Sharp TVs Reviews
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About Sharp TVs
- Great picture quality
- Reliable performance over years
- User-friendly interface
- Good value for money
- Customer service can be unhelpful
- Frequent issues with warranty claims
- High repair costs
Sharp TVs Reviews
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Reviewed Feb. 29, 2016
I purchased a Sharp Brand 70" TV less than three years ago. I turned on the TV a few days ago and there is now a green line running down the entire screen. That was enough to make it unwatchable but as of yesterday the set now turns on and off by itself. I understand this set is out of warranty but I asked if it could be repaired or if they could offer me a discount on a new set. The customer service people were not exactly rude but they were not in any way accommodating. They told me in no uncertain terms I was screwed. I then offered the suggestion that they were telling me 3 years for a 2000 dollar television is a reasonable expectation for quality? They said "no" but you are screwed anyway.
Please do not buy these low quality sets. Look to another more concerned manufacturer that is able to understand that if a product is low quality, they should still stand behind it and help consumers who have been taken advantage of. I AM ABOUT TO TAKE MY 70" TELEVISION TO THE DUMP AND IT FEELS LIKE I JUST BOUGHT IT!!! I believe in using buying power as leverage so I warn you to stay away from SHARP low quality products.
Reviewed Feb. 17, 2016
Bought the LC-70LE600U TV in March of 2013 for my new home. Bought Sharp's extended warranty on their website. About 6 months after purchasing, the TV's main board burnt out. They took about a week to send someone out to fix it. Good thing I bought the extended warranty, about a year later, a dark spot appeared. Warranty didn't cover fixing it, they wanted to send out a refurb or give me $750 because the warranty I purchased from Sharp was for a smaller TV even though the Sharp website asked for Model and serial number for the specific TV. We paid $1700 for the TV and the warranty was for suppose to either cover a new TV or fixing the existing one.
Needless to say, I was slightly irritated and took the $750 payout. Glad I did because it's been less than 3 years since the original purchase and now the Sharp POS Aquos shut off permanently. No power, nothing... Buyers beware, don't ever buy a Sharp POS, you can buy a VIZIO for half the price and leave it on for damn near 10 years straight without a failure. I should know, we have them all over my dealership and they are on from 8 am to 8 pm every day but Sunday! I know I will never give Sharp my money ever again!
Reviewed Feb. 12, 2016
Bought this TV on March 29th, 2015. The local store, Video Only in Dublin, CA carried this TV and I always believe in buying local. They professionally delivered it and from the truck to the wall they installed it, as well. Immediately, I started to notice how the picture degraded. Over time it degraded more and more. The store which I purchased it had went through the settings a couple of times to ensure the settings were set up accurately. Then they referred me to Sharp customer service, as the warranty the first year is Sharp, the 2nd year Video Only would handle.
Sharp Aquos customer support makes you wait on the phone forever. They request several pictures of the TV to be sent to them so their technicians can evaluate and this is before they will agree to send a TV repairman. They also require a copy of the original receipt. We had to send the receipt 3x at different stages of our discussions with Support because they kept losing it. Or perhaps they didn't store it so they have to keep asking you for it. In addition, do not send the pictures they require in one email, as they will say they can't open a large file. Keep them on the phone and make them wait as you send the pictures one at a time and have them tell you that they received each one. This is important and you won't know what they have and they won't tell you unless you make them stay on the phone.
They finally agreed to send a TV repairman out. He came the following week. He spent two hours. Replaced the motherboard. TV still is degrading in picture. Even worse now than before. You see shadows after movement, spots, color is very far off even after settings. Also, the pixels are so distorted that people's faces look pitted, not smooth. TV repairman after spending much time again on the phone with SHARP came out and again he replaced the motherboard. When he left, he said he could not fix the TV. It's a bad TV. Now we have a black two inch line going straight down the middle of the screen. It's unwatchable.
We have been demanding a refund the entire process through emails. Sharp sends automated emails that say they will contact you with resolution in 24 hours. They mean business hours which means 3 days. They don't call back. They make you call them to ask what the update is. Again, another 24 hours. Another call to them, they offer a REFURBISH TV. Really? I spent $2400 for a brand new TV, your top of the line and you want to give me a refurbish? NO. I want my money back. As I type this, I am on hold for a supervisor. I've been waiting for 20 minutes for one to come online. I will never buy Sharp TV again. I suggest you don't either. My girlfriend's LG 55 inch from Costco is 5 years old and works great. Better picture than the Sharp Aquos I purchased.
SHARP: THIS IS HOW YOU LOSE CUSTOMERS. This is how you lose in your industry and one day we will see your company dismantle completely. You will deserve it, too with the poor quality of TVs you have been turning out and the very poor consumer support you put out. Shame on you. Don't buy Sharp TV.
Reviewed Feb. 2, 2016
Sharp Aquos LC-60LE650U - This is the picture from our SECOND Sharp Aquos 60" TV in the past THREE years. The first one lasted about 2 years and developed a dark purple hue, or cloud if you will, at the top of the screen that was growing larger with time. The second "replacement" TV has lasted about 6 months. Needless to say, we will never buy another Sharp TV... EVER AGAIN!!!
Reviewed Feb. 1, 2016
I bought a Sharp 70 inch Aquos tv from Sears that was delivered to me Dec 10, 2015. Nov 18, 2016, the tv lost all picture and sound, only a screen full of vertical colored lines. I contacted Sears and they told me I had to contact Sharp directly for warranty service, which I did. Sharp had me take pictures of the set and after 2 weeks said they were going to exchange the set for a new one. It is now Feb 1, 2016 and I have yet to see a replacement tv. Sharp claims it is the fault of the shipper which I agree with as the shipper admits it picked up the set Dec 4, 2015 but Sharp has done little to pressure the shipper to get their act together and get the set to me. When the set was working, it was great!
Reviewed Jan. 11, 2016
We enjoyed our Sharp Aquos TV. Very good quality and nice features. We are now using a Samsung which is a good TV, no problems but not the quality of the Sharp.
Reviewed Jan. 11, 2016
These break very easily. Ours is wall mounted and never touched and yet we have had 2 Sharp Aquos break. One with permanent blue line through picture, one lost picture altogether. Luckily within first year. Warranty was a hassle, they didn't want to pay for mounting.
Reviewed Jan. 11, 2016
The sharp TV has many useful features. Clean picture and after 3 years it is very reliable. It does take a while to warm up. It would be nice when you turn the set on, if you got a picture and sound within a few seconds.
Reviewed Jan. 11, 2016
I am writing about the Sharp Aquos LC-52SE94U. It ran flawlessly for about six years and then lost picture and sound. I took it to two different repair shops and got the same report from each; defective motherboard and no replacements available. Had it recycled at the last repair facility and vowed no more Sharp TVs ever again. Paid nearly a grand in 2009 and TVs should last a lot longer than six years.
Reviewed Jan. 11, 2016
Happy with it has performed flawlessly, for over 8 years. I would like to update with newer features on newer tv i.e. 4k smart television and 3d. Also I would like to upgrade size to 65 inch to fit my cabinet. Sharp has had a great maintenance and great performing television. Nothing but happy with this purchase.
Reviewed Jan. 11, 2016
Our Sharp 52-inch flat screen is over 5 years old with no repairs or even a single problem. It is bright and very clear. It has all of the features we need and more. I recommend this brand.
Reviewed Jan. 11, 2016
I had this Sharp 70 inch TV for about 3 years, performing well. I strongly recommend this tv to my friends and families. It needs little calibration but that's normal after usage.
Reviewed Jan. 11, 2016
Nice TV. Wish it has a clearer picture though and wasn't so heavy. It's an older set, not a flat panel, but has been a good one. I would buy another one if it was a flat panel. These older sets are just too heavy to move when you need to.
Reviewed Jan. 11, 2016
I own a Sharp Aquos. It's so clear. My favorite feature is the automatic adjustment to light/glare. I have very little problems with it except the buttons to volume have come loose from the compartment that holds them in place.
Reviewed Jan. 11, 2016
I watch TV mostly for news and the 40-inch screen has been wonderful in my bedroom. No problems. I have hardly any problems AT&T which I have had for years.
Reviewed Jan. 11, 2016
I have a Sharp UHD 70" "Smart TV". It is really nice getting wireless information from the internet, Youtube, Netflix and other services. The picture quality is outstanding. If I were going to buy another TV, I'd buy an 80" because the TV clarity has greatly improved now. I'd consider LG, Samsung, Sharp TV's with 4K or even 5K definition abilities.
Reviewed Jan. 7, 2016
Proved faulty. TV purple fine-line splotching across entire 60" screen bought July 2015. Model LC-600UD27U, Serial 502817708 under manufacturer's warranty. Cable tech proved good cable signal source via multiple cable boxes, one of techs and all four of mine. All my cable boxes feed good signal to my other three 32" Samsung TVs. Good display from Blu-ray feed, but not from good cable feed; problem seems to be faulty processing of cable signal on the Sharp Aquos 60".
Fault replicates via all three of Sharp TV's HDMI ports, with HDMI cables proving good when used on my other three 32" Samsungs. Multiple calls to Sharp Product Support 1-800-237-4277 (1-800-BESHARP) deny faulty Sharp TV despite these proofs and refuse to entertain resolution under manufacturer's warranty. Sharp Case # **. Purchased from Sam's Club 5 July 2015; Sam's Club Warranty Item # **. Year 2 thru 5 Square Trade Warranty kicks in 5 July 2016 after first year manufacturer's warranty.
Reviewed Jan. 4, 2016
We bought a Sharp Aquos 55" TV. The quality of the picture is very good. But that is all I will rate very good on. We had to have it serviced in the first 6 months of owning it - had to have a computer board replaced. It is a very slow TV as compared to Samsung in setting up and navigating channel to channel or changing functions on the menu. I would go with a Samsung over this TV.
Reviewed Jan. 4, 2016
I have been very happy with my Sharp TV. It still works very well and is old. The next one will be approx. 42 inches and a Sharp. I currently have a 32 inch.
Reviewed Jan. 4, 2016
I own a Sharp Aquos 53" TV. The picture is great and it has never given me any issues. I have Verizon FIOS TV which looks great. BLU-Ray discs also look superb.
Reviewed Jan. 4, 2016
Sharp Aquos 60"650U had for five years and it is still great picture and internet and other apps. Even with the 3D tvs out there even this model had 60% price drop I still recommend this brand. If don't need all the bells and whistles, you will be happy with this tv.
Reviewed Jan. 4, 2016
Bought a Sharp 4K 55" and had to add a Bose sound bar. Easy set up and what a picture. Everything is set up and is great. Got a great price on tv and sound bar. Look at the Sharp sets. As good as others but save a few hundred dollars.
Reviewed Jan. 4, 2016
Sharp 2015 aqua 4k HD 2 and 3d 70 inch. After six months the power board went. I went on the Internet and found out the code. The power light was showing the board was fried. I called sharp warranty and services. They told me how to reset the tv. I did but only work for five hours. Then it stop working totally. Called back and although they admitted they have a lot of this problem it would take a technician at their office at least two days to decide if this is the problem. Lol I knew the problem the first time I stopped.
Anyways two days go by and heard nothing. So I called back. All this time they are very ignorant and still nothing. Now they are telling me it's going to be at least a week wow. A day later I call back still nothing. So I call Teppermans the place I purchased the tv. After complaining they call and get nowhere lol. The next day I find out its going to be another week. Wow that's what sharp calls customer service and warranty support. The repairmen tell me that most of these new tvs have the same problem and can be caused by the pig tail light bulbs. I couldn't believe the bulbs admit a signal similar to the remote control and fry the power board.
Reviewed Jan. 4, 2016
3rd Sharp I have owned. Never had a issue with any. Gave away each before I bought a new one. I'm not sure going forward what will happen with Sharp selling the television division but I'm hoping the quality and dependability remains high.
Reviewed Jan. 4, 2016
Our Sharp television is about 7 yrs old and has been in great working order. It has an excellent picture and is easy to use. I recommend this television and this company.
Reviewed Jan. 4, 2016
On the brands I've had/have I believe the best for longevity has been Sharp, Toshiba & Vizio. They all have clear pictures. I would purchase anyone of the 3 again.
Reviewed Jan. 4, 2016
It's a 47 inch AQUOS Sharp television. It is flat screen, trimmed in silver/chrome and Black with a large flat glass base. We bought it from sears in Texas in 2010. It has all the hook ups for games and SD cards is great for hooking the computer to it to play games. It has a clear picture and is easy to use. It has sharp color and the sound is clear and crisp, no static sounds. I am very pleased with this television and would with no questions asked I would purchase it again. I give this television three thumbs up.
Reviewed Jan. 4, 2016
I purchased a smart TV from Sharp. The remote doesn't even work with the TV. I tried calling Sharp and they told me I need to purchase another remote cause the one I have don't work. How stupid was that??? I purchased a TV from Sharp and the remote that came with the TV isn't the one that goes with the TV??? And I have to purchase the correct one that goes with it??? How crazy!!!
Reviewed Jan. 4, 2016
I currently own a sharp 50 inch smart tv that has more than enough features for me. The sound quality is great and the clarity is awesome plus I got one of the best deals that anyone could ask for.
Reviewed Jan. 4, 2016
I own a 32" Sharp thin line TV. The picture quality is excellent. The sound is excellent. The picture transmission from Charter cable is fair to good. This is not the fault of the TV. Despite this I have had excellent service from this Sharp TV.
Reviewed Jan. 4, 2016
We have utilized a 70-inch Sharp for the last 4 years that has been exceptional. When it's not on the Fox News channel or a movie, it's connected to an Xbox meaning it's on from wee hours in the morning till late evening. Its 5 HDMI ports are important allowing remote switching between sources and the digital audio output allows superb audio from the on-board Apps (such as Netflix) to feed our audio sound system seamlessly. Without a doubt, this 70-inch Sharp smart TV is a valuable addition to our home and it is a source of great enjoyment.
Reviewed Jan. 4, 2016
I have my second Sharp Aquos and love them both. Used to buy Sony but they only last 2 or 3 years then break. My first Aquos is about 10 years old and going strong and my second Amos is about 5 years old and great! Best used with a sound system because the speakers are rudimentary but otherwise the best TV ever!
Reviewed Jan. 4, 2016
I have a Sharp Aquas 47" older model purchased years ago when Sharp had a friends and family sale. It is a 1080p and 120Hz and costed $1600. Overall it's a good LCD TV.
Reviewed Dec. 28, 2015
I have 2 TV brands name Sharp. One of them is 12 years old. Never had a problem, never had to call a technician to fix. Still keep the colors in good stand. This TV is on from 10 a.m. until late at night. I don't want any other brand.
Reviewed Dec. 28, 2015
I have an old TV (no HD... nothing). It's a bit frustrating. BUT I have Roku. I can watch Youtube, download apps to watch international news. I can download a lot of different apps for movies. The most important is the quality of the content (classic movies, documentaries, movies shown at Tribeca, Sundance, Films festivals in Europe). I used to have the cable, but I was very disappointed. In the future, I hope to buy a better TV, but the most relevant is the content.
Reviewed Dec. 28, 2015
I have the 60 inch LCD LED Sharp Aquos. The only thing that I regret about this purchase is I didn't wait on the 80 inch, the fourth spectrum of color meaning yellow. It's the experience of watching TV that is almost breathtaking. When I visit someone else's house and they have some other brand besides aquos not only myself but every member of our household immediately notices the considerable difference in the pictures. I will not spend my money on anything else.
Reviewed Dec. 28, 2015
I currently on a Sharp 1080P 70 inch television. This television is approximate 3 years old and we have never experienced any problems. The picture is crystal clear and the sound is great. However, we owned an external sound system prior to purchasing this television that we utilize that gives the system a theater quality sound.
Reviewed Dec. 28, 2015
Sharp makes televisions that are great with an amazing picture and last about a year. As long as you can afford to replace the television every year, you're all good. They have no customer relations or consumer advocates so you never have to worry about someone from Sharp helping you with any questions of issues you may have. All in all, buying a Sharp TV is the best experience in television ownership you could ever have as long as you understand: 1) It will have a bad screen 13 months into ownership. 2) The company will do nothing to fix it and have you spend an hour testing the tv and photographing the results so someone in corporate can throw them away as soon as they're received. 3) You'll be buying a Samsung a year after you buy the Sharp and you'll then be fine.
Reviewed Dec. 28, 2015
The television has been really good. After 7 years it is barely starting to show lines at the top. I would purchase this television again. It's a 47 inch HD. It is capable of 4 HDMI inputs and we have PS4, Google Chrome, DVD player and Nintendo. All play with nice sharp reception.
Reviewed Dec. 28, 2015
I bought this Sharp Television set about two year ago. It was on sale and I didn't have a flat screen at the time. My experience with the television have been very good. I haven't had any trouble with it. The color, sound and picture are perfect.
Reviewed Dec. 28, 2015
Hard to switch from dvd and antenna, etc. A lot of moves to get to where you want. The remote won't stay programmed for the dvd so you have to use two remotes.
Reviewed Dec. 28, 2015
First I need to clarify that I bought the TV based on what I can afford and meet my needs. Sharp is a good quality TV with affordable price range. Also I bought TV when there is a special occasion or sale like Thanksgiving where a buyer can save money.
Reviewed Dec. 28, 2015
We have 3 flat screen Sharp tvs. 2 are 40 plus and the other is 32 inches. They are about 5 years old and function very well. I would recommend the Sharp brand.
Reviewed Dec. 28, 2015
Bought this tv to replace a Vizio that died. It is a Sharp 55" 4k for less than $900. Great Picture. The only problem is that you cannot name the HDMI inputs. You can only name 1.
Reviewed Dec. 28, 2015
I own two Sharp TVs. One is an AQUOS and the other is a smart TV. I enjoy both. The one in my family room is a 60". The color is bright and it feels as if I were in a movie theater. The 40" one is in my bedroom. That has good color also. So far I've had no problems with them. The 60" TV is going on three years that I own it. The 40" is six years that I purchased it. I enjoy them.
Reviewed Dec. 28, 2015
Sharp makes a great TV for overall value. Make sure to use an external sound system though because the down firing speakers can get lost in a decent size room.
Reviewed Dec. 28, 2015
Bought a 70 inch Sharp Smart tv in March 2014. Last week it suddenly died. I've owned my Panasonic for 10 years and Vizio for 5 with no issues. Having a $2K tv die after 2 years is disappointing.
UPDATED ON 12/31/2015: Purchased new at HH Gregg in Feb 2014. Asked for extended warranty but it was not included. So last week the TV started acting up. Super saturated colors and rolling bars. Called Sharp customer service and spent an hour on the phone doing diagnostics. They then referred me to a local authorized repair dealer. Guy came out and said it was a panel issue and not repairable. So I paid $1750 for a TV that is trash after 18 months?! Asked Sharp if they were willing to make a concession on replacement but they declined. After doing a lot of research on the Internet, I found an article mentioning the same symptoms that was caused by something called a T-CON BOARD $65 part.
Reviewed Dec. 28, 2015
I have a Sharp Aquos. It's had the best picture I've ever seen. There are other good TVs out there but buying beats the Sharp Aquos. It's easy to use and can be set up in no time.
Reviewed Dec. 28, 2015
I have the 20" Sharp flat panel TV with easel back stand. I have had this TV for 15 years and it has never been turned off and the picture is still perfect and fabulous... This has been the best little TV I have ever had.
Reviewed Dec. 28, 2015
Sharp Aquos Quattron's colour and sound excellent. Would definitely recommend this product to others. Will also purchase another sharp Aquos Quattron in the future.
Reviewed Dec. 28, 2015
After getting screwed by Samsung I now have a Sharp 42' and it is GREAT! The Samsung lasted just over 1 yr. enough to be out of warranty. I could not find any repairman because they said it is impossible to get parts.
Reviewed Dec. 28, 2015
We purchased a Sharp Aquos 70 inch TV on May 24th 2014, by November 2015 a green line appeared down the screen. When we called Sharp we were told that it would be more costly to repair the TV than to purchase a new TV. We paid $1648.99 for this TV and owned it for only 18 months which means we paid about $100 a month for the use of this TV which cannot be repaired. We will NEVER purchase a Sharp TV EVER again. It is obvious they don't care about the consumers that purchase their products.
Reviewed Dec. 22, 2015
I bought a 70 inch Aquos Advantage Advisor Sharp TV. Within two years and eight months of ownership, the screen developed a pink vertical line down the center of the TV. I called customer service. They suggested a factory reset. After that didn't work the representative proceeded to tell me that it was out of warranty and there's nothing he can do except get me the number to local TV repair shop. I wish I had read the Sharp TV reviews before I purchased one. I have looked online and it seems several people have had this same issue with the line on their TV.
Reviewed Dec. 19, 2015
I purchased a 70-inch Sharp Aqueous in April of this year. When I moved just one floor up my son and I just picked the TV up and moved it with no problems, no bumping etc. When I plugged it in all kind of lines appeared. I contacted Sharp and sent in pics and they said it was physical damage and it's not covered under warranty. How in the hell is there physical damage from a simple move? They stated the TV was very fragile. If that's the case there is negligence in the makeup of this product. I would not recommend anyone to purchase a Sharp product. They don't stand behind it. The model number I purchased from best buy is LC-70LE660U. I don't have money to just throw down the drain. The best buy store is located in Lanham, MD 20706, phone number 301-341-6739. The number listed below is the reference number. The TV was purchased 4-4-2015. The sharp complaint number is **.
Reviewed Dec. 8, 2015
I bought a 60-inch Sharp TV. Within two years and two months of ownership, the screen developed a blacked out pixel line. Then another appeared. The following week the screen started blotching out and the TV became unusable. I called customer service. They suggested a factory reset. After that didn't work (because it never does) the representative proceeded to tell me that it was out of warranty and there's nothing he can do except get me the number to local TV repair shops. He nicely asked if there's anything else he could do (implying that he'd actually had done something) before he hung up. Sharp TV keeps TV repair companies in business. If I wanted to pay $1500 every two years for a TV I'd rent one. Waste of money. Waste of time. Never buy Sharp. I'm done with this company.

Reviewed Dec. 5, 2015
Sharp TV Model LC-70LE857U. I purchased the television in November of 2013 from Alltime TV's, then in November 2015, a thin black line appeared across the middle of the screen. I called Sharp and they said the led screen needs replacement, which means the whole set needs replacement. The screens are made from an outside company, looking at all the complaints here, tells me that company should be dropped, they do a poor job of making the screens. I highly recommend buying televisions from Alltime TV's and buying the warranty plan from them, just do not buy a Sharp Television. I will never again. My first time in buying a Sharp TV and my last.
Reviewed Dec. 3, 2015
WARNING!!! Do not, repeat, do not buy a Sharp Aquos LC-70TQ15U 70" television without an extended warranty. This thing cost us almost $3,000 and it's a piece of junk. We bought our 70" on May 14, 2014, a mere 18 months ago, without an extended warranty because we made the mistake of believing what the Sharp salesman at Best Buy telling us what a "high quality product" it was. Baloney! The screen has a thin vertical yellow line near the left margin of the screen, and the Geek Squad at Best Buy told us this is a serious problem - the panel is going out. It will cost somewhere between $2,000 and $4,000 to repair, possibly more than we paid to buy it in the first place.
Call Sharp and complain, you say? Good luck on that. By some chance, if you don't buy an extended warranty on your television, Sharp isn't going to do anything at all for you except tell you that they're sorry they can't help you. Also, before you buy any Sharp product, find out how close an authorized repair center is to where you live, because in my state (Louisiana), they're all at least a three hour drive away. A satisfied customer tells five people they meet that they're happy with their product. An unhappy customer tells everyone who is willing to listen. Lesson learned.
Reviewed Dec. 1, 2015
As others have stated, I've also had issues with the AQUOS 70" sets (in particular with the "white dots" defect). I don't even remember the original model I purchased as I've had 2 replacements, both of which are different models from the last. I can already see I'll be needing another one soon. The original model I purchased suffered from white dots appearing after 6-9 months of usage. Imagine taking a piece of white paper with a drawing on it, poking a few dozen pinholes into it, and then holding it up to the light. I bought the unit through Costco, so my manufacturer's warranty was extended from 1 to 2 years, and my service dealings initiated through Costco. Costco was great, but when they hand you off to the Sharp customer service, that's where the ball drops hard and fast. After a few months of deliberations with Sharp customer service, they finally got a replacement unit out to me.
The 2nd unit didn't suffer the problem with the dots. It may have if I had it long enough, but the problem with this one was a grounding issue. If you felt the side of the unit where the power and input buttons are located, you'd feel electromagnetic resistance as you ran your hand along the side. Months after usage the display started to flicker as if there were a loose video connection. The colors were distorted and the image was not viewable because black lines were randomly shooting across the screen. Sharp's customer service recommended that periodically I unplug the unit for 5 minutes, drain the power, and then plug it in and use it again. This is an unacceptable solution, but it seemed to work at least for the next few months. Eventually the problem just wouldn't go away, and they had to replace the unit again.
The 3rd unit, which I've had for the past 6 months is now exhibiting those white dots my first set had. When they sent a repair tech out to me to diagnose the problem on the first set, I was told the issue was that inside the panel there is a large piece of clouded glass that helps diffuse the light from the LEDs in order to give a balanced brightness across the entire picture. The dots I was seeing were imperfections in the glass, which over time "worsen as if they were cracks in your windshield". The room is temperature and humidity controlled, so it's not as if the unit is exposed to temperature extremes. Occasionally I'll hear a pop or crack sound from the unit. It's the kind of sound I'd expect to hear from something heating and expanding. I tend to believe that whenever I hear this sound I find a new white dot (or sometimes a line connecting two white dots) on the display.
I'm trying to allow this 3rd unit to stay with me as long as I can tolerate before calling it in for service, because I'm honestly so exhausted with having to deal with them. I don't really enjoy using the television either because I feel anxious every time I turn it on as I'm risking the disappointment of seeing newly developed problems. It's also worth mentioning that the time between ordering the replacement and getting it delivered varies, but for me it has been unusually long as there is no replacement stock available.
Anyway, I'm nearing the end of my 2 year warranty and just made the tough decision to extend the warranty through Sharp for another 3 years. The cost to do so is definitely more favorably than having to purchase a new television. For me it amounts to about 5% of the value of the unit. The problems I've illustrated aside, I am still generally happy with the vibrancy and contrast of the display. Unfortunately though, these repeated experiences with Sharp have left such a bad taste in my mouth and I will never consider Sharp for any electronics (not just televisions) ever again. I would recommend to anyone considering a Sharp television product to do your research and choose carefully. I can only hope that this review helps save someone else from the headaches I've had.
Reviewed Nov. 30, 2015
Purchased a Sharp 70" model #LC70LE750U on 1/23/14 from Conn's and Saturday (11/28/15) Morning my husband turned on the TV and it had rolling horizontal black and grey lines throughout the entire screen. So we called Conn's customer service, in which they told us that we did have a warranty (Extended) and then had us wait and then came back and said they were wrong, but could have someone come out for service, but I had to pay the fee now and said they couldn't get a specific time for when the tech could be there on Monday.
Monday come Conn's leaves a message on a number I asked them not to call but to reach me at a different number, but nonetheless left a time they would be out. So when the tech arrives he is here less than 5 mins and says the TV is not repairable due to the fact that Sharp doesn't make a replacement for the panel (Screen) and a board was also out which no part is available .
And then he literally ran out of the house without leaving a receipt nor the notes as to what was wrong. Meanwhile we are stuck with the final payoff amount and paid 98.00 for service to be told that our SHARP TV is UNrepairable, then we call Conn's back and they explain what happened with the tech and "sorry not our problem," but finally agree to FAX a receipt and tech notes. And to discuss our extended warranty issue with the store for they can't help in finding the missing warranty that we had paid for in cash. And at this point I'm beyond pissed at both Conn's lack of customer service and the fact that after reading everything here that we are just another victim of SHARP TV scams and the ridiculousness of how they are providing consumers with faulty products and charging more than they should for a product that will not last 2 years.
I will never again purchase any Sharp product or anything from Conn's as both have left me feeling scammed. And not to mention the lack of customer service from both parties. And it amazes me that they are allowed to continue with kind of business...SHARP should have to pay everyone back for selling faulty products. And As I'm writing this my husband is on the phone with SHARP and they basically said "You're screwed" and they can't do anything about it. So thank you for not having a TV for which I'm still paying for...you're the best...NO STAR RATING. I'M MORE THAN JUST VERY DISSATISFIED WITH THE EXPERIENCE!!!
Reviewed Nov. 29, 2015
Hi there, I'm a very disappointed customer. We bought a 70" Sharp TV and had it about a 16 months and noticed a thin black line starting on the right-hand side. We thought it was going to go away but it only got worse. We called Sharp helpline and reported the problem, and we're told to try a few things to see if we could fix the issue but to no avail. We then proceeded to talk about calling a tech and get the TV fixed. The tech told us it was a problem in the LCD screen and we'd be into at least $2000 to have it fixed, so we called Sharp back and were told that they couldn't do anything for us until we had it fixed and then call them after repairs and they'd see what they could do to help.
We just don't have the money to do this so looks like we're stuck. I'd never buy a Sharp TV again and will tell everyone I know not to also. I would think a TV should last at least 10 years but now that we're up to 3 lines across our screen that we might get 2 years. It's heartbreaking that our family with low income has to go without TV because we can't afford to buy another due to being so poorly used. The big companies can get rich without any concern for the quality of product their selling to the average consumer. I'd do more if I thought it'd help but it won't. They'll get away with it, they always do.
Reviewed Nov. 27, 2015
Just like many customers, I purchased my 70 inch Sharp Aquos three and a half years ago and the screen needs to be replaced. A line of led is burned and sharp no longer produces the screen. I'm out $3,500. After back and forth with Sharp for 4 months, I was told that like everybody else, I had a 12 month guarantee and that's all they would do! I'm hoping that other people like me will not get caught with Sharp's junk. It’s unfortunate but they don't care about their clientele! Read other comments... This is a common problem with Sharp's Products!
Reviewed Nov. 25, 2015
Purchased the TV 1.5 years ago. TV was registered on the website and I subscribed to the Aquos Advantage Live. Started seeing white spots on the screen with fine lines at the bottom of the screen and a bleed through of white light on the edges of a darks screen. Contacted Sharp and was told that the TV needed a diagnostic completed. I paid the recommended repair guy $75. Diagnostic showed the whole panel is bad. Contacted Sharp and was told the TV is no longer covered under warranty and nothing can be done. Conveniently the computer system was updated and no record of the registration or Aquos Live subscription. The lady was very rude and barely let me talk. I will never buy another Sharp product!!!!
Reviewed Nov. 23, 2015
Purchased two 60" Aquos 240mh. They are now out of warranty. One has RED LINE across screen. You would think the other was an old tube set. Takes a while to warm up & give a picture, plus the HDMI connection block is non functional. You may screw me once, but definitely not twice.
Updated review: Nov. 14, 2015
I was contacted by Sharp and they offered to repair the TV. The TV is currently at the shop being repaired. I was very disappointed at first but now my faith has been restored in the Sharp brand.
Original Review: Nov. 11, 2015
I bought a 60 inch lc-60le650u 18 months ago. Since then the tv has been discontinued and mine died. Called csr to see what I could do. She told me that most likely because of their error code that I had a defective panel and I found out that Sharp was fighting a small claims suit for price fixing the panels. They charge more for the part than the tv. Don't flush your money away on a Sharp.
Reviewed Nov. 10, 2015
Sharp 70" LC-70LE755U lasted exactly 24 months and is now destined for the landfill. Thanks Sharp. I mean $2600.00 is a perfectly acceptable price for a 70" boat anchor. I love how everyone involved just apologizes and suggests buying a replacement because the repair would be so costly. Well sure why not, let's do it again! After reading so many similar complaints I can safely say my future purchases will never include a Sharp product.
Reviewed Nov. 2, 2015
We purchased a 70 inch Sharp Aquos TV Model 70LE650U. It appears this television looks good at first but then around 6 months you will notice white dots appear all over the screen making the picture look horrible. We contacted Sharp and they replaced it with a refurbished one. Well to our surprise roughly 6/7 months later SAME ISSUE!! We contacted Sharp and received no response (I believe because we were out of warranty). I then went on to the Sharp Aquos Facebook page and left a post. Right away we were contacted. I was very pleased with that... however that happiness was short lived.
When we finally spoke to someone their only offer is to provide us another refurbished tv (same defective model) for $400! I explained my hesitation and they proved that they could care less and repeatedly said this is the only offer. They insinuated they were doing us a favor since it is out of warranty. I completely understand the reason for warranties but at the same time we had 2 Tvs with the same issue in two years!!! Clearly something is wrong with this Tv. Sharp is such a reputable brand, how could this be normal??
After long discussions and getting nowhere my husband and I realized we have no other choice but to take their offer. On top of the $400 we had to look into buying and extended warranty because the odds of this same defect for a 3rd time is very high. So now we are putting out even more money. Regardless we said we have no other choice, let's move forward. I contact Sharp after hours of back and forth calls with them all day. They start to take all my information and then tell me that the tv is OUT OF STOCK and they have no idea when it will be in!!!
I ask what else they can offer me and they say "Nothing. This is the only offer." I explained that all day I explained I was unhappy with the offer and was told there was nothing else. In the end they don't even have the TV IN STOCK. I requested to speak with the supervisor again. He confirmed TV was out of stock and would be calling me back. I do not think I am being unreasonable as I will be going into a 3rd TV in 2 years!!! DO NOT BUY SHARP!!! (Hard to get it to be clear in picture but all along bottom part of screen are large white circles.)
Reviewed Nov. 2, 2015
I bought the Sharp tv 70 inch, the model number LC -70SQ15U at Best Buy July 23, 2014. After 15 month suddenly the black line on the bottom coming out and then I call the Sharp. They told me my tv over than 1 years already and out from the warranty. Why only 15 months the tv already show the black line? I spend more than $2000 only for enjoy my tv only 15 months. Wowww. The tv is very bad quality. I never buy again the Sharp tv forever. Never, never again.
Reviewed Oct. 30, 2015
70" Sharp Aquos smart tv - Bought the tv two years and two months ago. Would not come on. Called Sharp and they said it was out of warranty which I knew. They gave me the name of their authorized repair station in my area. He came out and 30 minutes later he tells me that the tv is not repairable. This was my first experience with Sharp products and I can say that I wouldn't consider them in the future. It's one thing for it to go out and be able to be fixed but when it can't even be repaired. I just threw out a couple grand... No Star Rating.
Reviewed Oct. 26, 2015
We have a Sharp Aquos GB004WJSA. I love it. We have it mounted on the wall in the bedroom. It's easy to use. We have had many different kinds of TVs but this is one of the best. I especially like the one button access to Netflix.
Reviewed Oct. 25, 2015
Purchased our 55 in. Sharp Aquos almost 7 years ago now and have had no issues with it over that time period. The screen images are still sharp and although out of date by today's standards, still happy with it's performance.
Reviewed Oct. 25, 2015
Sharp Aquos 55 inch purchased at Christmas time a few years ago. The picture is amazing. We currently do over the air broadcasts using a digital converter box and an outside antenna and honestly have to say the picture actually seems better than when we had cable. We are able to stream Netflix shows and often feel like the picture is almost 3D. Would definitely purchase another Sharp TV if we needed one.
Reviewed Oct. 24, 2015
Over the past 16 months after purchasing a 60" AQUOS Smart TV at Costco, I have been through 4 models of the 60" smart TVs. With the manufacturer's 1 year warranty, although I had to go through Costco's concierge service to get Sharp motivated! The picture is absolutely beautiful, but the smart apps, specifically Pandora has issues with music skipping just like an old vinyl record, or locking up! Also, the 2nd and 3rd models they sent out were refurbished models previously owned, and the screen and frames were warped and cracked. One was warped concave the other convex... In the end, they said they'd send out an HDMI stick, which would have all the software to access instead of the built in apps... So I get it, and you have to enter a Credit Card to use it... USELESS! For your own sanity sake, avoid the 'pretty picture' that has bad functionality and poor Quality Control in the factory!!!
Reviewed Oct. 24, 2015
I have a 70" Sharp I think the SQ series. In a dark room you can see what looks like spotlights aimed toward the center of the screen washing out the black. Otherwise the colors are rich and bright.
Reviewed Oct. 23, 2015
I have a Sharp TV. Everything I put it on it seems that it takes a while to come which doesn't seem normal to me. I guess I should of went back to Best Buy but never did. Maybe it's normal.
Reviewed Oct. 22, 2015
Our first Sharp Aquos was purchased 8 years ago. Three years ago we needed a second tv and right away we went for the same brand and same model but a 52" instead of a 36." Last year we purchased a third tv and again wanted a sharp Aquos but couldn't find one in the smaller screen that we needed, so we got a Toshiba 22" tv/monitor... We just love the colors and picture we get from the Sharps. Our dogs even bark when they see animals on the screen, they look so real!
Reviewed Oct. 21, 2015
This TV lives up to its name "SHARP." The colors are sharp, with a variety of sound choices, and the HD quality is incredible. I highly recommend this product. I've had this TV about two years. I bought it new and the quality at this time is like new. I have owned many makes, brands and models of TV's. The Sharp Aquos 60" in my opinion is the best. The base is wide and sturdy enough to support the large screen. The remote control has easily readable numbers and letters.
Reviewed Oct. 20, 2015
We bought a 70" Sharp TV in December 2011 or January 2012. I did not have an extended warranty. I've never bought one. All my TVs have lasted beyond 10 years. The television was 3 1/2 years old. We paid a little over 3,000$. Sharp will not back the TV. The back lights quit working. I have never had a TV that lasted only 3 1/2 years and spent that amount of money. I will never buy another Sharp product! I will not buy Hisense either since they bought Sharp a couple of months ago. I will never recommend these brands. I've noted more complaints online about the same issue with most Sharp TVs. Beware of Sharp and Hisense! Very unhappy past customer! I will never have to write another bad review on their products.
Reviewed Oct. 20, 2015
Great television. I have not had any problems from it. Great picture and great sound. It was a gift from someone else and I have had it for a couple of years and it works just as well as when I received it.
Reviewed Oct. 19, 2015
We have three televisions of which two are Sharp LC-60LE65OU products. The setup is easily navigated and you have the option of automatic setup. The picture is sharp and the sound extremely clear. After purchasing the largest television, I was just watching a movie when the surround sound kicked in. It startled me and the cat. Seriously, the Sharp has a great line of flat-screens, etc. If you have an issue and need assistance customer service and technicians are readily available. I did have an issue with my older television. It would not connect to the wireless internet. I followed the easy instructions in the onscreen menu (There is an owner's manual also included) without success and called and spoke with a technician who walked me the process and reset my wireless adapter. Overall, we are satisfied and would purchase more electronics from Sharp.
Reviewed Oct. 18, 2015
One of the first ones that Sharp came out with that has the four colors and I have had it for about 6 years and it is still perfect.
Reviewed Oct. 17, 2015
I bought a 60" Sharp Smart television February 2012. I hung it on the and I hooked my stereo system up to it. The picture is beautiful and no problems up to this point. I even hooked my laptop up to it.
Reviewed Oct. 16, 2015
My 60' Sharp Aquos which is only 17 months old suddenly went off while watching a movie and Sharp power button flashes 1-3* in a repeated order. Customer service has not contacted me back and all information provided to them...
Reviewed Oct. 16, 2015
Sharp Aquos 65 inch LCD HD. It's not the greatest. Somewhat slow in response time to fast paced video. Does function well with Blu-Ray players. Has issues adjusting to resolution of different channels which triggers my cable box to change resolution to compensate.
Reviewed Oct. 15, 2015
56" flat screen LCD. I like the features of Netflix and the ability to stream from other devices, especially YouTube.
Reviewed Oct. 14, 2015
I have spent almost a year trying to get Sharp to stand behind the television I purchased. It turns off at times and sometimes will not go back on for hours. The sound randomly stops working. It is ridiculous to spend a good amount of money on a piece of equipment not have it work and have the company not stand behind it. They would promise to have someone come out, most of the time they didn't show, the four times they showed they were not able to fix. Then I call back and they try to tell me it is the cable, which it isn't. I would NEVER purchase another Sharp product again and would warn consumers as when making an investment you want a brand that stands behind their product. I understand sometimes a product is bad, I get that, but come on Sharp admit it and replace it!
Reviewed Oct. 14, 2015
The tv is a SmartTV, very clear and it was easy to connect it to the internet with the menu provided as a help menu.
Reviewed Oct. 13, 2015
I have two brands but I picked Sharp to comment on as it's been absolutely reliable for many years. It was one of the first flat screens and certainly the first flat screen tv I purchased back in 2002. It is still working great.
Reviewed Oct. 12, 2015
We have three of these flat screen HDTVs. Although they are now a few years old, we cannot see any reason to replace them. They seem to be adaptable to all the current technologies and have a good look. They are also fairly easy to operate.
Reviewed Oct. 11, 2015
I really like the type of TV we have. It's a 55 inch. Do we get to watch our favorite shows on a big screen.
Reviewed Oct. 10, 2015
I will start out on a positive note. When this TV worked, I loved it. Great size and sound. Picture is amazing. I really enjoyed this TV a ton and I took immaculate care of it! I wiped it down just like the instructions say, dry cloth, microfiber, etc. I dusted it. I gave it plenty of ventilation on all sides. I took care of it. Then one day a paper thin line showed up on the screen, nearly 6 inches from the bottom and left side of the screen that ran all the way to the middle of the screen. I contacted Sharp with an email immediately.
It wasn't terrible but it was super annoying! After about a week, I got a email back with a case number telling me to call them. It was the weekend too, so I figured I'd call Monday. By Monday the TV had sprouted another two new lines below the original. I called and got put on hold forever and hung up on. I called back and same thing, another 30ish minute wait followed by a disconnect. I decided I would call later when I had time. Another day, another couple lines.
Finally one night I was playing a video game when suddenly the screen faded slowly to black starting on the left side to right. I could hear the sound, and the TV showed it was on but nothing showed on the screen, no picture. I tried to turn it off but the TV wasn't responding at all. None of the buttons on the remote or side of the TV did anything. I decided to unplug it and call customer service immediately that morning. I woke up at 5 AM my time, since their customer service line says 7 AM eastern time.
I got a hold of a very nice lady who walked me through some factory reset stuff and other ideas but nothing worked. I read her the serial number and explained the issues that had started. She gave me some names of licensed shops around me to the repairs and stated, "Sharp will take care of it." I said, "so no cost to me." And she said, "You'll get a diagnostic fee to start with, once the problem is figured out the shop will contact Sharp using the case number and we will reimburse them for the repair plus diagnostic and they should refund you the cost of the diagnostic." Now although my TV was dead, I had a set idea of what would occur.
I took it in the diagnostic, came back that the left portion of the screen's LCD had completely failed (not the power supply or motherboard), and the fix was $1,100!!! The guy at the shop let me know that he called Sharp and they won't cover it. I was like, "oh, that's not true I'll contact them." So I call and the guy on the other end can't pull up my case number. It takes like 10 minutes for anything to pop up. And finally he's like, "oh no, this is out of warranty so we declined to cover it." I was like, "that's not true and your previous associate stated clearly that it would be handled by Sharp." He put me on hold to talk to supervisor. He got back and was like the supervisor said, "no, we won't be taking care of it. That's against policy."
I was like, "let me talk to your supervisor." He said he'd put me on hold and transfer me and hung up. I called back, asked for a supervisor, got hung up on again. I went to work and decided to try the next day. I called, the associate asked me for my case number. I gave it to her and she hung up as well. Now it's like they know my number because my line just disconnects anytime I get to an associate. Sharp customer service is a complete scam. They say one thing, then do not follow through on it. They are disrespectful and do not stand behind their products. I've owned Sharp products for a while and really found everything to be good too, great. But the customer service absolutely kills any chance I'd ever buy a product from them. I have one issue and they absolutely abandon it and lie - shameful.
Reviewed Oct. 9, 2015
We finally broke down and bought a 70 inch TV from sears. It was a good TV for about 9 months, no problems. We started to notice a few small white dots on the screen at that point. We didn't bother calling in as it was really minor in nature and of course when the TV was 12 days past the one year manufacturers warranty, the TV died. We had it looked at by a technician and he says it needs a new board with a $1500 price tag attached. I called Sears, they said, "Call sharp." Sharp says, "Too bad it's out of warranty, we won't do anything for you."
Now I have a 70 inch p.o.s. TV collecting dust in my garage as I continually try to get Sears to pressure them to help us get this fixed. Does Sharp really think these are good business practices? Sharp TVs only have a one year 12 day life expectancy in my opinion and the worst part is their representatives seem to believe that is acceptable. And since I didn't buy an extended warranty too bad that they don't talk to people out of warranty even if its twelve days out of warranty. I will go out of my way to make sure as many people as possible find out how crappy sharp is (product, staff and policies). I will buy a multitude of electronics in my lifetime but never again from this company.
Reviewed Oct. 9, 2015
We've had the Sharp Aquos for several years now. Has a great picture, several input/output options, has been very reliable. Doesn't have very much volume on the sound but we have it connected to a Bose system.
Reviewed Oct. 7, 2015
Sharp 70" about 5 years old. Never had a problem. Great picture. 240hz. It's our movie theater!
Reviewed Oct. 7, 2015
In November, 2013, I purchased a Sharp AQUOS LC70LE857U 70 inch, 3D, smart TV from Best Buy for about $3,000. The "smart" portion was awkward and not well developed, but other than that, the TV worked fine initially. I did not purchase the extended warranty because my experience with TVs was that they last for some time, and I was willing to pay for repairs if they failed after the warranty period. In September 2015, the TV suddenly developed colored distortion and flickering, even on the Sharp logo as the TV booted. We contacted the Best Buy Geek Squad, and they ended up replacing both the T-con board and the main control board. But neither of these resolved the problem. They then indicated that they thought the panel was defective, and there was nothing further they could do. They suggested that I contact Sharp directly.
After providing all the information to Sharp, they emailed the following: "Thank you for contacting Sharp Electronics Corporation's AQUOS Advantage Membership support. We apologize but, given that the issue with your Sharp LC70LE857U is non-repairable and the unit outside of the manufacturer’s limited warranty. We have had the case reviewed and we are not able to provide out of warranty assistance. We apologize for any inconvenience."
So I've spent $3,000 on a Sharp TV. It failed within the year after the warranty expired. Sharp is unable or unwilling to fix it, or to even provide me with a discount coupon or any consideration at all. But that's OK because they "apologize for any inconvenience"! I will absolutely avoid Sharp products in the future, as this is the worst, and most expensive, product problem I have ever experienced. And it's clear that Sharp has no concern about my out-of-pocket loss. I would recommend other consumers do the same to avoid similar issues.
Reviewed Oct. 6, 2015
I bought this TV through QVC 16 months ago without an extended warranty. About one week ago I turned on the TV and discovered a very noticeable vertical line going through it. I called and explained the issue and was told that they have had some problems like this on several of these TVs, and with them being out of warranty, but that they would work with me. They asked me to send several different pictures to them and they would get back to me soon. I sent the pictures that day and didn't hear back from them after one week so I called them back.
The rep told me that it was reviewed and because it was out of warranty that they would not do anything for me. I tried explaining to the rep that the person I spoke with a week ago knew it was out of warranty and said Sharp would work with me to fix the problem... and that they have been working with many on this same issue and TV. The rep told me I should have bought the extended warranty. I asked to speak to a supervisor and was told that he did not want to talk to me... that he looked at the review and he will not do anything for me.
I am in the process of contacting QVC to see if they will be able to help me out with this. In this day and age money is not something that is available to many, let alone three grand for a TV. I figured spending this money would give me a TV that would last for some time, a long time, not 16 months. I will never buy Sharp again and I will be sure to tell everyone I know. Facebook friends as well.
Reviewed Oct. 5, 2015
Sharp Aquos, Model # LC42D85U. Excellent picture. After six years and using four to eight hours a day, no problems. Love it!
Reviewed Sept. 21, 2015
I buy my tv the May 28th and it broke on me 2 weeks ago. I called Sharp because I only had the TV for about 3.5 months and their customer service and management are the worst. They don't know what they're doing and just give you the runaround. I was told they would come on Thursday to fix my tv and it is now Monday and they called saying they won't be here until Wednesday now. Mind you the MANAGER Jesse is the one telling me they would be here on Thursday. Just everything about Sharp is horrible and I would not recommend them to anyone. Their TVs obviously are junk tv anyways.
Reviewed Sept. 19, 2015
In 2012 I purchased two Sharp TVs which had internet access. They have since changed platforms and no longer support internet on the TVs I purchased. If having internet access available on your TV I would not buy a Sharp. When is their next platform change going to take place. It has been a good TV, but so are other brands that have internet access such as Samsung.
Reviewed Sept. 17, 2015
I bought a Sharp Aquos 70 inch TV from Target in April of 2014. Less than 6 months after we purchased it, a few of the LED's went out on it. I contacted Sharp, and after sending them multiple emails to multiple people of my receipt and pictures, a service was finally set up. After the tech was here he told me that the TV would need to be replaced. I waiting 2 weeks and never heard anything back from Sharp. I called them and they had all the documents from the tech, they just hadn't done anything yet.
A week and a half later I was told it would be replaced but I had to wait for one to become available. This process took months. In April (a year after we bought it), I was contacted by a moving company in CT telling me they had my TV and wanted to deliver. However, they were only available to deliver to me twice a week. I had to wait another month because their schedule didn't work with my work schedule. I finally get my new/refurbished TV mid May.
Last night I was watching Netflix when all of a sudden my screen went black however the sound was still fine. I thought it was a Netflix issues so I powered everything down and it came back up just fine. This morning around 11 AM, I went to turn on the TV for the first time since last night and the remote to turn the TV wouldn't work. I got up and used the button on the TV and nothing happened. I then unplugged the TV and it came on but only with a blue screen, it wouldn't show my input picture at all.
I called Sharp who walked me through factory reset. Now my TV will stay on and not turn off however, I still have no picture from my input device. They then told me that my replacement only came with a 90 day warranty and I needed to contact Target because I purchased an extended warranty through them. This company makes bad products that only last slightly past when the manufacturer warranty expires. If you didn't purchase an extended warranty you are basically screwed.
Reviewed Sept. 16, 2015
I bought a 65" Aquos smart tv and fresh out the box the Netflix app doesn't work, nor does the Facebook app work. I have been calling customer service almost every week about this issue. They said it needed an update, tried to walk me through a manual update, no luck. Tried to find a technician to send my way, no luck. Sent two different USB ports and two different times with a update on them supposed, no luck. They say they're gonna send my case up for review so we can do an exchange and it takes 3-5 business days. In the 6th day I call, same thing, or "we're gonna send your case up for review for exchange now but we need proof of purchase."
I have never been given the runaround so much from anybody. I have had this tv for about 2 months and still haven't gotten anywhere with the issue. And the tv just cuts off and back on whenever it wants, then a message pops up saying I need an update. Sharp has awful customer service and they give people the runaround, probably trying to buy time for my warranty to expire!!!
Reviewed Sept. 4, 2015
I have a 60 inch Sharp tv. I have had nothing but trouble with it since I received it. The sound won't stops working for no reason. The remote won't do anything to get the sound back. I had to hard boot it for the sound to start working. Another time, the side bar could not be removed. I don't know why a black screen on the side of the tv screen is needed but it would not go away. I tried everything on the remote but the side bar would not go away. I had to again hard boot the tv for the sidebar to go away. Many times the picture freezes. And again the remote won't do anything.
Reviewed Aug. 31, 2015
I bought a Sharp Aquos 70" screen in 2014 and today the screen went out! Not even two years old and now I have to go buy another one! Called Sharp and they were rude and proceeded to tell me my TV wasn't worth anything and I need to get a new one. How is it that my TV Sharp 70 inch just stop working?
Updated review: Sept. 30, 2015
I called Sharp every week until they found a board and had it installed. The contracted repair company was great, answered the phone promptly and scheduled appointments promptly.
The technician was very knowledgeable and courteous. If I hadn't kept hounding Sharp, I'm not sure I would have gotten the board so quickly if you consider a month quickly.
Sharp customer service was always courteous and helpful, but no one could give me a straight answer about the boards and why they were back ordered if they were still using them in the TV's. My advice is to keep calling them. Also, ask them to extend the warranty period. The TV works fine now and the technician actually said that "Sharp's are usually very reliable."
Original Review: Aug. 26, 2015
Have a Sharp Aquos 60" LCD TV for eight months. Last Friday it went to SHARP in red letters on the screen and won't respond to any inputs. Called customer service, they suggested a hard reboot, but that had no effect. They scheduled a service visit for Wednesday a.m. Called at 11 a.m. since I hadn't heard from the technician. Customer Service gave me the number of the outsourced company who makes the service calls in my area. They had my file but didn't have me on any schedule. Said "This happens all the time." Told me it takes 24 to 48 hours to "triage" the service call. Didn't seem to care that it had already been over three business days. Said they would get back to me today and let me know if they have to order parts and will give me a new service date.
Called Sharp and they contacted the service company while I was on hold and they basically told me the same thing. Wait to hear and if their date is not acceptable, Sharp will contact another outsourced service company to see if they can get here sooner. Sharp customer service was quick to answer and tried to be helpful but they're at the mercy of the outsourced provider. My recommendation is to get the number of the provider immediately and call them to confirm the service date.
Reviewed Aug. 24, 2015
Very poor response in handling a 4-month issue with audio on my Sharp Aquos 65 purchased in late Feb. Hours on the phone, technician to the house, still broken. Don't buy a Sharp.
Reviewed Aug. 22, 2015
Big problem with Sharp Aquos 35 inch Smart TVs. They don't know what they're doing when it comes to repairing them. I've been getting the runaround. Just bought it, the total piece of junk. Three TVs, same exact problem. Always hear a clicking or popping coming from it. Have a very hard time getting the HDMI signal. Now the TV doesn't work and it blew out white smoke. And I'm trying to get my money back but that ain't going to happen.
Reviewed Aug. 20, 2015
I bought a Sharp 70-inch LED, 240HZ, Quattron, 3D, Smart Aquos TV model # LC70LE735U serial # (upon request). It was purchased on 11/23/2011 for $4299.98 plus tax. About August 10, 2015, approx. 3.5 years after purchase blue vertical lines appeared on the screen and the TV went black. Calls were made to Sharp Corp. They stated to unplug the TV then after 10 seconds plug in the TV while holding the input and down arrow at the same time and advised a K would appear on the screen. Attempts made several times to no avail. I spoke with customer relations and they advised that it was out of warranty. It was looked at by two companies, one being a registered Sharp repair company in my area. Both companies advised that the TV was no longer made and parts were not available anymore. Sharp customer service stated they would send issue up to corporate to get matter reviewed.
On 08/20/2015 at approx. 15:15 hours a Brody ID#** contacted me and advised me I was on a recorded line to offer a solution. He stated that they would give me a refurbished TV (same) plus I had to pay an additional $1000.00. I advised him that that offer was nowhere close to being acceptable. He advised me that if I didn't accept his offer he would close the case. I told him I didn't want to have the case closed but he said he was the highest person to make the decision and there was no one higher. I told him I didn't believe he was the highest and asked his to have offer reviewed again. He said no. He said he purchases refurbished TVs and the one he has now has lasted 13 years. He said that the TVs now last approx. 7 to 8 years. I asked his for a prorated voucher for the difference in years and he said no. He admitted on a taped line that the TVs are meant to last longer than 3.5 years but would not do anything for me.
Final offer was original offer. I told him I wanted a copy of the recorded phone call and to be added to any emails to higher authorities. He said no. I told him I have (2) 32 RCA tube TV that has lasted 25+ years with no repairs still being used in my home. I advised him I was going to be making contact with any and all groups to let them know how poor Sharp is with their customers and how poorly they back their products if a problem occurs. No solution was reached. I will never buy another product with the name Sharp on it. Neither should anyone else. I will not be silenced. The conversation lasted anywhere from 20 to 30 minutes.
Reviewed Aug. 16, 2015
70 in LCD Sharp Aquos TV - We bought this TV in 2012 from saving our change, football pool winnings etc... On July 9, we noticed a black shadow in the lower left corner. We called Sharp and they said it was out of warranty. They asked us to email pictures, model number, and serial number. We received another email for additional pictures in a specific size, we sent back an email and explained we were not tech savvy to do as requested. After a week or more, they called and said they would give us a refurbished TV if we paid them $800. We told them that was unacceptable and we would not/could not spend $800 for a refurbished TV. We asked them to either replace our TV or give us whatever was worth and they declined. I reported them to the BBB but Sharp refused to do anything else for us. I will never purchase another Sharp product!
Reviewed Aug. 13, 2015
Sharp 70 inch LED, 240HZ, quat, 3D,smart tv Model # LC70LE757U, bought 3/16/2014 for $2249.99 plus tax. About July 19, 2015, 17 months after purchase, suddenly had some black flashing lines through the picture. Called Sharp, they said "too bad the 1 year warranty is up". Called repair person, they came 8/5/2015. A couple days before they came the picture went black, still have sound. They said it needs a new screen, but Sharp doesn't sell the part because it costs just as much to buy a new TV, so I might as well throw my TV in the trash. I bought it on 2 years same as cash on the hhgregg credit card and I still owe about $1000 on it. I called Sharp again to tell them what the TV repair guy said, they still said "too bad". I have never had a TV go out this quickly. We didn't even use the tv that much because we have others in the house.
Reviewed Aug. 10, 2015
Power is not stand by. Power signal ON-OFF continues. I want to know what's the problem. Please help me.
Reviewed Aug. 7, 2015
My 70" led Sharp Aquos tv lasted exactly 17 months (screen went black with sound only). My bad for declining the extended warranty as we have other smaller sharp model TVs that have never needed to use the extended warranty. Contacted sharp customer service and was inquiring about this issue and if there is any type of loyalty credit or discount to repair, was looking for anything at all, as I paid over $2000 for this tv. The ** at customer service immediately had an attitude attack and kept repeating, "One year manufactures warranty" and nothing at all can be done.
After taking the tv in to a Sharp tv report store, was told a new panel is required and was also informed there to NOT purchase sharp products. The repair store see these TVs coming in all the time. I have since purchased another tv. I will never support ** Sharp for anything again! DO NOT BUY THEIR GARBAGE. It's no wonder why Sharp does not sell TVs anymore. It's all their remaining garbage stock that is out there now.
Reviewed Aug. 4, 2015
I just got off the phone with Sharp and I was basically told to go screw myself. I purchased a 70 LED TV and it died after 13 months. I have a 9 year old plasma that I gave to my mom, and this TV still works great. Sharp is the worse company on the planet and I have dedicated my new life to letting everyone know this. I'm in charge of all purchasing at NASA and I will use this platform to share the truths about the horrible company. We as a people should never support a company that knowingly and willingly puts out a rip off of a product like Sharp does. Sharp and all of its bonus receiving executives should be fired, and jailed for taking full advantage of people, and taking money from families knowing the product is one year away from breaking. Help me get the word out. I've already spoken to all my TV vendors about Sharp, and was told not to deal with Sharp. Save your money for your children's college or purchase from anyone but Sharp.
Reviewed Aug. 4, 2015
First of all, shame on me... after reading some review and been the norm to see people complaining about having their hard earn money gone to waste right after the warranty was expired you think it would've been a good idea to purchase an extended warranty (from the actual manufacturer) for the product right? Well... it's been 5 months after the first claim of the screen showing lanes all over making it unrepairable according to the tech Sharp sent to my house.
After calling Sharp to see what was next, they gave me 2 options, New TV or a check. I chose the check and they said to wait a couple of weeks... good thing I wasn't holding my breath! After 5 months waiting, I've been calling every other day and every time they have me waiting for at least an hour claiming the the fault is on "logistics" and that they will have "someone" to call me as soon as they get an answer on the delay... still waiting. FOOL ME ONCE TO BUY YOUR PRODUCT SHAME ON YOU. FOOL ME TWICE TO GET A WARRANTY ON IT SHAME ON ME! But they still have to pay. It took 10 seconds for them to take my money. How much longer do I have to wait to get what's mine?
Reviewed Aug. 4, 2015
We purchased a new 60" smart 3D TV. In 7 months it developed a blur line in the middle of the picture. Sharp was aware of the problem and stated they would replace the TV. 6 months later we received a brand new "updated" TV and now it's been 5 months and this one developed a haze. We purchased an extended warranty and now have to wait again to see if they are going to replace this one. Too much of a headache for such a defective product. 2 different top of the line TVs died within months of purchase.
Reviewed Aug. 1, 2015
13 months after purchase of a 70" Aquos the television went out. Turned out after review I squeaked within the warranty and they sent me a refurbished tv.... Mind you it cost me an additional 800 dollars. I am now 3000 dollars into Sharp, 6 months later that TV goes out. The panel is dead! Sharp tells me, "sorry you have bad luck"... I love their customer service. Give that person a raise! Stay away from all Sharp products!!!!!
Reviewed July 31, 2015
Where do I begin? One day this rarely used tv turned on with a black screen that had sound, 5 minutes later that also disappeared and it died. Sharp said it had to go to a repair store an hour away who tried various things to fix it and new issues arose so they told us they would recommend to Sharp we received a replacement tv. Many hours on hold later we were told we were approved for a replacement but they need credit card info (why?!) and they had literally no timeline for a new tv. So far this has been going on 2 months and I have no idea when the ordeal will be over. Customer service is ridiculous and wait times are long. Oh and the new tv will be a refurbished set that only has 90 days warranty. From looking at their Facebook and other online sources this is a huge trend. Never buy a Sharp item!
Reviewed July 31, 2015
I purchased this tv 2 years ago and it is not working properly. When you turn it off it doesn't come back on for days if that. I called the Sharp and they said they can make a claim and gave me some repair shops.
Reviewed July 29, 2015
NEVER BUY SHARP!!! We bought a 70" Aquos 16 months ago. I didn't buy an extended warranty because we have always used our TV's for years until the next great innovation comes along and never once used any of the extended warranties we purchased. Yesterday the pic started rolling and Sharp had us do a reset which then killed the entire TV. They told us to have a TV repair person out which we just did. The whole TV is fried and Sharp says they won't do anything about it. $2500 down the drain. No Sharp products will EVER cross our threshold again, not even a lousy little adding machine. EVER!!! I wish I could give them negative stars.
Reviewed July 26, 2015
Just bought a 70 inch Aquos. Get it home molding on top is split from screen. I turn it on the screen starts melting and almost catches fire. I mean how can they get away with selling such a beat product? If there's anyway to sue this company for all our headaches? What if I wasn't home - left that junk on and it burned my house down? Can we all file a lawsuit on this company or just let them keep getting free money?
Reviewed July 26, 2015
I'm about 7 months out of warranty and Sears or Sharp will not stand behind this $2600 TV. I have decided after reading all these complaints that it is time to get a TV station involved that checks into consumer problems and hopefully it will go national.
Reviewed July 24, 2015
I purchased a 70 inch LCD screen Sharp TV for $2100.00 on February 15th 2014. The LCD screen went out the first of May 2015. The TV was 15 months old and we went to place where it was bought to see where I needed to carry it to get it fixed. They have me a number of repair shop 25 miles away. The repair shop informed me LCD board was out. I called Aquos and told them I had TV 15 months when it went out and took it to repair shop. I also told them about repair shop saying LCD board was bad. They said I needed to carry it to an authorized Sharp repair shop, have them send pictures of the screen along with their assessment of problem.
So after paying $50.00 to find out problem from first repair shop, I load TV up and carry 75 miles to authorized shop, pay $75.00 more and they send Aquos same diagnosis along with picture. One person whom I had talked to told me if I took it to authorized repair they should be able to at least help some with cost of part since I paid $2100.00 for it and went out 2 1/2 months after year's warranty went out. I got a call today and was told "we can't do anything about. You got what you got." I was told by repair shops Sharp helps some and some they won't. Don't buy a Sharp at all unless you feel lucky and have $2100.00 to blow. Repair shop said Samsung and Sony were having same issues with LCD board and were repairing their boards even though their TV has one year warranty for two years. I've bought my last Sharp TV and will be letting my friends know too.
Reviewed July 22, 2015
So I got a brand new Sharp Aquos TV on Boxing Day of 2014 which I saved up for for quite a long time to get for my family. The TV formed a purple spot on the bottom left of the screen screen within the first couple months! I contacted Sharp - had to jump through a ton of stupid hoops, do TV resets, take photos, spend time on the phone and they finally sent me a replacement TV. Then several months later the exact same thing happened with the new TV!!!! I dreaded the ** I was going to have to go through again so it took me a bit to get back to them.
Then after jumping through the same hoops again I was finally told on the phone that when you get a replacement TV the warranty does not start over and only the original warranty period counts, so basically they said "too bad, so sad" and sucks to be you! 2 brand new TVs, both with identical defects. And tons of calls and wasted time later here, I sit with a flawed product from the get go! People, DO NOT purchase Sharp Aquos smart TVs! I will never shop Sharp again! Please share this! I want this to go viral and stop big corporations like this from taking our money and not giving a damn about the consumer when they make inferior products!
So Sharp calls me back about my lemon replacement TV and says if I get it sent to a repair shop and get an estimate, Sharp will review it and possibly pay for a portion of the repair cost!? From a brand new TV forming a purple spot to the replacement doing the exact same thing to having them do crap all within a year and a half is infuriating! The nearest repair centre is in Grand Prairie!!! So I'd have to pay shipping costs to get a 60" TV there just to find out if they maybe will help with some of the repair cost! God damn it, Sharp make new TVs that work more than 3 months without failing!!! People, do not shop for Sharp TVs!! If you get a replacement, your warranty does not start over again! It still continues from the original TV purchase date! Soooo un-cool! Share this to inform others! So mad at right now!
Reviewed July 20, 2015
When I contacted Sharp to get tech support to clear up garbled voices and pixelated picture, all they did was say it was DIRECTV problem, never even tried to do any troubleshooting from their end.
Reviewed July 16, 2015
I bought this 60" Sharp Aquos flat screen TV 18 months ago. Paid around $1,000.00 for it and I had it surge protected in every way, electrically, cable and all components connected to it. When I took it to service shop the tech tells me that to replace LEDS in screen would cost more than it would for me to buy a new one. Sharp informed me since it was out of warranty they weren't going to replace it. So I've started my own campaign against Sharp just to let people know that we hardworking people don't like throwing our money into the wind. These TV manufacturers need to back their product better. I've got that TV sitting in the back of my truck with a warning to consumers thinking of buying a Sharp TV, 18 months old and no good!!! I drive it through the parking lots at Best Buy, hhgregg and Wal-Mart and sometimes park it. I have nothing against the sellers of these TV's but I want people to think about buying one from Sharp!!!
Reviewed July 12, 2015
About 4 yrs. ago we purchased a 46 (or something near there) as well as a slightly smaller one of Sharp, Aquos. The larger TV went and we went to a TV repair and they were not able to fix it saying the panel that had to be replaced cost more than buying a new set. Sharp (after arguing for some time) agreed to give me a new set (the larger one I have now). I have had a Sharp rep. fix the smaller set (about less than 1 yr. after owning it - don't remember what was wrong). The second, larger set recently went and we found out it was the panel and Sharp would not replace it. The cost to fix it is over $500. I would NEVER BUY SHARP PRODUCTS AGAIN. They do not stand by their products and know of this problem!
Updated review: July 23, 2015
After a long delay, I must confess the resolution was quite fair... a new 2015 unit of the same size, or $2,097. I took the money and purchased another Sharp 70" unit for even money at BestBuy. I also purchased a 3-year extension from Sharp. I'm hoping my experience with the unit (and another warranty round, if necessary) will be better.
Original Review: July 2, 2015
I bought a 70-inch Sharp Aquos in April of 2013, including a Sharp 3 year warranty, making a total of 4 years. Two weeks ago my TV went kaput, so I called Sharp. The technician showed up 6 days later and said the TV could not repaired. The following day (day 7) they sent a report to Sharp, which received it on day 8. They resent it on Monday, day 11. Sharp kept saying the servicer had not sent the report. I called the servicer, Precision TV in California, as well as Sharp several times in the intervening time. Then yesterday, on day 13, the warranty company, ServiceNet/AIG, not Sharp, called me to say they had the servicer's report. Today, day 14, they called to say the TV cannot be repaired (!!!), and it'll take 2 to 3 more business days for them to make a decision. This was a horrible warranty for a bad TV! Never again! Sharp is guilty on both counts.
Reviewed June 30, 2015
My wife and I got a LG washer and dryer and my wife is loving it to this day. I received a letter stating we were approved for a TV, so we decided to get one. On June 9th we purchased a Sharp 65 inch Tv. The very next day we started having problems. I called Conn's and told the the tv was turning off at random. The lady said to bring it in. I told her that we wouldn't be able to bring it in until that Sunday June 14th. She said that was fine and just bring it. On June 14th we took the tv back to be told that, "Oh electronics only have a 3 day return policy", (which we were never told) and that if we left the tv it would be considered a self repo. The manager was so rude when we were explaining to him what the problem was, but he waved us off and told another lady to deal with us.
We came to Conn's to purchase a Brand New Tv, not something that needs to be fixed out the box and to be dismissed like we were children. We work very hard for our money and don't like to just throw it away like its trash. On June 17th a repairman came out to see what was going on. Guess what the Tv needs? A new main board. The worse part about it is Sharp knows their Tvs are bad and are still shipping them out and tell their customers to pretty much deal with it or buy a New TV. June 30th still no part for my tv after I was told it would take 3-5 business days to get the part, but guess what? The part is on BACKORDER and there are people that has been waiting 8 MONTHS, YES 8 MONTHS for this part. This is just ridiculous. Why do we have to wait this long to get our tv fixed? We the higher ups knew there was a problem with their products.
I don't want a refurbished Tv either. I purchased a new Tv. That's what I expect to get if it mine cannot be fixed. Someone needs to figure out what's going on before we have to take some kind of action. We are paying for a 65 inch piece of plastic that we can't watch. We don't have money to just throw away or have the luxury of just going out to buying a new one on the spot. If you guys can't STAND BY YOUR PRODUCTS then you SHOULD NOT BE SELLING THEM!!! Oh and for the guy who told me my claim was resolved, WELL IT'S NOT!!!
Reviewed June 26, 2015
Set up the new Smart TV today. Has a black shadow. Researched it & found all the complaints & problems. Taking it back tomorrow to get the one I trusted in the first place. No more Sharp products. Will be sure to blog on social media.
Reviewed June 25, 2015
We purchased our TV just a few months ago and now it doesn't work. It displays 2 slow beeps and 5 fast beeps. We've been waiting a week for them to find a service rep. They have given us no other options than to wait. Do NOT buy a Sharp TV! Terrible client care. They don't care!
Reviewed June 21, 2015
I online ordered from Costco a Sharp Aquos 80-in TV that was delivered to my house in May, 2014. It was very unlucky for me that the TV with great picture and vivid color was shut off in 11 months of very light in use and showed a two-fast and two-slow blinking error code. It was also lucky for me that such a fatal issue just occurred before the one-year warranty was expired. I immediately called the Sharp Service, and a lady asked me to hard-reset the TV and it didn't work at all. Then, a case number was issued and they arranged an in-home service by a local TV service firm for me. The local company was very responsible and quickly sent an experienced serviceman to visit me for totally three times. Each time the serviceman ordered a new circuit board from Sharp. There are only three boards on the back of the LCD/LED panel after the TV back cover was open: a main board, a T-con board and a power board.
After the local company replaced each of the three boards individually, the error message was changed from 2-2 to 1-1 and finally to 2-5 in blinking code. Once the serviceman called Sharp, they confirmed that it was an LCD/LED panel issue that was irreparable and needed to replace the entire TV by a refurbished one. Before the serviceman left my house, I asked what the root cause really was. He said it was due to a hidden factory defect. Then, I called Sharp to explain that I should deserve to have a new replacement due to your factory defect. However, they rejected my request and insisted to send to me a refurbished one. The entire time length of contacting Sharp Service was only four days, the in-home service was taken two weeks for three times of visit, and shipping the refurbished replacement was waited for about three weeks.
While Sharp offered me that you have rights to refuse the refurbished replacement if you find any problem during the home delivery, I really didn't have enough time to test the replaced TV as the delivery serviceman rushed to leave my house for their next home stop. After a few days watching the replacement TV, I found every function, from the picture customized adjustments, OPC, I/O ports to the WiFi setup, are all normal except that the upside-down V icon is never lit on. There is no any bad pixel on the LCD panel and only a very minor scratch on the bezel. It is now my new concern that if the TV would shut off again in some day, then I would not be able to see the blinking error message again from the icon LED.
In summary, which one is the top between the picture/color quality and the lifetime reliability? My answer is the reliability, and it is a common sense that no matter how beautiful picture/color is, you will not see anything if it is dead. I asked a lady from Sharp that, "How long my refurbished replacement warranty will you offer to me?" She said, "Only a month and then you have to buy an extended warranty." Do you think it is worthwhile to buy a warranty extension for this used TV? I am now losing the confidence on the Sharp TV's, and don't know how much longer the replacement would last, maybe one month, or one year?
I have a 47-in Vizio that lasted 7 years before broken. I have also owned a 60-in Sony for 5 years and it is still working excellently. Therefore, such a short life TV that was only less than a year from Sharp becomes a burden of mine. When I asked the Sharp lady on phone that so many TV broken cases would damage your image and reputation, she answered me that the broken TV incidents are only in very small percentage. Do you believe so?
Now, I have just made up my mind that I will not buy any warranty extension from Sharp. If the refurbished replacement would be broken again in anytime sooner or longer, I would upgrade my living room with a Sony 80-in 4K TV, and let the store deliver people to haul this broken TV away as a garbage. The money I lost for such a short-life Sharp 80-in TV is just to pay for a tuition to learn the lesson. However, it is the fact that while the TV reliability is so bad, their Customer Service is responsible, and the local TV service is superb.
Reviewed June 18, 2015
Beware Sharp AQUOS! These 60 to 80-inch flat screen tvs begin developing white spots all over the screen within a year or 2 of purchase, due to defective panels. Sharp is aware of this issue and have received thousands of complaints. They do not stand being this product. Same issue with Sony Wega was recalled quickly for its customers. The television repair told us they spend all day, almost everyday, on calls for Sharp's AQUOS.
Reviewed June 17, 2015
Sharp Aquos LC-70LE650U - I ordered this TV from Amazon on a Monday. On Thursday 2 guys were loading it in my front door. It was delivered on 6/19/14. My warranty is running out in 5 days. Had an option of 3 yr. in house with no deductible. My set has worked flawlessly so far, but based on the reviews on this page I jumped on the extended warranty before my luck runs out. I use it as a second monitor for my computer. It runs nearly 24/7 because I go to sleep with it running. If I set it to turn off it wakes me up when it goes off. Judging from the reviews, I am the exception and not the rule. I may be the exception, but I am being fair, I can only tell my experience.
Reviewed June 15, 2015
Aquos lc70le650u - This is bad TV. After having it for 14 months the TV started to have white spots on the screen but I was out of the 12 month warranty. Sharp refused to do anything even though they know this problem exists in this TV. $1700 wasted. I have never had a TV last me only 14 months.
Reviewed June 11, 2015
Bought a new Sharp 40 inch AQUOS 18 months ago and now there is no picture but there is sound. Called Sharp and they send out a contracted repair service. Nice guy, looked at the TV and related that it had to be the main board or the screen. He says that Sharp doesn't replace the screens when they go bad but they will replace the board. He orders the board and 5 days later it comes in and he installs it. It's not the board that is the issue it's the screen he discovers. Sharp calls me and relates that as a "courtesy" they will replace the TV that's 18 months old with a "refurbished" one as long as I pay them another $75.00 due to the TV being prorated. I already spent $400 on the TV and now they want another $75 for a refurbished one to replace the TV that is 18 months old. I'll never purchase another Sharp product again.
Reviewed June 5, 2015
I buy a SHARP LED 60 inches on the date of 09/05/2014 and exactly 3 days after the manufacturer's warranty expired starts having problems with a few lines on the screen and a few days later not works longer more, only flashing indicator light. My TV model LC-60LE650U AND SERIAL NO. 40485800. I do not recommend anyone buy this product SHARP LED TV.
Reviewed June 5, 2015
SHARP AQUOS 60" SMART TV - I have paid for two years through Aaron's almost 200 a month for this tv. I finally get it paid off and I notice a black round smear on bottom center of tv screen. I called Aaron's who I was still under warranty with and they picked it up and had looked at it. They told me there is no part they can buy to fix it. It appears as the liquid crystal is leaking inside the tv and the tv has a curve to it. As long as I've had the tv (brand new) it has always had a curve to it so I thought it was normal. So I contact Sharp and open a case on it. Had to fax over proof of purchase in which Aaron's sent my lease and pop to them yesterday. Aaron's and myself can't believe this tv isn't even 3 yrs old. Aaron's stated that tvs usually are good for 15 yrs.
After I've read some reviews on Sharp products my hopes of receiving any help are small. I can't believe anyone would make such a poor product. This is clearly a manufacturer defect. Hoping to get resolution. Oh and an fyi not all smart tv's come with a browser for searching internet.
Reviewed June 3, 2015
I have been trying to get in contact with customer service all morning, it just rings and rings and rings, no answer, not even an automated service. This is not acceptable. Sharp says it employs 50K employees, you would think at least one of them can pick up the phone. Based on this I will never purchase another Sharp product. Far too competitive industry to deal with Sharp.
Reviewed May 29, 2015
Bought this 70" LCD AQUOS Sharp tv, had it for about 15 months. One day in the middle of watching something, the screen went black and never came on again. The light was on at the bottom, showing it was powered on, but the tv would not respond to remote commands, or showed any sign of life. I called the Sharp customer service number, and they were of absolutely no help. So, now we are out $1500 and a big TV. I will NEVER purchase another Sharp TV for as long as I live.
Reviewed May 28, 2015
Just bought an 60" HD from Best Buy and apparently like many others the piece of junk does not work. Contacted Best Buy (bought a 5 yr warranty) and Sharp Customer Service are liars about what they know and are doing. I believe they know they have problems with many and are selling them anyway because they do not care. I think Best Buy are co-conspirators and we need to talk to the FTC and State Attorneys General, perhaps even class action suits!
Reviewed May 22, 2015
I purchased this TV (60" Sharp Aquos) new and since the beginning, I have had nothing but problems with the TV. The volume turns up and down by itself and randomly the power turns off then turns right back on. I have to unplug the TV in order to change the input. It's for crap, made very poorly in my opinion! So I called to tell them of my complaint and they schedule an appointment with me for that Saturday. Saturday came but no technician, not even a courtesy call. I called them back after having continued problems with the TV. And now they send a subcontractor to my house which by the way he knew nothing! This whole thing has been a huge inconvenience! I am highly dissatisfied with Sharp products as well as their customer service!
Reviewed May 10, 2015
Sharp AQUOS 60" went out. Best Buy Geek SQUAD came out 3 times but couldn't fix it. Called Sharp CS, was told they probably wouldn't replace TV (less than 1 year old). I asked for supervisor who said they would review my claim and would call back by day's end. No call. Called next day, was told they would review claim and call me next day. That night I go to BEST BUY, speak to GM and he resolved problem by giving full credit of $1700, credit for the extended warranty I had bought, even though I didn't need it since TV still under 1 year manufacturers warranty. Sharp's CS is horrible as is their products.
Reviewed May 5, 2015
I purchased a TV from a retailer in Dec. 2014. I notified them within two weeks of a problem. It is now May, 5 months later and I still have a broken TV. We requested a refund from Sharp a month ago but was told we couldn't get one until a new motherboard was installed. That was done last Friday and the TV still doesn't work. The TV shuts off at random times and the only way to get it to turn back on is to go to our basement and flip the breaker. The "repair service" actually told us to just unplug it and plug it back in… like that is the normal operation for a Sharp TV! And the TV is mounted on a custom made cabinet that is bolted to the wall. The only way to "unplug" it is to take the 60 in TV off the wall. We have made countless phone calls, waited for days and days for calls to be returned, made arrangements 5 times for various repair folks to be in our house all with no resolution.
Yesterday I was told by customer service that the refund (which could take 3-5 weeks, or 2-3 weeks, depending on who you talk to and which story they decide to tell) could not be processed because the invoice that I sent them 2 months ago, that was given to me by their retailer, did not say "Paid in Full". It was "Paid in Full" on the day that they delivered it and it did not take 5-6 weeks for them to take my money. I am beyond frustrated. I will never buy Sharp again, and I am not calling customer service again. My next call is to a consumer protection attorney. If anyone from Sharp actually reads these posts they can look up my case - # **.
Reviewed May 3, 2015
My 3 year old Sharp LC60LE814U set replaced a Sharp 55 inch set that had developed a screen lamination problem. Sharp replaced it in amazingly good fashion (that set was 4 years old and out of warranty). Now, my replacement 60 in TV has developed a thin green vertical line about 6 inches from the right side. Sharp is now saying they'll replace it with a remanufactured TV which will cost me an additional $525. After reading all of the previous comments, I'm convinced that there's a latent problem with their TV screens. Not sure what to do next...
Reviewed April 29, 2015
Purchased a Sharp 70 in AQUOS TV from Costco last May 2014...10 months into use, the TV started having an intermittent vertical line down the center of the TV. I called Costco, they put me through a soft reset, then a hard reset and then eventually passing me on to Sharp Manuf. I sent photos and it has been decided to offer me a refurbished TV...not a new one. Then they proceed to ask me if I accept the offer. I state, "do I have a choice?"
I accept under protest and wish to have a new TV. Costco even called on my behalf and said they would take the return and offer me a new on. (** at Costco was amazing.) Sharp would not approve. Now they have offered me a refurbished TV but have none in stock, so no clue when I'm supposed to get it...and looking at these reviews it appears I am in for a very long wait. I will never purchase a Sharp product EVER again. The product is inferior and their customer service is even worse!!!
Reviewed April 26, 2015
Jan.7, 2014 I purchased a 60 in Sharp AQUOS LC-6OLE45OU LED TV and today 4/25/15 while watching a movie the TV blew up. The geek squad told us it would cost $99.99 service call and approx $400-500 to repair based on the TV totally shutting down. What a shame. Products are so expensive and of such poor quality today. NO MORE SHARP PRODUCTS FOR ME. From what I am reading about so many problems Sharp is having with their products, they should be out of business soon.
Reviewed April 25, 2015
Cannot login to Sharp Aquos net. Searched the internet, apparently they "discontinued" service. Called Sharp directly, RUDE customer service repeated same "token" line to me with attitude saying "unable to add apps". The internet complaints were accurate. It is not a Smart TV, it is a plain TV and Sharp representatives are aware and rude about it. Buyer beware! $1500 in the garbage.
Reviewed April 21, 2015
My experience was the same. "Take a photo of the serial number and pix of the problems and we will replace it under warranty." Every time you follow up on the phone, it's a different story on what needs to happen for that replacement to arrive. First it was just the pix. My situation was electrical sparks and a fire hazard, so they refused to replace until a safety inspector called in 3 days. No call, so I follow up. Then they said the safety inspector reviewed the case and my description of the issue along with the photos and did not need to call. They promised to send a replacement along with a ship date of April 9 and a delivery date of April 15. No replacement arrived, so I call again. Now they need me to write a formal letter to demand resolution.
So I send them a letter expressing my dissatisfaction with their ongoing changes in the return procedure and demand resolution in 3 days. I also call corporate in Mahwah NJ to speak to the Director of Returns at the corporate level. I get a voice mail of a guy named **. I leave a detailed message and my case number asking for the location of a service center to exchange the product. They ignore my call. I get a call back later that morning from customer service now claiming my letter of resolution is not good enough to ship the replacement unit. They want me to sign a document promising not to sue them for personal injury or property damage from the fire hazard. No damage done other than to the product so I sign and ask for a ship date and tracking number.
I get a call from a woman who was unintelligible on the phone. It sounded like she was wolfing down food while trying to have a conversation. All I can understand is that she is from Sharp and has a number. After 5 minutes of struggling to understand this rep, she is calling to get credit card information. I think she was trying sell something and it sounded like a scam, so I asked for something in writing as well as an invoice of what they need payment for. I get an email document stating they want a credit card number to verify the shipping of the replacement unit, but they aren't going to charge anything to it.
I called my bank and they recommended filing a dispute on the purchase. For refund as it is not proper for them to collect personal information for no purpose. I read the warranty contract and I have the right to do an in person exchange at their service center and pay whatever they need in cash for the repair or replacement. They won't tell me how much they want now, nor will they tell me where to take the faulty product. I had to file consumer complaints, etc. The bank is chasing them down as well for refund. They definitely participate in deceptive business practices and are under investigation through my state attorney general. My complaint is just another one on the pile. Avoid Sharp at all costs.
Reviewed April 20, 2015
Sharp Aquos 70" LCD - Purchased the flat screen 26 months ago from Best Buy and while watching TV my wife and I heard a pop so come from the TV and it displayed that I need to do an auto channel scan. After several unsuccessful attempts I called tech support who walked me through a reset procedure only to find that the TV is broke AND requires repair and warranty has expired! Crappy product for the money and didn't last very long. Would not recommend this product to anyone!!!
Reviewed April 20, 2015
We purchased a Sharp XVZ15000 projector TV in Dec 2009. (I actually think we got the floor model as the store went out of business a few months later). We have had nothing but trouble with it from the get go. About every year we have had to take it to a repair shop, sometimes more. Thank goodness we bought an extended 5 year warranty. Well, guess what.....You got it. It's on the fritz again and our warranty ran out in December. Go figure. I will never, ever, EVER buy a Sharp again! Did I mention I would not buy Sharp again? I would even hesitate if they gave me one because I don't like the hassle of having to take it down (takes 2 of us) and driving 60 miles to the closest repair shop. This of course is MHO, but think twice if you are considering Sharp or another brand.
Reviewed April 13, 2015
Bought a brand new LC-70LE650U HDTV Smart 70 inch June 10, 2014. The television will not connect to internet. Therefore, the smart features don't work. Called SHARP, they created a case #. Its 9 months later with numerous telephones calls, 2 local telephone technicians visits, 3 electronic technicians visits. Sharp CSR says the television has a malfunction part and they're working on developing a part. But, nobody at Sharp knows a EST. We paid for a product that don't work. I will never buy another Sharp product.
Reviewed April 13, 2015
Sharp Aquos 70" television - We bought our tv from Jetson's tv in Vero Beach on November 21, 2012. We paid $2353.98 for this tv. Now 2 years and 4 months later BAM...... the tv has a big black corner on the right of the tv. We called the repairmen in and they told us that this does happen to the Sharp tv and to buy a Samsung next time. Also that this problem cannot be fixed and it will get worse and go all black and there isn't anything we can do about it. IT CAN NOT BE FIXED!!!!!!!! How disturbing... One would think that an expensive tv would last longer than 2 years and 4 months. Was there a recall that we missed? Or does Sharp stand behind their product and replace them or do we just bite the bullet and never buy Sharp products again??? Help!!!!!
Reviewed April 8, 2015
I purchased a $3000 70 Sharp TV and found that the customer service from Sharp and the product was extremely poor. My TV began to have white spots on the lower half of the TV after roughly 10 months. Unfortunately for my job I am out of the country a lot and tend to be busy even when I am home. By the time I was able to contact Sharp it was one week out of warranty. At this point there were well over 200 dots and growing making it irritating to watch.
After having to pay a service technician $150 and four months of waiting the response from Sharp, their decision was not to repair the TV and I would have to buy a new one. They offered me this years edition for $1000 and I would have to return my old TV. After all added up that is $4150. I explained that that it is crazy to pay $4150 for a $3000 TV and asked that they do something to make it worthwhile in my end to make me a happy customer. The next response I received from Sharp was that they were not going to offer me anything else and this was all they would offer. This is my third sharp TV and I will not be purchasing another. Samsung and Sony both have great products and better customer service.
Reviewed April 4, 2015
I bought a Brand New Sharp LC-70LE660U HDTV in November 2014, and was delivered 30 days later in December 2014. Then two weeks later a vertical Blue Line appeared on the screen along with a degradation of screen quality. I called Sharp and they created case #**, and was told I qualified for a replacement TV as soon as they got more of 660U in stock. It has been 4.5 months and still Sharp says no replacement stock available. Nobody knows when they will get new stock! How long do I have to wait, or am I just getting blown off?
Reviewed April 2, 2015
I purchased a very expensive (5100) Sharp Quattron 80 inch television. What a joke… The back light bleed through was so bad that it was annoying to watch a movie or regular television. It bothered me so much that I had the retailer exchange it. They did, and now the TV they replaced it with (same model) has a little less back light bleeding, but I guess, they decided to grace me with a panel that has random green led lights that run across the bottom of the screen. What a heavy expensive piece of garbage.
I call up Sharp customer service and they tell me I have to take all these pictures of the problem, serial number, and the full screen with the four corners showing. Are you kidding me??? What a bunch of losers they are at Sharp. Customer service means nothing to them. They are rude and confrontational. They are little better than street corner criminals. I will not accept another exchange. I am going after 2001 audio video for a full refund as I will never own another Sharp product ever. Please do yourself a favour, if you are ever in the market for a TV, don't even look at any Sharp products because if you buy one, you will regret it. Thanks for reading.
Reviewed March 28, 2015
I've had this unit for 4 months. It was a replacement for a SONY AQUOS 70 inch that went bad 13 months after purchase. Luckily I paid for the extended warranty on the SONY BUT BE WARNED - the warranty companies are not your friend. It is their job to not replace your tv if at all possible. But after three months I finally got a replacement. Now the SHARP 4 months later has a display issue so here we go again. But at least the factory warranty is still good on this one.
Reviewed March 25, 2015
1 Year and 3 weeks old Sharp LC70LE650U..blown main board - Please think twice before purchasing any Sharp product. 3 weeks out of warranty, the most expensive board blows and it's $500 to repair... No help or cost splitting from the customer service line...
Reviewed March 21, 2015
Several weeks ago my 3 yr old Sharp 46" Aquos TV ($1200.00) began experiencing a vertical red line down the right side of the screen. I researched this issue on the Internet and found many customers experiencing the same issue. I contacted Sharp by phone, submitted photos of the issue and copy of receipt of purchase. After 3 weeks and no follow-up, I contacted them again by phone and was surprising told that they had reviewed my case and we're going to exchange my set. Here's where it got interesting! They were going to upgrade me to a 50" TV and I only had to PAY $400.00 by credit card - however these 50" TV's were not in stock yet and they could not tell me when they would be available to ship out.
Further questioning revealed that these replacement sets were refurbs and only carried a 90 day warranty. To summarize - my $1200.00 Sharp TV craps out within 3 years, they offer to replace it with a 50" TV that has been refurbed with a 90 day warranty, don't know WHEN it will available to ship out and OH YEAH - they want me to pay $400.00 with a credit card! BITE ME Sharp!!!
Reviewed March 10, 2015
I purchased a 65" Aquos TV in Nov. 2014. After removing it from the box and mounting it to the wall we thought we would be set. We discovered as soon as we turned it on we had dead pixels. (Mind you a brand new $1400.00 TV.) We contacted Sharp, this is where the next 5 months of issues start. They said they would replace the TV with the same one we had, when the new TV was delivered 6 weeks later it was not the same model. It was a refurbished cheaper model that does not allow us to use the Roku streaming stick that came with our original TV.
The new TV turns itself on and off out of the blue. Sound comes from it while it is turned off, and today the screen went to a pink and green strips and could not be turned off until we unplugged it. When we call Sharp they now tell us someone will contact us about the issues, but no one calls. Now the customer service people just place us on hold for 35 to 45 min I guess in hopes that we will get fed up and hang up. I have contacted the attorney general for further assistance. I can honestly say that after this issue is resolved if ever I will never own another Sharp product. This TV is garbage. I'm ready to use it for target practice.
Reviewed March 9, 2015
I recently purchased an 80" Sharp Aquos TV from Costco. This TV wouldn't power on after 3 months of using it. When I called the customer service (and after 2 hours of online diagnosis), I was told that the part will be ordered but will take a few days to arrive. This is ridiculous! I can't believe my eyes that Sharp of all manufacturer is selling "Lemon" to the public. I have a JVC 70" TV, which I purchased before the 80" and is still working like brand new.
Reviewed March 4, 2015
I purchased this Sharp TV from Best Buy end of Sept. 2013. 2 months later there is a big vertical green line going down the screen and they deem it irreparable. So Sharp customer service says they will replace the TV with a new one that is 70 inches. A year and a month later the TV goes bad again to the point where it will not turn on. It has been 3 months now and I still have not received a replacement. They are reluctant to help me and they say they cannot give me an estimated time frame as to when this one will be replaced.
AND It was not until my lawyer contacted them that they finally agreed to come to my home and take a look at the TV and found that it was irreparable again. Here I am still waiting after 3 months for a miracle. Meanwhile, I have this gigantic TV on my wall as a reminder of the biggest mistake of my life. I have had other TVs - Sony, Panasonic and they lasted years and years. For 2 TVs to go bad within a year and a month, and for me to be waiting 3 months for a resolution shows why I am making this complaint.
Reviewed March 3, 2015
I purchased this TV (70 in 3d smart sharp tv) 3 years ago, it worked last night but will not come on today. I called Sharp. Spoke with Dylan, he was nice but said the warranty is out so I need to call a repair service. I called the number he gave me and they are closed. I can't not believe a TV this expensive only last 3 years. The light under the Sharp icon blinks once slow and then once fast. But it will not turn on!
Reviewed March 2, 2015
My television is not working and I've been call your customer relation team for over a month and I feel my problem is not important to them. This problem could have been resolve three weeks ago if only someone on your end would have submit the paperwork about my TV. I have to call everyday to get update on my account. Each time I talk to someone they said we will call you back, but you never hear from anyone. I even spoke to the supervisor-- still no satisfaction.
Reviewed Feb. 25, 2015
My 70 in TV broke down after 10 months. Called customer service. I was told to email problems and pictures of the screen. I was also told to email the proof of purchase. I did everything. About a week passed, did not hear anything from them. I called them, I was told that the TV has to be exchanged and waiting for an approval from manager. I was told it will take 1-2 business days. After 2 days, I still have not heard anything from them. I called them and I was told that they are still waiting for manager's approval.
It will take 1-2 business days (again). Every time I emailed them, I get a form letter saying that they apologize and that it will take another 1-2 business days. Day 23 of waiting, nothing from them. I called them again. Same story. Waiting for an approval. This time the rep said that he will expedite it. Really??? Why has he not done that after I emailed and called them at least 10 times? I told the rep to tell his manager to come to work so he can approve the exchange. I even ask if I can speak with the manager. The rep just kept saying that he apologized.
Reviewed Feb. 24, 2015
I'm a retired disabled Air Force veteran. I've have given 20 glorious years serving my country. I've survived 4 combat deployments to Iraq & Afghanistan. Throughout my tenure, it comes without hesitation that the United States is by far the best country in the world. Yet, to be part of this great nation, it can be truly dissatisfying to receive such poor customer service from such a nationwide brand as Sharp. I wholeheartedly understand the challenges of providing support to millions of people that use Sharp products, but to be marketed as a reputable brand, consistent quality service should be paramount.
Nearly any personal purchase I've made, I tend to read the reviews of the product. In my experience, most of the reviews are often exaggerated by lack of understanding or just plain tedious in nature. "When servicing the public, you can't make everyone happy, you simply can't." A balanced mindset is key! And given my personal experience within stressful situations such as deployments, I tend not to get irritated with the inconveniences that typically seem bother most people. Yet, today, I'm so frustrated with the overall service provided by Sharp, that I have decided to write my FIRST product review. To be honest, I'm not happy about doing this, but I must relay the frustrations to others, so that they may not potentially face the same concerns that I have. (The wingman approach).
My wife purchased a 60 inch Sharp LED AQUOS television in early December as my Christmas gift. Needless to say, I was more than excited to receive it. Now that I'm retired and disabled, we now live on a strict budget. We are a blended family of 7 children total, so spending money on luxuries such as a television are not to be taken lightly. I won't go into detail the extra hours my wife worked to save up and buy this television, but more of the frustration that she now have, because after only 3 days of use, the television failed to work properly.
A huge red line appeared in the middle-left screen and the "smart television features" stopped working. On December 30, 2014, I spoke with a Sharp Customer Service Rep, about the issue. He informed me that he will send me an email address and instructions which require pictures showing the failures that I have reported. I gave him my email address, and contact information, he concluded that I would receive the email and instructions within 24 hours. After 4 days and 5 calls made to Sharp Customer service, I finally receive the email. I took the pictures and sent them to the email address provided. In addition, I followed-up with another phone call back to Sharp to verify that it had been received. The customer service rep verified the pictures I submitted and said I would be notified within 48 hours on the next course of action.
A week later, I called back, because I had not received a call from them, I was then informed that my request was not reviewed because I had not include "proof of purchase" in the email request. (Which was not instructed or mentioned in the email or communicated with any of the service reps I spoke with). Despite the lag, and severe gaps in communication, I remained calm and professional and sent them a scanned copy (email) of the receipt, followed by another phone call back to the service rep, verifying that they have received it. I was again, ensured that I would receive a call in 48 hours stating the next course of action. A week later & no call from Sharp, I called Sharp once again to seek a resolution to this matter, (it's now Jan 28 2015.... nearly a month, 15 phone calls, 5 emails, 20 pictures & 1 receipt), just to be told, that my case is still being reviewed and I will receive a call in (take a guess...) 48 hours!
A week later I called back and was informed that my case was approved for product replacement!!!! I was informed that I would receive a call in about a week from a delivery company that will deliver, set-up/wall mount the new television and removed the current broken television. (Hooooray for me..... NOT). A week later, and no phone call from Sharp or any delivery company, I called back to Sharp to get a status update. I was informed that my brand of television is "out of stock," and that I would receive a call in (take a guess..) 48 hours with an update. Today, it's February 24, 2015, I called Sharp, just to be told that the television is still "out of stock".
Despite all these set-backs & shortfalls, I have remained calm and professional to the every Sharp Customer Service rep that I have spoken with. Any request that was asked of me, I provided it back to them without delay. I have no problems that my television failed after 3 days of use, to me, it's just like any piece of equipment I own. They all need some sort of repair, that's why they have warranties. My frustration is the lack of support given when there is a mechanism in place to prevent customers from the delays of a faulty item. Again, for the service reps that have taken my calls, they were all professional and courteous to me, but they ALL failed to support my real concern, which is product repair or placement. I implore anyone to reconsider purchasing any Sharp product. I strongly do not recommend it.
Reviewed Feb. 18, 2015
My TV wasn't working. I called Sharp customer service. I been waiting for a TV that they said they were gonna replace almost 2 months ago. They said they haven't got a shipment that the weather where they get their supplies from is bad but that's just a bunch of ** and I have warranty with them. Last time I buy a Sharp TV.
Reviewed Feb. 9, 2015
TV went out so we called Sharp and are having problems getting parts or help. They say parts are on back order but no ETA on when the parts will be ordered or shipped.
Reviewed Feb. 9, 2015
I purchase the subject television and approximately six months later the picture tube went out. The company sent me a refurbished replacement in December 2014. Today, February 8, 2015; this television picture went out. A day prior, a line appeared diagonal. I'm so upset with Sharp. I spent so much time and effort to get the first television replaced. If Sharp knows that this product is defective they should recall them and make the customer whole.
Reviewed Jan. 31, 2015
I purchased the LC-80LE650U on 12/20/14. After setting up my TV that I worked hard to get. Lo & behold the TV had a defect I could not get on the smart TV which mean I could not properly connect to the Internet which means my smart TV was not smart. I reached out to Sharp on the 12/21. I had spoke to Rahkeem who in turn told me to reset the TV which I did & it still did not work. To make a long story short I will never purchase another Sharp product ever!! I had spoken to Sara a supervisor. She was suppose to call me back, still waiting on her call & it's 01/28/2015.. Not even the supervisor was professional!! I had to return my TV that I paid 2400.00 for & get a new one because the one I originally purchased had a internet defect!! Never buy another Sharp product ever!!!!
Reviewed Jan. 30, 2015
Sharp Corp. has been very poor on customer support and service in responding to any issues with defective products. The wait time from start to finish has been 4 months on a very expensive Sharp TV. They assume that the customer is wrong and should wait for their decision on repairs or exchanges. Shame on Sharp for poor service and support. Never again.
Reviewed Jan. 29, 2015
I purchased a 52" Sharp Aquos TV less than two years ago. Today, I tried to power it on and was greeted with no picture but a series of flashing lights. I contacted Sharp support and after having me try just one troubleshooting step, the representative could do nothing except refer to me to a 3rd party service center. I take extremely good care of all my electronics and have never had such an expensive piece of equipment fail so quickly or completely. I will be replacing my Sharp Aquos with a Non-Sharp TV and will never purchase anything branded "Sharp" ever again. I only wish I had found this site before wasting over $1,000 on 40 lbs of useless plastic.
Reviewed Jan. 29, 2015
Purchased $3,300.00 Aquos smart TV with web. Web worked when first purchased but stopped soon after. Several pages in owner's manual explain web surfing. Repeated calls to Sharp. We were told our TV never had web ability. When we inform Sharp not only had we done it in the past it is listed in our owner's manual. They admit they discontinued the web service. Sharp currently advertises their new TV's surf the web but refuse to update our software so that ours can.
Reviewed Jan. 28, 2015
I purchased a 70 inch Aquos TV and 6 months later the TV screen panel stopped working on Dec 28. I contacted the Aquos dept regarding my complaint and they asked me for details of the defect and to send them pic which I did. I was told I would get a response in 2 working days. I did not hear from them for 2 weeks so I called them and they said they had tried to call me but since I did not pick up the phone my case was closed. Since I had contacted them they said they would re-open my case and try to get me a replacement unit. The representative (Christian) stated he was going to call me back within a couple of days to let me know the progress.
I did not get a call for a week so I called back and spoke with another representative (Shannon) who said my file was still closed and no offer had been accepted by me!! She said she would put me on the list. I called back a third time and asked to speak with a manager and she stated they were still looking for a replacement unit and even though it has been a month, there is no timeline for when a replacement unit will be in stock. It has been a month and I have not been able to get anywhere.
Reviewed Jan. 28, 2015
70 Inch Sharp Aquos - Purchased from Paul's TV, with extended 5 year warranty! 15 months in, lines started scrolling thru picture and could no longer see the picture. Warranty wanted to refund warranty amount and Paul's TV said nothing they can do. Sharp offered replacement for 400.00. It has now been 2 months with no estimate of when a replacement will be sent... Never again will we buy from Paul's TV or Sharp or purchase a useless extended warranty that refuses to correct the problem.
Reviewed Jan. 27, 2015
We purchased the 70 in sharp smart tv in Sept 2013 because the colors were so nice, the tv has worked fine until Dec 2014. We now have a black oval spot in lower center of the tv about the size of a football and seems to be getting larger. We did not purchase extended coverage. We purchased this tv from the post exchange at fort bragg nc. We plan on contacting the px but don't expect any help as it out of warranty. Wish I had read the reviews before I bought it.
Reviewed Jan. 26, 2015
I purchased a Sharp TV from Sears Feb. 2014. A few weeks later, the TV shuts itself off. I called the cable company, thinking trouble was with them. I had cable company out 3 times. They changed everything, said not their trouble. I called Sears in Nov., had to wait for them to order a PWR circuit board. Sears came out on Dec.12 with no PWR board. Sears came back Dec. 26, changed PWR board. 2 hrs later, same trouble. Called Sears & Sharp. Sears back on Jan.12, can't fix, same trouble. Called back Sears & Sharp. On Jan. 13th, Sharp called and said, "we will send you another set & will send you mailing labels to send old set back. You should get set in 5 to 7 business days."
Dec. 23, I receive a PWR board from Sharp. I call Sharp and ask why the PWR board. They said, "didn't know one was shipped." They said that they would send mailing labels to send board back to them. Sears calls on Jan. 24 saying the board was not in yet and we would get it soon. I told them that I have the PWR Board, that no need to send man. That Sharp was going to send me another TV.
Jan. 26, Sears comes to repair set. I told repair tech., Sharp said they will replace set, I gave him the case #**. He called into Sears and explained. Sears tech said Sears will check with Sharp, took the PWR Board with him saying Sears ordered. I called Sharp and told what happen today and wanted to know what happen to the set they told me they were sending. (They also took my credit card number back on Dec.13 to make sure I sent old set back) They now tell me that they do not have a set on hand, don't know when they will but when they do, they will send me one. I asked, "Is going to take a month or two". They did not have an answer except, "when we get one, we will send you a set as soon as we get one."
I have had this trouble since purchasing this TV. The set turns itself off many times a day, some times as many as 4 times in a hour. It shuts off and takes 20 to 30 seconds to come back on. Please, I have been very patient, when will this be resolved???
Reviewed Jan. 24, 2015
Sharp Aquos 60 inch smart TV 2012 - Purple spot left side of screen. Disappointed!!
Reviewed Jan. 23, 2015
The wi-fi board is broken, contacted Sharp Dec 12th and informed them that the tv wi-fi was not working. Spent an hour and a half doing two hard resets and then still not working. Told the Sharp rep the code the tv was giving and he said it was the motherboard. Three days later, Sharp stated they would be happy to send over a "Stick" to bypass the wi-fi board because the motherboards are on back order and they don't have an ETA on the boards. I have a broken TV that I am paying for and Sharp is not doing nothing about it. Will never buy another product from them again.
Reviewed Jan. 19, 2015
Third 60" Aquos TV Showing "Purple Spot". The first TV had a white line down the center; the second developed what I call "Purple Spot" - basically spots throughout the screen that shows up purple, especially in low light. That one was reluctantly replaced and about 13 months later (one month out of warranty) the new one developed the same thing. This time, six months later and being out of warranty, they are offering a refurb (90-day warranty) and making me pay $200 for restocking and delivery. In their mind, they are being generous. In my mind, never in my life should an expensive TV last for about a year. It's frustrating that I am powerless to do anything about it. And the fact that the Customer Service Manager told me directly that they did not have to do anything, and made it sound like they didn't want to do anything!!! DO NOT BUY ANY SHARP TVs!!
Reviewed Jan. 18, 2015
I bought a Sharp Aquos model # 70LE757U, serial # 303815194. This is the Sharp Aquos 70-inch model. Purchase date - 8/27/13. Fail date - 1/17/15. Total time of use before failure - 1 year 4 months 17 days. I paid $2,599.99 and with tax of the amount of $247.00. The total came to $2,846.99. I bought this from Sears in Tacoma, WA. Back in about November of 2014, the screen started to have flashing horizontal lines distorting the picture with complete annoyance. I unplugged the unit several times and finally for some reason, the problem went away.
Then on 1/17/2015 about three months later, the same horizontal flashing scrolling lines appeared again. I again unplugged the unit, this time for about an hour. When I plugged it back in, the same thing happened and would not go away, then about a half-hour passed and the power indicator white light would flash brightly. Never seen it this bright before, it would flash two times and then five times over and over in that sequence but the screen was black - no picture. About five minutes later, the screen started to have pure red streaking in the lower area and as the minutes passed, about 50% of the screen had this sporadic red streaking all over.
At this time, I gave up and read these complaints here on this website. I am, to say at least, extremely upset at Sharp. Now I don't know what to do. I am still making payments for now a dysfunctional set. I have not tried to contact Sharp as of yet concerning the problem. But from what it sounds like from the previous complaints here on this site, they won't stand behind their 2-year warranty. So I guess I get to waste precious hours of my time fighting a giant with a toothpick. So much for watching the Super Bowl game at my house now, thanks a lot Sharp!
Reviewed Jan. 18, 2015
I've had the Aquos 70-inch TV for nearly 5 weeks now. I've had to reset it weekly, if not bi-weekly. The volume shuts off when I change channels. The Smart app freezes up constantly. It doesn't match up with Chromecast, it shuts on and off at will, and it often needs to be completely unplugged and reset up as if a brand new purchase was made. This is the worst 1,700 dollars I have spent in my entire life.
Reviewed Jan. 15, 2015
Bought set for $2000.00, used a year, screen failed. Called Sharp, they asked me to help diagnose the problem, took pictures of issue, emailed them. They said a tech would review the issue over last 2 months; I've called 5 times, still waiting for a return call. Called Geek Squad. They diagnosed a board failure or a screen failure. Ordered board. Week later replaced board, no fix. Cost of replacement out of warranty just over a year old screen... $2500.00.
Reviewed Jan. 14, 2015
I purchased this LC90LE745U 90" LCD LED 3D flat TV from Best Buy in September 2013. In December 2014 the power signal light (chevron) on the front lower center began a flashing sequence. After reviewing the manual troubleshooting it stated that it required a hard boot. I unplugged the set from the wall socket for longer than the recommended 2 to 3 minutes. Connected power again and no picture or sound. I repeated these steps several times and contacted Sharp tech support for further diagnosis. They put me through the same troubleshooting so I contacted Geek Squad at Best Buy for an appointment. Had I not purchased the extended warranty I would be paying out of pocket for repairs. They were at least a week or so getting out to look at the set. They amplified what Sharp and I had diagnosed already. Delays in getting the power supply to me have extended the repairs to almost 30 days, which entitle the consumer to replacement of the set completely with either the same or another brand set.
That is good news because I have no intention on going through this hassle again in a year or 15 months from now. Of what reviews I've read about the outsourcing of components from Sharp to Foxconn and Delta I will never purchase another Sharp product ever again, microwave or anything. This TV has served us well for 15 months - just outside Sharp's one-year warranty. That is a very expensive rental for the price I paid for this set - not to mention I have to continue to pay for a television that I can't watch! At least I could watch the pro games in my bedroom on my curve TV! Don't purchase Sharp products!
Reviewed Jan. 12, 2015
I bought my tv last week and it was delivered this morning around 8 am. The delivery men said to wait an hour before turning on which I did, I then proceed to plug in my various components (ps3, ATT Uverse) as I began to play around with the tv it randomly restarted. I thought it was maybe just the settings I was messing with but then it happened again roughly 10 minutes later. I've been home with the TV all day and it randomly restarts itself and I continue watching what I was watching. It seemed to happen more when playing video games from the Playstation, but only happened twice in a 2 1/2 hour movie on Netflix. I already have to have a technician come out to check it, and it hasn't even been 24 hours with this TV.
Reviewed Jan. 12, 2015
Purchased TV last May 2014. Noticed a 3" wide band of gray matter down center of screen Oct 29th. Made the first call to customer service, 11-2 14. Went through tech support over the phone, then sent in pictures of problem areas, was told it would be replaced. I had to keep calling on dates, first delivery was to be between 1-5, no show-possibly 7:30 that night 12-8-14. We couldn't take it that late, called numerous times to reschedule-they don't call you. On 12 -23-14 delivered refurbished TV with damage and cracked screen, made numerous calls again & emails, was going to send another refurbished tv.
Also it does say that in the warranty, they can send you a new tv or refurbished. Don't plan on it be new. 12-26 conversations about refurbished-explained to them on the 23 I was told a 'new' tv, they had to listen back to their tapes. 12-28 called and verified yes a new tv was going to be delivered... 1-12-15 still haven't heard anything and each time spoken to before, they were concerned if I kept the broken up tv... Not only does the screen view quality suck, the services sucks 10x more.
Reviewed Jan. 3, 2015
70 inch sharp aquos - I just purchased my TV late last year and was recently replaced by Sharp due to many spotty areas of the screen. The new one that they gave me will sometimes power off when I'm watching TV and will power on by itself when the TV is off. It will also turn black every now and then when I'm watching the TV. There will be times that I can't even turn the TV on i.e., via remote or manual. I will call Sharp this week and see what they got to say. But I promise that this is the first and last Sharp brand that I will purchase.
Reviewed Dec. 28, 2014
3 years ago I purchased this TV and had the company I bought it from install it on the wall so that there would be no complications. Within my first week of trying to use the 3D it did not work, so after several phone calls to Bill Smiths we tried to fix it over the phone and 3xs they had their servicemen come out to repair to no avail. So, Sharp sent a new one, Bill Smiths installed it and 2 yrs after my extended warranty expired I have a BIG purple spot on my television. Could be my pixels. Not sure how much this will set me back, put a call out to a repair shop and will let you know the end result. Went to Best Buy and the Sharp salesperson just so happened to be there and he acted as if it never happened before and "It's a shame" it had to happen to me. Do yourself a favor and DO NOT PURCHASE A SHARP TELEVISION SET.. TVs and Customer Service is the Worst!!!! Save your money and if you want a good TV try Samsung. I have one for over 8 yrs now with no problem..
Reviewed Dec. 28, 2014
Two weeks out of warranty and the LED board went out (TV is shot). I was offered a replacement refurbished TV for $360.00 and after two and a half months I am still waiting. So now I have a $3600.00 anchor in my theater! And a room that hasn't been used in months. Thanks for nothing Sharp!!! DON'T BUY A SHARP... DON'T BUY A SHARP. Worst customer service I have ever seen. Why are they still in business?
Reviewed Dec. 26, 2014
I am writing in hopes that you might bring a most frustrating experience to a conclusion. I will keep this short and provide you with the case # if you wish to investigate. I purchased a LC70LE85 TV for nearly $3000.00 of which has not worked properly since day one. Not being the complaining type I would unplug the unit plug it back in which seemed to fix the issue I was having. Finally, the TV quit working altogether.
I initially thought my unit was mere weeks out of warranty but remembered I had signed up for the Aquous Advantage Program which extended the warranty by three Months. Sharp has agreed to replace the unit with a refurbished unit if I pay them $300.00. However, I have been waiting over a Month without any expectation of when the unit will arrive while My phone calls/emails go (largely) ignored. I have asked for a loaner and was told they do not have any. I have ask for a similar model and was told they do not have any. I have asked for a 2014 model and was told they are out of stock.
My point is this; I decided to purchase from your Company because of the world class support you claim which is important to me. Instead of watching Holiday programs with my Children on Christmas day I find myself writing this letter to you. I must say I feel betrayed and misled by your Company in that being a Business owner myself I could not fathom treating one of my customers this way! I could wrap my head around being told we will get you a replacement by this date _____. However, I am reading horror stories online about customers waiting three or four Months to receive replacements or not receiving one at all!
I sincerely feel that my only remedy is to file a complaint with the Better Business Bureau, file a complaint with the Federal Trade Commission and also file a small claims suit locally against HH GREGG for not providing an amicable solution.
Reviewed Dec. 25, 2014
I want to share my experience with Sharp so people would not fall into Sharp trap. I bought a 70" Aquos TV in March 2012 for thousands of $$. A few months later, literally in 2013 a new model was introduced with Smart Central that allow users to make a better use of the online entertainment sites. Yet these features were discontinued on older models than 2013 i.e., my 2012 model.
I contacted customer relations by phone and email and the answer I got is that the company is not planning on updating/upgrading such models due to lack of compatibility. That sure reveals the quality of engineering in designs that does not take into consideration backwards compatibility to older models. For a company to discontinue its firmware and software support to fairly new devices means that the company does not stand by its products once they are sold i.e. sell and run type of policy. After that bad taste, I certainly would not recommend buying any sharp device at any price.
Reviewed Dec. 25, 2014
I've read this problem repeatedly about this brand. I was watching my 40 inch TV, and suddenly it shut off. Now, the TV won't turn back on. Called Sharp's customer support to no avail. This 2-year old TV is now a paperweight.
Reviewed Dec. 24, 2014
I bought a 70-inch Sharp Aquos. On the 14th month of owning it, the picture and sound quit working. Customer service wouldn't help and didn't know anything about it to help me. They wanted me to drive it five hours from my home to have it serviced. I was hung up on twice when I contacted them. $1,800 dollars for a TV that went barely outside the warranty. Save money and buy a better TV. I won't even buy a Sharp toaster. I'm scared it won't last.
Reviewed Dec. 22, 2014
Feb 2013 I excitedly purchased a 52" Sharp Aquos TV. I thought surely buying the Sharp brand I was buying quality, I've always believed you get what you pay for. I'm left with a TV that has a bad main power board after 1 year and 8 months. I called Sharp in October and went through their repair people. After weeks of run around they agreed to pay for the part. Then started the blame game. The repair people assured me the part was ordered but Sharp was late shipping it.
Sharp customer service said the repair people never ordered it and now there are no parts available. I was told the last part in stock was sold right before I called. I was offered a refurbished TV that is half the cost of the TV I actually paid for. I would pay out only $100 for this replacement and they stated over and over it's larger than the one I have now. That doesn't matter to me, at this point I just want mine fixed. The part isn't available and I find it so hard to believe they have no clue when they will get another shipment. The TV they have offered as replacement, no clue when they will have that available either. The last person I spoke with to turn down the refurbished TV offer told me there was a chance the replacement TV is brand new. Any informed customer knows better. I just emailed them and let them know how angry and disappointed I am, but after reading the complaints here, I know I'll get no resolve.
Reviewed Dec. 10, 2014
Please Stay away from Sharp Televisions. Stay at a distance. All sharp TV models don't last beyond Six months. They are known to have power board problems. I bought a sharp 32" LED TV LC-32LE140EX. After watching it for six months the power board failed. Was replaced with a new power board but that one also failed six months of use. The same problem. Please do not buy. Look for a different brand.
Reviewed Dec. 5, 2014
I ordered this TV Sharp Aquos Q+ on June 28, 2014. I didn't receive it 'til July 22, and I was told it would take two business weeks to receive. On Sept 27, four panels blew out. Dead Pixels. I called my place of purchase (HSN) and they said the 30 return policy was up even though I didn't even receive the TV during that time frame. They told me it was in Sharp's hands now. I called them repeatedly and did exactly what they said which was to take pictures of the set and copy the bill. I was told I would receive a NEW TV within two business weeks again.
Well, Dec 3 I finally got the delivery! Right out the the box the Delivery guys noticed it was Defective! The screen was Convex and bent. Upon setting it up we saw it was blurred down the center of the screen due to the curve. Then when I went to see the box they delivered it in it was BLANK. They then said, "Oh this is a REFURBISHED TV". I was told I was getting a NEW TV. How can I buy something NEW and to NO FAULT OF MY OWN, $1400.00 later get a USED TV. I told Sharp this was UNACCEPTABLE and I got less than two months of use out of the TV and this is how you do business to a loyal customer!
I told Sharp I wanted an IMMEDIATE FULL REFUND! They said they DO NOT GIVE REFUNDS and would send out another TV. I told them I didn't want their business. It was not right to send me a REFURBISHED TV when I paid for a NEW ONE! They said under their WARRANTY, they are under NO OBLIGATION to give me a New One because REFURBISHED IS "JUST LIKE NEW". I am appalled by their standards and deception. On about the delivery dates, it took months not weeks and to never telling me it was REFURBISHED - They Said NEW TV. And Lastly they said I was lucky that they didn't charge me a RESTOCKING FEE! And that they DO NOT GIVE REFUNDS! I do not trust Sharp any longer as they have shown me time and time again they are NOT DOING GOOD BUSINESS by their Customers!
Reviewed Nov. 22, 2014
Sharp Aquos 70 inch smart TV model LC-70LE 847U two years old has the same power problem as Samsung TVs had in past. Sharp Aquos model LC-70LE 847U TV first makes a noise and picture shows lines. Needs recall or else Class Action should Sharp refuse to acknowledge and repair.
Reviewed Nov. 19, 2014
I bought my Sharp Aquos just less than 2 years ago and was just watching a movie with my family. Turned off the TV and came back to turn it on and it wouldn't turn on. When I called the support group, they told me it was a board problem so I called a repair company who took my TV to fix the TV and told me it would cost 350-500 to fix it. This TV has sentimental value due to it was bought by my father who just passed away and left it to us so it's always been in my house. I'm beyond words on what to do. How can a TV just out of the blue stop working. It hangs on my wall and no one touches it.
I got a phone call today from the repair company telling me that it was unfixable because something with the display. I'm beyond knowing what to do. I have other TVs in my house. None of them are Sharps and none did I pay 2500 for brand new and have had for years and not one of them have had an issue at all. Does anyone have any suggestions on what we can do at this point?
Reviewed Nov. 19, 2014
Bought tv in Sept. 2011. In Oct. 2013 the tv went out. Called Sharp, was told to get a Sharp repairman to look at it. The tv blinked slow 2 times fast then 5 times fast, which was the powerboard. Ended up costing 600.00. Got the tv back 6 weeks, watched it for about 30 mins., went out again, blinked one time slow then one time fast. Called Sharp, they offered a refurbished tv and pay them 275.00 more dollars. It is under the Illinois attorney general after wv attorney general turned it over to them. Sharp will not work with us. I think their tv are junk and they know it.
Reviewed Nov. 13, 2014
I purchased an 80 inch Sharp Aquos from Costco on July 15, 2014. 4 months later there are lines running down the side of the screen as well as "guitar string" size lines running across the entire screen. I paid over $3000 for this set. After countless phone call to Sharp as well as Costco, I am stuck with a broken set. Sharp said they will not warranty this product due to the fact that they believe there is physical damage to the set. I informed Sharp that no one in my household damaged this set, but they said too bad. Perhaps the issue was caused by hanging it on the wall. I used an approved mount for this product and had a professional installer place it on the wall. In the goodness of their heart, Sharp did offer an exchange for a new set. The only catch is that I have to pay $1700 for the exchange.
The last thing I would do is shell out more case for a horrible brand TV such as Sharp. This is the first Sharp product I have ever purchased, and for sure it is the last. I have purchased Philips Brand sets in the past and have had great luck. I am still using a Philips which I purchased over 9 years ago and it works great! I warn you, do not purchase a Sharp product. Their TVs are crap and their customer service is even worst. They say they care, but do not back it up at all. They care only about themselves as a company and have no passion for their customers.
Reviewed Nov. 7, 2014
Purchased a Sharp Aquos 60in at Sam's Club in February 2014. TV quit working in July 2014. Contacted Sharp in Sept 2014 and was asked silly questions like hold the power buttons and plug it in at the same time -- uh myself -- on a 60in tv??!! Result was a local repairman was contacted to look at the tv. This person was great and fast. His assessment was a faulty power board (which he knew was likely the case even before he came over). He also knew this part was not available and he had ordered it even before seeing my tv. When Sharp finally contacted me again I was told I would qualify for exchange with a refurbished TV. Yeah. That's a fair exchange - a $1000+ new tv for a $500 refurb one after only 5 months of use. Also could not get service rep to answer my questions about fairness and warranty, etc. He played as if he couldn't understand English. Is their service dept outsourced to foreign company??
Now in the second week of November 2014 and I am finally contacted to set up exchange (they take the old one). Of course anytime between 11 and 3 for the delivery. Waiting for update from delivery Company to revise schedule as no one is staying home all day to wait for this. Will refurb even work, or last a couple of months? I doubt it. Now reading so many similar complaints on this unit and on the poor service from Sharp, I wish I'd seen them before buying or at least purchased extended warranty from Sam's. I advise no one to buy from Sharp. I was looking for legal recourse or advice on whether to accept this sham unit, but see nothing anywhere, so I'll grudgingly accept their delivery even though I feel strong-armed into accepting their scam.
Reviewed Nov. 3, 2014
I purchased a Sharp Aquos 60" LED television at Best Buy on June 05, 2014. I have the manufactures warranty only. The first week in Oct 2014, the TV produced dark shadows in the bottom left of TV, then streaks running horizontally across TV. I called an Sharp TV advisor. To no avail, the troubleshooting process didn't fix the problem. They said they would get a technician out to check it out. He showed up a week later, troubleshooted the TV per Sharp Tech via cell phone, was informed my board was bad. Bad customer service on Sharp TV's part. Did not return the promised call from them in 2 to 3 business days. Had to call them back on day 4.
Meanwhile I am stuck with a non working 1300.00 TV in my living room. Don't expect but to get the same run around they are giving these other unsatisfied customers. Don't want a refurbished TV from them seeing that they are all crap according to many complaints. Just refund me my money in store, pick up my TV, and let me purchase another brand!!!!!!!!!!!!! Should have stuck with Sony. Sharp sucks all the way around!!!!
Reviewed Oct. 26, 2014
Bought an 60" aquos tv from Sears 4 months ago. Had problems connecting the tv to the internet. Sharp tech picked up problem: bad board in the shop. 1 month returned, got another, 2 weeks from it in the shop again - this time bad screen. Sharp offered a refurbished tv but they don't have any in stock and furthermore don't know when they will. This is still ongoing 2 months now. Have refused to agree to replacement unless they have it in stock. I have asked for a new set or my money back. They have refused. Bottom line I'M out $1100 for a tv that I never got to watch. Total bs.
Sharp TVs Company Information
- Company Name:
- Sharp TVs
- Year Founded:
- 1912
- Address:
- Sharp Plaza
- City:
- Mahwah
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- www.sharptvusa.com