SiriusXM Satellite Radio Reviews

Not happy with "bait and switch" tactics to get you to sign-up.

Today I was called by collections dept from Sirius XM that I owe them $17. I have been their subscriber for the last 3 years and I wanted to wait on a deal instead of subscribing at the regular rate. But first their rep called and said I owed $17 because I got an extra month after the termination of 3-year time and we automatically re-enroll every body . When I told her I did not receive any email she said that is not her responsibility. I have been hearing that Sirius XM has a problem with retaining the customers and I can see from here that even though I wanted to continue they're threatening to agonize you by sending to collections. What a pity. Good luck, John Malone.

After 2 days and 7 representatives including a so called supervisor named Alex based out of the Philippines, I was told they would not honor the agreement they promised me for the price they promised me, even though they could see the records and knew the representative made the promise; then telling me he was wrong, should not have told me what he promised and now they were going to renege and charge me the price for partial service. They then shut off my service that was paid until Feb. 15, 2014 by discontinuing today Feb. 11, 2014.

After a charge in excess of $380 hit my credit card I called SiriusXM to cancel my current plan and activate a plan that was less expensive. As a result of this transaction I was due a credit of ~$420. I was told a credit would be processed to my credit card within a couple of weeks. A couple of weeks passes and - no credit. Upon calling them again I get the story that the credit cannot be processed because the credit amount is different than the most recent charge (some prior credits were involved). They then promised to issue a check for the full credit amount (another two week wait). So, if I have been given accurate information (finally) I will receive my refund approximately one month after the original charge. This is either an abhorrent business practice or gross incompetence on the part of SiriusXM. I am quite disappointed in this episode and advise that the "buyer beware"!

Tried to get the Special bring back customer deal. Well it could not work on my car's radio. They could not find the radio, insisted I had the wrong vehicle, which is the same one I bought 5.5 years ago with the radio in it. Do not own a Dodge Durango. Jumped through hoops for 1.5 hours with advanced tech support. Their final answer was that I had to go and pay dealer to figure out radio info to get them to activate it at a $100 cost to me and then they might be able to get the radio working.

After a year with SiriusXM I decided to cancel the account with the car I was using it in. Told them I drive about 15 minutes to work in the AM and about 15 minutes in the evening home and did not need the service. The first time I contacted them they connected me with another service representative and after about two minutes of waiting the phone went dead. The second time I contacted them the same thing happened. The third time I contacted them to cancel the first person I talked to asked me what she could to for me and I asked her to cancel my account and she said she could not, it was on a automatic renew and would have to contact another service rep to do that. The third rep told me they would have to prorate the service from today. I told her that this was the third time I contacted them to cancel and she told me they had no record of any prior contacts. I told her this is an untruth because the second time I tried to cancel they did have a record of the first attempt. Hopefully the account will be closed. I told them that I was going to spread the word about how criminal-like they are.

I wish I had seen this blog before I signed up for 3 years! We bought a new Nissan with a trial subscription. On Oct 2, 2013, we sent a check for $505.34. But the offers kept coming to our mailbox. So I called Sirius. The rep said no payment was received. To maintain service, I paid $505.34 via American Express on October 20. The rep said that if the check is received, the check would be returned or money refunded. Big mistake! I later looked at my bank statement, and it showed that Sirius (Phoenix) had converted the paper check to an electronic payment, and had taken the money from my bank account. And had never credited my Sirius account. I called Sirius in November, a Case ID was assigned, and I faxed bank statements, a summary of events, even the trace number that proves that Sirius had taken $505.34 from my bank account.

I called to cancel my Sirius subscription because my new car does not have the service. My first call was 3 weeks ago and I discovered that Sirius had been charging me for two other accounts (one from a previously owned car which I cancelled when I hooked up the next car, and one from a portable radio which I do not own). The first phone call was 45 minutes and the customer service rep (I use that term loosely) said that she needed to send this to a higher level and that it would take 7-10 business days for me to hear back. She was very rude. I waited for 2 full weeks and called again. There was no record of my first call.

I placed an order as a new customer for Satellite Radio. WHAT MISTAKE!!! Your company treated me like a criminal, as if I committed murder. I received a defective Docking Station (this was determined by your techs) and your company gave me the run-around to try and return it for a re-manufactured one. I was on the phone for over 4 hours speaking to one representative to another. To boot, I was disconnected (hung-up on) 4 times. I had representatives screaming at me and telling me how wrong I am for wanting to exchange a defective item. I can't believe how disgusting your representative treated me and I'm a new customer, I can't imagine how you treat old customers. Your company is a cesspool of unprofessional representatives. I am really amazed as to how your company conducts its business. I will be contacting Consumer Affairs and the Better Business Bureau. Thank you for the rotten service.

Sirius offered me a low price for a few months of service. I told them that I did not want it unless it could be closed ended because I had a problem with companies renewing things without me specifically telling them to. They said that while they automatically renew, they would make an exception with me and that my contract would end on a specific date with no automatic renewal. I authorized a one time payment with my debit card and paid in full.

I've had SiriusXM for a long time now. I love the sports channels but HATE the customer service. I recently switched off of my brother's plan to my own because he got a new car and didn't want the radio anymore. So they tried to charge me a reactivation fee to put my radio on a new account. I complained and even though the rep said he couldn't do anything about it, after a quick "chat with his supervisor," the fee was waived. The next day, I drove to work and my radio didn't work, it just gave me the channel listing channel. So I called that night and got it started again and I found TWO activation fees on my bill! So I had to call back and even though this new rep said it couldn't be done, I got both fees waived.

My account was not renewed thus cancelling my service with SiriusXM. This was well over two years ago when this happen. Beginning Nov '13, I started receiving numerous phone calls and letters from this organization informing me my account was overdue and my credit card was not active. They called to let me know that if this account was not brought up to date (a measly $21) that this would be turned into collections. The nerve of them to blackmail me for a cancelled account, a service that I have not been using for at least 2 yrs.

As usual, I get an invoice for the equivalent of $15 per month for the SiriusXM plan I have in my vehicle. As usual, I call Customer Service to cancel my subscription because the vehicle is not my daily driver, I use the service seldom, and it's just not worth the renewal rate. As usual, some slug on the other end tosses a bunch of bs my way and asks if I'm interested in renewing at $5 per month. As usual, I renew at $5 per month. What a racket. It's just plain unethical behavior, if you ask me. Even the slug (customer service agent) seemed to struggle with the script as he walked down the rate from 15+ to 5, as if he knew better than to think I was buying his BS.

Father-in-law gave us a Xmas gift of Satellite radio for 2011. End of 2011 did not renew. Service was fine. Good gift. In January 2014, SiriusXM claim our account "recently renewed". Really?? How? And by whom? Sent us a bill and a late fee of $18. Really?? I had to call to "cancel" again AND get special waiver from a "supervisor" to waive the $18 late fee. Come on! Where is the FCC when you need 'em? Like my wife said, "They must be desperate!"

The billing service is just plain rude. They make it hard for you to cancel your subscription. example: The only way to cancel is to give your credit card number over the phone because you will keep being re billed. Really what kind of garbage is that. They call several times a day and you try to talk to them and they really don't listen to you finish a sentence. They interrupt you. This number 866-635-5020 which I received in the Email after I demanded the service be stopped really worked. This guy would not take no for an answer, he kept trying to give me deals. Finally I practically yell stop the service and he did. I was not satisfied with the app on the phone and they seem kind of pricey compared to what other companies had to offer. To top it off all the times I tried to stop the service I still received a little bill for around 6 bucks. They are a little too much for my taste and a waste of time. I should bill them for my time.

What a blatant scam, or at the very least, a manipulative trick to get your money. I learned that Sirius XM auto-renewed my subscription for 6 months without notifying or reminding me by email. I searched the Sirius XM website "manage your account settings" and "customer support" for info on how to control the auto-renewal. There was absolutely no (zero!) reference to the term or similar terms. When I called to cancel my subscription, the CSR became rude and questioned me in a hostile manner when I said I wished to cancel and that it felt like a scam. She said there was no way to manage that aspect online.

I have been trying to cancel my account with Sirius XM for almost a year now. I have spoke with numerous customer service people about this and have been charged several times for what I thought were cancellation fees. At first I thought I had somehow missed paying the final bill, but after several months and multiple charges my thought process has significantly changed. The timing of each of the calls by Sirius representatives has been unfortunate because I have not been able to record any of the conversations on my end. I have ask for an email confirmation after the last two times phone calls, but have not received anything yet. After seeing how many other people have had the same problem, I was curious if there were any class action lawsuits started by anyone out there?

Have been on the phone with them 4x in the last 3 days. You can't understand a word they are saying as their customer service is in overseas. I have 3 cars, 3 accounts and they can't put them all into one account, one bill. Canceled service on an old car, they said the balance would transfer once my new car free subscription was up, but NO. They say I owe them more money - what a scam. Spent 45 min with a supervisor and he said he is the final person I can talk with and if I don't like the way he is resolving my problem then he does not care if they lose me as a customer - are you kidding me?

First off, it took me about a month to cancel my account because I would literally be on hold for HOURS once I mentioned that I wanted to cancel. I guess it was dumb luck that my card expired and THEY CALLED ME to tell me that they wanted to keep charging me. I took the opportunity to mention once again that I have been trying to cancel for over a month but gave up due to excessive hold time. By the way, that this functionality is not available online shows how low, sleazy and pathetic these people are.

I have tried for three house to get the trial internet radio so I can listen to my music while working on the computer. I have had chats with people at Sirius, been in touch with the techs and still can not get the thirty day trial internet radio. If I go to add Internet Radio for four dollars a month, I have no problems. In other words don't try it, buy it. Well they have done one thing. My subscription for regular radio will be up in April. That is it for me. My wife had it also in her automobile and had problems. She stopped her subscription. Now I am fed up and will stop my automatic subscription. You get no help except they promise everything with it is time to renew. Terrible service. Good thing I can stream my music down from the internet without going through Sirius.

In all my years as a consumer, I have never encountered a company that won't let you cancel your paying subscription? Is this even legal? I have notified them 4 times in writing that I wish to cancel my account and they just keep trying to force me to talk to someone. You can go on their website and pay for things but you can't cancel your subscription because of "security concerns". Isn't that kind of backwards?? I am absolutely shocked that companies like Hyundai are doing business with them. When I buy my next car, I will be making sure I pick one that doesn't do business with a company that is using these types of business practices. I just had to cancel my credit card so that a company that refuses to acknowledge my request to end my account can't keep charging me indefinitely......

I renewed for the 5 months of Premier in September to run through February and paid it in full by invoice. In October I added the internet to run through the same date in February and paid it in full by invoice. On December 23rd I tried to log in and listen and it didn't work. Chatted with the first rep and she told me that my account was cancelled by mistake, their mistake, and that a refund was issued. She told me she could restart it though and cancel the refund. Later that day I tried to log in again, still didn't work. Second rep tells me that my account is on a 3 month trial for Select and I do not have the internet. This person tells me that my radio expired and that is why it was cancelled.

In 2011, I purchased a lifetime subscription to Sirius XM radio for my truck. After explaining to the Sirius XM representative that I get a new vehicle every 3-5 years, I was assured by the Sirius XM representative that I "could transfer this subscription to a new vehicle at no cost". I bought a new truck in November of 2013. I called Sirius XM and informed them that I wanted to transfer my lifetime subscription to my new trucks radio. They informed me that the lifetime subscription was "only good for the life of the vehicle I purchased it for". I informed them that was not what I was promised when I purchased this subscription. I was then told if I wanted to have a lifetime subscription, I would need pay $699 for another subscription.

I called to cancel my 4 subscriptions this morning because the signal has been cutting out very frequently. As I was trying to cancel the woman kept on trying to sell me more. I finally screamed, "I want to cancel my 4 subscriptions." She said, "You have 5, I will keep one active. You have 2 accounts for your 2008 Jeep Cherokee, one was paid in full, the other is monthly charge." I said, "Does that make sense to you??? I want a manager...." The manager was just as stupid and rude as the other lady wanting to charge me a $75.00 early cancellation fee. I told her I own 2 Cherokees with the same vin # !!!!!!! I told her I wanted her manager - she told me she was the highest employee in the company. I asked for a corporate #. She said there was no corporate office, she was the highest employee other than the owners - her name is Ericka ID# ** from listener care support. I hung up on her, googled Sirius corporate office in NY (212) 584-5100, called and got connected to a man named Colin at corporate customer relations and he refunded my $112.00 for the phantom car I do not own. I will never subscribe to Sirius XM ever again!!!!!!

This is a company that operates purely on getting people to renew at any cost. Once you are hooked it nearly impossible to get out or make changes. Every year for the past 5 years they would try to bill my credit card without approval at increased rates. Every year I would tell them that I would like to cancel and immediately I was given a reduced (normal) rate.

I bought a lifetime subscription that said I had three transfers until the lifetime of the subscription would run out. I sold my car in 2008- a VW Passat. I bought a new VW Beetle that did not have satellite radio in it. They said they could send me a little tiny radio that attaches to my dashboard. I never activated it because I had nowhere on my dashboard to safely attach it too. The car is small. I figured I would keep it activated in the VW Passat (with whatever owner there was) until I was able to transfer it to a new car. I did not want to waste one of my lifetime transfers, since I had only 3 to use, on a radio I would not be using.

I have been trying for 4 hours to cancel the Siruis XM service to 2 of my vehicles. I have been told that a service rep will call me back in 76 minutes. When the rep calls back and I explain that I would like to CANCEL, they immediately disconnect. At first I thought that it was a poor connection but when it happened more than 5 times in a row, I realized that they do not want to talk to you if you want to cancel your account. I went online and they do not have the option to cancel your account online. I am not sure if this service is a scam, but I needed to report it because I have no other recourse except to cancel my credit card which will result in a lower credit rating for me! It has been extremely frustrating trying to deal with their customer service.

After reading about 50 of the complaints about the horrible customer service at SiriusXM I put together a successful approach to cancel my account without raising my blood pressure. I had called them at least a dozen times trying to do this before and had nothing but the same kind of trouble mentioned in all of the above complaints. Here is how to have a successful canceling experience. Call the cancel line. When they call back, because you can never get through, pleasantly tell them you need to cancel because you sold the car, don't concern yourself with the truth of this statement. I lied because I had learned they don't listen to you anyway. He then said they would need to charge me for the week and a half I've gone over my renewal date (I had canceled my credit card so they could not auto renewal) and he wanted a credit card. I told him to invoice me. He said no problem, gave me a cancellation number and now I assume I'm canceled! I WOULD NOT LET MY WORST ENEMY DO BUSINESS WITH THESE SCUM OF THE EARTH. NEVER AGAIN. AND IF THEY HAD A PHYSICAL OFFICE NEAR ME I WOULD VISIT THEM IN PERSON AND EXCHANGE PLEASANTRIES REGULARLY.

I understand my credit card expired approximately a month ago, and I did not contact you because I did not want to use your service anymore. You continued to provide unrequested service into my vehicle, I think this was your choice, not mine. During this time and including twice today already (and it's not even noon), I have been continually harassed by phone calls demanding (initially) $10 and my new credit card number. I said I would not give out my new credit card number and to please send me a bill, as you have my address since you have sent me information through the mail.

Being tricked into an "auto-renewal" subscription is nothing new. What was new for me however was the way SiriusXM continued to bleed me for money by requiring me to "call to cancel." Seems simple enough right? Well the FIRST time I called to cancel, the man on the phone acknowledged the request and said I didn't owe any money. What he failed to do was A) accurately execute the cancellation of my subscription as requested and B) explain that I actually had a credit for a previous overpayment and they had been charging me as time goes by!

SiriusXM representatives kept calling me and asking me to renew the service that came with my car. After two months I decided to see what they have to say and see if maybe they can give me the traffic service back. The SiriusXM sales person was trying to sell me a 6 month contract for basic service for 30 dollars. I explained to their sales person that it's useless service to me but I do need the traffic service back and I asked him what I would have to pay more to get my traffic back. He said it will be 64 instead, foolishly I agree and gave him my credit information. I was charged. They returned the useless radio but refused to activate the traffic that even made me agree to take their useless service. Their customer service representative refused to help with anything and just said I should deal with it.

Another victim of SiriusXM auto account renewal. Even though we cancelled via phone, they auto renewed the account and charged our VISA, and at a substantially higher rate. After numerous attempts, still unsuccessful in getting a credit. Buyer beware with SiriusXM! Making a quick buck is more important than the customer!

I just go off the phone with Sarah and Ann from your customer service department. They were of very little help, only offering me only a credit of less than a quarter of what I think is fair. A little over a year ago, I bought a 2010 Honda Crosstour and gave my 2007 Honda Element to my son to take to college. I made sure that both cars had Sirius XM Radio.

How is this company still in business? I just don't understand it. They are not helpful in any way when you call their customer service, they argue with you, they try to sell you more even after you tell them you don't want their service and they proceed to argue about that as well. I called today to cancel my service and the little jerk on the other end picked a fight with me! not a verbal fight, but a "I will come kick your ass" kind of fight all because I told him to quit arguing with me about why I don't want their service and asked for his supervisor. His supervisor then proceeded to accuse me because of it as well. How does a company like this stay in business? Verbal intimidation to keep you as a customer? Seriously?

I have lifetime premium service since 2007 and now can't listen online. I call Sirius customer service and somebody in India answers. We talk for more or less 45 minutes or 1 hour. She and managers hang off twice, pretend the call failed. When called back, they play again. Never fixed. Still have the problem - does not work. Sirius says it is my Apple iPad, my iPhone and home computer is wrong! It's why I can't listen.

My subscription runs from Dec. 13 to Dec. 12 the following year. I paid last year and ended up with a credit, about a month after I renewed. I checked back with Sirius about 6 weeks later, and inquired where my credit was, I was told they could not refund my credit card account and would have to use next year when I renewed. In November this year, I received a Sirius brochure with their services offered, and I just happen to look on the back cover, and there was listed what my charges would be, except for government fees & taxes. No sign of my credit, just what amount my credit card would be charged.

I’m not sure if this will help, but if this is happening to me it is probably happening to others. On December 4th, I called SiriusXM to stop service because our financial situation had changed (my wife has been laid off). I have been a customer since 2005. The tech I spoke with was very helpful. He told me he would remove my credit card information so I would not be billed on 12/10/2013. He offered to extend service for my two radios until February 10th. That was very helpful (so I thought).

When you subscribe to SiriusXM's service, you agree to automatic renewals of the service unless they are advised in writing. Obviously, you will only find this information in the small print of their service contract. So when I called last year to advise I was changing vehicles and wanted to transfer my service, I thought I had fulfilled my responsibility. When a month later an agent called me concerning the renewal on my old vehicle, I explained I had already called to transfer the service. I was told not to worry.

I'm not very amused with the SiriusXM lineup anymore. I used to listen to a lot of talk radio late at night and into the early mornings (TRUCK DRIVER). I guess clear channel pulled all their programming. We lost a lot of channels.

I was given the gift of SiriusXM last Christmas. It was not an easy process for the gift giver or for me but I have enjoyed it for a year. The subscription ended apparently December 4th and employees of Sirius have been calling me every day for the past 3 days.

Courteous but Very poor communication with offshore agent. After finally getting my question answered, the agent noted that they have been sitting on a $300 PLUS "credit" for over ten months without letting me know. My suggestion is to have all of the upper management folks do several contacts each trying to imitate "normal" customers. Once they finish with their raised voices and pounding on their desks perhaps they will clean up their system and make it more efficient and user friendly. I only wish that SiriusXM had some competition. I would switch in a heartbeat.

I purchased a new vehicle, and with it came a one year subscription to Sirius XM Radio. Before the subscription was up for renewal, I sold the vehicle and bought a new one. When the renewal time came around, Sirius claims that they did an automatic renewal on the account (for which I never provided any of my personal account information - they must have gotten my information from the auto dealer). They have since been calling me several times per day, all hours of the day and night (even at 2:00 and 4:00 a.m.) demanding that I pay them to discontinue service on a vehicle that I no longer own, threatening me with legal action, and making it very clear that unless I pay them, they will continue to call and harass me. It's ironic that I've been a stockholder in the company for a while because I liked their radio service - but no more. I sold the stock when I discovered how they treat their customers. Spare yourselves the headache - if you're a customer, cancel. If you're not a customer, count your blessings!

I am not the type of person to complain about a company to the directors, but I am so mad and upset with your company that I felt compelled to do so. I have never been treated so unprofessionally by a company in my entire 31 years on this earth. I have had money taken from my account by your company that they were not authorized to take and then told that they could not give me the money back. I have been treated so rudely that I actually cried while speaking to one of your representatives. I have been given several different answers to the same question. I am so angry and upset that I don't even know what else to do.

Even though you are paying for the streaming, there is still plenty of advertising on the non-music stations. That is irritating. To subscribe, you WILL be placed on automatic renewal. To cancel, you have to call in. The first number I called, after a 5-minute wait (on cell phone service), plodding through a robot voice router, I got to any agent and then after much discussion and an attempt to offer me a lower subscription rate (you might conclude the default rate is too high!), the agent told me that she could not cancel but had to refer to me to some agent in division xyz blah blah. There I had a 10-minute wait. But there was an offer for them to call me back using another robot voice; I took advantage of that. Finally I could cancel. Make sure you receive a cancellation confirmation number. You might need it later to prove your call ever took place. All in all, a high pressure outfit who will subtly discourage you from canceling by trying to out-wait you. But don't give up. (And better not to enroll with them in the first place.)

My wife called XM to cancel our account. We hadn't used the account in a few years and just was tired of a company draining our money for a useless service. The company gave my wife a hard time and kept trying to sell her additional services during the cancellation request. Finally, my wife asked to speak to a supervisor. End game, we believe the account was cancelled but it doesn't matter. We reported this to our credit card company.

Sirius has issues with its billing so buyer beware. With that said, my wife likes it so we keep it. Don't fall for the "the only time we will give you the $25.00" deal. I do it every 5 months. All you need to do is threaten to cancel. Also, watch closely WHO you talk to. One case in point, I was speaking to a rep in the Philippines who informed me I could not make a one time payment. After I said "please look at the account", he backpedaled. Next, he told me he needed my birthdate to process a debit card. NO WAY. Identity theft flags jumped up. I ended the call and called back the next day. They gave me the deal and after the card number and expiration date, I asked if they needed my birthdate for identification. THEY SAID NO. They are a company in trouble. Watch them closely on all your dealings.

I have 2 sirius radios. Keep very good track of my transfers to always be positive everyone is clear on which radios are on the account. Opened a letter the other day that I thought was junk mail from Sirius but it was a notification they were going to hit my cc on a 3rd account I did not even know existed. After wading through all the people who could hardly speak English I got through to corporate. They claimed I had signed up 2 years ago on some sort of a walk around radio with xm on it. It's partly my fault for not catching this on my cc over the last 2 years but every time I did business with xm I went over my accounts to verify to make positive confirmation about exactly where I stood. I had problems with xm billing before. Can a company just make up the idea that you signed up an extra account and bill you for it? It was the high end xm and I never subscribe to anything but basic. It cost me over 400 dollars billed to my cc that they would not reimburse. They have absolutely no proof I approved anything. How is this legal?

I have asked that I be sent a notice via e-mail or by snail mail for my renewal giving me notice that my account was going to be charged. Once again they debited my account for the renewal amount with no confirmation or authorization to do so. Then when I spoke to to the "customer care" representative who tried to retain my business by offering me the $25 deal to stay, I asked repeatedly to refund my money. Colin the "customer care" representative got a huge attitude. He said with his snarky tone, "You know this will take 7 to 10 days to refund". I was like, REALLY!!! OK...what choice do I have COLIN!! I loved my Sirius Radio but the I don't appreciate the attitude from their employees and them debiting my account with no warning!!! Done with them!!

When I had purchased my New Honda Element EX in 2011, it came fully loaded. Navi/Media/iPod/USB/PCMICA CARD SDHC plus Sirius XM1/XM2 Radio. Dealer gave me 90 days for free. I was never one to use paid radio service. While on 1,500-mile trip, the Sirius Radio didn't work. I had to call them while on the road. Told me I had to be standing still for the service to be activated. Once that happens, I was up and running.

How sad what Sirius has become...Outsourcing customer service to a foreign country has caused a great disservice to loyal customers...I recently tried to activate a new radio...Spent an hour on the phone trying to speak with customers service reps who had difficulty speaking and understanding English...Was transferred to another to another agent with same problem, who after about 15 mintues of rehashing the same info given previously started asking me about my “car phone” which I don't own and had nothing to do with activating my radio. After working on the radio myself and getting it going I had to suffer thru another call with someone trying to get info from me about a another radio they sent incorrectly, that I did not even receive. Overall, an experience I wouldn't wish on anyone. If there was an US based company I could switch to, I would do it in a heartbeat, even if it meant paying more.

When I purchased my new Honda it also came with a free Sirius/XM trail and when concluded it took me a year to stop the billing and the harassing credit agency. Sirius would not cancel the trial and charged me 90.00$ for usage, late fees, etc. This should be investigated by the FCC, US attorneys office etc. Please call one of these agencies ASAP... It finally stopped as I said after one year!!!

I have been a customer for years, maybe 15. I added my husband’s new truck in September 2013. While doing this I recovered they had not deleted a radio from my account. This should have been taken off 4 years ago. My account was auto billed and was my oversight. They agreed to take the old one off and replace it with my husband’s radio. This didn't happen. They charged me again for his radio. After numerous calls and lots of blood pressure issue. It's still not fixed. They continue to cut off the truck radio and send me bills for it. I am so frustrated that our car industry doesn't help in doing something about the extremely poor service of our radios! Apparently there is nothing that can be done nor anyone to help.

For the past four months (at least), I have received phone calls and emails stating that my account is delinquent and that I owe $7.46. The first time I called about the charge, I was told it was a billing error on their part (it's actually a credit) and that they would fix their mistake. Every two weeks I get the same emails/phone calls with people telling me they'll fix my info. They don't let me talk to a manager; they won't cancel my account; and they won't stop harassing me for a payment, when they're the ones who owe me money! I'm so frustrated and don't know what to do to get this resolved.

When trying to renew the XM Radio for 6 month only 25 dollar "we want you back deal" but once your six month was up I would had to have paid the full amount for the full year without being able to cancel the subscription after the 6 month was up. The cost of radio for a car is ** to pay hundred plus bucks when there's a crap load of FM radio/HD stations that I can get crystal clear for FREE.

Horrible company. Cannot cancel. Double bills, raises rates, auto renews without permission, etc. etc. Frighteningly long runaround on the phone. No cancellation confirmation despite requests and a billion excuses. Frequently a 1h+ phone call to get nowhere. If you put a stop payment on the account (that you didn't authorize to begin with) they will send you to a collections agency. Relentless telemarketers even when you are subscribed and paid up. DO NOT GIVE THESE JERKS YOUR CREDIT CARD NUMBER. YOU WILL REGRET IT! If you don't believe me, read other reviews regarding XM radio. There is a class action suit in the US for the aforementioned issues. They simply DO NOT let you cancel and charge whatever they want, sometimes twice.

My old radio would not work. Called in, complained about the on/off button and bought a replacement radio, also prepaid for a year for service. Sirius kept billing my old radio that I threw away. I called customer service... talked to SIX people. They talked to a supv in cancellations. There is NO ONE that they allow you to talk to about billing problems. YOU HAVE TO "CHAT" online and tell the entire story again!!! They refused to give me a credit. After 10 more minutes of typing the same thing over and over, they agreed to a partial refund (not to my CC but to future payments!). Finally in the end, after 20 minutes and TWO people, they still agreed to not a full refund... HORRIBLE CUSTOMER SERVICE!!

Thank you so much for the previous reviews. It really helped me feel like I just won and not them! Just got my interruption of service letter today. Never received a bill, or renewal notice or anything, just the disconnect notice. Just like was stated before, Sirius had tried to auto bill me $191 for another year of service without my permission or notice. I'm just grateful that I had this same experience last year. Last year, I paid for another year at their "discount rate of $119". They promised that it was a one time payment at a negotiated discount, etc.

I signed up for a 3 month trial when they said it would only cost me 10 bucks. They said that they would send me an email prior to EVER docking my card. I signed up on September 20, 2013. Unbeknownst to me, on September 26, they docked $34.64 from my card. I called today to cancel the service as I had sold the car and they said they were crediting my card back. From what I have read on this site, that is probably a lie. I immediately reported my card "lost" to my card issuer.

The main complaint with SiriusXM is unauthorized charges on people’s credit card. Once it's on file, you're at the mercy of their shady business practices. But there's a way around that. You should use a virtual card number that has a set limit which is valid only for a short time. Bank of America offers such a service to all its card holders for free as does many other banks. Once you give them the virtual credit card they can only use it once, up to a certain dollar amount that you set ahead of time. This puts a stop to their sneaky and often illegal abuse of your credit card. Call your bank and see if the offer virtual credit cards.

Let me preface this complaint by saying that I would have given Sirius XM NO STARS, but since that was not an option, I was forced to give them one.

My credit card number is on file with SiriusXM and my plan automatically updates every six months; however, the company took the money out of my account a month early. I was very upset about this because I plan to pay each of my bills at certain times, and I monitor my bank account accordingly. Upon noticing the discretion I called the company, and with no questions asked, they immediately apologized, refunded the full amount, and gave me two free months of service. Fay was the name of the associate who took care of me, and she was fantastic. I'm always impressed to see stellar customer service because, unfortunately, it is not very common these days. So thank you to Fay and the SiriusXM team for your outstanding customer service!

People, you sit here and complain about it but you don't think this through. SXM actually does their best to make the experience great for us. Just because they have sites across the world doesn't mean that it's all bad. That means that there is not enough people in the U.S. The auto renewal is out there for those people who have a tendency to forget about paying things and if you don't like the auto renewal, then get set on invoice billing. With the invoice billing, there's a $2 fee added to it and it still automatically renews but your credit/debit cards are taken off file. I worked for Sirius XM for a while and the only reason I quit was because there's people out there like yourselves who have nothing better to do and don't pay attention when we told you it would automatically renew and didn't read the customer agreement like we tell you to.

Was told there wasn't a CD player available for that vehicle. Filthy Sirus radio. There is not even a cd player in the truck! I HATE Sirius radio and they badger you almost daily if you do not pay after the trial is over.

Similar issues as many other complaints. Horrible customer service, significant wait times, difficult to understand reps, reps with no authority other than charge more and "not our policy", arrogant. Turned off auto renew, only for them to continue billing and charging me. After hours on phone, multiple times, I filed a complaint. They actually called me from a US-based center. Not much more help in resolution, continued to hide behind same practices and policies that are common across this site. Had been subscriber for over 10 years, multiple radios. Over this time, continued increases, extra fees, decreased services (used to include internet radio on computer). And attitude! Hope I have finally cancelled. Was forced to pay erroneous fees at closing, based on their accounting, but if I am actually cancelled, it may be worth it. Cancel all of your Sirius. Pandora is free (or worst case is $36 a year with no ads), can be used on multiple devices and has much better audio quality.

This man calls, asks if I got a chance to read the stack of letters they've sent. I could barely hear him due to the background noise on his end..... Seemed like he was distracted. I said yes and I'm not interested. Just then all the noise cut out and he got extremely close to the phone and said in a deep angry voice, "WHAT'S WRONG WITH IT?" I immediately hung up and wrote this. I am furious. Write them on Twitter. Let's blow their page up with complaints. This took place around 7:50pm on 10/21/13.

Horrible company. Cancel all four channels I listen to. No one at Sirius customer service has a working knowledge to how the system works. Speak very poor English.

I received a promo offer to reactivate a subscription I had canceled because I finally realized how their pricing had increased reducing the value of this service (after all, there are many alternatives now, including the free Pandora service on my smart phone). To cut to the chase, they quoted a price about 1/2 what I had been paying so I re-upped only to later discover that the promo I received was for an older radio that I had disposed of with the sale of an earlier vehicle. My current radio did not receive the new refresh signal because it had a different ID. To make a long story shorter, after spending at least two hours over three calls with a totally inept call center my current radio was re-activated, I thought, at the special price. Nada.

I purchased a Vehicle from Galpin (Ford) Auto Sports in July of this year. The phone calls from SiriusXM Satellite Radio DEMANDING I accept their 'free' trial; haven't stopped. Often they call me twice a day. I've spoken with 2 representatives on separate occasions. Twice I've declined their 'free' offer. Today I called them back for a third attempt at BEGGING them to quit calling me. I was placed on indefinite hold.

I received a mailer showing a 25.00 promotion for 5 months. I called for the offer. I was told that they would charge my card 25.00 and I would have to call and cancel in March. I didn’t want them to have my card # on file so she said they could invoice me after 5 months. Lo and behold, a $77.00 charge shows up on my credit card statement. I called to complain and have the charge reversed. I was connected to the Philippines with a very rude young man that kept telling me that I had to keep my credit card on file in order for them to credit my charge card. I told him it made no sense. If I give them my card number right now, he could issue a credit like any other company would do. He said it was against their policy. I asked to speak to a supervisor. He put me on hold and after 25 minutes, I hung up. I called again and spoke with a girl named Smiley. How good could customer service be if you can’t give out your real name?

On 10/11/13, I had called to order one portable Stratus 7 radio. The Filipino lady seemed very nice and was happy to take my order. She told me that an order e-mail would be sent to me showing the transaction was complete. After receiving the e-mail, I noticed that she had charged me for two radios, two activations and two subscriptions. I called Listener (Don't) Care back to clear up the problem. I was assured that the order would be canceled and a new order for ONE radio would be created again and a subsequent e-mail sent to me again. I received the e-mail and it read correctly, one radio, etc. Five minutes later, I received another e-mail showing another purchase of another radio with a new order number. Just as if I had ordered two radios again.

I had been an XM subscriber for the past 8 or 9 years. I never really had any issues with the service, besides the prices always increasing. The signal from their satellite here in my area of Florida has been getting problematic for the past several months. Passing by even a small area of trees on the side of a street would cause the signal to chop in and out on my 2011 Toyota 4-Runner with a vehicle-mounted antenna. Since streaming Internet Radio and media is very easy for me these days, I decided it was time to cancel my XM subscription.

After 2 days and 6 calls to the Philippines call center, my issue with my inactive account was finally resolved. My renewal for my account was October 1. Per my bank statement AND Sirius XM's account data, my payment was received on September 23 - 7 days prior to renewal date. On October 1st, my satellite radio is inactive. It took 6 frustrating calls to get this matter that they created fixed. Without sharing all the details, it was the WORST customer experience I think I have ever experienced. Unfortunately, there are no options for service providers. You either use Sirius or nothing at all. Just know that there is a prime market for a customer-focused satellite radio service.

With the purchase of my new Hyundai Santa Fe, I was given 3 months of service with Sirius XM. Within one week of my purchase, the LCD unit in my car went out. The dealer replaced the unit in the car. I was under the understanding nothing would change in my trial with Sirius, and however, it did change! I started to be billed for the service 1 week after purchasing the car. I have made several calls into customer service to attempt to resolve this issue with ZERO resolution. I wait on hold for 30-50 minutes at a time to speak to someone. When someone from customer service gets on the line they tell me this isn't their problem, it's a dealer issue. I speak to the dealer. They advise all they are responsible for is setting up the activation on the radio. Nothing more.

Back in March as a courtesy I notified Sirius XM that my father passed away and to please close his account. I have received approximately 20 calls since then asking for my father and I continue to tell them he is deceased. The lady who called today was so rude on the phone that I hung up and called back to speak to manager. She wasn't much nicer. Clearly these people don't care about other people's feelings or they would not continue to call here. I WILL NEVER USE SIRIUS XM for the above reasons.

We had XM radio for several years, but my husband wasn't using it and we were trying to cut costs. Last November when our renewal came up, I called to cancel my account. I was told they had already charged my account, but they would issue a credit. The rep tried to talk me into another 5 months at a discounted rate and when I kept saying "I just want to cancel my account", he said he would give me two months free since I had been a good customer. I told him I didn't want the two months, we had taken it out of our car, and that he needed to just cancel my account.

My service period was coming to an end - Sirius sent me a notice that they were going to cut service. I logged into my account and paid the outstanding amount - some $22. No problem. Later in the day, I received notice from my bank that Sirius had debited my account for $64. No authorization at all. In fact, when I paid the $22 earlier there were 2 check boxes - one for auto-pay and one single time payment. I checked the single time pay. Trying to deal with the reps was insane and when I demanded to speak to a supervisor, I could only "chat" with one. After a short time, he basically "dismissed" me. Needless to say, I cancelled my account and demanded a refund of all payments. Totally unethical and yet they feel they do nothing wrong - the customer is crazy for complaining about what basically amounts to thievery. Absolutely outrageous.

I have had problems renewing before and it is always a hassle. They "unpaused" an account without my permission. Trying to resolve was a nightmare but I finally got it resolved - I thought. I renewed 2 radios for one year's service. I received an $80.00 credit for all of the problems I had. They say none of that ever happen and that I agreed to a one-year agreement on one radio and a one-month agreement on the second (a radio they gave me for free). I would never take a one month service. I found out all of this when I tried to get the second radio online. Funny thing, they find nothing in the records about the credit. I asked them to go back on the recorded phone call and they say it does not exist. In addition, they refused to talk to the salesman as they could not find him. They offered me a deal on the second radio, that I refused. I had a better deal - cancellation. I cancelled both radios. I have now read the reviews here. All too familiar. Don't know how they get away with it. They had absolutely no concern about my cancelling. Their loss!

I cancelled my subscriptions 3 months ago because my radio was damaged and I was offered a replacement for a cost and decided not to. The representative transferred me 3 difft times to repeat the same thing. Not helpful at all. Now 3 months later they withdraw money out of my acct and cost me bank fees. Why would I have subscription if I don't have a radio? When I called to complained, the representative told me my subscription was never cancelled; and also wanted to send me a replacement radio when I told her I decline, she puts it through and says that I declined a free radio. Who does that? And I have to wait 3-5 days to get my money back for the refund and bank charges. She was RUDE AND MORE RUDE. I had been with that company for over 10 years and still got treated nasty.

In September 2013, while deployed in Kuwait I was reviewing my credit card statement and noticed a charge from Sirius XM for $539.06. I immediately called my CC company and disputed the charges. I then called Sirius long distance/international from Kuwait to ask them what was going on. It turns out the charge was an automatic 3 year renewal for my daughters account. My daughter had never used my CC before and this card had never been used by Sirius before. They refused to remove the charge because I would not provide my daughters information and could not provide the numbers from the satellite radios. Are you kidding me? My question is even though they had my name and address from an account I had in 2010, how did they get my CC number and expiration date for this. I am going to send this information to my attorney back in the US because they were never legally given this information. They had to obtain it by some illegal means. Being a victim of identity theft before I am vigilant on keeping my information confidential and up to date. I can see a lowlife petty thief trying to steal your information but for a corporation of this size it’s just unethical. All I can say is Class-Action lawsuit.

Cancelled my radio subscription 3 months ago. Sirius withdrew $191 from my checking account, made me bounce 3 checks and left me stranded 40 miles from home because they cleaned out my checking account and I couldn't use my debit card to get gas. They were rude, rude, rude, and then tell me it will take up to 5 business days to receive MY money returned to MY account!

I've attempted using XM Radio/Sirius on my last 3 cars. They repeatedly charged my credit card without my authorization. My agreement with them was paid in full until November 2013. In August, they charged my credit card $129.00 -- They are an administrative NIGHTMARE!! I called my credit card company to stop the transaction -- then called Sirius and asked why they did this again... They proceeded to deny the fact I already had a paid contract. To simplify my life -- I cancelled all contracts/agreements with them. Satellite Radio is so cool -- too bad the business is ran by the existing management.

So I purchased a new car last year with Sirius already loaded in with 1 year FREE. Ok so I got a bill in the mail as well as reminders on my radio. I paid the $179.31 as listed on the bill and the check was cashed by Sirius 5 days before the expiration of the service. What happened turned off the service. So I call. I was on the phone 48 minutes with them. Why they tried to resell me different plans with more "FREE" service? The catch - they get access to my account with auto-bill. They tell me 3 months FREE with auto-draft. NO! I just want what I already paid for 3 weeks ago because every time I would call the hold time was over 20 minutes so I would hang up. So it was 3 weeks later and again I was at 48 minutes while they kept telling me they were resetting my radio to work.

I paid for one year in an "Annual Agreement", better price than by the month and I wanted to make sure I liked the service before renewing. Little disclaimer of theirs is the "Auto Renewal" feature. My credit card had changed so I was billed for one month service and they started calling. I had planned on letting it run out and not renewing. I talked with two reps who only wanted a CC to deal with outstanding balance. I log onto their auto feature and wrote down my last ten transactions, one was a "credit" for the amount of an annual renewal fee. The two cust serv people I talked with "couldn't see" that screen on their system, so were basically trying to get me to pay the one month charge.

I called the toll free number 1-888-635-5144 on a Saturday 7/20/13 to inquire about a charge. I was transferred to another line in India or Philippines. They promised for my inconvenience that I would receive a $100 gift card for only $3.95 for trying some products. I said sure and gave them my card number. After I thought about it for awhile I decided to cancel and then hang up. Those people called me back several times saying they had my card number and could now charge anything they liked. I told them I was going to cancel my card and they interrupted as a threat. I told them to stop calling me but this went on for about a half hour. After I finally got them off my back, I cancelled my card and reported them to SiriusXM, which is like talking to the floor as I never DID speak to anyone that was in the United States to address my concerns.

In October 2008, I purchased a new car equipped with SiriusXM and a 90-day trial period. In February 2009, I called SiriusXM to purchase a lifetime account. I asked about transferring the account should I buy a new car, and was told I could transfer the account up to 3 times for a charge of $75 each time. Now, in July 2013, I am about to purchase a new car equipped with SiriusXM and Pandora. I called SiriusXM Listener Care to ask about the procedure for transferring the account to the new radio, and was told that the terms and conditions of the lifetime account did not permit transfers after 2007. The rep spoke with a manager who offered that the best they could do was to have me pay the difference between the cost for a 3-year service account and the amount I paid in 2008 for a lifetime account. Since I have lost signals every time I drive under trees or when it is cloudy, and since I feel SiriusXM misrepresented their account package on purchase, I will no longer use them.

To all who have subscribed to this fraudulent company called Sirius XM Radio, I sincerely feel bad for all of you. I have worked for the company for 4 months and I recently quit the job because knowing the problems people are having with the company and their refusal to satisfy the customers. If any of you would like to speak directly to a Sirius company in Central Florida, the address is 5300 Recker Hwy, Winter Haven, FL. A woman by the name of Marlena ** is a very fraudulent woman who has been fired from her last job for grand theft (stealing credit card info) along with others who work there. They do not do drug tests nor background checks so there is really no way to way to know if these employees can be trusted. I hope you all take further actions in ridding such a horrible company. I advise you all to read the customer agreement on the Sirius XM website. Do not deal with this company!

After the free semiannual premier plan for service for radio and traffic data expired, my husband and I purchased a lifetime plan for the vehicle. They would not email fax or mail a receipt, but we could print out our account information from the website. We did just that, but now we are told that we have to pay for the traffic data since lifetime is only for audio. This was not told us on the phone nor does it say that on the website.

In early 2010 I was offered and accepted a lifetime subscription to XM Radio which cost me just shy of $600. The subscription included the 1st radio and I could transfer the subscription up to four more times. I had an RC Express at the time. In early 2012 I transferred the radio from my portable radio to my car radio. It was difficult to make the representative understand that I had the lifetime subscription and that I wanted to transfer the radio. She tried to tell me it wasn't transferable and when I explained what I was told when I bought it, she said I was correct but there was a $50 to transfer. I explained that I was never told that and I requested they waive the fee. After some explaining, they did.

Have had major problems with billing over the years, but they always end up giving you a better deal if they think you'll cancel. If you can avoid it, don't give them your credit card number; they can send you an invoice in the mail (and charge you a $2 invoice fee), but it's worth it. At times, I've used a virtual number from my credit card company that's good for just a one-time use and has a one-month expiration date, and that seems to work well.

I wrote a letter to Sirius last year telling them I wanted to receive a paper bill outlining the charges so that I could then decide whether or not I wanted to renew their service when the time came. I did this because I have had nothing but trouble with this company when it comes to renewing. I decided not to renew in June when my year was over, and now I am getting calls and e-mails from them saying that my contract is on auto renew and payment was due June 2nd so I am being billed for something I decided not to renew.

I generally let it lapse and waited for a deal offer. I called last year for a 6-month renewal for $30. I paid per credit card and made it expressly clear to destroy my card number after the charges went through. I was told no problem. Being trusting, I forgot about the issue and moved on. I just called after a letter regarding renewal. It turns out I was charged $188 for a year and they kept my credit card number on file, and would have renewed had I not called! I am furious with them! They had the gall to say it would be a $2 fee to delete my card number, but they would be kind and waive it. They offered me many deals. I offered them mine: free for a year to make up for the cheat they pulled on me. They said no, so I offered to post the truth on the internet. If I cost them a few customers, then I have done my job and I have spared a few souls the pain I went through. If you can get it for $5 a month, sure. Any more = NO.

I was an XM customer since 2003/2004. On 6/21/13, I was charged $97.81 for 6-month renewal. I called to cancel. I had a VERY condescending rep who was annoying to deal with. She literally snickered the whole time and questioned why I couldn't afford it. Then she brought the deal down to $25. Why wasn't I offered that in the first place? She processed the cancellation. Radio off asap. My refund was to take 3-5 business days. My money still isn't there. Now, they say the rep forgot to process. Unbelievable. DON'T EVER DEAL WITH THIS COMPANY!!!

Calling for help is a waste of time. Travel link and weather radar service stopped working. I called at least 4 times. First 2 techs "reset" signal and assured me it would work again after 5-20 min. On the last call, I was told my subscription didn't include that service. It clearly says on my screen that I'm subscribed. My statement clearly says I'm subscribed. They should name the help line the NO help line. I sent email asking for help and there was no response - very poor customer service.

I paid for a year subscription to SiriusXM which I enjoyed the service for a year. At the end of the year, the XM radio turned off. I didn't sign up for automatic renewal. Three months later, I went to Publix and wrote a check; the check bounced. I instantly knew something was wrong and checked my bank account. Sirius had taken it upon themselves to charge me $200 and I didn't even have radio in my car!! After going through my account, I realized that this charge caused me to overdraft and that I now had $65 worth of fees at my bank. I called Sirius and told them they charged me $200 and that my radio wasn't on. After talking to 4 people, I finally got my account cancelled but not before they offered me reduced prices on subscriptions. I probably would never have noticed if my check didn't bounce at Publix. I learned I need to keep better track of my finances and I WILL NEVER use this service again.

I live in the US, but plan to drive my car through Canada for a couple months. A perfect opportunity to activate the XM Radio in my car to cover the long stretches of radio-less travel. I called up the US side of XM and they said I have to activate through Canada. Fine. I called the Canadian side and they said their system can only accept Canadian credit cards. I asked for a supervisor. She explained that I need a Canadian address and Canadian credit card. "You mean like Visa?" Yes. Now that I know I'm dealing with a well trained person, I explained the US side. She insisted that I have to go through them, offered to connect me, 2 minutes of hold and then a dropped call.

Sirius XM equals trouble. I just cancelled my one year membership. I was very clear with them when I opened my account a year ago. I did say that in order to renew my membership, they needed to call me to approve it. Not only didn't they do it, but they charged $177.31 on my credit card without my permission. When I called to inquire about the charge, the sales rep said that the $177.31 they charged me was the price for the whole year. But if I decided to stay, he will make a promotion of $86 for the whole year which I found offensive and dishonest because if I hadn't complained, I would have been charged the whole amount. BE VERY CAREFUL WHEN DOING BUSINESS WITH SIRIUS XM.

Let me begin by saying the billing statements from Sirius XM are VERY difficult (impossible?) to decipher. In fact, the Listener Care reps struggle to explain them. After spending hours studying the bill, it appears that the "automatic renewal" date remains the same even if there is money left in the account at that time. I "suspended" my radio for 5 months over the winter since it is in a motor home. I assume any money left would be credited at "automatic renewal" time, but the rep did not explain that. Anyway, I cancelled my auto renewal - I just don't trust Sirius XM billing. I'm not sure if my service will continue until my money runs out or if the service will stop with money left in my account, and if so if it will stay there or be refunded to me. VERY CONFUSING!!!

I've had a satellite radio subscription on my car for the past three years. It was necessary for me to cancel it because I had a significant reduction in income and could no longer afford it. When I started calling Sirius XM to cancel the subscription, I ran into nothing but trouble when I did it. Several of the people who answered told me they couldn't process my request because their computers were off line. They told me they would call me back when the computers were up again. I never received any calls from them. When I attempted to call back, other operators hung up on me the moment that I said I wanted to cancel my subscription. Still others attempted to sell me reduced subscriptions even after being told that I could not afford it.

These people have a very hard time understanding the meaning of NO and CANCEL my service at the end of the 6-month free trial on the new car I purchased. After having to ask the idiot what part of 'no' she didn't understand, she kept trying to sell me extended subscriptions and would not get a supervisor on the line as I asked. This is one RIP-OFF and CROOKED COMPANY. NO ONE SHOULD DEAL WITH THEM!

I bought a car in December 2012 with a 3-month trial. After the 3 months was up, Sirius continues to call the house with a special deal. How many times do I have to tell you NO?

I purchased the XM Satellite Radio Lifetime Service for my car on the phone from XM Radio. When I bought the plan, the salesperson assured me that the service was transferable. It could be transferred for a $15 fee, or would be transferable for free if the radio became inoperable or stolen. The radio has broken and I have contacted XM Radio to transfer the service to my second car, which is equipped for XM Radio but does not currently have a service plan. The service person said they could transfer it for $75.

We were charged over a hundred dollars for an account that was paid in full until November of 2013. They deducted directly from our checking account without notice or permission. When I called and complained, I was shuffled to four different people, two of which were supervisors who informed me that the charge would take 3-5 business days to be credited back to our account. This does not help my family who will go without food, phone service (I had paid them the day before, and now it has bounced), and the end of the year field trip. I have filed a complaint with the BBB, and I am following up with the AG's office as well. What terrible business practices they have.

I unknowingly received a 3-month trial of Sirius XM Radio in a car I bought in Dec. 2012. Since then, I have been harassed with phone calls from them. I have repeatedly told them to stop calling. They will not. How is it possible that a company runs their business like this?!

I am really surprised how many consumer complaints have been posted all over the internet about customer service and unscrupulous business practices, but wait, you guys did the same thing to me, charging me for service on a car I have not had for 3 years and claiming there is no record I cancelled. Wow, what a cop-out.

My radio heated up and the battery died with an hour. The radio is always erasing the files in the library. I called Sirius Radio more than two months ago within the one year warranty and I still do not have a radio to listen to but they did charge my Mastercard for the shipping of the new radio and I am still paying for the radio satellite every month. Stay away from this company if you can because the customer service is the absolute worst I have ever experienced!

Sirius started calling at least twice a day, but I didn't recognize the number. So after finally catching one of the calls, I was told that the account had an expired credit card linked to it. I asked them to cancel the account. They then had to transfer me to another department. After waiting on hold, a representative picked and asked me the same questions the first representative asked. Grrr. After explaining we no longer wanted the service, he started offering the deals (1 year half price for $89). I said no thank you. Then 6 months $45. I said no thank you and I mentioned in the past that on another account I have a 5-month special for $25. He then explained he could do that, and with taxes and the balance due from April 19 to today (May 7) that would be $45.

Horrible customer service!!! I have never had such poor customer service! I called 10 times because I could no longer log in on the computer! Over and over I was told resolutions that did not work. Finally exhausted, two of the ten calls were to cancel service and both times I was "disconnected”! The tenth call was to a guy named "Ringo", the only one that was able to resolve the problem!!! As disgusted with their customer service as I am, I am very grateful to Ringo who was a godsend to my sanity!

I called a few months before my XM Radio was to run out. I told them I wanted to stop it when my year was up and told them to not take it out of my checking account. The person I was talking to told me that she would make a note in the computer and no money would come out of my checking. Well they took it out of my account. When I called, it was a different person every time and they understand and can help. They caused me to have $102.00 in overdrawn fees. Every time I talked to them, they told me they would refund me the money. But never did. I faxed my statements from my bank like they told me to. In the end, they just kept lying to me.

My father-in-law had this service. He passed away. I called them to cancel on 2/11/13 and was told a refund was due (by the way, he was paying for services on other vehicles he didn't own!) and I'd receive it within 7-10 business days. Well this is April 30th and still no refund. Every time I call, I'm given a different story. Today was that they had the wrong address, even though they have verified it correctly every time I've called! I've been told today by a supervisor (not sure if they really were one!) that a check was being reissued and I'd receive it within 2 business weeks. We'll see. Don't use this service if you can possibly avoid it. Their customer service is horrid! I have been nice every time. Today though, I was at my limit and again was told it's been expedited. Let's see if I need to make a follow-up review with the next excuse.

We purchased a new vehicle about 8 months ago. With the vehicle, we had a three-month trial of the service. During those three months, we had a lot of issues with the radio. The radio would deactivate without any notification. I would then have to sit on the phone for 40-45 minutes each time with a rep from the customer. When it was coming to the end of the three months, I kept getting phone calls (multiple, 3-5 times a day) from an 800 number. When looking up the phone number I found out it was XM Radio. This made me very angry. I did not owe them anything. There is no reason to be calling that many times a day, every day including Sundays. I called them up and requested that I be removed from their calling list. Even though there were lots of problems, I still loved the service. At that point, I signed up for an additional 5-month service, I paid them the fee and removed my name from their Do Not Call list.

I simply wanted verification that I had cancelled my account. Adam, representative #**, spent 25 minutes telling me that he couldn't email me and making up passwords (several resets that never worked) so that I could view my account. Then he said he asked a supervisor and I would be getting an email. Another 15 minutes, no email. Chad, supervisor #**, told me no emails were ever allowed. Then he made up another bogus password that didn't give me access to my account either. This went on for 59 minutes with Chad screaming at me and insulting me. Helpful hint! My bill was over $175/year. When I said I wanted to cancel, they reduced the price to $100 and then to $50.

After purchasing a new vehicle, the radio had a free 3-month trial. Afterwards the satellite portion of the radio stopped working. So far so good. A couple of months later, I received a call for an offer - 6 months for $25. I accepted. 6 months later, service canceled. Again so far so good. Skip forward another few months and I received another offer in the mail. 6 more months for $25. So I called. This is when I found out that there's already an outstanding balance on my previous account and it has been turned over to a collection agency. 2 hours and multiple times getting hung up on, no resolution. Only thing I can say is you got to wonder about an industry that doesn't allow their employees to give their last name. Guess that's how they sleep at night.

Sirius kept calling me. I did not recognize the number, but it was driving me crazy. After the 3rd day, I answered the call. It stated I had a past due bill. I returned the call and after having to navigate through their system, spoke to a female rep and explained the problem. 10 minutes later, I finally told her I was done holding while she was doing whatever it was she was doing. I had reported my name and phone number, and that should have been sufficient. 1 week later, I am still receiving calls. I have tried twice more today to resolve the issue and was given the excuse by a supervisor that it takes about 3 days. It has been more than that from the first time I called to report the problem. This is the worst customer service ever!

I bought an SUV with a one year free radio and travel link. 2 months later, I bought another new SUV, same one year package included. At 6 months, it started receiving last chance mails to renew. Both subscriptions were cut short at the same time (10 months on one car and 8 months on the other).

Upon receiving a bill for renewal, my wife called and gave an associate our credit card number to re-up our subscription. Thinking the transaction could be handled as it had been handled before, we thought nothing of it. A month or so later, we received notice that we were delinquent on our account. The credit card had never been run! Sirius XM then charged us a late fee and usage time for their error! After 42 minutes of the worst customer service known to man, Joan met us in the middle and took off the late fee of five dollars but still charged us the usage time. Joan didn't seem to care that we were unaware that the credit card hadn't been run. It is too bad that such a good product is supported by such awful customer service.

I wanted to purchase an XM Onyx with the vehicle kit for an upcoming trip my wife and I will be taking. I have Sirius XM factory installed in my car but not my truck and it is the truck we would be spending time in on this trip. I had originally planned on ordering the radio and three months' service online but there was a message about saving extra money if I was already a subscriber - all I needed to do was call this number, so I did.

I contacted XM to cancel my service because of problems with the service fading, etc. and I didn't like their new pricing, $340+. The rep apologized and offered me five months free and the rate I was previously paying, $271.46. He gave me a new expiration date of Aug. 13, 2013. He also promised me a renewal on Aug. 13, 2013 of the same amount. They didn't stick with what was Agreed. Longer story short, they offered me a promotional offer of $86 or $96.75 including tax which I took for one year. It saved me $38 for this year. I will decide if I want to continue or dump them next April.

I am pissed off! This better be an April fools’ ** joke! Who gives a ** about AGT? You cancelled Bubba the Love Sponge which was a kick in the **, now this **? I’m thinking of cancelling my subscription. With one channel now, how many ** repeats am I going to have to ** listen to? Enough already! If this affects Abe Kanan programming, I’m cancelling my subscription (6 years+), and you can shove it up your **. In fact shove AGT up your **. I wouldn't watch that ** if you paid me. And if you think I’m going to listen to that **, you are high as **! And Jackie's Joke Hunt once a month? I’m borderline bailing on you **. Get that AGT ** off already!

I was a loyal Sirius subscriber for 7 years. About 4 years ago, I added a second radio. I only had that service for a year and could not remove it from my account because I did not have the radio. I called them 3 times to remove it and was on the line for more than 15 minutes each time. I constantly received promotional emails to reactivate radios. I accidentally reactivated the radio I had not had for 4 years. My mistake, I admit that. When I tried to get a refund after they automatically charged my credit card for my active radio, I got the runaround again. I lodged a formal complaint and they said, "There is nothing we can do." I am done. Their programming was worth all of the poor customer service. It no longer is. I am done with Sirius.

Well, I was warned ahead of time that it would happen, but I assured by the rep that it wouldn't. But lo and behold, I too not only had my subscription renewed automatically by Sirius, but the rate went up by $40 a year; and I received nothing in the mail that either one was about to happen. They charged the fee to a credit card that I haven't used in over a year so I had no idea that the charges were on there. So here it is 3 months later, and I get a call from the cc company for a payment and now have late fees added on!

After being a customer with Sirius for years, I have yet again had a problem with their renewal process. I receive emails on almost a daily basis from them on new channels, etc. However, I did not receive a renewal reminder and/or a bill by email or postal mail. My service was suspended since I demanded on the last call to have my credit card number removed from the system. I contacted them online with a customer service rep. I was told to contact them by phone for renewal or cancellation information ... and then they disconnected the chat. I called the phone number I was given in the chat to find out that I would not be eligible for the renewal at the same rate since my account was not active.

Their automatic renewal subscriptions, once you have paid for service by the required credit card, are fraught with danger. I received my very subtle renewal notice in a brochure buried in their channel line-up. It read, “The credit card you provided last year will be charged at the rate provided below or at the then-current rate, which is based on your plan and billing date.” This caused me to go online and learn about this company! Wow, I can't believe this company has the gonads to continue in business. I would be concerned paying for another year without having the actual cost that they select. Their music is great, but they have such gall to continue this automatic renewal thing despite this provision having been declared illegal by some States; it’s insane.

Sirius XM will allow you to do anything online, except cancel. For that, you must call a number provided on their website. That number is disconnected! Three months ago, when I started trying to cancel, that number would put you on hold for a while then hang up. My credit card company wants proof that I have cancelled Sirius. This is my third and last charge block put on my card. I told them today that if they continue to pay Sirius after Sirius got my faxed letter of cancellation on 1/26/2013, I will be forced to cancel my card. Beware of this company.

On February 26, 2013, Sirius automatically renewed (without warning). The card they charged had been inactive for over a month prior to this date. When I called to inquire about this transaction on 2/27, the customer service agent was very apologetic and took my new card number and said the money would be refunded within 3-5 business days. I also went ahead and cancelled my account after 20 minutes of her trying to convince me not to. The next day, I noticed a $1 transaction pending on my account. I waited 7 days, that $1 dropped off, and no refund was given.

I called and canceled on the last day of my subscription. They asked why and I stated, "Too many commercials." They repeated back to me my cancellation and repeated my reason as well. Two days later, there was a charge on my credit card for 1 month. I called to ask why. They once again repeated that I canceled and repeated my reason why. So I repeated, "What is the charge for?" They said, "You have a monthly subscription." I said, "You just repeated my cancel request from 2 days ago. What monthly subscription?" She then re-canceled my subscription. I can't wait to see what happens next.

I have four radios on my Sirius account. Two of them were for 1 year gift subscriptions that I bought and never intended to renew them. Sirius put them on auto-renewal. I have called twice and asked that they not auto-renew two of them. I was assured that they would not. A few months later, I got a letter indicated that for my convenience, they have all four been put back on auto renewal. Each time I call, same thing, they went back on auto renewal. I filled in a survey that Sirius sent me about my last experience and blasted them for that. Today, another letter that they are set to auto renew. I logged in online and of course, the only way that you can cancel is to call a 1-800 number which puts you on hold forever and then suddenly disconnects. The online chat won't let you cancel either. Because of this, I have paid for these two gift subscriptions for two extra years! I am trying to cancel all four of my subscriptions but it is almost impossible to do.

It was an ongoing conflict with ghost billing for two accounts, many hours on the phone with their oh so courteous reps, but they say one thing and don't follow up (our business dept. will credit/call within 7-10 business days - they said this three times and no call/credit etc.). I had to cancel my one major credit card because they couldn't get the billing right. I had to go through the CC company for refund, still in dispute. Credit card dispute dept. lady actually said she had the same problem, she cancelled. Don't give them a card number! Ask for invoice and give them a check, etc. I have spent 1-2 hours on the phone trying to verify the account, explaining the problem 3-4 different times to different people. Ask for a supervisor - sometimes it works. I wasted many hours trying to resolve - beware of what you're getting into!

I have had longtime service with XM Radio and purchased a different car in 9/2012 which had a Sirius Radio as opposed to XM. When I called to cancel the service on the car I sold, I was put on hold for 15 minutes. I called back the same day, and again I was told I needed to be transferred to another department to cancel the one vehicle and that due to the new vehicle being Sirius receiver instead of XM. I was put on hold again for 20 minutes then disconnected. I had since changed my debit card number for other reasons, so I assumed that the service for the original vehicle had been cancelled, especially since my new car now had service.

I originally had a one year free car radio subscription. Just got off the phone with a Sirius manager. I received a bill approximately 6 weeks before my subscription ended on Feb. 11th. The bill gave lots of information (very confusing) including a renewal fee for 3 years at $449.19, but at the bottom of that price sheet it says the price is $493.21 (below the $449.19 price in small print it says the total below includes a music royalty fee. The information is so small and I didn't have my glasses on, so I didn't see it). Confused as to the different prices, I went online and the price showed $505.34. So I called and spoke to a representative who advised they only saw total price of $493.21 and took my credit card. I asked if that included the Travel Link service and was told it was for the service I have now (I have the XM select with Travel Link service).

I received a free year of Sirius Radio with a new car purchase. After that they called, and at first I balked at their prices but then agreed to a 5 year deal for the price of 3 years. I was then hit with the "royalty fee", so that jacked the price even more than I wanted, but I was still going to keep it. Anyhow, it is almost 3 years since I agreed to their deal, and I get mail saying that my contract is expiring? After a few calls to Sirius, they explained that they never offered that kind of deal. Okay, so your representative misled me, how hard is that to make right? Just honor what they sold me. Nope. Talk to a supervisor? Nope, they are all too busy.

I got a letter to renew my subscription. When I called, all three representatives that I spoke to hung up on me and one refused to renew me. I was told that I was the one who was rude. When I asked to speak to a supervisor and asked for his name, he refused again and hung up. I know it was outsourced to Egypt, and they must not like dealing with Americans. I thought they were highly unprofessional, and they did not care to serve me! We have high unemployment in the US, and for companies to outsource to other countries to increase their profit margins and staff them with unknowledgeable people who can hardly understand English, is unacceptable!

I have been a SiriusXM subscriber for several years now (got XM in my car a while back) and have rather enjoyed the overall quality or the music and selection. But the last two experiences with them and their billing issues has pushed me over the top. No more. First, in Jan. of 2011, I got a year of a subscription for roughly $50 or so and got charged $250 or so. I called up and was told that it would be fixed; it never was. I called 2-3 times, was told the same thing and it never got fixed. It was only after I called American Express that I got it sorted out.

We have been subscribers of XM for a few years now. My husband's car was totaled in an accident so I called to cancel service. The representative asked the standard identity verification questions, including address, then informed me that she had a different address for us than the one I had given her. After 25 minutes or so of digging, she discovered that our two accounts and information (home phone # and vehicle info) were somehow listed under another person who lives in our town and who happens to have the same name as my husband, thus the address discrepancy. XM had charged this other person's card for our radios! Turns out he called and cancelled the service a few days before I called.

I bought a new Ford truck and it came with the stupid satellite radio. I disconnected it after about a week. It was supposed to be a 6-month free trial gimmick. I was not the least interested in using the stupid thing and thought it would expire after the free period. Now they want my credit card number to bill me.

On Feb. 4th, I received an offer from Sirius XM stating I can get 6 months of service on my SUV for $24.99. The offer sounded great, so I called Sirius to sign up. The first service representative asked for my credit card info. But by the time he signed me up, he claimed that he accidentally charged me for 24 months, instead of the $24.99. After looking at my statement, I was charged $343.00. He quickly transferred me to another dept. This guy picked up the phone and started asking me personal questions - about my date of birth. After this, I was really suspecting so I just asked for a refund of all the money and canceled the account. It takes up to 5 days to receive refund, so I'm waiting.

My wife requested and two different representatives confirmed that we were not on automatic renewal. Sirius then billed our credit card $190 without our consent. My wife spent over an hour talking with representatives, being switched between departments, a long time on hold, and nobody would credit our card. All representatives just said, "I can give you this deal." We terminated the call when we were told that our card would not be credited, and we filed a complaint with our credit card company for a fraudulent charge by Sirius.

In February 2012, I purchased 1 year of XM with the Sirius package. In September, I bought a new car that came with a 3-month free XM package. When I called XM to put my service on hold, I was told my original service would resume after the trial period was over. I started receiving the XM service with no Sirius. I was just told I was given a credit for my original package and that would only pay for the XM, not the Sirius package. That would cost me an additional $11.99 a month. I already paid for that! I would never get this service again. I believe they prey off these free services through new car sales and the worst part is they have a monopoly!

They sent me an email that my card would be charged to continue my 3-year term and I replied immediately that I did not use their useless service and do not plan to use it in the future, so I asked to cancel. They said that they cannot cancel over email request and asked me to call. When I called, some half-drunk guy tried to offer me a 1-year subscription instead of 3-year, but I refused. He then put me on hold for a few minutes and when he came back, I asked to send me an email with confirmation. He refused. I asked to send regular mail with confirmation that the account was cancelled. He refused, saying they do not send email or mail (though they did spend time to send me renewal notice!). The only thing he agreed to was to give me a confirmation number which does not say anything to me. My only hope is that the credit card was already expired a long time ago. It's a terrible company.

I called four times to cancel my subscription. Each time, I was on hold for an unreasonable length of time. I was told I was getting transferred to a manager (i.e., “I am transferring you right now”) and was put on hold for another 10 minutes?! I was told my account was cancelled and then continued to receive bills. I was told I would be sent email confirmation of the cancellation and never received it. When I called back, I was told they do not send confirmation. The second time I called, they said my account was not closed as I asked, I owed them for the time from the first time I called (even though we had no service during that time), and they then tried to sell me another year.

Sirius Satellite sold me a bad tuner and would not back it. I am out the money and their customer service had me on the phone for over one hour mostly on hold while the women, who certainly was not from the US, went back and forth doing whatever she was doing. I asked for a supervisor and was on hold for 20 minutes, without ever talking to anyone before I was disconnected. I would never do business with Sirius or XM. I purchased an iPod, downloaded the music I like and play it everywhere I go. It's cheaper in the long run. Take my advice - run away from Sirius and XM.

On 10/27/2011, I agreed to a year's service charged against my American Express card of $37.95. In September 2012, SiriusXM sent me a bill for the next year in the amount of $109.20. I told them I would only renew at the old rate. They said that the lower rate was no longer available. I told them by phone to cancel, and they indicated they would let my service expire at the end of the current contract. They then billed my American Express card for $109.20 without my permission claiming I never contacted them. I have been filing a dispute resolution with American Express over this matter since mid-November 2012. I do not have any SiriusXM service and continue to fight this charge through American Express. Consumers should avoid giving this company a credit card number and should only deal with them in writing with payment by checks. It is an untrustworthy organization.

I called in to activate my service, and I was promised several things such as an email confirming they would cancel my subscription in 6 months. I never got it so I called back, and after several hours on the line and "disconnected" several times, they told me they could not do that so I cancelled. I called back to reactivate. They assured me I would be able to review online, and it would confirm that it would be cancelled in 6 months. Of course the saleslady could not show me where it says that so she transferred me to about 3 or 4 other people that were no help. All I wanted was service with a confirmation email that my service would be cancelled on July 16.

This company is damn near fraud! They are charging me (customer) something I have never placed an order for. Getting my money refunded was a war that I am going into the court room to resolve. They will tell you lies about the status and progress of orders/refunds. Record their conversations if you can! Management is worthless and acts like you are the bad guy (robber) walking into their store. They are totally in the wrong.

I purchased a new vehicle in May of 2011 and it came with Sirius XM Radio six-month free trial. I also had Sirius XM Radio in the prior vehicle that I owned. And so, when I called to cancel the service in the old vehicle, they told me they would transfer the remainder of four months, which I had prepaid, to my new vehicle. After many phone calls, frustration and aggravation, that finally happened. Now that the subscription had run its course, they are demanding payment for this year, sending me past due notices and harassing me by phone. I told them to shut the radio off as I no longer wish to have it. The representative told me that I was obligated. I told her that I never signed any paperwork to that effect and that if they want money from me, she'll have to sue me. To anyone thinking about getting Sirius XM Radio, don't. They are not a very good company to deal with. If you purchase a new vehicle, don't activate the Sirius XM Radio and maybe you'll escape unscathed.

I recently subscribed to Sirius Satellite Radio for my vehicle. I called customer service to get a listing of the channels. A representative welcomed me to Sirius and saw that I had all services. He informed me that they were running a promotion where I could receive a free receiver for an additional car and for $20 more, I could purchase a portable radio that normally sells for $179. I agreed to purchase it, and he said he would process my order. He had to put me on hold while he tried to process the order. After 15 minutes, he came back on the phone and said they were having difficulty getting through to process the order. He asked me if I would like to continue to wait for a short period of time while he continued.

I have never in my life been treated in the way this company has treated me. These people are horrible. I don't understand why anyone would ever get this service. With such horrific customer service, I don't understand how this company is still in operation. By giving this review, if I can save just a person from the trouble I've been through, I will feel better. Do not get Sirius! I have been given the runaround over what should have been simple fixes for them. Long story short, well after my initial 3-year subscription ran out, they charged my now ex-husband's credit card for a 3-year renewal and refused to refund it on his card (over $500)! This was done with no phone, email or mail notification.

Sirius charged my account $15. They claim it was an accident and said my CC would be credited (fine), except they didn't credit. I later got an email saying they made a mistake and instead credited my Sirius account, not my CC. If I wanted a credit back to my CC, I needed to call their number. I called and after waiting on hold for 15 minutes, the operator said that in order to credit my card, she would have to put me on hold again to process the refund. When I asked, out of curiosity, why I needed to call and go through this process, she placed me on permanent hold, online hold music for 30 minutes. Realizing she placed me in phone purgatory, I hung up, called again, and got another operator in 15 minutes. Finally, I got it credited one hour later. I will be cancelling after my subscription expires.

Zero dollars for the second car and then the refund that evening of 139.00 dollars back to my card for the previous unused portion from my work vehicle. Ten business days later and no refund. After calling Sirius back and speaking with another hard to understand foreigner, he explained that a check was issued on the 10th. It is now the 29th of December and still no refund. I called once again - a foreign speaking person to no surprise - and the only thing they can do for me is to tell me to continue to wait. I explained to the person that per the recorded conversation on the 6th, the refund was supposed to go back on my card - still not resolved! I have now cancelled my complete service, and I'm turning the issue over to the fraud department at my bank! Sirius people lie!

A representative with Sirius specifically told me in May 2012 that the 6 month offer that he presented would not automatically be renewed, no need to call and cancel services. On Nov. 20, 2012, I noticed my bank account was charged $101.90. I immediately called SiriusXM for a refund on Nov. 20th. The rep indicated that he had initiated the refund and it should be credited to my bank account within a couple of days and that I should receive an email shortly with the confirmation. I never did receive that email or call back. I called SiriusXM customer service on Nov. 28th. They indicated that someone had changed the refund that was going to be applied to my bank account to a check by mail instead which could take up to a couple of weeks.

I called in this morning to add a new radio to my existing account. I have several radios on my account and have been a long time customer. I was on the phone for over 1.5 hours with them and still could not get a radio. I got shuffled around to several customer "reps", two of which were supervisors. None were help. I hung up so aggravated with them that I want to cancel my radios. I cannot due to the monopoly that they have, there is nowhere else to go. Every time I call in I get nothing but a waste of time and hang up being angry.

Sirius XM Radio was double charging with an annual fee and monthly fee. Also, none of their charges actually added up to equal what they said we owed, since they don't give bills. On our account, it said that there was an inactivate receiver, but when speaking with billing, they used that as the excuse for the double charge. However, how can you have an activation charge for something that is inactivate? No one seemed to really care or look further into it. They just were on the defensive. I cancelled immediately without any resolve on getting money back.

SiriusXM lied twice in one transaction. Why hasn’t the Attorney General investigating SiriusXM stopped this? Just so you know, SiriusXM and Sirius, XM are different. Seriously, the difference is a comma and a space and it is the only distinction on the website between the completely incompatible former XM and Sirius platforms. You can’t combine the equipment, and can’t combine accounts. You get billed for both like the other doesn’t exist. Good luck trying to match your new purchase to the right platform.

I was told that I would get this service for 5 months at the rate of $25.00 + tax and went through the whole spill. I had my CC charged and then come a month later, a call saying that I could not get that promotion anymore and had to pay $50.00. Then they acted like they could not find where I was charged and that I even had this promotion. They are all liars at this company and I am very afraid that they have my bank card number. I have to check my account everyday just to make sure that one of their wonderful employees won't steal my info. I do not trust this company at all and would love to get out of my contract, but guess what? They won't let you! They threaten a charge for a contract that they said they didn't know I had. They are scammers! I hate Sirius XM. Please turn away from this company. I hope they go out of business or will be caught on how they scam their so-called customers!

I have 3 Sirius/XM radios/accounts; none of them are automatic renewal, i.e., I have to send a check or call and give credit card number in order to pay/renew my subscriptions. In August, one of the radios quit working. I tried calling "Listener Care" numerous times to get it fixed and was never successful. Every time I called, I got someone from another country who barely spoke English, and they couldn't figure out what was wrong. I knew this radio subscription was due to expire on Sept. 21, 2012, so I decided to let it expire. I was so unhappy with the customer service. I assumed that if I didn't pay the invoice, my subscription would be cancelled. I called Sirius on October 24, 2012, to pay my other 2 subscriptions, mentioned I cancelled the other account. I was told "No problem," and figured that was the end of it.

My old debit card was lost/stolen and Sirius no longer had my credit card numbers but somehow they were able to do a recurring billing on my bank account without my consent. I don’t even own that car anymore! How can they auto bill a credit card that has been reported lost or stolen? Well, they did and charged me $203. Thanks for over drafting my account! Buyers beware. It reminds me of the old AT&T billing. We don’t hear about AT&T anymore.

Sirius Radio took $102.14 out of my checking account without my permission. I originally paid $29.00 for six months. After the six months, they were supposed to notify me about whether or not I wanted to keep their service. Well I checked my bank account and they decided to withdraw money from my account without my knowledge. I have seen the reviews of them doing this to people all the time. I called them to return the money to my account and the first time the rep stated that it would take 3-5 days to see it back in my account. After two days I called again to see if they were going to send my money back. May I make a note; I had them discontinue my service immediately with the first call.

I have been a Sirius subscriber for 5 or 6 years now. Last winter (2011), my radio (which was the third I have bought in those 5 years due to low production value) stopped working. I called Sirius and attempted to have my service cancelled. I informed them that I could not afford to keep buying radios and paying the service. They tried everything to get me not to cancel, offering me discounts, free months, and finally, a new free radio. I accepted the radio under the terms that I would not be signing up for a bulk service, but rather a month to month plan, and also that my broken radio be cancelled before they activated the new one.

Continues service even after credit card expires - Just because they can't bill you doesn't mean anything! They think they can just keep the service going and going and going, and then they slam you with the bills after the fact. They are a bunch of scumbags with their customer service.

Automatic renewal & taking money when not authorized: I was going to let my subscription lapse this past spring and called to let them know. I tried to call earlier in the year to let them know I wasn't going to renew, but they told me to call back closer to the time my subscription would end (about 2-3 days before) - seemed bogus at the time, but whatever. They said they couldn't take care of it so far in advance. So when I did call, they offered me a sweet deal, $25.00 for six months if I paid with a credit card - too good to pass up; so I did it. But I point blank asked "This would not mean an auto-renewal and you won't take a bunch of money out of my account without authorization." He said no - if I wanted to renew after that, I would have to call and order it.

I purchased two XM lifetime contracts when the offer was available some years ago during a period of XM financial difficulty. I recently had to replace my vehicle’s XM receiver when the old one died. I purchased the replacement from Sirius XM customer service. When I called in to activate the new unit after several failed attempts, I was told the new unit was incompatible with my lifetime contract. I pointed out that the unit had been provided by Sirius XM. The story then changed. I was told the problem was an XM system problem that they were working on.

"On Sept. 28/2012, I signed up for a 1-year free Sirius FM advertised via a website..." Just like Chantal, I had the same experience, only I had signed up for the 6-month free trial that expired after 7 days. I was eventually given the canned response that an 'expired' code had been used. If it was expired or invalid, then I shouldn't have gotten a confirmation or been able to log in! After contacting the BBB, Sirius contacted me and told me that corporate had authorized them to give a 30-day free trial. I could go to their website right now and get a 30-day free trial. I declined, stating that was not sufficient for their switching up things without even a simple email to users about what was going on.

I bought a car several weeks ago that has a six-month free trial for Sirius Radio. The dealership must have given my name, phone number and address to them. I had repeated phone calls from the same number that I was unable to answer due to being at work. They never left a message. I googled the number, and it came back to Sirius.

I've had 4 radios over time with Sirius. I love programming and found customer service okay when it was still XM. It's a shame that customer service ranks nowhere near the programming. I had cancelled one service because I sold my car. I called to cancel in March of 2008. The billing statements are obscure at best, even when reviewing online and I didn't notice the additional radio for a while. It took 8 months after contacting Sirius initially (no less than 5 times by phone and 4 times via e-mail) to receive credit for service that I cancelled (and verified by the CSR on each call).

We have always been on an invoice billing. My husband also has XM in another state, but it's linked to our account as a secondary and discounted rate. He traded cars in April 2012. He called to advise and have the radio ID changed. The representative requested a transfer fee due of $16.00. Our son proceeded to give them his credit card and decided to pay his bill in advance for a year. So when my husband's bill came due, they automatically, without authorization, billed my son's credit card. When my son checked his card, he called me. I then called XM. I was advised it automatically charged to credit card. I advised it was fraud and demanded a refund to his account.

I have had Sirius for 6 years. My wife bought a new car with XM. My contract was up so I got a bill for $172. I called and told them I would just go with XM and buy a second radio. Their call center said they would give me the Sirius at half price and I would be re-billed. I got a bill the next week for $172. I called and ended up canceling Sirius. I got an XM radio to add to my wife's account. We went to activate it at $89 and when asked to add Howard Stern, they quoted me $170. End result, I canceled all services with Sirius/XM. I loved listening, but their pricing and call center ruined it for me.

On 9/28/2012, I signed up for the 1-year free Sirius FM advertised on a website. No credit card was required. I should've known it was a hoax because on 10/7/2012, I was unable to log into Sirius on my laptop. A message kept popping up saying, "Unable to log in due to technical difficulties." I couldn't log into my iPhone Sirius app; a message popped up that I needed to "upgrade" to continue my listening experience. I contacted Sirius on 10/7/2012 and was told that my free subscription had ended. After one week! Come on now, if this is not a case of false advertisement, I don't know what is. I have kept my sign-up and correspondence e-mails with Sirius as proof for future reference. I hope I can warn people about this hoax, and don't believe the inflated "new customer" sign-ups that Sirius will boast of in the next quarter!

Well, my S-10 finally died (11 years old and only 60,545 original miles). So on August 25, 2012, I bought a 2012 Chevy Cruze. Love the car! Later that week, I saw on the evening news that the company financing the car (Santander Consumer) had a few thousand Google hits about lawsuits against them for unjust late fees, failure to release titles after payoff, etc. Well, I kinda scrambled to refinance and was able to refinance through my Credit Union and saved $20.00 a month and reduced the term by 12 months! Yeah me! Well, I noticed that my Sirius/XM trial was not working on September 25, 2012, so I contacted the company to see if I could get my trial activated. I went online to register and to look at pricing.

XM charged my debit card that I did not realize they had on file for $80.69. This is an account I do not use much and by me not having any advance notice caused an overdraft in my account, which my credit union paid. This caused me to have fee of $23.00. I called Listener Care and was told they would give me a credit of $10.00 to use in the next six months. Since my service is now paid for the next 6 months, I will not even be able to use the credit. The other companies I do business with always notify me a few days in advance before they charge my credit or debit card. It seems like XM has to depend on customers not checking their bank account. I have been on hold now to talk to a supervisor for 15 minutes. I think they feel if they keep you on hold long enough, you will just hang up and they will not have to deal with the issue. I will not be renewing my subscription the next time. I also will not sell or give my XM radio away, because I would not want anyone else to get locked into a company that treats their customers this way. Over a $23.00 fee, XM is willing to give up a customer forever.

I received a message on my satellite radio in April 2012 that the "Subscription expired." I did not try to use the radio again until September 27, 2012 when I called to renew my subscription and they informed me that the subscription did not expire until October 15, 2012. However, they would not credit me for the six months that I did not use the radio because of the message they sent that the subscription had expired.

I allowed a subscription to expire while away for a number of months. After returning some months later, I attempted to renew. I was told that I owed a minor sum because they automatically renewed. Now years later, I decided to renew for my wife for six months. They said $25 and had to go through all sorts of hoops with them (deal expired, I owe the past amount, my other account is annual. It is perpetual). When the invoice came, they added a music charge and an invoice charge and have refused to remove them. I could subtract my listening charge and my payment charge. This company is a scam.

My husband purchased XM radio for his father's Christmas present 3 years ago. After the year was up, he was charged again for it and called and cancelled. His father wasn't interested in keeping it. The problem was he was charged for over 2 years’ worth after he cancelled and never used it. I happened to check his credit card and noticed they were charging his account. He doesn't check his bills, and from now on, I will. When I called to find out what was going on, they said that it showed we had called to cancel but something happened and it didn't get canceled. They would only credit me for $60 worth of almost 3 years’ worth of being charged.

After having problems in the past with their billing practices when using my Visa check card, I was told that before being billed again, I would be sent notification. Instead, I was billed $241 over Labor Day weekend, when I was out of town. When I discovered this, I called Sirius customer care and when they couldn't help, I got someone in the cancellation dept. who told me I would be refunded on my check card in 3-5 business days, and I would be billed by invoice for $25 for the 5 for 25 special.

I am fed up with Sirius Radio! I have four cars with this service. When you get a bill, you never know which car the bill is for. When you call and ask, they tell you they do not know! How ridiculous! Fortunately, I did not give them my credit card for billing and insisted that they send a paper bill; otherwise, who knows when and for what they are billing. Today, I got fed up. I cancelled for two reasons. First, they could not tell me what car the bill for $47.93 for three months was for and second, I got the radio to listen to Martha Stewart Radio. The first few years were great! They have great programming and no repeats! This summer, I drove long distance and heard the same two-hour morning show live for six hours!

I cancelled my account six months ago and have continued to be billed. The account representative told me I would get three free months the day I cancelled. He never told me that after that I would continue to be billed. They are refusing to credit me for those unauthorized billed months. Sirius Radio is a rip off. Be very careful of giving them a credit card. They are very misleading. My boss is having some of the same problems with his account and a relative refuses to give them a credit card.

As others have already stated, XM is set up to take your money, period. They have enough subscribers that the tens of thousands who complain don’t mean anything to them. It would be great if a new competitor would enter the market to compete against them. I suspect more than half their subscribers would jump ship. As newer radios support iHeart Radio and Pandora (free services), I hope XM will find themselves on the brink of bankruptcy. They charge way too much for a crappy service that was originally supposed to be 100% music and no commercials, and now has commercials.

The scam is that they either charge your credit card to automatically renew your account, or if your information has changed, they simply keep the service running and just bill you. I did not want the service but they kept it on, billed me and ultimately sent me to collections. For new customers, I would recommend that you not provide them authority to charge your account more than the initial amount, and that if your term expires, that the service be terminated automatically. The scam is set up to trick customers and their customer service is not adept and fixing problems. I formally had the service for two vehicles and will never again subscribe to XM.

I purchased an XM portable radio. Two days before the one year contract expired, I contacted XM by phone and requested cancellation. They said I would have to pay a $75 early cancellation fee or contact them two days later on the renewal date. This business practice is unreasonable and not consumer friendly. I would not recommend doing business with XM Radio.

Sirius XM Radio is a rip off. Do not subscribe! I have had Sirius XM Radio in my car for 4 years. It came with my new BMW 535xi. I have renewed it every year. Every year the bill comes in double what it was the year before. I call and complain and they are of no use at all in explaining why charges are so high. This year, I paid online. It said I had a promotional amount of 140 dollars. I paid it though I was very angry because last year, it was 90 dollars. After I paid the 140 dollars online and checked my account, it said I owed another 40 dollars. I called Sirius again. They said they don't know what happened. I owe 180 dollars for the year, not 140 dollars. Never again, Sirius XM Radio rips off their customers! Do not subscribe. You will be sorry. The first year is great. After that, they overcharge consistently.

On 4/29/09, I purchased a Lifetime XM Everything Subscription from XM Radio which included Internet radio as well. Since then, XM Radio and Sirius Radio has merged, around 2011. Since this merge, XM Radio has threatened to discontinue my online connection to XM Radio for the past two years saying that they no longer include online connection with any Lifetime subscription. Therefore, I would have to pay additional charges to continue my online XM Radio connection for the amount of $42.53. I feel this is wrong. How can they back up on a contract that has been bought and paid for and make changes so that they can make more money. Your attention to this issue is much appreciated.

After cancelling my Sirius XM Radio subscription in 2011, they continued to bill my credit card. So in early 2012, I was still able to log into my account and replace my credit card info with that of a prepaid card having only a few dollars balance. I called their India-outsourced help center once a month for six months when I continued to receive nonpayment notices. Each time the nice, but incompetent, folks confirmed my account was completely cancelled and promised it would be the last payment notice. Each of those times required 35 minutes to over an hour on the phone.

In the past, the Sirius XM site had the option to upgrade or downgrade the package you have on your radio(s). It worked well. No longer. Now you must call their Listener Care line. I have had to deal with these batch of idiots on and off over the years. Be warned. Your blood pressure will triple. There is nothing they can do to help you. They don't understand the simplest of requests. Everything requires a supervisor, who I thought were much more polite, are equally useless. The best I can offer is that you should respond to the survey that is emailed to you the next day after your (failed) call. Be ruthless. That got me a call the very next day from God only knows what area of Sirius XM. Problem was fixed in 5 minutes. True story.

Sirius refused to replace my defective mp3xi because the one-year free replacement had just expired. They sent me a defective replacement radio and supposedly issued me a $100 replacement discount credit which I have yet to see and have no confidence I will ever get to see. Then they tried to charge me $15 to replace the defective replacement radio. They don't supply replacement batteries nor can they even recommend a supplier. I spent hours on the phone, with numerous transfers and on holds. Don't waste your time and money with Sirius XM!

My experience with XM Radio was very similar to the other posters. It was next to impossible to stop the service and bills. Here's what helped me resolve the issue. I sent two certified letters (signature required - return receipt) to the addresses on their website requesting to stop my service. When this didn't solve the issue, I filed a complaint with the BBB and provided them all of the documentation. I received a call from XM and the issue was “magically” resolved. It was a pain, but it finally worked. I just wanted to pass this tip along as I know how frustrating this company is to deal with. I will never use their service again and I make sure to tell anyone who will listen the same thing.

Auto-debit and refund issues - I had Sirius since 2006. In 2009, I asked to be placed on invoicing, and the rep told me that she deleted my card number and that I am now on invoicing. In 2009, 2010, and 2011 and on July 28, 2012, they were still taking money out of my account. On 8/5/2012, I called them and talked with Jackie to cancel my service and request a refund. They told me that I should have the refund within 3-5 business days, and for me to check back on the 5th day, so I did. I checked my account and the money was not there, so I called on 8/11/2012 and talked with Alisha and Mel. I was told that my card was not working, because I was on "invoice", so I gave him my card number again so that I can receive a refund. I was told that I would have to wait another 5-7 business days for it to process. I checked my account and the money was not there. On 8/14/2012, I noticed that they debited my account $1, so I called to follow up and talked with Ashley and was told that my account should be credited within 3-5 business days and that she would remove the card number and close my account. Well, she closed the account but did not remove the card number.

I have been a subscriber to Sirius radio for more than 10 yrs. We have poor radio to choose from in our area and I hoped I could get my listening pleasure from Sirius - I was wrong. I love listening to music but they have made it too frustrating to tolerate anymore. There are several music stations that I can no longer listen to for the following reasons:

In April 2012, my wife and I had bought a second new car with Sirius XM free trial. At the end of the trial, I called to start a two-year contract with the company because I liked the service so much. The people at Sirius said I would be getting a deal on a two-year contract because the new car would be our second account seeing that my wife's car already had an account with Sirius. I found out later that they were lying and I was paying just as much for the new car as we were paying for my wife's first Sirius account.

I received a so-called free trial from SiriusXM on June 29, 2012 with a statement date that says trial ends August 15. This statement (indicating a 2006 Chrysler PT Cruiser with a radio ID ESN of **, and account # **) had my name and address on it. I have never done business with nor asked from any service of any kind from SiriusXM. I had purchased the 2006 PT Cruiser as a used car through auction, through my credit union, but have since traded this car in over a year ago. I filed a complaint with the NY BBB as well as the Washington Attorney General and the FTC. On July 30, SiriusXM responded and said they had removed my information (name, address etc.) from their files and database. I was not happy with that answer and pressed for how they obtained my private information.

Difficulty stopping service: I signed up for a 6-month special. At the time, I asked that it not be automatically renewed and was told that was ok. When the bill came in, I ignored it. When the next bill came, I called and spent over 45 minutes on hold. When I finally reached a person, I said I wanted to quit. He said I'd need to speak with someone else. I was on hold again! I hung up after another 15 minutes. At that point, I had spent more time on hold than I had spent listening to XM Radio! The next call took over one hour on hold, and the second person (Remember, it takes two XMers to quit!) argued with me! I am now being billed for the time betatron call one and call two with interest. They have bad business practices. Buyer, beware!

I subscribed in 2006. My XM radio stopped working around 2009. I made several attempts throughout all these years to cancel my service. Every time I was told that they were unable to "locate my account" and thus, unable to cancel my service. Every time I have spent over an hour on the phone with them. They simply transfer you from one department to another and no one is able to solve your problem. It finally gets to the point when they put you on hold to get a supervisor involved and they hang up on you to get rid of you. I was unfortunately set up for automatic payments and now for about 4 yrs. had been paying for a service I have not used.

My experience was after buying a brand new Volkswagen, I was bombarded with reminders via email and US Mail telling me that I had better renew the subscription or I would be cut off and have to pay a reconnect fee. When calling the SiriusXM customer line, no one knew how to start the subscription on the day my trial subscription was supposed to expire. They told me I had to forfeit the remaining weeks of trial service. Each time, I called in the customer service representative in a different country. I could not understand any of these reps.

I called SiriusXM on July 27, 2012 to cancel my subscription because my radio was broken, and I didn’t have the money to replace it; and the guy that I talked to said he could get me a new radio if I paid the shipping costs of $9.38. I agreed to that and gave him my credit card number to pay for the shipping, and that was all I agreed to. Two days later, I looked at my bank account and there were 2 withdrawals from SiriusXM radio: one for $9.38 and one for $173.00. I immediately called on July 30, 2012 and talked to a female for approximately 20 minutes, and she assured me that there was a refund requested; and that I would have my money back in 3 to 5 business days. Since that day, I have still not received my refund and have talked to them at least 3 more times; and every time, they tell me the same thing that it will be refunded in 3 to 5 days. Today is the 7th of August 2012 and still nothing! You would think that after being with a company for 7 years, they would consider you a valued customer; but apparently, that is not the case.

Only 2 cars, billed for 4 for 3 years - I know I'm stupid for not catching this sooner! We have always leased 2 cars/trucks at a time. They all have come with Sirius radio. Free 60 or whatever and then they bill your credit card for more than one month's amount for the lease! But here is the bad thing. If they say you did not cancel your subscription on the car/truck you are turning in, it keeps billing your credit card for eternity! The only way I caught it was when I called on my new 2012 truck. They told me I had four accounts on my one phone number?! That was two weeks ago and 7 phone calls. They have the worst customer service department I have ever dealt with! Still nothing resolved and they overbilled me for hundreds of dollars!

I purchased lifetime subscription in 2009 and was told it could be transferred 3 times. I just bought a new car and have been told I cannot transfer it. The original contract was verbal, when Sirius and XM were merging. I am furious that I wasted my money! I want everyone to know what a rip off this has been.

What a total rip-off. They cheat people. They lie. They have horrible people who work for their customer service. Never leave a credit card with them or they will over-charge you. Save yourself the time and just don’t use them.

XM has the worst customer service of any company on the planet. These guys are crooks. Why doesn't somebody file a class action suit against them? They have almost predatory policies towards their subscribers. They double their rates randomly. They make it impossible to speak to a representative. They give you the runaround when you do get them on the phone. Then, they make you verbally "agree" to an auto renewal policy and they won't let you continue with the service if you don't agree. Basically, they want to lock you in their jaws and never let you go. They are like the mafia of companies. Avoid them!

I called today to delete a radio from a car I sold today. I was on hold for 15 minutes. The customer service rep asked me my name, address, phone # and radio #. She put me on hold and then asked again same information. Before you reach such stellar people, the automated response asks you to put in your billing phone #, now given to them 3 times. She puts me on hold again and comes back and asks for my address and name again. I asked her if she was paying attention at all to the call. This information has been given twice already and three times for phone #. She then said if I couldn't be professional, she couldn't talk to me. I asked for a supervisor, another six-minute wait.

When renewing service in March 2011, I requested service not be auto renewed. They renewed my service and billed me without my approval, and now sent a collection agency to collect.

I have been with this company even before they merged. I had two radios for at least 10 years with them. They are a company that plays on you, the consumer, not renewing your contract and therefore making you pay for services you did not receive only because they know a lot of people will not contact them to cancel even when you only paid them for only a year, six months or whatever service you paid for. They then charge you overpriced prices for nothing when all they should do is turn it off when your time is up and then if you wanted to keep it, turn it back on, when you pay like most other companies do who wish to stay in business.

I asked online using their web chat to cancel my account. I was told I have to call in. I called in and was close to forced to take 6 months for free. I specifically asked if I have to call in to cancel and was told no. Eight months later after the 6 months free subscription expired and my radios went dead, I got a collection agency letter for $60 which I had to pay. My credit is flawless. I was a 2- or 3-year customer with XM and there was 0 leeway to resolve this as adults, possibly attracting me to actually renew for another year or two. This is a pure scam to milk customers for few more bucks. This $60 won't kill me, but these auto-renewals should be made illegal by law unless customer is given a choice to or not to auto-renew. I will never listen to XM or Sirius again. Thank you XM radio for being a horrible company and saving me a bundle of cash over the next few decades.

I have 2 lifetime Sirius subscriptions and 1 yearly XM All Access account. You would presume that I should be a valued customer(!), someone whose business they would like to retain! In January, one of my lifetime radios broke. I bought a new radio and called to activate it, and I prepared to pay the $75 transfer fee! I spent 2+ hours on the phone. Their system was unable to complete the transfer. I was told to call back in 24 hours. I called back, sat on the phone for 1.5 hour, and again was told it was not possible. The situation was "escalated," and I was supposed to receive a call back in 7-10 days.