SiriusXM Satellite Radio Reviews

We had a Sirius account that I called to cancel after I saw they put $150.00 on my credit card. The CS person would not listen and tried to sell me on a different plan - over and over, and I kept telling her to cancel, cancel, the answer is NO I'm not interested - on and on for 20 minutes. Finally, I got tired and hung up on her because she was determined not to listen. I called four more times throughout the week and finally got someone in an office in Wisconsin who stated they are never supposed to treat customers that way. It took three calls to get the amount off my credit card. Then, I thought I would give them one more chance, and called on Christmas Eve to have my husband's account renewed as a Christmas gift. I was told they would have his account set up within 30 minutes. NOT! So, I am totally done with Sirius!!! I do not trust them and they have not been truthful in their dealings with me.

I don't know what all the complaints are about! SiriusXM is awesome! In my car, on my iPhone or iPad, almost anywhere, anytime! I don't use it for the music, the access to a wide verity of news and information is outstanding. Lots on demand or if I pause I can't go back to where I left off or if I start listening late I can start from the beginning (iPad-iPhone). Since I signed up I have not talked to them so no customer service issues, If I cancel I will just cancel my card, no billing issues!

After a call to cancel service, I received a call two weeks later about our bill. I informed them that we had canceled service. I was told that our account was still active. I said I wanted to cancel. The person on the phone said they would make a notation on the account. I asked if that would cancel my service. It would not. I asked to be connected to someone that could. When I was connected, I had to repeatedly say no to special pricing and repeatedly say I want to cancel service. This was a process that took about eight mins. The salesperson would offer a lower price and ask if that price sounded good? Due to the manner of the sales tactics I was incurring, I decided to also cancel my business account with them.

I've been an XM then Sirius/XM customer since 2006 - loved the idea of no commercial radio. In my last vehicle - my Jeep I had it built in the vehicle radio and went with it, but canceled before selling it and getting a different truck. I was still being billed after I had sold my Jeep - got a bill and was kinda ticked off. I called to make sure I wasn't going to have to deal with them and the girl says - they don't want to lose me as a customer and offered to send me a receiver to put in my truck plus 3 months service to make up for what I owed on the service in my Jeep that I was still being billed for.

The signal on my built in radio in my vehicle kept fading until it quit altogether. I phoned Series at least 5 times and each time they told me I had a problem with my radio after they repeatedly failed to activate the radio during those times. Primarily foreigners with very poor English skills. I had the radio checked at the dealership and nothing is wrong with it. The 6th time I phoned to cancel I was then charged 1/2 of my renewal fee under their cancellation policies even though long before the renewal date the series radio had no signal.

Just placed my annual 40-minute December call to Sirius for ** up my bill. Same ** every year. They do some very sketchy charges, and the only way to solve it - calling them and demanding an adjustment. Plus, the operators are clueless. I have to explain the charges to them, and tell them what to fix and what plan I want. As soon as Stern leaves, I'm getting out of this nightmare company.

Absolute nightmare trying to cancel a SiriusXM subscription on a TOTALED car. First, you can do everything online - e.g. change billing, change radios, upgrade service, etc., but you CANNOT cancel service at all online. Next, if you get their automated phone service and choose the option to cancel service, it will tell you it's having problems and disconnect you - every time. Then, if you finally get a representative, they will try for eons to get you to FIX your totaled car, to suspend your service for 5 months, use the radio on the internet, or something else as long as it isn't cancelled.

Tried canceling service (at the end of a contract); tried to do it online, they made me call. Was given extremely high pressure sales tactics. After 4 attempts and almost refusing to let me cancel and putting me on hold each time I said "Please cancel my service." I finally told the guy to cancel my service or I was going to blast him online and complain to the company. Unbelievable.

I signed up for the 6 mo Sirius for $30 and called to cancel once my 6 months was over. (Of course they have no record.) After 2 months I received another offer for 6 mo service for $30, which I sent in a check to renew. My service was not turned on, so I call Sirius and was told that I had an outstanding bill (NOT ONCE DID I RECEIVE A STATEMENT SHOWING I OWED THEM ANYTHING!!!) and that the money I sent was credited to my outstanding bill. If I want service then I would have to pay an additional $30.

It's been two years and you think after Sirius dished out almost 4 million for the deceptive practices that they would have learned but they have not. I subscribed last May and paid for a 6 month subscription. It came up for renewal mid November of last month. At $20 a month, I wasn't sure if I wanted to renew so I sat on the fence about it and considered my options. I got a call from a Sirius rep asking me if I had made a decision yet. I said no, he gave me other options and then encouraged me to renew because the signal would be cut off in a few days.

I accepted a special offer from Sirius that was for 6 mos. I was never told that my account would be automatically renewed. I never got any type of notification that the account would be renewed and at a much higher rate. Looking over old credit card statements, I was shocked to see a charge from Sirius. Fortunately, the credit card I used was cancelled, so they could not charge me again. I then got a call that I owed money. I explained that I never agreed to auto renewal and was never told it would occur. The agent said he would take care of it.

I purchased a home receiver / Portable speaker dock / Unlimited access to receive primarily ch 130 EWTN and 3 others. After install and readout screen said channel was not available, 2 customer service sessions later resetting with all instructions the customer service stated it was internet only. Not happy.

I received a bill 6 days after the renewal due date. They renewed my account without asking if I wanted to renew. They want you to add a credit card to your account so they can take the payment without your permission ($218). I'm glad I refused to give them my credit card #. They can't send you an email about your bill unless you have a credit card on file, but they will send you a concert notice everyday.

This is my first review and I am so dissatisfied with Sirius I thought others needed to be warned. I closed my account 2 months ago and yesterday they withdrew 500.00 from my account without authorization. They were unable to give me a satisfactory answer on how or why this happened. They said someone else had used my account number. I feel it was an inside job. They said they were sorry and would refund the money but I would be careful on letting them have access to your checking account.

After several years of having an account with XM radio, my wife and I ended the relationship after several billing issues including billing multiple cards, disruptions in service, and changes to the account. We ended our XM account in 2013. Since then we have had nothing but issues. Today, for the second time in three years, we get a charge to our card for nearly $500 from SiriusXM. We called and they don't show that they billed us at all and we would have to dispute it with our credit card company. This is the most disreputable company I have ever worked with and will never use their service again.

You literally have to call this company every few months to negotiate rates. And even then only after you cancel can you get improvements. Don't start a conversation with them in a nice, curious-about-rates kind of way. It'll get you nowhere. Not until you are so mad that you are willing to hear them say they have actually canceled your service will the doors to improved rates/plans open up. I'm not interested in that kind or relationship for radio. I liked 2 channels on their radio that catered to my non-mainstream tastes, but so many other offerings exist for someone who has unlimited data on their phone (like I do).

I have been very dissatisfied with this company for years. I have found the sales reps are very misleading in their communication. For example I was told listening to SiriusXM via an app on my phone was included in my plan. However, a few months later when I decided to give the app a try I discovered through another customer service representative that this app is NOT included with my yearly bill, even though I was told otherwise after having paid for the year in full for two different vehicles. I have called their customer service and complained a few times only to have the representative and their supervisors argue with me. It seems rather evident that this company does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business.

I know I am just adding to a litany of complaints, but after being a customer of XM for several years I became tired of the game, "call us to cancel" every year. I simply asked customer service, and I use the term loosely, that I would like an offer that did not include the automatic renewal. They said that was not available, no attempt to work with me at all. So XM loses two more radio accounts. What a strange business plan that would turn down a customer, and one of several years and would be comfortable with no money. This may be a case history in Business Schools soon about how to lose business.

I have to say that this is the first negative review I have placed on a company or service on a website ever over my career. I want to begin by saying the best thing that has come out of my nearly 2 year struggle with the billing from XM, by which, I have had the services for probably over 7+ years is that I finally even convinced my wife that we don't need the service. That in itself is a major win. Good thing, when she writes you off, it is done. She loves to give folks thousand of chances saying they are well intended. This was extremely helpful as I rarely listen to the radio as I generally am on my hands-free phone for business.

I typically do not write reviews and am choosing to write this one because of the appallingly frustrating service that Sirius XM's customer service provides when it comes to disputing charges and canceling service. I have had Sirius XM since 2012 and finally canceled the service this past year. I chose to cancel because 1) They automatically spike your rates after a 12-month subscription. 2) When you call to cancel they keep you on the phone for 30-60 minutes trying to talk you out of it and employ tactics like transferring you from one department to another so you have to re-explain yourself over and over. 3) I recently was told by a customer service representative that my credit card account would be refunded for a charge I disputed. 2 weeks later I checked and not only had the refund not been refunded but I now had a late payment fee on my cc account due to this.

We subscribed to XM, then SiriusXM radio for at least ten years. Finally yesterday I realized that we were being ripped off. For about $20 a month we can only listen in our car, which we rarely drive anymore, since we retired a few years ago, and the channels we listen to (mostly the comedy ones) are rife with obnoxious commercials and, even worse, talk show programs! Plus, they aren't "24-hour stations" as advertised, since some of them shut down at weird hours, like on the weekends.

I had Sirius Radio with my new car for 6 months and then had to make a decision to cancel or renew. I realized soon that the website forces its subscribers to call in to cancel and there was no way around it. When I called in I soon realized that the representatives will do everything in their power to keep you as a customer by offering you lower rates and asking endless questions about what you like and don't like about the service. After going through this process once and caving in to renew, I realized when another 6 months came up, I would have to go through the entire process again. The website still didn't have an option to cancel like most other companies.

Two days ago I called to see about either cancelling or renewing my account. The proposal was simple. I wanted the same service at the same cost to continue. After many minutes I agreed to the price and duration they were offering me. Now here is the issue: I received my bill today and noticed it did not include weather or traffic link. I called them back and after talking to several programmed useless people, I have been told too bad for you. This company has neither ethics or any values in my opinion. Thus I was sold one service and given one of much lower value. At least I can cancel which I will do after sending something to the FCC. My iPod will play just fine in my car.

Why is Sirius taking a perfectly good channel "Love" channel and putting on Christmas music in November? Give Christmas music its own channel and leave the rest alone. I am seriously cancelling my subscription because of this.

A number of weeks ago, SiriusXM traffic channels in my two vehicles stopped working. After speaking with SiriusXM's Customer Care almost a dozen times and after enduring multiple resets, traffic channels continue to be inoperative. Virtually every SiriusXM representative with whom I spoke provided a different reason as to why traffic channels are not functioning. As of this date (11/07/16), SiriusXM's website continues to indicate that traffic channels are included with the Select package.

I just received a mail from SiriusXM that they would be automatically renewing my subscription on Dec 1, 2016. However we believed we had not had a subscription for over a year. The last correspondence by email we had received from SiriusXM was on Dec 24, 2014, two years prior, when we had initially subscribed for a total of $121.14. This is the rate that we had agreed to.

I have a "LifeTime" subscription. I can only change radio receivers 3 times. After that, the subscription continues, I just can not listen to it because they will not activate a radio receiver. So, if you are a person who leases or changes vehicles every 2-3 years, Do not buy a lifetime subscription. You will be out of luck after your third change. This restriction is apparently in the policy, which is like all other "policy" restrictions, buried in the process of signing up. Use of the word LifeTime is DECEPTIVE advertising!!! They should be required to say something like Extended, multi-change, because it is NOT a real LifeTime subscription.

In March 2016 they shut down my radio even though they said it was good till oct. 2016. They said it was a mistake and they could restart it if I paid $89. That would give me a subscription till oct. 2017. I said ok. Now they charged me $39 in Oct. 2016. I called and after 45 min on the phone going through 2 different people lying to me, a woman said "You are paid up till March of 2018". They just take money out of your account whenever they are short on sales that month. They are thieves. Do not give them your debit card number. They said they will give me the $39 back, but I won't get anymore discounts. Besides, The service is terrible anyway. Hardly any music, just DJ's talking about their life. I have all my channels set to different rock stations, sometimes the same song will be playing on 4 channels at the same time! Thieves!

I wish that I had reviewed this site prior to taking service from SiriusXM. I was stunned to see that almost daily, someone took the time (beyond what we have all invested with the SiriusXM acct dept) to share our experiences. I too, have made weekly requests to cancel, removed credit card from file, processed disputes with card company – all documented. To no avail for a return of $16.16 in unauthorized charges. The outsourced CS are difficult to understand, incessant 'hard' sell options, and unwillingness to escalate a customer beyond low-level agents were just a glimpse of the poor business practice of SiriusXM. DO NOT get into business with this company, would be my share today. Although the SiriusXM radio service is enjoyable the hidden business practices are not worth it. Go to the competition... as fast as you can.

I have had this service since 2006 and a couple of years ago I wanted to cancel as I could no longer justify the cost. The years prior to that each bill would automatically charge me large for the entire year ahead. I asked them not to do this and they agree. They told me they removed auto-renew. This year I get a bill for $275 and it said my balance was past-due. I call in to terminate and they were relentless. 3 people asked me what I wanted, notated my account but sent me elsewhere.

I recently received an email from Kathy Thomson, Chief Marketing Officer at Sirius XM Radio. The letter quoted a flat fee of $25 for 5 months. I called to make the purchase only to learn that the $25 amount, written in bold letters twice, does not include "fees". Just one more deceitful ploy by this company. I agree with the other reviewers. Great concept. Untrustworthy company.

Called to reactivate a second radio in my wife's car. She barely uses anything but one channel so opted for the Basic package. Support rep spoke broken English and kept talking about the 6 month promotion. I asked him to repeat to me what I wanted before I gave him the radio id to make sure he was going to do the 6 dollar Basic plan and not the 6 month Select promo. After the radio was activated and it was clear that I had the Basic plan he told me about how I was a loyal customer since last June and he was going to send me a free radio.

Cancelled my trial membership with them prior to account going into effect. Check my bank statement and find that I have been getting charged for a service I have not used for the past 11 months every month they charged my account for $19.45. No one pays the monthly account when they are constantly running promotions so why would I keep a account paying that for one? Two I cancelled my account and come to find out they can't find any records of me calling to cancel so their company has made a easy $200 off of me for something I haven't used for over a year.

I found out from a friend this past weekend that he was paying approx. $90C for a one year subscription to Sirius XM. My renewal, which was automatically processed to my credit card last month, was $450+ for 2 years. Yesterday, Tuesday, October 11, 2016, I called Sirius XM and was told the following: "if you renew manually/call in, the renewal is $90 approx. for 1 year and $149 for 2 years but if you renew automatically, the system charges you $450+ for 2 years/$200+ for one year as the system does not recognize the lower rate that is being charged for manual renewal." I asked for and received the $149 renewal rate and will be receiving a $300 refund to my credit card. If you renew automatically, stop automatic renewal. The wait time for a call is less than 2 mins. and ironically, for a radio company, they do not play annoying music.

I think your service sucks. I have called multiple times to cancel my service and what do I see when I look at my bank account... my account was charged for service that hasn't worked for a year. I called back in September to cancel my service even though it never worked. I called and spoke to 2 people and cancelled my service. I look at my account and it was charged again... for service that didn't work.

I called to cancel my subscription way back in august 2016, stating just do not renew me on the renewal date of Sept 9th. I check my credit card bill and there is the billing. I called to get it cancelled and they stated there was no record of my call so I need to pay for the month of september. That's convenient. Moral of the story, get them to confirm your conversations.

I am also experiencing difficulties with cancelling my subscription. Been with them for over 10 years. Called and spoke with a customer rep back on July 7th which took forever as he kept repeating "I will send you a new radio", or "So, you only want to cancel one radio not three"! Finally, after I thought it got through, I received a confirmation number and thought was all good!! NOPE, they continue to take two months of payments out so I threw out that card. Now I'm receiving threatening calls that I need to pay!! They did see that I did in fact cancel one radio but the other two are still active! I did not own these radios anymore and I made it overly clear to cancel everything!! Any idea from anyone on what I need to do?

Contacted Xm Radio today and told them I'm canceling service because I sold my vehicle and she said I had a balance of $218.00. I paid up a upfront special cost of $99 for prior 1 year and they are trying to bill me for another year of service at full cost even though I'm canceling my service! So I just said cancel my service again after she tried to transfer me to another shyster I hung up. These people are rip off artist just like Wells Fargo and should be dealt with the same way.

Idiots run SiriusXM. They have gutted the platform of independent thought that is the the only reason I subscribed in the first place. They are puppets of Howard and his minions who cut off listeners from the content they choose. They could care less about their customers! As they prove if you ever talk to them. The power mongers that determine what you listen who have an agenda of manipulating the independent thought channels into obscurity. Don't reward these ** by giving them money to jerk around the people who pay their salaries. I'm fed up and hate these ignorant megalomaniacs. They will also charge your credit card virtually "willie nillie". They just want to get their claws onto that card, give you a good deal for a minute, then jack it up, out of reason. Watch these guys to take your money, then take away what you want and interject their own philosophy onto channels that they don't even listen to!

Don't give them your credit card information. Instead of getting one year free service when I purchased my new vehicle they charged me three separate times. I canceled my service, and I am still trying to get over $100 in credits. How can a company get away with this? Isn't it illegal to charge someone's credit card without their approval or at the least telling you what they are charging you for? And to top it all off they won't give me my free year of service! I will never use this company again.

I called around 4pm I got transferred to 4 people. I was charged twice on my account and nobody seem to know how to just credit my account back. The last girl I talked said she was going to resolve my issue. She thought she put me on hold and she didn't. She was laughing and gossiping with a co-worker. I'm so upset. I will never deal with them again!!!

I have cancelled service with Sirius and am writing my first ConsumerAffairs review. SiriusXM auto renewal terms are horrible. Even though I changed my payment terms to "one-time payment/no credit card stored" and explicitly signed up (and paid for) agreed 5 months of service, I was "auto-renewed" and billed after the end service date. This is equivalent to someone sending a package to my home, unsolicited, and demanding payment. Public Service Commission - is this legal??

SiriusXM Satellite Radio. The following charges were made $18.21 on 5/13, 6/13, 7/13, 8/15, 9/13 and I was charged $12.52 on 5/3, 5/20, 6/3, 7/5, 8/3, 9/6. First I call and speak to a rep who clearly states that he can see the double billing that has been made and while he is looking into it we are disconnected. So I have to call back and speak to another rep. who states that she sees no double billing and that the other rep was "lying" to me because "they do that sometimes and don't know what they are doing." Then I have a rep return my call in regards to the fraudulent charges and double billing in which she did nothing to make the matter right. She states that I will not be reimbursed for the double billing that it would be the responsibility of my bank in which I informed her that it was Sirius that did the double billing not my bank. She did nothing to make the matter right. Horrible customer service from 3/3 reps that I talked to.

Sirius continues to bill for services, even though I checked the box not to renew. It took 20+ minutes and then talked to two people to cancel the services. They kept wanting to continue my service and gave me multiple choices. Just cancel the damn services. I would not recommend this company to anyone.

Got charged a renewal of 102.15 on debit card. Called Sirius who the rep said that was for 1 month. I told him to cancel the account. He then transferred me to another rep who offered me a discount, who I told to cancel, who transferred me to another rep, then again the same thing for the 5th time. After 35 minutes I gave up, called Bank of America who now I am having problems getting charge cancelled.

I purchased vehicle with a SiriusXM radio installed. I elected to try the 'All Inclusive' trial package to see what stations I liked, and I paid my $50 fee in full for the trial package. After four months, I was not enjoying the radio enough to justify the cost - so I notified Sirius to please cancel my subscription immediately. They did - and billed me $136.90 for the disconnect! This company practices deceitful - and illegal - billing practices!!!

I have called in 5 times to cancel a service totaling over an hour and it has still not been resolved. I was transferred 6 times, hung up on, given wrong information, and told to call back twice because they were having "technical difficulties". I can't believe that they are still in operation with customer service like this. I never leave reviews but I am not exaggerating when I say this has been the WORST. I will leave multiple complaints on whatever sites I can; that is how infuriated I am.

I've been with them for 8 years. They have automatically renewed without my permission, double charged me for 6 months for a car I no longer owned and it took 3 hours to get that corrected. I renewed for 100 back in March. Bought a new car in June and switched the service over. Now that it's been 3 months of the free service for a new car they want another 32 dollars even though they admit I still have 9 months left in my subscription. The man who spoke very little English was extremely rude and continued to interrupt me. I finally hung up after he did it a third time. This company is scum hiring the lowest paid workers possible with the least amount of English skills or understanding of basic customer service.

In May of 2015 I bought a new car and it came with a free 3 month trial for SiriusXM. At the end of the trial which was in August 2015 I took a subscription for $99 for one year. This August I get a bill from Sirius for $229 automatic renewal. I wasn't aware that it would automatically renew let alone that it would be more than double what I originally paid. I called SiriusXM to cancel my subscription because I refuse to be gouged. I spoke to a man who could barely speak English. He refused to cancel my subscription. He kept offering me different deals. I kept saying "I don't want any deals I want to cancel my subscription."

NEVER GIVE SIRIUS YOUR CREDIT CARD NUMBER. EVER! I have had numerous Sirius subscriptions. I have 2-3 vehicles at a time, all of which have Sirius radio. And I get new cars every 3 years. So I have a lot of turnover. Years ago when I gave Sirius my credit card number, Sirius helped itself to renewing even after I wrote and called and asked to cancel. I indicated I had sold the car and have a new vehicle with a Sirius subscription. Made no difference. Sirius helped itself to my credit card number. I had this happen twice. I had to cancel two cards to get it to stop.

This is undoubtedly THE very WORST company I have EVER dealt with in my life. Honestly, I don't have the energy to write what would be the very worst review possible. It would take forever to list all the problems I have had dealing with this company. I'll summarize very briefly - been over billed, overcharged - charged for renewals I did not authorize and more. I've had someone else's data and credit card information populate on my account. I've had 2 vehicles show up on my account that I've never owned (never owned the brand of car either).

I called SiriusXM Satellite Radio to cancel service before the MANDATORY 'auto renewal' was due. I was 'disconnected' from the first representative AFTER I told her that I wanted to discontinue service - coincide? I think not!! When I called back the second representative could barely speak English. She took all of my information in order to cancel service then put me on 'hold' while the confirmation number for the service cancellation 'loaded' on her computer! I am retired so I could outwait her any day! I was on 'hold' for 15 minutes - it took that long for the confirmation number to load! Never again will I do business with SiriusXM Satellite Radio!! P. S. the service is WAY overpriced!!

Worst company to deal with. The lie and they steal. Just got charged AGAIN after I had told them to cancel. So called today and got some guy who speaks no English. I ask him to cancel. He offer promotion. I said, "Not interested", so he offers another promotion, told him, "Not interested, please cancel", then another offer comes. I finally get angry and tell him to cancel now, full refund or I will deny the charge with the credit card company. Bottom line is, I am going to the CC company and denying the charge. This company should be investigated by the FCC for their practices.

I have been a customer with them for years. I like the service. I have a lifetime subscription on one of my radios, which I have it attached to a plug and play radio. I have purchase 2 new vehicles in the last three years with a complimentary subscription. Since they have expired, I renewed both of them. We had issues with the dates and combining the two so I can get the multi radio discount. So I called them direct. That is where the problems start. I have read other reviews and it seems they have a lot the same issues. I could not understand the person, and when he would answer me, it was a "canned" answer to what they thought I said. I ask to speak to someone else, and the same thing. I also spoke to a " supervisor " who was a little clearer on the answers, but I have still not resolve some of the issues.

SCAMMED INTO A SIRIUSXM PACKAGE THAT I DID NOT WANT. A SiriusXM representative called me about a month ago asking if I wanted to renew my service after the free trial. I told her "No thank you" several times. She renewed it anyway without my permission. Sounds illegal to me. Now I'm getting billed for a 6 month package & Sirius refuses to remove the charges that they fraudulently charged me for a service that I declined which their representative signed me up for against my wishes.

My recurring payment method had expired, so I called to update it. The guy was tough to understand, but we managed. Fast-forward to him taking down my payment information. As soon as I give him that, he asked, "And for security purposes, I have to ask you, what is your relationship with David?" I said, "He's my husband." (He's the main account holder.) The customer service guy says, "And I assume you are happy with him? Is he a good man or a great man?" What? It's kind-of funny but kind-of weird. I said, "Yes." He said, "You are a lucky woman." What the hell?! Super weird. Then he tried to sell me a new radio for another car, and launched into this sales pitch, and goes, "Let me go ahead and get this radio shipped out to you..." And I had to interrupt him to tell him that we're not interested. It was just a weird experience. The guy handled my issue promptly.

My experiences have been described many, many times on this site. Non English speaking people answer the phone. They cut you off if you request to cancel, then continue to bill you. Absolute worst company ever - comparable to AT&T if that tells you anything.

You notice the there is NO ability to disconnect service on the web page. Their OLD tactic of FORCING you to CALL them is **. I have contacted support THREE TIMES for a cancellation of one of my radios due to the selling of a vehicle. TWICE - as soon as I mentioned "cancel", they asked for my information and was disconnected. This last time, the individual stayed on the line and took care of my needs. Not really sure what tactics are being played here, but I do NOT appreciate being hung up on.

I am on a free trial which came with my new car. Just got a package from SiriusXM suggesting I might want to get their apps to allow me to listen to their radio on my iPad and iPhone. I was curious and followed their link to their website but was then asked to create an account (which I thought I already had given that I received an account number in the package sent to me) but tried to establish an account. This led to an hour of repeated 'reset your password' instructions, two phone calls to people who had no clue how to assist. If this is a sample of their 'customer service', I don't want the product.

Well you can do just about anything on their website except cancel. They get you on the phone to cancel and try to sell you a new unit or service you don't want. Good luck with not giving them a credit card number. They will continue your service and expect you to pay for a car/service you no longer own. Each time I deal with them it gets ridiculous. I would rather deal with comcast than these shysters.

I have been a customer of XM since 1995, yes 1995 when you had to have a special adapter to listen in the car. We have paid our subscriptions on time every month for 21 years! I had the misfortune of losing my debit card last month and received a notice that my service will be turned off shortly because the card we have on file has been reported lost or stolen and I needed to update my card. OK sounds easy enough right? So I called this number 1-866-255-9767 and spoke with a nice young lady named Carrie. She told me she could help no problem.

Unbelievable!!! THE worse company to cancel a subscription!! They sent me a promotion: 5 months for $20. Told them I would sign up if they set it up as an automatic cancel after 5 months. Got the confirmation # that it was set up to cancel after 5 months. Just got my credit card statement and those ** charged me 3 months of Sirius radio after the 5 months expired. They had NO authorization to do this! When I called to complain and ask for my money refunded, they had the audacity to try and sell me a new promotion... not once but 4 times within the conversation! I told them that I would NEVER do business with them again! In the end, and with much persistence on my part, they are refunding the charge to my credit card. I feel badly for people, like senior citizens, who don't know they have every right to complain about situations like this and to demand their money back.

Same story as everyone else. Told them to not renew but they did. Got bill and called right away. Endless bla bla bla to finally let me cancel. Tried to then charge me a few more bucks. Really??? I guess they don't want repeat customers. What a joke. Sent complaint to FCC. Join me and maybe FCC will actually do something worthwhile for once.

Agreed to try a digital radio for home after being offered a free radio with a six month contract at $9.99/month with the assurance service would end after six months unless I renewed the contract. I was billed $15.99 + taxes for a total of $18+/month. Called to ask about the bill and was told I was wrong. They did not offer me service for $9.99/month and they would not adjust my bill. They did offer to have me call the original sales consultant and discuss it with them, but to do that I needed to tell them who I talked to. (Funny, I forgot to write the name of the sales person in my diary for easy recall! How stupid.) So, after lying to me they called me a liar. Worse, after month six I was billed for a seventh month, contrary to our agreement.

I have been a loyal customer of SiriusXM Satellite Radio for several years. I have always paid my bills on time. I decided about 6 months ago that I no longer needed the subscription and I wanted to cancel the service. I called and tried to cancel the service, but it took forever and they kept offering me new deals and trying to give me a new offer. Finally I accepted the offer and paid for 6 more months, but I deleted the credit card number and asked to not be renewed after the six months. They seemed to agree... Today, I got a bill for more than $100 and I called them to see why I was being charged. They did not cancel the service and they were charging me for the next month. I had to jump through 20 more hoops and spend 20 minutes on the phone to finally get my service canceled once and for all.

No matter when I call, the person on the other side of the phone cannot understand nor can I understand them. They constantly bring up my old accounts with my old cars no matter how many times I tell them I no longer have these cars (for years)! They screw up the billing and take money they are not authorized. TERRIBLE!!!

I noticed a $19.58 recurring charge on my bank statement from SiriusXM that I did not authorize on 8/23/16. We had purchased a new vehicle with a 5 mos free Sirius package. The promotion ended and we did not renew. They found a card on an old account and renewed without our knowledge. After 2 hrs on the phone trying to cancel this unauthorized renewal, they stated I would receive $17.50 on my card. When I asked why we didn't receive the full amount, they said it was for 3 days use. I demanded the full amount and she continued on giving me different offers. I declined and will no longer use Sirius. They also told me that a charge was on my husband's business card for $73 on a remote radio. He had not used that radio in over 10 years. He will be dealing with this. This is a fraudulent company.

In June 2016 I called to "cancel" my account with SiriusXM, I explained that I did not care for the service. The customer service rep said they would give me a month free, I made it very clear that he could give me a month free but it was not going to change my mind about keeping the service and at the end of the free month I wanted the service canceled. "Okay" he said...

I'm not sure who I need to speak to but after speaking to three account reps. 2 Listener Care reps last night about an unauthorized charge to me I would like for this email to go to someone who can actually say anything but "I'm sorry for the inconvenience!" The issue: I purchased a new F 150 from the dealership I work at as the Finance Manager. I received in the mail the "early bird" offer to continue my service for 6 additional months for $29.94. As I spoke to account rep during this process it showed in my sign up email I would be charged $61.44. I told him that was incorrect and he agreed! He ASSURED me I would only be charged the $29.94 amount of the offer for 6 months. However, I was charged the $61.44 and it was withdrawn from my account without my authorization. This is a serious issue regarding inaccurate and may even be illegal (my attorney will determine this) actions on behalf of Sirius XM Corporation.

We purchased a Jeep three years ago, when the free trial period ran out these people called, a lot. At first we politely asked them to stop. They said it would take 10 business days to put us on their "do not call" list. They would call, by day 8 or 9, and we would get the same story. Then they started calling every day, sometimes twice a day. Finally, I told them I was going to my attorney, and emails them a copy of the FCC's rules, regulations, and fines, along with a list of times, and days they called. They stopped. Fast forward three years, we bought another Jeep, guess what the "free trial" is over, and they are calling again. Twice in two days. I blocked the number day one but somehow they got around it and called again. I didn't use it when it was free. I'm sure not going to pay for it. I shred everything they send in the mail. They just can't take a hint.

I had paid my renewal in July of 2016 thru my bank account. When I turned my radio on (8/23/2016) I said my account was not active, and to call. So I called and they told me they would not turn on the radio until I agreed to pay a much larger amount for 2017 with a charge card. I told them I would not agree to pay more in 2017 with a card. They said they would credit to my charge card, which I did not use, and I told them no, I want a check like they got from my bank account. They say it will take 7 to 10 days to get a check made out. I have been with them for years and this is how they treat their customers. Well I am dropping them and using my flash drive for music and my cell for weather, directions and sports. AS FAR AS I AM CONCERNED THEY A RUNNING A CON GAME!!!

If you are thinking about subscribing to SiriusXM, keep in mind that it's a one way street. You can enter, but you can't leave. Look closely at their website, you there is NO cancel button anywhere. You MUST call them to cancel, and let me tell you, it's not a pleasant experience. Plan at least an hour to be on the phone with them.

Sirius charges an 'invoice fee' of $2 whenever they send a bill. This seems to be an attempt to get the consumer to have a credit card on file that they can charge for future payments -- which I am not willing to do. I am not aware of any other company that charges to send you a bill. Often the bills that they send are for small amounts (my current one is $5.67 before adding the invoice fee), because they miscalculated the original bill - not my fault. They should stop this policy and return the invoice fees that they have collected.

Knowing how auto renewal companies work, I refused to give Sirius a credit card and insisted they send me an invoice when time to renew. On the invoice and the payment check I wrote not to auto renew without contacting me. Well they did and sent me a bill for a huge amount I didn't agree to. I returned the bill with a cancel notice and called the company. The agent I talked to said she couldn't cancel my account even though she had my account right in front of her, that was a different department. Now I am getting harassing e-mails that I owe them money. Sirius has been sued and lost for what I consider criminal practices. Why hasn't the FCC or someone shut them down?

My XM radio dies after five years. I called on July 19 to discontinue the service and the customer service rep offered a new radio. It would arrive in five business days. On August 3 I called XM and they determined that the radio had been sent to the local post office with no address identified. They apologized and offer to resend it. On August 11 I called XM again and asked them why the radio has not arrived. They told me that there was no record of my August 3 call. I told them to cancel the radio since I did not want to be bothered anymore. On August 13 I looked online and the radio that had died on July 19 was still listed as active. I called XM again and asked why the service was still active. They had no explanation. I again asked for the service to be cancelled and a refund issued. On August 16 I am still waiting for the credit card refund to be issued.

SiriusXM does not even deserve 1 star! I will NEVER use their service again. Absolutely the WORST customer service experience ever. All I wanted to do was cancel my service two weeks ago, spent 40 min on the phone, thought my subscription was cancelled and come to find out today, instead of canceling it, the customer service rep actually renewed my service at a promo rate without my authorization. Just received another bill in the mail and had to spend another 45 min on the phone attempting to get the service actually cancelled. I don't know how this company is in business. I will NEVER recommend this service to anyone I know. I wouldn't take if it was free. Disgusted!!!

Dear God, what a zoo. I just wanted to add a radio/vehicle kit. I logged onto the website and found they had never consolidated mine and my wife's accounts as confirmed by them and that she owed another $199. First call yesterday to Philippines Customer Care and she was unintelligible. So today tried live chat and "Pete" and "Logan" in the Philippines were totally confused. But then I saw the $199 charge disappear. But we are still in arrears as check takes up to ten business days to clear. Heck with it, I won't order another radio and will just be happy to consolidate accounts somewhere in the next few months. Hey, nothing against Filipinos, it just that SiriusXM is a dreadful company. Avoid them. BTW, the "Corporate" phone number found on the web is voicemail only. Seems like they know the problem and just want to hide. The more I think about it, I may just cancel all at the end of the year. What a PITA.

When buying a year subscription a good way to lose customers is to charge them a $20.00 fee for changing signal to another radio. This is ridiculous! I doubt I will be a returning customer because of this.

Like others who have called to cancel service I received the exact same treatment; it's obvious that they have "programmed" everyone to respond without diversion! After explaining that since we moved and retired we would no longer be using the car for long trips, and never use it for the short drives within our town, and also because we are now on a fixed income. I was told that they had a special plan for people like us and the yearly rate would be $99 instead of the $437 for 2 years which they were about to bill me (the previous bill was $324 making the increase $113).

I chose to cancel our current subscription. Since then I have been called almost daily for 2 weeks about signing back up. I have previously stated I wasn't interested and asked to be removed from their call list. Considering we are on our state no-call list and we are no longer customers, they shouldn't be calling us anyway. The caller today became quite rude when I made that request again. She informed me that she checked my account and I had never previously requested this. She refused to let me speak. She demanded that I give her my phone number in order to be removed from the call list. By this time I was feeling argumentative so I asked why I needed to give her my number when she just called me.

I HATE SIRIUS! You want to advertise a commercial free yet after every stupid song there's 20 second commercial telling me how it's a commercial free radio! THAT'S A COMMERCIAL! If it truly was commercial free and played only music I would pay the full rate!!! In a heartbeat. But it's not. It's equal to having normal FM radio. I'm not paying 300 a year to have normal radio. I'll spend extra on my phone plan to stream instead. I get raped by advertisements, email and regular mail! I'm SO DONE! Stop!

Undoubtedly, the most frustrating, aggravating, annoying experience ever. Cancellation of service should be a simple task. Unfortunately, it was just the opposite with Sirius. Irish in its call center repeatedly tried to "sell" me on different plans reducing rates. After 5 minutes of saying NO and she wasn't getting it, I asked to speak with a supervisor. She would not transfer me saying they would be giving me the same information. Simply stated on several occasions throughout this conversation, I wanted Irish to terminate service at the end of the payment term (October). Once again, she tried to run through the whole litany of options again.

Within a couple of weeks after buying a new car, calls to my home began. One call I asked not to call anymore and hung up. Calls persisted almost weekly. I contact via chat and email and asked for acct number, address and ph number. I made it clear I tossed any Sirius in the garbage the day of possession as I wasn't interested and supplied my phone number requesting to not call. Then I get an email requesting to set up an acct to help with my concern. Seriously wtf? Needless to say I shot off more emails including stating I bought a car not for IMO crap. After a while they finally figured it out and put my number on the Do Not Call list. I contacted my car manufacturer to let them know what a joke it has been.

The worst "service" and "customer reps" imaginable. To anybody that is in a temporary free contract be ready for the pushy salespeople that are about to greet you when you renew or try to cancel. I've loved having Sirius for years but finally was pushed to the brink and I just cancelled my Sirius radio yesterday. Back story - 8 years ago I buy a Jeep that came with Sirius. I loved all the channels and especially the NFL channel. They used to charge me automatically for the entire year but when I switched over to a monthly because I knew I was going to sell the car. I end up getting another jeep that comes with a free Sirius radio service for a year.

I bought a used 2013 GMC Yukon. I was told about a 3-month free trial of XM. I did not get it. It was not on and I knew that it may take some time to set up. That happened with my 2008 Tahoe when I bought it used. Well I got a notice in the mail that our trial was coming to an end. Well I call so-called customer support. They told me there is nothing they could do to help me. NOTHING THEY COULD DO? Well there is something I can do. Not get your service. Thanks for the 1 week trial.

I purchased a new Chrysler with live navigation for 5 years. The Live navigation was turned off by SiriusXM without any reason. Call and was put on hold. Finally told the car that has the subscription for which I paid for was not my car. When asked about the car that was getting the services I paid for was told that they could not provide that information to me even though it was on my account. I have had the car for 15 months and now no live navigation. Will be going back to the dealer on this.

Sirius charges you every three months after the open period. They do this to make sure that they get 6 months worth of pay without your approval, and so that the customer will not notice this charge until they have billed for the 3 months and then when you cancel you have to pay them an additional 2 months. I had to call them three times to cancel and it took 45 minutes to complete the process. The customer service assistants were horrible and they refused to give me a cancellation number. They kept on pushing their service. I can only imagine what this company does to customers that do not speak the language or that are elderly!

I spend money for this service on 3 different vehicles and have quite a few dead spots in all three when traveling. I like 60's music the most but there seems to be more personalities and ego trips from people like "Uncle Brucie", If I want to listen to this junk I could get it for free with standard radio. Once my subscriptions are over I am definitely not going to renew. I no longer see any reason to continue with this poor excuse for pay radio!!

In 2008 I was persuaded by SiriusXM to buy a lifetime subscription to their Satellite Radio Service. The bait was paying them for the lifetime subscription would give me two (2) separate radio connections for life for the price of one lifetime subscription. What I was told at the time was we would continue to have SiriusXM on our new motorcycle and for another motor vehicle or home receiver that we could connect to our stereo system. Never did get around to buying the home unit but did buy a new Chevrolet COLORADO that has a satellite radio. I contacted Sirius only to be told they no longer honor my two (2) connections lifetime package but I can transfer my current connection from our bike to the truck for $75.00. Why hasn't some enterprising attorney taken this 'not so reputable' company on? Their contracts mean nothing. Count me as another dissatisfied customer that will never pay Sirius any more money.

Bought a brand new Toyota 2 yrs. ago and activated the free trial. When the trial was over, they gave me a good deal to keep the service without ALL of the stations. This suited me fine as I only listened to about 4 channels anyway. I decided to keep the service as we were going on a summer road trip & thought it would be nice to listen to music without all of the commercials. I was so disappointed that the radio constantly went silent for minutes at a time!

I can not get a signal and wanted to cancel. Was on the phone for 3 hours! First it is hard to understand them, and they had to go over their written script each time. I gave my contact info to 7 different people trying to cancel my subscription. When I finally got to the email cancellation number she said it would take a few hours before I received an email. The bank credit would take 7-10 days for the credit to leave Sirius and go to my credit card. EVERYTHING WAS SO HARD AND TIME CONSUMING. HOPE THEY CHANGE THE SO-CALLED CUSTOMER SERVICE. IT STINKS!!!

SiriusXM auto renewed after I asked them to cancel. What a horrid company. Will never do business with them again. Yes, it was a small refund; however, the point was they took the money out of my account after I told them several times I would not renew. Once legal action was threatened, I received a full refund.

I just purchased a vehicle that came with Sirius/XM - my husband has always had it in his car - and when we traded that in to purchase my vehicle, he even got an XM radio, so he wouldn't miss his favorite channels. Can't say I had the same experience. Sure, I enjoyed hearing my favorite bands, and they have a fantastic variety of channels. However, when my free trial was coming to an end... they called and said I can keep all the same channels I have now, through December for a special rate. Well, the trial ended, and I lost Howard Stern. That is NOT what I was told - having a prior career in radio and now 15 years in Marketing - I like what I like, and being given sleight of hand, or should I say slight of stations - is not ok. C'mon Siriusxm you know better! Slick how it's in the bill but it was NOT what was told to me on the phone - thank goodness it was emailed and I kept it!

I bought a new Toyota Tundra which came with a free trial subscription of XM radio. Once my free trial was over I paid for a five month promotion. Once the 5 month was done they automatically billed my credit card without my authorization. So I called to clarify things and was given the runaround. When things were finally clarified I went online to purchase a 6 month plan. BE CAREFUL WHAT YOU READ. Long story short call and clarify what you're getting internet or vehicle and make sure it's exactly what you want and do not authorize them to take money from your bank card!!!

I bought my car from a used dealer in June of 2015 and my car came with Sirius XM radio. At the end of the trial period in Nov, 2015 I called Sirius to set up my account. At that time I was told my car qualifies for a 2 year trial period of XM radio free of charge. I received an email confirmation that I would have a free trial 11/05/2015 - 11/05/2017. OK, great! Then beginning in May 2016 I received a late notice from Sirius stating they needed an updated credit card number. I called and spoke with a rep in the Philippines and he said, "You don't qualify anymore for a dealer rate." That is all he said. I told him I called Sirius in Nov 2015 and that is the offer they gave ME, not that a dealer gave me. He just kept saying that he could offer me another deal. I requested to talk to someone in the US and he put me on hold and then the call dropped. In the meantime, this customer service agent also turned my radio off.

Tried to cancel Sirius radio service in 2011 on an old truck that I stopped driving. I thought that the service had been cancelled, until today. About 2 months ago (May 2016) I decided to cancel ALL of my satellite radio subscriptions. I called and went through the agonizing process of deflecting sales pitches, double-speak, transfers, etc. and finally got them all cancelled - or so I thought.

I find it interesting that a young company offers lifetime subscriptions with 2- $75.00 subscription transfers to a different radio and when they make it big, everything is forgotten. One time they tried to disconnect me saying I didn't have a lifetime subscription. Excuse me paid +600.00 what was that for? Now that I want to transfer to a different radio it's no can do according to SiriusXM. I was told to email some customer service link on their web page... no answer from them. I said it before, I'll say it again. SiriusXM is a bait and switch operation. Shame on corporations that abuse customer contracts.

I was worried that it would be a hassle cancelling my account but it wasn't. I was thinking the period was a normal 6 months for $6 but it was 5 months for $6 so I was confused when it was time for the new subscription rates to kick in. So here I check it the day after my credit card was charged for the next period at full price of $15 per month which there is no way I am interested in that so I called to cancel immediately.

For the last 10 years, I have subscribed to Sirius XM radio for one vehicle and pay them monthly online. Recently, we purchased another vehicle and made a decision to add XM after the three-month trial period ended. We started receiving invoices for each car separately, which included a $2.00 invoice fee each, besides the services fees (royalty fee) and actual charge for the service. I called Sirius to ask why were they invoicing me when I never requested an invoice.

I noticed today, (about a year late), that I was still being charged for services that I cancelled back in May. However, my radio was turned off at that point. I sold the truck in October (at which time, the radio did not work). Because I get my cc statements online, I did not double check the charges. So, for 10+ months, I have been getting charged for a service that was not active. I call to cancel and get reimbursement; I sit on the phone forever listening to them wanting to sell me everything under the sun - all the while, avoiding my issue. The lady says she can only reimburse me what is left on this month. I said I want to talk to a supervisor. So, she puts me on hold for about 2 minutes. I'm sure it was so she could tell the supervisor the situation. She finally comes back on the line with the excuse that he is busy and cannot talk. I said "Fine".

I escalated once again into SiriusXm through their online escalation process and it WORKED. They called me back within 48 hours or less and renewed my lifetime subscription. It is only good for as long as I have this new truck, but I am happy, nonetheless. The lady that contacted me was very courteous and professional. She renewed my faith in SiriusXm.

Went through Sirius XM facebook. Posted on their wall. Was asked to contact them via Direct Message. Provided my account number. All services restored, a refund for unnecessary charges and a phone call confirming everything was corrected. The customer service was super quick when social media was involved. I am happy with the outcome.

First off, what does it take to talk with someone from the U.S. so I can understand them. I have continuously tried changing my billing cycle date, which I have been told numerous times how to do it. Call on that day, when I do I am told they cannot change the date. IT NEVER FAILS. I have paid my bill in FULL to find out when paying the next month they add on money, hidden fees they cannot explain, nor remove, REALLY!!!??? On many occasions I tell them, "ONE TIME PAYMENT ONLY."

I called to inquire about my expiration date for my radio satellite service. Omg... The first person I was connected to, couldn't help me in her department. She took all my information only to transfer me to someone who background was so loud and annoying, the lady kept saying "Sir I can't hear you." I said "For one I'm not a sir, I am a ma'am" then I told her "Your background was too loud"... and I refuse to keep yelling so she could hear me. Not to mention the thick accent. I became frustrated now. I hung up and redialed again. The guy asked me questions and kept overtalking me, and cutting me off, speaking before I finished my response. My account is paid in full and does not expire until September 12 2016. Highly considering canceling this service at the end of my agreement. This is not the first time. I've been with them for 4 years. A mess...

I cancelled service on Jun 1st. On June 9 I got a bill for 175.00. I called again to cancel service and am still holding after 30 minutes after asking to speak to supervisor. I always get poorly English speaking persons and they don't seem to understand what NO means. I told Teddy many times I don't want the service because of poor signal and I couldn't afford it. He kept repeating how he could save me money and send me new radios. I told him NO repeatedly. He couldn't hear me saying no but said if I continuing using profanity that he would hang up. I don't normally use profanity but after all this I resorted to it.

We received a notice that we need to pay XM Radio who has charged a stroke victim for services not rendered. He had a massive stroke in August 2015. He has not used XM Radio. They have been charging his account that he has not ever used since August. He requested a refund. Told by Sirius/XM Radio to call bank to dispute charges. There was nothing they could do. This is not the right thing to do. It is like the reach into your pocket, take your money and not held accountable. Not their problem. This is not a company to deal with. And, never do auto pay. If something happens to you they will charge until you prove by death certificate that you have passed.

I have 3 accounts with Sirius - attempts to combine proved to be impossible after an hour on the phone. I recently tried to cancel accounts after 6 pm but the various personnel I attempted to speak with only handled renewals (cancellations only handled during business hours at a secret number). It took 45 minutes and 3 reps to come to this conclusion. I was once addicted to Sirius but have discovered regular radio is not that bad - you don't have to deal with this joke of a company who puts customers dead last. They make cable and phone seem downright helpful and charming. Run away fast!

Called them in May to confirm the end of my subscription May 22. After seeing billing statements from other friends who had subscribed for years, I knew the renewal price to me was outrageous. The gentleman I spoke with had difficulty speaking (and perhaps understanding) English. I specifically stated if they could not honor a better price, I wanted my subscription to END May 22. He confirmed, and ended the call. When I called today, I found out he was to transfer me to another department to confirm the cancellation. That never happened, nor did he offer.

In December of 2015 I decided to cancel the service on one of my vehicles. I called to do this and was answered by someone with a heavy accent and I was never able to communicate successfully with them and at length, I finally decided to cancel my service entirely. Not knowing if I got my message across I also called my credit card company and asked that Sirius Satelite be blocked from my account. Good thing I did because on 6-4-16 I received an e-mail from them saying they were unable to collect from my credit card company and they wanted me to contact them to make arrangements to pay them.

On May 5 I renewed my service as all-access - internet & auto. June 2 they disconnected me without warning. Called Customer No Service and they couldn't find my record of payment, even though I was looking at the receipt from them sent to me May 5 by email! Spent total of one hour on phone with them (by Skype from overseas) - finally - after the grand run-around - I decided to try again the next day. Called the following day - "cancel everything - if you can find it" - oh they said "you have all-access - not anymore." I'm done. This isn't the first time I've had problems with them but I suspect it will be the last.

In April, 2016, I got an email from SiriusXM radio asking me to update my credit card information - says my card expires at the end of April. I ignored the email because I had no intention of continuing with their service. The vehicle I leased did not come with SiriusXM. Therefore they sent me a refurbished unit which cost me over $200 to install. Had installed. It worked for two or three months and then quit. In the meantime my husband became sick with terminal stage for lung and brain cancer. I did not contact them to try to get another radio because my priorities were with my husband. My husband passed away a year and a half ago. When I did not respond to their email they took it upon themselves to bill my expired credit card. They did this on May 6, 2016. I was furious and contacted that the bill was for $217 for the year.

I have had both Sirius and XM (now joined) in two of my vehicles for a few years. I have cancelled in both vehicles and I will tell you why. I am 62 years old. Back in the 1960's AM radio exploded with the fantastic music that came out during that period. The biggest problem was the large amount of advertising. The other problem was the stations started to play the same songs every day, at the same time every day, you could set your watch by it. The repetition was terrible. Along came FM radio. It grew by leaps and bounds because there was very little advertising and they played the obscure music that AM didn't play. Go ahead 35 years and now FM plays the same songs every day, at the same time every day, and the advertising is mind numbing.

SiriusXM is hands down the greediest company on earth. After having issues with them automatically charging me I made a note in my phone to call and cancel on the day that I was instructed to do so. I wake up this morning to find out that my card had already been charged at 6:30 this morning. Funny how they are so fast to take the money out but then we have to wait for the refund. I know many other people who have it set up so they have to authorize their transactions but weren't willing to do that with me. I called to cancel and the incompetent person who answered hung up on me forcing me to call again and have a 40 minute wait time.

I am very dissatisfied with this company. As I am reading the reviews I realized this is a popular trend with SiriusXM Radio. Customer cancels plan, but account is still charged. Practices of this kind will lead to loss of customers. I cancelled the plan back in March. Of course today my account was billed. Called the service department, no record of cancellation. Needless to say I am forced to continue the service another year. Original charge of 225.00 for the year service - a ripoff I might add. Now I am in a year promotion for 125.00, so I am suppose to get a credit for the difference.

I had SiriusXM for about 18 months. The subscriber rate took a very large increase when renewal rolled around. The renewal rate was $18.88 per month. I contacted SiriusXM and told them I want to cancel. I was put on hold for an extraordinary long time so I eventually disconnected. I proceeded to contact them two more times. Each time I told them I wanted to cancel and they immediately disconnected. It is obvious they have low promotional rates to lure in customers. Their prices become outrageous after the initial promotional rates expire.

Cancellation of service July. Because my new car no XM.. Service Rep talked me into getting a XM mobile radio free of charge, just pay shipping.. Told him I'll take the radio. Paid for the shipping if it's not too much to put into my vehicle.. I will call back and turn back on the XM.. Because they would have to do more work than I wanted for my vehicle (LEXUS) and the eyesore of the device - I never got it installed.. NEVER CALLED XM RADIO to have service switched back on. Little did I know they where charging me every three months $54.. Never saw the charge because I use that card a lot, so $54 was not out of the ordinary for my monthly credit card bill.

Called today to cancel... original bill was 277... by the time they were finished, bill was down to 105. I still wanted to cancel and I was placed on hold and then disconnected. This took 20 minutes. Called back... same story. Then I was transferred to someone to close my account and after lots of different offers, I was told it would be cancelled but I still owed 20.00 due to the account auto renewal feature. I said I wouldn't pay the 20.00 and was placed on hold and then finally was able to cancel SiriusXM after 35 more minutes. This shouldn't be that hard.

I renewed their subscription for 6 months on 09/02/2015 to 03/02/2016 for a promo offer of $30 after which my radio showed only the preview channel. Then on 05/09/2016, I renewed it again for $30 and the radio should have been active from 05/09/2016 to 11/09/2016. Today I see that I still have an amount due that I should pay for the radio to be kept active. I contact them and they tell me it was charged as I had some amount due on the account. On further inquiry, it looks like they renewed the subscription automatically at $104 for 6 months (I will not even touch Sirius XM at $17.30 a month) and I had a pending amount due.

This is from live chat with NED at Sirius Radio this morning regarding subscription to their service. I have a transcript if anyone wants to see it. Background: I bought new car and keep getting SIRIUS promotional offer in mail: "GET YOUR FIRST 6 MONTHS OF SIRIUSXM FOR $30." I contacted NED via live chat regarding terms because letter has no contract terms printed except $30.00/6months. Save 69% currently $15.99 month. According to NED it's actually a little less than the $30/$15.99. He said the offer was I think $29.85 for 6 months then $13.99 for each month thereafter. Already, contradictions... so, I am a little skeptical. I asked about additional fees: NED says "Yes" there are additional fees including a royalty fee around 14%. I also assume there are FCC fees but forgot to ask. So, that puts the fee around $20.00/month according to NED, per transcript.

I love SiriusXM programming for a number of reasons, namely because I love having radio everywhere I drive. And I love not having commercials. There is also a great variety of choices so I always have something to listen to no matter what I am in the mood for. Their customer service is very lacking however, when I add a radio they charge an activation fee which they apparently can't waive unless I ask to speak to a manager. And they charge a lot for programming which they can also discount, but you have to specifically ask for it by saying you will cancel.

Terrible. My top of line radio failed after a couple of years and they tried sending me a downgrade much cheaper radio. I called customer service and first landed in the Philippines were they were not helpful or knowledgeable at all. I asked to speak to someone in the US and they transferred me to Guatemala (I am not kidding). As I refused to accept the downgraded radio, she put on hold to talk to her supervisor. I was on hold for 1 hour and 20 minutes (I am not kidding). Never received a comparable radio. The service is awful in the car. The technology is weak at best. I only reason I subscribe is for Howard Stern. The rest of the stations are all garbage! Stay away!!!

I purchased a New 2014 Jeep Patriot in May of 2014 that came with a one year subscription for Sirius Radio. Just prior to my year the company started sending me bills. I did not want to subscribe so I did not send in the payment. Soon I was hit with a number of calls from the company offering me a lower fee to "try it out". I accepted this fee. I made it very clear that I in no way was interested in a "renewal subscription" and in fact specifically indicated that the payment I was making was a one time only authorization. The company got me to agree to a six month deal.

I got a free trial from 5/18/2016 thru 5/31/2016. On the 18th I got my free trial then all sudden my am/fm radio won't work. I called then it all of sudden started to work then about 4 hours later my am/fm radio don't work again. I think they are forcing me to listen to their satellite radio instead of what I want to listen to.

I can not get them to cancel my service. I paid my final bill when the service was shut off. They continue to bill me for a YEAR'S SERVICE. When I call, they tell me the service was not disconnected. Instead of accepting my cancellation and refusal to pay for services that were not made available to me they turned the service back on and refuse to turn it off!!! They argue that the service was never shut off. I don't want the service or the year's bill and don't know how to get them to cancel my service. They are VERY RUDE. DON'T deal with this company!!!

This company took a debit of $112 from my account without permission. When I called them they supposedly corrected the problem with my bank. I seen the credit come through but then two days later they charged me again causing me an overdraft!!! Stupid stupid!!! I cancelled my service.

This is the worst company I've ever dealt with. I echo the previous commenters here and will never do business with Sirius XM again. I've asked them to remove me from all of their emails and mailings. Let's see if they actually do it. The aggravation that I've gone through with their "outsourced" offshore customer "no service" is beyond understanding. Just read the other reviews of this company. If you still decide to do business with them then it's to your own peril.

Received an offer from Sirius for a renewal on my 2012 Chrysler 300. The letter had my car year/make/model and ESN printed on the offer. Come to find out the ESN was NOT my ESN AND they had ALREADY renewed my radio for another year (different ESN). Talked to 3 service reps over the next hour. Repeated myself 3 different times. Had they not printed my car year/make/model on the offer I would have discarded it. Sirius appears to be using deceptive billing techniques to collect money on radios customers don't even own. What kind of business is this? I've paid annual subscriptions on TWO radios and now they bill me for a third radio I DON'T own and make it appear that it is the one in my 2012 Chrysler 300. If you can live without Sirius stay away - your life will be better!

On November 3rd, 2015 I called into Sirius XM Listener Care as I had NEVER opted into automatic bill pay and my card was charged causing my account to over-draft! After hundreds of dollars in over-draft fees and speaking to SEVERAL people in Listener Care, I was refunded the money that was taken out of our account and offered 6 Months of free service. It was at that time I was convinced that Sirius XM really valued their paying customers, and that they actually valued my time as well. During that call, I requested and CONFIRMED WITH MORE THAN ONE CUSTOMER SERVICE AGENT that:

I listen almost exclusively to Symphony Hall on SiriusXM radio. Further, I have created what is called "My Symphony Hall" which allows me to select, generally, classical music of a particular type, e.g., symphonic; period, e.g., Romantic; and lesser or more well known composers. For the most part, "My Symphony Hall" leaves much to be desired. Frequently, the online access will fail to complete a music selection, such as a symphony. Instead of finishing the entire symphony of, say, 45 minutes, the online access will stop at, say, 25 minutes. It may or may not begin yet another selection. If it does begin another selection, it may or may not finish it, such as what I just described.

They charged my account then said that they didn't... They charged me different amounts for the same account... They seemed to be totally confused and had no idea what they were doing. After an 90 minutes on the phone, I basically gave up.

I decided to cancel my Sirius account because the price keeps going up and I do not use it much anymore. I knew from previous experience canceling an XM account in another vehicle it would be a nightmare. I called and said I want to cancel. They went through their rehearsed script of trying to talk you out of it and giving discount rates. I was having none of it. Finally she said she would put me on hold and cancel the account. We got cut off. I was calling from a landline so I know I was cut off intentionally so the cancel would not go through. My plan was to renew in 8 days.

This is one of the crookedest companies on the market. They pressure you into renewing your service with them by telling you your subscription has automatically been renewed. The only reason they have such a strong hold on in-car entertainment is because Verizon does not offer unlimited data. If Verizon offered unlimited data being that they are the largest cell phone service provider in the United States, everyone would use their cell phones to get the same sports, news and music services from other online providers for free that they're paying ridiculous subscription rates to receive from SiriusXM radio. If Verizon ever offers unlimited data, that will kill SiriusXM radio.

These people are dishonest to say the least. They sent a renewal notice in the mail. I promptly called to cancel the services a few weeks before the renewal via the phone number on the card. All seemed okay as they verbally accepted and confirmed the cancellation. In April, we found a bill on our credit card for an amount larger than the renewal price listed on the card! This is a terrible way to do business. Never give these people your credit card. They are crooks.

I've had XM radio since it was provided with the purchase of a new car in 2010. It's a great service for someone who has a long commute time, but a frustrating service to maintain. Every year they try to renew me for an insanely high rate. Every year I refuse and cancel, then get a coupon in the mail for 80 or 90% off the rate they offered. When I finally had enough and cancelled for good, they charged me anyway, despite having a confirmation email, cancellation number, and having cancelled BEFORE the expiration date. When I called to find out what happened, they had no idea and assured me it was taken care of. I got a NEW confirmation email, cancellation number, etc...and still no refund. I HATE this company.

I have no problem with the radio service that was provided to me by SiriusXM radio, but I do have a problem when you agree to a 3-year contract and at the end of the contract they continue to hound you to commit to another three years and when you don't agree they simply charge your credit card. I bought a new car three years ago. My car is over 3 years old with only 10,000 miles on it, so obviously I don't spend much time in it now that I don't work. I cannot justify the expense of paying for an extraterrestrial service that I don't use. While I understand that all businesses need to reach out to current and potential new users in order to stay in business, I would never imagine a company resorting to charge you $436.40 on your credit card for a service or product without a consumer's authorization. Isn't this tantamount to fraud or is that theft?

Quickly, they charged my card that I was told was not kept on file for over two hundred dollars. I spent the last two weeks on the phone with over twenty separate people and a couple repeats. I was lied too, hung up on, and transferred over two dozen times. When I asked for an American on two occasions I got an Indian pretending to be American (it was obviously some ** pretending to be American). Finally I got Penny from Wisconsin, a real life US citizen. She processed my refund and removed my card from their system. I will never ever ever use them again. This new way of doing business in American is just disgusting. I really hope as a people we stop taking this garbage and return to a more sane way of doing business! My money is mine and I'll use it to support people who are honest and reliable.

I swore off SiriusXM once before because of renewal issues and shame on me I did it again. First let me state it's horrible at times dealing with those whose first language is not shared with me. That said while on travel I took the bait and signed up for the $29 6 month offer. But I did stipulate I did not want auto renewal. The agent said that was possible but I'd need to call back after signing up to cancel the future renewal. After accepting the $29 deal and a little procrastinating I did call back about 45 days later (Dec. 1) and canceled my auto renewal as well as I removed my credit card number from their account. I also asked for an email confirmation of our discussion which they said they'd send. An email arrived and I flagged it anticipating I may need it in the future.

What do I have to say about my experience with SiriusXM Satellite Radio. Well I have a lot but I will do my best to keep it short. The day I first bought my vehicle it was equipped with a Sirius XM Satellite Radio. I thought, "Hey, I can wait to subscribe, and get started with all the cool features in my new car!" I was wrong on this day to subscribe. I contacted SiriusXM Radio and inquired about purchasing a subscription for ONLY their traffic service, and nothing else. On their website, it stated that it was only about somewhere in the park of ten dollars a month, probably a bit less, and this is all I wanted due to how much I travel for work. Once I got my subscription I was excited to test it on my first road trip over the weekend. Got in my car, fired it up. Sadly it stated that I could not use any of the travel features due to the fact that I was not subscribed.

Despite the fact that my initial agreement states clearly after one year - "To continue enjoying SiriusXM once your trial is over, you can extend your service at any time by renewing online or calling SiriusXM directly at 1-866-484-7474", Sirius XM continued my service and charged my credit card without confirming with me for their premium package at $19.95 per month and additional charges totaling $22.77 per month. When I called to question this amount, the listener care rep stated that I had been paying this amount for months and should have noticed it. As a result, I cancelled my membership completely. As consumers we have several options for streaming music etc. into our cars. One would think that SiriusXM would be more competitive and appreciative of their consumer base instead of relying on them not noticing they were automatically renewed without permission. Beware and check with them after your trial year is up!

I accepted and charged one year plan for $89. They added 30% for their unspecified and unannounced fees and taxes, without my knowledge or approval. 5 months into the service they cancelled my service because they wanted more money from me. They said that I could do this over again for another year and they kept my money. In short I ended up spending $89 for 5 months. Their service is a scam and their management is in on it.

I bought a new truck last fall and had six months of free Sirius Radio. When the term ended they sent me a loyalty card and I signed up for another six months at a good price. While I was on the phone I was told that because I was a good customer I qualified for a loyal reward of free Sirius Radio in my home. I said "Sure, great." They asked for my credit card again for confirmation but after I gave it I questioned why. I was then told that they were sending me a free radio for my home but there would be a sixty-two dollar charge for activation and shipping as well as a monthly fee of $9.95. I cancelled immediately but was told the product was already shipped (in two minutes) and I would have to refuse the delivery and wait for my refund.

I had Sirius radio in my vehicle when I purchased it and for the first year it was included - (2009) then the billing started. The first year I called and said it wasn't worth the price and to cancel, but then they kept making better and better offers so I continued. This continued annually and each time I got sucked into continuing the contract for another year which always came up in October. Then in 2013 they made an offer of a free radio for the house but I would need to do a one year contract for a second radio which I foolishly agreed to (nothing is ever free and if it sounds good beware).

Sirius has someone else's delinquent account information associated with to my phone number and email address. The delinquent account owner's name is similar to mine, and we both live in the same city but have different vehicle types, phone numbers and mailing addresses. I do not know and am not related to the person with the similar name. When I renewed my account in January 2016, I requested that they make corrections to my account and was told it would take 3-5 business days for the corrections to be made. I started getting aggressive phone calls and harassing email in March. Again, I explained that it was their error on their part and again was told it would take 3-5 business days to correct my account.

Company pesters me to renew my subscription. I tell them to stop calling or mailing me. I got a lot of bills in the mail after my subscription expired with a lot of menacing language. I cancelled the auto renewal the very first day of my contract. This company is just so unethical.

Received a free year subscription when I purchased my van in March 2014. I renewed in March 2015. I decided this year I would not renew. I get a call from a call center stating that I needed to pay for my auto renewal that was started on March 22nd. I told them I was not interested in renewal and wanted to cancel. They had to transfer me to someone else for canceling. I had to give my info all over again and stated that I wanted to cancel my service that I did not want to renew. She then tried to sell me it for half price. I told her I was not interested. I wanted to cancel my service. I did not authorize them for auto renewal. She said that I would have to pay a prorated amount for from the 22nd of March to today.

It is difficult to comprehend how little their supervisors know. We have two vehicles and internet radio and wanted to consolidate all accounts with one email address. They deleted the second email address at our request. I know internet radio has a different log in than your account but they stated you can have TEN devices on one email address. Every time I was given a new log in name, I used "send a password request to the email" at their suggestion and it won't recognize the only email on file. Two online sessions and one on the phone. They still cannot fix this.

I signed up at work to see if we would go with radio or video. I paid with my personal visa card on 12-27-15 and was told I could cancel any time. I canceled two days later. After a few short calls over the past few months to customer service after seeing charges on my bill, I hoped that was the end of it. It was annoying but $20 a month wasn't worth the time out of my very busy days to verify that SiriusXM would really cancel my payments as they said they would.

SiriusXM uses deceptive and fraudulent billing practices to prevent on-time cancellation of service. I had a 12 month free trial that expired on 4/24/15. I paid to renew for 6mos and received an email stating that my renewal would be up 10/24/15, and that future renewals would extend per 'the terms listed below' which specified 6month terms. Unbeknownst to me they renewed my service for just 5mos (albeit prorated accordingly), and then billed me for another 6mos renewal on 3/26/16, a month expected renewal, and opt out period.

I had arranged for SiriusXM to cancel my service as I would no longer have a car in a few months. Instead they send me an automatic renewal bill and when I called them to fix the problem they kept trying to sell me additional packages. I would say to the lady "I do not want a renewal. I WANT TO CANCEL, as was supposedly previously arranged because I no longer have a car!" And she continued to try to call me for 25 minutes. Ridiculous!

I have been getting monthly billings from Sirius for more than 2 years. They are erroneous as I am paid up and - in fact - overpaid. Monthly, I would call them and was always assured that I owed no money and that they would make these billings stop. The next month would be like the prior one - a bill in the mailbox or a dunning email.

I went online to my account to cancel, and you cannot cancel online, you can only buy. I called and the wait time was 30 minutes. They said they would call me back and they did, and when it said "press 1 if this is you". I pressed 1 and they hung up.

I never received notice of auto renewal and rate. An aggressive man from the center in Egypt called to get my new credit card (the one on file was no longer valid). When he rattled off my address, I thought he said it wrong and tried to ask him. He didn't listen and kept demanding I give a new cc. He wouldn't answer when I asked what the amount was. Just "GIVE ME YOUR CREDIT CARD!" Then I asked if it was something I could update online because I was uncomfortable giving out my cc info. He said "I have your SSN! GIVE ME YOUR CREDIT CARD!" I politely said I was hanging up and would update online.

I've had SiriusXM radio for years. I cannot figure out why they aren't smart enough to be able to combine 3 accounts (3 cars) into 1 bill. I've tried and tried and tried to get the yearly subscription renewal dates to align with their customer service people. They try, but it never works. On top of this frustration, I get charged $2 for every bill. Please SiriusXM hire someone to write a program that aligns accounts so your customers don't all give up and go to Pandora. It can't be that difficult for crying out loud!

Would like to give less than 1 Star!!! August 21st, 2015 I called to cancel my subscription 3 days before it expired. I was offered a 6 month service for a reasonable rate which I paid upfront. 6 months later I called 3 days prior (BEFORE) the subscription ended to cancel. This was on February 17th 2016. They would not allow me to cancel and INSISTED on giving me 1 one free month. I took the free month to get off the phone since I had only called to cancel and already been on the line with them for over 15 minutes. On March 2nd I was billed for $10.67 in the middle of the SUPPOSED 30 day free period.

2 phone calls - 5 customer representatives - 1 hang up - and at least 15 minutes of complete incompetence. They have turned this into an art form. All I wanted to do was cancel my service, because I sold the car. And they refused to let me talk to their manager. I will NEVER do business with them again - all radios are going to be canceled - IF I can find the time and patience.

Calling to cancel an automatic renewal subscription with SiriusXM is not possible. I was transferred 3 times to "different departments" and all 3 times they needed my name, account number, address, phone number, email, etc. And they all asked me why I was cancelling. After the third transfer when I stated that "this is the 3rd time I've been transferred" the representative hung up on me. I don't know if this is their way to continue to charge their clients for renewals but I'm not going to find out. With other reviews I've read it seems even more impossible to get your money back. I am cancelling my credit card that they have on file to hopefully save myself from future headache with them. Do NOT get yourself tied into this company.

We received a trial period of XM/Sirius Radio (they are the same company now) when we purchased our cars. I paid for a 1 year subscription for the 2 cars and after that period I was NEVER contacted to renew or did I agree to any increase in charges. I just found out that they were going to renew, quarterly, without our consent, at a much higher rate. I only found out because my credit card number changed when a new card with a chip in it was issued by my bank, rendering my old card void. XM/Sirius reps called me today, a Sunday, to tell my card would not go through. I asked why they were charging it - I had not been contacted to renew and had no approved any charges. They tried to convince me that I did agree to a charge. I asked for a copy of the agreement and my signature - they couldn't provide that "we don't have written agreements". Well then, "you don't have my authority - I never gave it verbally or otherwise".

Yesterday I called customer service to do the following - remove two car radios that we no longer used, add a subscription to my new car radio and add an internet account. Unfortunately none of these changes were able to be made online on my account page. I was on the phone for 1 hour and 24 minutes and was transferred numerous times to different representatives. All seemed confused about what I wanted to do. At one time, after adding the new account, I was transferred to someone else to cancel the two other accounts. She cancelled the newly added account instead and I had to have her add it back on. When I added internet access I was presented with a confusing number of ever-changing options. Finally was offered service for 5 months for about $22 which I agreed to and all seemed well - I received an email confirming both this and my new car account.

I called Sirius to get my lifetime subscription which I purchased in 2009 switched to another car. I talked to at least 4 people and never had my service changed. I talked with a supervisor (Sam) from the Philippines last. He told me as of 2007 they quit transferring lifetime memberships from cars that had factory installed radios. If that is the case why did the sell me the lifetime policy in 2009 to a vehicle with a factory installed radio? I asked Sam to send me a copy of this policy--he would not.

Let me begin this review with this - I love all types of music, from at least now to 50 years+ back, and comedy as well as talk programming. Years ago 2006, when I had purchased a new car, I was so impressed with the programming I maintained my subscription for about 3 years. After I started working from home however I canceled. I recently purchased another car, and it came with a 3-month trial subscription. I was so excited!

If I could give them less than a 1 star I would. Without a doubt this is the worst customer service of any company that I have ever had to deal with. Yesterday my radio stopped working. I called Customer Service and asked what had happened. They said that I had called them and told them to cancel my account (I have 4 different radios I use). I never made any such call. To make matters worse they told me that I had never had an account with them and I have been with them since 2008. I can show them the automatic deductions they have taken from my bank account. You can tell when you are talking to them that they are reading from a script.

I signed up for a SiriusXM account through their special 5 mo / $20 several years ago. Unfortunately this promotion has to be paid with a credit card and is set up to renew automatically at the end of the 5 mos at their "regular" rate. At the end of every 5 mo promotional period you have to contact them and negotiate with them to get the another promotion for 5 mo / $20 rate. They count on the consumer not remembering to cancel their contract at the end of the 5 mo promotion and will collect the "regular" rate until you notice the difference on your credit card statement. Their business is set up with departments that deal only with this issue. No accident. Not worth the hassle. Too bad they have no competition for the programs I listen to.

I called Sirius this morning to cancel my subscription. I had a trial subscription that I didn't use much or particularly enjoy. I received an email from them this morning which triggered my mental note to cancel. I was asked my phone number and then my name and billing address. Then I was asked why I wanted to cancel. I told the lady I didn't use it much. She said she couldn't cancel it but would transfer me to someone who could. I was on hold for perhaps 4-5 minutes, when a man asked my phone number. I explained I had already provided that info, but he said he didn't have it. When I tried to give him my phone number he would repeat after me but would (seemingly) transpose the numbers, i.e., 706-636... He'd say 706 633 or 706 663 -- this went on for some time. Then he needed my name and address.

I have been a SiriusXM member for 5 years. Renewal has been easy, but getting a fair price is another story. The sales reps for that company are trained not to let you cancel, and always say yes and agree but never do anything for their customers. They lie and keep your credit card # on file even when you say no. The only way to stop them is to have your credit card company bar them from using your #s. They tell you they won't charge your account but they do and you just try to get them to give you a refund -- not happening!!! This company has the worst customer service in the WORLD!!! Do yourself a favor. Try Pandora or Spotify and you can listen to what you want not the crap that Sirius plays over and over. Just another dissatisfied ex-customer.

I renewed my account with them (worst mistake) and they said they would send me a bill but it would cost $2.00 (whatever). When the bill arrived it was double what was quoted to me (of course). I called about it and of course I "misunderstood", however they said they would honor what was quoted but said they could not send me an updated bill (why not?). After 45 minutes on the phone with them while they were "trying to find out why they couldn't send an updated bill", I told them I thought it best to cancel my account so they had to "transfer" me to someone else. It took another 15 minutes to finally get it cancelled. All the while, the guy kept saying he wanted to "work things out" (are you kidding me?). They said there might be a slight charge (for what? I cancelled early) and I told him I will not pay it! I will never do business with this company again and I think they should be penalized!

Like the last reviewer, I have not been so angry in long time. Finally hung on myself on 4th phone call which went over 10 minutes. They keep trying to tell you that you owe them money unless you want to listen to another offer. Never frigging ends. I will be watching my credit cards and notify them immediately if I am charged.

I signed up for the service when we bought a new car but after a year I wanted to cancel it so I gave them a call. However, they had "misplaced the cancellation" so the service was renewed last March (for a full year). I called them again to complain. Impossible to do anything afterwards according to the customer service representative. Ok. I can deal with that. So I called again last June (nine months before the next cancellation) and the customer service guy "Joel" insisted on updating with a new credit card before being able to cancel the service (strange and improbable but he insisted on them needing a current credit card. Otherwise they could not do anything with the account). End of story…

I called in to cancel my subscription, and the man on the phone WOULD NOT cancel it. I have never been so angry, I kept repeating over and over again to CANCEL IT! And he would say "I understand, but do you know about this plan..." over and over again. No matter what I said, he would not cancel my subscription. I finally asked to speak with his manager, and he transferred me right away, and the manager canceled it within 10 seconds. What a horrible company. Who trains their employees to treat their customers like that? One thing is for sure... if I previously thought I might reinstate my subscription, now I NEVER WILL! NEVER.

I purchased a car with the 6 month free service, but decided to cut costs and cancel in December before my new billing cycle. Then a week after the supposed new cycle, I still have the service. So my husband called in again to cancel. A month later, we still have the service. So he's honorable, so he paid for the service I received. Last week I called in again. During the 35 minute conversation with 3 people I emphasized I wanted to cancel. Period. No more "deals", 6 month contracts. Just cancel. They offered me 6 different plans to keep me on. I asked for a supervisor who then offered me another plan and said they had no record of the two previous attempts to cancel.

SiriusXM discontinued internet streaming for overseas subscribers without notification. They are still accepting payment from these customers and are unable to inform them whether or not their service will be restored.

I purchased a new car in Aug. 2015 in which I signed paperwork stating the dealership would NOT share my information with anyone. Unfortunately, the day after I purchased my car I began to receive multiple calls everyday from Sirius. I finally answered and informed them I was NOT interested. And after a short argument with a pushy salesman I hung up. Silly me thinking this would stop them because then I got daily emails so I unsubscribed from their email list. Now not only do I get daily junk mail from Sirius, they have began calling my cell phone daily.

In short, I was lied to by 2 different sales people. The first guy flat lied about the plan, cost, and billing of the service. The second person I spoke to said she would cancel the previous order and make things right. She overcharged my credit card and management was unable to fix it. They also promised me (before I paid) that they would set me up for a cancellation at the end of the period. About 5 minutes after they ran my card, they informed me that they could not do a cancellation, or it would void my promotion, even though I clearly expressed my interests before they charged my card. I called back to speak to management, but they were incompetent, and no help. Even after threatening a BBB review and cancellation, they did nothing. Worst customer service ever. 1 star is too generous.

It is very frustrating to cancel a service from this company. During the first few calls I was put on hold for so long. I finally decided to stay with the customer service during my last call and was passed on to six person and my call lasted for more than an hour. I do not recommend this service.

After purchasing a new car, I telephoned Sirius to cancel my service. Initially, I talked to the first customer service clerk and then transferred to the so called cancellation department. Four calls and four hang ups after I reached the cancellation department. It's a scheme. It's a scam. They do not want you cancelling and this is just their protocol for dealing with customers wishing to cancel. I felt like a fool giving them four chances to resolve this issue but each call was worse than the preceding one.

Today to my dismay I noticed a $450 charge on my credit card from Sirius Radio. Strange considering I called a week ago to CANCEL my service with them?!? I travel too much and feel I am not getting my money's worth! I had been a long time customer of more than 6 years. My renewal for two years was $340 so I questioned the extra charges. The agent from Nova Scotia was not only sarcastic and rude but treated me with much disdain. She stated the difference is extra fees and taxes.

I have just purchased a new car which would be the third one that I wanted to add satellite radio to. I have spent at least 5 hours on the phone and have spoken to Florida, Philippines and Egypt. The rates quoted were in the 350 range per year US$ to as little as $99 for the new car. I could not add the new car to the existing account with one Egypt rep and had to open a new account and then transfer the others to it. I escalated the conversation in the Philippines to a manager who gave me a new story. Total disgusting experience. I would not recommend this service as it is a ripoff. It would have been $369 US per year on a 3-year contract. With exchange $1,500 range to listen to a radio with some classical and oldies. Not likely. The story is the same. XM or Sirius. Both are a ripoff. Do not use, do not recommend. Back to FM and AM and CDs.

When I bought my new Subaru with the 30 day trial subscription to Sirius I thought cool I have it in my truck. Well now I wish I had never activated it. I am sitting on the phone a year later after 3 automatic renewals I asked to NOT happen waiting after being hung up on and now waiting 20 minutes to cancel. That's just the time on hold not even all the time the rep wasted telling me the same thing repeatedly trying to get me to renew. JUST TO CANCEL!! Patronizing!!!

I have just cancelled my subscription, in part because one of their employees - Joanna, employee # ** (in Cape Breton) lied to me when I renewed my subscription through her on February 12, 2016. She gave me a confirmation number of **. She assured me that I would continue to receive internet radio as part of my subscription, but now I was told by another employee (Josh, employee #** in St. John's NB) that internet radio is not included in the package she enrolled me in.

In Nov, 2014, I agreed to extend my SiriusXM service. Although the cost was too high (even after canceling the weather and traffic services), I allowed the nice rep to convince me to try at a much lower cost (the same reduction in price most callers get). I insisted, however, that I did not want any auto-renewal as it takes too much time to call in and get transferred between groups when you want to cancel. Very accommodating. The nice rep explained if I didn't enter my credit card info into my account, they could not charge me past the 1 year contract.

On December 23, I agreed to a negotiated rate of $122.84 for a year's service. This was down from the $212.63 they originally told me I would be charged. I received my credit card statement and saw where my account was charged. Today I received my February statement and I was charged an additional $89.20. I called to ask why. After being transferred 4 different times, the representative told me that I was charged the additional because at the time of my first call - only $122.84 was allowed on the card. I informed her that I had more than enough open to buy on my card. That was just their way of trying to get me to pay the additional amount. I requested a full amount of the $212. She claims they will give me a credit. I will watch my statements.

Noticed on my credit card a charge of $5.50 then the next day a charge of $258. Called Sirius XM Radio and asked what this charge was. (Both of them) They told me that the charge was a finance charge for a missed payment. The larger charge was for my yearly subscription to the radio. I told them that I never authorized the auto renewal and that there is absolutely nothing wrong with my credit card. She told me that there must have been as they don't charge those fees for nothing. I informed them that I wanted the money refunded to my credit card. They refused. As I was attempted to figure out their billing error I was then informed that they were going to charge me an additional $12 a month for my second radio.

I renewed my husband's car radio last Feb and the woman I spoke to assured me it was for two years. I received another renewal notice this Feb for the same radio. I contact the customer service department and they were rude. I emailed the CEO and he had one of his corporate advocates call. I advised her what happened last year and she said that she would have the call pulled. When she called me today, she said that it had been determined, per the notes, that the customer service advocate did their job to a tee. When I asked for a copy of the call, she advised me that I would need to obtain a subpoena to get a copy of the recording. We will not renew this subscription or the one in my car.

I got a few months free when I purchased a car and then bought a year subscription. Coming up on the end of my subscription I decided to not renew which required a cancellation. I first call in November 15, 2015 (deadline was Dec 31) in plenty of time as required. The attendant tried and tried to convince me to renew and I remained firm I wanted to cancel. I hung up thinking the subscription was indeed cancelled. Then in January 2016 I received a notice that I owed for my new year's subscription. Obviously it was never cancelled. I called on January 15 to again cancel. This time I was given a cancellation and confirmation numbers and was told I would receive an email confirming the cancellation and that all 'outstanding' fees were voided. They try to trick you up by getting you to say yes - and then they don't cancel the account. This is infuriating. I never received any documentation indicating the cancellation.

I've had Sirius since my purchase of a 2007 car. The service was automatic payment thru my credit card for the premium package. For the last 3 yrs, I had problems receiving "signal". I would have signal going to work and going home, no signal! The radio would flash "updating signal". I would call and Sirius would say, go out and turn the radio to Sirius mode. Well I can't! The radio flashes out of Sirius and back to FM. Then they say, "is it cloudy?" NO. "Is the car parked under trees?" No. "Then it must BE the radio is faulty." They would offer me deals on a new radio! I said NO.

My husband and I purchased a new car in 2007. It came with a free 3 month subscription to SiriusXM. After the 3 months, we decided to keep it for a while longer. It came to the point where we had to cancel. Not a problem so far. In 2011, we received in the mail an offer from SiriusXM, 5 months for $20. Not a bad deal right? We took the bait. A month into it we received a bill for $22. Um, what? So my husband called and canceled the service. All was good again, until 2013 when yet again we received another offer same as above. And again we fell for it, only this time they were a little smarter. They didn't send us anymore bills from this offer. You see where this is going?

So I was up for renewal and I wasn't about to pay the 200 bucks for the year for the premier package that I had. I only listened to FLY, anyway. So I looked through their website and found the cheapest package in their channel lineup that had that station. It was the basic plus package. I went ahead and purchased it online. When the radio refreshed I didn't have my station. I went back on their site and double checked the lineup. It was supposed to be there. I took a screen shot. I called them and told them the situation and the guy I spoke to was like "the problem is on our end and we will get you the channel. Call back if you don't have it in 24 hours."

Signed up for a 1-year subscription. Went to cancel after 6 months and they told me I would owe them money for a cancellation fee. Told them I wasn't willing to pay them more money to cancel the service. They told me the only way I could cancel without owing them more money is if I cancelled on the exact date 1 year after I ordered. Told them that wasn't acceptable and they said they would put me through to another department. The other department never answered the phone. Called again and got the same result. I complained to my credit card that I didn't want them to charge me and they said I couldn't do anything until they actually charged me for the next year's subscription. Waited for that to happen and then I disputed the charge. Got the charge removed and that was the end of it.

The initial calls/service is handled by some OUTSOURCED Indian from a mid-eastern company. 1st mistake in dealing with someone - Make sure they speak English! I called in and canceled my service due to selling my Sirius equipped vehicle. I called in PRIOR to my billing, I thought all was fine after that. I was checking my cc statement today - $65 charge on it from SIRIUS. Big mistake - I will burn their name into the ground EVERY TIME someone brings them or satellite radio up to me now - either in person or on social media.

We used to have XM radio back in 2005. This was way before they merged with Sirius radio station. We had it in our car radio plus we had a portable radio. We were paying monthly like ten dollars or so. We called and canceled our subscription years ago. Or so I thought, as they never cancelled us and they have been charging us yearly on my credit card, however, I never noticed the yearly charge.

I called SiriusXM to cancel my radio before the billing period expired and I talked to David with a middle Eastern accent and he told me that if I cancelled my radio I would lose my navigation on my car. So rather than cancel and lose my navigation he offered me a special rate which I took because I didn't want to lose my navigation and the next day I called the Audi dealer and they told me that I would not lose my navigation if SiriusXM was discontinued. I felt lied to and maybe just because they're foreigners they don't understand, I will give them the benefit of the doubt but it wasn't right for them to mislead me.

I had a free trial with my new vehicle and liked it well enough and signed up for 6 months using an offer of $24.99. My trial did not expire for a few weeks so they did not charge my credit card right away. By the time they submitted the charge my number had been cancelled due to suspicious activity on the card. I got an email stating I needed to update the payment info, which I did the same day. When I tried to pay, the $24.99 offer was apparently no longer available and they wanted to charge me $30. I contacted customer service thinking they would honor our contract but was told I had to pay the higher amount. It's only $5 but I'm not going to do business with a company that doesn't honor its agreements.

I renewed my subscription on 12/18/15 at which time I paid $17.45. I later a payment of $12.52 was charged to my card which I knew nothing about. At the time of renewal I wasn't informed the payment would be charged to my card. Also why are we paying $2.00 for invoice fee yet Sirius XM does have the option to receive invoice via email or text? I will be paying monthly. So every month I will be charged $2.00 to receive a bill which will equal to $24.00 a year. The consumer should NOT have to pay since your company fail to provide other options to receive their bill. I do enjoy my satellite. However, this shouldn't be a way for the company to profit off the consumer. Thank you.

Just traded in my car that had a lifetime subscription to SiriusXM and was told that the lifetime subscription could not be transferred to my new vehicle. Spent about an hour on the phone with a man from the Philippines who first stated that it couldn't be transferred, then that a $75 transfer fee would apply and then it couldn't be done. The system would not allow him to transfer it. I've had a Sirius subscription since 2006, and have another subscription on another vehicle that I pay through the nose for. No loyal customer programs when you have a monopoly I guess. Wish I didn't like to keep up with national news and nfl so much, I'd kick them to the curb.

I have had SiriusXM radio for several of my vehicles. I have always enjoyed the perks of it. I would recommend it to anyone who spends a lot of their time in their vehicle; until my last subscription was up for renewal. SiriusXM attempted to charge my credit card without permission. Because it was a old card, it was denied. That night I received a call at 11:42 EST which I was dumbfounded with. What kind of business makes sales calls around midnight on a work night? After explaining to them that I wanted to speak to a manager pertaining to the time of day they are calling me they hung up on me. The problems only increased going forward. I was called several times that week, every time I explained that I was no longer interested in their service due to poor customer service.

They billed my credit card for auto-renewal a day before my subscription expired. Force to call to cancel. Did. Customer service said she could not cancel, transferred to someone else, waiting 30 minutes. Never received email saying subscription up. This is one of those deceitful practices used by some companies as trickery. Rather than allowing the customer to just renew, they make it really really difficult to cancel. I see many other complaints along the same line. The reason this company does this is to make it hard to cancel, not to provide continuing service. Someday it will catch up with them. Lots of new streaming services that can replace it.

We had called and canceled a car that was sold and they never had record of it but they did have a record of two vehicles that went on auto renewal for a 50% increase. I am so tired of companies not taking care of their customers. Unfortunately we will never sign up with Sirius again. It helps pass the time but streaming Pandora, radio and podcast will take the place of this unscrupulous company. What a shame! I was in the bag as long as they would have recognized my commitment to them and renewed me at a fair price. It's just slimy thing to do.

I signed up for a five month promo which was to include Sirius radio and internet access. When the internet access failed to work, I called in and was told that what I signed up for did not include the internet. However, for an additional charge, I was told I could have the internet access. So, when my five month subscription is up, I will be done with Sirius. Additionally, when I called in, I was advised that there was a 94 minute hold time! I elected to get called back when my appointed place was available and upon receiving the call back, I was disconnected. Had to go through this process several times before getting to talk to someone. All in all it was an all day event with this mess. STAY AWAY FROM THIS SERVICE AND COMPANY! I would not give them even 1 star if that option was available.

I would give less than 1 star if I could. I have spent about 3 hours (no exaggeration) on the phone with their customer service today trying to transfer a lifetime membership to my new vehicle. After one was done by my husband earlier, I was very clear about which one to transfer and that the one he had already transferred should be left alone.

I was auto-charged a renewal fee. I contacted the number listed on my Customer Account screen for cancellation. Cancelling took me over an hour, most of which time I was on hold. I suspect that Sirius does this intentionally to wear its customers down. Be prepared for a long wait if you want to cancel.

We've had Sirius, and SiriusXM, off and on for years, and we've enjoyed the music and talk shows it offers; it's nice for travelling, not having to search for a new station every few hundred miles. They have great introductory offers and, we've never had any trouble setting up, transferring between vehicles etc. However, cancelling the service is always a pain (depending on our moneys, we've had to cancel and re-subscribe several times). There is no way to cancel online (unlike other subscriptions like Netflix and Hulu). They make you call in, and it's a long wait. I could understand a long wait, if it were because of an under-staffed call center. But it's not.