ADT Reviews

ADT keeps getting harassing with their spam PO Mail. I read nothing but complaints about their false company. I dare for those jerks to come around ring my door bell. Next time ADT or any alarm company rings, I will say, "Can you read English??" One night, which my dog did not like, this young punk rings my door bell. I said in English it says 'No Soliciting'. He said, "I'm not soliciting." My sign says in English and not in Spanish. No Soliciting. Slam my door, and he got lost. I need not to explain here. There are two of the same complaints. I got lucky. I got out of the contract. It took a while, but AmEx was on my side for ADT scamming people.

I feel I have been totally ripped off over 2000.00 for installation in a 1300 sq foot home a little much. Then when I get my credit card more charges. I call to have it cut down. Being single newly divorced, I can't afford it. So I ask to see if my bill can be reduced. System downgraded, it says I signed 3 yr contract. And I am 5 days over my 30 days. Well for one thing I wasn't expecting the fee I was charged, and another I thought I could downgrade with it only be 5 days. Completely dissatisfied. I will be removing it the day my contract has expired. No referrals from me.

We have been a client of ADT's for 6 yrs. and at every service call the engineers cannot fix the problem and blame the prior service team for the extended errors. In addition, upon contract agreement we purchased one of the most expensive packages, and have not received continuous uninterrupted service since inception. While we had support from our sales rep, it seems extended interest and support is only favorable when getting you in the door--after that, the customer service severely declines. I have to value my experience a 0 in each category.

I paid for my initial installation fee over the phone to get fire protection included, but ADT kept my account info and charged me again for other charges I don't even know about after my install. I made it a point to insist they not charge my card any further and refused to sign the document allowing them to do so, but they did anyway. ADT lies and then does what they want with your credit card or debit card. I am changing my account info and canceling service with ADT. They are liars.

Spent good money for installation of the system, sparing no expense to secure a 3 story town house. Purposely picked ADT over Slomin, because Slomin had no carbon monoxide monitoring. Had multiple service calls to fix my system, due to false alarms. Last tech told me the vibration detectors were too sensitive and needed to be adjusted - they were picking up any slight vibration. System still going off for no apparent reason. Came down to me not alarming the system, but paying for monitoring. I called and asked for the equipment to be removed, because it could not reliably be used.

Seven year customer. Our family consist of a small child and a dog. Siren continued to go off on its own every 15 min for two days! Imagine the stress this caused. When I called ADT they said it would take 2 wks for a tech to fix this. I ended up cutting the wires on my own. Service rep had the nerve to tell me "just a few more days and we can fix this" as my child was crying and my dog was barking from the loud sirens. Unacceptable.

They keep calling us to go back and reactivate. Asked to have our number removed. Would like to get the operator number, they refuse to give it.

We recently switched our internet, phone, and cable service from my name to my boyfriend's name to save money with AT&T UVerse. Upon switching phone numbers on 03/31/2014, we immediately began getting bombarded by telemarketing calls from ADT Security. They have been phoning our home at least three to four times a day. On four separate occasions, I picked up the phone and advised the sales rep that we are not interested in ADT's product; moreover, I advised the sales rep that we do not want to receive calls from them. Therefore, they should have placed our phone number their internal "do-not-call list". Worst of all, I had to tell them this verbally, over the phone, twice today.

We have had ADT for almost two years, never had much trouble other than not getting a yard sign. Had to call and tell them it was stolen, cause telling them we never got one got us nowhere. The last few weeks, we have had phone trouble. Phone works when it wants to if at all. The panel says com fail, but you would think that maybe a call, email, text or something to make sure we are still alive... lol. I mean we pay. They should check on us. Getting ready to move to a new home. Wonder how much they are gonna charge for their non-monitoring service. Don't feel protected at all. Can't wait for my contract to be up.

I signed on with ADT March 1, 2012. In March of 2013, I gave up my land line phone and called ADT. I was told by a technician to reset my alarm as it was reading a message phone failure. After doing this several times in a few months, I called back to ADT and found out I needed an internet router which would cost me more money although she admitted I had not been protected through the last few months. I cancelled my commitment to them and signed on with Vivint. The Vivint technician told me that the extra motion detector which I paid an additional $250 was never hooked up. I sent this information onto to a customer service rep and she told me that they had an outside company install the equipment so it wasn't their responsibility and it was my responsibility to check to see everything was working.

I agreed to receive the ADT alarm monitoring service at my business. I was told that I will have to pay $99.00 + taxes to have the equipment installed in my office but that I will be receiving a Visa gift credit card for $100.00, while I went on line to see what I had to do to get the Visa gift card and saw that I had to get a money order or cashier check, not my company check nor a credit card payment for $4.95 and send it to a company by mail. That would mean that I am not getting the full $100.00 because I will be paying $4.95 + the cost of the money order or cashier check.

My house was burglarized. ADT would not address the repairs to be made to their system with any urgency. I was transferred to 20 different representatives in a matter of 5 hours placed on holes for 3 of those 5 hours, resulting in no help and false installation dates. This is one of the worst customer service experiences I have ever had. It added insult to the already sustained injury from the burglary.

An ADT representative agreed that I could move a security service from the dwelling where it was installed to another dwelling. Instead, they added an additional account. I was grieving the unexpected deaths of my husband and my youngest child at the time, plus dealing with their estates. I didn't realize immediately that ADT was taking out 2 automatic withdrawals from my credit card instead of one. When I moved to a smaller house to cut my expenses, ADT once again agreed the primary account (or what they led me to believe was the primary account) could be moved. Once again, ADT added another account. That meant I had 3 accounts. The first one was for my deceased son's house in Georgia (which was sold) and 2 at separate locations in Memphis.

I had an ADT business alarm system installed March. Prior to that I gave the Salesman half down, with my Business credit card, with the service monthly fee and the balance of the install due at installation. When the installation tech came, he wanted a check, which I gave to him. However, then ADT not only did not deposit the check for a month, they charged me for 3 months service to my credit card, although I had paid them for a month's service. I had to call and demand a refund. If a company can't read the terms of their contracts and has the nerve to charge their customers differently, they need to straighten up quickly. I am NOT happy with ADT and would not recommend them. I paid for an alarm system, not a fee to babysit their employees!!

We have had ADT for 7 years. In December 2013, we changed to a new system monitored wirelessly instead of by land line. We had to pay for the install and equipment charges upfront. All monthly payments had been paid by automatic payment from the same account the entire time. When we received the first bill, it was 2 times the quoted amount for monthly monitoring AND it was taken not only from the account we had always used, but from another account as well, that was NEVER listed or used for the automatic payment. When I called, they could not explain how they even got that information! I was told it since it was double the amount, the additional would pay for February and they assured me they would remove the other account information. There was no automatic deduction in February.

I moved into my home in June 2013. I received an ADT promotion in the mail providing 10 secured windows, motion sensors, back-up battery and free install by receiving a visa card credit. I thought that was a deal by securing my home for less that $40 a month. I signed up for what was promoted. However, I watched a channel 2 or 5 documentary about security companies and ADT was the specific target. The documentary showed how the lack of having the back-up system the ADT monitor is obsolete if the telephone line is cut or altered. The security system does not protect the property at all.

I have been with ADT for over 25 years, never really had a problem until the last 6 months from which I have found out they went thru a conversion... I sent checks, they cashed them and then they weren't applied to my account... I had to deal with some one named Rachael in Resolutions... I had to send copies of the checks they cashed to prove it. They still haven't gotten their billing system correct, and I have to call and beg to get a bill... I have excellent credit and don't play around with bills that need to be paid...

I just called because I plan to move in the next month. I asked if there was any way to suspend my contract until I move as there will be a period of a month we are in limbo. The gentleman said they would excuse me of the contract no problem and they would just have me sign a new contract. This would force me to extend my contract. He said the only way out is to pay close to $1000 which is 75% of my contract. If you have to force or trick people into a new contract you can't be that great of a company. You should be able to transfer my service and not penalize me for wanting to stay with your company, but now I cannot wait to not have to deal with this company any longer. I'll definitely look into future home monitoring but not with Protect your Home nor with ADT. I'm positive after this experience that there are better options!!

I bought the service and 6 months later the battery indicator became lit so I called. They said, "Okay, we will send a battery out to you." Never received the battery since Sept 2013. It is now April. I cancelled in December after two Technicians did nothing to fix the monitor. The first Tech didn't even show up; the second said it needed a part and didn't even put a new battery in the system. My bills kept coming but no customer service! I have never completed a form on Consumer Affairs or BBB on a Merchant in 40 years!!

I have been a very long time customer of ADT with 3 separate security accts. I call to make changes and now I am "required" to give them my banking info for Automatic Payment withdrawal. I tried to explain that we give our banking info to no one. I was informed that I had to do this if I was to do business with ADT. I have asked to speak to a supervisor and each time I was transferred back to someone in Customer Service. This happened 3 times today. I have never had a problem with ADT before. Is this New Customer Service? If so, in my humble opinion, something smells. Do they simply not care about their older customers? I am paying $8.00 per month per acct. more than I was paying last year at this time and $12.00 more per month than I was paying 2 years ago. The cost of security goes up and customer service goes down. Hmm. Go figure.

I have always been a brand awareness type of consumer, realizing that ADT has built a name for itself in the Home Security business, and excited about a new home. But my experiences below tell me to RUN AWAY. If this is the play on words and go around I get from ADT customer service reps even before ADT gets my business, then, nah, no thanks, you don't need my business, nor my money, nor my time..

Waited all afternoon for ADT to come for the 5th time this year to solve the same problem. I was told the tech was way behind and wouldn't be there until after 5:00 p.m. (original apt. was for noon). I said I had to leave for a few minutes and gave my cell number for the tech to call when she was on her way. She apparently came around 4:00, didn't call me, and left in 3 minutes. Now I have to wait ANOTHER week for a service call. Have now been on hold for 31 minutes to speak to a supervisor. I HATE ADT and will try to find another, responsive, professional company for my security needs.

When we moved into our house, we knew it would be temporary. They said no problem. You can take the system with you. Now 8 months later, they say, "No, you can't take the system as it is tied to the address at which you live. Oh and by the way, there is a $99 fee to transfer your service AND you have to sign a new 3-year contract!" We can't just finish out our existing contract. So if we have to move again in another year, we will have to sign yet another 3-year contract! What a rip off! I will be contacting my attorney. The only good experience was with the installation technician!

My father-in-law lives in what most would consider a shack in a very safe neighborhood about a mile away from us. At some point ADT suckered him into a security system. I must admit that he says yes to anyone who shows up to offer him a product or service. Problem - he can't afford any of them. Until 2 weeks ago he would not allow us to help. His mental state and affairs final got bad enough that he signed a power of attorney to allow my wife to help get things in order. When she went to the bank and got access to his accounts she saw monthly withdrawals from ADT.

We bought a house with an existing alarm system that was not monitored. Shortly afterwards, we started getting flooded with ADT phone calls wanting to install a alarm system. I stated I already had one and may be interested in having it monitored so they came out and I finally decided to have it monitored. About a year later, I had just gotten out of the hospital and accidentally set the alarm off, being a little dizzy from my surgery I could not remember my code and had to call my wife who was outside unloading the car. Needless to say by the time she got in the house it had been going off for several minutes and after resetting it, she waited for several minutes for them to call and they never did. She called them and asked why they did not call and they said it was reset several minutes later. When she told them that was not acceptable they told her they were the experts and not her and hung up.

After a year of uncomplicated residential service, we added a 2400 sq ft workshop to our property and wanted to have it secured before we left on our annual vacation. We had over a 6 week window to complete. The salesman Daniel comes out and quickly tries to upscale high tech equipment which we declined as we are rural with no high speed internet. He prices out options and we settle with my husband digging a trench to garage and laying pipe for the technician to use and a simple upgrade to our existing system for a whopping total of 50$.

Not interested in your families safety - only want their money, horrible customer service, company does not communicate within, no respect for people.

ADT Customer service is the worst I have every experienced. Our system was installed by Elite Alarms who contracts with ADT. These people tried to rip me off twice with double payments. I wouldn't recommend ADT to ANYONE!!!! I moved over to Doyle!!!

We put our vacant rental home on the market and the realtors were having all kinds of trouble with the system - supposedly a defective sensor (less than 2 years old). The costs to fix the problem were outrageous so I decided to cancel service. The agent pointed out that the contract I signed specified that they keep 75% of the annual premium and they wouldn't cancel for 30 days, giving them additional fees. They should be investigated for consumer fraud and they should be shut down.

When you call them to ask about their services, they will badger you every few minutes and make sure you install. When you call for service, they tell you it takes 3 to 5 business days for a response. Hey, it is security system and that means response should be within the hour, if not better. When you call to cancel, you get pass around and finally get to the FIFTH person to get it done. When asked for confirmation in writing, they tell you that they do not provide such service. When asked for the original contract, they say they don't have it. My recollection is that we signed up for a two year contract and now was told it was a 3 year contract. It's a we against BIG company. I will tell all my friends not to use ADT. They are horrible.

We spent a lot of money for security cameras with ADT. They sell you the product and now you cannot get them to do anything. We have been having problems with one of the cameras and we have made 9 appointments with ADT and they showed up once and could not do the work because they did not have a ladder high enough to reach the second floor of the house. When I made the original call, I told them they would need a ladder that would reach to the second story of the house. They screwed up again. Every appointment we have had, they have just not showed up and never called to cancel. They came back today and took the camera off and said it was too windy to go back up and finish. Now they made an appt. for April 4th. I am paying for service I am not getting and this has been going on since Feb. 4. I would never recommend ADT to anyone for any reason. The customer service sucks and so do the people they send out.

I went through an authorized dealer, ADT Protect your Home to get a home security system. I prepaid for the full 3 year contract. During the first year, when the contract was still held by Protect your Home I began getting calls for late payments. I reviewed my history with each collector who quickly saw that Yes, I had indeed prepaid and promised to remove me from the late payment file. After 4 months the calls finally stopped.

First of all, how many companies have three year contracts that cannot be cancelled? OH yes, it can be cancelled, but you are still responsible for the balance??? The system that was sold to our business was excessive $$$, and not completely thought out by the contractor, Cesar **. He was in our office but did not provide us with a commercial box. ADT provided us with a residential box, advice that was half thought out, while our walls were down, and complete and total incompetence.

I dealt with their customer service department and was called by their scheduling department. The woman that called from scheduling was rude and tried to force me to do something illegal. She not only argued when she didn't know the answer but said that it was my fault over issues caused by someone in THEIR sales department. She is in serious need of training and customer service skills. The woman in customer service was just as rude and made me feel like I was bothering her precious time. She's in customer services, Hello?! Neither had any interest in remedying the situation. There are no checks and balances nor could anything be done to help fix what had been screwed up. I wasted 2+ hours with these people. I wish ADT wouldn't outsource their installation, it has been such a bad experience.

ADT said they would be out to my house to check the system. We agreed on date and time. Never showed up. Don't give them your money. Go with someone else.

There have been a few occasions where our ADT system went off accidentally, with no call from their call center. ADT stated if the alarm was reset within a specific amount of time, they would not call to verify. I purposefully set it off and let the alarm siren go off for 40 seconds, long enough for someone to break in and force a family member to deactivate the alarm... No call was received. Next, I had our system replaced on a Fri. and as of Mon., no call, even though their system is in our floor. You decide from here.

I have been a customer of ADT for over five yrs (maybe 10). We signed a contract at time of installation. When I went to cancel my service, I was told that my original contract states that it takes 30 days to cancel service. When I spoke to customer service (which appears to be their sales staff) about waiving the 30 days, they did not know who I needed to talk to get an override. When I asked why they (a tech type of company) needed 30 days, they stated it was company policy. Yet when I asked how long it took to turn on service the response was same day as install. Beware they don't know how to service clients.

I had an appointment with an ADT Technician at 2:00 p.m. on 3/22/14. The tech did not call or show up. I went online and chatted with Travion. He said he would page the sales rep and have him to call me. It is now 3:10 p.m. and still have not heard from anyone at ADT.

In 2011, after many years of ADT as our security services, we decided that we no longer want their services. Reasons were slow to non-existent police response but even slower ADT response when we needed to shut off power. 30-45 minutes lag to call is plenty time to rob a house. Besides, two very alert dogs beat a security system anytime. We had not been in a contract for many years, so when the bill came I did not pay it. That is how it usually works, a bill arrives for future services, you don't pay it, end of story. Many companies will send out additional bills in hopes to guilt you into reconsidering, but services stop the day the bill becomes overdue. Not even a newspaper will deliver anymore if you don't pay. Well, ADT continued to send bills, and the third time around I called their customer service and told them I am no longer interested and stop sending bills. She said "okay." Case closed, right? Wrong...

I had an account with ADT and after the two years my card expired so I did not give a new card. I cancel my phone service since I did have ADT anymore, however, ADT still continue to bill me for three additional months without a phone line to monitor my account. When I call they say I should have told them that I did not have any phone line anymore. I said to her, "I don't have to call and say anything since when you signed me up, you said I will have to have a land line to be able to get service." So I ask the agent, "what were you monitoring since it wasn't through a phone," she said they were billing me for the months. I said, "yes, you were billing me but not monitoring me." I am wondering now if they had ever monitor my house in light of this new development. I told them that I will not be taking this lightly.

I opened my ADT account in 2011. I was never told I was signing a 3 year contract, rather forms were presented at end of panel installation as if it were a receipt for the work. I also purchased over 1000.00 in extras for my system. I fell behind in my first few payments, which were set up on monthly billing, so I received a termination notice. I contacted and paid to save account and figured that was the end of it. I also switched my billing to quarterly so I did not have to worry every month about the bill, with it coming every 3 months I can more easily address it when it arrives. So now as I am approaching the end of my contract agreement, I have fallen behind again in 2014, 3 years later. I was overwhelmed with Christmas and missed the bill and ended up paying it late. At which time I was told all was fine and well. I later received a letter from collections stating I owed them the remaining balance for the contract. I contacted ADT. I spent 3 hours on the phone with them. They told me everything was fine again and transferred me to another rep, that rep told me the account was cancelled and could not be reopened.

The guy that installed my system did not know what he was doing. Literally spent an entire work day at my residence. Charged me over $300 for equipment. Did not tell me it was a 3 year contract. Had my name wrong on the contract and wanted me to sign a different last name so not to mess up his paperwork and he have to get new paper. I wished now I had because I would have had a loop hole to get out of this mess.

I called to cancel my ADT services after about 1 year because I am moving into a house and was told that I would owe $1100.00 for early termination fees. WHOA! When I specifically told the sales rep that I would only be renting the house for 1 year. I needed a plan that would fit into that category! The sales rep assured me that she had the right plan for me. Then she told me that I could cancel services when I move and/or transfer services with no penalty. I specifically told the sales rep what my concerns were at that moment. She never said anything about paying over $1000 for early termination.

Our alarm went off this Sunday morning. Fearing it was a break-in, I didn't turn it off. After about 5 minutes, the alarm went off by itself. Shortly after this, I was telephoned by ADT. I told the woman what I experienced and answered her questions. No, the power did not go off. No, I didn't mistakenly open the front door where it showed her the problem was. She then transferred me to technical support.

Was never told I was signing a 3-year contract and was told I could cancel within the first 6 months by sales rep at my house. I should have read contract line by line. Tech did not show up within the 4-hour window as promised and no call from ADT. After I contacted Brookfield, WI office manager set up another tech and said he would credit my account for first month and that was never done. Called Brookfield office and left voicemail and never received a call back. Called two days later and receptionist gave me 1-800 number to call since I had an issue.

Please DO NOT get ADT wireless security system. Do not listen to ADT's version of how strong their cellular signals are in the area. They will install and will only support to reset the cellular radio. We are experiencing false alarms due to 103 Check LngRng Radio getting disconnected from the cell tower. We spoke with ADT customer service and they said "Call AT&T, it is their cell towers that your security system is connecting to, not our problem." We see this issue on almost daily basis now and looking forward to see our contract end this July. Not continuing with ADT nor recommending their crappy service to anyone. Poorest customer service. I mean seriously when was it right to tell your customer to call a third party vendor (AT&T) to fix technical issues? Just ridiculous, ADT you are fired.

Jan 22 - My wife cancels our account with ADT. ADT tells us it will take 30 days. March 3 - ADT receives a monthly payment from my credit card for March. March 10 - Phone call to ADT where they tell me I cannot cancel an account under my wife's name. I argue that the credit card is under my name. They confirm that the account was cancelled Jan 22, 2014. They transfer me to Canada for billing. In Canada, they confirm that our account is cancelled, and that they owe me 7 days in Feb and 31 days of March. Rep says this will take 2-3 weeks. I indicate that I have already been waiting 47 days. I am told it will take another 2-3 weeks. Stay tuned.

I changed my home # and have gotten 13/14 calls in 2 days trying sell me a system. No matter how many times I say STOP, they keep coming. They think I am a new homeowner because of the #. We have owned the home for 15 yrs. I would not buy from ADT even if I was interested in a security system because of this.

There were two different times my alarm was going off for a good 20 minutes and nobody called me or anything. If there were a real person breaking in my house, I would have been dead. I called them and asked why they didn't call and they didn't have an answer. It makes me think why am I paying them.

I have had an ADT system in my home since 1992. I do not have the "monthly monitoring service" (cancelled several years ago) because I am retired and home most of the time. I merely set my alarm system and alert my neighbors so that they might watch for and listen for any disturbances at my home when I have expected absences of more than a day. This has worked perfectly since my retirement. However, I came home from a recent trip, turned off the alarm, but then immediately noticed a light on my control panel indicating that one or more of my window contacts was not functioning properly... thus preventing me from resetting the alarm. So, I called ADT to see if they would send out a service technician (for which I would pay a service and repair charge!) to identify the faulty hard-wired window contact and repair or replace it. They refused... saying it was now MY system, they didn't want to incur any liability.

I used ADT's security system for my restaurant. Paying them about $50/month (for a peace of mind), my store was actually robbed. The robbers got through a brick through my door and ran off with over $1000 of my stuff. The alarm system did not go off. The motion sensors did not activate. I called them a little while later. They tried to tell me my employees didn't arm the system. The system was armed (I have everything on my security camera). Furthermore, the police/detectives needed the system unarmed to enter my store. They did not offer me any assistance. After multiple phone calls, my insurance company and attorneys have got together to sue ADT. They are suppose to be there to protect me. Instead I feel they robbed me.

I woke up this morning to the screaming sirens of the alarm going off. I ran downstairs and it is saying fire. First there is no fire and secondly I could not get the alarm to turn off. For 15 minutes it sounded. I tried to call ADT and of course was put on hold for another 10 minutes before I could talk to someone. The thing that is so alarming to me is that the customer service representative told me they knew for two months our system was not working. They said they tried to call. I ask if they tried a secondary number and they said no. Could you have sent a letter a email or call the two emergency contacts on my list to let us know. I am so worried for others if this happens. My house could have burned down if this had been a real emergency. The fire department never showed up nor did ADT call or even know the alarm went off but they knew for two months that the system was not working and did nothing to alert me the homeowner. Better check with other companies as I have no confidence in ADT anymore.

Called ADT to upgrade our residential security system that was originally put in in 1999. We were told upgrades would cost $149.00. Installer came and said our system was so outdated we needed additional equipment. Called the customer loyalty line and was told the updates would cost $338.00. I read them the exact pieces of equipment the installer wrote down. Rescheduled for installation, first the installer had to leave because he didn't have the right equipment. Then when he came back he said they didn't write down all the correct equipment. Called back the customer loyalty line and was then given a price of $548.00. At that point I just cancelled service!

After speaking with Jason, a scheduling supervisor, I wrote the following email to Keyth. I was particularly inspired by his insistence that I say "(I am) agreeing to pay for this service call." The glee in his voice was palatable through the phone line and my hearing issue, as well as the mind-numbing shrill of the fire alarm, which had been going off from 11:30 am until past our phone call, at roughly 8:30 pm. I insisted I would be willing to pay tonight, if it is understood that I will contest it later. We went back and forth like this more than three times. I pointed out I have a right to contest charges, and he told me I would not have a repair person arrive until after 10. I am sure this will be evident on the quality service tapes. I hope the CEO listens to them.

OMG! Husband & I just bought a new home in Plano, TX. We had a lot of trouble getting the home land line set up, but finally did. We have a 92-year-old parent, so unexpected calls are always a concern. Today alone, I received EIGHT (8) calls from ADT dealers, who apparently somehow buy lists of new homeowners for telemarketing purposes. First of all, this is in direct violation of the Federal No Call List (which is a joke anyway, since there are no repercussions) & I believe also in violation of general telemarketing laws/guidelines. What makes this more insulting is that 2 reps actually had the audacity to tell me there were millions of ADT dealers that would be calling me & no way to stop them! I tried calling the ADT CEO, NAREN GURSAHANEY, even calling the corporate office in Boca Raton, FL. I couldn't reach a human, much less the Executive Office. For a service industry entity, this is UNACCEPTABLE! These ILLEGAL calls are coming from dealers YOUR company has licensed - there MUST be a way to report these violations to ADT & have YOUR firm take action! Does it take a harassment lawsuit to contact your Executive Office?

Transferred service to new owner when company was sold in DECEMBER. Even received a letter from ADT, dated December 20, 2013, confirming services cancelled and there "is nothing more you need to do." BTW bills were always paid auto pay through credit card and account was UP TO DATE. Heard NOTHING further, no bills indicating any charges, etc.... until today, when received a letter from an attorney in Illinois threatening litigation for $831.32!!! No bill, no itemization, just a bunch of BS from ADT!!!

This is the second or third time you have called me saying I needed to test my system. Both times I had been called by you and the system was tested with no problems. My system has worked perfectly with tests on a regular schedule. Please get your organization squared away. You don't seem to have control of your operation.

This is the third time my credit card has been charge without my consent. When they changed over to quarterly billing, I had missed the payment, waiting for them to send a hard copy which never arrived, and consequently ended up with a double bill PLUS a penalty. So I paid that initial quarterly invoice with my card and was very specific in directing them to NOT keep my card on file and NOT set up auto-pay, but they continued for two more billing periods, then after I made an angry fuss, they stopped. I just received my credit card statement and see that they've started up auto-pay again WITHOUT MY CONSENT. Additionally, another household member once paid on their debit card and they did the same thing.

I had the ADT installed in my home in Jan. First of all the customer representative present you with all these nice glass break offers, motion sensors etc. Then once the installer comes, the offers made are different. However, that is another issue. I utilized a credit card for the initial install payment of $99 dollars. Then as I checked my account they had taken two payments from my account without my authorization. The first one was in Jan after the install, in which I called and complained and then recently. I yet again called and my credit card was supposedly deleted from the system now. Not happy with this company or their customer service or lack thereof. Do not give this company your credit card information.

For more than a year, ADT accepted monthly payments for (monitoring) a system that was not connected. They assume no responsibility at all for not knowing that the system was not connected. This is just another example that ADT takes money for services that don't provide.

Our home burnt down Labor Day, 2 years ago. We had ADT Fire & Home alarm. The home was a total loss. We were sued by ADT for the entire balance of the contract left. As I recall, close to $1500. Beware of what you're signing up for, and read the fine print!

ADT puts you on hold for 5-7 minutes per caller!! Will hang up on YOU!!! Customer service tells you that it's a know problem with the display will not keep correct time!!! Has came out twice to check system and still not working correctly!! Today a silent alarm went off and the police showed up with me watching TV and wanted to know if everything was okay. I was like I haven't even opened a door or broke no glass!! 20 minutes later I get text alarm had went off!! 30 minutes later after the police had left, ADT calls to check if everything is okay and they would let the POLICE know that everything is okay!!! 30 minutes LATER!!! ADT is quick to sell but not quick to fix!!! By no means cares for their customers!!! Is there any other company out there???

You called them, they put you on hold and then disconnect the call. My alarm was activated by accident and I called 3 times to tell them it was an accident and they still called the police and I got fined.

This company is horrible except for taking your money. The installation went fine but afterwards they applied for permits that weren't necessary. Their customer service is horrible and rude. They don't take any responsibility for the gift card company they use. Don't make a mistake. Use someone else.

Alarm system quit working over a period of a few days, I called ADT about the problem. Service technician arrived and I answered some questions regarding the problem. Prior to the problem I had my roof done and one of the roofers had unplugged the system in the attic causing the battery to discharge and shut the system down. Technician was at my house 15 minutes at max and then said that I would be billed, $126.00 to be exact, and all he had to do was plug the system back in. Why something like this is not covered under the contract is beyond me. This happened in August, I did not receive a bill until January 2014!! Then I called ADT customer service and gave them my information to pay this bill that took them 6 months to get to me. Thought it was a done deal. Well I was wrong, I get another bill for for $169.00 and had to call customer service again and paid the original $126.00, very disgusted with the quality of service.

This has been THE worst customer service I've experience in my 67 years of living. ADT has been billing us every month for a system at our old address. We have not lived there for 18 months and cancelled that service when we moved. We had a system installed in our new residence which of course we've been paying for monthly. So, they shut off our system due to 'past due statements'. I have made a total of 8 calls to them in the past week, the average time of each call was 50 minutes. Each time I was told, by a different rep, that this would be resolved. They put a code on our system that won't allow any alarms to be relayed to ADT.

We've been with ADT since 1999. Our annual services ends on 2/15/14. After receiving the annual bill in the amounts of $618.84 which didn't include a detail summary of charges we decided to call ADT to cancel. Customer Service Rep read off what seemed to be a script of uncertainty regarding new charges and suddenly we were transferred to Customer Loyalty dept. who quickly offered a 20% discount to keep our current services (for another 12) and to also allow an ADT sales rep to visit us directly regarding home automation/system upgrade which would be an additional cost. We declined the offer. While most people would jump all over a 20% discount we were not moved by this ridiculous strategy. Frankly this type of negotiation is unacceptable business practices. Why did we need to call for a discount, ADT should offer long term customers deals anyways! What type of games are ADT playing?

I am extremely disappointed with this company. They sold me a system with shock sensors, that would go off if someone tried to break in, but actually the sensors go off in storms. The sensors also are affixed to the windows and doors with double stick tape, that fails, so the system is unreliable. They refuse to fix it and refuse to let me out of my contract. I spent $2000 on a system that ADT doesn't even recommend. And now another $800 to get out of the contract. This is not right.

My contract was up. I called them that I didn't want to renew, but they said I need to give them a 30-day notice, even if the account was up. I did so and made sure, then they asked for authorized signature and if it didn't match then they would not accept notice. I spoke to numerous reps and all were rude when came to cancelling service, horrible reps and service.

I am a member of AARP and AAA. What I find out they bring the systems and they tell you have 30 days to try it then when your bill comes they say add other services with them to get lower bill.... then you are hooked with them. It is scam. Then before 30 days you cancel they charge you very high early cancellation fees. This the way they are making money... All I can say check with other companies to get the good one. ADT is very bad company.. Very bad

I have activated my system twice since we began our service with ADT. On both occasions we had as many as Five false alarms. When I contacted ADT about the false alarms, they told me they were caused by weather conditions. We live in Orange County, CA which has one of the most stable weather conditions in the country. I told them if the weather conditions in southern California are the cause of my false alarms I didn't find their system reliable and I wanted out of my contract. We went round and round on this, they saying it was the weather me saying it was the system. I asked them to release me from my contract and they refused.

My parents have had a security system with ADT for 17 years. Recently my father passed away and we decided to get additional features to the system. We were told that the system was one of the earliest systems and was not able to support new features and would need upgraded. We had multiple technicians out who told us we should not have to pay for this upgrade, that they put new systems in all the time for free, and to call the loyalty department. I called them and got bounced around from one person to the next for 3 hours. They insisted on charging for the upgrade. The technician sent a sales person to the home who quoted us $49.99 for the upgrade and additional features we wanted. That was rejected and they came back with $99.00.

Without any notification to a correct billing address, phone number, or e-mail our home security system was shut off in the first year of operation. The company's employees refused to accept any responsibility for lack of contact with us. All bills sent to the correct mailing address were paid - I have two systems with ADT. The entire contract amount was turned over to a collections agency without any notification to us.

We got rid of DSL and got U-verse, we touched nothing with our phone line that connects to the monitoring service. U-verse hooked it up, we were making calls off the monitoring line but ADT could not see it on their side. I had a U-verse install guy at my house on the phone with ADT, nothing. So then I had to pay $200+ for ADT to come out, he flipped the phone cable and it worked. I saw it and asked him, his response: "Yeah, this is how we get to come out to charge you." They flip the phone lines. I wouldn't sign for the work and he said that happens all the time. Finally if they call you with message that says "Timer test not going through," that means monitoring is not hooked up. Purposefully vague. Completely and utter scammers, awful company.

I called to cancel my account with ADT and was promised by an agent two months free to retain my services. I agreed not to cancel and the next month they withdrew money from my account. I called and the agent explained that there was no note made on my account for two months free, however she agreed to give me the next two months free. The first month went well, no money was withdrawn from my account but the second month they tried to withdraw money again!

I made an appointment to have equipment installed and the Tech showed up at 8:00 am with no equipment and said he couldn't do anything because he had nothing with him, so I rescheduled again 2 weeks later for the installation. They gave me a time from 9:00 am to 12:00 pm. No one showed up and the reason I found out they were not coming was because I called. I didn't even get a call from them telling me that no one was coming. They have the worst communication I have ever seen and no one was able to help. Here I am 6 weeks later and still waiting for parts. If I knew I would have never gone with ADT. There service is terrible. I am still here waiting to see what happens and also trying to find a way to break this contract. That made another appointment with me and I am afraid that they are not going to show.

Having the Alarm connected a lot of personal items disappeared from my home. ADT has done nothing to help me with this situation. They offered to reduce my monthly payments but it has not happened yet... I cannot cancel due to the 3 year agreement.

I was sold a system by a salesperson that pushed their pets-friendly motion detectors. After spending around 500 bucks on a security system, the system did not work with cats. (When cats jump on furniture or climb stairs they trigger the motion, regardless of weight. The system interprets it as a head moving.) After many false alarms a technician came out and stated there was nothing they could do to adjust for cats. They also mentioned that a lot of the salespeople either lie to get the sale or do not understand the systems they are selling.

ADT called the city of Columbus police to my home, after I deactivated/reset my alarm system, before leaving my home. ADT never called the numbers they were provided to ensure why the alarm was set off. After sending in a complaint of the charge of $100 it has taken ADT over 5 months to send me letter, stated they refused to pay the false alarm charges caused by their customer service for not following ADT's protocol, which was to use the contact numbers before calling the police. As a valuable customer, ADT should honor their responsibility of paying this payment.

I can only wish that I had read some of these comments before I agreed to have ADT come to my house. I was told that a technician would be out on 2-3-14 to install the system. At 4 PM I was called and told they would not make it. I confirmed that I would not be charged until the system was installed and sure enough I checked my account and they put the charge through. Unbelievable. Then I was told it can take up to 14 days to return money that they had no right taking in the first place. My personal opinion I was hiring them to protect my home and I feel as if I gave my banking information to common thieves. I called another company same day and now have peace of mind. It is worth the extra money per month. Trust me pay more, DO NOT USE ADT!

I am not going to write the five paragraphs I would need to let you know how bad service is so, I will keep it simple. I have a small business and contacted ADT. They sent out a rep that quoted me a ridiculous $2500 fee for just the Pulse system and a DVR, maybe one camera, the rest were mine. I contacted an associates rep in Savannah to understand this crazy quote and he tried to help and told me it was ridiculous, I could do much better and he could help, as my rep was new. Because of his assistance I chose to continue. I couldn't believe it when I called him the next day and he had been FIRED for intervening. At this point, I was in mid-installation, so couldn't back out, and I just kept believing in the ADT name, what an idiot I have been.

Working on this since September 2013: Following was requested from ADT (this forum, I believe), and submitted October 2013--no reply. I am writing this request because of our dissatisfaction with ADT and our economic situation. ADT is a great system, but it is not for us at this time. Reason for dissatisfaction with ADT is from start. Installer was not customer-friendly. He was a non-professional, high pressure installer. Primarily, trying to sell more ADT products/service than we had requested (we reported his actions to ADT--I believe he was with a contracting company, not ADT). Secondly, he would not install key pad where we wanted because of "security," issue, and he placed it in a very awkward location.

I have worked for ADT - one of their authorized dealers... People need to know, MOST of the time it's NOT ADT. It's another company USING their name as a authorized dealer. IF people ONLY knew WHAT ACTUALLY happens at these places, you would be horrified. Major turnover, high drug use from managers and employees, and it's well known by owners. And yes, THEY will lie for the contract.

I've had ADT alarm installed for almost 2 years. On January 7th, my alarm stopped working. I called ADT for scheduling a service, they said that the first available time is on January 27 between 12 and 5pm. After talking to different managers they schedule me for January 17th between 2 and 4 pm. I took whole afternoon off from work because nobody else could be home that day, but the technician never show up. Someone called me at 4:15pm (after my 2 hours window) and said that the technician could not make it today, and next available time is on January 23rd between 8am and 1pm. So not only I already lost half a day off work and income but they want me to stay home another day.

We are about to close on our new home in Trimble, MO. Upon calling to arrange utilities, they said they use a service called "all connect" to send you on to the next service you need. Well it was okay until I got switched to the Security company, which I told the man I didn't think the house had ever had one and weren't decided upon installing one. So he ties me up for a good 20 minutes I try to be polite and get off the phone. He says we need to set a consultation appt. to be able to stay eligible for all the discounts that come with new home owners. So against my better judgment which I told him I wasn't comfortable giving him my credit card info, but he said I promise you it is only to hold the discounts till Feb, and the servicemen to be scheduled to set aside an appointment , NO CHARGES would be submitted unless we order and sign a purchase agreement.

They charge you for faults with their own system. The young woman I talked to in technical support was EXTREMELY rude. In my opinion, they simply care about the customer's money and to cancel their services will cost 500-700 dollars. Go with someone better.

After 15 years of prompt payment to ADT without a single service call and maybe 2 or 3 (false) alarms, I decided to cancel my service. I sent notice of immediate cancellation via certified mail on November 11, 2013 and received a letter back stating they would cancel after 30 days. I received a bill in December which I ignored thinking the paperwork and the computer would catch up with each other soon. I got another bill in January. I decided to pay the approximately $50 fee and the $1 or so late charge. Today, January 30, 2014, I got a call from a collection agency. Are you kidding me??? They didn't even have the courtesy to pick up a ** phone and talk to me after 15 years. What a bunch of jerks!! Go ahead and sign up for ADT, I dare you!! Good luck!!

I contacted ADT in December 2013 regarding a home security system. I was inquiring about the rates on the Pulse system and the standard ADT security system. After speaking with the representative for over thirty minutes, I was informed that there was a 2006 bill for $253 for my address, when I had an account with Brinks. ADT informed me that they purchased Brinks and that I was responsible for this bill because I failed to cancel my service with them and of the contract. I told ADT that this was not correct and that I had no outstanding bill with them or Brinks and that I did contact a representative and cancel my service because I had gone with a different monitoring service. I also informed them that I had never received a bill stating that there was an outstanding balance in the entire 8 years. I requested a copy of this bill, and as I stated, the last monitoring was in 2006. ADT is showing additional billing for six months of monitoring which they did NOT provide. I am asking to that this matter resolved immediately!

I had to cancel service 1 year into a 3 year term. There's a cancellation fee: $629.00 (75% of the remaining monthly rates). I requested that service be terminated on 1/29/2014, but their policy is to terminate the service on the billing date - which is 2/28/2014. The companion telephone service needed by ADT's service terminates 1/29/2014. This means that ADT is going to bill for service until 2/28/2014 but the system will offer no protection after 1/29/2014.

ADT was great when I was inquiring about the service. However I asked if the contract I was entering into was going to be a problem, being I was moving in 2 years. The sales person said no problems, just give him a call back they will take care of it. When I called ADT to cancel, too bad you have a contract. This was the words I received from them.

Or when initially discussing with a sales rep. I received a mailer which specified $850 in free equipment, 15 free sensors, $99 install fee, etc. I spoke to sales rep over phone and he basically gave me the same info, so I scheduled my install. The installer was very friendly, the first thing he did was come in and ask when I wanted the keypad mounted. I decided on a location and he went right to work getting that thing on the wall as soon as he could. The next step was to survey the house, yes, after he already installed the keypad! Well, he then went back to his car and brought in a box full of equipment, this is where the scam started.

Had the system installed, after two years was getting an alarm code that the phone rep stated was a failing 14v battery, I spent 75 dollars on a new battery, kept getting the alarm, then told oops it's the key fob battery (3 dollars), then they raise my rates. Now the system won't "update" (at 1am) it alarms, told on the phone, "You must have a new phone system." Nope, same Comcast system, so now they tell me I can pay for a tech to come out and troubleshoot it. It's 45 every 15 mins really? Okay, so now let's cancel. What do you know, they can't do that over the phone as that department is closed until Monday. ADT is the worst!

For more than 15 years, I paid for ADT home security. On no less than three separate occasions I asked if a thief cut my phone wires would the breach be detect. Knowing I was asking for the safety of my family they still said yes. True as I later learned the hard way during a break-in is their monitoring system only checks about every thirty days. My phone wire were cut and my son walked in on the intruders who had already hurt my small dog and were carrying knives they used to cut up my phone wires. We were lucky they ran but it took me roughly from 1:15AM to approximately 2:00AM to reach an ADT operator. He could not have cared less. I was promised a few month of monitoring fees in a refund but an ADT manager halted that.

I will be very short and to the point. What good is having an alarm if you can't get service when you need it. I have had an alarm system since 1980. That's when all of you really worked hard and gave good service. My alarm system stop working yesterday. I called your company and was told they couldn't come to fix it until Wed. I explained I am leaving Monday night and will be gone for 1 month, I need help. You guys couldn't care less. I pay all this money and will have no protection when I really need it. I called Honeywell and Xfinity and will get a new alarm system put in when I get home. I will tell everybody I know not to use your company. I am sure you don't have the name you use to have. The more people who know this the better it will be. Soon people will say ADT, didn't they once sell light bulbs? You will go down just like all the rest of the companies who don't give customer service. Sorry guys you really dropped the ball.

After moving to a new house, my family decided to get a security system. The initial phone consultation went fine, with a promotional discount on "all of the equipment" needed and a reduced installation fee. The installation appointment started as scheduled, and the first thing the installer did was run wires and mount the panel to the wall. No issues thus far...

I had ADT install a security system after my husband died. I saw they advertised for $49.95. When the man was done installing, the bill was $1,500. He gave me no contract, no term/agreement or 3-day notice of removal. I found online that this is against the law. I contacted ADT to remove the equipment, they were scary, aggressive & NEVER provided me with a contract, or the terms/agreement or a removal order. I am waiting for my reimbursment . By NOT providing me with ANY contract, terms/agreement, or cancellation policy, you KNOW you have broken the law. The man who removed the equipment, also said that the man who removed my smoke alarm also broke a law by removing my smoke alarm. These people at ADT were so very hard to work with, so very aggressive, & they break the law. Thank you, I hope I have helped someone.

I am completely responsible for every word below. My experience with the ADT rep **, State College PA, has been absolutely appalling. Here is the sequence of events. I called ADT, and arranged for a visit by the ADT rep **, from State College, PA. ** arrived on time and went through the house quite rigorously, gave me various options and described the equipment that is on offer. We zoomed on two options, and he brought up the costs on his tablet and suggested that I sign there and then. I told him that I am expecting an estimate from Comcast and hence I will not sign until I get the other estimate. He left me with a written offer.

Last night, the trouble light on our ADT keypad lit up, and we had no idea why. So, when we contacted ADT the next morning, they said, "Well, it’s because we can't see the monitoring signal for your home." When I asked why they had still been charging me for monitoring, they said, "Well, you'll have to speak to billing about that." When I asked them when a technician could come out, the woman, Sandra, did everything in her power to discourage me. "It will cost you a lot of money. Why don't you call your phone company (they use "old school phone line technology blah, blah, blah", but I wouldn't relent as I told her that I needed to get the monitoring re-established).

We live in the land of consumers, and with over 450M people living in the US, this makes for great opportunist to write their own tickets to success. If you ripped off a dollar from every American, you would make 450 millions. But you know it is not so easy. I made a huge mistake, and as a result I am $189.74 short. Not refundable and I agreed to it and it was recorded. However, if I may, I could save you the headache and maybe you won't be disappointed. Please anytime you purchase and agree to a conversation recording, you put your self in that predicament, so do not agree to anything over the phone until you are fully satisfied with their services. There are plenty of smaller local companies that actually do way better, than major companies like ADT. So best of luck to you all, and remember do not agree until after the service is provided. I am disappointed and it is my own fault, I agree. However, we should all learn from mistakes. Please let my mistake use your better judgment in making a better decision. If this write up saves 10 out 100, I will feel it served a good purpose. Be well and again best of luck.

The worst thing you can do in the USA is to request the security service of ADT. I installed my system more than a year ago, I paid $1200. After a time the system started to give false alarm at any time of the day in particular on the 2 am. The technicians were never able to solve nothing. They can only work from 8 am and 5 pm from Monday to Friday. Where is the 24/7? Even while at home on several occasions when the alarm come off, I wait to see that fast acting. Don't trust more than 5 minutes to call, that if we were ok, if it were a real alarm perhaps dead.

I've used ADT for the past 6 years and really haven't had much of a problem with their service. I called last week to get a couple of new quick keys to replace the ones that no longer worked. The sales rep gave me the dog and pony show as to how I could upgrade my system through a special promotion with minimal cost out of pocket. The new quick keys would cost me $209 to replace. The upgrade would cost me $79.01. Since I'd been wanting to update my system, I bit on the promotion. The appointment was made and install rep came at the scheduled time.

We ordered ADT service in August 2013. Complete service was installed and we paid for that, plus 6 months in advance. The alarms kept going off and service calls were basically blown off, until 3 months later we got a customer service rep that said the system shows that there's no service in this area and that someone should have come by a week after installation to verify all was well. So, a week later a technician came by, who looked at everything and said we do not get service in this area and it should have never even been installed. That we were entitled to a full refund. Just call the company billing dept and they can see in the system that service was never activated.

I have had ADT Pulse for 3 years. I have had over 20 documented service calls. My ADT sales representative has documented my service call. Her name is Dulce **. We meet on Jan 6th 2014 and discussed my issues for the past 3 years. And the only solution was to spend another 1,800.00 USD to replace a current system that I already paid for, which does not work. I was told the old system had issues and this new system would fix all. We set up a installation on Jan 13th to replace my system that was not working and had no functionality.

After a rash of local break-ins in Spring 2010, we signed a contract with ADT (door-to-door salesman). We were concerned about signing the contract, which was for a minimum of 3 years, as we were moving in 6 months to an area that was not under ADT coverage. The salesman assured us this wouldn't be a problem, because there was a clause that the contract could be cancelled without penalty, in that event. We moved in Nov. 2010 to the new area, and we called to cancel our ADT. ADT REFUSED to cancel our contract, and said that there was no such clause, and that the salesman was an independent contractor. They would not honor his promise to us, and we were stuck paying $40.00/month for the entire length of the contract, which was automatically withdrawn from my bank account.

My mom had this security system, while I was away in FL someone had cut the wires on the inside of her house to the system. After that she was robbed of all her pain medications...2 months later when I came home and called them to ask about fixing the problem, they were to send someone out. That never happened. I told them to come get it. They said she bought it and the only way she could get rid of it was by someone else buying it or taking over her contract. So what I am saying is this is worthless, they are just interested in the money, they are supposed to be monitoring my Mom and didn't even know her system was down.. or just don't care as long as they got their automatic withdrawal!!

I signed up for ADT a year and a half ago. I mentioned I was only staying at that particular house for a year or so to the salesman. I tried to cancel today, and was informed by ADT customer service and their "customer loyalty" representative that all services run on a 3 year contract. I told them I would never have signed a 3 year contract, and was told I did, and in order to discontinue service I needed to pay $575 which is 75% of the remaining billing cycles and must be paid in the next 30 days. The loyalty rep also asked for my email address and password to send me a copy of the contract. $575 and my email password to cancel??? I'll never recommend this ** company. They will rip you off for sure - don't sign anything!

I needed a wireless keypad installed in my bedroom; it took over two weeks to obtain an appointment. They would not provide me with an appointment without giving them a credit card via the phone. Then the installation guy comes and looks around for two minutes, says he doesn't have the equipment and I will need to call for another service appointment and ask them how much it will cost??? He was extremely lazy and did not come to do any work. Trust me on that. I cancelled my service that day.

My wife and I just built a home, so we were starting from scratch and though we don't have much we were thinking of getting a security system. When we changed our address we got a packet from USPS about, lo-and-behold, ADT (through Protect Your Home). I am going to refer to the two together as ADT because ADT is apparently okay with PYH representing them to customers. There is no way they don't see the mountains of negative reviews about being attributed to them through these morons.

I received a letter January of 2014 from a collection agency stating I owed money to ADT. I cancelled ADT January 2013, paid the bill off. When I received the letter from the collection agency I called ADT and they stated it was paid off in full. I requested a letter stating it was paid in full and and so far it's been almost 2 weeks and no letter. I call every day to get a letter. Collection agency can't do anything about it until they received confirmation from ADT that it's been paid. If this affects my credit I will be extremely upset.

I had ADT, then I moved so I called to transfer service. Well they transferred me to another line when I called and I was on hold for a ling time. I eventually get a bill for $715 to get out of the contract so I called and told them all I did was move, I wasn't canceling. They again transferred me and again I was on hold forever. The day came where I did get a hold of someone and she told me that it was gonna cost me $200 for installation, just because I moved. I was not told in the beginning I would have to pay that, it would be free. Well now they have sent me to collections for the $715 without any warning!!! Also, I was informed they don't use licensed techs half the time. SO BEWARE.... DON'T USE THEM!!!

We have an issue w/ our system following a power outage. ADT's customer service rep Leta and supervisor Caida, (could not understand either one of them) informed me today that they would not, could not come out & address our issue unless I agreed to pay $100 for a service call OR sign up for a maint. plan! Sounds like a scam to me! They also informed me that it is in my contract? I reminded the supervisor that I did not sign a contract! The supervisor did not hear me! She said well it's in your contract?? I said, “You’re not hearing me! I have been a customer 27 years.” That WAS recognized before that longevity as a customer is a valuable thing?

Still waiting for them to show up for an appt that started at 3pm... what a crock. I have been on hold with their "service dept" for 30 minutes....another crock. This company has the worst customer service.

I am having the same problem noted across the web about service with ADT. When making the sale, I expressed my concerns of only carrying the service to the end of the lease in which in this rental apartment would have only been a year. It was insisted that the contract was only a year and now that I have to move to another condominium in another city for a job opportunity and the landlord does not want physical equipment in the property. Now I have a $900+ cancellation charge for a three-year contract that my sales representative insisted was supposed to be only one year. I would have never consented for a three-year contract for an apartment that I was simply renting for one year.

ADT failed to credit payment resulting in balance consistently showing $100 higher than it should have been. When asked for an itemized bill, never received it. When called to make the request again, was on hold for over 30 minutes - on 3 separate occasions! Message kept repeating that someone would be with me momentarily but, alas, no one ever awoke from their nap and/or completed their meal break to do so. Ended-up receiving a letter that service would be deactivated (no date provided that this was supposed to happen on) because payment was behind (due to $100 not being credited). Immediately sent another $100 payment to avoid that hassle until I could get someone competent to sort out billing.

On Dec. 9 2013 called to cancel service as I was moving and WELL out of contract (4 years of service). I had a monthly plan. The lady I spoke with (after a 30 min wait via phone) tried to talk me out of the cancel and tried to push more product on me.... (If you call to start service there is NO wait time fyi...) I was able to cancel starting that day with no more auto pay.......... Well surprise surprise I am still being billed. Dealing with this currently. DON'T USE THIS SERVICE!!!!!! 500 plus bad reviews and only 4 good ones. WOW

They installed hidden cameras we were unaware of behind the control panels. Took money from my accounts without permission. Just be careful and don't trust them.

My 2 year ADT contract ended so I called to cancel. Two months gone by and noticed that my American Express card was still being charged. I called them back and the rep. said don't know what happen. "We (ADT) owe you $77.00." Two more months gone by and my American Express card was still being charged. I called and they say they are working on it. I also called American Express a month later. ADT refunded four months of charges on my AE card and send a check for $71.98 with a total of 6 months. So I asked American Express to return two of the months and that I will keep two months on the card and the check they send. Two days before Christmas 2013, I got a collection notice from ADT for $148. Looks like this is common practice from ADT. Someone should start a Class action.

On December 5th I saw an ad on TV for ADT so I called up and the rep. asked me how I heard about them and I said TV so I agreed on the price that was advertised. The guy came on Dec. 18th and installed the system. He gave me two pieces of papers to sign, he said it's for the equipment he installed. I did not look at the paper because I know we already agreed about price and all that. I told her I just wanted the basic plan so my bill will be thirty something dollars after taxes. Now they are charging me for fire alarm monitoring which I did not ask for and the contract have nothing about fire alarm monitoring or equipment. They are charging me for something I did not ask for or want from them, now they are saying that I had 3 days to cancel. In 3 days I did not know they were charging me for fire alarm. I told them if they had told me in the beginning that my bill will be so much I wouldn't have taken it. They are charging me for something I do not have.

I've been a customer with ADT for > 15 years. I recently cancelled my land telephone line service (which is used to monitor my alarm system) and I wanted to notify ADT. I've called customer service 3 times over the past 2 weeks and been placed on hold for over 30 minutes. I still haven't spoken to anyone! Now, I just want to cancel my service since ADT can't p/u the phone and help their customers then they're probably incapable of providing security service. My solution... stop pay on the ADT monitoring services as of cancellation of my land line phone service.

Company allows other people to enter into my home after the service is installed.... They have come into my home, after service was installed and they also allow people to come into my home. A few things have been lost from home since I installed the service... NOT Recommended!!!

My sister (I am her caretaker) had an account with ADT security for years in Brunswick, GA. She closed her account, turn her phone and moved to Atlanta in June 2013. She asked me at that time to call ADT for her and terminate the service and I did. Three months later, I noticed on her bank statement that ADT continuing to charge her account. I called back ADT and gave them the confirmation number that they gave me in June, and they said they don't give out confirmation number for cancellation. I explained to them that she vacated her house in June and her service wasn't even operational because there isn't even a phone at that house. I got nowhere with them. I disputed the charges with the Bank. After the bank investigation, they refunded her money and said her chargeback was reasonable and valid. They kept sending invoices saying she owed $99.00 and now they are sending to collection. It is unbelievable tactic to a Widow of a POW. SHAME, SHAME, SHAME, that companies have to do this for money. I hope this will get to somebody's attention and thank you.

I have been on hold for over 2 hours and STILL on hold right now as I type. It is beyond ridiculous that if hold times are going to be THIS ridiculously long that they either: 1) Allow you the courtesy of knowing your hold time so you don't keep waiting if it's too long (like this) or 2) Offer a call back service. I'd rather them call me back tomorrow than waste this much time of my life with this awful hold music and keep telling me "Someone will be with you momentarily." We have ADT at my work and I was seriously considering getting it for my home when I saw all it offered, however if this is how they handle their customer service or lack thereof, that gives me no confidence that they can securely protect my home. I'll be going with someone else.

Six weeks ago, I had a new front door installed in my home and in the process, the wire was cut. I called ADT to get someone to come out and fix it and all I got was the run around. After numerous calls, I got some scheduled to come out. It turns out that the person that was to come out the first time was a sales person and he couldn't help me. I called back to ADT and they sent someone else and he didn't have any interest in helping me. Said it wasn't his job and left. Called back ADT and they scheduled a third person to come out between 8 and 12 and he didn't even show up so I again call ADT and they send a fourth person who still can't put in a new wire in my front door. After numerous calls, I spoke to a manager who was supposed to call me back with a solution and I have yet to heard back. So since they didn't call me back, I called again and spoke to someone else who is sending the fifth technician to fix the door. Worst customer service ever. I will never recommend this company to anyone. So unhappy with the whole situation. The worst part is I'm stuck.

Like most people, we were paying ADT monthly by electronic check generated by our bank. Without our authorization or knowledge, ADT changed us to quarterly payments. Our checks continued to be sent to ADT and ADT continued to cash them but because it wasn't for three months they stopped monitoring our property. ADT never called to tell us they stopped monitoring our property or refund our money.

I read many of the accounts and I was astonished how closely their experiences matched mine. In April 2013, I talked to the ADT salesperson on the phone and told him that I planned to move soon and I would like to update the security system to add value to the house. They thought it was a good idea and agreed that it would be a bonus to the new owner. I mentioned the same desire to the installer when he arrived and he repeated the same line. He also added that I had the option to move the balance of the contract to a new house with no additional costs if I chose to retain the security service benefits rather than pass them to the new owner.

I moved and wanted to move my service to new house. I have called ADT 8 times today. After waiting 33 minutes on hold, why do I want service like this? Went to website to find another number and after 7 times being left on hold. This not a company that cares about their customers. I want their equipment out of my house.... Is the only way to stop service is stop payment. Hey ADT hire some people!! Oh still haven't been able to talk to a customer service rep. They'll call me! Yea! Just stop payment it easier!

I recently upgraded my alarm system and signed another 3 year contract. I was initially with Broadview and had no issues with them or when ADT took over when they bought them a few years ago. My first 5 hour window appointment resulted in a complete no show by the installer and a wasted day for me. I called and complained (after a 40 min wait on hold) and was given a free months monitoring and a new appointment. The second appointment was kept, but when it came time to pay, the cost was higher than what I was quoted and he also wanted to collect the first months monitoring. I refused and explained that the first month was free due to the previous no show appointment. The installer made a phone call and both billing issues seemed to have been resolved and I wrote him a check for the installation. A few days after the installation, I found out that no one was able to call in on my landline. The alarm system was attempting to pick up the calls - callers were getting a fax tone.

I wish I would have read these reviews before signing a contract with Protect Your Home/ADT. I had a system installed in April 2013. I questioned the installer about the 3 year contract I was signing. He told me twice that if I sold the property that I could cancel the contract with no problem and no early termination fee. Well, I did sell the property in December 2013 and when I tried to cancel the contract, I was told I could Not cancel without paying 75% of the remaining contract balance. They did say I could transfer the service to another address, but I would have to pay for another installation and start all over on a new contract.

We have had 3 different repair individuals come to our home over the course of 1 1/2 year of "service" with ADT. Each told us that the former ADT professional had done something wrong. With the last individual, we were additionally told that we should switch to a wireless service (at an additional cost), but because there was a promotion for new customers, we might be able to persuade the manager to give us a discount. We left a message for the local manager, but he never called us back. Tired of paying for a service that was nothing more than a yard sign, we just cancelled the policy. Friends recommend other (cheaper) services and we'll be checking those out.

My husband and I signed up for ADT Home monitoring when we bought our first home. The service was great until we had our front and back doors replaced. The alarm boxes on the doors would no longer work on the new doors and we could not use our alarm for six months. No one from the company contacted us to determine if there was an issue. The bills kept coming, but it would seem our home (that was "monitored 24/7") didn't make the list any longer - how did they not notice the alarm hadn't been activated? Six months later, we decided to move and rent our home. I called to cancel the service, I was dealt with rudely and charged $234. I still have all the paperwork including the contract.

Had alarm installed. Agreed to $99 install and 45 monthly. I was double billed. When I called they said they would correct it and refund the money. After a week I called back since the money was not yet returned to my bank account. I was then told it takes 30 days to refund my money. I told them unacceptable and was put on hold. I was then told my money would be released soon. After 3 weeks I contacted my bank. In less than 4 weeks they drafted nearly $500 and have only offered words of apology.

About three months ago, I expressed that I was retiring and would like to cancel my existing account with ADT. The customer service agent told me they wanted to work with me and offered me a $9.86 per month payment. I was pleased with that amount and told him I could live with that per month on my limited income. Then several months later, on Christmas Eve, a $21.99 amount was ACH'd out of my bank account. When contacting the Billing department, it was a different story this time. They claimed that this amount was not possible and I have a contract with them until February 2014, when this is false and asked them to send me a copy of this imaginary paperwork I never signed. It was never sent of course. They also would not refund my payment for this month and told me to contact my bank for a reversal. They have horrible business practices and even if their conversations are taped, they must not review them. If they did, they would have known of the existing deal their agent made, and they could see the transaction they took out for the last three months. Use any other security system. They do not value their customers!!!!

I had Brinks security system and when ADT bought the company, I was transferred to them. Three months ago, I transferred my land line to my cell phone without thinking that the change will affect my alarm system. I had a problem with the alarm battery and one month ago, I called them to see if there is something wrong with my system. I found out that due to the changes made, I do not have the signal transferred from my house, and I have to make some changes to adapt to the cell system. Go figure, I asked why did you bill me for 3 months when I have no service and one representative told me that it is my responsibility to do monthly tests from my house not theirs.

I had a Brinks security system installed in 2004, and Brinks was subsequently bought out by ADT. Having been several years, I wanted to upgrade. The technician came out a week ago (there was no problem up until this point) to install the Pulse system. He had difficulty installing my system and the installation kept causing my internet connection to crash. Eventually he got everything installed. I selected the position of my camera, created an online account and downloaded the corresponding app.

It appears that ADT develops procedures and trains employees in the art of upsetting customers and making them miserable. Since they bought out Brinks, I have had nothing but horrible experiences with ADT. Components of my older home system have gone bad and caused alarms. The first time, a glass break sensor went bad. The alarm was screaming. When you call ADT, you have to navigate through all the same voice prompts as anyone seeking a new system - choose 1 for sales, etc. There is absolutely no special access for people who have an active alarm going off. In addition, the customer service staff is the same as for the general public - you wait on hold while the alarm is screaming in your ear. Then the staff don't know what to do - they have to look it up. When the screaming alarm finally stops, they schedule a technician.

I had a wireless Security System put in late summer. After about 6 weeks, I accidentally did not manually disarm it when I opened the door. The system alarmed, but did not transmit to the ADT office that monitors the system. The radio signal was not strong enough to transmit. After two visits from Steve **, who originally installed the system, he removed it and stated all monies would be refunded since the system did not work. They have continued to bill me after three calls to the company and assurance everything would be corrected. In addition, the monthly fees have not been refunded or credited to my credit card. I am extremely frustrated.

Called ADT to cancel my service since I was surrendering my house to the bank to avoid foreclosure, despite my financial situation they insisted that they were holding me to end of my contract (6 months). Was with them 3.5 years but unfortunately signed a 2-year renewal..

On the morning of my ADT install, a fraudulent purchase was made via my debit card. The $1000 purchase was made via phone while the installer was upstairs. I later discovered that he had been in a guest bedroom closet where I had hidden my purse. Coincidence? We think probably not... Police investigation is ongoing. I managed to get the purchase cancelled, but my peace of mind is gone.

I became interested in a security system, and looked online ADT has a site that said special for the holiday season 49.95 installation and as little as pennies a day...I called, the salesmen came in an ADT car, and we sat down and discussed. Of course the pennies a day was a small system front and back door motion sensors and 100 extra for fire. I gave him 3 checks, 2 for permits 100 and 90 and 75 deposit. Today the installer arrives...old junk car no name tags or identifying credentials...He had to go back to the car to find them, then tells me, he would give me the back or front door for free it was on him..."Don't worry about it"...

I called ADT customer service 2 weeks ago because there was an orange light lit up on the panel. The customer service man who served me at the time asked me to reset the system. While he showed me how to reset the system, my alarm went off and he did not know what to do and asked to set up an appointment with the service department for repair in 2-3 weeks after. I could not wait that long because I cannot sleep while the alarm continues to go off periodically. Finally I found the the battery was weak and change the battery myself. It showed that the customer service help is ignorant and tells people to do the wrong things. It an F for rating.

I set the burglar alarm off myself. Took them 10 min. to call. I discussed with them what took so long, no reasonable answer. A week later, I did the same. Took 7 min. to call. Stuck in contract for 1 more year. When it's over, it's over. Never again will I use ADT.

I am receiving no less than 4 calls a day from ADT and I have asked them to stop. Today I asked for a manager and I was disconnected. They are calling from a local number and it is a different person every day. The last caller said they were blanketing my area with a marketing push. I already have a security system and I am not interested in using their service and NOW I never will. They are calling from 281-973-3819.

I have had ADT for just over 2 years now. The wife and I were both deploying and thought it would be a good idea to have a security system before we left. We recently moved and had set up an appointment to get the install. I called on a Monday and they scheduled it for Friday at 1-3 and was told installation will be $58 due to holiday specials. On Wednesday, I get a phone call saying they have canceled my appointment because it will take longer than expected so 1-3 would not work and they need to schedule it for the morning. I told them I will have to wait until the following Monday to schedule an appointment because I needed to check my work schedule. I got a call Thursday, Friday, and Saturday asking for me to schedule an appointment and I gave them the same response.

I had ADT install security cameras at my business this year and after being billed TWICE for ONE contract for months I decided to cancel my contract with them. As I did my investigation about this matter, I came to realize that the second account that I was being billed for was opened by complete fault on ADT's part. Due to their lack of communication between departments I was now being billed twice for one service and after I refused to pay the bill for the account that was not valid I was put into collections.

The unit was installed Aug. 29, 2013. On Nov. 19, 2013, the unit started acting up by giving false alarm and check doors and window indication. A repairman came during the evening on Nov. 23, 2013. He checked out the problem and did not discover any issues. However, he stated that the mother board may be faulty and may need changed.

Customers are lucky to get their money credited correctly or get it back if they cancel. ADT just does NOT care about customer satisfaction. They think they are too big to be hurt by bad reviews. They are a bully company. I would never be a customer or work for them again. They rule by fear of losing your job and demand ridiculous tasks that produce no revenue for the company or employee. They offer little training and their managers are pathetic little power robots. Managers have this little game they play with people's lives. They load you up with appointments the first year and then yank the rug out from under you and choose the next new sales person hired to load up with sales while the older employees are left dangling and sent out to the "high crime" areas knock doors. Out of maybe 10 "door knock" sales, 8 will cancel and then you get a negative check that week.

I moved from the location that ADT covered and cancelled all utilities (including ADT). They continued billing me, even after 1) I moved (they forwarded to new address), and 2) subsequent buyer installed new system. THEY CHARGED ME KNOWING THEY WEREN'T COVERING MY HOUSE. Will never use them again.

The following has happened on several occasions: An alarm goes off and it is a false alarm. I then clear the alarm and by-pass the defective sensor. ADT calls and offers to send a technician. So far, almost, so good except that the equipment seems to be repeatedly defective. A date is then given for the technician's visit which is usually 3 weeks to a month out in time. I complain that this is unacceptable and am required to talk to the scheduling department. In all cases (about once per year) I have to wait for 10 minutes or more. Therefore there are two complaints that I have, 1 - faulty equipment after having been checked yearly, 2 - excessive wait times.

After waiting three weeks for install, a technician came out. He was very odd, acted unprofessional and reminded me of Robin Williams with bad joke after bad joke. He wasted so much time talking incoherently. I was uncomfortable with him and suspected that he could be high. I had plans for this install day that I sacrificed. He then told me he did not have a ladder, refused to use my ladder because it wasn't ADT approved. He said he would have to reschedule the install. I told him if he didn't go get his ADT-approved ladder, my business with ADT as a viable provider was over.

When we shopped around for a home security system 3 years ago we quickly came to realize that this market was about hard core sales. ADT is not above any of it. In an effort to seal a quick deal, they left out several extra costs. We ended up needing and having to pay for later. Because it was our first time purchasing a home security system, we were pretty easy targets. One of the items they forgot to mention was a mandatory permit our city requires. Three years after our purchase, and for the first time since having the system, we had an emergency to which the police could not respond because we did not have a permit. The issues: 1) We really were never told of the permit by the headquarters, the authorized dealers or the installers. 2) When we called them the headquarters, the authorized dealer did not recognize any fault on their part even though our local ordinance states it is the vendors responsibility to let us know. In fact, they said it was a new ordinance here which is not true. Ordinance has been around for 8 years.

We have a malicious, unpredictable, but highly educated stalker in our neighborhood. After several actions threatening myself and my wife, we decided to have a comprehensive security system installed, largely to protect us and our property from this individual while we are at home and during our extended travels. We contacted ADT and explained to the ADT agent, Kristie, that we wanted a complete home security system that would include, amongst much else, 1) a remotely activated front door lock, and 2) outdoor cameras that were motion activated, stored recordings offsite, and that was remotely accessible (all of these features are present on the indoor cameras). We explained that if ADT could not provide all of these features, then we would have to contact another company that could.

Last night shortly after 6:00 p.m., my doorbell rang and when I opened the door. There was a man with an ADT binder and identification. He tried to tell me that he had an appointment with me for a home security system. I told him I did not have any appointment with ADT. Three times he tried to make me feel bad for "forgetting" the appointment. I did not let him in my house, just spoke through the security door. We just bought this house and I believe he got a list of recently sold homes and was just making the rounds pretending to have an appointment. I asked my husband and he knew nothing about an appointment either. I got angry with him, he went away and then sat in his car in front of my house for 40 minutes. My husband raced home from work and parked in front of our house right behind his car and went to the driver's window and asked him what he was doing. He then tried to sell the home security system to my husband.

I have had the ADT Pulse System since 9/12, and have had nothing but problems with the system. I should have realized that I was in trouble the day they came to install it, when 9 employees arrived, and no one had any equipment to install, even though my appointment was scheduled over a month in advance. The manager never ordered any parts. I have taken over 15 days off work during the week where no one has shown up for scheduled appointments. And they always have an excuse.....I have wasted over 8 weekends waiting, for no show service....And if you hit the lotto and they show up, they never have any repair parts, or equipment. I would fire most of the installers and technicians.

ADT is a fabulous company to work with, as long as you never NEED them. We called because of a random, intermittent beeping and got an appointment for the next day between 5 and 7pm. The tech showed up at 8:30pm. With 3 young children sleeping, he started to do his work, which involved making the alarm beep even more. By 9 it was fixed and he left.

On Wednesday, Aug 28, 2013, my alarm panel gave me a low battery warning. I didn't contact ADT as I wanted to see how long it would take for them to contact me. When I went to leave, on a trip, Saturday Aug 31, 2013 my alarm would not arm. I called ADT and was advised that a service call was not available until Friday Sept 6, 2013 of which I advised her that that was TOTALLY UNACCEPTABLE. I also asked why they had not contacted me about the low battery warning and she advised that it just showed on their system that morning. I have a full service contract with ADT which is just about worthless. My son let a technician in on Thursday, Sept 5, 2013, was at my house about 5 minutes and left.

Before having my alarm system installed, I read many reviews on this site that scared me and I almost changed my mind and cancel the instalment. WELL AM I GLAD I DIDN'T DO THAT! I had an absolutely great experience from the customer service rep on the phone and all the free equipment they agreed to give me to the installation guys who came in and installed the system. I even had to call customer service after the install for testing and technical support, and they were friendly and patient and very, very helpful.

I called trying to get general information on services available and they wanted all business address information and my first and last name. They REFUSED to answer any questions without knowing more information than they should up to that point, then transferred me to a number where I was supposed to know someone's access code. Not a good start to a potential business relationship.

I got service with ADT over 3 years ago. As soon as I got the service, a constant beeping started in the home, not an alarm but a constant beep that was enough to drive a person insane. I called ADT to come fix the problem with their equipment. They stated they would for a $100.00 charge… their equipment not mine, their problem but I have to pay. Meanwhile I felt my home was now being violated by the company that was suppose to protect me. I couldn't sleep from the beeping and refused to pay them $100.00 to fix something they had JUST installed. I figured out a way to disconnect the one door that seemed to be causing the problem. Finally, I could sleep.

I decided to get a home security system and immediately thought of ADT due to name recognition alone. I called and set up an installation date and they debited $89 and ran a credit check that day. A day later I decided to check with Consumer Affairs (I neglected to do this first) and was shocked at the volume of letters from those who had ADT and were fighting various issues. I learned a lot and I decided not to go with them. I called to cancel the install and have my money returned. I was on hold for quite a period of time and then I was told I was being transferred to an "account specialist" and was on hold another long period. It made me think how frustrated customers that were having problems with their system must be to get some help.

For many years, I have entrusted the security of my business office to ADT and their security system. In July of 2013, our office was burglarized. After the burglary, an ADT technician came out and verified that the motion detector did not go off when the perpetrator came into the office. It was verified that everything was set correctly and he could give no explanation as to why the alarm did not activate.

ADT contacted me 6 weeks after they attempted to put wireless security in my home and their rep stated they had a new system that would now work in my residence. The rep knew that I couldn't get services through AT&T at my residence. He stated that it was now through Verizon. I had them install the system and it never worked because it was wireless services through AT&T. It was a total bad experience that is not ending. 2 months after I got out of the contract they are still trying to charge me for services I never received.

I keep getting calls at my home phone wanting me to become a new customer. I've asked repeatedly to be placed on a do not call list and was just told there are over 5000 ADT companies and I will have to tell each one to not call me!!! Please find some way to stop these calls... this is harassment and I really don't want to have to file charges but will if this problem is not resolved. Thank you for your time and hopefully assistance in this matter.

Much to my chagrin, I found out that after I had sold my home, there was no way that I could transfer the existing service to the new homeowner. The only way to do it was for them to open their own account and start a new contract. And that's what ADT and their installation services are all about: the contract. When I signed up, there is no way in God's green earth that I would have agreed to a 3-year contract for service, yet that is what I signed up for, once I checked the paperwork. I believe I was bamboozled, convinced that I could easily transfer the service over to a new address or homeowner. Now, I am ready to pay my "stupid tax" of 75% of the remaining contract, and I find it nearly impossible to cancel my service.

I had terrible experience with ADT Protect Your Home. I have been overcharged for over $1000 for equipment that the technician agreed to give to me for free. I have been trying to call Protect Your Home for two weeks to solve this issue and have been transferred numerous times and been put on hold forever. They also called the technician at least twice and the technician confirmed that those equipment were given to me free of charge. Still, as of today, Protect Your Home refused to give me the money back. Worse even, they didn't even call me back as they promised when I left a message. Very, very disappointed. Stay away from this company.

I am a single woman with a 12-year-old child. I had ADT Pulse installed in my house in Feb 2012 shortly after I got divorced. The installation took a few hours and the rep told me before he left that he tested the system and it was all working. Few days later, I set the alarm and left the house. When I came back, opened and closed the doors multiple times but the alarm did not go off nor ADT called me indicating an issue. I called them. They sent a technician on 3/1/2012 who after multiple troubleshooting hours told me he had to replace the board and fixed my issues.

After a burglary at my previous home I contacted an ADT "authorized" dealer in my local town. It went great - it took all day, but it went fine. My home was secured for the "low" price of $44.99 a month. I went over the contract with a fine tooth comb because we only wanted a one year contract (we would be moving within a year). Done deal - no problem. That was in February of 2012.

I just sold my house and moved into a rental apartment in a different state due to a new job I took (looking for a house right now, but haven't bought anything yet). ADT insisted that I owe 75% of the remaining contract value. I asked to speak to a supervisor. After being put on hold for several minutes, I was told no supervisor was available and that I would get a call back within 24 hours (I left my number). Nobody called. I called again today and cancelled the service. After asking how much I would owe, I was told "about $800". Really? "About"?? I'll see what that translates to. My question about lowering the amount was answered with "can't, ADT policies don't allow for that".

On renter's contract termination, when owner has decided to sell and we've moved out... What a shock... and a reason that any sane person should AVOID using ADT for anything. 75% of the remaining term ("approximately"). Stunning... if they had decided to cancel me, I wonder if they would have refunded 75% of what I have paid them.

We have had ADT Service at our last 3 home locations. During a previous relocation, ADT failed to reconcile our account to correctly reflect a transfer of service and we were subsequently charged hefty cancellation charges, passed on to a collection agency to recover and it took months of painful calls and letters to resolve the issue. Against my better judgment, and in spite of our bad history, we continued a relationship with ADT at a new home. Having shared our experience with the salesperson, he noted that we would not be subject to a contract nor cancellation fees; let me add that at all locations, wiring and systems were already in existence, there was subsequently no installation costs to ADT.

I have had nothing but problems with ADT. We recently moved and were told that if we signed up for another two-year contract, we could have the same equipment as we had at our other house. A representative came to our house and told us that they would not give us what we were told we could have by their operators and, on top of that, if we wanted the same equipment, we would have to pay for it. ADT has lied to me personally numerous times. They are a very dishonest company.

ADT is one of the worst companies I have ever dealt with. I moved into a house where the previous owners had ADT set up. For 6 months the system never went off. Randomly at 3:30 in the morning the alarm goes off. When I called ADT the staff George and Veronica were completely rude and said there was nothing they could do and we would have to rip the system out of the wall to stop the noise. They also said it would cost $160 to have someone come out and turn it off!! I can't believe they don't have ANY way to monitor/control the system! Imagine how much of a help they would be if someone broke in while the service was on! I will NEVER use ADT for service. Any good provider would have had someone come out and disconnect the alarm and possibly earn my business in the process, instead of wasting an hour of my time tearing breaker boxes out of my attic!

I was trying to schedule an appointment for my system to be replaced. After waiting over 25 minutes on hold, I was able to be transferred, to be transferred again, by the third time I was told someone would call me in 24 to 48 hours to schedule an appt. Well after questioning that I was put on hold again. Finally someone came on the line to say my system was under Kaiser. They would have to service it, yet my payment goes to ADT. What is really happening? I am very dissatisfied with this company. ADT take my payment out of my acct. each month without a problem. Yet I can't get service to make an appt.

I was sold a high end alarm system PULSE PLUS when I requested for a simple system. PULSE required use of apps on devices which I could get to work. On July 22, 2013, I met with Sandy ** - Sales Representative at my home for a security system consultation. I expressed that I wanted a simple system. She kept talking about PULSE - but I was clueless what this was. I reminded her that I only needed a simple system.

First of all, you should NEVER sign up for ADT unless you're a HOME OWNER. Why? This is a 3-year contract, and if you are renting and move out in a year or two, you're setting yourself up for some bad debt. What these people don't tell you is that when you move to a new place, you are basically starting all over again. You STILL have to pay the additional $100 for installation, another new home system, AND your contract starts ALL OVER again. Yup, that sucks. And, ADT only deals with calls when your alarm triggers. The contractors (such as Protect Your Home) are the ones who you have to deal with - your bills, fees, warranty, and cancelling service. Of course, when the technician comes to install your alarm, they will tell you "It's yours" and "When you move, you could take this with you and we will come install it for you too, at no cost". But if you don't have this in WRITING or is not stated in the contract, you're pretty much screwed.

My soon to be ex-husband was able to change my account several times and I just found out he was able to get his name on the account and change the password. I have dealt with ADT several times about this and they gave him my password. NEVER USE ADT.

Signed up for an ADT system three years ago. Quickly learned that it does not notify the homeowner if a smoke/fire alarm is activated. Tried to cancel the coverage with them as I felt this was the reason I had purchased alarm coverage. Learned on CANNOT cancel their coverage with ADT until the three year contract one has signed (noted they never mentioned this when I was signing up?) has been fulfilled. So for three years I have been forced to pay for alarm coverage that was basically worthless to me. I did not even use the system. FINALLY my three year commitment has ended. Called today to cancel my service and was informed there is a "30 day cancellation policy" and that I will be billed another $35 for coverage during that time. Leaves me feeling that the ONLY thing ADT is concerned about is how to best separate me from my cash!

I had an ADT System installed in my new home on May 17, 2013. It constantly lost its signal. So finally, the worker told me he could not get a signal in my home. I am not sure why they could not figure out they could not get a signal before they left a hole in the wall of my brand new home. I called ADT about the hole. She said, "Sorry, we are not responsible."

When we signed up with ADT almost 3 years ago we received an attitude from both the guy that came to our house to sign us up as well as from customer service representatives over the phone. Today we cancelled with them and got more attitude and instructions to power down that we could have used earlier. We were told "no, you have to call back Monday to get those instructions." Here are the oh so difficult instructions we were waiting on all weekend... unplug the transformer and take the batteries out of the keypad. Once again, things that could have been brought to my attention YESTERDAY!

Since they installed system, it has never worked. I've been making my monthly payments for something that has never worked. Every time I try to cancel the system, they tell me that I'm under contract for 3 yrs. I review contract and nowhere does it say that I signed a 3-year contract. This company is one the most unethical money greedy in this country. Do not sign up!!!!!

So an offshoot of ADT came to my home a few weeks ago and told me that my house is in a good area and the view is very attractive so they will give me a nice deal to allow them to put the ADT sign in my yard. They first started off by telling us that they will give us 10 days free, and every month, I have to pay only $30. After asking them multiple times whether or not I will be signing a contract, they told me No, it's a month to month payment. So after they installed the system, they told me to sign some papers saying that they installed the service correctly and that they taught me how to use the system.

I cancelled my service and I asked the representative if I currently owed anything on my bill and she said no. I received a statement a couple of weeks later stating I owed $51.49. They argued with me and said I owed the money. I told them I did not. I paid the payment regardless because I want to keep my outstanding credit rating. I would not recommend ADT services. They obviously are a bunch of thieves. I cancelled my service because I found the company, Smith Thompson. Only $16.95 a month for wireless monitoring. Less than half of what ADT charges.

Home was robbed with spouse in house and alarm did not go off (armed). ADT wants 150 bucks to cancel service. Anyone else had similar experience? Oh, and so was the robber!!

Protect Your Home charged me $106.03 on 8/28 to send a sales person out. Sales person determined that he should not sell me the system because I already had a system in the home. I moved from in Colorado and I would be stuck with the three-year contract. I called 9/3 because I was not reimbursed the $$. The person on the phone told me it was probably due to the holiday weekend and it should be reimbursed in the next few days. I checked again today, 9/19, and it was still not reimbursed so I called again.

I have my system for 17 years and as you know, it keeps going up. Why pay $39 a month just to monitor. Two people were Very rude and basically said that's what you have to pay. Long story short, looking for a new company and very sorry I got my neighbor to get a system. I will from now on to whoever I talk to tell them to stay far away from ADT!!!! I also read tons of problems they have with people (what a surprise). Well I do believe that over time, word of mouth will hurt them in the pocket book. I work for a large hospital w/ over 12,000 employees. Guess what's going in our employee paper!!

I've been with ADT for about 14 years. And what happened is, the first 3-5 years with them, I have a $47.99 a month. and the years go by, it goes up now to $69.99 a month. When something came up with my system they are charging me always up to $100 but I don't receive any good service with them. Then I realize to move to another monitoring company.

Do not do business with ADT Security Company. They are not a reputable company. I have had their service since January 18, 2005, and the monthly charge is $46.94 and is about to increase again. I discovered that a local company charges only $16.00 per month. The new company was unable to set the ADT Lock out Code to default so I can use the old alarm and ADT refuses to give the code to me. This means I will need to buy an entire new alarm system for about $700.00. (My system is a Safewatch PRO 3000EN). Even after the alarm has been entirely paid off, it is technically not yours because you can't use it unless ADT is your security provider.

My parents have been customers since 1996. Always paid the bills on time. They had an old system and sometimes the box worked and other times it did not. When a Technician was called they would take a paper towel, wipe the box out and say, the system/box is old and they do not have parts. Again the bills were paid on time. My dad passed and for her security, we finally upgraded the box as suggested by the technician. Recently, my mom was hospitalized for over a month and the quality of her life has changed. She has to go for additional surgery in a couple of weeks. Her choices in life now is to move into a home or live with me.

A rep called me and set up a time to install a system in my home and they told me that the man putting in my system would know how much my bill would be, that they take out in 24 to 48 hrs after install. The man that installed my system told me the bill would be $57 and change. ADT took out $98 and $108 for the install. They told me I have 3 business days to fax them and cancel the contract and I did that well within the time period. They never told me anything about charging me for services or explained any of those things to me. They also said they weren't fixing all the holes they put in my new home. I haven't heard from them at all and they are supposed to give me my money back within 10 days of my fax.

A local company was going door-to-door in our neighborhood offering ADT services through their authorized dealer. We have a few delinquents in our neighborhood so we thought it would be a good idea. As usual, the sales rep was very friendly and we signed our lives away. We first paid $111.87 for the installation fee. Then an additional $75.63 for prorated service charge for May 24 to July 31. I have our certificate of installation from May 24 and at that time, our system was still in the 14-day familiarization period where ADT won't respond to our system. Why should I pay for the time when they won't even respond?

My family has been with ADT for 25 years! My brother, sister and my family! Your experience is not been our experience for years. You were shopping price not value security and ADT offers much value and comfort to us. The response time is fast because police department recognizes ADT. I read they protect airports and government agencies for years. Your story is suspect to me.

My parents are an elderly couple and have had ADT Security services for a few years. Recently, my Mom upgraded to get a new system and called ADT to cancel the services. They told her that my Dad had taken out the original contract and that she could not cancel without his authorization. My Dad has Alzheimer's Disease and heart disease, and has for numerous years. He is/was incapable of taking out the service and of course it was my Mom who started the service. They told her she would need power of attorney for my Dad to cancel and then gave a bogus address for her to send this to. She explained the situation to me and I tried to cancel.

I am in the military, and I have had ADT for about 2 1/2 years. I got orders to Korea and canceled my service with them the beginning of June, did every thing they asked me to do for canceling it, and sent them everything they needed. Called back on June 10 as I was driving out of town just to confirm that it was shut off. Was told that it was. At the end of June, I was billed again by ADT. Well, it is now the middle of September and I'm still fighting with them while stationed in South Korea. If you are in the military and move around a lot, it's not worth the trouble. Find a different company to go with.

I was told by the young man who installed my system on Aug. 8 that I would be getting a Visa $100 gift card. I have contacted the company 3 times and gotten the runaround! Still no card! Bank of America is ending the promotion today. Think I was scammed!

I had problems with alarm starting late June 2013. Same situation as others, told one day, waited on them, no show, called back. They claimed different day was set up, totally untrue. Set up another day, I asked for heads up call to give me 20 minutes to meet them. They said tech would call before. By end of day, called 800 number. They say tech had come and left. I mention previous conversation. This person told me it was not their policy to call before. Then set up appointment 1 1/2 weeks later. I was there waiting. Tech came and then left. I was waiting in office, vehicle parked side of building. Tech failed to make any effort to go to side of building or even knock on door. Also, they all have my phone number. No calls.

Today I had a scheduled appointment to add some items to my current system. The ADT technician who states he has been with the company for over 18 years shows up and states right away that the system I have is meant to be in a business and he is not familiar with it. He also stated that he didn't even have the correct code or equipment to add to my system. I even called a representative from ADT while the technician was here. Well, now my system will not arm. I have spent over 3 hrs. and counting on the phone between an ADT-authorized dealer and ADT.

I have been relatively unsatisfied with this company, both as an employee, but also as a person who cares about their customers. My rating on this company is as follows and really should be looked at closely b/c the items I note are what you (the consumer) should be concerned about:

A door representative for ADT came to my home and I initiated an installation of a system; however, it never worked correctly. I called in and another representative was sent out. He informed that it had been installed incorrectly with the existing system. He provided numbers to call; however, until this date, September 3, 2013, no one has responded. I am still receiving a back draft monthly of $51.00 without service or a system. It was disconnected by the representative. What do I do to contact, cancel, and receive monetary adjustment for this scam of a service.

I was contracted with Pinnacle Security through 7/26/13, was paid up current and submitted a registered letter to terminate the monitoring as of 7/26/13. Subsequently, ADT purchased Pinnacle, started billing me for services that had occurred in June 2013 to the current time (9/1/13). I have responded to their inquiries to explain the termination, paid up monitoring, but they continue to bill me and threaten Debt collection. To make it more interesting, their equipment has not been connected since 8/10/13, so no "monitoring" could have been performed. STAY AWAY FROM ADT!!! They are unscrupulous in my opinion.

Runaround for weeks, sending multiples faxes. When it's about to disconnect, nobody knows how to help you. Well really they are trained to do exactly that. Won't get service from ADT ever again.

It's a long story but the ADT tech lied saying he was giving us a month to month, when in fact it was a 3-year contract. We needed month to month because our lease was ending. Now we're in a different state still paying on their contract. BUT THE BIGGER PROBLEM IS THIS... They sent another tech out in the middle of our contract stating we didn't even have service and we had to sign A NEW CONTRACT. The name he had was wrong. He had typos on his business card and we knew we did in fact have service. We called ADT to verify he was even an employee. To our surprise they said he was not and we should call the police on him.