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Less than 2 years ago I purchased a Panasonic microwave (model # NN-SB646S) from Walmart for $110. Had I thought to research this I would have never bought it. Recently the microwave has done for me as it has for many others, and the voltage fluctuates. We immediately unplugged the microwave as it is a huge danger and do not want it to burn our home down.
I contacted Panasonic was asked a lot of questions, sent pictures, called twice to simply be told, "Oh well you owned it over a year so you can pay to have it fixed!" Why would anyone in their right mind keep something that could kill them!!! I told the rep I would share my experience on every social media site available and that's when I was told, "Well since you want to take it to social media we can send you a prepaid label." I said, "And what will that get me!" She said, "We will see if it's a service issue but you still have to pay us to fix it." I said, "If I am going to pay to have this fixed I will simply research a company that makes quality merchandise, UNLIKE PANASONIC, and find one that cares about their customers as well." She said, "Well it's not fair to our customers that buy extended warranties if we help you." I said, "Well it's not fair to me if your product kills my family!" I ended the call as she simply didn't care.
I will not be buying anything Panasonic again, and I can assure you we are a VERY tech savvy home and have a lot of electronics. I will be sharing this with almost 900 friends on FB, Google, Yelp, Twitter and the Panasonic FB page. I am disappointed at the lack of care this company has for its customers. #panasonicyouaredangerous
We have just purchased a Panasonic Genius NN-ST975S. So far we have no complaints about the functionality of it but the display area is very small and I cannot read the time nor the settings for cooking. The lighting is lacking poorly. So far I love the machine but would not buy another strictly because of this deficient feature.
When you Google microwaves lifespans it estimates 10 years on average. This one is 5. Works well but paint is peeling on the bottom. Had already been replaced once. Warrantied one year. No customer service. 100 dollar piece of crap NN3725.
Microwave set on fire. I was heating a microwaveable item I have used many times previously. Luckily I was beside the microwave. A few seconds Into the time, I saw flames inside. The metal plate on right hand side has a hole in it now where the flames were and is burnt. I see another person reported this. I loved this microwave but will never buy another one. Could have been a disaster!
I bought a Panasonic Microwave model NN-DS596B model from John Lewis in August 2017 with a two-year warranty. Expensive £305! I have discovered that it does not cook the food evenly. Rang John Lewis and was asked to contact Panasonic who gave me a case ID number. Their only nominated service centre DK AVS took two weeks to collect it and told me it takes about 4 days. Since then I have contacted DK AVS 6 times (each call takes around 35 to 45 minutes for a response) with promise to come back each time by the end of the day but never came back to me. Out of exasperation, I contacted Panasonic customer services and spoke to 4 staff again with the same response will get back to me by end of day after contacting DK AVS.
By this time and eight weeks without the microwave, I raised a complaint to Panasonic on their web page and as per experiences of other people contact was not received after 2 days. At this stage, I sent them John Lewis receipt for a refund. Finally, received response from a manager at Panasonic but have told them that I have waited long enough and have bought a new microwave (not Panasonic). A response by email at last from the manager at Panasonic that DK AVS have found nothing wrong with the microwave and nothing more could be done. Interestingly, as the microwave is still with DK AVS.
It is now 3 months since my first contact with John Lewis, I called and spoke to customer services who have reinvestigated and escalated the case, I quote” I want to let you know that I have escalated the case with your situation to our Head Office so the Service Centre will send the unit back to you as soon as possible.” This beggar’s belief that I have been without a microwave for 3 months and now they have found nothing wrong (i.e. uneven cooking) and will return the microwave as soon as possible! Maybe in 12 month’s time! I think small court is justified with this to get a refund and post this on review sites. DON’T BUY PANASONIC AND DON’T USE DK AVS FOR ANY SERVICING. I HAVE BOUGHT A MIELE AND EXTREMELY HAPPY WITH IT!
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We purchased a Panasonic inverter microwave/convection oven (NN-CD989S) with trim from Abt Electronics & Appliances in 2012. Just this week, flames/sparks were arcing in our microwave during use, a description I've seen from other online chat forums regarding this product. In all of my years owning microwaves, I have never had one stop functioning after 6 years, particularly one that this is considered a "top of the line". Adding 'insult to injury' - I just learned from our appliance store, Abt Electronics & Appliances (Glenview, IL) - that we cannot even simply replace this microwave with a similarly sized one, because the trim sizes are now completely different. If Panasonic wishes to sell microwaves that fail after 6 years of gentle use, they can at least TRY to encourage customer loyalty by keeping the sizes of their microwaves the same over a 6 year period. Presently, I see no reason why I should purchase another Panasonic microwave.
I bought this supposedly "top of the line" Panasonic microwave oven "used" ("almost new" from someone who immediately couldn't tolerate it after he had just purchased it from the store and sold he it really cheap to me). It is the poorly engineered oven you could imagine. The biggest single issue is that the door will not shut fully and securely and thus allow engagement to start cooking (it almost never closes on the first attempt, maybe 1 in 10 times of slamming it so hard the neighbors think we are renovating our home). Additionally, the interface panel is poorly laid out and unresponsive, not back-lit and sometimes does the wrong command when you push the buttons.
As a final straw, the rotating tray jumps off its track about every other day (causing obvious messes and aggravation). It was terrible to start with and has gotten worse every day until I am now ready to toss it to the curb after less than 6 months of tolerating this piece of junk. When it comes to PANASONIC Microwaves (or anything else they would put their name on now as far as I am concerned)... Forget them and move on to a real manufacturer. Either you don't know what kind of garbage they make or you wouldn't buy it.
First inverter top of the class microwave... ended up burning (flame) in the door. Called Panasonic (was 3.5 yrs old). They charged me 113$ to upgrade and have a NNST671S shipped. I only use my microwave 6 months a year. 5 yrs later... starts making noise. Yesterday heated leftover. When opening the door to get the food out the microwave continued working. Closed the door. Fast unplugged and felt outside of microwave. Extremely HOT!!! I am a lot confused... They say it is top of the class and that their products are reliable. Now... no microwave... no news from Panasonic. This is ridiculous.
I bought this microwave 14 months ago and the power level button started working on its own a few days ago. The keypad would start beeping and changing levels without warning. The microwave is out of warranty by 60 days so after 14 months we are stuck buying a new microwave. After reading reviews online, I now realize this is common problem with Panasonic microwaves, so I will never buy another of this brand.
Purchased from large big box retailer. Had it for about 2 years when, while warming up some leftovers I heard a strange noise. I turned around from the kitchen sink to see a 4 inch flame inside the oven on the right side. There is some kind of plate on the side wall which looks like metal. Flame was coming from there and started to catch the plastic on fire above it. (And yes for the record the container was microwave safe.) I shut it off, unplugged it and threw it outside. After doing some review checks, I found two similar cases on Amazon! BEWARE of this model. I have yet to reach out to Panasonic but I fully intend to. Had I gone out of the room I dread to think what might have happened.
Useless technical support. They won't understand the problem; they won't provide an appropriate answer. All they would keep asking for you to go to an authorized service center. Who would pay for the extreme inconvenience of going to the authorized service center which is an hour drive i.e. spend at least 3 hours for a simple issue that exists because of their inferior quality product?
Absolutely love the Inverter series of Panasonic microwaves. We have always used two in this house for more than a dozen years, and have had the same broken door spring issue repeatedly on every one. Our favorite model is NN-SN942 series, which includes NN-SN968. Our last 2 pair have been NN-SN942B, but we quit buying anything Panasonic. No matter how many times we attempt to write or have made calls, the issue is never resolved.
I am holding the Operating Instructions for our last two in my hand. Each was bought for $20 off the regular $169 price at Target on November 29, 1914. We replaced each broken door spring by ordering from Panasonic. We have replaced the springs twice. One broke in January and one broke this June. So now two beautiful units are the dump because we envision no end to the Panasonic problem. Spending $398 and repairing 4 times for 2 units in just over 3 years is ridiculous, as well as unnecessarily hard on the environment. When one spring breaks, I have to run downstairs to use my son's unit and he runs up here when his spring quits. We order two and start over. But over the years, the springs have progressively lasted a shorter time. Our units look like new.
When functioning, they are wonderful. But no one at Panasonic cares to hear about the defect. Last week, our units went to the dump. The glass inserts are going with our instruction booklets with purchase receipts taped inside to Goodwill, in hopes that someone needs one. Very many Panasonic control panels are the same, with the same instructions. The spring is our only issue.
I bought a Panasonic Genius Sensor 1250 W microwave oven in April. Today is July 4 and for the last week the door would not opened without me pulling on it. Junk... cannot take it back to the store and I hear that Panasonic will give me the cold shoulder. I will call to find out what they will do. I will not buy any Panasonic product again. In the past they made good stuff today junk. It worked for 90 days. Wow... Buyer beware!!!
Model NN-SU686S Panasonic microwave. Bought for $112.34. First use - put bag popcorn in for 1 minute and stayed at the unit to monitor knowing would have to add more time but wanted to learn how unit would handle a bag. Owned first Amanda microwave on the market and have had different models in my houses - read the guides everytime. Only this model smoked in less than 1 min. Backsides and top was too hot to touch. Contacted Panasonic spent $94.42 to ship back. They reimbursed. Shipping said nothing was wrong, I am out $112.34. Oh, and said they popped popcorn in it! Panasonic will not be in any of my properties. Bought at Best Buy 11/22/17. Order #. Have receipt and correspondence including return shipping info.
I am a CFESA certified tech with several decades of experience. I contacted Panasonic, got shuffled through several phone numbers. Finally got to correct dept tech services, asked for manual of product I was working on. I was told that they would not send tech manual for unit. I could go online and buy said manual. They told me that this is for liability reasons. This answer was a pure lie. If I can go out and buy it, there is no way buying it will absolve them of any liability. Unit is less than 3 years old, Mag is covered for 3 years. Plain truth is they do not want to have anything to do with units that are already sold. I have worked on several of their commercial units over the years as well, ALL junk.
I recently owned Panasonic Genius Prestige Microwave (Model: NN-SD978S) and it worked good for a while, then the issues started. It would make funny noises, the door sensor went bad. The other day it was making a noise that I never heard before... Sounded like firecrackers almost, then I smelled something burning. Smoke started coming from under the cover. I took off the cover and noticed two wires completely black from being burnt.
Panasonic NN-SF550W: I was heating some vegetables while I was in another room. I smelt an acrid, burning chemical smell and saw clouds of smoke pouring out of my kitchen. I had to go through the smoke which irritated my eyes to turn the microwave off. I then had to take it outside. The smoke was coming out from behind the keypad and lower portion of the microwave on the same side was too hot to touch. I immediately emailed Panasonic to report the fault and asked for safety data information in regard to the smoke as the smell, its effect on me and the inability to remove the smell suggested it may be hazardous. I received a phone call from Panasonic in regard to the email. They asked what I was heating, what container I was using etc apparently overlooking the details of my email. The customer service officer then asked me to return it to a Panasonic customer service centre.
I responded that they could send a courier to which they declined. I received an email from them the same day requesting purchasing information and for me to return the appliance to them. I noted that if they assessed it and determined it wasn't a fault I would have to pay for the assessment. No apology for their product smoking out my kitchen, no safety data sheets, no concern for my health or exposure to whatever the smoke was that their product produced. I will not be purchasing another Panasonic product and will have it assessed by an INDEPENDENT professional before approaching Panasonic again.
My mother passed away almost a year ago. In clearing her home, we kept her microwave. A Panasonic inverter model NN-S443WF. Fast forward to this morning at about 5 am... Something (God) woke me about 4:40 am and would not let me go back to sleep. So I got up. My hubby is naturally an early riser, so he, too was awake. I began mulling about the kitchen, about to start making breakfast for my hubby & 3 children (soon to be 4). I smelled this awful burning plastic smell... Started investigating. Saw an outlet that had burn/smoke marks on it, and felt the plug in it (my mom's microwave). It was scalding! I quickly unplugged it, but watched to make sure. White smoke began coming from the plug holes.
I yelled for my husband, who ran to the breaker box and started flipping switches until we found the right one. Even then, I stood watch over the outlet with the fire extinguisher. Thank goodness for quick thinking, and God not letting me sleep! I don't know if my hubby would've caught it in time, as he was conducting business on the computer. We actually lost our home 4 years ago to an electrical fire, after the house was hit by lightning in the middle of the night... We got ourselves, our then 4 yr old daughter, and not even 2 month old son out safely, but we lost everything. This really has me on edge today. Please, be careful with this model. I know it's an older one, but it shouldn't cause a fire as the first symptom of something wrong with it!
This Panasonic Inverter Microwave did not even last 3 years. I will never purchase anything from them again. It is all disposable garbage and the advice was go purchase a new one, what a rip off NN-SD681S model.
I had a Panasonic combination microwave/convection oven for many years. I was very happy with it but it eventually gave up the ghost after 25 years. I first bought just a microwave (don't recall the model number) but it lasted only a few years. The door kept sticking and then it just died. In 2013 I purchased the NN-ST651 and it died a few months ago. I went to use it one day and deader than door knob! It too had a sticky door. Both were crap machines and such a waste to have to throw them out as it costs more to fix. When are regulators going to see through this facade of "disposable appliances"? They are a disgrace as they litter the landfills and are just a bad as being concerned about our dwindling natural resources.
I received a Panasonic microwave from my son 2 to 3 years ago. I wanted to inform Panasonic A week ago I put food in and went to take it out after the time ran out and the microwave was still running. I tried that twice and both times the oven would not shut off. My daughter also grabbed food out while it would not shut off. This was dangerous and unsafe for both of us. I wanted to inform Panasonic of this serious problem but only got the runaround with numbers and asking for Visa.
Panasonic Microwave Inverter Model NN-SN651B - I think I bought it in 2015 . I just went to the kitchen to use it and it was dead, just out of the blue. I have no idea what is wrong with it. I probably will throw it out and never buy Panasonic again. Any suggestion if it can be repaired. Probably cost more to repair than its worth.
Purchased one year ago, now the door will not close without slamming it. I don't know how long before it will not close at all? Tried calling Panasonic. They were no help. Cannot find any repair shops that will work on Panasonic or the cost to repair is as much or more than just buying a new microwave. I paid more money for this microwave thinking it would last longer. Very disappointed in Panasonic.
I bought a Panasonic Microwave NNSB646S to replace a 15 year old Sharp that we loved until it failed. The Panasonic meets most of our requirements. It is a "No Frills", easy to use model with some exceptions. The interior light does not come on when the door is opened. It does come on while in use. Why does it not come on when the door is opened & needed? The control panel is not backlit making it impossible to read the button when programming it. How much did Panasonic save in leaving off this feature?
Unlike our earlier Sharp microwave, the Panasonic burns the food on the outer circumference while barely heating the interior product being heated. The button on the lower right to open the door is recessed and hard to push. The door spring is too strong or the catches are not designed correctly making it slam hard & make a loud noise when the door is pushed closed. The noise invariably wakes up the grand-baby in the next room. We can live with these inadequacies, but it could have been made much better.
In June 2016 I had to replace my GE over-the-counter microwave. The only microwave I could find which was the right size and colour was the Panasonic Inverter Microwave NN-SE284B for $600. It was very hard to install because of the power cable. The cable exits at the front and there is no groove for the cable when you slide the microwave over the bracket. The cable should come out near the back from a recession in the frame. Then there was a speck of dirt inside the window of the door. The door is supposed to open by slightly pushing it. That lasted only a day. Now I have to push the button at the bottom corner.
Today we had to change the time because of the fall time change. Pushing the hourglass turns on the microwave and the display shows hot. The same thing happens for all buttons and the slider. I powered it off and on and the problem persists. So, the controls are not working anymore. The fans, for all the noise they make, do not ventilate any air. I have only used the microwave to reheat food and not very often. We also got a Panasonic TV (not a led). It darkens sporadically and recovers. Since we got it for cashing in points and essentially for free we are living with it. There is no Panasonic product in my future anymore.
I bought this microwave NN-SA661S at Walmart in Leominster MA. while visiting my family in 2015. I only heat food in it. After about 1 year it started to get somewhat rusty inside and it has progressed to very rusty. I have never had a microwave that turned rusty before… It heats fine when I use it but it looks like it belongs in the landfill… I am concerned with the rusting. What has happened to my microwave? I don't think I will buy a Panasonic again... Not a good product for the long haul! Of course I no longer have my receipt which is a shame. I just wanted you to know about my experience with this microwave.
Panasonic Inverter Microwave Model # NN-SN778 - This model keeps tripping the breaker of a 20 amp circuit and the fuse blew in the microwave. I replaced the fuse and did an amp draw on it and its drawing 16.7 amps. The specs in the user manual say it draws 12.7 at the most. I'm a long time electrician with 25 years experience and I study the National Electrical Code constantly and that said this unit should be on a 25 amp circuit with a 30 amp receptacle but the cord that came with it is only good for 10 amps. This is a fire hazard! The receptacles that come with your homes at best are rated at 20 amps except for the dryer, range, heating and air units and some others like welding receptacles.
I did some research online to see if maybe there was a defective part that's causing this to run at a much higher amperage then the specs say and I found that the company is misleading us. There are multiple reports about microwaves drawing much more amperage than the spec on your owner's manual say they draw. What I'm worried about is that the wiring inside the unit isn't even 18 gauge which is only good for 10 amps and this unit draws 16.7! Even a 20 amp circuit isn't enough but the wiring inside it will burn up before your breaker trips. This is a fire hazard and we need to address this issue!
Ordered my Panasonic microwave (NN-SN651W) the 24th of May, 2017. Was not home to use it for over two weeks. It started overheating in less than 2 months. It has plenty of space around it, so that is not the problem. Overstock will give me a credit. Will not order another Panasonic.
I bought a Panasonic Microwave March 21, 2017. The product was manufactured in August of 2016. Model # NN-T945SFX. The microwave worked fine until two days ago I closed the door and the plastic latch key broke. I tried to contact Panasonic and had no luck at all. Finally I have ordered the latch key and only hope I can fix it myself. Flimsy plastic is the cheap way to make something of importance... another ten cents in production and this could probably have been avoided. There isn't another Panasonic product in my future.
When my very old microwave died I took my time and researched which microwave I wanted. I decided on the Panasonic microwave with inverter technology. Sounded really good, Panasonic has been around for awhile. A year and 4 months later it won't start up and I get an error code of H97. I don't know what that is but when I got on Panasonic website it tells me my microwave is out of warranty. I looked up on the web and it says it might be a loose wire or the inverter is bad. I think they should be responsible to fix or replace it seeing their new technology wasn't good.
Panasonic expert review by ConsumerAffairs
The Panasonic brand is perhaps most well-known for its cameras, but the company deals in other electronics and appliances as well.
Cyclonic inverter: The heat is distributed in a 3D pattern versus a straight line for more even cooking.
High wattage: The range of Panasonic microwaves culminates in the 1200-watt models.
Grill heater: Heat and cook in a more natural way with the attached internal grill element.
Convection: Enjoy dual-cooking when you switch from microwave heat to convection heating.
Turbo defrost: Specialized defrosting process allows you to unfreeze food more quickly, without accidentally cooking it along the edges.
Best for: Small families, large families, singles and couples. Many of the ovens feature "family-size" capacity to make it easier to choose.
Panasonic Microwave Company Information
- Company Name:
- Year Founded:
- 2 Riverfront Plaza
- Postal Code:
- United States
- (800) 211-7262