SiriusXM Satellite Radio Reviews

Had the same experience like the previous reviewers. After the trial period ended, I was pestered with "promotional" calls almost every day. Suckered into extending it for 6 months (we hardly listen to XM). Got bills at "regular" price, tried to cancel and after enduring a high pitched sales pressure for 45 minutes they told me I had to pay $26.24 to cancel the service. I think they canceled it. Will watch for unauthorized charges on my card. Hope they never call me back and sincerely hope they go out of business.

My recent 60-minute experience: Their questionable policy of auto-renew tried billing a card I had cancelled. They left me a message I was now being billed for service. They don't just cancel it, they run up a tab without approval. Called Jake to see if I could renew for less $. Yes I could, but he needed my birth date to run my debit card. Strange how no other company has needed that. That ended up being the straw that broke my patience with this company so I asked to cancel. Jake put me on hold then transferred me to a line that rang but no one ever picked up.

I let my subscription to Sirius expire. They then said I owed $25.34 and are charging me $5.00 for every month I don't pay. This is a really bad way to get customers back.

I was told by Sirius representative that my radio should have been activated beginning 12/27/14 when I bought my new car. I was also told that if I or the dealer didn't contact sirius within 10 days the radio would be activated by sirius automatically. Neither of the aforementioned happened. I set up the account to activated the radio on 01/22/15, and have was told that I lost the first month of my subscription because the radio should have been activated. How can I lost a month of a free trial when the radio wasn't activated, and it was sirius' mistake? I have xmradio in my other car and the pioneer inno portable. After the trial ends for my new car I will be cancelling all my subscriptions because I feel I have been treated unfairly, and plan to express my displeasure to as many people, sites and reporting agencies as I can.

I was going to be without my vehicle for three months so in December when I was scheduled for renewal I just let it lapse. Well they continued to pester with emails and calls etc., which I ignored. The emails said that my service will be discontinued if I did not call to renew which was fine with me. Here is the icing on the cake with these people. I had a small balance because I did not call to cancel and they started sending emails to my ex-husband of FIVE YEARS! I have had my car for three years, his name is on nothing! Yet they sent emails to him about my account. When I called them about this - guess what? They hung up on me four times - listener care and supervisors. I will NEVER have this service again.

I have received 1-2 calls everyday from Sirius for a month. My husband had a subscription running from Dec. 2013-Dec. 2014 and we had decided not to opt in for "automatic renewal" when we subscribed last year. In December 2014, we decided to NOT renew the subscription. After answering the non-stop, hardcore sales calls twice and declining to renew our subscription, I stopped answering the phone calls from Sirius. Some calls came from our local area code, and Sirius is not based locally, so I assume they are running through spoofed numbers, and some have come from toll-free numbers.

For the past 15 months I have lost my signal 17 times and every time I call it's never the fault of XM. They blamed it on my factory installed system which was new at the time the problems started. The dealer changed the Xm tuner, antenna, cables and THE PROBLEMS STILL CONTINUE. Today was the final time turned the vehicle off went it to store when I returned NO SIGNAL. Canceled my service today and will never return. Worst service I have ever had including clueless customer service. BUYER BEWARE!

I purchased a new car that came with a 3 month trial period of Sirius radio. I enjoyed some of the stations like ESPN but there were a lot of stations of older music or a specific band. Don't get me wrong, I like Pearl Jam but they don't need their own station.

Why you should be cautious of using Sirius XM radio: if you decide to cancel, even at the very beginning of the month, you will deal with nonsense. You must call them, it's overseas, and the folks are scripted. They do not take no for an answer, and will continue to push, using their scripts. Stressful language barrier from English to wherever they are. They will charge you $2 to print and send your final bill to you. Example of overcharging: monthly rate w/ taxes and fees = $21.10. My billing cycle started on 1/1/15, and I canceled service on 1/8. $21.10/30 day billing cycle = 70 cents/day. My final bill for 8 days of service = $8.04 which equals a smidge over a $1/day. When I asked why such a large difference, I could not get a direct answer. I'm very glad that I did not have an active CC on file so they could not auto-bill me. I think there's a very valid reason why this company has a one-star rating on Consumer Affairs.

I received Sirius XM free with my car that I purchased over a year ago. Initially, I enjoyed certain programming (Howard Stern and ESPN) but I didn't find the general music selection very good. Not enough modern music, almost all stations play a large amount of music from decades ago, which I enjoy sometimes, but for that purpose, Spotify has better stations, individual selections and for cheaper. I decided to cancel my subscription, and the process was infuriating. It took nearly 45 minutes to complete the process, and I have been receiving multiple phone calls per week from Sirius on my weekends and evenings.

Tried to sign up for 1 month free trial for internet radio - their website is completely dysfunctional. One page says the free trial requires NO CREDIT CARD. Another page says CREDIT CARD REQUIRED. The page where you are supposed to create an account requires you to put in an account number. Called the "customer care" phone number - could not understand what the guy was saying because the internet phone was as dysfunctional as the website. Fortunately, I only wasted about 15 minutes on the whole process before seeing I never want to do business with Sirius XM.

Like the programming, but don't trust anything they say regarding your subscription. I received 3 months free with my new vehicle in January 2014. As the trial period wore down I started receiving subscription offers by phone and email, each with a lower rate. I finally received an offer of $25 for 6 months, which isn't bad, but I hate dealing with the process of cancelling at the end of a promotional period. The salesperson assured me that I would receive all of their programming and that they would automatically turn off service at the end of the promotional period.

I just got off the phone with a person with XM and was telling them that I just received mail telling me that my pre-owned vehicle is now activated for a free trial. After getting everything set up - which was not that easy - I then asked a rep when my trial started. They informed me the day I purchased my vehicle which was 9 days ago, and I was just now receiving stuff in the mail??? No one including the dealer said anything about automatic activation and when it starts. I told XM that was not good practice and they could care less... I told them fine, because at that moment I knew I would not be using XM after my free trial period. If they are going to treat their customers that way now, how will I be treated as a paying customer? I was just going to ask for an extension on my trial period, but knew it was a lost battle talking to someone I had a hard time understanding in the first place. Thanks XM for making up my mind for me.

I was up for renewal (dislike auto renew) and the card they had on file was old and they called and emailed me many times. When I finally got someone to let them know I needed to update the info, they said I would get an email. Instead I got a call from "New Hampshire" telling that they could not process my payment. This was after I was told I would be getting an email to update that info... Also how can they call themselves commercial free when they hawk their own stations all the time and way too much DJ talk and not enough music. Not worth the money. Just my thoughts.

Called to try to decrease our monthly bill - wound up over an hour of my life gone (that I cannot get back) with an angry headache. "John", "Heidi", "Amerie", and finally "Chris". First, MOVE YOUR CUSTOMER SERVICE BACK TO AMERICA. I could not understand what they were attempting to say! I asked "John" for his supervisor after my frustration level increased and not only did "Heidi" raise her voice at me - she HUNG UP ON ME. Obviously, I called right back and asked "Amerie" for her supervisor - and got "Chris".

Bought a 60.00 truck antenna and the connection to the radio is junk. Bought three cables at 20.00 each in two months’ time. Also several power cords. Can't buy power cords anywhere. I have receipts at home. I am a truck driver on the road.

I wanted to cancel service. The first time I called in I ended up being sold another radio for the vehicle that currently has satellite in it. 6 days from that conversation this free radio arrived and 1 year PD subscription was charged to my credit card. I checked credit card for charge and found it was over 50.00 dollars too much. I just got off the phone again with another sales rep that neither understands or speaks English well. That made communication challenging at best. I had to ask multiple times for the rep. To be quiet and listen to me since I was getting my money taken from me without proper explanation. I'm sending the not needed component back and will cancel my subscription on the radio that is currently installed in the vehicle. The customer service center I called was in New York. I am very dissatisfied and disappointed in customer service. Also just as annoying, the reps constantly say "thank you very much" to fill in the silence. It seems as insincere as they are.

After I bought an KIA I am getting almost every week 'very important' mails from SiriusXM Satellite Radio. It's annoying and when I will buy my next car I will be sure that SiriusXM Satellite Radio don't get my address. If the dealer is not capable to avoid this kind of mail I am not interested to buy a car at this dealer. @SiriusXM Satellite Radio: Your way of proceeding is just offensive.

Customer Service is wicked!! You would think I needed this service to survive! My account did not automatically renew, in which I am so grateful. But the non-english speaking employees harassed me during the holidays like crazy!! Most of the time I was driving or at a holiday party! They were very rude and persistent. I told one person, I was currently driving and could not take care of this, and she hung up on me! Because of this I'm canceling the service. I believe Sirius XM would have better success if they moved their call center where their listeners live. I called to cancel my account and I have been on hold for 20 minutes. Crazy right?

Listener care (I don't think they really care about me)... always answers in a 3rd world country... you cannot understand their English, they do not understand our colloquialisms, it is not possible to get your problem solved there...

Sirrius/xm radio has eliminated C-Span and PXR radio from the satellite programs. Yet continues to add weak and inexpensive programs such as endless Car Talk programs on SXMPR, where is the quality in their programs? Unfortunately Sirrius/XM went from quality programming to thin mindless chatter just as network television. I can only hope that the program managers begins to realize that there is an audience that requires something a few steps above Howard Stern!

We canceled this service two years ago but they kept billing us... we had to go through a long process to get refunded. Lately they have been calling us a couple of times a day for the last month, sometimes early in the morning or late in the evening, to ask us to sign up again. Each time I answered the phone they either hang up, due to that the automatic calling called more people, then me and some unlucky person picked up before me, or kept insisting to sell their product despite of me saying no. I have told them no so many times that I have lost count. Finally I had enough and firmly asked for a supervisor. After 10 minutes of persisting they finally let me talk to the supervisor. I told them that I am on the do not call list and wanted my name taken of any of their lists. The informed me it will take at least 3 to 5 days before I will no longer receive calls. They don't keep records of how many times they have called, at what time or if the person said no... About once every couple off weeks we also get mail in the post from them with their "latest and greatest offering." This company do no take no for an answer...

I bought a new car and had the trial of Satellite radio...it expires in January and for the past 3 weeks, they have been calling me twice a day every day...I WILL NOT BE RENEWING BECAUSE OF THIS! I was thinking about renewing until they kept calling me, now I will not and I'll be warning my friends to be aware they will hound you! This is very unprofessional!!!

I have had XM cable radio since 2004 on my cars and in my home. Every single year I go through the same surreal experience with "listener care". It's as if they are trained to talk past the customer and just keep talking at you. I do not think it's any language barrier. Within the conversation, renewal dates change, the names of the plans change, and the cost figures literally change within minutes of each other and it's always... "your estimated" cost. Oh, and they won't stop automatically charging my credit card even if I demand that they do. They are a nightmare. I have cancelled all my service contracts with them. They are supposed to return me some money. We will see if that happens.

Sirius radio first charged me $284.00 on a confirmed cancelled account and then would only cancel (again) if I did a three-way phone call with my bank! They tried to charge me for a car I no longer had and made it difficult to get the money back. Now on my new vehicle they are charging me for back services that I never agreed to. I paid one yearly rate and did not renew due to the price almost doubling. I paid the prior bill by check due to their practices once they have your credit card number.

I paid for 6 months of service in (approx) May of 2014 to try in my vehicle. I was told that the account would automatically renew after 6 months if I did not call to cancel. I called to cancel at the beginning of October 2014. The initial representative told me she would cancel the account, then told me I needed to be transferred to a different department. After being on hold for about 5 minutes I was disconnected. Irritated, and assuming they were only going to try to convince me to pay again, I did not call back. The debit card tied to the SiriusXm account was damaged and replaced by my bank, giving me a new set of numbers within the following few weeks, meaning Sirius did not have the ability to charge me any longer (good thing too!).

Last year, they charged my card without asking, I went overdrawn. I called them and told them do not do that again. Well, they did it again - now I'm in the hole. Do not give them your card number. The lady on the phone, I could not understand her. It seem like everything was wrote down for them. Now I'm out of money, no meds for my hands and food. Thank you for making the holidays so great.

I canceled my subscription with this outfit and they continued my service for 2 months and charged me $25.00. They have a reputation of doing these underhanded tactics. I will NEVER deal with them again and I will NEVER recommend them to anyone. Their hardware is located in the bottom of the Missouri River as I type this review.

Upon reviewing my credit card statement this month I saw a charge for 185.50 from Siriusxm. We had already cancelled the Sirius on our car so we called them to see why they had charged my card. Come to find out, we were being charged for a vehicle we sold in March of 2010. After contacting the card issuer we found they had been charging us every year for that same vehicle in December. Even though by their own admission the card had expired in 2009, they were still able to charge my card. Admittedly this is my fault for not having caught this much sooner, I think by having the charge hit during a month (December) of heavy card usage I just missed it all these years. My complaint is, they never sent us a bill, I never enrolled in any sort of auto pay - I never do and hate such things, yet every year we get/got a bill for the car we now own . After speaking with the card issuer, they are of the opinion that even though the card the had on file expired in 2009, they were still able to successfully charge me just by entering in expiration dates until it went through. My lack of due diligence coupled with their fraudulent way of doing business cost me 836.00 for a vehicle I haven't owned since 2010.

I paid my Sirius XM account through 1/04/15. I recently received a card in the mail saying it would automatically renew at the rate of $185.50 for a year. I do not think their service is worth it so I called to cancel. The rep refused to cancel my account. He just kept offering me lower rates. Finally I said "Can you just cancel the account?" He said "I can do that... but." I then said just terminate the service and hung up. I then checked my account online and saw it was still listed as active. I initiated an online chat. The chat rep said that my account had not been terminated and she could not do it. The only way to terminate an account is to call. I called again, got a different rep and after much discussion (he kept offering "deals" - all with automatic renewals) finally he agreed to terminate my account. I asked how can I prove the account had been terminated since I have no proof of the conversation. He gave me a confirmation number and agreed to send an email verifying my account termination. Bottom line - I finally succeeded in getting my account terminated but it should not be so difficult. I believe we need a law making automatic renewal of services illegal. Also there has to be a way other than a phone call to terminate a service because there is no proof of what was said.

The SiriusXM strategy is to get credit card info and charge FOREVER, even after being told by phone and in writing before expiration that subscription is to be terminated upon completing subscription duration. Second, the "rating" under Sirius website is a farse. Try inputting anything real about the company and its offerings. Third, the selections are really shallow and empty. Heard the "Christmas" music? Must be tapping into a store nearby, droning in garbage to buy junk. The "music" is terrible. Fourth, try Pandora or other internet radio offerings! IT IS DIRT CHEAP COMPARED TO THE SIRIUS EXPERIENCE WITH FAR BETTER SELECTION AND BREATH OF CHOICES. Finally, if Sirius is serious about their clients, they need to reflect the wider population and reality instead of the menu currently offered. I have many times regretted ever extending our contract. What a waste of time and money. Reminds me of NPR for its shallowness with heady garbage that is really very empty and shallow.

I purchased a lifetime account in 2009 for $499.99 and was told I could transfer the account three times as I purchased replacement vehicles. Upon purchasing a new 2015 vehicle I contacted Sirius and was told I could not transfer my lifetime account because my car came with a Sirius radio installed with a 3-month trial. What a rip off!!!

I have been an XM subscriber for 11 years now, with only a short time when we lived in Hawaii and I could not have it since it's not available out there (at least it wasn't when I lived there). Anyway, I've been mostly thrilled with them over the years because my subscriptions were at a great rate that they locked me into, and when those rates were to expire, we were able to easily call and negotiate a new rate to be charged instead of the "regular" rate. Well, this last year was nothing short of frustrating with them.

When I got my car 2 years ago I was automatically enrolled in Sirius XM radio. I authorized a 1-time payment for like 3-4 months. After the 3-4 months they then just took $100 out of my account without letting us know. I am a stay at home mom with a bank account that I deposit money into when needed. I went to go and pay for gas one day at the gas station my card got rejected. I thought this was weird because I am meticulous about how much money is in my account down to the last dime knowing that I only allow a certain amount in that account.

On dec 13, 2014 I ordered the promotion that was to expire the next day. Evidently the cust svc. girl didn't know diddly squat and it took her a while to find the promo info. I was supposed to get the xm vehicle kit AND the speakers. All that was sent to me was the vehicle kit. When I called dec 16 to inquire, I was told the promotion had expired and I said that the lady did not send all the eqt. so it wasn't my fault. On dec. 16 I was told they were out of stock on the speakers and would contact me when more came in. Considering the hundreds of complaints that sirius has received recently, you would think they cared!!! Definitely POOR management in that company!!!! If I'm not sent the speakers within a mo. I WILL cancel the 6 mo. membership and if they won't accept this, I will stop bank drafts!!! I already have a separate acct. for the sirius xm in my other car so you would think they would be especially particular for an existing customer!!! I may have to cancel everything and go to a competitor!!!

We authorized a ONE TIME payment for a special Sirius had going on. We told them we didn't want service after that (cost is just too expensive). They put us on another plan anyways and charged our account without authorization. They seriously do not know how to listen when you tell them to cancel the service. Poorly ran business!!

I had my radio in our family truck changed due to problems with it. Of course the new radio had a different ID number. This caused me to call Sirius and have them boot this radio. Next what do I get is two charges on my credit card WITHOUT MY CONSENT. The charges were to register the new radio from that date until my due date for renewal. No notice give, just charge my card. NEVER EVER GIVE THEM A CREDIT CARD NUMBER. Seems they think it's their card to use whenever. After several calls I had to get loud and ask to cancel before the charges were taken off.

Honestly, I have never dealt with such an incompetent and non-caring company in my life. Whatever you do, don't ever give them your credit card number or put it on file with them. There will be so many unauthorized and incorrect charges on your card that it isn't funny. They lie about their prices and what they charge you. You will never get anyone to help you, let alone an English-speaking representative or one you can understand or who understands you. They hang up on you or become rude if you ask for a supervisor.

SiriusXM made an $18.63 credit in my account disappear today. I called SiriusXM today to renew my radio subscription and checked to confirm that I had a credit of $18.63 in my account. I renewed my account over the phone for 5 more months at a cost of a little over $28, but when I re-checked my account I found SiriusXM had charged me for over $27 instead of $10 (the difference between my credit and the new charge) and change as I had expected. I emailed their customer service department and sent pdf copies of my account balance before and after the transaction, and they claimed I had a credit of $0.18 instead of $18.63 despite the fact that I sent evidence to the contrary.

They charged me $233.00 for a year subscription. It appeared on my statement. When I phone some foreign country 5 times, they accused my children of stealing my credit card and hooking up their own radio as my XM Canada account showed no payment. Problem is I have no children. Same question from all 5 phone calls. This is a complete ripoff. Do not subscribe to XM.

I've had SXM for about a year and a half now and I really had to negotiate hard and I mean in a very annoying manner to get the price I want. I had originally a XM Onyx radio in a old car. I paid $24.99 for the Radio with the car kit and was quoted $20 a month. Then I changed jobs so now I could afford a new car which came with satellite radio (a year and a half later). I got a 2014 Maxima SV package. When I went to cancel my service from my old car the service in that car was over a year old. They tried adding a fee to terminate that service. I had to battle for that to not exist on my account. Second they tried telling me for 6 months the all access package would be $110 for 6 MONTHS!! Wow that was ridiculous and I told the rep I wanted to tell the manager I'm leaving SXM for good. I'll stick with my iPod. Then he comes back and says "ok, is $50 good for 6 months?" I said absolutely.

I rec'd an offer for a $25/6 month trial. I used a credit card. When the trial was over they billed my credit card $50.59 twice in a 6 month period. Without my permission. I rec'd a credit for 1 payment. They refused to return the other payment.

I have spent over two hours on the phone with Sirius both with an offshore agent (German in Honduras), then his supervisor Ellen (ID **). I finally insisted being transferred to someone in the United States and rather than doing that they hold me to kiss off and send a letter to "customer service". Checking the address on Google I proceeded to call the New York office and try to get a bit of satisfaction.... NOT. There I spoke with agent Bonnie (ID **). Sadly no agents have last names, though I explained since they had my last name, they should share theirs with me. Speaking again to the highest level person that they would connect me to I explained my problem.

After jump starting the car, due to a drained battery, the XM radio wouldn't refresh to receive the stations that I paid for. Customer service sent numerous refresh signals, but the radio would only receive the preview channel. When XM ran their free promotion, the radio activated, and we could get their "select" stations. Listener care couldn't understand that the radio was working, but there was a problem in getting the radio to understand that my account was active, and paid for. "Listener Care" didn't want to listen, and didn't seem to care to look into the problem. They seem to be working off a script!!!

I just got a new car a few months ago and now I get call at work, home, cell phone and at my sister’s home. What the hell? I ask them "Why are you calling and how did you get all my numbers?" His answer, "We have permission from the dealer..." I asked not to be called again. They still do.

I've called in 3 times today and have waited over 2 hours and unable to cancel.

I have never been harassed by a company such as xm. I get 2 to 4 phone calls a day. I have told numerous customer support people to quit calling and take my number off call list. This has been going on for 3 weeks. I about ready to call a lawyer and get something done. I had a trial when I bought a new vehicle and said "no thank you" to signing up. There is not a chance in hell I will ever because of how I have been treated.

Tried to add Iphone app. Impossible to add app or contact customer service. If they were not a auto monopoly, I would cancel service. I need to get universal cell so I can just move to Pandora.

Attempts to stop auto-renewal are futile, with endless hold times and trios around the world. THIS COMPANY ALONE is enough to start the backlash against overseas call centers. In one two hour period, I spoke with The Philippines, Dominican Republic, India (I think) and THEN.... Back to the Dominican Republic. These people need a class action suit badly.

I originally signed up for Sirius XM a little over 3 years ago when I got my first vehicle that had the option built in. I used the product, and as expected, it worked great. It's extremely nice to be able to take long road trips without having to shuffle for a different CD, listen to the same ole music on my iPod, or hunt down a different radio station every time you drive into a new area. Outside of that, however, the "nice" factor virtually ends.

A lady from Sirius XM called me this evening at 8 pm of all things. I didn't appreciate the late call. She said our new car Sirius XM trial is about to end and would like to extend me a special offer, then asked if I'd be interested in it. I told her "I don't know, tell me the deal first." She tells me she can offer me 6 months of service for $30. I figured, not bad, I'll take it. We go through all the formalities, I give her my credit card and expiration date. She reads this script to me and then mentions how after the 6 months is up, the service will be auto renewed for like $128 or so and I can cancel any time by calling 866... I stopped her there. I asked her rather than having me call back, can't she just take my word now that I do NOT want it to auto renew? She went to get her supervisor. She came back saying she can send me an invoice instead.

Poor customer service. Poor follow through. I am relaying my personal experience with SiriusXm, so that others may be cautioned. I initially purchased a lifetime subscription to XM in 2003. I live in an area that does not get broad radio coverage and at the time of purchase there was almost no TV coverage of NHL hockey. I really like the radio coverage of XM hockey, and frequently listen to it while commuting. I also like some of the music channels.

I have lost service and spent hours on the phone doing tech support. Do not get involved with this company unless you are dependent on them for the HS show. It is not worth the money and the technology will drive you mad. Twice a year I lose all saved content that I was in the middle of listening to and they will not refund for lost content. I have been a customer since 2006 and I would cancel immediately if not for HS. STAY AWAY.

On July 29, 2014, I purchase a new car. Contact SiriusXM inform them to cancel my account in my old car. This done with end mins, at that time I was told that they would send me a check for the balance of my unused account - on that same day I contacted OnStar also very professional outfit. At of the end of August I still hadn't rec the refund. This is when the nightmare began. I been told ever half-truth even outright lies by SXM from the check was mail on 8/4/2014 but their accounting dept shows no being released. But their customer care dept continue with this con or scam. So on 11/5/2014 I was told that funds was put back on my bank card, really on 8/4/2014. My bank has no record of this ever taken place. So can someone help me please? And if they going to outsource their CC dept., at least do with a country that has a working knowledge of ENGLISH. Saying “Yes I can help you” is not it seem to me. They just want you to go away - but sir what you have now is a pissed off US MARINE.

We have had Sirius with five cars for many years. Each time it comes to renew, I spend way too much time and aggravation to get the end price of $5 a month. I hate their practice but they are the only ones that provide this service. Someone needs to monitor them! This should not be allowed. Snaky business. They stink and are trying to rip us off.

I have been a client of XM Sirius Satellite Radio ("XM") for about 10 years. I have always had the lesser subscription just for music (not talk, sports etc) and seasonal Christmas music stations were included every year as well as a station on XM 73 called "Pops" (Classical music). A few months ago XM took 73 off my line-up and substituted their new featured "Barbara Streisand Channel". Two weeks ago that channel disappeared also. XM announced their "Holiday Traditions" Christmas Music channel this year will be on XM 73 starting November 1, 2014. Not for me! I had no channel 73 any longer. I called XM to ask why I was not receiving XM 73 and they told me I had to pay extra!! This, to me, is extortion.

Back in 2004, I purchased the "lifetime membership" for like $260... that was before Sirius and XM merged. The only issue I have is that they charge me like $60 when I need to change cars (which I've done three times). Last time, I complained a bit about the charge and they agreed to drop it by $20. Other than having to pay for switching cars (which probably takes all of about 30 secs of keystrokes by a representative), I love it. I listen to it all day at work via the internet, then listen to it all the time while driving (mostly talk shows). When I'm out somewhere in line or waiting at a doctor's office, I'll listen to it on my IPhone.

In August or 2013, I rented a vehicle for my vacation which did not have satellite radio, I was told by the rental company that sxm sirius radio had a promotion going for a month. I told the rep. I would only have the car for a week but was willing to pay for the month because it was well worth the $16.99. I charged the $16.99 on a savings acct. I never use. To my avail I just discovered I am still being charged on my debit account. I called customer service who could not find an account under my name. After this call being escalated to a top manager, I was told I cannot have access to the account because it is under the rental cars account however, being charged to my debit card because I opened the account. The manager also told me I cannot get my money back because I never reported to them that I returned the rental car. I just filed a complaint with the Federal Trade Commission. I hear they have many complaints against them.

Have been listening to the same spooled comedy/blue collar radio/ laugh jokes for a year. Music is also looped - particularly COFFEE HOUSE where you can hear same songs/ same artists 3 times in four hours. Not worth the XM Sirius yearly fees - too much repetition and NO NEW MATERIALS or more variation on acoustic artists across the decades. Only thing worth listening to is talk radio - patriot and potus....The material is at least different every day.

My Sirius XM account kept getting turned off prematurely. I contacted them and they promised both accounts would be paid until December 2015. November 2014 one vehicle was turned off (Ford F150), then when I contacted them they hung up on me once, got disconnected a second time, the third time was told the other account was good till September 2015 not December.

Sirius could not charge my credit card again because my debit card was compromised and I had to get a new card. So when they called me to "collect" I told them that the price of over 200 for car radio was too much money and I asked them if there was a BETTER deal than what I had. They offered me a "quarterly" plan where I would make a first time payment of 54.00 and thereafter, the quarterly payments would be 44.00. Obviously, I thought that was a savings so I took the offer and allowed a one-time charge to my account of 54. Then she summed up the transaction saying that I would be charged 54.00 quarterly. I stopped them in their tracks and pinned them down on their misrepresentation, that they had previously told me that the quarterly payments would be 44.

I receive a letter in the mail stating that Siriusxm is trying to take my payment out and that there seems to be a problem with the credit card that I have on file. In this letter it gives me an acct# and radio#. When I call in to update my information I get a gentleman. I explained my problem and give him the acct# that I have in front of me on a letter that they have sent to me... He tells me that I'm wrong, that is not the acct#. I repeat this number to him again thinking one of us made a mistake. He tells me again that I am wrong, that doesn't exist. When I try explaining again that this is in a letter that YOUR company MAILED to ME he begins to cut me off with every word I try to say!! (At one point I just continued speaking and trying to explain my point while he just rambled back at me.)

I purchased a new vehicle that had SiriusXM Radio. However I don't need it because I use my phone's Bluetooth and Pandora radio instead. My three months of free service is still about two months from expiring (I've only had the truck for about 3 weeks now) and they are harassing me daily with phone calls, sometimes multiple times, to try and get me to purchase their service. I have already told them on two separate occasions that I m not interested and that I want to be put on the no call list. They KEEP CALLING.

The other day I tried to cancel my account because I now use free services like Pandora, and other things that are out there and due to that I don't use my service anymore. They kept harassing me, trying to sales pitch, and stuff like that. Well they finally canceled the service and did give me a credit. Now that I've canceled they keep harassing via every method they can think of. I use free to almost nothing services now and they keep giving me offers - and the reps that call me can't even speak very good English. I want to file a complaint against them for harassment but unsure how to do so. I have been nice thus far but the harassment is starting to go too far.

I called to cancel almost a year ago and was told after I had received 2 free months of service that my service would be deactivated. Not the case. Not only did the customer service guy I spoke with lie to me, but they continued to take money out of my account every three months (which made it hard to catch). So now 200 dollars out, I call and all they can do is refund me for my last transaction. Not only that but there was no apologies and everyone that I spoke with acted like I was the crazy one. Not impressed with the company, employees or anything. Liars and thieves.

I have tried to cancel my service with Sirius Radio ever since I bought my 2012 Chevy Cruze. Every time I have tried to cancel they have pressured me into buying another 5 months of service. Today I decided I WOULD NOT renew my subscription. I tried to cancel online at their web site and through a live chat but they don't allow that to happen. You MUST call so you can be subjected to their extremely high pressure sales representative. After I finally convinced them that there was no way I was going to be signing up again, they finally agreed to my cancellation. He gave me the reference number for my call and then tells me I will have to pay $2 because they already sent out a bill for my renewal this morning before I called. REALLY!!! They are going to bill ME for sending out a bill? I couldn't believe my ears. I was never contacted ONCE to remind me that my subscription was going to expire. If I hadn't written it on my calendar, I would not have known to cancel. WARNING!!! BEWARE OF SIRIUS RADIO!!!

I don't know what everybody is complaining about. The service works fine for our family. We have their All Access plan (radio and internet) in one vehicle and the Select plan in the other three. The internet streaming rarely lags. The vehicle radios all work with very few outages. I get one or two outages per month, mainly when I'm on the highway between cities, and they only last a couple of seconds.

We bought our 2011 Mini Cooper used. It came with satellite capability already installed. We have a radio unit at home, but we do not have a radio unit in the car – just the pre-installed solid state chip (or something) in the dashboard. On 10.23.2014 my husband drove to work, listening to The Football Show on channel 94. When he left work 8 hours later, he could not tune on the football show or even find Sirius on his menu. There was no longer a glowing Satellite icon on the Menu display on the dash. My husband called me at work to ask me if I could follow up with Sirius. I had an online chat session with a rep who told me to visit a website to have a refresh signal sent. I visited the website and had a refresh signal sent to the car, using our VIN. Sirius service did not resume in the car.

There are no progressive rock channels. They dedicate other channels to full time springsteen or buffet or elvis but no channel for late 60s-current prog/art or jazz rock bands from the US and Europe. They play mostly pop stuff and even then not much of the deeper album cuts on any channel. Deep Tracks is a pitiful example for listeners who expect more craft in their music, instead of the same old insipid rock and roll.

My new car came with a "free" 3-month subscription. After that time I was offered a good price, we had a few trips planned, so I decided to go with it for a year. I specifically asked that my credit card not be charged for a renewal automatically. I was told it would not. So, I'm paid up for year. Two months before the contract expires I receive a notice saying that my credit card would automatically be charged with a renewal rate at 3x the original amount. I call, get transferred to a "sales specialist" and spend 30 minutes on the phone with a very rude person. I had already decided to cancel, but no matter how many times I said "I don't want to renew, take my credit card off the account", he would dive into another deal, another offer. The price went from $185 down to $44 in 20 minutes, somewhere in there a free month. However, this guy was so atrociously rude that I don't want anything to do with this company. Smarmy and unscrupulous business practices.

The one-year free subscription that came with our car expired and I called to renew. I was quoted a one-year fee of $89 plus taxes, etc. (which were about 20%). I was specifically told that the Howard Stern channels were included in that subscription. When driving later that night, I realized that was not true as the Howard channel didn't work. I called back and was shuffled around multiple times. I asked that the Howard channel be included for the price I was quoted. They said no, I would have to pay to upgrade. No one seemed to care that they lied to me, especially the supervisor I waited about 15 minutes to talk to. He was particularly rude. I got so frustrated that I said to just cancel the subscription. That got me transferred for a fourth or fifth time. The last person I spoke with was actually apologetic and kind. He made it right by agreeing to provide the Howard channel for the original price. I guess the moral of the story is just tell them you want to cancel right away to get to that department where they are actually helpful.

When I purchased a new Kia Optima back in 2011 the car came with 90 days of free SiriusXM service. After the 3 month trial period I subscribed to the service and paid an annual fee of roughly $200 for their full slate of services. At the end of that 12 month period (11/17/12) I called and cancelled the service as I had discovered I was simply not in the car enough to justify paying over $200 a year. Within minutes of my call the service in my automobile stopped. Skip forward two years to October 2014. I received a piece of mail from SiriusXM. I opened it thinking it would be a piece of "we want you back" marketing. To my surprise it was instead a "we are going to charge your credit card for the coming year."

I have been a customer since 2004, and I really like the company for about 5 years. I received a free year of service when I bought my car, and then I opted to pay for a 3-year service while the 2 companies were independent. I then decided to extend my account for another 3 years because at the time the service was affordable and still okay. However, I received a notice in August, 2014 saying that my account would automatically renew. I called to cancel that month. The customer service rep said that I could get a month free. I said that was fine, thinking my account would be canceled after that. Yet I received a statement this month saying I owed for a month's service.

When my subscription was up for renewal on October 1, 2014, I was billed for 3 months at the going rate. I thought I was supposed to call on that date for a renewal rate that I could afford. Instead they renewed me at a much higher rate. I called when I looked at my account on the 1st, and advised that I did not want that rate. As a way to keep me (probably to appease me in hindsight), I was given a credit for a more favorable rate for the 3 month cycle. Today when I looked at my online account, I see that the credit only shortened my subscription to 2 months and 1 week (Oct 2 to Dec 9). I called to find out why the date was for less than 3 months and was told their billing system would not accommodate that rate for the 3 month period. This is a blatant lie by someone at Sirius. I advised this was an insult to my intelligence. Three months for anyone is 10-1-2014 to 1-1-2015. They would not budge and my only option is to cancel my service on the day before automatic renewal (12-8-2014). Very poor service and more importantly this should not be tolerated by the public.

Sirius/XM has been billing me for 2 years on a vehicle that I own, that I never requested service for. I always thought I was paying for my Cadillac, that I DO have service for. They sent me an invoice and I paid it. The invoice never specified what car the service was for. I do not even have a radio in the Dodge. They must look up people from the DMV, see what other cars they own and bill them hoping they will pay. They tricked me into believing I was paying for the Cadillac...and then I notice they charged my credit card....so I called and they said they have been billing me for the Dodge since 2012. I said I don't even have a radio. I never requested service on that vehicle and they said, "Oh well...you have been paying for it." I explained how they scammed me and their answer was still the same..."Sorry ma'am, you are not getting your money back"!!!

A few weeks ago, I noticed a charge on my debit card bank statement that I couldn't recall. I looked closely at the details, and it was from Sirius XM. I have never heard of Sirius XM in my life, so not knowing who they are or what they do, I called my bank to open a fraud report/claim. They suggested that I close my account and told me that the investigation will take anywhere from 10 to 15 business days (and that my new card will arrive in 7 to 10 business days).

I bought a tuner to install in my truck. When I opened the package there was a free 30 day trial offer. With a number of 18447118800 listed as the number to call to activate. I call the number and was told they would not offer the 30 day free trial. Also they told me that the number I called them on was not a working number. Oh well, I guess they prefer to lie than to have a customer.

On 5/6 2014 I called customer no service again because they were still charging me for internet streaming I cancelled 3 months prior. They initiated the refund but 4 months later are still charging my card $4.25 a month. This company has gone downhill since Liberty Media took a huge stake in it. I used to be a big fan... owned 30,000 shares at one time... just bought a new jeep and got a free year and will cancel when the trial is over. Customer service was good at one time when Mel Karmazin ran the company. No wonder their stock price moves very little or at all.

I was contacted by a phone representative from SiriusXM (Davida **) regarding a 6 month promotional package for $30.11. I specifically asked, several times, if the package would have the Howard Stern channel. I explained to Davida that my husband will only listen to Howard Stern. Davida said YES, the package includes the Howard Stern channel, and continued to confirm this multiple times throughout the conversation. Well, guess what? Yep! The Howard Stern channel could not be tuned in on the SiriusXM radio, so I called back and spoke with Laura, ID# ** transferred to Christopher and then transferred again to Angela in the Cancellation and Billing Dept., who stated she could offer me the Howard Stern channel with the "All Access plan for a discounted price of $119.88 + tax". This is clearly a Bait & Switch, Consumer Fraud, Deceptive Practice and extremely deceitful.

I called to cancel the service on my daughter's car. The account was current, so issues there, but she doesn't use it much and I pay the bill. Of course I got the questions about how sorry they were and could I explain why. Since this really isn't that important, I just thanked her but indicated I wanted to cancel the service at the end of the current billing period (Dec 2014). Again, she started with more questions and then pushed me to take an upgraded package at a discount. I explained again I wanted to cancel the service. But did she stop? Of course not... More questions and offers. I then said I was getting tired of this and if she didn't stop and proceed with canceling the service, I would consider canceling my own service as well. So she finally heard me. But still more useless small talk about how great the service is.

Sirius sucks!!! I bought a year sub to it and I'm pretty sure that I've never listened to a show without it cutting out and "acquiring signal" pops up on the screen. And that's when there isn't a single cloud in the sky. Plus, I bought it cause I like Howard Stern and lately he's been doing about 1-2 new episodes a week. The rest are repeats.

WARNING: Don't fall for Sirius streaming. It constantly drops at least 3 to 4 times an hour and if you are listening to news like I do it usually happens just when something important is being reported. You lose the whole gist of the report because you need to log back on and by that time the report has ended. AGAIN WARNING!!! DON'T GET SIRIUS STREAMING - it does NOT work.

I signed up with Sirius back in July 2009. I have paid annually since my service began. Every year they go up quite a bit until I call & they give me a promotional offer... I bought a new car - they messed my bill up & everyone I speak with seems to have a different explanation of when my bill is due & how much it is. 1 told me I was paid up until Jan 2015 - next 1 told me I was past due - next I was paid up until July 2015 - it's like they don't have a clue! I have called a dozen times and it's very frustrating!

This company requires that subscriber agree contractually to automatic renewal of service. This requires that the subscriber notify the company at the end of the subscription period that cancellation of service is requested. If this is not done, billing continues. If the subscriber furnishes a credit card number, renewal is automatic. If not, letters are sent to the subscriber to renew his subscription. Failure to respond results in the subscriber's "unpaid balance" being turned over to a collection agency. Incidentally, requests for renewal do not include a warning that failure to renew will result in this action.

I had two radios set up at different times on one account. By the time my first year with radio #1 ended the card I had used was no longer active - I had to cancel due to loss. Sirius wanted almost $200 for that renewal! I originally paid around $100 for two radios, a year for each. I told them forget it. But they charged card #2 that they had on file from radio #2 setup. So I disputed the charge and canceled the card.

I've asked this company since I have been with them not to automatically renew my service. They did anyway and charged me for it. I had the radio in two vehicles. The company is so greedy for the $22 that they insisted that I pay it even knowing that as a customer, I will no longer use the service. The little boy supervisor that I spoke to said that I should have called them at the end of the contract. Tell them at the beginning of the contract is not enough.

Have had nothing but problems with them. Lose signal. Call to have it reset. Can't find the radio that is in the truck. But they sure could take the money out of the account. Got the runaround for 2.5 hours. Finally last call was not nice. Never again. I'm sure that's what I said last time, but for sure this time.

So our subscription was about to exp. So I call in Aug to see what or if they offer Military discount Nope so okay Then Adam Tells me that he can get me a renewal for 100.13 tax included but to wait till we got closer to the renewal date because we might get a better deal. What a JOKE that was because I was on the phone for an hour with these people and then the person I was talking to Joe places me on hold twice pretending to talk to his supervisor when clearly the he wasn't. And when I asked to speak to the supervisor he kept telling me that I would have to pay 185.50 for the all access radio! He tells me that all he can do is give me 16.00 off and the supervisor tells me all she can do is give me 15.00 WTH??!!! Final transferred to customer care and was told that I would pay 100.13 for the year. THIS PLACE CLEARLY CAN GIVE 2 ** ABOUT CUSTOMER CARE OR YOUR MONEY OH AND WHAT THEY TELL YOU WHAT A JOKE.

First dealing with Sirius: After being unhappy with the cost of the service, I had called to cancel and got sucked into trying a 1 year plan for around $100. I had agreed to only that year and wanted no annual renewal. After about a month, I knew it was a mistake to renew the service, but as I had already paid, I was going to just wait out the year and never buy a package again. But 2 days ago I received an e-mail from Sirius telling me that they had tried to bill my account $192 for another year of the limited radio package! Luckily I had recently changed cards, so the transaction failed. I then called Sirius to understand why this had happened and attempt to resolve it. I wanted to cancel my service and definitely had no intentions of paying that.

So, had been a Sirius customer for multiple years. Dropped contract mid-year due to horrible customer service nightmare. In January, received a bill that indicated a "past due" notice. Since I had paid for a full year's service in advance on my credit card (was not given the option to do monthly payment), the past due notice confused me. Called customer service, explained situation. Was told that they could not see the past due balance in their system and that I did not have a balance due. Gave them my account number from the statement. Customer service rep said that the past due charge would be removed from my billing within 3 weeks. In those same three weeks, I received a text message and email message telling me of the same past due balance. Figured it was going to take that three period of time to work itself out through the system.

I purchased a new Honda Pilot and it had Sirius on it. After the trial period I decided to get and pay for Sirius. At end of the subscription I informed Sirius that I did not want to renew. I then reactive an auto-generated email saying that I owe Sirius for my new subscription. So I call Sirius again and I am told that the Sirius individual did not enter my cancellation correctly, I say to enter it correctly. I then get another message saying that I owe Sirius for the substitution since it was active for one day due that it could be updated as a cancelled subscription. I call them again and tell them to stop his nonsense as I cancelled it before it was over.

So after a trial period expired on a used truck I'd purchased, I contacted Sirius to see if they would duplicate the price my daughter just got on her vehicle; same options, same everything. Took me a full day to get the apps to work properly on my iphone and ipad. Their "advanced" customer support was little help and I waited on hold forever. Three times the price/package changed. Ended up paying more for less channels, etc. and like others no classical channels to speak of which is what I specifically was told I'd get. Today when called back because I was still not able to get the program to play on my ipad (a common issue I found) I was given more stories and account switched twice. Finally cancelled. Called Capital One and they told me they have lots of complaints about them and they blocked all charges! Do not give these guys a debit card. They are trained to lie and tell you you didn't ask for what you know you asked for. What a waste of several hours to be back to zero!

They charged my back account on their own after I told them on several occasions (after countless debits of different amounts on different dates) "DO NOT debit my account anymore, I want a paper bill & I will send you a check". Then they double talk you after you call them on it. I also said "DO NOT combine my 2 accounts" (after the guy suggested it). As soon as I got off the phone I was sent an email saying my accounts had been combined. In this email it said that 1 of the account would have to pay full price. I can imagine how much this would be. These people fast talk you so bad you're asking them why did you do this? And they never answer the question straight up. I still have to call back again about the accounts being combined. They want me to give up & I want to, but then they got me. Again.

The usual 3-month Sirius XM service came with my new car in September 2012. I played the game of cancelling the service, so that I could renew it a week or two later when they came crawling back with a $25/6-month offer or whatever. Each time, I made sure that they didn't automatically renew at the ridiculous higher rate. However, this past spring I forgot to cancel ahead of time. Even though my credit card was not charged, they sent me a bill 2 weeks later than the expiration date, for $7.84. I called them, spoke to people who barely spoke English, and cancelled the contract (even though it had technically already ended). Then they said I was still liable for the $7.84 balance. I asked how could I be liable for services that took place after my contract expired? It was they who continued streaming signal to me. They insisted that continuous billing is in the contract, and I would have to pay it. I replied that I won't pay it, nor will I ever, even if they send me bills in the mail.

I have XM in my truck. The signal is block by trees, buildings all kinds of thing almost more than I actually listen to it. I have Sirius in my car, do not have this problem. I feel I should receive a partial refund as I get partial service.

I purchased a new car that came with a free 3 (three) month subscription to SiriusXM. At the end of the free subscription, I opted to subscribe to a year with 4 (four) free months for $95.00. A good deal I thought. On Sept 8th 2014, 9 (nine) months into my paid subscription I was charged $111.95 for a 6 (six) subscription. SiriusXM says I cancelled my 16 (sixteen) month subscription for a 6 (six) month subscription for $111.95 in March of 2014. This is ridiculous!

This is not a review per se, but a thanks to all who have commented. Yesterday I bought a new car with SiriusXM on a free 3 month trial. I decided to do some investigating to make sure SiriusXM is a company I would want to do business with when the free preview runs out. They are definitely not. I did not like all the confusing fine print on their website, and based upon what I have read here and many other places, they have a horrible customer service model. I would be willing to pay about $5 per month for this service, but what they try to charge and apparently the difficulty with dealing with them is just not worth it. I need to trust companies I give credit card or other billing info to, and I do not think I can trust SiriusXM. So, if there is any wondering if negative reviews can impact customer decision, I am one example of how SiriusXM lost a customer before they ever had this customer.

I purchased a new car, called customer service to cancel remaining 6 months of my contract, then they charged my credit card for the 6 months. They continually dodge the subject when I call them. They are not customer friendly. We will NEVER utilize their services again.

I have Sirius XM radio, it came with a free trial for 1 year with my new car. I renewed last august with a reduced amount offered to me which I believed was for a year. 6 months later I was suddenly charged from my credit card without warning or a bill for another 6 months. Since August they have relentlessly been calling my phone. I answered, I told the woman with a thick accent that I do not want to renew. She told me I owed a balance for a month of service I did not want. She tried to get me to give her a credit card so she could charge me for my final balance. I told her no and they could send me a bill and I would pay by check. She would not listen and kept repeating herself until I hung up.

A year ago, their sales rep called me and offered a promotional sale of $48 per year renewal. I thought it was such a great deal at the time that I bought 2 years worth and was charged $96 plus tax. Just got a call today saying I owe $186 plus tax for another year, claiming I only paid for one year of service last year and not two. After being transferred to their manager and getting nowhere, I promptly called the state attorney general afterwards and made a complaint. This is the company you might/might not own, yet now you are aware again of their ethics and tactics.

After calling back again and speaking with a more helpful rep, they gave me what was promised.

This use to be a good company and they actually had good customer service but what you get now is just simply unbelievable. They will lie and tell you that you have a small "past due" then charge you for the year ahead without your consent to re-subscribing. They call NON-STOP also. They make telemarketers and bill collectors look like amateurs when it comes to harassment.

This company is a fraud. If you use them 1 time they will forever haunt you with scams and lies. The calling and harassing saying you owe money even when you are not using them is over kill. They took $95 out of my account with no warning, receipt, or confirmation email. Usually they send you confirmation # for the purchase. I fought them tooth and nail. They finally gave me back my money. I wasn't using them in the process and still and not. I currently have to fight them to take XM Radio off because they put it back on. Now they will send me a bill and I haven't used them in almost a year. They are horrible. They lie and hang up on you and call you nonstop. Never use them. I'm currently trying to see how I can get this nightmare to stop. It's pure harassment. I even changed my debit card. I'm at my wits end on how to be left alone with their scams.

My 10 year old son has a basic phone (no internet, no texting, no data). He has had the same phone number for about 2 years. For the past few months he has received a call from a 678- number on an almost daily basis. He isn't allowed to answer the phone when it is a number he doesn't know. Each time he brings me the phone, I call back and it is Sirius XM. Yesterday within a minute of the missed call, I dialed them back. After a hold and transfer time of about 10 minutes I finally was able to speak with a very unfriendly representative. I asked that his number be removed from their call list because we have never been a Sirius XM customer. Her response was that I would need to call my cell phone provider and have their phone number blocked!

Sirius Xm needs to be audited by the IRS. Their business practices are shady and they always act clueless and helpless. They can take our credit card info and do whatever is necessary to get more money out of us, but they are unable to make corrections to the account when they are in error. We have never had a 3 month trial end and our new subscription begin without interruption. It never fails that on the day the trial ends, our radio goes to channel 1 and that's it. Then we wind up in endless phone calls trying to get the situation straightened out.

I have been a subscriber since 2005 and always paid my annual subscription via bill rather a charge to my credit card or direct debit. My annual renewal was up on 8/8, but I did not receive a bill until 8/19, and began receiving the daily courtesy calls on 8/21. Today however they overstepped their bounds. Received a second courtesy call from a human (with a thick Canadian accent) asking if I would be continuing with the service. I indicated I intended to, and the caller told me my acct was 18 days past due, asking for a credit card to charge. I told the caller to refer to my first conversation in 2005 and then again last year, that I WOULD NOT provide them with a card number on a cold call by someone I couldn't identify. Also reminded them that Honda is now making their cars' Pandora radio compatible and on trade I would be looking for such a car and would be advising my friends to take a good look at their service not for quality or price, but for the history of unethical business practices the company had, specifically since Sirius bought XM.

Sirius sent me final notice to bring my account up to date. I called them and they told me the amount to pay was $19.34. I gave them my credit card number and they initialized my radio contact. The next morning, I got an overdraft notice from my bank and when I looked into it they (Sirius) had additionally charged my CC $172.85. Do not give Sirius Radio a credit card number. I cancelled my account because of the unauthorized charging to my card. I don't trust them at all.

I purchased a new car in June 2012. With it came Sirius XM radio free for three months. They started bombarding me with calls when the 3 months were up to "sign up" and I finally signed up for one year at a discounted price. However, 6 months later, they charged my credit card AGAIN for 4 times the initial cost and then did it AGAIN 6 months after that. I canceled not only Sirius XM, but I had to cancel my credit card, as they had that information. Now, once again, I have a new car. Free radio for three months. The calls have started again, which I've answered and told them to put me on the no call list....for 3 months now.

Just got off the phone with this company once again for them auto billing on an account that I closed. They did the same thing in the past and I had to get my bank involved to get it fixed. The customer service is a joke and they do not honor their promises. I honestly have no idea how this company can get away with taking people's money on auto billing after the customer refused auto billing and doesn't even have the service. Be careful to watch your credit card statement as they are notorious for doing this and then when you get them on the phone they try to say you were supposed to call again. Now they say they have a system that alerts people - where was that system before. BE CAREFUL with this company!!!

About weeks ago I received letter from SiriusXM offering 3 months of free trial with no cost and no obligations. Letter was signed by Kathy Thomson Chief Marketing Officer. There was phone number provided to call. My car as well as my radio ID were listed there. Today I called provider SiriusXM phone number and was simply told that they can give me 2 months or even better. I should call dealer and ask if dealer can cover charges for my 2 months trial. I explained to SiriusXM rep and his supervisor that I didn't purchase my car from a dealer and received letter from SiriusXM signed by Kathy Thomson. SiriusXM employees could not care less that I was offered 3 months trial and refused the offer. After that I feel that Sirius company has false advertising policies and everybody should be careful before signing up or providing any personal information. I would not feel safe providing my info to them. SiriusXM satellite radio is a simple scam.

Let me start by saying I live in FL, I live in a county, but I don't live in a city. I live way out in the country and have nothing to do with the closest city which is 20 miles away. Now for my story. I as most of you, purchased a new vehicle, that Siriusxm will give you a free subscription for 3 months, then you have the option to continue or not to renew. I decided to renew, gave them a credit card to start service and all was good (I thought). Ater a few billing cycles I started checking my credit statements, and noticed that the dollar amounts that Sirius was charging me were always going up. I called to question it and they tried to explain. And it still didn't make sense.

I sold a car in Feb, 2014 and asked for a refund for the remainder of my subscription. I was told they would send me a check. Today is August 15, a full 5 months later and I'm still waiting. I have respectfully spoken to customer service reps many times and am told every time it'll be another 3-5 days. They are "checking on the status of the check they sent to me on March 4, 2014," which I never received. Although the customer service reps are professional, there are no results. It is only $155, which is hardly worth all the time I've spent on the phone.

I've been a Sirius XM subscriber for about 2 years when it was offered free with my new car. After my free trial ran out, I let it expire. After a few months, they offered me 6 months for $24.99. Which I did. Then, about 2 weeks before the renewal date, I called to renew again and asked for 6 months for $24.99. I was pleasant on the phone and was insistent about renewing with the 6-month plan, and they gave it to me without any hassle at all. So now, when it's time to renew, I'll do the same thing.

My account with SiriusXM Satellite Radio was not working for the past month and I called SiriusXM Satellite Radio 7 times this weekend only to get representatives in the Philippines. They told me they were not able to let me speak to someone in the USA nor could they call me when we got disconnected because they were not allowed. I asked for a direct line to call them on because 5 times I had been disconnected and they were not allowed to do that either. After I was disconnected for the 7th time I decided to cancel my service.

A little over a year ago, I talked to a representative about an offer I had received in the mail. I communicated that if I subscribed, I did not want to be renewed at the end of that year and my credit card charged like it was stated in the fine print of the offers I had received. The representative I talked to assured me he was setting me up on a one year, non-recurring subscription and that my service would be terminated and not renewed at the end of that period, nor would my credit card be charged, and I would not have to call back to cancel the service to make sure I was not charged further.

I bought a new car and activated SiriusXM. At the end of free trial offer, I received a special subscription offer for $29.94 for 6 months or $99 for 12 months. After going online to sign up, there was no such offer, so I signed on to chat with representative who said he could assist me. After setting up, Howard tells me the cost is now $127.75 for 12 months. I said it's supposed to be $99. He then informs me that there is an additional $12.38 US music royalty fee, tax of $14.37 plus a $2.00 invoice fee. When I asked how he came up with the amount for, tax he told me it was dependent on the state and city taxes. I told him I live in FL where our tax rate is 6% and there is no city tax. His reply is that the system is automated and it would not be possible to lower the price. 12.9% tax!

I received my bill on about July 24, 2014, put it in the mail the following Tuesday. They started calling me Tuesday 2 times a day for the next 4-5 days. I spoke to them 3 times. They were demanding that I make an electronic payment. They received the check on Aug 4th, 2014. They stopped calling. Then I get a bill on Aug 8th for $2 more than the original bill. Upon calling customer service, I was told the $ was due July 1st but they don't send the bill out until they don't receive their money. And the phone calls are just Courtesy calls. She did take off the $2 charge for the rebill fee. But she was rude and told me I needed to remember that my bill is due every three months or they will call and harass me again. Because they don't send invoices out prior to the due date. I think this is shoddy business practice. Attached are photos showing the calls received on my cell phone. The (504) area code is the calls received from Sirius XM. I also received calls at work.

I looked closely at my Sirius/XM billing statement, and noticed for the first time that they are overcharging for taxes. Florida's state sales tax is 6% and my city has no sales tax. Sirius/XM is charging me 8% state tax and 5% city tax.

Responded to an email offer for an XM radio (and the account needed) for a "great value" reconditioned XM radio for $9.95. I know, what could I expect? Well a bit more than I got. The radio refused to receive a sat signal - either a bad antenna, or a bad connector, or a poor job at reconditioning. This on first hook up 20 minutes after UPS delivered this gem. I spent almost 2 full hours on the phone with tech support in the Philippines after which they finally agreed the unit was defective. Then went through the hoops of getting the subscription canceled and arranging to return the defective radio. Then came the whammy. On the back of the Sirius printed, ready to use repair label, was the notice that I would have to pay for shipping to return the junk device. After another hour on the phone they announce that reconditioned radios are the responsibility of the customer to finance the shipping to return a defective (for the second time, or who knows how many?) unit. Well, the bad part is I can afford to eat the $10 and keep this garbage.

We just bought a used car with a SiriusXM Radio. It came with a promo of some free listening. I found classical 75 and signed up for a year right away. Now it is gone. I grew up listening to virtually ALL the pieces played on the pops station. I see you merged it with channel 76, but most of that is NOT the Pops. If I had known you were going to do this change, I never would have subscribed for a year. I read the other comments about this and feel you did us all old timers a great disservice. Please bring it back or you WILL lose a lot of subscribers, believe me.

3 bills received in the last 2 weeks. The first bill says I am past due and need to pay $180+ dollars. The next bill comes and it says I owe $23 and the billing period ends 5/2015. I go online to pay. The website says I owe $28 ($5 late fee). I pay it. I get a bill 3 days later that says I am late paying and I owe $160. Somebody needs to put together a class action lawsuit against these people.

XM has dropped Channel 75 Classical Pops from the channel lineup for in-car listening. I am more than disappointed... I am ANGRY that they changed the deal after they got my money, removing the #1 reason I agreed to subscribe in the first place. I will not renew, and I will join the chorus of disappointed customers warning others.

I sent an email to Sirius/XM and also followed up with a phone call to voice my displeasure with them removing 1 of only 2 Classical Music Stations. I was told that they had to do this to make room for another station. I find this hard to understand for such a popular type of music that only 1 station should suffice for its listeners, and also a shareholder. When I see that they have created an individual station for Rock bands such as Pink Floyd (a favorite group of mine) and also the Grateful Dead in addition to 15 plus Rock Stations and now only 1 channel for Classical.

Except for a few oldie stations and Bluegrass, there WAS only one ray of culture on and that was channel 75 Pop Classics. What a wonderful channel while driving down the road. Channel 76 is okay when you are lounging but the short classic selections hit the spot. I like Country/Western but there are enough and you do not need to add another. We are now considering not renewing. PLEASE, a drum roll and trumpet voluntary for the Pop Classics!

Finally got the service cancelled. I had to get transferred to a specialist who tried to "save me" as an account, and promised me future invoice billing, but changed the offer in the phone call. In the end, I got it cancelled (I hope) - and got my cancellation numbers - but it took a half an hour of transfers, and holds to do it. This was a very unpleasant experience.

Without warning, Sirius XM radio decided to cancel one of only two, classical music stations, in addition to the one opera station. There are many rock and roll, country, talk and many others. But now, ONLY one classical music. This is a travesty. They say it is to accommodate varying needs. Really??????

Movement of Lifetime from Sirius to XM. Called the help center - cut-off a few times, transferred to new car (how was I to know it was an XM as says SiriusXM?) ... Lost Howard - called, cut off - then informed that on XM it is $4 per month! Lets see, you pay up front - everything is branded SiriusXM - no way to tell if Sirius or XM than they nail you with added fees! Try to complain - that gets you no where....not a great way to run a business....

Background: I've been an XM Radio "3 yr pay in advance" customer for 9 years. The original 3 yr pkg purchased in 2005 included both Satellite & Internet Radio at $9.99 per month with no music royalty fee (~$360 for 3 yrs). I was promised those 2 services for as long as I was a paid XM subscriber (even with they were to be later separated as they were in 2008). The 3 yr pkg I purchased in 2011 was $444.81 which included a royalty fee. The Aug 2014 3 yr pkg now cost $522.78 which is a 17.53% increase over the 2011 price. The point is that I've been a superb customer for over a decade, paying my bills in advance and accepting huge price increases (>>>Inflation rate) for over 9 years!

For classical music listeners, July 17th came as a shock: SiriusXM Pops suddenly went dark. It was one of the few channels I listened to, preferring to stay away from the flatulence-driven extremes of the rest of the SiriusXM lineup (i.e. Howard Stern). The official explanation was a typical example of duplicitous corporate marketing shysterism: "Nothing motivates us more than our listeners," crooned the press release. "The changes we made on July 17th help us bring listeners like you the very best programming around." Yeah, right. Then what happened to classical music on SiriusXM?

I previously signed up for SiriusXM with the internet radio app. I believe the charge was like $150 for both for a year. Then after a year, it automatically renewed, which was fine. However, they charged $35 MORE and dropped off the internet radio app. Such much for customer loyalty. I would think that a service company would like their customers keep their current level of service. And then when I asked about it, I got... well last year was a special offer. OK... so just like many other service companies, you only get a good deal if you are a NEW customer. Current customers get screwed. Thanks Sirius. At least Directv keeps your price the same with good customer service and will upgrade you whenever possible.

We received a letter to try a free 2 month trial of Sirius. It stated no credit card needed. That was the only reason I responded, as I have seen many complaints of automatic billing and charges exceeding those quoted. They were true to their word and did not ask for a credit card. I would have hung up if they did. However, the "Now you can enjoy 140 channels for the next two months, including commercial free music, every NFL game, etc. etc." We got ONE station. It was a near constant commercial for Howard Stern and those other 140 stations we were NOT getting, mixed in with some truly awful contemporary "music". That was it. None of the other stations worked.

Signed up for 6 months for 24.99. Told them I didn't want automatic renewal at end of 6 months. Received call two weeks ago saying that my subscription was up on the 18th of July and would I like to renew my service. I responded, "No, not at this time." I was offered a rate of 49.99 for 6 months or special pricing on one of their live sports channels. I said, "No, not interested, as I got hurt at work and I'm on disability; I have a fixed income." He said, "I will make a note," and thanked me for my time.

What are you thinking??? You dropped the station I REALLY liked and played all the time. I have three subscriptions and am upset, disappointed, dazed, dumbfounded, shocked, knocked-for-a-loop, out of control angry at whomever made the decision to drop POPS from your line-up. PLEASE- drop some other station; don't drop POPS LIGHT CLASSICAL. I am out of sorts - to say the least.

After many years of using SiriusXM, I have finally given up trying to maintain a stable signal. The antenna sits on top of the bookshelf and is never moved. It goes from 4 bars to 1 to none all the time. Some days it works great and tonight, clear skies and nada, zilch, no signal. I changed cables, antenna, etc. When I buy a new car, I will not purchase one with a SiriusXM option as it is a waste of money. I can stream music from my cell phone with better results. What a waste of money. I relegated my equipment to the used computer parts bin in my house. It is easier and cheaper to stream music with my cell phone.

Same problem as others. Sirius has untrained customer reps and fictitious pricing. Why offer 90 days free to prospective customers, then notify them when 45 days has passed and their trial isn't working, and finally irritate the heck out of prospective clients by repeating excuses about the car dealer and "your 90 day free trial (which was activated for the first time today) expires in 45 days on Sept 2nd? Lousy customer service, lousy billing and bait and switch prices. Nuff said?

I cancelled my service awhile back. They sent me a special it was like $30 for 6 months to get me back. When I agreed for the $30 charge they ended up charging me 250 or so (charged me for a year subscription). When I contacted them customer service was horrible and I had to go through 4 different representatives. It took them 4 days to refund my money. During this time I had cancelled any further service with them.

I love, love, love my SiriusXM and am a big Howard Stern Fan. I have had 2 radio subscriptions since he started in 2006. I dread the yearly call I have to make to discuss the plan. As expected, I got someone with poor English. I was transferred and expressed my concerns of the dramatic increase in fees (now over $400/yr) and asked that they compare to last year. After much frustration on both of our ends, I cancelled all services. I will really miss Coffeehouse and Howard Stern music but with the customer service reps in place, I cannot pay that large amount for services.

I had a 6 months subscription to their premier package at $38.00 for 6 months. When I got this in December 2013, I specifically asked them to send me an invoice for the next renewal period as I don't want to be surprised with a charge in 6 months. Cheryl told me that she would make sure I get an invoice before it gets renewed. Guess what? I got my credit card bill on July 12, 2014 and there was a charge of $119.29 from Sirius FM. And no, I did not get an invoice for this! When I called them today, they are telling me that it is a premier package price for 6 months. I asked who authorized it and the answer was that it gets automatically renewed. Of course, they told me that there was no record of my request from 2013. They tried to tell me that they can give me a special deal to renew it for $49.00 for 6 months if I want to continue. I told them I don't want to do business with them as they are unethical. They are preying on customers hoping they don't check their credit card bills.

Found out I had SiriusXM on a 3 month trial in the mail. I purchased a new car and was not told about this so I called SiriusXM and told them I would like to take advantage of this offer and try it out. I have not had a signal from Sirius so I called technical support and had them resend the signal and was told the radio wasn't active so he activated it for me. Once the radio was working I asked when my three months would end and was told it wouldn't be three month but a month and a half as the dealer activated my radio. Funny, I thought the tech guy just did that! I asked him to adjust the date so I could take advantage of the three month trial - nope wouldn't do it.

My husband bought a truck that is satellite radio equipped and my mom purchased him 6 months of service for his birthday and declined the auto renewal. The end of the six months was nearing and they contacted my husband via phone to offer a special renewal rate of $30 for 6 more months, he accepted and provided our credit card information to continue the service. One month later my mom has $108 charge on her card and they have charged mine as well, she calls them to have her card credited, today the service was shut off in our vehicle. I called Sirius regarding the issue and spent over one hour on the phone trying to sort this out! They wanted to mail me a refund check with my mom's money instead of issuing her a credit and were unable to even find my payment, I was asked the same questions over, and over, and over, and over again.

Someone else was using my credit card to pay for their SiriusXM subscription. I found out when SiriusXM called to tell me my credit card on file had expired on my Buick, which was a surprise because I don't drive a Buick. Come to find out, someone had charged over $400. When I went through the process of getting a refund, SiriusXM gave me the total runaround, saying they would escalate the situation and get back to me in 7-10 business days. IT'S BEEN OVER 7 MONTHS and the situation still isn't resolved. They continue to give me the same, tired excuses.

I recently bought a 2014 Hyundai Sonata before I had a 2013 Sonata. I have been called EVERYDAY since I bought my first car. Sometimes at 8:30 at night. I have stated on numerous times TAKE ME OFF THE CALL LIST, yet I still get called. I asked to be transferred to a manger and she repeated her self that it takes 5-7 days to be removed, it's been 3 months REALLY... I have never been called so many times about a product I don't want because I simply don't use it. I mentioned to "Brenda" the "manager" and like I said she brushed me off. Basically, I told her I would not be happy if someone calls again. I am in sales myself and if someone tells you no, IT MEANS NO especially after 3 months of the same question. NO.

I can't believe this company! A year ago I bought a new car stereo with a free three month subscription. One day some of the "premium" channels went missing. I called and got them reset for "free" only to find a $33 charge for them the next day. I didn't renew. A year later, my wife bought a new car and I transferred the remainder of her subscription to my radio, only to get a $17 charge for this transfer. I called and said I did not authorize this, nor was anybody told. XM was quite unapologetic and said this is a "transfer fee."

Upon reviewing my online credit card charges, I was shocked to see a charge from XM Canada on June 24th for $334.13. This was concerning as my subscription according to a telephone discussion with XM Canada on March 24th of this year confirmed that my subscription ended on January 17, 2015. I had purchased a new car in March of this year and it came with three months of free use which lengthened my subscription from the original date of October 17, 2014. Again all this was all confirmed during that telephone conversation. Of course, there are no confirming emails or letters provided to verify that any such conversation took place. You just have to trust what the person tells you.

When I signed up, I expressly asked about changing my account to another radio, and was told I could do this free of charge. Just go online and make the switch, no big deal! Of course, that's not how it worked out. When I tried to switch radios, Sirius tried to charge me $15. The results:

I purchased a used car equipped with satellite radio which I have never used. They started calling my home 3 times a day. I called them to tell them I was not interested, they kept calling 3 times a day. I have called them 3 times to ask them to stop.

Fraudulent charges for service that was never requested. These criminals need some jail time. If you have an account CANCEL it. They will likely keep charging you though. If you gave them a credit card, CANCEL the card, as they will charge your card without any authorization from you.

I renewed my Sirius for my car. I got the 'Mostly Music' package. My subscription is for one year and started on 5/04/14. When I check my account online it tells me that my subscription ends 04/05/15 which is not 1 year but 11 months. I called Sirius to confirm, thinking that I would be billed again on 05/04/14 but they said no that they had to 'align' my account and I would be billed one 04/05/15. This is not a 1-year subscription by my account... I have spoke to them numerous times about this and have gotten nowhere.

Of course, I was surprised by the first subscription auto renewal just like many of you here. I never granted consent for an automatically renewed subscription. I felt trapped and thought I had to pay the yearly fee one more time. I called SiriusXM well (at least 2 months) prior to the next renewal date to request cancellation upon the end of the subscription for the current year. The rep told me I called too early and had to call within one month of the end of the subscription term. I never received an invoice in the mail so I missed the deadline by 7 days. I would have missed it by more, but they called me to ask if I received the renewal invoice. I still have not received it.

IN 2009, I signed up for an XM lifetime subscription and was told I could transfer my subscription (3) times to a used or new vehicle that I purchase in my lifetime with a transfer charge of $75.00. When I called to get my subscription transferred to my new vehicle (supervisor) on the other end, told me they would not transfer my subscription because the vehicle had to have been stolen or crashed. I paid $576.18 for the lifetime and now I am being told it is not what they told me in 2009. The website clearly said I could transfer my subscription to new vehicles.

We wanted to renew our subscription and went online to find deals we may use. We found a SiriusXM promo code on the reputable website RetailMeNot, where literally hundreds shown to have successfully used it yet SiriusXM claimed they have never heard of this website. So I ask for any current specials, was again told "NO, no specials". Asked if there would be any specials coming up later in the month they may be aware of. "NO, no specials". So I ask, "why are you being so difficult to work with? This is clearly a usable promo code but beside that, you haven't given anything besides 'NO'?" He replies, "What can I say ma'am, you cannot believe everything you read online and we are not offering any specials". "Then you're saying you don't want our business, is that it"? "If that is your choice ma'am, we are very sorry you want to cancel". Good enough for me. SiriusXM, in this digital world of options, will not be around long.

I purchased a used car that supposedly had a few months left on a SiriusXM subscription. I never activated the account in my car, I tossed the sales offer letters in the trash and I told a sales rep who called me that I was not interested in a subscription for myself. Once the subscription period expired, the phone calls have continued unabated, sometimes every single day. No matter how many times family members told the caller that I'm not even there during the day, they continued to call. I finally reached Sirius customer support and have asked to be placed on a Do Not Call list. I have my fingers crossed that this will actually block them.

After 40 + min on phone with rep I was to receive a portable radio in the mail. I never received this and when I called to tell them, I was charged for service. I didn't know this and so late charges and invoice fees were also added. Today, after more than one hour online chat with service reps "losing connection" including the supervisor, I was finally told what the outstanding charges were for. This is the most ridiculous company to deal with. They rarely follow through on what they say they are going to do including canceling subscriptions when cars are sold, etc. I will be canceling when my already paid subscription is up. I love the service and will miss Doctor Radio but cannot deal with the worst customer service I have ever encountered!

I think DJs suck anyway, but regardless, I am complaining about that daft DJ Steph on the Jam On station. I swear that I heard her say satanic stuff under her breath on the air, it was actually derogatory of native Americans... That type of thing brings bad things to fruition, shame on her. BOOOOOOOO!

I received an email from Siriusxm because I was a "Valued Current Customer". The offer was for current customers only. Get a Stratus 6 radio and kit (current value $59.99) plus 3 months of free service and activation (current value ($49.96) all for $39.99 a savings of over $70.00. Great deal eh??? I choose to accept the offer with an actual price of $61.00 not the $39.00. My mistake for sure!! 2 weeks later, Home Hardware in their weekly flyer Ending June 14th 2014, has the very same offer for an actual total of $29.97???.

I have had various radios with XM, then Sirius/XM, since they started. Recently I received a bill for >$600 with no explanation. Just send us a lot of money right now. This is what I wrote in to Sirius/XM customer service:

I had a lifetime subscription and they will not honor this. Their customer service is AWFUL. It should be called Circus radio. They lie, lie, lie, change stories and policies - every person you talk with. I will not continue to pay for awful service. Love the radio. Hate the customer service.

When I bought my new car, I had a free 3-month trial of Sirius XM. I decided not to subscribe because I really didn't use it that much. Since then, I have been bombarded with calls from "vehicle processing service" who are really selling a Sirius subscription. I have asked repeatedly for them to not call me. Now they are on call block, so I will get some relief. No way, and I mean, NO WAY, would I ever subscribe!

When I bought my car it came with a 1 month free trial. They sent me a letter in the mail, very basic, no long disclose on my right or their rights, policies or contract, just a simple paper with 3 options: 3 months, 6 months or 1 year. I chose the year plan. I paid, they accepted my check and all was fine from November till now.

SIRIUS XM made an unauthorized withdrawal from my account. They acknowledged wrongdoing, but 6 months later have yet to issue a refund. They have a different excuse every time I call. They owe me $388. HORRIBLE.

I called today, May 28th, 2014 because my free trial was coming to an end and I'm disabled and have had them in every car I ever owned only because they always gave me a great rate because I was disabled. I spoke to two reps at Sirius XM who both could care less that I was disabled and on a limited income and the best they said they could do is $15.00 a month ... That's not even for All the channels... This company has really lost its touch with customers and could care less about customers who are disabled and would like to enjoy this service but they make their prices so high and won't cut you a deal at all to make that possible. Shame on this company and when I told them I was disabled, all they said was sorry, this is the price and we aren't budging... Now I know why their stock is In the toilet ... Such a shame. They used to be such a good company and now they are going downhill. Now I know why everyone I know who used to have them no longer does. Instead they use free services now ... Well XM, I give you 0 stars for customer service and not caring about keeping customers who have been with you for years ... SHAME ON YOU XM. Karma is gonna get you!!!!

Remember AOL? Remember what happened? This is the path for SiriusXM. I was just on the phone as my service was renewed at an upgraded rate. Getting this straightened out was a nightmare and I doubt I will see the credit since the person (from overseas) who was reading a script kept saying, "Your card will be charged..." even though I have already overpaid and should be getting a credit. I am so ready to cancel as I now realize they are still overcharging me but I do not have the patience right now to go though this again. Will probable cancel once I calm down. This is despicable service - they really lie - I ask is this the lowest service available? Yes - and then after they realize you will drop the service, they offer you a lower level service. Shame on you. Now will tweet, post on FB, Google+ and anywhere else to spread the word.

I recently purchased a new radio for my vehicle to replace a Sirius Sportster, 9 year old. Installed the new system and paid a $15 fee to transfer my old account to the new radio. Turns out my radio, although it says Sirius/XM ready, was only for XM. I ended up losing channels that I have had for 9 years. I could regain those channels if I paid an upgrade fee. After trying to solve this via their online chat I was redirected to an on call supervisor... Ryan I believe. He understood, explained the reason for the changes but not only honored my original account but upgraded me to premium... I have every channel. He also gave me free access to the Sirius online internet listening for my trouble. Outstanding customer service. Couldn't be happier. Thank you, Sirius/XM.

Here is my recent experience with Sirius XM call to customer service:

I have similar experience with Sirius XM. They charged me $101.18 without notice claiming it was an auto renewal also. I wished I would have researched this company before doing business with them. I'm waiting for my refund now. I have received no notice from the company regarding this upcoming charge. My radio was on the preview channel when I used my car several days ago so I thought that my paid period was up. I had not planned to renew it. When I spoke to the accounting department, she asked me if I still had a car I never have owned! They also showed my current car. The charges they put on my account put in overdraft. So it cost me the overdraft fee also. I will update my complaint, hopefully after they refund my $101.18.

Upon using up my free Sirius subscription on my new Toyota I was contacted by Sirius and offered six months for $35. I was assured that my subscription would not automatically renew. It renewed a few weeks ago while I was traveling. When I called to cancel I was informed that I could only cancel if I agreed to six more months at $5 per month. In that case ONLY, I could get a partial refund of $41. I immediately sent a written protest which effectively said, Sorry.

End of March 2014, renewed contract & paid with MasterCard while on phone. May 1, 2014, received call from local number with no message. Upon calling number back, claimed to be SiriusXM Radio & that I hadn't paid. I called 800 # to verify call and customer service and then supervisor stated I was paying by invoice. I stated concern that not only did I want to verify with bank that charges hadn't gone through but what did employee do with my MasterCard information. Am I the victim of identity theft? No fraud unit & had to keep stressing that I wanted this investigated. Cancelled my account with them.

I had to cancel my subscription 3 times. You should be able to cancel via web, but you have to listen to a barely coherent sales pitch BEFORE you can cancel. The first time they simply refused to cancel it. This is a poorly run, even sketchy company.

I am horribly disappointed with the customer service telephone service. I call repeatedly just to get someone who speaks clearly to help me. I bought a new car about 9 months ago, and it came with 6 months of service. I loved the radio, and renewed the radio for 6 months, and purchased a second radio at a special price from them for my husband's car. My husband traded in his car this week, and his new car came with a radio and 1 year of service. I called last week to question the amount of my renewal - it seemed extraordinarily high.

A customer for 15 years. Shut it off last week. (4 accounts) Every single time I call in, my account would be messed up by the time I was finished. Multiple calls to clear up the problem. Tired of this happening. Decided that Pandora was easier and cheaper. I'm DONE with SiriusXM!!!!

I had accepted a deal for 6 months of the service. I did not authorize automatic renewal. In fact I purposely told them to remove my credit card from their system when I accepted the reduced cost deal to avoid any issues. I received a bill for the next year which I did not pay because I was not interested in extending the service. I received a follow up bill shortly thereafter for $25.09. On close examination, they are still charging me! I go to the web site to view my account and see an additional $5.00 charge tacked on as a late fee (apparently for the bill I just received). I called to cancel and after listening to offer after offer, finally obtained a cancellation number. They tell me I still owe the $30.09. I figure I would just pay the unwarranted charge and end the matter without a prolonged battle.

We have two subscriptions, one mobile radio and one truck radio. They overcharged us for the mobile and with the merger of these two entities; after 4 phone calls with a supervisor the first time, he explained the balance was to be applied to the truck radio to extend the service by one year to make up for the error. Instead 3 months later they cut the truck service (based on an initial promo) and I made 6 more phone calls totaling 3 hours to try and straighten this out only to be disconnected. Apparently, the left hand still does not know what the right hand is doing. Consequently, we have cancelled all subscriptions. If a company this large cannot understand its own billing system and if they cannot provide one customer service rep who speaks English, then they are not a company worth doing business with in our view.

I had a three year contract with XM Radio that was paid in full. When I traded my car in XM Radio, canceled my account and made me get a contract at a higher rate. They said they credited my OLD Credit Card for the refund, but I haven't had that Credit Card for over a year. TOTAL CROOKS.

I have two radios on XM/Sirius Radio. One is my car registered in my name and the other is my boyfriend registered in his name. This is the only company I am doing business with that would have any connection to his truck. I receive phone call after phone call from telemarketing companies trying to sell me an extended warranty for my 2011 Avalanche!!!! Hmmm I wonder who sold customer data?? If I could sue Sirius for the harassing calls I get I would. Frustrates me!!

I had an XM account. I stayed with them when they merged. I've been a customer for a long time. When my radio failed last year (October?), I called customer service. A very strong-accented woman told me not to worry, they would send me a free radio, but I had to subscribe. I said I had prepaid my account for two years. Yes she said but I would have to pay for one month. It all sounded nuts to me, but I said okay. Radio arrived without boom-box or speakers. I called and a heavily-accented man told me he could get me a different radio WITH free boom-box. I think he wanted to charge me for another month, but I told him I had just paid. Everything would be free, he said, no charge. I did not approve any charges.

After 3.5 months and 15 phone calls I did receive my refund via my new credit card! Alas!

I tried siriusxm for 3 months, and when the trial period ended, I decided it wasn't worth the value, and didn't renew my subscription. Siriusxm called me DAILY to get me to renew, which felt completely invasive and disrespectful. When I finally was able to get off their phone list, I still received weekly promotional mailings, which as an environmentalist, feels irresponsible and unnecessary. As a customer, I value respect, and I am capable of calling a company myself if I would like their service. Siriusxm's continued mail harassment caused me to call the company one more time, when I had to be transferred between two customer service representatives who sounded like machine recordings and not real humans, and who continued to assume that I was calling to renew my subscription, and wouldn't listen to my actual request of being taken off all mailing lists. To add insult to injury, they then wished me a happy religious holiday not a part of my belief system, which added to the insensitivity. These marketing attempts served not to attract me, but to make me distrust siriusxm and feel confident in my original decision not to continue service with them.

I bought a 2014 Subaru Outback with satellite radio installed and activated with a free 3-month trial. The date of purchase was in December but man, have I received a lot of mail, including emails, and recently phone calls from Sirius trying to get me to subscribe. I've had one phone call from the company, high pressure sales, reading off a script saying they could give me a rate of $29.99 (I think it was) for six months. I said no. He asked what was my reason. I said I didn't have one! That threw him off, but really people, I NEVER gave Sirius my cell phone number or email address!

I bought a car in May and got a 3 month "free" subscription to Sirius Radio. Days after, I started receiving a lot of marketing materials from Sirius. I had no intention of renewing the subscription. My husband liked it so one day he talked to them and they said we could get a great discount... if we picked up an additional year. I called later and for a good price, I extended for a year. I was bothered that I did not receive any type of contract with the dates on it. I refused to give them my credit card, I paid by check. The person I spoke to (which I taped) agreed with whatever I said. There was no mention that this was an ongoing contract and would be auto renewed at the end of the year.

I had gotten a free month to try the product and service. I had it 2 weeks and it stopped working. I called the customer service number. This person informed me I needed to go to the car dealer and have something done in order to activate the radio again. I at this time told this customer service agent I didn't like the service and did not want anything to do with this company. A month later I received a bill. I called immediately explaining I never had the service. Again customer service promised they would close the account and cancel any monies, since there never was service. This continued 2 more months bills for service I never had. Each time being promised to close the account and wipe away the bill. To date they still lie to me on the phone.

Be very careful when making a deal with Sirius Radio!!! I'm as green as the next guy, but make sure you get a paper bill sent to you and pay it the old fashioned way. If not, you'll be sorry... I made a deal a few years ago with Sirius for approx $20.00 ish a year. That seemed kinda fair. I could only get that deal if I used my cc over the phone. That made me a little nervous, but I figured, every one does it. After the first year, they charged me $51.00 every three months for the next two or so years. That come to $400 ish for two years. I make a bunch of purchases on my cc a month, and those charges slip by... I thought I was paying $40.00 for two years. I was really paying $400.00. That's a big difference. They are absolutely scamming people. I never gave them auth. to take that money from me... I learned a big lesson. Stay away from these people.... They should be prosecuted. Someone should file a class action lawsuit against them for overcharging people.

I've had Sirius for ten years without a problem because I never bought a radio from them except the original. Last September I did buy a radio. They automatically assumed it was installed and an additional radio. They have been double billing me for a radio I've never installed since then and will only give me a credit back 30 days.

After having recurring annual billing with Sirius radio, I called and cancelled subscription over two weeks prior to recurring payment. Agent was so busy trying to continue service that the payment was deducted from my account anyways. Now it's going to take 7-10 days to return leaving me short to take care of my other obligations.

We have also experienced the same problems (see Mar 25, 2014 complaints), with Sirius Radio replacing Ch 4 (music of the 30s & 40s) with "Billy Joel Radio", for a period equaling one quarter of our subscription period. No prior warning and NO compensation offered because of this change! Our other complaint is the "Old Time Radio", channel No. 82, repeats (rotates) the same few new programs for the week, excessively, all week long and a lot of these shows are repeats from months before!! When we complained to the show's host "Greg Bell" we were told that "Sirius Radio doesn't want us to listen to the same channel all the time"!! We feel that Sirius Radio is discriminating against senior citizens and have now canceled our home subscription and also canceled our new car order which we had ordered equipped with "Sirius Everything" (all Sirius satellite services)!

Several times I have opted out of Sirius Satellite radio. I bought my current vehicle, a Toyota in late 2012. Since then naturally, I program stations I like and want on my radio. I drive a lot in my job and it's a little difficult and dangerous to try to reset preferred stations on Houston freeways. Then every once in a while I am driving along and WTF, Sirius satellite Radio has interjected itself and co-opted stations on my radio, pretty much cancelling my preset stations and putting their annoying ** on there. Then I have to reset the whole thing. I even called them once and I was told that in their vast generosity I was not being charged for their presence on my radio. Get off, stay off. I don't want you. I don't need you. Go bother someone else. What does it take?

In 2012, I was contacted by Sirius with a special for 3 months. I told them at that time that when the special was over they needed to cancel, but instead Sirius continued to bill my bank card until my bank issued a new card and the Sirius charges would not go through. Sirius refuses to refund my money (over $278), but they are offering me 6 months of free programming. I think this is just another ploy to get my bank card number and bill me for more unauthorized transactions.

I have been a subscriber to Sirius XM Radio for approximately 8 years, having accounts for 2 vehicles and an in-home subscription. I pay nearly $900 annually for these satellite radio subscriptions. I thoroughly enjoy 40's music and throughout the years have been able to listen to this music via Sirius XM radio on channel 4. Recently Sirius XM changed their programming (without prior notification) and this 40's music is no longer available. When I contacted customer service regarding the change, I was told I could purchase an online radio subscription for an additional $4/month and this is the only way I could continue listing to 40's music through Sirius XM.

Sirius XM is a horrible company. Their employees are pretty stupid. After being told by several people that I would get my overdraft fees paid if I faxed over a copy of my bank statement proving them now all of a sudden I am informed that no, I will not. I got 5 fees that totaled $175.00 which like many other Americans I live pay check to pay check and cannot afford to just throw that money away. I argued with corporate for almost an hour for nothing. Even though I was assured that it would be paid, they are refusing to do it.... Needless to say, I canceled and want nothing to do with them. They are a horrible and dishonest company. Don't waste your time, money or energy. They SUCK!!!!!!!!!!! I will tell everyone i know not to and have written to the Better Business Bureau and they still are not budging. I have cried to them but they do not care. I'd hate to see someone else be lied to and cheated the way I was. WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!! HORRIBLE DISHONEST AND IMPROPERLY TRAINED WORKERS.

My new car came with the usual 3 month XM trial. Which has been started. The next day, after carefully reading the window sticker, I saw that the 2 LT Package I bought on the car includes an "ADDITIONAL 9 MONTHS XM RADIO." I spoke with XM's call center in the Philippines today and no one there had ever heard of the offer, and absolutely refused to honor the window sticker. If the issue is not straightened out, then if I continue XM beyond the three months, I will be paying TWICE for the same service - once in the price of the car, again when they bill me beyond the 3-month trial. It could be called FRAUD.

I purchased a Chevy Cruz which came with free SiriusXM for 3 months. When the 3 months expired I declined several of their offers to purchase a plan to keep Sirius radio on my vehicle. I began noticing at different times of the day that I was unable to listen to any of the regular radio channels that come free on my car radio, I was however able to listen to the SiriusXM pre-view channel clearly. This happens in the early morning when I'm driving to work, however when I get in the car to drive home, my radio works perfectly fine.

Before calling Sirius customer service for a renewal, I read a number of online complaints. I was surprised at the problems people are having with this company. In November 2013, after trading cars and getting three months free service, I was given a credit for what I had paid for the previous service. After the introductory offer expired, I was sent an invoice for the new service. I explained that I didn't want any sports or talk shows, only music. I was given a rate of $62.17 for the year. I was pleasantly surprised to receive such good service. I have, I don't have to post a retraction here.

Twice they have automatically renewed my service and charged my credit card a higher rate, after promising not to do that and to send me an invoice when my subscription expired. The first time it happened, I let them talk me into renewing, after reassuring me over and over that I would not be automatically renewed/charged again. When they didn't do as promised, and YET AGAIN renewed me with no notice at a higher rate, I called and after having to be transferred to several people, managed to cancel my service and get a refund. Now they are calling my home phone every day with a recorded message!!!!!! I reported them to the 'do not call' service and Michigan Atty. General. If we all do that, maybe they will learn something. I am also going to complain to the dealership where I bought the car that came with SiriusXM preinstalled! I want to blank out the button on my radio that says Sirius......it's a continual reminder of how awful they are.

This company is loaded with bait and switch lies. In January I responded to a 5 months for $20.00 rate. In one month they cut me off, I called in to ask what happened. I was told by the agent that I needed to pay another $24.00 to reconnect and I would get a $19.00 refund. I have never got the refund, and was told by another agent that I would get my full refunds by March 26, 2014. I will be waiting. I will never do business with this company again! I like the music, but dealing with the company is a real pain. I plan to write a letter to the AG of my state.

My time for renewal came up (and I admit it passed me by, due to being very sick with the flu). But I was also under the impression, I had to give my permission to renew this. OK, so IF I was in error, I think what your billing department did was totally unjust. First of all, I am a single 72 year old on limited income. When I renewed my service on 15 Aug 2013, it was $4.17 per month, plus taxes (or $28.11 for six (6) months). Upon this auto renewal I was charged $101.18 which was brought to my attention upon receiving my Discover card bill. I called and explained to see if (after being loyal for several years) if Sirius could make a fair and just adjustment. Also, I requested that my credit card number be removed from your files. The first person assured me she could not do anything and asked if she could transfer me to billing, as they SURELY would help me. She was very understanding.

lynx sxi1 radio - Bought this radio January of 2013. Best model they sell over $200.00. The radio would not power on one morning, was working fine the night before. Called customer service many time and was shuffled back and forth between tech and warranty dept. I was told that the radio is three weeks past warranty and would have to buy a new one. They have no service centers to repair product. I was told to try Best Buy, maybe they would fix it. I know this was just to get me off the phone. Now I'm stuck with a radio, car dock, home dock for the radio and service until next January. If I buy a new radio which is out of stock everywhere, I will have paid $1000.00 for two years of service. Sirius only cares about money not their customers.

I'm only giving one star, since there's no option to give zero. 9 year subscriber; current subscription ends in a few days. Called the Listener Care number to make sure I wouldn't be ambush-billed automatically on that date. CSR said "you want to terminate the subscription" to which I indicated, not really, but the cost is too high. "If you're able to honor my current rate ($25 for 6 months or make it $50 for a year), then I'll continue." This was the rate that was honored in the past, and I've usually been passed from the Listener Care group to the Disconnect team to Retention.

My subscription renewal date recently arrived. I've enjoyed SiriusXM since I bought a new vehicle and even added it to my computer. I was shocked at this years price for renewal, for a year for my vehicle and internet access. I have been bombarded with, 800-service phone calls. Not knowing what the call was, I ignored them. I had tried two time earlier, by phone, to tell SiriusXM that I didn't want to renew, because of the price. The first time was before the subscription was up. They told me I had to wait till I was closer to the expiration date. Of course I forgot. I finally picked up one the annoying, 800-service calls. I couldn't hear nor understand the caller, but did figure out they wanted to renew my subscription.

I have a job in automotive production. I work 12 hrs a day. In a production job and I don't have time to set on my phone, hence I cannot receive calls. JAN 15 2104 it all started. I was getting calls from a local area code. New to the area, I did not know if the school was calling my new home or what. When I was at work the calls poured in. 8 am to 6 pm non stop. I would answer the call and I could not understand the person on the other end. After a week or so of 7 to 12 calls a day I asked her to stop calling. I told her I cannot get calls at work if she was going to call to do it after 5 pm. 20 mins later she, the same woman, called again.

I received an invoice in the mail on or about January 15, 2014. My wife made an online electronic payment from our bank within several days.. During the following weeks I received several calls from the company saying I was past due and I needed to make a payment. They wanted my credit card number. I told them that I made the payment and I supplied them with all of the electronic transfer numbers regarding this. I refuse to give them my credit card number because of their fraudulent practices. I then called them six times over the next several weeks to see if they found my payment.

I am on my third radio. Each time I am sent a refurbished radio and I have to pay for the return shipping. Each time radio works for a short time and then stops. I signed up for three years. Have another year to go and do not have a radio.