SiriusXM Satellite Radio Reviews

This time I spend over 2 hours on the phone to clear up the mess. The previous time it took me almost a week to clear up their mistakes, since they put somebody else's name and information on my account. I couldn't even get to it. It's unbelievable how many mistakes they can do and don't offer anything to compensate the customer, who has multiple accounts and alway pay on time. They are very dishonest. every time you have to check the billing, make sure they don't cheat you.

I had to spent too many hours on the phone with them, just to get aggravated. I'm running my wife's corporation. By spending time on the phone with them, taking time away from my business it's really a loss of money for me. They don't care if you are a happy customer. They just take your money, but don't take care of the customers. And I still didn't get back a credit for the time the vehicle wasn't even in my possession anymore.

But they now tell me that the 2 years will give me 9 months free which means I pay for 1 year and 3 months and the 9 months are given free. So, it is not free hence... What does this mean? Well a classic switch and bait. They are not offering free 9 months as stated in the letter.

I called suruis for a explaintion. they said it was between me and nco and out of thier hands, this is not a bills for service the service was turned off ffrom my radio. I have paid for all the service I recieved and owe them nothing. I will not paid this unless I lose it in court. my credit is at the best score possible, but now I am pushed in a corner, It may destroy my credit but right is right

Now I was speaking with someone and had two requests... stop calling and refund one of my payments. I was told they would. When I continued to receive phone calls, I got frustrated and asked for them to cancel my service. Rather than listening to me, the operator (who was obviously overseas), told me that he was going to discount my service to $5 each month. I begrudgingly agreed - if only they would stop the automated phone calls. Several days went by and STILL - the calls kept coming.

I finally decided to call the heaquarters in D.C. and after being first redirected (automatically) to the overseas center, I hung up called back and dialed the operator to demand a stateside location. I was put through to Malora who refunded the remainder of the $5 discount and supposedly took me off the call lists. After doing this, she took a long pause and I asked about the cancellation and refund of the second payment because of the harassment. She quickly said, Oh yeah, we'll do that... call back if you still get calls.

Two days went by and I was still getting calls, so I called her back and she told me to wait a couple more days for the system to clear out my data. Roiled - but helpless - I agreed. Still, more calls came. I'm now waiting to hear back from Darryl, her supervisor, who tells me that he is going to get confirmation on whether my name is still in the system. In all, this process has gone on for about three weeks. He offered me 3 free months of service, but I refuse to deal with a company (as I told him) who can not control their own computer systems.

Daily harassment to my cell number, the only phone I use.

They claim that because I agreed to their 'no return policy' -- I have NO CHOICE, I MUST CONTINUE TO SUBSCRIBE FOR 1 FULL YEAR ADDITIONAL SERVICE OR GET CHARGED $100. I informed them I'd be reporting them to federal consumer protection agencies-- and they had NO reaction, basically said --go ahead because they STILL HAVE MY MONEY AND MADE ME THE FOOL FOR IT. When questioned why they'd allow such sales tactics, they avoided answering--as if it meant NOTHING to them.

When I called to cancel my service I told them to cancel and they gave me the run around....blah blah-we will give you 3 free months--blah blah we will discount your rate 10% after 45 minutes of declining the offers they were presenting me she finally said I can offer you a year for $61.00. I agreed, she told me a bill would be sent in the mail and it was to be paid asap. I wanted 5 weeks and received nothing in the mail and on Labor day they shut off my service.

Upon calling back to see what was up, where was my bill, ect. XM claimed they had no record of it!!!! So, it's no wonder the co. is in enormous debt. If they are treating long time customers like this. I would've sent them a check the second I got my bill...if they had only sent me one! Now after reading all the complaints, I'm glad they never sent the bill -- what if I had paid the money and the Co. goes belly up 4 months into my 12 month contract. I would bo out the money! XM you need a new financial adviser!! I will never do business with them again. The sad part is we enjoyed the radio.

The following week I received an email that my credit card info was wrong, my account was in jeopardy, and would be turned over to collections. I called again and waited an hour and was told that they had a record of my last call to cancel, but they didn't do it. I asked why, and she said that she did not know, would I like a discounted renewal. I said no, please cancel. I don't know it she really cancelled it, but I'll check again next week.

Two hours on the phone, an attempt to use an unauthorized credit card, very stressful situation, will have to cancel my credit card.

Supervisor Bobby states that in Sept 2006 they used part of the $499.99 and gave me a 3 year contract of which he said was $359.64. Now they never sent any correspondence from April 2005 until August 21, 2008. Do I have any recourse? Bobbys response was that I could cancel the subscription...

xm kept my check for $499.99 and did not apply it to the 5 year extension that would have been good until Sept 23, 2011. They told me I owed another $212.91 on August 21, 2008 which I paid and they will not refund it, though their billing clearly states my account was still in good standing.

Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service. Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service. For those of you at XM, who claim not to have any record of my e-mail, also sent in 2007. As well as transcripts of recorded conversations with XM Radio reps answering phones, that I spoke with today.

I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or endedbut for how long?

About 8 hours of my time, three calls and two letters, two e-mails. Perhaps more, since they are irresponsible.

As well as transcripts of recorded conversations with XM Radio reps answering phones, that I spoke with today. I was astounded that even after I told two people, to: 1. End the fraudulent account; 2. Change the address to a name and address that cannot provide service to; 3. Forward the call contents database to account corporate reps; I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or endedbut for how long?

About 8 hours of my time, three calls and two letters, two e-mails. Perhaps more, since they are criminally irresponsible.

Companies that behave like this should be out of business. These people will do anything to add charges to your bill. They will do anything to prevent you from canceling service. Before you buy, do a google search on 'cancel xm radio'. Once you do, you will never want to subscribe in the first place. If you received XM service from a car manufacturer, I highly recommend you communicate your dissatisfaction to the car manufacturer, since they have lucrative contracts with XM and have much more leverage than individuals.

I would recomend them and I plan to add a third account for my wife.

the only way is to close your credit card - which i have other memberships on, and don't feel like doing. this is costing me time and money

I figured I would also cancel my account as I didn't want to spend
the hundred bucks or so I thought it would cost for another one. I was told the radio would be deactivated right away but when I said to cancel the account I was put on hold then offered a XM EZ radio for $9.99 plus shipping which had to paid up front with a credit card. I agreed provided that it did not require any additional

wiring to what was already in the car. (my XM antenna and a feed to the Cigarette lighter for power)

The Skyfi2 broadcasts directly to an open FM frequency as is. This worked for me for the last couple of years. I heard from different people about different units needing more setup.
I was assured after another hold that I would be good to go with what's in the

vehicle when I received the radio.

8/11- I get an email that the order was shipped. The total was $21.91. (11.92 for

shipping)

8/19 The XM EZ was delivered. In the box there was a packing slip that
mentioned a SURE CONNECT included with the radio. I figured it was sent in error
as the instructions in the manual didn't mention it. I plugged the antenna in and
attached the power cord and plugged it into the cigarette lighter. I tuned it to the
same frequency I had been using for the Skyfi2 that I knew was ok and it didn't

work. (I was told it would already be activated) It wasn't.

I called SHOP XM to
activate the radio. While sitting in my car and on the phone with XM, I could see it activate and get the stations but it wasn't broadcasting to the radio. After being put on hold a number of times, while she kept checking who knows what, the rare someone who actually knew something about the equipment must have told
her that the XM EZ (you guessed it!) needed to have the SURE CONNECT

installed.

I told her at now the 1 hour 8 minute mark, that this was useless to me and unacceptable and I wanted to return it, get my money back and CANCEL my account. She was already painfully aware that I was told before I accepted this model, I wouldn't need a SURE CONNECT . ( I guess whoever packed the box must have had one in their car!)

After another attempt at putting me on hold, I said no I wanted to CANCEL my account and send back the radio. After some muffled backround conversation, she said she could transfer me to someone who would issue me an RMA number (for excepted returns UPS) but also to offer me a better deal.

The new woman she transferred me to (how come you never get cut off when
they are trying to sell you something else!) gave me an option of getting an XM Skyfi3 THAT WOULD NOT NEED ANY ADDITIONAL WIRING. (sound familiar?) I
asked her twice to make absolutely sure this model did not require a SURE

CONNECT as I didn't want to waste any more time on this. ( my wife heard me as I was now in the house)

She assured me that I only needed to connect the antenna already there and plug in the power to the lighter and then activate it. She told me the radio would be $49.99 plus an activation fee of $14.99 which would be credited back to me and $20.97 for 3 months of XM in advance which would be credited back also for what you have gone through and your patience.

She said this had to be paid up front with a credit card after I agree to XM radio for 12 months, and early cancellation fee. At this time I asked one final time about the SURE CONNECT because as I've said I didn't want to go through this again. The elapsed phone time at this point was somewhere past 2 hours.
At this point I agreed, asked for all this to be documented in an email to me. She said my RMA# for the return of XM EZ (remember that? Seems like years passed!)

will be emailed and when they get it into the warehouse I will be credited with that also.

Later that night I received an email detailing the charges with another shipping charge, now only $9.60 (I guess I earned a preferred rate) but this has tax included of $6.02. Go figure. The total is 101.57. The email has no mention of any agreement or a verification that the Skyfi3 doesn't require a SURE CONNECT.

There is a second email with the RMA# and instructions for returning the XM EZ.
The Skyfi3 was shipped the next day and I received it on 8/28. At this point I
figured they weren't bad people just incompetent and ignorant about what they are selling people.

On 8/29 I installed it and called XM to activate it and was told I would get a signal in 10 or 20 minutes. I went out in the car and was running errands all evening.

While out I noticed it was activated but when I tuned to the frequency I use for XM it wasn't coming through the car's radio. When I got home I stayed in the car while I called XM and was continuously told to try another frequency. In my haste
to install the radio I didn't inspect ALL of the contents in the box. While I was on one of my 10 minute holds, I noticed (now your catching on!) a SURE

CONNECT!!!!!

I asked the girl to please find out if this was needed. She had no idea what a SURE CONNECT was.

After a routine of:

1st On hold

ok sir lets try a different frequency
still nothing? May I place you on hold?

I say Please find out if I need to use a SURE CONNECT

2nd On hold
ok sir lets try a different frequency
still nothing? May I place you on hold?

I say again Please find out if I need to use a SURE CONNECT

3rd
On hold
ok sir lets try a different frequency
still nothing? May I place you on hold?

I say again Please find out if I need to use a SURE

Finally she places me on hold for what seemed like a fortnight and when she
comes back, are you ready?, she says
sir, you should have a wire that attaches to your cars antenna...

She is describing the SURE CONNECT!!

I tried to maintain my composure..sir are you still there?
I said, DO YOU MEAN TO TELL ME AFTER ANOTHER 1 1/2HOURS ON THE

PHONE YOUR TELLING ME THAT THIS NEEDS A SURE CONNECT?

She said yes she just checked with someone. I wish I could have called that person last week and saved myself a lot of pain.

I said to transfer me to the area that handles returns. I am done, I want to return this and CANCEL my account. (there is that word again that triggers all sorts of weird behavior) Now I was being stalled so she could find a number that I could call. I soon found out why. When my watch struck 11PM EST she had no problem transferring me to that department.

The message was that they close at 11pm.
8/30 The next day first thing, I call SHOP XM and go through everything again

with a new rep who kept saying she couldn't let me return a radio unless it was defective. I said the person who sent it to me was defective not the radio. She offered me another Skyfi3 to replace the one I had. When I got off the floor and stopped laughing, I explained to her for the seventh time that I was sent this in error. It was not what I agreed to. She asked me if there was anything ELSE I can help you with?

I said what do you mean ELSE? I haven't been helped yet in the last 2 weeks.

Please put your supervisor on or someone that has the authority to undo all this nonsense.

I must say though, she did have the routine down pat. She kept saying that it should work if you use the same frequency as your radio.

At this point I knew that it's not that they don't know their product as much as they are trained to do as instructed by the company. All those people in a

company can't all be incompetent.

Now I get her supervisor- Philip- I believe. He said he has heard everything and I dont have to re-explain.

This is going to be hard to type but Phil tells me I will have to use a SURE CONNECT with this model radio. He asks me why I refuse to add this wiring. I give him my reasons even though I didn't feel I needed to and then he says well you were UPGRADED to a better radio.

My cost was UPGRADED too. You are forgetting that I didn't want this. He
insinuates that I was aware of what the requirements were. At that point I said
Why on earth would I send back one XM EZ radio for the same reason which XM

accepted because I have the RMA to prove it then let you send me a radio that just cost me 5 times as much with the same requirement that is not acceptable to me. That makes no sense.

He couldn't answer that. At this point he said sorry all sales are final. You agreed to the terms. I said I didn't agree to something I didn't want. The agreement was based on misinformation that I took in good faith. Such an agreement would have to be unenforceable. I said I wanted to close my account and I would take further

action to get my money back. He brazenly said yeah we get a lot of that. I told him I'll bet you do. He said there would be an early cancellation fee of $100.

By the way, the transfer to the cancellation department never went through. if you'd like to make a call...

Now I will try to find an upper management person to send a letter to, for a chance to make this right before I take this to claims court.

I would welcome any and all help in this matter. In return I would my best to insure that this does not happen to anyone else. I should have cancelled my account in the first place instead of being a victim of what appears to be fraud.

In February 2008 I called and cancelled the subscription. The service agent said becuse I still had six weeks remaining he was going to stop the service and hold these six weeks in abeyance and that he would sell me an antenna extension for $0.01 but they didn't have them in stock. Regardless, I cancelled the subscription.

There was no correspondence from Sirius. Nobody said boo! August 18th I get a collection notice from NCO Financial Systems for a past due Sirius account. NCO rep says pay, will not listen to me at all; says call Sirius. Forst time I call Sirius about the late notice they say they will try to fix it, call back in 5-7 days. 7 days later I start all over and while the rep eventually admits that on February 29th I cancelled; its already gone to NCO collection and there is nothing I can do. I've written Sirius, NCO and my State's Attorney General.

This will utimately affect my credit score. I've wasted a bunch of time sitting on hold while some represenative from overseas talks to his or her supervisor and all I get are canned responses. This company exemplifies what is wrong with America today.

I've set my plan up for 3 month intervals and I'm very happy. As for the equipment, if you don't get the extended warranty (you'll be in trouble). My antenna went out completely, without the extended warranty you MUST pay an additional $40 for the antenna and pay someone an additional $20 to have them reinstall the component.

I check my account two hours later after the phone call and I'm billed $98.55 for what they later explained as the activation fee and three months service up front service fee. I have been dealing with them on the phone almost everyday for hours at a time for almost a month now. It is very frustrating and illegal to have a company reach into your account and take money that you do not consent to them taking. One of the reps. told me to purchase the home kit on my own and they would gladly reimburse me....same ending, they're not reimbusing me the $69.95 spent on the skyfi3 home kit.

I am out $168.50 for an item that I was told would cost $52.99

Then, no matter where I placed it, I could not get a signal. Well, I could, if I cut down the 200 year old tree blocking the signal path!!!! So I called to cancel it. At first I was just going to cancel the secondary receiver, but after being cut off THREE times, and then told that I would have to pay a $100 dollar cancelation fee...I decided to cancel my entire account. I had heard about how XM makes it difficult to cancel and how they try to gouge you, but I had no idea until I tried.

On July 18th XM Radio debited $389.31 out of my account (the entire 3 year term) after I was told that $6.99 was what was going to be going out of my account. We got back from Colorado July 28th and on July 29th I called XM Radio and told them what had happened to my account. The first lady I spoke to on this matter was very nice and refunded $370.43 (all except the first 3 months of the prorated amount) and I was ok with that. However, since XM Radio took out an unauthorized amount, my checking account was overdrawn by $237.00.

I proceeded to get the overdraft fees refunded and was told who and where I need to fax my bank account information to. I did that on July 29th directly after the call ended with XM Radio. Wednesday August 13th I called and spoke to another person at XM Radio about why the overdraft fees have not been refunded and I was told that they never received my fax and that they claimed they called me on the matter. However, there was no record on caller ID or a message on my phone.

I spoke to the supervisor Junior? at XM Radio and he told me that it was my fault my account was overdrawn. I then told him, if I had agreed to the $389.31 being taken out of my account and I let my account be overdrawn then yes I would be responsible for the overdraft fee; however, I agreed to $6.99 being taken out of my account for the first 3 months and $9.99 each month after that so how is it my fault that my account was overdrawn? He said, "Well there must have been a miscommunication somewhere. Either you didnt understand what the agreement was or we didnt communicate it to you well". I said, "Yes thats correct your company did not communicate to me that the 3 year plan is the only plan you have that the customer is responsible for paying for all up front". He then told me, "Well there is NO proof that we did that now is there"? I said, "I see how this is going to go". So I then told him that my attorney would be contacting him soon.

The web site will not allow radio consumers to cancel online. This is at best unethical if not an unlawful tactic by this company. They are clearly attempting to stop customers from canceling service. I hope your organization can look into this. Thank you.

My credit card will be charged on Sept. 3rd as I have not been able to cancel this service.

Right now I need to contact Sirius, but when I do I get no where, I need to re-sign up plus pay a bill for about $12 and also give the new credit card # because I had to re-place the old card. I forgot to call Sirius so my satellite got disconnected from my car.

I owe money to Sirius and need pay, re-sign up, and give new credit card #. In the condition I get to speak to an American Sirius Rep.

At first I thought that the channels weren't there but as the day went on, the line up started to appear but the menus were only scrolling the artist or host or advertisement that was current on that channel at that moment....they aren't calling the station/setting by it's name such as FOX news, or CNN or COSMO, or Catholic Channel or Road Dog Trucking. What in the heck are they thinking? Who's the dummie over there who isn't thinking? Like I'm going to pick my channels by the advertisement? It's enough that we're having to deal with the changes, but to make it impossible to make our selections because they 'forgot' to identify the channel, that's just bad business.

This is an unnecessary loss of my time and an irritation that may just make me reconsider whether I will renew my subsciption, which by the way, I hear of previous comments that I have horror awaiting me in that department.

Meanwhile I am not aware of the charge until my credit card came due. I called the bank to find out How could a company without a proper Credit card information could charge me? The bank answered that they did not need to have a valid expiration date??? I called Sirius to ask for a refund. They said no problem. The charge will be reversed within a few days. When A checked back 5 day later, they credited abck only $229.48.

When I calle customer service asking for full refund they claimed that I had 3 months of service. I tried to argue that they did not have a valid credit card number. When I asked what was the expiration date on file they told me July 2008, which is not even close to be accurate neither to the old nor the current card. They refused to credit the difference.

$42.74 + a 3 to 4 hours on the phone. My complaint is as much against Sirius as the credit card Bank of America.

I contacted Sirius about the problem, and they said I needed to upgrade my radio. I told them I had already done that. I had asked them what the upgrade was needed for, they could not tell me. They only said newer software needed to installed. My question back to them was how does that affect recieving a consistent satellite signal. They told it doesn't. How does that make any sense???

I thought maybe it was an S50 issue, but it sounds like other people using different recievers are experiencing this same problem. Sirius has not been able to provide a resolution to the problem, nor seems interested in looking into it.

The consequence I am experiencing is, that I am not able to use the satellite radio service. I am paying a monthly fee, and not recieving a consistent reliable service.

On July 29, '08 I received a notice from XM Radio dated July 21, '08 stating that they had not received my payment of $148.45, or, the $146.45 from the original June invoice plus an additional $2 invoice fee. I was charged an additional $2 for a notice on a bill that I had already paid. I called XM Radio collections and they initially refused to withdraw the $2 invoice charge levied against me stating I was liable because my bill had not been paid until July 24, '08, which was erroneous and I offered the e-mail confirmation as proof. Again they refused to reverse the $2 fee. It wasn't until I threatened to cancel my subscription that the $2 fee was reversed.

While it's only $2, I believe XM Radio is engaged in the unacceptable and possibly the illegal practice of charging its customers for invoices they generate either erroneously or after the consumer dutifully pays their bill. These additional invoice fees probably amount to millions of dollars collectively but probably are not contested on an individual basis because afterall, it's only $2. Also, XM Radio does not give the consumer ample time to deal with an invoice before a second invoice is generated, thereby increasing the amount of invoice fees consumers must pay. As an example, I was invoiced December 25, '07 and the again January 8, '08, or about two week later. Each of these invoices carried the $2 invoice fee. The same pattern repeats itself every time an invoice is sent: initial invoice is sent then approximately two weeks later a second and the invoice fees mount.

I believe an additional reason for this practice is to force consumers to sign up for XM Radio's automatic payment option which is probably extremely hard to un-enroll from once they have you hooked. Please take the time to investigate this as I believe XM Radio is, at minimum gauging its customers, or worse illegally charging fees. I would be interested to know if everyone who has XM Radio has experienced the unecessary and abusive billing practices I describe above?

I believe XM subscribers are being overcharged through the unfair billing practices I described in my FTC complaint. $2 per invoice times the number of subscribers who are invoiced and don't have auto-pay probably creates millions of dollars annually for XM Radio.

I explained that I had sent an email to them to go ahead and cancel service and they no right to charge my account. Noel stated that I needed to give them notice before cancelling if I wanted to be refunded.I explained to him that they had no right to renew this on my expired card. I have not seem any credit on this yet.

I explained that I had sent an email to them to go ahead and cancel service and they no right to charge my account. Noel stated that I needed to give them notice before cancelling if I wanted to be refunded.I explained to him that they had no right to renew this on my expired card. I have not seem any credit on this yet.

Calls to customer service on this brought a) a denial that the charge had been waived, b) a claim that nobody had the authority to waive an activation fee, c) a promise that a supervisor would call back, d)a promise that such supervisor would listen to the tape (their idea) to determine if the promise was made. The supervisor never called back. A second call was made with a promise that another manager would call back. This call was never made.

On another occasion, we purchased a radio which the XM representative stated was already activated. This sale was made when we called to deactive a radio that no longer functioned. The company rep said we have a great deal on Roadys and they come already activiated We bit and then, contrary to promises, were sent a radio that was not activated ... and in order to activate it, we had to pay the fee and then engage in a lengthy process to have the fee credited. Now we have an roadyXT that does not operate with the FM converter.

A call to XM to fix it revealed first the claim that the FM feature worked only with the vehicle kit and not with the home kit (we had previously used this radio, several months ago, with both) and the claim that the law had been changed so it was illegal to use the home kit with an FM converter (a change in the use of the product of which were not informed and for which we were not compensated despite having had paid for that particular use which has been discontinued.

We asked to speak with a manager and were told that we'd have to take it up with the manufacturer because XM, which directly sold the product, only offers a one-month limited warranty which, the manager claims, trumps Massachusetts consumer warranties, or the implied warranties of fitness for a particular purpose.

Payments made for monthly service were unlawfully converted to the activation fee which had been waived by agreement and the company refused to recredit the activation fee. The company used bait and switch tactics to sell a unit it claimed was activated and then required payment for activation.

The company sold a radio for a particular purpose (listening over an FM radio through a converted in the home or auto kit) and not only refused to make good on a product that was defective, but claims to have made software changes to a program that rendered the product useless for the purpose for which it was purchased, thereby denying me of the funds used to purchase a product without compensation when the product was rendered unfit for the use intended

Now that radio is screwing up after Nine months of use. After reading all of the complaints about Sirius, I can't believe there isn't a Class Action Law Suit yet.

Approx 3 months later my radios stop working, i called and they told me they were sorry and they made them work, this kept happening about every week and i would call and get the same response. Recently i called them for the last time and asked them why my radio did not work - The customer care rep told me...because i did not have a valid credit card on file with them. I explained that i always pay upfront and they did not need a card number.

The customer care rep told me i had to have a valid card on file before he could turn my radio back on. both the rep and myself agree, i do not owe them any money but i have to have the card on file so it can automatically renew next year. I told him i was unhappy with the service, and once i heard the new inflated price, i told him to cancel my service, since their is no contract. Customer rep said ok and we ended the call.

Now a collection company NCO is harrising me to pay the $78.00 or they will damage my credit. I tried to contact Sirius and they agree with the above info, but say they can not do anything about it because it was sold to a collection angent. I refused to pay for something i did not get. I have not paid and my credit is being damaged. Is there somebody that can help protect consumers from bully gaint companies that have no regard for the law? I will never do business with SIRIUS again and i continue to tell everybody i know how shady they are.

When i purchase a new Honda the service was provided free for 6 months. At the end of that period I renewed service on a quarterly basis to be invoiced. When I received the first invoice I was amazed to see that they had added a $2.00 Invoice fee. Considering this to be ridiculous not to mention a hidden charge I called XM and they agreed to waive it. When I received the invoice for the second quarter the invoice fee was back. I remitted the quarterly fee with express instructions that if they couldn't waive the fee they should cancel my service and return my check.

When I received my third quarter invoice (6 days after the expiration of my service period) not only was there an invoice fee but the previous invoice fee. After numerous emails to listenercare (a misnomer if there ever was one)in which I clearly told XM that if they insisted on charging this fee they should cancel my account. They made numerous discount offers but refused to cancel the invoice fees. I then reiterated that they should cancel the account. Imagine my surprise when they insisted that I owed them $9.30 for the service received because they didn't cancel the account when told to.

On the positive side I really did enjoy the service but I refuse to purchase a service from a company they does not do what they say nor charge what they say. Maybe the merger will clear out the idiots an encourage honest behavior towards customers and future customers.

In 2008 I chose not to renew my yearly paid contract and I received a bill in May 2008. I called Sirius and explained I did not want to renew and after a lot of grief and transfer was told my account was cancelled. I received a bill but thought it was in error since I cancelled. Now I have NCO, a collection company threatening me with collection debt for $43.05.

I called Sirus and after being on hold for several minutes was told that in my terms and conditions even though my subscription expired they were able to still bill me and now sent the bill to collections. They offered no resolution and said I had to pay NCO. I am paying under protest as to not have a derogatory marks on my credit. No wonder their stock is at a 52 week low! I WILL NEVER USE SIRIUS AGAIN.

Credit score !

To date, today is 7/15/2008, I have yet to receive a refund. I have 2 different report # for investigations reports and it it has cost me $150.00 dollars in fees at my bank.

After receiving a bill for 2 months, I called and was told I had to call and cancel. I asked if that was true why was I billed for the current month. The person could not explain but offered to take the money off my account if I signed up again. That made me even angrier. I will never be blackmailed to keep buying something.

I asked to speak to a supervisor, was left on hold for 30 minutes and then the supervisor had no authority to do anything. I complained to Better Business Bureau and they were no help. They closed my account still under dispute. I was turned over to NCO but have had no communication with them since April. I will not pay this bill even if it effects my credit especially after reading all the other posts with similar issues. I will NEVER do business with Sirius and no one else should either!!!

I tried to update the info on-line and it did not work, so I called XM. I talked to a rep who had a very heavy accent, and she asked me if I was interested in having an XM receiver in my home so I could listen at home. I said I was interested, and she described a package to me that included a receiver, activation and three free months of service for about $60. I specifically asked if this unit had something to put the receiver into to broadcast the music (like a sound dock). My husband has Sirius, and he has a boom box type unit he can pop the receiver into from his car if he wants to listen to it at home. She assured me that the package had an output device, so I ordered it.

I got the thing yesterday and it is a car unit with no output device! I called them and they said too bad: all sales are final, no returns. I pointed out that what I was told I was ordering (over the phone) was not what I received, and I did not need another car unit, as I already have one built into my existing vehicle! They still said too bad, and that I was stuck with what I got. They offered to sell me an output unit for an additional fee. I am outraged that I was lied to and deceived by them, so I have disputed the charge with my credit card company. This is blatant fraud. I want them to take this useless thing back and refund my money.

I am out $60 for a useless piece of equipment that I do not need and did not ask for, and I never got a unit to listen to XM in my home (which was the whole point of this transaction).

I took the offer and decided that I'd rather go with getting my cash instead of investing in the Rodee. When I called back 3 weeks later, all of a sudden no one could find any information about my subscription and they didn't know how they had been getting their money for the past year and a half. They told me to contact GM after that GM told me to contact XM.

I got a call today 7-7-08 from an XM operator who said they are cancelling my radio subscription. That really ****** me off because I cancelled the subscription back in EARLY MARCH!!!! I called XM back and Daphanie was able to locate my account, she said she will hand my case over to the problem report division and they should be calling me within 24 hours. Lets just say I'm not holding my breath.

This company took my money and they are acting like I never was a customer. I am very ****** off at XM radio, they should be sued!!!!

I am in the credit card industry and this is referred to as a dispute/charge back and it is your absolute right as a card holder to dispute the charge with the issuing bank. However the dispute must be in writing and done in a timely fashion of the charge (usually 30 days) however it can be up to six months in some cases. Companies like XM that use so-called auto billing hate you knowing this because they always lose the dispute.

when I stated that I paid in advance for the second receiver, I was told from billing that I would get the advanced three months at the end of the contract. I told the rep that I did not sign a contract and that the services are being drafted monthly the rep said that there was nothing she could do. I demanded to speak to a supervisor, I was told that they do not have Supervisors. I called again and got pretty much the same type of (non) service. since i am now stuck with this service i am trying to make the best of a situation,

On June 21, I called the XM radio technical support to find out what i needed to be able to play the receiver in my car. After purchasing a car Kit for 50.00 and having it professionally installed for $30.00. I connected the receiver to the car kit and found out that I could not get audio. The technician stated that I had to have the receiver programmed to run in the car, I only needed to contact XM radio for set up. After contacting technical support, and 2 hours after constant turning the receiver off and on (which was the only troubleshooting I could get) I was told by the technician that my receiver was defective and I needed to contact the manufacturer. after this I told the technician that if he was unclear as to how to set up the receiver that I would like to go to another technician who could help me with the set up. the technician told me that I needed to RTFM I asked him to repeat himself and he said that i needed to read the manual...

I ended the call. so currently I am out of about 100.00 for the car installation kit that I cannot use and attempting to cancel the service is an altogether different experience. this is just another major company ripping off the consumer!

Finally someone gave me the number to the manufacturer of the product, and they fixed my problem in literally under five minutes! I don't have the time to invest to have mediocre treatment, and ineffecient, inexperienced people not trying to help me! It was almost like they went out of there way to be rude and not help- after I have been a GOOD customer for years! If I treated my customers like that I would't have any. I would cancel- except I drive a vehicle with factory radio XM- so I am stuck with shoddy service!

Meanwhile, I got a new car this March, and didn't put my XM radio in it (so I wasn't even using the couple of months I paid for), and low and behold, 2 months after it was supposed to expire, they send me a bill for the 2 extra months!!! I spoke with a re and they were nasty and said I had to call and cancel it, or they had the right to extend it and then bill me for it!!!

When I contacted Sirius, they told me that I was out of warranty and would have to purchase another receiver. For what these receivers cost, they are obviously not of very good quality. If I have to spend $300.00 a year just buying new receivers, I will cancel my subscription.

I'm out a little over $300.00

I liked some of the channels and most of the service but their radios are by far the worst item on the market. I have 4 friends with sirius units and 3 of them (including myself) have all had two broken units. I can't continue to justify paying the service fee and buying new units once every year and a half. I hate regular radio but back I go.

Customer Service is a bad joke. These people put you on unending hold or just disconnect you. I have asked for managers but no one with any authority has ever spoken with me. The emails I get from them are ridiculous. It has been months and they have still not answered these simple questions. Meanwhile, I have no service and my prepaid year keeps running out.

Separately I received a Sirius Stiletto radio as a holiday gift. When I finally opened the box in February I found it was cracked. I called and was told I could not return it, even though it was damaged, because it was more than 30 days since the purchase. They said I had to activate the subscription first, then make a claim. I don't want to pay for another subscription that they foul up the accounting for, so I am still stuck with this expensive cracked radio, still in the original box. I can't get anyone to help me with this either.

Is it not illegal to cancel a prepaid subscription? Have they done this to others? If the merger with XM goes through they will be able to rob people with impunity. They have my credit card info and authorization to charge it. One would think they would want subscribers to listen to their service.

I paid $218.94 on March 2, 2008 and provided my credit card information for the future monthly charges. This was to cover the annual subscription through September 08. Note that this also covered charges that were apparently overdue but that were never charged, billed, or brought to my attention in any way. The reason Sirius even bothered to look at my account was because I called to get the cracked Stiletto replaced and activate that subscription.

I have now been without service on 3 radios for two months. One of these radios was paid up through September. I am still without service or any further communications from Sirius. I'm stuck with four worthless radios. I would like my money back and for Sirius to buy me four comparable XM radios. I hope the merger falls through so that there is an alternative to dealing with these inept crooks.

The cancelation process was awful and seemed fraudulent. First the radios were autorenewed even though I had removed my credit card from the account. Next I found I could not cancel through any on-line account feature and the Call Center wait time for the cancelation option was over 15 minutes before I gave up. I was billed over $200 for radios I was not using. I finally got through to customer service and after investing 45 minutes in a call, they promised to cancel the radios and only bill me for the past month - time when I did not even have a radio.

Over the next two weeks I received multiple harassing phone calls telling me I needed to renew and my invoice amount still remained at over $200. I called again today and went through the Call Center again. They admitted the radios had not been canceled but said they did see the note where I had requested this. They have increased by bill amount from what was promised last and I'm still not confident the radios will be canceled.

Today I saw a charge on my credit card from XM Radio. I called to inquire as to why I was charged when I canceled the service. I was told that since the phone was disconnected the original agent could not cancel the account and I was supposed to call back to make sure it was canceled. I explained that I was never told this. The agent then said my account was canceled and that I would receive a refund. The amount refunded was less than I was charged. The agent explained that I had to pay for the usage from the time of the renewal until the cancellation. When I protested that the cancellation was delayed because their agent disconnected my call, she said she could do nothing about it. I asked for a supervisor who gave me the same line and refused to refund the full amount. I asked for the next level and I was told I would have to call corporate headquarters in Washington DC, (a toll call). I intend to do that next week.

What I find interesting parallels between my experience and the experiences of others noted on this site. The company does everything it can to take your money, no matter how small the amount, by quoting rules that customers are never informed of. Do not assume that XM Radio will treat you courteously and fairly, like you have come to expect from other businesses, because they will not. They just want your money and have no regard for fair play or customer service. Even though I have enjoyed their programming, their business practices are so reprehensible that I will have nothing more to do with them.

They refused to refund the entire amount of money that they charged my credit card even though I told them to cancel my account. It is not large amount, but the combative and insensitive practices of their customer service agents makes dealing with them difficult and frustrating.

Today, 6/13/08, I received a voicemail that my subscription had been suspended. I checked my checking account and $43 had been drafted by XM on 6/5. So I made the dreaded call to customer care, ha. The rep started on me right away, making it all out to be my own falt. Eventually she got to say what she had been saying in a round about way... Ma'am just because you can't pay your bills... and i interrupted her. I said What do I have to do to cancel my service? Of course then she wanted to offer me deals and she said Well we would be sorry to see you go... and i said No, I really don't think you will be. Cancel my account. She put me on hold for a few minutes. She came back and said Thank you Ma'am, I have cancelled your account due to the reason that you can no longer afford the service.

I interupted her again and said No, put the real reason there. Terrible company with terrible customer service. She started to laugh at me and again accused me of not paying my bills. She had mentioned that her supervisor was there listening. I hope they were and I hope appropriate action was taken with that rep. Even if I had said I am dirt broke and a deadbeat. she would have no right to say it back to me. Now that I am reading other comments about XM I am afraid they will continue to charge me. I am calling my back right away to see what can be done about blocking them. It would be my luck that NOW they would get the card # right. I am sorry about the merger, I would gladly switch to Sirius otherwise.

I am sure I have overpaid for this service. By how much moneywise, I don't know. But I will be glad to be rid of the stress of dealing with them for sure.

so i asked to be transferred to someone who i can understand. after a few transfers i finally got someone i can somewhat communicate with. the same story, i have the call the manufacturer of the radio. that is just ridiculous. i bought the radio from the xm website, so if it's broken, why do i have to call some manufacture that's located in some foreign country? but he did offered me 3 months free service. NOW WHY WOULD I WANT FREE SERVICE ON A RADIO THAT DOESN'T WORK?

so i told him just to cancel my account. it's like they don't understand cancel. they keep trying to offer me free service, but what they should have offer me is a new radio that works. it took me literally an hour on the phone to cancel. after i got off the phone, i emailed the corporate office for xm satellite detailing why. the only email i got back was your service was cancelled as requested.

basically what they're telling me is since i'm no longer a customer, they can care less what i think. they did not make ANY attempt to salvage my business. so in the end, i convince my family to cancel and all my friends who has xm to cancel. for such a big company, they sure are dumb. they need to realize customers will tell other people who will tell other people, eventually, they won't have any customers left.

I asked the service rep. so you are gouging the lifetime membership? Yes, I was told, hey she was honest.

This is not the first complaint I have with Sirrus Customer service. Try Google and search for Sirrus Customer Service Complants and it says it all, wish I did before throwing away a lot of money.

During this search I found also you are limited how many times you swap radios under the lifetime membership, again not dislosed the first time and even the second call I guess I would found that out my membership was canned after I changed radios three times at $75.00 a pop.

They want people to switch to credit card billing so they can bill automatically. That should be referred to as no matter what instead of automatic. I actually felt bad about working there. I felt like I was screwing people out of their money.

I called thier customer service (and I use that term lightly!) to ask for my credit card to be refunded the ammount. After going around and around with the first person I talked to to get the charge reversed I got no where. I then asked to talk to a supervisor and was put on hold ... 15 minutes later I finally hang up and called back. This time I ask for a supervisor immediatlly and have to go around and around again as well as go on hold, this time only 5 minutes, to finally talk to one.

After going around and around with the supervisor, she wanted me to extend my service at a discounted rate, offered free months as the credit instead of crediting my card I told her I just wanted a refund. She actually told me to call back in July to cancel when the current charge was to expire. I had told her at least four times that I hadn't used it in months and had no intention to just to cancel the account NOW.

Since the charge was in late April and today is June 4th Instead of a full refund I'm expected to get a ... as she put it Minimal Refund due to the fact that I was provided the service ( once again I use this term lightly!) for part of the 3 months I was billed for. I called American Express immediatlly to let them know that XM can have no activity on my account except to credit it... thanks to what I've read here!

Refund remains to be seen.

I told both reps by phone that I have cancelled and Sirius is no longer authorized to post charges to me credit card. I also informed Sirius by email to their Customer Care (misnomer) Department. Additionally, when I signed up for quarterly service, was not aware that Sirius would renew each month automatically and charge my credit card without separate authorization, which they have done.

Lost time. Extra charges billed to account. Possible negative credit issues. Frustration. Public policy issues affecting the effective operation of the Internet and the reputation of the communications/radio industry.

However, with the new car I leased, it also has Sirius-- I called to have the lifetime membership transferred to the new car and was told that there is a $75 fee to transfer. This makes no sense, in turn they even tried to sell me a additional year for $85. Why would you ever purchase a lifetime membership when I was told on the phone that you get four transfers for $75 equaling $300 when the membership was approx. $350. I have no idea how much the cost will be after the four transfers, since I lease my cars for 27 months, obviously I will go through these 4 transfers rather quickly. I rank Sirius radio lifetime membership a 0 out of 10.

$75 transfer fee is a waste of money for the lifetime memberships, you should be allowed the four transfers for free.

i think sirius radio is a very good thing i just think people should read a little more like there portable radios they are satellite radio they need a clear view of the sky people take your satellite dish in the house and see if your tv works! we know it's not going to same for the sirius radio.

Now 3 months later! I get some random collection letter for $10.68. This is rediculas.. do they not know how to bill people? I can't believe how stupid they have been. this has made me so angry.

So I called to see what the problem was, here I find out they set a deactivation date last year when I cancelled the other radio. That makes no sense considering they charged my credit card on Apr 12 for 3mths of service. Also come to find out I still paid for two radios for the past year. They did refund me for the one. They told me my radio would be working, of course it wasn't. They did not want to refund me for the week that the radio was not working, because they turned it off. Here is the kicker if my radio didn't stop working, here I would still be paying for 2 radios when I canceled on last year.

There keep taking money out of my bank account.

On 05/23/08 I called and asked for a specific person and she wasn't available. Turns out they have call centers all over the country-this person I had on the phone was in the Carribean and didn't know where the previous person I spoke with was. The bank has pulled my statement from 04/07 where it clearly shows that I was charged by XM and they checked both of the cards and do not show that XM has even submitted the refund to the card. My bank also offered to do a 3-way call with XM and XM refused to do it.

I was informed by the customer service rep that there was a note in the file that said I got off the phone before she was able to give me that info. I informed the customer service rep that it was a CYA (cover your ass) since she had given me a confirmation number that info should have been told to me as soon as I made the call. I informed them that I was contacting my credit card company becaue I did not authorize the fee nor did they notify me there was a fee. I was told the charge would be reversed in the next 24 to 72 hours. The rep put me on hold for more than 15 minutes before telling me the charge would be reversed. This company has no ethics and not concerned about customer service. I would not get radio service from Sirrus.

After talking to the service rep from Sirius I knew I needed to talk to a manager. The service rep stated that without me contacting them they didn't know the standings of my account and continued service for 1 month after the subscription was to be canceled. When talking to the manager she stated that this is the companys policy. Not anywhere on the bill or when I purchased the units did I sign for this agreement. She explained it like this. If you go a get a cup of coffee and drink half of it and don't like it they won't refund your money or make good for it. I then responded to her if I don't pay my car insurance on time and get into an accident do you think they are going to cover me? She then told me I was missing the point. Being that my 2 units were on and being used after the contract was expired I should have turned them off.

Is it my fault that I'm not in control of that switch to the satellite in outer space? She then continued to say the dates that my service was cut off. Those dates weren't correct either. The last date for my service as she stated was 4/26/08. Now I'm not to sure of the day that I lost service but I beleive that it was mid March. Yet another issue. So I told her to hook me back up for one month to make this issue right. Not a chance. Well I don't know if this message applies to anyone else or will be helpful in making a decision in the future but I have removed both units from my cars and will NEVER return to any satellite systems ever again. Just to let you know the bill I'm frustrated over was only $35.74. While I'm saving to buy a house in the near future I don't need anything showing up on my credit report saying that I'm not able to pay my bills.

I don't owe them anymore money and feel this is way work is being sent overseas because of people like this. Then everyone wants to cry about know jobs. She wanted to send me back $91.45 because I said I already paid for the year. Before I spoke to her I spoke to another young lady who was worst then her who would not put a supervisor on the phone so I had to hang up and call back.

I spoke to a representative and she said I would be reimbursed the $143.82. She also agreed that I should not have been charged for something I had never ordered. Now XM is saying that they will only pay me back for 6 months. They say it is my fault for not noticing their mistake earlier. How can I be held responcible for their illegal actions of charging me for I service I had not authorized? When I would see XM on my bill I just assumed it was for the radio until I looked more closely and saw that there was an extra charge of $7.99 for XM Online.

3 hours of time

On March 10, 2008 I spoke with another Sirius Representative after noticing that on March 10, 2008 monies in the amount of $76.11 was withdrawn from my checking account to pay for the first installment of a 1 year subscription to Sirius. In no way did I authorize the withdrawal of monies from my account. No monies were to be paid to Sirius until the service issues were corrected according to the representative I spoke to on March 9, 2008. The representative I spoke to on March 10th informed me that the monies taken from my account would be credited back to my checking account and not my Sirius account.

On March 11, 2008 I spoke to another representative after noticing that no credits from Sirius were posted and also five overdraft fee were assessed because of four small purchases I made and the credit card purchase I did not authorize from Sirius. I was told to fax the the bank statement as proof of the overdraft fees and Sirius would correct the problem. I informed the representative that I did not receive paper statements and asked if I could print my statement directly from my online checking account. I was told that would be acceptable. On March 12, 2008 I faxed my bank statement with a fax detailing the problem.

On March 14, 2008 I called to confirm my fax was received and I was told that it was and the billing dept. would be reviewing my compliant and correct the problem. On March 17, 2008 I called to inquire about my account status and was told by a representative that the billing dept. was still reviewing my fax and to contact customer service in two weeks. On March 31st and April 7th I called and was placed on hold for a representative for 48 minutes and 41 minutes, respectively, and was not able to get through. On April 10, 2008 I finally spoke to representative and inquired about my account status and about a new charge from my checking account by Sirius. The representative was extremely rude and I requested to speak with a supervisor. A customer service supervisor informed me that I would need to send in another bank statement because the billing department did not accept the internet printout and I would need to go to my bank and ask for a statement.

All I wanted was problem resolved as soon as possible. I had been extremely patient and have been cooperative with Sirius Representatives. The run-around and rude treatment I have received was uncalled for and unappreciated. I wanted to continue my service with Sirius once the service problems have been resolved because during the previous year I had my subscription I did receive excellent service and customer service and I am willing to overlook the service I had received the past two months. I requested in writing that the unauthorized purchase of $76.11 be immediately credited to my credit/debit card, as well as, the numerous overdraft fees totaling $178.00 incurred due to Sirius carelessness.

Finally on May 2nd I called inquiring about the status of my account and was told that my request was denied. I originally called to cancel my service the day my subscription was set to expire according to their billing records and due to the terms and conditions I had agreed upon when I activated my account the subscription is automatically renewed. I contacted Sirius to cancel a few hours too late according to the women handing customer relations at the corporate office. If I had called earlier in the day I could have had my fees refunded.

I asked what the appeal process or complaint process was and was told that she handled the compliants and our conversation was cut off. Unfortunately, the woman from corporate office had called me after complaining to representatives and supervisors, and after our call was disconnected there was no way for me to contact her. I called back Sirius and was told to bad, to sad. And now I am out $246.11.

I called the customer service number to ask what the charge was for and I was told that they interrupted my service (unbeknownst to me) on March 8th due to non receipt of payment. They then received my payment on March 16th and turned my service back on and began my year contract on that March 16th date. So now XM is saying that my 1 year contract is from March 16 and not January and they are demanding another $28.13 or they will shut off my service (even though I have prepaid $157.44 for an entire year). I could not understand why they did not apply some of the $157.44 to the standing balance and leave my contract beginning in January as was understood by me when I turned the service on. If I pay this extra $28.13 it pretty much negates any savings I may have received by prepaying for the year.

When I asked the representative to transfer me to a manger she said that the manager would tell me the same and that is just the way XM does it's billing (oh, by the way, the radio service is only $26.13 of the bill, they are charging me $2.00 to invoice me for payments because I don't have a credit card or bank information on account). I told the representative I did not care what the manager would tell me and that I wanted to file a complaint with them regarding their billing practices. Needless to say, a manager was unavailable and nothing was accomplished. As it now stands, I can terminate service, receive a refund for services not rendered and then I am stuck with a radio I paid $90.00 for that is useless to me.

Four months later I have now received a bill in the mail from a collection agency stating we owe them money for disconnection. They have never contacted us or sent us a bill until it went to a collection agency. This company has now put a mark on our credit by putting our account to a collection agency. They never sent us a bill from them to give us a chance to correct this problem.

I was shocked at the amount of harrasment that I have recieved from the Radio and NCO Finanical to date.We have talked to maninly one person who says there is no one above him and he really doesn't care what your problem is. We have been told we reactiovated our service in January and never even talked to anyone there. There is a real consummer problem here that needs to be addressed.

Credit reports being ruined and prople sent to collections with good credit.

First, maybe I'm uninformed, but I assumed that an expired credit card could no longer be charged. Second, they charged me for a radio that I didn't own. So I was being charged for an extra radio, a defective radio that have been replaced by the dealer and which was no longer in my possession. When I called to get the extra radio charge removed from the service, it took 1.5 hours to get escalated through 4 different customer service levels - only to be told that they could refund only the service - pro-rated until today. Not the amount going back to the error they made. On top of that, they indicated that they could not refund the sales tax on the service that I never authorized and never got. So I'm amazed. Maybe this Sirius acquisition is causing them to take their customers for granted. I'm ready to drop the service.

Loss of funds. Convoluted and time consumer run-around to cancel service.

I next navigated through the XM phone menu and spoke to a live human. My account and radio information was verified. The support rep was reading from a script, because he repeated word-for-word the exact same information available from the phone menu re: radio refresh. Patiently, I explained that the 6 previous attempts to refresh the radio had not worked. He assured me that everything would be working fine and that he had sent a refresh signal to the radio. I explained that I would not be turning on the radio for several hours, until I got back to the car. No problem, he assured me. Everything will be working perfectly.

Here's the part that really floored me. Because I tried for several weeks, without success, to get the XM radio functioning again, I asked if he could extend my service 1 month, at no cost to me. At first, he thought I wanted to pay for another month's subscription. No, I responded. I have paid for 3 month's service but haven't had that service for nearly a month, so I want XM radio to extend my existing service by a month at no additional charge. He says, let me check, I will be right back. I thought this fair since by now I'm really not satisfied with the XM radio, and unable to use the unit even though the service is paid for. It's a chance for them to satisfy my discontent. After 15 minutes of silence on the phone, I finally get the idea that he hung up on me. Based on my experience of poor quality of service, both through the automated systems and the human system, it is clear that my local NPR public radio station is much more deserving of the money that I had planned to give to XM. It's a $40 lesson and I will make it so.

Paid for 3 month's of service. Followed explicitly the radio refresh instructions through multiple attempts over a 3-week period. The radio did not refresh and I have not received the service I have paid for. The problem was escalated as I felt appropriate, and a reasonable adjustment was requested and denied.

A couple of months later my service is cut off. I call XM and I'm told they don't know why my service was disconnected and they reconnect me. About a month later it happens again and I call XM again. They tell me the same thing, my account is up to date and they don't know why my service was interrupted. Now, mind you, each time I call them I'm on the phone a minimum of 30 min. and was disconnected and placed on hold several times.

Well at the end of Feb. it happens again and the rep I spoke to apologizes, reconnects my service and tells me he doesn't know why this has happen, but assures me he has it straightened out and it won't happen again. Well a few weeks later we receive an invoice stating we owe over $100. We get one every other week and I'm real hesitant to call just because I know I will be on the phone for a long time.

Finally, one day I get an email stating my service is going to be interrupted if I don't pay the balance on my account. Well I couldn't bring myself to call again so my husband call. He is on the phone for an hour with them and he gets so frustrated I take the phone and try to reason with the man on the phone. I explain all the problems we've gone through over the past months and he states he understands, but you still owe us this money.

I had called at least 3 times and my husband had called as well and we were repeatedly told our account was current. Than all of a sudden we owe $166. XM has the worst customer service and the worst service I've ever had the misfortune to deal with.

It has been 6 months and I am still waiting for the check. I have emailed, called and checked that site that gives updates as to when one would be receiving their check. I know its only $120 but its the [expletive] i can't put up with. Why offer something and not follow through. I dont get it.

Ive been bamboozled.

When I called XM they told me I had signed up for the 3 year plan (which when taxes and activation are added comes to $398.98) I REPEATEDLY told them I did NOT want that plan... only the month to month. Called the day of the charge and I was told I would have a credit within 72 hours. Well it has been over a week and I am still waiting. I called my bank and emailed XM Billing, and if the money is not returned tomorrow they said they will start the paperwork for a fraudulent charge to my account (which could take up to 10 business days to resolve).

As expected, the radio had so much interference it couldn't be used and I put it away after about two weeks. I accepted the fact I paid too much, three months of service and only used the radio for two weeks.

Six months later, XM has started calling my home daily and demanding that I pay for the additional three months of service. When I spoke to Sean at collections and Alisa at customer service, they insisted I pay for the service I neither used nor requested since my account was never officially deactivated. Neither representative would resolve the issue, but only insisted I must have used the radio since the account was not deactivated. In addition, neither representative would stop the daily calls to my home. Instead,they demanded payment and threatened me with collections. Why should I have to pay for something I didn't want or use?

They apologized and reversed the funds, but not before the account had been overdrawn because of their unauthorized transaction.

They said they handed it to a collection service and now I have $477.00 bill that i never used. they basically told me that they would not hook my service back up and they washed their hands of me and told me that it was in collections.

Refund was to be $179.98, they provided $169.99. I had to pay $8.95 shipping also.

Looks like they may shut off my service before the 6 month time period which I signed up for, and already paid for.

Secondly, I am nervous about the portable xm anyway - I am not sure how the reception is going to be out in the rural are where I live. I tried to explain this to Tom (who was the supervisor there) and he said that it was I who got myself in this situation and that I should never have ordered it. His tone, everything was just nasty. I think that they must be in some call center somewhere and just hire these people off of the street to answer the phones. I am really turned off by xm now.

Once our credit card statement arrived in January, we saw Sirius did not refund our full amount, only $78. A phone call was made and after speaking to several people at great length with all the details, we were told we could not have internet access without a radio unit and they cut us off (the $75 gift card gone to waste). They told us the Sirius employee who told us we could use it that way was wrong. After much back and forth they agreed to refund us our remaining $57. We called again in February when the refund did not show up and again after much run around we were told we would see the refund on our next statement. It is now March 11th and there is still no refund. Sirius still owes us $57. Today we requested to speak with a manager, after being on hold for 15 minutes we were told The managers are all out for lunch. Sorry I can't help you. Sirius has $130 dollars from us ($75 gift card and the outstanding $57 they owe us) and we have nothing but a lot of aggravation to show for it. I do not believe they have any interest in their customers except getting their money. I do not believe they have any intention of returning our money. I question the ethics of this company. We will never use Sirius again and DO NOT RECOMMEND TO ANYONE!

In contacting Sirius, after repeating my situation to several Customer Service representatives and supervisors they are unable to help me. One of the reasons stated is a company policy of requiring three pieces of identification to discuss an account. No one at Sirius seems to understand the logic that because someone else fraudulently opened an account in my name with a stolen credit card that I do not have this information. I have a copy of a police report I have filed in this matter and want the issue resolved and my credit standing restored. The reason I am writing you is that I have tried to resolve this matter with any success. My last correspondence to Sirius was on January 31st when I wrote Mr. Michael Moore head of Customer Relations.

In addition to being a victim of identity theft, I have paid money for copies of the police reports and filled out reports where my signature had to be notarized. All of this costs money. So far I am out about $100. This is not to mention the time I have spent on the phone trying to explain the situation to Sirius and to get someone interested enough to take action. Its ironic, I am still a victim.

Major frustration, monetary loss, all for unrequested service.

I recorded the call Attempt 2 (2/25/08): XM representative collected account ID, validated my account. As soon as I said I would like to cancel, she hung on me prior to me getting her phone ID / name.

I recorded the call Attempt 3 (2/25/08): had my lawyer represent me (he recorded the call and maintained very thorough documentation as well as voice recording of the transaction). *cancelling an account should not be so difficult; each time we called customer service, we waited on hold for 15+ minutes. In all, I spent about 3 hours coordinating a simple cancellation request + 2 hours of my lawyer's time. I hope others don't have to deal with this.

Laywers fees: consultation + representation when cancelling my account.

I don't understand why Sirius would not take back a radio from a loyal subscriber. I then told them that I would cancel the subscription if they would not authorize the RA. They really didn't care about losing a subscriber; they were more interested in the 30 day return policy. So as of Feb 22, 2008, I'm no longer a Sirius subscriber, but I still have Howard TV. I decided to dispute the charge with my credit and send the radio back to the Howard Stern show. Looking at some postings on the web, I see there are a lot of dissatisfied people with Sirius customer service. It's real surprising that customer service is not interested in keeping subscribers. The $100 dollars was worth more to them than a life time subscriber.

Up until now the only impact has been the irritation of dealing them. I don't believe the collectors are legitimate either. To date, nothing has showed up on my credit and it's been over 9 months since they started calling me. If you're upset with XM and want to let them know, I encourage you to send an email to Joe Zarella. He is the Exec. VP over business operations and listener care.

I've bought a second Starmate receiver and antenna on eBay, but I'm not going to continue to replace this shoddy equipment. I can see that the only solution to unacceptable performance of Sirius radios is to give up on Sirius and make sure I put a stop on any attempted debits to my bank account.

Time and hassle.

Over 350 min. of phone calls, 657 dollars of products and services.

XM has negatively reported to my credit and charged me $25.90 for months of service I never used.

I called them as soon as the bill appeared on my credit card statement. I hadn't been using my XM radio for over 6 months so I didn't know that the service had been automatically renewed. I called them and they were very aggressive, saying I would have to pay them for the balance of the month or they would have a collection agency come after me.

I followed their instructions on returning the extra radio and the warehouse didn't show having received it for 1 month after I shipped it out. I have come to the conclusion that XM is doomed and it starts from the top down.

I finally canceled service after the final incorrect bill.

several hunderd dollars and massive stress and loas time trying to work with them and thye just keep lieing and never do it. and the bill gets higher and higher for no reason.



My husband called and spoke with Blaise. Blaise told me I had called July 23, 2007 and spoke with Johnathan and told him to sign us up. Blaise told my husband that I called in Oct 2007 and Dec 2007 with questions about my bill. My husband said the only question we ever had is 'Why are we receiving a bill?' Blaise told my husband that the satellite signal was never confirmed. My husband asked him if the signal was never confirmed then why bill someone? Blaise just kept saying it was a cancellation fee. My husband asked him what was canceled because we never opened an account. He apologized and said there was nothing he could do. I know it cannot be legal to open up an account without permission and then bill someone for a service they do not receive then charge a cancellation fee on the account that was never authorized in the first place.

This matter has been sent to a collection agency. Although it has not been posted to our credit report yet, it is only a matter of time before it is. I have spent countless hours on the phone trying to rectify this problem. My time is valuable especially since I have 3 children. These are hours I will never get back.

I have spent over $200 upgrading my radio and docking systems only to have a general loss in service. This change will also alter my opinion of satellite radio: I can no longer recommend it to others. The biggest consequence is that I may go back to commercial radio--and so will others. Nice try, satellite! Better luck next time.

I received my credit card statement today and saw the charge for a new subscription in the amount of $142.45. I have since sold that car along with the Sirius Radio still in it.

I asked Sirius Radio to cancel the subscription and refund my credit card for the amount of the 1 year subcription and they said they would cancel but not refund my credit card. Now I have paid for nothing and I don't like it. I never saw their policy, I never agreed to another year of charges on my card! THIS WAS A GIFT!

Payment of $7.80 penalty for them not sending notice in a timely manner. In addition I feel that doing this to an underage child is extremely unethical and they should be brought to further consequences for their actions.

Negative credit, charged me for something I never authorized.

I bought a year subscription that will not expire till June. Is there anything that can be done?

I would have been automatically billed and not known until I noticed it on my ATM credit card statement. If the funds were not in my account at the time, it would incur an insufficient funds charge. I'm retired and on a budget so what goes into my account does not leave much room for error. This could have been my little Mom, Aunt or older sister. They don't like speaking on the phone regarding their bills because they feel they will be taken. They often call me to do a three way call with them because I'm a retire representive from a Major telecommunications company.

I then contacted XM radio to expain the situation, only to be told that they could do nothing for me and that the debt was outstanding. I explained patiently again that minors can not enter contracts and she told me that this was not a contract, that these were terms and conditions. I asked her what they were terms and conditions of? No answer from XM radio. I am beyond frustrated. I have been harrassed for almost 9 months. I am not paying this bill merely on principle. I took the XM out of both of my cars and will never use this service again. I hope others will do the same.

Fast forward to another year later (December 2007), Sirius again charged my credit card for approximately $160. This time, the charge was removed with just one phone call to my credit card company.

Sirius, under threat of a class action lawsuit, eventually paid me the $50 rebate check. The only loss was my time trying to get this issue resolved. Also, I will be no longer do business with my credit card company (Chase), since they continued to accept this charge from Sirius, even though the credit card # Sirius had was no longer valid.

The latest call on November 10th, 2007, I was told to call back tomorrow. I asked if I could ship back this outdated unit and receive a new model and the staff could not advise either way. I am extremely upset and disappointed that this is the second unit that has failed in a one year time frame. If I had a choice now, I would look elsewhere for another satellite radio product! I have renewed my contract, not knowing that the time frame without the service would continue as long as it has. Sirius has given me a extension for the time until this is resolved, and if this problem is not attended to, I will be requesting to cancel my subscription and ask for a refund. Having the radio itself is a moot point as I would have to absorb the cost of it, chock it up to a bad investment and advise others!

I fear that if I do not pay this that it will negatively affect my credit report. Thank you for your time.

I paid $24.63 in 10/07 as they insisted that I owed an extra month. The bills continue after that billing of $22.56 per month. To date I have spent 10 hours trying to resolve this. The harrassment from Sirius continues as do bills and phone calls.

I'm unable to enjoy the service that I paid for in advance. It's sad to think that so many consumers could be taken advantage of. I hope someone (can somehow) get the attention of the people at Sirius.

Called Sat., Nov. 17th and got a run around and spoke with 4 different people in order to complete this transaction.. Also, needed to make sure they reverse charges made of $149.50, which I never paid the whole 6mos. of service.. (usually $10.00 a month!?)

No replacement ever came for the first set, and we were charged for the annual renewal--no notice, questions, etc. We have two subscriptions to Sirius for which we are being charged, and we have no fully functional receiver. (We should have two.) They suggested we cancel the first one when we really want it fixed. We tried to cancel over the internet but were advised you can only do this by phone, and there is no answer! As usual, we can't get any action by e-mail, and the phone waits are interminable. This is the conduct of a monopoly! We're out over $200 per year.

We've explained over and over that were getting billed: we didn't get 2 months free even if we DID accept it! Had to close active accounts, sell radios, change credit card number and file dispute with credit card company. I plan on reporting this to BBB, attorney general, posting it on web sites, telling my friends to stay away from XM and doing anything else I can. They robbed me of over $50 and a lot of time I could have been spending with my family!

As well, when I read the copy of the invoice at the bottom it reads: ALL SALES ARE FINAL. I called to speak with a customer service person and she basically told me I'm stuck with the unit and wanted to argue about the recommended installation guide by AudioVox. I asked to speak to a supervisor and she said it would take a long time because they were all tied up with other callers...which really sounds about right!

The GOV NEEDS TO DO SOMETHING ABOUT THIS SCAM. I feel like XM knows about it, they know their information has been stolen, but do not want to admit it!

On Sept. 12, 2007, I was away from home when a call was logged on my caller ID. When I returned the call, the number was identified as being the COLLECTIONS DEPARTMENT at Xm Radio(1-800-335-6800). I held and got an agent. After going all through my account information, I was told the account was current and I should not have been called. Two days later (9-14-2007) I was called again and answered the phone. The person identified themselves as being from Xm Collections and started a litany about the acount being over-due, blah, blah, blah!

I interrupted and said that there had been a call 2 days earlier and that I had spoken with collections and been assured that the account was fine. The person then said, let me look . . . , oh, yes I see that but the reason for the call is that you were late in your payment - I said no, I wasn't the payment was made in August, then the guy said, let me look, (short passage of time) oh yes I see that but we're calling because you only paid for 3 months and the account is a 6 month account, I said NO the account is on a 3 month cycle and has always been 3 months and I paid 3 months ON TIME.

Then he apologized and hung up. (Did you notice that the stated reason for the call changed 4 times!?) I went to a phone in the house with caller ID and noticed that the 1st and 2nd calling numbers were different - the second (202-380-1294) was NOT identified as an Xm corporation number when I looked it up. So I called Xm back and made a FRAUD complaint, going through all of the BS AGAIN!

I got a call reference number and was told I'd get a call back in 72 hours. Today is 9-24 (10 days) and I decided to follow-up. After speaking to two others I got a supervisor who looked at my account inside and out and assured me that the account is fine and that THERE WAS NO RECORD on their call logs of ANY calls being made to us.

I said that I KNEW THAT the account was current! My concern was/is that it's OBVIOUS someone was making unauthorized billing calls and since the first call was from a corporate phone either someone who worked for them had made it or else someone had somehow tapped into their lines. And that the second call came from a number identified to be in the private sector - that means SOMEONE has access to their account information and is trying to get fraudulant payments - if they're doing it to me they're doing it to others. Xm doesn't seem concerned about their accounts being secure.

After coming back from traveling, find that I have a bill for $30.00. I called XM to let them know that I never asked for service to continue, and never signed anything saying that. I was transferred, supposedly to an XP rep that was going to help, then surprisingly I was hung up on. I called back explained my situation yet again to another rep. She did not want to help. All she could tell me is that XM has no clue that customers want to cancel their service so they continue to bill and ASSUME that the customer is using the service.

Finally after another twenty minutes of circular conversation, without any real explanation of why i was charged without notification, they said they would refund fully the amount charged, upon cancelling. Two weeks later, the charges were still showing on my statement!

ROund Two: Call to Sirius C.S. initial wait = 35 minutes, someone finally answers, I explain my situation to them. They say, oh they must have FORGOTTEN to refund the money to your account and I will go ahead and take care of that for you now she proceeded to tell me that i would only be refunded 210.49 due to the $75 cancellation fee!

Finally, I asked to be reimbursed, as the signal was not reaching my car. They told me to try again. I said I've tried enough and would like my money refunded. They said they would have to prorate my refund. I asked how do you prorate something that never worked in the first place? Also, the night I initially paid the $77.00 to reactive my service, I bought their radio for $5.99 that I was going to put in my daughter's car. That service was $55.40, which was charged also on my bank card. I hadn't even tried to get that activated, since the activation in my car wasn't working.

I told them I hadn't taken the radio out of the box yet, and would like to cancel the service on the radio I bought. They said it was a binding contract and I couldn't get out of it. I told them I had signed nothing stating I was in a binding contract and would like to be reimbursed for both the $77.00 and $55.40. I asked to speak to a manager and was cut off. I have yet to be reimbursed. I would like to let everyone know that XM is the worst company I have ever dealt with.

In 2 weeks I received another bill. I immediately called, went through a canned talk, insisted on speaking to a supervisor; he assured me I was paid up.

2 weeks later I received ANOTHER BILL. Called back, wasted 20 minutes, supervisor said was corrected. I checked website & it showed all paid. I have received 3 more bills, each one higher, now called delinquent and now a collection bill.

It's bad enough you're paying for the ruse of commercial-free radio, but you can't get billing correctly, and they want access to my accounts?

I immediately contacted XM Radio both by phone and email. I received an acknowledgement that the money was taken without my approval and knowledge. They refunded $16 but kept the balance and will not refund it. This is corrupt, to say the least, as this is no way to operate a company.

I am not using the radio and have not used if for the last 7 months. I am getting tired of being threatened with collection agencies, etc and individuals who will not take a cancellation order, or individuals who speak rather poor English. I would like to see these people punished, but I doubt that anything will ever come of it. I have no intention of paying for something that I no longer use.

I explained to the gentleman that the only reason the information was there was because the person I talked to a month ago set up our account again as it was not there prior to our phone call. We have friends that are going through the exact same ordeal. If we did not give the information when we set up the account, how in the world were we able to listen to the radio for the past year?