P.C. Richard & Son Reviews

Washer was delivered and to my surprise it was exactly the one that I had just returned. A couple of days went by and I decided to go back to the store and all hell broke lose, ** denied having written the order wrong - my word against his. ** the first salesman who sold us the first washer was there, got very upset with me when I told him I was exchanging. He began to talk to me in a rude manner almost yelling, I could see my 77 year old husband getting upset. I decided I didn't want to deal with this rude angry man, I asked for help from another guy who I believe is also a manager by the name of **, he tried his best to help me. He called the salesman that made the mistake and of course he denied it and said I had ordered that one. I said to him that I know what I ordered and why.

Now the washer I really wanted was right there, but they didn't want to sell me that one. They gave me the choice from two washing machines and that's it. I chose one and was upset all the way home. While ** is trying to help me, ** is running around the store giving me killer looks, and talking to customers about me... making me very nervous.

When they delivered the washer it looked horrible next to the beautiful dryer... so I'm still not happy. So I went to another PC Richards store and bought another washing machine that matches my dryer, and has an extra feature that says extra boost wash, they delivered it yesterday and the other one will go to my son. What a nightmare! My husband is still angry with me because I still bought another washer at PC Richards after being treated like crap.

When the two repairmen came, they discovered that the microwave actually needed another part which had to be ordered and would take 5 business days to receive. After numerous calls to P.C. Richard, they finally agreed to swap out the unit with a new unit. But getting the certificate of insurance and the installation scheduled took some time as well. Finally afar 6 weeks, we have a working microwave and P.C. Richard has lost a customer for good. If they are not capable of servicing products, they should stick to just selling them.

Well, when I called customer service to let them know our concerns, I spoke with a rep named ** who placed me on hold for approximately 7 minutes to speak with her supervisor. When she came back to the phone she said that the supervisor whose names is ** informed her to let me know that if it does not work this time that next time it would be exchanged. This upsets me because I explained that this is an ongoing issue and my father is on oxygen at home and this becomes a very dangerous issue. We have to turn off oxygen and worry about possible explosions, also that the supervisor never bothered to even speak with me.

I am very disappointed in the level of customer service we received. When I asked ** for a number where I can call and speak with a person about my complaint I was told to go to PCRichard.com to write my complaint. Very unhappy, I would appreciate a phone call from someone concerning this issue. ** on behalf of **.

When I contacted the service department to find out how long it would take for the parts to get in, I was told on March 12th. That was nearly a month after I bought the dryer, so i wanted to speak to someone in power about it. Regardless of how many times I called, I was put on hold for a long time, or told someone would call me. No one ever called to expedite.

On March 13th, the same service man came. He still was not able to repair the dryer and would need more parts. On the 16th, Monday morning, I called service once again. I do not remember exactly what date they told me the parts would be in, but suffice to say it was 2 weeks. Again, no one seemed too concerned that I paid cash for a dryer a month earlier and still had never used it. So, I took to Twitter. Through Twitter, they asked for my information. On the 17th, I was called by service and told to go to the store and pick out a new dryer. On the 19th, I went to the Riverhead store, which is where I originally bought it. I was told if I picked anything other than the original model, I would have to pay the difference. So why send me to the store if you intend to give me the same dryer? Just send me the darn dryer then!

Frustrated by all the new charges they were trying to tag on, I told them maybe they should just take the dryer back and give me a refund. They told me they couldn't do that. Really? Just, really?? The salesman spoke to the manager, who decided to waive the installation charge. How big of you! I won't go on about what more went on. On March 24th, 5 weeks after I bought it, they delivered and installed a working dryer.

Considering the amount I paid for the 5 year warranty and the wages lost staying home waiting for the technicians, it would have cost less and been much faster to buy a new washing machine. At least after one month, they finally managed to fix it.

At 11:29 a.m. I received an e-mail from PC Richard stating, "Unfortunately, due to a computing error on the site, the item you purchased (**) was sold for a price below what we are able to sell it for." and are sending me a $25 gift card for the error. At this point I go back on to their website and see the PC still up for that price. Confused I try calling the service number given to me, to find out more information. Boss walked in had to go to a surprise meeting. Had my mother call on my behalf to find out more information. Talk with her later that evening and she informs me that she had spoken with a very nice woman that was willing to honor the price for us but, was unable to due to the manager having that power and he was no longer in the office. She did explain to my mother that he will be back the following day and to call back.

Feeling pretty good about the situation I decide to sneak in the call at work. I call the service line at 9:50 a.m. and get Justin, who informs me that there is nothing he can do and the company is not willing to honor the original sales price. After a few more moments talking with him he places me on hold (for 8 mins) and then transfers me to his manager Jason. I immediately get "stone walled". "I understand how you feel but there is nothing we can do". Then offers me $100 dollars off and a $50 gifts for my troubles. I explain to him that they have taken payment almost 24 hours after I made the purchase. "That money will be back in your account by the end of the week". Pretty nice how they can take your money quickly but, take so long to give it back.

I explained that it was processed through them, payment taken, and the mistake wasn't caught until it went through to the third party, they should honor this deal and own up to their mistakes to keep a customer happy. Kept getting the run around and told Jason that this is like going to a grocery store, paying for something and before he handed my product being told they can no longer honor this price, "here's your money back". I was informed that analogy isn't relevant and the we cannot honor this price speech started again. Frustrated I ended the phone before I had gotten irate.

I don't feel this is very good customer service at all and that should be a large backbone in any company. Now I have spent thousands with this company and referred many friends and family to them, which have done the same. I ignored other reviews and complaints about this company, due to never having any issues personally. I will no longer be doing business with this company, who will not do anything to satisfy a customer, or own up to any mistakes they have made.

PC Richards did reimbursed me for the installation fee but now I had to get new people to level my machine who questioned why did they cut perfectly good hoses. I had to pay them for new hoses, to level and install my washer. I feel that it was very unprofessional to leave my washer not leveled and cut my existing hoses that cost me more money to replace. Occasional the washer makes loud noises and it has only been installed over a month.

Monday comes, they call and say they will be here within the hour that was at 845. By 1130 am no one shows nor calls. I call PC Richards repair dept. First call 30 mins on hold, then disconnected. 2nd call, on hold about 12 mins. Girl says oh they will be there with in an hour! I tell her no, reschedule he told me an hour 3 hours ago. Reset the appt. That day they didn't call to give time, I called them. Same, answer within the hour... They come... 2 parts are broke! He had no timeline on when the parts will come in nor when they will come back. Nor do they know if the 2 parts will be approved. So why did I pay for the 5-year warranty???? 3 weeks... Just had to bring all my clothes to laundromat... Lucky it's only me and my husband... And this isn't over yet!!!! Horrible customer service from repair dept. Horrible customer service from their outsourced vendor Dependable!!!!

The machine is old enough, so there is wiggle room on the problem being 100% PC repair people. But there was no water leak until the repair people showed up and started to fix one thing, and Break Two other parts!! Water leaks now and a damaged closing latch. As a kicker they wrote about a non-existent problem on my receipt. They came to fix the pulleys and they wrote "No Power" on the receipt. Total Bull. The Paramus (or Wayne) store gave me the name of someone to call in Long Island. Turns out they left the company years ago.

I paid $2,500.00 for the refrigerator, and I was sure the problem was just in the panel on the front of the refrigerator. Right then I knew I was in trouble. I decided to look online and googled my problem. Little did I know that others had my problem. They gave me some ideas on how to fix it and believe it or not it worked. When P. C. Richard called me back at the end of the day, they said I could have someone come out on Nov. 14th. How can I not have a refrigerator for 8 days. I told them to cancel the appointment that I fixed the problem myself!

I called back in the afternoon the next day (Saturday) and was told the tech STILL had not updated the records. The rep told me they would check into it and call back. No call ever came. I call Monday morning and ask for a supervisor. I am told they are all busy with incoming calls (no surprise) and that someone would call back in 10 minutes. I called 30 minutes later and am told the tech still has not updated the records. The rep that told me I could talk to a supervisor was totally wrong. I should have been told I "might" be able to get a call from a supervisor late in the afternoon. There is nothing anyone can/will do to get this issue resolved in any expedited manner. It is just going to have to go through the steps to get resolved.

So at this point in time I am stuck with a broken dishwasher that is under warranty that I have absolutely no idea when or if it is going to be repaired. All I have from PC Richard is a bunch of pathetic cover ups and excuses. I feel very sad for anyone that listens to the store sales rep and pays for an extended warranty. Service within a regular warranty is dismal. I will not be buying from PC Richard again. I do not want to pay the money to get something and not be able to get it fixed in a timely manner or from what I am currently seeing, ever fixed.

My cabinets have been cut for the immediate arrival. But nooooo, no stove or oven so no kitchen for 2 months. Waiting on PC Richards delivery. Do not shop at PC Richards. Go to Best Buy or Lowe's. If my cabinets were not previously cut for those appliances I would have gotten my money back and went to Best Buy or Lowe's myself. I'm giving you fair warning!!!!! Do not shop at PC Richards, they are the worst. When I called the corporate office, the cust svc rep's first words were "Do you want your money back??" How professional. I said nooooo I want my appliances that were to be delivered 4-6 weeks ago. I pray this review helps someone else!!!

Upon my arrival, I asked to speak with the manager. A manager named ** approached me and I explained to him about the washer being delivered dripping wet from the box and when I opened the box, the dishwasher was also wet with some slippery substance. He said this was common as the washers are always tested prior to delivery. I told him this was unacceptable as it appeared that the washer was used by someone else or that it was a floor sample. He denied both and decided to reimburse my daughters for 50% of the delivery charge. I told him that I've bought appliances from Sears in the past and have never experienced anything like this before. I told him if there was any problem with the dishwasher, that I would be calling him and/or coming back. He was apologetic and assured me that all would be okay. He also gave us the right hose for the hook up. Needless to say, I will not be buying any more appliances from P.C. Richard.

They called me and my wife at our working times almost 10 times to stay home for deliveries. I requested the lady that we are working people and cannot take off without informing our employer 24 hour in advance and requested her to keep delivery schedule after 3 pm as agreed by salesman on the order date. She told me they have no shipping windows and do not know what time they will deliver the items. I tried to contact Store manager but he was even worse than her. I look like fool in my own eyes what I did. I called the manager to cancel the order. He called at my wife's phone and start doing salesmanship. Ultimately they agreed to deliver on Saturday but again with no delivery schedule.

My wife went to store before delivery to pay balance and pick up accessories. The salesman explained her how to get delivery and hand over the water pipe to her so his guys will fix at the time of delivery. She is so innocent she did not understand his sales trick. In good faith she gave the pipe to the delivery guys to fix it with new fridge. The guy told her to call a plumber to get the job done. She called the store manager and asked him why you people are not telling the truth. If we need plumber we will arrange it in advance. These people do not understand feelings of their customer. We are buying these things for our family comfort. Instead she felt happiness after getting so much stuff but actually she felt bad. She called me and share her feelings. I decided never to buy not a single item from PC RICHARD & SONS ever in my life and will share my experience with my family and friend. I am writing this review to caution everyone to show their real face.

They offered me an exchange. Surprise, they didn't have the same model anymore. So they offered me a replacement of the same purchased value. Fine, except that when I went back to the store, the replacements were (WAY) less capable. The equivalent capable machine was $600 more. And that I would have to fork up $600 (plus buy a new warranty - because the original 5 year warranty goes out with the dishwasher.) I argued with the sales guy (who got the store manager involved) telling him it was a ripoff. He told me, I could have it for $300 more. Again I said no way.

He told me prices have gone up in a year and that I got some kind of "special" deal when I bought the Kenmore (yeah special all right). He told me I was getting a steal. I didn't see it that way. I said fix the appliance. The appliance got fixed in March of 2014. 3 months without a dishwasher. OK fine its fixed. Zoom up to 8/2014 - same dishwasher breaks again. Call for service. Takes them 4 days to come out. They do. Diagnosis - bad motor. 3-5 days to order part, they will call me back. This time I call the next day, just to confirm the status. The service lady is pissed at me, like I was bothering her. She said, "The repairman told you 3-5 days for the part". I told her I had a bad experience with PC Richard Service and I just wanted to confirm. She reiterated 3-5 days. I asked what the part was (because I was not at the house when the repairman came). She didn't know, he never filled the ticket.

Anyway, she did call back the next day to reiterate that the part was a motor and it would take 3-5 days to come in and that they would call us to schedule the install. 7 days later - no phone call. So I called. She says, "Oh yeah the part is in. But we can't schedule because the ticket says it's a 2 man install." She would have to call back. The next day, she called back and scheduled an appointment for today (9/18). So today, once again, no phone call (Mind you we are taking days off of work to deal with this). I finally call today about 2:00. No one can find the repairman. They have to call me back. 6:00pm tonight, I get the phone call. They don't know what happened to the part, but it needs to be ordered. 3-5 days. I was pissed. The guy offered me again an exchange. But my model is not there. I am not paying more money for some upgrade, to the same capability I have now.

I just want my money back. PC Richard can go their way, and I will go mine. Unfortunately, I bought a new refrig there, after the DW (as I am slowly fixing the kitchen). The water dispenser had a slow drip, but we are tolerating because we don't want to deal with PC Richard poor service anymore. I will NEVER buy another appliance there again. The scam is, they sell you faulty stuff, then offer you an exchange, (and they don't have that model anymore), but the price goes up for an equivalent. NEVER AGAIN.

7/27/14--Purchased my Samsung NE597NOPBSR Range on 2/1/13. On this particular day, I was boiling water and the stove top suddenly made a very, very loud 'crack, pop' from within the range. Got an E-84 code for which I needed a service call (nothing works--but the display does for the code). 7/28/14--Called the number on my extended warranty. Told that the code tells them what part is needed and that they are out of stock--part should arrive in 3-5 business days. When part is stocked, they will call me to schedule service.

8/5/14--I called THEM (beginning of day seven). Very politely told that it is unknown as to where the part is!?! Customer service DID call me back 7 hours later and said he put a rush on it because it should have been in already. Service call scheduled for 8/14/14. 8/14/14--Service repairman very professional and even early! Took the WHOLE range apart.

Totally stumped as to why the part he was provided didn't work. Said he would order the same part over (in case the one he had was bad) plus another part that might also be the cause. I was told by him that parts will take 2-5 days to order and then I will be contacted to schedule another repair appointment. :( 8/14/14--(yes that very same day) I received an email that evening stating that my next repair appointment is scheduled for 8/28/14. So I will be without my stove/oven for exactly 1 month by the next visit. :/

Honestly, every single person I have spoken with, including the repairman has been professional and I have no complaints with them. They are stuck with the schedule and parts story(ies) they are fed. It is the amount of TIME (and I am not feeling lucky about the next repair visit at this point) which is ridiculous and is my main complaint. I have the extended warranty but that doesn't by me "timely service". They know I am stuck and just have to wait for them. :(

Original Review: July 6, 2014

Horrible service. Feel free to go there if you feel free to go there if you enjoy being lied to. Spoke with their Astoria, NY store manager "Oli". Yet to find a worse one than him. I spent more than $25,000 in last 2 years at this store for TVs and appliances. Always bought extended warranty, as they told me if I ever have a problem with any of these products just to bring it to them and they will replace it no question asked. But now that I brought my TV back for the first time, this "CLOWN" hands me the warranty brochure and tells me to read it. Also says that what the sales rep tells me is not his concern, I signed the warranty and it's my problem, I gotta wait 8 to 10 days before they decide what's wrong with it. Never spending a penny at this place again.

So PC Richards is run by the stupid company that determines what time a customer gets services. Thousands of dollars are resting on whether or not you get to take off from work or not. AND NO ONE TELLS YOU that the customer does not get to choose the time. They suck you in and then you are stuck. Disgusting company in my view. Where is the CEO in all this???

I got there at exactly 9:30 and they literally slammed the door in my face. They rolled down the gate as I got to the door... did not care that I was holding a receipt.. kept waving me away... and when I knocked to get their attention, they ignored me at first and then laughed at me.... One particular salesman was especially rude... He and I will soon have a face to face talk..... Either way, tomorrow I shall go back to the Forest Hills store and demand a refund. I wasted time and gas only to have those idiots laugh in my face. I am a longtime customer and they have now lost my business for good.

**, promised me he would call & speak to the manager at PC Richards on East 86th and arrange for me to go there and pick out a new AC. He said he would call me back the following day Wed. 6/18, by 10:30 AM with the exchange ticket #, which I need to have prior to going to the store, for and exchange. Once again, I had to call PC Richards service on Thurs. 6/19, since I never received a call back from **. I spoke to Mike ** who said ** wasn't available. Mike ** gave me the exchange ticket # but told me that I can't go to the store for to get the new AC until AID repair service brings the old AC back to my house. He said he would call AID service in the morning to find out when they can deliver the old AC & would call me back the next day.

Mike ** didn't call me back today (Fri., 6/20/14) and I called PC Richards on East 86th street & to get the direct # to AIDS repair service. I call AID repair service & spoke to Nick. He said that they couldn't bring the broken AC back to my house until they hear from PC Richards and that they won't be able to deliver the broken AC until the first or second week in July! Meanwhile, I have a child with chronic asthma, no AC and a warranty from PC Richards, which I paid extra $ that is not worth anything because they haven't fixed the problem. All I've been getting from PC Richards is a RUN AROUND!!! Please, don't purchase anything from PC Richards & Sons because they don't stand behind their product nor their warranty nor do they care about the consumer, even after telling them that I have a sick child who's health is being effected by their NEGLECT!! Please let me know if anyone can help resolve this problem and/or has any suggestions.

After which time we learned that we had to coordinate with an installer, who would take 2 hours to get to our address. The delivery team left, with the new equipment. Meanwhile, our old refrigerator, which had been uninstalled, had to be reinstalled, again by our building. This entire charade of mismanagement, inexcusable rudeness and complete inefficiency, which hoovered up half of a day and considerable effort on our part, caused us to cancel the order and vow never, ever to do business with this company. Oh yes, this was a $10,000 piece of equipment. Courtesy not included.

Anyway got laptop back, SAME THINGS FIXED yet AGAIN! Now 4 months later and lots of bs attitudes from PC Richard people, it's back in and getting yet another credit to get another laptop. But the manager says "it's the user not the store or laptop." I am not stupid I know how to use a computer as well as my daughter who is 15 and knows more than the techs they have working on them. I will NEVER buy ANYTHING from them again. They refuse to just give me my money back so I can go somewhere that has good products. I believe all of their products to be refurbs because they are always breaking.

"If opened and/or used, this merchandise is non-returnable and not sold on a trial basis. If any repairs are required, service will be done in accordance with the manufacturer's warranty."

This information appears only on the sales slip. It is not posted at all the registers, and the salespeople do not inform you of the policy either. They do hard sell you to get you to take out a store charge and buy service plans and technical support, but even when they know full well the merchandise has to be removed from its packaging and plugged in to determine whether it's compatible, they don't tell you the very act of seeing if the product works renders it non-returnable. In my case I was told to not only bring back the computer, but all the monitors (4) that wouldn't work with it for their service department to determine if there was indeed any problem. If they determined there was a problem, they would fix or replace the computer I had purchased. As they only carry computers from one manufacturer and I currently had a computer from the same manufacturer purchased directly from the manufacturer, with the same issues, the last thing I would want is a replacement of merchandise from that manufacturer.

Other stores have return policies that allow 15 days, and actual trial of the merchandise. GO THERE!!! It's not like you are getting particularly knowledgeable sales help at P.C. Richard. You are getting nothing but salespeople who will sell you the store if they can, inadequate customer service, and merchandise that at best may not suit your needs, at worst doesn't function properly with no recourse. No one buys over $1000 in merchandise if they are informed that the very act of seeing if it works in a situation that has been thoroughly explain to the sales help will render their purchase non-refundable. Had I been informed I would have gone elsewhere, so would most people, and so should anyone considering a large or small purchase from P.C. Richard.

I called the store again and was told they will not exchange the unit because their repairman did not call it in from my home and they must come back again to service the unit. I can't see why after being a good customer for over 15 years, that they don't stand by their word and exchange the unit that clearly they cannot repair, and why do I and my family must go without ice for this amount of time? Also, the people from customer are very rude and don't seem to care about you after the sale. This unit cost over 3,500.00 dollars and I don't think this is fair.

Round two: I rescheduled with PC Richards and they told me they could do it the following Thursday from 8am to 10am. On Thursday morning, they didn't show up. They didn't call. I called PC Richards again and they rescheduled for 11 am to 3 pm. Again, they didn't show up. They didn't call. At 3:00 pm, I am fed up and I called to cancel my order. PC Richards claimed they are on their way and begged me not to cancel. I gave them one last chance. They finally arrived at 3:30 pm. Upon arrival, they immediately tried to sell me Plexiglas upgrades for $50. I declined. Then they told me that there was a law passed and I need $35 upgrades for a support system required in New York (this is the first time they told me this).

Ironically, they told me they do not have any on hand and I'd have to pay them in cash to go get some. I declined. The installation guy later admitted to me that it is just an upsell technique and they didn't even really need the supports. At this point, I have had enough. I head back to my office to work. Before I left him, I asked if he could please install the foam insulation that comes with the machine around the edges of the window. He said okay. About 30 minutes later, he entered my office and said he is done. I signed his receipt and he left. I then went to double check the installation. One machine had a screw sitting on top of it that he failed to screw in. (I had specifically told him to make sure all the screws went in because we had not purchased the extra $35 supports.)

Also, he had not installed any of the foam on any of the machines, even after I had double-checked that he would. He had left the foam on top of each machine. I can only assume he figured I would do it myself. Not only had we paid $350 per air conditioner, but we had also paid $150 per machine for installation. He literally opened the window, set it on the ledge, closed the window and screwed in three screws for $150?! I regret shopping at PC Richards and definitely regret paying for installation. I will not be shopping there again.

I was told that I was getting a discount and free warranty when, in fact, I came to discover that I had paid far more for the item than I would have paid at any of their competitors. So much for their price guarantee. All they do is jack up prices and make you feel as if you're getting a discount, and despite their supposed "love" for the local community, they have been ripping people off for years - lies and trickery. Also, they talked me into buying an open box Blu-ray player which I was open to. After all, who doesn't want to save a few bucks as long as it's all in working order? The salesman assured us over and over again that it was just a damaged box and it had never left the store. However, when I arrived home and hooked it up, I saw that it had been registered already and the menu popped up as "Mary's Blu-ray player."

It just goes to show you the kind of people they have working in these stores, the kind that will lie to you and say whatever is needed to take your money and get you out the door. Frustrated after finding it cheaper elsewhere and being lied to about the credit card and the Blu-ray, I decided to cancel my order. When I attempted to cancel my order at the Bayside location, I was left waiting, staring at the clock and missing a previous engagement I had while the utterly incompetent employees passed the buck up the chain of command.

When I was finally addressed, I was met with the general manager's rolling eyes and spoken down to disrespectfully (So bad in fact that the only halfway decent human being for an employee in the building had taken it upon himself to apologize for the actions of his peers and managers). Also, the sales people on the floor gathered to watch as if my wife and I were some sort of spectacle. The entire staff was completely rude and unprofessional, from the girl chattering on her cell phone playing with her nails ignoring customers to the sales staff and especially management.

From what I understand, this is a very old company and was founded in good faith and pride in the care for the customer. Whoever runs the company now however should be ashamed to have disgraced the good faith of their founder for he surely is rolling over in his grave. I will never step foot into that pit of thieving, conniving, shiftless snake oil salesmen ever again. Management acts as if they are too good to deal with you and arrogantly strut about the store as if they believe they are Wall Street big shots. As we were trying to work out my issue, the sales people on the floor surrounded us with arms crossed and whispering amongst each other leaving us to feel even more pressured.

My wife said it was one of the most uncomfortable situations she had ever been in, not to mention the creepy ogling and staring. They clearly must make many women feel uncomfortable, and no man should let his wife go there alone. The salesmen, smelling of cigarette smoke, had a predatory look in their eyes and dealing with them makes you feel as if you're at a back room poker game. Upper management in this corporation should be thoroughly embarrassed and I pray that not all the locations bare any resemblance to this one. The total lack of character and respect in management has surely rubbed off on the lower level employees as this has been the single worst experience I have ever had as a consumer. Before any others are treated in this fashion, corporate management should absolutely re-analyze practices at this location and get rid of the people running that store. It was totally unbelievable.

A week later (I was away), I called them. The woman on the phone practically congratulated me that the part was in stock. That seemed like a ploy since he already told him it was in stock. But she couldn't schedule an appointment until she talked to the scheduler. Another ruse. When she called me back, she told me that it would be another week because they needed to send two men since the machines are stacked. "If you want to take the machines apart, we will send one man out earlier. We take the machines apart as a courtesy." As a courtesy! I guess we are now required to be mechanics because they run a lousy business. Everyone thinks they are doing you a favor when you already paid them for a service. It happens every time someone gets paid in advance.

I still think that the extended warranty was worth it despite the fact that they run a really poor repair company and it's taken 3 weeks to get this resolved. (They are due in two days and I've had to do laundry twice in the Laundromat.) If you had someone come out to fix it with parts and labor, it can add up to many times the cost of the warranty for one call. These new machines break too easily, too much computerization, China parts, etc. Why don't people just do the right thing? Humans have turned into losers.

As I waited and waited and never received a call, I took it upon myself and called to schedule my own appointment! The same Tech "Jim" came out and replaced the television panel. That only worked for exactly a week! As I turned my TV on the following Saturday, my whole screen was white with a variety of colored lines running down the screen; there is no sound, image - nothing. They replaced my television with a refurbished part!

As I expressed my frustration to Customer Service that Monday, they scheduled another tech to come out to evaluate the issue. They took no time to look at the TV. The only thing they said was “We need to take the TV.” My number one concern was how long will I be without a TV. They responded 1-3 weeks. As I refused, I called back Customer Service. I had to yell at the lady and demanded to speak to a Manager "Allen" out of Carteret, NJ who placed another order for a part that he said would take 3-5 business days to receive.

As I received a phone call Monday (3/4/13), a CSR stated on my voice mail that my ETA for my panel was 3/5/13 and someone will give me a call once my part is received to schedule an appointment for service. Needless to say, no one ever called me back. So I took it upon myself to call before they closed at 7:00p.m. Another CSR told me that they have no record of my part coming in and they were not able to give me an ETA until he sent an email out to the Carteret office and he would contact me once they replied.

Okay, so now I’m pissed! It has been a month going back and forth with PC Richards! I paid $1,200 for a television plus an additional $100 for an extended warranty to get a refurbished replacement panel, then to be waiting over a week when it was supposed to only take 3-5 business days for a replacement! I demanded a credit to get another television and they said they could not grant that. Well, WTF can they grant because it sure isn’t experienced technical and dependable customer service!

Allen ** (Manager of Service in Carteret, NJ) = no help once so ever!

However, ** told her that it was a fair trade and that the total price will not change. ** also told my grandmother that it is still $707.44 because I was charged the delivery. He avoided the question if I was charged twice and said he didn't know. But how can he not know when he is the sole person who dealt with us pertaining to this purchase and issues? When she asked for the manager, he told her the manager and supervisor was not in today. But when I called and asked to speak with the manager or supervisor, the lady said, "Yes, he is in. Hold on, one second." I was then transferred to the manager. I started telling him my issue but he quickly interrupted me and asked who my problem was about. I told him who the person was and what it was pertaining to, then he quickly transferred me to **.

The manager avoided customer issues. What manager does that? Customers are supposed to be able to have an opportunity to resolve issues with the store manager if not able to resolve issues with the employee. The company overcharged my grandmother and that is wrong. Someone needs to be responsible for this. I wonder who else they have done this to. **'s day off is either Tuesday or Wednesday. The manager in question was working today, 12/07/2012.

When I brought the car in today, I waited 2 hours for installation which I assumed included the speakers since it was stated on my receipt. Imagine my surprise when I got the car back with no speakers! When I called the store, I was told by a manager that it was my fault that I had purchased the wrong size speakers (no one told me what size was needed and I assumed that the salesperson would tell me the correct ones) and I would have to come back yet again to purchase an entire new system with speakers since the system I bought only worked with the speakers that came with the stereo and did not fit my son's car.

Not only that, but I would also have to reschedule yet again for installation. This would make a total of four times I had to come to the store to simply get a stereo and have it installed. To be honest, this was the first and probably last time I will ever shop in your store. Not only that, but since I work with the public, I will tell people every chance I get about my terrible experience at your store. I had hoped to get my son a Christmas gift and instead got a terrible experience.

Well, when I got to the store, they were waiting for me and the same salesperson who sold me the TV was still employed. He told me I had a store credit of $1,499, wrong I paid $2,109 for the 60". He told me to call service. This was when the issue started: Service had me on my cell phone for over an hour with them. Because the same brand was in the store on sale, they felt it was an appropriate credit. Talking about depreciation in value, that's some **. I had to demand a request for a full refund and refused a $700 reduction.

My thing is, honor it like it’s sold and don't try and pull a fast one. Call the store directly and handle it with them and credit the consumer the amount paid. It's one thing if I'm looking to spend more along with the credit. However, I will say the sales people in the Cottman Phila store were understanding. I have purchased many appliances from PC Richards over the years and never had to use the extended warranty. This was the first sour taste I had in my mouth like eating a bad rotten apple.

Suggest buying all other brand appliances at Sears in Hauppauge, Long Island, NY!! (631-979-2099) they have a small awesome appliance department staffed by about 3 very courteous, extremely knowledgeable, wonderful people who live in the local community. They would never recommend or sell you anything that would be troublesome. They also take the time to research both the product feedback, and price matching for us and everyone we have recommended to them for the past several years without having to ask.

Sears is an authorized distributor/dealer of just about every name brand appliance available! We have been so happy with this local Sears store and the unbelievable knowledgeable customer experiences we have received! We have purchased over $20k with them, and that should speak for itself!

Our landlord installed a small Hotpoint stove when we moved in ($350). Worked okay for 3 years we've been here, then the other day the oven decided to go full blast on the broiler and not turn off, a pretty dangerous situation. Luckily, I know enough to turn off the gas and unplug it.

My landlady had purchased the extended warranty ($100), so we thought, great, and called the next day for service. The earliest appointment was next Thursday.

They only give you a four hour window (before noon, after noon), and call you in the morning to tell you which you get, so you effectively have to stay home the whole day from work. I'm lucky and can work from home. On Thursday, they called the landlady and said that the repair person was sick and would not come by and one would come by the following Tuesday. This was unacceptable, so I called them back and they said the original repair had been set with the GE repair, and they would expedite it by using their own. The repair guy would be by the next day (Friday).

Friday, the repair guy comes by, spend five minutes and says he needs parts. So, these guys don't actually come to fix anything, rather they are just there to assess the problem. I'm told it will take 5-to-7 days for the part. Again, this is unsatisfactory. I called and am told that they will 'expedite' it.

Week 1 summary: 1 missed repair, 1 unprepared repair person, 2 very nice customer service reps.

5 days later (next Friday), I got a call and am told that the part is in, and that the soonest they can set a repair is for Tuesday, again, no specified time.

Week 2 summary: 1 part arrives, 0 fixed stoves, 0 repair persons.

Tuesday rolls around, no call. I finally called the repair center and am told that no repair is scheduled. I say that's not possible. I spoke to someone on Friday, scheduled and took the day off. After some time on hold, the representative came back and told me that what had happened was that the 'part' was actually 'parts' and they weren't all in and that the repair person had cancelled the appointment in the AM, not having the correct parts, but had failed to notify me. I'm told they don't know when the part will be in.

(By the way, my landlady is being very helpful, has offered to let me come down and use her stove, got me an electric tea kettle, and her super-duper electric roaster oven/griddle combo she's never used).

I have a business call and when it's done. I told her the situation and she called them back and they finally say the part will be here Tuesday.

5 Very nice reps.

Factor in the cost of eating out for 3 weeks and it's clear that you should never spend one cent on PC Richards extended warranty. Put the money toward a better stove up front, or pocket it, and put it on a new one 3 years down the line.

I would like to point out that everybody was very nice and judging by the accents, I'm guessing very local. I can't say enough about how everybody seemed to want to help me, there just doesn't seem to be any process in place for accomplishing it.

So after spending $1,800, I am getting a service that is not acceptable. I made an appointment with the service people and they advised me completely different. They came out with attitude to begin with, they said I will not get a new TV and they will need to take the TV to get it repaired for 2 weeks. So I need to stare at a big empty wall for 2 weeks.

PC Richards & Son uses false sales technique to get their products sold. I was not aware that if anything happens to the TV, they will need to get it sent out to repair which will take weeks. Also, this TV is still under manufacturer's warranty being under 12 months so they should be able to ship it back to the manufacturer. I am extremely unhappy with the service I received from PC Richards & Son, especially that I heard their service was exceptional before. Well, I will definitely take my business to other stores where I get the service I deserve. I will also make sure I tell everyone I know not to ever purchase anything from PC Richards & Son as this has been a horrible experience.

The only possible complaint I have is a whirring-type sound which I believe is due to an uneven floor. Otherwise, I have no complaints. I have never paid full retail on any of the above. PC Richards has matched online ads for me. I have shopped smart and not let the salespeople ** me. Be smart and you get a good deal. Tonight I might buy an Asus transformer and keyboard from the Patchogue store. I will not pay full retail. I will get a discount on either the tablet or keyboard - because I can.

He now told me it will cost me about $300 to repair my laptop. This practice is unfair and fraudulent. I think that a fair outcome would be for the company to honor their warranty, and fix my laptop, or replace it. Claiming that the screen being black is a result of impact, is a way of conning people out of their warranty. How could the store manager have known the cause of the damage to be as a result of impact, without sending the laptop for repair and diagnosis?

Thanks goodness. Working with a manager at the store did we come to agreement. Its seems there is a replacment unit, exact in ever way, except the drum size is like one hundred of a cubic inch larger. I did have to pay an additional fee which while unhappy that PC Richards wouldnt accomadate me on that portion. It's no wonder that these big chains are going chapter 11.

The customer service rep refused to believe I received the item like this because "they don't ship open items." But they had! I then called about the refund. They finally processed it but absolutely refused to refund any portion of the shipping and handling. I will never shop online or in the store again. Their customer service reps stick to a scripted response it seems and refuse to answer questions. What a lousy experience. Not only that, but I found out when returning the tablet that it was over a year old. I paid the return shipping as well as initial shipping charges. Company refunded the cost of the merchandise but made it clear that they believed I had used the merchandise and that they may charge me again. I couldn't believe it! Horrendous, miserable company.

My husband called P.C. Richards on Nov 8th to file a complaint. P.C. Richards sent out a technician to replace the drain pump. After the drain pump was replaced, I was told it wasn't the drain pump—it's the motor. So they had to order the motor the technician came on Thursday, November 17th to replace the motor. After the motor was replaced once again, I was told it's not the motor and it's the transmission. I called today November 18th and the part is in, but now I'm being told they cannot get someone here until Friday, November 25.

I don't think I would ever purchase another appliance from P.C. Richards. When I called today and spoke to someone, I asked for a phone number for corporate and was told they do not have a phone number. Never in my life have I experienced anything like this. The service center I called is 1-800-696-2000. The supervisor would not get on the phone with me. I was told her name is Erica ** and I was told the service manager’s name is Reshaun. As I explained to the person at the service center, you can understand my frustration. Not only am I into the laundry mat for a couple hundred dollars, I am having a house full of weekend company for thanksgiving. So when I am asked why don't I have clean towels, I will tell my story. Hopefully, I will receive a response. Thank you.

The second time the repairmen came out was on August 18, 2011 for the same problem. Again the repairmen said the refrigerator was fixed but it till had the same problem, water and ice on my floor. I called repair service a third time spoke to Andre, who refused to give me his last name. He told me that I had the refrigerator for a year and what did I expect and he stated that I did not let them know about the floor the first trip out and therefore, they would not send anyone out to check the floor, because how do they know their service rep did it.

A service rep was sent out for the refrigerator on October 17th and the repairmen stated that he is certain he has fixed the problem. The refrigerator needed a retrofit hose and the last repairmen put that in but did not enlarge the hole to allow the water and ice to drain. The problem was not fixed. I called the sales person, George, on 10/5/11 and he said he would call me back. He did not call me back. I called for repair again on 10/23/2011. No one has called me back to set up another appointment to fix my refrigerator.

Three weeks later now, the service guys come and replaced the baren. I did my first load of wash and all this water was gushing out from underneath the washer. I again called P.C. Richard & Son to tell them what happened and I am quite annoyed as they tell me all they can do is send out the service guy again, but it will be another week. The day the repair guy is due to come he calls and said, "I am a different service tech and I called the two techs that were at your house last and asked them what repairs did they do?" The homeowner is now complaining of water coming out from the machine. The two techs tell the new tech, "oh yeah, we think another part was broken" or they somehow broke it, but they should have but didn't order a new part, or tell me for that matter. Now he has to order another part.

It is now Oct 13th and I have called P.C. Richard to complain and they are in no way trying to accommodate me in any way. I have to take loads of laundry out to get washed (mind you I have two teenaged sons) at the laundry. Matt and I have told this to P.C. Richard and the supervisor of the service dept told me she would give me, at no cost for my hassle, a extended warranty on the washer. I call today, the 13th of Oct, and want to know when my part will be in. They put me on hold for 20 mins and said it's in and will come on the 18th to install. I asked about my extended warranty and they said the supervisor would never offer that and basically called me the liar, and oh well, we don't do that sorry and someone will be there on the 18th.

I will never ever purchase another appliance from them again and I feel I should be compensated by P.C. Richard & Son. In June I purchased a $6,000.00 Wolf range from them. You would think that they would be more then willing to help me out and what they should have done from the very beginning is replace my washer. I am beyond disgusted and I do not want P.C. Richard & Son to get away with this and I doubt I will be the last! Please help?

We complained to the company and they sent us another fridge. When it arrived, it was damaged on the outside. I didn't pay $3,000 for a damaged fridge! A few days later, they sent us a third fridge and in three months, it started to break down. I have video proof of what is going on with the fridge. When I called the store to have service done to it, a guy came in and said "You have too much food in your fridge that is why it is dripping and condensation is forming." Are you kidding me? How dumb do they think I am?

Then, I rescheduled another service by the manager from the Norwalk, CT store. They never showed up. I went to the store again and they scheduled another appointment for 4 Oct 11 between 7-9 AM but they never showed up. I called up the main store and complained so they sent someone over around 11:20 AM. He said that there is a piece of ice cube in the compartment causing the noise. He took it out and left. In a matter of five minutes (not even), the fridge is still making the same sound. I am sick and tired of this. Either I get my money back or I am going to court and make it seen on national TV. I am warning the people out there not to do business with P.C. Richards.

I called the 800 customer service number on Wednesday the 17th to complain about this and spoke to Barbara who said she would look into it and get back to me in about an hour. I waited about 3 hours and called her back and she was not at her desk but another person said they spoke to her and she would call me back in 2 - 3 minutes. I waited another hour and did not hear from her. I then called the store that I purchased it from and the phone number said it was not in service, so I had to drive there (finding out later that they have been having problems with their phones for a couple of days). I spoke to a very nice gentleman named John who said he understood my frustration and would try to get it resolved. I told him that I did not want a fixed brand new washer and wanted a new one by today or tomorrow. He said he needed to speak to the manager.

He came back and said that they would replace it, but it would be a couple more days before I would get it because they needed to do a return authorization. I then asked to speak to the manager because I was not waiting a couple of more days...He said he needed me to go home and get the serial number off of the washer before he could go ahead with the paperwork and that I was wasting time sitting there arguing with him about this. I had already given Barbara (customer service) the serial number off of the machine when I spoke with her that morning and my husband also gave it to the service person he spoke with when calling to report the problem (I live about 25 minutes away from the store and did not want to drive home to get it when it was given to 2 persons already). The manager finally called customer service to speak to Barbara to see if she had it and she did. After about 25 minutes in the store and refusing to wait a couple more days, the manager said I could have one delivered tomorrow. It was delivered about an hour ago and so far so good!

I can not believe that it would take 1 week to place a service call on a brand new product that you sold, one day after purchasing it! (I also purchased the 5-year protective plan from you and also financed it through you). Even if they were busy with other calls, you need to prioritize your service calls. This is 100% unacceptable to me and results in my total dissatisfaction with your company. If I had not gone into the store and argued with them, I would have had to wait another week to be able to use my brand new washer! I hope that this is not acceptable to you either.

I called again regarding the issue; the serviceman came to fix it and now I can't use the machine at all. First of all, when he came to the house and looked at the machine, he said there was a part missing; it was never installed. There is a manufacturer defect. So he ordered the part and when he came to fix the machine, after two hours he was unsuccessful. He said the machine is now unusable. The serviceman asked that I do not use the machine until I get the new one because it might leak. I also purchased the extended warranty with this machine. I was told when I purchased the warranty that if the machine breaks and they can't fix it, they have to replace it; if they don't have the model, they have to give you the value of the machine.

However, after multiple phone calls to get a status of the return of our unit and speaking to 1 of 3 women over and over, explaining what the exact problem was, it seemed like an eternity to try to get it back. For your information, the supervisor of these women was particularly loud and yelled at me when I was mad at their lack of delivery times (10-5 on the 2nd Friday), or changing a morning (9-12) confirmed on Tuesday to a 11-3pm on Wednesday morning. Forget about all the other calls. There are too many to go into. When I asked why she was yelling at me, she said she had to defend her girls and that she had to deal with customers swearing at her all the time.

I explained that I did not swear at her and had a right to be angry at false promises and lack of respect for me and my job. She explained that the computer tells her when there is a delivery to be made and she doesn't know until the day, failing to realize that someone in her company must have written the programs that tell the computers, and thus tell her what to do; and maybe she should tell her boss there is a problem since all her girls get yelled and sworn at, all the time. So after all that anguish, we finally get our AC back. Nothing was done to it -- same exact problem. I am so glad I called Buckley's.

My house could be getting ruined while I wait until Monday. A company of that size should of been able to send an installer over immediately due to the seriousness of the issue. Instead I was told don't use the AC. I am annoyed that my house could have structural damage from their installation.

Many months went by, and our 7 unit home was completed. We kept the appliances safe in heated garage. When installed, the ice maker did not work as the hose was leaking. Other problems arose after we called GE, including the hinge was broken, door suction was striped. We then were told from the GE Company that the unit was 5 years, used food was found in both the freezer and bin. GE was very apologetic and said this was not fair and illegal to sell a used refrigerator. They are behind us 100%. The unit was built in 2005 and they don't sell this anymore. We also found the GE profile stove was also used and they said it was brand new. PC Richards carefully wrap their appliances with new packing material so the customer thinks the unit is new. I feel we were taken advantage of. That the company committed fraud.

Before the end of 2010, the TV set was delivered, but without the screws, therefore I visited the above store and obtained 4 tiny screws. When I asked the manager what else I would need for placing the flat TV on the stand he told me that they do not do this type of installation anymore and referred me to Peter, a salesman in the store for further assistance. Since then, I and my husband went to the store several times speaking to Peter, and in his absence, to several other sale persons, but we received nothing but evasive responses such as somebody would contact somebody. Last time on 15 January, Peter asked again for our telephone number with a view to calling that somebody on Monday, 17 January, and to call us back. However, we did not receive a call from anybody. In despair, I contacted the company help service via e-mail, which informed me that bolting, mounting of the TV on the stand was not included in the price.

I believe that the denial of the contractual service by the store is not acceptable as the invoice speaks only once about mounting, in connection of wall mounting as a service to be performed for a fee, which I did not request. The invoice does not say how the quoted services will be performed and therefore an interpretation of the invoice after the purchase depriving a customer of the expected service is clearly against the contract incorporated in the invoice and against so much proclaimed company's slogan: PC Richard is reliable.

Full 3 weeks following the purchase, the TV sits shakily on the stand shelf in my apartment. Each moment it can be knocked off as it is not fixed on the firm platform. All the time I am looking whether the TV is still on the shelf rather than watching TV programs. And this is the situation when I pay for each day a quite costly cable service.

I have purchased many items at PC Richard stores for hundreds of dollars to my satisfaction. However, how store no. 57 treats its customers is below any decent standard and help service sides with the store by simply contacting the store to confirm its service rejection. I found myself in a vicious circle from which I do not see a way out. Apparently, the store wants me to go to one of those few TV installation companies in New York that charge for the service I need $250. I only want to believe that they are not the same service individuals who are somehow associated with store no. 57.

Four years later, and the thing is broken. The technicians have been there twice. The latest is that the cooling system needs to be replaced. As above, they ordered parts. Another week and no one will replace my refrigerator until it is deemed unfixable no matter how long that takes. So far, this has cost me $1,300; $200 to buy an emergency refrigerator as cardiac medication had to be refrigerated, $300 for warranty which was an absolute waste, $600 in spoiled food, and $100 each time as I need to pay someone to wait for the repairman.

This refrigerator is in a vacation home. I have been a loyal customer of PC Richards for years and spend several thousand dollars per year. I can tell you now, this company is uncooperative. At this point, if this is not fixed, I will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court. I have read similar horror stories from other consumers to my great dismay, and I cannot be without a refrigerator for months or deal with endless visits from incompetent technicians. This is the third lemon refrigerator form them. Absolutely amazing.

I now had to reschedule this appointment because I do have a job, and 12/06/10 was not a day I could take a day off. I don't know how it was scheduled in the first place. The next appointment was scheduled for Friday, 12/10/10 (between 8 am-12 pm). There was also a package delivered to my apartment by Fedex, in which I was not informed that it would be delivered. Usually whatever part(s) that may be needed for any of my appliances were always brought by the service person when they came. It was fortunate that I had just arrived home when Fedex arrived. Otherwise, the appointment would have had to be canceled again, pending my receipt of the package.

The service person came and installed the new part (panel on the rear of the stove) on Friday, 12/10/10. Unfortunately, my stove still did not work after the service person left. I called the next day, Saturday, 12/11/10, to reschedule another service visit. My appointment was scheduled and confirmed for Thursday, 12/16/10. Once again, no one showed up. Upon calling, again, I was once again informed that my appointment was scheduled on a different day (Wednesday, 12/22/10). Again, how is this happening? No one can make up my schedule but me. So, how are appointments being changed without my knowledge or consent? My appointment was then changed to Tuesday, 12/21/10. This has been a very disturbing situation. I was unable to have Thanksgiving dinner because the stove broke on Thanksgiving Day. But it seems as though I will be unable to have Christmas dinner as well. It has been three weeks that I've been without an operative stove (oven).

On Monday, 12/20/10, when I arrived home from work (6:50 pm), I had a voice message. It stated that the part ordered for the stove was stuck in transit in Memphis, and would not arrive in time for my scheduled appointment. So, they changed the appointment to Wednesday, 12/22/10. When I arrived home, the part was already there. If the package was being tracked, then how come it was not known that it would reach me? Obviously, the company wanted to change my appointment. If anything, a message should have been left. They should have stated that if I didn't receive the package by that evening, then the appointment would need to be rescheduled and I would need to call. I once again had to adjust my work schedule.

On Wednesday, 12/22/10 (3:30pm), the service person arrived. He cut the stove on and it came on, so he did not replace the panel. An hour after he left, the stove went out again. There is obviously something wrong with the stove. Being without an oven has had a great impact on me and my family's health and diet, since I am an advent cook and use my stove daily. It has also been an imposition that we were unable to have our holiday festivities in the manner in which we're accustomed. Because of the holiday season, I had to now wait to get another appointment, which could not be scheduled until Tuesday, 1/4/11 (8:00 am-12:00 pm). And guess what? The repairman did not show up again. I missed another day of work, and was not contacted. I called the company to find out what happened (at 11:30 am). I was informed that the serviceman did not have the apartment number so he canceled the appointment. What kind of customer service is this? That's unprofessional.

I am highly disappointed in the service of your company. I own several appliances purchased from PC Richard that are General Electric appliances. I will not be purchasing any others from there. I have recommended several people to the store, who have also made purchases. I have also completed complaint forms on line. I am also disturbed that I am unable to speak with someone about the matter and rectify it in a timely manner. With that, I need to keep rescheduling appointments. Not getting a satisfactory response is unacceptable. I also do not understand why there are no schedules for Saturdays, when people know that others have to work during the week, as well as maybe on weekends. I no longer want a repair. I feel a new stove is in order. If the part installed did not work, then the stove is inoperative. Therefore, a new stove is warranted, and it is under warranty. How many times is the same part going to be changed? How long will I continue to be unable to cook in the manner in which I'm accustomed? It is now six weeks and I still have no oven! I am disgruntled, disappointed, and dissatisfied! My gas range's model number is JGBP28WEL4WW.

Next he asked for my drivers license which I questioned and he said it was a new form of security. After what seemed to be taking a very long time for the American Express to clear, he said the computer was very slow. What he was doing was opening the PC Richards credit account without my permission. Soon after I received a credit card and bill from PCR. You could say because I signed the receipt the responsibility was mine, however, since I said no to the PC card and handed over my AX card I assumed he was billing AX, not doing something dishonest! The actions of one person will cause me to think twice about PCR for future purchases. Who knows how many others are doing the same.

I called them after I did the first load and I asked if I could return it and purchase a more expensive machine because this one didn't wash clothes properly. I was told once its in my house its mine. Well, we can't try machines out in the stores to see how they work. This one is the worst machine I have ever purchased. I have never had a problem with an appliance before and this was such a disastrous experience so I tell everyone I know.

Since I have to wash clothes and can't purchase new clothes each day and throw the old ones out I have to go to the laundromat. I had a repairman come and he had to replace a lot of parts. He told me to call them and tell them to take it back. I tried again. I was told that it can't be fixed. Well, everything can be fixed if you replace all the parts.

The machine still didn't work right. I am very disappointed with PC Richards and I will never, ever make any purchase there again. This isn't something I can just get over with. If I try to use my machine, and I have to wash 4 items at a time, its fine. But that isn't life. I don't have an hour for each 4 items to wash and I still have to hit spin, spin, spin. This burns me because I have to go and drag my clothes to the laundromat each week.

Since I deal with it, each time I do laundry I tell everyone! Frustrating isn't even the word, I am totally disappointed with PC Richards' service especially with how they treat a customer. I will never shop there for anything else again. I will also never buy a GE appliance again. I used to go to PC Richard for everything, but I never had a problem with an appliance. This was an eye opening experience. One I learned from and one I will tell everyone about.

The machine is supposed to be a water saver, too. I don't know how it can save water since it takes me much more water to wash clothes since I can only wash 4 items at a time. To top it all off, if I wash towels I get water all over my laundry room floor. Never can I wash towels at home and they all have to be brought to the laundromat always. I'm totally disgusted with this machine and with the service I received at PC Richards. They lost me as a consumer.

I asked to speak to a manager or someone of higher authority regarding my computer and after several attempts via the store intercom 30-40 minutes after the Assistant Manager Ruben arrived to the office. He was very unresponsive, he did not want to hear any of my complaints, or give me any options. He simply stated that when a factory restore has been done on the system, 100GB is automatically deleted (I have certifications in technology and this statement is untrue), and my computer has to go out back to the service center because there is nothing he can do. That would be understandable if he took a little time to justify what is the problem with my computer. He did not access any paperwork or ask questions. He spoke to me like I am illiterate and embarrassed me in the presence of employees and other customers.

On September 22nd 2010, I called the Bay Plaza showroom and asked to speak to Richard Jones, the General Manager to see if he could help me out and once again he too was unresponsive. He interrupted every sentence of mine. He basically stated he cannot do anything about my issue but I should just take the computer back to the store again to be sent out for repair. I eventually called the Union Square store and explained my issues and the store manager was extremely patient and answered every question I had. He advised me exactly what to do to ensure I am satisfied to the best of his ability. I was given information to contact Dave. Dave advised me to send the computer back to service, however this time it will go directly to him. I took the computer back to the Bay Plaza showroom and the Assistant Manager Mervyn listened to every issue I had and even spoke to Dave directly. Delores (xxxx) apologized for my inconvenience and took the computer in for repair for the 3rd time.

Basically, the customer service was so horrible that besides this transaction, I will never complete any other transactions with P.C. Richard & Son in the future, nor will I ever recommend this store to anyone. My family has shopped with your store for years and Ive heard many individuals complain on several occasion and now I wished if I took their advice and shopped with other companies. I purchased the warranty with thoughts that the service would be reliable, unfortunately I was wrong.

They were willing to substitute another machine, a "better" machine, but it wouldn't come in for another three weeks. After much discussion, they finally agreed to sell us the floor models at a reduced price. I feel that if they didn't have the merchandise in the first place, they shouldn't have put them on sale. This was a form of bait and switch. They had no intention of selling the merchandise they had advertised. It wasn't available.

The problem was that I had taken our old machines out and placed them in the garage. They were now unusable. I had repainted and retiled the floor of the laundry room in expectation of the delivery of the new machines. It was a great inconvenience and waste of time. We had to call the store and speak to the manager many times to get the problem resolved. It created a great deal of aggravation where there should have been none. The compromised machines have not been delivered yet and we are still waiting to hear from the manager to finalize this process. This is no way to do business.

Really, are you kidding me? Imagine a car dealer saying, “Oh sorry, your new engine isn’t working. We’ll fix it for you. But after that you’re on your own, sorry about the other 4 years of your warranty?!” Am I insane, or are they? There are 2 things that I have learned from this experience as I am waiting 4 hours for a return phone call: 1) I will never buy an LG again. 2) And PC Richard and their warranty can get on their knees and kiss my cold dinner leftovers. If anyone can recommend a good service appliance store, please do so. This is a joke.

We asked if we could get the refrigerator replaced and were told we could get store credit for $800.00 and we would lose the $300.00 warranty. We thought this was unfair so we waited approximately 2 more weeks for the parts to come in. The service person showed up at that point and replaced the parts. We were told not to put anything in it right away so we held off on stocking the refrigerator. Two more days went by before it was apparent that the refrigerator still was not working. We called and another few days went by before a service person came and told indeed it was still not working. It has been 1 month without a refrigerator.

The management at customer service wants us to just take store credit. We don't want anything further to do with PC Richards. We were also told by customer service that because we purchased a floor model that they could not simply replace the refrigerator. We were never told this by our salesperson. So we are in a mess. One month without a refrigerator.

I called the warranty people again to see if it can be delivered tomorrow. All I get for an answer is they can do nothing because that is the schedule. Every appliance in my house has been purchased at P.C. Richard & Son. Customer loyalty and satisfaction mean nothing to this company. My wife suffers from asthma and I am on SS disability. They don't care. In the future, I will not buy a single item in that store and I will never recommend them for any future sales.

The service I received from PC Richards is sub-standard.

That day, we left the store only taking the small items home with us (the BluRay player as well as the HDMI cables) leaving the TVs and the TV stand to be picked up from the store at a date closer to our move-in date. We returned to PC Richard Watchung on 7/25/10 and purchased a Sharp Microwave (from sales person Marc). On 7/31, my fiance and I went back to PC RICHARD to return the microwave because our plans to move into our new apartment fell through, therefore some of the merchandise we had purchased would no longer be needed. We took a few days to decide on what to keep and what to return, because I was still interested in keeping one or both of the TVs. On August 5th, 2010, I decided I wanted to return the 55" TV and the TV stand, keep the 42", and the BluRay DVD player along with the cables. I also wanted to purchase a laptop in place of the larger TV. Upon going to the cashier at the front desk to return the 55" Sony and the TV stand, I was told by the store manager (Jason) and the original sales person (Brett) that the two Sony TVs had been picked up already.

My fiance and I absolutely did not pick up this merchandise, so we asked for them to check again, to which they told us that the two TVs had definitely been picked up on August 2nd around 5pm. Needless to say we were outraged and demanded how this could have been allowed to happen considering the merchandise shouldn't be given to anyone except me, the purchaser, because my name is on the receipt and on the credit card used to make the purchase. Why didn't PC RICHARD ask this mystery person for proper identification? How could the mystery person have possibly known to pick up 2 TVs unless they had knowledge of my purchase? PC Richard's answer to those questions was that whoever picked it up had provided a receipt showing proof of purchase of the merchandise.

However, I had in my possession the original receipt time stamped on 7/4/10 at 2:30 (the original date of purchase). Jason, the store manager, specifically asked me if I knew of anyone who could have possibly had access to a copy of the invoice to which I answered Yes because my ex bf of 3 years, Jason, works for PC Richard & Son at the Raritan location. He is the only person I know of who could easily access the PC Richard computers, look up purchases, make changes to orders, as well as, print out receipts.

The store manager basically sent me away saying there was nothing he could do about the situation and that Id have to wait to hear back from the general or district manager, Mike. The next day I received the call from Mike stating that PC Richard security had pulled the security camera recording from August 2nd 2010, to which they indeed have someone, other than me and my fiance, on camera picking up and leaving the store with the 2 Sony TVs. They said that the only way they would have allowed someone to pick up the TVs is with a copy of the receipt. To which begs the question, how did this person obtain a copy of the receipt?

The only way for that to be possible is if a copy of the receipt was printed our again from a PC Richard computer! Which leave me to believe that this scam is completely internal and that one or more employees have involvement in stealing these TVs using my name and my credit. I have not seen these tapes, nor will they let me see them at all, the most they allowed me to do was file a police report and dispute the transactions with my PC Richard credit card, which has already sent a bill to me expecting a payment at the end of this month. This isn't the first time I have heard of employees scamming to steal merchandise from the store! I was in a relationship with a PC RICHARD employee for 3 years, had multiple legal problems with him in the last year resulting in him having to pay numerous fines to Watchung Municipal Court, and giving him the perfect motive to "get back at me."

I have no solid proof as of yet that Jason is behind this, however, it is the only plausible explanation as to how another copy of the original receipt was printed from a PC RICHARD computer terminal. The negligence of PC Richard's policy is disgusting and almost embarrassing! How do you let almost $3000 worth of merchandise leave a store without being shown proper identification that the actual person who made the person is indeed the one picking up the merchandise?

Even if they are shown a receipt, the receipt has my name on it and the person holding the receipt should have been asked for identification! You're telling me the purchase was made under the female name Samantha *** yet someone of the complete opposite sex was able to pick up the merchandise? Where is the security? How in any way are the customers protected when the PC RICHARD policy is basically 'don't ask, don't tell'? They don't ask for ID, therefore anyone with a receipt can pick up thousands of dollars worth of merchandise under someone else's credit, as long as PC Richard makes a sale, right? I am disgusted that such a well known, "appliance, electronics, computer Giant" could allow something like this to happen! "Richard is far from reliable!"

All 3 windows are permanently sealed shut. I've had my building super look at the work and now must uninstall the units and pay to have them installed the proper way. Upon calling PC Richards they were completely unhelpful. My customer service rep said hers are installed the same way and she actually hoses them from the outside. Well, unless you live on the bottom floor of an apartment building and can access all your windows with a garden hose this is unacceptable. Spraying off my windows from the sidewalk is really not an option. If I could even reach the windows, I'm sure all the floors below me would love the water running down their windows. This is unacceptable installation. Re-installation of air conditioner units cost another $450. While it's not $1000's of dollars, it is a complete waste.

I chose one and he gave me the price plus delivery charge, plus the extended warranty charge. I told him I did not need to have it delivered nor do I want the extended warranty. He said he would be right back and never returned. I waited and waited, so I finally got another salesperson who did the same thing. He never returned when I did not want to buy the extended warranty. Finally, I got a third salesperson whose name was Shine. We went through the same thing.

I asked what kind of warranty comes with the dishwasher and he said 6 months. I said I would take it. He said he would be right back and this time he did, but with a manager who proceeded to bombard me with all the woderful details of the extended warranty. I told him under no circumstances did I want it . He did not let up, he continued to harass me until I told him to either stop talking or I'd walk out.

I would be typing all night if I told you the entire story. I felt embarrassed, belittled, and preyed upon. By the way, the warranty that comes with the dishwasher is 1 year not 6 months, Shine outright lied to me to get me to buy the extended warranty. What kind of training does PC Richard give their employees?

They told me they would get the laptop out to me. Three days ago, I followed up what they told me that I have a credit. Yesterday, I called. They said the laptop is there. Today, I went in and they said I have a credit and the laptop is there but can't get it because they placed it under some else’s name, my cousin and they will not release the laptop until she comes in. Due to their negligence, I was unable to complete my term paper for school and finish my manuscript which was due the first week of July. The store has embarrassed me making me out to look like a liar and a thief.

I purchased the oven on 3/14/10. I didn't have the oven installed until 7/1/10, upon completion of the kitchen. Once the oven was installed we noticed that there were no lights on the control panel. I then went online to read the manual, thinking maybe we just did something wrong. According to the manual, the controls can be locked so I went to the oven and did what the manual said. It still didn't come on. I then called P.C.Richard and told them the issue I was having. The representative was very unpleasant, she told me they will send a repair man out to look at it. I told her that I was told that this is a brand new oven, never been used, but someone will be sent for a repair. Why don't they just replace it? She said that it is company policy. I just set up the service call.

Once the repairman came, he said the the control panel is no good and he would have to order a part and he couldn't get back to me until 1 1/2 weeks. I then called P.C.Richard again and explained to them what the repair man said . The representative told me that I would have to wait because the repairman advised that it could be repaired. I asked to speak to her supervisor, so she put me on hold and never came back. I discounted and called the corporate number hoping to get some resolution to my problem of the unusable oven.

I spoke to a representative named George and started to explain to him my issue. he, then, cut me off and said I had to call the service department. I told I did several times but they where not helpful. He then said that he understands, but they are really busy with issues of people with refrigerator and air condition issues. I asked him if my issue is not important and told him that I take that as an offense since I paid my money for my product. He said he understand but they are overwhelmed with calls. I told him that is not my problem and I need assistance with my oven. He again said that I have to call the service center. I told him that he had to call himself and get the supervisor of that department.

He transferred me to Susan, Supervisor of the Service Department. She was very helpful and said that she will call me the next day because she was going to A&E Factory Service who came to repair the oven to see if they can put a rush on the repair. She did call me the following day and left me a voicemail and told me that they said they can't get there before the date that I was given because they are back logged. I decided to wait for the date. The repairman came on the schedule date and he installed the part but it still didn't work. He said he needed to order the same part again, that the one he had was bad and they have to schedule another appointment to come back.

I was very upset. I called P.C.Richard and told them the status and told them that that is unacceptable that I bought the oven to use. Claudia (representative) said she couldn't tell me anything yet because A&E factory service didn't update the computer and if the repairman said he is going to come back, that means the oven is repairable. I told Claudia that this has been going on for 3 weeks and there is no resolution yet. She said she will call A&E and then call me back. I waited for her to call back, then I called the salesman that sold me the oven (Mohammed). He said it is out of his hands and I explain to him the run around that I was getting. He said he was sorry and that he will speak to his manager. By this time, Claudia has never called me back so I call her and she said she has never spoken to anyone in A&E and that she will need the SN#. I called her back with it and she said she was leaving for the day and had to speak to her manager to call me the next day, which never happened.

Mohammed called me back and said that he spoke to his manager and that I can come and select something else but give it a day for the system to update itself, I told him I just wanted the same oven he said they don't have it anymore. I called him back after a couple of days and gave him 2 model number of oven that had the same features of the oven I purchased. He explain to me that I would have to come up with another $1600.00 for one and $1200.00 for the other. I was very upset since he said he couldn't do more than that. I would have come and pick something else from the clearance center to begin with. I feel that P.C. Richard intentionally sell products that they know that are no good and sell it to the consumer anyway to make them have to exchange for a higher priced item. The repairman had stated they sold the oven to someone else and that person returned and they just put back on the floor for someone else to buy. I feel that P.C.Richard is misleading the buyer.

Fast forward to today, on the day the reorder was made, PC Richards informed me that the items were in stock. On July 18, I contacted PC Richards to inquire about the items in question. I was told that the items in actuality were not in stock and that they would be arriving PC Richards on July 20 at which time someone will be contacting me to inform me of such and schedule delivery within a day or two, the latest. The person I spoke with is Charles. Today, July 21, I tried contacting PC Richards yet again. As you all know the number is (877) extension 1 for phone/Internet sales. Between the hours 8 a.m. and 12 noon, I tried with no success to reach an individual there.

At 12:09 p.m., I finally got through to someone, Jason. I provided him with my invoice number and told him the purpose of my call. Jason informed me that in fact the item, which was to have arrived on July 20, was not there. I then asked why is it that customer service did not contact the customer as to this new information; he said and I quote, "Well they don't call unless it is to schedule delivery and your item will not arrive until June 29 so they wouldn't call." I then asked for the number to the corporate office and contacted them.

The call was answered by Ken, the most incompetent of the bunch of incompetents I've spoken to so far. I explained to him the situation and that I would like to speak with someone in the corporate office, not customer service. He informed me he will need to have my call returned and that Mike S. will do so. I said no customer service and instead he referred me to the head of customer service who have yet to return any calls. I demanded to speak with someone, again stressed no customer service.

Instead he connected me to a Chris, yes, customer service. I don't know who runs this company but I have my attorneys on it with the pledge of making their lives as difficult as they've made their customers'. The unfortunate thing is that I did not research the company through the Better Business Bureau. If I had, I would have selected a more reputable company.

My recommendation to anyone looking to make an appliance purchase, sometimes it's best to go with the larger company even if you'll pay more because it is guaranteed that should you use PC Richards, you will pay more. A few minutes ago, I went online to Sears and will be getting delivery of my washer/dryer on Friday. How difficult do you think it will be to get my refund from PC Richards on items that were never received/delivered? I think I'll leave that one up to my attorneys as well. I pay them enough to go after glorified lemon sellers like Charles, Jason, Ken, Chris and Mike S.

He told me to get it in place and that would be good, and don't worry about it. Did anyone ever try to slide a 900-pound refrigerator over brand new $10,000 hardwood floors? Upon countless calls, he told me it was something I did to the unit, it couldn't have been his delivery people. He also told me if he took it back, the company would have to eat it! Like I really cared. Almost one year later, we are still having problems with the unit and him. So buyers beware, and look elsewhere.

I have had three different service people out to my house including Wolf. And they all have reported back to PC Richards with the same result. Because the down draft was installed improperly, it can't be serviced. I was told that they were ordering me a new one. It never arrived, they forgot to order it. It's now the end of July, and I still can't use my stove due to lack of ventilation and PC Richards is not following through. I called a lawyer today and he wants $10K to open up my case. I can not afford this. PC Richards stated that they were the expert, that the the customer comes first. No matter how many calls I have made and letters I have written I'm am being ignored. I spent $8K with them, I purchased this stove in October '09. I'm a single mom with 5 kids to feed. This is beyond acceptable.

I could go on...but basically had 3 service people here. Some gave me the same BS that I have to use powder soaps, some say the machine has to be full, one says not too full, etc. All the same BS. I called again now for a 4th service call, I also found out I have a recall on my machine. I asked for my machine to be replaced, they told me that not enough service calls have been done on it yet. My machine isn't even 6 months old. I thought 3 services calls was 2 too many.

As their email address indicates, I am writing to the Public Relations Department of Toshiba. Let me be frank. I am fed up. I have no qualms about posting my dissatisfaction with Toshiba online or writing to the network stations and news outlets. The word 'customer service' should mean something as should 'customer satisfaction'. You have fallen short in both big time! I fail to understand why my problem cannot be addressed and resolved.

I said, "It's the same price here, $549." And then, he goes to speak to the manager and comes back and said to me,"$599." I can't believe how they scam, made fun of people, and tried to rob people's money. I had the worst time in my life. I was very upset. I told the manager, "You are crooks. You should fire that guy." He said, "I give it to you for $536." I said, "You lost a sale and a customer. You are doing false advertisement. That's illegal and is fraud."

I was very emotional affected, because I had never seen such a scam, of advertising something and trying to play games to fool the customer.

The customer service is the worst and one of the managers was rude to me when he said it’s not like its 100 degrees out. I had to take three days from work just to deal with them. This is still an ongoing problem. Never again will I every buy anything from this company. They have no diligence towards clients. I have spent 394 dollars for the AC and Service. I was put into emotional distress and I would like to get my money back or the new AC, otherwise I will file a complaint in Small Claims Court.

When they brought the box up, I found it strange and requested they open the box. It didn't look like the TV I wanted. They were refusing to open the box. With all the waiting and frustrating response I received, I left the store without purchasing the TV. I then went to the store on East 86th where there, not only did they treat me courteously and honored the price, they opened it and showed me exactly what I needed to see to be sure I was getting a 120mh and 1080 pics. I believe the PC Richards on the Westside was trying to sell me a different model at a higher price.

I became very frustrated with this salesperson, so I went home and called the P.C. Richards customer care where I was informed by a supervisor (that also checked the website while I was on the phone with him and gave him the model number of the TV) that it is P.C. Richards policy for all their stores to honor the website price. I also asked him if the sale which is also on the website will apply and was told "absolutely", his advice to me was go back to the same store, ask to speak directly to the manager and tell him that they have to honor the price on the website.

The next day, I went back to the store and did exactly what he said, and the Manager Joe (after 45 minutes of checking the website, giving me the run-around and calling the customer care person that I spoke to, who by the way tells him that, yes, they did tell me that the discount should apply) tells me the same thing, "I can only give you the TV discount if you buy the TV at the regular price". So, I once again leave the store, go home and call the same customer care, speak to a representative who then transfers me to another supervisor whom I begin to explain my point and how they never even offered to honor the internet price of $2,199.97, puts me on hold for at least 15 minutes, gets back on the phone and tells me that my point is moot because, now, the price on the internet is $2,499.97! I then hung up the phone and go to their website, and sure enough, they now raised the price to $2,499.97. So after two days of refusing to honor their own savings discount and not honoring their website price, they then turn around, raise the website price to cover their own incompetence and how fitting that the price now is $700 off their regular price, very sleazy!

There was no sale, they get you into their stores with false advertising then try an overcharge at the consumer! There is no damage, but I will never do business with them ever again. No customer should be treated the way I was, ever!