SiriusXM Satellite Radio Reviews

Let me start by saying I have owned a vehicle with XM service since 2014 on and off. Every time we purchase a new vehicle we get the typical promotional for Sirius XM. I have come to realize their free promo is not free at all. We ended up paying for a promotional service for two vehicles. After the promotional period ended the radio was turned off and/or switched to the preview mode... where you only get channel 1. I assumed my promotional ended and end of out the deal. No big deal... Well until I got my credit card bill and noticed a charged on there for Sirius XM. So it turns out I paid for a month of service that I did not use. I did not use because no station was being broadcasted to my car.

I've had XM radio in my car since I purchased it from Carmax in November 2016 and have been mostly impressed. It took quite a while for my subscription to kick in—it took several tries to connect my radio and required several calls to their support team. The stations always come in and there have been no issues with reception. I am impressed with their channel lineup, but am disappointed I had to upgrade to a more expensive package to get MLB Network when other sports networks are standard. My only real gripe is they make it pretty difficult to leave, even at the end of a contract. You of course are unable to accomplish this on their website; it requires a phone call with a pretty high pressure salesman.

2nd worst customer service experience I've ever had. Rep failed to document phone call properly, so what I was promised was then taken away due to rep error. So when I called in to change plan to what rep promised, I was told I couldn't. I asked to speak to a rep in the USA and was put in eternal hold - they would not allow me to speak to a rep in USA. Finally spoke to a supervisor, and he refused to listen to me. As soon as I threatened to cancel he transferred me without saying anything. Every rep was rude and unhelpful. And apparently if you ask to speak to a rep in USA your account gets flagged and they get even more unhelpful.

The service itself is okay, I do prefer Spotify. I had the service for a year through a promo. When it ran out, they started charging me $18.85/mo, then a few months later it went up to $20.58, then $21.51. I went a few more months and decided it wasn't worth it. I tried to cancel, which there is no option online for, so I had to call. When I called I got the runaround and all the sudden they dropped the monthly payment to $8.05 so I decided to keep it (even though I was frustrated I had paid over $20 for MONTHS). Then I sold the car and the process to cancel was excruciating! I called, made it through the automated system, got transferred, had to repeat myself again, sat on hold, then was told they couldn't transfer me to the right department so I had to call them directly.

After reading some of the bad reviews on here mine seems trivial however when you are trying to play Name That Tune it is frustrating that the name of the song displayed on my tv screen is not the name of the song that is being played. I have talked to customer service about this 3 times over the past 6 months and they are aware of the problem but it never gets fixed.

SiriusXM has some great stations and sometimes great music. However, they claim to be commercial free but they are not. When listening to a station, 70’s on 7, for example, they have to advertise what station you are listening to after almost EVERY song. This is incredibly annoying, especially when the music is turned up a notch. For this reason, Spotify seems to be a better choice. It is less expensive, more options, zero commercials, and customizable. I will not renew next year.

Looked at website to add service to a used car I purchased. Have a great plan of $5.00 a month for 6 months for new subscribers, but when you try to purchase the plan, can't locate it. I made the mistake of contacting online customer service, I was told after providing radio ID number, that they could help. Provides 6 month plan at $40.00 higher than what is on the website. I question, the extra cost, I get, "Oh, sorry, we made a mistake, now you can have the $5.00 plan." Couldn't wait to now sign me up, which, I'm not going to give my information over to someone who doesn't know the base plans available.

The process I just went through to be “given” a home radio, but only pay the shipping fee, and then after agreeing to this and providing my credit card, I learned there is a $15 activation fee. After complaining that I had not been told that, I then learn of a $10/month service fee! Unacceptably misleading!

After 13 years!! of continuous service price was finally too much. Tried to change plan on website and couldn’t even get in. Super frustrated, gave up and decided to cancel which apparently isn’t option on website. Called customer service and they gave me runaround. Eventually had to yell at rep over and over and threaten legal action and finally cancelled service. So sad because I love the music especially in remote places. Horrible treatment of customers.

I received Sirius Radio when I bought my car. It was free for a year. My year is almost up and I want to cancel. I called the number given and after a machine gets my account info, I am redirected to a voice mail that says no one available at this time. This happened day after day for a week. I tried calling the main number and after being on hold for 30 minutes I was told they could only set up accounts and they gave me the same number I'd been calling and suggested I try the chat line. I tried the chat line twice - once cutoff and the second time was told for security reasons they can't cancel on a chat but here is the phone number.

Bought 2 lifetime subscriptions. First one was transferred from one vehicle to a new vehicle with no problem. Now being told it will cost $75 to transfer the second subscription from an old vehicle to a new one. Bait and switch move - does not live up to their customer promises. Will never look at SiriusXM again. Spotify is much better and no commercials. Don’t trust SiriusXM to honor their promises.

Radio stopped working - would only tune to setup channel 184. Tried online signal refresh with no success. Called tech help. Humored them with trying another signal refresh and then trying to move antenna (no point moving it from where it had worked for years) with no success. At that point (it was an older model admittedly) they asked if I had a manual - I said I would have to look for it (this indicates to me a very low level of tech assistance that they ask ME for a manual). At this point they recommended I buy a new radio unit. While I didn't really feel they had adequately checked the problem I agreed to purchase new unit, but only with understanding that new unit would work with my existing boom box. They asked for model number of boom box, put me on hold and said new unit would be compatible with boom box. New unit arrived in mail 5 days later. NEW UNIT WAS NOT COMPATIBLE WITH MY BOOM BOX.

My new Subaru came with a trial period. I never used it since I have android auto and Apple CarPlay... I am getting calls after calls to renew and although I have told them, "Absolutely not." They keep trying. Trial period is up in 2 weeks. If I get charged or get billed, all hell will break loose.

As a multiyear customer of SiriusXM, I came to the realization satellite radio is a needless expense especially in late model vehicles equipped with Carplay or Bluetooth enabled devices coupled with ownership of a smartphone with a data plan. Why pay for static radio when you can easily utilize your smartphone with data plan for streaming, and with higher sound quality? Virtually everyone today owns a smartphone and subscription to Amazon Prime, Pandora or other streaming music service. The only value in my opinion for satellite radio is if you do not own a smartphone, live in a radio-isolated region such as parts of rural Texas, or you drive for a taxi or ride hailing service.

On 01/13/2019 I received an email notifying me that Sirius had charged my card 384 dollars and change for renew. I was pretty upset as I had made them take down my card as they did the same thing last year. They say I allowed it but I kept the email with change from last year. I filed a complaint with the BBB and may also with my State Attorney General. Is this the norm for them. It seems yes. Of course they did then offer discounts like last year but I cancelled. I to find it hard as they have a monopoly on Satellite Radio. But no more after 6 years I have cut them out for good and good riddance.

Renewal was automatic when Sirius XM Canada was advised in 2018 January to not do any more automatic renewals. This was changed and now I am being charged again by the parent company. As I only listen to only two channels and for one it is mostly the DJ speaking with very little music content and the other channel is mostly repetitive artists; the channels being the '50s and '60s. I was offered $237.77 for one year for listening to only these two channels, then offered $105.00 for these two channels and finally $45.00 for six months. When I declined I was informed I would pay a cancellation fee even though my renewal date was today, January 13, 2019. I will never go back to this unethical music provider. Being from Canada I would rather listen to Trudeau; or, Trump before paying for this service again. It's a shame they have a monopoly. I am sure I am not the only one this company has held hostage.

After 10 years I'm done. We have 2 cars and 2 separate billing statements. I've called them to combine both cars and have one billing statement amount, but they refused. They are now allowing their DJs to speak more between songs about nonsense and sometimes the DJs slip in their own political views. I only listen to 4 or 5 stations and mostly all music stations. I also stopped listening to channel 24 the Margaritaville channel because of Jimmy's left leading fundraising. I just signed up for Pandora's upgrade for $4.99 per month. A much better deal and none of the nonsense. FYI, Don't let Sirius XM put you on their automatic billing. You can opt out on their website.

I called to cancel my subscription on 1/2/19 before the new subscription renewed. I asked the lady I spoke with several times if the subscription was cancelled and she said yes and even said that I would not be charged for the new subscription. I just looked on my bank account and noticed I had gotten charged $14.04 for a monthly fee. I called customer service and of course their offices are closed. I logged onto my account and was able speak to a supervisor through their chat program and was basically told that I signed up for another month and if I wanted to cancel I would only get a partial credit. I told him several times that wasn't correct. Their notes are not correct. Why would I call to cancel only to sign up for another month. I told the supervisor that didn't make any sense. He said there was nothing else he can do. This company is committing fraud. Someone from the BBB really needs to look into this company.

I spent over 1 hr talking to someone in the Philippines about my account. I had been charged for a radio in a car I traded in a year ago. Their rep basically said, "Sorry Charley, no refund." This company is ripping off consumers. Their customer service is a joke. They can barely speak english. All they're interested is making a sale. This is what happens when there's no competition.

I just received an email with a promotion to resubscribe for $9.99 a month for 12 months plus a free Amazon Dot. When I hit the icon to accept it linked me to their website and said I needed my ID # which I had forgotten. I called XM to get my ID # and they said that the promotion I was looking at expired already and it expired in March, it is now January and then they tried to sell me on the same package for hundreds of dollars more. I asked to speak with a supervisor and he said that the promotion ended in December and not March but said he would give a great deal that's still more expensive and also would NOT include an Amazon Dot...so more money and no freebie and that's a great deal?

I have tried twice to cancel the service. The representative tells me that I have to wait until the subscription is about to expire. They try to give me a reduced rate every time I call. I don't like the service and don't want to renew. I don't recommend them at all, don't ever let the dealer hook up the free service on your new car.

I have tried to contact employees or customer service department via chat and phone calls emails etc. I work 59 hours a week and have small children as my time is precious. I have spent over a total of 4 hours trying to receive this service and have not. However I am still getting billed for something they must be aware that I have not received. Worst customer service I have ever experienced in my 45 years of life. At this point I would not accept their service if it was free. Very disappointed.

After been a customer for a LONG TIME without prior notice this company raised my monthly premium cost. If I had not checked my bank statement I would have been charged from $5.99 to $20.99 just like that. After speaking with some Chinese dude on the phone for 45 mins, they were able to FINALLY find the agreement I had for the last years of service back to the $5.99. Since this practice are NOT WHAT WE AGREED I cancelled my subscription FOREVER!!! Be on the lookout of your finances with these people, they will rip you off as soon as they can!!!

I've been a Satellite radio customer for a few years across XM and SiriusXM. The service has been very convenient when traveling. The staff is always generous and polite during renewal calls with great customer service without compelling me to renew immediately. The promotional renewals are at a good rate.

I received a notice of automatic renewal at a huge price so I called the toll free number to cancel and not to renew. I chose the callback option instead of holding and was told wait time approximately 12 minutes. After an hour, I called again and waited on hold for an agent, close to 40 minutes with the phone on speaker. When the person answered asked me several questions before advising me she could not help me and would transfer to someone that could help. It was 2 1/2 hours getting my account canceled. I received the return call from the first phone call about a hour after the cancellation...

I don't know why I give them my business but this is the last time. They are overpriced and make it purposely very difficult to cancel your subscription. I sold my truck and just need to cancel but after five minutes on chat, they gave me a number to call. Then a six-minute wait to talk to someone who then insisted to continue to try to sell me stuff after I said I was not interested several times. I would avoid them like the plague.

Complete ineptitude. I contacted them via chat for my Radio ID info. The agent Raul kept giving me the incorrect account number. I had the last 4 digits from an email they sent me but I needed the rest. After wasting 20 minutes chatting with him I called their 800 number and spoke to a supervisor named Robin. She kept insisting that I had a free trial despite the fact that I am paying monthly. I will be canceling my subscription immediately. I love the radio stations and the music, but the customer service is so horrible it's not worth it.

I get this offer a week or so ago. 12 months for $4.99 a month. I go the site and almost join up and then I see this note saying that on January 15, 2019 the music royalties will increase by 21.4%... So I click on chat and yes according to the person I spoke to it's true. Nowhere on the offer I received in the mail (Which has my name, account number, vehicle info etc.) does it say that there will be an increase in January. I so told the person they were Liars and Thieves and that I will never join them. Do need them really but for $60.00 I would have.

Sirius is a monopoly. I've had Sirius since 2010. Every year I fight about price. My radio was shut off yesterday because they say I cancelled my contract last June. NO! Their rep cancelled then reinstated last year as a clerical error. INEPT.

I purchased a vehicle in 2010 with Sirius Radio. I purchased a lifetime subscription to the satellite radio. We just purchased a 2018 vehicle and are coming to the end of the 6-month free trial. I called Sirius customer "care" and asked to transfer service from the 2010 to the 2018. What did the service representative do? CANCELLED MY LIFETIME SERVICE! Now the customer service department cannot reactivate it because they don't offer it any longer. So at this point, I have no satellite radio and I paid a lifetime subscription.

I got my lifetime subscription over ten years ago. At the time it was CAD$500. It worked great! There was no stipulations about how many transfers one can do. All of a sudden they tell me that there is a maximum of three. That was a nasty move on the company’s part. Do they think that people get three cars in their lifetime? I got a new car, and they said this will be my last transfer. After this I will lose my lifetime subscription. If I want to keep it, they told me I need to purchase their radio that is meant for SiriusXM. I got a new radio for home. Tried to attach my subscription to it.

I called to negotiate the charges on my renewal of my annual subscription. I have an account with three cars but the third has a different renewal date. I looked up my account and saw that my automatic renewal rate on 12/18/18 was for over $230 (about). I called and negotiated them down and got a better rate for over half the price. Interestingly after I got the new rate, I found an email dated for 10/27/18 that my renewal was going to happen on 12/18/18 for $131.88. I am glad I called to negotiate my rate but it is fraud to email me that the rate was going to be less than what they actually charged. Thankfully my email rate was still lower, but had I not caught it, they would have charged me $100 more than their renewal notice indicated.

I paid almost 700 dollars for a lifetime service. I had it a few years with no problems. They told me when I paid for it they would allow three transfers as per agreement with this deal. Well I transferred it to a car, for a couple of years with terrible service cutting out always updating and so on, I got tired of it and today I want to transfer my service (2 TIME) as per their agreement with me, I wanted to transfer it to a portable radio. WELL GUESS WHAT, they have the nerve to tell me I have reached my limit (WHAT). I only transferred it ONE TIME, they tell me in 2007 they changed the rules... If you transfer service to a car (they never told me!!!) it will stay with the car. These people are thieves and I feel helpless. They refuse to help me just to say, "We so sorry BUT."

All I wanted to do was transfer my subscription from my old vehicle to my new vehicle. I already have a subscription and just paid on it 4 days ago. Now they want to charge me AGAIN for another month of service just to do the transfer. What the heck??? And to top it off their system was apparently not working... How convenient! So you want to charge my card right away for double service but can't do the transfer right now... call back later. Hell No! Shady business people... How hard is it to transfer a dumb satellite signal?!?

Very irritated that it's not easy to cancel. I have to call during "business hours" to do so. Service came with my car when I bought it, I stayed with them for a couple of years. It's great for what it does - give you access to a bunch of stations wherever you are. I've been in areas where actual radio signals are pretty bare, which makes for some interesting listening for 10 minutes. But, I live in an urban area with tons of local radio, and little time in the hinterlands. Plus, CDs can play music out of radio range, and I like my CDs. The worst part is the expense. Basically $20/month, of which there are way too many charges already in my life. Another issue, trivial, but there's a $2.00 "invoice fee". So they can send me a bill? Plus $11.63 in state taxes. Looks like about 10% tax on the service. This isn't XMRadio's fault, but what? Sales tax in my state is 6%.

Hidden fees, cant cancel online, lies...lies...lies. Customer service is a joke. Don't subscribe... Got my credit card locked up so I cant stop charges. Had to talk to two different reps and still haven't got this resolved. They make it where you can't cancel, then want to charge 50.00 dollars when they won't live up to their agreement.

We've had Sirius in the past in the truck and house but found it getting too expensive on fixed incomes. Called today and tried to put it back on the house radio, my wife enjoys the service, but I asked the guy to give me a moment to look up our old account number, found it quickly, started talking, but he was gone. Too bad. I'll look for something else my wife will enjoy instead.

Bought a new car that came with six free months of SiriusXM. Since then, they have harassed me almost constantly--snail mail, email, even calling me a couple of times. I renewed for six months due to a "special deal" and when I called to cancel owed them $6.95. Well, you would have thought that was $695. Got two bills in the mail within a couple of days and an email reminding me to pay SIX DOLLARS AND 95 CENTS. Today, even though I cancelled more than a month ago (and have paid the $6.95), I got another phone call from them trying to sell me their services. It has felt like constant, unrelenting harassment from them from the beginning. Just say no to Sirius.

SiriusXM Canada, my message to you: Called to renew my subscription, the guy talked a mile a minute, spent an annoying long time with the representative asking him questions, I obviously went off his script as he seemed confused, which made two of us. He wanted me to agree to have the next years subscription charged to my credit card PLUS fees??? Why would I agree to that, what fees??? I’m paying you, or at least I was trying to pay for ONE YEAR subscription.

Received a call from sales person that they had these great deals. I explained that I only drive 10 miles a day and that I have less than 4000 miles in over a year on my vehicle and there is no need for the service. The sales guy said that I could get these deals with no obligations. I told him to email me the deals and I would review with my wife. He said that one of the deals could only be done over the phone. I told that's OK just send this to me in an email.

I have loved having SiriusXM the 6 years I have used them. Recently my attitude has changed towards their sales practice. I sold my car and just wanted to end my subscription. After taking the better part of an hour to figure out how to cancel my subscription I was able to call and do so. Basically, their sales tactics were so strong that I agreed to take the free radio they were offering just to get them off my phone. The product arrived and everything seemed to be going just fine. Until the stand broke on my home kit and I needed another. They didn't have just the stand and I was forced to purchase another home kit.

My SiriusXM box device broke. I called support and spoke with Tiffany (Dynamic Media). I sent the device two or three weeks ago. They never reach back to you!!! You need to call them and spend at least 30 minutes to speak with a person. They said they checked the device three times and the device has no issues at all. So I guess am a liar that want to spend time with their awful support team. I definitely do not recommend this company and I hope you don't have to dial with their support. :(

This is a long post, but the takeaways: (1) You may lose access to channels you already prepaid. (2) If you have to call customer service be prepared to spend about 45 mins on the phone. (3) The customer service dept functions as a sales dept and will likely not help you with service related issues other than refreshing your signal (which you can have done online). (4) Be sure to get the confirmation # when you cancel. (5) They are like the ex who took you for granted when you were together and can't move on once you leave.

After 40 minutes of supposedly talking to supervisors who read off the same script as the original caller, they hung up on me! Fortunately the credit card that they attempted to charge is no longer valid. But they threatened to continue to call me daily until the amount is paid. We'll see... Don't use this company. Don't take any free offers; it's a ruse and they will never leave you alone. There are plenty of alternatives... Spotify, iHeartRadio, Podcast.

I suspended my service more than a year ago because I was not receiving service. The company continued to charge me. When I complained they refused to refund the charges. They also kept me on the phone for over an hour waiting for a supervisor with a customer service agent who does not speak English in Honduras. Horrible customer service. I will file a small claims lawsuit for my credits.

Bought a 5 month package, two months later I was sent a bill for the normal price for the next month. I called customer service and they said I was wrong and bought a 3 month package and then said it was actually only 2 months. Clearly they couldn't get their story straight. After I was transferred to another person to try and resolve the issue I was put on hold and then was hung up on. After calling back and waiting on hold for 20 minutes I was told that they were willing to 'gift' me another 5 month package for more than the last one cost of the original one which I never fully received. The woman told me I would be stupid to not take this deal. She literally called me stupid. Customer service was rude and in the end I got charged for 3 months of service that I never got. Avoid this company and their lies and double charges for service you won't receive.

We closed our account and they continued to deduct payments from our bank account. Spoke with three different people from their outsourced to India customer service. Assured me they were taking care of the problem and come to find out nothing was being done. Will not issue a refund and basically told us we are SOL. Nightmare customer service. Stay away from this company.

Unless you know you already want it, do not accept the free trial when you buy a new vehicle. You will never hear the end of them. For almost a year now, three times a week they call trying to get me to renew. After you ask not to be called they lie to you and tell you they are putting you on the no call list. Two days later... Ring ring ring. 9 pm at night this time. Fed up... Time to let everyone know. They didn't have anything worth the money anyway. Beware.

I wish I had read these reviews before I paid for a 1-year subscription... I thought I paid too much when I was talking to the salesperson. I guess I made it too easy on him. After reading this I know I need to cancel my card... Get a new one with different numbers. Thanks everyone for the heads up... I will enjoy my one year. No way am I going to deal with these idiots on the phone... Shame I didn't read this first.

First off when I was using Sirius (which will never happen again) it was the same 3 songs on repeat. Second, I had a 2009 vehicle I traded in 4 YEARS AGO! And I just get a call today learning that they have continued to charge my card AFTER I CLEARLY CANCELLED and they have the audacity to say, "Oh we will cancel your subscription but we have no record of you cancelling." Complete joke. On my major credit card I use for everything that has hundreds of charges a month I just payoff at the end of the month (as if I'm gonna notice the $20/month) they've been charging FOR THE LAST 4 YEARS. I'd rather listen to radio static than this joke.

I've had a lifetime subscription for years. When my 6 month trial ended today I went to the website and chatted with a representative to have my lifetime subscription transferred to my new vehicle. Now I find out lifetime doesn't mean lifetime. You are authorized three transfers. What a farce!

Unapproved $25 charge to my account. Customer attempted to fix mistake by upselling me on their current promo. I will be sending credit card fraud dept. a notice of action needed. I don't do business with thieves.

#1. The service is much too expensive for what you get. #2. The service does not work within city limits or forested areas. #3. Customer service is located in Egypt or elsewhere offshore. #4. Each time you get transferred to another idiot you have to give all your information. #5. Problem was not resolved.

Have been on the 6 month $30 plan, decided to cut back and SiriusXM was up for renewal at regular unless you call and cancel service. Cannot make it easy by canceling through website, you must call to cancel. Called and they did, said everything to try and talk you into continuing service. Anyway finally get off phone, realizing never given a cancel service # that the call was made.

I purchased a new vehicle about 6 months ago. With the car came the option to hook up SiriusXM for the free trial. I never did this simply because I use Apple CarPlay with my phone and don’t need this feature. When the free trial was supposed to end soon I got non-stop calls and mail. I had repeatedly told them I didn’t want to pay for it and that I didn’t set it up even. They kept asking why and I would end up being frustrated which led to hanging up. I soon blocked the number that continued to call and then they used a different number and then again I would tell them I didn’t want the service and they would explain to me why I should have it when I have no need for it.

I have had SiriusXM in the past. They have stolen time that I paid for from me. They advertise on the radio Internet and TV free trial offers and I never received them. I called them About this issue, they informed me that not all radios qualify. Yet they are advertisements say all radios are activated for this trial offer. Apparently that is a lie! As I was told by the associate not all radios qualify. However my radio is a Sirius satellite radio factory installed. I was supposed to get a six-month subscription when I purchased the vehicle. I never received the subscription and was told my radio was supported either. The customer service is always overseas, so there is a language barrier in when confronted about their inadequacies of their offers. I am confronted with silence. Which tells me they know about it and don’t care! I will be looking at legal action as well as contacting my congressman. I feel that this is immoral and illegal.

My husband got the 6 months promo for 35.99 and then 2 months later they cancel the subscription without my authorization and flag my account fraud. When calling them regarding this all they did was give me the runaround and took my number saying they will call me back and regarding this and they never do and never have an explanation why... It's crazy. After a month of chasing them around they still haven't gave me an explanation why they did that. As of now I'm still waiting for them to refund me my money back. As a customer the is the worst experience I have ever had with any company and don't recommended unless you have extra money and time to spare. Worst company ever...

The salesman offered me a free home radio. All I had to do was pay $30 for service for the first month. They charged my account for the service before I ever got this so-called radio. And when I got it it wasn't a radio. It was just an attachment that goes on your home stereo. Worthless. I don't have a home stereo to attach it to. And if I cancel, they're going to charge me $50! I can't even return the stupid thing.

Recently bought a Lexus ES Hybrid that came with XM Radio. Wife and I didn't care to keep paying for the service as we mostly listen to local radio, anyway. After cancellation, I have received calls literally every day for months. The harassment is unending and unceasing. My advice to anyone who decides to use this service on a trial basis is this: Use a burner phone. Use a Google phone number. Do anything but give them your real phone number because they are the most stalker-clingy company I have EVER dealt with. The IRS is less relentless. Fatal Attraction is less annoying.

I have been a listening patron for several years. I got a call to renew my subscription, and was offered a promo offer. After selecting the "Mostly Music" package for a very reasonable annual rate, I was told I had to accept the automatic renewal. Then I was informed the amount would end up being more because they could only bill me monthly, adding a monthly surcharge. Then I was informed the automatic renewal would be at double the promo rate, but I could discontinue the service, provided I call their 1-800 number prior to the deadline. This is worse than the phone and cable companies. They need to get their act together. There are a number of free streaming services guys!

We bought a new vehicle that came with the 3 month XM radio trial. We were contacted initially to see if we'd like to continue, and although we liked it, it's not worth us paying for. So of course they offered the better rate for 6 months. I declined and told her I would never pay it. It's not worth it to me. When the 3 months is up, we're done. They have called me every single day, for well over a month now, it expired Nov. 1st, 2018, and I'm still getting daily calls. Sometimes twice a day. They never leave a message. Today I actually answered it and they hung up in my ear. I've received mail from them several times in the past month as well as emails. They are relentless! And rude! I have learned from this, that when I buy any new vehicle for now on, I won't even take the trial. I would never recommend them simply because of the way they do business.

I purchased a lifetime Subscription to Sirius radio in 2009. When I purchased my new truck I was told I could transfer my lifetime subscription to my new truck. Just called Sirius today and they wouldn't honor my contract. They lied to me! Don't trust Sirius.

My XM subscription expired and I never got a bill. Started getting robocalls, which I mostly ignored. Then a person called, and said I owed them for service. My reply was I paid in advance for the period I wanted service. I did not authorize extensions beyond what I paid for. Well apparently in the fine print they have a gotcha. I'm done with this company. Told them to shut it off and erase the bill for service I did not knowingly authorize.

After receiving several calls from SiriusXM, I received another call this morning on 11-12-18. I patiently waited for them finish up their marking words, then I said: “I am no longer interested,” and I hope not to receive any call from them. And this guy just hang up on me. Such a great experience. Will tell my friends and other people about this.

Been a subscriber for 10 years. I would call the payment in a day or 2 before the due date. Would tell them I was canceling because I couldn’t afford it. They would give 3 offers until they would offer 5 months for $25. Works every time. I would tell them not to store my credit card information. This payment I missed the due date by 2 days and they charged me $99. I called them and argued that they were stealing because they had no authorization. Their response was it was a mistake and they would delete the info. Read another review that says in the agreement that they have this right to store the info and charge it. They lie and will keep lying.

I subscribed to this service for commercial free music. While I do like the music channels they offer, there is so much talking. They have DJs that talk between every song. If the DJs is not talking then there is an advertisement for another one of their channels. They already have talk channels available, if I wanted talking, I would turn to those. Please leave the music channels for music and interview and talk on those channels.

I bought their lifetime and it was supposed to be originally transferable. They've changed their policy a few times where you can no longer do so. It's a bit shady. Anyway I'd like to write more here but I don't feel like giving them more attention. All I know is that I've started not recommending them nor activating them on my new car whatsoever.

When I purchased my car a few years ago, it came with a trial period. It expired and I never renewed. Of course, then the special offers started coming in. I received an offer for 3 years for $100. Sounded good to me. When I called to get said offer, I was told that it would be transferable so not to worry about that. I am currently about 6 months into the 3 years.

My new car came with a trial period. After that expired, I opted for a six month extension at a reduced price. For some reason, I did not feel comfortable giving them my credit card information; so I decided to pay via check. Well they charged me a premium to pay via check, but for my peace of mind I paid the extra. Fast forward to the end of my extension, I received an invoice for approximately $66. It was almost impossible to tell from the invoice how many months this would cover. While trying to figure this out, I read their policy on automatic renewal/payment program. Basically it said that by submitting payment by credit card, debit card or CHECK, you are agreeing that Sirius can automatically extend your subscription at their prevailing rate.

I paid for a six month subscription, upfront, in February 2018. After the six months, Sirius decided to renew my subscription at the regular price. I opted not to renew at the end of my subscription for my own reasons. So, recently I received correspondence from Sirius where I could pay $35 for 6 months. Got online and paid the money. Everything was good... until it wasn't. Here it is, 3 weeks later and I'm receiving emails that my service will be interrupted if payment is not received.

I purchased an XM radio from Audio Express in Phoenix on October 6th. XM offered a 70.00 rebate. I submitted the required documentation on the website. I checked on your website for the status of the rebate today. The automated message says I should have my rebate by November 18th. As a technology company, it takes SIX WEEKS to issue a simple rebate check for 70.00. That is pathetic service.

Each month I ask to have them change my billing to the beginning of the month as I only get paid once a month. I have even offered to pay a month in advance to keep it on track. For some reason they don’t even acknowledge the offer. Just pay the amount due today. My bill is apparently due mid month. Because it is 2 weeks late they threaten to shut it off. I told them today when they called to just shut it off then. I made a promise to pay for 2 months when my check is in my account and the guy just talked over me and said that I had to pay the one month today or be shut off. So be it. Shut it off.

Needed to cancel my SiriusXM subscription for what was just going to be a year while working out of a company vehicle. They made it so difficult to cancel my subscription that I will never ever ever sign up for them again! Now that I'm not using it I know it's a waste of money. I get far more variety using Pandora and just downloading podcasts. Signing up for SiriusXM is like putting your foot in a bear trap!

Was getting a quarterly bill and a monthly bill, I used to pay 80 something quarterly for both radios, then I changed subscription and slowly they sneaked the extra 19.05 a month. I called and took 20 minutes to finally cancel my 2nd radio. They tried hard so I wouldn't cancel my second radio. They tried to say I changed subscriptions and that's why I was getting the extra 19.05 a month, I clearly remember my subscription was 80 something quarterly after changing it, so yes they cheat and lie.

So a few months back I called to terminate my renewal service. (I paid for a one year from 12/12/2017-12/12/2018) It’s very simple it should expire on 12/12/2018 & I didn’t want to pay $250 to renew it so I called to cancel. It all seemed to go well, but today I got an email saying my renewal is set for 12/12/2018. I called and they told me that I hung up last time so they couldn’t complete the cancellation, although I wasn’t the one who even ended the call after I was told it was cancelled.

The trial period on a new vehicle was ending. Received written offer for $99 (introductory rate) 1-Year - Savings 5 months free. I sent the form back with my check to activate an annual Select subscription and pay $99 for first 12 months, will renew thereafter every month. We did have to call w/in the first months to get reconnected as we kept losing coverage. Now we are getting bills and when I call (now 3 times with no resolution) they say I requested a monthly invoice and my $99 has been spent (within May to Aug) and I owe a monthly fee.

My SiriusXM Canada account was in good order until they merged my account with that of another person with the same first and last name. Now they say I have 4 radios on my account instead of 1. And they proceeded to give me the contact information of the other customer with the same name... including address, phone number, email and financial payments made on his credit card. I contacted him and warned him. He said he also had major problems with SiriusXM Canada. Sirius continues to ignore the issue and essentially called me a liar when I tried to explain. Stay away. They have a customer information security problem!

We are blown away. We just got our in-home Sirius radio unit. Where do I start? 1- Sirius does not offer a unit with a built in speaker. Bad call. Had to hook up my elderly mother’s. More confusing for her and MORE WIRES. Less mobility. 2- MORE WIRES leads me to the radio NOT HAVING A BLUETOOTH OPTION???!! So no connected speaker in unit and no Bluetooth. Wow- pretty prehistoric. 3- Next, the Sirius radio unit has no rechargeable inner battery. It must be plugged in all the time. HA! ANOTHER WIRE. We can’t move it around our house now without unplugging it, then carrying all the wires to the new location and replugging it. Oh and then the antenna- ha! No wireless option there either. So now we would be moving that as well.

We've bought vehicles that come with Sirius Satellite Radio. We just use it until it expires. They have never charged me for renewal, but I get CONSTANT phone calls from cell numbers closely to my own cell number and local numbers from our city. I normally do not answer calls if I do not recognize even if it's a local number. But these calls are constant - 3 to 4 times daily. And that doesn't include the mailings and emails. So tired of them. And I've already read so many other complaints. We can't file a consumer lawsuit on this company?

Once you are on a mailing list or own a vehicle equipped with Sirius or XM technology, there is absolutely no way to stop receiving solicitations. I have returned mail, called customer service and attempted to chat online but there is never resolution. Years ago I had to threaten to contact my district attorney and the attorney general of my state before they would allow me to cancel my subscription. I was told my reason for cancellation was not good enough.

Our new car came with a free 4 month subscription to Sirius XM. I didn't even want the trial service, because I knew I wasn't willing to pay $15.95/month plus to listen to the radio. The subscription came anyway, which was fine. As the trial subscription was nearing its end, I began to receive a flurry of offers to renew at various discounts. I called the company, stated my intentions of never planning on renewing, and would they PLEASE stop wasting their advertising dollars, needlessly killing more trees, and take me off their mailing list. I was assured by the service person that they would honor my wishes. Well, it's now been a full year since I had that trial subscription, and guess what - I'm still getting their junk mail. It's no surprise to me that the average rating of this company is the lowest possible - one star. I figured adding my own two cents was the best way for me to express my displeasure with their policy of not honoring customer requests.

Well here's what happened today 10/4/18. My boyfriend and I have Sirius, Me in my car and he uses the app on his phone. Well I have all Access which I was first told was good until November. So today I get a phone call saying my sub is going to expire today if I didn't call them. Well I called my Boyfriend and he suggested we do a three-way call which we did. Here's where the interesting part comes in - The first rep said NO the previous agent made a mistake and my sub ends today and we need to pay $85.05 for three months which we said we'd talk it over and call them back which we did. So once we called them back another agent said no the previous agent was wrong and the payment was $71.80 for three months.

I tried submitting the following to SiriusXM via their customer strive web page. After hitting the send button, it just buffered away until it timed out. I tried again using a different web browser to no avail. I then went to their chat feature and asked for the name of someone in management and they couldn't help and send me back to the same link that wasn't working. Essentially, this company could achieve higher growth through better customer service and more creative approaches in distributing a very fine product but they seem to wall themselves off from customers and resort to tactics that place customers in cages yearning for freedom.

An illegal monopoly here, somehow allowed by our government, has led to horrible customer service and exorbitant price gouging. I have had multiple issues with their price increases and complete lack of care to do anything to satisfy their customers. Most recently, I asked for a delay to renew my subscription due to my financial cards being compromised and robbed. After being told they would bill me later, 2 days later they sent the fee to the card. Spoke with them again. No help at all! Completely unwilling to help! I was forced to cancel a service I used every day. Get entertainment anywhere but from SiriusXM. Horrible company.

I have been a Sirius XM customer for several years. After buying a car with the service, I added a portable radio subscription so I could listen in the house. Reception on the portable was always shakier than in the car, but I kept it anyway. My house suffered a fire in June 2017 and the radio was put into storage along with the rest of my belongings until October 2018. My new residence presents even more satellite-unfriendly obstacles than my previous home, rendering the radio unable to receive a reactivation signal. The fun began when I tried to cancel the subscription.

After our free trial was up we paid for a year's subscription at a discount, paying with our debit card. We ended up having to change our debit card before the year was up. Rather than shut off our subscription when the card wouldn't process a renewal, they kept it going and told us we owed them more money. Told them to shut it off and mail us a paper copy (didnt want them to have new card info). They told us they couldn't do that, to pay with the debit card. After multiple arguments they finally shut it off and sent a paper bill. We played the bill immediately. A week after receiving first bill, we got the same bill, then four days after they mailed the second they sent the same bill with a late charge AFTER having cashed our check! So now we've been fighting over that. Today the woman told us she had waived the late fee... We'll see if there's any truth to it. Do NOT give them your money. The music is great but not worth the hassle.

Received a "free", three month subscription with the purchase of my new vehicle. I was offered an additional three month extension for a few dollars. Sirius uses this ploy to get your credit card information. Don't take the extension! They were explicitly told to cancel my subscription after the three month extension. They did not. When they tried to charge my credit card for the two weeks after the subscription period ended, they found that my card was cancelled, otherwise, they would have charged my card for the balance without my authorization. Cancel the service before the free, three month subscription has expired. Don't give them your credit card number for any reason. This company's practices need to be investigated by the FCC.

I have been a loyal customer for over 10 years. I asked to submit a payment for 2 weeks out, all they could do is disconnect me if I don't pay by the Oct 3rd. The guy said nothing they could do because it's set up on a computer. If I was you I would re-think using SiriusXM! This is how they treat loyal customers.

Just got off with SiriusXM support. What a horrible experience! It took over 45 minutes to simply cancel my subscription, due to an error on their end! They kept telling me that Sirius was turned on a different vehicle, although mine was working fine for months! Please do NOT use SiriusXM.

The so called customer service has gotten horrific! Cannot understand foreign language and no basic knowledge of the job in which they are to perform. Mostly I don't know about this one. So goodbye SiriusXM. You have become a company that care less about customers and do not appreciate loyalty! After 14 years I'm leaving.

I received a call from SiriusXM yesterday indicating that I have a $19 balance on my account, and they couldn’t process the payment (of course, I provided them with a Shop Safe number for only one time use for their promotional offer). I said, well of course I didn’t want to renew my subscription after the end of promotion and I don’t know why you guys billed me for an extra month after the promotion comes to an end. Customer agent barely spoke English. She has hard time understanding me and I had hard time understanding her. Long story short. She said “AFTER PROMOTION ENDS, THE SERVICE WILL AUTOMATICALLY RENEW AND YOU WILL CHARGE FOR THAT." Ridiculous!!!

I’ve asked for this account to be canceled several times. They continue to charge me and I am getting emails notifying me that random other users and vehicles are also registered under my email and account ID. Someone has obviously compromised my account or SiriusXM has a major code issue with their accounts. Either way, I never use the service and want the fraudulent money returned and my personal info and email removed from their servers.

They deducted money out of my account without a heads up. Now my account is overdrawn. I talked to at least 6 customer service and they assured me that the money will not be taken the money out of my account. Well, the next day... they took it out of my account. So, my account is overdrawn. Called them today about it again... Same song and dance. Instead of rectifying the issue, they want to sell me another radio package. WARNING DO NOT GIVE THEM YOUR DEBIT CARD OR CREDIT CARD. ASK TO BE BILLED. They will take the money right out, but when you need a refund...5-7 business. Boy. My overdraft fees are going to be up there. SiriusXM only cares about getting money from you. I want to say thanks to SiriusXM for putting my checking account overdrawn. SiriusXM is a piece of work. I will never use their services ever again. I called them to shut me off. I done with them.

Received a call to renew my service, I was offered a special deal of $99.00 plus tax and some other fee total $123.00. Paid the bill, received a letter stating that I had not paid the bill, after verifying that payment had cleared I received an automated call stating I was in arrears, stayed on the line to talk to a representative who said, "You are not in arrears so don’t call us?" Could it figure it out as they called me, so I explained that I would not want the service after all and to refund my money. They refused to do a refund and said if they did they would keep 40.00 cancelation fee. I asked to be transferred to someone in authority and they again simply refused. I am now asking my bank to reverse the payment. Never again will I use their service and be treated this way.

SiriusXM stopped working in my van. At first they kept telling me because of all the trees. I was sitting in a wide open parking lot. Refresh signals would not work. Also, realized at that time they had still been charging my card for my husband’s old car and my husband’s card for his new car. A LOT of money wasted. Said they would cancel the old car (even though my husband did that when he received his new car!) And would send the account to a different department to have those charges reviewed and call me back in 5-7 days. INSTEAD they cancel my husband’s new car and he has to spend about an hour on the phone getting this resolved. Of course, never heard back from them in credits for the old car. This was in July.

The Customer Service for SiriusXM Radio is Terrible. The Support Staff on their chat page and phone lines are incompetent. I called with a few questions and they started a Free trial ending in 90 days. I have been listening to SiriusXM for free for over 16 months without interruption. This was set up through the dealership I purchased the car from. So I call this morning, and wasted the better part of 3 hours waiting on clarification of the account. Then they start a Free Trial offer ending in 90 days, wait a moment, I was listening for free for over a year, this is called Up-sales of their product without permission. I asked the supervisor, so what you are saying is; "I've been pirating SiriusXM without paying for the service for over a year?" He said the "It assumes so." So let's see what the next 90 days bring, I keep you informed. Note; If you are listening for free, keep doing so, if you contact them for information on your Radio ID, be prepared to be up-sold.

My new (used) Chevy Colorado came with an XM radio built in. I never noticed until they sent the letter (my name was spelled wrong). The letter stated that I had a "free trial", and it was already "activated". Well, I tried it. The channel would not change. It just remained stuck on some "preview" channel with an ad loop playing. I called them, and they said they had to send some kind of "activation". After that it worked, but it kept switching back to channel 1, about every third time I started my truck.

I had been a member with Sirius for 3 years. I recently decided it was unnecessary for me to continue paying for a service that I barely used. Financially, it didn't fit into my budget to pay for anymore. I attempted calling the customer contact phone line to cancel my membership about a month prior to my renewal. I went through the identification process just fine. I stated I was calling to cancel my membership. They asked me what my reason for cancelling was, I stated what I have wrote above. For the next 20 minutes the representative offered me different specials that they had because they valued my loyalty. I kept telling him, "No. I just want to cancel." After bickering, yes bickering, with him for the 20 minutes, he hung up on me. HUNG UP THE PHONE ON A CUSTOMER TRYING TO CANCEL THEIR MEMBERSHIP. I sent an incident report via their contact webpage.

I got a call this morning about extending my service and when I declined the person on the phone demanded an excuse as to why I didn’t want to service “Do you not have the money for it?” I kept saying I am not interested but he kept demanding an excuse. After I repeated multiple times I didn’t want it he just hung up on me. I had to call back to have my number removed from their call back list. So unprofessional with both calls!

I recently purchased a new vehicle. I had Sirius service on the car I traded in. I received an e-mail stating I had a $67.00 credit and to call with my new car SID to transfer the credit to my new car. As soon I got on the line the customer service representative had difficulty speaking the language and must have been reading from a script. She then proceeds to ask me for permission to charge my credit card for $150.00. I freaked out as I called to get my credit on my new car. I said no to everything. Then I see the charge come up on my iPad to my credit card. She billed me before I even agreed! Outrageous!

I called this morning to ask why a renewal charge of $299.99 was done without authorization. No reason was given to me why the money was taken out. In speaking to someone at Sirius I was told we'll cancel the subscription and refund the money in 3-5 business days. This is not right as it's a fraudulent charge without my authorization. I called my bank and was told if the money was not refunded within that time frame that my money would be refunded and they would go after Sirius. I suffer the consequences as I'm out $300 that don't have. Sirius is a scam company and will never use them again!

Trying to renew a subscription is worse than cancelling AOL. They run this company like scam artists. They’ll charge you 10 times what you have to pay, then act like they’re giving you a bargain, and that it was all their idea to save you money. Plus you can’t understand any of their Indian employees!

The Customer Service for SiriusXM Radio is Terrible. Sales Staff are Obnoxious. Continued to call my work again and again after I refused service. I asked my work number to be removed and never was, spoke to multiple different people.

I called and canceled my service because I sold the car, I kept the cancelation number. 6 months later they charge me renewal fee. I called and said, "I have the cancelation number from previous cancel," and they said it was a system error that charged me. I check my account and they had been charging me for 6 months. They only refunded one month. I have the cancel confirmation number from 6 months ago. How many people did they do this to? This company billing department is a SCAM!!! How is there no class action suit against this company!! Update: After I got my one month refund they just reopened my account and charged me again!!! Seriously. I have to call again. Someone needs to do their job at the consumer protection agency and shut these guys down.

I had a 2007 Mercedes with SiriusXM built in and took the trial version then I brought a different Mercedes also with Sirius and switched the service via phone to the new car. The lady on the phone told me no problem and also said that I have $40.00 good on the old account and my trial goes to April 2019 for the new car. Now after a month of service they charged already my credit card and they should not do that because they could take it out of the $40.00 good I still have and they should not charge my account at all because I'm still in trial till April 2019. I trusted these guys but I was wrong. They going after the money and that's it, they not interested to have happy customers. Rip off company.

I have PURCHASED three Lifetime memberships with Sirius over the past, the first I gave away with the car when I sold it. The second was ILLEGALLY transferred by Sirius to my now ex spouse and I am having to work on getting that resolved. My third unit was purchased with the car in 2009 and I am now being told if it was a factory installed radio it is not Lifetime and cannot be transferred to a new car. How can a company change their terms AFTER the fact and get away with it? I have given Sirius $1,500.00 for three memberships and two were basically stolen BY SIRIUS! The galling part is they are offering me a thirty percent discount on future subscriptions. Why in my craziest state of dementia would I want to do business with a company that is guilty of out and outright thievery? You have lost a customer Sirius, don't count on me as a customer OR someone that would refer anyone to you!

Today in the mail I got a great deal offered to me. I was a subscriber before but found I didn't listen to it much so I didn't renew. This is a flash sale and they strongly advertise it at $60 per Year, that's only $5 per month. So they say. When you log on and apply the sale price they tack on several fees totaling over $20. While I'll admit that $80 for a whole year is probably a great deal, that's not what was advertised. I logged off without subscribing on principle.

Called to cancel subscription on a vehicle that I sold, and not replacing, took me 20 minutes to finally get my subscription canceled. Several times she put me on hold only to come back and try to offer me other services when I just wanted to cancel one car. She then offered me a 3 month free trial because I deserved it, that was a joke, only to later ask for my permission to charge my account $27.00 and automatic renewal after the 3 months! NO, I just wanted to cancel and not incur any more debt. No more radios, no other services, no 3 month free trial...just cancel. Geez! This experience made me want to cancel all my vehicles all together.

I called SiriusXM last month to cancel my subscription after my promotional time was up and they charged my credit card without my permission. This month I got charged again and it took 45 min. to cancel it again! Scam artists!!!

Nissan Connect Services aka XMRadio and customer services are useless. This is my 2nd Nissan (unfortunately) and Nissan Connect again is giving exactly the same issues. Intermittent operation, app disconnect often, no SOS or customer care connection (busy signal), and Nissan keeps referring to the dealer for repair. The dealer has no idea what to do and just replaces the TCU which causes another set of problems, because Nissan Conn aka XMRadio, cannot figure out what configuration is in the car after the original TCU is replaced. Thus the system keeps disconnecting. This is my 2nd brand new Nissan and it's doing the same as my old one, if not actually worse. Sadly, I don't think it's actually hardware, but programming issues with XM.

Been trying to get the signal to my radio. 20 "refreshes", and it still doesn't work. I filled out a live chat complaint and saved it. I wrote an email. Called numerous times. All unsuccessful resolutions. Cust service doesn't get it. Clueless. Unhelpful. I finally demanded I wanted to talk to a corporate office rep. Lol They wouldn't let me. Kept me on the phone forever. Then transferred me to avionics--right after I told them this is not a plane or boat, but in my truck. Oh yeah, an email from Jeremy said he attempted to contact me by phone. That never happened. Another lie. And I can prove it from my phone history.

Push you into other "subscriptions" sales tactics... I finally had to tell them that I was dying of cancer to cancel... Super sad that I will never come back and will make sure my friends know as well.

Like many of the other customers, I found it impossible to cancel my subscription. I was passed from one representative to another--each equally unhelpful. Each had a new sales pitch and after 25 minutes on the phone, I still did not have a confirmation of my cancellation. It's taken a few months and more lost money. I advise any potential new customers to run the other way. Sure, there's a few good channels--though after a while, the repertoire is like a mediocre buffet with the same daily menu. And nothing is worth the dismal customer (dis) service.

Really painful experience to try and cancel. We sold a car. I got online to change my renew to DO NOT AUTOMATICALLY RENEW. They still charged my card $299. I called to cancel. After 20-30 minutes and declining numerous offers for "special deals" they agreed to allow me the privilege of cancelling. Now let's hope they follow through or I'll have to dispute the charge with CC. We have 6 months free in new vehicle, but there's NO WAY I'm going to sign up for the service now in the new car. Too many other, much easier options, with Carplay and Spotify, Pandora, Amazon, Apple, ETc.

When my initial subscription that came with my new car came to an end, I took advantage of a 6 month promotion that was sent to me via snail mail. However, I was never notified that my promotion was going to come to an end and that I would then be charged the monthly rate. The only way I knew I was being charged was by looking at my bank statement. I just spent an hour and a half on the phone talking to 3 different people. Here is what I was told:

This company seems to try to make cancelling service as hard as possible. I've tried to cancel twice, unsuccessfully: You can't cancel online, only by phone. When you say you want to cancel, they ask lots of questions, then transfer you. Super long wait during the transfer, then lots of additional questions. When demanding to cancel service, they keep asking the same questions trying to retain and sell some temporary promotions. When it becomes clear I'm not interested in promotions, the call suddenly "disconnects". I've wasted about half an hour now trying to cancel unsuccessfully

On March 12, 2018, I purchased a new Mazda CX-5 which came with a 4-month trial to SiriusXM. I traded this Mazda CX-5 for a 2018 Mazda3 on July 09, 2018. By my calculation, the trial period for the CX-5 would end on July 09, 2018. I notified customer service with SiriusXM concerning the trade of the CX-5 and for the account that was under a trial period with an automatic renewal date to be removed from my name. Apparently, this was too difficult for them to accomplish as I am still receiving calls from SiriusXM stating that my account is delinquent and the information would be referred for collections and would reflect on my credit status.

I did not like Sirius being able to go into my account and just take money out that I did not authorize to take money out. I am really not radio listener but I decided to take the promotion and nothing else. I just think it so unfair for a company to be able to just go into your account while not letting you know that they are going to take money from you. I am on a fix income and every penny matter to me. How unfair.

I have had this car for several years and never had this issue. But today I Found out the fun way that SiriusXM "Game score alert" notifications sound extremely similar to the start of my rear collision alarm. Despite the cancelled account I also found all services subscribed because of a "Free period". After calling to have it cancelled or disabled and being told "We can't". I dug through all of the settings for about ten minutes to finally find it and disable notifications. Kinda wish I could disable the system after having to go through their customer service.

I purchased a vehicle and got three free months. Did not activate immediately, got a letter saying the subscription was running out, I called to activate and inform them I wanted my free three months. They tried to charge me so I told them to cancel. I recorded the call as I do not trust them. This is fraud and withering number of complaints here the FCC should get involved or a class action lawsuit.

The worst company ever to deal with. Started a year ago for me, free trial I was promised with my new vehicle purchase. I called from the dealer to transfer my service from my Nissan, to my Brand New Dodge. Sirius tried to tell me the vehicle was used, and I immediately place the dealer on the phone with them. They talked for a few minutes, then I was offered a promotion to extend the free year plus the 3 months remaining on my Nissan to 2 full years. Well guess what, 1 year later they turn my service off, and claim to know nothing about this, other than I paid a promo rate for 1 year. WHAT A SCAM!! Personally I would not have paid anything more 1 year ago had I not been receiving the 1 year free. They are exuberantly overpriced for spotty crappy service. Do yourself a favor and stream from your phone Pandora, or the like versus giving Sirius 10 cents.

I spent over an hour and a half trying to get my VISA/gift card to go through for a one time payment. The bank kept declining saying it was coded as a recurring payment. Sirius said they put through a one time payment. The agent finally agreed to put me through to a supervisor who said - we don't accept gift cards as payment. Wow. The agent did not know this, and would not send me to a supervisor? Wow. Can I bill you for the hour and a half of my time you just wasted?

They do not make it easy to cancel and will auto renew at a much higher price than original. You will be charged if you do not remember to call before and cancel. You cannot cancel online. You must call and be subjected to high pressure sales.

Although the product may be good, their customer service is terrible! I called to cancel a subscription because I am no longer driving, but we still have the car, and they had both me and my husband on the phone for over 30 minutes trying to convince to not cancel. It was unprofessional and disrespectful. Conveniently for them, you cannot cancel online—you must call them directly. This is not the first time we have issues with them. I think it is time for another, better company to either enter the market or buy them out.

The service is forever losing signal. If I left my Jeep parked for a week, I return to no service, and must call them for a "refresh". Otherwise the radio sits on the preview channel. I called and asked for a disconnect, only three months into my one year free trial. I changed my name, address, and phone to fake info. I told them not to contact me, and pulled the yellow lead (SXM antenna) from the back of my infotainment system. From now on I listen only to FM. Some rental cars come with XM. Sometimes it works, and sometimes it does not.

I've never been able to get a straight answer out of these people at the XM Radio. It seems like they are trying a text to you and no matter what your issue may be??? You're gonna meet the same DUMB RESPONSE. They refuse to connect you with anyone back in the States. So basically you're stuck with bunch of idiots who refuse to understand you.

I had subscribed to some radio music stations. The stations are so-so, except when they start talking. About a certain singer, his house, his city, his relatives, his private life, his followers. Then the followers start talking on the radio about how they wanted so much to visit the singer's house, why they went to see the singer's city, his house, his furniture, how much they adore him, why they adore his house, etc. And only then a few songs follow. When I got fed up and wanted to unsubscribe, I had the most horrible experience.

Good luck canceling! Get a cancellation number. Verify, somehow that it is valid and that they canceled it. They will hit you with a fee for unpaid service and then use that as ransom to try and get you to renew. Not a reputable company and very high pressure. To cancel, it may take multiple calls, endless pitches and holds. Make sure they give you a cancellation # and then verify that you are cancelled.

I called to cancel service two weeks prior to subscription ending. The rep tried to sell me options but I declined and told him I just wanted to cancel. He said he would cancel the subscription at the end of the month on Aug 31st and gave me a cancellation no. which I misplaced. When I checked my bank statement I was charged for a month. I called back a few days later to question the charge and this rep that I had canceled a few days prior to my subscription. The rep said he has no record of my call and his info is accurate and in addition my subscription was renewed because my subscription had ended on Aug 9th.

I had the worst experience with Sirius radio this evening. I just got my car out of the shop spent $750 cash. So I called Sirius Radio asking why was my bill $44.68 and they told me because my renewal was up because normally my payments are 19.21 month so I get this woman by the name of Kim on the phone couldn't understand her because of her accent. I told her my situation. I wouldn't have the payment until next Thursday for the full amount of 44.68. I told her I'm willing to do $20 payment. She said that was fine. She read it disclosure to me. I told her only $20 no problem gave her my debit card number so I go in the house check my account and $45. 44.68 was taken out so I'm furious.

I'm actually on the phone now, my 4th attempt to cancel service. The call time, so far, is OVER 20 minutes!!! The rep keeps trying to offer cheaper plans, new radios, etc. We've had service on 2 vehicles, one of which hasn't worked for TWO YEARS. Every time I try to call to cancel, it takes 30-45 minutes, and then I get disconnected. Absolutely insane... DO NOT GET XM RADIO!!!

I truly enjoy their service, NFL radio and Barstool Sports made my commute to work far more enjoyable. But their customer service is maybe the single worst department of any company I've ever dealt with. They disgust me. If 0 stars was an option I would have picked that.

If I could give them a NEGATIVE rating I would. I have the service for a couple of years and know the drill - low promotional rate (30 bucks for 6 months) and then it's back to 20 bucks a month. You have to call them every time to get the reduced rate and takes around 30 minutes to get it taken care of. Each time I say "never again" will I do this. I call this time I received the bill on August 9th and I called on August 13th. I went through the song and dance and even with the 30 dollar rate I just don't want to deal with them anymore.

I like the SiriusXM radio service and enjoy the variety of channels it offers. However, I have found their customer service extremely bad, and customer retention strategies to be really shady. Recently, I called to cancel my plan after my 6 month subscription was over in November 2018. When I subscribed to the $30 for 6 month plan I was told I can cancel the auto renewal as soon as I want.

With the exception of the automated voice recording, NO ONE @ SiriusXM speaks slowly enough to understand their foreign broken English & all seem to have a foreign accent of one dialect or another, which makes it VERY DIFFICULT to understand them & one finds themselves asking the speaker on numerous occasions, to slow down & repeat to what they are saying!!!

Took a promo deal for 6 months @ $30. When it expired, no notification, no invoice, they just billed my credit card $21.61. Nothing in writing or verbally. Finally after 6 months, I caught it on my CC statement. Now the fun starts, talking to the people reading scripts somewhere I think in the Philippines and other places in the world who transferred me around eight times to someone 'who could resolve my problem'. Final solution they could only credit me back the last month $21.61 and not the $129.66, however the girl said the remainder would be approved by her supervisor and I would be notified in 7 to 10 days. Hard to believe, she only wanted to get rid of me. I went to my CC company and filed 5 disputes. I waiting to see if a credit appears on my account. SiriusXM, it's cheaper to buy an MP3 player of iPod than deal with this unscrupulous company. STAY AWAY!

Our new RAM truck came with a SiriusXM radio trial and it expires on August 1, 2018. We received renewal notices of monthly, 6 month and 12 month renewal rates. The way the renewal notices were worded, it sounded like we would be renewing the package we already have, so we were interested. I checked the reviews about this company, and one of the reviews said that you have to pay extra for streaming. That was news to me because we are able to stream on the Amazon Echo, so when I prepared to renew, I contacted their customer service through their chat service and asked them if we were renewing the same package we already have. The service person that answered asked what package I had and I told him I didn't know because it wasn't on the renewal form. He told me that was impossible. No, it wasn't impossible because it wasn't there!

I noticed on my CC they had billed me $320. Every year my rate has increased but shame on me for not paying better attention. I called to cancel and they offered me a rate 1/2 of current and when I said no, they offered me a rate at 1/3 current. I still refused largely on principle in that why reactively can they reduce my rate to 1/3 current but proactively they continue to increase. And BTW, we had purchased 2-new vehicles that came with 6-months free service and they just tack that on the end and keep billing you as though it doesn’t matter. I find their business practices egregiously sneaky and misleading. They take advantage of people and the more loyal the customer the worse it is. We were customers for 9-years but I will never use them again.

SiriusXM counts on the absolute fact that most people are stupid. They give you six months for around $36, then they renew you, automatically, at around $125 for the next six months. It's a game, but manageable: You MUST mark all of your account renewable dates on a calendar that you actually use, often. That way, you'll know when SXM is getting ready to do their Sneaky Pete routine, which they do to ALL SUBSCRIBERS! You call on your renew date and cancel the account. You have to call the cancellation numbers, not the general ones.

I have had the service going on 5 years and it is the same song and dance every time it comes to renewal. I utilize the invoice feature because this company has been known for continuing to charge consumers credit cards after they leave service. With that being said They do not print the invoice until the due date? Crazy huh. For instance my renewal was due July 11th, SiriusXM did not print my invoice until July 20th, I received the invoice on July 26th and on same day I get emails saying I am past due and service will be interrupted if they do not get payment. So Why are they not printing their invoices off 3 weeks before due dates to all customers to return invoice before due dates...

Company auto renewed despite my request not to. Then card expired and we were charged late fees. Customer service called while I was at work and would not call back later until I hung up on them. Canceled service after 10 years due to HORRIBLE customer service.

Ever since owning a vehicle with SiriusXM I wonder why I ever purchased the lifetime account. I splurged after my trial ran out, vowing to never pay monthly for radio - until I saw the lifetime membership limitations. Well, lifetime isn't exactly lifetime - but they expect you to read the fine print. It turns out my factory installed radio in my car went out before my subscription.

I bought a new Pathfinder that came with SiriusXM for a few months for a free trial. I received a promotion in the mail 6 months for $20. They have been charging me $40/month. The lady on the phone told me I was wrong. It was $40/month. Told her absolutely not. Well now, they charge me 3 different times a month. One for $40, one for $14, and one for $20. Abby rep #** told me she had a job to do and it was answer the phones. I demanded someone go back and listen to the original call. She advised me she was not going to do that and her supervisor was too busy to speak to me... I told her that her job was customer service. She advised it wasn’t!! Then if I wanted to cancel they would charge $50! Seriously... they need to get it together.

I was having the same problems that many of you related. I would call their phone number and as soon as I stated I wanted to cancel my subscription, I would be transferred to someone out of the country. Each time I said I wanted to cancel, I would be presented with another offer or special deal. What should have been a simple phone call would drag into an over half-hour ordeal. Finally, just to get off the phone, I would accept the lowest deal they threw at me. Finally, I said to myself, "Enough is enough!" I contacted the Ohio Attorney General's Office, and filed an online complaint with them. Interestingly, I was contacted by someone at SiriusXM yesterday and he cancelled my service and sent me a confirmation by e-mail. Contact the attorney general's office in your state and file a complaint! It worked for me!

DO NOT give SiriusXM your credit card #. They cannot be trusted. Had trouble canceling my account with auto renew option (only option to sign up). Changed to invoice after 2 6-month renewals. Sold car, was finally able to cancel, invoiced bill after 20+ minutes on phone. Told if not cancelled, I would be reported to Consumer Protection Office of MN. Would like the service if I could signup and cancel over the WEB. Can only sign up. DO NOT trust SiriusXM. Too bad, like the radio, hate the company.

I purchased two new cars. I have been a Sirius XM Radio consumer for many years and always just renew automatically. I had a one year subscription for one of my cars that should have lasted until November 2018 that I transferred to one of my new cars. Well, they did transfer the use of their service but put me on a monthly plan and stated that I now owe them for both of the vehicles and were very rude to me and tried to keep me on the phone for more than an hour while they researched the information. They finally came back and said that I have a $63 dollar balance but I had to give them a credit card number to get the money back. I said they could mail me a check and they said they are not able to do that.

SiriusXM needs to be investigated for being a company with shady business practices. In May 2018, I contacted them by phone to ask them to please cancel and to remove my billing information for auto-renewal and to stop contacting me asking me to renew. I said flat out I had no interest in auto renewing. The representative said that he would remove my billing information and that the service would not auto-renew, that it would simply stop working in my car. Fast forward to today and I notice an email stating that it was auto renewed and that I owed money. I immediately contacted them only to be told by multiple representatives that the charges are valid.

It is fun listening to radio of yesteryear. If you sign up for the six month package as I did be careful. Know your expiration date, mark your calendar. They do a very good job sending you a weekly listening list, but rot at sending you a reminder your account package is getting ready to expire. I got a notice they could not charge my account because I lost my card and was reissued a new card. My 6 month account went from 35.00 for 6 months to 20.00 A MONTH. No notice of what they intend on doing, they were just going to do it. They notify you if you have 1 or 2 year accounts. But they DO NOT notify the 6 month accounts so you can act. In my mind this is poor business practice and a practice to take advantage of their customers. Never less to say the older generation that do not remember their expiration date.

Sirius can't be trusted. I spoke to a representative today about extending my complimentary subscription for six months for $30.00. Just got billed for $112.00. What a rip off company, cancelled immediately.

I purchased a VERY nice can and came with 1 year trial, they had problems with the stereo and we installed a new one and they WOULD NOT TRANSFER MY 1 year trial, they said it went with other system and new one only has 3 month free trial IF I pay $20.99 at end on trial (confused!!!) On hold and treated HORRIBLE!!! Was so upset, I have email after email with different prices, and that I have an account for 1 year trial. VERY CONFUSED!!! They said should of been communicated each radio has different trials... WOW, so many excuses. I DO NOT RECOMMEND THIS COMPANY!!! IT IS THE WORST CUSTOMER SERVICE AND PRODUCT!