Sony

I spoke to a gentleman. At 1st he said he'll REFUND my subscription since my PlayStation was stolen then transfer me to a lady who denied me. I asked for manager and he denied me also. I DIDN'T EVEN GET MY $$ WORTH.

I bought a brand new TV and spent over $2000 and now it has a white mark on the screen. They don’t want send any technician to check on it and just tell me over the phone it’s physical damage. It’s not a physical damage. Took my money and no service or no exchange or replacement. No warranty nothing.

Wi-c300... These headphones are absolute complete junk and a waste of money. When you try to move at all they fall off your head. They are missed waited in the back and pull right off of your neck. I tried to call customer service to see what we could do and they were unwilling to do anything and stand behind their product... Because of this awful service I will never ever buy a Sony product again!!! Hopefully they’re happy they lost a customer that could’ve spent thousands over a pair of $60 earphones.

1. Wifi drops randomly but oftenly at any level of router quality.

I brought the television in June 2018 for our bedroom. After an update the red blinking lights started and the TV don't turn on. They are sending a technician to fix it, but I have to be home. I insisted on getting my TV replaced, but there is no one to talk too. Being a huge fan of Sony, I am so deeply disappointed by the mediocre service. I don't understand why I need to lose a day of work and wait for a technician after they sold me a broken device.

Had my 65 inch television for two years and today is August 14, 2018 and took it off mount and took it to TV repairman. TV repairman said I needed a main board and it would be about $600 if he could find part! I can’t believe after two years and spending $2,000 that my Sony television would go out! Never had a problem with any other TVs that I had for over ten years! Horrible!

I tried to purchase the new PS4 Pro 500 million console, and they're all sold out. It just came available today. You know everybody is going to want this new console so why did you make such a limited number. Get your ** in the manufacturing department to make more so I can buy one...geez.

I purchased these headphones from a retailer in India on January 10th, 2018. I have now moved to Canada. 2 days ago the speaker of the right headset came off the plastic casing and now the right headphone doesn't work. I called @Sony Support Canada to avail of the Warranty that came with the product but @Sony will not honor my Warranty because I purchased the product in India. I have the receipt of purchase for this product. I spoke with Melvin, Matt, and John (Sony Customer Support reps out of the Philippines) and they could not help me and told me to avail the warranty from the country from where I purchased my headphones, and that's India. What kind of an international brand is Sony, Inc. and they cannot honor a warranty anywhere in the world no matter where the product was purchased from.

We customers go for branded just in a hope that it will be durable. With that hope I invested my hard earned money on Sony LED tv. Soon after 5 months expiration of my warranty suddenly display went black out of nowhere. So I called up Sony customer care, after continuous calling for more than 4 days, a guy showed up at night 8 PM and he just touched the screen and told we have to change display and an amount of 11k was proposed. Now the better part is Sony service guy only told the quality of Sony is not like before. I don't understand why they didn't mention it while buying. Now planning to go for cheaper TVs with better specs. At least I can enjoy the better specs.

Bought Sony XBR-X900E television November 2017. There is a lip syncing issue no matter which transmission is used, ie, TV antenna, cable, streaming or Blu-ray. Have been trying to resolve issue with Sony Corp for past couple of months. We try everything they recommend with no success. They continue to put up road blocks and ask for something else. We had a Sony rep (not a service tech) come to our house to verify the problem which he did over the phone with Sony Corp. Please note that Sony did not ask this rep to come to our house. This rep does not repair faulty products but rather teaches consumers how to use their electronics. He heard of our problem and came to see if he could help. They still will not agree to do anything to fix the problem and wanted more videos etc.

In Feb 2018 I started to have problems with my sound system, so I called up Sony to resolve the problem. I was told it just needed a reset which means unplugging everything waiting 2 minutes then plug everything back in. I did this for about 1 1/2 months. It was still shutting off so I would have to reset it every week. I got tired of having to move stuff around so I called Sony again. They had me send in my sound system to be fixed. No problem, They fixed it and sent it back.

Sony it seems is the worst provider of information by robot answers. I am trying to register my new Sony a7iii and a model number is required, what I purchased is not the right answer so I add ILCE-7M3K/BC. That is rejected as not the model number. So I ask and ask what is the model number? Which model the answer? I try combinations of a7iii ILCE-7M3K/BC and all are rejected as incorrect. I try every alphanumeric listed using what is on the camera and new camera box and the supplied information booklet. I wanted to register my new camera before I tried again to add date and raw etc., having used Nikon for years I have been spoiled. Sony is a brick wall for failed questions. My 50 years of experience is of no use. I do not fathom how a model number can be a problem, but unless I find it, I cannot register the camera.

After purchasing a new Sony camera from a distributor I was assured I would receive a fifty pounds cashback. When I read the requirement that I should post my bank details on the net I wrote to the Surrey Sony office by signed for letter with proof of purchase and a photocopy of the camera product number informing them that I was not prepared to risk my personal details on the Internet. No reply. A second letter was sent. Signed for. Followed by two more, I then received a letter from a Mr. ** to say that the office had received no mail from me.

Wish I could leave less than a star. WORST customer service I have ever received. They had my phone for nearly 3 weeks, I kept calling every few days asking what was going on and was told by 2 separate people that 'my phone was being looked at, they had identified the problem and were repairing it', they got confused about when they received it claiming that it arrived a week later than it did, then I got an email (finally!!) saying that they were sending it back to me! Yay it must have been repaired - surely they'd say if it hadn't (you'd think). Then it arrived back unrepaired.

I purchased a Sony Bravia 49” TV in October 2017. Three months later the remote control didn’t work to the white light under the TV therefore I couldn’t change stations or volume on the TV. I called Sony, then European electronics, I had to wait 2 weeks for a serviceman. He changed something in the back of the TV, saying it was now fixed. 3 months later the same problem! Another 3 months later exactly the same problem! Sony now saying as the TV is fixed, I cannot get a refund. It’s not that the TV is now fixed - it is that it happened three times in less than 12 months! This is a faulty TV! Extremely BAD service from Sony. I do not recommend their aftercare service. Do not buy a Sony, is my advice. I am taking this further.

In 4 month ago we bought a 55 inch Sony from [Best Buy] with one year warranty, after few days we started to notice two white spots, after once in while the white spots became longer until we have half picture, we called Best Buy, we was advised to contact Sony which we did. A female voice responded, she asked us to do few things with the original remote control, nothing happened. Then she told us the TV is defective, they will replace it, just wait for an e-mail & follow the instructions. We received the e-mail and what they asked us to do... To take 3 photos, 1st photo the TV showing its four corners, 2nd photo the serial number on the back of the TV which was hold on the wall by a bracket, it was very difficult to take the number, 3rd photo of the receipt, attaching them to an e-mail and to wait 4 working days, we did but we didn't hear from them!

Bought these headphones (Model MDRAS410AP) 1/10/18. They were used only while at the gym. Monday they were fine, Tuesday one of the posts holding the earbud was gone. I have no idea how this happened, but I do know I did nothing to damage them. Called Sony and was told they were "damaged" and not covered by warranty. It appears they make the determination as to what is damaged and I have no say. If I had damaged them I would not have called. My concern that the product may have been poorly made had no impact.

Playstations can fill your room with smoke and reset the houses breakers, have almost had my home burn down because of Sony products. You call customer service to not speak to someone 9/10 times and if you do they just say “we're sorry”. Would give less than 1 star if possible.

Bought SONY HTCT800 Soundbar. Sounded good, but broke after 3 months. SONY insisted on having it repaired, rather than replacing. Pain in the ** to troubleshoot, remove from system, ship for repair, and wait 1 month. Got it back with new motherboard. Lasted 4 months then stopped working with same problem. Sony again refused to replace it, and insisted that I send it for repair. Terrible, rude customer service. Pain in the ** again, and another month lost. Warranty is running out, and I don't expect it to last much past warranty. DO NOT BUY SONY!!!

Sony just updated my Sony Bravia tv. Now it will not connect to the internet. No Netflix or anything else. When you contact support they turn you over to a ** who will guide you through the new technological maze for money. They break their tv's for filthy money! It is fraud! Never Sony. Never again.

S3700 Blu-Ray with built in WIFI and Customer Support - Unable to get Blu-Ray to connect to internet. Called support line, 4 times, at 30 to 45 min. wait each time for support personnel to answer. 1st call, support was unable to hear me and would call me back at the call number he requested. No return call. 2nd call, she walked me through powering off Blu-ray then setup steps, call dropped. No return call. 3rd call, after call answered immediate call drop. No callback. Problem is still not resolved, I will be returning the product to the store and purchasing another brand.

The first time I played a PlayStation was 1996. Since I got my own console a couple of years later, PlayStation has been my console of choice. I have owned every iteration of PlayStation since, despite most of my friends switching over to Xbox, because Sony always treated me right and I preferred the exclusives PlayStation had to offer. Final Fantasy VII, VIII, IX, and X, Ratchet & Clank, Uncharted, Crash Bandicoot…these were (until very recently) the games that kept me coming back. Whenever I had an issue or a question, Sony was easy to contact and treated me like the loyal customer I have been all these years. This all changed last week. I had opted out of auto-renewal for PlayStation Plus twice during 2017, as Plus is a gift I often receive for Christmas. I received a PlayStation Plus code for Christmas last year, to keep my membership running until 12/25/2018.

Approximately 5 years ago, I purchased a Sony Receiver (Model 5700ES). At the time, I was hesitant to do so. Not only because I had never spent such a large sum of money on a piece of Stereo Equipment, but also because there are so many different options, reviews and opinions. Recently, that Sony receiver went into "Protector Mode" and essentially stopped working. At first, I was very disappointed after spending what I perceived as a lot of money on the product. Then, while shopping for a new receiver, I was notified of Sony's 5 year warranty. With only limited time left before the expiration of the 5 Year Warranty, I contact Sony's Customer Service. My experience could not have been better. It was easy, helpful, and all of my issues and concerns were resolved beyond my expectations. So much in fact that I felt compelled to write this and other reviews.

So I had my PS4 sent out to Sony for repair because it was giving me problems with error codes and would work. It took more than I week for them to send it back, I got my confirmation email that my unit was on its way and when it got here I received an empty box that had minimum tape on one side and looked like it had been opened prior to getting to me, I have no idea what happened to my ps4 and after contacting sony they seem to feel the same way. So now according to them I have to wait 16 to 17 days before I hear back from them about what happened and as of right now I'm just here with no Ps4 and not knowing what is going on. Unacceptable and they can forget about me buying any more sony products or suggesting people I know to buy them. Horrible customer service.

Sony practices predatory billing. I bought 1 month online access only as I could only use 3 weeks. I did not see or agree to any auto billing. 3 days after the single month of service ended, I returned home. I found that my card had been charged again. I immediately tried to get Sony to cancel and refund and was unable to communicate with them due to constant very long hold times. I disputed the charge and they lost the chargeback dispute. A year later I buy a video game and I cannot use it due to it requires online access through Sony. I try to log in expecting to have to buy access but my account is banned. Sony wants to be paid for the month they billed against my card without permission and for the dispute they already lost!

CMTX5CD Micro Stereo System - Great little music device BUT there is no illumination for any of the controls. I have to keep a small flashlight near the unit so I can see where to adjust the volume or any other setting. Thank goodness there is a small light to indicate where the power button is located. Everything else is found by fumbling in the dark. Too bad cause otherwise very happy with the sound it produces -- just can't see a damn thing on the control panel.

I pre-ordered a game on the PlayStation store, but it was the wrong version of the product I wanted to order (they have various different versions - standard, deluxe, super deluxe, etc). I just wanted a different version of the game I pre-ordered but Sony refused to let me do the change. The game doesn't even come out for another 2 months. I have not used this product at all. It's currently impossible for me to use the product, but Sony still won't let me change to the version of the product I wanted. There's a slight difference in price but I offered to accept the difference in the form of a store credit, and still Sony refused. It's ridiculous that I can't get a refund for a product I don't even own yet! This is one of the most consumer unfriendly practices I can imagine. And the killer is they WOULD allow this exchange to happen if I were a UK customer. As to why they have such a ridiculous policy ONLY in the US can't possibly be described as fair.

I was buying Trine Bundle on PSN at a discounted price on the day the sale ended. I had the item in my cart and was adding a credit card putting in the information when the screen froze and I had to exit the store. I went back into the store to checkout and the price had changed. I immediately called customer support and they took a long time to respond, then when I was on the line the representative just kept repeating they couldn't help me, blatantly said it was my fault for not buying the item sooner, and refused to let me complete my purchase at the discounted price.

I am an owner of Sony projector LSPX-W1 bought April 2016 for US$ 48,000.00 .They promised me in the feature a firmware update for HDMi 2.00 and HDR. Now they came out with the VPL-VZ1000Es, half the price with same technique but already improved with HDMI 2.00, HDR ,and lens shift. Which is missing in my projector. I have written Sony a few times, end last year and this year. And they have no answer. Once again Sony can you sent a firmware update for this projector the LSPX-W1, I think must be no problem for you, and will make the few owners happy.

Sony is the worst product and after customer service I ever seen, my headphone start to break after few months!!! Ask for a replacement they refused it, if I have advice don't buy SONY product period.