ADT Reviews

The self-install gear is cheap and breaks easily. They have different customer service and apps for self install. When you call, since it's self-install, it’s hard to find our account info and get help. They just charged me and now want to bill me for another month after I canceled. I’ll never use this company again because of how they handle cancellations.

They are a horrible security company. When I signed up because they weren't going to take no for a answer. They kept saying 30 days money back guarantee. So when the equipment got here I never opened the box and sent it back. Well they took 30 minutes if that to take my money, but getting my money back is a different story. It's been over 40 days and I still haven't got my money back. So it's all lies. There is no guarantee.

Not too long ago, I had to replace the battery and we, my husband and I, were able to do that with the coaching from ADT. It was a very, very good man who coached us through that and it went down successfully. So I would give them 100% on that engagement. I'm in the design and construction business and I could go to a local company that would be cheaper and I could call the man on his cellphone day or night, 24 hours a day, and get immediate help, which is desirable. It's more desirable than what you get.

"I would give zero stars if I could. After replacing my modem, my ADT panel refuses to connect to the Wi-Fi, even with a dedicated 2.4GHz band. After multiple calls, customer service admitted it’s likely a 'glitch' or an 'old device,' yet they refused to fix it without charging me for a technician visit. They are fully aware my system is offline and I have no protection, yet they continue to charge me every month. When I tried to cancel, I was told I’m locked into a 3-year contract. It is predatory to charge full price for a non-functional system and then demand more money just to make it work. Avoid ADT if you want a company that actually provides the security you pay for." INSANE...

I’ve been with ADT for more than four years, and my recent experience has been incredibly disappointing. At the beginning of this year, my monthly bill suddenly jumped to about five times what I had been paying under a long-term promotional rate. After paying that bill, I called to complain, but nothing meaningful was resolved, so I canceled. Later, I called back one more time because, despite everything, I had actually been happy with the service overall and wanted to see whether there was any reasonable loyalty pricing that would make it worth staying. I was told they could get me back to my original rate, but that I first needed to reactivate service and sign a contract, and then the customer loyalty team would step in and honor the negotiated price.

I am filing this complaint due to ADT’s failure to restore my service despite full payment of my account. My bill has been paid, yet my service remains inactive. Instead of correcting their internal error, ADT has repeatedly threatened to send my account to collections for a balance that does not exist. I have contacted customer support multiple times, and each representative acknowledges the payment but provides no resolution. This ongoing issue is unacceptable for a company entrusted with home security. I expect immediate correction of my account status, restoration of service, and removal of any erroneous collection threats.

ADT has been handy quite a few times. We've had them for about 21 years. When the sensors went off, they helped in, and also with the alarm going off in error several times. So they were good with that.

If I have some issues, I usually get somebody on the phone. They're always very considerate and concerned about what you're trying to correct or fix. Then if it can't be done, ADT has new technology now where they can do remote sessions. If that doesn't work, then they send out somebody to our home. Right now, everything is fine. The only thing that I've noticed recently is that I sometimes get a false notification that something is wrong. It has to do with the batteries beginning to go out in certain devices.

When we were steaming off wallpaper, it set off the alarm and the fire department came here, but that was okay. We have the same old equipment that we had when ADT installed it. We haven't upgraded at all. But we know that if it goes off, people will be protected. If people try to get in, they can't because the alarm goes off. We're very secure. It's been a good experience. It's there and we know it's there and it's protecting us and that's what we wanted.

I agree with all of the other negative reviews regarding this so called “top rated” company. They’ve already cancelled two appointments at the last minute after me having to take off work and drive over a hundred miles just for a simple installation. Disgraceful racket like the rest of their competitors.

ADT is a good company, but it's a little pricey. Other than that, the performance is fair. Also, I've had good interactions with ADT’s representatives. It's not hard to communicate with them. I've had a so-so sense of security.

The customer service has been very good in the 10 years that I’ve been with ADT. The techs have been very professional and courteous.

ADT bought Brinks and I stayed with them since I had no problems with the service. I’ve been a customer since June 2005 and some upgrades have been made since then. Dealing with the reps who came out to install was fine and the features of my package are good.

I've been with my home security company before it was ADT, at least from 1990 till the present. I need the protection of the alarm because I live on a busy street. I got outdoor cameras a couple of years ago, but when I first started, I didn't even know if they had outdoor cameras. Everything was fine with installation. Overall, I have no problems with ADT, and everything so far has been okay. If I needed help, they were there. Having ADT has been a good experience.

I’m disgusted with customer service from my ADT provider. They took 9 hours to install two cameras and a doorbell and the next day the cameras didn’t work, 3 weeks later they still don’t work and no one has been to my home yet. I have no idea how to work my system because there was no clear instruction on how to set zones, record, or how to set up the Google device they sold me. I replied to an email ADT sent me with a long detailed letter that my service is not working and if I can’t have instruction and cameras fixed, then I want out of contract.

Terrible customer service - WATCH OUT - Cost rises every year, and canceling your service is a circus. You will have to pay for 30 days of service you don't want or need if you try to cancel.

I had a security system installed and the installer said that I had to pay off the equipment in five years, but I could cancel my service anytime. LIE LIE LIE. They trapped me into a five-year contract and said if I canceled, I had to keep paying for their monitoring fee. I called them a month after it was installed and wanted to cancel, and they told me I had to write a letter to their headquarters. I wrote the letter but never received any response. I would stay away from ADT. I was lied to and they could care less. Bad company. If I could give less than one star I would.

I knew about ADT through a friend and I’ve been using the service for four and a half years. The installer was very thorough and explained things when he put the system in. It was very well done. The system does what it's supposed to do. It's been a good experience with ADT.

ADT is a good system. If you live alone, you should get it. The installation was quick. It took less than two hours. The system has been enough, except when the batteries get low, the system goes off like somebody broke in. ADT called me at 3:30 in the morning. It was just the battery, but the wall panel should have read, “Low battery.” The cops came, they looked around, and didn't see any breach. ADT did a virtual call. I waited for them to come here, but they said, “No, you got it wrong. We didn't tell you that.” I said, “Yes, you did. I didn't know it was just gonna be a phone call. You had me wasting half my day.” But the guy that did the call was nice and walked me through changing my sensors.

I went through two security systems until they were both bought out by ADT in the late 90s. The techs came and rewired the whole world and put fresh detectors in. I've had the same quarterly charges since the time I opted into ADT. I also get free batteries for replacement in some of the remote detectors that aren’t hardwired. I have called them for help probably 10 times in the last 20 years and one time, they sent a technician. One of the smoke detectors was bad and he noticed that my motion detector in the living room wasn't working, which we hadn’t noticed, and he immediately went out to his truck, got a new motion sensor, and installed it. All of this at no cost. The other times, they explained the problems and I fixed them over the phone.

Pick any other company. ADT uses deceptive sales practices and forces you into a perpetual 3 year contract. Once you sign up for their services, they will never let you cancel. I have never ever experienced such a deceitful company.

ADT is effective, good, and reliable. I can recommend it to anybody. Sometimes, if I open the door and not go in quickly, ADT calls me within seconds to remind me that one of the doors is open. That's good for me. Even this morning, I thought I turned off the system. By the time I opened the door and came back, ADT already texted. That's effective.

ADT’s customer service has been excellent since I first heard about them 10 years ago. And since I got the system, I’ve added the camera. The system is great and I’m very satisfied with the features. Friends have asked about ADT and I’d recommend it. It’s been an easy experience.

I’ve been a customer of ADT since August of last year. I’ve never had a home security system before, and it came through a real estate deal. The system was already installed and all I had to do was have the technician come out to switch it over from the previous owner to me. The features are good and meet my expectations.

When my co-worker’s husband came in and talked to me about ADT, I liked his presentation. And he was a good salesman. I bought the basic plan, and it's all that I need. I live in a small townhouse. One time, I had a problem with one of the sensors in my living room, and they came and replaced it. ADT has been very good. They provide what they say they're going to provide. I've had trouble with two different sensors. One was a window sensor, and the other was a sensor in my living room. They came out and fixed it right away. I've had them for almost 10 years now in two different houses, and they've had to send me new plaques for the yard, and they're easy to use. I use the key fob in my bedroom. That's my primary. However, one thing that I don't like is changing the battery on the wall plaque, because that is a pain. It's terrible. I'm 77 now, and I have arthritis in my hand, so it's really hard to change that battery. They need a better design.

We had Guardian, and it was awful. They didn't have local people. And when you call, the closest person is in Pennsylvania, and we were in South Carolina. We had some issues, and we needed tech support fairly close, and they would contract it out. We got fed up, and we switched to ADT three years ago. It's night and day. First of all, we're well into our 70s. We are not techies at all. So when that little screen starts doing things that I don't understand or buzzing, I call them. I've called them more times, and they always answer. They're so helpful and excellent. I like ADT for the fire alarm, smoke alarms, carbon monoxide, and I like the security if we had to leave for an extended period.

I’ve had ADT since I’ve been in the house and it’s been 30 years. My experience has been very good and everything's been fine. I have no complaints, but if I do, I will give them a call.

ADT popped up on Facebook and people who had ADT were happy with it. It was easy to get in touch with the sales rep and the installation went well. There were some issues with the wiring on our part, but he was able to handle that. We added cameras, front and rear, when we purchased the package. I was having problems with the sensor strips falling off. I have one off right now and we’ve put it back a few times, and it doesn’t stick. But other than that, the system, thus far, is working. I got a call at about 2 o'clock saying that they detected motions on my deck, which was unnerving. But I have a camera back there. I've been very happy with ADT. I've had a couple of things I needed to call them about, and they were very prompt.

1.) 1-30-2024: Signed up service for alarm system package. 2.) 5-24-25: Signed up for camera service and began having issues with this service 8 days after enrollment. Camera resolution unusable quality and audio recording is unrecognizable. The cameras will record for a week. After which they no longer record and we need to re-setup our account. We have been calling about this issue monthly since we set up our account with our account representative Casey. Additionally, we need a $1,000.00 refund on some cameras we purchased that we never used due to the problems.

I’ve been a customer since 2/99. They want to charge me 160.00 for a tech to come and replace the battery. My outside camera not working and they only have a technician to come fix that Monday-Friday. I work! No customer care or loyalty. They don’t care.

I recently upgraded my doorbell/camera to the latest version and had ADT do the installation. They sent Cody and he was a total pro. He checked in when he was on the way, got here right on time, switched the units out, and got us up and running. We appreciated his professionalism very much and answered every question we had. Thanks, Cody.

ADT acquired Protection One, the company I was with and it’s been nine years that I’ve been with them. I never knew that the smoke detectors expire and stop working after seven years, and their warranty is five years. I couldn't deactivate the smoke detectors without beeping, so I had to call ADT or pay to replace the smoke detectors. Their techs had to remove the smoke detectors from the system monitoring and disable them. In order to upgrade the whole system, ADT wanted $1,200. But other than the issue with the smoke detectors, it's been satisfactory. There was a couple of false alarms and the reps called right away, especially when a smoke alarm went off.

I've been with ADT since 1998. My parents had ADT at one time and that's who I went with. Anytime I've gone anywhere, I've just checked them. Then, when I rented a property, I did the ADT Blue instead of the regular. I feel comfortable with them. Whenever I've called for assistance, they've been proactive and contacted me back and they have walked me through the system to reset stuff. Sometimes, when you have a good thing, you just never think about changing it.

ADT gives you a sense of security and I’ve stayed with them for eight years. I feel comfortable with it. We added the front doorbell camera and I like it. One time, there might have been a power surge and the system stopped working. So, we upgraded to the newer wall panel, which is a touchscreen, and it works just fine.

For the most part, my experience with ADT has been good and positive. I’ve had ADT for eight years now, and when I have issues, customer service can usually get them handled and taken care of quickly. People should sign up if they’re looking for somebody. When I was having issues before, I had a very outdated system, and they came by a few years ago and installed an updated keypad. It’s not the new high-tech ones they have now, but it wasn’t from the 1980s like I had before. Right now, I have some outdated sensors in my home that are affecting my Pulse app, telling me things are open when they’re not. I need to call and have that updated.

Do not get ADT. Their window sensors do not work. I have to routinely reset the system to be able to set up my alarm. Worst investment I’ve ever made. The other thing is that they tied you up to a long term contract but they don’t tell you that. They tell you how much you are supposed to save.

In 2023 my wife and I purchased a home and took up payments on the prior tenants' ADT equipment 'cause they was in the new house only months. The day the tech came out to hook up the system he went downstairs and stayed a long time. When he came back he told me he couldn’t locate a couple of the smoke detectors and that the prior tenants must had taken them. We paid a lot extra to replace them. Several months later my wife told me there were two detectors in one closet upstairs and two more in a closet downstairs. When he took them down he couldn’t bring them up 'cause I was there. He mounted them on the wall in the closets and then sold me more to up his commission. The ones he put up were less than ten feet in both spots apart from the ones in the closets.

We wanted some security. We decided to use ADT and we've been protected for about 12 years. The only thing is they're overpriced. As happy as I am with their service, I am considering alternatives because of pricing.

My ADT system in Florida is iffy, but up here in Connecticut, they're amazing. In the 25 years I’ve been with them, the customer service has always been very polite, knowledgeable and helpful.

I've had ADT since 2008 at my starter home. Now, I don't have that home anymore. But even at my new home, I didn't think twice. They transferred my service over, and I didn't have any issues with it. One time, I was out of the country, and my alarm tripped. I was able to get the notification through my cell phone. We were able to get it all resolved and get the authorities over there. What happened was it wasn't even an intruder or anything like that. It was just that my daughter didn't close the door properly or fully. But the response time was good, and I appreciate it. Everything was okay.

We've been with ADT for 13 years now, and our experience has been very good. They've been doing their job. Anytime I've had to reach out, everything has been pleasant. The system has worked well. It's been sensitive like it should be and has set off alarms as it should, and we've been notified by the monitoring team, and everything's worked out well. I've been pleased with it because it's not been a problem system. I would recommend ADT.

The installation of our ADT system was quick. The installers were good as well. So far, everything's pretty good with our system.

I bought a brand new house 30 years ago and I put an ADT system in. Their customer service has been fine. The new package that we upgraded to is very good as well. I had an old system that when I changed my doors, I had to upgrade ‘cause I couldn't put nails in my doors.

I didn't have an alarm system and someone broke into my house. It’s been a long time since I went with ADT and the communication with them has been good. I called them about a battery and they sent me one after I paid for it. The alarm lets me know if someone is coming in, and which door it is. The ADT system works and I feel safe. I’m just waiting on them to put the cameras in. I still have the old DSL line and the cameras will be slow and eat up all my data. So, I’m waiting for the fiber optic to be available in my area.

ADT happened to be the first one I saw and decided to go with them. That was 13 years ago and the reps came here last time to get everything upgraded. I’ve been very satisfied with my experience.

We've had ADT a long time. We've updated the system not too long ago, and the experience was very nice. They were very good. I was surprised at how much it cost though. They could lower it a little bit for a widow. Other than that, I'm very happy with ADT and I wouldn't trade them for anything. I would recommend them to the friends as well.

We've been with ADT for 10 years now. When our alarm goes off because we forget it's on when we open the door, the system has always been fine. Never had any problems with it. We're very satisfied.

My roommate had ADT before, so she wanted it again. Somebody tried to get in in the middle of the night, and we had to call the police. We didn't have ADT at that time of the incident. We got it directly afterwards. Doing business with ADT has been good.

My daughter had ADT and she was happy with it, which was why we got it. The rep came over to our house and we talked about it, and he installed the system. He was very efficient. It’s been a few years and we've been pleased with ADT. Anytime we’ve called them because our system has done something funky, their reps have helped us through everything and gotten it back to working properly. They answer our questions if we have any. The police have come over because our alarm has gone off, but not because there was something wrong with it. It was because we took too long to turn it off. People should get ADT and be happy with it.

ADT has been reliable, responsive, and easy to work with. The installation was easy. They did exactly what we asked and we got exactly what we wanted. The price was good. Also, ADT has always been responsive when we've called to have help with different issues, either resetting the alarm or helping us walk through some of the mechanics, like how to replace batteries on some of the devices. Two weeks ago, we got back from vacation and the batteries on our front door lock with the key code on it where you have to punch in the numbers were low. We didn't know how to replace the batteries, so we called in, and ADT walked us through how to replace them. On some of the situations we've come across, we didn't have a handbook to help us walk through troubleshooting. We've always had to pick up the phone and call somebody.

We were with Brinks before ADT bought them out, which makes it 20 years that we’ve been their customer. It’s been fine dealing with the reps. All we have is the standard alarms on the doors but they changed the panel one time. The system is working the way it's supposed to.

I saw ADT on the website, and they seemed like they were good. I tried them out and the installation went very well. I've been with them for a month and a half now.

Our ADT system has been fine. But we are thinking about upgrading our system.

My neighbor has ADT and I looked into it and I liked the rate. I decided to go with them in August 2025 and I have monitoring on all the windows and doors. I have an alarm if I go out or stay in. People should get the system from ADT.

Updated on 04/26/2026: Contracting ADT for security is one of the worst homeowner mistakes I made. This is my second time writing a review because after the first I was contacted by ADT, and they made it sound like they really wanted to solve the problems with my security system (cameras going offline). However, after telling me they couldn't schedule a technician to come to my home on the weekend when I would be available, they actually scheduled a technician visit for between 12noon and 4:00 pm, but the technician didn't show up. When I was about to leave home at approximately 4:44 pm, I received an email stating that the technician was on his way. My experience with ADT has made me wish that I had never contracted with them. I won't make the same mistake twice.

My siblings got ADT and have nothing but good things to say. I decided to go with ADT because of that and I’ve been with them for nine years. My system works good. Sometimes I set off my system when I cook, and the response time is great. I like the peace of mind that I'm armed and knowing that if I move, my equipment goes with me, since it was quite pricey. As far as functionality and promptness, I feel secure in my home. The only thing is that my bill went from 30 a month to 42. I called a couple of months ago, and the rep said nothing had changed with the cost, so I don’t understand why my bill is going up when nothing has changed and I own the equipment. I would like the bill to go back to what it was.

I'm happy with ADT. They've been excellent and have always answered my questions. If I need trouble support, they'll send somebody. They've mostly gone more to on call now and they walk through things and use your phones to remotely check in when you're trying to repair something. They've evolved with the technology and I'm okay with it as long as I know that I have the recourse to be able to have a technician come over if there's a real big problem.

I am highly-satisfied with ADT and I highly recommend them. I've had them for at least 15 years. Their product is simple and good quality.

When Protection 1 changed over to ADT, we changed equipment too. ADT's customer service has been fine. As matter of fact, I just had them out not too long ago because I ended up changing around my garage and I cut the power cord. It's a battery backup that has got power. A gentleman came out to service for me and fix me up. ADT is also very fair on the price. I have a system at my work. It’s a little cheaper, but it has less features. Overall, we've had a good experience with ADT and I'd recommend them.

ADT is a well-known brand name, and we chose to go with it. We’ve had the system for a few years and we are satisfied. The reps were prompt and knowledgeable, and were able to help me resolve the problem when I had one. They didn’t have to come out to the location. Recently, we had some problems with the outside doorbell and when ADT sent us out a whole new kit, I installed part of it.

If there was a zero I would check that. They are the worst team I have ever dealt with. We had ADT installed January 19th. The installer came to our house and the first thing he said was “I don’t work on commission - we never asked him that question. Then he brought in a load of equipment that we would need. When I spoke to the woman when I decided to go with ADT and we talked about our needs we came up with a doable price, but our installer said she didn’t know what she was talking about. By February 20th we had problems with the batteries that were supply to have a shelf life of 10 yrs per our installer.

I was tired of people stealing stuff from me. I went with ADT. ADT has been around for a while. These other companies that came out, they branched off from what they started. ADT has been very helpful. My favorite feature is the peace of mind that I have.

I bought a house and it was the first time for me to have a security system, which was why I chose ADT. I called them to get information on how to use it and the rep was friendly. They put somebody in to speak Spanish. I use the system and activate it when I go out but I hardly use it because I often stay in the house.

I saw the commercials for ADT and I just went with them. I was pleased with them but I moved. When the apartment complex got bad, I had the service put back on and I just got ADT back about seven months ago. It’s a good price.

The ADT system has worked the way it's intended to work. But the box that I have could be a better box. But that's the one that was put in. So, I don't want to have to pay for any upgrades. I've had ADT for over 20 years and now, the battery situation is different from before. It's off of a tower. Other than that, their representatives have been okay and overall, I would recommend them to others.

We like ADT. We've been with them for 10 years and we’re satisfied with them. They've always done good. Whenever we need anything, I call them. I called about our yard sign. If the wind blows, it breaks it in half and they sent it to me, so everything's good. ADT suits our needs and does well. We have cameras outside and in the house. The price was good, but we wish everything was cheaper. Other than that, I recommended it to my daughter and she got it.

Please do not use this company. When you setup your appointment they will quote you free installation but then charge you $400 more than the quote during installation....after they have cut wires from previous systems. Additionally, they will tell you fire and smoke monitoring can be poivided through existing systems. This is not true either. Also, five days in with our equipment and the doorbell camera isn't working properly. Totally lied to me and I never would have agreed to the price up front that I ended up paying. I would give negative stars if I could.

I had my system for many years and had to do an upgrade about 4 years ago. They put me into a long term contract but when they system failed and they couldn’t fix it, they charged me for the remainder of years on the contract. They said my only choice was to upgrade at an estimated cost of $4,500 and after all that I had just spent I declined but they continued to bill me every month and harass me for money even though their system was not usable and not repairable! Would never recommend them! Good luck canceling when it doesn’t work!

From the day my system was "installed," it wasn't working properly. When I told the install technician, he told me to call support. A year later, I am still experiencing issues with the system, and EVERY call is at least an hour with multiple transfers and sometimes disconnects. Everyone with whom I speak is very polite, but absolutely useless in getting the system issues resolved. I tried to cancel the contract since it took more than two weeks for it to be fully installed and was told that I'd have to pay out the balance of the contract, which equated to a few thousand dollars. The last technician who came asked me if I requested the system I have because it's inadequate for my home and the area in which my home is (large, urban). He said that it's best for small, suburban, quieter areas. Yet another reason for me to be further disgusted with them. So from day 1, ADT has been a cataclysmic disappointment. Don't believe me, though--ask your neighbor.

I had friends that ADT in Florida and I never heard anything bad about them. They were also recommended by our builder at the time we signed up 20 years ago. So far, I've got no complaints. They seem to be on top of things. They've always been very helpful. I'd recommend them.

I had Alder at one time and then I switched over to ADT. I’ve seen it online and heard about it on TV as well. All went well with the installers and I’ve been with ADT for a little over a year. When I called them due to a monitor on the door that fell off, dealing with the rep was good. Everybody is professional and polite, and it’s an overall good experience.

The ADT system is very easy to use and I like it very much. It's very accurate and hasn't failed me. Dealing with the rep has always been positive. I called them to update my phone number and email address and inform them that my husband had passed. So it was just bringing my profile up to date. The installers were efficient when they installed the system six and a half years ago. Any time I had a question, they were able to answer it and help me out. I have sensors on all the windows and doors. I know how to set and unset the alarm. If I walk out without unsetting it, it'll buzz and alert me. It’s tied into the police department. One time, I set it and went for a walk. I didn’t hear the alarm inside the house, and when I got back, there was a police car in my house. That was not good, but it was good that I saw that the system works. It meets my expectations perfectly. I'm very satisfied with ADT’s service.

I heard good things about ADT and decided to get the security system. They had been out for a longer time and were a better business. I've had it for years and I like it. We have to call them sometimes if we have a problem and they used to come over. But now, they try to walk you through it over the phone. So, they’ve been good. I put this ADT on because I feel comfortable knowing that I feel my house is protected and every time I leave home. I turn the system on. I would recommend ADT over anybody else. It's a great service.

This review is regarding ADT security losing a loyal customer they had for 10 yrs. I had a scheduled appointment for 3/27/26 that was rescheduled to 3/28/26 due to ADT not having any technicians in the area. The technician they was scheduled for 3/28/26 between 8am and noon never showed up and they gave me 2 different excuses. Since then, I have cancelled my service with ADT and I am now with Vivint Security.

They also came out once after installation because one of the cameras, the power wire broke, so they had to fix that. Then, there were two technicians and one of them fell through the ceiling in my garage. I had to arrange to have that fixed. But they paid for it. I also got a deadbolt that opens and closes. And every once in a while, it'll open by itself. It'll unlock itself.

I’m very satisfied with ADT's customer service and products. I’ve been with them since 2017. Their customer service has always been outstanding. I have not had any problems with them since I’ve had their service. That is why I still have it.

The systems and prices are changing, which prompted us to switch to ADT. They had good service, though there’s a charge if somebody comes out. But that’s inflation. The pricing is good. Other people pay a little bit more. If anything goes wrong, like the alarm system, ADT will contact you to check if everything is okay. I had an upgrade on my doorbell and there are two more sensors upstairs on second floor windows. A couple of years ago, they upgraded my panel. Then, they suggested a digital screen instead of a push-button one. If somebody comes to the door or rings the doorbell, everything comes to my phone. One time, I had an emergency, but it turned out it was just my cat. He was locked in the bedroom and ended up messing with the mini blinds, which set the alarm off. ADT called us and said it was a break-in, and the police came out, but we didn’t get charged. Everything got resolved, so that was good.

I was with another company, and they sold the company to ADT, and it’s been a year now that I’ve been with them. The customer service reps talk nicely and are friendly. I’m very satisfied with my experience with ADT.

Giving a 2-star rating only because I feel responsible for agreeing to this mess. My rational mind would have said NO! The day the tech/sales person came out was hectic, as we had just taken possession of our new home, and other workers and family had all just arrived to see the house. The previous owners had ADT, so we thought we would just be starting a service, NOT having to buy all the equipment (for 5 years).

ADT's team is helpful and knowledgeable. The system is very good and I like the app. Having ADT gives me peace of mind and I would recommend them to friends and family members.

ADT's techs have been professional. I've had no issue. The system has been working the way I want it to work. The only issue is the price and how they structure the stuff, where if you're not electronically savvy, you're at a disadvantage, because somebody got to come out, and for somebody to come out, you got to pay because they want to do everything online. Other than that, it's okay.

My experience with ADT has been going good in the five years that I've been with them. The reps got things handled, whether it be major or minor, and everything went correctly, and I was satisfied. The installers answered all my questions when they hooked the system up, and it’s been going well. The package that I have meets the expectations because my price is still the same. I like that. It never varies. When I go online, the reps try to convince me to upgrade and if I say no, it’s not a problem. If I say yes, they’ll get right to it. But right now, money is tight and I'm not trying to upgrade anything. My alarm went off when I wasn’t at the house, and I asked the reps what they were seeing on the camera. They told me what was going on inside my house. So, it made me feel a little bit safe. ADT protects me. They are always on call when I need them and handle the situation professionally.

I’ve had ADT for years and years and I can’t remember when I didn’t have them. I felt like it would be a good system for us and would work well. I accidentally set it off yesterday, and I could not hear the alarm in the backyard where I went. I need to call ADT about that, but it usually works great. The customer service is very responsive. I like it most that if a motion detector is not working, it notifies me where the problem is, such as if it needs a battery. Changing the batteries in the motion detectors is okay but some can be very difficult, like those in the doors in the basement. Sometimes, I have to ask my maintenance man to do it.

The system that I have with ADT is adequate. However, ADT has not been the best. They continually mess up my billing in my method of payments. Also, when the doorbell camera was installed, the guy did it wrong, and I had them come back. They wanted to charge me 300-some dollars.

I’ve been with ADT since 2023 and with no issues, I own the equipment that came with the special but once my contract ended for monitoring they made it impossible to control equipment that I own that’s attached to my home! Making things extremely difficult for me and my disabled veteran husband!! I thought this was a good thing, it’s now a nightmare!

ADT is a very good company. I used to own a business, and I used them a long time ago. I've been with them for years and I like them. The only thing is I don't get the bill on time. I don't know if it's the mail or ADT. I called them one time to make a payment, because they never send me the bill. So, I called them to make sure everything was okay and the lady was very nice, polite, and she took my payment on the phone. I'm gonna call them again sometime because I want them to come and upgrade our system. We enclosed the porch and I would like somebody to come and put one more sensor maybe on the door. All in all, ADT is the best.

My ADT service package has been okay. I have the CO2 detector. I have the sensors for the doors. I have cameras outside and motion sensors. The ADT representatives have been good. A few times, I've opened the door when the alarm was set, and I usually get to it before they even call me back because I'm right across the floor. But when I don't, they're always nice. They asked for the code word, which I like.

Having ADT helps me feel safe. I have coverage for the necklace. My mother was living here for a while. Bunch of grandchildren got ahold of the button and pushed it. The next thing I knew, the ambulance was here at my house and I had to pay $100 for it.

ADT calls me when things go wrong. I like that. However, my alarm malfunctions a lot. It starts going off, then it doesn't work. I have to turn it off. I can't set my alarm. I called ADT. I got a representative, but they couldn't fix my alarm. They couldn't seem to get it going. They tried to walk me through it and try to fix it from their end. I've been without an alarm for almost two weeks at one time. I didn't get anything off on the two weeks that I was without an alarm. I wasn't happy about that. Also, my fire alarm went out, but ADT didn't replace it. They wanted to charge me. It was not right of them to have to charge me for something. They wanted me to get a new system, but they wanted to charge me too. I said, “No. I don't think I should have to pay.” I've been a customer for a lot of years. I went through four alarm people already, that was sold out too, from the beginning. With the way things have been going, I wouldn't often suggest ADT.

I’ve been with ADT on and off for a while, but this time, I’ve been with them since February 2020. I like the chimes and things for the doors, though I don’t necessarily need cameras. Dealing with the reps was very good. I've just ordered batteries and things like that that I run out of, and I've had my alarm go off one time because I had new windows, and they called me.

ADT is the most screwed up company ever dealt with. You cannot talk to a human and if you are able to, all they want is your name, password, everything about your company before they will do anything. Then they put you on hold to get you to the that handles that problem???? Then the next person gets on the phone and ask the same exact questions again.... You can't make this up!!!! 2 weeks my alarm system has not worked. They will not send a person to fix. They want me to fix.... but they will debit your account same day every month for NO SERVICE!

If I could I would give them 0 stars. They are some of the biggest crooks out here. I would never ever go the again. They are hard to cancel. I been trying to cancel for 4 months. I’m still getting bills. They tell you one thing and do something else. They will rip you off!

ADT has provided the worst service I’ve ever experienced. It’s unbelievable that I’ve been calling every single day since March 13, spending hours on the phone, and still no one has been able to resolve my issues. This level of inefficiency is unacceptable. Once my contract ends, I will NEVER do business with this company again.

When we built our house, we contacted ADT to put the alarm in and that was in 2013. But we also had it before in our business years before that. Dealing with the rep and the installation was both fine, and everybody was nice. I'm very satisfied with everything. If others want to get an alarm, ADT would be my choice.

I had Brinks but switched to ADT, and they have been good. I'm satisfied with the system and I'd recommend them.

I'm happy with ADT. I don't call ADT's customer service often. But when I do, they're always very polite and they answer my questions. One time we went downtown for New Year's Eve. I always turn the ringer off because I want it to ring at 2 o'clock in the morning. Unless it's a number that is in my favorite, just my kids, because they live in Austin. We ended up getting a phone call, but we didn't know that. I saw these messages. ADT called my daughter. She got through and said, “Hey there. Your alarm went off.” There was a little spider on the motion sensor, inside of it or behind it, that activated it. The sheriff came out, looked at the front and the back. There was nothing wrong. That little spider was a pain. They came and checked out the sensor to make sure. There was a little something also wrong with it, so they replaced it.

ADT is one of the better-known security services and they provide good service. I’ve been with them for 30 years and it’s easy to communicate with them. I like that ADT protects my building and provides a sense of security. My only complaint is that if there is an issue, they'll make us try to fix a problem virtually and when it can't be fixed, they'll send a service representative out, but not that day. It takes a couple of days, so our building can go unprotected for a few days. I want them to come and fix it. I don't work for ADT and I don't want to fix it.

The reps from ADT reviewed our system and made some suggestions on improving it or utilizing what we had. The presentation was painless and straightforward. It was a good experience and we're satisfied with the system as it is. It’s appropriate for our home, and we feel rather secure with what we’re utilizing at the present time.

Scam Alert! Once your finished paying the equipment they'll goat you into a contract that you can't get out of until the contract expires! A alarm system that you'll hardly ever use... scare tactics!

This has dragged on for over a month...seven people involved, three visits, and the “solution” is exposed wiring. That’s not professional and not acceptable for a non-working life-safety system. Escalate now and fix it correctly.

Warning to anyone considering ADT: their cancellation process is deliberately designed to prevent you from cancelling. I called on Saturday to cancel. The rep could offer me discounts, upgrades, and "anything else we can do" — but not cancellation. I called back Monday. Ten minutes with one representative, another 8 minutes on hold, and then ten minutes of counteroffers and upsells later, I was told my account would cancel in 30 days.

We signed up with ADT a long time ago and we only interact with the reps when there is a technical issue or if we need to upgrade sensors. But dealing with them was perfectly fine. The package that we have is as expected and when it was upgraded within the last two years, the experience was good, seamless and easy.

I was a policeman for 28 years, and ADT seemed to be the top-of-the-line security system for our house. I have two houses with ADT and they upgraded my control panel to both houses a couple of years ago. I was going to call and have them talk to me about installing surveillance cameras at one of my houses. I had them come out and do it at one of my houses, and now, I want to do it at the other. I spend months away from each house. I'm in the house now that doesn't have them. I can monitor my other house through the surveillance cameras on a minute-by-minute basis. However, I have a lot of problems with the motion detector of one of the houses. The battery keeps going out then it sets off the alarm so I just turned it off. Also, the price keeps going up and up.

I've been with ADT for eight years and it has been reliable. I'm okay with it. There have been a couple of times I came in the house, and I didn't turn the alarm off right away. ADT called me, wanting to know if there was something wrong. All I recently did was change my billing method. Everything went smoothly. Until they call and tell me they wanna raise my prices, then we got a problem.

Everybody at ADT has been very nice. However, it's just a pain in the butt to get a hold of somebody who can answer our question. Most of the time, the number that you can find is the sales line, and they don't help you.

I am very disappointed with ADT. We got our system put in on a Saturday. When the tech left, there were several things not either working or done. Reached out to ADT customer service the very next day. We were supposed to have a tech come out on Monday. Called back on Monday only to find out there was no one coming. We were basically put off on getting anything fixed until the middle of April. We have a new service that is only working half way. Called them today, again to no avail. No one coming until the middle of April because of no tech being in the area but only on Fridays. I honestly don’t know how you all stay in business. The way you respond to problems is absolutely absurd. No customer should have to go through this. We canceled our service and would never recommend your service to anyone. You all need to get it together!!!

I feel more secure having ADT. I got it after my husband died because I live alone. I'm completely happy with the service package I got. Not too long ago, my daughter came in and stayed all night. She lives a few hours away and she goes around to several schools. When she left that morning, she reset the alarm and she set it wrong. So, when I got up that morning and started down the stairs, the alarm went off and it terrified me. She set the camera for "away". It detected me coming down the stairs. So, I knew for a fact that that worked, and that made me feel good. The police were here looking at my windows and everything trying to find me, if I had fallen. I'm really happy with it. It's worth every penny I pay for it.

I had a couple service calls and the ADT guys came out to do their thing. They were pretty good. So far, the system does what I expected it to do. It came with everything I needed. I have the doors alarm and the motion detectors, which are pretty much all I need. I've had a couple of alarms, and they called me right away. I had a break-in about 20 years ago. I was down the Keys and they had the police there. They called me, told me what to do, and I did it. I live on the country, so I don't live in the neighborhood. I have a neighbor to the south of me, and my next neighbor is eight miles away. There are neighborhoods around here, but we're an agricultural area.

The guy, when I placed the order, told me everything about ADT. He was really good. He was sweet and nice. I'm 69 years old. He did a video. So, I could show my daughter and granddaughter how to do it. I live by myself. I got the one that I can open the door from the phone. I'm learning every day. I'm finding something new about it every day. The main thing was I can't get up to the door when people will come. I have keys, my kids had keys, and my brother had keys.

ADT came door-to-door in the neighborhood and a few people might have had it, which was how I came to know about it. I'm new here from another state, and I’ve only had it for about a month. The sales rep was wonderful. Some of these younger generation children are respectful and very polite, as if you've known them for a while. It was a pleasure just talking with the gentleman. The installers also did good. They cleaned up after themselves, put everything back, and you could hardly tell they had been there. They didn’t bother you, just did their job and left anything behind.

Worst customer service I have ever had. Zero support on equipment, batteries.... Unless you want to pay way too much. To cancel service, it takes more than an hour of your time while they beg you to stay with bigger and bigger discounts. If you could discount your service so low, then why is the cost so high? Run away as fast as you can.

Extremely dissatisfied with ADT customer service. They’re charging me for service I cancelled and post contract expiration date, which is very unfair. Also got conflicting information from different customer service folks. I had to repeat same info 7 times to be able to cancel service. Overall very frustrating experience. I would not recommend this service.

These people are a joke! This system has never worked correctly and effectively since installed in my home. Please don’t get them. After several missed appointments, backing out at the last minute to come correct this piece of junk, the agent Brad on the phone gets smart with me about rescheduling once again and not canceling this account. Then tells me that I will be charged $5000 because of early cancellation. I will put them on the national news about. I explained to him more than one time that I have taken off work.

I've been with ADT for 15 years and I don’t have any problem with them. So far, the system works like it’s supposed to.

I brought ADT here from my last address and I've been with them for over 15 years. I'm old and I like going to familiar things and they were familiar to me. Right now, all my cameras are not up because I gotta program them myself and I don’t care for that. But that's the way of the world. So eventually, I'll get all my cameras online.

My husband had the ADT system put in 20 years ago, and I heard about it because it was still here. We had to get the house rewired and a whole new system was put in about two years ago. The person I dealt with was nice. The installation went perfectly. I like everything the way it is. The doors, the alarms, and the new keypad work well. The package 100% meet my expectations. When I had a choking emergency, I pushed the button and it contacted the local fire department. ADT has a great security system and it’s easy to use and does the job.

ADT is the best. I've been with them since 1992. I have the basic alarm and then the smoke detectors, and the doors and motion sensors. The alarm went off one day, and when I looked outside, the police was out there. Because I didn't answer them right away, they sent the cops right away. ADT is the best security to have for your property, your home, and your family.

I had Alder and it got sold to ADT. ADT's reps were very helpful. They explained everything. So, it was a smooth transition. It's better once we got them as far as communication. I liked ADT. The stuff that I had had gotten close to outdated whenever they switched, and we were in the process of selling the house anyway. We had ADT for about a little over a year and we sold the house. When we did that, we moved out into the country, and that was why we didn't pick it back up because my brother-in-law has cameras everywhere. We really didn't need any more security, but ADT was good when we had them. While we had it, they were very helpful with everything even with us doing the cancellation. I had three months left on my contract and they helped me clear that out and made sure everything was finalized.

I like ADT. I have the system in place for almost five months now and the app works really good. I have it on my phone and I can control it when I'm away. I've also talked to ADT once and they're fine.

I am not able to sign in my Bluebyadt account. I have spoke with technical support three different times each time over 1 hour. The second time I was told a new account would be set up in 72 hours. Two weeks later it has still not been set up. On the 3rd call the representative said she would call back in 1/2 hour. It has been a week and still no return call. Do not use this company. They are awful. This should have been fixed within in a few minutes.

I called to get information. They are too high then I read the reviews. I changed my mind about the service. These knuckleheads continue to contact me. I will continue to disrespect them plus I'm on the Do Not Call List with Federal Trade Commission so continue to call ADT will be paying me.

The first one that installed ours years ago was a young woman, and that is all we've had. She was very good and helpful. It was smooth. Our little fob that we can take with us has an emergency on there. It has the key that you can turn off your alarm. That's very helpful. I've had my smoke alarm go off a couple of times when I was cooking. ADT would call and make sure that we were okay, and that's a nice feature, too. Also, they've been easy to get ahold of on the phone. We're very satisfied.

I heard about ADT through my insurance, and by the time I decided to change companies, the incentive that I had noticed was no longer there. I picked up medicine from a neighbor because they delivered to her house while she was working, and I know she switched from Vivint to ADT. There had to be a reason for that. I made a call and talked to several people at ADT, and that's how I changed. The first guy I talked to told me how much I would pay a month, but that wasn't true, because I had to pay for equipment as well, which they didn't mention. I expected to pay $50 a month, but I pay almost $100 a month instead. The cost is higher than what it's planned on, but I can manage that.

I got ADT years ago, and I'm happy with the way it is. Their representatives have been very good over the years. When I've had to call about a keypad not working or something, they've always been very helpful. I haven't had an emergency, so that's good.

Over a month now to get the doorbell camera working. They came Thursday march 19, spent 4 hours. 2 technicians couldn’t get it to work. Told me sorry you have to upgrade to a google camera at a cost of $280. Don’t think so. Get this one working. Customer service dropped out after 30 minutes on hold.

I have had service with ADT for over four years, but since moving my service to a new address two years ago, it has been an absolute nightmare. First, they try to force you to sign up for automatic payments, threatening to cancel your service if you don't. Furthermore, they quote you a monthly fee that supposedly covers both the equipment costs and the monthly service charges bundled into a single payment. Then, they cut off your service; when you call to inquire, they tell you that you haven't been paying for the equipment—leaving you with a balance of $4,000.

They don't tell you the cost of equipment up front. Told the technician that we had cats that stayed in all the time, so we didn't want a motion sensor, he put it in anyway and now we had to disconnect it and don't use it, but still paying for it. The system stays offline more than on. We have had nothing but issues from the first week. I would steer clear of ADT, it's a waste of your money. Oh can't leave a receipt because it was done digitally and I don't have a printer.

We've had ADT for 10 months. We had them up north and we had good experience with them. We needed a security system when we lived up in Massachusetts and now, we went with them again. They were a very good service that we had. Their reps explained everything, all the new features they have and the new equipment, and the installation. The installers were very good. They did everything we needed them to do. Overall, everything works the way it's supposed to and I have no problems with it.

ADT is security and it works. I've been with them since they bought out Protection 1, the other company I was with for the last 30 years. I knew about ADT systems, but it wasn't something that I looked into because I already had a security company. Since ADT took over, everything has been working fine and I've never had to call or interact with anybody.

Once service was installed, not once during our 3 year contract did we receive a courtesy call to check if we were happy with our system or to see if it was running smoothly. Payments were deducted regulary though. After our old system started malfunctioning which caused repeated false alarms, we called to get help with troubleshooting and were told to replace batteries and to log on to our portal to see which batteries we needed. Service tech even said we could request some from ADT but that for faster resolution to the repeated false alarms, we'd be better off buying them ourselves, as ADT's request to send batteries would take too long.

I've been an ADT subscriber for years now and the customer service has been good, but I seem to have very little interaction with them. I've never made any big demands on them. Just some odd occasions when the alarm went off. The last time I interacted with ADT was years ago and it was nothing serious. I contacted them saying, "How do I get this thing off?" Being a super senior citizen, I don't have any app on my phone and fortunately, I seem to live in a safe neighborhood. The price has been going up though. I've never had a chance to compare them with somebody else, but when I've complained, they have always been amenable to keeping my rates down. They were very cooperative and I'm very happy with the way they reacted. Overall, I've had nothing to complain about and always consider ADT.

When we moved into our home, ADT was the provider that the builders wanted us to deal with. Their salesperson was the same guy who installed the equipment, and he was great. Once we started working with ADT, we decided we'd stay with them. So far, everybody's been good and the service package meets my expectations. One time, my son came home from college and he needed to get home. We weren’t around the house and he was trying to get in the home. With ADT's door panel, we just let him in through our app. Overall, I would recommend them to others.

I was a long time customer really because of inertia. It is difficult to change services when you have a system hardwired in. But over time, their service has deteriorated. They didn’t even notice when my alarm went off like for over a month. And when I needed customer service, I spent hours waiting on the phone and wasn’t able to get the help I needed to get my alarm working again.

I would like to say that I almost left ADT for another Security provider. I could never get service or anyone to respond. Then things changed. Cassie ** and her team took over. Cassie is awesome and ADT has improved by 100%. Quick service, prompt replies and they genuinely care. 5 Stars for Jacob, my ADT Service Tech was fantastic. I highly recommend ADT.

I was an ADT customer for 7 years, but was ultimately forced to terminate my relationship with the company due to consistently poor customer service. In particular, there was a persistent lack of follow-up, with routine requests often taking weeks to be addressed or resolved. Additionally, the billing department mismanaged my accounts to such an extent that I decided to close them entirely. Despite the closure of these accounts, ADT Billing has continued to retain and use my credit card information without my authorization. I consider this practice to be improper and potentially unlawful. I maintain complete documentation and records to support and validate this claim. I'm going to expose you. My attorney will be in touch.

Absolute headache. A car crashed into my house and the camera did not record one second of the crash. I called to cancel as my contract was coming to an end, and instead of cancelling like I asked, they added things to my account and signed me up for another 3 years. Now I cannot cancel without having to pay $2000.00. Worst customer service ever. I would NOT recommend ADT at ALL. Highly disappointed and dissatisfied. They never seem to fix the device problems or actually help, they just want you stuck in a contract.

ADT has been around a long time and I've been with them for 30-plus years. At this point, it would be extremely difficult to change, so I stayed with them. Also, my experience with them has been good. Their customer service and website are excellent. Their price is great as well and I never had any issues with them. I would encourage my friends to sign up with them.

I like ADT. I've been with them forever and the system has been excellent. I feel very secure.

It's been six years now that I have had ADT. The alarm was on my house at the time of purchase. My interactions with their reps haven't all been well, but overall, I'm satisfied with my experience with ADT.

I'm happy with my ADT system. I've had them across two houses since 2008. When we bought this house back in October of 2025, we got a more enhanced system than what we had in our previous home. I like the performance. I like the response and ease of the system. It was a little pricey, but that's the way it is.

ADT offered better pricing and monitoring compared to other companies, and I’ve been with them for over 20 years. I moved from my previous address after I sold the house, and the installers came the first week we were here at our new address and installed the system, which was great because we felt better. The installation team was very professional. When I retired and needed to stay within a budget, I contacted ADT to make sure I could still afford everything. It went up by $10 a month and they worked with me because they’d rather keep a customer than lose one. They also helped with installing the new battery.

ADT has been around for a long time, and I've known about them forever. Three or four years ago, I liked what they had to offer and got a package at a reasonable price. It was comparable and better than some that I looked into, and it's worked out really well. The system is excellent, and the guy that did the install was really good and nice. He went the extra mile for us. I can't say enough good things about him. He made sure it was all plugged in, so there are no batteries or having someone redo it. I really liked that.

I have loved ADT, except for making the payment. I'm in a mobile home park, and a lot of the people in the park use it, too. The price was much better than anything else. The sales representative who assisted me was a young man and he was really nice and very helpful. My service package meets my expectations very well.

I am filing a complaint against ADT regarding defective home security equipment and failure to honor their satisfaction guarantee. For approximately six months, I have been experiencing ongoing issues with my ADT security equipment. The system has not been functioning properly, and despite multiple attempts to have the issue resolved, ADT has refused to repair or replace the malfunctioning equipment.

I first got ADT in 2008. I saw a lot of advertisement and I heard good things about them on the radio. So, I decided to go with them. The installation team was very good when I needed to have a new panel. My service package is good. I'm thinking about making some changes, though. I'm not sure about a couple of things, so I want to make some changes to my package. ADT's coverage is good compared to some of the others I've seen. I would love a lower price. However, their price is good compared to what I've heard from some other people. I really don't use their website, but the app has been very good. I haven't had many problems with the app.

We put some wireless sensors on our system, because unfortunately, wear and tear wires over 20 years. The installers called and were on time. We had that taken care of, and it's great. If we cook something and the fire alarm comes off, ADT calls right away, or I call them right away and get it resolved and make sure they don't send the fire department over. They were always great. Sometimes, the alarm goes off at different times, but we can deal with that.

ADT’s systems are very reliable and when you have a problem, the reps help you right away. Most of the time, they could do it over the phone. When my old system was out of date, ADT gave me another system and it didn't cost me any more money. Then, they gave me extra sensors for my windows so, I was very happy with it. Last week, I was speaking to their support team. I had a problem with my alarm system and they worked it out over the phone with me. They walked me right through it with a video, so they're very reliable. Plus, they give you a senior discount.

We signed up with ADT three or four years ago. A relative referred them and while the presentation and installation were mediocre, the system has been very good. The customer service has been good as well. They're expensive though.

Today is March 14, 2026 and I called ADT, I waited 32 minutes after suffering with a robot that couldn’t solve my ADT app issue. When someone finally picked up the phone, they hung up on me!!! The service is really going downhill, so I’m seriously thinking of switching to Cox Communications instead.

I've always had good service with ADT. I've had some different doors put in, and they put the sensors on them. The features that they have are fine.

We signed up with ADT 15 years ago because my wife wanted to. The customer service has been fine. When I had a problem, they always came out and took care of it. Overall, ADT did the job.

I've been with ADT for 25-plus years. I've had no problem with customer service. Right now, my equipment is dated and needs to be replaced with something more modern. They're going to want to put me on price, which I have not allowed them to do, but I'm at the point now that I'm gonna have to probably upgrade. If an alarm goes off, they’re always quick and helpful. The people on the other end are always very helpful and very nice people. They’ve always been very courteous, and they do what they say. I’ve overall been very pleased with ADT.

ADT is the best. When we had a little fire that my husband created, ADT called the fire department and then my son. My son came wheeling in. We had no clue that there was a different set of names and people. It wasn't funny, but it was a learning experience. One thing I appreciate about ADT is that they come through. Even though they have changed names a few times, you know what you've got and you know it's always there.

I had a very disappointing experience with ADT Security System. The customer service was frustrating, the communication was poor, and I did not feel supported when I needed help. The system and service did not meet my expectations, especially considering the price. I would not recommend ADT to others based on my experience. I SCHEDULE MY APPOINTMENT FOR SERVICE. THEY NEVER SHOW UP. VERY BAD COMPANY. STAY AWAY. I DON'T RECOMMEND.

I was misled by ADT, I belong to Alter just about through paying my contract. ADT told me they could get me out of that contract. In the end they could did not. I am paying for two systems ADT and alter/I was misled by ADT. My name is Johnnie ** living in the city of Itta Bena MS…. And the best part of it I did not sign a contract with ADT. The salesman signed it.,,, I’m not saying their system is bad, but the communication is really bad.

I had ADT before and I discontinued it when I moved. I have always had good service, and it was just natural for me to get them again. The rep was excellent. He was kind, professional and knew what he was doing. I'm very satisfied with the ADT package that I have and the equipment is easy to use. When I had to reach out to ADT, I did it through chat and they responded quickly and answered my question. I got what I needed done so that was simple. But ADT is a little expensive. $95 a month is a lot and I'd like it to be cheaper. They automatically take the money out my account and I don’t even know if this is forever.

We've been an ADT customer for 30 years and the customer service has been good. The times we've needed help, we've been able to get it. ADT was a pre-existing system with the house that we purchased, so there was a desire to stick with what was here at that time and our experience been has very favorable. I've shopped around at times and come back to it. They've been competitive as far as pricing goes. They've drifted up, and when I've called them, they've remained competitive compared to other companies.

Recently, I wasn’t too lucky with ADT's service because I wanted some extra cameras, and they send a girl over and they wanted to do something else other than what I wanted. I wanted to be wireless. I wasn’t too happy with the outcome. I just didn't like some of the things that she said and I just let it go, and I never got the cameras. Other than that, I'd give ADT a 5.

It has been 10 years since I first became an ADT member and their customer service has been consistent. My salesman is outstanding. I'm happy with ADT's service in my home and with all their products. I would recommend them.