SiriusXM Satellite Radio Reviews

Bought a new car that came with six free months of SiriusXM. Since then, they have harassed me almost constantly--snail mail, email, even calling me a couple of times. I renewed for six months due to a "special deal" and when I called to cancel owed them $6.95. Well, you would have thought that was $695. Got two bills in the mail within a couple of days and an email reminding me to pay SIX DOLLARS AND 95 CENTS. Today, even though I cancelled more than a month ago (and have paid the $6.95), I got another phone call from them trying to sell me their services. It has felt like constant, unrelenting harassment from them from the beginning. Just say no to Sirius.

SiriusXM Canada, my message to you: Called to renew my subscription, the guy talked a mile a minute, spent an annoying long time with the representative asking him questions, I obviously went off his script as he seemed confused, which made two of us. He wanted me to agree to have the next years subscription charged to my credit card PLUS fees??? Why would I agree to that, what fees??? I’m paying you, or at least I was trying to pay for ONE YEAR subscription.

Received a call from sales person that they had these great deals. I explained that I only drive 10 miles a day and that I have less than 4000 miles in over a year on my vehicle and there is no need for the service. The sales guy said that I could get these deals with no obligations. I told him to email me the deals and I would review with my wife. He said that one of the deals could only be done over the phone. I told that's OK just send this to me in an email.

I have loved having SiriusXM the 6 years I have used them. Recently my attitude has changed towards their sales practice. I sold my car and just wanted to end my subscription. After taking the better part of an hour to figure out how to cancel my subscription I was able to call and do so. Basically, their sales tactics were so strong that I agreed to take the free radio they were offering just to get them off my phone. The product arrived and everything seemed to be going just fine. Until the stand broke on my home kit and I needed another. They didn't have just the stand and I was forced to purchase another home kit.

My SiriusXM box device broke. I called support and spoke with Tiffany (Dynamic Media). I sent the device two or three weeks ago. They never reach back to you!!! You need to call them and spend at least 30 minutes to speak with a person. They said they checked the device three times and the device has no issues at all. So I guess am a liar that want to spend time with their awful support team. I definitely do not recommend this company and I hope you don't have to dial with their support. :(

This is a long post, but the takeaways: (1) You may lose access to channels you already prepaid. (2) If you have to call customer service be prepared to spend about 45 mins on the phone. (3) The customer service dept functions as a sales dept and will likely not help you with service related issues other than refreshing your signal (which you can have done online). (4) Be sure to get the confirmation # when you cancel. (5) They are like the ex who took you for granted when you were together and can't move on once you leave.

After 40 minutes of supposedly talking to supervisors who read off the same script as the original caller, they hung up on me! Fortunately the credit card that they attempted to charge is no longer valid. But they threatened to continue to call me daily until the amount is paid. We'll see... Don't use this company. Don't take any free offers; it's a ruse and they will never leave you alone. There are plenty of alternatives... Spotify, iHeartRadio, Podcast.

I suspended my service more than a year ago because I was not receiving service. The company continued to charge me. When I complained they refused to refund the charges. They also kept me on the phone for over an hour waiting for a supervisor with a customer service agent who does not speak English in Honduras. Horrible customer service. I will file a small claims lawsuit for my credits.

Bought a 5 month package, two months later I was sent a bill for the normal price for the next month. I called customer service and they said I was wrong and bought a 3 month package and then said it was actually only 2 months. Clearly they couldn't get their story straight. After I was transferred to another person to try and resolve the issue I was put on hold and then was hung up on. After calling back and waiting on hold for 20 minutes I was told that they were willing to 'gift' me another 5 month package for more than the last one cost of the original one which I never fully received. The woman told me I would be stupid to not take this deal. She literally called me stupid. Customer service was rude and in the end I got charged for 3 months of service that I never got. Avoid this company and their lies and double charges for service you won't receive.

We closed our account and they continued to deduct payments from our bank account. Spoke with three different people from their outsourced to India customer service. Assured me they were taking care of the problem and come to find out nothing was being done. Will not issue a refund and basically told us we are SOL. Nightmare customer service. Stay away from this company.

Unless you know you already want it, do not accept the free trial when you buy a new vehicle. You will never hear the end of them. For almost a year now, three times a week they call trying to get me to renew. After you ask not to be called they lie to you and tell you they are putting you on the no call list. Two days later... Ring ring ring. 9 pm at night this time. Fed up... Time to let everyone know. They didn't have anything worth the money anyway. Beware.

I wish I had read these reviews before I paid for a 1-year subscription... I thought I paid too much when I was talking to the salesperson. I guess I made it too easy on him. After reading this I know I need to cancel my card... Get a new one with different numbers. Thanks everyone for the heads up... I will enjoy my one year. No way am I going to deal with these idiots on the phone... Shame I didn't read this first.

First off when I was using Sirius (which will never happen again) it was the same 3 songs on repeat. Second, I had a 2009 vehicle I traded in 4 YEARS AGO! And I just get a call today learning that they have continued to charge my card AFTER I CLEARLY CANCELLED and they have the audacity to say, "Oh we will cancel your subscription but we have no record of you cancelling." Complete joke. On my major credit card I use for everything that has hundreds of charges a month I just payoff at the end of the month (as if I'm gonna notice the $20/month) they've been charging FOR THE LAST 4 YEARS. I'd rather listen to radio static than this joke.

I've had a lifetime subscription for years. When my 6 month trial ended today I went to the website and chatted with a representative to have my lifetime subscription transferred to my new vehicle. Now I find out lifetime doesn't mean lifetime. You are authorized three transfers. What a farce!

Unapproved $25 charge to my account. Customer attempted to fix mistake by upselling me on their current promo. I will be sending credit card fraud dept. a notice of action needed. I don't do business with thieves.

#1. The service is much too expensive for what you get. #2. The service does not work within city limits or forested areas. #3. Customer service is located in Egypt or elsewhere offshore. #4. Each time you get transferred to another idiot you have to give all your information. #5. Problem was not resolved.

Have been on the 6 month $30 plan, decided to cut back and SiriusXM was up for renewal at regular unless you call and cancel service. Cannot make it easy by canceling through website, you must call to cancel. Called and they did, said everything to try and talk you into continuing service. Anyway finally get off phone, realizing never given a cancel service # that the call was made.

I purchased a new vehicle about 6 months ago. With the car came the option to hook up SiriusXM for the free trial. I never did this simply because I use Apple CarPlay with my phone and don’t need this feature. When the free trial was supposed to end soon I got non-stop calls and mail. I had repeatedly told them I didn’t want to pay for it and that I didn’t set it up even. They kept asking why and I would end up being frustrated which led to hanging up. I soon blocked the number that continued to call and then they used a different number and then again I would tell them I didn’t want the service and they would explain to me why I should have it when I have no need for it.

I have had SiriusXM in the past. They have stolen time that I paid for from me. They advertise on the radio Internet and TV free trial offers and I never received them. I called them About this issue, they informed me that not all radios qualify. Yet they are advertisements say all radios are activated for this trial offer. Apparently that is a lie! As I was told by the associate not all radios qualify. However my radio is a Sirius satellite radio factory installed. I was supposed to get a six-month subscription when I purchased the vehicle. I never received the subscription and was told my radio was supported either. The customer service is always overseas, so there is a language barrier in when confronted about their inadequacies of their offers. I am confronted with silence. Which tells me they know about it and don’t care! I will be looking at legal action as well as contacting my congressman. I feel that this is immoral and illegal.

My husband got the 6 months promo for 35.99 and then 2 months later they cancel the subscription without my authorization and flag my account fraud. When calling them regarding this all they did was give me the runaround and took my number saying they will call me back and regarding this and they never do and never have an explanation why... It's crazy. After a month of chasing them around they still haven't gave me an explanation why they did that. As of now I'm still waiting for them to refund me my money back. As a customer the is the worst experience I have ever had with any company and don't recommended unless you have extra money and time to spare. Worst company ever...

The salesman offered me a free home radio. All I had to do was pay $30 for service for the first month. They charged my account for the service before I ever got this so-called radio. And when I got it it wasn't a radio. It was just an attachment that goes on your home stereo. Worthless. I don't have a home stereo to attach it to. And if I cancel, they're going to charge me $50! I can't even return the stupid thing.

Recently bought a Lexus ES Hybrid that came with XM Radio. Wife and I didn't care to keep paying for the service as we mostly listen to local radio, anyway. After cancellation, I have received calls literally every day for months. The harassment is unending and unceasing. My advice to anyone who decides to use this service on a trial basis is this: Use a burner phone. Use a Google phone number. Do anything but give them your real phone number because they are the most stalker-clingy company I have EVER dealt with. The IRS is less relentless. Fatal Attraction is less annoying.

I have been a listening patron for several years. I got a call to renew my subscription, and was offered a promo offer. After selecting the "Mostly Music" package for a very reasonable annual rate, I was told I had to accept the automatic renewal. Then I was informed the amount would end up being more because they could only bill me monthly, adding a monthly surcharge. Then I was informed the automatic renewal would be at double the promo rate, but I could discontinue the service, provided I call their 1-800 number prior to the deadline. This is worse than the phone and cable companies. They need to get their act together. There are a number of free streaming services guys!

We bought a new vehicle that came with the 3 month XM radio trial. We were contacted initially to see if we'd like to continue, and although we liked it, it's not worth us paying for. So of course they offered the better rate for 6 months. I declined and told her I would never pay it. It's not worth it to me. When the 3 months is up, we're done. They have called me every single day, for well over a month now, it expired Nov. 1st, 2018, and I'm still getting daily calls. Sometimes twice a day. They never leave a message. Today I actually answered it and they hung up in my ear. I've received mail from them several times in the past month as well as emails. They are relentless! And rude! I have learned from this, that when I buy any new vehicle for now on, I won't even take the trial. I would never recommend them simply because of the way they do business.

I purchased a lifetime Subscription to Sirius radio in 2009. When I purchased my new truck I was told I could transfer my lifetime subscription to my new truck. Just called Sirius today and they wouldn't honor my contract. They lied to me! Don't trust Sirius.

My XM subscription expired and I never got a bill. Started getting robocalls, which I mostly ignored. Then a person called, and said I owed them for service. My reply was I paid in advance for the period I wanted service. I did not authorize extensions beyond what I paid for. Well apparently in the fine print they have a gotcha. I'm done with this company. Told them to shut it off and erase the bill for service I did not knowingly authorize.

After receiving several calls from SiriusXM, I received another call this morning on 11-12-18. I patiently waited for them finish up their marking words, then I said: “I am no longer interested,” and I hope not to receive any call from them. And this guy just hang up on me. Such a great experience. Will tell my friends and other people about this.

Been a subscriber for 10 years. I would call the payment in a day or 2 before the due date. Would tell them I was canceling because I couldn’t afford it. They would give 3 offers until they would offer 5 months for $25. Works every time. I would tell them not to store my credit card information. This payment I missed the due date by 2 days and they charged me $99. I called them and argued that they were stealing because they had no authorization. Their response was it was a mistake and they would delete the info. Read another review that says in the agreement that they have this right to store the info and charge it. They lie and will keep lying.

I subscribed to this service for commercial free music. While I do like the music channels they offer, there is so much talking. They have DJs that talk between every song. If the DJs is not talking then there is an advertisement for another one of their channels. They already have talk channels available, if I wanted talking, I would turn to those. Please leave the music channels for music and interview and talk on those channels.

I bought their lifetime and it was supposed to be originally transferable. They've changed their policy a few times where you can no longer do so. It's a bit shady. Anyway I'd like to write more here but I don't feel like giving them more attention. All I know is that I've started not recommending them nor activating them on my new car whatsoever.

When I purchased my car a few years ago, it came with a trial period. It expired and I never renewed. Of course, then the special offers started coming in. I received an offer for 3 years for $100. Sounded good to me. When I called to get said offer, I was told that it would be transferable so not to worry about that. I am currently about 6 months into the 3 years.

My new car came with a trial period. After that expired, I opted for a six month extension at a reduced price. For some reason, I did not feel comfortable giving them my credit card information; so I decided to pay via check. Well they charged me a premium to pay via check, but for my peace of mind I paid the extra. Fast forward to the end of my extension, I received an invoice for approximately $66. It was almost impossible to tell from the invoice how many months this would cover. While trying to figure this out, I read their policy on automatic renewal/payment program. Basically it said that by submitting payment by credit card, debit card or CHECK, you are agreeing that Sirius can automatically extend your subscription at their prevailing rate.

I paid for a six month subscription, upfront, in February 2018. After the six months, Sirius decided to renew my subscription at the regular price. I opted not to renew at the end of my subscription for my own reasons. So, recently I received correspondence from Sirius where I could pay $35 for 6 months. Got online and paid the money. Everything was good... until it wasn't. Here it is, 3 weeks later and I'm receiving emails that my service will be interrupted if payment is not received.

I purchased an XM radio from Audio Express in Phoenix on October 6th. XM offered a 70.00 rebate. I submitted the required documentation on the website. I checked on your website for the status of the rebate today. The automated message says I should have my rebate by November 18th. As a technology company, it takes SIX WEEKS to issue a simple rebate check for 70.00. That is pathetic service.

Each month I ask to have them change my billing to the beginning of the month as I only get paid once a month. I have even offered to pay a month in advance to keep it on track. For some reason they don’t even acknowledge the offer. Just pay the amount due today. My bill is apparently due mid month. Because it is 2 weeks late they threaten to shut it off. I told them today when they called to just shut it off then. I made a promise to pay for 2 months when my check is in my account and the guy just talked over me and said that I had to pay the one month today or be shut off. So be it. Shut it off.

Needed to cancel my SiriusXM subscription for what was just going to be a year while working out of a company vehicle. They made it so difficult to cancel my subscription that I will never ever ever sign up for them again! Now that I'm not using it I know it's a waste of money. I get far more variety using Pandora and just downloading podcasts. Signing up for SiriusXM is like putting your foot in a bear trap!

Was getting a quarterly bill and a monthly bill, I used to pay 80 something quarterly for both radios, then I changed subscription and slowly they sneaked the extra 19.05 a month. I called and took 20 minutes to finally cancel my 2nd radio. They tried hard so I wouldn't cancel my second radio. They tried to say I changed subscriptions and that's why I was getting the extra 19.05 a month, I clearly remember my subscription was 80 something quarterly after changing it, so yes they cheat and lie.

So a few months back I called to terminate my renewal service. (I paid for a one year from 12/12/2017-12/12/2018) It’s very simple it should expire on 12/12/2018 & I didn’t want to pay $250 to renew it so I called to cancel. It all seemed to go well, but today I got an email saying my renewal is set for 12/12/2018. I called and they told me that I hung up last time so they couldn’t complete the cancellation, although I wasn’t the one who even ended the call after I was told it was cancelled.

The trial period on a new vehicle was ending. Received written offer for $99 (introductory rate) 1-Year - Savings 5 months free. I sent the form back with my check to activate an annual Select subscription and pay $99 for first 12 months, will renew thereafter every month. We did have to call w/in the first months to get reconnected as we kept losing coverage. Now we are getting bills and when I call (now 3 times with no resolution) they say I requested a monthly invoice and my $99 has been spent (within May to Aug) and I owe a monthly fee.

My SiriusXM Canada account was in good order until they merged my account with that of another person with the same first and last name. Now they say I have 4 radios on my account instead of 1. And they proceeded to give me the contact information of the other customer with the same name... including address, phone number, email and financial payments made on his credit card. I contacted him and warned him. He said he also had major problems with SiriusXM Canada. Sirius continues to ignore the issue and essentially called me a liar when I tried to explain. Stay away. They have a customer information security problem!

We are blown away. We just got our in-home Sirius radio unit. Where do I start? 1- Sirius does not offer a unit with a built in speaker. Bad call. Had to hook up my elderly mother’s. More confusing for her and MORE WIRES. Less mobility. 2- MORE WIRES leads me to the radio NOT HAVING A BLUETOOTH OPTION???!! So no connected speaker in unit and no Bluetooth. Wow- pretty prehistoric. 3- Next, the Sirius radio unit has no rechargeable inner battery. It must be plugged in all the time. HA! ANOTHER WIRE. We can’t move it around our house now without unplugging it, then carrying all the wires to the new location and replugging it. Oh and then the antenna- ha! No wireless option there either. So now we would be moving that as well.

We've bought vehicles that come with Sirius Satellite Radio. We just use it until it expires. They have never charged me for renewal, but I get CONSTANT phone calls from cell numbers closely to my own cell number and local numbers from our city. I normally do not answer calls if I do not recognize even if it's a local number. But these calls are constant - 3 to 4 times daily. And that doesn't include the mailings and emails. So tired of them. And I've already read so many other complaints. We can't file a consumer lawsuit on this company?

Once you are on a mailing list or own a vehicle equipped with Sirius or XM technology, there is absolutely no way to stop receiving solicitations. I have returned mail, called customer service and attempted to chat online but there is never resolution. Years ago I had to threaten to contact my district attorney and the attorney general of my state before they would allow me to cancel my subscription. I was told my reason for cancellation was not good enough.

Our new car came with a free 4 month subscription to Sirius XM. I didn't even want the trial service, because I knew I wasn't willing to pay $15.95/month plus to listen to the radio. The subscription came anyway, which was fine. As the trial subscription was nearing its end, I began to receive a flurry of offers to renew at various discounts. I called the company, stated my intentions of never planning on renewing, and would they PLEASE stop wasting their advertising dollars, needlessly killing more trees, and take me off their mailing list. I was assured by the service person that they would honor my wishes. Well, it's now been a full year since I had that trial subscription, and guess what - I'm still getting their junk mail. It's no surprise to me that the average rating of this company is the lowest possible - one star. I figured adding my own two cents was the best way for me to express my displeasure with their policy of not honoring customer requests.

Well here's what happened today 10/4/18. My boyfriend and I have Sirius, Me in my car and he uses the app on his phone. Well I have all Access which I was first told was good until November. So today I get a phone call saying my sub is going to expire today if I didn't call them. Well I called my Boyfriend and he suggested we do a three-way call which we did. Here's where the interesting part comes in - The first rep said NO the previous agent made a mistake and my sub ends today and we need to pay $85.05 for three months which we said we'd talk it over and call them back which we did. So once we called them back another agent said no the previous agent was wrong and the payment was $71.80 for three months.

I tried submitting the following to SiriusXM via their customer strive web page. After hitting the send button, it just buffered away until it timed out. I tried again using a different web browser to no avail. I then went to their chat feature and asked for the name of someone in management and they couldn't help and send me back to the same link that wasn't working. Essentially, this company could achieve higher growth through better customer service and more creative approaches in distributing a very fine product but they seem to wall themselves off from customers and resort to tactics that place customers in cages yearning for freedom.

An illegal monopoly here, somehow allowed by our government, has led to horrible customer service and exorbitant price gouging. I have had multiple issues with their price increases and complete lack of care to do anything to satisfy their customers. Most recently, I asked for a delay to renew my subscription due to my financial cards being compromised and robbed. After being told they would bill me later, 2 days later they sent the fee to the card. Spoke with them again. No help at all! Completely unwilling to help! I was forced to cancel a service I used every day. Get entertainment anywhere but from SiriusXM. Horrible company.

I have been a Sirius XM customer for several years. After buying a car with the service, I added a portable radio subscription so I could listen in the house. Reception on the portable was always shakier than in the car, but I kept it anyway. My house suffered a fire in June 2017 and the radio was put into storage along with the rest of my belongings until October 2018. My new residence presents even more satellite-unfriendly obstacles than my previous home, rendering the radio unable to receive a reactivation signal. The fun began when I tried to cancel the subscription.

After our free trial was up we paid for a year's subscription at a discount, paying with our debit card. We ended up having to change our debit card before the year was up. Rather than shut off our subscription when the card wouldn't process a renewal, they kept it going and told us we owed them more money. Told them to shut it off and mail us a paper copy (didnt want them to have new card info). They told us they couldn't do that, to pay with the debit card. After multiple arguments they finally shut it off and sent a paper bill. We played the bill immediately. A week after receiving first bill, we got the same bill, then four days after they mailed the second they sent the same bill with a late charge AFTER having cashed our check! So now we've been fighting over that. Today the woman told us she had waived the late fee... We'll see if there's any truth to it. Do NOT give them your money. The music is great but not worth the hassle.

Received a "free", three month subscription with the purchase of my new vehicle. I was offered an additional three month extension for a few dollars. Sirius uses this ploy to get your credit card information. Don't take the extension! They were explicitly told to cancel my subscription after the three month extension. They did not. When they tried to charge my credit card for the two weeks after the subscription period ended, they found that my card was cancelled, otherwise, they would have charged my card for the balance without my authorization. Cancel the service before the free, three month subscription has expired. Don't give them your credit card number for any reason. This company's practices need to be investigated by the FCC.

I have been a loyal customer for over 10 years. I asked to submit a payment for 2 weeks out, all they could do is disconnect me if I don't pay by the Oct 3rd. The guy said nothing they could do because it's set up on a computer. If I was you I would re-think using SiriusXM! This is how they treat loyal customers.

Just got off with SiriusXM support. What a horrible experience! It took over 45 minutes to simply cancel my subscription, due to an error on their end! They kept telling me that Sirius was turned on a different vehicle, although mine was working fine for months! Please do NOT use SiriusXM.

The so called customer service has gotten horrific! Cannot understand foreign language and no basic knowledge of the job in which they are to perform. Mostly I don't know about this one. So goodbye SiriusXM. You have become a company that care less about customers and do not appreciate loyalty! After 14 years I'm leaving.

I received a call from SiriusXM yesterday indicating that I have a $19 balance on my account, and they couldn’t process the payment (of course, I provided them with a Shop Safe number for only one time use for their promotional offer). I said, well of course I didn’t want to renew my subscription after the end of promotion and I don’t know why you guys billed me for an extra month after the promotion comes to an end. Customer agent barely spoke English. She has hard time understanding me and I had hard time understanding her. Long story short. She said “AFTER PROMOTION ENDS, THE SERVICE WILL AUTOMATICALLY RENEW AND YOU WILL CHARGE FOR THAT." Ridiculous!!!

I’ve asked for this account to be canceled several times. They continue to charge me and I am getting emails notifying me that random other users and vehicles are also registered under my email and account ID. Someone has obviously compromised my account or SiriusXM has a major code issue with their accounts. Either way, I never use the service and want the fraudulent money returned and my personal info and email removed from their servers.

They deducted money out of my account without a heads up. Now my account is overdrawn. I talked to at least 6 customer service and they assured me that the money will not be taken the money out of my account. Well, the next day... they took it out of my account. So, my account is overdrawn. Called them today about it again... Same song and dance. Instead of rectifying the issue, they want to sell me another radio package. WARNING DO NOT GIVE THEM YOUR DEBIT CARD OR CREDIT CARD. ASK TO BE BILLED. They will take the money right out, but when you need a refund...5-7 business. Boy. My overdraft fees are going to be up there. SiriusXM only cares about getting money from you. I want to say thanks to SiriusXM for putting my checking account overdrawn. SiriusXM is a piece of work. I will never use their services ever again. I called them to shut me off. I done with them.

Received a call to renew my service, I was offered a special deal of $99.00 plus tax and some other fee total $123.00. Paid the bill, received a letter stating that I had not paid the bill, after verifying that payment had cleared I received an automated call stating I was in arrears, stayed on the line to talk to a representative who said, "You are not in arrears so don’t call us?" Could it figure it out as they called me, so I explained that I would not want the service after all and to refund my money. They refused to do a refund and said if they did they would keep 40.00 cancelation fee. I asked to be transferred to someone in authority and they again simply refused. I am now asking my bank to reverse the payment. Never again will I use their service and be treated this way.

SiriusXM stopped working in my van. At first they kept telling me because of all the trees. I was sitting in a wide open parking lot. Refresh signals would not work. Also, realized at that time they had still been charging my card for my husband’s old car and my husband’s card for his new car. A LOT of money wasted. Said they would cancel the old car (even though my husband did that when he received his new car!) And would send the account to a different department to have those charges reviewed and call me back in 5-7 days. INSTEAD they cancel my husband’s new car and he has to spend about an hour on the phone getting this resolved. Of course, never heard back from them in credits for the old car. This was in July.

The Customer Service for SiriusXM Radio is Terrible. The Support Staff on their chat page and phone lines are incompetent. I called with a few questions and they started a Free trial ending in 90 days. I have been listening to SiriusXM for free for over 16 months without interruption. This was set up through the dealership I purchased the car from. So I call this morning, and wasted the better part of 3 hours waiting on clarification of the account. Then they start a Free Trial offer ending in 90 days, wait a moment, I was listening for free for over a year, this is called Up-sales of their product without permission. I asked the supervisor, so what you are saying is; "I've been pirating SiriusXM without paying for the service for over a year?" He said the "It assumes so." So let's see what the next 90 days bring, I keep you informed. Note; If you are listening for free, keep doing so, if you contact them for information on your Radio ID, be prepared to be up-sold.

My new (used) Chevy Colorado came with an XM radio built in. I never noticed until they sent the letter (my name was spelled wrong). The letter stated that I had a "free trial", and it was already "activated". Well, I tried it. The channel would not change. It just remained stuck on some "preview" channel with an ad loop playing. I called them, and they said they had to send some kind of "activation". After that it worked, but it kept switching back to channel 1, about every third time I started my truck.

I had been a member with Sirius for 3 years. I recently decided it was unnecessary for me to continue paying for a service that I barely used. Financially, it didn't fit into my budget to pay for anymore. I attempted calling the customer contact phone line to cancel my membership about a month prior to my renewal. I went through the identification process just fine. I stated I was calling to cancel my membership. They asked me what my reason for cancelling was, I stated what I have wrote above. For the next 20 minutes the representative offered me different specials that they had because they valued my loyalty. I kept telling him, "No. I just want to cancel." After bickering, yes bickering, with him for the 20 minutes, he hung up on me. HUNG UP THE PHONE ON A CUSTOMER TRYING TO CANCEL THEIR MEMBERSHIP. I sent an incident report via their contact webpage.

I got a call this morning about extending my service and when I declined the person on the phone demanded an excuse as to why I didn’t want to service “Do you not have the money for it?” I kept saying I am not interested but he kept demanding an excuse. After I repeated multiple times I didn’t want it he just hung up on me. I had to call back to have my number removed from their call back list. So unprofessional with both calls!

I recently purchased a new vehicle. I had Sirius service on the car I traded in. I received an e-mail stating I had a $67.00 credit and to call with my new car SID to transfer the credit to my new car. As soon I got on the line the customer service representative had difficulty speaking the language and must have been reading from a script. She then proceeds to ask me for permission to charge my credit card for $150.00. I freaked out as I called to get my credit on my new car. I said no to everything. Then I see the charge come up on my iPad to my credit card. She billed me before I even agreed! Outrageous!

I called this morning to ask why a renewal charge of $299.99 was done without authorization. No reason was given to me why the money was taken out. In speaking to someone at Sirius I was told we'll cancel the subscription and refund the money in 3-5 business days. This is not right as it's a fraudulent charge without my authorization. I called my bank and was told if the money was not refunded within that time frame that my money would be refunded and they would go after Sirius. I suffer the consequences as I'm out $300 that don't have. Sirius is a scam company and will never use them again!

Trying to renew a subscription is worse than cancelling AOL. They run this company like scam artists. They’ll charge you 10 times what you have to pay, then act like they’re giving you a bargain, and that it was all their idea to save you money. Plus you can’t understand any of their Indian employees!

The Customer Service for SiriusXM Radio is Terrible. Sales Staff are Obnoxious. Continued to call my work again and again after I refused service. I asked my work number to be removed and never was, spoke to multiple different people.

I called and canceled my service because I sold the car, I kept the cancelation number. 6 months later they charge me renewal fee. I called and said, "I have the cancelation number from previous cancel," and they said it was a system error that charged me. I check my account and they had been charging me for 6 months. They only refunded one month. I have the cancel confirmation number from 6 months ago. How many people did they do this to? This company billing department is a SCAM!!! How is there no class action suit against this company!! Update: After I got my one month refund they just reopened my account and charged me again!!! Seriously. I have to call again. Someone needs to do their job at the consumer protection agency and shut these guys down.

I had a 2007 Mercedes with SiriusXM built in and took the trial version then I brought a different Mercedes also with Sirius and switched the service via phone to the new car. The lady on the phone told me no problem and also said that I have $40.00 good on the old account and my trial goes to April 2019 for the new car. Now after a month of service they charged already my credit card and they should not do that because they could take it out of the $40.00 good I still have and they should not charge my account at all because I'm still in trial till April 2019. I trusted these guys but I was wrong. They going after the money and that's it, they not interested to have happy customers. Rip off company.

I have PURCHASED three Lifetime memberships with Sirius over the past, the first I gave away with the car when I sold it. The second was ILLEGALLY transferred by Sirius to my now ex spouse and I am having to work on getting that resolved. My third unit was purchased with the car in 2009 and I am now being told if it was a factory installed radio it is not Lifetime and cannot be transferred to a new car. How can a company change their terms AFTER the fact and get away with it? I have given Sirius $1,500.00 for three memberships and two were basically stolen BY SIRIUS! The galling part is they are offering me a thirty percent discount on future subscriptions. Why in my craziest state of dementia would I want to do business with a company that is guilty of out and outright thievery? You have lost a customer Sirius, don't count on me as a customer OR someone that would refer anyone to you!

Today in the mail I got a great deal offered to me. I was a subscriber before but found I didn't listen to it much so I didn't renew. This is a flash sale and they strongly advertise it at $60 per Year, that's only $5 per month. So they say. When you log on and apply the sale price they tack on several fees totaling over $20. While I'll admit that $80 for a whole year is probably a great deal, that's not what was advertised. I logged off without subscribing on principle.

Called to cancel subscription on a vehicle that I sold, and not replacing, took me 20 minutes to finally get my subscription canceled. Several times she put me on hold only to come back and try to offer me other services when I just wanted to cancel one car. She then offered me a 3 month free trial because I deserved it, that was a joke, only to later ask for my permission to charge my account $27.00 and automatic renewal after the 3 months! NO, I just wanted to cancel and not incur any more debt. No more radios, no other services, no 3 month free trial...just cancel. Geez! This experience made me want to cancel all my vehicles all together.

I called SiriusXM last month to cancel my subscription after my promotional time was up and they charged my credit card without my permission. This month I got charged again and it took 45 min. to cancel it again! Scam artists!!!

Nissan Connect Services aka XMRadio and customer services are useless. This is my 2nd Nissan (unfortunately) and Nissan Connect again is giving exactly the same issues. Intermittent operation, app disconnect often, no SOS or customer care connection (busy signal), and Nissan keeps referring to the dealer for repair. The dealer has no idea what to do and just replaces the TCU which causes another set of problems, because Nissan Conn aka XMRadio, cannot figure out what configuration is in the car after the original TCU is replaced. Thus the system keeps disconnecting. This is my 2nd brand new Nissan and it's doing the same as my old one, if not actually worse. Sadly, I don't think it's actually hardware, but programming issues with XM.

Been trying to get the signal to my radio. 20 "refreshes", and it still doesn't work. I filled out a live chat complaint and saved it. I wrote an email. Called numerous times. All unsuccessful resolutions. Cust service doesn't get it. Clueless. Unhelpful. I finally demanded I wanted to talk to a corporate office rep. Lol They wouldn't let me. Kept me on the phone forever. Then transferred me to avionics--right after I told them this is not a plane or boat, but in my truck. Oh yeah, an email from Jeremy said he attempted to contact me by phone. That never happened. Another lie. And I can prove it from my phone history.

Push you into other "subscriptions" sales tactics... I finally had to tell them that I was dying of cancer to cancel... Super sad that I will never come back and will make sure my friends know as well.

Like many of the other customers, I found it impossible to cancel my subscription. I was passed from one representative to another--each equally unhelpful. Each had a new sales pitch and after 25 minutes on the phone, I still did not have a confirmation of my cancellation. It's taken a few months and more lost money. I advise any potential new customers to run the other way. Sure, there's a few good channels--though after a while, the repertoire is like a mediocre buffet with the same daily menu. And nothing is worth the dismal customer (dis) service.

Really painful experience to try and cancel. We sold a car. I got online to change my renew to DO NOT AUTOMATICALLY RENEW. They still charged my card $299. I called to cancel. After 20-30 minutes and declining numerous offers for "special deals" they agreed to allow me the privilege of cancelling. Now let's hope they follow through or I'll have to dispute the charge with CC. We have 6 months free in new vehicle, but there's NO WAY I'm going to sign up for the service now in the new car. Too many other, much easier options, with Carplay and Spotify, Pandora, Amazon, Apple, ETc.

When my initial subscription that came with my new car came to an end, I took advantage of a 6 month promotion that was sent to me via snail mail. However, I was never notified that my promotion was going to come to an end and that I would then be charged the monthly rate. The only way I knew I was being charged was by looking at my bank statement. I just spent an hour and a half on the phone talking to 3 different people. Here is what I was told:

This company seems to try to make cancelling service as hard as possible. I've tried to cancel twice, unsuccessfully: You can't cancel online, only by phone. When you say you want to cancel, they ask lots of questions, then transfer you. Super long wait during the transfer, then lots of additional questions. When demanding to cancel service, they keep asking the same questions trying to retain and sell some temporary promotions. When it becomes clear I'm not interested in promotions, the call suddenly "disconnects". I've wasted about half an hour now trying to cancel unsuccessfully

On March 12, 2018, I purchased a new Mazda CX-5 which came with a 4-month trial to SiriusXM. I traded this Mazda CX-5 for a 2018 Mazda3 on July 09, 2018. By my calculation, the trial period for the CX-5 would end on July 09, 2018. I notified customer service with SiriusXM concerning the trade of the CX-5 and for the account that was under a trial period with an automatic renewal date to be removed from my name. Apparently, this was too difficult for them to accomplish as I am still receiving calls from SiriusXM stating that my account is delinquent and the information would be referred for collections and would reflect on my credit status.

I did not like Sirius being able to go into my account and just take money out that I did not authorize to take money out. I am really not radio listener but I decided to take the promotion and nothing else. I just think it so unfair for a company to be able to just go into your account while not letting you know that they are going to take money from you. I am on a fix income and every penny matter to me. How unfair.

I have had this car for several years and never had this issue. But today I Found out the fun way that SiriusXM "Game score alert" notifications sound extremely similar to the start of my rear collision alarm. Despite the cancelled account I also found all services subscribed because of a "Free period". After calling to have it cancelled or disabled and being told "We can't". I dug through all of the settings for about ten minutes to finally find it and disable notifications. Kinda wish I could disable the system after having to go through their customer service.

I purchased a vehicle and got three free months. Did not activate immediately, got a letter saying the subscription was running out, I called to activate and inform them I wanted my free three months. They tried to charge me so I told them to cancel. I recorded the call as I do not trust them. This is fraud and withering number of complaints here the FCC should get involved or a class action lawsuit.

The worst company ever to deal with. Started a year ago for me, free trial I was promised with my new vehicle purchase. I called from the dealer to transfer my service from my Nissan, to my Brand New Dodge. Sirius tried to tell me the vehicle was used, and I immediately place the dealer on the phone with them. They talked for a few minutes, then I was offered a promotion to extend the free year plus the 3 months remaining on my Nissan to 2 full years. Well guess what, 1 year later they turn my service off, and claim to know nothing about this, other than I paid a promo rate for 1 year. WHAT A SCAM!! Personally I would not have paid anything more 1 year ago had I not been receiving the 1 year free. They are exuberantly overpriced for spotty crappy service. Do yourself a favor and stream from your phone Pandora, or the like versus giving Sirius 10 cents.

I spent over an hour and a half trying to get my VISA/gift card to go through for a one time payment. The bank kept declining saying it was coded as a recurring payment. Sirius said they put through a one time payment. The agent finally agreed to put me through to a supervisor who said - we don't accept gift cards as payment. Wow. The agent did not know this, and would not send me to a supervisor? Wow. Can I bill you for the hour and a half of my time you just wasted?

They do not make it easy to cancel and will auto renew at a much higher price than original. You will be charged if you do not remember to call before and cancel. You cannot cancel online. You must call and be subjected to high pressure sales.

Although the product may be good, their customer service is terrible! I called to cancel a subscription because I am no longer driving, but we still have the car, and they had both me and my husband on the phone for over 30 minutes trying to convince to not cancel. It was unprofessional and disrespectful. Conveniently for them, you cannot cancel online—you must call them directly. This is not the first time we have issues with them. I think it is time for another, better company to either enter the market or buy them out.

The service is forever losing signal. If I left my Jeep parked for a week, I return to no service, and must call them for a "refresh". Otherwise the radio sits on the preview channel. I called and asked for a disconnect, only three months into my one year free trial. I changed my name, address, and phone to fake info. I told them not to contact me, and pulled the yellow lead (SXM antenna) from the back of my infotainment system. From now on I listen only to FM. Some rental cars come with XM. Sometimes it works, and sometimes it does not.

I've never been able to get a straight answer out of these people at the XM Radio. It seems like they are trying a text to you and no matter what your issue may be??? You're gonna meet the same DUMB RESPONSE. They refuse to connect you with anyone back in the States. So basically you're stuck with bunch of idiots who refuse to understand you.

I had subscribed to some radio music stations. The stations are so-so, except when they start talking. About a certain singer, his house, his city, his relatives, his private life, his followers. Then the followers start talking on the radio about how they wanted so much to visit the singer's house, why they went to see the singer's city, his house, his furniture, how much they adore him, why they adore his house, etc. And only then a few songs follow. When I got fed up and wanted to unsubscribe, I had the most horrible experience.

Good luck canceling! Get a cancellation number. Verify, somehow that it is valid and that they canceled it. They will hit you with a fee for unpaid service and then use that as ransom to try and get you to renew. Not a reputable company and very high pressure. To cancel, it may take multiple calls, endless pitches and holds. Make sure they give you a cancellation # and then verify that you are cancelled.

I called to cancel service two weeks prior to subscription ending. The rep tried to sell me options but I declined and told him I just wanted to cancel. He said he would cancel the subscription at the end of the month on Aug 31st and gave me a cancellation no. which I misplaced. When I checked my bank statement I was charged for a month. I called back a few days later to question the charge and this rep that I had canceled a few days prior to my subscription. The rep said he has no record of my call and his info is accurate and in addition my subscription was renewed because my subscription had ended on Aug 9th.

I had the worst experience with Sirius radio this evening. I just got my car out of the shop spent $750 cash. So I called Sirius Radio asking why was my bill $44.68 and they told me because my renewal was up because normally my payments are 19.21 month so I get this woman by the name of Kim on the phone couldn't understand her because of her accent. I told her my situation. I wouldn't have the payment until next Thursday for the full amount of 44.68. I told her I'm willing to do $20 payment. She said that was fine. She read it disclosure to me. I told her only $20 no problem gave her my debit card number so I go in the house check my account and $45. 44.68 was taken out so I'm furious.

I'm actually on the phone now, my 4th attempt to cancel service. The call time, so far, is OVER 20 minutes!!! The rep keeps trying to offer cheaper plans, new radios, etc. We've had service on 2 vehicles, one of which hasn't worked for TWO YEARS. Every time I try to call to cancel, it takes 30-45 minutes, and then I get disconnected. Absolutely insane... DO NOT GET XM RADIO!!!

I truly enjoy their service, NFL radio and Barstool Sports made my commute to work far more enjoyable. But their customer service is maybe the single worst department of any company I've ever dealt with. They disgust me. If 0 stars was an option I would have picked that.

If I could give them a NEGATIVE rating I would. I have the service for a couple of years and know the drill - low promotional rate (30 bucks for 6 months) and then it's back to 20 bucks a month. You have to call them every time to get the reduced rate and takes around 30 minutes to get it taken care of. Each time I say "never again" will I do this. I call this time I received the bill on August 9th and I called on August 13th. I went through the song and dance and even with the 30 dollar rate I just don't want to deal with them anymore.

I like the SiriusXM radio service and enjoy the variety of channels it offers. However, I have found their customer service extremely bad, and customer retention strategies to be really shady. Recently, I called to cancel my plan after my 6 month subscription was over in November 2018. When I subscribed to the $30 for 6 month plan I was told I can cancel the auto renewal as soon as I want.

With the exception of the automated voice recording, NO ONE @ SiriusXM speaks slowly enough to understand their foreign broken English & all seem to have a foreign accent of one dialect or another, which makes it VERY DIFFICULT to understand them & one finds themselves asking the speaker on numerous occasions, to slow down & repeat to what they are saying!!!

Took a promo deal for 6 months @ $30. When it expired, no notification, no invoice, they just billed my credit card $21.61. Nothing in writing or verbally. Finally after 6 months, I caught it on my CC statement. Now the fun starts, talking to the people reading scripts somewhere I think in the Philippines and other places in the world who transferred me around eight times to someone 'who could resolve my problem'. Final solution they could only credit me back the last month $21.61 and not the $129.66, however the girl said the remainder would be approved by her supervisor and I would be notified in 7 to 10 days. Hard to believe, she only wanted to get rid of me. I went to my CC company and filed 5 disputes. I waiting to see if a credit appears on my account. SiriusXM, it's cheaper to buy an MP3 player of iPod than deal with this unscrupulous company. STAY AWAY!

I have nothing good to say about SiriusXM. This is a bad company to deal with in so many ways. First of all, the sound and audio quality on all car radios is terrible. Especially the Kia models. The stations all sound like they are really over-compressed. Nothing is ever fixed or updated. There is obviously not enough bandwidth coming from the satellites in space. It sounds like the stations are operating on an AM radio frequency. It sounds really cheap and is not even FM or CD quality sound. Honestly, it doesn't even sound like the broadcasts are in stereo and the sound isn't full. It's very disappointing.

Our new RAM truck came with a SiriusXM radio trial and it expires on August 1, 2018. We received renewal notices of monthly, 6 month and 12 month renewal rates. The way the renewal notices were worded, it sounded like we would be renewing the package we already have, so we were interested. I checked the reviews about this company, and one of the reviews said that you have to pay extra for streaming. That was news to me because we are able to stream on the Amazon Echo, so when I prepared to renew, I contacted their customer service through their chat service and asked them if we were renewing the same package we already have. The service person that answered asked what package I had and I told him I didn't know because it wasn't on the renewal form. He told me that was impossible. No, it wasn't impossible because it wasn't there!

I noticed on my CC they had billed me $320. Every year my rate has increased but shame on me for not paying better attention. I called to cancel and they offered me a rate 1/2 of current and when I said no, they offered me a rate at 1/3 current. I still refused largely on principle in that why reactively can they reduce my rate to 1/3 current but proactively they continue to increase. And BTW, we had purchased 2-new vehicles that came with 6-months free service and they just tack that on the end and keep billing you as though it doesn’t matter. I find their business practices egregiously sneaky and misleading. They take advantage of people and the more loyal the customer the worse it is. We were customers for 9-years but I will never use them again.

SiriusXM counts on the absolute fact that most people are stupid. They give you six months for around $36, then they renew you, automatically, at around $125 for the next six months. It's a game, but manageable: You MUST mark all of your account renewable dates on a calendar that you actually use, often. That way, you'll know when SXM is getting ready to do their Sneaky Pete routine, which they do to ALL SUBSCRIBERS! You call on your renew date and cancel the account. You have to call the cancellation numbers, not the general ones.

I have had the service going on 5 years and it is the same song and dance every time it comes to renewal. I utilize the invoice feature because this company has been known for continuing to charge consumers credit cards after they leave service. With that being said They do not print the invoice until the due date? Crazy huh. For instance my renewal was due July 11th, SiriusXM did not print my invoice until July 20th, I received the invoice on July 26th and on same day I get emails saying I am past due and service will be interrupted if they do not get payment. So Why are they not printing their invoices off 3 weeks before due dates to all customers to return invoice before due dates...

Company auto renewed despite my request not to. Then card expired and we were charged late fees. Customer service called while I was at work and would not call back later until I hung up on them. Canceled service after 10 years due to HORRIBLE customer service.

Ever since owning a vehicle with SiriusXM I wonder why I ever purchased the lifetime account. I splurged after my trial ran out, vowing to never pay monthly for radio - until I saw the lifetime membership limitations. Well, lifetime isn't exactly lifetime - but they expect you to read the fine print. It turns out my factory installed radio in my car went out before my subscription.

I bought a new Pathfinder that came with SiriusXM for a few months for a free trial. I received a promotion in the mail 6 months for $20. They have been charging me $40/month. The lady on the phone told me I was wrong. It was $40/month. Told her absolutely not. Well now, they charge me 3 different times a month. One for $40, one for $14, and one for $20. Abby rep #** told me she had a job to do and it was answer the phones. I demanded someone go back and listen to the original call. She advised me she was not going to do that and her supervisor was too busy to speak to me... I told her that her job was customer service. She advised it wasn’t!! Then if I wanted to cancel they would charge $50! Seriously... they need to get it together.

I was having the same problems that many of you related. I would call their phone number and as soon as I stated I wanted to cancel my subscription, I would be transferred to someone out of the country. Each time I said I wanted to cancel, I would be presented with another offer or special deal. What should have been a simple phone call would drag into an over half-hour ordeal. Finally, just to get off the phone, I would accept the lowest deal they threw at me. Finally, I said to myself, "Enough is enough!" I contacted the Ohio Attorney General's Office, and filed an online complaint with them. Interestingly, I was contacted by someone at SiriusXM yesterday and he cancelled my service and sent me a confirmation by e-mail. Contact the attorney general's office in your state and file a complaint! It worked for me!

DO NOT give SiriusXM your credit card #. They cannot be trusted. Had trouble canceling my account with auto renew option (only option to sign up). Changed to invoice after 2 6-month renewals. Sold car, was finally able to cancel, invoiced bill after 20+ minutes on phone. Told if not cancelled, I would be reported to Consumer Protection Office of MN. Would like the service if I could signup and cancel over the WEB. Can only sign up. DO NOT trust SiriusXM. Too bad, like the radio, hate the company.

I purchased two new cars. I have been a Sirius XM Radio consumer for many years and always just renew automatically. I had a one year subscription for one of my cars that should have lasted until November 2018 that I transferred to one of my new cars. Well, they did transfer the use of their service but put me on a monthly plan and stated that I now owe them for both of the vehicles and were very rude to me and tried to keep me on the phone for more than an hour while they researched the information. They finally came back and said that I have a $63 dollar balance but I had to give them a credit card number to get the money back. I said they could mail me a check and they said they are not able to do that.

SiriusXM needs to be investigated for being a company with shady business practices. In May 2018, I contacted them by phone to ask them to please cancel and to remove my billing information for auto-renewal and to stop contacting me asking me to renew. I said flat out I had no interest in auto renewing. The representative said that he would remove my billing information and that the service would not auto-renew, that it would simply stop working in my car. Fast forward to today and I notice an email stating that it was auto renewed and that I owed money. I immediately contacted them only to be told by multiple representatives that the charges are valid.

It is fun listening to radio of yesteryear. If you sign up for the six month package as I did be careful. Know your expiration date, mark your calendar. They do a very good job sending you a weekly listening list, but rot at sending you a reminder your account package is getting ready to expire. I got a notice they could not charge my account because I lost my card and was reissued a new card. My 6 month account went from 35.00 for 6 months to 20.00 A MONTH. No notice of what they intend on doing, they were just going to do it. They notify you if you have 1 or 2 year accounts. But they DO NOT notify the 6 month accounts so you can act. In my mind this is poor business practice and a practice to take advantage of their customers. Never less to say the older generation that do not remember their expiration date.

Sirius can't be trusted. I spoke to a representative today about extending my complimentary subscription for six months for $30.00. Just got billed for $112.00. What a rip off company, cancelled immediately.

I purchased a VERY nice can and came with 1 year trial, they had problems with the stereo and we installed a new one and they WOULD NOT TRANSFER MY 1 year trial, they said it went with other system and new one only has 3 month free trial IF I pay $20.99 at end on trial (confused!!!) On hold and treated HORRIBLE!!! Was so upset, I have email after email with different prices, and that I have an account for 1 year trial. VERY CONFUSED!!! They said should of been communicated each radio has different trials... WOW, so many excuses. I DO NOT RECOMMEND THIS COMPANY!!! IT IS THE WORST CUSTOMER SERVICE AND PRODUCT!

Horrible company, prices are ridiculous as everybody gets different pricing. I had it in my vehicle and about 30 percent of the time it cuts in and out. If you try and cancel they just shuffle you around to different departments in hopes that you become frustrated and just hang up. All their plans automatically renew at then current rates so you have to call in to cancel. The automatic renewal can be taken off but only if your original trial period is over and you are on A paid subscription, which of course they will not willingly tell you.

I have tried over the last year to cancel my service with them, horrible reps with thick accents I cannot understand, very frustrating. I am told they will cancel my service and issue a refund and they never do! I had to put a claim in through my bank but they still are billing me! I haven't had service in over 8 mos! Terrible customer service, when they put you on hold it is loud static! No resolution as of yet, another morning wasted on hold with a lady I cannot understand. So frustrating and I don't know what else to do!

Come on Sirius, you're big enough to employee actual English speaking reps! I can communicate through charades better than to your customer service reps over the phone. I called to cancel service because the vehicle was sold, I stated that multiple times during the conversation and yet your rep still had to ask why am I canceling? Then they transfer me to another rep to basically save the acct, not sure how or why - I sold the car... hmmm?? Anyways, Sirius get on the ball here, try to employ in the USA. When my confirmation code was read back to me I could not understand the rep and had to try 5 times for a different word, you do know that a military phonetic listing is free - all you have to do is search for it. I will not use nor pay for service that I have for free via the AM/FM, if all else fails I'll just open the sunroof and listen to the white noise of wind...

I canceled my SiriusXM account. The process itself was frustrating and lengthy. Not only did I have to call in, but the representative refused to cancel my account until I turned down her "three great offers" for a less expensive string of stations. Finally she confirmed my cancellation with a confirmation... and then asked if I wanted to sign back up. A week later I began receiving phone calls from a 630 phone number. The second day of receiving calls I picked up and guess who?! It's Sirius asking if I want to sign up for another offer. I told them not to call me back. For the past three nights they have called me between 7-8 pm when I am trying to wind down and relax with family. I called back and told them to put me on the "do not call list" which they initially refused until I asked for a manager. Please, please please... avoid this company. They are desperate for customers and willing to do anything, including harassing you even after you ask them to stop.

I couldn't be more upset and frustrated with SiriusXM! They are terrible and do not care about their customers or the service they provide. I have tried over and over again but everything is a hurdle with them. They'd prefer to see more negative reviews online than to fix the problem and make their customers happy! They are too big to give a darn! Stay away from them.

SiriusXM has great channels with great musical setlists. If only they would play! As I leave my house to go to work, the app starts out trying to connect to my home WiFi. It finds it about the time I am leaving my neighborhood and plays 5-10 seconds of a song. Then "Trying to Connect." "Searching for Signal." "Connection Lost." "Technical Difficulties." "That channel is unavailable." It seems like it has 100 ways to say, "I can't find the WiFi from your house and have not yet figured out that you have WiFi in your vehicle." So I drive to work in silence while it tries, unsuccessfully, to find a signal, a connection, a channel, even though I'm in a huge metropolitan area with a mobile WiFi hotspot IN MY CAR. Finally, it may or may not find a signal and play part of a song before disconnecting again and giving me a whole new string of error messages. This is the worst "service" ever -- such a disappointment.

My free trial was up in my brand new vehicle I had bought. The past month SiriusXM had been sending emails stating "3 months for 99 dollars." I call today to activate this service and they tell me this is not available and said I have a 2006 vehicle. I do not own a 2006 with XM radio nor have I ever had an account with them. I spoke to three different people and a supervisor. None would help me and did not want to try to save my business. Very deceptive company with their advertising tactics. BE AWARE of this scam.

Very frustrated to be charged a monthly service to listen to music on my computer. Then they launch a "new & improved" platform that flat out doesn't work. Specifically - doesn't show what's playing, super onerous to change to a different station (assuming you know the number ~ even worse if you don't), keystrokes in other programs cause the music to jump, change stations or suddenly freeze.

I wanted to handle a billing dispute with SiriusXM as I have multiple cars with this radio, I also did not receive my promised incentive. Being placed on hold for over an hour for 6 different calls all because Sirius is not willing to hire people that speak decent English. It is very hard to do business with them.

I have had an account with Sirius since 2005, and with 2 radios for about 10 years. My old car did not have direct access to Sirius so I had a radio and antenna in the car. I totaled the car in March; bought another car in April. Told Sirius to remove old radio and transfer to new car. They charged me $25 for 'installation' in the car... even though my account is 13 years old. They also told me that I will receive a 3 month 'trial' all access subscription for my car. I've been billed a HIGHER monthly rate since the installation charge- they haven't missed a beat with billing.

The worst runaround ever! After several 'online chat sessions', I finally got it across to them that I didn't want service so they gave me a phone number to call (888-601-6302) where they tried to tried to sell me everything from roadside assistance to cable TV - about a dozen sales pitches later (that required I hit # to say I didn't want) a human came on the line who couldn't help me. Hung up. I found another 'Customer Care' number and was told cancellation was not 'in her scope'. I got testy and was put on hold and, after I getting transferred several times to several people, someone claimed to have the authority to close the account. My new car includes 6 months free - I won't activate just to avoid these people.

I canceled two of my subscriptions a month ago, while doing so asked about my Military Veteran Discount. I was told that there my current plan was larger than the Military Discount. Before hanging up I was asked if I wanted a free XM Radio. I said no as there is nothing free. Their agent replied, "No Sir, there is charge, it's just free." Move on to a couple of days ago, I was reviewing my XM Radio even though it was not activated. This irritated me when they told me that the billing was correct. I canceled all my accounts and would recommend to any potential subscriber to be aware of this company! I would rate them a zero if I could. They don't deserve the 1 star!

BEWARE "LIFETIME" subscription is a SCAM! I purchased a "Lifetime" subscription in 09' for over $600, when the company was struggling and I wasn't even sure they would stay in business but after speaking with the agent WHO GUARANTEED this was for a lifetime! No guarantee they'd stay in business but I bought it and it was truly a good product. Fast forward to 2018 I go to transfer to my new car and guess what "NEW" RULE not transferable if the car has it in the radio WHAT NEW CAR DOESN'T! It's a SCAM. BEWARE!! Don't buy it!!

I always have to spend tons of time straightening out my account every time it expires. They renew without my authorization. I have always requested an invoice instead of auto-renewal. If you get auto renewal it is always billed as package you didn't originally order. If you call customer service, you get the complete run around. I just got special for a new radio at $60 but I was charged $117 for another new car I just renewed. When I asked why I got nothing but a run around. These people are corrupt and worst company I have ever dealt with in my life. You have to threaten to cancel to get billing straightened out. JUST NOT RIGHT!!

When I first started off it was a pretty good value, a bit pricey but worth it. Then they removed one of the main channels I signed up for, then a few months later the other. I reduced my membership to a lower tier since there was no longer any point in paying for the highest. Then they changed a couple of other channels I liked to premium content only, meaning you had to pay for that specific channel just to get it. I discontinued one of my two radios and sent a letter to Sirius to let them know the more you cut back on channels, raise prices, and turn previously packaged channels into previous channel the LESS I will spend, not MORE. Each money grab they make to get more money makes me spend LESS.

I have had nothing but headaches and signal loss with Sirius. First I had 7 days of constant signal loss, this mentioned calling the company and speaking to individuals in Cairo, India, Philippines etc. Most of the time the individual was not only difficult to understand but they would assure me that the signal would now stay on. Total lie, a few hours later back to calling them because signal was lost. This has gone on for over a week and no one seems to care. I finally canceled my subscription. Save yourself a lot of headaches and go to Spotify or something else, Sirius is on the way of the DODO bird and it serves them right for such terrible customer service. Did I mention how many times I would call and could not reach anyone.

We were given 6 months free radio. Only got 3 in 2 separate cars in 2 different years. They take your credit card and charge you whenever they want. Paying for commercials is crazy, I get commercials for free on regular radio. If you want to cancel the contract, you end up calling several numbers and are kept on hold for up to 30, it took me over an hour to get the contract canceled.

This should be a free service for the kind of service you get from SiriusXM. I have nothing good to say about them based on my experiences. First of all, there is no or very little variety of the music on the channels. I'm hearing the same set of 15 songs that I heard last year on the same channels. That's pathetic since you have to pay for this service. I can just listen to regular FM radio if I want to hear the same songs over and over. Then the channels you like they get rid of. They need to change it up some and play different music. The sound and audio quality on my car radio-I have a Kia Optima and my wife has a Kia Forte is horrible at best.

I got an email from a CC that I had NEVER USED & never given out the number to anyone, saying that I had a minimum payment due, so after checking what was going on, it was a charge from SiriusXM for $228.03 for an annual subscription to their service. The charge was made on May 30th 2018, yet I had already renewed my annual subscription in March for $70.90 on a VALID CC. I immediately canceled my service with them! What a bunch of scumbags!

I got SiriusXM Satellite Radio on Feb 25 for 6 months for $70.00. They sent me an email stating my 6 months are up May 29th. Then come to find out someone is tied to my account I don’t know!!! Now I wanted to renew it going to be $170 for 6 months. Their prices are never the same! Period! How do these people stay in business. Go to Apple Play for less $$ and consistent pricing. SiriusXM They do business like a used car dealer!!! Screwing the customer every chance. There is a reason why they just say 50% off instead of giving you a price!! Hope you guys go out of business!!! Rip off!!!

I got a free 6-month subscription with my new car. After 6 months, it ran out and stopped working. I purchased a 3-month renewal at a very reasonable rate, but the yearly cost was outrageous, so I didn't intend to renew. I'm not in the car enough to warrant paying such high prices to listen to (almost) commercial free radio. In the meantime, my credit card number was stolen (damn you Facebook ads!) and I had to get a new number. After the 3-months, I stopped getting the radio feed and just let things expire. They apparently tried to auto-bill my card! I don't remember anything about automatic renewal. I may have missed it, but whatever. It stopped, they couldn't bill me, it was fine by me.

My wife and I live in an area that doesn't get reliable FM radio in the categories we like--mainly classical and classic rock. When we got a new car 10 months ago, we decided to try SiriusXM radio. We signed up for the basic package, which gives us a few stations that sounded interesting, including one classical station and several stations that broadcast "classic" rock. The rest are of no interest to us--like most cable TV stations. We are very disappointed.

My credit card was charged one year after I moved and closed my Sirius account. It was a credit card that I had closed so the charge was not approved. I talked to the Sirius representative and he indicated that it was an automatic charge on the renewal date even though I had closed the account a year earlier. That is a bad business practice and probably illegal as well.

Was a subscriber years ago before the merger. Okay then. My new car free 6 month subscription ended 5 months ago. I wanted to renew but googled and the voluminous complaints about billing practices stopped me in my tracks. This is a very foolish company. Went with paid Google Play and my car has Apple Play. They think they are the only game in town. Music quality with Apple Play blows Sirius away. I only wanted it for the news and sports stations. Use free IHeart radio for live news and sports shows via Apple Play.

I was on hold for almost 1 hour when I tried to cancel my service. The website by design does not allow one to cancel a subscription. I was about to hang up and just cancel my credit card when a representative finally took me off hold. With no way to cancel a subscription online and the phone ploy tactic, I will never use their service again.

I received a notice that my subscription was up and it showed my auto renewal at a 91% increase in price. I chatted with them to cancel, which was 2 months before the cancel date and they suggested I take a reduced plan. I also learned that I had a $79 credit which would be factored into the new plan. But, all this had to be done on or just before the renewal date (today) so I wouldn't lose all of the $79 credit.

I received a letter from Sirius indicating I was due a refund. Called the number provided to learn I had been transferred to the Philippines where a huge language barrier kicked in! When requesting the refund they asked if I would like the refund to my credit card and provided the last 4 digits, which was NOT my credit card. They asked for a new card only to find out, after providing the new card number, the refund could not be processed to that card because it did not match the card on file and therefore they would need to send a check.

Checked renewal and found it almost doubled in price ($315/12mo) which was expected but not going to pay so we planned on cancelling completely. Called them and spoke with someone who immediately switched me to a level higher in customer care and thankfully was nice too. She did try to say she was going to give me the exact price but she quoted $6 more thinking I didn't know how much we were charged last time. I remained nice the entire time (shocking for me) but she had to back pedal when I nicely corrected her. It was not correct then say it's for "royalty fees". She asked how the service was for the 12 months. I told her it cut out in unnecessary locations like in open areas without bridges or trees but didn't complain. I let her know that on a scale of 1-10 the service was about a 6 or 7 max but also told her I know nothing is 100%.

We were offered a trial subscription and called to activate it. It would not work. We called again. It would not work. We called again. It would not work? Get the picture? They could not get the radio to work in my car, yet every time I called, they tried to sell me a subscription. Why would anyone want a subscription to a service that doesn't work. They finally transferred me to a tech, and after holding for 15 minutes, and listening to their messages, I received a final message that said this was no longer an active Sirius number, and I could either call the new number they gave me, or go to their website. Terrible.

If you decide to cancel your service, you will have to call and speak to a representative. It took 15 minutes to get my account services shut off as the representative kept insisting that she could not understand me once she found out that I was calling to cancel. It's ridiculous that services cannot be canceled online. Perhaps, in light of so many better streaming options, Sirius is having to resort to frustrating the customer enough that they give up on canceling.

I renewed my subscription last week for $150. Now I know that was too much. Since the renewal, my app would not function. I uninstalled and reinstalled. Still didn't work. I called, and was told to reset my password. Worked once, and then not again. Yesterday morning, I was on the phone with them for one hour and fifteen minutes, fifty minutes which consisted of being on hold!!! At one point, after finally reaching technical support, she began to presumably work on the issue and then dropped the call. After so much time spent and being so angry, I did not call them again. I have never been so frustrated and wish I could just cancel and get my money back.

I had been a subscriber for some time. The last time I got a discounted rate by giving them my credit card to renew. They then started billing me $22.04 a month without notice. After my credit card changed, I contacted them to renew to a new plan and was told that I had a balance that I needed to pay and that they could keep me on the current ridiculous monthly rate. When I told them to cancel the service and that they could send me a bill, they kept trying to get me to give them my credit card (I refused) and then said they could sign me up to a cheaper plan that would have a very limited channel selection (that they really couldn't tell me over the phone what channels). No thanks. Best thing in dealing with a company with these sort of practices is to not deal with them, so I am.

We decided to use their service because we did a 6 month see the USA via our new SUV trip. They gave us an introductory offer of $30.00/$5.00 per month for the 6 month period. I should have known something was up when they asked for a debit/credit card to set up the one time billing/account as a prerequisite to activating the account for. Month seven and eight I noticed that they had just started billing me $22.04 a month without notice upon. I quickly contacted them and discontinued the service (I thought, right?). NEEEW -- I received another bill for the month number Nine for the same amount via email. I contacted them (a foreign outsourced customer service department) to bring their error to their attention. I was on hold for 12 minutes (guess I'm not the only disgruntled customer) and spoke with three different who tried to get me to commit to a new plan over and over again.

WORST CUSTOMER SERVICE EVER. I signed-up for a 12 month subscription at $5.00 in December and, after purchasing a new car (in May) I was told that the subscription I had paid for was no longer valid and that, instead of $60 for 12 months, I'd have to pony up $99 for the same thing. Their excuse? "That promotion is not currently in our system." So basically they're screwing me for buying a new car! I paid for 12 months of service, which they now refuse to honor - just because I got a new car. INEXCUSABLE! I'm telling everybody I know and also blogging extensively about this. What an awful thing to do to a customer.

I have recently discovered that SiriusXM was charging my credit card without any type of notice. Only when my card expired and I was issued another card, the next month my radio was cut off. Story goes I paid $60 for a year subscription after that I guess in the small print they were going to charge me $19.95 a month for a radio I no longer had, well 8 months of looking back on my credit card I was being charged without notice. Way to go Sirius. Y'all got me! Spoke with customer service and requested my money back. Apparently I was speaking to a 3rd world country, and pretty much told me, I screwed my self. Never again.

Wow, just called Serius XM to follow up on an ongoing case and got caught in a loop that kept sending me to the Activation department. I immediately asked to be transferred to the U.S. because I have an ongoing case and I know from a lot of past experience with your company that the call center cannot make the decisions on my account as they have informed many times. A very nasty lady told me three times that she is not sure the person she would transfer me too could help me with my case and I said "I don't need any assurance. Just transfer me to the U.S. where I have worked with two people already."

Notified Sirius that I needed to cancel subscription, leased SUV returned. Approx. 5 wks later credit card billed. Called Sirius, transferred three times, had to provide exact demographics and situation repeatedly. Told me they have no record of my original cancellation call, relatively said I was a liar. Not only was the call center extremely loud, reps did not have an acceptable command of the English language. Rep was very persistent, attempting to sell me a discounted subscription, a radio and 'enticing' me to extend. Had to tell him FIVE times, I NO longer had the SUV in my possession... He persisted. Aggressively attempted to sell me another subscription for my new auto, told him I was not interested, his pitch was borderline harassment. Finally, he cancelled after reading a lengthy sales pitch. Not customer focused. ONLY sales focused.

Their offer new subscribers good deals but after that the rates are outrageous. I signed up for the ALL ACCESS PACKAGE. It gives you access to one radio (portable or in your car) and phone. That is it! If you want to listen on your portable radio it is a NEW plan. If you want to listen on your computer? It is a extra charge and you can only listen on one device at a time. That is what you get Sirius...ly not ALL ACCESS! Now, I understand all the one (1) star reviews. If they offered a 0 you would see a lot of those. A one is being generous.

My credit card has been charged twice for the same subscription, and SiriusXM refuses to correct the problem. They said that I need to call a different department. I told them that I wasn't going to waste any more of my time with this mess, and that they were instructed to call me. Then they said there's no way for them to call customers back! I said, "Are you kidding me?? Do you really take me for some kind of idiot or fool? You all call customers all the time!!!"

WORST customer service EVER! I purchased an Onyx Plus Satellite radio on promotion a week or so ago for $9.99. It shows up and it's defective. I called yesterday and spoke to tech support. They confirmed it's defective and transferred me to another dept so we could get it replaced. The next dept says their computers are locked up and they can't create a return authorization. How freakin' convenient. They tell me to call back the next day. I call back today and now they want to charge me $80 for a replacement radio!!! $80.00 to replace a $10.00 defective radio they shipped me. Talk about a bait and switch.

Before the trial period that came with my new car ended, I sent a check for $61.50 to extend the service for 6 months. But my service was cut off anyway and never turned back on. I emailed Sirius and they were no help. I called and spoke to a foreign speaking woman who kept repeating I needed to troubleshoot with the dealer even though I was asking for a full refund. I never had access to the service beyond trial period, and I no longer wanted the service. She refused the refund and after much back and forth, I settled for a partial refund just to get off the phone. NEVER AGAIN!! HORRIBLE COMPANY.

I wish there was an option for ZERO stars. We recently purchased a car with SiriusXM and have enjoyed the trial period. I received a letter offering 5 months for 25$ to continue service. I was unable to set up an account due to the website would keep saying "your session has timed out." Trying to chat online with customer service was a bust. I very quickly realized from the bad grammar that it was not someone who spoke English well.

It took a full month for them to send the signal to my vehicle, then they told me they would extend it a month. I was offered a promotion of 6 months for $28, which I accepted, but after all the confusion I canceled the service 1 month prior to my "trial" period being over. Then they did an unauthorized withdrawal of $62 from my account. After stealing $62 they said it would talk 3-5 days to refund my account. This is a horrible company!

I called over a month ago to cancel my service before my subscription ran up. They removed my credit card info but did NOT cancel my service so here I am next month getting a bill through my email. I had to call again to try to cancel it. Both times they keep pushing the product and won't accept a no. I understand they have a job to do but this is ridiculous. I told them I will not pay over the phone or online for this purchase. I want them to send me a bill and I will mail them a payment as long as my service is cancelled as requested.

I have been harassed by this company, who has nothing to offer that interests me, simply because there was a free trial with my car. Today, 6 months later, a trial offer for XM hijacked my car stereo, and my gps audio was totally taken over by Sirius. I never touched anything! So invasive and disrespectful.

The customer service is absolutely terrible at Sirius!!! I received a letter from Sirius noting that I was eligible for a 2 month free trial. When I called to activate, the representative could barely speak English and had me on and off hold for about 15 minutes. She finally came back and said that Sirius does not send letters out, so they were unable to provide a 2 month trial for me. I have the letter in my hand! This is the second experience I've had with them and both have been completely unprofessional and not worthy of my time.

I was paying for a subscription for my dad. He passed away so I no longer need it. They let you do everything online except cancel a subscription. You can change a subscription and make a payment online but you have to call to cancel one. So I called and had to deal with an angry foreigner who obviously didn't like her job and barely spoke English. This is what happens when you have a monopoly on satellite radio. The selection of radio stations suck as bad as the customer service.

Received an offer for a radio @ 90% off, but I needed to almost double my subscription rate to $35.00 and agree to auto renewal. The ad I received in email specifically stated it was a "subscriber-only offer." But then says "additional minimum subscription required." When I called to get clarification, the lady cheerfully stated that I could have both radios activate at the same time. But I don't need both activated so she said that I can buy the radio for "only" $99.00. Unfortunately SiriusXM is the only player in town so I'm sort of not able to go to their competitors. Interestingly, Amazon.com offers the same radio for $54.00.

Canceling my account was not possible via the Sirius website and I was forced to call and listen to a 6 minute sale pitch as to why I should not cancel. I told the Sirius rep that I did not have time for this and that I just wanted to cancel my account at the end of my contract (and not renew). She continued and insisted reading off pitch after pitch designed for me to stay. She was questioning my finances and wanted me to tell her what channels I listened to. This is not ethical business practices!!! Buyer beware!!!

I purchased their "New Customer" promo plan when my new car promo plan expired. For $25 for 5 months, I thought it was a good deal. I've had their service in the past with other cars, but was suspicious about their billing practice and cancellation process. I finally caught them storing my personal credit card data, when I told them to only use the data as a one time authorization. The sales rep. promised she would delete the data after the transaction and bill at the renewal, which will cost me a $2 Invoice fee, should I not cancel before the account invoices. When I called to cancel, the rep.'s supervisor told be they would credit the card on file with the remaining credit of $0.75, since I was cancelling early. When I asked why they had my credit card on file, when I had asked for them to delete it, the rep just said they kept it on file.

I have had issues with billing practices with Sirius XM Radio. I went to cancel my account as I no longer want the radio, it's getting pretty boring as well and the APP is not working right. I had to uninstall it. I called this morning and the "John" answered the 888.601.6302 telephone line and get very snippy with me and then told me I had to hold for the cancellation number, I have screenshot that shows that I was on hold for 38 minutes. I called on my landline to have another representative cancel my account and he did in under 6 minutes and transferred me to a manager as well. Don't activate your radio even if it is free.

Most new cars come with a SiriusXM radio as standard equipment. In order to keep the full functionality of the radio, the car owner must subscribe and maintain a subscription with SiriusXM. As is the case with cable TV, SiriusXM offers dozens of channels, most of which I never use. (I believe this is also the case for the vast majority of their customers.)

I called twice to cancel. Each time they made an offer I couldn't refuse. I still never used it so called to cancel when charges appeared on my credit card for full membership fee without notifying me that my promotion was ending which they promised they would do. She finally agreed after putting me on hold for 10 minutes before she gave me a confirmation number. They become very rude.

I have been a SiriusXM customer for years. At least 7 years. I just wanted to cancel paying for an deceased person that had a SiriusXM radio. They just would not stop asking me to renew. They need to stop and listen to the request of the client.

I went through a terrible YEAR, with my health, broken down PC, Cell phone... I had a 2015 4 Runner, free XM for 6 months? Then was notified, I signed for 12 months for $60! I traded in for a 2016 4 Runner. After free trial, they decided to bill me by my credit card on file, per month /$ 23.13! I paid almost $400 for last 12 months. Sirius WILL NOT REFUND MORE THAN 2 MONTHS! I AM DONE WITH SIRIUS XM! I filed a complaint with my Discover Card, that they stole from, and The Consumer Credit Counselling Bureau, will be next, as well as the BBB. I received NO NOTICE from Sirius, and if I did, I certainly WOULD NOT HAVE AGREED to pay, $23.13/month, when my previous year vehicle was $60/Year!

I got SiriusXM as a free trial on my new car. It was okay, but they tend to play the same songs over and over. I had looked online on my account to see what the costs would be to renew, but never signed up for anything and thankfully never gave them my payment information, because when my trial was up they billed me for 6 months of service at about $60! I called to complain (ethical companies shouldn't make you call to cancel, but SirusXM does) and demanded that they remove the charge. He removed most of it but said I would still have to pay the prorated amount for what was already used. I said no because I never signed up for it, and after he "talked to his supervisor," he removed that too. I was lucky to get the charges removed, but still they shouldn't do that. Today I got a "special winback offer" in the mail that went in the trash.

I have been SiriusXM since 2013 on 3 of my vehicles. I lived in Austin, Texas and most of my travel paths DO NOT have many overhead bridges or big tree to block my SiriusXM satellite signal. BUT, the same certain areas I have multiple interruptions of my radio on different vehicle that I drove on that day. I called SiriusXM radio to complain and the worst call center is in Caribbean (HONDURAS), they usually disconnected you or transfer your call without briefing to the next rep or supervisor.

SiriusXM Radio renewed my account without notifying me! The rate jumped from $99 to $243! I called to cancel and was told it would take 3-5 days to process the refund. After 7 business days the money was still not back in my account! I called a second time on the 7th day. I was told that the first request had not been processed. I asked to speak to a manager. I was told one would return my call in 24-48 hours. I refused and said that I would wait for a manager became available. It took about 15 minutes before a manager took the call. I was told again that it would take 3-5 days to process the refund.

The tl/dr is that if you want to cancel you have to be persistent and may have to cancel your credit/debit card to make sure they don't keep taking money from you. I'd been a Sirius subscriber since 2006. I had it in a car and two portable radios. I thought the service was expensive and eventually switched to their stream only option. I didn't have too much trouble cancelling the car and the other radios had lifetime subscriptions. When it came to cancelling my stupid $54.67 per year streaming only service it got crazy. I called in 2016 to cancel when the current subscription expired. They assured me everything was good and it looked good online. They ended up renewing my subscription anyway. I caught the charge on my debit card so I called them to correct it and we went around and around like everyone else with billing issues. Once again I thought I was good but they would never agree to cancel it and wouldn't refund my money.

Same problems as others with the service. It came free for 6 months and when the six months were up, they expected me to continue my service. I refused and they sent me a bill for app. 12.99 or so. I call again and cancel, and they put me on hold again. They did not cancel my service. I called several times more and the same thing happened over and over again. Bad customer service and they will not cancel your service when you ask them to. I told them after the fourth time, I was going to call the Better Business Bureau and then and only then, they cancel my service and sent me a final bill for 20. I refuse to pay it. Never again will I get SiriusXM radio.

Sirius XM came included with my new car, and I enjoyed the satellite radio service for a while, but when the bill came, I noticed (as many do) that this service is way too expensive. In a world where Spotify exists, nobody needs Sirius XM. So I called to cancel, and the agent sweetened the deal with a temporary promotional price that sounded closer to reasonable. Of course 3 months later, the promotion ends, and I'm back on the phone to call customer service to cancel. This happens 3 or 4 more times, and I'm finally over it. I'm serious about cancelling Sirius. I called today on my way home from work at 6:15 pm Pacific, and the agent puts me on hold.

Canceled my service and even received a call asking if I wanted to sign up again. Decline. Then a few weeks later received a call saying my bill was past due. When I called to tell them there cannot be a bill that I canceled service, they told me they had no record of it and that I owed $12.10 for service to date. Customer service rep could only read canned script and repeat herself. Did not listen to me that canceled service and did not owe. Did not offer to check into it for me or anything. Would not recommend this company. Very poor customer service.

I have never seen I more crooked company. I canceled a service with them a month ago. I had to get 3 people before I could get a English speaking person I could understand. I told them I want to cancel. The guy basically wouldn't let me. Kept trying to get me to say I want to continue. I finally after yelling got him to let me pay off balance. I paid 15 dollars. Got him to say I'm done. No more charges. The radio stopped working that day. Thought we're done. Wrong. Got a bill today month later. Once again they wouldn't let me cancel. Said I'm still active. I was about to lose my life. He kept saying "You want to renew. I need to..." I kept saying I cancelled.

I just received an auto renewal notice from Sirius and about fell out of my rocking chair! Wow. My first year was free, my second year was $136.54 (reasonable) and the renewal is for $297.51. This is an increase of 45% for a service that I might use 1-2 hours average per week. There are several stations on Sirius but I use only 4-5 stations. I consider this a bait and switch by the auto manufacturer, the new car dealer and Sirius radio. This is a very questionable business practice and I think all Sirius subscribers should consider a class action lawsuit to discourage this kind of business practice. I am considering contacting the Colorado Attorney General to bring attention to this "bait and switch technique"... These people are greedy, unethical crooks (Sirius). I am ticked off and I am not going to take it anymore! Comments from others would be most appreciated. Thank you for the opportunity to vent, I feel much better now.

I bought my 2017 Ford explorer in November 2016 with 6 months SiriusXM radio and 5 year travel link. Renewed radio May 2017 which was turned off in November 2017. Recently my travel link was turned off and called 3 times and kept getting different answers from them. First they said it was never activated within year so the offer of 5 years expired. I called the dealer but they say the service is activated when they get them on the lot. Called SiriusXM radio and was advised no service shown on the radio id number so they wanted credit card number or receipt number. I found credit card receipt called back third time they showed it was paid in May 2017 but when I did not renew the service was turned off. They want to charge me to activate my service which was paid by Ford Motor for 5 years because Sirius radio turned off all my services instead of just the radio service when it was not renewed.

Sirius is a scam. They auto renew your service without your consent so they can steal your money. Radio service is mediocre. Claim no commercials but they have a ton of their own. I do not recommend to anyone.

Started out free obviously, 6 mos. promo (30.00) then once they get your credit card on file... watch out. I am a bit on the frugal side but 3 times the quote "promo" price is too much. Also, no notice, no bill nothing just a 102.00 charge. No other service with an automatic payment ups the price to 3 or 4 times what you previously paid without ANY notification. I KNOW there are others out there like me who were astounded at the price for 6 mos. service. They tried to persuade me to continue but they would never drop my credit card off the auto pay and send me a bill, therefore I'm done. Not worth what they gouge you for. So there's my rant. Buyer beware!

I enjoy satellite radio but, I refused to do business with XM. I got a free trial when I bought a used car from the Toyota dealership. It came with the car, I did not order it. I enjoyed the radio so, when I got a letter offering a deal on 1-year of service I sent in the order form. I paid with a check in advance for 1-year. I read the agreement and did not check the box for automatic renewal. Close to the end of the year I got a letter or two and a couple of calls warning me that my subscription was about to run out and that I needed to renew. I decided not to renew. About a month later I got a bill for the next month at three times the previous rate. I called and was told that all their accounts were automatic renewals.

It does not matter if you want to cancel or change your subscription. The consumer is forced to call their number and every single time, you will be on the phone for at least 30 minutes, if not an hour. When you hang up and check your account, there will inevitably be a mistake that will end up costing you more, so you have to call them back and spend more time trying to get them to fix their mistake, which is most likely done to get more money out of the consumer. I have my SiriusXM to expire each 6 months and must call to get the discounted rate. I pay the price dearly to save that $200 - $300 per year, all in time and frustration on the telephone. I seriously dread the date each 6 months that I have to call them. Cancelling the account is not any easier. So frustrated!!

Sirius Radio apparently has a policy where you can only cancel your subscription by phone. You receive notifications that your subscription is up and even receive a paper copy to renew. If you do not cancel by phone, they continue to charge you. In my case, my Sirius was not renewed by me. My Sirius radio satellite quit working near the time it had expired. I received no notification that I was going to be continued to be charged even though I never renewed. I didn't renew my subscription and then received a phone call a month later saying I was being charged for a month since I didn't cancel via phone and that is the only way I could cancel. I received no explanation of this via email, via in response to the bill sent to me, but am still being charged the $21 plus change.

Trying to cancel the Free Trial Subscription (I did not request). The is a huge scam, I purchased my Dodge in 2014, after SiriusXM refusing to cancel my free trial I ended up paying over $100.00 to cancel, SiriusXM said, "In fine print you are a subscriber after the free trial." Mar. 2018, they has sent me another free trial, and I had to speak with 3 people with long hold times to get this stopped. They said, "You cannot cancel a Free Trial." I did not order this Free Trial. It was automatically turned on by SiriusXM.

Please Sirius - you offer a great product but you need to change out the employees on the other end of your customer service. I just tried to sign onto 5 months for 30 some dollars. As she was repeating the guidelines four times out of RUDENESS - I stated that for the MANY years I have been a customer I try and get into another promotion before the other has ended. Let's face it people this is what we do! SHE then repeated the contract again and again. I SAID YES! She hung up on me- SO SIRIUS when you have employees like this with ATTITUDES - you will LOSE OUT.

The customer service is substandard at best. They employ non-native English personnel who work off a script. They do not understand nuances of the language and in my experience therefore cannot complete a transaction properly. Their lack of addressing this issue will undoubtedly be the reason for loss of revenue.

Called to cancel my service early this morning, spoke to an agent who talked me out of it by offering a promo which always irritates me when companies do this (don't offer it to existing customers, only if they threaten to cancel). Called back in to add 2nd radio as part of the deal the agent and I agreed to, was told hold time was 34 minutes, press 1 or callback, pressed 1. Was called back, but the system could not recognize that I was speaking the option "one" to accept the callback, nor could it recognize me pressing 1 on my phone to accept the callback. It called me back 3 times, never could recognize my saying or pressing 1, so it warned that the callback was canceled. I called back in, it said "Wait time is 40 minutes, do you want to hold or do callback" (hold of course, since your callbacks don't actually work), and literally within the first 5 seconds of my "40 minute hold time", I was connected to an agent.

I read down pretty deep about all the complaints. All, bar none were about the poor customer service. I never had to deal with customer service because the auto-billing went smoothly. But now my subscription has run out and they call 3 times a day, I have never answered because I don't want to renew. So I want to mention my problem that no one else has mentioned. It is like cable TV, you have 500 channels but maybe 5 have any value. And of those 5, they are spread out, you cannot preset your station buttons for Sirius. If you want rock, rather than put them all in a row, you have to push the button 30 times to get to another rock station. The country stations are fairly close to one another. There is only one Christian station. There are 450 stations that play obsolete junk that no one has ever heard of.

Despite the fact that My wife warned me that talking with customer service is a nightmare, I had little choice as I had totaled my vehicle and no longer wished to have satellite radio in a vehicle that I no longer owned. A simple cancellation would have sufficed, but all the representative wanted to do was to sell me more service and equipment. I kept repeating that I just wanted to cancel, but they are obviously trained to try to sell more. I was able to create the account online. Why can't I cancel the account online. One smart thing that I did was create a automatic renewal account with an old credit card that is expired. This would force the company to send an email every month telling me that I needed to renew. So, every month I would log in and pay the account and indicate that it was a one time payment. This keeps them at arm’s length. I liked the listening service, but I don't like customer service.

In 2006 and 2008 we bought Life of the car memberships for our two Acuras when the free trial period ran out. We sold the 2008 Acura in 2009 and whoever has that car still has that XM service. We sold our 12 year old Acura last month to a good friend, handshake deal. No dealership involved. Part of the selling point was having the SiriusXM that came with it. A month later SiriusXM turned it off. They have told me many lies. 1) First couldn't find our number (hard to keep that lie since we have been paying and are paying for all of our cars since 2006), 2) then they couldn't find that car (found the 2008 Acura on our account that we sold in 2009). 3) Then they said the used car dealership turned off the XM Radio (no used car dealership was used). By now we know that they are just going through a list of lies so then.

I maintained 2 SiriusXM subscriptions on 2 new vehicles for about 3 years. When my wife and I got smart phones we decided to cancel the radio subscriptions. I was on the phone for literally hours as the SiriusXM agents kept trying to pressure me to stay and transferring me to different departments. Literally, for about the last 30 minutes, the only phrase coming out of my mouth was “Cancel my service”. They are absolutely horrible to deal with. They finally canceled the service but continued to send me mailers and emails even though I told them to NEVER contact me again in any way, shape, or form. It’s been over 2 years and I still receive mailers and get emails even though I have continually 'unsubscribed’ from everything - they keep putting me back on. They are the closest thing to the Stephen King story about the company that helps you quit smoking - they never leave you alone.

I purchased a new Toyota in Nov 2017 with 3 months free trial SiriusXM. They repeatedly sent mail saying it expired on Feb 07 2018. When I paid to extend it a year, I also decided to buy a radio, speakers, outdoor antenna and subscription for house. I did this all online, thinking thats how to get it done, using credit card. I was interrupted by phone call part way thru, was timed out on computer for some reason... Order went thru, but as two different accounts.

SiriusXM does not send out anything before or after charging the credit card on file. I noticed a charge and had to register my account and login to see what I was billed for. I could not see any previous bills except this last charge covering my current subscription. I have no way of tracking what I spent on the service for the last year except through my bank statements. I called customer service and they said they could remove my card on file, then switch to paper invoices to be sent to me for $2 fee per invoice. They have no paperless option. I explained that I would like a notice when my contract is being auto-renewed or after the card was charged so that I can keep track of what I am paying for.

On November 27, 2017 (1:28 ET), I spoke with Jim of SiriusXM. After being told by multiple family and friends that calling Sirius is a hassle, I have to agree. Speaking with Jim was extremely frustrating. We had sold both our cars; therefore, I called to cancel service. Well, this call was everything but easy. I trusted Sirius to settle the two accounts. I paid the balance due on the Cruz. I requested refund of the credit on Dart ($11.04) of which Jim assured me would be processed/refunded to my check card/Visa within 5-7 days. I took note of Confirmation # for call. Never received refund!

Many years ago I opted to purchase SiriusXM's lifetime subscription option for $500. Yesterday, I purchased a new car and called to have my subscription transferred to the new vehicle. It was at that point I was informed I had used up all four of my subscription transfers - which I paid somewhere around $70 each time I transferred. So now, the owner of my old car gets the lifetime membership, and I get to purchase a new one! Thanks SiriusXM!

This company is overly persistent. They call me, they send me emails, they send me snail mail. If I wanted to purchase their product I would already have done so. What a pain in the ass. They are currently calling me every day.

Called this company to either terminate or negotiate a lower rate for service and to cancel automatic renewals because of the exorbitant renewal price. Don't ever give them a credit card and authorize automatic renewal. Agreed upon an annual price and was sent an invoice. Upon review of the invoice I detected a "city tax" charge of $6.74. The city of my residence doesn't have a "city tax". Asked that it be removed, even talked to a Supervisor, but was told I would have to fax a tax exempt notice. Tried to explain, to no avail, that I was not a business with a tax exempt # just a citizen/resident of a city that does not have a city tax.

Bear with me during this long review... I have owned three different Chevrolet Equinoxes, but never at the same time. I have had Sirius radio in all of them. Recently, I checked my credit card statement and realized SiriusXM had been double billing me for over one year. They had been billing me for both my old Equinox and my new Equinox. I no longer owned the old Equinox and had canceled the service.

I bought two lifetime subscriptions in 2002. Bought a new car and was told I can't transfer. Lying and cheating do not make for good business. I helped them when they were starting out but they can't honor their side. Then they changed all the notes on my account...