Planet Fitness Reviews

Read your contract and never ever expect too much from Planet Fitness. I cancelled my membership after two years, and am still being charged. Why? To avoid additional charges, you have to cancel by the 10th. I cancelled the 12th. I said, "Why didn't you tell me?" to which she replied, "It was in your agreement when you signed up." TWO YEARS AGO. "I should remember this?" I asked. The person who accepted my resignation DID NOT INFORM ME that I would be billed. When you want to cancel, you MUST GO TO THE CLUB that you signed up at or send a certified letter. Do your homework. This is a no-frills, dirty, smelly, crowded place. Make sure that's what you want before you sign up - and keep your contract. You may need to refer to it years later.

I signed up for planet fitness in Feb 2014. Not even a month later I wanted to cancel my membership and when I went in to cancel they said there was a 58$ fee to cancel. They had only billed me once and I asked them to waive the fee (I had been there exactly a month) and the girl said no. I asked to see the manager and she refused. So I called Cooperate and the first time I called they hung up on me! So I called again and all they told me was to go to my home club and deal with it. I got a bill today saying I owe them 30 dollars. So my plan is to hopefully get kicked out today. I'm going to break as many rules as I can without making it obvious.

Be aware of them, very bad experience. Untrained staff. Very low gym and unpleasant membership.

This service is limited. They DO NOT allow your guest the SAME privileges as the card owner. IT IS A FALSE statement on their website. DO NOT join thinking that you and your mate will enjoy working out together. Whoever DOES NOT have the membership will definitely have a really LIMITED experience!!! I CANCELLED QUICK!!!

This Planet Fitness has the rudest and inexperienced employees on the planet. Dirty facility compare with the dirty owners and corporate who lack any customer service. They will not respond to a complaint. You would think they would like to know. I guess they have heard it all before and know they are not willing to do anything about it. THIS PLACE IS A DIVE. They totally earn their bad reputation. Anyone says different in a review obviously is written by the low caliber staff. Read some truth about awful place here.

I went to work out at 751 Horsham Rd location in Lansdale, PA. I was working out and saw a guy with a name tag that said ** on it scratching his crotch vigorously and then not washing his hands. He was also seen yelling at a girl with name ** on her name tag and she seemed very demure and scared of him. If that is the type of thing that happens in front of customers then I think my trial membership is done and I will be looking for another gym. I called the manager about it and she said she'd handle it and when I went back to cancel, the guy ** confronted me (apparently ** the manager had given him the name of the person complaining) and said he'd beat the ** out of me if I showed up at the location again. I called police and they were told I was asked to leave because I was causing problems and ** did nothing at all. I honestly think PF should screen employees for mental instability before allowing them to represent them.

I am so angry with the underhand behaviour of planet fitness. After cancelling my contract, they auto renewed it. NO COMMUNICATION for over 2 year. I only realized I was being billed when my account was devoted by their lawyers.

I have never had a Planet Fitness account, but they got hold of my phone number somehow and now they harass me 3-4 time a week and this has been going on for months. At first I would call them back and tell them I don't have or ever had a membership so they told me that they would take care of it and I wouldn't have any more calls, but the following week, I got another and another and yet another call and this has been going on for months. I have ran out of patience with them I need them to stop calling me. Their solution is to not answer my phone just ignore it, how about better you don't call me anymore.

The best gym I ever attend to. The staff is so great, friendly, kind and very helpful. They always make me feel so welcome like l belong here. Feel like l am part of Planet Fitness family here. The place is very clean and the members they are also very cool. I really enjoyed coming here and I always get a great workout as well and I don't feel out of place when I'm here. I know this is where I belong. I just want to say thank you for the great experience I have when I come to Planet Fitness.

I waited till Christmas to sign up for Planet Fitness as they had a $99 one time fee for the year without access to my checking account. Planet Fitness sends me an upgrade offer for the black card. I am willing to pay upfront the entire year's fees and give them their money all upfront 100%. Myself and many others have been burned by allowing access to our accounts by other fitness centers and I do not want and will not give access to my accounts. Planet Fitness will not allow you to pay all upfront 100% or upgrade unless you give them access to your checking. Makes people wonder why if they get all their money upfront why they wouldn't take it. What reason would you need access to my account if I have already paid upfront for the entire year in advance. Access allows for theft and mistakes. Seems fishy to me like they want more than to assure payment and want something else.

I opened my gym membership but I ended calling over the phone and telling them that I wanted to cancel. They said they would put in the request and it would be the last month they would charge since it was past the 10 or 11 can't remember, so what I did was close my checking account just to make sure they wouldn't keep deducting the money. Turns out a year later I went back to the gym trying to reopen my account they said I owed $380 in fees because, they kept charging my acct but it wouldn't go through. What these people are doing is fraud. If the acct is not going through why just not cancel the membership add that month's bill and cancellation fee and that's it... Instead they charged me for not being able to charge me!!

I was having money issues and had to cancel my membership, I brought my black card to my home location, signed some paper and turned my card in. 5-6 months later, I get a charge for $125 from the Planet Fitness in my area.

I was thinking about joining Planet Fitness until I read all these reviews and complaints. Those who need to contact Planet Fitness Corporate Office:

I had a membership at Planet fitness. I have not used it in over 6 months due to a back injury. In October, as I was unable to get around very well, I called to cancel my membership. Due to the difficulty getting around, I was told that I didn't need to go there to cancel they would do for me over the phone.

I received an invoice in the mail today requesting $60 which I owed them as my credit card was changed so they could not charge on it. As soon as I got the invoice today I went up to pay off the $60 which was printed on the invoice. However when I went there they said I owed $80. How can they charge the extra $20 when I just got the invoice today. I guess that is the way they make their money, cheat people out of money. People please be aware of them when you quit and pay your invoice they will cheat you. What a bad way to run a business. In addition there is nobody to complain to by the way as you can't find the owner or management that can make a decision. I will never go back and will tell all of my friends and family never use Planet Fitness

I've been with Planet Fitness for a little under a year. I never used the gym, but still paid my premium every month 20.00. I have a lifetime to Fitness USA and only needed the membership at Planet Fitness because they were open 24 hours. I sent a letter as they requested, and canceled my membership in Michigan because I moved to Florida. They sent a confirmation letter back. They have snide then hit my Michigan account 3x even after they received my cancellation, and have the nerve to say it's owed. I do not advise anyone to allow them to withdraw any monies from your bank account. They are crooks!

We do not have any issues with our location in Livonia, MI. Our only complaint are the people that come to the gym and use the time as if it is social hour. We are on limited financial resources and have limited time to help keep ourselves healthy. If you are going to go to the gym, figure out slow times to visit with the girls and go then. Don't waste the machines for others who want to work the circuit in the manner in which it was designed.

I joined Planet Fitness in November. It came highly recommended and as an overweight person I found their "No Judgement" philosophy appealing. At first I liked the gym, but over the months the number of members has incrementally increased. It is very difficult to work out at the gym in the morning or the evening. The staff is disengaged from the guests. People frequently misuse equipment, do reps in the circuits, and no one on the staff ever circulates or tries to help or enforce any of the rules. They remain behind the front desk talking to each other, or flirting with each other or the guests. The equipment is frequently broken, usually for a period of a week or more (One weight machine was out of service for the whole month of December). One evening only one of the showers had a nozzle to turn the water on.

I joined PF in December and was yelled at and embarrassed by the management in the Waterloo, IA new location. This happened on 3 occasions by the general manager. When I complained to corporate about the rudeness of this manager, what did we get. We got kicked out and then accused of threatening the manager which never happened. We did not get loud at her, we just left mad. It doesn't matter to me anymore but just want people to know what happens if you complain. The staff there were all friendly and professional but the management there needs to grow up and take some classes on how to treat people. The last person I talked to at the corporate office was also rude. She would not let me speak and talked over me. She said the matter is over and our relationship was over with Planet Fitness. You know what, they did me a favor. I do not want to associate with a company who treats people like this. Very unprofessional!!!!! Be aware if you have a problem or unhappy they will kick you out and not even think twice about it.

After spending all night reading complaints about Planet Fitness, I agree with every single person. I used to go to this gym a few years ago in Mt. Laurel, NJ. It was a nice clean gym, nobody ever gave me a problem but I did not like the lunk alarm they have. The membership was under my mom's name, after I stop going and my mom Planet Fitness kept charging my mom's account. She had to go to her bank to get it blocked! If anyone is having trouble canceling their membership here, just go to your local bank and have Planet Fitness blocked! I was looking into joining Planet Fitness again but when the employee was giving me the tour, he was kind of mean. I didn't get a good vibe plus that gym is always insanely crowded. Now I go to a small gym with great people! I love it :)

Please be very careful with this company. I called them back in September 2013 to ask how I could cancel my membership with them, the manager stated that I would have to send them a certified letter in the mail stating that I did not want to auto renew. Here's the kicker, the manager asked me to do it in late December and she would handle the situation herself. I waited until December, sent out a letter dated in late December, as she stated, and I made sure I kept the receipt. They play games. They deceitfully tried to say to me that I didn't send them the letter "in time" and that they would cancel my auto-renew "ANYWAY" but understand that I was legally wrong.

I joined PF 2012 at one of the Harlem branch with anticipation to be satisfy with my choice & utilize multiple PF gym, because I was a PF black membership. Well 2013 turned out to be a nightmare, PF failed to deduct the annual membership in a timely manner & did not give me enough time to provide them with my new bank card info. When I went to my home gym in Harlem, to present my updated bank info, I was told I could no longer use my debit card, because of policy changes. As a customer of PF I was not notified in writing about payment plan changes, however during the change PF had an advertisement on TV for new customers to join using their checking acct. they will receive a free gym bag. The same gimmick that was told to me by the PF rep. I presented my updated bank info, a voided bank check & received a gym bag.

Today I went in to cancel my membership and found out there is a $58 buyout fee that I had never heard of. When I signed the contract months before I asked what to do if I wanted to cancel and that employee told me I could downgrade my membership to the white card and then cancel my membership at no extra cost. But when I pointed this out to the manager, she called me a liar and said I had to pay $30 to downgrade my membership. She continued being rude with me until I said, "Everyone that works here has been rude to me especially you and I no longer want to come here," then she terminated my contract and threatened to call the police. What happens when they terminate your membership? Do they charge your account the buyout fee?

I cancelled my membership in Oct. 2013. I checked my bank account in November and December to ensure that I didn't get billed, and I did not. In January, Planet Fitness direct withdrew a monthly membership fee from my account, 3 months after I cancelled my membership. I called the gym, was told the manager wasn't available but he would call me back. He did not call me back.

My husband and I got a Planet Fitness membership in the summer of 2012 so that I could start working off the weight I had gained when I was pregnant... Because I didn't have my ID on me, they wouldn't let me put the Contract under my name, so instead of coming back at a later time, we just decided to put it under my husband's name and signed the 1-year contract for the black card (which is $19.99 a month on the 17th of each month)... 6 months in, my husband stopped going with me, but no one had bothered to ask our names when we came in, and my husband has a name that could go for either gender... So, since they hadn't taken the picture yet... I decided that I would start taking my friend with me as the guest...

I started with Planet Fitness about a year and a half ago after I left Urban Active, and was impressed with how clean it was. I will admit I liked it at first, but my satisfaction was short lived. First I was told that I must read my member number off instead of handing my key chain badge over like I was used to at Urban Active by a staff member in a way that I wouldn't deem too professional - "you read the number out to me, I'm not reading it next time." I was aggravated at the attitude, but let it go.

I am member in Edison NJ. I went there on January 11, 2014 to do workout. I was told my membership expired on Dec 02, 2013. I asked why I didn't get any notification and was not told during my prior visits. I was told by a girl at counter that they don't check it every time. I asked her to renew my membership. She told I need to show them or give them the information about checking account. I told them I will pay by credit card since I didn't have my check book but they didn't accept and didn't allow me to do the workout. After coming home I log in to my membership account and again it shows my membership is in good standing. I don't know what is the use of that type of online account? This is really bad customer service but when you pay less, you get cheap service.

Took the 10 cent tour of the lovely and brand new Planet Fitness in Prescott. Before signing up, and, being brand new to the area, I had decided to look at all the clubs. Planet Fitness did rise above the others in some areas, so I then decided to look at the online "reviews" of Planet Fitness and was really disappointed to see the many negative, unhappy and downright angry comments that had been made, especially with regard to member services, of ALL manner.

First let me say that I have been a member of various gyms for over 30 years and I have never had any issues of any type. I joined Planet Fitness about 7 months ago. One of the first things you notice are all the signs and postings saying that they don't discriminate and there are no critics... unless of course you are big, or in their terms "a lunk". Being a bigger individual, I had noticed the staff being rude to me at times, but just let it go by. Today however, I was approached by the "general manager" because I was using a machine in the circuit training area.

I would like to start of by saying that I was a member at Planet Fitness for about a year and 2 months. The experience was great at first, went through a lot of different trainers at the Washington Square Plaza, 4905 W. North Ave. They were a few good trainers. One was ** that helped me out very much and was always there when I needed him. Another trainer was named ** also one great trainer. Unfortunately the trainer that is there now, by the name of ** is very rude, into himself, lazy, only wants to train women that are small and good looking, very flirtatious, does not work well with the public and is very irresponsible. I have written a formal complaint against him already and called the main office. Nothing was done about this matter, it's so unfortunate that nobody even cared nor called to ask me what was the problem. Or that this gentleman would be held liable for what he is doing at this gym and to others.

Planet Fitness at the 1960 & I-45 location in Houston, TX had been drafting my account for two months and then sending me texts that they never received my payment. They would then ask me to pay at the desk before working out. When I would check my account, the draft would appear and I would bring my bank statement in and the gym would reimburse me the extra payment. Since this occurred three months in a row, I gave the manager at Planet Fitness (**) a second checking account to draft.

Thank you to all of you for your reviews. Was ready to sign up, it was in the right place and I was very interested. Upon completing the registration process, something about it just made me uncomfortable. The lack of information, clearly understanding billing process and more. I decided to search for reviews and was taken back by what I have read. Honestly, I don't believe everything I read but after an hour of reading it was too spelled out for me. Thank you so much! Goodbye Planet Fitness. (I am rating them on needing my checking and lack of clearly defined information.)

Yesterday I went into PF with my mom and she was wearing jeggings and this new manager said she couldn't wear those and I asked if we could just have a warning and still work out and she said no and started to get rude and sassy and yelling at us saying it;s the policy. My mom asked to speak to a manager and she waved her hand in my mom's face and said, "Hi, I'm the manager." She asked for my member number and I said why and she said she needed to write and note and when I asked write a note about what, she said you either give me the member number or you leave. I said you don't need to be rude and she yelled at me and said you have been terminated from this gym, get out. I do not think it was fair at all.

I have been blocked from Planet Fitness Facebook comments for the following: "LUNKING MY PRIVACY It is wrong that recently the Planet Fitness in Aston PA requires guest of a black card member to show ID, and have their driver's license scanned by a high tech reader. How is such a police state tactic justified? Why do they need a scanner? What is that being used for? That type of thing is way too intrusive."

A new Planet Fitness is opening in Danbury, CT. I was excited to get back to working out in a "no judgment zone." That said, during the enrollment process I learned that Planet Fitness will no longer accept credit card payments for recurring monthly charges. (I had intended to use my American Express card to join because in the event of a fraudulent charge, in my experience, American Express is very responsive to their customer's needs.) However, according to Planet Fitness staff, though they request a credit card for the first fee due, you must also provide a checking account for recurring charges because it is "more secure." (A telephone number was available to chat with an employee despite the club not yet being open. The opening date is set for December 17, 2013.)

I joined at the Planet Fitness in Waldorf, Maryland (big mistake). I have since moved 600 miles away. I have tried to cancel. I have sent both my grandmother and my grandfather in to cancel my membership. What would make your staff in their right mind hand over my signed contract that has all of my personal bank information and address over to my grandmother someone they don't know? What a big safety, liable and negligent thing to do. They have given us such a problem with the cancellation that you will not have a return customer in me and you will not see me out there praising your company. The Waldorf, Maryland crew is not friendly or helpful. They all sit behind the desk and talk the whole time. Worst gym ever and then your company has no customer complaint number for anyone to call. I want my account canceled now and you need new staff that is friendlier and more helpful to their new and seasoned customers.

I have been attending this Planet Fitness location over one year, but have noticed too many exercise machines are constantly out of order. In most instances, it takes several weeks to have the machine repaired.

I lost so much money from this place. Poor management. Judgment free... yeah, right. They judge more than any other gym you will ever set foot in. You might feel more comfortable there because there are other people who are just starting out and aren't supermodels, but this place will find something to judge you for, whether it's a ball cap, a water bottle that is too big so it must be to "intimidate" the other members, or the tank top you're wearing because you get warm working out (male or female), lifting something that makes you look strong... Uh-oh, don't do that. They'll set off the alarm every 5 minutes and annoy everyone in the entire facility. Believe me or don't. My advice from hearing other people's stories and reading reviews as well as personal experience, find another gym.

I have heard of this happening to other people who work out at Planet Fitness - having your membership rescinded for the craziest of situations. So I show up today to work out at Planet Fitness when I'm on the treadmill for 30 minutes and this person comes in just covered in perfume and she decides to work out next to me. I can't even breathe, for one thing, then my nose stops up and I go all puffy and my asthma acts up. I have cancer and I'm on treatments to boot which is painful enough as it is. So I try to use the other treadmills but none are working. So I just give up and on my way out I stop by the desk, with a stuffed nose and sneezing and my lungs seizing I say, "You guys might want to think about putting up a sign at your front desk stating that people should limit the amount of perfume they wear in here while exercising since you have signs up stating 'no jeans, proper shoes' etc..." especially since if someone passes out while exercising from an allergic reaction they could sue you.

I moved out of town. I sent three certified letters to Mesa and the Resler Planet Fitness branches but Planet Fitness kept charging me. My bank called them. They refunded $250 and then started charging again. Finally, by phone, a girl named April very rudely said she would cancel it. I asked for her last name and she said, "I will not tell you." "It's cancelled," she said, "and this conversation is over." Then she rudely hung up.

Company broke their own agreement by charging me fee after my cancellation date. No managers are ever on site, and the employees text while you are trying to speak. I lost thirty nine dollars before reporting my card lost. I still have not received a refund.

I joined PF about 5-6 months ago. After about two months, I called PF because I needed to cancel my contract because of a bad knee, keeping me from doing 90% of the workouts. When I called the first time, I was told that I could not cancel or transfer my membership, period! About a month later, I asked my mom to go into PF and cancel for me since I was not able to. They would not accept her cancellation fee because I was not there to sign. She asked to take the form home for me to fill out and they refused. I went in there well before the time that I was to have the $20 taken out of my account, but not by the 10th, so that was another wasted $20.

I am not happy. A month ago, I canceled my membership with PF after they charged my SAVINGS account 10 times and my checking account one time totaling $160 for what should have been $10! Today, not only do I find out that they have done it again but my refund from last month never went through!?!? Who would've thought that after you cancel your membership, you would still have to worry about that?? This time, they doubled what they charged before - a total of $311.54 from my savings account. Combined with last month, that's almost $500 for what should have been $10!!! Since I was at work, my husband went to the bank and got a statement printed to take to the gym. Not only was there not a manager available (LIKE LAST TIME), the front desk worker accused my husband of falsifying the print out, asked if we had proof this wasn't fraudulent. What's fraud is PF charging out SAVINGS account AFTER my membership was canceled a month ago! I will NEVER EVER set foot in that gym again and will encourage others not to as well!

Planet Fitness of Canton sent the cops after me because of a credit card snafu, where Planet Fitness screwed up and said I owed $20.00, and from what everybody knows, the monthly bill is only $10.00. In the morning of June 18, 2013, I came into the facility, provided my identity code, and like always, stowed my gym bag in the locker room and went back to work out after having driven a couple miles to do so. One of your clerks said I had to leave the facility because I owed $20.00, even though the Membership Dues are $10.00. I told her I felt it was probably just a credit card snafu, that if she would call Corporate, I am sure we could work it out. She requested I leave and I said, "No, let's just work it out."

Ok let me begin with the staff. They all watch each other's backs. If you have a problem that they caused they will deny it to the end. For example they double charged my credit card and no one owned up to it. When asked to speak to a supervisor they always say that there is none on duty or there isn't one at all. I'M a man and the personal trainers never ever helped me. But the minute some sexy young thing walks through the door they will jump over counters to help them. This is a company that's on a spiral headed down. Never recommend this gym to no one. It's garbage.

I joined Planet Fitness this past winter. The gym was okay and since it was cold outside I was okay. The staff was a little lazy, and mostly chatted among themselves, but that was okay. Things have gone downhill since. First of all, my Planet Fitness uses paper towels to clean the weight machines. They can stay empty for up to 30 minutes because the staff is at the desk talking, so you need to walk around the gym looking for paper. The women's bathroom is sometimes dirty and isn't cleaned even after I am done working out. The showers are way too small - if you are tall or not petite, you will feel claustrophobic. The dressing rooms are as small as a small closet and have no ventilation.

i joined PF less than 30 days ago and would not recommend becoming a black card member. The company does not believe in going the extra mile but instead has treated everyone the same - meaning no is no, we can't do that. I wanted to use the massage table which has a five-minute time limit. When not in demand, you can get another five minutes. The massage tables hadn't been used in over an hour and i signed up to use one of the two beds there. I was told that I would have to come out of my session and they could then give me an additional five minutes??? Dah??? Just program it to 2 five-minute sessions and the guy said, "NOPE, not policy procedure."

I have belonged to a number of gyms over the years, starting in 1976. Some had more amenities and some were better about basic training on the equipment. None, even in 1976, offered a lower price. All offered very close to the same facility experience. PF is close to my home because it is centrally located to most homes in the Quad Cities area. The rules do make it nicer for the average Joe, or an old guy like me, to feel comfortable with all the young people. It is so nice to have a place where my wife and sister-in-law can join me for a work out and not go away feeling worse about themselves than when they came.

Moved to a different state and called Planet Fitness to cancel membership. They told me that I had a 12-month contract. I paid for 3 months that I didn't even use and called to cancel after the 12 months. They told me that I needed to send a letter requesting my membership to be cancelled. Sent a letter but I was still billed. I sent another letter and was billed again. I called them and explained my issue. They said I needed to send the letter certified mail. Sent the letter certified mail, but was billed again before they processed my request. So I ended up paying for 6 months that I didn't even use. Customer service was very incompetent and RUDE. STAY AWAY!!!

I joined Planet Fitness in 2006 at $10 a month. This was when they first opened the gym in my area. I had a problem with my bank card (my card was hacked in May 2013) and I was given a new card by my bank. I went into the gym the same month to explain my problem and to give the new card number. The attendant took my new card info and I figured everything was fine. But a week later, I got an email stating I didn't pay my last monthly bill and I was being charged an extra $10 for missed payment. I made a call to the gym and spoke to another attendant who told me I could have the extra $10 waived if I went into the gym. I went in and spoke to the assistant manager; I explained what happened.

I joined Planet Fitness on December, 2012 for a monthly fee of $19.99. Until May 2013, I have been charged $21.36. On June 2013, a charge of $41.36 appears on my statement. I went to the gym today, June 15, 2013. As I waited for the attendant, in less than five minutes, three members called to complain about the exact same issue, being charged an amount not clearly indicated when signing in. The maintenance charge is not part of the advertisement for the $19 a month membership. I joined online, and the amount was not displayed or mentioned on the page.

I was injured in a terrible accident on May 4, 2013 which resulted in me being on crutches. I called Planet Fitness to suspend my membership and I was told that I had to have a letter from my physician. I got the letter from my physician and I called back and asked for a fax number. I was told we don't accept faxes you have to bring it in. Well, it's been extremely difficult to bring in the letter until I got off the crutches because I was in just too much pain. When I got off crutches, I take the letter in. These are the WORST and MOST unprofessional people in the Customer Service Industry!

I go to the gym off Alameda in Albuquerque, NM and they are so rude and unprofessional. They have a sign basically saying, "You don't like the staff attitude? Too bad!" Very uncustomer friendly. Very lazy. You let them know there are no paper towels for cleaning and what do you know, 45 minutes later on a slow day, they are still empty! I have had to call them to turn the tanning or red light therapy as he's full of times after I am in there waiting. I will not be going another year. They are horrible and I don't pay a company to go to work out for such horrible service!

I was charged a yearly enrollment fee on the last month of my contract when I had no intentions of renewing. I joined with a Black Card in June 2012. The promo was the year fee waived. So I was told $19.99 till May 2013. I called on May 30, 2013 to advise I wasn't rejoining and if I needed to do anything. The CSR told me to come into the gym and sign a form before the 10th of June 2013 so my continue charges would charge on June 17th, 2013. I asked her I wouldn't be charged any other hidden charges; she said as long as I come in before the 10th of June. Well on June 3rd, I was charged $39.00. I went into the gym and they said it was the yearly membership. I told her I wasn't continuing. She then said it was for last year. I told her it was a prop and it was free. She continued to say it was for last year and that it wouldn't be refunded. I told her I'll put a stop payment.

I have found Planet Fitness in Westminster, CO to be a relatively enjoyable experience. I say relatively because many of the women don't seem to know much about gym protocol and they believe that they can cut into a circuit exercise routine at any point they choose. Also, I have seen women sweat profusely on the equipment and simply wipe off the seat. The center is run by relatively friendly people on a daily basis, but the manager seems to leave a bit to be desired in attitude and attentiveness to the clients. The PF tries to make sure that the place is clean. The manager even checks the equipment for DUST. The pricing and cancellation process was thoroughly explained and I was allowed to change my initial enrollment to a "Black" card without any problem.

Contract, don't believe it. I joined Planet Fitness on June 17, 2012. At that time, I signed a form authorizing them to deduct $19.99 monthly from my checking account which was the fee. Since 1 year is approaching, I didn't intend to keep the membership. I went on May 18 to cancel. I couldn't without paying $58 to fulfill my contract. Keep in mind, they had already taken May's payment, only June remained. This morning, June 3rd, they deducted $39 from my checking account. I called to find out what it was. Guess what? Annual fee even though I was assured in May when I came I was there that only the June payment would be deducted from my contract. I went back this afternoon to cancel. They wanted $58 to cancel. Really? No contracts, don't believe it!

I have been a Black Card Member with PF for a year now and have never had an issue. My membership fee is deducted once a month and I was recently charged the annual $39.99 fee which was explained to me at the time I signed up. I have never seen anyone kicked out and only once in a year have there been other members who were disrespectful. Some of the issues listed here seem to be specific for each Gym. You have to remember that they share the same name, not management. You get what you pay for - a low-cost gym membership. If you're worried about theft, don't bring valuables into the gym... common sense. I would recommend this gym if you just want an affordable place to work out where trainers don't walk around trying to get you to sign up for things.

I went to the website for Planet Fitness and there is nowhere on the website to contact the company to resolve any issue. If you click on the button for My credit card is set up on a recurring charge each month for $19.99, but last night there was a charge for $39 charged for golf at some club they own. I do not play golf. Now I will have to go to a local Planet Fitness to complain. If a company gets as many bad reviews as this one does, they should have a way for consumers to get in touch with them on their website. When you go to the Member Services tab, it asks for your zip code. When you try to put it in, you get several pop-up ads each time you try to put it in. They do not want you to be able to contact the company. This tells me they do not care about their customers. I am angry that I am spending my Saturday trying to get this charge off and cannot even get in touch with Planet Fitness.

I got a membership with Planet Fitness in May of 2012. My boyfriend and I found out that we could get a membership at 24-Hour Fitness for a little over $300 for two years, so I figured we would get the 24-Hour Fitness membership and once my year was up, I would cancel my account with PF. I called on May 3, 2013 to ask when I could cancel my membership with PF and not incur any dues, i.e., annual fees or cancellation fees. I was told that I could cancel from May 23rd to June 10th and not incur any charges. I went in yesterday, May 29th, to cancel and I was told I would incur a cancellation fee and I was also told that the draft due on June 1st for the annual fee already went out on May 25th. I asked why I was told I could cancel from May 23rd to June 10th. He told me I had ONE day to cancel.

My wife and I joined this gym a month ago. My wife is a personal trainer outside of this gym; however, she joined Planet Fitness for her own personal workouts. She has been coming on average 4 times a week for a month, most of the time alone. A few times, she has brought a guest or arrived with another club member to work out with. Two weeks ago, she was working out with two other Black card members and was reprimanded by a staff member because she and her two friends did one exercise side by side in tandem. Staff said, "It looks like they're copying your movements, and that's not allowed."

I joined Planet Fitness in 2012 in one of their sales blitz in our local area, Garner, NC. It was a good deal for $10 per month. I didn't expect saunas and pools and didn't really use those things very often anyway. The first red flag to me was they kept trying to get my checking account information, but I only gave them my credit card. I know that the bank will accept any charges, and you have to dispute them after the fact. No thanks. About 6 or 7 months in to my membership, I wanted to upgrade so I could go to other locations. The upgrade was only $10, so total is now $20 per month. You would think the company would want members to upgrade? What they did was lock me in to a new 12-month contract that nullifies the original contract.

You can join but you can't quit. The day I was leaving town for several months, I wanted to discontinue. There was no way that day, so I was billed until I came back. Reading other reviews, it sounds like account and billing problems are pretty common and part of PF's business plan to screw members.

I have been a certified health and fitness professional for over 10 years with 15 years experience in the industry. I have held every position possible in a fitness center from sales to management. The point is, I do know how to act when in a fitness center and I know what's legal, and what is just some ** that Planet Fitness promotes as rules! On three different occasions, with the last and most volatile being yesterday, May 14, 2013, I was picked out of a crowded gym, disrespected and had my membership canceled for "helping people"! To be more specific, I took 10 seconds out of my workout to show an asking friend how to use the treadmill. WTF! Approximately 15 minutes later, the local gigolo trainer who works there approached me during my workout stating the $10 an hour making assistant manager wanted to see me.

For the past three months, I've been a member at Planet Fitness but today, they did not let me work out. I've been paying every month. But because they ** up on my account and have not been collecting, he said I could not work out and was very rude. Jeremy ** is an ** at the Fort Worth location.

A thief broke into the locker room and stole my iPhone 5 during my workout last Tuesday, May 7, 2013 at Planet Fitness - Atlanta, Chamblee Tucker Road in Georgia. I was one of 4-5 victims. I saw 4 more broken locks. I was with the other guy who got his wallet stolen. I filed an incident report and later a police report. The manager told us the club did not have any responsibility with this incident, but he would review security cameras and get back to us. He never called me back. So I called last Friday to see if manager could update with the incident. I was told the manager was too busy and he'd call back to me in 5 minutes. He never called me back.

Not enforcing no cell phone conversation policies - I believe I am quite sensitive to noise. That said, I wear large studio headphones; a conversation has to be quite loud for me to hear it through whatever I listen to. I am almost reaching my breaking point over putting up with the noise of loud conversations and the stress it causes me, versus the stress it causes me to go up to these inevitably intense macho men (who I think are very clear what they're doing - "dominating" by talking loudly and disregarding the policy). Did I mention they often seem to have "wife beater" shirts on?

Planet Fitness is not honoring the contract. I bought 2 memberships when I joined Planet Fitness on 1-21-13. When I signed up, I paid a $49 start up fee each. I was told if I used a bank account, it would be $20 a month cheaper. I opted for the credit card billing. When I went in to update my credit card online, I was told I had to use my bank account. If they are going to change their policy, they should have to reimburse the extra fees they charged.

I found membership at Planet Fitness to be an adequately positive experience, although on a regular basis, some machines did not work. My dissatisfaction comes with attempting to cancel my membership in late March. I specifically told the staff person I did not want to renew in April and asked how long I could continue coming with my March membership paid. The staff person said that my March membership would continue into April, I think around the 13th. I stopped coming earlier than that in April, knowing that I had not paid for it. I thought that the transaction cancelling my April membership was complete.

I just wanted to say thank you to all who posted. I was debating between Planet Fitness and Blink Fitness. I had decided on Planet because of the unlimited trainer benefit with the black card membership. While filling out the application online because today is last day for $10 start up fee, I notice there was no other option to pay other than my checking account. I was very hesitant to complete. I am an accountant and do not have anything accessing my checking account except my life insurance. I searched on problems with Planet Fitness and found this site. My concerns are valid as there are many posts regarding inability to cancel memberships and stop the billings. So again, thank you all as you have made my decision very easy. Here I come Blink Fitness. They take card cards. Welcome to the 21st century!

My husband's membership was revoked at Planet Fitness in Benton Harbor, MI on Mall Road because the manager claimed my husband dropped the dumbbells, which he did not. He sat them down. This was only our second time being there. The first time we went the manager accused my husband of dropping the dumbbells (which all he did was place them on the ground and it made a sound). My husband apologized. I was scared of working out there again because I was afraid I might make a noise with my dumbbells and get yelled at too, but my husband reassured me that it would be okay and maybe he was just warning us because it was our first time there.

I'm really saddened to state this review because I have been very verbal about how much I like the Planet Fitness I joined. However, I usually go to the gym in the morning and recently my schedule changed. So now I go in the early evening. Going in the morning, I never have to deal with members who do not understand gym etiquette nor have I ever been faced with staff that do not understand what customer service means. Specifically, I was waiting to use the leg extension machine and both of the machines were being used. I patiently waited by the extension machine while I thought the person was going to complete a set. However, the person looked me straight in the face, took a break and continued to superset on the extension machine. I was so disgusted that I knew if I said something, it was not going to be pretty. Note: The sign directly in front of the leg extension states "no supersetting."

I paid for the gold membership at Coors and I40. Later I found out that the only extra service they provide is tanning booths. I couldn't get access to services around my schedule. The whole experience was an inconvenience. To top it off, the place constantly ran out of paper towels. I saw people get discouraged with the unavailability and walk away without cleaning the equipment. The water fountain was out of service for about a week before I was so grossed out and stopped attending. I paid for 6 months without attending and still paid $60.02 for cancellation fee. Come to find out, who knows how they got customer comments on their website because they don't allow you to post any; plus, you can't contact corporate.

Weights don't go up high enough. I weigh 155 and I can lift a lot more for dumbbell press than 60 lbs. I know girls who can dumbbell press more than 60 lbs. I understand you do not condone body builders but you've got to think about the college kids and how much they can lift, maybe go up to 90 lbs. instead of 120lbs?

Can someone please tell me why I cannot pay my yearly membership all at once with cash? Why does this have to come out of my credit card every month? Why is it that it cost approximately $240 a year, but anyone can join for $99 a year when they run a promotion? My cash upfront should be accepted for the year. Until someone can tell me why I can't, then I will never renew my membership, ever. By not accepting my cash payment up front is the worst, most annoying thing I have ever heard of.

Planet Fitness is not a member of the BBB. Planet Fitness (PF) may bill themselves as a judgment-free zone but not a billing-optional zone. Though PF franchises will happily accept full credit card payments for memberships, they will not accept reoccurring credit card payments. PF instead wants access to your bank account. So the consumer knows several things: PF can accept cash, credit cards, checks and electronic bank payments. PF chooses only to accept electronic bank payments. If your credit card information is stolen and used, you can dispute the charge, freeze the account and block the vendor. In other words, you don't have to pay for charges you didn't make! If your bank account information is stolen and used, guess what, once the money is gone, it's hard if not impossible to get back. Not to mention, you have a much greater mess now paying your other bills without cold, hard cash.

I joined Planet Fitness on a month-to-month basis. After a few months, I was unable to continue attending the gym so I tried to cancel my membership. I called them, I emailed them, I wrote them and went to my local gym where I joined. Now, it is over a year and they still have not canceled my account. I gave up trying and changed my account number to stop the automatic payments. All the correspondence they send for collection state that you can't cancel your membership with the contact info on the form and if you go online, they don't offer a way to cancel. You can send messages and complain, but they won't do anything about it. When you call, they say you need to send a letter, and when you go in to the gym personally, they say you need to call. Help, I'm stuck in Planet Fitness and I can't get out.

I am taking my time to write this because as a service provider, it is important to know the quality of service that you are providing to your customer. I join this club because it is close by my place and it would be easier to commute to exercise. When I first started, I thought that the gym was compatible to the membership paid. This year, I noticed that the environment has changed completely. First, let’s start with the cleanness of the gym. The ladies bathroom has not been cleaned in the past 2 weeks at least. The toilet bowl is very dirty with residues all over the place. The toilet has been clogged the past two weeks as well. The sink is nasty and needs to be cleaned urgent.

I just recently signed up for PF gym in Clementon, NJ. I used my Visa Debit card to pay the $10.70 start up fee and in my contract, it states that they will bill that same card every month. January 21 rolled around and I noticed they did not debit the card. I called the club and asked, "How come?" They said because no one had swiped my credit card information. They said I would need to give them my checking account number and bank routing number since it is a debit card with the Visa logo. They also stated it was a PF policy that they do not accept debit cards with the Visa logo on it. They said I could call and report the card as lost or stolen and they would issue me a new number! Duh! Any credit card issuer would do that but they still stated no.

I was told that I couldn't talk on my cell phone as it was company policy that cell phone use is allowed in the lobby only. I complied. However, the black members at the Farmington Hills, MI location are constantly on their cell phones, so I decided that if they can use theirs, I can use mine. I was approached again by an employee who told me that I was going to have to end my call or continue it in the lobby. I wish I had signed up for the 'Special African-American Membership'. The owner of this particular location is a nasty, wretched woman with a horrible, miserable, unfriendly attitude. I'm quitting and informing AmEx to no longer process monthly charges from this dump. There are a thousand other gyms out there. Bye, PF.

I joined Planet Fitness at the opening of this facility and have paid my monthly dues, referred five people to the gym and have been an active participator in this gym. Upon joining, it appeared that the staff were disorganized and appeared uncertain of the regulations, rules and were less than helpful at explaining how to use the red light therapy machines and hydro-massage beds. The inconsistency in management remains a deep concern, but not as deep of a concern as the way I was treated tonight.

I had never heard of Planet Fitness before I saw their horrifically sexist commercials making fun of gender-ambiguous women. I will never give one penny to this gym and will tell everyone I know not to go there. I created a petition against Planet Fitness' discriminatory advertising. Please sign and share. Planet Fitness: Immediately Discontinue Airing Genderphobic Commercials.

The Planet Fitness was advised in 10/12 that they were to cancel my daughter's membership, with auto checking deduction of $20 per month. They took the money out and stated it would take another month. Fast forward to 11/12, same deal. They assured us it would stop and no further charges would be withdrawn. Fast forward to 12/12, and yes again! They now have charged 3 months plus causing 2 overdrafts for my college kid who is on a tight budget at $39 a pop. I want Planet Fitness to reimburse 3 months’ worth of fees plus the fees charged by the bank due to their ongoing errors and incompetence. Never use this place!

At no time during the signup process was I told I would have to come into PF to terminate my membership. I am not interested in any of their sales pitches or 1/2 price deals or whatever. I simply wanted my membership terminated. They continue to bill me months after having told them to cancel my subscription. This is fraud as far as I am concerned.

When I first joined Planet Fitness, there was some kind of problem with entering my billing information correctly. My account and routing numbers were reversed in their records, so my checking account could not be billed. Due to this, they charged my credit card a $10 monthly service fee for a three-month period. I contacted them regarding this error. The correct information was supposedly entered on my record with Planet Fitness, and I was refunded the extra fees. A few months later, I noticed I was still being charged the additional fees on my credit card and that my checking account was still not being billed. I called Planet Fitness again and they told me that the monthly membership fees were not being successfully charged to my bank account. The person I spoke to on the phone confirmed that Planet Fitness now has my correct billing information.

When I joined Planet Fitness, I was told that there was a 12-month commitment, but if at any time I needed to cancel my membership, I could freeze it with no consequences and cancel it after my one year commitment was up. I just moved away and there is no PF near me, so I called to freeze it. The woman on the phone was extremely rude to me and after asking why I wanted to freeze it, she said that they only froze accounts for military or medical reasons. I will be following up on this, but from the sounds of these reviews, it won't be an easy process.

I joined PF in March 2012 so that I could get start changing my lifestyle and exercising to become more fit and healthy. Well, the first few months were great and the staff was nice, but then things started to change. First it started with the rules of no cellphones on the floor and only the lobby. Unfortunately, this is one of the rules that don't apply to everyone, seeing that almost everyday and/or night when you went to work out, there would be people texting on their phones and holding up the use of the equipment. When it was brought to the management's attention, they just blew it off. Next came the ‘No children under 13 could not work out in the gym or even be in the facility’.

Planet Fitness has been fraudulently billing me for several years on a credit card that I didn't use very much, so I didn't notice the extra charges. I talked to Capitol One and they suggested that I cancel the credit card and that way I could absolutely stop the billing. I am a chronic pain patient who has had neck/disk fusion surgery and I still see a pain management specialist for monthly pain medication and Epidural Steroid Injections about 3-4 times a year. There is no way my doctor would allow me to even join one of these kinds of clubs because of the imminent danger of re-hurting myself.

Recently, I got my membership cancelled for bandanna wearing. Tween-ish manager advised of exception to rules as several members were wearing other headgear than a baseball cap, duh! I asked if I could have exception as at other clubs. I was advised that if I rolled the bandanna like a headband, I'd be good. I asked her mobile, how I could be approved the exception to policy and she seemed unclear. She was asked to contact a manager to inquire but minutes later advised that the district manager cancelled my lifestyle, I mean membership! This totally floored me as no explanation was given. To boot, the corporate office didn't give one, either. I was told to find a new gym as if I attacked someone. There goes customer service.

I recently was offered a job in Vermont. I have been a member of Planet Fitness for a while and have persuaded a lot of my friends to join as well. Once I moved to Vermont, I looked for a Planet Fitness nearby to workout. However, there are no Planet Fitness in this area. I then received a a text message from Planet Fitness stating that my account was overdue. I called the gym and asked them what happened. I later found out that my card was cancelled by Bank of America due to a fraud and the bank was sending me a new card on the mail. With that being said, I called Planet Fitness, informed them of the occurrence and told them that I would like to cancel my account due to the fact that there were no Planet Fitness nearby.

For the past three to four months I've worked at PF, I have been harassed outside of work while with my family. I feel as if because of this harassment, it has affected my work performance very much and has caused me to be late and mess up on paperwork once or twice. I was consistently singled out and was also texted profanity from my so-called manager, ** of the Seekonk gym! I have multiple texts that are disrespectful and considered to be harassing. I will be contacting my lawyer and moving forward. I have all evidence on my cellphone, all pictures of other employees using the internet and doing clean and press in the gym. Now, can you explain why I would be singled out for doing those things? I think that's favoritism and bad management not to mention when I was fired, it was in front of the whole gym. This is bad management. I felt so insecure and depressed. She defamed me in front of the whole gym. Things like this can't go over.

Planet Fitness has a headgear dress-code that is mostly directed to and works solely against a certain group of people: ethnic people. I am a natural-haired black woman and my hair frizzes up huge with sweat, in which I usually wear my shpitzel in order to tame it during this activity. I was asked to leave today after being a member for four years because I refused to remove it. Supposedly, head scarfs and wraps are in the category of possible gang-related bandannas. I was told this policy gears more towards the aspect of intimidation. So while buff built guys can work out in fitted caps and look cool (oh, and non-intimidating), I have to simply look crazy because my stylish head wrap is too intimidating.

Keep your documentation! I've had to resort to disputing charges from this gym with my credit card company. Seven months after I quit, I'm still dealing with this. They continued to bill me after the first dispute from the credit card company, and refused to accept the second, despite the first resolving in my favor. I cancelled services with them via certified mail (I first attempted to cancel in person, which their stated policy allows, but was refused by the employee at the desk, who told me I would have to mail the letter). When they still billed me the next month, I visited the store in person, despite no longer living in the area, as they refuse to discuss any billing matter whatsoever over the phone.

I have had several encounters with the employees of Planet Fitness. I have been a member for almost a year. Although I have a membership at the YMCA as well as LA Fitness, I chose to get a membership there because of its proximity and machine availability. The first day I opened my membership, I walked in with my workout gear on and head scarf (being an African American woman, in order to tame our hair texture, many of us choose to wrap our heads with a scarf). After signing the check, I was eager to begin my workout. I asked the associate if it was okay for me to begin. He nodded yes and I jumped on the treadmill and started my run.

I have been with Planet Fitness for over a year, and recently they renewed my contract and yearly membership fee without asking, or advising of any changes. I do not tan, but do like to use the red light room and the reason I pay for the black card membership. Normally when I come in, there is someone scheduled so I book the next time slot available and come back. There has never been a problem and I have never failed to return. Yesterday, I came in at 6:10 pm and the red light room was booked until 7pm. I signed up and went across the hall to the restaurant to eat versus sitting for 50 minutes. I came back and some staff person told me I am not "allowed" to leave when I sign up. I said that doesn’t make sense and that is not in my contract. Plus I am not a child and telling me I have to sit for almost an hour waiting is nonsense.

It is not the first time that I walked by a group of your staff members and they start talking about me, but today topped it all! As I was coming down the stairs from one of the tanning beds, there was a group of 5 or 6 of your member staffs sitting at a table. They all looked at each other, then looked at me, and suddenly they all started laughing and giggling about me! I mean, they couldn't make it more obvious. I have to say, for a "judgement free" zone, that episode was very disappointing for me. I honestly didn't even feel like working out afterwards! I just felt like running home and never coming back to this gym, full of fake people! I really hope that somebody contacts me to further discuss this or I would be forced to contact the local news channel. I'm sure that they will be very interested in a story of the sort, due to the fact that it could be perceived as racism and discrimination! Thank you!

I signed a contract with Planet Fitness on 4-26-11. Now, I am trying to give my thirty day notice to cancel my contract once on 4-20-12 and they told me to come back on 4-26-12. So I did, and they still refuse to take my written notice. Also, my credit card was billed five times in one day on 4-19-12. I have fulfilled my contract as agreed. Now, they are giving me the runaround big time.

My window was busted out of my car, and they did not even care at all. As a matter of fact, they laughed at me.

I have not been going to the gym for medical reasons. I received a call on my answering machine last week. Apparently my debit card was declined because I received a new one. I called and spoke to Ryan at the Cherry Hill NJ location. He told me that I owed $42.80 for 2 months, a fee of $10.70 and and extra $10.70/month because my card was declined. I told him that was unfair since I did not know this was happening until last week. I asked him to cancel my membership and he told me I had to do it in person. I immediately went in and he told me that I owed $62.70 because today was the day they bill my account for next month. I wound up paying $52.10 so that I can cancel my membership. Ryan claimed to be the manager but I find that hard to believe. Planet Fitness should have contacted me earlier (by at least 1 month) if they had a problem with my debit card. I also should not have been charged for next month since I cancelled it today. There are hundreds of complaints against them online for similar problems. Shouldn't something be done about this?

I was working out early in the morning at 6:00am. I went up to the 30-minute work out. There were two other members that was working out. Then a staff named Moses came up to me rudely stated, "You need to start from number 1 and work your way around the numbers. There are rules to follow here." So I told him not to talk to me like that and he need to relax. He then called the supervisor at the time named Andrew. When he approached me, he rudely spoke to me and asked me for my member number. I did not want to give it to him because his tone of voice was not professional and believed what the other staff (Moses) told him. When everything came down, he called the police and canceled my membership.

When I joined Planet Fitness in May 2011, an agent of PF advised that should I wish to cancel their contract, they will transfer my membership or cede the contract to a prospective member. When asked if they (Planet Fitness) will find the prospective member, he said yes. At the time, I had all the intentions of using the gym. But I soon moved to an area where there is no PF. I then informed the gym manager, who advised that I would have to find someone to take over the contract, that PF cannot be involved in that process. I have had so much trouble trying to get this contract terminated as it is impossible to make use of their facilities.

Myself and another member came into the gym on 04-12-12 at 9:30 and began working out. My cousin, who is the other member, was helping me with on some of the machines due to her knowing more about them than me. Well one of the workers took it upon herself to go tell the manager, whose name is David, that my cousin was training me in the gym and she didn't think she had a membership card, and that she had seen her come in there more than once a day. The manager then began to follow us around the gym watching and seeing what we were doing. After about ten minutes, he came over and first told us that we could not use one of the machines we were using and began to tell my cousin that she could not do any training in the gym, that she comes in there too much.

In December 2011, I joined the Planet Fitness in Shelton, CT on Bridgeport ave. I received a promotional card in the mail that says, "$5 down, we will waive all previous balances." I brought this card into the gym. I explained that I still have a balance of $47.70 that is owed to the Milford, CT Planet Fitness. She said that is fine and joined me up. I paid for the deposit and I have paid for every month since then. I used the gym for the first time today, 3/29/2012. I went in tanned and when I came out, the manager named Caesar was extremely rude to me, embarrassed me in front of workers and customers, was very cocky and arrogant and I feel he has no business in customer relations.

My son and his friend have been going to the gym 6-7 times a week for 2-3 hours a day for over a year. Last week, after entering the gym, they changed into their workout clothes; and when they came out of the locker room, they were told their memberships were cancelled. They asked why, and they were told because they were laughing. When they said that was ridiculous and thought they were kidding with them. However, they were refused entry into the gym and asked for more information but were denied.

Discrimination at Planet Fitness - Black people are not taken into consideration when it comes to the "head gear" rule at Planet Fitness! No, it is not religious or medical needs, but they are affecting my health when they told me that I can't workout at the gym because I want to keep my hair up and dry. As a black person, I have the right to be healthy, workout and protect my hair. Baseball caps do not work for people of color. A person who is not of color would not understand this because their hair is different than ours. So when the manager of the gym told me if I don't like the rule then cancel my membership, I was outraged. To me, this is a way of discrimination with censorship. They can't say no blacks allowed, but we will say no head gear so they can't come. I follow dress code, but when it comes to the "head gear" code, it is an issue that needs to be addressed.

I am a black woman who wants to look good and feel good. I also take care of my hair. I bought a hair product that supports my hair to breathe and look good after a work out. I purchased it at Sally's beauty supply store called Dri Sweat Women's Active Wear Protector Cap. I was then harassed by a staff member telling me that my hair product was not in code. I took this very offensive and discriminating against as a young black woman who decides to work out and be healthy. While our nation is fighting childhood obesity, heart disease, diabetes all around and any other overweight related health concerns that plague society. It would behoove such companies like Planet Fitness to do all that it can to reach out to those who need it most, like inner city people who happen to be Black and bi-racial. We, as black and bi-racial people, take care of our hair in a different manner than Whites. This is discrimination at its finest.

My credit card was stolen and I received a replacement card. I was on a $10 monthly payment plan. Planet Fitness in Souderton wasn't able to charge my account and charge me an NSF fee of a total of $80. They never called or emailed me about this and instead were happy to charge my card. I called to complain and went in to complain and was told thy couldn't waive the charges and that my account was cancelled. To make matters worse because I was a member for less than 12 months, they were charging me a $59 cancellation fee. If I didn't pay them the $139 they would send me to collections. I was furious and then they threatened to call the police. That was fine with me because I know who the thieves are. Avoid this overcrowded, rude staff club.

My daughter and I were in the changing room/bathroom/locker room. The custodian did not make his presence known, seen us, and proceeded to vacuum. Last night, the night custodian made his presence known, which has happened for the past week. However, last night, he was angered having to wait. He walked out angry, and said, "Every night." I have had to ask him to give me five minutes so he will stay out!

The staff there was very rude and nasty along with the manager who is very nasty and who does not seem to understand that if the customer don't pay, he doesn't get a pay check. I went to the Pelham branch with my father and sister who is a minor and because she didn't have an ID, they wouldn't let her in. Let me tell you that my father is a black card holder who they consider to be a VIP customer. I just can't believe the attitude of the manager. I would never go back. I strongly recommend no one to join Planet Fitness gym.

Planet Fitness never told me that there is a membership fee of $10.00 for subscription. They asked me for a credit card for monthly charges to be auto debit, but they not only took the monthly fee, they also went ahead and charge me for the membership that they never told me about. Moreover, in the month of January, they charge me five different times for monthly service, which I don't agree with, because I only have 2 memberships with them. Planet Fitness deliberately charge on my credit card like if that's their credit card. The manager at Planet Fitness wasn't helpful at all.

My name is Linda ** and I am a member of Planet Fitness and went through their website, and it seems you give the company or franchise its ratings. I would like to inform you of the discrimination and insult that I encountered at the new Rochelle branch with an employee and the gym manager, Chris. The Hispanic lady who checks the gym members in when they come to the gym had been quite rude to me the first time I went to work out at that particular gym.

Just want to ask why you are sponsoring The Biggest Loser when PF does not allow us to use their own personal trainers in their own gym. This is such a disconnect. Let the trainers work us!

I can't cancel without writing to the club. I have a balance because my card expired and no one mentioned it when I came into the club to satisfy the bill so the next month and the month after that the same issue. You ask why 2 months went by before I really noticed. I moved out of state after paying the first bill that came in the mail. I used auto debit from my bank account and the person taking my payment the first time used my updated card to make the payment and never told me that the reason a bill came in the mail was due to an expired card. The manager told me they aren’t refunding anything although I had not used the gym in over 2 months and she could see that I hadn't (because I moved) but instead told me it was my fault!

I already have membership. I bought my wife in to try the give for day. They refused and said I pay 20 dollars. I refused. Other gym don't do this. They lost my future business.

It doesn't even deserve one star. Everything was hunky dory until I tried to cancel. You can't cancel over the phone, you can't cancel with a fax, you have to mail in a letter—fine. I mailed in a letter to cancel. I got charged again. When I called in to ask why the employee told me it had to be certified. Fine. Did that. Even took all the money out of my bank account. Now they won't cancel because I have a balance on my account. This is a load of bull and I am done with it. I finally found the number for corporate and will be calling them first thing Monday morning. I work 60 plus hours a week out of state and cannot go in in person to fill out the form. Now I am seeking legal action. I want everything from the last 18 months (since I was in the gym last) that I paid back. I want them to remove the late charges they say I owe. If they do that, I will drop it. If I get more trouble, I will be seeking damages.

Having worked for PF, there are a few issues that need to be resolved. Most PF will not come back to try and claim the money. They will just refuse new memberships under that name until the balance is brought to 0. Most have annual $99 down/yr contracts. Around Christmas, these are the best deals and in my opinion, the only reason to join. They are a private club with extremely high turnover rates for employees. Typically, only the manager staff stays on for a year or more and most employment agreements are severed for trivial reasons bordering on personal issues with very little time or effort exercised (no pun intended) to correct the problem.

I am currently in a battle with Planet Fitness in Bloomington, MN. My son signed up with them, and they failed to ID him. He is 17 and cannot enter a contract. His mother and I caught the problem right away. He has used the gym once. No big deal right? No, they will not simply cancel and waive the fees. They want me to come in, even though I barely even have time for my family, let alone them. I work 50 hours a week, and am going back to school. My wife works two jobs, with school as well. The manager keeps telling me, he signed the contract, etc. It doesn't matter! He's 17 and cannot be held in a contractual obligation. They better cancel without a fee or I will be having a huge blow out with them. If they even think about trying to collect, or hit my credit, I will be hiring an attorney.

My son called me from the gym telling me about the problem he was having on Planet Fitness and his account. He was telling me how Steven who's employed at the gym in Ocoee was degrading him and I could hear Steven in the background yelling "your account is always insufficient". On about he drives a Mercedes and my son drives a Nissan. This is unacceptable, unprofessional and demeaning! I told my son not to argue with him even though he felt every right to defend himself. People go to the gym to better themselves if it's health, self-confidence, mentally or just for a better look.

When I joined the gym almost a year ago, I was told that no head gear was allowed, except baseball caps. I turned to the worker and told him that I have to use a bandana, because I sweat a lot, and I do not like the sweat to get in my eyes. He said the bandana was okay. A few weeks ago, I was told that I could not wear a bandana, but a headband was okay. I folded my bandana into a headband, and was told that it was okay like that. Now, I was told that I could not wear a headband. I am quite puzzled. I told the manager that a baseball cap cannot hold sweat, to which he agreed, but he could not give me the reason why headbands were not allowed. What is my recourse, other than quitting?

I am extremely upset with the way I am being treated. Planet Fitness is stealing my money! I joined the Wilmington Delaware club in July of last year. I got the black membership, and then moved 5 months later. Knowing I had to wait a year to cancel, or be subject to the early cancellation fee, I waited and continued to be charged the $20 monthly fee without protest, even though I could no longer attend the gym.

I would like to have my complaint removed at my request. I spoke to the owner and she was glad to help & did so. She also called me and personally gave my son a temp membership! Thank you in advance.

I'm wondering why our local Planet Fitness in Hampden Township would not allow my son to do a "short term (paid) membership", while home on leave from the US Army! Some back ground, my son was what they call a 'black card member' at PF in Hampden before he left for basic training back in July. He is coming home on 11/18/11. He will possibly not have to be to Texas Ft. Bliss until 12/5/11. All my son wants to do is keep up his PT while home. He asked that I check with PF, because he was a member and while he's home, he will be working out of the Mechanicsburg Army Recruiters office.

I applied for a job at Planet Fitness and got the job. By the way, I only worked five hours and was fired for no reason, whatsoever. They were showing me how to fish people's accounts even if they have not been to the gym in months--to me, this is robbery. They also told me that when "black people" come in for a tour, I was told by Shelly, the manager of the South Carolina Planet Fitness, not to show them the tanning beds because ** don't tan. I was shocked and sick to my stomach when I heard this. So, people in Charleston, don't be part of a racist company, and do not work out in Planet Fitness. Shelly, the manager, doesn't support someone that is ugly inside and out. She is a **. Thank you very much.

I went to Planet Fitness in Clifton Park, NY today and was discriminated against and no one could tell me why. I wear a silk scarf when I go to the gym to protect my hair every time I work out and I was stopped today and told, "you cannot wear door rags at the gym". When I asked for a reason I was given the district manager's card and told to call him to find out.

I have filed a previous complaint which you have posted. This complaint which I refer to also has a response from Planet Fitness (DM). However, I am providing you with another response to show consumers just how this company does not care about you whatsoever, except for ripping you off. I will be the first in line the day and year a class action lawsuit will be commenced by a large law firm against Planet Fitness for intentional and illegal contract practices.

I have been a member of the Planet Fitness gym in Ocoee, Florida for more than 3 years. Three months ago, my credit card reached its expiration date and I received a new one from my bank. Yes, I did not notify Planet Fitness of the new card. It was an error on my part. However, I am a regular attender at the gym. So, I thought that I would discuss this with the folks at the desk as soon as possible. On a side note here, never in the 3 months of getting my new bank card did I ever receive notification or even a comment when I showed my member number at the door to get in. Instead, I received an email stating that my account was past due $40.31 and I needed to correct this immediately.

Hi. To all who is reading this, beware of Planet Fitness. Yes, they're rude and display racist behavior. They lie to you at the inception to get you to sign and then take money out of your bank account. Their District Manager is ** and a loser at best. Please read my complaint to their office and the rude response from the D.M.

I have been trying to cancel my membership for approximately 3-4months now. I sent in the "certified" letter they requested and now about 4 months later, I am still being charged my monthly $10.00 fee plus an annual fee of $29.00. I called the manager at the East Greenbush branch and he was totally unhelpful. He told me it is policy that they need to talk to the person as well, and apparently there was a $20.00 balance which I was unaware of.

My wife and I signed up with Planet Fitness in April. We both were very busy, and didn't have time to go very often so we cancelled out our memberships about a month later. Recently, I rejoined in early September, and quickly noticed that quite a few pieces of equipment were missing. Most noteworthy of having a squat rack, I asked another member if there had been any talks of the gym getting one. He informed me that they just removed it not too long enough because they do not want body builders in the gym. This is of course ridiculous, as anyone can benefit from squats.

Buyer beware! While at the gym the other day, I was informed that I had to remove my hat. It is a simple crocheted hat I wore to keep my head warm. The manager had an employee tell me that I had to remove it. I spoke with the manager about this, and was told that anything other than a baseball cap wasn't allowed. Well I don't own or want to wear a ball cap. This is a total contradiction to their mission statement, which states that they want you to feel comfortable and accepted.

I wore a workout belt to help with fat burning and water loss during my workout at Planet Fitness on Ives Dairy Road in Miami. The Manager Mariana and another employee named Vincent told me to remove the belt or wear it under my clothes because it is against their "rules".

I signed a contract with Planet Fitness for 3 years. It was explained by the consultant that I can pay the amount once a year. I asked for a 1-year contract but he explained to me that I can sign for 3 years but pay for only 1 year, and if I wish to continue after a year, I can pay the next installment amount package as I go. But after three months, I saw my account is in arrears. I called the management to speak with the consultant who assisted me but he is no more working there. Now, they are saying that as I signed the contract, I need to pay the amount. I don't know how to proceed now as the consultant who helped me is no longer there. Can anyone help me how to sort this out? I am even ready to cancel my contract as it is just 4 months old.

I canceled my membership, along with my son's membership, over a year ago. And I paid the balance they said was due after I canceled. Now, over a year later, they started billing me for $39.00 in June. I do not even have an active membership with them anymore. I tried calling them. The guy who answered the phone told me not to worry about it as "they will not report it on my credit anyway".

I was a member of this gym for more than three years. I haven't visited the gym more than two years because of my busy schedule. I got an e-mail saying that my membership wasn't paid. I checked my balances and found that April to June wasn't deducted from my direct payment account. I went to the gym and talked with the employee there. My credit card was renewed. She said that my account was closed and I owe them $70.00. My membership fee is only $10.00/month. So they charged me $40.00 fee. I asked to see the manager and she told me that he only works during weekdays. I went back to the gym and asked Rick to waive the $40.00 fees but he refused. They screwed my account two years ago and they overcharged me $20.00. Rick reviewed my account and he said that he was going to issue me a credit. After not getting credit, I reminded him again and he asked for a copy of my statement which I gave him.

I cancelled a gym membership on July 1st. I went into the location to cancel. FOr some reason I had a balance due of $31.64 evebn though I was on automatic payments every month of 21.64. I went home paid the balance online and was told that I could just call the location to cancel over the phone when balance was paid. I called back on July 2nd to cancel. The girl I spoke with said ok its cancelled. The following week I stopped by the gym to verify my payment for $31.64 was taken and it was cancelled. The gentlemen at the desk said yes I show your membership is cancelled. On my credit card statement for 07/18/2011, I have a charge of $21.64. I went into the gym for a third time & they advised it was never cancelled & they refuse to refund the $21.64. I am going to dispute this charge with my credit card company. However, this gym is so dishonest I am afraid they will send me to collections.

I went to cancel my membership with Planetfitness and was told I had to pay $58.00 to cancel because it has not been a year.

On 6/14/11, at about 2pm, I was at the Melville branch for my work out. I showed my card to the girl at the desk as usual and she went ahead to clarify that I was from another branch - Carle Place. So I said to her that I have officially transferred to this branch and was informed the last time I was there on 6/6 or 6/7 that it will be effective on Saturday, 6/11. On this day I had to pay extra $5, so I said I will start when it becomes effective, instead of paying $5 each time. However on 6/14/11, the girl at the desk said since I joined in April, I can officially transfer by the end of June.

After two years of paying for a membership I could not use, I attempted to cancel over the phone and was denied as they do not allow cancellations over the phone. I came into the club and attempted to cancel and was denied because of a balance due from two years prior when my CC was stolen. I updated my CC info in 2009 but after the bill date and was charged, thus, I still have an outstanding balance of one month plus the return fee. I have been a member for over 4 years. I paid two years longer than I needed to and referred several who eventually purchased memberships.

Planet Fitness, Waterford, CT is very unprofessional and has poor customer service. I’m a long-term member that never missed a payment. I finally decided to cancel my membership (contract). I stated my intent and signed a cancellation form, which was co-signed by a member of the staff. A month after the "last bill date", I'm still getting charged! The BBB & RipOffReports sites validate numerous "billing errors" and problems from this gym. Buyer, beware: get the termination details spelled out and mutually agreed to before joining this place. Use a credit card for protection. It's a very frustrating experience. And they have no intention of changing their business practices.

On 2-3-11, I had four hundred and 25 dollars stolen from my locker in my wallet. It was partly my fault because I left the key in the lock for 1 half hour. The manager was in the locker room during the cleaning time. I had went back to get my key after I knew I forgot it.

Planet Fitness on Route 70 in Cherry Hill, NJ has the worst management I’ve ever experienced. They cancelled my membership and called the cops on me because they, as usual, could not help me with my billing question and thought I was giving them an attitude. I wanted to pay them by check or another credit card for that month. This happened on the 17th of January 2011. I pay for my son who has a white card and I, a black card, but if there is not enough money on the card, they charge me an additional 10 bucks each because they say they can't bill them together. What kind of company can't accomplish billing both together? The front desk responded by saying, “Sorry, we have an outside billing company that handles this so and they can’t bill a white and black membership on one charge.” I asked to speak with the manager when one guy behind the desk told me to leave and take my two sons with me. My sons, 18 and 14, were already working out. The manager finally appeared, but was busy kicking some other guy out, how ironic. Incidentally, they called the cops on that guy too. Then they kicked my son out because he was related to me.

I transferred from their Centereach location last May. I had the $10.00 per month plan, which is what I had in Centereach. I was told that I did not in fact transfer, but I filled out the online registration. Now I remember going to the gym and then signing me up. They have been charging my credit card $19.99. This is a mistake and they refuse to give me my refund of $70.00. I would not agree to sign up for the black card. I do not tan nor do I bring other people with me that don't have a membership. There is no other reason to maintain a black card. I have brought this to their attention and they refuse to refund my money. I told them to cancel my membership, but I was told I would have to come in and do that in person. If you check my attendance at the gym in the last 7 months, it’s maybe twice. This is like highway robbery.

I went in to cancel my membership and was told I owed nothing. On my credit card statement, I was charged $30.74 membership fee on the day after I cancelled. They refuse to issue a refund, so I will take the matter up with my credit card company.

My son was let go from his position. He plays high school football and his playoff game was switched. He was unable to find someone to cover his shift and asked if he can train someone so they can cover for him. She didn't like this and made up stories that he wasn't closing the center properly. She made this up just to find an excuse to fire him. She threatens the other students that if they don't learn their jobs, she will get rid of them. She badmouths her employees to other employees. She discriminates when people apply for positions. She is very unprofessional. I want to file a complaint with corporate but they do not provide their contact information online or at any of their centers. Please help.

I signed up online and for some reason it chose my "Home" club in Trumbell, CT instead of being closer to home. I signed up for the service that allows you to go to any club, so I really didn't think it mattered. I got an e-mail saying go to the club and pick up my membership card and get a tour of the facility. They could not find my paper work and said my billing information was wrong. No one available to show me around.

My complaint is similar to Romeldia of Detroit, MI (Oct 26 2010). I purchased a membership and had it for months. When I became unemployed, I called to cancel on 10/01/10. I was told that I was paid up until the 10/17 and I could stop by anytime before then to sign the cancellation papers. When I checked my bank account a few days later, I noticed I was charged $30.74 the same day I cancelled. When I called Planet Fitness, I was told they will not refund my money. I have since taken it up with my bank to get my refund. I am unemployed and every penny counts. It’s like robbing the poor.

I have been charged monthly charge twice this month. I am unable to speak to anyone in the corporate office, no one returns my calls. They are the worst with customer satisfaction.

After waiting two weeks to speak to the manager, I found that he kept ignoring me. He said he had to speak to a customer, but instead he spoke with 2 customers and 3 employees and was on his way to speak to a 3rd customer when I finally asked him how much longer I had to wait. At that point he became belligerent, and I decided to leave the club. His manner was not appropriate for a manager.

Planet Fitness, South Africa are stealing people’s money by forcing them to re-join or to be taken to court or blacklisted some after 2-5 years after ending their contracts. Check the Internet, ** has + 1000 complaints.

I purchased two memberships from the Livonia Michigan location, one for myself and one for my husband. He only used his once in about six months, so I decided to cancel. I was first told that I could cancel over the phone then once I tried to do this, I was told that I had to come in. I went in on the 12th of October to do just that. I asked if I would be charged the $10.00 monthly fee, they stated no, it was not due to come out until the 17th of the month. I just happened to call my bank to verify funds for another transaction and discovered I had an overdraft charge of $30.00.

Talked to person on duty. Was not going to be in NY in October. I wanted to transfer membership. They told me I owed $. I paid $. They said to wait till October 17 to transfer - tried and couldn't on the net. Called them and the person answering the phone told me that I was all set, paid in full, and the membership was closed. Today there was $ taken from my account and I called and this person told me that I owed money, the account was still open, and I hadn't closed the membership. He also said I should have known to fill out papers to close account. I retorted by saying I wasn't the person who should have known to fill out these papers and the person I spoke to at PF never had me fill out any papers. My husband's account was not closed either. The manager said that my account has been noted as a bad account - no monies gotten from the bank statement.However, I had money taken from my account today. Why not the other times?