ADT Reviews

I have been battling ADT for nearly a year. I have made numerous phone calls which have only yielded empty promises and lies by ADT. They have never completed work as promised, or the credit they have promised time and time again. I have had to involve my bank and evoke my right as a consumer to initiate a charge back against ADT. This has only resulted in them creating an invoice for the work they never completed as promised and then threatening to take me to collections plus cancel my contract and impose extortion like cancellation fees. This company is a disgrace, dishonest and incompetent. Small business men and women stay away from ADT!

I am 63 yrs old and physically disabled with a social security income of less than 800 dollars monthly. I had been a adt customer in my manufactured home for 4 1/2 yrs with a 5 yr contract. Due to be fulfilled in Jan 2015. Disaster came into my life, when my husband of 23 yrs, who is 58 yrs old and healthy, suddenly had to have quadruple heart bypass. He was on unemployment for 8 months when this happened, and so the bills soared to where I couldn't afford my medicines or food or anything but the basic water and electricity. I have always paid my bills on time and so I called the companies that I had for things like cable, etc. They all were kind to me and DID not charge me a early termination fee, except for adt. Now I thought that after 4 years and 6 months of paying my bills on time, never getting any credit for the many, many times that my service DID not work for months etc when I requested credit and never got it, or when technicians DID not show up as promised to fix my service etc,etc, that surely with my situation that when they offered to cut the rate for me, and I explained I had no money my bank statement had a 0.00 balance.

After reading these other posts, I am extremely upset that these practices have impacted all of us and there are common experiences. I received a marketing flyer also from ADT when we moved into our new house. The marketing is deceiving since it also appears as though we are working with ADT but it is truly the authorized dealer. The installer was supposed to arrive between 3-6PM but ended up arriving at 7:15PM. This doesn't help when you take off from work early. When the installer arrived, he told me this was his first job alone. His manager sent him after another job that ran late by himself for his first install. The installer was not happy because they typically have another senior installer helping.

I had ADT install a "PowerSeries" security system two years ago. I do not want to renew my contract with them. They told me that if I don't renew the contract, the security system will no longer operate. I thought that it belongs to me now and that I can elect to not have the system monitored while it will still sound my alarm if tripped. Can anyone tell me how I can continue to use the system with the monitoring contract with ADT?????

ADT uses ProtectYourHome as an "authorized" dealer and we have had nothing but problems with our cancellation of ADT because of the dealer. ADT does NOTHING to help with problems with THEIR dealers. We were told it would be 30 days before we would receive our money (over $200) from the time the equipment is picked up (I had to call to arrange this). The equipment has yet to be picked up. DON'T EVER DO BUSINESS WITH ADT!!!!

Had received a flyer offering ADT service so I called and made an appt to have someone come out to install a system. The company who responded was Protect Your Home. The installer was at our house for 5 hours, visiting part of the time and I had to remind him we had things to do. Long story short the company offered rebates which he "forgot" to leave for us. When I tried to reach him I didn't get a response until I threatened to cancel. Then he didn't send the info again. I called to cancel the service and still waiting for them to pick up the equipment. We are owed money from ADT for monitoring for next month and money from the "dealer" for an app we paid for. TERRIBLE SERVICE!!

When I moved my 90-year-old mother into our new home, I wanted a security system to monitor open/close doors, and the emergency connect button, like Life Alert. We had to call the technician back 3 times after the initial install because we found out that it had been interfering with our DSL and phone line with Frontier. Believe me, I am no fan of Frontier, and the "he said, she said" between the two was mind-boggling. After a year of substandard DSL, Frontier finally escalated to a SR tech and, lo and behold, it was ADT causing the problem. In addition, when we recently burnt a pot, and filled the house with smoke, we discovered that ADT had disarmed that as well! For a year's worth of non-service, lousy internet, and no smoke detectors, I got a month free service, NO CHARGE for the tech to fix THEIR screw-ups, and a free GSM (whatever that is) to "fix" the problem. $600 down the tubes and another $800 if I choose to end the contract THEY never fulfilled!

On my contract it is clearly marked that I am to be billed monthly. Today got bill for $137.97 for 3 months of service. Representative said there is nothing she can do. Doesn't seem fair. What can I do? Thinking of cancelling service.

The Alarm system has never worked properly. The equipment installment is obsolete, outdated. I own a couple of fast foods and it is the worst security system I have seen and very expensive as well. I decided to go with the competitors. Businesses out there, do not invest of this Alarm System with ADT.

I have an alarm system that I purchased, but not from ADT. I had this alarm for several years. I guess there is a thing that alarm companies do that they sell all their accounts out. ADT bought out the company I was using. I was monitored by them for approximately 10 years. I stopped using them because they priced me out of a reasonable rate for monitoring. I stopped monitoring services all together. Recently, I decided to start again but was unable because other companies said it was locked out and I would have to purchase all new equipment to get set up.

I recently moved to Columbus, GA for work related reasons. I elected to rent instead of purchasing until I had gotten the feel for the city. The house already had an ADT system in place and wanted for ADT to come and Activate a Code to get the system up and running. The only choice was (according to my Sales Rep) It has to be monitored at a fee of $42.99 a month total of payments 1547.64. Nothing was added/upgraded to the existing system. It was only to have it monitored with a 3 Year contract when I have only signed a Year’s lease. It was explained to me that after 1 Year wherever I moved nationwide I could have a free system Installed and carry the remaining 2 years still left on the Contract. Furthermore, it was never relayed to me that I had 3 Business days to cancel. I could have spent $1000 on a new updated system and taken it with me!! ADT's Sales Agent John ** is 100 times worse than a Back Alley Used Car Salesman! Get Facts and don't let your Security overwhelm your Broke Bank Account.

ADT is the WORST... STAY AWAY... false advertising as to how much the initial cost of installation is... me. Had them for 5 yrs. This yr, my alarm goes off randomly... Two days in a row, the fire alarm went off falsely and fire trucks, ambulance, cops, etc., came. One day, they came two times in a hr... Broke into the house because we were not home... Burglar alarm goes off all the time... Had numerous techs here. They don't know their left from their right... only a senior tech does, and they are rare.

An eighty nine year old woman with cognitive problems signed up for services she did not need. The flashing light and the alarm (when it goes off) causes her increased anxiety. I reported this to her Dr. who sent a letter as requested by ADT. A disconnection was scheduled for July 25th. Mid-morning of July 25th the elderly woman called me to say ADT called and she cannot understand if they are telling her they are not coming.

While on vacation, one day the alarm siren began to continuously sound. In troubleshooting over the phone with my neighbor, ADT concluded that the panel was bad. But earliest appointment was 2 weeks later. We ended up killing power to the system and staying unprotected. Technician came and replace the board behind the control panel. Did some testing and left. We later found out that the replacement board could not communicate with the wireless sensors, therefore our wireless zones offered no protection. Another appointment 5 days later, when they called to reschedule for the following week. I asked to cancel the service, to which they replied they could pass by in 2 days (really, so that day wasn't available when you first checked availability?).

ADT has a collection agency calling me for $141 on a house I moved from almost 8 months ago and on which I paid almost $800 early termination fee. Someone from ADT was supposed to call me but so far nothing.

First installation tech didn't finish and showed up hrs late. Stayed till 10pm at someone's house - very inappropriate flirting. First day after installation - error/defective readings from 1 sensor and within days 2. Tech promised to come back and phone in to set up appointment for 1 more FREE sensor installation, didn't bother to ring and missed own appointment. Called someone else, came by with no mention of installation charges. Asked for card number because "boss needed it" and after I specifically notify/confirmed with him if said installation was free, he brushed me and said yes. Moments after he leaves, my acct was charged $140. Called corporate and received very odd speaking rep who connected me to a supervisor who did not give two !@#$% about my situation and simply read off her computer.

Called ADT to inquire about their new program (Pulse) that offered two outdoor security cameras. The first person I spoke with asked if I am a new customer and when I replied that I am a current customer, he stated that I could not be eligible for the offer. When I stated that the ad did not state it was for new customers only, he said he could offer me the Pulse system but it would cost $55 for installation and he could only offer me one interior camera. The advertisement stated that installation is free, with two free exterior cameras. When I asked to speak with a manager, that person said they could offer me installation at $150 and one interior camera. When I stated what the sales rep offered, the manager stated that I am dealing with two different departments, therefore two different offers. Total nonsense! Will look for another company after dealing with ADT for over 8 years!

This review is my home alarm system. Before moving out of my house, I called ADT whose rep advised me to transfer the service to the new tenant which I did. ADT outsources their technical and installation work, so the technician came, reconfigured the account to the new tenant but entered the wrong address in the paperwork. I had to contact the technician personally to please correct it. Two months later, he did, but then ADT had sent my account to collections even though the tenant took the account over. I called ADT and there seems to be an issue with resolving any concerns because they all told me that I should deal with the collections agency (even though they had been collecting their monthly payment for 3 months). Finally get in touch with the collection company "Equinox" who told me to contact ADT for corrections.

Heather, the Alabama ADT Manager, told me that the cameras were 180 degrees - that was the "only" reason I signed up with them. When the installer arrived, I saw that the cameras were 45 degrees & stopped the installation. At that time, Brandon - another manager - called me and would NOT take no for an answer that I did NOT want their system installed. He kept insisting that he could find me 180 degree cameras. Four (4) days later - without installation & with me telling Heather I was NOT taking their service, Brandon called me telling me he was going to order me 180 degree cameras & that he would call me the next day at 5:30 - which he did not. The next day my checking acct was debited $349 for an install that NEVER happened from a company I cancelled the contract with because they did not have the product that they sold me.

I had a new system installed by ADT. I had an older one in place. Spoke to a supervisor today. He said the installer left the old equipment on the cushion in the bay window in the entrance way. My sister called and she wasn't anything there when they installed the new system. She agreed there wasn't anything left there. So the supervisor said there was nothing they could do. I was so angry I actually cursed him out. So, basically saying, ADT is full of themselves.

My mom had the system installed and the next day she went into the hospital. They would not except that and said they did not care she went to the hospital and still had to pay. Lied about everything and was very hateful. Have been going through this for 2 months and still nothing. A classic case of taking advantage of the elderly. Do not let an elderly person have ADT installed. They will rip them off.

This company is horrendous. They have terrible customer service, shady business tactics and if you decide to move, beware since you will have to pay lots of money if you do not complete your contract. There are many other companies to use that are far cheaper, have better service and do not consistently rip off their customers. STAY AWAY FROM ADT!

I live with my 74 year old handicapped mother and 79 year old mentally ** Uncle and my husband. We have a home with ADT services so we thought it would be a good idea to activate the account. My mother put the account in her name, but we pay the payments out of our account. Well the account has been active since Oct of 2013 and the system has NEVER BEEN TURNED ON. Between my mother and my uncle, we have not been able to use the system for fear of them tripping the system and the police showing up in the middle of the night. So I asked my mother to cancel the account. Why continue paying for something we have not used. They requested a mailed/faxed letter in order to cancel the account. Faxed in request on 6/5/2014. Received confirmation that account was cancelled but takes 30 days. Found a new charge on my bank statement. Called ADT and found out that the request was not processed until 6/18/2014 AND that there was an early termination fee that nobody said anything about for cancelling the account before the end of the contract.

After 8 years as a loyal customer, I call ADT for them to send a person to fix a sensor and to fix a problem in the ADT system. The next available appointment was for 11 days later. Then I ask for a sales person to come and explain to me about a better system maybe for me to upgrade it, then the next available appointment was for 2 days later. WOW... to send someone to fix a problem 11 days and then to send someone to sell you products 2 days. It's more important for ADT to sell you and charge you than to fix a problem with the alarm system. They are a monitoring company and in this case our money is more important than our safety.

I had ADT since 07. Then a small lapse of judgment; I switched for a couple of days to another agency because ADT stated they would charge me if I wanted the wireless system. Well I called them after I canceled with the other company and they said they will install it for free because they have a summer promotion going on. I set up the installation and the installation guy was on time and professional. He was honest and said it will take a while. He put the system where I wanted it. When he was finished, he cleaned up his mess. The only small complaint that I have is the wireless system has more equipment that has to be installed with it than hardware. I thought going to modern technology would require less but I was wrong. I still am happy with my decision.

I purchased a condo on 6/13/2014. Subsequently, I received a mail advertisement, stating ADT had a special which would meet my needs; providing coverage for my condo with as little as $99.00 + tax installation with approximately $1,700 of equipment included with a 3-year contract. I responded to the advertisement and on Friday, July 11, 2014, at approximately 3pm, the scheduled time, an installer from Defender Security, an affiliate of ADT, arrived at my condo. The installer rapidly covered the items of installation and asked, without mentioning price difference, described aesthetic differences from the advertisement and the availability of a sophisticated 'Pulse APS'.

I have had ADT for about 7 or 8 years. I decided to replace my land line with the wireless system. June 26, 2014 the Tech come out almost 2 hours late. After he finished, he did not check see if was working properly. I set the alarm and left my house. When got back, the alarm would go off. I called to have somebody come back. After being transferred 3 or 4 different times and being put on 15 to 20 minutes each time, I talk with someone. They told me it would be almost a month before they could get someone out. I threaten to cancel. They sent in about 3 days. Still having problem, called. They wanna still schedule me almost another month. They crooks. They wanted to charged $99.00 for installation. Since they was almost 2 hrs late, I paid $79.00. I talked on phone and they agreed. I wrote on the check why I paid $79.00. They claim they could not process and wanted to charge me $99.

I had adt for approximately 3 years and last week my wife activated the system before she went to work. When I returned from work I tripped the alarm and it went off for about 5 minutes because I couldn't remember my passcode. Finally I called my wife and was able to turn it off and I noticed that no one from ADT called me to check. To my surprise I find out from ADT reps that they had been having issues with their signal and cell towers and that there was no way to know when the the alarm goes off. They been having these issues since March 2014. I work overnight and come home early in the morning and depended on a security system to protect my wife and kid and all this time there was no protection and ADT didn't care to inform me that they were having issues and my family was exposed to anything that could enter through that front or backdoor.

My fiancee signed up for ADT through a local vendor and signed a 3 year agreement. She tried to cancel within 10 months and then had to reinstate due to the high cancellation charges. Then we had an issue with an alarm that would not shut off and called into the service center. They stated the service was cancelled and we ended up cutting the power source. Since we thought services were cancelled we did not look to see if we were still being charged. It was an account we do not closely monitor and when we recently discovered we have still been charged for almost 2 years. We asked for a refund and they refused stating that there was a call but they did not refuse services.

I installed an ADT pulse system 6 months ago. I've had nothing but issues. The installation was OK. Everything is POOR. You have to deal with the salesperson for everything. Very dishonest and incompetent. The pulse system is horrible. The picture quality is poor. The system is not very user friendly. I couldn't be more unhappy. I was going to install the system in two of my other businesses. Now, there is NO way. I've voiced my complaints to the local reps, but to no avail. Now I tell everyone I know what a junk system it is and how dishonest the local sales people are. Stay away from ADT.

I had an ADT security system installed at my mother's condominium 1 year ago. When she passed away I called to cancel the service and was told I would be forced to honor the remainder of the 2 yr. contract. I was shocked and disappointed. My real estate company and its 17 branches were referring clients to ADT on a weekly basis and that practice has ended effective today. What kind of fools does ADT employ that cannot see the value of future business. In my opinion they are impostors.

Our home was broken into while having ADT. ADT informed us that our system had been offline for months and it was up to us to monitor it monthly. We then thought our system was working fine. Once our contract was up, we called to have it canceled to find our system had been offline for months AGAIN! We canceled to have a new company monitor our home that would notify us if our system was not working properly. 45 days later, ADT charged us another month after we had all their equipment removed which means AGAIN the system was NOT monitored and they have no notes of us wanting to end service. They refuse to refund our money stating we should have been calling weekly to make sure on our own that we were online. Not sure why we should call to check when we pay them monthly to monitor their system.

I have a system installed by ADT that is less than a year old. There are two faulty sensors that go off constantly. I have tried several times to get a service call but I never am able to get a Live person. After waiting 3 times with hold times of between 20 to 30 minutes I will never install another ADT system. Stay away!

I contacted ADT and requested one of their pros to come out and give me an evaluation of my security needs... Total rip - off!!! All he was concerned about was money... a supposedly 'free' installed system ended up being over a thousand dollars!!! Beware of ADT's lying ads people! I ended up getting a platinum system, wireless with no cost up front.. Fully monitored system too!! Do your homework... ADT is a rip-off.

Been trying to sort out an issue with a price I was given and a price they decided to charge me after installation was done. It's now been 3 months and I am no closer to sorting it. Not good.

We paid to have a system installed, and after two years it developed problems, so my wife called asked for a technician to repair. A person came over and did something and asked my wife to sign a paper. She unknowingly signed a two year contract. I personally believe this service is worthless. Think about it for a second; I am a smart thief and I broke into your house. The timer just started; 80 seconds later, a message is sent to ADT, tick tock tick tock, time is moving. Now an operator calls the first number, maybe 60 seconds have passed, then the second number another 60 seconds. Call the police another 60 seconds. We live in an unincorporated area. It would take a police car at least 10 minutes if not longer to get to our house. So we have at least 13 minutes for the police to come over. Remember I am the smart thief and in 13 minutes I am far away from the house with your laptop, iPad, and your brand new 3DTV in the trunk of my car.

We also have been having a similar issue to the below: For the 7 months the cellular connection has been faulty and our alarm sounds 2-3 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done everything possible to get ADT to resolve the problem with false alarms and to repair our present system. We are experiencing an ongoing nightmare with the lack of service and false alarms. We have no place to hide and having an ADT alarm is our worst nightmare. We have asked on multiple occasions to have the system removed from our house but can't get a technician to come out. They are only interested in what is convenient for them and do not have the customers best interest. Agreed!!! DO NOT EVER SUBSCRIBE TO ADT. Absolutely horrible due to their laziness could cause a lawsuit.

We have an alarm system that was installed by Brinks 10 years ago. The system communicates with ADT via a cellular connection. For the past three month the cellular connection has been faulty and our alarm sounds 4-5 times daily and in the middle of the night. ADT knows they need to update our alarm system with newer technology that is compatible with 3G/4G cellular networks. We have done every thing possible to get ADT to resolve the problem with false alarms and to repair our present system. The problem is ADT does not have qualified people to repair Brinks alarm panels with older technology and priority is given only when you threaten to cancel your service contract.

Was never ONCE informed that I was required to get a permit from the Dallas PD in order to have my alarm linked to the police. Only found out about it after the alarm went off and was called back 20 mins after it went off to tell me that the police would not be sent b/c there was no permit on file. Nice time to find out about it for the first time. I will say that Jennifer in customer service did do what she could to help and let me out of the contract a few months early but still very disappointed in having spent nearly $2k for people to simply monitor my alarm and not be able to do anything about it in an emergency.

After canceling a contract with them in 2008, and finding out they still had been automatically been taking a payment from an account, their customer service had the nerve to say that they could not even find my account to cancel until I found an original contract. And that while they had no record of providing any service, having a valid mailing address or phone number within the time frame they keep records for - they have a lot of customers which pay for the service without using it for insurance reasons. And although they have never sent me a certificate, which you need to provide insurance, it was more reasonable than the possibility that they made a mistake.

We had ADT for 3 years - the full contract term. We moved in 2013 and sent ADT a registered letter 60 days prior to the final month of the contract so they would not renew. Not only did they continue to bill us (which we had the credit card co reverse and block any future charges) but then they told me that there is a cancellation fee. I still get statements for $20.00 for a cancellation fee on a contract that was completed and not renewed, NOT CANCELLED. Told them to write it off or turn it to collection as it will never be paid.

We have had a carbon monoxide sensor going off in the middle of the night EVERY NIGHT. I called to complain and ADT said they can't do anything and have to send out a tech. The tech couldn't come out for 4 days. I set up the appointment. 4 days later and 1 hour left in the window after I took off work to be home they told me the tech had another job going long and would have to reschedule. They reschedule for that Saturday. One hour left in that window I call back and once again the tech isn't coming. This time they claim he doesn't know the system because it was from a company they bought out. So they knew when I made the initial complaint what my system was and then they schedule a tech who couldn't fix the problem and neither time did they inform me. I had to call. Neither time did they care about what was happening and we got the same robotic apologies most of us are used to when a company could care less. This company is a scam and I am counting down the days to when I can get out of my contract with them. PLEASE do NOT use this company!!!!

Over a year ago we had our phone service changed to U-Verse digital and unbeknownst to us the alarm system was disconnected. Since that time we have been unmonitored by ADT and did not know it until recently. ADT refuses to refund money or make any accommodations always referring us back to our contract which says it is our responsibility to maintain the system. We have tested it here at the house and it works locally but we had no idea that it was no longer connected to their monitoring system. After 14 months of no trouble signals or alarms from our system, a person might expect ADT to check in with us but as long as our payment checks kept arriving at their door they were happy. As far as the contract goes, we probably read it 15 years or so ago when the system was installed but really who remembers a complicated legal document that long; it's basically a trap.

Email for a quote and got a call back and I made a mistake on the business square feet, received a call to and gave them the correct square feet. The guy who called gave me the sales pitch and I told him I would give the owner the info and have him call him back. He told me that maybe I should have the person who do decision in the first place call and not me. I said really and he said yes... His name was Christopher **. Some boss have their employees do the research for them and then they make the commitment. I was thinking about adding a system at home. Don't think it will be ADT.

I, each month, have attempted to cancel my security service with ADT for six months. In spite of my letter and numerous phone calls ADT continues to debit my credit card each month. I have been lied to by the representative of ADT on each occasion and my credit card continues to be debited each month.

For 5 months we have had a faulted system panel with ADT. Our alarm goes off randomly at all hours for burglar, medical, and fire... alarm is not set, and we cannot get alarm to turn off. Neighbors are disrupted, scared, as well as our own home. We have spent countless hours, phone calls with ADT, put on hold, transferred to another dept. They can ONLY schedule 2-3 wks out for your service. We wait, and they are NO shows.

We are having a problem with our ADT alarm system. When we purchased our house, we inherited an ADT alarm system. It worked fine for years. If we had an alarm go off, someone would call us immediately. They would ask us for our password and then ask us if we were alright. Recently, our alarm has been going off at different times of the day and night - apparently for no reason. We had a tech come out and he said one contact was not making contact. He pulled it out a little further. It seemed to resolve the issue.

An ADT service person came out today to "upgrade" my Pulse System from a 2G to a 3G unit. He worked on the system for about an hour and a half and then left. Later, when I went to leave my house and arm the system discovered that the system was not ready and I could not arm to protect my home. I called the number on the work invoice and was on hold for over 5 minutes and then was asked to reboot the system which still did not work. I went to the keypad and the person on the phone did not know what any of the codes meant.

They will increase the price without giving you any warning. And when you call to ask why they increased the bill they will just say that the price went up and when you ask why you did not get a letter or any notification they just say you should have paid attention to the billing. They are very rude when you call and ask any questions, and keep saying they sent out letters but we have never once received a letter from them. I would never ever go with this company and I do not recommend it to anyone. They increase their price and will change when the money is taken out of the account whenever they feel like it.

I called ADT to question my bill after wallet was stolen and I cancelled my credit cards. ADt was unable to auto bill me anymore. I find out I can't cancel their monitoring service because I have a 3 year contract!! I NEVER use my alarm system! I spoke with 3 reps and was told I needed to pay $771! to cancel the remainder of my contract!! This is crazy and ridiculous! I will tell ALL my friends and family NEVER to use ADT!! This is robbery!!

In about May of 2014, I moved from Texas to Virginia. I was locked into a two year contract with ADT. So what I was trying to do was transfer my contract from the old address to my new address. Now they want me to pay to update the ADT system equipment at the new address, that is working just fine. They also want me to sign a new two year contract. The sales people were very not forthcoming with information I needed when transferring my services. I called several times and each time I was told something different.

I have been trying to cancel my service since Aug 2012 but unable to, even after calling customer service several times. I closed my credit card account just to force them to cancel my service. I recently received a letter increasing my monitoring fee for a service that I cancelled to begin with and service that is not worth it. I'm running out of options and wishing someone or somebody can help me.

To start, if you get a remote, never use it. Even when you are only pressing the unlock, it will unlock and then also have a panic alarm go off. Then, make sure to question them over the intercom when asked for the code. Make sure you ask if they want the digit code or word code. If they want one and you give the other, they still tell you everything's been cleared. In addition, even though they tell you they will call the primary phone every time the alarm goes off, they don't when someone has answered correct or incorrect over the intercom. So they immediately call the police. They say it's because if they call you, it might make a worse hostage situation. They don't think that calling to make sure you know NOT to enter the house or confirm maybe everything really is ok is a better idea. The person we talked to was not very helpful to try and make it better either, only kept saying how it was our fault and there system is flawless. I could go on. Sadly, this isn't the first issue we've had and I wish we had other security options. If we did and could afford to switch, we would. The only positive is that the original guy that got it set up when we moved in was great. He was from an ADT dealer though, not ADT. I don't have any positive ADT interactions.

Our mom who is in her late 70's had who she thought was ADT come and install a system. She signed a contract with the installer. Which we found out was not ADT but a company called SafeStreet. Our system has not been functional since it was installed. Faulty door switches resulting in our not being able to even Arm the alarm one time in the past year. When we call every month to fix this, they send someone, replace a battery and in a week it does it again. To go through the calling in is an hour process just yesterday 6/24/2013 with calls between ADT and SafeStreet because no one there can figure out who is to blame.

Every time, I am treated with kindness on the phone after waiting minimum 15 min. Then to be directed to another installer or whoever? I LOST MY REMOTE & IT TOOK 3 MONTHS TO GET ANOTHER ONE TO ME BUT I AM GETTING over the fact that this system is beatable!! Please make me understand as to how while I am the only one who lives here and I have neighbors on the left that are renting who think they own the subdivision as well the guy who bought the house directly across the street from my own business and home has told me right in our only conversation that he has (FELONY HOME INVASIONS) & WHEN I MEET SOMEONE I CERTAINLY DO NOT TELL THEM MY PAST ISSUES UNTIL I TRUST THAT PERSON WELL!!!! My alarm has a mind of its own & truly I am getting over it & gonna use your equipment for Xfinity!!!! Could not have a more disgruntled monthly payer. Thank you.

ADT contracts are THREE year contracts. There are charges for all the additional sensors and it adds up. ADT field reps and phone sales reps are not aware of the policies since the rules for each type of sale differs (my experience). We have had multiple billing errors and unauthorized bank withdrawals. I strongly do not recommend ADT as your security provider.

Signed to have an already existing system monitored. They replaced 2 sensors and the small batteries. This locked me into a 36-month contract which they would not let me cancel after two years unless I paid a penalty to buy the free security system, which was mine to begin with! I then had my landline disconnected and went to cell only. They didn't notice for 6 months and when I called and asked them how they could charge for services not rendered, they insisted that my contract required that I maintain a phone connection.

NEVER USE THIS COMPANY. I had an ADT system installed in my home, using their online ad for "free installation" which cost me $600 for additional sensors. This was fine as I wanted the added security and everything was fine until I was transferred to another state. I had not purchased a home yet and was advised by their service to leave the original equipment in the house and temporarily suspend my account until such a time when I purchased and was ready for installation. They offered me a $250 credit towards the new installation (even though their advertisement offers much more). I was already at a disadvantage but accepted because I didn't have much choice.

If I could give ZERO stars, I would because ADT may be the worst company I have ever had to deal with. I cancelled service and they required 30 day notice, which is fine, I guess. I called within the 30 days to reactivate and ADT said they could reactivate but that they require a new 36 month contract and would not honor the time frame from my original contract since I cancelled. Why? "Corporate Policy". Worse, ADT would not restore the service with the equipment that I have had for the last 4 years and insisted that I needed new equipment because my old equipment no longer worked properly. I explained that my old equipment, which isn't really that old and which was inspected about 9 months ago, worked fine. They insisted it didn't work fine even though my alarm went off 3 weeks ago, and ADT got notified of it. Rip off!

I inherited ADT when my original security system Brinks was eventually absorbed by ADT. When THEIR equipment started having a problem (the alarm system was not communicating - therefore if robbed or house on fire no one would be notified), I'm told that I would need to pay their $90 annual maintenance fee (which "We see you don't have that with us" - of course not, I ended up with ADT totally by misfortune) just to have someone come out OR alternatively, I could choose not to pay their annual maintenance fee, pay $86 for the first 30 minutes of someone coming out (just to look at the system) and additional fees for each additional half hour including labor, costs, parts, transportation, etc. So basically when THEIR equipment fails, and they are NOT providing security that we are still being charged each month for, I should have to pay THEM more for their screw-ups. Fortunately we were able to fix the problem ourselves (so forget them - I told them not to bother setting up an appointment because I would be shopping for a new security system).

Never get their service. They are only good to take your money out. If you call for sales dept they answer the phone in less than a minute. If you call with a problem I wait more than 20 min on hold. After talk with a representative who can't help me (Britney), she gone and send me a technician in 2 weeks. 2 weeks so I have to stay with the problem two weeks until they come. I answer her to talk with a manager. She put me on hold for 30 min...... Don't get this service ever in your life. Give your money to a charity is better, believe me. I pay the service 4 years and the first time that I have a problem they can't help me.

They suddenly increased our bill with no advance notice. When we questioned why, they said, after much prodding, that the patrol service was a separate company (hello ADT - you're telling me you have no control?). The one time my wife had to call for an emergency response, it took 25 minutes. They said we needed to convert something to 4G. They set up an appointment and then cancelled same day, citing 'shortage of parts'. We never heard from them again. These guys totally suck.

I had a new home installation scheduled today. The installation tech was very rude, wouldn't answer my questions, and made me feel like I had to go through with the installation. I asked him to leave and he refused! I had to force him out!

I live in Canada and the monitoring center is in Texas. I wanted local sales to call but the operator insisted for all information. I picked how do I know what system I like until I see the system. I didn't want to commit until I see it and give the okay. Thanks. I could no get anyone to keep.

My 84-year old father signed up for ADT after a sales rep came to his house with high pressure sales. He basically refused to leave the house until he made a sale. My dad doesn't hear or see real well. I don't think that the contract was really explained to him where he could understand it. It was a three-year contract the agency said but I can't find a contract in the house and my dad always keeps all his papers. He had the system for about 18 months with 2 of those months not even working.

I have been with ADT for 39 months. I don't really have a complaint to file, but on those occasions when I see a service quoted at half the price that I pay, I feel overcharged and not happy about that. I paid close to 1100.00 dollars for my set up and just under $50 per month. Other systems that are self-installed such as Simplisafe is on my mind, but will decide after more review and consideration. I don't use my alarm 24/7, but I do feel better when I am away from home. The siren during a test hurt my wife's eardrums, so I don't engage it every night for fear it would either scare us to death, or further aggravate her eardrum problem.

ADT installed a faulty transformer, which was discovered when our entire system went down. A tech wasn't available for over a week, leaving us with no fire, CO2 and alarm protection. We were finally told that someone would be available the next day if we wanted to pay OT - a minimum of $400. They offered to reimburse us for 3 months of service - less than half the cost. We asked what constituted an emergency to get someone out at no charge and were told the transformer blowing up and starting a fire. No logic worked. If we didn't have a contract we would cancel our service immediately. Unfortunately we are stuck.

I am writing this in regards to how me and my mother has been treated from Protect Your Home. We first contacted a ADT ad out of our local phone book at home. They set a time for a rep to come and talk to us about installing a security alarm system in at my mother's home. To make it short, We found out that the person that was sent was a impersonator. We have been trying to get the money back. We cancelled the contract during the time specified. They have been blocking our calls. I do want to take this to the authorities and report them.

Third alarm system in ten years from them! Started off by charging an early termination fee and not allowing the moving existing customer discount as promised via telephone despite charging me for the monitoring for the entire contract period of the old system. The May 2014 installer spent three hours of the day back and forth on phone trying to get all that straightened out. Agreement was they were to install wired equipment where possible and only use wireless if no choice. They used mostly wireless and system did not work. They installed and charged me for the wireless receptor knowing that the area was AT&T and would not work since Verizon only works here!

After my purse was stolen in January 2014, my husband and I decided to get an ADT alarm system. He had ADT in the past and so I readily agreed. The installation took over three hours, because the technician kept trying to sell us things that we did not need. We NEVER EVEN SIGNED A CONTRACT and so we are not even in a legally binding contract! ADT took out two payments in one month. When we called, we were told that they could not help us because our account had been transferred! We NEVER gave permission for that. We have emailed several times and still have not gotten any response. The last action we have taken was to stop our bank from letting them debit our account. I wrote them a letter telling them that we were not legally responsible for this contract. That was over a month ago, and we still have not heard anything. DO NOT DO BUSINESS WITH ADT.

I used ADT at my previous house without problems. At this house, I signed up for automatic payment using credit card. That never happened. I kept getting paper bills. Then I signed up for automatic payment using my checking account. Now the payment is being deducted from my checking account as well as I am receiving paper bills asking for payment. I called them, asked to speak to a manager. The manager confessed a new billing system has been causing problems and removed the charge for that one month. Now I got another bill saying the charge has been removed but they have charged again for the next month by paper in spite of having deducted from my checking account. They threaten to send to collections.

I wrote a check for installation only, and he cashed it - but also ran it through my bank as an additional ACH transaction for more than the amount I wrote the check for. Then, not knowing that, I wrote another check on a different bank account for both installation and one year of service. He also cashed that check - and also ran that check through as an additional ACH, for more than the amount I wrote that check for. I had to go to both banks and cancel his unauthorized ACH transactions. He is a crook. He lied to me about so many things I won't begin to describe. Even personal things about his family - he couldn't keep anything straight.

When I moved to Angier, NC in December, 2013, I received a phone call trying to sell ADT Security to me. My first question was - "Do you have the "life alert" button where you can talk to someone if you are hurt? " Answer was YES. That was a lie. She told me the price of $45.00?? per month and I knew I could get the life alert for $29.00, so I told her I was not interested in it for that price. She replied - What if I can get it for you for $35?? a month, would you be interested. I asked again - and I would have the life alert system? She replied, yes and set me up for the install the very next day, which was Christmas Eve. The man arrived and hooked up the system. When he was ready to leave, he gave me the key fob. I asked him at that time about the life alert pendant - He said he would need to call the office to see why they did not send the pendant with the other equipment. He said it was probably because they were out of them. He actually called and verified that they were "out" and would mail it to me or get in touch with him and he would return to deliver it. After he left, I realized that there wasn't even a voice contact thru the system he installed.

I gave them 2 credit cards to bill. One for monthly charge and one for installation. They mixed them up. I called and said fix it or I was going to cancel on a Friday and they said it would be fix by Monday. He I sit passed the time I can cancel now, and still no money back after 3 weeks. They also was pushy about selling me a lot more than I wanted or needed. And did a bite and switch with the wireless key pad. Would not recommend them.

Here is my story. I called them because I see their signs everywhere and I thought they were good. Well, the salesman was quick to show up. Same day no problem. After I signed, I wanted the installation as soon as possible. Salesman got the contract signed on Wednesday and called me Thursday to offer installation on Saturday because they couldn't on Friday. Well, I took the off, canceled all my plans and waited until Saturday. I had a 8:30-12:00 window. It was 11am and nobody has showed up. I called and they said, "Ok, let me get all the information and have that department call you." They asked me for a good number to called. I gave them my house number because my cell phone didn't have good services at the house.

I've had ADT for almost three years (three year contract). They have raised my rate during this time - however that's not my main concern. I needed a new key chain remote, and had a technician order it. ADT called me to confirm that it had been ordered, and scheduled an appointment to come out and drop it off. The appointment was scheduled on a weekday and was scheduled three weeks in advance. I was called 30 minutes before my appointment window began, and was notified that they were canceling. After multiple calls and eventually speaking with a supervisor, I was told that multiple technicians called in sick and that some even called in and quit.

First of all you cannot get through except by long (20 minute) wait time and the automated phone never works so even if you have an extension number it never can recognize it. I paid every month for 3 years for ADT service on a home that I have been renting. ADT took my money and raised prices many times without my permission and then the service went to some other home. In other words my house was never covered. I have no idea why and neither do they. I only found out when I was cancelling the policy I thought that I had and they had my money go under someone else's name and someone else's home. Finally they determined to refund what I had paid over the years, but sent the check (unknown to me) to the other home. Now I am trying to rectify that. Paul ** is inept.

I had a salesman come out (per my request) to assist with issues regarding bad window contacts. I have been an ADT customer since 1991 - WHATEVER! That seems to mean nothing to this company. I sat down with the salesman (who, on Facebook says he "USED TO WORK AT ADT"). He told me my $250.00 rebate from the new contract would be forthcoming but to be patient. I KNOW how rebates work and that it takes some time. I asked him numerous times, as well as the installation person that came a few days later, that I, and I stress "I" did not need to call, submit any paperwork, etc. to get this done. I WAS TOLD NO IN NO UNCERTAIN TERMS.

Signed a contract with Elite/ADT in June of 2011. Cancelled my policy after 36 months of service. They claim to have a contract signed in November 2011. I said that is forged by the salesman. Payments started in June 2011 before I lost my house to a major flood and had to rebuild. They say tough. Don't deal with this company. I didn't have service for two months because they didn't have a technician. Just terrible overall. I am contacting the states attorney as I type.

Contracted with ADT in 2011. Thought this was for 2 years. They say it was for 3 years. Never received any information from them. Moved to another home in 2013. Did not renew with them. Instead went with a competitor. When I originally got their system, they advertised a $150 rebate - $50 from the installer and $100 from ADT. The installer told us he would fill in all the paperwork so we would get the rebates. He never did and after calling both the installer and ADT, they informed me I had gone past the required date for the offer. They have been continually calling about a $157 bill they say I owe and now has given my case to a collection agency. I have offered to pay the difference of $7.00

We got ADT June 2013 and were told that we were not under contract. I specifically told them that we did not want a contract because my GM had issues with another company that had her under contract. Now we want to switch and they tell us that we are under contract for 3 more years and that it will be approx $1200 to buy out of it! We never received any paperwork from them and ADT National says that we have to take up the issue with ADT Atlanta, whose mailbox is full!

I had Protect Your Home Install an alarm system at my residence. I told the technician I wanted the integrated smoke alarm system and it said in the contract that this is what I was getting. I told him repeatedly that I would be away from my home for an extended period. I just found out the day before I am leaving that this was not installed. Protect Your Home is saying that they can't get a technician to install it until after I leave, it would cost me $700 to delay my flight to wait for them to have a technician show up. Why didn't the technician install it in the first place?!

I bought the ADT system through a 3rd party, kept it for over a year and paid perfectly. I moved to another state and because I was under contract I transferred my services, continued paying my bill. Checked my credit report and found that ADT charged my old account off so the 3rd party has me in collections. I called ADT. They said they couldn't help because when they installed my service at my new home my fiance signed the papers so they gave him a new contract. I had spoken with them several times while trying to get services transferred and was told it was not a problem. So now they have charged back my old account and they want me to pay them for services that I have been paying for each month. I don't know how ADT screwed this up but they are so unwilling to help it is ridiculous!! When this contract is over I will never use ADT again and I will tell anyone who will listen exactly how ruthless these people are.

I was a customer of Broadview Security (great company!); however, they were acquired by ADT and everything in service and support fell through the cracks. After the transfer of my contract to ADT, my alarm would go off on its own and after 4 service men and re-drilling holes for new contacts, it finally stopped. Each man claiming a different issue and each time failing to fix the problem. Don't even know TO THIS DAY what the issue was... And WHY because they never told me!!??? Not to mention, once I sold my house and tried paying the balance over the phone with a rep not once but TWICE because they kept sending me account balance due letters. They send me to a collection agency!!!

I signed up with ADT in September of 2012 after learning of multiple break-ins in the condo building I was renting in. The installer came and agreed to change from a three year contract to a two year and I was going to get a $50 credit for a referral and the person who referred me was going to also. They were great about getting the install done right of way. $44 a month for a cheap out of date wireless alarm with the built in cell, two door contacts and a motion detector. The alarm panel looked as if it was something out of the late 90's. I have a friend who works for Vivint and couldn't believe for what I was paying how cheap of a system it was. They also frequently send out letter stating that they are going increase your monthly bill. Also the $50 referral was never added in, I called months later and they said, “no, we no record of that,” and that took weeks to get straightened out.

I have had this system for almost 3 weeks and I cannot say anything good at all. From the customer service, down to unresolved issues, to my alarm going off on its own, to not being able to see clips from the camera. I had a "manager" out to try to fix my issues and all he said was "There's nothing I can do. I don't know why", and left. Ya really! I have called so many time I cannot even count.

I had the alarm installed on May 5th. Since then one of the sensors has not worked properly for 8 days total. My ability to reach anyone has been difficult. The first time it took a repairman 5 days to come and correct the problem. The same senor malfunctioned this past Saturday May 17--today is the 20th the alarm is still disabled. The service is awful.. A dog or a large loud bell might be more efficient.

My alarm went off at 2pm for no apparent reason, and I can't turn it off. So I called ADT for that problem. Lakeisha, from ADT, asked me to do a couple of things which I did, but the alarm kept on going. She told me I should get the backup battery out of the keypad to power off the system, which I wasn't able to do, because I can't pry it open. We talked on the phone for over 30 mins while the sirens were wailing loudly. She said ADT can't do anything about it from their end. I asked if a technician can come to help me, and she said the technician will come in 2 days, meaning I (and my neighbors too) will have to bear with that noise (if I can't make it to stop) for the next 2 days. THIS was not the first time!

ADT is the worst company. We have a companion service for my 84 yr old mother. It never works, their employees are clueless. They have more reasons to not provide service than they have to fix the problems with their service. We've tried for a month. Sam and Eric are both useless and don't return calls in a timely manner. They both have more important things than the customer that pays their bills.

I had an alarm system installed. Of course it was another $180.00, above what I was quoted. The system failed and my home was burglarized. The company came back three more times, each time swapping out the console and contacts. Still didn't work so I requested it be taken out. They lied repeatedly saying I would get my money back. Instead they damaged my home, didn't get my money back and now they are putting me in collection for $900.00. Great company!

After spending well over $1,000 to set up sensors in my house, I started getting a zone 10 error which did not allow me to set my alarm. I would check all the windows and everything was secure but I could not set the alarm. I called them when I got to work and they said they could not help me unless I was in front of the alarm. The following day I took the time before work to be in front of them and call them and was told that the system was working fine but there was a zone 10 problem so we cleared and reset the alarm. When I actually left for work I could not set the alarm so I called from work and of course, they can't help unless I am in front of my alarm. They said maybe the battery needed to be replaced. Not being even 3 months old I told them to send the battery.

I am having a lot of problems with ADT Security. My alarm system was beeping and when I tried to close the alarm, my home phones got dead. As my phones have to run through ADT, I am out of phone lines for last 5 days and it will take 4 more days for them to fix. The customer service is bad and rude. There is nothing like emergency response. I will be out of telephone lines for a week. Time Warner came to our house the very next day when called and they said that ADT needs to fix the problem. ADT does not have anything like next day service. No Priority service. Horrible service. Please look for something better when you shop for a security service.

I am having issues with this company, and I was totally surprised when I called to tell them to see why they took out yet another payment when I not only sent them notification by email and by phone that we were changing security companies due to their rate increase and the fact that the alarm would go off, but no one would call us, we had to call them? Then they said we were out of date and needed an upgraded system, so I figured my two years was up and I have all my systems with AT&T and I trust that they would do a better job, so I sent notification to ADT. Never heard anything from them regarding changing then got charged for another month that they were not even monitoring our home? I called and they tried to tell me that we were under a 3-year contract and we would owe 75% of the remaining bill.

Renter beware. I have been a customer of ADT for several years as a renter. The latest place of residence lease came to an end, as the home owners want to put the home up for sale. I called ADT to turn off service and was informed I will have a $600 termination fee, as when they transferred my account, they started me on a new contract FOR THREE YEARS! Why would they sign a renter up for a three-year contract when the renter has no control over how long they will live a leased residence? Renters beware and pay attention when transferring service, because this is another company that will bind you to an obviously unreasonable contract if you don't read the fine print and is unyielding regardless of customer loyalty and unforeseen situations. They even asked if I wanted to leave the service on, even though I explained that the homeowner has put the home up for sale and will not renew my lease!

This I thought would be our third year with ADT only to find that it really isn't ADT, it's an "authorized" dealer. I feel they lied to me, misrepresented themselves, and were rude and not willing to help. The ad has ADT in big bold letters and then in much smaller letters protect your home. I read it as ADT protect your home like they would protect your home not hide the name of their company. They refused to give me my money back, they said I can gladly go but I have to pay a buyout fee. Totally dishonest!

After our alarm went off twice in the middle of the night for no reason, we called ADT and they concluded a technical difficulty with surrounding cell towers and that it would be resolved later that day. For the next three days, it continued to be a problem - the alarm going off every few minutes to every few hours, and the 2 "fixes" they gave us to silence the alarm did not work. Eventually, unplugging the device we were paying for was the only option. I had to call in everyday, wait times ranging from a few minutes to over 40 minutes. I tried to use the online callback feature - they called back bright and early Sunday morning after my Thursday request.

Switched to ADT from another alarm company few days back. The alarm system "seems" to be working fine until we realize that in case of the alarm, ADT does not get notified. The customer rep keeps talking about checking "power outlet" despite telling him that the same outlet was used by previous alarm company without any issues. The online log shows activity being logged when alarm goes off but for some reason, ADT claims they do not get notified. After escalation, all I heard was a tech support will call to schedule an appointment. Is it just me or is this the basic requirement for an alarm company to ensure they put a system that will notify them? Very frustrated right now...........

I moved from my home in TN. It sold on May 2, and I called ADT to cancel my alarm service. It was cancelled. However, I was billed through June 2. I called ADT and was told when I cancel, I have to pay an additional 30 days. What????

Do not trust your property or life to this security business. Damaged property with installation; poorly monitored system when it chooses to work at all; incompetent technicians; little to no supervision at any level. And the US Government, as criminally negligent as they are in everything that they do, found these people to be in violation of FCC rules regarding what ADT does best: abuse and rip off customers and potential customers. Buyer beware. Go elsewhere. You have been warned. Read the online complaints lodged against them with the BBB and you wonder how these people doing what they do can in any good conscience call themselves a security service. The ultimate in irony. Actually, they are just another sad pathetic commentary on the decline of the USA!

In 2011, ADT send us to 2 Collection agencies for nonpayment. For 3 years, I had to deal with the issue and today I discovered the ADT's BIG mistake as they applied our payments to a different account. BE AWARE PEOPLE!!!

I signed up w/ ADT only 5 months ago and the system has worked for only half of that time. Back in late March, systems stopped working. They sent a tech out (after I confirmed the problem was not a house electrical issue).... 3 hours into his "warranty" visit (ie. costs covered) he called to tell me that he finally found the problem and it was not an ADT problem, but rats in my attic apparently chewed through the wiring. And he was now going to have to charge me the $105/hour back to the time he arrived. What?? No one ever quoted me $105/hour? What security technician should charge that? So... $300+ in I asked him, "How much longer to fix the problem?" His answer was 10-15 minutes so I told him to go ahead. When he left, he said he could not fix the problem and that would be $495 please. When I argued it ($495 for an ADT person to tell me I have a rodent problem and my ADT system is still not working??), his answer was, "You'll have to take it up with the billing department."

Wife and I called ADT and scheduled a consultation. We then rec'd 1 to 3 calls each day from dealers wanting the biz, some were very rude. We then cancelled the consultation. One day my wife came home alone and there was an unmarked truck behind our gate which we always keep closed for our horses. The driver said he had not been told of the cancellation.. She told him to leave (the poor driver did not know that he was in danger, entering a gated property, my wife carried a weapon and if the stranger would have moved toward her it would not have gone well for him). When I arrived home, he was blocking the driveway to the gate and would not move until I stopped and spoke with him. Needless to say, I ran him off. I then once again endured another phone call with ADT and told them I would call the police if the harassment did not stop! I am still receiving 2 or 3 mailings from ADT a week. People... do not open up the can of worms known as ADT! You will not be able to get rid of them... They themselves are a security threat!!

When they started double dipping, we shut down our acct. Then they started saying we were behind when in reality we were months ahead due to double dipping. Then they got smart and started changing the amount of the cost of the system, when they clearly stated in a contract that they would never... Lastly, after we started paying them monthly by check after 7 months they started returning them to our bank... They called so many time to complain about - we owed them money. My husband had our tel. changed. I have never in my life had to deal with such a company before. They are like the mafia. Please do not - I beg you not to ever, get ADT.

I'm not sure I want to spend a lot of time here after almost an hour - again - on the phone with this company. Where to begin. The installation was shoddy (like running lines poorly and across storage spaces that rendered the space useless - instead of just running lines along the wall - then having to pay them to re-run the lines better; installing an above door piece of equipment that subsequently fell off and now they want something like $150 to reinstall, i.e. screw back in, their shoddily installed piece. Meanwhile, they keep charging for the monitoring).

My mother just passed away and her will placed my sister and myself, along with her lawyer in charge of the disposition of her estate. While most of the estate was taken care of, there still were some things of value in the house of which we wanted protected, through the home protection offered by ADT. I received a call one night stating there had been an apparent breach of security to the house. I finally found that there was some form of power interruption to the house. I ask for service that day(Sunday) to continue service. The CSR informed me there would be a charge for someone to come out that day, of which I accepted. Roughly 15 minutes later, I received another call from ADT telling me that the area manager had said no to the request for service and the first time available was that Wednesday.

On Friday 4/18/14 at 10 PM, I was unable to arm my ADT home security system. I phoned ADT and waited on hold for 15 minutes. As the line began to ring, I was suddenly cut off. I called back and again waited 15 minutes. This time I spoke to a nice customer service agent. As we began to discuss the issue we were disconnected and ADT did not attempt to call me back on my home line (or any other line).

I contacted my local ADT Sales Rep to upgrade and reactivate the system that was installed in our new house after moving in. The rep came out right away and surveyed my needs, calculated the upgrade cost, drew up the paperwork, collected my credit card information and made an install appointment. All normal business up to this point. The next day, I find that my credit card was charged for the upgrade charges. A week later, the installer NEVER showed up for the appointment, NO ONE EVER CALLED ME. I called the company a few hours later and was told that the installer called in sick.

When the representative came to talk to us about the product and everything we were getting, she made it seem like it was a great deal. After she made us sign and give her a check for $500.00 dollars for "installations and equipment", I find out everything she told me was a lie because after we got our system install we find out we got jack for our money. This was and it will be my last time with this company because to me I don't feel safe with what I got and I pay almost $600 dollars at the end for a system that has nothing. I called the office to complain and they didn't seem to care at all.

After installation of the new Pulse system, my alarm went off twice without any input. The first time, I was able to disarm with the fob. The second time, I could not shut it off and that screaming box continued for quite some time until it finally wound down causing our security and neighbors to come and check on us.

My alarm system went out completely over a month ago (March 23) so I called and was told they would send a tech to repair it on April 30th. Got a call yesterday telling me they had to rescheduled my appointment because there was no tech in the area. The earliest they could get someone out would be May 23rd. My husband just had an alarm put up on his company warehouse the next day, 5 miles down the road. So if you're going to fork out a lot of money, they will be out asap. I've been with Brinks/ADT since 2008. As of now, I'm looking for a new alarm company because my house has been unsecured for 2 months, and I find it very ridiculous that there has not been a tech in my town for 2 months (besides at my husband's co. warehouse). I'm very disappointed with ADT and would NEVER refer anyone to use your service.

Sold system, with Military Discount that apparently does not exist. When I tried to cancel in first 3 days, operator told me they would follow up. No follow up. Now past time to cancel. Told locked in to 2-yr agreement. Called to buy out of contract. Told it was 3 yrs and $965.13 to buy out of it. They are attempting to charge me for 36 months of $45.99 which is the monthly alarm fee.

Do not do a deal with Absolute Security that reps ADT in Atlanta area! They say they are ADT and you get completely screwed in dealing with them. I had moved and ADT has a free transfer but they did not honor it and both companies could care less! Customer service is one of the worst in call center history... Really poor, poor company. Then they have sweat shop collectors trying to get fees they are not owed...

I am really frustrated with ADT Security Systems. Have been their customer for more than 6 years. Every time, when I call to cancel, they state/scare that there might be a threat to the house or my valuables. I got promised 6 months free service after my last cancellation call and which ADT did not fulfill. When I called today, I am on hold for the past 25 minutes... still holding on to cancel the account.

I installed ADT over 15 years ago. Recently, I have sold my home and moved into a home without a security system. I decided to shop around and possibly go through my cable company... After thoroughly looking into this option, I'm sticking with ADT!! I've NEVER had an issue with ADT. Any time I have had a concern, my concern was addressed immediately, resolved and done so very professionally.

I am informing a class action attorney about ADT unethical and fraudulent charging practices. We must stand together and show ADT that just because they are a large corporation, they cannot steal from people and get away with it.

We have had no less than 8 "service" calls to get our simple ADT system working since Sept 2013 (now Apr 2014). The system still does not work correctly. Most of the installers do not know how to route telephone wires we have found. The last service person told us that the problem is that a relay in the wall unit is "fried." He did not know from what but the line seizure was disconnecting the phone line and not giving it back. He said we need a new unit. Well -- the last straw -- just happened. He was supposed to come out and replace the unit. Instead, he did not have one on his truck so could not. When we called to make a new appointment we were told we need to BUY a new unit! Months without any alarm system and paying for it every month and now we have to pay to get a working system. And get this, we paid extra for two sensors for two doors. It turns out that the installer could not install them and ADT would not refund us the money.

Before signing contract told technician that the house was a rental and we would not be staying there for 3 years. Wanted to make sure that the equipment could be moved from one location to another without a problem, fee or extension of contract. Told we owned the equipment and all we had to do was to contact them and they would come out and move it for us with no charge. When came time to come it, called company and was told it couldn't be moved and would have to buy all new equipment, charged a moving fee and have to sign a new 3 year agreement.

My alarm system at my house was out of service for 6 months because the previous repair person terminated the wrong wires at the d mark..... then dealing with customer service...... Well how do I sum up numerous phone calls to ADT who gives me the run around? Mmmmm. Well root canal is a more pleasant experience. They finally sent a repairman who knew what he was doing.

We have been a contract customer of ADT for over 20 years. On a recent inspection included in annual fee it was necessary to change the battery. The engineer warned us we may be charged, but challenge it. We were invoiced for attendance by an engineer at our request although the engineer was already with us for the inspection. When I challenged the charge I was told to write to the company. I looked for email address on their website and there isn't one. When I phoned back to ask for their email address, they cancelled the invoice as "a gesture of goodwill" which is laughable when they had tried to charge twice. CON TRICK.

We had service with this company for the last 5 yrs. First it was ADT, then Broadview Securities, then Brinks, and now back to ADT. Had no problems at all before company changed back to ADT. We had some terrible beeping sounds coming from control panel right about New Year's 2014. This happened on a weekend and after several complaints, phone conversations with at least 5 different individuals over a 2-day span, nobody knew how to stop the beeping. In the meantime, our 4 dogs howled and wouldn't stop. Our oldest dog had to be sedated because she became so anxious, we feared she would die.

The sales person totally lied about how the bill would be handled if we sold the home; we would have never signed the contract. Should have read the fine print in the two page contract so ultimately my fault. Should never believe anything a salesman says. Cost me 3 years for 1 year of service. If you do need any service, their people are like speaking to walls; just want the money.

The system just went out. We immediately called customer service and did what they told us to do, like unplug it and plug it back in, check the battery, etc.... They told us that they can send a technician out, but it won't be until two weeks later. Our home has been robbed before and that's why we had the system installed. What are we suppose to do, and why is it going to take two weeks before someone comes out? I'm highly upset; our home will not be covered for two long weeks and ADT does not care. We are thinking about switching companies.

I called and cancelled my alarm and was told I had to wait 30 days. I had called March 10, 2014 and cancelled. Today is April 21, 2014 and they withdraw another payment from my account. But guess what, they removed the money from my checking account. I have to wait for up to 30 days for the refund and they are mailing me a check. Businesses wonder why consumers are fed up with them. Guess what, this is one business I do not like. Their records indicated I called and cancelled on 3-10-2014. A VERY UNHAPPY CONSUMER.........

I called ADT. They came out and said, "Sign here". I am a busy person and didn't pay much attention. They were friendly. Turns out it was a 3 year contract and they didn't say a word about it. When I called to cancel after a year, the sales person who originally sold it to me said to hang up on the collection people when they call because they never asked me for my social security number. This is very dishonest. I hope we can gather enough people who have had this happen for a class action lawsuit. They obviously do this often because they are prepared with a comeback for anyone that complains.

ADT Security Services claims that we have not made any payments on our account. Meanwhile, I have been sending payments on time every month through my bank's Web Bill pay service. ADT has no clue where these payments are. My bank has all of the correct info and the payments are being withdrawn from my account. So far almost $200 are unaccounted for. We are being harassed with collections calls every day. Numerous times. Every time we have to explain the situation to every person we speak to because no one knows what is going on. Hold times are horrendous. We have wasted hours on this matter. My bank has faxed payment histories to their payment resolution department and I personally have faxed several printouts as well to no avail. We are trapped in a contract which would take $900 to cancel. Please do research and go with another company. Do not deal with this company. The level of ineptitude and incompetence is incredible.

Since January 3, I've experienced seven failed appointments to reprogram and upgrade my system. The separate but related matter of ADT installing another customer's used (2006) system battery after mine failed, is another sad story, but needless to say it also caused numerous problems.

I had an ADT system installed about 7 months ago. About 2 1/2 months ago it started acting up, CO sensor and a door sensor going crazy. I called ADT. They sent out a service tech. He replaced the door sensor and the battery in the co detector and basically told us that if the battery didn't fix the CO detector we were SOL because it wasn't supported by ADT any longer. 2 days later the system is doing the same thing. Several phone calls later we have a tech scheduled for the next week. Over the phone he tells me there is nothing he can do because the CO detector isn't supported. I call ADT to inquire about this and after much run around I'm told it is supported. The tech shows up 2 days later and replaced the CO sensor and door sensor. All seems good. 2 hours after he leaves my system goes nuts. I can't arm it because the motion sensor sets off the alarm anytime I walk through my house. Can't arm it when I leave because it goes off at random for no reason. I get no response when I try to get another service call. Going on 3 months with no alarm just a monthly fee and no resolution to the problem.

ADT keeps getting harassing with their spam PO Mail. I read nothing but complaints about their false company. I dare for those jerks to come around ring my door bell. Next time ADT or any alarm company rings, I will say, "Can you read English??" One night, which my dog did not like, this young punk rings my door bell. I said in English it says 'No Soliciting'. He said, "I'm not soliciting." My sign says in English and not in Spanish. No Soliciting. Slam my door, and he got lost. I need not to explain here. There are two of the same complaints. I got lucky. I got out of the contract. It took a while, but AmEx was on my side for ADT scamming people.

I feel I have been totally ripped off over 2000.00 for installation in a 1300 sq foot home a little much. Then when I get my credit card more charges. I call to have it cut down. Being single newly divorced, I can't afford it. So I ask to see if my bill can be reduced. System downgraded, it says I signed 3 yr contract. And I am 5 days over my 30 days. Well for one thing I wasn't expecting the fee I was charged, and another I thought I could downgrade with it only be 5 days. Completely dissatisfied. I will be removing it the day my contract has expired. No referrals from me.

We have been a client of ADT's for 6 yrs. and at every service call the engineers cannot fix the problem and blame the prior service team for the extended errors. In addition, upon contract agreement we purchased one of the most expensive packages, and have not received continuous uninterrupted service since inception. While we had support from our sales rep, it seems extended interest and support is only favorable when getting you in the door--after that, the customer service severely declines. I have to value my experience a 0 in each category.

I paid for my initial installation fee over the phone to get fire protection included, but ADT kept my account info and charged me again for other charges I don't even know about after my install. I made it a point to insist they not charge my card any further and refused to sign the document allowing them to do so, but they did anyway. ADT lies and then does what they want with your credit card or debit card. I am changing my account info and canceling service with ADT. They are liars.

Spent good money for installation of the system, sparing no expense to secure a 3 story town house. Purposely picked ADT over Slomin, because Slomin had no carbon monoxide monitoring. Had multiple service calls to fix my system, due to false alarms. Last tech told me the vibration detectors were too sensitive and needed to be adjusted - they were picking up any slight vibration. System still going off for no apparent reason. Came down to me not alarming the system, but paying for monitoring. I called and asked for the equipment to be removed, because it could not reliably be used.

Seven year customer. Our family consist of a small child and a dog. Siren continued to go off on its own every 15 min for two days! Imagine the stress this caused. When I called ADT they said it would take 2 wks for a tech to fix this. I ended up cutting the wires on my own. Service rep had the nerve to tell me "just a few more days and we can fix this" as my child was crying and my dog was barking from the loud sirens. Unacceptable.

They keep calling us to go back and reactivate. Asked to have our number removed. Would like to get the operator number, they refuse to give it.

We recently switched our internet, phone, and cable service from my name to my boyfriend's name to save money with AT&T UVerse. Upon switching phone numbers on 03/31/2014, we immediately began getting bombarded by telemarketing calls from ADT Security. They have been phoning our home at least three to four times a day. On four separate occasions, I picked up the phone and advised the sales rep that we are not interested in ADT's product; moreover, I advised the sales rep that we do not want to receive calls from them. Therefore, they should have placed our phone number their internal "do-not-call list". Worst of all, I had to tell them this verbally, over the phone, twice today.

We have had ADT for almost two years, never had much trouble other than not getting a yard sign. Had to call and tell them it was stolen, cause telling them we never got one got us nowhere. The last few weeks, we have had phone trouble. Phone works when it wants to if at all. The panel says com fail, but you would think that maybe a call, email, text or something to make sure we are still alive... lol. I mean we pay. They should check on us. Getting ready to move to a new home. Wonder how much they are gonna charge for their non-monitoring service. Don't feel protected at all. Can't wait for my contract to be up.

I signed on with ADT March 1, 2012. In March of 2013, I gave up my land line phone and called ADT. I was told by a technician to reset my alarm as it was reading a message phone failure. After doing this several times in a few months, I called back to ADT and found out I needed an internet router which would cost me more money although she admitted I had not been protected through the last few months. I cancelled my commitment to them and signed on with Vivint. The Vivint technician told me that the extra motion detector which I paid an additional $250 was never hooked up. I sent this information onto to a customer service rep and she told me that they had an outside company install the equipment so it wasn't their responsibility and it was my responsibility to check to see everything was working.

I agreed to receive the ADT alarm monitoring service at my business. I was told that I will have to pay $99.00 + taxes to have the equipment installed in my office but that I will be receiving a Visa gift credit card for $100.00, while I went on line to see what I had to do to get the Visa gift card and saw that I had to get a money order or cashier check, not my company check nor a credit card payment for $4.95 and send it to a company by mail. That would mean that I am not getting the full $100.00 because I will be paying $4.95 + the cost of the money order or cashier check.

My house was burglarized. ADT would not address the repairs to be made to their system with any urgency. I was transferred to 20 different representatives in a matter of 5 hours placed on holes for 3 of those 5 hours, resulting in no help and false installation dates. This is one of the worst customer service experiences I have ever had. It added insult to the already sustained injury from the burglary.

An ADT representative agreed that I could move a security service from the dwelling where it was installed to another dwelling. Instead, they added an additional account. I was grieving the unexpected deaths of my husband and my youngest child at the time, plus dealing with their estates. I didn't realize immediately that ADT was taking out 2 automatic withdrawals from my credit card instead of one. When I moved to a smaller house to cut my expenses, ADT once again agreed the primary account (or what they led me to believe was the primary account) could be moved. Once again, ADT added another account. That meant I had 3 accounts. The first one was for my deceased son's house in Georgia (which was sold) and 2 at separate locations in Memphis.

I had an ADT business alarm system installed March. Prior to that I gave the Salesman half down, with my Business credit card, with the service monthly fee and the balance of the install due at installation. When the installation tech came, he wanted a check, which I gave to him. However, then ADT not only did not deposit the check for a month, they charged me for 3 months service to my credit card, although I had paid them for a month's service. I had to call and demand a refund. If a company can't read the terms of their contracts and has the nerve to charge their customers differently, they need to straighten up quickly. I am NOT happy with ADT and would not recommend them. I paid for an alarm system, not a fee to babysit their employees!!

We have had ADT for 7 years. In December 2013, we changed to a new system monitored wirelessly instead of by land line. We had to pay for the install and equipment charges upfront. All monthly payments had been paid by automatic payment from the same account the entire time. When we received the first bill, it was 2 times the quoted amount for monthly monitoring AND it was taken not only from the account we had always used, but from another account as well, that was NEVER listed or used for the automatic payment. When I called, they could not explain how they even got that information! I was told it since it was double the amount, the additional would pay for February and they assured me they would remove the other account information. There was no automatic deduction in February.

I moved into my home in June 2013. I received an ADT promotion in the mail providing 10 secured windows, motion sensors, back-up battery and free install by receiving a visa card credit. I thought that was a deal by securing my home for less that $40 a month. I signed up for what was promoted. However, I watched a channel 2 or 5 documentary about security companies and ADT was the specific target. The documentary showed how the lack of having the back-up system the ADT monitor is obsolete if the telephone line is cut or altered. The security system does not protect the property at all.

I have been with ADT for over 25 years, never really had a problem until the last 6 months from which I have found out they went thru a conversion... I sent checks, they cashed them and then they weren't applied to my account... I had to deal with some one named Rachael in Resolutions... I had to send copies of the checks they cashed to prove it. They still haven't gotten their billing system correct, and I have to call and beg to get a bill... I have excellent credit and don't play around with bills that need to be paid...

I just called because I plan to move in the next month. I asked if there was any way to suspend my contract until I move as there will be a period of a month we are in limbo. The gentleman said they would excuse me of the contract no problem and they would just have me sign a new contract. This would force me to extend my contract. He said the only way out is to pay close to $1000 which is 75% of my contract. If you have to force or trick people into a new contract you can't be that great of a company. You should be able to transfer my service and not penalize me for wanting to stay with your company, but now I cannot wait to not have to deal with this company any longer. I'll definitely look into future home monitoring but not with Protect your Home nor with ADT. I'm positive after this experience that there are better options!!

I bought the service and 6 months later the battery indicator became lit so I called. They said, "Okay, we will send a battery out to you." Never received the battery since Sept 2013. It is now April. I cancelled in December after two Technicians did nothing to fix the monitor. The first Tech didn't even show up; the second said it needed a part and didn't even put a new battery in the system. My bills kept coming but no customer service! I have never completed a form on Consumer Affairs or BBB on a Merchant in 40 years!!

I have been a very long time customer of ADT with 3 separate security accts. I call to make changes and now I am "required" to give them my banking info for Automatic Payment withdrawal. I tried to explain that we give our banking info to no one. I was informed that I had to do this if I was to do business with ADT. I have asked to speak to a supervisor and each time I was transferred back to someone in Customer Service. This happened 3 times today. I have never had a problem with ADT before. Is this New Customer Service? If so, in my humble opinion, something smells. Do they simply not care about their older customers? I am paying $8.00 per month per acct. more than I was paying last year at this time and $12.00 more per month than I was paying 2 years ago. The cost of security goes up and customer service goes down. Hmm. Go figure.

I have always been a brand awareness type of consumer, realizing that ADT has built a name for itself in the Home Security business, and excited about a new home. But my experiences below tell me to RUN AWAY. If this is the play on words and go around I get from ADT customer service reps even before ADT gets my business, then, nah, no thanks, you don't need my business, nor my money, nor my time..

Waited all afternoon for ADT to come for the 5th time this year to solve the same problem. I was told the tech was way behind and wouldn't be there until after 5:00 p.m. (original apt. was for noon). I said I had to leave for a few minutes and gave my cell number for the tech to call when she was on her way. She apparently came around 4:00, didn't call me, and left in 3 minutes. Now I have to wait ANOTHER week for a service call. Have now been on hold for 31 minutes to speak to a supervisor. I HATE ADT and will try to find another, responsive, professional company for my security needs.

When we moved into our house, we knew it would be temporary. They said no problem. You can take the system with you. Now 8 months later, they say, "No, you can't take the system as it is tied to the address at which you live. Oh and by the way, there is a $99 fee to transfer your service AND you have to sign a new 3-year contract!" We can't just finish out our existing contract. So if we have to move again in another year, we will have to sign yet another 3-year contract! What a rip off! I will be contacting my attorney. The only good experience was with the installation technician!

My father-in-law lives in what most would consider a shack in a very safe neighborhood about a mile away from us. At some point ADT suckered him into a security system. I must admit that he says yes to anyone who shows up to offer him a product or service. Problem - he can't afford any of them. Until 2 weeks ago he would not allow us to help. His mental state and affairs final got bad enough that he signed a power of attorney to allow my wife to help get things in order. When she went to the bank and got access to his accounts she saw monthly withdrawals from ADT.

We bought a house with an existing alarm system that was not monitored. Shortly afterwards, we started getting flooded with ADT phone calls wanting to install a alarm system. I stated I already had one and may be interested in having it monitored so they came out and I finally decided to have it monitored. About a year later, I had just gotten out of the hospital and accidentally set the alarm off, being a little dizzy from my surgery I could not remember my code and had to call my wife who was outside unloading the car. Needless to say by the time she got in the house it had been going off for several minutes and after resetting it, she waited for several minutes for them to call and they never did. She called them and asked why they did not call and they said it was reset several minutes later. When she told them that was not acceptable they told her they were the experts and not her and hung up.

After a year of uncomplicated residential service, we added a 2400 sq ft workshop to our property and wanted to have it secured before we left on our annual vacation. We had over a 6 week window to complete. The salesman Daniel comes out and quickly tries to upscale high tech equipment which we declined as we are rural with no high speed internet. He prices out options and we settle with my husband digging a trench to garage and laying pipe for the technician to use and a simple upgrade to our existing system for a whopping total of 50$.

Not interested in your families safety - only want their money, horrible customer service, company does not communicate within, no respect for people.

ADT Customer service is the worst I have every experienced. Our system was installed by Elite Alarms who contracts with ADT. These people tried to rip me off twice with double payments. I wouldn't recommend ADT to ANYONE!!!! I moved over to Doyle!!!

We put our vacant rental home on the market and the realtors were having all kinds of trouble with the system - supposedly a defective sensor (less than 2 years old). The costs to fix the problem were outrageous so I decided to cancel service. The agent pointed out that the contract I signed specified that they keep 75% of the annual premium and they wouldn't cancel for 30 days, giving them additional fees. They should be investigated for consumer fraud and they should be shut down.

When you call them to ask about their services, they will badger you every few minutes and make sure you install. When you call for service, they tell you it takes 3 to 5 business days for a response. Hey, it is security system and that means response should be within the hour, if not better. When you call to cancel, you get pass around and finally get to the FIFTH person to get it done. When asked for confirmation in writing, they tell you that they do not provide such service. When asked for the original contract, they say they don't have it. My recollection is that we signed up for a two year contract and now was told it was a 3 year contract. It's a we against BIG company. I will tell all my friends not to use ADT. They are horrible.

We spent a lot of money for security cameras with ADT. They sell you the product and now you cannot get them to do anything. We have been having problems with one of the cameras and we have made 9 appointments with ADT and they showed up once and could not do the work because they did not have a ladder high enough to reach the second floor of the house. When I made the original call, I told them they would need a ladder that would reach to the second story of the house. They screwed up again. Every appointment we have had, they have just not showed up and never called to cancel. They came back today and took the camera off and said it was too windy to go back up and finish. Now they made an appt. for April 4th. I am paying for service I am not getting and this has been going on since Feb. 4. I would never recommend ADT to anyone for any reason. The customer service sucks and so do the people they send out.

I went through an authorized dealer, ADT Protect your Home to get a home security system. I prepaid for the full 3 year contract. During the first year, when the contract was still held by Protect your Home I began getting calls for late payments. I reviewed my history with each collector who quickly saw that Yes, I had indeed prepaid and promised to remove me from the late payment file. After 4 months the calls finally stopped.

First of all, how many companies have three year contracts that cannot be cancelled? OH yes, it can be cancelled, but you are still responsible for the balance??? The system that was sold to our business was excessive $$$, and not completely thought out by the contractor, Cesar **. He was in our office but did not provide us with a commercial box. ADT provided us with a residential box, advice that was half thought out, while our walls were down, and complete and total incompetence.

I dealt with their customer service department and was called by their scheduling department. The woman that called from scheduling was rude and tried to force me to do something illegal. She not only argued when she didn't know the answer but said that it was my fault over issues caused by someone in THEIR sales department. She is in serious need of training and customer service skills. The woman in customer service was just as rude and made me feel like I was bothering her precious time. She's in customer services, Hello?! Neither had any interest in remedying the situation. There are no checks and balances nor could anything be done to help fix what had been screwed up. I wasted 2+ hours with these people. I wish ADT wouldn't outsource their installation, it has been such a bad experience.

ADT said they would be out to my house to check the system. We agreed on date and time. Never showed up. Don't give them your money. Go with someone else.

There have been a few occasions where our ADT system went off accidentally, with no call from their call center. ADT stated if the alarm was reset within a specific amount of time, they would not call to verify. I purposefully set it off and let the alarm siren go off for 40 seconds, long enough for someone to break in and force a family member to deactivate the alarm... No call was received. Next, I had our system replaced on a Fri. and as of Mon., no call, even though their system is in our floor. You decide from here.

I have been a customer of ADT for over five yrs (maybe 10). We signed a contract at time of installation. When I went to cancel my service, I was told that my original contract states that it takes 30 days to cancel service. When I spoke to customer service (which appears to be their sales staff) about waiving the 30 days, they did not know who I needed to talk to get an override. When I asked why they (a tech type of company) needed 30 days, they stated it was company policy. Yet when I asked how long it took to turn on service the response was same day as install. Beware they don't know how to service clients.

I had an appointment with an ADT Technician at 2:00 p.m. on 3/22/14. The tech did not call or show up. I went online and chatted with Travion. He said he would page the sales rep and have him to call me. It is now 3:10 p.m. and still have not heard from anyone at ADT.

In 2011, after many years of ADT as our security services, we decided that we no longer want their services. Reasons were slow to non-existent police response but even slower ADT response when we needed to shut off power. 30-45 minutes lag to call is plenty time to rob a house. Besides, two very alert dogs beat a security system anytime. We had not been in a contract for many years, so when the bill came I did not pay it. That is how it usually works, a bill arrives for future services, you don't pay it, end of story. Many companies will send out additional bills in hopes to guilt you into reconsidering, but services stop the day the bill becomes overdue. Not even a newspaper will deliver anymore if you don't pay. Well, ADT continued to send bills, and the third time around I called their customer service and told them I am no longer interested and stop sending bills. She said "okay." Case closed, right? Wrong...

I had an account with ADT and after the two years my card expired so I did not give a new card. I cancel my phone service since I did have ADT anymore, however, ADT still continue to bill me for three additional months without a phone line to monitor my account. When I call they say I should have told them that I did not have any phone line anymore. I said to her, "I don't have to call and say anything since when you signed me up, you said I will have to have a land line to be able to get service." So I ask the agent, "what were you monitoring since it wasn't through a phone," she said they were billing me for the months. I said, "yes, you were billing me but not monitoring me." I am wondering now if they had ever monitor my house in light of this new development. I told them that I will not be taking this lightly.

I opened my ADT account in 2011. I was never told I was signing a 3 year contract, rather forms were presented at end of panel installation as if it were a receipt for the work. I also purchased over 1000.00 in extras for my system. I fell behind in my first few payments, which were set up on monthly billing, so I received a termination notice. I contacted and paid to save account and figured that was the end of it. I also switched my billing to quarterly so I did not have to worry every month about the bill, with it coming every 3 months I can more easily address it when it arrives. So now as I am approaching the end of my contract agreement, I have fallen behind again in 2014, 3 years later. I was overwhelmed with Christmas and missed the bill and ended up paying it late. At which time I was told all was fine and well. I later received a letter from collections stating I owed them the remaining balance for the contract. I contacted ADT. I spent 3 hours on the phone with them. They told me everything was fine again and transferred me to another rep, that rep told me the account was cancelled and could not be reopened.

The guy that installed my system did not know what he was doing. Literally spent an entire work day at my residence. Charged me over $300 for equipment. Did not tell me it was a 3 year contract. Had my name wrong on the contract and wanted me to sign a different last name so not to mess up his paperwork and he have to get new paper. I wished now I had because I would have had a loop hole to get out of this mess.

I called to cancel my ADT services after about 1 year because I am moving into a house and was told that I would owe $1100.00 for early termination fees. WHOA! When I specifically told the sales rep that I would only be renting the house for 1 year. I needed a plan that would fit into that category! The sales rep assured me that she had the right plan for me. Then she told me that I could cancel services when I move and/or transfer services with no penalty. I specifically told the sales rep what my concerns were at that moment. She never said anything about paying over $1000 for early termination.

Our alarm went off this Sunday morning. Fearing it was a break-in, I didn't turn it off. After about 5 minutes, the alarm went off by itself. Shortly after this, I was telephoned by ADT. I told the woman what I experienced and answered her questions. No, the power did not go off. No, I didn't mistakenly open the front door where it showed her the problem was. She then transferred me to technical support.

Was never told I was signing a 3-year contract and was told I could cancel within the first 6 months by sales rep at my house. I should have read contract line by line. Tech did not show up within the 4-hour window as promised and no call from ADT. After I contacted Brookfield, WI office manager set up another tech and said he would credit my account for first month and that was never done. Called Brookfield office and left voicemail and never received a call back. Called two days later and receptionist gave me 1-800 number to call since I had an issue.

Please DO NOT get ADT wireless security system. Do not listen to ADT's version of how strong their cellular signals are in the area. They will install and will only support to reset the cellular radio. We are experiencing false alarms due to 103 Check LngRng Radio getting disconnected from the cell tower. We spoke with ADT customer service and they said "Call AT&T, it is their cell towers that your security system is connecting to, not our problem." We see this issue on almost daily basis now and looking forward to see our contract end this July. Not continuing with ADT nor recommending their crappy service to anyone. Poorest customer service. I mean seriously when was it right to tell your customer to call a third party vendor (AT&T) to fix technical issues? Just ridiculous, ADT you are fired.

Jan 22 - My wife cancels our account with ADT. ADT tells us it will take 30 days. March 3 - ADT receives a monthly payment from my credit card for March. March 10 - Phone call to ADT where they tell me I cannot cancel an account under my wife's name. I argue that the credit card is under my name. They confirm that the account was cancelled Jan 22, 2014. They transfer me to Canada for billing. In Canada, they confirm that our account is cancelled, and that they owe me 7 days in Feb and 31 days of March. Rep says this will take 2-3 weeks. I indicate that I have already been waiting 47 days. I am told it will take another 2-3 weeks. Stay tuned.

I changed my home # and have gotten 13/14 calls in 2 days trying sell me a system. No matter how many times I say STOP, they keep coming. They think I am a new homeowner because of the #. We have owned the home for 15 yrs. I would not buy from ADT even if I was interested in a security system because of this.

There were two different times my alarm was going off for a good 20 minutes and nobody called me or anything. If there were a real person breaking in my house, I would have been dead. I called them and asked why they didn't call and they didn't have an answer. It makes me think why am I paying them.

I have had an ADT system in my home since 1992. I do not have the "monthly monitoring service" (cancelled several years ago) because I am retired and home most of the time. I merely set my alarm system and alert my neighbors so that they might watch for and listen for any disturbances at my home when I have expected absences of more than a day. This has worked perfectly since my retirement. However, I came home from a recent trip, turned off the alarm, but then immediately noticed a light on my control panel indicating that one or more of my window contacts was not functioning properly... thus preventing me from resetting the alarm. So, I called ADT to see if they would send out a service technician (for which I would pay a service and repair charge!) to identify the faulty hard-wired window contact and repair or replace it. They refused... saying it was now MY system, they didn't want to incur any liability.

I used ADT's security system for my restaurant. Paying them about $50/month (for a peace of mind), my store was actually robbed. The robbers got through a brick through my door and ran off with over $1000 of my stuff. The alarm system did not go off. The motion sensors did not activate. I called them a little while later. They tried to tell me my employees didn't arm the system. The system was armed (I have everything on my security camera). Furthermore, the police/detectives needed the system unarmed to enter my store. They did not offer me any assistance. After multiple phone calls, my insurance company and attorneys have got together to sue ADT. They are suppose to be there to protect me. Instead I feel they robbed me.

I woke up this morning to the screaming sirens of the alarm going off. I ran downstairs and it is saying fire. First there is no fire and secondly I could not get the alarm to turn off. For 15 minutes it sounded. I tried to call ADT and of course was put on hold for another 10 minutes before I could talk to someone. The thing that is so alarming to me is that the customer service representative told me they knew for two months our system was not working. They said they tried to call. I ask if they tried a secondary number and they said no. Could you have sent a letter a email or call the two emergency contacts on my list to let us know. I am so worried for others if this happens. My house could have burned down if this had been a real emergency. The fire department never showed up nor did ADT call or even know the alarm went off but they knew for two months that the system was not working and did nothing to alert me the homeowner. Better check with other companies as I have no confidence in ADT anymore.

Called ADT to upgrade our residential security system that was originally put in in 1999. We were told upgrades would cost $149.00. Installer came and said our system was so outdated we needed additional equipment. Called the customer loyalty line and was told the updates would cost $338.00. I read them the exact pieces of equipment the installer wrote down. Rescheduled for installation, first the installer had to leave because he didn't have the right equipment. Then when he came back he said they didn't write down all the correct equipment. Called back the customer loyalty line and was then given a price of $548.00. At that point I just cancelled service!

After speaking with Jason, a scheduling supervisor, I wrote the following email to Keyth. I was particularly inspired by his insistence that I say "(I am) agreeing to pay for this service call." The glee in his voice was palatable through the phone line and my hearing issue, as well as the mind-numbing shrill of the fire alarm, which had been going off from 11:30 am until past our phone call, at roughly 8:30 pm. I insisted I would be willing to pay tonight, if it is understood that I will contest it later. We went back and forth like this more than three times. I pointed out I have a right to contest charges, and he told me I would not have a repair person arrive until after 10. I am sure this will be evident on the quality service tapes. I hope the CEO listens to them.

OMG! Husband & I just bought a new home in Plano, TX. We had a lot of trouble getting the home land line set up, but finally did. We have a 92-year-old parent, so unexpected calls are always a concern. Today alone, I received EIGHT (8) calls from ADT dealers, who apparently somehow buy lists of new homeowners for telemarketing purposes. First of all, this is in direct violation of the Federal No Call List (which is a joke anyway, since there are no repercussions) & I believe also in violation of general telemarketing laws/guidelines. What makes this more insulting is that 2 reps actually had the audacity to tell me there were millions of ADT dealers that would be calling me & no way to stop them! I tried calling the ADT CEO, NAREN GURSAHANEY, even calling the corporate office in Boca Raton, FL. I couldn't reach a human, much less the Executive Office. For a service industry entity, this is UNACCEPTABLE! These ILLEGAL calls are coming from dealers YOUR company has licensed - there MUST be a way to report these violations to ADT & have YOUR firm take action! Does it take a harassment lawsuit to contact your Executive Office?

Transferred service to new owner when company was sold in DECEMBER. Even received a letter from ADT, dated December 20, 2013, confirming services cancelled and there "is nothing more you need to do." BTW bills were always paid auto pay through credit card and account was UP TO DATE. Heard NOTHING further, no bills indicating any charges, etc.... until today, when received a letter from an attorney in Illinois threatening litigation for $831.32!!! No bill, no itemization, just a bunch of BS from ADT!!!

This is the second or third time you have called me saying I needed to test my system. Both times I had been called by you and the system was tested with no problems. My system has worked perfectly with tests on a regular schedule. Please get your organization squared away. You don't seem to have control of your operation.

This is the third time my credit card has been charge without my consent. When they changed over to quarterly billing, I had missed the payment, waiting for them to send a hard copy which never arrived, and consequently ended up with a double bill PLUS a penalty. So I paid that initial quarterly invoice with my card and was very specific in directing them to NOT keep my card on file and NOT set up auto-pay, but they continued for two more billing periods, then after I made an angry fuss, they stopped. I just received my credit card statement and see that they've started up auto-pay again WITHOUT MY CONSENT. Additionally, another household member once paid on their debit card and they did the same thing.

I had the ADT installed in my home in Jan. First of all the customer representative present you with all these nice glass break offers, motion sensors etc. Then once the installer comes, the offers made are different. However, that is another issue. I utilized a credit card for the initial install payment of $99 dollars. Then as I checked my account they had taken two payments from my account without my authorization. The first one was in Jan after the install, in which I called and complained and then recently. I yet again called and my credit card was supposedly deleted from the system now. Not happy with this company or their customer service or lack thereof. Do not give this company your credit card information.

For more than a year, ADT accepted monthly payments for (monitoring) a system that was not connected. They assume no responsibility at all for not knowing that the system was not connected. This is just another example that ADT takes money for services that don't provide.

Our home burnt down Labor Day, 2 years ago. We had ADT Fire & Home alarm. The home was a total loss. We were sued by ADT for the entire balance of the contract left. As I recall, close to $1500. Beware of what you're signing up for, and read the fine print!

ADT puts you on hold for 5-7 minutes per caller!! Will hang up on YOU!!! Customer service tells you that it's a know problem with the display will not keep correct time!!! Has came out twice to check system and still not working correctly!! Today a silent alarm went off and the police showed up with me watching TV and wanted to know if everything was okay. I was like I haven't even opened a door or broke no glass!! 20 minutes later I get text alarm had went off!! 30 minutes later after the police had left, ADT calls to check if everything is okay and they would let the POLICE know that everything is okay!!! 30 minutes LATER!!! ADT is quick to sell but not quick to fix!!! By no means cares for their customers!!! Is there any other company out there???

You called them, they put you on hold and then disconnect the call. My alarm was activated by accident and I called 3 times to tell them it was an accident and they still called the police and I got fined.

This company is horrible except for taking your money. The installation went fine but afterwards they applied for permits that weren't necessary. Their customer service is horrible and rude. They don't take any responsibility for the gift card company they use. Don't make a mistake. Use someone else.

Alarm system quit working over a period of a few days, I called ADT about the problem. Service technician arrived and I answered some questions regarding the problem. Prior to the problem I had my roof done and one of the roofers had unplugged the system in the attic causing the battery to discharge and shut the system down. Technician was at my house 15 minutes at max and then said that I would be billed, $126.00 to be exact, and all he had to do was plug the system back in. Why something like this is not covered under the contract is beyond me. This happened in August, I did not receive a bill until January 2014!! Then I called ADT customer service and gave them my information to pay this bill that took them 6 months to get to me. Thought it was a done deal. Well I was wrong, I get another bill for for $169.00 and had to call customer service again and paid the original $126.00, very disgusted with the quality of service.

This has been THE worst customer service I've experience in my 67 years of living. ADT has been billing us every month for a system at our old address. We have not lived there for 18 months and cancelled that service when we moved. We had a system installed in our new residence which of course we've been paying for monthly. So, they shut off our system due to 'past due statements'. I have made a total of 8 calls to them in the past week, the average time of each call was 50 minutes. Each time I was told, by a different rep, that this would be resolved. They put a code on our system that won't allow any alarms to be relayed to ADT.

We've been with ADT since 1999. Our annual services ends on 2/15/14. After receiving the annual bill in the amounts of $618.84 which didn't include a detail summary of charges we decided to call ADT to cancel. Customer Service Rep read off what seemed to be a script of uncertainty regarding new charges and suddenly we were transferred to Customer Loyalty dept. who quickly offered a 20% discount to keep our current services (for another 12) and to also allow an ADT sales rep to visit us directly regarding home automation/system upgrade which would be an additional cost. We declined the offer. While most people would jump all over a 20% discount we were not moved by this ridiculous strategy. Frankly this type of negotiation is unacceptable business practices. Why did we need to call for a discount, ADT should offer long term customers deals anyways! What type of games are ADT playing?

I am extremely disappointed with this company. They sold me a system with shock sensors, that would go off if someone tried to break in, but actually the sensors go off in storms. The sensors also are affixed to the windows and doors with double stick tape, that fails, so the system is unreliable. They refuse to fix it and refuse to let me out of my contract. I spent $2000 on a system that ADT doesn't even recommend. And now another $800 to get out of the contract. This is not right.

My contract was up. I called them that I didn't want to renew, but they said I need to give them a 30-day notice, even if the account was up. I did so and made sure, then they asked for authorized signature and if it didn't match then they would not accept notice. I spoke to numerous reps and all were rude when came to cancelling service, horrible reps and service.

I am a member of AARP and AAA. What I find out they bring the systems and they tell you have 30 days to try it then when your bill comes they say add other services with them to get lower bill.... then you are hooked with them. It is scam. Then before 30 days you cancel they charge you very high early cancellation fees. This the way they are making money... All I can say check with other companies to get the good one. ADT is very bad company.. Very bad

I have activated my system twice since we began our service with ADT. On both occasions we had as many as Five false alarms. When I contacted ADT about the false alarms, they told me they were caused by weather conditions. We live in Orange County, CA which has one of the most stable weather conditions in the country. I told them if the weather conditions in southern California are the cause of my false alarms I didn't find their system reliable and I wanted out of my contract. We went round and round on this, they saying it was the weather me saying it was the system. I asked them to release me from my contract and they refused.

My parents have had a security system with ADT for 17 years. Recently my father passed away and we decided to get additional features to the system. We were told that the system was one of the earliest systems and was not able to support new features and would need upgraded. We had multiple technicians out who told us we should not have to pay for this upgrade, that they put new systems in all the time for free, and to call the loyalty department. I called them and got bounced around from one person to the next for 3 hours. They insisted on charging for the upgrade. The technician sent a sales person to the home who quoted us $49.99 for the upgrade and additional features we wanted. That was rejected and they came back with $99.00.

Without any notification to a correct billing address, phone number, or e-mail our home security system was shut off in the first year of operation. The company's employees refused to accept any responsibility for lack of contact with us. All bills sent to the correct mailing address were paid - I have two systems with ADT. The entire contract amount was turned over to a collections agency without any notification to us.