ADT

The system does its job. Someone called and told me my bill was gonna be higher but I got it sent down to the same amount that it was prior.

The technician with ADT was pleasant.

Sometimes the cameras go offline and I don't get the video. If I check on my phone and don't see any video of where the cameras are, then I know it's gone offline. But it always went back or else, if I called, it was fixed. The system works well most of the time and I have a feeling of security and responsiveness from the company.

The service personnel are very knowledgeable, the equipment is working flawlessly, even though it's old, and it's very reliable. The 24-hour monitoring system is very dependable and right on the money. ADT is the best in the business and that's why I've used them for over 20 years.

ADT is a very reliable company. The system gives you everything you need. I like being able to use it on my mobile device. It's been good with their technicians for the most part.

My installer went over everything and told me everything about the system. The work took two hours and everything was nice. One time, I couldn't get something going on with my keypad. Customer service walked me through it. There was also a time I tested the system. Something was going off and they walked me through it too. It's been three years that I've been with ADT and everything has been good. Get ADT.

After being a loyal customer for 7 years, I recently moved. ADT is now charging $566.63 for the equipment I left behind. The new owner already agreed to take over the service, and while he was able to take over the service, the monthly equipment charge is not transferrable I was told. That makes no sense. They're having me pay for equipment that I'm not going to use. I called customer service and they didn't want to or were unwilling to help. Stay away from ADT.

Dealt with two online technicians who were outsourced from India. Could hardly understand their English and nothing they had me do solved the technical issue. Called a Customer Service person and had to wait 20 minutes on the phone. The connection was very bad and this caused communication problems with both ends. The Customer Service representative was rather disrespectful and curt with me because I could hardly understand what he was saying and he kept having to repeat himself. I attempted to apologize but he said and I quote, "With all due respect, I have fulfilled your request to have a technician come out and I do not accept your apology." Need I say more.

Customer service was very friendly. They answered all my questions, and the sales guy that came amplified really good confidence, like ADT is a good, solid company. Installation was smooth too. They tested the system and everything worked fine. The app shows me who's at the door when it senses something, which is good. The problem is that, right now, I'm having an issue arming the alarm. It keeps telling me that the living room 2 had been tampered with, and I live by myself. I tried to get ahold of the guy that sold the system to me, but he moved on. I don't know how I am gonna get a tech out there or what they need to do. Overall though, they did really good service. I'm happy, and I would recommend them. I had people call ADT three times already.

The installers did a really good job, and I like the sensors. However, I got cheated. I was supposed to get a free Ring doorbell and I was looking forward it, but I didn't get one. ADT didn't tell me, and my sister got hers. When I went to ask about it, it was a big mess, but they ended up fixing it. We talked it over and they took care of me. Go through everything, check with ADT and make sure you get what you're getting.

I've asked ADT 10 times to cancel it and they haven't done it yet. I have a 60-day warranty guarantee. Then they decided to say, “Oh, that's only the technician has to come out three times for the same problem.” I have had him out for other problems but not three in a row for the same thing. The camera was not doing what it was supposed to. It was going off for every single thing. About every five minutes, I was getting a notification for nothing. Then if the alarm went off, I accidentally opened the door before I turned it off, and it would get to the bad part, the siren part and they didn't call. I held it in my hand the last five times to see if they were going to call but no one called to see if we were okay. And the police never came.

My ADT system is not working. My doorbell doesn't work and I don't get any calls. They said it might be the battery. Then, the guy had me go out and he said, "Just take it off and put it on the charger." They never gave me a charger. He said it was in the box. There was no charger in my box. It didn't come off. I said, "This is attached to two wires." He said, "Why is it attached to two wires?" I said, "I don't know, I guess it's attached to two wires." He said, "Put it back on there." Then he transferred me and that was when it began. I was transferred five times. They finally transferred me to a person that was supposed to come out. He said, "We don't have any information on you. We don't know who you are. We can't come out." So he transferred me back to ADT yesterday, and then, they sent me, "Your whole time is whatever." I left it alone last night.

The ADT Representatives have been good. But the product hasn't been good. I'm waiting for them to call me back now. They agreed to it. But I haven't heard from them. I understand one of the bosses is sick and has to make the final decision. But the product here versus when it was in my house for 15 years, it's just not as good as it is in a condominium. This security system that was installed keeps calling off on Wi-Fi. I have a lot of other computer systems here so it wouldn't be my system here. It's their system. ‘Cause all the other computers, none of them go through this kind of stuff.

The installation of our ADT went smoothly. The guy was very nice and informative. He told us everything and how to do it. However, the camera's out there and it says, "Front doorbell offline." But I've been having problems with the cable. I like that when I dropped a pot and a glass, it said something on the alarm, "Glass break." It works perfectly. I'm very satisfied.

The reps were awesome. They were very patient with me and explained everything. I feel very secure, and I'm totally happy with ADT.

My house got robbed, so I started searching for home security systems. I liked ADT because of the saleswoman, Donna. She came out and sat down with me within a week after my house got broken into. She showed me everything they offered and went over everything with me. She was really good, and I liked the presentation. It was old school. Some of the other companies I contacted wanted their technician to come out. They didn't have a salesperson that would come. It was high pressure sales tactics. One company even wanted some money up front on the phone before they would send somebody out, and I didn't wanna do any of that.

My experience with ADT was excellent. I called their main 800 number, then they had a guy from close to my home call me. The gentleman I spoke to works out of his house, and he worked around my schedule. The guy that came out and put the system in was fantastic. I added a feature, and that was great. I love that I can view the camera on my phone, and I like the monitoring. A lot of companies don't monitor and will call the police. The gentleman I spoke to was very personable. He gave me his personal cell, so if I have any issues, I can text him. ADT is a big company, but they brought it down to earth, so I was very happy. Right now, everything is perfect, and I referred somebody.

I currently have ADT, and I'm satisfied. It's a good security system with lots of options. It could be cheaper though.

Would leave a zero star if possible. Battling with ADT for 2 years now, trying to keep my 93 year old mom safe and secure. Cameras never working right, video clips don't work, no one knows what they are doing. Completely inept, uninformed, unskilled, and basically useless people - from tech support, to customer service, to installation, to field managers, to corporate ** artists. Honestly, I think they pick up day laborers on the street corner and say, "Hey you want to work for ADT for the day going from house to house and never fixing anything?"

The installation went well. The guy that did it was the guy that put it here at my parents' house. He's very professional. At first, I was having problems with it because it wasn't connected to two parts, that back door and a window in the kitchen. He came back and fixed it. The system is very secure. I like it. If I get a notification, I can look on my phone to see what's going on.

The installer was knowledgeable about the system and able to explain how it worked. When the alarm goes off, I'm able to get it handled quickly.

I'm very satisfied with ADT. The serviceman and the salesman that came out did exactly what they said they were gonna do. ADT is the best in the business.

I don't like that I have to keep charging my doorbell camera every two weeks. When it was installed, the gentleman said that we didn't have to charge it for months.

I had an ADT system in California. When I moved here, I got another system. I like the it. It's simple. It works and it's not hard to keep functioning. It's reliable. I like the level of service too. They respond very quickly. They try to address the issue over the phone and if they can't, they send someone out immediately.

I feel secure having a home security system with ADT. I chose them after seeing the good reviews and the price.

I had a positive experience with my ADT sales rep and their intallers were very nice. I've been a customer for six years and I'm very happy with it. I like that they monitor things so well. I can monitor things on my phone too.

We had one service call to ADT to adjust one of the sensors and it was taken care of without issue. As far as the alarm system, I've got an app that I'm able to monitor what's going on and be able to test the system and get information on it right from my phone. So, it's very user-friendly from that perspective. I like that ADT is nationwide and when we're not here, we got someone or a way to make sure that things are still secure and safe.

We've had ADT for a long time and we recently upgraded to video cameras. Customer service has been good. I had a couple of things where I had to redo the back sliding glass doors to the patio. To do that, I had to pull down the sensors. I contacted ADT and a guy walked me through. He said, “Real simple just to do it yourself. I'll tell you the package.” It was really an easy and good conversation. He was very clear and understanding of what I needed. The benefit of ADT is just having a home security system. They provide a good service. But they need to bundle the doorbell into the system as opposed to having the Google doorbell. They're working with that and they told me that that was coming in the near future. The only thing is I can get security systems for cheaper than ADT.

I have two cameras and an alarm. I'm very satisfied with the features of the package I purchased. With my signs outside, the system works and nobody is trying to break in. The sign is a big thing for a person to have in a yard so people know you are protected.

We have phone service, alarm and internet with ADT. They have not gotten my phone service straightened out yet. It's not ringing when it should ring and then again it's ringing and nobody's calling. So, it's a mess. As far as the alarm, sometimes when I go out the door or I come in, cut it off, and I come in, I can't get it to shut off right and when it needs to. Then sometimes, it'll just trip itself. So far, the system has been okay even though it's not the more and up to date one. As far as with the clarity of it and getting it set on and off, I had some issues with it. Overall, since having the system, I have a sense of security with it that I believe that I wouldn't have if I didn't have it. ADT gives real good service.

When we had the appointment, the tech came in and explained how the system works, how the monitoring would be, and all the permits. We're very satisfied. He had to come in a couple of times because the cameras were disconnecting. So, he had to reprogram it.

The package that I got from ADT was great. It tells me anybody who's at the door. The installer who came out was also great. He answered any questions I had and he was quick.

We've had ADT for 11 years now. We recently upgraded our system to a newer system. We got the updated touchscreen control panel. We added the fire monitoring system, the fire detectors and the Google Nest doorbell. It is fairly easy to work the new upgrade cause we got that Google Nest inside the house on the kitchen counter and all we gotta do is set the alarm system and turn it off. The gentleman that came out absolutely knew what he was doing. He walked us through step by step setting everything up. Any time we had an issue with the system or a code, we would just call customer service and they’d automatically assist us. However, we had the manual for the ADT system and it didn't cover the battery. So, we had to go online to look that up.

I love ADT. They do a perfect job. They're fast with helping me with issues. If they call me, they would walk me through things. That way, they would not have to come out and I would do things myself. It would save them a trip because I live way out in the country.

ADT is very reliable. Their equipment is very good. They're friendly, knowledgeable about their equipment, and their people are very good at what they do. When we have an issue or problem, we've been able to contact ADT and they've been able to answer the questions over the telephone and have us do things on the keypad that it worked well. They also needed to replace some things in the house like smoke detectors and they were right on the spot with replacing them.

We had a few issues with wiring to our internal system that ADT's techs had to replace. They also had seven units they had to readjust. But everything got done in a pretty timely manner. Their reps were great and very thorough. So far, we have 45 units and on good days, we can cover all our own power.

1) A few months ago, my alarm went off for about four minutes and nobody called, no policeman showed, no nothing. For ADT it was like it never happened at all. If it were a real emergency, I would be dead now. 2) The more recent problem, last week I called because my garage door sensor isn't working. Your troubleshooting department told me it was probably the magnet so you proceeded to ship me a magnet replacement kit. Upon arrival, I called the ADT troubleshooting department again and I was instructed and guided to replace the magnet. Upon replacing it, the issue wasn't fixed. I requested for a technician to come over to replace the sensor and fix the problem cause I'm tired of calling and being transferred from department to department without a solution.

Most of the time, our issue has either been a camera or the doorbell alarm didn't work. ADT came out and they were very helpful. We had a company one time that went to get a bottle of water out in the garage and it put the alarm off. ADT was very quick to call and react. So, it feels good that they're right on the ball. We're glad we have everything we have.

After a 20 plus year relationship, in mid November of 2022, our main pad became frozen with an error code. I called ADT customer service and was transferred to technical support. I spent over two hours attempting to troubleshoot the issue to no avail. Tech support made an appointment for a tech visit which they did not show up for. The next day I learned that the visit was intended to be another phone session? Over the next two weeks I could not get any one in customer service, sales department, service department or online to speak to me. By the end of November (still without protection) I decided to contract with another company. After being unable to speak to someone at ADT to cancel, I had to cancel credit card auto billing. Two and a half months later (Jan 2023) ADT is continuing to bill us (now for the third month) and threatening that the billing will continue. We have not had any service from ADT since mid November when their panel froze.

The application process was a little pain. It was because when I first started, I had a guy that didn't know what he was doing. He was just a guy that sells the stuff. Then another guy came in and did the installation. He fixed everything up for me. The package that I got took a little negotiating, but I was pretty satisfied with it. I didn't get everything I wanted, but I got most of it. When the alarm went off and we didn't quite get there fast enough, we got a call from ADT and they were real nice about it. We gave them the code, and everything was all done. It was pretty good. The time that it took them to call me wasn't very long at all.

The tech who did the installation was very helpful and quite a gentleman. A matter of fact, he came twice for the initial set up and when there was a battery that he had to replace. I also replaced the small batteries a couple of times. When the system wasn't getting a signal, ADT's reps would call me. Then recently, there was a problem with not getting a signal from the home system and about a week and a half ago, a technician came. Everything was well scheduled and he did a minor adjustment. He also taught me how to do things on the system and now, if that code ever pops up again, I know what to do. ADT's reps are very friendly and try and instruct you as much as they can. I like to deal with a person and not so much just the computer, and they've been very good with that. They have good bedside manners, too.

I signed up originally with a security company called Ackerman and ever since ADT bought them, it's been terrible so I would like to get rid of it. I tried to call Ackerman and they said I had to call ADT. Nobody ever told me that I wasn't with Ackerman. I tried to call ADT and I went through about 12 different people and I never talked to anybody live. Finally, I got a little live person and they said they could not help me. I've had a very poor experience so far.

ADT was reasonably priced and it's been around forever. My experience with them has been good. When I call, there's someone to pick up. I've got everything downloaded and I have all the apps. They're functioning well. The doorbell video is good. With the system at home, I feel better. ADT works.

Having the system makes me feel more secure and their reps are very helpful. The back doorbell camera was low on battery and the rep told me how to take it apart, bring it in, plug it in, and put it back.

My biggest complaint today is for 3 months now it has said my Nest aware subscription is expired. It is included with my cameras. I have spent hours and hours on customer service just to be transferred over and over again. They charged me a $250 electrician fee, the electrician has not come out was canceled after 60 days and that charge was not removed. Their payment system debited my account $350 but it was sent to my flexi pay not my messed up bill. Finally I said fine I will just pay again. They just debited my ach $327 twice on the same day! Now I have a very very large credit. I am sooo mad!

The system works well. I've had it for 30 years. I've been pleased with it.

I love ADT. They do what they're supposed to do. If I have a problem with the system, I call them and they're on it. If I'm not at home or I don't respond right away when something happens, they're gonna call me. If I still don't respond, they're gonna call the police. I'm satisfied with the system. I'm considering adding to it.

ADT installed alarm system in our house and we have been paying them for nearly 5 years now, and they did not inform us about Alarm permit needed to call cops. Yesterday our Alarm got triggered and I was not at home, could not reach my spouse, so had the ADT call the cops, but cops refuse to come due to us not having permit. I would think being experts in Alarm system they should at least inform the customer about the necessity of having an Alarm permit, before providing services. Paying them for 5 years, and they fail to tell a customer when they first install.

The service of ADT has been really good. Their techs have been great. We like the system. I would recommend them.

ADT works well when we leave our house and arm the system.

No one lives in the house, so we trust ADT to protect it. Mistake! The alarm goes off a lot upset neighbors and police. They can't stop it from their end and so we silence it. Now we're not protected. WT

Things have been working quite well. The system is adequate and I've kept it in force. Being able to see who is on my porch was a big plus. It looks like I have my own little TV.

Overseas, 3rd party customer service to resolve issues. Multiple calls that led to no resolution. More than 18 days to wait for an order to ship for sensor battery replacements. Sensor batteries are now dead with no shipment of batteries confirmed. ADT monitoring system does not function properly as a result and my home security is compromised. Will be reconsidering my future with ADT.

The previous owner of the house had ADT and I didn't know that I could still get it. One of the people from ADT came to see me about it and said that I was available to have that because it was already existing in the house. The system was installed but it needed to be upgraded, so they did that. The tech was very good. He went through everything with me because I've never had anything like that before.

The service has been good so far. Everybody has been great. The system is easy and very user-friendly. I would definitely recommend ADT. I've recommended it to my co-workers.

Let me say at the beginning, this is a ridiculous situation, but here we are. We purchased our first ADT system in 1991. We had been very happy with the service, so in 2020 decided to add indoor and outdoor cameras. We purchased 3 indoor cameras, 2 outdoor cameras and a doorbell camera, a new keypad and everything it took to complete the system. We also pay monthly for their "Quality Service Plan." Yesterday, we could not get the smoke detector to turn off the "TAMPER ALERT" after changing the batteries. We followed the on-line instructions. No Luck.

The ADT tech was knowledgeable and he showed me how to work everything because I had never seen most of the stuff. The camera access is a good feature 'cause I'm able to see behind my house when I'm at work. Plus, it alerts me if anybody's in my backyard.

I'm happy with the service of ADT. I like the system. It's everything that we needed. I would recommend it.

The price started out fine but every year, it goes up. Other than that, ADT is a good company. The system works. I haven't had any problems except with the battery. I've ordered new batteries but couldn't figure out how to put them in. The person that I called was very helpful and took less than 10 minutes.

Having ADT, my home is monitored 24/7. My favorite features of the system are the extra panel, the cameras, and having a central app to manage it all. The customer service has been good, as well.

When I bought the house, there were some contracts with the builder that they were never supposed to go up on my bill. I got a bill where they went up and I called them. As soon as I said, "Hey, I'm just questioning, because you all told me you wouldn't," they corrected it. They didn't dispute it. Also, I had them install some external units a few months ago and I'm happy with that. I recommend ADT. I'm happy with them.

I'm satisfied with ADT. I'd recommend them.

Everybody I've spoken with, the people who installed, and the original salesperson have been great. Quality is phenomenal. Once I tried to get a loaner DVR, but ADT told me there was none. The Paris Police Department decided they were going to come in with a search warrant and get my DVR. I fought for three weeks. I talked to this man named John on tier five, who was outraged that the police came in and got my DVR. He said that they had no right to come in and get it. That they have worked with several police departments. And all they had to do is come in and get a flash drive and they're only legally allowed to go back one or two hours. When I called the police department, I told them what John said. I had my DVR back in 15 minutes. So, everyone has been wonderful.

The package that we got was excellent. Initially, I purchased three cameras for the inside. Later on, I added cameras for the outside. So now, I have a total of seven cameras. The technicians were friendly and cooperative. Any questions I asked, they answered them completely to my understanding.

ADT is wonderful. But I'm in dispute with with their third-party representative right now. I paid everything upfront and I didn't get anything extra. But they came back almost two years later and said I owed them $200, and that I never paid anything. I called ADT and they said, "You're all clear on our end. We have nothing to do with the other company." Well, you're the one who sent them out when I called for my service to hook this up. I've been thinking through this whole ordeal to cancel and go with something different.

We've had them since 2007 and they were kind of the premier game in the town at that point in time. They've given us excellent service since then. So we never have considered anybody else. They've been very good to work with. We are very satisfied with the features we have at this point. I dealt with alarm systems in my businesses for many years, and ADT is as good if not better than any of those other ones I've worked with. We feel very secure with it.

The rep was very informative. He told us all the options. The installer got right on the job. He double-checked everything and made sure everything was working. He had to go over a few things a time or two. I have also called him when I had a problem and he helped me out. But with the glass breakage sensor they put in, they need to tone that down because when one of the cats jumps off one of our dressers, it goes off. It also goes off you make a noise or bump something. They need to reprogram it to the sound of breaking glass and not just noise.

ADT helps me control everything that is happening around my house. I have everything, and it works properly. I had some trouble the first day they installed my doorbell camera but since the technician came and fixed that, I don't have any issue with it.

I feel very safe with ADT. I know that if anything happens, I can get help.

I am in 3 years agreement with ADT for fixed rate. I trusted the brand, and opted for autopay, to my surprise they increased the billing couple of times. What is the meaning of being in a contract, where it clearly mentioned monthly payments and duration, and the total payment for 36 months period. This is breach of trust, and cheap. Initially I had issues with sales person giving some info which was not in line with the agreement. I will not recommend ADT, and in case you want to go with them, make sure to check the contract and monthly payments.

I had ADT in Georgia for quite a few years and everything was always good. When I compared them with other highly recommended companies, their prices were about the same. The lady sales rep was very nice and helpful. Also, I was quite comfortable with the gentleman that came to install my system. I had a bad experience once so I'm leery.

I have been an ADT customer for more than 10 years by default since they bought Brinx. I recently upgraded my system to new panels. They tried to upsell me several items which I declined. At the time of install, the tech presented me with a Google Nest Hub, a product like Alexa, which I declined on the phone when I made the order. I did not need it. When the tech showed up for the alarm install he put the Nest Hub box on my kitchen counter. I asked about it and he told me it was a gift (quote: consider it a late Xmas present") and that he would help me set it up. He apparently changed his mind and told me that set up is not something he helps with and something I do on my own. 2 hours later I get a statement telling me they charged my card $120 for this $79 item that I never asked for and which was presented as a free item for my $1000 plus upgrade.

The ADT sales rep was down-to-earth. He wasn't trying to push. The installer was very good too. It was a bad job to be doing it within a tin building with a hot roof. I warned them before they came that it was gonna be very hot. I said, “You can tell me when you want to schedule. I would like for you to be in there in the mornings or evenings when it's cooler.” That guy showed up said, “I’m ready to go at 3 o’clock.” I said, “Don’t you wanna sit down, relax a little bit?” He said, “No, I don’t get paid to sit.” He crawled up in there then came down and said, “You’re right. That’s hot.” He hooked it up on the wall, ran us through everything and gave us our passwords. He was a very nice guy. Everything's been great. I'm happy. The only thing I don't care for is the fact when there's motion, there's no communication. We got six cameras and I'd like to know when something alerts. I wish it would alert us on your cell phone.

I got the security system, and I have the cameras also. The installer knew his stuff and helped us out as far as walking us through when the installation was done. All my questions were answered. Anytime I had to make a phone call and talk to somebody, there was no issue.

I've had ADT for almost 12 years. Right now, I'm not very pleased. I’m waiting for a technician to come out on Monday because my cameras have not been working. They've been diligent about calling and sending technicians but I'm not happy with the customer service process, with the troubleshooting that they need to take you through to figure out the issue. It’s very time-consuming. Most times, they're not able to address the problem over the phone and they still have to have a technician come out. But they always get to the root of the problem eventually, so I’m satisfied. I've been satisfied with the system itself. It’s easy to navigate through.

The first time, we had a problem with the system. But it was on our end. My husband had to download the app and get used to something that's new. Other than that, we love our ADT system. It's easy and we can easily function. We control everything from our app. It actually gives my husband update while he's at work, letting him know everything that moves. One time, my son hit the panic button and the response from the Sheriff's Department was so quick.

I have talked to ADT customer service several times about my cameras that won’t work with 5G internet and my garage door opener that also doesn’t work with 5G. I’ve been told they do work, then told they don’t. They wouldn’t send a tech I requested because they said I could do it myself. After two hours of trying, I couldn’t get the cams working and the e-mail for the instructions to the garage specifically states it won’t work wit 5G. Anyway, I’ve been on hold with three different depts as I write this and none want to help. I am requesting they pick up the garage door opener and remove the amount it costs per month, and the same for the cameras. No one can be the one to do it. I’m going to tell them to jump in a lake and cancel the whole service now. I can’t say enough bad things about this company.

They put in some surveillance cameras for me and replaced the really old ones I had. The salesperson helped very much and he explained things in detail. The installer was great. The three different cameras I have work.

I purchased my first home back in June of 2022. Being that I wanted a home monitoring service I did a little research, knew the ADT name and saw it worked with Google Home. Sold. Well here I am in January of 2023. I've done a lot more research and found that for almost a tenth of the price I could buy a better system and have it monitored for almost my monthly cost. My system has 3 cameras, 8 entry/shock sensors, a motion detector and 2 smoke detectors. All of that came to a grand total of just under 3k USD with a 5 year monitoring contract at $73 a month.

Signing up was a very nice experience and the installation was great. I like the way the panels are. I also like the Ring and the cameras. I love ADT. You should sign up.

I first got ADT in 2013 and had them through about 2019. When I went to cancel because I had gotten married and joined households with my husband, I was given the longest, most complicated run-around of all time. First, they canceled my sister's account instead of mine. It literally took them weeks to undo what they had done. Every phone call was painful as I had to recap to the agents what they had been putting me through. And they consistently kept getting my sister's and my accounts messed up. I ended up having to pay for a full year of service that I didn't need. I literally paid a bill every single month for a service I wasn't using. After six years of being a loyal customer.

I have had a few issues with the system in front. The wires that were plugged in pulled apart and the camera isn't working now. I tried to have my electrician put it back. He put it back in but there's a process to get it in working condition again. So, it's offline. We tried calling ADT and they're telling me there's a fee. I'm not gonna pay that. They connected it and the wires came apart. They waived the fee and the tech asked me where the camera is plugged in. When we went to look, we noticed that the camera was unplugged. Somebody in the room where the camera is plugged in unplugged the camera. I didn't think that because we told them never to unplug it.

We were with ADT for 10 years, and then my husband switched companies. But now, we're back with ADT again. This is our third year with them. I checked with my friends and family, and the service was good. They had improved on some of the things and that's why we went back with them. Right now, I only have the basic because we were in the process of remodeling the house. I told them, once we finished remodeling, I would have them come back and add some more features to the house. Their techs were very good.

Their reps were very good. The installation team was also excellent. Everything's been really good. I set off the alarm recently because I was cooking something and the smoke set everything off. They called me back immediately. I was impressed.

I am extremely satisfied with ADT and I would not give them up under any circumstances. They are very efficient. Other than the past holiday when there was a couple of glitches and it took me maybe about five minutes to get through to them, they're great. I just call them up if I need them and they come always within a few days. Lately, we've been doing things on the telephone and they have technicians. They changed their thing where they don't have to come down there. It helps them and it gets me through it faster. They put a technician on the phone and we go through the diagnostics together, and they're very good at it.

I went to ADT because I knew that they had the doorbell camera. Also, it was neat that I could choose if ADT wants to either first call me or 911. I told them they better call 911, then call me. The only issue that I have had is with billing. Because if you go on to the ADT app, there are two prices which always confused me, and now my bill is high. One is a flex price, another is different and it's confusing. Other than that, I love ADT. I would recommend them.

We love the service. It’s a great service. It runs like they say it's gonna run. It makes you feel more secure.

I’ve been with ADT for quite a while and the experience with them has been great.

We've been customers of ADT for 24 years. We have had such a wonderful service from ADT. However, I don't think anybody from customer service answers right away anymore.

I would recommend ADT. They're efficient and responsive. We've had no trouble with them at all. The installer of our ADT was also on time and was very efficient.

Their service is good.

I was contacted by a company representing themselves as ADT. I had specific requirements - 24/hr recording, capability to function in event of power outage (hurricane zone), and video access. The salesman – still representing himself as ADT – assured me that the cameras would be monitored 24/7 and there was a battery backup that lasted a week. It didn’t take long before I noticed that the cameras weren’t picking up everything. A tech came out and replaced the camera. My vehicle was broken into overnight and the camera recorded NOTHING. I told them I wanted to cancel. At this point I was furious. I reminded them of the issues that I had been having since day one and that I wasn’t happy with their service. They apologized for the inconvenience and sent out a tech. Their remedy was to put up another camera pointed in another direction and changed a few settings.

ADT rushes consumers into long term contracts that are not explained up-front. They use difficult to read electronic devices/tablets with a 'technician' standing over you in your home to secure your signature. I was promised that the existing system in a home I had just purchased could have a low temp alarm added, as required by my insurance company. ADT was not able to install that sensor, but would not cancel my contract (even after waiting on hold for over 1 hour!) without me paying for 3 years of monitoring services = $2400 total. They did nothing other than start monitoring an existing system - REALLY BAD BUSINESS PRACTICES.

My keypad beeped and messaged "Check #24 Family Room Side Window". I silenced the beeping and checked the window which was closed and locked. I called the number on my keypad and got a recording in a foreign language, but understood "9" so I dialed it and got a operator with an accent making her unintelligible, at least to me. I then went on the ADT website and found no categories of any help, so I tried to "chat" and was equally unsuccessful. I found a different 800 number and a robot told me the wait time would be 41 minutes. I could find no process to simply request a window sensor or even a technician.

ADT set up the system. The man came here and got me all squared away and I just kept it the same. I had a problem and the reps came back much more recently. It turned out to be a dead battery and they fixed it.

I have called ADT several times if I ever had problems with the system and they usually send somebody and they take care of it. All the technicians have been very professional and knowledgeable. They take care of the problem right away. ADT monitors even the cats and everything that's in the back house that usually jump the fence. I feel secure because the system will go off right away and my phone rings right away when something is going on, a car or anybody walking by.

The reps from ADT were very helpful and patient with me. They explained the details. The tech who installed the system was very professional and did a clean job. We are thinking about adding another camera in the back and w already asked for the feature. The ADT representative was very good so I just have to make a decision. I will recommend ADT to anyone and I'm very happy with the system.

I had an upsetting experience with the ADT technician for installation of equipment at my home on 12/16/22. The technician did not complete the installation that I was guaranteed as a new customer. (Get FREE* installation of Google Nest Doorbell & Outdoor Nest Camera.) He did not install the second camera outside as requested. He focused on the installation of the google nest doorbell and keypad inside. In addition he did not give me the panic button as I had ordered when speaking to the sales representative to order services. I live alone and need this for safety. I was explicit in my need for this panic button. I understood that this was an add on charge.

Mr. Eddie came out to my house to help me and he went above and beyond his duty. I’m very appreciative! He was nice and caring, took his time to explain everything to me and didn’t have to stay as long as he did but he helped me.

Horrible experience from the start.

The installer was awesome and well versed and he knew what he was doing. But my monitoring system doesn't have any sound to it. Other than that, they're all right with me.

I like ADT's service now and I'm completely satisfied. I have no thoughts of leaving and I have plans to upgrade in the next six months.

ADT has been great. The customer service reps have been responsive. My initial purchase was for the windows and doors, and I subsequently added outdoor cameras. A couple of the cameras go down too often, but they always fix them.

A lot of my friends have canceled ADT's services, and they have their own cameras, but I wouldn't do that. Because we have the fire alarm, and if something happened to my husband, I gotta press the button and they'll be here. Everybody is great. Every time we got a problem and we call, they answer. We had something going on last year with the Xfinity lines, and the woman who came out was phenomenal. She was so on to everything. "Call them, tell them to update the lines. I'm gonna come back. I'm gonna fix it for you." That's exactly what I did, but Xfinity gave us a hard time. After they came out and fixed the line, the woman came back, fixed everything and said, "Sometimes it has to do with the lines with them." I said, "They don't wanna come out. They do not. It's horrible." I wouldn't recommend Xfinity even though I've had them for 24 years. I'm sick of them. On the other hand, I'm very satisfied with ADT.

I've got nine sensors throughout the house, and I had no problems at all. The service has been excellent, and the system makes me and my wife more comfortable. I would recommend ADT.

A guy that worked with the ADT was walking around the neighborhood and was soliciting people to get it. I did and I'm satisfied.

I had ADT at my address in Los Angeles for seven years and we had the service transferred over to this place. Jason was the person that did the installation and he was really cool. He explained everything and he never really made me feel I was asking stupid questions or didn't know what was going on. He offered really great advice and he went above and beyond what he had to. He actually came out afterwards and reinstalled some cameras for us. He also fixed some items after we had our breaker box stolen. He reattached everything and that was very nice of him to do.

The technician's work ethic was okay, but some of the censors he put in might be crooked when he could have wound them up better. There was one in the basement garage door that was so crooked, it kept setting off alarms when we were out in Arizona for the winter. He came out and fixed it. On the order though, I requested two signs, one for each driveway, and he only brought one, then it took him about two weeks to get out with the others. He was far away from where we live. We live in the foothills, and he was coming from the Bay area. If he stocked his truck better, that wouldn't have been an issue. Besides that, he was a very nice gentleman. He made it very easy for me to understand how to program the system.

My carbon monoxide detector which is supposed to be monitored, had quit working and they didn't even get a notification. It took me over a month to get somebody out here. But when the techs got here, they were professional. They got it up and running, but I still don't know if it's being monitored. I can set it off and nobody ever calls. Nobody ever does anything. Used to be, if you looked at it sideways, cops would be at the house.

I've had ADT for 20 years. I had them when I was in another state. It's not as clear and clean as it was in California, but I haven't had any problems with it. I like it. I've been approached by other people and I've stayed with ADT, and unless I have a reason to switch, I will continue with ADT. It makes me feel safer.

The installer of my ADT was a perfect gentleman.

ADT's reps are very thorough and professional. I've always been happy with them and I never had any problems. The system works well, too. I've never had any issues where if I open up a door, the alarm will go off or the beeper will go off. If I walk through a door that I'm not supposed to be going through when the alarm is on, it does screech at me.

The ADT rep I worked with was communicative, knowledgeable, patient, listens to the customer to ensure that they are providing whatever services are that the customer is requesting. Also directs the customer into the right pathway. They were able to ensure that we were getting the best quality for the money that we would be spending.

Compared to a lot of companies that I've had to deal with, ADT has been really nice and on top of things. I'm really happy with them. I really like the security system as well. There were some break-ins which initiated our purchase of it around our house, and I feel a lot safer having the security system even if I don't set it because I know that I can push a button and set it off if I'm here by myself. I like the app too. It's easy to use.

We got a wireless system and we’re very pleased with it. It makes me feel secure and ADT's reps have been very professional and friendly. I would recommend them.

We've had a good experience with ADT. When I met with the representative, I felt good about what they told me. The only thing, batteries were getting low on my panel, and I had called to get a tech out here. The tech said, "You just change the batteries." He was checking something else. Then it ended up that the battery was bulging, and I had to order special battery. I told ADT about that. They ended up sending me two batteries, and one of them, they took off for free because of the complaint, that the tech didn't help me. But that was the only thing, everything else has been a very good service.

I've had ADT for so long. I really love it. I've had really good experience with them. They have great response. I have a camera. When I had a problem with it the last time, they came out and hooked it up and they did a perfect job on it. Everything is fine with it.

ADT has been excellent. I'm glad we selected them. I had no problem at all with them. I like that they have fire service and all that hooked up to the system.

I had a very bad opinion of ADT but a gentleman called me and he was excellent. He was one wonderful salesman and I ended up giving it a try, and I've been very happy with the service. If I have an issue that I can’t handle, I just call customer service and they're great. The installer was also very good, personable and polite. He knew what he was talking about. He was patient with me if I had questions.

ADT has some seriously questionable business practices when it comes to trying to cancel their service. When my contract was up, the first thing I did was try to cancel. The representative on the phone got argumentative and kept calling back. Then she put me on a 9.99/mo plan, which is great but I really don't need the service based on where I live. Now it's impossible to cancel because they put you on hold for over an hour.

First I am not one to give negative reviews in fact I had to create an account with ConsumerAffairs to do so. The customer experience could not be worse at ADT alarms. If it was one negative exchange you would not be seeing this review. This has been going on for over 2 months. I have been on the phone with them 5 times now for close to an hour each time. Today I have been handed off to the "correct person" who can help me 6 different times so far. Currently still on hold waiting for help. Over two months ago the batteries went out in my keypad. I called them in hopes that they would send out a new battery since it is a specialized battery that you cannot get in local stores. They told me they could not order it and I needed to go online and order from their website. So I did. Not only did they send me the incorrect battery they sent me 7 of them 4 weeks later and charged me for all 7 at $40 a battery.

Beware! I paid for package online but when technician came out, he added numerous unauthorized charges including charging me for products that were never installed. I have been calling you for over a week and they refuse to resolve issue even after acknowledging that I have charges for products that were never installed. District Manager Steven ** called me and was accusing me of buyers remorse even though I NEVER (not even once) asked to cancel service. I simply asked them to fix extra unauthorized equipment that technician installed and set me up with items I ordered online when I signed up for service. This is beyond crazy that they are trying so hard to keep my money that their technician inappropriately charged. I've never experienced such unprofessional service from a company.

Their customer service reps and techs have been very nice. We just had a tsunami in Naples, Florida and I had to get some new equipment because they had to tear off 4 feet and under. The service was great but I was very disappointed was in what they charged me. The labor charge was ridiculous and I was extremely upset.

The package is a 10 out of 10 as far as the features that are provided. But sometimes the clarity is a 5 out of 10 for what you have to do regarding different things here and there. It wasn't clear to me that we were going to have to change out all of the fixtures. We were upgrading windows on the house and so we had to go back and forth with the company about when they were going to charge me for a fee to come back out for a service charge. I told the representative that we were in the project of doing several things like that so that part was a little finicky. I wish ADT would educate their customers regarding things of that nature.

I have been with ADT for 3 years (only because they made me sign a contract for that long). My camera never works, you can't fix anything yourself, they have to come days later and charge you a minimum of $59 for a trip charge every time. The last time they came they had to reset my password on the camera because my router password had changed (why can't you change a password yourself???) They charged me $59 for the trip and then $139 for labor, to reset a password on a camera!!!!

I sold my home on the 7th of this month and the new owner has ADT now because I told him to get it. I have a very good experience with them. But between when we signed and accepted the offer and the time we closed, I've received so many phone calls from ADT it's unbelievable. They know I'm moving out of the country, but I don't see how they don't know that on my prior file.

This new system, which ADT upgraded works on my phone. We were having home phone issues. So, it's all on my cellphone. We had the cameras put in and a new lock system put in last year. The upgrade and installation were very good. We had some issues at the beginning, though. I tried to see what we could do. We were having major home phone stuff. We've got a Spectrum home phone and our system was down all the time because the phone system was down. But when I called at the service trying to see what we could do to change it over, I didn't get much help and ended up canceling it for three weeks. I got a call back from one of their managers that actually came out here and upgraded everything because he said what happens is when you call these numbers, you don't go to the actual ADT. You go to different departments and different companies that are managing it. It was kind of a weird situation.

We found ADT to be very professional in the presentation. We found them to be very thorough. The person that was here who did the demonstration was very professional and answered all of our questions. We know about ADT's reputation, which is pretty solid. We have friends who have ADT and have been very happy. We were very impressed with the technician that came out to install the system. He knew what he was talking about and he knew how to do it. We had a second guy come out about four months ago to upgrade part of the system and again, he was very professional. He knew what he was supposed to do. I was very pleased. My wife had some reservations about putting in a security system initially, thinking that it would be difficult to use, and our ADT system is very easy to use.

We recently sold our house and purchased a new house. James is such an awesome employee of ADT you guys should really value and appreciate him because I definitely do. He was our Installer for the old hose and also our installer for our new house and he bring along Mike. They both did a phenomenal job very informative and very dedicated. We had some technical difficulties but they stuck with it to make sure that we had every service and protection possible they both are very pleasant, very hospitable, very knowledgeable about the services and products. They both definitely know what they’re doing. I am grateful for the service, the Intel, the protection and for the thorough installation:)

This is my second time with ADT. I got really furious with them and refused to take them back. I got them back. The sales rep was very courteous, very caring, and really concerned that I was so unhappy with their company and tried to make it right. He was very nice, very explanatory, and explained step-by-step what the services do. He did not overprice and explained to me the features that I could get added to my services and what the price will be and how each of them works. He gave me the lowdown. He was like, "We're gonna make it up to you." I'm very happy now with the service. I have the fire alarm, the burglar alarm, and I have the ring. The system is pretty good. I love the doorbell and the ring door. I would recommend ADT now.

ADT's customer service has always been good. They've always been reliable. The system lets me know my home is secure.

I live in the country and there are no neighbors near me. I was robbed in broad daylight while I was teaching school. When an ADT salesman came and said, “Would you pay $1 a day to not ever have this happen to you again,” that made perfect sense to me. It's more than $1 a day now, but I've had ADT ever since. I've been robbed twice. The third time that happened, my alarm went off and it scared the robbers off. They left their hammer that they broke the doors with laying there.

I like the safety features of the ADT system. It's easy to use and the quality is wonderful. Their customer service is very easy to deal with. It takes one call.

I have been hung up on 4 times while trying to reach ADT to inform them that there were no sensors installed on any of my windows in my home. The security system was installed on the front door and garage only! When I called to inform them I was put on hold for 67 minutes! Then hung up on! I had to RESEARCH how to cancel the service. I wrote a letter requesting cancellation on the 21st of NOV. only to be given the run around by a guy named DONOVAN M. who refused to cancel my services. He put each step for cancellation in 3 different emails! First my full name password and security name/# then I had to hand write a letter with my signature and resubmit everything I submitted only to be told that the services would not be cancelled until 12/1! I want all of my money back because my house has NOT been secured the whole entire time of service! I have records of each call! Do NOT use ADT! They are not a customer friendly service!

I've been with ADT a long time and I'm very pleased with them. They've been very nice to me.

Wish to cancel our ADT service, it was installed on Feb. 07, 2022. Service technicians have been over to our home to fix the non-working system on May 16 2022, May 24, 2022, May 31, 2022, June 8, 2022, June 13, 2022 and Oct. 31, 2022. We do not have any more time off work to continue with the repairs that do not get resolved. We have invested time and money on the monitor system. The monitor in our home has 25 messages that stating most sensors as well as the two fire alarms are non-working. We don’t feel safe and protected. We have called numerous times to cancel and get disconnected each and every time. When they came in to remove their non-working equipment, they destroyed the painted walls in my home. Stay away from this company!

I had a DEKCO alarm, but I got the runaround with that. It got where they wouldn't do any service. I spoke to my little brother that lives in Texas. He told me to go with ADT. That was what I did and I haven’t had any problem as of yet. I love ADT.

I have been an ADT customer for more than 2 years and having such customer service is huge letdown. Background: I have service plan added to my account for no cost where ADT will not charge my account for tech visit. I was given a word by account manager that the tech visit will be of no charge on my account. Issue: I have recently started receiving sensor errors and unpleasant beeps. I called customer service to help me troubleshoot. They tried but they were not successful so I requested for technician visit to resolve and troubleshoot the issue.

ADT is doing what it's supposed to do. They're monitoring my front windows. I'm satisfied with the service and the people I've spoken with.

The ADT system is awesome. I upgraded not too long ago. I got the Google doorbell and a new panel. I'm happy with it. I can do it on my phone, and Google lets me know when there's a package in the front. I'll be moving, and I'm gonna call to get the equipment installed at my new address.

ADT is the best company. A week ago, I called them. I usually have an automatic account payment with them. The debit card was expired. I gave them the new number to use for new account to collect the money every month. I also told about the two sensors that I have off but no one called me back. I can't set my alarm.