Xbox Reviews

I brought my two sons an xbox 360 in 07'. Now the xbox system will not play any games that I have brought for the system. I don't have a problem with the red light device. I don't think it's fair for us to buy a system that just stops working and they won't fix the game for something they put out that is not working like it should. They need to put a 3 year warranty on system that costs $400.00 or more. Then when you call them about the problem they want you to pay them $99.00 plus tax and this is not right when we have already paid $400.00 or more for this system. Thank You very much.

I bought an xbox 360 and it lasted 10 months. I bought 2 more and had to take them back to store. Now my grandson has about $1000 dollars worth of xbox games and nothing to play them on! Microsoft should have to give peoples money back for systems and games. I won't buy anymore until they correct the problems.

On my 4th xbox 360 and I am really getting tired of this. Spoke with a low level supervisor who wouldn't give me his last name and told me that I could not speak with his supervisor. What a joke? He absolutely could have cared less.

I purchased my Xbox 360 in December of 06'. In November of 07, my xbox started working improperly. The main problem with this device was the disk reader would not read any disk, brand new or used, making game play impossible, and making my console inoperable. Microsoft has had major hardware problems with this device and to it's credit has increased the waranty from one to three years in the event that the console has three blinking red lights. My device does not have this problem, but is nevertheless broken. This device broke after 13 months of use. I paid $400 for this device and it is inoperable after 13 months of use. The extended 3 year waranty should apply to this device as well.

My Xbox stopped working after only a few months of play. I sent it in for repairs in the fall of 2007 and just received it in Jan. of 2008. It worked for a couple of hours and then experienced the same problem. It has three flashing lights like before, and Microsoft wants me to send it in again. I want a new console that works or my money back so I can buy a Playstation 3. The Xbox was a waste of money.

I had my Xbox for about 7 months, and something broke in it--not from foul play. I turned it on, put in a game, and heard a pop. I have yet to get it fixed because it costs too much.

I cannot get Microsoft to replace my xbox 360 with a new one, they keep sending me old ones that have been repaired before. I have purchased 2 different consoles and sent them in for repair numerous times. The call center claims they can do nothing about it and they have even laughed at me on the phone. This has been going on from 2006 to present. They only said they could offer a free game, and also said I am the only one they know of having these problems.

I bought 2 xbox 360s. One in 2006 & one in 2007. Both broke down in January 2008. I was charged for the repairs ($103.00+ for 1) on the day I called.

My son went on to Xbox live for the first time and created an account. The Xbox 360 had download updates to the console, and then rebooted. The Xbox 360 now will not play any disc (games,music, and movie). I called customer service, and they said they would repair it for $99.00 and re-new the warranty because it had expired two weeks ago. They said it was just a bad luck that it happened after the download from its site and that it quit working. They would not take a cashiers check for the repair and told me that I had to use a credit card only.

One week before Christmas the three red lights flashed on our Xbox 360 console. We spent 3 days fighting our case with the support specialists, to no avail. We were finally referred to their escalation department who returned our call at 9:30 pm on Christmas Eve. During this call, he promised to send us a wireless controller for our problems. We received our repaired console on January 21st with no wireless controller. After 45 minutes on hold with the service specialists, we were told that the promise of a wireless controller was never documented; and therefore, they will not be sending one.

Xbox broke after one and 3 quarter years. I have one red flashing light. This is not covered by the 2 year extended warranty. Even though I have been sold a flawed faulty product Microsoft will not replace it. I will have to pay out of my own pocket. Totally appalling. Im from the UK and our customer services is based in India, they have not got a clue a keep cutting me off. So tried to email hardware support who then ask me to ring the support!

Loss of use of a product for which a considerable amount of money was paid. I'm very disappointed Microsoft hasn't been more forthcoming with information.

The day after Christmas while playing my Xbox my system failed on me, signaling it with the 3 red rings. I sent the system in for repair, which just sending it took over a week and a half. They quickly sent me back a refurbished system to replace my old one. I played the new one for maybe 3 hours and then the fixed system they sent also failed. Now I have to send back this system and my power cord as well and they aren't willing to give me anything, except an attitude, for all the trouble and frustration they've caused me.

The AV cable on my XBox 360 broke. The black casing around the pins snapped off. I have contacted Microsoft and was told I needed to make two repair claims. One claim being for the console and another for the AV cable. Both repairs would be done seperately which is ridiculous because without one, you cannot use the other resulting in a total loss of using the product. The first repair for the console is under warranty. The second repair for the AV cable is not under warranty so I would need to purchase another one. The AV cable has only been removed from the console maybe 6 times. This should not happen after six times. The woman I spoke with looked online and told me Target sells the cable for $19.99. After spending hundreds of dollars on the console, extra controllers, battery chargers, and games, I do not feel I should have to spend $20.00 on a defective item. Obviously, it is only $20.00. I am not a penny pincher or I would not have spent so much money on this item and all of the accessories. It is the principle of the fact that I should not have to spend more money for a faulty component. Also, I just received my XBox 360 after sending it in for another repair which has been labeled the Red Circle of Death. After using the console, suddenly the red ring started appearing where the green ring was and the console just stopped working.

I am personally on a third replacement X-Box 360 (red light of death), and have personally requested a new unit--not a refurbished one. I find this level of defective product unacceptable.

I am on my 3rd Xbox 360. The previous 2 had the Red Ring of Death problem.

I bought a XBOX 360 Console from a national retailer; and 1 day after, the store will not replace it. I have to send it to Microsoft. I send it; it comes back and does the same thing it did before. Meanwhile, I have $400 machine running around in the mail somewhere and that I cannot use!

I just got my xbox 360 in April, 2007 for my birthday, my mom pay at least $ 500.00. The problem is the three red lights appeared, my games got stuck and I can't play anymore. I guess my hardware got overheated and maybe something burned up inside. Please consider my complaint to help us make Microsoft responsible for these failures that are expensive.

Just this morning I called them for the 25th time and spoke to now the 6th supervisor. They have had my 360 since 12/11/07, and of course have reassured me that it will be shipped. This is an absolutely outrage, and now that I know I'm not the only one, a class action lawsuit or something needs to be done. A company should not be allowed to get away with this. They sell faulty hardware and then make you wait and waste hours of your life waiting for it to be fixed. Microsoft has royally screwed up not only their systems, but their service, and especially the HD-DVD.

My son has an Xbox 360 we purchased about a year ago which has been sent for repair twice. The second time MS said they returned him a 'refurbished' system. On Christmas day the system broke again. I believe this time it said 'disk error' no matter what disk was placed in the system.

The game console that I originally purchased would continuously stop reading games, so I returned it to the store and exchanged it for another console. The second console has done the same thing, if not more than the first.

I am on my 4th Xbox. Each one they replaced was faulty, and they will not refund my money. I had the system for 2 months. The back and forth process has now taken over 3 months, and I still do not have a working console - total run around!

Yesterday our XBox 360 stopped reading any disc that is put into the system. We have tried all of our games to no avail; I have done a little research on line and saw that there are many more people who have experienced this type of failure. Although we didn't get the dreaded 3 rings, it still does not work! This is a very expensive system and is ridiculous that it all of the sudden stops working exactly 1 year and 2 weeks after purchase.

I bought my children a 360 for Christmas; before a week was up it scratched 3 discs so much that it couldn't read them anymore. I called Microsoft to report the problem, and they acted surprised and said that it would need to be repaired and would take 4-6 weeks. I took it back to the store to exchange, and there aren't any. The Best Buy in Gulfport, MS, said they had a bad batch and had over 30 units brought back in a day with the same problem.

I bought an Xbox 360 in Oct. 07 which lasted 6 weeks before it died. Still under warranty, I got a new one that lasted 2 weeks! So back I go to get my 3rd. That lasted 10 days! Now no stores in Sydney (12 Of them) have ANY 360's for my replacement (all are out for repair!), so now I have a broken Xbox which is useless. Is it really worth $529? This is disgusting that consumers don't have any rights against this. I basically have to wait further notice (2 weeks so far) before I can get a replacement (or send it off and PAY for it to be fixed)--and then it will no doubt only last a week! What can we do about this? We are left with consoles not standing up to expectations and then told--sorry thats the way it is, there is nothing you can do except buy a play station 3 or keep replacing the 360 until warranty runs out, then buy another one!

They sold me a terrible functioning Xbox 360 system which has had just about every part of it break down within 2 weeks. Is the next generation supposed to be the "broken generation"?

My XBox 360 crashed with the 3 red lights. My husband called and set up to have the unit shipped for repair. We have already been charged $99--yet the unit is still in my house, waiting for the shipping box. I never wanted him to buy the 360, because we had purchased the XBox, and it broke several times; I didn't want another MicroSoft gaming product.

I also am a victim of the 3 red lights on my Xbox 360. I've had a struggle to get an honest answer and have been accussed of over usage--when in fact, I hadn't. It is only a year that I have had it.

My service with xbox live has been interrupted for over three weeks. The xbox live main web page says, "Status: Users are currently experiencing intermittent issues with login, account creation, account recovery, and messaging. We are aware of the issue and are working towards a resolution. We apologize for the inconvenience." I have not been able to talk to tech support due to the high volume of calls from other people who I can only assume are having similar problems. When is it going to be fixed and what kind of prorated compensation is there?

After I had my xbox 360 console for about 5 months, the disc tray was having problems opening and closing. Now yesterday, my console stopped reading discs. I checked online for my warranty. It said it was out of warranty and it expired in November of 2006. That's the month that I bought it. I'm still talking to Microsoft about it.

I purchased an Xbox 360 console and the Microsoft 2-year extended warranty in May of 2006. In December of 2007 I called to have my Xbox 360 serviced under this warranty, and was told that I never purchased said warranty. They asked me to send in a receipt, which I never received, or fax in a bank statement proving that I had purchased said warranty. I faxed in my bank statement, and was told to call back afterwards. I called back after sending in the fax, and was told that I would be contacted in three days. Long story short, I've had the same conversation about callbacks many separate times. No one can help me, no one has the number to call to contact who I need to talk to, no one has anything.

I purchased a brand new Microsoft Elite in July. After five months exactly, my Xbox 360 received the dreaded red ring of death problem and dies. I followed the standard procedure and shipped it back for repair. Although they promised the unit back in three weeks, it has still not arrived. Furthermore, you are supposed to be able to track your xbox repair by using your windows live id. (an email address) On Dec 20th My xbox serial number dissapeared from my registered devices on microsoft's support site. Customer service has been horrendous. I have been given conflicting stories, been told that it shipped and then it hasn't and cannot get a straight answer as to where or when I am getting my xbox back. The most common reply is that the service center has it or is dealing with it. What bothers me most is that Microsoft knows they are selling a faulty product. They claim a 4-6 percent fail rate. Out of my 11 friends that own xboxes 5 have failed. 2 of these five failed on multiple occasions. Trade publications put the actual failure rate somewhere between 30 and 50 percent.

I purchased a brand new Microsoft Elite in July. After five months exactly, my Xbox 360 received the dreaded red ring of death problem and dies. I followed the standard procedure and shipped it back for repair. Although they promised the unit back in three weeks, it has still not arrived. Furthermore, you are supposed to be able to track your Xbox repair by using your windows live id (an email address). On Dec 20th My Xbox serial number disapeared from my registered devices on Microsoft's support site.

I purchased an X-Box 360 and it stopped reading disks after only 7 days of use. Since it was only 7 days old, I had to return it to the store and get a new one.

We have bought 3 consoles in three years. Even when the system is new, there are problems with it. I know of many other people who have had numerous systems and have had problems. Even the X Box live network never works properly. I called, and it is going to take three weeks for them to send me a refurbished one that more than likely I will have to send back again due to new problems.

I've been dealing with XBox Customer 'No' Service for about 2 months now. My son got the 3 light ring of death in October. Xbox support stated this was a warranty repair, and we would not have to pay for it. They shipped us a box and shipping label. Since November 7th they have lost the XBox in the service center and are now saying we have to pay to have it repaired unless we can furnish the original receipt. They have told us, though, that the XBox is registered in their database when we purchased it and sent in the warranty card. Why the need for the receipt? Repair cost? $140. Their web site says the Ring of Death is a free repair.

I bought an Xbox 360 in November of '06. Got the red ring of death on December 23, '07. I heard that these consoles were overheating so I bought a different fan and put it in my 360. Microsoft told me by doing this I have voided my warranty and they cannot do anything for me. My arguement is that whether I opened up the box or not, it was going to have a hardware failure. I don't even want a refurbished machine that they send out to everyone. I want my money back so I can buy a brand new Xbox or maybe even a PS3. I also paid $19.99 for a 3 month subscription to Xbox Live and only used it for 3 weeks b/c of the hardware failure and Xbox told me they could not refund my money. They advised me to get a new Xbox and use my membership on another machine.

Xbox live has been down for three weeks and they will not refund any customers or give any type of compensation. They say to wait 2 to 4 hr and it will be back up. They even said that if we tell anyone, they will ban us. I have written to CNN twice, the Better Buisness Bureou once and signed a petition at xboxlivepetition.com and now I am writing to you. If you look on xbox live.com there is a forum about this and they even wrote on there that if we let anyone know they will ban us.

I had contacted the X-Box Company because our X-Box 360 had quit working while my husband was playing the X-Box. Well, we had rented a game from Blockbuster, called Juiced 2 Hot Import Nights. When I contacted them, I told the X-Box Company what had happened, I also told them about the rented game that was still inside the X-Box. They said they would fix it free of charge and send me a prepaid box to send it in. When I got the box, the game was still inside the X-Box. I sent the X-Box off in the box. Two weeks later I received the X-Box without the game inside it. I contacted the X-Box Company again and then they told me that there was a manual release on the X-Box. In the beginning they failed to tell me about the manual release. Now they are telling me that there wasn't any game inside the X-Box when they received it. Now they won't send me the game back and I now I owe Blockbuster $70.00 because of the game that was still inside of the X-Box. So in the end all, I really want is the game back.

I bought a xbox live gold subscription card from a small local retailer. The card has a scratch off section so you can read your Subscription Code. After spending $800 in gaming supplies with XBOX I wanted to enter the code to go online. Well part of the code scratched off. I took it back to the local store, he said he seen it happen before, but there was nothing he could do, that microsoft does not take the card back. And he is not going to lose the $50 card cost me. After almost 4 hours on the phone with Xbox live, the manager tells me that it is the store's problem. I go further up the food chain and email the exec at microsoft in charge of the xbox brand, I get an email back telling me that they will not correct the problem and to deal with the store. Well in the store's defense the card is made by Microsoft. So now I want the card corrected, and I more than expect compensation for my time spent to fix Microsoft's problem. No customer should spend over 4 hours on the phone and another 2hours in emails and typing letters.

I bought the X-Box 360 for my sons in February 2007 through my Home Depot account. In October of 2007, my son came to me and told me that he had received the Red Ring of Death. I thought he was joking until I called Microsoft (that is what Home Depot told me to do) and they told me that it would be cheaper just to by a new system. I did not get the extended warranty because my sons opened the package before I got home and I never saw the paperwork, but from what I have heard about this system the extended year warranty would have done me no good anyway, since Microsoft is just shipping out refurbished systems that are no better than the original.

My xbox 360, steering wheel and zune all have gone in for repairs. I got my xbox 360 back and none of my arcade games functioned properly and 3 months down the road the xbox started freezing on certain games. The xbox rep. told me my consoles warranty is up. I was under the assumption that the new warranty was to be 3 years long!

I pay 2 seperate monthly subscription fees to have access to xbox live. The xbox live service hasn't been working for 3 days, so I called customer support at 1-800-4myxbox. I explained to the gentleman that if I miss a payment they would terminate my service to which he replied that is correct. I then asked him then how come when I go without the service that I'm paying for I don't get reimbursed? He didn't respond. I asked him if I'm pretty much out of luck and he said yes! I then asked if I could speak with a manager and he said no and proceeded to laugh, put me on hold and hung up the phone! I have never been treated so poorly by any company, let alone one so big as Microsoft. It left me flabbergasted. I don't know what else to do or who to turn to to lodge my complaint and get action taken against this gentleman. No customer of any business should ever be treated this way!

My son's XBox 360 keeps freezing every 15 minutes while playing. It overheats, even with the purchase of the cooling fan for the XBox.

I have sent my Xbox 360 in for repair 3 times now. The last fix only lasted less than a month. I would like a permanent solution instead of losing play time by sending it to Microsoft to repair. They have been repairing the console for free.

My kids received an xbox on Christmas morning. They wanted to play it right away so we plugged it into the TV, and the TV sparked, made a loud noise and does not work now.Thinking that something was wrong with the TV, we decided to try another TV that is hooked up to a receiver. When my 6-year-old plugged the rca jacks into the receiver, it sparked and burned his hand. The receiver does not work now. We were then on the phone with Microsoft for an hour and a half on Christmas morning, and we're told we would be sent a box right away. Two days later no call, no box. So we've called again and were told that the box wouldn't be here for another 5 days, and that it could be 2 to 3 weeks before we get any answers. No apologies--and they really could care less that our son's Christmas was destroyed because of this.

I am now on my forth defective Xbox 360 without any compensation from this company. I either want a new xbox 360 or a full refund for the purchase price. I am tired of them sending me defective equipment they claim to repair, along with the horrible customer service I have received. I want a refund.

I purchased one of the Original Xbox 360s when it was first released. Thank goodness I bought the extended warranty. This is now the 3rd time we have had to ship the unit back because of the console locking up and getting the 3 rings of death. So basically in 2 years we have had it shipped backed 3 times, and each time they have had to exchange it for another.

X-box 360 failed; called and returned console. Many weeks later a returned console was not working; called again. The same deal: return console and get broken console back after many weeks. This is our 7th attempt at getting the system back. I have asked for a new system--no; we asked after the 4th time for expediited shipping-- no, that comes after the 6th time returning and receiving a broken box. I suspect they are so covered up in repairs that after a period of time, they just send any console back. It is Christmas, and we purchased 3 games thinking surely after 5 months of not having the console we would receive one that works. But NO; in fact, the person on the line wanted us to trouble shoot the system for them.

Have returned my x-box 360 console for the 6th time since April 2007. On the 4th time I asked for a new one or a refund so that I would go buy a new one. They said they don`t do that. So here I am, again sending it in to be repaired for the 6th time. Asked again for a new one or a refund; their answer: they don`t do that.

My xbox 360 was flawed and also scratched my game discs. Microsoft claims no responsibility for it.

My disk drive has been sticking on the xbox system for about 4 months. I've had three games scratched to the point of unplayable, and I've had the one red light a couple of times. I have the early system (06), and I'm now being told that I have to pay to have the system fixed. Faulty disk trays and scratching disks, but I have to pay? C'mon Microsoft, I'm not the only one with this problem.

I've had repeated X-Box 360 failures. I bought my first xbox 360 the day of its release, and it died within the first three weeks of very light use. I sent it back and got a refurbished xbox. That xbox was then stolen in June 2007. When we received a second xbox from our insurance company, I used it two times before the disk drive broke. It is now being sent back to the company as luckily it is under warranty.

Three red lights....This is the second xbox that has broken on me. I will never purchase another Microsoft xbox 360.

the product has a defect. Im out $500.00 on the unit, plus games and other accessories. No physical damage unless you count aggravation.

For the second time this year my XBOX 360 has broken. The timing could not be worse as it is one week before Christmas. I contacted Microsoft, and they were supposed to overnight a box to me in order to return it for repairs. It has been 3 days and still no box! I have spoken with 3 different supervisors and been told 3 different stories. The bottom line is I purchased a defective piece of merchandise (which Microsoft has acknowledged), and they replaced it with a refurbished defective piece of merchandise. Now it will be another month or so to replace. Christmas is ruined for my family, I have wasted a bunch of money and this corporation continues to make millions off of consumers.

I am now returning my 3rd xbox 360 premium. The first one lasted 10 months, then got the 3 red lights, and was replaced by Service Center with a different Serial numbered unit. That one lasted a month and also got the 3 red lights. That one was returned to last one day. Now it has no video output. Despite trying a 2nd AV cable. It too resulted in the same absence of video.

I purchased my first XBox360 in December 2005. It failed in July 2006 with the 3 red lights error message. I paid $140 to get it fixed, and it took two weeks to get it back. I also purchased the extended warranty. The second XBox360 has now also failed. The screen freezes up. They want another $99 to fix this one and state that the extended warranty is expired This is unacceptable.

Our XBox 360 crashed three weeks before Christmas. We were told it would have to be sent in. We are hoping that it would be back in time for Christmas when our son opens all of his XBOX related presents. We are on day six of waiting for the box to send it back to Microsoft and holding little hope that the system will be returned to us by Christmas. I think Microsoft should face a lawsuit and be forced to recall all of the 360s as I was in line at the Video Store the night it broke and heard three other people discussing the same problem with their units. Obviously, they have a problem and they are only using a band aid to repair it. Our friend is sending his in for the second time.

Seven months into owning an X-box 360, it stopped working (black screen and 3 flashing red lights), shortly after installing the console-provided-update to play Call of Duty 4. After checking the forums online describing possible fixes for the problem, we took the case off for ventilation. That was pointless; it fixed nothing. Afterwards I called the x-box 360 support line and found out that I am now void of warranty for opening the case and am out $500 for a system that couldn't even manage to last a year.

I purchased a Microsoft Xbox 360 and the thing was flawed at launch. It would consistantly lockup/freeze. Today the system completely quit working and flashed 3 red lights. Microsoft has admitted the fault yet will not replace the system. They request it be repaired with it's same flaws and new apoxy applied to the motherboard. The original batch of 360s had too hot of a processor and x-clamps which cause the motherboard solder joints to come loose. Multiple websites have confirmed this issue and Microsoft even changed the design of the hardware. I request my console be replaced as quickly as possible to avoid further legal issues.

The xbox freezes up and makes lines on the T.V and it's just about a year old. Now it won't work and I am out $500.00, thanks Microsoft.

My son had two Madden '08 ($60.00) games quit working mid-game. When we took it to Game Stop they told us the disk had cracked. We called Microsoft and they told us they would only be able to replace it with one of their games (which are not even comparable). They would not give us any kind of reimbursement for the games. After Googling the problem, I found out that XBox 360 overheats and causes cracking of the disks. John Matarese from WCPO News in Cincinnati did several stories and told me to contact Microsoft and file a report with the Attorney General.

The Xbox 360, played in the horizontal position (and why do the faceplates indicate it should be upright?) on a stable surface has destroyed (with a scoring in a circular pattern) the Halo 3 game disk. My son is now afraid to use the system on other games. Microsoft support denies culpability.

This is my 4th XBOX and my 2nd it three weeks. They keep passing me along to other people and never have a answer. I have owned this console for one year and for three months of that year it has been in the repair process.

We bought an xbox 360 less than an year ago. It had red rings two months ago. We sent it to Microsoft and received a new xbox 360 replacement on 11/20/07. It had the red rings AGAIN yesterday. If we send it back to Microsoft the new one will not come until next year. We had bought new xbox360 games for Christmas for kids. They will not have a console to play the games. I am so disgusted with Microsoft and the XBOX360. We have other electronics in the house, but nothing has broken as quickly as XBOX360.

I purchased an XBOX 360 and the service contract warrenty for the unit. I bought my original 2 years ago, but in last year I am up to 6 xbox 360's. They keep breaking and xbox 360 keeps sending me new replacment units that keep breaking. I just sent up my last xbox 360 unit 3 weeks ago to be fixed and they sent me a replacment unit which I just recieved 12/7/07. I took it out of the box and plugged it in and this unit was broken and had the same problem that I sent my unit in this time and every other time with (problem being 3 red lights that doesn't allow the system to work). Now I have to go through this process all over again. This system is not cheap. I feel if they can not provide a professional service then they should not be able sell this product anymore. I am at the point now that I want a new xbox 360 unit not a refurbished one. They keep sending me used ones they fixed but none of these are fixed properly because they keep breaking. It is pretty sad when you can go into a UPS drop off center and just from the size of the box and with out even reading the address, they can tell you that you have a broken xbox 360 being sent back for repairs and that they have another 5 in the back room waiting to be pick up. I just want what I paid for- a new unit that works.

I've been a fan of the xbox 360 for a long time now, but with it's failure rate, it makes it absolutely impossible to enjoy it, and we're just getting ripped off. I'm on my 3rd console now, and I am VERY disappointed with Microsoft. I can't believe a multi billion company with highly sophisitcated labs, can let such things happen. I'm never buying any product that has anything to do with Microsoft, EVER again..

After about a year, my Xbox 360 has frozen up and no longer works. I was upset to hear many other consumers of this product are experiencing the same problems and there hasn't been a recall of the product, even though the manufacturers admit their product is faulty.

My Xbox makes horrible scratching sounds, deoesn't read disks often, and has a red ring which I have researched to be a defect. Ruined all my XBOX 360 Games.

I've been calling the 1-800-4MY-XBOX number hoping to receive help with the major problem of the Ring of Death's three red lights. I have received the song and dance of "please call later our system is down". I have called three times and still no box to send back the Xbox for repairs. After reading all of the other problems people are having with their fixed XBOX 360, I am not sure I even want to send mine in. It might not work, but I at least have $400 worth of junk to look at. I cannot believe there is not a recall on all Xbox 360's. The amount of business Microsoft should lose due to the Ring of Death and the lack of customer service should make the CEO/Board of Directors look hard for a new job. I am looking for answers on what is happening for repairs or class action suit for selling junk to the public. From what I see the three red light problem is such a major problem that Microsoft should replace with brand new or refund everyone's money just to save some face with the consumers.

I inserted the Call of Duty 4 disk in the Xbox 360, and after about 5 minutes the screen froze, made a checkerboard pattern, and the 360 made a weird buzzing sound. I took out the disk thinking it was the game and inserted Halo 3, and it did the same for this game. In each case I experienced the red ring of death after the situation. I've had my system for 8 months, paid $400 for it, and I am no longer able to play it.

I purchased a 360 Xbox game for my child 3 months before Christmas last year. He played it for about a week, and then it crashed with the 3 red flashing lights. The store would not take it back because it had been longer than a month since I had purchased it, so I had to deal with Microsoft. After having to have this system sent back twice and months dealing with Microsoft, they finally agreed to send me a whole new system. The system has worked for almost a year until I purchased the Halo 360 game, and now after a few weeks of playing the game the system has crashed but not with the 3 red flashing lights--but with "cannot read cd" error.

My xbox 360 freezes up,scratches new games to the point they won't play again, the red lights come on, and it smells hot all the time after only 5 min of playing. I bought it in December of 2005 and gave way to much for it.

I am currently about to ship my 3rd Xbox 360 for repair. The 1st one lasted for 2 years. The 2nd for 2 weeks. The 3rd for 4 weeks. Each shipment takes 2-3 weeks and they send you a refurbished unit back.

I bought a new xbox 360 on July of 2006. On Sept of 2006 it showed the 3 red rings of light. Since then I have sent my original plus 2 repaired (refurbished) units back and have the latest one they sent me waiting to get shipped backed to repair (2 weeks now).

I have had four xbox 360 consoles over the past two years. The first three were used, Microsoft refurbished units. The fourth is a brand new Elite 360 (black w/120gig hd. THEY HAVE ALL FAILED! Not one has operated as promised for more than six months. In other words, a one hundred percent failure rate as far as I'm concerned. One of these hardware problems happens to be related to the mechanism that opens the tray. It may not be related to overheating. Regardless, this total failure rate is unacceptable.. I am fed up with their unintelligible, ignorant and often deceptive customer service as well.

My xbox 360 broke within 6 months, just like thousands of other people. I lost about $800 purchasing software for the system.

My xbox got three flashing red lights for the third time now. Microsoft won't return my call.

As I said earlier I am now unable to return the Xbox because they (Microsoft) has it and will not return it fixed, or not.

Microsoft gave me a defective xbox360 and they didn't tell me.

I bought my son the XBox 360 for Christmas last year and it has already broken down. The disk drive reads error and won't shut properly. It also freezes up in the middle of playing.

I purchased an new xbox 360 on 03/24/07 and got three red lights meaning hardware failure on 10/19/07. I have been in contact with Microsofts Xbox Customer Service since 10/23/07 with no complaint resolution to date. I have been asking for a refund for the console due to faulty, defective and unreliable performance. I do not want a refurbished or different console, as I feel the burden of owning the system (constant future returns) far outweighs its entertainment value. I did not make this purchase with the implied consent of constant warranty service. Since I have never had the experience of such an expensive purchase utterly fail on me with no customer service, support or concern; I feel no other avenue available to retain my investment. I have spoken with more than 8 different reps, received 3 different non-related progress hindering reference numbers and have never had my complaint addressed. Microsoft refuses my requests for email correspondence, hard copy proof of progress and or written documentation. I was most recently told my repair order had been cancelled and was being escallated to higher-ups, but then was called with my third reference number and a UPS tracking number for my console return. I am expecting delivery of my console on 11/29/07 but do not want it. I can not in all good conscience re-sell this product knowing its inherit defects. I've invested around $900+ in this system and will basically be taking a loss on Microsofts behalf. DO NOT buy an XBOX 360.

My xbox360 was bought 12/30/06; it is now 11/25/07 (it's still under warranty). I came home to the circle of death - 4 blinking red lights. I immediately called MS to get a replacement. I was told that it was 3 weeks out of warranty because I bought it 11/3/06. I told them that this is not true because I purchased on 12/30/06. After explaining the events and asking them to cover the warranty (even with their numbers it's only 20 days over), they refused. Two separate supervisors refused.

All e-mails I sent to Microsoft regarding my malfunctioning XBox were returned to my e-mail box. Customer service STINKS! The unit freezes after playing a game for several minutes. I have a XBox 360 that I purchased in April 2006 and the warranty expired in April 2007. I called Microsoft this morning to troubleshoot the problem with my system. I feel my XBOX should be operational after 1 year 6 months of ownership, not breaking down and needing repairs already. Customer Service wants me to spend $99 to repair the system and I have no other option but to do so. In setting up the repair process, I have been sitting on hold for over one hour and 20 minutes(and still on hold). I am disappointed in Microsoft's product and terrible substandard customer service techniques. I will definitely not purchase Microsoft products in the future--why bother?

Last year (X-mas '06) I went all out to get an X-box 360, pulled in all favors, saved up and bought an X-box 360 elite package. Six months later the thing is dead. I spent 500+ on the package plus a few $60 games and an extra wireless controller, and a year of X-box Live. In all my dealings with Microsoft since this headache began, I got the serious impression that they couldn't really care about my woes. I often find myself talking to either dead pan individuals who seem to be thinly masking their contempt for me or a customer rep who can barely speak English.

My XBOX 360 console has never worked right since it was purchased. They keep sending the unit back (4) times and the unit still does not work. I want a refund. My warranty is about to expire again. I extended my warranty when the console still was broken.

I purchased a X-Box 360 June 27, 2007 along with controllers, games, etc., totaling $659.00. Yesterday, Nov 24, after 5 months, the equipment locked up with the dreaded 3 Rings of Death as reported throughout the internet, and is even reported on X-Box 360's official website with Peter Moore admitting problems.

The hardware has failed me many times. I have two broken 360s due to design flaws. Microsoft wants me to pay for the repairs when its their fault.

My xbox 360 broke on 09/07/07. I have made over 12 phone calls and they refuse to fix it. I have a 3 year warranty which they refuse to honor.

Ten months after we purchased the Xbox 360, we got the dreaded 3 red lights death of the system.

In July 2006, I purchased an Xbox360 console for my son's birthday. He had less than one year's use out of it before the system crashed. The online gaming community calls it the red rings of death. I have sent the console back to Microsoft five times. They send me a different console each time (with a different serial number) which I suspect is just a refurbished console, not a new one. Not that it matters much, the new ones seem to be crashing anyway. What's irritating is having purchased Halo3 and having no console to play it. I will never purchase Microsoft junk again.

I purchased an Xbox 360 console at the product launch. A little over a year later, the console died (3 red lights). Microsoft asked me to ship the box (at my own cost) to their repair center, and charged me $140 for the repair. (Microsoft has since reimbursed the full cost of repair). They sent a refurbished console back to me. Within a month the replacement console died (one red light - general hardware failure). So I sent this console back for repair. The repaired console came back from the service center, and the very same failure occurred after an hour of use. Console was sent back for a SECOND repair. The repaired (again) console came back from the service center, and again the same failure occurred after an hour or so of use. Microsoft offered to exchange the console with another refurbished one. After a few months of better luck with the latest console, on one day all the wireless controllers and headsets stopped working. Microsoft refused my demands for new hardware, and would only offer repairs or another refurbished one. I accepted their offer to repair the console. Microsoft did not repair the console, but instead sent back yet another refurb. Amazingly, this refurb came back broken... with the very same problem (no wireless devices worked). Again, Microsoft refused new hardware and refused my demands to escalate the issue. So I reluctantly agreed to another refurb exchange. Microsoft agreed to have the service center exchange my console with the latest hardware, and to test the product before sending it back to me. The same console came back to me, not an exchanged unit and just as broken as when I sent it to them. It was as though no one had touched my console at all. When I contacted Microsoft I informed them that further repairs or refurb exchanges are out of the question. As of this writing, Microsoft has not yet replied with any further options.

This issue relates to the faulty xbox 360 console which fails due to overheating. I just want to report that although Microsoft does repair it for free, they actually send a refurbished faulty console which fails again in many cases. Looking at the forums, you'll see that many people are already on their 4th or 5th return. Considering it takes Microsoft about a month to send the new console, that's up to 5 months without a console! With no way out of this vicious cycle of being sent defective units as replacement, what are we supposed to do?

I purchased a Microsoft xbox 360 game console in December of 2006. Since then I have had to return the console and or its components four times due to malfunctioning equipment. Twice now I have had to pay shipping for the product. The third time I sent off the console and received a new one to find it was the power supply that was broken. I sent off the power supply and then later received the new one to find the new power supply would not even come on.

Four months after I purchased the XBOX 360 by Microsoft (this year) and only played at the most once or twice a week, the console just stopped working. I personally think it is a shame a that a company like Microsoft put on the market an UNFINISHED PRODUCT. I am very frustrated!

While I was playing the xbox, it started scratching the disk and then spit it out automatically. The tray will not stay shut anymore, even if i turn the xbox off.

I have had 2 xbox 360 consoles that show the 3 red lights of failure in a matter of one week. Microsoft needs to do something about offering a refund.

I bought an Xbox 360, and in a 1-year span the system broke down 3 times. The product is defective, and I would like a complete reimbursement of the money that I have spent on the piece of junk. A 30%-50% failure rate for a system that costs anywhere between $300-$500 should raise questions about the ethical treatment of consumers by the company that is manufacturing such a defective product. Surely a class action suit could made against Microsoft and the defective Xbox360.

We purchased an X-box 360 on 1/1/06. It has been repaired twice, the system is freezing up, and has scratched 5 discs each costing $59.00 plus tax. I was told the warranty is now up, and it will cost me $100.00 or more to repair. We have replaced the controller and the headset for X-box live twice.

I purchased my X-Box 360 7 months ago and now I'm getting the 3 red rings. When I initially purchased it at Game Stop there were at least 2 customers in the store who had to send their Xbox's back to Microsoft for the very same reason. Microsoft knows they are selling a defective product. Why don't they just recall the Xbox?

I sent in my defective Xbox360 console for repair based on the 3 year extended warranty offered by Microsoft. The company extended its normal 1 year warranty to 3 years because the Xbox360 console was recently acknowledged by Microsoft to be inherently defective. The failure rate of these systems was at least 30%. According to a statement made by Microsoft, the promised normal repair turnaround time was 3-4 weeks. It's been over 6 weeks since I've sent my console in for repair and after countless number of phone calls to their customer service center, I have yet to receive any information regarding the estimated return date of my console back to me. Each time I've spoken to a supervisor, I was told the service center was still looking into my case, but was never given any concrete information regarding the status of my console. After many attempts to plead with the repair center to expedite my repair due to such unusual circumstances, no one was able to help me and I was denied of all requests.

Bought a Microsoft xbox 360 on 1/1/2006. It stopped working in less than a year. Microsoft replaced it. Second xbox 360 lasted about 8-9 months. Microsoft wants $100 to repair their product that originally cost $600 and breaks within a year.

Purchased a Xbox 360 in Nov. of 2006. Console crashed (red circle of death) on 10/14/2007. A machine that costs approx. 500 dollars, trash after less than a year.

My first Xbox broke after 7 months. I sent it for repair, got incorrect information over the next 5 weeks, and ended up having to take time off work at the last minute because I found out they shipped it to the wrong place (after never providing a tracking number). Then, the Xbox they send me is OLD and broken! That was 2 weeks ago. Now I can't even get a repair order opened, and when I call to speak to a supervisor they tell me I am scheduled for a call back! FOR WHAT? I am going to place a small claims suit against them for my time, cost of goods, and over all frustration. There should be a class action suit filed against them.

i bought a brand new xbox 360 for the halo 3 launch. After a 2 hours game section, the system wasnt able to read the game disk. The system was not able to read any other disk.

Third console repair and microsoft has dropped my number off of the service line so I have to go through a bunch of crap to get any information about the repair. Console was built new 8/03/07 and delivered 8/16/07. By the 21st of aug. system drive damaged the game and was sent back the 28th of aug.

i bought my grandson an xbox 360 for christmas after only a few months it quit working. xbox said send it back and they would replace it. Everytime i call to check on repair status i get someone who speaks broken english that i cant understand and a canned speech or run around. Bill Gates should have to be made be responsible for ripping off the american public. what is america coming to when so many people get ripped off and just have to accept it.

I have had to get my xbox 360 replaced 3 times and the same hardware problem occurs. i want a new model sent to me that does not have the design flaws that cause this hardware problem. The people at xbox drop calls on purpose i believe and state that they have no info as to any problems with the system.

I had my Xbox 360 for about a year and half with no problems before it one day started to freeze, constantly. I called the support center and they walked me through some troubleshooting steps. I told him that I had the three flashing red lights, but not consistently. He said it was no big deal, that they would charge me for the repairs, but when they checked out the console if the lights came on there would be no charge. He made it clear I didn't need to call back if the red lights came on.

I purchased the X Box 360 in December of 2006. In June, we got the three rings of death and spent hours upon hours trying to get through to their support number. We never could find out if it was covered, how much to repair and or where to send for reimbursements. Most frustrating useless experience ever.

I am in the process of returning my 3rd Xbox due to the dreaded 3 Red Lights. My first Xbox failed one month out of warranty and my repair cost me $149(still awaiting the refund). The REFURBISHED console I received (which was older than my original 360) also failed. That one was replace by one with a Mfg Date of 8/7/2007. I had it for one week and even though I used all of MS' recommendations this time (plug directly into wall outlet, provide ample air flow, used the new power supply they provided) the console STILL failed.

My first xbo360 went broken within the first 2 weeks. The 2nd one I got lasted exactly 1 year, now it's broken and Microsoft wants me to pay almost $100 to fix it.

I purchased an XBox 360 in April of 2007. It worked fine until the end of July, when the device stopped reading disks all together. It wouldn't play XBox 360, Original XBox, or DVD disks. The unit functioned otherwise, and I didn't realize there was a problem for a week, because I was playing games that didn't require disks.

Bought x-box 360 in March 07 and I have had to send it in for three rings of death within 3 months. It just failed again this month and now I must send it in for freezing up. It has been covered by warranty but they did not send me a box the first time and I had to pay the shipping. They agreed to send a game for the mistake but it never showed up.

I can not enjoy the product I purchased or any other video games for the system for that matter, with out fear of the system crashing and possiably scratching the software.

Then because of many complaints XBox stated they would refund the repair & shipping for the 3 red lights in December 2006! The only way I received my refund from XBox was I had to go thru my Credit Card Company then finally received only the $139.00 No Shipping cost refunded!

One afternoon I was playing my 360 and all was well. Went to lunch, and when I came back the video card had lost all color and had gone to 8 bit graphics.

I purchased an Xbox 360 console on launch day November of 2005. My Xbox is now only 6 months out of warranty and the console no longer works. Being that I'm out of warranty, my only options are to purchase a brand new console at $299 or pay to have mine sent in for repair at $140. There is no reason I can come up with, why a $400 product would only last 18 months.

I purchased an xbox 360. Within the first year of operations it would no longer let me play for more than 15 minutes. This was due to a faulty design by microsoft which they are well aware of and refuse to take the loss and fix the faulty systems they released to the public. In my recent research I have found out that about 33% of systems released had the same problems.

Bought 3 X-Box Units in less then 2 years and they all broke the same way.

My Xbox 360 crashed yesterday and since it's out of warranty I opened it up to see what the problem was. When I saw the board of the machine, I was shocked at how bad the workmanship was.

I purchased an Xbox 360 in Nov. 2005... in Jan 2006 due to high rate of defects Microsoft extended the warranty on 360's to 1 year... Spring 2007 (a few months after new warranty expired) my Xbox developed the well known 3-flashing-red lights problem. Customer service is familiar with the problem, but refuses to repair without generic $139 fee. The company has an implied warranty that the device is going survive the typical 4-year window while the company sells game discs.

I bought my XB360 last year and have been taking good care of it. A few months ago, out of nowhere, my XB360 starts freezing! Then a few months down the line I turn on my XB360 and get 3 red lites!

My Xbox defaults to the DVD mode. It takes repeated efforts (10+) to load games.

I use to use computers for games. Every time software got complicated, it outdated my computer and wouldn't run. So I concluded that game consules were the way to go. Just put the disc in and play. No hassles, so I thought. I purchased an XBOX, only to have it go bad in about 8 months. Then I purchased the XBOX 360 when it came out and now it's bad (6 months) with a hard drive failure. All the games I bought for it are now useless.

I have purchaced 2 xbox 360 consoles. Both have malfunctioned on me. After the first, my warranty ran out so I used credit to but another since I could not afford to fix the first outright. After 4 months the second also malfunctioned. Although it is still under warranty I will still be without my product for 2-3 weeks. The xbox 360 is a poorly made piece of hardware and I hope you can do something to stop microsoft from marketing this piece of junk.

I bought the Xbox 360 almost exactly a year ago and right before my warranty expires the system dies on me. This is a widespread problem and Microsoft knows this! I don't want another one of theses systems there is a manufacturing flaw I just want my money back!! I have taken very good care of my system and in no way is this my fault that it is now broken Microsoft needs to have a mass recall and give all of us brand new flawless systems or our money back Microsoft is screwing the consumer and they need to be stopped!

I own an Xbox 360, use it rarely. Last night I turned it on for the first time in many months and it worked fine...until I installed an update it downloaded. The next time I played, the machine continually froze within 5 minutes of being turned on.

My Xbox crashed. $140.00 wanted in advance to repair it sight unseen. Whether it be a $10.00 item or a $100.00 item and they wont tell you what they fixed. This is an outrage. It shouldnt even be legal. I thought that warrenty laws prohibited this kind of action.It seems from reading the xbox forums that there is a sudden increase in this as of late. They are robbing their customers blind and getting away with it. They are returning xboxs only to have them break again.

I had to send my system back to MS for repairs which took 1 month. When I received my console back it was not my system, but rather a refurbished system that was dated Oct 05 which would be a launch unit. MS has publicly stated that a high percentage of launch units have failed. I also asked MS customer support for a credit for my Xbox live account since my system was being repaired for 1 month and I could not use the paid subscription service. That request was denied.

First off, I have gone through 4 xbox 360's in less then 2 years, due to broken hard drives, trays etc. I just recently bought another 360 about a week ago.

i am a single mom of three kids who saved for a long time to purchase this X-Box, and i simply cannot afford to spend more money on it. Wit the cost of the unti, as well as the games, controllers, etc. i am out around $900.

My Xbox360 died on me 14 months after purchase through no fault of my own. Microsoft told me it will cost AUD$200 to fix. After several emails and phone calls they lowered it to AUD$100. I feel this is unacceptable as this is a widespread issue and an expensive games console should last longer than 14 months.

I have experienced failures on two Xbox 360 consoles within a 3yr span. My first console generated the 3 red rings within a year and I was able to have it replaced by Microsoft. Approx 1 year later, the replacement console generated the same failure. I average about 3hrs per Month of gameplay and this is extremly frustrating. Is Microsoft doing anything to compensate customers and rectify this issue?

BUT, since recieving it in 12/05, I've had it replaced once in 01/06, had the controller replaced in or around 04/06, and had it repaired at my personal cost around 08/06.

Xbox 360 developed '3 red ring' error rendering it non-functional. After doing hours of researching this issue on the Internet is appears to be a wide spread issue that is known about by Microsoft. I called Xbox hardware assistance and talked to an 'agent' and his supervisor regarding my problem. Xbox 360 units originally came with a 90 day warranty but was then lengthened to 1 year - maybe because of the wide spread problems(?).

three red lights on my second xbox 360 and they want 140 to repair their faulty product.

STRESS and loss of 400 dollars for an xbox 3shitty!

Xbox 360 3 lights ring issue -- trying to charge 139.00 for the repair of a faulty product.

My son wanted the new xbox360 for christmas in 2005. I paid $599.00 and it stopped working after 3 months. I called microsoft support and they said we would have to pay to fix it. Microsoft denied that the first set of xbox 360's didn't work and refused to fix it. My son found a recall on a website where microsoft finally decided that they were wrong and would fix or send a new xbox360. I called and they sent a box for use to sent the broken xbox 360 to texas.

I just joined the 3 Red Light Club (Dead XBOX!!). My system is just over 6 months old and was manufactured on 2006-09-10. My system was never abused and was well ventilated. I guess I should have known better with the complaints about the launch systems, however mine was manufactured a whole year after the launch. They should have fixed the heat/solder/board warping defects by now.

I'm absolutely angry about this. They have a SUBSTANTIAL amount of systems with problems, and it IS widespread. It isn't just a slight problem, and someone needs to speak up about this. I'm so sick of seeing all of these people being taken advantage of by a company that is based around greed. They should be fixing these systems for free. Too many people are having these problems.

Had my Xbox 360 for just over 1 year and it will not recognize the games and constantly says open tray. Many people are having this exact same problem, why won't Microsoft fix this free of charge since it is quite common?

I sat in line for the Xbox 360 console for 7 hours at its launch. I am a loyal Xbox customer, but when my first 360 gave me the three flashing red lights of death, I was told that I would recieve a replacement unit free of charge in its place. But now that my SECOND 360 has broken just like the first, now I must pay $130 plus to get it fixed. Maybe it's just me, but I believe that if you pay a lot of money for something like this, it should work perfectly and I the consumer shouldn't have to pay for the mistakes of the maker of the product. Microsoft, as much as I hate to say it, you are tempting me to migrate to Sony.

I had a Microsoft Xbox 360 for about 5 months, and now it just broke down. Piece of junk. Luckily I have a warranty for now, but what do I do when it breaks down after warranty? Give Microhard more money??

I purchased the xbox 360 in January 06 and in May of 07 I discovered the unit wouldn't turn on and I had these three flashing red lights. My first stop was the xbox 360 website to post a thread on the forum to see if this had happened to anyone else....boy was I surprised.

My xbox died like all of the others and Microsoft wants $139.00 to fix a unit that was bad to begin with. I refuse to pay anymore money to Microsoft.

Exactly 21 days after my one year warranty ran out, my Xbox 360 began to display the 3 red lights that signify hardware failure of some sort. The box has been treated with the utmost care and had excellent ventilation for its whole life. I will now have to pay for an expensive repair to a console that cost me $489 and is barely a year old.

At this point my only tangible expense is the cost of the unit, bundled at $600. It is not performing at the advertised level of reliability. I now cannot get it serviced under the new 1 year warranty because I no longer have my original sales receipt.

Wasted over $400.00 on their junk.

I would like to have my expenses related to this repair reinbursed. I have already paid $400 for a defective product and now spending a $140 more for known problems Microsoft has admitted to. This is a sham and we need help.

I spent over $400 dollars just on the system and and play ocasionally and now xbox wants me to pay $130 for them to fix and send me a refurbished xbox so i will have paid $530 for a refurbished xbox. Microsoft is one of the biggest companys out there i think they need to take care of everyone having this problem even if its not in warranty. Where is the qaulity control.

After having pade $400+ for this game system I feel I should have had received more than 15 months of use from it. At this point I do not have $140+ to fix this system. I feel as though I've wasted not only the $400 I spent on the system, but much more on games and accessories. My faith in the Microsoft corporation has been shattered.

$400 console and $60/year XBox Live membership that cannot be used while the unit is away for service

I purchased an Xbox 360 console on 4-27-07 and by 5-6-07 (8 days!) it was defective. It was called error E 74. I called the xbox customer hotline as instructed, after answering a few questions I was told that my Xbox had a hardware problem and would either have to be shipped to Microsoft or taken back to the place of purchase.

My Xbox 360 CRACKED my Rainbow Six Vegas. Microsoft support staff stated that Microsoft has yet to acknowledge that the 360 hardware is capable of cracking a game disk. Then they suggested I send it in for repairs! Yeah, they'll repair my defunct box, by the way the new repaired one will be my third in 5 months - but they won't compensate me for my cracked unreadable game disk. I live in Toronto Canada so after tax it cost me $80.00.

I had bought a XBOX 360 4 months ago and it already has complete hardware failure. Microsoft knows of this problem and still sells its product.

My xbox 360 flashed the dreaded three red lights of death. Purchased in March of 2006, manufacture date of 01-04-2006, supposedly after the original defective consoles were made.

The Xbox 360 is an inherently flawed system, and they refuse to replace it unless consumers pay an extra $140. Compounding the ridiculous nature of this company, this charge can be systematically whittled down to $70. After 45 minutes on the phone, I got nowhere except frustrated. They refuse to help unless you pay more money.

I bought one of the first Xbox 360s mfr date of 09-22-2005. I never realy used it offten till i got xbox live then 5 days after getting a gold member ship it stoped turning on and only showed 3 red lights blinking. I called them and they told me it was going to cost me $139.90 to fix it. I will not pay to fix something I did not break and I have lurned online that this happens to almost everyone. when they get this many complants then it is known to Microsoft that the 360 is defective and it is not fair to charge there customers to fix a divice that is known to be defective.

I bought the XBOX360 11/2005 when it first came out for list price. I purchased the "fully loaded" console with the hard drive and remote.

Today I received the power brick that replaced the one I sent back 4/5/07 to the repair center who received it on 4/13/07 intact. What I received today was a power brick with an Ethernet cable not the power cord! Not to mention I had to pay $12.26 to send it back to because a return box was never sent to us. My son has not been able to play this system since early January. He got to use it all of three weeks after he received it as a Christmas gift. So a 300.00 unit and 7 games at 60 to 70 dollars each THAT CAN'T BE USED!

On my fourth Xbox 360 in the space of a year. All boxes malfunctioned. First one lasted 2 months. Second was a refurbished and didn’t even work. Third lasted just over a week. Waiting on delivery of the fourth now.

My xbox 360 had an internal failure with the 3 blinking red lights and it had to be shipped to them for repair and I am left for 2 weeks without my $450.00 gaming console. Microsoft sent a prepaid box for shipping so I wasn't really out any money although I did buy extended warranty service. I am filing this complaint as advice from a website.

This is the third replacement XBox 360 I have received, the last of which was manufactured in November of 2006. The unit has been in my possession for less than 3 months and has already become useless.

I purchased the system in November of 2006 for my kids. The first game they played may have been played 4 to 5 times and then the system could no longer read the disc. I have cleaned the disc and it still would not read the game. So we purchased a new game and it played about 5 times and the console totally failed. It would not eject the game or respond. I called the support person sent me a box to send it in for repairs that may take 6 to 8 weeks before I see it again. So here it is April 5 months and 500.00 later and we have only played the game approx. 11 times.

I now have 5-6 hundred dollars worth of games, accessories and xbox live acounts that are worthless until I get my consol back, and the chances are that it will crap out again within the next year.

My launch 360 died, my nephews 360 died .and my friends launch 360 died and his replacement died.

I am on my third xbox 360. They all have had the three lights of death, and now the third also has a faulty graphics card causing absolutely no video. I have called xbox and the usual routine of sending it out and receiving someone elses in place of mine has been established as usual. I would love nothing more than to have this company pay for the time and frustration on any consumer who has purchased their xbox 360 product. I and millions of other xbox 360 owners are at a limit, and the time has come to stand our ground and let microsoft know right from wrong. They are wrong for these faulty xbox 360's that they are fully aware are defective, and their customer service center and their our systems are down right now.

I purchased a brand new XBOX360 in January and about a month ago it stopped working. The 3 red lights were flashing. I called Microsoft and they said I had to pay to ship it to them but that they would cover the cost to fix it. So $20.00 and 2 weeks later I receive it back only to find that a week later the same problem happens all over again. So I call them and say I want my money back and they say they can't do that. So this time they will send me a box and pay for shipping to fix it again.

My Xbox 360 has been in and out of service 3 times in the past 6 months. I lost my annual subscription to Xbox Live, with no credit to my account for receiving fualty replacements.

My XBOX 360 got the 3 red rings which means hardware failure. I have had the unit 1 year and 4 days. (4 days out of warranty). They would not honor warranty and charged me $140 repair rate.

3 red light hardware failure after 15 months of use. I now see how broad this issue is from reading on the internet how often this issue comes up. My children have friends experiencing the same identical issue.

I bought an Xbox 360 game console last year (2006) around april. After 2 weeks of owning the console, It malfunctioned and required a repair. I had it repaired and it worked for about 5-6 months, Then i started getting problems with it once again around february of 07, i got it repaired once again and recieved it back around march 1st.

Product is Xbox 360. Encountered the Rings of Death, which is the common term for gamers in which the xbox 360 has overheated the circuit board rendeering it useless.

The three red lights of death on the xbox 360. We have only had it 3.5 months.

Purchased Xbox 360 in 12/06 and by 2/07 the console stopped playing any discs (games, dvds, or cds). Then 3 red flashing lights would come on and I sent in for service. Service was great as they sent me a replacement console since the one I sent in would require more time to repair. Received replacement in 3/07 and it's now 4/07 and the replacement console is not playing any game discs. Will be sending in for repair once again but would prefer a refund in order to purchase a Sony PS3 or Nintendo Wii.

My original xbox 360 failed with the 3 red light ring of death just at a year. I paid for the repair and microsoft sent me a newly refurbished model which was broken when it came out of the box. I sent the unit back and they repaired that exact unit and sent it back to me. The unit worked for about 3 months and again the ring of death came on. I sent that unit back and was furnished with another refurbished unit which worked until yesterday 4/5/07 when I again saw the red ring of death. I contacted repair and informed them I want a brand new unit and not another refurbished piece of junk. They tell me as of 4/5/07 they will not replace any units with new ones anymore. I after going through 3 levels of management still only ended up with a refurbished replacement unit. They offered me a wireless headset. Big deal.

I purchased a X-Box 360 for my. I paid $550.00 for it and now just over one year later it will not work. I have spoken to the X-Box who told me repair at the cost of $169.00 plus shipping. I think this is outrageous.

My brother bought an Xbox 360 while stationed in California in the Navy. He recently sent me the console because he was leaving for 7 months to go to the Persian Gulf. I have had the console for about 2 months and the 3 lights of death, as I have read, started yesterday. I can't play more than one minute before the system freezes with a checkerboard effect on the screen.

my x box 360 quit working after owning it for three months. it has been used for 40 hours at most.

We purchased a Xbox 360 Premium bundle on 11/27/2006 as a gift for Christmas. The unit has been in use since early January 2007. The unit failed on 3/31/2007 while playing the Burnout Revenge game. Three red lights appeared on the game console and the power shut down. We followed the directions from the Microsoft's KB article 906103 to restore power to the unit. However, the unit will not power on. I'll will be contacting Microsoft today for warranty service.

All of my games over heat in like 5 min, to i bought the stupid cooler, and it still over heats. My games very rarely read I sent it back they supposedly fixed it and it still doesn't work

I have had my XBox 360 for about a year. On March 27, 2006 my Xbox 360 quit on me. The console shuts down and has three flashing red lights around the power button rendering it unusable. I called Microsoft and they told me that because it wasn't registered that they would get my registration information. The guy entered in that I purchased it on March 25, 2006. I didn't realize it at the time, but that date he had just made up put the console at two days past the one year warranty. They then told me it would cost $130 to fix it. I spent $400 on an XBox and now they are charging me $130 to fix the deffective machine they sold me.

I have wasted $500 hard earned dollars to buy something that lasted less than six months.

I returned my xbox 360 after having it for FOUR MONTHS. It broke and they replaced it but, after having the replacement unit for only six and a half months it broke! Now on top of me giving them 600 dollars less than a year ago they want another 140! This is completely outrageous and terrible to do to a consumer. I have never heard of a company that wouldn't do everything it could to make you happy after you already sent something back once, something needs to be done about this.

My son bought a game, put it in my xbox and got the ring of death. Now his xbox doesnt work anymore.

Purchased the Xbox360 in December 2005. The unit, as with millions of other units, has been overheating. When my son contacted tech support via email he received a short email stating that the y acknowledged the problem but gave no information on how to fix the problem. Several attempts via tech support resulted in incomplete emails that appeared to have been part of a form email. STill no information given. When I called, I was told that my son (A MINOR) should have called instead of emailed his problem and as such they now could do nothing as it was out of warranty.

I bought a X-box 360 3 months ago and it just crashed, it keeps freezing to the point where it turns off. So I sent it for repair free of cost because of Microsoft's new 1 year warranty but I still have to pay for shipping and to insure it. How do I know if it will break down again? After I get it back I will only have a 30 day warranty which wont do me any good if it breaks down in another 3 months.

Bought my first Xbox 360 on 11/22/05. It lasted until 03/10/06 when it got the dreaded 3 red rings of death. The new console had issues right from the start. It would occasionally give an error message (E74) or just display a black screen. My 360 is now giving me the same error message EVERY time I turn the thing on. The same console arrives on 03/05/07 apparently repaired. I turn it on, it works fine for about an hour, freezes, shows error message E79 on restart and then basically dies.

After 1 day of use my system started blinking three red lights and stopped working. I returnd it to the store and 2 1/2 months later the new one did the same thing.

Purchased XBox 360 on 11/22/2005. It broke on 7/16/2006.

'Refurbished' XBox 360 stopped working about 30 days after the purchase date. 3 red lights.

Writing about x-box 360. I have had the xbox 360 for less than a year and it will not play a movie, cd, or game. You pay $499 for a product and it is broken in less than a year. They set up a product that does not work on a 90 day warranty plan and then make millions of dollars fixing the system that was probably engineered to fail.

I bought an Xbox 360 back in April of '06. Towards the end of January it developed the three blinking red lights. Called it in and support had me ship it out for repair. I got my replacement 9 days later and was very happy with the quick turn around. All was well unitl I tried to watch a movie, the console kept complaining about having the wrong region code. After some investigation I determined that the console they sent me was for another country and so I could not play region 1 DVDs on it. The new console locked After a few more trouble shooting steps it I got the three blinking red lights.

My Xbox 360 after having for about a year and being out of warranty for approx 14 days now just got the three lights error and went completely dead. I purchased at least $1,000.00 or more in games and accessories for this system and was told by Microsoft that I would have to pay $140.00 to repair this garbage and if they could not I would receive a refurbished unit. My Xbox 360 was used maybe 3 times a month and kept covered when not in use and in an open area when in use so no chance of overheating.