SiriusXM Satellite Radio Reviews

Terrible experience! First, you can signup online but you cannot cancel online. Second, the phone number for cancellation is not 24/7. Third, I called the first time and a person took all my info with questions taking up to 20-30 minutes to cancel. Few weeks later they charged me for renewal. I had to call again and the person who responded said there is no record that I already called and canceled and that I have to pay for the renewal! Another 30-40 minutes went wasted for them to agree to provide full refund for the service that I didn't order and that already called to cancel. They pretty much make very difficult to cancel, hoping that customers would be charged without their permission.

I have had Sirius for a few years, and the cost has always been inconsistent. When I received an email this year, the renewal was going to be approximately $280. I called to cancel and had to speak to two people; the last person offered it to me at half price. My reply was that they should have done that to begin with so I continued the cancellation. On Friday, February 9, I received a call offering me a locked in price of $6+ for a year. I repeatedly asked if NASCAR was included and was repeatedly told yes; I also received an email to confirm this. Today I turned on radio and had no NASCAR station.

I would NOT recommend the service -- radio is fine, but dealing with billing, customer services, anything else? Forget it, unless you want to upgrade, pay more, etc. I was on chat for an hour, got NOTHING resolved, but was asked the same question over and over. It was like the movie Groundhog's Day. Advice? Don't sign up for this service. If you already have, watch out for automatic renewals.

We’ve been customers since 2007, but we have Apple music and I decided to cancel one of my subscriptions. Long story short, it took me 56 mins and threatening a lawsuit to have them cancel a subscription for which I had paid in advance. One of the most non-customer friendly experiences I’ve ever had. I’ll be canceling subscriptions on my other vehicles as a result. It’s worth the hassle of the phone call. Recommended that you do not use this service.

I have had SiriusXM since 2013. I’ve never had an issue until my credit card on file needed updated as it had expired and they called for payment. I was driving and asked if I could call back or update online. The guy stated I could not, I had to make a payment right then. I stated again that I was driving and it was not a good time. He said if someone was in the car with me they needed to update my information now or I would lose my service. I stated no one was in the car with me. The man then demanded I pull over and get my card updated or else... I hung up.

I was told one price for three months but charged another. I asked to me give a credit for the differences but they would not. Don't sign up with this company. I did not have my car after June and with payment being automate they were taken out twice. I ask for a credit for those 2 dates and It was denied.

I called the company to cancel my Sirius XM account January 30th 2018. I don't use the service. I pay for multiple other music companies in order to listen to whatever music I want at anytime. The woman taking my request to cancel REFUSED to listen to what I was trying to do. Simply CANCEL my Sirius XM account. She continued to repeat multiple different offers saving me money and trying to keep my account active. About 22 minutes go on and I'm still battling to get my account canceled. She finally got the point after 25 minutes of this craziness and refunded my credit card. I will never suggest anyone to use this company.

The Classic Country plays one classic out of 10 songs, The Broadway station Plays a recognizable tune once every 2 hours and talk station has half the time on Commercials. I have found it a waste of money and have cancelled my subscription.

So I get a letter in the mail from SiriusXM Radio telling me to sign on to account and stream on my phone. I try and it is not working. I call them and start speaking to someone who had NO IDEA what she was doing. She asked for my phone number 3 times and then said I had no account. I asked if she wanted my account number - She says, "Oh yeah good idea". So I tell her I signed up for a year back in December and have YET to receive a Welcome guide telling me all about SiriusXM and confirming the money they received for the year. She tells me she know anything about the mailing process. I ask if she can get me a welcome guide and she puts me on hold for 10 minutes and then says her manager is confused about what I am asking. Seriously. Then she tells me the special I signed up with doesn't allow streaming.

My car came with SiriusXM Radio, which I never used and will never use. During the 6th call from them, when I explained just that - again- the rep INSISTED that I listen to the sales pitch or I would continue to receive calls. He was rude and HE hung up on me. I understand having to sell a product, but I can't buy from a company that uses bullying techniques.

Similar to the other reviews on here pretty much sums up my experience as well. To make a very long story short: I bought a new truck that included a radio subscription for SiriusXM and had it free for the first year. The second year I paid for it and 6 months into it a few channels disappeared. I called to ask why I didn't have certain channels any longer and, after a very frustrating phone call, was told that I didn't pay for those certain channels when I renewed my subscription. My concern was justified being that I had those channels halfway through my second year of subscribing, but whatever.

I got Sirius XM with a new car in 2016, they had a $99/yr offer so I continued the service for a year... Huge mistake. I got a call a few months ago about renewal and told them I was not interested. Similar to other reviewers here I had to sit through almost an hour of pitches and offers before they would agree to cancel. Then they asked me for payment information because my service continued beyond my year-long contract and I owed them a few dollars. I hesitated but gave them my credit card... another huge mistake. They tried to slip in some wording about "recurring/future payments" and I got upset with them and then updated the disclaimer to say "one time payment". Now they have me in collections saying I owe them more money for service and my car STILL has Sirius XM service even though it's been over two months since I cancelled. I just spent 30 minutes on the phone and they are still refusing to cancel my service.

Do not use SiriusXM. It is a huge scam. I have called countless times to cancel my subscription and their customer service is awful. The first time I called I repeatedly told the representative that I had no interest in the subscription anymore and instead she kept offering me other options. This happened multiple times and I had to tell her several times that I had I don't want it and I need to cancel it. She then hung up on me because I didn't want to listen to any more offers. I called second time and another woman answered and it was the same thing for fifteen minutes. She kept trying to have me purchase another plan when we wanted to cancel it completely. She finally held off and decided to help us cancel our subscription. I luckily recorded the conversation and will be posting all over social media. This is ridiculous and people need to know this. The worst customer service experience ever.

First impression was bad. Once I got a new car, I started getting calls from SiriusXM almost every day. Sometimes, more than one call a day. I told them that I'm not interested in their service but calls kept coming for about 6 months. Anyways, I never buy anything from companies which try to harass me with their call. Now, they are sending letters. About the radio... I don't think that anyone needs this kind of radio when people have access to Google Music, Apple Music, and Spotify. SiriusXM serves music with significantly lower quality. Music selection is also not so great. No, I wouldn't recommend SiriusXM to anyone unless one wants to be harassed by unsolicited calls.

Recently bought 2 new cars, had this service free for 3 months. First they could not get it clear that we got 2 new cars. It took 6 calls to get this straightened out. Then started getting calls several times a day, decided not to renew this radio service for either car. Still receiving several calls a day. Keep telling them not interested. Need to somehow remove this from my cars. They just will not listen to me. Who do I complain to?

Harassing phone calls to renew. Charged card unlawfully. Got dozens of phone calls with a foreign accent, I told them quit calling, I had to block their number, I canceled service Nov 2017, January 2018 they billed me and claim they have no record, now I have to dispute charges with PayPal. Never use this service, they are crooks, harassers!

Car came with 5 year complimentary travel link/satellite traffic. When I renewed service (at 2 years) it was cancelled. No fine print stating I needed a certain plan for the complimentary service. They wanted to charge me extra to include a 5 year complimentary service. No transparency. Poor service. Also bandwidth is poor, music quality is horrible.

The DJs who are playing music from the 1950s channel have no idea of what was popular during that time period. I, therefore, intend to cancel my subscription when my current period expires unless knowledgeable people are installed.

The actual music service was not too bad; not great, but OK. But when I canceled, it became truly odious. First, the representative would not discuss cancellation at all. Every time I asked about cancellation, or asked him to not renew, he did not reply, but changed the subject instead. He would only talk about special discounts for renewal, and variations on the renewal theme. When I finally got a supervisor, she cancelled. It took far too long, was frustrating, and ruined my morning. Now, they call, and call, and call. No matter what I say, or if I don't pick up a dozen times, they just keep calling. Somebody should prosecute them, or sue them, or find some way to stop their sleaze.

Recently I discussed a billing issue with one of Sirius’s customer service reps. The issue for the automobile was resolved. At the end of the call they asked if I would like to try out their home radio so I said yes. The radio was supposedly free. I paid $7 and change for shipping. Then I had to pay for the subscription. It was around $16 and change. That was not the problem. I thought it was going to be a normal radio that you just plug in, not seven pieces that need to be put together. So I had to make five phone calls before someone helped me resolve the problem, I had the radio three weeks and didn’t get to use it once because it was not activated, there was no sound coming out of it and various other problems. All they cared about was updating the credit card to bill the next month (which was only three weeks anyway).

So Sirius Satellite Radio a publically traded company takes it upon themselves to go & charge my credit card without authorization when it was time to renew. The problem is, I didn’t want to renew the service. I received two yellow notices in the mail, telling me my ‘satellite radio was going to be terminated if I didn’t Act now & renew the subscription.’ I didn’t Act & renew it. Then I received a phone call from Sirius telling me my service was going to be shut down if I didn’t pay now! I understand, & expect it to be no problem, it’s just not in the cards right now. Satellite Radio didn’t shut down, I thought maybe starting 1/1/18 it would or something. It still didn’t shut down. I got my credit card statement yesterday & sure enough, $218.55 Sirius Satellite Radio was on there. Now, I had Sirius when I had a couple of other cars, & they did the same thing another time too!

My husband generously gave me a 1-year subscription to SiriusXM last year for my birthday. The subscription would automatically renew on January 8th so I called today to cancel it. I was on the phone for over 20 minutes, firmly replying to their offers discounts and to their sales pitches that I did not want to renew. I was put on hold 3 times while I waited for them to process my cancellation but "EJ" would come back on the phone and try to sell me the service again. I would explain that it was a gift and that there is no way I would renew and EJ was repeated insensitive in suggesting I could buy it for myself or ask my husband for another year. It was a terrible experience. I feel like I was harassed and I will never subscribe to SiriusXM again.

I was in the market for one of these for the holidays and ordered one in early December. The deal was that the radio unit was free with annual subscription, and that I would have my choice of unit. After about 2 weeks without arrival, I checked the shipping tracker and found that the package had already come and was returned to AND SIGNED BY the sender. Called Sirius 6 times and spent several hours on hold before being told that the unit is "no longer available" and that the money would be refunded. Thus far, instead of the money being refunded, I have been billed 2 additional times, apparently for service, which I do not have, as I do not have the unit. Recommend you avoid this service and use a streaming service & downloadable "podcasts" instead. An auxiliary port will get you further than this company will, I'm learning.

I discovered that almost $20 are deducted each month from my credit card while the service is not working. We talked to an Anthony who sounds like a machine repeating the same sentence again and again. This company sucks and it's a rip off completely. No wonder the rating is one star as there is no lower. I am taking this is to the highest level possible.

Back when Sirius fist offered a lifetime sub. I took advantage of the offer. And with my old radio it worked wonderful until about 6 months ago when the cord got damaged, and I was in the process of searching for a new vehicle so I didn't get a new power cord. So when I went to move my subscription I didn't have the radio number of my old radio, something that I didn't think I wouldn't need if I had the information. I called them anyway and they found my account and they informed me that I didn't have a lifetime subscription and unless I could prove that I did by sending them a cancelled check, or the statement from the Cc then they would believe it. A cancelled check? Hello? My bank stopped sending those in about 2000. And I don't have a Cc, and the back I had then didn't have debit cards because they don't have ATM's. So they have cancelled my lifetime subscription. After I have listened to it for what 10yrs now they cancel it? Yeah right.

A Sirius Radio subscription came with a new car purchase last summer. When it ended I got a call asking if I wanted to renew for 3 more months for $5.00. I said sure and first mistake was giving them my credit card number. Perhaps they told me that unless I called to cancel that my subscription would automatically renew and bill to my credit card. Anyway, listen to the small print & take note. Calling them was a nightmare. I was on hold for an hour until I used my cell to call again and used the “cancel subscription” option where I was attended to promptly. They refunded the money for the days not used. I think I should have received a paper or email reminder that the subscription had been renewed and a number to call to stop it. AND, as goodwill, after wasting all that time, I think they could have waived the charges. PS. You will hear that a customer service agent will be with you every 17 seconds while you wait.

I purchased a 2012 Chevy Impala LT in 2016. I Had the first 3 months free and then there was an issue with billing. I have read a lot of negative reviews, but you know folks it is all about how you approach your issue. Today, and an email directly to one person, I received a phone call 30 minutes late, the person from SiriusXM told me that just received my email and wanted to straighten out what happened. While yes they agreed it was their fault, they were most helpful in correcting my issue and we move on to 2018. It is all about taking it to the person who has the juice to fix things.

OK, so each time I've ever called the customer service of SiriusXM, I know going in that it is not going to be pleasant. I know that they are over in India (I'm guessing) with American names like Bob, Jen, etc. However, I think, well, as long as I can just get this done because the website is even more useless as rarely works for what you want, say like, adding a RADIO! You know Sirius, your whole business model? Sigh. So I get a person named Jen who literally, and I mean LITERALLY, has no idea what it is she is there to do.

I really don’t even want to give them 1 Star. Customer service is terrible. Spoke to Donna, Fabio and I believe the supervisor said his name was Tony. Could not understand any of them. Had to ask them to repeat over and over during our 40 minute phone call. Let’s just say I am not happy.

The customer service and call center and sale are mostly target to sale not to help. I experienced they just hang up when they got my money. I eventually canceled the service because of many bad experience on call with them.

I received an offer for $99.00 for 3 years in writing listing the make and model of my car. When I called to take advantage of the offer, they informed me the offer is not valid for my car. They then proceeded to try to sell me their normal package of 12 months for $120.00. Total scam.

I initially loved the service. My favorite music with no commercials seemed phenomenal. Oddly found the music One-Dimensional. When I learned that they had given a platform, a voice, to a ** Nationalist, to spew hate speech I terminated my contract. I will never support hate speech, or bigotry with my very hard earned dollar. When I cancelled my service they tried to convince me that I was not supporting the First Amendment. Bigotry and hate speech will never be part of the first amendment.

I just cancelled my service and am happy to be done with them. Originally my renewal month was January and I planned on waiting until the end of December to call them to cancel my subscription but today I noticed they charged me $230 for a renewal. Last year around this time I called them to cancel the service when it was up for renewal in January but they knocked the bill down by 50% so I decided to keep it for another year, they didn't mention that they were actually changing the renewal date to the day I called them which was 1 month before it expired so I actually lost a month of my subscription. Today I called them to cancel the service altogether because lately they've been playing a LOT of commercials on the channels I listen to... Paying over $200 a year for radio and I still have to listen to advertisements!

Always a mess. This time after renewing on the phone and then double checking on their website everything that was agreed to with a customer service, I discovered a little discrepancy. One car was shown as being on a monthly plan, the other car on a semi-annual plan. I called Sirius Customer Service to have both cars put on a semi-annual plan. After 15 minutes of discussion including a hold while they apparently went to speak to a supervisor, it couldn’t be done until my next renewal and I would have to call again! They never handle anything efficiently and I always have to deal with speaking in broken English.

This company is very deceitful in its advertising and unscrupulous in its billing practices. I had an account with them on a vehicle I previously owned and it came with a trial subscription - I signed up to continue after the trial period for three month periods at a time. Then they billed me for a year! $293! My car was then totaled in hurricane Harvey. I got another Acura and they began a new trial subscription but never canceled my existing contract. I got three different extension offers for the new subscription - without even knowing what they were extending.

Bought a car with a trial subscription in it. A sales rep called to ask me to pay for a subscription because mine would end in 2 months. I tried explaining that I would think about it and let them know. He refused to accept that as an answer and said he has all my information because of the car dealer I bought the car from. He said I needed to say, on the recorded call, that I agree to continue my subscription today. I continually refused and said I was done with the call. He said no, do not hang up or it will cost me more later.

I recently tried to take advantage of a "special" they were offering -- 12 months for $60. An ad appeared on Facebook, but when I tried to enroll the online system was wanting to bill me $99. Got into Chat to confirm the $60 and was told that fees would be an additional $8.34 and taxes would be $9.06. I was prepared for the fees, although I resent them because I listen to very little music, but the taxes are 15% of the $60 plan!!! I'm in Florida and the state and local tax rate is 7%. So they are more than double-charging for taxes. Tried to get an explanation, but nobody there knows anything. "The system" generates the taxes.

I have been a longtime customer of SiriusXM and most recently tried cancelling my services. I received a call from them on my billing and specifically asked they cancel my account. Not only did they not cancel, they took my payment then continued to bill me $29.94 the following month. Now I get daily calls, sometimes multiple times throughout the day harassing me asking me to bring my account current. I will tell them over and over that I cancelled and they were not authorized to bill me or continue my services.

Tried to cancel and can't be done on website. Had to call and wait over 9 minutes to speak to a horses **. Would only ask questions (why do I want to cancel, what can we do to keep you) for every answer they had another question. It was a fight to cancel and I will still need to watch my credit card! Never again!

The past summer I subscribed to a 90 day subscription to Sirius XM, which was paid up front. About four months or so later I received a notice to pay an invoice of service that was 'automatically renewed', according to Sirius agent. I explained to her that I was not made aware of this special clause to renew and that the agent that signed me up didn't emphasize this renewal policy. I also told her that I'm sure I'm not the only one who is complaining about this hidden renewal clause.

This is the worst company I have ever dealt with. They won't let you cancel, they bill you after your contract is up... They put you on hold to cancel, it take hours. Do yourself a favor and never get involved with them... If you buy a new car DONT SIGN UP, they will never let you go.

I did enjoy my six month free trial. I even had thought about continuing the service with the advertised $30 for six month of service. But then they began harassing me. Calling my cell phone every day, which is illegal in the US (outsourced from a tele company in India). It's very deceitful as it shows as a local number on my caller ID. In addition to the daily calls, I also receive emails and house mail from Sirius with the same promotion details.

Just like others here I created a Consumer Affairs account just so I could review SiriusXM. I have been a subscriber for about nine years. I really enjoy the radio content, but SiriusXM 's billing practices border on despicable. I just received an email from their Accounts Receivable department claiming I owe them $655 "for services past and current." When I go to the "detail" portion of their bill the only detail I get is that there's no past balance. The $655 is all current. I have no idea what time frame they are attempting to bill for. They make it sound as if I might owe them for services I've already received.

SiriusXM does not have a method online to cancel the subscription, even though you are in your "manage my account" field. They force you to call them. After losing 10 min waiting and talking to them, refusing their last minute offers, they agreed to cancel the subscription. Supposedly after 5 business days confirmation will be sent that the account is closed. It did not happen. I called again to complain and I got partial refund. Complete crooks, and bad (hard to understand) Indian customer service center.

Their website does not provide a means to cancel service. YOU MUST do so by telephone. Placed on hold, their recorded message says to use their website for ALL your service needs. On hold for extended period of time... Wait... Wait wait. If/when you finally get a person, they stall and keep asking you questions. After about 5 times telling them to cancel, they want to put you on hold again. I hung up so not sure if they actually cancelled service.

This is the absolute worst company to deal with ever. My credit card was charged extra numerous times and these crooks said it was fixed and it still happened time and time again. I ended up canceling the card and fighting with a different foreigner every week to stop these fraudulent charges. It was a horrible experience. I filed a complaint with the Ohio Attorney General's Office and the FTC to stop these extra charges. I would never ever recommend this company to anyone. The audio quality is garbage, there is no variety of songs, you don't even get to hear all stations, some are online only. Customer service is abysmal at best. Don't ever give these people your credit card number. They will scam you big time.

This practice goes against all normal business practices and infuriates me especially since I receive numerous calls like this a month. I am a new customer to your product. Never before used it until it came with my vehicle purchase. I'd almost rather listen to the wind now versus supplying $$ to a business that clearly values deceitful means of capturing potential customers. The call was done during work hours - and my radio listening isn't typically done at my desk. It was also fairly clear that GPS location may have been used in determining my location to produce a local number - which may or may not go against FCC regulations.

I wanted to take the promotion offer for 6 months but I did not want it to automatically renew. Over the phone the agent promised me that would be the case but required that I agree verbally to something different. So, I went online to renew and made the phone call to auto cancel. I was transferred 2 times, waiting each time. Provided security answers three times. The last time was a very long wait where the phone went dead for a good deal of time. All immoral tactics to make you give up in frustration. Only to bill your cc 3 times the rate of the promotion.

I called and canceled a subscription on 7/26/2017. To date I get a $300.00 credit card charge from Sirius, five months later. My credit card will not reverse the charge unless Sirius agrees. The credit card is Citi. There are $70.00 in late charges and this is the first time I get a e-mail from the credit card. Now I have to go through the whole process again and there is no assurance that they will ever cancel this subscription. I am afraid I will have to pay this charge for life. How do I get out of this subscription??? Will I have to hire an attorney to handle this?? Any suggestions???

I requested the suspension of service for a car we store during the winter. The rep said the car was suspended and we paid our bill for the other vehicle. I spoke to 2 reps who reassured me the vehicle was suspended. Later we received a bill for the active car. Called Sirius, they said we paid for service on the car I thought was suspended. But they didn’t. We spoke to 4 reps. to fix the problem.

I called and tried to get an explanation on why I was not getting the free trial that they had sent me emails about. The customer service rep told me that she had no idea then I asked for supervisor and supervisor told me my car radio was not eligible. But for 30 dollars I could have my radio turned back on.

I have spoken with representatives, supervisors and others since October 27, 2017 where I learned from several of your representatives that monies were taken out of my checking account for 16 months unauthorized. I have all information including ID numbers and I am at a loss as to why my money has not been returned to my account. I have only asked that my money be placed back in my account. It is a terrible shame when you are taken advantage of and nobody seems to want to do a thing. Please refer to all my notes in your files and please get back in touch with me. I have contacted our local TV station which is waiting on me to file a formal complaint with Sirius. YOUR representatives are the ones that stated you owed me money. What is going on??

SiriusXM Satellite Radio plays really good variety, just plays them over and over again. On all the station same song about a hour later. I'm sure that there are more artists to be played. Not just the top 10.

I contact them today about and past due invoice I received. I was on hold on the first call for 86 minutes, the second call 45 minutes. Spoke with them about the bill, ask for a supv, Kathleen came on the phone from Wisconsin. She was rude. I explained that I wasn't happy with the bill or the service. She made comments to me that I claim I didn't receive my bill. I told her that not good customer services tell me I claimed. She kept coming back on the phone and kept putting me on hold seven times. I'm not her child and that's not how you handle your clients. I think she should be put in time out. She stated you tape the calls maybe someone should listen to it. This company doesn't care about their customers.

After canceling my account in April 2017 with Sirius Satellite, fraudulent deductions still were taken from my credit card. Unknowingly surprised at these withdrawals since April of 2017 to October 28th 2017, I called Sirius. When passed through 4 representatives with no apologies to these FRAUDULENT CHARGES. They all told me their hands are tied and it is company policy to never return our money... I WILL BE SUING FOR A HELL OF A LOT MORE THAN SIRIUS STOLE FROM ME!!

SiriusXM is a sneaky company. I decided to start a subscription after my first year's free year that came with my new car. I paid 30 Dollars for 6 months. While going through my bank account after these 6 months, they pulled 196 Dollars from my checking account without any kind of notification, announcement, text message, email, just nothing. I was furious. I called them and told them I wanted my money back and close my account. Disconnecting your account was done instantly. Then you are forwarded to someone else and someone else and someone else, one rude person after another. They test your patience and keep you waiting in hopes you will hang up and forget about it. After they made me really upset, they still had the nerve to make me a new offer for 6 months. I am done with them. No wonder this company has so much debt and is losing business.

I previously tried to cancel service on a vehicle I sold - it took over an hour of arguing with them for them to finally agree to cancel the service to a vehicle that was no longer even in my possession, and they gave me a very hard time about it. It was probably the most ridiculous customer service experience I've ever had. I kept the service in another vehicle and on a portable SiriusXM radio. After moving to an area where the service is extremely intermittent (I believe just due to the terrain), I could no longer listen to an entire song without it cutting in and out, and eventually quit using the service since it was too annoying.

Call the SiriusXM Radio company and stated I would to access the 6-month promotion that I received in the mail; what they advertised and what I purchased was two different products. Spoke with two supervisors and they too wanted to sell a different service than what was advertised. Tried canceling and got the run around for over an hour. Had to call bank to handle the charge out right. If you only speak English you will have a difficult time with this company. They find out what channels you listen to and put that channel on a higher plan with you will not be told until you have paid them and then you are told you must buy or upgrade to the next higher service plan. I told them to cancel the plan and they start with all the hidden fees and cancellation requirements. Run from this fraudulent company!!

I have been a Satellite Radio subscriber for over 13 years (back when there were two options, Sirius and XM) and I have to say that the one of the most aggravating things about SiriusXM is the their lack of customer service abilities and their confusing billing practices, particularly for those with more than one device connected. Never have I had to explain in such detail and then explain over and over again what it is that I am trying to do whenever calling in. There is usually a fairly significant language barrier (although this has gotten slightly better over the past couple of years).

When I'm on the road, It's nice to experience Music WITHOUT annoying commercials. I have a varied choice of what I want to hear. The SiriusXM Service is WELL WORTH the cost.

My experience with Sirius XM Radio started with a bogus offer for a free month of XM radio which turned out to be a $55 charge. The real problem came when I walked out to the car and found that the radio was not on in the car. I called customer service, received an agent that had very broken English and kept re-verifying my identity and subscription. It's very difficult relaying your issues to someone who cannot speak the language. This called ended unexpectedly when the agent hung up on me when I requested another agent. I spent a total of 2 hours on the phone on and off of hold to correct the situation, the car still wasn't connected. By this time I was frustrated and tired of retelling my story to the 3rd agent. By this time... I asked the 3rd agent to please cancel the subscription, if there was one.

SiriusXM Satellite Radio is a great service but the satellite service goes in and out way too much. But the music selection is really the best that I have found. One can listen to it on many devices. The trial fees are reasonable too, but the renewal price is so very much money. I’m waiting for something similar and less expensive. In the meantime I will just deal with it.

Although callers can validate their identity, (phone #) automatically when calling SiriusXM, the agent had no clue who I was until she validated who I was again. Then, she had no idea about the email reminder where I was trying to update credit card information to sign up for my second two year term. The phone agent was clueless. XM, where do you get these people?

For about 5 months I have been waiting for my refund check from SiriusXM because I pay yearly and got rid of my car and had time left. I started about 5 months ago to get my refund and every month they say they have sent a check which never shows up. I have lodged complaints with the BBB and the FCC. I spoke to their corporate office again today and their response was, "Well, keep waiting..." I call every month with no avail. I will be filing a complaint with the Attorney General's office after this review... They have had more than enough chances... DO NOT USE this service!!! If this is what they are doing to me I can imagine their thousands of other customers in the same situation. You have a lot of other choices including Amazon Prime, Pandora etc... It's not worth the total disrespect.

Sirius XM continues to use faulty advertising. I received a 1 year "free" subscription on a new leased vehicle, expiring November 9. However, the first year of an annual renewal expires on October 24th. A second annual renewal would also expire on October 24th, even though the lease expires on November 9th. Bottom line: Sirius sells annual subscriptions that last less than 50 weeks. What a rip-off!

Unfortunately I found a company with Worse customer service than Comcast. Buying a new car was easier than trying to get their service. Customer Service Reps favorite line was, “I don't know that's what it says on the screen”. Finally gave in and paid the $38.00 for the $30 service only to find out they sold me internet music instead of satellite radio.

My car was stolen March 2017 while I was 7 months pregnant. I called to cancel my account and the rep told me to just freeze it. Now October 2017 I got a call from the collections team of XM radio to let me know that I owe them $88 for a policy that renewed in September of 2017 on an account that is still frozen and on a car that was totalled out by the insurance 14 days after it was stolen! I asked to speak to the manager at XM radio and John ** the manager on duty told me he will not close that account for me and that the policy will keep renewing and charging me until I pay them $88! What crooks! This post is so everyone will know what kind of company XM radio is and how they have no manager override and just want their money. Crooks!

I've had satellite radio in my car for 10 years, first with XM radio and now SiriusXM radio when the 2 companies merged and have enjoyed it up until 6 months ago. About 6 months ago a whole bunch of new cellphone towers went up in the Edmonton area and ever since my SiriusXM satellite radio cuts out every time I pass one of them for a radius of about 2 to 4 city blocks. As these cell towers are spaced about 15 to 20 blocks apart the satellite radio is constantly cutting out. Checked online and it would seem that this is a problem people all over Canada & the USA are experiencing. Spoke to a rep on the phone with SiriusXM and was told they are aware of the problem. I told them not to renew my account when it expires in November 2017 & they tried to get me to renew for 6 months anyways. Told them their radio service is not worth paying for if it does not work.

I had Sirius when I purchased my new SUV, it was promotional. Then I paid for one year. I then canceled it in April 2015 for May 2015. As most all of my bills are paperless. I have discovered that I have neglected to check my credit card statements since going paperless. I had to check something on my bill so logged in and discovered that Sirius was charging me 33.23 every month, I called. They said I had a radio. I called and had to cancel my credit card and told Sirius. They deny they done wrong for 2 years I have been paying them... NEVER TRUST. They are a scam and rip off.

I am filing a formal complaint as to unnecessary difficulty in canceling service. Every Time you call into customer care it clearly says that we can visit website for ALL of our services needs. Due to work hours I been trying to log in online at night and every time I do it's down for maintenance. So this weekend I log in earlier in day and find it's impossible to cancel without calling! SO then I call and of course I'm offered various promotions to keep service. Why is it necessary in this day and age to inconvenience the customer and hassle them in this way just for canceling my service. My service could have been canceled a few weeks ago if I knew only way was on the phone but the automated IVR system says that I could apparently do everything online which is untrue. I am highly disappointed.

Buyers beware!! SIRIUS rips off by billing in advance for what they think you will use. I paid $54.64 July 5, 2017 to cover July, August and September 2017. I called August 11th to notify Sirius of a broken radio. They said they would send me another; once received I could call to activate. I never opened the box, never called to activate yet they claim "their system is not set up to refund the time Sirius services were not used." I offered to mail the unused radio, not opened, to provide proof of not using services. Gave up trying after being on the phone for an hour. Plus it took 30 minutes just to ask for service cancellation???

The radio stations are very good, however, having SiriusXM in your wallet at their discretion is not. It is very bewildering to me how one customer can have a subscription for $20 for 6 months (that is $20 total for all 6 months) and the next customer is being charged $30 per month). SiriusXM wants freedom to your bank account to withdraw payment and they will do so and withdraw an increase rates without notification. They will claim they notified you but I will guarantee you will never receive notification. When you request they disconnect service, they will ignore your request and continue withdrawing from your bank account until you have to freeze your bank account and get new account numbers. They are worse than the mob. How they continue to operate is beyond me.

I had a trial 3 month membership for $30. Or maybe it was 6 months for $30. Either way, I could not remember if my membership automatically renews or not so I called. I was told not to worry and my service will just stop working and if I want to continue just call or go online. Yesterday I get a call from a COLLECTION AGENCY saying I owe $18 for unpaid services in September for SiriusXM. I was shocked and thinking, "Seriously, they sent me to collections for only $18 without even contacting me first!?" On their website under FAQs it clearly states that trials DO NOT automatically renew! After a little less than half hour being bounced around to different people I finally get this taken care of... but not before trying to be sold a 1 year trial for $20 for the hassle. Yeah right, forget you guys. Bad business ethics.

Finally cancelled after 10 years - I've been renewing at 6 month intervals and was aware that today was the end of the current cycle. By the time I could call, they had already charged me for over twice my last subscription price. I told them I wanted the same rate as last time, but of course, they first tried for a full year, then backed off to another 6 month term. This was still $6-$7 more than the last renewal.

I received a "3 month trial" for SiriusXM after buying a used car. Had problems and distractions, but finally got it "activated" 3.5 weeks later. They won't give me credit for those weeks. Had to repeatedly tell them not to call my office number. Always trying to sell me something. When I'd call or go online, sometimes it would say "doesn't recognize your phone number." One rep could find my account, the next one could not pull up my account by my phone number. They said dealer was supposed to activate signal. I talked to 3 different SiriusXM employees - nobody would give me credit for those unused weeks since the trial was activated. Sending signal is part of "process" not the true activation. Poor customer service - the good thing is will save me grief later. Not even considering buying their package after all the negative reviews! Phone connections were poor - felt like they overseas.

2 weeks ago, the radio started turning off every 45 minutes. I reset the password and everything was fine. In the past 48 hours, 5 calls to "tech support", and now I'm locked out of EVERYTHING. I called to cancel the service. "Hector" tried talking me into a radio, and tried talking out of canceling. In the end I canceled and I'll be getting a refund for the 1 month remaining. The guy was nice. SiriusXM software SUCKS ASS. Not ready for primetime. SELL YOUR STOCK NOW!!!

I have 2 XM receivers, one in each vehicle. The one in my Mini-Cooper never works right. The one in my other vehicle works fine. If the Mini car sits for even a few days every time I get in the car I have to call to get a refresh of the signal. Despite paying for service, I am not receiving it. They suck money out of my account monthly but fail to provide the service.

I called to inform this company that they have my address in error and are sending mail to me that does not belong to me. I now have access to the previous owner's private information. I thought they would like to know so that they can make a change. They refused, saying they needed approval from the previous owner. If they had simply offered to take the time to contact the previous owner to let them know of the problem, I wouldn't be writing this review. As is that's 20 minutes wasted trying to get an address changed. Imagine how they deal with bigger issues.

I created an account on ConsumerAffairs just to review SiriusXM. This company has the most incompetent customer service that I have EVER encountered. It is incomprehensible to me that this company cannot better train their employees and/or create a better system to handle the simple customer request to move a subscription from one car to another! I spent 30 minutes with one employee (who could barely speak English) trying to transfer my subscription from my former car to my new car. She was only able to screw the account up enough that when I called back (after being put on hold and forgotten) that the new CSR informed me (over an additional 20 minutes) that the account information for the previous car no longer exists. What the holy hell?

I bought a lifetime license on one of our Sirius Radios, we have had 3-4 subscriptions for over 10 years now... when I wanted to transfer that license to a new car that we bought, they told me there would be a 75 dollar transfer fee. I told them that it was an unfair policy and if they persisted that I would cancel my other subscriptions. They told me too bad, but this was their policy. I have cancelled the other subscriptions and will NEVER do business with these corporate vultures again.

I have had SiriusXM for almost 5 years. Over the last two years I have felt the content was less and the Zyppah commercials were continuous. I mainly listen to channel 84 which is College Sports. My morning show had been replaced with The First Team with Greg McElroy who is new to radio and I just am not particularly fond of his style. Well, I wasn't driving one of our cars at all and felt that having the Sirius subscription was a waste. I called and talked to a foreign agent for about 30 minutes. I told him that I didn't like the service so much these days and I simply wasn't driving the car. I had to demand to stop my service at least three times to get him to let me out of the service. Well, the next months were hell! I got no less than 10 calls to my cell and to my home phone asking me to restart. I threatened to stop the service on the other 2 cars if they bothered me again and eventually they left me alone.

SiriusXM is a seriously flawed company. Now that they have no competition they do whatever it is that they want including not refunding overcharges they promise their subscribers. One week after my SiriusXM account automatically renewed I phoned them and discussed the renewal rate with them. I told them if they don't lower the annual rate that I would cancel. They offered me a "promotional" rate $97.41 lower than the $213.76 I had been charged and I signed on to it. I was told the refund would be made to my credit card.

I received a FREE six months of this service then I bought my 2016 Kia. I renewed it the first year for $99.00, then I cancelled as the rate was way too high. I have tried to cancel it a half dozen times, instead I keep getting phone calls from very hard to understand foreigners that are trying to collect $250.00. I finally speak to one that speaks audible English and renew for a much lower rate, they will bill me instead of charging my credit card. And guess what? The phone calls continue, as many as four a day. This is insane! Leave me alone! I will never, never, never use this service again. Use a free stream and your Bluetooth, instead avoid, avoid, avoid this company.

I recently leased a new 2017 Equinox which came with a trial 3 months of Sirius XM. I called customer service after the 3 month trial service ended to transfer my life time subscription of Sirius XM from my old vehicle to the new vehicle. Customer service informed me that once I transferred my service to one vehicle it stays with that vehicle until canceled. I had this service for over 15 years on a Sportster 4 before transferring it to first vehicle. Nice way to treat a long term customer! I will never do business with Sirius XM ever again and will advise others to stay clear of Sirius XM as well!

Sirius deserves the horrible rating it receives. Here's another reason for outcry. Have they ever thought: Perhaps the customer is right... On April 11, 2017 I began a new 2017 Ford car lease that comes with 6 months free Sirius service. As in the past when I take a new Ford car lease, I notified Sirius that I no longer had a 2015 Ford and now had a 2017 Ford with its free six months Sirius service. Sirius claims they have no record of my 2015 cancellation... And yet, I called several times speaking to account services, then billing department and again, cancellation department. They did not have note of my calls canceling 2015 contract's service and so billed me $308 on my credit card despite my previous calls.

These guys offer free trial period with free cars, and insist on a credit card number to get it. They then auto bill you forever at their highest rate of $54.46 per 3 months. I didn't catch this on my credit card until the third bill, and called them to claim a refund. They said they could only look back 30 days and there was no way to look back or refund for further back in the year. I inquired how they possibly could have my consent on file if they couldn't even look back 30 days and was given the run around. I am extremely unhappy with this company. I would have settled for half of the $164 I have paid them this year, since I feel I should have caught it earlier, but they refused to work with me at all.

Under no circumstances should you ever, ever, ever give them your cc number. They will continue to charge your card - and as others have said if you try to cancel they will hassle you, call you, email you, etc. etc. etc. I had to send a letter of cease and desist in order for them to stop bugging me. They informed me the letter is only good for "3 years" and within one month they emailed and told me they would offer me a free month.

Would give zero stars, if allowed. Frustrating company. A ripoff. Was given a free "trial" subscription when I purchased a new vehicle. Told I would have 140 stations of music, etc. Never got anything, although I could see by my account online that the 36-month free service clock was ticking down to when the subscription would expire. When I contacted them, they said I only had something called "Traffic" and "Travel." That it was a "wonderfully seamless integration system" that warned us about road construction!

I got a free 3 month subscription to Sirius Radio with my new car. I decided to extend it for a few months. When I tried to cancel I had to CALL them. I could not do it online. When I called it took 20 minutes to get the service cancelled because the guy on the phone kept trying to convince me to stay. I told him I did not like the selection of music they offered. He kept saying Sirius has 120 channels and surely there must be something I would like. Considering about half the channels are news and sports, majority of the rest I don't like, they play the same songs over and over and have a TON of commercials. There was no incentive to stay. Why doesn't Sirius just let customers cancel online. I really did not have time to talk to someone and had to get really angry in order for him to cancel the service.

It came with my car when I bought it, turned it on a few times. I appreciated the free trial but wasn't really planning on subscribing. Everything was fine, then the salesperson called. At first we were just going through simple questions. How do I like it, etc. but after reading the comments I feel so lucky that he called me when I was about to be late for work and I didn't have time to get my credit card and go through the registration process. I asked him to call me back later, I'm running late for work. He acted like it didn't matter what I just said, even though I told him at least 3-4 times that I don't even have a minute right now, he kept pushing for the credit card number. At that point I was already about 10 minutes late, I really didn't want to get dressed with the Sirius XM salesman on the line so I had to hang up on him.

I discovered Sirius XM had been billing me and collecting money automatically from my checking account for service, music royalty, and taxes on a radio that had never been activated for approximately 24 months. I called them to request cancellation of the bogus subscription, and a refund for 24 months of fraudulent billing that I paid for. They said they canceled the subscription. They said they do not process refunds and refused to offer compensation of any kind. I can only file complaints and hope they are held accountable for this blatant case of fraud.

Sirius refuses to stop charging my credit card after 3 attempts. Stay away from this company!!! My card is being charged to someone else’s account. I do not know the someone else’s address, zip code and phone number. Because of this Sirius refuses to stop charging my card to someone else’s account. I have no idea how someone can be expected to know the account info of someone else. This company is unethical and steals people's money.

I have been a subscriber for several years, and have notice quite a lot of commercials on Sirius commercial free radio. When I called to complain, the agent was clueless, wanted to automatically renew my subscription!!! Lousy radio service for 200 $ per year.

I wish I had read these reviews before I gave SiriusXM my credit card number. The story is too confusing to relate - and I think that's deliberate on their part - but the end result is a "credit" on my account of $50, which they can't credit back to my card. I can't even understand what they over-charged me for. Three phone conversations, 1.5 hours, promises to fix/refund/amend all these issues. As of this date I still have none of the promised email communications, and no refund. I was so confused by the last circuitous conversation that I finally had to hang up out of frustration. I don't really want to discontinue my SiriuxFM and if I do, they will still have my money and credit card number. What can we do? By the way, I have only been a member since March 2017, and it got really complicated when I bought a new car one month ago with a "free 3 month trial". I think they are in over their heads with this.

I have had a subscription to Sirius on and off for 10 plus years. I am done with having to call them before the subscription period ends to negotiate a decent rate... or they automatically renew at full rate and charge your credit card. Last night it took an hour and a half and 10 calls to different toll free numbers, long wait times, and terrible customer service to cancel my service. The fact that the company makes it close to impossible to cancel service constitutes fraudulent business practices. I will never do business with SiriusXM again and will warn others by recommending they not choose this company either.

Received a free year of service with the purchase of a Jeep. I was spammed constantly with offers and so forth. When my year was up, I signed up for a 3 month deal and received more solicitation than in the 1st year. Then wasn't able to listen at work which is where I spend most of my time and was suppose to be included. I contacted Sirius customer service online and was told there would be an extra monthly charge. I requested they cancel my account after the 3 months I already paid for and was told they could not do that online. I was able to sign up online and make a payment but unable to cancel my service?! I continued to email them and told them to remove my credit card from my account and not bill it again. I had to contact BBB for them to finally email me that my account will be canceled once my 3 months are up but my credit card still shows on my account.

After being a very loyal customer of XM satellite radio for the past 10 years - I don't know what happened. They asked me to pay up front for the year-which I did. I got a new car which came with XM for free for 2 months-which I used. I went to transfer it over - when I took the call from the representative, she told me it would be $35 fee to transfer, something I've already paid for a year in advance. Which should literally be a benefit right? You already have my money. When I complained about the outrageously high fee, instead of trying to resolve it, they just cancelled and issued a refund. Seriously? You guys have so much business, you can just turn folks away that have been loyal? So I turned to FB to get some answers-apparently they have a $15 transfer policy-unfortunately for them, we have 2 friends that just purchased new vehicles and previously had XM-they were NOT charged a transfer fee at all - not at all.

I paid cash upfront for a lifetime subscription to Sirius. There was no XM. I had a new satellite ready radio installed in my old car years ago and Sirius very quickly changed the service to the new radio. All these years later, since they get no monthly fee from me, they want a $75.00 service charge to move service to new radio. As a lifetime subscriber that's a rip. I'll do without.

I inherit a 3 month free subscription with buying a car and never even used this thing (I listen CD-s) and that was 3 years ago, so they keep sending us letters for renewal but we just ignored them because like I said we never used that radio, so now they start calling our home few times a day. One day I call them back and ask them not to call our home anymore. They told me they are going to stop but the next day they call again 3 times. Is there anybody to stop those IDIOTS calling people homes after you ask them to please stop calling.

You would think as a lifetime member of the Sirius Satellite Radio you would be a preferred member and treated fairly. Unreasonable customer service, extremely long Waits, unknowledgeable and unable to resolve issues. I purchased a new automobile that came with a 5-year plan with the satellite radio which included the traffic and travel link. Because I'm a lifetime member trying to activate the radio the Sirius Satellite Radio customer service representative refused to honor The Five-Year Plan for the travel link and traffic part of the plan because of the lifetime membership.

You sent a refurbished radio? With a 90 day warranty? To replace my new radio? That refurbished radio is being returned. I will keep the non-working radio. I will pay the remainder of my 6 month agreement (3 months). I will then cancel my Sirius account. Your "cheap" customer service is inexcusable. You previously have a radio speaker that Amazon voluntarily replaced to ensure customer satisfaction, because you refused to honor faulty equipment with your name on it. Equipment that stopped working after 2 months. This is the second time Sirius XM has failed. You will not get repeat business from me in the future. Nor will I recommend your company to anyone.

After a little over a year I had to return my radio to the dealership to be swapped out with a new satellite radio due to a busted knob. They told me to call Sirius to activate the new radio and deactivate the old one. Which I did. I had been receiving monthly charges and so I wasn't aware of any problem. Only this month, when in addition to the monthly charge of $19 and change I was charged $233 additionally for my 'new' radio, did I know there was a problem.

I called the company back in May to cancel my subscription. They continued to charge me so I contacted them. Keep in mind I still have yet to receive any cancelation emails or chat transcripts from them, as requested. (Luckily I copy/pasted before exiting.) It's one of the things this "supervisor" told me, "You should have called back if you didn't receive the cancelation email". Because that's my job and due to their error I deserve to be charged?

I had been a loyal customer for 4 yrs until I sent my VW back to VW, originally I had a 3 month subscription with Sirius XM. Without any real issues every yr I haggled and got a decent renewal price. Well back in April I bought a new car well new to me and had an aftermarket Sirius ready radio installed, I attempted to get Sirius activated. The radio automatically came with a 3 month free subscription, and this was a joke. Had to tell the girl from the Philippines who couldn't speak decent English to get a supervisor who in turn was rude and arrogant.

I have not had billing problems like many here. However I do hate the way I have been treated by the social media managers there. I used to tweet song requests to their 70sOn7 Twitter page. Little did I know that they hate such feedback from their listeners. I was soon blocked on that page. This is in effect a big ** from SiriusXM. I complained to SiriusXM Help in Oct 2016. They seemed sympathetic at first. They said they would look into this. The rep even seem surprised that I would be blocked because of song requests. (Incidentally, my last 3 requests were for Neil Diamond tunes. Maybe they secretly hate Neil). SiriusXM Help said they would look into my complaint. Eventually they quit responding to me. In May 2017 I wrote a letter of complaint about this and mailed it to their NYC office. No reply.

I received a call back from a supervisor. She provided a courtesy transfer of my lifetime service. If it weren't for the strange 3 month services tacked on that I didn't order, I would've given them a 5 star.

July 13th I called to cancel my account that will end on August 4th. I asked and was reassured twice that my account and my credit card info was deleted while speaking to the rep. I found out on the morning of the 16th that my service was disconnected already and a credit was sent to my credit card company. I spoke with Tiffany on the 16th and I got just double talk and asked to speak with a supervisor. I then got Erica. Guess what? My account was not deleted and credit card information was is available. I demanded that I get a written confirmation that my credit card information is deleted - "Oh we can't do that" was the response. And I asked why was I reassured on the 13th that my service would end on August 4th, the end of my current contract. Erica kept repeating their policy mantra and I just gave up.

Love 60's on 6 station but tired of same songs repeating over and over every day. Time to take top 10 songs from each year and play them than top 20 etc. etc. etc. Can't be hard to do and all are happy.

In 2010, I purchased a 2010 Hyundai Sonata in Shreveport, LA and with it opted to buy a lifetime subscription to SiriusXM. We have used it for the entire life of the car and so far we have retained the car through moves to Virginia and now to Florida. I hold the title to the car and it has never changed ownership. Two months ago our SiriusXM started giving us advertising signals and no more channel service. I called the company and they reinstated the signal for one month. Then it happened again. I have been on the phone to several levels of individuals. The initial contact call center people are like robots -- saying over and over how they understand my frustration. That just makes me angrier. They keep saying that the original car dealership Mike Morgan Hyundai in Shreveport has reported the car sold and asked for the service to be turned off. I contacted them today and they say they have done no such thing.

Less than a year ago, I gave SiriusXM a credit card in my name that I never use and shortly thereafter received a call from loss prevention at a Nike store clear on the other side of the country from where I live. Someone had racked up $3500 worth of charges at their store with my card info and they thought it looked suspicious. Umm, yeah! They of course canceled the card and reimbursed my card after a few months.

In 2009 my mother purchased a lifetime Sirius subscription for her car, being told it was for the lifetime of the factory installed radio. (Which is what the terms and conditions states). Last year I transferred ownership of the car to my name, Sirius obtained DMV records of the transfer and promptly shut off the service. When I contacted Sirius they turned the service back on. I thought the problem was solved but then it shut off again in 30 days. Contacting Sirius again they turned it back on and said someone would be contacting me. At this contact I was told that it was not transferable and they would send me the terms of service. As I read the terms it states on page 3, section D, paragraph 4 A LIFETIME SATELLITE RADIO SUBSCRIPTION (WHICH IS A SUBSCRIPTION THAT CONTINUES FOR THE LIFE OF THE RECEIVER).

My new car came with a one year subscription. I wouldn't pay 2 cents a month for this horrible service. Nobody that I have spoken to can fix the NUMEROUS problems I have had. I have had 4 online chats, 9 phone calls, each phone call was transferred to several different people, and received 6 emails telling me to verify my email address. I verified it all 6 times and confirmed on the phone that I was indeed successful. Just received another email asking me to verify but I ignored it. The people I have spoken to on the phone are either just incompetent or starting working for this company 5 minutes before they took my call. By the way... all of this has happened in 2 days. 363 more days of this hell ahead of me.

Never give them your credit card. Use gift cards instead. SiriusXM Radio has repeatedly charged my Credit Card without Authorization. Their default written policy in fine print says it will auto-renew. I have, on several occasions, called and told XM Radio that I want to opt-out of auto-renewal. Each time they confirmed it was removed. However, they continued to charge each year for a car I haven't owned since 2014. This is not an isolated case with XM Radio. I have had the same issue more than once and even today they tried to tell me that all my accounts were still on auto-renewal. I have cancelled all of my radios as of today and will never subscribe again.

I have been a customer for over 5 years with SiriusXM radio service. Let me start off with this is a company set up as a legal scam company. They give you a deal but add, "At the end of the 6 month service we are going to CHARGE you full price if you don't call us SirusXM to cancel." If you say no to this then there is no service. What a business plan to scam your customer that pay you. If it was up to me I would never use their service ever again in my lifetime. But my wife wants it and that's the only reason we have it.

Don't know why SiriusXM can't get with the 21st Century: had to call in and play their renewal games and turn down an offer for both our car radios which would have been a higher rate than the 5 month promo offer I managed to get yet again. I don't understand why I have to call in when every other business has an online presence where I can make purchases and cancel services but these guys don't. "You must call to cancel..." For Select service, why not just offer a flat $5/month rate per radio and one can prepay as many months as one wants. I like the service, being able to listen to the same station across the country, but I don't care for the way I have to deal with this company. Why do subscribers have to play games like this just to cancel or renew at a decent rate?

AVIATION DEPT - CSR was rude and asked irrelevant questions and refused to help. I hung up on the ** and called back to speak with someone else that was very helpful and was able to resolve my problem easily.

Horrible company! Be warned unless you want angry Asian women calling you claiming your account is past due and that you owe some outrageous amount do not EVER and I mean EVER start an account with Sirius Radio. They will rip you off guaranteed or at least try. They don't care what they tell you on the phone to sign you up cause they're 10,000 miles away. Just don't do it! There's a reason there's 10 million bad reviews online for Sirius Radio.

On 6/27/17 SiriusXM shut my paid radio service off, I had one month left. When I called they said they did it by mistake and couldn't activate back on unless I recontract it for another 6 months. I told her the supervisor this is stealing from me since I was paid up till 7/20/17. Both the first rep. And the so called Supv. Said We're not going to turn my service back on. I ask to talked to someone higher and they said she was it. I couldn't believe this, this is a false marketing technique to get you to renew your subscription. They said they would refund the last month on the new subscription. I didn't want that, I only want my Sirius till my contract is up. There should be a class action lawsuit against this company. Their business practices is a shame to the business world. They are a monopoly also.

Nine months ago I told Sirius to turn off my radio and close my account. I had a debit card set up for the monthly payments. They continue to charge me even though I have no service. I am very very unhappy. I called several times to correct this but, they haven't done anything about it. I don't know who else to contact about this. I like my bank and don't want to close this account. This is stealing and against the law.

Approximately 6 months ago I bought a used car that had the capability for SiriusXM radio. I enrolled in a 6 month trial to evaluate the service and determine if it was of use to me. I did not use it enough to justify continuing the subscription. SirusXM has constantly called and emailed me trying to renew/continue with a paid subscription.

They should be wearing ski masks when you call in to do business. Every subscription I have, the balance moves "up & up". It's not until you say you don't want it is when they come back and say, "We will do the amount you can afford." If they asked to see what was in your bank account and “We will charge you according to that.” That image would fit them. They always talk fast in their foreign languages and try to slip stuff past you, so that way at the end of the subscription they can say, “Well, you agreed to this." Find another music outlet. I heard they were going through some lawsuit anyway. I'm sure that wouldn't be hard to figure out "WHY".

I bought two nearly identical cars in 2012 that came with a 6 month promotional free subscription to Sirius XM radio. The subscription was to run for 6 months and since I didn't not use the service very much and decided not to renew it in either car. When I chose not to renew it, the service was no longer accessible thru my cars (no signal) and I assumed that the accounts were cancelled. I was not observant enough to notice that twice a year (April and November) my credit card was being charged for service (amounting to $100-120+/ bill for each car, twice per year) for the next several years. The charges were not noticed on my automated credit card bill and I only recently discovered that I was being billed for service that was not being supplied.

Nightmare!!!! The service in itself is OK but their business practices are practically criminal. I DID NOT authorize auto renew for my radio so didn't think twice when it expired. However I was at the grocery store and my card declined. I knew I had money so I pulled up my account and saw that Sirius had STOLEN $60 from my account. I thought, "OK no problem. I'll just call and ask them to put it right back so I can pay and get fuel and head home" (I had a low fuel tank and my hungry 3 year old with me). I called and got the run around, I finally got a manager who said they would refund my money in 3-5 business days.

I purchased a new vehicle and they are offering a promotion for 6 months. I accepted their promotion but also asked them to check to make sure that the previous accountants were all cancelled as I had sold the vehicles last year. I was assured everything was current and that took over 1/2 hr on the phone. I approved a $33 trial for 6 months. To my surprise the next day I had a $245.00 charge to my Visa. When I phoned in I was transferred to the Philippines call center where I talked to a manager and was assured a credit would be issued within 72 hrs. We are now on 6 days and no one is responding. My advice is unless you really want or need a certain type of music I wouldn't recommend doing business with Sirius Radio. Once they get your credit card number, be very aware of what charges they may put thru, unauthorized, and then good luck in trying to get your money back.

Would highly advice against signing up for SiriusXM because getting out is a nightmare. There are plenty of options for good listening elsewhere. Trying to understand some mysterious charges (which were all valid, but needed to cancel some old accounts) and got the hand offs, sales pitches, etc. I understand that we are dealing with international customer service and sometimes we have to use patience to resolve problems but this one is all of the worst stereotypes played out live. Here are my issues:

I have 2 cars with SiriusXM capable radios. My wife drives one and doesn't use satellite radio so I cancelled it in May and used the credit in the renewal for the other radio. In June I received an auto renewal notice for the radio I cancelled for $150.00. I contacted support via chat and spent over half an hour with the support rep and his supervisor (in India obviously) and neither one could resolve the obviously apparent issue and finally told me I have to call. The charge is now pending on my Discover Card. I will call today and cancel the remaining radio and never do business with them again.

Questionable customer service. I sold my vehicle and notified them of this and to cancel service. They never cancelled service and I had to spend an hour on the phone getting this straightened out. I enjoyed the satellite service, but trying to cancel service was a royal pain.

My husband and I had been XM radio subscribers for years since I got my new car in early 2006. We then added it to his new car in 2007. They are certainly NOT commercial free and we noticed that commercials were becoming more and more prevalent since 2009. We got a call from their "customer care" center and were told that they had disrupted our service two days ago (we hadn't even noticed) because we had an outstanding bill for our subscription. We paid that by credit card ($53) and the guy wanted us to allow it to be a recurring payment. We said no and then looked at getting into another 1, 2, or 3 year deal. We decided on the 1 year and then he hit us with ANOTHER previous payment of $43 and said it was for the previous subscription and wanted our permission to charge again.

We had bought a lifetime subscription to Sirius radio. Kept our car for 11 years. Went to transfer. They told us we did not qualify because it was factory installed radio, which is what we bought it for in 2009. It should have never been sold to us. They offered us nothing in return. No compensation. Said it was our fault.

Every year for the past 5 or 6 years I go through the same thing. SiriusXM sends me a bill for the entire service offering. Every year I tell them I am not interested in their premium services and request to be downgraded to my standard subscription and a new bill. This year was no different except for one thing... they sent me the new bill, I immediately sent them the full payment, and then two weeks later I got a call saying that my radio would be turned off. I called them and was told, to my surprise, that they had received my check... but since I had asked for an upgrade to Premium Services and was not paid in full, they were turning my radio off.

One more complaint about Sirius. Love the product. Hate the service. The radio in one of my cars has only seasonal use. The radio stopped working. They tried to renewal anyway for more than seasonal. They did however send a free radio. Now they try to bill me even though I have not activated it yet. I told them the car was not in use yet. They try to bill anyway. Went off automatic pay. Hope this stops them.

I attempted to renew three vehicles today. After being a customer of SiriusXM for several years, several radios and never missing a payment the so-called Customer Service Representative was rude, disrespectful and so condescending I decided to cancel all of my subscriptions! I tried to explain to the person that I also have five offices in different states that subscribe to their service and she could care less. I asked to speak with a supervisor and we were conventionally disconnected. This is wrong, this is what is wrong with business today. They do not care about the end user!!! Perhaps the stations that they carry should react.

I have to call every 6 months and get the biggest run around ever about the rates. If you call 3-4 times you will get 3-4 different rates for the same time period. They are so deceitful. Really there should be a class action suit against this company. Why would any respectable company have a ONE star review. I feel badly for the people who work for them. Surely there will come along a better alternative to SiriusXM because I truly feel like this company is something of a dinosaur. Also, I was told they could not honor a rate unless I gave them a credit card. I don't use credit cards and this is discriminatory. If you don't like what you hear from one rep, call again. There is NEVER any definite plan, they must be trained to be dishonest. This company should not be allowed to continue to operate.

There was a trial in the car I bought. I wasn't interested and so the first time they called I said, "Thanks but no thanks". They called the next day. I thought maybe the no didn't get to the trial account information so I was polite and said, "No thanks and please stop calling". They have called every single day and often after I'm asleep...every single day. No way to stop them so they are blocked and even though I once considered using them. Now no way. No way at all.

We just got back from vacation and have an email from Sirius telling us our subscription is expiring so we called to tell them we no longer want Sirius. We very seldom used it. We lost reception so often that It was not worth the money. They asked a dozen questions why we were cancelling and they got upset because we refused the special deals they were offering. They then told us we had to pay the 5 days after the expiration date. 4.95 cents. They wanted our credit card number. We said no. This should have automatically expired. So no credit card. Write off the 4.95 because we were a good customer for the last 4 years. But the call ended with them telling us we would go to collection and our credit would be affected. Please think twice before joining a company that treats their good paying customers like this.

I pretty much echo some of what has been posted already. My service was OK, but I got tired of all the hoops to keep a decent price on the annual service. It's pretty sleazy they don't let you cancel online, so I had to make the call to do it. The rep did make a feeble attempt by trying to send me a free radio, but did say they were no longer offering discounts or promos for my account. After putting up with a noisy call center background, I finally was able to cancel the service. Something like this should be easy, but they decide not to give their customers that option. With the advent of phone apps like Spotify, Pandora and damn it, even my own CDs makes this service obsolete IMHO. No reason to ever go back. Now to work on my lame cable service...

I found out after 7+ years that the lifetime subscription only applied to car - not subscriber. After numerous conversations with customer service I was NEVER told this until I tried to transfer from a car I traded in to my new car. Because I was originally lied to about the cost of lifetime (told $4.99 a month but charged $499.99) I was given 3 free transfers as consolation. Transfers normally cost $75.00. I had to fight to get that each time. They said they saw the note on my file but wouldn't honor it. They even tried to charge me to transfer after my car was totaled (this is supposed to be free). They counted resetting the radio because it wouldn't get signal as a transfer.

After buying a new car with six month free Sirius I didn't use I was charged for renewal for one year. I called and wanted to cancel. They had taken 150.00. They held the money for a month and refunded me the money less a month of subscription. I will never do business with them again. Buyer beware.

I lost reception on my car radio months ago and I thought I would try one more time to get the issue resolved. I went through all the direction on chat from my cellphone in my call and they refreshed the signal several times to no avail-told me to call their customer service for a replacement radio. They were supposed to send me a copy of that chat--never came. I called the number six times during business hours and it went to the busy signal each time. I tried chat again and they wanted me to go through the entire thing all over again only to be told to call that number again which I did and the same thing. Sounds like the President of Sirius XM needs a new customer service manager and probably a working phone number too! Lastly, never got a copy of the email as promised by Tony ** of Sirius customer chat line.

Up until today I have enjoyed my SiriusXM radio. I purchased a lifetime subscription on my 2007 Ram right after the complimentary 6 mo subscription ran out, that's how much I enjoyed it! I called today to transfer service to my new purchase of a 2014 Ram 2500 (Because I was told at the purchase I could transfer up to 3 times for life) just to be denied and told they stopped doing that in 2007. Why would I be told in 2008 when I purchased the service that I could transfer if they terminated it in 2007. Highly disappointed in the lack of trying to accommodate me or even listening to my issue!! I won't ever purchase Sirius again if this is how they run their business. I'm sure they won't even care or contact me about the issue if they read this post.

I just received an invoice from SiriusXM in the amount of $218.55 with very little breakdown information listed in the Account Summary EXCEPT for the line item showing an "Invoice Fee" of $2.00. Although nominal, I have never before received an invoice from any business entity that included an "Invoice Fee". What a joke!! I called the vaguely indicated telephone numbers and was eventually able to speak to a living entity. I reported that my cost last year was approx. $112 and wanted to know what caused such a substantial increase. I also commented on their audacity to ask for an Invoice Fee of $2.00. I was told that last year's cost was an introductory offer which had now expired. What a joke!!!

Why do dealerships even agree to free trials? NOTHING is ever free in life!! I agree with every post on here about the poor service, impossible feat to cancel and how they continue to harass you with calls, emails, junk mail! You cannot cancel online, via chat or via handwritten communication. You have to call and go through countless hoops. RUN PEOPLE RUN!!!

I have just wasted 25 minutes of my life for cancellation. First it is the auto phone system, then the first operator verifying my address details, then a second one doing exactly the same and more, then being left on hold for a consult to a manager, finally magical offer a cheaper service. WHY can't we cancel the service through the website??? Why there is bait and switch tactics? Why do they ask if we are selling our car?? Someone needs to invite them to better practice.

I called XM radio when I was a few minutes away from the dealership where I was purchasing a new truck. I told the lady at XM that I wanted my service canceled on my old truck and I wanted the credit put back on my credit card. They did not cancel my service and the dealership ended up canceling it 2 weeks later. I was not credited the 2 weeks prior and they refuse to credit me. It isn't that it is a lot of money, but I did request that it be canceled and it wasn't and they will not credit it to me. Very dissatisfied with XM radio and will not renew the 3 accounts that I pay for. I am done with XM radio.

Originally signed up for one year of service. They tried to auto-renew my subscription for more than double the price, but I did not want the service anymore - and you cannot cancel from their website. You MUST call. I did. They offered another year for the same price as my original introductory offer. I still decided to cancel as I did not use the service, not having to drive my own vehicle much at all for work purposes. The operator threatened to charge me $11 or some such amount "for services already received", which I did not order, did not agree to, and will not pay - but which could disappear if I would just renew. No way, Jose. They're going to send me a lovely subscription cancellation confirmation email.

THE SIRIUSXM SCAM. When you buy a new car it comes with Sirius XM Radio. Beware you WILL be continued to be billed by this RIPOFF company for YEARS after you sell your car. EVEN though they call you and ask you if you would like to renew AND you decline, you will STILL be billed. DESPITE refusing service when THEY call YOU... YOU will be told that you have to call a SPECIAL number to discontinue service. Beyond STUPID. And, furthermore you will NOT be able to speak to anyone in the US. But rather a HONDURAN call center wherein you will be patronized and insulted "as uneducated." And you will be sent in several different contradictory directions wherein you will spend more time than it is worth to get your money back. NEXT car I buy THIS service WILL be cancelled before I leave the dealership. Be warned.

I'd give them zero stars if I could. I was considering upgrading to their online streaming package but they couldn't even direct me to a channel listing of all the available channels. Went through 3 levels of service reps and spent 30 minutes on the phone and still couldn't get a web address to find the listing other than every rep giving me the homepage web address like 15 times. Oh and every rep was non-native English speakers... which is not a problem as long as they can get the job done. Now I'm trying to figure out how to cancel all my vehicle, business and personal. Seriously the most frustrating 30 minutes I've ever spent on the phone.

Channel 13 Velvet dropped and replaced by rock garbage called Turbo? Real trash! Station so called moved to channel 304. ** there is NO such thing as channel 304... Sirius sat radio is destroying America!

I received a promotion in the mail for 5 months for $25 + 3 months free. When I called to jump on it, I was told that they couldn't honor it. This seemed weird because I just received the mailer 1 day prior. After stringing me along, and trying to offer me a 12 month deal for $99, I just gave up reasoning with them and just cancelled my service. Guess that money will go to Apple Music now... Thanks for nothing!!!

I had canceled my subscription to XM Radio back over 2 years ago due to not needing the service anymore. I received a notification that my credit card was billed for the services. This is the 2nd time within 3 months My credit card has been charged and I'm totally upset with Sirius. I had to call in 2-3 times for each of those times I was billed and begged to be refunded. They hung up the phone on me numerous times and kept putting me on hold after it always take forever to talk to a representative. They did not refund me, after endless hours on the phone. I told them to take my credit card off file, but they keep billing me. It has been 3 years now, and they still charging my card for no services without my authorization. Highly disappointed and they are thieves!

When I get in my vehicle and turn on SiriusXM radio I almost always have to get a signal refresh. I've tried numerous times with tech-support and their so-called customer service to get the situation remedied. They normally try to blame me or my radio for the problem, but the reality is my wife has a radio that is older than mine in her car yet it has no problems with reception. I've had SiriusXM in my vehicle since 2012 and experienced no problems until about six weeks ago. Now as I try to get tech-support to help resolve the issue of having to get a refresh signal every time I turn my truck off and come back tonight to turn on the radio I have to text them or call them on my cellphone. Meanwhile they refused to acknowledge that the problem is probably up there in as I've seen several complaints on the Internet about this. I cannot believe it is my radio since once they sent a refresh signal the radio comes back strong.

I recently bought a car that came equipped with satellite radio. I listened once during the free trial period. Once the time had expired, I started getting calls and letters to purchase the service. I explained a number of times that I was not interested, please stop calling. The calls stopped but the mail has continued. I don't appreciate the constant solicitations. I want It stopped. I am tired of all of the paper that I need to throw away.

They give you a free account with a new vehicle. Every 5 months you need to call in and spend a half an hour of back and forth "I need to cancel my account" and "What can we do to keep you?" After playing the game since 2006 I'm done! I have an email record of cancellation and billing for another 5 month period, yet I've been being billed $18.21 a month all along. I cancelled my subscription after being with them for over 11 years and they could care less. Sound quality is poor compared to regular radio let alone HD radio or online streaming services that are free with the same XM ads or as low as $3 a month with a family plan. Sorry to see me go? Not at all.

I requested a refund back for the remaining service that I did not use when I canceled on two of our vehicles. The refund was denied as the credit card on file had expired due to me canceling it with my bank due to someone online trying to access it. They would not issue a check for the amount due back to us. I would not recommend doing business with this company!

I recently discovered that an unknown person had used my credit card to purchase Sirius on a vehicle I no longer owned!!! Fraudulent charge for cancelled account. Strange as it sounds but my former vehicle was traded in a year ago & I had cancelled my account on another vehicle in October. Luckily I saved the rep's name, confirmation number & everything. I was informed that there were 2 accounts & one had been opened in September & that it had been done online. This had gone on for 6 months. I hadn't noticed the charges before. They would only refund me back this month's payment. I'm guessing he didn't believe me when I tried explaining that the vehicle in question had been traded in a year ago!!! I enjoyed having the Sirius radio but not for $20.00 a month!!! They owe me more than $100.00 but refused to reimburse me for an unauthorized account!!! They suck!!!

I had the service for 2 years and the price just kept going up so I called and told them I could not afford it any longer. I was badgered to keep it for 5 months for $24.00 but I had to cancel by April 9 so I started trying to get them on the 1st of April and could never get through. I then e-mailed them on the 9th and told them I had closed my credit card account so they would not be able to charge me so they needed to cancel. They emailed me back and said that I had to call to cancel or talk live on chat. I got on live chat and when I put in my reason for a chat I was told I had to call. I then emailed back and told them I was printing all my emails and how I was told to go to chat and was told I could not cancel by chat and that I was turning them into the better business bureau. I then received an email and was told they had canceled my account. They also was about to charged me 60 dollars for the months I was supposed to get free.

Long story short: Got XM for free for the 6 months after getting my car. Family member added time thinking it would be a nice surprise. After the time was up my account was automatically renewed and I was never told this would happen. XM did it on their own. Received emails saying my account needed attention but that was it. They didn't give any warning that my account had an automatic renewal or that I was going to be charged anything. Turns out they were charging my account without my consent.

I have never inquired about SiriusXM or ever contacted them ever - other than asking them to stop contacting me. Even if you specifically request not to have SiriusXM in the new car you purchased there seems to be no way to not have it according to the dealer. Once you drive off the lot you are harassed repeatedly weekly, sometimes daily, with calls, e-mails and snail mail marketing to extend your free trial. No matter how many times I told them I was not interested, would never ever be interested and to please, please stop contacting me and remove me from any and all future marketing, they will not stop. I have had the same issue now twice. It took me 2 years to get them to stop calling after the first car I purchased, and now I purchased a new car 4 months ago they have been marketing to me weekly and sometime daily no matter how many times I tell them to crawl back under whatever rock they came from.

Their customer service is the worst!!! No help and I'm tired of holding on the phone and spending forever trying to get things taken care of. Tired of being ripped off. I am thinking maybe no more XM for me anymore. It is more trouble than it's worth.

You can do everything online, except cancel your subscription of course. I had no email sent to me to remind me of the automatic subscription renewal, which would have been nice. So I call to cancel. You have to speak with a representative, and I am sorry, but I could barely understand my rep. I felt terrible saying "What?", after everything he said. Once I said I wanted to cancel, I was asked AT LEAST 10 times if I was sure, and given different options and cheaper rates. I understand and expected them to try and change my mind, but they would not take no for an answer! I was on the phone for 25 minutes. The rep asked me, "Do you think that is a good enough reason to cancel?", when I gave my reason that I do not listen to the service at all. They were rude, pushy, and would not let me cancel until I got rude back at them.

Has anyone had SiriusXM Radio cancel their car radio account because they noticed on social media and your internet searches that you were searching for a new car. My radio was shut down and when I called to find out they said it was because I had bought a new car. I told them I hadn't so they said "we will give you 3 months free to 7-1" even though I was already paid up to 7/1. Then they sent me a congratulations on buying a new car. I'm so flying mad I can't see straight. I will definitely be cancelling my account with them for such gross privacy invasion. When I asked to talk to a supervisor, at first she was supposedly busy, and when she came on the phone, she wanted to know if I was calling about the radio "In My New Car". Arggg, supposedly they are escalating my complaint to the escalation people, but I doubt it.

I received SiriusXM radio free for six months when I bought my 2016 Subaru. I renewed it for six months for the cheapest price of about thirty five dollars a month. In December I renewed it again for six months at the cheapest price. In January they cancelled my service saying that I owed 175.00 dollars more. The invoice said six months for thirty five dollars. I tried to get it resolved online and they responded that I owed money on the last invoice. I think I got three different invoices with three different amounts. They are a rip off company with horrible customer service. I am glad I paid by check after seeing all the reviews from people getting money taken off their credit card. I lost thirty five dollars but not hundreds. They still send me emails which I ignore after I cancelled my service. Beware.

Original owner of my car paid $900 for a lifetime subscription to SiriusXM radio. When she sold car she tried to transfer and after initially agreeing they changed their mind and said it had to stay with the vehicle but was still good for the life of the car. I purchased vehicle and 6 months later it cut off and offered a phone # for subscription. I called customer service and even though I gave them the radio ID they said they had no record of the account. Then they told me the year and model of my car. Interesting if they had no record. Then they said original owner had to contact them, they would have to change name and phone number and there would be no charge. Original owner contacted them and they told her the company had changed hands twice and they no longer offer this service. She shared that she had already purchased and they should honor the contract but they refused.

I want to start a class action lawsuit against Sirius Radio. Sirius has taken $221 from my account since 2014. It's now 2017. I would not have known but the credit card they used to steal from was exchanged through the bank so they contacted us for an automatic renewal. We canceled the service in 2014. After the subscription was over they kept taking monies from the account. They have taken $442.54 from my account. Please help.

My new (company) car trial ended last month and I called customer service to see about extending the subscription. After struggling for almost an hour of trying to understand the strongly-accented Filipino agent, I decided to finish the transaction online. I had been assured by the agent that the cost would be $9.99.mo to get Golf Channel on my radio, and when that was confirmed on the website, I signed up. Unfortunately, I did not receive that channel when my radio was reactivated. As a result, I spent another 40 minutes with a web chat agent trying to resolve it, but after being told that I SHOULD be getting Golf Channel, he realized that he was looking at the account for my personal vehicle.

It's frustrated that a good company like Sirius, keep a calling center overseas where is very difficult to understand the agent English. And is more upsetting learning that your good offer has expired and a full charge goes on the account. So I have been charged $60 since December and because I want to cancel they offered again a fair deal. So because of a matter of principle I cancelled the account. Certainty that Sirius will send emails to promote their new channels but not to advise you that your contract is going to be expired and new full rate to apply. In 30 million of subscribers if half are hitting with this, then the monthly revenue is near $150M. Not right.

I have had Sirius Radio since the Company first started. I had 2 Lifetime subscriptions that I paid when I bought my 2 Satellite Radios. What outrages me is that both Radios have been shut off and Sirius Customer Service says they don't have anything that says I was a Customer. So I have two Home Kits that are now worthless. I also had Sirius in my Toyota and what makes me mad is that so many of the SiriusXM Stations have commercials. If I want commercials I can listen to regular FM Radio. Customer Service Agents are off shore in the Philippines and although friendly couldn't help much.

I purchased car April 2016. SiriusXM was already on system. I ordered and paid for 6 months. I thought I cancelled. The car was sold later last year. They will not leave me alone. I receive emails throughout the day, every day. There's no way to contact them. Should I contact an attorney? This should be against the law.

I never subscribed to Sirius but they keep calling from local numbers. I block them on my cell phone and ask them to stop. My phone is listed on DO NOT CALL. I imagine that their product and customer service is as poor as their sales approach.

We have a 2017 vehicle that had a 6 month free SiriusXM subscription that expired recently. I advised a SiriusXM salesperson who called me that I did not want to purchase the service. They have continued to call me every day for weeks on my mobile and home at all hours of day or night. I have locked the number several times but they continue to call. The total number of call is 30+. Yesterday they called my cell and home numbers at 5:30 A.M. and then at 10:00 P.M. On both numbers. This has happened in 2013 as well after I purchased a new car. What can I do to get them to stop calling? This behavior is outrageous.

Today, Feb. 24, 2017, I experienced the most frustrating and infuriating customer service and dishonesty that has ever been foisted on me by any company in my 67 years of residing on the planet! 3 months ago we traded my wife's car, for which I had purchased a "lifetime" subscription to XM Radio. The new car had a 3 month free trial to XM. Today was the last day of the trial so I called the 800 #. After several minutes on hold, I got a representative and told him that I wanted to transfer the lifetime subscription from the old car to the new one. He put me on hold, and after several more minutes, he came back to me and said I had to talk with a "specialist" in this type of transaction. He put me on hold again, and after an even longer wait, I was in touch with a gentleman with a VERY thick Indian accent.

I keep seeing two billing of $18.21 from my bank within a difference date of the same month. I know I have been using radio service on leased car since 2014. I was wondering what was the second charge was and called today and was told that was for internet radio charge and I was paying since 2015. The only thing I was using was the car radio, no knowledge of the internet radio service, so with frustrations I demanded a refund for the past two years and they offered me only $36.00. I am sure there are few consumers who are not aware of this SCAM and want to share for others to be aware. The other thing you cannot even remove your account online. When I called, the salesman is trying very hard to convince you to remain as a customer by giving of $36.00 and mobile radio. But they charge my debit card $437.00 for internet radio I never used since 2015.

I just received my annual renewal fee, they automatically enrolled me in the most expensive program, even though I had selected the cheapest one the year before. When I called to ask for a chargeback and also to ask them not to enroll me next year in the other plan, they told me I still need to pay for the 15 days I have had the other plan (even though I did not use it) and if I did not want automatic renewal then I would pay $2 for an invoice, give me a break! Talk about dishonest practices!

So for Christmas my partner wanted a serious radio for his commute to work. I went on the online chat and asked which he could use and not have to rip apart his dash. Was given the wrong information. Proceeded to return the useless radio. I tracked the parcel I was returning, and it has arrived over a month ago. Yet still no money back from Sirius, and I'm still being charged for the use of it. What an absolutely scam. Are you guys really not making enough money yet? Anyway I was going to buy a new radio for him to use. I will definitely be looking elsewhere as I hope to never deal with Sirius Radio again. P.S. Give me my money back.

This company is underhanded. Once they have your credit card number, they proceed to charge to your account as they please. I signed up for a 3-month service for $66 plus tax. They turned around and charged $206 to my credit card. I see there are many others on this site who have filed this kind of review. Why can't we do anything against this company? They are shafting us.

I had been a customer for 10 years. My bank account was automatically debited once a year. Yes there were increases in the cost, but like everything else I wasn't surprised at a gradual increase. But 2015 I paid $106.44 for service and today just 2 years later $229.48 for the same service. I may be wrong but I think that's a 46% increase. So much for fun radio and I called. I first said that perhaps I missed the email notice of the upcoming charge and then stated that I was ending my agreement because of the price. The representative said she would see that I got only paper billing going forward, then I got the usual offer that I could get the year at 48% off and that I had up to 40 days free to make up my mind after I got the invoice.

Much the same as others here. Never made suspending the service doable. When my credit card expired - which apparently was the only way I could stop paying them - I received notice of that, talked with a representative, told them to cancel the service, and after a while, he agreed to do so. Here six months later I get notices that I owe $120 or so and my card has expired. Got back on the phone, complained, told them I had cancelled, she told me that it was recorded that I wanted to suspend, not cancel. She said she would cancel and take off the charges since then, and to wait on the line for a cancellation number. Then the line went dead. So I don't know if she indeed cancelled my account, or removed my charges. Thank God my card expired. This is no way to run a company. Scam city, looks like.

I purchased a six month membership on 7/20/16 for 36.00. I received a new bank card shortly after and on 1/20/17 they tried to auto bill my account monthly which is not what I signed up. I received a call this morning from overseas asking for my credit card information. I told the rep that I would not be renewing and she wanted 19 dollars for 15 days of service or the account would not be canceled. Not only is the pricing outrageous but with all of fraud going on in this world someone cold calls and asks for my card info and Immediate payment. This company will never get another cent from me and I am beyond disgusted with their customer service and deceit.

I called SiriusXM two weeks ago to cancel my account. After a 20 minute phone call, in which the representative argued with me and went on and on to convince me not to cancel, they finally agreed to cancel my service. Today I received an email saying that I will be billed automatically when the service is set for renewal. SiriusXM completely ignored the previous phone call. This is a fraudulent company.

ONE...ONE.. 1.. 1.. EASY LISTENING CHANNEL 18 and they have to put Christmas music from Nov to January. Plenty of ** MUSIC on Sirius... This Company NEEDS to CLEAN HOUSE and Hire People that Listen to CUSTOMER (Ya Know the one's that PAY your Salaries).

I received a 3 month trial from SiriusXM and I didn't use it much and there are commercials. I called to cancel, received an email stating that it was canceled with a zero balance. Fast forward a month and I receive an email with an invoice. The invoice states that I owe $25.68. I proceed to chat with them online and I am told that service was never canceled.

We recently purchased a pre-owned car that came with a three month trial of the SiriusXM All-Access Pass Plus Nav/Weather packages. I wasn't too excited until we received the SiriusXM promotional mailer the next week, outlining everything included in the trial and what appeared a decent intro offer for the first year. Skeptical, I called to be sure that the intro offer included both packages in the free trial. Not only was the Nav/Weather not included, but also, the intro offer only included the base service rate, despite a notation at the bottom of the letter stating I could also chose the base rate option if I registered online.

I'll make it short and sweet. We have Multiple cars w/ XM. ALL Different account numbers even though all under same name. We received service at a dealer and offered a FREE trial that NEVER worked. We get dozens of calls & multiple letters from XM that look like past due bills with a bright Red IMPORTANT NOTICE on the front. Usually 4 letters every couple of months & when you call to complain they are VERY Rude, will NOT let you talk to a Supervisor OR give you the Customer Service phone number. Had to call back & STILL would NOT be given the Customer Service # until the 4th time I asked.

I purchase a vehicle from Cantin Chevrolet in Laconia. I was not told the add-ons for the car would amount to an additional 80 dollars a month. I cancelled Onstar and Sirius. No way am I paying a large monthly fee for either of them for the entire time I own my car. Are you nuts??! Sirius has been calling me nearly every day for many months since I cancelled their over inflated prices. No means NO. They are harassing me. I told them to stop multiple times, they won't. I think the Chevy dealership should have told me they are insane with a rep for harassment. The Chevrolet mfg is doing us NO FAVORS installing pricey aftermarket stuff. I cannot even play my CDs in this car.

Sirius XM is the worst company ever, they sure know how to extort people. We bought a LIFETIME service from them. When we needed to change to another radio (old one broke) Without telling us they dropped several channels. Now, want us to pay more for what we already paid for. Nothing was said when we changed. No warning. Why is it called a lifetime subscription if in reality, it is a lifetime subscription to THAT one radio? We all know radios break, we buy new cars etc. guess that is what they count on. Such scammers. Will not renew other radios.

I just tried to cancel my SiriusXM account, since I no longer have any devices. TL;DR: SiriusXM's retention policies make Comcast seem like a paragon of customer service. Log into my account... Apparently I've forgotten my password. No big deal, I'll just reset it. Go through the process, "internal server error". Clear my cache, try other browsers... Same result. Fine... Looks like they have Live Chat. Get on chat, they ask me to do all the things I've already done. They send me a link to a different process... Suddenly my email isn't recognized. I try the old process, and it turns out that the chat agent changed my account email. I confront them about it, and they just send me links to make a new account and try to upsell me radios and packages. I force them to send a reset link to MY email, and I'm able to access my account. I change my email back and go to cancel.

I have been a SiriusXM radio customer in the past. I NEVER authorized any auto-renewal of my service and always renewed my service if I wanted on the anniversary date, but have not renewed the last several years. Suddenly I am receiving several daily calls and email informing me that payment is due/late though I HAVE NOT chosen or authorized to renew service. The card number they have on file I have not even had for several years. I've never had these calls or emails in the past, why now?

I cancelled one account several months ago for a Sirius device I used in a company vehicle. I just cancelled my primary account after I received a bill for over $140 for SIX months. Too expensive for so little content that I use. Now I'm getting calls at all times of day/night. The most recent was one at 2:55 p.m. today...Sunday afternoon. No longer will I use their service. It took me over an hour to "cancel" my first account. This one I sent a certified mail/return receipt as I didn't want the hassle of their overly aggressive account personnel. Don't even get hooked up with their false promises.

I purchased a desk unit at my business to listen to music but 1 of the 2 stations that I favor most gets terrible reception. I placed the antenna in a giant window facing south but the reception is only good for one station. No matter where I place the antenna node, I only get one 'x' which denotes receptive quality. I automatically get billed once per month. If SiriusXM was my customer, I would automatically charge them full price and give them half the service they deserve.

After Sirius Radio taking the liberty to use my credit card on file and charge exorbitant amounts with hefty increases, I decided I would speak with them on the phone and have them send me a bill which I would pay with a check. Well it turns out they would bill me the amount negotiated on the phone (longer you talk the cheaper it gets). However, the 6 month subscription was only honored for 3 months. Because of this they turned off my access unless I pay them more money. It now appears when you call and speak with a person on the phone, negotiate a rate, it turns out they do not honor that rate and double charge you anyways. I did not pay the bill hence the service was turned off. These people are crooks and should be reprimanded. They tell you one thing and take the liberty to rip people off over and over again. This has to stop!

Sirius overcharged me for service. They claimed I had an auto renew, even though I called in and asked for it to be stopped, and paid for a new six month subscription. They charged me both for the new subscription and for the auto charge. Not cool! And there is no way to turn off the auto charge online. You have to call in, but there's no proof that it's turned off (and they took advantage of that).

I have been receiving calls non-stop from SiriusXM. Last night they called at 8:00 pm. They are trying to tell me my account is past due. I recently paid a $21 balance that I should not of even had on my account. I used a prepaid visa to pay for my account when I signed up because previously they would charge my debit card whenever they pleased and now that there are no funds on the prepaid they are not happy that they can't just automatically charge me like usual. They will not stop with the calls. They are way too pushy.

I've been a customer of SiriusXM for about 6 months. When my time was up I called to cancel because I couldn't find enough stations I liked to listen to. They offered me a deal for 6 months at $30 + tax (~$8.42 more). I agreed thinking it's worth that for the 3 stations I find worth listening to. They agreed to send me a statement as I wouldn't DARE give them my charge card information (too many nightmares about their charges automatically appearing).

I only use the app for the HS show. The app freezes often, skips to different areas of the broadcast and you cannot properly scroll within the broadcast as it is set up to do. I have complained to SiriusXM many times and for months they have given me the same exact answers... "We are aware that it is broken and we are working to resolve it". Today, I had a new issue to stack onto the many others that I have had over the last few months and the idiotic online tech told me to uninstall and reinstall the app.

VERY EXPENSIVE RADIO, not great quality PLUS YOU STILL HAVE TO LISTEN TO COMMERCIALS. You have to fight and argue to cancel. They keep changing their prices, one crappy offer after another. Really, $120 a year to hear direct response commercials in the middle of the broadcast? Connect a bluetooth device in your car and WALLA! Connect your phone and play your own music; connect to Pandora (a much better value and less money) or AHA radio... So many choices that have better value. Fight them and Cancel now; watch these Wallstreet sharks die...

As I write this I have been on the phone with 3 different Sirius reps for 50 minutes. All I wanted to is cancel automatic renewal of my account. Paid what they said I owed them. Called today about 6 months for $30 offer I got. They said I can't get that and what I had paid to settle account was really a renewal for another month. Gave me a 5 month deal but did not add the month I just paid for. I am now speaking with the 4th person who has admitted I am due another month. They say they are removing my credit card today. We'll see. Most frustrating thing I have ever done.

I just don't get why they won't become part of the modern era and let people subscribe and cancel their service of their own volition. I would use anyone for a comparable service if I could and when one comes along I will leave Sirius immediately. Making your customers fight over terms, conditions, prices, etc. (like no automatic renewal) every 6 months is just a poor way to do business. I use them now but I hate them and was just told that if I want to renew the next time for 6 months with no automatic renewal I will be subject to an "activation" charge. Hell will freeze over prior to my paying that one!

I recently purchased a Ford vehicle with a free subscription to Sirius Radio. The service is poor, and I live in Philadelphia, the music cuts out nearly every song at least once. I decided to let the service lapse as it is not worth $125 a year to me. In the past three weeks I have received no less than 30 calls with no voicemail from what I now know is Sirius. After telling an operator the situation I was told to answer the phone to avoid callbacks. After finally speaking with a supervisor a few calls later the calls have stopped, I hope. Shame on this company and their outdated badgering of would-be customers. I would recommend staying away from this company, there are more agile and cost effective ways to stream music that don't entail such harassment.

I am very unhappy with the Sirius 2-year subscription renewal rates. When I started out with this company in 2006, the cost for a 2-year radio boom box subscription was something like $187 for 2 years. And it went to $253. And 2 years ago it was $354.14. Today it is $437.10 for 2 years. $18.10 per month. This is outrageous. Without us long-time, loyal customers, this outfit would be nothing. They are gouging us!

I purchased a premier lifetime subscription to Sirius radio some years ago, which at the time included internet radio. The plans changed and Internet was discontinued and required customers to purchase it separately. I recently received an email that stated premier customers can upgrade to all access for free which includes internet radio, only to find out that if you purchased a lifetime subscription, you are excluded from this offer. They no longer offer the premier package but if you are a current monthly or annual subscriber to premier, you now are considered an all access subscription which includes internet radio. I was told that in order for me to get all access I would have to purchase a new radio or reactivate one or more of my previously deactivated Sirius radio with the all access subscription.