ADT Reviews

I saw ADT in an advertisement on TV. We tried them, and everything’s worked out well in our experience with ADT. The system works, and I like that the screen itself isn’t complicated or hard to read.

Jury still out on this system. System installed by 9pm 7/27/26. Worked fine, at 9pm. Less than 14 hours passed and a problem showed up. Had a video recorded around 10am. About 10am, checked events and saw one recording was made. I watched the short video and told myself Great, system's working. Looked at events again around 11am. There were none. NONE! ADT cannot explain it to my satisfaction but they're still looking. VERY disappointed. I'll give ADT a week to determine what happened, why it happened, and how to correct and ensure it won't happen again. Then the gloves come off.

The service is fine. Everything works. I set the alarm before I go to bed every night. I sleep better at night knowing that I have myself protected. We're in our timeshare in Panama City, a beach in Florida. We can check on the house, front, back, sides, our pool area, and it gives us a feel of what's going on at our house at that moment. We also have the extra display that's portable where I can set it. I can also look at my cameras if I have it on my nightstand at my bed at night. I put it on my counter in the kitchen. It shows me all my pictures of all my loved ones on the continuous screen where they show pictures. And there's a lot of things with ADT that you don't get from the others. If you fail to protect yourself, and it's over money, it's a no-brainer. Everything could be taken away from you in three or four seconds by a break-in. And somebody could lose their life.

We bought the house and whenever you buy a house, for some reason, people start coming to your doors for solar and alarms. The company that we went with, ADT, has been very good. Having the system is great, especially having kids. We can also utilize the app whenever we need to see if it's armed or disarmed. I still have to go through the system and make sure everything's functioning properly. But it does its job as far as when the doors opens or there's movement in the home. When we're home, it alerts us right away. It's pretty good and very user-friendly.

ADT's service package met my expectations. We've been using it for 15 years now. Our experience with them has always been positive.

I've had good experience with ADT. I don't have any problems, and I don't need to contact them. I've been on ADT for about 11 years. I'm pleased with the features that I use, and I haven't had any reason to be displeased about them. Having the security system is very important to me. I’m a 92-year-old widow. I count on it.

I've been with ADT a very long time and had a major overhaul done last September. I went back to them and the installation went okay. There seemed to be a lot of equipment that they had in the truck that was defective, and they had to keep replacing it. They had other pieces, but it was a little distressing. As a result, I have locks on three doors, and each one functions differently. Other than that, the features have been mostly good. I'm able to unlock the door remotely and set the security system differently for different people.

I've had ADT for 25 years. Their reps have been very nice and pleasant. I moved last year, and I upgraded it when I had it installed. I had cameras put on in a different place. However, I have a hard time fixing the phone settings. I have trouble with the sensors. Normally, I have a good time with them.

ADT's service has been fine. They've been very responsive. We've been using it for a little over a year and a half now. For a home protection thing, it’s good. My wife wanted it more than I did, but that's fine. We're in a really safe area.

ADT is possibly the worst company on the planet! I have tried to cancel service 4 times - 4! And each time I've been lied to and told it was cancelled only to have another bill turn up the next month (for monitoring alarm equipment - by the way - that DOESN'T EVEN EXIST ANY LONGER)! How are they monitoring equipment that doesn't exist you ask? Very close to fraud in my opinion. Lies, lies, and more lies are all you get from their CSRs. I'm actually having to engage a lawyer to stop them from committing the fraud they're pulling on me every month. AVOID LIKE THE PLAGUE!!!!

ADT is a scammer company. Stay away from ADT. Don’t do business with a scammer

Company was very fast to respond to my needs… Order arrived within 24 hours.

We've been with ADT since 2010. I liked that their pricing was fair. I haven't had any problems with them. They come when I call and the system works fine.

I changed my ADT system about six months ago to a more updated panel and Wi-Fi access, and it's worked out really well. I've been very happy with it. ADT does a good job, and they are a little more expensive than some of the other companies out there. So, if it's a price situation, someone else might be able to find a better deal that suits their needs. But for me, it worked out fine. I've had a couple of false alarms, and they contacted me. And we were able to settle it verbally over the phone. That worked out really well.

This review is in reference to the experience we had with an ADT technician. We had an issue with our connection from the house to the garage and Frankie figured out the problem. Frankie ** is a highly skilled and knowledgeable technician. He was very professional and took the time to explain everything he did. Frankie ** is a very caring and people-friendly person. We would recommend having him as your technician for ADT. Thank you, Frankie, for all you did to help resolve our problem.

I would never recommend ADT. The technician used high-pressure sales tactics while installing my system. He had my phone during the setup, and I was home alone caring for my three young children. I was distracted and never knowingly agreed to a 60-month contract. I’m now trying to have this properly investigated or be released from a contract that I dispute. Instead, ADT has made the process incredibly difficult. The signature on the agreement is not my original handwritten signature, and the contract also states that the services and terms were explained to me, which was not my experience. Had I understood I was agreeing to a five-year commitment, I would have declined immediately. This experience has left me feeling misled and taken advantage of. I encourage anyone considering ADT to find a more honest company.

I called ADT about the battery. They said I have to buy it myself and change it myself. This is difficult for us because I told them that with Comcast, they used to bring the battery. They want to change it. We had many problems with ADT in the past. My phone was out of order, and there was also another problem. The camera is not showing everything in the front. So, if we add another camera, I don't know how much it will cost me. They charge too much.

USAA recommended ADT and I liked their reputation as well. We've been using them since at least 2009, and we went from landline to digital. We added the CO2 detector as well. Everything has been really good except for the home alert device that my parents wear. They have been awful. It's a cheap product and they fall apart. The plastic breaks when you're undoing the screws to replace the battery. The batteries are running down really quick. We got that resolved but they're horrible quality and we've had multiple problems. We've had multiple tech visits, we've had them ship multiple ones and I've had to ship back the broken ones. If my parents weren't in their 90s, I would get them Apple watches immediately, but it's just too much data for them to be wearing that. ADT needs to do better on those. My parents used to live in an independent living and theirs was really good. It was tight and secure and they never had problems with those.

I have had this system for about 6 years. The cameras are horrible. The quality isn't as advertised. The camera sensors for it to record are inconsistent and the cameras will randomly disconnect and reconnect. The system records when it wants and have missed several important videos because it wouldn't record. The videos are stored on the cloud with no room for expansion. Save your money and get a DVR or a NVR. Never go with ADT.

The fact that you can’t talk to a service rep without going through AI for 10 minutes is ridiculous. Also not being able to terminate your contract if you move is absurd.

I've been with ADT for four years now. Their system has been excellent. I like the reliability and the security of the system. One time, a technician came to my place because the panel was behaving badly, and he just took care of it and fixed it.

We've had ADT at our home in Paducah for 20-something years, and we've got other properties that I've added to it now. Our experience has all been fine. I've recently updated all of my cameras. Everything seems to be going well. Their customer service has been wonderful.

Previous customer, product is glitchy, customer service doesn’t know the product, or the English language. In order to get anything done you have to contact BBB, because customer service is designed to wear you down without resolving the issue.

Very disappointed with this company from the salesman to customer service. I have had issues since installation on May 11, 2026. It took over a month to get technical issues resolved, and billing issues are still not resolved. I've spent countless hours on the phone trying to resolve problems, and all I get is transferred from one person to another.

I've been with ADT for 10 years now. It works fine. There was a false alarm a long time ago. The kids forgot the number, and the cops came. Our experience with it has been good. The price keeps going up every year, but it's okay.

I recommend that you do NOT deal with ADT using any plan that requires a contract! I recently had to move out of my home of 40 years to a Sr. Living facility in order to get more help with caring for my husband who has been battling Parkinson’s for THIRTY SIX years. The last 11 years I have been his 24/7 caregiver, and felt myself collapsing under the burden of the demands of his constant care coupled with little sleep. There was no need to transfer the security system to our new residence, as it already has security in place. So I asked ADT to please discontinue our service. They promptly asked me for the $700+ to cover the next 11 months of my 3 year contract.

The customer service of ADT has been good. I've been with them for 10 years now. They changed the panel out some time back. Everything's been fine since then. I would recommend ADT. They've been good to us, and they've always been pretty easy to get a hold of.

I only give 1 star because I was forced to! I have dealt with such a horrible company in my life and I never give reviews. Please do not fall into their trap. You will regret doing business with this company.

I've been with ADT for 25 years now. My bill kept going up, so I complained, and they sent a rep out, and we made a new survey of the property, and they were able to get me a lower price. So, I didn't change companies. Then any time I've called, I've always had super good luck with their system, even the new AI one that they’ve done. I've had some false alarms that I've been responsible for. Everything worked out perfectly. One of my recipes that I cook calls for scorching green beans, and it makes a lot of smoke and heat. So, now, if I'm going to make it, I'll call them immediately and tell them to hold off on any alarm they might get. They have a good service.

There is the original ADT, and there is a side ADT where you can get your own equipment and install it. But that is a total different charge from the home ADT, and they don't make that clear. Other than that, I've been happy with the system which I've had for a number of years now.

My daughter, Michelle, put ADT in my house. The service works very well except when my internet goes out. The phone company finally took care of it but it was out again this morning. Other than that, ADT has been excellent, so I have no complaints at all.

I Being an ADT customer for a year now, the system pad broke off, after calling they try to charge a ridiculous amount for tech labor, after refusing, they agree to send someone to check it out, the tech arrived, after some testing, conclude the pad was broken, he showed me an estimate of $40-$60 work on the set up, after 2 hours the work order showed over $600 on fees, this is not a company you'll be glad to deal with, I have been calling around for the last two day and they leave you on the phone to wear you off, just stay away from them, shady practices and crappy customer service.

Originally, I had my security account with ADT on my residential home. I enjoyed them but randomly they bumped my monthly contract price up and only notified me through email. I like most people get 100's of emails per day, hard to keep up with them. SO I called to cancel in 2025 which they talked me into staying at $19.99 per month for 6 months, this was fine. When that ended it jumped up to $69.99, I called to cancel and it was on a Saturday they said, "You can pay the account and then cancel." So I paid the final bill and asked to cancel, when the customer service rep said, "You will have to wait until Monday...." Ugh fine, which was inconvenient because like others I work on the weekdays.

Worst company ever. Scams their customers then lie about what information they provide.

I've been with ADT forever, and I've got the best techs in the world. We've upgraded and we got rid of a camera that I had but didn't realize that if I didn't have a landline, it wouldn't work. We added an addition to the house, so we had to put the alarm system in there too. I was on vacation once and my alarm system went off. ADT called me and I had to call my grandson to come over and see what was going on. It was due to the fact that one of my sensors fell off the door. The police were here but they couldn't see any entry. ADT gave me a new type of glue to put on to hold the sensors and it worked well.

I been with them for a while now. 9 years and 4 months first. Was with Alder til ADT bought them out. But I still have the alder keypad and app on phone. ADT want put me one of their keys pad up and adt camera. They want me to start all over again. Want me to pay over 2 thousand dollars for a upgrade. I think they responding for upgrade since they bought alder out. I started off with alder until adt bought them out.

I've been with ADT for a very long time. I did a lot of research even back then. It gets easier to research every day. I'm just somebody that likes to research things. Even though I don't particularly like them in some ways, there's still no question, based on the reviews, they're still the best. I don't like the way I've been treated. I'm retired now, and in the middle of the night, I get bounced out of bed with the alarm going off, and that was when I had the old system. That system was so loud it could wake the dead. You could not hear yourself think, which is good. I'm not complaining about a loud alarm. I get up. I don't see anything wrong anywhere or anything. After a couple minutes, they always call. They call, and I got this woman who I'd spoken to before because I recognized her voice.

After buying a new house we saw many advertisements for ADT and home deals and my mom who had ADT for the longest time told us we should go with them. From being quoted around $300-$400 by the time the technician showed us everything the price rose up to over $2,000 with Google cameras for the front and back and did a great job at selling us on everything and we decided that it was worth it and we were truly happy with our purchase. This was in May and Someone was supposed to come out and install the camera up front, took over 3-4 weeks for someone to reach out and after being told 4 days then the person who came to install the camera tried to scam us to give him extra money on the side after it was already paid for. My mom was the one he was trying to scam and we weren’t home cause we work during the day.

I do have ADT as my alarm system for a while. My dad was the one who had the alarm system, and then I started using them. The ADT team hasn’t been outstanding, but it's been okay. My service package works exactly how I want. The alarm system works. If the door opens, the alarm system goes off. One time in my house, the fire alarm came up. One of my air ducts was burning, and a little fire got up. I didn't think anything of it. The fire department showed up. So, it worked perfectly. Overall, ADT is good. Right now, I have a good price because I've been with them for a long time. So, once it goes back up, I'm going to be shopping. It's gone to a point where what I'm getting and what I'm paying for, from a budgeting point of view for myself, it's starting to get a little pricey for what I get.

I have had ADT for 16 years and never had an issue. I needed assistance as my outdoor camera isn't uploading as it should. I have 5G and not 2.4G. I was basically told to switch to 2.4G (where I stated I just have 5G with no 2.4G option). I was then told to go to sales for help. Meaning pay more money to get the upgrade. That was rude as a solution was not for the customer. Deeply disappointed

While ADT's installation and monitoring services were generally acceptable, my overall experience has been overwhelmingly negative due to its billing practices and poor customer service. I canceled my service as instructed and requested to pay an early termination fee. However, ADT subsequently opened an ADT+ account in my name and began charging a monthly fee starting on February 20, 2026—even though I never requested, activated, or used that service. ADT was fully aware that I was selling my home, moving out of Michigan, and would no longer be able to use their service at that property or elsewhere.

We bought an upgraded ADT security system: motion, doors, windows and upgraded "command 7" touch screen. The darn touch screen is now apparently defective. It randomly sets off every sensor chime in the entire house. First it was only in the evenings, now it's doing it during the day. We contacted ADT, got an bot or AI. We did all the suggested function tests but nothing corrected the issue. We were transferred to the ADT support section. Again nothing suggested worked. We were told maybe it's the battery, there is no battery in the touch screen that we can access. We requested a tech assess the issue and replace the touch screen. We were told it would be weeks out in the future. That's unacceptable customer service.

I had a broken window, and I had ADT walk me through permanently deleting that location until that's repaired, and then I'll have them reinstall. Two trees fell on my house, and that particular window in the basement broke. The technician walked me through deleting that sensor from the system so that I can arm the rest of the system when I leave the house. I lived in other states and always had ADT. I've been in this house for 25 years. I like the longevity of my coordination with them. I have a trust situation with them, and there's no reason for me to look for anybody else. Their customer service is very good. But I can't stand that everybody has AI answering the phones these days. That really makes me angry. I want to speak to a real live technician or customer service.

I have never felt more deceived by a company than I did with ADT. The technician initially quoted me around **$2,500** for the system. When I said that wasn't affordable, he "found discounts" and told me my total would be **$731.07**. I agreed because I believed that was the complete price of the equipment. After the installation, he handed me a tablet to sign. He only showed me the section listing the **$64.19 monthly monitoring fee**, then quickly scrolled past the rest of the agreement and told me I was "just signing that I was here, did the work, and everything is working." Trusting what I was told, I signed. A week later I received a bill for **$1,714.19**. I immediately contacted ADT and learned that I had apparently agreed to thousands more than what had been represented to me. When I requested the system be removed because I felt misled, I was told I was trapped by an Early Termination Fee.

We've been with ADT since I was with Alder, and they sold out to ADT. We got the basic package. Their customer service has been a 5.

Seems like a good system. My difficulty was with onboarding and inflexibility while trying go get an estimate/quote. Seems as though when you call they automatically generate an "order" and ignore the fact that you have not authorized anything, either by signing a contract/docu-sign etc. Just my experience. Left a bad impression, like a money grab.

I was with Protection 1 and then ADT bought them out. The bill went down to $31, and now it's up to $46. It changed a year or so after they changed company. ADT came over here, and one of the wires was loose. Then the batteries in these things die very fast. So, I had to have them come and get a battery. Then they said it was gonna be $30. I said, “$30? If I knew that, I'd buy my own damn batteries.” So, since I didn't know it, they didn’t charge me. We just started buying our own batteries. If the fire alarm goes off, they'll call and make sure it's okay. I have an alarm, like when you're away, and the door alarm. They always call to make sure everything's okay.

I just wanted to set up an appointment for a review of my house for extra security. I was on the phone for over 45 minutes answering a lot of questions. They laid out basic costs for security with cameras, etc., monitoring costs. Had to give them a credit card to hold appointment. The cost was expensive. Their equipment and monitoring is excellent but total cost of equipment and monitoring is expensive. We chose not to proceed and to check out other systems.

Alarm signaling low battery sounds at 1:00 am waking up my entire house on a Tuesday night. Needs a service person to get into the wall panel. We called to get it fixed Wednesday morning, and the representative says the earliest appointment is Saturday, but we can reset the alarm every 4-6 hours until then. Choose any other company!

We've had ADT for years. We knew of the system, so we called them, and we liked what we heard. We could afford what we heard. They've been loyal to us, and we've been loyal to them. We love the system. It's been good to know that we have it. I recently lost my husband, so the system is protecting my home right now, and I'm okay with everything. We've been pleased. It has met all of our expectations. That's why we still have it. We've had other people at the door wanting to take a look, and we don't let them do that. We're staying with ADT.

I called and wanted to cancel the account due to the selling of the business. I was putting on hold three different times with each time the wait was 25 minutes. Finally I got connected and the CSR asked for a security code. Since I don't remember what the code is, they have to send me an email with the security password. What a waste of time with this company. I can't believe after waiting on the phone for about an hour and half and I still can't cancel the account. In the next few days when I receive the mail with the password, I have to go over the whole cancellation process again. I will make sure social medias know what I have experience with ADT!

A very professional job in installing the equipment. Very easy to monitor.

I had ADT before. And it was okay. I was satisfied with them. So, I continued with them. It's been a good experience with ADT. Everything met my expectations. I would recommend ADT to anyone.

ADT is the worst. Cameras, etc were in my name and I was paying monthly. Worked for maybe 3-3 months then cameras said offline. I called and was informed several times that my name was not associated with any of their installations. This went on for at least 5-6 months while they were still charging me. Nephew finally got a tech to come out and fix cameras. Had to pay of course. Everything was changed to his name and his payment plan.

ADT lacks true customer service. I call on the 8th of July 2026. Was on the phone for 2.5 hrs. Trying to figure out who stopped my auto pay. Then I was going to cancel my account. The customer service rep, state if I pay off my equipment, it will lower my bill, and she would lower it even more. After paying off my equipment I even signed a new contract. It was required to lower my payment. I went online today to check. It doesn't show it was paid off. I was informed by the Daniel on chat, they can't do that. Call back on Monday. I called 800#; the guy didn't want to help, told me there is no customer service reps to help in that area and call back on Monday. He said they will draw the equipment charges out of the three hundred plus monthly. I can see there being an issue. Now I have over 4hrs on the phone and 1 hr on chat, and issue is not solved.

ADT has a good reputation. We moved up here from another state, and some of our neighbors in the original state used ADT. We went with them, and the people were easy to work with, agreeable, and friendly. The sales rep I worked with was pleasant and very knowledgeable. Just a thorough, friendly person. The installer checked out window to window and door to door to make sure the best place to put things, and was very friendly, professional, and pleasant as well. My husband and I are both satisfied with the equipment and the expertise. I'd recommend ADT.

Most of the time, I reached out to ADT and the experience was very good. The reps helped me too with some problem-solving. I'm very satisfied with the equipment. I've been with ADT for almost five years and it’s worth it.

I have had ADT for many years, and didn't have any problems. The customer service has been terrific. I tell all my friends that I have ADT and I am happy with them. They are extremely efficient in taking care of the problems. We all would like to have a better price, but ADT's price is fair.

We have been struggling with ADT since 2024. When we signed the contract, we were sold a service with many promises, but as non-native English speakers, we could not fully understand all the contract details. Unfortunately, the important parts only became clear when we needed to make changes or cancel. We already had a security system before ADT, but we were convinced to switch with many promises and incentives. After one year, our financial situation changed, and we contacted ADT to renegotiate because we could no longer afford the monthly payment. We were told that we could not cancel unless we moved. In June 2026, we moved from our house to an apartment, so we called to start the cancellation process. The representative told us to wait because someone would call us back. After a week with no call, we contacted ADT again, only to discover there was no record of our cancellation request.

I recently had ADT service installed, and the overall experience was great. The technician was professional, knowledgeable, and took the time to explain how everything works. The installation went smoothly, and I feel much better knowing my home has added security. So far, I’m very happy with the service and would recommend ADT to anyone looking for a reliable home security system.

I’ve been with ADT for five years now. Their price is good, and I like their service. It’s great. I can turn my cameras on and see who's in my driveway. I can go from one side to the other. But I just can't get notifications that there is movement, that people are walking by. And I really like that. And my wife likes that too. She wants me to go to Ring service. But I'm not ready for that because ADT provides better service than Ring.

I like the security part of having ADT. We live in a small town and I don't even know if we need the system, but we have it. I've been satisfied with ADT. It's been good for us. When the alarm goes off, ADT calls me right away. Usually, that’s because I screwed something up where I hit the wrong button.

Consider ADT. I've been with them for 12 years. The previous owner had it. I had it continued. They pick up calls very quickly. And the most important they said was they are connected to the 911 call centers and other things. The downside is sometimes, they study people's behavior. Maybe recently due to AI. When we went to vacation and put the things slightly wrong, we received a call from our local police department. "Hey, is someone hurt?" What's going on there? Other than that, everything else works fine. It's a reliable service, but sometimes a bit annoying. Be prepared for that. Also, we had a bad experience with the prices in the past that they increased us by yearly. After negotiated with them, they adjusted the prices.

I heard that ADT was one of the best. I've had it for 10 years. It has been very good. The response times on things has been great. It has been very easy to communicate with a representative. Also, their product is great. When something goes wrong, you know what's going on. I highly recommend ADT. Go with it. It's one of the best that's on the market.

ADT's reps have been okay. I have their service for 10 years or better, and I haven't had any incidents where I had to use them. I would tell my friends and family members to to go with them. I give them 4 stars.

Terrible. Absolutely the worst place to get security from. Only way they have customers is by scamming old people here. Take these stickers that are $50 dollars put them in your windows. Here's one camera that you could order on Amazon for $100. We're gonna charge you $300 and a monthly contract to use. Anyone who uses this service contact me. I'll break into your building just to show you how bad their services are. They couldn't stop a racoon from entering the trash in so serious they will not help you.

I cancelled my account with Alder on April 20th. My unit was took down. My bank account was debited from ADT 2 1/2 months later and I called them. They would not credit my account. If they monitor so closely why could they not see there is not a unit on wall to monitor? The dollar amount to some individuals means a lot but to them people do not matter. This is bullshit!!!!!!

Worst company ever, no one knows anything and they swindled me into a contract that I am still paying for and have not had service. One of the most unethical companies out there that you try and cancel, they tell you one charge and then you have additional charges. Do not use this company.

I’ve been with ADT for eight months now. What they offered at that time is just what I needed. Got cameras as well. The installation team was great. They were very professional. They taught us how to use it, and they cleaned up very neatly. I've been telling people about ADT. Two people said they were gonna call. One said he was gonna check it to see if ADT was here locally. And he asked me about it, and I said, "Yeah, that's what I have in Crosby.” They’re very good people to deal with. I am very pleased with ADT.

I like ADT's convenience. The most of the customer service that I’ve got has been through a third-party. So, what I feel about the customer service representatives depends on the situation.

This is the third home I've had with ADT, and I've been here seven years. If I had a problem, I wouldn't hesitate to call ADT again. They've worked with me on the cost, so I'm happy about that. I like that they will replace your signs every year. I live in condos and the landscapers tend to beat them up or break them. So, I'm glad that they're willing to replace them for me. I like the system I have, and I trust it with guarding my home.

I got ADT because my old alarm company went out of business. I've had it for a little over two years, and my experience has been great. They're there when I need them. They take care of things when my alarm goes off. They make sure the police and everybody else were there. My house is protected overnight. So if anything happens around my house with my cameras, I get an alert about it. The system functions very easily and it's very easy to take care of as far as turning it on and off. If I want to close out a zone because I'm working in a room, I can do that. I had to call them recently because my panel was not arming at all and they walked me through on how to reset it and get it back to functioning correctly. It was really easy to get to an actual person. I didn't have any problems walking through what they told me to.

I have been with ADT for nearly forty years (1988 to present) on multiple properties over the years. Over the years I've been double billed and today I finally had enough. I found out that they were bundling a leased property for a family member, with my main house of 24 years. I called in Nov-2022 to cancel the service when she moved out, and they told me they see the call, but I didn't talk to the right person.

WORST EVER. I cancelled my home system that I moved from back in 9/2023 and they never cancelled it. I have called multiple times and they continued to charge me for it and now they are saying they never got my cancellation and I need to prove it. How can I prove that I made a call to them? They do not require a written cancellation, only a call. They are trying to get out of refunding me thousands of dollars so now I will have to file a small claims complaint and deal with this. If I could give negative stars I would.

I've been with for 15 years. They were more dependable. The service has been good, except for the service charge. I have the protection package, but now they have another service charge on top of that. I don't like that. The cost of their things are getting too high.

I'm satisfied with ADT. I feel more secure. Other than that, I haven't had a chance to test it. No burglars. We live in an area, Upper Saucon Township, where there's very little crime. ADT called me in the past to make sure that I was still involved in it because I hadn't given a signal of some sort. That's the only contact I had with ADT. But I like the idea of being able to put it on when I'm going to bed at night, not have to wait until I leave the building.

I’ve had ADT for years now. I had them at another house, and when I moved, I just brought them to my new house two years ago. They kinda let that equipment get out of date, and they upgraded it. And then I ended up selling that house. So, they put new equipment in this house recently, and it went fine. The cost had gone up. And when I called to tell them that the cost was too expensive, they actually went down on the bill. I would recommend ADT.

When Sears gave it up and became ADT, that's how long I've been with ADT. It's close to 40 years. If by accident something goes off, they call, ask for my security name and number, and everything is copacetic. I changed the homeowner's insurance company, and I needed a certificate that I was a member of ADT for my homeowner's insurance. They were Johnny-on-the spot, the whole nine yards.

I’ve been protected by ADT for three years now. Getting in contact with an ADT representative has been easy for me. The last time I had to get in touch with somebody, it was easy for me to get in touch with them. ADT is something good to have.

When we have problems, ADT is just a phone call away. Anytime we've had power problems where the Wi-Fi goes off for an extended period of time, they give us a call. There's an alert on it. Also, even if someone over the phone can't help me directly, they get a tech to call us and walk us through the system like when we got new windows and we had to get new connections to the windows.

I would tell people how reliable ADT is, and I never had a problem with them. I've been them for over 10 years. I'm happy with the service. That's why I stay with the company forever. My favorite is if the alarm goes off, ADT calls me back right away. And if there's anything that needs fixing, they walk me through it on the monitor. If I have a problem and I call, they fix it right away. If it can't be fixed, they send somebody to fix it for me. Somebody came to replace the monitor, but they did what they had to do, and they left. The person was friendly and did the job effectively.

I ordered ADT for my new home back in December 2025 because I was told it would include the installation of the alarm and a Google camera. Needless to say, I signed the contract, and I received the installation of the alarm, but they could not install the camera at the top of my move because I had no Internet service. When my Internet was installed, I called to have them come back out to install the camera. After three attempts, ranging from canceled appointment, bad weather, etc. and ADT Van came to the appointment, but due to drizzle, refused to install the camera.

I connected ADT in two addresses, and they told us they were gonna give us a $200 gift card. But they never sent it, and they never got back to me if they were gonna give it to me or not. Sometimes, I don't get to see my videos maybe because ADT didn't sit down and explain to me how to work the system, so it's been a little hard for me. They need to sit down with me and explain how to arm and disarm the system. I've been trying to figure it out by myself, but I'm very ignorant as far as technology because I never used it. I'm 71. Every time I call ADT, they tell me they're going to set me up with somebody but nobody ever calls me back. My house was broken into twice. Somebody was in my house while I walked in to turn off the alarm. ADT got responders out after 15, 20 minutes.

We've had ADT for two addresses and it's been fine. I've only had to call them three times over 10 years. I like the security, knowing that the alarm will go off if there's something wrong, that it's there.

I like ADT's pricing. I have since added glass break to my system. The process was very easy. A representative took care of it. Speaking with ADT's customer service has never been a problem, and I get somebody who is nice and helpful.

We used to live in a different town in New Jersey. We're now in Pennsylvania and we had a separate security company handling ours. But we had a whole house security system. Every window and door was monitored. When we moved to this place in Pennsylvania, we wanted to replicate what we had before. ADT had the reputation, so we went with them. We've been with them for 10 years.

I am writing about the attempts I made to buy a new battery. First, I am tired of talking machines and AI. Do any corporations give a damn about ACTUAL customer service? Second, I have had problems with people rifling my mail so I asked if there was a PHYSICAL store I could go to to buy a 2 x 16 battery here in Decatur, AL. Apparently not. ADT YOU'RE FIRED!!!

I am using ADT home security system from one year. I recently changed my WiFi so I need to reconnect my cameras. When I try to do it myself it’s very difficult to set up and I tried to call customer service. There is no response from the customer service. It take two days to get a virtual service appointment. And for in person consultant service they are charging $150.00 for 30 minutes. That’s too much. Very poor service from ADT. I recommend don’t take ADT home security system.

Horrible service. I've been with this company for 3 months and have given them so many chances, yet they remain to lie to me. The latest incident involved them charging me for a Tech visit I was told I would not have to pay, and I still have to pay this fee. They take advantage of low income people, and when I call customer service, they give me the runaround. Such a lack of professionalism. ADT failed to provide the monitoring service contracted, which constitutes a material breach of contract. Because the equipment is a complete mess and malfunctioned all the time. They told me it was my internet. The City I live in placed a mortgage on my house. Which means I have to cancel my service. I am not getting any answers on doing this. I owe 1 cent and I should be able to cancel only owing the 1 cent. Major life events happens. Please, never sign up for ADT service. They make things difficult.

I was extremely frustrated trying to cancel my account. However, Carla B with ADT Security Services jumped in and got everything resolved. Carla B is why I changed this from a 1* to a 5*.

I've been with ADT a long time, over 10 years, and it's been a very good experience. ADT's been good to me. They're a very good company and I don't plan on switching. They call back and help you out. I'm satisfied.

I have home security with ADT. I like that it's secure. It does what it's supposed to do. I turn it on in the evening, and when I leave, and turn it off in the morning, and it works well. I don't really worry much about my security because I live in a +55 neighborhood, and it's well protected. I have security because it was in my home when I bought the home. It was under a different company, and I changed it over to ADT two years ago. ADT has been around forever. It's a good company that one can depend on. So, I would recommend it. If people are going to use a security service, that would be one that would be really dependable.

I like the high level of protection and notification, and it is very affordable. High quality standards and performance are all that was installed in my home. When I have an issue or a complaint, all I do is make a phone call, and the technicians and the representatives are on it with a positive attitude, and full of wisdom and knowledge to assist me. When the system alerts me, it protects the home. As soon as it goes off, a representative from your company calls immediately. There's no hesitation. There's been time where there’d been a fault, nobody had been at home, and I come home, the police and the fire truck’s in my yard, thinking the house is on fire or break-in has occurred. You can't go wrong with ADT. I turned down many security systems and just went with ADT. People came to me and tried to get me to switch over with all these little tactics they used, but I said, “No, not at all.” Because ADT stands high. They make your safety the priority.

I’ve been with ADT for 24 years now, and I like that I was able to get a lower rate from my insurance company. Their customer service has been good as well.

The fact that you have techs like this working for you and going into people's homes.,, shame on you! Joshua ** shouldn't be working with the public and if you value your customers, you wouldn't allow him to work for your company!

I purchased my security camera directly from ADT, and it stopped working. When the technician came out, I was told I had to pay a $59 service fee just for them to inspect the camera. Are you kidding me? The camera is from ADT, the monitoring service is from ADT, and I still have to pay just to have their own equipment looked at? This is extremely disappointing customer service. I expected ADT to stand behind the products they sell and the service customers are already paying for. Stay away from ADT.

ADT has a neighborhood corporate discount in a new neighborhood that I moved into, and it’s been a year since I went with them. It has been a good experience, and you feel safer. The workers are experienced and love what they are doing. The customer service has been great. The package was okay, which is why I went for it. I was impressed with the installation because the technician went above and beyond by installing the camera in a very good place that is not reachable by hand, unless you have a ladder. I didn't even know why he was climbing up there. He found two garage remotes the builder had left in the attic. I was thinking about getting a garage remote, but the house already came with one, and they were never handed over to me. So, that was a big blessing.

After 26 years with ADT, we're finally fed up with their reduction in service and increased prices. We've decided after all these years to cancel the service. I called their number and went directly to artificial agent. I took me more than half an hour to speak to a real person. She tried her best to make me change my mind, but speak to an AI for an emergency does not make us continuous service with this company. God help the customer who want to speak to a real person for emergency

This company is worst. no human contact. I have to be switch to three different people before I get to talk to someone to make appointment to have someone come look at camera and on top of that they want to charge you. Also, the porch camera doesn't, not always pick up motion & show people when the camera is working middle of night and the porch is lighted up.

I’ve had service for about 6 months. The last two weeks have been horrible. The backdoor sensors have been going off and nobody or nothing is there. I replaced the battery and it still hasn’t worked, they trouble shoot it. Still not working. The system has been going off at 3am, 1am scaring me out my sleep. Called to see if they could get someone out to check it, it’s $60 and they didn’t tell me this when I got it because I wouldn’t have gotten it!! Had to take the Battery out and now can’t use my System. I’m so aggravated I’m going to cancel my service. I’m not paying for something I can’t use. How long is it going to take someone to come check the system. Paying $70 a month!! My name is Shyvonne **. My phone number is **.

Absolutely the worst experience, it is ridiculous that you can not pay off your contract and close account prior to a 30 day notice, especially when you already gave a 30 day notice over 30 days prior. The agent did not take notes and they are not honoring their policies. They can see the call records but are holding me to a contract I just want to pay off but can't for another 30 days. I sold my house and this is a ridiculous situation. They should be liable if the buyers back out now because of the ADT. I was told to call the day prior to closing and now I was transferred 9 times and have to wait to pay the final bill in August, ridiculous since I am selling the house now not in August.

ADT is a good company. I have been with them for close to 30 years. They always had a competitive price, good equipment, and always honored good pricing, like when my contract was expired. They've always been kind and extended our pricing on our contract. We did an upgrade at our Florida home. And we just got a new system at another house three and a half years ago. We have the basic alarm system. That's what we rely on and we like it.

I went with ADT because Xfinity is trash. The equipment breaks down fast, and you have to buy your new equipment after the first time which costs too much. I have people that I work with who have ADT and it was pretty reasonable price-wise. It was easy to get as well. A representative came out to the house, walked me through the estimate and signed me up. They had me installed within an hour and a half, and everything's been working fine since. The tech was very knowledgeable and he did everything right. He explained it even though I worked in telecommunications before. We had a good time talking about different things we did with AT&T. He was real personable and very professional.

I've had security at my home for years and years. I started out with Brinks Proud 40 years ago. And when I moved here to Fair Oaks Ranch 21 years ago, it was still Brinks. They joined up with ADT. It has been working. When I set off the alarm and don't press cancel, they've been quick about letting me know. I live at the corner of a very busy street, and I feel protected. That's how they should. I live in a very nice neighborhood. I'm very lucky, but that doesn't mean that I should not take these precautions. I need to be as secure as I can be. I wanted to get something more up-to-date, but the price they gave me so, I said, “Okay, I'll just stay with what I have.” I'm happy.

I decided to get covered by ADT because of the insurance discount for having an alarm system installed. I've been with them for about 10 years now. Service is fine. Thank God I haven't had to really do anything except turn it on every once in a while. However, the price has gone up a couple of times. It's starting to get a little pricey.

ABSOLUTE WORST COMPANY! ADT and Safestreets completely screwed me over and left me with an astronomical bill after canceling service. We recently moved out of our house and I called ADT to cancel the service. ADT transferred me to Safestreets because apparently that’s who our contract is actually with. I was charged over $1,000 to get out of the contract, which I paid. I was never transferred back to ADT after cancelling my contract. The day I moved out of my house, Safestreets called me (mid-move no less) to tell me my ADT account is still open and active. The rep transferred me to an ADT rep, who after sharing the issue with him said to me, “what’s Safestreets?” I immediately hung up and finished my move.

I am being charged 3 times as much as my contract states and they want to charge me for the entire contract if I cancel. They take whatever they want out of your account whenever they feel like it and there's nothing you can do about it unless you want to pay a lawyer thousands to stop them. This company is a rip off. DO NOT USE THEM!!!

I'm shocked! In trying to cancel our service after 3 years it was extremely difficult and we likely got over-charged. They took our account access because the Forgot My Password does not work. Over 1 hour on the phone to get a one-time-only password sent. Trying the phone option to cancel your account leads to long hold time before they just hang up, you have to use the Billing option. Multiple managers trying to upsell you and offer better pricing to keep you as a customer. Then, they claim the equipment is a 5 year contract! I was told 2 years but they say that's only for the service, not the equipment.

The service has been fine. I've been happy with the coverage. I can isolate a certain area so that I know if anyone comes in that way. It just gives me a sense of security. I like the key fob, where I can activate it as I leave the house from the outside and on my phone. When the alarm was set off by a mobile device that I had with a breeze coming through and I wasn't home, ADT took the steps necessary to contact me and we canceled it before the police were called. So they've been very helpful that way. Get ADT. It's well worth the money for security.

I've had ADT for so long and I've been very happy with them. They do their job and do it well. Whenever I needed them, the reps were quick in taking care of the situation. We had the smoke alarm go off when we were excessively cooking here and forgot to turn the vent fan on, and they were right on the ball. They were very timely. We have a small house here, so we don't need much with regard to their system but I would recommend them.

I can see the ADT signs a lot when I'm going through neighborhoods. So, a lot of people depend and rely on them it seems. I have them for a couple of years and I don't have any complaint at all. I have four cameras and I use the key fob all the time rather than the screen on the wall. I like the fact that if I forget to do that, I can look at my phone to see if I set the alarm. And if I did not, then I could set it. When I had a caregiver here, I would leave her here so she could get her hours and finish her work, then she would call me when she was gone and I would set the alarm remotely. Also, we also had an accident when my son was here. He had the key fob and somehow he set the panic alarm and we didn't know how to turn it off. Then I got the phone call asking if I was okay. I told them I was fine and that it was just my guest.

I contacted ADT a couple of times when I've had to have some of the batteries changed that I couldn't reach. I'm an older man, and I don't stand on something really high and fall. ADT is one of those things you need to have. As long as it's doing its job, it becomes invisible. It’s just there, and that’s the way I like it. It's a quiet but necessary thing to have in the house for protection and an alarm system to alert me of any problems happening. It works.

I’ve been with ADT for 25 years now. They had to come out twice when the sensor went out. I also had them come out a few years ago when I got rid of my landline. But other than that, everything's been okay for the last 25 years. However, they get confused about their customers. They get confused about how long I've been with them. I don't think they're knowledgeable at all on who they're talking to or how long the customer has been there. If I talk to them today, they’re gonna think I just started with them yesterday. So, that’s just who they are. They get confused. But that’s what I call longevity. Longevity should want some respect. I don't feel like I get that ‘cause they don't know what year I joined them. They don't know how long I’ve been with them. But I like ADT. I was a truck driver. I just retired. So, I was only home four days a month. The system is beautiful to me ‘cause it babysat my house while I was on the highway getting paid.

I inherited my security system when I bought my house 27 years ago. It was already installed, and I thought, maybe this is a good thing to continue on with, as it is already installed. All I needed to do was to have the service transferred into my name, and figure out how to use it. Luckily for me, the system doesn't break down very often, but when it does, get ready for the fight of your life getting customer service to "make you whole again". Just getting to speak to a customer service representative is a battle. There is an AI system that precludes you from speaking to a human until you are exhausted, frustrated and pissed off!! Once you get to speak to a representative, I hope you can interpret broken English well. I have no idea where in the world these service representative reside, but they are not in the United States.

As an ADT Home Security customer for nearly two years, I wanted to share my personal experience in hopes that it helps others understand what I’ve encountered. I entered into two separate five-year agreements with ADT Home Security: one for my home security monitoring service and a separate retail installment agreement for my home security equipment. At this time, both agreements still have nearly three years remaining on their original terms. About a year ago, I filed my active Chapter 13 bankruptcy. Approximately six months ago, the outstanding balance for my home security equipment was added to my Chapter 13 case, and ADT was listed as an unsecured creditor for that equipment balance.

I have been with ADT for quite sometime and has turned into a nightmare with getting my card charged on old accounts and for charges I never authorized or knew about. I do not recommend this company to anybody has money keeps getting taken from me. I keep getting told refunds are coming and that no charges will be taken out of one of my old accounts and it keeps happening.

Horrible service. Their employees don't have the knowledge nor experience.

The customer service with ADT has been excellent and so are their technicians. I give them 5 stars.

ADT’s customer service is sometimes very difficult. There was only one time that I was able to get someone to come to the house and check things out. I had a water leak in my ceiling, and nothing was working. One particular sensor was not working, so that made everything else not work. I get this bad message, so somebody had to come out and check everything out. They said how much it was gonna cost and I told them I just wanted it fixed. I live alone, I'm handicapped and I cannot do this by myself.

When I bought my house, I had a different security company installed but my alarms went off one day, and I'm still waiting for them to call me to tell me my front door went off. So after they didn't call me the next day, I canceled it and I went with ADT. My house is secure when I'm not home, which is a good thing. One time, it alarmed because my kitchen window must have moved from the wind. I asked that I could just open it enough to have air in there and I'm not home. ADT called me right away. I'm very happy with ADT. I have no problems with it at all. I contacted ADT once when I had a dead battery and it was fine. It was easy. Go with ADT.

I'd recommend ADT. I've been with them for 20 years. We like the products and the service.

A representative came through our neighborhood, and after we looked into the security plans, we made the change from my previous security system to ADT about 20 years ago. I've had upgrades and false alarms, and whenever I've called with questions about future technologies or upgrades, everything has been straightforward. I like the digital panel because it's easy to work with, and the integration of the video camera that came with it, along with all the wireless sensors. I would recommend ADT. I’d tell others about some of the things I’ve looked into, such as ADT is comparable to Vivint, the price is always competitive and the response times depend on the issue.

Had a false alarm charge due to low battery. Cop was sent out. They broke my door thinking someone was inside. Cost me 1000 for door and 700 for boarding it up service and 350 for the false alarm. I don’t recommend. Filed a claim. Was denied. Cancel the service but just found out the system is still active. ADT perform very poorly. Watch out. They don't know how to follow directions. They are scams and it all recorded.

I moved into this home and I decided to use ADT. I had them in the past in a previous home, so I didn't really need any recommendations. I've been with them for 15 years now and I've been satisfied with the system. I'm a little older and I'm not one of those who does all the high-tech stuff. I have basic ADT protection and I turn it on every night. It gives me the peace of mind that I have security in my home 24/7. Also, I've had to call a few times through the years and I always got service. And when they come out here, they've done exactly what I needed them to do. Recently, a technician came out to put me some new window break alarms in. He was very thoughtful and knew what he was doing.

My signing up for ADT dates back to Roanoke, Virginia, since 1993. I lived in Roanoke, Virginia, from 1993 to 2004. I moved up to Delaware. Then I signed up again with ADT in Delaware from 2004 to 2012. And then I moved here in Greensboro. I've been with ADT most of my adult life because I had heard so much about the service. And the fact that they’re 24 hours, seven days a week, and they’re quick to respond, even with an error. I like the response about not sending the police out there. The first time that there's a response, they give me time to cut off the alarm or notify me that somebody's at the house or whatever the case may be.

When I set ADT up years ago, I had no issues. Everything's been great. I get the emails every month that says I'm communicating. The app works great.

My experience with ADT has been good in the 2 years that I've had them. However, sometimes it's hard to get the right person that can tell you what to do. If I have to change the battery at night, I have a hard time. There had also been one time that it kept throwing off alarms, and it just called them. Apparently, the person didn't get to put it in the test mode. But most of the time, they're really good. You get the right person that tells you what to do, and it all goes smooth. I feel very secure having ADT. My wife and I are both retired. We travel quite a bit, and I feel secure having the system there turned on to let us know if someone's goofing around.

We had our alarm system installed 6.19.26. We were just going to cancel due to they bought out alder and we were going to go with a different company but the sales guy that spoke with my husband made us a great offer so we went with ADT. We were not to be charged due to the agreement that was made, which is on our acct and we have saved in email. With that being said they took $1000 out of our account, which they were not suppose to. When we saw this we were on vacation, now with very little money. My husband called adt just as soon as we saw this. The specialist he spoke with said yes, this is our mistake I can see the agreement and he was processing the refund. Call on Thursday 6.25.26. The refund was never started. Talked with Isaac that day. He told us he would process the refund for 616.00 because my husband agreed to pay 322 for the first payment.

ADT is a reputable company. I've been with ADT for over 15 years now. I had it at my other residence, and I transferred it over. I can rely on them. The performance of the system is great. I never had any issues. I also have a good price. They pretty much take care of me as far as pricing, because I've been a reputable customer for so many years.

For 20 years, ADT has been doing a damn good job. As time goes by, things are upgraded. Right now, I can do whatever I want on my phone, or I can do it right from the console. I can leave a window open when it's cool and nice, and make sure there's a breeze, and I can lock the house and go somewhere. The system is easy to use and intuitive. When you want something fixed, or you're going to add stuff, somebody comes out and upgrades whatever they need to. I wanted to add more windows to my alarm system, and they sent me the little pieces, and I figured out where everything went, and then we got on the phone, and they told me what to do. It wasn't hard. I have no problems with it, and I'm happy. The reps were very knowledgeable, courteous, friendly, and helpful. I don't have any problems getting a real, live person to talk to. With ADT, my house is secure. I live alone and I feel like I'm secure at night.

ADT has been good. I've been their customer for many years and I have not had a problem with them so far. I had somebody come out six to eight years ago and talked about upgrading, but we decided that what I've got is fine for me. So I didn't need to upgrade. Also, every time some of their reps come, they'd say it's an old system, but it's a good and reliable one. So I'm satisfied with it. When I upgrade, it costs more money and I don't want to do that.

I’ve been with ADT for a year now. We bought the house a year ago. And as part of a co-marketing thing with the home inspection company, ADT had an offer and contact; we were able to get in touch with them. I had positive conversations with the person I spoke with at ADT. He didn't try to sell me more than what we needed. He reached out to me a second time to let me know about the things moving forward and what to expect in terms of getting the agreement in the email.

We had ADT in California, and we transferred it here when we moved. We've had two issues where the alarms have gone off, and we've had to call the alarm guy out to come fix the panel on the wall and fix the sensors on the windows. But right now, we just have an alarm malfunction. It was easy communicating with the rep and getting the repairman to the house. But it was a little more complicated to get the problem fixed. It took multiple visits.

ADT is absolutely horrible! The equipment is old, outdated and not even working! I’ve been having issues since 4/26/2026. The hub shows 2 errors. Even after calling customer support and being online with tech for hours at a time, it’s still not working. Hub is showing that front door is open but of course it’s closed!!! Tonight after being online with ADT for over 5 hours, I got disconnected and nobody called me back. I called back again and of course there wasn’t any notes for new tech to review so she wanted me to start troubleshooting from step 1 once again.

I have used ADT in two homes now. After moving out of the first, we discovered some cancellation fee issues so we transferred to our new home. In our new-to-us home, the previous elderly couple had used ADT, but the equipment was nearly twenty years old. When an ADT tech came to install new equipment, I asked they remove the old one. It beeped at random times throughout the day and night. They said they could not. So, I called their support line. After many long conversations (30+ minutes each call) with ADT about this issue, I finally spoke with someone who told me it would be best to unplug the transformer and let all the batteries die, essentially.

We’ve been with ADT for eight years now. Anytime that I’ve had to speak with them, it went very seamless. They're very good with it. They get to the issue and solve it. The package that I have is good. I like it. It's reasonably priced, easy to access, and I can remotely disconnect or connect the alarm and the customer service is very good.

I'm satisfied with ADT. They have been around for a while and have gotten good reviews. I decided to go with them. At the time, they offered me a good incentive to switch to them versus another company. If the alarm sounds, they call promptly. If I go out of town and set maximum, they will call within a minute or less after the alarm sounds. I know I'm being monitored. I feel protected. And if I have any issues about billing, they're very responsive.

When I got the homeowner's insurance, I was offered a rebate, so I went with ADT because I got a discount on it already when purchasing the homeowner’s insurance. I had somebody go and set up the system, and that went well. They set it up quickly and I was running behind for the appointment, but they were willing to wait for a while. They didn't make me reschedule the appointment and I appreciated that. They perhaps had a different schedule that day, and they still got it done. I have the system for about five months now and it works good. I like that there's something there that is watching my home. So, it's there if something does happen, and I have access to it also. So, that's like a bonus. It's a good neighborhood, but it's nice to have security just in case. I check the camera daily to see what's going on quickly around the house, just to see if I pick up anything.

I've been with ADT for nine months. We had the guy come in, and he did his walk around. We liked the price, and we went ahead with it. The installation looks great. We accidentally walked out the door before we changed it. It was armed and we didn't even think about it, because we weren't familiar with it at first, and we walked out the door and panicked, and had to run back in and reset it. I like that we put that sign out front that, hopefully, makes people know that it's protected. The whole installation, operation, customer support, and follow-up survey calls, everything is great, except the survey calls. I can't stand doing them. Everything's a doggone survey now. But my experience has been great so I keep paying the monthly fees.

We've been with ADT for 12 years. It was already here when we bought the house. We upgraded our control panel a year ago, and they came over and took care of it. It was very easy. I made a call and told them what I wanted to do. Then they said fine, and a week later, someone came over and did it. The service has been fine. It protects the house when we're not here. It works fine. I like the ability to have two different alarm methods. I can have the alarm on stay, meaning we're in the house, or away, meaning we're gone. Different things are activated depending on which one I use.

The company started out good but their customer service is now to direct you to an app or website and your pretty much on your own. Something doesn't work as they think, it's your phone, system, app, etc.

ADT has been quick to respond. They're very responsive if you have an issue. If we forget to turn off the alarm or if someone goes into the garage or into the house, the response time is very good. The only thing is the price seems to be changing. I didn't care for having to buy the equipment, but I'd say they're fair. We've been with them for about 10 years, and our experience has been excellent.

My experience with ADT has been good. I’ve been with them for about a year now. We first started with ADT because of my insurance with State Farm. They offered a discount. They had a basic package that they gave us a discount on our insurance if we got it. Then, I went ahead and bought more stuff on it. The one we do all the time is the smoke in the kitchen when my wife cooks. But other than that, I have the water ones, I have the windows, I have everything. The water one had only gone off once when I knocked something on it. But when I called them, they fixed it right away when I told them it had happened. And every time the kitchen has gone off, I tell them that, if it's around dinner time, don't worry about it. But they have responded quickly and given us a call even before I've gotten to call them. I've been very pleased. They've been very helpful and very speedy with everything. I've really been happy with ADT.

ADT is a good company to go with. They fixed any problems I've had. I got a low battery on my front door lock that they need to come fix when I can call them. Other than that, it's good. I don't have to worry about who might break into the house whenever I'm not here. My daughter also has ADT.

ADT provides what we need. We feel we've been protected. Also, I like the ease of use of the panel. We had somebody come out and fix a connection within the past month and a half. The initial interaction was so-so. But somebody else came out and fixed the problem. He said that ADT didn't have the part and he would have to get it. It ended up it was somebody else who came out and didn't have a problem getting the part.

I've been with ADT for 35 years. I got it for security reasons. Also, we would set the alarm because my kids were in their early teens at the time, and they would sneak out of their room at night and climb out the window. We would set the alarm so we would keep them in. However, because the system is 35 years old, part of it doesn't work anymore. I bought a service policy. They told me it was only for the labor, not for the parts. I don't even know why I keep it. My kids told me to get rid of it and get a Ring thing. But I keep it because I keep it. Also, the smoke detector doesn't work. ADT said they would replace it. However, the technician came in and charged me for it. It has been a very unpleasant experience.

I spoke to an ADT representative who was good but with the installer who came out, it wasn't a good visit at all. When they transferred my services from AT&T to ADT, there were supposed to be two cameras, one on the front and one on the back. When the installer came in, he refused to put them up that day and I had to call back in to make another request. About a week later, they came out and they did one camera in the back but they didn't do it in the front. Until now, this has not been resolved. Other than that, I have ADT for about six years and the service has been fine. I'm also satisfied with the price. I have the doorbell camera, and the one on the back that's connected to the light switch. The system goes offline sometimes, then when I call in, I have to reboot the tower that's in the home for it.

My experience with ADT has been extremely disappointing. The customer service is poor, response times are slow, and getting issues resolved has been a constant struggle. I have spent far too much time following up on problems that should have been handled quickly and professionally. For the amount customers pay, the level of service is unacceptable. I expected reliability, communication, and support, but ADT failed to deliver. I would not recommend ADT to anyone looking for dependable security service.

I've been with ADT for two years. There was a gal here. It went too fast. I didn't grasp it as well as I wished I could have. When there's an issue with the system, I panic because I don't know what to do with it. I'm not very good at this electronic crap. I've had a few incidents where I forgot to shut the system down, and I opened my doors because I've had service people and kids here. I would forget about the darn alarm system, and the doors opened, and alarms went off. Other than the silly things, I've been doing okay.

I've been a member of ADT for over 20 years. I never went with anybody else because I like the way that ADT does things. I didn't have any problems. They come help and they come out. I'm very happy to have ADT. They're very good and professional. If I have questions on anything, because sometimes it can get slow, I'll call and they'll fix it right away.