P.C. Richard & Son Reviews

Very good sales and professional installation.

I purchased the warranty for a washer and it was damaged 4 years later. They were great about getting me a new machine.

Mr ** is a knowledgeable helpful salesperson. He was able to answer all my questions in regards to the TV equipment (Samsung Flat Panel TV) and the necessary items to attach other items to the set. I would recommend him to my friends.

I visited the Danbury/Brookfield CT store to purchase a 24" built-in dishwasher. I was immediately greeted and helped by Jeremiah. He was very knowledgeable and helpful and went above and beyond in every way. He helped me choose the right product and protection plan, listening to my needs along the way. I purchased the Bosch which was on sale. I received my installation and delivery promptly today and the 2 service personnel were polite and professional. A 5-star experience from start to finish!

Juan was our salesman and he is the greatest salesperson that I have dealt with. He is not pushy and knows his products what ever it maybe. Juan is the kind of person that goes way and beyond the call of his profession.

Good service. They couldn't install though because we have to replace sheet rock.

We had fantastic service, he was very helpful and courteous. A great salesperson. My son is very pleased with his bed. I will be definitely recommending others to go to P.C. Richard. Thank you again.

I visited P.C. Richard & Son today. It was a great experience for me. Sales Counselor ** was very cooperative. I bought ink and blender for my household.Mr. ** was very helpful to get my order. I am also happy with the manager Mr. **. He was so much cooperative also about a previous balance settlement.

The staff is very helpful and accommodating. Always eager to assist, answer questions etc. "Ben" is amongst one of the nicest sales person(s)/manager(s) I have met!

Customer satisfaction. I live in Manhattan New York and I travel 19 miles to go to PC Richards in Staten Island at Richmond Avenue just to purchase my products from the sales person Lenny. I really like the way they treat customers there. I'm very happy with the store and with the employee's name Lenny that been working at PC Richards for very long time. I'm happily and satisfied with the customer service. I've been a PC Richards customer for over 15 years and very satisfied with all the products they sell, the service they provide, the way they treat people as family. I would always travel 100 miles just to buy products from the sales person Lenny. Love the way he treats customers.

A shout out to Nicholas ** in the Enfield store. I had the pleasure of purchasing a dryer from him last night. Nicholas was courteous, informative and did not apply pressure. He answered all the questions I had and gave insight about the products that I was unaware of. I would highly recommend Nicholas to anyone who is in the market for an appliance.

I would recommend shopping at the P.C. Richard location on Flatbush Avenue. Staff was informative and helpful. The manager, Neil ** was very informative and professional. He made us buying appliances very comfortable and easy. I would return to this location for my next purchase.

Abu did a terrific job helping my husband and I choose all of our electronics and appliances for our new home. He did quite a bit of research, and then subsequently followed up with us to give us our best options. He was diligent with follow through, and when we had an issue with our washer/dryer fitting in our new home he helped us to easily make a change and find new models that fit. I would highly recommend Abu and PC Richard.

Alex ** the manager and Jaime the salesperson were wonderful. Alex went out of his way to make my P.C.Richard buying experience a pleasure. He was helpful and accommodating. So was Jaime the sales associate. I would highly recommend my friend to shop there. Thank you for all your help.

Sales rep., Mr. Ian **, was courteous and professional. I would recommend my friends to shop at PC Richards for the professionalism.

I ordered a washer dryer from PC Richard. The dryer did not work!!! Customer service showed how much it did not matter by telling me they would call a service!!! The next day!!! A brand new dryer!!! Or they could take it back next week!!! I will NEVER buy from them again!!!

I have 3 small children and don't have time to go into the store like most people can. After doing some research on washing machines online, I placed my order over the phone. The salesperson, Kenneth, was wonderful. He knew the product I was speaking of well and was very knowledgeable. He was patient, a great listener, and very thorough. He was a professional and what a model salesperson should be. He even gave me his cell phone number so I can contact him with any further questions! He exceeded all my expectation all around! I placed my order on Wednesday afternoon and my washing machine was installed in my home by 7:30 in the morning the next day!!! The Delivery men were also great... They covered my floor with a blanket to make sure it wouldn't scratch. Great job P.C. Richard! I will be back! Hopefully Kenneth will still be there when I am in need of something else!

I was help by a salesperson by the name of Johnel. He was very nice and helpful. I couldn't find the right game to get for my brother and he was able to tell me the best game that were out! I took his advice and my brother actually enjoyed his video game! I will come back to Johnel when I shop again for his great customer service!!

I went to this store (Elmont) for help with my dry problem and I spoke to the manager who was very helpful to me and help me in getting my appointment to get my dry repair. I will always send my friends and families to this store. The manager name is Juliam **. Great guy.

Alex and Naso were extremely helpful in helping me choose the right appliance! Courteous and professional. I buy all my appliances only at P.C. Richard & Son! Great experience every time.

The salesman Mr. ** was very helpful and knowledgeable and did not rush me through the process while I was deciding which washer I wanted to buy.

My experience was great based solely on the excellence of my salesperson. I actually felt that he care about me as an individual. Please do NOT add me to a mailing list. That would change my feelings. Thank you.

I went to P.C. Richard and met with Craig to plan out and purchase the 4 appliances I needed for my kitchen. He made this long process very tolerable by explaining the appliances and the coordination that was needed to find the right items. He made me feel very comfortable and answered all my questions and presented a few of his own. I went to the store with all my research and questions and left feeling I spent my money the best way that I could have. I hope the delivery and installation process is as successful as the purchasing.

Robert was very helpful in our choosing the right laptop to fit our needs. He was cordial and very informative. We have the laptop set up today with the new Windows 10 and are very pleased with our purchase. We would refer family and friends to P.C. Richard & Son for any purchase in the future.

I will return again and bring another customer for P.C. Richard's. Sales rep ** Delores was great. I like manner she presented herself, she knew her computers. Very knowledgeable about them.

Terry was incredibly helpful, personable and knowledgeable. We would highly recommend anyone to go and see Terry. As a matter of fact my mother-in-law is in the process of closing on a house and as soon as she does we will be bringing her to see Terry for all of the appliances.

P.C. Richard came thru to correct a problem with a defective Samsung microwave. After 2 unsuccessful attempts to fix it, they came back to me and just replaced it with a new one without any hassle at all.

My new stove, Samsung NX58H5650WS, was ordered yesterday (Friday, November 6, 2015), and was delivered today (November 7, 2015). Sharon was my salesperson and took care of everything. Today, Tom and Anthony delivered my new stove. They were friendly, efficient, and clean. They called in the morning to let me know the delivery window, came when they were supposed to, took out my old stove, and installed my new one. Plus, they had to climb up my narrow steps to the second floor to do it. Also, Tom showed me how to work the new stove. (My old one was 30; times have changed.) Needless to say, I am delighted with the stove and your always reliable and professional service. And just so you knew, I only buy my appliances from you. You are that good! Thanks.

As always I had a great sales experience. Steve the sales manager know his products and is the only salesman I will use.

I have been a loyal customer since the store first opened... Look nowhere else for what I want... Treated like a Queen... Will continue making as many purchases as necessary.

The salesman # ** Cirilo was friendly and helpful. I will shop again at your store.

We purchased a Whirlpool washer in Jan. 2014. Have had to have several service calls mostly due to machine leaking. This morning, the machine continued to fill up and drain and caused a mini-flood in the basement laundry area. I called your store in Manchester, CT and spoke with the very best representative a company could have, Dorothy. Within a few minutes Dorothy had resolved the problem. The defective machine is being returned and a Maytag washer is to be delivered tomorrow. I cannot impress upon you enough the quality of service Dorothy has always delivered. She is truly a sterling example of what customer service is about. You are very fortunate to have Dorothy in your employ.

We had an excellent buying experience with our purchase of a new dishwasher. Our salesperson, Leo **, was friendly, knowledgeable and patient in explaining the features of all the models we looked at, answered all our questions, and overall did a great job in guiding us through the purchase process. We have always had a positive experience with purchases at P.C Richards and this was especially true of this one.

Exciting place to shop! Giant tvs, music playing all over. Friendly people and very organized store. Free parking a big plus. Bought new Bose sound system and sounds perfect!!

SI P.C. Richard on Richmond Ave. provided a great customer experience. We were greeted upon entry but not smothered & the team was knowledgeable. Jimmy, Store Mgr. gets an A++++.

I am 100 percent happy with the service provided by manager Anthony from Woodbridge branch, NJ. He gave us the very best deal and we are very, very fortunate to buy the appliances from P.C. Richard & Son. Quality is the best and efficient.

Your delivery guys did a great job.

Manager Sheldon ** had ample product knowledge and displayed excellent customer service.

I went to this store to purchase a music system. The day that I went, I ended up leaving without making a purchase. When I returned a few days later, I was expecting to receive different service due to the fact that the salesperson might have thought that I was going to waste their time again. Instead, the second visit was outstanding, and the service was just as good, but this time the equipment that I was interested in was in stock. I love buying at P.C. Richard & Son. The service never fails me, especially when Jeffrey ** is involved.

I needed to buy a new drop-in stove and there aren't many around. I was concerned that a new model may not fit in my Quartz countertop. Warren, the salesman pulled up the dimensions on my 9-year old stove and compared it to his recommended new stove. Manny, the installer and his partner came at the exact time they said they would and expertly installed a beautiful perfect fit unit. Thank you all.

5 stars for enthusiastic personnel, helpful insights of items bought in order, and immediate willingness and agreement to ship items to work-site the same day.

I've always shopped PC Richard for all my family's electronic needs. I will tell you this, they all have great service ethics however the one in Carteret is by far the most attentive and professional. Their bargain clearance center is huge in back of the store and filled with surprisingly well priced goodies, some up to 75-90% off!!! There's nothing you can't find at the store that the manager and staff won't cater to and or work with you to get you best pricing. The manager is always on the floor greeting customers and assisting their well trained workforce. It's always a pleasure to visit there... and no, we are not related or have a known relative working there, they just make you feel like family. I like that...

I received courteous and prompt service while at store #51 on Atlantic AV in Brooklyn, NY. Sales rep treated me professionally.

I just want to state that I am pleased with the services I got at P.C. Richard from the sales person Don **, Richie **, and Neil **. They were extremely helpful in assuring that I got what I needed. I will purchase from this location again. This is not my first time at this location and I was pleased during my last visit as well.

I recently shopped at your P.C. Richard store in Brooklyn NY. Your salesman was very helpful to me and my wife who were overwhelmed with the vast choices in products we had to order. He took his time in answering all our questions. He researched sizes for us. He made us very comfortable in placing a large order. I was so impressed with his service. Thank you P.C. Richard.

Steve ** (manager) of the store was extremely helpful, welcoming, patient and was the main train we chose to buy at this store. He is truly a wonderful asset to the store.

Looking for knowledge and service - ask for Alex in Hauppauge, NY. I purchased a new top of the line curved tv and Sonos system along with some other accessories. He worked with me on price and made me very comfortable throughout the process.

The 2 young men that showed up to install my dishwasher today were a breath of fresh air. They were polite, neat, thorough, quick and very personable. They were both an absolute pleasure to deal with!

I sent my home entertainment system in for repair, upon getting it back I was told there was nothing wrong with unit and it came back broken, worse than when I sent it, and still was not fixed either. After speaking to several Reps on the phone one of who tried to sound as if he knew what he was talking about honestly sounded like a total idiot so much so I had to hang up in total frustration.

Ransome (Danbury CT store) provided excellent customer. Not overbearing when we entered the store; he just let us look and was available when we were ready with questions. Worked with us when we messed up the delivery schedule. The store was able to reschedule for the next day. Delivery men were nothing but professional. We'll definitely be back for future purchases.

Installation of Dishwasher & Stove & Removal of Old Ones. Expedited service of the above handled incredibly efficiently and graciously by Ordering Department and by the 2 men who came to install the new appliances and remove the old!!! 1st Rate Service, I definitely will recommend to all my friends!!! (I already sent an e-mail to the Supervisor for the Ordering personnel detailing how extremely pleased and grateful I am for their wonderful service.)

SUPERLATIVE EXPERIENCE...Joe ** is the best salesman ever. He made it easy, was totally knowledgeable and the kind a person you want to recommend to all your friends and relatives...which I will do. The installers were terrific, meticulous, and even though we had one little problem, they handled it with expertise!!! PC Richards is definitely on the A-list to refer!!! Thanks again...love my new kitchen...it looks wonderful!!!

I have shopped at both Big Box and Neighborhood Appliance Stores and P.C. Richard is by far the best in my experience. Knowledgeable, friendly, helpful sales people. Extensive display of products available and good follow up if there are any problems. AND FAIR pricing.

Order can be found by phone# **. We signed up to purchase a cooktop. We were told they had to survey the installation area to make sure it would fit. We had a window from 1-4pm and they finally arrived after 8pm. Truck broke down. They said it wouldn't fit and a different cooktop would be much more expensive. We found another installer and he measured and said it would fit. We told PC Richard we would pick it up. When would it be available? They said Thursday.

I do not recommend PC Richards. Using them has been a nightmare. First, my fridge did not work and leaked all over my new floors. They tried to service it 3 times and it still leaked even though it was "fixed". After three times, they switched it out and damaged my floors removing the old one and spilling the leaking water all over. When I called to complain about the old floors they told me that they spoke to a "flooring expert" and it was an existing issue. This is all without looking at the floors. Next, my Bosch washer doesn't work. It has been serviced 3 times and still not working. I have to take off work and stay home for all 6 of my servicing issues. I am about to dispute the charge on my credit card unless the defective washer is removed from my condo.

Though it is killing me not to, I will not give names of folks who disrespected/lied to me at this time but should a "real" person in charge want them, I will supply them. Purchased a small fridge (14 cubic in) back in May/June. Never bought from them before - supposedly had a good rep. Walked in, got welcomed by nice associate. Size I wanted not on floor but was shown one in 16 inch and told it was exactly same only small size I wanted. Paid with credit card and all done in 15 minutes. This was only good part of my experience! Choose a delivery date & all was set up. Delivery guy spoke VERY limited English (Slavic/Russian). I asked a few questions but he couldn't really respond. I know nothing about this appliance but he assured me & said "Plugged in - give 2 hours to put your food in" & he was gone w/in 15 minutes. Hours later, I put in my items.

So I purchased the latest 'iPad Mini 4 16GB' tablet yesterday at 4 pm (10/8/15). The only way to purchase online said for in-store pickup. Okay, fine. I was able to locate and choose the Patchogue store, on Long Island. Since I work in NYC, I 'figured' I could place my order at 4 pm and pick it up by the time I got to Patchogue, later last night around 730 pm. Nope. Wrong. Today is Friday, 10/9/15, and I still have yet to receive an email saying my item is available for in-store pickup. I emailed 'Support' earlier this morning and asked what the hold-up was. I even asked if they could please look into seeing if the item was available at the nearest PC Richard store, near my job.

I recently purchased a Jenn-Air appliance package from PC Richard in North Haven. As soon as I walked in the door, a gentleman was passing by the front door he was clearly busy. With papers in hand, intercom paging him, and customer saying "thank you so much." He looks at me and says hello, shook my hand and introduced himself as Justin. Not only was his greeting warm and sincere, he didn't ask how he could help me or why I was there, he welcomed me to the store and asked if I was there for the birthday celebration sale, or just passing by. Odd, salesmen always use the same two lines. Nothing like this.

I was at store 1159 Roosevelt Ave, Carteret, NJ at 9 pm. I came down from Syracuse to buy the TV from this store as my cousin told me that they have good deals on TV’s. He (Ikram **) just got the 65" from this store about 2 weeks ago. There was sales guy name Kevin who was helping us, showed us one floor TV 55" 4k uhd which was listed for 1170. He said that if we like it, he can do it for us for a 1000. We then told him okay that we would buy this and he then walked to the manager to get permission from the manager I believe and came back telling us that the manager is not coming down more than 1100 so I am so sorry. He also said that since it is the end of the month, maybe that's why he is not coming down more just to get his sales more to get a higher bonus, but if we come back tomorrow he could try to get him to lower the price.

They live up to their word!

Purchased LG TV 3 years ago... regular warranty just ran out; fortunately we purchased extended warranty. Called P.C. Richard on Monday morning 8:30 am to say TV light on but no picture or sound. Repair man cannot come to home until 4:30 Wednesday. He was at my house for about 5 min and said TV needed new "motherboard" and it would take 3 business days to arrive. Should have the part by Monday. HAHA...

I bought a $50.00 pillow. It gives me lots of neck pain. I brought it back to PC Richard at the time of 3:40 to 5 pm, spoke to John, "Manager," at the Central Park avenue. He was sorry for not being able to receive my pillow. He says, "Policy says they are not refundable."

I received a call from Michael at P.C. Richard & Son corporate office. He was very helpful to me and understanding of my situation. He offered compensation for my trouble and, as a result, I will definitely give P.C. Richard & Son another shot.

I went to PC Richard and Son on 08-16-2015 and l did buy a game console. No sign at cashier at the entrance and no one warning you about their return policy procedures. The console wasn't work. l went to the store to exchange due to its damage and they said that aren't responsible and once you get out of store they don't do return or exchanges - it's their policy. They are robbing the clients by selling broke products as new. The manager just laugh on me and told me "it's your problem not mine." To me this is a big scam and fraudulently way to steal millions of dollars from customer. Investigation and audit must be done.

Bought a washer dryer from PC Richards. Had to wait a week to get it. When they deliver, it's only 1 piece washer no dryer. Terrible, just bad.

Purchased a mattress set on March 8. Had it delivered March 13, 2015. Left the box spring covered for a while and a couple months back I took the plastic off. I have been noticing I was getting bit up but never thought anything other than mosquitoes could be the issue. Sunday I found a bug crawling on my leg in the middle of the night. Lo and behold it was a bed bug. I never in a million years would have thought bed bugs would have been the issue especially since in March when I moved everything in my home was purchased brand new. So after flipping the bed and box spring they were embedded in the box spring. I immediately searched the rest of my home and came across nothing. Nobody else in my home has any bites on them. I'm assuming since I keep a clean home and I'm constantly vacuuming and disinfecting. I kept them confined to that one space.

I went to PC Richard outlet to a washer and dryer in New Jersey. My dryer just stop working. First let me tell you the dryer is only two (2) years old. It was brought in the year 2013. Call PC Richard and being that I do not have a contract for parts and labor there is nothing that they can do for me. Now on the other hand coming time for me to renew my contract on my washer which was brought @ the same place. The washer starting acting funny but I must tell you that also with the washer after one years of me having this washer I've had a water pump put on after one year of me purchasing this washer. OK. Now the water pump went again. But the second time PC Richard gave me credit. I really need to get some answer asap because everyone knows that something like a dryer or washer you are to have it for a least 5 years. People, from my mouth to your ears DO NOT GO TO PC RICHARD OUTLETS FOR NOTHING.

We punched the Sharp 70-in 4K Smart TV. When we turned it on there was a line across the screen. I called Sharp to ask what could be the problem and they said they would send me a email to start a case. I waited days and no email. So I called P.C. Richard and the next day there was a tech at the house. It was determined it could not be fixed and we decided to spend more for a trusted manufacturer instead of a replacement. P.C. Richard was there to help so we were not stuck with a broken TV.

P.C. Richard made good in what was a bad situation. They were cooperative and fair. Thanks for taking responsibility!

I bought a Computer, Sat 7/20/2015. Sales Associate didn't explain the return policy. I wanted to return and exchange bigger size but their return policy, once you open the box you can't return it.. Does it Make sense? BEST BUY WILL TAKE IT BACK. WHY DON'T THEY?

Made a settlement on an account.. May have another acct?? Can't get info despite calling. Return receipt mail from Feb!!! Called again today.. India? For credit history. Already was hacked ten yrs ago.. J.** received 2/12.

By far the worst customer service I have ever crossed paths with. Received numerous repairs on a washer Whirlpool that the service dept told us was repaired and apparently never was. We set a load to wash downstairs in the laundry room. I went to the make drop offs to camps, by the time we returned to put the clothes in the dryer the water had completely come out of the washing machine and spread throughout the kids room and damaged their floors and my eldest daughter's property that were in boxes for her return to college. I received the run around the machine till finally they credited me for another washing machine.

I was shopping for a mattress and went to the usual suspects then remembered P. C. Richard now sells them so I went in to give it a try. The prices marked were the same as everyone else but then the sales rep gave me a quote when he knew I was shopping and told me for that price I had to do it before Sunday. I went back Saturday, the salesmen, Vince, was working with someone so I had to wait 45 minutes for him. I was not happy but they were there first. I told him I'll take the mattress and now he said the price would be $20 more and on a $150 mattress that's a lot, or he would have to call the manager. I told him to call the manager, who said he will not live up to the price Vince gave me. I wasted over an hour at the store, left pissed, bought the mattress elsewhere for an extra $15 and after buying lots of things at P.C. Richard I will not return.

Bad experience with PC Richard's extended warranty. Expect a week for a tech to come diagnose problem (even if you identify issue yourself they won't order part first) and at least another 5 days for a repair (and that's assuming the part is available for overnight delivery--which in PC Richard's world takes 2 days). Even if you live a stone's throw from a store they're either hopelessly understaffed or don't care enough about your broken dishwasher or other major appliance to get it repaired any faster.

After confirming a scheduled delivery, it was also confirmed that my old appliance would be replaced. That was annotated on my billing receipt for my records. On the date of the delivery the delivery people refused to take the old appliance. Granted the appliance is large but the large size was noted as well. When calling P.C. Richard & Son to try to rectify the problem, the salesman that sold me the item, Donald, and the manager, Ricky, were very disrespectful and aggressive with me. Both were reluctant to even try to help find a solution to the problem. I had to personally call the corporate offices to try to have someone pick up my old appliance. I understand that someone may have made a mistake but these two gentlemen were apathetic to the point of uselessness. Needless to say, a solution could not be negotiated.

My D/W broke two months ago and despite my ignorance in the electronic field, I immediately knew it was because the side clips of the internal L-shaped flush pipe broke. Only after one month!!! Since I called them for the first time, PC Richards showed up 4 hours later than planned in that day and they came out that the wash motor was broken... I waited another month for the replacing part to be available and finally when somebody from PC came, they told me that it wasn't the motor but the internal flush pipe that needed to be changed. I am now in the waiting line again, I do not know for how long again. I am very upset! Will never buy anything again from PC Richards and I will never use their service anymore.

A saleswoman opened a credit card in my name without telling me. That was over ten years ago and I will never ever buy a product from their Patchogue store or any other store. I do not recommend them to anybody.

I have purchased 7 appliances, one appliance was delivered with broken part on dishwasher. When plumber went to install he noticed broken part. I called PC Richard. They expect me to wait one week for a new part to be delivered. I have dealt with manager in Babylon NY ** and was told one thing by him and another thing has happened. I have gotten the run around since this happen. All 7 appliances were purchased at once, spent a lot of money at that store and getting nowhere. I also ordered a adapter kit for microwave. Was told it was in, drove to warehouse, wasn't there, sat there for 20 mins waiting while they said they were looking for it.

Proscan PLDED3273A - Purchased 2 tvs 5/24/14. One went black Monday, June 15, 2015. The warranty was 90 days labor and one year parts. I called PC Richards and was told it would be $90 just to come out. The volume works fine. I can even see faintly the screen. It's like one of the bulbs that light the screen went out.

The worst, worst service ever! I have shopped with PC Richard and Son for over 10 years but I will never go back. After 4 years my W/D combo broke. PC Richard could not fix it and I had to purchased new W/D combo. Two years later the new dryer broke. It took me 6 weeks back and forth with PC Richard. They keep sending unqualified technician who now in addition broke the washer. Technician was rude and unprofessional. PC Richard is not standing behind their damage.

PC Richard in Woodbridge NJ On 3/31/15 we bought a Whirlpool Cabrio washer and dryer, a salesman named ** helped us. I wasn't happy with the washer, so I called the manager (**)... and asked him if it was possible to exchange my washer, he said yes I can. My husband and I got to the store. ** was helpful but he was busy so he sent a salesperson to help me, who was not helpful at all. I wanted the washer with the extra feature that said "deep water wash". Rather than deep water soak, two different things. ** told ** to write the order and he got confused between two washers and ordered the wrong one.

We have bought our appliances at P.C. Richard on Broadway Upper West Side for the last 10 years. Always fairly happy with the choice and installation. We purchased a microwave and decided to buy a service contract through P.C. Richard The microwave stopped working after less than two years (not their fault) but it took us 6 weeks before getting the issue resolved. First, it took one week to schedule a repairperson to come. Then he said he needed to order a part which took another week to come in. Then it required two repairmen to fix which took about another week and a half to schedule because it's difficult for them to schedule a two man team.

There was a problem with my parents’ stove where there was a clicking sound coming from the stove. All knobs were off and there was a smell of gas. I called PC Richards who sent out a tech who stated that he would have to order a part and she would be without the use of the stove for a few days which my mother refused and he changed statement where he would be able to install a new part tomorrow. I called the customer Service number when my mom called me to let me know this the fourth time this has happen with this stove which she purchase new and she keep having the same issue.

On February 14th, I bought a dryer from PC Richard. It was delivered on February 19th. I just had them drop it off because my son and I were going to swap my old dryer for the new one. The space is a little confined and it is easier for my son and I to fit in there. Once the new dryer was in place, I pressed the start button and nothing happened. The next day, I called the service department. They told me to get an electrician to check the outlet. I wasn't paying for an electrician to check an outlet that was working prior to a new dryer being plugged into it. They begrudgingly set me up for service. On Feb. 26th, PC Richard Service came and discovered that there was indeed power going into the dryer, but something was wrong internally. The very nice service man said he would have to order parts.

My washing machine started leaking two years into its five year warranty period. During the first appointment, the technician said that he would need to order a replacement pump. The pump would be delivered to my residence and I would need to schedule another appointment to have it installed. His estimate for how long this would take was 5 to 7 days. From the technician's company's refusal to give me a tracking number, I'm sure that the order for the pump was not placed for another two weeks. The pump finally arrived 3 weeks later (instead of 5 to 7 days later as originally estimated), and I had to wait one more week to get another technician to come to install it. The second technician was late.

On 2/16/15 I found an amazing deal on their website, that I couldn't pass up. It was for a desktop PC that would suit not only my gaming needs, but also my photo and video editing needs (have a newborn and wish to cherish the moments). I noticed the PC around 7 a.m. est and waited until 2 p.m. to make the purchase, in case it changed. Checked order status around 8 a.m. on 2/17/15 and it had changed from processing to pending merchant action. Checked bank statement at that time as well and saw they had taken payment for my order. Now excited about my deal of the century I went about my day.

I purchased a washer with Sears many years ago and had it installed with absolutely no problem. I have ordered new hoses for the washer. The washer was very old and I decided to buy a new one with PC Richards. I paid for installation, leveling of the washer, and removal of the old one. The men from PC Richards removed my old washer but said that they couldn't install the washer because they did not have the right size hose and I needed a pipe. Needless to say they left the washer not leveled and they cut the existing hoses that I already had.

My GE washer is 15 months old. That means it's only 3 months out of factory warranty. It is broke. I called service department and was told its $99! just to come out. I told him that was ridiculous - response was that is their policy. I said thanks but no thanks. I am furious. $500 and it's broke. I don't have that kind of money for a service call and then pay to get fixed. BTW washer doesn't even get that much use. There are just two of us. So frustrated.

I ordered a main control board for my ref. When the technician came he said that it was the wrong part they had sent me. I called them asking for a refund. They gave me the runaround. Must have spoken to at least 9 people. They kept saying the supervisor Rich would call right back. He never did. I called customer service again spoke to Jessica. She kept saying it was my fault for ordering the wrong part. She said I have the recording. I said "Play it for me" and she said "I don't know how" and said I don't know what the issue is.

I had a laptop on layaway, the day I went to pick it up they didn't have it. I was told, “Come back in 2 days and it will be there.” The associate advised me to get anti-virus. I got it expecting the laptop will be there. I went back no laptop, I asked for a refund. They said, “No give me two more days it will be there,” they promised. I went back and nothing. I ask to speak to manager. He told me the person I spoke to before was lying when he said he was the manager. So not only I had to wait and keep going back to the store, the people who worked there lied about their position. After over 1 1/2 weeks of every two days going back to 86th street on the west side, I finally got the laptop. And they was a little nasty to me even though I spent my money in that store.

Purchased a refrigerator about four years ago. Now I need to have it serviced by their service department and they are completely clueless. A service technician comes out on 12/6/13 and orders the part. I received three missed calls. I contact the number and all I get is a recording. After a week of trying to get through to them I call my local store, speak with a manager. I was told that someone would call on Friday to let me know the time they would arrive on Saturday. No call on Friday. I received a call from the technician on Saturday @ 8:10 am. Was given a time between 11-2. At around 10:30 the technician calls back to inform me that he doesn't have all of the parts and will have to wait. On 1/5/15, I receive a message that I need to contact the service department to schedule the appointment. I call on 1/6/15. The part is not in yet, why would you be contacting me?? It now is a month, the problem has not been fixed. I have a service contract, that I purchased at the time of the sale. Your company is Nationwide, don't you care how you are being viewed??

After 1 year of having the washer/dryer the dryer no longer dries nor gets even remotely warm! Called store directly, they can't help, have to call the repair dept. I call - the girl on the phone was nasty with no personality to deal with the public. I bought the 5-year warranty so this should be easy right??? Wrong! She has to call the outsourced repair vendor Dependable. She tells me Monday morning they will come. They will call in morning with time frame.

Who waits 9 days for a T.V to arrive from Long Island to NJ. Long story short if you (PC Richard) do have products in stock at your point of sale or a nearby warehouse stop selling that product and avoid having to make up outrageous stories as to why you cannot receive your item.

I purchased a Samsung dishwasher in July of 2013 and paid for a very expensive 5-yr extended warranty. In October the dishwasher needed to be repaired and I had to wait over a week for a repairman to come to my house, then several more days for the appropriate parts to be ordered. Last week the appliance malfunctioned again and again I had to wait over a week for a repairman to come to my house. The malfunctioning appliance displays an error code which tells the repair service the appropriate parts to order. On the first call, they just didn't order the parts and dispatched a man to my home with no parts at all. On this second call, the same error message was displayed and the parts were allegedly ordered, but the repairman who came to my house said they weren't stocked on his truck. I had to wait all day today, the second day in a row, for a service man who has just arrived at my house, more than an hour after the time frame I was allotted. Super unhappy with the customer service of P.C. Richard and Son.

After scheduling an appointment for a new washer repair for leaking water no one came and cannot have service until next week. We purchased an extended warranty but cannot seem to get service. Employees at PC Richards not helpful at all. Disgusted.

I needed new pulleys for my dishwasher. It felt like the door weighed 50 pounds. New pulleys were installed but by coincidence, somehow the latch was damaged. They came back to "fix" the latch and now the water leaks, the latch is even worse. Now the Parts are now longer in stock and I need a new machine. But the parts were not an issue when I was billed $280 for a repair. October 2014 and you wonder what type operation they are running.

I called the P. C. Richard 800 number for service since I bought my Samsung Refrigerator 1-1/2 years ago and was under full warranty. The girl on the other end took my information and said someone would be in touch with me. Five hours later, I called the number again. This time I got a new person who had robotic questions and answers. She said someone would be in touch with me before the end of the day. She said they were trying to find someone to come out in my area. When I questioned her as to what would happen if they couldn't find someone, she said they would give me a new appliance. I was so baffled by her answer.

One of my online order was cancelled without any notification. They really need to work on their customer service. Two of my other orders were cancelled just because they have a policy of not selling items to resellers. Really??

I have been TRYING to have my LG Washer Dryer serviced for over a month now. After evaluating the machine, they told us they need the parts ordered. Since then, the excuses for not coming range from "I don't have the parts today" to "We need two men to do this job so we won't be coming." I have taken time off from work to wait for them, and wasted countless hours of my weekends to no avail. I am STILL waiting for someone just to call to reschedule the appointment for a 4th time and I am still without a washer/dryer. The communication and professionalism of this department is severely lacking. I cannot recommend purchasing anything through PC Richards after this horrible experience. If you do, you better hope you don't experience any technical problems...

After a year and half of service visits to fix my 2 year old Samsung refrigerator - I had to argue with them to replace the unit. They did - with a Whirlpool on Oct 4th. Delivery man jammed it in my doorway scraped fridge and door frame, busted the hose for the ice. 2 visits later - finally have ice but dispenser won't dispense now.

Having the most horrible service from PC Richard EVER!!! On 10/14 I called for service on a dishwasher under warranty. Earliest appointment available was Friday, 4 days later. Was given a window of between 2 - 5 pm. I called PC Richard at 5:10 because there was no tech, and no info given, and was told he is "probably" on the way. The technician finally shows up at 5:40. There is no apology from either the tech or the call center that the technician shows up 40 minutes late. The technician dropped his tools on the floor and saw there was an error code on the dishwasher. He called someone and was told (I heard both ends of the conversation on the speaker) there was a water channel that needed to be cleaned and that the part should be replaced. He got up to leave and was not telling me anything. I asked him what was going on and he told me the channel was a problem to clean and he did not want to do it. He said he was going to get the part ordered and would call in a week or so to set another appointment. I waited about 30 minutes and called the "Service Center" and was told the tech had not updated the call yet and I should call back the following day.

I purchased a whirlpool refrigerator. This refrigerator has needed service more than 6 times. I purchased an extended service contract. I was hung up by their corporate off 7 time in one day (631 843-4300). I was then told that I should read the fine print from a Martha who was a supervisor for P.C richards. I told them I got an e-mail for a repair on Thursday 10/16/2014. I waited till about 11 am then call. They told me it was for Friday 10/17/2014. I have an email that states 10/16/2014. I was also told I would have an early appointment for Friday as my wife was in the hospital. It is currently noon on Friday and still no serviceman. I call again and was put on hold for 10 minutes then no answer.. I was told that I should be interested in my wife's health not the refrigerator. I am a 20 year customer of pc richards. I will not buy again from this company. I will do business with bestbuy from now on. I have spent 40,000 or more at pc richards over the years. The service sucks the customer service. Don't buy there, go to bestbuy. They're a better company.

On Thursday 10/9 I purchased a stove for delivery Saturday. I was to call Friday after 9pm to obtain my 3 hour window as directed. There was no answer and I called several times. I called customer service - they stated usually not in am but I continued to call number without success. Saturday at 9 am the delivery man called that he would be there in 20 minutes. I was not home - was in class. I explained the previous details and he said he would call back after 11am when I would be home. He never called. I called him 2 times - called customer service 2 times and the store 2 times - each time was unsuccessful in getting a status. I tried to cancel order by calling those same numbers and just got the run around and was put on perpetual hold. I sent emails to company with no response. As of 10/16 still no response and no refund.

Do not!!!! I repeat ... do not shop for appliances at PC Richards!!!!! I purchased 5000.00 plus worth of appliances in August 2014 for my newly renovated kitchen... hence, I am still awaiting as of October 2014 for my stove and oven to be delivered. They told me at the time of purchase all the appliances were available. Then their story changed to their store policy for delivery is 3 weeks. The situation is so bad the appliance manufacturer called me direct... gave me a one week arrival date... again. Hence today is October 11, 2014 and I am still awaiting the appliances.

On Saturday, October 4, 2014 my daughters purchased a dishwasher for me as a birthday gift from the P.C. Richards at 239-10 Linden Boulevard in Queens. The dishwasher was supposed to be delivered the next day on Sunday. They purchased the hose separately to be hooked up to the kitchen. I received a call from the deliverymen about 9:30 am Sunday morning and was very happy. However, when the men brought the dishwasher inside my home, to my dismay, it was dripping wet all over my hardwood floors. My daughter and I immediately asked why it was dripping like that. Both men replied that the machine is tested in the warehouse prior to delivery. I responded "really? I have never heard of such a thing!" I asked them to leave it in the kitchen so that my husband could get rid of the old one and hook up the new one. Not only was I upset about the dripping water all over my floors, they also gave my daughter a hose for a washing machine instead of for a dishwasher. We had to return to the store to get the right hose.

I visited PC Richard & Sons, Rockaway Blvd, Queens and bought Washer, Dryer, Dishwasher, Fridge, Cooking Range and Microwave Oven. It took almost 4 hours in choosing the stuff and it was around Seven and Manager start buzzer to close the store. I saw salesperson's face and told him I will come back again. He insisted it's OK, please stay and complete the order. But the manager kept his buzzer on. Anyhow but when finalizing sales, the salesperson told me that the gas range we choose is not available, choose another one. I saw my wife's face and again we started searching for gas range within our budget. While we are looking for range, Manager kept his buzzer on. I feel awkward but instead of wasting more time I chose another range which is $300 more costlier than our fist choice. We finalized our bill and they promised us for best delivery rates and services. Then worst part starts.

Purchased Kenmore dishwasher on 11/2012. Model KUDE60SXSS - cost approx. $1000. Purchased 5 year warranty at the insistence of Bob the salesman. Broke approx. 12/10/2012 - Took their service folks over a week to get there. First they told me they could get there after Xmas. I argued that I had a large crowd coming and that was too long. They came out about 12/20ish. Diagnosed as a bad control panel. 3-5 days to order part they they would call me back to schedule parts replacement. Never got a call back, finally called them after the new year. They told me there were some ticket submission issues, yada yada, they were trying to locate. A few phone calls later, I was getting frustrated, no return calls, then ultimately, no part. It was backordered.

Washing machine which is 2 months old breaks! Takes a repair tech one week to come by and "fix it", no time frame till day of. Comes in for 2 minutes to tell me he needs to order a pump and will call me when it comes in. Ok so my whole day I took off work for repair tech to come in for 2 min??? Then 2 days later I get a call that the part is in but the earliest they can come is another week, and again no time frame??!! I requested if they could please give me a window of time. I am 9 months pregnant and have to see my dr. that day but also want my machine fixed. The repair center in Farmingdale, NY has absolutely no compassion, the answer I get is they can maybe request a time frame but can't guarantee it. Just ridiculous! I will never do business with this "family" company ever again! And I will tell all my family and friends what a horrible experience this has been.

My mom bought me a $250 computer and I got it and opened it and I didn't like it, and it DOES NOT WORK RIGHT. I took to the bayside pc richard and they said if I opened the box I cannot exchange it and the receipt reads $850 (for a $250 c). I am DISABLED. And live near it which is why she bought it there. It is too small for me to see. All I want is to exchange it. 5 items in the past I bought in bayside pc richard COMPLETELY broke down & I won't let them sell a $250 for $800 that doesn't work right & I can't use.

8/20/14--(This will be an incomplete review--I will update as "service" progresses).

Went to the Roxbury, NJ store on the evening of 6/14/14 to purchase a dishwasher. Purchased a unit, paid and set up delivery for Wednesday 6/16/14 within the hours of 2:00 PM and 5:00 PM. Tuesday evening I got a voice mail confirming delivery for set time. Date of delivery, I go out to run errands and check delivery time and now it's 7:00 Am to 7:00 PM!!! Stayed home all day and when husband walked through the door I told him I had to wait all day for the dishwasher so he called the store and now they say anywhere from 4:15 PM to 7:15 PM. What do people who work do under these circumstances?! Not only did I lose an entire day but also have to pay PC Richard & Son a $50.00 delivery fee!

Purchased Friedrich AC. Loud grinding noise coming from Fan. Called PC Richards (New Hyde Park) and scheduled repairmen. Repairmen comes over and says its "Water Splash". Total **. Called PC Richards and asked for a replacement AC. They said Friedrich does not allow them to replace AC, they must be repaired. More **. Another Repairmen coming this Friday. Looking forward to third **. Have bought from PC Richards many times in the past. Will never buy from them again. What a scam. Install and expensive AC that does not work right from the get go and no replacements allowed. Wow!

Mangement reached out and resolved the issue.

I just had my samsung 5.0 cu ft washer delivered. I purchased the 5 yr extended warranty. In total I spent over $780. When the 2 guys delivered the washer to my garage... they asked me if i wanted them to take the old washer. I said no. They left the new one in the garage, and when i asked them if they were going to hook it up... they said that it's only 2 hoses and that I can do it myself. I then asked them if they were suppose to take my old washer and they said yes. I told them to at least disconnect the washer and move it so that I would be able to put the new washer in place. They did. I am very upset that they didn't set up the washer (which i paid for) and told me that there are only 2 hoses to hook up. Wasn't this part of my installation? I have purchased many things from PC Richards and admit that I am not too happy.

I went into a PC Richard to buy a stove top, microwave, hood and TV. I was told I need a surveyor to come to the house for measurements and it costs 27 dollars. I told them that I did not want to take off a day from work and they said fine, work it out with the surveyor. I received a call the day before to confirm the appointment and told the woman on the phone that I could not take off the whole day and she said ok, but tell the surveyor. The next day, I received a call from the surveyor at 7 AM to tell me that he will be at my house between 10 and 2. I repeated that I could not take off the day and he said that he could not control the time.

Went to Forest Hills NY store and purchased a Samsung Tablet. The salesman informed me that they did not have it in stock... and if I needed it that night, could I drive to the Woodside store to pick it up. It was 9:05 pm and they close at 9:30 pm. The salesman assured me that the product was being held for me in the office and that they would wait for me... **....

I purchased an air-conditioner from PC Richards and also paid extra $ for the PC Richards warranty. The AC hasn't been working properly for the past three years & I've been going back & fourth trying to get PC Richards to honor the warranty. Called PC Richards Service Dept on Fri., 6/6/14 and spoke to Joe. He had AIDS Repair Service take the AC out of my house 10 days ago (Wed. 6/11/14) for repair, leaving me with no AC knowing that I have a child with chronic asthma. Now almost 1 week later (Wed. 6/18) neither company has called to give me any status of my AC. Therefore, I called PC Richards again on Tues 6/17 and asked to speak to a manager (Mike **), since the previous rep had no info in their system about my AC. Told ** that my son had an asthma attack the day before (Mon., 6/16) and I had to take him to the doctor, because he couldn't breath, since it was 90 degrees & they took our the air-conditioner, which they promised to repair or replace.

Was told I would have my microwave delivered and installed between 7am and 7pm. By 10am, I called and asked if they could give me a better time of delivery. I was told they would deliver by 2 pm. At 1:30pm I got a phone call from the driver to tell me he would arrive in an hour. Two o'clock came and went. After another phone call to the store, I was told I would have my delivery by 6pm. At 6pm, I called the store again and they were shocked I didn't get my delivery. After waiting from 7am to 6pm, I cancelled the delivery and rescheduled for next Saturday. Finally, I left my house at 6:20pm. The drive called the house and told my son he would deliver the microwave in one hour. My husband and I arrived back home at 9pm. And went to bed at 10:30pm. At 10:40pm we received another call from the driver and said he was on his way to deliver and install the microwave! What kind of customer service is this?

After ordering and paying fully for a very expensive refrigerator, we were dispatched a surveyor to measure access to our apartment, the building's elevator, etc., to assure that the appliance would fit. When he arrived, he lacked the specs of the new appliance, with which we had to furnish him. On the delivery day, one-half hour before the appliance was due to arrive, we learned that we had to uninstall the old one. The refrigerators weigh 700#, but our building staff was able to accomplish this. When the exceptionally crude, rude delivery team arrived, they demanded that we remove a door, which the surveyor said was not necessary. Then, they refused to remove the old refrigerator, and to deliver the new one, deeming it too difficult.

5/11/2014. Do NOT buy anything from this company. I bought a 55 in. flat screen a year ago in preparation for a pending divorce. I left it in an unused room expecting to move within a few months. When I finally had it hung it had been a year. We turned it on to find out that the screen was cracked from the inside. I bought a 3 year agreement since I expected not to use it right away. They did nothing to help me out and told me that I should have tried the TV before leaving the store. I now see tons of reviews that claims that they sell refurbished and damaged merchandise. Very believable after this experience.... I just had to spend another 1000 for another new tv...went to Best Buy.....They are delivering for free and will check to make sure it works before they leave....Make the right choice... Don't shop PC Richards...

I asked them to leave the old appliances but they took the dryer anyways. Called the service center and they said it was my responsibility to watch the men around my belongings.

Smoke and a burning smell came from under the refrigerator on March 24. We call PC Richards store and they refer us to a Z Services where they made an appointment for March 26. I took off work and they cancel without our knowledge. I call, they reschedule for March 31. I call PC Richards again and they will send someone the earlier March 28. Meanwhile my food is spoiling, nowhere to put insulin. This shouldn't be happening. Isn't a year yet we bought it and is the second time we call for repairs.

Bought my daughter a laptop for xmas 2 years ago. She had it for a month and it started acting funny brought it back to the store, rude people there sent it out, but not without complaining. Got it back 3 weeks later!!! She had it for another 3 months and again started acting up, went blank, turned off and wouldn't come back on. Called and brought it in AGAIN! So another 3 weeks went by, got it back and then 2 months later same thing. They said each time they fixed the fan and the HD. I call BS!! So finally got a refund credit to buy a comparable model, DID THAT in Oct 2013. Not even 1 month it was back in acting up doing the same crap as last laptop!! Not only that but the microwave we got from them 6 months before burnt out and had to be replaced!

WARNING!!! P.C. Richard does not warn you of their return policy prior to your purchase. They will tell you it's posted everywhere, but it most certainly isn't. And because they won't tell you verbally before you make a large purchase I will!

I purchased a Frigidaire refrigerator in Jan. '13. The salesman didn't take the hinges into consideration when we asked for size. We had to cut cabinets $400 cost. The machine was defective. After 4 service calls, they exchanged it. Another defective one. 4 service calls and they exchanged it. They told me my model was discontinued and told me I had to pay another $500.00 if I wanted another replacement..Then they told me I had to purchase a 2-year warranty if I want to get the replacement. I paid it as I had NO REFRIGERATOR. This store is by far the sleaziest, worst store I ever patronized. Buyer beware!!!!

OPEN Box cutter was left by installer in front of my door. I have two small children - and when he returned to pick it up I brought this to his attention. Instead of expressing any remorse or even concern for his negligence, he said, "Whatever," and walked out of the house. I called PC Richards to lodge a complaint, and they too did not take any action. It is obvious that Customer Service is not a legitimate concern.

One week ago, I set up an appointment for a repair on my new ice maker in my new refrigerator I purchased with PC Richards. They called me one day before my appointment which was on a Friday, to say one technician called in sick on Thursday and he would also not be in on Friday for my appointment. I had to reschedule my repair for the following week. What happen to their commercial where they say you also get all those service people standing behind the customer! There must be at least 50 technicians standing behind them! Obviously, if one technician calls out they have to cancel appointments, so where are the other 49? Sounds like false advertising to me!!!

I purchased the refrigerator along with other appliances. Upon delivery they never told me the refrigerator was not being delivered because it was severely damaged. So I had to wait a couple of weeks for that to come. Also the ice maker came separately after the refrigerator arrived. Then I had to set up an appt for the ice maker to be installed. Finally the ice maker got installed. Initially the ice maker was making too much ice...now it hardly makes any ice! I called for service (3 times I was put on hold and forgotten). Finally, the 4th time someone gave me the service number to call; on hold again! Now I get a person who gave me a service appt for them to come and just inspect the ice maker. If they cannot fix it, they will order one (waiting again) to be delivered to my home. Then I have to call and set up another apt for them to install the ice maker! I asked if the service staff can be somewhat proactive and just bring another ice maker with them...I was told they cannot do that! I guess that would be too easy! I will never go back to P C Richards...its back to Karl's Appliances for me!

On 8/29/2013, a washer was delivered to my home, invoice #**. The installer could not get the washer to work. He said PC Richards didn't give the proper sink connections so I went back to the store. The salesman, Mr. **, gave me another hose after he tried using my hose. He couldn't understand why it was not secure. He gave me a hose from a showroom washer. It didn't work either. On 9/5/2013, I went back to PC Richards, ask to speak to the manager. I told him I didn't want the washer and to cancel the dryer scheduled for delivery on Saturday, 9/7/2013. He said he wasn't going to refund my washer because I had it delivered. He said he would take the dryer off. I then said I was not happy with this. He then looked at me and said, "Look at you, you are nothing" in front of his workers and customers. He then said he was calling the police on me. He said I hit him. I told him to call. I told him that security cameras work for him and me. He then didn't call the police. You should review this issue. I am going to protest PC Richards and Sons even up and down the front of your stores with protesters wearing signs saying PC Richards sold me a bad product and insulted me, not to buy anything from PC Richards.

The Ice maker stopped working. I called the store. They sent a Non P.C. Richards repairman to my home. After stating that my wife dumped out the tray before he came, he then opened the unit, made a adjustment, and said the ice maker would be working within 24 hours. It did not. I called back and was told that they would send a P.C. Richards repairman to my home and fix the problem. He came to my home made a 2 minute adjustment and said it would be working within 24 hours. It did not. I called the store again and was told that after the 3rd time, if it is not fixed, they would exchange the unit.The repairman came to the house and again made a 2 minute adjustment. Still not working.

My new Samsung washer broke two weeks ago. Water pouring out of the bottom of machine. Had to wait 5 business days for someone to come and look at it. He said not only was the motor bad, but the housing had cracked and that was a part that needed to be ordered. Several days later, a technician came back with the motor, but not the housing. Said the first technician had ordered the correct part but that he had been given the wrong one. I call again and am told the right part would be in the following week, but they couldn't schedule an installation call until it actually came. I called and found out the part was on, but the first available service appointment was more than two weeks away! Either they sell a lot of defective products or they don't have enough trained technicians. My machine was under warranty so maybe I wasn't given priority because I wasn't paying for the service. Doubt I will ever buy from them again. They say they "service what they sell" but only if you're willing to wait forever for them to show up.

I ordered a Friedrich A/C unit for a wall sleeve. After being installed, it made a loud vibrating sound. The service came said the evaporator screen was loose and I should get a new machine. The new machine came the following week with the same problem! P.C. Richards offered another machine. Now why would I get a 3rd machine when clearly it's a defect? They didn't offer to waive anything! I missed 4 days of work between installation and service. I would never use them again! I paid 1200 bucks, plus installation, service and a service contract! I have a defective unit! Nothing but a big headache. Shop around and be wise. They lack customer service! I'm stuck waiting 5 days again for service to look at a brand new machine! Please don't use!

After a Haier washer caused me problems, they gave me a GE washer instead - that was great. This washer has broken 2 times, going on the third time. The agitator keeps breaking. I have called PC Richards and finally got a manager named Mike. He ordered me a new part right away. I called recently because the agitator is breaking again. Mike told me to call GE, which I did. GE didn't return my call. I called Mike back to see if he could help me with GE. He never called back either. So I have a washer which warranty expires next month and still I have no resolution. I am very frustrated and will not be buying anything from them again.

I ordered three air conditioners from PC Richards on a Thursday morning. They told me they could not be installed until the following Tuesday morning. I said okay. I waited all day for them to come and install them on Tuesday. They did not come. They did not call. At 4 pm, one of the reps finally called to tell me that they would instead be delivering between 4 pm and 7 pm that night because they got busy. Thus, I had to stay late at work to wait for them to come. They never showed up and did not return any of my texts or calls. At 9:30 pm, an installation guy called me and said he's outside my office and wanted to know if I'd come back to meet him? I told him I had already left at 9 pm when they had not shown up or returned my calls. He got annoyed and told me to call back and reschedule in the morning. I did.

I purchased a washing machine from PC Richards. I called in for repair on my washing machine. It was working but it was making a sound. They took my washing machine apart and they refused to come back and repair it because they stated that it had water damage. I asked him to come back to put the machine together. I was told that it will come back, but I had to sign a waiver. I was told it was a two-man job, but they would be back on Saturday. They never came back. I called them again they told me to suck it up. They're not coming back. I need to call FEMA or the insurance. The company sucks. Bad customer service. I used to get my appliances from PC Richards. I have maybe 15 things in my house from PC Richards. Guess what? They just lost a customer. I'm never buying from them again. ** customer service.

I purchased so many appliances for my newly renovated home and was promised that I won't be dissatisfied with my appliances. They even talked me into purchasing warranties for all my appliances for a high price tag. I wanted to purchase Square Trade Warranties but they promised me that their warranties were the best, promising me that these were no hassle warranties. After a year, my range broke down. I tried to use my warranty and the cons at PC Richards came over to my house to look at my range. They saw a few mouse droppings behind my range and refused to fix my range without getting my whole house exterminated. Okay, so I paid $50 to get my house exterminated and emailed my receipt to PC Richards. They are now telling me that my warranty is void. This is the worst company to deal with. Never ever purchase anything from them. I know I won't.

It's a total scam in everything before, during and after the sale (as they say). First and foremost, they opened multiple credit cards in my name without my knowledge, saying that I was simply being sent a "new card" and blatantly lied to my face as the salesman reassured me that my credit was not being run, which should be illegal if it isn't already. And from other complaints I've read, this has apparently been going on for some time as well as there have been charges of the misuse and theft of personal information. Additionally, they attempted to insidiously and grotesquely overcharge me taking advantage of a customer's kind nature and reluctance to be forced into haggling and arguing.

The insurance at this store is not worth the money.

I had a similar experience as other posters. I called PC Richards to fix a Maytag washer. It took them 5 days to get out here. The guy came and tried to tell me that the problem was that we used too much soap. Nice try. When I added clothes and ran it while he stood there, the machine started spewing water out the back. Then he told me it's just the hot water that's affected and I could use the cold. But I didn't want him ordering the wrong part. So I made him stay and watch the cold cycle - same thing - water out the back. He finally said it needed a new valve and that it was in stock and he would call me. No dice.

I had my TV for 11 months. Then all of a sudden, one day I turned it on and there was a red and blue line running down the screen. I called PC Richards Customer Service being that it was still under the factory warranty. Furthermore, a tech came out to my house within a few days and deemed my panel defective, which he then processed to order a replacement part. He told me that he was going to schedule another appointment so he or another tech can come to replace my defective screen.

I just bought a brand new Sharp LCD 60" TV in October of 2012. It has stopped working since then and it's only February. I called PC Richards and Son since that is where I have the warranty through. It took them over a week to get here. When he did, he looked at the TV for 5 minutes and called a Sharp tech person who then in turn told the PC technician that he had to order two parts that would take 3-5 days to get to him. Then he would schedule another appointment to come and install the part. I have been without my brand new TV for over two weeks and counting. I've had a bad experience with this Sharp product and PC Richards also.

Maytag Refrigerator - About six months ago, the ice machine and freezer started acting up and a call was placed. After six months and about 10 appointments later, the ice maker and freezer are still not working. Same response again and again - I need to order parts. So many days taken off to wait for some unprofessional and unknowledgeable tech to say the same thing over and over again. What a disgrace! I will never buy another thing from PC Richard and their warranties. Just a joke!

We spent the extra money on an extended warranty on our top of the line Electrolux refrigerator. What a joke. What they don't tell you is that they can keep you hanging almost forever ordering part one at a time, until they decide it's not cost effective to try and fix your fridge. I've had 6 service calls and still the ice maker isn't working. Every time they come out, they find one more thing to replace. The person in the service department told me there was no limit on how many times they could make you wait at home for service calls. This could go on for months it they want it to; you have no recourse. The more expensive your appliance, the less likely they are to replace it; they'll hope you finally give up I guess by replacing only one part at a time.

We were scheduled for an installation by P.C. Richards of Yonkers, NY. They made us wait all day and then the repairman said he would not install it because it was in the garage. It was P.C Richards that delivered it there in the first place. Now they say they cannot install it because we did not read the spec sheet for the fridge, which I know for a fact that they did not mention to me when we bought it. Craig ** was responsible and would not allow me to speak to anyone higher up because he said he was the boss.

I have a complaint about ** who is an employee at a PC Richard & Son located at Bay Plaza Store #56, 356 Baychester Ave, Bronx, NY 10475. I ordered a refrigerator through my grandmother's store card at $539 from this location and the total cost after taxes and delivery came out to $707.44. However, I did not realize it would not fit. When my grandmother and I arrived to this store, they did not notify us that I needed measurements first. When the refrigerator came to my apartment, the guys who were going to install the refrigerator said it will not fit. So, I had to order a smaller one, which I did over the phone. The new refrigerator cost about $490. ** said it will be an even trade. I don't see how it would be an even trade since the smaller refrigerator is cheaper. He also said he will mail me the new receipt but I have yet to receive it. I was unable to go back to the store but my grandmother went on her own to resolve this issue.

I recently purchased a car stereo and speaker system for my son's car as an early Christmas gift. When I purchased the whole system, I told the salesperson that I needed the entire system so that my son could listen to music in his car (a 1991 Volvo 240) since it had no radio. I was assured that store would install the system, but I would need to purchase some additional parts, which I did. Once the parts came in, I was scheduled an installation appointment on Sunday, November 18th at 2:00 at the Manchester store. When I arrived there for my appointment, I was told rather rudely that the installer had no time to install the stereo and I would have to reschedule. I rescheduled for Wed., Nov. 21st.

I called the store on Tuesday night and inquired if they would sell me a Sony TV for the same price offered by Sears. After 20 minutes on the phone (the associate had to discuss it with his manager), I was told they would match the Sear's price. The next morning, I went to the store to pick up my TV and was told I couldn't buy it for the price we agreed on over the phone. The manager claimed he was working the night before but knew nothing about my phone call. Another associate overheard us talking and chimed in that he was working the night before also and knew all about my phone call and the agreed price and they still wouldn't honor it. So, I left and will never shop there again. In time, they will go the same route as Circuit City, out of business!

We purchased an LG large screen TV on August 19, 2012. On October 19, 2012, it died. After numerous calls to the store manager and promises to call back, we called their headquarters in NY to complain. We finally got a call from the CT store we bought it from. We wanted a new TV but they insisted on fixing it. Almost 4 weeks later, it is still not fixed. This was our first and last purchase. Scam artists. I will use the internet to tell everyone not to buy a roll of toilet paper from them.

They do not care! Buyer beware! A word of caution, do not buy from PC Richards! They are horrible to deal with. I purchased a Whirlpool Washer (still under warranty) that takes 90 minutes plus to do a medium load. They tell me this is normal. Their manager at their Route 46 store told me it should take 35-40 minutes and that his boss (regional manager), ** would follow up with me. It's been 10 days and despite repeated calls (leaving voice mail), I have yet to hear from him. They do not care!

I bought a Friedrich's air conditioner that proved so defective and involved so much of my time wasted on waiting for often no-shows to fix it that I purchased another very expensive air conditioner. The first one was installed and had to be uninstalled because it was defective and would not work. The second one worked well for a week or so and then began to make strange noises, a complaint that was verified by a repair person. I'm awaiting the removal of the defective product and the installation of its replacement which may happen any time between 9 and 4 tomorrow. I'm deeply offended by the treatment I received at the hands of P.C. Richard's sales representatives. I can't understand why I have to wait around, again, all day for the replacement of a defective product, one they claimed to stand over. I'd strongly advise prospective customers to steer clear.