Sony Reviews

Updated on 10/10/2024: After facing ongoing issues with my Sony camera and receiving no effective resolution from customer service, I had to take the step of sending a formal letter, notifying Sony that I intended to pursue legal action if my problem was not addressed. A few days after sending the registered letter, Sony responded by sending me a brand-new camera.

I have had major problems with customer service (Nuj Employee# **) and have been constantly been hung up on waiting to speak to someone. I have over 3 hours of my time concerning a radio purchased with an important part missing. I am ready to post my nightmare with Sony on all forms of social media and all consumer groups. Sony refused to send me the missing faceplate and stated I had to buy it because the warranty expired. I WILL NEVER BUY A SONY PRODUCT AGAIN!!!!

Purchased a 55" Sony OLED tv from Costco in 8/22. Plugged into the ethernet cable, into 120v outlet and off we went, until 2 weeks ago. TV screen began freezing. The only thing that would unlock was unplugging the unit. After several times I did a full factory reset. A long process reinstalling apps. Before I could get everything reinstalled it froze again. Began with Costco's concierge as protocol. The first, (I will refer as "moron") decided with his very limited experience it was my "internet??". Well that compounded clear to Sony.

We purchased a very expensive over the ear headphones from Sony believing that the quality and price would be better than others on the market. After 11 months, they completely broke apart. Of course, they were still under warranty, but Sony refused to replace them stating that the damage wasn't covered. They cracked in the headband and the earpads fell apart. If that's not covered, then I don't know what would be. I wrote to BBB and Sony's reply was rude and dismissive. I will never buy a SONY product again.

Bought a new Sony Bravia just over four years ago. The mother board went out and really cannot be replaced as it is wired in. Used to buy Sony Trinitron TVs, which would lasts for years. After paying more than $1200 for a tv, I would think it would last longer. Then again, the longest warranties on these is for 4 to 5 years, which should tell you something. This time I'm buying a Samsung, hoping it will last at least five years or more. I am very disappointed in Sony as they used to make great TVs.

I sent in my very expensive earbuds several months ago. Of course they will replace them under warranty. But that will be $100. We found something not covered. That was a few months ago. Still have not received them back. The update from United Radio Repair states they are still waiting for the part. Terrible experience. Stick with Bose or Jabra. I've never had a single issue with them.

I have had many issues with my SONY Blu-ray player. It now does not allow me to access ANYTHING via the internet, stating there is an SSL alarm. Just ** trying to make me buy a new Blu-ray player. The last thing I will ever do is buy another SONY Blu-ray player!! Screw you Sony.

I bought Sony mp3 player. 3 months later it stopped working. I was sure warranty is 1 year, but there is the trick-its 1 year for parts and only 3 months for labor. So I would have to send the defective parts to them on my cost and they would maybe send new or refurbished parts back to me. How do I know what parts are defective??? It's a scam to make you think that you have 1 year warranty but in reality you have only 3 months and even within 3 months you have to send it to them on your own cost. SCAM!!! I will never buy any Sony product in my life.

I bought the above listed sound bar, and I spent the money to buy the subwoofer and the surround sound speakers to go with it. About one month into having the system I started having connectivity issues with the Surrounds and the subwoofer connecting and disconnecting with the main unit or rather the main sound bar so what I ended up doing, is troubleshooting the unit with all the information that Sony provided online but that did not fix the problem. I then contacted Sony directly via telephone and I still couldn’t get the thing to work properly. So Sony recommended that I sent it to United radio which is their contracted repair company in Syracuse New York and they could not replicate and/or fix the problem.

My girlfriend bought me headphones for Christmas, Since day 1 had issues with them but resetting usually solved it. Now they won't charge at all and without a receipt they won't honor the warranty. Who gives receipts with gifts? Waste of money, go with BOSE Headphones instead, never had issues with them.

I sent my $900 sound bar in for service under warranty. When I received the sound bar back it was damaged during shipping. Sony refuses to replace Or repair of the sound bar and wants to charge me $136 for the repair. Do not deal with this company.

I had purchased earphones from Sony which didn't work after few months, but since there was a warranty for 1 year they replaced it with a new one. It was not difficult to get a new one. I give it a 3 star.

After purchasing a new TV we realized after some time has passed (6 months after purchase) that there is a dead pixel. We contact Sony and to our surprise, they provided no repair or replacement warranty option. We are very disappointed with the service, and we will not be buying a sony product in the future. We expect a company like Sony to step up and provide a much better service and customer communication, especially for a product that is only 6 months old.

I purchased the lens and a few months later and only having used it a handful of times in between I was on a walk camera in hand and half of the lens just randomly fell to the ground. Earlier that same day I had noticed the lens wasn't hitting in focus, but thought hmm odd. Maybe I just need to get used to it. Nope - that was the first sign that something was off about it. I never hit it on anything or dropped it on accident and it was always stored in a padded camera bag. There are no markings and it's clear that it fell off due to a defect and manufacturing error yet when I brought it to Sony they said "the warranty that we provide only covers any malfunction with the unit knowing the unit will be without any Physical damage at the moment of sale" ... and "Every time we package a unit, every unit goes through a verification process to make sure was built correctly." If the lens was built correctly then why did it fall in half at random after only a few uses.

I purchased a sony brand headphone, but the hinge broke and couldn’t exchange or return as the warranty expired. I searched on the internet , and found 10’s of videos about this specific headphone having a defect. The hinge has a manufacturing problem. I sent 8 letters to headquarters here in the states. I was offered a lousy discount if I buy a new product. I sent 2 more letters to Japan this time (Hiroki Totoki and Kenichiro Yoshida – CEO). Today I was notified that Sony Engineers admit that this model has a defect (finally!) but still they will not fix or replace the broken headphone. I was offered a 15% discount if I buy a new one. Even if they offer me a 50% discount at this point I will never invest 1 single dollar on any sony product. A company this large admits that their product has a defect, but cannot fix or replace the product. No more Sony brand products. Ever. Period.

All three headphones sets did not work correctly when I receive them. After numerous conversations with technical support I did get the third set to work for two weeks, and now it turns off my music every five seconds. The main problems Are:

Purchased from Target on 12/5/2020 for $90.00 + Tax. Product replaces an older Sony DVD player which gave good service for 10 years. Unlike the older model, this one has a port for a thumb drive (music/photos, etc.) and several common, built-in apps (Netflix, You Tube and several more). Not hard to connect. Displays beautifully on huge TV. After over a year of use, my wife and I are very pleased.

I got Sony wireless headphones from my kids for my birthday a couple years ago. I use these only when I travel on a plane, which is typically 1-2 per year. Thus I've been using these just a few times clearly. I also am a person who takes care of his belongings. Last time the headphones were not working well. I wanted to use them with the audio cable to save on battery on my iphone. Audio jack (on the headphones) were problematic - going from a lot of crackling, to sound on one side only to no sound, but impossible to get it working properly. No way to call Sony of course (I didn't expect either), and chat version led me to having to send it in for repair, which would be about $100. I'm better off buying new ones.

I bought a speaker and only had it for a 3 weeks and then it stopped working completely, I contacted Sony and sent it in for repairs only to be told it’s not covered under warranty. It was the worst customer service I have ever experienced.

Shitty company with ** products. Have the GTKXB72 speaker. Have not even had a month yet and it's on its way to the repair shop for second time with same issue and Sony says that my WARRANTY only covers repairs not replacement. Will NEVER BUY anything that's a Sony brand again. Also customer service people are very rude. Do not waste your money on buying anything Sony.

I'm selling my ps4 and switching to xbox, I really like Sony's Playstation 4 console and it's really fun to play on and with friends but I think it's stupid how difficult it is just to create an account, and you can rarely ever use guest because you can only use guest accounts offline, and also 2fa is being stupid because I can't turn it off and without the code I can't play anything online or watch netflix or youtube, and because of that I can't sign into the ps app either, and no one will get a hold of me, I tried calling customer service, and every month it seems like you have to repeatedly sign back into psn, it's just not worth all the Hassle.

I ordered very expensive WH-1000XM4 headphone from Sony and I received a defective one so they offered me a replacement. Now, it's been many days I haven't received the replacement and yesterday I got an update that the package was delivered. When I spoke with the courier service provider (Purolator) they said that the driver delivered the package.

Firstly it took 5 tries to accomplish this on Sony customer support. Well somebody hacked into my Sony account and ripped of games for a second time, last time they refunded it. This time and mind you, I caught it the same day, they said it was already downloaded so they were powerless to refund it. How much money does Sony have that they can't afford to refund a $40 game. Or is it that they are so powerful that they don't give a crap if they lose one or ten or a thousand customers because they have a billion more. I hate these companies. I believe they should e boycotted to teach them a lesson for once. Down with Sony and the rest of these multibillion dollar companies that are too powerless to refund $40 to an unemployed ex customer.

I have a Sony digital camera that can be used with or without a memory stick. After taking pictures they load onto my laptop, for better viewing, via a data cord from the camera to the laptop, like a thumb drive or by moving the memory stick from the camera to the laptop. I like the lightweight camera and use it for taking nature shots when I'm ocean kayaking. I also use it as a scanner to take photos of documents and send them as attachments. Its small size and rugged construction allows me to put it in my dig kit and use it to document archaeological field work. The battery is exceptional and has never failed me.

Camera is very reliable and durable. I have owned it for about 6 years and still work like new. Picture quality is beautiful. Very easy to use for a beginner like me. There is no going wrong with the camera.

I am a professional Photographer recently upgraded from Nikon DSLR to Sony Mirrorless a7r iii and I am super impressed with the quality and focus points specifically. The color profiles on camera are amazing along with the fast shutter speed. My main reason for the convert was the weight and Sony did not disappoint. It's significantly lighter than my previous DSLR and for my second camera I have decided to keep my sony Crop sensor mirrorless.

It is the best camera with tech of all camera and this to operate an and well give you the better quality and top the pic of 55. One of the fact is the lens you can all of The Minolta camera lens and the weight is right on and the is the fastest.

Sony has done a great job of packing larger quality sensors into smaller sized cameras, then allowing you to collect downsampled footage (except in extreme S&Q modes) in 4k and 1080p. Overall just a fantastic ecosystem of cameras, which work surprisingly well with each other. From the Sony RX0 action cameras to the Sony FS line of super-35 camcorders, I have been thoroughly impressed by the quality of footage that can be captured on Sony mirrorless cameras.

I recently had my nephew over to my house to spend time with my kids. While he was playing Fortnite and accidentally purchased $80 worth of V bucks. When I contacted customer service they stated their return policy does not allow for returns on vbucks even though I requested the refund 30 minutes after the transaction. I will not be buying any more Sony products. I wouldn't recommend them to anyone.

This is my son's account. Keep in mind that he is disabled with autism. He tried to resolve the problem himself but they were giving him the run around. I stepped in and made the call to customer service. I explained that my sons account was hacked and I guess the hacker put some inappropriate pictures on the account so they temporarily suspended the account until December 24th. So on the 24th we tried to recover the account but it had been permanently suspended now. In speaking with people on the phone and live chatting online they said the account can’t be recovered once it’s permanently suspended and the thousands of dollars worth of video games and movies can not be retrieved and put on another new account. What kills me is they have no empathy for my autistic son.

I have had my Sony phone for over 2 years and I still love it, very reliable and fast, they have great support, a superb camera. I don't have anything negative to say about my Sony phone. If you want a superb phone buy Sony.

I have owned 5 Sony DVD players over the past 2 years. After 3 months each would start failing. First it would stop playing BluRay and then eventually it would not play any DVD. My current one freezes the screen.

I’m not one that cares to write reviews. I usually just take it on the chin and Move On but this experience with Sony like many other peoples was the worst experience I’ve ever had, all the stuff you read in the one star reviews is absolutely true. I’ve gone through three TVs. They were brand new. Screen burn happened in the lower corner and pixels burned out within weeks of owning the TV. One TV could not be updated. It would not connect to the Internet. I paid for a warranty. That’s a total scam but luckily I bought it from Best Buy and disputed the sale against them. They would not refund my purchase but they gave me a new TV that has already burned out and has missing pixels and won’t update and I purchased this TV in 2020. It’s brand new.

Nearly new (2 uses in good conditions). Sony Alpha lens had dust inside. Shipped it to Precision Camera Repair. Insured it myself ($54) because it wasn't covered. Received it back with a different piece of dust or a scratch inside, not insured and no signature required. There were specks of dust on the surface of the lens as well. They said it had been returned to factory specifications (within just hours, apparently since they received it and shipped it back on May 12). Calling Sony to try and have it exchanged since Precision Camera Repair obviously can't get the job done. Sony is requiring us to ship the lens back to the same location for repair... ?!?! And there is no one to call for help. BUY A DIFFERENT MANUFACTURER'S LENS, or at least buy a prot.

I spent close to $2,000 for this camera. Sent it in for repair the beginning of January. Backorder for part 2 months. Poor customer Service. I am leaving for a trip to India, and they're saying I won't get it back until the end of February. John in support told me... I'm basically SOL. It was repaired once while still under warranty. I'm trying to see if there's any way Sony can expedite this. When I asked John to speak with a Supervisor, he told me he doesn't have one & he can't transfer me to anyone. Would not give me a phone number to speak with anyone, said I need to e-mail them... which I have. I will NEVER buy another Sony Product. HORRIBLE customer service. Buyer Beware.

After having a known and common technical problem with a Sony Xperia phone, we contacted them per manufacturer warranty instructions. Once on the line we were told we would have to do a complete factory reset before we would be allowed to take our phone in for services. Not only did this make the issues on the phone worse (we can no longer use the device now as it is in a looped reset mode) but we were told after the reset that the manufacturer warranty did not cover our phone at all. So not only did the Sony technician make it worse, we were left high and dry after following his "required" steps to service the phone. Absolutely terrible service.

I sent my ILCE a6000 in for repair to PCR, a third party company Sony sends their repairs to. SONY then emailed me back saying that "the camera was beyond economical to repair". To my surprise, SONY offered me "a replacement for a brand new unit of the SAME model for the amount of $165.00 USD". I immediately called Sony and made the payment. A couple of days later, my package arrived from sony and to my surprise, they sent me a camera body WITHOUT LENS. The camera was also NOT NEW because there were fingerprints all over the camera...

Rare for me to post a bad review, but you should know that you will have zero phone support if you purchase a camera from Sony. I recently purchased some high end cameras and lenses from Sony, and I have a lens mount issue with their G Master 70-200mm lens on an A7 body (a $5,900.00 combination). I have some rotational play on the lens, and I have been trying to get an answer from Sony if this obvious defect is normal. I called Sony, and spoke with somebody who is obviously out of the Country, and it was a terrible connection. Had to call 3 times before getting a good connection. They could not help as they only document problems, and they gave me a number for Precision Camera.

Sony LED Product is Very Poor and he makes a Rubbish product. After Warranty, Product is damaged. This is a fake company and the product is defective. The life of product is Under Warranty, then the product is damaged.

Sony is a renowned brand that is using their name to sell equipment at a high price, however when trying to get in touch with their Customer Service after the product is defect they are treating you as a consumer ready to spend more money on their products and do not acknowledge any issue on their end. My main board gave up not even 2 years after the purchase of a 50 inch Smart TV. This happened all of the sudden with no warning signs. Paying close to $900 dollars for a TV that has a life expectancy of less than 2 years is not what you would call a good investment.

I'm reviewing their channel "Crackle". It is hard to watch with all the freezing and double playing of scenes. Too bad because I really wanted to like it since it's free. So if they could clean up their stream I'd recommend it. I enjoyed the show "RAKE"!

Sony is a company that I grew up with. Especially since I am often gaming. However, with their current consoles I am often locked out of being able to use their services because of constant updates. I have very limited time, so it's quite bothersome when I have to wait half and hour to hour for it to download updates and then install.

We bought a new Sony Bravia LED TV in 2017 June. It's two years and suddenly it's not working, means tv is not starting at all, and I registered online complaint and service person came and he took his fees and told bring it to office... What kind of service are they providing.. How can a international brand behave like this, and what does it mean if it doesn't work within 2 years. Worst experience I had with a Sony.. Hopeless brand.

Horrible TV and customer service. Does not stream well. Turns on at odd hours by itself. Buffers, buffers, buffers all the time. Had it replaced once and new one was the same. Replaced it with Samsung and there's a world of difference.

I'm making this review about Sony Playstation and everything involved (ps store, games). I bought this console since the first day, the best platform to play, completely satisfied and never had an issue, excellent customer support and also a very good quality console. Always updating system and features which is good. Cannot wait to get the PS5 from day 1 just like my ps4. Very happy customer right here.

Sony is a reputable company that sells great quality items, I've been purchasing don't merchandise for years, I've never had a problem with any of the items I've bought from them, and they've all lasted a long time without messing up, which to me says alot about the company you're dealing with, I would absolutely recommend Sony to other's, because you do get what you pay for, and Sony products are one of the best????, but that's just my opinion.

Sony always delivers great reliable products. Some TV features are outdated, like the smart TV menu for example but you cannot beat the picture quality. There is also a price premium for the Sony name, but to me I've always found their TVs to be worth it.

Better view would have more future and good song for family to get together and watch the game cowboys play. The big the better now it well be movie night with the kids. The better deal the better for me to have extra cash in my pocket...

Sony always provides a quality product and great resources for consumers. Sony provides the latest in technology and always improving their products. This is a long trusted name in electronics. They just do not wear out.

I bought my Sony earphones about one year ago in order to use them for training or just sitting listen to music and talk on the phone conveniently while I am taking the bus etc.. Well at the Sony store they market them as perfect for these uses because of the MBN sounds system and because of it supposed to be comfortable for running. Eventually, I was disappointed when I found out that you can't hear anything through the earphones while taking the bus or train. While you run or do a workout - it just keeps falling from your ears.

I will not buy a Sony TV ever again. Every time there is an update of any sort, big or small, none of the apps will work on the tv, can’t change the input, and can’t get the apps screen to even come up. Sometimes I can’t even get the tv to turn off without completely unplugging it. I’ve tried doing a power cycle reboot, going through the setup process again (which is a big mistake because it will find my network, but for some reason won’t connect), turning on and off, everything! The only thing that gets my tv working again is a complete factory reset so I can use the apps, which is the only thing I use... no cable/satellite.

Sony discontinued apps for older TVs so basically buy new to get what you had. I will never buy one again. Also I bought a surround system with soundbar and it's terrible sound no matter how you set it up. It seems to be going the same way as gaming consoles, by the time you buy it it's out of date then Sony stop supporting the older model forcing you to buy again. Sorry but I would rather sacrifice a little to gain more. So bye bye Sony.

Bought this product on Black Friday. In April it froze on the load screen, followed their instructions on how to reboot. No luck they had me return it and they sent a replacement. It too did the same thing. Now Sony says it out of warranty and they won’t replace it. This product clearly is designed to malfunction after warranty runs out! Do not buy this product. Sony customer service is as much garbage as their products!

Their "1 YEAR WARRANTY" Apparently only applies to Canada even though on the physical warranty it clearly says Canada & US. This is very misleading and upsetting to us the Consumer. And I wouldn't be writing this review if it was only a one time thing, this has happened on multiple occasions with Family, friends and myself included, with different Sony Products throughout the years, That just stopped working Within a year of Purchase. Examples: TVs, soundbar, headphones, tablets, PS3/PS4. I have personally lost well into the thousands in Sony products. And to make up for this lack of quality the least they can do is honor the WARRANTY that comes with their Products, But they don't. They just want your money.

The customer care lady that I talked to was very rude and arrogant. She straightforward DENIED to help me. I just wanted to raise my valid concern and she said "sorry I won't help you, please put your mom on the phone". Well my mom isn't here and I need help, so you are supposed to help me. THAT'S YOUR JOB!

Streaming Service needs updating and revamping.

I purchased a Sony XBR 65X900E 65-inch TV from a retail store for $1600.00. Today the TV suffered a catastrophic failure and I attempted to get warranty work done or a replacement from the retail store. On arrival they told me it was two months out of warranty and they couldn't help me. I then called Sony direct and advised them of the problem. SONY REFUSED TO STAND BEHIND THEIR PRODUCT. Apparently BUSINESS is so good for Sony they don't care about their customers anymore. Needless to say I will never buy another Sony product again and I encourage everyone who reads this post to do the same. DON'T BUY FROM SONY !!!

Buy a sound bar 6 months ago, subwoofer just stop working (does not even light up). Ask the repair service, after a month of waiting I get the subwoofer after having an email that this one had been repaired. To realize that it came back to me completely destroyed. Start with the support of the repair company that sends me back to support Sony. To end up being told by the support of Sony that it's not their problem. No more buying Sony product!!!

I paid 3600 dollars for this TV in 2015. Now the TV has a long vertical line which would require a completely new panel according to my repairman. He told me that this is common with Sony and their quality has gone downhill. I always had Sony TVs but they have lost me and my entire family for life now. I had to call their service line three times to get someone to email me their trouble guide, which did nothing. The only certified service center in Colorado was in Colorado Springs. This does not make sense if you have lots of problems and most of the people live near Denver.

My second Sony mobile to suddenly have 'no sim card/no service' error. Sent out for warranty repair and it was returned to me un-repaired with an additional proximity problem which they now refuse to repair because the previous repair guarantee expired. Device manufacturer's warranty still has 3 months to go. Utter bull!! I'm now an iPhone owner!

I spent over $1000 for Sony’s flagship Soundbar, HT-5000, which worked for 6 weeks. Out of warranty, my local repairman estimates replacing defective main circuit board will cost $1000. DO NOT BUY SONY SOUNDBAR!!!

Registered and Contacted customer service North America. Was told to ship and covered under warranty (6 months of 1 year). When repair serviced received Sony would no longer honor warranty. Now I will have to pay to receive defective unit back or additional funds to get fixed. I could have taken to local shop for repair much cheaper than the cost Sony is charging by not honoring warranty. I would never purchase Sony product again unless disposable income.

Sony TVs are no longer good as in the past. Sony has somehow good hardware technology. But their Software is pathetic. Sony's led TVs became unstable and unreliable. They provide one year warranty whereas Samsung provide 10 year warranty for screen. Android OS used by Sony is simply worst. I am owning X900E 55' led tv from Sony. I regret buying this tv for so much of money. There's no OS upgrade and lot of issues in Software. I am facing lot of incompatibility issues unlike Samsung TVs. Don't buy SONY TV for its picture quality alone. In today's internet world. Software is the most important thing. Don't buy SONY Led TVs anymore. Both Samsung and LG are better choices.

Purchased a Sony 55 inch XBR55X750F. After getting it all connected we turned it on and on the top of the screen there was a light about 18 inches long right in the middle--- upon further inspection the frame was actually separated from the screen. In calling Sony they informed us they are not responsible for anything cosmetic and the frame is considered cosmetic. They then could not give us any info on who is responsible. The end result was we were told to ship it back to the store. We live rural and just the fact to pack up a 55 inch TV and have to travel over an hour to find a shipper to take it to is ridiculous.

Headphones stopped working after 2 months. Hello.. Bought for my autistic nephew, they stopped working after 2 months. Contacted Sony Canada and after 20 mins on the phone the man said he had to leave for a few minutes to get me a ref. number and return slip to be emailed to me to return the defective headphones. 30 minutes later he hung up the phone. Then went online and tried online chat and email contact.. Every time I was shut down half way thru giving my contact info. Did this different ways about 5 times each with the same results. THEY DO NOT HONOUR THEIR WARRANTY.. Should not be allowed to sell in the North American market. Piece of ** company. Never buy their product again.

It's completely worst service provided by Daksha service - Sony Authorised service centre at Pondicherry. Very bad experience. Unprofessional engineer. I paid almost 15K to replace a part. After spending so much, I received my Cybershot RX100MIII product which is Super experience, back with dent and the panel had a crack and they replied they are not responsible. It was not happened during service. Looks like they are providing training using customer product which are all sent to service, Not trained engineer. Totally pathetic service. I have been using Sony products for almost more than ten years - TV, from the Alpha very first DSLR etc, never had such a pathetic experience, Sony usually does excellent customer service and I had previous experiences with them in Singapore and so. All Sony product are little expensive but worth money. And Here at Pondicherry INDIA, completely upside down, I will never recommend this guys for anyone. Thank you.

It's worst service provided by your service centre in Bhopal. Very bad installation service. Late. No time management. Bad behavior. Not trained engineer. Totally pathetic service. But I love Sony product. Thank you.

I got my PS4 Slim this month, and without a doubt it is great. Cheap, portable, energy efficient and etc. However, in terms of NETFLIX, now given its state of portability, it should allow the consumers to watch titles offline, at least for the PS4 Slim model.

In the United States, there is a federal law called "the cooldown" law. It provides consumers with protection to change their mind and get a full refund. Except when purchased solely online. Well, this company takes advantage of that and will not refund money if a download doesn't meet the criteria stated for sale. Shady as **!

Very bad service from Sony. I bought a tv and a home theatre. I have got the tv repaired for like 3 times now and now the home theatre isn't working. First of all no one was bothered from Sony even after 3 complaints. Finally when the guy arrived at my house he said to repair this I have to pay for the whole motherboard which would cost around double the price of the product itself. I will never buy a Sony product in my life.

I bought a 60-inch Sony Smart TV in November 20, 2016. The TV was barely used from that time until August, 2018 at which time I noticed a green line down the left side. I called Sony and was asked a few questions. I was told that the fact the line was even viewable on the home screen probably meant some board inside needed to be replaced, which would cost as much or more than I paid for the TV itself. I was told I could contact a technician in my area. Then I was told they do not have any technicians in my area and maybe I could contact Best Buy's Geek Dept. Then I was hung up on. Very disappointed as Sony has always had a good reputation. I will never purchase another Sony product as they seem to sell complete junk now. I purchased their product on their reputation alone. Next time I will do more research.

I called because I was charged for a PlayStation membership while I was out of town so I asked for a refund and she stated that she has to see if I qualify. She then told me that she can’t process a refund for me because I had a refund on a game I don’t even remember buying and refunding a year ago. I explained the situation to her and she still proceeded to tell me she couldn’t do anything for me. After being on the phone with her for 30 mins while I'm on vacation, I checked the refund policy on memberships and it stated you have up until 14 days. I asked for the refund on the first day when it was still pending in my bank account so I called back and spoke to someone else and explained what happened in my previous call and she told me she don’t understand why she told me that and then proceeded with the refund process. Spent a whole hour dealing with a refund. Personally the worst customer service experience I’ve ever encountered.

I spoke to a gentleman. At 1st he said he'll REFUND my subscription since my PlayStation was stolen then transfer me to a lady who denied me. I asked for manager and he denied me also. I DIDN'T EVEN GET MY $$ WORTH.

I bought a brand new TV and spent over $2000 and now it has a white mark on the screen. They don’t want send any technician to check on it and just tell me over the phone it’s physical damage. It’s not a physical damage. Took my money and no service or no exchange or replacement. No warranty nothing.

Wi-c300... These headphones are absolute complete junk and a waste of money. When you try to move at all they fall off your head. They are missed waited in the back and pull right off of your neck. I tried to call customer service to see what we could do and they were unwilling to do anything and stand behind their product... Because of this awful service I will never ever buy a Sony product again!!! Hopefully they’re happy they lost a customer that could’ve spent thousands over a pair of $60 earphones.

I brought the television in June 2018 for our bedroom. After an update the red blinking lights started and the TV don't turn on. They are sending a technician to fix it, but I have to be home. I insisted on getting my TV replaced, but there is no one to talk too. Being a huge fan of Sony, I am so deeply disappointed by the mediocre service. I don't understand why I need to lose a day of work and wait for a technician after they sold me a broken device.

Had my 65 inch television for two years and today is August 14, 2018 and took it off mount and took it to TV repairman. TV repairman said I needed a main board and it would be about $600 if he could find part! I can’t believe after two years and spending $2,000 that my Sony television would go out! Never had a problem with any other TVs that I had for over ten years! Horrible!

I tried to purchase the new PS4 Pro 500 million console, and they're all sold out. It just came available today. You know everybody is going to want this new console so why did you make such a limited number. Get your ** in the manufacturing department to make more so I can buy one...geez.

I purchased these headphones from a retailer in India on January 10th, 2018. I have now moved to Canada. 2 days ago the speaker of the right headset came off the plastic casing and now the right headphone doesn't work. I called @Sony Support Canada to avail of the Warranty that came with the product but @Sony will not honor my Warranty because I purchased the product in India. I have the receipt of purchase for this product. I spoke with Melvin, Matt, and John (Sony Customer Support reps out of the Philippines) and they could not help me and told me to avail the warranty from the country from where I purchased my headphones, and that's India. What kind of an international brand is Sony, Inc. and they cannot honor a warranty anywhere in the world no matter where the product was purchased from.

We customers go for branded just in a hope that it will be durable. With that hope I invested my hard earned money on Sony LED tv. Soon after 5 months expiration of my warranty suddenly display went black out of nowhere. So I called up Sony customer care, after continuous calling for more than 4 days, a guy showed up at night 8 PM and he just touched the screen and told we have to change display and an amount of 11k was proposed. Now the better part is Sony service guy only told the quality of Sony is not like before. I don't understand why they didn't mention it while buying. Now planning to go for cheaper TVs with better specs. At least I can enjoy the better specs.

Bought Sony XBR-X900E television November 2017. There is a lip syncing issue no matter which transmission is used, ie, TV antenna, cable, streaming or Blu-ray. Have been trying to resolve issue with Sony Corp for past couple of months. We try everything they recommend with no success. They continue to put up road blocks and ask for something else. We had a Sony rep (not a service tech) come to our house to verify the problem which he did over the phone with Sony Corp. Please note that Sony did not ask this rep to come to our house. This rep does not repair faulty products but rather teaches consumers how to use their electronics. He heard of our problem and came to see if he could help. They still will not agree to do anything to fix the problem and wanted more videos etc.

In Feb 2018 I started to have problems with my sound system, so I called up Sony to resolve the problem. I was told it just needed a reset which means unplugging everything waiting 2 minutes then plug everything back in. I did this for about 1 1/2 months. It was still shutting off so I would have to reset it every week. I got tired of having to move stuff around so I called Sony again. They had me send in my sound system to be fixed. No problem, They fixed it and sent it back.

Sony it seems is the worst provider of information by robot answers. I am trying to register my new Sony a7iii and a model number is required, what I purchased is not the right answer so I add ILCE-7M3K/BC. That is rejected as not the model number. So I ask and ask what is the model number? Which model the answer? I try combinations of a7iii ILCE-7M3K/BC and all are rejected as incorrect. I try every alphanumeric listed using what is on the camera and new camera box and the supplied information booklet. I wanted to register my new camera before I tried again to add date and raw etc., having used Nikon for years I have been spoiled. Sony is a brick wall for failed questions. My 50 years of experience is of no use. I do not fathom how a model number can be a problem, but unless I find it, I cannot register the camera.

After purchasing a new Sony camera from a distributor I was assured I would receive a fifty pounds cashback. When I read the requirement that I should post my bank details on the net I wrote to the Surrey Sony office by signed for letter with proof of purchase and a photocopy of the camera product number informing them that I was not prepared to risk my personal details on the Internet. No reply. A second letter was sent. Signed for. Followed by two more, I then received a letter from a Mr. ** to say that the office had received no mail from me.

Wish I could leave less than a star. WORST customer service I have ever received. They had my phone for nearly 3 weeks, I kept calling every few days asking what was going on and was told by 2 separate people that 'my phone was being looked at, they had identified the problem and were repairing it', they got confused about when they received it claiming that it arrived a week later than it did, then I got an email (finally!!) saying that they were sending it back to me! Yay it must have been repaired - surely they'd say if it hadn't (you'd think). Then it arrived back unrepaired.

I purchased a Sony Bravia 49” TV in October 2017. Three months later the remote control didn’t work to the white light under the TV therefore I couldn’t change stations or volume on the TV. I called Sony, then European electronics, I had to wait 2 weeks for a serviceman. He changed something in the back of the TV, saying it was now fixed. 3 months later the same problem! Another 3 months later exactly the same problem! Sony now saying as the TV is fixed, I cannot get a refund. It’s not that the TV is now fixed - it is that it happened three times in less than 12 months! This is a faulty TV! Extremely BAD service from Sony. I do not recommend their aftercare service. Do not buy a Sony, is my advice. I am taking this further.

In 4 month ago we bought a 55 inch Sony from [Best Buy] with one year warranty, after few days we started to notice two white spots, after once in while the white spots became longer until we have half picture, we called Best Buy, we was advised to contact Sony which we did. A female voice responded, she asked us to do few things with the original remote control, nothing happened. Then she told us the TV is defective, they will replace it, just wait for an e-mail & follow the instructions. We received the e-mail and what they asked us to do... To take 3 photos, 1st photo the TV showing its four corners, 2nd photo the serial number on the back of the TV which was hold on the wall by a bracket, it was very difficult to take the number, 3rd photo of the receipt, attaching them to an e-mail and to wait 4 working days, we did but we didn't hear from them!

Bought these headphones (Model MDRAS410AP) 1/10/18. They were used only while at the gym. Monday they were fine, Tuesday one of the posts holding the earbud was gone. I have no idea how this happened, but I do know I did nothing to damage them. Called Sony and was told they were "damaged" and not covered by warranty. It appears they make the determination as to what is damaged and I have no say. If I had damaged them I would not have called. My concern that the product may have been poorly made had no impact.

Playstations can fill your room with smoke and reset the houses breakers, have almost had my home burn down because of Sony products. You call customer service to not speak to someone 9/10 times and if you do they just say “we're sorry”. Would give less than 1 star if possible.

Bought SONY HTCT800 Soundbar. Sounded good, but broke after 3 months. SONY insisted on having it repaired, rather than replacing. Pain in the ** to troubleshoot, remove from system, ship for repair, and wait 1 month. Got it back with new motherboard. Lasted 4 months then stopped working with same problem. Sony again refused to replace it, and insisted that I send it for repair. Terrible, rude customer service. Pain in the ** again, and another month lost. Warranty is running out, and I don't expect it to last much past warranty. DO NOT BUY SONY!!!

Sony just updated my Sony Bravia tv. Now it will not connect to the internet. No Netflix or anything else. When you contact support they turn you over to a ** who will guide you through the new technological maze for money. They break their tv's for filthy money! It is fraud! Never Sony. Never again.

S3700 Blu-Ray with built in WIFI and Customer Support - Unable to get Blu-Ray to connect to internet. Called support line, 4 times, at 30 to 45 min. wait each time for support personnel to answer. 1st call, support was unable to hear me and would call me back at the call number he requested. No return call. 2nd call, she walked me through powering off Blu-ray then setup steps, call dropped. No return call. 3rd call, after call answered immediate call drop. No callback. Problem is still not resolved, I will be returning the product to the store and purchasing another brand.

The first time I played a PlayStation was 1996. Since I got my own console a couple of years later, PlayStation has been my console of choice. I have owned every iteration of PlayStation since, despite most of my friends switching over to Xbox, because Sony always treated me right and I preferred the exclusives PlayStation had to offer. Final Fantasy VII, VIII, IX, and X, Ratchet & Clank, Uncharted, Crash Bandicoot…these were (until very recently) the games that kept me coming back. Whenever I had an issue or a question, Sony was easy to contact and treated me like the loyal customer I have been all these years. This all changed last week. I had opted out of auto-renewal for PlayStation Plus twice during 2017, as Plus is a gift I often receive for Christmas. I received a PlayStation Plus code for Christmas last year, to keep my membership running until 12/25/2018.

Approximately 5 years ago, I purchased a Sony Receiver (Model 5700ES). At the time, I was hesitant to do so. Not only because I had never spent such a large sum of money on a piece of Stereo Equipment, but also because there are so many different options, reviews and opinions. Recently, that Sony receiver went into "Protector Mode" and essentially stopped working. At first, I was very disappointed after spending what I perceived as a lot of money on the product. Then, while shopping for a new receiver, I was notified of Sony's 5 year warranty. With only limited time left before the expiration of the 5 Year Warranty, I contact Sony's Customer Service. My experience could not have been better. It was easy, helpful, and all of my issues and concerns were resolved beyond my expectations. So much in fact that I felt compelled to write this and other reviews.

So I had my PS4 sent out to Sony for repair because it was giving me problems with error codes and would work. It took more than I week for them to send it back, I got my confirmation email that my unit was on its way and when it got here I received an empty box that had minimum tape on one side and looked like it had been opened prior to getting to me, I have no idea what happened to my ps4 and after contacting sony they seem to feel the same way. So now according to them I have to wait 16 to 17 days before I hear back from them about what happened and as of right now I'm just here with no Ps4 and not knowing what is going on. Unacceptable and they can forget about me buying any more sony products or suggesting people I know to buy them. Horrible customer service.

Sony practices predatory billing. I bought 1 month online access only as I could only use 3 weeks. I did not see or agree to any auto billing. 3 days after the single month of service ended, I returned home. I found that my card had been charged again. I immediately tried to get Sony to cancel and refund and was unable to communicate with them due to constant very long hold times. I disputed the charge and they lost the chargeback dispute. A year later I buy a video game and I cannot use it due to it requires online access through Sony. I try to log in expecting to have to buy access but my account is banned. Sony wants to be paid for the month they billed against my card without permission and for the dispute they already lost!

CMTX5CD Micro Stereo System - Great little music device BUT there is no illumination for any of the controls. I have to keep a small flashlight near the unit so I can see where to adjust the volume or any other setting. Thank goodness there is a small light to indicate where the power button is located. Everything else is found by fumbling in the dark. Too bad cause otherwise very happy with the sound it produces -- just can't see a damn thing on the control panel.

I pre-ordered a game on the PlayStation store, but it was the wrong version of the product I wanted to order (they have various different versions - standard, deluxe, super deluxe, etc). I just wanted a different version of the game I pre-ordered but Sony refused to let me do the change. The game doesn't even come out for another 2 months. I have not used this product at all. It's currently impossible for me to use the product, but Sony still won't let me change to the version of the product I wanted. There's a slight difference in price but I offered to accept the difference in the form of a store credit, and still Sony refused. It's ridiculous that I can't get a refund for a product I don't even own yet! This is one of the most consumer unfriendly practices I can imagine. And the killer is they WOULD allow this exchange to happen if I were a UK customer. As to why they have such a ridiculous policy ONLY in the US can't possibly be described as fair.

I was buying Trine Bundle on PSN at a discounted price on the day the sale ended. I had the item in my cart and was adding a credit card putting in the information when the screen froze and I had to exit the store. I went back into the store to checkout and the price had changed. I immediately called customer support and they took a long time to respond, then when I was on the line the representative just kept repeating they couldn't help me, blatantly said it was my fault for not buying the item sooner, and refused to let me complete my purchase at the discounted price.

I am an owner of Sony projector LSPX-W1 bought April 2016 for US$ 48,000.00 .They promised me in the feature a firmware update for HDMi 2.00 and HDR. Now they came out with the VPL-VZ1000Es, half the price with same technique but already improved with HDMI 2.00, HDR ,and lens shift. Which is missing in my projector. I have written Sony a few times, end last year and this year. And they have no answer. Once again Sony can you sent a firmware update for this projector the LSPX-W1, I think must be no problem for you, and will make the few owners happy.

Sony is the worst product and after customer service I ever seen, my headphone start to break after few months!!! Ask for a replacement they refused it, if I have advice don't buy SONY product period.

Please indulge me while I rant... I purchased a Sony Bravia smart tv in 2015. For the last 4 months I have had nothing but trouble with it, with very little satisfaction from Sony I bought with the TV (warranty is barely up). I also bought a Sony blu-ray player 2016, which I had to return, because it was incompatible with my soundbar. Which I bought less than 2 years ago. Sony sucks, buyers beware!

Purchased Blu-Ray Disc DVD player about 2 years ago - that probably works fine, at least for DVDs. Just got around to try and hook up Netflix and have lost my remote. So went to contact Sony. Extremely difficult to follow the links to get to help - when I did, realized it was off-shore as the dialect very difficult to understand (short and crisp) and was simply led back into the online quagmire. Seems CService and/or providing company feedback is intentionally designed to prevent it from happening. I rate businesses by their support - i.e., Apple is great. So is Brother. Always able to reach someone and 99% the problem is courteously solved. Now I know I will not purchase any Sony product regardless of how good it might be rated - and I imagine I'm not the only one.

SELP1650 Camera - 2 months ago I purchased a Sony camera and today the small lens has stopped being recognized by the camera. I've tried all the steps I could honestly think of and even those I found online as suggestions. Nothing has helped. In addition to this, I have tried calling THIS COMPANY'S support center. Spoke to some representative name Sam with an ID **. This person, after just taking my name and model of my camera, placed me on a 6 minute hold, to then come back to me and tell me that he "needed to transfer me to another department". I requested to speak to a supervisor and I was advised that I could not, since he was not allowed to transfer me to a supervisor.

I bought my first Sony TV in 1971. In 2014 I bought my last one. I have a 60" Bravia "Smart" TV that is really stupid thanks to Sony. It stopped loading YouTube videos recently and it has taken about a month to get to the bottom of the problem and it wasn't Sony who told me reason and the situation. It was a really intelligent TV-Tech man in the business who did NOT work for Sony. Sony TV's do not interface well with YouTube and in fact everything sold before 2013 is just out of luck. My TV worked as it was a later model, although it was cumbersome and clumsily slow when using the internet and it is even directly wired to my ISP and has the correct and updated software. Sony representatives NEVER explained the real situation to me, they just wanted me to waste my time and frustration doing troubleshooting that was futile and worthless. It's called "** in the wind" where I come from.

I am now in my 15th day of waiting for my XBR65X930d television to be serviced. After only 4 months and 3 weeks of owning this $3,000 tv, I was unable to turn on the t.v. I called Sony and was told I had a defective ac adapter. After waiting a week for the part, I found that the diagnosis was incorrect and the new adapter did nothing. Called Sony again and they issued an order for repairs via WWTS. Was told that I would receive a call from the repair service within 3-5 days. I am in the 5th day and no communication. However, I did receive an email at 1:00 a.m. this morning indicating a service delay, but no communication as to why.

I just read another review of a person going through the same issue I'm having with a Sony Bravia tv. I've had to go through multiple layers of troubleshooting and they keep telling me that I need to schedule a service technician but they do everything to try to continue troubleshooting. This has gone on for over a week. They then escalate my call and I'm put on a long hold and I never reach anybody. My original call was just within the 1 year warranty but they are dragging feet putting me beyond 1 year. Their service is horrible and I will not buy another Sony unit. I feel like they are trying to avoid repairing my tv.

I am uncertain how ConsumerAffairs reviews complaints and make determinations to investigate or find reasonable solutions for consumers. I hope this site and my complaint is not just another distressed consumer, venting along with others. I do wonder at which point, does someone do something about validating complaints that are seemingly numerous.

I contacted customer service about a defective Blu-ray player, (BDP-S6500 purchased less than a year ago), yesterday and got horrible customer service. I have been a loyal Sony customer for years, but after this experience, I am no longer. I called to get a replacement on my Blu-ray player as the first time I unplugged the machine to move it, the little plastic piece on the back of the power supply came out. I was told by April, C7C0 that this was not covered as I must have done physical damage to the machine. I tried to explain to her that all I did was unplug it once, so this must be a defect in this machine.

I bought this video projector vlp-hw30es 3 years ago and noticed that the focus dial did not go past the point of clear when turning back and forth. I had shipped it to New York for 85. And they fixed it which means it was a defect from the start. But they also discovered the bulb with only 970 hours was flickering. So I called Sony and they said basically TOO BAD. SPEND 500 DOLLARS FOR A NEW BULB. I have bought many Sony products but never again.

Sony Smart TV Model RC55 - We purchased this TV in April of 2016. Warranty was for 1 year, purchased a second warranty as well. We set up the TV, it took 5 to 7 minutes to come on, then it kept going on and off and on and off. I had gotten hold of someone who did a test on the original TV in April and said it was not working right but after that nothing. After talking to him I could not get back to where he was again. We called Customer Service number which takes you to the Philippines, Columbia, one lady said she was off shore, they go through the same process over and over and over and over and over. They refuse to escalate you because they say they can handle your problem, they all ask the same questions. Your personal information, confirm everything, they go offline and say "can you give me 2 minutes to go find your file", they come back and ask for another two minutes.

I called Sony for help as my DVD player would not read any disk five minutes after I had just watched a movie. I called customer service and they could not help me?? What do these people get paid for? Not only was it outsourced tech support and the lady could barely understand English, but I had absolutely NO resolution to my issue and was directed to the website where I STILL have no REAL answer about what the issue is. This is a new player. It had only been used one other time and now it doesn't? SONY products were more of a piece of junk than I realized. NEVER BUY A SONY PRODUCT AGAIN!! AND... don't call for help people! That is NOT the job of SONY customer support.

My issue is rather minor compared to the ones I've read, but my horrible experience with Sony is the same. I purchased some Sony earbuds from Target for $13 and after a day they stopped working. So I emailed Sony and was told they needed a model number. Who keeps packaging and a receipt for a $13 item that initially worked? So I sent them a link to the item on the Target website. I was then told I had to CALL some other department so they could TALK me through some troubleshooting steps. FOR EARBUDS. Are you kidding me?

Recently I visited Lohagad fort pune and due to heavy rain my SONY C3 is not able to charge but sometime it will. So I planned to visit SONY support center. Sony support center take my mobile and says to me that "call us tomorrow. If problem is minor then it will resolved and you can take your phone tomorrow itself." So I called next day and someone from support center said that estimation of your is there. So I asked what estimation? So he said to me 8700 rs. I was shocked and said why? So support person said motherboard, camera and back panel so I said I don't want to change my back panel and camera. And if motherboard is not working then how it will charge few times. So shocking lines said by Sony support center is "WE ARE NOT REPAIR PARTIALLY". I said "what you are saying my front camera is working fine just some fluid are there on top of the camera and my back panel is ok." I totally shocked after listen all this.

They have had my tablet for repair for almost a month and still no word, no nothing. I call and get the Domincan Republic. They are no help at all. To compare, I sent my Microsoft Surface in for repair and had it back in 4 days. 4 days! Sony isn't even out of bed at 4 days. No wonder their laptop business went under. I'm surprised they're still in business. If it wasn't for their movie business they probably would be. I just spent an hour on the phone traveling through voice attendant hell trying to get to someone at corporate headquarters. Finally hung up in disgust. Sony, hands down, is the worst company I've ever dealt with and will NEVER buy anything from them again. I'm going to give it one more week. Then I'm going to send an email about this experience to every single officer in the company, US and Japan. Then I'm going to file a small claim in court for a stolen tablet.

I bought 8 movies from them back in 2011. When you buy a movie it is supposed to be yours for good. 5 years after I go try to look for it again, and it is still there, except it asks me to buy it again. I call them to ask them what's going on, and they tell me that the license between then Sony, and the merchant Sports Illustrated, expired at some point, and when the license re-initiated is like starting it all over again. However how is that an excuse? If you buy, not rent a movie, 3, 4, 5 years from now, it should still be your movie. They straight up stole my money with false promises.

My mom bought a DVD player from Sony and never used it so she gave it to me. When I opened the box, there was no remote. I called Sony nicely asking them to send me a remote. They were extremely rude and difficult and refused to give me a remote, and said that I had to purchase one, even though it is supposed to come with one. I asked to speak to someone else and they refused and hung up. I called back twice and had the same feedback and all three times they were rude and ignorant. I am never using Sony again.

A person should always use precaution purchasing audio products from Sony. I purchased a 3 yr ex-warranty on my walkman in 2013 for 14.99. I recently filed a claim on 1/31/16, they are acting as if they don't me. They promised to email me shipping labels within 24-48 hrs for repair/exchange, I never receive them yet. I'm tired of calling and begging. This company simply has no ethics or morals.

Charged $638.93 on one credit card, and $547.89 on another card the same day. Charges were not his or authorized. After several attempts to correct the charges, they were denied. Complaint letter send in December, no reply.

Sony prides themselves on customer service however when I purchase a stereo receiver STR-DH750 with remote there was no operators manual for the remote. Sony insists there should have been one in the box and that the only way for me to get one would be to buy one for approx. $26.00. The retailer I purchase this unit from advised that Sony is known for not including the manuals for the remotes. Sony was going to look into this issue and get back with me. They never DID.

I have repeatedly tried to get service for my Sony STR DN1050. The receiver no longer sends out an HDMI signal. I have made 3 calls and done esupport twice. They had me repeat a number of tests three or 4 times over, then they forwarded me to "tier 2 support". Nobody wants to admit it's a hardware issue and the need to have me send it back for repair. When I asked for it be sent back the guy told me it only had a one year warranty. I had to pull out my hard copy of the warranty that said two years before he would admit it was still covered. So far have wasted 3 hours with these folks and got nowhere. Their strategy seems to be to tire you out so you give up. I guess they get no bonus if they ever provide service? Meanwhile receiver still dead.

I purchased this TV from Best Buy in January 2015 at the full retail price of $2799. Intermittently, I have been having problems with the TV losing the WiFi connection or not being able to connect. I finally called Sony technical support to wit they did a variety of remote things to the TV which all resulted in a temporary fix. Now, whenever I turn on the TV, I have to go through the reconnect to WiFi process. Sony also had me unplug the TV (error code 1106), change settings, etc. all doing nothing to correct the problem of connectivity. It is not my WiFi service as the 40" Samsung HDTV operates flawlessly in the bedroom using the same WiFi connection.

I bought a home audio system, the bluetooth wouldn't works, so I tried the store where I bought it and they said to contact Sony. Only the only help you can get from Sony is a terrible chat service when the representative knows NOTHING about the product or bluetooth. HORRIBLE.

I called SONY TV. I will Give 1/10 Star (worst than worst than worst.) (Don't Call sony, Don't waste your money and time, Don't Buy any SONY TV Products.) While unpacking my finger lightly touch screen, Screen has lines. I called SONY customer service center. They told me "please send pictures." I sent then they told me, "we are not refund anything because you are not under warranty."

Sony does not even deserve one star rating; it should be minus five Star. I sent my Sony Vaio Duo 11 SVD112290S Ultrabook for repair on Sept 24, 2015, over two months ago. I heard nothing back from Sony; so, I started calling them to find out what was going on with my repair. First, I could not connect to the right department, since, their phone answering system and customer service send you on a merry-go-round; it's a long time to find the right place.

I bought Sony headphones at Walmart today thinking they were the next best thing to Apple EarPods because everyone know that Apple has really nice headphones. But it turned out that they were sold out so me knowing that Sony makes PlayStation and television I thought they were going to be the next best thing. To my disappointment, they are literally the worst headphones I've had. They do get loud but the quality doesn't compare to any of the headphones I've had prior. What I'm most upset about is the money I paid for these and they aren't even worth it. I'm going to return them and never consider Sony as a first or second choice again.

After contacting Sony regarding an alarm clock radio's charging feature not properly working and still under warranty, they required that I send them the defective product to their McAllen, TX site and they would send me an identical replacement or similar product. A month went by with no contact, so I called them to check on the status. As a result of my call, they told me they didn't have a replacement. They could only offer me $79 (the amount I purchased it for). I explained I would then like to have my original product returned to me as all the other features on the clock radio still worked. Sony told me they couldn't do that either. Problem is to replace the product at today's cost is now double what I paid for it 10 months ago and should not be at my additional cost.

Originally called because I was having issues with the remote, not responding while watching a streaming service like Netflix and Amazon. Didn't always have a problem, but go progressively worse over a couple of months and I could always fix it by unplugging the power. I explained this to the representative and they had me reset the system, update software, check the internet speed, change the DNS and network settings. Fine, I'll try all that and give it a shot. Still didn't fix the issue, but figured I could live with it.

I purchased online game play at 129.00 and they charged me twice and refused to give a refund.

I'm Rvanidran from Chennai. Purchased a Sony LED TV on 3/1/15 (sony KLV-32R482B), product:18621301, Serial no: 3325833. I mainly purchased it for some of new features like screen mirroring, wifi direct etc, but they delivered a defective product and wifi, screen mirroring options are not working and moreover TV itself has some problems and when contacted Sony service centre, Service ppl come and checked the TV and told that they need to replace the hardware and fix few board issues. No one would like their brand new TV to be problematic. And now it has been months and I have called them SEVERAL NUMBER OF TIMES but the service people are not paying heed to the service or replacement request. I'm planning to lodge a complaint in consumer court on this issue. I'm truly dissatisfied with Sony service and would not suggest anyone to go for Sony product in future.

I have just ended a phone call with technical support agent, Mark EE# ** (from your El Salvador Call Center), who repeatedly spoke over me, would not transfer me to a Technical Support Supervisor despite repeated requests, and as a resolution to my non-working pair of headphones purchased this year, only offered me a 15% discount on another pair. Mark also advised he was unable to provide the name of the supervisor and that the supervisor's job was only to make sure he handled his calls well and that he could not pass along my call over to his supervisor and that his supervisor would provide me any recourse - really?!? I am infuriated by this horrendous technical support conversation. I was advised that there are no options to repair headphones and that they generally replace them.

We just purchased a brand new 65 inch sony flat screen from Best Buy. The tv is about 45 days old from the date of purchase. We have had a problem, while watching either cable or a DVD for no reason the screen will turn green and have vertical lines making a loud buzzing noise. Have talked to numerous people about the problem at Sony and all they say is unplug this, plug in that, reboot this, download that. Still a problem and WOULD NOT recommend anyone to BUY the new 4k SONY TV. Still waiting on solution to problem.

Purchased at Best Buy. After several months and very light use, the USB connection began to malfunction. When using it to play MP3 songs contained on a flash drive, music would cut off during playback, then start the next selection. Sometimes it would operate properly for several cuts, then the issue would begin all over again. Contacting Sony customer care, I was told the unit had been discontinued in 2011, yet Best Buy was still selling it as current merchandise. I was met with resistance from the Sony representative, claiming I couldn't have possibly purchased the unit in 2015, just several months prior. Followed by complete uncertainty as to how to resolve the issue and finally, getting to the point of authorizing return for warranty repair.

What has happened to the great Sony? I have purchased two products from them in the past 2 years, both of them were defective.

They don't even deserve a 1/2 star. I've never experienced such bad service by such a recognizable brand before in my life. I received a 70" 4k TV as a wedding gift last October of 2014 and we're only June and the TV is displaying a red vertical line across the middle of the screen. At first I thought, "Luckily it's a Sony and I have an 18 month warranty." Little did I know that the company that I so looked up to was going to beat into submission. After calling them up and trying for hours to speak to the right person, I finally had someone on the phone that made it seem like he was going to help me. He gave me the option of a refund or a refurbished TV.

Sony service very bad at Kadapa. They did not respond properly timely. For adapter problem they are taking 20 days time to replace. Don't purchase Sony products as my feeling they very poor for after sale service.

My phone bought in the month of Oct 2014 and now it's about 8 months. I was using the phone and was in good condition and all of a sudden the touch screen didn't work. Tried switching off the phone to check if it has hanged but end of the day didn't work. We had taken the phone to the Indiranagar service center in Bangalore and had to wait for about 2 hours just to hand over the phone for service and collect a acknowledgment. And we got a call after a day saying that the phone cannot be covered under warranty as it is a software issue and demands Rs 6000/- just to rectify the same.

I sent my Sony receiver for repair about 3 weeks ago, and until now the receiver still in repair somewhere. I called Sony support to follow up, and they don't have an answer for me. I've escalated it to customer relations dept. and was promised to get a call back within two business days. It's been a week and I still haven't receive a call from them! BS! I will never buy Sony product again! Sony customer service are the worst support! They have no clue what's going on with their product! Worst than Comcast customer service!

I bought a Sony flash 6 months ago. This flash got the new multi-interface shoe that for me is a major design flaw compared to the old hot shoe. But I have no choice so I still bought it for 398 dollars. I used it one time and put it on my camera. I am using a flash diffuser which will give extra weight to the flash which is for me is not a problem as the old flash can hold it. So when I change the camera position from landscape to portrait the flash did not fire. So when I check it, a part of the hot shoe snapped and the piece of wire was hanging. So I called the Sony customer support as my flash is still under warranty. I told them what happened and they told me to send the flash to their authorized repair center and I will shoulder the shipping.

I called Sony Online Store twice to understand if a port replicator was included with the purchase of the 4K TV XBR65X850B. After confirming by 2 independent sales rep in 2 different days that the port replicator I decided to place the order. TV arrived without port replicator and I called to informed that I was missing that part of my order. They at that time claimed that it is not included, and requested evidence. I told them to check recording of my 2 calls, and they said they will call back. Sony never call back and I called them. They said they found no evidence of sales rep confirming it was included and that there was nothing they could do. After purchasing from Sony for over 22 years, not online store, this is my last purchase with Sony. Customer service is the worst. Buy from Sears. They know how to treat a customer.

Purchase a Sony HTC 260 home theater in December 2013. In November 2014 the volume button broke so call to Sony service for warranty work. Unit is discontinued so they are sending me a refund for the amount I purchase for, they got all my paperwork on April 15th 2015. I called today May 7th 2015 for a update and was told it was still processing, does it really take a month? One of the person I talked was very rude, and didn't speak English that well. After he yelled at me I ask to speak with a supervisor but he denied me. I ask for his employee number or name and he said "have a nice day" and hung up. It just pisses me off that a company this big has no kind of support for their customers. Looks like Sony just lost a long time customer.

So, Trying to get my parents television replaced at the request of SONY. It has now been 8 weeks and still no television. After speaking with "MANILA", who SONY has apparently given free reign to do whatever they please, or so I'm told by the folks that work there! They want a receipt of purchase for a television that was purchased almost a year ago on 7/15/14. This is after telling us the television will be shipped in 7-10 business days on 6 different occasions and never asking for a receipt. NOW they insist that we provide a receipt before they replace it. I challenge everyone to google SONY WARRANTY COMPLAINTS and see what SONY has allowed this third party sham to do!

I have bought a Sony Vaio laptop 3 months ago in Best Buy. Suddenly it stopped working and it was totally dead. When I contacted Best Buy they said I have manufacturer warranty and I need to contact Sony. I contacted Sony. They said they would send an authorisation letter in 2 hours if I send the bill of purchase to them. It took more than one week for them to send letter on my repeated calls. I had all my works stopped because of the Sony's worst customer service. I need to leave country in 10 days and Best Buy people said it would take at least 2 weeks to get it repaired. Never I would buy Sony products. They don't even replace laptops if any problem exists. I think Apple is best as they satisfy customers if there is any trouble with product by replacing them immediately.

I ordered 2 replacement remote controls for my 2 week old 3D Blu-Ray player. After my 2 year old daughter lost the original remote they send me 2 universal 1 that are not even close to my original. I was told when I get them put batteries in them "they are pre-programmed". Nope! Non English speaking reps with double talk/transferred at least 10 times. No help. I asked for a return shipping label to return them and get a refund after finding the original remote control replacement on eBay for less than I paid Sony for universal remotes that didn't work. They would not let me return them and I only had possession for 3 hours after receiving them.

TV quit working on Sunday. Called Sony on Monday. 40 min on phone to get thru phone tree and on hold. Told we would be contacted within 24 hours. Called on Wednesday as no contact. At least a 30 min wait, only to be told parts will take 7 to 10 days. Asked to speak with a manager...told, "No, you cannot." Contacted Sony store manager...He said call customer service and, "Do not bring the TV here. This is purchase store." On Thursday parts have shipped ground after we requested next day or expedited shipping. TV is less one year old and under warranty. No guidance on parts install. Who or how did they know these are the correct parts?

Sony Smart TVs are supposed to be able to connect to the internet, but they may not without a firmware update, which can be installed only with a Sony USB device. This means you must purchase another Sony product to make the first Sony product function as advertised. I believe this definitely warrants a class-action lawsuit.

For the past 2 weeks I have been attempting to communicate with "repair" in order to ship a product for repair. I have emailed, phoned, spoken with several reps who have told me they would send an email with a shipping label for me to return the product for repair. Never happened. One time I did receive an email, but there was no link to a shipping label. Today, I spoke with two reps... no emails ever received. When calling, one is put on hold for up to an hour or more. I will NEVER PURCHASE ANOTHER SONY PRODUCT.

Apparently no one at Sony works on Sunday even though their website states that their call centers are open today. I was literally told I could not speak to a supervisor and that they could do nothing for me for at least 24 hours. The guy on LiveChat tried doing literally what the "forgot password" link on the website does for you, said he couldn't send an email because I had tried too many times to send one from the link on the website. When I asked to speak to a supervisor he told me that was impossible. When I asked him why he said they didn't have one.

Phone hangs up and Chat is too busy. Where is the support? They don't seem to care about supporting you with their junk of boxes-- BluRay DVD player. Two are not working all the sudden!! Nothing on their websites, no warning of any updates. Just too bad, right Sony.

I would like to keep this brief and to make other consumers aware of an issue I had with my PS4. I purchased my system in July 2014 and barely even touched it until September 2014. As of February 2015, the controller that came with the system broke. This also happened to my friend's controller. The R2 trigger has two little pins that enable the trigger to rock back and forth and on both mine and my friend's controller, one of the pins separated. I contacted Sony to utilize my warranty to which I was told that I would have to pay to ship the controller to them and it would be replaced with a new one.

Ordered a Sony receiver STR-DN1050 on 12-21-14 as a gift for my son. Received 12/24/14. Worked properly for 2 weeks. Both HDMI outs A & B stopped displaying/transmitting signal. Contacted Sony. Because used "Sony Rewards Points" to order, sent to a different entity under Sony but not considered a Sony customer. Our calls do not always get responses. They even claimed they tried to contact us - they certainly did not call our phone number. My son has gone thru numerous tech support people, all with different solutions. Finally told to mail it back AT OUR EXPENSE.

This phone having the common issues like other xperia model, screen freeze, hang, shut down itself, over heat, app keep shutting down after 3 months purchase & won't turn on after that. When I sent to Sony service center for repair in good condition, they took 2 weeks just to update the software, came back with screen crack & the problems still there. They denied their responsibility on the screen crack & blame the problematic phone to android software. I had sent a complaint to sony support last month, but no news & no follow up since. I bet they are not interested in doing business with the world anymore. I have a Sony PS3 with YLOD issue, also experienced the same encounter, they just no bother the issues & problems they created.

I ordered Sony SmartBand Talk watch for my mom's birthday. Website did not clearly show the item being backordered (Black watch was in stock but white was backordered). Called customer service to ask when the item will be available and was told that as soon as they receive it in the warehouse I will get an email. Explained that it is not what I asked them. Customer service rep could not give me a date.

I purchased an Experia Phone 20 days ago. It all of a sudden quit working and will not turn back on. This seems to be a common problem for Sony Experia phones. Google this issue and you will find this to be true. All Sony wants to do is have me send the phone to a service center at my expense. Even though the receipt says 30 day return for most items they tell me 14 days for phones. To top it off I receive an Email from Sony repair which has the primary language as Spanish with English at the bottom of the Email. As a US citizen I am offended. Not only is English the primary language of the USA but it is also the international language. In short Sony has lost any further business from me.

Problem with TV, talked to 3 reps, no good. They outsource customer service. Sony, you get what you pay for. Took TV back to Costco. Never will buy Sony again.

I spent a lot of money buying a 97 in. Bravia TV. When I got the TV the left foot stand was wobbly. Inspection showed a broken anchor bracket holding the left foot stand. I spent no less than 8 hours talking to 6 Sony reps. and 3 Parts and Accessory dept. reps. I was on wait constantly for a good part of the time, and the rest of the time, the reps conveyed incompetence. Twice, Sony sent me the wrong brackets. Still, no correct replacement bracket will be sent to me. One rep. said he can send the stand with bracket but it will cost me about $100, in spite that the TV is new and under full warranty.

I purchased a Audio Receiver for my speakers, which were installed by a professional all around the house. I plugged in the unit and worked marvelously for approximately 3 times. All of a sudden, I heard a clicking noise, the unit shuts off and the volume level will not go above 30. I had a technician check my speakers and unit and he advised the unit was malfunctioning. I contacted Sony and performed various tech support tips. Spent hours on phone with tech support and customer service and finally the unit was sent for repair. I received the unit after about 3 weeks and they stated nothing was wrong with the unit. I reinstalled my receiver and it worked for about an hour and then it did it again. I once again contacted Sony and the product was sent in for repair AGAIN! After waiting another 3 weeks, my product was sent back and Sony, Once again, Advised that there was nothing wrong with the unit. I reinstalled for the 3rd time and the same issue occurred. I Immediately contacted Sony and I was told that the unit was definitely bad and that another customer service branch would contact me to give me more options.

Sony Advertised their Deep Bass Wireless Headphones for sale at 50% off. I ordered the headphones on Black Friday, Charged it to my credit card, and received a confirmation email confirming my order. The next morning I received an email saying they had cancelled my order because the item was no longer available. They invite me to shop for other items on their website. At the time I ordered, the website indicated the item was available. I ordered the item and paid for it in full. Sony send confirmation that I indeed purchased the item. Cancelling the order and buying something else presents a problem. There is no comparable item for the same price or less on the Sony Website. The same headphones are not available elsewhere for anywhere close to Sony's advertised price.

I wish to highlight a succession of disappointments that I have encountered with a Sony camcorder. In 2007 I purchased a Sony HDR-HCIE camcorder from my local electrical retail shop at a price of 989.95. Just two years later the cameras LCD screen malfunctioned entirely. I took the camera back to the shop and the staff contacted Sony with regard to the problem. I had not paid for an extended guarantee, so Sony required a fee of 172.50 in order to repair the camera. The shop staff considered the repair cost to be rather expensive in this circumstance and kindly paid half of this sum to me after the camera was repaired and returned to me from the Sony repair centre.

I bought Sony VAIO laptop with 3 years of extended warranty thinking I had peace of mind. Boy was I WRONG.

My son worked very hard all summer to purchase a Sony VAIO for college, the summer he graduated from High school. My gift to him was to purchase the extended warranty which includes accidental damage. Earlier this year, the screen on his VAIO cracked after he placed some heavy books on the laptop. I called Sony and got an Event ID and was asked to take the computer into Best Buy to have it repaired.

Sony Xperia M - I have contacted Sony multiple times about problems with a new phone that will not charge via charging port. I sent it in and they sent it back with a new battery. As soon as it discharged, the phone would not work or charge. The problem was never fixed. I contacted them again and my account had a different name and information in another state according to the IMEI which leads me to believe that the phone was used not new. The original one that I bought was broke and replaced which was my fault but replaced with a different color which was fine. I bought the extra warranty for such occasions but would have expected much better customer service. The new phone should have been fine but did not work and now Sony is being as difficult as they can be. I don't know what to do because I cannot get them to correct my address and information and fix this phone that is now not even a decent paperweight.

Well, the good news is that my Sony RX100 M3 is on its way as I write this. The bad news is that I have had an incredible experience that once again shows Sony's complete lack of customer service. I ordered the camera yesterday along with a few accessories. I used the phone to take advantage of the $120 incentive being offered on phone orders only. I also ordered the 4-year warranty with damage protection for an additional $159. The agent read back the order with the price and took my credit card information.

Sony SRSBTX300 Portable NFC Bluetooth Wireless Speaker System - Out of the box the stereo worked and sounded great. Unfortunately I didn't use it for a few weeks, and when it came time to charge it for the first time the charger did not work. And of course I was outside of the amazon 30 day return policy.

I would like to file a complaint about Sony Service providers regarding a Sony Xperia Go mobile. Since the 3rd of December, 2013, I have admitted my mobile Sony Xperia Go, Model ST27i to your service providers in Egypt Delta NC Sony Service and Repair Center for FIVE times due to many problems in the mobile. After their failure to repair the problems that are considered manufacturing deficiencies FOR 5 TIMES, I requested a new phone set.

I purchased a digital only game that had been delayed for PS3 due to its poor release on competing gaming systems. The developer admitted to its mistakes and made specific reports of fixing the game braking glitches for their PS3 version. After purchasing the digital only game, I found it was still plagued with the same game breaking glitches that the developer promised and stated having fixed. The game was unplayable. I took two pages of notes on all the problems the game had and I contacted customer support at Sony. The wait time to connect to a support chat was approximately 30 minutes. I spoke with customer support rep Deborah and within minutes she approved my refund and said to wait a week.

I called to try to get my Sony Bravia TV to connect to the internet. It has never done this from day one. I was told that since it is out of warranty, I would have to go to their website. I asked if I could pay to talk to someone and was told, again, that I had to go to their website. I don't know how a website is going to fix a problem. So, I asked to speak to a supervisor. After a bit of a wait, I was told that I would have to talk to their customer relations department but they were not there at the time of the call. I was told that I could leave my phone number and they would call me in the morning. That doesn't work if one has to go to work, so I opted to call them back myself. I also don't know how their customer relations department is going to fix this TV. I will never buy another Sony product again since it appears that there is no resolution to getting the TV fixed, that has never, ever worked right.

The device failed to turn off literally out of the box. This led to numerous software issues within a month. After a month of calls, the Sony Store out of Romeoville, finally acknowledged the product needed to be returned, It took three calls and several weeks to get an RMA - Another month passed. A Sony rep called and left a message asking us to return his call - of course he left no phone number. My wife finally was contacted again after another week and asked for a refund as the item purchased October 14, 2013 had never operated properly and it was now three months trying to get the defective product repaired.

Hereby I inform you that I have purchased a brand new sony xperia miro on mobile shop on 24th Aug 2014. I used my mobile for one week, I had a mobile restarting problem. I send my mobile to sony service centre, they update OS and return my mobile, but still problem persists. After few days I send my mobile to same service centre they hold my mobile for one month and returned mobile after replaced total circuit panel. But still problem persists so I finally sent my mobile to same service centre and asked for replacement, they told they asked sony for replacement waiting for approval but aim still waiting. I kindly request you take suitable action and made me to get proper liability. Please kindly do my needful.

I own Sony's Flagship SACD Player, the SCD-1, cost: $5,000.00. It should be mentioned, this player was literally the finest high end audio component the Sony Corporation ever manufactured, weighing approximately 70 lbs. In November 2013, I noticed the player was not recognizing standard red book CDs some of the time, an intermittent problem. I telephoned one of Sony's repair stations here in Nashville, TN, explained my situation and the man spent 30 minutes speaking with me and said while he could possibly repair the unit, it's a very technical component, and probably just needed an adjustment, something he did not have the tools to do, and recommended I call Sony and send to Laredo, Texas for this higher level of component.

I bought a SONY LCD TV in 2005. In 2006 I bought the first generation PS3. Until 2012, the console worked seamlessly using HDMI. Then it stopped working. I contacted SONY technical support on August 25th 2012 (SONY ref #**). I told them that my brand new Apple MacBook Pro Retina was working with my TV using HDMI but they advised to reset the PS3 and to try a different HDMI cable, which I did but did not fix the problem. They finally told me to send back my PS3 in exchange for a newer model, which cost me $99. This did not fix the problem. Frustrated with the financial loss as well as losing my data on my former PS3, I decided to bypass HDMI and use the component video system instead.

In September 2013, I bought an Xperia tablet. When I received the tablet, it had a defect inside of the screen right out of the box. The defect looked to me like a spot of oil or liquid inside the screen, probably there from manufacturing. The spot started out small but spread and became more noticeable so I decided to contact Sony. After spending 45 minutes on the phone, I finally got them to assign an incident number and authorized a return for service. I sent the tablet to Laredo, TX in the prepaid FedEx box they sent. They called me several days later and told me the tablet had liquid damage and would not be covered under warranty.

I ordered a PS4 in September. My order placed was with Creation Finance via Sony Store Website. The deposit was taken. No further contact regarding any issues. Yesterday, 24/10/2013, I logged into my Sony Store UK account to realize my order has been cancelled. I contacted them today and got a response to say there has been an issue with the bank transfer... Remember the deposit has been taken by Creation Finance already. I have not received a refund. I have also contacted Creation Finance with no reply to date.

Ordered a DSC-HX100 from Sony directly in Feb 2012. Everything looked okay. After looking at pictures I had taken, I noticed in some outdoor pictures a haze somewhere in the image. I discovered a round white spec inside of the lens that can be seen from outside. It is in the layers as well as some fibers when looking very closely. These could have only occurred during manufacturing. Went online and contacted Tech Support and chatted. They said to send it back (my cost), and to pay a flat fee of $35. I said no way. I argued for a while and explained I shouldn't pay a penny for a defective product sent to me. This was in April of 2012. Had I bought it from Best Buy, I could have returned it with no stupid fees.

SONY ELECTRONICS, INC., is a criminal enterprise. First, I never spoke or had any communication with a "Paul" with no last name. I did speak and write to a "Carlos" on Thursday, September 19, 2013. I spoke to a different individual called "Mary" on Monday, September 23, 2013 and Wednesday September 25, 2013 and a third individual with withheld last name going by the name of "Grace" corporate ID#**. This is an assortment of unidentified Natural Men and Women that are trained by the corporation to lie to their customers to deprive individuals of their Natural Rights, Contract Rights, and private property Rights. They operate in conspiracy to shift responsibility by passing the product complaint from one agent to another agent, to positively avoid responsibility for low quality, substandard foreign merchandise.

Ordered a subwoofer for our home theater system from Sony online for $25. The part I received was not the part I ordered. I called the customer service number and after being put on hold REPEATEDLY, and 57 minutes later, the rep tells me that the part is now $139! HOWEVER, the online price STILL says $25! I told the rep this and his answer was that it was "an outdated Sony website" ???!!!?! Ask to speak with supervisor and waited another 15 mins. "Angela" is immediately rude and refuses to let me even speak! She goes on and on and on without pause how the site is outdated and they can only offer a discount on it. I try pointing out that what they were doing is FRAUD and I told her we want the part online at the price listed on their site and her response was "That's not gonna happen, Linda".

I am very, very disappointed in your product "Sony Bravia 1080 TV". I purchased the TV only four years ago for $2,000.00. I could have spent less money on another brand but at the time I believed Sony was a superior product. Spending $2,000.00 for four years of serviceable use is ludicrous. I contacted Sony Service Center, performed all the suggested tests to resolve the problem to no avail. Bottom line is the TV is done. It needs to be replaced. I believe I should be compensated for a new television. I think this is unacceptable and is no different than stealing money from customers. I would like to know what you are going to do to rectify this situation.

I have made numerous phone calls over the last two weeks. Each call resulted in the promise of my promo code within 24 to 48 hours. None was ever sent. I have been lied to repeatedly by Sony Customer Relations and when asked to speak to the General Manager of Sony Customer Relations in the United States was denied. The lack of competence of the Customer Relations Department is unacceptable for a company the size of Sony and for a customer who spent $3000 for one of their TVs. I want to file a formal complaint.

I bought a Blu-ray player and the remote stopped working in 1 week. I called and they said send to Texas with a boatload of paperwork. I did; now they say they can't find it. I am out of luck. I asked them if I should just throw away. She said, "Maybe."

Here it is 2013 and I am still waiting for my rebate - the same as you! This week I am sending all the copies to Sony (hopefully, direct to the president). I was amazed to find out I was not the only one to get jerked around and spend more money sending copies registered mail, which did not help either. The clerk at the store 11 years ago warned me to send the bar codes and make sure everything was done properly. As I worked for a major company in accounting at the time, I took copies of all properly filled out paperwork and even had my staff review it - telling them what I had been told in the store.

Do not buy Sony products. They have the worst customer service department in the history of consumer relations. You will be on hold for at least 2 to 3 hours, day after day after day until you give up and buy Samsung product. You will be transferred, kept on hold, disconnected and lied to. They will not help, apologize and fix your problem. I have spent 6 weeks trying to receive a firmware update disc I paid for. I have called over 10 times. Each time, they'd say "It is in the mail," "Sorry we will FedEx disc," "sorry no record of FedEx," "Will send UPS," "Sorry no record," "Let me transfer you again." "Sorry I can't help you. Let me transfer you again." "Oh we sent disc. Sorry we did not send disc." "You called before? Sorry no record of call. Let me transfer you." Do not buy from Sony!

Single sim phone sent. Dual sim phone ordered! I corresponded via email many times and was ignored, also via phone and phone was put down! I spent hours trying to resolve this, to be ignored. I'm disgusted! I want my dual SIM phone!

I received a brand new Sony ICF-SW7600GR Radio as a gift in November 2012. It came without the "optional" AC Adapter. Two months later, I still can't find an AC Adapter on the Sony site. I tried calling Sony. A polite young man from India spent 15 minutes trying to find it on the site. He finally gave up. I won't be buying a Sony product again.

Sony eReader and 5 CD music center - In both cases, the Sony lasted 12 months and a few days. Bear in mind that I am not home using the equipment for some 4 months out of the year and do not use each item much when I am here. The music unit would not advance beyond the first song on the first CD. Sony's solution was to pay $75 for repairs, plus some $50 to mail it each way (if I could find a suitable box). My solution: I took it to a local repair shop for $49 total. Is Sony trying to make more money from their shoddy work? The eReader freezes up at random and no amount of wiggling, etc. will make it work until minutes to hours later. Frustrating when reading at night. Solution: I bought a Nook and am very happy.

I, too, tried to register my Sony HDR-CX190 Handycam camera recorder. It would not accept my serial number. I called customer service, and they were no help. I paid a lot for this camera, and it would have been nice to receive the Disney Sony gift.

I truly recommend to work on quality standards or else you will soon be the worst brand. You need to train your office staff how to deal with clients and at least give response if someone is giving you reminders from more than a month. I must say that this is the last time I will purchase a product of Sony. I also recommend strongly to opt for any brand except Sony. Post sales services are pathetic. I have mailed you several times but no response has been received. My DG is at Service Center Naraina for more than a month and no communication was received from your end.

Disney rebate - I entered my correct Model # CX190, and my correct Serial # 1208501 and your system said incorrect information. This is correct information! I'm disappointed in Sony, a name I thought I could trust.

Finally, after much following up, I was able to get a good response from PromoShop and claim my gift. I will be getting it in the next 6-8 weeks. Yippee!

I purchased a Sony camcorder in June 2012 from Best Buy and got a promotion to get a Disney gift. All I had to do was to give my camcorder details at https://sonydisneygift.com/ website. When for some reason my camcorder model number and serial number were not being accepted by this website, I tried to contact the SonyDisneyGift@promoshopla.com email ID as mentioned on their website and also Sony. None of these were able to help me out and it has been more than a month that I am trying to get a valid response from any one of them and still waiting to claim my gift. I am highly disappointed by the way Sony, which is a big brand, handles its promotions and dupes customers.

I purchased an under-the-counter mounted Sony AM kitchen radio. After repeated efforts to get reception, I contacted Sony for assistance. I was told to relocate the radio to another room. I bought the radio as a kitchen radio as it was advertised as such. I bought it to use in my kitchen not in a bedroom, etc! The Sony reps I spoke to were rude and told me there was nothing that could be done. I will never purchase another Sony product again after this incident.

I bought a pair of Sony headphones that clearly state on the features section of the Sony website comes with storage bag. Upon contacting Sony via e-mail, I received 1st response that item does not come with storage bag! I then copied and pasted the features portion in the next e-mail and I received an apology e-mail and to contact someone in another dept. through the phone to get the storage bag. After being on hold for 30 minutes, I got someone in customer service who was totally rude exclaiming to me that there is nowhere on the site that states that headphones come with storage pouch even though it is in bold letters! I got off with him after 10 minutes of back and forth. I e-mailed the other dept and they sent another apology e-mail and a disclaimer that site content is not always correct. This is not the 1st time I had this issue with them - had one with a $500 DVD player so I have decided not to buy another item with the Sony name.

I had just disconnected from my computer after transferring songs through the files option and had added music. When I went to play the songs on the device, it went haywire and then it turned off and turned itself back on. It is now still stuck on the start-up screen with the "every moment has its music" message and 4 little squares in the right corner rotating. I have tried to reconnect to my computer and it connects for 2 seconds exactly and says, "The alarm and timer will become invalid." I also tried the hard reset with the reset button which did not work. I took it to Geek Squad at BestBuy and they told me the flash memory may be out. But I come to find out after doing research that other people have had the same problems due to faulty programming. I ask that Sony send back options of troubleshooting (yes, I’ve tried the website for troubleshooting and tried it all) or I ask that you replace the device.

I have an audio system (Sony) in my car. Since the last two months, it has gone out of order and the sound was not audible. On checking, it was found that the IC chip was out. The specification is as follows: 1) No. BD - 4333 AFV, 2) Single Core Chip of 8 + 8 Legs, and 3) For Pre - Amplifier. This spare is not available at any of the service stations of Sony at Bhubaneswar / Cuttack. Can Sony help me to get the spares? I shall be highly obliged. Thanks.

I have been in contact with Sony to try to fix the problem - Blu-ray will not play - that has occurred with quite a few of its customers to no avail. I have been having a problem ever since the update with the Netflix and Hulu downloads. I asked if that is a coincidence or am I making things up in my mind. To tell you the truth, I am disgusted with the whole thing. I really would like to join a class action lawsuit if I could find one to join. What they are doing is the reason the American economy is so crappy right now. We really have to stop letting these companies get away with this. We need to stand up for ourselves and let them know we will no longer allow this type of outright theft, promises of one thing, which leads to merges and partnerships with other companies that will lead to spending twice as much to fix.

This was purchased in November 2009. The Sony e-Reader was a present to my daughter. It was unopened until February 2012. Three e-Readers were purchased that day. One for my husband, one for my son and one for my daughter. The one for my son and husband worked fine. Husband used his from day one. Daughter and son just opened it and charged the units. My son's unit worked fine. My daughter’s unit just locked up after it was charging and has done nothing. Calling Sony, they determined that the unit needed repair. They told me that the unit fees for repair would be waived as long as I can produce a receipt. I called Best Buy and got a duplicate receipt.

I purchased this Sony DVD player with surround sound system for Christmas. It stopped working in February. I contacted customer service whom sent me a return label. It isn’t the system back for repair or exchange. This is now March. I recently tried contacting them for status of return. I was getting such a run around on the status. Finally, I was told that the system was damaged on return by FedEx and they are waiting for FedEx to acknowledge their claim of damage. I am so frustrated because this does not have anything to do with them sending me my DVD system or an exchanged system back to me. I cannot speak to a supervisor or manager, no one calls back as promised, and when you do finally speak to someone whom seems concerned.

I bought a Blu-ray Sony player in 2009. After 2 1/2 years, while still playing older Blu-ray discs, it no longer played the more recently released ones. I contacted Sony online. They sent me a firmware update disc (actually they sent me a duplicate one in error). The update did not work, nor did any other online suggestion. I then received a bill for 2 update discs. I called, I was put on hold for a long time and was told that they were having trouble with their system (this is a high tech place!). I was then connected to another phone number and they still couldn't remove the extra charge. I was told they would call me back (still waiting). All for a $6.50 overcharge. I bought a new Panasonic DVD Blu-ray player, which works fine so far. I will not be buying anything further from Sony.

We have only had this player since Nov. 25, 2011. We have played about 5 movies on it and the last time we played it was that we could watch it but the player would only show it, black and white no color at all. We went to bring it back to Wal-Mart and since it was over 90 days, they wouldn’t take it back. We only had this player for 3 months and it did this. We’re not very happy. We are out 50 dollars on this player. Isn’t there a warranty on stuff like this? Thank you.

I tried to update our firmware using a disk downloaded from the Sony site. The disk went in, started the update and jammed. It won't come out. The "minimum" cost for Sony to repair this is $330, plus shipping. The unit cost over $1,800 less than 2 years ago and now sells for about $400, clearly not worth fixing. Overall, the unit is junk. I chastise myself for poor consumer habits, but Sony has a lot of work to do. They refuse to provide internet support to Mac users and their products are anything but easy to use. We have been loyal Sony customers for 30 years but after two similar incidents, I'll never buy another Sony product.