SiriusXM Satellite Radio Reviews

Horrible company, prices are ridiculous as everybody gets different pricing. I had it in my vehicle and about 30 percent of the time it cuts in and out. If you try and cancel they just shuffle you around to different departments in hopes that you become frustrated and just hang up. All their plans automatically renew at then current rates so you have to call in to cancel. The automatic renewal can be taken off but only if your original trial period is over and you are on A paid subscription, which of course they will not willingly tell you.

I have tried over the last year to cancel my service with them, horrible reps with thick accents I cannot understand, very frustrating. I am told they will cancel my service and issue a refund and they never do! I had to put a claim in through my bank but they still are billing me! I haven't had service in over 8 mos! Terrible customer service, when they put you on hold it is loud static! No resolution as of yet, another morning wasted on hold with a lady I cannot understand. So frustrating and I don't know what else to do!

Come on Sirius, you're big enough to employee actual English speaking reps! I can communicate through charades better than to your customer service reps over the phone. I called to cancel service because the vehicle was sold, I stated that multiple times during the conversation and yet your rep still had to ask why am I canceling? Then they transfer me to another rep to basically save the acct, not sure how or why - I sold the car... hmmm?? Anyways, Sirius get on the ball here, try to employ in the USA. When my confirmation code was read back to me I could not understand the rep and had to try 5 times for a different word, you do know that a military phonetic listing is free - all you have to do is search for it. I will not use nor pay for service that I have for free via the AM/FM, if all else fails I'll just open the sunroof and listen to the white noise of wind...

I canceled my SiriusXM account. The process itself was frustrating and lengthy. Not only did I have to call in, but the representative refused to cancel my account until I turned down her "three great offers" for a less expensive string of stations. Finally she confirmed my cancellation with a confirmation... and then asked if I wanted to sign back up. A week later I began receiving phone calls from a 630 phone number. The second day of receiving calls I picked up and guess who?! It's Sirius asking if I want to sign up for another offer. I told them not to call me back. For the past three nights they have called me between 7-8 pm when I am trying to wind down and relax with family. I called back and told them to put me on the "do not call list" which they initially refused until I asked for a manager. Please, please please... avoid this company. They are desperate for customers and willing to do anything, including harassing you even after you ask them to stop.

I couldn't be more upset and frustrated with SiriusXM! They are terrible and do not care about their customers or the service they provide. I have tried over and over again but everything is a hurdle with them. They'd prefer to see more negative reviews online than to fix the problem and make their customers happy! They are too big to give a darn! Stay away from them.

SiriusXM has great channels with great musical setlists. If only they would play! As I leave my house to go to work, the app starts out trying to connect to my home WiFi. It finds it about the time I am leaving my neighborhood and plays 5-10 seconds of a song. Then "Trying to Connect." "Searching for Signal." "Connection Lost." "Technical Difficulties." "That channel is unavailable." It seems like it has 100 ways to say, "I can't find the WiFi from your house and have not yet figured out that you have WiFi in your vehicle." So I drive to work in silence while it tries, unsuccessfully, to find a signal, a connection, a channel, even though I'm in a huge metropolitan area with a mobile WiFi hotspot IN MY CAR. Finally, it may or may not find a signal and play part of a song before disconnecting again and giving me a whole new string of error messages. This is the worst "service" ever -- such a disappointment.

My free trial was up in my brand new vehicle I had bought. The past month SiriusXM had been sending emails stating "3 months for 99 dollars." I call today to activate this service and they tell me this is not available and said I have a 2006 vehicle. I do not own a 2006 with XM radio nor have I ever had an account with them. I spoke to three different people and a supervisor. None would help me and did not want to try to save my business. Very deceptive company with their advertising tactics. BE AWARE of this scam.

Very frustrated to be charged a monthly service to listen to music on my computer. Then they launch a "new & improved" platform that flat out doesn't work. Specifically - doesn't show what's playing, super onerous to change to a different station (assuming you know the number ~ even worse if you don't), keystrokes in other programs cause the music to jump, change stations or suddenly freeze.

I wanted to handle a billing dispute with SiriusXM as I have multiple cars with this radio, I also did not receive my promised incentive. Being placed on hold for over an hour for 6 different calls all because Sirius is not willing to hire people that speak decent English. It is very hard to do business with them.

I have had an account with Sirius since 2005, and with 2 radios for about 10 years. My old car did not have direct access to Sirius so I had a radio and antenna in the car. I totaled the car in March; bought another car in April. Told Sirius to remove old radio and transfer to new car. They charged me $25 for 'installation' in the car... even though my account is 13 years old. They also told me that I will receive a 3 month 'trial' all access subscription for my car. I've been billed a HIGHER monthly rate since the installation charge- they haven't missed a beat with billing.

The worst runaround ever! After several 'online chat sessions', I finally got it across to them that I didn't want service so they gave me a phone number to call (888-601-6302) where they tried to tried to sell me everything from roadside assistance to cable TV - about a dozen sales pitches later (that required I hit # to say I didn't want) a human came on the line who couldn't help me. Hung up. I found another 'Customer Care' number and was told cancellation was not 'in her scope'. I got testy and was put on hold and, after I getting transferred several times to several people, someone claimed to have the authority to close the account. My new car includes 6 months free - I won't activate just to avoid these people.

I canceled two of my subscriptions a month ago, while doing so asked about my Military Veteran Discount. I was told that there my current plan was larger than the Military Discount. Before hanging up I was asked if I wanted a free XM Radio. I said no as there is nothing free. Their agent replied, "No Sir, there is charge, it's just free." Move on to a couple of days ago, I was reviewing my XM Radio even though it was not activated. This irritated me when they told me that the billing was correct. I canceled all my accounts and would recommend to any potential subscriber to be aware of this company! I would rate them a zero if I could. They don't deserve the 1 star!

BEWARE "LIFETIME" subscription is a SCAM! I purchased a "Lifetime" subscription in 09' for over $600, when the company was struggling and I wasn't even sure they would stay in business but after speaking with the agent WHO GUARANTEED this was for a lifetime! No guarantee they'd stay in business but I bought it and it was truly a good product. Fast forward to 2018 I go to transfer to my new car and guess what "NEW" RULE not transferable if the car has it in the radio WHAT NEW CAR DOESN'T! It's a SCAM. BEWARE!! Don't buy it!!

I always have to spend tons of time straightening out my account every time it expires. They renew without my authorization. I have always requested an invoice instead of auto-renewal. If you get auto renewal it is always billed as package you didn't originally order. If you call customer service, you get the complete run around. I just got special for a new radio at $60 but I was charged $117 for another new car I just renewed. When I asked why I got nothing but a run around. These people are corrupt and worst company I have ever dealt with in my life. You have to threaten to cancel to get billing straightened out. JUST NOT RIGHT!!

When I first started off it was a pretty good value, a bit pricey but worth it. Then they removed one of the main channels I signed up for, then a few months later the other. I reduced my membership to a lower tier since there was no longer any point in paying for the highest. Then they changed a couple of other channels I liked to premium content only, meaning you had to pay for that specific channel just to get it. I discontinued one of my two radios and sent a letter to Sirius to let them know the more you cut back on channels, raise prices, and turn previously packaged channels into previous channel the LESS I will spend, not MORE. Each money grab they make to get more money makes me spend LESS.

I have had nothing but headaches and signal loss with Sirius. First I had 7 days of constant signal loss, this mentioned calling the company and speaking to individuals in Cairo, India, Philippines etc. Most of the time the individual was not only difficult to understand but they would assure me that the signal would now stay on. Total lie, a few hours later back to calling them because signal was lost. This has gone on for over a week and no one seems to care. I finally canceled my subscription. Save yourself a lot of headaches and go to Spotify or something else, Sirius is on the way of the DODO bird and it serves them right for such terrible customer service. Did I mention how many times I would call and could not reach anyone.

We were given 6 months free radio. Only got 3 in 2 separate cars in 2 different years. They take your credit card and charge you whenever they want. Paying for commercials is crazy, I get commercials for free on regular radio. If you want to cancel the contract, you end up calling several numbers and are kept on hold for up to 30, it took me over an hour to get the contract canceled.

This should be a free service for the kind of service you get from SiriusXM. I have nothing good to say about them based on my experiences. First of all, there is no or very little variety of the music on the channels. I'm hearing the same set of 15 songs that I heard last year on the same channels. That's pathetic since you have to pay for this service. I can just listen to regular FM radio if I want to hear the same songs over and over. Then the channels you like they get rid of. They need to change it up some and play different music. The sound and audio quality on my car radio-I have a Kia Optima and my wife has a Kia Forte is horrible at best.

I got an email from a CC that I had NEVER USED & never given out the number to anyone, saying that I had a minimum payment due, so after checking what was going on, it was a charge from SiriusXM for $228.03 for an annual subscription to their service. The charge was made on May 30th 2018, yet I had already renewed my annual subscription in March for $70.90 on a VALID CC. I immediately canceled my service with them! What a bunch of scumbags!

I got SiriusXM Satellite Radio on Feb 25 for 6 months for $70.00. They sent me an email stating my 6 months are up May 29th. Then come to find out someone is tied to my account I don’t know!!! Now I wanted to renew it going to be $170 for 6 months. Their prices are never the same! Period! How do these people stay in business. Go to Apple Play for less $$ and consistent pricing. SiriusXM They do business like a used car dealer!!! Screwing the customer every chance. There is a reason why they just say 50% off instead of giving you a price!! Hope you guys go out of business!!! Rip off!!!

I got a free 6-month subscription with my new car. After 6 months, it ran out and stopped working. I purchased a 3-month renewal at a very reasonable rate, but the yearly cost was outrageous, so I didn't intend to renew. I'm not in the car enough to warrant paying such high prices to listen to (almost) commercial free radio. In the meantime, my credit card number was stolen (damn you Facebook ads!) and I had to get a new number. After the 3-months, I stopped getting the radio feed and just let things expire. They apparently tried to auto-bill my card! I don't remember anything about automatic renewal. I may have missed it, but whatever. It stopped, they couldn't bill me, it was fine by me.

My wife and I live in an area that doesn't get reliable FM radio in the categories we like--mainly classical and classic rock. When we got a new car 10 months ago, we decided to try SiriusXM radio. We signed up for the basic package, which gives us a few stations that sounded interesting, including one classical station and several stations that broadcast "classic" rock. The rest are of no interest to us--like most cable TV stations. We are very disappointed.

My credit card was charged one year after I moved and closed my Sirius account. It was a credit card that I had closed so the charge was not approved. I talked to the Sirius representative and he indicated that it was an automatic charge on the renewal date even though I had closed the account a year earlier. That is a bad business practice and probably illegal as well.

Was a subscriber years ago before the merger. Okay then. My new car free 6 month subscription ended 5 months ago. I wanted to renew but googled and the voluminous complaints about billing practices stopped me in my tracks. This is a very foolish company. Went with paid Google Play and my car has Apple Play. They think they are the only game in town. Music quality with Apple Play blows Sirius away. I only wanted it for the news and sports stations. Use free IHeart radio for live news and sports shows via Apple Play.

I was on hold for almost 1 hour when I tried to cancel my service. The website by design does not allow one to cancel a subscription. I was about to hang up and just cancel my credit card when a representative finally took me off hold. With no way to cancel a subscription online and the phone ploy tactic, I will never use their service again.

I received a notice that my subscription was up and it showed my auto renewal at a 91% increase in price. I chatted with them to cancel, which was 2 months before the cancel date and they suggested I take a reduced plan. I also learned that I had a $79 credit which would be factored into the new plan. But, all this had to be done on or just before the renewal date (today) so I wouldn't lose all of the $79 credit.

I received a letter from Sirius indicating I was due a refund. Called the number provided to learn I had been transferred to the Philippines where a huge language barrier kicked in! When requesting the refund they asked if I would like the refund to my credit card and provided the last 4 digits, which was NOT my credit card. They asked for a new card only to find out, after providing the new card number, the refund could not be processed to that card because it did not match the card on file and therefore they would need to send a check.

Checked renewal and found it almost doubled in price ($315/12mo) which was expected but not going to pay so we planned on cancelling completely. Called them and spoke with someone who immediately switched me to a level higher in customer care and thankfully was nice too. She did try to say she was going to give me the exact price but she quoted $6 more thinking I didn't know how much we were charged last time. I remained nice the entire time (shocking for me) but she had to back pedal when I nicely corrected her. It was not correct then say it's for "royalty fees". She asked how the service was for the 12 months. I told her it cut out in unnecessary locations like in open areas without bridges or trees but didn't complain. I let her know that on a scale of 1-10 the service was about a 6 or 7 max but also told her I know nothing is 100%.

We were offered a trial subscription and called to activate it. It would not work. We called again. It would not work. We called again. It would not work? Get the picture? They could not get the radio to work in my car, yet every time I called, they tried to sell me a subscription. Why would anyone want a subscription to a service that doesn't work. They finally transferred me to a tech, and after holding for 15 minutes, and listening to their messages, I received a final message that said this was no longer an active Sirius number, and I could either call the new number they gave me, or go to their website. Terrible.

If you decide to cancel your service, you will have to call and speak to a representative. It took 15 minutes to get my account services shut off as the representative kept insisting that she could not understand me once she found out that I was calling to cancel. It's ridiculous that services cannot be canceled online. Perhaps, in light of so many better streaming options, Sirius is having to resort to frustrating the customer enough that they give up on canceling.

I renewed my subscription last week for $150. Now I know that was too much. Since the renewal, my app would not function. I uninstalled and reinstalled. Still didn't work. I called, and was told to reset my password. Worked once, and then not again. Yesterday morning, I was on the phone with them for one hour and fifteen minutes, fifty minutes which consisted of being on hold!!! At one point, after finally reaching technical support, she began to presumably work on the issue and then dropped the call. After so much time spent and being so angry, I did not call them again. I have never been so frustrated and wish I could just cancel and get my money back.

I had been a subscriber for some time. The last time I got a discounted rate by giving them my credit card to renew. They then started billing me $22.04 a month without notice. After my credit card changed, I contacted them to renew to a new plan and was told that I had a balance that I needed to pay and that they could keep me on the current ridiculous monthly rate. When I told them to cancel the service and that they could send me a bill, they kept trying to get me to give them my credit card (I refused) and then said they could sign me up to a cheaper plan that would have a very limited channel selection (that they really couldn't tell me over the phone what channels). No thanks. Best thing in dealing with a company with these sort of practices is to not deal with them, so I am.

We decided to use their service because we did a 6 month see the USA via our new SUV trip. They gave us an introductory offer of $30.00/$5.00 per month for the 6 month period. I should have known something was up when they asked for a debit/credit card to set up the one time billing/account as a prerequisite to activating the account for. Month seven and eight I noticed that they had just started billing me $22.04 a month without notice upon. I quickly contacted them and discontinued the service (I thought, right?). NEEEW -- I received another bill for the month number Nine for the same amount via email. I contacted them (a foreign outsourced customer service department) to bring their error to their attention. I was on hold for 12 minutes (guess I'm not the only disgruntled customer) and spoke with three different who tried to get me to commit to a new plan over and over again.

WORST CUSTOMER SERVICE EVER. I signed-up for a 12 month subscription at $5.00 in December and, after purchasing a new car (in May) I was told that the subscription I had paid for was no longer valid and that, instead of $60 for 12 months, I'd have to pony up $99 for the same thing. Their excuse? "That promotion is not currently in our system." So basically they're screwing me for buying a new car! I paid for 12 months of service, which they now refuse to honor - just because I got a new car. INEXCUSABLE! I'm telling everybody I know and also blogging extensively about this. What an awful thing to do to a customer.

I have recently discovered that SiriusXM was charging my credit card without any type of notice. Only when my card expired and I was issued another card, the next month my radio was cut off. Story goes I paid $60 for a year subscription after that I guess in the small print they were going to charge me $19.95 a month for a radio I no longer had, well 8 months of looking back on my credit card I was being charged without notice. Way to go Sirius. Y'all got me! Spoke with customer service and requested my money back. Apparently I was speaking to a 3rd world country, and pretty much told me, I screwed my self. Never again.

Wow, just called Serius XM to follow up on an ongoing case and got caught in a loop that kept sending me to the Activation department. I immediately asked to be transferred to the U.S. because I have an ongoing case and I know from a lot of past experience with your company that the call center cannot make the decisions on my account as they have informed many times. A very nasty lady told me three times that she is not sure the person she would transfer me too could help me with my case and I said "I don't need any assurance. Just transfer me to the U.S. where I have worked with two people already."

Notified Sirius that I needed to cancel subscription, leased SUV returned. Approx. 5 wks later credit card billed. Called Sirius, transferred three times, had to provide exact demographics and situation repeatedly. Told me they have no record of my original cancellation call, relatively said I was a liar. Not only was the call center extremely loud, reps did not have an acceptable command of the English language. Rep was very persistent, attempting to sell me a discounted subscription, a radio and 'enticing' me to extend. Had to tell him FIVE times, I NO longer had the SUV in my possession... He persisted. Aggressively attempted to sell me another subscription for my new auto, told him I was not interested, his pitch was borderline harassment. Finally, he cancelled after reading a lengthy sales pitch. Not customer focused. ONLY sales focused.

Their offer new subscribers good deals but after that the rates are outrageous. I signed up for the ALL ACCESS PACKAGE. It gives you access to one radio (portable or in your car) and phone. That is it! If you want to listen on your portable radio it is a NEW plan. If you want to listen on your computer? It is a extra charge and you can only listen on one device at a time. That is what you get Sirius...ly not ALL ACCESS! Now, I understand all the one (1) star reviews. If they offered a 0 you would see a lot of those. A one is being generous.

My credit card has been charged twice for the same subscription, and SiriusXM refuses to correct the problem. They said that I need to call a different department. I told them that I wasn't going to waste any more of my time with this mess, and that they were instructed to call me. Then they said there's no way for them to call customers back! I said, "Are you kidding me?? Do you really take me for some kind of idiot or fool? You all call customers all the time!!!"

WORST customer service EVER! I purchased an Onyx Plus Satellite radio on promotion a week or so ago for $9.99. It shows up and it's defective. I called yesterday and spoke to tech support. They confirmed it's defective and transferred me to another dept so we could get it replaced. The next dept says their computers are locked up and they can't create a return authorization. How freakin' convenient. They tell me to call back the next day. I call back today and now they want to charge me $80 for a replacement radio!!! $80.00 to replace a $10.00 defective radio they shipped me. Talk about a bait and switch.

Before the trial period that came with my new car ended, I sent a check for $61.50 to extend the service for 6 months. But my service was cut off anyway and never turned back on. I emailed Sirius and they were no help. I called and spoke to a foreign speaking woman who kept repeating I needed to troubleshoot with the dealer even though I was asking for a full refund. I never had access to the service beyond trial period, and I no longer wanted the service. She refused the refund and after much back and forth, I settled for a partial refund just to get off the phone. NEVER AGAIN!! HORRIBLE COMPANY.

I wish there was an option for ZERO stars. We recently purchased a car with SiriusXM and have enjoyed the trial period. I received a letter offering 5 months for 25$ to continue service. I was unable to set up an account due to the website would keep saying "your session has timed out." Trying to chat online with customer service was a bust. I very quickly realized from the bad grammar that it was not someone who spoke English well.

It took a full month for them to send the signal to my vehicle, then they told me they would extend it a month. I was offered a promotion of 6 months for $28, which I accepted, but after all the confusion I canceled the service 1 month prior to my "trial" period being over. Then they did an unauthorized withdrawal of $62 from my account. After stealing $62 they said it would talk 3-5 days to refund my account. This is a horrible company!

I called over a month ago to cancel my service before my subscription ran up. They removed my credit card info but did NOT cancel my service so here I am next month getting a bill through my email. I had to call again to try to cancel it. Both times they keep pushing the product and won't accept a no. I understand they have a job to do but this is ridiculous. I told them I will not pay over the phone or online for this purchase. I want them to send me a bill and I will mail them a payment as long as my service is cancelled as requested.

I have been harassed by this company, who has nothing to offer that interests me, simply because there was a free trial with my car. Today, 6 months later, a trial offer for XM hijacked my car stereo, and my gps audio was totally taken over by Sirius. I never touched anything! So invasive and disrespectful.

The customer service is absolutely terrible at Sirius!!! I received a letter from Sirius noting that I was eligible for a 2 month free trial. When I called to activate, the representative could barely speak English and had me on and off hold for about 15 minutes. She finally came back and said that Sirius does not send letters out, so they were unable to provide a 2 month trial for me. I have the letter in my hand! This is the second experience I've had with them and both have been completely unprofessional and not worthy of my time.

I was paying for a subscription for my dad. He passed away so I no longer need it. They let you do everything online except cancel a subscription. You can change a subscription and make a payment online but you have to call to cancel one. So I called and had to deal with an angry foreigner who obviously didn't like her job and barely spoke English. This is what happens when you have a monopoly on satellite radio. The selection of radio stations suck as bad as the customer service.

Received an offer for a radio @ 90% off, but I needed to almost double my subscription rate to $35.00 and agree to auto renewal. The ad I received in email specifically stated it was a "subscriber-only offer." But then says "additional minimum subscription required." When I called to get clarification, the lady cheerfully stated that I could have both radios activate at the same time. But I don't need both activated so she said that I can buy the radio for "only" $99.00. Unfortunately SiriusXM is the only player in town so I'm sort of not able to go to their competitors. Interestingly, Amazon.com offers the same radio for $54.00.

Canceling my account was not possible via the Sirius website and I was forced to call and listen to a 6 minute sale pitch as to why I should not cancel. I told the Sirius rep that I did not have time for this and that I just wanted to cancel my account at the end of my contract (and not renew). She continued and insisted reading off pitch after pitch designed for me to stay. She was questioning my finances and wanted me to tell her what channels I listened to. This is not ethical business practices!!! Buyer beware!!!

I purchased their "New Customer" promo plan when my new car promo plan expired. For $25 for 5 months, I thought it was a good deal. I've had their service in the past with other cars, but was suspicious about their billing practice and cancellation process. I finally caught them storing my personal credit card data, when I told them to only use the data as a one time authorization. The sales rep. promised she would delete the data after the transaction and bill at the renewal, which will cost me a $2 Invoice fee, should I not cancel before the account invoices. When I called to cancel, the rep.'s supervisor told be they would credit the card on file with the remaining credit of $0.75, since I was cancelling early. When I asked why they had my credit card on file, when I had asked for them to delete it, the rep just said they kept it on file.

I have had issues with billing practices with Sirius XM Radio. I went to cancel my account as I no longer want the radio, it's getting pretty boring as well and the APP is not working right. I had to uninstall it. I called this morning and the "John" answered the 888.601.6302 telephone line and get very snippy with me and then told me I had to hold for the cancellation number, I have screenshot that shows that I was on hold for 38 minutes. I called on my landline to have another representative cancel my account and he did in under 6 minutes and transferred me to a manager as well. Don't activate your radio even if it is free.

Most new cars come with a SiriusXM radio as standard equipment. In order to keep the full functionality of the radio, the car owner must subscribe and maintain a subscription with SiriusXM. As is the case with cable TV, SiriusXM offers dozens of channels, most of which I never use. (I believe this is also the case for the vast majority of their customers.)

I called twice to cancel. Each time they made an offer I couldn't refuse. I still never used it so called to cancel when charges appeared on my credit card for full membership fee without notifying me that my promotion was ending which they promised they would do. She finally agreed after putting me on hold for 10 minutes before she gave me a confirmation number. They become very rude.

I have been a SiriusXM customer for years. At least 7 years. I just wanted to cancel paying for an deceased person that had a SiriusXM radio. They just would not stop asking me to renew. They need to stop and listen to the request of the client.

I went through a terrible YEAR, with my health, broken down PC, Cell phone... I had a 2015 4 Runner, free XM for 6 months? Then was notified, I signed for 12 months for $60! I traded in for a 2016 4 Runner. After free trial, they decided to bill me by my credit card on file, per month /$ 23.13! I paid almost $400 for last 12 months. Sirius WILL NOT REFUND MORE THAN 2 MONTHS! I AM DONE WITH SIRIUS XM! I filed a complaint with my Discover Card, that they stole from, and The Consumer Credit Counselling Bureau, will be next, as well as the BBB. I received NO NOTICE from Sirius, and if I did, I certainly WOULD NOT HAVE AGREED to pay, $23.13/month, when my previous year vehicle was $60/Year!

I got SiriusXM as a free trial on my new car. It was okay, but they tend to play the same songs over and over. I had looked online on my account to see what the costs would be to renew, but never signed up for anything and thankfully never gave them my payment information, because when my trial was up they billed me for 6 months of service at about $60! I called to complain (ethical companies shouldn't make you call to cancel, but SirusXM does) and demanded that they remove the charge. He removed most of it but said I would still have to pay the prorated amount for what was already used. I said no because I never signed up for it, and after he "talked to his supervisor," he removed that too. I was lucky to get the charges removed, but still they shouldn't do that. Today I got a "special winback offer" in the mail that went in the trash.

I have been SiriusXM since 2013 on 3 of my vehicles. I lived in Austin, Texas and most of my travel paths DO NOT have many overhead bridges or big tree to block my SiriusXM satellite signal. BUT, the same certain areas I have multiple interruptions of my radio on different vehicle that I drove on that day. I called SiriusXM radio to complain and the worst call center is in Caribbean (HONDURAS), they usually disconnected you or transfer your call without briefing to the next rep or supervisor.

SiriusXM Radio renewed my account without notifying me! The rate jumped from $99 to $243! I called to cancel and was told it would take 3-5 days to process the refund. After 7 business days the money was still not back in my account! I called a second time on the 7th day. I was told that the first request had not been processed. I asked to speak to a manager. I was told one would return my call in 24-48 hours. I refused and said that I would wait for a manager became available. It took about 15 minutes before a manager took the call. I was told again that it would take 3-5 days to process the refund.

The tl/dr is that if you want to cancel you have to be persistent and may have to cancel your credit/debit card to make sure they don't keep taking money from you. I'd been a Sirius subscriber since 2006. I had it in a car and two portable radios. I thought the service was expensive and eventually switched to their stream only option. I didn't have too much trouble cancelling the car and the other radios had lifetime subscriptions. When it came to cancelling my stupid $54.67 per year streaming only service it got crazy. I called in 2016 to cancel when the current subscription expired. They assured me everything was good and it looked good online. They ended up renewing my subscription anyway. I caught the charge on my debit card so I called them to correct it and we went around and around like everyone else with billing issues. Once again I thought I was good but they would never agree to cancel it and wouldn't refund my money.

Same problems as others with the service. It came free for 6 months and when the six months were up, they expected me to continue my service. I refused and they sent me a bill for app. 12.99 or so. I call again and cancel, and they put me on hold again. They did not cancel my service. I called several times more and the same thing happened over and over again. Bad customer service and they will not cancel your service when you ask them to. I told them after the fourth time, I was going to call the Better Business Bureau and then and only then, they cancel my service and sent me a final bill for 20. I refuse to pay it. Never again will I get SiriusXM radio.

Sirius XM came included with my new car, and I enjoyed the satellite radio service for a while, but when the bill came, I noticed (as many do) that this service is way too expensive. In a world where Spotify exists, nobody needs Sirius XM. So I called to cancel, and the agent sweetened the deal with a temporary promotional price that sounded closer to reasonable. Of course 3 months later, the promotion ends, and I'm back on the phone to call customer service to cancel. This happens 3 or 4 more times, and I'm finally over it. I'm serious about cancelling Sirius. I called today on my way home from work at 6:15 pm Pacific, and the agent puts me on hold.

Canceled my service and even received a call asking if I wanted to sign up again. Decline. Then a few weeks later received a call saying my bill was past due. When I called to tell them there cannot be a bill that I canceled service, they told me they had no record of it and that I owed $12.10 for service to date. Customer service rep could only read canned script and repeat herself. Did not listen to me that canceled service and did not owe. Did not offer to check into it for me or anything. Would not recommend this company. Very poor customer service.

I have never seen I more crooked company. I canceled a service with them a month ago. I had to get 3 people before I could get a English speaking person I could understand. I told them I want to cancel. The guy basically wouldn't let me. Kept trying to get me to say I want to continue. I finally after yelling got him to let me pay off balance. I paid 15 dollars. Got him to say I'm done. No more charges. The radio stopped working that day. Thought we're done. Wrong. Got a bill today month later. Once again they wouldn't let me cancel. Said I'm still active. I was about to lose my life. He kept saying "You want to renew. I need to..." I kept saying I cancelled.

I just received an auto renewal notice from Sirius and about fell out of my rocking chair! Wow. My first year was free, my second year was $136.54 (reasonable) and the renewal is for $297.51. This is an increase of 45% for a service that I might use 1-2 hours average per week. There are several stations on Sirius but I use only 4-5 stations. I consider this a bait and switch by the auto manufacturer, the new car dealer and Sirius radio. This is a very questionable business practice and I think all Sirius subscribers should consider a class action lawsuit to discourage this kind of business practice. I am considering contacting the Colorado Attorney General to bring attention to this "bait and switch technique"... These people are greedy, unethical crooks (Sirius). I am ticked off and I am not going to take it anymore! Comments from others would be most appreciated. Thank you for the opportunity to vent, I feel much better now.

I bought my 2017 Ford explorer in November 2016 with 6 months SiriusXM radio and 5 year travel link. Renewed radio May 2017 which was turned off in November 2017. Recently my travel link was turned off and called 3 times and kept getting different answers from them. First they said it was never activated within year so the offer of 5 years expired. I called the dealer but they say the service is activated when they get them on the lot. Called SiriusXM radio and was advised no service shown on the radio id number so they wanted credit card number or receipt number. I found credit card receipt called back third time they showed it was paid in May 2017 but when I did not renew the service was turned off. They want to charge me to activate my service which was paid by Ford Motor for 5 years because Sirius radio turned off all my services instead of just the radio service when it was not renewed.

Sirius is a scam. They auto renew your service without your consent so they can steal your money. Radio service is mediocre. Claim no commercials but they have a ton of their own. I do not recommend to anyone.

Started out free obviously, 6 mos. promo (30.00) then once they get your credit card on file... watch out. I am a bit on the frugal side but 3 times the quote "promo" price is too much. Also, no notice, no bill nothing just a 102.00 charge. No other service with an automatic payment ups the price to 3 or 4 times what you previously paid without ANY notification. I KNOW there are others out there like me who were astounded at the price for 6 mos. service. They tried to persuade me to continue but they would never drop my credit card off the auto pay and send me a bill, therefore I'm done. Not worth what they gouge you for. So there's my rant. Buyer beware!

I enjoy satellite radio but, I refused to do business with XM. I got a free trial when I bought a used car from the Toyota dealership. It came with the car, I did not order it. I enjoyed the radio so, when I got a letter offering a deal on 1-year of service I sent in the order form. I paid with a check in advance for 1-year. I read the agreement and did not check the box for automatic renewal. Close to the end of the year I got a letter or two and a couple of calls warning me that my subscription was about to run out and that I needed to renew. I decided not to renew. About a month later I got a bill for the next month at three times the previous rate. I called and was told that all their accounts were automatic renewals.

It does not matter if you want to cancel or change your subscription. The consumer is forced to call their number and every single time, you will be on the phone for at least 30 minutes, if not an hour. When you hang up and check your account, there will inevitably be a mistake that will end up costing you more, so you have to call them back and spend more time trying to get them to fix their mistake, which is most likely done to get more money out of the consumer. I have my SiriusXM to expire each 6 months and must call to get the discounted rate. I pay the price dearly to save that $200 - $300 per year, all in time and frustration on the telephone. I seriously dread the date each 6 months that I have to call them. Cancelling the account is not any easier. So frustrated!!

Sirius Radio apparently has a policy where you can only cancel your subscription by phone. You receive notifications that your subscription is up and even receive a paper copy to renew. If you do not cancel by phone, they continue to charge you. In my case, my Sirius was not renewed by me. My Sirius radio satellite quit working near the time it had expired. I received no notification that I was going to be continued to be charged even though I never renewed. I didn't renew my subscription and then received a phone call a month later saying I was being charged for a month since I didn't cancel via phone and that is the only way I could cancel. I received no explanation of this via email, via in response to the bill sent to me, but am still being charged the $21 plus change.

Trying to cancel the Free Trial Subscription (I did not request). The is a huge scam, I purchased my Dodge in 2014, after SiriusXM refusing to cancel my free trial I ended up paying over $100.00 to cancel, SiriusXM said, "In fine print you are a subscriber after the free trial." Mar. 2018, they has sent me another free trial, and I had to speak with 3 people with long hold times to get this stopped. They said, "You cannot cancel a Free Trial." I did not order this Free Trial. It was automatically turned on by SiriusXM.

Please Sirius - you offer a great product but you need to change out the employees on the other end of your customer service. I just tried to sign onto 5 months for 30 some dollars. As she was repeating the guidelines four times out of RUDENESS - I stated that for the MANY years I have been a customer I try and get into another promotion before the other has ended. Let's face it people this is what we do! SHE then repeated the contract again and again. I SAID YES! She hung up on me- SO SIRIUS when you have employees like this with ATTITUDES - you will LOSE OUT.

The customer service is substandard at best. They employ non-native English personnel who work off a script. They do not understand nuances of the language and in my experience therefore cannot complete a transaction properly. Their lack of addressing this issue will undoubtedly be the reason for loss of revenue.

Called to cancel my service early this morning, spoke to an agent who talked me out of it by offering a promo which always irritates me when companies do this (don't offer it to existing customers, only if they threaten to cancel). Called back in to add 2nd radio as part of the deal the agent and I agreed to, was told hold time was 34 minutes, press 1 or callback, pressed 1. Was called back, but the system could not recognize that I was speaking the option "one" to accept the callback, nor could it recognize me pressing 1 on my phone to accept the callback. It called me back 3 times, never could recognize my saying or pressing 1, so it warned that the callback was canceled. I called back in, it said "Wait time is 40 minutes, do you want to hold or do callback" (hold of course, since your callbacks don't actually work), and literally within the first 5 seconds of my "40 minute hold time", I was connected to an agent.

I read down pretty deep about all the complaints. All, bar none were about the poor customer service. I never had to deal with customer service because the auto-billing went smoothly. But now my subscription has run out and they call 3 times a day, I have never answered because I don't want to renew. So I want to mention my problem that no one else has mentioned. It is like cable TV, you have 500 channels but maybe 5 have any value. And of those 5, they are spread out, you cannot preset your station buttons for Sirius. If you want rock, rather than put them all in a row, you have to push the button 30 times to get to another rock station. The country stations are fairly close to one another. There is only one Christian station. There are 450 stations that play obsolete junk that no one has ever heard of.

Despite the fact that My wife warned me that talking with customer service is a nightmare, I had little choice as I had totaled my vehicle and no longer wished to have satellite radio in a vehicle that I no longer owned. A simple cancellation would have sufficed, but all the representative wanted to do was to sell me more service and equipment. I kept repeating that I just wanted to cancel, but they are obviously trained to try to sell more. I was able to create the account online. Why can't I cancel the account online. One smart thing that I did was create a automatic renewal account with an old credit card that is expired. This would force the company to send an email every month telling me that I needed to renew. So, every month I would log in and pay the account and indicate that it was a one time payment. This keeps them at arm’s length. I liked the listening service, but I don't like customer service.

In 2006 and 2008 we bought Life of the car memberships for our two Acuras when the free trial period ran out. We sold the 2008 Acura in 2009 and whoever has that car still has that XM service. We sold our 12 year old Acura last month to a good friend, handshake deal. No dealership involved. Part of the selling point was having the SiriusXM that came with it. A month later SiriusXM turned it off. They have told me many lies. 1) First couldn't find our number (hard to keep that lie since we have been paying and are paying for all of our cars since 2006), 2) then they couldn't find that car (found the 2008 Acura on our account that we sold in 2009). 3) Then they said the used car dealership turned off the XM Radio (no used car dealership was used). By now we know that they are just going through a list of lies so then.

I maintained 2 SiriusXM subscriptions on 2 new vehicles for about 3 years. When my wife and I got smart phones we decided to cancel the radio subscriptions. I was on the phone for literally hours as the SiriusXM agents kept trying to pressure me to stay and transferring me to different departments. Literally, for about the last 30 minutes, the only phrase coming out of my mouth was “Cancel my service”. They are absolutely horrible to deal with. They finally canceled the service but continued to send me mailers and emails even though I told them to NEVER contact me again in any way, shape, or form. It’s been over 2 years and I still receive mailers and get emails even though I have continually 'unsubscribed’ from everything - they keep putting me back on. They are the closest thing to the Stephen King story about the company that helps you quit smoking - they never leave you alone.

I purchased a new Toyota in Nov 2017 with 3 months free trial SiriusXM. They repeatedly sent mail saying it expired on Feb 07 2018. When I paid to extend it a year, I also decided to buy a radio, speakers, outdoor antenna and subscription for house. I did this all online, thinking thats how to get it done, using credit card. I was interrupted by phone call part way thru, was timed out on computer for some reason... Order went thru, but as two different accounts.

SiriusXM does not send out anything before or after charging the credit card on file. I noticed a charge and had to register my account and login to see what I was billed for. I could not see any previous bills except this last charge covering my current subscription. I have no way of tracking what I spent on the service for the last year except through my bank statements. I called customer service and they said they could remove my card on file, then switch to paper invoices to be sent to me for $2 fee per invoice. They have no paperless option. I explained that I would like a notice when my contract is being auto-renewed or after the card was charged so that I can keep track of what I am paying for.

On November 27, 2017 (1:28 ET), I spoke with Jim of SiriusXM. After being told by multiple family and friends that calling Sirius is a hassle, I have to agree. Speaking with Jim was extremely frustrating. We had sold both our cars; therefore, I called to cancel service. Well, this call was everything but easy. I trusted Sirius to settle the two accounts. I paid the balance due on the Cruz. I requested refund of the credit on Dart ($11.04) of which Jim assured me would be processed/refunded to my check card/Visa within 5-7 days. I took note of Confirmation # for call. Never received refund!

Many years ago I opted to purchase SiriusXM's lifetime subscription option for $500. Yesterday, I purchased a new car and called to have my subscription transferred to the new vehicle. It was at that point I was informed I had used up all four of my subscription transfers - which I paid somewhere around $70 each time I transferred. So now, the owner of my old car gets the lifetime membership, and I get to purchase a new one! Thanks SiriusXM!

This company is overly persistent. They call me, they send me emails, they send me snail mail. If I wanted to purchase their product I would already have done so. What a pain in the ass. They are currently calling me every day.

Called this company to either terminate or negotiate a lower rate for service and to cancel automatic renewals because of the exorbitant renewal price. Don't ever give them a credit card and authorize automatic renewal. Agreed upon an annual price and was sent an invoice. Upon review of the invoice I detected a "city tax" charge of $6.74. The city of my residence doesn't have a "city tax". Asked that it be removed, even talked to a Supervisor, but was told I would have to fax a tax exempt notice. Tried to explain, to no avail, that I was not a business with a tax exempt # just a citizen/resident of a city that does not have a city tax.

Bear with me during this long review... I have owned three different Chevrolet Equinoxes, but never at the same time. I have had Sirius radio in all of them. Recently, I checked my credit card statement and realized SiriusXM had been double billing me for over one year. They had been billing me for both my old Equinox and my new Equinox. I no longer owned the old Equinox and had canceled the service.

I bought two lifetime subscriptions in 2002. Bought a new car and was told I can't transfer. Lying and cheating do not make for good business. I helped them when they were starting out but they can't honor their side. Then they changed all the notes on my account...

Never ever ever give them a credit card number. If you want to subject yourself to this terrible service send them a check... I can guarantee you when I canceled and did not pay they kept sending me a bill that went straight to the trash and they finally shut me off after about 4 months past the expiration of my subscription.

VISA Pre-paid is the largest provider of credit cards in North America. However SiriusXM refuses to accept payment using this legal tender saying that VISA is not a credit card. Absolutely ridiculous! VISA has already received the money and is a guarantee of payment. There should be no reason this is not accepted as a credit card payment - run the card and the charges will go through.

Terrible experience! First, you can signup online but you cannot cancel online. Second, the phone number for cancellation is not 24/7. Third, I called the first time and a person took all my info with questions taking up to 20-30 minutes to cancel. Few weeks later they charged me for renewal. I had to call again and the person who responded said there is no record that I already called and canceled and that I have to pay for the renewal! Another 30-40 minutes went wasted for them to agree to provide full refund for the service that I didn't order and that already called to cancel. They pretty much make very difficult to cancel, hoping that customers would be charged without their permission.

I have had Sirius for a few years, and the cost has always been inconsistent. When I received an email this year, the renewal was going to be approximately $280. I called to cancel and had to speak to two people; the last person offered it to me at half price. My reply was that they should have done that to begin with so I continued the cancellation. On Friday, February 9, I received a call offering me a locked in price of $6+ for a year. I repeatedly asked if NASCAR was included and was repeatedly told yes; I also received an email to confirm this. Today I turned on radio and had no NASCAR station.

I would NOT recommend the service -- radio is fine, but dealing with billing, customer services, anything else? Forget it, unless you want to upgrade, pay more, etc. I was on chat for an hour, got NOTHING resolved, but was asked the same question over and over. It was like the movie Groundhog's Day. Advice? Don't sign up for this service. If you already have, watch out for automatic renewals.

We’ve been customers since 2007, but we have Apple music and I decided to cancel one of my subscriptions. Long story short, it took me 56 mins and threatening a lawsuit to have them cancel a subscription for which I had paid in advance. One of the most non-customer friendly experiences I’ve ever had. I’ll be canceling subscriptions on my other vehicles as a result. It’s worth the hassle of the phone call. Recommended that you do not use this service.

I have had SiriusXM since 2013. I’ve never had an issue until my credit card on file needed updated as it had expired and they called for payment. I was driving and asked if I could call back or update online. The guy stated I could not, I had to make a payment right then. I stated again that I was driving and it was not a good time. He said if someone was in the car with me they needed to update my information now or I would lose my service. I stated no one was in the car with me. The man then demanded I pull over and get my card updated or else... I hung up.

I was told one price for three months but charged another. I asked to me give a credit for the differences but they would not. Don't sign up with this company. I did not have my car after June and with payment being automate they were taken out twice. I ask for a credit for those 2 dates and It was denied.

I called the company to cancel my Sirius XM account January 30th 2018. I don't use the service. I pay for multiple other music companies in order to listen to whatever music I want at anytime. The woman taking my request to cancel REFUSED to listen to what I was trying to do. Simply CANCEL my Sirius XM account. She continued to repeat multiple different offers saving me money and trying to keep my account active. About 22 minutes go on and I'm still battling to get my account canceled. She finally got the point after 25 minutes of this craziness and refunded my credit card. I will never suggest anyone to use this company.

The Classic Country plays one classic out of 10 songs, The Broadway station Plays a recognizable tune once every 2 hours and talk station has half the time on Commercials. I have found it a waste of money and have cancelled my subscription.

So I get a letter in the mail from SiriusXM Radio telling me to sign on to account and stream on my phone. I try and it is not working. I call them and start speaking to someone who had NO IDEA what she was doing. She asked for my phone number 3 times and then said I had no account. I asked if she wanted my account number - She says, "Oh yeah good idea". So I tell her I signed up for a year back in December and have YET to receive a Welcome guide telling me all about SiriusXM and confirming the money they received for the year. She tells me she know anything about the mailing process. I ask if she can get me a welcome guide and she puts me on hold for 10 minutes and then says her manager is confused about what I am asking. Seriously. Then she tells me the special I signed up with doesn't allow streaming.

My car came with SiriusXM Radio, which I never used and will never use. During the 6th call from them, when I explained just that - again- the rep INSISTED that I listen to the sales pitch or I would continue to receive calls. He was rude and HE hung up on me. I understand having to sell a product, but I can't buy from a company that uses bullying techniques.

Similar to the other reviews on here pretty much sums up my experience as well. To make a very long story short: I bought a new truck that included a radio subscription for SiriusXM and had it free for the first year. The second year I paid for it and 6 months into it a few channels disappeared. I called to ask why I didn't have certain channels any longer and, after a very frustrating phone call, was told that I didn't pay for those certain channels when I renewed my subscription. My concern was justified being that I had those channels halfway through my second year of subscribing, but whatever.

I got Sirius XM with a new car in 2016, they had a $99/yr offer so I continued the service for a year... Huge mistake. I got a call a few months ago about renewal and told them I was not interested. Similar to other reviewers here I had to sit through almost an hour of pitches and offers before they would agree to cancel. Then they asked me for payment information because my service continued beyond my year-long contract and I owed them a few dollars. I hesitated but gave them my credit card... another huge mistake. They tried to slip in some wording about "recurring/future payments" and I got upset with them and then updated the disclaimer to say "one time payment". Now they have me in collections saying I owe them more money for service and my car STILL has Sirius XM service even though it's been over two months since I cancelled. I just spent 30 minutes on the phone and they are still refusing to cancel my service.

Do not use SiriusXM. It is a huge scam. I have called countless times to cancel my subscription and their customer service is awful. The first time I called I repeatedly told the representative that I had no interest in the subscription anymore and instead she kept offering me other options. This happened multiple times and I had to tell her several times that I had I don't want it and I need to cancel it. She then hung up on me because I didn't want to listen to any more offers. I called second time and another woman answered and it was the same thing for fifteen minutes. She kept trying to have me purchase another plan when we wanted to cancel it completely. She finally held off and decided to help us cancel our subscription. I luckily recorded the conversation and will be posting all over social media. This is ridiculous and people need to know this. The worst customer service experience ever.

First impression was bad. Once I got a new car, I started getting calls from SiriusXM almost every day. Sometimes, more than one call a day. I told them that I'm not interested in their service but calls kept coming for about 6 months. Anyways, I never buy anything from companies which try to harass me with their call. Now, they are sending letters. About the radio... I don't think that anyone needs this kind of radio when people have access to Google Music, Apple Music, and Spotify. SiriusXM serves music with significantly lower quality. Music selection is also not so great. No, I wouldn't recommend SiriusXM to anyone unless one wants to be harassed by unsolicited calls.

Recently bought 2 new cars, had this service free for 3 months. First they could not get it clear that we got 2 new cars. It took 6 calls to get this straightened out. Then started getting calls several times a day, decided not to renew this radio service for either car. Still receiving several calls a day. Keep telling them not interested. Need to somehow remove this from my cars. They just will not listen to me. Who do I complain to?

Harassing phone calls to renew. Charged card unlawfully. Got dozens of phone calls with a foreign accent, I told them quit calling, I had to block their number, I canceled service Nov 2017, January 2018 they billed me and claim they have no record, now I have to dispute charges with PayPal. Never use this service, they are crooks, harassers!

Car came with 5 year complimentary travel link/satellite traffic. When I renewed service (at 2 years) it was cancelled. No fine print stating I needed a certain plan for the complimentary service. They wanted to charge me extra to include a 5 year complimentary service. No transparency. Poor service. Also bandwidth is poor, music quality is horrible.

The DJs who are playing music from the 1950s channel have no idea of what was popular during that time period. I, therefore, intend to cancel my subscription when my current period expires unless knowledgeable people are installed.

The actual music service was not too bad; not great, but OK. But when I canceled, it became truly odious. First, the representative would not discuss cancellation at all. Every time I asked about cancellation, or asked him to not renew, he did not reply, but changed the subject instead. He would only talk about special discounts for renewal, and variations on the renewal theme. When I finally got a supervisor, she cancelled. It took far too long, was frustrating, and ruined my morning. Now, they call, and call, and call. No matter what I say, or if I don't pick up a dozen times, they just keep calling. Somebody should prosecute them, or sue them, or find some way to stop their sleaze.

Recently I discussed a billing issue with one of Sirius’s customer service reps. The issue for the automobile was resolved. At the end of the call they asked if I would like to try out their home radio so I said yes. The radio was supposedly free. I paid $7 and change for shipping. Then I had to pay for the subscription. It was around $16 and change. That was not the problem. I thought it was going to be a normal radio that you just plug in, not seven pieces that need to be put together. So I had to make five phone calls before someone helped me resolve the problem, I had the radio three weeks and didn’t get to use it once because it was not activated, there was no sound coming out of it and various other problems. All they cared about was updating the credit card to bill the next month (which was only three weeks anyway).

So Sirius Satellite Radio a publically traded company takes it upon themselves to go & charge my credit card without authorization when it was time to renew. The problem is, I didn’t want to renew the service. I received two yellow notices in the mail, telling me my ‘satellite radio was going to be terminated if I didn’t Act now & renew the subscription.’ I didn’t Act & renew it. Then I received a phone call from Sirius telling me my service was going to be shut down if I didn’t pay now! I understand, & expect it to be no problem, it’s just not in the cards right now. Satellite Radio didn’t shut down, I thought maybe starting 1/1/18 it would or something. It still didn’t shut down. I got my credit card statement yesterday & sure enough, $218.55 Sirius Satellite Radio was on there. Now, I had Sirius when I had a couple of other cars, & they did the same thing another time too!

My husband generously gave me a 1-year subscription to SiriusXM last year for my birthday. The subscription would automatically renew on January 8th so I called today to cancel it. I was on the phone for over 20 minutes, firmly replying to their offers discounts and to their sales pitches that I did not want to renew. I was put on hold 3 times while I waited for them to process my cancellation but "EJ" would come back on the phone and try to sell me the service again. I would explain that it was a gift and that there is no way I would renew and EJ was repeated insensitive in suggesting I could buy it for myself or ask my husband for another year. It was a terrible experience. I feel like I was harassed and I will never subscribe to SiriusXM again.

I was in the market for one of these for the holidays and ordered one in early December. The deal was that the radio unit was free with annual subscription, and that I would have my choice of unit. After about 2 weeks without arrival, I checked the shipping tracker and found that the package had already come and was returned to AND SIGNED BY the sender. Called Sirius 6 times and spent several hours on hold before being told that the unit is "no longer available" and that the money would be refunded. Thus far, instead of the money being refunded, I have been billed 2 additional times, apparently for service, which I do not have, as I do not have the unit. Recommend you avoid this service and use a streaming service & downloadable "podcasts" instead. An auxiliary port will get you further than this company will, I'm learning.

I discovered that almost $20 are deducted each month from my credit card while the service is not working. We talked to an Anthony who sounds like a machine repeating the same sentence again and again. This company sucks and it's a rip off completely. No wonder the rating is one star as there is no lower. I am taking this is to the highest level possible.

Back when Sirius fist offered a lifetime sub. I took advantage of the offer. And with my old radio it worked wonderful until about 6 months ago when the cord got damaged, and I was in the process of searching for a new vehicle so I didn't get a new power cord. So when I went to move my subscription I didn't have the radio number of my old radio, something that I didn't think I wouldn't need if I had the information. I called them anyway and they found my account and they informed me that I didn't have a lifetime subscription and unless I could prove that I did by sending them a cancelled check, or the statement from the Cc then they would believe it. A cancelled check? Hello? My bank stopped sending those in about 2000. And I don't have a Cc, and the back I had then didn't have debit cards because they don't have ATM's. So they have cancelled my lifetime subscription. After I have listened to it for what 10yrs now they cancel it? Yeah right.

A Sirius Radio subscription came with a new car purchase last summer. When it ended I got a call asking if I wanted to renew for 3 more months for $5.00. I said sure and first mistake was giving them my credit card number. Perhaps they told me that unless I called to cancel that my subscription would automatically renew and bill to my credit card. Anyway, listen to the small print & take note. Calling them was a nightmare. I was on hold for an hour until I used my cell to call again and used the “cancel subscription” option where I was attended to promptly. They refunded the money for the days not used. I think I should have received a paper or email reminder that the subscription had been renewed and a number to call to stop it. AND, as goodwill, after wasting all that time, I think they could have waived the charges. PS. You will hear that a customer service agent will be with you every 17 seconds while you wait.

I purchased a 2012 Chevy Impala LT in 2016. I Had the first 3 months free and then there was an issue with billing. I have read a lot of negative reviews, but you know folks it is all about how you approach your issue. Today, and an email directly to one person, I received a phone call 30 minutes late, the person from SiriusXM told me that just received my email and wanted to straighten out what happened. While yes they agreed it was their fault, they were most helpful in correcting my issue and we move on to 2018. It is all about taking it to the person who has the juice to fix things.

OK, so each time I've ever called the customer service of SiriusXM, I know going in that it is not going to be pleasant. I know that they are over in India (I'm guessing) with American names like Bob, Jen, etc. However, I think, well, as long as I can just get this done because the website is even more useless as rarely works for what you want, say like, adding a RADIO! You know Sirius, your whole business model? Sigh. So I get a person named Jen who literally, and I mean LITERALLY, has no idea what it is she is there to do.

I really don’t even want to give them 1 Star. Customer service is terrible. Spoke to Donna, Fabio and I believe the supervisor said his name was Tony. Could not understand any of them. Had to ask them to repeat over and over during our 40 minute phone call. Let’s just say I am not happy.

The customer service and call center and sale are mostly target to sale not to help. I experienced they just hang up when they got my money. I eventually canceled the service because of many bad experience on call with them.

I received an offer for $99.00 for 3 years in writing listing the make and model of my car. When I called to take advantage of the offer, they informed me the offer is not valid for my car. They then proceeded to try to sell me their normal package of 12 months for $120.00. Total scam.

I initially loved the service. My favorite music with no commercials seemed phenomenal. Oddly found the music One-Dimensional. When I learned that they had given a platform, a voice, to a ** Nationalist, to spew hate speech I terminated my contract. I will never support hate speech, or bigotry with my very hard earned dollar. When I cancelled my service they tried to convince me that I was not supporting the First Amendment. Bigotry and hate speech will never be part of the first amendment.

I just cancelled my service and am happy to be done with them. Originally my renewal month was January and I planned on waiting until the end of December to call them to cancel my subscription but today I noticed they charged me $230 for a renewal. Last year around this time I called them to cancel the service when it was up for renewal in January but they knocked the bill down by 50% so I decided to keep it for another year, they didn't mention that they were actually changing the renewal date to the day I called them which was 1 month before it expired so I actually lost a month of my subscription. Today I called them to cancel the service altogether because lately they've been playing a LOT of commercials on the channels I listen to... Paying over $200 a year for radio and I still have to listen to advertisements!

Always a mess. This time after renewing on the phone and then double checking on their website everything that was agreed to with a customer service, I discovered a little discrepancy. One car was shown as being on a monthly plan, the other car on a semi-annual plan. I called Sirius Customer Service to have both cars put on a semi-annual plan. After 15 minutes of discussion including a hold while they apparently went to speak to a supervisor, it couldn’t be done until my next renewal and I would have to call again! They never handle anything efficiently and I always have to deal with speaking in broken English.

This company is very deceitful in its advertising and unscrupulous in its billing practices. I had an account with them on a vehicle I previously owned and it came with a trial subscription - I signed up to continue after the trial period for three month periods at a time. Then they billed me for a year! $293! My car was then totaled in hurricane Harvey. I got another Acura and they began a new trial subscription but never canceled my existing contract. I got three different extension offers for the new subscription - without even knowing what they were extending.

Bought a car with a trial subscription in it. A sales rep called to ask me to pay for a subscription because mine would end in 2 months. I tried explaining that I would think about it and let them know. He refused to accept that as an answer and said he has all my information because of the car dealer I bought the car from. He said I needed to say, on the recorded call, that I agree to continue my subscription today. I continually refused and said I was done with the call. He said no, do not hang up or it will cost me more later.

I recently tried to take advantage of a "special" they were offering -- 12 months for $60. An ad appeared on Facebook, but when I tried to enroll the online system was wanting to bill me $99. Got into Chat to confirm the $60 and was told that fees would be an additional $8.34 and taxes would be $9.06. I was prepared for the fees, although I resent them because I listen to very little music, but the taxes are 15% of the $60 plan!!! I'm in Florida and the state and local tax rate is 7%. So they are more than double-charging for taxes. Tried to get an explanation, but nobody there knows anything. "The system" generates the taxes.

I have been a longtime customer of SiriusXM and most recently tried cancelling my services. I received a call from them on my billing and specifically asked they cancel my account. Not only did they not cancel, they took my payment then continued to bill me $29.94 the following month. Now I get daily calls, sometimes multiple times throughout the day harassing me asking me to bring my account current. I will tell them over and over that I cancelled and they were not authorized to bill me or continue my services.

Tried to cancel and can't be done on website. Had to call and wait over 9 minutes to speak to a horses **. Would only ask questions (why do I want to cancel, what can we do to keep you) for every answer they had another question. It was a fight to cancel and I will still need to watch my credit card! Never again!

The past summer I subscribed to a 90 day subscription to Sirius XM, which was paid up front. About four months or so later I received a notice to pay an invoice of service that was 'automatically renewed', according to Sirius agent. I explained to her that I was not made aware of this special clause to renew and that the agent that signed me up didn't emphasize this renewal policy. I also told her that I'm sure I'm not the only one who is complaining about this hidden renewal clause.

This is the worst company I have ever dealt with. They won't let you cancel, they bill you after your contract is up... They put you on hold to cancel, it take hours. Do yourself a favor and never get involved with them... If you buy a new car DONT SIGN UP, they will never let you go.

I did enjoy my six month free trial. I even had thought about continuing the service with the advertised $30 for six month of service. But then they began harassing me. Calling my cell phone every day, which is illegal in the US (outsourced from a tele company in India). It's very deceitful as it shows as a local number on my caller ID. In addition to the daily calls, I also receive emails and house mail from Sirius with the same promotion details.

Just like others here I created a Consumer Affairs account just so I could review SiriusXM. I have been a subscriber for about nine years. I really enjoy the radio content, but SiriusXM 's billing practices border on despicable. I just received an email from their Accounts Receivable department claiming I owe them $655 "for services past and current." When I go to the "detail" portion of their bill the only detail I get is that there's no past balance. The $655 is all current. I have no idea what time frame they are attempting to bill for. They make it sound as if I might owe them for services I've already received.

SiriusXM does not have a method online to cancel the subscription, even though you are in your "manage my account" field. They force you to call them. After losing 10 min waiting and talking to them, refusing their last minute offers, they agreed to cancel the subscription. Supposedly after 5 business days confirmation will be sent that the account is closed. It did not happen. I called again to complain and I got partial refund. Complete crooks, and bad (hard to understand) Indian customer service center.

Their website does not provide a means to cancel service. YOU MUST do so by telephone. Placed on hold, their recorded message says to use their website for ALL your service needs. On hold for extended period of time... Wait... Wait wait. If/when you finally get a person, they stall and keep asking you questions. After about 5 times telling them to cancel, they want to put you on hold again. I hung up so not sure if they actually cancelled service.

This is the absolute worst company to deal with ever. My credit card was charged extra numerous times and these crooks said it was fixed and it still happened time and time again. I ended up canceling the card and fighting with a different foreigner every week to stop these fraudulent charges. It was a horrible experience. I filed a complaint with the Ohio Attorney General's Office and the FTC to stop these extra charges. I would never ever recommend this company to anyone. The audio quality is garbage, there is no variety of songs, you don't even get to hear all stations, some are online only. Customer service is abysmal at best. Don't ever give these people your credit card number. They will scam you big time.

This practice goes against all normal business practices and infuriates me especially since I receive numerous calls like this a month. I am a new customer to your product. Never before used it until it came with my vehicle purchase. I'd almost rather listen to the wind now versus supplying $$ to a business that clearly values deceitful means of capturing potential customers. The call was done during work hours - and my radio listening isn't typically done at my desk. It was also fairly clear that GPS location may have been used in determining my location to produce a local number - which may or may not go against FCC regulations.

I wanted to take the promotion offer for 6 months but I did not want it to automatically renew. Over the phone the agent promised me that would be the case but required that I agree verbally to something different. So, I went online to renew and made the phone call to auto cancel. I was transferred 2 times, waiting each time. Provided security answers three times. The last time was a very long wait where the phone went dead for a good deal of time. All immoral tactics to make you give up in frustration. Only to bill your cc 3 times the rate of the promotion.

I called and canceled a subscription on 7/26/2017. To date I get a $300.00 credit card charge from Sirius, five months later. My credit card will not reverse the charge unless Sirius agrees. The credit card is Citi. There are $70.00 in late charges and this is the first time I get a e-mail from the credit card. Now I have to go through the whole process again and there is no assurance that they will ever cancel this subscription. I am afraid I will have to pay this charge for life. How do I get out of this subscription??? Will I have to hire an attorney to handle this?? Any suggestions???

I requested the suspension of service for a car we store during the winter. The rep said the car was suspended and we paid our bill for the other vehicle. I spoke to 2 reps who reassured me the vehicle was suspended. Later we received a bill for the active car. Called Sirius, they said we paid for service on the car I thought was suspended. But they didn’t. We spoke to 4 reps. to fix the problem.

I called and tried to get an explanation on why I was not getting the free trial that they had sent me emails about. The customer service rep told me that she had no idea then I asked for supervisor and supervisor told me my car radio was not eligible. But for 30 dollars I could have my radio turned back on.

I have spoken with representatives, supervisors and others since October 27, 2017 where I learned from several of your representatives that monies were taken out of my checking account for 16 months unauthorized. I have all information including ID numbers and I am at a loss as to why my money has not been returned to my account. I have only asked that my money be placed back in my account. It is a terrible shame when you are taken advantage of and nobody seems to want to do a thing. Please refer to all my notes in your files and please get back in touch with me. I have contacted our local TV station which is waiting on me to file a formal complaint with Sirius. YOUR representatives are the ones that stated you owed me money. What is going on??

SiriusXM Satellite Radio plays really good variety, just plays them over and over again. On all the station same song about a hour later. I'm sure that there are more artists to be played. Not just the top 10.

I contact them today about and past due invoice I received. I was on hold on the first call for 86 minutes, the second call 45 minutes. Spoke with them about the bill, ask for a supv, Kathleen came on the phone from Wisconsin. She was rude. I explained that I wasn't happy with the bill or the service. She made comments to me that I claim I didn't receive my bill. I told her that not good customer services tell me I claimed. She kept coming back on the phone and kept putting me on hold seven times. I'm not her child and that's not how you handle your clients. I think she should be put in time out. She stated you tape the calls maybe someone should listen to it. This company doesn't care about their customers.

After canceling my account in April 2017 with Sirius Satellite, fraudulent deductions still were taken from my credit card. Unknowingly surprised at these withdrawals since April of 2017 to October 28th 2017, I called Sirius. When passed through 4 representatives with no apologies to these FRAUDULENT CHARGES. They all told me their hands are tied and it is company policy to never return our money... I WILL BE SUING FOR A HELL OF A LOT MORE THAN SIRIUS STOLE FROM ME!!

SiriusXM is a sneaky company. I decided to start a subscription after my first year's free year that came with my new car. I paid 30 Dollars for 6 months. While going through my bank account after these 6 months, they pulled 196 Dollars from my checking account without any kind of notification, announcement, text message, email, just nothing. I was furious. I called them and told them I wanted my money back and close my account. Disconnecting your account was done instantly. Then you are forwarded to someone else and someone else and someone else, one rude person after another. They test your patience and keep you waiting in hopes you will hang up and forget about it. After they made me really upset, they still had the nerve to make me a new offer for 6 months. I am done with them. No wonder this company has so much debt and is losing business.

I previously tried to cancel service on a vehicle I sold - it took over an hour of arguing with them for them to finally agree to cancel the service to a vehicle that was no longer even in my possession, and they gave me a very hard time about it. It was probably the most ridiculous customer service experience I've ever had. I kept the service in another vehicle and on a portable SiriusXM radio. After moving to an area where the service is extremely intermittent (I believe just due to the terrain), I could no longer listen to an entire song without it cutting in and out, and eventually quit using the service since it was too annoying.

Call the SiriusXM Radio company and stated I would to access the 6-month promotion that I received in the mail; what they advertised and what I purchased was two different products. Spoke with two supervisors and they too wanted to sell a different service than what was advertised. Tried canceling and got the run around for over an hour. Had to call bank to handle the charge out right. If you only speak English you will have a difficult time with this company. They find out what channels you listen to and put that channel on a higher plan with you will not be told until you have paid them and then you are told you must buy or upgrade to the next higher service plan. I told them to cancel the plan and they start with all the hidden fees and cancellation requirements. Run from this fraudulent company!!

I have been a Satellite Radio subscriber for over 13 years (back when there were two options, Sirius and XM) and I have to say that the one of the most aggravating things about SiriusXM is the their lack of customer service abilities and their confusing billing practices, particularly for those with more than one device connected. Never have I had to explain in such detail and then explain over and over again what it is that I am trying to do whenever calling in. There is usually a fairly significant language barrier (although this has gotten slightly better over the past couple of years).

When I'm on the road, It's nice to experience Music WITHOUT annoying commercials. I have a varied choice of what I want to hear. The SiriusXM Service is WELL WORTH the cost.

My experience with Sirius XM Radio started with a bogus offer for a free month of XM radio which turned out to be a $55 charge. The real problem came when I walked out to the car and found that the radio was not on in the car. I called customer service, received an agent that had very broken English and kept re-verifying my identity and subscription. It's very difficult relaying your issues to someone who cannot speak the language. This called ended unexpectedly when the agent hung up on me when I requested another agent. I spent a total of 2 hours on the phone on and off of hold to correct the situation, the car still wasn't connected. By this time I was frustrated and tired of retelling my story to the 3rd agent. By this time... I asked the 3rd agent to please cancel the subscription, if there was one.

SiriusXM Satellite Radio is a great service but the satellite service goes in and out way too much. But the music selection is really the best that I have found. One can listen to it on many devices. The trial fees are reasonable too, but the renewal price is so very much money. I’m waiting for something similar and less expensive. In the meantime I will just deal with it.