SiriusXM Satellite Radio Reviews

I called Sirius this morning to cancel my subscription. I had a trial subscription that I didn't use much or particularly enjoy. I received an email from them this morning which triggered my mental note to cancel. I was asked my phone number and then my name and billing address. Then I was asked why I wanted to cancel. I told the lady I didn't use it much. She said she couldn't cancel it but would transfer me to someone who could. I was on hold for perhaps 4-5 minutes, when a man asked my phone number. I explained I had already provided that info, but he said he didn't have it. When I tried to give him my phone number he would repeat after me but would (seemingly) transpose the numbers, i.e., 706-636... He'd say 706 633 or 706 663 -- this went on for some time. Then he needed my name and address.

I have been a SiriusXM member for 5 years. Renewal has been easy, but getting a fair price is another story. The sales reps for that company are trained not to let you cancel, and always say yes and agree but never do anything for their customers. They lie and keep your credit card # on file even when you say no. The only way to stop them is to have your credit card company bar them from using your #s. They tell you they won't charge your account but they do and you just try to get them to give you a refund -- not happening!!! This company has the worst customer service in the WORLD!!! Do yourself a favor. Try Pandora or Spotify and you can listen to what you want not the crap that Sirius plays over and over. Just another dissatisfied ex-customer.

I renewed my account with them (worst mistake) and they said they would send me a bill but it would cost $2.00 (whatever). When the bill arrived it was double what was quoted to me (of course). I called about it and of course I "misunderstood", however they said they would honor what was quoted but said they could not send me an updated bill (why not?). After 45 minutes on the phone with them while they were "trying to find out why they couldn't send an updated bill", I told them I thought it best to cancel my account so they had to "transfer" me to someone else. It took another 15 minutes to finally get it cancelled. All the while, the guy kept saying he wanted to "work things out" (are you kidding me?). They said there might be a slight charge (for what? I cancelled early) and I told him I will not pay it! I will never do business with this company again and I think they should be penalized!

Like the last reviewer, I have not been so angry in long time. Finally hung on myself on 4th phone call which went over 10 minutes. They keep trying to tell you that you owe them money unless you want to listen to another offer. Never frigging ends. I will be watching my credit cards and notify them immediately if I am charged.

I signed up for the service when we bought a new car but after a year I wanted to cancel it so I gave them a call. However, they had "misplaced the cancellation" so the service was renewed last March (for a full year). I called them again to complain. Impossible to do anything afterwards according to the customer service representative. Ok. I can deal with that. So I called again last June (nine months before the next cancellation) and the customer service guy "Joel" insisted on updating with a new credit card before being able to cancel the service (strange and improbable but he insisted on them needing a current credit card. Otherwise they could not do anything with the account). End of story…

I called in to cancel my subscription, and the man on the phone WOULD NOT cancel it. I have never been so angry, I kept repeating over and over again to CANCEL IT! And he would say "I understand, but do you know about this plan..." over and over again. No matter what I said, he would not cancel my subscription. I finally asked to speak with his manager, and he transferred me right away, and the manager canceled it within 10 seconds. What a horrible company. Who trains their employees to treat their customers like that? One thing is for sure... if I previously thought I might reinstate my subscription, now I NEVER WILL! NEVER.

I purchased a car with the 6 month free service, but decided to cut costs and cancel in December before my new billing cycle. Then a week after the supposed new cycle, I still have the service. So my husband called in again to cancel. A month later, we still have the service. So he's honorable, so he paid for the service I received. Last week I called in again. During the 35 minute conversation with 3 people I emphasized I wanted to cancel. Period. No more "deals", 6 month contracts. Just cancel. They offered me 6 different plans to keep me on. I asked for a supervisor who then offered me another plan and said they had no record of the two previous attempts to cancel.

SiriusXM discontinued internet streaming for overseas subscribers without notification. They are still accepting payment from these customers and are unable to inform them whether or not their service will be restored.

I purchased a new car in Aug. 2015 in which I signed paperwork stating the dealership would NOT share my information with anyone. Unfortunately, the day after I purchased my car I began to receive multiple calls everyday from Sirius. I finally answered and informed them I was NOT interested. And after a short argument with a pushy salesman I hung up. Silly me thinking this would stop them because then I got daily emails so I unsubscribed from their email list. Now not only do I get daily junk mail from Sirius, they have began calling my cell phone daily.

In short, I was lied to by 2 different sales people. The first guy flat lied about the plan, cost, and billing of the service. The second person I spoke to said she would cancel the previous order and make things right. She overcharged my credit card and management was unable to fix it. They also promised me (before I paid) that they would set me up for a cancellation at the end of the period. About 5 minutes after they ran my card, they informed me that they could not do a cancellation, or it would void my promotion, even though I clearly expressed my interests before they charged my card. I called back to speak to management, but they were incompetent, and no help. Even after threatening a BBB review and cancellation, they did nothing. Worst customer service ever. 1 star is too generous.

It is very frustrating to cancel a service from this company. During the first few calls I was put on hold for so long. I finally decided to stay with the customer service during my last call and was passed on to six person and my call lasted for more than an hour. I do not recommend this service.

After purchasing a new car, I telephoned Sirius to cancel my service. Initially, I talked to the first customer service clerk and then transferred to the so called cancellation department. Four calls and four hang ups after I reached the cancellation department. It's a scheme. It's a scam. They do not want you cancelling and this is just their protocol for dealing with customers wishing to cancel. I felt like a fool giving them four chances to resolve this issue but each call was worse than the preceding one.

Today to my dismay I noticed a $450 charge on my credit card from Sirius Radio. Strange considering I called a week ago to CANCEL my service with them?!? I travel too much and feel I am not getting my money's worth! I had been a long time customer of more than 6 years. My renewal for two years was $340 so I questioned the extra charges. The agent from Nova Scotia was not only sarcastic and rude but treated me with much disdain. She stated the difference is extra fees and taxes.

I have just purchased a new car which would be the third one that I wanted to add satellite radio to. I have spent at least 5 hours on the phone and have spoken to Florida, Philippines and Egypt. The rates quoted were in the 350 range per year US$ to as little as $99 for the new car. I could not add the new car to the existing account with one Egypt rep and had to open a new account and then transfer the others to it. I escalated the conversation in the Philippines to a manager who gave me a new story. Total disgusting experience. I would not recommend this service as it is a ripoff. It would have been $369 US per year on a 3-year contract. With exchange $1,500 range to listen to a radio with some classical and oldies. Not likely. The story is the same. XM or Sirius. Both are a ripoff. Do not use, do not recommend. Back to FM and AM and CDs.

When I bought my new Subaru with the 30 day trial subscription to Sirius I thought cool I have it in my truck. Well now I wish I had never activated it. I am sitting on the phone a year later after 3 automatic renewals I asked to NOT happen waiting after being hung up on and now waiting 20 minutes to cancel. That's just the time on hold not even all the time the rep wasted telling me the same thing repeatedly trying to get me to renew. JUST TO CANCEL!! Patronizing!!!

I have just cancelled my subscription, in part because one of their employees - Joanna, employee # ** (in Cape Breton) lied to me when I renewed my subscription through her on February 12, 2016. She gave me a confirmation number of **. She assured me that I would continue to receive internet radio as part of my subscription, but now I was told by another employee (Josh, employee #** in St. John's NB) that internet radio is not included in the package she enrolled me in.

In Nov, 2014, I agreed to extend my SiriusXM service. Although the cost was too high (even after canceling the weather and traffic services), I allowed the nice rep to convince me to try at a much lower cost (the same reduction in price most callers get). I insisted, however, that I did not want any auto-renewal as it takes too much time to call in and get transferred between groups when you want to cancel. Very accommodating. The nice rep explained if I didn't enter my credit card info into my account, they could not charge me past the 1 year contract.

On December 23, I agreed to a negotiated rate of $122.84 for a year's service. This was down from the $212.63 they originally told me I would be charged. I received my credit card statement and saw where my account was charged. Today I received my February statement and I was charged an additional $89.20. I called to ask why. After being transferred 4 different times, the representative told me that I was charged the additional because at the time of my first call - only $122.84 was allowed on the card. I informed her that I had more than enough open to buy on my card. That was just their way of trying to get me to pay the additional amount. I requested a full amount of the $212. She claims they will give me a credit. I will watch my statements.

Noticed on my credit card a charge of $5.50 then the next day a charge of $258. Called Sirius XM Radio and asked what this charge was. (Both of them) They told me that the charge was a finance charge for a missed payment. The larger charge was for my yearly subscription to the radio. I told them that I never authorized the auto renewal and that there is absolutely nothing wrong with my credit card. She told me that there must have been as they don't charge those fees for nothing. I informed them that I wanted the money refunded to my credit card. They refused. As I was attempted to figure out their billing error I was then informed that they were going to charge me an additional $12 a month for my second radio.

I renewed my husband's car radio last Feb and the woman I spoke to assured me it was for two years. I received another renewal notice this Feb for the same radio. I contact the customer service department and they were rude. I emailed the CEO and he had one of his corporate advocates call. I advised her what happened last year and she said that she would have the call pulled. When she called me today, she said that it had been determined, per the notes, that the customer service advocate did their job to a tee. When I asked for a copy of the call, she advised me that I would need to obtain a subpoena to get a copy of the recording. We will not renew this subscription or the one in my car.

I got a few months free when I purchased a car and then bought a year subscription. Coming up on the end of my subscription I decided to not renew which required a cancellation. I first call in November 15, 2015 (deadline was Dec 31) in plenty of time as required. The attendant tried and tried to convince me to renew and I remained firm I wanted to cancel. I hung up thinking the subscription was indeed cancelled. Then in January 2016 I received a notice that I owed for my new year's subscription. Obviously it was never cancelled. I called on January 15 to again cancel. This time I was given a cancellation and confirmation numbers and was told I would receive an email confirming the cancellation and that all 'outstanding' fees were voided. They try to trick you up by getting you to say yes - and then they don't cancel the account. This is infuriating. I never received any documentation indicating the cancellation.

I've had Sirius since my purchase of a 2007 car. The service was automatic payment thru my credit card for the premium package. For the last 3 yrs, I had problems receiving "signal". I would have signal going to work and going home, no signal! The radio would flash "updating signal". I would call and Sirius would say, go out and turn the radio to Sirius mode. Well I can't! The radio flashes out of Sirius and back to FM. Then they say, "is it cloudy?" NO. "Is the car parked under trees?" No. "Then it must BE the radio is faulty." They would offer me deals on a new radio! I said NO.

My husband and I purchased a new car in 2007. It came with a free 3 month subscription to SiriusXM. After the 3 months, we decided to keep it for a while longer. It came to the point where we had to cancel. Not a problem so far. In 2011, we received in the mail an offer from SiriusXM, 5 months for $20. Not a bad deal right? We took the bait. A month into it we received a bill for $22. Um, what? So my husband called and canceled the service. All was good again, until 2013 when yet again we received another offer same as above. And again we fell for it, only this time they were a little smarter. They didn't send us anymore bills from this offer. You see where this is going?

So I was up for renewal and I wasn't about to pay the 200 bucks for the year for the premier package that I had. I only listened to FLY, anyway. So I looked through their website and found the cheapest package in their channel lineup that had that station. It was the basic plus package. I went ahead and purchased it online. When the radio refreshed I didn't have my station. I went back on their site and double checked the lineup. It was supposed to be there. I took a screen shot. I called them and told them the situation and the guy I spoke to was like "the problem is on our end and we will get you the channel. Call back if you don't have it in 24 hours."

Signed up for a 1-year subscription. Went to cancel after 6 months and they told me I would owe them money for a cancellation fee. Told them I wasn't willing to pay them more money to cancel the service. They told me the only way I could cancel without owing them more money is if I cancelled on the exact date 1 year after I ordered. Told them that wasn't acceptable and they said they would put me through to another department. The other department never answered the phone. Called again and got the same result. I complained to my credit card that I didn't want them to charge me and they said I couldn't do anything until they actually charged me for the next year's subscription. Waited for that to happen and then I disputed the charge. Got the charge removed and that was the end of it.

The initial calls/service is handled by some OUTSOURCED Indian from a mid-eastern company. 1st mistake in dealing with someone - Make sure they speak English! I called in and canceled my service due to selling my Sirius equipped vehicle. I called in PRIOR to my billing, I thought all was fine after that. I was checking my cc statement today - $65 charge on it from SIRIUS. Big mistake - I will burn their name into the ground EVERY TIME someone brings them or satellite radio up to me now - either in person or on social media.

We used to have XM radio back in 2005. This was way before they merged with Sirius radio station. We had it in our car radio plus we had a portable radio. We were paying monthly like ten dollars or so. We called and canceled our subscription years ago. Or so I thought, as they never cancelled us and they have been charging us yearly on my credit card, however, I never noticed the yearly charge.

I called SiriusXM to cancel my radio before the billing period expired and I talked to David with a middle Eastern accent and he told me that if I cancelled my radio I would lose my navigation on my car. So rather than cancel and lose my navigation he offered me a special rate which I took because I didn't want to lose my navigation and the next day I called the Audi dealer and they told me that I would not lose my navigation if SiriusXM was discontinued. I felt lied to and maybe just because they're foreigners they don't understand, I will give them the benefit of the doubt but it wasn't right for them to mislead me.

I had a free trial with my new vehicle and liked it well enough and signed up for 6 months using an offer of $24.99. My trial did not expire for a few weeks so they did not charge my credit card right away. By the time they submitted the charge my number had been cancelled due to suspicious activity on the card. I got an email stating I needed to update the payment info, which I did the same day. When I tried to pay, the $24.99 offer was apparently no longer available and they wanted to charge me $30. I contacted customer service thinking they would honor our contract but was told I had to pay the higher amount. It's only $5 but I'm not going to do business with a company that doesn't honor its agreements.

I renewed my subscription on 12/18/15 at which time I paid $17.45. I later a payment of $12.52 was charged to my card which I knew nothing about. At the time of renewal I wasn't informed the payment would be charged to my card. Also why are we paying $2.00 for invoice fee yet Sirius XM does have the option to receive invoice via email or text? I will be paying monthly. So every month I will be charged $2.00 to receive a bill which will equal to $24.00 a year. The consumer should NOT have to pay since your company fail to provide other options to receive their bill. I do enjoy my satellite. However, this shouldn't be a way for the company to profit off the consumer. Thank you.

Just traded in my car that had a lifetime subscription to SiriusXM and was told that the lifetime subscription could not be transferred to my new vehicle. Spent about an hour on the phone with a man from the Philippines who first stated that it couldn't be transferred, then that a $75 transfer fee would apply and then it couldn't be done. The system would not allow him to transfer it. I've had a Sirius subscription since 2006, and have another subscription on another vehicle that I pay through the nose for. No loyal customer programs when you have a monopoly I guess. Wish I didn't like to keep up with national news and nfl so much, I'd kick them to the curb.

I have had SiriusXM radio for several of my vehicles. I have always enjoyed the perks of it. I would recommend it to anyone who spends a lot of their time in their vehicle; until my last subscription was up for renewal. SiriusXM attempted to charge my credit card without permission. Because it was a old card, it was denied. That night I received a call at 11:42 EST which I was dumbfounded with. What kind of business makes sales calls around midnight on a work night? After explaining to them that I wanted to speak to a manager pertaining to the time of day they are calling me they hung up on me. The problems only increased going forward. I was called several times that week, every time I explained that I was no longer interested in their service due to poor customer service.

They billed my credit card for auto-renewal a day before my subscription expired. Force to call to cancel. Did. Customer service said she could not cancel, transferred to someone else, waiting 30 minutes. Never received email saying subscription up. This is one of those deceitful practices used by some companies as trickery. Rather than allowing the customer to just renew, they make it really really difficult to cancel. I see many other complaints along the same line. The reason this company does this is to make it hard to cancel, not to provide continuing service. Someday it will catch up with them. Lots of new streaming services that can replace it.

We had called and canceled a car that was sold and they never had record of it but they did have a record of two vehicles that went on auto renewal for a 50% increase. I am so tired of companies not taking care of their customers. Unfortunately we will never sign up with Sirius again. It helps pass the time but streaming Pandora, radio and podcast will take the place of this unscrupulous company. What a shame! I was in the bag as long as they would have recognized my commitment to them and renewed me at a fair price. It's just slimy thing to do.

I signed up for a five month promo which was to include Sirius radio and internet access. When the internet access failed to work, I called in and was told that what I signed up for did not include the internet. However, for an additional charge, I was told I could have the internet access. So, when my five month subscription is up, I will be done with Sirius. Additionally, when I called in, I was advised that there was a 94 minute hold time! I elected to get called back when my appointed place was available and upon receiving the call back, I was disconnected. Had to go through this process several times before getting to talk to someone. All in all it was an all day event with this mess. STAY AWAY FROM THIS SERVICE AND COMPANY! I would not give them even 1 star if that option was available.

I would give less than 1 star if I could. I have spent about 3 hours (no exaggeration) on the phone with their customer service today trying to transfer a lifetime membership to my new vehicle. After one was done by my husband earlier, I was very clear about which one to transfer and that the one he had already transferred should be left alone.

I was auto-charged a renewal fee. I contacted the number listed on my Customer Account screen for cancellation. Cancelling took me over an hour, most of which time I was on hold. I suspect that Sirius does this intentionally to wear its customers down. Be prepared for a long wait if you want to cancel.

We've had Sirius, and SiriusXM, off and on for years, and we've enjoyed the music and talk shows it offers; it's nice for travelling, not having to search for a new station every few hundred miles. They have great introductory offers and, we've never had any trouble setting up, transferring between vehicles etc. However, cancelling the service is always a pain (depending on our moneys, we've had to cancel and re-subscribe several times). There is no way to cancel online (unlike other subscriptions like Netflix and Hulu). They make you call in, and it's a long wait. I could understand a long wait, if it were because of an under-staffed call center. But it's not.

They will not transfer a lifetime membership if you have an auto manufacturer-installed radio. This is unreasonable, since everyone changes car!!!

I really enjoy having the extra channels which is the only reason they are not getting 1 star. I recently saw an email saying that they could not process payment to renew my subscription because my credit card info is incorrect. The thing is, I renewed my car's Sirius XM in September. I called and it turns out they still had me paying for the radio in the truck I sold back in May 2014. When I was activating my current radio I told them that I sold my truck so I no longer need that subscription. Obviously somebody forgot to check the box to cancel the old one. The payments are made on my girlfriend's card so I never would have saw the charge and she probably assumed that was for my current vehicle. I called to get refunded and was forwarded to a supervisor. He said they have no record of my cancelling so they can't do anything. I explained that it's not my fault the person I talked to didn't keep record.

Been a subscriber for over 10 years. What started out costing about $12 a month now costs $15 for less programming (the all-access subscription is $20 a month). Once the Sirius app became available on smartphones, I found myself no longer using a Sirius-enabled radio, so I cancelled my radio. The online listening package has less programming, but they charge the same for it. I used to listen to Sirius almost all-day long with all the original talk-shows, but sadly Sirius got rid of a number of those shows.

In March 2007 I purchased an automobile equipped with the Sirius receiver. As the trial period time limit approached a boilerplate letter from Michael **, Vice President, Sirius Customer Care was received. A special offer was presented. Phone conversation was made to Sirius to take advantage of the offer. Sales agent, via telephone conversation, suggested we may want to consider a Lifetime Membership which included three transfers. The letter did not direct consumer to a Terms and conditions web page nor did sales agent recommend such a review.

I have a lifetime subscription to sirius since end of 2005. It includes Internet radio as well when I signed my contract. Problem started in 2012 when I stopped getting Internet radio. Customer service say they got it fixed and signed me up on a contract for radio without my knowledge. In 2015 my lifetime subscription was canceled by SiriusXM for non-payment. I have spent hours on phone several times to only get my radio put in demo mode and still no Internet radio. I was told in October to prove my lifetime subscription with esn # of radio. I provided information and asked for a copy of my contract and they send me to terms and service written in 2012 6 years after my sub started. I am still fighting with them today. Time to pay for a lawyer.

I own an aircraft and had one of the aviation weather plus regular radio packages for over 7 years. After changing equipment in my aircraft I wanted to keep just the regular radio package. I called the company about my account and after being on hold for over 20 minutes someone came on and said I had to be transferred. Well, another five minutes later another person came on spoke very poor English. I asked where he was located and he said the Philippines do I want to be transferred yet again. I said, “Yes.” The next person was somewhat helpful but I felt I was being rushed and just trying to get me off the phone. During that conversation, I asked to speak with someone else because the person could not answer to my satisfaction my question about the cost of just the radio service.

This is THE WORST COMPANY to do business with!! I ordered service with these people on 12-4-15 and have only had a nightmare of horrors! It was a hassle getting all of the channels as advertised, then once I tried to work with representative, he sold me another radio and it was the wrong order. They refused to correct it, charged me and said I could send it back once received. I call the next morning to cancel and they claimed it was too late to cancel order. I am very upset with their lack of professionalism and customer satisfaction. It is fraudulent to not cancel an order as requested and place the burden upon the customer to correct their mistakes. BUYERS BE AWARE OF THEIR SALES SCAMS. DO NOT DO BUSINESS WITH THIS COMPANY.

I purchased a used SUV and received a month free SiriusXM. After the subscription ran out, I was contacted to re-up SiriusXM on my wife's car. I said no. The salesperson asked if I had another vehicle and told them about my SUV. First said no, then they gave me 6 months for 25 dollars. I accepted and marked the end on calendar. When I called to cancel, they had my truck and radio and my credit card but not my name. I then found out that my credit card had been charged over $116 dollars on 2 charges, but could not tell me why on that call, and the money would not be refunded to my card.

The concept of satellite radio is great, this company is the worst to deal with. I hate auto rebilling from any company with Sirius. It is transfer from one agent after another and no one wants to really help you. The cost of the service is outrageous for what little you get, but the cost does go down each time they try and get you to sign up. Beware, once they get your card, of what your bills will look like.

Prepaid by check for 2 cars for 6 months. Made sure they could not renew the radio as I paid by check. Have called, sent emails and argued with them many times. I DID NOT WANT TO RENEW, AND PAID BY A CHECK JUST TO MAKE SURE! Now I am in a COLLECTION AGENCY. REALLY? You all can rot. I will have my lawyer take care of it. Hundreds and thousands of complaints by this company. WTH? When is this going to be stopped?

I tried to cancel and activate an account for a friend. Was transferred 6 times to which one was disconnected. Only spoke with 2 people that could speak English and only one person that was nice. Each time I was transferred I had to repeat all our information only to find out they couldn't help us. Finally, I was able to cancel service and not activate the new vehicle. This phone call took over 35 minutes. Very unhappy!

I called Sirius January 2015 to cancel my service for the 2nd time. I noticed I was billed without my authorization. My service has been disconnected since last January. I noticed a charge to my bank account, 12/2/15, for $136.61. I called Sirius to ask why I was being charged and was told it was a automatic renewal charge. I asked why since it's been cancelled since last January but I was told I did not get a confirmation number and our call was disconnected but they could see my notes that I called to cancel. I then found out I was also charged July 2015. I requested a full refund since I called to cancel and had not had service but was told I could not get a refund of the new charge.

I quote, "Our records show that you may be listening to SiriusXM using a aftermarket radio that you purchased from a retailer that is also capable of receiving SiriusXM backseat TV service. Backseat TV radios are being decommissioned as of Dec 31, 2015 & your radio will no longer be capable of receiving a satellite signal." It goes on & on & they want me to buy a new receiver from them. This is what happens w/a monopoly when our government let them consolidate into one company. Please help me.

There's not enough space to go into all the details of the miserable experience with Sirius Radio, but in a nutshell, this business (and I use the term lightly) charged my credit card and applied the payment to another account. After speaking to no less than 5 supervisors over a one month period I was informed I needed to contact my credit card fraud division to handle THEIR mistake. When I refused to because of their error I was lied to on several occasions and ultimately not reimbursed for their mistake. At every turn I've been frustrated with the only response from them being "we're sorry." They should be prosecuted and closed down. My lawyer will take it from here. NEVER USE Sirius Radio!!!

I authorized one-year Sirius service following my complimentary trial. Following the one year period, I no longer had service. Over a year later, Sirius wrote me saying an error had occurred and I now was to receive a free year. I checked all our vehicles and did not note any free service. Many months later I received a letter from Sirius saying I had an account balance. Sure enough, they had reinstated the service on one vehicle.

Received a letter in the mail that our account had been "renewed". We made no such authorization. The bottom of the letter stated "A balance will continue to accrue on your account reflecting each day of used service until our system deactivates your radio, or until you call to cancel." We called and were told, "Oh, I see there is no authorization on file". Extremely poor business practice. And they lost yet another customer.

I purchase an Hyundai Elantra in August 2015 and it came with 3 months SiriusXM. About 2 weeks after I owned the car a Sirius representative called me and discussed with me that the 3 month free subscription would be ending December 1. She went over several promotional offers. She offered me the same package I had with the initial purchase of my car, which would be 5 months at $30 including taxes and fees. Today is December 1 and I discover my Sirius isn't working. When I called they passed me from one person to another. And bottom line is they aren't willing to honor their offer but now tell me the only thing they can offer me is 6 months for $50 plus taxes and fees. Great company for bait and switch. I don't think I am ever going to subscribe to Sirius.

I switched radios (since I got a car with a radio built in). I called and wanted to put this radio on the account with my husband's and get rid of my old portable in the old car. They told me that they could not do it. They told me that I had to close the old account and open a new one. The computer would not do it so we had to even change the way my name was on the account. They issued a refund after several months of certified letters for the balance on the old account. I started a new account with the new name and put both my husband's and my radio on it with the same billing cycle for a 3 year subscription. I paid for 3 years in full.

I purchased a lifetime subscription through Sirius back in 2007 when I bought a vehicle. My agreement with them at that time was that I could transfer the subscription to another vehicle an unlimited number of times for $75 each time. I transferred the subscription to a new vehicle in 2011 for $75 with no problems at all. I bought another vehicle in 2013, but didn't transfer the subscription because there was a one year trial period with that new vehicle. I traded that vehicle in a year later, and once again had a year trial period, so didn't transfer my lifetime subscription.

I accepted the free Sirius XM Radio trial when I purchased our new used car. I had no intentions on keeping it based on the yearly cost after the initial free trial was over. When My free trial was up, I called to cancel my account. Right away I was repeatedly asked to continue my discounted six month offer. I repeatedly refused to the point of me getting angry, explaining I was an adult capable of making my own choices and I didn't want any continued service. They were relentless. I was on the phone for 15 minutes. I also was put on hold. So their computer was updating and she supposedly needed her manager to reboot her computer. It seemed suspicious. I think I will be taking the time to make many complaints and warn others since I feel like they were scamming or at least wasting my time being on hold and intrusively questioned and solicited.

I am seriously wondering if the customer service people at Sirius Radio just throw a dart at the wall to quote a price. Within a span of 3 weeks I was given 5 different prices. Starting at $191 to $113 to $124 to $134 to $129. Each time it was "oh that was an old promotion". So long guys... I don't need you.

Sirius XM - Excellent product. I can not complain about the quality of radio. Service stinks! I am a Vice President for a Distribution company who provides service day in and day out to our valuable customers. Customers are VALUABLE and you do NOT want to lose a customer. For that reason, it pains me of my experience with Sirius XM. I have been a customer for 9 years - 2 vehicles. I have paid on an annual plan (meaning that I renew every year once I get a bill). Never late, in excellent standing.

In 2012 I purchased a new car with six months of Sirius service included. At the end of the six months I agreed to renew for one year and cancelled at the end of the year. Two years went by with no service, then I saw my Amex bill get hit for $230 by Sirius. I immediately contacted Amex and they contested the charge. Much later Sirius send Amex a contract and a letter to me, neither of which I ever received, stating that I had given them my credit card number and authorized them to automatically charge my card for the service. I realized then that what I thought as a customer was absolutely meaningless to these con artists.

Two stars because I had the service from 2006-2015 and up to 2013, used it daily. Know the comments about "bait and switch" pricing are accurate, so check your credit card statements every month to verify you are paying for the service you agreed to. Errored charges that go unreported are not their fault. Be firm as you have to with the rep to accomplish your goal (e.g. cancellation, change in service offering). With any conversation you have with them, make sure you *always* get a confirmation number from the rep and demand it be emailed - although it probably will not be.

No issues with using the service. It worked pretty well in my car and I used it a lot for longer road trips. It does not work well in areas with mountains however. But that is not my issue. Be very careful with signing up for free trials, or 6 months for $5 a month. It is very hard to cancel your service. I’ve called 4 times now and their phones have disconnected all 4 times. I've used 2 different phones now just to ensure it was not my phone. It's disgusting to think you are a company doing SATELLITE radio, streaming over the INTERNET on phones and web browsers and apps and yet to cancel you need to navigate a website and find one number at the very bottom of one page in small print. And you must call to cancel. Get it together. You would've thought the millions you paid in the lawsuit would've made a difference. I guess it has not.

I have had XM Satellite radio since I bought my 2003 Chevy Suburban - XM Radio was brand new then. The prices have increased a little over the years - when I paid the bill in January the base price was $119 annual fee; when the music royalty fees etc. the total annual fee was $147.00 Last week I traded in the 12 year old Suburban for a Ford F150 crew cab truck. I called XM at that time and the customer service person was excellent - she got everything transferred and done in 20 minutes.

I signed up after a trial on a new car. I just did the basic, called the Select. However, there are two different Selects - an XM and a Sirius version. When you go onto the website, the XM version isn't listed and so you think, because the company is Sirius XM, that the Sirius Select package is what you'll be getting. WRONG - it is the same advertised price but has different channels. And I can't switch into my preferred one (Sirius Select). To do that, I have to upgrade to the all XM access package. And to top it all off, I used the online chat and the people couldn't help me understand the problem and were so rude as to hang up on me. Got back online and complained but the supposed 'manager' only said, "I am sorry to hear that." I won't be renewing my subscription!

Pay 2.00 less than full internet service but unable to get without radio package. No NFL limited NBA and NHL need to update to let online customers get full service.

I don't have satellite radio but I do have SiriusXM NavTraffic for my Audi navigation system. When I first signed up, it was $8-9 per year. Now, 4 years later, it is $98 for two years. On top of that, if you look at the SiriusXM website, they list $4/month so it should only be $96 for two years (at the most). On top of that, they apparently had an old card on file and charged me a little over $4 for service since the start of this month *BUT* my expiration date for service is still 2017-10-31 so they are effectively double-charging me $4 for the 15 days of service (not enough for me to fight it but something they should definitely not be doing). I'm so glad Audi has switched their nav system in newer cars to not use SiriusXM NavTraffic (and, if I get a different brand, I'll make sure to check that).

I had their service and at the end of the promotion rate. They told us they would notify us if we wanted to extend their service or not. No one had the gall to notify us, but they did keep charging my credit card at a ridiculous rate. Once I found out they was doing that I called them and asked why no one notified us of this. Their explanation was we were to call them when it was over. That is nice, but we didn't know it was over and thank you for not let us know it was over. Good business practice SirusXM for you, but stick it to the customer. I would suggest if you are going to give them your credit card for billing change the card after you have given it to them. Otherwise, they will keep charging your credit card.

I have SONOS in my home and frequently, Sirius radio crashes. I pay for Sirius in my: home; 2 cars; and Internet. The service is OUTRAGEOUSLY expensive and is unreliable. I should not have to listen to "silence" because Sirius crashes. AND it is not the SONOS product because I can get FM stations loud and clear. DISGUSTED!!! Looking to cancel Sirius... useless!

In September 2013 we got a new VW Passat. It came with 3 months of service. After the 3 months we renewed the service. I noticed too many charges from SiriusXM but never made the time to investigate until after I canc9eled the service on 7/30/2015 and on September credit card statement for my surprise it was a charge for $54.80 from SiriusXM. When I called them I talked to Miguel ** and he said I owe nothing. He then said, "Give me your credit card number to find the charges and the account number." That's when he said, "That charge is for your GMC Sierra." I said, "That is not possible that car belongs to my son and it doesn't have the XM Radio since 2010 and I didn't authorize to add it to my account" and he said, "It's not on the same account. It's a totally different account." He said, "We are going to cancel that account and refund you $30.71."

11/2/2015 I called to cancel my account. Waited on the phone 20 minutes before a lady that didn't speak a lick of English got on the line couldn't pull up my account. After repeating myself 5 times she finally was able to view my account. I called to cancel due to being laid off and she was not wanting to cancel my service. She wanted to keep offering me packages then hung up on me. I called back, waited another 20 min to get a guy that didn't speak a lick of English. He said he was transferring to the billing department and I waited on hold for billing for an additional 30 minutes if not longer. This is ridiculous. Horrible service. I will never call and subscribe to any services again. Over an hour later I have now been able to cancel my service with a person that spoke English.

I've had Sirius XM since I bought my car back in 2012. I have always had billing issues with them. Every time they run my card, there is absolutely no notification of any kind. With recently losing my job and having to pay my college tuition, they have ran my card once again without informing me. When I called to temporarily cancel my subscription, I was hung up on twice and put back to the main menu once. Not just that, since the charge cleared today, they will not refund me the full amount or cancel my subscription. This is the worse customer service and company I have ever had to deal with. Absolutely ridiculous!

Sirius discontinued my original plan and automatically placed me on their most expensive plan. No notification or authorization was given.

I am located in Canada. I like my satellite radio. Upon a friend's influence, I wanted to add Howard Stern to my lineup. I looked at the plans and wanted to select the $19.99/month plan which included Howard Stern and internet radio (I love the Sirius app). As I was already paying $21.98/month (after tax), I thought a mistake had been made as I used to have Howard Stern.

I signed up for a promotional rate of $99 which included 140 channels including Howard Stern and internet streaming services. When I received my confirmation it had an internet sign on. Of course now Sirius is claiming that internet access was not part of my package. When I called customer service and asked them to send me the hyperlink of the package they could not find it. They ripped me off for another $20.00 This is not how a publicly traded company behaves.

I purchased a pre-owned Kia Optima which came with 3 free months of XM radio. Upon receiving the paperwork to activate it, I was told it had already been activated and I would get roughly 2 months of the free service. This was the "first" disappointment. I then activated my boyfriend's XM trial on his radio, and he was given the full 3 months. "Second" disappointment. I then just now tried to reactivate my trial with an email offer I received for $19.99 for 5 months, and the customer support would not research my account, and kept trying to apply the purchase to my boyfriend's radio which I told them 3 times was NOT my radio. When paying for what is considered a luxury purchase, you think they'd have decent people to deal with. Considering they call my phone at least twice a day, it would seem obvious that they have my contact and account details.

I've been a longtime XM subscriber and like the radio service. The problem is the extreme incompetence of the customer service representatives. Most recently I transferred radio service due to a car trade. When the signal was not registered on the new radio a return call the next day suggested that the credit card I used was not charged, so we needed to set up the account again. Being concerned about being double billed I was assured/guaranteed that wouldn't occur. Of course, I was doubled billed and a subsequent call resulted in another thirty minutes on the phone with the staff not understanding the problem, seemingly doubting my authenticity, and essentially placing the problem in my court for resolution.

I received a promotion in the mail from Mazda for 4 months free trial of SiriusXM Satellite Radio. I called the 800 number, all lines are busy, wait time is approximately 3 minutes, then enter "1" to have a customer service member call you back so you will not lose your place. 20 minutes later, no call. So I called again. CS rep did not understand my answers. I stated that I had just received a promotion in the mail and three separate times she repeated back that I had received an email.

In July my radios were turned off. At the end of August, SiriusXM decided to charge my expired credit card and turned radios on. I called them several times to cancel, question them and get a refund. I called several times and when the customer rep. heard what I wanted they left me on hold indefinitely. Finally, I contacted my credit card co and was issued credit. SIRIUSXM then decided to charge my credit card monthly for one radio that is in my son's car in another state. I called my credit card co and we conference called SIRIUSXM. We got the runaround for 20 minutes and when the manager got on the phone she just hung up on us. Now the credit card co is disputing the charges because SiriusXM does not want to handle or respond to their deceptive, fraudulent practices.

This is the third time this has happened. Charging my bank account for 5 months of service after I have canceled. Bank says to call SiriusXM, SiriusXM says they did not, bank says they did. I am in hell. Will never buy another XM service due to this issue.

They auto-renewed my service and charged my credit card $259 for service that cost me $99 last year!!!! I call and get put on hold and hung up on. I get a live chat online where the guy I got tells me he can't help me and he will get a supervisor, but just leaves the chat and never comes back. I then call back again where the very difficult to understand female on the phone tries every snake oil salesman trick in the book to get me to not cancel. Her final offer (and she made FOUR offers that I had to decline each time before she would actually cancel my service) was three months for $24.99, and she said she would issue a refund to my card of $209. That means $50 of charges would have stayed on my card, not $24.99. I will never give them my business again.

OUR Renewal was coming up and never got a notice of any kind and my husband tells me he got a 2nd notice about auto renewal. When I called to set this up I cleanly stated that I didn't want auto renewal, I just wanted to pay for the year!!! I have no clue how this company can get away with doing this to people. What a joke. PLEASE BEWARE OF THIS COMPANY!!

Every year I have to call and ask for a reduced rate to be comparable to the rates I have received for 8+ years on 3 radios. I have to threaten to end my subscription every year. Some years I am hung up on, some years I cancel, most times with no less than 45 minutes wasted I get the similar rate I had the prior year with all my channels. I am not sure about what competition there is with this company, but bring it on and bring Doctor radio with you and I am there. The customer service bites. How many people really pay full price? Is it worth busting loyal customers' **?

After receiving a notice to upgrade the software on our home SiriusXM radio, I followed the instructions as written. After specifically following directions several times, the message "Stream closed" kept appearing. Frustrated, I called SiriusXM and first had to wait a good while to get connected to someone. She was of no help and transferred me to the technical department. After several attempts with the technician, I was finally able to connect because, unbeknown to me, I needed the wifi code and its password as well as the SiriusXM user name and its password.

Had a subscription for less than 12 hours today. Husband never got the XM radio to work with the radio in his truck. Called to cancel and was given a hard time (Offered streaming service and a radio guaranteed to work with his truck... How do they know what kind of truck he has?) and they were going to charge me for the entire month of October until I threw a fit. They did keep the $15.00 activation fee, since nothing was ever activated. Pretty easy money for them. I would never recommend using them, nor will I ever again.

I recently got a notice that the price for my SiriusXM account was being doubled for the same level of service. I called them and after I was finally able to reach a manager, I was told that I was given a "special price" previously and there was nothing he could do. After a half hour of arguing he gave me his "best price" which was still higher than previously. I feel as a consumer, I was being manipulated and am beholden to their monopolistic pricing practices. What disturbs me as well, is that I have been a loyal customer for nearly 9 years. There should be some competition in the marketplace, so that this price gouging can stop.

I did a live chat to discuss high charges I was being billed. After a lengthy chat of the lady talking in circles avoiding my questions, she finally said I was being charged 155 yearly. After I did the math back to her and showed where my bills came to over 520 yearly, she said "yes that's correct." I told her she just told me 155 yr and she disconnected the chat. I did screenshots of the chat as proof. I just called to cancel services and after a difficult lengthy time on call, was also hung up on, called again and finally got a confirmation of cancellation. I will be watching my card to make sure there are no other charges! Very deceptive with billing, auto renewal, and promos. In addition, horrible customer service. I have emailed copies of my chat log to Sirius.

Bought two (2) new Ford vehicles at beginning of 2015. Both came with a free, one month trial for SiriusXM satellite radio. Personally, I'd never pay $20 - $50 per month to listen to the radio... there's nothing that SiriusXM offers that is worth that much. So, never activated the service in either car. As soon as the one month trial period ended, started getting emails (easy to block) and telephone calls (mobile and home phone) from SiriusXM about subscribing to their service. They were politely told (on at least 4 occasions) that we were NOT interested. But that did not stop the calls... they kept coming, easily once a day, often 2-4 times a day. They were told to STOP calling - even told that I would initiate legal action if they persisted. Still hasn't stopped them. Tried blocking their phone number... they just call with using a different number.

When I signed up for this service, I told them I wanted to be invoiced as I did not want recurring billing on a credit card. Today is September 24th and I just received a billing notice for 206.35, DUE ON SEPTEMBER 13! I called customer service rep. they told me they are a "recurring billing company" and there are no other options. When I asked to have the service shut off, he asked for the reason. When I told him I did not like their billing practices, he hung up on me. I made a total of 4 calls, each person hung up on me when I provided them with a reason of my cancellation AND when I refused their "special deal of the day". On my 5th call, I learned that the second person I spoke to today had shut off my service. I was able to get a confirmation number for this transaction. # **.

I told Sirius Radio I did not want their services. I was then billed 80 bucks on my card. I called them and was told they would send a paper bill and wouldn't use automatic billing to my card. When asked to send me confirmation of this I got an utterly useless reply that they had recorded my transaction. I asked them to send me an account of exactly what was done for my file. They will not send any confirmation that will tie them down to not renewing or using my credit card again. Need help.

SiriusXM customer service use the nastiest tricks to make you renew your service. They send you the renewal notice very late. Then when you call to cancel, they tell you that you already owe them $30-$40 days since you have been using their service past your last day of service. Then they offer to cancel this charge if you renew your service. I had to beg them to cancel my account. 2 times the phone was hanged up from their site after my request for cancellation!!! Do not fall in their tricks!!!

So my subscription was supposed to go out in August, I let it expire, and they keep calling me. I call to figure out what's going on, and they inform me they auto renewed and I owed them 294 dollars. I inform them I never requested another year and signed no contract agreeing to it. They argued with me for 15 minutes trying to sell me the stupid service, then finally transferred me. The transferred department hung up on me after 17 minutes of being on hold! I called back, get through the process again, and now they have the audacity of charging me 31 dollars for a "renewal" I never asked for. I said I was charging them a counter time wasting fee of 100 dollars but I am willing to settle for 0 if they deny the 31 buck charge. They hung up. SiriusXM is a bad company, avoid at all cost.

I don't ever take the time and effort to do a review. However my experience with XM radio customer service has been absolutely terrible. It would take a book to write out the details. It's no wonder this company is losing subscribers. I would be curious to know why the company doesn't listen to their customers. I'm sure they would be a much more profitable company. So sad.

Sirius has unfair and deceptive practices in its pricing. I signed up for a years for $360. This year they are charging me $460 for another two year. Sirius advertises that you "save money" on the two year plan. This is not true. CS claims the charge was because of "a rate increase". This is ridiculous - and the monthly fee $15 a month is less than what it is charging me on a two year contract that is supposed to be saving me money. I don't blame the CS agents - they are polite - but they are clearly in India, reading from a script, and cannot solve the real problems. I am going to report Sirius to the FCC and the FTC.

You took away the one channel that I listened to 70% of the time. Escape on 69. I prefer to listen to instrumental. Now I get is singers and they all sound pretty much the same. I might as well listen to FM radio. Bring back what we like or why should we bother?

I have tried two days already to continue to hold for more than hour but nobody answers for helping to cancel my service. Please help!!!

When I first got my new car with Sirius Radio, I was offered the opportunity to pay three years in advance for 110 per year, with a similar offer for traffic service. I called (actually I responded to THEIR call) and was told there was a less expensive option, and that the price would be the same for the following 3 years regardless. Well, that was LAST year. Now I've received my renewal notice and the prices of both my Radio and my Traffic have increased 75%. I called and asked about prepayment options for multiple years, and about my prior promise. Nothing was available. To make matters more ridiculous, when I called and cancelled the service, they indicated that they would now be generating paper statements and that this would increase my costs by $2.00 per statement. This is classic bait and switch and poor customer management. They have lost me as a customer.

I went through about a half hour of them trying to sell me a subscription. I have the right to cancel my subscription and they nearly refused this. When I finally got them to just cancel it, the woman on the phone became very annoyed and hung up on me! How am I supposed to know if this was even cancelled? Now I have to call back and go through this mess again.

I called to activate my new car after the free trial expired from the dealership. The Sirius XM representative told me it would be $99. When we got to the end of the sign up routine, they said it would include "state tax and fees", for a total of $112.76. When I asked what the fees were they said "music Royalty fees". When I asked how much that was they said “$13.76". My response was “You said there was State Tax involved." They then said, "Oh, your state doesn't charge taxes". This sounds like a scam. I checked on-line and saw Sirius XM Radio has a reputation for deception. Maybe they need to split up to avoid the monopoly XM + Sirius or fined again for misleading business practices!

I have had the same subscription since 2006. I have had 3 vehicles in this time. My renewal isn't up until 1/1/2016. Today my radio was disconnected and I had to refresh the radio, I lost stations that I have been getting all along. Upon speaking to a representative, they said the radio in my truck is a XM radio, not a Sirius radio and that I was not entitled to the stations without paying for ALL ACCESS programming???

SiriusXM Radio sent me a bill for a renewal. It stated $99 for one year. I sent in my check and it cleared the bank. I thought all was fine. Service had been terrible but I did it anyway. Got a call 8/21 asking to renew. Told them they had cashed my check. Eventually found my money and my account. Said it would be $13 more even though I have letter showing $99. Is this a scam?

Tried to activate a three-month trial for my new car. They sent a letter saying I was eligible. I spent five hrs on a precious Saturday trying to get thru the maze of set up. It is not intuitive at all. Three times leaving a call back # for the listening car service they offer two separate Live chats, which included uploads of the live chats, have resulted in one more missed window for the call back, "Your call will be responded to in... 27 minutes." Don't believe it! I am glad I have not provided any credit card info for this "trial service." If they can't get this right upfront heaven help them. I will stick with PANDORA.

Sirius XM has been removing unique channels from the satellite and putting them on ONLINE only. Two examples are Classical Pops and Escape. When they do this they are so greedy that they charge four dollars extra for their app and you have to pay for your own data. Also an Internet only subscription costs 15 dollars a month, which is ridiculous. Also their customer service is mute to complaints regardless of how many they get.

I cancelled their service and they continued to charge me for a year until I caught the charges on my bank account and called them. They refunded me for 3 months and referred my case to another department. It's been 2 months and I haven't heard back from them about getting my money back.

I was unaware of having XM services, therefore, did not access the service after buying my new Cadillac. It was not until Sirius made 3, yes 3, withdrawals from my account totaling 220.00 since January (it's August) did it get my attention. I called, the wait would be 97 minutes, I left a callback. When I received it, I explained and the rep told me she would have to transfer me to cancellations. I was on hold for 45 minutes, I was then informed I was transferred to the wrong department. I was then transferred again. On hold for nearly 30 more minutes. A rep answered, I explained again, 3rd time, no was disconnected on Sirius end. Of course the rep has my contact info, phone number, address and BANK information, but can't seem to call me back. I called back, on hold 23 minutes and now… waiting for their automated call to return my call. Wow! I will cancel this service if it is the last thing I do on this Earth!

Radio stopped working in car. We have multiple accounts and wanted 1 to cancel. Asked to cancel and they want to argue. Every time we have called it is a struggle for simple situations. They have over billed us and refused to credit it without a hassle. We were told it would be invoice only due to overcharge and then told it was already past due and even though radio doesn't work we would be charged. Poor company with non-native English customer service.

I choose to get Sirius radio cause I love listening to Latin music station Aguila and now they took it off. I don't understand why this is the station I listen to most. I'm very angry, I won't be renewing my radio cause of this. You should please your customers at all times. Please put this station back on.

I have had an account with XM radio even before they merged with Sirius. The quality of programming has decreased while the cost has gone through the roof. I used to own 4 radios but now have only 2 because of the increases over the past few years. Last night, my easy listening station was replaced at midnight with a Latin station! I received no warning, just woke up to this annoying sound. The classical stations have dwindled 1, plus opera, which I cannot stand. There are no easy listening instrumental stations -- just a couple of jazz stations. Everything else is rock, country, or Christian, and of course, news and sports.

You can very easily activate or extend your subscription online or through your radio but to cancel your subscription, you have to CALL Sirius, get transferred to several people and go through at least 15 minutes of talking before you can get your subscription cancelled. They try to talk you into keeping your subscription even if you're selling your vehicle. This was my second call to Sirius to accomplish this task. The first guy hung up on me because I was irritated that I had to speak with three different people, tell them all my name, phone #, and address, to get to the cancellation team. When I finally got there, he hung up on me. The Better Business Bureau should be looking into their practices and making it much easier to cancel one's subscription. I will not ever use Sirius again because of these tactics.

The "classic" rock stations rarely play Santana, old Stones, etc. There's only ONE Blues station. There's only ONE classic Jazz station. There ONE classic R&B. There's a lot of ADS! I'm tired of clicking to hear a good song.

For the past twenty years I have been a Sirius client through Mercedes. Over the years I have watched their classical selections dwindle while they have added sport stations and 40s music. When I have tried to change my profile, I have been told that I can only listen to my preferred stations on-line. Clearly if they offer these stations online, how difficult can it be to offer them again as part of the regular program. I just see this company, which once represented quality, as going the way towards mediocrity.

I became a customer of SiriusXM when I purchased a Nissan Altima in 2010, and added service in a KIA Sorento in 2013. At about 1-2 year intervals they have replaced their original music offerings with increased numbers of rock channels, reducing their offerings of good music. Complaints about these changes have yielded no results, and effective August 13, 2015 they are moving one of the last listenable channels to online only, which will render it unusable when traveling. Ability to readily access good music was of course the reason for subscribing to the service in the first place. Additionally, there have been several price increases during the time we have subscribed to the service.

Worse company ever! Haven't had service with them in 8 years. Yet, they keep calling from different numbers with your area code trying to trick you to thinking it's someone you know. And they send me so much mail. I don't even have that same car anymore! Then they say I have 3 accounts with them??? What? The people from their call center are outsourced from another country and you can't even understand them. Horrible service and company. They should go bankrupt soon...

So today I decided to review my bank statements. What do I find but charges to my account from them since November 2014. In Nov 2014 I purchased a new car and turned in my old car. The dealer assured me that the new car came with a one year free subscription. I immediately called Sirius to let them know that I had bought a new car and would need to access the free subscription asap. I'm pretty sure I told the agent that I turned in my old car for the new one so that I would no longer need to pay for Sirius until Dec 2015. She assured me that she would hand this. Well today on my statements since December 2014 I see that I have been paying 22.77 for 8 months for a total of 182.16. So I call CUSTOMER SERVICE. What a run around. Unbelievable run around for over 45 minutes. Sent to 3 customer service people of which NONE could provide any assistance.

One person tells you something and someone else tells you something totally different. You can call them 3 different times and get 3 different answers to the same question. I love the programs on the radio stations but not enough to go through these anymore.

My truck does not have a comparable radio. Please remove my name from your files. I cannot use your service. Solicitations are a pain in the back side and a waste of money on your part. Thank you for your help.

Had a simple problem setting up an account. Found Live Chat operators completely unhelpful - none seemed to even read the request I was making. Was told to call Customer Service, operator was very unhelpful, then told me she was looking something up and put me back in the queue - I waited on hold only to have a new operator pick up. Tried Live Chat again with the same results. I requested a supervisor who listened marginally better, but then again told me to call Customer Service. It ended up being laughable and a complete waste of time. $14.99 a month for a subscription. Just hope that you never have an issue that requires Customer Service attention! What a joke!

I call to complain about receiving my Sirius radio and they were nasty, asking me the same questions over and over, and transfer me for about 20 mins. The next person is the same then hang up because I ask for customer service directly. I've been dealing with this for the past week with their bad customer service.

We stop using Sirius after fulfilling our obligations. Once removed from the services they would still be charging our credit card even though we were not getting the service. We would call complaining and after long hard conversations they would stop billing us. However, a few months later they would start billing us again. A practice that apparently repeats itself. They even had a Sirius representative call our house asking if we want the service. We stated no. However, two weeks later they started billing us again and provided no service. Their business practices are questionable at best. They are not a company that you ever want to give your credit card too. Not sure why the regulators are allowing such practices to continue.

By paying an invoice, you agree to an automatic renewal. I figured this out after a few years of renewal notices AFTER the renewal started, followed by the endless phone call trying to cancel and then caving in to the deep discount. Then new credit card, new number, no automatic renewal. Received an invoice via mail. I called and asked for a SUBSCRIPTION CANCELLATION CONFIRMATION NUMBER and said they could MAIL me an invoice for the two weeks I owed and I would pay by CHECK. That's when I discovered the fine print... If I paid the $10 bucks, the cycle starts again. I asked a customer rep flat out several times, "So, I shouldn't pay this if I don't want an automatic renewal, right?" She finally said yes. I'm still recycling $10 invoices, though. NOTE: Never, ever give them a credit/debit card number.

I bought a new car in October 2014, and the free 3 month trial came with it. That trial expired 3 months later and I decided not to renew because I barely used it. For the next 3 months after I canceled, I got calls over and over from their retention staff. Each time I tell them I don't want it, but they keep trying to sell me their service. So far I've gone about 2 months call free, but I still continue to receive letters and emails begging me to come back. Because of this, and the overwhelming negative feedback here, I will never associate with SiriusXM again. I'm just happy they never had my debit card number!

Tried since 3-14 to get service cancelled. Finally had to change bank acct to get auto pay to stop. They claimed no record of cancellation, so no refund, of course. FURIOUS!! NEVER AGAIN!!

I am asking ConsumerAffairs to step in and change the way SiriusXM handles their customers and billing. They purposely keep billing even after the service is cancelled and the only way to describe the customer service representatives and management is felonious, devious and misleading. They are pushy to the point of annoyance and my gut tells me not to trust them with my credit card information. 1 month after giving them my card, my information was sold to another country and my card was being used in China due to fraudulent activity. I'm not openly saying it was the CSR at XM but based on their lack of business acumen, I'm suspicious. Step in ConsumerAffairs!!!

In January I received a call to contact Sirius XM about my trial membership. I was told that they attempted to renew my account but the card was invalid (got a new debit card). I told the sales person I had no interest in renewing. She told me I owed about $6 for the days it went over. I gave her my debit to pay the difference. She transferred me to the cancellation department. Now on July 18th I notice a $102.44 charge on my checking account. I called and find out this is the second time they have charged me $102.44. The salesperson told me that the call in January was transferred to accounts cancel but no record of it being cancelled. They did refund my account (watching for the refund to officially hit), but there is shady dealings going on in this company.

On January 13, 2015 I received a subscription offer from SiriusXM about getting six months of service for $30. I ok it. And everything was good for the sixth month. Until I tried to renew another contract. After going online looking up my account which is ** and my radio ID is **, I noticed that I had been charged a hundred and two dollars and 44 cents on my account. I call and ask why. All I got was "we want you to read new a new contract" and you have a credit of 80 some dollars to my check account.

I called Sirius Radio in January 2015 to cancel my service because I no longer travel and no longer wanted it or auto renewal. I let the representative talk me into a 5 month reduced charge with no auto renewal and my credit card was taken off file. On vacation in June and out of town family here thru mid-July has kept me from mail and email that was not important. Imagine my surprise when on July 4th when I found an email from Sirius Radio stating I was accruing a balance. I immediately replied to cancel my service, I did not have auto renewal.

I am a SiriusXM customer and I bought a second car and wanted to add XM to the 2nd car. I received a deal on the original one when I ordered, and they want to charge me almost DOUBLE to add it to the 2nd car! I just can't believe it! I understand I got a deal with the first car, but it defeats the whole purpose to pay double for the 2nd! I'm stunned! I paid $103 for the first car and can't believe they would rather have $0 dollars than an extra $103! Wow. I guess business is great. They can screw who they want. I went from bragging about how much I love XM to friends to spreading anger about it now. I DO NOT UNDERSTAND WHY I CAN'T GET THE SAME FOR MY 2ND CAR!

The website price is NEVER accurate. What you try to buy is always a different price in your cart. Operators are rude and don't know their job. I wish I'd get a straight answer from someone as to what the price really is. I already have service in my car, wanted to add my husband's. The website says I should pay 153.89, the cart shows 199.99 and the customer service says it's 164.89. SO WHAT IS IT??? I wish there was another option. I hate them as much as I hate Comcast.

Received a bill. Paid it two months ago. Received another bill with $27 charge for "fees." Called customer service four times now. Have been on hold about an hour now. They need some competition. Anybody with better service can totally replace Sirius. We also signed up with the promise of no commercials but is no longer the case. Somebody PLEASE start a class action lawsuit against them for illegal double billing.

My vehicle was provided 1 year subscription for SiriusXM radio. In my 2nd yr I chose to consider the service continuing as the price offered was reasonable (under 50 dollars). The following year doubled so wanted to cancel. Pushed me to keep it and even though canceled I continue to receive bills in the mail.

Abusive marketing calls every day. This corporation hires criminals who attempt you to contract with you then and then change the contract after you have given them your credit/debit card. AFTER you have given them the vital information, they will tell you the terms of the contract, which turn out to be nefarious, malfeasant and felonious. I will be initiating a lawsuit shortly, maybe class action, because all my friends receive similar horrid treatment.

My satellite radio stopped working both in my home and in my car. It indicated a 'no signal' message. Through their website I attempted send a refresh signal to the radio several times, but still no signal. I double-checked all wiring connections and they were fine. I test the radio several times by turning it off, waiting 10 seconds and turning it back on. I re-positioned the antenna and still no signal. I tried a backup satellite radio that had never been used and I had the exact same problem: no signal in the house or in the car.

This is not my first time speaking with their "Listener Care" people, and being told one thing and delivered something else. Today I called, wanting to know why my 12-month Online service was not activated any longer, after 3 months of it working. I was told I don't have Online in my plan and must pay extra. I explained that it was offered as an incentive when I signed up for XM in vehicle and it had been working. Why is it not working now? Then, the typical response, "the sales person must have given you the wrong information." I would call this a type of bait and switch, or in the least, you cannot trust SiriusXM people. It didn't matter what the facts are, Listener Care just repeated their illogical explanation.

Tried numerous times over 4 days to sign up. Car has XM as opposed to Sirius so that's an issue to start with. Finally after numerous attempts got a CSR and the best they could do is direct me to a link to subscribe for top tier programming. Very unsatisfied with experience. Website not user friendly.

I was unable to view online materials despite multiple subscriptions. My attempts to solve the problem were met with "sorry sir." I spent an entire day of my time dedicated to them on the phone. I was hung up on multiple times despite my willingness to wait. At no point did they offer me the opportunity for recourse. I would like to pursue recourse at this point. Do I have options? If so, please let me know...

SiriusXM censors all the hits music stations much worse than even FM in the mid day. They will not return a nicely worded email or help with any complaints. This service is not for music lovers and definitely not worth the price.

Many years ago I purchased a lifetime membership. I was told it was totally transferable between vehicles and that changing my lease every two years was no problem. Last time I changed they ripped me off for a $50 fee which was obnoxious if not perhaps illegal. This time the call manager in Orlando Florida simply said it could not be transferred and refused to let me speak to his superior. He actually said that all he could do was give me an address to write a letter. I have sold all my Sirius stock and will no longer in any way support this company that is ripping off the American public. If there is a class action lawsuit (which there should be) I will gladly support the effort. The company started with no commercials and now you have to listen to ** ads every 10 minutes. XM was a good company who merged with a very poor company Sirius. I hope they go out of business.

I signed up a new radio and paid the full year on 6/3/15. I received an automatic renewal notice stating that my credit card would be charged $204.88 on 08/16/2015. I called and they kept telling me I only had one radio. I had online only and added a radio, rep started yelling at me that they could not help me since I had no radio.

When Sirius and XM started, they advertised commercial free radio. And they were right. Then. Now their channels, at least the ones I listen to - are filled with commercials. They're pestering me now to renew, but I'm not going to spend good money to listen to commercials.

In three years my subscription doubled in price ($104.31 in 2012 and $206.88 in 2015). During this time the music and comedy offerings that I'm interested in have not expanded. It seems to me, though, that the number of advertising minutes per hour has increased significantly. Almost as bad, the ads are repetitive. In one evening commute I would hear the same sponsor messages over and over. Since Sirius is paid in advance, not in arrears for service used, I decided not to renew my service by paying my spring 2015 invoice. It was then that I started getting notices of late fees. I thought this was an honest mistake until I called Sirius to inquire about the notices. Nope. They will bill you and claim that you agreed to an automatically renewing service. While I don't doubt that Sirius NOW has automatically renewing accounts, I doubt that I ever agreed to such terms.

Signed up for basic music package for $120+ fees a year. Renewal was $421.65 and charged my cc card without notification to decline. Customer service reps are programmed to up-sell and makes it difficult to correct; easier to cancel, which I did. I'll take Pandora and CDs - they don't screw you.

I call XM Radio to renew my contract but the lady was so rude that I decided to end my contract. I don't have to deal with rude people and better yet I won't let them have my money. I had asked to speak with their supervisor and after a long wait the supervisor said hello and hang up the phone.

They pretend to talk like they're based in the US, almost overusing "ya" and "no worries." Fact is they're in the Philippines and they DO find your address (not from the dealer but from the DMV records they obtain so wherever your car registration goes, they'll send you several (I got 12 correspondences before signing up post free trial). I'm about up for renewal and tried to ensure my card wasn’t on file (changed cards anyway) but they lied *surprise* and stated that do not save anyone's credit card info. Guess they don't read these.

I bought a car recently and it included a SiriusXM radio subscription. SiriusXM sent correspondence to a relatives address concerning the account. Not sure where they got the address as it is not anywhere on any of the car contract paperwork. Called to inquire and they swear they don't have the address on file, but I hold in my hand a letter addressed to me at my parents address. It has my account number on it. Not even out of the trial period and Sirius XM is messing up. I want to know where they got the address. Have already followed up with the car company and all I got from them is they don't have any other address on file than mine. Gee both companies pleading the fifth. But I have the letter in hand as proof. I find this a breach in my privacy. Not likely to subscribe to Sirius at this point.

Your customer service team is horrid! I called to open an account & gave your rep my conditions: 1) My service would begin July 1, 2015 and end June 30, 2016; 2) I would agree to pay "x" $ for that service. He agreed not once but twice, then took my info. At the end, he changed those agreements. Then when he couldn't honor my terms he agreed to, he sent me to another rep who told me she couldn't help me either. I chatted with your service team (**) and ignored the conversation I had with the first Sirius rep I spoke with that agreed to my terms. Needless to say this has been a horrible start to a short relationship with your company. You guys don't honor your words!

I purchased a SiriusXM auto & home radio and installation package at Best Buy on 6/8/2015. I was informed by the sales staff and by a very detailed SiriusXM advertising brochure that the monthly subscription fee for the plans I was considering would be either $14.99 or $18.99 depending on the plan selected. I paid approximately $300 for the equipment and installation, and was told that I would select the subscription package and activate the equipment after it was installed and turned on, which was fine.

Channel 97 used to be the Blue Collar. I hate the fact that "Off The Cuff Radio Show" isn't on anymore, also "Chewing The Fat." I don't like the new channel. Way too much Larry T C Guy. Put Bill Engvall on more often. It's not worth paying for anymore.

After being a whole year without Sirius radio subscription, they went and renewed my subscription without consent and charged it to my credit card (early March 2015). First time I called, they convinced me to accept the subscription at less than 1/2 price. Credit card was never reimbursed, and radio did not work. Second call I asked to cancel the subscription, told there would be a fee for cancellation. A month later, still no refund. Called again, said someone forgot to check a box in the demand and that it would be a couple of days and there is no fee for cancellation when done within a prescribed period of time (which they could not tell me what that time was).

EXTREMELY unhappy with the service and I haven't even activated my radio! Have been on the phone with 3 different people, who had very thick and not very understandable accents, and all 3 gave me different pricing for the subscription I want. It just kept getting more expensive. Am I the only one who is having this issue? Is Sirius part of the whole Directv bait and switch? I am feeling ripped off for even buying the receiver unit. After trying to be polite as I can be, I get the feeling the company really doesn't care. My dilemma now is do I cut my loss on the cost of the unit and never deal with this company again or...?

I just got stiffed by these crooks after I tried to transfer my new car, something they did the first time. I did this in 2013. I was "sold" a Lifetime subscription to SiriusXM, back in 2009. I wasn't looking for the deal, and remember I was just calling to make a payment. Today, same scenario, except I was told that the plan didn't cover car maker installed sets, only portable units. So I reminded the idiot that I did it before and paid a $75 fee, that incidentally I was never advised when I asked back in 09. I was then informed "we did it as a courtesy" yet I wasn't told that at the time, of said "courtesy". I was reminded that I must have read the terms and conditions.. I guess over the phone... So now the lifetime plan with "3 free vehicle transfers" seems to only one and the not free at all.