P.C. Richard & Son Reviews

PC Richard truck hit and destroyed my car and left the scene. I contacted the company by phone and letters. I also contacted Better Business Bureau about the matter. PC Richard fails to take responsibility or pay for damage done to my car in the hit and run.

I already contacted PC Richards to tell them that I want to close out my account. I spoke to someone awhile back and was told I would first have to pay up the bill till there is a zero balance. The bill reads payment of $63.00 a month, which I have been paying and can afford to pay. I have been getting annoying phone calls on my cell phone from them, which I don't believe I ever gave to them. On my last bill, the minimum payment is $184.00 and so far it shows that I haven't made a payment.

I purchased an HP notebook computer, model CQ6042OUS, on 9/25/09 at 14:01:28 on a sale price of $575.88. Service call #1 on 10/23/09, Windows is not recognizing optical drive. Service call #2, same complaint. On 11/30/09 I am returning it with the same complaint. I would like a refund. They might give me credit toward an upgrade, which I can't afford. I am 72 and should be able to upload my blood glucose readings and forward to endocrinologist for adjustments to my insulin pump. I feel I should be able to recover the full price. I am covered under warranty. It is a 50-mile round trip each time I bring the computer in and another 50-mile round trip to get back to Shelter Island, where I reside. I think I got a lemon and need help.

I bought a new Canon camera at the store. When I got home and opened the box, it had a damaged old camera inside. I immediately went back and asked for a replacement. The manager firmly refused. He said how does he know that I did not switch the camera? I am a well settled, retired person and don't go around switching $100 cameras. When I tried to explain it to him, he just walked away in the middle of it and wouldn't come back. Next morning, I called the head office and filed a complaint. Two hours later, I got a call from a different manager at the store to come and get a replacement. Not a single word of apology was said for the extremely rude behavior and practically accusing me of stealing. I will never shop there again. Please beware of their attitudes.

Brand new GE washer and dryer bought from PC Richard & Son - Don't be fooled by their claims that they back their products. I learned the hard way that any GE products are serviced by GE and not PC Richard in the first year. My new appliances did not work after one use! GE showed up, fixed it and left. It did not work. I called PC Richard who told me to call GE who said they'd come back but not until a full week later. I asked for a new machine. PC Richard put a request into GE and will give me one if GE can't fix the new one. If I wanted to deal with GE, I wouldn't have walked into PC Richard! I am using a laundromat for two weeks after my new PC Richard appliances were installed. I am waiting for GE to handle it. So far they all stink.

I brought a Frigidaire washer and dryer in the beginning of October. Since receiving the machines, the dryers does not work properly. PC Richard attempted to sent many technician to check the machine. Each claim says machine is in working order but can't explain why dryer does not dry clothing efficiently. Their response to my complain is if one hour does not dry your clothing, try two hours.

I purchased a new refrigerator on 1/2009. I was told by Brian to use a PC Richards card (new one) he set up for me with no Interest for 2 years. I set up my payments on auto pay and just kept paying. My bill was not going down, I called and found out my interest was 29.9990. I went crazy. That is what GE Money bank is charging.

On Aug. 22, 2009, I had a Whirlpool refrigerator, model ED5KVEXVQ, delivered to my home. Due to the incompetence of the delivery men, my new linoleum floor was destroyed when they installed the new and removed the old refrigerator. I called customer service, Chris, and got a song and dance response. I gave him the name of the contractor to contact for replacement of the floor. To this date, I have not heard from Chris regarding the replacement of my kitchen floor.

On 9/21/09, I purchased an HP 2660 computer printer plus wires and print cartridges totaling $108. I gave the salesman a note stating my computer was a Windows 98 model and I wish to replace an HP 5740 model printer. He suggested the HP 2660 and said it would work on my Windows 98. At home, I followed instructions to install until I saw the installation disc which read only for Windows 2000. I called the salesman on the phone and asked if he was sure this would work.

I bought a Whirlpool refrigerator from PC Richards. Within 6 months, the freezer stopped working. I called PC Richard to have it serviced. They set up an appointment, then the service person canceled. Another appointment was set up, this time with PC Richard's partner called G&G appliance. They simply did not show up at all. The food has spoiled. I now have to call an outside service company to fix a product that is still on manufacturer's warranty.

On 8/04/09 at 5:25pm, I purchased a Hewlett Packard Deskjet D2530 Printer. After bringing it home, I discovered the black ink cartridge was missing. I returned to the store an hour later and explained the situation to a sales rep. I then showed him where it states on the box that this unit includes both black and tri-color cartridges. He apologized for my inconvenience and said, "I will get you a cartridge as soon as I speak with my manager." He then walked me over to the manager and explained the problem.

My husband bought two Panasonic flat panel televisions for the price of $599 each. He also purchased PC Richard's extended warranty. My son's is working fine, mine started to show lines of colors. When I took it in, they took down the info and proceeded to take the TV as they had to send it out to their service center. I was told it could be up to three weeks. I received text messages telling my TV was on its way to the service center, then another one saying the center received the TV after about a week. I received a call from the son of the cardholder of which the TV were originally bought saying he got a letter and my TV was not economical fixable. So I called the service center and spoke to the supervisor. He explained the screen is cracked and the lines of color are consistent with physical damage.

I recently went into the this P.C. Richard to price HDTVs. I was approached by the store manager who was a typical sales guy, and told me he was going to give me a "sick" deal for a TV and that he wanted me to shop in his store and refer people I know to go there. Well, he gave me a price and before I committed to buying anything, I did my homework on the HDTV. He told me he was giving me the best price ever and that only "cops and fireman" were eligible for this price.

It is now over a week and my refrigerator has not been repaired or replaced. Several service technicians have worked on the refrigerator, but are unable to determine what is wrong with it. We are unable to keep food in our own home and we even have to use a neighbor's refrigerator.

Back in 2007, I got a great deal on a 27" LCD TV. Just recently, the TV broke and I called for service on my extended 3 year warranty. The service men came and they were great. They said it should be repairable, but may take some time because the company is terrible at shipping parts. They said I should hear from the service center in a day or so.

I have a warranty for a 42" plasma. My TV was picked up for service by PC Richard and Son and returned the same way. My TV was taken back that day and I received a phone call 2 days later saying that my TV was fixed. I then stated I was going to go to the store and check the TV before I leave. I then received a phone call 20 minutes later. My TV is being fixed and it is not in the store. Employees are rude and disrespectful.

I purchased a General Electric Washing Machine from P.C. Richards on July 13, 2009. I was told by Mr. Eli ** that our washer was coming from Long Island and it will take several days. I found out that our washer was coming from New Jersey. When P.C. Richards delivered our washer, it was without a box. I believe this washing machine is a floor model and I demand to obtain another General Electric Washing Machine inside a box.

On June 6, 2009, I purchased a 40" Sony Bravia. It was delivered on June 9, 2009. The picture was bad. I told the deliveryman to take it back. He would not, and so I signed, with reservations, for the TV. June 12 was the turnover to digital and I received no channels. On June 15, a P.C. Richard tech came and highly recommended, in writing, a cable box. He was able to get three channels on the TV.

I bought a 51" Philips Ambilight plasma TV three years ago, and all of a sudden, there is a red light that comes on at the lower left corner of the TV. The TV does not come on anymore. What a piece of garbage! I did not see this coming. It was working fine just two days ago. I have unplugged the TV and cable box, and have rebooted the cable box, but the red light remains and the TV won't turn on.

I purchased a Panasonic 50 inch DLP television (model# ty50lc13c) on 3-28-04. I purchased it with a 5 year extended warranty from PC Richards. On 2-22-05, I had to replace the lamp that is supposed to last 10,000 hours. There are only 8,400 hours in a year. I again had to replace it on 6-8-05, 3-22-06, 10-24-07. All of these were replaced using the extended warranty from PC Richards. My warranty expired on 4-6-09, and now I need another lamp!

I had a PC Richard credit card for about 2 years. I purchased an air conditioner around July of 2007 and a washer and dryer in Jan. 2008. Both items were paid off almost immediately. I thought about purchasing a new laptop recently and just yesterday I received a letter from GE Money Bank saying they were closing my account due to inactivity. I'm almost finished paying off Empire Carpet and because it's owned by GE Money Bank, I'm sure they will close it too. How can you establish good credit when you pay things on time, pay more than the minimum, and then get screwed? What's wrong with this picture?

I was scheduled to have my dishwasher repaired between 11am and 2pm. I took time off work for this. At 2PM, I called customer service and asked for ETA. They said just about a half hour. I called back at 4:15 when there was still no repairman, and they said just another half hour. It's 5 PM! I could have worked a full day! No phone call to give me a heads up about the delay! Completely unprofessional. I understand things happen and all, but a phone call is not much to expect!

Purchased a washer/dryer combo from this store on 3/19/09. It was delivered on Sun. 3/22. Used on Monday, on Tuesday it worked minimally. I contacted the company, Eurotech. Customer service registered me but could not give me any real troubleshooting advice. When I called PC Richards I was told they do not take appliances back but they will send a repair person. This manager, didn't get his name, didn't even ask if he could exchange it for me. At this point I want my money back, it has not been in my house a week. Any assistance you can give me will be appreciated.

On Sunday March 15th I find ad in Star-Ledger. PC RICHARD AND SON MARCH MARK DOWN, on computer section I find notebook HP Pavilion 14.1”, 250 GB hard drive, Pentium processor for only $299. I call, ask my friend to stop in the store and check is this true. I go to the store, ask salesmen for this notebook, salesmen said “yes we have.” My friend call me and said “Ok, I’m waiting for you.” I drive 55 miles to this store. After I come with money, I said to salesmen “You give me this notebook to register, now.” I said this is mistake, this notebook's price is $549, for $299 they got small mini notebooks 8” monitor, and send me to store manager.

On 1/29/09 I ordered a TV totaling $661.02, Invoice number 65-281851-1. After waiting for 3 weeks for the TV I changed my mind and went into the store on 2/25/09 to get a full refund. I was told by one of the store managers that their policy was that because I paid $600.00 in cash that a check would be mailed to me in 3 business days. In the second week of March I called the store I originally went to because I never received my refund check.

I've been a PC Richard customer for over 30 years, usually experiencing at least acceptable service. I recently made a $20,000+ appliance purchase for a major home renovation. The merchandise was delivered on 2/24/09. It has been inside my house waiting, standing undisturbed, for my contractor to prepare the kitchen for installation. It was ready this Monday (3/9/09). When they were ready to install the built in Kitchen Aide refrigerator, they noticed that 2 wheels on the bottom of the unit were missing.

I purchase a CDX-GT630UI Sony car radio from a store in Manhattan, and had it installed in Brooklyn on Atlantic Ave. I contacted the store and spoken with Rob who installed the radio, and told him that the radio may have a malfunction, because it is blinking, and the sound volume was low when it's turn up high. He told me just bring it in, and he will exchange it, just make sure that I bring the box and receipt. When I got there, he just adjust the connector w/ a pen and said if I have a problem again just bring it back, he just adjust it again. I ask "Why not change as you said?" He just said the same thing. Now once again am having the same problem.

I tried to return a Sony microchip for my digital camera. The customer service representative called more than three times for someone to assist me, yet no one came to my assistance. Finally, I demanded to see the store manager who refused to exchange the microchip because he claimed a part was missing. I know it was not missing when I first brought it to the customer service representative, yet they refused to help me and offered to sell me another chip, which I refused to pay because I know the chip only disappeared after giving it to the customer service representative. The store manager rudely shouted at me to get out of his store.

In July 2008, my husband and I purchased Wolf and Sub-Zero appliances for our new kitchen, which was being remodelled. In August 2008, we placed an additional order for a hood for the stove, which requires professional installation. Since August of 2008, my husband, Jose **, has been in contact with P.C. Richard’s managers, Kamal and Jose, but we have not seen the hood yet. Our credit card is being charged, BUT we DO NOT have the hood yet.

Purchased a computer cooling fan from an online website. The product is defective and does not work. Requested via online to have the merchandise returned per their policy on Dec. 31 and have received no response to date. I'm out the cost of merchandise of $29.99.

I purchased 2 cameras and a GPS from PC Richard & Son on December 20, 2008 for the Holidays. By December 29, 2008, I the LCD display on the Sony Cybershot camera was damaged. I was unable to review any of the pictures that I took. Their display is black with purple streaks in it. According to the PC Richard & Son receipt, there's a 20-day merchandise return/refund policy on items. On December 30, 2008, I went into the store and spoke with Joe, the Manager. Joe looked at the camera and said that the LCD screen was cracked and PC Richard & Son would not accept the camera back or exchange it. He stated that the camera was damaged due to a fall and there was nothing that he could do.

Upon my Aquos TV becoming not repairable, we contacted customer service and was told by this representative that we were entitled to a replacement and to visit the store and gave us 2 models to choose from. When we arrived, we were refused replacement and treated like strangers.

I purchased a Sharp Aquos tv with extended warranty. When I needed to use the warranty to replace my not repairable Aquos they refused me. Then when I tried talking to several people in their depts I was told they would replace my tv. I went to the store like they told me to. Got humiliated and turned away. There is no end to their awful customer service.

In June of this year, I purchased a Samsung (LN40A550) 40-in. flat panel HDTV, Invoice Number **. In September, the screen went and it was replaced. In October the sound started to give me problems. Sometimes I had sound and other times I was without sound. Sometime during the first week in December, I called for service and the TV was picked up Saturday, December 6th. When the service men arrived, I explained the problem about the sound and they verified it by turning on the TV and witnessing that the sound did not work. As a result they took the TV for service.

I spent the money for the extended service plan for 5 years. The problem is the door to my stove does not stay closed. The knobs are melting from the heat. The service man came and said he would order the parts but never called back. That was 2 1/2 weeks ago. I paid good money for this stove and I need it now. PC Richards said they would call me back. I doubt it. I need my stove, Christmas is a week away. I've used your tools and never had a problem. I would hope your appliances are the same... I guess we'll see.

Purchased a 50 TV on 12/6/05. TV screen started fading then went completely dark. Called the number on my warranty on 4/18/2008. Company audio television which is affiliated with PC Richard sent out a repair technician. He came about 4 times for at least 40 min visits and could not fix. So I took it upon myself to contact PC Richard and tell them. They then sent out another technician from Urban Video. He has visited for 5 times and still has not fixed TV. I called PC Richard again. Spoke to about 8 different people telling me the supervisor will call. This happening within a month still NO CALL. Thanksgiving is this Thurs. I’m having family over and we like to watch TV especially football. And my contract will expire on 12/2/2008. It’s been 7 months no TV. Please help.

Purchased a Sony television from this location and had it shipped to us in NJ. The salesman told us the TV was protected by the price protection. We found the TV hundreds of dollars cheaper at Hdtvdreams.com. When we asked them about the price protection, they said that Hdtvdreams.com wasn't authorized to sell Sony and it was a gray market product. We contacted Sony and they told us that they were indeed authorized through the distributor they buy from and the warranty was completely valid. PC still refuses to take back the TV or refund us the difference on the TV.

I bought a GE Microwave (Display model) from PC Richard & Son (Woodside Store) (Consumer affair electronic store #1127420). After installing the microwave, I have realized that the 2 hood filters did not fit the microwave. Upon bringing them back to the same store where I have bought it and explained to the sales (**) and store manager (**), I was told that the staff has replaced a different brand and model. When asked where the original filter is, he explained that probably the staff could not find the original filter that is why he replaced with the wrong filter. He told me to called PC Richards part accessories to get the replacement. After calling the phone number on the business card provided (PC Richard & Son : part accessories), I was told that I have to prepay around $60.00 and claim back from PC Richard later as he is only a contractor for PC Richard (which is stupid).

We bought our Toshiba TV in 2005 from PC Richards and since we have bought this TV, we have had to replace the lamp in the TV five times. I think there is something wrong with this TV. Every year we have to change the lamp and we hardly use this TV. Something is wrong.

I purchased a Mitsubishi TV on Feb 16th 2007. I had the TV in my home for 3 months and the TV would not work. I called P.C. Richards and spoke to the manager and told him that I wanted a new TV - that this TV should not have broken down 3 months after I purchased it. I was told by Allan the manager at that time that a TV must break at least 3 times before they would give me a new TV. So I let it go and I got the TV fixed on June 26 2007, then again on 2/7/2008 again the TV shuts. Another service call again on 10/17/08 and another lamp is put in. Now my service contract is going to expire and I would have to pay for the repairs out of my pocket. So far the TV broke down 3 times replacing the lamp 3 times. It’s been every 8 months since I own this TV that I have had a repairman at my home. And I am getting the run around from P.C. Richards. All they advise me to do is renew my contract for $250.00.

I want to warn all customers of the PC Richard extended service plan. DO NOT PURCHASE THE EXTENDED WARRANTY PLAN FROM PC RICHARDS!!! CONTACT the manufacturer directly, and buy their protection plan!!! We purchased the 5-year extended warranty on our widescreen TV, which the sales associate would cover any defects or potential problems we would face. We informed the sales manager we were moving (possibly out-of-state, as my husband is in the military) in two years, which we were told would not affect the warranty.

I was told by PC Richard and Son Co. that a rebate was if I purchased 2 GE appliances I would get a rebate of $100.00. If I purchase 3 appliances I would get $200.00 rebate. I purchased 3 appliances and rebate form had all appliance I purchased and I was to get $200.00 rebate. When I got a tracking email it stated $100.00 rebate. I called and they did verify the rebate form states Dishwasher was on the rebate and my receipt showed as purchasing the eligible dishwasher and other appliances. The rebate representative stated they had the dishwasher as a different product in their computer but it was part of the rebate. He stated he would resolve issue and rebate will be $200.00. This never happened and I only got $100.00 rebate and no responding to any more of my emails. There was also no one that answered the 800# phone. I contacted PC Richard and they stated it is included in the rebate and I should get $200.00 but they cannot do anything.

I purchased a 32 inch TV from PC Richard over a year ago. At the time of purchase they wanted me to take extra warrantee but I did not have the money at the time. I asked if I could purchase the extended warrantee at a later time they stated no. About two weeks ago the volume on my TV stop working. When the service dept finally came and looked at it, they made a determination that they would take it in for repairs. They took my television and stated that if they are not able to fix it then they would give me a new TV.

I bought a washer and dryer combo and have not been satisfied with the product because it fails to dry my clothes. I called and a Rep came and did not fix the problem.

We bought a sony laptop computer from them and paid $150 for the extended service plan. a month ago something happen to our laptop and we took it in for service. they told us that the repair people might have to reformat out hard drive or install a new hard drive thus erasing all we had on our computer. we was upset that this had to happen but understood that we should have backed up out files and was prepared for them to do what they had to do. the MANAGER told us that what he is going to do is put that we do not allow reformatting of the hard drive and that if it was nessesarry to give us a call.

I have Been shopping with P.C. Richard & Son for a long time as well as my entire family. We have not had any issues with there service as well as the product that we had bought. I hear all these stories of people having issues with the units they buy and how they have preformed Before, During, and After the sale.

On June 7, 2008 I purchased an Air Conditioner from P.C. Richard & Son. It was delivered and installed on 6/18/08. It was a 12,000 BTU Air Conditioner for my living room. After installation (we live in a co-op) the maintenance men from Deepdale co-op came to check the air conditioner and said we need a 16,000-18,000 BTU air conditioner in the living room. We were not informed of this before we purchased this air conditioner. Now the maintenance people say we are going to get a fine from Deepdate Management Board of Directors if we don't remove this air conditioner.

I purchsed an air conditioner, Friedrich model #SS10L10,on 11/26/05 from PC Richard for $599.97 plus tax and also purchased the extended 5 year warranty for an additional $119.99. On 6/6/08 the air conditioner fan was making a very bad noise and the A/C was not getting cold. We called PC Richard service and they had Complete Appliance call and they said they would be at our house on 6/10/08 to look at the A/C. Complete Appliance came to the house on 6/10/08 and said the A/C is broken and they would have to take it to the shop to fix it but the longest it would take to repair would be 7 - 10 days. We started calling Complete Appliance on 6/21/08 only to get a busy signal all the time.When we called Complete after work hours we heard a recording telling us to call during work hours and that due to the large volume of calls we could not leave a message.

An A.C. was installed W/O legal brackets. Paid for A.C. Rac kit.They are not taking care of this issue,I have been waiting to hear from them all day.New York has made it that all A.C. must have brackets,now I maybe fined.I paid someone to house sit that person was told that the brackets where not needed.My building wants all A.C.to have legal brackets.I'm left holding the A.C. rac kit.Who pays if fine is issued?

bought ge washer delivered hooked up didn't spin. second machine comes spins but dances all over like it wasn't attached third machine comes works 3 loads doesn't spin any more model #wbsr3140g1ww

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had a mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the products online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

I Purchased a Frigidare Washing Machine and Dryer on May 9th 2008 at the Pc Richards store online. Pc Richards had mothers day special for which I took advantage of. The deal was if you brought 2 frigidare products, you were eligible for a rebate. As soon as I ordered the product online, I called my bank to see if the money had came out. Within minutes the transaction was completed and the funds were taken out of my account. Before I place my order online, I was told that it would take 2-3 days for delivery.

About 5 years ago I bought a dishwasher, a microwave, and a stove. All were top of the line. All broke in one way or another. They didn't stand behind any of them, and kept referring me to GE. Six months ago I bought a washing machine (what was I thinking?). They hooked it up wrong, mixed up the hot and cold water lines, and now the front panel has literally fallen off the machine along with a number of bolts. When it runs, it sounds like a cat is caught inside and is screaming its head off.

The secretary said I can not help you because we are busy today than hang up the phone on me. Then what's the purpose of having a secretary for. I do understand that the salesman can't come to the for phone because he is with another costumer that's way they have the secretary there to asst the consumers.

Feb.17 2006 I purchased GE washer& dryer. The top to the dryer within the first year is totally rotted and rusty. I called for service,Sept 2007-the service man ordered the part and told me to call back to have him install the top of the dryer once it arrived in mail. Oct.2007 the part did arrive.That same month I also got a phone call telling me my fiance suffered a fatal heart attack. The dryer was not on my mind,obvoiusly.

My husband bought me a stainless steel G.E profile refrigerator and range for Christmas 4 years ago with a 5- year warranty on it. P.C Richard technician had to come and install the range and also adjust because we converted to propane gas (had to pay extra for that). My oven has been throwing soot every time I use it. In the beginning I did not realize but then gradually became worse, and I thought is was normal to an extent. Then it became so bad that my kitchen ceiling, white cabinets and the inside of the oven became black, and I could not completely take the stains off. I decided to call P.C Richards service dept since I still had the warranty. They had a G.E tech come in and check the unit; the tech told us the reason we were having this problem was because P.C. Richards did not install the range properly the first time.

I purchase a Kitchaid Stove model KGSA906PSS June 2007. First there was a bad smell like plastic or chemical burning. I proceeded to use the self clean and the control panel went black. A service man deamed the stove as dead. PC Richards gave me there floor model of the stove and here it is 8 months later and now their are error codes on the stove and the panel beeps. I unplugged it and plugged it in and it reset. I used it but could not shut it off. Scary. This stove is a nightmare. Why wont kitchaid do anything are they waiting for a fire.

I purchased a camera, and in return I get a free Canon printer. The deal was I had to pay $80 up front, then I get it back through the mail in rebate. I filled out all the forms with the upc labels attached to them. It has been 3 months and they are giving us the run around. They mailed us free ink for the printer for our inconvenience, but still no rebate of $80 dollars. This is wrong. I will never buy a Canon product again or a product that has a mail-in rebate. They're all a scams.

On January 15 I purchase a washing and dryer combo machine Malber brand name. The sales man introduces the store credit card for me to open a credit, which I accepted and I got approved. He told me that the guys who deliver the machine will going to instructing me how to use it, the 2 men who deliver the machine came and through the item in the kitchen like animals, they didn't even took the machine out of the box and as follow didn't give instructions at all. I call the store and ask the sales man Willy what happen with all the instructions he had promise. He apologizes and told me that probably the delivery guys never removed the screws from the back of the machine, so he said that he has to call to make an appointment for them to go to my home to instruct me how to use the machine.

I bought most my electronic appliances from PC Richard & Son. One of those appliances, a 42 Plasma TV, needed repair. PC Richards took the TV and returned it in 3 weeks, fixed, but the frames were beat-up.