SiriusXM Satellite Radio Reviews

They will not transfer a lifetime membership if you have an auto manufacturer-installed radio. This is unreasonable, since everyone changes car!!!

I really enjoy having the extra channels which is the only reason they are not getting 1 star. I recently saw an email saying that they could not process payment to renew my subscription because my credit card info is incorrect. The thing is, I renewed my car's Sirius XM in September. I called and it turns out they still had me paying for the radio in the truck I sold back in May 2014. When I was activating my current radio I told them that I sold my truck so I no longer need that subscription. Obviously somebody forgot to check the box to cancel the old one. The payments are made on my girlfriend's card so I never would have saw the charge and she probably assumed that was for my current vehicle. I called to get refunded and was forwarded to a supervisor. He said they have no record of my cancelling so they can't do anything. I explained that it's not my fault the person I talked to didn't keep record.

Been a subscriber for over 10 years. What started out costing about $12 a month now costs $15 for less programming (the all-access subscription is $20 a month). Once the Sirius app became available on smartphones, I found myself no longer using a Sirius-enabled radio, so I cancelled my radio. The online listening package has less programming, but they charge the same for it. I used to listen to Sirius almost all-day long with all the original talk-shows, but sadly Sirius got rid of a number of those shows.

In March 2007 I purchased an automobile equipped with the Sirius receiver. As the trial period time limit approached a boilerplate letter from Michael **, Vice President, Sirius Customer Care was received. A special offer was presented. Phone conversation was made to Sirius to take advantage of the offer. Sales agent, via telephone conversation, suggested we may want to consider a Lifetime Membership which included three transfers. The letter did not direct consumer to a Terms and conditions web page nor did sales agent recommend such a review.

I have a lifetime subscription to sirius since end of 2005. It includes Internet radio as well when I signed my contract. Problem started in 2012 when I stopped getting Internet radio. Customer service say they got it fixed and signed me up on a contract for radio without my knowledge. In 2015 my lifetime subscription was canceled by SiriusXM for non-payment. I have spent hours on phone several times to only get my radio put in demo mode and still no Internet radio. I was told in October to prove my lifetime subscription with esn # of radio. I provided information and asked for a copy of my contract and they send me to terms and service written in 2012 6 years after my sub started. I am still fighting with them today. Time to pay for a lawyer.

I own an aircraft and had one of the aviation weather plus regular radio packages for over 7 years. After changing equipment in my aircraft I wanted to keep just the regular radio package. I called the company about my account and after being on hold for over 20 minutes someone came on and said I had to be transferred. Well, another five minutes later another person came on spoke very poor English. I asked where he was located and he said the Philippines do I want to be transferred yet again. I said, “Yes.” The next person was somewhat helpful but I felt I was being rushed and just trying to get me off the phone. During that conversation, I asked to speak with someone else because the person could not answer to my satisfaction my question about the cost of just the radio service.

This is THE WORST COMPANY to do business with!! I ordered service with these people on 12-4-15 and have only had a nightmare of horrors! It was a hassle getting all of the channels as advertised, then once I tried to work with representative, he sold me another radio and it was the wrong order. They refused to correct it, charged me and said I could send it back once received. I call the next morning to cancel and they claimed it was too late to cancel order. I am very upset with their lack of professionalism and customer satisfaction. It is fraudulent to not cancel an order as requested and place the burden upon the customer to correct their mistakes. BUYERS BE AWARE OF THEIR SALES SCAMS. DO NOT DO BUSINESS WITH THIS COMPANY.

I purchased a used SUV and received a month free SiriusXM. After the subscription ran out, I was contacted to re-up SiriusXM on my wife's car. I said no. The salesperson asked if I had another vehicle and told them about my SUV. First said no, then they gave me 6 months for 25 dollars. I accepted and marked the end on calendar. When I called to cancel, they had my truck and radio and my credit card but not my name. I then found out that my credit card had been charged over $116 dollars on 2 charges, but could not tell me why on that call, and the money would not be refunded to my card.

The concept of satellite radio is great, this company is the worst to deal with. I hate auto rebilling from any company with Sirius. It is transfer from one agent after another and no one wants to really help you. The cost of the service is outrageous for what little you get, but the cost does go down each time they try and get you to sign up. Beware, once they get your card, of what your bills will look like.

Prepaid by check for 2 cars for 6 months. Made sure they could not renew the radio as I paid by check. Have called, sent emails and argued with them many times. I DID NOT WANT TO RENEW, AND PAID BY A CHECK JUST TO MAKE SURE! Now I am in a COLLECTION AGENCY. REALLY? You all can rot. I will have my lawyer take care of it. Hundreds and thousands of complaints by this company. WTH? When is this going to be stopped?

I tried to cancel and activate an account for a friend. Was transferred 6 times to which one was disconnected. Only spoke with 2 people that could speak English and only one person that was nice. Each time I was transferred I had to repeat all our information only to find out they couldn't help us. Finally, I was able to cancel service and not activate the new vehicle. This phone call took over 35 minutes. Very unhappy!

I called Sirius January 2015 to cancel my service for the 2nd time. I noticed I was billed without my authorization. My service has been disconnected since last January. I noticed a charge to my bank account, 12/2/15, for $136.61. I called Sirius to ask why I was being charged and was told it was a automatic renewal charge. I asked why since it's been cancelled since last January but I was told I did not get a confirmation number and our call was disconnected but they could see my notes that I called to cancel. I then found out I was also charged July 2015. I requested a full refund since I called to cancel and had not had service but was told I could not get a refund of the new charge.

I quote, "Our records show that you may be listening to SiriusXM using a aftermarket radio that you purchased from a retailer that is also capable of receiving SiriusXM backseat TV service. Backseat TV radios are being decommissioned as of Dec 31, 2015 & your radio will no longer be capable of receiving a satellite signal." It goes on & on & they want me to buy a new receiver from them. This is what happens w/a monopoly when our government let them consolidate into one company. Please help me.

There's not enough space to go into all the details of the miserable experience with Sirius Radio, but in a nutshell, this business (and I use the term lightly) charged my credit card and applied the payment to another account. After speaking to no less than 5 supervisors over a one month period I was informed I needed to contact my credit card fraud division to handle THEIR mistake. When I refused to because of their error I was lied to on several occasions and ultimately not reimbursed for their mistake. At every turn I've been frustrated with the only response from them being "we're sorry." They should be prosecuted and closed down. My lawyer will take it from here. NEVER USE Sirius Radio!!!

I authorized one-year Sirius service following my complimentary trial. Following the one year period, I no longer had service. Over a year later, Sirius wrote me saying an error had occurred and I now was to receive a free year. I checked all our vehicles and did not note any free service. Many months later I received a letter from Sirius saying I had an account balance. Sure enough, they had reinstated the service on one vehicle.

Received a letter in the mail that our account had been "renewed". We made no such authorization. The bottom of the letter stated "A balance will continue to accrue on your account reflecting each day of used service until our system deactivates your radio, or until you call to cancel." We called and were told, "Oh, I see there is no authorization on file". Extremely poor business practice. And they lost yet another customer.

I purchase an Hyundai Elantra in August 2015 and it came with 3 months SiriusXM. About 2 weeks after I owned the car a Sirius representative called me and discussed with me that the 3 month free subscription would be ending December 1. She went over several promotional offers. She offered me the same package I had with the initial purchase of my car, which would be 5 months at $30 including taxes and fees. Today is December 1 and I discover my Sirius isn't working. When I called they passed me from one person to another. And bottom line is they aren't willing to honor their offer but now tell me the only thing they can offer me is 6 months for $50 plus taxes and fees. Great company for bait and switch. I don't think I am ever going to subscribe to Sirius.

I switched radios (since I got a car with a radio built in). I called and wanted to put this radio on the account with my husband's and get rid of my old portable in the old car. They told me that they could not do it. They told me that I had to close the old account and open a new one. The computer would not do it so we had to even change the way my name was on the account. They issued a refund after several months of certified letters for the balance on the old account. I started a new account with the new name and put both my husband's and my radio on it with the same billing cycle for a 3 year subscription. I paid for 3 years in full.

I purchased a lifetime subscription through Sirius back in 2007 when I bought a vehicle. My agreement with them at that time was that I could transfer the subscription to another vehicle an unlimited number of times for $75 each time. I transferred the subscription to a new vehicle in 2011 for $75 with no problems at all. I bought another vehicle in 2013, but didn't transfer the subscription because there was a one year trial period with that new vehicle. I traded that vehicle in a year later, and once again had a year trial period, so didn't transfer my lifetime subscription.

I accepted the free Sirius XM Radio trial when I purchased our new used car. I had no intentions on keeping it based on the yearly cost after the initial free trial was over. When My free trial was up, I called to cancel my account. Right away I was repeatedly asked to continue my discounted six month offer. I repeatedly refused to the point of me getting angry, explaining I was an adult capable of making my own choices and I didn't want any continued service. They were relentless. I was on the phone for 15 minutes. I also was put on hold. So their computer was updating and she supposedly needed her manager to reboot her computer. It seemed suspicious. I think I will be taking the time to make many complaints and warn others since I feel like they were scamming or at least wasting my time being on hold and intrusively questioned and solicited.

I am seriously wondering if the customer service people at Sirius Radio just throw a dart at the wall to quote a price. Within a span of 3 weeks I was given 5 different prices. Starting at $191 to $113 to $124 to $134 to $129. Each time it was "oh that was an old promotion". So long guys... I don't need you.

Sirius XM - Excellent product. I can not complain about the quality of radio. Service stinks! I am a Vice President for a Distribution company who provides service day in and day out to our valuable customers. Customers are VALUABLE and you do NOT want to lose a customer. For that reason, it pains me of my experience with Sirius XM. I have been a customer for 9 years - 2 vehicles. I have paid on an annual plan (meaning that I renew every year once I get a bill). Never late, in excellent standing.

In 2012 I purchased a new car with six months of Sirius service included. At the end of the six months I agreed to renew for one year and cancelled at the end of the year. Two years went by with no service, then I saw my Amex bill get hit for $230 by Sirius. I immediately contacted Amex and they contested the charge. Much later Sirius send Amex a contract and a letter to me, neither of which I ever received, stating that I had given them my credit card number and authorized them to automatically charge my card for the service. I realized then that what I thought as a customer was absolutely meaningless to these con artists.

Two stars because I had the service from 2006-2015 and up to 2013, used it daily. Know the comments about "bait and switch" pricing are accurate, so check your credit card statements every month to verify you are paying for the service you agreed to. Errored charges that go unreported are not their fault. Be firm as you have to with the rep to accomplish your goal (e.g. cancellation, change in service offering). With any conversation you have with them, make sure you *always* get a confirmation number from the rep and demand it be emailed - although it probably will not be.

No issues with using the service. It worked pretty well in my car and I used it a lot for longer road trips. It does not work well in areas with mountains however. But that is not my issue. Be very careful with signing up for free trials, or 6 months for $5 a month. It is very hard to cancel your service. I’ve called 4 times now and their phones have disconnected all 4 times. I've used 2 different phones now just to ensure it was not my phone. It's disgusting to think you are a company doing SATELLITE radio, streaming over the INTERNET on phones and web browsers and apps and yet to cancel you need to navigate a website and find one number at the very bottom of one page in small print. And you must call to cancel. Get it together. You would've thought the millions you paid in the lawsuit would've made a difference. I guess it has not.

I have had XM Satellite radio since I bought my 2003 Chevy Suburban - XM Radio was brand new then. The prices have increased a little over the years - when I paid the bill in January the base price was $119 annual fee; when the music royalty fees etc. the total annual fee was $147.00 Last week I traded in the 12 year old Suburban for a Ford F150 crew cab truck. I called XM at that time and the customer service person was excellent - she got everything transferred and done in 20 minutes.

I signed up after a trial on a new car. I just did the basic, called the Select. However, there are two different Selects - an XM and a Sirius version. When you go onto the website, the XM version isn't listed and so you think, because the company is Sirius XM, that the Sirius Select package is what you'll be getting. WRONG - it is the same advertised price but has different channels. And I can't switch into my preferred one (Sirius Select). To do that, I have to upgrade to the all XM access package. And to top it all off, I used the online chat and the people couldn't help me understand the problem and were so rude as to hang up on me. Got back online and complained but the supposed 'manager' only said, "I am sorry to hear that." I won't be renewing my subscription!

Pay 2.00 less than full internet service but unable to get without radio package. No NFL limited NBA and NHL need to update to let online customers get full service.

I don't have satellite radio but I do have SiriusXM NavTraffic for my Audi navigation system. When I first signed up, it was $8-9 per year. Now, 4 years later, it is $98 for two years. On top of that, if you look at the SiriusXM website, they list $4/month so it should only be $96 for two years (at the most). On top of that, they apparently had an old card on file and charged me a little over $4 for service since the start of this month *BUT* my expiration date for service is still 2017-10-31 so they are effectively double-charging me $4 for the 15 days of service (not enough for me to fight it but something they should definitely not be doing). I'm so glad Audi has switched their nav system in newer cars to not use SiriusXM NavTraffic (and, if I get a different brand, I'll make sure to check that).

I had their service and at the end of the promotion rate. They told us they would notify us if we wanted to extend their service or not. No one had the gall to notify us, but they did keep charging my credit card at a ridiculous rate. Once I found out they was doing that I called them and asked why no one notified us of this. Their explanation was we were to call them when it was over. That is nice, but we didn't know it was over and thank you for not let us know it was over. Good business practice SirusXM for you, but stick it to the customer. I would suggest if you are going to give them your credit card for billing change the card after you have given it to them. Otherwise, they will keep charging your credit card.

I have SONOS in my home and frequently, Sirius radio crashes. I pay for Sirius in my: home; 2 cars; and Internet. The service is OUTRAGEOUSLY expensive and is unreliable. I should not have to listen to "silence" because Sirius crashes. AND it is not the SONOS product because I can get FM stations loud and clear. DISGUSTED!!! Looking to cancel Sirius... useless!

In September 2013 we got a new VW Passat. It came with 3 months of service. After the 3 months we renewed the service. I noticed too many charges from SiriusXM but never made the time to investigate until after I canc9eled the service on 7/30/2015 and on September credit card statement for my surprise it was a charge for $54.80 from SiriusXM. When I called them I talked to Miguel ** and he said I owe nothing. He then said, "Give me your credit card number to find the charges and the account number." That's when he said, "That charge is for your GMC Sierra." I said, "That is not possible that car belongs to my son and it doesn't have the XM Radio since 2010 and I didn't authorize to add it to my account" and he said, "It's not on the same account. It's a totally different account." He said, "We are going to cancel that account and refund you $30.71."

11/2/2015 I called to cancel my account. Waited on the phone 20 minutes before a lady that didn't speak a lick of English got on the line couldn't pull up my account. After repeating myself 5 times she finally was able to view my account. I called to cancel due to being laid off and she was not wanting to cancel my service. She wanted to keep offering me packages then hung up on me. I called back, waited another 20 min to get a guy that didn't speak a lick of English. He said he was transferring to the billing department and I waited on hold for billing for an additional 30 minutes if not longer. This is ridiculous. Horrible service. I will never call and subscribe to any services again. Over an hour later I have now been able to cancel my service with a person that spoke English.

I've had Sirius XM since I bought my car back in 2012. I have always had billing issues with them. Every time they run my card, there is absolutely no notification of any kind. With recently losing my job and having to pay my college tuition, they have ran my card once again without informing me. When I called to temporarily cancel my subscription, I was hung up on twice and put back to the main menu once. Not just that, since the charge cleared today, they will not refund me the full amount or cancel my subscription. This is the worse customer service and company I have ever had to deal with. Absolutely ridiculous!

Sirius discontinued my original plan and automatically placed me on their most expensive plan. No notification or authorization was given.

I am located in Canada. I like my satellite radio. Upon a friend's influence, I wanted to add Howard Stern to my lineup. I looked at the plans and wanted to select the $19.99/month plan which included Howard Stern and internet radio (I love the Sirius app). As I was already paying $21.98/month (after tax), I thought a mistake had been made as I used to have Howard Stern.

I signed up for a promotional rate of $99 which included 140 channels including Howard Stern and internet streaming services. When I received my confirmation it had an internet sign on. Of course now Sirius is claiming that internet access was not part of my package. When I called customer service and asked them to send me the hyperlink of the package they could not find it. They ripped me off for another $20.00 This is not how a publicly traded company behaves.

I purchased a pre-owned Kia Optima which came with 3 free months of XM radio. Upon receiving the paperwork to activate it, I was told it had already been activated and I would get roughly 2 months of the free service. This was the "first" disappointment. I then activated my boyfriend's XM trial on his radio, and he was given the full 3 months. "Second" disappointment. I then just now tried to reactivate my trial with an email offer I received for $19.99 for 5 months, and the customer support would not research my account, and kept trying to apply the purchase to my boyfriend's radio which I told them 3 times was NOT my radio. When paying for what is considered a luxury purchase, you think they'd have decent people to deal with. Considering they call my phone at least twice a day, it would seem obvious that they have my contact and account details.

I've been a longtime XM subscriber and like the radio service. The problem is the extreme incompetence of the customer service representatives. Most recently I transferred radio service due to a car trade. When the signal was not registered on the new radio a return call the next day suggested that the credit card I used was not charged, so we needed to set up the account again. Being concerned about being double billed I was assured/guaranteed that wouldn't occur. Of course, I was doubled billed and a subsequent call resulted in another thirty minutes on the phone with the staff not understanding the problem, seemingly doubting my authenticity, and essentially placing the problem in my court for resolution.

I received a promotion in the mail from Mazda for 4 months free trial of SiriusXM Satellite Radio. I called the 800 number, all lines are busy, wait time is approximately 3 minutes, then enter "1" to have a customer service member call you back so you will not lose your place. 20 minutes later, no call. So I called again. CS rep did not understand my answers. I stated that I had just received a promotion in the mail and three separate times she repeated back that I had received an email.

In July my radios were turned off. At the end of August, SiriusXM decided to charge my expired credit card and turned radios on. I called them several times to cancel, question them and get a refund. I called several times and when the customer rep. heard what I wanted they left me on hold indefinitely. Finally, I contacted my credit card co and was issued credit. SIRIUSXM then decided to charge my credit card monthly for one radio that is in my son's car in another state. I called my credit card co and we conference called SIRIUSXM. We got the runaround for 20 minutes and when the manager got on the phone she just hung up on us. Now the credit card co is disputing the charges because SiriusXM does not want to handle or respond to their deceptive, fraudulent practices.

This is the third time this has happened. Charging my bank account for 5 months of service after I have canceled. Bank says to call SiriusXM, SiriusXM says they did not, bank says they did. I am in hell. Will never buy another XM service due to this issue.

They auto-renewed my service and charged my credit card $259 for service that cost me $99 last year!!!! I call and get put on hold and hung up on. I get a live chat online where the guy I got tells me he can't help me and he will get a supervisor, but just leaves the chat and never comes back. I then call back again where the very difficult to understand female on the phone tries every snake oil salesman trick in the book to get me to not cancel. Her final offer (and she made FOUR offers that I had to decline each time before she would actually cancel my service) was three months for $24.99, and she said she would issue a refund to my card of $209. That means $50 of charges would have stayed on my card, not $24.99. I will never give them my business again.

OUR Renewal was coming up and never got a notice of any kind and my husband tells me he got a 2nd notice about auto renewal. When I called to set this up I cleanly stated that I didn't want auto renewal, I just wanted to pay for the year!!! I have no clue how this company can get away with doing this to people. What a joke. PLEASE BEWARE OF THIS COMPANY!!

Every year I have to call and ask for a reduced rate to be comparable to the rates I have received for 8+ years on 3 radios. I have to threaten to end my subscription every year. Some years I am hung up on, some years I cancel, most times with no less than 45 minutes wasted I get the similar rate I had the prior year with all my channels. I am not sure about what competition there is with this company, but bring it on and bring Doctor radio with you and I am there. The customer service bites. How many people really pay full price? Is it worth busting loyal customers' **?

After receiving a notice to upgrade the software on our home SiriusXM radio, I followed the instructions as written. After specifically following directions several times, the message "Stream closed" kept appearing. Frustrated, I called SiriusXM and first had to wait a good while to get connected to someone. She was of no help and transferred me to the technical department. After several attempts with the technician, I was finally able to connect because, unbeknown to me, I needed the wifi code and its password as well as the SiriusXM user name and its password.

Had a subscription for less than 12 hours today. Husband never got the XM radio to work with the radio in his truck. Called to cancel and was given a hard time (Offered streaming service and a radio guaranteed to work with his truck... How do they know what kind of truck he has?) and they were going to charge me for the entire month of October until I threw a fit. They did keep the $15.00 activation fee, since nothing was ever activated. Pretty easy money for them. I would never recommend using them, nor will I ever again.

I recently got a notice that the price for my SiriusXM account was being doubled for the same level of service. I called them and after I was finally able to reach a manager, I was told that I was given a "special price" previously and there was nothing he could do. After a half hour of arguing he gave me his "best price" which was still higher than previously. I feel as a consumer, I was being manipulated and am beholden to their monopolistic pricing practices. What disturbs me as well, is that I have been a loyal customer for nearly 9 years. There should be some competition in the marketplace, so that this price gouging can stop.

I did a live chat to discuss high charges I was being billed. After a lengthy chat of the lady talking in circles avoiding my questions, she finally said I was being charged 155 yearly. After I did the math back to her and showed where my bills came to over 520 yearly, she said "yes that's correct." I told her she just told me 155 yr and she disconnected the chat. I did screenshots of the chat as proof. I just called to cancel services and after a difficult lengthy time on call, was also hung up on, called again and finally got a confirmation of cancellation. I will be watching my card to make sure there are no other charges! Very deceptive with billing, auto renewal, and promos. In addition, horrible customer service. I have emailed copies of my chat log to Sirius.

Bought two (2) new Ford vehicles at beginning of 2015. Both came with a free, one month trial for SiriusXM satellite radio. Personally, I'd never pay $20 - $50 per month to listen to the radio... there's nothing that SiriusXM offers that is worth that much. So, never activated the service in either car. As soon as the one month trial period ended, started getting emails (easy to block) and telephone calls (mobile and home phone) from SiriusXM about subscribing to their service. They were politely told (on at least 4 occasions) that we were NOT interested. But that did not stop the calls... they kept coming, easily once a day, often 2-4 times a day. They were told to STOP calling - even told that I would initiate legal action if they persisted. Still hasn't stopped them. Tried blocking their phone number... they just call with using a different number.

When I signed up for this service, I told them I wanted to be invoiced as I did not want recurring billing on a credit card. Today is September 24th and I just received a billing notice for 206.35, DUE ON SEPTEMBER 13! I called customer service rep. they told me they are a "recurring billing company" and there are no other options. When I asked to have the service shut off, he asked for the reason. When I told him I did not like their billing practices, he hung up on me. I made a total of 4 calls, each person hung up on me when I provided them with a reason of my cancellation AND when I refused their "special deal of the day". On my 5th call, I learned that the second person I spoke to today had shut off my service. I was able to get a confirmation number for this transaction. # **.

I told Sirius Radio I did not want their services. I was then billed 80 bucks on my card. I called them and was told they would send a paper bill and wouldn't use automatic billing to my card. When asked to send me confirmation of this I got an utterly useless reply that they had recorded my transaction. I asked them to send me an account of exactly what was done for my file. They will not send any confirmation that will tie them down to not renewing or using my credit card again. Need help.

SiriusXM customer service use the nastiest tricks to make you renew your service. They send you the renewal notice very late. Then when you call to cancel, they tell you that you already owe them $30-$40 days since you have been using their service past your last day of service. Then they offer to cancel this charge if you renew your service. I had to beg them to cancel my account. 2 times the phone was hanged up from their site after my request for cancellation!!! Do not fall in their tricks!!!

So my subscription was supposed to go out in August, I let it expire, and they keep calling me. I call to figure out what's going on, and they inform me they auto renewed and I owed them 294 dollars. I inform them I never requested another year and signed no contract agreeing to it. They argued with me for 15 minutes trying to sell me the stupid service, then finally transferred me. The transferred department hung up on me after 17 minutes of being on hold! I called back, get through the process again, and now they have the audacity of charging me 31 dollars for a "renewal" I never asked for. I said I was charging them a counter time wasting fee of 100 dollars but I am willing to settle for 0 if they deny the 31 buck charge. They hung up. SiriusXM is a bad company, avoid at all cost.

I don't ever take the time and effort to do a review. However my experience with XM radio customer service has been absolutely terrible. It would take a book to write out the details. It's no wonder this company is losing subscribers. I would be curious to know why the company doesn't listen to their customers. I'm sure they would be a much more profitable company. So sad.

Sirius has unfair and deceptive practices in its pricing. I signed up for a years for $360. This year they are charging me $460 for another two year. Sirius advertises that you "save money" on the two year plan. This is not true. CS claims the charge was because of "a rate increase". This is ridiculous - and the monthly fee $15 a month is less than what it is charging me on a two year contract that is supposed to be saving me money. I don't blame the CS agents - they are polite - but they are clearly in India, reading from a script, and cannot solve the real problems. I am going to report Sirius to the FCC and the FTC.

You took away the one channel that I listened to 70% of the time. Escape on 69. I prefer to listen to instrumental. Now I get is singers and they all sound pretty much the same. I might as well listen to FM radio. Bring back what we like or why should we bother?

I have tried two days already to continue to hold for more than hour but nobody answers for helping to cancel my service. Please help!!!

When I first got my new car with Sirius Radio, I was offered the opportunity to pay three years in advance for 110 per year, with a similar offer for traffic service. I called (actually I responded to THEIR call) and was told there was a less expensive option, and that the price would be the same for the following 3 years regardless. Well, that was LAST year. Now I've received my renewal notice and the prices of both my Radio and my Traffic have increased 75%. I called and asked about prepayment options for multiple years, and about my prior promise. Nothing was available. To make matters more ridiculous, when I called and cancelled the service, they indicated that they would now be generating paper statements and that this would increase my costs by $2.00 per statement. This is classic bait and switch and poor customer management. They have lost me as a customer.

I went through about a half hour of them trying to sell me a subscription. I have the right to cancel my subscription and they nearly refused this. When I finally got them to just cancel it, the woman on the phone became very annoyed and hung up on me! How am I supposed to know if this was even cancelled? Now I have to call back and go through this mess again.

I called to activate my new car after the free trial expired from the dealership. The Sirius XM representative told me it would be $99. When we got to the end of the sign up routine, they said it would include "state tax and fees", for a total of $112.76. When I asked what the fees were they said "music Royalty fees". When I asked how much that was they said “$13.76". My response was “You said there was State Tax involved." They then said, "Oh, your state doesn't charge taxes". This sounds like a scam. I checked on-line and saw Sirius XM Radio has a reputation for deception. Maybe they need to split up to avoid the monopoly XM + Sirius or fined again for misleading business practices!

I have had the same subscription since 2006. I have had 3 vehicles in this time. My renewal isn't up until 1/1/2016. Today my radio was disconnected and I had to refresh the radio, I lost stations that I have been getting all along. Upon speaking to a representative, they said the radio in my truck is a XM radio, not a Sirius radio and that I was not entitled to the stations without paying for ALL ACCESS programming???

SiriusXM Radio sent me a bill for a renewal. It stated $99 for one year. I sent in my check and it cleared the bank. I thought all was fine. Service had been terrible but I did it anyway. Got a call 8/21 asking to renew. Told them they had cashed my check. Eventually found my money and my account. Said it would be $13 more even though I have letter showing $99. Is this a scam?

Tried to activate a three-month trial for my new car. They sent a letter saying I was eligible. I spent five hrs on a precious Saturday trying to get thru the maze of set up. It is not intuitive at all. Three times leaving a call back # for the listening car service they offer two separate Live chats, which included uploads of the live chats, have resulted in one more missed window for the call back, "Your call will be responded to in... 27 minutes." Don't believe it! I am glad I have not provided any credit card info for this "trial service." If they can't get this right upfront heaven help them. I will stick with PANDORA.

Sirius XM has been removing unique channels from the satellite and putting them on ONLINE only. Two examples are Classical Pops and Escape. When they do this they are so greedy that they charge four dollars extra for their app and you have to pay for your own data. Also an Internet only subscription costs 15 dollars a month, which is ridiculous. Also their customer service is mute to complaints regardless of how many they get.

I cancelled their service and they continued to charge me for a year until I caught the charges on my bank account and called them. They refunded me for 3 months and referred my case to another department. It's been 2 months and I haven't heard back from them about getting my money back.

I was unaware of having XM services, therefore, did not access the service after buying my new Cadillac. It was not until Sirius made 3, yes 3, withdrawals from my account totaling 220.00 since January (it's August) did it get my attention. I called, the wait would be 97 minutes, I left a callback. When I received it, I explained and the rep told me she would have to transfer me to cancellations. I was on hold for 45 minutes, I was then informed I was transferred to the wrong department. I was then transferred again. On hold for nearly 30 more minutes. A rep answered, I explained again, 3rd time, no was disconnected on Sirius end. Of course the rep has my contact info, phone number, address and BANK information, but can't seem to call me back. I called back, on hold 23 minutes and now… waiting for their automated call to return my call. Wow! I will cancel this service if it is the last thing I do on this Earth!

Radio stopped working in car. We have multiple accounts and wanted 1 to cancel. Asked to cancel and they want to argue. Every time we have called it is a struggle for simple situations. They have over billed us and refused to credit it without a hassle. We were told it would be invoice only due to overcharge and then told it was already past due and even though radio doesn't work we would be charged. Poor company with non-native English customer service.

I choose to get Sirius radio cause I love listening to Latin music station Aguila and now they took it off. I don't understand why this is the station I listen to most. I'm very angry, I won't be renewing my radio cause of this. You should please your customers at all times. Please put this station back on.

I have had an account with XM radio even before they merged with Sirius. The quality of programming has decreased while the cost has gone through the roof. I used to own 4 radios but now have only 2 because of the increases over the past few years. Last night, my easy listening station was replaced at midnight with a Latin station! I received no warning, just woke up to this annoying sound. The classical stations have dwindled 1, plus opera, which I cannot stand. There are no easy listening instrumental stations -- just a couple of jazz stations. Everything else is rock, country, or Christian, and of course, news and sports.

You can very easily activate or extend your subscription online or through your radio but to cancel your subscription, you have to CALL Sirius, get transferred to several people and go through at least 15 minutes of talking before you can get your subscription cancelled. They try to talk you into keeping your subscription even if you're selling your vehicle. This was my second call to Sirius to accomplish this task. The first guy hung up on me because I was irritated that I had to speak with three different people, tell them all my name, phone #, and address, to get to the cancellation team. When I finally got there, he hung up on me. The Better Business Bureau should be looking into their practices and making it much easier to cancel one's subscription. I will not ever use Sirius again because of these tactics.

The "classic" rock stations rarely play Santana, old Stones, etc. There's only ONE Blues station. There's only ONE classic Jazz station. There ONE classic R&B. There's a lot of ADS! I'm tired of clicking to hear a good song.

For the past twenty years I have been a Sirius client through Mercedes. Over the years I have watched their classical selections dwindle while they have added sport stations and 40s music. When I have tried to change my profile, I have been told that I can only listen to my preferred stations on-line. Clearly if they offer these stations online, how difficult can it be to offer them again as part of the regular program. I just see this company, which once represented quality, as going the way towards mediocrity.

I became a customer of SiriusXM when I purchased a Nissan Altima in 2010, and added service in a KIA Sorento in 2013. At about 1-2 year intervals they have replaced their original music offerings with increased numbers of rock channels, reducing their offerings of good music. Complaints about these changes have yielded no results, and effective August 13, 2015 they are moving one of the last listenable channels to online only, which will render it unusable when traveling. Ability to readily access good music was of course the reason for subscribing to the service in the first place. Additionally, there have been several price increases during the time we have subscribed to the service.

Worse company ever! Haven't had service with them in 8 years. Yet, they keep calling from different numbers with your area code trying to trick you to thinking it's someone you know. And they send me so much mail. I don't even have that same car anymore! Then they say I have 3 accounts with them??? What? The people from their call center are outsourced from another country and you can't even understand them. Horrible service and company. They should go bankrupt soon...

So today I decided to review my bank statements. What do I find but charges to my account from them since November 2014. In Nov 2014 I purchased a new car and turned in my old car. The dealer assured me that the new car came with a one year free subscription. I immediately called Sirius to let them know that I had bought a new car and would need to access the free subscription asap. I'm pretty sure I told the agent that I turned in my old car for the new one so that I would no longer need to pay for Sirius until Dec 2015. She assured me that she would hand this. Well today on my statements since December 2014 I see that I have been paying 22.77 for 8 months for a total of 182.16. So I call CUSTOMER SERVICE. What a run around. Unbelievable run around for over 45 minutes. Sent to 3 customer service people of which NONE could provide any assistance.

One person tells you something and someone else tells you something totally different. You can call them 3 different times and get 3 different answers to the same question. I love the programs on the radio stations but not enough to go through these anymore.

My truck does not have a comparable radio. Please remove my name from your files. I cannot use your service. Solicitations are a pain in the back side and a waste of money on your part. Thank you for your help.

Had a simple problem setting up an account. Found Live Chat operators completely unhelpful - none seemed to even read the request I was making. Was told to call Customer Service, operator was very unhelpful, then told me she was looking something up and put me back in the queue - I waited on hold only to have a new operator pick up. Tried Live Chat again with the same results. I requested a supervisor who listened marginally better, but then again told me to call Customer Service. It ended up being laughable and a complete waste of time. $14.99 a month for a subscription. Just hope that you never have an issue that requires Customer Service attention! What a joke!

I call to complain about receiving my Sirius radio and they were nasty, asking me the same questions over and over, and transfer me for about 20 mins. The next person is the same then hang up because I ask for customer service directly. I've been dealing with this for the past week with their bad customer service.

We stop using Sirius after fulfilling our obligations. Once removed from the services they would still be charging our credit card even though we were not getting the service. We would call complaining and after long hard conversations they would stop billing us. However, a few months later they would start billing us again. A practice that apparently repeats itself. They even had a Sirius representative call our house asking if we want the service. We stated no. However, two weeks later they started billing us again and provided no service. Their business practices are questionable at best. They are not a company that you ever want to give your credit card too. Not sure why the regulators are allowing such practices to continue.

By paying an invoice, you agree to an automatic renewal. I figured this out after a few years of renewal notices AFTER the renewal started, followed by the endless phone call trying to cancel and then caving in to the deep discount. Then new credit card, new number, no automatic renewal. Received an invoice via mail. I called and asked for a SUBSCRIPTION CANCELLATION CONFIRMATION NUMBER and said they could MAIL me an invoice for the two weeks I owed and I would pay by CHECK. That's when I discovered the fine print... If I paid the $10 bucks, the cycle starts again. I asked a customer rep flat out several times, "So, I shouldn't pay this if I don't want an automatic renewal, right?" She finally said yes. I'm still recycling $10 invoices, though. NOTE: Never, ever give them a credit/debit card number.

I bought a new car in October 2014, and the free 3 month trial came with it. That trial expired 3 months later and I decided not to renew because I barely used it. For the next 3 months after I canceled, I got calls over and over from their retention staff. Each time I tell them I don't want it, but they keep trying to sell me their service. So far I've gone about 2 months call free, but I still continue to receive letters and emails begging me to come back. Because of this, and the overwhelming negative feedback here, I will never associate with SiriusXM again. I'm just happy they never had my debit card number!

Tried since 3-14 to get service cancelled. Finally had to change bank acct to get auto pay to stop. They claimed no record of cancellation, so no refund, of course. FURIOUS!! NEVER AGAIN!!

I am asking ConsumerAffairs to step in and change the way SiriusXM handles their customers and billing. They purposely keep billing even after the service is cancelled and the only way to describe the customer service representatives and management is felonious, devious and misleading. They are pushy to the point of annoyance and my gut tells me not to trust them with my credit card information. 1 month after giving them my card, my information was sold to another country and my card was being used in China due to fraudulent activity. I'm not openly saying it was the CSR at XM but based on their lack of business acumen, I'm suspicious. Step in ConsumerAffairs!!!

In January I received a call to contact Sirius XM about my trial membership. I was told that they attempted to renew my account but the card was invalid (got a new debit card). I told the sales person I had no interest in renewing. She told me I owed about $6 for the days it went over. I gave her my debit to pay the difference. She transferred me to the cancellation department. Now on July 18th I notice a $102.44 charge on my checking account. I called and find out this is the second time they have charged me $102.44. The salesperson told me that the call in January was transferred to accounts cancel but no record of it being cancelled. They did refund my account (watching for the refund to officially hit), but there is shady dealings going on in this company.

On January 13, 2015 I received a subscription offer from SiriusXM about getting six months of service for $30. I ok it. And everything was good for the sixth month. Until I tried to renew another contract. After going online looking up my account which is ** and my radio ID is **, I noticed that I had been charged a hundred and two dollars and 44 cents on my account. I call and ask why. All I got was "we want you to read new a new contract" and you have a credit of 80 some dollars to my check account.

I called Sirius Radio in January 2015 to cancel my service because I no longer travel and no longer wanted it or auto renewal. I let the representative talk me into a 5 month reduced charge with no auto renewal and my credit card was taken off file. On vacation in June and out of town family here thru mid-July has kept me from mail and email that was not important. Imagine my surprise when on July 4th when I found an email from Sirius Radio stating I was accruing a balance. I immediately replied to cancel my service, I did not have auto renewal.

I am a SiriusXM customer and I bought a second car and wanted to add XM to the 2nd car. I received a deal on the original one when I ordered, and they want to charge me almost DOUBLE to add it to the 2nd car! I just can't believe it! I understand I got a deal with the first car, but it defeats the whole purpose to pay double for the 2nd! I'm stunned! I paid $103 for the first car and can't believe they would rather have $0 dollars than an extra $103! Wow. I guess business is great. They can screw who they want. I went from bragging about how much I love XM to friends to spreading anger about it now. I DO NOT UNDERSTAND WHY I CAN'T GET THE SAME FOR MY 2ND CAR!

The website price is NEVER accurate. What you try to buy is always a different price in your cart. Operators are rude and don't know their job. I wish I'd get a straight answer from someone as to what the price really is. I already have service in my car, wanted to add my husband's. The website says I should pay 153.89, the cart shows 199.99 and the customer service says it's 164.89. SO WHAT IS IT??? I wish there was another option. I hate them as much as I hate Comcast.

Received a bill. Paid it two months ago. Received another bill with $27 charge for "fees." Called customer service four times now. Have been on hold about an hour now. They need some competition. Anybody with better service can totally replace Sirius. We also signed up with the promise of no commercials but is no longer the case. Somebody PLEASE start a class action lawsuit against them for illegal double billing.

My vehicle was provided 1 year subscription for SiriusXM radio. In my 2nd yr I chose to consider the service continuing as the price offered was reasonable (under 50 dollars). The following year doubled so wanted to cancel. Pushed me to keep it and even though canceled I continue to receive bills in the mail.

Abusive marketing calls every day. This corporation hires criminals who attempt you to contract with you then and then change the contract after you have given them your credit/debit card. AFTER you have given them the vital information, they will tell you the terms of the contract, which turn out to be nefarious, malfeasant and felonious. I will be initiating a lawsuit shortly, maybe class action, because all my friends receive similar horrid treatment.

My satellite radio stopped working both in my home and in my car. It indicated a 'no signal' message. Through their website I attempted send a refresh signal to the radio several times, but still no signal. I double-checked all wiring connections and they were fine. I test the radio several times by turning it off, waiting 10 seconds and turning it back on. I re-positioned the antenna and still no signal. I tried a backup satellite radio that had never been used and I had the exact same problem: no signal in the house or in the car.

This is not my first time speaking with their "Listener Care" people, and being told one thing and delivered something else. Today I called, wanting to know why my 12-month Online service was not activated any longer, after 3 months of it working. I was told I don't have Online in my plan and must pay extra. I explained that it was offered as an incentive when I signed up for XM in vehicle and it had been working. Why is it not working now? Then, the typical response, "the sales person must have given you the wrong information." I would call this a type of bait and switch, or in the least, you cannot trust SiriusXM people. It didn't matter what the facts are, Listener Care just repeated their illogical explanation.

Tried numerous times over 4 days to sign up. Car has XM as opposed to Sirius so that's an issue to start with. Finally after numerous attempts got a CSR and the best they could do is direct me to a link to subscribe for top tier programming. Very unsatisfied with experience. Website not user friendly.

I was unable to view online materials despite multiple subscriptions. My attempts to solve the problem were met with "sorry sir." I spent an entire day of my time dedicated to them on the phone. I was hung up on multiple times despite my willingness to wait. At no point did they offer me the opportunity for recourse. I would like to pursue recourse at this point. Do I have options? If so, please let me know...

SiriusXM censors all the hits music stations much worse than even FM in the mid day. They will not return a nicely worded email or help with any complaints. This service is not for music lovers and definitely not worth the price.

Many years ago I purchased a lifetime membership. I was told it was totally transferable between vehicles and that changing my lease every two years was no problem. Last time I changed they ripped me off for a $50 fee which was obnoxious if not perhaps illegal. This time the call manager in Orlando Florida simply said it could not be transferred and refused to let me speak to his superior. He actually said that all he could do was give me an address to write a letter. I have sold all my Sirius stock and will no longer in any way support this company that is ripping off the American public. If there is a class action lawsuit (which there should be) I will gladly support the effort. The company started with no commercials and now you have to listen to ** ads every 10 minutes. XM was a good company who merged with a very poor company Sirius. I hope they go out of business.

I signed up a new radio and paid the full year on 6/3/15. I received an automatic renewal notice stating that my credit card would be charged $204.88 on 08/16/2015. I called and they kept telling me I only had one radio. I had online only and added a radio, rep started yelling at me that they could not help me since I had no radio.

When Sirius and XM started, they advertised commercial free radio. And they were right. Then. Now their channels, at least the ones I listen to - are filled with commercials. They're pestering me now to renew, but I'm not going to spend good money to listen to commercials.

In three years my subscription doubled in price ($104.31 in 2012 and $206.88 in 2015). During this time the music and comedy offerings that I'm interested in have not expanded. It seems to me, though, that the number of advertising minutes per hour has increased significantly. Almost as bad, the ads are repetitive. In one evening commute I would hear the same sponsor messages over and over. Since Sirius is paid in advance, not in arrears for service used, I decided not to renew my service by paying my spring 2015 invoice. It was then that I started getting notices of late fees. I thought this was an honest mistake until I called Sirius to inquire about the notices. Nope. They will bill you and claim that you agreed to an automatically renewing service. While I don't doubt that Sirius NOW has automatically renewing accounts, I doubt that I ever agreed to such terms.

Signed up for basic music package for $120+ fees a year. Renewal was $421.65 and charged my cc card without notification to decline. Customer service reps are programmed to up-sell and makes it difficult to correct; easier to cancel, which I did. I'll take Pandora and CDs - they don't screw you.

I call XM Radio to renew my contract but the lady was so rude that I decided to end my contract. I don't have to deal with rude people and better yet I won't let them have my money. I had asked to speak with their supervisor and after a long wait the supervisor said hello and hang up the phone.

They pretend to talk like they're based in the US, almost overusing "ya" and "no worries." Fact is they're in the Philippines and they DO find your address (not from the dealer but from the DMV records they obtain so wherever your car registration goes, they'll send you several (I got 12 correspondences before signing up post free trial). I'm about up for renewal and tried to ensure my card wasn’t on file (changed cards anyway) but they lied *surprise* and stated that do not save anyone's credit card info. Guess they don't read these.

I bought a car recently and it included a SiriusXM radio subscription. SiriusXM sent correspondence to a relatives address concerning the account. Not sure where they got the address as it is not anywhere on any of the car contract paperwork. Called to inquire and they swear they don't have the address on file, but I hold in my hand a letter addressed to me at my parents address. It has my account number on it. Not even out of the trial period and Sirius XM is messing up. I want to know where they got the address. Have already followed up with the car company and all I got from them is they don't have any other address on file than mine. Gee both companies pleading the fifth. But I have the letter in hand as proof. I find this a breach in my privacy. Not likely to subscribe to Sirius at this point.

Your customer service team is horrid! I called to open an account & gave your rep my conditions: 1) My service would begin July 1, 2015 and end June 30, 2016; 2) I would agree to pay "x" $ for that service. He agreed not once but twice, then took my info. At the end, he changed those agreements. Then when he couldn't honor my terms he agreed to, he sent me to another rep who told me she couldn't help me either. I chatted with your service team (**) and ignored the conversation I had with the first Sirius rep I spoke with that agreed to my terms. Needless to say this has been a horrible start to a short relationship with your company. You guys don't honor your words!

I purchased a SiriusXM auto & home radio and installation package at Best Buy on 6/8/2015. I was informed by the sales staff and by a very detailed SiriusXM advertising brochure that the monthly subscription fee for the plans I was considering would be either $14.99 or $18.99 depending on the plan selected. I paid approximately $300 for the equipment and installation, and was told that I would select the subscription package and activate the equipment after it was installed and turned on, which was fine.

Channel 97 used to be the Blue Collar. I hate the fact that "Off The Cuff Radio Show" isn't on anymore, also "Chewing The Fat." I don't like the new channel. Way too much Larry T C Guy. Put Bill Engvall on more often. It's not worth paying for anymore.

After being a whole year without Sirius radio subscription, they went and renewed my subscription without consent and charged it to my credit card (early March 2015). First time I called, they convinced me to accept the subscription at less than 1/2 price. Credit card was never reimbursed, and radio did not work. Second call I asked to cancel the subscription, told there would be a fee for cancellation. A month later, still no refund. Called again, said someone forgot to check a box in the demand and that it would be a couple of days and there is no fee for cancellation when done within a prescribed period of time (which they could not tell me what that time was).

EXTREMELY unhappy with the service and I haven't even activated my radio! Have been on the phone with 3 different people, who had very thick and not very understandable accents, and all 3 gave me different pricing for the subscription I want. It just kept getting more expensive. Am I the only one who is having this issue? Is Sirius part of the whole Directv bait and switch? I am feeling ripped off for even buying the receiver unit. After trying to be polite as I can be, I get the feeling the company really doesn't care. My dilemma now is do I cut my loss on the cost of the unit and never deal with this company again or...?

I just got stiffed by these crooks after I tried to transfer my new car, something they did the first time. I did this in 2013. I was "sold" a Lifetime subscription to SiriusXM, back in 2009. I wasn't looking for the deal, and remember I was just calling to make a payment. Today, same scenario, except I was told that the plan didn't cover car maker installed sets, only portable units. So I reminded the idiot that I did it before and paid a $75 fee, that incidentally I was never advised when I asked back in 09. I was then informed "we did it as a courtesy" yet I wasn't told that at the time, of said "courtesy". I was reminded that I must have read the terms and conditions.. I guess over the phone... So now the lifetime plan with "3 free vehicle transfers" seems to only one and the not free at all.

I received a letter from SiruisXM offering a 6 month promotion. At the very bottom of the letter it states will renew after 6 months at the current rate. XM charged my account on 4/22 with no warning and the charge was $102.44. I received another letter for a another renewal of $25 for six months stating the current rate of $14.99 and the same that a renewal will be based of the current rate. The unauthorized charge of $102.44 which equates to $17.07/mo. Did the current rate go up $2.08 in two weeks?

I have a trial membership (came with my car), and I wanted to 'Manage Account' which required me to register. For some reason, my email (**) wasn't being accepted so I did the online chat thing; the outcome being "use an alternative email address" - I don't want to use an alternative email address. My email address is a good ole MobileMe address which I've had since 2009. So I called Listener Care, same outcome. No one could tell me why my email address wasn't being accepted. Then I went to Facebook and sent a message and was told it was against the rules to accept my email address. I still don't know why it's against the rules and quite frankly, the company can make up their own rules but I'm wondering what's in it for them to not accept certain email addresses. So, after my trial, no Sirius for me (.com)!!

SiriusXM charges $2 each time they send me a bill via regular mail. I have asked them repeatedly to send the bill via email but they will not do it. They are trying to force me to use a credit card to pay the annual bill, which I will not do.

I paid for a three month trial, but the music was not to my liking. I called and cancelled and received a prorated refund. They are an excellent company, and recommend you try them if you're a music lover. .

I have been a customer for years and always paid via check for 3 months. In Feb 2015, I signed up again but this time did my credit card. I called today to cancel since I was going to Pandora and spoke with the 1st agent to gather my details why I was canceling. Next, she transferred to another agent, asked the same reason why, and then hung up on me. Things happen, so I called back and did the same route. Explained I just called but got disconnected. No apology and repeated the same story.

I purchased a 2015 Jeep with just 6 miles on it, which I was told would have the Sirius all access for one year and Travel link for five years (I confirmed this on the internet. Both Ford and Chrysler signed this deal June 14th, 2014). Got the registration letter from Sirius and it only had a two month subscription. Called, got the run around, and finally got so angry, I just canceled it right on the spot. The customer service is terrible, just terrible. I'll NEVER go back to them. Have 28gb of HDD space and that will hold thousands of songs. H E double L with them.

I have been with Sirius since 2007, 8 years. You can cancel almost anything like Netflix or Amazon Prime, your cable or telephone. But these guys get your information and you will try and try to cancel but always a computer problem. Or you can't understand their low wage workers in charge of cancellations. Call us back! You start over until you wore out trying to cancel a service you can't get anymore after your receiver goes badly. "Buy a new one." Easy to sign up! Beware of the agreement with Sirius in spite they paid a lawsuit to stop their practices...they still work it. I will never go back and that means I will tell more people about my bad experience then people tell about their good experiences with a product or company. Go figure.

Make sure you keep documentation of your cancellations. XM radio reactivated my account after it has been canceled for over a year and a half. These people are crooks. I highly recommend if you had an account with them to "change your card number" because they will reactivate your account down the road with or without your consent and they won't refund your money.

First this account was auto-renew; our card was compromised, so they couldn't take the payment when it was due. I did have a reminder to call on the due date to cancel. However, the device containing the reminder is broken, so I didn't get the reminder. Rep 1, they waited at least 2 weeks to contact us regarding non-payment, but we had decided to cancel. Rep 1 told me I had a $5.00 balance for the time we had the service beyond the renew date. He wanted a card to pay the balance. I told him to cancel the service and send me an invoice. He insisted that they cannot send an invoice. It's either a card or nothing. I reiterated several times that I wanted the service cancelled right then. After also talking w/ my husband, the call was terminated. (Hubby got frustrated and hung up; they were going around in circles and accomplishing nothing). I missed a second call over the weekend.

I signed up for and paid for a lifetime contract with Sirius satellite Radio. Since then they have turned off their services to my radio twice. They keep telling me that my radio is broke and that I need to buy a new radio from them and pay to have it installed. I bought a new radio in 2011. That was the first time they told me that my radio was broken. This last week Sirius again stopped service to my radio and again told me that the new radio that I bought new in 2011 is broken. They are again telling me that I need to buy a new radio from them and pay to have it installed. Sirius is telling me that the only way for me to get the signal back is to do as they say or they won't send their signal to my radio.

I paid for a lifetime subscription to Sirius radio. When I bought a new car they refused to transfer and stated I must create another account. I don't know about you but I am still alive and they are not honoring their end of the bargain. Sounds like they needed cash flow at some point in time and offered the lifetime for a decent price but now they don't need us little people. I have no choice but to add unlimited data to me cell and switch to Pandora or I heart radio... I was a good customer for a lot of years.

After the "free" 3 month trial, I was able to get a 5 months for $25.00 plan. At the end of that time I received a "BILL" for $56.00. I called them and found out -- the new rate was for 3 months, and now the cost was $240.00 per year. The person I spoke to was not able to get me a better rate so I told him to drop my service. My service was not dropped, so I called again. This time I was offered a plan for $110.00 a year, but it did not include a station I wanted.

XM Radio charged my card over a year ago, thus renewing my service without my consent. I was not able to receive service and was not aware that I was still paying for it. Not only was I charged in error, but they refused to reimburse me. XM Radio had the audacity to call asking if I would like to renew service that HAD JUST terminated a month ago! The only reason I even received this call was b/c my card was not going through (I recently changed addresses). They were going to charge me a 3rd time! It is illegal for them, anyway, to make additional charges beyond the initial consent!

I have talked to three difference CS reps. All of them gave different answers to my questions. I have spent more time trying to correct my billing than the service is worth. I had to talk to another rep to cancel the service - no surprise there. This company is very difficult to deal with.

In 2008 I bought into a "lifetime" package with Sirius radio, when I purchased a BMW.. (Lifetime does Not mean lifetime - it means through the life of 3 cars...) In 2011 they transferred Sirius to my Newly purchased Audi A4. I enjoyed this service. In 2014 I bought a new BMW... I drove away with my Sirius running... 1 year later I get a bill. I call to tell them it never made it 3 cars. They don't care.. spoke with 4 people.. 2 awful, 2 nice & apologetic. How could you sell someone a package and not fulfill the package plan? You are just a number with this company. Do not buy into it.

You can not cancel. Once your subscription ends they automatically renew and then charge you extra when you want to start it back up. They are crooks. I like the programs they offer, but do not to stay subscribed for my entire life. The other thing is, they have no set rates. The price is always negotiable. Every time I call them up to cancel or subscribe to another term I am on the phone for hours.

We signed up for what we thought or told 1 year for $100. Charged a year after. No one would listen. Got the run around. Had to get the bank to stop payment and they still let it run for a month or more. Called everyday - same story.

After 20 minutes on the phone trying to cancel - which I did successfully - I was told there was a $75 'cancellation fee'. Predatory and dishonest. Also, the signal is wretched... Sounds like a.m. radio at the bottom of a well.

WARNING -- U.S. Department of Justice Investigation Underway? There needs to be. This is a very very shady operation. I should have recorded the conversations. First a fictitious high rate in State (9%) and City(4%) taxes were charged that were not explained other than "regulatory state and city tax". My state income tax rate is 6% and we have no City taxes were I live! This isn't Massachusetts and Sirius isn't based there either!!!

We purchased a new vehicle and I called to have the lifetime service we purchased transferred to the new vehicle. I was told that there would be a $75 transfer fee which was fine but I did not yet have the vehicle ID number. The representative said just to call back when I had that ID number....which I did today, at which time I was told that the lifetime subscription is only good on the vehicle that we owned when we originally purchased it...this is not true. We were told there would be a $75 transfer fee...that's it!! This means when we sell our other vehicle, whoever buys it will have a lifetime subscription and that will ALWAYS be attached to that vehicle!!

After waiting on hold for 20 minutes plus on two nights, the rep couldn't even activate a radio in a new car. They didn't know how to use their computer system. She kept telling me to "bear with her for awhile." That part was true. I have their radios in another vehicle and on a boat. They could never make the boat radio work but wouldn't relent in charging me an activation fee for a product I couldn't use. The simple problem is, I love the content and despise the company. If there was another provider, I would pay double what Sirius charges to not have to deal with them. It must be nice to have a monopoly.

I've been a ten-year subscriber to Sirius and the Customer Service has always been lousy. Today was the last straw as I called because my free trial on my new car ran out. My experience on the phone with two different departments was so bad that I do not plan to renew. When will companies learn to treat loyal customers well? Really disappointed.

Several years ago I was given a used XM desktop radio. After discovering the ridiculous monthly rates I chose not to activate the radio but SiriusXM had my contact information by that time. Soon I was receiving introductory offers ($25 for 6 months) by snail mail and email. A year ago I took the bait and subscribed. While the service worked well, at the end of the trial I realized I had only listened to my radio about 4 or 5 times in those 6 months. I also realized I had heard more trucking commercials during those times than I had ever heard in my life. I cancelled the service.

Have had xm radios for around 8/10 years. Currently have 3 active. Under my wife ** last couple years have had as many as 4 active at once but your signal is getting so weak that it's getting point where it's not worth expense. Nobody wants to listen to music or baseball game when it cuts in and out nonstop. My boom boxes really struggle.Your signal used to be so much better. I know I am only one person but this is brutal. If it continues no point having XM in Regina Sask Canada. Thank you.

Most companies out there are very upfront about when they are going to charge you for a subscription, but I never received any notice that mine would automatically renew. I paid a promotional rate in the beginning, and then without ANY notice at all I was billed on my credit card for a 3 month renewal. My subscription was for 6 months before, and this 3 month renewal was almost double in price than what I paid for the previous 6 months! Then when I went to cancel the service, which was in the evening MST, calling was no longer available. Why do I have to call to cancel my service? Every other subscription I have have easy to find ways to simply cancel online. My opinion is that this is a way to scam everyone into paying tons of money to SiriusXM without the customers even realizing it. I will never use this service again. I love the radio, but I cannot stand the way this company is conducting business.

I had three radios with Sirius XM, one was a year no charge. Have had their service on and off for six years. Never again. First of all if you have newer cars with USB or SD you do not their service. You can download all the music you want and play what you want when you want, so you no longer need them. When you pay in advance there should be no reason to give them a notice. How can they charge you if it is PREPAID for not telling them to shut it off? It is prepaid a scam all the way. They say no more deals. You pay for the whole year - for me would’ve been over three hundred dollars. They send you to collections for prepaid service, charge you for six months and turn it off in two months. Stay away. They will soon go the way of Blockbuster. They are not needed service.

I'm disgusted was told that radio would be replaced and under warranty only 3 months old and insurance ppl want to hold 80$ on my bank again. I'm disgusted finally called back for 4th time and they gave me a refurbished one for free but it took a lot to get it done. We've had Sirious for 2 yrs and it just disgusted me.

I had a free year of xm radio with my new car. I fell in love with the octane. Just received a phone call to see if I wanted to renew. I said “no” to the six months for $34 then she went on to ask me about doing three months for $14. I said “yea sure that doesn’t sound too bad seems how one month of basic xm is about that much.” I then gave her my card number and information then continues on about after the three months it will be $51 every month!? I said no! She held that information from me until she got my card number!!! That’s a really easy way to lose someone’s trust and respect for a company. I will not be renewing and God help her if I get charged for it all after that lovely phone call. Shame on you xm.

When I renewed the account for my car at a decent rate, I was told I would be able to get the same rate for my wife's car when we got back home from our winter away. I just called to activate my wife's radio and was told they could not honor that promise.

I love SiriusXM. It has a wide variety of genres to choose from. I was sick of FM Radio. Everywhere I went it was like I listened to commercials the whole way there. SiriusXM does have some advertisements on some channels, but there are 70 commercial free music channels. I don't have to worry about purchasing cds and then eventually breaking them or losing them.

I called to cancel my SiriusXM service on three cars (had it for awhile and love the service but we are just streamlining our budget.) The first two representatives each hung up on me when they couldn't convince me to stay with any of their deals. I called back a third time and immediately asked to speak with a supervisor. She was extremely aggressive at getting me to stay (crazy cheap deals) but I held my ground and finally got her to agree to cancel my service. I have cancellation numbers and was promised a prorated refund to my credit card, but time will tell. Just be warned that they will do anything to get you to stay and then will hang up on you when you hold your ground - a total waste of my time and also very effective at convincing me to never again use SiriusXM. Love your product SiriusXM but your poor customer service has lost me forever.

Nothing but problems with the administrative part of subscribing to Sirius. I have been a subscriber since 2007 and get a new car on a lease every two or three years. I just leased a 2014 with a six month free subscription. Since there is no competition for Sirius, it has become a nightmare to correct administrative issues dealing with the accounts and activating the signal after the six month free subscription expired.

After canceling a service that was automatically renewed I received a statement in the mail for my current bill which they said it was 17 98 or 28. Anyways I called to this radio to make the $17 payment. Well on the line the gentleman tells me "Ok your bill is going to be 24 something". I was like why. He said "because we're taking you an invoice fee and a late fee" and I was like how can you charge me and invoice me a late fee. I just got the bill and there's no due date on it so how can it be late. Plus you guys automatically renewed the service on your own.

First time user, and when they called me to find out why I didn't want to renew I got a tongue lashing like no other from a CS agent who wouldn't listen. When I got transferred to the supervisor it got worse.

I had the unfortunate opportunity to have the same billing experience with SiriusXM as many others on this string. My problems started about a year ago when I attempted to setup their service in an Audi I had recently purchased. The process of attempting to get this going was a complete nightmare and after 3 hours of trying, never was able to get the service to work properly. During the call I asked that my subscription, that was just setup, be ended. 6 months later I was still trying to get them to stop charging the card I provided and finally had to close the account. Now they are saying I still owe for a month's service and I told them good luck with collecting that debt. I am just amazed there hasn't been a class action lawsuit filed against this sleazy bunch. But at least my adventure with them has come to a close.

I called to cancel my subscription. I was on the phone for over an HOUR and transferred 4 times to an "Account Specialist." So, I put that call on hold and called back and told the rep that I had been on the phone for an hour trying to cancel my subscription and want it done at once. Furthermore, I do not like an company to have my Credit card number on file to automatically renew (which is the primary reason I chose to cancel my subscription). I won't do business with them again.

I put my card info and when I see the total and the note that they will withdraw automatically 15$ every month after the promotion expires, I decide to not do it and I closed the page. I did not submit the payment but they took your info as soon as you type it and they charge the promotion amount. When I got the receipt in my email, I start chatting with them and they tried to made me believe that I bought the plan. So I told her to cancel it, and she said I should call to a special department to do that, and I told her I would call the Land Rover dealership to let them know that providing that crap just put in troubles the clients. She cancelled the plan that second. Don't even try to register. Good luck.

I've had satellite radio for about 6 years now. Service started out less than $75 per year but with my recent bill, it ballooned to $279. So for the past 3 weeks I've been trying to log on to view the bill to see what I am being billed for. No Dice. Their portal has been down and there is no ETA on when it will be up. I've talked to 4 different reps in the Listener Care department and no one can give me an ETA. On top of that, they don't seem that concerned that the bill has almost quadrupled in 6 years now. No additional channels, still in my same Ford Expedition. The listening pleasure has been great however, I'm done with the outsourced customer service.

This is to inform everyone that when I received a notification on Bill renewal 6 days after my subscription was complete. In no way did Sirius XM attempt to notify me prior to my subscription running out. Needless to say, I called on the same day to cancel this subscription and I was billed for the 6 days service and roughly $1.00 per day. I would advise for no one to utilize this service because of this practice. It is very costly for the quality of service you receive too!

I leased a new car that came with a free 3 month subscription to SiriusXM radio. Well I wanted to extend the subscription but noticed that they charged $2.56 taxes on a $14.99 per month subscription. Outrageous, especially when the state tax rate is 6% and they were charging city taxes and I live in a city without sales taxes. I called Sirius up and all they could say is that's what's in their system. What a farce. How about telling me how they get to 17% tax on $14.99 subscription I don't know and either neither do they or they refuse to say. The state attorney General should investigate and see if they are improperly charging taxes.

I cancelled my subscription, but they never cancelled it. I didn't notice it on my credit card statement because they only bill every 6 months. Predatory. When I discovered it, it was almost 2 years later. My vehicle was a lease and I returned it in October 2013. They kept billing me. Now over 300.00 and they will not refund it saying I never cancelled - which I did but cannot prove it. I bet they are reaping millions in unauthorized charges. I would love to find an attorney who will start a class action suit against them.

I am very disappointed with SiriusXM radio. I finally agreed to try them after being pursued by them for many calls once I purchased my new vehicle. I set up the subscription for every 3 months. Last summer I had to go on a long drive trip using my other vehicle, so I added Sirius to that car and set it up as monthly billing. I have paid my bills except for this invoice which according to their record was due 3/31/2015 for a total of $33.42. Both my Sirius radios were disconnected as of Tuesday 3/31/2015.

I called SiriusXM and cancelled my subscription in November of 2014. I told the CSR I was selling my car so to please cancel my subscription and remove my credit card from their file. It is now April 2015 and I am still receiving bills from SiriusXM. I have spent hours trying to get them to stop charging me. They said "just because you call and cancel your service, doesn't mean they will stop invoicing/billing you." I just can't believe it!! You call and say cancel and ask them to remove your credit card so they won't renew your service and then they rob you another way!!! It's a catch 22. You can't win. This company is so dishonest. Please do not be victimized like I have...

I have had SiriusXM in my car now for over two years. I recently had a change in phone number and had just received my bill in the mail one week ago. Since I had not heard anything, I was planning on paying the bill in just two days' time. Well my service was disconnected due to non-payment. So when I called went through the routine for every customer service department where apparently, not one person speaks even remote English. After it taking over twenty minutes just to change my phone number, I was told the account was disconnected due to nonpayment of $24.00. I mean seriously $24.00? So after finally going through the grueling payment process, my service was finally restored. Only took me over half an hour. Thanks for the terrible service you bunch of scumbags.

Lifetime subscription purchased within first year of Sirius launch -- said to cover up to 3 receivers during a lifetime. That is great because by the time I reach the third I should be hard of hearing, right? Had a removable unit for home/car use, and received free internet stream. LOVED SIRIUS!!! Play unit finally stopped working after 12 years. Went several years without receiver but able to listen intermittently online - meh, good enough until we could afford a new receiver.

Like most of the post I just read... I too just ended my 3 month free subscription. Never used the radio part of it but really liked and used the traffic daily... But my complaint should be with the automakers that add all those fancy options that can only be used if you have a SiriusXM subscription (traffic, weather, etc). And yes the cost is way too high and the push to get your cc information should be a crime. There has to be other options... Goggle perhaps. I guess I will be using the Apps on my phone.

I bought a car a year and a half ago that came with a year subscription to Sirius. I was not interested in their service, so I NEVER activated it. For months they sent me letters to activate. I ignored them. Now 1 1/2 years later, they call my cell every day and will not stop even after asking to be removed from their list. This is harassment, pure and simple, and needs to stop... Not just for me, but everyone.

When the free trial period for my new car was nearing its end, I decided not to continue with the service. I received a phone call from a SiriusXM salesperson. I immediately told him their service had nothing to offer me. I did not like it and would not renew. He kept talking and I hung up on him. Two days later a lady calls me. I told her the same thing and hung up on her when she ignored me. I told them the last time not to call me again. After reading this I am so glad I did not renew. It did not matter what they said, I do not use the service now, while it is free so why renew it? The reps did speak English well though.

Like far too many people, when my wife bought her new Kia Soul, the car dealer informed her she had free Sirius XM Radio. When the free period was up, she agreed to a second period for $36. The service has not worked on her car since that second period ended, but she got charged over $200 nonetheless. Calls to Sirius are always the same: there is no way they will refund the money, despite the fact it is not working. These people are absolutely untrustworthy and if you ask them for proof that you entered into a contract, their operators hang up. We are now preparing a Youtube video showing that Sirius does not work in her car in hopes that a lot of other "suckers" will not fall for their scam.

Once they had my credit card, they continued to auto-renew at two to three times greater rate. We had no previous agreement to auto-renew. A classic bait and switch.

Has anyone noticed how much talking and promos there's been lately? Some friends of mine have noticed this. They seem to call these 'promotions'. Commercials in disguise. Plus the DJs, who I like, are talking way too much. Just play the music. If this continues, I'm cancelling the service.

I purchased the lifetime membership in 2011 for my dodge truck. I ended up selling it in 2013 due to the fact it was a lemon. When I called in 2015 to transfer the membership to my new truck, I was told that it is non-transferable because I had a built in unit. If I had a portable unit I could transfer it. The woman ** then proceeded to argue with me and spoke over me to try and prove her point as I requested to speak with her manager. She never transferred me. I ended up hanging up the phone on her. I could not take the abuse any longer. I will never purchase SiriusXM radio again. Thank you for nothing Sirius. What a rip-off!

Originally I received 3 mos SiriusXM with my new car. After that I was billed far too much to my credit card. Constant calls until that was reversed. Then I cancelled that card and called for invoice billing that I pay by check. No credit card to bill. I renew for 6 mos at a time only for $25, plus tax. Sometimes I cannot get an employee to renew at that price. Then I listen to CDs until I am successful. The best way is to call to cancel subscription and then refuse to renew until the price comes down. Never use a credit card.

Sorry XM Radio, but making it sooo difficult to cancel your service should not be such a big challenge for your many disappointed customers. I've tried several times to cancel, but when they attempt to connect you to their so called "cancellation department" they somehow leave you stranded in the black hole. How convenient. Then you get a bill the next month for a service that you do not use, or wish to use!

I paid $600 for a lifetime membership, at which time I was told I could transfer the service to new radios/cars a total four times. What they didn't tell me, in a bit of highly deceptive salesmanship, was that THERE IS A $75 FEE FOR EACH TRANSFER. As far as I'm concerned, SiriusXM are thieves. They lie through their teeth about the costs for their so-called service. They are dishonest, manipulative, and wholly without scruples. I paid for a lifetime membership. As far as I'm concerned, SiriusXM stole this money from me. I will never do business with them again, and have permanently closed my account. I will be filing a formal complaint with the BBB in the hope that the next rube isn't taken like I was.

I called to cancel my subscription when Sirius hit my account for $195.00 for my 2nd year. When I called they offered a credit of $85.04 to keep the subscription. That was back in January and it is mid March now and never have seen a credit. After a month of phone calls and live chat it is always the same answer. Your credit has been issued but I have never received it. All phone conversation or from overseas with people that hard to understand & talk English and/or programmed to say the same thing. Very frustrating to be on phone for hours to keep getting the same old run around.

Purchase a vehicle with the free 1 year free trial. Only got 6 months. Then, as with many of the other reviews, SXM called and called and called and called and would not stop calling, no mater how many times I told them no and to stop calling. Emails too. DO NOT USE THESE GUYS!

This company is such a scam. I have been paying for a sirius radio for a car that I sold over two years ago. I have called in to cancel several times but the person at Sirius obviously never cancels the account. I have paid over $650 for a radio that someone else is using.

I have tried to reconcile my account for over a month. I have been charged for a automobile that I have not owned since 2011. They take whatever amount they want out of my account, and every phone call I make, I'm told the back office is researching it. I'm getting nowhere and I am furious.

I was called and solicited by a rather aggressive salesperson a year ago, almost 2 weeks prior to my current subscription ending on my old car that I had just traded in. There was supposed to be a free 6 months when I purchased my new car but of course I was told that was just for "new" subscribers and it was not honored. Then I was pushed into taking a promotion for all access for my electronic devices and even though I didn't need it I could not get the salesman to shut up and finally accepted the offer as it was about the same as what I had been paying.

New Vehicle came with 3 month trial, we did not understand that it started on the day you get your vehicle. So we called today to activate our service and they said "trial ends in 2 weeks". They only just today sent the signal so we never even had it and now it ends? I asked if they would please extend it, they said "absolutely not" but offered us a package for $60 for 3 months, are you kidding me. I will never do business with them after learning they are just a scam.

I just want let anyone thinking of subscribing to this service it's always a fight to be treated fairly. This company needs to be to taken to court via a class action lawsuit for billing practices. I have been a customer for about 3 years and it has been a battle every year to hold a line with them. I have an a la carte type plan as I only listen to one station. They always tell me I can't have that option, and need to take this option which I can retain my station. The rate is always an issue and they normally will come up with something that I feel I can afford.

Love the commercial free music. Love the electronic music channels, they're always playing great music (often times live) on the weekends. The music quality is phenomenal compared to the fm radio.

My wife and I both purchased new cars with Sirius radio. Trying to get a straight answer about renewal is impossible. Her free trial period expired and mine has one month left. I spoke to three different third world customer service reps that barely spoke English and received three different price quotes: $109 for six months, $256 for 12 months on one car and 6 months on the other, and $350 for 12 months on both! Loads of double talk and BS! What a horrible company!

I had Sirius for the past 4 years. I called to cancel my service as we don't use it that often. The service rep stated I had an outstanding balance of $12 and demanded I give her my credit card info to clear the balance. I told her to prepare a final bill and send it to my E-mail or address on file and I would pay it. I did not want to give them my updated credit card info as I was sure they would keep billing me and it would be impossible to cancel.

They never keep their word and lie every time you are on the phone with them. A group of fraudulent losers with endless amount of time to eat you alive with frustration.

I received a subscription when I purchased a new car. I agreed to continue for 6 additional months at a nominal charge. Sirius then started billing me although I did not authorize them to continue my subscription. I had good reason not to continue as I did not listen to it ONCE! Now they continue to harass me with bills and late fees. This must stop! The Account # is **, the invoice # **. They also continue to call me to reinstate my subscription. Thank you for your attention to this problem.

When the free trial period for our new car was nearing its end, we decided not to continue with the service. I received a phone call from a SiriusXM salesperson who offered an additional 6 months for about $30. For $5 a month, I decided to extend. What the guy did not tell me that my credit card would automatically be billed unless I called to cancel the service. Today, I received a phone call from "Susie" who was obviously calling from an overseas location...probably Mumbai. My extended service ended on 02/06/15 and 2 weeks later, I am told I have an outstanding balance of $102.44 and she rattled off a number of different services that I would never have signed up for even if I was interested in continuing with Sirius.

I bought two lifetime memberships at 1000 dollars apiece....Sirius is a very underhanded company. They will only transfer service from one radio to another a couple times then you lose your lifetime membership and of course they keep your money. This is underhanded and a class action lawsuit needs to be filed. To imply that you got a lifetime membership should mean just that lifetime not the lifetime of the equipment until it fails or god forbid should you change cars.

My 1 year for my 2014 Chrysler was about to run out, they (Sirius) sent me a special so I returned it with my check. They cut my radio off, I cannot believe this. If I cannot trust them with a check, I sure cannot trust them with a credit card. If I did something like this, they would put me in jail for defrauding people but they get by with it.

I received a letter from SiriusXM radio several days ago. Specifically it states, after your FREE 3 month trial, you can get a 1 year subscription for $99 + taxes & fees = $119.53 for 12 months/ one year. I call them up and a girl with a Mississippi accent living in Virginia working at SiriusXM repeats the deal regarding a 12 month contact for $119.53 (including royalty fees and taxes) except she says it's $109 for 12 months. I repeated exactly what she says. She repeated it back again. No confusion, no misinterpretation. So I buy it. The email I received tonight shows correct price but the contract shows 6 months not 12. WTF? Why do they repeat their contract so may times? Is it because they record the conversations as evidence?

I have told Sirius a number of times to cancel my subscription and they simply won't do it. They say I owe money, but this is only because they won't cancel my subscription. When I clearly lay out I do not want to be pitched and just need to cancel my subscription, they continue to pitch me, until I have to hang up because they won't stop. They say I owe $200+ but they will only make me pay $39.99 if I renew. This went down from over $100 to $39.99 in one conversation. When it was clear they weren't going to let me cancel, I cancelled my credit card and told them I did this because I'm at a loss what else to do.

The story is lengthy, but I am still quite furious with the customer service staff. I was contacted by Sirius representatives to renew my subscript 2-3x a day and told them each time for several days that I was no longer interested. They would not cancel it and continued to give me offer spiels. I eventually began to ignore their calls and logged into the site to make sure my account had cancelled. It had automatically RENEWED without credit card information and left me with a balance of nearly $260 for a year. The ONLY option to cancel is to call them (no, "manage account" does not let you cancel online).

I've been with Sirius for a year now. I can tolerate a higher fee for the new year and even a ridiculous monthly royalty fee. They drew the line in the sand when they billed me for billing me. I asked them to send me bills via email instead, since it doesn't require a stamp and envelopes (you know, free billing). They refuse and told me the only way out of their "administrative fee" was to give them my credit card information. So I can be taken advantage of like all of these other reviewers on here? Yea, NO!! I'll continue to pay the bill and the other ludicrous additional fees they slap me with, but I refuse to pay $2 a month to get billed. I'm deducting that amount from my bill every month when I pay. Stick it Sirius.

We bought a new Ford in January 2014 with the Sirius option and free 3 months activation. We really liked the service and decided to keep it. Now here is where the fun starts. We get a call and are told that we can get a rate of around $ 30 for six months with automatic renewal at that rate. Cool $5 a month not Bad. First LIE.

Wow, just canceled my service after a 6 month intro. Received a renewal notice for 4 times the price. After calling to cancel they attempted to knock the price down to the original intro amount ($120 vs $30) for another 6 months and wanted me to give them some sort of verbal commitment over the phone without sending an updated invoice. I refused and said I would commit only after I received the corrected $30 invoice. I finally got tired of the whole call and said I wanted to cancel after all. Then they tried to charge me $4 for time incurred over the original 6 months. Bottom line avoid their service and listen to free radio. They're simply not worth the trouble.

I received a gift card for Christmas for 50 dollars for SiriusXM so I called and spoke with customer service who restarted my service. During the call I explained I had a gift card and planned on paying with that. The information for the gift card was taken by the saleswoman who assured me everything was taken care of. She asked me how I would like to be contacted for future payment when the gift card ran out and I said I would pay online and gave my email address. This was all on the first of January 2015.

My complaint is with dealing with XM radio - the actual service is marginal, and dealing with the company is like going to the dentist. I had 2 vehicles on the account and when I went to renew, they had more "deals" than you can understand over the phone. Because they were continually trying to upgrade my service and prices that made no sense, I canceled.

I've had Sirius radio around nine years, probably my third radio. I saved up for months to buy me a lifetime subscription and let me also add, if you like talk radio, get ready for many, many commercials. But that's not my complaint. I had to buy a new radio and when I called Sirius to swap out my service from one radio to another, they nailed me for $75. Now mind you, they've never charged me anything before. This only takes about 30 seconds. $75 for 30 seconds just plain outrageous. I wish there was another satellite service out there somewhere. Oh well.

I don't like Sirius satellite radio anymore. I like the ability to listen to radio the way I want, but to say "commercial free" is a lie. I hear commercials all the time. Also, customer is like pulling teeth. I shouldn't have to call mad as hell to get what I want. They insult you, treat you bad. I think this company needs to learn customer satisfaction. I am canceling my service and going with internet radio.

Was charged 112.42 when they decided to switch my vehicle to a 6-month plan instead of a monthly plan without my authorization. I don't know what country their call center is in, but I had to explain the issue to 4 different people after being cut off by the second idiot I talked to. How hard is it to refund and fix the error, due to all the BS I ended up canceling one vehicle and started to cancel the second vehicle also, and then of course when you cancel they don't just let you cancel, they want to keep you on the phone for an hour explaining why you shouldn't cancel. It's ridiculous. And I finally said to them if they keep me on the phone another 5 minutes that I was canceling everything.

Purchased a lifetime subscription from Sirius 5+ years ago with the understanding that the lifetime subscription could be transferred up to 3 times at $75 per transfer before it would terminate. Understood - it's not really a lifetime subscription, it's a lifetime of 3 devices subscription. Still a fair deal. Problem started when I recently purchased a new car. It came with SiriusXM already installed. I tried to transfer my lifetime subscription to the car. This would be my first transfer. I was informed by Sirius that if I did that I would not be able to transfer the subscription out of my new car, in essence losing my second and third transfers. What?????

I have had SiriusXM since I bought a new car in 2010. I liked it so much that I actually called them to sign up again when my service expired. I mean, I really loved 60's on 6! But then I got another new car, and bam, 2 days later the calls started every single day, and sometimes 3-4 times a day. I answered once and refused to sign up before my free trial expired, and they practically begged and pleaded and would not let me go. After that I continued to get daily calls, so I asked them not to call me but they kept calling. Tonight they called again, so I right then and there I cancelled my account.

I received a letter in the mail stating I have a 3 month free trial of 150+ channels on XMradio. I saw that it was set to expire in 2 months, which would make this a 2 month free trial and not a 3 month trial. I spoke to their customer service who "refreshed" my signal which activated my trial and they told me to call customer service and they will extend my trial to 3 months as stated on the letter I received in the mail. I called customer service who said they will not extend the trial and it will expire in 2 months. I will never subscribe to this service after the way I was treated on the phone. Terrible customer service.

So, I'll preface this with I have yet to find a reason to cancel, so I haven't had to deal with that process. From what I hear, it's not pleasant. I'm speaking as a customer currently using the product. Purchased a '12 Kia Forte in June of '14. Back in August I decided I'd get the subscription. I wanted a month to month plan, without automatic payments. I pay an extra two dollars to have the ability to pay however I'd like (the two dollars covers the paper invoice). I pay online every time. I like the idea that I can pay my bill a week or two before it's due, or if I need to, the day it's due. Maybe I want to send a Money Order or a Check one month. I can if I need too.

I have been a subscriber for a few years. I purchased a new car in October 2014 which included three free months of SiriusXM radio. When I called to activate, everything went through fine and I was told the balance on my account would be automatically applied after the three month promotion. Great! In December, I started getting these very loud and abrupt renew tones on the radio. I called Customer Service because I thought everything was already set up. Of course it wasn't! Obviously my last call was a complete waste of time. They re-did the transaction. Then the sales rep told me that were having a special promotion where I could receive a free second radio to use at home with a 30-day free promotion and a minimal monthly charge after that. I decided to try it (what was I thinking?). The only thing I had to pay for was the shipping.

Every year in December I receive all sorts of mail offers regarding renewal deals and telephone calls asking me about my intentions about renewing my account. Each year, I'm told the going rate is about $175. For the last 3 years I have worked with the service folks and have negotiated a yearly rate somewhere between $80 and $90. This year however, I received a notice stating that I now have a past due balance of $178.32. A week later, I received another notice stating that my account was overdue and I owed $25.34 and that I could renew my service by paying $176.32.

I called twice to cancel, both times I spoke to ONE person. During the THIRD call I discovered a 2nd person must do the actual cancellation. So they want payment for the 3 weeks service was still connected. They said no call was made during December. So they are either flagrant liars or their phone lines were hacked.