Sony Reviews

I called Sony half a dozen times and dealt with people who were not very nice except for one young lady, who helped me to sign on to the playstation network. I’m very disappointed with my Sony products. I was ready to purchase a Sony surround system for my Bravia TV. Now, that money will go to fix my TV if it can be fixed. I still have my playstation 1 and 2. Both still work but are obsolete. I will never purchase another Sony product again. I’m sure this will not hurt Sony. But every person I talk to about my experience with my TV blue ray and playstation will know that Sony is not the product it used to be and to spend their money elsewhere.

I then had an issue with a camcorder, guess what 1 to 2 months after warranty expired and had to trash it. Then it was a Sony TV, then my PS3 and now a game software. The last one, I had a software issue because I went online and researched it and the guy told me to go to a chat room about this game and someone there will be able to help. I told him how can someone repair a software issue on a DVD. He said that was all he could do for me.

Over my lifetime I must have spent around $10000 on Sony products, I should have learned my lesson. Know I did, I will never buy another Sony product again and I will stir others away from buying Sony also. I predict that Sony will go out of business within the next couple of years. A company that does business with below standard products like Sony, the ultimate consequence is going out of business. If anyone has stock in this company I suggest get rid of it ASAP.

Since I purchased the unit from Best Buy and they had been handling the repairs, they identified the problem of the color block failing and very accurately predicted the symptoms. I discovered why they were able to so accurately predict the symptoms. It was simple; it was due to the frequency that they have seen this issue in the past with this unit and especially this color block.

I was told by not only the Best Buy geek squad but also by three separate Sony-Authorized Service Repair personnel that Sony recognized the issue and was providing either repairs or discounts for Sony replacements. In fact, most repair shops will not even touch the unit due to unavailability of the color blocks.

After contacting every contact number that Sony had for Customer Service (which were all overseas and very difficult to understand and was unbelievably time-consuming), I was told that there was nothing I could do and there was no one else I could speak with. The decision was made halfway across the world, and there was nothing else that could be done about it.

They are wrong. This Christmas, I replaced my $5000.00 60-inch Sony WEG with a 65-inch Toshiba for less than $1000.00. Additionally, I did purchase three other TVs, none were Sonys, and finally, I will be returning three Sony items that were purchased for me.

Statistics clearly show that the quality of high- and low-end electronics are very comparable with most brands; the most outstanding decision-making issues are price and customer service. Sony is always, without fail more expensive comparatively speaking, and I now have very painful first-hand knowledge of how horrible their customer service is when it matters most! Never ever again!

If Sony was willing to sell that bundle at that price, why wouldn't you be willing to sell just the PS 3 at a discount to make the people who ordered the bundle happy. I have been told I will be contacted by a manager by email if they can give some kind of discount after being told no less than 20 times. But I believe this was just to get me off the phone. This is completely unacceptable.

One day in 2010, the machine just went into hibernate. It didn't "shut off" but instead hibernated. I had no "hibernation" setting activated at all. In case it had something to do with that I turned off everything to do with it "going to sleep" in the BIOS and regular settings. Something was fishy.

I thought it was a fluke until it kept doing it when the computer was physically moved anywhere (weird). I took it to a local notebook shop to get it swept, where they told me it probably had a problem with the motherboard. However, I didn't want my $500 warranty invalidated or have to pay $800 to just buy a new motherboard. I took it back to Sony.

The people at the Sony store looked at it and said it was "fine" and sent me away because they couldn't "replicate" the problem on site in a couple of hours. The issue was happening to intermittently for them to care. I kept the machine on longer the next time I brought it in and then they saw that "oh yes this odd thing happens and they don't know why. "Well, duh! In the process though of taking it to them, they didn't reinstall windows XP but they put Vista back on. I had to go to the other notebook store and pay $45 to get XP back to the proper settings because these twerps didn't do it right. When I purchased the computer they put XP on it without a hassle at Sony.

In any event they shipped it off to a center for it to get "looked at" this took another 3 weeks before I got my machine back. It was not fixed at all.

I sent it to the service place several times. Sony does not do any of its own repairs they give it to a third party company that doesn't know jack about computers. I was out of my computer for around four months total. They never fixed what was wrong with it. They replaced the heat sink, fan, thermal pad, etc. But not the motherboard. The idiots at the service center obviously did not know what the problem was. I even tried to call them, but they refused to listen.

I also called Sony to ask them if they would replace my defective laptop, but they said "no" the only way they will even consider replacing it was if the repair place put in the same part 3x in a row. Okay, honestly, what place is going to do that? The list of replacement parts has around 20 objects or more on it. By the time you get to the end, your contract is up. Its bull! The repair center also messed up the casing and busted a plastic piece inside of my computer.

A few months after this fiasco, Sony has the gall enough to call me up and say that another WiFi board has been recalled in my machine and that they were sending a man out to repair it. The guy looked at my computer, asked why the casing part inside was busted, and then replaced the WiFi (which never had a problem by the way). I asked him about the other thing, but he said he couldn't look at it because that wasn't what he was sent to do. He did say though that it sounded like a motherboard problem. Sony said that after he opened it up to do their repair, that the three-year warranty I paid ($500) for would be invalid in 30 days. Wow! What jerks! So not only do they invalidate their own warranty, they don't refund you the six or seven months left on it.

In April 2011, I began to have problems. I noticed horizontal lines from right to left which are darker on the right and then they go away for a few weeks and come back again. So, I called Verizon FiOS, and they told me that it could be the DVR box, so we changed it and after another month, we changed it again. It did not work. I called the Sony technical support line, and they told me to find the company that held the protection plan which was Pinnacle service solutions group. After two weeks, they came to my home and told me that it needed a panel and it would take one week to order it. Six days later, I got a call from Pinnacle, telling me that the TV could not be fixed and told me to call back in a few days for an offer. The offer was $899.85 and to fix the TV; it was not cost-effective.

I called Sony several more times, and in so many words, they told me to take a hike. I called Pinnacle solutions and they told me that I must take the offer so I could buy a comparable TV that is a Samsung TV. So for years after buying Sony products for my home, I realized that Sony doesn't give a ** about the consumer. All Sony cares about is the bottom dollar. I will never buy a Sony product again and neither will my family and friends. I will be picketing stores that carry Sony Products! Sony is no baloney? What a joke!

We really did not think Sony sold disposable TV's. They make the cost of repair so high that the customer is forced to buy another. We would like to hear back from you if you can help us in any way to salvage this TV and uphold your reputation as a dependable company.

Sony packaging promises a two-year warranty, but the purchaser must pay the cost of postage to return the items and then Sony will decide if they're defective and if they'll replace them. I talked to two different people on the phone, one of them from "customer relations", who both told me that it was how they honored their "guarantee". They also told me that I have to have the orginal cash register receipt to prove that I bought them. I expected reputable companies to stand behind their products. Not so with Sony. I'll buy the competitor's brand in the future.

Within the last month, I had purchased new Sony TV which Best Buy geek squad installed and the new DirecTV home system, installed by DirecTV. This Sony system was replacing an existing surround system, so all cables and wires were already in place. All that was required with this "wireless" system was to hook it up. I had to talk to three people to find out the web info is misleading, even Sony tech and customer relations didn't get that the amplifier was wireless, not the speakers.

I live in Brazil and bought a laptop from the Sony website. I was on vacation in Florida and asked them to deliver the laptop at the hotel. It turns out that Sony delayed the delivery and I had already left the U.S. and returned to Brazil.

I called the hotel and they confirmed the delivery of my laptop. So I complained to Sony and they gave me a credit of $55 for the delay and promised to contact the Ramada Maingate West.

I ordered the laptop to be sent to the house of my friend Ryan. He lives in Key West. After several days, my friend called me and said he had not received the laptop. He called the hotel and spoke to the manager, Sandra **. She said she sent the laptop on July 22 by the USPS. Since the laptop did not come, my friend asked about the tracking number. Unbelievably, Ms. Sandra said she sent the laptop without tracking number. Now we cannot locate the laptop.

I contacted Sony and they said they would not pay me and will not give me another laptop. I think it's absurd because I paid for the product and I have no fault in the delay. The fault is all of Sony. If they had sent the product when promised, I would not be in this situation.

So I ask your help. If you need, I got all the email I sent to Sony and the Ramada Hotel. And if you cannot help me, please let me know if there is an association of consumer rights so that I can complain.

Thanks.

I did contact HP and also took my computer to a computer repair shop only to find out that my motherboard had been destroyed. I was told might as well purchase new computer since repair would cost more than the CPU was worth. So now I am out $1000 and Sony just says tough stuff and sorry for your inconvenience. I would accept this if I had done the download, but I did not. They did and knew when they tried to restart my computer it would not. I unfortunately have many Sony products in my home--from TV, a series camera, Cybershot camera, two video cameras and a DVD writer. I feel as if Sony should at least hear me out and help with the purchase of the new computer or find a fix for their mistake.

Today is February 3rd 2011. I called them to complain and they made me feel like I was trying to get something for free like it's a gift from them. At this point, they should treat me better or something. I had the 60 gig one that did everything and three repairs ago got me to pay $20.00 extra to get the new slim PS3 that I did not want but if they will fix the problem, then fine. It did not! I have to pay and I can play the disc games or network games during the month it takes to repair. Six repairs for six months, I have 32 disc games and 120 network games and only have broadband because its required by PS3.

On 12/20/2010, I spoke with George at Sony repair and he said he will send my information to their shipping department so that they can ship my DVD player. Also on 12/20, I spoke with Fran at the Sony customer relations and she said she would forward my complaint to the top manager and that a service manager would call me back. On Jan. 4, 2011, I called customer relations again; who then called the Sony repair in Laredo and we had a 3-way phone conversation with Albert. He said he would ship the DVD player immediately and would call me back with the tracking number. The customer relations also told me that they would extend my warranty on the DVD player, that I do not have, for my troubles.

On 1/14/2011, I called customer relations again regarding this issue with the repair center and I spoke with Amy. Amy put me on another conference call with Sony repair center in Laredo and we spoke to Alex, who said he spoke with Albert and said he would email me a tracking number for my DVD shipment. Alex told me that he was working with the exchange center regarding my DVD player, that there was a problem with the order and that it had to be shipped from a different warehouse. On 2/3/2011, I called customer relations again and spoke with Lynn. Lynn called Sony repair service regarding my DVD player and they told her that they sent the DVD player on 12/22 and they don't understand why I haven't received it. However, they were unable to give her a tracking number.

They told Lynn they would call me back regarding this issue. I explained to Lynn that I have never received a callback from anyone at Sony repair or at Sony customer relations despite their promises. Also, I reminded her of what we were both told on January 14th 2011 regarding the status of my DVD player, so the story that it was shipped on 12/22 is obviously wrong information. Lynn stated that she will follow-up with Laredo Sony Repair for me later in the day and she will call me back with an updated status. I told her that at this point, I would just like to have my DVD player back. I have an extended warranty for a DVD player that Sony Repair has not shipped to me yet. This makes zero sense. I just want my DVD player back or a new one, and that took me to consumeraffairs.com.

We went back and forth and the sales person I went to agreed with me and said that Sony must have kept the same model on the two different units. We agreed and he said, "I guess I will have to give you a refund because I cannot resolve your problem. It must be Sony's way of doing business." I was not happy so I left and went to a different Sears store in Buffalo, NY. They had the system on the shelf that I wanted but said that they had run into the same situation with other customers. I said, "How can we resolve this false advertising situation?"

I asked, "Since you cannot sell me the system displayed, can you sell me the display model as I already had my heart set on it?" The sales person agreed and said that he would put the new model with the same old model number in replacement of it. I spent a total of three hours trying to resolve the situation and still ended up with a used display model because I needed to have a system in my blank space that I had designated to the stereo of my choice.

I liked the looks and the power of this particular Sony model. Plus, I have a business which I needed music for my customers to hear. How can they misconceive the consumer in this way? I am very dissatisfied as a consumer by both Sears and Sony Electronics. The first Sears warehouse clerk was rude in his demeanor by saying that I made the mistake and that it was the one I ordered. The sales clerk from the same store agreed with me as he knew that something was wrong with the product number so he let me purchase the used model.

Where do I go? What do I do? I wanted a new stereo, not a floor display, but I was in a crunch and did not have any more time to waste. I still want the new same model that I ordered at a discount price or something comparable. New York law must have some laws on false advertising. I am happy that I was able to fill the empty space but I am a very unhappy customer from both Sears and Sony. They should get relations together because one hand does not know what the other hand is doing.

Please help resolve this problem. I would have purchased the next more powerful model up but I did not have the funds available at the time and I would have purchased another brand but they had no comparable product. I have all the receipts from the store and confirmation pick up slips from Sears if this may help. Thank you. I hope that we can get this problem resolved as I know I was not the only one with this issue of false advertising. I was a Sony advocate, purchasing Sony products for many years and many items. But not anymore, as I will inform others of this situation if this problem is not resolved.

This last time I sent it to repair, they emailed me a billing estimate of excess of $600. I lost work in this matter, due to the faulty transfers and I lost video in the TRV 280. I later purchased a 110 Hi Def which had transferring issues the first time, and this was acknowledged and confirmed by their repair people.

At present, I simply expect Sony to honor the repair I paid for and obtained no operable service on the TRV 280. I have work that will only play on that device and it is inoperable despite my paying to repair twice and no use the last time. I wanted to follow-up with your offices again, prior to forwarding issue over to a consumer protection agency.

The camera that retails for 700 plus dollars is now inoperable. I lost time with transfers for work, for the IC recorders and I lost $120 in equipment. I purchased another $15 in Sony wires and irreplaceable work.

They suggested that I turn it off then on again. Remember, this is Sony, a multibillion, multinational company, one of the most recognized brands in the world and their "tech support" suggests I flick the power switch off and on? I was doing this with super Nintendo 15 years ago. So it turns out that Sony sent me the wrong recovery discs, although the nice man at the call center in New Delhi wouldn't admit their mistake. I told him I was disinterested in his elementary resolutions and that I'd like to speak with a higher power. So he escalates my call to someone who answers, " thank you for calling Sony how may I help you? " After explaining my situation again, she also suggests I turn it off then on. I told her I've done that several times by myself and several times while on the phone with the last tech and told her that would not work. She insisted, I bet her 12 rupees and the American dream that it would not work and to please escalate my call to someone who can actually help.

I had them send a tech support to my house to fix the hard drive, however, when the woman at Sony entered my address info, they put "Oder, CO" as my city and state... I live in Boulder, Co and in fact, Sony has an R&D dept here. Unbelievable how useless these people are.

After 3 months I'm still waiting for my issue to be resolved. I've emailed product support and customer relations several times, saying, most heatedly that I will not stand for such terrible service and that I demand to be resolved immediately. They just send links to their e support site, which is the same product support number I've been unsuccessfully contacting for months.

I'm fed up with these scheme idiots. I can't wait to get this piece of junk fixed or refunded so I can get a mac book. I've never had such an awful experience with any company. This is Sony's most expensive Vaio available - worth almost twice as much as my corolla. Don't waste your time or money with Sony. They have unreliable products, awful tech support and terrible customer relations.

Another seven days later, website still didn't show an order so I called again. Apologies but still hasn't shipped, would ship "very soon." I received the remote 21 days after the order and there was no invoice in the box, only a packing slip. Called Sony again (15 minutes on hold) to request an invoice. They promised to request one be emailed to me and I would receive it in 2-3 days. After 4-days, I called again to inquire, was again told that the warehouse was having software difficulties and the invoice would be sent as soon as possible (no idea when). I requested a supervisor and they disconnected my call. By then, I was really steamed, so I called back, waited through 25 minutes on hold and was lucky enough to get the same person "Pat." This time, instead of getting me a supervisor, she gave me the "your voice is breaking up. I can't hear you" even though I could hear her fine.

She finally hung up on me, even though I kept asking for a supervisor. I called back again, got a person named "Neil" who was nice enough to explain to me that the warehouse was unable to send emails due to the system problems but he offered to escalate the call to next level of support and stay on the phone to be sure I wasn't disconnected (finally someone who provided "customer service"). The person who I talked to promised to call me back tomorrow to let me know what they can do. This has been the absolutely worst experience I've ever had ordering something from any company via phone/email/mail. The delay in shipment, telephone hold times, unhelpful/misinformed staff and inability to provide a basic document of commerce (an invoice) are incomprehensible in a company of the size and reputation of Sony Electronics. I will be very reluctant to purchase another Sony product and will very vocally warn off anyone considering such a purchase.

My battery has a release and lock switch that keeps the battery in place. They broke the switch so the battery pops out occasionally. Another issue that my laptop returned to me with was an inability to connect to the internet. My local internet outlet was damage to the point where I can't connect my laptop directly to my modem and get online. My wireless internet hardware was damaged to the point where my internet connection went in and out randomly until it stopped working all together. When I realized something was wrong with my internet, I tried to troubleshoot over the phone with the Sony Store Back Stage Department. Though we tried, the issue could not be resolved over the phone.

They advised me to come into the store. Sometime toward the end of February or beginning of March, I returned to the Sony Store to have my laptop repaired. They stated that the internet connection was probably damaged when the repair department took apart the laptop to remove the hard drive. Regardless of the cause, the job was done sloppily and I got stuck with a computer that is over $1200 that is basically worthless, not by my own doing but by poor service. I was upset.

The Sony representative Eugene advised me that the computer can't be fixed in store and it need to be shipped out. I advised him that I couldn't ship it out right away. I was in the middle of my spring semester and I needed the laptop. Eugene then called Sony for me to discuss my situation. After speaking to Sony for a time, he put me on the phone. I advised the representative of my situation. I told her I couldn't return the laptop right away, but when I do return it I didn't want to have any problems.

The representative then advised me that I would have to return the laptop within my warranty or I would have a problem. She then told me my warranty would expire in November. I know for a fact she told me I had until my warranty expired. I was upset that even though the damage was not caused by myself, I was still bound to a deadline. I advised her of this and she stated regardless if I return the computer after November, it wouldn't be covered and it wouldn't be fixed.

Eugene gave me a number to call when I'm ready to send computer for repair so I don't have to come out to the Sony store since the store wasn't close. I left the store with that time frame in mind. I called towards the middle of September to have my computer sent for repair. The representative I spoke to advised me that he would escalate my issue and I will receive a call. I received a call almost 5 days later from a representative who told me they are not going to fix my computer but they are going to buy me out for the remaining cost of the computer since my computer was already repaired and the repair cost was a lot. I advised the representative I would take the buy out for the other issues wrong with the computer, such as the sound, and random black screen but the damages done to my computer by her company—I want that to be fixed.

She said there was nothing she could do. If the computer had a problem after its repair, I should have notified the company 30-90 days after repairs. I advised the representative to call Sony Backstage and I did bring the computer back to the Sony store and complained. They put me on the phone to speak to someone and they told me I as long as I returned it before November I would be fine. She then told me that they have no notes showing I went into Sony store or spoke to anyone over the phone to report problems with my computer after repair. Of course I was upset, so I went back to the Sony store.

There I spoke to Tyree another representative who worked in Sony backstage who told me to call when Eugene is in, which I did. Eugene remembered me and stated to call customer relations again if they needed him to verify information he would gladly do so. It was around this time the run-around began. I called customer relations, they referred me to another number who then referred me to customer relation. By the end of the day, I spoke to several representatives and was transferred many times. No one helped me with repairing my computer. They kept transferring me and telling what the other representative did wrong.

What I should have been told and what should have happened. Some of the representatives were polite but not helpful. Most were rude and didn't want to listen. One actually transferred me to a different department after I asked to speak to his supervisor.

After several hours on the phone, after several transfers, I was tired of speaking over the phone, so I asked for the address to file a corporate complaint. I was given three different addresses to write a corporate complaint too. It’s like their customer service representatives don't know anything about the company and are not prepared to talk to people. To be even more honest, I don't think the letter I sent even reached the department I wanted because I got a call back from customer relation and I was trying to reach corporate complaint.

When I did get a call from Sony concerning my letter, it was from a block number. I missed the call. When I called the number left in my voice message, it was customer relations that answered. The representative I spoke to stated they reviewed my letter but they are not offering to fix my computer. They will just buy me out for $482.00. I waited weeks to get the same response from them that I was getting for the last few months. It’s upsetting how poor the service is. My laptop costs me more than $1200.00 and it’s useless. This is me trying to summarize this awful experience and it’s still long. I've never been more dissatisfied with service. What makes matters worse is I only what them to fix what they broke.

My battery dies quickly doing simple things as opposed to before. For example, I used to be able to watch movies and play online games for 3 hours without charging. Now it can only go an one hour doing word processing. My computer is not connecting to the internet at all; so to do anything with the internet I have to go to the library or school, which isn't convenient since I work full time. I'm looking into places that can fix the internet problem. I haven't found one yet that I can afford.

Both sets of wires were delivered over a week later. I called and explained the situation and was told that I would have to send them back, at my expense. On Oct. 6th, I mailed each set back with signature required. I have proof from the post office that both sets were signed for on Oct. 8th. I was told that I would have a full refund within 7-10 business days. Today is Nov. 2, 2010 and I have yet to get any refund. I have called several times and each time, promised a full refund, but nothing happens. I have been hung up on by more than one employee, tonight being the final time. My next step will be to take legal action to get my full refund of $200.44. I have proof and recorded phone calls of every single Sony customer service reps promising full refund and also the signed return receipts from the United States Postal Service. I will wait exactly 3 more days and if I have no response, I will take matters further. Cheryl **

I might have given more than 25 calls and personally visited to this Sony Center to get the system installed. Even then, as of today, it is not installed. It is nearly 2 months from the date of purchase. At this moment, I am very frustrated with your services and request you to take your system back. I don't expect such kind of services from a renowned company like Sony.

It is cheaper to buy a PS3 or blue ray player, then have a technician even look at it, just to say it is the consumers fault. How can Sony keep selling stuff that breaks with out consequences. I am not the only one out there that have these problems. Sony should be made to buy back systems so they know what its like buying a piece of crap 3 times for 600 bucks.

The new blue ray technology they boast about does not work, yet, they still sell it and made more bigger models instead of focusing on what they are doing wrong with the others. Their slogan is it only does every thing but does nothing, that is false advertising if you ask me. So, somebody please make Sony stop selling crap.

At this moment, I am very frustrated with their services and request for appropriate action on guilty person for this mental torture or take their system back. I am not able to make use of this device even after paying full payment. I don't expect such kind of services from a renowned company like Sony.

Thanks for providing portal to bring out our dissatisfaction and thanks in advance for all the support.

We're checking out the laptops, then finally a sales associate comes closer to us. I have to ask him for help. I figured I would start with my first concern, my PS3. I tell him I need 3 new PS3 controllers because 2 of mine are not communicating with my system anymore. I then tell him I need the usb wire also. He seems to know what I'm talking about, but then looks as if he's unsure. He glances down where I'm looking at all of the controllers (in the lovely array of colors that they're arranged in), looks up at me and then just walks away.

My girlfriend and I figure he went to go ask for help because he walked to a couple of other associates in the camera section. I stand there for about 5 minutes, the kid doesn't return. My girlfriend has now fell in love with a lime green & lava black Vaio. I go up to a guy that seems to act like he's in charge. I ask him if he is a supervisor, he replies yes so I explained to him what just happened, and just say I don't really care about the poor help but just need the wire. This guy now walks away and I'm left just standing in the store. I left.

I bought an iMac at the Apple Store on the other side of the mall, which had pleasant staff. I bought the usb cable & 3 new controllers at EB Games and solved my problem. I bought a new 3D TV at Best Buy where the sales associate wanted to help me make my decision. It was just ridiculous treatment back in the Sony store and I would rather buy products online, so I don't have to deal with the staff at the store level. I just hope I never have to go there for any warranty issues.

The yellow light of death was the problem. It froze and shut itself off. It was boxed up and sent to Laredo Texas to the PS3 non-service center and was received by them on 9/7/2010. I received it back to my surprise exactly 1 week later 9/14/2010 and was ready to play. Sadly the service center had scratched the cover of my pristine PS3 as well. That did not make me happy. I set it up, downloaded the map packs, updated the system and I played for 3 hours before it failed again with the same problem.

At present I am on round 2 of repairs. My system was sent in again and received by Sony on 9/22/2010 and still have not heard 1 word about when I will get it back. Sony customer service offered me 2 outdated games to pacify me. I am not happy with the quality of neither the product nor the customer service. My next purchase will be a second flat screen HDTV. Guess who will not be getting my money again, Sony!

When battery arrived, it didn't fit at all. I called Sony and was told again that model numbers for battery and headset couldn't be found. I was advised to ship battery back. I asked about reimbursement for shipping and return costs but told I was responsible for all shipping charges. Since Sony sent me the wrong battery, I objected to paying round-trip shipping costs. Sony rep told me that shipping costs for another replacement battery would be waived if I placed another order. I declined her offer and again requested full refund for shipping costs. After consultation with someone, the rep agreed to give me a credit and said battery pick up would be arranged.

On Friday, July 16, I received 4 separate calls from Sony regarding pick up of the battery. I was told FedEx would pick up between 8:00 a.m. and 8:00 p.m. If I was unable to remain at home for 12 hours, I could leave the battery outside and visible to the FedEx driver. I advised them that leaving the battery outside was not acceptable because Sony would not reimburse me for the battery if it was stolen. Since I work during weekdays, the only time I could wait at home for 12 hours was on a weekend, so battery pickup was confirmed for Saturday, July 16. However, July 16 came and went without the battery being picked up.

I called Monday, July 19 and was transferred several times. Each time,had to explain what had happened. I finally asked to speak to a supervisor or manager and was connected to another rep. She advised me that FedEx picked up the battery and needed to ensure the battery was intact before issuing a refund. I informed her that (1) FedEx did not pick up the battery, (2) I did not want to waste another weekend waiting for battery pick up, and (3) proposed sending the battery back to Sony myself as long as I would be reimbursed for the delivery charge. The rep said she needed to investigate FedEx's claim of pick up before proceeding with my request. I told her the investigation of FedEx's claim was a separate issue that did not pertain to my return of the battery. She finally agreed to let me mail the battery back to Sony and offered to credit $10 to my account to cover the shipping cost.

She said I needed to call Sony when I got a tracking number from the shipper. I accepted this offer and immediately went to UPS on the same day to return the battery. When I call Tuesday, July 20 to give Sony the UPS tracking number, my call was answered by someone totally unfamiliar with the prolonged events pertaining to the return of the battery. I had to, again, ask to speak to a supervisor or manager. This new rep took the time to review notes regarding my situation and took down the UPS tracking number. Since it cost $13.30 to ship the battery back to Sony, I requested full reimbursement. The rep agreed to reimburse me for the shipping cost provided that a copy of the UPS receipt be sent to her. I faxed her a copy of the receipt.

It should be noted here that FedEx called 3 days after the missed pickup date to make sure someone would be home when they picked up the battery. They were advised that pick up was no longer necessary.

I would like to be reimbursed in full for the incorrect battery Sony sent me, which is $37.73 as well as reimbursed $13.30 for return shipping costs. I am not making any claim for the cost of the countless hours I wasted dealing with a simple return of a single item. This transaction should have taken no more than 1 or 2 hours at most to resolve.

The issue is that this information they provide confuses the reader to think that there are two different cable ends and that is also supported by the manual picture on page 19 of the model V to show the cable being different than what the customer support claims. When I read the instructions it did not mention the jack on the TV to be HDMI on both ends which is what the representative told me that it was clear. My argument was that if it was clear it should have identified the jack on the TV to be HDMI.

To the technical representative at Sony this might be clear language; to the consumer whom only has to depend on the instructions read is as confusing as Russian. When I presented the inconvenience and extra expense of buying a cable which was unspecified in the manual, the response was similar to those established by consumer complains on your site. It seems evident that Sony doesn't want to be a responsive company anymore and its employees do not give the complains due diligence to resolve issues such as mine.

Granted my claim is not for hundreds of dollars but it still reenforces my previous statement of indifferent attitude towards consumer issues. I am with limited retirement income and the amount spent due to a mistake in their manual deprives me from other needs. I am out $11.47 by no fault of my own. This is unacceptable in my book. This caused me to receive the wrong cable which now has to be replaced. The monetary value and time used to correct their mistake is about $15.

By the way, if any one is interested the person you need to contact at Sony is Attn: Executive Review Committee Gateway Blvd Fort Myers, FL 33913. Sir Howard S., Chairman & Chief Executive Officer. Everyone should send him your complains and have him look for someone that can reflect understanding about consumer issues.

I called 18001037799 helpline and an executive picked up the phone. I told him my problem said to first listen to my problem, but he completely said, "No sir, I can help you in any way. First, you reinstall Vista in your laptop and then call me again. Then, I will see how I could help you”. I felt very disgusted with his attitude and the way he talked to me.

My friend was also facing the same problem, and he has a Dell laptop. He called Dell helpline and he told the customer care executive the same problem. He tested the reaction of the representative and he added that he has installed a pirated version of Windows 7 and his cam has stopped working. The Dell executive did not only hear his problem with patience, but also told him how to resolve it. I followed the same instruction for my Vaio and my webcam started working.

I want to tell you that the faith I had in Sony is shattered due to the attitude of your customer care that is really pathetic. This is not the way to deal with a customer. The way Dell customer care dealt and solved the problem got me really impressed. They respect their customer. I, in my whole life, will never recommend any Sony product as your products might be good but your customer dealing and customer handling is still in premature class.

I'm also a businessman and personally feel that every complaint my customer brings to me, I give my best to solve it. I make him feel comfortable. But your customer care executives are still not mature enough to deal with that. I'm sorry for the harsh words I may have used. I felt really bad. I have planned to buy two more laptops for my two cousins. I will really go for Dell. Thanks to your customer care, it opened my eyes and just shed the curtain of Sony being good.

I spend an hour and a half between 3 different customer representatives and I am told that they do have a charger somewhere in a different section which maintains parts and products that Sony has stopped selling and they placed an order for it. This happened on a Thursday evening and since my uncle is soon to start his trip I needed it anyhow by Saturday and before I hang up the representative confirms that I will get the charger on Saturday by noon. I then called up Sony on Saturday to check where my purchase is and I was told that I would get it on Monday! If that wasn't enough I even found out that they have once again shipped a wrong charger and they do not have any charger for my camera.

They wouldn't even discuss how the water got into the machine. As far as we know, the only water that would have gone near it would have been a light spill on the outside. I would not have thought this would cause damage to the product. To make matters worse, they are saying that we have to pay the repair fee before they will repair the product. Customer service by Sony is totally lacking.

Somehow I'd hoped that this manufacturing giant would stand behind its products. Silly me! I will never again purchase Sony and I plan to inform anyone I know who plans to buy a Sony TV or audio system or whatever else they produce that they make defective products. And they will not do the honorable thing regarding replacements. It's too bad that what Americans commonly call Hari Kari (incorrect terminology) is no longer in evidence. I regard Sony as highly as I regard Toyota, of which I'm the not-too-proud possessor of a Corolla. And I've bought that product for years!

Please don't assume that a well-known brand name equates w/quality. Sony sucks.

I have to tell you that I loved this CD player because it held--and played--51 CDs. I could play CDs all day long, all weekend long, without a single repeat and without changing CDs constantly. So what can you do to replace this item for me? I know that SONY does not make a 51 CD player any longer, and that CD players have pretty much been phased out. If you cannot help me, to whom should I direct my story? I now have no hope at all of repairing this CD player. It didn't work before, but that's no reason to just wantonly destroy it! SONY did not charge me for destroying my unit, but I still think they did wrong and ought to make good on this somehow, like sending me a new unit or a gift card so I can buy one. I have photos I can email you. Also a copy of the receipt.

I dialed the second # and went thru the entirre punch-hold, et. al routine again which was followed by the same relay of informtion from me and at the end of 25 minutes was told to call yet a third number. The same routine with the exception this person had no idea what the product was I was talking about and after yet another 25 mnutes he gave me another number. I diligently dialed this new number. There is a recording on this phone apologizing for any inconvenience and directing me to yet another number. The old routine of punch-punch-hold, et.al. ensued and then the same description of product and problem.

I went thru all of it again and again and again and even verified my ID and other identifying information. He still could not help because there was one ID number I did not have with me. He did very cordially suggest another number I could call. Needless to say this has been a wasted two hours. Why buy the extended product warranty if you cannot find some assistance? IF you take into consideration I bill out at $100-$150 an hour and it has eaten two hours of time the loss would be $200-$300.

(91 0172 2607804) with assurance that problem will be resolved on Friday itself or on Saturday... Being serving couple, now we have to wait for Saturday... You are requested to direct the concerned office to attend the complaint with given time.

Now, as for Sony, there are all kinds of problems. We keep getting these cards in the mail that state "The UPC barcode was not included with your rebate submission." Well, that is bull! I even saved the boxes that all of the products came in. I have all documentation, proof of purchase, hardware/software, and more, even down to the boxes! I have tried to call to contact someone. However, all I get is a recording that I can not speak too! This recording only supplies limited information and NOTHING else! I have called other various Sony numbers only to be told that "they have no idea!" Well, go figure.

I then proceeded to resubmit all of the information that the card was asking for. I typed up a long letter listing every sinlge number for both Sony products. I included every number remaining on the box (because I had already mailed in about 5 UPC bardcode looking items with the orignal rebate), as well as every number found on every single booklet, software/hardware item, and all numbers from the proof of purchase. I also purchased a 3 year warranty on my CPU from the store where I purchased the Sony Computer. So, once again, how can they deny my rebate?

I am totally disappointed with them because of all of the hassle with two simple rebates. I will not purchase anymore of their products unless they follow their rebate promotion offers. I feel that this is false advertisement on their behalf. I just don't understand why Sony would do this to me, and so many others.

Never, never will I buy from Sony again and advise others with rebates involved - forget it!! You have to fight it and still no guarantee you will get it.

I have wasted my time, money. They are making false promises. I am totally frustrated, they promised a rebate and did not give me the rebate after buying their product.

After contacting Sony many times, it doesn't seem like I'll get the rebate. Their reason is : A check was sent to me. If the check was not cashed, then they'll have to wait until they receive the original check before they can re-issue a replacement check.

I asked them what if the check was lost somewhere during the mail process and neither I nor Sony will get the original check. They told me that it is their company policy that they cannot put a stop payment on the check and so they cannot entertain my request either.