Xbox Reviews

Well the problem started 2 years ago when I purchased the Xbox 360. Couple days ago, my Xbox 360 experienced the RROD. I sent the console back to Texas for repairs. I packaged the console the way Microsoft told me to do, and then some! Not a scratch or flaw on the console whatsoever when it left my residence. Guess what? After I received the console back after 2 weeks, I opened the box - nothing but pieces laying inside! I tried speaking to them by phone. That was a joke! Blew me off. Also, I fail to mention that the "tampering tape" was also pulled loose. They tried to blame this on UPS. Anyway, the console was broken by pulling the console apart, not by being crushed. I know there's nothing I can do about this situation. I'm hoping to see this problem on my local news someday. I wish I knew where Bill Gates lived. I would throw this piece of ** in his front yard or at his single wide trailer he lives in. Anyone want to buy some Xbox games? Cheap! Next time I see someone with an Xbox console at Walmart, I will have a talk with them.

I'm in my mid 40's and play 360 for a little R&R. This F-bomb 360 and my prior standard ** Xbox always break when a new one comes out, not to mention it wouldn't even play NASCAR '09 even after I purchased three of them. Coincidence or not, I think not. I think that cheap ** plans this regardless of how much you play. I think Bill Gates and staff are a bunch of manipulative losers, and probably think morale values are something that can be purchased. Well Bill, I'm not selling nor am I going to purchase anything you make anymore. As things break, which I'm sure they will, I'm switching to Mac.

I am writing to complain about the Microsoft product, Xbox 360. I am writing because I am angry. I am so tired of this inferior product. This is the second Xbox in two years. The first one got the ring of death and the company was wonderful about it because it was a manufacturer defect. They sent a replacement and now in less than a year, this one has quit working also. I am sick of this. We called tech support and they say there is nothing I can do because I did not buy the extended warranty. I was not offered an extended warranty.

I purchased an Xbox 360 in the summer of '06 with high school graduation money. After 2 years, there is the RROD sporadically, then nothing. Now about 3 years and 3 months, there is RROD for no apparent reason.

I have purchased an Xbox 360 and have been regretting that decision ever since. My first console died 10 months after I bought it and that has been my longest lived console. I have had 7 replacements, 8 overall, and not one has lived for even a year. Every time I send in the console for breaking down, they ship me another poorly refurbished console that simply breaks again. They have been completely unhelpful and when I asked for a new one, they have said to me that their warranty policy does not allow that. However, their warranty policy does allow it. I pointed that out to them, but they still simply said like a broken record that they can't. I am really tired of this and MS is being basically a corporate bully. I thought there was supposed to be a no lemon law where if you have 3 repairs, you get a new product.

My Xbox broke a couple of weeks ago for the fourth time - 3 red flashing lights (ring of death) - same problem as the previous 3 times. Xbox will not repair it again since it's just out of warranty by a few months. As a result, I downgraded my Xbox Live memberships to Silver status which is not supposed cost anything. Recently, I was reviewing my online banking info and noticed that I was charged the $7.99 for my XBox Live membership. I called support and the customer service rep told me that the only way to not get charged is to call support and that by downgrading to silver membership (which is free!), it did not mean I wouldn't get charged for the next month. It does not state this online. He told me that he would be unable to reimburse me the full $7.99 but could go ahead and cancel it for me. I told him this was not acceptable and requested to speak with someone else. He put me on hold for a few minutes and then disconnected me.

In 4/2008, I returned my Xbox360 for repair as it was out from a known issue with the 360's. It was repaired and returned to me in Nov. of '08. It was returned again for repair for the same problem. Then again in Jan. of '09 for the same problem. One week later, it went out and had to be fixed yet again. Then in Aug. of '09, it had the same problem. This time it was repaired and returned to me and lasted one day and it's out again! This is the 6th time in 16 months. This machine is broken! When does the lemon law kick in and they quit fixing it and just replace the thing? I am 48 years old and am the only one who plays this thing. Please help.

Suddenly, the Xbox 360 will not work; showing only red lights in the start button as were before they were green. I cannot play games, watch videos, nothing.

I purchased an Xbox 360 two years ago. It worked fine until a few weeks ago. The system started acting funny; the video would get all fuzzy until one day, I had no video at all. System would work and not work for a week. Shortly after, I received the red ring of Microsoft death. The system then stopped working entirely. I paid $600 for this system when it first came out and now I have to pay another $120 for them to fix.

I've invested a lot of money in the Microsoft company and with their faulty product, Xbox 360. I ended up paying for their mistake. Why? Should this product have been recalled? A company this big should be more customer-based. They said they are but why is it we have to pay for the repair of their faulty machine? And we are not talking about a few hundreds; it's much more than that, enough that any other company would recall it. Instead, we, the customers, get the privilege to pay for it.

My Xbox stopped working so I went online to begin the process to send it back to Microsoft to get it repaired. It clearly says that your credit card will not be charged until the console is repaired. Ironically the next day, my console began working again so there was no need for me to mail it back in. I just checked my bank statement tonight and guess what? Microsoft charged me $106.99 to fix the console that I never even sent them. I called to have it refunded and they gladly processed it for me. However, I'm wondering how many others out there have experienced the same problem.

I bought an Xbox 360 about a year and a half ago. I have been having problems and called customer support. They figured out it’s the hard drive going bad. I bought a new hard drive for $120. So, I put in a new hard drive. Now I get the 4 red lights and I have to spend another $120 to get it repaired. I did what they told me to do; I bought a new hard drive and now this? This is insane. How does a company not back up their merchandise? Do they have an ethics policy? My 7-year-old now can't play his birthday games that he got a week ago. I have never spent so much on something other than a car and a house.

After two years of using my Xbox360, I got the three rings of light. I got the part by mail and I fixed it. But after one year, I got the ring of death. I have 15 games that I bought at $60 each one and now I can't play them.

I contacted Xbox 360 Repair about three red lines and was told to fill out the online form and that we were under warranty for the repair. I proceeded to fill in online form to receive packaging box and it stated that we needed to provide credit card information for $99. I called Xbox again to spend two hours going around and around on the warranty of our system. This person told us that we were not in warranty, that it expired in July. It is now Aug 3. I was told to find the receipt and then file another claim.

I paid good cash for this product for my son on Christmas. Now, it doesn't work and with the down economy, I can't afford to have it fixed. A multimillion dollar company such as Microsoft should make good, stand behind the quality of their products and recall them to be fixed at no cost to the consumer. I will never buy their products again.

I have had the Xbox 360 for about 1 year and now cannot use it because of the ring of death. After purchasing many games, the box is useless. I now know that this is because of a defect from Microsoft. It would appear that the company would recall the product since it knows it is their fault. Microsoft is losing much revenue because of their failure. I am not buying any more games or paying them to fix the box. I hope Microsoft will not let the ring of death take their product to the graveyard as well.

The red light came on and hasn't been able to come off. You cannot play the game.

I am another Xbox 360 owner who has had their console fail with the flashing red lights on the front of the console. Xbox support insists that this is a normal problem and I should just go ahead and pay them to fix their problem - that console overheats and causes other hardware to fail. They will only warranty one issue of the console's overheating issue but refuses to admit that it is the cause of other hardware to fail. I have already paid for this product and I don't think I should have to pay $100.00 every year to keep it working. I have a PlayStation 2 that is still running since 2000. Maybe one day Microsoft can live up to Sony's standards.

My Xbox 360 game console has the red ring of death. The company won't fix it for free. It should be recalled. Microsoft stole my money by selling me a product that would not work over time. That is theft in my opinion.

Microsoft recently sent an update out for their 360. When my son downloaded it, his system began freezing. Funny, it was working just fine prior to the update. Of course, the warranty expired some months ago. Their suggestion was to purchase a new warranty for $119.00 and they would fix it. As I see on other complaints, they always want around $100.00 to fix any issue. How interesting. My son saved for so long to be able to purchase this system. They cost a lot of money and then you have to pay through the nose for games and Xbox Live. Someone really needs to check them out. My feelings are that you should not be allowed to take someone's hard-earned money in exchange for an inferior product, especially one that you do not obviously stand behind. Like I said, it's rather funny that all 360 "issues" can be fixed for $100 to $125. Actually, it's not funny at all - it's just robbery.

My Xbox has the red ring of death and I demand that Microsoft should fix all their problems free of charge because it's their product's fault. If they wish more products of theirs to be purchased, then make a customer satisfaction. I am very disappointed. PS3 have their consoles fixed free of charge.

I bought an Xbox 360. It took 6 months to save the money to buy one. I have a wife and 3 kids and extra money is few and far between. One year and a week later my Xbox got the 3 RROD. I have 5 other friends who have also received the red ring of death. They sent it in to get fixed, and when it came back the longest, any of those worked was 3 months. So, I opted for the self-repair of the x-clamps and thermal paste, and I got another 6 months out of my Xbox. Now it is failing for the scaler chip and also RFU. I'm not even going to bring up all the problems I have off of their Vista software. All I want is for Microsoft to make this right with all their customers.

I got an Xbox 360 Elite last year for my 18th birthday, and now, my warranty has run out. My Xbox decided to die on me, and I feel that I shouldn't have to pay for something that's over $250 and the amount of money I have spent on accessories and games to be fixed. I understand that you have changed the rule about the three rings, but mine has 1 ring, and I believe that it's either a power fault or an AV cable fault. But I have tried them on another Xbox Elite, and both power lead and AV lead worked? I don't care how long it takes for my Xbox to come back to me, but I also don't expect to have to pay for the repair. My Xbox has very sentimental value to me, as my mother bought it for me and it's the only thing that reminds me of her, as I don't get to see her as much as I'd like to. Please get back to me. Thank you very much, and I hope to hear from you.

I purchased Fight Night round 4 only 2 weeks ago from Walmart in Clermont, Florida. I have kept the game either in the system or in the case for this entire time. All of a sudden, in career mode, the system freezes and I cannot continue the game. I have tried other games and I know it is not my system. Furthermore, if Xbox would look at my name, they would have numerous conversations documented with me trying to get my steering wheel fixed. First, they sent me the wrong cord, then the right cord but the system still did not work. Then, they advised me to place my steering wheel in a box and UPS it back for repairs. I did that over 3 months ago and still have not heard anything! I have called numerous times, provided tracking numbers and still nothing heard back. So basically, they stole $200.00 from me.

I purchased an Xbox 360 and within a year it flashed the three red lights. I called Microsoft and sent it in for repair. I received a refurbished unit a few weeks later. This worked fine until 2 months later when it failed to work completely. Microsoft wants to charge me for the repair. I find it completely unreasonable. They sent me a defective product and should be held accountable for unfair business practices. It is bad enough that they make a product that is deceiving consumers, but when you call Microsoft, they send you to India where they are outsourcing employment and making it highly difficult to understand the employees, much less get a response from them that makes you think they stand behind their product.

I purchased the Xbox 360 the first day it came out and have had problems with the “ring of death.” I have sent the 360 back 6 times and each time they sent me a new one. Every one had the same problem. This time, 7-30-09, they tell me that it is not under warranty and are trying to charge me $100 to fix it. They had just sent me this 360 in October and are telling me that this is the only one I ever called about. The lady, May, refused to let me talk to her supervisor and kept using the current unit’s serial number to go by. I tried to tell her numerous times that each time I sent my 360 in for repair, they sent me a new one with a new serial number. She just insisted on telling me over and over that the unit’s serial number only came up with no history. It’s obvious she was not listening to anything I had to say. I was furious. She gave me a reference number and no other info. She stated the info would be in the computer. I informed her about the past incidents where I sent the previous five 360s weren’t there, so why would this one be? It’s not my fault they kept sending me a defective product, so I should not have to pay to get it fixed.

I have had the Xbox 360 for just over a year and now it has no warranty. It has a broken red light. I do not see why we have to pay to get this fixed when they know this is their fault. And when people spend hundreds on games, we should be refunded in some way and seeing that people had to buy games all over again because you cannot play Xbox games on 360. We have lined their pockets again. I do not think PlayStation or any other gaming company would treat customer like this. I would not advise anyone to buy their products again.

I recently purchased the Xbox 360 Elite Game of the year bundle $399. This bundle was recently announced and placed for sale in May 2009. The problem is Microsoft has placed old systems known to have problems inside the new bundles. The system that came with my bundle was 13 months old manufactured in June 2008. Microsoft is repackaging and selling hardware that they know will fail. Because of this, I returned the bundle with the old hardware and was forced to purchase all the components separately at an additional cost of more than $100.

The Xbox we purchased in February of 2008, which only gets used during school vacations and weekends, is now flashing an error code and has to be sent in for repair. I am disappointed in the quality. Of course, we are out of warranty by 5 months, so they say we have to pay $100 to get the repair which will be done using refurbished parts. I just think it is unfortunate that a $350 system does not last for a year and a half. We have many other and many older game systems that work just fine and have had no issues. This system is the newest one broken and the company is not standing behind the product. It is remarkable to me to hear all the other complaints out there and to realize that there are lots of other people in the same boat paying $100.00 for a system they paid $350.00 for a little over a year ago. What a racket.

I purchased an Xbox 360 for my son less than two years ago. I have had it broken twice now. They expect us this time to pay a $100 to get it fixed. This is unfair. I have heard the numerous complaints and I know everyone said you should have bought the extended warranty. I say that Microsoft should stand by their products better. Why should we pay over and over again, when it should work right in the first place? I will stick with PlayStation or Nintendo from now on.

I got a Red Ring of Death error that Microsoft charges $100 to fix. Now not even a month after getting my Xbox 360 fixed, I have an E-74 message. The E-74 message is caused by hard drive failure. Thank Microsoft for its cheap as ** product.

My son's Xbox 360 was returned for the same red light issues as described by others. They sent it back "repaired" today, and guess what? It's the same problem. They fixed nothing and now say they won't accept it back again because they've already "repaired" it. What gives? Why is a company with sales like theirs still popular and doing business? This is appalling.

Our family own two Xbox 360 consoles which were bought at Christmas the same year. One console belongs to me and the other to my son. My son’s console started to overheat only after 5 months, the console overheated only after 30 minutes of use. We visited the Xbox website to see what was wrong and how to fix it. Microsoft suggested to make sure the console was placed in a well ventilated area. This console has never been right.

I bought a brand new XBox 360 60gb, less than a week after I had it flashed red lights. I called Dell for an exchange and was on hold a minimum of 30 minutes in addition to being transferred 8 times. The Exchange department transferred me to the IT department who bounced me around. Each person told me something different. They would not do an exchange without a 15% restocking fee even though it was less than a week old.

First, we sent our Xbox 360 in six months after we purchased it because it kept saying to close tray regardless of what disc was in it. They fixed the problem but sent it back with the USB door missing and the case scratched up. We called and complained about that and were told we were pretty much out of luck. The Xbox did work until July 11, 2009 when the ring of death was flashing red. I called Xbox and was told it overheated and had to be sent back in. I waited for the label and never received it. When I called again about the label, I was informed that the warranty had expired a month to the day from when I called and it would cost me over $100 to have it repaired. When I stated I didn't feel we should have to pay to have the system repaired so they could send us back a broken Xbox again, I was told I was out of luck then just to buy a new one. Why should we pay over $300 to buy another game system that is going to break if they will not back their products?

My son's Xbox continues to light up with two red rings. They were able to let it rest for a couple of hours then it would work again. Now, the two red rings light up as soon as the Xbox is turned on. When I called Microsoft today about the problem, they told me my one year warranty had expired so it would cost me $120.00 to fix. I got so upset I didn't let him tell me how much shipping and handling would cost. I paid between $600 and $700 for this Xbox bundle 1 1/2 years ago for my boy's Christmas present.

I purchased an Xbox 360 in November 2008. It broke down 3 months later. They sent me a box with their address and labels two weeks later. The whole process was about two months. They supposedly repaired it and sent it back. I have the same problem with an orange light on the power supply and the system doesn't turn on. I've purchased a lot of games for this system and going two months without being able to play a system that cost $300 is inexcusable. They want you to keep sending in the Xbox until the one year warranty expires. The store that I purchased the item from laughed and said I should have gone with Sony because the Xbox 360 sends out a white box they call a coffin. I honestly think if GameStop sells the item, they are just as responsible. They told me Xbox knew there was a glitch and sent them out anyway. They will be making more money repairing them when the one year warranty ends.

My Xbox 360 has the red ring of death. I only had my system for 4 months. I took excellent care of the system. I’ve invested almost $1000 into my gaming system altogether.

I paid $400 for my Xbox 360. I've already sent it back 2 times to be repaired. Some repair huh? Now it's broken again, and I'm demanding a refund so I can buy a console that won’t break down monthly. The consequences are pain and suffering, staying enraged for hours, and eventually throwing my Xbox into a river.

My Xbox 360 has broken down for the second time. I have owned it for approximately a little over a year. The first time it was a 3-ring error and was covered under warranty. It is now scratching my games and is not covered under warranty. After doing research on the internet, I am convinced that this is a very faulty gaming system. I have owned many game systems from Nintendo and PlayStation and never had them break down. I would like to see Microsoft held responsible for misleading people into buying a defective product or at least compensate for it.

March 2008, my two children spent their entire savings to purchase an Xbox 360 and a few games. November 2008, it had the 3 red lights ring of death. I called Microsoft Xbox and sent the machine in to be repaired. It wasn't repaired but replaced. May 2009 and this replaced machine continuously gives the message “unreadable disc” or “unrecognized disc” and will not allow any game to be played. We have taken all our games in to be cleaned, without success. I then purchased a brand new game, and that too will not work.

Xbox 360 is scratching discs and Microsoft is not taking thousands of complaints seriously. They are not taking responsibility for the problems.

I've had my newer Xbox 360 for a few years now. The old Xbox 360 I owned has, I believe, the motor that span the disk burned out. Well, as most of you know, Xbox charges your credit card every month if you pay that way. I canceled my card. I never called to tell them. I didn't know you figure when a credit card is canceled, the service will be canceled. Does that sound right? Well, knowing that was my Xbox Live was shut off, I went and grabbed a 3-month prepaid. I went to enter the code in, and it read that my account was suspended.

I attempted to purchase a 2-year extended warranty for my console. When I called, the console was within its original warranty period. The associate I spoke with informed me their system was undergoing maintenance and I would have to call back later. I asked for a callback to purchase the warranty when the system was up and never received one. I forgot to call back until about 3 weeks later and after the original warranty had expired. The warranty expired on June 2, 2009. I called back approximately June 23, 2009. I was told they would send in a request for approval of an out of warranty, extended warranty. The request was denied.

After one year of purchase, my Xbox stopped working. I took out the extended warranty so I sent it back to Microsoft for repair. They sent back a "refurbished" Xbox that wouldn't even turn on. I sent that back and got another refurbished one that got the red rings after a week. I sent that back and got another piece of junk that didn't last for a month. It was sent back four times and now, they said that the warranty has expired.

I bought an Xbox and the thing just breaks and breaks and breaks. It has now broken four times. It seems everyone I know has had an Xbox break--from Sale of Goods Act, "not fit for purpose!" I just want to get rid of the thing and buy a PS3 but will have lost 200 pounds because no one will touch a second hand Xbox.

We purchased an Xbox 360 Elite in May 2007. I have had to send it in for RROD 2 times, finally ended up switching over to a PS3 since Microsoft only warranties the problem for 3 years. Obviously, this is an ongoing problem and the units should be recalled!

I have owned an Xbox 360 for 18 months and has already "red ringed" twice. I experienced a lot of freezing and cannot complete a number of games as a result. I am disenfranchised with the Microsoft brand. I have been stolen from and I know exactly who did it. They have found a loophole in our capitalist society and it makes me extremely skeptical as a consumer. I have spent easily $1000, if not more, on Xbox accessories and it was a big waste of my time and money. I have spent countless hours playing games that won't complete because of memory issues or poor rendering. My original Nintendo was more reliable in every way than the Xbox 360 is.

My husband was playing his Xbox when the Red Ring of Death suddenly appeared. Now, I only knew what it was called because it also happened to many of my son's friends. My husband had no clue what it was so I explained it to him. When we called Xbox's phone number, they told us that our warranty has expired but we can pay for an extended warranty. Paying just to have it fixed is not right, but they went on to say what is written in front of them. Well, we did make the warranty longer.

My son's Xbox 360 was sent in for repair. There was a game disc inside called Call or Duty 4 that I could not remove. I worked with the representative on the phone to try and remove the disc when I was requesting service and we could not remove it. He said no worries, tape a paper on the unit stating the game was inside which I did. We received a replacement system not our original system in return and no disc. I have opened a ticket with Microsoft regarding the return of my game disc and have been told that it was not in the system and that nothing can be done. I have made several calls with no success. I would like to received my original game disc back if that is not possible then enough money to purchase a replacement.

I am very displeased with the way my repair has been handled by the 360 support. I had purchased an Xbox 360 for my children from Gamestop here in Bolingbrook. I did buy it used. I am a single dad raising four kids alone by the skin of my teeth.

I bought an Xbox 360 and within 1 month of having it, I got 3 red rings. I sent it off to Microsoft to have it repaired and they wouldn't repair it because they said it had been opened. I have never opened it nor would I know how to open it. I'm sitting here out of $200 because Microsoft robbed me.

I have an XBOX 360 that’s a year and a half old. It started to show E74. Thinking it was out of warranty and that I had nothing to lose, I had a look and followed advice from the Internet for possible cures. While trying to rectify the problem, I was advised by a colleague that this was a known problem and had an extended warranty of 3 years so I sent it back. Microsoft refuses to touch it as I have tampered with it even though I believe they replaced the whole board anyway. Poor customer service. I will be avoiding Microsoft and go to their competitors from now on. I suggest others do the same. It’s the only way they will learn poor customer service is not acceptable, and the phrase 'Its Microsoft policy' cannot be used as a get out for items not fit for purpose.

I had the notorious “3 lights of death” on my Xbox 360. This happened once before and was repaired after much stress and arguing that the 360s were not faulty and was assured it was a one off! This was not the case. Eventually, Microsoft were good enough (very sarcastic tone) to acknowledge the problem and give their consoles 3 years warranty from the date you purchased it not the date it was last repaired! This effectively means that a console could break continuously until the warranty runs out, so Microsoft can wash their hands of this problem and still maintain face in the public as they were generous enough to given the extended warranty.

I have owned 3 Xboxes and finally my third one has also broke (an Elite, yes your top of the line Elite). Funny how it broke just like the other ones, right after an update on a game that I haven't played in a while. This time it wasn't the red rings. I did an update on COD4 and played for a couple minutes then the screen went purple. I shut everything off and when I restarted, I had no video at all. Now, it will cost me over $100.00 for repair on an Xbox that was working perfectly until an "update". This will be my last Xbox that I will have repaired. If it happens again, I will have to accept my losses and the thousands of dollars I have spent on systems and games, and move on to a more reliable gaming system.

I got an Xbox gold membership for my son, understanding the first month was free and my card would not be billed. It was billed so I cancelled it. My son bought a prepaid card instead and registered it. I found out today my card was charged again. I called customer service to tell them that charge was a mistake. They said if I cancel the credit card, it would also cancel the prepaid card. They refused to honor the card my son already paid for since I cancelled the credit card purchase. So they have $49.95 that my son bought this prepaid card with and he has no Xbox live. I spoke with several people who refused to refund the prepaid card as well. I asked why they couldn't just reenter his prepaid number and give his subscription back (which was 13 months) and they refused. I was on the phone almost 2 hours and no resolution. I would like my son to have his money reimbursed for the prepaid card or credit him with the 13 month subscription he has already paid for. My 15-year old son who worked hard and saved his money was just robbed of it by a multibillion dollar corporation.

I purchased an XBox 360 console less than two years ago and since that time it has broken down 5 times, requiring repair in order for it to function again. Now on the 5th time it has broken with an E74 error message, Microsoft will not return my calls on getting the repair set up and is giving me the runaround. Microsoft agreed to repair the console for 3 years for this problem but they are trying to avoid honoring this warranty.

I have an Xbox 360 and I am just tired of shipping it out for repairs. When it came back, the unit only lasted for about three months.

Microsoft are a bunch of idiots. The Xbox 360 is a ** product from a ** company with ** support. Sony PlayStation rules forever. The PS3 buttons are easier to control and the console looks far better and has a blue-ray player. The best part about the PS3 is that it doesn't ** out after 3 months of use. Microsoft, please give me my money back so that I can buy a real gaming console - the PS3! I received the red ring of death on my Xbox 360 and it took over 4 months to replace. Really poor service.

Please be aware that I am sending this email to as many agencies, media outlets and consumer advocates as I can find (thank goodness for Google and its wealth of assistance in this area).

I have purchased 2 Xbox 360 video game systems from Future Shop, which are Microsoft products. They both have 1 red light errors. 1 of them sometimes displays 3 red lights and most of the time just gives me 1 and a error code. My oldest system is about 15 months; the other one is around 11. I have tried working with their phone support and email support to resolve this issue. They would like me to pay them for the repairs (which I don’t believe I should have to pay for). Many, many, many users of this product are having this issue and it needs to be fixed. It is an error on their part with faulty hardware.

I bought my son a new Xbox 360 in February 2009 and after about a week, it started not reading the disk, even if they were brand new.

I bought an Xbox 360. The item broke and I sent in for repairs. They repaired and sent it back. Problem was, my personal information including debit card was in the memory. When I received it back, I was unable to log on to my account. Someone had changed my password. I immediately contacted them and they refused to reset password even when I provided all information. Two weeks later, I got a bank statement with charges from Microsoft totaling $142.25. I called them again and they still refused to close the account and told me that my account was compromised and no other charges would occur. Meanwhile, they would issue a refund to the bank for the fraudulent charges within 72 hours. That was 2 weeks ago. I called again today and was told that they did not know how long it would take and refuse to let me speak to a supervisor. This was done internally as the only persons who had access would have been their tech people in the Repair dept. The reference number they gave me is **. Is there anything you can do to help me?

My Xbox 360 console has had hardware troubles three times, two of those times being the Red Ring of Death problem that required me to send my console out for repair. This third problem is two red quadrants lighting up, which means a problem with the cooling system. My console had this problem not two weeks after I got it back from its last repair.

I've had it with Microsoft. I cannot keep getting new Xbox 360's; I'm already on my 4th console - $299.00 times 4 is approximately $1,200.00. I believe it's time to do something legally about this highway robbery Microsoft is so blatantly getting away with. The serial numbers for the systems if needed are as follows: 404402760725, 409961661205, 511299134306, and 055000480507. The problem with these systems and others that I have seen are: 1) poor case design (vent holes); 2) two fans on back (a fan on top would solve this); 3) systems overheats due to improper thermal grease installation; and 4) X-clamps underneath the mainboard become loose because of the overheating which also makes it overheat to the point of damage.

Thirteen months after I got this thing, it broke, just like millions of others. This thing is a piece of crap and should never have been sold to the public.

In 2005, I purchased an Xbox 360 console as well as all the peripherals. After about a year, the console died and had to be repaired. The first time, Microsoft was very happy to take care of the problem and responded quickly. I then received a refurbished Xbox 360 that was not my own. Another year passed by and again I got the RROD and an error message. Well, on this occasion, I was told I had to pay $140 to fix the console because it was out of warranty, which I did. Upon receiving yet another Xbox 360 that was not the one I sent in but a refurbished, I was sent a letter to tell me that the warranty had been extended to three years and I was to receive a refund of the repair cost.

I bought an Xbox 360 almost two years ago. At that time, I was only playing it once a month or so until the beginning of this year. Yesterday, my Xbox 360 freezes up. I recycled the power and tried again. The problem persisted and became more frequent within a few minute interval. I called up Microsoft. They told me that it was a hard drive failure and I have to send it in. They then told me that the standard warranty is 1 year and that I would have to pay $99.99 and the extended 3-year warranty only covers the 3 rings of death.

Ring of fire - We bought it for the kids. What a joke. We never had one problem with PlayStation or Wii, but Microsoft is a joke. Buy American, yeah right. We know tons of people who have had problems with these pieces of junk.

My Xbox has a code 54 or something like that. It has one flashing light and won't read or play anything.

After spending $1,000 on a replacement Xbox console due to the three red rings of death on the original console; and a further $180 on Xbox Live membership; wireless adapter; and FIFA 09, we cannot play the one Xbox game we have online. I thought I was doing the right thing as a parent and set up the account as a child account with parent control. However, Microsoft does not allow the parent to control content access and provides no way for the account to be changed. The only solution Microsoft offered was for us to spend more money buying another membership and to set it up as an adult account and authorize my children to use it.

I bought an Xbox 360, had it one month and the red ring hit the system. The system was returned, I got a new system and now it doesn't read disks. They say the warranty has expired so now I can't use the system and it seems by internet talk that I am not the only one with this problem. I spent a total of $650 on games, controllers and live accounts and only got to use it for less than a year on two different systems. It's uncalled for and they tell me, "Too bad and buy another system." Yeah, right.

I had bought an Xbox 360 on Christmas 2007. The first two quit working within a week so I returned them. The third one, the HDMI quit working and was in warranty so I sent it to Microsoft. They said they fixed it and sent it back. This one lasted three months then overheats constantly which was three months out of the one-year warranty of course. To recap, 4 detrimental Xbox 360 problems in one year and three months. Not much time to play with those odds.

We've purchased three Xbox 360 units. I just found out about two months ago that Microsoft had extended the warranty on these units, but it was too late for one of the units as I pitched it. The 2nd unit is broken with the three red rings showing hardware failure, etc., but now they have rescinded their extended warranty. After reading other people's comments, it sounds like Microsoft is running quite a lucrative business charging $100 to get the units repaired, over and over again! This, as far as I am concerned, is fraud. If I sell something I know is going to break, I am liable. Microsoft is liable and should take responsibility to repair/replace their products with trustworthy merchandise or quit selling it. It’s money down the drain. We've spent around $1,000 on these units.

I bought an Xbox 360 just over 1 year ago. Since buying the product, I have had nothing but problems. I have had to return it to them 3 times for apparent technical problems, twice for the vaunted red eye, and once for it not being able to read discs. The last time it malfunctioned, I had only had it back for just under 3 months. I have repeatedly asked the operators at their customer support number for information on what they are doing to resolve the problem only to be told each time that they could not speak about that. This is becoming increasingly annoying as I not only paid 400+ dollars for the system but then had to shell out an additional 100 dollars the second time I sent it back as they told me the warranty had expired. It was then that I had to pay to get an extended warranty as I feared the same problem may arise, which it has and again I was told in polite terms basically, "we won't answer questions, just send it back." It occurs to me that not only am I being sold bad merchandise but I am also being handcuffed to it by this thug of a company. Please, if you have advice, I would be eager to hear it.