Xbox Reviews

I am very disappointed in the Xbox 360. I got the dreaded three rings before last Christmas, so I sent in my console. I got it back the first week in January and within three days I got three rings again. I sent my console back in again and I got it back on February tenth. Once again I got three rings on February 14th and I have to send it again. I'm very frustrated with this situation. I've talked to other Xbox 360 owners that have gone through this problem before, and they have suggested to me that I buy another Xbox 360 console. My response to that suggestion is that is crazy! You mean to tell me that I have to buy two Xbox 360 consoles to do the work of one?

Microsoft has admitted that the first version of Xboxes were defective but still keep them in the stores. I have returned my son's Xbox back three times. Now Microsoft did replace them but still has problems. Now they want 100.00 dollars to fix it. I have spent nearly 2000 dollars on games and accessories and can not use them. I feel that Microsoft has taken consumers to the bank.

Xbox 360 scratched my DVD game, The Force Unleashed, and was in the same spot it always had been since I purchased it on 9-7-07. And the game was playing. I asked my son to exit out of his profile and then we heard a seeking sound from the DVD ROM and then got an error message on screen, then I asked my son to go check the DVD and the DVD had a massive round scratch on the inside. At no time had the Console even been moved since the day I purchased it. This was scratched on its own in front of my son and me sitting 12 ft. away on the sofa when this happened. Shocked and quite ticked off. The rep from MS said, "Tough luck, call Lucas Arts." I said NO, then got a supervisor. Said, "We can't help you, sorry."

I've sent in a 360 Xbox console to be repaired. It never worked from the time I bought it. I sent it off 12/2/2008. I still have not received it. I've talked with a dozen people. They sent back my hard drive to it and even sent me a gift for my time. Yet no console. I keep getting a runaround. Could you help. Thanks.

Last Christmas, my 9-yr-old son got an Xbox 360. He was overjoyed, all he asked for! 3 months later, ring of death! Call up Xbox. YES, they're gonna fix it! I have the 1-year warranty which really isn't 1 year. It's 10 months. You have to call them and send copy of receipt! So their fix time is nearly a month! I felt like Microsoft could use more money and bought another piece of junk that would break as well within 2 months and this one was the Halo special edition Xbox 360... AGAIN they fixed it, took nearly a month but i did not learn my lesson from first 2 times.

My Xbox has broken three times within one year and twice within one week. After repeatedly calling Xbox Customer Support to try to get a new Xbox, I was denied and had to wait three days to receive a notice my Xbox was fixed. I have lost over three months of gaming. My games and console are useless and I would like a refund.

My Xbox 360 Elite was less than 90 days old and it started flipping in and out on the graphics. It also overheats. When I called Microsoft, they said to mail it back for repair. I asked if I was guaranteed to get my same console back and I was told by 3 phone operators that they send you back a refurbished system. I was irate because I just spent 399 dollars on a new system and they're going to send me back a refurbished box. I think customers should be aware of this. I think it's dead wrong.

I've had two brand new Xbox 360 consoles fail within the last 2 years, both with the RROD problem. I've never had this kind of issue with anything I've owned in my entire life. Insane!! Have spent 120 dollars in replacement plans alone, not to mention the money lost on dowloadable content and xbox live fees. Have over 300 dollars worth of games that are worthless without a working console

My Xbox 360 broke and they want $130 to fix it. I've only had it for 1 year.

I think it is a crock that we pay almost $1,000 for Xbox 360, then $60.00 per game and these systems overheat or damage the games and quit working altogether and Microsoft profits off our misfortunes. Highway robbery. In times like these, people want good quality products not to be ripped off financially. Putting so much more money into their investments for something that is Microsoft's mess up is not right. I hope they replace every Xbox made. Serves them right.

I bought an XBOX 360 in July 2008. In Jan. 2009, I got the red ring of death. When I called XBOX support, I was told only to send in my power supply unit at my own expense, which is very strange since I was told that this power supply unit is an accessory and XBOX does not pay for shipping. Yet the funny thing is that the power supply unit came with the XBOX 360, so how could a company make a product and then claim they are not responsible for shipping? I am switching to a PS3 as that console seems to have better customer service and better support!!!

Purchase the Xbox and the three rings of death showed up. Called the company explaining what the problem was. Spoke with two different customer service representatives at XBOX. One says since my son changed the face plate that is considered tampered with and the company will not fix it. Called back and the second personnel says no just because the face plate was changed does not mean it was tampered with. Because I felt this is incorrect due to tampering means he actually went inside the console and tried to fix it himself, which he did not because there is a special tool required to remove the cover. Called the supervisor and he says he will have the technical team send him the pictures they supposedly have taken of the console which caused them to not fix it. But get this, Xbox sent my son an email saying his console was fixed and was on its way back to him. It came back unfixed with a note attached to it saying it was considered tampered with by Xbox. Asked if we would be called regarding the pictures and the supervisor said no. It's all their decisions.

I purchased an XBox 360 and sent to fix 3 times because of the 3 red rings. They said it was a hardware issue and all they could do is send for the console and repair it. It is unfair that they sold defective consoles and not to mention they are not cheap! Customer service is horrible and cannot understand them. We should have been sent a brand new console since it's their error. I am in the process of buying a PlayStation 3 and selling all my Xbox360 items to GameStop and filing complaints to everyone I can.

My son's XBox 360 is scratching all of his games. These games normally cost around $50. I contacted Microsoft and they said it could be repaired for $100. I feel they should repair the console for free as it is a manufacturing defect.

The XBOX repair service process is a bait and switch operation. Although promised that there would be NO charge for repairs, my credit card was in fact charged. Upon dealing with their frustrating overseas customer service, I was told they would NOT reverse the charge.

I purchased an XBOX 360 console three years ago and after about fourteen months, it malfunctioned. I was charged one hundred dollars for the repairs. A little over a year later, it malfunctioned again, this time the particular problem was known to the company and they fixed it for free. A third time the console malfunctioned. I sent it in and it was returned in non-working order. After returning it again and receiving a new model, it has again stopped functioning properly. I have paid one hundred dollars to fix a piece of merchandise that was doomed to fail before I even bought it. If a piece of electronics with 120 volts coursing through it cannot operate properly, the way it is designed, how am I to trust that it will not cause fires, explosions, physical damage, etc. This is a well documented issue and I only hope you are able to bring this to light and expose Microsoft for what they really are. As an American institution, they should uphold a higher standard than is currently adhered to.

I purchased an Xbox 360 in August of 2008. 7 weeks later, after the return policy expired (which is only 30 days), I contacted Microsoft for a repair to the defective one I bought. Microsoft sent me a replacement 2 weeks later which was used and refurbished. It's January of 2009 and this one has the same issue. They won't help me in this matter.

My X-box, which is just over a year old, is not showing a video picture. It appears that the video card is bad. Microsoft is saying that it needs to be repaired, but it is out of warranty. I have to pay for their shoddy product.

I've read numerous complaints regarding the Xbox 360 and the three rings of death. This site alone, has pages and pages of complaints re: this system. At what point does Microsoft do a mass recall to ensure everyone is made whole. These systems are NOT cheap, and at times can be costly to repair - only to get them back and within a few months - they die again! Really??? There has got to be something out there for all of us to be able to MAKE Microsoft do something about this! If any of you have found that avenue, please post it! I cannot afford to have the system fixed through the traditional method - pay shipping, pay Microsoft, etc.. then repeat the process in a few months. Will probably pay the $12-$15 for the repair kit and cross my fingers! Signed... Very Frustrated!

My husband purchased a video game which after 1 use of playing, somehow ended up with an odd scratch that encompassed the entire disc. The XBOX 360 console sits on its side, not flat. We took the game back to GameStop where it was purchased and was told that we could not get a new game in its place for it is our fault the game is ruined. Why we asked??!! We were informed that the console is not meant to be on its side and in turn, the disc wobbled during play and ruined it so we were told after the fact to place the console flat.

My son's Xbox 360 is not working and has started to fail within 6 months of purchase. I have tried to call Microsoft numerous times and also wrote a letter directly to an administrator at Microsoft, but no one responded.

I bought an Xbox 360 that was bad. I sent it in to Microsoft. They sent me another one that was bad. I called them and now they want to charge me one hundred dollars to repair the defective Xbox360 they sent me after I originally spent 500 dollars purchasing the first one. It's a damn rip off and I'm fed up with this getting over people who spend their hard-earned money for this product and don't get their money's worth.

I bought this XBox 360 system a little over a year ago for my son for Christmas. I paid $400 for it new. This weekend, he was playing it and it just shut down and will not power back on. A friend brought over his power cord and it still won't power on. There is no sign of any physical damage. Microsoft needs to replace these defective items. They are too expensive just to run to the store to replace.

I was watching my kids playing a game when all of a sudden the Xbox opened up. I took the game out and it had a deep scratch. I had bought the game and the Xbox for Christmas. It was a $60.00 game and it was the only one they had. I am afraid to buy another game because it may do the same thing.

This is the second Xbox 360 whose disc drive burned before a year. My second one slightly longer than a year (1 year 21 days) and now they expect me to pay 100 dollars because their product is defective. I'm submitting this because I feel they should fix it and could not find a way to file a complaint to Microsoft.

I had my Xbox 360 broken 3 times, and had it sent back to get fixed and every time, they promise it won't break down but it did. I talked to about five different supervisors. They couldn't help me about this pesky problem. I paid too much money for this system. I know that Microsoft came out with a new motherboard so the system won't have frequent breakdown. I believe that after the third time of having to send the system back for repair (3 weeks) that I should be obligated to receive a new Xbox 360 with the new motherboard called Java. I'm very tired of calling their support team for getting no help at all, just getting runarounds, waiting on hold for 30 minutes long and sometimes longer. I'm really losing my patience with Microsoft. I'm pretty sure I'm not the first to complain about this. Would someone please help me? Thank you.

This unit scratches a ring around the CD! We had thought that it was because of something we had done (move or jolted). But to our surprise, it has happened over 10 times to brand new CD games when the unit was placed on a level place and not moved at all. I bought the special addition Halo version unit and do not understand why this keeps happening! I read a few articles today that this has been happening & they (Microsoft) were aware of the problem. Can I get them to fix this problem?

I purchased a brand new Xbox 360 from our local Walmart store here in Prattville, Alabama. My children purchased several hundred dollars worth of games for this machine. They then purchased a Guitar Hero World Tour game after Christmas this year 2008. The game failed to last two nights before the cymbals began to fail, $189.99, during regular use of the game so we returned the Guitar Hero World Tour to the store and they gave us a full refund for the Guitar Hero, but then when the kids tried to play a different game in the Xbox 360, they said the game then had the red ring of death.

We have had to get 5 new Xbox consoles in the past year, twice due to rings of death and 3 times because the Ethernet port didn't work. We just yesterday exchanged our Xbox for the 5th time and when we got it home and tried Xbox Live, it didn't work. No one at Xbox customer support could or would help. We are tired of taking our time to repair their problems and when we asked for 2 months of LIVE credited to our account, they refused. Even a supervisor refused any sort of compensation. One rep even hung up on us. We are truly disappointed in their product and even more so with the utter lack of respect and customer service. I am sure Bill Gates wouldn't appreciate knowing his company was so unbelievably rude and disrespectful.

I own three Xbox 360s. The first stopped working in 16 months. I decided to purchase a new one instead of paying $100 for repairs. The second one is 14 months old and working fine (knock on wood). When we started fighting over who could play it, I bought a 360 Elite and handed down the second one to my ten-year-old. The Elite stopped working in 21 days and is now being shipped off for warranty repairs. I will be without the unit for four to six weeks. I own PS2, WII, PS3, Game Cube, and Nintendo 64. I've never had a problem with these units much older than the 360s. What's with the quality of these units?

We bought an Xbox for my 6-yr-old for Christmas in 2006. 1 yr later, we had to return it because of the red light of DEATH!! XBox did not charge off because we were in our warranty period. In December 2007, the red light was back on again (1 yr after they repaired it). We contacted Xbox and they told us that our warranty ran out in May 2007 and that we had to pay $94.00. This is a problem on their end. This red eye of DEATH happened twice in a 2-yr span and now we have to pay their mess up!!!!!

I was playing my Xbox 360 today which I have had for under one year. While playing my Xbox 360 it went out and was showing three red rings. I did get an extended warranty but what if this problem exists when I get another Xbox 360. I now have to take the system back to Target where I purchased my Xbox 360. I do not want to be out of close to $600.00 which was what I initially paid for the item. I am frustrated because I have never had a problem with a game system until now. I do not feel that consumers should pay for the ongoing problems that Microsoft is having.

I purchased an XBOX 360. After returning it to Microsoft two times for the same faulty issue, on the third time they returned to me a refurbished console (which I protested). The refurbished console has the same faulty issue. After contacting "customer" service, fourth time, I spoke with Sam and asked very politely and professionally about receiving a new console, which I don’t think is absurd (fourth time! same issue, even with a refurbished console). My intelligence was insulted when "Sam" asked several questions like "can you plug your console into a friend’s outlet?" I then asked If could speak with the head of customer service or at least have my information given to them for a call back. The answer was they do not accept calls and I was finally "hung up" on! If my circumstance of 4 faulty Xbox 360 consoles does not warrant an audience with the head of customer service, then I assume faulty electronics is everyday business for XBOX/MICROSOFT.

I purchased my Xbox 2 years ago. Within months it had to be sent back because of faults. The product was purchased in November and just months later when I phoned Xbox (infamous) customer support, I was informed that I had an older model that was likely to have faults. "So when did this new model get released with no faults?" I asked. 6 months ago was the reply. So why on earth had I been able to buy an Xbox, that knowingly had faults by the manufacturer, 3 months after the issue of new consoles? Now to cut a long story short, my box has been for repair 3 times since I owned it. Why should I have to pay to have a product repaired that never functioned properly in the first place? BILL GATES, sort your house out or there will be an exodus to PLAYSTATION - Call Of Duty 4 kept millions hooked but you don't have a game like that anymore and will struggle to emulate it. Oh! and 1 last thing, Mister GATES. I would like to refresh your memory with a quote from your own lips, "PlayStation could sell a box of bricks and people would still buy it." Now that sounds like the pot calling the kettle black!

I purchased a 20GB HDD upgrade w/ 3 month subscription of Xbox Live, a promotion on xbox.com. When the Hard Drive arrived there was no 3 month subscription card. I called Xbox customer support and was told the issue is being 'escalated' and to expect a call back in 3-5 business days. Well that was 5 phone calls ago, and each time I was told the same thing. I use to think once you pay for something you would actually receive it, so I guess Microsoft technically stole from me. My fifth call was today. I really don't expect a call back and I'm so mad I don't know what to do with myself. They can't keep treating people like this, I was told by Norman (badge ID# **) he was as high up as it goes, and I would just have to wait. If anyone has a REAL contact other than 1-800-4-MY-XBOX please let me know. I don't like getting robbed with nothing to do about it.

My kids received an Xbox 360 for their birthday, August 2008. It’s now January 2009 and it’s no longer working.

I purchased a Halo 3 Edition wireless headset that worked for my brother for no more than two weeks. After finding out that it might be possible to get a replacement I tried their help line. Understandably because I can't find the receipt there wasn't much they were willing to do especially if it is after the 3 months. However, I was informed that even if I do find the receipt I need to have borrow the serial number of my brother's or roommate's Xbox 360 because they make it clear they can't/won't submit a request to repair or replace an accessory without a serial number for an Xbox which is ridiculous.

We purchased several games for my sons Xbox 360. 2 of his brand new games from Christmas have been ruined due to a scratch in a ring all around the entire game. They say they will not do anything for the console unless I pay for it to be fixed. And she had the nerve to tell me that the game scratched itself and I should call the maker of the game. Unless there is a ghost living in the game console... that was the stupidest remark I've heard yet!! In other words, they will not do anything. All the money we have spent on this product and its crap. I've been given 3 reference numbers, 3 different stories from agents at Xbox. Several hours of phone time, and $180 worth of games ruined.

I purchased the Xbox 360 for my kids and sure enough I had to send the console for repair because the game got stuck in the disk tray. I was on the phone with their customer service department to see if we can manually take the game out, but no luck. After a couple of weeks they gave us back a new console. I asked about the game that was stuck in the old one and told me that their policy is they do not ship the console with the game. The game will come separately.

This is the second time in 1 1/2 years that I had to send my son's Xbox in for repair. This is ridiculous. Had to call them last night because of the rings of death. Now I have to wait for the box to send it back and wait another month to get the console back. Something needs to be done about this. They need to put a fire under the repair techs or hire people that actually know how to fix the problem. I was told the first time when you get your new console, you will not have any more problems with the rings of death because they were installing new devices to prevent it. Now here I am again, 1 year later, with the same problem. So much for results.

I received an Xbox 360 last X-mas. Have been playing it for a year and two weeks and wouldn’t you know, it dies. E74. Two weeks after the warranty expires and I’m not eligible for an extended warranty? Why do I have to pay 150$ more? Microsoft should be held responsible for all of these faulty 360's.

I purchased an Xbox 360, which proceeded to break after 7 months. Microsoft repaired the unit for free. It then broke with the same problem 5 months later. Because it was 10 days beyond the warranty, they refused to fix it. Basically, the item I purchased no longer functions properly. This is a loss of nearly $500 in merchandise.

My Xbox has been broken three times in one year. It's always under warranty of course. I've yet to speak to anyone from the U.S. or someone without an accent that I can understand without have to as them to repeat themselves. Microsoft has had the last Xbox since December 18th (actual received date) and still has no time schedule to have the unit sent back to us. We have lost time on our Xbox live accounts due to down time. Also, I do not want the same unit as it has broken three times and must be a lemon. I would like my money back or a new unit and credit of the months of lost (but paid) Xbox live time. Thanks.

Bought Xbox 360 and has had to send it back twice since owning the 400.00 item. We were told that the Xbox had is known to the public as the Red Rings of Death. Xbox 360 even admits to us about having this defect but continues to sell this product knowing it has this problem. So they continue to break kids' hearts as the Xbox get sent back to some support place where it's like calling your health insurance you get a different person every time and there is a couple dozen supervisors, none of which will give either their last name or employee #. When you call back no one has record of you calling the other 10 times. PLEASE HELP.

My Xbox 360 has had to be sent for repairs twice within a years time. When we got it back the second time the power cord to the console melted.

A week after my warranty has expired, I get the three ring of lights. The game is my son's. Now I have to pay Microsoft $90.00 to fix it.

Microsoft knowingly sold Xbox 360s with a design defect. They should be tried for fraudulent activities and negligence to the public. I have purchased 2 Xbox 360s and feel that Microsoft should reimburse me for a product that is defective.

blocked authorization for this credit card to be used so that no further errors take place.

I have an Xbox premium that I had since day. Every 6-8 months, I got the 3 red flashing lights. Do the math, that's 4 of them the last one. I was so pissed and upset. My father bought me an Elite one when I wanted a PS3 because I was damn sure it was going to fail too. Sure as ** this one only 5 weeks old with a recent production date has a new flashing red light with an E74 code. What does Xbox tell me even though the kid knows I have 4 previous failures with the other system prompting this new system? He says I have to pay for my own shipping box and instead of it being 1 week like last time, it's 3-4 weeks. After I just bought Gears of War 2 and Call of Duty both collectors. Needless to say I'm stuck with a broken system and five games only about 5 weeks old, $850 worth of Microsoft junk.