ADT Reviews

This started on a Friday, October 3. The alarm was going off every few hours. The pick-up service answered and called me promptly. However, there was no reason for the alarm to sound. I checked the house to make sure. The calls continued. We had to go away that day for the weekend. ADT concluded that something was wrong with the cellular part of the service. I told them we would be away and that they should not call police. The alarm would be active since we would not be at home. Nevertheless, all weekend, the police were called - second to our home-watch person who was called. ADT admitted that the fault lay in the cellular tower. So, I felt comfortable to have the regular alarm on if they would disable the cellular.

I discontinued my ADT service approximately 1 yr. ago. My bill was paid in full at the time. They refused to come and remove their equipment and said to just leave it there. This morning the alarm for low battery is going off every few minutes. When I called ADT regarding this, I was told I owed money and they couldn't do anything and had to move me to another level. I was then transferred to someone else to restate my problem again. She then coded me thru to stop the alarm. She never mentioned me owing any monies.

An ADT solicitor came to my front door at about 7:15, October 1, 2014. I was in the garage doing laundry when I heard "knock-knock," and my dog started barking at the front door from behind the screen. I stuck my head out of the garage, the male rep never identified himself (I recognized the shirt from the numerous times this company has come to my house) and asked, "should I talk with you or her"? I stated, "You can talk to the dog all you want", and returned to doing laundry. His response was, "** rude ** people in this neighborhood".

I will give ADT a negative score if possible. This is the third time in a row our alarm system gave a low battery signal at around 3 am. Yesterday I spent more than two hours on the phone to try to arrange an appointment to fix it, which should be totally free under my maintenance plan. At the end, I gave up. It has been at least ten times before when we have to check our coverage under maintenance plan. Every single time, the rep promises all my coverage was updated by him/her in their system we will never need to go through it again. I cannot imagine how a company with such a mess internal system will possibly do a good job for their customers. I cannot wait to terminate ADT when my contract with them finish. It is 3am when I write the review.

We have been having false alarms for approximately 3 months now and ADT has sent out technicians at least 4 times now to fix same problem(s). Each time we call they schedule us for a repair and repair appointments are out 2 weeks. Thus, effectively we have been out of service at least 2 months if not more. We still have yet to get another appointment. We have also asked to speak with and/or have supervisor out on visit. The supervisor must be very busy as it is impossible to get one on the phone and/or to the house. Once we were transferred to a supervisor who later admitted they were not a supervisor. When we asked to speak to one, we waited a half hour and finally hung up.

I spoke with someone at ADT after receiving a letter with a deal for "15 free sensors" + Free Home Security System worth $850 + $19.95 monitoring for 12 months + $100 Visa Gift Card. I made an appointment to have the installation done. When Mark arrived, the first thing he said is that they couldn't use my hardwire system, so I'd have to use the wireless, which would be $44.99 per month. Then the sensors are more (and very ugly) since it is now the wireless system. The "free" system ended up costing me $668 + the $107 installation fee. The $100 gift card is another thing. They stick the "redemption" paper in with the other 15 pages of stuff in the folder they leave. They didn't mention that you have to go online, print out a certificate, make a copy of your contract, get a $4.95 cashier's check and send this all in to some redemption center in Encinitas, CA. Who has had to get a cashier's check for anything??? I would not recommend ADT/Protect Your Home to my worst enemy!!!

I switched alarm companies a little over a week ago because ADT was more than twice the cost of the competitor's monitoring service, and just now called and cancelled my ADT monitoring service. ADT informed me of their 30-day cancellation policy and told me they would be invoicing me for the remaining days on the account before they could officially close it out. The cost of this final invoice will be twice what I pay monthly now with my new monitoring service! Seems they just want to milk as much out of me as they can before letting me go. Pretty much every other vendor I deal with will cancel right there on the spot with no additional charges - just what is owed right then and there.

ADT claims it will send batteries homes with security when needed. ADT fails to recognize that not all customers live in the home as in my CASE. They were informed that I did not want the battery delivered to the house due to mail fraud. Then I was sent on a wild goose chase to buy my battery from their given addresses. I spent literally hours of my time looking for their elusive battery. I found customer service rude, unhelpful and unwilling to resolve a customer issue.

We had ADT Security installed and activated in our house, when we purchased it 2 1/2 years ago. We had problems with the system not be activated when we returned home multiple times and we call the service department. They did over the phone checks and would send out a technician. Long story short, the Siren was never turned on, the door leading to our garage, was required to be shut to activate the system, but when we opened that door to leave it would deactivate the system and the two ground floor windows in our kitchen in backyard were not even hooked up. I call and call and cannot get a return call. I paid a monthly fee for 2 1/2 years and had NO SECURITY System at all.

OK so we wanted to transfer our service. ADT says well you only have 1 month left in the contract, to which I answer so does that mean I can't transfer it and go month to month or what? They answer no not at all. Ok so I need to transfer my equipment because at install they said I have 1 courtesy transfer - you need to call the dealer. Ok so I called and she said it would be "much easier" if I cancel and get a new service, then I can get new equipment, not that we cared but hey, if it is "easier". So they end up removing my bank info from the system (so I don't get charged 2 months of service at one time), put me on invoice billing, and providing me a "courtesy cancel" for my final month, thus re-signing me to a new 3 year contract... ok who cares I'll be living there for many years and want the protection.

I am trying to find out information from ADT about their wireless outdoor cameras, to add to our current ADT system but no one will give me any information unless I set up an appointment to have a sales person come out to the house. I explained that this is next to impossible for several reasons, among them my varied work schedule. I may have to go to another supplier of cameras and maybe change to a different security company.

I would give them zero star if I could. I had them start the security service at my new address: ** in last March but I soon need to move to another place (rental) where I do not need any security service. I didn't know I have a 3-year contract with them until I called to cancel the service. They said I need to pay them more than $1500.

Never trust these people. They have demonstrated they are a criminal organization. Despite our number being on the no-call list, and despite being asked to take us off their list, they continue to call. They demonstrate their criminal intent by spoofing their call display number. Why would anyone knowingly deal with these crooks for security? BTW: We already have a security system from a reputable company.

I set up an appt. 4 months in advance for a person to come out and give an estimate to add two video cameras. The person took over an hour to find my house, his "gps" was giving him the wrong direction! After 5 calls, I went outside and stood in the street waving my hands so he could find me. Then, after the estimate to upgrade was shown to me I had him set up an appt. for the install. 5 days later, I still hadn't heard from him, I called several times. After calling ADT and talking to several managers, they transferred my call to that person. His excuse was that he didn't think the internet speed was high enough. I told him what it was, he then told me he had me an appt. for the next Tues. I waited over 5 hours and nobody showed up.

I have the pulse system with video cameras. 4 of the 8 cameras worked. I called in May to have the cameras fixed, add a thermostat and move 2 cameras. The appointment was scheduled for between 8 and 12. The tech showed up at 1 after several phone calls and said he could only fix the cameras and I would need another appointment for complete the other items. Scheduled another appointment and the tech showed up but said he could only add the thermostat and that I would need to make another appointment. I did, third appointment, had to take a day off from work each time.

My 94 year old father must have tripped his ADT home alarm. ADT tells me they never received a signal. He called in to ADT, but apparently received no resolution and ADT did not even call the police to check that he was safe. Meantime, the alarm sounded off intermittently in the middle of the night, as my father called on me to help him. My advice: don't even CONSIDER ADT as a security provider. I am sure they are helpful some, and likely much, of the time...but that is simply not good enough.

On June 5th, I was scheduled to meet with an ADT representative at my home to discuss about additional video surveillance services. I informed ADT I had gotten rid of my landline as well, and they scheduled an appointment with a sales rep to meet with me. The woman stood me up. I placed a complaint on the phone with ADT and there were no apologies. I decided not to upgrade as they behaved quite unprofessional. All these months, I've thought that they were monitoring my home, as I continue paying the monthly bill, but they haven't been monitoring anything. I just realized that when their competitor brought it up to my attention. They have been collecting the monthly payments but haven't actually provided any service to me since June 2014.

I'M STILL ON HOLD. HAVE BEEN FOR 45 MINUTES. CALLED THE NUMBER on the form and I have been transferred three times. It seems the OPTION #2 WHICH IS FREE, they don't want to service. I made it perfectly clear the first person that I spoke with (Keyaira) that I wanted Option 2 Updated Cellular Communication Model. Which I no charge. Now I am in a transfer loop of departments. Each person Keyaira, then Heather not doing their jobs right or just didn't care. Currently I am on hold for a Rep in operations Support. I bet they have to transfer me too. Real upset.

The company seems to only rely on independent contractors who may or may not know what they are doing. Service appointments always take a minimum of two weeks. The excuse is always a particularly busy time. If they are that busy, why aren't they hiring more people? I guess it's all about profit and not service. My guy finally showed up and rather than run a wire from my internet modem to their security box talked me into a wireless phone system. It would not come up and the excuse was that the computer of the company that makes the wireless system for ADT was down. Still, he wanted a check for almost 300 dollars. I questioned paying for a non-working security system. "Trust me!", the man said, "it will come up as soon as the computer is back up." Well it didn't.

I call the company due to an advertisement offer. The representative was Jennifer ** and she asked me about the number of doors and windows in my home. I provided her with the information and she was very specific that the offer was for a number of sensor, but I still qualify for the offer. Ms. ** stated that I needed $148.00 for installation, and if I don't go through with it, it would be refunded back to me. After I made my decision to have the service installed I spoke with Missy that also stated my only out of pocket was going to be $148.00, which I made that payment. However, the installer that came to my home today was more of an arrogant sales person that told me the basic service was not going to protect me at all, and the better equipment and monitor will cost me between $1,299 to $1,449.00, $44.99 monthly instead of $36.99. This company is a rip-off and I want my installation fee back, since I did not signed up with them.

Rep came in talked about service. I told him Real Estate business was slow did not know how things would be in three years and would like only one year. He lied, told me ok but no way. Service did not work. Had a theft and no working cameras, no how!! Rep lost my check. ADT sent nasty letter even though it was right there with a check # that he got it. Got that straight after I did another check by phone. Then no alerts, no cameras, system not working. Called, it would be three days before anyone could fix it. Truck pulls behind shop. Have to get police and again no cameras working. No alerts, rep comes back in to drop off my check after he found it. If this is security I dang sure was better off before I got it. I want out of this so bad that I never thought I could be this disgusted with a company but now I am willing to pay an attorney to get me out of this. I hate ADT, the frustration, their lies, no service. It is really taking a lot of time away from my company. I have an attorney and with the Department of Consumer affairs I intend to get some satisfaction. I will not be held hostage while they give lousy service or no service and cause me more issues. ADT sucks and if this is the reputation they want well have no fear it is the one you got.

Spoke to agent on phone, wanted advertisement offer. Tech came out. It was nothing what the sales agent Christopher ** quoted me. Tech advise this was the system and price that they were to bring. When told him I was told I was to pay $36.99 a month, he said $44.99 a month. I was very upset but sign contract because I need a system now because of break-ins in my neighbor. Called for salesperson. The salesperson I spoke to advise my salesperson was at lunch. Call back later, the same person answer and ask what's my concern then transfer me to billing and said my salesperson wasn't available. I'm sorry I have this company. I wouldn't recommended this company to my worst enemy. They are crooks, just like the crooks who rob people houses. Try to get my Visa credit no luck as of yet. Better Business Bureau will be hearing from me on ADT.

The only problems we have had with ADT is with their installer "Protect Your Home". The installation process was close to a nightmare. Their installation process was excessively long from start to finish. They had 2 different installers who didn't install according to ADT guidelines. Customer service didn't exist. Installers were rude, complained about each other to customer, and never followed through. They came to install the alarm system unprepared without enough equipment to complete install. They never did have yard signs. They were unable to process the contract properly and ADT themselves had to correct what the installers were unable to do. They were untrained and didn't have adequate knowledge to complete an install. I spent excessive phone time with Protect Your Home and finally ADT because even PYH supervisor was unable to correct their mistakes. So far ADT themselves is fine if you can get past the installation nightmare.

Horrible service from the moment I signed up and will not let you get out of the contract without paying a huge fee (even with the product wasn't working). EVERY SINGLE MONTH, I have to call and either have the bill adjusted because it's wrong or the payment system is messed up (one month I have auto pay and the next month I don't). I've had this service for 3 months and it's been nothing but a nightmare.

I bought a foreclosure property in March and wanted to secure the premises so that when I was not there it would be secure. I called ADT and an installator showed up and spoke very poor English. I especially asked over three times if there was a contract, he continually said no. I sold the property and now I am unable to cancel due to a contract that I never received yet they have my billing information. This company lies and should be reprimanded for the continue failure on their part. I will never recommend them to anyone I know or use this service again.

My husband and I rented a house in Virginia Beach, VA from July 2013 to July 2014. We called ADT Security Service since their system was already present within the home. Over the phone I requested a year contract and I was told yes. A man came out and set it up and told me about the service and agreed that I was signing his form to obtain a year service and to call in a year to terminate service with no problem, account #**. When July 2014 came around, I called to terminate service. I was informed that they only do 3 year contracts so if the new tenants do not start service with them then I will have a 2 year balance of almost $800 to owe them.

On August the 30th I call customer service to see about having ADT come out to fix my thermostat that they supply and install. I was told they could not come out till Sept. 9th and if I wanted them to come out the day of the call I place it would cost me $299.00 for the service. I told them that was not reasonable charge and that I could purchase a new thermostat for less than $50.00. I then told thanks for nothing and went down and purchase a new one at Home Depot. I call someone and they came out and installed it for $40.00. As soon as I can I will be canceling my service with them!

I signed up for ADT and had an appointment for installation scheduled for a Friday 8:00 - 12:00. I took the day off. Around 1:00 no one had shown up, so I called my sales representative to see what had happened. He informed me that Friday had not been available and they had to reschedule me. No one called me. He apologized and said that my appointment was on Monday. I explained I could not take Monday off after taking Friday. He apologized again and said he would arrange for me to have 3 month credit due to the inconvenience. My sales representative called me back on a later day to schedule for my installation. I asked for a more specific time and asked for around 3:30. After talking to his manager, they asked me if I could please do 12:00. I agreed, and arranged to take the day off.

I called Protect Your Home because they had a special offer for a good price. They went over in detail on the phone what was included in the package and assured me the installer would have everything they needed to install the system. The installer came, but he didn't have one of the key pads that were included in the offer, and told me I would have to call to reschedule the install of the second pad. They were supposed to be here between 9-1 on a Friday. Protect Your Home never called and never showed up. I called and they said, "Sorry, we won't be out today" and rescheduled us for Monday. I called to confirm our 9-1 time slot again. After being on hold for a long time they said, "Sorry we scheduled you out of the wrong office and they can't be there until 1-5pm." It has been almost two months and I still don't have the system they promised me. Nor has a manager at Protect Your Home returned my call.

I ordered ADT and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfortunately my debit card information was compromised and I had a new debit card sent to me. I called ADT to update my credit card information but I apparently missed 1 payment due to the timing of receiving a new card. ADT continued to bill me going forward but never billed me for the one missed month. Then one day they sent me a notice that they deemed my account to be a broken contract because I had missed one month. I know owed them $1,458 for the balance of my contract.

I needed service for my ADT home security system and I am paying for the additional service calls. When I took time off from my job to wait for the service technician to arrive no one showed up at the end of the allotted time. For someone to show up I received a phone call telling me they were in a mandatory meeting and someone would soon be on their way - still no one showed up. When I tried to call the company to report the incident I was on hold for 45 min. So I called back wanting to cancel my ADT service and almost immediately I was put in touch with a live human - who then proceeded to tell me they would correct the situation and would give me a 3 month monitoring credit.

Purchased an alarm system with Brinks originally several years ago. Later ADT took over. System worked ok until I eliminated my Phone Land Line. For obvious reasons, the Alarm could not communicate with ADT systems. This caused a very annoying alarm everyday at the oddest hours. An alarm that beeped from the keypad not once or twice, but 12 times basically for about 5 minutes. The only way to cancel this annoying alarm is to walk up to the keypad and hit cancel. There is no way to cancel this permanently...the very next day, there it is.. going off again. Everyday.

Had tenants that had a contract with ADT and asked permission so ADT could modify system so they could finish out contract. Knowing better, I still agreed. ADT Tech assured me that system would be put back intact and work, as prior to his modification RESULT: Over $1000 later - new panel, new keypad, they even destroyed wires plus stole or disposed of another $800 of equipment - backup battery, wireless door and window entry detectors. I called ADT and they said not their responsibility because it wasn't their system, but the manager acknowledged they collected 1.5 years of monitoring services off MY system. GO TO HELL ADT!

I pay extra each month to have an ADT service technician come out when needed - or so I thought. We recently decided to re-do a ceiling in a room that has a glass break sensor. I called ADT to tell them we needed it lowered so we could put the tile around it, then moved back up. She said that would be $93 since the extra I pay is only for maintenance and repair. Then I asked how long on our contract which she said we had 16 months remaining. I told the representative we wanted to cancel our service without a penalty due to the recent price increase. She told me I had signed a 3 year contract and that on page 4, Section 3A it states I can't cancel, even if the price increases. I couldn't believe it - it's like being held against our will without any recourse! Who reads the tiny print in a contract? And they raise the price and I can't cancel?? This company is really bad, and the people are super rude. They absolutely don't care which scares me since they are our lifeline in an emergency.

We have had a fault on our alarm system. I pay a little extra on my direct debit to cover for servicing. My wife called and an engineer was supposed to come on a Thursday. She took a day off work and nobody came. She phoned and they lamely apologized and said he would come on the Friday. Again time off work and nobody came. I mean, lets face it, we all value our holidays from work without having to wait for an engineer who never come. She called again and all we got was that they have called the engineer and left a message. Anyway, we called again on the Saturday as our insurance is invalid when the alarm is not on. They said he would come today, Sunday between 8-1pm.....and guess what....no engineer. What an absolute sham of a company and shocking service. Don't get me wrong, the engineer might have experienced something serious, but just not knowing and no call from them is very unprofessional. Anyway, I'm going to cancel the whole thing and just get a private firm to service the alarm.

I received one quote from the ADT salesperson that I called. When the Tech person came to install the equipment, he gave a different price from what I was originally quoted on the phone. When I expressed my dissatisfaction, he said he will give me a discount, I was not happy with the discrepancy but agreed. He had come at 4 pm and left my house at midnight, job still incomplete. When he came back the second time, he gave me a different price. When I asked why, he was unable to explain.

Barry ** from Hamilton Tech Drive came to my door on August 18, 2014 to present my wife and myself to a ADT home security system -- said they were the only firm that ADT uses (I found out next day that was false). Tried to contact Barry ** on August 22 and 23rd. He was not cooperative in discussing cancellation. Called Shelly in their admin. office -- she said she would discuss with him (Aug. 23). No response so I visited their office Aug. 27th and owner Carmen called Aug. 28 and refused to cancel my contract and return my deposit for $111.87. Carmen said they already started installation (techs showed up 10 min. after Barry left on Aug 18th and took 10 min to install 2 door sensors, 1 smoke detector and motion detector). My experience with HTD was very unpleasant and I have absolutely no confidence in them. I feel that they not only made untruthful comments regarding other security firms but installed some of their hardware in my home to stop me from having any chance to cancel within 10 days.

It would take too long to describe and I really do not want to be unfair. In order to get their attention, I posted on the ADT Facebook page. My posts have been deleted and it appears that I am blocked from posting any further. Really! I am a 20-year customer that was totally mistreated after a recent fire event. So here is the deal: If you have a problem or question you can call the Corporate relations dept at ADT at: 866-561-0952 EXT **. This is Abigail's extension. She is a manager and will be able to hear from you. Good Luck. You can even tell her I told you all to call.

Long story short, got run around. I have own equip. in house. First told me I could get 12 mo. contract. Called another ADT - said no doesn't exist. Couldn't get someone to house by Tuesday, 7 days later. Called the state, NC, ADT. Got a appointment before Tues. After reading the stories here, decided to cancel. Called and ADT said 80% of online reviews were bull. I said I truly don't believe it's that high. I cancelled before I possibly would have to go down that road. Thank you.

Originally contacted ADT for installation. Given one price by ADT and when installers arrived they tried to gouge me and quoted a price $1780.00 more than I was told by ADT. After calling ADT while installers were at my home, they said they never got the paperwork from ADT, but they will follow thru with the ADT quoted price. They then tried to charge me more for the monthly service fee, at least 29.00 more. After arguing with them again they then said that it will be whatever ADT quoted. I signed the contract, and 2 days later got the service bill from ADT, which was for much more that I originally agreed for. Called ADT, they called protect my home (their jobber) and in a three way conversation I found out the installers put other figures on my contract when they left my home, after I had signed it for a certain amount. They also put holes in two of my walls, and stapled wires to my walls instead of making the installation wireless, as it should have been. All in all this has been a terrible experience and I plan to contact the district attorney's office in my hometown county and report this whole experience, especially the Fraud.

I have used ADT before and had wonderful service. My sister was robbed. I called ADT. They had an ad with discounts and Visa card of $100 when installed. ADT rep wanted an okay to check my sister's credit. I gave it but she said had to be my sister. I told her she was at the police station. She said, "Since you need this in a hurry, we can use your credit and when they install, they can put in your sister's name." Billing is in my sister's name but the account is still on my credit and they will not change it (I was going to use ADT when my system expires in January). The installer was really nice and he took my sister information and said they would mail her the Visa card. Now we are told to find certificate on the internet. I can't find the certificate from ADT on the internet.

After reading all these bad comments, I have to say we have had no issues at all with our system, our tech who installed or the company. I normally don't review companies, but since I have had nothing but a positive experience I thought I should share!

Every complaints I read here were true with my latest experience with Protect Your Home - ADT. I am upset with the way they market. They didn't rip me off with this deceptive marketing, but in fact I am concerned kind people and elderly get tricked! The way they promised on the phone and denying on the installation day really give me doubt about this company. I have the following highlights and hopefully can help someone. They made all kinds of promise to have your credit card number and physical address on the phone. They promised the Pulse system will only be $5 more on monthly fee and all installation and equipment are waived, when onsite no such thing! The difference is that now they know your physical address and layout of your home and brought the hole in your wall to make it hard to deny installation.

The ADT Sales person promised a free system with no obligations so I got the system installed and I am told to use a USAA membership to get a discounted service rate. I sign the form for USAA members, and not looking at the fine print find out later that I actually signed a contract for three years and would have to pay 75% of two years of service to cancel. WOW! What a bad business to ROB people with fine print contacts and have sales tactics of empty promises.

A little over 2 years ago I installed ADT. The company arrived and damaged my Bose System when they used a stereo wire to connect one of theirs. I contacted the company who installed my surround system and when they went into the crawl space ADT left all the wires hanging loose. I contacted them and the installer spent about 3 hours, fixing the mess. I disconnected the service and was told my bill was paid in full. A few months later I received a bill from a collections agency stating ADT send my account to collections. Prior to that I received a bill saying my account was paid in full. I took care of the issue and will never, never, ever conduct business with ADT.

I had ADT come to my home on 7-25-14. The installer was great, Shawn **!! He had problems while installing. My neighbor who is a police officer had the police dept. come down my street several times. Shawn had to call his supervisor who also noticed the police drive-by's. My house was broken into. They or whoever did this opened the top window down!!! I did not call my local police dept. because of personal issues with my police neighbor!!!! This service did not protect me and is useless!!! I just want a letter from the installer and his supervisor re: their experience while at my house that day, and to stop this service and billing my credit card. Please help me because no one from ADT or Protect Your Home has helped me.

I have moved to a new home and simply want to transfer my service to the new house. I've already received multiple flyers from ADT saying the previous owners had ADT so I expected it would be easy to resume my current contract at the new house. That was one of my questions before signing up - can service be easily transferred if I move? They said "Yes". That turns out to be a lie. I either have to start another 3 year contract, or pay almost $1000 to get out of the current one. The other option is to pull the contacts off the wall and get the box from the new owners of the house. Removing the sensors glued into place is going to damage them and the trim in my old home. So, just how am I supposed to easily transfer service as I was promised? The new home is already wired, has 4 boxes, not one, and all contacts are in place, so why do they want the old ones?

Our system worked great for about a year. Lately, a "fire trouble" alarm has been going off between 2-3 AM waking us up. ADT thinks it's a battery in the heat sensor in the garage, but it's too high up to check without buying a huge ladder. He said they could come out in a WEEK to check it, and if it's a battery they will charge us a service call fee--- We bought the maintenance contract to cover this stuff but they still figure out a way to charge $$.

On 8/18/14, I scheduled an ADT repair visit between 8am & 12 noon. No one showed or called. Basically, every 6 months, something goes wrong prompting a repair which costs additional money. The last time, there was a short in the fire detection system. At 2 am, a NYC fire truck came to my apt and 3 firefighters WITH AXES at my door. There was no fire. It was a false alarm. This time, when I called ADT about a missed appt, I was told ADT tried to call me at a 718 phone # I hadn't had in 5 yrs. The service dept didn't have the correct #s from the emergency dept. I missed an entire day of work instead of 1/2 day. When I spoke to manager Kirsten in Rochester, she said she could not correct my contact info. I would have to call another #. I waited 14 min to speak to Kirsten and more wasted time was not what I intended to do. ADT is terrible and the actual cost of service is MORE than advertised.

ADT sent out a local install company to install the service in 2011. It appeared the service was functional so we signed off for the service. Very soon after, we had problems and we called ADT. They sent another contractor out who indicated the installation was sub-par. In fact, you can see where the wire crimpings were coming off. The tech messed with the system, and soon after we had more problems. ADT then sent the installer out to "fix" the system, and they converted the signal over to wireless. Again, the system was shoddy and we continued to have problems. We sent in a cancellation letter and called ADT, cancelling the service. ADT continued to automatically withdraw the funds. We call again, reiterating we cancelled, and they agree, but again still charges were coming out of our bank every month. I call AGAIN, and after being shuffled around on the phone for well over an hour, we were "cancelled" and a 6-month refund was applied to our account. This is December 2012.

Hi there - had 'dinosaur' ADT system for 13 years, which used rarely - just kept it for basic emergency case monitoring. A few years ago, started looking for a system which I could actually conveniently use without getting to keypad each and every time - got an upgrade quote from ADT with a price tag doubled what I had at that time to $60/m, plus installation and upgrade on top of that north of $1K. Checked with them annual-ish - to see if they can give me a price break - nope - no way! Finally, Ackerman security showed up in my court - and I switched to their services for the same amount but with way much better equipment, about the next time! Decided to month before the 3-month-in-advance payment lapsed.

I've been a customer of ADT for almost 5 years now. Recently, I had an issue with a sensor. I called ADT to get a "service technician" to come and replace the sensor. I was told the only available day was 5 days from when I called. The reason was because they had only ONE service technician to service the area that I live in. I was advised by the ADT rep to bypass the sensor when I set the alarm until the technician could come. The ADT rep stated that her "hands were tied and that there was nothing that she could do to get a technician out there faster". What I find infuriating is that when I had this particular sensor installed it took the technician all of 10 minutes or so to install and program it into the panel. I also find it hard to believe that a company that boasts millions in revenue and claims to be the best has only ONE service technician. My fee that I pay ADT covers me for alarm monitoring, maintenance and repairs. I expect that when a company makes claim of being the best in providing protection that they do just that, ensure that faulty equipment is repaired ASAP.

I believed that the security system provided for me by ADT was a decent product. After initial problems caused by them that were not handled promptly, I relaxed and thought all was well. It was not. When I had an electrician moved the control box and some of the window alarms, nothing happened. No call to check etc. Clearly, the window alarms were not working. So, I have never had actual protection for myself and my property. I want to cancel-- in fact, there is no valid contract. However, the company wants me to pay out the remainder of the contract costs. Clearly, this is unfair.

I tried Protect Your Home from a co-worker's recommendation. Tech came out to install, when first walking in went over my contract. Some promises were not added and I refused to go further, making him call office, after calling all promises would be granted. After he gets half way and put holes in my wall, he begins asking for additional 99.00 for cell phone uplink. I told him NO because it was promised to me free. He said, "I have never know them to give it for free and we will have to cancel." He said, "You will cancel everything because you don't want to pay 99.00." I said, "Yes because it was promised as part of my package." He then says, "I'll go call but I'm sure they won't honor." After 15 minutes it was honored. Then he tried to get me to buy a 1000 full package, again I said NO. After he saw he couldn't budge me, he finishes install and said he won't get paid for doing work, now we all know that is a bunch of crap. His whole entire demeanor changed and he was no longer friendly.

We had an ADT system for about 6 years. The system began to break down regularly and we would call for a service tech. It would take a month to several weeks to schedule a tech to come out a fix the system, in the meantime the system did not work. After repair the system would work for a week or two then break down again. ADT said they would credit our account for lack of service, and did once but not the other times. They said they would credit for one month the last time but never did. We had another service install a new system, which works. ADT started harassing phone calls about the last bill before we even got the bill. They had also steadfastly refused to give credit for times we had no service. DO NOT USE ADT. THEY ARE FOCUSED SOLELY ON EXTRACTING MONEY FROM CLIENTS AND HAVE SEVERELY OVEREXTENDED SERVICE PERSONNEL. THEY WILL MAKE HARASSING PHONE CALLS EVEN BEFORE YOU RECEIVE BILLS.

I have similar issues today. Adt claims I need to obtain a new contract with them in order to turn services back on from a one time billing lapse. Currently I am up to date on payment and my contract term is almost up ($571 left). I have no services currently but I am being charged until end of agreement anyways. They keep transferring me around with no resolution. Once I stated this is illegal to charge for services or goods (referring to my signed contract) and not offer them unless I sign another 2 year. Meanwhile if I do nothing at all as I am I must pay my regular monthly payment until its term but without services. Another time I was told I had to wait 3 months? Then transferred again and the next person at corporate never heard of this rule.

After reviewing the contract my husband signed, I noticed that the sales tax for our area was incorrect. I called in thinking it would be an easy fix. I was wrong. They had to send a message to the accounting department to get back to us. When they did get back to us, they claimed the sales tax was correct. I returned their call and stated the tax rate was not correct and they needed to fix it. I am still waiting for a response but I will be contacting the State of California and my credit card company.

My wife and I are trying to cancel our service with ADT Security. Our contract is over and they will not let us out. They tried to lower the price and we said no we just want out. But to no avail they tell us they need my password and peoples names that we put down as contacts and we said we don't remember. They come back with that they need a 30 day notice of cancellation and I asked to talk to their manager and they say he is busy with other customers. We just want out of this service because it is too expensive and not worth the money of keeping them. At this time they are not worth any stars because it is terrible service and not worth the hassle of keeping them.

ADT repeatedly called until we agreed to installation of security system and gave them bank card number over the phone so they could charge the account in advance. They promised that if we decided not to have the system installed at the time the installer arrived, we would immediately be refunded the charge to our account, plus receive a $100 Visa gift card from the installer on the spot WHETHER OR NOT we had the system installed. I asked by phone and email to get a copy of their multi-page fine print contract in advance for my review and they assured me they would, but did not. When installer arrived, I refused to allow installation because I was not going to sign a contract that had not been reviewed in advance. It took two phone calls and over an hour to get refund of original charge to our bank card (while the installer waited) and then was told to go to ADT website to see about VISA gift card--and, in spite of their promises, you have to have proof of purchase of the ADT system to get the gift card. WARNING: Read their contract carefully before you allow installation!!!

I have several properties and all have ADT Security Systems. The problems began when we upgraded one to the Pulse system in Aug 2013. The initial installation cost was $983.99 with a monthly service fee of $57.99. The system did not work correctly from the beginning. We had several techs out along with our telephone service provider and an IT tech. In June 2014, I was cc'd the work order from one of the techs who stated the system was not even installed and that they would need to start over from scratch. I began complaining and as of this date, nothing has been done. I get plenty of lip service but no results. I just want my $1621.88 back and I'll take all of my business elsewhere.

After years of poor service (e.g. panic code entered from my address, after which ADT called to verify if there was any problem...3 HOURS LATER!), I cancelled the service in February 2014. Immediately, phone calls started pouring in asking me to come back, offering newer and greater services, etc., which I denied. A bill came in May, which, like a good citizen, I paid thinking it might be the balance on my account up to discontinuation date. Now is August, and another bill rolls in.

When the agent was filling out our contract back in July 2012, he told us that the contract would be for two years. If we we were not satisfied at the end of the two years, we could cancel our contract. We were not satisfied with the service due to a few mishaps but when we called ADT to cancel, they told us that the contract was for three years even though there is nothing in our paper work to show how long the contract was for. The agent said two but didn't enter it on the contract which we didn't notice. They are suppose to send us a copy of the contract where it says three years. If there is a contract for three years, we don't have a copy, only they have one. They want over $300 to cancel. We are pee-oded.

My system hasn't worked for nine months after spending over $700.00 in services and installation. In addition, they continue to charge me monthly and refuse to let me out of my contract after two years of trying to get the system to work properly. If anyone can offer assistance of what I should do, please let me know. I've never dealt with such horrible customer service than with this company!

As a result of me closing the checking account I had registered with them, they charged a penalty of $30.00 as a service charge. They use 'snail mail' to notify you of the amount you owe them, even though they have your email address. That charge is imposed no matter what. I asked when would my two years contract end and was told it would be in July 2015. I requested the service be terminated at that time. To anyone's surprise, it's on your shoulders to call them a month ahead to cancel. She would put the information on my record but that would not terminate my service!!! Thank God, I have a great memory as well as an electronic calendar and they can expect another call on May 30, 2015!

Signed up for Pulse in June (it's a 3-yr contract). Beginning of July, camera stopped working!!! First appointment available to get a tech - approximately 7 days. Had to postpone due to vacation. So finally had the tech come in Thursday. Note the appointment is a time slot 8-12 and you have to be available at home. Tech decided the camera needs to be changed and installed a new camera. Issue was fixed partially. So we called back again that the issue was not completely resolved. No immediate appointments available!!! Next appointment is a week out. Again 8-12.

ADT was aware that they were not receiving a signal from my alarm system. They billed me for 22 months of non-service. When I purchased a wireless system, the installer informed me that ADT was monitoring my alarm. I called and they confirmed that for the last 22 months it was off line and no signal. I want this information all over the web.

I reported my thermostat broken and almost two weeks ago, on Thursday, a technician showed unprepared and said he would come back Friday. We are going on almost two weeks now and no one has called and no one has showed up. Every time I call - after waiting 30 minutes on the line I get told I am going to receive a call back as soon as possible. My electricity bill came higher because of the thermostat being broken. Am I ever going to receive a call from your company??? This is unbelievable!!! I put my number on your website to contact me and within 5 minutes I was receiving a call from your sales department! Yet I have been waiting for your customer service department for almost two weeks now!!!

I'm a new home owner and it was recommended to me by my insurance company to go ahead and have an alarm installed. The first company I could think of was ADT which was great the first day I talked to them. They told me I would pay an installation fee and gave me a $300 credit towards the hardware without ever telling me this hardware would cost over $1000. Not to mention customer service goes away after your installation. The technician was very personable but everything else about this company was horrible from the hidden fees that didn’t stop after the installation to the phone app that never works and ending at their over the phone, run-around customer service. Don't waste your time.

This company makes you sign a contract in which they are very vague about and when their equipment is faulty creating false alarms and negating the use of the system do little to nothing to resolve. In turn, once you cancel (because you have no choice) it's basically a paper weight hanging on the wall not to mention the damage the installer did to walls and cabinetry to install the system which had to be removed. They stick you with an ridiculous cancellation charge. Stay far away from 'Protect Your Home' and ADT. Poor customer services and very shady business practices.

Please do not get sucked into this service. My new home is not secure. The company wants $700 plus to make the remainder of the house secure. Sales promotion was certainly not correct nor adequate. The six-month guarantee does not cover security only equipment. Please be CAREFUL. Search other options.

It would take a day to tell of the many false alarms with this system, incompetent customer service people who change the story from one to next of how to resolve, not responding to alarm and calling 911, many service calls and issues still not resolved. DO NOT BUY ADT PRODUCTS. You won't even feel not be secure as they don't monitor your home.

Visited with Jason 1-866-595-1607 Ext ** and talked about a complete home system to include 1 camera. Called back on Tuesday and added a second camera and was told the total cost would be $200.00 - not a problem. On Thursday the 31st of July the tech arrived on time to install the equipment. Very nice at first but the more he talked the less I cared for him. After walking thru the home he stated that some of the equipment quoted would not work. The camera would not work because I use a wireless internet service and the salesman did not include enough coverage for all windows, so I asked for a corrected balance and package information. To delete the camera and add the 3 or 4 window monitors I would be charged 198.00 for 3 months, the 99 dollar install fee and total monthly would drop from 59 to 53.

I've been a faithful customer since 2008. I've called to get quotes on additional sensors and was transferred to 2 different departments. Eventually I was told I would get a call back. That was 5 months ago. I decided to change service and spoke to a Chad, who is in need of some customer service training. I advised him I've decided to switch and he ask why but never even offered an apology or tried to keep me as a customer. Then he said even though I've switched service I will still be billed for another month even though they will not be providing service.

I finally decided to install an alarm in my home and decided to go with the ADT flyer that came in the mail. The representative was very friendly and told me a tech would be out the following day. The tech from Protect Your Home arrived on time and also very friendly. I needed a second keypad upstairs but the tech stated that the pulse system would be able to do the same thing. So I went with the pulse system (the pulse system is an app that you install on your smart phone). Let me tell you it is not all it is made out to be. The only thing you could do is arm or disarm your alarm. If there is in fact a robbery you will not be able to press a panic button which I had expressed to the tech I needed. I had a motion sensor installed, a shock sensor installed on my sliding door, a tilt sensor installed on my garage door, and other sensors on my windows.

Before moving on to our new residence we have called to inform ADT of the unique situation of our relocation and to discuss whether the system could be moved with us as well to our new residence. The representative we purchased from informed us that ADT does not have service in the country we were relocating to and the account would be cancelled and instructed us to call customer service to inform them as well.

I have been battling ADT for nearly a year. I have made numerous phone calls which have only yielded empty promises and lies by ADT. They have never completed work as promised, or the credit they have promised time and time again. I have had to involve my bank and evoke my right as a consumer to initiate a charge back against ADT. This has only resulted in them creating an invoice for the work they never completed as promised and then threatening to take me to collections plus cancel my contract and impose extortion like cancellation fees. This company is a disgrace, dishonest and incompetent. Small business men and women stay away from ADT!

I am 63 yrs old and physically disabled with a social security income of less than 800 dollars monthly. I had been a adt customer in my manufactured home for 4 1/2 yrs with a 5 yr contract. Due to be fulfilled in Jan 2015. Disaster came into my life, when my husband of 23 yrs, who is 58 yrs old and healthy, suddenly had to have quadruple heart bypass. He was on unemployment for 8 months when this happened, and so the bills soared to where I couldn't afford my medicines or food or anything but the basic water and electricity. I have always paid my bills on time and so I called the companies that I had for things like cable, etc. They all were kind to me and DID not charge me a early termination fee, except for adt. Now I thought that after 4 years and 6 months of paying my bills on time, never getting any credit for the many, many times that my service DID not work for months etc when I requested credit and never got it, or when technicians DID not show up as promised to fix my service etc,etc, that surely with my situation that when they offered to cut the rate for me, and I explained I had no money my bank statement had a 0.00 balance.

After reading these other posts, I am extremely upset that these practices have impacted all of us and there are common experiences. I received a marketing flyer also from ADT when we moved into our new house. The marketing is deceiving since it also appears as though we are working with ADT but it is truly the authorized dealer. The installer was supposed to arrive between 3-6PM but ended up arriving at 7:15PM. This doesn't help when you take off from work early. When the installer arrived, he told me this was his first job alone. His manager sent him after another job that ran late by himself for his first install. The installer was not happy because they typically have another senior installer helping.

I had ADT install a "PowerSeries" security system two years ago. I do not want to renew my contract with them. They told me that if I don't renew the contract, the security system will no longer operate. I thought that it belongs to me now and that I can elect to not have the system monitored while it will still sound my alarm if tripped. Can anyone tell me how I can continue to use the system with the monitoring contract with ADT?????

ADT uses ProtectYourHome as an "authorized" dealer and we have had nothing but problems with our cancellation of ADT because of the dealer. ADT does NOTHING to help with problems with THEIR dealers. We were told it would be 30 days before we would receive our money (over $200) from the time the equipment is picked up (I had to call to arrange this). The equipment has yet to be picked up. DON'T EVER DO BUSINESS WITH ADT!!!!

Had received a flyer offering ADT service so I called and made an appt to have someone come out to install a system. The company who responded was Protect Your Home. The installer was at our house for 5 hours, visiting part of the time and I had to remind him we had things to do. Long story short the company offered rebates which he "forgot" to leave for us. When I tried to reach him I didn't get a response until I threatened to cancel. Then he didn't send the info again. I called to cancel the service and still waiting for them to pick up the equipment. We are owed money from ADT for monitoring for next month and money from the "dealer" for an app we paid for. TERRIBLE SERVICE!!

When I moved my 90-year-old mother into our new home, I wanted a security system to monitor open/close doors, and the emergency connect button, like Life Alert. We had to call the technician back 3 times after the initial install because we found out that it had been interfering with our DSL and phone line with Frontier. Believe me, I am no fan of Frontier, and the "he said, she said" between the two was mind-boggling. After a year of substandard DSL, Frontier finally escalated to a SR tech and, lo and behold, it was ADT causing the problem. In addition, when we recently burnt a pot, and filled the house with smoke, we discovered that ADT had disarmed that as well! For a year's worth of non-service, lousy internet, and no smoke detectors, I got a month free service, NO CHARGE for the tech to fix THEIR screw-ups, and a free GSM (whatever that is) to "fix" the problem. $600 down the tubes and another $800 if I choose to end the contract THEY never fulfilled!

On my contract it is clearly marked that I am to be billed monthly. Today got bill for $137.97 for 3 months of service. Representative said there is nothing she can do. Doesn't seem fair. What can I do? Thinking of cancelling service.

The Alarm system has never worked properly. The equipment installment is obsolete, outdated. I own a couple of fast foods and it is the worst security system I have seen and very expensive as well. I decided to go with the competitors. Businesses out there, do not invest of this Alarm System with ADT.

I have an alarm system that I purchased, but not from ADT. I had this alarm for several years. I guess there is a thing that alarm companies do that they sell all their accounts out. ADT bought out the company I was using. I was monitored by them for approximately 10 years. I stopped using them because they priced me out of a reasonable rate for monitoring. I stopped monitoring services all together. Recently, I decided to start again but was unable because other companies said it was locked out and I would have to purchase all new equipment to get set up.

I recently moved to Columbus, GA for work related reasons. I elected to rent instead of purchasing until I had gotten the feel for the city. The house already had an ADT system in place and wanted for ADT to come and Activate a Code to get the system up and running. The only choice was (according to my Sales Rep) It has to be monitored at a fee of $42.99 a month total of payments 1547.64. Nothing was added/upgraded to the existing system. It was only to have it monitored with a 3 Year contract when I have only signed a Year’s lease. It was explained to me that after 1 Year wherever I moved nationwide I could have a free system Installed and carry the remaining 2 years still left on the Contract. Furthermore, it was never relayed to me that I had 3 Business days to cancel. I could have spent $1000 on a new updated system and taken it with me!! ADT's Sales Agent John ** is 100 times worse than a Back Alley Used Car Salesman! Get Facts and don't let your Security overwhelm your Broke Bank Account.

ADT is the WORST... STAY AWAY... false advertising as to how much the initial cost of installation is... me. Had them for 5 yrs. This yr, my alarm goes off randomly... Two days in a row, the fire alarm went off falsely and fire trucks, ambulance, cops, etc., came. One day, they came two times in a hr... Broke into the house because we were not home... Burglar alarm goes off all the time... Had numerous techs here. They don't know their left from their right... only a senior tech does, and they are rare.

An eighty nine year old woman with cognitive problems signed up for services she did not need. The flashing light and the alarm (when it goes off) causes her increased anxiety. I reported this to her Dr. who sent a letter as requested by ADT. A disconnection was scheduled for July 25th. Mid-morning of July 25th the elderly woman called me to say ADT called and she cannot understand if they are telling her they are not coming.

While on vacation, one day the alarm siren began to continuously sound. In troubleshooting over the phone with my neighbor, ADT concluded that the panel was bad. But earliest appointment was 2 weeks later. We ended up killing power to the system and staying unprotected. Technician came and replace the board behind the control panel. Did some testing and left. We later found out that the replacement board could not communicate with the wireless sensors, therefore our wireless zones offered no protection. Another appointment 5 days later, when they called to reschedule for the following week. I asked to cancel the service, to which they replied they could pass by in 2 days (really, so that day wasn't available when you first checked availability?).

ADT has a collection agency calling me for $141 on a house I moved from almost 8 months ago and on which I paid almost $800 early termination fee. Someone from ADT was supposed to call me but so far nothing.

First installation tech didn't finish and showed up hrs late. Stayed till 10pm at someone's house - very inappropriate flirting. First day after installation - error/defective readings from 1 sensor and within days 2. Tech promised to come back and phone in to set up appointment for 1 more FREE sensor installation, didn't bother to ring and missed own appointment. Called someone else, came by with no mention of installation charges. Asked for card number because "boss needed it" and after I specifically notify/confirmed with him if said installation was free, he brushed me and said yes. Moments after he leaves, my acct was charged $140. Called corporate and received very odd speaking rep who connected me to a supervisor who did not give two !@#$% about my situation and simply read off her computer.

Called ADT to inquire about their new program (Pulse) that offered two outdoor security cameras. The first person I spoke with asked if I am a new customer and when I replied that I am a current customer, he stated that I could not be eligible for the offer. When I stated that the ad did not state it was for new customers only, he said he could offer me the Pulse system but it would cost $55 for installation and he could only offer me one interior camera. The advertisement stated that installation is free, with two free exterior cameras. When I asked to speak with a manager, that person said they could offer me installation at $150 and one interior camera. When I stated what the sales rep offered, the manager stated that I am dealing with two different departments, therefore two different offers. Total nonsense! Will look for another company after dealing with ADT for over 8 years!

This review is my home alarm system. Before moving out of my house, I called ADT whose rep advised me to transfer the service to the new tenant which I did. ADT outsources their technical and installation work, so the technician came, reconfigured the account to the new tenant but entered the wrong address in the paperwork. I had to contact the technician personally to please correct it. Two months later, he did, but then ADT had sent my account to collections even though the tenant took the account over. I called ADT and there seems to be an issue with resolving any concerns because they all told me that I should deal with the collections agency (even though they had been collecting their monthly payment for 3 months). Finally get in touch with the collection company "Equinox" who told me to contact ADT for corrections.

Heather, the Alabama ADT Manager, told me that the cameras were 180 degrees - that was the "only" reason I signed up with them. When the installer arrived, I saw that the cameras were 45 degrees & stopped the installation. At that time, Brandon - another manager - called me and would NOT take no for an answer that I did NOT want their system installed. He kept insisting that he could find me 180 degree cameras. Four (4) days later - without installation & with me telling Heather I was NOT taking their service, Brandon called me telling me he was going to order me 180 degree cameras & that he would call me the next day at 5:30 - which he did not. The next day my checking acct was debited $349 for an install that NEVER happened from a company I cancelled the contract with because they did not have the product that they sold me.

I had a new system installed by ADT. I had an older one in place. Spoke to a supervisor today. He said the installer left the old equipment on the cushion in the bay window in the entrance way. My sister called and she wasn't anything there when they installed the new system. She agreed there wasn't anything left there. So the supervisor said there was nothing they could do. I was so angry I actually cursed him out. So, basically saying, ADT is full of themselves.

My mom had the system installed and the next day she went into the hospital. They would not except that and said they did not care she went to the hospital and still had to pay. Lied about everything and was very hateful. Have been going through this for 2 months and still nothing. A classic case of taking advantage of the elderly. Do not let an elderly person have ADT installed. They will rip them off.

This company is horrendous. They have terrible customer service, shady business tactics and if you decide to move, beware since you will have to pay lots of money if you do not complete your contract. There are many other companies to use that are far cheaper, have better service and do not consistently rip off their customers. STAY AWAY FROM ADT!

I live with my 74 year old handicapped mother and 79 year old mentally ** Uncle and my husband. We have a home with ADT services so we thought it would be a good idea to activate the account. My mother put the account in her name, but we pay the payments out of our account. Well the account has been active since Oct of 2013 and the system has NEVER BEEN TURNED ON. Between my mother and my uncle, we have not been able to use the system for fear of them tripping the system and the police showing up in the middle of the night. So I asked my mother to cancel the account. Why continue paying for something we have not used. They requested a mailed/faxed letter in order to cancel the account. Faxed in request on 6/5/2014. Received confirmation that account was cancelled but takes 30 days. Found a new charge on my bank statement. Called ADT and found out that the request was not processed until 6/18/2014 AND that there was an early termination fee that nobody said anything about for cancelling the account before the end of the contract.

After 8 years as a loyal customer, I call ADT for them to send a person to fix a sensor and to fix a problem in the ADT system. The next available appointment was for 11 days later. Then I ask for a sales person to come and explain to me about a better system maybe for me to upgrade it, then the next available appointment was for 2 days later. WOW... to send someone to fix a problem 11 days and then to send someone to sell you products 2 days. It's more important for ADT to sell you and charge you than to fix a problem with the alarm system. They are a monitoring company and in this case our money is more important than our safety.

I had ADT since 07. Then a small lapse of judgment; I switched for a couple of days to another agency because ADT stated they would charge me if I wanted the wireless system. Well I called them after I canceled with the other company and they said they will install it for free because they have a summer promotion going on. I set up the installation and the installation guy was on time and professional. He was honest and said it will take a while. He put the system where I wanted it. When he was finished, he cleaned up his mess. The only small complaint that I have is the wireless system has more equipment that has to be installed with it than hardware. I thought going to modern technology would require less but I was wrong. I still am happy with my decision.

I purchased a condo on 6/13/2014. Subsequently, I received a mail advertisement, stating ADT had a special which would meet my needs; providing coverage for my condo with as little as $99.00 + tax installation with approximately $1,700 of equipment included with a 3-year contract. I responded to the advertisement and on Friday, July 11, 2014, at approximately 3pm, the scheduled time, an installer from Defender Security, an affiliate of ADT, arrived at my condo. The installer rapidly covered the items of installation and asked, without mentioning price difference, described aesthetic differences from the advertisement and the availability of a sophisticated 'Pulse APS'.

I have had ADT for about 7 or 8 years. I decided to replace my land line with the wireless system. June 26, 2014 the Tech come out almost 2 hours late. After he finished, he did not check see if was working properly. I set the alarm and left my house. When got back, the alarm would go off. I called to have somebody come back. After being transferred 3 or 4 different times and being put on 15 to 20 minutes each time, I talk with someone. They told me it would be almost a month before they could get someone out. I threaten to cancel. They sent in about 3 days. Still having problem, called. They wanna still schedule me almost another month. They crooks. They wanted to charged $99.00 for installation. Since they was almost 2 hrs late, I paid $79.00. I talked on phone and they agreed. I wrote on the check why I paid $79.00. They claim they could not process and wanted to charge me $99.

I had adt for approximately 3 years and last week my wife activated the system before she went to work. When I returned from work I tripped the alarm and it went off for about 5 minutes because I couldn't remember my passcode. Finally I called my wife and was able to turn it off and I noticed that no one from ADT called me to check. To my surprise I find out from ADT reps that they had been having issues with their signal and cell towers and that there was no way to know when the the alarm goes off. They been having these issues since March 2014. I work overnight and come home early in the morning and depended on a security system to protect my wife and kid and all this time there was no protection and ADT didn't care to inform me that they were having issues and my family was exposed to anything that could enter through that front or backdoor.

My fiancee signed up for ADT through a local vendor and signed a 3 year agreement. She tried to cancel within 10 months and then had to reinstate due to the high cancellation charges. Then we had an issue with an alarm that would not shut off and called into the service center. They stated the service was cancelled and we ended up cutting the power source. Since we thought services were cancelled we did not look to see if we were still being charged. It was an account we do not closely monitor and when we recently discovered we have still been charged for almost 2 years. We asked for a refund and they refused stating that there was a call but they did not refuse services.

I installed an ADT pulse system 6 months ago. I've had nothing but issues. The installation was OK. Everything is POOR. You have to deal with the salesperson for everything. Very dishonest and incompetent. The pulse system is horrible. The picture quality is poor. The system is not very user friendly. I couldn't be more unhappy. I was going to install the system in two of my other businesses. Now, there is NO way. I've voiced my complaints to the local reps, but to no avail. Now I tell everyone I know what a junk system it is and how dishonest the local sales people are. Stay away from ADT.

I had an ADT security system installed at my mother's condominium 1 year ago. When she passed away I called to cancel the service and was told I would be forced to honor the remainder of the 2 yr. contract. I was shocked and disappointed. My real estate company and its 17 branches were referring clients to ADT on a weekly basis and that practice has ended effective today. What kind of fools does ADT employ that cannot see the value of future business. In my opinion they are impostors.

Our home was broken into while having ADT. ADT informed us that our system had been offline for months and it was up to us to monitor it monthly. We then thought our system was working fine. Once our contract was up, we called to have it canceled to find our system had been offline for months AGAIN! We canceled to have a new company monitor our home that would notify us if our system was not working properly. 45 days later, ADT charged us another month after we had all their equipment removed which means AGAIN the system was NOT monitored and they have no notes of us wanting to end service. They refuse to refund our money stating we should have been calling weekly to make sure on our own that we were online. Not sure why we should call to check when we pay them monthly to monitor their system.

I have a system installed by ADT that is less than a year old. There are two faulty sensors that go off constantly. I have tried several times to get a service call but I never am able to get a Live person. After waiting 3 times with hold times of between 20 to 30 minutes I will never install another ADT system. Stay away!

I contacted ADT and requested one of their pros to come out and give me an evaluation of my security needs... Total rip - off!!! All he was concerned about was money... a supposedly 'free' installed system ended up being over a thousand dollars!!! Beware of ADT's lying ads people! I ended up getting a platinum system, wireless with no cost up front.. Fully monitored system too!! Do your homework... ADT is a rip-off.

Been trying to sort out an issue with a price I was given and a price they decided to charge me after installation was done. It's now been 3 months and I am no closer to sorting it. Not good.

We paid to have a system installed, and after two years it developed problems, so my wife called asked for a technician to repair. A person came over and did something and asked my wife to sign a paper. She unknowingly signed a two year contract. I personally believe this service is worthless. Think about it for a second; I am a smart thief and I broke into your house. The timer just started; 80 seconds later, a message is sent to ADT, tick tock tick tock, time is moving. Now an operator calls the first number, maybe 60 seconds have passed, then the second number another 60 seconds. Call the police another 60 seconds. We live in an unincorporated area. It would take a police car at least 10 minutes if not longer to get to our house. So we have at least 13 minutes for the police to come over. Remember I am the smart thief and in 13 minutes I am far away from the house with your laptop, iPad, and your brand new 3DTV in the trunk of my car.

We also have been having a similar issue to the below: For the 7 months the cellular connection has been faulty and our alarm sounds 2-3 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done everything possible to get ADT to resolve the problem with false alarms and to repair our present system. We are experiencing an ongoing nightmare with the lack of service and false alarms. We have no place to hide and having an ADT alarm is our worst nightmare. We have asked on multiple occasions to have the system removed from our house but can't get a technician to come out. They are only interested in what is convenient for them and do not have the customers best interest. Agreed!!! DO NOT EVER SUBSCRIBE TO ADT. Absolutely horrible due to their laziness could cause a lawsuit.

We have an alarm system that was installed by Brinks 10 years ago. The system communicates with ADT via a cellular connection. For the past three month the cellular connection has been faulty and our alarm sounds 4-5 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done every thing possible to get ADT to resolve the problem with false alarms and to repair our present system. The problem is ADT does not have qualified people to repair Brinks alarm panels with older technology and priority is given only when you threaten to cancel your service contract.

Was never ONCE informed that I was required to get a permit from the Dallas PD in order to have my alarm linked to the police. Only found out about it after the alarm went off and was called back 20 mins after it went off to tell me that the police would not be sent b/c there was no permit on file. Nice time to find out about it for the first time. I will say that Jennifer in customer service did do what she could to help and let me out of the contract a few months early but still very disappointed in having spent nearly $2k for people to simply monitor my alarm and not be able to do anything about it in an emergency.

After canceling a contract with them in 2008, and finding out they still had been automatically been taking a payment from an account, their customer service had the nerve to say that they could not even find my account to cancel until I found an original contract. And that while they had no record of providing any service, having a valid mailing address or phone number within the time frame they keep records for - they have a lot of customers which pay for the service without using it for insurance reasons. And although they have never sent me a certificate, which you need to provide insurance, it was more reasonable than the possibility that they made a mistake.

We had ADT for 3 years - the full contract term. We moved in 2013 and sent ADT a registered letter 60 days prior to the final month of the contract so they would not renew. Not only did they continue to bill us (which we had the credit card co reverse and block any future charges) but then they told me that there is a cancellation fee. I still get statements for $20.00 for a cancellation fee on a contract that was completed and not renewed, NOT CANCELLED. Told them to write it off or turn it to collection as it will never be paid.

We have had a carbon monoxide sensor going off in the middle of the night EVERY NIGHT. I called to complain and ADT said they can't do anything and have to send out a tech. The tech couldn't come out for 4 days. I set up the appointment. 4 days later and 1 hour left in the window after I took off work to be home they told me the tech had another job going long and would have to reschedule. They reschedule for that Saturday. One hour left in that window I call back and once again the tech isn't coming. This time they claim he doesn't know the system because it was from a company they bought out. So they knew when I made the initial complaint what my system was and then they schedule a tech who couldn't fix the problem and neither time did they inform me. I had to call. Neither time did they care about what was happening and we got the same robotic apologies most of us are used to when a company could care less. This company is a scam and I am counting down the days to when I can get out of my contract with them. PLEASE do NOT use this company!!!!

Over a year ago we had our phone service changed to U-Verse digital and unbeknownst to us the alarm system was disconnected. Since that time we have been unmonitored by ADT and did not know it until recently. ADT refuses to refund money or make any accommodations always referring us back to our contract which says it is our responsibility to maintain the system. We have tested it here at the house and it works locally but we had no idea that it was no longer connected to their monitoring system. After 14 months of no trouble signals or alarms from our system, a person might expect ADT to check in with us but as long as our payment checks kept arriving at their door they were happy. As far as the contract goes, we probably read it 15 years or so ago when the system was installed but really who remembers a complicated legal document that long; it's basically a trap.

Email for a quote and got a call back and I made a mistake on the business square feet, received a call to and gave them the correct square feet. The guy who called gave me the sales pitch and I told him I would give the owner the info and have him call him back. He told me that maybe I should have the person who do decision in the first place call and not me. I said really and he said yes... His name was Christopher **. Some boss have their employees do the research for them and then they make the commitment. I was thinking about adding a system at home. Don't think it will be ADT.

I, each month, have attempted to cancel my security service with ADT for six months. In spite of my letter and numerous phone calls ADT continues to debit my credit card each month. I have been lied to by the representative of ADT on each occasion and my credit card continues to be debited each month.

For 5 months we have had a faulted system panel with ADT. Our alarm goes off randomly at all hours for burglar, medical, and fire... alarm is not set, and we cannot get alarm to turn off. Neighbors are disrupted, scared, as well as our own home. We have spent countless hours, phone calls with ADT, put on hold, transferred to another dept. They can ONLY schedule 2-3 wks out for your service. We wait, and they are NO shows.

We are having a problem with our ADT alarm system. When we purchased our house, we inherited an ADT alarm system. It worked fine for years. If we had an alarm go off, someone would call us immediately. They would ask us for our password and then ask us if we were alright. Recently, our alarm has been going off at different times of the day and night - apparently for no reason. We had a tech come out and he said one contact was not making contact. He pulled it out a little further. It seemed to resolve the issue.

An ADT service person came out today to "upgrade" my Pulse System from a 2G to a 3G unit. He worked on the system for about an hour and a half and then left. Later, when I went to leave my house and arm the system discovered that the system was not ready and I could not arm to protect my home. I called the number on the work invoice and was on hold for over 5 minutes and then was asked to reboot the system which still did not work. I went to the keypad and the person on the phone did not know what any of the codes meant.

They will increase the price without giving you any warning. And when you call to ask why they increased the bill they will just say that the price went up and when you ask why you did not get a letter or any notification they just say you should have paid attention to the billing. They are very rude when you call and ask any questions, and keep saying they sent out letters but we have never once received a letter from them. I would never ever go with this company and I do not recommend it to anyone. They increase their price and will change when the money is taken out of the account whenever they feel like it.

I called ADT to question my bill after wallet was stolen and I cancelled my credit cards. ADt was unable to auto bill me anymore. I find out I can't cancel their monitoring service because I have a 3 year contract!! I NEVER use my alarm system! I spoke with 3 reps and was told I needed to pay $771! to cancel the remainder of my contract!! This is crazy and ridiculous! I will tell ALL my friends and family NEVER to use ADT!! This is robbery!!

In about May of 2014, I moved from Texas to Virginia. I was locked into a two year contract with ADT. So what I was trying to do was transfer my contract from the old address to my new address. Now they want me to pay to update the ADT system equipment at the new address, that is working just fine. They also want me to sign a new two year contract. The sales people were very not forthcoming with information I needed when transferring my services. I called several times and each time I was told something different.

I have been trying to cancel my service since Aug 2012 but unable to, even after calling customer service several times. I closed my credit card account just to force them to cancel my service. I recently received a letter increasing my monitoring fee for a service that I cancelled to begin with and service that is not worth it. I'm running out of options and wishing someone or somebody can help me.

To start, if you get a remote, never use it. Even when you are only pressing the unlock, it will unlock and then also have a panic alarm go off. Then, make sure to question them over the intercom when asked for the code. Make sure you ask if they want the digit code or word code. If they want one and you give the other, they still tell you everything's been cleared. In addition, even though they tell you they will call the primary phone every time the alarm goes off, they don't when someone has answered correct or incorrect over the intercom. So they immediately call the police. They say it's because if they call you, it might make a worse hostage situation. They don't think that calling to make sure you know NOT to enter the house or confirm maybe everything really is ok is a better idea. The person we talked to was not very helpful to try and make it better either, only kept saying how it was our fault and there system is flawless. I could go on. Sadly, this isn't the first issue we've had and I wish we had other security options. If we did and could afford to switch, we would. The only positive is that the original guy that got it set up when we moved in was great. He was from an ADT dealer though, not ADT. I don't have any positive ADT interactions.

Our mom who is in her late 70's had who she thought was ADT come and install a system. She signed a contract with the installer. Which we found out was not ADT but a company called SafeStreet. Our system has not been functional since it was installed. Faulty door switches resulting in our not being able to even Arm the alarm one time in the past year. When we call every month to fix this, they send someone, replace a battery and in a week it does it again. To go through the calling in is an hour process just yesterday 6/24/2013 with calls between ADT and SafeStreet because no one there can figure out who is to blame.

Every time, I am treated with kindness on the phone after waiting minimum 15 min. Then to be directed to another installer or whoever? I LOST MY REMOTE & IT TOOK 3 MONTHS TO GET ANOTHER ONE TO ME BUT I AM GETTING over the fact that this system is beatable!! Please make me understand as to how while I am the only one who lives here and I have neighbors on the left that are renting who think they own the subdivision as well the guy who bought the house directly across the street from my own business and home has told me right in our only conversation that he has (FELONY HOME INVASIONS) & WHEN I MEET SOMEONE I CERTAINLY DO NOT TELL THEM MY PAST ISSUES UNTIL I TRUST THAT PERSON WELL!!!! My alarm has a mind of its own & truly I am getting over it & gonna use your equipment for Xfinity!!!! Could not have a more disgruntled monthly payer. Thank you.

ADT contracts are THREE year contracts. There are charges for all the additional sensors and it adds up. ADT field reps and phone sales reps are not aware of the policies since the rules for each type of sale differs (my experience). We have had multiple billing errors and unauthorized bank withdrawals. I strongly do not recommend ADT as your security provider.

Signed to have an already existing system monitored. They replaced 2 sensors and the small batteries. This locked me into a 36-month contract which they would not let me cancel after two years unless I paid a penalty to buy the free security system, which was mine to begin with! I then had my landline disconnected and went to cell only. They didn't notice for 6 months and when I called and asked them how they could charge for services not rendered, they insisted that my contract required that I maintain a phone connection.

NEVER USE THIS COMPANY. I had an ADT system installed in my home, using their online ad for "free installation" which cost me $600 for additional sensors. This was fine as I wanted the added security and everything was fine until I was transferred to another state. I had not purchased a home yet and was advised by their service to leave the original equipment in the house and temporarily suspend my account until such a time when I purchased and was ready for installation. They offered me a $250 credit towards the new installation (even though their advertisement offers much more). I was already at a disadvantage but accepted because I didn't have much choice.

If I could give ZERO stars, I would because ADT may be the worst company I have ever had to deal with. I cancelled service and they required 30 day notice, which is fine, I guess. I called within the 30 days to reactivate and ADT said they could reactivate but that they require a new 36 month contract and would not honor the time frame from my original contract since I cancelled. Why? "Corporate Policy". Worse, ADT would not restore the service with the equipment that I have had for the last 4 years and insisted that I needed new equipment because my old equipment no longer worked properly. I explained that my old equipment, which isn't really that old and which was inspected about 9 months ago, worked fine. They insisted it didn't work fine even though my alarm went off 3 weeks ago, and ADT got notified of it. Rip off!

I inherited ADT when my original security system Brinks was eventually absorbed by ADT. When THEIR equipment started having a problem (the alarm system was not communicating - therefore if robbed or house on fire no one would be notified), I'm told that I would need to pay their $90 annual maintenance fee (which "We see you don't have that with us" - of course not, I ended up with ADT totally by misfortune) just to have someone come out OR alternatively, I could choose not to pay their annual maintenance fee, pay $86 for the first 30 minutes of someone coming out (just to look at the system) and additional fees for each additional half hour including labor, costs, parts, transportation, etc. So basically when THEIR equipment fails, and they are NOT providing security that we are still being charged each month for, I should have to pay THEM more for their screw-ups. Fortunately we were able to fix the problem ourselves (so forget them - I told them not to bother setting up an appointment because I would be shopping for a new security system).

Never get their service. They are only good to take your money out. If you call for sales dept they answer the phone in less than a minute. If you call with a problem I wait more than 20 min on hold. After talk with a representative who can't help me (Britney), she gone and send me a technician in 2 weeks. 2 weeks so I have to stay with the problem two weeks until they come. I answer her to talk with a manager. She put me on hold for 30 min...... Don't get this service ever in your life. Give your money to a charity is better, believe me. I pay the service 4 years and the first time that I have a problem they can't help me.

They suddenly increased our bill with no advance notice. When we questioned why, they said, after much prodding, that the patrol service was a separate company (hello ADT - you're telling me you have no control?). The one time my wife had to call for an emergency response, it took 25 minutes. They said we needed to convert something to 4G. They set up an appointment and then cancelled same day, citing 'shortage of parts'. We never heard from them again. These guys totally suck.

I had a new home installation scheduled today. The installation tech was very rude, wouldn't answer my questions, and made me feel like I had to go through with the installation. I asked him to leave and he refused! I had to force him out!

I live in Canada and the monitoring center is in Texas. I wanted local sales to call but the operator insisted for all information. I picked how do I know what system I like until I see the system. I didn't want to commit until I see it and give the okay. Thanks. I could no get anyone to keep.

My 84-year old father signed up for ADT after a sales rep came to his house with high pressure sales. He basically refused to leave the house until he made a sale. My dad doesn't hear or see real well. I don't think that the contract was really explained to him where he could understand it. It was a three-year contract the agency said but I can't find a contract in the house and my dad always keeps all his papers. He had the system for about 18 months with 2 of those months not even working.

I have been with ADT for 39 months. I don't really have a complaint to file, but on those occasions when I see a service quoted at half the price that I pay, I feel overcharged and not happy about that. I paid close to 1100.00 dollars for my set up and just under $50 per month. Other systems that are self-installed such as Simplisafe is on my mind, but will decide after more review and consideration. I don't use my alarm 24/7, but I do feel better when I am away from home. The siren during a test hurt my wife's eardrums, so I don't engage it every night for fear it would either scare us to death, or further aggravate her eardrum problem.

ADT installed a faulty transformer, which was discovered when our entire system went down. A tech wasn't available for over a week, leaving us with no fire, CO2 and alarm protection. We were finally told that someone would be available the next day if we wanted to pay OT - a minimum of $400. They offered to reimburse us for 3 months of service - less than half the cost. We asked what constituted an emergency to get someone out at no charge and were told the transformer blowing up and starting a fire. No logic worked. If we didn't have a contract we would cancel our service immediately. Unfortunately we are stuck.

I am writing this in regards to how me and my mother has been treated from Protect Your Home. We first contacted a ADT ad out of our local phone book at home. They set a time for a rep to come and talk to us about installing a security alarm system in at my mother's home. To make it short, We found out that the person that was sent was a impersonator. We have been trying to get the money back. We cancelled the contract during the time specified. They have been blocking our calls. I do want to take this to the authorities and report them.

Third alarm system in ten years from them! Started off by charging an early termination fee and not allowing the moving existing customer discount as promised via telephone despite charging me for the monitoring for the entire contract period of the old system. The May 2014 installer spent three hours of the day back and forth on phone trying to get all that straightened out. Agreement was they were to install wired equipment where possible and only use wireless if no choice. They used mostly wireless and system did not work. They installed and charged me for the wireless receptor knowing that the area was AT&T and would not work since Verizon only works here!

After my purse was stolen in January 2014, my husband and I decided to get an ADT alarm system. He had ADT in the past and so I readily agreed. The installation took over three hours, because the technician kept trying to sell us things that we did not need. We NEVER EVEN SIGNED A CONTRACT and so we are not even in a legally binding contract! ADT took out two payments in one month. When we called, we were told that they could not help us because our account had been transferred! We NEVER gave permission for that. We have emailed several times and still have not gotten any response. The last action we have taken was to stop our bank from letting them debit our account. I wrote them a letter telling them that we were not legally responsible for this contract. That was over a month ago, and we still have not heard anything. DO NOT DO BUSINESS WITH ADT.

I used ADT at my previous house without problems. At this house, I signed up for automatic payment using credit card. That never happened. I kept getting paper bills. Then I signed up for automatic payment using my checking account. Now the payment is being deducted from my checking account as well as I am receiving paper bills asking for payment. I called them, asked to speak to a manager. The manager confessed a new billing system has been causing problems and removed the charge for that one month. Now I got another bill saying the charge has been removed but they have charged again for the next month by paper in spite of having deducted from my checking account. They threaten to send to collections.

I wrote a check for installation only, and he cashed it - but also ran it through my bank as an additional ACH transaction for more than the amount I wrote the check for. Then, not knowing that, I wrote another check on a different bank account for both installation and one year of service. He also cashed that check - and also ran that check through as an additional ACH, for more than the amount I wrote that check for. I had to go to both banks and cancel his unauthorized ACH transactions. He is a crook. He lied to me about so many things I won't begin to describe. Even personal things about his family - he couldn't keep anything straight.

When I moved to Angier, NC in December, 2013, I received a phone call trying to sell ADT Security to me. My first question was - "Do you have the "life alert" button where you can talk to someone if you are hurt? " Answer was YES. That was a lie. She told me the price of $45.00?? per month and I knew I could get the life alert for $29.00, so I told her I was not interested in it for that price. She replied - What if I can get it for you for $35?? a month, would you be interested. I asked again - and I would have the life alert system? She replied, yes and set me up for the install the very next day, which was Christmas Eve. The man arrived and hooked up the system. When he was ready to leave, he gave me the key fob. I asked him at that time about the life alert pendant - He said he would need to call the office to see why they did not send the pendant with the other equipment. He said it was probably because they were out of them. He actually called and verified that they were "out" and would mail it to me or get in touch with him and he would return to deliver it. After he left, I realized that there wasn't even a voice contact thru the system he installed.

I gave them 2 credit cards to bill. One for monthly charge and one for installation. They mixed them up. I called and said fix it or I was going to cancel on a Friday and they said it would be fix by Monday. He I sit passed the time I can cancel now, and still no money back after 3 weeks. They also was pushy about selling me a lot more than I wanted or needed. And did a bite and switch with the wireless key pad. Would not recommend them.

Here is my story. I called them because I see their signs everywhere and I thought they were good. Well, the salesman was quick to show up. Same day no problem. After I signed, I wanted the installation as soon as possible. Salesman got the contract signed on Wednesday and called me Thursday to offer installation on Saturday because they couldn't on Friday. Well, I took the off, canceled all my plans and waited until Saturday. I had a 8:30-12:00 window. It was 11am and nobody has showed up. I called and they said, "Ok, let me get all the information and have that department call you." They asked me for a good number to called. I gave them my house number because my cell phone didn't have good services at the house.

I've had ADT for almost three years (three year contract). They have raised my rate during this time - however that's not my main concern. I needed a new key chain remote, and had a technician order it. ADT called me to confirm that it had been ordered, and scheduled an appointment to come out and drop it off. The appointment was scheduled on a weekday and was scheduled three weeks in advance. I was called 30 minutes before my appointment window began, and was notified that they were canceling. After multiple calls and eventually speaking with a supervisor, I was told that multiple technicians called in sick and that some even called in and quit.

First of all you cannot get through except by long (20 minute) wait time and the automated phone never works so even if you have an extension number it never can recognize it. I paid every month for 3 years for ADT service on a home that I have been renting. ADT took my money and raised prices many times without my permission and then the service went to some other home. In other words my house was never covered. I have no idea why and neither do they. I only found out when I was cancelling the policy I thought that I had and they had my money go under someone else's name and someone else's home. Finally they determined to refund what I had paid over the years, but sent the check (unknown to me) to the other home. Now I am trying to rectify that. Paul ** is inept.

I had a salesman come out (per my request) to assist with issues regarding bad window contacts. I have been an ADT customer since 1991 - WHATEVER! That seems to mean nothing to this company. I sat down with the salesman (who, on Facebook says he "USED TO WORK AT ADT"). He told me my $250.00 rebate from the new contract would be forthcoming but to be patient. I KNOW how rebates work and that it takes some time. I asked him numerous times, as well as the installation person that came a few days later, that I, and I stress "I" did not need to call, submit any paperwork, etc. to get this done. I WAS TOLD NO IN NO UNCERTAIN TERMS.

Signed a contract with Elite/ADT in June of 2011. Cancelled my policy after 36 months of service. They claim to have a contract signed in November 2011. I said that is forged by the salesman. Payments started in June 2011 before I lost my house to a major flood and had to rebuild. They say tough. Don't deal with this company. I didn't have service for two months because they didn't have a technician. Just terrible overall. I am contacting the states attorney as I type.

Contracted with ADT in 2011. Thought this was for 2 years. They say it was for 3 years. Never received any information from them. Moved to another home in 2013. Did not renew with them. Instead went with a competitor. When I originally got their system, they advertised a $150 rebate - $50 from the installer and $100 from ADT. The installer told us he would fill in all the paperwork so we would get the rebates. He never did and after calling both the installer and ADT, they informed me I had gone past the required date for the offer. They have been continually calling about a $157 bill they say I owe and now has given my case to a collection agency. I have offered to pay the difference of $7.00

We got ADT June 2013 and were told that we were not under contract. I specifically told them that we did not want a contract because my GM had issues with another company that had her under contract. Now we want to switch and they tell us that we are under contract for 3 more years and that it will be approx $1200 to buy out of it! We never received any paperwork from them and ADT National says that we have to take up the issue with ADT Atlanta, whose mailbox is full!

I had Protect Your Home Install an alarm system at my residence. I told the technician I wanted the integrated smoke alarm system and it said in the contract that this is what I was getting. I told him repeatedly that I would be away from my home for an extended period. I just found out the day before I am leaving that this was not installed. Protect Your Home is saying that they can't get a technician to install it until after I leave, it would cost me $700 to delay my flight to wait for them to have a technician show up. Why didn't the technician install it in the first place?!

I bought the ADT system through a 3rd party, kept it for over a year and paid perfectly. I moved to another state and because I was under contract I transferred my services, continued paying my bill. Checked my credit report and found that ADT charged my old account off so the 3rd party has me in collections. I called ADT. They said they couldn't help because when they installed my service at my new home my fiance signed the papers so they gave him a new contract. I had spoken with them several times while trying to get services transferred and was told it was not a problem. So now they have charged back my old account and they want me to pay them for services that I have been paying for each month. I don't know how ADT screwed this up but they are so unwilling to help it is ridiculous!! When this contract is over I will never use ADT again and I will tell anyone who will listen exactly how ruthless these people are.

I was a customer of Broadview Security (great company!); however, they were acquired by ADT and everything in service and support fell through the cracks. After the transfer of my contract to ADT, my alarm would go off on its own and after 4 service men and re-drilling holes for new contacts, it finally stopped. Each man claiming a different issue and each time failing to fix the problem. Don't even know TO THIS DAY what the issue was... And WHY because they never told me!!??? Not to mention, once I sold my house and tried paying the balance over the phone with a rep not once but TWICE because they kept sending me account balance due letters. They send me to a collection agency!!!

I signed up with ADT in September of 2012 after learning of multiple break-ins in the condo building I was renting in. The installer came and agreed to change from a three year contract to a two year and I was going to get a $50 credit for a referral and the person who referred me was going to also. They were great about getting the install done right of way. $44 a month for a cheap out of date wireless alarm with the built in cell, two door contacts and a motion detector. The alarm panel looked as if it was something out of the late 90's. I have a friend who works for Vivint and couldn't believe for what I was paying how cheap of a system it was. They also frequently send out letter stating that they are going increase your monthly bill. Also the $50 referral was never added in, I called months later and they said, “no, we no record of that,” and that took weeks to get straightened out.

I have had this system for almost 3 weeks and I cannot say anything good at all. From the customer service, down to unresolved issues, to my alarm going off on its own, to not being able to see clips from the camera. I had a "manager" out to try to fix my issues and all he said was "There's nothing I can do. I don't know why", and left. Ya really! I have called so many time I cannot even count.

I had the alarm installed on May 5th. Since then one of the sensors has not worked properly for 8 days total. My ability to reach anyone has been difficult. The first time it took a repairman 5 days to come and correct the problem. The same senor malfunctioned this past Saturday May 17--today is the 20th the alarm is still disabled. The service is awful.. A dog or a large loud bell might be more efficient.

My alarm went off at 2pm for no apparent reason, and I can't turn it off. So I called ADT for that problem. Lakeisha, from ADT, asked me to do a couple of things which I did, but the alarm kept on going. She told me I should get the backup battery out of the keypad to power off the system, which I wasn't able to do, because I can't pry it open. We talked on the phone for over 30 mins while the sirens were wailing loudly. She said ADT can't do anything about it from their end. I asked if a technician can come to help me, and she said the technician will come in 2 days, meaning I (and my neighbors too) will have to bear with that noise (if I can't make it to stop) for the next 2 days. THIS was not the first time!

ADT is the worst company. We have a companion service for my 84 yr old mother. It never works, their employees are clueless. They have more reasons to not provide service than they have to fix the problems with their service. We've tried for a month. Sam and Eric are both useless and don't return calls in a timely manner. They both have more important things than the customer that pays their bills.

I had an alarm system installed. Of course it was another $180.00, above what I was quoted. The system failed and my home was burglarized. The company came back three more times, each time swapping out the console and contacts. Still didn't work so I requested it be taken out. They lied repeatedly saying I would get my money back. Instead they damaged my home, didn't get my money back and now they are putting me in collection for $900.00. Great company!

After spending well over $1,000 to set up sensors in my house, I started getting a zone 10 error which did not allow me to set my alarm. I would check all the windows and everything was secure but I could not set the alarm. I called them when I got to work and they said they could not help me unless I was in front of the alarm. The following day I took the time before work to be in front of them and call them and was told that the system was working fine but there was a zone 10 problem so we cleared and reset the alarm. When I actually left for work I could not set the alarm so I called from work and of course, they can't help unless I am in front of my alarm. They said maybe the battery needed to be replaced. Not being even 3 months old I told them to send the battery.

I am having a lot of problems with ADT Security. My alarm system was beeping and when I tried to close the alarm, my home phones got dead. As my phones have to run through ADT, I am out of phone lines for last 5 days and it will take 4 more days for them to fix. The customer service is bad and rude. There is nothing like emergency response. I will be out of telephone lines for a week. Time Warner came to our house the very next day when called and they said that ADT needs to fix the problem. ADT does not have anything like next day service. No Priority service. Horrible service. Please look for something better when you shop for a security service.

I am having issues with this company, and I was totally surprised when I called to tell them to see why they took out yet another payment when I not only sent them notification by email and by phone that we were changing security companies due to their rate increase and the fact that the alarm would go off, but no one would call us, we had to call them? Then they said we were out of date and needed an upgraded system, so I figured my two years was up and I have all my systems with AT&T and I trust that they would do a better job, so I sent notification to ADT. Never heard anything from them regarding changing then got charged for another month that they were not even monitoring our home? I called and they tried to tell me that we were under a 3-year contract and we would owe 75% of the remaining bill.

Renter beware. I have been a customer of ADT for several years as a renter. The latest place of residence lease came to an end, as the home owners want to put the home up for sale. I called ADT to turn off service and was informed I will have a $600 termination fee, as when they transferred my account, they started me on a new contract FOR THREE YEARS! Why would they sign a renter up for a three-year contract when the renter has no control over how long they will live a leased residence? Renters beware and pay attention when transferring service, because this is another company that will bind you to an obviously unreasonable contract if you don't read the fine print and is unyielding regardless of customer loyalty and unforeseen situations. They even asked if I wanted to leave the service on, even though I explained that the homeowner has put the home up for sale and will not renew my lease!

This I thought would be our third year with ADT only to find that it really isn't ADT, it's an "authorized" dealer. I feel they lied to me, misrepresented themselves, and were rude and not willing to help. The ad has ADT in big bold letters and then in much smaller letters protect your home. I read it as ADT protect your home like they would protect your home not hide the name of their company. They refused to give me my money back, they said I can gladly go but I have to pay a buyout fee. Totally dishonest!

After our alarm went off twice in the middle of the night for no reason, we called ADT and they concluded a technical difficulty with surrounding cell towers and that it would be resolved later that day. For the next three days, it continued to be a problem - the alarm going off every few minutes to every few hours, and the 2 "fixes" they gave us to silence the alarm did not work. Eventually, unplugging the device we were paying for was the only option. I had to call in everyday, wait times ranging from a few minutes to over 40 minutes. I tried to use the online callback feature - they called back bright and early Sunday morning after my Thursday request.

Switched to ADT from another alarm company few days back. The alarm system "seems" to be working fine until we realize that in case of the alarm, ADT does not get notified. The customer rep keeps talking about checking "power outlet" despite telling him that the same outlet was used by previous alarm company without any issues. The online log shows activity being logged when alarm goes off but for some reason, ADT claims they do not get notified. After escalation, all I heard was a tech support will call to schedule an appointment. Is it just me or is this the basic requirement for an alarm company to ensure they put a system that will notify them? Very frustrated right now...........

I moved from my home in TN. It sold on May 2, and I called ADT to cancel my alarm service. It was cancelled. However, I was billed through June 2. I called ADT and was told when I cancel, I have to pay an additional 30 days. What????

Do not trust your property or life to this security business. Damaged property with installation; poorly monitored system when it chooses to work at all; incompetent technicians; little to no supervision at any level. And the US Government, as criminally negligent as they are in everything that they do, found these people to be in violation of FCC rules regarding what ADT does best: abuse and rip off customers and potential customers. Buyer beware. Go elsewhere. You have been warned. Read the online complaints lodged against them with the BBB and you wonder how these people doing what they do can in any good conscience call themselves a security service. The ultimate in irony. Actually, they are just another sad pathetic commentary on the decline of the USA!

In 2011, ADT send us to 2 Collection agencies for nonpayment. For 3 years, I had to deal with the issue and today I discovered the ADT's BIG mistake as they applied our payments to a different account. BE AWARE PEOPLE!!!

I signed up w/ ADT only 5 months ago and the system has worked for only half of that time. Back in late March, systems stopped working. They sent a tech out (after I confirmed the problem was not a house electrical issue).... 3 hours into his "warranty" visit (ie. costs covered) he called to tell me that he finally found the problem and it was not an ADT problem, but rats in my attic apparently chewed through the wiring. And he was now going to have to charge me the $105/hour back to the time he arrived. What?? No one ever quoted me $105/hour? What security technician should charge that? So... $300+ in I asked him, "How much longer to fix the problem?" His answer was 10-15 minutes so I told him to go ahead. When he left, he said he could not fix the problem and that would be $495 please. When I argued it ($495 for an ADT person to tell me I have a rodent problem and my ADT system is still not working??), his answer was, "You'll have to take it up with the billing department."

Wife and I called ADT and scheduled a consultation. We then rec'd 1 to 3 calls each day from dealers wanting the biz, some were very rude. We then cancelled the consultation. One day my wife came home alone and there was an unmarked truck behind our gate which we always keep closed for our horses. The driver said he had not been told of the cancellation.. She told him to leave (the poor driver did not know that he was in danger, entering a gated property, my wife carried a weapon and if the stranger would have moved toward her it would not have gone well for him). When I arrived home, he was blocking the driveway to the gate and would not move until I stopped and spoke with him. Needless to say, I ran him off. I then once again endured another phone call with ADT and told them I would call the police if the harassment did not stop! I am still receiving 2 or 3 mailings from ADT a week. People... do not open up the can of worms known as ADT! You will not be able to get rid of them... They themselves are a security threat!!

When they started double dipping, we shut down our acct. Then they started saying we were behind when in reality we were months ahead due to double dipping. Then they got smart and started changing the amount of the cost of the system, when they clearly stated in a contract that they would never... Lastly, after we started paying them monthly by check after 7 months they started returning them to our bank... They called so many time to complain about - we owed them money. My husband had our tel. changed. I have never in my life had to deal with such a company before. They are like the mafia. Please do not - I beg you not to ever, get ADT.

I'm not sure I want to spend a lot of time here after almost an hour - again - on the phone with this company. Where to begin. The installation was shoddy (like running lines poorly and across storage spaces that rendered the space useless - instead of just running lines along the wall - then having to pay them to re-run the lines better; installing an above door piece of equipment that subsequently fell off and now they want something like $150 to reinstall, i.e. screw back in, their shoddily installed piece. Meanwhile, they keep charging for the monitoring).

My mother just passed away and her will placed my sister and myself, along with her lawyer in charge of the disposition of her estate. While most of the estate was taken care of, there still were some things of value in the house of which we wanted protected, through the home protection offered by ADT. I received a call one night stating there had been an apparent breach of security to the house. I finally found that there was some form of power interruption to the house. I ask for service that day(Sunday) to continue service. The CSR informed me there would be a charge for someone to come out that day, of which I accepted. Roughly 15 minutes later, I received another call from ADT telling me that the area manager had said no to the request for service and the first time available was that Wednesday.

On Friday 4/18/14 at 10 PM, I was unable to arm my ADT home security system. I phoned ADT and waited on hold for 15 minutes. As the line began to ring, I was suddenly cut off. I called back and again waited 15 minutes. This time I spoke to a nice customer service agent. As we began to discuss the issue we were disconnected and ADT did not attempt to call me back on my home line (or any other line).

I contacted my local ADT Sales Rep to upgrade and reactivate the system that was installed in our new house after moving in. The rep came out right away and surveyed my needs, calculated the upgrade cost, drew up the paperwork, collected my credit card information and made an install appointment. All normal business up to this point. The next day, I find that my credit card was charged for the upgrade charges. A week later, the installer NEVER showed up for the appointment, NO ONE EVER CALLED ME. I called the company a few hours later and was told that the installer called in sick.

When the representative came to talk to us about the product and everything we were getting, she made it seem like it was a great deal. After she made us sign and give her a check for $500.00 dollars for "installations and equipment", I find out everything she told me was a lie because after we got our system install we find out we got jack for our money. This was and it will be my last time with this company because to me I don't feel safe with what I got and I pay almost $600 dollars at the end for a system that has nothing. I called the office to complain and they didn't seem to care at all.

After installation of the new Pulse system, my alarm went off twice without any input. The first time, I was able to disarm with the fob. The second time, I could not shut it off and that screaming box continued for quite some time until it finally wound down causing our security and neighbors to come and check on us.

My alarm system went out completely over a month ago (March 23) so I called and was told they would send a tech to repair it on April 30th. Got a call yesterday telling me they had to rescheduled my appointment because there was no tech in the area. The earliest they could get someone out would be May 23rd. My husband just had an alarm put up on his company warehouse the next day, 5 miles down the road. So if you're going to fork out a lot of money, they will be out asap. I've been with Brinks/ADT since 2008. As of now, I'm looking for a new alarm company because my house has been unsecured for 2 months, and I find it very ridiculous that there has not been a tech in my town for 2 months (besides at my husband's co. warehouse). I'm very disappointed with ADT and would NEVER refer anyone to use your service.

Sold system, with Military Discount that apparently does not exist. When I tried to cancel in first 3 days, operator told me they would follow up. No follow up. Now past time to cancel. Told locked in to 2-yr agreement. Called to buy out of contract. Told it was 3 yrs and $965.13 to buy out of it. They are attempting to charge me for 36 months of $45.99 which is the monthly alarm fee.

Do not do a deal with Absolute Security that reps ADT in Atlanta area! They say they are ADT and you get completely screwed in dealing with them. I had moved and ADT has a free transfer but they did not honor it and both companies could care less! Customer service is one of the worst in call center history... Really poor, poor company. Then they have sweat shop collectors trying to get fees they are not owed...

I am really frustrated with ADT Security Systems. Have been their customer for more than 6 years. Every time, when I call to cancel, they state/scare that there might be a threat to the house or my valuables. I got promised 6 months free service after my last cancellation call and which ADT did not fulfill. When I called today, I am on hold for the past 25 minutes... still holding on to cancel the account.

I installed ADT over 15 years ago. Recently, I have sold my home and moved into a home without a security system. I decided to shop around and possibly go through my cable company... After thoroughly looking into this option, I'm sticking with ADT!! I've NEVER had an issue with ADT. Any time I have had a concern, my concern was addressed immediately, resolved and done so very professionally.

I am informing a class action attorney about ADT unethical and fraudulent charging practices. We must stand together and show ADT that just because they are a large corporation, they cannot steal from people and get away with it.

We have had no less than 8 "service" calls to get our simple ADT system working since Sept 2013 (now Apr 2014). The system still does not work correctly. Most of the installers do not know how to route telephone wires we have found. The last service person told us that the problem is that a relay in the wall unit is "fried." He did not know from what but the line seizure was disconnecting the phone line and not giving it back. He said we need a new unit. Well -- the last straw -- just happened. He was supposed to come out and replace the unit. Instead, he did not have one on his truck so could not. When we called to make a new appointment we were told we need to BUY a new unit! Months without any alarm system and paying for it every month and now we have to pay to get a working system. And get this, we paid extra for two sensors for two doors. It turns out that the installer could not install them and ADT would not refund us the money.

Before signing contract told technician that the house was a rental and we would not be staying there for 3 years. Wanted to make sure that the equipment could be moved from one location to another without a problem, fee or extension of contract. Told we owned the equipment and all we had to do was to contact them and they would come out and move it for us with no charge. When came time to come it, called company and was told it couldn't be moved and would have to buy all new equipment, charged a moving fee and have to sign a new 3 year agreement.

My alarm system at my house was out of service for 6 months because the previous repair person terminated the wrong wires at the d mark..... then dealing with customer service...... Well how do I sum up numerous phone calls to ADT who gives me the run around? Mmmmm. Well root canal is a more pleasant experience. They finally sent a repairman who knew what he was doing.

We have been a contract customer of ADT for over 20 years. On a recent inspection included in annual fee it was necessary to change the battery. The engineer warned us we may be charged, but challenge it. We were invoiced for attendance by an engineer at our request although the engineer was already with us for the inspection. When I challenged the charge I was told to write to the company. I looked for email address on their website and there isn't one. When I phoned back to ask for their email address, they cancelled the invoice as "a gesture of goodwill" which is laughable when they had tried to charge twice. CON TRICK.

We had service with this company for the last 5 yrs. First it was ADT, then Broadview Securities, then Brinks, and now back to ADT. Had no problems at all before company changed back to ADT. We had some terrible beeping sounds coming from control panel right about New Year's 2014. This happened on a weekend and after several complaints, phone conversations with at least 5 different individuals over a 2-day span, nobody knew how to stop the beeping. In the meantime, our 4 dogs howled and wouldn't stop. Our oldest dog had to be sedated because she became so anxious, we feared she would die.

The sales person totally lied about how the bill would be handled if we sold the home; we would have never signed the contract. Should have read the fine print in the two page contract so ultimately my fault. Should never believe anything a salesman says. Cost me 3 years for 1 year of service. If you do need any service, their people are like speaking to walls; just want the money.

The system just went out. We immediately called customer service and did what they told us to do, like unplug it and plug it back in, check the battery, etc.... They told us that they can send a technician out, but it won't be until two weeks later. Our home has been robbed before and that's why we had the system installed. What are we suppose to do, and why is it going to take two weeks before someone comes out? I'm highly upset; our home will not be covered for two long weeks and ADT does not care. We are thinking about switching companies.

I called and cancelled my alarm and was told I had to wait 30 days. I had called March 10, 2014 and cancelled. Today is April 21, 2014 and they withdraw another payment from my account. But guess what, they removed the money from my checking account. I have to wait for up to 30 days for the refund and they are mailing me a check. Businesses wonder why consumers are fed up with them. Guess what, this is one business I do not like. Their records indicated I called and cancelled on 3-10-2014. A VERY UNHAPPY CONSUMER.........

I called ADT. They came out and said, "Sign here". I am a busy person and didn't pay much attention. They were friendly. Turns out it was a 3 year contract and they didn't say a word about it. When I called to cancel after a year, the sales person who originally sold it to me said to hang up on the collection people when they call because they never asked me for my social security number. This is very dishonest. I hope we can gather enough people who have had this happen for a class action lawsuit. They obviously do this often because they are prepared with a comeback for anyone that complains.

ADT Security Services claims that we have not made any payments on our account. Meanwhile, I have been sending payments on time every month through my bank's Web Bill pay service. ADT has no clue where these payments are. My bank has all of the correct info and the payments are being withdrawn from my account. So far almost $200 are unaccounted for. We are being harassed with collections calls every day. Numerous times. Every time we have to explain the situation to every person we speak to because no one knows what is going on. Hold times are horrendous. We have wasted hours on this matter. My bank has faxed payment histories to their payment resolution department and I personally have faxed several printouts as well to no avail. We are trapped in a contract which would take $900 to cancel. Please do research and go with another company. Do not deal with this company. The level of ineptitude and incompetence is incredible.