Xbox Reviews

In early September, I called Xbox support to inquire about the status of the repair. I was informed by the agent that the repair center never received the disc, and I should check with my chosen carrier to verify delivery of the disc. I called USPS and over the course of a week they returned my phone call, informing me that the time for an errant mailing to return to my address had elapsed and the disc was most assuredly delivered to the McAllen location.

I called Xbox support to inform them of this development, and it was here that I was told the agent I initially spoke with gave me the wrong address. The agent told me he was escalating my case to his supervisor, but I would need to provide a tracking number to prove I sent the disc. As I had not been instructed to pursue a delivery method requiring a tracking number, this was not possible. A week later, I received a call from Xbox support reiterating the above position of Microsoft, which is that I would need a tracking number.

Upon learning this I filed a complaint with the Better Business Bureau. After the BBB validated my claim and sent a letter to Microsoft, I received another call from customer support. The agent told me that Microsoft's stance would remain the same, and that if she attempted to resolve the situation without a tracking number or receipt, her supervisors would laugh in her face. This occurred on September 28th.

They will not give out anyone who has higher authority name and they tell you that person is not there. I have called 5 times on the same issue only to tell me to send the unit in for repairs. I ask if a recall was issued and they said repairs is consider a recall. These units are very expensive. I have paid 400.00 per unit with the exception of this last unit which my son paid $200.00 for. Loss of approximately $900.00 for units and insurance on the units. Mental anguish, the units continue to breakdown with the same problems which is a solid 3 red ring which does not allow you to play the unit. Must be replaced or repaired.

After sending the Xbox in for repairs on this issue I received a console with 3 flashing red lights and the tray would not even open. They sent me an Xbox in worse shape than the one I sent them. I get online this morning to find this website and now my nightmare is getting worse after reading all of these complaints from other consumers having the same problems I am having. Yet, nothing is being done. What can we do? I want my money back!

I called back again, this time got an India based agent. He said he could do nothing for me and transferred me again to a supervisor. No joke, I have been on hold for 35 minutes again. I finally get a supervisor, and all he does is talk over me, and then hangs up on me, so I call back (4th time!!) and again am told my address is not valid. They stated that they can do nothing for me. I finally had to give them an address in an entirely different town to get them to process the repairs. It took me 4 hours to get this resolved. The agent could not answer basic questions, such as, "do I need to insure the box when I send it? how do I take out the hard drive?" Waste of 3 hours and a lot of emotional toll.

Maybe the agent shouldn't have told me false statements because eventually it happen again!!!! Yet when I call fed up about my Xbox 360, I'm told that the warranty has expired by 3 weeks and if I wanted it repaired again for the same issues that I thought I got it fixed for the last time, I would have to pay another $70. This is ridiculous.... How can I be 100% sure that it will really get fixed this time?!?

The real fun part about this time is that they sent me a 'refurbished' console registered to another user. So, when I called them this time and gave them the serial number, they said that I would have to pay $99 bucks to get it fixed because it is out of warranty. Then they asked me if I bought the console on eBay because it was registered to someone else. I said no, I bought it brand spankin' new and I have the receipt in my hand to prove it.

Next, they said that a supervisor would contact me the next day between 8-10PM. At 11:30AM, a supervisor called and left a message that he would be out of the office for the next 2 days and to leave a message on his voicemail describing the issue(s). It has now been 5 days since that call and I have not heard a thing. There is something REALLY, REALLY wrong with the way that Microsoft is handling this. It is not the consumer’s fault that they produced a product and released it fully aware of the many faults and possible failures. They need to pony up, admit they are idiots and thieves and do a FULL recall on ALL units.

I have invested a lot of money into this product and I cannot use the product. I also did some research and a lot of people have the same issue. I even signed a petition that Microsoft should give every person that purchased the Xbox 360 their money back and the money that was spent on games and accessories. Microsoft knew that the Xbox 360 has a design flaw and still released it for purchase and that in itself is fraud. I want my money back for the Xbox 360 and all the games and accessories I have purchased, and Microsoft should give me my money back so I can purchase a new video game system that really works.

I asked why they continue to sell it when I was told about 80% of consumers have to send and resend their system back and was told again because its awesome. I received no explanation and was just told to send it back. I was told it may be refurbished or it may be new but you will never know. He also told me I will probably have to send it back more times because it will break again.

I have wasted $350 that I spent on something that is continuously breaking, that is being still sold as we speak with glitches in it, and is expected to be returned at least 3 or four times. That is consumer robbery and there should be someone out there to protect us.

I just got off the phone with xbox and I have to send it back to them and they will monitor this repair and MAY send me a new one. Regardless, why is microsoft allowed to sell systems that do not work? Also, if the system doesn't break that does not mean you don't have problems. the discs are also easily scratched and quit working. The system makes some kind of grinding noise and then the disc has these rings on them and they eventually quit working. These games are 50 to 60 dollars a piece. We have spent so much money on these games.

This must be one of the biggest scams going on today. When you call customer service you are on the phone for over an hour I guess because there are so many of us complaining and getting systems supposedly repaired. Consequences are mainly monetary. Also, upset children and parents. I am so irritated! Please stop microsoft or make them give you a new system when they break.

I am writing to you now, as my second 360 has broken down AGAIN! The console has just being returned to me from repair. I played it 15mins. and it crashed. I am fed up calling the helpline (if u can call it that) number. I have no faith to send my console back, as this would be the 4th time to send both 360's for repair! after all the action that has been taken i am still left with a broken console and still paying for xbox live gold membership, which i cannot use. i would appreciate some feedback. thank u.

I have spent well over $1000 for the xbox gaming system and games, controllers and other accessories. It seems that I am starting a collection of very expensive paper weights.

I realize now that XBOX is not willing to honor the warranty on my console and is just delaying the process so my warranty expires or I give up, well I won't. I have documented and recorded every conversation with Mike, Angelo,... and everyone else and I will initiate a formal complaint with the BBB. I spent a lot of money on this console and I have read online that this situation has happened to many others!

After some research, I discovered that I had what they call the 3 Rings of Death. I paid a package store 20 dollars to properly pack the xbox and send it in using the shipping label microsoft provided. I was sending the Xbox down to Texas in the wake of Hurricane Ike concerned that it could be damage along the way. Well to my surprise I received the Xbox back fairly quickly, with a note saying that they were excluding my warranty. I called the Customer Service center very angered at this and asked why this was done. I was told that this was done because they beleived I tampered with the Xbox. I never did anything of such nature. I am furious..all I did was what they asked me to do...I unhooked the cables, removed my hard drive and sent the xbox in for repair and for this I am falsley accused of tampering with the system. I never touched it, tried to open it, dropped it, etc..

Microsoft knows that they have put a defective product out into the market and this is the way they avoid absorbing the liability for that. I have been robbed of my $400 and a Fortune 500 company is saying Tough Luck! I really feel like this is an injustice and that Microsoft has a corrupted view on its handling of their defective product. I will never purchase a microsoft product again. I will make it a pont to let everyone know about my loss

I have lost not only the 400 dollars spent on the system I have lost my Xbox live membership...and with the useless games...thousands of bucks.

I call today only to find that they want me to start the whole process over again. I asked to speak with his manager and was told the managers do not take customer calls. I asked to send him my WHOLE system so he could really figure out what was wrong. He declined.

We spent a lot of money on a new xbox 360 for it to work for four months. Now, it is time spent sending it back and spending an hour on phone with agents. And probably a non working xbox 360 STILL!

I phoned the customer services number and after listening to elevator music for most of the night and repeating my information to the very polite representative (almost too polite!!), I asked to be put through to a supervisor. I got cut off! I phoned again and finally got through to a supervisor who told me the same thing. Your warranty is void because you removed the sticker. I asked to speak to her superior. She said she didn't have one that she could put me through to, or even a name that I could write to.

By now I understood that Microsoft doesn't want to solve this problem and doesn't care about it's customers. I will be writing to the address I was given, where I'm sure my letter will read by some admin assistant who will promptly file it in the rubbish bin, which is where the XBox is!

they wont replace it as it is a rockstar game, they said they would replace it if it was a microsoft game, so they more or less admitted blame there, they told me to blame rockstar ,amongst other things, i have tried and tried but im constantly ignored, the engineer broke my game why should i lose out? i have a lot of info on this matter and the tape as evidence latest ref. the guy jim was even very personal towards my deafness disability!

a usless gta 4 game i can no longer play, and i only bought the xbox 360 console to play this game

I purchased a Playstation II and had the same result. It looks like something is happening with these new games and their electronic components. I won't be replacing this one and to top it off, it was a Christmas gift. Don't know if it has a warranty but it's less than 10 months old...

Xbox refused to fix the last problem, said it wasnt covered under waranty. Waste of money.

The repair ticket was closed in order to be reopened since the telephone operator did not know how to resend an email, as simple as it sounds that's all there was to it, resend me the email that I never received. I was told I would definitely receive a new email within the next 24-48 hours. Today August 27, 2008 approximately 24 hours after the most recent phone call, I called to check the status of the second email that I haven't received. None of my questions could be answered and the telephone operator was hesitant to redirect my call to his supervisor.

On my third call 6 days later than the initial call I had to request a box be mailed to my home address in order to mail my Xbox 360 to the Microsoft Service Center. I cannot depend on Microsoft to electronically mail me a shipping slip to my Microsoft hosted email account. I was notified by the telephone operator's supervisor Ryan that I would receive the box in 3 to 5 days. 3 to 5 business days from today when the initial call was made 6 days ago is completely unreasonable and unacceptable. 17 days later I haven't received the e-label or the physical box. Microsoft is completely ignoring my attempts to send the defective product into their service center.

My daughter is left without her main toy and with Christmas just around the corner and the UK credit crunch, i just cannot afford to get this repaired. I have been an owner of many consoles throughout the year and the Xbox and Xbox360 are an absolute disgrace!

I want Microsoft to either Repair or Replace my Xbox 360 console free of charge and to extend the warranty in case of same future problems.

I patiently called customer service and they verified that my X-Box had the red ring, and that If I sent it in according to the instructions it would be replaced. I followed the instructions perfectly. It was sent back without specific explanation. I was sent an piece of paper simply saying I had voided warranty (and did not say how). I have read the warranty many times and to the best of my knowledge I had NOT voided it in any way. That X-box had been perfectly cared for and when I sent it in to be fixed I made sure it had a sufficient amount of bubble wrap to protect it during transit.

I spend $550 on my xbox, and $1350 worth of accessories that are useless without the console. I have all receipts. However I am doubtful of a legal remedy as I threw the broken console in the bin and it cannot be used as evidence.

Game console went from being worth about 200 dollars to about 25 bucks worth of plastic in about 2.3 secs

Out about $1000. I have games i cannot play. Its just frustating being a college student, i can not afford another system.

i have a prepaid xbox internet service called xbox live that i have already not been able to use for a 4 weeks and i fear it will be even longer before i can use it again. and 7 hours of talking to them on the phone

the cord does not work and picture goes out a lot and in and out sound.

Now all they will do is 25% off the bill but we feel that Microsoft (Xbox) is treating their customers unfairly. There should be NO charge the warranty is out by 25 days and they kept it for more than 60 on 2 differnt occasions for repairs already. The Xbox 360's are very expensive and it wasn't easy to part with that much money for a game system when we have 6 children to take care of but we did based on the assumption Microsoft was a reputable company that had great products. This console if 1 year and 25 days old and has been out of commission 3 times.

They want $100 to fix something that shouldn't be broke again.

WE DID NOT SHIP IT WITH THE SILVER STICKER TAMPERED WITH, AT ALL! WE NEVER, TOUCHED THAT LITTLE STICKER. I REPEAT WE DID NOT SHIP IT TO THE SERVICE CENTER IN THAT CONDITION BUT THEY CERTAINLY RETURNED IT TO US TAMPERED WITH. WHAT DID MICROSOFT HAVE THEIR SHARE OF CONSUMERS SYSTEMS THAT THEY HAVE HAD TO REPLACE SO NOW "THEIR" EMPLOYEES ARE VOIDING WARRANTIES THAT CONSUMERS HAVE PURCHASED AND PAID EXTRA FOR?

I have contacted the "call center" as this is the only # we seem to be able to obtain to deal with this issue, but they do nothing but continue to tell us that the service center is upholding their decision that we tampered with the product before we shipped it. How ludicrous is that, why in the sam hel/ would we purchase an extended warranty and then sabotage it. That's absurd, insulting, and totally ticks me off. Supposedly they, the service center has pictures of the product showing we tampered with it.

Well what they don't have I'm sure is a picture showing the system with the sticker in tact the way we shipped it, the way they received it, BEFORE, they tampered with it, then had the nerve to return it to us with a rejection letter. WELL I WANT SOMETHING DONE. I WANT TO KNOW HOW MANY OTHER CONSUMERS HAVE HAD THIS TERRIBLE, INEXCUSABLE EXPERIENCE AND WHAT CAN BE DONE ABOUT IT. I am going to continue to visit complaint websites and post my complaint in hopes of getting something resolved.

Warning to all purchasers of xbox 360, don't be shocked if you receive your xbox 360 in "tampered condition" back from Microsoft warranty service center, as apparently their employees are dishonest and worse microsoft evidently seems to think that's o.k. Well let me be fair, they have at least 1 dishonest employee who doesn't have a problem voiding warranties for customers.

You know I'd love to see a video from the second our system was received at the warranty center and then every stop of what happened next. A video of the the box being received, opened, the console examined with the sticker in place. I'm sure they didn't take pictures of that. Then they'd have to be responsible and worse....HONEST. Of course they have pictures of the sticker half removed, "tampered with" we do to, NOW. How convenient for Microsoft.

We threw money away. In good faith we purchased an extended warranty and could have just flushed our cash as easily. I made phone calls to the call center just to go from frustrated to angry at their lack of willingness to stand behind their product and our warranty. I bet my high blood pressure was off the charts. What a way to treat consumers.

After a week had passed with no results, I called them back and found that my repair order had all my information misspelled so I ended up opening a new order, and made sure all my information was correct. I was notified that my warranty was about to expire as well, but since I had just opened this new case, they would extended by 90 days. They also said I would have my Xbox 360 back in full repair 2-3 weeks after I ship it out. I received my shipping labels within 5 minutes via email and sent it out the next day.

Four weeks had passed until i finally called them back, fed up with waiting due to the fact that the package had arrived at the repair center 5 days after I shipped it according to the tracking number, and I spoke to an agent who finally connected me to a supervisor who told me that my Xbox 360 is in the warehouse and that they must have not scanned it in and that I would get a call back within 2 days confirming the status of my product. Of course, 4 days passed until I finally received a call in which a lady named Tiffany from the support center asked me my tracking number and that she would call me back the next day with more information. She called back 2 days later, only to tell me that I have to wait another 4 days.

And so that day finally came, and she called me back asking where I purchased this product and if I had proof of purchase. I gladly told her and she notified me that Ebay was not an authorized dealer and that I have to pay for COD to receive my Xbox back UNREPAIRED! This shocked me of course, and I asked for more information, to which she replied she would call me back in 2 days on Tuesday Aug 26. I said fine because obviously she couldn't further assist me, so she hung up. I proceeded to call the the Xbox customer support hotline which provided no further assistance and countless hours of holding and requesting supervisors only to be notified that my Xbox is still in the warehouse and that there is a special team of supervisors working on my case which are unaccessible.

It has been 5 weeks already and I am receiving the same old information, I was already outraged at how long it is taking and now I am finding out that it can't even be repaired and i have TO PAY TO GET IT BACK? I don't understand it. Why did they even accept my warranty and the serial number on the XBOX 360 and verified that they will repair it free of charge. And now, I have to PAY? And I'm not even getting it repaired?

I feel as if I am in a hostage situation and feel like Xbox is extorting me. Theres seems to be no reasonable way out. I also have to work on their schedule since I cannot get an adequate phone number to call to know what is really going on with my console. This is purely unacceptable. I have felt second class citizen or less then human. the way I have treated with emirates airline crew as well as there customer affair office.

While researching the problem I found out that this is a general hardware failure and they are aware of the problem because countless other people are having it. I was very unhappy with the service I recieved because the rep made me go through all the troubleshooting again, and it still didn't work. I let her know ahead of time it wasn't going to because I had already done it all. She then told me that I would have to pay $100 to have my system repaired because I had no proof that this was not a problem I caused. I think when you can go online and type in the problem and pull up other people with it then that should be enough proof.

I called back and spoke with a supervisor and explained again and he said all he could do is ofer me 50% off the repair bill. I told him consumers should not be responsible for a repair bill on a fauly system. It is there fault it is happening so why in the world should we have to pay to fix it. I continued to try and resolve this problem with them but they still offered only the 50% off and told me that is all they can do. They took no responsiblity for this at all they blamed it on the fact that the warranty they extended for the RED RING OF DEATH had expired.

No one told me when the warranty would expire. Then they told me if I was not gonna send my system in for repair that they were gonna close my case and I haven't heard a word since. This is unacceptable. I paid entirely to much money for this system to be treated like this. They are ripping people off and that is not right. They know their system has these problems because they get numerous complaints. They should have to fix these problems.

But microsoft needs to be responsible if known problems exist and recall them and then fix them! With whatever upgrades need to be done heat sinks on the processors or extra fans or whatever makes these problems go away. Companies like microsoft that make that much money should stand up and fix what is broke and maintain the customer base they have so people will continue to buy! These systems Rock until they crash.

Kids are crushed. Brand New Xbox 360 Broke after only 9 months of play. Now we send it in for repair and probably wont see it for 4 weeks! Microsft should pay. These problems are all over the internet just check it out!

This is a technology company-how can they lose this information so many times? I was told that customer service can only contact the repair department by e-mail and they must wait for an e-mail reply before they can even get you an answer-meaning 2-3 weeks (Exactly what they told me, I swear!). You would think a technology company could do better than e-mail for their information, it's Microsoft! Guess just because you're big doesn't mean you're good!

a family that doesnt get to play the game console because its always at microsoft

The nest time it was turned on an E74 code appeared. We contacted the service department and were told the warrenty had expired and for $100.00 they could fix the unit. I went to the xbox forum and found that this e74 code is becoming a common problem during high end game playing. I appears that the ANA/HANA scaler chip is failing, I feel it could be a heating issue. I was told by the Tier 3 service department that at this time microsoft headquaters has not received enought complaints to extend the warrenty for this problem like they did on the ring of death.

i wasted 500 + for something they wont replace its so pointless

This is so unreal and hard to believe-it looks brand new and their answer was no to the repair when we called back. My son took great care of his console and I'm told there is nothing that can be done. After speaking to a supervisor someone will call me back within 3-5 business days once they research.This is like a bad dream-I have purchased Microsoft products for many years and after paying $450 for this product find it shocking that they are not standing behind their product.

This was a special gift for my son and as a single parent paying cash again to replace this product is not a possibility

i'm stuck with a useless system after paying for a new one and i have zero confidence in their used systems after 3 tries already and they feel like they have done me a service when they have basicly stolen $500 from me

Now, 18 months later my Xbox has 1 red light (controller 4 slot) with Error 74 displaying on the TV. I wish it was the red ring of death, because that is the only problem that is covered by the 3 year warranty. Apparently, if the machine gets too hot and causes hardware damages that is my fault. So, Im waiting for my shipping label and after literally cussing out the rep and 2 supervisors I got my repair for $50 instead of $100 (great deal huh?).

My console is always well ventilated and I take care of it like its a child. They are sending me back a fixed console with a new 1 year warranty and I plan to do everything short of using it as a bath toy to ensure it breaks before the 1 year expires. I have never had a system completely stop working like this. Even though the original Nintendo required crazy tricks to make it work (everyone had their own secret way), it still works and its around 20 years old.

This console was $300. I have about 15 games at $60, so $900(not including the ones I've traded in). Accessories Rock Band kits, guitar hero, controllers, rechargeable batteries, charger, etc. $???

I spoke to several different supervisors and was told my case had been elevated to the highest level (due to the fraudulent charges) and I would receive a call from their legal department within two weeks. I was not able to speak to the legal department directly to check the status of my claim. It seems the Microsoft is aware that a problem exists, but they are unwilling to do much about it. The next day, April 9, 2008 I received a call from a friend of mine; his gamer tag had just been stolen also.

With the information that my friend gave me, I was able to find out what my personal information had been changed to. I called Microsoft's Xbox support line to provide them with this information. They found my profile. The hacker had paid to have the name of my gamer tag changed using my bank card. Because of this, Microsoft told me that they could not yet give my profile back because they had to confirm that it was mine.

On April 22, 2008 (two weeks later) I phoned Microsoft Xbox support line again because I had not received a call back from them as promised. I again spoke to several supervisors and was told I would definitely receive a call within one week. One week later on April 29, 2008 I called Microsoft Xbox support line because once again I had not received a phone call as promised. I spoke to supervisors again; their solution was to give me a credit for 3 months of Xbox Live and was told to start over. This was not a solution to my problem. My original gamer tag had hundreds of dollars worth of downloaded content and thousands and thousands of hours of playtime, saved games and achievements (along with the status that I had worked hard to achieve and maintain.) When I brought this information to the supervisor's attention I was told that I would receive my achievements and downloaded content credited to my new gamer tag. Once again I was told I would receive a call within a week.

On May 6, 2008 I called Microsoft Xbox support line again because as usual I had not received a call as promised. The supervisor this time told me that they could not refund my achievements, status, access to my game saves, or my downloaded content. The most conservative estimate of the value for the lost downloaded content is $225. Although you can not put a value on the time I spent playing on my original gamer tag that I no longer have access to due to Microsoft's inability or unwillingness to reimburse my achievements, status, game saves and downloaded content, I feel that I should be compensated for the money I spent on downloading, also I should be compensated for my lost playing time as will as the aggravation and time spent dealing with Microsoft and not getting a satisfactory solution. Hundreds of dollars worth of downloaded content and thousands and thousands of hours of playtime, saved games and achievements along with the status that I had worked hard to achieve and maintain.

In August he decided to get with the money the XBOX 360. He was delighted even though in the first week we had to go back to Target and return it because it had stopped working. I reminded him that his friends had mentioned that XBOXES have problems of breaking down. We had never experience this with the previous NINTENDO systems. We got it replaced and now it is broken again. I've tried to see how we can repair it. I see many options on line but I'm afraid to get ripped off. I could send it back to Microsoft and have it repaired by them at the price of over $100.00 but it seems unfair considering the price of the system to begin with.

I was telling my son yesterday that if Microsoft had all these systems coming in for repair soon after the warranty ran out they would be making millions in repair fees. It seem unfair to the consumer. Is there anything that can be done. Who knows? I'm just trying to air my frustration. Thanks for listening. Mean while I feel that my son was also cheated.

I,again, called customer support...they told me to send the power brick back to them for repair/replacement. I did so. About 2 weeks later I got the power brick back...but it was USED! It had no power cord going from the brick itself to the wall outlet...(they told me to ship the wall outlet cord with the power brick). And it was covered in dust...had ,what looked like dust particles from a smokers house in the vents for the power brick, and a frayed/sliced cord leading to the power brick! I couldn't believe they would send a customer,being a multi billion dollar company,a repair/replacement in this terrible shape. My original broken power brick looked better than this!

So...I called xbox customer support again...they told me to ship it back. I told them I had already paid $12 plus dollars to 2-3 day priority mail the last one i sent them...and that I didn't want to incur ANOTHER shipping expense for something that wasn't my fault. I talked to a so-called supervisor...(Alex)...who said he would ship me a NEW power brick AND power cord to the wall outlet...back to me...and see what he could do to expedite the shipping. That was 3 weeks ago!

On approximately July 21st I called support AGAIN to tell them i did not yet receive my power brick/cord replacement. The woman on the other end said I should get it Thursday the 24th. The 24th came and went...no new power brick and cord. I AGAIN called customer support on July 26th, 2008 and complained I didn't yet receive the replacement. She told me to wait to midweek of the following week!

As I write this, it is July30th 2008...and I still have seen no power brick/cord replacement from them. I have been dealing with this for about 6 weeks now...and still have not got my xbox 360 up and running. I feel that their customer support leaves a lot to be desired...and have about got ready to give up on them...and ever getting satisfaction.

Money spent on shipping...starting to lose out on xbox live (i pay a yearly fee for access....although they gave a 1 month pass for it...but it's going on six weeks now.) I still do not know how long my REPAIRED console will last...(they didn't ship a new console like they had done for others). They sent me my original console back.

well 12 passed so again i called xbox to inguire about the status. after changing banking information for the card they said was the only one listed on her acoount. I again spent another hour on the phone to only be told they were still investigating the situation and that someone would call me back. i called again 10 days later and again got nowhere. i emailed microsoft a complaint they sent me an email back telling me to call xbox live again

after all of this frustration i went online to do shop shopping and my credit card was declined for my purchase. why you ask? because the same person who hacked my daughters xbox had charged games and microsoft points on my credit card 42 days after my first complaint to xbox and after they told me they froze that account and after they told me there was only one card attached to that account. but that was not true. my husbands credit card was used to set up the account initially. so after spending 1 hour and five minutes arguing with xbox about how this could happen my daughter was online playing her 360 with a prepaid account we set up from the suggestion from xbox. guess what? the person who stole her info was online playing with her account. you have got to be kidding me

again i called xbox demanding answers. finally i was told they were trying to track this person. so you see the thief is online playing on my daughters account with all of my pwersonal info and all of her games she paid for. Still hjave not been refunded anything and it is almost two months later.

Cost me money and they told me they have my credit card number

$400.00 for a product that you can't use. Not to mention the $600.00 in games that are useless without the console.

i am out one x box = 250.00 all my games controllers ect = 380.00 i plan on never buying another microsoft product, including switching from PC to Apple. I have lost all faith in this company

I returned it for a third Xbox360 and purchased a third extended warranty (each extended warranty was $50), and this one again stopped working after about 6 months (the second general hardware failure). I brought it back to the retailer and they said to send it to Microsoft.

I sent the Xbox360 to Microsoft and was sent back a refurbished one which has now stopped working roughly 6 months after I received it. When I contacted Microsoft about the issue, I was told that I would have to pay a service fee of $99 which I think is outrageous after what I have had to deal with.

I have purchased more than $500 in Xbox360 accessories, more than $1500 in games, and wasted countless hours dealing with the faulty systems. The game system sits on a shelf in an air conditioned room and the only physical contact with it is when changing controllers and changing games. It is not moved, abused, or treated poorly in any way shape or form. At the moment, I am on hold with customer service waiting to speak to a supervisor and have been on hold for 33 minutes. This is unacceptable and I will never buy another Microsoft game system again.

Many hours wasted dealing with problem $150 in wasted extended warranties $99 additional to repair a faulty replacement sent to me from Microsoft

Can't use xbox.

loss of 390.00console only... 5 plus games all over 50.00each an extra controller..60.00.....all collecting dust..

I called and was very disappointed in the process for repair by microsoft. They bored me with the whole proceedure again and read the entire thing over again like it was my first time. I'm now on number two and I wanted to talk to the suppervisor. They told me that he was in a board meeting and that they wouldn't even talk to me. I feel that this is the last time that I will deal with Microsoft with gaming systems.

I have not been abble to play in over two weeks and another two weeks due to the process that is laid out by microsoft. They even threaten to cut me off due to tampering which I never did to the XBOx. They can say anything and you have no recourse by microsoft. I should have bought a Sony PLay Station. XBOX - stinks its poorly made and we pay for it. I paided over 500 dollars for the thing. I would be happy to recieve 400 back.

Issue: Paid for warranty, did not repair, asked for refund. Call 1 - explain issue, put on hold to consult with support - hold time 3 minutes --DISCONNECTED Call 2 - explain issue, put on hold to consult with support - hold time 5 minutes --DISCONNECTED Call 3 - explain issue, put on hold to consult with support - hold time 5 minutes --DISCONNECTED Call 4 - explain issue, put on hold to consult with support - hold time 29 minutes -- DISCONNECTED The amount of time required to talk to a real person on the Automated system is ridiculous.

$99.00 + tax for $107.17

I am sick of the high cost of these gaming systems that fail. I should have learned my lesson when I purchased the first xbox system and it failed within 6 months, they did not replace it because I failed to mail in a postcard that came in the box with the xbox. this xbox 360 should be recalled!

I have not been able to use my xbox almost since I had bought it.

30 minute phone call each time explaing problem. 4-6 week time period without the product two times in less than two years.

If this is happening often I believe Microsoft should have to recall their faulty games and replace them free.

wasted money AND time that should have been spend doing lesure

Needless to say box didn't come. So I gave them a call and they said oh were sorry your warranty is expired and we can't fix unless you pay $125.00. I told them it was their fault not mine and gave them reference #. So they seen it was a mistake on their part and Microsoft had a big write up in paper about how the Xbox360 was having problems with the 3 Red Rings so they extended everyone warranty (mine included)

When I purchased this expensive console XBOX bragged it was the most powerful system on earth....I MEAN PLEASE.

This contradicts what I as told in the shop originally; and, in my opinion more importantly, contradicts the Enhanced Warranty Program statement and FAQ as published on 5th July 2007 by a Microsoft Corporate Vice President Mr. Peter Moore. The full statement clearly stated: If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of chargeincluding shippingfor three years from the console's purchase date. Moreover in the FAQ section it also says: Q: Is this effective worldwide? A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

So far Microsoft Xbox support centre in UK refuse to agree to ship (or bear the potential shipping costs) the console from Israel. Microsoft Israel office keeps on stating that they do not deal with hardware products at all.

260 ($500+) Xbox 360 Elite game console - faulty 33 Xbox additional wireless control - can't be used 50 two xbox games - can't be used =Total 343 (approx. $680)

I eventually got around to calling the customer service hotline to see if it was under warranty and if I could receive a prepaid box to send the console away. The representative had me give him the serial number, run through a couple different ways of starting up the console, and finally told me that they would send out a prepaid box and fix the console for me.

Just yesterday, after about two weeks, I got my Xbox 360 back, only this time, when I moved it in any direction, I heard a distinct rattling sound which had not been present before I sent it away. They also sent a list of reasons why they refused to fix it, which were so varied it really seems like they're just ducking away from fixing their own problem.

I opened up my console last night, to find a piece from the circuit board just taped down, the same piece which caused the rattling. As a result, I'm having a hard time trusting their repair center.

I phoned Microsoft they said send it back to them. I sent it. They returned it to me saying it had been tampered with. REFERENCE NUMBER SRX1069580901D I phoned and tried to explain to no avail. I have heard that this was a recall for XBOX 360. Any chance you can help? Thanking you in advance

We now have a machine that doesnt work and a brand new game that has never been played.

Guess what? Microsoft billed me for 2 years on the renewal. When I called their support line the 2nd time (the 1st time their phone system hung up on me) I was told that the one charge of $49.99 was for the renewal for a new year, which I accepted. But the 2nd charge of $49.99 was for the 4 months of INACTIVITY on the account because I didn't call Microsoft to tell them what I was doing with their XBox. The support gentleman also accused me of lying about using the XBox during the February to June timeframe and I asked him How could I use the XBox if the credit card information was not valid and the account was suspended? Mr. Support didn't have an answer and told me that their billing rules were in their Terms and that they could do what ever those Terms said!

I am moving all of my computer products from Microsoft to Open Source vendors. When this next year's XBox renewal period is over I am shipping it to Microsoft with Microsoft as the return address!

First to go was my Saints Row which cracked from the centre out and was unreadable then a couple of months later my Fifa 08 goes the same way but also with a nice scratch around the disc and then tonight i tried to play Grand Theft Auto 4 only to find that it ad a big scatch around the surface so i tried to watch a dvd and it just says open tray so i try a game same problem so i try another game same again and i could hear that the dvd drive was not spinning final conclusion yet another dead console.

So i phone microsoft again and explain the problem and we both decide that the dvd drive has failed and the console will need to be sent back to be repaired only this time they want 65 to do it. They said that the warranty had expired so i would have to pay but i felt that as the console was still less than 12 months old being a new console sent in july 2007 why should i have to pay to get it repaired as the new console had not lasted 12 months and nor did the old one and as xbox360's had such a poor reliability issue and the were aware of the dvd drive issue's (they do a disc replacemant program for damaged discs) and they run a 3 year warranty for the rrod because they have so many failures (which ithink is really bad i mean how can half the console have a 3 year warranty and the other half only have a 1 year warranty thats just crazy) and have updated the console twice in 12 months with the falcon update and now the jasper in august due to all the problems they have been having i dont see why i should be charged 65 to repair a console which has not lasted twelve months and would cost them no more than 10 to repair (replace the dvd drive) I feel really let down and by looking at the other complaints on this site i'm sure i'm not the only one or even the worst case (the whole situation is made worse by the fact that it my lads birthday on saturday 21/06 when he will be 13 and it will be the second birthday that he has had without his console and i'm sure he will be getting games as presents).

Microsoft do not deserve the large loyal fan base they have built by launching the xbox360 early with obvious design flaws and faults. I am fully aware of the warranty procedure that the repaired or replaced item carry's the warranty of the original but you would expect a replacement item to last more than 12 months i mean surely they have a legal obligation to supply a useable and reliable product when you part with your money if they had said in the advert be warned this product may not last more than 12 months and you still parted with your money i'd understand but when you buy something regardless of how much you expect it to work and for longer than the warranty period ie 12 months which it does appear that the xbox 360 does not do this on alot more than one occasion. But then i guess microsoft must be running low on money having to repair or replace more than 40 percent of xbox360's sold so i guess it's us that have to suffer again usual story of the mighty organisation stiffing the consumer. will have to buy a Sony Playstation 3 instead at least i'll get to play that and it's free to play online too.

After three weeks, I got it back and I was excited for it because i've recently purchased three new games for it. when I open the box, the console was in pieces, it was broken, the face wasn't even on, there was no way that i was going to take it back that way, so i called microsoft back and told them the condition that i recieved the xbox back the same day. they took my info and they promised me that i will be getting a new one. so they sent me a new box by fedex and when i got the box i sent it back to them. when i recieved my box back, i open the box, only to find out that it was not repaired, in fact, it was in a worse conditions, this time, the xbox was falling apart. they included a letter stating that it wasn't their fault.

I called them back that same day and spoke with some supervisor, and they said that they coudn't do much because it didn't left their repair center like that, which of course no one knows about that. bottom line, I got off the phone with them and today is 06-18-08 and they stated that they can't do anything for me. even thought they are the ones that chose to sent the xbox throught those delivery providers. so im stock with an broken in pieces xbox, and there is no one willing to fix my problem.

Paid for a warranty that I never got. So if something goes wrong I have no hard copy.

The website still has a status of waiting to recieve console and the phone reps say they that my case cannot be tracked by the website. They said they would instead be emailing me updates. I've yet to recieve one. They even said that they cannot locate my console. They said that if they don't find it, they'll send a new one. HELLO??? - it's already lost! Send me a freakin' new one already!! This is unacceptable and rediculous.

As a consumer, who has purchsed a number of products, accessories, etc - in promoting XBOX - I'm furious that I did not go Sony Playstation 3. My family wants the console back in a timely matter but we're already passed that. I called to log a complaint to customer service and to request an address to write the company. They said all I could do is speak to them. This company is not offering a way to file a complaint or hold the company accountable. I am under warranty. This is wrong.

The website still has a status of "waiting to recieve console" and the phone reps say they that my case cannot be tracked by the website. They said they would instead be emailing me updates. I've yet to recieve one. They even said that they cannot locate my console. They said that if they don't find it, they'll send a new one. "HELLO??? - it's already lost! Send me a freakin' new one already!!"

This is unacceptable and rediculous. As a consumer, who has purchsed a number of products, accessories, etc - in promoting XBOX - I'm furious that I did not go Sony Playstation 3. My family wants the console back in a timely matter but we're already passed that.

I called to log a complaint to customer service and to request an address to write the company. They said all I could do is speak to them. This company is not offering a way to file a complaint or hold the company accountable. I am under warranty. This is wrong.

Now it is 10 days later and no phone call. I have called them and they keep promising to call back. Yesterday 6/16/08 I talked with a supervisor named Andreas and he told me the xbox was deemed missing in the service center on 5/26/08 and that he would send us another refurbished xbox that was in new condition the next day and for us to call back and get a tracking number on 6/17.

We called today and the first person told us it was still being fixed, a supervisor finally admitted after I told them I knew it was lost that it was indeed lost and they are looking for it. When I asked when we would receive an xbox back they told us when they found ours. I asked what if they couldn't find ours and they told us that they would send us another one. When I asked when they would stop looking since it was officially deemed missing 3 weeks ago and send us another one he told us he didn't know. I told him I was not going to hang up until I got an answer so he hung up on me. Everyone there seems completely incompetent.

We expected to get our xbox back by my son's birthday so we bought him a new $70 game. June 6th came and went. He was very upset which gets me very upset. I spent a few hundred dollars on games for Christmas and since then and now they are worthless since my console sits in limbo somewhere. I want an xbox and I was hoping to get it soon for my children.

Well, here it is June 15, and guess what? No games and now the controller doesn't work either. I got someone on the phone who speaks limited English and can't understand what exactly it is I am asking. She said there was never a case opened in regards to the free games. She basically said I am out of luck. She also said that if I want a replacement controller, I have to send it back at my expense because they do not send you a prepaid shipping envelope. Suprise! I'm sure if I do send it as they requested, then it will mysteriously get lost and they will claim it was never received and won't have to replace it.

If I had to do it all over again, I'd beg my son NOT to get the XBOX 360.

The next morning my kids put their game in the machine only to have a horrible sound come from it and the game cut in a perfect circle. The E71error came on the screen, so I called 1800-4myxbox support, only to be told it was against microsoft policy to give out names of the customer service reps who take calls but was however told it was a common error that had to do with updates, and all it required was to have the sequence button held, and well holding it down push power and wait until the dashboard comes up and it would be okay. Well, I did just that, and yes it did work, for a bit!

After thinking all was well my son and I went back out and repurchased guitar hero three, because the first one was no longer a readable disc (unreadable came on the screen.) While we were purchasing the new game (that cost alot more than the first, because it came with the guitar) we were told of microsofts machine that cleans and repairs all their discs, understanding it works wonders and we should probaly never have issues with xbox games again, and it would easily fix the first game I purchased it. Not such a good idea, because of course we got home tried it on the game, and no it doesn't work!

I called my support number once again this time I spoke to Mark. I was told their was no way to get refunded for the game, and because I opened and used the disc cleaner/repair machine their was nothing they could do because it did in fact turn on. I was already fed up and left well enough alone since my son and his friends were coming on 1 and 1/2 hours and the xbox was still working. Day three, we turn on the xbox and three red lights came on right away. We turned it off then back on and one red light was on and E79error was on my screen.

Of course I called again, but this time the response (from no name!) was were very sorry but we don't refund back money, but if you would like, for $200.00 you can send it to us and we can look at it for you, and if needed because of manufacture defect we can replace it. This is by all means the craziest thing I have ever been told, let alone from a customer service rep!

In turn, because of this total lack of care, and complete greed of this massive company, my son had a horrible birthday plus his birthday money because he spent it on the guitar for his xbox that doesn't work. I'm out not only the $500.00 for the system, but also 4 games (two guitar hero three games) $40.00 in cooling fans, $30.00 for a cleaning/repair machine, $50.00 for gaming points (never used), and I am out of money, with a completely heart broken child! After spending over $800.00 in less than one week (lets not forget the $400.00 on the fist one, in the same week) so actualy over $1200.00, they want me to send them $200.00 more and I just can't! I already have to work alot of extra too make up for the added mishap.

i payed for an extended warranty now that they seem to be giving away i also paid for all my content that i cant use they refuse to give me any money back

We received it back on May 30. Three days after they received it. On the outside of the box in brown marker was the word (Tamper). Inside the box was my sons console and a form letter stating it was not repaired. I called the 1-800 number to enquire why because the form letter said it could be several different reasons. The person I spoke with said they had no record of them even receiving it and to call back in 3-5 days. I called back on June 5/08 and a gentleman said someone would be calling me the next day between 1-4 in the afternoon.

In the mean time he said that they had probably opened it and found tampering. I told him that we had not opened it and that we could't even get the face plate off like they instructed. All the stickers on the back were still in tact. He said maybe when they took the face plate off the one inside was broken. I couldn't verify that because at the time I couldn't get the face plate off. He also suggested that illegal software might have been used. My son didn't have any illegal software and I ask him if his friend might have brought any to our house but he said he didn't even have an x-box. So I waited until today for my call (that didn't happen!)So I called them again and got a female. She put me through to her supervisor. He said that there was a sticker under the face plate that had been removed. I told him for a fact that no one here had opened or remved the face plate. He asked me to remove the face plate and look inside. Both my son and I tried but it din't want to come off. He said don't worry if it feels like it is going to break, it won't.

We managed to get it off and sure enough it looked like there had been a small sticker removed. I asked my son if he had removed it and he said no and that he didn't even know how to get the face plate off. The supervisor then asked where we had purchased the console and I told him Future Shop. He said maybe someone had previously purchased the console, removed what they wanted and returned it and we purchased it. It was in a brand new box and that theory seemed far fetched. So I suggested my theory which was whoever received the console to repair, removed the sticker so they wouln't have to repair the console. He said why would they go to the expense of shipping if they were going to do that. I said to save the time and expense of the repair job or the person that received it was sick of repairing them or was behind in the number of consoles they had to repair.

Needless to say I got nowhere. I am extremely confident that we did nothing wrong and there is nowhere to turn. The expense of the console is a very minor factor. I feel I got the run around for a common problem that they are having with these consoles. They didn't even check to see if that was the problem at all. It is the principle of the matter and I wonder who else they are doing this to.

we have spent hours on the phone with employees that hardly spoke english, we had to pay $100.00 twice for them to fix it (wich they did not). It has been alot of stress and waisted time for the whole process to go through every time we get it back. We are extremely frustrated.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody?

Once my son got it back it burned out again within a month. We are now three weeks into the process of shipping the unit back and fourth again. I called Microsoft and asked to just have my son's money refunded and was told that was not Microsoft's policy. When I asked Jerry why there were no refunds - he didn't know. He would not give me his supervisor's name or number only an adress for the Microsoft XBox 360 Legal Group so that I could file a complaint with them.

Since my son's problem with this, I have read about and heard nothing but complaints of the same nature about the XBox 360 from many, many people. This is not only very poor business practice, but frustrating to the kids (or adults) that enjoy playing this kind of electronic game. Isn't there any law concerning this? Shouldn't there be a recall? Class Action law suit anybody???? Thanks

I contacted Microsoft and they told me that I had to get a new xbox from the place I had recieved the 2 year service plan and that there was nothing they could do about it either beacuse if I was to send it in to them it would cost me over a hundred dollars. Since then I have talked to both Walmart and Microsoft numerous times and they both keep pointing the blame at the other comapny. I am now at a dead end and not sure what to do. Walmart blames Microsoft and Microsoft tells me that it is Walmart. In the end it comes down to I purchased a 2 year service plan and no one wants to take responsibilty for it.

Gas money for the trips back and forth to Walmart. I purchased an 2 year service agreement and now its like its not valid. Been making phone calls after phone calls and it is very frustrating to have bought something and both company's telling you there is nothing that they can do.

The second issue, the dreaded RRoD, required me to again ship the unit to support. They mailed the unit back to me via fedex, and without ever notifying me the unit was shipped, only for me to call after 3 weeks of no unit and realize that the unit never made it out of the local fedex center. The unit cannot be found by fedex.

After speaking with 5 customer support reps and two supervisors, I was told to take my issue with fedex, even thought it was MS that shipped the unit. I have been without my unit for over a month, for the second time, and MS acts like this is my fault. This is the worst customer experience I have ever encountered. Meanwhile, I am paying for their XBOX Live service. At this time, my unit cannot be located and I have no clear resolution.

I just want other to beware--and not to buy the XBOX 360. The unit is unreliable and the support cannot get any worse.

My son has not had use of the X-Box for over one year. We have spent money on games that are useless with nothing to play them on. I need immediate help on this.

I purchased an extended warranty and contact the Financial Ombudsman who informed me that they are acting illegally and not honouring my warranty! This is also against trading standards and watchdog have been informed.

Microsoft failed to make a record of my previous Xbox 360 history. When I called today they insisted that I had purchased the Xbox I own on Oct. 17, 2006 from a retail store. I argued that this unit is actually a refurbished unit they sent me a few months ago after my original unit had failed and the customer agent wouldn't believe me.

Luckily I found my old repair reference numbers from the bottom of my drawers, but the customer service agent still refused to admit their mistake and offer me free repair. Instead, he first tried to pressure me to pay $99, then decreased it to $75, then decreased it to $50... and I refused the offers each time. After another 30 minutes of haggling on the phone I hung up. What a waste of time. Xbox 360 is still sitting here, dead.

Invested $400 into the Xbox 360 Premium and another $1,500 into games and accessories. Previous 2 repairs took about 2 months to complete. Right now Xbox 360 is dead and sitting in my living room. I can easily afford the $50 or $100 to repair this, but it's the principle. The customer agent repeatedly made false claims only to get caught, and still he tries to extort money from me to repair a refurbished unit they sent me only a few months ago. This is ridiculous.

Its breaking us hard workers some of us paid close to 500 or more for the system

everytime I take it back to the store to replace it they charge $50.00 for the warranty and like clockwork six to eight months later I am back again. I feel that they charge too much money for a defective game system that only lasts a few months. I am sick of running back to the store to get a new one. I am done. I will get a playstation 3. at least they don't try to cheat their customers with defective products.

the game keeps crashing or producing the red ring around the power button.

Now there are so many players on xbox live that there are constant server issues because the servers cannot handle the demand. Microsoft has sold so many of these defective consoles that they cant keep up with the online player count. If more consoles break at the same time maybe they think it will balance the demand. Now after 6 months of playing the same game online now I keep getting dropped every time I play online. They even asked me to play at a different time of day. I could not believe it. I asked them to send me a playtime schedule. They should add time limits to the disclaimer on the 360 box along with xbox being subject to constant errors.

I can't use the console at times.

This will be either my 7th or 8th time trying to get microsoft to fix my system that repeatly is deffective upon arrival. All I get from their end is I must be hooking it up wrong or something???? I've never been thru this much hassle to get my system fix in which clearly microsoft stated its their fault.

During my long and trying time workin with microsoft, I would be on the phone for more than 2hrs a pop and was once transfered to a company in Canada while waiting for a supervisor to answer the phone. Its very fustrating as a cosumer when you can't do anything about a problem that isn't my fault. I've invested a lot of money into this system for microsoft to only brush me off with a different system everytime they send me a broken one. I've tried to be a nice sport about they lack of QA, but enough is enough!

Time, Money, just can't explain unless you know what I mean.

Now they said to send back the console again and they'll replace it with a 2006 or 2007 model. I have been waiting since 2/26/08 for a working console.

I had just bought 2 games that i can't return now for a full refund.

This product should have a major recall and we should all receive our money back. This console is a fire hazard since it has known issues of overheating. Please contact me if there is a class action law suit because I would very much like to join up and help in any way I can.

Two weeks later I received the xbox only to find that is was still broken. I called back and they said they would send me a new box the next day. This box they claimed would be over nighted. After about three days I called and had not received a box. After speaking with them they claimed they could not close the old repair and this was not allowing them to send another box? I was told I would get a call concerning this with in 3 days.

I called after three days and they seemed to not be aware of what was going on. They kept asking me to call beck 48hours later and when I would I was told I would get a cal back. I never once received a call from any one I had to spend more than 8 full hours with the xbox repair line.

Finally weeks later they said they would send me another box. The box should have arrived yesterday or today. I called back today and was informed that it had been shipped out today. I have been told I would get compensation for this issue but when following up on that they claim nothing is in the notes. AT one point I was sent a game but I cant play it. It was almost a way to taunt me. This is the worst customer service I have ever received.

I called Microsoft's Xbox Repair line the moment that I received the console, I spoke with a gentlemen there and was informed that despite that I had bought it second-hand everything would be alright and the console could be repaired no problem. I was overjoyed, my purchase of $65 seemed to be a godsend. After that, I received the box to ship the console back to Microsoft and sent it away immediately. The service center received the console on April 5th, again, everything seemed to be flowing smoothly.

I noticed something weird when on Apr 10th, I received an email from the service center saying that I had never sent the console, I double checked the UPS tracking number from the box and saw that it did indeed arrive and wondered what was going on. I checked their website, service.xbox.com and found the status had not been updated; I was concerned, no information had changed and everything seemed like it didn't happen and so I called their service department.

The first time that I called Microsoft, they told me that they had indeed received the Xbox and it was under repairs. Feeling elated, I dismissed it as just techno-wizardry not working the way in which it was supposed to and went along. I waited until 4/18 to call again, not having heard anything back from Microsoft and not seeing the website ever updating was cause for concern. I spoke with a representative there, whom this time could not find any information about the console. I gave him my reference #, and nothing had ever been updated in the system despite what the first agent had told me.

I started to get a bit upset at this point, things were starting to get kind of sketchy. The agent ended the conversation by telling me that he knew nothing about anything that was going on, and they would have to contact the actual service center. The agent then informed me that there would be a 3-5 business day wait until the service center replied and then they would know more. I asked the agent why there would be such a long wait to which he gave the eloquent answer of, "I don't know." He seriously said, "I don't know."

I pushed further, to which his only response was that he honestly had no idea how the system worked. After speaking to a supervisor and receiving the exact same answer, I was frustrated. It appeared that in some strange twist of feline quantum mechanics, I had been sold Schrodinger's Xbox.

I called the service center again on 4/23, figuring that would be plenty of time for them to locate the console and figure out what's going on. The agent whom I spoke with that day was kind enough, she never gave me an answer of I don't know but instead was never even able to locate the order in the system. I gave her the repair number, which she could not find and I gave her the UPS tracking number (which as of right now, still works).

The order was again escalated to the repair center and I was told that it would be taken care of. She informed me that I was likely to receive my console this week and nothing would be wrong, they had just not yet determined whether to send me a new console or repair the old one. Again, Microsoft lead me to believe that everything was okay. During this entire time, I had made no mystery of the fact that the console was purchased second hand.

Yesterday, on 5/02, I had not received my console. I had received no word from Microsoft, and no contact. Again, I contacted the repair center. I spoke with a gentlemen there, and was informed that they had again received no information as to the whereabouts of the console. He informed me that it had been "esclated to the highest level" and that a supervisor would be calling me within the next 24 hours. Despite being angry, I agreed that this would be okay. 24 hours later, I had received no call. I called them.

I originally spoke with an agent at the center with the pseudonym of Louise, he found that the service center had finally responded but escalated the call to a supervisor. The supervisor, Jose, proceeded to inform me that the Service center was now requesting a proof of purchase from me and if they did not receive it they would be returning the console unrepaired. I was livid. I had made no secret that the console was purchased second hand, being so far as to be outright about it at the first call. I told Jose about what his original agent had told me, but he remained unpersuaded, I would be shafted and given a broken console in return.

It took this department 28 days from the date of reception to go so far as to merely request a proof of purchase, I offered them the proof of purchase of secondhand but obviously, they would not accept this. I asked to speak to Jose's supervisor and was told that despite that they were indeed there, they did not accept calls and I would not be allowed to speak with them. I asked Jose if there was anybody else whom I could contact for an alternate opinion who would be above him, and was told that my only option was to call the service center again and hope to speak to another supervisor.

I asked Jose for a list of information regarding the console and was denied. Jose made absolutely no effort to help, their entire company strung me around with absolutely no help. It took me 28 days just to get an answer from them. Expenditure of roughly $350 that would not have been spent had I known they would not honor the repair.

28 days of being told that everything was okay, being told that repairs were underway. Because of this call center's approach, and their assurance that it was indeed being repaired, I went ahead and purchased games and accessories for the console none of which I will be able to use. As of right now, everything that I have purchased for the console is a total loss. Microsoft's complete lack of customer service is a flagrant disregard for the responsibility which they hold as a large corporation. As for me, their products will not be being recommended to anyone. Thanks for reading.

However I am being told now that it will take 2-3 weeks to do so, and that I was both misinformed by Microsoft customer support as well as the Service website. I payed alot of money, that I had to work hard for and save up for months, to get a system. Just to have it malfunction and breakdown for what now is the 3rd time in a year.

I payed just over $420 for this system that I have had to of been without for nearly 2 months of the 1 year I have owned it. Now on its 3rd different repair, and what looks like will be a total of another 3 weeks without it. I feel that Microsoft has taken advantage of not only me but millions of other consumers by selling faulty equipment and having unreliable and unknowlegable customer support. I am very displeased with the way I have been treated and misinformed by there customer support.

I said in no uncertain terms were they allowed to use my credit card information anymore. I wanted a refund, but was told the terms say NO REFUND....EVER! I let it go, and vowed to be more careful next time. 2 weeks later I noticed I was charged AGAIN on my credit card for another month. I called and spoke to a lady and she said my son must have re-activated. I said, how can that be when I did not give Microsoft permission? She said my credit card info is there on his console for anyone to use. Again I asked how I could delete my info and she said I cannot. I asked to speak to a supervisor, and she hung up on me! I called AGAIN, and this time supposedly spoke to a supervisor. I asked what is the point of having an auto renewal feature if it is not useable? He said he didn't think there was such a feature, that I was mistaken!

He said he would send in the paper work to have my subscription cancelled, but that it would take 30 to 60 days, and I should phone my credit card company and put a stop to the charges that would sure post before cancellation. I had to file a dispute with MasterCard, as blocking them can only be done by having a new credit card issued, and destroying the existing one! Is this a scam or what.

Extreme emotional consequenses knowing I could not delete my information. Anxiety knowing they could bill me regardless of my insisting they NOT! The strained relationship between my son and I as a result of this scam. The financial burden of paying for 2 more months than we had money for.

We have invested about $1500.00 in this game system and games for it. Each time it has to be repaired we have to take it to an authorized shipper so that we can get a receipt of shipment. Or we can pay 10-15 dollars to have them come pick it up. It cost that much in gas to take it to the ups store.

My son had a game that played on the console, loaned it to a friend, attempted to play it on our console and received a UNPLAYABLE DISK error. I thought the disk was scratched but he took it back to his friend and it played. He again tried to play it on our console with same results. Then other games that worked before started having this error and my son had to push on the drive for it to read the disk but that was short lived for it would no longer work to read any more disks. For the third time I contacted Microsoft and again sent the console it with the power supply as requested.

Received, yet another refurbished console, no power supply. I contacted Microsoft, livid that I sent in a newer console originally (by the way, on the third console I requested a new replacement but did not get it)and continued to receive refurbished consoles that because they did not suffer from the red ring problem were not subject to the continue 3 year warranty but a 90 day, which means the console I received on 29 April 2008 will no longer have a warranty after July 23 2008 and if another problem occurs because the console is a refurbished and not a new console, I will have to pay Microsoft more money to repair it after dishing out $500.00 for my first console. The honest U.S. consumer is royally getting mistreated by a major company that could care less about its customer.

Loss of time. Disappointed children and frustration over the lack of concern and quality to take care of a consumer by replacing defective machinery with more defective machines that no longer have a lengthy warranty, just waiting for an issue to happen after expiration so that the consumer pays more money out of pocket to repair a console that should be free of defects. This company should have another class action suit against it for mistreating the consumer with less than quality products in order to make a buck. I hear the canadians have a three strike rule and they get a brand new console but the U.S. consumer has to suffer. Is this fair?

Even though I opened a warranty claim with them about five weeks ago, they have yet to send me a box so that I can return it to them. Despite hundreds of e-mails and calls, they have not even started the process to take my Xbox 360 back and either repair or replace it.

I paid $500 for a console that microsoft refuses to repair.

This is not something new the xbox Is poorly made and the warranty is not long enough and once the xbox breaks and the warranty runs out microsoft is charging $129 to fix the console when microsoft should be sending the consumers a new xbox considering this is an overall problem. You don't expect to pay $400 for a gaming console and it breaks after only owning it for less than 2 years.

Console taking over three or four week to be repaired. Damaged Video games. And worst of all broke right before GTA IV's release

first time it broke, fine i sent it in. second time, n ur tellin me i have to wait another 3 weeks, cmon..this company can do better especially with all the competition from nintendo and sony

i have spent well over a thousand dollars on everything i have purchased to go with this xbox and now it is all useless. i cant believe that they would accuse me of tampering with an xbox that the repair factory sent back to me. i knew that these mac hines were unreliable so there is no way i would jepordize my warranty with them being that it is still under warranty.

if you youwere to request my records from microsoft you would see that i have sent back 3 consoles for repair, within a year of eachother and everytime they give me a new warranty so why would i be stupid and mess with that. the answer is easy. i wouldnt. so i believe that microsft was tired of dealing with my broken consoles and said it was tampered with. how am i to know the signs of tampering. its my word against theres however the warranty seal that voids the warranty if broken is still indeed intact.

My son is broken hearted his gamae has never been delievered. He keeps asking everday after school if it has arrived.

so after i got my replacement xbox (novermber 2007) and noticed the warranty i began a non-stop calling sequence that lasted until, in april, after 2 letters to the service contract department and i would say about 15-20 calls from novmber 07-april 08, still not taking care of and all they tell me to do is wait. now for the 3rd time, my xbox is broken, i call to get it fixed and they tell me that its not in warranty! how do they get away with these things! i mean really!

My husband was a truck driver and out on the road for up to 21 days, he bought this xbox 360 so that I would have something to do while he was gone. Since then we are currently taking care of my mom who has Alzheimers and the Xbox 360 is my time to get away from the stress of the day. This machine cost over $500.00 with tax and should last a few years, that's what the guy said when we bought it.

First the cost and the rude customer service and we still do not have the xbox.

My major concern are the several thousands of Xbox units sold on my post alone. Many have complained about the poor customer service for Xbox 360 return service. Many just buy another unit because they simply can't return the product as specified by the manufacture.

I'm out a $400 Elite Xbox 360 unit, $120 wifi card, and $60 xbox 360 controller.

There is only emotional damage. This was a Christmas gift for my son, and every return is a 3 to 4 week turn around. This week is spring break, and we have no game system.

I paid for a product with my hard earned money & due to faulty workmanship, I have been ripped off by Microsoft.

I want a refund for the xbox 360, and reimbursements for the 14 games I bought for the system, one of which was Guitar Hero, which is more than the $60 for a normal game. I would estimate my damages at over $1000 including console, accessories (remote, battery pack, 2 fans) and games.

My friend from Europe couldn't play Xbox NHL hockey as we had planned.

I sent in two letters, one to the xbox people when I sent in my system and one to Microsoft with no responses. I also called xbox about this and was told that they would not replace or reimburse me for any games unless they were created directly by Microsoft. This left me still with 6 games damaged. I cannot afford to go out and buy these games (6 games at 50-60 dollars each) and in no way is this fair that a system made by Micrsoft that caused the damage has no consequences on their behalf. Not to mention they would not even respond to my letters.

Now my Xbox is broken. It was 8 days to get the box for shipping. While I was waiting, Xbox sent me an email that said if I didn't send my box soon they would cancel the repair. It took 6 days for them to receive it. On the repair web site it states that they will have your Xbox repaired or replaced within TWO days of being received. It has been down there for 7 days now. I have called to find out the status, and the rep can only tell me it has been received. I asked about the two day statement on the web site, and he explained that was two days to receive, then two days to diagnose, followed by two days to repair. If they can't repair it there is an additional two days to test the replacement. Do they make this up as they go? I am so severely disappointed with Xbox. I love the system, but their support is dismal. I also received an email saying they are having problems charging my credit card for Xbox live. It might be because I'm not paying for something that is useless until they return my Xbox.

I paid over $400 for a xbox 360 used it for a little over a year and now the money is wasted because it does not work anymore.

I am just so sick of it, you spend tons of money on games and the system is junk, my husband gets really mad and is ready to smash it. So please get back to me.

I'm losing money from my Xbox Live subscription, plus I have over $2000 in games that I can't use.

The system burned a little and does not work at all now.

Yes, you guessed it, it lasted 9 hours. Now I'm waiting on a box to send it back again. When I called the myxbox number the people were rude. First time I called I had no idea what the guy said. I'm usually good at accents but this time I understood nothing. I hung up and called the number again. This time the accent wasn't so heavy but still he had to repeat a few times. I asked to talk to a manager and I was told no . I asked why and he said that the manager doesn't talk to people and he wasn't allowed to connect me. Wow, I was shocked. I kept trying to get a manager but gave up after 4 hours of calling back. I just asked for my box to send the machine back. I can't see why we just can't get our money back for all we spent. Can't say they enjoyed using it because I think they managed to get maybe 1 week use out of it. Other products can be returned but not this. Microsoft has lost my business. I'm not sure what to do with a machine that keeps breaking or all the stuff they bought to go with it, but be sure I'm not buying another xbox.

This product was purchased by a 13 year old from money he had earned himself. All of his Christmas money was spent on software. He (and I, his father) have essentially been called liars by Microsoft. The product has - we have since discovered - a history of high defect rates. They have not even offered a paid repair option - although the tampering was not done by the end user.

We spent $500 on a console and accessories, $400 on games, plus about $300 for the rental replacement. Not mention the stress of having to listen to an 11 year old ask over and over when his Christmas present is going to finally work.

In early January 2008, I called their service department yet again and after being passed between multiple customer service agents and was told that the previous agent must have made a mistake as my refund would not arrive until 8-10 weeks. Moreover, it would not be directly credited back to my credit card, but rather be sent as a check. It is now February 23, and I have yet to be refunded the $99 charged for services not rendered. Over 17 weeks has passed since I was originally charged for the repairs that were never provided and have now been on hold with various customer service agents again for over 40 minutes--only to be told that I should have a check within another 8 to 10 weeks.

I am now the owner of an unusable XBox console and games that cost approximately $1,000. In addition, I am still owed $99 by Microsoft.

Paid over $400 for system and controllers, another $400 in games, and just bought Guitar hero with drums and can not play it. Microsoft wants more money to fix a defected product.

I asked them to give me a brand new xbox 360 or my money back and they said they could not do that, but they would make sure that they sent me a working console.

$800 out the window, scratched games that cost me $60, lost all arcade downloads. I paid for xbox live and an unable to play. I have spent useless amount of hours on the phone with xbox.

Last night, 2/10/08, the console is down again, not reading disks. A lengthy, complicated phone conversation ensued, ending with disappointment, anxiety, and more than likely a bleeding ulcer. I was informed that since this time the problem was not the red lights, the repair is not covered under warranty, and it is going to cost $99.00 for repairs. I am absolutely outraged to know that these consoles are still being manufactured, shipped, and sold with the identical defects that were first encountered when the console was first released! Is this a scam or what? You'd think that of all companies, Microsoft would have nipped this in the bud when they first learned of a defect, in order to maintain their image and confidence of their consumers. And now there is yet another possible revenue-generating angle: repairs being paid for by the consumers themselves on consistently-defective software! If they really want to see profit, they might want to create a product that fixes all of these internal defects! My guess is that sales of this would top any other to date!

I feel that since my Xbox 360 has had hardware failure twice in a seven month span, Microsoft should stand behind their product and repair it free of charge. Upon searching the internet for history on this issue, I found numerous other Xbox 360 owners with this same problem. I feel this problem is an inherent design flaw in the Xbox 360, and Microsoft should include it in the announced three-year warranty that has been extended to the three blinking lights, hardware error, known commonly as the Red Ring of Death. I feel that potentially having to pay Microsoft $99 annually to repair my Xbox 360 is ludicrous.

Now after they received my console I was told to call back in 3-5 days, and that is exactly what I did. I was given the run around by a woman who barely spoke English. I told her the problem that I was having, and she repeated everything back to me like it was the answer. When I told her I would like to speak to a supervisor, she told me everything again and said that is what the supervisor would tell me anyway. She then told me she was going to transfer me, and I was hung up on, with no result to my problem.

The whole situation could have been fixed if she would have just given me a straight answer.

I am out of almost $600.00 for a system my son has barely had over 1 year. I am stuck with a system that does not work.

I was sold a defective gaming console, I spent $600.00 for a piece of junk. Something should be done to prevent this defective merchandise from reaching the shelves so that hardworking families do not waste their time and money

They made an appointment for a manager to call me between the hours of 4 PM - 6 PM on Thursday 2-7-08, and no one called. So I called them and was put on hold for 1 hour and 13 minutes; then a supervisor got on the phone, and I asked to speak to someone else in management and was told that was not possible. They supervisor from the service center would call me on my cell phone on Friday 2-8-08 between 4PM - 6PM (we went over my cell phone number 3 times because I wanted to make sure they had it right. On 2-8-08 a supervisor did call--the wrong number. They called my house phone and left a message that said the system was still in repair, and that's all they know.

I spent $400.00 on a game system that doesn't work. I have spent about $700.00 on games that can't be used because Xbox won't send me a working system.