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It's my humble request to Sony even after my complaint, I just received a conference call where I even can't dial again. Spending a huge amount (27,000) of repairing with advance payment still camera is not working, they even didn't check it before giving it to their clients?? Where should I call??? Service center is not picking up their phone? Just give me the way?? Where should I contact?? Or should I go with legal process?
I bought a Sony TV model XR48A90K in November 2022. After just 45 days, a black vertical line suddenly appeared in the screen. I called SONY assistance and they sent one technician who made the pick up without any care, not using packing and not observing the guidelines of SONY manual for handling. The result was that handling the TV the technician broked the screen and so no warranty is recognized by SONY. I strongly suggest to avoid any SONY product.
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I bought Sony mp3 player. 3 months later it stopped working. I was sure warranty is 1 year, but there is the trick-its 1 year for parts and only 3 months for labor. So I would have to send the defective parts to them on my cost and they would maybe send new or refurbished parts back to me. How do I know what parts are defective??? It's a scam to make you think that you have 1 year warranty but in reality you have only 3 months and even within 3 months you have to send it to them on your own cost. SCAM!!! I will never buy any Sony product in my life.
Please do not be fooled by Sony’s brand value at all, because Sony customer care is bent on ruining the brand image, no matter how much you beg to them. I had spent $450 on buying the best earbuds in the world Sony WF1000XM4 because I have been an ardent and loyal Sony customer since childhood. Whether it's their new Walkman or cd player, cameras, mobile phones, laptops, TV or earbuds- I have always bought their premium products within the first month of release in any country where I am staying at that time.
Sony had build a brand value in my mind which did not let me choose any other product over them, until this reality check incident happened. My earbuds warranty expired in Sept 2022, and they sent out a product update software through which they themselves ruined their product’s battery. I started having so many issues with the earbuds that they literally because useless. I kept trying to reset etc but could not get them to work. So I called Sony customer care on 20 Jan 2023, because under Australian Consumer law, they had to help me even though my warranty had expired. First of all, they did not want to write in detail all the problems that I was facing, they just wrote what they thought was important in my case ID, and then told me that they cannot replace the unit, but will repair it only.
I was extremely disappointed because I had read this issue happening all over the world, and they were replacing innumerable number of earbuds just because they ruined them themselves with their own software update. But I still showed my unwavering faith in Sony brand, and agreed to repair instead of replace. So, they said they will send me shipping label in email to send the earbuds in for repair. They took 7 working days and several calls from me to finally send me shipping label in email on 27 Jan 2023. I was totally disappointed but thought, at last, I can just get it done. I shipped it to them, and Australia Post shows me it got delivered on 31 Jan 2023 at 9 am. But they took 4 business days to log it in their system as received and keep telling me that they have received it on 3 Feb 2023. (where I have an email from them on 1 Feb that they have received it already, but written emails from them also do not matter to them.)
Now I keep calling them asking them to please prioritize my case because I do not have spare earbuds because I spent bloody so much money on these already !! I am a work-from-home mum with a son with disability, so I desperately need noise-cancelling earbuds. My work is suffering, I have lost clients in my business due to this, and my mental health is suffering because I cannot tolerate the noises of my son when he is hyper, which is very frequent. How much can I afford to buy another pair of noise-canceling earbuds? But Sony customer care says, "We cannot tell our repair center to prioritize this for you, and you have to call them yourself and request." I asked them, "I am Sony customer or Infinet Service customer. Why can't you help me? Is this your brand image at stake or theirs?" But Rye will not listen. It has been so many days of requesting them and their service center, but still they cannot say how long it will still take.
FROM 20 JAN 2023 TILL 14 FEB 2023, NO REPLY ON TIME !!! Finally, to save my mental health, I had to go and spend another $400 on BOSE QC2 earbuds. Only I know how I have collected this money. But all this harassment by a company like SONY has put me off from buying any SONY product in future. Congratulations to the customer care of Sony for saving themselves one new replacement pair of earbuds, and saving themselves even repairing one pair of earbuds and losing a childhood customer forever.
If you want any kind of humane treatment, then please never buy Sony again. They do not listen to your begging, they do not understand disability, they do not understand your business loss, they do not understand financial crunch due to covid, and they do not understand BRAND VALUE. All that matters to Sony now is avoiding replacements, and forcing people to buy new products by sending damaging software updates.
I bought the above listed sound bar, and I spent the money to buy the subwoofer and the surround sound speakers to go with it. About one month into having the system I started having connectivity issues with the Surrounds and the subwoofer connecting and disconnecting with the main unit or rather the main sound bar so what I ended up doing, is troubleshooting the unit with all the information that Sony provided online but that did not fix the problem. I then contacted Sony directly via telephone and I still couldn’t get the thing to work properly. So Sony recommended that I sent it to United radio which is their contracted repair company in Syracuse New York and they could not replicate and/or fix the problem.
I explained to United radio that the unit needed to be used for a particular duration of time to replicate the problem that I was having. Regardless of my attempts to get them to properly field test it, they sent it back to me. I now have this unit again in my home and it’s still doing the same thing it was doing before I sent it off to United radio in regards to the Surrounds and the subwoofer disconnecting from the main unit.
I just called Sony and they told me I would have to send it off to United radio again. I feel that this is poor customer service because if I’ve already boxed up a whole system in three separate boxes, sent it off to their repair center and had it sent back to me all after not even having the system for four months. I should have the opportunity to at least get another sound bar a different model number, but Sony will not do that for me. It's very disappointing and in all honesty it will probably be the last product I buy with Sony and over the years I’ve purchased a lot of items from them.
Stopped working after being used for several times and wouldn't charge. It was exchanged as was still under warranty but the same thing happened again and it wouldn't charge or turn on. The 6-8 hrs battery life was more like 1-2 hrs from day 1, even on a full charge. Poor product and even poorer customer service.
My girlfriend bought me headphones for Christmas, Since day 1 had issues with them but resetting usually solved it. Now they won't charge at all and without a receipt they won't honor the warranty. Who gives receipts with gifts? Waste of money, go with BOSE Headphones instead, never had issues with them.
I sent my $900 sound bar in for service under warranty. When I received the sound bar back it was damaged during shipping. Sony refuses to replace Or repair of the sound bar and wants to charge me $136 for the repair. Do not deal with this company.
I had purchased earphones from Sony which didn't work after few months, but since there was a warranty for 1 year they replaced it with a new one. It was not difficult to get a new one. I give it a 3 star.
After purchasing a new TV we realized after some time has passed (6 months after purchase) that there is a dead pixel. We contact Sony and to our surprise, they provided no repair or replacement warranty option. We are very disappointed with the service, and we will not be buying a sony product in the future. We expect a company like Sony to step up and provide a much better service and customer communication, especially for a product that is only 6 months old.
Sony Company Information
- Company Name:
- Sony TVs
- Year Founded:
- 550 Madison Avenue
- New York
- Postal Code:
- United States
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