ADT Reviews

I scheduled an appointment on 12/26 to set up a security system on 1/24. I was given a ticket number. The technician was to arrive between 8 - noon on 1/24. I was home during this time and no one called me on my cell or home phone number. I called ADT at about 11:20 to report that no technician had arrived. I was on hold for 10 minutes. I explained why I was calling and was told that I had to speak to someone in scheduling. I was placed back on hold for another 20 minutes. The 2nd rep told me that my ticket was on hold because they could not reach me to confirm the appointment. This is not the truth, because I was sitting home for 4 hours waiting. After this experience, I do not believe that ADT would be a company that I would choose to take care of security for any reason. I would not be able to recommend their services.

*ADT misrepresented the product they sold us. This was caught immediately after installation. They will not return calls or do anything to rectify this situation. We have a useless system that does not serve our needs. They continue to charge us but will not address the blatant lies their representative told or the ineffectual quality of the their system

Everyone please listen carefully!!! Protect your Home is a subcontractor who does the "Billing" for ADT. ADT just monitors the security of your home. The rest of the stuff like sending techs out and billing you for services comes from "Protect your home" (literally the worst company and service this country has to offer). I did not know this up until now because no one told me anything either.

I called ADT to go out and check my mother's security system because it was not working properly. The tech told her the alarm was placed in the wrong spot by the tech that installed it. ADT CHARGED ME 197.95 for labor charges. The problem with the alarm was no fault of anyone at the residence and therefore the fees should have been waived. They offered to cut the amount in half which I don't feel I should've been charged in the first place. After this contract is up, I will never ever do business with them again. And I advise other people to look elsewhere for security services

We had the ADT medical alert system for 5 months and two of those months it did not work. I finally dropped the system and returned the unit as they requested. They then billed me $250 for the balance of the contract. When I called them to cancel the service, they did not tell me that I would be billed for the balance of the contract. I canceled the contract because the system was terrible and they still expected me to pay for the balance of the contract. I wouldn't recommend them under any circumstances.

I wrote a review about an hour ago complaining about the customer service. I then talked to Ckista ** and she helped me and my family so much with the plan she came up with. I don't know about the rest of the ADT security customer service. If it wasn't for her I would not have joined. I would like to thank her again.

I have had an ADT system in 2 states for a total of nearly 20 years. Recently I received an email stating my system was not working and I should run a test. I did and it did not work. I called ADT tech support and they walked me through the test; it did not work. They told me the system had not worked for a year. They needed to send a tech to the house to repair the system, I agreed until they told me I would be charged. I refused and told them to cancel the account. They sent a tech at no charge. When the tech came out he noted that ADT couldn't charge me as I have a warranty on the account to cover such things. He tried to run a test and it failed. He then noted that the system memory had been purged and that it had been set up for a cellular connection when I had a land line. He said this had to be done by the office. He made the corrections and the alarm works.

Original Brinks system installed in 1998. ADT bought out Brinks. Service began to slip. Recently paid bill late due to terminal ill parent. Was told they no longer wanted me as customer after 16 years! To make matters worse the system is coded to prevent another monitoring service so I'm forced to buy new system!!!! This is an example of total customer disrespect and unappreciation that you can expect from ADT and I wouldn't recommend this company to anyone!!!

ADT was canceled and after a few months while I was home 6:45 am the firemen showed up at my home, states they received a alarm. I was at home, did not hear or see anything. They asked me what was my security, I said ADT. They advised me that this is what happens when you cancel with them. They told me they have many complaints.

ADT/Protect Your Home is the worst company I have ever dealt with. I regret ever picking them to help me feel safe. I called the number on the flyer I got. The whole time I think I am speaking to ADT. I set up the appointment, was told I would get the $100 visa gift card to reimburse me for my activation fee, never once was told it was protect your home. The day of the installation, the tech had no clue what he was doing, took 7 hours, never tells me a price, installed my carbon detector wrong, and then tells me that it will be $1000. He then says because of the length of time it took he will give me 20% off.

I had scheduled an appointment to repair a problem with my security system. The technician showed up as scheduled during the four-hour time frame, but I was in my backyard at the time and did not hear him. Fair enough. I called to reschedule. After an initial contact with an agent, I was not happy that the next available appointment was 3-4 weeks away. I was transferred by the agent to the scheduling department and placed on hold for one hour before being able to speak to the next agent. They were able to give me a sooner appointment for today. I waited for 3 hours at my home before receiving a call that the technician would not be showing up in spite of having a firm appointment for today. The next available appointment offered to me is in another three weeks.

We just signed up with ADT in January. We talked to a manager before we signed up and was quoted a certain price and our installment was suppose to be broken up in three payments. But they have totally messed up our billing and we have had to call to get it fixed three times already. They don't know what they are doing.

I am military and with military comes unexpected moves, I believed that adt would help me out because they were the last thing on my mind and would work with me because yes, I forgot to cancel. Well that was not the case. After talking to numerous people who had no clue what they were doing, I finally reached someone who had a clue (YAY! ) who said everything was handled.

I was robbed in October 2014. Immediately I called ADT and got an alarm system. 2 days later I realize the system is not for me and I call to cancel, get security deposits back. 2 men come out and spend almost 1 hour trying to convince me to keep the system. They did not prevail and left with my system. I fax everything they required and they canceled my account. However in October and November and December ADT continually took money out of my bank account. Every month I called and told them to stop and put back the money and every time they said "We do apologize and we will put it in the system to cancel that account".

Advertised 15 door/Window sensors with pre-wired system (which I have) then installed wireless system with only 7 sensors, I was told the wired system cannot be used. Then the installer insisted the main key pad be put in kitchen (easy install for him) but then called to relocate by front door, where it should be. They wanted to charge me for new keypad. I called several times only to be on hold forever, then when I get through they switch me to sales department. Customer service is the worse after you sign up.

Trying to get prompt service for my alarm system, as it beeps and beeps, has been a nightmare. I was told I needed to wait 10 days for a repair. Every time I call, I am on hold for above 10 minutes, I get a different person from a different state, who tells me a different story. I have been working on getting a repair scheduled for SIX days. All the notes on my case evaporate, so I need to start from scratch each time I call. No accountability - it is impossible to talk to ONE person. When I got a call back, I was put on hold and had to wait for 7 minutes AND ADT CALLED ME! They have contracted out installation and repairs to different sub contractors.... and seem to take no interest in service.

My story is beyond too long to share the whole story... It's much like many of the complaints that everyone else has. This company is a scam. They are liars. If I can save any family the trouble of having to go through what my family did, I will. Please, DO NOT go with this company or ADT. This company is a scam, but so is ADT considering that ADT even allows this company to be an authorized dealer. ADT is aware of how untruthful this company is and they do nothing about it. I will be reporting this company to Better Business Bureau and I will do everything in my power to have this company investigated.

I have had this ADT system in my business for about a year now. I should have never switched from Sonitrol. Since day one this has been a nightmare experience. From day one, installers show up at 3PM to do a full day installation. Finally after three days at 9:00 PM it gets installed. Three visits in the next month to get it working. Ok, finally it works for a few months. Then I start getting calls at 3 & 4 AM about "Faults" not motions or doors opening but "faults", in other words the system is failing. The next thing I know I see sensor on the floor in the warehouse, no one knows where they came from. They're literally falling from the sky! Parts of this 'security system' are all over the floor. Then they won't give me credit on my bill until they get it fixed. WHAT? Three months later it's still not working.

Anytime I need service, the guy shows up with an attitude, like I'm bothering him and he's doing me a favor. It's not my fault the cameras keep going out & whenever they need to do an upgrade, they keep sending the technologically illiterate guy, even when I ask them not to. Can't wait to get rid of this crappy crappy home security service. Find somebody else - They are the worst!

WARNING: DO NOT USE ADT.... This company is so unprofessional, we moved and had services transferred to our new location and the following month get a $900 bill saying we cancelled our services so my wife and I spend hours to straighten the situation out thinking we did. A couple months later we receive another ridiculous bill so we call again, come to find out they’re billing us for both locations, our old address and our new one. So we spend hours trying to straighten out the situation so ADT says that we have a credit in our account.

Got hired for sales positions for Adt in Ville st Laurent. I'm a 25 year rep for remax and century 21 and in the construction business. Started my training, about 2 weeks into it my manager was imposing things that didn't make sense example; I'm very well known to most general contractors in Montreal. I contacted one of them and to start my new career - gave me condo projects to install alarms. When I came to my training I let my manager know about the new 30 new clients - his first response wasn't what I expected. Instead of being incredibly happy, he put it down and told me I wasn't ready to get any contracts - "wow".

When I signed up with ADT I was told I was signing up for a 2 year agreement. Which is what I agreed to and explained to the sales person that I get relocated frequently for my job so I really wanted 1 year. Which she said 2 was the minimum. So I signed up. Now 20 months later I am trying to terminate my service. I have 4 months left on my contract which I figured I would need to pay a prorated amount. Now I am told that they put me down for THREE years not the 2 years she told me. They said it is 2 year equipment agreement. Not my fault your representative misrepresented your company. Now they want to charge me over $500 and to boot, they tell me that they haven't even been able to monitor my system for the past 6 months because the phone line is off and they didn't install the backup system that I was supposed to get, that allows a backup line based on my cell phone.

Three months age, on Sunday, I was approached by a young woman, Ruth ** , at my house. After an hour, she talked me into signing a contract with ADT. I was having nightmares that time and was fooled quickly into signing a three year contract under the condition that I can cancel it within three day, and then I have additional six month of trial period. After two days, I called the customer service and the Ruth ** to cancel the service. She talked me into trying it for a longer time, since I have six month trial period. I agreed and decided to give it another shot. In a month, I called to cancel the service and learned that I cannot cancel the service, I had just first three days to do so. I tried to contact Ruth ** several times, but was ignored. Then I was contacted by her manager and promised to review my contract. I have tried to contact him for more than a month and have been ignored all this time. I am not using the service, but I have been charged for it.

ADT is the most expensive security monitoring company in the residential market ($50.00 per month). I was a customer for 3 1/2 years, then finally decided to cancel my service. With ADT, however, you can't just cancel and be done. They will bill you for an additional 30 days of service even though you've cancelled. I cancelled on 12/18/14 but then got a bill for 1/1/15 - 1/31/15. When I called them, they told me that you have to pay for an extra 30 days after you cancel for 'processing.' Absolutely ridiculous. I would highly encourage anyone considering a security system to go with one of the other companies on the market that are a much better value.

Around October 3rd system indicated low battery and began to dial out about once a minute. A call for service resulted in a scheduled technician in about ten days!!!!? Registered mail to the addresses of record (local and OR office) - "refusal to renew" the contract were returned... New address with NO customer notification. Original registered mail re-enveloped for proof of original date sent to both new website addresses... Columbia, SC address no good even though shown on the web. Copied all documents to billing address with NO response. Found CEO address and sent all documentation to him at that address... NO response. Billing harassment continues for subsequent dates (Oct. thru Dec.) for a system with no phone connection (customer removed power and phone connection) and canceled service.

I have had ADT for a 3 years. I travel a lot and watch my camera system remotely to view employees and daily things going on within the business. As the years have gone on, their technology has gotten worse. I try to view my store with an IPHONE 6 plus on ADT's newest DVR (as of dec 2014). The screens are so small, I cannot rewind the footage to watch, and the time function is NEVER correct. I try to call and they give me the line, "we are working on it. There is not a good app to watch the cameras on yet with all the new technology."

When I signed my contract the field tech assured me the cancellation was 300 dollars for full cancellation and 150 dollars for halfway. So being close to halfway I called to cancel. I waited 20 minutes to be transferred to the wrong department then 10 for the correct one. Then I had a rude lady tell me what she had to have after giving enough credentials to get in my bank. She said she needed more than what I provided insisting there was more which I could not remember being over a year ago. Once we finally get past that I inquired on the cancellation amount. She said 740 dollars!? WTF!? She explained it was a law binding contract. Duh the idea was to prorate it and get put of the big bills 50 dollars a month. She inquired why I wanted out. I said the amount and contract. I told her simply safe is contract free and 15 dollars a month. So she wanted to lower my bill... by 7 dollars a month!

THIS is the worst company ever, my alarm keeps going off now for 6 days non-stop and keep saying they are coming out and they never have at all. I have been fined £2000 for my alarm as it’s been going off all the time. When I called them and told them I am recovering from a heart attack last year, they told me it was not their problem and it will take up to five days to come out. I have so much regretted this alarm company. I could not say I hate alarm company more than I do this one. I have been waiting on the phone over two hours for them to answer the phone and still waiting. My alarm keeps tripping, when they do come they can fully take this alarm system out as I no longer want it in my home at all. They are the worst of the worst.

I just found out that for the last two years ADT has not been receiving a signal from our alarm. What recourse do I have as they have been charging my credit card this entire time!

I am responsible for what I writing. You're responsible for what is on your recording while waiting on the phone. When I placed my order I told the representative I am a truck driver and don't know if I would be there but my daughter in law will. I was told I had to sign. When the technician Got there he already had my signature. I was nowhere around or close to do this. I have proof where I was at. This is identity THIEF.

Hard to believed that it's been a few years already. Yes, there is a 2 year contract, now 3 year contract, go figure. Overnight, I change my mind and decided to cancelled my contract 3 days. Well, I paid a ridiculous overnight express fee but it took several days for these crooks to respond to my cancellation. No they did not lose the overnight expressed. Someone sign for the express on Monday and ZI sent the Express on Friday. I immediately called and was given the run around. Okay, play games with me. I am calling American Express, and they will change my account number, refund me, and charge you back immediately because they had proved that I cancel overnight.

We contacted Protect Your Home because of a flyer that we saw in the mail. We gave them a deposit for what we thought was to secure the prices that were reflected in the flyer when in fact our appointment was for installation of the system & not an estimate of the actual costs. We reached an agreement & they installed the system. We have had problems with the system & when tried to get a service visit found that the available times to have a technician come to our house were very limited, to say the least. Most recently we haven't even been able to get them to call us back after multiple attempts at trying to speak with an actual person. We always get voice mail (6 calls so far). Our system still isn't working properly. Not very secure if you ask me. We are in the process of cancelling our service & finding another company.

So my alarm went off last night. Motion sensor hallway. I have no pets and I'm about 4 miles from home. I get a call which had been "recorded for training and safety purposes" from adt letting me know that there's movement in the house. I immediately got nervous and told the woman from adt that called me, to call the police because there shouldn't be movement. Her exact words were "unfortunately since you stay in the Detroit area we cannot alert police. But if!!! (Omg, this is making me so mad typing this.) IF And we're going on an 'IF' here. If there is an officer patrolling your area he/she may be alerted. I cussed her out asked her what's the point of the service, hung up, drove to my house with my terrified wife. Sat about 20 mins outside the house, saw no movement or forced entry, saw no security team, no police pitch black house I'm not going in!

When I was ordering the system the representative didn't inform about the cancellation fee. The cancellation fee is 75% of the remaining payment in the contract. And the default contract is 3 years. Monthly payment is $49.99. My friend who was my neighbor had same issues with ADT. This is very unfair that they don't explain about the cancellation fee details while marketing. Very disappointed to pay upfront for something which I won't use.

I contacted ADT (based on a mailer) about installing a security system in my parents' home. I confirmed the offer was for a wireless system that included 15 door/window connections (no mention of PREWIRED, this is important, ask this question), a keypad, one motion sensor, one wireless remote control and a $100 visa gift card (which would cover the $100 installation fee). I requested the cost of an additional keypad and the gentleman I spoke with was so kind as to offer the second keypad and a glass break sensor for "FREE". At this point, I'm fairly impressed. I confirmed again that this is a wireless system and was told yes. Confirmed the cost again. The cost of installation and equipment was pretty much $0 so it really boiled down to the a monitoring cost of $36.99 per month for 3 years which was to be billed annually. I'm thinking this is a really great deal. The guy on the phone is really nice and we were able to get everything scheduled fairly quickly.

I worked as an "in-house" installation technician for ADT corporate. My wife was transferred for work and I was not able to transfer as there were no open positions, so I went to work for Defender Direct/Protect your Home. I can tell you this. PYH overcharges for everything from sensors to Monthly Monitoring. If you want the best system go to ADT.com (don't do a search as you will probably get a dealer). You want to make sure of a couple things. First that you are talking to ADT corporate and not a Dealer or as PYH calls themselves an "Authorized Premier Provider". The second is that your installer is a trained installer that works for ADT, they will be in an official ADT van that will be white with ADT logo on it. If they show up in their personal vehicle they are probably a dealer or such and probably not trained by ADT. They will be trained but only a couple weeks. My training at ADT was 3 months in the field.

We have been with ADT for about ten years. We were doing some remodeling and I called to get a wire moved. As a matter of fact I called three times and was told someone would call me back but no one ever did. So I was left with no choice to cut the wire. I called again and asked if we could upgrade the system. Sure for some outrageous price. Would not even give us the price advertised on Internet. We were told that was not for existing customers. Really. Hmmm nothing like taking care of your existing customers that have paid a monthly bill for the last TEN YEARS... We are now looking to get rid of the system and go with a local business company that cares and has good customer support. I think ADT has flooded the market and is so big just don't care about keeping customers. I hope it comes back to bite them in the long-term business. Sorry ADT not this consumer.

My fire alarm signal goes off at random times. While I waited a month for ADT to finally get a technician to my house, they stopped monitoring the fire signal. That did nothing to stop the noise. When the guy showed up, he said he had to send someone else because he showed up without any replacement fire detectors. It's now two months that we've been living with an unmonitored alarm system and fire alarms going off in my house two or three times a day. You would think that this company would consider this an urgent problem, but they say that I have to wait another month before someone could come to my house. ADT actually advised that I unplug the system entirely while I wait for service. This is supposed to be a SECURITY company! When I've looked around at comparable services, ADT is more expensive and lower tech. I'll be happy to scrap their junk and start with an honest company.

I have been a loyal customer for 18 years. Last year when I needed maintenance on my older system, I asked how much for a few modifications like an outside siren? The technician said, "It can't be done to your system, as it's too old and doesn't put out the voltage. You will need to upgrade." So in November this year I had the bug again for some improvements to my old system. I was looking over the ADT pulse website and they claimed a free installation. So I called and made the call. Later in the month a salesman met with me. The free installation was $1,700 bucks, 3 cameras, an outside siren and 10 zones need to be redone with a new control. So much for free. I decided to sign the contract because of my 18 years of good service.

They have no respect for business people and only take their money without providing reliable security. They cancel their service appointment last minute and give you another between 12 to 5, only not to show up. Their installers are no good and their phone customer service is a disaster....

My alarm has malfunctioned for 6 months. The alarm itself shows gibberish, symbols and numbers. It still functioned as an alarm, it would arm/ disarm. Finally that stopped working and it would randomly go off in the middle of the night. The Green Check would change to a yellow triangle and the screen would go blank. I called tech support they instructed me how to reset the alarm. This worked for about 2 hours and stopped working again. I called to schedule an appointment, they gave me a date 1 month out. The tech showed up and just did the same thing the phone support told me to do. I told him that's not going to work, it will last 2 hours and fail miserably again. I asked if he could just replace the central unit. He said he doesn't know how, only a few people know how to do that. Sure enough 1 day later it failed again, I am on the phone with support again, they said don't worry we will schedule you with priority. Then she tells me the scheduling department will call me back in 24 hrs to schedule a priority appointment. I said NO, if I am a priority send me to the scheduling department now. Scheduling gives me a date 3 weeks out on a Friday morning.

I wanted to have a system installed for my elderly parents both security and life alert. I was very clear on my expectations during my call to ADT. I was quoted $99.00 however I'll receive a 100.00 gift card to cover that amount. Once the tech showed up - what I was sold would not cover the security in their home. It ended up costing over $600.00 - not to mention the monthly fee of $35.99 ended up being 55.99. This is no way to run a business - I felt it was a scam. I would not recommend them to anyone. I have had ADT for 25 years in my home and never had issues like this.

I did an online adt questionnaire and they sent a rep from springfield, mo. That's one hundred miles away. After numerous problems and several missed appointments because they would follow their gps to west plains instead of calling like I asked, I live much closer to mountain view, mo, they found themselves 30 miles away. I didn't lay out my address, the post office did. Anyway when they did call I was told things like it was too far to make it then. They called on someone else instead or so I was told. I took off work 4 times to meet them. What they didn't tell me was there is an adt dealer in west plains. I used their website don't forget. If they didn't want to stand behind their obligation why did they set me up so far away? I'm sure they will say I got behind in payments, but that was for monitoring on an inoperable system. I paid for the equipment. After 7 months of no help I didn't feel I needed to pay for something I wasn't getting. Oh and one other thing, after the installer left I realized he took my old system with him. This was not a trade. He took something that did not belong to him.

ADT provides two prices - $28/mo. with no maintenance and $35/mo. with maintenance, of which I paid the higher for more than 10 years. Now the security system broke. I called for tech support; I was told that we did not have a maintenance plan. For home service I would pay $107 for first 30 minutes and $27 for each additional 15 minutes. I called 5 times for the next two months and each time exactly the same story was told. Finally I called the Sales Dept. for a brand new contract. The installation fee was $99 with 20% discount for AARP members. The contract we signed was $79 in black and white. Still ADT charged $99 from our credit account. I complained to Attorney General. ADT claimed that the new deal was covered by my maintenance plan. Shameless and ridiculous! They make dirty month by deception and theft. They deserve a penalty and fine by the government, as has been done to AT&T for $105 million.

The actual alarm system is exactly what I wanted and works perfect for me and my needs. The customer service is where I have found my problems. A billing inquiry of which I was trying to pay them money after I got a new credit card after the old one was stolen took more than 2 months of them giving me the run around.

After receiving an ADT ad in the mail, which stated "Installed alarm system for $99.99 and monthly monitoring for $19.99 per month," my wife scheduled the installation. After the ADT/Protect Your Home Sales Rep installed the system, we discovered ADT/PYH Reps forged my initials and signature on the "Alarm Services Contract." The monthly monitoring fee went from $19.99 a month to $52.99 per month. We asked ADT/PYH to send us the "Alarm Service Contract," which we had never seen or signed. ADT/PYH had forged my initials and forged my signature on the contract. In fact, ADT/PRH misspelled my last name on the forged contract (ADT/PRH spelled my last name "**").

This company is consistently unhelpful and disingenuous. The three-year contract is a scam; it is essentially impossible to get out of (without incurring major fees of 90% of the remaining balance for the entire contract), even if ADT does NOT provide the services that you are paying for. We have dealt with ADT multiple times over the past two months, trying to get our buzzer fixed, and the issue has yet to be addressed. Presumably one small part is missing or broken, but it has been over 3 weeks since a representative came to identify the problem, and now we are being told that the part will not arrive for another month, despite the fact that we were supposed to receive it earlier this week.

We recently had our old ADT system upgraded. The sales rep on the phone said that any of our old equipment that was not compatible with the new system would be replaced free of charge (This was a lie). When the technician came he found a total of 8 sensors that had to be replaced that were incompatible and 3 sensors that were bad (by the way these sensors were supposed to have a lifetime guarantee which they do not). As he was replacing the sensors I was never informed of the price of the sensors. When he was finished I was presented with a bill for over $770.00. I had to have the installer remove some sensors to bring the price down. ADT used the DSC sensors so I looked up the model numbers online.

Do NOT get ADT pulse. I have had basic ADT services since 2001. And had been happy with them until this past year. I upgraded to their Pulse system. What a disaster. Installation fee. They used MY OWN router point, the installation didn't cover that. Pay for each part of the equipment you receive. Which I thought was totally fair until I had two thermostats, at $100 a pop, go down. It's supposed to snow tomorrow and my air conditioner turned on today. For the first thermostat, I experience HORRIBLE customer service on the phone. No one answering the ADT lines this summer, had ANY idea what to do about the thermostat. Took several days to get tech out for the first thermostat. Tech didn't know what he was doing, thought maybe it was the batteries. My HVAC guy had already done all of the work, I told their phone people all of the information. And then they charge me for his driving time and the batteries to go back out to Earth City and get a replacement thermostat (which I told them I would need on the first phone call).

I currently had ADT installed under the advertised impression of Free Installation. Some time later, I received a bill of $700+ for installation. When I asked what the $700 sneak charge was for, the representative spoke to me in a condescending voice and told me it was for equipment charges which wasn't covered. They then told me about the $50 discount they'd given me off of my $700 free installation. Then I was told the return period is only 3 days which isn't long enough to receive a bill and see the sneak charge, locked in for a 3-year term. Well played ADT, well played indeed.

I got my first home august 2014, received a ad from ADT in the mail, was a offer for $99 install fee in which you get back via visa gift card, so they say. Called and made the appt to have a technician come and price me a system. He comes to my home and I finally then understood that the system covers only 1 door and a few windows. I did not want that as it doesn't even make logical sense to buy a system with only you able to protect a few windows of your home. He then priced me a system in which I would pay 3 different payments on a 1300 system. I then thought about it and decided I needed more time to think about this first before making decision. He then was going to leave my home when he made me speak to his manager who said they would do the 1,300 system for 318.00 tonight because he said it costs the company money to send a technician to my home. I then decided that was a ok deal and went along with it.

I have been with ADT since 2012, not because I want to but because they have deceptive and terrible business practices that entrapped me into continuing their services, even when I wanted to cancel. When an ADT representative first came to the house in 2012 to evaluate my needs I was sold over 2400 worth of alarm equipment, I was told by the same agent that after six months I could cancel the monitoring. When six months came I called to cancel, only to receive a 1500.00 cancelation fee for the remainder of the contract. There was no way I was going to fork over 1500.00 without getting anything in return so I called to reinstate the contract with the condition that at the end of the contract that would be end of ADT. I signed an agreement with the agent who came to my house to reinstate the equipment saying that the contract would indeed be until the end of the year and a half.

your system." So this was at the beginning of the week which would have been Monday and they said they would send in someone yesterday which was Thursday.

My alarm went off, ADT did not call me. I was waiting by my phone instead ADT call the police. I received a warning from the police department. I was upset I ended my ADT. Then the next day I call and they told me if I want to come back I have to sign up for the new 3 years contract. I do not think the way they practice business is fair, I was with ADT about 3-4 years. I do know that they can turn on and off my alarm remotely. Last night I turn on my alarm suddenly my sensors went off I think ADT did it because I stop the service. I do not know if they keep continue to withdraw my money from my account. It's too early to tell, but I have read some review that even you stop the service they still withdraw your money, if they do that 's a very bad business practice. Taking the money without providing services. I have not check my bank account yet, however I will give you an update.

ADT Security customer service is non-existent! After spending 1 1/2 hours on hold and being transferred several times, their Operations Support was unable to fix a problem we had with our thermostat. Although we explained that our home was very cold and we could not adjust, we were given an appointment 10 days away. We are tied into a 2-year contract. It will NEVER happen again. We caution all against doing business with ADT!!

As with everyone else, it was time to replace obsolete equipment and they did shoddy work. They left holes on walls, damage to wood work, had an unprofessional attitude. The usual. They have stonewalled the repairs and are standing firm on the contract... I went to the Better Business Bureau and they are paying for the wall damage_against policy. Still waiting on the contract issue. May end up in small claims to be released. ADT is certainly not a partner in the security of my home.

Having issues with the alarm going off inappropriately. I called the number they gave me for "technical support" and instead am confronted by a questionnaire I cannot escape. I am asked if I want a "free" vacation and after not responding I cannot proceed to the technical support section. I'd like to somehow get out of my contract. ADT is rivaling Comcast for the "Worst Company in America."

I had the system installed after the sales person tried to tell me I needed over $3,000 worth of equipment. I had used ADT twice in the past. I was told I was signing a contract for service and a guarantee for monitoring. I have had several alarms that have gone off and I never even as much as received a phone call. They do not repair their equipment. It loses time. They insist it has to be related to a power outage. Not possible. Now they keep going up on the bill. I was told 9/25/14 by Mr. Bryant ID ** Loyalty Department I would have a set fee of $24.99 and it would be permanently locked in. That was a LIE, I called back today 12/11/14 Spoke to Greg ID 148144 ** in the Loyalty Department insisting my bill was locked in at $44.99. With the quality of service and poor customer service, the equipment keeps losing time, they do not come to make repairs, they do not cover the service after the initial installation. I tried to cancel the service and was informed I had to wait until 2/4/16 or pay over $400 to cancel. They do not keep their word, they are not honest and the equipment is poor. I will never go back to them and will recommend them to no one.

Called adt nov 22, on hold over 45 minutes, finally gave up. Called dec 10, on hold well over 1 hr, earliest appointment dec 16. I pay them $75 a month and this is the service they provide. Totally unacceptable. Need to know how to get out of three year contract. This company has no customer relations. Can you imagine well over 30 minutes on hold every time you call. Also have a door lock that never worked. The company is horrible. I run an electrical contracting business. If I treated my customers like adt, I wouldn't have any business. Can't wait to terminate the contract with them.

Around 4:00 am I hear an alarm. As I awake, a little shaken after it continues to off, I disarm the system. Then I call. They have no idea about the alarm. I tell them there is a 103 and a message "check long range radio". They tell me that is an error that means the system is not communicating with the ADT monitoring. Then tell me the first appointment to find out what is wrong will be December 12th, 2014. Which is more than two weeks before they "can" send someone out. I tell this person how afraid and more shaken at this, that myself when I'm home and my home when I'm away is not being monitored. So the next three days I call and try to speak to anyone and everyone including managers, of which I was told would call me back after a few employees sent "emails" to them, but none ever did.

Our burglar alarm tripped at 1:15 AM. We went to the control panel, and it was blank and would not accept any code. We called ADT and they insisted, that we did not have power to the control panel, even though we were looking at the power transformer and it was blinking green. We removed the power connectors to the battery which powers the siren to shut it off. At 6:15 am the control panel came back online and started beeping. When I entered our code the unit stopped beeping. After 8 days we had the tech visit, and he did NOTHING, because he could not identify the cause of the false alarm. The is the third time, at least, that this has happened and we have no resolution. I'm ready to cancel, but of course I have a 3 yr contract with 2 yrs to go. These guys are crooks in my book!

I have had ADT for almost a year now. My service portal box has gone out a total of 5 times during that time. Despite us putting in an expensive battery backup device, the box goes out every time we have a power blip. When I call to schedule an appointment, I hold for sometimes an hour and a half and many times, I am cut off and have to call back. I can only meet the tech on Saturdays and although he works that day, they give me a hard time every time I ask for a Sat. appt. Run, don't walk away if you are thinking of installing this system. Cameras are good quality but remote portal and service is AWFUL!

I called about my bill and they informed me that I was in a three year contract!!! Information that was never provided at the time of installation! NEVER AGAIN!!

I was a loyal customer of ADT since 2002 until a few months ago (Sept 2014) when they advised me that I needed to upgrade my system. I was never told that I had to sign a 3 year contract. Had I known that I would have said no to the deal. Since I had no landline I had to pay extra for cell equipment so my system could communicate with ADT. So ADT sent a technician and he was clueless and told me that he does not know how to upgrade the current equipment. The second tech came out and he could not do anything either. Finally the third tech arrived the following week and was in a hurry since he had to pick up his kids from extra curriculum activity. I asked him leave the basement partitioned by itself so when I rent it out it would be easy to use for the tenants. He said he did not know how and he said I did not need a control panel in the basement so he removed it totally. This incurred me additional expense when I became an Ackerman Alarm customer. They had to install a new control panel to partition the basement.

I believe adt took money from my account without my authorization. For 2 years I paid my ADT bill through my online banking. When I stopped they used the information I gave them over 2 years ago to withdraw money from my account. I cancelled this service and they charged me for the months left on my contract which was a three-year contract so they tell me. Also, the home I am moving into also has adt. The poor woman who sold me the house now has to pay 2 years on a contract on a house that she no longer lives in.

I repeatedly have had "Long range radio" errors causing the system to continuously beep although does not send to ADT and thus the system does not work. I have had techs out repeatedly and after 2+ days, the system reverts back to the same problem. Now they've installed something to stop the problem, however within 2 days of install, the transformer is apparently not working and the battery pack says low battery, although it is plugged into a strip that is on and working for everything else. ADT tells me they'll credit me towards down system times, however they never do this. Now I've waited 45 minutes on the phone to get a Saturday appointment because I refuse to take anymore time off work to have a tech out. They ALWAYS give me a 2 week window for appointments. Not happy when I'm paying for a system that doesn't work. I'm ready to file breach of contract, I'm so disgusted with their service.

My family and I just purchased a house in Palm Bay, Florida. After about 5 days in the home, we decided to get a security system. My family on my mom's side is always getting the latest security systems. So we decided to follow in their steps. We called ADT on Saturday (5 days after we moved in) and asked them to come in and talk to us about it. The rep gave us the contract with all of the items and parts that we ordered. At the end of the contract it said the estimated installation date: 11-14-14. Just under a week from when the rep came out.

Being a former sales rep from ADT I want to inform you all to beware on those contracts and upgrades as ADT will automatically put you on a 3 year contract. The 6 month guarantee is garbage. Also they do not check on your system monthly unlike other alarm companies. If you are buying due to the name - well ADT is not the same like it used to be 15 years ago. They make sales reps lie to their teeth. Billing system is a nightmare at that company. As a former sales rep it was too much to handle with customers - some of them being over billed.

In August of this year 2014, I called ADT to schedule a maintenance appointment for the alarm system they installed in my home three years ago. They forward me to Protect Your Home, apparently this is the actual company that services my home. 800-689-9554. I made an appointment, stayed home from work, received confirmation call in the morning, no one ever showed up, no phone call and when I called to find out the status, their answer was they could not reach the driver. I patiently waited a week before making another appointment, this time they transferred me between phone number stating ADT was in charge and ADT stating Protect Your Home was in charge. Bottom line ADT does not take responsibility for their system and passes the buck to Protect Your Home which is a unqualified provider.

I have Cell Guard and it is constantly showing an FC error which is failure to communicate. ADT has to send a tech out to fix the error every time. And even when I'm on the "priority list," it's still 2-3 weeks before a tech can show up. And then when I ask for reimbursement for the weeks my alarm system isn't working, they don't give me one. The technology is crap. My home is not protected. The service isn't worth it at all. What are you going to do ADT?

When we first signed up with ADT (the day after we were robbed, upset, and scared), the sales rep that visited our house told us that there would be NO early termination fee. Unfortunately we did not read the contract well enough because we signed a 3 year contract with a termination fee that is 75% of what remains on contract (about $2,000 at that time)!! Now we are moving and we either have to Pay a $400 relocation fee or Cxl our service and the termination fee will be waived when we get into the new house. However, then we would have to sign another 3 year contract. ADT is a scam that preys on the vulnerability of those who are frightened. I strongly encourage everyone to find another home security provider. The sales rep lied to us and the customer service has been terrible since we have been customers. The one time we actually did have the alarm go off, it took the cops over an hour to get to our house. We would have had better luck buying a dog.

I move to my new home in June 2013. A representative from ADT come to my Home and say to me "Just sign here. This is a promotion with NO CONTRACT." In July 2014 I lost my job. I'm still looking for a job, call to ADT cust services and tell I need to cancel my services because I do not job. They say to me "You are under contract and you need to pay 700 cancellation fee." I ask for a supervisor. I just do not understand. They put in hold for more than 1 hours and never transfer to a supervisor.

We started out with Broadview for our home security system. We paid the first of the month for service for the remainder of the month. Then Broadview was brought out by Brinks Security who in turn was bought out by ADT. We have had service since November 2009. We are moving now, and my wife called ADT to ask them to discontinue service on Nov 30, 2014. Today we get a bill for service up to December 14. When I called ADT, I was told that we need to give a 30 day notice (I have never received this rule in writing from them) and the least they could have done was tell my wife about this rule when she called to discontinue service. My advice, don't use ADT for home security. They do what they want to and consumer beware.

After making a typo on our online banking and sending ADT $3,973.00 instead of $39.73, ADT cannot find the payment they already cashed 8 days ago even though we sent them the proof they requested and the letter below they also requested. They cashed our check but never posted it to our account. If it was posted to my account at least I would know where our money is, but they still show we have a balance. We have been a customer of ADT since 2001 as per there records. It seems odd that we are suppose to trust them for the security of our home but can not seem to trust them for the safety of our money. Why would it take 8 days to post a payment to someones account.

BEWARE!I Switched from ADT to another monitoring company. When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6 months! They said for all they know I tripped the system and without an ADT person taking a look at it there was nothing they could do. I asked them to provide proof the system was being monitored, and they couldn't. So much for being a good customer for 4 years! Customer service is TERRIBLE!

The first tech talked my daughter into alarm sensors for every window. Well over a $1,000 and he stated we would not be charged a transfer fee to move it from one house to another. Also, if she didn't need all the sensors she purchased, she can sell them on eBay.

My family has been using ADT for many years. I got an alarm system in my apartment. It had some problems recently and when I called to figure out what's going on I was informed that my system hasn't been communicating with a cell tower in at least a year, meaning, it can make sound but is not connected to anything, and no one would ever call or come. Apparently there was already a work order in the system to replace my radio, yet no one ever contacted me.

Signed up a contract with them. After I completed my contract with them now they started playing games. When they sign you up they go back to the office and change the contract.

I called ADT to ask whether they could replace my smoke alarms with ones that could be monitored. They said yes, but they needed to send a sales rep to give me a quote before installation. I remarked that it was inconvenient to have two separate visits (I work for a living), but agreed. The sales rep showed up (late), and immediately said that ADT does not replace smoke alarms. She said that ADT leaves existing detectors alone and install additional ones because otherwise they would have liability if their detectors did not work. Without looking at anything in the house (she never made it past the door, which belies the idea that they could not quote over the phone), she said installation of the additional ADT detectors would be $300.

A year ago I had an ADT rep service my home. I needed a new controller and paid $400 or so for the part and installation. The rep pushed to renew my service as well, putting me on a 24 month contract. The price was a bit lower than my month-to-month deal (a 12 year customer) so I went for it, but not before verbally verifying that the contract would terminate if I sold my home. Well I sold my home and now find that, regardless, I am liable for the remaining 10 months of the contract. In my opinion the sales agent was ill-informed or just lied to make a sale. I should have investigated further, for even the contract is ambiguous on this matter.

I did my research and read reviews before hand but I wanted to give the benefit of the doubt to these guys. I met with a sales rep and sales manager who comforted me in knowing that they have a 6 month satisfaction guarantee policy. It has only been 2 months and I've had more issues with them than any service I've ever had. They cannot get their stories together and have the worst customer service ever... And apparently we as customers are not allowed to switch cable/phone providers without advising with ADT because some places are not compatible. The 6 month guarantee is garbage. I cannot get out of my contract. They have every little hiccup in their clause. From now on I will be reading every little detail in a contract.

Terribly manipulative and disappointing service. I don't even use it but I have it because it would have been almost $900 to cancel. I had just moved to North Carolina by myself and was completely manipulated into this security system to provide me "safety." All it provides me with is headache. I just have to wait 2 more years until I can finally get rid of this awful service.

I've been a member since 7/2013. In August 2014 the battery went completely dead on the unit. I called to have someone fix it and was advised that I would be mailed a battery for $36 that I'd have to call, once received to have installed! I pay $50 a month and you can't even replace a cheap battery for your paying customers?

Nov 14th, 2014 - We had ADT install a security system in our home in Sandy, Utah. The installer only gave his first name, Thayne, and spent extensive time alone in several rooms supposedly doing installation. Thayne left without instructing anyone on how to use the system. He also neglected to leave us with a contract or an order number. Nov 15th, 2014 - Jordan (who also gave only his first name) came to the house to show how to use the system. Jordan didn't bother leaving any literature on what to do in case of a problem or if we had questions. He did give us a phone number (**) that was supposed to belong to his supervisor, Jordan (again, no last name). It turned out that the phone number belongs to Logan ** of Kaysville, Utah.

Was going to have a system installed on 11-6 and the more I thought about the 3 yr contract I decided to cancel on 11-7. I paid over the phone on 11-6 with a check. On 11-7 when I cancelled the installation, I was told I would receive my money back to my checking within 48 to 72 hrs. Well today 11-15 I called customer service and was told that they were waiting on it to clear my bank, which it did already on 11-7, and that it had to go through the process to be sent back! What a joke!! I said to the lady that “I guess I have to live by your rules to get my money back that I was promised within 72 hrs” and she said yes. So that tells me they are liars and cheats!

I signed agreement for 1 year per verbal salesman when changing addresses temporarily for 1 year. He did not ever mention the system had to be checked monthly nor a disconnect fee after one year. I moved to new construction which told me my wiring would be negated if I used ADT. I disconnected it after one year and during that year I learned they were not receiving alarm events and NEVER called me nor police. Tech came out after 6 mos and told me as did ADT when I set it off one day and called them. ADT said they never received alarm event and tech that came out to house said it was never connected properly nor the monitor was even the correct one. For 6 mos I was not really connected. When I moved, they sent me a billing of $650. Talked with a rude supervisor and she finally deducted $310. This service and company is a total ripoff and inept. Not the ADT I had previously for 15 yrs where every time I would accidentally set it off they would call faster than I could get to my cell phone & home phone. Then when I signed up again, I NEVER received one phone call from them even after me causing a long alarm event. DO NOT USE THIS INEPT company.

This company should get Zero rating for me. I am lucky to read the reviews and cancelled appointment after that. I googled for ADT's phone number and pressed on call without looking at the website name. I was misled in thinking that PYH company is the one who install the system and equipment for ADT. If I know that they are the dealer, I will not do business with them. After promise all the world for me, she asked for my credit card number and credit check. She asked for tape recording authorization for the charge of $99 which she would refund to me later (I thought it was strange). After I finished the contract, I googled to see the review of the company and realized that company got a very low score. It is not a good company (scam, ripped off) so I called ADT and made appointment directly with ADT. I then found out that ADT has their own people and technician. I do not want to do business with any dealer. I choose ADT because I trust in their reputation.

My mother has paid ADT thousands of dollars well over a decade. She is now 87 and falls down a lot. She fell down four months ago and hit their panic button (something they advertise as a benefit). Nobody came to her rescue. So she stayed on the floor all night long and the next day until 5:00 pm when I found her. They were not at all remorseful.

Stay away from ADT Protect Your Home dealer!!! They will rip you off. I contacted ADT to install a new security system in my condo and had no idea on this earth that my system would be installed by Protect Your Home. ADT does not tell you that up front. I order a service that would cost me $36.00 per month because I was only securing one door. I paid $104.00 for installation and equipment that was supposed to be free in return for a $100 visa gift card. And by the way the gift card cost $4.95 before you can get it. ADT does not tell you that either over the phone. The first red flag was the installer came in his own car - not ADT vehicle.

I have been in contact five times with ADT since the beginning of April. At that time, I requested that my service with them be terminated. Each time I contact them to get this resolved, they give me a different procedure for getting this rectified. They claimed to not have received two prior correspondences that I had sent them. This whole matter has been extremely frustrating and it seems to be deliberate. Meanwhile, they continue to bill me. They claim I owe them $382.03, but the balance was zero when I first contacted them to discontinue their service.

The chime on our alarm box broke and it took three weeks for us to convince ADT what the problem was. Appointments were scheduled and not honored by ADT. We were lied to so many times I have lost count. Bottom line is: they do not wish to do anything but install a system and collect their monthly fee. God forbid if the system malfunctions. We cancelled our contract today and will see what happens.

I was a customer with ADT for 20 Years! I paid my bills on time and never asked for a thing. Earlier this year things got tight and we got behind in our bill. After regaining our momentum, I called them and requested a payment plan which they refused! I tried calling a second time and they setup a 2 payment plan and I paid the first installment. The second installment was scheduled 30 days later and I just received a letter from a collection agency. I was furious because they negated their agreement and I called to clear this up and pay my second installment. A very rude woman told me that my service was disconnected and that they don't offer a payment plan!

We were moving, they said they would be out at our new house at 3pm. They don't tell you it takes five hours to install. We were exhausted and wanted to get home. He took his time and then by 8-9th had us sign papers and had the audacity to try and sell up options for the system! The paperwork, you have to read, but you don't have time to read all this paperwork. He installed the premium package, even though we only ordered the basic. He said, "Go ahead and try it." They do not tell you you have thirty days to cancel or change the service...(you see this was not a priority because of the move.) SO WE WERE STUCK WITH PREMIUM SERVICE. Supposed to get a $100.00 gift card, but they don't tell you you have to order it. You have to set up plans at website for service. They don't tell you that either, and the website was screwed up from the beginning. They had to come out and show us how to use and fixed the "dots" that you don't have enough of for website. They had us "pegged" from the beginning. LOOK AT ALL OTHER REVIEWS...all bad.

I have been a customer since May of 2013. I was told by their customer service rep when I signed up that if you move to a home that doesn't have an alarm system you will not be held to the contract. That was one of the first questions I asked. Now, I find out that they obviously just tell you things to get you to sign. Shame on me for not reading every fine print. I now "owe" 619.00 because my company is moving me. But because I am not in the military they will not help. I highly suggest you look for other companies that have integrity and not do business with a company that is dishonest.

Our neighbor had a break-in, so we decided to secure the house. We called ADT, they came and installed a system, charged a few thousand dollars, and left. I had a call number etc. Within 2 hrs, the system failed, and some of the 50 or so sensors they left were indicating that they were open. I called, got someone from God knows where, who told me how to disarm those sensors, and hung up. I tried, it didn't work. I called back. "A tech would call within 48 hrs to schedule an appointment."

I have had ADT for over a year. About a month and half ago I had to do some repairs to my back door which required me to remove this sensor. When I removed it I received a pre-recorded message for ADT saying my system had mean disrupted. They have not called since to see if they come help and that has been 1 1/2 months ago. I called today to have it cancelled and they had the nerve to ask me to pay the 75% of the remaining contract. Because I am a man of my word I agreed to pay them. It just seemed to me that I wouldn't have to, being no one seems to be "actually" monitoring the system.

After a brief social media campaign (Facebook and Twitter), ADT contacted me, with intentions to resolve the situation. The process included me sending the phone number of the person I wanted to complain about (which they would already have if they paid any attention, and my number, to be placed on their do-not-contact list.

First of ALL, stay away from this ADT Protect Your Home (PYH) dealer!!! They will ripoff you!! I wish I can give this company zero stars!! but seems no such option here!! I wish I did my research when I hired this company to do my alarm system installation. In Sept 6 2014, I called this ADT dealer because they had $850 value 15 free sensors, free key remote control installation and $100 gift card offer on ADT official website (isn't it strange!? ADT has this dealer on their official website, promoting this company, but when problems come up, ADT told you this is independent dealer, has nothing to do with them!!!!!)

ADT is the worst security alarm co. on the market!!! We contacted the co. after our contract expired, they gave us very good offer. Since then all problem started, their technician came to look at the system, and instead started walking around the house, nothing was done. I contacted co. main office, as always they apologized but nothing was done, and now the best part of all I just received the unpaid bill for 2 month from ADT, while don't even have their service. Do your research and find more professional and more reliable co.

ADT has repeated misbilled me and stole funds for misbilling out of my acct. When I called to cancel, the acct was supposed to be credited and I would not receive another bill until Jan 18, 2015, per conversation with Cheri on Sept 30. The credit were applied but they still billed me in Nov for 100+. And insisted I pay, when the account is not supposed to be due another payment until Jan 18, 2015.

The fact that there are more than a thousand and three hundred negative reviews, many seriously negative about this company is not surprising. Our experience: Lured into phony three year contract; ADT technician's potentially hazardous installation of their faulty equipment, leaving gaping holes and exposing electrical wires when the units were finally removed by their technician, overcharging and sending past due bills when in fact there is no past due; exorbitant fees to check out their malfunctioning unit (we were told that it would cost $378.00-yes Three hundred and seventy eight dollars to check out their unit that was malfunctioning in our home); being unable to pay their cruel demand for $378 to have their technician check out their malfunctioning unit, we had to allow their "supervisor" to instruct us over the phone to unplug the transformers that they had drilled and somehow in a weird fashion tied into our wall electrical outlets; we were in utter confusion by the time he finished with his instruction.

I have been a customer of ADT since approx mid 1990's. I was approached for upgrading services approximately a year ago and they said it would only cost $30 more per month. They never mentioned any obligation to continue for 2 years or any penalty for cancellation before 2 years. I admit I didn't read the contract and just signed it. I just called them today to cancel service since I am moving to another state and will not be buying a home right away. They informed me I would be billed an early cancellation fee of over $200! I had planned on reinstalling and continuing with ADT when I got a new home, but now that they want to charge penalty for discontinuing service. I am very dissatisfied and will not utilize their services ever again, nor will I recommend them to anyone else.

Alarm has been acting up for three months. I am about to get fined by the city where I do business because false alarms, due to ADT malfunctioning sensor. Can cancel my contract unless I pay upfront 90% of remaining contract time. They are giving me the run around. Can figure how to make back door sensor work. Their product does not work, but I got to pay them. Corporate Manager is rude and not helpful. Regular operators are much understanding and are better trained to deal with complaints. It is the only service in the United States, that if you are not happy with the product you cannot cancel but have to pay upfront till the end. Go figure.

ADT tech came in. I was not home. He left. I had to reschedule for another day, would take too long, had to cancel. Charge 104.00 plus additional month, without service. This is crazy. How this company can rip you off? Who is protecting the consumer?

PYH/ADT requires a credit check and a pre-payment of the install fee over the phone before setting up an appointment. My biggest issue is that they did not tell me the latter beforehand so after allowing them to run my credit they sprung on me the need to pay upfront for the appointment. This was more than annoying and I refused.

I am writing to let you know that I am still waiting for a refund. I have had a blue shirted technician at my house four times to correct and remedy a very frustrating situation. I have called customer support and have spoken to a supervisor about six times. I have tried to cancel my service within the cancellation period, but was convinced to reconsider. I did reconsider granted that your company would meet my expectations. Unfortunately, your company did not meet my expectations. Dealing with your company has not only been stressful, but also very costly. Meanwhile, I have read some reviews online, which correspond to my own experience. I have listed what I have dealt with below. I was assured that I would be reimbursed. Yet, I have not been reimbursed to this day. Unless I hear from you within the next two weeks, I will hand over this situation to my attorney.

I cancelled my alarm service but added cameras to my home. Somehow they didn't canceled my alarm service and they kept taking it out of my account. I didn't realize it until they made me bounce my account so when I called to get a refund all I got was the run around and blamed me, the customer. I've never experienced such bad customer service ever especially when they clearly dropped the ball by not returning my call and not taking responsibility for their mistakes.

We had our system installed on October 2nd. It is now October 24th and we are wanting it removed. The install person was horrible. We were told via phone that the man would come in, do walk through, tell us about system, and from there get pricing etc. The many walked in took out old system, and started to put in new one. No questions asked. We were told we were getting 15 free sensors. We got charged for each sensor. We only have 13.

I ordered system from adtsecurity.com. The person I spoke to on the phone was kind and helpful. My alarm system was installed the next day and I have no problems since getting it installed 4 months ago. I have set off the alarm a couple of times but caught it before the police came. Overall happy camper.

The ADT salesman sold me the home security system. We only agreed to the $99 installation fee. A few days after the system was installed, the sensors stopped working. ADT promised that a technician will contact me in 48 hours to schedule a repair appointment. Five days went by, no call. Two more sensors stopped working. So I called ADT to cancel the service. It was outrageous that half of the sensors were bad in less than a week and no technician tried to contact me. ADT told me about the two year contract that I was not made aware of. The salesman promised 7 days money back guaranteed and never mentioned about the multi-year contract. They tried to make me pay over a thousand dollars for services that never received. What a crook.

I never write reviews but I had to leave a negative one for this company ADT. First off they sent me a criminal to install my equipment. 3 days after my system was installed I read in my local paper and saw his picture that the guy that installed my equipment was caught robbing houses where he installed service. Second after having this for 2 years I didn't realize I was lock into a 3 year rip off contract and now they’re saying I owe them 500$ to cancel, omg I'm sick that I gave this company money for the last two years. These days i use an old iPhone with the presence app, I'm able to monitor my home from my iPhone for free plus the app has motion sensor so soon as it detects motion it instantly send video to my email and text message. Why the hell was I paying rip off ADT 55$ a month for service that didn't record? Don't sign that contract. Either use an old iPhone with that app or get a drop cam for 150, works on wifi and it record everything for free.

Beware of charges that ADT will charge to your credit card and not explain. When you call the customer service line you sit on hold and then are hung up on. The installation was not done correctly and quote was incorrect. Had to have the technician come back out to properly install. I have made several attempts to email and resolve through customer service and no one has resolved my issues.

Rude, rude customer service. Installation unprofessional. One of worse companies ever had to deal with.

Adt never called the police during a break in at my home. They called a contact who's 4 hours away. She told them she wasn't in the home. They still didn't call the police or spoke with me. Now they are charging me 1200 to terminate!!

We have used ADT since 2012, and were fairly happy with the system until I accidentally set off the panic alarm. When I came in the house, ADT had called, asking if I was okay. I said I was fine, I accidentally set it off. At that point, ADT is required to notify the police of the false alarm. A few minutes later, I got a call from the police asking if I needed assistance. I told them I was fine. The police told me to contact ADT to make sure they have actually canceled the police dispatch. I immediately called ADT. A half an hour later, the police showed up at my door. I then received a bill from ADT stating I owed them $235 for a false alarm breach.

Even though I have my ADT account set up to bill my credit card monthly, they keep sending me bills with an "overdue" notice and even threatened to cancel my service and bill me for the entire three years. I have called them three times without results. I can prove that my charge card has been billed for every payment but I can't find an address to write a nasty letter to them and the people answering the phone don't really care or have the power to correct the problem. It seems pointless to call them again and I will probably lose my temper pretty quickly. If it wasn't for the three year contract I would dump them in a minute. Is there a government agency (in South Carolina) that oversees companies like this?

I have been out of country for 4 months and had auto payment set up. Due to some system issue they cancelled my account and now I paid the balance of 300$ but since my account was cancelled ADT wants me to sign up a contract for 3 years or pay 500$. Worst customer service, never get one from them.

Discover Card as to further clarification to Disputed Charge against ADT and Defender Security Company! I am requesting from you ANY written proof that you send to our attention with our written authorization, exception of the enclosed "Through Protection Plan" documentation. Which was the ONLY document that I signed and was given to us upon installation.

We raise Guard Dogs and we went to terminate our ADT. Contract was up and they required a Certified Letter in which we sent early September. ADT required this to terminate in which we have met the requirements to do so. BUT they recently sent us a Bill for More Service in OCTOBER. OUR ALARM was disconnected by us and IS NOT IN SERVICE AT ALL. Like I said we have Guard Dogs and they see all and chase all. Who Needs ADT? We tried to terminate ADT as our contract expired in September. We sent a certified letter and in October they just billed us again and OUR Service is terminated on OUR END. DO NOT USE ADT. DO NOT USE ADT. DO NOT USE ADT.

READ THIS BEFORE YOU GO AND DEAL WITH ADT: Let's start off by saying over two weeks ago I spoke to an ADT agent about adding a fire system on top of our alarm system. Granted we agreed for the technician to show up on a Saturday October 4th and to wait between 12-5pm. Well October the 2nd showed up and I got a call by an installer that he was at my home and was ready to install the fire detector. I told him that the agent and I agreed for a Saturday installation between 12-5pm. Well I waited Saturday and some installer showed up wanting to upgrade the system from a 2g to a 3g. I had to call ADT to see what that was about and they said that they had that already scheduled without my knowledge.

I have been with ADT for 16 months now. Recently, I had an issue with a smoke detector. I was told by ADT that I had to go through a company in Orange County for my service. My contract is with ADT not some company in Orange County. They tell me in my contract that it says they are my repair group. Nowhere in the agreement can I see where it says that ADT is not responsible for maintaining my system. In my contract, there is a box which clearly states that any dealer needs to include their name and number in the box. There is no name in the box. The guy that came in to do the install came in an ADT truck. It was hard to miss with all the decals everywhere. Since all of my dealings with the Orange County people have been distasteful, I want ADT to be directly responsible for the maintenance.

The salesman didn't want to talk about the free alarm system. He gave great sales pitch on the new wireless system. Which we fell for. He still hasn't return to upgrade an antenna, in case we have issues with service. We have spoken with them numerous times over the past month. They keep telling us the antenna hasn't came in. Don't use this company.

My ADT wall mount kept giving false non-emergency alarms. ADT would call me but would not do anything. I later found out that the battery pack in the wall mount had caught on fire and melted. I had someone to open the panel and was told this would set my house on fire if I did not remove it. I called ADT, they did nothing. I then had someone to remove it from the wall and I went with another service. ADT then charged me another month service and that was 52.00 and then sent me a bill for breaking the contract for 158.00.

I have never (nor will I ever) done business with ADT. When I bought my house and got a landline, they immediately started calling multiple times per week trying to sell me a security system. I asked repeatedly to be removed from the call list. The callers were often rude. They finally stopped calling. I also asked repeatedly to be removed from the post mail marketing list. The mailings stopped for several months, but I got another one today.

I know 3 people in Aurora CO working for ADT Pulse in IT so I decided to support them and ordered ADT through their website when I saw the 6 month money back guarantee (should have done more research). I put everything on VISA including monthly pay to protect my rights. ADT was absolutely awful with a sensor failure 2 hours after tech left. 4 months later after nothing but aggravation, sensor failures, camera failures, failure to catch a break-in, horrific customer service and 4-6 week appointments for repeated failures, I complained all the way to corporate who did nothing and refused to give the refund as advertised and sold. Several techs were unable to fix some broken sensors as they said I was sold old used equipment that was no longer supportable or safe. WHAT??? My friends now say the corporate culture changed recently for the worst.

This started on a Friday, October 3. The alarm was going off every few hours. The pick-up service answered and called me promptly. However, there was no reason for the alarm to sound. I checked the house to make sure. The calls continued. We had to go away that day for the weekend. ADT concluded that something was wrong with the cellular part of the service. I told them we would be away and that they should not call police. The alarm would be active since we would not be at home. Nevertheless, all weekend, the police were called - second to our home-watch person who was called. ADT admitted that the fault lay in the cellular tower. So, I felt comfortable to have the regular alarm on if they would disable the cellular.

I discontinued my ADT service approximately 1 yr. ago. My bill was paid in full at the time. They refused to come and remove their equipment and said to just leave it there. This morning the alarm for low battery is going off every few minutes. When I called ADT regarding this, I was told I owed money and they couldn't do anything and had to move me to another level. I was then transferred to someone else to restate my problem again. She then coded me thru to stop the alarm. She never mentioned me owing any monies.

An ADT solicitor came to my front door at about 7:15, October 1, 2014. I was in the garage doing laundry when I heard "knock-knock," and my dog started barking at the front door from behind the screen. I stuck my head out of the garage, the male rep never identified himself (I recognized the shirt from the numerous times this company has come to my house) and asked, "should I talk with you or her"? I stated, "You can talk to the dog all you want", and returned to doing laundry. His response was, "** rude ** people in this neighborhood".

I will give ADT a negative score if possible. This is the third time in a row our alarm system gave a low battery signal at around 3 am. Yesterday I spent more than two hours on the phone to try to arrange an appointment to fix it, which should be totally free under my maintenance plan. At the end, I gave up. It has been at least ten times before when we have to check our coverage under maintenance plan. Every single time, the rep promises all my coverage was updated by him/her in their system we will never need to go through it again. I cannot imagine how a company with such a mess internal system will possibly do a good job for their customers. I cannot wait to terminate ADT when my contract with them finish. It is 3am when I write the review.

We have been having false alarms for approximately 3 months now and ADT has sent out technicians at least 4 times now to fix same problem(s). Each time we call they schedule us for a repair and repair appointments are out 2 weeks. Thus, effectively we have been out of service at least 2 months if not more. We still have yet to get another appointment. We have also asked to speak with and/or have supervisor out on visit. The supervisor must be very busy as it is impossible to get one on the phone and/or to the house. Once we were transferred to a supervisor who later admitted they were not a supervisor. When we asked to speak to one, we waited a half hour and finally hung up.

I spoke with someone at ADT after receiving a letter with a deal for "15 free sensors" + Free Home Security System worth $850 + $19.95 monitoring for 12 months + $100 Visa Gift Card. I made an appointment to have the installation done. When Mark arrived, the first thing he said is that they couldn't use my hardwire system, so I'd have to use the wireless, which would be $44.99 per month. Then the sensors are more (and very ugly) since it is now the wireless system. The "free" system ended up costing me $668 + the $107 installation fee. The $100 gift card is another thing. They stick the "redemption" paper in with the other 15 pages of stuff in the folder they leave. They didn't mention that you have to go online, print out a certificate, make a copy of your contract, get a $4.95 cashier's check and send this all in to some redemption center in Encinitas, CA. Who has had to get a cashier's check for anything??? I would not recommend ADT/Protect Your Home to my worst enemy!!!

I switched alarm companies a little over a week ago because ADT was more than twice the cost of the competitor's monitoring service, and just now called and cancelled my ADT monitoring service. ADT informed me of their 30-day cancellation policy and told me they would be invoicing me for the remaining days on the account before they could officially close it out. The cost of this final invoice will be twice what I pay monthly now with my new monitoring service! Seems they just want to milk as much out of me as they can before letting me go. Pretty much every other vendor I deal with will cancel right there on the spot with no additional charges - just what is owed right then and there.

ADT claims it will send batteries homes with security when needed. ADT fails to recognize that not all customers live in the home as in my CASE. They were informed that I did not want the battery delivered to the house due to mail fraud. Then I was sent on a wild goose chase to buy my battery from their given addresses. I spent literally hours of my time looking for their elusive battery. I found customer service rude, unhelpful and unwilling to resolve a customer issue.

We had ADT Security installed and activated in our house, when we purchased it 2 1/2 years ago. We had problems with the system not be activated when we returned home multiple times and we call the service department. They did over the phone checks and would send out a technician. Long story short, the Siren was never turned on, the door leading to our garage, was required to be shut to activate the system, but when we opened that door to leave it would deactivate the system and the two ground floor windows in our kitchen in backyard were not even hooked up. I call and call and cannot get a return call. I paid a monthly fee for 2 1/2 years and had NO SECURITY System at all.

OK so we wanted to transfer our service. ADT says well you only have 1 month left in the contract, to which I answer so does that mean I can't transfer it and go month to month or what? They answer no not at all. Ok so I need to transfer my equipment because at install they said I have 1 courtesy transfer - you need to call the dealer. Ok so I called and she said it would be "much easier" if I cancel and get a new service, then I can get new equipment, not that we cared but hey, if it is "easier". So they end up removing my bank info from the system (so I don't get charged 2 months of service at one time), put me on invoice billing, and providing me a "courtesy cancel" for my final month, thus re-signing me to a new 3 year contract... ok who cares I'll be living there for many years and want the protection.

I am trying to find out information from ADT about their wireless outdoor cameras, to add to our current ADT system but no one will give me any information unless I set up an appointment to have a sales person come out to the house. I explained that this is next to impossible for several reasons, among them my varied work schedule. I may have to go to another supplier of cameras and maybe change to a different security company.

I would give them zero star if I could. I had them start the security service at my new address: ** in last March but I soon need to move to another place (rental) where I do not need any security service. I didn't know I have a 3-year contract with them until I called to cancel the service. They said I need to pay them more than $1500.

Never trust these people. They have demonstrated they are a criminal organization. Despite our number being on the no-call list, and despite being asked to take us off their list, they continue to call. They demonstrate their criminal intent by spoofing their call display number. Why would anyone knowingly deal with these crooks for security? BTW: We already have a security system from a reputable company.

I set up an appt. 4 months in advance for a person to come out and give an estimate to add two video cameras. The person took over an hour to find my house, his "gps" was giving him the wrong direction! After 5 calls, I went outside and stood in the street waving my hands so he could find me. Then, after the estimate to upgrade was shown to me I had him set up an appt. for the install. 5 days later, I still hadn't heard from him, I called several times. After calling ADT and talking to several managers, they transferred my call to that person. His excuse was that he didn't think the internet speed was high enough. I told him what it was, he then told me he had me an appt. for the next Tues. I waited over 5 hours and nobody showed up.

I have the pulse system with video cameras. 4 of the 8 cameras worked. I called in May to have the cameras fixed, add a thermostat and move 2 cameras. The appointment was scheduled for between 8 and 12. The tech showed up at 1 after several phone calls and said he could only fix the cameras and I would need another appointment for complete the other items. Scheduled another appointment and the tech showed up but said he could only add the thermostat and that I would need to make another appointment. I did, third appointment, had to take a day off from work each time.

My 94 year old father must have tripped his ADT home alarm. ADT tells me they never received a signal. He called in to ADT, but apparently received no resolution and ADT did not even call the police to check that he was safe. Meantime, the alarm sounded off intermittently in the middle of the night, as my father called on me to help him. My advice: don't even CONSIDER ADT as a security provider. I am sure they are helpful some, and likely much, of the time...but that is simply not good enough.

On June 5th, I was scheduled to meet with an ADT representative at my home to discuss about additional video surveillance services. I informed ADT I had gotten rid of my landline as well, and they scheduled an appointment with a sales rep to meet with me. The woman stood me up. I placed a complaint on the phone with ADT and there were no apologies. I decided not to upgrade as they behaved quite unprofessional. All these months, I've thought that they were monitoring my home, as I continue paying the monthly bill, but they haven't been monitoring anything. I just realized that when their competitor brought it up to my attention. They have been collecting the monthly payments but haven't actually provided any service to me since June 2014.

I'M STILL ON HOLD. HAVE BEEN FOR 45 MINUTES. CALLED THE NUMBER on the form and I have been transferred three times. It seems the OPTION #2 WHICH IS FREE, they don't want to service. I made it perfectly clear the first person that I spoke with (Keyaira) that I wanted Option 2 Updated Cellular Communication Model. Which I no charge. Now I am in a transfer loop of departments. Each person Keyaira, then Heather not doing their jobs right or just didn't care. Currently I am on hold for a Rep in operations Support. I bet they have to transfer me too. Real upset.

The company seems to only rely on independent contractors who may or may not know what they are doing. Service appointments always take a minimum of two weeks. The excuse is always a particularly busy time. If they are that busy, why aren't they hiring more people? I guess it's all about profit and not service. My guy finally showed up and rather than run a wire from my internet modem to their security box talked me into a wireless phone system. It would not come up and the excuse was that the computer of the company that makes the wireless system for ADT was down. Still, he wanted a check for almost 300 dollars. I questioned paying for a non-working security system. "Trust me!", the man said, "it will come up as soon as the computer is back up." Well it didn't.

I call the company due to an advertisement offer. The representative was Jennifer ** and she asked me about the number of doors and windows in my home. I provided her with the information and she was very specific that the offer was for a number of sensor, but I still qualify for the offer. Ms. ** stated that I needed $148.00 for installation, and if I don't go through with it, it would be refunded back to me. After I made my decision to have the service installed I spoke with Missy that also stated my only out of pocket was going to be $148.00, which I made that payment. However, the installer that came to my home today was more of an arrogant sales person that told me the basic service was not going to protect me at all, and the better equipment and monitor will cost me between $1,299 to $1,449.00, $44.99 monthly instead of $36.99. This company is a rip-off and I want my installation fee back, since I did not signed up with them.

Rep came in talked about service. I told him Real Estate business was slow did not know how things would be in three years and would like only one year. He lied, told me ok but no way. Service did not work. Had a theft and no working cameras, no how!! Rep lost my check. ADT sent nasty letter even though it was right there with a check # that he got it. Got that straight after I did another check by phone. Then no alerts, no cameras, system not working. Called, it would be three days before anyone could fix it. Truck pulls behind shop. Have to get police and again no cameras working. No alerts, rep comes back in to drop off my check after he found it. If this is security I dang sure was better off before I got it. I want out of this so bad that I never thought I could be this disgusted with a company but now I am willing to pay an attorney to get me out of this. I hate ADT, the frustration, their lies, no service. It is really taking a lot of time away from my company. I have an attorney and with the Department of Consumer affairs I intend to get some satisfaction. I will not be held hostage while they give lousy service or no service and cause me more issues. ADT sucks and if this is the reputation they want well have no fear it is the one you got.

Spoke to agent on phone, wanted advertisement offer. Tech came out. It was nothing what the sales agent Christopher ** quoted me. Tech advise this was the system and price that they were to bring. When told him I was told I was to pay $36.99 a month, he said $44.99 a month. I was very upset but sign contract because I need a system now because of break-ins in my neighbor. Called for salesperson. The salesperson I spoke to advise my salesperson was at lunch. Call back later, the same person answer and ask what's my concern then transfer me to billing and said my salesperson wasn't available. I'm sorry I have this company. I wouldn't recommended this company to my worst enemy. They are crooks, just like the crooks who rob people houses. Try to get my Visa credit no luck as of yet. Better Business Bureau will be hearing from me on ADT.

The only problems we have had with ADT is with their installer "Protect Your Home". The installation process was close to a nightmare. Their installation process was excessively long from start to finish. They had 2 different installers who didn't install according to ADT guidelines. Customer service didn't exist. Installers were rude, complained about each other to customer, and never followed through. They came to install the alarm system unprepared without enough equipment to complete install. They never did have yard signs. They were unable to process the contract properly and ADT themselves had to correct what the installers were unable to do. They were untrained and didn't have adequate knowledge to complete an install. I spent excessive phone time with Protect Your Home and finally ADT because even PYH supervisor was unable to correct their mistakes. So far ADT themselves is fine if you can get past the installation nightmare.

Horrible service from the moment I signed up and will not let you get out of the contract without paying a huge fee (even with the product wasn't working). EVERY SINGLE MONTH, I have to call and either have the bill adjusted because it's wrong or the payment system is messed up (one month I have auto pay and the next month I don't). I've had this service for 3 months and it's been nothing but a nightmare.

I bought a foreclosure property in March and wanted to secure the premises so that when I was not there it would be secure. I called ADT and an installator showed up and spoke very poor English. I especially asked over three times if there was a contract, he continually said no. I sold the property and now I am unable to cancel due to a contract that I never received yet they have my billing information. This company lies and should be reprimanded for the continue failure on their part. I will never recommend them to anyone I know or use this service again.

My husband and I rented a house in Virginia Beach, VA from July 2013 to July 2014. We called ADT Security Service since their system was already present within the home. Over the phone I requested a year contract and I was told yes. A man came out and set it up and told me about the service and agreed that I was signing his form to obtain a year service and to call in a year to terminate service with no problem, account #**. When July 2014 came around, I called to terminate service. I was informed that they only do 3 year contracts so if the new tenants do not start service with them then I will have a 2 year balance of almost $800 to owe them.

On August the 30th I call customer service to see about having ADT come out to fix my thermostat that they supply and install. I was told they could not come out till Sept. 9th and if I wanted them to come out the day of the call I place it would cost me $299.00 for the service. I told them that was not reasonable charge and that I could purchase a new thermostat for less than $50.00. I then told thanks for nothing and went down and purchase a new one at Home Depot. I call someone and they came out and installed it for $40.00. As soon as I can I will be canceling my service with them!

I signed up for ADT and had an appointment for installation scheduled for a Friday 8:00 - 12:00. I took the day off. Around 1:00 no one had shown up, so I called my sales representative to see what had happened. He informed me that Friday had not been available and they had to reschedule me. No one called me. He apologized and said that my appointment was on Monday. I explained I could not take Monday off after taking Friday. He apologized again and said he would arrange for me to have 3 month credit due to the inconvenience. My sales representative called me back on a later day to schedule for my installation. I asked for a more specific time and asked for around 3:30. After talking to his manager, they asked me if I could please do 12:00. I agreed, and arranged to take the day off.

I called Protect Your Home because they had a special offer for a good price. They went over in detail on the phone what was included in the package and assured me the installer would have everything they needed to install the system. The installer came, but he didn't have one of the key pads that were included in the offer, and told me I would have to call to reschedule the install of the second pad. They were supposed to be here between 9-1 on a Friday. Protect Your Home never called and never showed up. I called and they said, "Sorry, we won't be out today" and rescheduled us for Monday. I called to confirm our 9-1 time slot again. After being on hold for a long time they said, "Sorry we scheduled you out of the wrong office and they can't be there until 1-5pm." It has been almost two months and I still don't have the system they promised me. Nor has a manager at Protect Your Home returned my call.

I ordered ADT and had a rep come out and set it up. I opted for automatic billing to a debit card for convenience. Unfortunately my debit card information was compromised and I had a new debit card sent to me. I called ADT to update my credit card information but I apparently missed 1 payment due to the timing of receiving a new card. ADT continued to bill me going forward but never billed me for the one missed month. Then one day they sent me a notice that they deemed my account to be a broken contract because I had missed one month. I know owed them $1,458 for the balance of my contract.

I needed service for my ADT home security system and I am paying for the additional service calls. When I took time off from my job to wait for the service technician to arrive no one showed up at the end of the allotted time. For someone to show up I received a phone call telling me they were in a mandatory meeting and someone would soon be on their way - still no one showed up. When I tried to call the company to report the incident I was on hold for 45 min. So I called back wanting to cancel my ADT service and almost immediately I was put in touch with a live human - who then proceeded to tell me they would correct the situation and would give me a 3 month monitoring credit.

Purchased an alarm system with Brinks originally several years ago. Later ADT took over. System worked ok until I eliminated my Phone Land Line. For obvious reasons, the Alarm could not communicate with ADT systems. This caused a very annoying alarm everyday at the oddest hours. An alarm that beeped from the keypad not once or twice, but 12 times basically for about 5 minutes. The only way to cancel this annoying alarm is to walk up to the keypad and hit cancel. There is no way to cancel this permanently...the very next day, there it is.. going off again. Everyday.

Had tenants that had a contract with ADT and asked permission so ADT could modify system so they could finish out contract. Knowing better, I still agreed. ADT Tech assured me that system would be put back intact and work, as prior to his modification RESULT: Over $1000 later - new panel, new keypad, they even destroyed wires plus stole or disposed of another $800 of equipment - backup battery, wireless door and window entry detectors. I called ADT and they said not their responsibility because it wasn't their system, but the manager acknowledged they collected 1.5 years of monitoring services off MY system. GO TO HELL ADT!

I pay extra each month to have an ADT service technician come out when needed - or so I thought. We recently decided to re-do a ceiling in a room that has a glass break sensor. I called ADT to tell them we needed it lowered so we could put the tile around it, then moved back up. She said that would be $93 since the extra I pay is only for maintenance and repair. Then I asked how long on our contract which she said we had 16 months remaining. I told the representative we wanted to cancel our service without a penalty due to the recent price increase. She told me I had signed a 3 year contract and that on page 4, Section 3A it states I can't cancel, even if the price increases. I couldn't believe it - it's like being held against our will without any recourse! Who reads the tiny print in a contract? And they raise the price and I can't cancel?? This company is really bad, and the people are super rude. They absolutely don't care which scares me since they are our lifeline in an emergency.

We have had a fault on our alarm system. I pay a little extra on my direct debit to cover for servicing. My wife called and an engineer was supposed to come on a Thursday. She took a day off work and nobody came. She phoned and they lamely apologized and said he would come on the Friday. Again time off work and nobody came. I mean, lets face it, we all value our holidays from work without having to wait for an engineer who never come. She called again and all we got was that they have called the engineer and left a message. Anyway, we called again on the Saturday as our insurance is invalid when the alarm is not on. They said he would come today, Sunday between 8-1pm.....and guess what....no engineer. What an absolute sham of a company and shocking service. Don't get me wrong, the engineer might have experienced something serious, but just not knowing and no call from them is very unprofessional. Anyway, I'm going to cancel the whole thing and just get a private firm to service the alarm.

I received one quote from the ADT salesperson that I called. When the Tech person came to install the equipment, he gave a different price from what I was originally quoted on the phone. When I expressed my dissatisfaction, he said he will give me a discount, I was not happy with the discrepancy but agreed. He had come at 4 pm and left my house at midnight, job still incomplete. When he came back the second time, he gave me a different price. When I asked why, he was unable to explain.

Barry ** from Hamilton Tech Drive came to my door on August 18, 2014 to present my wife and myself to a ADT home security system -- said they were the only firm that ADT uses (I found out next day that was false). Tried to contact Barry ** on August 22 and 23rd. He was not cooperative in discussing cancellation. Called Shelly in their admin. office -- she said she would discuss with him (Aug. 23). No response so I visited their office Aug. 27th and owner Carmen called Aug. 28 and refused to cancel my contract and return my deposit for $111.87. Carmen said they already started installation (techs showed up 10 min. after Barry left on Aug 18th and took 10 min to install 2 door sensors, 1 smoke detector and motion detector). My experience with HTD was very unpleasant and I have absolutely no confidence in them. I feel that they not only made untruthful comments regarding other security firms but installed some of their hardware in my home to stop me from having any chance to cancel within 10 days.

It would take too long to describe and I really do not want to be unfair. In order to get their attention, I posted on the ADT Facebook page. My posts have been deleted and it appears that I am blocked from posting any further. Really! I am a 20-year customer that was totally mistreated after a recent fire event. So here is the deal: If you have a problem or question you can call the Corporate relations dept at ADT at: 866-561-0952 EXT **. This is Abigail's extension. She is a manager and will be able to hear from you. Good Luck. You can even tell her I told you all to call.

Long story short, got run around. I have own equip. in house. First told me I could get 12 mo. contract. Called another ADT - said no doesn't exist. Couldn't get someone to house by Tuesday, 7 days later. Called the state, NC, ADT. Got a appointment before Tues. After reading the stories here, decided to cancel. Called and ADT said 80% of online reviews were bull. I said I truly don't believe it's that high. I cancelled before I possibly would have to go down that road. Thank you.

Originally contacted ADT for installation. Given one price by ADT and when installers arrived they tried to gouge me and quoted a price $1780.00 more than I was told by ADT. After calling ADT while installers were at my home, they said they never got the paperwork from ADT, but they will follow thru with the ADT quoted price. They then tried to charge me more for the monthly service fee, at least 29.00 more. After arguing with them again they then said that it will be whatever ADT quoted. I signed the contract, and 2 days later got the service bill from ADT, which was for much more that I originally agreed for. Called ADT, they called protect my home (their jobber) and in a three way conversation I found out the installers put other figures on my contract when they left my home, after I had signed it for a certain amount. They also put holes in two of my walls, and stapled wires to my walls instead of making the installation wireless, as it should have been. All in all this has been a terrible experience and I plan to contact the district attorney's office in my hometown county and report this whole experience, especially the Fraud.

I have used ADT before and had wonderful service. My sister was robbed. I called ADT. They had an ad with discounts and Visa card of $100 when installed. ADT rep wanted an okay to check my sister's credit. I gave it but she said had to be my sister. I told her she was at the police station. She said, "Since you need this in a hurry, we can use your credit and when they install, they can put in your sister's name." Billing is in my sister's name but the account is still on my credit and they will not change it (I was going to use ADT when my system expires in January). The installer was really nice and he took my sister information and said they would mail her the Visa card. Now we are told to find certificate on the internet. I can't find the certificate from ADT on the internet.

After reading all these bad comments, I have to say we have had no issues at all with our system, our tech who installed or the company. I normally don't review companies, but since I have had nothing but a positive experience I thought I should share!

Every complaints I read here were true with my latest experience with Protect Your Home - ADT. I am upset with the way they market. They didn't rip me off with this deceptive marketing, but in fact I am concerned kind people and elderly get tricked! The way they promised on the phone and denying on the installation day really give me doubt about this company. I have the following highlights and hopefully can help someone. They made all kinds of promise to have your credit card number and physical address on the phone. They promised the Pulse system will only be $5 more on monthly fee and all installation and equipment are waived, when onsite no such thing! The difference is that now they know your physical address and layout of your home and brought the hole in your wall to make it hard to deny installation.

The ADT Sales person promised a free system with no obligations so I got the system installed and I am told to use a USAA membership to get a discounted service rate. I sign the form for USAA members, and not looking at the fine print find out later that I actually signed a contract for three years and would have to pay 75% of two years of service to cancel. WOW! What a bad business to ROB people with fine print contacts and have sales tactics of empty promises.

A little over 2 years ago I installed ADT. The company arrived and damaged my Bose System when they used a stereo wire to connect one of theirs. I contacted the company who installed my surround system and when they went into the crawl space ADT left all the wires hanging loose. I contacted them and the installer spent about 3 hours, fixing the mess. I disconnected the service and was told my bill was paid in full. A few months later I received a bill from a collections agency stating ADT send my account to collections. Prior to that I received a bill saying my account was paid in full. I took care of the issue and will never, never, ever conduct business with ADT.

I had ADT come to my home on 7-25-14. The installer was great, Shawn **!! He had problems while installing. My neighbor who is a police officer had the police dept. come down my street several times. Shawn had to call his supervisor who also noticed the police drive-by's. My house was broken into. They or whoever did this opened the top window down!!! I did not call my local police dept. because of personal issues with my police neighbor!!!! This service did not protect me and is useless!!! I just want a letter from the installer and his supervisor re: their experience while at my house that day, and to stop this service and billing my credit card. Please help me because no one from ADT or Protect Your Home has helped me.

I have moved to a new home and simply want to transfer my service to the new house. I've already received multiple flyers from ADT saying the previous owners had ADT so I expected it would be easy to resume my current contract at the new house. That was one of my questions before signing up - can service be easily transferred if I move? They said "Yes". That turns out to be a lie. I either have to start another 3 year contract, or pay almost $1000 to get out of the current one. The other option is to pull the contacts off the wall and get the box from the new owners of the house. Removing the sensors glued into place is going to damage them and the trim in my old home. So, just how am I supposed to easily transfer service as I was promised? The new home is already wired, has 4 boxes, not one, and all contacts are in place, so why do they want the old ones?

Our system worked great for about a year. Lately, a "fire trouble" alarm has been going off between 2-3 AM waking us up. ADT thinks it's a battery in the heat sensor in the garage, but it's too high up to check without buying a huge ladder. He said they could come out in a WEEK to check it, and if it's a battery they will charge us a service call fee--- We bought the maintenance contract to cover this stuff but they still figure out a way to charge $$.

On 8/18/14, I scheduled an ADT repair visit between 8am & 12 noon. No one showed or called. Basically, every 6 months, something goes wrong prompting a repair which costs additional money. The last time, there was a short in the fire detection system. At 2 am, a NYC fire truck came to my apt and 3 firefighters WITH AXES at my door. There was no fire. It was a false alarm. This time, when I called ADT about a missed appt, I was told ADT tried to call me at a 718 phone # I hadn't had in 5 yrs. The service dept didn't have the correct #s from the emergency dept. I missed an entire day of work instead of 1/2 day. When I spoke to manager Kirsten in Rochester, she said she could not correct my contact info. I would have to call another #. I waited 14 min to speak to Kirsten and more wasted time was not what I intended to do. ADT is terrible and the actual cost of service is MORE than advertised.

ADT sent out a local install company to install the service in 2011. It appeared the service was functional so we signed off for the service. Very soon after, we had problems and we called ADT. They sent another contractor out who indicated the installation was sub-par. In fact, you can see where the wire crimpings were coming off. The tech messed with the system, and soon after we had more problems. ADT then sent the installer out to "fix" the system, and they converted the signal over to wireless. Again, the system was shoddy and we continued to have problems. We sent in a cancellation letter and called ADT, cancelling the service. ADT continued to automatically withdraw the funds. We call again, reiterating we cancelled, and they agree, but again still charges were coming out of our bank every month. I call AGAIN, and after being shuffled around on the phone for well over an hour, we were "cancelled" and a 6-month refund was applied to our account. This is December 2012.

Hi there - had 'dinosaur' ADT system for 13 years, which used rarely - just kept it for basic emergency case monitoring. A few years ago, started looking for a system which I could actually conveniently use without getting to keypad each and every time - got an upgrade quote from ADT with a price tag doubled what I had at that time to $60/m, plus installation and upgrade on top of that north of $1K. Checked with them annual-ish - to see if they can give me a price break - nope - no way! Finally, Ackerman security showed up in my court - and I switched to their services for the same amount but with way much better equipment, about the next time! Decided to month before the 3-month-in-advance payment lapsed.

I've been a customer of ADT for almost 5 years now. Recently, I had an issue with a sensor. I called ADT to get a "service technician" to come and replace the sensor. I was told the only available day was 5 days from when I called. The reason was because they had only ONE service technician to service the area that I live in. I was advised by the ADT rep to bypass the sensor when I set the alarm until the technician could come. The ADT rep stated that her "hands were tied and that there was nothing that she could do to get a technician out there faster". What I find infuriating is that when I had this particular sensor installed it took the technician all of 10 minutes or so to install and program it into the panel. I also find it hard to believe that a company that boasts millions in revenue and claims to be the best has only ONE service technician. My fee that I pay ADT covers me for alarm monitoring, maintenance and repairs. I expect that when a company makes claim of being the best in providing protection that they do just that, ensure that faulty equipment is repaired ASAP.

I believed that the security system provided for me by ADT was a decent product. After initial problems caused by them that were not handled promptly, I relaxed and thought all was well. It was not. When I had an electrician moved the control box and some of the window alarms, nothing happened. No call to check etc. Clearly, the window alarms were not working. So, I have never had actual protection for myself and my property. I want to cancel-- in fact, there is no valid contract. However, the company wants me to pay out the remainder of the contract costs. Clearly, this is unfair.

I tried Protect Your Home from a co-worker's recommendation. Tech came out to install, when first walking in went over my contract. Some promises were not added and I refused to go further, making him call office, after calling all promises would be granted. After he gets half way and put holes in my wall, he begins asking for additional 99.00 for cell phone uplink. I told him NO because it was promised to me free. He said, "I have never know them to give it for free and we will have to cancel." He said, "You will cancel everything because you don't want to pay 99.00." I said, "Yes because it was promised as part of my package." He then says, "I'll go call but I'm sure they won't honor." After 15 minutes it was honored. Then he tried to get me to buy a 1000 full package, again I said NO. After he saw he couldn't budge me, he finishes install and said he won't get paid for doing work, now we all know that is a bunch of crap. His whole entire demeanor changed and he was no longer friendly.

We had an ADT system for about 6 years. The system began to break down regularly and we would call for a service tech. It would take a month to several weeks to schedule a tech to come out a fix the system, in the meantime the system did not work. After repair the system would work for a week or two then break down again. ADT said they would credit our account for lack of service, and did once but not the other times. They said they would credit for one month the last time but never did. We had another service install a new system, which works. ADT started harassing phone calls about the last bill before we even got the bill. They had also steadfastly refused to give credit for times we had no service. DO NOT USE ADT. THEY ARE FOCUSED SOLELY ON EXTRACTING MONEY FROM CLIENTS AND HAVE SEVERELY OVEREXTENDED SERVICE PERSONNEL. THEY WILL MAKE HARASSING PHONE CALLS EVEN BEFORE YOU RECEIVE BILLS.

I have similar issues today. Adt claims I need to obtain a new contract with them in order to turn services back on from a one time billing lapse. Currently I am up to date on payment and my contract term is almost up ($571 left). I have no services currently but I am being charged until end of agreement anyways. They keep transferring me around with no resolution. Once I stated this is illegal to charge for services or goods (referring to my signed contract) and not offer them unless I sign another 2 year. Meanwhile if I do nothing at all as I am I must pay my regular monthly payment until its term but without services. Another time I was told I had to wait 3 months? Then transferred again and the next person at corporate never heard of this rule.

After reviewing the contract my husband signed, I noticed that the sales tax for our area was incorrect. I called in thinking it would be an easy fix. I was wrong. They had to send a message to the accounting department to get back to us. When they did get back to us, they claimed the sales tax was correct. I returned their call and stated the tax rate was not correct and they needed to fix it. I am still waiting for a response but I will be contacting the State of California and my credit card company.

My wife and I are trying to cancel our service with ADT Security. Our contract is over and they will not let us out. They tried to lower the price and we said no we just want out. But to no avail they tell us they need my password and peoples names that we put down as contacts and we said we don't remember. They come back with that they need a 30 day notice of cancellation and I asked to talk to their manager and they say he is busy with other customers. We just want out of this service because it is too expensive and not worth the money of keeping them. At this time they are not worth any stars because it is terrible service and not worth the hassle of keeping them.

ADT repeatedly called until we agreed to installation of security system and gave them bank card number over the phone so they could charge the account in advance. They promised that if we decided not to have the system installed at the time the installer arrived, we would immediately be refunded the charge to our account, plus receive a $100 Visa gift card from the installer on the spot WHETHER OR NOT we had the system installed. I asked by phone and email to get a copy of their multi-page fine print contract in advance for my review and they assured me they would, but did not. When installer arrived, I refused to allow installation because I was not going to sign a contract that had not been reviewed in advance. It took two phone calls and over an hour to get refund of original charge to our bank card (while the installer waited) and then was told to go to ADT website to see about VISA gift card--and, in spite of their promises, you have to have proof of purchase of the ADT system to get the gift card. WARNING: Read their contract carefully before you allow installation!!!

I have several properties and all have ADT Security Systems. The problems began when we upgraded one to the Pulse system in Aug 2013. The initial installation cost was $983.99 with a monthly service fee of $57.99. The system did not work correctly from the beginning. We had several techs out along with our telephone service provider and an IT tech. In June 2014, I was cc'd the work order from one of the techs who stated the system was not even installed and that they would need to start over from scratch. I began complaining and as of this date, nothing has been done. I get plenty of lip service but no results. I just want my $1621.88 back and I'll take all of my business elsewhere.

After years of poor service (e.g. panic code entered from my address, after which ADT called to verify if there was any problem...3 HOURS LATER!), I cancelled the service in February 2014. Immediately, phone calls started pouring in asking me to come back, offering newer and greater services, etc., which I denied. A bill came in May, which, like a good citizen, I paid thinking it might be the balance on my account up to discontinuation date. Now is August, and another bill rolls in.

When the agent was filling out our contract back in July 2012, he told us that the contract would be for two years. If we we were not satisfied at the end of the two years, we could cancel our contract. We were not satisfied with the service due to a few mishaps but when we called ADT to cancel, they told us that the contract was for three years even though there is nothing in our paper work to show how long the contract was for. The agent said two but didn't enter it on the contract which we didn't notice. They are suppose to send us a copy of the contract where it says three years. If there is a contract for three years, we don't have a copy, only they have one. They want over $300 to cancel. We are pee-oded.

My system hasn't worked for nine months after spending over $700.00 in services and installation. In addition, they continue to charge me monthly and refuse to let me out of my contract after two years of trying to get the system to work properly. If anyone can offer assistance of what I should do, please let me know. I've never dealt with such horrible customer service than with this company!

As a result of me closing the checking account I had registered with them, they charged a penalty of $30.00 as a service charge. They use 'snail mail' to notify you of the amount you owe them, even though they have your email address. That charge is imposed no matter what. I asked when would my two years contract end and was told it would be in July 2015. I requested the service be terminated at that time. To anyone's surprise, it's on your shoulders to call them a month ahead to cancel. She would put the information on my record but that would not terminate my service!!! Thank God, I have a great memory as well as an electronic calendar and they can expect another call on May 30, 2015!

Signed up for Pulse in June (it's a 3-yr contract). Beginning of July, camera stopped working!!! First appointment available to get a tech - approximately 7 days. Had to postpone due to vacation. So finally had the tech come in Thursday. Note the appointment is a time slot 8-12 and you have to be available at home. Tech decided the camera needs to be changed and installed a new camera. Issue was fixed partially. So we called back again that the issue was not completely resolved. No immediate appointments available!!! Next appointment is a week out. Again 8-12.

ADT was aware that they were not receiving a signal from my alarm system. They billed me for 22 months of non-service. When I purchased a wireless system, the installer informed me that ADT was monitoring my alarm. I called and they confirmed that for the last 22 months it was off line and no signal. I want this information all over the web.

I reported my thermostat broken and almost two weeks ago, on Thursday, a technician showed unprepared and said he would come back Friday. We are going on almost two weeks now and no one has called and no one has showed up. Every time I call - after waiting 30 minutes on the line I get told I am going to receive a call back as soon as possible. My electricity bill came higher because of the thermostat being broken. Am I ever going to receive a call from your company??? This is unbelievable!!! I put my number on your website to contact me and within 5 minutes I was receiving a call from your sales department! Yet I have been waiting for your customer service department for almost two weeks now!!!

I'm a new home owner and it was recommended to me by my insurance company to go ahead and have an alarm installed. The first company I could think of was ADT which was great the first day I talked to them. They told me I would pay an installation fee and gave me a $300 credit towards the hardware without ever telling me this hardware would cost over $1000. Not to mention customer service goes away after your installation. The technician was very personable but everything else about this company was horrible from the hidden fees that didn’t stop after the installation to the phone app that never works and ending at their over the phone, run-around customer service. Don't waste your time.

This company makes you sign a contract in which they are very vague about and when their equipment is faulty creating false alarms and negating the use of the system do little to nothing to resolve. In turn, once you cancel (because you have no choice) it's basically a paper weight hanging on the wall not to mention the damage the installer did to walls and cabinetry to install the system which had to be removed. They stick you with an ridiculous cancellation charge. Stay far away from 'Protect Your Home' and ADT. Poor customer services and very shady business practices.

Please do not get sucked into this service. My new home is not secure. The company wants $700 plus to make the remainder of the house secure. Sales promotion was certainly not correct nor adequate. The six-month guarantee does not cover security only equipment. Please be CAREFUL. Search other options.

It would take a day to tell of the many false alarms with this system, incompetent customer service people who change the story from one to next of how to resolve, not responding to alarm and calling 911, many service calls and issues still not resolved. DO NOT BUY ADT PRODUCTS. You won't even feel not be secure as they don't monitor your home.

Visited with Jason 1-866-595-1607 Ext ** and talked about a complete home system to include 1 camera. Called back on Tuesday and added a second camera and was told the total cost would be $200.00 - not a problem. On Thursday the 31st of July the tech arrived on time to install the equipment. Very nice at first but the more he talked the less I cared for him. After walking thru the home he stated that some of the equipment quoted would not work. The camera would not work because I use a wireless internet service and the salesman did not include enough coverage for all windows, so I asked for a corrected balance and package information. To delete the camera and add the 3 or 4 window monitors I would be charged 198.00 for 3 months, the 99 dollar install fee and total monthly would drop from 59 to 53.

I've been a faithful customer since 2008. I've called to get quotes on additional sensors and was transferred to 2 different departments. Eventually I was told I would get a call back. That was 5 months ago. I decided to change service and spoke to a Chad, who is in need of some customer service training. I advised him I've decided to switch and he ask why but never even offered an apology or tried to keep me as a customer. Then he said even though I've switched service I will still be billed for another month even though they will not be providing service.

I finally decided to install an alarm in my home and decided to go with the ADT flyer that came in the mail. The representative was very friendly and told me a tech would be out the following day. The tech from Protect Your Home arrived on time and also very friendly. I needed a second keypad upstairs but the tech stated that the pulse system would be able to do the same thing. So I went with the pulse system (the pulse system is an app that you install on your smart phone). Let me tell you it is not all it is made out to be. The only thing you could do is arm or disarm your alarm. If there is in fact a robbery you will not be able to press a panic button which I had expressed to the tech I needed. I had a motion sensor installed, a shock sensor installed on my sliding door, a tilt sensor installed on my garage door, and other sensors on my windows.

Before moving on to our new residence we have called to inform ADT of the unique situation of our relocation and to discuss whether the system could be moved with us as well to our new residence. The representative we purchased from informed us that ADT does not have service in the country we were relocating to and the account would be cancelled and instructed us to call customer service to inform them as well.