Sharp TVs Reviews
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About Sharp TVs
- Great picture quality
- Reliable performance over years
- User-friendly interface
- Good value for money
- Customer service can be unhelpful
- Frequent issues with warranty claims
- High repair costs
Sharp TVs Reviews
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Reviewed May 5, 2015
I purchased a TV from a retailer in Dec. 2014. I notified them within two weeks of a problem. It is now May, 5 months later and I still have a broken TV. We requested a refund from Sharp a month ago but was told we couldn't get one until a new motherboard was installed. That was done last Friday and the TV still doesn't work. The TV shuts off at random times and the only way to get it to turn back on is to go to our basement and flip the breaker. The "repair service" actually told us to just unplug it and plug it back in… like that is the normal operation for a Sharp TV! And the TV is mounted on a custom made cabinet that is bolted to the wall. The only way to "unplug" it is to take the 60 in TV off the wall. We have made countless phone calls, waited for days and days for calls to be returned, made arrangements 5 times for various repair folks to be in our house all with no resolution.
Yesterday I was told by customer service that the refund (which could take 3-5 weeks, or 2-3 weeks, depending on who you talk to and which story they decide to tell) could not be processed because the invoice that I sent them 2 months ago, that was given to me by their retailer, did not say "Paid in Full". It was "Paid in Full" on the day that they delivered it and it did not take 5-6 weeks for them to take my money. I am beyond frustrated. I will never buy Sharp again, and I am not calling customer service again. My next call is to a consumer protection attorney. If anyone from Sharp actually reads these posts they can look up my case - # **.
Reviewed May 3, 2015
My 3 year old Sharp LC60LE814U set replaced a Sharp 55 inch set that had developed a screen lamination problem. Sharp replaced it in amazingly good fashion (that set was 4 years old and out of warranty). Now, my replacement 60 in TV has developed a thin green vertical line about 6 inches from the right side. Sharp is now saying they'll replace it with a remanufactured TV which will cost me an additional $525. After reading all of the previous comments, I'm convinced that there's a latent problem with their TV screens. Not sure what to do next...
Reviewed April 29, 2015
Purchased a Sharp 70 in AQUOS TV from Costco last May 2014...10 months into use, the TV started having an intermittent vertical line down the center of the TV. I called Costco, they put me through a soft reset, then a hard reset and then eventually passing me on to Sharp Manuf. I sent photos and it has been decided to offer me a refurbished TV...not a new one. Then they proceed to ask me if I accept the offer. I state, "do I have a choice?"
I accept under protest and wish to have a new TV. Costco even called on my behalf and said they would take the return and offer me a new on. (** at Costco was amazing.) Sharp would not approve. Now they have offered me a refurbished TV but have none in stock, so no clue when I'm supposed to get it...and looking at these reviews it appears I am in for a very long wait. I will never purchase a Sharp product EVER again. The product is inferior and their customer service is even worse!!!
Reviewed April 26, 2015
Jan.7, 2014 I purchased a 60 in Sharp AQUOS LC-6OLE45OU LED TV and today 4/25/15 while watching a movie the TV blew up. The geek squad told us it would cost $99.99 service call and approx $400-500 to repair based on the TV totally shutting down. What a shame. Products are so expensive and of such poor quality today. NO MORE SHARP PRODUCTS FOR ME. From what I am reading about so many problems Sharp is having with their products, they should be out of business soon.
Reviewed April 25, 2015
Cannot login to Sharp Aquos net. Searched the internet, apparently they "discontinued" service. Called Sharp directly, RUDE customer service repeated same "token" line to me with attitude saying "unable to add apps". The internet complaints were accurate. It is not a Smart TV, it is a plain TV and Sharp representatives are aware and rude about it. Buyer beware! $1500 in the garbage.
Reviewed April 21, 2015
My experience was the same. "Take a photo of the serial number and pix of the problems and we will replace it under warranty." Every time you follow up on the phone, it's a different story on what needs to happen for that replacement to arrive. First it was just the pix. My situation was electrical sparks and a fire hazard, so they refused to replace until a safety inspector called in 3 days. No call, so I follow up. Then they said the safety inspector reviewed the case and my description of the issue along with the photos and did not need to call. They promised to send a replacement along with a ship date of April 9 and a delivery date of April 15. No replacement arrived, so I call again. Now they need me to write a formal letter to demand resolution.
So I send them a letter expressing my dissatisfaction with their ongoing changes in the return procedure and demand resolution in 3 days. I also call corporate in Mahwah NJ to speak to the Director of Returns at the corporate level. I get a voice mail of a guy named **. I leave a detailed message and my case number asking for the location of a service center to exchange the product. They ignore my call. I get a call back later that morning from customer service now claiming my letter of resolution is not good enough to ship the replacement unit. They want me to sign a document promising not to sue them for personal injury or property damage from the fire hazard. No damage done other than to the product so I sign and ask for a ship date and tracking number.
I get a call from a woman who was unintelligible on the phone. It sounded like she was wolfing down food while trying to have a conversation. All I can understand is that she is from Sharp and has a number. After 5 minutes of struggling to understand this rep, she is calling to get credit card information. I think she was trying sell something and it sounded like a scam, so I asked for something in writing as well as an invoice of what they need payment for. I get an email document stating they want a credit card number to verify the shipping of the replacement unit, but they aren't going to charge anything to it.
I called my bank and they recommended filing a dispute on the purchase. For refund as it is not proper for them to collect personal information for no purpose. I read the warranty contract and I have the right to do an in person exchange at their service center and pay whatever they need in cash for the repair or replacement. They won't tell me how much they want now, nor will they tell me where to take the faulty product. I had to file consumer complaints, etc. The bank is chasing them down as well for refund. They definitely participate in deceptive business practices and are under investigation through my state attorney general. My complaint is just another one on the pile. Avoid Sharp at all costs.
Reviewed April 20, 2015
Sharp Aquos 70" LCD - Purchased the flat screen 26 months ago from Best Buy and while watching TV my wife and I heard a pop so come from the TV and it displayed that I need to do an auto channel scan. After several unsuccessful attempts I called tech support who walked me through a reset procedure only to find that the TV is broke AND requires repair and warranty has expired! Crappy product for the money and didn't last very long. Would not recommend this product to anyone!!!
Reviewed April 20, 2015
We purchased a Sharp XVZ15000 projector TV in Dec 2009. (I actually think we got the floor model as the store went out of business a few months later). We have had nothing but trouble with it from the get go. About every year we have had to take it to a repair shop, sometimes more. Thank goodness we bought an extended 5 year warranty. Well, guess what.....You got it. It's on the fritz again and our warranty ran out in December. Go figure. I will never, ever, EVER buy a Sharp again! Did I mention I would not buy Sharp again? I would even hesitate if they gave me one because I don't like the hassle of having to take it down (takes 2 of us) and driving 60 miles to the closest repair shop. This of course is MHO, but think twice if you are considering Sharp or another brand.
Reviewed April 13, 2015
Bought a brand new LC-70LE650U HDTV Smart 70 inch June 10, 2014. The television will not connect to internet. Therefore, the smart features don't work. Called SHARP, they created a case #. Its 9 months later with numerous telephones calls, 2 local telephone technicians visits, 3 electronic technicians visits. Sharp CSR says the television has a malfunction part and they're working on developing a part. But, nobody at Sharp knows a EST. We paid for a product that don't work. I will never buy another Sharp product.
Reviewed April 13, 2015
Sharp Aquos 70" television - We bought our tv from Jetson's tv in Vero Beach on November 21, 2012. We paid $2353.98 for this tv. Now 2 years and 4 months later BAM...... the tv has a big black corner on the right of the tv. We called the repairmen in and they told us that this does happen to the Sharp tv and to buy a Samsung next time. Also that this problem cannot be fixed and it will get worse and go all black and there isn't anything we can do about it. IT CAN NOT BE FIXED!!!!!!!! How disturbing... One would think that an expensive tv would last longer than 2 years and 4 months. Was there a recall that we missed? Or does Sharp stand behind their product and replace them or do we just bite the bullet and never buy Sharp products again??? Help!!!!!
Reviewed April 8, 2015
I purchased a $3000 70 Sharp TV and found that the customer service from Sharp and the product was extremely poor. My TV began to have white spots on the lower half of the TV after roughly 10 months. Unfortunately for my job I am out of the country a lot and tend to be busy even when I am home. By the time I was able to contact Sharp it was one week out of warranty. At this point there were well over 200 dots and growing making it irritating to watch.
After having to pay a service technician $150 and four months of waiting the response from Sharp, their decision was not to repair the TV and I would have to buy a new one. They offered me this years edition for $1000 and I would have to return my old TV. After all added up that is $4150. I explained that that it is crazy to pay $4150 for a $3000 TV and asked that they do something to make it worthwhile in my end to make me a happy customer. The next response I received from Sharp was that they were not going to offer me anything else and this was all they would offer. This is my third sharp TV and I will not be purchasing another. Samsung and Sony both have great products and better customer service.
Reviewed April 4, 2015
I bought a Brand New Sharp LC-70LE660U HDTV in November 2014, and was delivered 30 days later in December 2014. Then two weeks later a vertical Blue Line appeared on the screen along with a degradation of screen quality. I called Sharp and they created case #**, and was told I qualified for a replacement TV as soon as they got more of 660U in stock. It has been 4.5 months and still Sharp says no replacement stock available. Nobody knows when they will get new stock! How long do I have to wait, or am I just getting blown off?
Reviewed April 2, 2015
I purchased a very expensive (5100) Sharp Quattron 80 inch television. What a joke… The back light bleed through was so bad that it was annoying to watch a movie or regular television. It bothered me so much that I had the retailer exchange it. They did, and now the TV they replaced it with (same model) has a little less back light bleeding, but I guess, they decided to grace me with a panel that has random green led lights that run across the bottom of the screen. What a heavy expensive piece of garbage.
I call up Sharp customer service and they tell me I have to take all these pictures of the problem, serial number, and the full screen with the four corners showing. Are you kidding me??? What a bunch of losers they are at Sharp. Customer service means nothing to them. They are rude and confrontational. They are little better than street corner criminals. I will not accept another exchange. I am going after 2001 audio video for a full refund as I will never own another Sharp product ever. Please do yourself a favour, if you are ever in the market for a TV, don't even look at any Sharp products because if you buy one, you will regret it. Thanks for reading.
Reviewed March 28, 2015
I've had this unit for 4 months. It was a replacement for a SONY AQUOS 70 inch that went bad 13 months after purchase. Luckily I paid for the extended warranty on the SONY BUT BE WARNED - the warranty companies are not your friend. It is their job to not replace your tv if at all possible. But after three months I finally got a replacement. Now the SHARP 4 months later has a display issue so here we go again. But at least the factory warranty is still good on this one.
Reviewed March 25, 2015
1 Year and 3 weeks old Sharp LC70LE650U..blown main board - Please think twice before purchasing any Sharp product. 3 weeks out of warranty, the most expensive board blows and it's $500 to repair... No help or cost splitting from the customer service line...
Reviewed March 21, 2015
Several weeks ago my 3 yr old Sharp 46" Aquos TV ($1200.00) began experiencing a vertical red line down the right side of the screen. I researched this issue on the Internet and found many customers experiencing the same issue. I contacted Sharp by phone, submitted photos of the issue and copy of receipt of purchase. After 3 weeks and no follow-up, I contacted them again by phone and was surprising told that they had reviewed my case and we're going to exchange my set. Here's where it got interesting! They were going to upgrade me to a 50" TV and I only had to PAY $400.00 by credit card - however these 50" TV's were not in stock yet and they could not tell me when they would be available to ship out.
Further questioning revealed that these replacement sets were refurbs and only carried a 90 day warranty. To summarize - my $1200.00 Sharp TV craps out within 3 years, they offer to replace it with a 50" TV that has been refurbed with a 90 day warranty, don't know WHEN it will available to ship out and OH YEAH - they want me to pay $400.00 with a credit card! BITE ME Sharp!!!
Reviewed March 10, 2015
I purchased a 65" Aquos TV in Nov. 2014. After removing it from the box and mounting it to the wall we thought we would be set. We discovered as soon as we turned it on we had dead pixels. (Mind you a brand new $1400.00 TV.) We contacted Sharp, this is where the next 5 months of issues start. They said they would replace the TV with the same one we had, when the new TV was delivered 6 weeks later it was not the same model. It was a refurbished cheaper model that does not allow us to use the Roku streaming stick that came with our original TV.
The new TV turns itself on and off out of the blue. Sound comes from it while it is turned off, and today the screen went to a pink and green strips and could not be turned off until we unplugged it. When we call Sharp they now tell us someone will contact us about the issues, but no one calls. Now the customer service people just place us on hold for 35 to 45 min I guess in hopes that we will get fed up and hang up. I have contacted the attorney general for further assistance. I can honestly say that after this issue is resolved if ever I will never own another Sharp product. This TV is garbage. I'm ready to use it for target practice.
Reviewed March 9, 2015
I recently purchased an 80" Sharp Aquos TV from Costco. This TV wouldn't power on after 3 months of using it. When I called the customer service (and after 2 hours of online diagnosis), I was told that the part will be ordered but will take a few days to arrive. This is ridiculous! I can't believe my eyes that Sharp of all manufacturer is selling "Lemon" to the public. I have a JVC 70" TV, which I purchased before the 80" and is still working like brand new.
Reviewed March 4, 2015
I purchased this Sharp TV from Best Buy end of Sept. 2013. 2 months later there is a big vertical green line going down the screen and they deem it irreparable. So Sharp customer service says they will replace the TV with a new one that is 70 inches. A year and a month later the TV goes bad again to the point where it will not turn on. It has been 3 months now and I still have not received a replacement. They are reluctant to help me and they say they cannot give me an estimated time frame as to when this one will be replaced.
AND It was not until my lawyer contacted them that they finally agreed to come to my home and take a look at the TV and found that it was irreparable again. Here I am still waiting after 3 months for a miracle. Meanwhile, I have this gigantic TV on my wall as a reminder of the biggest mistake of my life. I have had other TVs - Sony, Panasonic and they lasted years and years. For 2 TVs to go bad within a year and a month, and for me to be waiting 3 months for a resolution shows why I am making this complaint.
Reviewed March 3, 2015
I purchased this TV (70 in 3d smart sharp tv) 3 years ago, it worked last night but will not come on today. I called Sharp. Spoke with Dylan, he was nice but said the warranty is out so I need to call a repair service. I called the number he gave me and they are closed. I can't not believe a TV this expensive only last 3 years. The light under the Sharp icon blinks once slow and then once fast. But it will not turn on!
Reviewed March 2, 2015
My television is not working and I've been call your customer relation team for over a month and I feel my problem is not important to them. This problem could have been resolve three weeks ago if only someone on your end would have submit the paperwork about my TV. I have to call everyday to get update on my account. Each time I talk to someone they said we will call you back, but you never hear from anyone. I even spoke to the supervisor-- still no satisfaction.
Reviewed Feb. 25, 2015
My 70 in TV broke down after 10 months. Called customer service. I was told to email problems and pictures of the screen. I was also told to email the proof of purchase. I did everything. About a week passed, did not hear anything from them. I called them, I was told that the TV has to be exchanged and waiting for an approval from manager. I was told it will take 1-2 business days. After 2 days, I still have not heard anything from them. I called them and I was told that they are still waiting for manager's approval.
It will take 1-2 business days (again). Every time I emailed them, I get a form letter saying that they apologize and that it will take another 1-2 business days. Day 23 of waiting, nothing from them. I called them again. Same story. Waiting for an approval. This time the rep said that he will expedite it. Really??? Why has he not done that after I emailed and called them at least 10 times? I told the rep to tell his manager to come to work so he can approve the exchange. I even ask if I can speak with the manager. The rep just kept saying that he apologized.
Reviewed Feb. 24, 2015
I'm a retired disabled Air Force veteran. I've have given 20 glorious years serving my country. I've survived 4 combat deployments to Iraq & Afghanistan. Throughout my tenure, it comes without hesitation that the United States is by far the best country in the world. Yet, to be part of this great nation, it can be truly dissatisfying to receive such poor customer service from such a nationwide brand as Sharp. I wholeheartedly understand the challenges of providing support to millions of people that use Sharp products, but to be marketed as a reputable brand, consistent quality service should be paramount.
Nearly any personal purchase I've made, I tend to read the reviews of the product. In my experience, most of the reviews are often exaggerated by lack of understanding or just plain tedious in nature. "When servicing the public, you can't make everyone happy, you simply can't." A balanced mindset is key! And given my personal experience within stressful situations such as deployments, I tend not to get irritated with the inconveniences that typically seem bother most people. Yet, today, I'm so frustrated with the overall service provided by Sharp, that I have decided to write my FIRST product review. To be honest, I'm not happy about doing this, but I must relay the frustrations to others, so that they may not potentially face the same concerns that I have. (The wingman approach).
My wife purchased a 60 inch Sharp LED AQUOS television in early December as my Christmas gift. Needless to say, I was more than excited to receive it. Now that I'm retired and disabled, we now live on a strict budget. We are a blended family of 7 children total, so spending money on luxuries such as a television are not to be taken lightly. I won't go into detail the extra hours my wife worked to save up and buy this television, but more of the frustration that she now have, because after only 3 days of use, the television failed to work properly.
A huge red line appeared in the middle-left screen and the "smart television features" stopped working. On December 30, 2014, I spoke with a Sharp Customer Service Rep, about the issue. He informed me that he will send me an email address and instructions which require pictures showing the failures that I have reported. I gave him my email address, and contact information, he concluded that I would receive the email and instructions within 24 hours. After 4 days and 5 calls made to Sharp Customer service, I finally receive the email. I took the pictures and sent them to the email address provided. In addition, I followed-up with another phone call back to Sharp to verify that it had been received. The customer service rep verified the pictures I submitted and said I would be notified within 48 hours on the next course of action.
A week later, I called back, because I had not received a call from them, I was then informed that my request was not reviewed because I had not include "proof of purchase" in the email request. (Which was not instructed or mentioned in the email or communicated with any of the service reps I spoke with). Despite the lag, and severe gaps in communication, I remained calm and professional and sent them a scanned copy (email) of the receipt, followed by another phone call back to the service rep, verifying that they have received it. I was again, ensured that I would receive a call in 48 hours stating the next course of action. A week later & no call from Sharp, I called Sharp once again to seek a resolution to this matter, (it's now Jan 28 2015.... nearly a month, 15 phone calls, 5 emails, 20 pictures & 1 receipt), just to be told, that my case is still being reviewed and I will receive a call in (take a guess...) 48 hours!
A week later I called back and was informed that my case was approved for product replacement!!!! I was informed that I would receive a call in about a week from a delivery company that will deliver, set-up/wall mount the new television and removed the current broken television. (Hooooray for me..... NOT). A week later, and no phone call from Sharp or any delivery company, I called back to Sharp to get a status update. I was informed that my brand of television is "out of stock," and that I would receive a call in (take a guess..) 48 hours with an update. Today, it's February 24, 2015, I called Sharp, just to be told that the television is still "out of stock".
Despite all these set-backs & shortfalls, I have remained calm and professional to the every Sharp Customer Service rep that I have spoken with. Any request that was asked of me, I provided it back to them without delay. I have no problems that my television failed after 3 days of use, to me, it's just like any piece of equipment I own. They all need some sort of repair, that's why they have warranties. My frustration is the lack of support given when there is a mechanism in place to prevent customers from the delays of a faulty item. Again, for the service reps that have taken my calls, they were all professional and courteous to me, but they ALL failed to support my real concern, which is product repair or placement. I implore anyone to reconsider purchasing any Sharp product. I strongly do not recommend it.
Reviewed Feb. 18, 2015
My TV wasn't working. I called Sharp customer service. I been waiting for a TV that they said they were gonna replace almost 2 months ago. They said they haven't got a shipment that the weather where they get their supplies from is bad but that's just a bunch of ** and I have warranty with them. Last time I buy a Sharp TV.
Reviewed Feb. 9, 2015
TV went out so we called Sharp and are having problems getting parts or help. They say parts are on back order but no ETA on when the parts will be ordered or shipped.
Reviewed Feb. 9, 2015
I purchase the subject television and approximately six months later the picture tube went out. The company sent me a refurbished replacement in December 2014. Today, February 8, 2015; this television picture went out. A day prior, a line appeared diagonal. I'm so upset with Sharp. I spent so much time and effort to get the first television replaced. If Sharp knows that this product is defective they should recall them and make the customer whole.
Reviewed Jan. 31, 2015
I purchased the LC-80LE650U on 12/20/14. After setting up my TV that I worked hard to get. Lo & behold the TV had a defect I could not get on the smart TV which mean I could not properly connect to the Internet which means my smart TV was not smart. I reached out to Sharp on the 12/21. I had spoke to Rahkeem who in turn told me to reset the TV which I did & it still did not work. To make a long story short I will never purchase another Sharp product ever!! I had spoken to Sara a supervisor. She was suppose to call me back, still waiting on her call & it's 01/28/2015.. Not even the supervisor was professional!! I had to return my TV that I paid 2400.00 for & get a new one because the one I originally purchased had a internet defect!! Never buy another Sharp product ever!!!!
Reviewed Jan. 30, 2015
Sharp Corp. has been very poor on customer support and service in responding to any issues with defective products. The wait time from start to finish has been 4 months on a very expensive Sharp TV. They assume that the customer is wrong and should wait for their decision on repairs or exchanges. Shame on Sharp for poor service and support. Never again.
Reviewed Jan. 29, 2015
I purchased a 52" Sharp Aquos TV less than two years ago. Today, I tried to power it on and was greeted with no picture but a series of flashing lights. I contacted Sharp support and after having me try just one troubleshooting step, the representative could do nothing except refer to me to a 3rd party service center. I take extremely good care of all my electronics and have never had such an expensive piece of equipment fail so quickly or completely. I will be replacing my Sharp Aquos with a Non-Sharp TV and will never purchase anything branded "Sharp" ever again. I only wish I had found this site before wasting over $1,000 on 40 lbs of useless plastic.
Reviewed Jan. 29, 2015
Purchased $3,300.00 Aquos smart TV with web. Web worked when first purchased but stopped soon after. Several pages in owner's manual explain web surfing. Repeated calls to Sharp. We were told our TV never had web ability. When we inform Sharp not only had we done it in the past it is listed in our owner's manual. They admit they discontinued the web service. Sharp currently advertises their new TV's surf the web but refuse to update our software so that ours can.
Reviewed Jan. 28, 2015
I purchased a 70 inch Aquos TV and 6 months later the TV screen panel stopped working on Dec 28. I contacted the Aquos dept regarding my complaint and they asked me for details of the defect and to send them pic which I did. I was told I would get a response in 2 working days. I did not hear from them for 2 weeks so I called them and they said they had tried to call me but since I did not pick up the phone my case was closed. Since I had contacted them they said they would re-open my case and try to get me a replacement unit. The representative (Christian) stated he was going to call me back within a couple of days to let me know the progress.
I did not get a call for a week so I called back and spoke with another representative (Shannon) who said my file was still closed and no offer had been accepted by me!! She said she would put me on the list. I called back a third time and asked to speak with a manager and she stated they were still looking for a replacement unit and even though it has been a month, there is no timeline for when a replacement unit will be in stock. It has been a month and I have not been able to get anywhere.
Reviewed Jan. 28, 2015
70 Inch Sharp Aquos - Purchased from Paul's TV, with extended 5 year warranty! 15 months in, lines started scrolling thru picture and could no longer see the picture. Warranty wanted to refund warranty amount and Paul's TV said nothing they can do. Sharp offered replacement for 400.00. It has now been 2 months with no estimate of when a replacement will be sent... Never again will we buy from Paul's TV or Sharp or purchase a useless extended warranty that refuses to correct the problem.
Reviewed Jan. 27, 2015
We purchased the 70 in sharp smart tv in Sept 2013 because the colors were so nice, the tv has worked fine until Dec 2014. We now have a black oval spot in lower center of the tv about the size of a football and seems to be getting larger. We did not purchase extended coverage. We purchased this tv from the post exchange at fort bragg nc. We plan on contacting the px but don't expect any help as it out of warranty. Wish I had read the reviews before I bought it.
Reviewed Jan. 26, 2015
I purchased a Sharp TV from Sears Feb. 2014. A few weeks later, the TV shuts itself off. I called the cable company, thinking trouble was with them. I had cable company out 3 times. They changed everything, said not their trouble. I called Sears in Nov., had to wait for them to order a PWR circuit board. Sears came out on Dec.12 with no PWR board. Sears came back Dec. 26, changed PWR board. 2 hrs later, same trouble. Called Sears & Sharp. Sears back on Jan.12, can't fix, same trouble. Called back Sears & Sharp. On Jan. 13th, Sharp called and said, "we will send you another set & will send you mailing labels to send old set back. You should get set in 5 to 7 business days."
Dec. 23, I receive a PWR board from Sharp. I call Sharp and ask why the PWR board. They said, "didn't know one was shipped." They said that they would send mailing labels to send board back to them. Sears calls on Jan. 24 saying the board was not in yet and we would get it soon. I told them that I have the PWR Board, that no need to send man. That Sharp was going to send me another TV.
Jan. 26, Sears comes to repair set. I told repair tech., Sharp said they will replace set, I gave him the case #**. He called into Sears and explained. Sears tech said Sears will check with Sharp, took the PWR Board with him saying Sears ordered. I called Sharp and told what happen today and wanted to know what happen to the set they told me they were sending. (They also took my credit card number back on Dec.13 to make sure I sent old set back) They now tell me that they do not have a set on hand, don't know when they will but when they do, they will send me one. I asked, "Is going to take a month or two". They did not have an answer except, "when we get one, we will send you a set as soon as we get one."
I have had this trouble since purchasing this TV. The set turns itself off many times a day, some times as many as 4 times in a hour. It shuts off and takes 20 to 30 seconds to come back on. Please, I have been very patient, when will this be resolved???
Reviewed Jan. 24, 2015
Sharp Aquos 60 inch smart TV 2012 - Purple spot left side of screen. Disappointed!!
Reviewed Jan. 23, 2015
The wi-fi board is broken, contacted Sharp Dec 12th and informed them that the tv wi-fi was not working. Spent an hour and a half doing two hard resets and then still not working. Told the Sharp rep the code the tv was giving and he said it was the motherboard. Three days later, Sharp stated they would be happy to send over a "Stick" to bypass the wi-fi board because the motherboards are on back order and they don't have an ETA on the boards. I have a broken TV that I am paying for and Sharp is not doing nothing about it. Will never buy another product from them again.
Reviewed Jan. 19, 2015
Third 60" Aquos TV Showing "Purple Spot". The first TV had a white line down the center; the second developed what I call "Purple Spot" - basically spots throughout the screen that shows up purple, especially in low light. That one was reluctantly replaced and about 13 months later (one month out of warranty) the new one developed the same thing. This time, six months later and being out of warranty, they are offering a refurb (90-day warranty) and making me pay $200 for restocking and delivery. In their mind, they are being generous. In my mind, never in my life should an expensive TV last for about a year. It's frustrating that I am powerless to do anything about it. And the fact that the Customer Service Manager told me directly that they did not have to do anything, and made it sound like they didn't want to do anything!!! DO NOT BUY ANY SHARP TVs!!
Reviewed Jan. 18, 2015
I bought a Sharp Aquos model # 70LE757U, serial # 303815194. This is the Sharp Aquos 70-inch model. Purchase date - 8/27/13. Fail date - 1/17/15. Total time of use before failure - 1 year 4 months 17 days. I paid $2,599.99 and with tax of the amount of $247.00. The total came to $2,846.99. I bought this from Sears in Tacoma, WA. Back in about November of 2014, the screen started to have flashing horizontal lines distorting the picture with complete annoyance. I unplugged the unit several times and finally for some reason, the problem went away.
Then on 1/17/2015 about three months later, the same horizontal flashing scrolling lines appeared again. I again unplugged the unit, this time for about an hour. When I plugged it back in, the same thing happened and would not go away, then about a half-hour passed and the power indicator white light would flash brightly. Never seen it this bright before, it would flash two times and then five times over and over in that sequence but the screen was black - no picture. About five minutes later, the screen started to have pure red streaking in the lower area and as the minutes passed, about 50% of the screen had this sporadic red streaking all over.
At this time, I gave up and read these complaints here on this website. I am, to say at least, extremely upset at Sharp. Now I don't know what to do. I am still making payments for now a dysfunctional set. I have not tried to contact Sharp as of yet concerning the problem. But from what it sounds like from the previous complaints here on this site, they won't stand behind their 2-year warranty. So I guess I get to waste precious hours of my time fighting a giant with a toothpick. So much for watching the Super Bowl game at my house now, thanks a lot Sharp!
Reviewed Jan. 18, 2015
I've had the Aquos 70-inch TV for nearly 5 weeks now. I've had to reset it weekly, if not bi-weekly. The volume shuts off when I change channels. The Smart app freezes up constantly. It doesn't match up with Chromecast, it shuts on and off at will, and it often needs to be completely unplugged and reset up as if a brand new purchase was made. This is the worst 1,700 dollars I have spent in my entire life.
Reviewed Jan. 15, 2015
Bought set for $2000.00, used a year, screen failed. Called Sharp, they asked me to help diagnose the problem, took pictures of issue, emailed them. They said a tech would review the issue over last 2 months; I've called 5 times, still waiting for a return call. Called Geek Squad. They diagnosed a board failure or a screen failure. Ordered board. Week later replaced board, no fix. Cost of replacement out of warranty just over a year old screen... $2500.00.
Reviewed Jan. 14, 2015
I purchased this LC90LE745U 90" LCD LED 3D flat TV from Best Buy in September 2013. In December 2014 the power signal light (chevron) on the front lower center began a flashing sequence. After reviewing the manual troubleshooting it stated that it required a hard boot. I unplugged the set from the wall socket for longer than the recommended 2 to 3 minutes. Connected power again and no picture or sound. I repeated these steps several times and contacted Sharp tech support for further diagnosis. They put me through the same troubleshooting so I contacted Geek Squad at Best Buy for an appointment. Had I not purchased the extended warranty I would be paying out of pocket for repairs. They were at least a week or so getting out to look at the set. They amplified what Sharp and I had diagnosed already. Delays in getting the power supply to me have extended the repairs to almost 30 days, which entitle the consumer to replacement of the set completely with either the same or another brand set.
That is good news because I have no intention on going through this hassle again in a year or 15 months from now. Of what reviews I've read about the outsourcing of components from Sharp to Foxconn and Delta I will never purchase another Sharp product ever again, microwave or anything. This TV has served us well for 15 months - just outside Sharp's one-year warranty. That is a very expensive rental for the price I paid for this set - not to mention I have to continue to pay for a television that I can't watch! At least I could watch the pro games in my bedroom on my curve TV! Don't purchase Sharp products!
Reviewed Jan. 12, 2015
I bought my tv last week and it was delivered this morning around 8 am. The delivery men said to wait an hour before turning on which I did, I then proceed to plug in my various components (ps3, ATT Uverse) as I began to play around with the tv it randomly restarted. I thought it was maybe just the settings I was messing with but then it happened again roughly 10 minutes later. I've been home with the TV all day and it randomly restarts itself and I continue watching what I was watching. It seemed to happen more when playing video games from the Playstation, but only happened twice in a 2 1/2 hour movie on Netflix. I already have to have a technician come out to check it, and it hasn't even been 24 hours with this TV.
Reviewed Jan. 12, 2015
Purchased TV last May 2014. Noticed a 3" wide band of gray matter down center of screen Oct 29th. Made the first call to customer service, 11-2 14. Went through tech support over the phone, then sent in pictures of problem areas, was told it would be replaced. I had to keep calling on dates, first delivery was to be between 1-5, no show-possibly 7:30 that night 12-8-14. We couldn't take it that late, called numerous times to reschedule-they don't call you. On 12 -23-14 delivered refurbished TV with damage and cracked screen, made numerous calls again & emails, was going to send another refurbished tv.
Also it does say that in the warranty, they can send you a new tv or refurbished. Don't plan on it be new. 12-26 conversations about refurbished-explained to them on the 23 I was told a 'new' tv, they had to listen back to their tapes. 12-28 called and verified yes a new tv was going to be delivered... 1-12-15 still haven't heard anything and each time spoken to before, they were concerned if I kept the broken up tv... Not only does the screen view quality suck, the services sucks 10x more.
Reviewed Jan. 3, 2015
70 inch sharp aquos - I just purchased my TV late last year and was recently replaced by Sharp due to many spotty areas of the screen. The new one that they gave me will sometimes power off when I'm watching TV and will power on by itself when the TV is off. It will also turn black every now and then when I'm watching the TV. There will be times that I can't even turn the TV on i.e., via remote or manual. I will call Sharp this week and see what they got to say. But I promise that this is the first and last Sharp brand that I will purchase.
Reviewed Dec. 28, 2014
3 years ago I purchased this TV and had the company I bought it from install it on the wall so that there would be no complications. Within my first week of trying to use the 3D it did not work, so after several phone calls to Bill Smiths we tried to fix it over the phone and 3xs they had their servicemen come out to repair to no avail. So, Sharp sent a new one, Bill Smiths installed it and 2 yrs after my extended warranty expired I have a BIG purple spot on my television. Could be my pixels. Not sure how much this will set me back, put a call out to a repair shop and will let you know the end result. Went to Best Buy and the Sharp salesperson just so happened to be there and he acted as if it never happened before and "It's a shame" it had to happen to me. Do yourself a favor and DO NOT PURCHASE A SHARP TELEVISION SET.. TVs and Customer Service is the Worst!!!! Save your money and if you want a good TV try Samsung. I have one for over 8 yrs now with no problem..
Reviewed Dec. 28, 2014
Two weeks out of warranty and the LED board went out (TV is shot). I was offered a replacement refurbished TV for $360.00 and after two and a half months I am still waiting. So now I have a $3600.00 anchor in my theater! And a room that hasn't been used in months. Thanks for nothing Sharp!!! DON'T BUY A SHARP... DON'T BUY A SHARP. Worst customer service I have ever seen. Why are they still in business?
Reviewed Dec. 26, 2014
I am writing in hopes that you might bring a most frustrating experience to a conclusion. I will keep this short and provide you with the case # if you wish to investigate. I purchased a LC70LE85 TV for nearly $3000.00 of which has not worked properly since day one. Not being the complaining type I would unplug the unit plug it back in which seemed to fix the issue I was having. Finally, the TV quit working altogether.
I initially thought my unit was mere weeks out of warranty but remembered I had signed up for the Aquous Advantage Program which extended the warranty by three Months. Sharp has agreed to replace the unit with a refurbished unit if I pay them $300.00. However, I have been waiting over a Month without any expectation of when the unit will arrive while My phone calls/emails go (largely) ignored. I have asked for a loaner and was told they do not have any. I have ask for a similar model and was told they do not have any. I have asked for a 2014 model and was told they are out of stock.
My point is this; I decided to purchase from your Company because of the world class support you claim which is important to me. Instead of watching Holiday programs with my Children on Christmas day I find myself writing this letter to you. I must say I feel betrayed and misled by your Company in that being a Business owner myself I could not fathom treating one of my customers this way! I could wrap my head around being told we will get you a replacement by this date _____. However, I am reading horror stories online about customers waiting three or four Months to receive replacements or not receiving one at all!
I sincerely feel that my only remedy is to file a complaint with the Better Business Bureau, file a complaint with the Federal Trade Commission and also file a small claims suit locally against HH GREGG for not providing an amicable solution.
Reviewed Dec. 25, 2014
I want to share my experience with Sharp so people would not fall into Sharp trap. I bought a 70" Aquos TV in March 2012 for thousands of $$. A few months later, literally in 2013 a new model was introduced with Smart Central that allow users to make a better use of the online entertainment sites. Yet these features were discontinued on older models than 2013 i.e., my 2012 model.
I contacted customer relations by phone and email and the answer I got is that the company is not planning on updating/upgrading such models due to lack of compatibility. That sure reveals the quality of engineering in designs that does not take into consideration backwards compatibility to older models. For a company to discontinue its firmware and software support to fairly new devices means that the company does not stand by its products once they are sold i.e. sell and run type of policy. After that bad taste, I certainly would not recommend buying any sharp device at any price.
Reviewed Dec. 25, 2014
I've read this problem repeatedly about this brand. I was watching my 40 inch TV, and suddenly it shut off. Now, the TV won't turn back on. Called Sharp's customer support to no avail. This 2-year old TV is now a paperweight.
Reviewed Dec. 24, 2014
I bought a 70-inch Sharp Aquos. On the 14th month of owning it, the picture and sound quit working. Customer service wouldn't help and didn't know anything about it to help me. They wanted me to drive it five hours from my home to have it serviced. I was hung up on twice when I contacted them. $1,800 dollars for a TV that went barely outside the warranty. Save money and buy a better TV. I won't even buy a Sharp toaster. I'm scared it won't last.
Reviewed Dec. 22, 2014
Feb 2013 I excitedly purchased a 52" Sharp Aquos TV. I thought surely buying the Sharp brand I was buying quality, I've always believed you get what you pay for. I'm left with a TV that has a bad main power board after 1 year and 8 months. I called Sharp in October and went through their repair people. After weeks of run around they agreed to pay for the part. Then started the blame game. The repair people assured me the part was ordered but Sharp was late shipping it.
Sharp customer service said the repair people never ordered it and now there are no parts available. I was told the last part in stock was sold right before I called. I was offered a refurbished TV that is half the cost of the TV I actually paid for. I would pay out only $100 for this replacement and they stated over and over it's larger than the one I have now. That doesn't matter to me, at this point I just want mine fixed. The part isn't available and I find it so hard to believe they have no clue when they will get another shipment. The TV they have offered as replacement, no clue when they will have that available either. The last person I spoke with to turn down the refurbished TV offer told me there was a chance the replacement TV is brand new. Any informed customer knows better. I just emailed them and let them know how angry and disappointed I am, but after reading the complaints here, I know I'll get no resolve.
Reviewed Dec. 10, 2014
Please Stay away from Sharp Televisions. Stay at a distance. All sharp TV models don't last beyond Six months. They are known to have power board problems. I bought a sharp 32" LED TV LC-32LE140EX. After watching it for six months the power board failed. Was replaced with a new power board but that one also failed six months of use. The same problem. Please do not buy. Look for a different brand.
Reviewed Dec. 5, 2014
I ordered this TV Sharp Aquos Q+ on June 28, 2014. I didn't receive it 'til July 22, and I was told it would take two business weeks to receive. On Sept 27, four panels blew out. Dead Pixels. I called my place of purchase (HSN) and they said the 30 return policy was up even though I didn't even receive the TV during that time frame. They told me it was in Sharp's hands now. I called them repeatedly and did exactly what they said which was to take pictures of the set and copy the bill. I was told I would receive a NEW TV within two business weeks again.
Well, Dec 3 I finally got the delivery! Right out the the box the Delivery guys noticed it was Defective! The screen was Convex and bent. Upon setting it up we saw it was blurred down the center of the screen due to the curve. Then when I went to see the box they delivered it in it was BLANK. They then said, "Oh this is a REFURBISHED TV". I was told I was getting a NEW TV. How can I buy something NEW and to NO FAULT OF MY OWN, $1400.00 later get a USED TV. I told Sharp this was UNACCEPTABLE and I got less than two months of use out of the TV and this is how you do business to a loyal customer!
I told Sharp I wanted an IMMEDIATE FULL REFUND! They said they DO NOT GIVE REFUNDS and would send out another TV. I told them I didn't want their business. It was not right to send me a REFURBISHED TV when I paid for a NEW ONE! They said under their WARRANTY, they are under NO OBLIGATION to give me a New One because REFURBISHED IS "JUST LIKE NEW". I am appalled by their standards and deception. On about the delivery dates, it took months not weeks and to never telling me it was REFURBISHED - They Said NEW TV. And Lastly they said I was lucky that they didn't charge me a RESTOCKING FEE! And that they DO NOT GIVE REFUNDS! I do not trust Sharp any longer as they have shown me time and time again they are NOT DOING GOOD BUSINESS by their Customers!
Reviewed Nov. 22, 2014
Sharp Aquos 70 inch smart TV model LC-70LE 847U two years old has the same power problem as Samsung TVs had in past. Sharp Aquos model LC-70LE 847U TV first makes a noise and picture shows lines. Needs recall or else Class Action should Sharp refuse to acknowledge and repair.
Reviewed Nov. 19, 2014
I bought my Sharp Aquos just less than 2 years ago and was just watching a movie with my family. Turned off the TV and came back to turn it on and it wouldn't turn on. When I called the support group, they told me it was a board problem so I called a repair company who took my TV to fix the TV and told me it would cost 350-500 to fix it. This TV has sentimental value due to it was bought by my father who just passed away and left it to us so it's always been in my house. I'm beyond words on what to do. How can a TV just out of the blue stop working. It hangs on my wall and no one touches it.
I got a phone call today from the repair company telling me that it was unfixable because something with the display. I'm beyond knowing what to do. I have other TVs in my house. None of them are Sharps and none did I pay 2500 for brand new and have had for years and not one of them have had an issue at all. Does anyone have any suggestions on what we can do at this point?
Reviewed Nov. 19, 2014
Bought tv in Sept. 2011. In Oct. 2013 the tv went out. Called Sharp, was told to get a Sharp repairman to look at it. The tv blinked slow 2 times fast then 5 times fast, which was the powerboard. Ended up costing 600.00. Got the tv back 6 weeks, watched it for about 30 mins., went out again, blinked one time slow then one time fast. Called Sharp, they offered a refurbished tv and pay them 275.00 more dollars. It is under the Illinois attorney general after wv attorney general turned it over to them. Sharp will not work with us. I think their tv are junk and they know it.
Reviewed Nov. 13, 2014
I purchased an 80 inch Sharp Aquos from Costco on July 15, 2014. 4 months later there are lines running down the side of the screen as well as "guitar string" size lines running across the entire screen. I paid over $3000 for this set. After countless phone call to Sharp as well as Costco, I am stuck with a broken set. Sharp said they will not warranty this product due to the fact that they believe there is physical damage to the set. I informed Sharp that no one in my household damaged this set, but they said too bad. Perhaps the issue was caused by hanging it on the wall. I used an approved mount for this product and had a professional installer place it on the wall. In the goodness of their heart, Sharp did offer an exchange for a new set. The only catch is that I have to pay $1700 for the exchange.
The last thing I would do is shell out more case for a horrible brand TV such as Sharp. This is the first Sharp product I have ever purchased, and for sure it is the last. I have purchased Philips Brand sets in the past and have had great luck. I am still using a Philips which I purchased over 9 years ago and it works great! I warn you, do not purchase a Sharp product. Their TVs are crap and their customer service is even worst. They say they care, but do not back it up at all. They care only about themselves as a company and have no passion for their customers.
Reviewed Nov. 7, 2014
Purchased a Sharp Aquos 60in at Sam's Club in February 2014. TV quit working in July 2014. Contacted Sharp in Sept 2014 and was asked silly questions like hold the power buttons and plug it in at the same time -- uh myself -- on a 60in tv??!! Result was a local repairman was contacted to look at the tv. This person was great and fast. His assessment was a faulty power board (which he knew was likely the case even before he came over). He also knew this part was not available and he had ordered it even before seeing my tv. When Sharp finally contacted me again I was told I would qualify for exchange with a refurbished TV. Yeah. That's a fair exchange - a $1000+ new tv for a $500 refurb one after only 5 months of use. Also could not get service rep to answer my questions about fairness and warranty, etc. He played as if he couldn't understand English. Is their service dept outsourced to foreign company??
Now in the second week of November 2014 and I am finally contacted to set up exchange (they take the old one). Of course anytime between 11 and 3 for the delivery. Waiting for update from delivery Company to revise schedule as no one is staying home all day to wait for this. Will refurb even work, or last a couple of months? I doubt it. Now reading so many similar complaints on this unit and on the poor service from Sharp, I wish I'd seen them before buying or at least purchased extended warranty from Sam's. I advise no one to buy from Sharp. I was looking for legal recourse or advice on whether to accept this sham unit, but see nothing anywhere, so I'll grudgingly accept their delivery even though I feel strong-armed into accepting their scam.
Reviewed Nov. 3, 2014
I purchased a Sharp Aquos 60" LED television at Best Buy on June 05, 2014. I have the manufactures warranty only. The first week in Oct 2014, the TV produced dark shadows in the bottom left of TV, then streaks running horizontally across TV. I called an Sharp TV advisor. To no avail, the troubleshooting process didn't fix the problem. They said they would get a technician out to check it out. He showed up a week later, troubleshooted the TV per Sharp Tech via cell phone, was informed my board was bad. Bad customer service on Sharp TV's part. Did not return the promised call from them in 2 to 3 business days. Had to call them back on day 4.
Meanwhile I am stuck with a non working 1300.00 TV in my living room. Don't expect but to get the same run around they are giving these other unsatisfied customers. Don't want a refurbished TV from them seeing that they are all crap according to many complaints. Just refund me my money in store, pick up my TV, and let me purchase another brand!!!!!!!!!!!!! Should have stuck with Sony. Sharp sucks all the way around!!!!
Reviewed Oct. 26, 2014
Bought an 60" aquos tv from Sears 4 months ago. Had problems connecting the tv to the internet. Sharp tech picked up problem: bad board in the shop. 1 month returned, got another, 2 weeks from it in the shop again - this time bad screen. Sharp offered a refurbished tv but they don't have any in stock and furthermore don't know when they will. This is still ongoing 2 months now. Have refused to agree to replacement unless they have it in stock. I have asked for a new set or my money back. They have refused. Bottom line I'M out $1100 for a tv that I never got to watch. Total bs.
Reviewed Oct. 26, 2014
I have 70" cost me $2000, LC-70LE650U. Wow only 3+ months out of one year warranty and half of the screen become dark. This company should be sued. They cheat consumers by selling very poor quality product. Bestbuy should stop selling this brand. Avoid this brand at all cost. They should be banned in America.
Reviewed Oct. 23, 2014
70 inch Sharp Aquos - My first television developed a yellow line down the middle 2 days out of warranty. They would not cover it and charged me $350.00 for a replacement. This process took 4.5 weeks. 2 months after getting the new television the same thing happened and I have now been waiting 4 months for them to send me the same piece of crap that will probably break again. They are now telling me they don't even have a new TV in stock to send me. The customer service is remarkably bad. They never call you back when they promise and no one seems to be able to make a decision. AVOID THIS COMPANY AT ALL COSTS.
Reviewed Oct. 18, 2014
Oct 17, 2014 and to me the 1 year warranty is still good. This nit wit said the warranty starts with the manufacturing date. Hey, this TV could be sitting in a store or online for 6 months. Most of the comments were excellent and helpful. Bottom line is Sharp is screwing all of us. But, we have a 50 inch in the bedroom for 3 years and it works great. Guess that is before Sharp went down the tubes. Have a good day all.
Reviewed Oct. 12, 2014
Bought a new 80 inch Sharp Aquos TV for watching sports, but when watching hockey the puck is a blur, like it has a tracer effect behind it. And when watching golf it looks there is 3 balls instead of 1. I contacted Sharp regarding this problem, they suggested I make a change to picture adjustment, did that and made no difference. When I contacted them that it didn't work they basically said sorry and thanks for my input. Needless to say I really regret buying this product, and very disappointed in the way that they don't care that their product is such low quality. So if you are thinking about a Sharp TV don't buy it and do your homework. I wish I did mine.
Reviewed Oct. 4, 2014
I purchase a 70 inch smart TV in 8/2013, in June 2014 filed complaint that a line down the middle of screen sent pictures & copy of purchase receipt. I was told they had to replace TV. Received several calls telling product was not in stock, finally after waiting in Sept I spoke with a supervisor they said they will look at my case and call me back. She called back a few days later said TV still not in stock that they will upgrade my TV with A different model. Finally 10/1 they had a delivery company come with the replacement TV. When the replacement TV was hooked up it didn't work. The delivery people had to take the replacement back. Meanwhile when they went to hook up my old TV they broke my HDMI cord and messed up my wall plate with part of the HDMI piece stuck in wall plate cord broken off.
The gentleman was very rude with me, we got into agreement he threatened to leave the product broke. I had to call the police for assistance. I called sharp rooted incident and asked when can I receive my TV. I was told they are not in stock they have to created a new case number. Meanwhile it's going on 4 months & I do not have my TV fixed. All I keep hearing is "I'm sorry" from each representative I speak with, this is the worst experience I had dealing sharp.
Reviewed Oct. 4, 2014
I have a 70 inch sharp aquos quattron led 240hz 3d hd TV. It's just over 1 year old and I have had voice sync problems with voices not matching people's mouths on TV. Now I have 2 big half circle lines on left side of screen from top to bottom. Had to turn the 240 hz setting off to watch sports otherwise I would see 2 blurry footballs pucks tennis balls etc... I am ANGRY, I paid way too much money for this piece of JUNK TV that only lasted a little over a year and don't have extended warranty!!! Bought it at best buy and I will NEVER BUY ANOTHER SHARP PRODUCT AS LONG AS I LIVE!!!!!!
Reviewed Sept. 23, 2014
I have the same problem OPC 2-5 blinks. I purchased the TV at NEX on April 2014. Did not pay extended Warranty and insurance. On Sept at our party we were watching "Transcendence". After the birthday party, TV did not work. I asked people whether they see anyone even near the TV - they said no. When I turn on TV the next day, there is a spiderweb crack on lower left portion then disappear followed by OPC 2 long - 5 short blinks. Mind you, the TV has no physical crack nor any broken parts. I called SEARS to fix TV. They just charge me $101.57 just to tell me exactly what I already know and told them exactly the description and the status of the TV. Did not even make a diagnosis or effort to really see what's wrong. Called Sharp since it's under warranty. Rep went to see TV, took pictures and says physical damage BUT there is no crack!!! Today is Sept 22... Still paying the card but has no TV. Sharp offered me $1700 for refurbished TV but having second thoughts... Reading previous comments, I'm scared to purchase anything. If there be a class action please contact me!
Reviewed Sept. 22, 2014
I ordered the Sharp 70" Class 1080p/120Hz LED HDTV in March of 2013 and paid a lot of money for the tv. It started January 2014 - I started having problems with the bottom left corner of the tv where there was a dark eclipse shadow emanating. I contacted Sharp support and needless to say they made me 'jump through hoops' to get the issue resolved by taking pictures and sending it to them. After almost two weeks of going back and forth with them claiming they never got the attachments I finally escalated the issue to management. They said that they could send me a refurbished tv which I was okay with. However now I am having problems with the refurbished tv. The entire back light of tv is going out and almost impossible to see the picture. I do have extended warranty which I purchased because I had a bad feeling about the tv having problems again. Sharp seems to be making VERY bad products. I am dealing with them again for replacement. Once this is replaced I am selling it and will never buy another Sharp product.
Reviewed Sept. 18, 2014
I have a Sharp Aquos 60 inch LC60E79U SN#111866827 does not turn on. Power button stays a steady green flashing light. We only had it for 2 yrs. Call Sharp, they said they can sell us a refurbish one for $400 but turn in our old one. We just want to get it fixed. Found a lot of people have the same problem. Read that others replaced power board but did not work. Only thing that makes sense is that Sharp has faulty soldering. Is there anybody out there that can help us and others with same problem? We think there should be a recall on Sharp Aquos tv. Below is a picture of us going back in time. We finally got our 1st big flat screen, now we have to go back to our old tv. We wish we went back to our original choice, Samsung. Thanks to Best Buy the salesman, we bought the wrong tv.
Reviewed Sept. 16, 2014
I used to work for Sharp (in the tv department) and we were always told to tell people that their problem was not a common issue when really the problems that customers would call in about were repetitive. I always wanted to tell the people that would call in after purchasing a brand new Sharp tv to take it back to the store NOW because it will not last and you'll have problems with it sooner than you think! You see, Sharp is a Japanese company that sells overpriced products by putting cheap (non-lasting) parts into their tvs to make them work for only a short time, forcing you to buy new. YOU'RE GETTING RIPPED OFF! I wouldn't recommend Sharp to anyone!
I've heard many complaints about the customer service as well and it's true. They aren't trained well at all. In fact, I felt like I was just trained to basically lie to the customer and perform some bogus troubleshooting that NEVER helped to solve the issue. I could go on all day about why buying a Sharp product is a bad idea but the point is, save your money! Yes, the picture is beautiful but the sound quality is horrible. You need a sound bar just to hear the tv clearly. Trust me, there is nothing good about this company or their products!
Reviewed Sept. 14, 2014
I purchased a 70" AQUOS LED Smart TV and within 6 months it was defective. There is a large pixelated line across the entire screen. Customer service was contacted and we were promised an exchange and an upgrade within "two weeks" including delivery and installation. It has been more than 3 months and Sharp still has "no televisions in the warehouse" to make this situation right. How does a large electronics company have no inventory for 3 months? I continually called and was eventually referred to Best Buy to exchange the television but they will not honor the upgrade. Sharp agents are friendly but do not have any authority to do anything and can't seem to make the situation right.
Reviewed Sept. 13, 2014
I purchased 6 TVs from Sharp, three have failed. What's worse is I have been waiting over 2 months to get a replacement. I call up once a week and still do not have a working TV. Customer service folks are very nice, they tell me they are sorry. BUT, they never resolve my issue. I am in the electronics field. These are brand new TVs. It is so frustrating. I am probably going to have to lose money and go buy a different brand. I have purchased over 50 TVs in my lifetime for personal use and I have never been so frustrated. I WOULD NEVER EVER NEVER EVER recommend Sharp TVs to anyone. If something happens, they do NOT take care of you. I have been very calm every time I call up. I ask them to raise this to their supervisor. I don't even get a call back.
Reviewed Sept. 13, 2014
My Sharp LED TV, purchased June 2010, suddenly made a popping noise and went dead. I do not get anything on the screen and the power light does not come on. I will never buy another Sharp product again. This TV is obviously a piece of junk, useless to me.
Reviewed Sept. 4, 2014
I hold my electrical engineer postgraduate degree from a top US university. I have studied the same OPC 2-long-5short flickering problem with my LC60LE847U TV for a long time. So my comment is objective. Sharp has a big financial problem in last 5 years and as a result, their board team decided to exchange 10% of their shares with Foxconn for better integration and management. The Foxconn team basically designed Sharp TV with the LCD panel from Sharp factory in Japan, and branded it as a Sharp TV. Foxconn team, in their continuous pursuit of profit margin, outsourced the power supply board to their friends call Delta.
Now do you remember why your laptop monitor has the backlight issues when it just passed warranty period? The same thing happens to your Sharp TV. These power supply team from Delta is the same company and people who designed your laptop monitor power system. They know their product mean time between failure is just little bit longer than the required 12 month warranty period. But so what? They don't care and they are only paid by Foxconn with that much money to keep it running for 12 months.
The net result is that your Sharp TV is more like your cheap $x00 laptop, and won't last any more longer than the required warranty period. If you are not happy about it, you have the choice to either buy the extended warranty or walk away from Sharp. Delta team are now so experienced with such a nasty and dirty game that they can control your Sharp TV life within months period by choosing different brands of electrolyte capacitors, ICs, power regulators, and LED backlight bulbs etc.
Reviewed Aug. 29, 2014
I bought sharp led 32" tv on 3rd July 2014. On the 26th July 2014, the screen of the tv became black. Only the red indication light was on. I took it back to melcom where I bought it. It has been 33 days now, my tv has not been repaired. I want to say I’m highly disappointed to have bought sharp product.
Reviewed Aug. 15, 2014
I guess you can welcome me to the party. My 14 month old Sharp 70" purchased from Costco developed the infamous 2 long flashes and 5 short flash dead screen code. Luckily still under Costco extended warranty, Sharp won't even deal with it, they told Costco no replacements no refurbs....so I'm off to Costco - they have offered me my money back or a TV from a new manufacturer. I knew in my gut I should not have dealt with Sharp but thanks to Costco it's just an inconvenience.
Reviewed Aug. 10, 2014
I purchased a 70" Sharp LED Aquos smart tv from purchasing power. Hadn't even watched the tv because I still had my other 70 Sharp led tv on the wall. Sold my old tv and I waited 3 months to take my new tv out the box. Removed tv from box and decided to make sure the TV worked. The tv had green and red horizontal lines at the bottom and the bottom of the screen was black and the upper screen was white. Contact purchasing power and they stated that their warranty kicks in after a year and to contact Sharp. Contacted Sharp and they asked to take pictures of the tv. Took the pictures and emailed it to them.
They also had me to try to reset the tv and it didn't work. They sent me email to call back and that they were finished processing my case. They stated that the tv could not be fixed and they offered me a refurbished tv for $1300. I stated my tv came in the box that way. They asked me to send more pictures. Same response from them as before. I am still paying on the tv and not able to watch it at all. Their customer service is garbage. I am reporting them to the BBB. Maybe they'll get something done. Never purchasing a Sharp again!!!
Reviewed Aug. 3, 2014
I purchased a Sharp Aquos 60" LED SMART TV LC-60LE650U from Best Buy in May of 2014. First week of July 2014, my product was ruined due to faulty workmanship/quality. I was referred to Sharp by my purchasing store, stating it was out of their hands, that in my case the issue should be covered by the company. Sharp gave me and is still giving me the runaround. I have made countless emails and phone calls with no luck. Was called a "liar" by a customer service sales rep, stating "tvs don't break on their own." I am told the best they can do is provide me w/ a discounted price of a refurbished unit of the same model. Their discounted price is hardly a discount, maybe $200-250 off original pricing.
Mind you this TV did this itself, I did not cause the damage in any way. The technicians ruled that this was caused by physical damage from looking at pictures. I refuse to accept that, as it was not. They finally agreed to send a service tech to my home to look at tv. This was an even bigger joke. All he did was take pictures with a cell phone. He could not answer any questions I had because this was not his "regular job". "I just got told to come take some pictures." I could go on and on about the service I have received. I never realized purchasing a product would be so stressful. I WILL NOT spend any more money with this worthless company who does not stand by their products. In the mean time, I am stuck paying for a tv that cannot even be watched.
Reviewed Aug. 2, 2014
Spent $1600 hard earned dollars on Sharp 70 inch tv model LC-70LE640U. 2 months after the warranty expired, the backlighting began flickering and rolling. Tech support had me reset, then told me to take it to a repair shop. They said out of warranty and they could do nothing more to help me. Was a great picture while it lasted. I think 14 months is a very short life span for for a tv. I have a quasar from 1981 that still works. LESSON, EXTENDED WARRANTY! 14 months, I feel cheated!
Reviewed July 23, 2014
I bought a 70 in sharp 4k TV on 3/23/2014. I bought an extra 5 year warranty through HH Gregg. I've had the TV about 4 months. It has a red dot on it that stays on. When I contacted Sharp, they told me to take pictures and send them in. I have done this 3 times now. They don't even call me back, I have to call them. The TV is under warranty, I haven't done anything to it. I think it has a dead pixel, or it's stuck on, on red. They keep giving me the run arounds, don't want to fix it, keep making up excuses. I have cooperated with them, and it's going nowhere. I have all the e-mails I sent them, and the ones they sent me.
I want my TV fixed, before it gets worse. I have never dealt with a bunch like this. On a consumers' site, all kinds of people report they have been done the same way. These people need to be prosecuted for ripping people off, and not covering their product.
Reviewed July 18, 2014
Sharp Aquos 60 inch led smart TV - I bought my tv from Best Buy 4/11/2014. The tv now has a vertical green line down the left side of the screen. I call Sharp being that it is under warranty. They told me to send pictures and receipt and that a tech will get back to me in 1 or 2 days. I have now been calling for 2 weeks, still no one has called me. Every time I call, they give me the runaround. I still haven't heard from them but from reading the 80 some odd complaints with similar issues, I am not very optimistic about what the outcome will be. Did I mention I have to still pay for this defective tv on my Best Buy credit account. NEVER AGAIN WILL I BUY A SHARP PRODUCT. I wish I would have looked up these complaints before I made the $1000.00 purchase. If there should happen to be a class action, please contact me at **.
Reviewed July 10, 2014
I bought my Sharp in Dec 2012 from Sears in Don Mills & Sheppard. After couple of weeks NETFLIX start freezing. Contact sharp - they send the tech team, change the motherboard, bring it back and after 2 months same issue, & until now am having same problem. They fix 4 times so far but result is ZERO. This Shaun guy is a professional liar. He said there is nothing Sharp can do because it’s out of Sharp warranty. Go to Sears & Sears says it's Sharp product, talk to them. I don't get it. If they never fix the issue in first place how come this guy is asking me to go to Sears. Warranty my **… Don't buy Sharp. They are liar, bad customer service, very bad experience. Am stuck with this piece of ** & can't watch what I want.
Reviewed July 6, 2014
I purchased this TV about a year and half ago and didn't think I was going to need the extended warranty. Well, needless to say, a thin blue line appeared off center to the left and now I have found out this is a common problem with no solution. I feel robbed after placing my trust and faith in this brand of TV. This thing cost me $3000. I guess we learn from our costly mistakes and this is a very expensive lesson to learn. SOS. Shame on Sharp!
Reviewed July 2, 2014
I just bought a Sharp Aquos LC70UQ17U. I was in the market comparing Sharp with Samsung. I choose Sharp, (bad choice) never again. I hang the tv on the wall and I see a green line on one side. I was very careful, there are no cracks because there was nothing. I have try to get an answer from Sharp customers services. After 2 weeks, they send me an email to contact them (they did not try to even contact me on the phone). Of course they do not want to replace the tv or even cover the warranty. They try to charge me 1350$ to fix it. What is amazing that they did not told me to send to any service around Miami, nothing. They did not even tried. Very bad company and they do not check the tv. I just bought a 2500$ tv and no warranty. DO NOT BUY SHARP TV PLEASE IF YOU CARE ABOUT YOUR MONEY!!!!!!!
Reviewed June 29, 2014
3 months after warranty 70" TV screen, picture started to flicker and row. Sharp reply was to do a reset on system and then when that didn't work. They were as much to say it my trouble now. They recommended a TV service and said they could not help me more than that. $2000 dollars and 15 months of use and this TV is garbage. Sharp does not care about their customers. I hope to let everyone I know about what type of equipment and service to expect from Sharp. None!
Reviewed June 16, 2014
This guy was so rude to me I couldn't believe it! I asked him a few questions and everything he replied with was sarcastic! It was like he was in a hurry to go to lunch or punch out! I was extremely nice and he was just impolite! He kept on giving me the same answer: "I don't know. Look in your manual!" Not the kind of guy who should be a phone rep!!!!!!!
Reviewed June 3, 2014
I'd purchased four 26" SHARP" flat screen T.V.s from HHGregg. The first two were purchased initially: One for my bedroom and the other for my sister, who lives with me and my husband. Because of the beautiful picture quality, I purchase two more within a few weeks for my daughter and grand-daughter. I did not purchase warranties, as I expected these T.V.s to have a lengthy life as did my old T.V.s. My sister's T.V. was the first to go--approximately 3 months after the one year warranty expired. My own T.V. went out a couple months later and the other two within a week or two of each other. I, initially, thought it was a cable problem when the first T.V. went out; it turned out to be the T-Con Board which cost nearly as much to repair as purchasing a new T.V. HHGregg couldn't help because I hadn't purchased an extended warranty. SHARP wouldn't help me. I set the T.V.s out on the curb for the garbage collectors--as these T.V.s were precisely that: GARBAGE!!!. Nearly $2000 wasted. I've since replaced them with LG models.
Reviewed May 30, 2014
We bought an Aquos LC-46 inch Sharp TV in Oct. of 2010, cost $1250 from Sears. I started to get that blinking "arrow/boomerang" light at the bottom - 2 short ones, followed by 5 fast ones. Sears wouldn't help as I know those blinking lights are Sharp's "signal" & code for what's wrong. The "Geek" squad from Best Buy told me what it meant, that the motherboard was bad, that it will cost more to get it fixed than buy a comparable one, preferably not from Sharp. I'll never buy another anything from Sharp. Very arrogant with their customers, of no use to us after paying good hard earned money to buy their faulty products... Will stick to SONY or Samsung, even LG for our next TV.
Reviewed May 22, 2014
I bought my 72 inch TV from Best buy on 10/3/13. It's not even a year old and product is still under warranty. My TV started having lines from the top of the TV to the bottom and lines on the sides...after claiming the damages and waiting 2 weeks for a responds from SHARP! I had to call to see what was holding up my claim.. I was told that the warranty will not cover the damages because on the pictures I sent out it looks like it is physically crack. I explain to Customer Service that the TV Screen is not crack nor damages any where around the TV.. In the middle of my conversation with CC, I requested to have a 2nd opinion to have a authorize SHARP TECH come out to my home and physically investigate what is damage or what is causing the lines in my TV.
Customer service said they're not able to send a TECH out although SHARP can offer me a refurbish replacement for only $1000.00. My responds- why should I buy a refurbish TV from SHARP if is still going to break on me. If I knew that SHARP was going to give me a hard time! I should of stayed with my brand TV which is SONY they have the best warranty service and great customer service.... THERE SHOULD BE A LAW SUIT AGAINST SHARP! I waste my money on a SHARP TV that is only 7month old and it's sad how I put my faith on the product that can't be fix that is under warranty... TO THOSE TV SEEKERS, DO NOT BUY FROM SHARP OR YOU WILL GET RIP OFF...
Reviewed May 17, 2014
Bought a Sharp 70-inch on February 13, 2013 with a 1-year warranty. It lasted 2 months after my 1-year warranty was up! Called Sharp and they offered to assist me in troubleshooting the problem. It didn't help. They offered me a number to call for a service company to come out at my expense. That alone shows you how much they stand by their product or care about us as consumers. NEVER NEVER NEVER BUY A SHARP TV!
Reviewed May 11, 2014
Bought a sharp 70 inch tv (3000$) March 18, 2013 with a 1 year warranty. It lasted 1 week after warranty was up! Called Sharp and they offered me a new one for 1000$ plus tech fees (200$) and wouldn't even give or even let me buy an extended warranty for the tv. That alone shows you how much they stand behind their products! I feel like they kicked me in the nuts when I was down! Never buy Sharp again. I hear lots of good stuff about Samsung though. :)
Reviewed May 7, 2014
Turned on my TV last week to find a vertical green line roughly eight inches from the left side of the TV. Sharp Aquos Advantage said, "Too bad, warranty is over but you could drive 55 miles to our nearest authorized repair shop with the TV and get an estimate which we might consider." Gee, carting a 120-lb. unit sounds like fun, especially with no guarantees of any consideration. Last Sharp TV I'll consider or recommend to anyone. Over 1,000.00 a year to watch TV. WOW!!!!
Reviewed April 28, 2014
I purchased a new Sharp Aquos and it broke after 6 months. Big green line down the middle of the picture making it unbearable to watch. I called Sharp since I was under the 12-month man. warranty and was told it would cost $125 additional to fix it, and would be replaced with a refurbished model with only a 90-day warranty. After several calls spanning over 4 weeks, the issue is still unresolved and even though I had requested to speak to someone with authority over the decision, I was never given that opportunity. As far as I am concerned Sharp is a bunch of crooks that produce a faulty product and refuse to stand by it. I will never purchase another Sharp product in my lifetime and hope to pass this down to future generations.
Reviewed April 23, 2014
Bought 50in Aquos. It had a software problem. It was replaced with the same model with the same problems. Was then given a 60in. I then contacted sharp and asked if a problem existed with the software on this model. They said yes but it can be sorted? That makes the tvs not fit for purpose. Who do I tell about this?
Reviewed April 23, 2014
We got the TV in Dec 2012. Watching TV, everything was fine. 60 inch, total 1,900 dollars.. Screen went black. Called cable. He said it was the TV. Called TV repair man, said the LED lights were shot, not worth fixing the TV. So for that many months, all that money, we are out of a TV. I think a thousand a year for a TV is a big price to pay. Called them, they said, "I'd have to get the repair man to explain, and maybe they would help." That's a joke. Another 80.00 for repair man to come back, or we at 70 plus years old could take it to their shop, in what I ask :( .... I am sick.
Reviewed April 19, 2014
I purchased the 70" Sharp Aquas 3D LED/LCD TV Apr 13. By Aug 13 it had to be replaced due to the sound malfunctioning. Now, Apr 14, my TV has broke AGAIN. This new one has rolling lines going across the screen. Sharp will not replace my TV with a new one nor will they return my money.
Reviewed April 9, 2014
Stored the TV for three months and Never started again... There is no warranty from Sharp as to fix it at no charge after paying $791.00 for only three months of usage. I will not recommend to no one.
Reviewed Feb. 4, 2014
Purchased Sharp Aquos 80" 844 series LED HDTV set for $4,200 in October 2012. Within a year a vertical red laser line appeared on the right side of the screen. Within 2 days, the width of the line increased. I had a local (savvy) TV service repair tech come to my home to troubleshoot. New boards were ordered, replaced and the problem persisted. It was determined that the panel was defective and the replacement parts/service cost would be outrageous. Sharp Corporation offers a tech with flippant lip service, turn the set on and off, press this button, tell me if you still see the line? I've turned the set on and off up-teen times and the line is here to stay. I am now seeing RED! They attempt to push consumers off until their warranty runs out. I took an extended warranty with a very reputable In Home Service Contract company and they are making good on this worthless beast that Sharp does not stand behind. The last thing I want is a refurbished TV from Sharp. Garbage in garbage out. I WILL NEVER PURCHASE ANOTHER SHARP PRODUCT!
Reviewed Jan. 21, 2014
I bought my lc-80le657u TV in November 18 of 2013. The problem that I reported with the TV was a lot of cross talk on the 3D part (where the 3D test has colored balls and on every single 3D movie I have tested). After having two unknowledgeable techs come out to check the TV they said it was normal (UUMMM! Normal, not when I checked all the other TVs on display it wasn't normal). Is it that Sharp has no clue about their product or is it that they won't admit to having a problem with the set (I tried new HDMI cables, 4 different 3D Blu-ray players, a factory init, all of my collection of 3D Blu-ray discs, the tech guy replaced two boards in the back of the TV and tried adjusting the depth but nothing has worked).
I wonder if anyone ever spent $6000 on a TV and it had this issue. How many times did they have to call Sharp or e-mail them only to have them tell you that you have to call customer service, again and again and again (nobody in Sharp has a clue about this technology. Either that or they are playing stupid just to get rid of a known problem with their TVs. It's just too bad I got suckered into buying this TV and finding out that they won't or don't want to stand by it (I've bought many Sharp products over the years but will never buy a Sharp product again). Never, not with this kind of service. They keep trying to play ping pong with a customer that has paid a lot of money for a TV and has received no real answer to the problem. My advice would be don't buy anything from Sharp unless you like a lot of BS with your warranty.
Reviewed Jan. 20, 2014
I purchased a 70" model LC70LE640U in August 2012. I declined a warranty at the place of business but later purchased a contract through Sharp for one year. In Dec of 2013, I discovered a small black shade semi-circle at the bottom right of the screen. I made contact with the repair service call, and was given a claim number. I was advised by email to send them photos and the technicians would determine the problem. After sending them pictures it was determined that the panel was bad, and Sharp was not going to repair it. I would get a phone call with the solution.
After 5-7 days w/o a call and after 4 other calls to the warranty service I was finally told the Sharp offer was a refurbished same model with a 30 day warranty, or a buyout for $1,000.00. I was also told that I would have to dispose my old TV and have to buy another extended warranty for the refurbished TV. I believe that I got screwed and that Sharp treats people as numbers. Take it or leave it attitude with customers and their ridiculous warranty service that the customer buys. Total rip-off, I will never buy a Sharp product again.
Reviewed Jan. 17, 2014
Purchased a new 60 inch LCD SMART TV from Electronic Express in Oct 2013 and on 1-7-2014, it developed a vertical blue line down the screen. Electronic Express will do nothing (I will remember that when I need other electronics) and dealing with Sharp is a take it or leave it “refurbished model”. Could have bought one of those at the salvage place for 1/2 price. This will be my last time dealing with either one of these companies. I wish I had done more research. I found countless complaints about Sharp after I started looking.
Reviewed Jan. 10, 2014
We shopped for a 70" TV for over a year. This was an important purchase for us and we wanted to get it right. On October 21, 2013, we purchased a LED Sharp 70" 240 HZ Smart 3D TV at H.H. Gregg. The salesman told us that Sharp was a quality product, and that the company had very good customer service. This particular unit was on sale for $300 off ($2679). The unit was installed on a wall mount. On November 23 colored lines developed down the center of the screen. On Nov 24 we called our H.H. Gregg salesman to alert him to the problem and he said to contact Sharp. Sharp told us to take photos of the unit and send them to them which we did the very next day. Sharp technicians never looked at the set, only the photos that we emailed and determined that it was a cracked screen and that it was our fault, even though it hung on the wall for 4 weeks. They offered to replace it with a refurbished set (a.k.a. Used) for $1560.
We decided to get a second opinion and once again called our salesman at H.H.Gregg who recommended a very experienced repairman familiar with large screen Sharps to analyze the TV set. He inspected the set inside and out ($189) and said the chrome bezel around the LCD screen appears to be pinching/pushing too tight causing color bars down the middle and there was a crack and it was likely damaged in shipping or defectively assembled at the factory. In his opinion, the issue either happened at Sharp, or in the handling by H.H. Gregg. The Tech also discussed how the Sharps are designed compared to Vizio and Samsung. His opinion is that the inherent design is engineered to be much weaker and prone to cracking due to lack of internal supports for the large glass. Vizio and Samsung are designed differently with bar supports to protect the glass from flexing. He would definitely recommend the Vizio and Samsung over Sharp from a design and potential breakage perspective.
We sent H.H. Gregg the photos and repairman's analysis. They were less than helpful and said there was nothing they could do about it and we should contact Sharp as it was the manufacturer's warranty. We contacted Sharp again and asked for someone a little higher up and again sent photos and the expert technicians analysis. Sharp came back with the same offer replace the set with a used one for $1560. Sharp and H.H. Gregg appear to not really care about a customer who laid out almost $3000 for a product that they refuse to stand behind. Each one says its the others issue. We declined Sharp's offer of a used set. We do not want another Sharp product in our house or having $4700 tied up in a TV that is prone to failure.
Yesterday we went to Costco and bought a Vizio 70" 240 HZ 3D for $1949. Costco told us that if there is a problem within the first 60 days to just bring it back and they deal with the manufacturer. Costco doubled the manufacturer's 1 year warranty to 2 years and we purchased an extended warranty (for a total of 5 yrs) for $99. This Vizio is superior to the Sharp and more solidly built. We wish we had gone to Costco and not purchased a Sharp in the first place.
Reviewed Jan. 1, 2014
I purchased this television and is a few months out of warranty. Somewhere in November 2013 after we had it turned off in the evening, it won't turn back on the next day. It was completely dead with 2 short blinks light and 5 long ones flashing at the front of the TV. So, I contacted Sharp about it trying to get technical help. All Sharp representative told me was that the TV is out of warranty. All they can do for me is the TV required service and I should take it to the service shop they recommend or of my choice. I was shocked to hear that because this is a TV I bought of almost $4,000.00. Few days later, I took the TV to the shop and to cut the whole story short, they told me that the main board is bad and that it will cost me $700.00 to replace.
I then asked the technician if there was anything we (my family) might have done wrong. He simply told me No that it is a failed board. I also asked if power surge could also be blame, although there was none that I was aware of that night and the TV is even power surge protected with APC surge protector model # P11VT3MP6 - same answer, he gave me....NO. Meanwhile, before this incident, Sharp has been shooting me email and letters for me to sign up for Aquos Advantage. I felt I do not need it for now. It could be they knew quite alright that their product is not reliable, that is the reason they are pushing for that package. I'm still trying to get them to do the right thing before I'll take it further. What bad products Sharp is marketing. They're building these huge TVs with huge tag price with no regard whatsoever.
I also forgot to say that I bought one of their fax machine model # UX-B800SE a year back that does not work. This machine can't even scan one single paper without jam. Same thing with the multi-functions copier machine we have in the office, though that is none of my business. It's up to my boss for that. Please, if you are reading this, stay away from Sharp products and if there is an attorney that will go for a class action on this TV, I'm in for it. Shame on Sharp on how they are ripping people off of their hard earn money.
Reviewed Dec. 31, 2013
On Sept. 1, 2013, my 11 month old Sharp 48" Flatscreen stopped working. One half of the Screen was all neon colors and the other half was normal. I called Costco where I bought it and they referred me to the company AQUOS. From there, it has been a nightmare. They sent me a refurbished TV a month later that wouldn't even power on after guaranteeing me that the TV's were completely inspected before they leave the company. A month later, they sent me another refurbished TV and it was so warped that it wouldn't go on my wall.
Now it is 2014 and after talking to the company twice a week and Costco talking to the company about once a week, and after the last deal was the PROMISE to send out a new TV in November for me to get by Thanksgiving, I have received NOTHING. NOR have I ever received a call back from ANYONE after the promise that they will. I have never, never dealt with such a horrible company. They lie. They won't even give a full warranty on a new product IF I ever get one. They put me on hold for a long time. You never talk to the same person twice. They CLEARLY have the worst customer service I have ever seen. A warning to all, Don't buy Sharp!!
Reviewed Dec. 17, 2013
I had been having problems with my Sharp TV for almost one year and for the same time I had contacted the customer service from Sharp. Customer service asked me to send them some pictures to show them the problems. I sent the pictures. It took them more than three weeks to answer to my email and to say that I should send them more pictures because the ones I sent were not enough to find out the problem. It gives me the impression that they are trying to delay the problem in order to get the expiration date of the warranty. I think Sharp has cheated me with the product and also the extended warranty?
Reviewed Dec. 6, 2013
You have the WORST Customer Service. You don't give a crap about your customer satisfaction and your product is clearly **. I've waited almost 7 weeks for an estimate on my "Just over" 2 year old 60" Quattron 3D TV with VERY LOW hours and they tell me it's a main board and power module at at cost of $810. Then Sharp wants to make me an offer by exchanging my TV with a refurbished TV at a cost of $800. ARE YOU KIDDING ME? How is a refurbished TV going to be any better than what I have? And then to charge me an additional $800 is just unacceptable. Plus the REP I spoke to was just rude and arrogant. I will be exhaust every outlet possible to spread the word on your company and I suggest anyone else with a Sharp issue do the same. It really is disgusting that most of the comments addressed here are negative.
Reviewed Dec. 4, 2013
Sharp Aquos 70LE757u - I bought my original set in March 2013. After two weeks, a section of screen the width of about 4 inches appeared from the top of the set to the bottom. This was called "banding" as a wide band or swath was missing from the picture. Sometimes the band would be white, brown or black. And once the set warmed up the band would disappear. Sharp sent me a replacement set. After about a month, dark lines of "shadows" started to appear from the left side of the screen. From small to large, with the largest running from the top of the screen to the bottom. These shadows are best described as if you were trying to draw a picture of sound waves on paper.
I have had three technicians review the problem, with two of them having the same results and they termed the problem as "LED Contamination". There is no fix for this and the set has to be replaced. One of the technicians was hired by Sharp to determine if my claim was valid. They also made it very clear to me that if the problem was bogus, that I would have to pay for the service call....I did not have to pay, but I still have not heard from Sharp on this issue. I have made repeated requests and now they are saying they have not gotten the report from the technician...
Reviewed Dec. 2, 2013
We purchased a Sharp 70 inch LED set from Best Buy on 11-19-13. By 11-21 I saw a defect on the large screen with a blackened section in the lower right corner. I called Best Buy whose technician came out 3 days later and diagnosed it as needing a major screen repair which will total out the set. I was told the paperwork would be submitted 2-3 days later and I should be able to schedule a replacement. 5 days later I called Sharp as Best Buy stated they were waiting on authorization from Sharp. Sharp told me that the technician from Best Buy had to take pictures of the defect so their management committee would second guess the technician's diagnosis based on these pictures and render a final decision whenever they get around to it.
I called the repair person from Best Buy and he has never heard of this policy with Sharp and he has worked on many of their TVs. I then got the store manager from Best Buy involved as well their corporate headquarters. This was a definite black mark on our Thanksgiving as the screen was horrible for the price paid. Today on 12-2 Sharp was still waiting on the pictures which I sent myself and they will get back to Best Buy maybe by next week. This with an RA number so I can get a replacement eventually.
This type of micromanagement and second guessing is slapping the customer in the face and tells me they know they have problems with their sets. Now they cover it up with a huge bureaucratic runaround and the ultimate losers are the customers who have spent from $1,500.00 to $2,500.00. Our once in a lifetime expense has turned out to be a nightmare. I will be returning this and NEVER again will allow anything from Sharp into my home. Save yourself time and hassle and buy anything else EXCEPT for Sharp.
Reviewed Nov. 26, 2013
I bought a 42 inch LED Sharp TV in May, 2013 at BestBuy. In the beginning of October, 2013 it just stopped working. I contacted Sharp Tech support and they had me try to jump through the "test this" hoops. Since it wouldn't turn on at all I couldn't test anything. They said that they needed a copy of the receipt and since it was still under warranty, once they got that, they would send a box and I would have to pack it up and send it back to them as no one in my area repairs their TV's.
I did check with Best Buy at this time but no one in our local Geek Squad had the ability to repair this. Got the receipt to Sharp and a few days later I got the box delivered. Well, got the TV all packed up and dropped off at FedEx. Sharp told me they had a five day turn around time on repairs. They received it on 11/11/2013.
On 11/21/2013 I received a call saying it could not be repaired and they would provide me with a RA (return authorization) so I could return the TV to BestBuy. BestBuy will give me full credit, store credit, toward another TV. As of today, 11/26/2013, Sharp doesn't even show that the TV has been shipped back out to me. BestBuy has called me to confirm that they have the authorization from Sharp to accept the return, but without the TV I can't do anything.
Sharp sucks, but come on BestBuy, you are just going to return the thing to Sharp anyway, so why make me bring it back in to you? I know it's not BestBuy's fault it stopped working, but work with me. I asked the manager of BestBuy if I came in and bought another TV today, would they give me a cash refund when I finally get the Sharp back instead of store credit, but he said he couldn't do that. He said that refunds of that amount are done via check and it takes 7-10 days before you get it. That was good to know. Use a credit card at BestBuy!!!
Reviewed Nov. 22, 2013
I purchased a $1,900 70-inch Sharp 120gz non-3D TV roughly 5 months ago from Best Buy. I did not buy the Geek Squad warranty. I also paid $200 to have a professional mount this huge TV on my wall. About ten days ago, a blue line has shown up vertically on the TV, which distorts some of the color around the blue line. This is where it gets interesting and the sole reason I am writing this review. I'll give you the short version, I call Sharp and they tell me I have two options: accept a similar REFURB model to ship in 7-10 days or accept a Return Authorization from them to Best Buy. They said call Best Buy and see what kind of "deal" they will give you.
I call Best Buy and they have no clue what I am talking about. I call back Sharp and we spend over an hour going through corporate Best Buy channels to speak with someone regarding this. Right when we get someone who can help us from Best Buy, my Sharp rep says, "Hey the refurb model we are going to give you is a huge upgrade, you won't get a better deal here". So we hang up essentially killing an hour of my time at work. He says the model he will be giving me is the 70-inch quattron 240gz 3D model which is roughly $800-$1200 more in value.
I'm excited and think Sharp is a real stand up company. I accept their deal, go home, tell my wife, my friends at work... I'm excited. Next day the guy calls me, "Sorry, I made a mistake. We can't give you that model." Basically through a little complaining by me, he says, "You have no options or you can try to navigate the Best Buy RA," which is basically get your money back but you have to return the 70-inch TV yourself and work it out with whatever Best Buy has in stock. I accept Sharps deal. THE NEXT DAY, Best Buy calls me back again and says they don't have that one in stock and to go to Best Buy.
I flip out! I explain to them what I have been dealing with and they need to take to a manager and at this point honor the original deal for the upgraded TV. A few hours later another rep calls me and says, the only deal is they will give me a new NEW TV of roughly the same model, no upgrade. At this point, I am like whatever I will take anything because I have to wait 7-10 business days for delivery, so we are looking at the next week in December. Sharp could have won me over for life! Now I will not only never buy their product again but I will write reviews like this. Sharp, if you're listening, take care of a customer who spends two thousand dollars on your products... Good luck if you're reading this.
Reviewed Nov. 21, 2013
Bought a 70" 3D Sharp on Sept 9. 2013. A vertical line appeared some weeks ago. I spent 47 minutes on the phone with a "technician" today, who asked me to conduct a series of tests and reset procedures. I was also asked to read technical information off of a diagnostic screen, which was also time consuming. At the end of this process, I was informed that in a few days, I will receive an email, giving specific instructions regarding pictures I must take and submit to Sharp. These will be reviewed by parties unknown, who will make a determination as to what the next step will be. I can't imagine what sort of delays would be involved if I didn't have the technical knowledge and digital equipment required to comply with their demand for pics. It occurs to me that they are simply trying to save a service call charge, by a local repair shop, which would conclude that there is no repair possible, as the lcd is defective. I fully expect to get a new set shipped to me, but who the hell knows when this will happen. Needless to say, I have purchased my last Sharp Product.
Reviewed Oct. 25, 2013
We bought a 60 inch Aquos LCD television from Sears in September. Not even one month goes by and it has developed a green line from the top to the bottom just left of center. I called the Sears store we bought it from and they advised that due to an agreement, it has to be serviced by Sharp. I called Sharp and they were not open. It was not even 5 o'clock on a weekday. I called the next day and got someone that had a phone problem so that after he put me on hold and came back, I could not understand him. I had to call back. I spoke to a lady and she had me perform the usual script troubleshooting steps and reset the television back to factory specs. The line did not go away.
She advised me that she had to send an email with all her findings to the manager and he would email me back in a couple of days. I got the email. They wanted pictures of the issue, the serial and model number and the receipt. I sent them the information and advised them that they are in violation of the Magnuson-Moss Act. They are not allowed to have a requirement like they do that asks for proof of the defect. I am still waiting to hear back from them about it. It has been a week. So don't spend 1400 USD on a television from Sharp. They are a joke when it comes to service.
Reviewed Oct. 25, 2013
Crack on 80 inch Sharp Aquos TV - Sharp says my LCD panel is broken due to physically induced damage. I can't find any evidence of even a scratch on TV surface. They refused to honor the warranty and asks me to shell out $2500 for a refurbished unit. Did anyone have success in small claims court?
Reviewed Oct. 23, 2013
In 9-2011 I bought a sharp Aquos Quattron from a major brand electronics store. A little less than a year goes by when I started having a problem switching to a different input. At first it would take a couple of seconds to switch as if the TV would want to turn off, but then it would eventually switch. A week or so I tried to switch the input again and it shut down completely, and it never turned on again. The light in the bottom middle of the TV blinked once slow then it would blink twice fast. It kept the same blink pattern until I unhooked it.
I called the store where I bought it. Luckily I have a extended warranty because less than a year later around the same time... football season.... the same problem happened again. I have two years left with my warranty. I think this will continue to happen after my warranty is done. What am I going to do then? I recommend not to buy a sharp TV. It takes weeks to get my TV fixed... and Sharp will not replace it even if I tried to ask for one. I should have stuck with a Samsung brand. Does anybody else have this problem??? We should file a grievance with sharp... ;)
Reviewed Sept. 28, 2013
After a very satisfying 6 weeks of watching my Sharp 60-in LED 240 htz smart t.v., one day a yellowish green vertical line appeared about 6 in. from the left side. Tried to do every adjustment possible to no avail. Called Best Buy in Canton, GA where I purchased it and they said they would send the Geek Squad to look at it, had me call a no. and was put on hold literally for 2 hrs before I gave up, walked around with my phone on speaker. Tried the installation line instead of repairs and someone answered right away. Repairs put me and him on hold for 45 mins. Finally got hooked up with a contracted repair service in South Carolina, gave him my info... Hasn't called me in a week. Called Best Buy again. Someone called me back and said they would get the Geek Squad for me and she hasn't called back... Ignore them and they will go away... At Best Buy, they agreed that a pixel line went bad and said it was under factory warranty....So what if you can't find them ...1600 bucks for a superior t.v. with a line across the picture... I will not give up Sharp!!!!!!!!!
Reviewed Sept. 3, 2013
I received a new update for my 5-month-old 70" TV and got hung at 67%. I spent a couple of hours on the phone and it came to nothing. Now don't have the "smart central" so I can't access the Netflix. They wanted me to drive 210 Kilometers and take it to a service center. I'm over 60 and without any means to transport the TV. Now the warranty is gone and they want me to get a hold of my extended warranty. To me it's committing fraud but they refuse to come and pick-up my unit and fix it. People, be careful with Sharp. They don't fix what they sell.
Reviewed Aug. 7, 2013
Sharp 42" 3 or 4 years old, it takes me several attempts to turn on. This is so frustrating. I put old faithful in the basement and am stuck with this in the main living area.
Reviewed July 15, 2013
I purchased this Sept. 4, 2012. Last night TV went black with power button flashing twice long then twice short. The power board has failed and it's only been 10 months. I've now read that this is a common occurrence with these Sharp TVs. Shouldn't there be a recall because of this defect??? After we get this thing serviced, if we continue to have problems, we will get a different brand TV - and I will tell everyone on Facebook to not bother with Sharp brand products.
Reviewed July 8, 2013
We purchased a brand new 60" Sharp TV that never worked. After talked to Sharp many times and having a repair person come to our house 3 times the ONLY thing Sharp would do is give us a refurbished TV with no warranty. They state that their refurbished TVs are just like brand new TVs but they don't stand behind it and give you a new TV warranty. PLEASE NEVER BUY A SHARP TV!!!!!
Reviewed June 23, 2013
Sharp TV Liquid Crystal LC-42SB48UT-A - On 12/15/10 I purchased the TV for a total of $859.99. During the weekdays, the TV is not on and only on weekends about 8 hours a day. On 6/19/13 it was on. All of a sudden, a large crack and then it went dead. I called customer service and they tried to troubleshoot, but it would not come on. They told me to take it in for repairs to PRO TV AND AUDIO SERVICE in Elkins, WV. Why should I have to pay for repairs when the TV was hardly used and is only 2 1/2 years old? Does not Sharp live up to the products? I filed a complaint with the BBB and nothing.
Reviewed June 16, 2013
I bought my Sharp 50" Aquos today. The power light is on, but the TV does not get picture or sound. I called the help line. They asked for all my particulars, plus model and serial number. They congratulated me then asked what the problem was. After explaining, the person there stated he could not help me because I live in Canada. This being a Saturday, I would have to wait until Monday to speak to someone because the Canadian technicians don’t work weekends. They have a solution, but can’t tell me because I am Canadian? We will see what happens on Monday, but from all the other posts, I think I just may return it!!!
Reviewed June 1, 2013
We purchased our 60-inch Sharp 3D TV mid-Dec. 2012. It was great for a few weeks. It then started to lose sound and then picture. It would be out for a few minutes and then come back. It started off & on & got progressively more frequent to where it was unwatchable. The input for Blu-ray still worked for a while. We called for service. The tuner/input motherboard was replaced - no TV for about 2 weeks. We were good until last night. On 5/31, TV blacked out again and then came back. Now, on 6/1/13, all we get is the input menu. There is no picture, no sound & none of the inputs work at all. I really expected better quality from Sharp esp. on such a high cost item!! So here we are again with no TV & the NBA playoffs are on!! BOO HOO, I say replacement time!!!!
Reviewed May 15, 2013
I bought a Sharp 42" Aquos TV less than a year ago. From day one, it would freeze up or break up and be static where you cannot understand what was being said or seen. We were not sure if it was the Netflix or for sure what was happening. We took it back to the BX on base where we purchased it, and they said we could not return it or exchange it because it was past 30 days. So from there, we started with the horrible Sharp customer service. I have talked to them about 30 to 40 times and they tell you nothing. Finally, about 6 months later, they sent out a tech and he replaced the motherboard. Well, the problem got a little better, but not fixed. I called again and they said, "The manager will call you." That never happened. They have told me numerous times that someone or a manager will call and they never do!
Today, they told me they were sorry but they have done everything they can do. I asked them for a refund, exchange or send the tech back out. The answer was no. So I asked if their sorry is supposed to be enough for a $700 TV and the $100 extended warranty. They replied, "Yes, there is nothing more we can do." When I talked to them, they would have me do all these tests. I would do them and they never worked. But they still did nothing. Also, the triangle/arrow on the front of the TV under the Sharp name, it has never lit up. It is supposed to come on and be red. Do not buy a Sharp! The product sucks and so does Sharp customer service.
Reviewed May 3, 2013
My 70-inch TV broke. I called and spoke with five techs. I sent a picture but they refused to fix it. They said the screen is cracked but it's not. They want to sell me a new one for $2,400. I am going to have a tech look at it and then sue them.
Reviewed April 18, 2013
We bought a Sharp 70 Aqous TV last June. Within months, there was an issue with the lighting on it. We returned it to the store thinking it was just that TV and got another. Once we got the 2nd TV home, within months, we had the same issue. So, clearly now it's a brand issue. Unfortunately for us, we were outside the 90-day store return window so we had to deal with Sharp directly and the problems began. It took them almost two weeks from our initial call to get back to us about the issue. When they finally did, they offered us a refurbished TV, which I didn't understand. After all, we bought a brand new TV, but my husband accepted - big mistake!
They had the TV delivered, didn't turn it on, just put it on the wall and left. Only later that day would we discover the TV is busted. It does not work at all! I called Sharp the same day and complained; it took another week to get a response from them. The response was/is infuriating! Basically, they are telling us that because my husband signed for the delivery, they can't take the TV back. Mind you, it is still under the 1-yr warranty. The best they can do is offer us another refurbished TV for $1500 or a new one for $2100! What?! I just paid that 10 months ago for the TV I had that worked but had a flaw. They gave me one that doesn't work and act as though they are doing me a favor by offering me discounted prices on the same TV. I will never buy another Sharp product and will advise anyone I know to do the same.
Reviewed Feb. 18, 2013
I purchased a Sharp LED flat screen TV not even a year ago. It was in March of 2012. Within a few days, the remote stopped working completely. No light came on even with brand new batteries. Because we were still within our 30-day buyer's remorse period, we went back to Best Buy and they ordered us a replacement remote through Amazon.com. After we received that one, it worked fine for a few months and then the same issue happened again. This time I contacted Sharp customer support, where I explained the problem. After doing some troubleshooting with the rep, they decided to send me another remote. I received it. Again, it worked fine for a few months and then, believe it or not, the same exact issue happened once more. By now I am severely annoyed by this whole situation. Now is when the real fun starts.
I contacted Sharp support again in mid-January and was told they will send another remote out. Sorry for the inconvenience, blah blah blah. I was assured the remote will be arriving at my house 5-7 business days later. February 5th and I still have not received it. Agitated, I called Sharp again and talked to Michael, who has a hard time finding any info about my recent call and that there is no remote being sent out. What?! Requesting a supervisor, I was transferred to Bryson, who was very understanding and actually trying to get to the bottom of the problem and not just covering it up by sending me a different remote. After going through several troubleshooting steps once again, he decided to go ahead and send me one more remote, saying if that does not work, he will send me a remote for a newer TV model that should also work on mine.
Okay fine. But here's the catch. Today is 2/18/13, no remote has shown up in the mail as of yet, so I called them again to check the status of my claim. The person answering the phone and checking my claim actually has the nerve to tell me that more troubleshooting needs to be done and no remote was sent out. Hello? And why did nobody contact me to let me know this is going on? I was still under the impression a remote was being mailed to me! I was being transferred to another supervisor, Angel, who said they were waiting for a servicer to get back to them about coming to my house to check the devices. Needless to say, I became a little unglued and believe me, I will never ever buy another Sharp product again - not only because their stuff is crap, but mainly because when you contact their customer support, you get lied to and issues stay unsolved.
Reviewed Jan. 4, 2013
I purchased a 70-inch Aquos liquid crystal television (LC-60c7450U) with WiFi and the works I could cry. This TV started giving us problem after six months and it has been a headache since. I have had it for only seven months. I will never buy another Sharp for as long as I live. Please don't purchase a Sharp. They will keep you on hold forever. I have wasted 7 hours of my life on this problem and it is still not resolved.
Reviewed Dec. 30, 2012
I paid $3500 for a 64" Sharp TV from Costco on recommendation of their salesperson. The TV is used about once a month for movies and occasionally more frequently if I am exercising at home. We are told by Sharp the motherboard must be replaced. There is no way this TV should be broken. We purchased two smaller Samsung TVs at the same time and they are used every day. Sharp should replace the TV or fix to our satisfaction. I will be filing a complaint with the Consumer Protection/Better Business Bureau and contact my legislators. Anyone who knows of a lawsuit against this company, I would like to check it out.
Reviewed Nov. 23, 2012
Aquos TV LC-46D64U screen delamination - After 4 years, bubbles started to appear going across the screen. This is a well-known problem that makes the TV unviewable. Sharp's customer service offers no assistance other than to have it "evaluated" by a repair center that is over 60 miles from my residence. There are many "evaluations" on the internet of this problem.
Reviewed Nov. 6, 2012
I purchased a Sharp AQUOS LC-46SE94U with a 3-year warranty on 8/6/2010. The TV is not working; it will not power up and I need to get it fixed. 6th Avenue is no longer in business. What can I do?
Reviewed Sept. 25, 2012
I purchased 2LC-70LE732U 70" LCD TV from Best Buy on 5/11/2011, no use from Jan. 1 to May 31. Red line down the right side of picture appeared approximately 9/1/2012. I called Geek Squad. They came today, 9/25/2012, said it was a bad board. Repair cost $6,202.79, about twice the cost of the original TV. I called Sharp Tech Support. They said, "We don't do that anymore (cover over warranty period)." This is particularly irritating because of intimation that they once did but it became overly costly. I strongly urge no further purchases of Sharp products.
Reviewed Sept. 14, 2012
We have had our 63-inch Sharp TV, and it went out about 3 weeks ago. I had it in the shop and was told it would need a board and would cost $685.00 plus tax. They called today and said it needed another board and it would cost $386.00 with the total being $1,028.60. I told them to just bring it back. We are very disappointed that it didn't last longer than that. We have borrowed a TV from a friend, thinking it would only be a few days. We didn't buy the extended warranty. My husband thinks if it doesn't last longer than a year, it isn't worth much. He farmed all his life with no retirement, only Social Security. He is 79 and I am 77. We feel like we should have some help with repairing this one or buying a new one. Would appreciate your help on this. I am responsible; I hope you are. Thanks.
Reviewed Sept. 10, 2012
Sharp Aquos 42" LED has vertical lines. Customer support is a joke - a bra is more supportive. TV was about $650, less than 2 years ago. It has vertical lines in the screen. It will cost about $300 to fix. Do not buy this brand. I should have bought a cheap model, no name brand. If anyone does want to start a class action, count me in!
Reviewed Sept. 7, 2012
We bought our TV, which is LC-60LE640U, in January 2011 and in October 2011, the TV went to a black screen but with sound. Sharp replaced the main board on October 12, 2011. Now the TV did the same thing on August 19, 2012, which was a Sunday. We called Sharp but they were closed already, so we called on that following Monday the 20th. The guy we spoke to said we would hear from them 1-2 business days. They sent my dad an email on the 21st, so next day, saying we need to send the original receipt. Well my dad, my mom, and I looked for the receipt for days. I called Sharp on the 27th of August this year and talked to a guy.
I asked him, "Why do we need to send the original receipt when you already came in October to replace the main board, because we could not find the receipt?" At this point, he said that they needed it so they could review our case and needed it for an exchange of TVs. My dad finally found the receipt. I faxed the receipt to Sharp on August 31st and they said, "You will hear from us 1-2 business days." No phone call on Monday and Tuesday. I finally called on Wednesday, September 5 and a lady put me on hold for 30 minutes to tell me the department's phones I needed to speak to (the Aquos adv. dispatch dept.) are not working and to try to call back the next day. I called yesterday, Thursday, September 6, 2012 and spoke to a lady. She said, "We will put your file in for review now." She said she would call back later that day or the next day.
She called later that night and said this is what Sharp can do, "You can buy a refurbished, same TV for $353.50 or buy a brand new TV for $810.00." I went on to ask, "So why did a guy I spoke to on August 27 tell me you would do an exchange and all you needed was the receipt?" She said, "Sorry, he did not clarify and tell you the prorate exchange." So for the miscommunication, at this point, we are furious because if you want to be technical, the TV's main board that they replaced in October 2011 is not even a year old. If anyone can contact me if they had the same problem because they are not taking any responsibility on anything, please contact me! My dad would like to speak to you.
Reviewed Sept. 5, 2012
I heard a popping sound and all of a sudden my TV didn't have any sound. My speaker was blown, so I called Sharp Aquos Advantage. The first person I spoke to told me that they didn't know what the issue was but transferred me to the technical support. After being on the phone with them for about 30 minutes, they finally recommended that I go into the INIT menu and perform a reset to Virgin. I did, but nothing changed. They said they would forward the issue up to the IT department and I would hear back from someone within 2 business days. I turned my TV off and went to bed. The next morning my television was projecting in mirror image. I was still dealing with the speaker issue and didn't think much of the mirror image because I thought it was just the settings that had been reset and it would be a quick fix (side note: I have learned through more than 20 phone conversations, multiple promises of a call back, and absolutely zero communication or responsibility on the part of Sharp that nothing is a quick fix.).
What a very long and frustrating story short. I went out and bought a surround sound system to fix the speaker issue but the TV was still projecting in mirror image. The people I spoke to at Sharp promised me that they would take responsibility for the cost of the part that would be required to fix the television if I paid for the labor. Okay, deal. After hearing nothing for 2 weeks, I called back and Sharp had told me that since the part would cost too much money, they were not willing to have my TV fixed and I was "out of luck."
Okay, so let me get this straight. I called about a speaker issue and your "experts" caused my TV to essentially break (watching a baseball game and seeing the player run down the first base line instead of the first base line or not being able to read the subtitles because they are completely backwards) and you tell me, "Oops, sorry about that." Then you proceed to say you are going to make reparations (even though I am responsible for the labor fees). But as soon as you realize that it'll cost you more money than you originally thought, you break your promise! Customer satisfaction 101: do not make promises to a customer and then tell them several weeks later that you are unable to fulfill your promises because of it costing a few extra dollars.
The supervisor I spoke to on Friday was technologically inept, but promised to look over my file and get back to me on Tuesday. After 2 months of being through the "Aquos Advantage" system, I had enough and basically yelled at him to be sure to give me an answer by Tuesday. It's not mid afternoon Wednesday and after waiting on hold for 22 minutes for the department that is supposed to be there to help, I hung up.
Sharp Aquos is a freaking joke. Absolutely no, zero, nada, responsibility is accepted by anyone I have spoken to at this point. I have talked to a different person every time and every single time they tell me they will forward it up to the next level and I will be hearing back within one to two business days. After 20-plus phone calls made on my end, I still have yet to have a single person call from Sharp. I am past the point of frustration and the icing on the cake is one time they "offered" to allow me to swap TVs for only a $540 pro-rated charge. Seriously? You're going to break my TV, offer me absolutely no support, ignore my phone calls, dodge any responsibility, lie to me about fixing my television and then proceed to say, "Well, how about this? We can offer you another TV - pretty much an equal swap for $540. Great deal, huh?"
Sharp Aquos Advantage has gone beyond the point of being incapable of handling a situation that has a simple remedy. I was more than willing to pay for the labor fees and they promised to pay for the parts. It was their fault my TV that is broke, but I was willing to settle as long as my TV got fixed. As soon as the bill came in, they absolutely lied and failed to hold up any obligation on their end of the deal.
Reviewed June 6, 2012
I bought an 80" top of the line Sharp Aquos TV (MSRP $5959.00). The day it arrived, the shippers opened the box and connected to the electricity and showed that the screen was okay. Next day, we had three guys take the TV out of the box and mounted on the stand. When I turned the TV, the LCD screen had a crack in it. At no point in time there was any impact or force to the screen. The Sharp technicians (looking at the pictures) concluded that the LCD was broken (no surprise here). They stated that the only way an LCD can break is when a force or impact is applied to the screen, this is simply not true. At no point in time there was any impact or force to the screen.
I suspect that the 80" TV, being the largest, needs a stronger body and glass to protect the LCD. The TV is sitting in my house with no evidence of any external force or impact. Sharp refuses to replace TV. They made an offer for 20% discount on MSRP for any Sharp TV. This is laughable since who would want to buy another Sharp after this horrible experience? And you can buy TV's below 80% of MSRP in so many places. I am horrified. Having seen how we delicately handled the TV, and in spite of that, the LCD cracked. I suspect that I am not the only one in this boat and would urge anyone else with similar experience to contact me at **. If we get enough victims, we may even file a class action lawsuit. If there is an attorney who specializes in such lawsuit, please send me your contact information. Thank you. Please spread this message.
Reviewed April 23, 2012
During March 2009, we bought a Sharp 37 inch LCD (Model # LC37D44U). The screen went dead one day about 2 1/2 years after we bought it. It was out of warranty. I called Sharp to see if they could take a guess at what had gone wrong and what would it cost to fix if their guess was accurate - no guesses at Sharp. The local TV dealer recommended a local repair shop as they had a good reputation and fair rates. It took less than a day for the repair person to call us. Something about two boards that control the picture, etc. had failed and bad soldering in one.
The TV was worthless since the cost of parts and repair would come very close to the original purchase price. We bought a Sanyo. No more Sharp products, especially after reading about the treatment the other people described in their postings. Sorry state of affairs since Sharp had, we thought, an excellent reputation. Not now.
Reviewed March 22, 2012
I ordered a Sharp 42" LC42SB45UT 1080p LCD HDTV on February 2, 2010. About one and a half years after purchase, a thin black vertical line 4.5 inches from the left side and a thin black horizontal line 9 and 1/4 inches from the top of the set and a dark crescent swash (looks like a crescent moon) centered 33.5 inches horizontal and 10 to 17 inches vertical appeared. It has gotten gradually worse and now is like a gray black fog appearing on most of the screen that is very noticeable especially when viewing sports events such as soccer. I contacted Sharp support but there was no help since it was out of warranty.
I am very disappointed. I still have an old Sharp (pre-digital age) color TV that still works great. I contacted my credit card company but the extended warranty was for an additional year. Unfortunately, I was a week too late reporting the problem. I then contacted the nearest authorized Sharp repair center. The technician said the unit had a bad panel. He indicated some Sharp and Samsung TVs had this known problem. I do not think that a good name brand like Sharp should have a severe visual impairment just after the warranty runs out. I am afraid that I am out of over $500 for a TV or have to watch the foggy TV.
Reviewed March 16, 2012
I bought a Sharp Aquos 60" TV from Costco. I bought the extended warranty. On the 91st day, TV died. I took it to 4 to 5 call transfers to get someone to respond with every agent asking the same question and transferring to another. Finally, someone put in a service call for the TV. A week later, the tech shows up with no tools. He plugs the TV in the outlet, nothing. He said power is not enough. We said it was plugged here for over 3 months with no issue, besides, the cable box and DVD player are plugged and working. Tech said, "Oh yeah, you are right". He never opened the TV. He said, "I might be back in while, I have to ask a manager about a part," and left us standing there.
We paid a lot of money for this thing. We had a warranty. It took 4 to 5 people to get a service order in. It took a week for the tech to show up. Tech shows up with no tools, just plugs the TV in the wall and leaves. So this is our first step in what will be a series of letters of complaints. Unit was purchased on December 11, 2011. TV broke down on March 11, 2012. Now, it’s March 16, 2012 and we are waiting...
Reviewed Feb. 19, 2012
I purchased a Sharp TV with slim screen on January 7. The volume at maximum is totally unsatisfactory. I cannot hear, when I am seated directly in front of the TV, less than 6 feet away. Sharp says slim screen TV means small speakers. All my friends own slim screen TV sets, various name brands, and all of them are able to adjust volume to a level that can be heard from various rooms. Do not buy any Sharp product. The name no longer means a reputable company, that stands behind the poor products they are making, and they have no customer service!
Reviewed Feb. 15, 2012
I turned the TV on, and it has sound, but no picture. I have owned three Sharp TVs. Two have just quit working, without any warning.
Reviewed Feb. 12, 2012
Sitting less than 6 feet in front of new Sharp TV, the sound on maximum volume but I can hardly hear it and I do not have a hearing problem. The Sharp phone answered said new thin TV screens can only fit very small speakers so sound is unacceptable. I was told to go buy a sound bar, another $250 to make a damn Sharp TV work properly. Never ever buy a Sharp product. They are not interested in satisfied customers. Bummer!
Reviewed Jan. 6, 2012
We purchased a 52" Sharp Aquos model # LC-52D642 just under three years ago. On Christmas eve, I turned on the TV. The screen flashed a few times then the set turned off leaving a flashing green power light. I was unable to reach Sharp until the following Monday. When I was basically told "Too bad, it's no longer under warranty," I then sent an email to the company expressing my unhappiness over the situation.
To my surprise, I received an email right back stating the following: "We apologize for this frustrating experience. We would like to dispatch a technician to repair the television at no cost to you. The authorization has been sent over to the repair center. The technician will contact you within 24 hours to confirm the appointment. I have included the service centers information for your records."
Wow! I was thrilled! The technician came over a few days later to repair the TV. It was decided that the TV needed the panel replaced. But Sharp decided that they would not do it and now I'm right back where I started. First of all, from what I've researched, it seems this is an all too common problem with these televisions. I'm sure the person who promised my TV would be repaired was aware that this could be the issue. It seems unfair to me that they can say they'll fix it but then change their minds. All I want is for them to keep their word!
Reviewed Dec. 6, 2011
I purchase Sharp 21ak 91 before 7 year but some month above my TV issue start. Problem: TV Tube issue and it won’t start. Issue: Your Sharp TV Eng came & takes my TV & he say that some issue in circuit & board. This problem I can face still 4 months but no one can solved this one issue so do the need full. And one Eng came & he also take it 1500rs & now that one Person mob num is switch off so sir please do the need full & contact my mobile number.
Reviewed Nov. 6, 2011
The color on the TV has dimmed so low it is hard to see the screen. I called sharp and they had me troubleshoot this myself. I have kidney failure and this was a gift from my parents since I can't go out often, this is my only pleasure I have. Here I am playing TV repairman, and did what they said. (which did not help) This TV is not even a year old. The warranty covers for 1 yr. They are willing to put in a case for me, but also want 36 pictures of the TV screen. OK, I don't have a camera. I'm supposed to buy a camera now? They are not willing to honor their warranty, shame on Sharp!
Reviewed Sept. 16, 2011
Our Sharp TV Model #LC-60LE831U kept telling us to update and every time we try to run the update, it fails to do so. When we called the help line at Sharp, they tell us our TV is already updated and the problem is on their end and fixing it won't be completed for 3 days. That's too long for us because we don't have cable and cannot watch Netflix which we still have to pay for. This is not acceptable. Sharp needs to get their poop together. Best Buy Was very friendly and helpful.
Reviewed July 28, 2011
Sharp sent AMT TECH. to see the problem and agreed to replace the TV.
When I asked Vlad of AMT TECH. why this happened, he told me it is due to the fact we smoke. I did not know this TV was for non smokers.
Anyways, they replaced my NEW TV with a refurbished one. Two months later same fog patch appeared on a different area. They agreed to change again. This time Vlad showed up with my 46" TV in the trunk of his Civic wrapped in a blanket. He gave me a sob story that his truck broke down so he had to bring it in his Civic. Since I was desperate for my TV, I agreed to his sad story.
Now that I asked Maria ** that I want a new TV, she told me too bad I signed for it. Even Jack ,the boss, told me that Sharp is not obliged to replace my TV with a new one.If I knew that I would have bought a refurbished one from the start at a lot less than 2000$, I paid for new one. I am waiting anytime soon for THE FOG to appear again. I believe that CENTRE HI FI in LAVAL sold me a refurbished model for a new one.
I hope someone at Sharp sees this and sends me my NEW replacement TV. I thought this was supposed to be a pleasant experience.
Advice to all consumers: DON'T TRUST ANYBODY; ONCE THEY GET YOUR MONEY, THEY TREAT YOU CRAPPY.
Reviewed July 22, 2011
There are no drivers for Microsoft W-7 64-bit. Do not buy Sharp, it sucks.
Reviewed May 24, 2011
I have had a Sharp Aquos LC-32A33M with the serial number 805736440 since 26/9/2008. After nearly one year, it has started to make a blink twice a day. From then onward it had exceeded the intervals of the blink until its picture became blank. After that, we took it to the Sharp dealer in Jordan to solve this problem. Within a few days, they called us and they said we have fixed the problem by changing 5 back-lights and cost us 40 JD's but the blink was still on occasionally. This kept on for a period of one month until it went blank again with sound but without picture.
So we took it again to the dealer and they fixed it again with another bill of 20 JD's saying that this time its okay. Then the blank started again all over after one week. We took it back to the dealer for the third time and they fixed it again for free but it worked only for another week with the same old problem. Finally we have decided to use our small bedroom old TV instead of the Sharp LCD.
Reviewed Dec. 26, 2010
I bought the Sharp LC-32sb24u TV In April, 2009. Out of nowhere, the power light started blinking, and the TV shut off by itself. I contacted Sharp, and they tried to guide me through resetting the TV, but it wouldn't stay on long enough, to complete the process. Thankfully I purchased an extended warranty through Best Buy, but I honestly do not recommend this TV to anyone. A friend has the same TV, and the same problems, and he is out of luck, and his TV is newer than mine. A real waste of money that should be investigated further, because this is truly a shoddy product. Best Buy tells me that I am covered, but if the TV has to be replaced, I would rather it be with anything except a Sharp. I am afraid that I am out of over $500.00 for a TV, that barely lasted past the company warranty.
Sharp TVs Company Information
- Company Name:
- Sharp TVs
- Year Founded:
- 1912
- Address:
- Sharp Plaza
- City:
- Mahwah
- State/Province:
- NJ
- Postal Code:
- 07495
- Country:
- United States
- Website:
- shop.sharpusa.com