to contact them, they're like every other company. You go into this voicemail thing to get a person. But other than that, everything's fine. I like their professionalism and I've referred people over the years to ADT.

I've been pretty satisfied with ADT. It's a good company. The only thing was that I use my credit card to pay for them and they said that I had to do the banking account, which I didn't know. So they raised it on me and I wasn't happy about that. Because I've had that for two years, and then they changed it.

My mother had ADT for over ten years with both the medical assistance and house security. Unfortunately, my mother passed July 12th of this year and my nightmare began. When I called to inform them that my mother passed, I had to go through the usual verification of her passing. I asked them to cancel the service which had just been billed on the 6th of July. They told me that I was paid up for the month of July and my cancellation would be on August 1st instead of giving a refund. They billed my dead mother's bank account in August for an empty house and when I called, they said I cancelled in the middle of a billing period which was an obvious lie.

Social Media team helped resolved my issue 3 agents couldn’t assist me with. Thank you for understanding and taking ownership to fix a issue you personally didn’t do. Definitely will refer you in the future now.

Such deception with this organization. Hidden fees and charges for a technician to come out and fix a problem. All of the former companies NEVER Charged for a battery, and if we had a problem that stemmed from the unit it was addressed. Be very careful signing a contract with ADT. I have had other companies explain in full detail how they function … ADT representative was not even honest on the cost of a technician coming out if needed.

I do NOT recommend ADT; the quality and value is not as good as Vivint imo. I cancelled my service around the end of January after I confirmed I’m no longer in contract, thank God I fulfilled 4 years, yet 7 months later, they kept billing me after I called account management to cancel!! I called in May after I kept getting harassing calls from billing about past-due bills, told them I cancelled in January.

The reps from ADT are courteous, seem to be knowledgeable and helpful. Most times I call, I get a solution the first time. I can't remember ever calling and not having my issue resolved. I've been a customer with ADT since September 2023 and I have not had any major issues. I would rate ADT a 4.5 because they are not perfect and I never give a 5 because nobody's perfect.

We've had the service since 1992 even before it was ADT, and it's been great. I've had good customer service from them and I feel secure in my home. I like being able to set it and protect my home while I'm away or while I'm inside. Navigating the website is fairly easy though it's confusing when you go to pay your bill. I've sometimes paid my bill twice because I thought it didn't take it. Other than that, if somebody was looking for a service, I would recommend ADT.

ADT’s tech was here not too long ago to replace a battery. It was quick and easy, but it cost me too much money. They only replaced one battery, and now I have more of them going. I’ve had ADT for 20 years and the package I have is adequate, but people who are interested in ADT should make sure they know what they’re getting.

I've been with ADT for 20 years. We've had a few problems. But 90% of the service we've asked for, we've gotten. It all functions well, except for two things. We don't always get a warning far enough in advance that the smoke detector is running out of battery. Also, the device that picks up motion in the room sometimes gets set off just by vibrations where it's mounted near the door or some other cause which causes a false alarm. Other than that, we feel secure. When we go out, we feel protected against fire and theft. It's good to know that not only would the alarm go off, but there will be an automatic call too, either fire or police. Interview ADT. Look at their product. See if it’s up to date.

Through a variety of different locations, I've been with ADT for 15 years. Their customer service reps have been satisfactory. Their technicians have been very well qualified and I've had a positive experience. Other than some of the pricing on some of the items, I'm pretty happy with ADT.

ADT failed miserably in the management of our account and charged us for an address we had cancelled for several years before we could figure it out. They don't send billing statements and the website did not show the second address so we had no way of explaining why the fees were so high until an ADT agent figured it out. When we previously talked to ADT about it, all they did was try to upsell more equipment, no one could see the second address on the account. They refused to give any kind of refund. This was probably the worst customer experience I have ever had.

I have been waiting since April of this year for just 2 yard signs and each time I call I get the same response. We will fix this and make sure you get it, or they’ll say we haven’t gotten anything that you need 2 yard signs. This happens all the time!