New York Sports Club Reviews

The club has had 11 general managers in seven years. I was given minimal training and left to the wolfs. I was not given much support from Sheila being she does not know much, she can only put on a good show for corporate. I had four managers in sports club for kids in one year. Due to lack of support and help from corporate, I worked very hard to rebuild the culture and member relationship there and was not given any credit only to be told to document and replace sales people.

I was given a hard time for lack of sales. All the competition is 19.99 and NYSC thinks they can get 49.00 and up for an old rundown club. They did nothing to react to the market but run the same lame sales and replace employees after they treated them poorly. They paid sales people 6.00 per hour plus commission and expect them to prospect two hours a day out of the club. One of the complaints from sales people was that they can't afford gas, etc. NYSC's response was 20 contacts a day or coaching log then documentation.

Sheila feels she is above talking to sales people. I once got reprimanded for introducing her to a new sales person. She once told an employee they have to gain respect to talk to her. He quit shortly after. I did not see eye to eye with Sheila because she played favorites with certain people. Example, I found syringes in the club several times in the break rooms and nothing ever was done, no drug tests, etc. This is a major issue! The fitness manager is one of her favorites. Towards the end, she did the same thing she did to the prior manager to cover her job. She terminated me for poor sales. No write-ups nor documentation. She is a very sadistic woman!

I can write a book about my year there. Stay far away them. They don't value people or members!

By the time training had finished, my left leg was in total pain, I had exacerbated my knee injury and now my hip was out of alignment and I had painful sciatica running down the back of my left leg from my butt. I could barely even do straight leg lifts which are rehabilitative exercises.

When I brought my situation to the Club's attention, a membership consultant mentioned the names of three trainers I should have worked out with who had more experience than Stephanie and were suitable --- Eric **, Yusuf ** and Vanessa. Due to injuries sustained while training (I presented my diagnosis and medical bill) I requested my training fees be refunded and I also asked for a year of membership fees returned to cover my medical costs. The General Manager ignored my medical bill and diagnosis and said that Zurich Insurance, the club's insurer, would handle the complaint.

Unbeknownst to me, the Head of Fitness Thomas ** had already filed a claim with Zurich Insurance of which the General Manager Kern ** was aware, in order to create a cover up. The club at 86th Street never addressed my concern. As of June 17th Zurich Insurance sent a letter to me stating that they had responded to the complaint I reported and that the claim was denied following an "investigation". This is a fraudulent, misleading and untrue statement. Thomas **, Fitness Head, filed a confidential claim with Zurich Insurance which I never saw. Thomas refused even to provide me with the claim # and did not inform he had filed the claim. I only found out about the claim later. Thomas told me, "they" told him to keep it confidential.

Regardless, NY Sports (Town Sports International) is not even covered for member injuries by Zurich Insurance! Please pay attention in case you are injured at the club. I have no idea what Thomas ** wrote in the confidential claim he filed on the club's behalf. The claim, as regards my situation, must be irrelevant since NY Sports is not covered for member injuries. When I spoke to Zurich Insurance, the claim adjuster refused to accept any information from me, including my written statement, medical bill or diagnosis. The claim filed by 86th Street management was one-sided, not transparent, not addressing my injury and not filed by me. The result of the erroneous claims is clear. Now that Zurich - the insurer is involved, my ordeal has been passed to NY Sports external lawyers. No information has been forthcoming so far. What a mess!

NY Sports and Corp management avoid responsibility and act in a sleazy, devious and secretive manner. My case was cut and dry. I had an injury due to an inexperienced trainer who repeatedly prescribed the wrong exercises which exacerbated an old injury and created a new one. Rather than accept responsibility and refund my fees NY Sports has created a charade of false insurance claims and statements. NY Sports created a fortress around themselves to dodge accountability. Who knows what legal fees I would need to incur now that NY Sports at 86th Street followed the necessary channels to have my complaint dumped into the lap of the external lawyer?

It is bad business practice that the Club Manager could not apologize to me and just refund my money. The reason is that someone - Kern **, Stephanie **, Thomas **, or the original membership consultant I spoke to Abdul **, would have to take responsibility and corrective action to better manage the club. Kern **, the GM, obviously wanted to shuck off that responsibility and avoid blame. I would not recommend NY Sports. The management and trainers I met with at 86th Street are immature, hostile, unprofessional and not respectful; not at all interested in customer satisfaction. They are trained in evasion tactics.

I have an exacerbated injury to my left knee. I am in pain walking, sitting and climbing stairs. My left knee and hip have inflammation. I have a hip injury, sciatic pain, pain to my lower back, hip and butt. My left hip, spine, left shoulder and neck are all out of alignment. I have bills from the acupuncturist to address the pain, a massage therapist for the muscle strain, chiropractor for misalignment, orthopedist for my knee, MRI (? to be decided), and physical therapy (which I now need undertake to address the recent injury) = >$4,500.

She knows I'm married with 2 kids, but since she started working there, never did she introduce herself and say this is my name, she would only wave and smile when I pass by to pick my kids up from the daycare in gym. I told her if anyone called me hun, which has happened before, I wouldn't think anything of it. Now she is making a big deal that I called her honey as if I did something horrible. Then when I proceeded to tell her the problems again, she cut me off again. She did not even give me a chance to tell her that people are going to the bathrooms and can't even wash their hands, and go directly to use the gym equipment which is rarely cleaned. To avoid creating a scene, I walked away telling her and her staff that my 3 and 5-year-old who accompany me to the gym every day can listen better than her.

They make excuses that it's the members’ fault, and play the blame game. Many occasions, there is no soap in men’s locker room, on some occasions no towels, so when members go to the toilet, they just rinse with water and do not wash their hands with soap before using the gym equipment. If the steam room works, sometimes towels are left by other not-so-nice members and management does nothing to clean up, leaving the bacteria to spread with the steam. Steam and showers are not kept clean on a daily basis. Shower curtains are slimy unclean while shower stalls even times smell like urine on many occasions. The towels they supply to members are sometimes dirty. There is only so much blame that you can put on members, as it's still the management’s responsibility to keep the other members safe and the facility running properly.

Cheryl ** responded, "It will be filled". On May 11th while on Paid time off before the layoff occurs, I received a phone call that the position is not filled yet and the role of GEC will continue until the position is filled. Other GEC's received the same call that night. The human resources department explained they didn't know anything about this. The Regional Director was informed by Cheryl ** to inform us that this will not be documented or written down on paper. When I asked for a formal letter explaining the layoff extension, explaining that we would receive our actual hourly rate, the new end date, and Medical insurance expiration date and cobra information. No answers were given.

These people are crooks and are refusing to refund my money. They could tell me that the last time I used the gym was March 2008. What they can't explain is why while I was actively using the gym, I would receive coupons, special offers, a newsletter etc. from NYSC every month. Since canceling, all that mail stopped. My address hasn't changed so it is obvious that they didn't want to alert me that my membership was still active. What is sad is that I liked the gym while I was a member and have recommended it to many people. I will now try to take them to court. Beware anyone who is thinking of signing up or looking to cancel your membership. This company uses deceitful tactics to steal your hard-earned money. Shame on NYSC.

When walking in, I was asked to fill out the entry form (which is obviously used to collect leads and solicit those individuals who decided not to register. I was then given a tour of the gym by a Mr. Lamont ** who also introduced his self at my Membership Consultant.

After being given the full tour, we sat down to discuss logistics. After hearing everything he had to offer, I was 90% sold and had even agreed to give him my credit card number which he wrote on the entry form I was asked to fill out. I then had some second thoughts and told him I needed to sleep on it for a day or two.

He quickly took the card and filed it away, saying that it wouldn't be a problem and I could even call in to officially sign up if I choose to. On the 20th, I even called Lamont and told him I needed more time. Then, on the 21st, I received a message on my house phone welcoming me as a member. As this startled me, I ran and checked my finances online and saw the credit card that I had left him with the info for was charged $144.60.

Apparently the remaining 10 days of the month is worth $55.60. Nonetheless, the point was I never authorized this payment nor signed or agreed to anything. I've since tried calling Lamont numerous times, and he is always never around or "busy" and will call me back. Of course, I've never actually been called back.

I've also consistently asked to be transferred to a manager, but they too are "always busy and will call me back." I also have received a call back from them. Of course, I was also charged another $89 on August 1. Thankfully, after 6 calls, I was able to get someone from their Customer Service department to cancel my membership and send me a notification of cancellation (which I was told I would receive 3 times prior) today.

I have yet to receive my refund for both charges nor hear back from the actual location that has scammed me. I have filed a dispute through my credit card and am awaiting a response.

Anyways it got to the point where I felt as if I herniated a disc in my lower back. I went to the manager and explained to him that I have a lot of back pain from the sessions--four so far. She had no compassion and the assistant manager said there was no recourse because I had a preexisting condition and was taking medication. If I was taking medication they shouldn't have signed me up in the first place. I told them I was depressed and they signed me up anyways.

So anyways I went into his office almost every day to show him my condition. Had an MRI, which checked out okay though no herniated disc. But the pain was unbearable. At least I should get something back. I went to three different doctors; one a chiropractor which made things worse, and $2000 in medical bills later I was no better off even with a medical letter from my father who is an MD. They said he is not a cardiologist. Well my dad has been practicing medicine for 50 years in Brooklyn and is one of the oldest practicing physicians in Brooklyn so he should know what he is talking about. After about $1500 in medical costs and six weeks in bed as well as consulting with three doctors--a chiropractor, an orthopedic surgeon, and a physical therapist--they all said I had a problem but wouldn't write a letter letting me get out of my contract. I was even more depressed.

H.F. didn't care one bit about the physical pain I endured afterwards for six weeks. I couldn't walk straight and I ended up getting a divorce six months later. I couldn't sleep afterwards either and my meds had to be increased. The people at NYSC care only about the money. Once they get it, if someone cancels a contract, the company gets the money either way and will fight to the bitter end to get it.

I went a total of 4 times. I continued to pay and was happy when the end was near. I get charged for 2 additional months. I ignored until the phone calls started. I ran into someone who works for NYSC and he said, “Let me take care of it for you.” I explained it’s really just principle. I no longer want your service so I no longer receive your service, so I will not pay! I am a consumer, not an idiot. He took my tag and made a phone call. Poof, the phone calls stopped and he said it was all taken care of. I thanked him. One year later, the phone calls started again. Then long and short of it, he told the GM of Carmel that I told I was just stopping the phone calls. That just doesn’t make sense. I would have paid a year ago now. It is on my credit. I would highly recommend not joining a fraudulent group such as NYSC.

I didn't use it from December 2009. I ended up paying some smaller fee. But how many of us will just pay and get over it? Corporations are sucking everything from us, as much as they could, scaring us by threats that it will affect us, etc. Who will make them stop? It's completely scam, harassment, and robbery. Anyone who is thinking of joining NYSC, think again. There are plenty of other gyms with no cancellation fees and membership fees.

I explained my situation to Amex and asked them to recover as much as possible and they did, for the last two months. Then I received a call from NYSC with demand for money. When I tried to explain what happened, the person on the other end hung up on me without a saying a word.

After a month I received another call, this time from a collection agency. They provided me with "my" account number and a phone number to contact my creditor. I called them and told my story. As a result, I've being told that I do not owe NYSC anything and when I asked for a reference number, she said that she was sending an e-mail to the collection agency as we speak. The next week, I received a call from the collection agency again. They did not get any email. I called NYSC. They told me email was sent. In a month I've got another call from collectors. This time they know that my membership was"Gold". Tomorrow, I have to call NYSC again.

With that in mind, we went to the club asking to try the facility before we commit to a contract as I wanted to get my girlfriend a membership there. However we were met with appalling unprofessionalism of Mr. ** who flat-out said that we either commit to the membership on the spot or I pay $15 guest fee to use the facility! The horrible attitude and sarcasm he displayed while interacting with us made me decide to cancel my brand new membership and never ever do business with this company. I'd rather belong to 2 different other gyms than subject myself to this kind of a treatment.

Just seeing Mr. ** laughing at us as we were on our way out made me realize that this company rightfully deserves all those negative write-ups especially after he ridiculed me with an accusation of getting a cheaper rate in Staten Island so I can use the Brooklyn location, which is allowed in off-peak hours regardless of his nasty comments.

Needles to say, I also tried to get in touch with a district manager, Frank **. I left a message asking him to get back to me to resolve the problem since the general manager of the club was unavailable and Mr. ** said he was in charge of the facility at that moment.

Now I understand why NYSC have a horrible reputation all over the Internet! I have been a member of 4 different gyms in my life, I am also a certified personal trainer and find those business practices as very unprofessional and deceptive at the least. I am not going to buy the membership just because I want to give a facility a try and possibly not being ever able to get out of it! I promise to make every effort to let everyone out there know how we were mistreated by Mr. ** and very possibly NYSC as a whole. Thank you.

I signed a contract that had some rather ridiculous stipulations regarding cancellation, but I thought it would be a good reason to get me to the gym. The contract was for a year-long membership. One of the stipulations in the contract is that you cannot cancel your contract without proof that you've moved out of the area of a NYSC. The proof has to be a lease and/or a utilities bill.

A friend of mine from work was going to the gym as well, but she moved out of range in March. She brought her new lease to the gym and was told her membership would last another month, because she hadn't given a 30 days notice. Moreover, the next time she spoke with them, they had absolutely no record of her bringing in the lease. I should have known there would be trouble then.

In June 2009, I moved to my parents' house in Albuquerque, NM. That is 2700 miles out of range of any NYSC, including the Boston and Washington DC branches. Also, because I'm taking care of my parents' house and my dad still pays the utilities, I have neither a lease nor a utilities bill. Thinking that NYSC might contain thinking individuals who would be more interested in customer service than in mucking things up, I asked what I could do. They told me nothing.

Nevertheless, in September, when I was fully moved in and had changed all of my mailing and billing addresses, I sent the NYSC Montclair, as well as the NYSC Headquarters in New York City, a copy of my driver's license, the post office confirmation of my new address, a copy of a bank statement, and a credit card statement--all federally-recognized proof of my new residency.

I didn't hear back from them and was still charged on my credit card. I registered a complaint with the Better Business Bureau. (Apparently, I was not the first, either.) Unsurprisingly, the Better Business Bureau did not hear back from NYSC Montclair and recommended that I take legal action. I have declined payment on the credit card charges from NYSC, but those have been denied because I can't get in touch with NYSC Montclair. Now I've found out that they are continuing to charge me the monthly fee, even though the contract has expired.

I tried to call their 800 number (1-800-666-8080--perhaps the 666 should tip you off that they're cursed), but I got a recording that their customer service team was out of the office for lunch. So I wrote an email. I also started a blog. I have been paying $73/month since June for no reason. I was unemployed, and this has not helped my credit card bills.

Why would you give me a regular contract if I asked to be signed up through my company? When I called member services, they had the contract that I signed to fall back on. It doesn't matter what the representative told me, only that I signed a contract. How was I supposed to tell that the contract I was signing was a regular membership versus a corporate one? I’ve never signed a corporate one, and this is the first time I've ever worked with a company that offers this deal with a gym. When I asked if I could just simply change the contract to the one it was supposed to be, the member services person told me that I had to wait until my 1-year contract ended. She admitted there was probably some miscommunication and gave me an extra month free. Although this case is not so severe as others, I feel as though I was misled. And even when member services recognized the room for error on their part, they couldn't give me the service I wanted but rather extended the service I didn't want.

I came into the gym, asked for a certain membership type, was given a different one. And when the error was recognized, I was still forced to stay in the wrong membership type. I know I'm supposed to read the contract, and I did very well. But how was I supposed to know that I was being given one membership and not the other. I don't know what a corporate one looks like versus a regular one. I thought the rate I was being told to pay had incorporated the company discount, especially since the rate I was paying at this gym was less than it is at other gyms. I think the only reason they have the $150 cancellation fee is because NYSC knows they are going to screw you over some way and that you will most certainly want to cancel as a result. A gym should guarantee satisfaction, not charge you to cancel in the event of dissatisfaction. Does a gym exist that doesn't screw you over?

Anyhow, I've emailed the company with the following threats: 1) Contacting the Better Business Bureau; 2) Taking them to small claims court since they have no proof that I reinstated my account; 3) Contacting news agencies which I have already done; 4) Posting on every available review site my story; 5) Denying charges on my credit card; 6) I'm going to check Facebook and start a group. The more publicity they get, the less sales they will make. In a bad economy, such as this one, they have no pricing power and fewer members. Now is the time to kick them while they are down. We can win this!

Each time I called, I had to explain the situation over again. I finally had to call the parent company's headquarters, and fax them all the information to get a refund. The woman in the central office never received my fax, so I had to make additional copies and mail them directly to her. The whole process took about six months, and I finally got a refund of about $150. I've read many accounts of people losing a lot more money and never getting it back at all. Their contracts are confusing and full of fine print designed to deceive customers. Whatever its benefits, NYSC is a untrustworthy organization and should be avoided at all costs.

I, like others, had the membership on auto-pay and since I wasn't making any new charges on the account, I didn't see the charges until 10 months later. When I called customer service, they said I needed to show a receipt (which in itself is ridiculous). I was never given one. The lady then said that the contract I signed said that in order to be sure you get canceled, you should send a registered letter to the parent company. I suppose I don't have to say how ridiculous that is. They can see that I moved from the area and that I hadn't used my gym membership in that time, but they don't care. Someone should class action these people.

Additional cost of $79.99 plus an ovedraft charge to an account that was no longer active plus $200 to get out of the contract.

In August 2007 I switched my gym membership from NYSC in Brooklyn Heights to NYSC in Cobble Hill. The director there switched it but NEVER cancelled my old membership, thus resulting in me paying 2x for gym membership from August 2007 to August 2008 when I discovered the mistake. I was promised a full refund in approximately the amount of one thousand one hundred dollars. I have been waiting for a month for the refund and have been promised that it 'will be credited' to my account.

It is my fault for not noticing sooner - but the gym has admitted its error and has still not rectified the overcharges!!!

Monetary loss as a result of these deceitful practices.

I was told several different versions of my plan, no one had the correct information.

I was told that my 2 year contract was not up till August. Then after I asked when my contract was signed up for, they said August in Clifton, NJ. That was not true as I lived in Brooklyn, NY at the time.

After being frustrated, I called again and this time I was told that there was no 2 year contract, that I only had a 1 year contract, which was finished in July 2007. However, I kept being renewed every month with zero notification or notice.

I haven't been to NYSC in a year and still was being charged every month with no notice. The only reason I didn't complain is that i was i told I had a 2 year contract. HOwever, I later discovered that wasn't the case.

If that wasn't bad enough, I was able to cancel but had to pay for 14 days of service because I didn't cancel early enough.

$89 per month, for me and my mother for 1 full year that we did not use the gym for the false year contract.

a total of $2316

Sometime in May I noticed a list of people signed up for monthly babysitting and my name was not on the list. I checked in with Tonya and mentioned I was not on the list of people paying for babysitting. I was told that the list was old. Tonya duble checked for me, said my CC was on file and not to wrry, I was all set for babysitting. Then, On Fri June 27, I received a call from a phone # 866. When I picked up the phone there was a recorded message telling me to call that number. I assumed it was a solicitor and ignored the (obnoxious, in my opinion) request to call.

On Saturday June 28th I received a call at 8 a.m. This time it was from a number that came up as 999. The person identified themselves as being from a collections agency. As someone who pays their bills regularly, I can tell you that I DO NOT get calls from collections Agencies. When I asked what was owed, they very confused person on the other end said I owed dues to NYSC. I explained that my dues are paid twice monthly and that as far as I knew that charges had been going through. She simply repeated herself. When I asked for more information such as dates the dues were from she said I don't know and put me on hold for at least 5 min. She came back and said the dues were for babysitting and was trying to get me to pay over the phone. When I said I would sort it out with the gym, she seemed somewhat defensive and she wanted me to pay her over the phone. The woman seemed very unprofessional and somewhat incoherent. She never identified herself or gave the name of the company she worked for. I certainly was not going to give some strange woman my cc info over the phone, especially when this was the first I was hearing about owing any money to the gym.

On Monday from phone #636. I received another call first at home, then on my mobile from yet another number and yet another unprofessional woman saying that I owed money to NYSC. The conversation was similar to the previous one. On Tuesday 7/1 I spoke to Tonya at the gym and told her about the calls i was getting. She and Jose looked into it for me and it appears that I did have a balance for babysitting. Jose said that since my dues are paid through Global Fit, the babysitting dues were not going through. I don't understand the connection, but I am just happy that it is sorted out. I paid the previous months where the charge did not go through and prepaid for July. I have receipts for both and was told I now have to pay each month which is a minor inconvenience when compared to having harassing phone calls.

On Wed 7/2 I received another call from 866 asking me to call back. this time I googled the # and saw that it was yet another call from the gym/collections agency. I spoke to yet another unprofessional woman who did not identify herself OR who she worked for. When i told her i had taken care of the payments with the gym she asked me for the receipt number, which I gave her. She was accusatory and stated that the receipt number had not come through on her computer yet and acted as if I was lying to her or trying to evade paying.

This is where I reached my breaking point. I asked her if she worked for a collections agency or diretly for the gym, she told me the gym. I tried explaining to her that the collections department could use a course on customer service and that I was very unhappy with the way I have been treated over the last several days. I enjoy working out at NYSC. All the employees at the Scarsdale Location are not just professional, but kind, friendly and extremely helpful. Tonya and Jose are beyond the best, but absolutely everyone from the employees in the day care center to the cleaning staff who work tirelessly are always wonderful people to be around.

So, you can imagine my surprise when having a completely opposite experience with the collections agency. From the first phone call to the last I was treated almost like a criminal who was trying to evade a debt. When from day 1 I have always made sure my CC was on file and that my daughters day care situation was taken care of responsibly. I don't understand why I have spent the last week being harassed when a simple friendly and professional phone call would have cleared things up asap.

I am still getting phone calls and even a letter saying I owe money, even though I have given a receipt number for the bill I have paid. This whole experience has been completely unprofessional and irritating. I am now researching other gyms to work out! I will certainly be checking my credit report to make sure that they have done nothing to adversely affect my credit rating.

Recently I have been getting many harrassing phone calls from them and now from a collection agency call NARS stating I owe Town Sports International $74.86. I want the harrassing to stop and is prepared to take legal action because i do not owe them. The records will show I cancelled and it will also show I was not using the gym.

NYSC continued to take money from my account even after they no longer had a valid debit card the card as the original was expired. This caused my account to become overdrawn and me to fall behind in other areas of life.

I also noticed that when calling NYSC, they make it extra long to get to the cancellation area. This seems to be intentional and I would love to sue them and really teach them a lesson for being so dishonest. I am at a lost.

I figured since it was just a reservation that I could just call and cancel the whole training session. I called, and the front desk informed me that there shouldnt be a problem. I continued going to the gym with no worries. Then I got a message a week later from Samantha the personal trainer stating that personal training sessions are non-refundable. I never agreed for them to charge that account so I was confused as to what she had indicated.

I called their gym explain the situation to several of their staff members and they would just refer me to member services. Ricardo, the General Manager would never return my calls and when I did get in touch he acted like I was a nuisance. Same situation when I went to the gym, no one from accounts was ever available.

On 10/02/07, I finally spoke to Ricardo who said that I will get a refund after the Division manager agrees to it. On 10/03/2007, was the day he was to meet with the Division Manager he said he would call to inform me, but he never did. When I went to the gym, I asked for him and upon his arrival, this time in person he treated me like I was a nuisance. He walked away and disappeared, I had to ask for him again. I had a meeting with the trainer, Samantha and Ricardo they pulled out the receipt told me that I signed off to it, but I actually did not signed. The copy just had the personal trainers name Samantha printed in ink. Ricardo also told me that the Division Manager did not agree to a refund.

I mentioned the fact that I was misinformed no terms or conditions were ever explained to me because I never thought I was actually making a final sale. He said that the printed receipt is an agreement. I was treated unfairly, and after voicing my complaint to member services and writing an email to NY Sports Club I received an a call from Evan Ghen the Division Manager stating that I will be getting a refund to my account.

It has been a month and I was told the refund would be posted the week of October 08, 2007. As of todays date, November 06, 2007, no refund has been posted and when I call Ricardo Valdez he states that I should just wait. They are so quick in withdrawing money, but they deliberate when it comes to refunds. I am disappointed with the services NY Sports Club as provided me with. Money from my account should have never been withdrawn, because I never agreed to it.

1) Raymond Weir Gold Watch,

originally priced at $1300

2) $200 cash

The thieves left my wallet and my clothes.

In the past, there have been multiple thefts, and nothing was ever done to correct this problem. There are no video cameras at the entrace of the club or entrance of the locker room. There are no security measures in place to minimize such actions.

The manager was not in at the time, but I filed a club stolen items report, and filed a police report at Clarkstown Police Dept. (Police unable to come to gym due to busyness).

Club manager Patti (last name ?) could do nothing for me, but refer me to area manager, who I had to call and follow-up myself. Area manager Robert Cary refused to help, and I requested his manager's name, Chris Gurtchich (unsure of spelling), who also refused to do anything to compensate loss.

This club has a poor record to members' personal security, by it's lack of security cameras. They also refused to follow up on running reports of what members were there at the time and at other times thefts were reported (members scan their ID cards to get into club). May also be staff working there -- who knows??

Stolen gold watch valued at $1300 and $200 cash.