Sony Reviews

I purchased a radio and it came with a power cord that didn’t fit in the socket on the side. I reached out to Sony and over the course of several weeks and four or five phone calls and literally hours trying to explain the problem to an employee, they had me returned at three different times and each new unit arrived with the wrong cord or should I say the same wrong cord I just gotten off the phone where they’re suggesting I sent it to them a fourth time and I told them that it’s time for them to send it to me and if it’s the right corner, I’ll keep it and return the bad unit.

Update ruined battery life and customer support was impossible to get ahold of. I will never consider a Sony product again. And now I have to use at least 200 characters to describe how a company will create an update to make products less than a year old obsolete. Apple did it and now Sony is doing it.

Do not buy these headphones. Broke at the slider near the hinge. Contacted Sony to warranty them. No dice. They claim it broke from an impact. Their engineers have been hiding this defective for years. I did a little research to find that 100s of other have same issue and Sony sweeps it under the rug.

I bought the Sony TV and when I turned it on it was defective, I called Sony customer service they were not helpful at all stating they don’t cover physical damage. However there were no visible physical damage done to the tv. It was the internal screen that was defective. I paid over 3K for this TV which was completely not worth it. It was a very poor customer service provided to me. I would not recommend anyone to buy this any products from Sony.

I will NEVER EVER buy a Sony product, customer service are charlatans that lead you to believe that they are there to help you and NEVER HELPS you. My claim is for a simple Blu ray player that lasted less than 8 months, so glad that I did not get anything more expensive, this afternoon is going to the trash. I don't have the patience to deal with this clowns anymore. By the way, they actually asked me to return it to Amazon cause it would be "easier"...

I recently had a frustrating experience with Sony's customer support that left me very disappointed. I reached out for assistance with a technical issue regarding my Sony TV and the entire process was a hassle from start to finish. First, it took an unusually long time to get connected to a representative. Once I finally did, the support agent seemed uninterested and unhelpful, often giving generic responses that didn't address my specific problem which was both time-consuming and frustrating.

The most horrible product I have ever purchased Bravia XR-7780K. Powerly designed engine running on Google. I cannot even easily connect with my Windows PC. They keep insisting that it only does so with Mac. I wish I bought other brands less complex than this one. It doesn't deserve even a star.

Bought a PS5, updated, restarted, all that jazz. Game kept crashing. Tried installing two other games, kept crashing. Returned the PS5 no problem, Sony would not refund the game which was obviously crashing due to faulty equipment. Chat does not reply. Products are trash.

Cutomer service worse than non-existent. Multiple phone calls led to multiple extensive holds that led to multiple disconnects; ergo, customer service worse than non-existent because of the time wasted.

Sony produce the worst quality TV and has most terrible customer service I’ve ever experienced. I bought a brand new TV and the internet connection is constantly interrupted despite all other devices including my 10 year old Samsung TV works perfectly fine. After talking to their technician their conclusion is Sony TV must be placed within 5 meters apart from WI-FI router. I’m renting a unit of the house and how could it be possible to ask my landlord to move the router into my suite? It’s 2024 and I can’t image such modern TV has this weird restriction. They even refuse to send a technician to check the TV. I’ll never buy Sony product anymore! Highly recommend NOT purchasing any product from such company that never care about the customers!!!

I bought a 70" Sony TV directly from Sony Corp. After a few years, TV GUIDE was no longer available. When I called Sony, they said the TV guide was no longer available from certain years of manufacturer. I will no longer buy any Sony tv from now on.

My 65” Sony TV malfunctioned after only 2.5 years due to a defective panel. Because Sony doesn’t manufacture replacement parts for panels, I need to purchase a new TV. Sony customer service leaves much to be desired. It took me at least three phone calls to get to the right department. After spending an additional $165 on a service call as required by Sony, it was brought to my attention by Sony that Sony is able to perform diagnostics on their products over the phone. They’ve offered me a discounted replacement product however no one is able to tell me what the extended warranty would cost and the online reviews for such are terrible. That said, I’ve decided to purchase a new television through an alternate source and my original purchase of $3000 2.5 years ago is now costing me $6000.

Community guidelines are atrocious and basically allow for toxic player to abuse the system. Management seems to encourage this overstep as appropriate community management yet somehow this community is more toxic than any of the other major platforms.

Sony has decided to force pc players into account linking with PSN to play a game purchased 3 months ago. Unfortunately while they sold the game in 200 countries psn is only available in 69. They have violated EU trade laws by changing their eula after the announcement. Sony thinks you as the consumer are a product not a person and you have no rights or standing with them. Corporate greed.

Updated on 10/10/2024: After facing ongoing issues with my Sony camera and receiving no effective resolution from customer service, I had to take the step of sending a formal letter, notifying Sony that I intended to pursue legal action if my problem was not addressed. A few days after sending the registered letter, Sony responded by sending me a brand-new camera.

I have had major problems with customer service (Nuj Employee# **) and have been constantly been hung up on waiting to speak to someone. I have over 3 hours of my time concerning a radio purchased with an important part missing. I am ready to post my nightmare with Sony on all forms of social media and all consumer groups. Sony refused to send me the missing faceplate and stated I had to buy it because the warranty expired. I WILL NEVER BUY A SONY PRODUCT AGAIN!!!!

Purchased a 55" Sony OLED tv from Costco in 8/22. Plugged into the ethernet cable, into 120v outlet and off we went, until 2 weeks ago. TV screen began freezing. The only thing that would unlock was unplugging the unit. After several times I did a full factory reset. A long process reinstalling apps. Before I could get everything reinstalled it froze again. Began with Costco's concierge as protocol. The first, (I will refer as "moron") decided with his very limited experience it was my "internet??". Well that compounded clear to Sony.

We purchased a very expensive over the ear headphones from Sony believing that the quality and price would be better than others on the market. After 11 months, they completely broke apart. Of course, they were still under warranty, but Sony refused to replace them stating that the damage wasn't covered. They cracked in the headband and the earpads fell apart. If that's not covered, then I don't know what would be. I wrote to BBB and Sony's reply was rude and dismissive. I will never buy a SONY product again.

Bought a new Sony Bravia just over four years ago. The mother board went out and really cannot be replaced as it is wired in. Used to buy Sony Trinitron TVs, which would lasts for years. After paying more than $1200 for a tv, I would think it would last longer. Then again, the longest warranties on these is for 4 to 5 years, which should tell you something. This time I'm buying a Samsung, hoping it will last at least five years or more. I am very disappointed in Sony as they used to make great TVs.

I sent in my very expensive earbuds several months ago. Of course they will replace them under warranty. But that will be $100. We found something not covered. That was a few months ago. Still have not received them back. The update from United Radio Repair states they are still waiting for the part. Terrible experience. Stick with Bose or Jabra. I've never had a single issue with them.

I have had many issues with my SONY Blu-ray player. It now does not allow me to access ANYTHING via the internet, stating there is an SSL alarm. Just ** trying to make me buy a new Blu-ray player. The last thing I will ever do is buy another SONY Blu-ray player!! Screw you Sony.

I bought Sony mp3 player. 3 months later it stopped working. I was sure warranty is 1 year, but there is the trick-its 1 year for parts and only 3 months for labor. So I would have to send the defective parts to them on my cost and they would maybe send new or refurbished parts back to me. How do I know what parts are defective??? It's a scam to make you think that you have 1 year warranty but in reality you have only 3 months and even within 3 months you have to send it to them on your own cost. SCAM!!! I will never buy any Sony product in my life.

I bought the above listed sound bar, and I spent the money to buy the subwoofer and the surround sound speakers to go with it. About one month into having the system I started having connectivity issues with the Surrounds and the subwoofer connecting and disconnecting with the main unit or rather the main sound bar so what I ended up doing, is troubleshooting the unit with all the information that Sony provided online but that did not fix the problem. I then contacted Sony directly via telephone and I still couldn’t get the thing to work properly. So Sony recommended that I sent it to United radio which is their contracted repair company in Syracuse New York and they could not replicate and/or fix the problem.

My girlfriend bought me headphones for Christmas, Since day 1 had issues with them but resetting usually solved it. Now they won't charge at all and without a receipt they won't honor the warranty. Who gives receipts with gifts? Waste of money, go with BOSE Headphones instead, never had issues with them.

I sent my $900 sound bar in for service under warranty. When I received the sound bar back it was damaged during shipping. Sony refuses to replace Or repair of the sound bar and wants to charge me $136 for the repair. Do not deal with this company.

I had purchased earphones from Sony which didn't work after few months, but since there was a warranty for 1 year they replaced it with a new one. It was not difficult to get a new one. I give it a 3 star.

After purchasing a new TV we realized after some time has passed (6 months after purchase) that there is a dead pixel. We contact Sony and to our surprise, they provided no repair or replacement warranty option. We are very disappointed with the service, and we will not be buying a sony product in the future. We expect a company like Sony to step up and provide a much better service and customer communication, especially for a product that is only 6 months old.

I purchased the lens and a few months later and only having used it a handful of times in between I was on a walk camera in hand and half of the lens just randomly fell to the ground. Earlier that same day I had noticed the lens wasn't hitting in focus, but thought hmm odd. Maybe I just need to get used to it. Nope - that was the first sign that something was off about it. I never hit it on anything or dropped it on accident and it was always stored in a padded camera bag. There are no markings and it's clear that it fell off due to a defect and manufacturing error yet when I brought it to Sony they said "the warranty that we provide only covers any malfunction with the unit knowing the unit will be without any Physical damage at the moment of sale" ... and "Every time we package a unit, every unit goes through a verification process to make sure was built correctly." If the lens was built correctly then why did it fall in half at random after only a few uses.

I purchased a sony brand headphone, but the hinge broke and couldn’t exchange or return as the warranty expired. I searched on the internet , and found 10’s of videos about this specific headphone having a defect. The hinge has a manufacturing problem. I sent 8 letters to headquarters here in the states. I was offered a lousy discount if I buy a new product. I sent 2 more letters to Japan this time (Hiroki Totoki and Kenichiro Yoshida – CEO). Today I was notified that Sony Engineers admit that this model has a defect (finally!) but still they will not fix or replace the broken headphone. I was offered a 15% discount if I buy a new one. Even if they offer me a 50% discount at this point I will never invest 1 single dollar on any sony product. A company this large admits that their product has a defect, but cannot fix or replace the product. No more Sony brand products. Ever. Period.

All three headphones sets did not work correctly when I receive them. After numerous conversations with technical support I did get the third set to work for two weeks, and now it turns off my music every five seconds. The main problems Are: