Sharp TVs Reviews
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About Sharp TVs
- Great picture quality
- Reliable performance over years
- User-friendly interface
- Good value for money
- Customer service can be unhelpful
- Frequent issues with warranty claims
- High repair costs
Sharp TVs Reviews
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Reviewed April 14, 2016
We purchased the Sharp Aquos 70 LC-70LE757U just a little over 2 years ago. Then one day the TV started to have funny wiggly lines and the picture turned reddish, and slowly over a period of a couple of hours went blank. Took it to a Sharp technician who said the TV screen is "hooped" -- beyond repairs. ARE YOU KIDDING? All that money and it only lasted 2 years? I see that I am not the only one with the same complaint. We are telling everyone and will not buy a SHARP product again.
Reviewed April 8, 2016
We purchased a AQUOS 72' TV June 2014. Ninety day warranty sounds good right? Well I'm here to tell you if you have sense never buy a Sharp product. They make faulty TVs suddenly don't make that anymore. Call for parts 1500. Who can afford that? Call them - "Sorry warranty out." TV only year and half old - like the big warranty helped at all. So I know now SHARP doesn't stand by their stuff or care about our hard earned cash we spend on their junk.
Reviewed April 7, 2016
Sharp Aquos LC-60EQ10U - Stay away from SHARP LED TVs period. As this is an LED Plasma screen I had anticipated a possible "burn-in” scenario and planned accordingly (screensaver, auto shut off, etc.). What I did not account for nor could I have, and if you buy this unit will suffer from is “Internal Heat Burn-In”. The actual internals are slowly cooking/destroying the screen. To test the eventual scenario and verify it for yourself leave the unit on for an hour then place your hand on the lower center portion of the screen and you will notice a “hot” spot. This is where the burn-in will develop over time until there is nothing but a large brown stain on the screen at all times.
It truly boggles my mind how Sharp stays viable as a company without taking care of the customer. I could regale you with the trials and tribulations of customer support, but why? I will try another manufacturer and keep searching until I find one that will make things right, not to my advantage, just right. Then I will buy whatever they offer. I hope I am able to come back here one day and make others aware of the “right choice” but all I can say with certainty is… Don’t buy from Sharp and I will never purchase from them again.
Reviewed March 30, 2016
I purchased a 70 inch Sharp television Model # LC70LE650U on 6/22/14 and on 3/20/16 black lines began moving across the screen. It eventually got worse making the TV unwatchable. I had a TV technician come out (recommended by Sharp) and he advised that repairing this TV would cost around $1,350. I paid $1,500 for the TV brand new. I called Sharp to replace or refund the television because 2 years is not an acceptable life cycle for a television. I spoke with three different people, last one being Crystal, the manager and all basically said "you are out of luck. We can't do anything to help you because it is over a year old." I truly find that disgraceful. Consumers should not have to purchase an extended warranty on a product for it to ensure that it will last 2 years.
After reading the reviews here, I know that I am not alone, and I am 100% sure I will never purchase another Sharp product EVER AGAIN. I hope to get the word out to as many people as I can about this terrible company. They are clearly okay with taking money from their customers and then dropping them like they are nothing when a problem arises. A company that does not stand by their product is a disgrace and apparently Sharp believes that less than 2 years is an appropriate life cycle for their 70 inch television.
Reviewed March 26, 2016
Sharp Smart Aquos 60 in TV - My tv developed a blue line and now I'm told it can't be fixed.
Reviewed March 25, 2016
Do not ever purchase a Sharp tv. The customer service was horrific! I purchased a tv paid with additional warranty of $300.00 for added 3 years. In less than 7 months the TV went blank. After contacting Sharp they ask me perform a task to troubleshoot the problem. FAILURE! They now need a receipt of purchase! When I purchased TV I registered all numbers associated with the product S/N, Make Model plus my name address etc. No record of purchase. I emailed my receipt.
After 7 weeks speaking with Top Management he could not tell me a replacement date and he was so sorry. My wife was on the phone when he said those ridiculous apologies. We told we want our money back to purchase TV or replacement of TV comparable to our purchase. Still no recourse other than they are waiting for another failed TV that is similar to our purchase. This is even more ridiculous when I said when will that happen Top Management still could not tell me when we would have a replacement TV.
Reviewed March 20, 2016
I have a 60 inch Quattron Model LC-60LE847U and it only lasted a year before the ugly red, blue, yellow, green lines invaded my screen. I was NOT offered an extended warranty at the time of purchase and by the time I had any issues it was out of manufacturer's warranty. NEVERTHELESS I have since read that this is a COMMON problem with these tv's and I'm wondering why they haven't been recalled??? I will NEVER buy another SHARP as long as I live and breathe!!!
Reviewed March 20, 2016
We purchased our tv from Paul's tv in Art Van. We had it for about 8 months before the picture went out and then it would continue to go out till the sound went out, then when we shut it off. It would come back on by itself. This is our second tv and third board and I still can't get them to do anything???
Reviewed March 18, 2016
I purchased a 60" Sharp Aquos LCD television from Sears and the product did not work properly from the start. It was an expensive television that was supposed to be of Quality. I guess the Sharp name is going down hill. The screen had red stripes going vertically and it rendered the television useless. After a frustrating few months of back and forth with Sharp, they finally agreed to send me a replacement TV. After a few months the new TV started to develop stripes just like the original one. Now I am left with a horrible picture with vertical stripes rendering the TV essentially useless and no warranty. I would not recommend Sharp to family or friends and due to this experience, I will never buy a Sharp TV again.
Reviewed March 11, 2016
This 37 inch Sharp TV LC37SB24U is maybe 5 years old. No problems with it, until yesterday. The screen went black and no sound. The internet showed this a common problem. I called Sharp to try to reset. It would not reset. I requested to be directed to someone in charge. They told me the repair job would be $150 - $185.00. Curbed it and will never buy another Sharp product again. Another reputable company down the drain and doesn't stand by their products.
Reviewed Feb. 29, 2016
I purchased a Sharp Brand 70" TV less than three years ago. I turned on the TV a few days ago and there is now a green line running down the entire screen. That was enough to make it unwatchable but as of yesterday the set now turns on and off by itself. I understand this set is out of warranty but I asked if it could be repaired or if they could offer me a discount on a new set. The customer service people were not exactly rude but they were not in any way accommodating. They told me in no uncertain terms I was screwed. I then offered the suggestion that they were telling me 3 years for a 2000 dollar television is a reasonable expectation for quality? They said "no" but you are screwed anyway.
Please do not buy these low quality sets. Look to another more concerned manufacturer that is able to understand that if a product is low quality, they should still stand behind it and help consumers who have been taken advantage of. I AM ABOUT TO TAKE MY 70" TELEVISION TO THE DUMP AND IT FEELS LIKE I JUST BOUGHT IT!!! I believe in using buying power as leverage so I warn you to stay away from SHARP low quality products.
Reviewed Feb. 17, 2016
Bought the LC-70LE600U TV in March of 2013 for my new home. Bought Sharp's extended warranty on their website. About 6 months after purchasing, the TV's main board burnt out. They took about a week to send someone out to fix it. Good thing I bought the extended warranty, about a year later, a dark spot appeared. Warranty didn't cover fixing it, they wanted to send out a refurb or give me $750 because the warranty I purchased from Sharp was for a smaller TV even though the Sharp website asked for Model and serial number for the specific TV. We paid $1700 for the TV and the warranty was for suppose to either cover a new TV or fixing the existing one.
Needless to say, I was slightly irritated and took the $750 payout. Glad I did because it's been less than 3 years since the original purchase and now the Sharp POS Aquos shut off permanently. No power, nothing... Buyers beware, don't ever buy a Sharp POS, you can buy a VIZIO for half the price and leave it on for damn near 10 years straight without a failure. I should know, we have them all over my dealership and they are on from 8 am to 8 pm every day but Sunday! I know I will never give Sharp my money ever again!
Reviewed Feb. 12, 2016
Bought this TV on March 29th, 2015. The local store, Video Only in Dublin, CA carried this TV and I always believe in buying local. They professionally delivered it and from the truck to the wall they installed it, as well. Immediately, I started to notice how the picture degraded. Over time it degraded more and more. The store which I purchased it had went through the settings a couple of times to ensure the settings were set up accurately. Then they referred me to Sharp customer service, as the warranty the first year is Sharp, the 2nd year Video Only would handle.
Sharp Aquos customer support makes you wait on the phone forever. They request several pictures of the TV to be sent to them so their technicians can evaluate and this is before they will agree to send a TV repairman. They also require a copy of the original receipt. We had to send the receipt 3x at different stages of our discussions with Support because they kept losing it. Or perhaps they didn't store it so they have to keep asking you for it. In addition, do not send the pictures they require in one email, as they will say they can't open a large file. Keep them on the phone and make them wait as you send the pictures one at a time and have them tell you that they received each one. This is important and you won't know what they have and they won't tell you unless you make them stay on the phone.
They finally agreed to send a TV repairman out. He came the following week. He spent two hours. Replaced the motherboard. TV still is degrading in picture. Even worse now than before. You see shadows after movement, spots, color is very far off even after settings. Also, the pixels are so distorted that people's faces look pitted, not smooth. TV repairman after spending much time again on the phone with SHARP came out and again he replaced the motherboard. When he left, he said he could not fix the TV. It's a bad TV. Now we have a black two inch line going straight down the middle of the screen. It's unwatchable.
We have been demanding a refund the entire process through emails. Sharp sends automated emails that say they will contact you with resolution in 24 hours. They mean business hours which means 3 days. They don't call back. They make you call them to ask what the update is. Again, another 24 hours. Another call to them, they offer a REFURBISH TV. Really? I spent $2400 for a brand new TV, your top of the line and you want to give me a refurbish? NO. I want my money back. As I type this, I am on hold for a supervisor. I've been waiting for 20 minutes for one to come online. I will never buy Sharp TV again. I suggest you don't either. My girlfriend's LG 55 inch from Costco is 5 years old and works great. Better picture than the Sharp Aquos I purchased.
SHARP: THIS IS HOW YOU LOSE CUSTOMERS. This is how you lose in your industry and one day we will see your company dismantle completely. You will deserve it, too with the poor quality of TVs you have been turning out and the very poor consumer support you put out. Shame on you. Don't buy Sharp TV.
Reviewed Feb. 2, 2016
Sharp Aquos LC-60LE650U - This is the picture from our SECOND Sharp Aquos 60" TV in the past THREE years. The first one lasted about 2 years and developed a dark purple hue, or cloud if you will, at the top of the screen that was growing larger with time. The second "replacement" TV has lasted about 6 months. Needless to say, we will never buy another Sharp TV... EVER AGAIN!!!
Reviewed Feb. 1, 2016
I bought a Sharp 70 inch Aquos tv from Sears that was delivered to me Dec 10, 2015. Nov 18, 2016, the tv lost all picture and sound, only a screen full of vertical colored lines. I contacted Sears and they told me I had to contact Sharp directly for warranty service, which I did. Sharp had me take pictures of the set and after 2 weeks said they were going to exchange the set for a new one. It is now Feb 1, 2016 and I have yet to see a replacement tv. Sharp claims it is the fault of the shipper which I agree with as the shipper admits it picked up the set Dec 4, 2015 but Sharp has done little to pressure the shipper to get their act together and get the set to me. When the set was working, it was great!
Reviewed Jan. 11, 2016
We enjoyed our Sharp Aquos TV. Very good quality and nice features. We are now using a Samsung which is a good TV, no problems but not the quality of the Sharp.
Reviewed Jan. 11, 2016
These break very easily. Ours is wall mounted and never touched and yet we have had 2 Sharp Aquos break. One with permanent blue line through picture, one lost picture altogether. Luckily within first year. Warranty was a hassle, they didn't want to pay for mounting.
Reviewed Jan. 11, 2016
The sharp TV has many useful features. Clean picture and after 3 years it is very reliable. It does take a while to warm up. It would be nice when you turn the set on, if you got a picture and sound within a few seconds.
Reviewed Jan. 11, 2016
I am writing about the Sharp Aquos LC-52SE94U. It ran flawlessly for about six years and then lost picture and sound. I took it to two different repair shops and got the same report from each; defective motherboard and no replacements available. Had it recycled at the last repair facility and vowed no more Sharp TVs ever again. Paid nearly a grand in 2009 and TVs should last a lot longer than six years.
Reviewed Jan. 11, 2016
Happy with it has performed flawlessly, for over 8 years. I would like to update with newer features on newer tv i.e. 4k smart television and 3d. Also I would like to upgrade size to 65 inch to fit my cabinet. Sharp has had a great maintenance and great performing television. Nothing but happy with this purchase.
Reviewed Jan. 11, 2016
Our Sharp 52-inch flat screen is over 5 years old with no repairs or even a single problem. It is bright and very clear. It has all of the features we need and more. I recommend this brand.
Reviewed Jan. 11, 2016
I had this Sharp 70 inch TV for about 3 years, performing well. I strongly recommend this tv to my friends and families. It needs little calibration but that's normal after usage.
Reviewed Jan. 11, 2016
Nice TV. Wish it has a clearer picture though and wasn't so heavy. It's an older set, not a flat panel, but has been a good one. I would buy another one if it was a flat panel. These older sets are just too heavy to move when you need to.
Reviewed Jan. 11, 2016
I own a Sharp Aquos. It's so clear. My favorite feature is the automatic adjustment to light/glare. I have very little problems with it except the buttons to volume have come loose from the compartment that holds them in place.
Reviewed Jan. 11, 2016
I watch TV mostly for news and the 40-inch screen has been wonderful in my bedroom. No problems. I have hardly any problems AT&T which I have had for years.
Reviewed Jan. 11, 2016
I have a Sharp UHD 70" "Smart TV". It is really nice getting wireless information from the internet, Youtube, Netflix and other services. The picture quality is outstanding. If I were going to buy another TV, I'd buy an 80" because the TV clarity has greatly improved now. I'd consider LG, Samsung, Sharp TV's with 4K or even 5K definition abilities.
Reviewed Jan. 7, 2016
Proved faulty. TV purple fine-line splotching across entire 60" screen bought July 2015. Model LC-600UD27U, Serial 502817708 under manufacturer's warranty. Cable tech proved good cable signal source via multiple cable boxes, one of techs and all four of mine. All my cable boxes feed good signal to my other three 32" Samsung TVs. Good display from Blu-ray feed, but not from good cable feed; problem seems to be faulty processing of cable signal on the Sharp Aquos 60".
Fault replicates via all three of Sharp TV's HDMI ports, with HDMI cables proving good when used on my other three 32" Samsungs. Multiple calls to Sharp Product Support 1-800-237-4277 (1-800-BESHARP) deny faulty Sharp TV despite these proofs and refuse to entertain resolution under manufacturer's warranty. Sharp Case # **. Purchased from Sam's Club 5 July 2015; Sam's Club Warranty Item # **. Year 2 thru 5 Square Trade Warranty kicks in 5 July 2016 after first year manufacturer's warranty.
Reviewed Jan. 4, 2016
We bought a Sharp Aquos 55" TV. The quality of the picture is very good. But that is all I will rate very good on. We had to have it serviced in the first 6 months of owning it - had to have a computer board replaced. It is a very slow TV as compared to Samsung in setting up and navigating channel to channel or changing functions on the menu. I would go with a Samsung over this TV.
Reviewed Jan. 4, 2016
I have been very happy with my Sharp TV. It still works very well and is old. The next one will be approx. 42 inches and a Sharp. I currently have a 32 inch.
Reviewed Jan. 4, 2016
I own a Sharp Aquos 53" TV. The picture is great and it has never given me any issues. I have Verizon FIOS TV which looks great. BLU-Ray discs also look superb.
Reviewed Jan. 4, 2016
Sharp Aquos 60"650U had for five years and it is still great picture and internet and other apps. Even with the 3D tvs out there even this model had 60% price drop I still recommend this brand. If don't need all the bells and whistles, you will be happy with this tv.
Reviewed Jan. 4, 2016
Bought a Sharp 4K 55" and had to add a Bose sound bar. Easy set up and what a picture. Everything is set up and is great. Got a great price on tv and sound bar. Look at the Sharp sets. As good as others but save a few hundred dollars.
Reviewed Jan. 4, 2016
Sharp 2015 aqua 4k HD 2 and 3d 70 inch. After six months the power board went. I went on the Internet and found out the code. The power light was showing the board was fried. I called sharp warranty and services. They told me how to reset the tv. I did but only work for five hours. Then it stop working totally. Called back and although they admitted they have a lot of this problem it would take a technician at their office at least two days to decide if this is the problem. Lol I knew the problem the first time I stopped.
Anyways two days go by and heard nothing. So I called back. All this time they are very ignorant and still nothing. Now they are telling me it's going to be at least a week wow. A day later I call back still nothing. So I call Teppermans the place I purchased the tv. After complaining they call and get nowhere lol. The next day I find out its going to be another week. Wow that's what sharp calls customer service and warranty support. The repairmen tell me that most of these new tvs have the same problem and can be caused by the pig tail light bulbs. I couldn't believe the bulbs admit a signal similar to the remote control and fry the power board.
Reviewed Jan. 4, 2016
3rd Sharp I have owned. Never had a issue with any. Gave away each before I bought a new one. I'm not sure going forward what will happen with Sharp selling the television division but I'm hoping the quality and dependability remains high.
Reviewed Jan. 4, 2016
Our Sharp television is about 7 yrs old and has been in great working order. It has an excellent picture and is easy to use. I recommend this television and this company.
Reviewed Jan. 4, 2016
On the brands I've had/have I believe the best for longevity has been Sharp, Toshiba & Vizio. They all have clear pictures. I would purchase anyone of the 3 again.
Reviewed Jan. 4, 2016
It's a 47 inch AQUOS Sharp television. It is flat screen, trimmed in silver/chrome and Black with a large flat glass base. We bought it from sears in Texas in 2010. It has all the hook ups for games and SD cards is great for hooking the computer to it to play games. It has a clear picture and is easy to use. It has sharp color and the sound is clear and crisp, no static sounds. I am very pleased with this television and would with no questions asked I would purchase it again. I give this television three thumbs up.
Reviewed Jan. 4, 2016
I purchased a smart TV from Sharp. The remote doesn't even work with the TV. I tried calling Sharp and they told me I need to purchase another remote cause the one I have don't work. How stupid was that??? I purchased a TV from Sharp and the remote that came with the TV isn't the one that goes with the TV??? And I have to purchase the correct one that goes with it??? How crazy!!!
Reviewed Jan. 4, 2016
I currently own a sharp 50 inch smart tv that has more than enough features for me. The sound quality is great and the clarity is awesome plus I got one of the best deals that anyone could ask for.
Reviewed Jan. 4, 2016
I own a 32" Sharp thin line TV. The picture quality is excellent. The sound is excellent. The picture transmission from Charter cable is fair to good. This is not the fault of the TV. Despite this I have had excellent service from this Sharp TV.
Reviewed Jan. 4, 2016
We have utilized a 70-inch Sharp for the last 4 years that has been exceptional. When it's not on the Fox News channel or a movie, it's connected to an Xbox meaning it's on from wee hours in the morning till late evening. Its 5 HDMI ports are important allowing remote switching between sources and the digital audio output allows superb audio from the on-board Apps (such as Netflix) to feed our audio sound system seamlessly. Without a doubt, this 70-inch Sharp smart TV is a valuable addition to our home and it is a source of great enjoyment.
Reviewed Jan. 4, 2016
I have my second Sharp Aquos and love them both. Used to buy Sony but they only last 2 or 3 years then break. My first Aquos is about 10 years old and going strong and my second Amos is about 5 years old and great! Best used with a sound system because the speakers are rudimentary but otherwise the best TV ever!
Reviewed Jan. 4, 2016
I have a Sharp Aquas 47" older model purchased years ago when Sharp had a friends and family sale. It is a 1080p and 120Hz and costed $1600. Overall it's a good LCD TV.
Reviewed Dec. 28, 2015
I have 2 TV brands name Sharp. One of them is 12 years old. Never had a problem, never had to call a technician to fix. Still keep the colors in good stand. This TV is on from 10 a.m. until late at night. I don't want any other brand.
Reviewed Dec. 28, 2015
I have an old TV (no HD... nothing). It's a bit frustrating. BUT I have Roku. I can watch Youtube, download apps to watch international news. I can download a lot of different apps for movies. The most important is the quality of the content (classic movies, documentaries, movies shown at Tribeca, Sundance, Films festivals in Europe). I used to have the cable, but I was very disappointed. In the future, I hope to buy a better TV, but the most relevant is the content.
Reviewed Dec. 28, 2015
I have the 60 inch LCD LED Sharp Aquos. The only thing that I regret about this purchase is I didn't wait on the 80 inch, the fourth spectrum of color meaning yellow. It's the experience of watching TV that is almost breathtaking. When I visit someone else's house and they have some other brand besides aquos not only myself but every member of our household immediately notices the considerable difference in the pictures. I will not spend my money on anything else.
Reviewed Dec. 28, 2015
I currently on a Sharp 1080P 70 inch television. This television is approximate 3 years old and we have never experienced any problems. The picture is crystal clear and the sound is great. However, we owned an external sound system prior to purchasing this television that we utilize that gives the system a theater quality sound.
Reviewed Dec. 28, 2015
Sharp makes televisions that are great with an amazing picture and last about a year. As long as you can afford to replace the television every year, you're all good. They have no customer relations or consumer advocates so you never have to worry about someone from Sharp helping you with any questions of issues you may have. All in all, buying a Sharp TV is the best experience in television ownership you could ever have as long as you understand: 1) It will have a bad screen 13 months into ownership. 2) The company will do nothing to fix it and have you spend an hour testing the tv and photographing the results so someone in corporate can throw them away as soon as they're received. 3) You'll be buying a Samsung a year after you buy the Sharp and you'll then be fine.
Reviewed Dec. 28, 2015
The television has been really good. After 7 years it is barely starting to show lines at the top. I would purchase this television again. It's a 47 inch HD. It is capable of 4 HDMI inputs and we have PS4, Google Chrome, DVD player and Nintendo. All play with nice sharp reception.
Reviewed Dec. 28, 2015
I bought this Sharp Television set about two year ago. It was on sale and I didn't have a flat screen at the time. My experience with the television have been very good. I haven't had any trouble with it. The color, sound and picture are perfect.
Reviewed Dec. 28, 2015
Hard to switch from dvd and antenna, etc. A lot of moves to get to where you want. The remote won't stay programmed for the dvd so you have to use two remotes.
Reviewed Dec. 28, 2015
First I need to clarify that I bought the TV based on what I can afford and meet my needs. Sharp is a good quality TV with affordable price range. Also I bought TV when there is a special occasion or sale like Thanksgiving where a buyer can save money.
Reviewed Dec. 28, 2015
We have 3 flat screen Sharp tvs. 2 are 40 plus and the other is 32 inches. They are about 5 years old and function very well. I would recommend the Sharp brand.
Reviewed Dec. 28, 2015
Bought this tv to replace a Vizio that died. It is a Sharp 55" 4k for less than $900. Great Picture. The only problem is that you cannot name the HDMI inputs. You can only name 1.
Reviewed Dec. 28, 2015
I own two Sharp TVs. One is an AQUOS and the other is a smart TV. I enjoy both. The one in my family room is a 60". The color is bright and it feels as if I were in a movie theater. The 40" one is in my bedroom. That has good color also. So far I've had no problems with them. The 60" TV is going on three years that I own it. The 40" is six years that I purchased it. I enjoy them.
Reviewed Dec. 28, 2015
Sharp makes a great TV for overall value. Make sure to use an external sound system though because the down firing speakers can get lost in a decent size room.
Reviewed Dec. 28, 2015
Bought a 70 inch Sharp Smart tv in March 2014. Last week it suddenly died. I've owned my Panasonic for 10 years and Vizio for 5 with no issues. Having a $2K tv die after 2 years is disappointing.
UPDATED ON 12/31/2015: Purchased new at HH Gregg in Feb 2014. Asked for extended warranty but it was not included. So last week the TV started acting up. Super saturated colors and rolling bars. Called Sharp customer service and spent an hour on the phone doing diagnostics. They then referred me to a local authorized repair dealer. Guy came out and said it was a panel issue and not repairable. So I paid $1750 for a TV that is trash after 18 months?! Asked Sharp if they were willing to make a concession on replacement but they declined. After doing a lot of research on the Internet, I found an article mentioning the same symptoms that was caused by something called a T-CON BOARD $65 part.
Reviewed Dec. 28, 2015
I have a Sharp Aquos. It's had the best picture I've ever seen. There are other good TVs out there but buying beats the Sharp Aquos. It's easy to use and can be set up in no time.
Reviewed Dec. 28, 2015
I have the 20" Sharp flat panel TV with easel back stand. I have had this TV for 15 years and it has never been turned off and the picture is still perfect and fabulous... This has been the best little TV I have ever had.
Reviewed Dec. 28, 2015
Sharp Aquos Quattron's colour and sound excellent. Would definitely recommend this product to others. Will also purchase another sharp Aquos Quattron in the future.
Reviewed Dec. 28, 2015
After getting screwed by Samsung I now have a Sharp 42' and it is GREAT! The Samsung lasted just over 1 yr. enough to be out of warranty. I could not find any repairman because they said it is impossible to get parts.
Reviewed Dec. 28, 2015
We purchased a Sharp Aquos 70 inch TV on May 24th 2014, by November 2015 a green line appeared down the screen. When we called Sharp we were told that it would be more costly to repair the TV than to purchase a new TV. We paid $1648.99 for this TV and owned it for only 18 months which means we paid about $100 a month for the use of this TV which cannot be repaired. We will NEVER purchase a Sharp TV EVER again. It is obvious they don't care about the consumers that purchase their products.
Reviewed Dec. 22, 2015
I bought a 70 inch Aquos Advantage Advisor Sharp TV. Within two years and eight months of ownership, the screen developed a pink vertical line down the center of the TV. I called customer service. They suggested a factory reset. After that didn't work the representative proceeded to tell me that it was out of warranty and there's nothing he can do except get me the number to local TV repair shop. I wish I had read the Sharp TV reviews before I purchased one. I have looked online and it seems several people have had this same issue with the line on their TV.
Reviewed Dec. 19, 2015
I purchased a 70-inch Sharp Aqueous in April of this year. When I moved just one floor up my son and I just picked the TV up and moved it with no problems, no bumping etc. When I plugged it in all kind of lines appeared. I contacted Sharp and sent in pics and they said it was physical damage and it's not covered under warranty. How in the hell is there physical damage from a simple move? They stated the TV was very fragile. If that's the case there is negligence in the makeup of this product. I would not recommend anyone to purchase a Sharp product. They don't stand behind it. The model number I purchased from best buy is LC-70LE660U. I don't have money to just throw down the drain. The best buy store is located in Lanham, MD 20706, phone number 301-341-6739. The number listed below is the reference number. The TV was purchased 4-4-2015. The sharp complaint number is **.
Reviewed Dec. 8, 2015
I bought a 60-inch Sharp TV. Within two years and two months of ownership, the screen developed a blacked out pixel line. Then another appeared. The following week the screen started blotching out and the TV became unusable. I called customer service. They suggested a factory reset. After that didn't work (because it never does) the representative proceeded to tell me that it was out of warranty and there's nothing he can do except get me the number to local TV repair shops. He nicely asked if there's anything else he could do (implying that he'd actually had done something) before he hung up. Sharp TV keeps TV repair companies in business. If I wanted to pay $1500 every two years for a TV I'd rent one. Waste of money. Waste of time. Never buy Sharp. I'm done with this company.

Reviewed Dec. 5, 2015
Sharp TV Model LC-70LE857U. I purchased the television in November of 2013 from Alltime TV's, then in November 2015, a thin black line appeared across the middle of the screen. I called Sharp and they said the led screen needs replacement, which means the whole set needs replacement. The screens are made from an outside company, looking at all the complaints here, tells me that company should be dropped, they do a poor job of making the screens. I highly recommend buying televisions from Alltime TV's and buying the warranty plan from them, just do not buy a Sharp Television. I will never again. My first time in buying a Sharp TV and my last.
Reviewed Dec. 3, 2015
WARNING!!! Do not, repeat, do not buy a Sharp Aquos LC-70TQ15U 70" television without an extended warranty. This thing cost us almost $3,000 and it's a piece of junk. We bought our 70" on May 14, 2014, a mere 18 months ago, without an extended warranty because we made the mistake of believing what the Sharp salesman at Best Buy telling us what a "high quality product" it was. Baloney! The screen has a thin vertical yellow line near the left margin of the screen, and the Geek Squad at Best Buy told us this is a serious problem - the panel is going out. It will cost somewhere between $2,000 and $4,000 to repair, possibly more than we paid to buy it in the first place.
Call Sharp and complain, you say? Good luck on that. By some chance, if you don't buy an extended warranty on your television, Sharp isn't going to do anything at all for you except tell you that they're sorry they can't help you. Also, before you buy any Sharp product, find out how close an authorized repair center is to where you live, because in my state (Louisiana), they're all at least a three hour drive away. A satisfied customer tells five people they meet that they're happy with their product. An unhappy customer tells everyone who is willing to listen. Lesson learned.
Reviewed Dec. 1, 2015
As others have stated, I've also had issues with the AQUOS 70" sets (in particular with the "white dots" defect). I don't even remember the original model I purchased as I've had 2 replacements, both of which are different models from the last. I can already see I'll be needing another one soon. The original model I purchased suffered from white dots appearing after 6-9 months of usage. Imagine taking a piece of white paper with a drawing on it, poking a few dozen pinholes into it, and then holding it up to the light. I bought the unit through Costco, so my manufacturer's warranty was extended from 1 to 2 years, and my service dealings initiated through Costco. Costco was great, but when they hand you off to the Sharp customer service, that's where the ball drops hard and fast. After a few months of deliberations with Sharp customer service, they finally got a replacement unit out to me.
The 2nd unit didn't suffer the problem with the dots. It may have if I had it long enough, but the problem with this one was a grounding issue. If you felt the side of the unit where the power and input buttons are located, you'd feel electromagnetic resistance as you ran your hand along the side. Months after usage the display started to flicker as if there were a loose video connection. The colors were distorted and the image was not viewable because black lines were randomly shooting across the screen. Sharp's customer service recommended that periodically I unplug the unit for 5 minutes, drain the power, and then plug it in and use it again. This is an unacceptable solution, but it seemed to work at least for the next few months. Eventually the problem just wouldn't go away, and they had to replace the unit again.
The 3rd unit, which I've had for the past 6 months is now exhibiting those white dots my first set had. When they sent a repair tech out to me to diagnose the problem on the first set, I was told the issue was that inside the panel there is a large piece of clouded glass that helps diffuse the light from the LEDs in order to give a balanced brightness across the entire picture. The dots I was seeing were imperfections in the glass, which over time "worsen as if they were cracks in your windshield". The room is temperature and humidity controlled, so it's not as if the unit is exposed to temperature extremes. Occasionally I'll hear a pop or crack sound from the unit. It's the kind of sound I'd expect to hear from something heating and expanding. I tend to believe that whenever I hear this sound I find a new white dot (or sometimes a line connecting two white dots) on the display.
I'm trying to allow this 3rd unit to stay with me as long as I can tolerate before calling it in for service, because I'm honestly so exhausted with having to deal with them. I don't really enjoy using the television either because I feel anxious every time I turn it on as I'm risking the disappointment of seeing newly developed problems. It's also worth mentioning that the time between ordering the replacement and getting it delivered varies, but for me it has been unusually long as there is no replacement stock available.
Anyway, I'm nearing the end of my 2 year warranty and just made the tough decision to extend the warranty through Sharp for another 3 years. The cost to do so is definitely more favorably than having to purchase a new television. For me it amounts to about 5% of the value of the unit. The problems I've illustrated aside, I am still generally happy with the vibrancy and contrast of the display. Unfortunately though, these repeated experiences with Sharp have left such a bad taste in my mouth and I will never consider Sharp for any electronics (not just televisions) ever again. I would recommend to anyone considering a Sharp television product to do your research and choose carefully. I can only hope that this review helps save someone else from the headaches I've had.
Reviewed Nov. 30, 2015
Purchased a Sharp 70" model #LC70LE750U on 1/23/14 from Conn's and Saturday (11/28/15) Morning my husband turned on the TV and it had rolling horizontal black and grey lines throughout the entire screen. So we called Conn's customer service, in which they told us that we did have a warranty (Extended) and then had us wait and then came back and said they were wrong, but could have someone come out for service, but I had to pay the fee now and said they couldn't get a specific time for when the tech could be there on Monday.
Monday come Conn's leaves a message on a number I asked them not to call but to reach me at a different number, but nonetheless left a time they would be out. So when the tech arrives he is here less than 5 mins and says the TV is not repairable due to the fact that Sharp doesn't make a replacement for the panel (Screen) and a board was also out which no part is available .
And then he literally ran out of the house without leaving a receipt nor the notes as to what was wrong. Meanwhile we are stuck with the final payoff amount and paid 98.00 for service to be told that our SHARP TV is UNrepairable, then we call Conn's back and they explain what happened with the tech and "sorry not our problem," but finally agree to FAX a receipt and tech notes. And to discuss our extended warranty issue with the store for they can't help in finding the missing warranty that we had paid for in cash. And at this point I'm beyond pissed at both Conn's lack of customer service and the fact that after reading everything here that we are just another victim of SHARP TV scams and the ridiculousness of how they are providing consumers with faulty products and charging more than they should for a product that will not last 2 years.
I will never again purchase any Sharp product or anything from Conn's as both have left me feeling scammed. And not to mention the lack of customer service from both parties. And it amazes me that they are allowed to continue with kind of business...SHARP should have to pay everyone back for selling faulty products. And As I'm writing this my husband is on the phone with SHARP and they basically said "You're screwed" and they can't do anything about it. So thank you for not having a TV for which I'm still paying for...you're the best...NO STAR RATING. I'M MORE THAN JUST VERY DISSATISFIED WITH THE EXPERIENCE!!!
Reviewed Nov. 29, 2015
Hi there, I'm a very disappointed customer. We bought a 70" Sharp TV and had it about a 16 months and noticed a thin black line starting on the right-hand side. We thought it was going to go away but it only got worse. We called Sharp helpline and reported the problem, and we're told to try a few things to see if we could fix the issue but to no avail. We then proceeded to talk about calling a tech and get the TV fixed. The tech told us it was a problem in the LCD screen and we'd be into at least $2000 to have it fixed, so we called Sharp back and were told that they couldn't do anything for us until we had it fixed and then call them after repairs and they'd see what they could do to help.
We just don't have the money to do this so looks like we're stuck. I'd never buy a Sharp TV again and will tell everyone I know not to also. I would think a TV should last at least 10 years but now that we're up to 3 lines across our screen that we might get 2 years. It's heartbreaking that our family with low income has to go without TV because we can't afford to buy another due to being so poorly used. The big companies can get rich without any concern for the quality of product their selling to the average consumer. I'd do more if I thought it'd help but it won't. They'll get away with it, they always do.
Reviewed Nov. 27, 2015
Just like many customers, I purchased my 70 inch Sharp Aquos three and a half years ago and the screen needs to be replaced. A line of led is burned and sharp no longer produces the screen. I'm out $3,500. After back and forth with Sharp for 4 months, I was told that like everybody else, I had a 12 month guarantee and that's all they would do! I'm hoping that other people like me will not get caught with Sharp's junk. It’s unfortunate but they don't care about their clientele! Read other comments... This is a common problem with Sharp's Products!
Reviewed Nov. 25, 2015
Purchased the TV 1.5 years ago. TV was registered on the website and I subscribed to the Aquos Advantage Live. Started seeing white spots on the screen with fine lines at the bottom of the screen and a bleed through of white light on the edges of a darks screen. Contacted Sharp and was told that the TV needed a diagnostic completed. I paid the recommended repair guy $75. Diagnostic showed the whole panel is bad. Contacted Sharp and was told the TV is no longer covered under warranty and nothing can be done. Conveniently the computer system was updated and no record of the registration or Aquos Live subscription. The lady was very rude and barely let me talk. I will never buy another Sharp product!!!!
Reviewed Nov. 23, 2015
Purchased two 60" Aquos 240mh. They are now out of warranty. One has RED LINE across screen. You would think the other was an old tube set. Takes a while to warm up & give a picture, plus the HDMI connection block is non functional. You may screw me once, but definitely not twice.
Updated review: Nov. 14, 2015
I was contacted by Sharp and they offered to repair the TV. The TV is currently at the shop being repaired. I was very disappointed at first but now my faith has been restored in the Sharp brand.
Original Review: Nov. 11, 2015
I bought a 60 inch lc-60le650u 18 months ago. Since then the tv has been discontinued and mine died. Called csr to see what I could do. She told me that most likely because of their error code that I had a defective panel and I found out that Sharp was fighting a small claims suit for price fixing the panels. They charge more for the part than the tv. Don't flush your money away on a Sharp.
Reviewed Nov. 10, 2015
Sharp 70" LC-70LE755U lasted exactly 24 months and is now destined for the landfill. Thanks Sharp. I mean $2600.00 is a perfectly acceptable price for a 70" boat anchor. I love how everyone involved just apologizes and suggests buying a replacement because the repair would be so costly. Well sure why not, let's do it again! After reading so many similar complaints I can safely say my future purchases will never include a Sharp product.
Reviewed Nov. 2, 2015
We purchased a 70 inch Sharp Aquos TV Model 70LE650U. It appears this television looks good at first but then around 6 months you will notice white dots appear all over the screen making the picture look horrible. We contacted Sharp and they replaced it with a refurbished one. Well to our surprise roughly 6/7 months later SAME ISSUE!! We contacted Sharp and received no response (I believe because we were out of warranty). I then went on to the Sharp Aquos Facebook page and left a post. Right away we were contacted. I was very pleased with that... however that happiness was short lived.
When we finally spoke to someone their only offer is to provide us another refurbished tv (same defective model) for $400! I explained my hesitation and they proved that they could care less and repeatedly said this is the only offer. They insinuated they were doing us a favor since it is out of warranty. I completely understand the reason for warranties but at the same time we had 2 Tvs with the same issue in two years!!! Clearly something is wrong with this Tv. Sharp is such a reputable brand, how could this be normal??
After long discussions and getting nowhere my husband and I realized we have no other choice but to take their offer. On top of the $400 we had to look into buying and extended warranty because the odds of this same defect for a 3rd time is very high. So now we are putting out even more money. Regardless we said we have no other choice, let's move forward. I contact Sharp after hours of back and forth calls with them all day. They start to take all my information and then tell me that the tv is OUT OF STOCK and they have no idea when it will be in!!!
I ask what else they can offer me and they say "Nothing. This is the only offer." I explained that all day I explained I was unhappy with the offer and was told there was nothing else. In the end they don't even have the TV IN STOCK. I requested to speak with the supervisor again. He confirmed TV was out of stock and would be calling me back. I do not think I am being unreasonable as I will be going into a 3rd TV in 2 years!!! DO NOT BUY SHARP!!! (Hard to get it to be clear in picture but all along bottom part of screen are large white circles.)
Reviewed Nov. 2, 2015
I bought the Sharp tv 70 inch, the model number LC -70SQ15U at Best Buy July 23, 2014. After 15 month suddenly the black line on the bottom coming out and then I call the Sharp. They told me my tv over than 1 years already and out from the warranty. Why only 15 months the tv already show the black line? I spend more than $2000 only for enjoy my tv only 15 months. Wowww. The tv is very bad quality. I never buy again the Sharp tv forever. Never, never again.
Reviewed Oct. 30, 2015
70" Sharp Aquos smart tv - Bought the tv two years and two months ago. Would not come on. Called Sharp and they said it was out of warranty which I knew. They gave me the name of their authorized repair station in my area. He came out and 30 minutes later he tells me that the tv is not repairable. This was my first experience with Sharp products and I can say that I wouldn't consider them in the future. It's one thing for it to go out and be able to be fixed but when it can't even be repaired. I just threw out a couple grand... No Star Rating.
Reviewed Oct. 26, 2015
We have a Sharp Aquos GB004WJSA. I love it. We have it mounted on the wall in the bedroom. It's easy to use. We have had many different kinds of TVs but this is one of the best. I especially like the one button access to Netflix.
Reviewed Oct. 25, 2015
Purchased our 55 in. Sharp Aquos almost 7 years ago now and have had no issues with it over that time period. The screen images are still sharp and although out of date by today's standards, still happy with it's performance.
Reviewed Oct. 25, 2015
Sharp Aquos 55 inch purchased at Christmas time a few years ago. The picture is amazing. We currently do over the air broadcasts using a digital converter box and an outside antenna and honestly have to say the picture actually seems better than when we had cable. We are able to stream Netflix shows and often feel like the picture is almost 3D. Would definitely purchase another Sharp TV if we needed one.
Reviewed Oct. 24, 2015
Over the past 16 months after purchasing a 60" AQUOS Smart TV at Costco, I have been through 4 models of the 60" smart TVs. With the manufacturer's 1 year warranty, although I had to go through Costco's concierge service to get Sharp motivated! The picture is absolutely beautiful, but the smart apps, specifically Pandora has issues with music skipping just like an old vinyl record, or locking up! Also, the 2nd and 3rd models they sent out were refurbished models previously owned, and the screen and frames were warped and cracked. One was warped concave the other convex... In the end, they said they'd send out an HDMI stick, which would have all the software to access instead of the built in apps... So I get it, and you have to enter a Credit Card to use it... USELESS! For your own sanity sake, avoid the 'pretty picture' that has bad functionality and poor Quality Control in the factory!!!
Reviewed Oct. 24, 2015
I have a 70" Sharp I think the SQ series. In a dark room you can see what looks like spotlights aimed toward the center of the screen washing out the black. Otherwise the colors are rich and bright.
Reviewed Oct. 23, 2015
I have a Sharp TV. Everything I put it on it seems that it takes a while to come which doesn't seem normal to me. I guess I should of went back to Best Buy but never did. Maybe it's normal.
Reviewed Oct. 22, 2015
Our first Sharp Aquos was purchased 8 years ago. Three years ago we needed a second tv and right away we went for the same brand and same model but a 52" instead of a 36." Last year we purchased a third tv and again wanted a sharp Aquos but couldn't find one in the smaller screen that we needed, so we got a Toshiba 22" tv/monitor... We just love the colors and picture we get from the Sharps. Our dogs even bark when they see animals on the screen, they look so real!
Reviewed Oct. 21, 2015
This TV lives up to its name "SHARP." The colors are sharp, with a variety of sound choices, and the HD quality is incredible. I highly recommend this product. I've had this TV about two years. I bought it new and the quality at this time is like new. I have owned many makes, brands and models of TV's. The Sharp Aquos 60" in my opinion is the best. The base is wide and sturdy enough to support the large screen. The remote control has easily readable numbers and letters.
Reviewed Oct. 20, 2015
We bought a 70" Sharp TV in December 2011 or January 2012. I did not have an extended warranty. I've never bought one. All my TVs have lasted beyond 10 years. The television was 3 1/2 years old. We paid a little over 3,000$. Sharp will not back the TV. The back lights quit working. I have never had a TV that lasted only 3 1/2 years and spent that amount of money. I will never buy another Sharp product! I will not buy Hisense either since they bought Sharp a couple of months ago. I will never recommend these brands. I've noted more complaints online about the same issue with most Sharp TVs. Beware of Sharp and Hisense! Very unhappy past customer! I will never have to write another bad review on their products.
Reviewed Oct. 20, 2015
Great television. I have not had any problems from it. Great picture and great sound. It was a gift from someone else and I have had it for a couple of years and it works just as well as when I received it.
Reviewed Oct. 19, 2015
We have three televisions of which two are Sharp LC-60LE65OU products. The setup is easily navigated and you have the option of automatic setup. The picture is sharp and the sound extremely clear. After purchasing the largest television, I was just watching a movie when the surround sound kicked in. It startled me and the cat. Seriously, the Sharp has a great line of flat-screens, etc. If you have an issue and need assistance customer service and technicians are readily available. I did have an issue with my older television. It would not connect to the wireless internet. I followed the easy instructions in the onscreen menu (There is an owner's manual also included) without success and called and spoke with a technician who walked me the process and reset my wireless adapter. Overall, we are satisfied and would purchase more electronics from Sharp.
Reviewed Oct. 18, 2015
One of the first ones that Sharp came out with that has the four colors and I have had it for about 6 years and it is still perfect.
Reviewed Oct. 17, 2015
I bought a 60" Sharp Smart television February 2012. I hung it on the and I hooked my stereo system up to it. The picture is beautiful and no problems up to this point. I even hooked my laptop up to it.
Reviewed Oct. 16, 2015
My 60' Sharp Aquos which is only 17 months old suddenly went off while watching a movie and Sharp power button flashes 1-3* in a repeated order. Customer service has not contacted me back and all information provided to them...
Reviewed Oct. 16, 2015
Sharp Aquos 65 inch LCD HD. It's not the greatest. Somewhat slow in response time to fast paced video. Does function well with Blu-Ray players. Has issues adjusting to resolution of different channels which triggers my cable box to change resolution to compensate.
Reviewed Oct. 15, 2015
56" flat screen LCD. I like the features of Netflix and the ability to stream from other devices, especially YouTube.
Reviewed Oct. 14, 2015
I have spent almost a year trying to get Sharp to stand behind the television I purchased. It turns off at times and sometimes will not go back on for hours. The sound randomly stops working. It is ridiculous to spend a good amount of money on a piece of equipment not have it work and have the company not stand behind it. They would promise to have someone come out, most of the time they didn't show, the four times they showed they were not able to fix. Then I call back and they try to tell me it is the cable, which it isn't. I would NEVER purchase another Sharp product again and would warn consumers as when making an investment you want a brand that stands behind their product. I understand sometimes a product is bad, I get that, but come on Sharp admit it and replace it!
Reviewed Oct. 14, 2015
The tv is a SmartTV, very clear and it was easy to connect it to the internet with the menu provided as a help menu.
Reviewed Oct. 13, 2015
I have two brands but I picked Sharp to comment on as it's been absolutely reliable for many years. It was one of the first flat screens and certainly the first flat screen tv I purchased back in 2002. It is still working great.
Reviewed Oct. 12, 2015
We have three of these flat screen HDTVs. Although they are now a few years old, we cannot see any reason to replace them. They seem to be adaptable to all the current technologies and have a good look. They are also fairly easy to operate.
Reviewed Oct. 11, 2015
I really like the type of TV we have. It's a 55 inch. Do we get to watch our favorite shows on a big screen.
Reviewed Oct. 10, 2015
I will start out on a positive note. When this TV worked, I loved it. Great size and sound. Picture is amazing. I really enjoyed this TV a ton and I took immaculate care of it! I wiped it down just like the instructions say, dry cloth, microfiber, etc. I dusted it. I gave it plenty of ventilation on all sides. I took care of it. Then one day a paper thin line showed up on the screen, nearly 6 inches from the bottom and left side of the screen that ran all the way to the middle of the screen. I contacted Sharp with an email immediately.
It wasn't terrible but it was super annoying! After about a week, I got a email back with a case number telling me to call them. It was the weekend too, so I figured I'd call Monday. By Monday the TV had sprouted another two new lines below the original. I called and got put on hold forever and hung up on. I called back and same thing, another 30ish minute wait followed by a disconnect. I decided I would call later when I had time. Another day, another couple lines.
Finally one night I was playing a video game when suddenly the screen faded slowly to black starting on the left side to right. I could hear the sound, and the TV showed it was on but nothing showed on the screen, no picture. I tried to turn it off but the TV wasn't responding at all. None of the buttons on the remote or side of the TV did anything. I decided to unplug it and call customer service immediately that morning. I woke up at 5 AM my time, since their customer service line says 7 AM eastern time.
I got a hold of a very nice lady who walked me through some factory reset stuff and other ideas but nothing worked. I read her the serial number and explained the issues that had started. She gave me some names of licensed shops around me to the repairs and stated, "Sharp will take care of it." I said, "so no cost to me." And she said, "You'll get a diagnostic fee to start with, once the problem is figured out the shop will contact Sharp using the case number and we will reimburse them for the repair plus diagnostic and they should refund you the cost of the diagnostic." Now although my TV was dead, I had a set idea of what would occur.
I took it in the diagnostic, came back that the left portion of the screen's LCD had completely failed (not the power supply or motherboard), and the fix was $1,100!!! The guy at the shop let me know that he called Sharp and they won't cover it. I was like, "oh, that's not true I'll contact them." So I call and the guy on the other end can't pull up my case number. It takes like 10 minutes for anything to pop up. And finally he's like, "oh no, this is out of warranty so we declined to cover it." I was like, "that's not true and your previous associate stated clearly that it would be handled by Sharp." He put me on hold to talk to supervisor. He got back and was like the supervisor said, "no, we won't be taking care of it. That's against policy."
I was like, "let me talk to your supervisor." He said he'd put me on hold and transfer me and hung up. I called back, asked for a supervisor, got hung up on again. I went to work and decided to try the next day. I called, the associate asked me for my case number. I gave it to her and she hung up as well. Now it's like they know my number because my line just disconnects anytime I get to an associate. Sharp customer service is a complete scam. They say one thing, then do not follow through on it. They are disrespectful and do not stand behind their products. I've owned Sharp products for a while and really found everything to be good too, great. But the customer service absolutely kills any chance I'd ever buy a product from them. I have one issue and they absolutely abandon it and lie - shameful.
Reviewed Oct. 9, 2015
We finally broke down and bought a 70 inch TV from sears. It was a good TV for about 9 months, no problems. We started to notice a few small white dots on the screen at that point. We didn't bother calling in as it was really minor in nature and of course when the TV was 12 days past the one year manufacturers warranty, the TV died. We had it looked at by a technician and he says it needs a new board with a $1500 price tag attached. I called Sears, they said, "Call sharp." Sharp says, "Too bad it's out of warranty, we won't do anything for you."
Now I have a 70 inch p.o.s. TV collecting dust in my garage as I continually try to get Sears to pressure them to help us get this fixed. Does Sharp really think these are good business practices? Sharp TVs only have a one year 12 day life expectancy in my opinion and the worst part is their representatives seem to believe that is acceptable. And since I didn't buy an extended warranty too bad that they don't talk to people out of warranty even if its twelve days out of warranty. I will go out of my way to make sure as many people as possible find out how crappy sharp is (product, staff and policies). I will buy a multitude of electronics in my lifetime but never again from this company.
Reviewed Oct. 9, 2015
We've had the Sharp Aquos for several years now. Has a great picture, several input/output options, has been very reliable. Doesn't have very much volume on the sound but we have it connected to a Bose system.
Reviewed Oct. 7, 2015
Sharp 70" about 5 years old. Never had a problem. Great picture. 240hz. It's our movie theater!
Reviewed Oct. 7, 2015
In November, 2013, I purchased a Sharp AQUOS LC70LE857U 70 inch, 3D, smart TV from Best Buy for about $3,000. The "smart" portion was awkward and not well developed, but other than that, the TV worked fine initially. I did not purchase the extended warranty because my experience with TVs was that they last for some time, and I was willing to pay for repairs if they failed after the warranty period. In September 2015, the TV suddenly developed colored distortion and flickering, even on the Sharp logo as the TV booted. We contacted the Best Buy Geek Squad, and they ended up replacing both the T-con board and the main control board. But neither of these resolved the problem. They then indicated that they thought the panel was defective, and there was nothing further they could do. They suggested that I contact Sharp directly.
After providing all the information to Sharp, they emailed the following: "Thank you for contacting Sharp Electronics Corporation's AQUOS Advantage Membership support. We apologize but, given that the issue with your Sharp LC70LE857U is non-repairable and the unit outside of the manufacturer’s limited warranty. We have had the case reviewed and we are not able to provide out of warranty assistance. We apologize for any inconvenience."
So I've spent $3,000 on a Sharp TV. It failed within the year after the warranty expired. Sharp is unable or unwilling to fix it, or to even provide me with a discount coupon or any consideration at all. But that's OK because they "apologize for any inconvenience"! I will absolutely avoid Sharp products in the future, as this is the worst, and most expensive, product problem I have ever experienced. And it's clear that Sharp has no concern about my out-of-pocket loss. I would recommend other consumers do the same to avoid similar issues.
Reviewed Oct. 6, 2015
I bought this TV through QVC 16 months ago without an extended warranty. About one week ago I turned on the TV and discovered a very noticeable vertical line going through it. I called and explained the issue and was told that they have had some problems like this on several of these TVs, and with them being out of warranty, but that they would work with me. They asked me to send several different pictures to them and they would get back to me soon. I sent the pictures that day and didn't hear back from them after one week so I called them back.
The rep told me that it was reviewed and because it was out of warranty that they would not do anything for me. I tried explaining to the rep that the person I spoke with a week ago knew it was out of warranty and said Sharp would work with me to fix the problem... and that they have been working with many on this same issue and TV. The rep told me I should have bought the extended warranty. I asked to speak to a supervisor and was told that he did not want to talk to me... that he looked at the review and he will not do anything for me.
I am in the process of contacting QVC to see if they will be able to help me out with this. In this day and age money is not something that is available to many, let alone three grand for a TV. I figured spending this money would give me a TV that would last for some time, a long time, not 16 months. I will never buy Sharp again and I will be sure to tell everyone I know. Facebook friends as well.
Reviewed Oct. 5, 2015
Sharp Aquos, Model # LC42D85U. Excellent picture. After six years and using four to eight hours a day, no problems. Love it!
Reviewed Sept. 21, 2015
I buy my tv the May 28th and it broke on me 2 weeks ago. I called Sharp because I only had the TV for about 3.5 months and their customer service and management are the worst. They don't know what they're doing and just give you the runaround. I was told they would come on Thursday to fix my tv and it is now Monday and they called saying they won't be here until Wednesday now. Mind you the MANAGER Jesse is the one telling me they would be here on Thursday. Just everything about Sharp is horrible and I would not recommend them to anyone. Their TVs obviously are junk tv anyways.
Reviewed Sept. 19, 2015
In 2012 I purchased two Sharp TVs which had internet access. They have since changed platforms and no longer support internet on the TVs I purchased. If having internet access available on your TV I would not buy a Sharp. When is their next platform change going to take place. It has been a good TV, but so are other brands that have internet access such as Samsung.
Reviewed Sept. 17, 2015
I bought a Sharp Aquos 70 inch TV from Target in April of 2014. Less than 6 months after we purchased it, a few of the LED's went out on it. I contacted Sharp, and after sending them multiple emails to multiple people of my receipt and pictures, a service was finally set up. After the tech was here he told me that the TV would need to be replaced. I waiting 2 weeks and never heard anything back from Sharp. I called them and they had all the documents from the tech, they just hadn't done anything yet.
A week and a half later I was told it would be replaced but I had to wait for one to become available. This process took months. In April (a year after we bought it), I was contacted by a moving company in CT telling me they had my TV and wanted to deliver. However, they were only available to deliver to me twice a week. I had to wait another month because their schedule didn't work with my work schedule. I finally get my new/refurbished TV mid May.
Last night I was watching Netflix when all of a sudden my screen went black however the sound was still fine. I thought it was a Netflix issues so I powered everything down and it came back up just fine. This morning around 11 AM, I went to turn on the TV for the first time since last night and the remote to turn the TV wouldn't work. I got up and used the button on the TV and nothing happened. I then unplugged the TV and it came on but only with a blue screen, it wouldn't show my input picture at all.
I called Sharp who walked me through factory reset. Now my TV will stay on and not turn off however, I still have no picture from my input device. They then told me that my replacement only came with a 90 day warranty and I needed to contact Target because I purchased an extended warranty through them. This company makes bad products that only last slightly past when the manufacturer warranty expires. If you didn't purchase an extended warranty you are basically screwed.
Reviewed Sept. 16, 2015
I bought a 65" Aquos smart tv and fresh out the box the Netflix app doesn't work, nor does the Facebook app work. I have been calling customer service almost every week about this issue. They said it needed an update, tried to walk me through a manual update, no luck. Tried to find a technician to send my way, no luck. Sent two different USB ports and two different times with a update on them supposed, no luck. They say they're gonna send my case up for review so we can do an exchange and it takes 3-5 business days. In the 6th day I call, same thing, or "we're gonna send your case up for review for exchange now but we need proof of purchase."
I have never been given the runaround so much from anybody. I have had this tv for about 2 months and still haven't gotten anywhere with the issue. And the tv just cuts off and back on whenever it wants, then a message pops up saying I need an update. Sharp has awful customer service and they give people the runaround, probably trying to buy time for my warranty to expire!!!
Reviewed Sept. 4, 2015
I have a 60 inch Sharp tv. I have had nothing but trouble with it since I received it. The sound won't stops working for no reason. The remote won't do anything to get the sound back. I had to hard boot it for the sound to start working. Another time, the side bar could not be removed. I don't know why a black screen on the side of the tv screen is needed but it would not go away. I tried everything on the remote but the side bar would not go away. I had to again hard boot the tv for the sidebar to go away. Many times the picture freezes. And again the remote won't do anything.
Reviewed Aug. 31, 2015
I bought a Sharp Aquos 70" screen in 2014 and today the screen went out! Not even two years old and now I have to go buy another one! Called Sharp and they were rude and proceeded to tell me my TV wasn't worth anything and I need to get a new one. How is it that my TV Sharp 70 inch just stop working?
Updated review: Sept. 30, 2015
I called Sharp every week until they found a board and had it installed. The contracted repair company was great, answered the phone promptly and scheduled appointments promptly.
The technician was very knowledgeable and courteous. If I hadn't kept hounding Sharp, I'm not sure I would have gotten the board so quickly if you consider a month quickly.
Sharp customer service was always courteous and helpful, but no one could give me a straight answer about the boards and why they were back ordered if they were still using them in the TV's. My advice is to keep calling them. Also, ask them to extend the warranty period. The TV works fine now and the technician actually said that "Sharp's are usually very reliable."
Original Review: Aug. 26, 2015
Have a Sharp Aquos 60" LCD TV for eight months. Last Friday it went to SHARP in red letters on the screen and won't respond to any inputs. Called customer service, they suggested a hard reboot, but that had no effect. They scheduled a service visit for Wednesday a.m. Called at 11 a.m. since I hadn't heard from the technician. Customer Service gave me the number of the outsourced company who makes the service calls in my area. They had my file but didn't have me on any schedule. Said "This happens all the time." Told me it takes 24 to 48 hours to "triage" the service call. Didn't seem to care that it had already been over three business days. Said they would get back to me today and let me know if they have to order parts and will give me a new service date.
Called Sharp and they contacted the service company while I was on hold and they basically told me the same thing. Wait to hear and if their date is not acceptable, Sharp will contact another outsourced service company to see if they can get here sooner. Sharp customer service was quick to answer and tried to be helpful but they're at the mercy of the outsourced provider. My recommendation is to get the number of the provider immediately and call them to confirm the service date.
Reviewed Aug. 24, 2015
Very poor response in handling a 4-month issue with audio on my Sharp Aquos 65 purchased in late Feb. Hours on the phone, technician to the house, still broken. Don't buy a Sharp.
Reviewed Aug. 22, 2015
Big problem with Sharp Aquos 35 inch Smart TVs. They don't know what they're doing when it comes to repairing them. I've been getting the runaround. Just bought it, the total piece of junk. Three TVs, same exact problem. Always hear a clicking or popping coming from it. Have a very hard time getting the HDMI signal. Now the TV doesn't work and it blew out white smoke. And I'm trying to get my money back but that ain't going to happen.
Reviewed Aug. 20, 2015
I bought a Sharp 70-inch LED, 240HZ, Quattron, 3D, Smart Aquos TV model # LC70LE735U serial # (upon request). It was purchased on 11/23/2011 for $4299.98 plus tax. About August 10, 2015, approx. 3.5 years after purchase blue vertical lines appeared on the screen and the TV went black. Calls were made to Sharp Corp. They stated to unplug the TV then after 10 seconds plug in the TV while holding the input and down arrow at the same time and advised a K would appear on the screen. Attempts made several times to no avail. I spoke with customer relations and they advised that it was out of warranty. It was looked at by two companies, one being a registered Sharp repair company in my area. Both companies advised that the TV was no longer made and parts were not available anymore. Sharp customer service stated they would send issue up to corporate to get matter reviewed.
On 08/20/2015 at approx. 15:15 hours a Brody ID#** contacted me and advised me I was on a recorded line to offer a solution. He stated that they would give me a refurbished TV (same) plus I had to pay an additional $1000.00. I advised him that that offer was nowhere close to being acceptable. He advised me that if I didn't accept his offer he would close the case. I told him I didn't want to have the case closed but he said he was the highest person to make the decision and there was no one higher. I told him I didn't believe he was the highest and asked his to have offer reviewed again. He said no. He said he purchases refurbished TVs and the one he has now has lasted 13 years. He said that the TVs now last approx. 7 to 8 years. I asked his for a prorated voucher for the difference in years and he said no. He admitted on a taped line that the TVs are meant to last longer than 3.5 years but would not do anything for me.
Final offer was original offer. I told him I wanted a copy of the recorded phone call and to be added to any emails to higher authorities. He said no. I told him I have (2) 32 RCA tube TV that has lasted 25+ years with no repairs still being used in my home. I advised him I was going to be making contact with any and all groups to let them know how poor Sharp is with their customers and how poorly they back their products if a problem occurs. No solution was reached. I will never buy another product with the name Sharp on it. Neither should anyone else. I will not be silenced. The conversation lasted anywhere from 20 to 30 minutes.
Reviewed Aug. 16, 2015
70 in LCD Sharp Aquos TV - We bought this TV in 2012 from saving our change, football pool winnings etc... On July 9, we noticed a black shadow in the lower left corner. We called Sharp and they said it was out of warranty. They asked us to email pictures, model number, and serial number. We received another email for additional pictures in a specific size, we sent back an email and explained we were not tech savvy to do as requested. After a week or more, they called and said they would give us a refurbished TV if we paid them $800. We told them that was unacceptable and we would not/could not spend $800 for a refurbished TV. We asked them to either replace our TV or give us whatever was worth and they declined. I reported them to the BBB but Sharp refused to do anything else for us. I will never purchase another Sharp product!
Reviewed Aug. 13, 2015
Sharp 70 inch LED, 240HZ, quat, 3D,smart tv Model # LC70LE757U, bought 3/16/2014 for $2249.99 plus tax. About July 19, 2015, 17 months after purchase, suddenly had some black flashing lines through the picture. Called Sharp, they said "too bad the 1 year warranty is up". Called repair person, they came 8/5/2015. A couple days before they came the picture went black, still have sound. They said it needs a new screen, but Sharp doesn't sell the part because it costs just as much to buy a new TV, so I might as well throw my TV in the trash. I bought it on 2 years same as cash on the hhgregg credit card and I still owe about $1000 on it. I called Sharp again to tell them what the TV repair guy said, they still said "too bad". I have never had a TV go out this quickly. We didn't even use the tv that much because we have others in the house.
Reviewed Aug. 10, 2015
Power is not stand by. Power signal ON-OFF continues. I want to know what's the problem. Please help me.
Reviewed Aug. 7, 2015
My 70" led Sharp Aquos tv lasted exactly 17 months (screen went black with sound only). My bad for declining the extended warranty as we have other smaller sharp model TVs that have never needed to use the extended warranty. Contacted sharp customer service and was inquiring about this issue and if there is any type of loyalty credit or discount to repair, was looking for anything at all, as I paid over $2000 for this tv. The ** at customer service immediately had an attitude attack and kept repeating, "One year manufactures warranty" and nothing at all can be done.
After taking the tv in to a Sharp tv report store, was told a new panel is required and was also informed there to NOT purchase sharp products. The repair store see these TVs coming in all the time. I have since purchased another tv. I will never support ** Sharp for anything again! DO NOT BUY THEIR GARBAGE. It's no wonder why Sharp does not sell TVs anymore. It's all their remaining garbage stock that is out there now.
Reviewed Aug. 4, 2015
I just got off the phone with Sharp and I was basically told to go screw myself. I purchased a 70 LED TV and it died after 13 months. I have a 9 year old plasma that I gave to my mom, and this TV still works great. Sharp is the worse company on the planet and I have dedicated my new life to letting everyone know this. I'm in charge of all purchasing at NASA and I will use this platform to share the truths about the horrible company. We as a people should never support a company that knowingly and willingly puts out a rip off of a product like Sharp does. Sharp and all of its bonus receiving executives should be fired, and jailed for taking full advantage of people, and taking money from families knowing the product is one year away from breaking. Help me get the word out. I've already spoken to all my TV vendors about Sharp, and was told not to deal with Sharp. Save your money for your children's college or purchase from anyone but Sharp.
Reviewed Aug. 4, 2015
First of all, shame on me... after reading some review and been the norm to see people complaining about having their hard earn money gone to waste right after the warranty was expired you think it would've been a good idea to purchase an extended warranty (from the actual manufacturer) for the product right? Well... it's been 5 months after the first claim of the screen showing lanes all over making it unrepairable according to the tech Sharp sent to my house.
After calling Sharp to see what was next, they gave me 2 options, New TV or a check. I chose the check and they said to wait a couple of weeks... good thing I wasn't holding my breath! After 5 months waiting, I've been calling every other day and every time they have me waiting for at least an hour claiming the the fault is on "logistics" and that they will have "someone" to call me as soon as they get an answer on the delay... still waiting. FOOL ME ONCE TO BUY YOUR PRODUCT SHAME ON YOU. FOOL ME TWICE TO GET A WARRANTY ON IT SHAME ON ME! But they still have to pay. It took 10 seconds for them to take my money. How much longer do I have to wait to get what's mine?
Reviewed Aug. 4, 2015
We purchased a new 60" smart 3D TV. In 7 months it developed a blur line in the middle of the picture. Sharp was aware of the problem and stated they would replace the TV. 6 months later we received a brand new "updated" TV and now it's been 5 months and this one developed a haze. We purchased an extended warranty and now have to wait again to see if they are going to replace this one. Too much of a headache for such a defective product. 2 different top of the line TVs died within months of purchase.
Reviewed Aug. 1, 2015
13 months after purchase of a 70" Aquos the television went out. Turned out after review I squeaked within the warranty and they sent me a refurbished tv.... Mind you it cost me an additional 800 dollars. I am now 3000 dollars into Sharp, 6 months later that TV goes out. The panel is dead! Sharp tells me, "sorry you have bad luck"... I love their customer service. Give that person a raise! Stay away from all Sharp products!!!!!
Reviewed July 31, 2015
Where do I begin? One day this rarely used tv turned on with a black screen that had sound, 5 minutes later that also disappeared and it died. Sharp said it had to go to a repair store an hour away who tried various things to fix it and new issues arose so they told us they would recommend to Sharp we received a replacement tv. Many hours on hold later we were told we were approved for a replacement but they need credit card info (why?!) and they had literally no timeline for a new tv. So far this has been going on 2 months and I have no idea when the ordeal will be over. Customer service is ridiculous and wait times are long. Oh and the new tv will be a refurbished set that only has 90 days warranty. From looking at their Facebook and other online sources this is a huge trend. Never buy a Sharp item!
Reviewed July 31, 2015
I purchased this tv 2 years ago and it is not working properly. When you turn it off it doesn't come back on for days if that. I called the Sharp and they said they can make a claim and gave me some repair shops.
Reviewed July 29, 2015
NEVER BUY SHARP!!! We bought a 70" Aquos 16 months ago. I didn't buy an extended warranty because we have always used our TV's for years until the next great innovation comes along and never once used any of the extended warranties we purchased. Yesterday the pic started rolling and Sharp had us do a reset which then killed the entire TV. They told us to have a TV repair person out which we just did. The whole TV is fried and Sharp says they won't do anything about it. $2500 down the drain. No Sharp products will EVER cross our threshold again, not even a lousy little adding machine. EVER!!! I wish I could give them negative stars.
Reviewed July 26, 2015
Just bought a 70 inch Aquos. Get it home molding on top is split from screen. I turn it on the screen starts melting and almost catches fire. I mean how can they get away with selling such a beat product? If there's anyway to sue this company for all our headaches? What if I wasn't home - left that junk on and it burned my house down? Can we all file a lawsuit on this company or just let them keep getting free money?
Reviewed July 26, 2015
I'm about 7 months out of warranty and Sears or Sharp will not stand behind this $2600 TV. I have decided after reading all these complaints that it is time to get a TV station involved that checks into consumer problems and hopefully it will go national.
Reviewed July 24, 2015
I purchased a 70 inch LCD screen Sharp TV for $2100.00 on February 15th 2014. The LCD screen went out the first of May 2015. The TV was 15 months old and we went to place where it was bought to see where I needed to carry it to get it fixed. They have me a number of repair shop 25 miles away. The repair shop informed me LCD board was out. I called Aquos and told them I had TV 15 months when it went out and took it to repair shop. I also told them about repair shop saying LCD board was bad. They said I needed to carry it to an authorized Sharp repair shop, have them send pictures of the screen along with their assessment of problem.
So after paying $50.00 to find out problem from first repair shop, I load TV up and carry 75 miles to authorized shop, pay $75.00 more and they send Aquos same diagnosis along with picture. One person whom I had talked to told me if I took it to authorized repair they should be able to at least help some with cost of part since I paid $2100.00 for it and went out 2 1/2 months after year's warranty went out. I got a call today and was told "we can't do anything about. You got what you got." I was told by repair shops Sharp helps some and some they won't. Don't buy a Sharp at all unless you feel lucky and have $2100.00 to blow. Repair shop said Samsung and Sony were having same issues with LCD board and were repairing their boards even though their TV has one year warranty for two years. I've bought my last Sharp TV and will be letting my friends know too.
Reviewed July 22, 2015
So I got a brand new Sharp Aquos TV on Boxing Day of 2014 which I saved up for for quite a long time to get for my family. The TV formed a purple spot on the bottom left of the screen screen within the first couple months! I contacted Sharp - had to jump through a ton of stupid hoops, do TV resets, take photos, spend time on the phone and they finally sent me a replacement TV. Then several months later the exact same thing happened with the new TV!!!! I dreaded the ** I was going to have to go through again so it took me a bit to get back to them.
Then after jumping through the same hoops again I was finally told on the phone that when you get a replacement TV the warranty does not start over and only the original warranty period counts, so basically they said "too bad, so sad" and sucks to be you! 2 brand new TVs, both with identical defects. And tons of calls and wasted time later here, I sit with a flawed product from the get go! People, DO NOT purchase Sharp Aquos smart TVs! I will never shop Sharp again! Please share this! I want this to go viral and stop big corporations like this from taking our money and not giving a damn about the consumer when they make inferior products!
So Sharp calls me back about my lemon replacement TV and says if I get it sent to a repair shop and get an estimate, Sharp will review it and possibly pay for a portion of the repair cost!? From a brand new TV forming a purple spot to the replacement doing the exact same thing to having them do crap all within a year and a half is infuriating! The nearest repair centre is in Grand Prairie!!! So I'd have to pay shipping costs to get a 60" TV there just to find out if they maybe will help with some of the repair cost! God damn it, Sharp make new TVs that work more than 3 months without failing!!! People, do not shop for Sharp TVs!! If you get a replacement, your warranty does not start over again! It still continues from the original TV purchase date! Soooo un-cool! Share this to inform others! So mad at right now!
Reviewed July 20, 2015
When I contacted Sharp to get tech support to clear up garbled voices and pixelated picture, all they did was say it was DIRECTV problem, never even tried to do any troubleshooting from their end.
Reviewed July 16, 2015
I bought this 60" Sharp Aquos flat screen TV 18 months ago. Paid around $1,000.00 for it and I had it surge protected in every way, electrically, cable and all components connected to it. When I took it to service shop the tech tells me that to replace LEDS in screen would cost more than it would for me to buy a new one. Sharp informed me since it was out of warranty they weren't going to replace it. So I've started my own campaign against Sharp just to let people know that we hardworking people don't like throwing our money into the wind. These TV manufacturers need to back their product better. I've got that TV sitting in the back of my truck with a warning to consumers thinking of buying a Sharp TV, 18 months old and no good!!! I drive it through the parking lots at Best Buy, hhgregg and Wal-Mart and sometimes park it. I have nothing against the sellers of these TV's but I want people to think about buying one from Sharp!!!
Reviewed July 12, 2015
About 4 yrs. ago we purchased a 46 (or something near there) as well as a slightly smaller one of Sharp, Aquos. The larger TV went and we went to a TV repair and they were not able to fix it saying the panel that had to be replaced cost more than buying a new set. Sharp (after arguing for some time) agreed to give me a new set (the larger one I have now). I have had a Sharp rep. fix the smaller set (about less than 1 yr. after owning it - don't remember what was wrong). The second, larger set recently went and we found out it was the panel and Sharp would not replace it. The cost to fix it is over $500. I would NEVER BUY SHARP PRODUCTS AGAIN. They do not stand by their products and know of this problem!
Updated review: July 23, 2015
After a long delay, I must confess the resolution was quite fair... a new 2015 unit of the same size, or $2,097. I took the money and purchased another Sharp 70" unit for even money at BestBuy. I also purchased a 3-year extension from Sharp. I'm hoping my experience with the unit (and another warranty round, if necessary) will be better.
Original Review: July 2, 2015
I bought a 70-inch Sharp Aquos in April of 2013, including a Sharp 3 year warranty, making a total of 4 years. Two weeks ago my TV went kaput, so I called Sharp. The technician showed up 6 days later and said the TV could not repaired. The following day (day 7) they sent a report to Sharp, which received it on day 8. They resent it on Monday, day 11. Sharp kept saying the servicer had not sent the report. I called the servicer, Precision TV in California, as well as Sharp several times in the intervening time. Then yesterday, on day 13, the warranty company, ServiceNet/AIG, not Sharp, called me to say they had the servicer's report. Today, day 14, they called to say the TV cannot be repaired (!!!), and it'll take 2 to 3 more business days for them to make a decision. This was a horrible warranty for a bad TV! Never again! Sharp is guilty on both counts.
Reviewed June 30, 2015
My wife and I got a LG washer and dryer and my wife is loving it to this day. I received a letter stating we were approved for a TV, so we decided to get one. On June 9th we purchased a Sharp 65 inch Tv. The very next day we started having problems. I called Conn's and told the the tv was turning off at random. The lady said to bring it in. I told her that we wouldn't be able to bring it in until that Sunday June 14th. She said that was fine and just bring it. On June 14th we took the tv back to be told that, "Oh electronics only have a 3 day return policy", (which we were never told) and that if we left the tv it would be considered a self repo. The manager was so rude when we were explaining to him what the problem was, but he waved us off and told another lady to deal with us.
We came to Conn's to purchase a Brand New Tv, not something that needs to be fixed out the box and to be dismissed like we were children. We work very hard for our money and don't like to just throw it away like its trash. On June 17th a repairman came out to see what was going on. Guess what the Tv needs? A new main board. The worse part about it is Sharp knows their Tvs are bad and are still shipping them out and tell their customers to pretty much deal with it or buy a New TV. June 30th still no part for my tv after I was told it would take 3-5 business days to get the part, but guess what? The part is on BACKORDER and there are people that has been waiting 8 MONTHS, YES 8 MONTHS for this part. This is just ridiculous. Why do we have to wait this long to get our tv fixed? We the higher ups knew there was a problem with their products.
I don't want a refurbished Tv either. I purchased a new Tv. That's what I expect to get if it mine cannot be fixed. Someone needs to figure out what's going on before we have to take some kind of action. We are paying for a 65 inch piece of plastic that we can't watch. We don't have money to just throw away or have the luxury of just going out to buying a new one on the spot. If you guys can't STAND BY YOUR PRODUCTS then you SHOULD NOT BE SELLING THEM!!! Oh and for the guy who told me my claim was resolved, WELL IT'S NOT!!!
Reviewed June 26, 2015
Set up the new Smart TV today. Has a black shadow. Researched it & found all the complaints & problems. Taking it back tomorrow to get the one I trusted in the first place. No more Sharp products. Will be sure to blog on social media.
Reviewed June 25, 2015
We purchased our TV just a few months ago and now it doesn't work. It displays 2 slow beeps and 5 fast beeps. We've been waiting a week for them to find a service rep. They have given us no other options than to wait. Do NOT buy a Sharp TV! Terrible client care. They don't care!
Reviewed June 21, 2015
I online ordered from Costco a Sharp Aquos 80-in TV that was delivered to my house in May, 2014. It was very unlucky for me that the TV with great picture and vivid color was shut off in 11 months of very light in use and showed a two-fast and two-slow blinking error code. It was also lucky for me that such a fatal issue just occurred before the one-year warranty was expired. I immediately called the Sharp Service, and a lady asked me to hard-reset the TV and it didn't work at all. Then, a case number was issued and they arranged an in-home service by a local TV service firm for me. The local company was very responsible and quickly sent an experienced serviceman to visit me for totally three times. Each time the serviceman ordered a new circuit board from Sharp. There are only three boards on the back of the LCD/LED panel after the TV back cover was open: a main board, a T-con board and a power board.
After the local company replaced each of the three boards individually, the error message was changed from 2-2 to 1-1 and finally to 2-5 in blinking code. Once the serviceman called Sharp, they confirmed that it was an LCD/LED panel issue that was irreparable and needed to replace the entire TV by a refurbished one. Before the serviceman left my house, I asked what the root cause really was. He said it was due to a hidden factory defect. Then, I called Sharp to explain that I should deserve to have a new replacement due to your factory defect. However, they rejected my request and insisted to send to me a refurbished one. The entire time length of contacting Sharp Service was only four days, the in-home service was taken two weeks for three times of visit, and shipping the refurbished replacement was waited for about three weeks.
While Sharp offered me that you have rights to refuse the refurbished replacement if you find any problem during the home delivery, I really didn't have enough time to test the replaced TV as the delivery serviceman rushed to leave my house for their next home stop. After a few days watching the replacement TV, I found every function, from the picture customized adjustments, OPC, I/O ports to the WiFi setup, are all normal except that the upside-down V icon is never lit on. There is no any bad pixel on the LCD panel and only a very minor scratch on the bezel. It is now my new concern that if the TV would shut off again in some day, then I would not be able to see the blinking error message again from the icon LED.
In summary, which one is the top between the picture/color quality and the lifetime reliability? My answer is the reliability, and it is a common sense that no matter how beautiful picture/color is, you will not see anything if it is dead. I asked a lady from Sharp that, "How long my refurbished replacement warranty will you offer to me?" She said, "Only a month and then you have to buy an extended warranty." Do you think it is worthwhile to buy a warranty extension for this used TV? I am now losing the confidence on the Sharp TV's, and don't know how much longer the replacement would last, maybe one month, or one year?
I have a 47-in Vizio that lasted 7 years before broken. I have also owned a 60-in Sony for 5 years and it is still working excellently. Therefore, such a short life TV that was only less than a year from Sharp becomes a burden of mine. When I asked the Sharp lady on phone that so many TV broken cases would damage your image and reputation, she answered me that the broken TV incidents are only in very small percentage. Do you believe so?
Now, I have just made up my mind that I will not buy any warranty extension from Sharp. If the refurbished replacement would be broken again in anytime sooner or longer, I would upgrade my living room with a Sony 80-in 4K TV, and let the store deliver people to haul this broken TV away as a garbage. The money I lost for such a short-life Sharp 80-in TV is just to pay for a tuition to learn the lesson. However, it is the fact that while the TV reliability is so bad, their Customer Service is responsible, and the local TV service is superb.
Reviewed June 18, 2015
Beware Sharp AQUOS! These 60 to 80-inch flat screen tvs begin developing white spots all over the screen within a year or 2 of purchase, due to defective panels. Sharp is aware of this issue and have received thousands of complaints. They do not stand being this product. Same issue with Sony Wega was recalled quickly for its customers. The television repair told us they spend all day, almost everyday, on calls for Sharp's AQUOS.
Reviewed June 17, 2015
Sharp Aquos LC-70LE650U - I ordered this TV from Amazon on a Monday. On Thursday 2 guys were loading it in my front door. It was delivered on 6/19/14. My warranty is running out in 5 days. Had an option of 3 yr. in house with no deductible. My set has worked flawlessly so far, but based on the reviews on this page I jumped on the extended warranty before my luck runs out. I use it as a second monitor for my computer. It runs nearly 24/7 because I go to sleep with it running. If I set it to turn off it wakes me up when it goes off. Judging from the reviews, I am the exception and not the rule. I may be the exception, but I am being fair, I can only tell my experience.
Reviewed June 15, 2015
Aquos lc70le650u - This is bad TV. After having it for 14 months the TV started to have white spots on the screen but I was out of the 12 month warranty. Sharp refused to do anything even though they know this problem exists in this TV. $1700 wasted. I have never had a TV last me only 14 months.
Reviewed June 11, 2015
Bought a new Sharp 40 inch AQUOS 18 months ago and now there is no picture but there is sound. Called Sharp and they send out a contracted repair service. Nice guy, looked at the TV and related that it had to be the main board or the screen. He says that Sharp doesn't replace the screens when they go bad but they will replace the board. He orders the board and 5 days later it comes in and he installs it. It's not the board that is the issue it's the screen he discovers. Sharp calls me and relates that as a "courtesy" they will replace the TV that's 18 months old with a "refurbished" one as long as I pay them another $75.00 due to the TV being prorated. I already spent $400 on the TV and now they want another $75 for a refurbished one to replace the TV that is 18 months old. I'll never purchase another Sharp product again.
Reviewed June 5, 2015
I buy a SHARP LED 60 inches on the date of 09/05/2014 and exactly 3 days after the manufacturer's warranty expired starts having problems with a few lines on the screen and a few days later not works longer more, only flashing indicator light. My TV model LC-60LE650U AND SERIAL NO. 40485800. I do not recommend anyone buy this product SHARP LED TV.
Reviewed June 5, 2015
SHARP AQUOS 60" SMART TV - I have paid for two years through Aaron's almost 200 a month for this tv. I finally get it paid off and I notice a black round smear on bottom center of tv screen. I called Aaron's who I was still under warranty with and they picked it up and had looked at it. They told me there is no part they can buy to fix it. It appears as the liquid crystal is leaking inside the tv and the tv has a curve to it. As long as I've had the tv (brand new) it has always had a curve to it so I thought it was normal. So I contact Sharp and open a case on it. Had to fax over proof of purchase in which Aaron's sent my lease and pop to them yesterday. Aaron's and myself can't believe this tv isn't even 3 yrs old. Aaron's stated that tvs usually are good for 15 yrs.
After I've read some reviews on Sharp products my hopes of receiving any help are small. I can't believe anyone would make such a poor product. This is clearly a manufacturer defect. Hoping to get resolution. Oh and an fyi not all smart tv's come with a browser for searching internet.
Reviewed June 3, 2015
I have been trying to get in contact with customer service all morning, it just rings and rings and rings, no answer, not even an automated service. This is not acceptable. Sharp says it employs 50K employees, you would think at least one of them can pick up the phone. Based on this I will never purchase another Sharp product. Far too competitive industry to deal with Sharp.
Reviewed May 29, 2015
Bought this 70" LCD AQUOS Sharp tv, had it for about 15 months. One day in the middle of watching something, the screen went black and never came on again. The light was on at the bottom, showing it was powered on, but the tv would not respond to remote commands, or showed any sign of life. I called the Sharp customer service number, and they were of absolutely no help. So, now we are out $1500 and a big TV. I will NEVER purchase another Sharp TV for as long as I live.
Reviewed May 28, 2015
Just bought an 60" HD from Best Buy and apparently like many others the piece of junk does not work. Contacted Best Buy (bought a 5 yr warranty) and Sharp Customer Service are liars about what they know and are doing. I believe they know they have problems with many and are selling them anyway because they do not care. I think Best Buy are co-conspirators and we need to talk to the FTC and State Attorneys General, perhaps even class action suits!
Reviewed May 22, 2015
I purchased this TV (60" Sharp Aquos) new and since the beginning, I have had nothing but problems with the TV. The volume turns up and down by itself and randomly the power turns off then turns right back on. I have to unplug the TV in order to change the input. It's for crap, made very poorly in my opinion! So I called to tell them of my complaint and they schedule an appointment with me for that Saturday. Saturday came but no technician, not even a courtesy call. I called them back after having continued problems with the TV. And now they send a subcontractor to my house which by the way he knew nothing! This whole thing has been a huge inconvenience! I am highly dissatisfied with Sharp products as well as their customer service!
Reviewed May 10, 2015
Sharp AQUOS 60" went out. Best Buy Geek SQUAD came out 3 times but couldn't fix it. Called Sharp CS, was told they probably wouldn't replace TV (less than 1 year old). I asked for supervisor who said they would review my claim and would call back by day's end. No call. Called next day, was told they would review claim and call me next day. That night I go to BEST BUY, speak to GM and he resolved problem by giving full credit of $1700, credit for the extended warranty I had bought, even though I didn't need it since TV still under 1 year manufacturers warranty. Sharp's CS is horrible as is their products.
Sharp TVs Company Information
- Company Name:
- Sharp TVs
- Year Founded:
- 1912
- Address:
- Sharp Plaza
- City:
- Mahwah
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- shop.sharpusa.com