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I sent my $900 sound bar in for service under warranty. When I received the sound bar back it was damaged during shipping. Sony refuses to replace Or repair of the sound bar and wants to charge me $136 for the repair. Do not deal with this company.
I had purchased earphones from Sony which didn't work after few months, but since there was a warranty for 1 year they replaced it with a new one. It was not difficult to get a new one. I give it a 3 star.
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After purchasing a new TV we realized after some time has passed (6 months after purchase) that there is a dead pixel. We contact Sony and to our surprise, they provided no repair or replacement warranty option. We are very disappointed with the service, and we will not be buying a sony product in the future. We expect a company like Sony to step up and provide a much better service and customer communication, especially for a product that is only 6 months old.
I purchased the lens and a few months later and only having used it a handful of times in between I was on a walk camera in hand and half of the lens just randomly fell to the ground. Earlier that same day I had noticed the lens wasn't hitting in focus, but thought hmm odd. Maybe I just need to get used to it. Nope - that was the first sign that something was off about it. I never hit it on anything or dropped it on accident and it was always stored in a padded camera bag. There are no markings and it's clear that it fell off due to a defect and manufacturing error yet when I brought it to Sony they said "the warranty that we provide only covers any malfunction with the unit knowing the unit will be without any Physical damage at the moment of sale" ... and "Every time we package a unit, every unit goes through a verification process to make sure was built correctly." If the lens was built correctly then why did it fall in half at random after only a few uses.
This was an expensive purchase and they are not willing to offer a replacement or repair. I brought it to my local camera repair shop and they said because it's in 2 pieces on Sony will repair it. So now it's a very expensive paper weight as nobody is able to fix it and Sony customer services has been awful. Very disappointed.
I purchased a sony brand headphone, but the hinge broke and couldn’t exchange or return as the warranty expired. I searched on the internet , and found 10’s of videos about this specific headphone having a defect. The hinge has a manufacturing problem. I sent 8 letters to headquarters here in the states. I was offered a lousy discount if I buy a new product. I sent 2 more letters to Japan this time (Hiroki Totoki and Kenichiro Yoshida – CEO). Today I was notified that Sony Engineers admit that this model has a defect (finally!) but still they will not fix or replace the broken headphone. I was offered a 15% discount if I buy a new one. Even if they offer me a 50% discount at this point I will never invest 1 single dollar on any sony product. A company this large admits that their product has a defect, but cannot fix or replace the product. No more Sony brand products. Ever. Period.
All three headphones sets did not work correctly when I receive them. After numerous conversations with technical support I did get the third set to work for two weeks, and now it turns off my music every five seconds. The main problems Are:
Microphone erroneously causes noise canceling to turn off very frequently when you’re simply mowing the grass.
Swiping features are extremely inconsistent and often cause you to change songs when you’re hoping to change volume.
Sony will not give me my money back, so I am now in this routine of resetting the headphones at the charging station every time I use them. This is possibly The worst product experience I have ever had. I have only been successful in enjoying my headphones while mowing the grass twice in the past year!
Purchased from Target on 12/5/2020 for $90.00 + Tax. Product replaces an older Sony DVD player which gave good service for 10 years. Unlike the older model, this one has a port for a thumb drive (music/photos, etc.) and several common, built-in apps (Netflix, You Tube and several more). Not hard to connect. Displays beautifully on huge TV. After over a year of use, my wife and I are very pleased.
I got Sony wireless headphones from my kids for my birthday a couple years ago. I use these only when I travel on a plane, which is typically 1-2 per year. Thus I've been using these just a few times clearly. I also am a person who takes care of his belongings. Last time the headphones were not working well. I wanted to use them with the audio cable to save on battery on my iphone. Audio jack (on the headphones) were problematic - going from a lot of crackling, to sound on one side only to no sound, but impossible to get it working properly. No way to call Sony of course (I didn't expect either), and chat version led me to having to send it in for repair, which would be about $100. I'm better off buying new ones.
Headphones of a couple years old, very well taken care of, not working anymore and I'm the one on the creek without a paddle... Sorry, I just won't be buying Sony anymore - period. No TV, not anything. Reason - IF you have a problem, you have no way of getting across and get them to understand they might have a product issue. My son has some Beats which give superior sound quality - I'll get them a try. Sorry Sony - you lost me forever as a customer due to how your customer service is set up.
I bought a speaker and only had it for a 3 weeks and then it stopped working completely, I contacted Sony and sent it in for repairs only to be told it’s not covered under warranty. It was the worst customer service I have ever experienced.
Shitty company with ** products. Have the GTKXB72 speaker. Have not even had a month yet and it's on its way to the repair shop for second time with same issue and Sony says that my WARRANTY only covers repairs not replacement. Will NEVER BUY anything that's a Sony brand again. Also customer service people are very rude. Do not waste your money on buying anything Sony.
Sony Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 550 Madison Avenue
- New York
- Postal Code:
- United States
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