ADT Reviews

ADT is the greatest. We've been with them for about eight years, and I wouldn't trade them for anything. I'm very happy with the price as well. However, the system is a little older. I would like to renew, but the cost of renewing is $658. I would love to go and change to a Ring camera or some type of outside surveillance. But the functionality of the system is great. We also have a sensor that we put up that doesn't detect the cats, but if something like a window would break, that will go off. Having ADT, our sense of security is much better. We had a window that was open and the screen blew out. The alarm went off, and the police responded. It was awesome. We also had an emergency, and they responded to the police. When it was time to change the battery in the mounted unit on the wall, they helped walk me through it. However, it wasn't working, so they sent someone out, and he showed me how to take care of it. He was very informative.

My experience with the ADT has been satisfactory. I've been with them for 14 years now. I'm satisfied with them.

ADT was popular and I went with it, and the reps have been accommodating. They always respond and assist me in walking through my difficulties. The young lady I spoke to a couple of calls back walked me through and was very patient, as I didn't understand some of the things that she was saying. I don't like AI, but everybody's into it. When I call because I want information on technology, consumer goods, or something else, I want to talk to the person who has that information. I don't want to be connected with a link. Other than AI, which is with everything, they've been faithful and very helpful. In terms of security, I like being able to see my back and front. If I hear a noise, I can sign in and see what it is. I’ve had ADT for 10 years and I'm all paid off with my cameras. But if I had a choice at that time, I might have considered the doorbell camera. I plan to stay with ADT. I'm not looking for anything different.

Would never use this company again. Customer service is terrible. They do not care about your safety. Overpriced and do not deliver. Make false promises to take your money.

If I could put less stars I would. I don't even know how this company is still in business and how its rated so high. It has been a nightmare since day one. First the salesperson that came into our house scammed us and lied about the service we're getting, and even though my husband and I specifically asked about this being a contract, she said absolutely not and that we can cancel anytime. well... 6 months later, of hell, messed up sensors, bad quality installation we finally decided to cancel... yes, it was a contract. A THREE YEAR CONTRACT that she locked us in without our consent. And to make it worse, we contacted customer service, who btw, are terrible and everyone is clueless and hold times are so long, they refused to cancel us saying its in the "thin print".

As a once loyal customer of ADT, I am really disappointed in ADT. First serious issue with ADT which they admitted it was their fault later down the road, I moved locations for military obligations like I usually do and the ADT rep terminated my services vs transferring my services which caused me to pay for my equipment and remaining balance of the contract. I disputed it but by time it got escalated to corporate it was sent to collections without any acknowledgement. Every conversation I had with a different rep was different.

DO NOT SIGN an ADT CONTRACT!!! It's a trap. It was a frustrating experience to be a ADT customer for a number of reasons:

I've been having a good experience with ADT. I also had them down in Florida, in Georgia. They've been very professional and consistent.

ADT's service has been mediocre and I wouldn't call it top shelf. For as long as I've been with them, I don't hear anything from them. I had a few issues that I called them out on, but it’s like I really don't exist to them. I want to upgrade my system and have some of the best services, like cameras around the house. I can afford it, but no one has reached out to me to try to even sell me anything like that. I just pay them a bill every month, but the service after the sale is not there.

ADT is part of our HOA package here in Retreat and because I'm part of the HOA, I’m not paying much other than just for the camera part. So, it's very reasonable for us. I like what I’m paying. If I am not in the HOA, I would still consider ADT. They have done what they said they would do. They provide security for alarms. I've had a couple of extra cameras added and one of the cameras went out. The techs came out and replaced it a couple of weeks ago. Other than that, the equipment is easy to use and we haven't had any false alarms. When I lived in Illinois, my neighbor had ADT, and he had a lot of false alarms, and that was not a happy experience. But it’s not so much ADT. It’s more the problems of the house.

I had some carbon monoxide alarms and the panel was showing that they were tripping. I called the company I had before and told them I don't have a fire but I need to have somebody come out and take a look at this. Three weeks later, they finally sent somebody out and he didn't know what he was doing. I told him to leave. And I switched back to ADT. I was their customer for almost 30 years before that. I just had the system reinstalled about a month and a half ago and the installation process was super excellent. They did a great job. Price-wise, ADT is cheaper than the other one, and it was lower than what I had been paying the year before.

ADT seems to be very good in alerting potential issues. The system lets you know when there's problem, and that's helpful. The technology seems to be very good. But the downside is, when there is an issue and I have to call ADT, I am bombarded with advertisements. It's a very stressful situation and the last thing we want to hear is advertisements for more stuff. They cut out the ads at the least appropriate time to try and sell something. They could have music to take up time while the customer is waiting.

It's been a while since I've had ADT and it's been great over the years, since 2017. I'd recommend them. The reps have been good.

Absolutely terrible customer service - if you can even get to a live agent. Canceled my service the minute my contract was up.

My experience with ADT has been good. I'm glad I have ADT. Because knowing my wife’s home and I'm not around, she feels safe with ADT. The quality of their system is good.

ADT has been helpful and you get what you pay for. I've been with them for 12 years. It's not too expensive and I don't have time to think about it. We got a few more sensors and they work good.

I've had ADT for a lot of years. I like them. They're very good.

I'm trying to get the requirement to show that I have an alarm system. It somehow or another fell off my State Farm Insurance. ADT sent the certificate I requested, but my insurance company said they needed a signature on the end date at the bottom of the page. So, I’m supposed to get another letter stating that the system has been active since 2011. But I haven’t had any issues with ADT. My parents passed away and I’m living in the house now, and I still use ADT. I would accidentally open the door and forget I had the alarm on, and ADT would call and confirm that I was okay.

I got ADT through USAA insurance, originally. I've had it for over 20 years, and it does what it's supposed to do. When I need technical support, I get it. They're very good. Communicating with them has been pretty easy as well. I'd tell others to go for it.

I am incredibly frustrated with ADT's cancellation process. I have been a loyal customer for 8 years and am completely out of contract. Despite this, I have been trying to cancel my service for over a month. First, I was told I could not cancel over chat or during my initial phone call. Instead, I was forced to schedule a phone appointment a week later just to speak with someone who could process it. During that scheduled call, I was informed that I have to wait another 30 days for the cancellation to take effect, meaning I am being charged for a service I do not want, especially after a service tech has been supposed to come out for over 2 months because my system has not been working properly. Making customers jump through hoops and enforcing a 30-day waiting period on a month-to-month, 8-year loyal customer is unacceptable. ADT makes it intentionally difficult to leave, and I cannot recommend a company that treats long-term customers this way.

ADT’s good service has made me stay with them. I’ve been with them for 20 years and the price has gone up, but it seems to be a good value. I'd recommend them. We just added two doorbells and it’s a neat toy, but it’s expensive.

My experience with the ADT reps has been good. They speak English, and they're able to answer my questions.

They're awesome. I only had my alarm go off once. One of the batteries was low in the smoke detector or heat detector. I haven't had any problems. When they sent us a repairman out one time, the tech said, “No problem. We'll take care of it.” And they did. I also contact them to change who I want called in case I'm on vacation, and they're more than willing to help, and they do a great job. I love ADT, and I would never leave it.

My experience with ADT has been good because I've been with them for 20-something years. I had ADT when I was living in Chicago, Illinois and when I moved here, I took out ADT. They’ve perfected their system and you don’t have to worry about getting alarms. I got a long walkway up to my door and with the camera, I could see who's coming up to my doorbell, and I can see before they get here. And then, I can see if they park in front of my house and they're getting ready to come up to my door. ADT’s service is good and I have never had to call to complain. Everything has been working ever since I've had them. ADT is the best security that's out there right now. With ADT adding more sophisticated stuff, I will get it.

I haven't had any problems all the years I've been with ADT. They've been very genuine and make sure the problem is fixed. It was just an incident. I was able to get to my panel. The young lady walked me through it. She was great. The police was here immediately. I will recommend ADT.

We installed a new monitor with ADT couple months ago, but we've been a customer for about 40 years. The new monitor works out quite well. Everything is working now. We normally have to talk to ADT whenever we go on a trip to let them know when we're leaving and when we're coming back. Occasionally, we had some problems, so we have to call ADT and check to make sure our monitors are working properly.

Overcharge, lie, dishonest technicians when it comes to price and equipment. Cost me $735 for cameras that didn't need replaced. 75% charge to cancel service. Not a good investment. Go with a cheaper service. Bad bad bad company. I won't renew ever. Wish I could've recorded them and sent to Better Business Bureau.

If you’re thinking of getting ADT, STOP! The technicians don’t know what they’re doing and they will not let you out of a contract even though you made weekly attempts to let them fix your broken service, for 4 months! Literally every single week for 4 months on record, and they are making me pay $825.00 for the contract. For a service they could NOT fix. I am elderly, without my system now, and stuck with this bill, and they told me to just let them come out one more time to confirm everything the last technician did and they would let me out of the contract. Now they won’t let me out of my contract. I cannot believe they can get away with this! Four months!!! Not 1-2-3, yes 4 months. That is unacceptable!

In the 4 years I have had this service and equipment it has barely worked in that time. Customer service is horrible. The equipment barely works and the technicians have no commitment to excellence or customer service. This Serbians equipment is overpriced and the worst on the market. Vivint is 100% better and I hate I left that service. They have no follow up to customers or concern for any issues with their equipment and technical service. I would highly recommend never using ADT

Cancelling an account with this company has taken more than three months. Multiple calls resulted in frustration. Currently as I type this review, I've been on a call with ADT for 1 hour, 11 minutes and 22 seconds. On April 21, 2026, Dora from cancellations assured me the account was closed. Today, collections from ADT calls me to say I have past due balance. Unreal. I am still on hold with cancellation department. Confirmation number of call is **. Worst customer service. Picture attached of length of call. ADT-feel free to call me for clarification of my review.

We had Myra from ADT who came around our house and set up our system. We've had it for several years now and we'd tell others to get it as well. We also want to see if we can get some cameras to upgrade that system because it would be a whole lot more beneficial to us if we had cameras with it.

I've been with ADT for a few years now. They're doing well.

The ADT system has been very good. I'm happy with ADT. I haven't had any problems.

ADT was the one that I knew of. In 2012, we had been burglarized the month before. We had to do something. I'm using ADT now. I trust them and I get good service. They are trustworthy and reliable. If something goes wrong, you can get service quickly. I have peace of mind.

My parents had ADT and then I bought the house from them, and they've been gone for 15 years. So, it’s been a long time. We’ve probably had them or some affiliate ever since we had an alarm system, and the reliability and the breadth of service made us stay. I had gone away, and instead of turning the thermostat down, I turned it off by mistake. I got a call from them and I let my cousin in so I could turn the thermostat back. I'm up north and it’s either early in the spring or late in the fall when it would get down to freezing. I don't have a comprehensive system yet because I finally got rid of my flip phone. But now, I can put everything on my Android.

Horrible experience. I can't even cancel my account. I requested cancelation and they kept on transferring me from manager to manager and they could offer me a lower price and when I didn't want to go with they decided to keep putting me on hold and at the end hang up on me.

They switch you all over without telling you you're being transferred. They make false promises when you go to cancel. The techs have attitude. We are done!!!

We had crimes against our property, and I did a quick search, trying to find someone to take care of our family's needs. ADT’s reps came in, did all the work and explained how to use the system. They were very quick. We had a few things that needed adjustments and they took care of it. But biggest of all, the cameras are working, and that’s what we needed. They’ve done a good job. It’s helpful that I can ask Google a question through the system, and we know who's coming and going. I feel better that we got the system. If someone's gonna do something bad, ADT will have pictures. People should consider ADT. They'll most likely have what they need and the price is in line with other companies that we looked into.

I've had ADT for a long time and they've always worked perfectly. I had a different alarm company and had several false alarms due to their poor equipment. So ADT, of course, is a big name, and I decided to go with them, and I haven't had any false alarms. We just got the newer technology, though. And the control panel is not as good as the old one. It's not as simple. It doesn't work. The tactile buttons on it are not as sensitive or work as well. We run into some issues with that. But as far as my control, they work fine. ADT is a dependable system.

I haven't had problems with ADT. There's just one thing I was a bit concerned about. When the guy came out here the last time, he conflicted my phone with the security. And all my phone lines were working, but when he left, I only got one line that worked. I was a bit concerned about that. He put it on a Cox cable because I got digital phone service. I wasn't getting a signal, so he had to put in another box. Once he got the thing connected up, I only got one line working. It's the one where he connects everything, which is in my office, but all the other lines in the house are not working.

ADT was the first company I ran across and it’s been a while now since I went with them. When I wanted to change things and update and get into the latest equipment, such as doorbell cameras, I had no problem. The techs came right out and hooked them up. Everything is good.

I got a home warranty plan and they said that ADT had a promotion and they recommended it. I called ADT and I’ve been with them for a year. I had them put in smoke detectors and an alarm, and we got the camera on one of the doors. I had a system when my house was built 20 years ago. But it wasn't plugged into the emergency rescues, fire department or police. So, ADT is nice. If we lose power, I get an email. And we get alerts if a door goes off. Overall, I’ve had no problems with the system.

I'm somewhat satisfied with my package. I have the app and use it all the time. However, I don't fully know how to operate everything. And I need to call ADT about a couple of things. My doorbell at the front has a camera and I never know that somebody's at my front door until they've already left. I would go back and review the cameras and I know that there has been somebody at my front door. I would like it to announce to me on my phone that somebody is ringing my doorbell. Other than that, my issues with them are very minimal. Buy ADT.

I’ve been with ADT for as long as I’ve been in the house, which has been since 2004 and we’ve had no problems so far. The system does what we need it to do. I feel secure having it in my home and I would suggest that people get it. It's helpful.

The ADT system is fine. I've had it for a long time. Navigating the ADT system has been easy. I can set my parameters. There's no problem with that. However, the cameras don't seem to want to come on a lot. But I just fight with them myself and eventually get them to come back up. They give me this nonsense about my router. My router is fine. It's a 5G. It's just the cameras themselves. I wish they had cameras like Ring, where you could talk to people, but they don't. They need to upgrade their cameras and their system. If Ring can do it, why can't ADT? But I like that I can monitor and my cameras record. And crooks don't care. They still will come up on your porch and steal, even though they know they're on camera. And they look right up at the camera. I have given the police a number of my videos, and the police used one of my videos to catch a criminal.

I lived in our house for four and a half years or so, and I just wanted security in the house. I went with ADT and the system has been fine, and it is as expected. I feel it protects the house and gives advance warning.

I moved to this house when I first got ADT for my doors and windows, and it's been 15 years. About five years in, I added a motion detector. It was a camera. The outdoor cameras have been in place for about 10 years, and I’ve added two more recently. Then, about six months ago, I started having some vandalism, so I got more equipment. Since I added the additional cameras, I haven’t had any vandalism, so it has helped reduce that and given me peace of mind. Overall, my relationship with ADT over the years has been good, and the responses to my questions have been excellent.. The reps and the techs have been great. They’re very responsive. Price-wise, it is what it is and it seems reasonable.

I’ve been here for three plus years, but I had an ADT account when I was living in Hawaii for 20 years. When I came here, there was some other security system in the house but I didn’t know anything about it, and there wasn’t anything on any of the doors or glass breaks. So I called ADT and had them move my account. ADT is almost all electronic. I don’t turn the system on if I’m going to the grocery store but I turn it on if I’m going to be gone for a couple of days or if I’m going out overnight or if I’m gonna be late. If you want a sign, you just push the button on the app. Everything is there. I haven't had to update anything, and everything seems to work. I've been very happy with ADT.

2 1/2 years ago, I signed a contract with ADT to install cameras and to monitor my home. The quote on the phone was approximately $2,000. I spoke with several ADT employees who gave me various quotes for the same work and equipment. When the installer came to our house, he quoted $5,000, telling me they never get it right at ADT. I have had issues with the cameras and service is non-responsive. I was told there is no charge for service since it is included in the monthly charge of approximately $80.

Have been a customer of ADT for 14 years. This past few weeks have been a nightmare in dealing with them. My 12 year old ADT smoke detector needed replacing. The loyalty department was to arrange for a technician to come out and replace it free of charge. The day of appointment the technician called on his way to my address to say there are going to be a charges for the visit and for the new smoke detector. When I told him that the Loyalty department had arranged for the visit to be free of charge, he stated there was nothing notated in my account stating that and also the smoke detectors were backordered, so he did not have one for a replacement. This is the day of the appointment that this occurred. So we cancelled the visit before he came to site and I was to call ADT Loyalty department to reschedule.

We bought a house that already had an ADT system about 17 years ago. Their service has been excellent. I live a quarter of a mile in the woods, surrounded by bears, and it's nice to know that if I need them, they are always right there. They call immediately if there's a problem. ADT has saved my life in one situation. I had an incident with our furnace back firing. It filled my whole basement with soot and exhaust and it set off our carbon monoxide sensor. ADT was right on the line with me. I’ve also had some sensors go bad, and I've had to replace them. They've helped me change those sensors. They've come out and checked our service, and I've never ever had an issue with them. It would be nice to upgrade, but I can't afford that. Other than that, ADT is a great thing to have and I would recommend it. You can also get a discount on your homeowner's insurance.

I've probably been with ADT for 32 years and I've continued with them because I had a break-in. The people who broke in answered the phone when ADT called and they didn't know the password. So ADT called the police right away and the police caught them on my back deck. So, I would recommend ADT to everyone. People who want a security system should get one from ADT. They now have free installation so you can’t beat that. I had a sensor that went bad, and the techs were here a couple of months ago and replaced it for me. ADT was reasonable as far as the price and I didn't question it because I'm happy with them. Everything with them was great. I have peace of mind knowing that my home is protected and it's wired correctly, and I don't have to worry about something going bad.

I've been ADT's customer for 20 years. We lived in California when we started with them, and I heard them through the media. The systen is a possible deterrent. I have a very good and thorough experience with them.

Our houses have been broken into before. I live in a historic district. If you could just sell the sign, it would probably help. The system alerts us when needed, and it works well with the doors. My house was built in 1877, and the stuff that the ADT techs have set up doesn’t take away from the look of the house, so they’ve been good with that. The salesman who first came was very helpful. I told them what was going on, and they looked it up. They said I just needed to replace the battery. I got the battery in and replaced everything. They were attentive to my needs. The customer service is always polite and patient. The equipment is easy to operate. I have it on two doors in the back and one in the front. It’s a big house, and it monitors if the doors open or if I forget. The big thing as an ADT customer is the peace of mind. I’ve recommended it to friends.

ADT locks you into a contract for 5 years without explaining. When I moved, they did not advise my contract started OVER and also when the guy came to put in the cameras, he actually renewed my contract for five years without advising me when prior it was for 3 years. Sneaky and unethical

ADT is the worst company ever to have alarm on. Very expensive. I called them to cancel and without explaining anything to me about how much I needed to pay they cancel my account and charge me almost 2000 dolars at once. I was supposed to call them because I was not able to finalized the call for the cancellation and they did cancel my account and charged me. One of my camera doesn't work and I have call them numerous time to fix it and they never come. WORST COMPANY EVER. THE WORST.

I am extremely frustrated with ADT’s handling of my account cancellation. I called to cancel service on April 19, 2026, and was informed that a 30-day notice was required, making the official cancellation date May 20, 2026. Because we were selling our home, the associate also advised that the system would be powered down on May 6, 2026, so no alarms would dispatch to authorities for the new homeowners.

When I had my new alarm system installed in my new home, the reps explained everything. I love the package that I have. It's great being able to set my alarm when I'm away from home. I've had ADT for years and my experience has been good.

So far, going with ADT is the best security decision I've ever had. Anything that I call them for, their reps are always willing and able to help. The biggest benefit of having ADT is the comfort in knowing that it's there and it works good. ADT is the best security system and I wouldn't use no other.

At the end of the day, my experience with ADT has been okay. It's just hard getting through to them. They have an AI who answers the phone. Then when I want to speak to a live person, it takes a lot of effort to get through the AI voice into a live person. I'm successful after putting in effort. The service was promised to me to be free of charge after I asked to speak with the supervisor. The fire alarm wasn't working properly, vis-a-vis the panel. With their live person's instruction, who was very good, very thorough, very professional, she walked me through what to do to replace the battery in the existing fire alarm. I did that. I had a problem with the panel and she couldn't clear it. I couldn't clear it. So, I needed a serviceman to come to my home. I made the appointment only to get a call that said, "Hey, the serviceperson called in sick." I asked if I could have it the next day, and I had it the next day.

ADT monitored our CA home for a decade. When we moved to TN, I called to cancel the service and the agent convinced me to accept their FREE ADT equipment for our new home (many lies in that conversation). This agent never told me she could not cancel our CA service, and transfer the call to the right department. Instead she let me think we canceled and pushed the DIY equipment. I just received a letter (forwarded from CA home) that we need to renew our alarm permit. I called the number to remind ADT that we no longer have an account and was told that it was NEVER cancelled and we had been charged for the last 5 months.

First I would like to say when setting up service the phone conversation I thought went great. The guy I spoke to on the phone said I can get cameras only on the outside of a rental property, quoted me a price, I agreed, set up an appointment. They came out, I was excited. I live in another city. I came and this where it got frustrating. The technician Anthony ** told me that I could not just get cameras only. He told me I had to get an security system. This was a rental property. After going back and forth we agreed to put the security system in the shed in order to get the cameras. I signed the contract and he told me that he will come back and do the cameras when I get the internet on. I didn't think anything about it and he did not tell me that I would have to have another contract for the cameras since I did not get everything done in that one visit until I called back to get the appointment for the cameras.

I have been dealing with ongoing issues with ADT since November 2025. I already had one account with ADT in another state, so I was excited to open a second account. Unfortunately, my experience has been extremely frustrating and disappointing. Since starting service, I have had repeated problems with my lock system and overall functionality of the equipment. I have contacted ADT every month trying to resolve these issues, but nothing has been consistently fixed. Each representative gives me different information, and there has been no clear communication or permanent resolution.

My mom is 90 years old. I stay with her most nights. She has mild dementia. She has not used ADT. In about a year. I pay all her bills. I have power of attorney. For the last 5 months, I have tried and tried to cancel this service first with written notice. Then I’ve called 5 times. They will not cancel. I stopped paying 4 months ago and they keep right on charging me. This is a very very bad and scammer company. They insist on speaking with my mom. My mom has no clue whatsoever. They ask for the code. Which no one knows, I get so frustrated. I just hung up. Very bad company.

With ADT, I can relax a little bit, particularly when I'm on travel away from home. They are very professional and trustworthy. I've been with them for a lot of years and I have maintained a standard system. I haven't upgraded anything and I don't have any problems. Most of the time, ADT's reps have been courteous and their response system is very good.

My experience has been good with ADT. They have been professional, knowledgeable and personable. The only feature I added was the fire and smoke. I haven't had any reason to use ADT other than when I have false alarms. The first year, so I would get alarm activations because I forgot that it was on and I'd come in. And that was it. But nothing. It has been very quiet. Never had to use it for anything. I like that ADT has a phone tree where they would call my relatives and let them know something might be going on. That was a very important thing for me. I have peace of mind.

It's close to 20 years we've had ADT, and it's been great. It's our second line of security. The installation was quick, and it was done properly. We've had no problems and I would recommend them.

I’ve been with ADT for almost 20 years and it is very good. I like that the system is secure. Most of my friends have ADT. I have the new system that ADT put in a year ago. The reps did an update on the system and everybody was very pleasant.

We’re in a desolate area, and we wanted to have cameras. ADT is one of the most popular security companies and I’ve been with them for a little less than a year. Depending on the situation, it’s a little difficult communicating with ADT. There have been some issues, but they were eventually resolved, so I’m fine with them. The Google Home feature is most useful. It’s easier to access everything through the ADT Plus app. My sense of security is much better now since having the system.

Avoid this company at all costs. Multiple apps to make monitoring work and installation is a joke (they want you to do it yourself and in my experience the entirety of instructions were fragmented and missing information). They also don’t communicate well between services and departments so I was double charged for services for months and had to call twice for them to refund me and correctly update their systems. Additionally when a service tech told me to remove a sensor from the wall to verify the back cover was faulty their suggested solution was to “tape it or replace it for $20-$140”. IT HAD ALREADY RIPPED OFF MY DRYWALL MIND YOU. RIDICULOUS, TIME CONSUMING, not user friendly.

I was referred by a 3rd party to get ADT. They tell you all of the right information that you want to hear to get you to purchase the services. I am now trying to cancel the services and was just now informed that I owe this 75% of the final balance on the contract. When I agreed to the services, this information was not mentioned nor are they able to find the recordings. I was told that when I move to my new place, I can restore the services. I explained that I don't have a new address yet and don't know when I will have an address. I also explained that I am a 100% disabled veteran. So before you get their services, please make sure you read all of the fine print.

Absolutely horrible customer service. I was transferred back and forth between accounts and billing multiple times just trying to cancel my service, and no one seemed able or willing to help. Every time I explained the issue, they transferred me to someone else who tried to “confirm” what the previous representative supposedly did — only to tell me nothing had actually been changed.

Somebody knocked on my door and I’ve been a customer of ADT for three years, give or take a month. It's an easy system. I just mostly use it at night but the company’s ability to call me back when my smoke alarm goes off is helpful. I just have the basic two-door alarms, a smoke detector and a break glass. The system costs too much but when I leave town, I have peace of mind.

ADT's service has been excellent. Their system has been great. ADT is so sensitive, I literally had a snake crawl across my sensor, and it set it off, in my shed out there. They called me at work, said, “The alarm’s going off in your shed.” Nobody should be in my shed. I had the only key. They said, “Do you want us to call the law?” I said, “Nope, give me 30 minutes.” I came out here, went out there, and it was a snake. I’ve never had a problem with them. I always feel safer with it on, especially now that my son's gone too, and I'm here by myself. And I have no neighbors. ADT will work with whatever you need. If you don't need it, they're not gonna sell it to you.

The house that we purchased and moved into had the ADT system in it. We've had it coming up on five years, and for the most part, everything's been good. I just don't like the new AI options of trying to solve problems. It's hard to get ahold of someone to talk to to get answers that I can't get answers from.

We moved to a new house, and they previously had ADT. So, it was very easy just to activate the contract. We've been with them for eight months. When the alarm triggers, they call me and say, “Hey, everything's fine? Are you okay? You need help?” We had a representative come out. He did what he needed to do. He checked all the sensors, put the new panel, and explained to me everything. He was very thorough and very service-oriented. Overall, ADT provides good service. Our experience has been seamless, and the system works and deters intruders.

I like the benefit of having security, which is why we have the system with ADT. I’ve been with them for about seven years and the system is working fine. I use the arm and disarm function the most. I prefer a keypad, but they won’t switch the system.

I switched from Vivint to ADT hoping to upgrade our home security system, but unfortunately my experience with ADT in the Media, PA area was far worse. My husband initially contacted ADT, provided details about our home, and scheduled a visit to confirm the recommended system would meet our needs. The representative, who also served as the installer, assured us the quoted system would work, so we agreed to move forward at a cost of $1,300. Installation took about four hours, but within three hours of completion, several sensors began reporting low or drained batteries.

I moved into an adult 55+ community and I felt better with having security. I decided to go with ADT because of the advertisements and it’s been a couple of years since then. When I put my new windows in, I had to find out what to do with the sensors. Everybody was very nice. Everybody came out and everything was taken care of. I have to talk to ADT, though. They raised my rate and I don't know why. Now, I need to figure things out. Still, I would recommend ADT.

ADT is better than the first company we had when we built our house. When my wife and I travel, we can check on the house. We can use the app and see if there’s anything. When we have somebody like a dog walker coming into the house, we can see that they’ve been there. The alarm is paused. It gives us some ease of mind. I was just down for three weeks, though and I didn’t have that because I had to set a test mode for the three weeks till ADT fixed it. All I could see was a test mode. When I was in San Diego, which was five hours from here, I couldn’t check the alarm. I couldn’t let the dog walker in. It was really weird. But my parents have the same system and are happy with it. They just got a brand-new home, and wanted a new alarm company, so they went with ADT based on our recommendations.

The ADT technician came out, replaced the batteries, and it worked for a day or so, and then the back door went off. So, I called on the phone, and the fellow that I talked to was excellent. He was very well-spoken and kind. I'm still having trouble with the back door. So, I ended up calling in this morning. My experience with ADT has been very good.

I like that ADT is a national company. I'm very satisfied with our security system. I would tell others to choose ADT over anybody else. They're not the cheapest, but they're not the most expensive either. The biggest benefit they provide is the security.

I like the security of having ADT. They have exceeded my expectations. I'm satisfied with the system and I'd recommend them.

I would recommend ADT. I'm satisfied with it. As you get to our age, you're not a tech person. So, sometimes, instructions for finding out what's wrong can be a bit confusing. It would be more beneficial if someone could come to the home. That is something ADT offers. Also, it gives a stronger sense of security. We got robbed while we had the system in the house, but they got in the garage. They heard the alarm going off within the house.

ADT has been awesome. I got ADT when I still lived somewhere else, so it has been a little over a year. But it was under my ex's name, so I had to swap all the accounts. ADT had the best deal at the time. They gave me a deal because it was set up. I got a bunch of cameras and other stuff. The guy who came here and helped me fix all the cameras was cool. He helped me figure out what I needed to put where. I use the cameras often and the app a bit. Also, the signs keep everybody away.

I had a need for a security system on the house and everything has worked fine over the last five years that we've had it. I'm having a problem with a sensor that I'm trying to resolve. I reached out and I went through an AI assistant yesterday and rebooted the panel. But it faulted and went off again last night so I rebooted the panel again this morning. I've got everything locked up and I'm waiting to see if it holds or if I need to call ADT. I may have a bad sensor on that window. Other than that, my experience has been good. The system works well and is reliable. I have a sense of security.

ADT is a good company to stay with. I've been with them since 2018. Whenever I have to call customer service, my interactions with them were good.

ADT does a good job, and their system works fine. If I had an issue, they'd walk me through it, or have somebody out here to walk me through how to correct it. If I needed a part, they'd send it right to me. And if someone needed to be here, they'd be here. So, the service has been fine. If there was any smoke, smoke detectors come on. If anything hit the window or we move something, the alarm comes on. Everything seems to work the way it's supposed to.

I'm happy with the service that I get from ADT and I plan to stay with them. They have been able to keep up with my needs. The relationship has been good. I needed them and they were able to help me. I had to call them to reset the cameras a couple of times. They got in through the Smart TV. And when I called them, they've been able to assist me and work with me, not having me to verify my password. I know people are trying to get the password. They've been able to just send me a text and let me verify that way. Whenever I need it from them, they've been able to help me. ADT gives you a peace of mind. We're secure in our home because I know they're there. If the alarm accidentally goes off, they will call me right away and they reach out to make sure that everything's okay. If they can't get you, they're going to call the police and I love that about them.

The technician who came to my house was AMAZING and did a great job installing my cameras. That’s why I was so confused and uncomfortable when I received inappropriate text messages a few days later asking my age and for pictures. I reported it to ADT, and they told me they would investigate it. Apparently they said it wasn’t someone from their team, but I genuinely don’t know who else would have known ADT had just been at my house setting up my security system.

Zero stars. I recently switched internet providers. I called ADT to ask if a technician can reinstall/ reconnect my Nest doorbell camera, because I'm physically unable to. I was quoted $59 fee, plus $150 every half hour, in addition to some other fees. I had no choice but to agree, because I need my doorbell camera. Needless to say, I will be looking for a new home security service.

I regret going with ADT. I'm not happy with my service. They started out okay, then it was horrible. I went with them for reputation, and through the signs in people's yards. But it's not what I expected. The installation was terrible. I made several complaints. We've had them out to the house twice, and they keep saying it’s something to do with Wi-Fi. We've had the Wi-Fi people come out several times, and they said, "No, it's the cameras.” Batteries are dead. Cameras still don't work.

The carbon monoxide alarm we have in our basement saved our lives. 13 year customer...

If I could give them minus in the whole numbers they would be at -1000%. Scammers. Taking payments when you don't even have their equipment. Or you aren't even a customer. I've talked to Joe and Derrick. They both assured me there is no account. But, yet, I still get charged $80.00. Now, I've canceled my card, and am disputing their fraud!

WARNING STAY AWAY. SCAMMERS ALERT. If you choose a DIY you'll never get your system set up! And with a promotional installation it's a $150 WITH A 3 YEAR CONTACT. $385.00 after signing their ADT agreement!! Their so called tech support is NONEXISTENT. They I mean at least a dozen idiots will keep you on the phone TRYING to learn how to do it without being able to like sensors / doorbell IT WILL NEVER HAPPEN. I'm skipping through dozens of bad reps. TThey are totally incompetent period!! They have you correcting them and talking TILL YOU'RE BLUE IN THE FACE with no resort except to TRY TO SELL YOU AN ADDITIONAL PREMIUM PACKAGE for an extra cost AFTER almost 2 hours of talking with these morons as if to say I CANT DO IT?! Then send me to a dept to help me get a TECHNICIAN to visit she said that would COST ME $385.00. I said NO NO NO NO!

DO NOT BUY!!! This has been a nightmare. The equipment is faulty, there's hidden fees, they will not honor their contract and will weaponize the system against you. Both cameras stopped working and I've been through 11 smoke detectors. The smoke detectors would malfunction in the middle of the night and I'd have to climb a ladder and get them down, remove the batteries, and call in the morning to get a tech out to replace them. 11 TIMES! They eventually said they changed equipment providers and wanted to charge me over $100 for a service call to replace their faulty equipment that was supposed to be replaced for free under the lifetime warranty. Since it was a breach of contract I terminated it. The rep was belligerent and yelling, and repeatedly told me he'd brick my system. A system I already paid for and was told that I now owned the equipment and could take with me should I move.

We've had ADT for years, and we're happy with it. We like the peace of mind their system brings. Their customer service has been wonderful as well.

I've been with ADT for long time. The customer service used to be good. But now it has gotten worse. When we had to get our batteries changed when we had the system, they would come in and do it. It didn't cost me anything because I had it under a maintenance contract. Nowadays, they say the maintenance doesn't cover that anymore. So, they dropped out.

ADT is a company that's been around a long time, and it seems to ward off whoever. I've been with them since 1974 and the service has been good so far. I've had no break-ins and when I've needed their help to update the equipment, they always responded. They just did what they needed to do. They updated my system and it's been fine since then. I set the alarm at night, and I turn it off in the morning. I had a motion detector system for a while, but that didn't work because it was too sensitive. So, we had to have that taken out. But the other stuff works and the price is very reasonable. I still have the old price, something like 270 a year, and it's paid annually.

I would never recommend. Getting help is next to impossible. My doorbells have not worked since a month after I got them. They installed a fire detector where I suggested they not put it because steam from shower would set it off and guess what steam from shower set it off. To get my pain box to stop beeping I had to unhook the battery. So now I pay a monthly fee for a service I can't use. Was told it would be a fee to get them out to fix their system.

They have stories from the get-go. Attempted to cancel from day one. They refused. Most dishonest company. Refused to provide last names (for safety, I get it) I was told, they have to provide ID #'s. All Refused, including locations. They lost my contract. Timed, told to leave can't look at the problem. Physically shoved me in my home and walked out. ADT released thousands customers #'s info on the dark web. Just the beginning.... Keep getting broken into. I AM NOT SAFE and they offered me $80.00 damages for thousands in losses and damages.

I'm not even sure I should give ADT one star. I've been trying to deal with a battery issue, and it has and continues to be a real nightmare. They either ship you overseas to people who know nothing or put you into their A.I system, which is horrible. Even getting a 'Live person' in chat was no help, as both agents had no clue how to help and avoided critical questions. I can't even seem to cancel ADT because you can't reach anyone to do so. A person's Worst nightmare!

After being with ADT for 13 years, paying $320 for every 3 months. I’ve called to close my account in January to sign up with Vivint because they were cheaper and with better system. ADT sent me a bill 3 months later for payment after I have finalized my bill with their CR in Jan. They said that I didn’t reach the right department, and my account was still open until I called today. Even though they have no monitoring connection since Jan. I now have to pay the remaining 30 days. They lack customer service support and blame the customer when I specifically made clear of terminating the account. Even their cancellation agent was rude. I would never go back to ADT ever again.

ADT is the absolute worst home security system your money can buy... we pay and have paid a lot of money for this worthless system and have had to go to my neighbor to get camera footage of trespassers because my cameras don't save or pick anything up clearly, and when they do it clips the exact wrong point of motion.

We got ADT as protection for the house ‘cause we live crime-adjacent. We've had it for almost two and a half years and the system has been good. We deal with short batteries sometimes, and because it was a new system to us, we had to get a tech out and show us how to change the batteries. Everything else works fine, and I like that I can do everything from my phone. I like that I can set it. All in all, ADT has been efficient and a good sense of security for us. It gives me and my fiancé some reassurance and I would recommend it.

I had ADT's service in the past. It was great. Unfortunately, I was only with them for four months because I had to move.

I had ADT for 20 some years, and then I stopped for about six and started with them about a year ago. Their customer service seems just like what I expected.

I've been with ADT for 30 years now. Their system has been very good. My favorites are the doorbell cameras and the cameras around the house. Their customer service has been very good too.

We installed ADT in November of 2025. We really liked the servicing company that ADT sent out, and we've gotten good service from them. The system is perfect. We love it. We like that we can unlock the front door and that it gives us alerts when they think someone’s in the house. We're very happy with it.

I spoke to a sales rep over the phone first which was terrible. I told them what I wanted but didn’t explain to me that the doorbell cams were part of Google Nest. The phone person also quoted me a quote less than what it actually ended up costing and also told me I had no money down which was also wrong so when they came I had to pay first month service so I’m glad I had it otherwise that would have been a wasted trip for the installer. So when the installer came I asked about that and he explained it. He also explained that the phone reps were trained the old way, the no money down and they are just used to that. The in person installer/sales rep was very knowledgeable and that part went great. I would refer him to set up anyone’s system. The installer listened to what I wanted then if it was too costly, found way to still get what I wanted done but a less costly way to do it. He was great.

I had ADT at my other house and in this house, I’ve had them for five and a half years. The customer service is great and I would recommend ADT.

These guys are crooks! I ordered service from ADT for my daughter who had moved to go to college. After six months, she had to return home as she has type 1 diabetes. I told ADT that I was returning their equipment and they said that I had to keep it and keep paying it for three years. I told them I didn’t need it, and they said to use it at my home. I told them I had Vivint and they said they couldn’t help me. They’ve deducted $53.40 a month for the last two years while sending me notices saying my alarm system isn’t connected! Of course, it’s not connected because I’m not using it!

I chose ADT because of the brand, and it's a service that I wanted, so talking with the sales rep wasn't like a sales pitch. I’ve been with ADT since June of 2024 and the system is working perfectly. Whenever I call with questions, the reps are very timely with their response. I've used ADT in the past and the service is great.

I've been pleased with ADT. It's just that until Ian came out here, nobody explained anything. They came, installed, and left. In fact, I hadn't even seen a manual. Ian came down, and nobody charged me anything because I didn't want to have to pay for something like that, because there wasn't too much I needed to. But when he came down here, he stopped by, and he showed me how to use my equipment. Then he also said, "If you're still scared, you can get some window sensors.” Window sensors on the back part of the house. Also, a motion detector down the hallway. So, I'm doing a whole lot better. I really appreciate that, because I was not given that at all. No recommendations were made.

I've been hearing about ADT before, and we've had some neighbors that give us a lot of craps. So, we instigated it because of them. I've been with ADT for three months. They've been good.

I love my ADT. I rely on that for my sleep at night. I don’t want break-ins. It gives me a sense of satisfaction because I'm here by myself. Sometimes I cut it on in the daytime, like when I'm trying to take a nap. I will start keeping mine on even in the daytime, because I've been thinking about that. When mine rings, it goes straight to the jail or ADT. A couple of times I forgot to turn it off in the morning, I opened my door, and in a few minutes, here came the police, and I'm glad. They know me so well. They laughed along with me.

ADT is a terrible company to do business with. They are legal thieves with their contracts. I signed up with a third party, Envision, who did the installation and ADT handled the billing. I had a 3-year contract, which they said I couldn't break after moving one year later. So, since I had to pay out the contract, I decided to move the equipment to my new house, even though I lived in a safe community and didn't need it anymore, and never used the alarm for 2 years. I paid Envision to move the equipment so I expected the contract to expire 2 years later in May 2026.

I was scammed over the phone from a customer service guy. I asked him twice what will be my total for indoor and outdoor camera system. He responded $715 dollars with a discount of $500 and something dollars. I said, "Okay, I want the service." A contractor came out to set both cameras at my residence. He didn't explain to me that I was signing a three-year contract. My assumption I'm signing my signature for ADT service. A couple of months passed, I decided to call their customer service and ask what's my full about once again. The lady said my total is an estimate of 3000.00 dollars. I couldn't believe it!!! Scam, Scam. I'm struggling paying this service every month.

We've had ADT in a vacation home. It's been in the family. My mother initiated the service many years ago because that was what was available, and we've been pleased. The system has functioned very well. I like the camera and being able to control it remotely since it is a vacation home. We've had a few bumps along the way. Some of it is just because technology isn't perfect, and I understand.

I have my second alarm system with ADT and I've been very satisfied with customer service. The only difficulty I had was with billing when I upgraded my system. It seemed to be a difficulty as to who you would contact to get the billing straightened out. But once we got it straightened out, it worked.

We've used ADT since we bought this specific house. It's been about 18 years now as a monitoring service and maintenance service on an existing alarm system. Historically, there hasn't been much contact with them. The system was pretty much bulletproof. There wasn't a lot of problems. In the course of 18 years, we called them for service four times. It was always handled promptly, whatever had worn out, because these things only last so long. The system would have been put in in 1998. Nothing broke that was concerning. It was just natural aging and wear and tear on the system. The service was always satisfactory, we got what we want, and the monitoring was always good.

The customer service has been good during the more than five years I’ve been with ADT. The technician is very experienced and most of the time, they can solve the problem and give me all the information I need.

I haven't had any bad experience with ADT. I've been with them for three and a half years. I'd had it also when I lived in North Carolina. Their customer service has been fine.

We have had ADT in several homes, in several states with ongoing issues. We have been in our current home for 5 months. We have had 2 false alarms in the last few days when we had not turned alarm on. My husband did the troubleshooting suggestions and found the keypad was not responding properly. He typically uses his app to arm and unarm the system. I called ADT to report our issues and discussed with representative for over 30 min. I was told I would receive a phone call later at a set time. A technical representative called at a different time and did not know any details of our issue. They were unable to connect me to a manager to discuss my frustration with their service.

During the initial installation, the professionals came and they were able to answer any questions and concerns that I had at that time. I was able to monitor from another state any movement or anybody, like parcels and things. If I had any questions, I can always call ADT. It’s sufficient, and I feel safe. It's all good.

We've had our security system with ADT for seven to eight years. Someone we know, Candice, was living here at the time and she got a good deal. I’ve called ADT before to get the name changed, but other than that, we've had no problems with them. The customer service is great and we've been happy with them.

It's been a good experience with ADT. The last time I contacted them was for a battery, and it was good. Sometimes I'll open the door and the alarm will go off. They'll contact you right away in that case. The law will also send someone out. I have been with ADT for about 10 years and I'd recommend them. They got a referral program where they pay you for referral. I tried to get my brother to get ADT too. But price-wise, everything is just so high anymore.

I first heard about ADT by looking them up on the internet and calling them, and I’ve been a customer since September 2024. Dealing with the reps has been good. One time, my wife was spraying around the baseboards in the house and the water sensor went off. ADT called me four times, saying there was a water leak. From the first call, I knew what it was, but I appreciated that they brought it to our attention. Other than that, we haven’t had any problems.

I have three accounts with ADT. I've been using them for 20-plus years and I like that I can control my heating and air conditioning, and I have remote access to enter and exit the property from my phone. However, they get you with the $29.99 for the first year then all of a sudden, it's $80. Still, I'm not impressed by the competition.

I had a 3 year contract which ended in spring of 2025. After that it was to be a month to month basis. No new contract was created. On 04/14/2026, there was police activity on my property and the next door neighbors. The SWAT Team was on my property for at least 20 minutes. My ADT Cameras caught NOTHING. They stopped working on 03/31/2026. I called ADT on 04/18/2026 to cancel service. The representative kept pushing sales tactics and would not take NO for an answer. I finally said just cancel it, ok. I told her repeatedly to cancel it, and I disconnected. I did not want to hear anymore of her pushy sales tactics. They won't take NO for an answer and sales can be predatory like. I was tired of hearing it. She did not cancel it as I requested. Now ADT Reps act like I was in the wrong for not allowing her to continue with her pushiness.

With ADT, we get phone calls. Even if I set the system off myself, there's always a phone call follow-up to make sure that it's legitimate, that I set it off, and no one else set it off. We get our email notifications, and we have the app that we can use to turn it on and turn it off. But there's always notification if we left a door open and a sensor is going off, or if we lose power. We get all those notifications. The customer service has been handled extremely well too. They're very responsive and always available if I need them. They have multiple sources online I can use. Otherwise, I can call their number.

ADT is a good company and I've been with them for a while. I’m satisfied with them.

I have no problems with ADT. I like them. I've been with them for maybe five years. I just needed cameras and the security system. It's very easy to use. They respond when it goes off. I'm very happy with it. So far, I'm not willing to change it for any other system that I know that's out there.

We've had ADT for almost 14 years at this house, and another 10 at another house. I don't love ADT but changing feels like too much time and trouble. While using the system is easy, I'm giving ADT's customer service and their pricing a low rating.

ADT does the job. I've been using them for about 10 years now. I did an upgrade when I took it off a landline and put it on a cell phone, and I like that better. I got rid of my landline. However, when they came out the first time, they had the wrong module for the cell phone in my area. I thought they should have known that before they got here. They had to come twice which caused about a week delay. But they got it taken care of and the system works fine.

I called to dispute the charge and the account manager had me on the line for over 55 minutes negotiating for a resolution.

ADT has a national reputation, which a lot of the local companies do not have. Also, the person that I first dealt with was named Katherine and she was excellent. She had a nice sense of humor, and she was very knowledgeable and conversational. So, I decided that this was the company for me. I have them for two years now and the phone calls that I've had with different technicians have been super. I really like the way they handle things. I'd tell my friends that ADT has the latest technology and is very responsive to any problems that we have had.

I've been with ADT for 15 years and the customer service has been good. If something like the alarm goes off, they call quick. When I have trouble, like sometimes I gotta get a new battery in one of the monitors, if I call them, they'll ship me one. Sometimes, I already have the batteries and they tell me how to take it apart and put it back together. They're good. They walk me through everything. The last time I needed somebody to come out, the appointment was two days later, so it was not a long wait.

ADT has been good. I pay $35 each month and that's chump change. Whenever I ask for help, they're very pleasant and they help. I have a good panel on my wall. I upgraded it to the latest one some time ago and I've been very satisfied with what I got. So, I've not asked for anything else. A few months ago, my alarm kept going off and they helped me to get the alarm back on after a couple of days. We found out that the alarm itself didn't cause the problem. My system was off and I understood that the issue had to do with something else in my home. All in all, ADT satisfies me.

I'm satisfied with ADT. I've been a client for a long time and their customer service has been excellent.

ADT is a good service. It's too expensive though. I got a couple of locations. One is real high and I'm gonna be stopping that one. That's a ridiculous price. The motion detector also needs to have a battery put in, but they won't come out and do it for free after me paying them an astronomical price monthly for years. That's terrible customer service. They were giving directions on how to do it but my dad's 92 years old. They wouldn't lift a finger for him and I'm very disappointed they're not backing my dad.

This is the worst company I’ve ever dealt with. The customer service is horrible. Lies after lies. Fees after fees. I tried to cancel service - it took countless calls after 6 months. I’ll never use them again. Nor refer them. I’ll stick with Ring.

It boggles the mind that the ADT cancellation process hasn't resulted in a class action lawsuit against the company. DO NOT sign a contract with this company. You must speak to a live agent, but they do not answer the phone. You are required to leave a message, and they take more than a week to call you back. If you miss that call, they do not call back. You start the process over. When you do reach them, they take a full 30 days to cancel, meaning you pay again, even if you are not in a contract.

If you like spending an hour and a half on the phone with five different agents, if you like having people take your money for no service services, If You Like Waiting 4 Hours For Techs at Your House and then they cancel and don’t resolve your issues, and then at the end they still charge you!!! This is the company for you!!!! Don’t waste your money or time!

The rep that came out and installed my system was great. He's been in my house a couple times before I even got this new one. Recently, I had a wireless put in. I feel very secure with ADT and I'd do it again and again.

My house was broken into and ADT was the only security system available then. They are on the higher end as far as price-wise, but you get what you pay for. If you want cheap, you'll get cheap. If you want the best, go with ADT. I've been with ADT since 2007 and they've been very reliable. I accidentally set the alarm off. They call and see if everything's okay. I had a fire a couple years ago, and they were on the phone really quickly and helped with everything out. I like the convenience of the system as well as the cell phone feature where I can turn the lights and the security system on and off.

It has been a great experience with ADT. The system is easy to navigate. I like the thing that talks when you open the doors. When techs come, they're professional. As long as I have the system on, I feel safe. The other place wanted me to do stuff like the thing that's on the wall. They wanted me to do the fixes where I’d go in that. I can't do that.

I had Xfinity Security before, and they became so outrageous in price. I wasn't getting that much coverage as what I get with ADT. The gentleman that installed the system was very good at what he did. He did a good job. The system works all right. Also, I like the app that I can use in my vehicle. I hope ADT will keep the price reasonable so I can afford it. I don't wanna see it rocket out of sight every year like the last company I had.

I was originally with Alder Alarm System, and then ADT bought them out, which was how I became their customer. My sister has ADT, and I had been hearing about it. I’m satisfied with the equipment and system I have in place. If my alarm goes off, I can expect a call instantly. They’re punctual. I just had to have my bill straightened out. When I was with Alder, my account was split into two payments. At one point, they double-charged me and took the full 119 out at one time. I applied the extra charge to my first month’s bill, but they sent me another notice saying they were going to take it out again. I had to call and explain that my payments were not set up like that. It’s set up on the 1st of the month and then on the 25th. Also, my sister told me that her alarm system payment is $39, and mine is $59.

I wish I would have checked the comments online before I tried to deal with these people because with a 1.2 rating they obviously don't care. They are running a slick pyramid plan. Called in and told the rep what I need for my business and she said no problem, got me scheduled for installation and of course got the deposit payments. Then they send the technician out to install the product and he says no, what I ordered is not what I need to he tells me what I need and of course it cost more and he gets another deposit.

The customer service I've received from ADT has been above and way beyond. I've been with the company since 2017. I used to call, and the wait time was too long. I decided to chat with them online on ADT.com, and I always get amazing representatives. They work hard to reboot the system. If it doesn't work, then they’d say, “Ma'am, can we just get you an appointment, and then somebody can do a video call, and assist you?" So, that has been really amazing. In 2017, I was fine, but now, I'm bed bound. They’d say, “Are you able to go out and stand in their driveway and wave to us?” I'd say, “I'm so sorry, I can't leave my bed.” Then they do work out everything. I'm extremely happy with ADT.

I’ve been with ADT for over 30 years, since we first got our house in Maryland, and I continued with them when I moved to Georgia four years ago. I’ve always thought their service to be excellent and we’ve had no problems with them. I’m very satisfied with the system we currently have. ADT is reliable and dependable, and they’ve never failed us. We’ve always gotten our money’s worth.

I moved from one house to another house, and ADT put the system that I have now in the new house about three years ago. I've been with them for years and years, and my experience with them has been wonderful. Their reps have been excellent. The service package very well meets my expectations and the price I pay for the service is reasonable. A few weeks ago, I needed to change out my battery and I couldn't seem to get it right. I had to call ADT and they walked me through it. I even had to order a battery from them.

I've been an ADT customer for a little over a year now, and I had them before as well. They served me well last time, and they're doing a pretty good job this time. When I call them, I never had a problem with them. They're very respectful, knowledgeable, and on the money. They get the job done. If there was a problem, they always solved it right away, which there were very few problems I've had. Overall, it's been outstanding. I had cameras from different companies, but with ADT, they perform a lot better, a lot clearer, and with less problem. I've had additional products put in, and they were here until they have it done and it's working perfectly. If you got to have a security and a camera and a home security, I recommend ADT highly.

There was a security system in the house when we bought it, so we kept it, but we switched it over from Vivint to ADT. The one that was here wasn't working for us. So, we just chose ADT. We've had it for three years. It seems to be a good system and we're glad that we have it. It's something that if there's a problem, we we'll be notified of it.

I've used ADT since the 90s when it was Security Link, and I stay with them because of their security system. The price is right, too. Their reps have been great and their installers have been very knowledgeable.

Hi everyone... I feel I need to express my thoughts of ADT security.. I am in a 5 year contract and I am 10 months into it. Last year my home was broke into.. The police said I should invest in a security system. So I did. I did no research but I chose ADT because you always hear about their service and customer service. Months into obtaining the service I moved and my service was transferred to my new residence. Forwarding to now I recently went to buy a car and was denied. Come to find out ADT sent my account to collections which caused me to be denied. My monthly payment is withdrawn every month from my account. So my account is up to date but they sent it to collections for broken contract by mistake with their admittance of doing this but they are unwilling to fix the issue they created. So if you're thinking about using this company you should look into other options. I give it 0 stars.