ADT Reviews

I moved in and because I am a woman alone, I wanted a security system. The former owners had ADT so I decided to activate it for me. It was done efficiently by the installer. So far it has been working well and I have it turned on every day and feel more confident about security when I am traveling.

I feel safer having our ADT security system and I'm satisfied with their service. My son thought we needed it and we've had the system for four years. We called them for an issue and the people who came were very kind and nice and they got the issue straightened out right away. ADT is very good and it would be beneficial for people to have it.

We have two keypads and two motion detectors inside, and we have our doors and some windows alarmed. We’ve also updated to the Pulse which eliminates the need to use the landline connection outside. We’ve had ADT's service since 2008, and we have experienced good satisfaction. We have no complaints, with the exception of the fact that the monthly fee keeps going up substantially. I started out at $30 some a month. Now, I’m at $56 and some odd change per month for basically the same service.

I was with Broadband and then ADT bought them out and we’re very satisfied with them. Every time that I talked with their representatives, they seemed to be very customer-oriented. We got three keypads included in our service package. We just had an upgrade to our system because we just finished building a new addition to our house and the ADT representative who installed the secure devices was outstanding and has a customer-first attitude.

The company that was representing ADT was horrible. They told us everything was free. We didn't believe it but we did the paperwork and decided to go with it. I was reading the papers and thought afterwards, if everything is free, why do we have to pay $123 when the guy puts the unit in. So I called the place and a girl answered the phone. She was very nice and told me we'll be paying for three months of service upfront. I told her I'm cancelling and don't want it. The next thing I heard was a man on the phone, "Yow! What's happening today there?" I asked him if he always talks to a prospective customer like that and it is definitely not professional.

They will call 2 to 4 times a day, everyday if you are behind 1 month. Even as late as 8:30 or 9 pm, and on Sunday. Don't try to block the number, because they will call from another number. I know I owe you money, I will get you the money when we get it. If you don't stop harassing me, I'm gonna contact a lawyer and sue ADT for phone harassment. It is against the law to repeatedly harass someone by phone.

My experience with the installation rep was awesome! He explained everything well, and was not overbearing. Thanks, ADT! All of the hardware works superbly. I haven't had any issues. Plus, the hardware is so user friendly. I feel very safe with ADT.

ADT guys are a bunch of rip off artists. I had called them on Oct 28th to cancel their service as I got a similar service at a fraction of the cost. (Been with 7 years with ADT and am under no contract, but they a) did not have the gratitude to stop my service right away, saying I have to give a 30 day notice. They said my next auto pay would be prorated until Nov 27th, but I see they again charged a full month for $63.69 on Nov 14th. If they cant keep their word on this, I don't think they have the intention to stop charging me. I am now getting the running around by their phone agents, and am posting the incident here so everyone is cautioned of their unscrupulous practices.

When I called ADT, the interaction with their customer service was good and they were very helpful. But it's been some time since I had something done. Overall, I would recommend them.

Horrible service. Our system never works and is constantly beeping. Had service technicians out several times changing sensors and still so many problems we don't set it anymore. I would not recommend this service to anyone and as a realtor I tell my clients to avoid ADT. No one should be stuck with crappy service or a 600 dollar cancellation fee. I firmly believe if it wasnt for the contract and the high cancellation fee they would not have any customers left.

The company that we had before was sold to ADT. We had to add some sensors in a room and ADT's customer service was fine. They were quick and all in all, it was a good experience with ADT.

We signed up originally with Brinks and we changed to ADT as time went on. It's been a lot of changes, but it's all been for the good. I'm big fan of the Pulse system. With it, I have a hold online and I'm able to control lights and things through my phone if we go away for the evening. We also have the typical door window motion sensors. We upgraded two years ago to the latest equipment and everything made sense. I've also dealt with the ADT folks and they have always been above board, very professional and courteous. Nothing is too simple or a waste of their time.

ADT appears to be reliable and when we had some false alarms, they called back within about five minutes which is okay. And their reps have been good.

One call corrected a problem that I was not aware of. I have had no problems with my system except the one corrected. When I had a break-in, my system was down. Since new installation, I feel very safe.

I’m 91 years old and I decided that I needed a little something more than my cats to alarm. When a stranger comes around, one of my cats would run and hide under the bed, and another one would come and jerk to attention. But I felt like that they might be asleep when I got a visit from somebody. So I got ADT and so far, I haven't had any problems with their service. But the mechanism on the wall says that if something bad happens or in case of emergency, call ADT. But off the top of my head, I don’t know their number. I would have to look and look and look to find their number. So on that little thing on the wall, instead of having the word ADT, they should have a number so that all I have to do is look at that and dial the number.

I'm very satisfied with ADT and their reps were excellent anytime I’ve had to talk to them.

My husband and I are both senior citizens. He is suffering from Parkinson's disease and Dementia. Because of his condition I thought maybe we needed to be able rest well and feel more secure at night The technician (Matthew **) was 100% professional and understanding. He explained everything in detail and made sure all was working correctly. I know this is part of his job but sometimes you can feel when someone is for real. After he installed the system and all papers were signed he joined hands with my family and offered a beautiful prayer for my husband and me and ask God for His protection on us and this house. This was so special to us because we all need prayer. Thank you so much for sending the right person to install our security system. I recommend him highly and the ADT service was superb.

I had a good experience with Protect Your Home and the technician was helpful, knowledgeable, and patient. The service is easy to use and well thought out. I think it's worth its value. I plan to stick with ADT as it is flexible and can be taken to another place as well.

I had ADT about seven years ago and I had a bad experience with one of their installers who did not have the attitude of doing service for our family. But I came back to ADT this time because of a young lady that's on their staff. I talked with her, aired out what's what and right now, my wife and I are satisfied and I like everything. The installer that we had this time was professional and he didn't care what color I was.

I personally know ADT for so many years protecting my residence and I have no problem recommended ADT. They call immediately if they detect something wrong and confirm you are the right person and ask the code words/numbers. Also they respond to your question with the great customer operators.

I have window breaks on a couple of windows, three cameras, and monitoring with ADT. Every time I called them, their reps were knowledgeable, always able to answer a question and prompt when I needed them. I'm very satisfied with their service.

The service is and "was" fine. I didn't have a problem with the service, I would've recommended ADT to all my friends... Until now! My problem is when I first got my ADT alarm (5 years ago) I needed a co-signer, so I had my cousin co-sign along with me. I am single and was the responsible party for paying the bill at an apartment in KC, Mo. This past June 1st 2017, I bought a home in Raytown, Mo. I called ADT to have my service moved to my new home. They told me fine, all I needed to do was to bring the two motion detectors with me to the new place. And to leave the main box in the apartment. May 31st they told me they turned the service off at the apartment, June 2nd they hooked up service at my new home.

Rating them as one star isn't even close to my horrible experience with them! I asked for landline Service for 27.99 at our new home in August. Technician put it in as the Pulse Upgrade at 52.99. I have talked to customer service until I am blue in the face with the Aug, Sept, Oct and Nov billing at the higher rate. AFTER three months I was told a NEW contract would have to be initiated to "fix" the original error. My Nov billing was still at the higher rate even AFTER a rep came to my office to sign the corrected contract. NOW they do not even have any notes or evidence such an appt was made or that the rep even came to my office.

We have alarms on every door and window, and ended up having to buy a lot of extra things we needed. When the representative first gave us the quote, we said it was too much and we couldn't afford it, so he went out to his car for some reason then came back with a better price and we agreed on that. Installation was done last year and we're satisfied with the service so far.

I’ve been with ADT for more than 10 years, and I would recommend them. Their representatives were fantastic when I’ve had some false alarms and when I was testing the system. I’ve also had a couple of issues where I needed to have a battery replaced in the control box. They didn’t want to cover that, but I argued that I have full coverage of the whole system and they ended up covering it. It’s a great value for the product. And I also do the annual pay, so it saves me more money. However, in times of emergency, if the alarm goes off, the call representative time could be a little bit quicker because there have been a few times when we’ve had false alarms and they didn’t call as quick as I would like.

ADT has been there for me for anything that's been needed. I've been with them for 19 years and I have the door and smoke alarms, the main things. Dealings with their representatives have been good. A couple of times when the battery has gone bad, I've contacted them and they've sent me a new one just immediately. I'm totally satisfied with my experience with ADT.

I'm a very highly satisfied customer of 8 years. Why the increase when the services has not changed... I would love an upgraded system if there's going to be an increase in monthly payments... If I qualify for an upgrade, please have an technician contact me. Thanks.

I am very disappointed with ADT!!! My service is NOT working at all and my bill is paid!!! I have been without service for over a week!!! I have contacted and spoke with a different representative for over a week!!! NO ONE has ever been able to assist me with correcting what is wrong with my system and service!!! This is totally horrible!!! I have been a customer of ADT for over three years. Now I’m very disappointed with ADT!!!

We've had ADT security for years and it's been excellent. We have one of their security cameras inside and they installed the ring doorbell for us. Installation of the system went well. The representatives I've spoken with were excellent. The calls I made to them due to service issues have gone well, too. The gentleman that came out today was very knowledgeable and very professional. He helped us understand this crazy doorbell and he reset it for us.

I've been with ADT for a long time and I like the camera feature of the system. Their reps have a very good attitude too.

We got ADT window protection, door protection, and if the alarm goes off, it goes to the center. One time, the alarm went off so we had to call. But it was our fault because we went out the door and came back in too quick. Our interaction with their rep was good. And their installer was good too. I like the system very much. I've never had any trouble with it.

We have the usual windows and doors security feature, a carbon monoxide detector, and a detector for basement flooding included in our ADT home security system. I've had the greatest interaction with the installation team and the contacts I've had with the representatives have been pleasant and useful. I'm satisfied with the service so far.

ADT seems very helpful and friendly. We have all the features in their package but we don’t use the motion detector because we’ll probably get caught up in it ourselves. One time, it had set itself off in the middle of the night by the glue coming unstuck from one of the doors and it was just flying off. That was a little bit scary. The machine to turn it off was downstairs so, when you’re upstairs and you hear this sound and you know it doesn’t sound good, something is wrong. Do we go downstairs? What do we do? Only to find out that the thing came unstuck and flew up. Our son had accidentally set it off when we first got it, so he had the cops come to the door. He thought he did what he was supposed to do and cleared it, but he didn’t so the cops showed up. The gentlemen that have come out here have always been very nice.

I would recommend ADT to anybody. My son installed it in his house a couple of years ago and I've had it for three years too. One time, something messed up and the guys came out and replaced it with no problems. We're satisfied with ADT and I mentioned it to some of my neighbors and told them it was a good deal.

Being a customer of ADT for over 20 years has been an excellent experience. We have not had any major problems with their system or service. Customer monitoring and notification service has been excellent. Will be a customer for the next 20 years.

We've been having ADT's security and fire system for 10 years now and we're totally satisfied with their service. The systems work. Also, my interactions with the customer service have been good.

ADT took over from Brink’s. It just showed up on the bill and I just automatically pay. When I moved here in 2005, ADT installation team hooked the system up and I just pay. I haven’t changed it since then. So far, I’m satisfied with my service. We've spoken with their reps when our alarm goes off and we did it a lot the last few weeks, and they're always really nice and friendly. I usually just pick up and tell them what the password is because I’d know why they’re calling.

The ADT representative that spoke with me was phenomenal! Don was very patient with all of my questions. He was fair with pricing, and upon installation of ADT services, he was prompt and delivered exactly what he promised in the contract.

ADT is the best!!!! I was so pleased with the service, I pay for my 86 year old mother's lifeline thru ADT. The representatives are calm, thorough and so very helpful for all of your services. Any time there has been a concern, ADT is there to assist.

The reps answer the phone on time. They speak fluent English. They are extremely polite. They are competent. They know their equipment and business. And they are very efficient and respectful of my time. I recommend ADT on a regular basis. One of our neighbors, a close friend of my wife's recently signed up.

The representatives at ADT have been efficient. The alarm was set off twice accidentally, and I had the police department sent here quickly. Also, the reps had known what I was asking for, and the installations of whatever it is that I added to the system was done. ADT's technicians are excellent. When I've had an issue with the latest installation, the technician came back and he came up with an answer and a resolution, and it got resolved.

I got ADT installed 20 years ago and they're serving me well. If the alarm goes off even when I'm out of town, they contact me and make sure that everything's checked out at the house. One time, my husband and I were at Williamsburg and they called me. They had already contacted my second contact, which was my son, and he met the police at my home. He had a key so he could go inside and look. They checked everything out and everything was fine. We assumed it was something that set the motion detector off. One time again, the alarm was beeping for no reason. So, I called and they told me how to correct it. Then something on my garage door was not working properly so they came out and replaced it. They've always been very quick to respond to anything so I'm happy with them. My sister who lives in another state also uses them.

Everything from installation, customer service. product and calls when alarm goes off is class A. ADT truly cares about their customer. They let you know if batteries need to be replaced. They are always there for you if you have any questions or problems.

Recently I switch my service with this co. because of my dissatisfaction with their service and prices going up at least 3 times a year. Also after I called them on the phone to have the service disconnected, and was told I DID NOT OWED them anything. They just sent me a bill for another $55+ dollars, claiming that their contract stipulates that you have to tell them 30 days in advance! 30 days in advance for the alarm going off and no one calling you on the phone to see if you are OK.

Called in July to cancel service. Four months later I am still getting invoices and auto debited despite multiple calls and emails. Terrible service. Will never use again and will warn everyone I know never to use ADT.

I have ADT for about 8 years now, any issues they will care with such professionalism, but about a month ago my system had a malfunction and my alarm went off while I was at work. I had a work order schedule, and they knew about it. Alarm went off and one of the representative sent out the Fayetteville NC police department out. I was charge 75.00 total, they said I authorize this. No I did not, and now I am out of my budget, because I have to make payment for something I DID NOT AUTHORIZE!!!

We've become more and more aware that our society isn't taking care of its people very well anymore and wish to do it less and less. Because of that, we knew that because we don’t care for each other that some of us are going to fall by the wayside and become thieves. That’s normal and there’s no surprise there. It's not because they’re good or bad people, it’s because they’re trying to survive. We're sad about that, but we work hard for what we have, too. So, we got a protection system in the house. We originally had Platinum Protection and they were bought out by ADT. The switch over was seamless and their service has always been good.

We’ve had ADT for a long, long time. I started out with a different company and ADT took over. I’ve got a very basic package and I also have a button I can wear if I’m alone which I can just press to get help. So far, I’ve been really happy with them. There were a couple of times when I really messed up and I forgot to turn the alarm off going outside and so, I had to get in. Their reps responded right away, which was impressive. They were always very nice and very helpful. When ADT took over, their installation team came in and checked the system to make sure it was okay. They said it was and they’ve been good.

Very pleased with ADT! The service is excellent! When I call, the representatives are always courteous, prompt and professional, and they always resolve any issues quickly and easily. Would recommend ADT to anyone! Keep up the good work!!! Also very pleased with the price. Very affordable.

Always wonderful, I've been with ADT for about twelve years at different houses. I couldn't be more happier with a different service. I love the great service and great prices. They're awesome! I would highly recommend them to anyone or everyone! They are always available anytime I need them.

Representative was knowledgeable, professional, and friendly. ADT has always been there when I needed advice on the system. Would highly recommend ADT to anyone interested in a home security system. I do not know what I would do without ADT at my side when home security is the issue.

I JUST had my install a week ago. I have had to call tech support 3 times. There is obviously an issue. I told ADT I want to cancel this agreement. I am not happy with their product. They have hung up on me 3 times. I asked for a supervisor - I was told THEY do not take calls. They only chat with the operators. I asked for a corporate phone number. They gave me a fax number. She said corporate "does not take calls". SERIOUSLY? DO NOT GIVE THEM A PENNY OF YOUR MONEY. I am on hold with American Express as I paid for a year in advance. I will dispute this charge. I am writing to the BBB today and the Attorney General and I will be calling my local news station. DO NOT PURCHASE ADT.

The installer was very thorough in making sure everything was set up properly. He made it a point to have me download the apps for ADT and Ring, and showed me how to link the devices to my phone. Because of his thoroughness, I didn't have any questions at the end of the installation. Great work.

Thanks ADT! I received excellent customer service when I called ADT for assistance. The call was easy. The customer service representative was friendly and provided excellent customer service! Thank you ADT! I enjoyed speaking with the customer service representative. The call was quick and I made little to no effort when I spoke with the representative. The representative was able to easily and quickly help me to help me resolve my issue.

My security at my home is much more comfortable than to be without it. My experience with them is good and the secure feeling that they are and will be there. Whenever I've any question or problem they have been there and make me feel like that I have their back. I would recommend them to others anytime and I have done so.

The installers were excellent. Not only very patient and knowledgeable but dedicated to making sure everything was correct and working. The installers also stayed very late till the job was complete and were very professional. The salesperson was also very helpful and knowledgeable.

The ADT scam. Avoid it at all costs. The ADT saga continues. Please note that the condo I bought already had a system. When I called them I asked them to reactivate it and add a couple of components. I had a keypad already but it was not in a desirable location. I asked for a second keypad, another motion sensor, and a couple of additional window sensors. When the rep talked to me on the phone they promised me $1072 in free equipment, a 100.00 gift card, state of the art equipment, professionally installed, and walked thru an order that met my requirements.

My home was robbed in broad daylight while I was at work, so I wanted to invest in a security package. My interactions with the sales rep at ADT were wonderful. When I called, she explained to me all the different things that I could get and I picked the ones that I wanted. She was very professional and she did a great job. I got a service package that includes an in-house motion detector and devices on my front door, back door, and the door that leads into my garage.

My daughter worked with someone who installed part-time for ADT. I got ADT's motion sensors for the doors, the fire protection, and I have the chain that I can wear around my neck. Installation was fine and somebody had to come at night. He was here for a long time and he was very pleasant. Everything worked fine afterwards. From time to time, I have a battery that goes out and I call the representatives. And if the battery is the one that I can put in, I order it. If it's the one that they need a service man for, a very nice man comes out fairly quickly. I'm very pleased with the service so far.

I'm highly satisfied with ADT's service. They are so good when I need to contact them. Their technicians are terrific. There have been many occasions when I've called, especially when we were first getting the cameras hooked up, and I have been absolutely impressed by how courteous and talented they are. The telephone service is not usually the best, especially when it's tech-related, and their technicians are so good at walking us through things and getting us help. I had one guy come and he was here for so long, and he was kind of sad because he couldn't seem to fix the issue. But he managed to fix it and he was quite relieved and happy when he did. And then he made sure that we had his name because he said he knows the system so when we need help again, we can call him.

I enjoyed my ADT system. I feel safe with it and we use it daily problems for the comfort and safety of the family. So I think everybody should have this. Nothing like feeling protection and know you are here for us.

I have used ADT for over 24 years. When I moved to my new home in 2013, I reviewed the services provided by other companies. I signed a contract with ADT. I have had no major issues/problems with the service provided. However, ADT is more expensive than most security services available.

ADT keeps my house safe. Nobody can break into my house without the police being called. It keeps track of all the doors and windows, it tells me what is open. That help me a lot. The system also lets me know when one of the devices needs a new battery. Arming the system is very easy.

Very happy with installation and communication with ADT installer. Installer polite, friendly, informative & making sure I was happy with agreement and product. Worked with me to get the equipment I wanted for a price I could work with. Very pleased with service.

Just want to let you know that our family is very satisfied with your services. My momma is an alt/dementia patient and your ADT security has been very helpful. Thank you very much. I will recommend that your services are wonderful and very helpful. Thanks again.

They were very quick in their response, kind, knowledgeable. My mom was always setting off the ADT button, by dropping it. The service was always very understanding. Towards the end, mom fell quite a few times, they had the paramedics out in a couple of minutes each time. When I get to the age I need this type of service, I will definitely hire ADT.

Our alarm went off in the middle of the night but the alarm didn't go off in the house. What woke us up was a policeman knocking at her door asking if everything was okay and that they got a call saying there was a break-in. We went outside and looked. There was no sign of any activity. So I called ADT. They did a test and realize a door sensor was the problem. It sent out a silent alarm. On the next day they set a repairman out and fixed it. I was so glad that it was easy for them to diagnose and fix the problem. I'm very happy. Thank you.

I recently changed my phone service and then I had to change it back because it wouldn’t monitor my ADT service. And whenever I spoke to the customer service team at ADT, it was fine. We've been having ADT for 7 years now.

We had an ADT system in Georgia that we never used because it was so complicated and it had different areas and different sections and we never could figure out how to use it. And then, we moved to San Antonio in this little, tiny house and a lot more people around. We’ve always heard ADT was a great company so we thought, we would go ahead and get it installed. I did some digging around to see how complicated it would be and found out that it wasn’t very complicated at all. So, we got it put in. ADT to me has always been the first name in home security. In my mind, ADT is the safest home security system you can get. I got the one where if they break the glass, the sensors on the doors go off, as well as the keychains that we can turn on and off from outside the house. But we don’t use those. We just got a simple system.

I am a senior citizen living alone. I am active but many times the fact of a senior woman living alone leads to unwanted situations. Just recently someone that criminally trespassed on my property was apprehended because the officer recognized the man as a repeat offender. Because I had installed your cameras and they gave an accurate picture of him climbing my six foot fence: in order to access my bathroom window that was sometimes left a little ajar. They caught him less than two hours later.

Our alarm remote worked... except for the PANIC button! ADT sent a technician to our home to fix it. His name is Josh and he was a true professional. He had superior insight in his area of expertise and explained everything in terms we could understand. He made us aware of other items offered by ADT that would be of interest to us, and they were! In the future, I will purchase the Ring Video Doorbell and the Safewatch Cellguard... and I would prefer Josh as the installer. He is a credit to your company.

ADT is always on top of things when it comes to the security of my property. They always call when the alarm is tripped, and even send police officers to my house when they couldn't reach me. I really feel safe having ADT monitor my property.

I like the pin code. Although I had to reset a few times it’s working fine at this time. Would recommend your services to anybody. Have had your system over six years now. I like the new system over the one I had before.

Love the excellent service. Have no problems whatsoever. Can call anytime if I have a problem. I have put ADT in my daughters home. She loves it. I live alone in the country. I have excellent neighbors. But I also love ADT. In fact my neighbor put ADT in her home a year ago. She loves it.

I have been an ADT customer for over 7 years now. The system works very well and has been integrated with my Smart Home. The next level with ADT Pulse allows me to control everything from my smartphone. Even when home and the system is not on it is always monitoring. An example is when we were cooking and had some burn off from the oven. An ADT representative called right away to ensure there was no fire and that the fire department did not need to be contacted. That is peace of mind.

I’ve called CS about some questions I had about activating system from inside on key pad. Also I set off an alarm when I replaced a battery in smoke detector wired to system. That incident issued a call from ADT to be sure things were ok inside the house. Both responses were quick and professional. Thanks.

I am MORE THAN VERY PLEASED WITH MY ADT HOME ALARM SYSTEM. They always answer my questions promptly and with professional courtesy. They "walk" me through my problem that I am currently experiencing and schedule the necessary home service need to correct my problem. Excellent personnel.

We needed to upgrade our alarm system and everyone was so helpful and we have been a custom we for over 20 years which was recognized and we decided to stay and we are happy we did. We now have a better alarm system with a remote control and additional Cameras set up which a huge plus from what we had prior.

For many years I have been completely satisfied with the security ADT provides. While my system has unfortunately been out due to door/window damage from the Florida Hurricane Irma, they have understood & waived my monthly fee until this issue can be resolved. Thank you so very much, & I look forward continuing my monthly monitoring service for many more years to come.

ADT took quick action after I had set the alarm off. They attempted to reach me but I was still outside and they also contacted the law enforcement office to make sure there had not been a break-in and they also make a follow up called. I was well pleased with ADT.

We have had ADT for a few years now and they consistently provide excellent service. Periodically we will accidentally set our alarm off. They call quickly to check on the situation and are very helpful when they call. This gives us confidence in their security service!

I hope you do not increase the monthly fee as you have for the last 3 years. I may have to shop around for a new security company. I am retired and 65 years old. How about a senior discount. Your service is great.

Our technician was very nice and professional...we were quoted $99 for the install with no strings attached. At the time of the installation we were given a “recommended” upgrade costing $3,000. I found their approach offensive and unprofessional. If you need further explanation please feel free to contact me directly. The ADP pulse app is also average at beat.

Service technician came earlier than appointment, was friendly, knowledgeable, and serviced our system promptly. We need a new keypad, but the technician assured us that the system was working very well. He said we could order a new keypad when we were ready to do so.

The technician was informative and very professional. My equipment was updated with the most current version and the old equipment was removed from one of my entrances. I was very happy and pleased with the service. I would gladly recommend ADT to my family and friends.

We've been having ADT's service for 17 years now, which was since I built my home. I love the service and the alarm system is user-friendly. The ADT representatives are outstanding and they’re very knowledgeable and friendly every time I call.

We've had our ADT security service for some years. The service package that we got from them has all kinds of things such as motion detectors and devices on the windows and doors. The only experience I've had with the security system was accidentally setting the alarm off when I went out in the morning and forgetting to turn it off. Other than that, everything worked fine. The only time I talked with a customer service rep was when I accidentally set the alarm off. I've had very little need to contact ADT, but when I did, everything was fine. They understood the issue I had and they helped take care of my problem. I'm satisfied with ADT.

When I first signed up for the security system, I was not made aware that Ring and ADT were two separate companies. So, I was surprised when I kept getting messages on my phone that I would have to pay extra for continuation of the doorbell video recordings. I thought everything was included in my monthly fee to ADT. I'm still trying to decide whether or not I want the video recordings.

I am billed quarterly and just wondering why every 3 months, when I get my bill, it always goes up. It's fastly approaching $200.00. I don't understand why. Can you please explain the increase every 3 months. I will be waiting for your response. Other than the billing issue, I am totally happy with the service and would recommend it to family and friends.

I have appreciated all the help and expertise from your staff when I have changed internet/telephone providers. Also quick responses when my alarm has gone off accidentally. My only concern is my system was installed over 20 years ago by Brinks and wondered if there is any no cost upgrades to continue with the monitoring.

After our system was replaced, it no longer sounded a chime after we sent the alarm system when we left and when we returned. Trouble-shooting failed to solve the problem. Scott successfully resolved the issue. He has been the service person other times and he is always professional, pleasant and efficient.

Due to poor AT&T signal after a few years of acceptable signal strength. And perhaps the fire in Santa Rosa the system no longer functioned. After the professional help by both service people and the retention dept, my system was up and running. Your personnel are fantastic!!

Excellent service technician knew what was needed and went right to work efficiently installing our system. Knowledgeable and explained very carefully how to use system, was friendly and cleaned up after the install. We are very happy to have ADT in our home.

ADT service was called after new windows were placed in my house. 1st guy who came was not in favor of using existing hard-wired system ad much as possible. He thought I should change everything to a wireless system. He didn't have enough materials on his truck. He left. I called ADT back and arranged for another technician to come out. He agreed with me to use the old hard-wired system as much as possible. Result was I spent less than half of what the conversion to wireless would have cost. I guess it depends on the tech you get and what day of the week it is. 1st one was a Friday, and the second was on a Monday morning. 2nd one was great.

I called to see if I could get rid of my land line and use ADT cell phone instead. After a lengthy discussion [rep was good] I was given the following options. 1. A device could be put on the system I have now for $173.40. 2. Put an upgraded system with the device I need for $133.66. Well, that's a no brainer however, I was told that because my system was Brinks it should be upgraded. You know the story, Brinks, to Broadway, to ADT. I saw an ad in the Sunday paper saying you would install a new system worth $850.00 if I was a new user.

I called to check on the ADT system for my mother's home. I explained to the gentleman on the phone that my mother was in her late 80's and not in good health. I explained to him that she was living in the home by herself and I wanted to make her feel safe and get ADT, which I had thought was the best. I went on to explain to him that I wanted to pay for this and have it installed in my mother's home. He said "no problem I could do that." He also explained that if my mother passed away during the 3 year contract, I would not be held in the contract. I said that is fine, I went ahead and paid and scheduled the installation.

The ADT Pulse Security system is very valuable. We recently had this installed after having a previous security system that failed to operate correctly. The ADT Pulse system works just like it is suppose to - it lets us know when the doors are opened and the location. I also like the fact that I can link our Nest Thermostat and Ring Doorbell systems to the Pulse system. It is very convenient and easy to make changes or updates via a smartphone.

It's a great feeling to be able to go away and know that your home is safe in the capable hands of ADT. We have always worried about break-ins or fire. These are everyone's worst nightmares. Also it's a comfortable feeling at night to know you are safe while asleep.

I am overall satisfied with service, but wish the Pulse app allowed you stay logged in and not have to always log in and out. The old app allowed you to stay logged in and made it much easier and faster to log into the system right away. I hope they can make the app easier in the future.

We had an alarm trigger because of something we did incorrectly. The person I spoke with was very polite and explained what happened.. After she tried to contact us she notified the local police and they did a routine check.. After checking everything we realized that we had not updated our contact phones since we retired and had changed cell phone numbers. She updated all of the contact numbers and was very polite and helpful through the entire process.

ADT is always right there when you need them. We have been a member for many years now, and our alarm panel has not been working up to par lately. ADT needs to improve on the continuous beeping 24 hours a day to remind their customers that the battery is low. It takes way too long to receive a new battery from ADT. While we await our new battery, we are receiving daily 8:00 AM phone calls reminding us that we have a low battery. It does get very annoying.

ADT has been my trusted security service for over 5 or more years. When my alarm signals, sometimes I am not even aware that I triggered the alarm, being in the garage, I immediately receive a call from ADT asking am I alright, do I require assistance. I love this service. My sister-in-law just installed ADT at her Home because of my ranting about how great they are. ADT makes me feel safe at and away from home. Thank you ADT.

I was very pleased with the upgrade of system. LOVE THE CAMERAS. Was pleased with the installer too. He was very personable & knowledgeable about his work. Cleaned up after himself. Glad for the upgrade of the system. Feel very safe now the cameras are in.

We are seniors living on social security and every rate increase hurts our budget. ADT representative was understanding and compassionate... rate remained. Increase would be credited following month. Why can't we be 'grandfathered' in... such a hurt to our pride to have to call every year... We are only getting older. 72 & 89.

We are very pleased with our ADT service. All aspects of the service are very user friendly and our sales rep was outstanding. We have only had one instance where our alarm went off (dog sitting and the dog got out of kennel and set off motion sensors) and the response time with our local police was great! We also LOVE our RING doorbell and are so glad our rep offered it to us. We will be getting more for the other doors as well. Hoping we never have a break-in but ADT gives peace of mind just in case.

My daughter called you to help her get set up with the app on her phone. All went well. Then I got emails indicating I still needed to change the password. The password she set up stopped working, I tried going on the web site and I keep getting locked out in spite of knowing the answers to security questions, etc. The only solution? Call customer service - VERY undesirable option - awful music on hold - long wait times. And I am not supposed to use the phone at work for personal calls. So I am basically locked out of the app and have no way to get back in!!! BAD customer "service". Very BAD. If I could do it over the web and avoid calling - it would be much better!

We've been with ADT for 14 years and recently spoke with them about upgrading to the ADT Pulse system so that we could have more control over our alarm system when not at home. ADT was quick to offer us a great deal due to our loyalty and the new ADT Pulse system has been installed and is absolutely OUTSTANDING. We now have complete control of our system via our phones, laptops, or tablets from anywhere. We have always had great customer service and professional security monitoring with ADT along with a sense of genuine security knowing they are "on the job" 24/7. Prior to the ADT Pulse system upgrade, we explored all of the "wireless" security providers and in the end, we chose to stick with the best in the business - ADT.

ADT has been our home security service for 10 years. At the beginning, not been familiar with the system, customer service was very understanding and helped us through our "training". I love the panel and the options for your alarm.

This is the first review I have ever left in my life but I am so upset with this company that I feel like I have to warn people with our experience. I can’t say anything about the security itself on account if we never actually got to try the home security. A few weeks ago me and my husband were looking into getting a home security system, we decided to go with ADT after seeing the reviews and thought it would be the best price. My husband called to get a quote and was told the price would $36.00 per month, so we set up for them to come out and install the system. We had to reschedule the date for setup so we called them again and we again were told it would be $36.00 per month.

We have been very pleased with the response we encountered when my elderly husband accidentally set off the fire alarm on our ADT system. Very courteous and understanding response when I called to cancel. At the same time a fire truck and two firefighters arrived which was comforting for us to see such a quick response. They were very kind as well. We highly recommend ADT.

I feel very safe with ADT looking out for my home and myself. They respond very quickly and are very professional. I have had a couple of incidents and they were handled with my safety in mind. I would recommend ADT to my family and friends.

I have set off my alarm two times in the past couple of days. Both times were accidents. Your representatives were polite and caring both times even though they were false alarms. It is reassuring to know they were there if I needed them. Thank you.

I've had it all BUT you never belittled my concerns. Especially to ADT's credit is their guy, Ken **. In my.book, he's part of my family because he takes time to listen and then guide me thru what's next. All these years I've gone from Sears Security, To Brink's and then now ADT. Thank you and Thank you KEN **.

The tech were very courteous and knowledgeable. He readily and clearly answered my questions concerning my system. He also informed me about the wireless system available and the benefits. Also he informed me of his estimated time of arrival and he arrived on time. I feel confident that when I have additional questions I will get satisfying answers.

ADT are always professional, thorough and polite whenever there is a problem at home. Their responses to an alarm is always quick and accurate; they always make contact by calling to ensure that the problem is solve. They follow up with an email. I would highly recommend them to a friend.

We have mostly used our system when we were going out of town. However, we have used it overnight at home on occasion. We are no longer well enough to travel. When I was in hospital, my wife turned on the alarm and felt safe. We had ADT when we lived in SC and when we moved here 13 years ago we got ADT right away.

When I call ADT with a question, the representative is very knowledgeable and pleasant. The ADT Pulse app is easy to use and when I just go out to walk the dog, I am confident that my house is secure.

ADT has always been very dependable and helpful. The response rate is always quick anytime our alarm has gone off. We feel the cost is quite reasonable for the security and peace of mind the system gives us. We also like that the system signals anytime a door opens. This has been quite helpful with small children in the house as we live on a very busy street.

This individual got my camera back on line and working in no time at all. Yesterday I called 3 times and jumped through all kinds of hoops just for the same thing. I was at the point of come get the camera if it cannot be fixed. I trust it is all working now.

Your customer service has been outstanding. I highly recommend ADT. The information I got by telephone from your technicians was very helpful. I hope the long term satisfaction with your product as good as the beginning.

Our technician was AMAZING. He explained everything and helped us save money as well as get the beat bang for our buck. Hands down the best guy I have ever met. He made sure we knew what we were getting, why we needed it and even recommended some stuff. Z from Birmingham is the best technician for anything I ever met and he definitely deserves a promotion to teach other technicians how to be the best and do the best job.

I opened door and forgot alarm was on. By the time I turned it off the company called. They were very nice and professional. I appreciated the way they handled it very much. We are very happy with our service.

We have had ADT service for well over a decade. The system has been reliable as far as the unit working. In that time I want to say the system only required service 3 times. Each time, ADT has had the fault corrected within maybe 2 days and the issues were corrected first time. I had teenagers and at least 3 or 4 times they set the smoke detector off cooking with the oven. ADT would be on the phone within 1 minute.

Our ADT service tech was on time and very professional. He was patient and showed us how to work our updated system. He even cleaned up all the mess from boxes etc. He covered all that was in our owners manual.

Our sales rep was great. He ensured we made smart decisions with equipment and monitoring. I appreciated his demos of the app, and very thorough explanation of the service we were contracting for. Our install technician was fantastic -- overall this was a great experience and I am a very satisfied customer.

I cannot thank ADT enough for watching over me since I lost my Neal. WE never had to worry about our home when we were deer hunting. I will forever be grateful. Every person involved, has given excellent customer service. Thank you so much and I wish you all the happiest of holidays.

ADT Security give me the peace of mind that my home is being monitored for both fire and security. System is easy to test to ensure that everything is working correctly. Staff are professional when I need to communicate issues.

I’m an old customer of ADT. Over the past dozen years I have never had any problems neither with customer service or technical personnel. All ADT employees I’ve dealt with were knowledgeable, professional and friendly. Thank you very much! Keep up a good work.

Service was good and quick. Very informative about how to use the alarm system and setting your phone up to check on the system while away from home. Customer service was great and very helpful when I asked any questions. I am very satisfied with ADT and the alarm system.

Have had ADT Security for many years. No problem so far. I also have other friends that have ADT that are happy with the service. We're each other's emergency contacts. It's nice to have peace of mind that helps available for you when you need it.

This is the second house we have had that we have had protected by ADT. They have been most responsive when we have had questions or needed changes. We thought we wanted to go wireless but found the cell service they use wasn’t reliable in our area. They changed us back to landline with no fuss. Anytime we accidentally leave a door ajar we are notified immediately. They have very good safeguards for our protection.

When I contacted customer service with my billing concerns the ADT Representative did an excellent job explaining my different options. She reviewed with me a one year contract through a five year contract. Also, she thoroughly explained to me what I could do if I moved to another residence. I definitely want to continue my contract with ADT because of the home security it provides and their customer service.

The problem I had in my home (for the first time) was not solved despite multiple visits by ADT technicians. How can I trust a company to solve my home security issues if they have trouble solving it, asking for charges for a problem NOT SOLVED when there are multiple competitors? Yet, ADT gradually increases the monthly payments with no improvements in their system.

My alarm warning chime kept sounding and a low battery indicated notice was displayed on the control panel along with a telephone number to call for assistance. I called the number and was told the chime was an indication that the battery had a low charge and I was asked if the power had been off. I told the lady I was speaking with that I had turned the power off while I worked on installing a new electrical outlet but that is was off less than 30 minutes. She ask how long since the battery was replaced. I told her that it had never been replace to my knowledge and we have had the system for over 12 years. She told me I needed a new battery and started the paperwork to have one sent to me - AT NO CHARGE to me.

My alarm was set off accidentally, and ADT responded very quickly by calling me. This happens every now and then when someone in the household opens the door while the alarm is still on. ADT has never let us down.

I've been an ADT customer for 20 years now. I’ve got the wireless fob for setting the system up outside and a number of different zones, and the motion detector inside the house. Thier reps were very good and very easy to understand. They’ve always been good at explaining things to me. They’ve been very, very good at getting back to us and their response time was great. When we were on our way out for a trip and we didn’t want the alarm to be going off while we’re gone, they were out here within a day and able to find the problem and fix it and we haven’t had any problems since.

I had ADT for a long time and I like that it works. Their reps' attitude has been good. I’ve had installation when it got struck by a lightning two or three years ago, they took care of it and they replaced everything. As long as it works, it’s a good tool and I would recommend it.

ADT was most helpful in helping me to cancel my current contract due to a recent life change. I very much appreciated all their help. I would use ADT again in a heartbeat to provide security to my home.

The feelings of safety and security are the best things about having ADT Security Services. I have had a couple of inadvertent alarms that I caused myself and I received a call from the monitoring staff in less than a minute checking on the alarm. They makes me feel good about the service.

Called ADT on a Monday morning and spoke with a representative about getting system put in as soon as possible. They were at my home and installed system by 5 pm that day.Tech was excellent in showing how to set up online account and application. Excellent customer service.

I am very pleased with ADT and have been for 20+ years. Very professional, courteous and the response time is outstanding. I think the twenty years speaks well for my association with the Company. I also want to thank ADT for utilizing American representatives who speak English and are easy to understand. The service personnel are also to be complimented.

I have had no problems with their service. I called in one time because an alarm was going off with no reason. They walked me through a correction process and when we finished I discovered it was carbon monoxide alarm low battery. The company upgraded my service. They call quickly when the alarm goes off.

I recently had trouble with my garage door opener module. ADT (Lavar) came out diagnosed my issue, got me setup with a replacement module and made sure the rest of my alarm system was functioning properly. Great professional customer service.

The monitoring side of your service is spot on. My dissatisfaction is that I got the new customer package at the beginning. Now that I would like to upgrade and add some sensors to improve my house coverage, I find that the cost of even adding one more motion sensor will be an absurd amount. Second we had an outage caused by the fires in California. The Cell towers were taken out by fire. I never lost cell phone service so I assume that the towers affected were the only ones supporting old technology. It would be a good idea to upgrade the cell system or replace the old equipment in my house to work with LTE cell signal. Another good idea would be to allow my system to use my always on WIFI. Not having my system connected to your monitoring service made the system useless.

The local tech is just fine and knows his stuff BUT the main office and alarm performance is lacking. Now, I have to wait 60 days before I find out how ADT intends to handle my complaint! In the meantime, Simply Safe looks better and better to me.

ADT is a great home security company. I've been a happy customer for 7 years. It would be nice if they replaced your keychain remote every few years lol, I can't see off and on on mine, but it still works. Thank you ADT.

We live on a 4 house stub street with no hardline phone service. ADT set us up with a control box with a cell phone connection. It kept not working. They came back and installed a wifi control box upgrade at no additional expense. Way to go ADT!!

I've had a couple of episodes with my alarm going off and had immediate response from ADT. They called the Police and followed up to ensure that I was satisfied with the service. Having ADT has prevented people from attempting entry into my home. I had two service calls when I replaced two door frames and I got an immediate response to wiring the new doors.

I had several packages and did not turn off my alarm quickly. As a result ADT called to be sure everything was ok. I was glad to know how quickly they responded to the alarm. I am very confident in ADT.

Our family has always been pleased with the monitoring alarm service provided by ADT. Any time that we have had an issue, ADT has responded in a quick and efficient manner. We cannot express the peace of mind ADT provides us.