Sharp TVs Reviews

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About Sharp TVs

Pros
  • Great picture quality
  • Reliable performance over years
  • User-friendly interface
  • Good value for money
Cons
  • Customer service can be unhelpful
  • Frequent issues with warranty claims
  • High repair costs

Sharp TVs Reviews

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    Page 5 Reviews 440 - 640

    Reviewed Oct. 26, 2014

    I have 70" cost me $2000, LC-70LE650U. Wow only 3+ months out of one year warranty and half of the screen become dark. This company should be sued. They cheat consumers by selling very poor quality product. Bestbuy should stop selling this brand. Avoid this brand at all cost. They should be banned in America.

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    Customer ServiceCoverage

    Reviewed Oct. 23, 2014

    70 inch Sharp Aquos - My first television developed a yellow line down the middle 2 days out of warranty. They would not cover it and charged me $350.00 for a replacement. This process took 4.5 weeks. 2 months after getting the new television the same thing happened and I have now been waiting 4 months for them to send me the same piece of crap that will probably break again. They are now telling me they don't even have a new TV in stock to send me. The customer service is remarkably bad. They never call you back when they promise and no one seems to be able to make a decision. AVOID THIS COMPANY AT ALL COSTS.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2014

    From a previous comment we had the 2 short and 5 long flashes on the arrow/boomerang and now we know it is the motherboard. Telephone tech rep was trying to help, but difficult to understand with his dialect. Got into an argument with him over the warranty. Bought TV on Oct 28, 2013, we called on

    Oct 17, 2014 and to me the 1 year warranty is still good. This nit wit said the warranty starts with the manufacturing date. Hey, this TV could be sitting in a store or online for 6 months. Most of the comments were excellent and helpful. Bottom line is Sharp is screwing all of us. But, we have a 50 inch in the bedroom for 3 years and it works great. Guess that is before Sharp went down the tubes. Have a good day all.

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    Verified purchase

    Reviewed Oct. 12, 2014

    Bought a new 80 inch Sharp Aquos TV for watching sports, but when watching hockey the puck is a blur, like it has a tracer effect behind it. And when watching golf it looks there is 3 balls instead of 1. I contacted Sharp regarding this problem, they suggested I make a change to picture adjustment, did that and made no difference. When I contacted them that it didn't work they basically said sorry and thanks for my input. Needless to say I really regret buying this product, and very disappointed in the way that they don't care that their product is such low quality. So if you are thinking about a Sharp TV don't buy it and do your homework. I wish I did mine.

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    Customer ServiceContract & TermsStaff

    Reviewed Oct. 4, 2014

    I purchase a 70 inch smart TV in 8/2013, in June 2014 filed complaint that a line down the middle of screen sent pictures & copy of purchase receipt. I was told they had to replace TV. Received several calls telling product was not in stock, finally after waiting in Sept I spoke with a supervisor they said they will look at my case and call me back. She called back a few days later said TV still not in stock that they will upgrade my TV with A different model. Finally 10/1 they had a delivery company come with the replacement TV. When the replacement TV was hooked up it didn't work. The delivery people had to take the replacement back. Meanwhile when they went to hook up my old TV they broke my HDMI cord and messed up my wall plate with part of the HDMI piece stuck in wall plate cord broken off.

    The gentleman was very rude with me, we got into agreement he threatened to leave the product broke. I had to call the police for assistance. I called sharp rooted incident and asked when can I receive my TV. I was told they are not in stock they have to created a new case number. Meanwhile it's going on 4 months & I do not have my TV fixed. All I keep hearing is "I'm sorry" from each representative I speak with, this is the worst experience I had dealing sharp.

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    Reviewed Oct. 4, 2014

    I have a 70 inch sharp aquos quattron led 240hz 3d hd TV. It's just over 1 year old and I have had voice sync problems with voices not matching people's mouths on TV. Now I have 2 big half circle lines on left side of screen from top to bottom. Had to turn the 240 hz setting off to watch sports otherwise I would see 2 blurry footballs pucks tennis balls etc... I am ANGRY, I paid way too much money for this piece of JUNK TV that only lasted a little over a year and don't have extended warranty!!! Bought it at best buy and I will NEVER BUY ANOTHER SHARP PRODUCT AS LONG AS I LIVE!!!!!!

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    Verified purchase
    CoveragePriceStaff

    Reviewed Sept. 23, 2014

    I have the same problem OPC 2-5 blinks. I purchased the TV at NEX on April 2014. Did not pay extended Warranty and insurance. On Sept at our party we were watching "Transcendence". After the birthday party, TV did not work. I asked people whether they see anyone even near the TV - they said no. When I turn on TV the next day, there is a spiderweb crack on lower left portion then disappear followed by OPC 2 long - 5 short blinks. Mind you, the TV has no physical crack nor any broken parts. I called SEARS to fix TV. They just charge me $101.57 just to tell me exactly what I already know and told them exactly the description and the status of the TV. Did not even make a diagnosis or effort to really see what's wrong. Called Sharp since it's under warranty. Rep went to see TV, took pictures and says physical damage BUT there is no crack!!! Today is Sept 22... Still paying the card but has no TV. Sharp offered me $1700 for refurbished TV but having second thoughts... Reading previous comments, I'm scared to purchase anything. If there be a class action please contact me!

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    Verified purchase

    Reviewed Sept. 22, 2014

    I ordered the Sharp 70" Class 1080p/120Hz LED HDTV in March of 2013 and paid a lot of money for the tv. It started January 2014 - I started having problems with the bottom left corner of the tv where there was a dark eclipse shadow emanating. I contacted Sharp support and needless to say they made me 'jump through hoops' to get the issue resolved by taking pictures and sending it to them. After almost two weeks of going back and forth with them claiming they never got the attachments I finally escalated the issue to management. They said that they could send me a refurbished tv which I was okay with. However now I am having problems with the refurbished tv. The entire back light of tv is going out and almost impossible to see the picture. I do have extended warranty which I purchased because I had a bad feeling about the tv having problems again. Sharp seems to be making VERY bad products. I am dealing with them again for replacement. Once this is replaced I am selling it and will never buy another Sharp product.

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    Reviewed Sept. 18, 2014

    I have a Sharp Aquos 60 inch LC60E79U SN#111866827 does not turn on. Power button stays a steady green flashing light. We only had it for 2 yrs. Call Sharp, they said they can sell us a refurbish one for $400 but turn in our old one. We just want to get it fixed. Found a lot of people have the same problem. Read that others replaced power board but did not work. Only thing that makes sense is that Sharp has faulty soldering. Is there anybody out there that can help us and others with same problem? We think there should be a recall on Sharp Aquos tv. Below is a picture of us going back in time. We finally got our 1st big flat screen, now we have to go back to our old tv. We wish we went back to our original choice, Samsung. Thanks to Best Buy the salesman, we bought the wrong tv.

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    Customer ServicePriceStaff

    Reviewed Sept. 16, 2014

    I used to work for Sharp (in the tv department) and we were always told to tell people that their problem was not a common issue when really the problems that customers would call in about were repetitive. I always wanted to tell the people that would call in after purchasing a brand new Sharp tv to take it back to the store NOW because it will not last and you'll have problems with it sooner than you think! You see, Sharp is a Japanese company that sells overpriced products by putting cheap (non-lasting) parts into their tvs to make them work for only a short time, forcing you to buy new. YOU'RE GETTING RIPPED OFF! I wouldn't recommend Sharp to anyone!

    I've heard many complaints about the customer service as well and it's true. They aren't trained well at all. In fact, I felt like I was just trained to basically lie to the customer and perform some bogus troubleshooting that NEVER helped to solve the issue. I could go on all day about why buying a Sharp product is a bad idea but the point is, save your money! Yes, the picture is beautiful but the sound quality is horrible. You need a sound bar just to hear the tv clearly. Trust me, there is nothing good about this company or their products!

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    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Sept. 14, 2014

    I purchased a 70" AQUOS LED Smart TV and within 6 months it was defective. There is a large pixelated line across the entire screen. Customer service was contacted and we were promised an exchange and an upgrade within "two weeks" including delivery and installation. It has been more than 3 months and Sharp still has "no televisions in the warehouse" to make this situation right. How does a large electronics company have no inventory for 3 months? I continually called and was eventually referred to Best Buy to exchange the television but they will not honor the upgrade. Sharp agents are friendly but do not have any authority to do anything and can't seem to make the situation right.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2014

    I purchased 6 TVs from Sharp, three have failed. What's worse is I have been waiting over 2 months to get a replacement. I call up once a week and still do not have a working TV. Customer service folks are very nice, they tell me they are sorry. BUT, they never resolve my issue. I am in the electronics field. These are brand new TVs. It is so frustrating. I am probably going to have to lose money and go buy a different brand. I have purchased over 50 TVs in my lifetime for personal use and I have never been so frustrated. I WOULD NEVER EVER NEVER EVER recommend Sharp TVs to anyone. If something happens, they do NOT take care of you. I have been very calm every time I call up. I ask them to raise this to their supervisor. I don't even get a call back.

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    Reviewed Sept. 13, 2014

    My Sharp LED TV, purchased June 2010, suddenly made a popping noise and went dead. I do not get anything on the screen and the power light does not come on. I will never buy another Sharp product again. This TV is obviously a piece of junk, useless to me.

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    Staff

    Reviewed Sept. 4, 2014

    I hold my electrical engineer postgraduate degree from a top US university. I have studied the same OPC 2-long-5short flickering problem with my LC60LE847U TV for a long time. So my comment is objective. Sharp has a big financial problem in last 5 years and as a result, their board team decided to exchange 10% of their shares with Foxconn for better integration and management. The Foxconn team basically designed Sharp TV with the LCD panel from Sharp factory in Japan, and branded it as a Sharp TV. Foxconn team, in their continuous pursuit of profit margin, outsourced the power supply board to their friends call Delta.

    Now do you remember why your laptop monitor has the backlight issues when it just passed warranty period? The same thing happens to your Sharp TV. These power supply team from Delta is the same company and people who designed your laptop monitor power system. They know their product mean time between failure is just little bit longer than the required 12 month warranty period. But so what? They don't care and they are only paid by Foxconn with that much money to keep it running for 12 months.

    The net result is that your Sharp TV is more like your cheap $x00 laptop, and won't last any more longer than the required warranty period. If you are not happy about it, you have the choice to either buy the extended warranty or walk away from Sharp. Delta team are now so experienced with such a nasty and dirty game that they can control your Sharp TV life within months period by choosing different brands of electrolyte capacitors, ICs, power regulators, and LED backlight bulbs etc.

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    Verified purchase

    Reviewed Aug. 29, 2014

    I bought sharp led 32" tv on 3rd July 2014. On the 26th July 2014, the screen of the tv became black. Only the red indication light was on. I took it back to melcom where I bought it. It has been 33 days now, my tv has not been repaired. I want to say I’m highly disappointed to have bought sharp product.

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    Reviewed Aug. 15, 2014

    I guess you can welcome me to the party. My 14 month old Sharp 70" purchased from Costco developed the infamous 2 long flashes and 5 short flash dead screen code. Luckily still under Costco extended warranty, Sharp won't even deal with it, they told Costco no replacements no refurbs....so I'm off to Costco - they have offered me my money back or a TV from a new manufacturer. I knew in my gut I should not have dealt with Sharp but thanks to Costco it's just an inconvenience.

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    Customer Service

    Reviewed Aug. 10, 2014

    I purchased a 70" Sharp LED Aquos smart tv from purchasing power. Hadn't even watched the tv because I still had my other 70 Sharp led tv on the wall. Sold my old tv and I waited 3 months to take my new tv out the box. Removed tv from box and decided to make sure the TV worked. The tv had green and red horizontal lines at the bottom and the bottom of the screen was black and the upper screen was white. Contact purchasing power and they stated that their warranty kicks in after a year and to contact Sharp. Contacted Sharp and they asked to take pictures of the tv. Took the pictures and emailed it to them.

    They also had me to try to reset the tv and it didn't work. They sent me email to call back and that they were finished processing my case. They stated that the tv could not be fixed and they offered me a refurbished tv for $1300. I stated my tv came in the box that way. They asked me to send more pictures. Same response from them as before. I am still paying on the tv and not able to watch it at all. Their customer service is garbage. I am reporting them to the BBB. Maybe they'll get something done. Never purchasing a Sharp again!!!

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    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 3, 2014

    I purchased a Sharp Aquos 60" LED SMART TV LC-60LE650U from Best Buy in May of 2014. First week of July 2014, my product was ruined due to faulty workmanship/quality. I was referred to Sharp by my purchasing store, stating it was out of their hands, that in my case the issue should be covered by the company. Sharp gave me and is still giving me the runaround. I have made countless emails and phone calls with no luck. Was called a "liar" by a customer service sales rep, stating "tvs don't break on their own." I am told the best they can do is provide me w/ a discounted price of a refurbished unit of the same model. Their discounted price is hardly a discount, maybe $200-250 off original pricing.

    Mind you this TV did this itself, I did not cause the damage in any way. The technicians ruled that this was caused by physical damage from looking at pictures. I refuse to accept that, as it was not. They finally agreed to send a service tech to my home to look at tv. This was an even bigger joke. All he did was take pictures with a cell phone. He could not answer any questions I had because this was not his "regular job". "I just got told to come take some pictures." I could go on and on about the service I have received. I never realized purchasing a product would be so stressful. I WILL NOT spend any more money with this worthless company who does not stand by their products. In the mean time, I am stuck paying for a tv that cannot even be watched.

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    Reviewed Aug. 2, 2014

    Spent $1600 hard earned dollars on Sharp 70 inch tv model LC-70LE640U. 2 months after the warranty expired, the backlighting began flickering and rolling. Tech support had me reset, then told me to take it to a repair shop. They said out of warranty and they could do nothing more to help me. Was a great picture while it lasted. I think 14 months is a very short life span for for a tv. I have a quasar from 1981 that still works. LESSON, EXTENDED WARRANTY! 14 months, I feel cheated!

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    Customer ServiceCoverage

    Reviewed July 23, 2014

    I bought a 70 in sharp 4k TV on 3/23/2014. I bought an extra 5 year warranty through HH Gregg. I've had the TV about 4 months. It has a red dot on it that stays on. When I contacted Sharp, they told me to take pictures and send them in. I have done this 3 times now. They don't even call me back, I have to call them. The TV is under warranty, I haven't done anything to it. I think it has a dead pixel, or it's stuck on, on red. They keep giving me the run arounds, don't want to fix it, keep making up excuses. I have cooperated with them, and it's going nowhere. I have all the e-mails I sent them, and the ones they sent me.

    I want my TV fixed, before it gets worse. I have never dealt with a bunch like this. On a consumers' site, all kinds of people report they have been done the same way. These people need to be prosecuted for ripping people off, and not covering their product.

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    Customer ServiceReliability

    Reviewed July 18, 2014

    Sharp Aquos 60 inch led smart TV - I bought my tv from Best Buy 4/11/2014. The tv now has a vertical green line down the left side of the screen. I call Sharp being that it is under warranty. They told me to send pictures and receipt and that a tech will get back to me in 1 or 2 days. I have now been calling for 2 weeks, still no one has called me. Every time I call, they give me the runaround. I still haven't heard from them but from reading the 80 some odd complaints with similar issues, I am not very optimistic about what the outcome will be. Did I mention I have to still pay for this defective tv on my Best Buy credit account. NEVER AGAIN WILL I BUY A SHARP PRODUCT. I wish I would have looked up these complaints before I made the $1000.00 purchase. If there should happen to be a class action, please contact me at **.

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    Customer ServiceStaff

    Reviewed July 10, 2014

    I bought my Sharp in Dec 2012 from Sears in Don Mills & Sheppard. After couple of weeks NETFLIX start freezing. Contact sharp - they send the tech team, change the motherboard, bring it back and after 2 months same issue, & until now am having same problem. They fix 4 times so far but result is ZERO. This Shaun guy is a professional liar. He said there is nothing Sharp can do because it’s out of Sharp warranty. Go to Sears & Sears says it's Sharp product, talk to them. I don't get it. If they never fix the issue in first place how come this guy is asking me to go to Sears. Warranty my **… Don't buy Sharp. They are liar, bad customer service, very bad experience. Am stuck with this piece of ** & can't watch what I want.

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    Price

    Reviewed July 6, 2014

    I purchased this TV about a year and half ago and didn't think I was going to need the extended warranty. Well, needless to say, a thin blue line appeared off center to the left and now I have found out this is a common problem with no solution. I feel robbed after placing my trust and faith in this brand of TV. This thing cost me $3000. I guess we learn from our costly mistakes and this is a very expensive lesson to learn. SOS. Shame on Sharp!

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    Customer ServiceCoveragePrice

    Reviewed July 2, 2014

    I just bought a Sharp Aquos LC70UQ17U. I was in the market comparing Sharp with Samsung. I choose Sharp, (bad choice) never again. I hang the tv on the wall and I see a green line on one side. I was very careful, there are no cracks because there was nothing. I have try to get an answer from Sharp customers services. After 2 weeks, they send me an email to contact them (they did not try to even contact me on the phone). Of course they do not want to replace the tv or even cover the warranty. They try to charge me 1350$ to fix it. What is amazing that they did not told me to send to any service around Miami, nothing. They did not even tried. Very bad company and they do not check the tv. I just bought a 2500$ tv and no warranty. DO NOT BUY SHARP TV PLEASE IF YOU CARE ABOUT YOUR MONEY!!!!!!!

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    Customer Service

    Reviewed June 29, 2014

    3 months after warranty 70" TV screen, picture started to flicker and row. Sharp reply was to do a reset on system and then when that didn't work. They were as much to say it my trouble now. They recommended a TV service and said they could not help me more than that. $2000 dollars and 15 months of use and this TV is garbage. Sharp does not care about their customers. I hope to let everyone I know about what type of equipment and service to expect from Sharp. None!

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    Customer ServiceStaff

    Reviewed June 16, 2014

    This guy was so rude to me I couldn't believe it! I asked him a few questions and everything he replied with was sarcastic! It was like he was in a hurry to go to lunch or punch out! I was extremely nice and he was just impolite! He kept on giving me the same answer: "I don't know. Look in your manual!" Not the kind of guy who should be a phone rep!!!!!!!

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    PricePunctuality & Speed

    Reviewed June 3, 2014

    I'd purchased four 26" SHARP" flat screen T.V.s from HHGregg. The first two were purchased initially: One for my bedroom and the other for my sister, who lives with me and my husband. Because of the beautiful picture quality, I purchase two more within a few weeks for my daughter and grand-daughter. I did not purchase warranties, as I expected these T.V.s to have a lengthy life as did my old T.V.s. My sister's T.V. was the first to go--approximately 3 months after the one year warranty expired. My own T.V. went out a couple months later and the other two within a week or two of each other. I, initially, thought it was a cable problem when the first T.V. went out; it turned out to be the T-Con Board which cost nearly as much to repair as purchasing a new T.V. HHGregg couldn't help because I hadn't purchased an extended warranty. SHARP wouldn't help me. I set the T.V.s out on the curb for the garbage collectors--as these T.V.s were precisely that: GARBAGE!!!. Nearly $2000 wasted. I've since replaced them with LG models.

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    Price

    Reviewed May 30, 2014

    We bought an Aquos LC-46 inch Sharp TV in Oct. of 2010, cost $1250 from Sears. I started to get that blinking "arrow/boomerang" light at the bottom - 2 short ones, followed by 5 fast ones. Sears wouldn't help as I know those blinking lights are Sharp's "signal" & code for what's wrong. The "Geek" squad from Best Buy told me what it meant, that the motherboard was bad, that it will cost more to get it fixed than buy a comparable one, preferably not from Sharp. I'll never buy another anything from Sharp. Very arrogant with their customers, of no use to us after paying good hard earned money to buy their faulty products... Will stick to SONY or Samsung, even LG for our next TV.

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    Customer ServiceCoverage

    Reviewed May 22, 2014

    I bought my 72 inch TV from Best buy on 10/3/13. It's not even a year old and product is still under warranty. My TV started having lines from the top of the TV to the bottom and lines on the sides...after claiming the damages and waiting 2 weeks for a responds from SHARP! I had to call to see what was holding up my claim.. I was told that the warranty will not cover the damages because on the pictures I sent out it looks like it is physically crack. I explain to Customer Service that the TV Screen is not crack nor damages any where around the TV.. In the middle of my conversation with CC, I requested to have a 2nd opinion to have a authorize SHARP TECH come out to my home and physically investigate what is damage or what is causing the lines in my TV.

    Customer service said they're not able to send a TECH out although SHARP can offer me a refurbish replacement for only $1000.00. My responds- why should I buy a refurbish TV from SHARP if is still going to break on me. If I knew that SHARP was going to give me a hard time! I should of stayed with my brand TV which is SONY they have the best warranty service and great customer service.... THERE SHOULD BE A LAW SUIT AGAINST SHARP! I waste my money on a SHARP TV that is only 7month old and it's sad how I put my faith on the product that can't be fix that is under warranty... TO THOSE TV SEEKERS, DO NOT BUY FROM SHARP OR YOU WILL GET RIP OFF...

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    Customer Service

    Reviewed May 17, 2014

    Bought a Sharp 70-inch on February 13, 2013 with a 1-year warranty. It lasted 2 months after my 1-year warranty was up! Called Sharp and they offered to assist me in troubleshooting the problem. It didn't help. They offered me a number to call for a service company to come out at my expense. That alone shows you how much they stand by their product or care about us as consumers. NEVER NEVER NEVER BUY A SHARP TV!

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    Customer Service

    Reviewed May 11, 2014

    Bought a sharp 70 inch tv (3000$) March 18, 2013 with a 1 year warranty. It lasted 1 week after warranty was up! Called Sharp and they offered me a new one for 1000$ plus tech fees (200$) and wouldn't even give or even let me buy an extended warranty for the tv. That alone shows you how much they stand behind their products! I feel like they kicked me in the nuts when I was down! Never buy Sharp again. I hear lots of good stuff about Samsung though. :)

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    Reviewed May 7, 2014

    Turned on my TV last week to find a vertical green line roughly eight inches from the left side of the TV. Sharp Aquos Advantage said, "Too bad, warranty is over but you could drive 55 miles to our nearest authorized repair shop with the TV and get an estimate which we might consider." Gee, carting a 120-lb. unit sounds like fun, especially with no guarantees of any consideration. Last Sharp TV I'll consider or recommend to anyone. Over 1,000.00 a year to watch TV. WOW!!!!

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    Customer ServicePrice

    Reviewed April 28, 2014

    I purchased a new Sharp Aquos and it broke after 6 months. Big green line down the middle of the picture making it unbearable to watch. I called Sharp since I was under the 12-month man. warranty and was told it would cost $125 additional to fix it, and would be replaced with a refurbished model with only a 90-day warranty. After several calls spanning over 4 weeks, the issue is still unresolved and even though I had requested to speak to someone with authority over the decision, I was never given that opportunity. As far as I am concerned Sharp is a bunch of crooks that produce a faulty product and refuse to stand by it. I will never purchase another Sharp product in my lifetime and hope to pass this down to future generations.

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    Reviewed April 23, 2014

    Bought 50in Aquos. It had a software problem. It was replaced with the same model with the same problems. Was then given a 60in. I then contacted sharp and asked if a problem existed with the software on this model. They said yes but it can be sorted? That makes the tvs not fit for purpose. Who do I tell about this?

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    Customer ServicePrice

    Reviewed April 23, 2014

    We got the TV in Dec 2012. Watching TV, everything was fine. 60 inch, total 1,900 dollars.. Screen went black. Called cable. He said it was the TV. Called TV repair man, said the LED lights were shot, not worth fixing the TV. So for that many months, all that money, we are out of a TV. I think a thousand a year for a TV is a big price to pay. Called them, they said, "I'd have to get the repair man to explain, and maybe they would help." That's a joke. Another 80.00 for repair man to come back, or we at 70 plus years old could take it to their shop, in what I ask :( .... I am sick.

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    Reviewed April 19, 2014

    I purchased the 70" Sharp Aquas 3D LED/LCD TV Apr 13. By Aug 13 it had to be replaced due to the sound malfunctioning. Now, Apr 14, my TV has broke AGAIN. This new one has rolling lines going across the screen. Sharp will not replace my TV with a new one nor will they return my money.

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    Reviewed April 9, 2014

    Stored the TV for three months and Never started again... There is no warranty from Sharp as to fix it at no charge after paying $791.00 for only three months of usage. I will not recommend to no one.

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    PriceReliability

    Reviewed Feb. 4, 2014

    Purchased Sharp Aquos 80" 844 series LED HDTV set for $4,200 in October 2012. Within a year a vertical red laser line appeared on the right side of the screen. Within 2 days, the width of the line increased. I had a local (savvy) TV service repair tech come to my home to troubleshoot. New boards were ordered, replaced and the problem persisted. It was determined that the panel was defective and the replacement parts/service cost would be outrageous. Sharp Corporation offers a tech with flippant lip service, turn the set on and off, press this button, tell me if you still see the line? I've turned the set on and off up-teen times and the line is here to stay. I am now seeing RED! They attempt to push consumers off until their warranty runs out. I took an extended warranty with a very reputable In Home Service Contract company and they are making good on this worthless beast that Sharp does not stand behind. The last thing I want is a refurbished TV from Sharp. Garbage in garbage out. I WILL NEVER PURCHASE ANOTHER SHARP PRODUCT!

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    Customer Service

    Reviewed Jan. 21, 2014

    I bought my lc-80le657u TV in November 18 of 2013. The problem that I reported with the TV was a lot of cross talk on the 3D part (where the 3D test has colored balls and on every single 3D movie I have tested). After having two unknowledgeable techs come out to check the TV they said it was normal (UUMMM! Normal, not when I checked all the other TVs on display it wasn't normal). Is it that Sharp has no clue about their product or is it that they won't admit to having a problem with the set (I tried new HDMI cables, 4 different 3D Blu-ray players, a factory init, all of my collection of 3D Blu-ray discs, the tech guy replaced two boards in the back of the TV and tried adjusting the depth but nothing has worked).

    I wonder if anyone ever spent $6000 on a TV and it had this issue. How many times did they have to call Sharp or e-mail them only to have them tell you that you have to call customer service, again and again and again (nobody in Sharp has a clue about this technology. Either that or they are playing stupid just to get rid of a known problem with their TVs. It's just too bad I got suckered into buying this TV and finding out that they won't or don't want to stand by it (I've bought many Sharp products over the years but will never buy a Sharp product again). Never, not with this kind of service. They keep trying to play ping pong with a customer that has paid a lot of money for a TV and has received no real answer to the problem. My advice would be don't buy anything from Sharp unless you like a lot of BS with your warranty.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2014

    I purchased a 70" model LC70LE640U in August 2012. I declined a warranty at the place of business but later purchased a contract through Sharp for one year. In Dec of 2013, I discovered a small black shade semi-circle at the bottom right of the screen. I made contact with the repair service call, and was given a claim number. I was advised by email to send them photos and the technicians would determine the problem. After sending them pictures it was determined that the panel was bad, and Sharp was not going to repair it. I would get a phone call with the solution.

    After 5-7 days w/o a call and after 4 other calls to the warranty service I was finally told the Sharp offer was a refurbished same model with a 30 day warranty, or a buyout for $1,000.00. I was also told that I would have to dispose my old TV and have to buy another extended warranty for the refurbished TV. I believe that I got screwed and that Sharp treats people as numbers. Take it or leave it attitude with customers and their ridiculous warranty service that the customer buys. Total rip-off, I will never buy a Sharp product again.

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    Reviewed Jan. 17, 2014

    Purchased a new 60 inch LCD SMART TV from Electronic Express in Oct 2013 and on 1-7-2014, it developed a vertical blue line down the screen. Electronic Express will do nothing (I will remember that when I need other electronics) and dealing with Sharp is a take it or leave it “refurbished model”. Could have bought one of those at the salvage place for 1/2 price. This will be my last time dealing with either one of these companies. I wish I had done more research. I found countless complaints about Sharp after I started looking.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2014

    We shopped for a 70" TV for over a year. This was an important purchase for us and we wanted to get it right. On October 21, 2013, we purchased a LED Sharp 70" 240 HZ Smart 3D TV at H.H. Gregg. The salesman told us that Sharp was a quality product, and that the company had very good customer service. This particular unit was on sale for $300 off ($2679). The unit was installed on a wall mount. On November 23 colored lines developed down the center of the screen. On Nov 24 we called our H.H. Gregg salesman to alert him to the problem and he said to contact Sharp. Sharp told us to take photos of the unit and send them to them which we did the very next day. Sharp technicians never looked at the set, only the photos that we emailed and determined that it was a cracked screen and that it was our fault, even though it hung on the wall for 4 weeks. They offered to replace it with a refurbished set (a.k.a. Used) for $1560.

    We decided to get a second opinion and once again called our salesman at H.H.Gregg who recommended a very experienced repairman familiar with large screen Sharps to analyze the TV set. He inspected the set inside and out ($189) and said the chrome bezel around the LCD screen appears to be pinching/pushing too tight causing color bars down the middle and there was a crack and it was likely damaged in shipping or defectively assembled at the factory. In his opinion, the issue either happened at Sharp, or in the handling by H.H. Gregg. The Tech also discussed how the Sharps are designed compared to Vizio and Samsung. His opinion is that the inherent design is engineered to be much weaker and prone to cracking due to lack of internal supports for the large glass. Vizio and Samsung are designed differently with bar supports to protect the glass from flexing. He would definitely recommend the Vizio and Samsung over Sharp from a design and potential breakage perspective.

    We sent H.H. Gregg the photos and repairman's analysis. They were less than helpful and said there was nothing they could do about it and we should contact Sharp as it was the manufacturer's warranty. We contacted Sharp again and asked for someone a little higher up and again sent photos and the expert technicians analysis. Sharp came back with the same offer replace the set with a used one for $1560. Sharp and H.H. Gregg appear to not really care about a customer who laid out almost $3000 for a product that they refuse to stand behind. Each one says its the others issue. We declined Sharp's offer of a used set. We do not want another Sharp product in our house or having $4700 tied up in a TV that is prone to failure.

    Yesterday we went to Costco and bought a Vizio 70" 240 HZ 3D for $1949. Costco told us that if there is a problem within the first 60 days to just bring it back and they deal with the manufacturer. Costco doubled the manufacturer's 1 year warranty to 2 years and we purchased an extended warranty (for a total of 5 yrs) for $99. This Vizio is superior to the Sharp and more solidly built. We wish we had gone to Costco and not purchased a Sharp in the first place.

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    Customer ServicePriceStaffReliability

    Reviewed Jan. 1, 2014

    I purchased this television and is a few months out of warranty. Somewhere in November 2013 after we had it turned off in the evening, it won't turn back on the next day. It was completely dead with 2 short blinks light and 5 long ones flashing at the front of the TV. So, I contacted Sharp about it trying to get technical help. All Sharp representative told me was that the TV is out of warranty. All they can do for me is the TV required service and I should take it to the service shop they recommend or of my choice. I was shocked to hear that because this is a TV I bought of almost $4,000.00. Few days later, I took the TV to the shop and to cut the whole story short, they told me that the main board is bad and that it will cost me $700.00 to replace.

    I then asked the technician if there was anything we (my family) might have done wrong. He simply told me No that it is a failed board. I also asked if power surge could also be blame, although there was none that I was aware of that night and the TV is even power surge protected with APC surge protector model # P11VT3MP6 - same answer, he gave me....NO. Meanwhile, before this incident, Sharp has been shooting me email and letters for me to sign up for Aquos Advantage. I felt I do not need it for now. It could be they knew quite alright that their product is not reliable, that is the reason they are pushing for that package. I'm still trying to get them to do the right thing before I'll take it further. What bad products Sharp is marketing. They're building these huge TVs with huge tag price with no regard whatsoever.

    I also forgot to say that I bought one of their fax machine model # UX-B800SE a year back that does not work. This machine can't even scan one single paper without jam. Same thing with the multi-functions copier machine we have in the office, though that is none of my business. It's up to my boss for that. Please, if you are reading this, stay away from Sharp products and if there is an attorney that will go for a class action on this TV, I'm in for it. Shame on Sharp on how they are ripping people off of their hard earn money.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2013

    On Sept. 1, 2013, my 11 month old Sharp 48" Flatscreen stopped working. One half of the Screen was all neon colors and the other half was normal. I called Costco where I bought it and they referred me to the company AQUOS. From there, it has been a nightmare. They sent me a refurbished TV a month later that wouldn't even power on after guaranteeing me that the TV's were completely inspected before they leave the company. A month later, they sent me another refurbished TV and it was so warped that it wouldn't go on my wall.

    Now it is 2014 and after talking to the company twice a week and Costco talking to the company about once a week, and after the last deal was the PROMISE to send out a new TV in November for me to get by Thanksgiving, I have received NOTHING. NOR have I ever received a call back from ANYONE after the promise that they will. I have never, never dealt with such a horrible company. They lie. They won't even give a full warranty on a new product IF I ever get one. They put me on hold for a long time. You never talk to the same person twice. They CLEARLY have the worst customer service I have ever seen. A warning to all, Don't buy Sharp!!

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    Customer Service

    Reviewed Dec. 17, 2013

    I had been having problems with my Sharp TV for almost one year and for the same time I had contacted the customer service from Sharp. Customer service asked me to send them some pictures to show them the problems. I sent the pictures. It took them more than three weeks to answer to my email and to say that I should send them more pictures because the ones I sent were not enough to find out the problem. It gives me the impression that they are trying to delay the problem in order to get the expiration date of the warranty. I think Sharp has cheated me with the product and also the extended warranty?

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    Customer ServicePriceStaff

    Reviewed Dec. 6, 2013

    You have the WORST Customer Service. You don't give a crap about your customer satisfaction and your product is clearly **. I've waited almost 7 weeks for an estimate on my "Just over" 2 year old 60" Quattron 3D TV with VERY LOW hours and they tell me it's a main board and power module at at cost of $810. Then Sharp wants to make me an offer by exchanging my TV with a refurbished TV at a cost of $800. ARE YOU KIDDING ME? How is a refurbished TV going to be any better than what I have? And then to charge me an additional $800 is just unacceptable. Plus the REP I spoke to was just rude and arrogant. I will be exhaust every outlet possible to spread the word on your company and I suggest anyone else with a Sharp issue do the same. It really is disgusting that most of the comments addressed here are negative.

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    Customer Service

    Reviewed Dec. 4, 2013

    Sharp Aquos 70LE757u - I bought my original set in March 2013. After two weeks, a section of screen the width of about 4 inches appeared from the top of the set to the bottom. This was called "banding" as a wide band or swath was missing from the picture. Sometimes the band would be white, brown or black. And once the set warmed up the band would disappear. Sharp sent me a replacement set. After about a month, dark lines of "shadows" started to appear from the left side of the screen. From small to large, with the largest running from the top of the screen to the bottom. These shadows are best described as if you were trying to draw a picture of sound waves on paper.

    I have had three technicians review the problem, with two of them having the same results and they termed the problem as "LED Contamination". There is no fix for this and the set has to be replaced. One of the technicians was hired by Sharp to determine if my claim was valid. They also made it very clear to me that if the problem was bogus, that I would have to pay for the service call....I did not have to pay, but I still have not heard from Sharp on this issue. I have made repeated requests and now they are saying they have not gotten the report from the technician...

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    CoveragePriceStaff

    Reviewed Dec. 2, 2013

    We purchased a Sharp 70 inch LED set from Best Buy on 11-19-13. By 11-21 I saw a defect on the large screen with a blackened section in the lower right corner. I called Best Buy whose technician came out 3 days later and diagnosed it as needing a major screen repair which will total out the set. I was told the paperwork would be submitted 2-3 days later and I should be able to schedule a replacement. 5 days later I called Sharp as Best Buy stated they were waiting on authorization from Sharp. Sharp told me that the technician from Best Buy had to take pictures of the defect so their management committee would second guess the technician's diagnosis based on these pictures and render a final decision whenever they get around to it.

    I called the repair person from Best Buy and he has never heard of this policy with Sharp and he has worked on many of their TVs. I then got the store manager from Best Buy involved as well their corporate headquarters. This was a definite black mark on our Thanksgiving as the screen was horrible for the price paid. Today on 12-2 Sharp was still waiting on the pictures which I sent myself and they will get back to Best Buy maybe by next week. This with an RA number so I can get a replacement eventually.

    This type of micromanagement and second guessing is slapping the customer in the face and tells me they know they have problems with their sets. Now they cover it up with a huge bureaucratic runaround and the ultimate losers are the customers who have spent from $1,500.00 to $2,500.00. Our once in a lifetime expense has turned out to be a nightmare. I will be returning this and NEVER again will allow anything from Sharp into my home. Save yourself time and hassle and buy anything else EXCEPT for Sharp.

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    Customer Service

    Reviewed Nov. 26, 2013

    I bought a 42 inch LED Sharp TV in May, 2013 at BestBuy. In the beginning of October, 2013 it just stopped working. I contacted Sharp Tech support and they had me try to jump through the "test this" hoops. Since it wouldn't turn on at all I couldn't test anything. They said that they needed a copy of the receipt and since it was still under warranty, once they got that, they would send a box and I would have to pack it up and send it back to them as no one in my area repairs their TV's.

    I did check with Best Buy at this time but no one in our local Geek Squad had the ability to repair this. Got the receipt to Sharp and a few days later I got the box delivered. Well, got the TV all packed up and dropped off at FedEx. Sharp told me they had a five day turn around time on repairs. They received it on 11/11/2013.

    On 11/21/2013 I received a call saying it could not be repaired and they would provide me with a RA (return authorization) so I could return the TV to BestBuy. BestBuy will give me full credit, store credit, toward another TV. As of today, 11/26/2013, Sharp doesn't even show that the TV has been shipped back out to me. BestBuy has called me to confirm that they have the authorization from Sharp to accept the return, but without the TV I can't do anything.

    Sharp sucks, but come on BestBuy, you are just going to return the thing to Sharp anyway, so why make me bring it back in to you? I know it's not BestBuy's fault it stopped working, but work with me. I asked the manager of BestBuy if I came in and bought another TV today, would they give me a cash refund when I finally get the Sharp back instead of store credit, but he said he couldn't do that. He said that refunds of that amount are done via check and it takes 7-10 days before you get it. That was good to know. Use a credit card at BestBuy!!!

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    Customer ServiceStaff

    Reviewed Nov. 22, 2013

    I purchased a $1,900 70-inch Sharp 120gz non-3D TV roughly 5 months ago from Best Buy. I did not buy the Geek Squad warranty. I also paid $200 to have a professional mount this huge TV on my wall. About ten days ago, a blue line has shown up vertically on the TV, which distorts some of the color around the blue line. This is where it gets interesting and the sole reason I am writing this review. I'll give you the short version, I call Sharp and they tell me I have two options: accept a similar REFURB model to ship in 7-10 days or accept a Return Authorization from them to Best Buy. They said call Best Buy and see what kind of "deal" they will give you.

    I call Best Buy and they have no clue what I am talking about. I call back Sharp and we spend over an hour going through corporate Best Buy channels to speak with someone regarding this. Right when we get someone who can help us from Best Buy, my Sharp rep says, "Hey the refurb model we are going to give you is a huge upgrade, you won't get a better deal here". So we hang up essentially killing an hour of my time at work. He says the model he will be giving me is the 70-inch quattron 240gz 3D model which is roughly $800-$1200 more in value.

    I'm excited and think Sharp is a real stand up company. I accept their deal, go home, tell my wife, my friends at work... I'm excited. Next day the guy calls me, "Sorry, I made a mistake. We can't give you that model." Basically through a little complaining by me, he says, "You have no options or you can try to navigate the Best Buy RA," which is basically get your money back but you have to return the 70-inch TV yourself and work it out with whatever Best Buy has in stock. I accept Sharps deal. THE NEXT DAY, Best Buy calls me back again and says they don't have that one in stock and to go to Best Buy.

    I flip out! I explain to them what I have been dealing with and they need to take to a manager and at this point honor the original deal for the upgraded TV. A few hours later another rep calls me and says, the only deal is they will give me a new NEW TV of roughly the same model, no upgrade. At this point, I am like whatever I will take anything because I have to wait 7-10 business days for delivery, so we are looking at the next week in December. Sharp could have won me over for life! Now I will not only never buy their product again but I will write reviews like this. Sharp, if you're listening, take care of a customer who spends two thousand dollars on your products... Good luck if you're reading this.

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    Customer ServiceReliability

    Reviewed Nov. 21, 2013

    Bought a 70" 3D Sharp on Sept 9. 2013. A vertical line appeared some weeks ago. I spent 47 minutes on the phone with a "technician" today, who asked me to conduct a series of tests and reset procedures. I was also asked to read technical information off of a diagnostic screen, which was also time consuming. At the end of this process, I was informed that in a few days, I will receive an email, giving specific instructions regarding pictures I must take and submit to Sharp. These will be reviewed by parties unknown, who will make a determination as to what the next step will be. I can't imagine what sort of delays would be involved if I didn't have the technical knowledge and digital equipment required to comply with their demand for pics. It occurs to me that they are simply trying to save a service call charge, by a local repair shop, which would conclude that there is no repair possible, as the lcd is defective. I fully expect to get a new set shipped to me, but who the hell knows when this will happen. Needless to say, I have purchased my last Sharp Product.

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    Customer Service

    Reviewed Oct. 25, 2013

    We bought a 60 inch Aquos LCD television from Sears in September. Not even one month goes by and it has developed a green line from the top to the bottom just left of center. I called the Sears store we bought it from and they advised that due to an agreement, it has to be serviced by Sharp. I called Sharp and they were not open. It was not even 5 o'clock on a weekday. I called the next day and got someone that had a phone problem so that after he put me on hold and came back, I could not understand him. I had to call back. I spoke to a lady and she had me perform the usual script troubleshooting steps and reset the television back to factory specs. The line did not go away.

    She advised me that she had to send an email with all her findings to the manager and he would email me back in a couple of days. I got the email. They wanted pictures of the issue, the serial and model number and the receipt. I sent them the information and advised them that they are in violation of the Magnuson-Moss Act. They are not allowed to have a requirement like they do that asks for proof of the defect. I am still waiting to hear back from them about it. It has been a week. So don't spend 1400 USD on a television from Sharp. They are a joke when it comes to service.

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    Reviewed Oct. 25, 2013

    Crack on 80 inch Sharp Aquos TV - Sharp says my LCD panel is broken due to physically induced damage. I can't find any evidence of even a scratch on TV surface. They refused to honor the warranty and asks me to shell out $2500 for a refurbished unit. Did anyone have success in small claims court?

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    Reviewed Oct. 23, 2013

    In 9-2011 I bought a sharp Aquos Quattron from a major brand electronics store. A little less than a year goes by when I started having a problem switching to a different input. At first it would take a couple of seconds to switch as if the TV would want to turn off, but then it would eventually switch. A week or so I tried to switch the input again and it shut down completely, and it never turned on again. The light in the bottom middle of the TV blinked once slow then it would blink twice fast. It kept the same blink pattern until I unhooked it.

    I called the store where I bought it. Luckily I have a extended warranty because less than a year later around the same time... football season.... the same problem happened again. I have two years left with my warranty. I think this will continue to happen after my warranty is done. What am I going to do then? I recommend not to buy a sharp TV. It takes weeks to get my TV fixed... and Sharp will not replace it even if I tried to ask for one. I should have stuck with a Samsung brand. Does anybody else have this problem??? We should file a grievance with sharp... ;)

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 28, 2013

    After a very satisfying 6 weeks of watching my Sharp 60-in LED 240 htz smart t.v., one day a yellowish green vertical line appeared about 6 in. from the left side. Tried to do every adjustment possible to no avail. Called Best Buy in Canton, GA where I purchased it and they said they would send the Geek Squad to look at it, had me call a no. and was put on hold literally for 2 hrs before I gave up, walked around with my phone on speaker. Tried the installation line instead of repairs and someone answered right away. Repairs put me and him on hold for 45 mins. Finally got hooked up with a contracted repair service in South Carolina, gave him my info... Hasn't called me in a week. Called Best Buy again. Someone called me back and said they would get the Geek Squad for me and she hasn't called back... Ignore them and they will go away... At Best Buy, they agreed that a pixel line went bad and said it was under factory warranty....So what if you can't find them ...1600 bucks for a superior t.v. with a line across the picture... I will not give up Sharp!!!!!!!!!

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    Customer Service

    Reviewed Sept. 3, 2013

    I received a new update for my 5-month-old 70" TV and got hung at 67%. I spent a couple of hours on the phone and it came to nothing. Now don't have the "smart central" so I can't access the Netflix. They wanted me to drive 210 Kilometers and take it to a service center. I'm over 60 and without any means to transport the TV. Now the warranty is gone and they want me to get a hold of my extended warranty. To me it's committing fraud but they refuse to come and pick-up my unit and fix it. People, be careful with Sharp. They don't fix what they sell.

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    Reviewed Aug. 7, 2013

    Sharp 42" 3 or 4 years old, it takes me several attempts to turn on. This is so frustrating. I put old faithful in the basement and am stuck with this in the main living area.

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    Reviewed July 15, 2013

    I purchased this Sept. 4, 2012. Last night TV went black with power button flashing twice long then twice short. The power board has failed and it's only been 10 months. I've now read that this is a common occurrence with these Sharp TVs. Shouldn't there be a recall because of this defect??? After we get this thing serviced, if we continue to have problems, we will get a different brand TV - and I will tell everyone on Facebook to not bother with Sharp brand products.

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    Staff

    Reviewed July 8, 2013

    We purchased a brand new 60" Sharp TV that never worked. After talked to Sharp many times and having a repair person come to our house 3 times the ONLY thing Sharp would do is give us a refurbished TV with no warranty. They state that their refurbished TVs are just like brand new TVs but they don't stand behind it and give you a new TV warranty. PLEASE NEVER BUY A SHARP TV!!!!!

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    Customer ServiceReliability

    Reviewed June 23, 2013

    Sharp TV Liquid Crystal LC-42SB48UT-A - On 12/15/10 I purchased the TV for a total of $859.99. During the weekdays, the TV is not on and only on weekends about 8 hours a day. On 6/19/13 it was on. All of a sudden, a large crack and then it went dead. I called customer service and they tried to troubleshoot, but it would not come on. They told me to take it in for repairs to PRO TV AND AUDIO SERVICE in Elkins, WV. Why should I have to pay for repairs when the TV was hardly used and is only 2 1/2 years old? Does not Sharp live up to the products? I filed a complaint with the BBB and nothing.

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    Staff

    Reviewed June 16, 2013

    I bought my Sharp 50" Aquos today. The power light is on, but the TV does not get picture or sound. I called the help line. They asked for all my particulars, plus model and serial number. They congratulated me then asked what the problem was. After explaining, the person there stated he could not help me because I live in Canada. This being a Saturday, I would have to wait until Monday to speak to someone because the Canadian technicians don’t work weekends. They have a solution, but can’t tell me because I am Canadian? We will see what happens on Monday, but from all the other posts, I think I just may return it!!!

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    PricePunctuality & Speed

    Reviewed June 1, 2013

    We purchased our 60-inch Sharp 3D TV mid-Dec. 2012. It was great for a few weeks. It then started to lose sound and then picture. It would be out for a few minutes and then come back. It started off & on & got progressively more frequent to where it was unwatchable. The input for Blu-ray still worked for a while. We called for service. The tuner/input motherboard was replaced - no TV for about 2 weeks. We were good until last night. On 5/31, TV blacked out again and then came back. Now, on 6/1/13, all we get is the input menu. There is no picture, no sound & none of the inputs work at all. I really expected better quality from Sharp esp. on such a high cost item!! So here we are again with no TV & the NBA playoffs are on!! BOO HOO, I say replacement time!!!!

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    Customer Service

    Reviewed May 15, 2013

    I bought a Sharp 42" Aquos TV less than a year ago. From day one, it would freeze up or break up and be static where you cannot understand what was being said or seen. We were not sure if it was the Netflix or for sure what was happening. We took it back to the BX on base where we purchased it, and they said we could not return it or exchange it because it was past 30 days. So from there, we started with the horrible Sharp customer service. I have talked to them about 30 to 40 times and they tell you nothing. Finally, about 6 months later, they sent out a tech and he replaced the motherboard. Well, the problem got a little better, but not fixed. I called again and they said, "The manager will call you." That never happened. They have told me numerous times that someone or a manager will call and they never do!

    Today, they told me they were sorry but they have done everything they can do. I asked them for a refund, exchange or send the tech back out. The answer was no. So I asked if their sorry is supposed to be enough for a $700 TV and the $100 extended warranty. They replied, "Yes, there is nothing more we can do." When I talked to them, they would have me do all these tests. I would do them and they never worked. But they still did nothing. Also, the triangle/arrow on the front of the TV under the Sharp name, it has never lit up. It is supposed to come on and be red. Do not buy a Sharp! The product sucks and so does Sharp customer service.

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    Reviewed May 3, 2013

    My 70-inch TV broke. I called and spoke with five techs. I sent a picture but they refused to fix it. They said the screen is cracked but it's not. They want to sell me a new one for $2,400. I am going to have a tech look at it and then sue them.

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    Customer ServicePrice

    Reviewed April 18, 2013

    We bought a Sharp 70 Aqous TV last June. Within months, there was an issue with the lighting on it. We returned it to the store thinking it was just that TV and got another. Once we got the 2nd TV home, within months, we had the same issue. So, clearly now it's a brand issue. Unfortunately for us, we were outside the 90-day store return window so we had to deal with Sharp directly and the problems began. It took them almost two weeks from our initial call to get back to us about the issue. When they finally did, they offered us a refurbished TV, which I didn't understand. After all, we bought a brand new TV, but my husband accepted - big mistake!

    They had the TV delivered, didn't turn it on, just put it on the wall and left. Only later that day would we discover the TV is busted. It does not work at all! I called Sharp the same day and complained; it took another week to get a response from them. The response was/is infuriating! Basically, they are telling us that because my husband signed for the delivery, they can't take the TV back. Mind you, it is still under the 1-yr warranty. The best they can do is offer us another refurbished TV for $1500 or a new one for $2100! What?! I just paid that 10 months ago for the TV I had that worked but had a flaw. They gave me one that doesn't work and act as though they are doing me a favor by offering me discounted prices on the same TV. I will never buy another Sharp product and will advise anyone I know to do the same.

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    Customer ServiceCoverageStaffReliability

    Reviewed Feb. 18, 2013

    I purchased a Sharp LED flat screen TV not even a year ago. It was in March of 2012. Within a few days, the remote stopped working completely. No light came on even with brand new batteries. Because we were still within our 30-day buyer's remorse period, we went back to Best Buy and they ordered us a replacement remote through Amazon.com. After we received that one, it worked fine for a few months and then the same issue happened again. This time I contacted Sharp customer support, where I explained the problem. After doing some troubleshooting with the rep, they decided to send me another remote. I received it. Again, it worked fine for a few months and then, believe it or not, the same exact issue happened once more. By now I am severely annoyed by this whole situation. Now is when the real fun starts.

    I contacted Sharp support again in mid-January and was told they will send another remote out. Sorry for the inconvenience, blah blah blah. I was assured the remote will be arriving at my house 5-7 business days later. February 5th and I still have not received it. Agitated, I called Sharp again and talked to Michael, who has a hard time finding any info about my recent call and that there is no remote being sent out. What?! Requesting a supervisor, I was transferred to Bryson, who was very understanding and actually trying to get to the bottom of the problem and not just covering it up by sending me a different remote. After going through several troubleshooting steps once again, he decided to go ahead and send me one more remote, saying if that does not work, he will send me a remote for a newer TV model that should also work on mine.

    Okay fine. But here's the catch. Today is 2/18/13, no remote has shown up in the mail as of yet, so I called them again to check the status of my claim. The person answering the phone and checking my claim actually has the nerve to tell me that more troubleshooting needs to be done and no remote was sent out. Hello? And why did nobody contact me to let me know this is going on? I was still under the impression a remote was being mailed to me! I was being transferred to another supervisor, Angel, who said they were waiting for a servicer to get back to them about coming to my house to check the devices. Needless to say, I became a little unglued and believe me, I will never ever buy another Sharp product again - not only because their stuff is crap, but mainly because when you contact their customer support, you get lied to and issues stay unsolved.

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    Customer Service

    Reviewed Jan. 4, 2013

    I purchased a 70-inch Aquos liquid crystal television (LC-60c7450U) with WiFi and the works I could cry. This TV started giving us problem after six months and it has been a headache since. I have had it for only seven months. I will never buy another Sharp for as long as I live. Please don't purchase a Sharp. They will keep you on hold forever. I have wasted 7 hours of my life on this problem and it is still not resolved.

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    Reviewed Dec. 30, 2012

    I paid $3500 for a 64" Sharp TV from Costco on recommendation of their salesperson. The TV is used about once a month for movies and occasionally more frequently if I am exercising at home. We are told by Sharp the motherboard must be replaced. There is no way this TV should be broken. We purchased two smaller Samsung TVs at the same time and they are used every day. Sharp should replace the TV or fix to our satisfaction. I will be filing a complaint with the Consumer Protection/Better Business Bureau and contact my legislators. Anyone who knows of a lawsuit against this company, I would like to check it out.

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    Customer Service

    Reviewed Nov. 23, 2012

    Aquos TV LC-46D64U screen delamination - After 4 years, bubbles started to appear going across the screen. This is a well-known problem that makes the TV unviewable. Sharp's customer service offers no assistance other than to have it "evaluated" by a repair center that is over 60 miles from my residence. There are many "evaluations" on the internet of this problem.

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    Reviewed Nov. 6, 2012

    I purchased a Sharp AQUOS LC-46SE94U with a 3-year warranty on 8/6/2010. The TV is not working; it will not power up and I need to get it fixed. 6th Avenue is no longer in business. What can I do?

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    CoveragePrice

    Reviewed Sept. 25, 2012

    I purchased 2LC-70LE732U 70" LCD TV from Best Buy on 5/11/2011, no use from Jan. 1 to May 31. Red line down the right side of picture appeared approximately 9/1/2012. I called Geek Squad. They came today, 9/25/2012, said it was a bad board. Repair cost $6,202.79, about twice the cost of the original TV. I called Sharp Tech Support. They said, "We don't do that anymore (cover over warranty period)." This is particularly irritating because of intimation that they once did but it became overly costly. I strongly urge no further purchases of Sharp products.

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    Price

    Reviewed Sept. 14, 2012

    We have had our 63-inch Sharp TV, and it went out about 3 weeks ago. I had it in the shop and was told it would need a board and would cost $685.00 plus tax. They called today and said it needed another board and it would cost $386.00 with the total being $1,028.60. I told them to just bring it back. We are very disappointed that it didn't last longer than that. We have borrowed a TV from a friend, thinking it would only be a few days. We didn't buy the extended warranty. My husband thinks if it doesn't last longer than a year, it isn't worth much. He farmed all his life with no retirement, only Social Security. He is 79 and I am 77. We feel like we should have some help with repairing this one or buying a new one. Would appreciate your help on this. I am responsible; I hope you are. Thanks.

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    Price

    Reviewed Sept. 10, 2012

    Sharp Aquos 42" LED has vertical lines. Customer support is a joke - a bra is more supportive. TV was about $650, less than 2 years ago. It has vertical lines in the screen. It will cost about $300 to fix. Do not buy this brand. I should have bought a cheap model, no name brand. If anyone does want to start a class action, count me in!

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    Customer ServiceStaff

    Reviewed Sept. 7, 2012

    We bought our TV, which is LC-60LE640U, in January 2011 and in October 2011, the TV went to a black screen but with sound. Sharp replaced the main board on October 12, 2011. Now the TV did the same thing on August 19, 2012, which was a Sunday. We called Sharp but they were closed already, so we called on that following Monday the 20th. The guy we spoke to said we would hear from them 1-2 business days. They sent my dad an email on the 21st, so next day, saying we need to send the original receipt. Well my dad, my mom, and I looked for the receipt for days. I called Sharp on the 27th of August this year and talked to a guy.

    I asked him, "Why do we need to send the original receipt when you already came in October to replace the main board, because we could not find the receipt?" At this point, he said that they needed it so they could review our case and needed it for an exchange of TVs. My dad finally found the receipt. I faxed the receipt to Sharp on August 31st and they said, "You will hear from us 1-2 business days." No phone call on Monday and Tuesday. I finally called on Wednesday, September 5 and a lady put me on hold for 30 minutes to tell me the department's phones I needed to speak to (the Aquos adv. dispatch dept.) are not working and to try to call back the next day. I called yesterday, Thursday, September 6, 2012 and spoke to a lady. She said, "We will put your file in for review now." She said she would call back later that day or the next day.

    She called later that night and said this is what Sharp can do, "You can buy a refurbished, same TV for $353.50 or buy a brand new TV for $810.00." I went on to ask, "So why did a guy I spoke to on August 27 tell me you would do an exchange and all you needed was the receipt?" She said, "Sorry, he did not clarify and tell you the prorate exchange." So for the miscommunication, at this point, we are furious because if you want to be technical, the TV's main board that they replaced in October 2011 is not even a year old. If anyone can contact me if they had the same problem because they are not taking any responsibility on anything, please contact me! My dad would like to speak to you.

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    Customer ServicePriceStaff

    Reviewed Sept. 5, 2012

    I heard a popping sound and all of a sudden my TV didn't have any sound. My speaker was blown, so I called Sharp Aquos Advantage. The first person I spoke to told me that they didn't know what the issue was but transferred me to the technical support. After being on the phone with them for about 30 minutes, they finally recommended that I go into the INIT menu and perform a reset to Virgin. I did, but nothing changed. They said they would forward the issue up to the IT department and I would hear back from someone within 2 business days. I turned my TV off and went to bed. The next morning my television was projecting in mirror image. I was still dealing with the speaker issue and didn't think much of the mirror image because I thought it was just the settings that had been reset and it would be a quick fix (side note: I have learned through more than 20 phone conversations, multiple promises of a call back, and absolutely zero communication or responsibility on the part of Sharp that nothing is a quick fix.).

    What a very long and frustrating story short. I went out and bought a surround sound system to fix the speaker issue but the TV was still projecting in mirror image. The people I spoke to at Sharp promised me that they would take responsibility for the cost of the part that would be required to fix the television if I paid for the labor. Okay, deal. After hearing nothing for 2 weeks, I called back and Sharp had told me that since the part would cost too much money, they were not willing to have my TV fixed and I was "out of luck."

    Okay, so let me get this straight. I called about a speaker issue and your "experts" caused my TV to essentially break (watching a baseball game and seeing the player run down the first base line instead of the first base line or not being able to read the subtitles because they are completely backwards) and you tell me, "Oops, sorry about that." Then you proceed to say you are going to make reparations (even though I am responsible for the labor fees). But as soon as you realize that it'll cost you more money than you originally thought, you break your promise! Customer satisfaction 101: do not make promises to a customer and then tell them several weeks later that you are unable to fulfill your promises because of it costing a few extra dollars.

    The supervisor I spoke to on Friday was technologically inept, but promised to look over my file and get back to me on Tuesday. After 2 months of being through the "Aquos Advantage" system, I had enough and basically yelled at him to be sure to give me an answer by Tuesday. It's not mid afternoon Wednesday and after waiting on hold for 22 minutes for the department that is supposed to be there to help, I hung up.

    Sharp Aquos is a freaking joke. Absolutely no, zero, nada, responsibility is accepted by anyone I have spoken to at this point. I have talked to a different person every time and every single time they tell me they will forward it up to the next level and I will be hearing back within one to two business days. After 20-plus phone calls made on my end, I still have yet to have a single person call from Sharp. I am past the point of frustration and the icing on the cake is one time they "offered" to allow me to swap TVs for only a $540 pro-rated charge. Seriously? You're going to break my TV, offer me absolutely no support, ignore my phone calls, dodge any responsibility, lie to me about fixing my television and then proceed to say, "Well, how about this? We can offer you another TV - pretty much an equal swap for $540. Great deal, huh?"

    Sharp Aquos Advantage has gone beyond the point of being incapable of handling a situation that has a simple remedy. I was more than willing to pay for the labor fees and they promised to pay for the parts. It was their fault my TV that is broke, but I was willing to settle as long as my TV got fixed. As soon as the bill came in, they absolutely lied and failed to hold up any obligation on their end of the deal.

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    Reviewed June 6, 2012

    I bought an 80" top of the line Sharp Aquos TV (MSRP $5959.00). The day it arrived, the shippers opened the box and connected to the electricity and showed that the screen was okay. Next day, we had three guys take the TV out of the box and mounted on the stand. When I turned the TV, the LCD screen had a crack in it. At no point in time there was any impact or force to the screen. The Sharp technicians (looking at the pictures) concluded that the LCD was broken (no surprise here). They stated that the only way an LCD can break is when a force or impact is applied to the screen, this is simply not true. At no point in time there was any impact or force to the screen.

    I suspect that the 80" TV, being the largest, needs a stronger body and glass to protect the LCD. The TV is sitting in my house with no evidence of any external force or impact. Sharp refuses to replace TV. They made an offer for 20% discount on MSRP for any Sharp TV. This is laughable since who would want to buy another Sharp after this horrible experience? And you can buy TV's below 80% of MSRP in so many places. I am horrified. Having seen how we delicately handled the TV, and in spite of that, the LCD cracked. I suspect that I am not the only one in this boat and would urge anyone else with similar experience to contact me at **. If we get enough victims, we may even file a class action lawsuit. If there is an attorney who specializes in such lawsuit, please send me your contact information. Thank you. Please spread this message.

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    Customer ServicePriceStaff

    Reviewed April 23, 2012

    During March 2009, we bought a Sharp 37 inch LCD (Model # LC37D44U). The screen went dead one day about 2 1/2 years after we bought it. It was out of warranty. I called Sharp to see if they could take a guess at what had gone wrong and what would it cost to fix if their guess was accurate - no guesses at Sharp. The local TV dealer recommended a local repair shop as they had a good reputation and fair rates. It took less than a day for the repair person to call us. Something about two boards that control the picture, etc. had failed and bad soldering in one.

    The TV was worthless since the cost of parts and repair would come very close to the original purchase price. We bought a Sanyo. No more Sharp products, especially after reading about the treatment the other people described in their postings. Sorry state of affairs since Sharp had, we thought, an excellent reputation. Not now.

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    Reviewed March 22, 2012

    I ordered a Sharp 42" LC42SB45UT 1080p LCD HDTV on February 2, 2010. About one and a half years after purchase, a thin black vertical line 4.5 inches from the left side and a thin black horizontal line 9 and 1/4 inches from the top of the set and a dark crescent swash (looks like a crescent moon) centered 33.5 inches horizontal and 10 to 17 inches vertical appeared. It has gotten gradually worse and now is like a gray black fog appearing on most of the screen that is very noticeable especially when viewing sports events such as soccer. I contacted Sharp support but there was no help since it was out of warranty.

    I am very disappointed. I still have an old Sharp (pre-digital age) color TV that still works great. I contacted my credit card company but the extended warranty was for an additional year. Unfortunately, I was a week too late reporting the problem. I then contacted the nearest authorized Sharp repair center. The technician said the unit had a bad panel. He indicated some Sharp and Samsung TVs had this known problem. I do not think that a good name brand like Sharp should have a severe visual impairment just after the warranty runs out. I am afraid that I am out of over $500 for a TV or have to watch the foggy TV.

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    Customer ServiceStaff

    Reviewed March 16, 2012

    I bought a Sharp Aquos 60" TV from Costco. I bought the extended warranty. On the 91st day, TV died. I took it to 4 to 5 call transfers to get someone to respond with every agent asking the same question and transferring to another. Finally, someone put in a service call for the TV. A week later, the tech shows up with no tools. He plugs the TV in the outlet, nothing. He said power is not enough. We said it was plugged here for over 3 months with no issue, besides, the cable box and DVD player are plugged and working. Tech said, "Oh yeah, you are right". He never opened the TV. He said, "I might be back in while, I have to ask a manager about a part," and left us standing there.

    We paid a lot of money for this thing. We had a warranty. It took 4 to 5 people to get a service order in. It took a week for the tech to show up. Tech shows up with no tools, just plugs the TV in the wall and leaves. So this is our first step in what will be a series of letters of complaints. Unit was purchased on December 11, 2011. TV broke down on March 11, 2012. Now, it’s March 16, 2012 and we are waiting...

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    Customer Service

    Reviewed Feb. 19, 2012

    I purchased a Sharp TV with slim screen on January 7. The volume at maximum is totally unsatisfactory. I cannot hear, when I am seated directly in front of the TV, less than 6 feet away. Sharp says slim screen TV means small speakers. All my friends own slim screen TV sets, various name brands, and all of them are able to adjust volume to a level that can be heard from various rooms. Do not buy any Sharp product. The name no longer means a reputable company, that stands behind the poor products they are making, and they have no customer service!

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    Reviewed Feb. 15, 2012

    I turned the TV on, and it has sound, but no picture. I have owned three Sharp TVs. Two have just quit working, without any warning.

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    Customer Service

    Reviewed Feb. 12, 2012

    Sitting less than 6 feet in front of new Sharp TV, the sound on maximum volume but I can hardly hear it and I do not have a hearing problem. The Sharp phone answered said new thin TV screens can only fit very small speakers so sound is unacceptable. I was told to go buy a sound bar, another $250 to make a damn Sharp TV work properly. Never ever buy a Sharp product. They are not interested in satisfied customers. Bummer!

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    Customer Service

    Reviewed Jan. 6, 2012

    We purchased a 52" Sharp Aquos model # LC-52D642 just under three years ago. On Christmas eve, I turned on the TV. The screen flashed a few times then the set turned off leaving a flashing green power light. I was unable to reach Sharp until the following Monday. When I was basically told "Too bad, it's no longer under warranty," I then sent an email to the company expressing my unhappiness over the situation.

    To my surprise, I received an email right back stating the following: "We apologize for this frustrating experience. We would like to dispatch a technician to repair the television at no cost to you. The authorization has been sent over to the repair center. The technician will contact you within 24 hours to confirm the appointment. I have included the service centers information for your records."

    Wow! I was thrilled! The technician came over a few days later to repair the TV. It was decided that the TV needed the panel replaced. But Sharp decided that they would not do it and now I'm right back where I started. First of all, from what I've researched, it seems this is an all too common problem with these televisions. I'm sure the person who promised my TV would be repaired was aware that this could be the issue. It seems unfair to me that they can say they'll fix it but then change their minds. All I want is for them to keep their word!

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    Reviewed Dec. 6, 2011

    I purchase Sharp 21ak 91 before 7 year but some month above my TV issue start. Problem: TV Tube issue and it won’t start. Issue: Your Sharp TV Eng came & takes my TV & he say that some issue in circuit & board. This problem I can face still 4 months but no one can solved this one issue so do the need full. And one Eng came & he also take it 1500rs & now that one Person mob num is switch off so sir please do the need full & contact my mobile number.

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    Customer ServiceCoverage

    Reviewed Nov. 6, 2011

    The color on the TV has dimmed so low it is hard to see the screen. I called sharp and they had me troubleshoot this myself. I have kidney failure and this was a gift from my parents since I can't go out often, this is my only pleasure I have. Here I am playing TV repairman, and did what they said. (which did not help) This TV is not even a year old. The warranty covers for 1 yr. They are willing to put in a case for me, but also want 36 pictures of the TV screen. OK, I don't have a camera. I'm supposed to buy a camera now? They are not willing to honor their warranty, shame on Sharp!

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    Customer ServiceStaff

    Reviewed Sept. 16, 2011

    Our Sharp TV Model #LC-60LE831U kept telling us to update and every time we try to run the update, it fails to do so. When we called the help line at Sharp, they tell us our TV is already updated and the problem is on their end and fixing it won't be completed for 3 days. That's too long for us because we don't have cable and cannot watch Netflix which we still have to pay for. This is not acceptable. Sharp needs to get their poop together. Best Buy Was very friendly and helpful.

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    Reviewed July 28, 2011

    I just bought a Sharp Aquos model # lc-46le820un, last October of 2010. Two months after, a fog patch appeared between the protective glass and the screen.

    Sharp sent AMT TECH. to see the problem and agreed to replace the TV.

    When I asked Vlad of AMT TECH. why this happened, he told me it is due to the fact we smoke. I did not know this TV was for non smokers.

    Anyways, they replaced my NEW TV with a refurbished one. Two months later same fog patch appeared on a different area. They agreed to change again. This time Vlad showed up with my 46" TV in the trunk of his Civic wrapped in a blanket. He gave me a sob story that his truck broke down so he had to bring it in his Civic. Since I was desperate for my TV, I agreed to his sad story.

    Now that I asked Maria ** that I want a new TV, she told me too bad I signed for it. Even Jack ,the boss, told me that Sharp is not obliged to replace my TV with a new one.

    If I knew that I would have bought a refurbished one from the start at a lot less than 2000$, I paid for new one. I am waiting anytime soon for THE FOG to appear again. I believe that CENTRE HI FI in LAVAL sold me a refurbished model for a new one.

    I hope someone at Sharp sees this and sends me my NEW replacement TV. I thought this was supposed to be a pleasant experience.

    Advice to all consumers: DON'T TRUST ANYBODY; ONCE THEY GET YOUR MONEY, THEY TREAT YOU CRAPPY.

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    Reviewed July 22, 2011

    There are no drivers for Microsoft W-7 64-bit. Do not buy Sharp, it sucks.

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    Reviewed May 24, 2011

    I have had a Sharp Aquos LC-32A33M with the serial number 805736440 since 26/9/2008. After nearly one year, it has started to make a blink twice a day. From then onward it had exceeded the intervals of the blink until its picture became blank. After that, we took it to the Sharp dealer in Jordan to solve this problem. Within a few days, they called us and they said we have fixed the problem by changing 5 back-lights and cost us 40 JD's but the blink was still on occasionally. This kept on for a period of one month until it went blank again with sound but without picture.

    So we took it again to the dealer and they fixed it again with another bill of 20 JD's saying that this time its okay. Then the blank started again all over after one week. We took it back to the dealer for the third time and they fixed it again for free but it worked only for another week with the same old problem. Finally we have decided to use our small bedroom old TV instead of the Sharp LCD.

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    Reviewed Dec. 26, 2010

    I bought the Sharp LC-32sb24u TV In April, 2009. Out of nowhere, the power light started blinking, and the TV shut off by itself. I contacted Sharp, and they tried to guide me through resetting the TV, but it wouldn't stay on long enough, to complete the process. Thankfully I purchased an extended warranty through Best Buy, but I honestly do not recommend this TV to anyone. A friend has the same TV, and the same problems, and he is out of luck, and his TV is newer than mine. A real waste of money that should be investigated further, because this is truly a shoddy product. Best Buy tells me that I am covered, but if the TV has to be replaced, I would rather it be with anything except a Sharp. I am afraid that I am out of over $500.00 for a TV, that barely lasted past the company warranty.

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    Reviewed Aug. 29, 2010

    Recent purchase. The suggestions by Sharp technical support is to contact local repair center. The costs for the service call in-house is steep and does not include labor or parts which I have been told are in the $200 - $500 range. A bit unfair if the product marketed is known to have a defective design/part(s).

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    Reviewed Aug. 10, 2010

    A little over a year after purchasing the TV, it stopped working. It simply stopped turning on. It is a power supply issue apparently common with Sharp TVs. I contacted the company and they blew me off, telling me to contact a local repair shop and pay for the cost of repair out of my own pocket. I purchased the TV from BrandsMart USA. I went in to purchase a Sony to replace the Sony that I have owned for close to 10 years and which was still working fine. The salesman convinced me to buy a Sharp instead. What a mistake. The value of the TV is about $1000. If there is a class action against Sharp, please advise. I will willingly join.

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    Reviewed July 29, 2010

    I bought a Sharp LC32SB24U TV in Walmart the past October. Four months later, we had a power surge at home and following, the TV started acting up (shutting off automatically and leaving a green light blinking without no picture or sound at all). I called the Sharp company because the TV was under a manufacturer warranty. They sent a technician twice without any luck of getting it fixed. I still have the TV and did not hear from anybody. I lost a $700 TV and without any help from anybody. I basically had the same problem as the above poster. I would appreciate an email back at least to explain "yes sir, your ** out of luck". I'll feel a little bit better, you know. But if you think this could happen to 1 or 2 people, you can at least replace the TV, which I am not expecting at all or an email would be nice. If it was your TV, how would you feel? What would you do?

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    Reviewed July 28, 2010

    I bought a Sharp lc-32sb24u TV in Wal-Mart the past October, four months later we had a power surge at home and a following the TV started acting up; shutting off automatically and leaving a green light blinking without no picture or sound at all. I called the Sharp Company, because the TV was under a manufacturer warranty and they sent a technician twice without any luck of get fix it. I still have the TV and did not hear from anybody. I lost $700 TV and without any help from anybody.

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    Reviewed May 20, 2010

    My TV quit working about 1 month after the warranty was done. I took it in for repair, and the cost would be $800 to fix it. I paid $1300 for it when I purchased it. I thought this product would last at least a couple of years. I am very disenchanted with Sharp TVs, and I would not recommend anyone to purchase one. I think they are junk and a typical Canadian rip-off, by our greedy merchants here in Canada.

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    Reviewed April 20, 2010

    I purchased a Sharp TV from Walmart on 08/28/2008, that sold me an extended warranty plan through Lifetime Service Center. I mailed the TV in for a bad speaker and received it back with a broken LCD screen and that they would not honor the warranty. My wife called a few days earlier and they said they had just received it and then 2 days later, we get the not and TV with the bad news.

    We contacted Trevor, the manager, and he said they won't fix it. I told them that we sent in the box they provided and that it wasn't broken when we sent it. He didn't care. I believe that they are acting in bad faith to the customer. I sent my attorney and Walmart a letter to see what they have on this company. Hopefully, they will take action. No TV and out $900+. Great warranty.

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    Reviewed Jan. 9, 2010

    Model DT-100 bulb out after only reaching 65% cost is over $300 for a new one only had a year or so.

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    Reviewed Nov. 4, 2009

    We purchased a LC-46D64U (serial number: 71Q854057) in Nov. 2007. In Feb. 2009, we found 2 lines (one is 2 x 11 inches and another one is 1.5 x 7 inches) emerging from the sides of the TV, which consistently got larger very quickly.

    We contacted customer support center and started Case No: ** and got the reply below: “We have reviewed your file and would like to offer you a pro-rated exchange. The prorated exchange pricing to replace your LC46D64U is as follows: New LC46E77UN for $445.00 / Reconditioned LC46E77UN for $225.00. Please let me know how you would like to proceed. A credit card will be required for this (please do not send your credit card information via email). The original unit will have to be picked up when the replacement is delivered. This is included in the pricing above.”

    But as you know, this is an issue of quality, not operational. I think $445.00 is not a paltry small amount to pay for a defective quality TV with no guarantee against the same issues arising again based on we already paid $1,300.00 on previous one. We understand that we didn’t purchase an extended warranty on this set, but we didn’t deem it necessary. Who will buy same size TV every 1.5 years? We can pay the difference for a television, perhaps in a larger size. But to pay $445.00 for a comparable model doesn't sound reasonable. I understand the model will be different for the new TV based on old model was discontinued. We sent this same request to the customer service center and received a denial. We can’t believe such large company would provide such a bad quality TV and service, and in addition, require a payment to correct it. Sharp is requesting that we pay more for the same size TV.

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    Reviewed Aug. 9, 2009

    My husband and I saved for three years to buy us a 46" LCD TV. My husband is a totally disabled Vietnam veteran. This is the only thing to keep his mind busy. He is 63 and I am 62. We paid cash for it. It is only 7 months old. Sharp has had it for 7 weeks now. I would like to get a new replacement before my husband dies. The television would not turn on, light keeps blinking. All boards replaced, still would not work. I told Sharp that I wanted a new TV, not a refurbished one. I didn’t buy a refurbished one. It was a new one.

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    Reviewed July 20, 2009

    My Sharp TV, model LC-60c46U, is still broken from 11/28/2009. Sharp sent the technician to my home. He changed many parts, and lost too much time to me. He came 6 times, he never finished it. Today, I still don't have the TV working good. I paid $1650 for the TV and lost many hours, 16 in total.

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    Reviewed Dec. 8, 2008

    i have a sharp tv 27 in that have a broken power button,getting the usual running around for the servie recall
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    Reviewed Nov. 21, 2008

    Purchased a Sharp 65 HDMI DLP TV. Model
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    Sharp TVs Company Information

    Company Name:
    Sharp TVs
    Year Founded:
    1912
    Address:
    Sharp Plaza
    City:
    Mahwah
    State/Province:
    NJ
    Postal Code:
    07495
    Country:
    United States
    Website:
    www.sharptvusa.com