SiriusXM Satellite Radio Reviews

I received a letter from SiruisXM offering a 6 month promotion. At the very bottom of the letter it states will renew after 6 months at the current rate. XM charged my account on 4/22 with no warning and the charge was $102.44. I received another letter for a another renewal of $25 for six months stating the current rate of $14.99 and the same that a renewal will be based of the current rate. The unauthorized charge of $102.44 which equates to $17.07/mo. Did the current rate go up $2.08 in two weeks?

I have a trial membership (came with my car), and I wanted to 'Manage Account' which required me to register. For some reason, my email (**) wasn't being accepted so I did the online chat thing; the outcome being "use an alternative email address" - I don't want to use an alternative email address. My email address is a good ole MobileMe address which I've had since 2009. So I called Listener Care, same outcome. No one could tell me why my email address wasn't being accepted. Then I went to Facebook and sent a message and was told it was against the rules to accept my email address. I still don't know why it's against the rules and quite frankly, the company can make up their own rules but I'm wondering what's in it for them to not accept certain email addresses. So, after my trial, no Sirius for me (.com)!!

SiriusXM charges $2 each time they send me a bill via regular mail. I have asked them repeatedly to send the bill via email but they will not do it. They are trying to force me to use a credit card to pay the annual bill, which I will not do.

I paid for a three month trial, but the music was not to my liking. I called and cancelled and received a prorated refund. They are an excellent company, and recommend you try them if you're a music lover. .

I have been a customer for years and always paid via check for 3 months. In Feb 2015, I signed up again but this time did my credit card. I called today to cancel since I was going to Pandora and spoke with the 1st agent to gather my details why I was canceling. Next, she transferred to another agent, asked the same reason why, and then hung up on me. Things happen, so I called back and did the same route. Explained I just called but got disconnected. No apology and repeated the same story.

I purchased a 2015 Jeep with just 6 miles on it, which I was told would have the Sirius all access for one year and Travel link for five years (I confirmed this on the internet. Both Ford and Chrysler signed this deal June 14th, 2014). Got the registration letter from Sirius and it only had a two month subscription. Called, got the run around, and finally got so angry, I just canceled it right on the spot. The customer service is terrible, just terrible. I'll NEVER go back to them. Have 28gb of HDD space and that will hold thousands of songs. H E double L with them.

I have been with Sirius since 2007, 8 years. You can cancel almost anything like Netflix or Amazon Prime, your cable or telephone. But these guys get your information and you will try and try to cancel but always a computer problem. Or you can't understand their low wage workers in charge of cancellations. Call us back! You start over until you wore out trying to cancel a service you can't get anymore after your receiver goes badly. "Buy a new one." Easy to sign up! Beware of the agreement with Sirius in spite they paid a lawsuit to stop their practices...they still work it. I will never go back and that means I will tell more people about my bad experience then people tell about their good experiences with a product or company. Go figure.

Make sure you keep documentation of your cancellations. XM radio reactivated my account after it has been canceled for over a year and a half. These people are crooks. I highly recommend if you had an account with them to "change your card number" because they will reactivate your account down the road with or without your consent and they won't refund your money.

First this account was auto-renew; our card was compromised, so they couldn't take the payment when it was due. I did have a reminder to call on the due date to cancel. However, the device containing the reminder is broken, so I didn't get the reminder. Rep 1, they waited at least 2 weeks to contact us regarding non-payment, but we had decided to cancel. Rep 1 told me I had a $5.00 balance for the time we had the service beyond the renew date. He wanted a card to pay the balance. I told him to cancel the service and send me an invoice. He insisted that they cannot send an invoice. It's either a card or nothing. I reiterated several times that I wanted the service cancelled right then. After also talking w/ my husband, the call was terminated. (Hubby got frustrated and hung up; they were going around in circles and accomplishing nothing). I missed a second call over the weekend.

I signed up for and paid for a lifetime contract with Sirius satellite Radio. Since then they have turned off their services to my radio twice. They keep telling me that my radio is broke and that I need to buy a new radio from them and pay to have it installed. I bought a new radio in 2011. That was the first time they told me that my radio was broken. This last week Sirius again stopped service to my radio and again told me that the new radio that I bought new in 2011 is broken. They are again telling me that I need to buy a new radio from them and pay to have it installed. Sirius is telling me that the only way for me to get the signal back is to do as they say or they won't send their signal to my radio.

I paid for a lifetime subscription to Sirius radio. When I bought a new car they refused to transfer and stated I must create another account. I don't know about you but I am still alive and they are not honoring their end of the bargain. Sounds like they needed cash flow at some point in time and offered the lifetime for a decent price but now they don't need us little people. I have no choice but to add unlimited data to me cell and switch to Pandora or I heart radio... I was a good customer for a lot of years.

After the "free" 3 month trial, I was able to get a 5 months for $25.00 plan. At the end of that time I received a "BILL" for $56.00. I called them and found out -- the new rate was for 3 months, and now the cost was $240.00 per year. The person I spoke to was not able to get me a better rate so I told him to drop my service. My service was not dropped, so I called again. This time I was offered a plan for $110.00 a year, but it did not include a station I wanted.

XM Radio charged my card over a year ago, thus renewing my service without my consent. I was not able to receive service and was not aware that I was still paying for it. Not only was I charged in error, but they refused to reimburse me. XM Radio had the audacity to call asking if I would like to renew service that HAD JUST terminated a month ago! The only reason I even received this call was b/c my card was not going through (I recently changed addresses). They were going to charge me a 3rd time! It is illegal for them, anyway, to make additional charges beyond the initial consent!

I have talked to three difference CS reps. All of them gave different answers to my questions. I have spent more time trying to correct my billing than the service is worth. I had to talk to another rep to cancel the service - no surprise there. This company is very difficult to deal with.

In 2008 I bought into a "lifetime" package with Sirius radio, when I purchased a BMW.. (Lifetime does Not mean lifetime - it means through the life of 3 cars...) In 2011 they transferred Sirius to my Newly purchased Audi A4. I enjoyed this service. In 2014 I bought a new BMW... I drove away with my Sirius running... 1 year later I get a bill. I call to tell them it never made it 3 cars. They don't care.. spoke with 4 people.. 2 awful, 2 nice & apologetic. How could you sell someone a package and not fulfill the package plan? You are just a number with this company. Do not buy into it.

You can not cancel. Once your subscription ends they automatically renew and then charge you extra when you want to start it back up. They are crooks. I like the programs they offer, but do not to stay subscribed for my entire life. The other thing is, they have no set rates. The price is always negotiable. Every time I call them up to cancel or subscribe to another term I am on the phone for hours.

We signed up for what we thought or told 1 year for $100. Charged a year after. No one would listen. Got the run around. Had to get the bank to stop payment and they still let it run for a month or more. Called everyday - same story.

After 20 minutes on the phone trying to cancel - which I did successfully - I was told there was a $75 'cancellation fee'. Predatory and dishonest. Also, the signal is wretched... Sounds like a.m. radio at the bottom of a well.

WARNING -- U.S. Department of Justice Investigation Underway? There needs to be. This is a very very shady operation. I should have recorded the conversations. First a fictitious high rate in State (9%) and City(4%) taxes were charged that were not explained other than "regulatory state and city tax". My state income tax rate is 6% and we have no City taxes were I live! This isn't Massachusetts and Sirius isn't based there either!!!

We purchased a new vehicle and I called to have the lifetime service we purchased transferred to the new vehicle. I was told that there would be a $75 transfer fee which was fine but I did not yet have the vehicle ID number. The representative said just to call back when I had that ID number....which I did today, at which time I was told that the lifetime subscription is only good on the vehicle that we owned when we originally purchased it...this is not true. We were told there would be a $75 transfer fee...that's it!! This means when we sell our other vehicle, whoever buys it will have a lifetime subscription and that will ALWAYS be attached to that vehicle!!

After waiting on hold for 20 minutes plus on two nights, the rep couldn't even activate a radio in a new car. They didn't know how to use their computer system. She kept telling me to "bear with her for awhile." That part was true. I have their radios in another vehicle and on a boat. They could never make the boat radio work but wouldn't relent in charging me an activation fee for a product I couldn't use. The simple problem is, I love the content and despise the company. If there was another provider, I would pay double what Sirius charges to not have to deal with them. It must be nice to have a monopoly.

I've been a ten-year subscriber to Sirius and the Customer Service has always been lousy. Today was the last straw as I called because my free trial on my new car ran out. My experience on the phone with two different departments was so bad that I do not plan to renew. When will companies learn to treat loyal customers well? Really disappointed.

Several years ago I was given a used XM desktop radio. After discovering the ridiculous monthly rates I chose not to activate the radio but SiriusXM had my contact information by that time. Soon I was receiving introductory offers ($25 for 6 months) by snail mail and email. A year ago I took the bait and subscribed. While the service worked well, at the end of the trial I realized I had only listened to my radio about 4 or 5 times in those 6 months. I also realized I had heard more trucking commercials during those times than I had ever heard in my life. I cancelled the service.

Have had xm radios for around 8/10 years. Currently have 3 active. Under my wife ** last couple years have had as many as 4 active at once but your signal is getting so weak that it's getting point where it's not worth expense. Nobody wants to listen to music or baseball game when it cuts in and out nonstop. My boom boxes really struggle.Your signal used to be so much better. I know I am only one person but this is brutal. If it continues no point having XM in Regina Sask Canada. Thank you.

Most companies out there are very upfront about when they are going to charge you for a subscription, but I never received any notice that mine would automatically renew. I paid a promotional rate in the beginning, and then without ANY notice at all I was billed on my credit card for a 3 month renewal. My subscription was for 6 months before, and this 3 month renewal was almost double in price than what I paid for the previous 6 months! Then when I went to cancel the service, which was in the evening MST, calling was no longer available. Why do I have to call to cancel my service? Every other subscription I have have easy to find ways to simply cancel online. My opinion is that this is a way to scam everyone into paying tons of money to SiriusXM without the customers even realizing it. I will never use this service again. I love the radio, but I cannot stand the way this company is conducting business.

I had three radios with Sirius XM, one was a year no charge. Have had their service on and off for six years. Never again. First of all if you have newer cars with USB or SD you do not their service. You can download all the music you want and play what you want when you want, so you no longer need them. When you pay in advance there should be no reason to give them a notice. How can they charge you if it is PREPAID for not telling them to shut it off? It is prepaid a scam all the way. They say no more deals. You pay for the whole year - for me would’ve been over three hundred dollars. They send you to collections for prepaid service, charge you for six months and turn it off in two months. Stay away. They will soon go the way of Blockbuster. They are not needed service.

I'm disgusted was told that radio would be replaced and under warranty only 3 months old and insurance ppl want to hold 80$ on my bank again. I'm disgusted finally called back for 4th time and they gave me a refurbished one for free but it took a lot to get it done. We've had Sirious for 2 yrs and it just disgusted me.

I had a free year of xm radio with my new car. I fell in love with the octane. Just received a phone call to see if I wanted to renew. I said “no” to the six months for $34 then she went on to ask me about doing three months for $14. I said “yea sure that doesn’t sound too bad seems how one month of basic xm is about that much.” I then gave her my card number and information then continues on about after the three months it will be $51 every month!? I said no! She held that information from me until she got my card number!!! That’s a really easy way to lose someone’s trust and respect for a company. I will not be renewing and God help her if I get charged for it all after that lovely phone call. Shame on you xm.

When I renewed the account for my car at a decent rate, I was told I would be able to get the same rate for my wife's car when we got back home from our winter away. I just called to activate my wife's radio and was told they could not honor that promise.

I love SiriusXM. It has a wide variety of genres to choose from. I was sick of FM Radio. Everywhere I went it was like I listened to commercials the whole way there. SiriusXM does have some advertisements on some channels, but there are 70 commercial free music channels. I don't have to worry about purchasing cds and then eventually breaking them or losing them.

I called to cancel my SiriusXM service on three cars (had it for awhile and love the service but we are just streamlining our budget.) The first two representatives each hung up on me when they couldn't convince me to stay with any of their deals. I called back a third time and immediately asked to speak with a supervisor. She was extremely aggressive at getting me to stay (crazy cheap deals) but I held my ground and finally got her to agree to cancel my service. I have cancellation numbers and was promised a prorated refund to my credit card, but time will tell. Just be warned that they will do anything to get you to stay and then will hang up on you when you hold your ground - a total waste of my time and also very effective at convincing me to never again use SiriusXM. Love your product SiriusXM but your poor customer service has lost me forever.

Nothing but problems with the administrative part of subscribing to Sirius. I have been a subscriber since 2007 and get a new car on a lease every two or three years. I just leased a 2014 with a six month free subscription. Since there is no competition for Sirius, it has become a nightmare to correct administrative issues dealing with the accounts and activating the signal after the six month free subscription expired.

After canceling a service that was automatically renewed I received a statement in the mail for my current bill which they said it was 17 98 or 28. Anyways I called to this radio to make the $17 payment. Well on the line the gentleman tells me "Ok your bill is going to be 24 something". I was like why. He said "because we're taking you an invoice fee and a late fee" and I was like how can you charge me and invoice me a late fee. I just got the bill and there's no due date on it so how can it be late. Plus you guys automatically renewed the service on your own.

First time user, and when they called me to find out why I didn't want to renew I got a tongue lashing like no other from a CS agent who wouldn't listen. When I got transferred to the supervisor it got worse.

I had the unfortunate opportunity to have the same billing experience with SiriusXM as many others on this string. My problems started about a year ago when I attempted to setup their service in an Audi I had recently purchased. The process of attempting to get this going was a complete nightmare and after 3 hours of trying, never was able to get the service to work properly. During the call I asked that my subscription, that was just setup, be ended. 6 months later I was still trying to get them to stop charging the card I provided and finally had to close the account. Now they are saying I still owe for a month's service and I told them good luck with collecting that debt. I am just amazed there hasn't been a class action lawsuit filed against this sleazy bunch. But at least my adventure with them has come to a close.

I called to cancel my subscription. I was on the phone for over an HOUR and transferred 4 times to an "Account Specialist." So, I put that call on hold and called back and told the rep that I had been on the phone for an hour trying to cancel my subscription and want it done at once. Furthermore, I do not like an company to have my Credit card number on file to automatically renew (which is the primary reason I chose to cancel my subscription). I won't do business with them again.

I put my card info and when I see the total and the note that they will withdraw automatically 15$ every month after the promotion expires, I decide to not do it and I closed the page. I did not submit the payment but they took your info as soon as you type it and they charge the promotion amount. When I got the receipt in my email, I start chatting with them and they tried to made me believe that I bought the plan. So I told her to cancel it, and she said I should call to a special department to do that, and I told her I would call the Land Rover dealership to let them know that providing that crap just put in troubles the clients. She cancelled the plan that second. Don't even try to register. Good luck.

I've had satellite radio for about 6 years now. Service started out less than $75 per year but with my recent bill, it ballooned to $279. So for the past 3 weeks I've been trying to log on to view the bill to see what I am being billed for. No Dice. Their portal has been down and there is no ETA on when it will be up. I've talked to 4 different reps in the Listener Care department and no one can give me an ETA. On top of that, they don't seem that concerned that the bill has almost quadrupled in 6 years now. No additional channels, still in my same Ford Expedition. The listening pleasure has been great however, I'm done with the outsourced customer service.

This is to inform everyone that when I received a notification on Bill renewal 6 days after my subscription was complete. In no way did Sirius XM attempt to notify me prior to my subscription running out. Needless to say, I called on the same day to cancel this subscription and I was billed for the 6 days service and roughly $1.00 per day. I would advise for no one to utilize this service because of this practice. It is very costly for the quality of service you receive too!

I leased a new car that came with a free 3 month subscription to SiriusXM radio. Well I wanted to extend the subscription but noticed that they charged $2.56 taxes on a $14.99 per month subscription. Outrageous, especially when the state tax rate is 6% and they were charging city taxes and I live in a city without sales taxes. I called Sirius up and all they could say is that's what's in their system. What a farce. How about telling me how they get to 17% tax on $14.99 subscription I don't know and either neither do they or they refuse to say. The state attorney General should investigate and see if they are improperly charging taxes.

I cancelled my subscription, but they never cancelled it. I didn't notice it on my credit card statement because they only bill every 6 months. Predatory. When I discovered it, it was almost 2 years later. My vehicle was a lease and I returned it in October 2013. They kept billing me. Now over 300.00 and they will not refund it saying I never cancelled - which I did but cannot prove it. I bet they are reaping millions in unauthorized charges. I would love to find an attorney who will start a class action suit against them.

I am very disappointed with SiriusXM radio. I finally agreed to try them after being pursued by them for many calls once I purchased my new vehicle. I set up the subscription for every 3 months. Last summer I had to go on a long drive trip using my other vehicle, so I added Sirius to that car and set it up as monthly billing. I have paid my bills except for this invoice which according to their record was due 3/31/2015 for a total of $33.42. Both my Sirius radios were disconnected as of Tuesday 3/31/2015.

I called SiriusXM and cancelled my subscription in November of 2014. I told the CSR I was selling my car so to please cancel my subscription and remove my credit card from their file. It is now April 2015 and I am still receiving bills from SiriusXM. I have spent hours trying to get them to stop charging me. They said "just because you call and cancel your service, doesn't mean they will stop invoicing/billing you." I just can't believe it!! You call and say cancel and ask them to remove your credit card so they won't renew your service and then they rob you another way!!! It's a catch 22. You can't win. This company is so dishonest. Please do not be victimized like I have...

I have had SiriusXM in my car now for over two years. I recently had a change in phone number and had just received my bill in the mail one week ago. Since I had not heard anything, I was planning on paying the bill in just two days' time. Well my service was disconnected due to non-payment. So when I called went through the routine for every customer service department where apparently, not one person speaks even remote English. After it taking over twenty minutes just to change my phone number, I was told the account was disconnected due to nonpayment of $24.00. I mean seriously $24.00? So after finally going through the grueling payment process, my service was finally restored. Only took me over half an hour. Thanks for the terrible service you bunch of scumbags.

Lifetime subscription purchased within first year of Sirius launch -- said to cover up to 3 receivers during a lifetime. That is great because by the time I reach the third I should be hard of hearing, right? Had a removable unit for home/car use, and received free internet stream. LOVED SIRIUS!!! Play unit finally stopped working after 12 years. Went several years without receiver but able to listen intermittently online - meh, good enough until we could afford a new receiver.

Like most of the post I just read... I too just ended my 3 month free subscription. Never used the radio part of it but really liked and used the traffic daily... But my complaint should be with the automakers that add all those fancy options that can only be used if you have a SiriusXM subscription (traffic, weather, etc). And yes the cost is way too high and the push to get your cc information should be a crime. There has to be other options... Goggle perhaps. I guess I will be using the Apps on my phone.

I bought a car a year and a half ago that came with a year subscription to Sirius. I was not interested in their service, so I NEVER activated it. For months they sent me letters to activate. I ignored them. Now 1 1/2 years later, they call my cell every day and will not stop even after asking to be removed from their list. This is harassment, pure and simple, and needs to stop... Not just for me, but everyone.

When the free trial period for my new car was nearing its end, I decided not to continue with the service. I received a phone call from a SiriusXM salesperson. I immediately told him their service had nothing to offer me. I did not like it and would not renew. He kept talking and I hung up on him. Two days later a lady calls me. I told her the same thing and hung up on her when she ignored me. I told them the last time not to call me again. After reading this I am so glad I did not renew. It did not matter what they said, I do not use the service now, while it is free so why renew it? The reps did speak English well though.

Like far too many people, when my wife bought her new Kia Soul, the car dealer informed her she had free Sirius XM Radio. When the free period was up, she agreed to a second period for $36. The service has not worked on her car since that second period ended, but she got charged over $200 nonetheless. Calls to Sirius are always the same: there is no way they will refund the money, despite the fact it is not working. These people are absolutely untrustworthy and if you ask them for proof that you entered into a contract, their operators hang up. We are now preparing a Youtube video showing that Sirius does not work in her car in hopes that a lot of other "suckers" will not fall for their scam.

Once they had my credit card, they continued to auto-renew at two to three times greater rate. We had no previous agreement to auto-renew. A classic bait and switch.

Has anyone noticed how much talking and promos there's been lately? Some friends of mine have noticed this. They seem to call these 'promotions'. Commercials in disguise. Plus the DJs, who I like, are talking way too much. Just play the music. If this continues, I'm cancelling the service.

I purchased the lifetime membership in 2011 for my dodge truck. I ended up selling it in 2013 due to the fact it was a lemon. When I called in 2015 to transfer the membership to my new truck, I was told that it is non-transferable because I had a built in unit. If I had a portable unit I could transfer it. The woman ** then proceeded to argue with me and spoke over me to try and prove her point as I requested to speak with her manager. She never transferred me. I ended up hanging up the phone on her. I could not take the abuse any longer. I will never purchase SiriusXM radio again. Thank you for nothing Sirius. What a rip-off!

Originally I received 3 mos SiriusXM with my new car. After that I was billed far too much to my credit card. Constant calls until that was reversed. Then I cancelled that card and called for invoice billing that I pay by check. No credit card to bill. I renew for 6 mos at a time only for $25, plus tax. Sometimes I cannot get an employee to renew at that price. Then I listen to CDs until I am successful. The best way is to call to cancel subscription and then refuse to renew until the price comes down. Never use a credit card.

Sorry XM Radio, but making it sooo difficult to cancel your service should not be such a big challenge for your many disappointed customers. I've tried several times to cancel, but when they attempt to connect you to their so called "cancellation department" they somehow leave you stranded in the black hole. How convenient. Then you get a bill the next month for a service that you do not use, or wish to use!

I paid $600 for a lifetime membership, at which time I was told I could transfer the service to new radios/cars a total four times. What they didn't tell me, in a bit of highly deceptive salesmanship, was that THERE IS A $75 FEE FOR EACH TRANSFER. As far as I'm concerned, SiriusXM are thieves. They lie through their teeth about the costs for their so-called service. They are dishonest, manipulative, and wholly without scruples. I paid for a lifetime membership. As far as I'm concerned, SiriusXM stole this money from me. I will never do business with them again, and have permanently closed my account. I will be filing a formal complaint with the BBB in the hope that the next rube isn't taken like I was.

I called to cancel my subscription when Sirius hit my account for $195.00 for my 2nd year. When I called they offered a credit of $85.04 to keep the subscription. That was back in January and it is mid March now and never have seen a credit. After a month of phone calls and live chat it is always the same answer. Your credit has been issued but I have never received it. All phone conversation or from overseas with people that hard to understand & talk English and/or programmed to say the same thing. Very frustrating to be on phone for hours to keep getting the same old run around.

Purchase a vehicle with the free 1 year free trial. Only got 6 months. Then, as with many of the other reviews, SXM called and called and called and called and would not stop calling, no mater how many times I told them no and to stop calling. Emails too. DO NOT USE THESE GUYS!

This company is such a scam. I have been paying for a sirius radio for a car that I sold over two years ago. I have called in to cancel several times but the person at Sirius obviously never cancels the account. I have paid over $650 for a radio that someone else is using.

I have tried to reconcile my account for over a month. I have been charged for a automobile that I have not owned since 2011. They take whatever amount they want out of my account, and every phone call I make, I'm told the back office is researching it. I'm getting nowhere and I am furious.

I was called and solicited by a rather aggressive salesperson a year ago, almost 2 weeks prior to my current subscription ending on my old car that I had just traded in. There was supposed to be a free 6 months when I purchased my new car but of course I was told that was just for "new" subscribers and it was not honored. Then I was pushed into taking a promotion for all access for my electronic devices and even though I didn't need it I could not get the salesman to shut up and finally accepted the offer as it was about the same as what I had been paying.

New Vehicle came with 3 month trial, we did not understand that it started on the day you get your vehicle. So we called today to activate our service and they said "trial ends in 2 weeks". They only just today sent the signal so we never even had it and now it ends? I asked if they would please extend it, they said "absolutely not" but offered us a package for $60 for 3 months, are you kidding me. I will never do business with them after learning they are just a scam.

I just want let anyone thinking of subscribing to this service it's always a fight to be treated fairly. This company needs to be to taken to court via a class action lawsuit for billing practices. I have been a customer for about 3 years and it has been a battle every year to hold a line with them. I have an a la carte type plan as I only listen to one station. They always tell me I can't have that option, and need to take this option which I can retain my station. The rate is always an issue and they normally will come up with something that I feel I can afford.

Love the commercial free music. Love the electronic music channels, they're always playing great music (often times live) on the weekends. The music quality is phenomenal compared to the fm radio.

My wife and I both purchased new cars with Sirius radio. Trying to get a straight answer about renewal is impossible. Her free trial period expired and mine has one month left. I spoke to three different third world customer service reps that barely spoke English and received three different price quotes: $109 for six months, $256 for 12 months on one car and 6 months on the other, and $350 for 12 months on both! Loads of double talk and BS! What a horrible company!

I had Sirius for the past 4 years. I called to cancel my service as we don't use it that often. The service rep stated I had an outstanding balance of $12 and demanded I give her my credit card info to clear the balance. I told her to prepare a final bill and send it to my E-mail or address on file and I would pay it. I did not want to give them my updated credit card info as I was sure they would keep billing me and it would be impossible to cancel.

They never keep their word and lie every time you are on the phone with them. A group of fraudulent losers with endless amount of time to eat you alive with frustration.

I received a subscription when I purchased a new car. I agreed to continue for 6 additional months at a nominal charge. Sirius then started billing me although I did not authorize them to continue my subscription. I had good reason not to continue as I did not listen to it ONCE! Now they continue to harass me with bills and late fees. This must stop! The Account # is **, the invoice # **. They also continue to call me to reinstate my subscription. Thank you for your attention to this problem.

When the free trial period for our new car was nearing its end, we decided not to continue with the service. I received a phone call from a SiriusXM salesperson who offered an additional 6 months for about $30. For $5 a month, I decided to extend. What the guy did not tell me that my credit card would automatically be billed unless I called to cancel the service. Today, I received a phone call from "Susie" who was obviously calling from an overseas location...probably Mumbai. My extended service ended on 02/06/15 and 2 weeks later, I am told I have an outstanding balance of $102.44 and she rattled off a number of different services that I would never have signed up for even if I was interested in continuing with Sirius.

I bought two lifetime memberships at 1000 dollars apiece....Sirius is a very underhanded company. They will only transfer service from one radio to another a couple times then you lose your lifetime membership and of course they keep your money. This is underhanded and a class action lawsuit needs to be filed. To imply that you got a lifetime membership should mean just that lifetime not the lifetime of the equipment until it fails or god forbid should you change cars.

My 1 year for my 2014 Chrysler was about to run out, they (Sirius) sent me a special so I returned it with my check. They cut my radio off, I cannot believe this. If I cannot trust them with a check, I sure cannot trust them with a credit card. If I did something like this, they would put me in jail for defrauding people but they get by with it.

I received a letter from SiriusXM radio several days ago. Specifically it states, after your FREE 3 month trial, you can get a 1 year subscription for $99 + taxes & fees = $119.53 for 12 months/ one year. I call them up and a girl with a Mississippi accent living in Virginia working at SiriusXM repeats the deal regarding a 12 month contact for $119.53 (including royalty fees and taxes) except she says it's $109 for 12 months. I repeated exactly what she says. She repeated it back again. No confusion, no misinterpretation. So I buy it. The email I received tonight shows correct price but the contract shows 6 months not 12. WTF? Why do they repeat their contract so may times? Is it because they record the conversations as evidence?

I have told Sirius a number of times to cancel my subscription and they simply won't do it. They say I owe money, but this is only because they won't cancel my subscription. When I clearly lay out I do not want to be pitched and just need to cancel my subscription, they continue to pitch me, until I have to hang up because they won't stop. They say I owe $200+ but they will only make me pay $39.99 if I renew. This went down from over $100 to $39.99 in one conversation. When it was clear they weren't going to let me cancel, I cancelled my credit card and told them I did this because I'm at a loss what else to do.

The story is lengthy, but I am still quite furious with the customer service staff. I was contacted by Sirius representatives to renew my subscript 2-3x a day and told them each time for several days that I was no longer interested. They would not cancel it and continued to give me offer spiels. I eventually began to ignore their calls and logged into the site to make sure my account had cancelled. It had automatically RENEWED without credit card information and left me with a balance of nearly $260 for a year. The ONLY option to cancel is to call them (no, "manage account" does not let you cancel online).

I've been with Sirius for a year now. I can tolerate a higher fee for the new year and even a ridiculous monthly royalty fee. They drew the line in the sand when they billed me for billing me. I asked them to send me bills via email instead, since it doesn't require a stamp and envelopes (you know, free billing). They refuse and told me the only way out of their "administrative fee" was to give them my credit card information. So I can be taken advantage of like all of these other reviewers on here? Yea, NO!! I'll continue to pay the bill and the other ludicrous additional fees they slap me with, but I refuse to pay $2 a month to get billed. I'm deducting that amount from my bill every month when I pay. Stick it Sirius.

We bought a new Ford in January 2014 with the Sirius option and free 3 months activation. We really liked the service and decided to keep it. Now here is where the fun starts. We get a call and are told that we can get a rate of around $ 30 for six months with automatic renewal at that rate. Cool $5 a month not Bad. First LIE.

Wow, just canceled my service after a 6 month intro. Received a renewal notice for 4 times the price. After calling to cancel they attempted to knock the price down to the original intro amount ($120 vs $30) for another 6 months and wanted me to give them some sort of verbal commitment over the phone without sending an updated invoice. I refused and said I would commit only after I received the corrected $30 invoice. I finally got tired of the whole call and said I wanted to cancel after all. Then they tried to charge me $4 for time incurred over the original 6 months. Bottom line avoid their service and listen to free radio. They're simply not worth the trouble.

I received a gift card for Christmas for 50 dollars for SiriusXM so I called and spoke with customer service who restarted my service. During the call I explained I had a gift card and planned on paying with that. The information for the gift card was taken by the saleswoman who assured me everything was taken care of. She asked me how I would like to be contacted for future payment when the gift card ran out and I said I would pay online and gave my email address. This was all on the first of January 2015.

My complaint is with dealing with XM radio - the actual service is marginal, and dealing with the company is like going to the dentist. I had 2 vehicles on the account and when I went to renew, they had more "deals" than you can understand over the phone. Because they were continually trying to upgrade my service and prices that made no sense, I canceled.

I've had Sirius radio around nine years, probably my third radio. I saved up for months to buy me a lifetime subscription and let me also add, if you like talk radio, get ready for many, many commercials. But that's not my complaint. I had to buy a new radio and when I called Sirius to swap out my service from one radio to another, they nailed me for $75. Now mind you, they've never charged me anything before. This only takes about 30 seconds. $75 for 30 seconds just plain outrageous. I wish there was another satellite service out there somewhere. Oh well.

I don't like Sirius satellite radio anymore. I like the ability to listen to radio the way I want, but to say "commercial free" is a lie. I hear commercials all the time. Also, customer is like pulling teeth. I shouldn't have to call mad as hell to get what I want. They insult you, treat you bad. I think this company needs to learn customer satisfaction. I am canceling my service and going with internet radio.

Was charged 112.42 when they decided to switch my vehicle to a 6-month plan instead of a monthly plan without my authorization. I don't know what country their call center is in, but I had to explain the issue to 4 different people after being cut off by the second idiot I talked to. How hard is it to refund and fix the error, due to all the BS I ended up canceling one vehicle and started to cancel the second vehicle also, and then of course when you cancel they don't just let you cancel, they want to keep you on the phone for an hour explaining why you shouldn't cancel. It's ridiculous. And I finally said to them if they keep me on the phone another 5 minutes that I was canceling everything.

Purchased a lifetime subscription from Sirius 5+ years ago with the understanding that the lifetime subscription could be transferred up to 3 times at $75 per transfer before it would terminate. Understood - it's not really a lifetime subscription, it's a lifetime of 3 devices subscription. Still a fair deal. Problem started when I recently purchased a new car. It came with SiriusXM already installed. I tried to transfer my lifetime subscription to the car. This would be my first transfer. I was informed by Sirius that if I did that I would not be able to transfer the subscription out of my new car, in essence losing my second and third transfers. What?????

I have had SiriusXM since I bought a new car in 2010. I liked it so much that I actually called them to sign up again when my service expired. I mean, I really loved 60's on 6! But then I got another new car, and bam, 2 days later the calls started every single day, and sometimes 3-4 times a day. I answered once and refused to sign up before my free trial expired, and they practically begged and pleaded and would not let me go. After that I continued to get daily calls, so I asked them not to call me but they kept calling. Tonight they called again, so I right then and there I cancelled my account.

I received a letter in the mail stating I have a 3 month free trial of 150+ channels on XMradio. I saw that it was set to expire in 2 months, which would make this a 2 month free trial and not a 3 month trial. I spoke to their customer service who "refreshed" my signal which activated my trial and they told me to call customer service and they will extend my trial to 3 months as stated on the letter I received in the mail. I called customer service who said they will not extend the trial and it will expire in 2 months. I will never subscribe to this service after the way I was treated on the phone. Terrible customer service.

So, I'll preface this with I have yet to find a reason to cancel, so I haven't had to deal with that process. From what I hear, it's not pleasant. I'm speaking as a customer currently using the product. Purchased a '12 Kia Forte in June of '14. Back in August I decided I'd get the subscription. I wanted a month to month plan, without automatic payments. I pay an extra two dollars to have the ability to pay however I'd like (the two dollars covers the paper invoice). I pay online every time. I like the idea that I can pay my bill a week or two before it's due, or if I need to, the day it's due. Maybe I want to send a Money Order or a Check one month. I can if I need too.

I have been a subscriber for a few years. I purchased a new car in October 2014 which included three free months of SiriusXM radio. When I called to activate, everything went through fine and I was told the balance on my account would be automatically applied after the three month promotion. Great! In December, I started getting these very loud and abrupt renew tones on the radio. I called Customer Service because I thought everything was already set up. Of course it wasn't! Obviously my last call was a complete waste of time. They re-did the transaction. Then the sales rep told me that were having a special promotion where I could receive a free second radio to use at home with a 30-day free promotion and a minimal monthly charge after that. I decided to try it (what was I thinking?). The only thing I had to pay for was the shipping.

Every year in December I receive all sorts of mail offers regarding renewal deals and telephone calls asking me about my intentions about renewing my account. Each year, I'm told the going rate is about $175. For the last 3 years I have worked with the service folks and have negotiated a yearly rate somewhere between $80 and $90. This year however, I received a notice stating that I now have a past due balance of $178.32. A week later, I received another notice stating that my account was overdue and I owed $25.34 and that I could renew my service by paying $176.32.

I called twice to cancel, both times I spoke to ONE person. During the THIRD call I discovered a 2nd person must do the actual cancellation. So they want payment for the 3 weeks service was still connected. They said no call was made during December. So they are either flagrant liars or their phone lines were hacked.

Had the same experience like the previous reviewers. After the trial period ended, I was pestered with "promotional" calls almost every day. Suckered into extending it for 6 months (we hardly listen to XM). Got bills at "regular" price, tried to cancel and after enduring a high pitched sales pressure for 45 minutes they told me I had to pay $26.24 to cancel the service. I think they canceled it. Will watch for unauthorized charges on my card. Hope they never call me back and sincerely hope they go out of business.

My recent 60-minute experience: Their questionable policy of auto-renew tried billing a card I had cancelled. They left me a message I was now being billed for service. They don't just cancel it, they run up a tab without approval. Called Jake to see if I could renew for less $. Yes I could, but he needed my birth date to run my debit card. Strange how no other company has needed that. That ended up being the straw that broke my patience with this company so I asked to cancel. Jake put me on hold then transferred me to a line that rang but no one ever picked up.

I let my subscription to Sirius expire. They then said I owed $25.34 and are charging me $5.00 for every month I don't pay. This is a really bad way to get customers back.

I was told by Sirius representative that my radio should have been activated beginning 12/27/14 when I bought my new car. I was also told that if I or the dealer didn't contact sirius within 10 days the radio would be activated by sirius automatically. Neither of the aforementioned happened. I set up the account to activated the radio on 01/22/15, and have was told that I lost the first month of my subscription because the radio should have been activated. How can I lost a month of a free trial when the radio wasn't activated, and it was sirius' mistake? I have xmradio in my other car and the pioneer inno portable. After the trial ends for my new car I will be cancelling all my subscriptions because I feel I have been treated unfairly, and plan to express my displeasure to as many people, sites and reporting agencies as I can.

I was going to be without my vehicle for three months so in December when I was scheduled for renewal I just let it lapse. Well they continued to pester with emails and calls etc., which I ignored. The emails said that my service will be discontinued if I did not call to renew which was fine with me. Here is the icing on the cake with these people. I had a small balance because I did not call to cancel and they started sending emails to my ex-husband of FIVE YEARS! I have had my car for three years, his name is on nothing! Yet they sent emails to him about my account. When I called them about this - guess what? They hung up on me four times - listener care and supervisors. I will NEVER have this service again.

I have received 1-2 calls everyday from Sirius for a month. My husband had a subscription running from Dec. 2013-Dec. 2014 and we had decided not to opt in for "automatic renewal" when we subscribed last year. In December 2014, we decided to NOT renew the subscription. After answering the non-stop, hardcore sales calls twice and declining to renew our subscription, I stopped answering the phone calls from Sirius. Some calls came from our local area code, and Sirius is not based locally, so I assume they are running through spoofed numbers, and some have come from toll-free numbers.

For the past 15 months I have lost my signal 17 times and every time I call it's never the fault of XM. They blamed it on my factory installed system which was new at the time the problems started. The dealer changed the Xm tuner, antenna, cables and THE PROBLEMS STILL CONTINUE. Today was the final time turned the vehicle off went it to store when I returned NO SIGNAL. Canceled my service today and will never return. Worst service I have ever had including clueless customer service. BUYER BEWARE!

I purchased a new car that came with a 3 month trial period of Sirius radio. I enjoyed some of the stations like ESPN but there were a lot of stations of older music or a specific band. Don't get me wrong, I like Pearl Jam but they don't need their own station.

Why you should be cautious of using Sirius XM radio: if you decide to cancel, even at the very beginning of the month, you will deal with nonsense. You must call them, it's overseas, and the folks are scripted. They do not take no for an answer, and will continue to push, using their scripts. Stressful language barrier from English to wherever they are. They will charge you $2 to print and send your final bill to you. Example of overcharging: monthly rate w/ taxes and fees = $21.10. My billing cycle started on 1/1/15, and I canceled service on 1/8. $21.10/30 day billing cycle = 70 cents/day. My final bill for 8 days of service = $8.04 which equals a smidge over a $1/day. When I asked why such a large difference, I could not get a direct answer. I'm very glad that I did not have an active CC on file so they could not auto-bill me. I think there's a very valid reason why this company has a one-star rating on Consumer Affairs.

I received Sirius XM free with my car that I purchased over a year ago. Initially, I enjoyed certain programming (Howard Stern and ESPN) but I didn't find the general music selection very good. Not enough modern music, almost all stations play a large amount of music from decades ago, which I enjoy sometimes, but for that purpose, Spotify has better stations, individual selections and for cheaper. I decided to cancel my subscription, and the process was infuriating. It took nearly 45 minutes to complete the process, and I have been receiving multiple phone calls per week from Sirius on my weekends and evenings.

Tried to sign up for 1 month free trial for internet radio - their website is completely dysfunctional. One page says the free trial requires NO CREDIT CARD. Another page says CREDIT CARD REQUIRED. The page where you are supposed to create an account requires you to put in an account number. Called the "customer care" phone number - could not understand what the guy was saying because the internet phone was as dysfunctional as the website. Fortunately, I only wasted about 15 minutes on the whole process before seeing I never want to do business with Sirius XM.

Like the programming, but don't trust anything they say regarding your subscription. I received 3 months free with my new vehicle in January 2014. As the trial period wore down I started receiving subscription offers by phone and email, each with a lower rate. I finally received an offer of $25 for 6 months, which isn't bad, but I hate dealing with the process of cancelling at the end of a promotional period. The salesperson assured me that I would receive all of their programming and that they would automatically turn off service at the end of the promotional period.

I just got off the phone with a person with XM and was telling them that I just received mail telling me that my pre-owned vehicle is now activated for a free trial. After getting everything set up - which was not that easy - I then asked a rep when my trial started. They informed me the day I purchased my vehicle which was 9 days ago, and I was just now receiving stuff in the mail??? No one including the dealer said anything about automatic activation and when it starts. I told XM that was not good practice and they could care less... I told them fine, because at that moment I knew I would not be using XM after my free trial period. If they are going to treat their customers that way now, how will I be treated as a paying customer? I was just going to ask for an extension on my trial period, but knew it was a lost battle talking to someone I had a hard time understanding in the first place. Thanks XM for making up my mind for me.

I was up for renewal (dislike auto renew) and the card they had on file was old and they called and emailed me many times. When I finally got someone to let them know I needed to update the info, they said I would get an email. Instead I got a call from "New Hampshire" telling that they could not process my payment. This was after I was told I would be getting an email to update that info... Also how can they call themselves commercial free when they hawk their own stations all the time and way too much DJ talk and not enough music. Not worth the money. Just my thoughts.

Called to try to decrease our monthly bill - wound up over an hour of my life gone (that I cannot get back) with an angry headache. "John", "Heidi", "Amerie", and finally "Chris". First, MOVE YOUR CUSTOMER SERVICE BACK TO AMERICA. I could not understand what they were attempting to say! I asked "John" for his supervisor after my frustration level increased and not only did "Heidi" raise her voice at me - she HUNG UP ON ME. Obviously, I called right back and asked "Amerie" for her supervisor - and got "Chris".

Bought a 60.00 truck antenna and the connection to the radio is junk. Bought three cables at 20.00 each in two months’ time. Also several power cords. Can't buy power cords anywhere. I have receipts at home. I am a truck driver on the road.

I wanted to cancel service. The first time I called in I ended up being sold another radio for the vehicle that currently has satellite in it. 6 days from that conversation this free radio arrived and 1 year PD subscription was charged to my credit card. I checked credit card for charge and found it was over 50.00 dollars too much. I just got off the phone again with another sales rep that neither understands or speaks English well. That made communication challenging at best. I had to ask multiple times for the rep. To be quiet and listen to me since I was getting my money taken from me without proper explanation. I'm sending the not needed component back and will cancel my subscription on the radio that is currently installed in the vehicle. The customer service center I called was in New York. I am very dissatisfied and disappointed in customer service. Also just as annoying, the reps constantly say "thank you very much" to fill in the silence. It seems as insincere as they are.

After I bought an KIA I am getting almost every week 'very important' mails from SiriusXM Satellite Radio. It's annoying and when I will buy my next car I will be sure that SiriusXM Satellite Radio don't get my address. If the dealer is not capable to avoid this kind of mail I am not interested to buy a car at this dealer. @SiriusXM Satellite Radio: Your way of proceeding is just offensive.

Customer Service is wicked!! You would think I needed this service to survive! My account did not automatically renew, in which I am so grateful. But the non-english speaking employees harassed me during the holidays like crazy!! Most of the time I was driving or at a holiday party! They were very rude and persistent. I told one person, I was currently driving and could not take care of this, and she hung up on me! Because of this I'm canceling the service. I believe Sirius XM would have better success if they moved their call center where their listeners live. I called to cancel my account and I have been on hold for 20 minutes. Crazy right?

Listener care (I don't think they really care about me)... always answers in a 3rd world country... you cannot understand their English, they do not understand our colloquialisms, it is not possible to get your problem solved there...

Sirrius/xm radio has eliminated C-Span and PXR radio from the satellite programs. Yet continues to add weak and inexpensive programs such as endless Car Talk programs on SXMPR, where is the quality in their programs? Unfortunately Sirrius/XM went from quality programming to thin mindless chatter just as network television. I can only hope that the program managers begins to realize that there is an audience that requires something a few steps above Howard Stern!

We canceled this service two years ago but they kept billing us... we had to go through a long process to get refunded. Lately they have been calling us a couple of times a day for the last month, sometimes early in the morning or late in the evening, to ask us to sign up again. Each time I answered the phone they either hang up, due to that the automatic calling called more people, then me and some unlucky person picked up before me, or kept insisting to sell their product despite of me saying no. I have told them no so many times that I have lost count. Finally I had enough and firmly asked for a supervisor. After 10 minutes of persisting they finally let me talk to the supervisor. I told them that I am on the do not call list and wanted my name taken of any of their lists. The informed me it will take at least 3 to 5 days before I will no longer receive calls. They don't keep records of how many times they have called, at what time or if the person said no... About once every couple off weeks we also get mail in the post from them with their "latest and greatest offering." This company do no take no for an answer...

I bought a new car and had the trial of Satellite radio...it expires in January and for the past 3 weeks, they have been calling me twice a day every day...I WILL NOT BE RENEWING BECAUSE OF THIS! I was thinking about renewing until they kept calling me, now I will not and I'll be warning my friends to be aware they will hound you! This is very unprofessional!!!

I have had XM cable radio since 2004 on my cars and in my home. Every single year I go through the same surreal experience with "listener care". It's as if they are trained to talk past the customer and just keep talking at you. I do not think it's any language barrier. Within the conversation, renewal dates change, the names of the plans change, and the cost figures literally change within minutes of each other and it's always... "your estimated" cost. Oh, and they won't stop automatically charging my credit card even if I demand that they do. They are a nightmare. I have cancelled all my service contracts with them. They are supposed to return me some money. We will see if that happens.

Sirius radio first charged me $284.00 on a confirmed cancelled account and then would only cancel (again) if I did a three-way phone call with my bank! They tried to charge me for a car I no longer had and made it difficult to get the money back. Now on my new vehicle they are charging me for back services that I never agreed to. I paid one yearly rate and did not renew due to the price almost doubling. I paid the prior bill by check due to their practices once they have your credit card number.

I paid for 6 months of service in (approx) May of 2014 to try in my vehicle. I was told that the account would automatically renew after 6 months if I did not call to cancel. I called to cancel at the beginning of October 2014. The initial representative told me she would cancel the account, then told me I needed to be transferred to a different department. After being on hold for about 5 minutes I was disconnected. Irritated, and assuming they were only going to try to convince me to pay again, I did not call back. The debit card tied to the SiriusXm account was damaged and replaced by my bank, giving me a new set of numbers within the following few weeks, meaning Sirius did not have the ability to charge me any longer (good thing too!).

Last year, they charged my card without asking, I went overdrawn. I called them and told them do not do that again. Well, they did it again - now I'm in the hole. Do not give them your card number. The lady on the phone, I could not understand her. It seem like everything was wrote down for them. Now I'm out of money, no meds for my hands and food. Thank you for making the holidays so great.

I canceled my subscription with this outfit and they continued my service for 2 months and charged me $25.00. They have a reputation of doing these underhanded tactics. I will NEVER deal with them again and I will NEVER recommend them to anyone. Their hardware is located in the bottom of the Missouri River as I type this review.

Upon reviewing my credit card statement this month I saw a charge for 185.50 from Siriusxm. We had already cancelled the Sirius on our car so we called them to see why they had charged my card. Come to find out, we were being charged for a vehicle we sold in March of 2010. After contacting the card issuer we found they had been charging us every year for that same vehicle in December. Even though by their own admission the card had expired in 2009, they were still able to charge my card. Admittedly this is my fault for not having caught this much sooner, I think by having the charge hit during a month (December) of heavy card usage I just missed it all these years. My complaint is, they never sent us a bill, I never enrolled in any sort of auto pay - I never do and hate such things, yet every year we get/got a bill for the car we now own . After speaking with the card issuer, they are of the opinion that even though the card the had on file expired in 2009, they were still able to successfully charge me just by entering in expiration dates until it went through. My lack of due diligence coupled with their fraudulent way of doing business cost me 836.00 for a vehicle I haven't owned since 2010.

I paid my Sirius XM account through 1/04/15. I recently received a card in the mail saying it would automatically renew at the rate of $185.50 for a year. I do not think their service is worth it so I called to cancel. The rep refused to cancel my account. He just kept offering me lower rates. Finally I said "Can you just cancel the account?" He said "I can do that... but." I then said just terminate the service and hung up. I then checked my account online and saw it was still listed as active. I initiated an online chat. The chat rep said that my account had not been terminated and she could not do it. The only way to terminate an account is to call. I called again, got a different rep and after much discussion (he kept offering "deals" - all with automatic renewals) finally he agreed to terminate my account. I asked how can I prove the account had been terminated since I have no proof of the conversation. He gave me a confirmation number and agreed to send an email verifying my account termination. Bottom line - I finally succeeded in getting my account terminated but it should not be so difficult. I believe we need a law making automatic renewal of services illegal. Also there has to be a way other than a phone call to terminate a service because there is no proof of what was said.

The SiriusXM strategy is to get credit card info and charge FOREVER, even after being told by phone and in writing before expiration that subscription is to be terminated upon completing subscription duration. Second, the "rating" under Sirius website is a farse. Try inputting anything real about the company and its offerings. Third, the selections are really shallow and empty. Heard the "Christmas" music? Must be tapping into a store nearby, droning in garbage to buy junk. The "music" is terrible. Fourth, try Pandora or other internet radio offerings! IT IS DIRT CHEAP COMPARED TO THE SIRIUS EXPERIENCE WITH FAR BETTER SELECTION AND BREATH OF CHOICES. Finally, if Sirius is serious about their clients, they need to reflect the wider population and reality instead of the menu currently offered. I have many times regretted ever extending our contract. What a waste of time and money. Reminds me of NPR for its shallowness with heady garbage that is really very empty and shallow.

I purchased a lifetime account in 2009 for $499.99 and was told I could transfer the account three times as I purchased replacement vehicles. Upon purchasing a new 2015 vehicle I contacted Sirius and was told I could not transfer my lifetime account because my car came with a Sirius radio installed with a 3-month trial. What a rip off!!!

I have been an XM subscriber for 11 years now, with only a short time when we lived in Hawaii and I could not have it since it's not available out there (at least it wasn't when I lived there). Anyway, I've been mostly thrilled with them over the years because my subscriptions were at a great rate that they locked me into, and when those rates were to expire, we were able to easily call and negotiate a new rate to be charged instead of the "regular" rate. Well, this last year was nothing short of frustrating with them.

When I got my car 2 years ago I was automatically enrolled in Sirius XM radio. I authorized a 1-time payment for like 3-4 months. After the 3-4 months they then just took $100 out of my account without letting us know. I am a stay at home mom with a bank account that I deposit money into when needed. I went to go and pay for gas one day at the gas station my card got rejected. I thought this was weird because I am meticulous about how much money is in my account down to the last dime knowing that I only allow a certain amount in that account.

On dec 13, 2014 I ordered the promotion that was to expire the next day. Evidently the cust svc. girl didn't know diddly squat and it took her a while to find the promo info. I was supposed to get the xm vehicle kit AND the speakers. All that was sent to me was the vehicle kit. When I called dec 16 to inquire, I was told the promotion had expired and I said that the lady did not send all the eqt. so it wasn't my fault. On dec. 16 I was told they were out of stock on the speakers and would contact me when more came in. Considering the hundreds of complaints that sirius has received recently, you would think they cared!!! Definitely POOR management in that company!!!! If I'm not sent the speakers within a mo. I WILL cancel the 6 mo. membership and if they won't accept this, I will stop bank drafts!!! I already have a separate acct. for the sirius xm in my other car so you would think they would be especially particular for an existing customer!!! I may have to cancel everything and go to a competitor!!!

We authorized a ONE TIME payment for a special Sirius had going on. We told them we didn't want service after that (cost is just too expensive). They put us on another plan anyways and charged our account without authorization. They seriously do not know how to listen when you tell them to cancel the service. Poorly ran business!!

I had my radio in our family truck changed due to problems with it. Of course the new radio had a different ID number. This caused me to call Sirius and have them boot this radio. Next what do I get is two charges on my credit card WITHOUT MY CONSENT. The charges were to register the new radio from that date until my due date for renewal. No notice give, just charge my card. NEVER EVER GIVE THEM A CREDIT CARD NUMBER. Seems they think it's their card to use whenever. After several calls I had to get loud and ask to cancel before the charges were taken off.

Honestly, I have never dealt with such an incompetent and non-caring company in my life. Whatever you do, don't ever give them your credit card number or put it on file with them. There will be so many unauthorized and incorrect charges on your card that it isn't funny. They lie about their prices and what they charge you. You will never get anyone to help you, let alone an English-speaking representative or one you can understand or who understands you. They hang up on you or become rude if you ask for a supervisor.

SiriusXM made an $18.63 credit in my account disappear today. I called SiriusXM today to renew my radio subscription and checked to confirm that I had a credit of $18.63 in my account. I renewed my account over the phone for 5 more months at a cost of a little over $28, but when I re-checked my account I found SiriusXM had charged me for over $27 instead of $10 (the difference between my credit and the new charge) and change as I had expected. I emailed their customer service department and sent pdf copies of my account balance before and after the transaction, and they claimed I had a credit of $0.18 instead of $18.63 despite the fact that I sent evidence to the contrary.

They charged me $233.00 for a year subscription. It appeared on my statement. When I phone some foreign country 5 times, they accused my children of stealing my credit card and hooking up their own radio as my XM Canada account showed no payment. Problem is I have no children. Same question from all 5 phone calls. This is a complete ripoff. Do not subscribe to XM.

I've had SXM for about a year and a half now and I really had to negotiate hard and I mean in a very annoying manner to get the price I want. I had originally a XM Onyx radio in a old car. I paid $24.99 for the Radio with the car kit and was quoted $20 a month. Then I changed jobs so now I could afford a new car which came with satellite radio (a year and a half later). I got a 2014 Maxima SV package. When I went to cancel my service from my old car the service in that car was over a year old. They tried adding a fee to terminate that service. I had to battle for that to not exist on my account. Second they tried telling me for 6 months the all access package would be $110 for 6 MONTHS!! Wow that was ridiculous and I told the rep I wanted to tell the manager I'm leaving SXM for good. I'll stick with my iPod. Then he comes back and says "ok, is $50 good for 6 months?" I said absolutely.

I rec'd an offer for a $25/6 month trial. I used a credit card. When the trial was over they billed my credit card $50.59 twice in a 6 month period. Without my permission. I rec'd a credit for 1 payment. They refused to return the other payment.

I have spent over two hours on the phone with Sirius both with an offshore agent (German in Honduras), then his supervisor Ellen (ID **). I finally insisted being transferred to someone in the United States and rather than doing that they hold me to kiss off and send a letter to "customer service". Checking the address on Google I proceeded to call the New York office and try to get a bit of satisfaction.... NOT. There I spoke with agent Bonnie (ID **). Sadly no agents have last names, though I explained since they had my last name, they should share theirs with me. Speaking again to the highest level person that they would connect me to I explained my problem.

After jump starting the car, due to a drained battery, the XM radio wouldn't refresh to receive the stations that I paid for. Customer service sent numerous refresh signals, but the radio would only receive the preview channel. When XM ran their free promotion, the radio activated, and we could get their "select" stations. Listener care couldn't understand that the radio was working, but there was a problem in getting the radio to understand that my account was active, and paid for. "Listener Care" didn't want to listen, and didn't seem to care to look into the problem. They seem to be working off a script!!!

I just got a new car a few months ago and now I get call at work, home, cell phone and at my sister’s home. What the hell? I ask them "Why are you calling and how did you get all my numbers?" His answer, "We have permission from the dealer..." I asked not to be called again. They still do.

I've called in 3 times today and have waited over 2 hours and unable to cancel.

I have never been harassed by a company such as xm. I get 2 to 4 phone calls a day. I have told numerous customer support people to quit calling and take my number off call list. This has been going on for 3 weeks. I about ready to call a lawyer and get something done. I had a trial when I bought a new vehicle and said "no thank you" to signing up. There is not a chance in hell I will ever because of how I have been treated.

Tried to add Iphone app. Impossible to add app or contact customer service. If they were not a auto monopoly, I would cancel service. I need to get universal cell so I can just move to Pandora.

Attempts to stop auto-renewal are futile, with endless hold times and trios around the world. THIS COMPANY ALONE is enough to start the backlash against overseas call centers. In one two hour period, I spoke with The Philippines, Dominican Republic, India (I think) and THEN.... Back to the Dominican Republic. These people need a class action suit badly.

I originally signed up for Sirius XM a little over 3 years ago when I got my first vehicle that had the option built in. I used the product, and as expected, it worked great. It's extremely nice to be able to take long road trips without having to shuffle for a different CD, listen to the same ole music on my iPod, or hunt down a different radio station every time you drive into a new area. Outside of that, however, the "nice" factor virtually ends.

A lady from Sirius XM called me this evening at 8 pm of all things. I didn't appreciate the late call. She said our new car Sirius XM trial is about to end and would like to extend me a special offer, then asked if I'd be interested in it. I told her "I don't know, tell me the deal first." She tells me she can offer me 6 months of service for $30. I figured, not bad, I'll take it. We go through all the formalities, I give her my credit card and expiration date. She reads this script to me and then mentions how after the 6 months is up, the service will be auto renewed for like $128 or so and I can cancel any time by calling 866... I stopped her there. I asked her rather than having me call back, can't she just take my word now that I do NOT want it to auto renew? She went to get her supervisor. She came back saying she can send me an invoice instead.

Poor customer service. Poor follow through. I am relaying my personal experience with SiriusXm, so that others may be cautioned. I initially purchased a lifetime subscription to XM in 2003. I live in an area that does not get broad radio coverage and at the time of purchase there was almost no TV coverage of NHL hockey. I really like the radio coverage of XM hockey, and frequently listen to it while commuting. I also like some of the music channels.

I have lost service and spent hours on the phone doing tech support. Do not get involved with this company unless you are dependent on them for the HS show. It is not worth the money and the technology will drive you mad. Twice a year I lose all saved content that I was in the middle of listening to and they will not refund for lost content. I have been a customer since 2006 and I would cancel immediately if not for HS. STAY AWAY.

On July 29, 2014, I purchase a new car. Contact SiriusXM inform them to cancel my account in my old car. This done with end mins, at that time I was told that they would send me a check for the balance of my unused account - on that same day I contacted OnStar also very professional outfit. At of the end of August I still hadn't rec the refund. This is when the nightmare began. I been told ever half-truth even outright lies by SXM from the check was mail on 8/4/2014 but their accounting dept shows no being released. But their customer care dept continue with this con or scam. So on 11/5/2014 I was told that funds was put back on my bank card, really on 8/4/2014. My bank has no record of this ever taken place. So can someone help me please? And if they going to outsource their CC dept., at least do with a country that has a working knowledge of ENGLISH. Saying “Yes I can help you” is not it seem to me. They just want you to go away - but sir what you have now is a pissed off US MARINE.

We have had Sirius with five cars for many years. Each time it comes to renew, I spend way too much time and aggravation to get the end price of $5 a month. I hate their practice but they are the only ones that provide this service. Someone needs to monitor them! This should not be allowed. Snaky business. They stink and are trying to rip us off.

I have been a client of XM Sirius Satellite Radio ("XM") for about 10 years. I have always had the lesser subscription just for music (not talk, sports etc) and seasonal Christmas music stations were included every year as well as a station on XM 73 called "Pops" (Classical music). A few months ago XM took 73 off my line-up and substituted their new featured "Barbara Streisand Channel". Two weeks ago that channel disappeared also. XM announced their "Holiday Traditions" Christmas Music channel this year will be on XM 73 starting November 1, 2014. Not for me! I had no channel 73 any longer. I called XM to ask why I was not receiving XM 73 and they told me I had to pay extra!! This, to me, is extortion.

Back in 2004, I purchased the "lifetime membership" for like $260... that was before Sirius and XM merged. The only issue I have is that they charge me like $60 when I need to change cars (which I've done three times). Last time, I complained a bit about the charge and they agreed to drop it by $20. Other than having to pay for switching cars (which probably takes all of about 30 secs of keystrokes by a representative), I love it. I listen to it all day at work via the internet, then listen to it all the time while driving (mostly talk shows). When I'm out somewhere in line or waiting at a doctor's office, I'll listen to it on my IPhone.

In August or 2013, I rented a vehicle for my vacation which did not have satellite radio, I was told by the rental company that sxm sirius radio had a promotion going for a month. I told the rep. I would only have the car for a week but was willing to pay for the month because it was well worth the $16.99. I charged the $16.99 on a savings acct. I never use. To my avail I just discovered I am still being charged on my debit account. I called customer service who could not find an account under my name. After this call being escalated to a top manager, I was told I cannot have access to the account because it is under the rental cars account however, being charged to my debit card because I opened the account. The manager also told me I cannot get my money back because I never reported to them that I returned the rental car. I just filed a complaint with the Federal Trade Commission. I hear they have many complaints against them.

Have been listening to the same spooled comedy/blue collar radio/ laugh jokes for a year. Music is also looped - particularly COFFEE HOUSE where you can hear same songs/ same artists 3 times in four hours. Not worth the XM Sirius yearly fees - too much repetition and NO NEW MATERIALS or more variation on acoustic artists across the decades. Only thing worth listening to is talk radio - patriot and potus....The material is at least different every day.

My Sirius XM account kept getting turned off prematurely. I contacted them and they promised both accounts would be paid until December 2015. November 2014 one vehicle was turned off (Ford F150), then when I contacted them they hung up on me once, got disconnected a second time, the third time was told the other account was good till September 2015 not December.

Sirius could not charge my credit card again because my debit card was compromised and I had to get a new card. So when they called me to "collect" I told them that the price of over 200 for car radio was too much money and I asked them if there was a BETTER deal than what I had. They offered me a "quarterly" plan where I would make a first time payment of 54.00 and thereafter, the quarterly payments would be 44.00. Obviously, I thought that was a savings so I took the offer and allowed a one-time charge to my account of 54. Then she summed up the transaction saying that I would be charged 54.00 quarterly. I stopped them in their tracks and pinned them down on their misrepresentation, that they had previously told me that the quarterly payments would be 44.

I receive a letter in the mail stating that Siriusxm is trying to take my payment out and that there seems to be a problem with the credit card that I have on file. In this letter it gives me an acct# and radio#. When I call in to update my information I get a gentleman. I explained my problem and give him the acct# that I have in front of me on a letter that they have sent to me... He tells me that I'm wrong, that is not the acct#. I repeat this number to him again thinking one of us made a mistake. He tells me again that I am wrong, that doesn't exist. When I try explaining again that this is in a letter that YOUR company MAILED to ME he begins to cut me off with every word I try to say!! (At one point I just continued speaking and trying to explain my point while he just rambled back at me.)