SiriusXM Satellite Radio Reviews

My subscription was ending and I was being charged more than 80 dollars every 6 months. I called to cancel and the representative tried to do some double talk and initially offered a deal of 70 dollars a year. I asked for the deal that was advertised on their website for 4.99 a month, which resulted in 64 a year. She said “Oh I can give you 5.99 a month and with taxes and fees it’s 6.23 a month”. I said, "Why would I do that. This is 74.76, which is higher than the first offer." The lady then offered the deal for 64 but when she read the agreement, and asked that any questions be held to the end, she reverted back to the price of 74.76. Total scam and if you aren’t paying attention to their foreign double talk, you would be scammed. I will never ever accept a free subscription with a new car or subscribe to them again. Someone needs to start a class action suit.

Credited back. Fast response!

Besides losing the service I paid for and they tried to bait and switch, their customer service people speak English very poorly. I sent over an hour on the phone for something that should have taken 10 Min. at best. END RESULT I CANCELLED MY SERVICE AND WOULD NEVER USE SIRIUSXM AGAIN. They offer a service then don't give you what you paid for.

I’ve received numerous phone calls from 1877 463-5346, which are coming from SiriusXM. They’ve been calling several nights during the week, but never ever leave a message. I understand they’re looking for a subscription renewal. I am NOT interested in. You would think they would get the message when after 40 to 50 attempts to stop calling when they haven’t gotten a call back from me, I think their marketing tactics are annoying and downright harassing. I will NEVER EVER do business with this company. NEVER, and I hope anyone reading this won’t either. If I could’ve given no stars, I certainly would have.

Great service until you decide you want to cancel. You can’t do it online. So we called and canceled. A month later we got a bill. We called again, and they had removed our automated bank information but sent us a paper bill and never canceled it. This is game playing, and I would really like to report them... just don’t know who to?

My new vehicle came with a 1 year free trial of SiriusXM. I installed a new stereo and speakers and called to transfer the free trial. Nope. SiriusXM refused. This 25+ year customer just switched to Spotify.

On 2 September 2019 I decided to renew my subscription with SiriusXM after receiving an offer in the mail. After renewing the subscription using my credit union credit card I received a Fraud Alert on 3 September 2019 to advise me of fraudulent purchases that were made at Boost Mobile and Walmart.com that total about $1,700.00. I am so depressed right now and will have to take a day off from work to file a dispute claim with my credit union. union. In the meantime, my checking account has been practically wiped out until the credit union refunds the money.

I am supposed to have a complimentary year subscription with my new BMW, however when I couldn't receive a signal and called for assistance Sirius canceled my trial without my permission and won't restore and fix their mistake. Sirius basically stinks anyway and misleads about continues music, they never play music without their own self advertising and interruptions. Save your money.

In February of this year, I called to cancel my service because the price was too high, and I was thinking of buying a new vehicle. They tried everything possible to not allow a cancel and I was eventually talked into placing my service on seasonal. I do not remember them telling me it would be auto-renewed, because I certainly would have cancelled - as I initially intended. I did end up buying a new car, which has a 1 year free trial service. I do still have my old car as well. Today I noticed an email saying my account needed attention. I logged in and saw an outstanding balance on my account. I called their support line, explained the situation and asked for my old car to be removed from the account. They did so and did a partial credit, but still said I have an outstanding balance of about $18.

I lost my job, had a baby and needed to make cutbacks. I cancelled my Sirius Radio and they told me on the phone that it was cancelled but for hardship, they would allow me 3 months free service then it would shut off. Skeptical (of fine prints and misleading words) I confirmed over and over that I would not need to call back in 3 months, that they would just shut it off and starting today I will not be charged anymore. They promised that is how it would work. 3 months later on the exact date they said it would shut of, It did in-deed shut off. I thought "Wow, man of his word! Cool!"

I signed up for a trial with my new car and they informed me I that upon completion of the trial, there would be no billing unless I continued to sign up for a full membership. Three months after my trial finished, bills started racking up and the fine print made it clear I owed this money to Sirius XM. I had to act like a complete jerk on the phone to get a hold of a supervisor to actually close the account. I had to threaten a lawyer because they claimed I owed the money and was roped into a membership. Once I threatened to have my attorney take care of it, they ended the membership. This is borderline fraud, this company needs to be held accountable.

Halfway through my trial I got a notice that the trial was over and I would be charged 24.95 per month. I tried to cancel. They gave me a 6.99 per month rate good for 12 months. 10 days later I received a letter that my promo period has ended and it would cost me 15.99 per month. I called to cancel again, and they attempted to sell me on a reduced rate again. They are too wishy washy, and do NOT keep their word. Never again will I try SiriusXM.

My experience,,,, When my trial subscription with XM Radio in 2007 (Sirius took over approx 2008), I was offered an opportunity to purchase a lifetime subscription at such a great price, for me anyway. I took the bite and loved and enjoyed every moment of my radio listening. My stations were on point, SiriusXM was good with me, can't drive without it. Which leads me to my issue.

I called to cancel my SiriusXM subscription, the customer service representative (Hel) was extremely hard to understand! I grew up with parents that had broken English, I feel like I can understand people with accents/ broken English very well. She obviously couldn't understand the reason for my call either because she tried to credit me $40 and after 6 months charge me on a month to month basis?!?! I called to cancel my service? After telling her 6 times I didn't want to have SiriusXM and NO I wasn't paying after 6 months I then asked to speak to a manager. She was then ready to cancel my service!!

SiriusXM is happy to take your money and not provide the service you are paying for! In my case they took payment twice! A week or so after the first time I renewed my subscription, I didn't get my Sirius signal. I tried resetting and resending the link for about a week or so. When I called back to confirm my account, I was told there wasn't a record of my first payment, and they asked me to pay again to restart service. I then spent more time resetting and resending the link, wasted HOURS on the phone with various representatives who were unable to help me because they can only recommend 2 things- accept payment and resend the activation link. After not receiving the signal to my vehicle after numerous attempts, I rejected the charges on my credit card out of frustration and out of options.

I’ve had SiriusXM in my pickup for two years, works flawlessly. So I decided to put a SiriusXM CommanderTouch on my Honda Gold Wing. Installing took about 4 hour just to get the antenna in the recommenced place. After activating the three month (included) trial I found I got sound only half the time. Tech support refreshed my signal, no change. Next tech support said move the antenna!!!! So I bought a second antenna, same as original, for location testing, still 50% failure. Tech support says try a better antenna, so I bought a high performance Trac truck mirror mount antenna (which took over two weeks to arrive from US). Same problem, tech support says the radio must be defective. They said they could send me a replacement but I would lose the remaining two months of trial subscription. Or, they said, I could try to exchange from Visions, where I bought it, and retain my trial.

My husband and I have has issues with this outfit for years. Their representatives are not properly trained and there is always a language barrier. We finally decided to try Pandora\Alexa radio which has many options and you don’t have to deal with Sirius charging you a king's ransom to listen to a radio. We are hoping that a competitor will come along so that consumers have other options. SiriusXM currently has the monopoly but if they keep trying to scam the public they will end up like their contemporaries.

I have been an XM radio subscriber continuously since 2007 and at one point had 3 subscriptions for all of my cars. I recently went down to two cars and maintained those subscriptions. Recently I had a car accident and my car was a total loss, so I decided to cancel one subscription as I don’t have a second car yet and am not sure if I will replace it. First- you must call to cancel. There is no way to cancel online. After reaching an agent they informed me that there was $50 cancellation fee for early termination. I explained to them that I no longer had the car, nor do I recall being on a promotion with a cancellation fee. They (Ed) then tried to get me to subscribe to the SiriusXM app - which I told them I already have and would not need a second app subscription. Then Ed tried to get me to get a XM free radio which I could transfer the subscription to. I said I don’t need a portable radio since I already have the app and my car subscription.

Today I traded in a truck (which had a subscription to XM) for a new one (which also has the free trial subscription). I called XM with the intent to cancel my old truck's subscription and eventually resubscribe to XM with my new truck after the trial ran out. The man who answered my phone call was extremely rude for our entire conversation and so I asked to speak to a different representative. He proceeded to answer with “No, you are speaking to me”. I asked once again to be transferred and he put me on hold/transfer only to hang up on me less than 12 seconds into the hold/transfer. I proceeded to call back and had a different representative who was able to work with me. They have lost my current and future business as well as the other vehicles in which I and my wife had a subscription in.

We've been with SiriusXM for many years, including prior to the merger between Sirius and XM (they were separate organisations for some time). I recall the full court press that both companies put on the U.S. Government, so that the merger could be approved. Bottom line: customer service, value, and quality of the actual product has declined consistently. Customer service staff are skilled at keeping the pressure on, apologising where necessary and never following through on promises. Prices continue to increase in excess of the cost of inflation. The actual broadcast content is becoming increasingly repetitive, with regular advertisements.

Today I cancelled my subscription to SiriusXM Canada. I cancelled mainly because of the cost... It doubled from the previous year. In addition there are continual announcements telling me what channel I am on and babbling interrupting disk jockeys. You would think they are smart enough to know people want to listen to music... With the competition from Spotify etc they should know better. Regards.

I will never deal with SiriusXM radio again. The customer service is awful, you can’t understand a single word they are saying to you. They give you one price for their “promotional deal”, then charge you something completely different. When you try to talk to someone and dispute it they just repeat themselves over and over again. When you ask them why your account has been charged when you were told you would be getting a bill in the mail they play dumb and tell you there’s no card on file.

Could not find some of the channels that are normally available for Sirius subscribers. I tried the chat and got nowhere. They couldn't even find my account. So I had to call a third party who apparently is the company who handles business accounts for Sirius. I was then told after 20 min of searching for updates and the like that oh, wait... business customers only get certain channels. So, as a business, you get to pay a lot more money for your subscription and then get less channels. The only reason I'm giving two stars is because there is still good content on there. Stop ripping off businesses Sirius!!!

You have to call them to cancel -- cannot do online. They badger you to try to keep service for lower amounts, but don't tell you that when you decide it is not worth it, they have you on a plan that has a cancellation fee almost equal to the year's service price so you cannot cancel. And, you cannot tell them just not renew at the end of the contract -- you have to call up a month before, deal with the same crap again. They just want to hold customers hostage with painful cancellation processes and outrageous, unjustified, cancellation fees. I will definitely not sign up again -- and will calendar cancellation to get rid of having to support this company that is painful for customers to deal with.

If it would let me give 0 stars I would have loved to. Due to personal reasons and only really listening to 1 channel I decided to cancel my subscription. It took over 10 times to tell the person to cancel it over and over and over again for him to finally get with the program and do what I asked. Now I'm getting phone calls constantly of them trying to get me to resubscribe. If I wanted to I would contact them. But having to put up with their pursuance has made me livid. I no longer want to even hear the name SiriusXM, it makes me want to punch a stranger in the face.

I had a free trial with a purchase of new vehicle, after trail I did not want the service. The customer service department continued to call me and went as far as to call my teenage daughter on her personal cell phone asking if she knew me. Very inappropriate!! My husband who did want their service will no be canceling his! Terrible sales tactics!

I was paying $10 a month for radio service for 2 vehicles, which was a good rate, but in January 2019, they started taking $32.75 per month out of my account. By the time I realized it, they had already taken $196.50 out of my account over a 7 month period. They refused to refund, so I shut my service off because I don't do business with companies that I cannot trust! They will never get one dime from me again!!

I had Sirius satellite radio in my vehicles and in my home. I purchased several satellite receivers when Circuit City was in business. I also had a lifetime subscription on one of my receivers. All together I had 5 Radios. Anyways several of my vehicles got sold and I kept only one receiver that was the one in my home with lifetime service. Anyways I got a car which had SiriusXM installed and when I paid problems started. My home radio was cancelled for no reason. When I phoned customer service claimed I paid monthly. Not true. I had a lifetime subscription and in my Toyota I paid for six months. Anyways it wasn't resolved and I cancelled everything. These people are crooks who employ people from Pakistan that can't even properly communicate in English. I will never recommend this company.

I was transferred to at least 3 different departments when canceling my service. They made the process as difficult and time-consuming as possible. I did not want a better rate or streaming service. I simply did not need service anymore. I finally got it canceled but took approx. 45 minutes and persistence on my part. I need to add a new radio and some other services but will not put myself through that again in the future. After doing some research the only way to cancel service with them is to call them.

We were forewarned by our Lexus dealership to be careful dealing with SiriusXM because they have adopted sleazy business practices. The reviews on this site certainly confirm their concerns, but our experience was even worse than expected. We received a $5/month (+$1.07 taxes and fees) offer for 12 months service after the "Premium" 3 month new car trial. They don't tell you unless you ask but this offer omits Howard Stern and NASCAR, maybe ESPN. Clearly the intent is to give you an upcharge when you discover the missing channels. Regardless, we don't care about those channels and they promised all the same music and news channels are included, so it sounded like a reasonable deal, $72.84 paid upfront for 12 months service.

Rather than cancelling the service they will automatically renew your subscription whether you want it or not. My father just received a bill that was due over a week ago, why they do not mail these in a timely manner is beyond me. After we called to cancel the service, they still attempted to charge him for the 6 days of service past the due date. They are harassing a 79 year old man who just had open heart surgery over a matter of six dollars. Deplorable people, deplorable company, terrible customer service and all around shady dealings by a poorly run company. I recently purchased a new vehicle that comes with six months of this for free, I will be canceling it immediately. You couldn't pay me to use this service ever again.

Lately my SiriusXM radio signal lost! So I for few weeks I didn't have any services. I did call the customer service. I talked to a lady who tried to help me with refreshing the signal. She couldn't help, then I have asked her to cancel my subscription, she said she is gonna check something and forgot me on HOLD for like 15 minutes! Then a guy talked to me asking my first and last name!!! I told him that I was talking to another customer service, and that I was on hold for like 15 minutes. Similarly he tried to help, and then I noticed it wasn't working for him either. I asked him to cancel my subscription as well, he put me on hold too. It is been total of 58 minutes together and I am still on hold. This is the worst customer service I ever had. :(

I got a new car and they "auto renewed" service for my previous card without any warning. They took $232.00 from my credit card without permission. I had to call and ask for a refund -- we will see if they refund it or not. Nevertheless, what a pain! If you are not constantly watching they will charge you whenever and whatever they want! And customer service is obviously in Pakistan or India --- impossible to understand and a punishing experience to call them for any reason!!!! I am dropping them from any future vehicle!!!! I wish there were negative "stars"!

I hate paying for DJs at SiriusXM. I purchased a subscription so that I could listen to commercial free radio. Every third song a DJ interrupts with a stupid story or opinion. NO ONE CARES!!! The DJs DO NOT offer any worthy comment or content to the platform!!! JUST STOP TALKING. In addition, SiriusXM advertises commercial free radio but every other song is interrupted by a 'radio spot' announcing what station you're listening to. SiriusXM claims 'no commercials' but they run their own commercials. I don't know how to get started but I'd love to file a class action suit.

Sold a car and cancelled my subscription 2 weeks ago and still don't have a refund. Called today and after having to explain my issue 3 times - found out the account had not been cancelled and I could only have a refund if I give a credit card and "authorize my card to be charged for future subscriptions". I refused and asked for a check but that wasn't possible. I asked to be transferred to an office in the U.S. as I was getting only "stock" answers from the 3 individuals so far - in another country and clearly reading from a script. I've been on hold for 1 hr. 23 minutes on my cell phone so far, as I write this. HORRIBLE CUSTOMER SERVICE.

I recently bought a new car that didn’t have Sirius so I called to cancel my subscription. You can tell they are trained not to let people cancel because it took forever and they want to discuss all your issues when you just want to cancel. They’ll also offer you deals to get you to stay. They offered me a free car kit adaptor kit. They said it had a cigarette lighter adaptor. I said my car only had a USB port. She said it would work so I assumed it must have also come with a USB adaptor. I decided to try it because it was free and I actually did like Sirius radio when I had it.

Spotify Premium - $11-12/mo - Unlimited skips, 50 million+ songs, custom playlists, Spotify playlists, Billboard playlists. Amazing sound quality. Can download songs to listen to with no wifi, data, or service. Easy to set up. Easy to cancel. Doesn’t charge you after cancelling. SiriusXM - $30/mo - is essentially the free version of Spotify, but somehow worse. And is excruciating process to set up. And there’s records of people still being charged after cancellation. Sirius also has horrible quality any time you’re in an area with a not perfectly clear view to the sky.

I had a free trial I got with SiriusXM for my car, I called them and they couldn't get it because that happens. They told me to call back. I feel refreshed it and the next person did the same exact test and did the same thing told me to call back so after 3 hours I told him just canceled I want my money back because I did order the service after the free trial. They did refund me my money but I waste a lot of time.

Worst company and customer service ever, I cancelled my service with them before the subscription would renew. That in itself was very frustrating because they kept giving me offers to stay during the call. I made sure to receive a confirmation email of this cancellation, which they sent me. I thus considered this matter closed, until lo and behold, they had charged my card on the subscription anyway. Go on to deal with them for another 30 min to get the refund and now waiting for it to be processed. Don’t ever get this service, they are crooks! It’s really not worth the headache, there are better channels on your regular city stations anyway.

I have been a subscriber since 2006 with many different vehicles and radios. For the most part the listening experience is very satisfactory especially considering there is no satellite service alternative. Customer Service, on the other hand has always been lackluster and even maddening at times. Yesterday I called customer service to cancel a radio in a vehicle I just sold. I started with a young lady and English was not her main language. She was difficult to understand and finally passed me on to a gentleman with what seemed to be a different accent. He seemed helpful but I was concerned that he was canceling the wrong radio. I asked for confirmation that the correct vehicle was being canceled and he kept confirming it was but would refer to the radio still on the account by the name of the vehicle that I sold.

I was sold SiriusXM Radio from the Toyota Dealership where I purchased my 2010 Prius. The service was terrific. However when I sold my car back to the dealership in 2015, we canceled the SiriusXM Radio service and Sirius continues to charge my American Express card they have on file still today 7.17, 2019! Unbelievable!! I have called and spoken with their Customer Service Department and have had nothing but the run around. They have told me they would call me back and issued me a Ticket Number, switched me over to "Supervisors" that promise to call me back - however I have NEVER received a call. I am extremely unhappy and find their Customer Service highly unprofessional and difficult to deal with. I am filing a dispute with American Express and a complaint with the BBB. BUYER BEWARE! Feels like a scam to me. How many other people do they continue to charge after the service has been canceled?

I have cancelled my subscription because of the pricing. After discussing an opportunity to stay a customer I received two different pricing numbers of $4.99 and $5.99 per month and I attempted to resolve the billing issues to pay off the pro-rated amount of $8.71 for the month of June 2019. I also was to receive a refund of $18.77 for the second account. Mary, the representative agree to send a refund of $10.06 to resolve both accounts and her confirmation number was **. After several calls last week and being told the check would be in the mail I called again this morning July 17th, 2019. I was hung up from representative Mark and then called back to speak to Gel and told her my frustration with being hung up on several times in the last few weeks. Well, I guess they really do not care about customer service because I was hung up on again. Why should a customer be treated in this matter. I want my refund and I will continue this campaign.

I had subscribed to SiriusXM when I bought my car in 2013. This year I decided to cancel my subscription as I didn't drive often enough to warrant keeping the subscription. My call to cancel was painful. Numerous offers of a lower rate with me constantly repeating I just want to cancel. After a way too long call I was told my subscription was cancelled. 2 weeks later my credit card was charged the full amount which resulted in an overdraft situation for me. When I called Sirius to find out why I was still charged after cancelling they said because I didn't cancel my full account. What!!

During review of the different package comparisons, you are asked to input your make/model/year of vehicle for the sports channels under "select", in which you can see what channels are offered. Double check these before choosing because mine said the PGA Golf channel was available (Green checkmark) on Ford 2018 F150's. It isn't. Chat conversation rep said that it never is on that model. They acted like I wasn't looking at the right website. I understand different radios get different stations, but, why input the vehicle information if it doesn't matter anyway.

I tried (key word tried) cancelling my SiriusXM subscription a year ago. I told them I wanted to cancel everything. They only cancelled my truck but not my online. They didn’t tell me until I noticed on my statements a year later I was being charged. When I called they said I was aware that only my truck was and not online was cancelled, however that is not the case. They never informed me that one of the two were cancelled and obviously deliberately did this to charge extra. Not only did they also cancel my father's lifetime account which had no bearing on my own phone call to the company but failed to cancel my account...Absolutely rubbish services and I will never be using SiriusXM again.

Bought a new van which came with a free trial of SiriusXM. After the trial ended, they HOUNDED AND PESTERED me with calls on my mobile number, sometimes several times a day. They kept at it even after I told them SEVERAL TIMES to take me off their calling list. I rarely write reviews but Sirius’ marketing practices is infuriating and I felt that it was necessary to warn others. DO NOT SIGN UP FOR A TRIAL and if you are buying a new vehicle, opt out of the trial as a condition of the sale unless you want to be pestered for many months after.

I subscribed to a 5 year and also have a 3 year subscription on 2 vehicles. When I signed upfront the plans, several months apart, I was told both times that the subscription would be transferable if I sold the vehicle. Since the plans were for an extended period of time, this was of concern to me. When I tried to transfer one of my subscriptions, I was told it couldn’t be transferred because they said my new vehicle was “to new”. Since when does the age of a vehicle matter. I feel that the marketing was deceptive, and when I said this to their customer service, I was told they weren’t responsible for what their salespeople said. I was on the phone for over 1 and 1/2 hours with several different customer service representatives, and no one was able to resolve the situation. I will probably be cancelling both subscriptions.

My wife and I purchased a pre-owned SUV back in February 2019. The next day we attempted to open a SiriusXM account and activate the satellite radio. When prompted to input either the radio ID or the VIN number, we used the VIN and realized the radio ID number that showed on the Sirius site didn't match the one from the head unit. Keep in mind the head unit is a factory installed Uconnect System. So I contacted SiriusXM customer service department to figure out the problem. But even after being on hold over and over for more than an hour I still wanted help. And while on hold the call just dropped. So I called back several times over a 5 months. And every single time they place me on hold, all I get is a click and a dial tone.

I contacted SiriusXM for my father to cancel his account. They have been sending renewal statements month after month. My father doesn’t drive much anymore. When transferred to the customer service department, I was appalled by the questions being asked for my reason to cancel. I simply stated that my father will not be renewing for his vehicle. He doesn’t really drive anymore. The rep asked me why he no longer drives. I said excuse me?! I don’t really need to give you a reason. Please just cancel. The rep proceeded and asked if it was due to a medical condition and if it were recommended by a doctor that he no longer drives. I couldn’t believe it!

I called to renew my trial and set up a plan. The person I spoke to gave me the plan and amount that I would be paying for six months. When I got my email, the amount in the email was 6X's greater than the amount he quoted. Really bad business, in my opinion. I tried to call and correct this issue, and they had no record of the conversation I had with the first representative. I even tried talking to a supervisor. I would not recommend SiriusXM.

My account is paid in FULL through 11-1-2019; however, I have been bombarded with calls and emails to pay an invoice that has been paid IN FULL with threats of my service interruption. This is the second wave of harassing calls and emails that I've been subjected to since 5/29/19. On 6/5/19 my service was turned off and Sirius was asking me to pay an outstanding invoice when my account was paid in full through 11-1-2019. On 6-13-2019 after a 2 hour call with Sirius customer service, I was informed that the service was turned off in error and that the billing records would be updated with the payment made. Why am I getting calls and emails again. Sirius was paid and it trying to double/triple dip on the same invoice. Can someone please look into this and assist in resolving it?

Paid for 6 months of service (special price for 6 months). Two months later, SiriusXM started calling and emailing about non-payment. Spoke with customer service, they were no help. Plus, they don't speak clear English.

I recently purchased a new Ford and my free trial is coming up. SiriusXM keeps calling me at work, a number I never gave them, with sales calls. I have asked them to stop and they have not. What a trashy company to harass customers through their business lines. My boss loves that I keep getting these calls.

Every time they simply can’t find that promo so you get transferred a bunch, try to get upsold and ultimately get close to or the same price. But every time you have to threaten to leave, cajole them and end up being completely frustrated. It’s seriously the most frustrating situation ever. I almost quit every time from the frustration. Make your experience better!! Just auto honor same rates - you aren’t making more money. You’re just losing people. I do love the stations and the personalities!

I got a six month trial with my new car, and I have to say I enjoyed the experience for the most part. After my six months were over, I renewed with a new plan for three months. After the end of the three months, I decided not to renew with them again. The radio stations are extremely varied, this can be a pro and a con, but coming from the pacific north west and being someone who likes to take road trips and go up into the mountains I can't say that I would recommend them (unless you get a reaaalllly, really good deal). I much prefer my Spotify subscription, that (since it's downloadable) will always play regardless of how many mountains are in my way or how far into the bush I am (and they have music AND podcasts). SiriusXM cuts out constantly, because it's a satellite radio service, and not downloadable.

You would think that SiriusXM helped me pay for my new car! Annoying notices for one month, every time I turn on my car to tell me the free trial is ending. To end the annoying notices, mail, and emails they wanted me to give them all the personal information the dealership did not, like email, passwords....It would have been easier to get rid of a bad disease. I will never subscribe to their services and the next time I buy a new car it will contingent on the dealership disconnecting it before I drive the car off the lot.

Sirius has made the careful decision to pay as little money as possible for customer support. Their "call centers" are located in poor countries where scripted agents read responses off a paper and waste your time talking in circles.

First of all, the SAT compression is worse than ever. Overall compressed. But the streaming is better. Regular price is a rip off. You can get better deals but they always play the game. They have so many promos. The fact that you have to deal with these sales people every 6 months or a year makes it not worth it. After a few times doing that you just end up cancelling. And they make it hard to do that.

When I purchased my lease I had the option to try SiriusXM. I figured I would give it a whirl and instead found out that in small print it would renew year after year. I saw the charge on my bill and called to have it removed. I no longer had the car and had not used the service in 2 years. They took forever to deal with it, kept trying to get me to add it to a new car and would not take no for an answer. Very pushy, very non-consumer friendly.

Even though I love the radio stations I cancelled my subscription today. I have made multiple attempts to contact someone in customer service to resolve an issue. I cannot get a person on the line that can speak clear English. Having the service is not worth the frustration of trying to speak to someone you can’t understand. I even asked to speak to someone who can speak English more clearly and was told that there was no one else.

I cannot believe how much the women harassed me while I was trying to cancel. Each time she offered me a lower price, I calmly said no three times and repeated I would like to cancel; however, she kept continuing. I said, “I would just like to cancel please.” She then decided on her own that she would restate the last deal and jump to the conclusion and tell me she would sign me up for that. I had to get pushy and state, “I told you no four times, now either cancel or put your manager on the phone.” She said ok, then tried to offer me another deal and stated that I should take it. I tried one last time with the manager comment and then she decided to cancel. A call that should have taken 3 minutes...took 15.

They called me to get me to sign up, I said no. They kept calling, I said no, and please don’t call any more, and they kept calling anyway. They also send me a flood of postal mail offers, and many of them don’t identify the sender on the envelope, to try to get you to open it. Very sleazy.

Had a free year subscription that came with my jeep lease. It was ok, but didn't use it much. When the free promotion was up, I wanted to cancel. The CSR I spoke with kept me on the phone over a half an hour offering me every kind of discount possible. I kept repeating, "Just cancel my account". He would not do this. At the end, I was screaming to cancel my account. It was finally cancelled, but then Sirius started calling my house several times a day trying to sign me back up. I was able to block the calls, and eventually they stopped calling. Awful experience.

SiriusXM sent me several letters in mail on a free 90 day trial. I finally thought about it and decided to start the trial. I called and got set up and was good for a week when it was shut off. I called to find out why I was shut off after a week when I was supposed to have a 90 day trial. SiriusXM said they had put it under his ex-wife's account and she cancelled it. "I have been divorced 3 years," I stated, and they said they made a mistake but is nothing that can be done about this. I asked for management and was told same thing, that they made a mistake and cannot offer me a trial. If this is the kind of service SiriusXM is going to offer, I know I will not do service with them at all. I would suggest anyone doing business with SiriusXM to definitely be cautious and read reviews before getting taken on the way SiriusXM conducts business.

I cancelled my service back at the end of March. I was told that they would cancel it and give me 30 days. If I opted to keep the service going I could pay the monthly rate of 35. Okay, no big deal. Today, June 12, 2019, I received a call from a collections company informing me that my account is in collections for $54. I asked why, they reported to me that I owe for 3 months of service. April, May, and June. I told them I cancelled my service and would not pay the bill. I called SiriusXM and was informed that my service was never cancelled and that I would need to contact the company. I requested that they pull the tape from the last call to the company, they refused. I told the collections company to do the same and all I got was a “I’ll make a note!” I have been with SiriusXM since 2007. Never again will I contract through them. This experience has been horrible and shows atrocious billing practices. I am done with them.

I purchased a new Subaru that had a "free" 4 month SiriusXM trial subscription. The car I traded in had 9 months remaining on an existing SiriusXM contract. I called customer service to see if I could transfer the remaining service from my old car to my new one. Since 9 plus 4 equals 13 I reasoned I had 13 months of service already prepaid. I was dealing with someone outside of the United States who had a thick accent I could not easily understand. After a long interval of jumbled conversation I asked the representative to cancel my old contract and refund the balance to me. She computed the amount I was due to be approximately $26 for 9 months of unused service.

Extremely difficult to communicate with customer service department, and more difficult to end a subscription. Prices quoted automatically increase when verbal confirmation has been given that this will not occur - small print somewhere I'm sure, but verbal communications are flat out lies. I started an account at 12/ month and when I cancelled today I see it's been at $21/ month and on the max plan for who knows how long - that's nearly double if you're counting. Multiple accounts will be created when you get intentionally conflicting information from customer service, and if you organize your invoices a year later you will see duplicate charges and multiple accounts that you've never used, and didn't even know you had.

I have 2 autos with Sirius and for the mostly music offering the cost to is $171.83 x 2. I don’t listen nor use both cars at the same time. Even if I did I could use Pandora or Spotify in both cars for the price of one. When speaking with level 2 support I got the same information said about 5 different ways attempting to “wear me down”. They also keep sending me, mailing me, and calling me about an auto I have never owned. I have attempted to reconcile this to no avail. If Sirius is going to compete for the long term they need to be able to do pricing for multiple cars, update their systems, and their customer service to do so.

Just got off the phone and subscribed to SiriusXM for a good deal that included my car radio and up to 5 devices which I thought was great. Did not specify that you can only stream one device at a time. I asked about adding to another car and was told with streaming you can just use your dive experience for that. I wanted to be able for both my wife and myself to use it at the same time. Not so much. I do agree it is still a great deal however I feel I was not given the correct/complete details and for that reason disappointed in my experience and cancelled service 5 minutes after signing up.

As far as service goes, it wasn't the worst but because I'm in a rural region with a lot of trees and mountains, my service was very spotty. I decided to go ahead and cancel my service and use Pandora. When I called in I spoke with a representative and told them I wanted to cancel and gave him my reasons why. I was then transferred three different times until I spoke with Micah. He told me that I could not cancel because I'm under contract in which I let him know that under their terms and conditions that I'm not. I asked to speak to his supervisor and his reply was "I am the supervisor and the owner and you can go to hell" and my call was dropped. I called back and was able to get someone to actually help me and she cancelled my service. For how my first call was handled, I will not be using SiriusXM again and would rather use and also recommend Pandora or Spotify. I hope this review helps. Best regards.

Unauthorized charges after the new car dealer promo expired. Why do they need a credit card for a 1 year trial from Jeep. Obviously to begin charging my account because I did not remember to cancel. What a scam. Was put on hold several times trying to talk to a supervisor. Google "lawsuits against Sirius". There are plenty.

I have been a Sirius customer for about 9 years, the last couple of years I have not listened to it as much so I decided to cancel the service. I canceled my service in April of 2018. This month, I noticed a charge from Sirius in my bank statement. When I looked into it further I noticed multiple charges from the company, some charges multiple times a month, a total of roughly $400. When I contacted customer service, they said they had no record of me canceling my subscription (even though the radio was not active). They also told me the duplicate charges were for a portable radio.

SiriusXM Radio has terrible customer service. I had trial for 3 months and not once did I have service called multiple times for them to fix issue and didn't. Rep hung up in face multiple times. Tried cancelling service multiple times and they would go on and on about services and if declined they would hang up in my face. I felt bullied into paying for service after trial ended. All they would talk about were legal obligations when at time I didn't have money to pay for subscription and I told them I would call back and pay once I was paid and they would hang up in my face.

So my experience may be different than others. I have a subscription on 3 autos from SiriusXM. They are paid up for a year. However my name is a common name like "John Smith" so I frequently get bills and cut off notices for accounts for autos that do not belong to me with my name on them. I called and tried to correct the situation but have had no luck. They simply cannot fix it. So when someone else in the country, yes in the country, tries to subscribe and never gets a bill that has the same name as me they simply put my email and mailing address on that account. So if any of you have purchased cars and renewed your account and then it suddenly gets cut off it's because they sent your bill to someone else with the same name that threw it away. Customer support including their managers do not care and will not fix it.

I bought a car & decided to give SiriusXM a go. I rarely listened to it for the 3 months that I had it, as I also have Pandora & Spotify. So towards the end of my trial, I called to cancel. First I got someone that I could barely understand, and had to tell them multiple times I just wasn’t interested in paying for something that I rarely listened to. I told this man 4 TIMES I wanted to cancel & he kept throwing things at me. I hung up. Called back the next day, explained the same to a woman, had to tell her multiple times NO, she put me on hold, then she hung up on me.

XM radio is great until you have to renew. I have 3 different cars that have the XM and I get offers all the time for different one. I like to listen to XM. My wife and daughter do not. They stream music. So my subscription is about to expire and I have got several offer for renewal and finally one come that I want to take. This is when the pain started. They charge my card $19.51 a month instead of the 5.99 a month that I want. I try to resolve this issue but you can talk to anyone. 1st problem. I do not want to text or chat. I want to do it the old fashion way, talk. They do not want to talk. After much frustrating AI and chat I finally get to speak to a human by saying - cancel my subscription.

We rarely take road trips so I don't listen to SiriusXM. First, they bury cancellation information on their website. Then when the customer finally accesses a phone number, the customer service rep keeps trying to push the service. It doesn't get much plainer than, "I want to cancel my subscription because I never use Sirius." I had to tell the rep THREE times to cancel my service. I was raising my voice by the third time. I'm urging any state's Attorney General to investigate these fleecers.

SiriusXM came with my 2017 Fiat. I listened to one station (You still have to hunt if you don't like the song on the station you are on). I should have known better! When the trial period was up I was barraged with offers. In a week moment I extended. When the promotion time has ended they just keep charging you. So I called 3/27/19 to cancel. They would not cancel my account. When I denied the charge, somehow they got my other card and started charging my checking account. I have had to cancel again, 5/28/19. Their call center is in who knows where and I could not understand the agent. They put me on hold for 10 min, trying to find a agent. I called again and got someone I could understand and despite multiple request for no sales pitches she still attempted to promote offers. Then to punish me she put me on hold for 5 min to "get a cancellation number". Plan for a ride if you use SiriusXM.

I own three vehicles. Two have Sirius radio and one has an XM radio. I renewed my service for three vehicles and it was not disclosed that the premium service is actually different between the radios in my cars. I cannot ALL stations with SIRIUS. Only available with SXM. With premium you get the streaming services which is the only way you can listen to ALL stations. This is clearly result of two companies coming together and not exerting the effort to truly integrate their subscription offerings. Your station availability is completely contingent upon their manufactured radios. While customer service is very polite, they are not able to remedy this situation. In my opinion, they are NOT clearly disclosing what you can and cannot get with premium services.

Multiple agents refused my request to cancel. They use various tactics to divert and delay. If you are persistent they will just ignore you. If you are even more persistent they will put you on hold for a while then disconnect the line.

SiriusXM plays the same recorded broadcast over and over. I got sick of it and I wanted to cancel right when my contract was set to expire. Called to cancel and the cancellation representative had a thick Indian accent and hard to understand but, would not cancel. She kept on and on about how I could get a free radio but, why would I want a radio to cancel???

Careful when subscribing!! If you ever want to cancel you cannot do it online. You have to call and when you do and they know you want to cancel they will hang up on you. So how can you cancel if they keep doing that? I was only going to cancel and come back later but if this is how it's going to be I'd rather get Spotify or Pandora. This is crazy.

You cannot cancel your service online -- but you are able to upgrade to any other package -- huh. You cannot cancel through their online chat but they will take in all your info and ask you why you want to cancel before they let you know they can't help you. When you call they waste your time with multiple sales pitches. This tells me if you are paying more that $4.99 you are a chump. I was a chump for paying 20 bucks a month for the past 2 years. It took 20 minutes on the phone to have my service cancelled.

They hook you with reasonable rates for the first 6 months or so, then watch your account! Without warning they start automatically deducting OUTRAGEOUS amounts! Like I paid $127 for my car for the year, which I thought covered my account (2cars) but didn’t notice they were still deducting $20 a month for 6 months before I realized and called, thinking it was a mistake! No mistake, they said that was the charge for my daughters car! $240 for one car!! I asked why I was only charged 127 for my car but they were planning on charging me $240 for my daughters for one year. They said because I had the multi car discount on my car but not on hers. So to clarify they were planning on charging me $367 for two radios for one year!! That is complete insanity. These people are nothing but crooks!!

Have been a customer for 20 years. I recently bought a radio from them for the home to replace an older 20 year old model. It was not what I was expecting so I called them to return it. Followed their instructions and sent it back by UPS that night. They told me I would receive a refund within 5 days and be notified by email. Well it's been over a week and no refund. Called them again after speaking to several people I still have no refund and each person I talk to can barely speak English.

I agreed to a free trial and gave my credit card information. I didn't receive the service and after the free trial I was charged for 2 more months with no service. When I called to complain and tried to cancel I was transferred around, hung up on and no one would allow me to cancel. I was asked why I hadn't let them know I was not receiving the service, but I don't have hours to wait on the phone with them. Not to mention there are only 2 channels I listen to and one has a ton of commercials. Don't sign up for this service unless you have a lot of free time and patience to sit on the phone trying to get answers.

So I bought a new car, and approximately a month and a half after, start getting this mail from SiriusXM about am I enjoying the radio etc etc, supposed special offers and more. Called them to report that I was not receiving anything but wanted to receive my 3 free months that their letter mentioned. First guy that refused to help out said I had to talk to someone else. I just didn’t have time to deal with their nonsense at that time. Received additional letters telling me that my free subscription was about to expire, but this time when I called to tell them that I still wanted my free trial, the guy simply refused to give it to me. If that is the case, why all the mail regarding the radio in my new car? He did not offer to investigate why I was not receiving.

I have no idea where the recent 5 star rating are from. They have to be plants! I have had Sirius on more than vehicle for 5+ years. While I generally like the product ... their business model is the worst ever. Basically, they use auto renewal to trap you in a new contract at a much higher rate. They also make cancelling as hard a process as possible. Typically, you call to cancel and they try to get you to pay for the part of the new auto renewal contract you used at the higher rate and negotiate lower rate for a new deal. For instance, they might bill you $125 for 6 months ($10 per month) on auto renewal ... you call to cancel and they say pay them $25 for the past 30 - 45 days and then they will do a new deal at $30 for 6 months. Why not just make it $5 - $7 per month in the first place?

Always perfect representatives, one of my favorite companies I subscribe to. Polite, helpful, and everything is clear and straightforward. The service itself is fantastic, amazing selection of channels. My only complaint would be the streaming website can sometimes be a little buggy but usually is fine.

I tried to renew a subscription that came with my new car. I sent in a check rather than use a credit card so they couldn’t auto renew if I had trouble. I’ve spent several days trying to reactivate with no success. It is clear that I will not get either service or a refund.

Been a subscriber to SiriusXM for years. Every year the price increases. Every year they remove several of my favorite stations, stating that I have to upgrade and pay even more to get them back because they are no longer in my package. If you call to complain they say they see it's unfair, but they can't do anything about it. So instead of improving what they offer customers, they take the most popular stations away unless you pay more.

It took me some time to get through to the right channels. Once I did, the agent worked patiently with me and responded appropriately to all my needs and requests. If I should ever need further assistance, I will again contact the same manager.

Trial Period on my new vehicle expired. I received a letter in the mail to renew for 12 months for $60.00. Great price so I tried to renew online but it kept saying the offer expired. After chatting with a rep they stated I would have to call their toll free number. I did not want to deal with a person on the phone trying to sell me more than I wanted. The letter stated I had until May 15, 2019 and that I could renew online.

Emailed at the end of my 6 months to get another promo rate. A follow up email refused me a cheaper rate other than the standard rate. So I called to cancel, and they offered me a promo on the phone! I told them because of Jay, the person who emailed me, I wanted to cancel. So I did.

So I have had my radio since 2006. Today it was cut off, out of nowhere. When I called two different people on from SiriusXM stated I have a lifetime service on my radio. And have not transferred my service to any radio. But my service was cut back in 2016 for no use. That makes no sense to me when my radio was just turned off.

Nothing new, really with Sirius. I got a new car, chatted (so I could get a transcript of the conversation which is KEY) and they didn't cancel the old account and tried to bill me for a renewal. After four more chats 7 months later, I had to convince them they were wrong and I had printed documents from them with dates and ID numbers that I had done this. They kept denying it. I had to ask for a supervisor which they wouldn't do on the chat so I had to call an 800 number. But I forced the chat rep to stay on the chat until I was done with the phone call in case something went wrong. Finally got the them to admit it was their fault. Horrible service, one star is not deserving. Satellite radio needs a competitor! I will cancel my service on the new car in November when it expires. My phone supplies me with my needs.

I have had SiriusXM for a few years now. However, over the past month, my signal is hardly there. I called on May 4th to cancel after sending a refresh signal, which didn’t work. I was talked I to a new package and SiriusXM would send a refresh signal themselves. That didn’t work and it didn’t when I sent 1 myself. I called today and talked 5 different people. All I told them was I want to cancel my service and a refund of my money. I got my service cancelled, however, I definitely did NOT get any of my money back. I am beyond disappointed with SiriusXM and will not be using them again.

I recently decided to cancel the XM service on my 5 cars. After 2 hours and 11 minutes on the phone, being transfer from department to department I finally gave up. I called my credit card company and had the credit card, that XM had on file canceled. Of course by doing that XM did not have to refund any of the money already paid. Cancelling my credit card was the only way I could stop being billed. Note: After talking with 6 different employees at XM, you can tell that XM employees have been trained to delay and refuse to turn off service. This is a very dishonest company.

May 1 2019 my 2017 GMC radio turns off. Our subscription service is paid through August. After a call they get my truck's service up and running. One week later my other vehicles a 2012 Yukon service turns off. I call again speaking to an agent and then a supervisor. What they did was on the First of May when I called to get my 2017 GMC service running was cancel the service on my 2012 Yukon and reinstate service on a vehicle that I sold over a year ago. All the agent and supervisor wanted to do was get me to renew at a longer rate and make me pay for their mistake. The supervisor said she could not undo what the agent did on May first. I asked for her supervisor. She said they were in a meeting and could not be disturbed. I asked if they could call me back, she said they do not have that ability! Will now be looking into Apple Music.

I canceled my Sirius subscription for my Dodge RAM and now my AM/FM intermittently mutes for some time. Sometimes for 20 minutes at a time and comes back on by itself. The CD player and Sirius audio commercial for subscribing continues to work problem free. The problem started the exact same time that my subscription canceled. It appears that Sirius Pushed an update that caused this problem and they refuse to help without renewing my subscription. I will be contacting the FCC to file a complaint.

Twice this year Sirius claims they have been notified by a dealership that my car has been sold and they have cancelled my service. I have owned my car for three years. After a useless online chat session of 30 minutes and almost an hour on the phone with a rep, I was finally able to convince her that I still have the car and want my service with no reinstatement fee.

SiriusXM Radio puts a credit card on file when you purchase and just withdraws the due amount when it is time. That is great until you want to leave. I have been trying for four months to discontinue my service. Every attempt was met with promotion offers and free periods of service, but I was unable to terminate service. During my last two calls I have reached the point in the conversation that the representative is supposed to terminate my service and was put on hold the first time for more than 1/2 an hour.

I have purchased several cars and trucks that came with a "free" trial subscription. One time I made the the tragic mistake of renewing. I hardly ever used the service mostly because where I live has a heavy tree canopy and thus no reception. It is almost impossible to cancel and you must speak with a CSR. Like others have stated you can hardly understand the broken english. There is no CANCEL button available on the website. I just purchased a new Toyota. I have received no less than 8 e-mails wanting me to "confirm" my e-mail address. I have no intention of ever doing so. Once they get your credit or debit card number you are in big trouble. I don't understand why they make it so difficult to cancel. I repeat, NEVER give them a valid debit or credit card, if you really want the service use prepaid visa, if they will even accept it. No wonder the bad reviews. Horrible company that actually has a decent product.

I checked my debit card balance 04/28/19 and saw a charge of $99.00+ for 6 month renewal of Sirius which I did not authorize. I called Sirius and spoke with a woman who had little to no command of the English language. I explained I wanted to cancel my radio subscription. She transferred me to another woman who had better English. I explained again I wanted to cancel. She apologized and said she found a plan that I could have for $40.00+. I explained if they really wanted to keep me as a customer they should have renewed at that price and not more than double the price. Sirius seems to want to make more money upping your cost instead of keep customers. I'm done with Sirius.

We received a free subscription when we purchased our Jeep.... which we never used and canceled. I called several times to be taken off their mailing list and unsubscribed from e-mail. Every week we receive brochures... Today we got two. Which part of we do not need nor want your service did you not understand? Give it up! J.**.

My yearly subscription was to end April 28. I went online to get the phone number to renegotiate I see the full price was taken out on Mar 3. And told that that is when I renewed last yr. so did I lose 2 months? The girl from the Philippines was ZERO help. This will be the last yr for Sirius. Even though we do like it it is not worth $247 (with tax etc). I may consider attempting to get all the money back and cancel. But at least the card used expires 8/19. Someone should have a competitive service. I do like the NPR News. Do they even have Sirius into Philippines? Same stuff calling United Airlines... Not a clue what is needed.

After being a subscriber for over 10 years it is disappointing to find out at renewal time that your favorite station has been conveniently reclassified as a Premium Channel and at $190.00 per year our subscription will no longer include this station (Yacht Rock). Further - if we want to retain this one station we need to upgrade to PREMIUM package which is $60.00 more PER YEAR. This is on top of dis-engaged and unhelpful offshore call center staff. What a bummer!

When I received my last statement it had gone up to around $400 for 2 vehicles, which I decided was way too high. I decided to cancel service on one of my vehicles and at this point negotiations started. I refused all offers and then I was offered a price of $200 for both vehicles. I stuck to canceling my service on one vehicle because, I feel like good customers who have been with a company for years should get the best prices available not the highest. I do not like the fact they are willing to cut your cost by half when you want to cancel. They do everything in their power to get you back on as you were before, they call, they send info in mail offering these fantastic deals for 6 months, why don't they give these deals and prices before one wants to cancel, because they are all about getting as much money from a customer as possible without losing that customer.

I had this service on two vehicles for four years. Every six months you have to call and negotiate prices which have never been the same price. I paid for the service in December and it was to go through June the 7th. To my surprise I received a bill in April for $290.00. When I called they actually said if I canceled I would have to pay $150.00! So we were loyal customers for four years but we will never again use this company.

Bought a lifetime plan in 2009 after their rep confirmed with me that the plan was transferable. I mean, why would I buy something that if I wrecked my car, sold it, or had it stolen, would no longer be usable by me? 10 years later I buy a new car and call Sirius XM Radio to transfer to the new car. But guess what, they tell me they can not, that the offer changed (without me knowing) and they no longer transfer plans to new cars. However, if I were to have my car stolen or catch on fire, they would transfer for me if I provide a police report! So you're telling me that if I junk my car or sell it, the new owner can enjoy it for a lifetime. But I can not?

XM radio has the most horrible customer service ever! On top of it, they nickel and dime their subscribers. In this day and age when you have bluetooth, etc.... you have many choices. There's Pandora, Spotify, Apple music, Amazon.... I have been a customer since 2006. Every time, I renew, I feel like they do a bait and switch way of pricing. Why is it that their pricing changes from agent to agent and if you complain, they try to pacify you by offering other "deals". I am so sick of this company. On top of it all, they use call center overseas to handle their customer service calls. These people are rude and really don't care about their customers!!!!

Sirius sent me an offer in the mail for my older vehicle. When I called to take them up on it, the 1st customer service rep was not helpful and put me back into the queue. The next rep could not find the offer in their records and then stated that he was escalating my call and someone would call me back in 7 - 10 days. I never received a callback. My offer was the lowest I had ever received from them...$99 for 3 years. I guess this is their way of not honoring the offer. This is awful customer service!

I bought a brand new car in 2013 and was given a free trial. I enjoyed it very much. I have renewed my subscription ever since. I love it. When I renew, I have always been treated with great respect and courtesy. The customer service agents are very easy to understand and are real nice. I have had no problems with giving them my credit card information. They told me they don't keep the number on file and I have not had any unauthorized charges. If you don't feel comfortable giving out your number, you may pay with a check, but I think there is a small $2.00 service charge for that.

I received a new car that did not have all of the channels per the free trial. I explained that and asked to transfer my current subscription to the new car. It was done. The channels did not show up. I called back and was basically told I was a liar and never had the channels I stated. They said I could pay for it, $250/year. I asked if I could just pay the difference from what the dealer subscription was. They said I could not and that it is no longer valid. I called a 3rd time and was told the radio I had on my old vehicle was XM and the new vehicle is Sirius, so I would have to pay $65/year more to have the same channels, and start over with a new $250 contract because they had over-rode the dealer subscription.

I’ve been a subscriber for 15 years and have never, even once, had a problem. And, yes, I’ve contacted their customer support people to add/delete vehicles, services, etc. They’ve always been cooperative and done my bidding.

Every year, I go to renew my SiriusXM radio. I have been a subscriber for 15 years and I also have online streaming for another. EVERY year they try to charge me the full rate of over $300. They will do this automatically if you don't either change your card number, or call them in advance. Then I have to get on the phone, talk to a customer service rep to prove that I want a better rate, THEN they transfer me to a customer care rep, who I negotiate with until I get a reasonable rate, usually about $100 a year.

SiriusXM does not allow online cancellation AND it retains your privacy data (credit card, email, etc) after a protracted cancellation via phone. Never use this service unless you want to be frustrated, lose money or risk privacy data.

I recently discovered that the SiriusXM account I cancelled in May 2015 was never actually cancelled and continued charging me monthly for a service on a car that I'd sold when I moved out of the country. Because they eliminated my email from the account, I wasn't receiving notifications that they were still drafting charges from my bank account. I have spent over two and a half hours on the phone with Customer Service four separate times now. No one is willing to help me and the wall between Customer Service and the Corporate Office seems far too high for them to be able to make any difference in their clients' lives. My highest recommendation is to pay for a subscription to Spotify and run that through your car! Steer clear of SiriusXM!

I've owned my Chevy for 5 years now, and Sirius, Chevy and a few other companies Chevy sells our Info to KEEP SPAMMING with JUNK MAIL. No matter how many times I email, call, etc.... These companies don't even give a return contact to call or mail to be removed and they don't follow the Direct Marketing Associations Opt-Out lists. Search for the ratings everywhere. They are awful. Let them know you hate being hounded. Class-Action might work....

The customer service is horrible! The only way you can cancel is by calling, and then no one answers the call! Don't bother with this service---just stream whatever program you want from your smart phone---this will drive you insane.

I ordered a Stratus 7 with vehicle kit on 3/24, and it was shipped to an address I have not lived at in 7 years and 2000 miles away from where I currently live. When I called SiriusXM support they transferred me to Dot-Com Communications and the only response I get from them is, "We can cancel your account or send you a new one but we can not ship overnight because tomorrow is Saturday". When I pointed out to her that tomorrow is Friday, then she had another excuse. Which were basically LIES. Dot-Com Ships UPS and UPS is really good at overnight delivery. And when I asked to speak to a supervisor all I got was "he is busy on another call".

I have had the misfortune of dealing with this company for twelve years. The customer service dept. is the worst experience you will ever deal with at any company. Guaranteed frustration every time you need to change something. Never give them your credit card number! The games they play with their programs is clever. Pay by check only. And it is no small hurdle to understand who answers their phone. They aren't from around here.

If you value your money and care about unauthorized charges coming out of your account, then read this. I am a returning customer that had cancelled 2 radios of service. After monthly emails and purchasing a used car, I called in to switch my the used car into my name as the service had expired. I receive "Please come back" emails monthly for 12 months/ $4.99 a month. I called and asked for them to honor the email price. They agreed and when we were done, I agreed to the above price and with taxes and fees it came to around $6 a month. I also agreed to pay off the previous owner's balance of $22.22. When I checked my account later, a charge of $22.22 was charged but ALSO AN UNAUTHORIZED CHARGE OF $212.53.

In June of 2018 I called to cancel a Sirius subscription I had had for 5 years because the price was becoming too high. They talked me into a reduced price for the 1 year subscription so I agreed. Now I just get a notice about renewal in May instead of June. When I called and questioned this they said "well, the price you paid in 2018 was just for 11 months" even though my subscription summary says 1 year. The line from my billing history follows. 06/14/2018-05/16/2019 XM Select 1 Year $176.63. As far as I am concerned that is downright fraud. I am done with them.

I bought a new vehicle recently which came with Sirius trial. Then on March 20th 2019 at 8:13 pm EST I received a phone call from a Sirius representative who was deceptive and provided misguided facts about extending my trial at no cost when really through there was a cost for extending the service past the free trial period for 6 months. I asked several times if there was any cost, and the reply from the Sirius sales person was "no you are on a trial so there is no cost". They obviously meant there is no cost to extend my free trial, but there is a cost to the period after the trial - so why not just say "hey your trial runs out and after that we can give you a discount if you want to keep it".

I called about a month ago to cancel my subscription and was offered a free month and that my subscription would be automatically canceled as soon as the month was up. Well they didnt cancel it and now they're saying I owe them for this month even though it was supposed to be canceled. Poor customer service. Will not go back.

As soon as I sought information about SiriusXM I noticed the litany of complaints in the same vein. Similar to my experience others have been refused the opportunity to cancel. I called before the end of my introductory service and asked to cancel. I was ignored just as most of the reviews here. I've had several discussions with call centers in the Philippines and India seeking payment. If you agree that this practice should be ended by SXM take action. Contact me at www.EconomistsWithoutBorders.org. There is contact information there.

I was sent multiple mails and calls from company about my car's radio trialing ending soon. When I called the toll-free number they have on the mail, the automated machine told me to wait 11 minutes before connecting to a representative agent. I believe her name was Claire that I spoke to and she gave me so much attitude. I work in a call center too but yikes! She was very unprofessional and sighed at me and became very loud during the call when I asked a simple question about my radio trial period ending. She didn’t even answer my question for a good 2 minutes before I told her I'm just trying to make sure the trial wouldn't be charged in my payment plan for my car. Worse service ever.

I received a three month free trial from Sirius XM. When it expired I wanted to renew for the $10.99 a month commercial free music only. You were unable to do this online as they will only let you do the more expensive contracts. When I called I told them that I was frustrated that I actually had to call to get the $ 10.99/mo deal after spending time on the website and not being allowed to select this deal from my account. I also told her that I was not interested in hearing the other deals. I wanted the $10.99 a month only. She apologized and agreed to give me the deal that I wanted.

I received a letter in the mail for a free 2-Month trial subscription to SiriusXM. I went online to the link they sent in the mail and it said my radio ID is not eligible for it and called Customer service and they told me they couldn't find a free trial for my radio ID and I need to call my dealership. What's the point of sending the mail??? Such a waste of time!

I will never sign up for this service. I received several letters offering it, and a few phone calls. When I finally answered, the customer service was horrible, they hung up on me while I explained that I'm not interested in their service. My advice, just buy a different music service and save yourself from their customer service.

This company has not learned from the lawsuit that they settled in 2014 over deceptive practices. Only dishonest, deceptive companies have such a ridiculous renewal practice. The credit card I had on file had expired. I did not want the service again. It's too expensive. Instead of canceling my subscription when the credit card came back invalid they automatically renewed. Customer service has all these nice comebacks, like "I understand". No they don't understand. If they did, they wouldn't get so many bad reviews. I wish that the stations that are paid by Sirius would demand better policies from them. Obviously, customer complaints are not taken into consideration.

My first year contract with Sirius was coming to a close and I mistakenly thought that I would receive notice, and be given a chance to decide if I wanted to renew. I never gave permission for an automatic renewal but happened to see a charge for $246.92 from Sirius for renewal. WHAT??? Here's a company that incessantly emails me - several times a week with details about every little thing, listening schedules, announcements, etc. But apparently has determined that it is not important to notify me when the contract is ending? Then charges my credit card to auto-renew the "contract" without permission. My experience trying to cancel is similar to many others who posted a review on here. Long time on hold, the rep kept offering more and more "specials" each time I told her I am done with this company and want nothing more to do with them. I believe I have succeeded in cancelling. Time will tell.

SiriusXM is a terrible company using poor business practices to keep you on the hook longer. They make it difficult to cancel service. After I FULLY cancelled my services I started receiving bills for continued services. When I called to dispute they told me when I canceled I also signed up for a “free one month trial” for the exact thing I had just canceled which after the one month turns into a monthly paid plan. A company built by conning customers out of their money monthly.

I decided I didn’t want to pay the high bill anymore, it was over $200 every 6 months. I recently received a call from a collection agency trying to collect $55.35. I called Sirius and asked them what was going on, they told me I had to call to cancel. I asked how I would have known that and they told me it was a verbal agreement. This is a terrible back-handed dishonest way to do business. They didn’t even call me themselves before they turned me into collections. I was a customer for several years and believe I deserved a call from them before they put a ding on my excellent credit rating. Now I get emails and mailings from them asking me to come back as a customer for $4.99 a month. So now that you aren’t getting my $400 per year, you want me to come back at $59.88??? I will never be a customer of Sirius again and hope this helps others with their decisions.

I bought a new vehicle that came with a 3 free month trial of SiriusXM. Once my trial was up I started receiving calls and letters galore to renew. I had no interest in renewing and REPEATEDLY told them to leave me alone. They seriously just called my work phone! Not OK SiriusXM!!

This company is dishonest. Avoid them if you can. Even after you make a payment, they will not update the payment in their system and keep telling you they are going to bill you. Verifying payments made to them is extremely stressful because they are dishonest. In addition, their rates are not fixed. They change the pricing constantly and will bill your account for increased amounts. It's not safe to ever give your credit card number to this company because it will be a nightmare for you. The only chance you have is to use the prepaid cards, but even then they don't credit your account properly because they are dishonest. The FCC should bring charges against this company for dishonest practices against consumers.

I bought a used car with a satellite radio. I called to activate a new subscription. I was told a price and given the details. I AGREED. I called today to find out why I could not log in anywhere and the answer was that I had not signed up for all access. Only, I DID sign up for all access. They were not hearing my complaint so I canceled. Rather than try to keep a customer, they allowed me to cancel. Why pay all that $ to only have access in the car when I am only in my car 45 minutes a day? They could easily have kept me as a customer. Just give me what I was promised for the remainder of my subscription. Oh well. The idea that this is a monopoly makes it worse. No other providers are available now that Sirius and XM have merged. Should not have been allowed to occur.

This is the worst company I've ever dealt with. I signed up for a free 3-month subscription in August last year, and saw that they would start charging me for the subscription automatically in November. I immediately went to the chat and spoke with someone about canceling the subscription as I figured I didn't need it, and they told me they canceled it. I even received an e-mail saying that updates were made on my account after they had canceled it, so I believed it was. Today I realized that they have been charging me 20 dollars every month since November, even though I canceled the subscription back in August! I spoke with another person today in the chat who said that there was no note on my account regarding any cancelation, and that I had to call them in order to cancel my subscription.

Call the number on the back of the bill where is billing disputes, as soon as you get someone tell them to transfer you to somebody in United States who speaks clearly!! After about five calls and being disconnected several times this is what I did. I got a better deal and cancelled one radio without much problem. Live and work out in the country and have enjoyed satellite radio for over fifteen years but every year I have to deal with undesirable customer service. I remember the first receiver I turned on I called and talked to a person who sounded like me and immediately turned it on and mailed me a bill!! Hope this is some help to people who live in the country.

I wanted to get a signal to my radio. All three reps refused to help me, after two months they still have not resolved their issues. I still have a account on someone else's radio. I spent 100. For nothing Sirius refused my money refunded. I will never deal with them again forewarned. No one should be buying their service.

SiriusXM Satellite Radio recently charged my bank account for a renewal of my husband’s subscription. I called customer service to have the charge cancelled (it is for a collector’s car that sits in storage most of the year). After waiting in the queue, I spent several minutes verifying my phone number, my address the make and model of our other cars. When I asked to cancel service, they repeatedly asked me why I wanted to cancel. Finally, the representative said he couldn’t help me and placed me on hold. No one came back. A half hour later I hung up in frustration. The following day I started the process again. The representative said he needed to put me on hold while he accessed my account. Instead, he put me back into the queue to start over.

I bought a new car and had the service shut off on the old car because the new car came with a free 6 month trial of SiriusXM. I also have a handheld radio that we tried to connect service to, however failed. So I canceled the service on the handheld, and at that point I should now have no bills, and service only in the car. 30 days into the new car the service was shut off and needed to be renewed, and Sirius said it was activated several months earlier, so as a result I no longer had free service. The car was new! So guess what, I left it shut off.

I have had this service for about 2 years. They set me up for auto renewal that I don't like (and the new rate was very high) so I sent them a message to cancel the auto renewal. They gave me a phone number that would not answer so I went to chat. They said they cannot remove auto renewal and gave me another number to call.

I was a Sirius customer for 4 years and the way they treat their loyal customers is straight up garbage. If you ever subscribed, you know about the promotional price they give you. Mine was good until I got a $231 bill which is a 110% markup of my promotional price but no worry they will find you another promotional deal after you spend 30 min negotiating. Why does a loyal customer have to negotiate. Then I had to talk to 3 people just to disconnect. Take your loyal dollars elsewhere. They don't deserve your money.

On January 25, 2019, I was riding down the road and my satellite radio started fading in and out. Then after about 30 minutes it pops up on the screen that there are is an error and I need to call SiriusXM. So I turn to an FM station and it is working just fine and my radio has been on FM every since. On the 27th I received an email stating my bill is due and today I received an email stating I have a balance due and it is accruing.

I have a Lifetime subscription to SiriusXM, and came on board with them a month after Howard Stern joined the lineup. I started with an external car receiver, and quickly upgraded to a built-in. Eventually sold that vehicle, and moved my subscription to my new vehicle. Unfortunately, there was a hardware problem and the dealer replaced that radio as well. First let me say that Sirius is fantastic WHEN it works. If you ever have to contact their customer disservice, you’ll understand why I call it that. I have never had a good experience with their support, not even once. I’ve been with them since 2006.

I purchased a new vehicle and was never asked if I would like a free trial of this service. I was staying with my daughter while she was fighting for her life in the hospital, I received a call from this company from an American woman asking me to subscribe to service. I explained to her my situation and that I had lost my job and would not have a way to afford nor was I using the service. She continued to pressure me and said I could agree and callback at a later date to cancel. I called to cancel weeks earlier than she advised since I was still not using the service, it was a man outside of the country I spoke to and he claimed he cancelled my account.

Keep in mind before signing up for service with this company it is nearly impossible to cancel. It took 6 calls to customer service to cancel my subscription. Each representative told me a different reason why they could not help me. Finally on the 6th call I was able to cancel service. I was to the point of canceling my credit card to end service. They absolutely will not take no for an answer! They will use every excuse they can come up with to keep billing you for service.

I phoned to cancel today, and spoke to someone who called me ma'am repeatedly, despite my account name being Tom. My voice is a mix of high and alto. Each time I interrupted to ask him not to call me ma'am. After 3 times, I told him "I am not a MA'AM. I am a SIR," getting annoyed and frankly offended. He apologizes and we carry on through cancellation process.

I tried to cancel one of three subscriptions four months ago. I could not do it from my account online, or the chat with representative, or email. You will be required to call the India call center and try to understand someone from there. Three months ago I was advised to call back today to cancel. I put the event in my calendar and called back to discover they already charged m for another 6 months. I was advise I would get a credit back to my card in a few days. After the lengthy call I was so frustrated I called back to cancel my other two accounts. Another lengthy call with someone that has difficulty understanding me and I struggled to understand them. Hopefully I see credits soon and extremely annoying.

SXM Customer Service is a joke. Never give them your credit card if possible make sure they invoice you and use your bill pay function. If you have to use your card be sure you go into your account and delete it. I have been a customer for years, last year my subscription was supposed to end, I changed my credit card number and the account was deleted. Supposedly in your contract they have the ability to contact your credit card co and get you new card without your permission. Not only did they renew without my permission. They more than doubled my yearly subscription.

I have been an XM user for years with service in 2 vehicles and one radio in the house. After many years of expensive service and terrible customer service, I finally decided to end it all and cancel my service. Here's a snapshot of what actually happened today: Call #1: I told them I wanted to cancel my service (currently down to 2 radios). I was told that the one radio was just automatically renewed and is paid through to Feb. 1, 2020. Since it was paid through, I told them to not automatically renew next year and just let the current paid period play out. They agreed and gave me a cancellation number. I then told them I wanted to cancel my other radio which is paid through until April of this year. She told me she had to transfer me to another person to do that! She did and the call abruptly dropped.

I have been a Sirius customer for over 15 years and the way they bill and up-bill and charge you is nothing short of a scam. DO NOT get on auto renewal because you will be sorry. I was recently charged $235 and when I called to complain they magically had a promotion in which I was able to get my radio until 2020 for way less. This is not the first time I have dealt with them on this - it happens every year. SO: Do not set up to be automatically renewed but rather let them bill you. When you receive the INCREASED bill call them because magically they will have a promotion. Because they never just PASS this promotion to their valued customers. They prefer to rook you first with an up-sell in the hope you don't notice. It is so sad the company runs this way.

I'm not even really sure where to begin with Sirius. I've been a customer for 14 years! They overcharged me for a year. I asked for a partial refund or credit and they promised they'd do it. After a week, I called back and there was no record of my first phone call even when I provided the case number given by the last phone rep. Their customer service responses are all scripts. You could tell them what color the sky is and they'll respond with some ridiculous script that doesn't answer your question. Same with email. I'm embarrassed for them honestly. I gave up on my $200+ overcharge because the stress of dealing with them just wasn't worth it. Will likely cancel the service after 14 years because it's hard for me award such incompetence.

Had Sirius XM for over a year, loved it but then due to a credit card error, we received almost daily harassment phone calls for payment and even after paying off the balance, they still continue to harass us and send bills. It's a total bait and switch. Never again. Customer service was horrible, you are calling somewhere in East Pakistan and when you request someone in the States, they drop the call. Never again. Give me Apple Music, at least they only send e-mails.

I have an account with them. I pay monthly. They took $230.00 out of my account in error for an account that is not mine. After 30 minutes said I would have back in 3 to 5 days later. 10 days later I call them. No refund. Same thing again same response. 9 more days 1 1/2 hours later they tell me they can only refund the other account and not me. After much time they say they will refund in 5 to 10 days. I cancel my account and will take legal action to get my money. BAD BAD Company.

I have tried to cancel my service for months. I have been respectful and patient. They keep telling me that it is canceled, yet here the bill comes again and again. I had to cancel my credit card to make it stop. They could not find my records or information. I think they lie just to keep sending you a bill and keep you on the hook. NEVER, EVER, EVER use this service!!!! They lie and lie.

I had the service for 6 years and wanted to cancel since it's going in and out on certain freeways I travel frequently and they play the same thing over and over like clockwork if you listen to the same stations. So I called to cancel in November 21 because I was not using the service due to the outages and repetitious content. So I called in November to cancel and they had me on the line for almost an hour taking notes supposedly taking notes and they would call me back or email and that I could not close my account since they were going to send it up through the chain of command and that they would get back with me. I never got a callback or email but got emails about promotions only.

2. Why are you leaving our service? 3. We can offer you a reduced rate, would you like that? Then they tried to make it seem like reactivating would be such a hassle if I left. I eventually had to raise my voice and tell them that I simply wanted to cancel and that I didn't want to answer any more questions. Then they continued to ask me more questions! Finally after repeating myself over and over again, they canceled it. Incredibly frustrating experience. Sirius you can do better than this.

I've been a SiriusXM subscriber for years (since 2015 I believe). Back in March of 2018, we had bought new car and I agreed to pay $134 for a year of service. The sales person offered a "free" additional radio. We get the radio and never bother to set it up in the other vehicle. Now, shame on me for not paying better attention to our bills. Long story short, they started billing us $19.04/mo for the "free" radio we never connected (I'm sure a received an email with fine-print stating I had to call and cancel that service but never bothered to read it). When I called them to question this, they said they would refund the past 30 days, but not the full $190 for the previous 10 months of billing.

Let me start by saying I have owned a vehicle with XM service since 2014 on and off. Every time we purchase a new vehicle we get the typical promotional for Sirius XM. I have come to realize their free promo is not free at all. We ended up paying for a promotional service for two vehicles. After the promotional period ended the radio was turned off and/or switched to the preview mode... where you only get channel 1. I assumed my promotional ended and end of out the deal. No big deal... Well until I got my credit card bill and noticed a charged on there for Sirius XM. So it turns out I paid for a month of service that I did not use. I did not use because no station was being broadcasted to my car.

I've had XM radio in my car since I purchased it from Carmax in November 2016 and have been mostly impressed. It took quite a while for my subscription to kick in—it took several tries to connect my radio and required several calls to their support team. The stations always come in and there have been no issues with reception. I am impressed with their channel lineup, but am disappointed I had to upgrade to a more expensive package to get MLB Network when other sports networks are standard. My only real gripe is they make it pretty difficult to leave, even at the end of a contract. You of course are unable to accomplish this on their website; it requires a phone call with a pretty high pressure salesman.

2nd worst customer service experience I've ever had. Rep failed to document phone call properly, so what I was promised was then taken away due to rep error. So when I called in to change plan to what rep promised, I was told I couldn't. I asked to speak to a rep in the USA and was put in eternal hold - they would not allow me to speak to a rep in USA. Finally spoke to a supervisor, and he refused to listen to me. As soon as I threatened to cancel he transferred me without saying anything. Every rep was rude and unhelpful. And apparently if you ask to speak to a rep in USA your account gets flagged and they get even more unhelpful.

The service itself is okay, I do prefer Spotify. I had the service for a year through a promo. When it ran out, they started charging me $18.85/mo, then a few months later it went up to $20.58, then $21.51. I went a few more months and decided it wasn't worth it. I tried to cancel, which there is no option online for, so I had to call. When I called I got the runaround and all the sudden they dropped the monthly payment to $8.05 so I decided to keep it (even though I was frustrated I had paid over $20 for MONTHS). Then I sold the car and the process to cancel was excruciating! I called, made it through the automated system, got transferred, had to repeat myself again, sat on hold, then was told they couldn't transfer me to the right department so I had to call them directly.

After reading some of the bad reviews on here mine seems trivial however when you are trying to play Name That Tune it is frustrating that the name of the song displayed on my tv screen is not the name of the song that is being played. I have talked to customer service about this 3 times over the past 6 months and they are aware of the problem but it never gets fixed.

SiriusXM has some great stations and sometimes great music. However, they claim to be commercial free but they are not. When listening to a station, 70’s on 7, for example, they have to advertise what station you are listening to after almost EVERY song. This is incredibly annoying, especially when the music is turned up a notch. For this reason, Spotify seems to be a better choice. It is less expensive, more options, zero commercials, and customizable. I will not renew next year.

Looked at website to add service to a used car I purchased. Have a great plan of $5.00 a month for 6 months for new subscribers, but when you try to purchase the plan, can't locate it. I made the mistake of contacting online customer service, I was told after providing radio ID number, that they could help. Provides 6 month plan at $40.00 higher than what is on the website. I question, the extra cost, I get, "Oh, sorry, we made a mistake, now you can have the $5.00 plan." Couldn't wait to now sign me up, which, I'm not going to give my information over to someone who doesn't know the base plans available.

The process I just went through to be “given” a home radio, but only pay the shipping fee, and then after agreeing to this and providing my credit card, I learned there is a $15 activation fee. After complaining that I had not been told that, I then learn of a $10/month service fee! Unacceptably misleading!

After 13 years!! of continuous service price was finally too much. Tried to change plan on website and couldn’t even get in. Super frustrated, gave up and decided to cancel which apparently isn’t option on website. Called customer service and they gave me runaround. Eventually had to yell at rep over and over and threaten legal action and finally cancelled service. So sad because I love the music especially in remote places. Horrible treatment of customers.

I received Sirius Radio when I bought my car. It was free for a year. My year is almost up and I want to cancel. I called the number given and after a machine gets my account info, I am redirected to a voice mail that says no one available at this time. This happened day after day for a week. I tried calling the main number and after being on hold for 30 minutes I was told they could only set up accounts and they gave me the same number I'd been calling and suggested I try the chat line. I tried the chat line twice - once cutoff and the second time was told for security reasons they can't cancel on a chat but here is the phone number.

Bought 2 lifetime subscriptions. First one was transferred from one vehicle to a new vehicle with no problem. Now being told it will cost $75 to transfer the second subscription from an old vehicle to a new one. Bait and switch move - does not live up to their customer promises. Will never look at SiriusXM again. Spotify is much better and no commercials. Don’t trust SiriusXM to honor their promises.

Radio stopped working - would only tune to setup channel 184. Tried online signal refresh with no success. Called tech help. Humored them with trying another signal refresh and then trying to move antenna (no point moving it from where it had worked for years) with no success. At that point (it was an older model admittedly) they asked if I had a manual - I said I would have to look for it (this indicates to me a very low level of tech assistance that they ask ME for a manual). At this point they recommended I buy a new radio unit. While I didn't really feel they had adequately checked the problem I agreed to purchase new unit, but only with understanding that new unit would work with my existing boom box. They asked for model number of boom box, put me on hold and said new unit would be compatible with boom box. New unit arrived in mail 5 days later. NEW UNIT WAS NOT COMPATIBLE WITH MY BOOM BOX.

My new Subaru came with a trial period. I never used it since I have android auto and Apple CarPlay... I am getting calls after calls to renew and although I have told them, "Absolutely not." They keep trying. Trial period is up in 2 weeks. If I get charged or get billed, all hell will break loose.

As a multiyear customer of SiriusXM, I came to the realization satellite radio is a needless expense especially in late model vehicles equipped with Carplay or Bluetooth enabled devices coupled with ownership of a smartphone with a data plan. Why pay for static radio when you can easily utilize your smartphone with data plan for streaming, and with higher sound quality? Virtually everyone today owns a smartphone and subscription to Amazon Prime, Pandora or other streaming music service. The only value in my opinion for satellite radio is if you do not own a smartphone, live in a radio-isolated region such as parts of rural Texas, or you drive for a taxi or ride hailing service.

On 01/13/2019 I received an email notifying me that Sirius had charged my card 384 dollars and change for renew. I was pretty upset as I had made them take down my card as they did the same thing last year. They say I allowed it but I kept the email with change from last year. I filed a complaint with the BBB and may also with my State Attorney General. Is this the norm for them. It seems yes. Of course they did then offer discounts like last year but I cancelled. I to find it hard as they have a monopoly on Satellite Radio. But no more after 6 years I have cut them out for good and good riddance.

Renewal was automatic when Sirius XM Canada was advised in 2018 January to not do any more automatic renewals. This was changed and now I am being charged again by the parent company. As I only listen to only two channels and for one it is mostly the DJ speaking with very little music content and the other channel is mostly repetitive artists; the channels being the '50s and '60s. I was offered $237.77 for one year for listening to only these two channels, then offered $105.00 for these two channels and finally $45.00 for six months. When I declined I was informed I would pay a cancellation fee even though my renewal date was today, January 13, 2019. I will never go back to this unethical music provider. Being from Canada I would rather listen to Trudeau; or, Trump before paying for this service again. It's a shame they have a monopoly. I am sure I am not the only one this company has held hostage.

After 10 years I'm done. We have 2 cars and 2 separate billing statements. I've called them to combine both cars and have one billing statement amount, but they refused. They are now allowing their DJs to speak more between songs about nonsense and sometimes the DJs slip in their own political views. I only listen to 4 or 5 stations and mostly all music stations. I also stopped listening to channel 24 the Margaritaville channel because of Jimmy's left leading fundraising. I just signed up for Pandora's upgrade for $4.99 per month. A much better deal and none of the nonsense. FYI, Don't let Sirius XM put you on their automatic billing. You can opt out on their website.

I called to cancel my subscription on 1/2/19 before the new subscription renewed. I asked the lady I spoke with several times if the subscription was cancelled and she said yes and even said that I would not be charged for the new subscription. I just looked on my bank account and noticed I had gotten charged $14.04 for a monthly fee. I called customer service and of course their offices are closed. I logged onto my account and was able speak to a supervisor through their chat program and was basically told that I signed up for another month and if I wanted to cancel I would only get a partial credit. I told him several times that wasn't correct. Their notes are not correct. Why would I call to cancel only to sign up for another month. I told the supervisor that didn't make any sense. He said there was nothing else he can do. This company is committing fraud. Someone from the BBB really needs to look into this company.

I spent over 1 hr talking to someone in the Philippines about my account. I had been charged for a radio in a car I traded in a year ago. Their rep basically said, "Sorry Charley, no refund." This company is ripping off consumers. Their customer service is a joke. They can barely speak english. All they're interested is making a sale. This is what happens when there's no competition.

I just received an email with a promotion to resubscribe for $9.99 a month for 12 months plus a free Amazon Dot. When I hit the icon to accept it linked me to their website and said I needed my ID # which I had forgotten. I called XM to get my ID # and they said that the promotion I was looking at expired already and it expired in March, it is now January and then they tried to sell me on the same package for hundreds of dollars more. I asked to speak with a supervisor and he said that the promotion ended in December and not March but said he would give a great deal that's still more expensive and also would NOT include an Amazon Dot...so more money and no freebie and that's a great deal?

I have tried twice to cancel the service. The representative tells me that I have to wait until the subscription is about to expire. They try to give me a reduced rate every time I call. I don't like the service and don't want to renew. I don't recommend them at all, don't ever let the dealer hook up the free service on your new car.

I have tried to contact employees or customer service department via chat and phone calls emails etc. I work 59 hours a week and have small children as my time is precious. I have spent over a total of 4 hours trying to receive this service and have not. However I am still getting billed for something they must be aware that I have not received. Worst customer service I have ever experienced in my 45 years of life. At this point I would not accept their service if it was free. Very disappointed.

After been a customer for a LONG TIME without prior notice this company raised my monthly premium cost. If I had not checked my bank statement I would have been charged from $5.99 to $20.99 just like that. After speaking with some Chinese dude on the phone for 45 mins, they were able to FINALLY find the agreement I had for the last years of service back to the $5.99. Since this practice are NOT WHAT WE AGREED I cancelled my subscription FOREVER!!! Be on the lookout of your finances with these people, they will rip you off as soon as they can!!!

I've been a Satellite radio customer for a few years across XM and SiriusXM. The service has been very convenient when traveling. The staff is always generous and polite during renewal calls with great customer service without compelling me to renew immediately. The promotional renewals are at a good rate.

I received a notice of automatic renewal at a huge price so I called the toll free number to cancel and not to renew. I chose the callback option instead of holding and was told wait time approximately 12 minutes. After an hour, I called again and waited on hold for an agent, close to 40 minutes with the phone on speaker. When the person answered asked me several questions before advising me she could not help me and would transfer to someone that could help. It was 2 1/2 hours getting my account canceled. I received the return call from the first phone call about a hour after the cancellation...

I don't know why I give them my business but this is the last time. They are overpriced and make it purposely very difficult to cancel your subscription. I sold my truck and just need to cancel but after five minutes on chat, they gave me a number to call. Then a six-minute wait to talk to someone who then insisted to continue to try to sell me stuff after I said I was not interested several times. I would avoid them like the plague.

Complete ineptitude. I contacted them via chat for my Radio ID info. The agent Raul kept giving me the incorrect account number. I had the last 4 digits from an email they sent me but I needed the rest. After wasting 20 minutes chatting with him I called their 800 number and spoke to a supervisor named Robin. She kept insisting that I had a free trial despite the fact that I am paying monthly. I will be canceling my subscription immediately. I love the radio stations and the music, but the customer service is so horrible it's not worth it.

I get this offer a week or so ago. 12 months for $4.99 a month. I go the site and almost join up and then I see this note saying that on January 15, 2019 the music royalties will increase by 21.4%... So I click on chat and yes according to the person I spoke to it's true. Nowhere on the offer I received in the mail (Which has my name, account number, vehicle info etc.) does it say that there will be an increase in January. I so told the person they were Liars and Thieves and that I will never join them. Do need them really but for $60.00 I would have.

Sirius is a monopoly. I've had Sirius since 2010. Every year I fight about price. My radio was shut off yesterday because they say I cancelled my contract last June. NO! Their rep cancelled then reinstated last year as a clerical error. INEPT.

I purchased a vehicle in 2010 with Sirius Radio. I purchased a lifetime subscription to the satellite radio. We just purchased a 2018 vehicle and are coming to the end of the 6-month free trial. I called Sirius customer "care" and asked to transfer service from the 2010 to the 2018. What did the service representative do? CANCELLED MY LIFETIME SERVICE! Now the customer service department cannot reactivate it because they don't offer it any longer. So at this point, I have no satellite radio and I paid a lifetime subscription.

I got my lifetime subscription over ten years ago. At the time it was CAD$500. It worked great! There was no stipulations about how many transfers one can do. All of a sudden they tell me that there is a maximum of three. That was a nasty move on the company’s part. Do they think that people get three cars in their lifetime? I got a new car, and they said this will be my last transfer. After this I will lose my lifetime subscription. If I want to keep it, they told me I need to purchase their radio that is meant for SiriusXM. I got a new radio for home. Tried to attach my subscription to it.

I called to negotiate the charges on my renewal of my annual subscription. I have an account with three cars but the third has a different renewal date. I looked up my account and saw that my automatic renewal rate on 12/18/18 was for over $230 (about). I called and negotiated them down and got a better rate for over half the price. Interestingly after I got the new rate, I found an email dated for 10/27/18 that my renewal was going to happen on 12/18/18 for $131.88. I am glad I called to negotiate my rate but it is fraud to email me that the rate was going to be less than what they actually charged. Thankfully my email rate was still lower, but had I not caught it, they would have charged me $100 more than their renewal notice indicated.

I paid almost 700 dollars for a lifetime service. I had it a few years with no problems. They told me when I paid for it they would allow three transfers as per agreement with this deal. Well I transferred it to a car, for a couple of years with terrible service cutting out always updating and so on, I got tired of it and today I want to transfer my service (2 TIME) as per their agreement with me, I wanted to transfer it to a portable radio. WELL GUESS WHAT, they have the nerve to tell me I have reached my limit (WHAT). I only transferred it ONE TIME, they tell me in 2007 they changed the rules... If you transfer service to a car (they never told me!!!) it will stay with the car. These people are thieves and I feel helpless. They refuse to help me just to say, "We so sorry BUT."

All I wanted to do was transfer my subscription from my old vehicle to my new vehicle. I already have a subscription and just paid on it 4 days ago. Now they want to charge me AGAIN for another month of service just to do the transfer. What the heck??? And to top it off their system was apparently not working... How convenient! So you want to charge my card right away for double service but can't do the transfer right now... call back later. Hell No! Shady business people... How hard is it to transfer a dumb satellite signal?!?

Very irritated that it's not easy to cancel. I have to call during "business hours" to do so. Service came with my car when I bought it, I stayed with them for a couple of years. It's great for what it does - give you access to a bunch of stations wherever you are. I've been in areas where actual radio signals are pretty bare, which makes for some interesting listening for 10 minutes. But, I live in an urban area with tons of local radio, and little time in the hinterlands. Plus, CDs can play music out of radio range, and I like my CDs. The worst part is the expense. Basically $20/month, of which there are way too many charges already in my life. Another issue, trivial, but there's a $2.00 "invoice fee". So they can send me a bill? Plus $11.63 in state taxes. Looks like about 10% tax on the service. This isn't XMRadio's fault, but what? Sales tax in my state is 6%.

Hidden fees, cant cancel online, lies...lies...lies. Customer service is a joke. Don't subscribe... Got my credit card locked up so I cant stop charges. Had to talk to two different reps and still haven't got this resolved. They make it where you can't cancel, then want to charge 50.00 dollars when they won't live up to their agreement.

We've had Sirius in the past in the truck and house but found it getting too expensive on fixed incomes. Called today and tried to put it back on the house radio, my wife enjoys the service, but I asked the guy to give me a moment to look up our old account number, found it quickly, started talking, but he was gone. Too bad. I'll look for something else my wife will enjoy instead.

Bought a new car that came with six free months of SiriusXM. Since then, they have harassed me almost constantly--snail mail, email, even calling me a couple of times. I renewed for six months due to a "special deal" and when I called to cancel owed them $6.95. Well, you would have thought that was $695. Got two bills in the mail within a couple of days and an email reminding me to pay SIX DOLLARS AND 95 CENTS. Today, even though I cancelled more than a month ago (and have paid the $6.95), I got another phone call from them trying to sell me their services. It has felt like constant, unrelenting harassment from them from the beginning. Just say no to Sirius.

SiriusXM Canada, my message to you: Called to renew my subscription, the guy talked a mile a minute, spent an annoying long time with the representative asking him questions, I obviously went off his script as he seemed confused, which made two of us. He wanted me to agree to have the next years subscription charged to my credit card PLUS fees??? Why would I agree to that, what fees??? I’m paying you, or at least I was trying to pay for ONE YEAR subscription.