Sony Reviews

Cutomer service worse than non-existent. Multiple phone calls led to multiple extensive holds that led to multiple disconnects; ergo, customer service worse than non-existent because of the time wasted.

Sony produce the worst quality TV and has most terrible customer service I’ve ever experienced. I bought a brand new TV and the internet connection is constantly interrupted despite all other devices including my 10 year old Samsung TV works perfectly fine. After talking to their technician their conclusion is Sony TV must be placed within 5 meters apart from WI-FI router. I’m renting a unit of the house and how could it be possible to ask my landlord to move the router into my suite? It’s 2024 and I can’t image such modern TV has this weird restriction. They even refuse to send a technician to check the TV. I’ll never buy Sony product anymore! Highly recommend NOT purchasing any product from such company that never care about the customers!!!

I bought a 70" Sony TV directly from Sony Corp. After a few years, TV GUIDE was no longer available. When I called Sony, they said the TV guide was no longer available from certain years of manufacturer. I will no longer buy any Sony tv from now on.

My 65” Sony TV malfunctioned after only 2.5 years due to a defective panel. Because Sony doesn’t manufacture replacement parts for panels, I need to purchase a new TV. Sony customer service leaves much to be desired. It took me at least three phone calls to get to the right department. After spending an additional $165 on a service call as required by Sony, it was brought to my attention by Sony that Sony is able to perform diagnostics on their products over the phone. They’ve offered me a discounted replacement product however no one is able to tell me what the extended warranty would cost and the online reviews for such are terrible. That said, I’ve decided to purchase a new television through an alternate source and my original purchase of $3000 2.5 years ago is now costing me $6000.

Community guidelines are atrocious and basically allow for toxic player to abuse the system. Management seems to encourage this overstep as appropriate community management yet somehow this community is more toxic than any of the other major platforms.

Sony has decided to force pc players into account linking with PSN to play a game purchased 3 months ago. Unfortunately while they sold the game in 200 countries psn is only available in 69. They have violated EU trade laws by changing their eula after the announcement. Sony thinks you as the consumer are a product not a person and you have no rights or standing with them. Corporate greed.

Updated on 10/10/2024: After facing ongoing issues with my Sony camera and receiving no effective resolution from customer service, I had to take the step of sending a formal letter, notifying Sony that I intended to pursue legal action if my problem was not addressed. A few days after sending the registered letter, Sony responded by sending me a brand-new camera.

I have had major problems with customer service (Nuj Employee# **) and have been constantly been hung up on waiting to speak to someone. I have over 3 hours of my time concerning a radio purchased with an important part missing. I am ready to post my nightmare with Sony on all forms of social media and all consumer groups. Sony refused to send me the missing faceplate and stated I had to buy it because the warranty expired. I WILL NEVER BUY A SONY PRODUCT AGAIN!!!!

Purchased a 55" Sony OLED tv from Costco in 8/22. Plugged into the ethernet cable, into 120v outlet and off we went, until 2 weeks ago. TV screen began freezing. The only thing that would unlock was unplugging the unit. After several times I did a full factory reset. A long process reinstalling apps. Before I could get everything reinstalled it froze again. Began with Costco's concierge as protocol. The first, (I will refer as "moron") decided with his very limited experience it was my "internet??". Well that compounded clear to Sony.

We purchased a very expensive over the ear headphones from Sony believing that the quality and price would be better than others on the market. After 11 months, they completely broke apart. Of course, they were still under warranty, but Sony refused to replace them stating that the damage wasn't covered. They cracked in the headband and the earpads fell apart. If that's not covered, then I don't know what would be. I wrote to BBB and Sony's reply was rude and dismissive. I will never buy a SONY product again.

Bought a new Sony Bravia just over four years ago. The mother board went out and really cannot be replaced as it is wired in. Used to buy Sony Trinitron TVs, which would lasts for years. After paying more than $1200 for a tv, I would think it would last longer. Then again, the longest warranties on these is for 4 to 5 years, which should tell you something. This time I'm buying a Samsung, hoping it will last at least five years or more. I am very disappointed in Sony as they used to make great TVs.

I sent in my very expensive earbuds several months ago. Of course they will replace them under warranty. But that will be $100. We found something not covered. That was a few months ago. Still have not received them back. The update from United Radio Repair states they are still waiting for the part. Terrible experience. Stick with Bose or Jabra. I've never had a single issue with them.

I have had many issues with my SONY Blu-ray player. It now does not allow me to access ANYTHING via the internet, stating there is an SSL alarm. Just ** trying to make me buy a new Blu-ray player. The last thing I will ever do is buy another SONY Blu-ray player!! Screw you Sony.

I bought Sony mp3 player. 3 months later it stopped working. I was sure warranty is 1 year, but there is the trick-its 1 year for parts and only 3 months for labor. So I would have to send the defective parts to them on my cost and they would maybe send new or refurbished parts back to me. How do I know what parts are defective??? It's a scam to make you think that you have 1 year warranty but in reality you have only 3 months and even within 3 months you have to send it to them on your own cost. SCAM!!! I will never buy any Sony product in my life.

I bought the above listed sound bar, and I spent the money to buy the subwoofer and the surround sound speakers to go with it. About one month into having the system I started having connectivity issues with the Surrounds and the subwoofer connecting and disconnecting with the main unit or rather the main sound bar so what I ended up doing, is troubleshooting the unit with all the information that Sony provided online but that did not fix the problem. I then contacted Sony directly via telephone and I still couldn’t get the thing to work properly. So Sony recommended that I sent it to United radio which is their contracted repair company in Syracuse New York and they could not replicate and/or fix the problem.

My girlfriend bought me headphones for Christmas, Since day 1 had issues with them but resetting usually solved it. Now they won't charge at all and without a receipt they won't honor the warranty. Who gives receipts with gifts? Waste of money, go with BOSE Headphones instead, never had issues with them.

I sent my $900 sound bar in for service under warranty. When I received the sound bar back it was damaged during shipping. Sony refuses to replace Or repair of the sound bar and wants to charge me $136 for the repair. Do not deal with this company.

I had purchased earphones from Sony which didn't work after few months, but since there was a warranty for 1 year they replaced it with a new one. It was not difficult to get a new one. I give it a 3 star.

After purchasing a new TV we realized after some time has passed (6 months after purchase) that there is a dead pixel. We contact Sony and to our surprise, they provided no repair or replacement warranty option. We are very disappointed with the service, and we will not be buying a sony product in the future. We expect a company like Sony to step up and provide a much better service and customer communication, especially for a product that is only 6 months old.

I purchased the lens and a few months later and only having used it a handful of times in between I was on a walk camera in hand and half of the lens just randomly fell to the ground. Earlier that same day I had noticed the lens wasn't hitting in focus, but thought hmm odd. Maybe I just need to get used to it. Nope - that was the first sign that something was off about it. I never hit it on anything or dropped it on accident and it was always stored in a padded camera bag. There are no markings and it's clear that it fell off due to a defect and manufacturing error yet when I brought it to Sony they said "the warranty that we provide only covers any malfunction with the unit knowing the unit will be without any Physical damage at the moment of sale" ... and "Every time we package a unit, every unit goes through a verification process to make sure was built correctly." If the lens was built correctly then why did it fall in half at random after only a few uses.

I purchased a sony brand headphone, but the hinge broke and couldn’t exchange or return as the warranty expired. I searched on the internet , and found 10’s of videos about this specific headphone having a defect. The hinge has a manufacturing problem. I sent 8 letters to headquarters here in the states. I was offered a lousy discount if I buy a new product. I sent 2 more letters to Japan this time (Hiroki Totoki and Kenichiro Yoshida – CEO). Today I was notified that Sony Engineers admit that this model has a defect (finally!) but still they will not fix or replace the broken headphone. I was offered a 15% discount if I buy a new one. Even if they offer me a 50% discount at this point I will never invest 1 single dollar on any sony product. A company this large admits that their product has a defect, but cannot fix or replace the product. No more Sony brand products. Ever. Period.

All three headphones sets did not work correctly when I receive them. After numerous conversations with technical support I did get the third set to work for two weeks, and now it turns off my music every five seconds. The main problems Are:

Purchased from Target on 12/5/2020 for $90.00 + Tax. Product replaces an older Sony DVD player which gave good service for 10 years. Unlike the older model, this one has a port for a thumb drive (music/photos, etc.) and several common, built-in apps (Netflix, You Tube and several more). Not hard to connect. Displays beautifully on huge TV. After over a year of use, my wife and I are very pleased.

I got Sony wireless headphones from my kids for my birthday a couple years ago. I use these only when I travel on a plane, which is typically 1-2 per year. Thus I've been using these just a few times clearly. I also am a person who takes care of his belongings. Last time the headphones were not working well. I wanted to use them with the audio cable to save on battery on my iphone. Audio jack (on the headphones) were problematic - going from a lot of crackling, to sound on one side only to no sound, but impossible to get it working properly. No way to call Sony of course (I didn't expect either), and chat version led me to having to send it in for repair, which would be about $100. I'm better off buying new ones.

I bought a speaker and only had it for a 3 weeks and then it stopped working completely, I contacted Sony and sent it in for repairs only to be told it’s not covered under warranty. It was the worst customer service I have ever experienced.

Shitty company with ** products. Have the GTKXB72 speaker. Have not even had a month yet and it's on its way to the repair shop for second time with same issue and Sony says that my WARRANTY only covers repairs not replacement. Will NEVER BUY anything that's a Sony brand again. Also customer service people are very rude. Do not waste your money on buying anything Sony.

I'm selling my ps4 and switching to xbox, I really like Sony's Playstation 4 console and it's really fun to play on and with friends but I think it's stupid how difficult it is just to create an account, and you can rarely ever use guest because you can only use guest accounts offline, and also 2fa is being stupid because I can't turn it off and without the code I can't play anything online or watch netflix or youtube, and because of that I can't sign into the ps app either, and no one will get a hold of me, I tried calling customer service, and every month it seems like you have to repeatedly sign back into psn, it's just not worth all the Hassle.

I ordered very expensive WH-1000XM4 headphone from Sony and I received a defective one so they offered me a replacement. Now, it's been many days I haven't received the replacement and yesterday I got an update that the package was delivered. When I spoke with the courier service provider (Purolator) they said that the driver delivered the package.

Firstly it took 5 tries to accomplish this on Sony customer support. Well somebody hacked into my Sony account and ripped of games for a second time, last time they refunded it. This time and mind you, I caught it the same day, they said it was already downloaded so they were powerless to refund it. How much money does Sony have that they can't afford to refund a $40 game. Or is it that they are so powerful that they don't give a crap if they lose one or ten or a thousand customers because they have a billion more. I hate these companies. I believe they should e boycotted to teach them a lesson for once. Down with Sony and the rest of these multibillion dollar companies that are too powerless to refund $40 to an unemployed ex customer.

I have a Sony digital camera that can be used with or without a memory stick. After taking pictures they load onto my laptop, for better viewing, via a data cord from the camera to the laptop, like a thumb drive or by moving the memory stick from the camera to the laptop. I like the lightweight camera and use it for taking nature shots when I'm ocean kayaking. I also use it as a scanner to take photos of documents and send them as attachments. Its small size and rugged construction allows me to put it in my dig kit and use it to document archaeological field work. The battery is exceptional and has never failed me.

Camera is very reliable and durable. I have owned it for about 6 years and still work like new. Picture quality is beautiful. Very easy to use for a beginner like me. There is no going wrong with the camera.

I am a professional Photographer recently upgraded from Nikon DSLR to Sony Mirrorless a7r iii and I am super impressed with the quality and focus points specifically. The color profiles on camera are amazing along with the fast shutter speed. My main reason for the convert was the weight and Sony did not disappoint. It's significantly lighter than my previous DSLR and for my second camera I have decided to keep my sony Crop sensor mirrorless.

It is the best camera with tech of all camera and this to operate an and well give you the better quality and top the pic of 55. One of the fact is the lens you can all of The Minolta camera lens and the weight is right on and the is the fastest.

Sony has done a great job of packing larger quality sensors into smaller sized cameras, then allowing you to collect downsampled footage (except in extreme S&Q modes) in 4k and 1080p. Overall just a fantastic ecosystem of cameras, which work surprisingly well with each other. From the Sony RX0 action cameras to the Sony FS line of super-35 camcorders, I have been thoroughly impressed by the quality of footage that can be captured on Sony mirrorless cameras.

I recently had my nephew over to my house to spend time with my kids. While he was playing Fortnite and accidentally purchased $80 worth of V bucks. When I contacted customer service they stated their return policy does not allow for returns on vbucks even though I requested the refund 30 minutes after the transaction. I will not be buying any more Sony products. I wouldn't recommend them to anyone.

This is my son's account. Keep in mind that he is disabled with autism. He tried to resolve the problem himself but they were giving him the run around. I stepped in and made the call to customer service. I explained that my sons account was hacked and I guess the hacker put some inappropriate pictures on the account so they temporarily suspended the account until December 24th. So on the 24th we tried to recover the account but it had been permanently suspended now. In speaking with people on the phone and live chatting online they said the account can’t be recovered once it’s permanently suspended and the thousands of dollars worth of video games and movies can not be retrieved and put on another new account. What kills me is they have no empathy for my autistic son.

I have had my Sony phone for over 2 years and I still love it, very reliable and fast, they have great support, a superb camera. I don't have anything negative to say about my Sony phone. If you want a superb phone buy Sony.

I have owned 5 Sony DVD players over the past 2 years. After 3 months each would start failing. First it would stop playing BluRay and then eventually it would not play any DVD. My current one freezes the screen.

I’m not one that cares to write reviews. I usually just take it on the chin and Move On but this experience with Sony like many other peoples was the worst experience I’ve ever had, all the stuff you read in the one star reviews is absolutely true. I’ve gone through three TVs. They were brand new. Screen burn happened in the lower corner and pixels burned out within weeks of owning the TV. One TV could not be updated. It would not connect to the Internet. I paid for a warranty. That’s a total scam but luckily I bought it from Best Buy and disputed the sale against them. They would not refund my purchase but they gave me a new TV that has already burned out and has missing pixels and won’t update and I purchased this TV in 2020. It’s brand new.

Nearly new (2 uses in good conditions). Sony Alpha lens had dust inside. Shipped it to Precision Camera Repair. Insured it myself ($54) because it wasn't covered. Received it back with a different piece of dust or a scratch inside, not insured and no signature required. There were specks of dust on the surface of the lens as well. They said it had been returned to factory specifications (within just hours, apparently since they received it and shipped it back on May 12). Calling Sony to try and have it exchanged since Precision Camera Repair obviously can't get the job done. Sony is requiring us to ship the lens back to the same location for repair... ?!?! And there is no one to call for help. BUY A DIFFERENT MANUFACTURER'S LENS, or at least buy a prot.