Sony Reviews

OH. MY. GOODNESS. I wish I would have came on here and ready the reviews before I placed an order with SONY. THE ABSOLUTE WORSE CUSTOMER SERVICE ON THIS EARTH! On their FAQ page they masquerade as a company who is serious about shipping and signage. Guys I ordered almost $5000 worth of camera gear, I live in an apartment building. The package was signed by a homeless man for all I know. Package = GONE. By now? I'm sure my credit card has charged me interested for the charges.

If Sony doesn't want people using their products anymore why don't they just say so? I've been trying for last 30 mins to log into my account and it keeps rejecting the generated passwords they're forcing me to try. Won't let me log in so I can't use nothing on my ps because that annoying pop-up of must log in to use when good god wasn't like that before. It's literally like they don't want people using their crap anymore and it's very triggering. I'm about ready to take a hammer to my system and then pack it up and mail it to them! With a letter saying you caused this assholes! Gamers can't game if they get blocked by crap that's not even needed! Hell I only need 1 password not create my account then have to generate another one just to appease them and then another just to appease them even more seriously. This is absolutely ridiculous!!!! I'm ready to go to another product just so I don't have this headache I NOW HAVE.

To say I am angry is an understatement. My blood is boiling. The worst customer service I have ever experienced, by far. They have been frustrating and dragging me around for two weeks now. To preface, I live in a place with consumer protection laws that require warranty repair/replacement of any defective product.

I purchased a Sony Bravia TV and spent over 2K for it. After about 3.5-4 years I got this vertical white line from top to bottom. I contacted Sony and they wouldn’t do anything about it. If you think that’s acceptable then purchase Sony. A good TV used to last 10 or more years. I guess 2k only gets you a couple years these days. Pretty sad if you ask me.

I have been using Sony headphones for nearly a decade. It's always been straightforward and simple, but somehow Sony colluded with Google to take control of them so that I had to put an app on the phone to undo the terrible new features that I did not want and did not ask for why does Sony think that they can change the way a product, a very expensive product, works. Sony changed the way the actual controls work without my consent, without my knowledge, without any indication whatsoever. I just got up one day and the functions changed I don't use voice assistants. I want nothing to do with AI or assistance and I am extremely angry about having it crammed down my throat by yet another company. I think I've bought my last Sony product.

Guys, THINK TWICE...Better yet, just don't do it. Don't purchase Sony, especially headphones. Warranty is a sham, they blame the customer and will not honor. The dealings with Sony make me question how they are in business. I suppose due to their gaming consoles because customer service and warranty is horrendous. Monica blamed me for a left earphone swivel that broke as with a lot of the reviews with the swivel breaking. I did not read reviews before purchase or I would have thought twice.

I purchased the Sony WH-1000XM5 headphones less than a year ago before a key part broke under normal use. This was incredibly disappointing for a product at a premium price point. What was even more upsetting was my experience with customer service and customer relations. I was treated dismissively and without any sense of accountability or care for the issue. Between the product failure and the appalling customer service, I will not be purchasing Sony products again.

I'm no longer a Sony customer. Your consoles are shit and your games are shit as well as your customer service. Your company can go to hell. This company is crap and I don't know how you've managed to stay in business for this long.

I bought a 75 inch $1,600 tv that only last 2 years. Better make sure you get the extended warranty, because it will break. Their tvs used to be reliable and last decades. Not any more. Sony does not back the quality of their tvs. That's expensive to basically rent their tv for two years, and to figure out how to dispose of the enormous piece of garbage once it dies.

I’m leaving this review to call out the absolutely unacceptable experience I had with Sony. I ordered a **Sony A7 III**, and Sony didn’t even send me the correct item. This wasn’t a minor mix-up—they literally shipped the *wrong product*. When I contacted them expecting a quick fix or at least a basic level of customer support, I got **nothing**. No help, no urgency, no accountability. Instead of immediately correcting their mistake by sending the camera I actually paid for, Sony dragged the situation out and did absolutely **nothing** to resolve it.