Insignia TVConsumerAffairs Unaccredited Brand
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In short: DO NOT buy this TV. It’s a so-so product, but customer service is horrible. It WILL stop working, and you could spend your money on a more reliable product. Bought the Insignia NS50 model May 2016, and after 2 weeks, it had to exchange because the TV would not turn on. The 2 year warranty from Best Buy was purchased, so we got a new one. Come June 2018, the TV goes on, but you cannot see anything on the screen but a grey dot. Called Insignia (Best Buy suggested asking them to extend the warranty) and the gist of their “customer service” is that they WILL NOT do anything after THEIR 1 year warranty. The rep then asked, “well it worked for 2 years, right? So what else do you want?” Insignia appreciates their customers so much, they even hang up on you.
This is a good tv for the price. This is the second tv I’ve had with Insignia and the first one just wore out. I would buy this brand for the third time.
23 inch Insignia Roku TV is the most horrible smart TV I ever purchased. The internet only stays in for five minutes. The ethernet cable is in the side of the TV to connect to internet and it still isn't connecting. So take it from me. I don't and I mean don't buy Roku Insignia TV. Not worth your money or you being angry over it. Just don't buy it.
When I bought this TV I felt I settled for what I could afford. It has a great picture, plenty of inputs, all the app options. This is a great TV. You won't be settling at all. You will be very happy with it.
My Insignia NS-22D420NA18 used to look great but now the LCD is failing. I loved the $120 value at Best Buy, but will never get it again. Going for HP next time, or something with a higher market point.
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Great tv for the price. Have this brand in all rooms from main living to kitchen in multiple sizes. All have great picture. Sharp and sleek. Only negative is the sound could be a bit better. Also does not come larger than 65”. Would recommend to anyone especially if you don’t want to spend $2000 on a tv. Smallest starts at around $119 at Best Buy. 55” usually is $349.
This Insignia TV is a Best Buy brand and it used to be a great brand of TV. I have bought many in the past and all of them were excellent TV's. However since they changed them to include the Roku device they started to use a low end manufacturer to make their TV's and sell them with this cheap, very inconvenient Roku remote. Their brand lost all the quality and pizzaz it used to have.
Have a new 42". Mostly performs very well. The only problem I find is the sound can be at a good hearing level on one station and terrible on another. No matter how high I turn the volume up it doesn't seem to get any louder past a certain number. Otherwise it is great.
Just bought a 32" Insignia LED (not Smart TV) for my Samsung that dies after 3 years and am very pleased with the TV. It was super easy to set-up, and set up with my Xfinity remote in 2 seconds. The picture is very clear and sound is good (multiple adjustments available for both depending on preference). Overall great TV for only $199.
INSIGNIA TV NS-43 - Bought at Best Buy in Danbury, CT. TV is a total lemon. Best Buy will be charging for shipping and find it is indeed a lemon. Here are just the main problems. Ghosting and halos - 6 visible with direct cable hookup. Volume changes - Sometimes very low end, changes every time. Front power and wireless connection light flashing every 2 seconds. Playing USB movies volume almost un-hearable. Blue, yellow, magenta outlines around shading. TV is now 6 months old. I've been in contact with the Geeks during this time. No luck. Power turns on by itself.
Insignia TV 32 inch LED - I bought this TV a few years ago, and now the IR sensor is gone on the TV. Two remotes from them did not correct the problem. The menu for TV pops up in middle of screen so I can't see what is going on. It is so annoying. I have contacted both Insignia and Best Buy store and they have only said that I didn't get warranty and there's nothing they can do about it. Get it repaired. TV's should last longer than a 2-3 years.
I have seen a ton of complaints against Best Buy and this brand of TV. Best Buy has cheap prices but then they try and sell you these expensive warranty packages on top of the prices. Also had it called a disposable TV. Why don't they tell you that when you buy it? Because it wouldn't sell then. I had just purchased another of the same TV for a different room 2 months ago and if this happens to that one, I'm gonna be pretty angry. A sensor should not stop working after a few years. Neither company will have my business again. Should have went elsewhere. Very unhappy and both their customer service stinks.
We purchase our TV at Best Buy, and have been having problem with it since. After emailing Insignia (39 inch Roku Smart TV) three times they told us to take it to the Geek Squad and have it tested there, they had the same problem and shipped it out for repair, after asking for a replacement from Insignia they told us the warranty requires that we accept the repaired TV back, after only 3 weeks of ownership.
I contacted Insignia because, on April 2nd the broadcasters are relocating their Television transmitters. I will be forced to rescan. Having lost the whereabouts of my TV manual. I contacted Insignia for instructions, but even though they did respond, it was unhelpful. Scanning has always been problematical even with the manual. Insignia could have done more.
This was a really bad TV. It broke down before it was a year old so I replaced it. One day it just wouldn't turn on correctly, no picture on the screen but the TV would power up. The second time it happened not even 7 months later I just skipped getting the replacement and got something else. Reading the reviews on this thing was an eye opener. Someone from the company called it a "disposable TV"... I thought, "Wow that's really bad!"
I bought this tv for my son's room. 19 months later I am already searching for another tv for his room. The left side of the screen started turning blue and is getting progressively worse everyday. Of course, I’m out of the 12 month warranty and Best Buy, or Insignia will help in any way. I would NOT recommend INSIGNIA.
I bought this 4K 50 inch TV a couple years ago, thinking it was a good deal at the time. It worked fine until the warranty ran out. First one of the 4 HDMI inputs stopped working, so fine, I'll just use another one. Then the computer stopped recognizing the TV when booting up, fortunately I had a small LCD display I could hook up that would allow it to boot up. Then static started showing up on the screen when displaying certain darker colors. Then another HDMI input stopped working. Then just yesterday the third HDMI stopped working, so I decided it was time to kick this turkey to the curb and bought the same size in a Samsung. We have 2 Samsung TVs in the house and never had any problems with them, and an LG monitor that has never let me down. I regret trying Insignia and would only recommend them to my worst enemy.
I bought an audio receiver from Insignia a little while back, worst purchase I could have made. It has not worked properly from the get go and is always turning on and off (which, if you are a music lover you will understand, has ruined many moments of relaxation), and their customer service is absolutely terrible. Would not recommend to anyone.
Bought a 32" Insignia TV on sale for $99. Got it home and set it up. Took about 15 times of going into add/remove channels to remove the channels I did not want. The add/remove section would throw me out of it at random. Next when switching channels it took between 5-10 seconds for channel to come in. I thought it was the signal strength so I connected it to the cable source coming in the house. It did the same thing. I called support and they said to return it that it was defective.
Best Buy was good and gave me the new model of this TV in place of it. Normally this TV is $119.95. They gave it to me for the $99. Took it home and it did the same thing. Took it back. Then I had a smaller Insignia TV I use for my boat in the summer. It did the same thing. Finally went and bought an LG and it worked flawlessly. The moral to the story is spend a little more to get a quality product. Oh by the way the Favorite channels section on the insignia's was also buggy. It would remove the channels at random and then mess up the add/remove selections. I will never buy an Insignia again.
Since I am older and can recall the days when things were made to last more than one year, I didn't expect a whole lot from this Insignia 24" LED TV. Suffice it to say my expectations were realistic: The TV truly represents the adage, "you get what you paid for." A short list of the problems: Audio could be better. Takes too long to turn on, switch channels, etc. etc. Unresponsive at times to "On," "Off" and "Mute." Distortion of images on screen. That annoying voice announcing that the TV is looking for a signal.
12/12/17 Received the tv (39" Roku SmartTV) from Best Buy in today's mail. The picture is poor per 1080P. It's inexpensive TV, however, you pay for what you get. It's going back tomorrow. Re-Installing Samsung 32" also 1080p - thought the 39" screen would be nice, however, I don't want to lower the picture quality for 6" larger screen. The other item I did not like about the Insignia is that I could not set it up without entering my CC.
We haven't had one problem with it, and it is on 24/7, and we bought it used. The screen quality is great as well. The only issue we've ever had with it was difficulty setting it up. Other than that we would definitely purchase another Insignia TV.
Purchased this 55" Insignia Roku tv 08/18/17. Unfortunately, I did not spring for the extended coverage. There have been numerous small issues, such as freezing up and randomly restarting. Now the picture is incredibly dark and the Geek Squad will charge a base of $200 ($100 to come out and $100 to diagnose). I wish I could give this tv 0 stars.
My husband purchased a 43" insignia 4k Roku TV on 9/13 from Best Buy for my birthday. Within 1 month the signal from the remote to the receiver on the TV stop working, I changed the batteries and it started working. Now on 11/6/2017 the signal from the remote to the TV is not working again. I changed the batteries and still nothing. I called Best Buy and they said we had purchased the extended warranty so bring the TV in and they will swap it for another one. However, if a receiver goes out on a TV that I have had less than 2 months, this is a manufacturer's defect and regardless to whether I bought an extended warranty or not the TV should be replaced.
My husband bought an Insignia NS 48D510NA17 (48in) from Best Buy. Believe me, it was a best buy at all. It's only 8 months old and has already stopped working. Was watching it and POOF, just went black and the red light started blinking. Tried all the reset things, found on the internet and none of them work. (Don't waste your time, if this happens to you.) Needless to say, Insignia is straight up... junk. Will be interesting to see what Best Buy says when we take it in. If it dies after 8 months, I don't want another one. I'll use my 8 yr old Emerson that still works like a champ, it's just not HD. (sad face) Hope Best buy keeps records because I can't find the receipt.
I purchased my 55" Insignia HD September, 2015 to replace an old 36" Dynex (which still works fine after 5 years). I spent less because Best Buy assured me it was their brand and they were able to sell it for less because of their volume. In addition, I was using it at second home so wouldn't be watching it more than a couple days per month.
It worked fine until October, 2017 when I was watching it and the screen went black. The sound was still there but no picture. I didn't buy the 2 year extended warranty at Best Buy because I knew I would only watch the TV much so figured it would last longer than all my other TV's which have been around 6+ years. I went to Best Buy and they couldn't help me because Insignia only has a 1 year warranty. They said I could send it to Insignia but the cost of shipping would be so expensive it wouldn't be worth it.
They advised me to talk to Geek Squad, which had a long line, but they most likely would need to send it to Insignia and the cost wouldn't make sense. To be clear, the $400 I spent for the TV is not a big deal but the fact that these two companies work hand in hand to deliver a substandard product is leading me to contact the BBB. Especially after reading all the reviews I just found tonight when I googled it, saying the same thing happened to them. This is obviously a known issue and they feel it's ok to continue doing this. When I asked them if they had other customers with this same Insignia experience, they said no. I have spent a LOT of money at Best Buy over the years but don't need to any longer.
Don't buy an Insignia television. We bought our 50" from Best Buy and the salesman convinced us that it was as good as Samsung. After having it for two years + 5 months (actually the problem started at least 2 months ago), the warranty ran out 5 months ago. The problem being that there are 7 lines going down the front of the screen. They are increasing as time goes on. We called Best Buy but they now tell us that the only thing they can do is send it back to the manufacturer ($35 charge) and then they will quote a cost to repair it. I don't think so!
Wished I had read the other bad reviews before we wasted our money. We will never go back to Best Buy again. This is lousy customer service. No one seems to want to take responsibility. This is a bad product and should be taken off the market. Giving everyone a warning not to buy this brand. It is a lemon. Don't go to Best Buy either since they don't seem to care about their customers at all. We will probably have to watch the TV until there are lines all the way across. Thanks so much Best Buy. Is it possible to have a class action suit against Insignia. I'm all for it.
I purchased a 39" Insignia TV on 1-12-16 from Best Buy. The TV started turning itself on and off all the time. I took the TV back to Best Buy for repair on 9-28-16, within the warranty timeframe. The TV is now doing the same thing again, turning on and off. I called Insignia and they said there was nothing they could do because I did not buy the extended warranty. Insignia is a HUGE rip off, I will never buy another Insignia product!
Purchased the tv 02/19/2016 40" Insignia DLED TV model #NS-40DONA16 at Best Buy. On August 8, 2017 the tv started shutting off. Today 8/13/17 started shutting off after 1 minutes, turned it back on turned right and keeps repeating. I spent $239.99 plus tax for a piece of trash. I will never buy another Insignia. I took it to a repair shop and was told the tv needed a new screen that would cost $200. It's not worth it to repair. Insignia just ripped you off. How many complaints do they have to get before something is done. Feeling Frustrated.
I started having problems with this flat screen TV soon after one year. It would not turn off so I would unplug and plug back in. Then, after my children used the Xbox, it would not change back to HDMI1. The TV is unusable while we stand and push the buttons over and over. It was very intermittent at first but after the third year the buttons would switch purpose. Really. Suddenly the volume would change to the bottom two buttons instead of the second and third button down. If someone accidentally hits the wrong button, it switches quick to AV and again, the TV is unusable. I just jumped in to say that if it starts having an issue, it's not you. Get it repaired before it is out of warranty! I would neither buy nor recommend this brand.
55 inch Insignia TV: Model # ns-55dr710na17, I bought this tv on 09/20/16. The tv started shutting down and starting back up on its own. I only have the factory warranty. I called Best Buy, they ordered a part sent to my house, they came to the house on 07/01/17. They replaced the motherboard, which didn’t help. They ordered a new motherboard and a power supply, installed it on 07/19/17. This tv worked fine for 30 minutes, then the same problem, except the back of the tv is warmer. I called the repairman and he said he would call his field supervisor. He said there is nothing else to change, so I figure defective parts. I’m waiting for a call from the Geek Squad if they are going to replace it, or what.
Insignia TV expert review by ConsumerAffairs
Sold exclusively in megahouse retailer Best Buy, Insignia TVs are a value-oriented brand of LED LCD models that come in a range of sizes.
Personalized home screen: Personalize your home screen with your favorite broadcast channels, streaming channels and devices so everything you like best is right at your fingertips.
Wireless connectivity: Easily connect to your home network and control your TV with your smart phone.
Wide viewing angle: A wide 178-degree viewing angle allows more seats in the room to be the best seat in the house.
Superior audio: Multiple built-in speaks provide superior audio.
Stunning HD images: With 1080p resolution, these TVs deliver HD content with amazing detail and crisp picture contrast.
Best for: Bargain shoppers and researchers.
Insignia TV Company Information
- Company Name:
- Insignia TV
- 7601 Penn Avenue
- South Richfield
- Postal Code:
- United States
- (877) 467-4289