SiriusXM Satellite Radio Reviews

I bought a Jeep in March 2020. It came with a 4-month free trial. Then in September, they told me for $30 I will get 6 more months. They took the $30 out of my bank acct, then turned around and took another $28. without my permission. When I called them they said it's $30 a month. Not what they told me. So they won't refund my money and I canceled the account. They are Thieves!!! And no one there speaks good English, they are very hard to understand.

Had the service, they messed up my account and shut it off. I'm being billed for it but cannot get them to turn it back on, it's been a month of calls to them still no service. They have no idea who I am when I call in after being on hold for hours.

Had a few years ago. Free renewal & did it. Then 3 free months with CC#. Then it was a sham. 2.5 hours on the phone later. No help. Will notify dealership in the morning. Canceling my credit card. Even more shady than in the past.

After trying to cancel online, I found I needed to give them a call. When calling I was given the option to text with them due to long hold times. I chose to text. I wanted to cancel my subscription because I no longer listened to them. I've had them in my car for 6 months before I decided to cancel thinking I might start listening again but did not.

I just recently bought a car, unfortunately, they did not inform me that they were giving my information to SiriusXM. I have had this issue in the past when purchasing a car. SiriusXM is relentless with mailers and phone calls, you tell them you are not interested and they refuse to listen and hang up on you without removing your information. I picture a little girl on the other end of the line with her fingers in their ears saying "la la la la la.... I can't hear you therefore I shall do nothing...." Click! It gets to the point where you start to be rude with them and how dare you do that, but at this point their relentless tactics bring out the worst in you. Nothing will get your information removed for their list!

I had Sirius XM for a boat Stereo System. I sold the boat in 2015, my bad I didn’t notice the recurrent bill until 2016. I called and told them I needed to cancel. The service agent kept trying to get me to transfer the service. I told him I didn’t have another boat, wasn’t planning on one, and had already paid an extra year. He drove me nuts frustrating me asking me what vehicle I wanted to transfer it to. Finally, he said he would. Believe it or not my bad in 2020 last month I had to cancel the bank account and transfer the funds out because annually they kept billing me. Worst scum thieves I can think of. With phone and Apple play you never need them.

I loved Sirius and had been with them for 4 years. However.... you have to call every 6 months to stay on the promotional packages. NEVER EVER put them on automatic payment. Because they revert to the regular subscription price when payment is due. Every six months I would go through such obstacles that I would have anxieties when I knew I had to deal with them. I was on a promo for $22 for 6 months and when I called to make my payment for the next 6 months, I explicitly confirmed the $22 was for the next 6, agent said yes. Then I asked if I could pay $44 for the year and she again she said yes. I paid the $44 thinking I’m good until August of 2021. Nope! I received a bill for the next month at $22.

The product itself is fine, but if you need help you won't receive it. Tried their chat function which failed, tried calling and was on-hold for 35 minutes before they dropped me out of queue, and no response via email.

We have been with SiriusXM for nearly 20 years. My husband's car radio stopped working a few months ago. Without verifying, we assumed that his subscription was up. Then, I got a $283 charge on my bank account a couple days ago from SiriusXM. I immediately called to figure out WTH was going on! I have now called FOUR DIFFERENT TIMES. Got four different CSR's. Got FOUR DIFFERENT STORIES. I am SOOO over SiriusXM right now! The 1st CSR said that they would refund my overcharge to my account as a 'credit'. I told them that I wanted a refund check back to me. They offered me $99 a year, I told them I wanted their current website homepage promotion of $5/mo per radio (total of $6.44/mo) for 12 months, plus a free Echo Dot. "No problem," they said & signed me up for that promotion. Then, charged my card for the new amount. THEN, I see the correct amount charged to my bank... followed by a $289 charge from SiriusXM!

Sirius XM is the most corrupt company I have ever had the displeasure to deal with. Their billing practices are completely unethical and probably criminal. Once they get your credit card number it's over. I signed up for one of the six month promotional deals for a pick up truck I own. I canceled after the six months, because the content was poor. They continued to bill my credit card for almost two years. I have put blocks on my American Express against Sirius XM thinking that would solve the problem, NOPE. Sirius XM created a fraudulent account registered to a Lexus, which I have never owned which allowed them to circumvent the credit card block I instituted. The key take away from this review should be NEVER give this corrupt company and credit card information or business EVER. They will rip you off!!!!

Takes forever for them to cancel service and they continue to bill you for months after.. Spent MANY HOURS with customer service to cancel and explain why continuing to get billed with no credit back.

SiriusXM is the masters of the Bait & Switch. They sent me an offer of $99 for 3 years. The letter had my radio ID, account number and the year(2012)/make/model of the vehicle. When I called to accept the offer they said I didn’t qualify, only vehicles 2011 and prior qualify for this offer. Told them the car was purchased Oct 2011 and I have the letter in my hand. Next guy said only available to vehicles 2009 and earlier. Talked to 4 different people, no one would honor the offer. Sally McMahon, SVP Consumer Relations, needs to stop sending out invalid offers or get their systems fixed to honor all promotions sent to users.

I bought my car from a dealer on 8/20/20 A couple days later I tried activating the XM radio. They said it’s already been activated, which I didn’t activate, it didn’t work the activation. Support at XO I’m radio told me the radio was bad, so I went out and bought another one and try activating it again, which didn’t work again. Then support from XM radio asked if I wanna renew the free trial. How stupid if I can’t tune in XM radio why would I want to pay for it. They’re a bunch of clowns stay away.

This is the second time I have dealt with them on a renewal. They say they are giving you one package, take your credit card, and then they give you a package that is inferior and won't honor their word. I don't know how they stay in business lying and cheating their customers!

I have multiple vehicles with SiriusXM subscriptions. I sold one... Can I go on my account and just cancel? No. The site has an option for me to "chat with an agent" to cancel.. which is a robot (of course). I say, "I want to cancel, I sold the car." So now it says I have to call a "special technical team" to do this. Fine, I call, get a LOVELY (seriously, she was super nice) lady on the phone who says they are having technical difficulties and can only answer "general questions" and to call back in an hour. I say... "Can't you just take down the VIN number and cancel?" "No." "Why?" "We need your verbal approval." "Yes, but I'm on the phone now, giving approval, and you record these calls so why do I have to call back?" "Sorry, that's policy."

I have been a customer for at at least 10 years and throughout that time paid under 150 per year for my 1 satellite radio. And then this year without notice the company raised my rate to 368 per year. When I tried to cancel online they said I would have to call and talk to an operator. The automated voice offered me a deal $99 per year which I could sign up for immediately while on the phone. Or call to cancel during business hours. I choose the latter.

Just finished the trial and tried to sign up. Online the total was about 72.00 but the broken website didn't work. Tried to buy over the phone - it was magically $10 more. Then tried the online site to sign up for the year for the inexpensive price and then the form stopped working. Now they wanted an extra 10 bucks for more "fees and taxes" Needless to say it's been over 40 minutes with 3 different reps (sales, billing, account whatever). This company is a completely stupid and dishonest and has bad account management and billing capabilities. I don't know how anyone wants to work here if signing up for a promotional price takes this much effort by the customer.

I was a customer in 2007 with my new Monte Carlo At that time it was called XM Radio. Then Sirius bought out XM and amalgamated. Since then I have been overcharged $543.00 just this year. Cannot understand Filipinos poor language. will not consent to me speaking with supervisor. when queried about charges just make excuses. Offered $85.00 credit and service for one more year at $80.00. My monthly rate for two cars and two boom boxes was $28.12 since June of 2018. Now random charge of $325.00,$240.53. Monthly rate gone to $50.55/Month. Since start of year I have paid $548.38. I only discovered this by looking through my records for charges from Facebook purchase. I am waiting for email to confirm what garbage they tried to tell me on phone. I am going to ask my lawyer how I may be able to start a class action suit against these crooks, on behalf of all of you. If Interested Email me at **.

I cancelled my portable radio and they are charging me $15.80 MORE than I paid for all 3 radios and their service is so expensive! I chatted with them and they just give you the run around and never explain the reasoning for this. How do they get away with this? Think I will stick to bluetooth and CD's and local radio.

I just received an envelope with an ad for it. The envelope had a pre-print "FINAL NOTICE: Important Information About Your Recent Vehicle Service Visit". We indeed had a recent service visit. But this is nowhere *near* "important". Marketing that abuses your fears and trust. Will never buy.

Crooked management and service sucks. I found out that they have been billing both myself and my wife's credit cards for the past few years, but only getting 1 email for 1 device renewal (that was their claim that we get notifications before renewal for each one.. And because of the 1 email and separate credit cards we didn't notice till now). I called in and the first person said it was due to a boom box (I had one more than 8 years ago that was disconnected, makes no sense...) and I managed to get this one refunded (waiting to see) but they wouldn't back date at all.

I've been a SiriusXM customer since way before Sirius bought XM.. I don't remember having a good experience when I've needed to call customer service! I've recently read some of their reviews and most all are bad 1 star, some 2 star. I see a lot of people being charged wrong or wanting to end service, so through the years I've learned a few things you can do that will help.

How can a wannabe Satellite Radio provider have such dysfunctional customer service ALL THE TIME???? Humans are not available only a computer.... WHAT A COMPLETE TURNOFF!!!! Their attitude is don't like it then use another company...that stinks!!

I have subscribed to SiriusXM for many years and am now trying to cancel... it is a nightmare; I have phoned 5 times and also communicated 3 times on Chat. Sirius offers no email address to which I could write to cancel. Each time I call I am speaking to representatives who are extremely difficult to understand in English, each time I request a confirmation of my instructions I am transferred to another unintelligible person who will not cancel my subscription but who offers plans to retain me and who does not have the authority to cancel my subscription, nor can they transfer to anyone to cancel. I received an email to which one cannot reply, informing me of an automatic renewal at an increased rate on September 18 2020, but nowhere on their website is there a 'cancel' option. How can I stop my credit card from being charged if I cannot cancel my subscription? Surely all companies are obliged to enable customers to cancel subscriptions.

I've had SiriusXM for years in multiple vehicles. Radio is good, service is criminal. You cannot cancel an account online and must speak with a rep. I spent 30 min to cancel service and they kept trying to offer me discounts. I was charged for a vehicle I no longer owned and they would not credit any of the service, and then they charged me a termination fee. I think a class action lawsuit would be warranted against this company for the money they continue to steal from customers. Never experienced anything like this.

Phone service hours suck! Try to chat with an agent online. I waited through 35 customers over an hour and a half. I've been the next customer for well over an hour. If I could leave a minus negative I would absolutely. Fed Up. Will never use their service again!

Even though I confirmed I wanted a one-year subscription, for the 2 cars we have, I kept seeing small amounts on my charge card each month. They continued to explain it away, or make excuses. They also claimed I had a much higher annual subscription fee, but when I told them I could "get a cheaper price from an internet search" the young guy changed his tune and gave me a much lower price. Not honest, not trustworthy. Worst attitude toward customers ever. It's Pandora carplay for me.

I never wanted satellite radio, all I did was buy a new vehicle... It came with a free trial of Sirius. As soon as the trial began I was bombarded with phone calls and promotional letters. I have told them repeatedly I am not interested and will never be interested, I have requested to be put on a "do not contact" list and yet they keep calling and mailing things to me. Even if I wanted satellite radio I would NEVER give them a dime, just take a look around at some other reviews on this site and others, they are a dishonest company with bad business practices.

I have been trying to get in touch with Sirius by phone but they were too busy. I then reached out by sms. After spending over an hour on the phone with someone texting back and forth I finally had to revert to all caps! They would not just cancel my subscription. They kept coming back with “better” offers. Then at the end the person tried to tell me that I owed them money-I said I am not paying it. Unbelievable that cancelling a subscription could be this hard!!

These morons billed me $704 for 1 year of service. When I called and hit the roof, they acknowledged that it should have been $99 plus tax. Then they credited out the $704 and billed me $280. I called and then they billed me $136.... And so it went. I had to speak with them in the Philippines which is equivalent to speaking to my Golden retriever and equally as effective. Dealing with them is one of the most frustrating things a person can do. It as bad as dealing with Comcast, the worlds worst and most deceitful company... But Sirius is right on their tail. I like the service, don't get me wrong, it's the people who suck.

My first experience with Sirius was about 10 years ago. I signed up for a trial, decided that I didn't like it and tried to cancel. It took six months of trying to get through to them to actually cancel. For that reason, I decided to not ever use them again. Fast forward to today when my 15 year old son told me that he signed up because they gave him a free Alexa. I asked him what the small print said and he said nothing. When I checked it myself, I saw that there was a $70 cancellation fee if you cancel before six months.

I wonder if SiriusXM even reads these reviews which are very dismal and agree with their rating. I was a long time member of SiriusXM before the two companies merged then rejoined because of my favorite channel: Area 51, only to find this has been replaced by no-talent, tone-deaf Diplo. Listeners of Area 51 liked the variation music including my favorite: dark clubbing, hard edge trance music. There have been numerous rants wanting the return of Area 51. Are you listening SiriusXM? Most likely not which will only lead to my unsubscribing.

I have had XM for over 2 years and I have really enjoyed it until I called to renew for a year and told me one price and I agreed to it for $77 for a year and would give me a free echo dot then 3 months later I get billed for 132.43. When I called back they said I had a second radio ID and asked for refund and they tell me it's going to take 5-7 business days but that money was for my car note which I am going to have a late fee that they of course are not going to help me pay so I called to cancel and just waiting for the refund to cancel my original radio as well! I can listen to Pandora through car play on radio so no need for xm and will never use them again cause they want to try over and over again still trying to sell and just tired of it.

I used them for a couple of years until I lost my job. I cancelled six months ago and have received almost daily calls asking to renew. Very unprofessional. I have asked several times to be removed from their sales calls with no luck. Will never subscribe again.

Got SiriusXM with my car purchase in 2014. Kept service, but lineup kept changing along with the price. I had two vehicles and one had different lineup than the other. Some stations had to stream to get in my newer vehicle. Then DJs begin constant banter and expressing political views. I just wanted to listen to music. If I have to stream, I can do it off my phone. Did a chat to cancel. Asked eight time to cancel. The person "Oscar" kept a steady barrage of offers despite me requesting to cancel. HORRIBLE service. I will not use again.

I bought a new car in March. I already had a account from the car I traded in also had a subscription that didn't end until June 2020. I called and spoke to someone at SiriusXM. Told them to turn off the radio in the car I traded. Also asked them about the time I had left on that subscription the guy told me at the end of my trial from my new car it would pick up.

This company should be gutted by the FTC and FCC for illegal business practices, fraud, and extortion. They ONLY hire people out of India, and most of them are extremely difficult to understand. They will lie directly to you and play bait and switch games as often as you let them get away with it. I have made the grievous error of resubscribing after the free trial three times with two different vehicles. The content and DJ's and programming are nice enough, but not enough to justify the monthly cost of a cellular phone bill or cable TV subscription. If you complain about cost or horrendous "customer service," they will try to get you back by offering free service, or service at a highly discounted rate.

Radio stations constantly changing and unable to listen to on current plan. Bait and switch to get more money for a product that is inferior. Even AM radio stations work under bridges and behind buildings. At least FM radios actually work!

I had Sirius XM for a new car I purchased. When the trial ended it was way too expensive per month to continue on with the service. I was very very very dissatisfied with the company's customer service if you can even call it that and they're dishonest practices of trying to charge me for more than what I had originally Been Told. However they keep sending me offers that are way cheaper than what I was even paying for the trial. I don't understand how they treat their current customers so bad that when they lose them they practically have to offer their services for free. They are very dishonest company and if there was another company out there like them I would definitely choose to go somewhere else but for now I'm just going to listen to good old fashioned radio as I will never resumed their service.

I had XM and years ago decided to cancel it. I got on live chat with them and told them to cancel. The Man I talked to said the would. I checked the radio and the service was no longer working. Now, years later, I get a bill saying I owe them $340. They said I recently renewed. I had not renewed. The credit card that the previous service was on no longer exists. I contacted them by live chat saying I didnt renew, didn't want it and wasn't paying it. They said "okay I'll be starting your service up today and you'll be billed for $99".

SiriusXM Satellite Radio Very Dishonest. I suspended my service back in Dec 2019. Just got charged on my credit card $255.61. I used the chat help and it took over an hour to try to resolve this. They would not acknowledge the service was suspended. I called the credit card company and disputed the charge. That will fix their sorry **.

Bought 6 months of service and decided not to renew and SXM no longer charged my credit card. The radio stopped providing service as it should. But then 6 months later they started charging me full price monthly. I tried to get a hold of them via the chat but wait times were hours long due to Pandemic. I finally got a hold of them today (5/31/20) and they would only reimbursed me for 1 of the 4 months they charged. They claim that I was on a 12 month promotion package and something went wrong and my radio should have been active for 6 months when it wasn't. They admitted that it wasn't active but still wouldn't reimburse me for the last 3 months (last 3 months were active but I didn't know it because I thought my service plan was over). Makes no sense.

I requested to cancel. They charged me more the following month. Went 6.50 to 22.00. I went online to cancel again. The system forces you to chat to cancel. I had to type "Cancel Close Account" 7 or 8 times as the sales person continued to ignore and offer other packages. Only when I said that I would report to the BBB did they finally say, "We will cancel your subscription."

I bought a new car and signed up for the 3 month free trial. ??? After 3 days it cut off. ??? I called and was told they couldn’t do anything and offered me a deal at $99 a year. I then tried to sign up the credit card route for 3 months free and got an error message. I did the chat option this time and was told that I had cancelled. I did not. After further investigation, they admit I didn’t cancel but don’t know why it was cancelled and can’t offer me the free trial. Why? I ask. No answer. Just kept offering me different deals. I have never had Sirius before and wanted to try it before I spent any money on it. I told them to be sure not to charge my card in 3 months. DosBros the agent claims the credit card never showed up. ??‍♀️ I guess we will see in August. ???

I signed on for SiriusXM and enjoyed the music for a short time, but soon service stopped, so I cancelled. But charges kept coming. It seems that once they get your card number, they will charge you money whether your account is activated or not.

My vehicle was stolen December of 2019. At which time I cancelled my subscription to SiriusXM Radio. Or so I thought. Sirius somehow managed to obtain my updated credit card information and subsequently started billing me in February of 2020 for a vehicle that had been reported stolen in December of 2019. I attempted to cancel my subscription online which is impossible. Consumer beware. Sirius Radio is out to get nothing but money from you.

This is nothing but a huge scam. We have had nothing but problems from day 1. We bought the car from a dealer and were supposed to have free Sirius until 2021. Then we kept getting bills. When we try to call Sirius – they put us on hold for hours and then cut us off. They claim they have not record of it being free and tell us to contact the car dealer. When we contact the dealer, they tell us to take it up with Sirius. We finally found the signed contract with the dealer, but they refuse to intervene and Sirius keeps sending us past –due bills. This happens every month and I am so tired of this fraud and non-ethical behavior. My advice is to run far away from this and never get involved with their service. If I could rate them a negative star - I would.

Renewal alert. This company will automatically charge your credit card a huge monthly fees once your membership is over. I suggest calling and threatening to cancel, then and only then do you get the lowest available rate. I would prefer a simple flat rate for all customers, it took me 1/2 hr of arguing with someone at a call center in the Philippines to get results.

I do not know how Sirius XM radio is allowed to stay in business. On two occasions I have called to cancel my account because I did not want pay their prices. Both times they said the account was canceled after I paid the current month balance for $23.75. Then they tell you you will get a confirmation email with a reference number in 5 days but you never get that email. So the next month when your credit card is charged once again you call back and you tell them you already canceled your account the previous month. They ask for your reference number. Of course you tell them what happened but they say without a reference number there is no proof of cancellation.

First I received an ad that specifically said my 2011 Dodge Ram was eligible for 3 years for $99. After I set it up the girl said, "OH, this offer is only good on vehicles 2014 and newer". I said, "That's fraud since I'm looking at the ad you send me that was specific to my vehicle." Suddenly her supervisor approved it. We had the service only 6 months and had to sell the vehicle. I tried to transfer the service and now they are saying it's not transferable. I don't recall them saying that when I bought the service. I insisted they pull the recorded tape from last September and see if it says it's not transferable.

It is impossible to cancel or stop service. You cannot cancel online. You have to call, and when you call... It is literally over an hour wait just to talk to someone. And when you finally talk to someone they are pushier than the pushiest timeshare salesman. And the service isn't that fancy anymore anyway with the smartphones.

I owned a 2018 Dodge Charger 392 and had the subscription of the Guardian Services. I cancelled my services when my car was sold and transferred over to my new vehicle. My wife had asked me about monthly charges on my credit card and I was under the impression that the charges were for my new vehicle. It turns out that I was being charged for both the Guardian Services on my Charger and the Sirius Radio on my Maserati. I was told that the two companies are separate and that I was out of luck and that I was not going to receive a refund. This is the kind of crap that makes me hate companies and clearly take advantage of consumers. The ironic part of this situation is that I have owned two other FCA cars; one Jeep Wrangler, the other a Maserati Ghibli S. I cancelled the service on my Maserati and will use every bit of my knowledge of web marketing and social media to tell the world what a bunch of crooks these guys are.

I have subscribed to Sirius radio for my last three cars which means for over 10 years. In 2018, I bought a new car and called them and asked them to take off my 2011 car. I gave them a credit card that I used for travel for the payment which was different the card I had used on my 2011. My 2011 was billed only quarterly but my 2018 was to be billed monthly. I paid no attention when I saw a Sirius charge on my credit card and I paid it with all of the other purchases. While reviewing all of auto withdrawals recently to get rid of a few, I found that they had never stopped taking money out for the 2011.

Back in the beginning XM was great and didn't cost that much. I like it so much that I bought the lifetime subscription for $500.00. As time went on, I upgrade my receiver and had to get XM to turn it on. They told me that I was only allowed to change out my receiver 2 more times then I would lose my subscription. That made no sense to me at all, kind of a "got you" clause. Rip off clause more accurate.

Billing practices are predatory, low intro price that is difficult to cancel, resulting in 4-times higher bill for renewal. I tried canceling by phone, and they had too much traffic to answer. 1 week advanced of renew date. Same day, 1 week advanced of renew date I used their online email system to request cancellation and I received confirmation via email it will be canceled. They did not cancel and are not billing me for service, 4x higher priced. Predatory Billing Practice!!

The experience is so difficult to try and cancel with SiriusXM. You cannot do it online, and you may be on the phone for hours on end. This despite asking them for a one time fee, which they lied about.

I recently traded in my old car. I notified Sirius of this and canceled the old car. They tried to get the new car signed up, but price increased. I canceled everything. Just saw they auto-charged my account.

I have noticed that lately the Howard Stern Show is very political. Every time the show is on Howard and Robin bash our President. This is not a political show! They even had Jimmy Kimmel on yesterday and he had the mic and said “Our country has been run for the past 3 years by an imbecile.” Very disappointing. After many years of being a Sirius XM customer find myself wanting to stop my subscription because of the bashing of our President. Howard offers that he’s rating for our President after bashing him and expects this to make it all better. When anyone calls he argues that he is very conservative and has voted for Republicans in the past. This is Disgraceful and exactly the kind of words if anyone else used he would call them out as a phony. This show shouldn’t be a condiment for political bias!!

We have been long time subscribers of Sirius XM. Last year I noted a debit of over $200 taken from my bank account. I told my husband to call and cancel the subscription. There is no way we were going to pay that amount of money. They convinced him to pay up front for a year and gave him a discounted rate. Sadly, my husband fell for this. This morning I woke up and checked my bank account. There was a pending debit card purchase for $443.29 from these thieves. They sent no email or anything by regular mail. We certainly would not approve this outrageous amount. My husband called and of course they have weekends off, they might want to start keeping their phone lines open because if this is how they treat customers those phone lines must be very busy from angry customers.

We have had Sirius XM for two years. We enjoy the fact that we can listen to our favorite style of music, uninterrupted, while on a long trip. Our subscription is up for renewal and we noticed an increase in our bill, so took the time to check their numbers. We live in a county of Florida with 8.5% sales tax. Sirius has been charging us 14%! When we called them, we get someone who just spouts "We charge the tax rate for your area". After talking to three people (two of them supervisors), we got, "There is no way for us to change the amount being charged". We are *not* renewing our Sirius subscription, and are composing an email to the Florida Attorney General's office.

SiriusXM sends me disconnection notices every month stating that I have not paid my bill. I can see in my billing history that I have paid on time every quarter since 2006. They send me an email that provides a link to pay my "past due amount" of $120. The email is coming directly from SiriusXM and I have confirmed that the link to pay is also on the secured website https://care.siriusxm.com/makeccpaymentlogin. This is a scam they are running on their own customers and it must stop! I will be ending my subscription if I get another bogus notice.

HORRIBLE business practices.

I paid for a year and forgot to cancel at the end (my fault). I noticed the new recurring charge of about $22 and went on their chat to try and cancel. I have been on with them for over 15 minutes and they just continue to offer me new deals. They will not cancel. I suppose they will eventually, but I have begged and threatened (to write reviews) and the chat person "Norman", will still only send me offers. I registered and wrote this review all while attempting to cancel and "Norman" is still just sending me offers!

Bought a car and had 3 months free. I was enjoying the Sirius so decided to call and get a renewal. Called Feb 24, gave me a deal $79.95 all in for the year. So I chose to renew. Gave a prepaid credit card over the phone on Feb 24, recieved a call March 2 stating I have an outstanding balance. I called back and they claim there is no record. So needless to say the prepaid Visa has done an investigation and lo and behold one of Sirius's employees took the prepaid card number and decided to buy his own stuff.

I have had SiriusXM radio for nine years or so and it seems every year if I don’t check my automatic subscription renewal kicks in and I continually get overcharged. And I finally cancel my subscription before deployment last July but continue to get charge for five additional months until finally I had to put a stop payment on my credit card.

I bought a new car. Needed to change my subscription to my new vehicle. I got an email that I could switch it online but when I tried the link froze, so now I have to call. I call, hold for not even one minute and am connected to a gentleman named John ** (or something very similar). I explain to him what I'm trying to do and he's I believe explaining to me how it's going to work with my current subscription and my free 6 month subscription but not very well. After several minutes of him repeating the same thing I asked to talk to someone else telling him I don't think he understands my question. He then tells me, "** you" and does not transfer me.

After charging our debit card $363 for a one year subscription for one vehicle without any notice, we called to negotiate a better deal.... We were told if we signed up both vehicles, it would be $120 for the year. When we went to complete the transaction, they changed it to $120 for each vehicle for a total of $240 plus taxes and fees! BUYER BEWARE OF THEIR DECEPTIVE TACTICS!

My wife's Hyundai came equipped with a Radio that could receive XM radio. As a promotion for buying the car, we received a six month "FREE" subscription. We enjoyed listening to our favorite channels that were relatively free of commercial interruptions. When the free promotional period expired, we signed up for another 6 months of the service. Now, we have made our decision to sell the car, we will no longer require the service. I attempted to go online and cancel in the same fashion I had used to activate my subscription. Nowhere on the site was a method of cancellation that did NOT require a phone call.

In these times when we can easily connect our phones to our cars and listen to an assortment of music and other choices it is beyond me why Sirius XM still charges these outrageous rates. I had a subscription which I canceled today after 5 years because I am sick of having to call them every 5 months to renegotiate my rate and it is only when I threaten to cancel that they offer to do better. Today I asked them to not automatically renew my subscription but to email me when it was about to expire and let me decide if I want to renew or not. Their response was they would have to cancel me unless I agreed to be automatically renewed. In my humble opinion what they offer in comparison to what I can get by simply connecting to my phone is not worth it.

If one can opt for automatic renewal online, you should be able to cancel that same feature online. I subscribe to many services through online registrations, this is the only company in which you can only cancel your online automatic payment feature by making a phone. Very questionable practice!

I was already a customer of SiriusXM for my car. I was called by SirusXM and offered a portable radio for $20 which was apparently worth much more. So I agreed to buy the radio in case I need it one day, but had no intention to activate it. I discovered much later that they started charging my credit card $20 per month. They actually set up a new account and started charging the card I used to buy the radio without my consent. They are so desperate to keep up their stock price by adding new subscriptions they will do anything. If you say "yes" to anything they will start charging you monthly even if you are saying "yes" to something else. Beware, they are not ethical people who can be trusted.

Twelve months ago my car was new, I am a first time member of Sirius. I've used it in friends and rental cars and always thought it was great. I still do. Finances are not what they once were and when my 12 month promo plan ended I was going to change my service plan. I was concerned because I was pretty sure they had an auto-renew on my credit card; THAT was my mistake, I try and avoid those things. I'm a pretty busy guy and didn't really want to deal with this on the phone. Although this will far from break me, while considering free vs $100.00+ a year I wanted to cancel for a few weeks to see if I really missed it. On their website it was not easy finding cancel my service. Not surprised at that.

My yearly cost went from about $135 per year for the last two years to $301 this year. I can understand a slight increase as every company has increasing costs but this is incredibly excessive. The excuse they give is that I was given special promotional rates over the past two years and now those are over and I'm back to my regular price. I have never paid $300/year for this service and the $135 from the last two years was an increase over the previous 8-10 years I have been a customer. Thankfully, I did not commit to automatic renewal in the past because I was concerned something like this may happen. This is an outright attempt to dishonestly take advantage of their customers. The management at SiriusXM should be ashamed of themselves.

I used to enjoy XM radio and had subscriptions in 3 cars. They raised the rates so I cut down to 2 cars (and had to call several times because they kept fraudulently adding the 3rd radio back on). Now they stabbed me in the back by doubling my rate without any notice whatsoever. I have recently found Echo Auto with which you can listen to thousands of stations for free, so why would I pay $58/month for something vastly inferior. Took an hour to cancel the service and and will not ever be back to this rip off. They even have the gall to have commercials while charging you for the service. Goodbye SiriusXM and Good Riddance.

Beware of Sirius XM billing scam! My husband was a customer for 14 years and paid them over $4000. We haven't listened to this radio for months and I saw two separate charges on our two separate credit cards. One of them didn't show up on billing statement. When I called to cancel the service, I was told the charge was a MONTHLY membership fee in the amount of $22, that's besides his $28 monthly service charge. HORRIBLE! Absolutely disgusting scam. I hope we're done with them for good!

I received a threatening phone call from a collection agency saying I owed $52.12 for a previous subscription in the year 2018/2019 in January 2020. I did not give them updated credit card info after paying in full for the prior 2018/2019 year 2 car account for May 2018 thru May 2019. I tried during that subscription year to add a 3rd car, after having a new radio with XM capable feature installed. The radio would play the xm channel #1 and the music and words could be heard. After 3 or 4 calls to support to get this radio activated without success, I gave up. Money spent on new radio was wasted. It turns out Sirius placed a charge on my account for the 3rd radio without ever being able to activate it. They sent that charge to collections in July 2019 without an invoice, statement, or call about the charge.

I went to renew my Sirius XM radios, I have 4. They promised me an Amazon Echo Dot for each radio if I upgraded to the All Access subscription. I did, they only sent 1. Said only 1 per mailing address.

The ONLY reason I am giving them one star is because I have to give them a rating. I would really like to rate them ZERO STARS!!!! I tried cancelling my account this morning. I have the basic package, $15 a month. When I called, it took almost 20 minutes to get through to a real human. Once I got through, I asked to cancel my service and they told me that because there was a balance on my account, they could not cancel it. I told them there was no balance on my account because I was looking at my bank statement showing that this month's payment had been deducted. Once I told him this, he accused me of LYING about paying my bill!! When I asked to speak to a manager I was told that managers only speak to those who have a valid reason.

Because of a problem having my credit card marked as lost or stolen, because the new one sent did not show up. that is registered to my account is null and void to anyone trying to use it. So used a $75 gift card to pay a $55 renewal for 6 months. So guess what?? They have the $75 showing as deposited into my account but refuse to pay the owed amount because there is no usable credit card information that they can charge anything to, which they should not have to do. All service was supposed to be cancelled yesterday. Will have to wait and see if that has happened the next time in my car. Have started onto them on their Facebook page and boy they sure do not like any of this information going out on social media, which is exactly what it does. THE BATTLE CONTINUES.

My experience is like many other reviewers on here. It's almost impossible, and frustrating as hell. And ensures that I won't be going back (READ THAT CEO and Customer Service). I have been a customer with an account that had multiple radios (3 at one time) for 14+ years. Since I travel 100%, and pay almost $500/year, I decided to cancel. The price has continued to go up every year, the service options has decreased in recent years and my use has declined significantly. All reasonable reasons.... And oh yeah, MY DECISION. So when I called in because you can do EVERYTHING online BUT CANCEL, I expected to have to decline counter offers... So I settled in.

I was told if I gave Sirius Radio another try, the Sirius Radio will give me 6 months free and after the 6 months, I will get a bill for $38 for the next 6 months. Well, thee are hassling me through Email for Payment for the 1st 6 months that is supposed to be free.

I received an email that my subscription was going to run out, and it would be automatically renewed for a whopping $297. First off, there's no way to cancel online... They make it impossible to do that - and it's for a reason. They want to get you on the phone to 'talk you out' of canceling. The guy I spoke with kept offering lower prices... OK, then why not offer low prices ALL ALONG? That in and of itself is manipulative. He kept insisting I listen to his promotions. I finally snapped at the guy (which I don't like to do) and he said he would go ahead and cancel it.

I have been a customer of Sirius for 15 years. I have a lifetime subscription and have 5 separate radios that have regular monthly service. I got a new car and I am told that to get the same service I have had for 15 years I now have to UPGRADE my service and that it will only be good for 42 months. Then I would have to UPGRADE AGAIN. They never should have let the merger go through. Now they have the corner of the satellite radio market and are screwing people every chance they get. I am being told that because my car has an XM radio and not a Sirius radio that I can no longer get the same services I have had for 15 years without paying $204.44. SHAME on you Sirius XM. It should be irrelevant to what kind of car I buy and the best part is I was told to go to the junk yard and find a car like mine that has a Sirius radio in it and put it in my new car..

I get an email saying my credit card is being charged $18.63 in 9 days. I called to ask why. They say that my subscription is expiring and offer me a new price starting today. I say why not just start it after the 9 days. They say that I just cancelled it! I said that I was cancelling the “renewal” in 9 days. The girl did not understand English and that I have to accept their offer basically. Since I wasn’t going to accept it at that exact moment, they will refund my credit card the amount of $1.77 for the next 9 days! What kind of sales tactic is this? She offered me a “layaway” plan. I asked her what this was exactly. (Now I bought clothes on “layaway” when I was in college and the store would hold them until I could pay them off, but this was confusing to me because this is a subscription to a radio service.) She had a very thick foreign accent with broken English and I asked her to explain her version of “layaway”. She had no clue!

I've been a XM subscriber for 16 years. 2 years ago Sluggo/DJ Lithium and First Wave hacked into my phone line and spies on me 24/7. I have contacted XM regarding this several times. They did nothing. I have contacted several of his DJs coworkers. They've done nothing about it. Kat Corbett has been informed of his actions and totally doesn't care. She has a serous codependent denial who problem and refuses to face the matter or look into it. This has caused me extreme stress. I've had to turn my phone off so many times I can't count. I don't pay for XM to be stalked and spied on. Think twice about subscribing to XM or supporting this invasion of privacy.

Cancellation is a nightmare. Doesn't matter what 800/888 number you call you will be referred to a different Telephone or transferred to the cancellation dept where you'll be on hold forever. I called one of the 800 numbers and had my personal information verified and then transferred to cancellation. I spent over 60 minutes waiting for someone to answer which no ever did answer. I tried using the chat program but was told I wasn't in the system and the person I'm chatting with couldn't cancel my subscription.

I swapped out the head unit in my car with a new one, and that requires me to call Sirius/XM to swap the radio ID on my account. I called the number that popped up on the radio itself, and spent about 5 minutes talking to an agent who then told me that he couldn't help me because my new radio comes with 3 free months of service, so I had to call another number, which - bonus - was closed right now. What? So because I get 3 free months of service, I have to...go without service until a different department that isn't open right now can talk to me? So I call that number the next day and hey, guess what, 22 minute hold time. Fun. Yo, Sirius, why not have the number that's set up for setting up new radios be able to...set up new radios?

I received an email that my card was expired and I needed to update billing. I clicked the link and made the payment. I was then provided with someone else's name and email on the screen. When I called SiriusXM, I was asked what vehicles I owned. I asked what vehicles they have connected to my credit card. The agent listed two vehicles that are not mine and transferred me to billing. I was stuck on hold for 37 minutes. I was then hung up on and had to call again to wait on hold forever.

I don’t even want to give them one star! I have been trying to reach someone all day to cancel my service since they decided to charge me $20 for my account when it should only be the $5.99 on. And finally a lady answered but then transferred me and now I can’t get ahold of anybody else. Get someone who speaks English and does their job. Seriously. I sell cars for a living and will make sure nobody purchases your service.

I bought a lifetime membership in 2007. I recently purchased a new vehicle and when I went to transfer the account to the new vehicle I was all of a sudden told I had run out of transfers. I was never told in the first place that there was a limit. Super pissed off. I should have been told in 2007 that there was a limit.

Today I canceled my subscription but not easily. I called one number printed on my credit card bill. Was on hold for over 30 minutes. Went to web-page, can't cancel there. It gave me another number. Called it. On hold over 20 minutes simultaneous with the first call. Used the online chat, can't cancel there, they gave a 3rd number to call on hold with them 20+ minutes. Supervisor from chat finally canceled my subscription. 23 minutes now on 3rd number. Is this customer service?

I usually don't like to write bad reviews for a company but the level of customer service is horrible! I've called twice to cancel my service and was on hold for over 30 minutes both times. I had to hang up after the first call and being on hold for over 30 minutes to pick up my kid from daycare. I immediately call back to cancel the service and I've been on hold for over 30 minutes again. This is ridiculous! I understand folks don't desire to deal with cancellation calls to lose revenue but this is ridiculous! I never desire to use this service again. If I could give a quarter of a star, I most definitely would for your customer service.

Have you ever tried to cancel SiriusXM? It is a nightmare. They won't let you cancel online. You have to call a phone number. When I called today, they said there was a 32 minute wait. They offered to call back. I selected that option. I put off grilling hamburgers for almost 90 minutes as I didn't want them to call back and interrupt our lunch. Sure enough, five minutes after I put the hamburgers on the grill, they call. In between I answered a couple telemarketer calls I wouldn't have answered, if I hadn't been waiting on them to call me.

Spent over 40 minutes on the phone being put on hold and passed back and forth while having to re-explain why I was calling. Getting someone who speaks without a heavy accent is impossible. I ended up hanging up up out of pure frustration. Of course a manager was unavailable to speak with me.

Be warned. I renewed with a "special offer" for one year and was baited to receive a "Free Echo Dot". No provision or code for the "free" Dot during check out. I've called multiple times over 2 days only to be repeatedly disconnected or sent to the wrong department. It seems to be their tactic to transfer you and place you on hold? Once the offered a callback service but never again. This AM after several tries, I seemingly got the to "right department". She had to re-read the entire contract (which I'd already paid online) and then was to send an email with a link for Amazon. Nearing the end of the call, I asked if she's sent the link, thinking I could open it while she was on the phone and check. She said "yes" and then the call disconnected. And as anticipated, no email, no code. Their customer service is deceptive and fraudulent. They should be investigated.

I was told flat out by 3 different customer service agents that their program with Rakuten is a scam. They were rude. Told me they understood. All I asked was for an order number and they told me order numbers don't exist at 40 minutes

First thing is that the people are very rude and you can't understand them. Never give them a credit card. They auto renew your membership when asked not to. I pay $30.00 for six months. When they auto renew it goes to $199.00. What a joke. I have to fight every six months to get it straightened out. Bad customer service. Very shady. XM was great, till they got bought out by Sirius.

I purchased a membership as a gift for Christmas as a renewal on my existing car. It worked perfectly fine and now doesn't work at all. Tried calling customer service and the number on their Canadian website doesn't work or leads to a loop of US agents (they have one number for both Canada and US and it's a roll of the dice whether you get a Canadian or US agent). I spent three hours trying to get assistance with getting Sirius up and running, however I quickly learned that I could only get US agents and they are unable to serve any Canadian customers. They cannot even transfer you to a Canadian agent, they just apologize and hang up.

Sirius kept harassing me to pay my son's account for a one month charge. This was on a car that was totaled long before and was supposed to be cancelled before it automatically renewed at the end of the prepaid period- which extended well after the time that his car was destroyed in a hit and run.

We received a flyer in the mail that said get a year for 4.99 per month plus a free echo dot. Subscribe online or call today. We went online, set it up. It gave no option for the free echo dot so we called, they said "oh, you should have called us for that. We can't give you the free echo dot." No where on the flyer does it say you must call to get the echo dot. The customer service agent just argued and basically said too bad so sad and if you try to cancel in the next 6 months we will charge you $50. What a scam and complete false advertisement. Not to mention seriously sub par customer service. Would never recommend this, and I will post this awful experience everywhere and place a beware of false advertising message with it.

Sirius has the worst customer service Ever! My husband called to cancel and he was lead down a path of insanity. The price kept getting lower and lower but he didn’t want it. He was so tired of the incredible pushy salesman that could not speak good English to save his own life, that he agreed to keep it for another month for free. I’m curious as to how much our next bill is?

I bought a new car and called to transfer my service. Should have been easy but they tried to charge me $99 for a year instead of $30 for 6 months like I already had. When they asked if I agreed to this I said "NO" which seemed to be a surprise. I like this service very much but I don't like it enough to pay $99. I don't care if I cancel if they try to charge more than I agreed to in the beginning. It looks like you can get a deal if you don't care if you have it or not. This company is so sleazy!!!

When I purchased my car I was given 5 years of travel link. Yet when I renewed my radio subscription they cancelled my travel link and told me that I had to pay additional to keep my free service. I’m pretty sure it’s not free if I have to pay for it. I worked with John employee ID **, he said there was nothing he could do about it that I had to pay more to get my free services back out hang up. I hung up. There is complete BS.

When we received a bill for nearly $600 we called their customer service located in the Philippines. After over an hour on the phone we finally decided to cancel the whole service. They bill you in advance and renew your subscription without asking. “Get Sirius!”

Paid over $220 year for full service, including streaming. Got a new rig and half the channels were gone. They told me my new radio could not get streaming...OK. I asked how much my bill would drop since I no longer will be getting all the stations. Was told the bill remains the same. What a joke.

Tried Sirius when I purchased a new car that had it available. Will say it was nice to be able to have something to listen to the few times I traveled. But I really didn't use more than a couple stations. When my lower cost trial period was coming up, and saw they were going to charge me $250 for the next year, I decided it wasn't worth it to me to continue. I called well before the expiration date and made very clear I wanted to cancel service, even after they offered me MUCH lower price to continue. I plain did NOT want to continue with them at all and made it VERY clear. The person I talked to said they would remove my payment method and I would receive a bill in the mail if I decided to continue. They made it sound like if I didn't pay, the service would just be cut.

My wife recently got a new car that came with Sirius XM. The trial is running out soon and we got sent a letter to renew if we wanted. We decided not to and disposed of the letter. Over the last three says I have gotten six calls with no voicemails. I pick it up tonight tired of the random calls and "Flo" from sirius xm introduces herself. Spam calling someone and not leaving a message, calling anytime from in the morning and evening. I will never do business with sirius again.

I called to cancel my SiriusXM service. The customer service rep offered me 6 months for $30. I told her I don't listen to the service and that I wanted to cancel. She canceled my service and then billed me $28 for the previous month. After receiving the bill I called back to discuss the bass-ackward idea of paying the same amount either way. It gets better... They charged me $5 on top of the $28 for "late fees" BEFORE I even received the bill! I will NEVER subscribe to SiriusXM again (new vehicle or otherwise) regardless of the "free" trial services. Lost customer for LIFE. They can go to **!!

I activated a evaluation period. After several hours trying to get working found radio was faulty. Getting radio repaired which may take a several of months due to availability of part and timing for report. I asked to extend evaluation period so I could truly evaluate the service prior to committing to the service. They refuse to assist with it and just point me to some other source. They do not care about me as a customer and the problems with the service.

I wanted to cancel my service and I had just received a letter from Sirius (Ian Gordon, Senior VP) who advises in his letter to call 844 324 2149 to cancel. I called that number and waited on hold for some minutes. The person who took my call was not fluent in English. She transferred the call to someone who was also not fluent in English. We learned that the number provided by Mr. Gordon was incorrect. We called 877 438 9677. The call quality was poor and there was a lot background noise. After a number of questions about our account and why we wanted to cancel we believe we have completed the task. In my opinion Mr. Gordon or other customer service representative needs to play a customer role and call Sirius themselves to see what actual customers are experiencing.

Even if you have the same service, you can't get Howard Stern because XM has different radios than Sirius? What a crock of bull. This company should be ashamed of themselves. When I signed up for this service I was told I could get the same package as I have on my other car for the same price. Now they say I have to upgrade $20.00/month. Go take a flying leap you thieves.

We have enjoyed Sirius but service is unreliable at best. Goes in and out. Recently our initial period ended and the cost from from $14.54 to over $32 a month. Since we were unhappy with the service, we attempted to cancel. Wow. No way to cancel online, you have to call to do this. We were disconnected twice and finally on the the third call to cancel put us on wait. It is been of 40 minutes this is just a crappy attempt to make you give up. I am going to call the credit card company and attempt to block the charge next month. I will attempt to send an email but sure will not make a difference. Be very aware. This is a terrible service. I highly recommend to stay away from them.

They refuse to cancel subscriptions, they give you the run-around or they try and give you discounts for you not to cancel, there is no cancel option on the website, you have to call and talk to customer service, it takes hours to get in touch with the customer service reps, a few times the reps have even came back and claimed that there was static on their end of their call and would hang up on you. They do not like to cancel your subscription, I am still being charged after I try to cancel my subscription three times, this is not good customer service at all, continuously being charged for something you're trying to cancel is fraud and robbery to me.

I purchased a home LifeTime membership from Sirius in 2006, along with a Sirius home radio. Three months ago the radio finally quit working. I contacted Sirius to find out what type of radio I needed to purchase. They informed my I no longer had a LifeTime membership because I had not used the membership in over 8 years. I explained to them I just used it three months ago and provided them the old radio number. I spoke to the representative explaining I had used it recently. After being on hold for about 20 minutes he came back on and informed me he spoke to his supervisor and it was all worked out and a representative would be calling me within 24 hours. No one ever called.

I bought a new car. Accepted the trial period. Extended it once because I was travelling and it was nice to have. When I quit traveling I cancelled. I had to call 4 times to speak to a person. I tried the "we'll call you back in 8 minutes." It took 4 HOURS for them to call. I got a cancellation number as well as a refund amount for unused portion. The agent never entered the information and never cancelled my signal. I saw on my credit card bill that I was being billed again and never got my refund. When I called again they said it had never been done. This is all very frustrating! I will never fall for the intro period again!

I had Sirius radio for over 10yrs, it provided years of entertainment for my family. Recently I was laid off from work and my subscription was close to expiring. I received an email letting me know it would automatically renew on 12/27/2019, the amount and card used. On 12/10/2019 there was a deduction from my account for Sirius but not for the whole amount. When I checked the account status it stated another withdrawal would happen on 12/27/2019. I had to call to cancel the subscription since it isn't something you can do online. The first number I was on hold for 15 minutes, the woman who answered stated she couldn't cancel. It was another department. She couldn't transfer me and she gave me another number to call.

I asked Sirius to delete my credit card information and to send a notification when my subscription was going to be up. 3 months later, my credit card has a charge on it from Sirius. I call asking for an explanation as to why my information was still on file after I asked for it to be removed. The representative became angry and started to yell at me on the phone. I asked to speak with a supervisor and they passed me onto another representative. After another back and forth with this representative, again beginning to yell at me I finally get a supervisor. The supervisor had no explanation as to why my information was kept after I asked for it to be removed. The supervisor also had no explanation or apology for their representatives getting angry and yelling at me. Extremely poor customer service and unwilling to help or follow requests.

I thought my SiriusXM subscription would cancel if I didn’t provide new payment info, but the "Please update your payment" message they sent said "a balance will continue to accrue until you cancel." But of course you can’t cancel online so I called and kept being told I had the wrong department, try this number instead, a different number each time. The last number I tried, I was on hold for over TWO HOURS trying to reach a live person.

I purchased a new Ford with Sync3 Navigation in 2017. It came with a 5 year subscription to Sirius Traffic. I bought a subscription to Sirius radio at the end of the 6 month trial, and cancelled that subscription at the end of the special pricing period in December of 2018. Cancelling the radio subscription also killed the traffic service. Today, after 45 minutes on the phone with 4 different people at Sirius I still don't have traffic service and was told the only solution was to talk to my Ford dealer unless I wanted to pay for a new Sirius subscription. Sirius had no desire to fulfill what I consider to be a commitment they made with purchasers of Ford vehicles.

I received a promotion in the mail that had my name, vehicle make/model and year I have owned for 8 years, offering a nice deal to return back to Sirius XM service. Which I had on my truck. I renewed online as told and paid for the service, only to find out that the company had two different radios listed on the vehicle VIN. They said the other radio didn't qualify, and that I would have to pay more for the service. This is unacceptable and is false advertising not to mention they said it would take a week for me to see a refund of my money.

I have had the subscription since August - $130 which they made me pay up front. Last week 8 of my preset channels stopped allowing me access. Even if I tried to tune to the channel, it would say Unauthorized. I have been on hold with XM Radio multiple times a day for the past 3 days. All they do is put you on hold, refresh your radio, and when that doesn't work, they send you to technical support. To get to technical support, I have had to hold for at least 20 minutes each time. Technical support tried to fix the problem by cancelling my subscription and then turning it back on - that did not work, I still could not access the channels.

I call in around 1:30PM, and I tell them I'm wanting to cancel because of the price. I've had the service for 3 years and I never pay the full price. I always haggle a little. So that's my plan. The wait was around 15 minutes and lady gives me the same prices as online. She tells me that I have to call back in 30 minutes to request to cancel. I've never heard that before but I get busy with work and end up calling back at 3:10PM. The system says the wait time is going to be around 10 minutes and asks me if I want to receive a call back and that if I do this I will NOT lose my place in line. I went ahead and selected call back. I finally receive a call back at 7:30PM. 4 hours and 20 minutes later. I had forgotten I had even called at this point.

11/27/19 called customer service bc my Sirius no longer had service (I had a month left on my contract). Rep tried to refresh and still didn't work. Told me he sent a text for me to try later in different location. I did, and still didn't work. Also said he would call back to verify it was was working, received no call. 12/12/19 called again to cancel service and get a refund on the months that I lost service. After waiting on hold for 20 minutes the rep said he would transfer me so I could cancel, but his transfer button didn't work and gave me another number to call to cancel. I have been on hold for another 20 minutes with terrible static. This company has very poor customer service and their product doesn't even work when you buy a contract. Steer clear, listen to FM radio....no hassle.

Had service for a year and a few months, with automatic payment on credit card annually. One day, my service just stopped without warning. I went to my account and it was not clear why it stopped as I had prepaid automatically. The chat service was SLOW and was not helpful and the phone customer service had a 22 minute wait time and then was not able to tell me why my service stopped but wanted to sell me a more expensive plan. This is a very underhanded sales technique. I had prepaid for the year and had about 10 months remaining. I had to ask to reactivate some of the parts of my previous account that worked just 48 hours prior to my call. HORRIBLE service!!

I called the number for SiriusXM this morning to cancel my subscription. I'm no longer commuting for work and therefore do not need the service. The operator said that it needed to be canceled by a "manager" and gave me another number to call. I hung up with him and called the number then sat on hold for 45 minutes before hanging up and calling the initial number again. Upon calling back I was finally able to get the service cancelled, but it was annoying and inconvenient to get the run around out of the gate.

The customer service department has become the absolute worst!!! I have had SiriusXM for about 18 years and have it in all 3 of my cars. I had to dial in 3 times trying to get an answer to a $263 charge on my credit card. They disconnected me twice when I asked to speak to an agent. Third try I at least got in the waiting line. I have been waiting now 11+ minutes but at least did not get automatically disconnected. 14 minutes now. Now 17 minutes. 17min 28seconds to get thru. Then I find out I have been moved from the lesser cost "Mostly Music" plan up to the middle priced "Select" plan which I was unaware of. There is a $75 difference in cost to me per year, per car of course. We used to call that "slamming" when the phone companies did it to us. WOW....Pandora here I come!!!! I just bet this review will never make it to the web posting reviews for Sirius. Dave ** in Florida

It’s 95% good and 5% aggravating. I like calm relaxing instrumental music. I’ve has Sirius and/or XM off and on since the service launched, and listen to channel 69 almost exclusively. Lately Sirius has been playing selections by a Maurice Larcange playing his version of classic tunes on what sounds like a 25 cent plastic bugle or “recorder”. This rankles me to the extent that I immediately switch to the FM or AM bands and forget to come back to Sirius for weeks at a time. I’m cancelling.

On Thanksgiving, I received an alert from my calendar that my Siriusxm subscription was going to renew in a few days. Since I do not listen to it very often, I decided to cancel it. I logged into my siriusxm account, and could not find any way of cancelling or deleting my payment method. I looked up how to cancel and it gave me a phone number to call. I called this number and I received a message that siriusxm phone lines were down and to call back in a few hours.

I bought a new car in August and called about a Sirius offer for a free trial. One thing I was very clear about with the rep I spoke with was that I did not want the trial to transfer over into an automatic subscription. I was so clear about it I had him repeat it back to me at least three times. However, as I may have guessed, I received a bill on the end of the trial period stating that I owed $265.00! When I phoned to cancel, I was told: 1) they could offer me a discounted rate; and 2) that if I wanted to cancel there would be a $40.00 fee. It was obviously a planned response, as was likely the initial ignoring of my first conversation with the initial agent who had promised me several times that I would not be billed for anything if I simply allowed the trial to lapse. Beware....with this service, it is all about getting you hooked in, then charging you for something, anything!

I just got scammed by SiriusXM. They gave me the pitch after my subscription was about to end...I said I don't listen to it really. Maybe one channel so cost wasn't worth it. They said they would extend the trial for a one time payment so I can test it out more since I really never paid mind to it. That ONE TIME payment to extend turned into a renewal thereafter (never agreed too) of a flex rate that will come out to be more money than the year subscription originally offered to me that I said was too much for what I would ever use! Never did I give permission to renew or charge me this crazy amount! After my one time payment no obligation trial extension! (Scam to just get my cc info.) They only had my card info for the one time payment for the 3 month trial extension. Scam scam. Of course the person I talked to said he can't cancel it and the people who can won't be back in office until Monday because of thanksgiving coming up.

Great channels. Boy, cancelling after your term expires is next to impossible. They will buy you in guilt and other offers before they will cancel. After they can't sell you anything, they then tell you that you owe $50. Fortunately, I pulled up the offer that had expired and had them read it back to me and show me where it said $50. I asked for a supervisor. The same story. They pressure you until you pay this fee that is not legitimate. When I had them read the terms to me, I informed them that they were being recorded and that this conversation would be on reviews as well as turned over to BBB.

This company has sucked me into their deceptive cypher for over 6 years. It's like I could never get away. Each time I called in to "remove" my credit card, they aggressively and in very manipulative ways offered a limited refund, and a new discounted way to stay. Mind you I wanted to leave. They lie. Sell you "one more package." You forget and next thing you know there are a year's worth of extremely high charges on your card statements before you notice it. Stay away. This company is capitalism at its worst. They give it a bad name. They take advantage of customers and will never give up your credit card.

We bought our Buick Verano brand new in 2016 and opted for the Sirius subscription following our initial 3 month free trial period. We were faithful subscribers since. Recently in 2019 we experienced some identity fraud and had to get new bank cards while recovering financially, Sirius XM somehow obtained our new card information without our knowledge or consent and charged our bank account resulting in overdraft fees and more financial hardship. Upon spending hours on the phone with Sirius XM customer service, explaining and re-explaining our situation, having to call our financial institution, then calling Sirius XM customer service back. Trying to get a temporary refund until we had funds available to cover our monthly subscription costs. Finally, A customer service rep came on the line and was able to issue us the refund, and worked us a promo deal for $15 for 6 months of service and even duplicated the same rate for the following bill.

Let's just say this in a nutshell. THEY JACKED UP MY ACCOUNT all because I called in to ask about a Family Discount. My husband and I have separate accounts and they consolidated them without our permission! I was on the phone 30 minutes to get nowhere! Suddenly I got an email that 'confirmed my request to consolidate'. NO! I then called to get my account separated back to where it was and they can't find my old account! I am livid! I had to start a new account as if I'd never been with SiriusXM and I've been with them since 2003. I spoke with a guy in the Philippines and could not understand every other word. Horrible experience.

Subscriber since 2015. Daily battle not to cancel because of way too many commercials on non music channels. Especially for a paid service. Plus, hosts are forced to read out cheesy commercials on top of the regular commercials. I like the content but it doesn’t seem fair.

Here is some information every SIRIUS subscriber needs to know: For online account management, there is NO OPTION to Opt-Out of Auto-Renewal. If you really want to cancel, it is a very tedious process of talking to many reps and phoning numbers where people do not answer, and they will automatically Auto-Renew you. BUT: If you call near the end of your one-year term, and tell them you want to cancel because it is too much money they may offer you a substantial discount to renew for another year.

They advertise as commercial free but some of the hosts talk way too much - my biggest complaint is the lady (No Names) on Sirius channel 8 who thinks it is really cool to talk halfway in to a song that is starting after rambling on for 3 or 4 minutes about senseless trivia that nobody cares about - she is very annoying and will be the reason I don't renew my subscription. I cringe every time I tune to channel 8 and hear her hosting the channel. Also they seem to have the same 15 or so songs they play over and over again, there are many more songs from the '80s than what they repeat every couple of hours and every day.

Had no problem until I received a new credit card with a different expiration date. I changed it on the data base a month prior to billing. Received an email stating payment failed. Called company agent changed back to new date and processed payment. Just had to do this again. Called again, agent changed again and told me again it will not happen again. This is the 4th time this has happened and the 4th time I have been told it will not happen again. Will somebody please have enough sense or caring to refer this issue to the technical department. I am tired of talking with scripted people that I can barely understand their English. SMH!

I have enjoyed Sirius radio in my car and home for many years. I have two home radios. I recently purchased a new car with trial period so contacted the customer service to update my account. The representative was helpful and I received confirmation on the contract we agreed on. I went out of town and returned to find both of my in house radios no longer streamed Sirius. I called and was transferred to a nice tech who tried to rectify the situation. The first customer rep seemed frustrated and kept telling me I hadn't signed up for in house service.

I’ve always hated dealing with this company, but I like the service, so I made my husband call. He requested to continue the exact package I had, which included Howard Stern. They quoted a price and he accepted. Two days later, I lost Howard Stern. I used live chat to inquire. I was told that I didn’t have the package that included Howard Stern. I explained that we requested that package and agreed to a price for it. They replied that I would have to pay $50 more. We went back and forth for a while, but they just kept asking for $50 more. So, I canceled the whole thing. Nobody cared. Never again. I love Howard, but they don’t get to bait and switch me.

I purchased an additional plan for my girlfriend at $60 for 6 months and she said she can get it herself as a new subscriber for $60 for 12 months. As a subscriber already, why did they not offer me this. Also, it's been two days since I subscribed her and her Sirius is still not working. I hope this company FOLDS - it's that **. It will force me to stream Radio Canada for free to my car. I hate this company and from the other reviews it seems many others do too. Stephane **

Didn't realize how terrible of a service is provided. The website looks like a children's happy meal game and has zero functionality. I used a trial membership which is not easy to cancel. Had to call during business hours, listen for automated replies, give tons of personal information, and wait 10 minutes for the representative to give long-winded, braindead replies. 0/10 do not recommend, obviously making people jump through hoops because the service is pointless and they never developed a new business strategy.

Difficult to understand and very confusing information. They never follow up on requests. Even this form is certainly NOT user friendly. I wish there were other companies offering the same service! Awful service.

The only way to cancel your subscription is to call. The call goes to another country, sounds like the Philippines. The person on the phone was professional, but very difficult to understand. He kept trying to negotiate with me for a better price and placing me on hold. If you have a good product, you wouldn't be so afraid of cancellations and make it so difficult for your consumers to cancel! Consumers should be able to cancel online.

Like so many companies these days, they will only give deals to new customers. I had to call to cancel and then they offered me about half what a new customer gets. Make them send you an invoice, NEVER give these people your credit card because of they overcharge you!

I subscribed to XM radio and paid for two years in advance. I found out a few days ago that my favorite station, which is enLighten, has been pulled for Christmas music. I love Christmas music, but not at the expense of my favorite station. I will be pulling the plug on XM for a refund!

I will tell you a horror story about XM. I was a subscriber for years but when I quit driving I cancelled my subscription. After about 6 wks they offered me the service for both my xm radios for $84 for the year. I accepted, but still wasn't using it enough to justify keeping the service beyond the year. Two months before my contract was to expire I called and told them I did not want to renew the contract after it expired... Within 48 hrs my radios quit working and 6 months later I got a bill for $180 dollars. I called and I explained with no luck, They even sent the bill to the collection agency and I got it taken care of without paying.

My car came with a free subscription to SiriusXM and when it ran out I took advantage of a special offer to renew online for a year. When the year was over they charged my credit card $232.94 without an email or heads up of any kind that they were doing so. I get all kinds of advertising emailed from Sirius but nothing about my renewal. Upon seeing this charge on my CC statement I called Sirius and talked to many very nice Indian people, all of whom were very sorry but could only offer a reduced subscription rate. It was like pulling teeth to finally cancel my subscription and they still hit me for a month at $19.73 (it hadn't even been a full month). Sirius is a pretty shady business. They did offer another year at $70 but I didn't want to go through this again.

I called SiriusXM this morning to open an account and start service for my home. The woman "Mary" was so difficult to understand due to accent. I requested another representative. She ignored my request. I asked her to please slow down which she did. We covered the service I was going to get, the monthly cost and return options since I was not certain the radio would work where I lived. She assured me I would only be charged for shipping the radio, the activation fee would be delayed for 30 days to insure the product would work and the monthly plan would be $10.99. She assured me if the radio didn't work I could return it with no additional charges. My credit card was soon charged for over $43.00.

I have been a fanatic user satellite radio since 2003, when I bought my first portable radio. I have never not had satellite radio since, and listen many hours a day. The one downside of dealing with SXM is they outsource their call center to some third world country, you can't understand what they're saying and can't get them to understand you. As of this morning I had 7 satellite radios on my account. I recently added my airplane to my subscriptions. When I called to add it the customer service rep (an aviation "specialist" named "John") added 3 other airplanes to my account, none of them mine. I called and spoke to someone who got my plane added, but couldn't remove the other 3 because the first guy I spoke to had messed up so badly they didn't know who actually owned the other radios and didn't want to turn someone else's radio off.

I will never use this service again just because of the forceful sales tactics. This experience has taught me never to have a service that you can order online but not cancel online. Tried to force me to keep service after telling the woman 9 times that I would never use them again.This company needs to be SHUT DOWN.

When we signed up for XM back in the 90s we loved XM. There were no commercials and NO DJ chatter. If we wanted to listen to a music station, that is what we got. If we had wanted talk radio there was plenty to choose. Fast forward XM took over and now for example if one chooses to listen to the decade's channel 6, one is bombarded with DJ chatter, same in the '70s. Yak Yak Yak. Now the '50s channel has guest DJs when all most want is to listen to music. DJ chatter is annoying and to me just as annoying as commercials. Please give a choice for those who like the history and don't mind chatter great but for those of us who want to listen to music please give us that choice.

In a time where it seems like you can't find good polite customer service Sirius restored my faith in humanity and kindness.. My husband's is a truck driver and Sirius provides a lot of companionship for him while he's gone, he is the sole provider for our family and we can't afford for him to take time off, recently I had surgery and he had to take time off for it, well his radio got shut off during this time. When I called them I was hoping to get a cheaper subscription so I could turn his radio back on as soon as possible. I told the gentleman the circumstances and he seemed to genuinely care, we ended up getting 6 mo of service for less than 40 bucks and he turned it back on without payment and gave me two weeks to pay. Thank you so much. It really meant a lot to me...

When I bought my car in 2013 I got a six months free subscription. When that ended I called to renew and was able to talk them down to a lower price. Every year I would call and ask for a lower price. When my year was up my service would cancel in my car and then I knew to call. This last renewal I called and they gave me the lowest price they could offer and I agreed. I paid the entire year upfront like I always do, however this time they saved my credit card on file and apparently signed me up for a promotion deal and have been charging my credit card every month without my knowledge. I should’ve paid more attention to my statements.

Lots of commercials. Hit every channel get nothing but commercials all at once every channel I guess to force you to hear it all. Resent that. When you want to cancel they continue the scam as long as possible. Have canceled online and on the phone twice but they pretend I never called. Keep sending emails telling me to contact them. Not happening. Tape record your cancellation calls and cancel the card they collect off if you do not want to be scammed anymore.

I decided to cancel my subscription for a number of reasons, but was convinced to do so when I realized that the only way to get out was to call a 1-800 number. This is a very shady practice designed to minimize the likelihood of people canceling, under the veil of attempting to keep customers or better understand their cancellation reasons. Both of these pseudo goals could be accomplished in an online interface. As expected, I had to face a barrage of questions regarding my cancellation (to which I provided no details, and insisted in having then simply cancel it). This went on for quite some time, and I am amazed at how a simple cancellation request was not able to be performed as requested. I will not be doing business with this company again.

Worst customer service that I have ever experienced and I used to have Time Warner! Good luck canceling! If you want to cancel, “you will,” don’t choose that option in the opening automation! You will wait and wait and... I guess they want you to give up! Choose something like "new service or upgrade" instant service on that! Good luck though, they will probably just give you a different number to call with an answer by a voicemail! Make sure you’re on their hours or just report your credit card “lost or stolen!” To your creditor. It is sadly the best option. L. Piper in Myrtle Beach, SC saying FU -SXM

Apparently the ONLY way to cancel your account is to call. 2.5 hours in and I have yet to speak to a human being! I suppose their new strategy to keep customers is to make the hold time SO long you give up trying to cancel. No matter what they offer me, I'll never sign up again! Oh, and the hold music is the same little ditty the whole time! It gets really static-y every time it starts over. Not a great advertisement for their services! This should be illegal!

We have been charged for almost a year now for the XM Radio Service on a vehicle we don’t even own anymore. We called in November of 2018 to switch the service to a new vehicle. They apparently didn’t switch it...they just ADDED A SECOND VEHICLE instead! They tried to offer me a two month refund...ummmm... No, how about you go back and listen to the call from November last year and refund the full amount. This isn’t the first time they’ve made errors like this on our account. If my husband wasn’t so obsessed with the XM radio network, I’ll cancel services just because of how unprofessional they are. These people are crooks!

I renewed my lease with Lexus and there was a complimentary 6-months free Sirius XM radio service. It was OK till one late afternoon when I was driving back home it just got disconnected. I tried to switch it back on but had literally no time to do that till April. In April I called and asked for the service to be put back on and asked why it has been discontinued but they still kept taking my money. The guy apologized and said he will give me another 5 months complimentary service. And everything would have been fine except that after spending an hour on the phone with him he did not put the service back up. Again I did not bother because I was not so crazy about the radio in my car. UNTIL... today! When my credit card was charged! I got really mad! Not only did they NOT give me the service, they started charging me for not giving it!!! This company is crooks!!

I received a promotion in the mail. I stated I would start service if they would apply the same promotion to my other vehicle (currently activated on xm.) They agreed, so I agreed. This is when the fast talking started. They stated that as part of my promotion, I could get streaming included. The new service was activated but then they had to send me to another department to handle the existing radio. I was transferred. The previous customer service rep who did the promising didn't bother to stay on the phone after the transfer. I had to explain to the new customer service rep why I was transferred to the customer service rep. I thought I had explained it, but apparently not. I did not get the streaming on the existing account.

I had the service for 2 months (special rate for 6 months). They turned off the streaming. After contacting customer service (in the Philippines), I was informed my package doesn't include streaming. Therefore, they tried to get another $13.00 a month for streaming. Tried to cancel and I got the run around via the Philippines, bad communication skills due to heavy accent.

They are the only company I have on autopay that doesn't send me an email when my renewal is coming up. I asked them to do this but all they say is it auto renews until you call to cancel. I would like to be reminded that my renewal is coming up in case I want to make changes or cancel. Their customer service is an absolute joke, so I will be calling to cancel. Ridiculous.

This is my second car trying Sirius in and would be my second time canceling them. After signing up, they tried to get another $13.00 for streaming, well don't spend enough time in the car, so thought streaming was included. Called to cancel and got the run around via the Philippines, bad communication skills due to heavy accent, terrible how companies feel that they could rake in hard earned money and do not have the time to give power to customer service to correct issues. Car dealers need to start using like a google/Alex app in vehicles to utilize phone apps, if not already out.

Was a very long time customer. Got a renewal for a basic package for one vehicle for over $100 a month. Horrible Customer Service. Will not let you cancel. They need to go into the debt collection business. Will never use them again. Shame. They have a great product, but I'm not paying over $1,200 a year and now that I know how their customer service operates, I don't trust them. Have read reviews where people like their customer service. You must like talking to Siri and Alexa also. They are scripted robots, nothing more. I have yet to speak to a person who will simply talk to you. The use a script to try and handle you. Would give a Zero star if I could.

Started out the day with a free 3 month subscription from Ford Motor Co because I just bought a used vehicle from them. Sirius XM called me to add to my subscription which I turned down for the time being. At the end of the day, my radio is turned off after spending hours getting referred to a specialist over and over again. Goodbye SiriusXM forever.

Called to cancel for I can not afford $20 a month when I only listen to one channel. They refuse to cancel. I had to ask for a manager before they would do it. Every single time I need to cancel service with them it is a painful ordeal.

I had been a customer for several years and every year their renewal practices get more ridiculous. I had an annual contract until Oct 24/19 when I got a renewal notice for $429.45. I called then to cancel saying this was ridiculous and they said, "Ok we will give you another price." I asked them to put together another package for me to review. Now I get a bill for $260.77 and a new contract starting Sept 9 the date I phoned to complain about the first bill. After a dozen email complaining and them promising to look into it and get back to me nothing happened but incident reports and no one talking to me.

Pay very close attention to what they bill you for against what you receive. Even if they say they will give you a discount that doesn't mean you get what you had for a reduced price. You get what you pay for and nothing more. Spent several hours on the phone talking with customer service regarding renewing subscription and was advised that they will give me the same service level for a reduced price but come to find out the level of service was reduced just like the offer they gave me. How nice of they to offer a lower price but forgot to mention the service level is lowered as well. Cancelled my service because of their dishonesty.

I called to cancel my automatic renewal today and instead the agent cancelled my current subscription immediately. She never confirmed what she was doing, then said I had agreed to cancel it. There was a lot of background noise and she had a difficult accent. When I informed her that it was not my intent to cancel immediately but to let it expire, she told me I would have to pay a fee to turn the service back on. She was condescending and rude. Her supervisor supported her and did not listen to me. AVOID THIS COMPANY IF YOU EVER WANT TO MODIFY YOUR SERVICE OR HAVE THEM ACTUALLY LISTEN TO YOU AND DO THEIR JOBS CORRECTLY.

I continued my subscription after getting my car. I continued to get their deal but when I wanted to stop my subscription, my first phone call with the teller tried to charge me more than by making up this past due amount. When I argued the purpose, she transferred me to a different teller named Ed. He told me he didn't know where the amount came from but was happy to charge me their regular promotion amount but I was determined to just cancel. He kept asking me "why do I want to waste money for paying the cancellation fee instead of continuing". He was very repetitive with that question and would not proceed to cancel my account. He then finally understood and put me on hold. Finally coming back to end my subscription. NOTE: you can't cancel online and you have to call them! Very terrible service.

Really not worth the money considering all the options available today. I did not have a contract & I wasn't using the service. I figured no sense throwing anymore money away. Called to cancel & the double talk they gave me was endless. I finally told the woman that If she didn't close my account that I would be forced to cancel my credit card & write a review of this. She still kept coming back but with "I understand that you want to cancel but I would feel terrible if I didn't point out the options..." I hung up & canceled the card. So hence my review. If you travel where there is no phone service then, consider the service but know that you are better off canceling the card before you call & just tell them they will be unable to bill you any longer. Good Luck.

Very poor service! Why should I have to spend time I don’t have to call them wait on hold to cancel my account? Manage my account should allow me access to cancel not have a salesperson try to convince me to stay. YOUR SERVICE SUCKS!

Usually it’s very good service. I’m kinda of confused now so I would like some answers. I would like my service renewed. Thank you. It would be nice. I paid my payment and they said I’m good until November so I thought I was good.

My subscription was ending and I was being charged more than 80 dollars every 6 months. I called to cancel and the representative tried to do some double talk and initially offered a deal of 70 dollars a year. I asked for the deal that was advertised on their website for 4.99 a month, which resulted in 64 a year. She said “Oh I can give you 5.99 a month and with taxes and fees it’s 6.23 a month”. I said, "Why would I do that. This is 74.76, which is higher than the first offer." The lady then offered the deal for 64 but when she read the agreement, and asked that any questions be held to the end, she reverted back to the price of 74.76. Total scam and if you aren’t paying attention to their foreign double talk, you would be scammed. I will never ever accept a free subscription with a new car or subscribe to them again. Someone needs to start a class action suit.

Credited back. Fast response!

Besides losing the service I paid for and they tried to bait and switch, their customer service people speak English very poorly. I sent over an hour on the phone for something that should have taken 10 Min. at best. END RESULT I CANCELLED MY SERVICE AND WOULD NEVER USE SIRIUSXM AGAIN. They offer a service then don't give you what you paid for.

I’ve received numerous phone calls from 1877 463-5346, which are coming from SiriusXM. They’ve been calling several nights during the week, but never ever leave a message. I understand they’re looking for a subscription renewal. I am NOT interested in. You would think they would get the message when after 40 to 50 attempts to stop calling when they haven’t gotten a call back from me, I think their marketing tactics are annoying and downright harassing. I will NEVER EVER do business with this company. NEVER, and I hope anyone reading this won’t either. If I could’ve given no stars, I certainly would have.

Great service until you decide you want to cancel. You can’t do it online. So we called and canceled. A month later we got a bill. We called again, and they had removed our automated bank information but sent us a paper bill and never canceled it. This is game playing, and I would really like to report them... just don’t know who to?

My new vehicle came with a 1 year free trial of SiriusXM. I installed a new stereo and speakers and called to transfer the free trial. Nope. SiriusXM refused. This 25+ year customer just switched to Spotify.

On 2 September 2019 I decided to renew my subscription with SiriusXM after receiving an offer in the mail. After renewing the subscription using my credit union credit card I received a Fraud Alert on 3 September 2019 to advise me of fraudulent purchases that were made at Boost Mobile and Walmart.com that total about $1,700.00. I am so depressed right now and will have to take a day off from work to file a dispute claim with my credit union. union. In the meantime, my checking account has been practically wiped out until the credit union refunds the money.

I am supposed to have a complimentary year subscription with my new BMW, however when I couldn't receive a signal and called for assistance Sirius canceled my trial without my permission and won't restore and fix their mistake. Sirius basically stinks anyway and misleads about continues music, they never play music without their own self advertising and interruptions. Save your money.

In February of this year, I called to cancel my service because the price was too high, and I was thinking of buying a new vehicle. They tried everything possible to not allow a cancel and I was eventually talked into placing my service on seasonal. I do not remember them telling me it would be auto-renewed, because I certainly would have cancelled - as I initially intended. I did end up buying a new car, which has a 1 year free trial service. I do still have my old car as well. Today I noticed an email saying my account needed attention. I logged in and saw an outstanding balance on my account. I called their support line, explained the situation and asked for my old car to be removed from the account. They did so and did a partial credit, but still said I have an outstanding balance of about $18.

I lost my job, had a baby and needed to make cutbacks. I cancelled my Sirius Radio and they told me on the phone that it was cancelled but for hardship, they would allow me 3 months free service then it would shut off. Skeptical (of fine prints and misleading words) I confirmed over and over that I would not need to call back in 3 months, that they would just shut it off and starting today I will not be charged anymore. They promised that is how it would work. 3 months later on the exact date they said it would shut of, It did in-deed shut off. I thought "Wow, man of his word! Cool!"

I signed up for a trial with my new car and they informed me I that upon completion of the trial, there would be no billing unless I continued to sign up for a full membership. Three months after my trial finished, bills started racking up and the fine print made it clear I owed this money to Sirius XM. I had to act like a complete jerk on the phone to get a hold of a supervisor to actually close the account. I had to threaten a lawyer because they claimed I owed the money and was roped into a membership. Once I threatened to have my attorney take care of it, they ended the membership. This is borderline fraud, this company needs to be held accountable.

Halfway through my trial I got a notice that the trial was over and I would be charged 24.95 per month. I tried to cancel. They gave me a 6.99 per month rate good for 12 months. 10 days later I received a letter that my promo period has ended and it would cost me 15.99 per month. I called to cancel again, and they attempted to sell me on a reduced rate again. They are too wishy washy, and do NOT keep their word. Never again will I try SiriusXM.

My experience,,,, When my trial subscription with XM Radio in 2007 (Sirius took over approx 2008), I was offered an opportunity to purchase a lifetime subscription at such a great price, for me anyway. I took the bite and loved and enjoyed every moment of my radio listening. My stations were on point, SiriusXM was good with me, can't drive without it. Which leads me to my issue.

I called to cancel my SiriusXM subscription, the customer service representative (Hel) was extremely hard to understand! I grew up with parents that had broken English, I feel like I can understand people with accents/ broken English very well. She obviously couldn't understand the reason for my call either because she tried to credit me $40 and after 6 months charge me on a month to month basis?!?! I called to cancel my service? After telling her 6 times I didn't want to have SiriusXM and NO I wasn't paying after 6 months I then asked to speak to a manager. She was then ready to cancel my service!!

SiriusXM is happy to take your money and not provide the service you are paying for! In my case they took payment twice! A week or so after the first time I renewed my subscription, I didn't get my Sirius signal. I tried resetting and resending the link for about a week or so. When I called back to confirm my account, I was told there wasn't a record of my first payment, and they asked me to pay again to restart service. I then spent more time resetting and resending the link, wasted HOURS on the phone with various representatives who were unable to help me because they can only recommend 2 things- accept payment and resend the activation link. After not receiving the signal to my vehicle after numerous attempts, I rejected the charges on my credit card out of frustration and out of options.

I’ve had SiriusXM in my pickup for two years, works flawlessly. So I decided to put a SiriusXM CommanderTouch on my Honda Gold Wing. Installing took about 4 hour just to get the antenna in the recommenced place. After activating the three month (included) trial I found I got sound only half the time. Tech support refreshed my signal, no change. Next tech support said move the antenna!!!! So I bought a second antenna, same as original, for location testing, still 50% failure. Tech support says try a better antenna, so I bought a high performance Trac truck mirror mount antenna (which took over two weeks to arrive from US). Same problem, tech support says the radio must be defective. They said they could send me a replacement but I would lose the remaining two months of trial subscription. Or, they said, I could try to exchange from Visions, where I bought it, and retain my trial.

My husband and I have has issues with this outfit for years. Their representatives are not properly trained and there is always a language barrier. We finally decided to try Pandora\Alexa radio which has many options and you don’t have to deal with Sirius charging you a king's ransom to listen to a radio. We are hoping that a competitor will come along so that consumers have other options. SiriusXM currently has the monopoly but if they keep trying to scam the public they will end up like their contemporaries.

I have been an XM radio subscriber continuously since 2007 and at one point had 3 subscriptions for all of my cars. I recently went down to two cars and maintained those subscriptions. Recently I had a car accident and my car was a total loss, so I decided to cancel one subscription as I don’t have a second car yet and am not sure if I will replace it. First- you must call to cancel. There is no way to cancel online. After reaching an agent they informed me that there was $50 cancellation fee for early termination. I explained to them that I no longer had the car, nor do I recall being on a promotion with a cancellation fee. They (Ed) then tried to get me to subscribe to the SiriusXM app - which I told them I already have and would not need a second app subscription. Then Ed tried to get me to get a XM free radio which I could transfer the subscription to. I said I don’t need a portable radio since I already have the app and my car subscription.

Today I traded in a truck (which had a subscription to XM) for a new one (which also has the free trial subscription). I called XM with the intent to cancel my old truck's subscription and eventually resubscribe to XM with my new truck after the trial ran out. The man who answered my phone call was extremely rude for our entire conversation and so I asked to speak to a different representative. He proceeded to answer with “No, you are speaking to me”. I asked once again to be transferred and he put me on hold/transfer only to hang up on me less than 12 seconds into the hold/transfer. I proceeded to call back and had a different representative who was able to work with me. They have lost my current and future business as well as the other vehicles in which I and my wife had a subscription in.

We've been with SiriusXM for many years, including prior to the merger between Sirius and XM (they were separate organisations for some time). I recall the full court press that both companies put on the U.S. Government, so that the merger could be approved. Bottom line: customer service, value, and quality of the actual product has declined consistently. Customer service staff are skilled at keeping the pressure on, apologising where necessary and never following through on promises. Prices continue to increase in excess of the cost of inflation. The actual broadcast content is becoming increasingly repetitive, with regular advertisements.

Today I cancelled my subscription to SiriusXM Canada. I cancelled mainly because of the cost... It doubled from the previous year. In addition there are continual announcements telling me what channel I am on and babbling interrupting disk jockeys. You would think they are smart enough to know people want to listen to music... With the competition from Spotify etc they should know better. Regards.

I will never deal with SiriusXM radio again. The customer service is awful, you can’t understand a single word they are saying to you. They give you one price for their “promotional deal”, then charge you something completely different. When you try to talk to someone and dispute it they just repeat themselves over and over again. When you ask them why your account has been charged when you were told you would be getting a bill in the mail they play dumb and tell you there’s no card on file.

Could not find some of the channels that are normally available for Sirius subscribers. I tried the chat and got nowhere. They couldn't even find my account. So I had to call a third party who apparently is the company who handles business accounts for Sirius. I was then told after 20 min of searching for updates and the like that oh, wait... business customers only get certain channels. So, as a business, you get to pay a lot more money for your subscription and then get less channels. The only reason I'm giving two stars is because there is still good content on there. Stop ripping off businesses Sirius!!!

You have to call them to cancel -- cannot do online. They badger you to try to keep service for lower amounts, but don't tell you that when you decide it is not worth it, they have you on a plan that has a cancellation fee almost equal to the year's service price so you cannot cancel. And, you cannot tell them just not renew at the end of the contract -- you have to call up a month before, deal with the same crap again. They just want to hold customers hostage with painful cancellation processes and outrageous, unjustified, cancellation fees. I will definitely not sign up again -- and will calendar cancellation to get rid of having to support this company that is painful for customers to deal with.

If it would let me give 0 stars I would have loved to. Due to personal reasons and only really listening to 1 channel I decided to cancel my subscription. It took over 10 times to tell the person to cancel it over and over and over again for him to finally get with the program and do what I asked. Now I'm getting phone calls constantly of them trying to get me to resubscribe. If I wanted to I would contact them. But having to put up with their pursuance has made me livid. I no longer want to even hear the name SiriusXM, it makes me want to punch a stranger in the face.

I had a free trial with a purchase of new vehicle, after trail I did not want the service. The customer service department continued to call me and went as far as to call my teenage daughter on her personal cell phone asking if she knew me. Very inappropriate!! My husband who did want their service will no be canceling his! Terrible sales tactics!