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Sharp TVs Reviews

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Pros
  • Great picture quality
  • Reliable performance over years
  • User-friendly interface
  • Good value for money
Cons
  • Customer service can be unhelpful
  • Frequent issues with warranty claims
  • High repair costs

Sharp TVs Reviews

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    Page 3 Reviews 80 - 230

    Reviewed Sept. 4, 2018

    I had bought my 60 inch Sharp TV in 2014 and the screen at the end of 2017 was distorting and I was resetting the TV and still couldn’t watch TV it would work then it would distort. So 2018 it became unbearable and I kept calling my cable company and they said it was the HDMI and I bought a new one. So the cable guy came to house told me the TV was shot. I contacted Sharp since I had it out for the trash it got even more damaged getting it outside sharp said nothing they can do. Don’t buy a Sharp TV it didn’t even last a full 4 years. You get what you pay for I am out $748. Lesson learned.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    I bought Sharp TV 55 inch. The day one it has always loading issues and sometimes more windows blow on the TV. It runs for some time and starts loading and it struck over there. we need to switch off from the wall and wait some time and then re start it then it runs for some time about 40 minutes and again starts loading and struck. called customer care around 70 times but no response. they say escalated to higher team and will call in 24 hours and never calls. tired of this things.

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    Reviewed Aug. 15, 2018

    Bought a "65" inch Smart TV made by Sharp on Nov. 26, 2017. On August 10 or 11,2018 I contacted Sharp about the TV. I first talked to someone at Walmart about the TV, & they told that their warranty was only good for 90 days & that Sharp had a (1) year warranty on the TV. So, I proceeded to contact them concerning this matter.

    First, let me explain what was going on with the TV. Just watching then all of a sudden there were a big black spot that was in the middle of the TV & all that you could see was the sides of what was playing then we cut it off, then turned it back on it had stripes or lines in the TV and it had like a disfigured crack where it looked like something was going on internal. By this time contacted Sharp & they asked for pictures in which I sent & they proceeded to tell me that it had physical damage. What are you talking about? Physical how? We're watching TV & this happens. So, Sharp is not honoring the manufacturer warranty & I am out of a lot of money for buying this worthless piece of TV. To anyone who values your dollar do not buy a Sharp, Hisense or Aquos TV because it is not worth it. The warranty from them is not honored & from wherever or whomever you buy your TV from it is only warranted for 90 days. I thank you for your time.

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    Staff

    Reviewed July 23, 2018

    Sharp and clear picture. The picture on this 60” big screen is phenomenal. Everyone comes over for NFL season! This TV is going on 6 years old with zero issues. It's user friendly too.

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    Reviewed July 13, 2018

    DO NOT BUY Sharp. I bought a high-end 70" Sharp Aquos for $$$. It had moderate use for 4 years, and then failed, power down, just as the 4 year Best Buy warranty ran out. Had to get it looked at by a TV repair company who told me the replacement grid for the LEDs would be at least $1,000. Not good enough. Reviews online say this is known issue, (in addition to the power board, a less expensive fix). I hear Hisense now own Sharp in the US. Unscrupulous practices trading of the previously good Sharp branding. Avoid at all costs.

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    Reviewed July 11, 2018

    I bought a 60 inch Sharp Aquos in 2012. It was fine until yesterday. I was watching TV then all of sudden I heard a pop and seen a spark fall from the bottom of the TV and then the screen went black. I got cut the TV to see if it was on fire, it wasn’t. I cut it back on. The picture was back on but its lines going through the picture and it’s fuzz. I’m pissed because I paid $1k when I bought this piece of crap. My RCA flare screen I bought in 09 that’s in my bedroom is still working fine but this piece of ** that’s made by a so called better brand goes out after only 6 years.

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    Customer Service

    Reviewed July 10, 2018

    I bought the device at Wal-Mart. It worked well at first. I received a prompt for an update. After I accepted it the TV would no longer connect to my phone. After several attempts to reach Sharp customer service, I was told repeatedly that the TV was not made to work with my phone and nothing will be done about it. Why is it that they allowed to get away with this?

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    Customer Service

    Reviewed July 9, 2018

    I bought a 50" smart TV from The Brick on May 4, 2018 and it just quit working on July 9th. I was in the middle of a movie and it just shut down. Called The Brick and they give me Sharp's phone number then I call that number to find out that it is just Sharp branded and I would have to call the manufacturer so they give me that number which was not in service so I called back again. Finally got the right number 2 hours later and now I have to wait 24 to 48 hours for someone to contact me to set up a service call. I should not be dealing with this when the TV is just 2 months old. And how can Sharp not service this when it is carrying their name. I think they should have to stand behind its manufacturer or not it has their name.

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    Reviewed July 7, 2018

    Aquios 70in. Bought this TV brand new and I could not use the Roku stick or Fire stick in the TV. It would reset every time I tried to pick Netflix or Amazon Prime then it would turn off every 30 minutes to an hour and a half. They replaced a circuit board in the TV only to have it keep doing it. Everything on it for the internet, for Wi-Fi and the TV I can't even get the TV channels to stay programs when I turn the television off that I've made over $2,000 in my life.

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    Reviewed June 30, 2018

    Purchased a Sharp 2014 32" Color TV from Best Buy Model HRVeayA005846... Yesterday the picture went on this TV. Can hear sound but no picture... Menu should come up but cannot even get that. DO NOT BUY A SHARP TV unless you want to throw your money down the drain... And do not buy from Best Buy. They do not care!

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    Reviewed June 26, 2018

    In August last year I bought a very nice looking white Sharp Aquos LC-40LE275X TV and in May this year it already stopped working. I would watch TV and after about 45 minutes the TV would turn off and the LED light would flicker, after this I couldn't turn the TV back on. I brought it to Home Hub where I bought it and got it back after 1.5 week, they said it was repaired. I took it back home and after 45 minutes it had the exact same problem. I went back to Home Hub and told them what I thought about this as they clearly didn't check to see if the problem was solved or not before returning the TV to me.

    After several complaints, I got a new TV of the same model as the previous TV was unfixable, they replaced the power unit, motherboard etc. but nothing helped. This was last week. Enjoying my new TV for a week now, and I have a problem again, the sound just goes off, then the TV turns off and back on. Replaced the HDMI cable to see if that was the problem but the problem remains. Sharp support desk in Thailand does nothing but asking to be patient. Be warned and do not buy Sharp.

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    Reviewed June 23, 2018

    I purchased a Sharp 50 inch TV from Best Buy in 2015. In 2016 the back panel went out. This cannot be repaired. Good thing I had 5 year extended warranty. My Sharp TV was replaced with a Sharp Roku TV by the Geek Squad. I was told this was a better a model. By 2018 back panel again!! This time I was told my insurance was no good since my TV had been replaced. I did not have buy another extended warranty. No wonder manufacturer warranty is only a year!! And yes BEST BUY STILL SELLS SHARP TVS!!! What a ripoff!! Ooops my bad!!! I should have read the reviews before I purchased anything. Also buyer beware of 1 year warranties! Realize that the manufacturer, Best Buy and Geek insurance know about this problem... now the consumers know too!!

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    Reviewed June 2, 2018

    I have an old box TV, it is probably 15-20 years old and still going strong. In today's throw away world, this is such an oddity. It was top of the line when it came out! It competes nicely with the modern models. Only thing that is hard is how much it weighs! I love reviewing products and reviewing products I own is great! Thank you!

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    Reviewed May 31, 2018

    I bought my Mom a Sharp TV, for Christmas last year. Almost immediately, it would stall, and start a ringing sound. It would not power off. You have to unplug the TV, and it resets it... I notified Sharp but got nothing but the runaround... PEOPLE, DO NOT BUY SHARP TVS!

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    Reviewed May 24, 2018

    I wrote a review in April 2018 about how my tv keeps freezing up and sometimes won't even turn on. Today it developed a horizontal purple line through the middle. I have had it less than a year and it is truly a piece of junk. It will go in the garbage before I pay for repairs and will never buy another one. I have a Sony that is 10+ years old and has not had any problems at all.

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    Reliability

    Reviewed May 6, 2018

    This is the worst TV I have ever owned, and I've had many. I have a Sling membership, and Hulu, so I stream through Roku. TV itself is ok if I'm just using antenna, but streaming is a nightmare. Constantly freezes, crashes, pauses to give the swirly "loading" symbol, ugh! Always have to try to exit to home, which may or may not work, usually have to reboot. Even the power button does nothing while this is happening. I can't wait to replace this. Then I'm taking a sledgehammer to it. Bought on sale at Best Buy on impulse. Bad, bad purchase.

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    Reviewed April 23, 2018

    Purchased a 70 inch Sharp Aquos Smart TV 2 years ago, and while it consistently would freeze up, does not support many of the popular apps, it just died! $2,200 down the drain! Extremely disappointed and will never buy any Sharp products!

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    Customer ServiceReliability

    Reviewed April 14, 2018

    Purchased in November 2014 or '15. January 2018 our screen started blacking out in left lower corner. We have taken meticulous care of this television. Now the television will no longer turn on. We have troubleshooted multiple times now with no resolution of the problem. Sharp customer service has been less than helpful. The company lacks integrity when taking any responsibility for the poor long term quality of their product. It is past the three year extended warranty. I'm shocked that a $1200 purchase would need to be replaced shortly after 3 or 4 years.

    This is not the first Sharp product we have had fail in a short period of time. I will avoid this name brand from now on. Feeling victimized by the Sharp company and no longer trust their products. If others plan on purchasing a Sharp I would get the longest warranty available and then have little to no expectations to it being honored in a satisfactory way. I have enjoyed the quality of the picture. The television is great while it is working. Sorry Sharp. :/

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    Price

    Reviewed April 2, 2018

    I had purchased a 42 inch LED TV 3 years ago. T 3 Years and 1 month it stopped working. Sharp wants nothing to do with it. The quality of Sharp products are ripping the consumer off. I do not recommend Sharp to anyone. I also do not recommend The BEST BUY extended warranty if you purchase a 2 year warranty the first year is from the day you purchase the product even if the product comes with a 1 year warranty. You are paying the 2 year price for only 1 year another ripoff. Common Criminals taking advantage of the consumer.

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    Reviewed March 27, 2018

    We have been having issues with our tv (Sharp Aquos Smart TV 4K Quattron+) for a few months after purchasing it less than 2 years ago. We are not able to connect to the internet and then we have been experiencing a lot of flickering all over the screen so we are unable to watch tv. It’s started as a black line on the bottom of the screen that would go away and reappear a few minutes later then, we are able to stop the flickering for a few minutes when we turn it off and then turn it back on but then it starts again. We paid over $1,000 for this tv and it’s worthless. I’ve paid way less for other tv’s that have lasted me over 7 years and counting.

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    Verified purchase
    Customer Service

    Reviewed March 15, 2018

    I have an older (2007?) Sharp 70 inch tv and the "smart central" is freezing up and I have to do a hard reboot (unplug while still on). Helps for about 2 minutes then freezes again. Called customer service and they’re trying to tell me I have the wrong model number, no it's the right one. I even checked the back of tv again! First thing they wanted to do was for me to "reset" the tv. Nope, sorry. I have all the picture quality settings customized and they are a lot. They talk like they really hate their job and are having to grunt a little to help you. WORST CUSTOMER SERVICE! Can you say SAMSUNG!!! Never again.

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    Price

    Reviewed March 9, 2018

    I bought this Sharp 55 inch Aquos 4K LED Smart TV on a Black Friday sale and the TV was initially a great buy. The picture is beautiful and has smart apps pre-loaded and even has a cast option on it but one day the TV volume just started jumping up to level 50 on its own and at first I thought I accidentally touched the remote or something but it kept doing it. I have been searching the internet for a resolution to the problem but nothing has helped so far and due to buying it on Black Friday I can't take it back and I didnt opt for the protection plan. It's too expensive to just throw away so I'm hoping there will be a firmware update that will resolve the issue.

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    Customer ServiceReliability

    Reviewed March 5, 2018

    My son gave me a Sharp 50 inch smart TV for Christmas 2015. It worked just fine until February 2017 when the screen went dark and the sound remained - 14 months after purchase at Best Buy. He did not get the extended warranty. Only the factory 12 month warranty. Because of that I took it to an electronic shop for repair. The owner said it was the back panel and the TV was irreparable. He also said he had seen a few of these same models with the same problem. That should not happen. I also saw many reviews of the same TV and problem online.

    I spoke to multiple people at Best Buy including the managers at the Best Buy it was purchased at and they all referred me to call Sharp. I talked to multiple people at the Sharp line including managers who all said it was not their problem just as Best Buy did. I found it interesting that Best Buy stopped carrying this model in early 2016. I see so many reviews out there about these sharp TVs yet there is no recall or responsibility taken by either company. I also sent letters to each of the corporate offices. No response from either one which was no surprise. I was very disappointed with Best Buy as well as the Sharp company. They are selling a defective model.

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    Customer ServiceStaff

    Reviewed March 4, 2018

    We purchased a 72" Sharp Aquos TV for $1500 and after less than a year and a half it wouldn't turn on. We did the hard restart like everyone else and when the tv came on it had a very red, distorted picture with vertical lines on the left side of the screen. Called Sharp as this seems to be a common problem after a couple years and they told us to do the hard restart again. That didn't work. They told me since my tv was over a year old they wouldn't do anything about it. I have a Mitsubishi 70" going on 14 years now. Had an issue with it after 4 years or so and they fixed it with no questions asked as it was a problem a lot of people were having.

    If I pay $1500 for a brand new tv it A) should last longer than 14 months and B) have some sort of customer service that actually cares about their customers and not just tell them there is nothing they can do. THERE IS ALWAYS SOMETHING A COMPANY CAN DO! They are choosing not to help their customers. For this reason I WILL NEVER purchase anything from Sharp Electronics and their subsidiaries. Plus, I will be contacting my lawyer to see about a class action lawsuit as this is a mounting issue for Sharp consumers.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2018

    Two weeks ago, my 60" Sharp Aquos tv started power cycling (turning on and off ad infinitum until unplugged) randomly after being used in the morning. I contacted Sharp customer service the next day as I had missed the cut off for their hours and talked to two service reps via online chat so I could have a written record to refer back to when trying to fix the tv. The first rep told me that it was an update issue and that all I needed to do was download the update and install it to the tv.

    That failed. The tv wouldn't stay on long enough to recognize the USB drive, so I tried customer service again. "Wendy" informed me that I was using a too-large USB drive and that they recommended a 1-4gb drive. I found a smaller USB drive and tried the update again; again, the tv power cycled too rapidly to read the drive. Wendy and I went through this four different times until I realized I was not going to get another suggestion and that this individual was merely working through a manual.

    I gave up and handed it off to a family member to solve. He called the customer service line and was given the same information - download the update and the tv will update. So, we tried again and failed again. This time, we demanded a tech come look at the tv or at least refer us to an authorized repair shop in town. Sharp referred us to a repair shop that has a one star review. We scheduled the repair anyway. On the day of the repair, the technician called to inform us that he had another, more important job and if that was okay with us that he cancelled to go to his other job but he would research the problem and call us.

    We waited over a week with no call. I'm only mentioning the repair company because this is an authorized repair shop promoted by Sharp. We took the tv down to a local repair shop and received word today that the problem was not an upgrade issue. The motherboard is out, which is absurd on an 18 month old tv. I'd like to think this is a fluke of an experience, but I'll not be repeating it with another Sharp product.

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    Verified purchase
    Reliability

    Reviewed Feb. 21, 2018

    Bought Sharp TV on 21st January 2017 thinking it would be a reliable product. Unfortunately not the case. 13 months to the day, 20th February 2018, a short time after turning on TV we lost the picture and were looking at a black screen with the sound only. The next day, contacted Technical Support, to be informed that it would have to be collected and we would have to pay £69.00 plus the cost of a new picture board. This is certainly not the reliable product we thought we were purchasing.

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    Price

    Reviewed Feb. 19, 2018

    Same story. Bought Sharp 70 inch in July 2015. Now turned on. Nothing. Like all the rest, had trouble in beginning would not turn off. Had to reboot a lot. Now on repair shop. After reading all these reviews wondering should I just trash it. It will cost 350 to fix. Wow can’t believe this, never will I purchase a Sharp product.

    Updated on 03/02/2018: Update on Sharp 70 inch, wrote a review a couple of weeks ago Had Sharp 70 for nearly 2 yrs to the day, screen went black no sound, took it in for repair. Motherboard replaced 340 dollars. Barely used it this week, worked fine, today turned on now sound, screen black, wow what a disappointment. Ready to give up on this junk, still under warranty from repair shop, not going to invest anymore into this horrible Sharp TV.

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    Customer ServiceStaff

    Reviewed Feb. 10, 2018

    We bought a 50" Sharp Smart TV in November 2017 for our beach condo. We set it up and mounted it on the wall in December. It worked for two days and the picture went out. I turned it off, it came back on, and then the sound and picture went out. We called Sharp and they said they would sent the part to a repairman and send him out. We waited almost a month and no one showed up. We called Sharp again and they said they would send another repairman. Our rental agent met the new repairman at our condo, and after two hours, he said he couldn't repair it. We called Sharp again, and they said we had to box up the TV and send it back to the factory. We live 300 miles from our condo, we will have no TV at our rental condo, and our condo cannot be rented without TV. We asked for a replacement, and the Sharp rep said that is impossible. I will never buy another Sharp product!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 30, 2018

    Bought this TV December 2017. (5) days after having the TV it made this high pitch noise and shut off. The TV turned back on. A few hours later happened again. I then got on the phone with Sharp customer service. They had me troubleshoot it. We did that great. In less than 24 hours TV did it again. Back on the phone again. They have me troubleshoot it again and say they were send a tech out to look at it. They say, "The tech will call you in a few days." A week goes by nothing. Again on the phone with them they call the tech. The tech finally calls. Says, "Oh they're sending me the parts." Mind you the tech hasn't seen the TV. He say, "Should have it in a few days. I'll call you."

    Few days goes by my husband calls him. Says, "Oh I got it. I'll be over Monday morning," Husband says great. This is Friday ok. Monday comes nothing, Tuesday nothing so my husband calls. They call the tech. He says he got into an accident and forgot to call. So set up another appointment. 4 days goes by the guy finally shows. Fixes the 2 boards and says it's all set. 2 hours later the TV does it again so we call the guy, he troubleshoots it and still 4 days later the TV is still doing it.

    The repair guy says, "I can't do anything. Call customer care." Call customer care and they are useless. They say, "We can send the guy out again." Nope that won't work. We say, "Send a new TV and take this one." He says, "We take it but you have to ship it to us at your cost then we will look at it and if it's bad we will replace it with a refurbished one but that will be 7 to 10 days to complete." Meanwhile I have no TV that I paid an arm and leg for and this is what I get to deal with. As of Today still no results. Please save yourself the trouble. Don't buy this TV or any TV from Sharp. Very upsetting.

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    Reviewed Jan. 22, 2018

    I bought a Sharp TV at Tesco 10 days ago and it's nothing but disappointing. Tesco gave it great reviews, blamed Virgin media for the problems. They (Virgin media) have been out three times to help fix things and it is now obvious the problems are in the TV. Incompatible volume control with Virgin, faulty sound in the TV, only one volume level. TV screen becomes pale grey/white if you sit at 45 degree angle making it only viewable for one person sitting right in front of it. I want Tesco to take it back but they are making a big deal of the fact the box has been discarded. These TVs are prehistoric, should never be on the market.

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    Punctuality & Speed

    Reviewed Jan. 17, 2018

    So disappointed in the purchase I made at Best Buy on this when seen. Beautiful top of the line Sharp, hd, ultra 4k tv... What a pic. All the bells and whistles. And for it less than 2 years later. Screen disappears? Maybe the motherboard. I have 2 Dynex. Cheaper hd tvs. 10years no problem...NOW WHAT? NO $$ FOR NEW LIVING ROOM TV... SO DISAPPOINTED. UNREAL.

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    Reviewed Jan. 13, 2018

    Sharp 55" 4k led smart tv - Bought this TV in November. Ever since it was opened, it constantly freezes while using smart features. Remote randomly stops working. The only way to remedy this situation, is to unplug the TV and plug it back in. Will not buy Sharp products ever again. 0/5 star. STAY AWAY FROM SHARP.

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    Price

    Reviewed Jan. 4, 2018

    Sharp Aquos LC-50UB30U in Nov 2015. Picture went dark in Dec 2017. Tried the hard reset and it worked. Now it is Jan 2018 and picture is out again and hard reset does not work. After my experience and reading the experiences of others, I will not buy another Sharp TV. Much too expensive for the time it works.

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    Customer ServicePriceReliability

    Reviewed Dec. 11, 2017

    I purchased a new Roku TV at Best Buy. It was the worst TV I have ever owned, and it was not cheap. At about $480.00 this TV did not last very long after the 1 year MFG. warranty expired. I paid over $400.00 in repair bills. The LED lights went out along with the T-con board and the main board. It was never something that could be repaired by troubleshooting, and always a defective part that was expensive to replace. The repairs would never last too long before something else would go.

    Currently, the TV has no sound or picture and I lost $880.00. I finally saw that Sharp has an F rating with the BBB and numerous similar complaints. When I called their corporate offices they acted like they would help in the beginning, and sounded like they cared, but in the end they just brushed me off and handed the case over to call centers that had no authority to do anything even though this TV was obviously either defective or very cheaply made. This company has zero degree of customer satisfaction, and I would never buy another Sharp product of any kind again.

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    Reviewed Dec. 6, 2017

    Have had this brand for last 10 years x 2 TVs. Great picture on both and would not hesitate to purchase this brand when updating a size.

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    Verified purchase

    Reviewed Dec. 4, 2017

    This 55 inch owes us nothing!?? It's been running nearly 24/7??? 11 yrs not one problem? 12 inch dark spot appeared on top of screen this week. Feared it would spark and quit... nope, just had power keep going off... quit! Great! Unfortunately Sharp no longer owns itself, name kept. Now Sharp not even compared??? On Amazon & others. Bad sign! So Samsung, LG & 1 other up & coming. Too bad. Such a great TV. Had to replace with Samsung... delivery this week???

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    Customer ServiceSales & Marketing

    Reviewed Dec. 1, 2017

    Purchased an AQUOIS TV 55 inch via HSN and 31 days later the brand new TV that they advertised stopped working (Blue Screen). Promptly called Sony Warranty Company (Hisense). I was given a # and waited for 3 weeks (No response). Called back and advised I needed to send in 4 pics of the entire TV (We did) and mailed with a receipt from HSN (showing Flex payments). Called again for update and advised TV must be on when you take pictures. We did and emailed to the warranty department.

    Today I received a call that because I am paying via installments the TV is not owned by me and therefore they cannot work on the TV and HSN is responsible. Called HSN and they told me, "No, you own the product and they cant do anything." Called company back and three people later, rep., supervisor and Manager they cant do anything because I have not finished paying for the item. What in the world are they talking about.

    I explained that if you buy a product via a credit card and you pay monthly on the product you own it, right? They didn't see it that way. They are escalating to another level. The issue is this. There is nothing in writing legally that states you must have finished making payments on a product before they can fix it. I think they are avoiding paying for this product as there are several complaints of this TV not working and a blue screen. At the moment, I have a product at my 82 year old mother's house that is not working. I have never felt so helpless and feel as though there is no recourse but to buy another TV and lose the money we spent for an early Christmas present. Beware of Sharp products their warranty process is atrocious.

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    Reviewed Dec. 1, 2017

    I did a lot of research and this TV had all the options I wanted when I was making my choice. I wanted a certain size and features like a non-distorted picture when viewing it from the side. I wanted a brand that had a very good reputation and still fit my budget. I bought my Sharp TV in 2008 and it's still going strong. We came close to replacing it because the picture was starting to look fuzzy instead of clear, but didn't have to when we changed from cable to satellite service. Just changing TV providers was all it took, the picture was as clear as the new TV's that are out there today.

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    Ease of Use

    Reviewed Nov. 27, 2017

    I have had this TV for 4 years now and have never had any sort of problem. The TV itself fits any type of decor. It is easy to operate and the menu is easy to navigate. The picture has been flawless too. I am thrilled with my choice.

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    Reviewed Nov. 26, 2017

    My Sharp Aquos is a great television. Easy for me to operate, has clear picture, and nice features. I've had my large flat screen Sharp TV for about 10 years now and never any problem with it at all. It's even been moved long distances more than once.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 22, 2017

    Sharp Aquos LC-55UB30U: I'm giving Sharp a very generous 1-star review for the piece of trash 55 inch LED Smart TV that I bought at Best Buy in Manchester just a year and a half ago. About two months ago, my TV screen began intermittently showing black and white lights followed by black and colored, horizontal lines moving up and down the screen which gradually became worse until the television was no longer viewable. I called Sharp and explained the problem with the TV and the fact that I had it professionally installed and trouble-shot by my installer who recommended I call Sharp to see what they would do for me.

    Sharp's answer was for me to call a local tv repair company that they would recommend at MY expense. Are you kidding me? I ask them if it is unreasonable for me to expect my 55 inch LED Smart TV to only last 1 year and a half? Is that what I can expect of Sharp products? Of course they put me on hold to think about it and ultimately they offered to escalate my issue. I thanked him very much and waited for a call, because, silly me, I actually thought I got through to them. Two weeks later I called back and was told that the matter was still being reviewed and that is handled by a different area. I asked if I could talk to someone from that area.

    He put me on hold again and then came back to offer me the number of a TV repair company in my area that could come and look at the machine - again - at MY expense. Seriously? After many apologies and several phone calls, much time on hold with their annoying piano music, which I swear is designed to get people to give up waiting and hang up, ultimately, this was all they offered me. I said, "Thank you very much; I will not do that for what is obviously a poor quality product (backed-up by other poor reviews on Yelp). I will just post my review and thoughts online if that is the best you can do for me. Is that all you can do for me?" He said, "Yes!" Unbelievable. No thank you Sharp!

    When preparing to post a review on Yelp, I learned that I'm not the only person who has experienced this very same issue with a Sharp LED TV. The symptoms were identical. How disappointing that Sharp will not be honest about that and stand by their product. To add insult to injury, I see that Sharp has a BBB rating of F! I guess that says it all. I learned a very good lesson at least - next time I will read more product reviews BEFORE buying a product based on a well-known name.

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    Price

    Reviewed Nov. 21, 2017

    Bought Sharp Aquos 32" LED TV (SHPLC32LE265M) from Singer Lifestyle exhibition, Sri Lanka. (https://www.singersl.com/). I paid LKR 32,000 and could use only around 1.5 years of time. Singer service centre says repair will cost LKR 21000 and need to replace PCB. Sharp is a Garbage product, do not buy it and never recommend to any other.

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    Price

    Reviewed Nov. 13, 2017

    We bought a 50" Sharp TV from Best Buy on a Black Friday. Deal still out the door. After taxes we paid $630 and 2 years later exactly from the date of purchase our TV stops showing the image. The sound is fine. No alert. No indication. Just boom instantly stops working. We took it to Best Buy. They told us our warranty was old now and that their "Geek Squad" would need to diagnose it and send out. It could cost $35-300 dollars. We said no. Then we called the manufacturer and they pretty much told us we were sold. I will never again purchase another Sharp item or anything from Best Buy again. These TVs are crap. Very unhappy customer.

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    CoveragePrice

    Reviewed Nov. 4, 2017

    My husband and I purchased this t.v. from Best Buy not even 2 years ago. (I'm holding the receipt in my hand) and yesterday I turned it on and got sound but no picture, the screen would not even show volume, or input source. After finding the receipt, I called Best Buy Geek Squad and they informed me it was the LED light in the back of the t.v. which would cost more to replace than the t.v. itself. I decided to call the Manufacturer, SHARP.

    After being transferred and on hold several times, I was told they only have a one yr warranty and cannot cover the LED light. So... I now have to purchase a new 50 inch led t.v. that I do not have the money for. When I spend over 300 dollars on a tv on Black Friday, that is actually already discounted from a higher price, I would expect it to last longer than 2 years! Moral of the story, don't buy Sharp TVs and always purchase the store warranty because they don't back up their products, because they clearly know they don't make them to last.

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    Customer Service

    Reviewed Oct. 21, 2017

    Only gave one star because there is no zero. This thing is a piece of crap. Bought it at Best Buy in February of this year (still under warranty), and Sharp and Best Buy keep passing the buck to each other. Spent 10 days on the phone fighting with them and now I give up. Will never buy another Sharp product or shop at Best Buy again...

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    Reviewed Oct. 18, 2017

    Bought Sharp 70 in TV back in 2013. Some time in 2015 white spots started showing up. Call Sharp tried it out. Well the trade started with white dots not even week after trade. Sharp only traded once. Said warranty was out. Couldn't do nothing unless wanted to pay tech to come look. Couldn’t afford that so I just sucked it up. Well month ago TV started with horizontal lines. Well know part I need to fix but can't get part without tech ordering and bringing to fix TV. I will never ever buy Sharp crap again. Worst TV I've ever owned.

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    Customer ServiceContract & Terms

    Reviewed Oct. 8, 2017

    The Sharp Smart TV picture flipped upside down. We sent it in under warranty for repair and a week later receive a call they voided the warranty due to the tv having damages yet had not even a scratch on it when we sent it and a nasty bug was in the t.v. that could have happened during shipping but they cannot be sure my t.v. was in perfect condition other than the picture flipped upside down. I feel like they are trying to just not stand by their product and I’ll never buy Sharp again. I have since contacted a attorney and plan on requesting a class action lawsuit. If you got the same issue not standing by their contract maybe you can too start a action because it’s not right you pay 600 plus for a t.v. and it just malfunctions and you stuck! I’m afraid when I get it back they will have broken it. After all the caller ask me multiple times if they could just recycle it. No of course not. Send it back to me. I’m interested to see what they did to it.

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    Staff

    Reviewed Oct. 5, 2017

    This gift was originally a present for my mother but after she passed away we inherited it. I'm only glad she didn't have to deal with the problems it's having. Today the screen went completely black which reading the reviews is what happens at the 2 year mark. We did buy the protection plan but Sharp can't see that part of the receipt on their end so my only hope is that Best Buy will still have it on file cause I can't find my copy. I'm so saddened by this. This TV was a reminder of my mother. I wish I would have bought a different brand.

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    Reviewed Sept. 30, 2017

    Like many other reviewers, we developed the dreaded horizontal line... which became multiple horizontal lines... which became a flashing (and completely unwatchable picture). We bought this at Best Buy and paid almost $3000. That makes the TV $1000/year. This is our last Sharp product (Aquos TV 70").

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    Installation & Setup

    Reviewed Sept. 26, 2017

    I bought my Sharp Roku TV from Best Buy April 3, 2016. I was told how great the TV was and the many features. I bought it because it was sale. After getting it out of box, it did weird things, like turning itself on. We thought it would come because on using a cable remote in another. Until sitting in the living room one day with the TV off and it comes on by itself. We called Best Buy, the Geek Squad said to reprogram the cable remotes, so we did. It stopped.

    Now after 18 months, the TV goes black but has sound. I call Sharp this time and they transfer me to Best Buy. Best Buy has me troubleshoot the TV, most of which I had already tried. They tell me to press and hold the reset button. Now I have no picture or sound and a $500 piece of crap. Best Buy did send a Geek Squad out after I complained that they just now ruined my TV and have to do something. Geek Squad told me it was cheaper to buy a new TV. Sure, like I have $500 to throw away again. After reading the reviews on this website, I see I'm not the only one that Sharp and Best Buy took to the cleaners. I did youtube how to install inverter, it looks simple. I may try the $100 repair myself.

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    Reviewed Sept. 19, 2017

    Bought a Sharp 80 inch TV just over 2 years ago (3,000). Repairman said main panel is out and to trash it. Called Sharp and they offered my a used TV at 1350.00. Finally came down to 900.00 and 90 day warranty. I thought they were going to help me but instead just trying to sell a used TV to me. I've been out almost 3500 for tax and repairman. Sharp does not care about their customers!

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    Customer Service

    Reviewed Aug. 13, 2017

    I kept asking myself how Sharp isn't recalling this TV AND stop selling the series run of multiple bad inverter reports causing screens to go out. Until I researched, talked to TV repair places & to the place I bought Sharp Aquos from. Then it all became clear what was happening. Purchased a 50" Sharp Aquos 4K end of 2016. 7 months later, screen started blinking every time we turned power on... Then started blinking wildly while watching & finally nothing but black screen. Called place where we purchased & they immediately knew what issue was. Said MANY have had their 50" & above Sharp Aquos go out, it's a bad inverter & get this-Sharp is no longer supporting TV business. So it's a rampant, specific problem & they are doing nothing outside the one year warranty.

    SO, we were in warranty, had no choice but to replace it with what? The exact model/series with known faulty inverters. AND the warranty does NOT start over! Of course not. Then they would replace TVs every year. They just replace faulty tv's with their inventory of same TV's. How Do I Know? Here we are, 9 months after our replacement, now out of warranty, AND IT'S STARTING AGAIN, Screen blinking, dark spot upper left screen & soon I'm sure a black screen... Again. The only bright spot to hundreds of dollars out the window is that we never have to own a Sharp product again. I keep checking for applicable class actions, so far, nothing. In addition to Sharp TV screen problems, search for "Sharp TV bad inverter" & you will be stunned at all the people with same story.

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    Reviewed Aug. 11, 2017

    I like the rest of the reviews now find after only 22 months my Flat screen ($600) TV BURNT OUT. I purchased this TV almost 2 years ago to the day and this evening after getting home the TV is fried. The screen just went black. I can hear what's going on, on the screen but no go. Tv is dead. I changed the HDMI cord praying the whole way to the store and back but that's a no go. As I am tinkering trying to revive my $600 paperweight I can see a super faint outline of the menu box at the bottom of the tv but can't get any further than this. I was going to go purchase same tv and swap them out and take it back but lo and behold they don't sell the model anymore. They stopped selling it a year after I bought it. How convenient two years in and SHARP'S TV BURNS OUT. They don't sell them, they switched the product line. Sounds like Sharp uses inferior parts.

    You got me this time Sharp but I promise I will never buy a Sharp product as long as I live. I am going into my business tomorrow and advertising on my employees’ Jumbotron DO NOT BUY SHARP PRODUCTS. YOU WILL WASTE YOUR MONEY. I have a call center and employ 200 employees. Hopefully some of them get the message. If this TV was anymore pricier I would be forced to make a huge deal about it. WORD TO THE WISE DO NOT BUY SHARP TV'S or any SHARP PRODUCT.

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    Reviewed Aug. 5, 2017

    It is really sad when you spend bucks to buy a 60" TV and it won't hook up to the internet. Then you get told it has to be 15' away from the router. Since the TV won't fit in the closet I got an extender, put it behind the TV. Now I get full bars. My iPad works, my wife's iPad works, our phones work, my laptop works and the rep tells me to call my internet provider. Talk about passing the buck. When everything works except the TV, what do you think they will say? It is a poorly made TV!! Probably the last Sharp I will buy.

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    Verified purchase
    Derrick increased rating by 1 star.
    Customer Service
    After a positive interaction with Sharp TVs, Derrick increased their star rating on Aug. 18, 2017.

    Updated review: Aug. 18, 2017

    Update: Sharp's Customer Relations department responded with an offer to swap my defective unit with a similar refurbished model (different model # with same specs and more recent manufactured date) at a $500 cost to me. The refurbished unit will only have a 90 day warranty with an optional extended 3 year warranty for $399..I received the TV today and it powered up. I have not put it thru an extensive operational test but plan to do so this weekend. As far as my view on the outcome. In total I've invested $3,100 (w/ a potential investment of $3,500 if I purchase the extended warranty) for a TV I originally paid $2,600 for. At the time I thought that was a little expensive for me but did it because it was dubbed as "high quality, Sharp's top of the line." So as far as remedy, I have a working TV but I've paid an excessive amount for it and have no idea if it will also fail after 3 years. I felt Sharp should have replaced my TV free of charge. One final note, Sharp Corporate Office indicated they are no longer in the TV business as of 2016. It seems they are now in the recycling of defective TV business. I will never buy anything w/ the Sharp label again.

    Original Review: Aug. 5, 2017

    I purchased a Sharp Aquos Quattron 70" 3D from Hhgregg in 2014 and it failed after 3 year. I paid $2,600 for the TV because it was described as high quality and Sharp's "top of the line" model. I had the set mounted in my newly constructed theater room where the TV was used for special events and probably not used more than 75 times in the 3 year period. Last week the picture screen went totally black with power indicator flashing 2 slow followed by 5 fast blinks. Contacted Sharp who sent me thru a series of reset maneuvers, which all failed to turn the TV on. Eventually, Sharp (after informing me my set was out of warranty) referred me to an authorized service shop in my areas, who diagnosed the TV with a failed panel. The service tech informed me that the cost to replace the panel (if available) would most likely exceed the price of the TV and that I should contact Sharp requesting some sort of compensation or relief.

    Well, I did and was initially told there was nothing they could do for me. After escalating this to a manager, I was instructed to send in my proof of purchase and the service techs receipt and diagnosis report and they would get back to me, emphasizing they were making no promises. I am waiting to hear what they are going to do. I don't have $2600 to throw away and as I explained to the Sharp CS manager, if this was their "high-end, top of the line model" then they should stand behind it.

    Will update when they respond. I have noticed a number of similar complaints with Sharp sets over 50''. I also read that that Best Buy will not sell Sharp large screen models because of the apparent issues they have. If this is the case, I hope to "somehow" get others to join me challenge Sharp and seek some kind of remedy and/or compensation. As another person put it on this site, "We all should band together and sue their butts. They need to be held accountable for making pieces of not working T.V." I agree. Let get together.

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    Verified purchase
    Staff

    Reviewed July 24, 2017

    I recently bought a 50 in Sharp TV 37 days ago June 14. It is now July 21 when TV went black. I have always looked at sharp as top of the line in products. Anyway TV was working just fine. Left for 4 maybe 5 hours. Came back home turned TV on. You could barely see pictures behind the back drop. Tried to reset. The sharp label showed up for about 10 seconds crystal clear. But when TV picture shows it's barely visible in the back drop. No biggie. I located my receipt. To my surprise TV only had a 30 day warranty which that not sharps warranty I hope, all TVs at this business only have a 30 day warranty. Now that's what I call standing by the products you sell. Now to be fair to sharp I have not contacted them as of yet, but I'm hoping that they do right by their product that was bought brand new and I know things happen sometimes but you make good when your product does not stand up to the test of time.

    Not even a little bit 37 days really? And not even 30 hours of watch time. Not only that. The TV came with the wrong remote control, it's a sharp remote but not the remote that goes with the TV. I would name the business but not until I talk with them to see if this problem can be resolved. I'm not here to bash businesses but really the wrong remote? Sharp should be a little more sharper (get it) on who receives and sells their products. And on top of all that the remote had no back ha ha!!! Talk about shade tree, had to tape up a brand new remote to hold the batteries. I never cried about it or complained. I accepted it as long as the TV still worked and wow!!! A little over a month that went out. Now all that being said I'm going to expect sharp or this company to fix my TV or give me my money back.

    As I read person after person complain about how they got done by sharp it just makes me cringe. I'm sure they'll show 5 to one people they did make happy. But that still doesn't negate the fact that that one person was not. A good business model makes everyone happy within reason. Don't forget it was the public that made you sharp, and rather I receive a fair deal or not all the people that didn't should get together and put a law suit on them if nothing else to show them who put them where they are. To be continued.

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    Customer ServicePrice

    Reviewed July 17, 2017

    I bought my Sharp Aquos 80" TV from Best Buy 2 years ago. It was touted as one of the better TV's that was available in the market. However that was short lived and now there is an annoying horizontal line that has appeared across my screen. I called Best Buy and they told me that there was nothing they could do and I would need to call Sharp. I was told by Sharp that the warranty was no longer in effect and that I needed to call one of their authorized repairman (which they so kindly provided the number).

    The repairman came out and told me that the screen is no longer good and that I would need to replace it. He also informed me that it would cost as much as a new TV. The last thing he said was that Sharp was having trouble with their TV screens above the 65 inch models and that if I were to call them that since they were aware of this defect that they would probably replace the TV. This was not accurate as they don't want to be of any help in either helping get this TV fixed or replaced. Needless to say their TV's are absolute GARBAGE! Not to mention how their customer is GARBAGE as well!!! I can also tell you that Best Buy no longer carries their larger TV's above 55 inches. This tells you how they feel about Sharp as well! The only brands in the larger sets above 55" at Best Buy are Sony, Samsung, QLED, LG, and Vizio.

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    Customer Service

    Reviewed July 12, 2017

    We gave $2000 for this tv (Aquos) and have never had nothing but trouble with it since we bought it. We will never buy another Sharp product... ever. Their customer service dept. is rude and useless. They never would do nothing while under warranty. The screen had always blacked out on it since we bought it.

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    Reviewed June 30, 2017

    This TV (Sharp Roku TV 55") is nothing but junk. I bought it over the Christmas holiday 2016 from Best Buy and didn't open the box until March 2017. When I put it up on the wall mount and set it all up it goes off and on by itself over and over, like in a loop. Geek Squad has been out twice to replace some parts including the whole motherboard. Now they are having to replace the motherboard for the second time so fix # 3 coming up this week. The issue is, this TV has not worked right since I opened it out of the box. I highly recommend do not purchase this tv. My next move for this tv is the dumpster. Not worth all the time spent to be home for all the appointments to try and attempt to fix this junk tv.

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    Customer Service

    Reviewed June 23, 2017

    I purchased a 40" Sharp Smart TV in March of this year. I am now seeing lines and have no good picture. I phoned and told them. They are insisting that I take pictures and email them the pictures so that they can decide whether or not they will assist me with this problem. I have repeatedly informed them that this is a problem for me as I have no access to a camera that can take pictures to load up on the internet and limited access to the internet as I am in the process of traveling the country. I requested the name of an authorized dealer / repair shop in the area I will next be visiting. They told me I would have to pay for any repairs if I took it in even though it has a year warranty and I purchased an additional 2 years. I think that in the future I will be staying away from any Sharp products and purchasing Samsung instead.

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    Customer ServiceStaff

    Reviewed June 18, 2017

    I bought a Sharp Aquos 70" 3D and it went out in 3 years. I bought it at Sears where the salesman told me it was top of the line. That's BS and they know it. Contacted Sharp and they were really rude. I asked them why come they can't just fix it but referred me to a repairman which they're helping make rich. I tell you I'm so disgusted with them. We pay 2,000 or more just to throw down the drain. We all should band together and sue their butts. They need to be held accountable for making pieces of not working T.V.

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    Price

    Reviewed June 2, 2017

    I now have 2 Sharp tvs and find both to offer crystal clear pictures, good quality sound and reliable performance. Their pricing is very competitive on their quality products. Cost matters!

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    Reviewed June 1, 2017

    I love everything about my Sharp TV. I can even call the Sharp company and they will walk me through how to use functions offered on my TV.

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    Reviewed May 31, 2017

    I've had it for a several yrs. It's not a Smart TV, but it still has a good pic. My TV was reasonable because it was a Black Friday sale. It's nice, but I would like to upgrade eventually.

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    Staff

    Reviewed May 30, 2017

    It's a decent brand and good for a gaming TV. I purchased this brand for my son to use while playing video games. It is a basic TV. Nothing fancy but just right for what he needs.

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    Punctuality & Speed

    Reviewed May 29, 2017

    Have had Sharp TV for an entire year. It's very impressive looking and quality is superior. This brand has been around for a long time. Its standards have stood the test of time.

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    Reviewed May 28, 2017

    I do not feel the TV deserves more than an average rating. While it is not the sharpest picture, nor the best audio, the price I paid for this TV was very low and it is the perfect size for my small apartment. It also has Roku which I love.

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    Customer ServiceStaff

    Reviewed May 25, 2017

    I have Sharp and Samsung TVs. However Sharp has very nice colors and customer service is very helpful. The appearance is really good and after the years of use I haven't have a single issue. Sharp is one of the oldest and reliable brands in the market. Outstanding service.

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    Reviewed May 23, 2017

    With so many choices, we were just hoping to find a reliable one. The Sharp answers all of our needs and the streamlined appearance is favorable. We were given a Sharp as a gift when we needed to replace our newer Sony. It has outlasted our higher priced Samsung and its picture and easy connectivity make it our choice as long as Sharp is offered.

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    Reviewed May 22, 2017

    The sharpness of the picture has faded somewhat over the years. When I purchased the Sharp Aquos 2 years ago, the picture was very crisp. It has since lost that sharpness.

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    Price

    Reviewed May 21, 2017

    Sharp TV is okay but not great and the screen is not sharp. I don't spend a lot of time watching TV everyday, we usually watch TV Sunday evenings. The cost was a factor. The color is not vibrant and the shape of the TV is clunky.

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    Customer Service

    Reviewed May 20, 2017

    Just out of warranty and now it is completely dead! The tv (Sharp Roku) started malfunctioning within a few months of having it. That is, it would turn off and on unexpectedly, It would freeze, and also, would just "sleep" and never completely turn off. The whole purchase was a bust from the start. So, within two weeks of the warranty going out, THE TV SCREEN GOES OUT! Just out of the blue stops working.

    The customer service is terrible with Sharp AND Best Buy. The customer service operator basically told me I was screwed. He said I would have to pay almost 400. To get someone out here for a service call. That's not including the parts. I bought it for 450. And financed it on my Best Buy card. When I bought it from Best Buy the salesman ensured it was a great brand, etc. so why spend the extra 200 on an extended warranty, right? WRONG! IF you are ever dumb enough to purchase one of these poorly made t.v.s do yourself a favor and buy the warranty. I'm writing this review because I wish I would have had a few to read myself, before I listened to the entry-level salesman who just wanted to make a quick 50 dollar commission. :*( So bummed.

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    Reviewed May 19, 2017

    I bought this TV 70 inches Aquos 4 years ago, never had any problems at all. Work well, the quality of the screen still very goods and I am very satisfy. The only downside is the exterior finish is not as nice as the others brands, look bulkier also. I had a lot of different brands TV in the past and this one for the price give me good results and it doesn't spy on me. :)

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    Verified purchase
    Customer Service

    Reviewed May 15, 2017

    On Feb. 1, 2016 I purchased a Sharp/Roku/Smart TV model #LC50LB371U from Best Buy. 14 months later April 25, 2017 this t.v. went black. No picture of any kind just sound. WHEN I CALLED Sharp they told me to call Best Buy who in turn told me that my warranty just lapsed. Only 14 months old. This is bull, I paid a lot of money for this TV, never again. I think the manufacturer fixes the tv's to last just long enough to cover the warranty period. DO NOT BUY SHARP TV'S. DO NOT BUY FROM BEST BUY. Neither back their products.

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    Staff

    Reviewed April 25, 2017

    I called your customer service number to get directions for adjusting the picture on my 19", Sharp TV to fit the available screen space. When I press the "View Mode" button the word "Stretch" appears in the upper right corner, and it cannot be changed no matter how many times I try. The representative to whom I spoke was curt and condescending in her tone when she spoke to me. None of the suggestions she made worked. Her last suggestion was that I should contact my cable company, which I had already done and they said it was the TV, not the cable. I told her this and she said I could either change cable companies or buy another TV. I assured her it would not be a Sharp.

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    Reviewed April 24, 2017

    We purchased a 70" Sharp Aquos in March 2015, registered it April 4, 2015, so it is just past 2 years old. We mounted it on the wall in our finished basement. We used maybe 100-150 times in 2 years. We watched a movie on it earlier in the week, no problems. Five days later, we tried watching another movie, and it was stone dead. No lights, no nothing. I googled for tech support and was really disappointed to find quite a few blog posts, etc describing the same or similar problems. We paid $1300 for the TV and used it very little, and of course it is just out of warranty. We bought it at hhgregg, which is out of business, and I have no illusions that Sharp will give us any satisfaction other than a "screw ya later." Very disappointing, very frustrating. And with the 2-year mark just having elapsed, it almost makes you wonder if they build their products to fail just after that point. Disgusting.

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    Reviewed April 17, 2017

    Sharp/Roku LC43LB481U TV - Bought this TV online at Best Buy 02-05-17. In my opinion it is a bunch of junk. I would recommend not buy this TV. Here is why: Right out of the box the screen freezes. It also shuts itself down when it feels like it. Weak stations you get nothing but pixel bars, then if you walk up to it and give it a static shock the picture comes in bright and clear. Now that is really weird. Also the remote control has little to no functions. Picture quality when working is very good. However according to other complaints the TV will be junk in two years. Don't waste your money buying this China junk. Sharp always had good quality, but not now. That is why I purchased it in the first place. Very disappointed.

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    Reviewed April 13, 2017

    I purchased a 50" Sharp Roku Smart TV in the fall of 2015 from Best Buy. Yesterday I noticed that the top half of the TV screen was getting darker. Today the TV completely died and now it won't turn on. This TV is just over a year old, not even two and the screen already went out! What kinda craziness is this? Due to this experience, I will never purchase another Sharp product in my life.

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    Reviewed April 3, 2017

    When I spent over $4000 on an 80" Sharp TV, I expected it to last. It was two years old when the horizontal lines appeared. (So it was past warranty.) Sharp recommended a repair shop in my city. He said it would need a new "board" that would cost about $2000! (And it was unavailable.) If you "Google" this problem you'll find that it is all too common. It's three years old now, and I've tolerated the lines, but now it gets stuck in 3D mode for some reason and I can't get out. I am going to take great pleasure in destroying this TV once I've bought a new one. I thought I had bought one of the best money could buy... WRONG!

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    Verified purchase

    Reviewed March 23, 2017

    4 month old 4k smart tv 40 some inch. Double image at bottom of screen with horizontal lines. Don't have receipt or original packaging. Sharp customer service says send pictures of screen, screen with menu, screen at different angles. Screen from outer space. Maybe a letter from congressman. Sharp are a bunch of hodads and now I have to listen to my wife complain that I am stupid for buying a Sharp TV. Sharp can stick their products and I hope their wives yap at them. About 500 bucks. Could have been worse. Rip the speakers out before it goes in the garbage. TV was for my disabled son. Now I feel bad so I will buy another TV for him. Never a Sharp. Should it last more than 4 months or am I being unrealistic.

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    Customer Service

    Reviewed March 13, 2017

    We have 2 Sharp Aquos TVs. They are fabulous, good looking, great color, sound, picture. Both are smart TVs. Only problem is they are smarter than we are. Seriously just a great TV all around. If we ever need another TV this would definitely be the brand we choose. They last a long time, don't quit just as the warranty expires which is the norm with a lot of things. Reliable and great customer service from Sharp.

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    Customer ServiceInstallation & Setup

    Reviewed March 4, 2017

    I purchased an AQUOS Sharp Smart TV in 2013. From the get go I was having problems connecting to WiFi. I bought a booster for my Wifi because the phone people from Sharp said that was the problem. After 6 or 7 calls between my cable carrier and Sharp, they finally sent a repair person out. Lo and behold this was the motherboard. Thankfully the T.V. was still under warranty and Sharp installed a new motherboard. About 6 months later green lines would come on certain channels, and then the T.V. would take forever to warm up and turn off. Finally, the screen was black. Don't waste your money. P.S. the attached T.V. remote was difficult to operate.

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    Customer Service

    Reviewed March 3, 2017

    We have three SHARP TVs. Two have been great! The newest one, not so much. Our newest TV is a 55" smart TV. The TV kept going off and on, not being able to do anything. I contacted SHARP for technical help and they never responded.

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    Punctuality & Speed

    Reviewed Feb. 28, 2017

    I purchased a brand new Liquid Crystal Smart TV from Sam's club in September 2015 ($800) along with the SquareTrade warranty plan ($100). After 1 year with the TV the sound went out which made the TV unwatchable. I called SquareTrade to fix my broken TV and after 2 weeks they brought a technician to come "fix" it. When the technician was done, the sound was working again. Now it is 3 months later and the sound went out AGAIN. I called SquareTrade to buy a new part (one that will actually work) and get a technician to fix my TV correctly. However they claim that all of the limited liability on my TV was used during the last repair. ALL $800 was used on new part that didn't even work and a technician. So now they tell me too bad and I'm out of luck. WHAT A RIPOFF. Terrible TV, terrible "protection plan"

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    Customer Service

    Reviewed Feb. 27, 2017

    SHARP LC-70LE660U 70-inch LCD TV - Just like others who have written reviews on Sharp LCD TVs, I'm highly disappointed in my purchase. The TV is less than 2 years old and is already broken. I'm not sure how SHARP can live with selling products costing well over $1k that have a life expectancy of less than 2 years. At this point the TV turns on but endlessly loops through the "Sharp" screen. I've tried all the known methods of doing resets to no avail. I've started the process of contacting customer support but do not expect a positive outcome based on the experience of other consumers. Do yourself a favor and run away from Sharp TVs! On a side note if there is a class action lawsuit I'd be happy to join.

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    Coverage

    Reviewed Feb. 21, 2017

    BRAND NEW SHARP DIES IN ONE YEAR - TOTAL COST $232.08 per month to own a piece of crap. Great picture if you can afford to replace it every year! I'll make this short and to the point. June 2013 purchased a brand new 70" Sharp Aquos LCD Television. June 2014 brown spot center of screen. TV had never been moved. Sharp replaced the TV with a USED ONE. I had to pay $185.00 for shipping. The replacement 70" TV's wireless connection never has worked, neither did any of the USB inputs NONE! So I am connected Via Ethernet, Coax and RCA Connections.

    One year later June 2014 screen goes out. I called Sharp and was told that the replacement TV warranty WAS only good for thirty days PLUS if it was covered another $185.00 for shipping again. I had to replace the power board and did this myself for $30.00 to get the screen working again. My Mom has had a Panasonic for ten years with NO problems AT ALL. TOTAL COST PER MONTH FOR ONE YEAR OWNING A SHARP TV Purchase, Taxes, Repairs - $232.08 per month for one year of TV! Sharp? No thanks!

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    Customer ServicePrice

    Reviewed Feb. 20, 2017

    Bought a Sharp Aquos TV two years ago, thought I'd try Sharp since the picture was great and the price was right. Two years later, last month, two large black spots appeared on the screen, the size of grapefruits. I called customer support and was told that pixels have burned out and since it is out of warranty, too bad. Since I can't afford a new one, I'm stuck watching television with two large black spots in the middle of the screen. That's my last purchase of any Sharp product and I'll be telling everyone I know about Sharp's lack of quality and customer care. Lesson learned but the company's total lack of concern and "that's the way it is" attitude did surprise me somewhat, thought they were better than that.

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    Customer Service

    Reviewed Feb. 15, 2017

    Purchased LC-50UB30U in August 2015. Sept 2016 TV picture goes out. Still have sound. Contacted Sharp. Known issue, they said. Late Oct 2016 I received a "refurbished" TV as they said this is cheaper than fixing. Feb 2017 this TV loses picture. Contact Sharp again. Since I am 2 weeks outside the 3-month warranty on refurbished TV, they will not replace or fix. It is up to me to get repaired. For a known issue, they will not stand behind the TV and getting it fixed. Customer service supervisor David, said there is nothing he can do. Very disappointing in SHARP.

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    Customer ServiceStaffProcess

    Reviewed Feb. 7, 2017

    Hi there cautious customers. I purchased a $10,000+ SHARP AQUOS 5 years ago. I have owned several sharp LCD televisions but this will be the last one and here's why. My TV began having blurred spots, almost black blob like areas in 2 spots that are very noticeable. I contacted sharp and this was the beginning of a 5-month correspondence. They suggested troubleshooting and after several attempts from on phone support they suggested I pay to have the TV serviced by their preferred area contacts in Ottawa HAGOPIAN. After 1 visit that lasted 2 minutes and $70 to tell me it was not repairable, I was not happy.

    I reached out to SHARP again, after stating my case they asked if I had the original receipt. I told them that I didn't because I bought the TV some time ago however I have moved around several times since the purchase and this was noted and even the receptionist agreed that most people don't keep receipts that long. She took my info and had someone contact me for more info. After 2 days someone did get back to me and began the process to assist me. SHARP requested pictures of the TV, issues, MODEL #, and serial #. I sent over all the documents I had and while searching through online forums became aware of a class action lawsuit for this exact problem and model number. I was blown away to read all this.

    I received a call back a few days and the representative had translated to me that I was going to be transferred from the USA department and transferred to the Canadian office and that I can expect compensation of some sort. I asked her to make it clear again, I was expecting to get a refund or replacement and she confirmed and agreed that $10,000 is a lot of money to go down the drain.

    A few days later I had received a call and they left a message directing me to send info I had already sent. I again sent everything I had on the TV and they contacted HAGOPIAN to receive the diagnostic on the panel. They reached out again and asked for receipts, I let them know that I no longer had a receipt and my original store closed. I know it's totally not a good thing, but that's the marketplace today and how convenient for them to view all my documents and base a decision on this.

    My TV is part of a class action lawsuits for shady workmanship, I took their recommendations to have my TV troubleshot and evaluated by technicians at my expense, multiple interactions with the reps when they know damn well I had no receipt, police records show it's not stolen, the serial # is their TV and make and after all these reasons they still make a trivial decision on the outcome of my case based on the fact I don't have a receipt when they know damn well most people wouldn't keep a receipt this long. How convenient for them right, they are absolutely the worst crooks in the business. How is it fair, I'm out of pocket and they don't even want to help. How can they be so inconsiderate to customers, I tell you this is the worst customer service I have ever received.

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    Reviewed Feb. 2, 2017

    Purchased a Sharp Aquos LCD TV. Within 6 months, TV has the green lines and screaming audio then cycles on and off continuously for days at a time! Sharp say TV out of warranty although this problem is a major issue with all their TVs! Call the repair center where the repair is the cost of a new TV--so out to the curb - would have been easier to throw the $1000 bucks at the curb! So sad and undoubtedly no liability on Sharp's part...

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    Reliability

    Reviewed Jan. 26, 2017

    I purchased a 50" Sharp Roku TV and less than a month after we hooked it up dark blemishes started to appear all over the TV. I thought it was dirty at first but after reviewing all of the other posts about how awful Sharp TVs are, I guess I'll just have to live with a defective product until I can afford a new TV. For anyone considering buying a Sharp Roku TV. Do not buy it. Go with Toshiba or something.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    Bought a 65" Sharp TV in November 2016. It now has a green line running down the middle of it (2 months later). I call Sharp and they transfer me to another department. The guy is helpful but all the info he told me was completely not what he emailed me. First, he told me that he set up service for it. But what he set up was that I have to ship the TV back to their depot center for repair. He never told me that on the phone. And I have to ship it back at my expense... Shipping and all the shipping materials. He told me that in order to move forward with the case, I'd have to provide pictures of the TV but there's no way for me to provide them with the pictures because the email address listed says to call an 888 number because no one actually watches that mailbox.

    The return address is: Hisense USA, Attn: Data Processing, 7310 McGinnis Ferry Rd, Suwanee, GA 30024. If the TV is damaged in transit, then it voids the warranty. This was my first Sharp purchase after buying multiple Samsung TVs and never having a problem. I've learned my lesson and will never buy Sharp again.

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    Customer Service

    Reviewed Jan. 13, 2017

    Do NOT buy a Sharp TV! I paid $3000+ for a Sharp 70" Aquos tv and it died in 2 years. I brought out a Sharp approved technician (at my cost) to diagnose the problem. I was told it's a bad LCD panel which is not repairable. Called Sharp customer service and was told there was nothing they could do. No replacement, no offer of a refurbished model, no offer of credit on a new tv. Repeat! DO NOT BUY SHARP TV! They do not support or stand by their products.

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    Customer ServiceCoveragePriceStaff

    Reviewed Jan. 9, 2017

    I bought TV SHARP - Mod: LC49XUF8772ES 2 days ago on 05th January 2017. At the same day after the purchase I did not open the box as I was tired. At the next day I opened and took out the TV with intention to install on the wall and... Surprise - there was a spot on the screen at the upper right corner. I switched on and realized that the screen was broken and the TV is totally out of order - unusable. I call the service and local representative of Sharp and can you guess - they blame me that the TV have been broken by me due to negligence.

    The repair cost little bit more than the price of new TV. And certainly the warranty does not covering the damage. The warranty card is written by such way that I am not even sure among the items which are excluded from warranty is it also the cable with socket or might be only the cable is under warranty. Nice a? Actually excellent. The TV was cost abt 800 usd. I am feeling as a stupid person donate the company, which cheating the people. It will never happened again I promise. The Company Sharp together with their representatives and services are acting completely dishonestly and I am totally disappointed.

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    Customer ServiceReliability

    Reviewed Jan. 9, 2017

    Bought Sharp Aquos Smart TV model LE-48LE653U in Nov 2015 at Sams Club. All good until May 2016 when it started acting sluggish changing channels or switching off/on. Few days after, it would not start-up. Just kept looping at the initial Sharp logo but would never pass that point (off and on). Remote was unresponsive and so were the side buttons on the TV itself. I contacted Sharp customer service and they had me try a "reset" procedure through the TV buttons but also did not work so they scheduled a tech to come and repair (still under warranty after 6 months). After 2 weeks, tech came by with a new motherboard, replaced and all good until now January 2017. SAME THING AGAIN. TV just boots off and on on the logo screen. Tried the "reset" procedure and again. Nothing. Called Sharp and lo and behold, first thing they ask me is "when did you buy it?" to which I said Nov 2015 and you know what came next. I'm on MY OWN.

    After just 14 months - I am a proud owner of a $500 paper weight. Thanks Sharp! First and last time I am buying from you and hate to say it but will not recommend to anyone. I am sorry I did not do my research before buying like in coming to this board as I would of re-considered the purchase and after reading all the issues other Sharp owners are having it is clueless to me some type of lawsuit has not been filed against this shabby company. I don't know what management hands Sharp is under nowadays but I remember Sharp was known for quality and dependability, that's what mainly drew me to buy an "Aquos" TV but how wrong I was. BAD SHARP PRODUCT and BAD SHARP WARRANTY.

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    Customer ServiceContract & TermsSales & MarketingPriceReliability

    Reviewed Dec. 29, 2016

    They abuse the customer and use predatory sales practices knowingly selling defective TVs to the general public. They delivered 3 count them 3 defective documented TVs and the months of delay for them to do so has cost me months of work and hundreds of hours on the phone. They lie, cheat and steal and the latest one they sent me went bad after the 1st 3 months. They never fixed that problem after 2 tech visits and guts replaced. The screen itself is bad and they knew it was when they sent it. I am a computer tech for the past 21 years now so I know they can target serial numbers with defects and send those off knowing the product will fail. They tried to denied I am still under warranty even though I bought the service agreement in the past month and received the TV still in this year, January.

    They know they sent me a bad one and now 7 months later the TV is completely gone. No picture and even though the tech they sent said it is defective and must be replaced they still stall. This is the worst company by far for this and now they have teamed up with a substandard Chinese slave factory company to make their TVs. They will no doubt not improve and since I know back 10 years ago this same company made defective monitors for computers they will no doubt carry on this same defective tradition and abusive aftercare practices. They need to be banned from doing business in America as they know their TVs are junk. I am seriously considering a class action lawsuit as thousands of poor folks like me have been screwed by them. The abuse meted out by them is appalling and their lies heartbreaking. They do not make the top ten anymore because of this.

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    Verified purchase
    Reliability

    Reviewed Dec. 23, 2016

    I purchased a smart TV, Sharp LC 55LE653U in August 2015. Weeks later, the TV started having issues. Turning itself on and off during the nights as if it was possessed. It also would tune out while we were watching a program. In January 2016, Sharp replaced the mother board and it worked fine for several months until 3 days ago December 2016. This new TV (motherboard) suddenly will not connect to the internet wire or wireless. Even though the motherboard was new in January, Sharp has decided not to service it. They claim it is out of the 1 year manufacture warranty even though it was replaced in January 2016. Sharp, please don’t put your defective products on the market. People purchase TVs to be entertained. No one want to spend hours with your customer service personnel troubleshooting expensive defective products. Sharp smart TV was not a smart purchase for me.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 10, 2016

    I purchase this tv on December 2015 as a Christmas present, I bought it on evine.com and ever since I bought this tv it has nothing but been a bad experience for me. The tv started getting a flickering every 20 or 30 seconds and decided to call customer service. They had me go through all the steps (rebooting tv) as if that was going to help. They decided to send out a tech, he arrived about two weeks later and said the motherboard needed to be replace. He got the ok from Sharp to order a new motherboard and came to install it 3 weeks later. The tv was not ever the same. The image and quality were no longer the same and I felt like they put a different motherboard. The tv was function ok for a month and half and the tv developed a black spot on the lower part of my tv.

    I tried to get ahold of customer service and they never got back to me as if they were trying to avoid me. Finally got ahold of them a month and a half later!!! And they had me do the stupid steps again and nothing work. I'm still waiting for a tech to come out and figure this ** out! I'm done. I want to get a new tv or money back. I purchase the three year extended warranty so it should be any problem. I will be contacting Evine about this problem not being resolve!!!

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    Customer Service

    Reviewed Dec. 5, 2016

    I bought my Sharp Aquos T.V. LC-55UB30U last December (12/29/15) and had issues with it right away. At first I thought it was just a fluke, how the TV turned itself off. It was not. By March I had called enough times, with separate issues, that Sharp sent out a repairman to change one of the boards in the TV. Problem solved? Not quite. Again, multiple call over months of sporadic problems warranted another repairman to come out and replace two boards in the TV.

    Like before, I am still having sporadic problems with my TV restarting for no apparent reason. In November I asked Sharp to replace my TV. I have had the TV under a year, they sent out (2) different repairmen to fix the problems (which started in January) and that problem is still plaguing me. Sharp will only replace my TV with a refurbished model. I told them that I bought a NEW TV not a refurbished TV, and I want my TV replaced with a new one.

    I am not asking for a bigger TV, a higher end model or anything else. All I want is a new TV, the model that I paid for, that works. I don't know how many of you out there reading this feel about refurbished electronics but if I am having problems with my new TV, why would I want to risk inheriting someone else's problems? Sharp explained that my TV does not fall under a warranty any longer, and that if I want I can have either a refurbished TV or nothing at all. Sharp does not stand behind their products or appreciate your patronage. From my experience, I would highly encourage you to explore the different selections that other manufactures have to offer.

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    Price

    Reviewed Dec. 5, 2016

    Three Year Old Sharp 70" Aqua... Panel Goes bad. OK, confirmed by two different repair companies... Panel is bad... after only 3 years and 2 months. We paid $1800 for this TV. Sharp doesn't have parts. Called Sharp went through the on the phone trouble shooter most other people have gone through here. Panel is Bad... confirmed. The Deal - the same TV "Re-certified" from Sharp. (I thought they didn't have parts??) $650 delivered and setup. So let's do the math. 1st TV 3 years 1800.00= $600 a year to own it. 2nd TV let's say it last the same as the first one and by looking at all these reviews I'd say I'm being more than fair. 1st TV... 3 years... 2nd TV 3years... 6 years of Sharp TV's now cost for those 6 years 1800 plus 650 for 2nd TV = $2450/ 6years = $408 per year / 12months $34 per month to own a Sharp TV.

    These TV's should be lasting at least 10 years. Remember when you'd buy a Picture Tube-TV for $399 and it last like 20 years?? Word to the Wise here.... Don't BUY SHARP anything. The only reason Sharp is even dealing with us because they don't want a recall which would cost them $$$ because it would be free repair to us but this way they make us feel like we are getting a deal for $650. NOT SO-Lucky Us.

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    Customer Service

    Reviewed Nov. 27, 2016

    Aquos Smart 3D TV - I purchased this TV for my husband's 50th Birthday and it literally just stopped working the same month I made the last payment! Called Sharp and was told I would have to pay for repairs since it was past warranty. Called a repair place who looked at it and told me that the LED's went out and because the product was so new, they couldn't find the part to repair it. They even called Sharp to get the part and they said they didn't have it!! How could they NOT?!?!?! I will never purchase another Sharp product and should have gone with my gut when purchasing it and bought a different brand. That was over $1500 I guess my family didn't need. This company needs to be held accountable!! At least provide the part so I get this thing repaired!!

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    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2016

    I purchased a 60-inch Sharp Aquos smart tv on 10/25/2015 and the tv didn't last for seven months. I have been relentlessly trying to get my tv replaced. They send a repair and he opened the tv and said that the screen was bad and that they didn't make them anymore. Bull, I believe that they are working together to rip consumers off. Now their decision which took me constantly sending info back and forth to say that they didn't get it for three months. They accidentally closed my case and when I called they said that they want to give me a tv with some deformities, refurbished same unit. Wait a minute, why can't they fix my. I am demanding that they give me my money or a new tv. They think that this is a joke. I got a bad tv and I will never purchase another Sharp product. I am now in the midst of talking to an attorney. Happy.

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    PriceReliability

    Reviewed Nov. 17, 2016

    TV worked for a year and a half then just stopped. Paid over 1800 dollars for a 70inch TV and it's not functioning. I'm very decent with repairs so I tried to fix. Replaced the tcon board hoping it could be fixed turned out its the panel which is non fixable. Wow really if you have a defective product it should be on a recall and replaced for free which is good business. This company will never get any of my money again furthermore I will tell anybody that's willing to listen how horrible their service and products are.

    DON'T WASTE THE MONEY, BUY LG PRODUCTS. Money like this is hard to come by and if I could do it again I would do more research or just take that money and go on a nice vacation. This seems to be a common problem with SHARP. I can't express how much of a inconvenience this is or how frustrating it is to have hard earned money flushed down the drain and have the company which I trusted for a quality product do nothing but apologize.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 16, 2016

    Don't buy a Sharp tv. I bought a 55" smart tv model# LC55LE653U. I have had nothing but problems. Stopped working a week before the warranty was up. Turns on to the Sharp logo then shuts off... and turns on and off repeatedly. Tech replaced main board under warranty. 2 weeks later, same problem. Tech again replaces mainboard. 3 months later... Guess what... Same problem. But now it's out of warranty. After arguing in circles for 2 weeks with customer support. They won't do anything. No replacement or repair. I tried getting the main board and fixing it myself. No can do. No one has it in stock and the part is discontinued.

    Their customer service agents are bunch of freaking robots that have no emotion and don't understand that the problem wasn't fixed the first time when it was under warranty. Something is causing the board to short out that wasn't fixed the first time it was serviced. Now I have a 55" paperweight sitting in my studio. They told me that I should buy a new tv. Ha why should I have to buy another tv when I have a brand new tv, barely a year old, that broke under warranty and never was properly fixed, sitting my studio. I have a 13 yr old Emerson 32" flat in my bedroom that has given me absolutely no problems. Why is that? I thought sharp was a pretty good brand. I was wrong. If I end up buying a new one it definitely won't be a Sharp. The tv is a piece of crap and so is the company.

    I will never buy another Sharp product nor will I recommend anyone to either. It's been a nightmare dealing with this TV. No one that works there cares that the tv was never fixed properly the first time when it was under warranty. Even the Tech says that there is an issue that is causing the mainboard to short but they only fix what they are told to fix from the service department. I'm calling the company every day until this gets resolved. Do yourself a favor... Don't buy Sharp and get an extended warranty with whatever tv you do get.

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    Reviewed Nov. 11, 2016

    Garbage products. Warranty is one year for a reason. Screen greened out, then no power to the set. Was attached through the same surge protector as numerous other electronics, all of which are fine. Sharp = garbage quality. Stay away unless they give a full 5 year no question asked warranty.

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    Reliability

    Reviewed Nov. 3, 2016

    Bought Sharp Aquos Smart Tv one and half years ago. No picture no sound. Called Tech Support. Cannot help. Out of warranty. Referred me to TV repair in my area. Now after paying mega money for TV I have to fork out money to have repaired. Always had trouble within the year of software updates and had to call Tech support to do factory update. I will never buy another Sharp TV if its going to cost too much to repair. Im out over a thousand dollars for a year and half old TV. I should have researched Sharp TV's before buying. One unhappy senior customer.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2016

    This is the worst purchase I have ever made. I purchased tv from Costco aver a year ago in September 2015 as Christmas gift for husband. I was unaware that my 90 day return policy would be void by early purchase. Usually if you purchase as a Christmas gift then that is date they will honor. My mistake or I would have a refund of 2600.00 that I paid and purchased another brand. Problems: At least 3 times a week tv will not read wi-fi. The only way that we have found to get tv to read wi-fi is to go back to factory settings and start all over again with setup. We have Hulu and Netflix etc and all the accounts have to be reset up also so this turns into a 15 minutes process. Imagine that frustration several times a week. Our wi-fi signal is plenty powerful enough to support tv, problem is in the card reader in tv, per repair man that was sent out 5 times to make repairs.

    Every modem board in tv replaced, card replaced, picture quality diminished and many times we get picture with no volume. It took us over six months to get Sharp to replace tv when the repair person they sent out called them and told them even after repair tv was not working properly. When they finally agreed, only because Costco concierge services was on our side, they said they would send me a refurbished unit which was another 45 day battle because I refused to accept refurbished. If I wanted a refurbished tv I would have not spent 2600.00. I asked for a refund the entire time which they refused to give and my 90 day Costco refund was up before we ever took it out of box. I was screwed.

    Sharp was extremely difficult to work with and they do not stand behind the product and see to it that customer is satisfied. Tv still does not work properly and in a couple years when I save enough money up again I will get my husband a better tv for a gift. I saved for 4 years to purchase this one and was so excited for him on Christmas am and what a disappointment. Sharp products of any kind will never be brought and put in our home again. If you are looking to purchase a great 70 in wifi smart tv this is not your tv... Keep moving along!!!

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    Reviewed Oct. 27, 2016

    Another one bites the dust! Bought a Sharp Aquos 60 from Sam's Club in Jan 2015. Died Oct. 22, 2016. No picture! No sound! There should be a class action against Sharp Corp. Can't buy parts. Thanks for all the reviews! I am at the part where I was told to send in the receipt. Now I am waiting for the review.

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    Customer ServicePrice

    Reviewed Oct. 20, 2016

    My husband purchased this television in March 2014. We didn't use it until Dec 2015 because we didn't have the space at the time. In August 2016 suddenly a line went through the screen and a bunch of lines appeared. Sound is still great but now there's a black ball in the middle of the screen. Called Sharp and as others said they told us we would have to call a technician. The technician stated it was a bad panel and it would cost about the same or more to repair if Sharp even sold the part. I DO NOT RECOMMEND ANY SHARP PRODUCTS!! Also, it seems that this is happening to us who have purchased an Aquos. THERE SHOULD BE A CLASS ACT LAWSUIT ON SHARP!!! We are out of $1500+ each and it's not fair!!

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    Reviewed Oct. 17, 2016

    Purchased a 70 inch Sharp LED in May 2014. 2 1/2 years later the TV is useless... black lines. No one wants to help. Buyers beware... $1700 paperweight. Went to the store with my problem and was told to spend more money on a new tv that would probably place me in the same situation two years from now. 100% dissatisfied. I will never as long as I live buy another product marked "Sharp". Beware of future products from Foxconn parent Hon Hai Precision

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 13, 2016

    So I bought this tv from Best Buy and it looks great and all but it started to malfunction in 6 months but it still work and on the 10 month it just kept turning on and off but unfortunately I did not buy a warranty for Best Buy. So I call Sharp customer support and they get me setup and tell me to sent them proof of purchase which I did and never got back to me and I call a week later and they tell to sent proof of purchase again.

    So here I am 10 days later they tell me that a technician will call within 48 hours and nothing. 3 days later the technician calls and tells me that the part which was to arrive to him hasn't arrived. He will no longer wait so Sharp customer service calls me to tell me that by next week a new technician will be available and will call me to make an appointment. Overall they suck in customer service. Their tv break easy. I don't know why Best Buy sells their things. Don't buy their tv. So here I am waiting to see when my tv will finally be fix and if it does it probably will be breaking soon since from time to time the images went all blurry. Now it just keeps turning on and off.

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    Customer ServiceReliability

    Reviewed Oct. 1, 2016

    I have brought 32LE341M - LED TV as on 18-08-15. On 3rd September '16 it gone faulty. When I lodged a complaint one technician came to my location and declared SMPS card gone faulty and the cost to replace with new card will be 5500 Rs. He gave me an exchange offer to exchange my faulty card (which he declared faulty) with new card and give 3000 more bucks, and when I asked him to replace the card he take a old SMPS card (1-Jan, 2016 written on card) without any company packing and also clearly showing a used product.

    I have chosen Sharp product from all leading products in market like Sony, Samsung etc, but the experience I gone through was really very much disappointing. I feel like cheated as first of all product gone faulty in 1 year and then extremely worst and unreliable service support. I am expecting once again for positive response and genuine solution to my problem from Sharp management to support me so that my faith on product remains the same as on the first day I brought my product.

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    Customer Service

    Reviewed Sept. 28, 2016

    Thanks to all who validated my experience with my 50 in Sharp flat screen. It is 2 months past 1 yr warranty & did not purchase ext warranty. Good news is it came as bonus with furniture purchase. Screen completely black. Called Best Buy where it came from & told too bad, should have bought warranty, and just buy another TV. Daughter called Sharp; after 1 hr of haggling, told might be backlight. So, found local co for $30 to diagnose & awaiting news. Have bad feeling about this, & will never purchase a Sharp TV. Unfortunately, believe this is just sign of the times, poor workmanship & customer service.

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    Verified purchase

    Reviewed Sept. 23, 2016

    I purchased a Sharp Aquos 4K Ultra HD television set July 16, 2016 from Best Buy. Two months after this purchase, the tv developed lines and a double image. I called the manufacturer (Sharp) and not only were they not helpful but they were completely incompetent. They offered to send someone to fix the television at their convenience and requested that I absorb the costs of dismounting and re mounting the television set. I wish I had read the reviews on Sharp products before making this purchase; it seems like all of the reviews I read cited the same issues after only a few months following purchase. I will count my losses and buy from a reliable brand. Buyer beware.

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    Reviewed Sept. 23, 2016

    The sound on this TV was NEVER good. But the picture was sharp; had no problems with that. My dissatisfaction is that this TV didn't even last 2 years! Lasted only 18 months. The screen went black, you could hear it, but could not see it. The other TV in the house (Samsung, we have had for 7 years). How does that happen from a well known and respected company? I've had TV that I've had to donated, just to be able to upgrade. Is it because "it was made in China"? Whatever the reason, and I have now read so many similar review on this same brand of TV: SHARP you are not only losing your great reputation for good TV's, but you are also losing loyal customer. I am now one of them! Stop producing poor quality item!

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    Customer Service

    Reviewed Sept. 20, 2016

    Sharp Model LC-48LE653U. Sound goes out intermittently. They ran me through a reset for the TV. Sound came back but went out after a few hours. TV is 13 months old. Yes, I know, out of 1 year warranty. I will NEVER buy another Sharp product of any kind. They offered to charge me to have the TV repaired. I spent $428 or the POS and know this is an inherent defect but they would not help. PLEASE do yourself a favor and never buy their products. Won't ever make this mistake again. BTW, they kept me on hold and passed me to three different people to ultimately tell me they would do nothing for me. Customer service is an F. Customer satisfaction is an F!

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    Verified purchase
    Customer ServiceReliability

    Reviewed Sept. 20, 2016

    I purchased a Sharp 70 in flat screen LC70c6600u April of 2015 from Sam's Club. The picture went completely black within 30 days. I called Sharp customer service and after 3 attempts finally got someone that spoke English and I could understand them. After one hour on the phone they said that it should be returned to Sam's Club. I thought that it was unusual that the TV was bad and decided to trade it for a new model. Now the Sharp TV I have has a huge black line about 10in up from the bottom of the screen.

    It is out of warranty and Sharp is telling me the screen is bad. Everyone I have talked to is saying it is cheaper to start over. Replacing the screen is $1200 if I can find someone to do it... Sharp's customer help line is NO Help! Buyer Beware!!!! Run to anybody but Sharp. By all the similar posts it is clear they have a factory defective product issue. I may build a blog website "Why Sharp TV's Suck"! I bought it not once but Twice. Boy am I stupid.

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    Customer ServicePriceOnline & App

    Reviewed Sept. 7, 2016

    About 15 months ago I was on this very site reading reviews on Sharp TVs, and I was that person that thought, "Maybe these folks just got a bad apple in the bunch". Well, I was WRONG! I purchased a Sharp Aquos 65" TV from Best Buy, and 2 nights ago it just stopped working. I called to speak with tech support and got the runaround and was told that I needed to call an outside repair person. I if I just needed a software update off their website, they brushed over it. My TV actually turns on and has a back-light but I cannot enter a factor reset code inside the menu screen as the remote is not being recognized by the TV itself. I was hung up on 2 times, and told the final time, "Look sir, the TV is not working, you need to call someone other than us to see if you can fix it".

    Well I spoke to a repair company here, and they REFUSE to work on Sharp products as they are charge a "restocking" fee to send out parts to the repair shop, and they grossly overprice those prices and restocking fees. The repair shop told me it was would probably be better to just get a new unit. PLEASE, if you are reading this and are in the market to purchase a TV, listen to what we are all saying here and DO NOT PURCHASE A SHARP PRODUCT! I was you less than 2 years ago, and now here I am out 1300 dollars and needing to replace my TV. Do yourself a favor and save the headache!!!

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    Online & App

    Reviewed Sept. 6, 2016

    This TV offers Bluetooth to connect a keyboard, mouse, or other devices. This does not work. Sharp support tells me they don't guarantee it will work nor know of any keyboard that does work. I've tried many Bluetooth keyboards, with and without a dongle. Sharp has looked at the TV but they can't confirm or deny that the Bluetooth works. (This is after dealing with Sharp support who thought the Bluetooth was just for separate speakers!) This TV also offers the ability to connect another IP device to use as a remote, like your cell phone. I've tried downloading various Sharp remote Apps to my iPhone but none can connect to my TV even after setting the TV to enable a separate remote and using the correct port. Nothing works. Sharp support still can't help.

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    Reviewed Sept. 1, 2016

    Bought LC-70TQ15U ~$2000 Nov-2014 and it went bad in Jul-2015, horizontal lines across the TV, out of warranty so Sharp will do nothing. Called a couple of repair shops and they said the panel is bad and it's probably cheaper to just buy a new TV. Will not buy Sharp again.

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    Reviewed Aug. 28, 2016

    I bought this tv on 3/21/15 and on the 8/10/16 I noticed a horizontal line 10 inches from the bottom of the screen. I contacted the Sharp company and was told that there is nothing they can do because the warranty was only valid for one year and I should take it to the repair shop. The next day the tv is dead, it will not come on just a white light at the bottom of the screen comes on-- the tv was bought from the FT HAMILTON ARMY BASE.

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    Reviewed Aug. 19, 2016

    DO NOT BUY A SHARP TV! After only 18 month I needed a new LCD panel (which they don't make as it costs as much as the TV!) Out of warranty and their service vendor offered to recycle after speaking with their tech dept. Now they will not do anything for me since I don't have the unit to return!!! AGAIN, AFTER THEIR TECH DEPARTMENT STATED THAT IT WAS NOT FIXABLE!!!

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    Customer ServicePrice

    Reviewed Aug. 17, 2016

    Purchased a Sharp 65" LED in Feb 2015. In July 2016 the TV stopped working. All we could see was a washed-out image, barely able to make out anything. Sears repairman said LCD screen was bad and unlikely to be able to repair due to Sharp not producing this part anymore. So called Sharp to report this dx and ask if they would offer recompense, since TV was only 5 months past one-year warranty period. Customer Service was very polite and seemed to want to work with me.

    They asked for several pieces of documentation, including proof of purchase, pictures of screen with TV on, picture of model # and serial #. So went to all the trouble to get and send this info, only to have Sharp do nothing more than contact another repair shop, which offered to do another $100.00 diagnostic before recommending repairs. Keeping in mind that Sharp never agreed to pay anything as compensation, I declined and wrote TV off as a total loss/bust. Have since bought a Consumer Reports-recommended LG 65", with a two-year warranty. Better TV, better picture, roughly the same price. Understand Sharp may be going out of business. None too soon.

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    Price

    Reviewed Aug. 17, 2016

    As a retailer, I take pride in providing good products at equitable pricing. We sell many brands, including LG, Samsung, Sharp, Sony, etc. The TV that is in question is an 80" model- LC80LE844U. It failed in less than 4 years of in-home use, and there is no factory or distributor inventory of parts to repair it. The initial retail price of $5,124.50 is wasted. Sharp thus far has refused to assist in finding a part or offering a re-furbished or discounted replacement. Other brands in similar situations have offered some solace in terms of vouchers, discounts, or other means of keeping a customer satisfied.

    I understand the product is out of warranty (free service, or parts), but refusal to assist is poor consumer relations. I hope the new owners of Sharp electronics don't follow this precedent (Hisense). We take all of this into consideration when selecting the brands we sell. I will be glad to report an update if there is some resolution by Sharp's review group. Thus far, nothing.

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    Verified purchase
    Reliability

    Reviewed Aug. 15, 2016

    I have had 4 Sharp TV's that have been bad. The first one had a picture that had lines across it. They replaced it. The second, third and now the fourth one all the audio is acting up. I have asked for my money back several times. They act like it's unheard of. They keep giving me the runaround. I am so sick of this company. I bought the first tv through Dell. After a month Dell can't do anything about it. They know they are defective. Dell is giving them away if a consumer buys a big tv. It has been over a year and I'm still getting the runaround. I will never again buy anything Sharp.

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    Customer Service

    Reviewed Aug. 11, 2016

    Sharp LC-60LE660U - After just 1.5 years a horizontal line appeared going from right to left tapering off. 3 days later another came from left to right. In the morning it wouldn't turn on, dead. Called Sharp, rebooted per their instructions, dead. No warranty. Never buying Sharp or go to Best Buy again.

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    Reviewed Aug. 10, 2016

    Bought a Sharp LC-60EQ10U TV in October of 2014 for over $1200.00. Thick shaded horizontal lines appeared on the screen and started to flicker. Geek Squad tech told me the TV was finished and couldn't be repaired. What a load of garbage Sharp TVs are. Will never buy from them again!

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    Customer Service

    Reviewed Aug. 8, 2016

    WORSE CUSTOMER SERVICE EVER! Have been dealing with Sharp for almost a year for a non-functioning TV. Will never buy a TV from Sharp again!

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    Customer Service

    Reviewed Aug. 1, 2016

    We bought our Sharp Aquos 4K Smart TV on June 20th 2016. The TV came with no manual, just a quick start guide. I was told I would have to print the manual, about 70 pages. I figured out how to set up Netflix and other apps with the help of a friend. Netflix worked up until 5 days ago. It's connected to my internet. I've talked to so many level 1 techs at Sharp. I was told a senior tech would call in 24 to 48 hrs. So after 48 hrs I called back then was told no senior techs work on the weekends, but that one will call me on Mon.

    I waited around all day on Mon and got no call, so I called Sharp again and was told someone tried to call at 3:30 and got no answer and I said maybe because no one called me. And no such call shows up on my caller ID. Then he says it will be 24 to 48 hrs for another call. I'm taking this TV back to Walmart tomorrow and not get another Sharp product or Hisense which is the same co. I feel I'm lucky compared to a lot of the other nightmare stories about Sharp.

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    Reviewed July 31, 2016

    Sharp LC-60LE847U 60-Inch - After 4 years of use a thin Green vertical line appeared approximately 1/4 of the way from the left edge of the tv. This seems to be a very common problem and Sharp does not seem to back their products, therefore my new house will not have any Sharp products. I hope people take the time to warn others. They have lost my families loyalty for life.

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    Customer ServiceCoverage

    Reviewed July 23, 2016

    I bought a 70 inch Sharp tv two years ago and bought the Best Buy 5 year extended warranty. I was watching tv and all of a sudden the screen went black in the middle and the two sides were working. Called Best Buy and they came out and said there was a crack in the screen and that was not covered by the insurance. How could this happen. It was not hit, it is sitting on my wall. We were watching it when it happened. They are trying to say that someone cracked it. We have no children and no cleaning service which they suggested could of done it. How could this happen while we were watching tv and they try blaming us that we cracked the screen. Will never go to Best Buy or buy a Sharp product again.

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    Customer ServiceStaff

    Reviewed July 12, 2016

    Had this TV for a year, it died one week after warranty. Sharp people will not help you. Paid $900 for it. I will not buy a Sharp product ever again. Was on the phone with them all day and they do not have any repair shops near me. I will have to get throw this TV out. DO NOT BUY SHARP PRODUCTS.

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    Staff

    Reviewed July 6, 2016

    After 18 months and $1500 our Sharp Aquos television started getting two black lines across the bottom of the screen for about a week... then the picture would shake as if it were have seizures. After two days of that our screen fell into the black screen of death. We had a Best Buy Geek Squad come out to investigate the issue. He told us it was the backlight and Sharp does not make repair parts for their products. Our television was dead and we need to trash it. We aren't even done paying for it. Still making payments. Very aggravating. Worse purchase we have EVER made!!!

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    Verified purchase
    Customer Service

    Reviewed July 2, 2016

    On 9/2/15 my wife and I bought a Sharp TV with a 5-year warranty. Within 7 months while watching a program, the TV screen would suddenly turn green and turn itself off. This continued night after night. We telephoned US corporate office in Mahwah, NJ on June 27, 2016. We spoke with a woman named "Jess" in the Complaint Dept. "Jess" said she would refer the matter to AMTRAN Dept. She said we should hear from AMTRAN Dept within 3 or 4 days. No telephone call was returned to us. We bought the TV from Paul's TV and Appliance Store in Reading, MA. However, this store filed bankruptcy.

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    Verified purchase
    Customer ServiceReliability

    Reviewed June 29, 2016

    Just experienced my first purchase/ownership experience with Sharp and it will be my last. In short, as a consumer, I have been taken complete advantage of and left with no recourse to make things right. I purchased a 60" Sharp Aquos Smart TV - LC60EQ10U through Sears. I paid nearly $400 for the 3 year extended warranty through Sears (MPA - Master Protection Agreement). The TV sat on a stand and wasn't overly used or had gaming devices connected. Just DirecTV. 10 months later the screen began to flicker and eventually went out a few days later. After notifying all parties connected to the warranty/MPA they scheduled a technician to determine the issue. 7 days later the technician confirmed my initial suspicion that it was a defective unit and said Sharp would contact me within 7-10 business days with a resolution.

    8 days later I receive a call from Sharp and their solution to my issue was to send me a refurbished unit that (in their words) can have aesthetic imperfections but should work as new. I declined and requested a new unit, as I purchased mine new. Sharp referred me to the Sears MPA department. Sears declined to assist as it was within the 1 year manufacturer's warranty and referred me back to Sharp. During my discussion with Sharp it was disclosed that by accepting their offer of a refurbished unit, I would be accepting only a 90 day warranty from them. Obviously, at this point I'm disgusted by their unwillingness to make things right. They declined my request for a 1 year manufacturer's warranty and will not move any higher than 90 days. I contacted Sears MPA department and was informed my extended warranty could not be transferred to the refurbished unit because it's not considered new. Nothing they can do about it.

    I requested a refund on my useless MPA and will only receive a portion of it returned. I have been without a television going on a month now and have been forced to accept a defective television that was returned to them, that they repaired and cleaned and oh by the way - they will only guarantee will work for 90 days. Sharp suggested I purchase an extended warranty through them if I was concerned about it failing after the 90 days. Are you kidding? Pay more money for a warranty on a used product that is replacing a new product that I purchased and wasted money on the initial extended warranty through Sears?

    This, my fellow consumers, is how large corporations feel about the people that keep them in business by buying their products. I can assure you that not only will I never visit a Sears outlet, store or website nor purchase a Sharp or Hisense product, but I will share this story with anyone seeking to purchase a TV, audio or any other electronic device. Beware of the fine print.

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    Customer ServicePrice

    Reviewed June 29, 2016

    I bought a Sharp LC-60LE65OU on 07/19/14 and on 05/2016 a green line begins to appear on my TV. Called Sharp and they said, "Let's reset it," which I did but nothing changed. Sharp said, "We can do nothing. Your 1-year manufacturer warranty is over." Call service department and they told me that I have to bring the TV, pay $75 just to check the problem, then after that "We will tell you how much it will cost you." Called again Sharp and they ask me to send them a copy of purchase receipt, a video on my TV and different pictures of the TV on different settings to analyse the problem.

    6 weeks into this, Sharp came back to me and said, "We can take back your TV and send you a refurbished one with a warranty of 90 days only" but I have to pay $325. How can I be sure that this TV does not have this problem or any other problem since it is a refurbished one? It is useless to call Sharp customer service, they are horrible. Very bad experience. Will never buy a Sharp brand.

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    Customer Service

    Reviewed June 27, 2016

    Bought a big, beautiful Sharp LED TV and really regret it. The TV is a bit over a year old and it has suddenly gone dark - no picture. I submitted a request for support on the Sharp website, but have not received a response. I thought I was buying a quality product and I am very disappointed.

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    Customer ServicePrice

    Reviewed June 24, 2016

    We bought a LC 70LE755U 70" flat screen and it lasted 2 years before developing lines on the screen before eventually failing completely. We called and did all the reset mumbo jumbo but nothing worked. After reading all the problems with SHARP tv's apparently this is a common issue and expensive to fix. We paid $2600 for this TV so that's over $100/month. A total waste of money and I will NEVER buy another SHARP product.

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    Price

    Reviewed June 22, 2016

    Sharp Aquos 80" LC80LE650U - Purchased from Costco 1+ years ago... Screen goes blank. Many factory resets required. Has many other problems. It cost me $2400 for this. I would not purchase any product from Sharp... Ever. Do... Not... Nuy...

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    Verified purchase
    Customer Service

    Reviewed June 22, 2016

    50inch 4k uhd aquomotion 120 DLED Quad Core smart central 3.0 - Has been nothing but problems with this model. Had repairmen come three times for same problem ghosting on screen and wont hold memory. So I waited for 2 weeks for replacement TV and found it was a refurbished unit with 90 day warranty and I paid for new TV with 1 year warranty and after being on for 10 minutes TV died. Call service and they said I would have to wait a week for repairman to look at it to see if it was fixable. This shouldn't be allowed and I feel if you pay for a new working TV you should get a new one back. TV was ordered online from sears.com on 11/18/2015 and arrived on Dec 15 2015 and had problems starting in later Jan 2016. Don't waste your money on this model. They just cannot get it right and service is horrible.

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    Customer ServicePriceReliability

    Reviewed June 4, 2016

    After 25 months screen goes blank, defective panel. Sharp customer service a complete joke, could care less and would do nothing. Cost me $1,600 and it CAN'T be fixed. Sharp doesn't manufacture the defective panel anymore. They know it's an issue for all their TVs but will do nothing for you. Stay away. I'm so sorry I didn't get the Samsung instead. Don't make the same mistake I did.

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    Reviewed May 27, 2016

    Bought a 60" Sharp Aquos LCD TV on 4/24/2014 with a 2 yr warranty. By 5/24/2016, (1 month after warranty was out) the TV goes bad. A product like this should last longer than 2 yrs!!! Worst value of anything I've bought in a very long time. Will never consider a Sharp product again.

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    Reviewed May 22, 2016

    We got a Sharp Aquos LED TV from a lucky/raffle draw. It doesn't have free hdmi cables and the like to connect to any device. We cannot understand the local channels here as they speak their own language so we use internet to watch English news and movies that's why we need to connect it as extended display of the laptop (like a projector). But the picture quality's fine. It's wide, it's free, and it's been good so far. We'll see how long this will last.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 10, 2016

    I bought a Sharp 55" 4K Ultra HD LED tv for my husband's birthday in October 2015. Shortly after purchasing a small green square showed up in the lower right hand corner of the tv on shows that were not full screen. 4 months after purchase the remote control quit working. We contacted Sharp. At first we were told the remote control only has a 3 month warranty. Then we emailed Sharp and were told that in fact the remote control and tv both have a 1 year manufacture's warranty. We explained that our remote control is not working and there is a green square in the corner. They sent out a technician who replaced the eye and the power board. The remote still did not work and the small green square tripled in size.

    The technician recommended replacement of the tv and said Sharp would be in contact with us. We waited a week and never heard from Sharp. We contacted them again, they said they think the problem is our cable box but when we connect another tv to the box and hdmi cable there is no green square. We asked about a replacement remote control since ours still doesn't work. They said they would order one and wanted to send another technician out. Another week went by and no remote or call from technician. We contacted them again. No remote had been ordered and again they believe the issue is our cable box. They again said a remote would be sent to us and a technician would contact us. The remote came a few days later.

    The technician came a few days after that. He replaced the mother board, the large green/purple square is still in the corner along with a line across the top. This technician also recommended replacement of the tv and said Sharp would be in touch with us. Again, Sharp did not contact us. We had to contact them. Again, Sharp say they believe the issue is our cable box but agreed to replace our tv with a "re-certified" tv and would revert to Best Buy's refund policy of 15 days; although they are the manufacturer and have a 1 year manufacturer's warranty. We absolutely will not buy another Sharp product and we want a refund for this tv. We are still waiting on a call back from them after explaining we will not take a re-certified tv and insist on a refund.

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    Reviewed May 9, 2016

    I and my husband purchased a Sharp Aquos LC-60LE640U on November 2012. The set has been used sparingly and only by my husband and I. Now by May 2016, a $2,000 machine has gone dud. No matter how accurately you do the "Initial Setup", you can't access any channels of cable provider or dish provider. Even the audio is out. We really got scared after reading the reviews. One reviewer was told it would cost $2,000 to repair. This gives us nightmares. Were we ignorant when we purchased this Sharp product?

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed May 5, 2016

    I purchased my TV from Dell on October 14 and it was delivered on the 19th. I started calling Dell around Jan 5th trying to get them to fix the problem and I had to deal with them over a period of 2 months till I called Sharp Electronics and they set me up with a company called Newport out of Oklahoma. They missed the first appointment and instead of trying to fix my TV they all are giving me the runaround. All they manufactured in 2015 are factory damaged to the main board. Don't let them fix it. They need to replace your tv. I am going to court over this. The Sharp logo will not go away till the TV powers down and I have to unplug it from the wall and plug it back in over 10 times for me to get my tv going. And even if it does turn on no HD Channels. I urge everyone who is having the same issue with their TV to get on a site and start chatting and start a claim against Sharp.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 5, 2016

    I purchased two 70 TVs Sharp electronics branded. One was purchased 2 years ago for $2,300 which is in my family room and with a young child we watch minimal TV. I notice recently (March 10th, 2016) white spots on the TV screen. Internet shows other Sharp customers complaining about the same exact issues. I call and email Sharp to see what can be done. 2 days go by and I receive an email asking for pictures and proof of purchase information and certain pics of serial # and various setup menus and screens. I quickly forward back this info which then 3 days go by and they then ask for more pics which I then send in again. 3 more days go by they ask for a pic of the menu screen again, then three more days go by and someone contacts me to tell me my TV set is not under warranty (yeah... we knew this a long time ago considering your terrible warranty on new products is one year for a TV that costs $2,300).

    Sharp explains to me as a gesture of good faith they are going to send me a refurbished replacement of the identical unit for a price of $550 (basically their cost of a new one). I agree and ask the rep on the phone I would rather have another unit considering the customer service reps on the phone acknowledged the presence of these white spot issues on TVs they manufactured 1-3 years ago and Sharp does not know what is causing the issue and does not know how to resolve the issue they just know newer units are not experiencing this. The rep on the phone assures me that the refurb is tested for quality and states that the TV will NOT come with the same problems and that I have 90 days to return it if something happens. Great right?

    2 weeks go by the new TV arrives, the shipping company unboxes the unit & takes down the old unit, and we turn it on & the replacement unit have the same white spot issue directly out of the box. And as an extra added bonus the top of the TV frame was scuffed pretty bad. I felt terrible making them take this one down and put my original backup on the wall & refused shipment. Called Sharp about this and case being reviewed again I get a call back. The rep says that they have agreed to send me a different model which is better. I ask what the model # is and I look up on google while I am talking to him on the phone. This unit has less HDMI ports & a glowing 1.0 star review on Amazon and Walmart websites with many complaining how this TV is HORRIBLE.

    I explain to the rep on the phone this is NOT acceptable to me paying $550 for what was agreed upon (the identical model) and now am trying to be sent a lesser model for the same price. He then placed me on hold for a long amount of time and came back and said he would put my case out for review again. 2 weeks go by and all the sudden a credit shows up from Sharp electronics on my credit card for $550 so I call them back referencing my case number. Rep gets on the phone and they tell me I asked that my case be cancelled. I explained to the rep on the phone exactly what I said to the previous representative that if they cannot provide me with an equal TV or better TV that is what I paid $550 dollars for and if that is not possible then I would like my money returned to me and to be notified prior to that happening.

    And the kicker is they tell me that because my case was cancelled without my knowledge or agreement to this happening that they cannot open the case again. So a customer that buys $4,700 worth of products in two years and this is how they treat them!!! I also have been still waiting for a callback from the last rep who I talked to roughly a week and a half ago who told me he would call me back personally in 2 days. Worst customer service & products I have ever experienced and am in the process of opening up a small claims court case and I will tell this story so many times to so many potential customers and leave this review everywhere you can even imagine on the internet. Hope this saves some other innocent person some money.

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    Staff

    Reviewed April 29, 2016

    I purchased a Sharp LC-70LE640 Television in January of 2013. It lasted three years and one month, then the screen began to produce a distorted image. Color will not adjust (turned red and black) and image is out of focus. I had a service person look at it and was told the screen has failed. The television looks perfect and has not been heavily used. The television it replaced was 65 inch and almost 10 years old. It still worked when replaced (a Mitsubishi). This television was just over $2,000 new and is a complete write off in three years. I own three other brands and will never purchase a Sharp television again.

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    PriceReliability

    Reviewed April 28, 2016

    Bought a 80" Sharp smart Aquos tv HD and after less than two years my tv went black and won’t reset. Called out two separate T.V. repair guys. Both not knowing the other one was here comes up with the exact same problem.T. V. is no good. The panel lcd board and light went out and I have to buy another TV ‘cause this one cost (2) two thousand dollars to repair. Who has that kind of money to repair something that Youtube, and Google reviews have already proved that this is an issue all over the country and Sharp knows about it but yet keeps selling the tv to all the unknown people putting OUR money's in their pocket and turning the other cheek on us consumers?

    This is wrong. We are hardworking citizens trying to making a living while the dirtiness and greed of SHARP TV'S continue to RIP US OFF. Where is the fairness in this? You have my money and I have your defective merchandise. I demand an explanation from SHARP. How they can sleep at night knowing they're selling defective SHARP TV'S to us consumers.

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    Verified purchase
    Customer Service

    Reviewed April 25, 2016

    I received a sharp AQUOS 55" smart Tv as a Christmas present on 9/23/2015. The TV has not been used that much, now five months later I go to turn the TV on and the screen is black and the word Sharp is stuck on my TV. I was told to download information given to me so I could reboot my TV. I did that but it still did nothing. I then requested a new one and was told THAT WAS NOT AN OPTION. I requested someone come out to look at the TV and I was then told my request was cash on delivery for the service. The company claims that was a mistake but thought my whole control board needed to be replaced. I would call that "REFURBISHED". I have spoken to numerous people about this problem and I have gotten nowhere.

    They want to send someone out to fix the TV (basically rebuild it) and will not extend my warranty. I feel if they are confident in the workers they have then they should extend my warranty from the day it is fixed. They had the nerve to say I could buy a warranty from them. This company does not stand behind their products and does not care about the customer after they have your money! There is no way a TV should have to be rebuilt and it hasn't even been a year. Word of advice: Do not purchase any Sharp TV from any store period! IT MAY BE A GOOD STORE BUT THE SHARP COMPANY WILL NOT STAND BY THEIR MERCHANDISE OR THEIR CUSTOMER!

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    Sharp TVs Company Information

    Company Name:
    Sharp TVs
    Year Founded:
    1912
    Address:
    Sharp Plaza
    City:
    Mahwah
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    shop.sharpusa.com