Sony Reviews

Horrible customer service. My account was compromised despite me having 2fa and a passkey and my email address to my account was changed. They completely refused to help me and were extremely rude the entire time. Even after speaking to the manager Alex (who was the worst of all) he kept running me around in circles speaking off a script and basically told me that he won’t help me and won’t explain why and that I should just make a new account instead. Absolutely terrible. I spend thousands with them every year and they just lost me as a customer.

We purchased a Sony sound bar through Amazon. Within 3 months of purchasing the sound bar the center portion of the speaker stopped working. We called Sony support and they tried problem solving and helping to fix the speaker over the phone which did not work, as it was a product problem. They asked us to ship the speaker through FedEx for them to fix and send back to us. We sent the speaker as they asked through the directions they emailed us through FedEx. One month later we got our speaker back, it had 3 large dents across the sound bar and they did not do anything. They did not fix because my husband forgot to slip the purchase receipt into the box so they just sent it back to us not working and dented up.

Yes have had my 65 Bravia 5 for 11 months. Went black no lights or sound, called Sony. They decided was bad ps and main board, ordered. 2 weeks later they keep adding when part expected. Ps is now another 2 weeks. That's one month and then they would have to be shipped to repair center. Not what I would expect from a top tier company, I have always bought sony. This has change my mind. Would not suggest buying sony products, ps eBay has open box on parts and new one but they do not have any.

Absolutely the worse!!!! Never anything from Sony!! Bought a TV online on Sony website to be picked up at nearest Best Buy store after 4 days! Agreed and paid! Today is day 16 and haven’t received it yet even they confirmed the pick up but went to Best Buy to find out there is nothing and that was a mistake sorry!!! Okay I need money off then. The answer is no!!! Go pick up your TV now cause it will be only available 3 days from now or the purchase is cancelled!!! Heyyyy WTH I’m out of the state right now!! It’s not our problem sir.

Took my game away from me. Then just got the news of no more discs. Trash man, throw them in the trash man.

Absolute trash. I ignorantly decided to buy a free pack and didn't realize a game was still in my cart from months prior. At the time I decided against digital and purchased a physical copy and have been playing it a couple months. After the accidental purchase I tried to contact for a refund and could not get through online. Finally tracked down a phone number just for them to tell me too bad so sad, don't care you already downloaded and played it. It was already downloaded when I purchased it and had only clicked on the game to verify that my trophies showed that I'd already played the game. I will never buy from them again. Xbox all the way.

OH. MY. GOODNESS. I wish I would have came on here and ready the reviews before I placed an order with SONY. THE ABSOLUTE WORSE CUSTOMER SERVICE ON THIS EARTH! On their FAQ page they masquerade as a company who is serious about shipping and signage. Guys I ordered almost $5000 worth of camera gear, I live in an apartment building. The package was signed by a homeless man for all I know. Package = GONE. By now? I'm sure my credit card has charged me interested for the charges.

If Sony doesn't want people using their products anymore why don't they just say so? I've been trying for last 30 mins to log into my account and it keeps rejecting the generated passwords they're forcing me to try. Won't let me log in so I can't use nothing on my ps because that annoying pop-up of must log in to use when good god wasn't like that before. It's literally like they don't want people using their crap anymore and it's very triggering. I'm about ready to take a hammer to my system and then pack it up and mail it to them! With a letter saying you caused this assholes! Gamers can't game if they get blocked by crap that's not even needed! Hell I only need 1 password not create my account then have to generate another one just to appease them and then another just to appease them even more seriously. This is absolutely ridiculous!!!! I'm ready to go to another product just so I don't have this headache I NOW HAVE.

To say I am angry is an understatement. My blood is boiling. The worst customer service I have ever experienced, by far. They have been frustrating and dragging me around for two weeks now. To preface, I live in a place with consumer protection laws that require warranty repair/replacement of any defective product.

I purchased a Sony Bravia TV and spent over 2K for it. After about 3.5-4 years I got this vertical white line from top to bottom. I contacted Sony and they wouldn’t do anything about it. If you think that’s acceptable then purchase Sony. A good TV used to last 10 or more years. I guess 2k only gets you a couple years these days. Pretty sad if you ask me.

I have been using Sony headphones for nearly a decade. It's always been straightforward and simple, but somehow Sony colluded with Google to take control of them so that I had to put an app on the phone to undo the terrible new features that I did not want and did not ask for why does Sony think that they can change the way a product, a very expensive product, works. Sony changed the way the actual controls work without my consent, without my knowledge, without any indication whatsoever. I just got up one day and the functions changed I don't use voice assistants. I want nothing to do with AI or assistance and I am extremely angry about having it crammed down my throat by yet another company. I think I've bought my last Sony product.

Guys, THINK TWICE...Better yet, just don't do it. Don't purchase Sony, especially headphones. Warranty is a sham, they blame the customer and will not honor. The dealings with Sony make me question how they are in business. I suppose due to their gaming consoles because customer service and warranty is horrendous. Monica blamed me for a left earphone swivel that broke as with a lot of the reviews with the swivel breaking. I did not read reviews before purchase or I would have thought twice.

I purchased the Sony WH-1000XM5 headphones less than a year ago before a key part broke under normal use. This was incredibly disappointing for a product at a premium price point. What was even more upsetting was my experience with customer service and customer relations. I was treated dismissively and without any sense of accountability or care for the issue. Between the product failure and the appalling customer service, I will not be purchasing Sony products again.

I'm no longer a Sony customer. Your consoles are shit and your games are shit as well as your customer service. Your company can go to hell. This company is crap and I don't know how you've managed to stay in business for this long.

I bought a 75 inch $1,600 tv that only last 2 years. Better make sure you get the extended warranty, because it will break. Their tvs used to be reliable and last decades. Not any more. Sony does not back the quality of their tvs. That's expensive to basically rent their tv for two years, and to figure out how to dispose of the enormous piece of garbage once it dies.

I’m leaving this review to call out the absolutely unacceptable experience I had with Sony. I ordered a **Sony A7 III**, and Sony didn’t even send me the correct item. This wasn’t a minor mix-up—they literally shipped the *wrong product*. When I contacted them expecting a quick fix or at least a basic level of customer support, I got **nothing**. No help, no urgency, no accountability. Instead of immediately correcting their mistake by sending the camera I actually paid for, Sony dragged the situation out and did absolutely **nothing** to resolve it.

Sony cancelled my Black Friday order with no reason and refunded me only after the sale was over. Because of this, I couldn’t get the deal I originally paid for. This is unacceptable and shows very poor customer service. I will think twice before ordering from Sony again.

Sony support is terrible, and that's being charitable. The support bot sucks and human support is no better. Too many hoops to jump through and the information they want is not always easy to provide. I just spent an hour chatting with support with zero success.

Liar, delivery too late, I will never buy anything from this company. This is a bad company. I wish I would not buy my camera from this company. I will buy camera from another company. Goodbye Sony. Goodbye sony

Sony has absolutely appalling customer service. Their default response is to take absolutely zero accountability for faulty products and avoid warranty claims at all costs. Their warranty is just a ruse and they make every effort to refuse to stand behind the quality of their products. I will never buy a Sony product again and strongly recommend anyone considering a purchase to look elsewhere.

I’m writing because I am extremely frustrated with my experience with my Sony WH-1000XM4 headphones. Under completely normal use, the swivel mechanism suddenly fell apart. I take very good care of my headphones, and this happened while I was using them exactly as intended. When I called Sony support, I was told this was not covered under warranty and that there was nothing that could be done. That was disappointing enough, but I tried to fix them myself — only to find that the screws were already completely stripped. That means I couldn’t even repair the headphones I paid a premium price for. Now they are totally unwearable.

I sent in my new turntable to be fixed because it was still under warranty. When they FedExed it back to me, not only was the box crushed, but the turntable was in pieces. Sony made me an offer which was not acceptable, when I told them the reasons, they simply answered me back with the exact same offer, as if they never heard a word I'd said. After that they didn't get back to me. Typical of large corporations who care only for their own convenience instead of their clientele.

I contacted Sony customer support regarding my noise-canceling earbuds. The first representative I spoke with was very helpful, courteous, and professional. However, when the issue was escalated to a manager, the experience was extremely disappointing. The manager’s tone was authoritative, dismissive, and made me feel as though assisting me was a favor rather than a responsibility to a customer. This level of professionalism is unacceptable for a company like Sony. Experiences like this make me reconsider my loyalty, and I will strongly look at Apple or Bose before purchasing Sony products again. I encourage Sony management to hire and train the right people to represent the brand and treat customers with the respect they deserve.

The worst customer service there is. Even though the game is 100% faulty, laggy, stuttering, Playstation will NOT give any refund. I'm done with PlayStation, they don't care about their customers. Time to move to PC, which has way better customer service and way better price.

Poor customer service and allow predators on left and right. They support pride which influences our kids, they really need more tariffs and to be boycotted. They allow bullies and do little to rectify it.

Lost access to my account and Sony won't help recover because I never made a purchase on this account through Playstation. I created this account to start a new profile for a game as a teenager and never used it again until recently when I bought Sony branded headphones. This is the most anti-consumer company out there. It took a solid 30 minutes between trying to find a way to contact them and fighting with there AI chat bots to get in-touch with someone just to get screwed over. Not worth the time to buy the products regardless of how good the products are.

Like many others, you can not send them a simple email to get a straight answer to your problem, you have to use complicated means and give them lots of infos about you that are not necessary for them to answer your very simple question.

Purchased Sony Walkman NWWS413BM in July 2023. It died (would not power on) in March 2024. Sony sent me instructions to ship it back at no charge to me and sent me an upgraded replacement, the NWWS623B. It, too, died (same problem) in less than a year. Sony uses the original purchase date, so there was little to no warranty on the replacement. They recommended I pay for repairs. Given my experience--two Sony Walkmans lasting less than a year each--I have no interest in repairing this Walkman as I have no confidence in Sony products in general and their Walkmans in particular.

Bought a Sony Camera 4 months ago. While changing the battery out noticed that the door would not close. Sent back in for repairs. Sony wanted to charge me $240 for the door not closing on the camera and said it was not covered under their warranty because the camera was damaged. If you can damaged the product by simply changing the battery out then this is a very cheaply made camera that is very overpriced for what you get. I will never buy another Sony product again and advise everyone to do the same. There are much better quality cameras out there.

Worst customer service and products are poor quality. Purchased a $1000 soundbar to have an issue with it 4 months into ownership due to a faulty/cracked auxiliary port that unknown to me has been causing audio issues since I’ve owned it. Had to argue to finally send in pictures for them to say they will not cover under warranty because of “physical damage”. Absolutely the worst experience I have had with a company and I am glad I do not use a PS5. NEVER WASTE YOUR MONEY ON A SONY!

I have a defective Sony DVD player. It never worked. It is IMPOSSIBLE to get any help from Sony since you just get connected to a TOTALLY USELESS VIRTUAL ASSISTANT - i.e a ROBOT. I am sick and tired of dealing with these totally ridiculous robots and will no longer buy from any company that insists on using them. With Sony, it doesn't make any difference if you call, text, or chat. IT IS THE SAME ASININE IDIOCY.

Had a pair of their over ear noise cancelling headphones just for travel, that I have used maybe 25 times. Both sides of the headphones right above the hinge point had massive cracks in them, and after the last flight taking them out the piece completely snapped off. Product has a known defect, which I saw from 100s of other reviews, yet Sony won’t replace them. Will never buy another Sony product, and will make sure to let everyone I know not to buy their garbage headphones.

I purchased a radio and it came with a power cord that didn’t fit in the socket on the side. I reached out to Sony and over the course of several weeks and four or five phone calls and literally hours trying to explain the problem to an employee, they had me returned at three different times and each new unit arrived with the wrong cord or should I say the same wrong cord I just gotten off the phone where they’re suggesting I sent it to them a fourth time and I told them that it’s time for them to send it to me and if it’s the right corner, I’ll keep it and return the bad unit.

Update ruined battery life and customer support was impossible to get ahold of. I will never consider a Sony product again. And now I have to use at least 200 characters to describe how a company will create an update to make products less than a year old obsolete. Apple did it and now Sony is doing it.

Do not buy these headphones. Broke at the slider near the hinge. Contacted Sony to warranty them. No dice. They claim it broke from an impact. Their engineers have been hiding this defective for years. I did a little research to find that 100s of other have same issue and Sony sweeps it under the rug.

I bought the Sony TV and when I turned it on it was defective, I called Sony customer service they were not helpful at all stating they don’t cover physical damage. However there were no visible physical damage done to the tv. It was the internal screen that was defective. I paid over 3K for this TV which was completely not worth it. It was a very poor customer service provided to me. I would not recommend anyone to buy this any products from Sony.

I will NEVER EVER buy a Sony product, customer service are charlatans that lead you to believe that they are there to help you and NEVER HELPS you. My claim is for a simple Blu ray player that lasted less than 8 months, so glad that I did not get anything more expensive, this afternoon is going to the trash. I don't have the patience to deal with this clowns anymore. By the way, they actually asked me to return it to Amazon cause it would be "easier"...

I recently had a frustrating experience with Sony's customer support that left me very disappointed. I reached out for assistance with a technical issue regarding my Sony TV and the entire process was a hassle from start to finish. First, it took an unusually long time to get connected to a representative. Once I finally did, the support agent seemed uninterested and unhelpful, often giving generic responses that didn't address my specific problem which was both time-consuming and frustrating.

The most horrible product I have ever purchased Bravia XR-7780K. Powerly designed engine running on Google. I cannot even easily connect with my Windows PC. They keep insisting that it only does so with Mac. I wish I bought other brands less complex than this one. It doesn't deserve even a star.

Bought a PS5, updated, restarted, all that jazz. Game kept crashing. Tried installing two other games, kept crashing. Returned the PS5 no problem, Sony would not refund the game which was obviously crashing due to faulty equipment. Chat does not reply. Products are trash.