ADT Reviews

My husband and I were both out of work and we kept calling adt security company. I’m disabled and get SSI and my husband ran out of unemployment. We kept calling and explaining this over and over if we could give back their stuff and we would be shut off. Well that wasn't at all possible for them. They could have cared less about our family losing our home and having to go get food from local shelters. Instead they took us to court and wanted 2000 back but their lawyer felt bad and only made us pay 1000 for not even having their service...this is so wrong on every level...

I got a call from of their sales representatives the other day and they agreed to pay to cancel my current contract with the existing company and so. However, before signing up with them, I looked at their reviews on Yelp. The reviews were all against them. So, when this sales representative called me to confirm the purchase, I confronted him with the reviews I read on Yelp. You would not believe his response, he said "whatever man" and HUNG UP. Prior to this call, this person had called me and when my wife picked up, he lied to her and said that I had committed to ADT services (which got my wife very confused). These guys would LIE to earn your business and all the reviews on YELP are TRUE.

I've been with the company for 2 years and over half of this length I've spent trying to get out of the service. I've sent in letters, talked with TERRIBLE customer service representatives and have gotten nowhere. It's so crazy to me that a company that charges way too much for their service can't do anything to help out their customers, even those with circumstances that can't be changed. No matter what you are locked into their service that keeps renewing without your consent. My only option was to cancel the service and be sent to collections. DO NOT GET SERVICE WITH ADT! Their sales reps will lie to you, and their customer service reps will not help you! This company is the worst decision I've ever made!

I am concerned that a fraud was committed when a person disguised themselves then installed my alarm system at **. The person (**) whom came to the house was dressed in ADT apparel, drove an ADT Truck with the ADT logo. I showed him the ADT website from my computer and the special online, and he explained that I would receive the deal on ADT website that it would be credited to my account. He never told me that he does not work with ADT nor that that special would be honored. I signed contracts that have the ADT logo, and appear to be from ADT. I received a packet which has the ADT logo and color scheme as well.

I have been in contract with ADT security for 14 months and have another 22 months to continue but I am not receiving service I should as repairing work has not been done after repeated complaints. I want to exit contract but now they are not allowing me to do so. I like to explore my options for this matter to solve it quickly. They have given me options which I don't think are suitable to me as they have asked me to extend my contract and providing me service in functioning status.

Called to cancel. Lost home. Moving into hotel for awhile. Have contract need to cancel without an option. They I need to still pay a 1000 or the monthly bill. They still wanted money and not to help out in need and all the people I talked was rude and said pay no matter what if I have a home or not - they won't do nothing. WARNING DON'T GO TO ADT. THEY WILL SCREW YOU AND NOT HELP. TO THEM IT'S ALL ABOUT MONEY NOT FAMILIES. GO SOMEWHERE ELSE.

This is by far the worst company I have ever dealt with. I had a home security monitoring system and entry camera installed in October 2014 after a home invasion. The system never worked - It would not set and I was constantly getting messages that the system was offline. The camera that was supposed to be wireless never worked. The technician finally ran a wire all the way around my home to connect to the main console and the camera still would not stay online or transmit a proper image. I have spoken on the phone at least 10 times, I have had techs to my home at least 4 times. They will not come out again unless I pay them several hundred more dollars.

Moving into a new neighborhood we had a sales rep come to our house to offer us a 1 year service for 48.70 a month. We had a system already installed and they said this would “be no issue". Well it took 4 techs to come out over 2 weeks to try and set this up. Eventually everything worked and they credited us 1 month for the inconvenience. GREAT! Months later the alarm went off due to a hot shower and they called both me and my husband’s number. False alarm. So at this point I know they have BOTH our numbers and the system DOES work.

I called Fresno office for estimate ($1500-$2,450) depended on equipment. They came to install while I was bedridden recuperating from serious health issues in addition to being on major pain medications. They proceeded to install system without my authorizing and extra equipment. ** the sales manager and ** his cohort installs an $10,500 system for an 8000 sq ft home(mine is 2500)! This was told to me by ** their Funding Resolution Specialist. The highest alarm price he ever witnessed was under $3,000.00. I was not coherent and they were even answering my phone and door.

I called ADT for general information about getting their services a couple weeks ago. After an hour of being on the phone with them, I agreed to pay $106 dollars to sign up and have a security system installed in my home and I was advised that this security system would cover the entire home, all windows in the living space, all windows in the basement, the basement door, garage door, the front and back doors. They also threw in free fire protection, two key faun remotes, a lifetime maintenance service warranty, two $100 Visa gift cards, a wireless uplink (cell phone tower link), and pulse for $52 a month on a three year contract. All this to me sounded like I got a pretty good deal.

Safeco, a company associated with ADT, sold us the product. Following installation, ADT billed and was to provide service. The system has been unsatisfactory since shortly after installation. Periodically, it emits an ear piercing high pitched sound, accompanied by a message, "Long Range Radio..." We wake up to this in the middle of the night, have it occur evenings and weekends when at home, or come home to it from work. It is not an alarm - ADT does not call. It is a message alert. We were told it was not their problem and if any of our neighbors has satellite TV, a ham radio or if a police radio were nearby any of these things would interfere with our signal to ADT.

First of all I don't appreciate being threatened with collection for canceling your service which was shoddy and not professional... your equipment is junk. I REFUSED TO PAY $1371.51 for early cancellation even though I signed a contract which was not properly explained to me. Only had service 3 months And this warrants a Cancellation fee of $1371.51. I was tricked into this contract on the premise of only a Installation Fee of $99.00. I will be contacting the BBB and Reporting this. If this is the way you treat Customers that are not satisfied with your service then you won't be in business very long. Oh I will be sending you a bill for repairs for the Holes you put into my Walls Which I asked not to have done.

ADT does not tell its customers that a permit number must be on file for the police, fire, etc., to dispatch. I've had the system for 3 years. I had no idea ADT needed the number -- they told me while the alarm was sounding. Going to a competitor.

I have had ADT since 2001 and was satisfied until I upgraded to a wireless system. The alarm from the portable key pad was so weak it could only be heard in one room. The siren was disconnected to my dismay. It had taken one month, numerous calls, to get this resolved. I have been made to feel insecure in my own home, by my security system. No one seem to care about the customer.

First 3 years with this company was just so/so. We always had problems with our system not working properly. ADT would blame the phone company and phone company would blame ADT. We wanted to get a new system so we decided to see what ADT had to offer over Time Warner. They gave us a resonance price and said it would come with an outside camera and a tablet to control it on. After the installation... the guy tried to put the camera on our house on our stairwell plugged into a wall? How does that help anything... It was supposed to be mounted outside. No tablet. They left a huge blinking station on top of my printer plugged into a wall outlet again. So if the power goes out, the whole system goes off.

The company because it has become a household name has no regard for loyalty. If a customer has to remain a customer for 2 years before experiencing the same perks as a new customer then what is the benefit to existing customers? I have had ADT at one location for a year. The current promotion that is running for new customers is free installation. I unfortunately had to pay installation costs because I wasn't a 24 month customer. It is sad that in today's business world it's all about making money only. I would not recommend this company to anyone and I will remain a customer for the "new" 24 month period and then I will be discontinuing my service. I will find another carrier to handle my security system.

They are wonderful to you until you become a customer. I purchased a system in December of 2014 for nearly $7,000.00. It hasn't worked properly since installation. Now, over two months later, it still isn't working properly. I've spent all this money and have NO security...... 45-minute wait times when you call in with a problem, techs who don't show up or even bother to call after they had you wait for them all day, customer service reps who say you aren't their customer and that you don't have a service appointment scheduled (how would they know if you aren't a customer????). Stay away!!!

They told me they would run a soft pull on my credit. Then my broker called saying my loan was in question because of a new inquiry on my credit. ADT lied, it wasn't a soft pull and will affect my score. Also, they were more than pushy and trash talked Comcast. Unbelievable. I cancelled the service.

Just got the ADT system installed Saturday. Paid $1200 for shock sensors on all the doors and windows. The technical left off one of the windows so I had to argue with ADT to come out and put one in at no cost. It was installed today (Wednesday). He warned me that he would trip the system while he synced the sensor. He tripped the alarm at 11:18. He left right after the installation. I got a call at 11:22. That's a 4 minute delay. Had this been an emergency, 4 minutes is a long time to wait. Not to mention, we were told the response time is within seconds. Also, I called them to ask about the response time and I was told it is between 30-90 seconds. I was also told "sometimes they are backed up and can't respond right away." Not what I want to hear when I am being charged so much and it concerns my family's safety. Lucky for me, today is the last day to cancel and I did. I would reconsider ADT.

Contacted ADT for home security. I was promised that an agent would come to my home and let me choose among 17 different video surveillance cameras. Had to pay $105.44 for an agent to come and install/explain the system. Was promised that the fee of $105.44 would pay for the installation with 1 video camera included.

First, when I called to inquire about new services, I was told that the equipment was complimentary. Flat out NO cost for what I needed. On installation day, the technician came to my home and started drilling holes in my walls and installing the main boxes right away, before even sitting down to discuss equipment options/costs. I was beyond shocked to later find out that to get a total of 4 door sensors, two window sensors, two motion detectors and two control boxes it was going to cost me over $400 out of pocket (and that was apparently a deal since the retail price was twice that much).

I have had ADT for 13 years. Recently I wanted to upgrade to their Pulse System. I never imagined how incompetent and lackadaisical their customer service would be. For example, I got an email for Free installation of their Pulse system. I responded with a consultation request but none ever contacted me. So today I call back and they tell me the special offer is over and have to wait when it happens again. How many small businesses would still be in business had the owner responded like that?? ADT customer service is just atrocious!! Will be replacing my security with another company.

Watch out for early termination fee. I did sign the contract 17 months ago. However, I was not told how to calculate the early termination fee. The fee is over $900.00. I don't want sympathy. I just want to say be careful when you deal with ADT.

Adt sucks. They always hired a subcontractors to do the installation they canceled my service for non payment and send me collection so I call them and pay on full my for the 3 year. After I pay I call adt to put back my service and they keep transfer me to a different extensions and they don't know anything about my account. Be aware of this stupid company.

In 2012 I signed a 3-year contract with ADT. In the first two years they doubled my cost of monitoring and tried to cancel and they were going to charge me a outrageous early termination fee. So I did not cancel and they lowered my bill by $30 a month to keep me happy. I was happy till I seen after 3 months they are slowly increasing my bill again. It's already $10 dollars more than what they lowered it to. I have 2 more months and my contract is up and cancelling it.

We moved from our home November 1, 2014 and I have many hours on hold to cancel the device and stop the billing. I was given a bogus address and the letter was returned. When I called to get the correct address I was assured it was taken care of. Three months later we are paying for a service that we are not receiving. How is this any different than someone breaking into my home and stealing from me? I will never use them again and I will tell everyone about terrible service and treatment.

We have been ADT customers for nearly 9 years and have had the quarterly fees automatically deducted from our bank account. After a credit card change a year ago and updating ADT, we continued to get billed for nonpayment and late fees. Finally fed up after getting a service interruption notice. We made the call to cancel and were told we had an unpaid balance. How can we have an unpaid balance when they've been deducting the fees from our account? No one seemed to understand our frustration. And of course we were told about the early cancellation fee which we will not be paying. Horrible customer service and poor service overall. How can a company which relies on computers to provide security monitoring services not seem to manage electronic payments.

I signed a 3 year contract with ADT and had numerous issues with them. I eventually moved on military orders which enabled me to get out of the contract. The issue was with the poor customer service and quality of the products. The products were cheap and ineffective. The sales rep in Pensacola was horrible and not helpful. When trying to get a refund for the remainder of the contract, I made at least four calls over a period of six months to get a refund and always promised that it was in the refund department. No refund and it has been almost 7 months since I left ADT. I would not put my money in the hands of this company ever again. There are better competitors that will gladly produce better results. Don't waste your time with ADT.

In September, 2014, we paid ADT over $1,000 to install wireless window sensors. In December, I contacted the police because my sensor sounded, indicating that someone had entered a window or door. After police and neighbor arrived, it was determined that the window sensor had sounded without the window being opened. It continued to sound for most of the night and intermittently to this day. ADT has come out three times and has failed to fix the problem. If that isn't bad enough, we received a bill in the mail for almost $200. (We were told that we wouldn't be charged.)

Our problems began with repetitive open door alerts when no door was open. This fell back on their installer (apparently a contractor). He had used "old equipment." He replaced the equipment and all the batteries. After 90 days he's off the hook. As the seasons changed, so did our alarm service reliability. This time because of "expansion due to humidity" the air gap on the front door became too wide. The story goes on and on. Every time we needed service it was 2 weeks. The last time they actually apologized and gave 1 month's credit for all my aggravation. I am now on the last month with ADT. I will be much more careful whom I select next time.

If you want to have a home security system installed I would suggest to NEVER have Protect Your Home or ADT for that matter install anything. I could write for an hour on why but I don't have the time nor would you probably want to read all the details. So I will include the main reasons why I suggest NOT having "Protect Your Home" or "ADT" install your system. They will lie to you just to get you to buy more and newer equipment. The installers took 8+ hours to do a two hour job. I never received my $200 worth of gift cards. Promised a military discount but didn't give me one.

CALLED FOR TECH SUPPORT ASSISTANCE REGARDING OFFLINE CAMERA SYSTEM. Connected with tech named NICK. Between my manager and I, we have been in the service industry for over 63 years combined. We immediately recognized Mr. Nick's frustrated voice tone. He was hostile, very impatient and demanding. ADT must monitor this regrettably behavior by identifying these frustrated employees (reviewing recorded clientele phone conversations) and by offering some type counsel and therapy in this specific case Mr. NICK. I will certainly have consul to review our contract(s) and as specified and written by law, we will be ending them accordingly.

Purchased my home in 2011. ADT was already installed. I did not want the service. This was told to their rep. numerous times when he comes to my door. 2013 I had new windows installed. The wires were cut for the ADT. The rep.continues to come to my home more than once a week. My daughter keeps telling him that if I want the service that I would call & she relays this to me because I am at work. The last few times he has argued w/her stating I have not called. That evening the equipment started beeping almost every night. He came and told her that we live in a very bad crime area. We (elderly) need to protect ourselves.

I've been trying to cancel my services for over 2 months & these people go to ANY LENGTH to pass your calls & gaff you off. They intentionally fail to provide you with the information you need to get rid of them. Their service simply SUCKS & they have NO CONCEPT OF CUSTOMER SUPPORT. Their only goal is to try & keep you enrolled in their services. DO NOT USE THIS COMPANY!!! I would rather throw money in the trash than pay these people another dime.

I saw an ad on tv for a 99.00 installation special ADT was running. I called the number and within two days had a guy at my door. The guy took out all of my smoke detectors and took out both of my keypads... He then tells me that ADT can't use my old equipment and in order to install the replacement equipment it would be $2900.00. I told him I thought it was 99.00. He said, "only if they use the existing equipment." I told him I didn't want to pay that and to put the old equipment back. He said they are not allowed to install non ADT equipment. He said he'll call his supervisor...

After 11 years of service I was afford an upgrade and I agree to it. A technician show up and replace my system and sensors. He tested the system and couldn't make it work properly. Since it was late he told me he would return first thing in the morning but that never happen. When I contacted ADT and told them the system wasn't working properly they told me that I could still use it but it wouldn't work 100%. I ask to have someone over asap to repair the system and make it work properly. No one show. I been calling since then for a total of 7 call and still no resolution. Last time I called I was told the only way to take care of the problem was to pay $325.00 for past due charges to a service that I couldn't use. Now I have received a collection letter for over $1100 and customer service can't find any of my previous calls and won't give me a resolution to the problem.

Website advertise SALE price Free installation, but when the sale man came out, additional $80 for windows, then there is an additional charge if you don't have a land line. Now the $24 is up to $39 which we verbally agreed upon. This is a small 2 bedroom college apartment. But then my credit card gets charged $58 a day after they install the system. The windows are not working. I called the installer back, but no reply. Then notice the charge on my credit card 3 days after the charge hit my account - I called, but was told to call back to retention on Monday. I was told you "signed a contract" and only had 3 days to cancel after you signed it. Does that make any sense - took them 2 weeks to install and the unit is not working. I am being billed more than what I verbally agreed to. They do not care. Sad customer service. She did setup to have a service tech call. But I am still waiting.

The worst customer service I've ever experienced. I called for a service call for our cellular unit. The appointment was schedule for a Friday at my business. No one showed up all day. At 4:30 I call and I get "he will be there any minute" - @ 6:00 still no one. I call again Monday, I get "your service call was rescheduled BY ME on Friday for Tuesday the next week". Really? Complete crap - they just don't care and their technicians are apparent liars. They were even late arriving to come install the system. I should have seen that as a sign.

After several incidents in the last four months with little to no resolution, a tech came to fix our system. The tech was friendly and efficient, however, 10 minutes after he left, the police knocked on my door saying ADT sent an alarm saying that there was a hold up. This is the 2nd time this has happened since November. Now, I'm going to be charged another $350 by the town for ADT's false alarm. This is on top of not having service for the last 3 weeks and temperamental service since November. I called and spoke to 2 managers and they were unbelievably disrespectful and discourteous toward me. So much for 5 years of customer loyalty That clearly means nothing. As a result, we are terminating our service.

ADT double charged us for our installation. They took out over $9,000 out of our account and said it is going to take 3 weeks to get it back. We are furious. They said that they can't do anything to put it back faster. The account they took out is what we pay our bills and they told us there is still nothing they can do.

I had ADT for over a year before finding out that they were charging and not monitoring my home. I cancelled in Sept 2014 and the rep said they would "credit" my acct. I told it was unacceptable and I wanted a refund. I never got any of the free month that all they would do. January 09, 2015 they took another month's charge. The rep said because it was their mistake I would have a refund to my bank in 3-4 weeks. Nothing. I have Wells Fargo working with me now. ADT is useless and borders on criminal. I have never heard of a company that will not refund for services not received. BEWARE!!

First, when the system was installed the tech basically harassed my 22 year old wife while I was at work. Nothing worked correctly so another tech had to come the next day. Alarm went off 10+ times still "accidentally" - I even did a test on the window shock sensors, bumped the window a little too hard and out my hand through it, but yet no alarm went off!!! Very very very rude and customer service! Invest in a few pit bulls to guard your house before you throw away $50/month to ADT! You will thank me!

We decided to get alarm activated in our home again, and since we had ADT before we thought how easy it would. The sales people over the phone told us it would be $100 to upgrade our system with the credits from the old system we have. Ok, so the salesman gets out here - does the stupid start high price and came down to $500, remind you ADT on the phone said $100. So we tell the guy hello No, so he calls his boss and knocks it down to $200 ok, $100 more for a few extra security items. The guy is bummed as he learns his second job of the day was canceled and took his time installing our system. The next day we began having system troubles and called in and they tell me several days before someone can get out, conveniently all appointments were after rescission period expired.

First off I was lied to by the installer, I was told that there is no problem with going month to month. I would have kept the service indefinitely but I do not like contracts. I called "Protect your home" and they said no you will always have a contract....well that's great seeing that I work overseas and have minimal phone time with a sat phone so I have no way to fix this. Thank you for lying to me. I want nothing to do with them any more. I do suggest if you are looking for Alarm services FIND SOMEONE ELSE. DO NOT use "Protect Your Home".

While sitting at my home desk Friday morning, 02/13/2015 my home security system began alarming. I rapidly checked throughout my home and found no intrusion. The security key pad showed that zone 2 had been tripped. I checked zone 2 for any faulty indicators, but I found none. I phoned ADT and spoke with an agent. I stated that I will require an ADT technician to check my system. The agent stated that a technician can come, but not until February 28. This ADT Pulse security system was recently installed 02/04/2015, just nine days ago. While installing my system, the technician stated that he is being kept very busy with installations of the Pulse system. Apparently, ADT's techs are too busy to meet the needs of a 12-year customer!

In 2013 my company was getting random calls from the police department because our alarm was going off 10 to 15 minutes everyday after the office was closed. We tried contacting them through customer service and was passed from place to place with no resolve. We were told to call the local branch. The local branch was nothing more than a sales outlet for these crooks. Call after call and email after email no resolve. Their people just pushed us from place to place.

This is not a genuine company. I am in the process of moving to another state, when I decided to cancel my account. The Drama began, first very very unprofessional costumer service. They keep transferring me to different agents, finally one of them said that I have 3 years contract which is not true, and that I have to pay 75% of the remaining balance as cancellation fee. My advise to everyone who's looking for security business PLEASE STAY AWAY FROM ADT.

The system never worked from Day 1, but they insist they have to charge me if they come out. Finally, I'm done with my 2 year contract and they won't let me cancel over the phone.

I had a horrible customer service experience with ADT. I called to reset my "ADT PULSE" password as directed by an email (unable to reset myself via website) only to be transferred to technical services dept. and put on eternal hold. All the while having to listen to the continuous loop of ADT propaganda stating "always there" and "unsurpassed customer service". How ironic I found this to be. I was put in hold 3 different times by 3 different reps for an approximate total wait time of over 40 minutes for absolutely no help. I called a different number on my 4th attempt to no avail. At least this time I talked to a rep who seemed to care about my plight.

After ADT came out to put a sensor on my garage door the technician gave me a key fob for my car that I can use to arm and disarm whenever I leave the home. The technician at that time gave me the key fob but forgot to gave me the cover clip that was included with the key fob for my car to clip it on my sun visor as well as the cover will protect it from accidentally hitting the buttons. I called ADT customer service and explained the situation. They scheduled an appointment over a month ago for someone to come and drop off the clip for the key fob. I waited for half a day on the first appointment and nobody showed up. I called customer service again and told them. As per them the technician noted that he was here, whereas I was at home all the time waiting for someone to show up. Anyway they rescheduled another appointment and again I waited the hold half a day and nobody showed up.

House ADT stickers. Robbery. My next door neighbor (no alarm, 74 yrs. old) got her house ransacked today while she was at work. I called my ADT rep/office and asked for more ADT stickers for my windows (paid since 2011 for service). Never received any new stickers or signs. I asked for some new ones very nicely ($32 each). I was told I was only allowed 8 per year and I could have no more than that. Wow, wow. wow. $2000 worth of monitoring 2 bad calls and now I can't get stickers. I guess it's time to look for another service. Oh yeah they DID say that they would sell them 2 me. LOL. Very disappointed. Let me know what you think!!! Leave notes here so they can see we are united.

We are new to The Woodlands and are desperately trying to get our very expensive ADT/Safe Haven security system up and running properly. It seems ADT's subcontractor, Safe Haven Security, installed a security system that will not work with our original ADT system, and now, neither party seems willing or able to help us get this resolved. Would love to know if there are others in our community who have concerns with a security system installed by ADT/Safe Haven and if it ended with a successful resolution.

I'm just really disappointed in ADT. Had them before...no problem. Now Billing Department goes into your account Unauthorized. Whatever you do, be careful giving your checking account information. This has been a serious unfair situation. Never Again with ADT. Look for another security service.

I have had ADT for only 4 days now and it has been a terrible experience! The equipment cost 3 times what initially quoted to me by the agent when I first agreed to have ADT installed (even though i provided the same information to the agent on the phone). Subsequently to installation I did some research and found comparative products by ADT competitors at a fraction of the cost. I called ADT and asked to cancel my contract and the unhelpful agent told me it was day 4 and I had only 3 days to cancel. So basically ADT wants to lock me in to a 3 year contract for a product I do not want and have not even had for a week.

When I originally signed up with ADT 8 years ago, I was told that when I move they can move the system for me. This is partially correct. They will move it for you but your contract starts over each time. So because I move a lot due to my job, I am going on 8 years on this "2 year contract." When I moved this last time I was told I was signing up for a 2 year agreement. Which is what I agreed to and explained to the sales person that I get relocated frequently for my job so I really wanted 1 year. Which he said 2 was the minimum. So I signed up.

Kiril knocked on my door 4 years ago and said that he can give me the best deal as he is a manager. He got my credit card information and signed me up and said that I will get a check from him for 150/year for the next three years. I never got the check and its been almost 4 years. When I called him last in 2013, he said that his security company got bought by another company and all that story which meant nothing to me as a customer. I am switching from ADT today. Honestly 150$/year is nothing but it all comes down to integrity and keeping your word. Even one or two individuals like this could spoil the reputation of a big company as has happened in this case. Stay away from ADT.

In July of 2014, I was the Chief Clinical Officer of a local hospital in St. Petersburg, Florida, preparing to move locally. Unfortunately, I made the horrible mistake of choosing ADT. At the time of my move, Bright house security, with whom I was an existing customer, could not install on the move date, two weeks later. I contacted ADT, (not sure how I fell into the "Protect your home" black hole), and scheduled installation for the move date, not wanting to have a single day unprotected.

When I first spoke to a rep from ADT, they asked me what the reasons were for wanting a home alarm system. I answered, "the sign they are SUPPOSED to put in my yard to deter criminals." The rep who came to my house to install it gave me his cell phone # and told me to call if I have a problem. I have been trying to reach him for over a week now. I left multiple messages on his voice mail and text messages which he has yet to answer. Then I called ADT, spoke to someone about the sign, he said they would mail me the sign(s). First of all, it isn't my job to put up the sign. That's what I pay them to do!!!!! Speaking of money, when they wanted to collect my money, they instantly got it. After all this trouble of phone calls, emails, I'm so disappointed with ADT customer service. I would NEVER tell anyone to ever get ADT!!! I never received any paperwork from the tech guy who installed the system.

Due to someone entering wrong password of Silverman rather than the real password of Doberman, my father and I were stormed by the Englewood Colorado police department in January 2010. Thank God one of the cops knew me and that was my house. A few weeks ago, I got a flier from ADT. I called to get off their mailing list. They offered me any bait to buy their FREE installation package for 99 dollars. They badgered like how I imagine Satan does to get your soul. When I refused over and over, the very rude supervisor made lots of fun of me. "Why did you call ADT if you don't want it? Don't you want your home secure? Or not!" I said I'd called to get off their mailing list because their product almost got my father and I shot and he acted like I was making it up. He was horribly rude. Their fob failed in Colorado. The wrong pass code was entered on their end. And the wrong password. Incompetent! And they're the most expensive. Don't get ADT!

When I read other reviews about ADT I just took them with a grain of salt. BELIEVE them! When you have a problem with the system it will take at least a month to get service and who wants to go a month without a security system that you are paying for. They came out and set up service and we DID NOT buy ALL of the bells and whistles but we got all the doors set and the "glass breaking" sensor. All was well until it started having "Connection" problems. This went on for months. Service was called and it took 3 weeks to come out, we were running late from work and could not quite make it back to meet the service man and we called them to let them know early enough that the service person would not have left to be on the way. He cancelled it and said he would call to set up another date. He never did.

Rented a home that already had ADT in it. Landlord warned us that if we call to start service, there were 2 window alarms that she tried for MONTHS to get replaced and never could get them out here! Called and explained, they said it would be a "Take Over" and $99 would cover our whole house with NEW updated equip... 7 hours into the install, I get a bill for nearly $1400!!! WTH??? He said that $99 only covers 2 doors and 3 windows! Okay, we have 5 doors and 13 windows!!! I said, "why did you replace ALL of them?" He said "the new alarms wouldn't work with the old!!" Contacted my Landlord, they were only 3 years old!!!!

My ADT system is currently beeping incessantly asking for battery service. ADT will not replace the battery unless I renew my monitoring service. They didn't want to discuss my concern of having equipment installed less than 5 years ago that is so antiquated that you literally cannot replace the battery as my means of safe keeping. The manager said there was nothing he could do for my battery concern. Seriously trying to get me to sign up for at least $1200 in monitoring for a less than $20 battery.

First off, I received 2 calls from this guy Antonio (a manager) as he said. The first one, I hung up, because I couldn't hear anything. He called again, without saying anything, he said "We're going to shut off your power in the next 40 minutes." I was like, "I'm sorry, who is this?" Then he said, "I called before and you didn't let me tell you the reason." Then he explained who he was and he said he was missing a payment for January. Which my company sent 2 checks in the same envelope on December with the account number on both and the month in (). I told him this, then he said what check number. Of course I have to look that info up.

I signed up for a 'wireless' package from ADT. The day of installation I was at work. When the technician arrived he informed my wife that the system would need to be hard-wired into our router. Also, they did not have the correct system available at the time and wanted to install the lesser system until they got the one we agreed to in stock. As this was not what we agreed upon, my wife asked them to NOT install anything until I was able to sort out the issues. They have not gotten back to us or returned my calls. I have called them 3 times and was assured all 3 times that a manager would call me back. It has been weeks since I've heard from them.

I lost more than 10000$ due to ADT system did not work when I needed it. Someone breached in and spend more than an hour in my store stealing every thing and the Alarm never worked. And the worse part of it when I called the ADT customer support to check why the system did not work, they said that they did not receive any signal.

I called ADT to fix a camera problem. They sent a service tech on 21 Jan 15 & 27 Jan 15, same clueless guy. First ordered part then claimed it was defective. Looked over my shoulder while I was logging in, asked for my code. Still not fixed! Was told couldn't cancel contract. To current monitoring though!

Tried to cancel service 4 times after a tech they sent to my house screwed up my service - the worst.

They are the only company I've dealt with that makes Comcast service look good. When my system failed me, a door was left unlocked and the system failed to alarm when opened, it took hours of calls to ADT and talking to over 10 different people, only to result it them telling me they do not honor their 6 month money back guarantee. Their guarantee clearly states that "any customer or service related issue they cannot resolve" will result in a refund of your service fees and canceling of your contract. Apparently the customer doesn't get a voice in whether they have a service related issue and how well it was resolved. ADT refused to cancel my contract, despite my extreme dissatisfaction and a theft that occurred while the system was activated. I do not trust them or their system to protect my home and assets.

I hope anyone researching this company to consider them as their home security provider will LOOK ELSEWHERE. Here's my truthful and honest experience with Protect Your Home:

ADT has been robo-calling my cell for days, regarding an installation service I did not request. Phone calls to the company did nothing to curtail the calls. If they can't get this right, how good can their product be? Use them at your own risk. Or better yet, photo copy their logo and stick it in your windows. It'll give you the same degree of integrity at a fraction of the cost.

Watch your bill and save your contract! I have had 3 bills and not one correct. I have called to point out the error, the phone attendant agreed to the billing mistake and instructed me to check my credit card for refund. Two weeks have gone by, I receive yet another bill and when I check my credit card account, it still has not been corrected.

I have had ADT for 3 years, tried to cancel because they have went up almost 10 dollars since I signed up. I cancelled on December 24...I didn't REMEMBER the code word since I never used it in 3 years, so I had to send a letter in. NOW TODAY, January 26th I received a bill and of course they are saying they never received anything. I have the email in front of me....so I am given another email address that was not a even a REAL email address. On the phone now!!! CRAZY!!! Would not go back with them because of the customer service!!!

I am a friend and neighbor of a person with ADT who leaves her home in the winter and I'm responsible for it. Recently her car was broken into and her remote entry (key fob) was stolen along with a lot of information she had in the car like her address. I call ADT to find out what they can do to make sure the house won't be broken into as well, since the criminals now have the remote entry. They tell me they can have a serviceman out to change the remotes entry number in 10 days! So basically the house is just suppose to remain at a high risk of being broken into for close two weeks because they don't have enough tech staffed to make sure you're safe. Wow! What exactly is my neighbor paying for if it's not safety?

I closed a business location (**) in June. The new tenant arranged for ADT Security service at this location. The ADT rep was at the location in June and was informed that I was leaving the location. ADT continued to charge my credit card for months afterward. When contacted, the ADT employee refused to refund the overcharges amounting to several hundred dollars.

I had a horrible customer service experience with ADT. I called to reset my "ADT PULSE" password as directed by an email (unable to reset myself via website), only to be transferred to technical services dept. and put on eternal hold. All the while having to listen to the continuous loop of ADT propaganda stating "always there" and "unsurpassed customer service". How ironic I found this to be. I was put in hold 3 different times by 3 different reps for an approximate total wait time of over 40 minutes for absolutely no help. I called a different number on my 4th attempt to no avail. At least this time I talked to a rep who seemed to care about my plight.

I scheduled an appointment on 12/26 to set up a security system on 1/24. I was given a ticket number. The technician was to arrive between 8 - noon on 1/24. I was home during this time and no one called me on my cell or home phone number. I called ADT at about 11:20 to report that no technician had arrived. I was on hold for 10 minutes. I explained why I was calling and was told that I had to speak to someone in scheduling. I was placed back on hold for another 20 minutes. The 2nd rep told me that my ticket was on hold because they could not reach me to confirm the appointment. This is not the truth, because I was sitting home for 4 hours waiting. After this experience, I do not believe that ADT would be a company that I would choose to take care of security for any reason. I would not be able to recommend their services.

*ADT misrepresented the product they sold us. This was caught immediately after installation. They will not return calls or do anything to rectify this situation. We have a useless system that does not serve our needs. They continue to charge us but will not address the blatant lies their representative told or the ineffectual quality of the their system

Everyone please listen carefully!!! Protect your Home is a subcontractor who does the "Billing" for ADT. ADT just monitors the security of your home. The rest of the stuff like sending techs out and billing you for services comes from "Protect your home" (literally the worst company and service this country has to offer). I did not know this up until now because no one told me anything either.

I called ADT to go out and check my mother's security system because it was not working properly. The tech told her the alarm was placed in the wrong spot by the tech that installed it. ADT CHARGED ME 197.95 for labor charges. The problem with the alarm was no fault of anyone at the residence and therefore the fees should have been waived. They offered to cut the amount in half which I don't feel I should've been charged in the first place. After this contract is up, I will never ever do business with them again. And I advise other people to look elsewhere for security services

We had the ADT medical alert system for 5 months and two of those months it did not work. I finally dropped the system and returned the unit as they requested. They then billed me $250 for the balance of the contract. When I called them to cancel the service, they did not tell me that I would be billed for the balance of the contract. I canceled the contract because the system was terrible and they still expected me to pay for the balance of the contract. I wouldn't recommend them under any circumstances.

I wrote a review about an hour ago complaining about the customer service. I then talked to Ckista ** and she helped me and my family so much with the plan she came up with. I don't know about the rest of the ADT security customer service. If it wasn't for her I would not have joined. I would like to thank her again.

I have had an ADT system in 2 states for a total of nearly 20 years. Recently I received an email stating my system was not working and I should run a test. I did and it did not work. I called ADT tech support and they walked me through the test; it did not work. They told me the system had not worked for a year. They needed to send a tech to the house to repair the system, I agreed until they told me I would be charged. I refused and told them to cancel the account. They sent a tech at no charge. When the tech came out he noted that ADT couldn't charge me as I have a warranty on the account to cover such things. He tried to run a test and it failed. He then noted that the system memory had been purged and that it had been set up for a cellular connection when I had a land line. He said this had to be done by the office. He made the corrections and the alarm works.

Original Brinks system installed in 1998. ADT bought out Brinks. Service began to slip. Recently paid bill late due to terminal ill parent. Was told they no longer wanted me as customer after 16 years! To make matters worse the system is coded to prevent another monitoring service so I'm forced to buy new system!!!! This is an example of total customer disrespect and unappreciation that you can expect from ADT and I wouldn't recommend this company to anyone!!!

ADT was canceled and after a few months while I was home 6:45 am the firemen showed up at my home, states they received a alarm. I was at home, did not hear or see anything. They asked me what was my security, I said ADT. They advised me that this is what happens when you cancel with them. They told me they have many complaints.

ADT/Protect Your Home is the worst company I have ever dealt with. I regret ever picking them to help me feel safe. I called the number on the flyer I got. The whole time I think I am speaking to ADT. I set up the appointment, was told I would get the $100 visa gift card to reimburse me for my activation fee, never once was told it was protect your home. The day of the installation, the tech had no clue what he was doing, took 7 hours, never tells me a price, installed my carbon detector wrong, and then tells me that it will be $1000. He then says because of the length of time it took he will give me 20% off.

I had scheduled an appointment to repair a problem with my security system. The technician showed up as scheduled during the four-hour time frame, but I was in my backyard at the time and did not hear him. Fair enough. I called to reschedule. After an initial contact with an agent, I was not happy that the next available appointment was 3-4 weeks away. I was transferred by the agent to the scheduling department and placed on hold for one hour before being able to speak to the next agent. They were able to give me a sooner appointment for today. I waited for 3 hours at my home before receiving a call that the technician would not be showing up in spite of having a firm appointment for today. The next available appointment offered to me is in another three weeks.

We just signed up with ADT in January. We talked to a manager before we signed up and was quoted a certain price and our installment was suppose to be broken up in three payments. But they have totally messed up our billing and we have had to call to get it fixed three times already. They don't know what they are doing.

I am military and with military comes unexpected moves, I believed that adt would help me out because they were the last thing on my mind and would work with me because yes, I forgot to cancel. Well that was not the case. After talking to numerous people who had no clue what they were doing, I finally reached someone who had a clue (YAY! ) who said everything was handled.

I was robbed in October 2014. Immediately I called ADT and got an alarm system. 2 days later I realize the system is not for me and I call to cancel, get security deposits back. 2 men come out and spend almost 1 hour trying to convince me to keep the system. They did not prevail and left with my system. I fax everything they required and they canceled my account. However in October and November and December ADT continually took money out of my bank account. Every month I called and told them to stop and put back the money and every time they said "We do apologize and we will put it in the system to cancel that account".

Advertised 15 door/Window sensors with pre-wired system (which I have) then installed wireless system with only 7 sensors, I was told the wired system cannot be used. Then the installer insisted the main key pad be put in kitchen (easy install for him) but then called to relocate by front door, where it should be. They wanted to charge me for new keypad. I called several times only to be on hold forever, then when I get through they switch me to sales department. Customer service is the worse after you sign up.

Trying to get prompt service for my alarm system, as it beeps and beeps, has been a nightmare. I was told I needed to wait 10 days for a repair. Every time I call, I am on hold for above 10 minutes, I get a different person from a different state, who tells me a different story. I have been working on getting a repair scheduled for SIX days. All the notes on my case evaporate, so I need to start from scratch each time I call. No accountability - it is impossible to talk to ONE person. When I got a call back, I was put on hold and had to wait for 7 minutes AND ADT CALLED ME! They have contracted out installation and repairs to different sub contractors.... and seem to take no interest in service.

My story is beyond too long to share the whole story... It's much like many of the complaints that everyone else has. This company is a scam. They are liars. If I can save any family the trouble of having to go through what my family did, I will. Please, DO NOT go with this company or ADT. This company is a scam, but so is ADT considering that ADT even allows this company to be an authorized dealer. ADT is aware of how untruthful this company is and they do nothing about it. I will be reporting this company to Better Business Bureau and I will do everything in my power to have this company investigated.

I have had this ADT system in my business for about a year now. I should have never switched from Sonitrol. Since day one this has been a nightmare experience. From day one, installers show up at 3PM to do a full day installation. Finally after three days at 9:00 PM it gets installed. Three visits in the next month to get it working. Ok, finally it works for a few months. Then I start getting calls at 3 & 4 AM about "Faults" not motions or doors opening but "faults", in other words the system is failing. The next thing I know I see sensor on the floor in the warehouse, no one knows where they came from. They're literally falling from the sky! Parts of this 'security system' are all over the floor. Then they won't give me credit on my bill until they get it fixed. WHAT? Three months later it's still not working.

Anytime I need service, the guy shows up with an attitude, like I'm bothering him and he's doing me a favor. It's not my fault the cameras keep going out & whenever they need to do an upgrade, they keep sending the technologically illiterate guy, even when I ask them not to. Can't wait to get rid of this crappy crappy home security service. Find somebody else - They are the worst!

WARNING: DO NOT USE ADT.... This company is so unprofessional, we moved and had services transferred to our new location and the following month get a $900 bill saying we cancelled our services so my wife and I spend hours to straighten the situation out thinking we did. A couple months later we receive another ridiculous bill so we call again, come to find out they’re billing us for both locations, our old address and our new one. So we spend hours trying to straighten out the situation so ADT says that we have a credit in our account.

Got hired for sales positions for Adt in Ville st Laurent. I'm a 25 year rep for remax and century 21 and in the construction business. Started my training, about 2 weeks into it my manager was imposing things that didn't make sense example; I'm very well known to most general contractors in Montreal. I contacted one of them and to start my new career - gave me condo projects to install alarms. When I came to my training I let my manager know about the new 30 new clients - his first response wasn't what I expected. Instead of being incredibly happy, he put it down and told me I wasn't ready to get any contracts - "wow".

When I signed up with ADT I was told I was signing up for a 2 year agreement. Which is what I agreed to and explained to the sales person that I get relocated frequently for my job so I really wanted 1 year. Which she said 2 was the minimum. So I signed up. Now 20 months later I am trying to terminate my service. I have 4 months left on my contract which I figured I would need to pay a prorated amount. Now I am told that they put me down for THREE years not the 2 years she told me. They said it is 2 year equipment agreement. Not my fault your representative misrepresented your company. Now they want to charge me over $500 and to boot, they tell me that they haven't even been able to monitor my system for the past 6 months because the phone line is off and they didn't install the backup system that I was supposed to get, that allows a backup line based on my cell phone.

Three months age, on Sunday, I was approached by a young woman, Ruth ** , at my house. After an hour, she talked me into signing a contract with ADT. I was having nightmares that time and was fooled quickly into signing a three year contract under the condition that I can cancel it within three day, and then I have additional six month of trial period. After two days, I called the customer service and the Ruth ** to cancel the service. She talked me into trying it for a longer time, since I have six month trial period. I agreed and decided to give it another shot. In a month, I called to cancel the service and learned that I cannot cancel the service, I had just first three days to do so. I tried to contact Ruth ** several times, but was ignored. Then I was contacted by her manager and promised to review my contract. I have tried to contact him for more than a month and have been ignored all this time. I am not using the service, but I have been charged for it.

ADT is the most expensive security monitoring company in the residential market ($50.00 per month). I was a customer for 3 1/2 years, then finally decided to cancel my service. With ADT, however, you can't just cancel and be done. They will bill you for an additional 30 days of service even though you've cancelled. I cancelled on 12/18/14 but then got a bill for 1/1/15 - 1/31/15. When I called them, they told me that you have to pay for an extra 30 days after you cancel for 'processing.' Absolutely ridiculous. I would highly encourage anyone considering a security system to go with one of the other companies on the market that are a much better value.

Around October 3rd system indicated low battery and began to dial out about once a minute. A call for service resulted in a scheduled technician in about ten days!!!!? Registered mail to the addresses of record (local and OR office) - "refusal to renew" the contract were returned... New address with NO customer notification. Original registered mail re-enveloped for proof of original date sent to both new website addresses... Columbia, SC address no good even though shown on the web. Copied all documents to billing address with NO response. Found CEO address and sent all documentation to him at that address... NO response. Billing harassment continues for subsequent dates (Oct. thru Dec.) for a system with no phone connection (customer removed power and phone connection) and canceled service.

I have had ADT for a 3 years. I travel a lot and watch my camera system remotely to view employees and daily things going on within the business. As the years have gone on, their technology has gotten worse. I try to view my store with an IPHONE 6 plus on ADT's newest DVR (as of dec 2014). The screens are so small, I cannot rewind the footage to watch, and the time function is NEVER correct. I try to call and they give me the line, "we are working on it. There is not a good app to watch the cameras on yet with all the new technology."

When I signed my contract the field tech assured me the cancellation was 300 dollars for full cancellation and 150 dollars for halfway. So being close to halfway I called to cancel. I waited 20 minutes to be transferred to the wrong department then 10 for the correct one. Then I had a rude lady tell me what she had to have after giving enough credentials to get in my bank. She said she needed more than what I provided insisting there was more which I could not remember being over a year ago. Once we finally get past that I inquired on the cancellation amount. She said 740 dollars!? WTF!? She explained it was a law binding contract. Duh the idea was to prorate it and get put of the big bills 50 dollars a month. She inquired why I wanted out. I said the amount and contract. I told her simply safe is contract free and 15 dollars a month. So she wanted to lower my bill... by 7 dollars a month!

THIS is the worst company ever, my alarm keeps going off now for 6 days non-stop and keep saying they are coming out and they never have at all. I have been fined £2000 for my alarm as it’s been going off all the time. When I called them and told them I am recovering from a heart attack last year, they told me it was not their problem and it will take up to five days to come out. I have so much regretted this alarm company. I could not say I hate alarm company more than I do this one. I have been waiting on the phone over two hours for them to answer the phone and still waiting. My alarm keeps tripping, when they do come they can fully take this alarm system out as I no longer want it in my home at all. They are the worst of the worst.

I just found out that for the last two years ADT has not been receiving a signal from our alarm. What recourse do I have as they have been charging my credit card this entire time!

I am responsible for what I writing. You're responsible for what is on your recording while waiting on the phone. When I placed my order I told the representative I am a truck driver and don't know if I would be there but my daughter in law will. I was told I had to sign. When the technician Got there he already had my signature. I was nowhere around or close to do this. I have proof where I was at. This is identity THIEF.

Hard to believed that it's been a few years already. Yes, there is a 2 year contract, now 3 year contract, go figure. Overnight, I change my mind and decided to cancelled my contract 3 days. Well, I paid a ridiculous overnight express fee but it took several days for these crooks to respond to my cancellation. No they did not lose the overnight expressed. Someone sign for the express on Monday and ZI sent the Express on Friday. I immediately called and was given the run around. Okay, play games with me. I am calling American Express, and they will change my account number, refund me, and charge you back immediately because they had proved that I cancel overnight.

We contacted Protect Your Home because of a flyer that we saw in the mail. We gave them a deposit for what we thought was to secure the prices that were reflected in the flyer when in fact our appointment was for installation of the system & not an estimate of the actual costs. We reached an agreement & they installed the system. We have had problems with the system & when tried to get a service visit found that the available times to have a technician come to our house were very limited, to say the least. Most recently we haven't even been able to get them to call us back after multiple attempts at trying to speak with an actual person. We always get voice mail (6 calls so far). Our system still isn't working properly. Not very secure if you ask me. We are in the process of cancelling our service & finding another company.

So my alarm went off last night. Motion sensor hallway. I have no pets and I'm about 4 miles from home. I get a call which had been "recorded for training and safety purposes" from adt letting me know that there's movement in the house. I immediately got nervous and told the woman from adt that called me, to call the police because there shouldn't be movement. Her exact words were "unfortunately since you stay in the Detroit area we cannot alert police. But if!!! (Omg, this is making me so mad typing this.) IF And we're going on an 'IF' here. If there is an officer patrolling your area he/she may be alerted. I cussed her out asked her what's the point of the service, hung up, drove to my house with my terrified wife. Sat about 20 mins outside the house, saw no movement or forced entry, saw no security team, no police pitch black house I'm not going in!

When I was ordering the system the representative didn't inform about the cancellation fee. The cancellation fee is 75% of the remaining payment in the contract. And the default contract is 3 years. Monthly payment is $49.99. My friend who was my neighbor had same issues with ADT. This is very unfair that they don't explain about the cancellation fee details while marketing. Very disappointed to pay upfront for something which I won't use.

I contacted ADT (based on a mailer) about installing a security system in my parents' home. I confirmed the offer was for a wireless system that included 15 door/window connections (no mention of PREWIRED, this is important, ask this question), a keypad, one motion sensor, one wireless remote control and a $100 visa gift card (which would cover the $100 installation fee). I requested the cost of an additional keypad and the gentleman I spoke with was so kind as to offer the second keypad and a glass break sensor for "FREE". At this point, I'm fairly impressed. I confirmed again that this is a wireless system and was told yes. Confirmed the cost again. The cost of installation and equipment was pretty much $0 so it really boiled down to the a monitoring cost of $36.99 per month for 3 years which was to be billed annually. I'm thinking this is a really great deal. The guy on the phone is really nice and we were able to get everything scheduled fairly quickly.

I worked as an "in-house" installation technician for ADT corporate. My wife was transferred for work and I was not able to transfer as there were no open positions, so I went to work for Defender Direct/Protect your Home. I can tell you this. PYH overcharges for everything from sensors to Monthly Monitoring. If you want the best system go to ADT.com (don't do a search as you will probably get a dealer). You want to make sure of a couple things. First that you are talking to ADT corporate and not a Dealer or as PYH calls themselves an "Authorized Premier Provider". The second is that your installer is a trained installer that works for ADT, they will be in an official ADT van that will be white with ADT logo on it. If they show up in their personal vehicle they are probably a dealer or such and probably not trained by ADT. They will be trained but only a couple weeks. My training at ADT was 3 months in the field.

We have been with ADT for about ten years. We were doing some remodeling and I called to get a wire moved. As a matter of fact I called three times and was told someone would call me back but no one ever did. So I was left with no choice to cut the wire. I called again and asked if we could upgrade the system. Sure for some outrageous price. Would not even give us the price advertised on Internet. We were told that was not for existing customers. Really. Hmmm nothing like taking care of your existing customers that have paid a monthly bill for the last TEN YEARS... We are now looking to get rid of the system and go with a local business company that cares and has good customer support. I think ADT has flooded the market and is so big just don't care about keeping customers. I hope it comes back to bite them in the long-term business. Sorry ADT not this consumer.

My fire alarm signal goes off at random times. While I waited a month for ADT to finally get a technician to my house, they stopped monitoring the fire signal. That did nothing to stop the noise. When the guy showed up, he said he had to send someone else because he showed up without any replacement fire detectors. It's now two months that we've been living with an unmonitored alarm system and fire alarms going off in my house two or three times a day. You would think that this company would consider this an urgent problem, but they say that I have to wait another month before someone could come to my house. ADT actually advised that I unplug the system entirely while I wait for service. This is supposed to be a SECURITY company! When I've looked around at comparable services, ADT is more expensive and lower tech. I'll be happy to scrap their junk and start with an honest company.

I have been a loyal customer for 18 years. Last year when I needed maintenance on my older system, I asked how much for a few modifications like an outside siren? The technician said, "It can't be done to your system, as it's too old and doesn't put out the voltage. You will need to upgrade." So in November this year I had the bug again for some improvements to my old system. I was looking over the ADT pulse website and they claimed a free installation. So I called and made the call. Later in the month a salesman met with me. The free installation was $1,700 bucks, 3 cameras, an outside siren and 10 zones need to be redone with a new control. So much for free. I decided to sign the contract because of my 18 years of good service.

They have no respect for business people and only take their money without providing reliable security. They cancel their service appointment last minute and give you another between 12 to 5, only not to show up. Their installers are no good and their phone customer service is a disaster....

My alarm has malfunctioned for 6 months. The alarm itself shows gibberish, symbols and numbers. It still functioned as an alarm, it would arm/ disarm. Finally that stopped working and it would randomly go off in the middle of the night. The Green Check would change to a yellow triangle and the screen would go blank. I called tech support they instructed me how to reset the alarm. This worked for about 2 hours and stopped working again. I called to schedule an appointment, they gave me a date 1 month out. The tech showed up and just did the same thing the phone support told me to do. I told him that's not going to work, it will last 2 hours and fail miserably again. I asked if he could just replace the central unit. He said he doesn't know how, only a few people know how to do that. Sure enough 1 day later it failed again, I am on the phone with support again, they said don't worry we will schedule you with priority. Then she tells me the scheduling department will call me back in 24 hrs to schedule a priority appointment. I said NO, if I am a priority send me to the scheduling department now. Scheduling gives me a date 3 weeks out on a Friday morning.

I wanted to have a system installed for my elderly parents both security and life alert. I was very clear on my expectations during my call to ADT. I was quoted $99.00 however I'll receive a 100.00 gift card to cover that amount. Once the tech showed up - what I was sold would not cover the security in their home. It ended up costing over $600.00 - not to mention the monthly fee of $35.99 ended up being 55.99. This is no way to run a business - I felt it was a scam. I would not recommend them to anyone. I have had ADT for 25 years in my home and never had issues like this.

I did an online adt questionnaire and they sent a rep from springfield, mo. That's one hundred miles away. After numerous problems and several missed appointments because they would follow their gps to west plains instead of calling like I asked, I live much closer to mountain view, mo, they found themselves 30 miles away. I didn't lay out my address, the post office did. Anyway when they did call I was told things like it was too far to make it then. They called on someone else instead or so I was told. I took off work 4 times to meet them. What they didn't tell me was there is an adt dealer in west plains. I used their website don't forget. If they didn't want to stand behind their obligation why did they set me up so far away? I'm sure they will say I got behind in payments, but that was for monitoring on an inoperable system. I paid for the equipment. After 7 months of no help I didn't feel I needed to pay for something I wasn't getting. Oh and one other thing, after the installer left I realized he took my old system with him. This was not a trade. He took something that did not belong to him.

ADT provides two prices - $28/mo. with no maintenance and $35/mo. with maintenance, of which I paid the higher for more than 10 years. Now the security system broke. I called for tech support; I was told that we did not have a maintenance plan. For home service I would pay $107 for first 30 minutes and $27 for each additional 15 minutes. I called 5 times for the next two months and each time exactly the same story was told. Finally I called the Sales Dept. for a brand new contract. The installation fee was $99 with 20% discount for AARP members. The contract we signed was $79 in black and white. Still ADT charged $99 from our credit account. I complained to Attorney General. ADT claimed that the new deal was covered by my maintenance plan. Shameless and ridiculous! They make dirty month by deception and theft. They deserve a penalty and fine by the government, as has been done to AT&T for $105 million.

The actual alarm system is exactly what I wanted and works perfect for me and my needs. The customer service is where I have found my problems. A billing inquiry of which I was trying to pay them money after I got a new credit card after the old one was stolen took more than 2 months of them giving me the run around.

After receiving an ADT ad in the mail, which stated "Installed alarm system for $99.99 and monthly monitoring for $19.99 per month," my wife scheduled the installation. After the ADT/Protect Your Home Sales Rep installed the system, we discovered ADT/PYH Reps forged my initials and signature on the "Alarm Services Contract." The monthly monitoring fee went from $19.99 a month to $52.99 per month. We asked ADT/PYH to send us the "Alarm Service Contract," which we had never seen or signed. ADT/PYH had forged my initials and forged my signature on the contract. In fact, ADT/PRH misspelled my last name on the forged contract (ADT/PRH spelled my last name "**").

This company is consistently unhelpful and disingenuous. The three-year contract is a scam; it is essentially impossible to get out of (without incurring major fees of 90% of the remaining balance for the entire contract), even if ADT does NOT provide the services that you are paying for. We have dealt with ADT multiple times over the past two months, trying to get our buzzer fixed, and the issue has yet to be addressed. Presumably one small part is missing or broken, but it has been over 3 weeks since a representative came to identify the problem, and now we are being told that the part will not arrive for another month, despite the fact that we were supposed to receive it earlier this week.

We recently had our old ADT system upgraded. The sales rep on the phone said that any of our old equipment that was not compatible with the new system would be replaced free of charge (This was a lie). When the technician came he found a total of 8 sensors that had to be replaced that were incompatible and 3 sensors that were bad (by the way these sensors were supposed to have a lifetime guarantee which they do not). As he was replacing the sensors I was never informed of the price of the sensors. When he was finished I was presented with a bill for over $770.00. I had to have the installer remove some sensors to bring the price down. ADT used the DSC sensors so I looked up the model numbers online.

Do NOT get ADT pulse. I have had basic ADT services since 2001. And had been happy with them until this past year. I upgraded to their Pulse system. What a disaster. Installation fee. They used MY OWN router point, the installation didn't cover that. Pay for each part of the equipment you receive. Which I thought was totally fair until I had two thermostats, at $100 a pop, go down. It's supposed to snow tomorrow and my air conditioner turned on today. For the first thermostat, I experience HORRIBLE customer service on the phone. No one answering the ADT lines this summer, had ANY idea what to do about the thermostat. Took several days to get tech out for the first thermostat. Tech didn't know what he was doing, thought maybe it was the batteries. My HVAC guy had already done all of the work, I told their phone people all of the information. And then they charge me for his driving time and the batteries to go back out to Earth City and get a replacement thermostat (which I told them I would need on the first phone call).

I currently had ADT installed under the advertised impression of Free Installation. Some time later, I received a bill of $700+ for installation. When I asked what the $700 sneak charge was for, the representative spoke to me in a condescending voice and told me it was for equipment charges which wasn't covered. They then told me about the $50 discount they'd given me off of my $700 free installation. Then I was told the return period is only 3 days which isn't long enough to receive a bill and see the sneak charge, locked in for a 3-year term. Well played ADT, well played indeed.

I got my first home august 2014, received a ad from ADT in the mail, was a offer for $99 install fee in which you get back via visa gift card, so they say. Called and made the appt to have a technician come and price me a system. He comes to my home and I finally then understood that the system covers only 1 door and a few windows. I did not want that as it doesn't even make logical sense to buy a system with only you able to protect a few windows of your home. He then priced me a system in which I would pay 3 different payments on a 1300 system. I then thought about it and decided I needed more time to think about this first before making decision. He then was going to leave my home when he made me speak to his manager who said they would do the 1,300 system for 318.00 tonight because he said it costs the company money to send a technician to my home. I then decided that was a ok deal and went along with it.

I have been with ADT since 2012, not because I want to but because they have deceptive and terrible business practices that entrapped me into continuing their services, even when I wanted to cancel. When an ADT representative first came to the house in 2012 to evaluate my needs I was sold over 2400 worth of alarm equipment, I was told by the same agent that after six months I could cancel the monitoring. When six months came I called to cancel, only to receive a 1500.00 cancelation fee for the remainder of the contract. There was no way I was going to fork over 1500.00 without getting anything in return so I called to reinstate the contract with the condition that at the end of the contract that would be end of ADT. I signed an agreement with the agent who came to my house to reinstate the equipment saying that the contract would indeed be until the end of the year and a half.

your system." So this was at the beginning of the week which would have been Monday and they said they would send in someone yesterday which was Thursday.

My alarm went off, ADT did not call me. I was waiting by my phone instead ADT call the police. I received a warning from the police department. I was upset I ended my ADT. Then the next day I call and they told me if I want to come back I have to sign up for the new 3 years contract. I do not think the way they practice business is fair, I was with ADT about 3-4 years. I do know that they can turn on and off my alarm remotely. Last night I turn on my alarm suddenly my sensors went off I think ADT did it because I stop the service. I do not know if they keep continue to withdraw my money from my account. It's too early to tell, but I have read some review that even you stop the service they still withdraw your money, if they do that 's a very bad business practice. Taking the money without providing services. I have not check my bank account yet, however I will give you an update.

ADT Security customer service is non-existent! After spending 1 1/2 hours on hold and being transferred several times, their Operations Support was unable to fix a problem we had with our thermostat. Although we explained that our home was very cold and we could not adjust, we were given an appointment 10 days away. We are tied into a 2-year contract. It will NEVER happen again. We caution all against doing business with ADT!!

As with everyone else, it was time to replace obsolete equipment and they did shoddy work. They left holes on walls, damage to wood work, had an unprofessional attitude. The usual. They have stonewalled the repairs and are standing firm on the contract... I went to the Better Business Bureau and they are paying for the wall damage_against policy. Still waiting on the contract issue. May end up in small claims to be released. ADT is certainly not a partner in the security of my home.

Having issues with the alarm going off inappropriately. I called the number they gave me for "technical support" and instead am confronted by a questionnaire I cannot escape. I am asked if I want a "free" vacation and after not responding I cannot proceed to the technical support section. I'd like to somehow get out of my contract. ADT is rivaling Comcast for the "Worst Company in America."

I had the system installed after the sales person tried to tell me I needed over $3,000 worth of equipment. I had used ADT twice in the past. I was told I was signing a contract for service and a guarantee for monitoring. I have had several alarms that have gone off and I never even as much as received a phone call. They do not repair their equipment. It loses time. They insist it has to be related to a power outage. Not possible. Now they keep going up on the bill. I was told 9/25/14 by Mr. Bryant ID ** Loyalty Department I would have a set fee of $24.99 and it would be permanently locked in. That was a LIE, I called back today 12/11/14 Spoke to Greg ID 148144 ** in the Loyalty Department insisting my bill was locked in at $44.99. With the quality of service and poor customer service, the equipment keeps losing time, they do not come to make repairs, they do not cover the service after the initial installation. I tried to cancel the service and was informed I had to wait until 2/4/16 or pay over $400 to cancel. They do not keep their word, they are not honest and the equipment is poor. I will never go back to them and will recommend them to no one.

Called adt nov 22, on hold over 45 minutes, finally gave up. Called dec 10, on hold well over 1 hr, earliest appointment dec 16. I pay them $75 a month and this is the service they provide. Totally unacceptable. Need to know how to get out of three year contract. This company has no customer relations. Can you imagine well over 30 minutes on hold every time you call. Also have a door lock that never worked. The company is horrible. I run an electrical contracting business. If I treated my customers like adt, I wouldn't have any business. Can't wait to terminate the contract with them.

Around 4:00 am I hear an alarm. As I awake, a little shaken after it continues to off, I disarm the system. Then I call. They have no idea about the alarm. I tell them there is a 103 and a message "check long range radio". They tell me that is an error that means the system is not communicating with the ADT monitoring. Then tell me the first appointment to find out what is wrong will be December 12th, 2014. Which is more than two weeks before they "can" send someone out. I tell this person how afraid and more shaken at this, that myself when I'm home and my home when I'm away is not being monitored. So the next three days I call and try to speak to anyone and everyone including managers, of which I was told would call me back after a few employees sent "emails" to them, but none ever did.

Our burglar alarm tripped at 1:15 AM. We went to the control panel, and it was blank and would not accept any code. We called ADT and they insisted, that we did not have power to the control panel, even though we were looking at the power transformer and it was blinking green. We removed the power connectors to the battery which powers the siren to shut it off. At 6:15 am the control panel came back online and started beeping. When I entered our code the unit stopped beeping. After 8 days we had the tech visit, and he did NOTHING, because he could not identify the cause of the false alarm. The is the third time, at least, that this has happened and we have no resolution. I'm ready to cancel, but of course I have a 3 yr contract with 2 yrs to go. These guys are crooks in my book!

I have had ADT for almost a year now. My service portal box has gone out a total of 5 times during that time. Despite us putting in an expensive battery backup device, the box goes out every time we have a power blip. When I call to schedule an appointment, I hold for sometimes an hour and a half and many times, I am cut off and have to call back. I can only meet the tech on Saturdays and although he works that day, they give me a hard time every time I ask for a Sat. appt. Run, don't walk away if you are thinking of installing this system. Cameras are good quality but remote portal and service is AWFUL!

I called about my bill and they informed me that I was in a three year contract!!! Information that was never provided at the time of installation! NEVER AGAIN!!

I was a loyal customer of ADT since 2002 until a few months ago (Sept 2014) when they advised me that I needed to upgrade my system. I was never told that I had to sign a 3 year contract. Had I known that I would have said no to the deal. Since I had no landline I had to pay extra for cell equipment so my system could communicate with ADT. So ADT sent a technician and he was clueless and told me that he does not know how to upgrade the current equipment. The second tech came out and he could not do anything either. Finally the third tech arrived the following week and was in a hurry since he had to pick up his kids from extra curriculum activity. I asked him leave the basement partitioned by itself so when I rent it out it would be easy to use for the tenants. He said he did not know how and he said I did not need a control panel in the basement so he removed it totally. This incurred me additional expense when I became an Ackerman Alarm customer. They had to install a new control panel to partition the basement.

I believe adt took money from my account without my authorization. For 2 years I paid my ADT bill through my online banking. When I stopped they used the information I gave them over 2 years ago to withdraw money from my account. I cancelled this service and they charged me for the months left on my contract which was a three-year contract so they tell me. Also, the home I am moving into also has adt. The poor woman who sold me the house now has to pay 2 years on a contract on a house that she no longer lives in.

I repeatedly have had "Long range radio" errors causing the system to continuously beep although does not send to ADT and thus the system does not work. I have had techs out repeatedly and after 2+ days, the system reverts back to the same problem. Now they've installed something to stop the problem, however within 2 days of install, the transformer is apparently not working and the battery pack says low battery, although it is plugged into a strip that is on and working for everything else. ADT tells me they'll credit me towards down system times, however they never do this. Now I've waited 45 minutes on the phone to get a Saturday appointment because I refuse to take anymore time off work to have a tech out. They ALWAYS give me a 2 week window for appointments. Not happy when I'm paying for a system that doesn't work. I'm ready to file breach of contract, I'm so disgusted with their service.

My family and I just purchased a house in Palm Bay, Florida. After about 5 days in the home, we decided to get a security system. My family on my mom's side is always getting the latest security systems. So we decided to follow in their steps. We called ADT on Saturday (5 days after we moved in) and asked them to come in and talk to us about it. The rep gave us the contract with all of the items and parts that we ordered. At the end of the contract it said the estimated installation date: 11-14-14. Just under a week from when the rep came out.

Being a former sales rep from ADT I want to inform you all to beware on those contracts and upgrades as ADT will automatically put you on a 3 year contract. The 6 month guarantee is garbage. Also they do not check on your system monthly unlike other alarm companies. If you are buying due to the name - well ADT is not the same like it used to be 15 years ago. They make sales reps lie to their teeth. Billing system is a nightmare at that company. As a former sales rep it was too much to handle with customers - some of them being over billed.

In August of this year 2014, I called ADT to schedule a maintenance appointment for the alarm system they installed in my home three years ago. They forward me to Protect Your Home, apparently this is the actual company that services my home. 800-689-9554. I made an appointment, stayed home from work, received confirmation call in the morning, no one ever showed up, no phone call and when I called to find out the status, their answer was they could not reach the driver. I patiently waited a week before making another appointment, this time they transferred me between phone number stating ADT was in charge and ADT stating Protect Your Home was in charge. Bottom line ADT does not take responsibility for their system and passes the buck to Protect Your Home which is a unqualified provider.

I have Cell Guard and it is constantly showing an FC error which is failure to communicate. ADT has to send a tech out to fix the error every time. And even when I'm on the "priority list," it's still 2-3 weeks before a tech can show up. And then when I ask for reimbursement for the weeks my alarm system isn't working, they don't give me one. The technology is crap. My home is not protected. The service isn't worth it at all. What are you going to do ADT?

When we first signed up with ADT (the day after we were robbed, upset, and scared), the sales rep that visited our house told us that there would be NO early termination fee. Unfortunately we did not read the contract well enough because we signed a 3 year contract with a termination fee that is 75% of what remains on contract (about $2,000 at that time)!! Now we are moving and we either have to Pay a $400 relocation fee or Cxl our service and the termination fee will be waived when we get into the new house. However, then we would have to sign another 3 year contract. ADT is a scam that preys on the vulnerability of those who are frightened. I strongly encourage everyone to find another home security provider. The sales rep lied to us and the customer service has been terrible since we have been customers. The one time we actually did have the alarm go off, it took the cops over an hour to get to our house. We would have had better luck buying a dog.

I move to my new home in June 2013. A representative from ADT come to my Home and say to me "Just sign here. This is a promotion with NO CONTRACT." In July 2014 I lost my job. I'm still looking for a job, call to ADT cust services and tell I need to cancel my services because I do not job. They say to me "You are under contract and you need to pay 700 cancellation fee." I ask for a supervisor. I just do not understand. They put in hold for more than 1 hours and never transfer to a supervisor.

We started out with Broadview for our home security system. We paid the first of the month for service for the remainder of the month. Then Broadview was brought out by Brinks Security who in turn was bought out by ADT. We have had service since November 2009. We are moving now, and my wife called ADT to ask them to discontinue service on Nov 30, 2014. Today we get a bill for service up to December 14. When I called ADT, I was told that we need to give a 30 day notice (I have never received this rule in writing from them) and the least they could have done was tell my wife about this rule when she called to discontinue service. My advice, don't use ADT for home security. They do what they want to and consumer beware.

After making a typo on our online banking and sending ADT $3,973.00 instead of $39.73, ADT cannot find the payment they already cashed 8 days ago even though we sent them the proof they requested and the letter below they also requested. They cashed our check but never posted it to our account. If it was posted to my account at least I would know where our money is, but they still show we have a balance. We have been a customer of ADT since 2001 as per there records. It seems odd that we are suppose to trust them for the security of our home but can not seem to trust them for the safety of our money. Why would it take 8 days to post a payment to someones account.

BEWARE!I Switched from ADT to another monitoring company. When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6 months! They said for all they know I tripped the system and without an ADT person taking a look at it there was nothing they could do. I asked them to provide proof the system was being monitored, and they couldn't. So much for being a good customer for 4 years! Customer service is TERRIBLE!

The first tech talked my daughter into alarm sensors for every window. Well over a $1,000 and he stated we would not be charged a transfer fee to move it from one house to another. Also, if she didn't need all the sensors she purchased, she can sell them on eBay.

My family has been using ADT for many years. I got an alarm system in my apartment. It had some problems recently and when I called to figure out what's going on I was informed that my system hasn't been communicating with a cell tower in at least a year, meaning, it can make sound but is not connected to anything, and no one would ever call or come. Apparently there was already a work order in the system to replace my radio, yet no one ever contacted me.

Signed up a contract with them. After I completed my contract with them now they started playing games. When they sign you up they go back to the office and change the contract.

I called ADT to ask whether they could replace my smoke alarms with ones that could be monitored. They said yes, but they needed to send a sales rep to give me a quote before installation. I remarked that it was inconvenient to have two separate visits (I work for a living), but agreed. The sales rep showed up (late), and immediately said that ADT does not replace smoke alarms. She said that ADT leaves existing detectors alone and install additional ones because otherwise they would have liability if their detectors did not work. Without looking at anything in the house (she never made it past the door, which belies the idea that they could not quote over the phone), she said installation of the additional ADT detectors would be $300.

A year ago I had an ADT rep service my home. I needed a new controller and paid $400 or so for the part and installation. The rep pushed to renew my service as well, putting me on a 24 month contract. The price was a bit lower than my month-to-month deal (a 12 year customer) so I went for it, but not before verbally verifying that the contract would terminate if I sold my home. Well I sold my home and now find that, regardless, I am liable for the remaining 10 months of the contract. In my opinion the sales agent was ill-informed or just lied to make a sale. I should have investigated further, for even the contract is ambiguous on this matter.

I did my research and read reviews before hand but I wanted to give the benefit of the doubt to these guys. I met with a sales rep and sales manager who comforted me in knowing that they have a 6 month satisfaction guarantee policy. It has only been 2 months and I've had more issues with them than any service I've ever had. They cannot get their stories together and have the worst customer service ever... And apparently we as customers are not allowed to switch cable/phone providers without advising with ADT because some places are not compatible. The 6 month guarantee is garbage. I cannot get out of my contract. They have every little hiccup in their clause. From now on I will be reading every little detail in a contract.

Terribly manipulative and disappointing service. I don't even use it but I have it because it would have been almost $900 to cancel. I had just moved to North Carolina by myself and was completely manipulated into this security system to provide me "safety." All it provides me with is headache. I just have to wait 2 more years until I can finally get rid of this awful service.

I've been a member since 7/2013. In August 2014 the battery went completely dead on the unit. I called to have someone fix it and was advised that I would be mailed a battery for $36 that I'd have to call, once received to have installed! I pay $50 a month and you can't even replace a cheap battery for your paying customers?

Nov 14th, 2014 - We had ADT install a security system in our home in Sandy, Utah. The installer only gave his first name, Thayne, and spent extensive time alone in several rooms supposedly doing installation. Thayne left without instructing anyone on how to use the system. He also neglected to leave us with a contract or an order number. Nov 15th, 2014 - Jordan (who also gave only his first name) came to the house to show how to use the system. Jordan didn't bother leaving any literature on what to do in case of a problem or if we had questions. He did give us a phone number (**) that was supposed to belong to his supervisor, Jordan (again, no last name). It turned out that the phone number belongs to Logan ** of Kaysville, Utah.

Was going to have a system installed on 11-6 and the more I thought about the 3 yr contract I decided to cancel on 11-7. I paid over the phone on 11-6 with a check. On 11-7 when I cancelled the installation, I was told I would receive my money back to my checking within 48 to 72 hrs. Well today 11-15 I called customer service and was told that they were waiting on it to clear my bank, which it did already on 11-7, and that it had to go through the process to be sent back! What a joke!! I said to the lady that “I guess I have to live by your rules to get my money back that I was promised within 72 hrs” and she said yes. So that tells me they are liars and cheats!

I signed agreement for 1 year per verbal salesman when changing addresses temporarily for 1 year. He did not ever mention the system had to be checked monthly nor a disconnect fee after one year. I moved to new construction which told me my wiring would be negated if I used ADT. I disconnected it after one year and during that year I learned they were not receiving alarm events and NEVER called me nor police. Tech came out after 6 mos and told me as did ADT when I set it off one day and called them. ADT said they never received alarm event and tech that came out to house said it was never connected properly nor the monitor was even the correct one. For 6 mos I was not really connected. When I moved, they sent me a billing of $650. Talked with a rude supervisor and she finally deducted $310. This service and company is a total ripoff and inept. Not the ADT I had previously for 15 yrs where every time I would accidentally set it off they would call faster than I could get to my cell phone & home phone. Then when I signed up again, I NEVER received one phone call from them even after me causing a long alarm event. DO NOT USE THIS INEPT company.

This company should get Zero rating for me. I am lucky to read the reviews and cancelled appointment after that. I googled for ADT's phone number and pressed on call without looking at the website name. I was misled in thinking that PYH company is the one who install the system and equipment for ADT. If I know that they are the dealer, I will not do business with them. After promise all the world for me, she asked for my credit card number and credit check. She asked for tape recording authorization for the charge of $99 which she would refund to me later (I thought it was strange). After I finished the contract, I googled to see the review of the company and realized that company got a very low score. It is not a good company (scam, ripped off) so I called ADT and made appointment directly with ADT. I then found out that ADT has their own people and technician. I do not want to do business with any dealer. I choose ADT because I trust in their reputation.

My mother has paid ADT thousands of dollars well over a decade. She is now 87 and falls down a lot. She fell down four months ago and hit their panic button (something they advertise as a benefit). Nobody came to her rescue. So she stayed on the floor all night long and the next day until 5:00 pm when I found her. They were not at all remorseful.

Stay away from ADT Protect Your Home dealer!!! They will rip you off. I contacted ADT to install a new security system in my condo and had no idea on this earth that my system would be installed by Protect Your Home. ADT does not tell you that up front. I order a service that would cost me $36.00 per month because I was only securing one door. I paid $104.00 for installation and equipment that was supposed to be free in return for a $100 visa gift card. And by the way the gift card cost $4.95 before you can get it. ADT does not tell you that either over the phone. The first red flag was the installer came in his own car - not ADT vehicle.

I have been in contact five times with ADT since the beginning of April. At that time, I requested that my service with them be terminated. Each time I contact them to get this resolved, they give me a different procedure for getting this rectified. They claimed to not have received two prior correspondences that I had sent them. This whole matter has been extremely frustrating and it seems to be deliberate. Meanwhile, they continue to bill me. They claim I owe them $382.03, but the balance was zero when I first contacted them to discontinue their service.

The chime on our alarm box broke and it took three weeks for us to convince ADT what the problem was. Appointments were scheduled and not honored by ADT. We were lied to so many times I have lost count. Bottom line is: they do not wish to do anything but install a system and collect their monthly fee. God forbid if the system malfunctions. We cancelled our contract today and will see what happens.

I was a customer with ADT for 20 Years! I paid my bills on time and never asked for a thing. Earlier this year things got tight and we got behind in our bill. After regaining our momentum, I called them and requested a payment plan which they refused! I tried calling a second time and they setup a 2 payment plan and I paid the first installment. The second installment was scheduled 30 days later and I just received a letter from a collection agency. I was furious because they negated their agreement and I called to clear this up and pay my second installment. A very rude woman told me that my service was disconnected and that they don't offer a payment plan!

We were moving, they said they would be out at our new house at 3pm. They don't tell you it takes five hours to install. We were exhausted and wanted to get home. He took his time and then by 8-9th had us sign papers and had the audacity to try and sell up options for the system! The paperwork, you have to read, but you don't have time to read all this paperwork. He installed the premium package, even though we only ordered the basic. He said, "Go ahead and try it." They do not tell you you have thirty days to cancel or change the service...(you see this was not a priority because of the move.) SO WE WERE STUCK WITH PREMIUM SERVICE. Supposed to get a $100.00 gift card, but they don't tell you you have to order it. You have to set up plans at website for service. They don't tell you that either, and the website was screwed up from the beginning. They had to come out and show us how to use and fixed the "dots" that you don't have enough of for website. They had us "pegged" from the beginning. LOOK AT ALL OTHER REVIEWS...all bad.

I have been a customer since May of 2013. I was told by their customer service rep when I signed up that if you move to a home that doesn't have an alarm system you will not be held to the contract. That was one of the first questions I asked. Now, I find out that they obviously just tell you things to get you to sign. Shame on me for not reading every fine print. I now "owe" 619.00 because my company is moving me. But because I am not in the military they will not help. I highly suggest you look for other companies that have integrity and not do business with a company that is dishonest.

Our neighbor had a break-in, so we decided to secure the house. We called ADT, they came and installed a system, charged a few thousand dollars, and left. I had a call number etc. Within 2 hrs, the system failed, and some of the 50 or so sensors they left were indicating that they were open. I called, got someone from God knows where, who told me how to disarm those sensors, and hung up. I tried, it didn't work. I called back. "A tech would call within 48 hrs to schedule an appointment."

I have had ADT for over a year. About a month and half ago I had to do some repairs to my back door which required me to remove this sensor. When I removed it I received a pre-recorded message for ADT saying my system had mean disrupted. They have not called since to see if they come help and that has been 1 1/2 months ago. I called today to have it cancelled and they had the nerve to ask me to pay the 75% of the remaining contract. Because I am a man of my word I agreed to pay them. It just seemed to me that I wouldn't have to, being no one seems to be "actually" monitoring the system.

After a brief social media campaign (Facebook and Twitter), ADT contacted me, with intentions to resolve the situation. The process included me sending the phone number of the person I wanted to complain about (which they would already have if they paid any attention, and my number, to be placed on their do-not-contact list.

First of ALL, stay away from this ADT Protect Your Home (PYH) dealer!!! They will ripoff you!! I wish I can give this company zero stars!! but seems no such option here!! I wish I did my research when I hired this company to do my alarm system installation. In Sept 6 2014, I called this ADT dealer because they had $850 value 15 free sensors, free key remote control installation and $100 gift card offer on ADT official website (isn't it strange!? ADT has this dealer on their official website, promoting this company, but when problems come up, ADT told you this is independent dealer, has nothing to do with them!!!!!)

ADT is the worst security alarm co. on the market!!! We contacted the co. after our contract expired, they gave us very good offer. Since then all problem started, their technician came to look at the system, and instead started walking around the house, nothing was done. I contacted co. main office, as always they apologized but nothing was done, and now the best part of all I just received the unpaid bill for 2 month from ADT, while don't even have their service. Do your research and find more professional and more reliable co.

ADT has repeated misbilled me and stole funds for misbilling out of my acct. When I called to cancel, the acct was supposed to be credited and I would not receive another bill until Jan 18, 2015, per conversation with Cheri on Sept 30. The credit were applied but they still billed me in Nov for 100+. And insisted I pay, when the account is not supposed to be due another payment until Jan 18, 2015.

The fact that there are more than a thousand and three hundred negative reviews, many seriously negative about this company is not surprising. Our experience: Lured into phony three year contract; ADT technician's potentially hazardous installation of their faulty equipment, leaving gaping holes and exposing electrical wires when the units were finally removed by their technician, overcharging and sending past due bills when in fact there is no past due; exorbitant fees to check out their malfunctioning unit (we were told that it would cost $378.00-yes Three hundred and seventy eight dollars to check out their unit that was malfunctioning in our home); being unable to pay their cruel demand for $378 to have their technician check out their malfunctioning unit, we had to allow their "supervisor" to instruct us over the phone to unplug the transformers that they had drilled and somehow in a weird fashion tied into our wall electrical outlets; we were in utter confusion by the time he finished with his instruction.

I have been a customer of ADT since approx mid 1990's. I was approached for upgrading services approximately a year ago and they said it would only cost $30 more per month. They never mentioned any obligation to continue for 2 years or any penalty for cancellation before 2 years. I admit I didn't read the contract and just signed it. I just called them today to cancel service since I am moving to another state and will not be buying a home right away. They informed me I would be billed an early cancellation fee of over $200! I had planned on reinstalling and continuing with ADT when I got a new home, but now that they want to charge penalty for discontinuing service. I am very dissatisfied and will not utilize their services ever again, nor will I recommend them to anyone else.

Alarm has been acting up for three months. I am about to get fined by the city where I do business because false alarms, due to ADT malfunctioning sensor. Can cancel my contract unless I pay upfront 90% of remaining contract time. They are giving me the run around. Can figure how to make back door sensor work. Their product does not work, but I got to pay them. Corporate Manager is rude and not helpful. Regular operators are much understanding and are better trained to deal with complaints. It is the only service in the United States, that if you are not happy with the product you cannot cancel but have to pay upfront till the end. Go figure.

ADT tech came in. I was not home. He left. I had to reschedule for another day, would take too long, had to cancel. Charge 104.00 plus additional month, without service. This is crazy. How this company can rip you off? Who is protecting the consumer?

PYH/ADT requires a credit check and a pre-payment of the install fee over the phone before setting up an appointment. My biggest issue is that they did not tell me the latter beforehand so after allowing them to run my credit they sprung on me the need to pay upfront for the appointment. This was more than annoying and I refused.

I am writing to let you know that I am still waiting for a refund. I have had a blue shirted technician at my house four times to correct and remedy a very frustrating situation. I have called customer support and have spoken to a supervisor about six times. I have tried to cancel my service within the cancellation period, but was convinced to reconsider. I did reconsider granted that your company would meet my expectations. Unfortunately, your company did not meet my expectations. Dealing with your company has not only been stressful, but also very costly. Meanwhile, I have read some reviews online, which correspond to my own experience. I have listed what I have dealt with below. I was assured that I would be reimbursed. Yet, I have not been reimbursed to this day. Unless I hear from you within the next two weeks, I will hand over this situation to my attorney.

I cancelled my alarm service but added cameras to my home. Somehow they didn't canceled my alarm service and they kept taking it out of my account. I didn't realize it until they made me bounce my account so when I called to get a refund all I got was the run around and blamed me, the customer. I've never experienced such bad customer service ever especially when they clearly dropped the ball by not returning my call and not taking responsibility for their mistakes.

We had our system installed on October 2nd. It is now October 24th and we are wanting it removed. The install person was horrible. We were told via phone that the man would come in, do walk through, tell us about system, and from there get pricing etc. The many walked in took out old system, and started to put in new one. No questions asked. We were told we were getting 15 free sensors. We got charged for each sensor. We only have 13.

I ordered system from adtsecurity.com. The person I spoke to on the phone was kind and helpful. My alarm system was installed the next day and I have no problems since getting it installed 4 months ago. I have set off the alarm a couple of times but caught it before the police came. Overall happy camper.

The ADT salesman sold me the home security system. We only agreed to the $99 installation fee. A few days after the system was installed, the sensors stopped working. ADT promised that a technician will contact me in 48 hours to schedule a repair appointment. Five days went by, no call. Two more sensors stopped working. So I called ADT to cancel the service. It was outrageous that half of the sensors were bad in less than a week and no technician tried to contact me. ADT told me about the two year contract that I was not made aware of. The salesman promised 7 days money back guaranteed and never mentioned about the multi-year contract. They tried to make me pay over a thousand dollars for services that never received. What a crook.

I never write reviews but I had to leave a negative one for this company ADT. First off they sent me a criminal to install my equipment. 3 days after my system was installed I read in my local paper and saw his picture that the guy that installed my equipment was caught robbing houses where he installed service. Second after having this for 2 years I didn't realize I was lock into a 3 year rip off contract and now they’re saying I owe them 500$ to cancel, omg I'm sick that I gave this company money for the last two years. These days i use an old iPhone with the presence app, I'm able to monitor my home from my iPhone for free plus the app has motion sensor so soon as it detects motion it instantly send video to my email and text message. Why the hell was I paying rip off ADT 55$ a month for service that didn't record? Don't sign that contract. Either use an old iPhone with that app or get a drop cam for 150, works on wifi and it record everything for free.

Beware of charges that ADT will charge to your credit card and not explain. When you call the customer service line you sit on hold and then are hung up on. The installation was not done correctly and quote was incorrect. Had to have the technician come back out to properly install. I have made several attempts to email and resolve through customer service and no one has resolved my issues.

Rude, rude customer service. Installation unprofessional. One of worse companies ever had to deal with.

Adt never called the police during a break in at my home. They called a contact who's 4 hours away. She told them she wasn't in the home. They still didn't call the police or spoke with me. Now they are charging me 1200 to terminate!!

We have used ADT since 2012, and were fairly happy with the system until I accidentally set off the panic alarm. When I came in the house, ADT had called, asking if I was okay. I said I was fine, I accidentally set it off. At that point, ADT is required to notify the police of the false alarm. A few minutes later, I got a call from the police asking if I needed assistance. I told them I was fine. The police told me to contact ADT to make sure they have actually canceled the police dispatch. I immediately called ADT. A half an hour later, the police showed up at my door. I then received a bill from ADT stating I owed them $235 for a false alarm breach.

Even though I have my ADT account set up to bill my credit card monthly, they keep sending me bills with an "overdue" notice and even threatened to cancel my service and bill me for the entire three years. I have called them three times without results. I can prove that my charge card has been billed for every payment but I can't find an address to write a nasty letter to them and the people answering the phone don't really care or have the power to correct the problem. It seems pointless to call them again and I will probably lose my temper pretty quickly. If it wasn't for the three year contract I would dump them in a minute. Is there a government agency (in South Carolina) that oversees companies like this?

I have been out of country for 4 months and had auto payment set up. Due to some system issue they cancelled my account and now I paid the balance of 300$ but since my account was cancelled ADT wants me to sign up a contract for 3 years or pay 500$. Worst customer service, never get one from them.

Discover Card as to further clarification to Disputed Charge against ADT and Defender Security Company! I am requesting from you ANY written proof that you send to our attention with our written authorization, exception of the enclosed "Through Protection Plan" documentation. Which was the ONLY document that I signed and was given to us upon installation.

We raise Guard Dogs and we went to terminate our ADT. Contract was up and they required a Certified Letter in which we sent early September. ADT required this to terminate in which we have met the requirements to do so. BUT they recently sent us a Bill for More Service in OCTOBER. OUR ALARM was disconnected by us and IS NOT IN SERVICE AT ALL. Like I said we have Guard Dogs and they see all and chase all. Who Needs ADT? We tried to terminate ADT as our contract expired in September. We sent a certified letter and in October they just billed us again and OUR Service is terminated on OUR END. DO NOT USE ADT. DO NOT USE ADT. DO NOT USE ADT.

READ THIS BEFORE YOU GO AND DEAL WITH ADT: Let's start off by saying over two weeks ago I spoke to an ADT agent about adding a fire system on top of our alarm system. Granted we agreed for the technician to show up on a Saturday October 4th and to wait between 12-5pm. Well October the 2nd showed up and I got a call by an installer that he was at my home and was ready to install the fire detector. I told him that the agent and I agreed for a Saturday installation between 12-5pm. Well I waited Saturday and some installer showed up wanting to upgrade the system from a 2g to a 3g. I had to call ADT to see what that was about and they said that they had that already scheduled without my knowledge.

I have been with ADT for 16 months now. Recently, I had an issue with a smoke detector. I was told by ADT that I had to go through a company in Orange County for my service. My contract is with ADT not some company in Orange County. They tell me in my contract that it says they are my repair group. Nowhere in the agreement can I see where it says that ADT is not responsible for maintaining my system. In my contract, there is a box which clearly states that any dealer needs to include their name and number in the box. There is no name in the box. The guy that came in to do the install came in an ADT truck. It was hard to miss with all the decals everywhere. Since all of my dealings with the Orange County people have been distasteful, I want ADT to be directly responsible for the maintenance.

The salesman didn't want to talk about the free alarm system. He gave great sales pitch on the new wireless system. Which we fell for. He still hasn't return to upgrade an antenna, in case we have issues with service. We have spoken with them numerous times over the past month. They keep telling us the antenna hasn't came in. Don't use this company.

My ADT wall mount kept giving false non-emergency alarms. ADT would call me but would not do anything. I later found out that the battery pack in the wall mount had caught on fire and melted. I had someone to open the panel and was told this would set my house on fire if I did not remove it. I called ADT, they did nothing. I then had someone to remove it from the wall and I went with another service. ADT then charged me another month service and that was 52.00 and then sent me a bill for breaking the contract for 158.00.

I have never (nor will I ever) done business with ADT. When I bought my house and got a landline, they immediately started calling multiple times per week trying to sell me a security system. I asked repeatedly to be removed from the call list. The callers were often rude. They finally stopped calling. I also asked repeatedly to be removed from the post mail marketing list. The mailings stopped for several months, but I got another one today.

I know 3 people in Aurora CO working for ADT Pulse in IT so I decided to support them and ordered ADT through their website when I saw the 6 month money back guarantee (should have done more research). I put everything on VISA including monthly pay to protect my rights. ADT was absolutely awful with a sensor failure 2 hours after tech left. 4 months later after nothing but aggravation, sensor failures, camera failures, failure to catch a break-in, horrific customer service and 4-6 week appointments for repeated failures, I complained all the way to corporate who did nothing and refused to give the refund as advertised and sold. Several techs were unable to fix some broken sensors as they said I was sold old used equipment that was no longer supportable or safe. WHAT??? My friends now say the corporate culture changed recently for the worst.