
LG TV Reviews
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About LG TVs
LG TVs creates an extensive array of televisions and home entertainment systems. Its products include OLED, LED and NanoCell TVs, bringing together smart features and advanced display technologies. Founded in 1958, LG focuses on innovation and user-friendly designs, aiming to provide seamless connectivity and high-definition viewing.
Visit www.lg.com/us/tvs- Great picture quality
- User-friendly interface
- Good value for the price
- Frequent customer service issues
- Product malfunctions reported
- Limited warranty coverage
LG TVs Reviews
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Reviewed Sept. 10, 2014
I called 1-855-445-5888, Toptiertechsupport which was the first listing under LG customer support. The first rep went thru signing me up to logmein123 and diagnosing my problem which ended in my need to spend $300 for a Microsoft rep to fix my computer's gateway security because somehow the lack of sound on my tv was related to the gateway. The 2nd rep did the same thing. It took me that long to realize I was not w/ LG support, but some scam. I realize now I was.
Reviewed Aug. 21, 2014
I would like to provide feedback on my experience with LG support and products. I purchased a LG TV back in January 2012 and paid close to 2300.00 for the LG 65LW6500 model. This is a LCD 3D TV that seemed to be pretty good until 8 months later where a service ticket was opened and the main board was repaired under contract. I had to show the repair guy an invoice from the online vendor/Vanns that was delivered with white glove service. The repair guy from LG reviewed it and was finished in under 1 hr.
The TV died again less than 2 years after replacing the main board and I was told by a local shop it can cost 350.00 to fix it again but wanted to charge me a service fee to diagnose the issue. He said the main board appears to be the issue as it tries to power up and then shuts down. I have an electronics degree and know that with a surge protector, this expensive TV should not need repairs again. I have the following TVs with no issues:
Hitachi 57F500 rear projection 2003Sharp 42 " 2008 LCD
Walmart Vizio 32 " 2010 LCD
The LG65LW6500 is on a $100.00 surge protector and it is used a few hrs a day. When I talked with support and I asked to open a complaint as I felt this is a quality control issue, I had to send in the invoice as requested and I provide the same document that was provided to the repairman and was given a case # so I can email the docs to them for review. No call back after 72 hrs. I called in again and said that someone will call me back. Never happened. I called in again and finally was adamant in speaking with someone and they finally got me a live person who speak English and was not named "Andy" from India. They tried to say the invoice was invalid as there was no sales tax and that they could not help. They did not want to help or cared that I spend 2300 on a TV that needs repairs twice in a few years and tried to final an argument why not to help. I have read where others were given a discount as I found from other message forums but none offered here. Not even a crumb.
My complaint is that I spent a lot of money to have the TV go down again. LG did not care and can only say it's not under warranty which I agree. A service contract protects the manufacturer when they make a bad product in my opinion. I found a used board as new ones are very hard to find and will replace it myself. If this was a car, I would fix it and sell it. Seems like you are better off buying the cheapest model and make them disposable. Never again would I buy another LG product from the way they handled this case or how their products performed. I hope this info helps others when purchasing a new TV. I was also considering a Samsung but that's hindsight. Thanks.
Reviewed Aug. 14, 2014
I will NEVER again in my entire life buy another LG product.... and I will complain on every website, Facebook, Twitter, etc. that I can find in hopes that I save at least 100 people from purchasing their products. We "thought" we upgraded from our Dynex TV last year (after having it for 8 years... and by the way, it still works great) to an LG 3D TV. Little did we know, we were buying the cheapest quality made. A little over a year after buying it, the TV won't turn on, but the red light comes on indicating that the TV is off. I called customer service, who basically told me too bad. I emailed on their website with my frustration. The next day the resolution department emailed me back and told me to get in touch with customer service that they would fix the issue free of charge.
I called customer service back on 8/12/2014 and told them what the email stated. The man told me that he set up services for the TV to be repaired on 8/13/2014 from 1-5, after I confirmed THREE times that it would be free of charge for me. I took off from work, where I have only worked 38 days to sit at home for 4 hours. Around 3:30, I decided since I hadn't heard anything from the repair company that I would call and see what if they could give an estimated time to come out. They told me that I was not even on the list. I called LG and talked with a new customer support representative, who apologized and said they could get a different repair team out to fix the issue the next day, which is today 8/14/2014, after I also clearly asked her more than once that this service would still be free of charge. I call that repair center as soon as they opened to make sure everything was set up... What happens you ask?? They DO NOT have me down on the schedule.
I call into LG customer support and ask to speak with a supervisor. I speak with Teresa, who tells me that I need to verify the serial number, that I've now verified THREE times. I explain to her that I am at work and don't have the serial number with me, that I had already verified it and did not realize that I would need it. She then told me I would need a receipt from almost a year and a half ago and when I told her I did not have a receipt from that long ago, which both customer service representatives told me was fine, that she would no longer be able to help me. When I asked her if she kept receipts from that long ago her response was "of course I do" in a snarky tone. She then proceeded to tell me that they would not honor what they had told me for the past three days and that no matter what I said there was nothing she was willing to do and that there was no one above her that I could speak with and hung up on me.
I have never in my life seen such horrible customer service. Although I am just one customer, I do have the ability to spread the word to thousands through social media and the internet about the experience that I had, along with several others who have had the same experience. You would think that their customer support would be more friendly and willing to help you, as customer such as myself, is who keeps them employed. I understand LG is a huge company, but if they keep producing low quality products, and then refusing resolution, especially after wasting three days for nothing, they will start losing more and more customers until they go under. I am so disappointed and wish I had just bought another Dynex, since they clearly have better quality products than LG will ever have.
Reviewed Aug. 6, 2014
I had the TV for 1 month when it died.... It was replaced after arguing a new TV should not totally die in its first month..... 18 months later the second TV died... Sent it to a local TV repair center and was told it was unrepairable. LG was contacted and then the fob offs began. They offered half the price of the repair for an unrepairable TV..... What part of replace the whole insides didn't they understand?
Life Sucks as I won't ever buy another of their poor shoddy goods ever again.... And I got banned from their Facebook page because I dared to publish the events and phone calls. Buy at your peril. Life's not good if you do and have to deal with amateurs.
Reviewed Aug. 2, 2014
Bought a 42ln5400 in Dec 2013. Thing just decided to not have a picture - got power, no picture. A $600+ TV should not have this problem. After doing a search online, I'm not alone. Just out 600 bucks. Thanks LGUS. As I understand things can go bad, I also know that they happen from quality issues as well. Hey LGUS make it right. I will never buy or recommend LGUS products, and make it a point to tell everyone I can about your products. Pissed off right before the football season too.
Reviewed July 20, 2014
Bought TV from hh gregg 1 year and 5 months ago. Screen developed a reddish line in the middle. Called LG customer service, very helpful but determined that screen was faulty. Tech came out and installed new (maybe) screen... TV worked fine until 7/18/14 when a new line developed in same place. 7/19/14 came home to bottom half of screen running like a computer load error, and the line in the middle growing. Called LG again they had me send pictures of both issues. They tell me I need service (duh) but I'm out of warranty. Called hh gregg as I purchased extended service contract, and they're sending a tech Monday. When set is working it works well, but if I have to deal with this issue every year I want a different manufacturer's set, Sony or Samsung.
Reviewed July 19, 2014
I purchased an LG 37" television 1 1/2 months ago. This evening I was watching tv, and the screen went black and the sound disappeared. I tried turning it off and back on. I disconnected power cords and reconnected them. I reviewed the troubleshooting manual and nothing is working.
Reviewed July 8, 2014
My 60" plasma screen turned black and sent email to company. They responded once stating that they would call. No call, no email. TV is only two yrs old. Worst TV I ever owned. They DO NOT back their product. Can anyone help push forward that their products stink? Never buying any device from them again!
Reviewed July 2, 2014
I bought plasma 42 inch, model # 42PQ30R in 2009. There was some problem with panel. I called LG customer care # 18001809999 and lodged complaint. Now it's been more than three months, my TV HAS NOT BEEN REPAIRED. I WANT YOU'LL TO PLEASE INTERVENE IN THIS MATTER AND GET MY TV REPAIRED.
Reviewed June 28, 2014
I have owned the 47" LG TV for three years and recently, the HDMI outlets stopped working! The only way for me to fix the problem is to replace the main board myself for about $300 or have it replaced for $500. This is ridiculous. I can buy another TV for around the same price. I own a Samsung TV as well and never had any issues. I will never ever buy another LG product!
Reviewed June 22, 2014
I have a LG 60" Smart TV. NEVER had a problem after 3 years. NOTHING. It works great and always has!!
Reviewed June 20, 2014
We purchased LG TV in dec. 2013. The sound is not working. The tv cannot be fixed in our area in Oriental, NC or New Bern nearby. Walmart takes no responsibility. The tv has to be taken by us to Durham, NC to be worked on. Walmart is only responsible for 90 days. No one is taking responsibility.
Reviewed June 19, 2014
Purchased a new 55 in LG LED tv from Hhgregg on 1/30/14. Everything was fine until 6/11/14 & tv would not turn on with cable remote (which I always use) or tv remote. Had to unplug tv & plug back in then it would come on. This happened a couple of times. On 6/14/14 (Sat) tv turned on with cable remote & after watching for a couple of hours turned it off with same remote. When I tried to turn it on again, would not turn on with either remote. Did the unplug, plug in again & tv came on, but sound only no picture. I called LG Customer Service & was told it would be 6/17/14 before a tech could come to repair. Tech came (a great guy), determined that it was power board, ordered a new one to be delivered the next day. Next day, 6/18/14 (Wed) came & so did new power board & same tech. New board bad. Tech order another new power board to be delivered today, 6/19/14. New board came & so did same tech. New board worked.... but now the only other board on tv NOT WORKING. Have to now order this new board.
I have been without my NEW tv for 6 days! Called LG & after waiting 30 min on hold finally got to speak to a Customer Service Supervisor (Calvin). Calvin looked up my problem & wanted to know "What my problem was about the way the repair was going?" I explained that my tv was less than 5 months old, & I should not be having a problem this soon. Calvin didn't think I should have a problem within the first two years. But Calvin also said he didn't think being without a tv was such a big deal. Really? This jerk is a TV CUSTOMER SERVICE SUPERVISOR? Maybe the higher powers that be at LG should think about moving Calvin to a different department where the product has more importance to Calvin.
I'm not sure Calvin is such a valuable asset to the LG tv department when he doesn't watch "that much tv". Seems like he has little empathy (& respect) for those that do. By the way, LG doesn't want to call the tv a loss yet & replace it. So tomorrow will be day 7. Maybe the tv will work tomorrow.... Should have bought a Samsung or Sony (by the way, I still can). I know one thing, after this experience I WILL NEVER BUY LG ANYTHING! WOULDN'T HAVE LG IF THEY WERE GIVING THEM AWAY!
Reviewed June 13, 2014
I purchased a Vizio 40 inch LCD TV and bought the extended warranty for an extra 2 yrs of coverage. The TV started to have a screen strobing problem two months after my warranty expired. A month later my house was broken into and insurance money allowed me to buy a new 50 in LG plasma TV (50PA5500) to solve my problem. I opted to not buy the extended warranty. After only a year and 6 months I am the proud owner of Two large TVs that don't work. The thief that robbed me was smart enough not to take the broken Vizio but stole every other valuable thing I owned. I have started to research both ways to fix my broken sets and to see what others have to say about their experiences with both of these companies.. The internet is full of class action litigation, disgruntled customers and even youtube videos of how to fix these inferior products.
I have spent well over $2000 in the last 4 and a half years on televisions that should last 20 yrs. I am going to try and fix them myself because after reading all of your comments on dealing with both of these companies service departments, I know I will end up frustrated. If I had the option of spending an extra $50 to buy a new TV with quality parts instead of the cheap one with inferior parts, I would chose to have a good long lasting product. I wish that this disposable mentality would leave our society. I have discovered that the LG plasma TV has a capacitor on the power board that is rated at 1250 and should be higher. I found this on eBay where they sell then for $7 and the rating is 2000. I hope this will fix my problem and maybe I can now have an extra income as a free lance TV repairman so I can buy the next new piece of crap that LG or Vizio produces. At least they are making me learn a new skill set, LOL.
Reviewed June 13, 2014
Recently bought the 55" Ultra HD TV 55LA9650 from SharafDG, a reputable retailer here in Dubai, Mirdif Center. The deal says "free delivery and free installation." Upon delivery, no installer came in and was forced to set the 55 inch TV up. Upon powering the TV, no picture came out, and was forced to call in the LG Tech here in Dubai.
Verdict was the screen was broken, practically dead on arrival. A clear lesson learned that LG should install themselves, and that consumers should beware on touching the TV unless the techs are present. Buyer was practically told that this will not be replaced as this was the fault of the buyer. Defies logic that the buyer will break the TV after having spent close to US $2000 for this lemon. Beware, this is the second time that I have bought LG TVs. They proved either to be a lemon or problematic (going black after a year).
Reviewed June 9, 2014
I purchased a 70 inch tv from LG and in less than four hours of use, picture goes black but still have sound. Figured I had a bad apple and got it replaced with a brand new one from the retailer, and the second time tv lasted a week before it had the same symptom again. Gonna switch brands. I used to swear by LG because I bought other items, but I'm done with them now.
Reviewed June 7, 2014
My TV will turn itself off and go to a black screen. I cannot turn it back on. Unplugging it and plugging back in does not work. It will randomly turn back on hours later. The TV is around a year old.
Reviewed May 31, 2014
I purchased this TV on Black Friday sale for my family 11/25/2013. By January I was calling LG support as the sound level was dropping. LG tech support had we turn off a feature and said it was fixed. It was the self audio leveling feature that balances the sound level. The sound worked for a while. I wound up call LG and after arguing with LG and their bad customer support and bad quality product I had to take time off work to get this TV repaired. When the tech left the TV was working fine. Sound was good. All the ports, HDMI ports, worked. I left for a couple of hours with the tv off. When I came home the sound was completely gone. The HDMI port 2 was dead.
I contact LG by their chat app as the last call used hours worth of cell minutes. LG states it was the tech's fault he did not fix the TV properly. They are going to send the same tech out that "was to blame". LG make a poor product, does not stand behind their product. I am without a tv for the weekend and possibly more. I will also lose yet another day of pay for their crap. I did get a "corporate number" to LG 1-877-543-8325. Corporate said was they will dispatch a tech. They do not replace and can not reimburse for time lost. They did state call centers are not allowed to hang up on customer which the said supervisor did. With that said I would not recommend an LG product to anybody and will never purchase another LG.
Reviewed May 30, 2014
Like so many other LG TV owners, my TV went black and would not turn on. Calling LG was futile and the internet explained in detail it was faulty capacitors. Sure enough I had 5 blown caps but even after replacing them, the TV won't turn on although the red power light is on. I will never purchase a LG product again as the litigation in 2011 proved they had installed cheap, defective caps.
Reviewed May 30, 2014
How is it the store you purchased from responsible for the performance, or to supply you with a loaner? They didn't manufacture it. Slamming a retailer because they said no to a request for a loaner is really low. I worked for years in the retail industry, and initially we did give loaners out. You know what happened to them? They were scratched, dinged, damaged. We could not sell them after the majority came back. We even had one customer whose cat pissed on the screen. Just try to get that smell out. They run a business, and these days there are very little margins, so nobody can afford to have loaners out there is the field. My own personal experience with LG has been ok. I had an out of warranty set, and they extended the parts warranty as my problem was a known issue.
Reviewed May 28, 2014
My 55" LG LED TV shows no picture and it seems I'm not the only one with this problem. I've called LG several times but to no avail. Is there a recall on this particular model? 55LV5300 UAA45VLHR.
Reviewed May 19, 2014
About six months ago while watching my LG 42" TV screen, it suddenly went black. The sound continued but no picture. At first this happened about every week and one half. Then the frequency time between blackouts shortened. I finally called a TV repair person and he took it to his repair shop and had it for several days but could not find any specific problem. So he brought it back and said continue to use. No charge. It seemed to work fine for about six months and now it is starting to do that again. I have done some internet searches and it seems this problem is not an isolated incident. I have contacted LG and got no satisfaction from them. Now what?
Reviewed May 11, 2014
1 year 7 months to date. Out of nowhere my LG 42'' TV has black lines running through it. I told my wife we should have went with our first choice. Come on, it should have lasted longer than this! Sad thing is I still have the box for it and it's in better shape than the TV. No more LG for me.
Reviewed March 23, 2014
My LG 46LD550-UB TV cost me > $800 but only lasts 3 years. They refuse to repair it. Never buy these garbage products.
Reviewed March 22, 2014
I did purchase the extended warranty from LG and this is on The LM6700 55" TV. I have a red line on the left side 1/4 of the way in and this is the third time the same issue has come up. That and the fact (which I didn't even have to tell the tech) the TV shuts off on its own on a regular basis!! The warranty company is replacing the set and they were very friendly to me. I know it must be a serious inconvenience for some people and I myself am not happy to have to go through the process of going to the store to pick out a new set, but the peace of mind LG provides is second to none.
I will never buy any other brand... in fact we plan on replacing our washer and dryer and even kitchen appliances soon and LG will be our household brand. I did read some of the horror stories here and am sure there's a lot more to it that the disgruntled customers are not sharing, but that's not my concern. I just want to say thanks to the good folks at LG and their extended warranty department for honoring their warranty. I just wish the tech would have removed the old TV as now I have to schedule Waste Management to pick it up. The replacement screen is over a thousand dollars, so nobody I have asked wants to mess with it. Do not buy any TV without spending a little more for Peace of Mind!!
Reviewed March 20, 2014
I've had this LG 55LA7400 Smart TV for 8 months and still having issues with internet connecting. I've called customer support and no one seems to have the right answer for me. I called telling them my main issues is that the TV does not remember your Wifi password. Every time you want to connect to the internet you have to punch in your internet password. They sent out a guy to fix it. After hours of trying and calling LG he came to the conclusion that it was a software issue. So I waited for the next software update. I then updated my software via internet to the latest update. Still nothing!!!
I called up support again. They told me I had to use a USB stick in order for it to properly update to the newest software. So by the time I went out and bought a USB stick another 2 weeks had gone by and there was an even newer software update. I download to my USB, tried it out and still doesn't work. I called up support again and they told me to wait for the next software update. Are you kidding me!!! Why would the next software update solve this issue if the previous 5 updates didn't. They are sending out another service tech to solve the issue. This has been going on for months. I will update my progress as this continues. Seems like no one at LG knows how to solve a simple issue. What’s so smart about a TV that can’t remember an internet Wifi password.
Reviewed March 6, 2014
I bought a LG 50 inch smart tv from Currys appro 9 months ago. This was an expensive tv, so I decided to take out a 2 year insurance to cover any problems that might occur. 9 months down the line, I realized that the pause button was causing screen burn in the left hand lower corner. NO problems I thought! So I got in touch with Currys and explained the situation. They then handed me on to the insurance firm who told me that they would take it away for (1week) and change the screen. I asked what if it happens again to which he could not answer me.
Anyway, I told them ok, and asked if they would be bringing a replacement for the time my tv was being repaired he told me NO. I then explained that it was the only tv in the house and that I WAS PHYSICALLY DISABLED and needed my tv for obvious reasons to which I was told that was not covered in the insurance. What happened to customer relations. I will never buy anything from Currys again and I will certainly not buy an LG TV or other product. Insurance is a joke. Be warned.
Reviewed March 4, 2014
I purchased an LG Smart TV. Model# 55LN5600 55 series. I got it back in October 2013. It comes with a manufacturer's warranty. About 3 months ago, the TV started having major problems. Such as streaking shaking and blur. TV has true motion problems. To cut it short, the TV has a lot of issues. I have contacted LG and they sent one of their technicians out and I was told to turn my true motion feature off and just use the TV without this feature. And the tech was saying nothing is wrong with TV. Basically I feel that the tech was trained in his job to hard ball the customer to try to get customers to give up. I called again and complained to LG and then they sent a third party repair tech to my home.
This tech ended up replacing what is called a main board. He stated that TV will work fine now. The next day I have the same problems and they send out the same third party tech and he reports nothing wrong with TV. So I call LG again and I am being told that they won't fix.. After making more complaints, LG decides to send another LG tech out. And this time I am told that tech will spend a longer time looking at TV. This call is scheduled for tomorrow. I hope they fix or replace my TV. Cuz I am very unsatisfied with the product and all the runaround I've been getting. I don't plan on buying anything else from LG. And if they don't honor their warranty as my issues are very real. I am going to try and push this issue as far as I can take it. LG. Bad. Very bad.
Reviewed March 1, 2014
Buyer Beware - I purchased my 55" LED TV at Best Buy in November 2013 for $1,500. In January 2014, a large gray column appeared from the top to the bottom of the screen. LG would not replace our TV with a new one. Under the Warranty, all we got was a refurbished used screen. It's now February 2014 and there is a white large circle at the top of the used refurbished screen. Will be calling again, and getting another piece of crap screen. The customer service is terrible, spent countless hours getting the runaround with uneducated, ignorant people who I could not understand half the time. I will NEVER purchase an LG product again.
Reviewed Feb. 24, 2014
Purchased unit (LG 55" Television) at COSCO. Just 3 weeks shy of 2-year warranty, the television turned off on its own. I called COSCO and in that I had purchased the extended warranty. They suggested I call the warranty company. I called said company and they had me reset television to original factory settings. This past weekend unit turned off on its own. I will be calling warranty company asap.
Reviewed Feb. 21, 2014
We bought a 50-inch LG TV almost 2 years ago. We paid good money and now we're trying to figure out what to do with it! Out of nowhere we would turn it on and it would turn right off. At first after turning off we'd turn it on and it would take another 15 minutes to turn off but now it would just flicker on And off even while unplugged. I feel it's unfair since our warranty has expired that we're stuck with no TV and now we have to find a way to find money to purchase a new one. Total waste of money and time. If they are aware of this problem they should either fix it for free or stop selling TVs!!!!!!!
Reviewed Feb. 20, 2014
Bought an LG 50" LCD TV WITH extended warranty. Two years covered no problems but about 3 months past the warranty expiration, it just turns itself off then back on about every 3-5 seconds. LG acted as if this was a problem they are not familiar with & since my warranty was up it was not their responsibility. The repair guy I took it to said it was the panel which costs $300 just for the part! He said he sees this all the time with LG & because of the cost & defective nature of LG TVs I'd be better off getting a new set! Do not waste your hard-earned money on a piece of crap LG TV. Do your research & read reviews!
Reviewed Feb. 7, 2014
I purchased an LG 47-inch LED TV online through Dell.com on 12/7/2013. They finally delivered it on 12/20/13. On 2/4/14 about 6 weeks after I received the TV I started having problems. The TV turns off whenever it wants or simply doesn't turn on at all. Contacted Dell who advised me that it's still under warranty with LG then had me contact LG. Sure they'll send out a local repair man to look at the TV. I was feeling hopeful until I read all of these reports. This TV is crap and I don't want it at all even if they can fix it because I can see it will be nothing but problems. Called Dell and they only offer a 30-day return policy FROM THE DATE IT WAS PURCHASED. So even if this piece of crap had broke soon, I'd still be out of luck because it took them 2 weeks to deliver the TV. I bought the TV through Dell's finance so it's not even paid for. Not sure if there is anything else I can do. Going to try to persuade the repair man to tell LG that it's not fixable then maybe I can get my money back? Probably not, they'll just send me another piece of crap TV to replace this piece of crap!!!
Reviewed Feb. 5, 2014
I have a 50" LG TV that has a flickering screen and then the picture goes black. This occurs randomly and I have contacted LG several times. They have not sent a repair technician out yet to attempt to correct the problem. I have tried several possible solutions recommended by LG through email correspondence, although to date none of these have corrected the problem. The TV worked fine for the first 2 months and then the black screen started happening once or twice a week. The TV is now 4 months old.
Reviewed Feb. 2, 2014
When we turn on the TV, we have a full picture. After a minute or so, the Left side of the picture goes Black. After maybe 5 to 10 minutes, the picture comes back with a line down the middle. Finally, we have a picture, and it works good. The TV picture can be straightened out by thumping it on the back of the set - same side of no picture. This will work as a temporary fix. It will go back to a blank screen, usually after a minute.
Reviewed Jan. 30, 2014
I have a LG 55 inch tv that I bought a year ago. All of a sudden it repeatedly turns on and then off. I've tried all the troubleshooting for it and nothing works. It just turns on then immediately back off never showing picture at all. I understand that this is an ongoing complaint from many consumers with this tv. This tv was very expensive tv, 3000 dollars when I bought it and I'm not at all happy that it's no longer warrantied either and now it acts up. If this is an ongoing problem then LG company should fix this free of charge in my opinion especially if they are aware because it's been ongoing issue.
Reviewed Jan. 27, 2014
Received LG TV as Xmas gift 2013. One year and 22 days TV stopped working. TV was on & just went off. No sound... no picture. Call LG. Did you purchase an ex. warranty? I assumed LG was a good product. They are junk. To fix it would cost at min. $300. Will never buy another LG product again. Will also tell everyone I know about this product. I am a hairdresser & come in contact with many people. Checked online & find out there are many other complaints the same as mine. You would think they would fix the problem. Buyer BEWARE!!!!!!
Reviewed Jan. 14, 2014
These are horrible TVs. The picture sells them in the show room but they are nothing but problems. This EXPENSIVE TV cost $3000. Had 2 years and it takes 20 plus minutes to get it to turn on. Push the button light turns blue then immediately turns off. The longer I do it the longer it stays blue until after 20 or so minutes it stays on only sound then I am half way there. I find myself celebrating that it is half way on. I then turn it off one more time, wait 30 seconds and I get picture and sound. I leave it on sometimes for two whole days so I don't have to restart it. JUNK NEVER NEVER AGAIN..
Reviewed Jan. 13, 2014
Television picture goes dark. Still have sound. Problem occurred on thirteenth month of ownership. Warranty was for twelve months. Television cost $800.00 (approx.). Repairs quoted $700.00. Please don't buy LG. Just made the last payment and I got a lemon, like so many others (read online reviews).
Reviewed Jan. 6, 2014
Bought the LG55LW6500. Right after the warranty expired, the TV stopped working. Repairman says the panel is bad and TV is not economical to fix. LG refused to help. Buyer beware. LG makes bad quality products.
Reviewed Jan. 4, 2014
(From my FB) New Rant. Let's start with, let's boycott LG!!! I have an LG 50" Plasma TV, 50pa5500. Does not work after 1 year. Got sound but no picture. I search the internet on this pig and find out anyone that has ever bought this TV HAS THE SAME PROBLEM! I call LG, they tell me they are unaware of any problems with this model. It's all over the internet, I tell customer support. They tell me that they will not pay for repairs and I am stuck with the cost. That's Bull, 1 year of performance on a product that costs consumers $550 to $600 to purchase. Really?
Come on here, everyone works hard for their money and expects value from a huge international company like LG. I own 3 other LG TVs and will never buy another of their products. When I worked in the exhibit business, we worked closely with LG, their goal was to be be the number 1 electronics company in the world. Apparently that was only in sales. I recommend, my friends, buy from a good company that stands behind their products. We work hard for our money and deserve more from a global company like LG. Yes, I stated all of this to my LG representative on the phone today. I said, "I hope you'rr recording this," as mentioned when they took my call. I also suggested she google search this issue. Oh, well I got this off my chest. ...and No, I did not buy an extended warranty... a $500 product should last longer than a year.
It's like this I told them, I have a Westinghouse flat screen TV in my barn, and it has been there for years. Fires up every time in every weather condition. It's freezing out now. It always works. My LG has been in a nice warm house for a year, and seldom was used. LG has got my last dollar. Thanks for listening. Buy something that lasts and makes you happy. I'm going to put my jacket and mittens on and head out to the barn.
Reviewed Dec. 16, 2013
Could not register purchased product. Tried the "Live Chat" which sent me to Customer Service which sent me to Technical. Got absolutely nowhere. The double talk was amazing... like call back in three hours, our computers are cycling. Tried three times to get help, finally asked for a supervisor; named Sue but she never came online to discuss! Have not been able to register and you only have ten days! Left information on the Live Chat and printed the information and told them I feel the purchases were now registered.
Reviewed Dec. 4, 2013
LG TV are junk. I have one and it got a black line in the middle of the TV with 2 pic on it. Try everything to get it off.
Reviewed Dec. 3, 2013
I purchased an LG Soundbar to provide better sound for my new flat screen from Kmart. It was the only model available and the electronics drone suggested it. I took it home to set up and found that the only input available was an optical input line. This may be a good sound system. I will never know because though my flat screen supports RCA video and separate audio, HDMI, flash drive, coaxial, and SVGA. It did not support optical cable. It does me no good to be sold a piece of equipment that makes no attempt to be interactive.
I called customer help and was first told to connect to my TV through the ear phone jack. Another method that my TV supports but the LG item does not. Then I was told that there must be a device that could translate the inputs then send them optically. The help person (drone) did not have a specific suggestion. I then went to RadioShack where the very helpful salesman showed me that there was no device that translates RCA electromagnetic input into optical output, but he had 3 other units that did support multiple input venues at the same price. I will not buy another LG product again and will tell others not to because they don't provide a reasonable product.
Reviewed Nov. 11, 2013
Purchased a TV at Costco. 2 yrs to the day, it discolored breaking the picture in half, obviously a flaw. Calling, taking pictures, sending bill serial no. model no., always hold info your customer serviceman is busy. 20 min on hold for supervisor that never answered. God I'm so sick. The girl, I could hardly understand her English. As seniors we explained that we have never had any DVD etc attached to the TV so the use is very general and this should not go like this. They offered to send someone to repair it for $239.00. Really kinda scared cause somehow with the runaround, what kinda bill will I get in the end? BAD CUSTOMER SERVICE. NEVER AGAIN.
Reviewed Oct. 28, 2013
Recently bought a 42" LED LG TV first ordered online and was told that I'll be receiving it, within three days. It took about three weeks to arrive. And within two months started to develop vertical dark lines in the left side of the screen. Called customer service, sent out a technician that just turn on and off the TV and diagnostic, nothing wrong with it, that the cable company and the video game console were to be blamed. So still seeing those vertical lines, called customer service second time and we're told that the technician diagnosed the TV as a working unit, but still having the dark lines. Was offered a third party diagnostic but this time I will be charged for that service? So please do not buy LG TVs. You are going to waste your money and your time talking to customer service. Get a trusted brand TV.
Reviewed Oct. 24, 2013
I purchased a LG 24" led monitor on Tuesday from a store out of town. I need a new monitor because my old one had stopped working & the store had a sale going on. Two days later when I got home I started installing the monitor on my computer. I found there was no power cord. So I called LG. Was told that they would send me a email that would tell me where to send my sales receipt then in 7-10 days they would send me a power cord. They asked for the serial number on the back of the monitor, which I gave them so they know I have the monitor. I need the monitor now not a week or two from now. The monitor was not cheap. LG products does not care about the buyer. I've had better customer service from cheap brand companies. I will never buy LG again.
Reviewed Oct. 17, 2013
I purchased my 60-inch LG plasma television in November of 2011. The television came with a one-year warranty. Well, it started with a bright spot on my screen then a burning smell and now I can hear what's on TV but cannot watch it. My screen is black. I called LG and was told that my one-year service contract is up and I can pay up to $255.00 depending on what the problem would be. This was a brand new television and out of all the televisions I have purchased throughout my years, this is the only one that has died within two years. I feel LG should fix this piece of crap for free. I've already paid $2000.00 for the TV. I thought I was purchasing quality. However, I will never buy LG again. Never.
Reviewed Oct. 7, 2013
I purchased a brand new 47'' smart TV from Best Buy, lug the TV home, set it all up and find out a few days later that the TV doesn't retain any of the configured settings (such as WiFi password) so we packed it up, brought it back to Best Buy who replaced the TV with a brand new one of the same model. Turns out, the second TV has the exact same problem. I called LG and they said they would send a tech to service the TV. They scheduled a repair appointment, then cancelled the appointment and rescheduled for a week later. Once the guy finally got here, it was discovered that LG had sent the wrong part and they had to wait another week to repair the brand new TV. Customer service refused to deal with this over the phone and told me to "write a letter". Buyer beware: You would be better off with Vizio. LG is no longer best in class.
Reviewed Oct. 2, 2013
Bought a new 42LD520-UA LG TV in Jan. 2012. Two months after the issue happened with the TV not turning on. Called LG. They said it is a problem with the board and they replaced it as it was still under warranty. Now in Sept. 2013, the same problem started happening. When power is turned on, the TV's red LED light at the bottom turns on but never turns blue indicating a signal and after flashing for a few times, the TV turns off. Called LG and they said that it needs servicing and would cost me a minimum of $150 + parts. How ** is that. Thousands of LG TVs are having the same problem. It is a lemon and they should have fixed the problem. Well, no more anything LG for me from now on.
Reviewed Oct. 2, 2013
We purchased the 47" LG 3D/Smart TV LM6700 on November 4, 2012. About a month ago we saw horizontal lines from the top to the bottom of the TV about 1/8" apart. Contacted customer service and after 2 weeks of going back and forth with them they sent out the only authorized LG repair service in our area. A person from TV Plus came to replace the display. After about an hour he brought me the paperwork to sign stating that he had switched out the display and went on his way. The TV was not used that night but when I turned it on early in the morning I noticed a small area in the top right hand corner of the screen that looked like an internal crack. I contacted the repair company and after talking to them they basically said "too bad for you" and "one of your kids probably threw something at the TV".
I contacted LG and explained the situation to them and was told that there was nothing they could do because I signed the paperwork stating that the display was replaced. If someone would have thrown something at the TV there would have to be some sign of physical damage to the area which there is not. No scratches or dents to the screen or to the outside frame. The small crack has now grown to a full crack that goes through the entire TV and we had to unplug it because if it goes any farther it will fry the computer system. So basically a TV that we paid $1200 for less than a year ago is junk!!!!!! As far as I am concerned I will never buy a product again from a company that does not stand behind what they make.
Reviewed Sept. 16, 2013
Purchased this LG TV- model 42LD450-UA CUSWLHO on 11/27/2010 from HHGregg. I did purchase the 5-yr extended warranty also. When I purchased the warranty I never thought it would ever be used. I have had the TV less than 3 years now and presently waiting again for the third time for repair technicians to order the main board again and come and replace it. It's really a bit ridiculous to have the Main Board go out in this thing 3 times. I really would just like the entire unit replace I believe it is a lemon and should be replaced. Never again will I buy an LG product or purchase anything from HHGregg. It also took their service people so long to order and make the repairs and I am never offered a loaner TV, just have to do without for weeks. They need to do the right thing and replace this unit for me.
Reviewed Sept. 9, 2013
I purchased a LG Smart TV in Feb 2013 from HH Gregg with a extended warranty to make sure I was covered. In August 2013 the TV went black sound only and I called HH Gregg and they sent us to LG and LG sent us to their Authorized Service Center (Video Tech Center). They came out the 1st time with a defective part then they came back with another part and the TV is still not working. I have called LG four times and they aren't doing anything. I will NEVER again purchase a LG Product.
Reviewed Aug. 30, 2013
7-month LG TV died, only sound. Their customer service is terrible. No one should buy a TV that costs 1500 bucks and not last at least 5 years. Never again any LG product. 3 weeks calling LG and their repair company says no parts yet. Hate LG.
Reviewed Aug. 28, 2013
I have Purchased LG 3D LED TV in May 2011 at a cost of A lac (Indian currency) after doing lot of brain storming and analyzing the back office customer support , Quality control, etc. I was surprise to see a thin line started appearing on my TV few days back. When complaint to customer service center, they stated Display panel need to be replaces. I was shocked to hear that the company of this repute, the Quality system is so pathetic that in two year, the display panel need to be replaced, that to a cost of which need to be borne by me. Can anyone help me in solving this issue?
Reviewed Aug. 21, 2013
Like others in the consumer world, I purchased my LG 60-inch plasma with the belief the set would last at least several years... Little did I know I was actually renting a $2000 TV that would only last 2 years and 6 months before the Main board failed... or at least that's what I'm being told. Anyway, LG referred me to a local LG TV repair person who now has my TV and advised the new main board installed is going to cost me $519. Symptoms of my problem... No picture or a picture that comes on for a very short while before going to a black screen. Like many others out there, I was led to believe these sets would last a few years and did some research concerning repair history before making a purchase. What almost all of us didn't know was these sets don't last much past two or three years. I wonder if we'd be able to seek refunds if our vehicles broke down in a couple of years? End result, I will never buy another LG produce after the rotten service I received from LG's "Support number."
Reviewed Aug. 14, 2013
Left my 55" 3D LG tv on with a video game on pause. My nephew and I went in to dinner and heard a popping sound come from the tv. It sounded exactly like a pinball when it pops up and hits the glass. Half the screen was gone. There is a very subtle spider web pattern in the upper left hand side of the screen. I bought this television set in March of 2013. It broke in July of 2013. It was manufactured in December 2012. I paid nearly a thousand dollars to have a television for 4 and a half months. LG says if there is any spider web cracks, it's caused by impact damage and not covered under warranty. Nothing impacted this screen. There is absolutely no damage to the outside of the unit. You would think to crack a screen in half, you'd require a significant amount of force that would leave some kind of mark or scratch or dent or divot. $1,000.00 for four months. AND I paid for the extended warranty. Customer service was rude and couldn't have cared less.
Reviewed Aug. 1, 2013
Be accurate and fair???? I bought an LG 32" TV. Yes, it's no longer under warranty. It has issues when you turn it on.....some days no picture and sound, other, no sound and picture. I started contacting LG before it was out of warranty and the only answer I ever got was unplug it and plug back it. This TV is a lemon - the other LG I have works just fine.
I guess I'll have to go out and buy a new TV, maybe I can get one that has no picture when my current one does but has sound so between the two, I can watch and hear the TV......wouldn't that be a novel idea....watch and hear TV at the same time. Attorney contact me??? The last attorney I paid $2000 to do something just took my money - that's a whole other story.
Reviewed July 27, 2013
I purchased a 47 inch flat screen 47LA6200 TV. It has many features shown on the box in color pictures. The salesman did not inform me that I need a separate $80 Magic remote to use these features. When I went back to the store I was informed that the remote is not for sale retail and that I would have to order it from LG. The salesman said in previous models the Magic remote was INCLUDED. When I contacted LG they REFERRED ME TO AN ONLINE SUPPLIER TO ORDER THE REMOTE. THIS IS A RIP OFF AND A GREAT INCONVENIENCE just to make an extra $80. IT IS ALSO MISREPRESENTATION TO advertise all the features on the box but not be able to use them as packaged! I do not want to be contacted by an attorney but just wanted to express my dissatisfaction.
Reviewed July 21, 2013
I purchased my LG tv MODEL 42LW5300 in March 2012 in Taylor, Michigan. While playing a video game the screen went blank but the power and sound were still on. I contacted LG Customer Service, went through troubleshooting and was told since my television was four months past the warranty I would have to seek my own repair. I am a single mother of four boys and a daughter. For two years prior to my purchase we lived without a television due to a home invasion. I finally saved enough to purchase a tv and thought if I buy cheap I will get a crappy product. So, I buy this tv for $800+ thinking it should be decent. Well no such luck for me and my kids. Any advice? I will be contacting LG consumer complaints as of Monday July 22, 2013.
Reviewed July 20, 2013
Whole half of screen went out. Totally black. I can't afford a new one. I'm on a fixed income so I have no TV now.
Reviewed July 19, 2013
I am disabled so I decided to purchase a good TV that would last. I purchased a large LG TV from BestBuy. $3000. 30 days before one year warranty ran out TV went crazy. Turn it on no picture but sound, or turn on picture looked like you were on LSD. Geek squad from BB came out replaced 2 of 3 cards in TV. Repair man said he should replaced 3 but he only ordered 2. If I still had problem he would replace third.
A few month later same thing. Called BB and LG. They said sorry nothing they could do. So I have been trying to watch TV when it works. If not I turn on my 15 year old Sony which never gives any problems.
Reviewed July 8, 2013
I bought an LG 55" 3D TV in December of 2011 for $1,900. The TV quit in June 2013. Now it won't turn on. Filed a complaint with LG and they gave me a case number. Told me I need to find the original purchase receipt and I can buy an extended warranty so I can get it fixed. The day after I filed a complaint with them on the TV, my brand new $900 LG washing machine is leaking water all over my floor. So now I will be filing another complaint and getting that fixed under warranty.
I used to think LG was a good company, but after all the failures I've had with LG, I seriously doubt I will buy LG again. Oh yeah, did I mention I also had an LG 21" computer monitor that failed right after a year, just after I bought the TV? If it would have failed sooner, I would have questioned buying the TV and the washer. When I get the washer repaired, I will submit another review.
Reviewed July 7, 2013
My wife and I, in our 60's, received our first flat panel TV for Christmas. Unfortunately, it was a 42inch LG. Within two and a half years of receiving it, the TV lost both its picture and sound. A local TV repair shop said the "motherboard" was shot and it would be approx. $450-$500 to repair. Could this be a case of planned obsolescence, or a way of encouraging the sale of extended warranties? After numerous phone calls, e-mails, faxes, and letter writing, the LG Corporation failed to reply.
Reviewed July 2, 2013
This is a hotel and we have over 112 LG TVs that have had to go back to repair even through LG is having them repaired. That is not the point. We now have the ones that have been repaired going bad and sending them back for repair. I think LG is only waiting for the warranty to go out; then they won't have to worry about fixing them. I think they should be forced to replace them.
Reviewed June 23, 2013
2 out of 2 LG TVs went bad. One within a few months of purchase, and another one, a 42" went bad after 15 months. Never again will I ever purchase an LG product. Are these made in South Korea or North Korea?
Reviewed June 19, 2013
Since purchasing an LG 50” TV from HHGregg, I've had the circuit board replaced and the TV is not even 3 years old. Now since having the circuit board replaced a few months ago, it’s out again. I called LG and they all but said it was my problem to fix and there were no recalls on my TV. However, I do see there is a class action lawsuit in Nevada but think the lawsuit would be open for all since the problem is so widespread.
Reviewed June 18, 2013
I purchased the LG PLASMA TV 50PA5500 from Kmart.com to be picked up at Flint, MI store. It was transported by enclosed truck to cabin in St. Helen, MI and left in the box because of cold temps in northern MI. In May, I opened the sealed box and proceeded to assemble for use. When I pulled the protective cover off, I noticed cracks over the entire screen with glass pushed outward at the bottom. I never plugged in the TV. I contacted LG Customer Service and explained the problem. They sent out a tech to take pictures and ended up using mine because his camera sucked.
Two weeks later, the tech called and asked for more pictures of the entire TV even though all pictures sent covered the entire TV, went by up north to the cabin and took more pictures he sent in. Two weeks later, he called and told me I needed to call customer service. The tech service at LG determined that damage was caused by shipping even though I showed them TV had no exterior damage and box had no exterior damage and service tech verified all of this himself. When I asked to escalate the problem up to the supervisor of customer relations, they connected me with a person named Tish who said they do not cover cracked screens.
When I asked why they sent a rep out to look at the TV then, she didn't know why. When I asked how she knew it wasn't damaged at the company before packaging, she said she didn't. When I asked to talk to the tech who made a decision on how it was damaged to find out how he/she came to that conclusion, she told me that was not allowed. So bottom line is I purchased their product, transported it home according to their recommendations upright in my truck transported over highway with blankets for cushioning on sides. I explained to them that I left it in box until spring time when temperature warmed up to keep it protected until I was ready to use.
This is not my first flat screen. I have purchased 2 others, one 50" and one 65" and had no problem shipping, carrying or setting up during the same month of December. The only difference is this one is from LG; the other 2 are in my regular home and still working fine to this day. I was not offered or knew it should be inspected at the store before taking home or I would have to verify it was unbroken at that point. I have been a longtime customer at Sears/ Kmart better than 30 years now but will not make another purchase from them again since they won't back up their customer even though on the first page of their receipt from Kmart.com, it says and I quote, "If at ANY time you are not satisfied or need additional assistance, please contact 1-800-689-4461," which I did and they told me there was nothing they could do for me. I guess it's easier to say than it is to practice.
Reviewed June 18, 2013
I have been contacting LG r/t my TV shutting off for 4 months. Two times, a TV tech has looked at the TV and stated no problem was found... It took them 2 weeks last time to to even contact a tech. They FORGOT me. The TV may stay working correctly for weeks at a time & then started again... in the last 24 hours. It has NOT been on longer than 10 minutes at a time & shuts off. I contacted LG again today. Another tech is to be called. I spoke to a supervisor today. I told her that this was unacceptable AGAIN. She asked if I was refusing the service call. My answer was, "NO, I want the service tech." For 4 months, I have erratic TV, or no TV. I will await the TECH AGAIN!
Reviewed June 10, 2013
Well I also purchased a 47LX6500 smart TV and have had problems with my cable DVR box ever since. I have Comcast and they continue to replace the box, but keep having problems. There have been a variety of the TV not recording, picture having tile like appearance when no bad weather in the area, and now their remote locks up and you can only adjust the volume, but not anything else on the remote will work. Comcast told me after 4 service calls (two off the record by the repairman himself) that I should send the TV back because they have had other problems with their TVs. LG says it is their problem, not the TV, and no recalls on the TV.
I am so sorry that I paid all this money for a TV that now does not work. It is our main TV, so what am I going to do? They will not come back out unless I keep paying service calls. I called Comcast today and their Asian girl said not their problem. She was not very helpful or concerned about my problem, only kept reminding me it is no longer in warranty (purchased February 2012) from QVC. Too bad because we are getting ready to redo our kitchen and was told LG appliances are the best buy because LG makes their own electronics, so their things are the best and least repairs. NOT SO. $1,600 wasted! Get me into a class action suit.
Reviewed June 5, 2013
TV is only nine months old, and the picture on the LG Smart TV went very dark in the top left-hand corner. Called customer service center and went through several picture tests with the tech on the phone, none of which solved or diagnosed the problem. We were referred to a third-party repair company of which we requested not to be, as we wanted direct service from the company. Was told this was not possible, but to call back in a few days. I explained this is very frustrating as this initial call was over 40 minutes long and wanted to easily set-up a service call. Was told this was not possible; therefore, we are still waiting to have a service call appointment set up.
Reviewed June 3, 2013
LG make TV model 42LW5700. Wrt the above, a month ago I have found that there is no Video display, no Signal and no Image in my TV. Subsequently, your Service Engineer attended to the complaint and said that the total panel has to be replaced which costs Rs.30,000. This is an absolute shock to me as the panel cost is almost equal to our buying cost of the TV. I have purchased the referred TV in AUSTRALIA on 21-01-2012, and brought to India on 29-01-2012 after paying Customs duty. Relevant invoice and customs duty receipt are enclosed here with and the TV has hardly worked for a year.
If these panels fail within one year and are to be replaced for any problem and the replacement cost is as high as Rs.30,000 means I get a strong feeling that these TVs are not reliable and servicing costs are exorbitantly high and literally unbearable. This will definitely reduce the brand image of LG overall to me as well in my circle probably to anybody. I have been also using LG make refrigerator, which has been purchased in India. As a last resort, I request you to consider a special price for me and make my TV operational at the earliest to revive my faith in your Products and Service.
Reviewed May 20, 2013
My father bought a 3D TV 42LM7610 from Abu Dhabi and brought it to India. After a month's performance, the display had some problems. It showed the LG logo but no visual after that, only the sound. So as the warranty card mentioned warranty in India, I just gave the thing to the service center and after two months, they gave the product back with a new display as they say. They didn't know how to resolve the problem. They changed each and everything in the TV and lastly, they changed the panel and found out that the panel was wrong.
So I went and tested it. It was okay so I told them to pack it. I went out to sign the papers for the warranty claim. So after that, I took the TV and came home. When I opened and turned it on, it had a crack inside the panel. The panel inside was having some play and when I touched the left end of the panel, the right end was coming up. The service persons said that I broke the item but the item was carefully picked up by me, so there is no chance. How did that happen? They say that there is no claim for the device. Is there a chance that the panel being not in position, it would break inside? Please, please help me.
Reviewed April 2, 2013
We bought a small LG (akb73655848) yesterday for our bedroom. Last night, when we went to bed, we tried out our new LG TV and it worked great. I set the sleep time for 120 minutes and fell asleep. This morning, I woke up, the TV was off (so sleep timer worked, yay!) and the red standby light was on. I tried to turn the TV on and nothing. I replaced remote batteries, unplugged the TV, tried using TV button and remote ... Nothing. I've now read countless bad reviews on LG TVs and many are of this same problem. I'm returning this POS today. Thankfully, ours did it so quickly so we can take it back. It's craptastic.
Reviewed April 1, 2013
I bought an LG Smart TV 3 months ago. On the box is written in large letters, "Smart TV: Easiest access to unlimited content." That same phrase is found 255,000 times on Google and is prominent on LG's website and advertising. When I attempted to access the web, the TV would not play legal content provided by Amazon, ABC, NBC, PBS, and others. When I called LG Customer Support, they advised me that those sites use Adobe Flash Player and an updated version will be sent to my TV in March (3 months later). After the update was installed, I had the same problem and LG has offered no solution. By waiting for the update, I now have a TV that the dealer will not take back, since it is now 3 months old. I want LG to refund my purchase.
Reviewed March 25, 2013
This morning, we were having our coffee at 11:40 a.m. and turned on the television. It was on for about 5 minutes when we heard a loud pop and it shut off. We checked the breakers (it was the only thing on the breaker but you know when you hear a pop, it usually is always the breaker so ...). We then unplugged the cords leading to the television, plugged it back in after a while and tried turning it on again with the remote and there was nothing. Then we tried turning it on manually without the remote and nothing.
We went on line and found your site as well as countless other sites where people have complained about the problem with the LG televisions along with horror stories about getting help from LG. When we bought this, it was in a holiday sale for $597 at Fry's in Houston, Texas. The Television has not had more than 500 hours of use. It has been on our wall now in Las Vegas for approximately 2 months. We bought the TV in 2009 or 2010 and, of course, my husband's troubleshooting indicates it is the main board as we've tried everything else.
There should be a lawsuit against LG demanding a recall of its clearly defective units and, we will not be buying any other LG products unless they handle the situation satisfactorily. Consumers should not be ripped off this way. We shouldn't have to spend money on TVs and then bet (by buying insurance i.e., extended warranties) that the things aren't going to work. This is completely outrageous.
Reviewed March 14, 2013
I bought a 50" TV and the TV stand snapped in half. They will not cover it as the warranty is 2 months past the year mark and because they cannot determine what caused the stand to break. They will only send out a tech if I pay for it and as they said, they will not cover it anyway. I have spoken to several executive supervisors to which they are all the same.
Reviewed Feb. 15, 2013
The left half of the screen is black after a few months. No help is forthcoming.
Reviewed Jan. 12, 2013
What a joke LG is. I received a brand new, sealed 47" LED LG TV for Christmas 2012. Today is January 11, 2013. I've contacted LG numerous times over this issue, sent them pictures, and they "finally" sent a tech out yesterday. The tech was here for 15 seconds. Once he saw the issue, he immediately said they wouldn't cover it and if he replaced the board, he'd get in trouble because of it. I showed him numerous examples, and his mind was made up almost immediately, so I escorted him out. After a dozen emails back and forth, pictures with rules next to this black spot (in the middle of the TV) and there is still no love from LG.
This company's a joke and I would steer very clear of them. I've got 3 other flat screens, even a Pioneer Elite that's over 11 years old now without an issue! I also have a 58" Samsung plasma that was actually almost 2 years out of warranty and I had an issue with it; Samsung replaced the entire unit within a week with very little argument from me. I was accused of enlarging images emailed to LG, also accused of showing the tech something "recorded" to show the black spot, when in reality, all I did was rewind live TV because the image on the picture at the time was something with a night scene.
These people are a joke and if you buy an LG after reading everything I've said, or the hundreds of others on this page, you deserve all the BS you're most likely going to go through, days, weeks, months later and are very foolish... LG also makes numerous other brands, so be careful with your next expensive purchase! Good luck!
Reviewed Dec. 29, 2012
My husband and I purchased the LG 32" LED flat screen at Best Buy online just over a year ago as it was our Christmas present to each other. On December 27, 2012, it would not go on. So looking closely at it, I found the screen was cracked all the way up. We have no children or dogs that could have moved it slightly, but it’s hard to believe that would cause the screen to crack. I picked up a Toshiba at hhgregg yesterday but will never buy an LG product again. I also bought an LG room air conditioner last summer and it is not as good as the one it replaced.
Reviewed Dec. 18, 2012
We bought a new LCD LG model 55LM6200 a month ago, and it broke in a week! The television couldn't start up. It's just very disappointing. We bought it in Best Denki in Grand City Mall in Surabaya, Indonesia. We asked for an exchange for the TV but there is no stock in the store. We must wait until the end of the year to get the replacement. We're very disappointed in this.
Reviewed Dec. 14, 2012
I purchased two (2) LG 26" LCD TVs back in 2008. I spent over $1,000 for them. One, I purchased for a family member and it failed (blacking out) after two years. I gave mine to her and now it failed. I wrote letters to the USA Corporate Headquarters and their reply was basically sorry, it's out of warranty. I bought the TV's based on what I thought was good quality and service, and now find it was without doubt the worst electronics purchase I ever made. Both TVs don't work - $1,000 down the drain. Now that I know it's a more widespread problem that LG is certainly aware of, I plan on getting compensation. I'm very much a big business supporter, but LG is clearly not a consumer-friendly company and crossed the line. I will join any class action and pursue even further until I'm compensated.
Reviewed Dec. 8, 2012
We paid top dollar for what we thought was a top-of-the-line TV. The television came with a 12-month warranty. What a joke! After 14 months, it stopped working. It will not turn on. I called LG and received no help. Save your money and buy a cheap TV. At least that way, if it breaks, you can get a couple of them for the price of one LG. It's a horrible product!
Reviewed Nov. 29, 2012
We had a power outage and when the power came back on, my TV didn't. I had called LG and they gave me a number to a repairman to fix my TV. I only had my TV for almost three years. I paid all that money for this TV and LG couldn't have someone come look at my TV without me paying them money. This company needs to go out of business. They are not treating their customers right.
Reviewed Nov. 22, 2012
I purchased an LG LCD/LED flat-screen television in January 2012. In late June or early July, the television stopped turning on. I contacted LG and a service contractor was dispatched to repair the television. It was approximately a week between when the television broke and I contacted LG and when it was repaired. During the week of October 1st through October 5th, the television broke again (the brightness level began flickering and an intermittent blue bar, approximately 1/5th the width of the screen, appeared vertically down the side of the screen and I do not recall exactly which day the problem started). I again contacted LG and again a service contractor was dispatched to repair the television. The service technicians arrived on October 10th, at approximately 1pm, and again repaired the television.
Shortly after they left, I found that the television would go blank after it had been on for a while. The length for which the picture would remain on varied, but it seemed to last longer if the television had been turned off for a while. The blue light in the lower right hand corner remained on (it didn't turn to red) so the television was on, but there was no picture or sound. I called the service contractor who stated they would need to order a part (the contractor returned and tried to fix it with what they have but the problem remained). I then contacted LG to report the problem in order to make sure it was documented and to find out exactly how many times I would have to go through this before LG would admit they sold me a defective television and send me a new one.
I found my experience dealing with LG's customer service to be extremely frustrating. The representative Mary, who I initially spoke with, was unable to assist me so I asked to speak with a supervisor. The supervisor I spoke with, whose name I cannot recall, seemed to be determined to do anything except assist me. I asked her how long this was going to go on, how many times I was going to have to go through the aggravation and inconvenience of having my television broken before LG would take responsibility for the lemon it sold me. The supervisor seemed determined to place the blame on anyone except LG (me, the service contractor, the retailer, Amazon), anyone except the company who actually manufactured the defective product. She kept insisting (in a deliberately obtuse manner) that she "cannot predict the future." I wasn't asking her to predict the future; I was asking her how much aggravation and inconvenience I would have to go through before LG would provide me with the product I paid for: a functioning television.
Since the first supervisor seemed to be deliberately refusing to assist me, I hung up and waited a couple of hours so that I would not be furious when I tried again. Once I had calmed down, I called back to LG's customer service phone number and asked to speak with a supervisor. I spoke with Candace who was just as unhelpful as the first supervisor I spoke with. I asked Candace to have the part that the service contractor needed shipped overnight, so that they would be able to return and fix my television the next day, October 11th.
Candace refused and again attempted to shift responsibility for rectifying this problem to anyone other than her. She stated that shipping was between the service contractor and the parts department and when I asked her to contact either or both to ensure that the part would be here the next day - she refused. I asked her to connect me with the parts department, so that I could speak with them about having the part shipped overnight, and again she refused. She informed me that the parts department does not converse with anyone as unimportant as the consumer.
I then wrote a letter to LG explaining the situation and how upset and frustrated I am by it. In response, they sent me several "canned," form-letter type responses that did not help in any way in resolving the problem. I called the service contractor on the Monday following the most recent breakdown, October 15th, to see if they had even received the part and they had not. They contacted LG's parts department and were informed that the part had been shipped "recently" and did not have a tracking number. Since they ordered the part on the previous Wednesday, I do not know why it would only have been shipped "recently" on Monday, six days later.
I continued to write to LG, requesting that my letter be forwarded to someone in a position of authority, and was continually assured by the customer service team that no one in authority is interested in resolving this problem, so they would not bother them with my letter. I was, after a week of back and forth correspondence, eventually offered a 3 month extension of my warranty. When I responded that, at the very least, considering all of the time I have spent and inconvenience I have been put to as the result of their having sold a defective product (and the fact that I no longer have any faith whatsoever that this lemon will continue working for more than a few months at a time), I would like them to extend my warranty for a full year. I was told that they couldn't possibly extend my warranty by a year because they don't offer extended warranties. So they can extend the warranty by three months, even though they don't offer extended warranties, but not by a year, interesting.
A couple of days after receiving the offer of a three month extended warranty, and the assurance that Amber was the absolute highest authority I would be allowed to speak with, I received an email from Stacey **, Manager/Executive Services/CAG, who offered me a six month extension on my warranty. I wrote back to her explaining in detail why this is not acceptable. I no longer have any faith in LG's product whatsoever, and I have put hours and hours into dealing with a television which seems to refuse to function for more than a few months at a time. Every time it breaks, I have to take the time to call LG customer service and report the issue, wait for them to contact the service contractor who I then exchange several phone calls with, and then take time to be in my home when the service contractor comes to fix the television and wait for them to finish before I leave.
Frankly, it's all a massive inconvenience and it's only been kept from being more of one because I work a non-standard schedule. If I worked a normal 8am-5pm schedule, I would have had to take time off from work every time the service contractor came to fix my television. As it is, I work a graveyard schedule so I am not working; I am sleeping when they call and when they are available to come fix my television, which means that my sleep schedule is interrupted, and anyone who has ever worked a graveyard schedule knows how difficult it is to get enough sleep under the best of circumstances.
As far as I am concerned, the television should have been written off as a lemon after the third malfunction and replaced. As I stated before, I no longer have any faith in this product and I anticipate having to replace it not long after the warranty expires. I do not believe it is unreasonable to expect that a new television last, at the minimum, two years so I do not believe my request for a full year extension of my warranty is unreasonable, especially since as far as I am concerned, it should have already been replaced as defective. After writing the above response to Ms. **, she ignored the issue for a little over a week and then wrote back to me, in a rather dismissive manner, stating that she was sorry I am not satisfied and hopes that I will reconsider. This is not acceptable so I filed a complaint with the BBB.
After delaying for over a week, LG responded to my complaint stating that all electronics "require service" and are subject to "occasional failure." I responded by pointing out that three malfunctions in as many months for a television that is not even a year old is far beyond an "occasional failure," that it is in fact a lemon. LG responded to that by claiming that my television has not failed three times. They claim it has only failed twice (as though that would be acceptable for a television that is less than a year old), which is apparently their way of avoiding having to take any responsibility for their defective product. Apparently to LG, two malfunctions that happen one right after the other are only one malfunction, even though they were two separate problems requiring two separate parts to be replaced, and they expect me to accept that three now equals two.
Uh, no. In the normal world, three does not equal two and up is not down. My television broke three times. I should know since I had to deal with the hassle, and has had to be repaired three times. LG's creative math does not change the fact that this television is a lemon and should have been replaced and it does not make their actions any more acceptable. I am now stuck with a lemon of a television that I expect to start throwing sparks or performing some other interesting trick at any time, and which LG refuses to replace. All in all, LG's response to this matter has been terrible. I strongly urge anyone planning on purchasing any electronics in the near future to avoid LG products at all costs. The frustration you will experience and the time you will spend trying to get your product to work will not be worth it in the long run. I can tell you this from personal experience. LG's complete and total refusal to accept responsibility for their products is maddening.
Reviewed Nov. 13, 2012
Don't buy LG TV. I've had a terrible experience with mine. I bought it at Sears in July and after 2 months of use, it shut off by itself. I reported to LG customer service. They sent a repairman after a month and they replaced the power supply board, but that was not the problem. They said they have to come again to put another board. I am still with this broken TV for almost two months. If you read this review, it is better to buy another brand.
Reviewed Oct. 22, 2012
I purchased an LG LCD/LED flat-screen television in January 2012. In late June or early July, the television stopped turning on. I contacted LG and a service contractor was dispatched to repair the television. It was approximately a week between the time the television broke and me contacting LG, when it was repaired.
During the week of October 1st through October 5th, the television broke again (the brightness level began flickering and an intermittent blue bar, approximately 1/5th the width of the screen, appeared vertically down the side of the screen and I do not recall exactly which day the problem started). I again contacted LG and again a service contractor was dispatched to repair the television. The service technicians arrived on October 10th, at approximately 1pm, and again repaired the television.
Shortly after they left I found that the television would go blank after it had been on for a while. The length for which the picture would remain on varied, but it seemed to last longer if the television had been turned off for a while. The blue light in the lower right-hand corner remained on (it didn't turn to red) so the television was on, but there was no picture or sound. I called the service contractor who stated they would need to order a part (the contractor returned and tried to fix it with what they have but the problem remained). I then contacted LG to report the problem in order to make sure it was documented and to find out exactly how many times I would have to go through this before LG would admit they sold me a defective television and send me a new one.
I found my experience dealing with LG's customer service to be extremely frustrating. The representative who I initially spoke with, Mary, was unable to assist me so I asked to speak with a supervisor. The supervisor I spoke with, whose name I cannot recall, seemed to be determined to do anything except assist me. I asked her how long this was going to go on, how many times I was going to have to go through the aggravation and inconvenience of having my television broken before LG would take responsibility for the lemon it sold me. The supervisor seemed determined to place the blame on anyone except LG (me, the service contractor, the retailer, Amazon), anyone except the company who actually manufactured the defective product. She kept insisting (in a deliberately obtuse manner) that she "cannot predict the future”. I wasn't asking her to predict the future; I was asking her how much aggravation and inconvenience I would have to go through before LG would provide me with the product I paid for: a functioning television.
Since the first supervisor seemed to be deliberately refusing to assist me, I hung up and waited a couple of hours so that I would not be furious when I tried again. Once I had calmed down, I called back LG's customer service phone number and asked to speak with a supervisor. I spoke with Candace who was just as unhelpful as the first supervisor I spoke with. I asked Candace to have the part that the service contractor needed shipped overnight, so that they would be able to return and fix my television the next day, October 11th. Candace refused and again attempted to shift responsibility for rectifying this problem to anyone other than her. She stated that shipping was between the service contractor and the parts department. And when I asked her to contact either or both to ensure that the part would be here the next day, she refused. I asked her to connect me with the parts department, so that I could speak with them about having the part shipped overnight, and again she refused. She informed me that the parts department does not converse with anyone as unimportant as the consumer.
I then wrote a letter to LG explaining the situation and how upset and frustrated I was by it. In response, they sent me several "canned," form-letter type responses that did not help, in any way, in resolving the problem. I called the service contractor on the Monday following the most recent breakdown, October 15th, to see if they had even received the part and they had not. They contacted LG's parts department and were informed that the part had been shipped "recently" and did not have a tracking number. Since they ordered the part on the previous Wednesday, I do not know why it would only have been shipped "recently" on Monday, six days later.
I continued to write to LG, requesting that my letter be forwarded to someone in a position of authority, and was continually assured by the customer service team that no one in authority is interested in resolving this problem, so they would not bother them with my letter. I was, after a week of back and forth correspondence, eventually offered a 3-month extension of my warranty. When I responded that, at the very least, considering all of the time I have spent and the inconvenience I have been put to as the result of their having sold a defective product (and the fact that I no longer have any faith, what-so-ever, that this lemon will continue working for more than a few months at a time), I would like them to extend my warranty for a full year I was told that they couldn't possibly extend my warranty by a year because they don't offer extended warranties. So, they can extend the warranty by three months, even though they don't offer extended warranties, but not by a year. Interesting.
I am now stuck with a lemon of a television that I expect to start throwing sparks or performing some other interesting trick at any time, and which LG refuses to replace. All-in-all, LG's response to this matter has been terrible. If you are planning on purchasing any electronics in the near future, I would strongly advise you to avoid LG products at all costs. The frustration you will experience and the time you will spend trying to get your product to work will not be worth it in the long run. I can tell you this from personal experience. LG's complete and total refusal to accept responsibility for their products is maddening.
Reviewed Sept. 20, 2012
I moved the TV and the screen cracked. I assume that it was the LED under the outside cover. It's a smart TV 55" 3d. The initial response is that it is physical damage and not covered. It's sad that it cannot be moved without breaking and that LG is not standing by its production. If a class action is being filed, contact me.
Reviewed Sept. 18, 2012
2012 Class action lawsuit being filed - If you have had any issues with an LG TV and it was under warranty, please contact me at **. I purchased a brand new LG TV and in 11 months, it caught on fire. Three months of trying to get LG to call me back, replace the item and I am done dealing with LG. Please only reply if you bought a new LG TV that was under warranty when you had an issue. Receipt, proof of purchase, and any other documents you have will be helpful. However, do not email them to me. An attorney will contact you for the documentation, thanks.
Reviewed Sept. 9, 2012
I have bought this TV about two months ago. Then a month after I have found out that the TV is not working anymore, I talked to the LG maintenance services in Cairo. Their phone number is 19960 and every time, I was talking to them for almost 15 days in a row but nobody was able to help me. Then, I took the TV to them and discovered that the maintenance center is not qualified to help customers at all. They told me after checking my TV that there is a part missing and it's going to take us about two months to get it fixed. I was shocked when I heard that especially from a big company like LG. It has its reputation in the world and I always suggest your company's products to my friends. But I am so disappointed and I hope you guys solve my problem - to have a good quality TV as I had expected from your company. Thank you.
Reviewed Aug. 23, 2012
I bought an LG TV 37". Though the picture quality is good, the sound quality is horrible. I would not recommend an LG product to anyone and would not purchase another product with their name.
Reviewed Aug. 21, 2012
I parched a 50-inch plasma TV on July 4th, 2010. In June of 2012 a thin line was noted on the right side of the screen. I contacted LG and the TV was picked up on June 28th, 2012. It was returned on July 14, 2012 - wrong TV. Yes, I am very disappointed that as of today I am stuck with same. Help.
Reviewed Aug. 3, 2012
I purchased an LG LED television set from Sam's Club in February 2012 and about 6 months later, it has stopped working. I contacted the store, they were unable to do anything because it has been more than 90 days. I called LG and they will be sending a repair service on Monday. I hope they will be able to solve the issue. Yet, I have read many reviews and it seems my television set has come up with what is now being called the "Black Screen illness," apparently something very common among LG sets. I purchased from LG because all my family loved the sets and have more than 2 years with them. I am writing this review in hopes that something will be done to the company regarding this issue because it is not only a few sets. It seems like it might be hundreds if not thousands. Therefore as of now I will say that this is the last product I will buy from LG and instead will buy from Samsung or Toshiba because at least my Toshiba LCD has lasted more than 5 years without a problem.
Reviewed July 29, 2012
I purchased a 42" LCD TV in 2008, from the Home Shopping Network. I thought it was a good deal because it was on Easy-Pay. I told my cousin about it and she purchased one a month later. I complained last year that we were having problems with the set to HSN. First, there is a smear on the screen, now it turns off by itself. We paid $1,400.00 for this set with the Protective Plus from HSN. I can purchase this same set for $400.00 now. I read from different blogs that there was a defect in the board when it over heated.
This was my first flat screen, and it got very hot, which I did not know at the time, should not happen. From my research, I found out that LG TVs were supposed to be good and last for years. I did not think it was only three years. I would advise anyone not to purchase LG TVs. If there was a problem, then they should honor what they preach. You asked if I am angry, yes, I am very angry. I am out of work, can't find work, and cannot afford to purchase another TV.
Reviewed July 24, 2012
I ordered an LG TV from Dell on June 9, 2012. I received it on June 19, 2012. Then yesterday, the TV would not stay on. So I called Dell, and they told me to call LG. So I did, and they told me they would send someone out. Well, the service department said they had to order a part. I told them I only had the TV for 5 weeks and I didn't want them to repair it. I called Dell back and told them I wanted to return the TV. They told me it was past 21 days and that I couldn't. I had to deal with LG. So I called LG, and they said I couldn't return it because it was under warranty.
Reviewed July 17, 2012
I bought the 42" Plasma 3-d LG TV on April 15, 2010. One year and six weeks later, the TV went to a gray screen that said power only. I complained to LG and they sent out a tech to fix it under a warranty extension. He replaced almost everything in the TV. It worked for a few more weeks. The same problem occurred. I now understand LG stands for Lousy Guarantee.
Reviewed July 17, 2012
Don't buy LG products. Read my story! My LG HDTV started having problems. It seems that the problem is common to LG. The TV constantly reboots. So LG authorized the repair under warranty. Weeks went by, then they dispatched a service person who looked at it (did nothing) and confirmed that this is a common problem and will have to order a video board. Like most people, I would expect that knowing the problem, they would have ordered the board when the call came in the first time. Nope. Weeks went by, still no fix. My wife took the call from the LG authorized service center that the technicians will be there on Friday. Also, that we must take down the TV because the technicians will not lift them. So we had the TV down and placed on the floor for them.
It has been two months since the problem started and I am getting a little mad about the whole thing! So the techs showed up last Friday to replace the board. They (took two grown men to replace a ten ounce board) replaced the board. In the process, they fractured the LCD screen, totally destroying the TV. Now I have a bigger problem than before. I am not a happy LG consumer products customer. I bought a lot of LG equipment. I won't buy another LG product.
Reviewed July 2, 2012
I have contacted the LG company about our 42" LCD TV, in which the picture is going out after just eight months. I have received no help in this problem whatsoever. The TV is still under warranty and the picture has been progressively fading for a month. LG will not replace my TV, saying they will only do a service on it. I also bought the extended warranty on this product, which is for an additional 2 years. I have been on the phone for over 4 hours trying to get a solution to this problem and LG and I quote said, "Your solution to this problem is to just not buy LG products." Do not worry LG, I will never buy any of your poor quality products again.
Reviewed June 14, 2012
I purchased a 60PZ550 plasma TV on October 19th, 2011 and it worked fine until Sunday, June 13, 2012. We could not get any picture or sound. We called LG and they gave us a Tuesday afternoon appointment with an authorized repairman and asked us to call and verify the appointment. After several calls and two messages over 4 days, no return calls.
I then called LG and asked them to look into the service center and find out what happened. They then called back and told me that was the only authorized repair facility in Washington state and that someone would be contacting me in 3 to 5 business days after they negotiate with a new service center. Hopefully someone gets back to me in a reasonable time. I thought this was a little ridiculous out of a company of their size!
Reviewed June 12, 2012
I bought the LG 47 4400 LED TV on November 26, 2012. Manufactured date on TV is September 2011. It has not been a year since it left factory. Power light is on, but it will not turn on. Even though it's under a 12-month warranty, I cannot find the receipt from Best Buy, so LG will not fix the TV. The LG customer service person knew the problem and was before we finished the questions. Why do they put a manufactured date on the system?
Reviewed May 24, 2012
From day one, I was disappointed with this TV. I would have returned it but my husband had already burned the box (it was a Christmas gift) and had thrown away the receipt (and I hate having to take something back with a receipt and at least the packaging). The picture on the TV is horrible. We have tried to adjust it but no luck. Every object on the TV screen has like a couple of lines around it and it's somewhat blurry. At first, I thought it was just my eyes but the closer you get to the TV, you can really tell the poor quality. Now I'm stuck with it but will never make the mistake again of buying an LG TV.
Reviewed May 7, 2012
I replaced a y-drive board on our LG 42PC1DA TV, 4 years almost to the date after purchase. Fourteen months later, the same part went bad. It pop, sparks and has no picture and half of our screen was cracked with a dozen or more small cracks. LG refuses to stand behind their product and help us eat some of the cost of repair. On average, our TV cost us roughly $400 a year to run in purchase and initial repair cost. We went from having a top of the line quality TV to a $2,500 piece of junk. LG, shame on you.
Reviewed April 24, 2012
I can't believe I bought a top of the line LG 3D LCD TV and it cannot handle a wireless keyboard and that it requires wired internet access and cannot handle hi-speed wireless internet.
Reviewed April 17, 2012
LG 50" Plasma HDTV only lasted five years! The TV was on, changed the channel and there was no picture, only flashing and sounds. I took it for repair, and they told me there are 10 capacitors out, power board is out and so is the mother board. This TV was bought for $2,800.00 and would have expected it to last more than five years! As the repairs will be costly without guarantee, I will be buying a new TV and you can be sure it won't be an LG! They are obviously overrated, and will never recommend it to anyone and will discourage anyone else from buying one.
Reviewed April 16, 2012
I need to tell people to think twice before purchasing an LG product, because the service afterwards and the follow up on your problem can be very bad! That's speaking from personal experience. I paid a nice amount of R24,000.00, only to be told after 5 years that they can't fix your TV and it's discontinued! And how will LG be there for the customer? They will give me a whole R2000 off on a R5000 brand-new TV, which is not even half of what I had. It seems that as long as it is the customer who is losing. I have no more faith on their words. You said you have a good quality product. I am a very unhappy South African customer.
Reviewed April 15, 2012
I purchased an LG 47LM6700 in March. 4 days later, LG started offering a free sound bar (because this TV really needs one) with the set. I contacted LG and told them about my purchase and that I had the dated receipt. LG’s response was that there was nothing that LG could do!
Reviewed March 27, 2012
I purchased a LG LHB 975 Home Theater System approximately 1.5 years ago. I sent it in 2 times under warranty, because the wireless receiver in the sub-woofer wasn't working. It cost $69 for service each time.
It broke a third time. This time, they won't fix it. It's supposed to have a 1 year parts warranty. However, LG is saying the 1 yr parts warranty is based off the date of purchase, not the date they last replaced the exact same part! The sad part is the customer service guys are actually sympathetic, but they are just an intermediary between the customer and somebody that made the decision about whether I ever buy another LG product very easy - I won't.
Reviewed March 18, 2012
I bought my LG Television last October 2011 but unfortunately last Friday March 9, 2012, the On / Off mode of the Television was not working. I was really disappointed with LG.
Reviewed March 12, 2012
I recently have been having issues with my LG TVs (LG42LC7D, LG32LC7D). My TVs are only 4 years old (both purchased at the same time). Within a month of each other, they have both went out. The 42 inch started right before Christmas of 2011 and the 32 inch just started going a couple weeks ago. I turn then on and they blink green about 14-17 times. The light stayed green but no picture or sound.
I started researching them on the Internet and found this is a common problem. I emailed consumer service and got nowhere. These TVs cost me over $4,500.00 when I bought them and now I have nothing. I have no extra cash to fix them or replace them and no TV's to watch. My advice to anyone looking for a new TV is don't buy one of these models.
Reviewed Feb. 28, 2012
I purchased an LG 47LV4400 on November 21, 2011 through Amazon. It has stopped working as of February 27, 2012. I have a repair scheduled, but I do not want a repair. I feel LG should provide me with a brand new TV. Is it possible for me to get a new/upgraded model to replace the obviously defective I currently have?
Reviewed Feb. 15, 2012
Called LG about the problem and they put in a service request in my local city. The service company did not come fix the TV. They took it and said they would have to order parts. They said they had a lot of LGs that quit working. Now it has been 2 weeks and the service company said it was the main module and are waiting for it to come in. Evidently LG is back logged because of the poor quality of the main module and are on back order. What a rip off. That's my last LG and I will tell everyone I know and those that I don't know.
Reviewed Feb. 2, 2012
We purchased an LG 47LV 4400 - UA TV 12/14/2011, but it would not turn on 01/14/2012 with less than a month of usage. With a cost of over $900.00 and a five year warranty, we have nothing. It sits in a repair shop waiting for the main board to be shipped out to the TV repair guy. We live 220 miles from where we purchased the TV and 50 miles from the repair shop.
LG representatives will not give you a straight answer as to why they are now on a back order for any main boards and it looks like, maybe, they may have more in about 6 weeks. They will not give or use a refund for any reason. Why should we be waiting for weeks and weeks for a TV that may work and then again we might get another month of usage out of? We cannot return the TV to where we bought it as we do not have the box it came in with. We will never purchase any LG product again and we have informed all friends family and anyone else who will listen.
Reviewed Jan. 28, 2012
Less than one-month old LG 47lv4400 will not power on. Seems like a very common complaint. I have many LG products. Air conditioners, cell phone, etc. After dealing with LG customer service who did not seem to care about me being a loyal customer, I will never buy LG again. A waste of money. I suggest you avoid their products.
Reviewed Jan. 26, 2012
I received 55LV400 LED TV as a gift for Xmas. It worked up until the 16th of this month. Now it will not power on. I was told by the repair company that was assigned to me says that it is either the power supply or the mainboard and they will need to order parts (on the 17th). To make a long story about failures on the part of LG's support, I found out today (the 26th) almost 10 days later, that the parts will not be in for another 2 weeks. They are refusing to replace the unit. I spoke to an executive supervisor and she flat out did not care about the happiness of the customer. I will never buy an LG product again! I strongly recommend that you don't either.
Reviewed Jan. 20, 2012
I bought a 55" LCD TV two years ago from Fry's Electronics with regret after debating with my husband over a Samsung Plasma TV. I also bought warranty for 2 years expiring February 2012. Total cost came to $1634.00. Now I don't get any picture and sound from my TV and Fry’s won't fix it because they referred to it as a bent cable connector at the back may have had caused to break motherboard, which would be "physical damage" not covered in the warranty. A repair shop referred by Fry’s charges $75 just to evaluate the problem so I can imagine what would cost me to repair it. I am very dissatisfied with the LG product and it will be my last purchase of any item in this particular brand.
Reviewed Jan. 17, 2012
The TV had image burn from when I purchased it. It says Sony 3D TV right across the front, and it's an LG? I realized it after the 30 day return policy! So I can't take it back to Mr. TV Video. I only came across it by testing out the whitewash function. You can see it clearly when the screen is white. And LG won't talk to me or help! They even hung up on me. Their policy states they don't cover image burn, even if it's caused from the factory! I got **. Make sure you go with a more reputable company!
Reviewed Jan. 16, 2012
MY 47'' LED 4400 unit is not a month old and will not power on, only a red light. I need a refund or they need to change the TV.
Reviewed Jan. 12, 2012
We have a 52" LG TV and one morning my kids were watching the television when a very loud pop/bang happened. I was in another room and it sounded like someone threw a block at the wall. I went in the room to see what happened. The kids were sitting there staring at the TV in disbelief. The screen had gone almost digital looking and blank in spots. Then an electrical burning smell started coming out of the TV. I turned it off and unplugged it right away. I am so upset that this TV went out. This TV was nearly $2000 and it is now a big problem. I will never buy an LG TV again and will be sure to tell everyone I know not to buy one either!
Reviewed Jan. 6, 2012
I bought a 50" plasma TV for a lot of money and lasted exactly 2 years and 1 day, like if there was a clock in there "pop". Warranty was 2 years so they would not cover it, but agreed to pay for the parts. I paid for the labor. 3 years later, it "pops" a second time. What the **! I called the same repair guy and charged $500.00 for parts and labor. I bought another TV instead for $750.00, not a Zenith.
Reviewed Jan. 3, 2012
I bought a 55-inch LG LH 40 two years ago for $1500. I turned on the TV today and the picture is so bad you can barely make out anything. The color is horrible. After reading the reviews, we are just waiting for the loud pop. Do not buy LG.
Reviewed Dec. 29, 2011
My complaint is that I sent an email from December 13, 2011 and more emails to follow up with Mr. Hany ** to receive 5 LED TVs (26LV2510.AFU). Price for each 1795.00 LE from the LG price list. Until now there’s no update to receive it or change it. If this model is not available, then why did they send this model? Also, I need an official apology and moral to complete with LG.
Reviewed Nov. 3, 2011
My LG 32" LCD HDTV model #32LH20 costs $339 plus tax. It was bought 02/12/2010. It went totally blank on 11/3/2011. I was advised it might be the mother board? And after reading other customer issues, I will never buy another LG!
Reviewed Nov. 3, 2011
I purchased a 17-inch LCD monitor in 2007/11/24. Within 2 years, my LCD panel had black dot marks. First, only in one side. After few months, it spread in all area. Then somebody came and replaced the panel, it’s in warranty period.
Now, the same thing is happening. At least you should change that problem. Otherwise, customers will know. I have complained in LG customer care and they told me that the cost will be around $6000 for a new panel. Why you guys have not given new panel, it’s the same complaint. At least you should come and check, know and realize our complaint.
Reviewed Nov. 2, 2011
My LG television caught on fire. The television had a component inside that went up in flames and created a lot of smoke. The sound stopped working, but the picture is still good. I complained about it and they didn't seem too concerned about it. Because it was out of warranty, I would have to pay to have it repaired.
These LCD TVs don't last very long. I think going up in flames is kind of dangerous and the company should be concerned about their product if it poses a safety issue. I submitted a complaint to the New York state’s consumer affairs agency, but I really don't know how compromised that agency is. So I know if anything will come of it.
Reviewed Nov. 2, 2011
I bought an LG LCD TV (42LH50) from Best Buy in December 2009. The TV just died yesterday, not even two years old and, of course, beyond the 1-year warranty. The kids were watching TV and my wife said that there was a loud 'bang' and when she looked, the TV was blank, no sound and the power never came back on. The TV is dead and I have zero recourse with Best Buy or LG. Is it right to charge someone over $1,000 for a TV that lasts less than 2 years? This is not right LG and I will tell everyone I know to stay away from LG!
Reviewed Oct. 29, 2011
I bought an LG 50PJ350, 50 inches Plasma TV fifteen months ago. It's just developed a red streak right down the center of the screen. Of course, it's just out of warranty!
Reviewed Oct. 20, 2011
I purchased new LG 5500LE TV. It was five months old when it failed. LG tech diagnosed the main board over the phone. I referred to tech for parts to purchase. I call every five days (verifiable) to determine the status. The first call was August 31, 2011. It is now Oct. 20. I call every day. I get the complete runaround. I suspect there are no spare parts (supply disruption?). I offered to exchange the TV. And I will drive to any location to make the exchange. Every time I phone, a new rep says we must start a new ten day clock. It's a complete obfuscation intentionally on part of LG. I recommend anyone to find another brand if support is a concern.
Reviewed Oct. 20, 2011
I am writing to complain about a 42" DLP home TV (Model: RT_44SZ23R8 / Serial Number: 406KT00118) that I have purchased about eight years ago. Unfortunately, I have exchanged its visual lamp for three times now. But after two weeks, it still does not work. Meanwhile, the first renewal was just 18 months after its purchase. It seems that it is a problem of your goods that's why you better stop its production very soon. Keep in mind that maintaining it is really expensive. I am looking forward to hearing from you very soon.
Reviewed Oct. 7, 2011
I ordered an LG 42" smart TV with smart remote on September 22nd. On the 25th is when I started calling customer service because my delivery date kept changing. Then, I called on the 26th, 28th 29th, 30th, and Oct. 3rd, spending approximately 4-5 hours each day being transferred. And I was given a different story each time. Finally, my order came on the 4th after Dell had canceled it with the delivery service the week before. The TV did not come with smart remote. Dell said they don’t have one to send me. Then, they charged my debit card last week and a 2nd time this week. It caused my account to be negative 688 dollars.
My paycheck is direct deposited on Fridays. But I won't have any money because of these double charges, which left my checking account to negative 688 dollars. I have no money for gas to get to work next week, and no money to buy food for my kids, not a dime to my name. Dell said it would be approximately 30 business days before I receive my "refund". But it isn’t a refund because I never placed 2 orders for 2 TVs of the same kind. I only placed 1 order for 1 TV.
Reviewed Oct. 4, 2011
I purchased a 52" LG flat screen in Nov. 2009 for $2,200. Oct. 2010, the screen went black, with sound but no picture and red power flashing. I located an LG Executive Customer Service number. The representative was very helpful, nice and set up a "case number" immediately. The warranty is 6 months, so my warranty was expired. However, they graciously extended my warranty after my arguing with her that it was unacceptable if it wasn't covered. Three days later, LG called to inform me of a service center to call and go from there.
The service people came out 10 days later. After looking at it, they determined it needed to be taken to their shop to wait for the parts from LG. It was the motherboard that was bad. Five weeks later, my TV was returned. Working but dirty. Last week, Oct. 2011, same problem happened: Black screen, sound on and red power flashing. I can't, for the life of me, find that same LG number so I called the generic LG customer service. What a ** joke. Six days, still no information. They gave me a case number, but nothing else. They claimed that they were waiting on my original receipt, which was faxed to them 3 times, twice by my retailer.
After calling again today and being on hold for over 15 minutes, being told "out of warranty", they are useless. "Mario" informed me that I should purchase a new LG product and buy an extended warranty next time. I figured that the original cost of my TV investment would get me at least 5+ years of a good TV and not consistent problems. I had a local service center assess the TV and I was told it would probably be about $500+ to repair. Albeit, we are back to using a 22-year old 37" Toshiba box/console TV which still works! I will never ever buy another LG product. This is ridiculous!
Reviewed Sept. 25, 2011
Three years ago, I purchased an LG TV model # 47lc7df from Best Buy. Now, I am having problems turning it on. When you turn it on, the power light flashes on and off for about 10 minutes then finally it will stay on. Other times, it's already on but shows nothing on screen. LG will not fix the problem. So, I have to buy another TV and that shouldn't be the case after spending $1500.00 three years ago. I will never buy another LG TV and I will not recommend to everyone else to buy one either.
Reviewed Sept. 20, 2011
I have purchased a 32-inch LCD on 15th Aug. 2011 from Snehanjali retailer. The LCD, which I purchased, is a faulty unit so I lodged a complaint on 29th Aug. 2011. They sent a videocon engineer and again, I lodged a complaint on 2nd Sept. 2011. They sent an LG tech and he came late night to my residence at 9:00PM. He told me he will give part replacement in 3 days and there was no follow-up after that. Later, I got a call from LG and they told me that they will be giving a whole unit replacement. But after 15 days, they are still sending me the parts.
Reviewed Sept. 8, 2011
Our 4-year old LG flat screen TV failed. At first, there was sound but no picture on the screen. Then, the power has gone too. This cost a small fortune to fix. LG wasn't interested in assisting with repair costs.
Reviewed Sept. 7, 2011
On June 2010, I purchased a 47 inch LG LED LCD in New York.
I recently moved to Florida in July of this year and I also purchased the extended warranty from PC Richards at the time, but they kindly told me I am not covered. So I called LG because the TV was not performing its basic functions, such as powering on and off or adjusting the volume. They told me that I was not covered by their extended warranty because I purchased the stores extended warranty. That's what I really didn't get because I faxed them over my receipt and agreement that states I have to be within their servicing area, which I wasn't. They then came to what they thought was a good conclusion. They would pay for the labor but I have to pay for the parts. If I would have known, I would have not purchased a $1400 TV!
Reviewed Sept. 5, 2011
We bought an LG 42PC3D 42" Plasma TV at Best Buy on September 3, 2006.
Within a few months, there was a loud "pop" and no picture. We called Best Buy, a repairman was sent, and the TV was fixed.
On 9/2/11, the "pop" happened again. Same exact problem, only now we are not under warranty. Customer service says there is nothing they can do.
I searched online for a solution, only to find there are many other incidents with this exact same TV. I expect a $1,800 car to die in 5 years or less, but a $1,800 TV should last a bit longer. I just sold a B/W TV, that worked perfectly, which was 30 years old!
Reviewed Aug. 16, 2011
We purchased an LG Plasma TV, model # 42PC3D on Jan. 9, 2007 from our local Standard TV & Appliance store in Bend, OR. Local vendor experience was fine. However, the product (for which we did not buy extra warranty time) has been less than satisfactory.
After two years, the remote control would no longer work. I didn't want to spend money to repair it, so we lived with manual "turn on and off". However, last night, the screen went completely black. Audio is still present, but absolutely no picture!
After reading complaints on CNET, it appears that many other people are having the same problem with this particular model. The purchase price for LG 42PC3D was $1449 (we kept the receipt). For that amount of money, you'd think it would last more than four years.
We will not buy another LG product.
Reviewed Aug. 7, 2011
My kids purchased 26" LG TV for Christmas - two years ago. The TV turns on, the picture appears for about 3 seconds and then only the sound works - the picture goes away. Tried unplugginging for 24 hours - no change TV is dead.
After looking on internet, I see MANY people have the same problem. LG's customer service agreed to fix my TV for (Shipping both ways $100, LG testing $119 and parts and labor which amount to about $500). I have purchased a new TV and have lost the $750 that my kids paid for the LG TV.
Reviewed Aug. 5, 2011
I bought an LG 50PG60 TV in 2010. It’s a 50" TV with a bit of space on my front room wall.
I got home yesterday and was watching a program with the kids, and all of a sudden the screen just blacked out but there was still voice. I thought maybe the scart lead had removed out a bit so I pushed it back in. And, still under shock, nothing happened. I switched the TV off and on but still the same condition. I removed the socket from the wall and left the TV for a while then plugged it back in but same thing.
I went online to look for a solution then, to my greatest shock, I found out that LG had these defects. I called customer service and the lady at the other end said all engineers were busy so she took my details and said someone would call me back before 8:00 PM.
But did they call back? I called first thing the next morning. The dude at the other end said they do not have any record about my call. But anyway he came up with the same old warranty **. I told him the Sony TV in my bedroom was the one I had been using for 2 years before I bought the LG (little garbage) I do not have extended warranty on it, yet it’s still working as new. I asked him, “Are big brand name TV like LG meant to have you sell/use it by date of 1 and ½ years or what?” Boy...LG.
Please do stay away from them. I'll make sure they replace this big for nothing box on my wall here!
Reviewed Aug. 5, 2011
When my LG 32' flat screen tv is turned on the red and green light blink of and on for 20 times then it goes dormant. This happens for a hour before it will stay on and connect to the cable signal. It often popps before goes out but only does this when it is first turned on.
Reviewed July 27, 2011
I was watching my Zenith/LG plasma TV, which I purchased three years ago and it went out a loud popping noise and then the power light would blink about four times and nothing would happen, no sound or picture.
I purchased a warranty with Circuit City but it expired and I am out a TV, which I paid over 1500 dollars.
Reviewed July 18, 2011
I bought an LG Plasma 42, Model 42PC3DV, in March 2009 at Circuit City. I had the same problem as everyone else. The screen just goes black but the sound still works. I refuse to pay for the repairs on a $2000 TV that should still be working. LG should stand behind their products and come clean about this known problem. Of course, when you call customer service they give you the same answers, "It's out of warranty", "It's not a known problem", etc. **! How come when you research this problem online, it's a common complaint? I will never buy LG again! Life ** with LG. Count me in on any class action lawsuit!
Reviewed July 11, 2011
First, I would like to state that I have an LG Television that we are very pleased with. On April 24, 2010, we purchased an LG Air Conditioner Model LWHD1800R from Home Depot in Lake Jackson Texas.
We did not install it until April 2011 as our old unit was still working. The unit did not appear to be working properly as it cooled very well, however, the compressor went on and off every 30 seconds once it reaches its cool temperature of 78 degrees. It would stay off for approximately 30-120 seconds and then will be back on for approximately the same amount of time. I was concerned with the amount of energy that was being used.
We called for service and a man came out and checked it out, he was from A&E Factory Service and he said he was sent by LG. The man was very thorough, however, the problem was determined as not a problem. Well in April of 2010, with my old unit, my electric bill was $67.32 and in April of 2011 it jumped to $139.61, for May 2010 it was $78.71 and for May 2011 it came up to $150.85. Meanwhile the June 2010 bill was $104 and June 2011 it went up to $174.00. This month was the worst jump from $98.32 in July of 2010 to $261.43 this year. I am wondering if this is what you call energy efficient? Do we need to junk this unit with a 5 year warranty on it and get another brand or do you have a suggestion? At the rate it's going we can buy another unit and make up the cost in less than 6 months.
Needless to say we are very dissatisfied with this unit. We were looking forward to purchasing other LG appliances in the future but now we are quite unsure.
Thank you for your attention and any suggestions that you might be able to offer.
Reviewed April 23, 2011
I bought an LG (Model: M2762D-PM) monitor in January. A few days after I got it, I got a dead pixel. Two months later, I had a big white horizontal line. I got an RMA and I got a replacement pretty fast and shipping was paid by LG. The problem though is that I got a different model. I wasn't asked if this would be okay. It is comparable, but doesn't work with my Mac, because it doesn't have a DVI input. Macs are flaky with HDMI and it only has 2 HDMI and 1 VGA input.
My monitor is a distance from my computer, so a long VGA cable caused ghosting, it is inferior resulting in a worse picture. I ended up buying a long HDMI cable that gave me no signal, a long VGA cable that gave me ghosting and a DVI to HDMI adapter that gave me no signal. I also tried many software tweaks to no avail. I'm reluctant to return this monitor, because you no longer make the model I purchased and don't have a comparable model with DVI. So, I'm stuck with something that doesn't work. I want the monitor I bought!
Reviewed Dec. 21, 2010
I have a 50 inch lg model 50pg20. My TV just turned off and never turned back on. I bought this TV in Feb. of 2009 and it went out Dec. of 2010. This disgusts me. I will never buy LG again. these things are made to work just beyond warranty and that's it. This should be illegal.
Reviewed Dec. 14, 2010
On 02/11/2010, I purchased one LG LED 26" TV (LE5300 model) in Sathya Agencies in West Tambaram, Chennai. On 1/12/2010, I found that the sensor part of the TV is not working. On December 4, 2010, I registered a complaint against this. On December 6, one service engineer came to my house and said the entire sensor unit has failed. And also, he said that has to be changed; he committed me we will change as soon as possible. But today it’s the 14th and still nobody came to my house to solve the issue.
After 5 days I contacted your customer care. They have given me a number and asked me to call that number for further queries. I made a call to that number and said give me the replacement because it’s not acceptable within one month. But that person answered properly. He said, “Whatever you can do, do it; we don't care about that. This will happen in LG you have to adjust.” He very roughly spoke to me. I am very disappointed with that.
Today (14/12/10), I made a call to your customer care (**) but your executive said there is no complaint registration showing in your name. I was wondering, without solving the problem, how can my complaint gone from your system? Now I want the replacement for my TV because an entire sensor unit is not working. It is not a small problem within one month. I am wondering why such a big company is having this kind of customer care and product quality. I am very sorry to say this, but it’s true. So please give me the replacement as soon as possible.
Reviewed Nov. 29, 2010
I bought an LG LCD HDTV in September 2007 at a cost of $850. In October 2008, the motherboard was fried. After paying a $108 diagnostic fee, I was quoted $850 to repair it. LG agreed to repair it for free. In October 2010, the TV has more motherboard issues. LG quoted a $75 diagnostic fee but will not cover the repair or parts. The supervisor I spoke with explained that with higher technology and more computer parts, there is a higher chance of malfunctions. I have a 15 year old Magnavox that has never had an issue. Warning to all those who purchase LG electronics; they sell lemons and they claim no responsibility or accountability for their faulty products. Needless to say, I will never purchase another LG product and will not recommend one to anyone I know.
Reviewed Nov. 23, 2010
I have a LG 42" LCD TV that takes 2-15 minute to start. We also have a LG front load washer that has a bad smell. I need to replace appliances for no reason. I thought I was buying quality not garbage.
Reviewed Nov. 15, 2010
I am writing from Turkey. I am a aggrieved customer because of my LG LCD TV. They did not help me here because it has been 4 years and also 4 years ago this company wasn't authorized from LG, the recent one tells all they can do is take more money from me.
I bought LG LCD TV 4 years ago. For 4 years there is no any customer misuse on it. One week ago, TV started to have black screen after 5 minutes then it is switched on. We called service and they took it to figure it out whats was wrong, then they sad, they have to change screen which almost costs same as with its sale price.
We could not understand how a TV can be perish in 4 years. Does LG makes a TV can work for just 4 years? unfortunately, in Turkey LG customer service hang up the phone with telling the warranty is done, and they can't do anything, we have to pay what ever is that. Should we just feel we are so unlucky that we bought this TV, it was expensive one and now nobody can help us?
Reviewed Nov. 1, 2010
I have a faulty Plasma TV. I contacted LG while it was under warranty, but they refused service because I did not have a receipt. I found the receipt 9 months later and they are now refusing to cover it because it is out of warranty even though the problem was reported within the original warranty period.
Reviewed Oct. 25, 2010
I bought the LG 42LC7D television from Best Buy in 2007. The TV shuts off on it's own for no reason. It has to be unplugged for quite some time for the TV to work. It will only stay on for an hour at a time. After doing some research, I found out that this is a common problem for this particular model. I've found a lot of others complaining of the same issue. Apparently, it is a bad internal power supply, which LG knew that this model has. LG says because the TV is out of warranty, there's nothing they can do. I can't watch the $1000 TV on a regular basis.
LG TVs Company Information
- Company Name:
- LG TV
- Website:
- www.lg.com