SiriusXM Satellite Radio Reviews

$325.37 - that is what I have been charged for a service I did not ever, never, no way, nada, I did not authorize. I did not authorize Sirius or Bank of America to charge me this renewal fee. A renewal means you had the service before. I never did have this service. I did not agree to this service. I need to have this charge removed from my account. I reported it to Bank of America in May. I got a letter saying charges had been dropped. I received a new letter on July 18 (dated July 12) saying Bank of America needs my signature in 7 days (going from St. Peters to an El Paso address) for this removal action to be considered. I see signs of collusion here. They are all crooks. Class action is needed here. It's outrageous. This is a scam. We little people need your protection against this fly-by-night SiriusXM radio and Bank of America.

I can't believe that after four years, SiriusXM customers are still not able to manage all of their radios in a single merged account. My family had three XM radios on our existing account when my wife bought her new car, which came with a Sirius radio. When I tried to add the Sirius radio to our existing account, I was told that it was impossible to have Sirius and XM radios on the same account. They forced me to create another online account using a different account name and email address in order to manage the new radio. So now I am forced to manage two separate billing cycles, two separate subscriptions, and I still have no ability to see all of our radios in one place. Really SiriusXM? You merged in 2008 and still can't make things seamless for your customers? I should also note that their Customer Care IVR menus are terrible and do not cover every conceivable customer support scenario in an intuitive manner. They also lack a "previous menu" option, which forces customers to call back if they go down the wrong path.

On 7/16/12, I simply called to not renew my contract or renew it if they gave me a good deal. The heavy-accented Hispanic guy had to check something and left me on hold (or left me hanging) for a half hour! I called back and talked to 2 other people to finally get a deal from an American!

SiriusXM markets itself as a single company. However, as I own more than one vehicle, SiriusXM cannot service these vehicles on one account. After multiple attempts to get Sirius to combine my accounts, I have simply canceled the service. The phone representatives state that they are "unable to combine XM and Sirius" radios. One would infer that this company does not have competent computer engineering or programming or does not wish to provide their consumers with convenience. I am very disappointed that I could not get service. Is it any wonder that this company is not reaching its potential?

I cancelled the account when the telephone number supplied is busy over a two day period: 6/29/12 and 6/30/12. Now, I'm being charged for running over due date because of the automated renewal.

XM Sirius sucks - XM is a bunch of lying scumbags. We cancelled the service over 6 months ago and they keep trying to charge us. What a horrible organization. Never, never, never again will I use XM Radio. I hope they go belly up and all of their Filipino call center employees go back to their lying existence.

Automatic Renewal? - I purchased a year’s subscription to XM Radio in 2011. When my subscription expired in 2012, they did not disconnect my radio. I attempted to call, but was put on lengthy hold times. Finally, when they contacted me (another lengthy hold), I canceled my subscription. Now they want to charge me an additional $20.29. This has to be unfair trade practices. I asked the rep to provide me with a document I signed or verbal consent I gave. She could not only read to me what was on the company’s website. Think I will use Pandora moving forward.

I was a paying customer until my subscription was almost up and they sent me a bill for renewal that had a price substantially higher than what I had been paying. So, I decided not to continue the service and called to close my account. This was in April of 2011. My service turned off and I was told my account was closed. Fast forward to July of 2011 and I see that my credit card has automatically been charged by XM. I called to tell them I cancelled the service in April. They told me the charge was an error and refunded me my money.

I am making my third attempt to cancel my service and stop the unauthorized charges to my credit card. After being on hold for 38 minutes, a customer care representative picked up the phone and made my life a living hell. He did not want to cancel my service as if his life depended on it. I asked to speak to his supervisor and he would have none of it, tried everything possible to get someone else to help me but did not succeed. I don't know what my options are at this point! I don't own the car that came with XM any longer, but I have to pay for a service that someone else will get! This is crazy!

I just spent over an hour on the phone with SiriusXM being lied to and transferred around. I paid about $78 for a 1-year promo a year ago. Today, without my permission, SiriusXM charged an expired credit card for $178 for an "automatic renewal" that I never agreed to, by illegally manipulating the expiration number! Just like any monopoly, they transferred me around for an hour, each time asking me to repeat the same info over and over before transferring me to the next incompetent and so on, hoping I would just give up. Finally, about 50 minutes into the call, a man came on who actually claimed he would be doing a refund to my card.

They charged my credit card for a portable radio even after I told the young lady I did not want it. I received an email confirmation of the order and replied immediately that I did not want it and still received another email 24 hours later with a shipping confirmation. When I called (India), I was told, "So sorry. You can return it and we will refund the charge." It is very dishonest and I am angry because I told them repeatedly I did not want the radio. I don't think any of them understood English well enough to know what I was saying. I cancelled my Sirius radio account as well. I don't want to do business with people like that. So I am out almost a hundred bucks and will be for at least a week to ten days, which is when I can get it and return it and then they will probably take days to credit it back to my account. Great way to do business.

Sirius/XM Radio is defrauding people. I have been on the phone for a total of 10 hours in 6 different times to transfer a lifetime subscription to a new vehicle. Every time there is a different answer and when I think it is resolved, they lie and I have to call back. I don't know what to do except to get an attorney to resolve the matter.

I had been a customer for the past couple of years and had no problems. Now, the wait times to speak to a representative are excessive and all calls are answered in India. About a month ago, I bought a new car and due to the wait time and horribly annoying hold music, I found myself gritting my teeth as I transferred my service to my new car. My radio has not worked (could be my fault - I don't know). During the past three weeks, I have tried many times to speak to someone regarding the problem and have been left on hold for so long I have been forced to finally end the call.

It's the same problem everyone else is having, terrible customer service that once was good. Customer service is now handled offshore in India by people who can hardly speak English. I was trying to cancel by phone, put on hold several times for up to 20 minutes and hanging up in exasperation. It prolongs the length of the "illegal" contract and gives them the extra revenue. I am on to their tricks. XM Sirius is pricing itself out of business. I am refusing to pay what they say I owe. They insist they cannot turn off my service because I need to call customer service first. I went that route. I tell them if you can turn it on, or send a signal to it, then you can turn it off. I did not sign a contract for automatic renewal. I will see them in court. The time is ripe for a class action suit.

I also was being billed on a renewal notice that looks like a channel guide. I almost threw it in garbage. The card they were going to automatically charge for $449 is no longer active. Last year, they shut my radio to my car off, and I received the bill the day they shut it off. And they tried charging me a re-activation fee. I tried 6 phone calls in the last 6 weeks to get a bill. They cannot bill me. I have had service since 2007 on two vehicles. I have asked to speak with supervisors and was told no one was available to speak to me. I filed an online complaint with the attorney-general. I recommend everyone with issues with them to do it. It is a consumer affairs issue. XM radio is saying, "Well, if you don't have a credit card, you can't have service." Really! I have to call them to try to get a hard copy invoice. I wrote down everyone's name, date, and time. I called to be very detailed in my complaints to the attorney-general. Just google attorney-general complaints. The more complaints, the better the chances.

I sold a car that had a Sirius subscription. When calling to cancel, they delay the calls out for nearly an hour, transferring and stalling you, and pushing buttons until you are blasted angry. They refused to cancel and refused to give me a supervisor. Then, they charged my renewal. I have spent more than 11 hours on the phone with them recording every frustrating call. It took me a month to get the service cancelled. We will see if I finally get my refund.

I stayed on the phone for about 20 to 30 minutes. I got transferred and was told it was an 8-minute wait time, that ended up being another 15 to 20 minutes. No one answered the phone to help. I called back again (recording again), waited again and when someone finally answered, we canceled. This is the worst phone customer service ever that I had to deal with when trying to negotiate a subscription plan in the beginning for service. So we were very frustrated and canceled all and any service dealing. I feel relieved that I never have to call Sirius XM as a paying customer and be subjected to that type of treatment ever again. I also notice the employees writing in as customers on various websites trying to defend this horrible service (It's probably forced on them in order to keep their jobs.). Sirius XM seems to be very shady, why can't you cancel service over the Internet like you can request service on their site? Hmmm.

I recently bought an Infiniti which came with a free 3-month trial of satellite radio. After the 3 months, I decided that I didn’t want the service. Then I received a bill and didn’t pay it since I didn’t want the service after the trial. I told them I don’t want the service. Next, I received a bill from a collection agency. After checking about this, I was told since I didn’t want the radio service, they were billing me for what was used - which was the 3-month free trial. I have emailed and called to no end with this company. The last email from them says that I have to pay the amount that was sent from collection. This can’t be legal. Thanks for your time.

I have tried canceling this service multiple times. They give you a final bill and then if you pay it, the service automatically renews per the automatic renewal terms on the invoice. Please cross this language out if you do send in a final payment, that may help. They have the worst customer service I have ever seen. Please contact your State's Attorney General as well as the Federal Trade Commission if you have a complaint against them. Please sue them if you can, even in small claims court. I believe they are engaging in unfair and deceptive trade practices.

They billed my business credit card quarterly after I cancelled service in August 2010. They altered my credit card expiration date without my permission. The website still shows the 2011 expiration date and I have been billed twice in 2012 for services. They would not guarantee that they would send me the supposed "phone recordings" to prove I had not canceled the service August 2010.

We had a free service (XM Satellite Radio) when we bought a new car in 2008. We tried very hard to cancel the service but failed. Sales kept calling us for account activation and sending the bill to us. We told them every time that we didn't need the service any more and it was last time we were going to pay for it, but then they kept sending the bill to us. We refused to pay it. It was passed to the collection guys. Never try this service, it will kill you.

Yesterday, I received a call from XM/Sirius looking for a payment of $95 for 6 months of service because luckily, I had switched banks and had cancelled my debit card. XM/Sirius claims I signed up for automatic withdrawal, which I remember reading that anywhere when I originally signed up. The cost for when I originally signed up was about $7 a month and they are now charging about $15. Last December, they had taken $95 based on my original billing. I thought it was for a year, and that I could have probably lived with. But since XM/Sirius never informed me that they were automatically taking the money or what the service was going to cost, I had no way of knowing it was only for 6 months. When I asked, XM/Sirius claims they mailed me something, but I never got anything and when I questioned them some more, they hung up. I also let them know they were not getting a new card number from me. XM/Sirius is not worth $15 a month.

When my subscription to Sirius was up, I did not renew. Since I no longer wished to have their service, I assumed my nonpayment was indication enough that I was not renewing. My service was cut off at the time that it should have when the subscription ended. I received a bill from Sirius yesterday in the amount of $36.33 for renewal. But I also received a notice from their collection agency for payment, all on the same day.

I received my bill, which had gone up substantially. The bill was due in 8 days. When I called Sirius XM, I was immediately able to speak with someone. However, as soon as I said I wanted to cancel, they transferred me. I was on hold for over 20 minutes. I called back three more times. The recording said there was an 8-minute wait. However, after holding 20 minutes each time, I was unable to speak with someone. I went to their website, and was informed by online chat that I could not cancel via online chat. I ended up sending a certified return receipt letter canceling my service. Although they are not a member of the Better Business Bureau, there are 3,803 billing/collection complaints against their company. Beware if you need to speak to someone about your bill or want to cancel your service. Sirius XM does not want to hear from you.

Sirius unauthorized renewal - We signed up for Sirius over four years ago. The subscription ran out two years ago and we did not renew. The 15th of this month, Sirius charged $564 to our account as an automatic renewal. We are waiting for the charges to be reversed.

When I signed up to Sirius/XM Satellite service, I specifically told them I do not want automatic renewal. The gentleman told me he would invoice me for any renewals and just don't pay them. He said that is how they do contracts without the automatic renewal. So when I got a bill for the renewal, I just threw it away. Now, 2 months later, I got another bill. I called them and they said all their customers are on automatic renewal and that’s the only way they do it. So they said if I didn't pay, they were going to turn it over to collection. So they said I had to pay and then cancel out; it was the only way they could do it as my account was now frozen. I believe this is an unethical way to run a business and there has to be something that can be done about it.

My account was about to auto-renew when I called to cancel. After waiting 30 minutes to speak to someone, I got to speak to a girl who spoke very poor English. I told her I did not want to auto-renew. I wished to terminate my service. She repeated this to me five different times. After each time, there would be a long silence after which she would return to say, "So, you wish to cancel your service?" After about 40 minutes of this, she said, "Now I'll transfer you to someone who can help you with that, however, there may be a lengthy delay." I told her that an hour on the phone to cancel is long enough, that as of now I am cancelled, thank you and good bye.

The only way to cancel Sirius Satellite Service is to call a cancellation number. I have called this number, 1-888-539-7474, on five different occasions. I have never had my calls answered in less than 7 minutes. Today, it was a combined wait time of 30 minutes on two attempts. If you call the normal number, they answer immediately. Once they know you want to cancel, they transfer you to the cancellation line where you will sit and wait for a very long time, 20 minutes during my last attempt. This company knows exactly what they are doing by making people wait long periods of time to cancel their service.

Automatic re-subscription policy - I got XM Satellite Radio free for 3 months with my new car. I got it originally to provide traffic information for my GPS. After 3 months, I was not happy with the results, but thought I should give myself an opportunity to learn to use it better, so I paid for a year's worth of service. They sent me a contract with lots of fine print, which of course I did not read. After a year, I was still not satisfied with the results (hadn't used it in several months), and I when the renewal emails came, I ignored them. The emails did not say that in order to cancel, I had to call them. Now, a collection agency is after me for the "past due" balance on the second year. I suppose XM Satellite Radio is in the legal right, but it's an extremely unfriendly way to retain customers.

In 2007, I purchased a lifetime Sirius subscription for my car. At that time, I was told the service could be transferred to another device no more than 3 times. In 2009, I traded my car and asked that the service be transferred to my new car. At first, I was told we could not have the transfer as the service could only be transferred to a portable device. I informed the agent that I was not told that when I purchased the lifetime subscription. The agent allowed the transfer, but I had to pay a $75 transfer fee. I recently purchased a new vehicle that does not have a satellite radio. I bought a portable device to transfer my lifetime subscription so that I did not lose it. When I called Sirius to transfer, I was told I could not transfer it at all since the original lifetime was purchased on an auto device.

I am stuck with five lifetime subscriptions to Sirius/XM Radio that I acquired years ago when their audio quality was at least "acceptable". Now, due to the continual addition of new channels and the subsequent compression and reduction in data rates, the audio quality is even more substandard. It has gotten to the point where I wish to cancel all of my subscriptions, and just switch to (mostly) free internet radio. But the "terms" of the lifetime agreement specify that no refunds are permitted. But what about the "terms" of the product they promised me in the so-called agreement?

Last year, I was auto debited for an additional year of Sirius Radio that originally came with my new vehicle. The first year of service I paid for was $80. They auto debited my bank account for $180. I called and was reimbursed and offered the same plan for $80 again. I told the gentleman I would stay with them under two conditions; no more auto debits. I want my card number off the file and I only am agreeing to another one year contract. Then Friday, June 1st, I received a bill for $31.33 (due on 5/24/12 and was charged a $5 late fee). The bill stated for service for 5/24/12-3/19/13. As soon as I made the payment, I was automatically re-billed $148.37 for the same dates, 5/24/12-3/19/13.

I have had a total of four Sirius/XM subscriptions dating back to Sirius in 2006. My first problem was them billing me (past due notice was the first indication I got that my subscription was up for renewal) for a car I had traded in. We resolved that issue. But last month, I got a voice mail demanding that I pay a past due amount of more than $860, with no explanation. I had not received any written or other notice of the subscription renewal, just their threatening phone call.

I purchased a Dodge Ram in December 2010 and activated the service. At the same time, in the same phone call, I asked them to deactivate the old one, a Roady. I donated the Roady to a thrift store. Recently, I discovered that they had charged my credit card every month since then for the supposedly deactivated radio. They refused to refund any money. On the new account, I recently had new batteries installed for the truck so the power was out for a short time. Upon picking up my truck, the channel lineup I have always had would not come up. Instead, I have such delightful channels such as Canadian weather and traffic (I live 100 miles from Mexico so it's not exactly useful to me).

I recently sold my truck and wanted to cancel the satellite service that was with it. Canceling online is not an option so I had to call in and wait for 15 minutes on hold to speak with a person. The person who answered spoke very poor English and was not helpful, as all he wanted to do was sell me another radio so that my service would continue with two radios. They even offered me a free radio! All I wanted to do was cancel the one radio - should have been simple, but it wasn't. I was on the phone with this jerk for another 15 minutes just to cancel the one radio. He clearly "had to" go by a script to do everything he could to keep my subscription active. They make you call in so that they can harass you into adding another device or keep your existing service. What a disappointment to be treated so poorly by a service that I like.

On the holiday weekend, you've put Pink Floyd on all weekend. Please cease and desist. Please never do it again. Please never do a specialized show over Deep Tracks. I was disappointed when you took the Vault off. I didn't complain then but now I'm really upset and thinking of discontinuing SiriusXM Radio for good.

We bought a new car that came with a trial radio and backseat video. We renewed the radio and cancelled the video in July 2009. I just found out with a renewal statement that the video subscription was still active. When we cancelled years ago, the video feed was shut down and hasn't worked since. I just checked it again, and it said, "Please call...for subscription." All they offered after hours on the phone was a 3-month credit on the 3 years of fraudulent billing. It doesn't look like I'm the only one. As said before, it's a monopoly. I'm not happy.

They won't renew, unless you say it's ok to renew next year. They kept me on hold for a total of 1.5 hour in 24 hours. They are trying to automatically renew my account. They say one price, and then when the next person is on the phone, the price is raised. Don't support this business practice!

I have been a loyal customer for 8 years on the same vehicle since 2004. I always received a 3-month bill and paid by check, never had a problem receiving a bill for 8 years on the same vehicle. I bought another vehicle in 2010. After the 3 months’ free service on the 2010, I didn't activate it because it stayed in the garage most of the time. I still had XM on the 2004 because I drove it daily. I called and complained in April 2012 about receiving mail about coming back. I never left.

I kept getting bills from Sirius. I was thinking that as soon as my contract ended, they would cut off service. After a couple of bills, I read the small print at the bottom of the statement that my bill would keep accruing daily till I cancelled the service. When I called, the lady told me I owed $36 from my contract renewal date on April 5 to today May 25. So, a year cost $103 and 7 weeks cost $36? The representative talked over the top of me and was very condescending and ended the call in a sassy little singsong voice telling me to have a nice day. I wish I had read all the complaints before I ever got involved with Sirius.

I cannot believe SiriusXM is still in business! For months, I have been trying to resolve an issue with XM weather for my airplane. Literally, I've been on hold for hours over the months. Many times, I was cut off when someone finally answered after being on hold. Even when I was promised a quick transfer to a supervisor, it was 25 minutes. I'm sure glad it wasn't a typical transfer!

After 15 minutes on hold, they hung up! I got someone back on the line after another 10 minutes and they took care of most. But then a supervisor has to get on, another 10 minutes. If it weren't for Howard 100, I would just throw the radio out!

Sirius has a system that is designed to keep you on hold and to be transferred as frequently as possible so that you become discouraged and give up. After an extremely long hold, nobody you speak with is able to deal with your problem. They have to transfer you to someone else. After another very long hold, you get a new person who takes the same information again and decided they cannot help you either. So the transfer, hold, etc. process starts again. Sirius has a monopoly and they are abusing their monopoly position.

I bought a car that came with a few months of XM. I never used it myself, but my wife used it when she drove my car or when we went on trips and she was driving. She has XM in her car, which is in my name, and she likes it (she does not drive much at all anyway and I've always seen XM as a waste of money). I received at least 5 or 6 calls in about a week span from Sirius/XM. With every caller I was very courteous but clear that I did not want XM as I only listen to my iPod's music and that is all I want to listen to. I also told them my wife was the one who had used it while in my car and that she has the service in her car. They continued to call. The second to last caller got an angrier version of me and I told him that I kept getting calls despite having been very clear with each caller that I did not want the service.

My XM XpressRC failed with no display and I have a lifetime membership. XM will not stand behind it. I was told I need to purchase one at a full retail price, which is more than a new customer. All I want was for it to be fixed or replaced. I was told that my unit (2 years old) was obsolete and it can not be fixed.

I purchased a lifetime membership in 2009 when I bought my Ford F30 truck. I traded in this truck in November 2011 and bought a 2012 Ford F350 truck. It came with a 6-month free subscription to Sirius. I called Sirius a couple of months prior to the expiration and was told that I could not cancel the 6-month subscription and transfer my lifetime subscription to the new truck until the 6-month subscription ran out. Today (May 5, 2012) it ran out. I called them to transfer my lifetime membership to the new truck and was informed that the lifetime membership was only good for the lifetime of the 2009 truck which I had when I purchased the lifetime membership. It was not transferable to my new truck. I told them that no one had ever told me that the lifetime membership was only good for the lifetime of the truck. I said that was ridiculous and asked to speak to a supervisor.

I got a Sirius XM radio from a friend and had it activated in December. I started having some technical problems starting in late March, so I contacted customer support in early April. I was told by the customer service representative that I would have to purchase a new Sirius XM radio. I reluctantly agreed. When the radio arrived and I went to activate it, I was told that it would be a second radio on the account. I was charged $33.11 for the radio. I complained since I only wanted to resolve the issue with the reception on my current radio. I was given a number to send the second radio back and was told that I would receive a refund once they got the radio. They also said that the radio I had was under warranty and they sent me a replacement radio for the one that did not work. I also returned the defective radio.

I have both XM and Sirius devices, both delivering the same product. It befuddles me that I have two accounts with the "united" satellite providers. The online subscriber page is so annoying. I must reenter each time I log on. I am not happy at all with this/these company(s). It seems to me that they stopped caring once they got their satellites floating.

I recently purchased a car from Honda, and it was my understanding that my new car would have a three-month free subscription to Sirius XM radio. When my husband and I brought the car home, our Sirius XM radio was working, but the service was abruptly disconnected without any notice within a day or two thereafter.

I paid upfront for one year of XM Satellite Radio. I did not renew. XM charged me $31.86 because they say you have to call them or write them to non-renew. This should not be allowed. Please address this type of practice which is unknown to the consumer. They should turn off their services when the year expires and not try to chisel an extra month’s payment out of folks. I will not recommend them nor purchase any of their products.

March of 2011, I told the Sirius agent I did not want the year subscription to renew in 2012. But guess what? They automatically renewed the subscription and are telling me that I owe them $30.00, which I am disputing. They just assured that this former customer will remain a lifelong former customer and never subscribe to any future services from their company. I suspect issues such as these will hurt their business beyond repair.

My husband and I have two active accounts with Sirius XM Satellite Radio. For the past several months, we are receiving bills for 3rd account, but my main problem is the hold time when you call. The telephone hold time is so long. We always give up and try another day. We have never talked to anyone concerning my issue. We have tried 6 times to call this company and get stuck on hold for hours. I am currently on hold and have been for over 3 hours. The number I am calling from is 863-875-4431, just in case they would like to check their phone records to verify my hold time. This is no way to treat customers.

You sign up over the phone for a year of service and then when you try to cancel any type of auto renew, they don't.

I want to start a class action lawsuit as it took 2 months to get Sirius XM to address my issue of having two lifetime subscriptions and they did not want to transfer them. I got the customer advocacy team involved and they still say they can't add a data plan without me canceling my lifetime and paying an annual radio + annual data plan to work on the same ESN Radio - it's a scam in order for Sirius to try to make more money. I want to form a class action lawsuit.

Back on August 19, 2011, I spoke with a customer service representative to cancel my Sirius Satellite Radio. They offered several lower cost options, but I insisted that my service not to be renewed and be cancelled immediately. I was advised that my service had a credit on it and that my service would end on January 26, 2012. I again requested that there be no auto renewal. It was confirmed by the representative that it would not auto renew, that I owed nothing and that my service would end on January 26, 2012. I am now getting calls from a collection agency telling me I owe for some 5-month plan that their system says that I authorized (which I did not). I tried to resolve this with Sirius, but they just deferred me to the collection agency even though the two representatives I spoke with both confirmed that there was a record that I requested cancellation back in August of 2011.

We were contacted by Sirius XM in January/February 2012 multiple times. Each time, we told the agent that called that we would not be renewing our service for another year and to cancel our account. We were repeatedly asked to 'update our contact and billing information' and each time, we confirmed that nothing had changed but that we would not be renewing service.

I had 2 cars with Sirius Satellite; 1 with 3 year contract and 1 with 1 year contract. The 3 year contract expired. The car is longer in operation. When they contacted me about the 1 year contact by email, I advised that I will not renew. They asked why. I replied that I can’t afford the fee. I paid in excess of $500.00 over the term of my service. I received a notice that I owe $43.81 since I did not renew my contract. I refuse to this fee. I did nothing wrong. Thank you in advance for your help.

I received a call from Sirius/XM radio today telling me my account was past due and that they were going to disconnect service. The problem is I've never had an account with them. I followed the prompts to talk to a customer service representative. Once she came on the phone, she asked for a cc number. I told her, “I do not have an account with you. Your company called me telling me my account was past due, but I have never had your service.” I asked if they could tell me who was using my information to set up an account with them.

After more than eight years with XM Radio, I received an invoice for my quarterly payment. I called the customer service number and talked to a lady named Laura. Not satisfied with her answer or attitude, I asked to speak to a supervisor. I was told no and that she could do the same thing that a supervisor could. I asked again and again. She finally put me on hold. After 15 minutes of listening to your promo, she came back and told me that there was no supervisor available.

I just got off the phone with Sirius to transfer my lifetime subscription to my new car. I got my car in 2010 factory installed. When I called them the first time, they told me that it was not transferable and the internet radio was included. Then I called them a few weeks later, and they offered me up to 3 transfers. So I got lifetime for my car.

I have a lifetime subscription which I bought in March 2008. In March 2012, the radio just stopped receiving one day. I tried to re-activate my signal 3 times online to no avail. I called the customer help line and spoke to 3 different reps including 2 tech supports. They said my radio was broken because I had no terrestrial signal, although I had full bars for my satellite signal. They said they were sending me a new radio after taking my credit card number. 2 days later, I was called by customer care after I reported dissatisfaction in an online survey. I spent 90 minutes on phone trying to resolve issue. I was extremely frustrated as we were getting nowhere. In the end, they did nothing for me. I am interested in starting a class action suit as I see from reading online that there are a number of lifetime subscribers in this same situation.

During initial sales call, they called me and their sales person said it automatically renewed. I told him if it automatically renews, I don't want it. They should have the recording. They continued the service and now put me in collections for it. When I explained this to EOCCA, they claim they don't do service without auto renew. Now, I am receiving continuous collection calls. In addition, the original conversation XM said was $27.69. They charged my card $30.93 and then sent a bill for $33.16. Thank you for your help.

We purchased lifetime subscription on 2/7/2006 for $514.99 on a portable receiver as there were no automobile built-ins at that time. We just purchased a new truck this 2012 which has a Sirius XM built-in radio. So, we called to have it transferred. We were informed that it would not be possible and that we could purchase a new lifetime for $700.00. Since we had a portable unit, they said we could not transfer. We had a portable unit because there were no built-ins available when we purchased the lifetime subscription.

Today, I received a collection letter from a company in Norwell, MA. I did not renew my subscription and did not want XM radio. I cancelled my phone, and yet, they are still billing me. I received in excess of 10 telephone calls to my cell phone and now a collection letter. According to my Onstar account, this was paid up until March anyway. So I am being billed and harassed illegally. I filed with the attorney-general in MA, hoping to go to small claims court.

I let Sirius send me a portable radio for a new vehicle. The radio did not work. I had kept the radio for a month before trying to use it. The foreign person who answered the phone basically told me it was my tough luck because I had waited so long to try and use the radio. So I told him I wanted to cancel the account. He transferred me to an American who offered to send me a replacement radio (This is the second go-around over this account, by the way). Since I was tired of getting the run-around by the "good cop, bad cop", I asked to cancel my account. I was assured that it had been cancelled.

Sirius/XM will let you add a hundred new accounts online anytime. Internet too? No problem! Just do it yourself online. This helps save the customer money, whereas they don't have to pay live people to handle these additions, right? (Puke) What they will never let you do is cancel online, even though it would be just as easy to do so. If you call and try to do so, they will make you an offer that they won't let you refuse. So, six accounts that I have had for several years? I canceled the debit card they automatically deducted from.

I recently purchased a new car and called Sirius/XM to transfer my lifetime membership to the new car. I was denied and they want me to purchase a new membership. What is the point of a lifetime membership if I can't transfer the service in between devices? I won't own the same car forever and all devices have a limited lifetime. If Sirius/XM is not able to honor this membership, they should not sell it in the first place. This is incredible, no wonder they are losing customers. This is not a good business plan. A company needs to be believable of what they offer and they need to take care of their customers, otherwise, they will not survive for too long.

I received a notice today from a collection agency saying that I owed Sirius Radio $35.92. I called to discuss the charge. Mia said she would connect me with the cancellation department. She then connected me with Chris. He said there was an error and he would credit my account but he needed the radio number. He gave me a number to call and I got Tony who gave me the radio number. I called back to talk to Chris, but was told that I could not talk to him by Franco. Franco said I would have to pay the $35.92. I asked to talk to the manager and I talked to Al. Since then, I've tried to call back to see if I can talk to Chris.

I just got off the phone with Sirius. I cancelled the service, but, they insist on billing further under their automatic renewal scam. I told them that I bought their service for a specified amount of time and did not want to renew, and further, told their rep at the time, that I did not agree to automatic renewal. Still, they're sending me to collections over the time it took them to shut off the service since they ignored common sense, and my earlier instructions. Now, I’m telling everyone I know: Hey, please tell everyone you know. Sirius has sticky fingers and is willing to try to ruin your credit through these bullying tactics. Good companies don’t have to do this!

We bought a 2009 Kia Optima in early 2010 with an XM radio in it. We have had no problems until last Saturday; while driving, the XM cut off. The screen said 'acquiring signal', after 48 hours of no XM, I called Sirius and after 4 hours and numerous trips in and out of the house-car, etc., the third agent said it is the radio itself. They tried in vain to refresh the signal without success. I spoke with the dealer today and was informed the warranty expired at 36,000 miles. Our car is at 37,000 miles. Seriosuly!? The AM-FM and CD player work fine but somehow just the XM part is broken? What a rip off!

I paid in 2010 for a lifetime membership and then when I purchased a new car in 2012, Sirius/XM will not honor it and transfer it to my new car's radio nor will they reimburse me for any part of over $500 that I paid. This is inexcusable. They just stole that money from me ($576.49).

XM will not honor a lifetime subscription. We purchased this subscription in January 2011 for $418.96. We tried to activate a radio in a new vehicle we purchased and they are refusing to honor our agreement.

I purchased a lifetime plan with XM Radio in August 2010 for my car and paid $499.99. I traded my car in a year later and XM allowed me to "transfer my lifetime plan" to another car, but charged me $75. They referred to this as a "radio swap". Recently, though in March 2012 I made another trade-in, but this time XM Radio said I was not permitted to transfer my lifetime plan at all - not even for a fee of $75. The "new" self-made policy is that no lifetime transfer is permissible unless the radio is stolen or defective nor is a prorated refund an option. In summary, I paid almost $600 to XM Radio over a 1.5 year time period and cannot get my money back. I thought lifetime plan meant that the consumer will receive XM radio for a lifetime, but that is not the case. The XM supervisor was unfazed by the consumer being ripped off.

In February, I was advised by my bank to change my debit card due to some fraudulent activity taking place in the community. I forgot to notify XM Radio of my new credit card. On March 12th, I received a letter from their customer service notifying me of an account notification if my bill wasn't paid. I received the letter on Friday, the 16th. Before I could log in to the XM site, I checked my banking info online and discovered a pre-authorization for XM Radio. I contacted them (and I know that I hadn't previously because my account hadn't been accessed in over three years) and discovered that they had my new debit card number! I called customer care again and demanded to know how they had my debit card information. I was told that it was probably my wife who called and updated it.

We’ve been with SiriusXM since 2007. Until 2010, I purchased a 3 yr plan. However, at the end of 2010, we were persuaded by the SiriusXM rep to buy a ~$700 SiriusXM Lifetime Plan for my old car (radio ID **). The SiriusXM rep recommended this upgrade over a 4 yr plan that I had initially purchased. The rep assured me that this was the right thing to do because this plan could be transferred to a new vehicle radio up to 3 times. This assurance was the only reason why I bought this lifetime service because why would you by lifetime service that you cannot use after you sell the car where it was installed first?

After 45 minutes on the phone and finally talking to a supervisor, I find that I am being billed for a radio account in a car that I cancelled in 6/2010. These people have the worst billing systems (if you can even call it a system) on the face of the earth. With the merger of XM and Sirius, they still maintained separate billing systems.

I purchased a new GM vehicle, a Cadillac SRX with an XM Radio, on November 30, 2011. It had a 3 or 4-month trial subscription to XM Radio, including local traffic and weather. The traffic has been a lifesaver in my prior vehicles as the navigation system will reroute me when there is a traffic issue. However, I had purchased a lifetime subscription on the prior vehicle and expected to add $3.50 per month for the local traffic and weather. XM offered lifetime subscriptions when the company was nearly bankrupt a few years ago and I purchased four lifetime subscriptions for my various family vehicles and portable radios. At that time, according to media releases, their merchant bankers and other investors were not delivering on cash they were promised. The GM promotional materials, along with the XM website, indicate that a person can add the local traffic and weather for a nominal monthly fee. That fee turns out to be $3.50/month.

Sirius XM TTR1 unable to connect to network - Past month: intermittent stop of network connection. I was unable to connect to network starting on 3/15/12. I called customer service on 3/16/12 and requested technical support. Twice I was connected to a billing representative in the Philippines, who continually asked me what changes I wanted to make. I requested to speak to a technical support person. She connected me to another woman in accounts, and she wanted to know how I wanted to change my account. I requested to speak to a technical support person. She told me it would take a few minutes.

I started paying for my radio service in my car after the one-year free period ended. About a year later, we added a radio to my husband's car and I began paying for two radios. Then I was billed again for the same two radios. I told them they were double billing me and sending me bills on two different accounts for the same two radios.

I have been working with Sirius, off and on, for several months. I have four lifetime Sirius accounts. Due to technical issues with a first gen radio unit, the radio was thrown out about one year ago. More recently, my dad, who was the original owner of the old unit, purchased a new Chevy with an XM radio. I contacted Sirius and requested a transfer of the Sirius account to the (explicitly stated by me) XM radio. I was originally told that all I needed to do was pay a one-time $75 fee and the action would be accomplished. However, after I gave the S/N for the XM radio, I was told this could not be accomplished.

Wow! Dealing with Sirius XM is unbelievable, just as described by all of the other poor souls that have had horrible experiences with them. You have to encounter it to understand and appreciate the true lack of interest in the customer. I tried to have my credit card removed from my account because they were over charging it at renewal. All I wanted to do was be able to renew online and select the service of my choice at a price I picked. Sirius XM said if they removed my credit card, they would have to send me a bill at a cost of nearly $3.00/bill. If I then order online, I would have to call customer service and ask to have the fee removed. There were no other options!

I had an account with them 5-6 years ago, and cancelled. One day, out of the blue, I got a call from them offering a 6 month trial subscription for only $25. I still owned the old receiver, so I decided to try it and put the receiver in a trailer I own and use 3-4 times a year. I figured if I had music, I would probably listen to it. I only ended up turning on the receiver 3-4 times, and had to call them each time, to get them to send me an updated signal, and I finally decided it just wasn’t worth it. I never renewed my subscription, only to find out months later that they automatically billed my credit card anyway. I called to speak to them, and was put on hold 7 different times by their representative Joseph, and finally told me “tough **!”

I'll never sign up for XM Radio again! After our prepaid subscription lapsed back in December 2011, the direct calls from XM started, every night, at the same time for weeks. Every time that I did decide to answer their calls, I told them, "No! I was not going to re-subscribe and to quit calling!” I had paid for the first 2 years of our new vehicle with a check, so they couldn't slam my card like they had with my last new vehicle.

I have been on hold for 45 minutes with their customer service trying to cancel my account. They had automatically renewed the account 2 weeks ago and just contacted me since the credit card in my account was no longer valid. It is not possible to cancel online. It is only possible to pay online or to add a new subscription online. You can't cancel online and can't get through to them on the phone to cancel.

My radio broke due to my power cord has busted and I bought a new one. I checked it with the old one and it looked like the correct one, however, when I plugged it in, the power plug on the radio broke. I called Sirius and explained what happened, and all they said was, "Well, because your radio is no longer under warranty, you can buy a new radio or cancel your service." So, I cancelled. I even told them I would renew my membership if they would give me a new one. I was a member for 6 years, and had I bought a new radio, it would have been my fourth one. What a joke this company has become. I am extremely dissatisfied, and I will never ever go back to them. They're a joke. I hope this company fails and goes under.

I've had XM radio since 2005. My husband got his in 2006. We have paid about $1,800 in charges over the years. In April 2010, I renewed my husband's account to be a Lifetime account for $399 plus tax. I was told I couldn't renew mine at the same rate and terms until my subscription expires in March 2012. I haven't even received a renewal notice by email or regular mail. But, they do send emails regularly pushing new products. Fortunately, I remembered that it was to expire in March or April.

My Sirius Satellite Radio was due for renewal on March 9, 2012, so I called their consumer line about a week prior to that date to tell them I would not be renewing my subscription. The rep tried to talk me out of it and said she could offer me a better deal, but I stated that I can't afford it and can't renew it. She agreed to not renew and we ended the call. Today, I found out that they charged me to renew my subscription. I called customer service and then they transferred me to the cancellation department. Apparently, the first time I called I was supposed to be transferred to the department that handles cancellations. They said they would credit my account in 7 to 10 business days.

What happened has happened so often that I can't remember the number of times. I log in to listen online (I'm a paid up subscriber) and it tells me my username or password is wrong. So I apply for a new password. It gives me the place to choose a new password and I do. Then it tells me I'm now ready to log in. I have to fill in log in info again and it tells again my username or password is wrong. I have used the same username for a long time and have my password printed on a taped piece of paper above my computer so I won't forget. It doesn't matter. I still can't get on whether I use old password or new one.

I became a lifetime subscriber to Sirius in September of 2009 with the Sportster 5 radio package for my vehicle. This was the top of the line radio at the time. Half way through 2011, the device suddenly stopped working. The message on the screen read "Antennae Not Detected." I immediately contacted Sirius and they stated that I just needed to re-send the signal to my device. That didn't fix the problem. So I went to Best Buy and purchased a new vehicle kit, thinking the issue was with the antennae. I paid Best Buy to install the new vehicle kit, but it still did not fix the problem. Best Buy informed me that the Sportster 5 itself was no longer working.

I cancelled four radios in 2009 and Sirius has been using auto credit card charging until December 2011. They do not respond to my request for 2 plus years of refunds on four radio subscriptions valued at over $ 1,000. From what I see over the internet, this is their behavior. There should be a class action law suit.

I called to cancel my service and was told I would get a prorated refund. Three months went by and no refund. I called to find out where my money was and they could not access my account. This has happened twice. The second time I was given a trouble ticket # and was told I was to be called back within 7 - 10 days. Seems to me they are just trying to avoid the issue.

I called on 2/23 to cancel my account with Sirius Radio. After much discussion from the account rep, I told him look just cancel my account! Apparently, this is something they don't understand. On 2/29, they charged my checking account $199.65 for a years service. I called on 2/29 and discussed this at length and I was told I would get the credit and 2 months "free" service till the end of April, then they would delete my credit card info and paper bill me, telling me I can cancel at any time. Okay, I was good with this especially since they pulled this crap last year and billed me a month early.

I called Sirius XM in mid-December 2011, and indicated I would not be renewing my subscription, and I was told this was recorded on my account, and since I was calling early (ahead of my subscription renewal date), and there wouldn't be a need to contact them further. I was also told I could ignore any future billing if I received any, because I had already cancelled and taken care of the auto renewal they would perform. I don't trust this kind of comment from their customer service! I wasn't concerned about this, since I had paid for my original subscription by check, and I knew they couldn't automatically withdraw funds from my checking account.

I am going through a scenario where Sirius XM charged a credit card that had been expired for 10 months. By the time I found out about it on my credit report, my credit rating had dropped from a 725 to a 622. I am currently under contract buying my first home and this low credit score is virtually making it impossible to get a home loan. On my first time calling Sirius they wouldn’t issue a refund due to the credit card being expired. Even though they charged it without having the newer expiration date, they would not issue a refund without the newer expiration!

XM Will Not Cancel Service: I keep getting emails that my service has been automatically renewed. Since the credit card I have on file with them is no longer valid, the charges won't go through. I contacted XM after the first email and told them I do not want the service renewed, but they keep sending me emails telling me the account is overdue and charges are still being accumulated. I do not want this service any longer and they refuse to turn it off. I went to their website and tried to delete the old credit card information, but their site will not allow the old card to be deleted without entering as new one. I will not authorize payment with a new card and will not pay for service I don't want.

Sirius Satellite Radio has reduced the number of NPR channels that were originally offered when I enrolled six years ago, from three, to recently a remaining one. To access the new public radio replacement, the subscriber must pay an increased fee for the "premium" channel. This is similar to the tactics being used by AT&T with iPhone users, and was attempted by Netflix with DVD subscribers, the old bait and switch. Lure the customer, and then provide less than what the customer understood he or she was going to be provided with. Or, to put it another way, the old shell game, now you see (hear) it, now you don't.

XM Radio keeps charging me for hook-up fees and royalty fees because they keep disconnecting my radio, yet they cashed my last check then disconnected me. They are money-hungry people. I paid over $100.00 on my account in less than 4 months and they disconnect my service. I told them they had no right as I had plenty of credit on my account to keep my service going and they still cashed my check then disconnected my service. Now, they are charging me for another year of service and hook-up fees. Hell no. You keep disconnecting me and shouldn't be. I am not paying. My account has been paid in full for the year for the past 5 months so go screw yourself XM Radio. You will credit my account for any charges and you will also give me credit on my account for the continues inconvenience of your screw ups.

I subscribed to XM Sirius satellite radio for 2 years. I paid each year in full with a check (not credit card), as I was not interested in signing up for automatic renewal. When my subscription expired in December of 2011, I decided not to renew, and wrote CANCEL across the invoice and mailed it in. When the sales people called me to try to sell me "special packages," I told them "I want to cancel." They told me I had to call customer care myself. I did call customer care myself numerous times. But after lengthy waits of 15-20 minutes on hold, when I told the operator that I wanted to cancel my subscription, I was abruptly "disconnected" each time.

SXM has been charging my credit card account without my consent. I used the account 1 month and they have charged me nearly $300 since July of last year. I called them to cancel/ get credit for services not received and they asked for $75 because they gave me a discounted radio. I never agreed to charges for service or $75 cancellation fee. They said they sent it to me via email, which I never received. They won't let me cancel unless I pay them $75.

I called to cancel my subscription. They told me that I never called. They have now turned my account over to a collection agency. This for $35. I have filed a complaint with the Attorney General of MA and of VA.

On January 14, 2012, I received a pamphlet from Sirius informing me that my subscription would be renewed in March. I decided to call to see if there was a cheaper plan that I could subscribe to. The person I spoke to was named Rebecca, and she was working at a call center here in the US. While reviewing my records, she found out that I had called six (6) years ago to cancel service for a second radio.

I have a portable XM radio and one in my new car. I tried a few times to get both radios on the same account but had trouble with customer service. They refused to join the radios on one account until my current subscriptions ended. I did get them to remove my ex-husband's radio from my account just a day or two before my radio term was going to expire, but said they couldn't join my portable account and car radio account at that time. I ended up letting my portable radio one-year pre-paid term expire, and then waited for the car radio trial to expire, I think it was about one month later.

I agreed to a one year subscription in November 2010. In October 2011, we called to cancel the service so it would not renew. We had service in my wife's name on a previous car so we knew we had to call to cancel. We received a bill for renewal even after calling to cancel. We returned the bill stub portion stating we did not want this service and would not be paying the bill. In January 2012, we received another bill.

I called CS on January 13 2012 and spoke with a foreign accented person that did not understand what I needed although he said he did. Today February 17, 2012, I checked my subscriptions (4) and he had 2 wrong. I called CS again. This time, I was on the phone for 42 minutes and on hold over 30 of the 42 minutes. I finally hung up without my issues being resolved. Sirius is close to losing my 4 subscriptions.

I discovered at 3 a.m. on 2/17 that my checking account had been debited for $185.58 by Sirius. I had no contact from Sirius in months. When I called to speak with a Customer Service rep, I was told that my service automatically renewed and that I had agreed to that when I agreed to a special 6-month promotional offer. Six months ago, I had called to cancel my service because of an automatic charge on my Visa. After apologizing for my concerns, I was offered a 6-month plan for $37.50. Never would I have agreed to allowing access to my checking account without my direct authorization. I asked to speak to a manager, Lanesha, who explained again that the renewal was automatic and that it would take 7-10 business days for my refund to appear in my checking account and there was really nothing else I could do about it. This is outrageous!

What was once advertised free access to a number of NPR regional stations, has in the past two days, been suddenly replaced by one, necessarily edited station. What was once three choices, has been winnowed down to one! Increasingly loud and shrill advertising for other Sirius station specials has added to my dissatisfaction. It is my opinion. Sirius will soon increase fees, and continue assaulting us with one-brand advertising. Please contact me at **.

I called and paid for my past due usage and signed up for a 6 month plan with Ella. Radio is still not working so I was transferred to technical support which got disconnected even before being answered. I called back and went through about a 15-20 minute process and it still not working so he was going to transfer me somewhere else which after 13 minutes of holding I hung up. I called back and held another 10 minutes and then hung up and called back and still on hold for over 16 minutes while filing this complaint and now it is ringing with no answer.

In March of 2011, I traded my old vehicle in for a new one. At that time, I spoke with SiriusXM and they promised that the remainder of my time would be transferred to my new car. Three months after my free trial ended, I was flooded with calls from SiriusXM about payment. At that point, I was told that they could not transfer service to my new car. I was livid and cancelled services and was refunded a small portion of my remaining time.

Worst company I have ever dealt with and we all wonder why there is such a scare about ID theft. Get this, I bought a car in 2010 and purchased a paid in advance three year contract with XM. In late 2011, I traded the car in on a 2012 car and call XM to have the three year contract transferred to my new 2012 car. They said, (total lie I think) it was done and good to go. Three months later, my radio is turned off. I call them and their response is that some lady who bought the 2010 car I traded in called in and had my account closed and refunded the remaining balance of the three year contract to her credit card!

I signed a second account for my boat on 6/14. I only use my boat for 3 months-June July, and August. They said I would only be billed for the 3 months. As it turned out, they continued to bill me. I wish there was a different company I could take my business to.

I have been notified by a collection agency (EOS CCA, Norwell, MA) that I have a past due account with XM Satellite Radio in the amount of $32.14. I had a lease car with the service and I had a second account with a portable radio. Both had multiple year agreements. I let the first one expire and never heard from XM. Now, I have received a notice stating that an account I had paid in advance for the XM service will expire when the lease on the car ended. Now they say, I owe $32.14 because I never cancelled or renewed. I truly do not recall being told by XM that I owed them for an extra month, because the multiple year arrangement expired. I feel this a scam.

I paid almost $600.00 and was told I could switch it to 3 cars for free and would be charged a small fee to move it after that. After 3 years, I purchased a new car when I tried to switch to the new car I was told that a lifetime subscription cannot be moved to a different car. I escalated the call and was told someone would get back to me in 3 business days. It has been 5 business days and no call backs.

I got a collection letter in the mail, no notice or anything, just a collection notice. After sitting on hold forever, the collection lady tells me I have to cal Sirius directly, and hangs up. I then call Sirius, and they explained to me that even after they issued me a refund back two years ago, for the service that they now have calculated that they gave me the wrong amount, and want it back. I tried to fight it, saying that it's your mistake, and two years ago is a bit long to try to collect something. Then, I was told that I really didn't have any choice, and that it would affect my credit rating. Really? All over a ** radio!

After many hours on the phone with their so called customer service, I have come to the conclusion you are like, in the Eagles Song, "Hotel California." Able to "check in, but, never, never able to leave". I hope everyone else has much better luck in dealing with this company than I have experienced. In my opinion (and I do realize that everyone has an opinion), they should be put out of business.

My wife and I purchased a vehicle with an XM system. It came with free 6 months trial. Once the trial subscription expired I contacted Sirius XM and purchased a 3-month plan. Why only three months? Because it was expensive and I wanted to see if it was really worth it to me. Meanwhile the Sirius XM system broke down for the second time in my car and we decided to let it expire. Move forward several months later to today and my wife is checking our bank accounts and Sirius XM has debited over $191.00 from our account unauthorized! We immediately got on the phone with them and were transferred several times. We were told that they couldn’t refund our money right away but promised it within 72 hours. After reading the threads here I am very concerned that we are not going to see our money anytime soon. How can they do this? We asked for proof that we authorized auto renew and they went silent. This is stealing plain and simple. I would love to see these people in court and why hasn't that happened yet?

How do they get away with this? I setup 2 accounts by phone and specifically stated that I did not want them to auto renew. Of course, they auto renewed it and auto billed me without any notification.

I requested to suspend and then later cancelled a 2nd subscription that I had purchased as a gift that wasn't being used. Sirius has kept on billing me every 6 months for 1.5 years and is still refusing to return the funds. When I set up the 2nd subscription, the customer service representative added (and documented it in the call) a 3rd subscription that was impossible to have done at the special rate (since it was past the deadline.) Despite proving this to Sirius, they have yet to return the funds.

I called in response to a letter that offered to let me keep things the same, instead of paying "only $1.54 per month more" for their services. By the way, an increase of 14% is substantial. Just how stupid does Mel ** think his customers are? In the process of doing so, I learned that they had been charging me for a radio that I did not own. Let me be clear, not one that I owned, and forgot to cancel, but one that I never owned. They had been charging me for 2 1/2 years. We know this, because it is the only radio I have ever owned, that was an after-market radio, and they claimed that I had two of them.

When I called to have my new cars radio put onto my account, I was informed that I would need to call them after my trial to pay for a years subscription. I had just paid for a year in October. After explaining this, I was told that I would have to prove that I made payment to them and they would look into it. I told them no, I just spoke with them last week on what needed to be done when I change cars and they said, just give them the new radio ID. After thirty minutes and no supervisor or manager available to assist, I went online to view my account only to find out that they cancelled the old service and were issuing a refund!

I urge everyone to stay away from Sirius XM. Their accounting process is hideous. I have been trying to get an error on their part corrected for 6 months, still to no avail. I wouldn't give them the satisfaction of paying for their service ever again, after the hassles I've gone through!

I paid online with a debit card. I went to my bank statement and saw that I was billed twice. I contacted customer service, which is in India. They changed story then told me to update my account so the refund could go in directly and I would not have to wait 3 weeks for the refund check. This method will take 10 business days (2 weeks -- gee big difference).

My husband and I have had an XM account for about 10 years. Over the course of that time, we've purchased new vehicles and subsequently, added new radios to the account. My husband's new truck has a Sirius radio in it and the free trial period was about to expire, so I called to have it added to our main account. I was told they couldn't add a Sirius radio to our account unless we paid for a year in advance. We have paid quarterly during the entire 10+ years and I pay off an invoice. The customer service rep said, I had to put my credit/debit card on the account so they could automatically charge to it. I refused and he was not happy. Furthermore, I refused to pay for an entire year in advance. I was told, I couldn't get the multi-radio discount since the accounts can't be combined and no discount could be given since I didn't pay a year in advance. So now, we have to pay full price and will be charged an extra $2 on the bill for not adding a credit/debit card. When is another satellite radio company going to come along with better billing practices? Jeez...what kind of racket does this company have going on?

Sirius has been charging me for over a year for a car I no longer own and haven't owned in a year. I contacted them a year ago when I sold the vehicle to explain I needed to cancel my service. I was then told that there's no record of an account in my name that could be located and was assured I was not being charged.

Both my wife and I really liked "The Village" and we're very unhappy when we discovered that it was no longer accessible on our XM radio. We like other stations, but "The Village" was one of our favorites. Oh and what happened to the World Junior Hockey Championships this year? Gone! What's next, Major League Baseball or Classical music? The company is really losing our confidence and their credibility.

Their accounting is the worst ever! I just received a collection letter, saying I owe $82.41. I cancelled their service 4 months ago. Every month, they send an email saying I owe them, or they will turn the service off. It's been off for 4 months! Every month I call and sit on hold with them for an hour, while they "check on the account".

I listen to XM everyday but I am unfortunately forced to let them go due to their inability to maintain their word and their inability to keep customer care a priority. I was quoted $165 as a "rollover" plan that would follow my trial period. The day following my trial, I found that my traffic and weather was not working. I called to ask and they apologized for the mess up. Soon after all my serves were restored, I received a bill at my home for $306.14.

I was driving to work this morning and my radio lost the signal and had a message to call Sirius with a number to call. It took 3 attempts for these ** to find my account. I finally got a manager on the line, they had cancelled my subscription by accident and claimed someone else had called in to do it. Long story short, I asked them what they were going to do for all the inconvenience and he said he would give me a 7 dollar credit and throw in another 5 dollars. I told him to just cancel my account and shove it. I felt like I was talking to Peggy like in the Capitol One commercial.

First XM over charge me by charging my credit card without my knowledge and then I had a very hard time getting a refund. I called regularly for 3 months to before I received my money back. At that time I told XM they could not charge my credit card again without my permission, and they reassured me I would receive an emailed bill next time. But then again they charged my account without notification. In the meantime I changed my credit card due to unrelated issues. So XM started contacting me to renew my contract but I said I no longer wanted XM. But XM sent a bill to a collection agency without ever notifying me or explaining of what the bill is for. Now I have a collection agent after me.

I also wish to register a complaint about Sirius-XM's sudden removal of the The Village from their satellite radio service. As far as I'm concerned, that channel was the only one worth owning satellite service for. You can get 10 different channels of every other genre of music. The redundancy of these other genres is ridiculous. I always purchase multi-year contracts for Sirius-XM, and it is mainly to be able to hear American Folk music. Now they want me to pay extra for an internet service to hear what I have already paid for! I will no longer buy multi-year satellite service.

I sent a check for renewal in early December, but my connection was not working until customer service finally turned it on in late January. Sirius, however, would not reimburse me for the lost six weeks of time, even though it was already paid for and by their records, they had cashed the check in early December. They said I would be given a month credit on my account, but the credit could only be used if I renewed my subscription with them. So in other words, they took my money for 12 months but only gave me 10 and change and said that if I wanted to get the rest of what I paid for, I would have to pay for something additional. Needless to say, this will be my last business with them.

I have Sirius and XM Radios and am a customer for several years. I was offered 6 months for $25 on both auto radios (totaling $50+). I was billed $208 total. When I refused to pay the total amount being billed, the transaction was processed and I requested to speak to a supervisor (all on the same call). I was transferred to customer service and was promptly disconnected. I called back many times and each time I was either put on hold (for over an hour on one call and eventually hung up) or the call was disconnected. While on hold on the house phone, I tried calling on my cell many times and every time the call was disconnected. I am still on hold on both phones at this point.

I get annoying phone calls that my service will be canceled if I do not pay the invoice sent. Well, I no longer want service so I did not pay the last two invoices. The telemarketed phone call is deceiving. Now that I have not had service for three months, Sirius bills me for $37. 90 for something I do not have. They will now send my bill to collections if I do not pay for a service I do not have! This is deceptive and greedy. Why don't you just cut the service and not bill? You are only looking for money from your annoying process.

I entered a yearly agreement for $77.00. After six months, the charged my card $100.00 for a yearly renewal. It took 30 calls, and a whole day to get my account canceled. They told me I should receive a refund in 10 - 20 days. I work in a finance department, and I know refunds only take 2-3 business days. After reading several comments, I'm going to call them back and demand a cancellation confirmation.

I have had XM radio in my car. On 12/31/2011 I renewed the service via a credit card and when I tried to turn the service back on (it had suddenly stopped), I couldn't. I tried calling several times and as usual couldn't understand the call agent or during the process the moving through the automated menus the call was dropped. Today I tried again twice. The first time I couldn't understand the agent. The second time I asked where the call center was and was told Egypt. I asked for a representative in USA and was told he couldn't transfer the call. I asked for a supervisor and was told that it would be 5-10 minutes before a supervisor could talk to me. I will cancel the payment that was made in December and the XM in the car can stay off.

I was an XM subscriber since early 90s. I used to praise XM—not anymore. I was first disappointed when I found out if I wanted to listen online I had to pay more. Why pay when I can listen to AOL radio all day long for free? I tried to download app on iPhone and the same thing: got to pay more. The whole idea was music with no commercials, and now they play commercials. Oh, you don’t want to hear commercials? Pay more. I started paying $6.99 quarterly years ago. I think it’s up to $29.95 for online streaming now.

My husband called to cancel his subscription in Sept before six months renewal hit the credit card in Oct. In mid to late Nov, I noticed a charge on the card for $86.09. My husband called to see why we were charge and they said they had no record of him canceling the service and they only could give us a refund for the remaining five months which we would see on the card in 10 days. In December, I noticed that the card still was not refunded and had him call again. I'm not sure how much they said they would refund but my husband requested an email to confirm the refund.

In Nov 2011, there is unauthorized billing of $157.83 for renewal. I called Sirius and they talked me into staying but said they would credit me $70.99 on my credit card to reduce the annual fee. In Nov 25th, no credit received, I called again and was told that the credit was going to be $56.99 but they now said they did not have my credit card to put the credit through which is why I did not receive. Now, they tell me they are going to mail a check for the refund. Funny that they had the credit card when they wanted to charge me.

Sirius XM pulled a bait and switch with their renewal offer. I was sent an offer to renew my trial subscription. The offer stated I would receive 2 months free as incentive to pay for 1 year in advanced as opposed to paying month to month. Well, when my service was turned off, I called to check the status. Sirius XM had cashed my check but had no intention of renewing my service. Because I called to check on it, Sirius XM said they would renew it for one year. When I finally got a chance to confirm, the service would last 1 year and 2 months from today. Their associate tried to convince me that I was paying for 9 months and getting 3 months for free and my subscription would end in one year. Sirius XM has no concern for taking their customers money without giving them the services promised in a written offer.

I started a Sirius account on my Chevrolet Silverado that had expired XM programming that came with my vehicle. Last year, I was delighted to discover "The Village" and it soon became my favorite station.

Sirius XM removed The Village station from their channel lineup with no notification. A Korean station has been substituted. No notice was given. Numerous calls to XM only produced the comment that it was a "management decision". XM has stolen a service that I paid for. They said I could cancel and receive a refund. They would not say why the Village is no longer available except over the internet at an additional charge. They would not understand that internet was of no use with the two radios that we use. The telephone personnel do not care about their customers.

I signed up for lifetime subscription of XM when it first started. Now, it is all one known as Sirius. I bought a new vehicle, which of course has Sirius. Damn company will not let me transfer my old to the new. It would be nice to find out what can be done to correct this. I don't believe the consumer should have to pay when a company merges. They should allow the transfer to be done at a minimum, if not free transfer. Guess one needs to post and create web sites about the ** customer service and dedication to its listeners.

I have had a subscription for several years to XM Radio, which later became Sirius XM radio. I, and who knows how many other people, listened almost exclusively to The Village. This satellite radio station is the only one I know of anywhere to carry a comprehensive folk music line-up. Without notification, Sirius XM dropped the station for Korean music, a move that astounds those of us who listened to The Village. Can there really be more people who would listen to that? To add insult to injury, they moved the station to their internet listening lineup, but are charging us extra to listen. The congress has long supported diversity on the airways. I can't help but feel that, by dropping this station, Sirius XM has violated the spirit of this diversity, if not the legalities.

I got a 5 month promo and specifically asked them if it auto renewed to which they said yes but we can override that if you talk to a manager. I went through all the hoops with the manager and was recorded, etc. So now I didn't realize I was re-billed at regular price a few months ago. I was lied to and I called to complain. I got managers and nobody was willing to do anything. I asked why I wasn't even notified with a bill or a statement and they said it was impossible to override the auto renewal and that the only way to get a statement is if you don't have a credit card on file. The only email I received was after my supposed renewal date, saying we want you back and was for $77 for 12 months.

I purchased a 1-year subscription for my husband, and I was told they could send me a free unit for my car for just the tax and shipping and that I could call and turn on the service when I had it installed. I confirmed what charges they would be charging me three times and that no service would be started on the second subscription until I called. I got my credit card statement, and there was an additional charge for $48.02 not discussed.

After purchasing a new vehicle and seeing the XM Radio ads, I inquired about rates. We agreed upon a great rate, which I verified multiple times and asked them to include in the notes of their system as I was also going to purchase a portable device for another vehicle. When I called to activate the portable device and tried to verify the price again, they said that they would not honor the price because the initial sales rep quoted me the wrong price.

In mid to late December, I contacted Sirius to update my credit card for my quarterly billing. Upon completion, I was offered "for just shipping and handling of $10.81, a new radio at no additional cost". My radio is built into my Tiguan so I had no need, but I asked Jade (I think) if my husband who has a separate subscription with an old radio could use it instead. She looked at his account and told me all he had to do was call in and activate the radio under his name. Sold! Then she told me there was a 2 for 1 offer with no additional charge. I asked her, "so I get 2 radios with just 1 shipping fee?". She said yes.

I am a US Marine who went overseas on orders with my family. I say this not because of entitlement but because we are protected under the Soldiers and Sailors Act for companies who take advantage of us when out of country. I called SiriusXm to cancel all of my services. The radio in my car was cancelled but the two portables were not and I was continually charged from 2008 to 2010. Once I discovered I was being charged for the two portables I no longer use, I contacted them and was told they will not refund and I should contact my credit card provider to reverse the charges and investigate.

I love XM Radio, but just a few months ago they decided to start advertising XM stations whenever the radio powers up. I bought the service (2 radios) to avoid commercials and this poses a danger on the roads. If I am in a parking garage and I start up my car., the XM radio comes on automatically. As soon as I reach the street the radio comes on and a commercial is playing. This forces me to be distracted to change the station back to my favorite XM station.

I leased a new vehicle that had XM Radio in it . At the end of the term of my trial subscription, I was solicited by phone to purchase a lifetime subscription to XM Radio for 499. I was told that could transfer that up to 3 times. Red flag.

I have a lifetime subscription and was told I can transfer my service to a new radio when needed for no charge. When this was necessary they attempted to charge me $75 to make that change after complaining and threatening legal action they made the change for no charge but that aggravation should never have been necessary.

As stated elsewhere, customer service is a nightmare. It takes forever for them to allow you to cancel service. This is even the case if you are merely trying to transfer service from a damaged radio to a new one. Afterwards, in both cases, customer service will call you up repeatedly and give you the hard sell on why you should come back. My service ended on 1/6/12 and I have received three telemarketing calls from them in the meantime. Plus, they have a tendency to call between 5-7 pm, traditional dinner times, making matters more annoying. The radios tend to be garbage. This might not be the case if it comes installed inside the dash, but I have not had a sportster or Starmate last more than two years.

I have tried since October 2010 to cancel my service with no success. I have not been able to reach a live representative at their call center despite multiple attempts and atrociously long waits on hold. They refuse to process your cancellation order via email or US mail. I sent two separate letters and no action has been taken either time. I read online that even those who reach a live representative to cancel service have discovered later that their order was never processed. In subsequent contact with Siriux XM, they were told that "There is no record of you calling in to cancel." They continue to bill and accrue charges on your unwanted account.

I purchased a new vehicle in November 2008, and after the 3-month trial ended I continued service for 2 years and pre-paid. That service ended in March 2011 and I renewed the service in April for 5 months which I again prepaid in full. I was not informed that the service would continue automatically after the 5 months ran out. Needless to say I was very surprised when I received a bill saying that I owed for a service that I did not agree to. I was never told that the service would continue automatically. I called the customer service and after waiting for 5-10 minutes I spoke to someone who did not resolve the matter. I asked to speak to a supervisor and after another 10 minutes the supervisor gave me the same run around and insulted me by saying, “You should have been informed that this was an automatic renewal.”

I started service with XM somewhere around 2006. I have not used them in years. Yesterday I got a collections notice from EOS CCA for $35.58. I do not owe XM one penny. I will not under any circumstances pay them one penny. I contacted EOS CCA and they refused to discuss it. I contacted XM and after 30 minutes I finally talked to a supervisor who refused to do anything. This is fraudulent billing. If they pursue this and damage my credit score (currently 819), I will seek damages in civil court. Their illegal and fraudulent behavior is reprehensible. I will fight to the end of time to stop them.

On Oct. 20, 2011, I wanted to add one internet satellite radio to my wife's Sirius account that had one car satellite radio installed in there. I was talked into an additional car radio for roughly the same price for a 6-month trial at $35.21 for 6 months and $30 + $9 shipping for my radio in the car. I added my credit card to my wife's account and stated to bill my card moving forward. They billed us both. It took about 90 minutes and 5-6 different people to refund the money. Calls sent me to Philippines, Egypt and about 2 in USA. On Jan. 10, 2012, I see my bank statement has been charged $35.21 again? I haven't spoke with my wife yet.

I have been a Sirius user for about four years now. My wife just subscribed to a multi-radio SiriusXM contract when she purchased her new vehicle. We have been trying to stop a Sirius radio billing, no luck. Just keep getting put on hold and stay in a loop. We have now spoken to at least 12 different people in several different countries. This is without a doubt the worst customer service group I've had to deal with. They really have no customer service. You can't seem to get a hold of anyone in the US to work with. I'm cancelling my account. Actually, I would not give them a one star. I would give them at least a -10 stars.

I subscribed to a multi-year SiriusXM contract when I purchased my vehicle. I just received a notice in January, 2012, on the same day the service stopped working, to tell me the service would be terminated if I didn't pay. I was not notified that the service was even coming due! I called to re-up my contract and was told that I must first pay the two months, Nov & Dec, that were not covered under the first contract because the service was still available in my vehicle.

Breach of contract? I was a sucker and signed up and paid for lifetime subscription. They recently told me my internet access is canceled unless I pay more. Anyone have any success with refunds?

In 2009, we bought a new vehicle and purchased the lifetime membership. We were advised that you could transfer the membership up to 3 times at no cost. After that, there was a $75 fee for each transfer.

I had free service in a new car and allowed it to lapse, because the programming was schlock. They called me, and I was told that new channels were being launched that would be consistent with my music preferences. I signed up for a year. The new channels were launched, but they were only for internet and not car radios. So they lied.

This is the worst company I have ever dealt with when you need to remove service. I am consistently disconnected, and then, they misrepresent the credits and charges you will incur.

I tried to call per the directive of my billing statement on 1/5/12 to cancel service. After multiple attempts in which I was hung up on, or not answered, I tried to cancel online via chat. The service rep again referred me the main number which again no one answers. I had to contact my credit card company and have my card reissued in order to stop the billing.

I called to have them cancel my old account after they tried to auto rebill my credit card for a car I had traded in the previous year. They do not allow you to cancel your account online, but you can add new services online or subscribe online (warning sign #1). The customer rep said they needed a credit card for my new account, even though I had just paid my new account for a year in advance a few months ago. I told them not to auto rebill my card for the new account. They said that was the only option. I said fine, cancel my current account and refund the balance. The lady on the phone refused to cancel my account and kept trying to explain to me that auto rebill was a good thing.

I bought a lifetime subscription from Sirius. My radio receiver quit working. When I went to buy a new receiver all I could buy was a SiriusXM. The salesman at BestBuy told me it would work for my life time subscription. I had all but mounted the new receiver in my vehicle and called Sirius to activate the subscription to the new radio. I was told after much discussion with a foreign speaking person that my lifetime subscription was not transferable to the new radio. Even after I explained I was told when I bought the subscription that I could transfer the plan to 3 different radios, I was told they could not honor that promise.

On 7/1/11, I purchased a 5-month trial subscription which was to end on 12/1/11. I called Sirius to cancel on the morning of 12/1/11. The man I spoke to said, "Oh, no Paula you are good until 1/29/12. So just give us a call on 1/29 to let us know that you want to stop service." On 12/2/11, I was charged $32.75. Today, 1/2/12, I called to find out why I was charged. I was told that it was for my quarterly renewal, that would end on 2/9/12. I explained my call of 12/1/11 stating it was good until 1/29/12. I was then transferred to someone else. When I explained to the second rep how I had been the ending trial date was not until 1/29/12, she said, "That's unfortunate. Now moving on, your subscription is good until 1/29/12." I interrupted her three times to come back to my being lied to by the rep on 12/1/11. Each and every time she came back with "Well, moving on now..."

I cannot rate this business with anything but a negative. Like many others on this forum, we purchased a "lifetime" subscription for our Jeep in 2007. We were told that we could transfer this subscription up to 3 times for a $75.00 fee to a new vehicle. I even asked the CSR what happens 5 years down the road and Sirius will not honor this agreement. I was told as everyone else that there would be no problem. Today I called to transfer this wonderful "lifetime" subscription only to be told they could not.

I had 3 'active' Sirius radio subscriptions, one 'lifetime subscriber', one '1-year' or annual, and one '6-month' subscriptions. I called Sirius informing them I intended to pare down to one radio with my 'lifetime subscriber' and will allow the other 2 to lapse by not renewing their subscriptions. Sirius immediately 'interrupted service' on the 2 radio subscriptions. However, Sirius continued to mark them as 'active' and continued to bill me $235.89.

I received an email for a special offer of one day only on 11/24/11 to purchase radio package for $99.99. I placed the order and was assured by the sales rep that I would only be charged $99.99. I also purchased a one year plan on the new radio and renewed a second radio for another year. I received my credit card bill on 12/29/11 and found that I was charged $225.20 for the $99.99 radio package. I've spent the last hour on the phone with Sirius and either get cut off, hung up on or transferred. So far, no one can help me. I have records and copies of all transactions to prove my case. I would like to file a complaint, claim, lawsuit, anything to get Sirius to credit my bill and change their poor customer service and false misleading practices and advertising.

I called to discuss my renewal and credit owed for 4 months of suspension due to a stolen vehicle. I spent 102 minutes (six different calls) on the phone. I was hung up on, disconnected twice and after getting to the 6th person, I told her if she offered me free service for life. I didn't want it; I cancelled all 3 cars. I cannot rate their customer service any lower. I cancelled the service. Hopefully, I will never hear from them again.

I was denied access to at least one of their channels. Sirius told me I could access the channel if I purchased a new radio, or paid for an online subscription. I am a paid lifetime subscriber. That implies access to all that Sirius Satellite Radio has to offer, at no extra cost, and for my lifetime. I have been denied this. I sent several (angry and getting angrier) correspondence to their customer service, but the problem was never resolved.

I began receiving phone calls. I spoke with 3 reps who all stated that they needed to "update my account and billing information". I told them that I would be happy to log on to my account and take care of it. I figured they were scamming because who in the world would call to ask for billing information over the phone? I was finally told that I had an outstanding balance and that the calls would not stop until I paid. I have renewed the account once online through the same account used when I bought the car. I was just told by an online chat rep that I was never sent an invoice or renewal notice because they did have an email address.

I purchased a lifetime plan based off the sales representative telling me, I could transfer the plan to any vehicle for a $75 service charge, up to three times. In 2009, I traded in my vehicle, and transferred my service. Now, my lease is up, and I need to transfer to the new car I bought, and they informed me I could not transfer the lifetime plan, even though they can see in their "notes", where I was told I could transfer to any vehicle. They are refusing to reimburse, at a prorated rate. Customer service has been horrible. I get disconnected or hung up on, every time I press the issue. I'm looking into how to sue and file complaints. Sirius radio has been doing this for too long, and consumers should be aware. They told me, "too bad" and they would do nothing for me.

I just received a collection notice from Sirius XM satellite. I called Sirius only to have waited for 15 minutes and told that I was on a quarterly billing. My last payment was supposedly in July 2011. I'm not sure how this is so considering I had paid 1 year in advance to receive a discount on the yearly subscription. After being circulated back into the system, my call was picked up 10 minutes later.

Sirius refunded me much less than they owed me. When I called and point the problem the Sirius representative will simply hang up on me when I finally get through explaining the situation. They also lied to me when I signed up. When it comes to billing they are a complete fraud. Sirius, beware! We will never use Sirius again.

I give them one star for the music only. Their billing practices border on illegal. I was charged for services I did not receive. I spent hours on the phone, over several months, to rectify this issue, with no positive results. When I signed up for a six month service, for a portable XM reciever. I was told that my service would expire, since I paid cash, and did not want an automatic renewal. This is absolutely not the case. Even without a credit card on file, XM will continue to bill you for the next six months, then send the invoice to debt collection, even though I tried to cancel this service, and rectify the issue. As a tip for others, If you cannot get resolution, go directly to the "cancel my subscription" option by phone, where you will get someone who has the autority to fix errors. You cannot do this online, or with a customer care representative. Better yet, try out Pandora, as it is a much more positive experience. As of June 2012, I will no longer be an XM customer, and will cancel my last account. You would think they would get the message and change their practices, but I see this has been going on for years.

A new car came with 1 free year of satellite radio and Travel Link. Sirius refused to give me the free year. I have contacted Chrysler and the dealership and they still refused to give me the service.

We purchased two vehicles with a 3-month trial period of XM Premier with NavTraffic. We received a solicitation to continue our service. I completed the forms for both vehicles to renew for 3 years XM Premier with NavTraffic. Our credit card was charged for $566 and $564. We were not receiving all of the channels associated with XM Premier. We contacted Sirius XM on Sunday, December 18th. We spent 45 minutes on the phone with a customer service representative who insisted we paid for XM Select with NavTraffic. We actually have a paper that says we are XM Premier with NavTraffic. Upon request to speak with a supervisor, our call was disconnected. We again spent 1 hour and 20 minutes on the telephone with Sirius XM on December 23. We spoke to a supervisor who told us the paper is an error and he would need to collect additional money from us for us to be XM Premier with NavTraffic. He offered to escalate the issue but indicated it would take 3 to 5 business days to receive an answer. We are disputing our credit card charges for the XM packages, and it is unlikely we will use their service again.

I initiated service on 4/28/2010 and was told by the Sirius sales rep that I could pay for a two year contract for $282.49, but that anytime during the contract life I could contact Sirius to upgrade to the lifetime (of the car while owned by me) service for an additional $178.70.Also, that during the two year period it would be based on the rates at that time. I called on 12/20/2011, well within the two years, to upgrade and pay the $178.70 and was told I could not do that as there was no such "notation" in my file. I asked to talk to the next level and after waiting a long time, another person said the same thing and then the connection was lost. I called back and started the same process again and again the connection was lost. I never would have paid for the two year period if I had been told that there was no upgrade feature at the prices then. I feel this was a form of "bait and switch". I gave up after being disconnected twice and called to ask the representative to terminate my service.

This is the absolute worst! I had problems ordering online, it kept telling me my billing address was not correct. I checked it over and over again, it was indeed correct. I never ever had that problem in my life. I should have walked away then and never looked back, but I thought this would be a great gift for my boyfriend. So I called. And called. And called. Several times, I called and was so angered at the lack of help. How *** hard is it to order this when I am giving you the product #s even? It was so simple, I wanted the Starmate 8 with 3 months standard subscription, as well as a $50.00 gift card. They just couldn't get it. They also had a real hard time discerning the difference between my billing address and my shipping (work) address. Really? Finally, like I said, after several calls and talking to at least 7 different people because they either didn't know what the hell they were doing or they hung up on me/ got cut off, which took about 2 hours. Two days later, I get a confirmation email telling me it just now got shipped and here is the shipping # in a link, which did not work. The link didn't nor did it register on the USPS website.

I purchased a vehicle with Sirius installed. They sent us a letter giving us a trial subscription which we let expire. Since that time I have received eight phone calls regarding purchasing their product. I have told every one of them it is my husband’s truck and they need to call back after he is off work and at home. They can't seem to accommodate that request. I told the seventh caller to just remove our name from their call list but seems they can't handle that either.

My experience echoes those posted here. I have a dysfunctional Sirius stiletto 2. I have tried to resolve for over a year. Apparently they don't keep case notes. We also have 2 lifetime Sirius memberships. After numerous calls and multiple conflicting scripted answers, I was assured I could transfer my lifetime to an XM device. I went out and bought XM device, only to learn upon activation that it cannot be done. The primary user has a disability and Sirius does not have a device that he can use. It has been escalated with no guarantees. This treatment and service screams anti-trust violations. It also screams class action, but anti-trust is probably the better alternative for the consumer. I am also a shareholder, so I do acknowledge the business aspect; however, treating customers in this manner is never good business

I called to speak to a rep about a deal I had received to open up my old account again, to receive a discounted rate for 6 months and to see if I could purchase a new radio for a discounted rate to combine the two deals. I was assured by the rep that I could do both. Once I gave her the credit card info to open up the subscription, she tells me that I cannot get the radio at a discounted rate. i told her to cancel the account.

I tried to cancel order 60 days before expiration and withdrew credit card info. Said I would have to wait till it expires. They then gave me a free month and automatically renew my contract. Then they turned me over to a collection agency when I wouldn't pay. I settled with them for $20.00 and said they would not provide any evidence that I accepted a free month. I am out $20.

This was likely the worst customer service experience that I have ever had. If I treated my customers like they treated me, I would be out of business very quickly. I purchased a Sirius lifetime plan in 2007. When I purchased the plan, I was informed that since I get new company vehicle every 2 years, I could transfer the plan to the new radio. Even though their fine print says you can't and it was notated on my account. I would be willing to pay for the ability to do this if so needed even though it takes them less than 2 minutes to make accomplish the deactivation - activation process.

Terrible customer service. They just hung up for the 5th time in 4 months. I’m telling them to cancel my service and they keep trying to upsell you! I politely told the guy, I just can't afford it, I don't want it, quit trying to upsell me, quit sending me invoices, turn it off. Let’s hope it works this time! I don't understand why zero is not a choice on the stars? This company has failed to honor my requests in 5 tries to date.

Horrible customer service. I was simply asking how to find the reactivation button online for one of the radios we own. This is the third time I've called over the last year and every time I have talked to the worst representatives. After asking for clarification, the rep hung up on me. They are from out of the country and treat customers terribly! I own a business and would be closed if we ever treated someone like this. The reps do not care if you can understand them. I was being very respectful as language barriers are not a problem for me. They are instructed to hang up if a person asks the same question already answered. I waited 20 minutes for this!

You people are the worst. I've been trying to get a device so I can listen to Sirius in my home. I have a Sony receiver Sirius ready model #STR-DN1020. I've been told that the device I need is free and all I had to do was pay $8.00 in shipping fees, which I did. That was 3 weeks ago and I still haven't received it yet? I've been calling for 2 days steady and can't get a straight answer yet. It would be nice if you would hire people who understand my language, English. I am totally disgusted with your company. I have an account with you for 2 cars and if I don't hear from someone soon, I will cancel them and file a complaint with the attorney general of Boston, MA. The problem is I like your radio stations.

Have been called every day at various hours even after asking to be removed and not called anymore. XM has harassed my family during dinner hours, awaken my children from their naps it does not appear that they will ever stop. They have called over five times in as many days.

I became a subscriber when the Stern show came on board. No other content Sirius has is worth paying for. With the new contract, the Stern show averages about 6 shows per month. This is down from about 12 per month when the numerous and lengthy vacations are factored in. So now, they have no content worth paying for.

Sirius renewed my service without my approval (Acct # 1640179) and is charging me $38.67 which includes a $5.35 late fee. I tried for three months to cancel the account and was finally successful on 12/9/11. I was told that the account was finally closed but I was responsible for the renewed account bill and it will be transferred to a collection agency if it was not paid. I do not want to pay the bill since I did not request the renewal. The collection agency action will eventually hurt my credit rating.

I've been a customer since 2004 with Sirius radio and last year, I paid for one year of service. So this year, the service ended and they continued to give me service month by month. They charged me two months and they told me that I should have known that the service would go a month to month after the year of service I had payed. I told them that my life does not revolve around my radio and I don't know when the last day would be; all I know was that I had one year of service and when the service was cut off, then I would know that the service was over.

They will not cancel our account until we pay. They say it automatically renews and can not be stopped until we pay. I received a call and agreed to a trial period which they charged me for. We don't use it and don't want it, but they refuse to stop the account until we make another payment—total rip-off. Scammers!

Have used XM satellite radio for several years. When the renewal came for $199 for one year, I called and canceled the service. Was offered a better deal not to cancel but declined. Two months later, I received a letter from a collection agency requesting payment for two months of service. Spoke with Satellite customer service rep who basically informed me there wasn't anything that could be done. It would have been nice to have received notification from XM that they had decided to continue my service (even after I declined and canceled) instead of hearing from a collection agency.

We received an email yesterday, advertising a Sirius XM Tabletop Internet Radio for sale for $74.99, 50% off of the original price. The price was to take effect today. I checked yesterday online to see if it was available. They were already sold out. I called and spoke to their representative and was given a sales pitch, trying to sell me the same radio. I said that I wanted to order it and she said that they were out of stock and rain-checks were not available. She also stated, upon me asking as to why, if the radio is not available, she just tried to sell me one and she stated that it was what they were "told to say".

My complaint is that there is no way to not agree to auto renewal. By signing the contract, you are agreeing to auto renew. If you sign the check, your signature is to auto renew. There is no way around it. This should be illegal. The figures they use on the promotional materials are also misleading. They do not include the music fee and the actual rate after the 3-month promo is over. I called and was told there were no promotional rates. Once I used the word cancel, I was offered the $77 a year. However, I'll believe it when I see the bill as after waiting 30 minutes, I was hung up on before this was completed. I was told to get the name of the person offering the deal.

I had cancelled a continually renewing (every 3 months) subscription to XM Radio back on Dec. 5, 2010 due to trading in that vehicle. Received a cancellation confirmation number. Every three months for a year, I received a notification that my credit card was billed for the services. I had to call in 2-3 times for each of those times I was billed and begged to be refunded. They did refund me, but not without endless hours on the phone. I told them to take my credit card off file, but they keep billing me. It has been a year now, and they promise to take care of it but have not.

In Oct 2010, I purchased a 2010 Jeep with a complementary 1-year subscription to Sirius through Jeep. A couple of months later, I replaced the radio with a OEM sat/nav/radio and tried to transfer the subscription to the new unit. Sirius told me they couldn't transfer the subscription even though it was in the same vehicle. They talked me into a lifetime subscription for $553.99 with the ability to add 3 radios to the subscription (my online account at the time displayed I had the ability to add two more radios).

I have XM in my car and I had been doing the $77 deal for several years, setting a reminder for myself to call and cancel/renew each December 1st. I did it last year and thought I had gotten the $77 (+fees) deal, but I guess I should have been more watchful of our credit card statements, which my wife usually handles. When I called yesterday, they immediately offered to renew me at the same rate; I said fine.

I was a Sirius Satellite Radio subscriber for several years. Approximately 5 months ago, my in-home radio stopped working. I phoned the company 10+ times but could not get radio to work. (Mind you, they were automatically debiting my credit card despite the fact I had not reception). In Sept. 2011, I told them to cancel my service. Then they offered me a free in-home radio if I allowed them to charge me for several months of service to the tune of $75. I agreed. However, the replacement radio arrived and it was for a car. It had no speakers so I could not use it. I had to send it back which cost me $$$. On 11/10/11, I phoned them again and spoke to Rachel. First, she said the $75.00 I previously paid was, non-refundable.

We did everything we could to cancel our subscription before it renewed - in writing, on the phone (as the result of multiple solicitation calls) and via e-mail. Before the subscription ended, we were assured that it would be canceled. It didn't and now we have gone through months of automated calls from XM and harassing us and months of automated calls from a collection agency.