Consumer Complaints and Reviews
I have belonged to the Mahwah NYSC for many years. I recently noticed my monthly membership fee went from $21.35 to $31.05 with no notice or explanation. I have called your Mahwah location and gone there as well. No one can tell me anything except it was done by Corporate. I was guaranteed the $21.35 fee for as long as I am a member. I pay $35/year for the no increased monthly fee. Please have someone contact me about this issue?
This is the response I got!!!! Unbelievable!!!! "This increase in dues will be reinvested into our clubs for the sole purpose of upgrading equipment, enhancing our facilities and programs. We want to be able to offer the highest level of service and amenities to our members. I apologize for the confusion about your annual fee, as it does not guarantee your rate will not increase. I would be happy to extend you five one-week passes in addition to the 30 day pass on your letter so that you may bring friends or family as you wish.
I'm hoping you can appreciate our intentions behind this initiative. I can certainly understand your frustration but want you to know that we are committed to providing you an exceptional service. Please feel free to reach out with any suggestions or feedback on how you would like to see us reinvest in your club or how we can add value to your membership. We are committed to providing our members with exceptional value. I have cc'd Andrew, the General Manager of Mahwah, so you can reach out to him as well."
I have been a member for almost two years. As of Jan I noticed that they charge me 39.95. My membership was 29.95. I called and talk to Carl the manager and he told me that they up everyone membership up 10.00. I said, "I did get any info on that. No email. No letter. I didn't okay that." He then told me that he would refund me the 39.95 and if he could get it back to 29.95 would I stay. I said yes but if not I want to cancel my membership. This was Jan 3. I call a week later to find out about my refund. I still didn't get it yet. He told me it went through and I should get it soon. Today it's Jan 13 still nothing. Called and for Carl again left a message. Again no callback. They are crooks.
Beware. These people will sign you up for membership which is impossible to cancel and then simply send it to collections. I cancelled in person, but they had no record of it and manager would not return phone calls. They did not disclose an annual fee or a cancellation fee either! Someone must initiate a class action lawsuit. This is outrageous!
I have been a member of NYSC for over 15 years!!! They started this annual fee to lock your membership rate a few years ago, and they charge you in January. It has always been $39.99, and this year they raised it to $59.99. Once I noticed this on my CC statement I called to cancel my membership because I don't use this gym enough to warrant this expense. They WOULD NOT refund the $59.99 or even prorate it, even though it was only a couple of days after they charged me! They said they sent out an email notifying members of this charge but I did not see it! You would think they would understand that everyone doesn't wait for emails from NYSC and they probably go to junkmail. THEY BURN BRIDGES with their members and I WILL NEVER be a part of this gym again in my life. They have gone downhill! STAY AWAY!
I joined NYSC in Mahwah NJ one year ago. I went in for a personal training consultation and was uncertain whether or not I wanted to sign up because it was a contractual signup, you were obligated to pay every for personal training every 30 days. I wasn't sure I could afford it. But I was given a hard pitch for one specific trainer who the manager felt confident I would work well with. She was female and near my age and had similar injuries. I asked if I could train with more than one person and the manager said it was better to work with just one: you build a relationship with that person and over time will get more benefit from your relationship. Your trainer will get to know you and your limits and it really is best to stick to one. Ok, fine, so I signed up. Loved her. I paid for personal training for a year with this person.
A new manager came into the gym and there was massive upheaval. He started firing people who had been at the gym with little provocation, without providing adequate replacements. This Sunday I was called by NYSC Mahwah and told that my trainer is no longer with the gym. I asked for my training sessions to be refunded and to stop payment on future personal training sessions. I was told that I would no longer be charged but they would not refund me for the sessions already paid. I was told I bought a service, not a person, and I was obligated to finish out the sessions I had paid for.
I explained to the manager that I could understand that policy if I had walked in to cancel, or if I in any way had something to do with why my trainer was no longer at NYSC, but the decision for her to leave abruptly wasn't up to me. I was sold the training based on this one specific person and it didn't seem fair. He sighed and told me it was policy, and that he had other trainers (he doesn't: he fired them all and hasn't replaced them). I asked to speak to his superior. The manager told me that he had a Director but wouldn't tell me the Director's name or contact info. "I won't give you a phone number. There is a 'Contact Us' form on the NYSC website that you can fill out and submit." That was his answer.
I don't understand what benefit I will get from working out with a random trainer for three sessions... someone who doesn't know me, is not close in age, and is not the same gender (because he fired all the female trainers). The manager is more concerned with his bottom line than with his clients. Perhaps if he focused on the people he works with and for, he wouldn't have to fire everyone and create chaos in an otherwise nice facility. Lastly, this general manager smokes cigarettes right outside the entrance to the gym and clients and others have complained about that behavior.
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Fifteen-ish years ago I joined NYSC with the agreement that they freeze the upcoming summer months since I would be away. "Done" is what I was told. They continued to charge me monthly however, and the same manager who enrolled me played dumb. Foolishly I joined again when presented with a one-time (albeit large) fee with a locked-in rate. Sure enough, they raised the rates anyway, without notice to boot, so we had no opportunity to cancel ahead of time. These people are shady characters and don't have a working business model, thus the need to cheat their customers. No, don't expect customer loyalty here.
NYSC, Garnerville, NY - OK at the beginning of December, I went to the gym, closed my account. The manager said I could use the gym til the end of the month, but cause I moved I said no thanks... But tonight, January 1, 2017... I get a charge on my credit card for $29.99. I was never told anything about a charge and so can someone help me.
I signed my son up for a membership. When he didn't go for 6 months, we wanted to cancel it. I called the club to ask how I go about canceling the membership. They told me that only the manager can cancel the membership... but she is on vacation this week. After I made an issue of it, I was told that there was a regional manager covering, but they didn't know when he would be in. Only after I pushed the issue did the person I was speaking with attempt to contact him to find out when he would be in. The response was "he doesn't know. He is covering at another club right now." I ended up having to call the corporate office, only to get transferred back to the local club, to a sales associate, who was able to cancel the membership. Really?
So I had to waste half an hour of my time on this when it could have gotten taken care of in the first place. However, now they say it's 45 days notice to cancel, so we're paying for another month and a half, PLUS... let's not forget the $30 cancellation fee. Really? On a month to month membership? Who ever heard of such a thing? Absurd. The least they could do is waive that for the aggravation of having to spend half an hour trying to get someone to cancel the membership. Steer clear of NYSC!
Similar to some of the other reviews here I have contact the Mercer Street Gym in New York twice now and the manager is supposed to be getting back to me and still hasn't. I have been a member of NYSC for coming onto 2.5 years. They had a deal for $40 and at the time I was paying $80. In order to get onto the cheaper monthly membership, I had to cancel my contract, pay out $250 and then go onto the new rate. All of which I did. I recently did some digging and it looks like they have been charging me $80.00 ever since. Close to $919.08 in over-chargers let alone the charges I had to pay to get out of the contract. From the reviews I have read, it doesn't look like I will be getting a call back anytime soon. I will be escalating this as far as I can to make sure I get this sorted. I will keep you all posted.
I started with NYSC about 4 yrs ago. Then had to cancel because I was diagnosed with breast cancer. I gave them proof. I decided that I wanted to rejoin once I was cleared from my surgeries. Then realized that I wasn't able to handle it anymore due to my status... I stopped going for a few months & went back to cancel my membership before the month was over so they won't charge me for the following month & was told that I was going to be charged an extra fee of $30 to cancel!!! I told them why I was canceling that I became a breast cancer survivor & couldn't handle going to the gym & I was told "No worries. It'll be taken care of." Now I receive a letter stating that I owe $45... $30 for canceling my membership which btw was a month to month + $15 late for not paying the cancellation fee.
I said but I don't understand why I'm getting charged, that I was told this would be waived & when I called, the rep said to me that I signed a "legal" contract that says cancel fee of $30... seriously who the hell reads the microscopic words!? The person selling you the membership is suppose to tell you that upfront! That's just a legal way of them stealing money from their members bc seriously I was on a month to month which is suppose to be easier for the member to cancel at any time with being charged!!! I was then told there's nothing that can be done other than waiving the late fee!!!
PEOPLE DON'T JOIN THESE GYM! THEY WILL MAKE IT SEEM AS IT IS AMAZING & IT ACTUALLY ISN'T. THEIR PRICING IS RIDICULOUS! With my $20 membership I want allowed to sign up for classes or use any towels. Then my fiance who has a more expensive membership > the passport... which included the use of towels & ability to go to any NYSC gym without extra charge. When he went to the gym there were never any towels available & he was told that he had to start bringing him his own! Oh & the best part there was always a problem with the hot water... smh!
Now that he wants to cancel his membership he's being told that he has to pay more than he pays for his actual membership!!! People go for walks! Make your own weights, run up & down your stairs or around your BLOCK. WHATEVER YOU DO --- DO NOT JOIN THE GYM!!! AT LEAST NOT NYSC BECAUSE THEY will rob you & make it legal!!! #NYSCLegalRobbery
2 weeks ago I came to my club to pay for a babysitting room. I used the card which is not my primary account card, but my second one. I paid 19.99 and this transaction went through. In less thAn 2 weeks NYSC-White Plains charged me for 83.93!!! And I have no idea what was that for! I came to my club asking about this and it appeared that they have no signs of those 2 transactions on my account. They charged me second time from my primary card, saying they will figure that misunderstanding out!
I came again and they still have no idea where a hundred $ from my card came to! They said they will write a letter to financial office to deal with that and will contact me, but I want my money back now! And I really have doubts that they took me seriously! What's annoying is that each time you speak with a new person who have no idea about the situation! Where should I write? Did SMBD have the same problem? I'm so anxious about the possibility they gonna charge me from that card again!!
I joined in July of 2015 for one year and when July 2016 came around they renewed me without emailing, calling or mailing me and proceeded to charge me every month without my consent or knowledge. Now just like all the other reviews I am finding it very hard to cancel my membership. Really wish I had read all the reviews here before joining. No way to cancel online, can’t cancel on the phone because the girl who answered doesn’t know where the manager... all day long. And the website overall sucks because you don’t have any of your membership info, like policies available. In this day and age of technology there is no good reason why I should have to go into the gym to cancel. I’m going on Monday in person. Anyone wanna place bets on the fact that there won’t be anyone there to help me?
I signed up to New Rochelle NYSC in 2014. The club had a special promotion $19.95, per month w/ a $200.00 deposit. Great right? WRONG! I was told I could bring a guest (same guest) at any time. I was told I had access to classes for free. I had complete access to all equipment in facility. After 1 month I was told I could not bring my guest (which I never brought anyway). Certain equipment had a code put on it (massage beds etc.). I was told I had to upgrade my membership to $49.00 to use it. The only free classes were sample classes. I reported this switch to a general manager at another facility. He heard similar stories from other members and offered me use at the White Plains location at no extra charge.
I rarely use NYSC, maybe 10x since I joined. Recently went to White Plains location approximately 4x. Got a bill for $60.00 explained to Mgmt. the situation. They told me the Manager doesn't work there anymore and I was stuck with the charges. I realized the franchise is in serious membership decline, so they are going all out to collect $$$. Overall, facilities are falling apart, feels like I'm going into a rathole. Staff professionalism needs big improvement. and membership recruiters should be held accountable for deceiving public. If it is legal, record it.
So before you join I would suggest you do this. Go online and find a way to cancel your membership. Better yet go online on their website and find a way to get a phone number for someone to call. Exactly, a company that has no direct phone number advertised, no way of canceling and when you even type in the search bar of their website "cancel membership" comes up with no relevant results.
There's lots of reviews on here about their business practices, but I've been paying for a gym now for 4 months that I've not used, because I can't cancel it and no one is returning my emails. In any other business this would be considered a scam. Listen to the warnings, don't sign up and don't even get me started on the personal training scam that they pulled on me. Just read the fine print carefully and don't trust what the person verbally tells you.
I have been going to NYSC for over 15 years. I am currently looking for another fitness club as NYSC has steadily gone downhill. The clubs are dirty and dimly lit and the staff at Irving Place (where I usually go) is indifferent. The steam room is often out of order and dirty towels pile up and spill over on the floor in the locker room. I only maintain my membership but I enjoy a few of the instructors but honestly it's not worth it as rates are constantly increasing and service declines.
I am a member of NYSC / Midwood located in Brooklyn, NY. I have being a member for about 3 years. I used to weighted 263 pounds and I lost a lot of weight. Now I weight 128 pounds and I live a very healthy life. So working out means a lot to me and I take very serious. I noticed that there are a lot of guys that not only look at you, but stare at you while you workout. Even though that's is creepy I ignore it. However, now there is a new level of creepiness at the gym. Guys take pictures of you while you are working out. It happened to me 4 times already.
I had complained to corporate management twice about this issue. However they have done nothing to address this problem. This is harassment and an invasion of my privacy. I would go to a women's gym but they don't have enough machines or equipment for strength training and I love weight lifting. This location has a very disrespectful environment and it is full of creepy guys. Be aware and be safe.
This place is disgusting! It's filthy and the staff are good for nothing. I suggest you find another gym to fulfill your needs.
In 2011 my niece, nephew and 16 year old daughter joined NYSC. The three of them cancelled their membership the same time. Never paying attention to my AMEX bill my wife thought the charge was my NYC parking permit. The charge was from NYSC five years after my daughter's cancellation. Once I discovered it was NYSC still charging me I had put a block on my AMEX. I spoke to a number of people who told me the problem would be resolved. NYSC is still calling my daughter and my home phone looking for a new credit card.
I've been to NYSC a number of times. Every time I get there the manager has just stepped out or left early. On my last visit I wrote him a letter explaining my situation and asking him to please call me it's urgent, the receptionist put it under his door. Still have not heard from anyone. The calls are still coming in. Now they're saying I'm going to collections. In 2012 my home and business were severely damaged by Super Storm Sandy. So many valuable papers were lost deeds, social security, marriage license, insurance papers and my NYSC cancellation. They want to see that cancellation paper and still have my daughter as an active member even though she hasn't been there in 5 years. Stay far away from this place it's ROBBERY!!! I don't know how they can sleep at night getting over on so many people. I think it's time to call 7 on your side or Shame on You to expose this game they have going on.
The worst Gym EVER!!! NYSC as a whole has the worst customer service. They will rob you of as much money as they can. You can be a member for 10 years and they could care less. If member prices change and you want to change plans even if you're already a member they make you pay an initiation fee. I had stop going, received calls and emails stating if I don't pay or contact them within the next few days that they will cancel my membership. I called twice and no one answered and I had my bill sent to collections. They charged me for 3 months and late fees what a rip-off... I DON'T RECOMMEND THIS GYM TO ANYONE!!!
I have been a member for over 8 year. I have signed a contract for one year only. NYSC never bother to extend the contract, however they kept raising the monthly membership fee. In December 2015 I have notified the Branch on 94th and Broadway that I no longer wish to be a member. They said, "Okay if that's what you want."
Today I got a letter from a Collection agency, First time in my life, I had no idea what for. I thought I am a victim of identity theft so I called to find out... And I did find out the NYSC is after me, apparently they claim they never approve my cancellation. I try to explain that I have not step my foot in the club since the beginning of 2016... But the collection agency do not care. So Even though they have no contract with me, even though I am not a member there they still trying to give me Hard time. I hope I can see them at court. P.S.: I am not even starting to describe the poor conditions and the bad service this GYM offers.
My mother purchased what she and I thought was 12 sessions of personal training. She is not a member and gave it to me as a bday present. Shortly after I began training, her card was charged again and so was my card (632.00) not a small amount. I immediately cancelled my card and disputed and she did the same. The trainer told me not to worry about it, that he would look at my account and take care of it. Shortly after the complaint to the credit card company, NYSC sent a document with a scribbled signature on it (not mine) that stated I signed up for 12 personal training sessions for 3 consecutive months. These charges still remain on my mother's card from 2014!!! I have been trying to dispute this for over a year and half. I am going to news!!! They said they have cameras and can prove I signed a key pad.
I said "do you have live footage with voice, so you can hear what was being communicated as I signed the keypad?" The answer was NO. Why, you wonder... because it's a scam!!! They won't give my mother back her money and they have charged over 1200 to her account which she has been paying interest on for over a year and half. This is insane. NYSC in Livingston, NJ should be ashamed of themselves!!! Ironically, the staff has changed over so many times and so had the director of the training dept. who was fighting me on this. I was an original member to this gym since it's inception and this was supposed to be a one time bday gift from my parents. Oh, did I mention they also charged my card, as well. So, double charged?! I had them remove those but they refuse to remove my mother's card. This is an awful system, a scam. This gym is a bunch of liars and thieves and should be shut down!!!
I followed protocol by contacting NYSC as soon as I receive a past due collection letter saying I'm 134.85 in collections with a restricted account. There was never any prior billing of any sort and the top people at collection said they don't have to contact you. Why contact me with a collections notice if you can't first present a past due bill. I've never been late and was never contacted by the company. My security was compromised by a lost wallet and this subpar service given by NYSC added to my frustration. There's not one favorable review of their business practice and with further research I've saw for myself why. They are very suspect of predator behavior hoping members occur non-payment to send collection notices. Pathetic at best. I'm sure there will be a downfall of this OVERPRICED, GREEDY, OBNOXIOUS gym. No regards for the people who keep the lights on I'm taking my services to CrossFit. NYSC is a SCAM...
I received an advertisement flyer in the mail for a gym membership. I presented the membership flyer at the front desk. I was told this was a price that was given last year. I informed the front desk manager that I had received it two days prior. He informed me that he could not give me the advertised price. I then submitted a complaint to the site. I was offer a price that was a reduction on only ten dollars. I asked why I was not given the advertised price. I am sure the United States Postal Service didn't print out sports club flyers. I submitted another complaint. And the club did nothing to resolve this issue. I went to the club again and spoke to the club manager. The club refused to honor the flyer.
I sent a complaint to the corporate office and did not receive a response from them. I am a 56 year older African American Women who wants to continue to work on my physical health. I was shown the facility and had a greater interest in the indoor pool. I am currently a gym member at another facility that does not have a indoor pool. I am very disappointed in the practice at New York Sports Club located in Bayonne, New Jersey.
Disappointed at the amount of times and lame excuses for the Jacuzzi being closed. When it is open the chemicals are not properly maintained. The equipment is old and not maintained. Staff is indifferent and will not tell the truth about the equipment.
The reason why I became a member of The NYSC at Deer Park was to bring my autistic son for swimming classes. It has been my priority for him to be able to survive in the water since there are higher rates of autistic children wandering. My son is only 5 years old, he is very hyper and I brought this to the moment I registered. But, during our second class he ran away from me. The working out area and weight lifting area is open. I tried to catch him to prevent him from getting injured but did not realize the floor was uneven. Misstepped my right foot causing an injury to my ankle.
After 5 days trying to get a hold of the manager, finally today I got the luck to speak to him. His name is Charles, who mistreated me over the phone, did not acknowledge my fall. I am uncertain that he even filed an incident report, even though they called the ambulance and I was taken to the ER. He said they won't cover any of my medical bills and at the end I said I want my money back.
This place is unsafe. There should be a separate entrance for children going to swimming classes because of the fact that all the workout area is open. Plus, he made me feel unwelcome to ever return there. I am unable to drive, I cannot even go there if I wanted. And, seriously I rather go back to Safety Swim, the place I used to go before and during 3 years we never got injured. Shame on you! I cannot recommend your place for many reasons! The biggest one, the way you treat your customers with special needs!
Back in, I believe, 2012 I joined the New York Sports Club at 26 Court Street, the building in which my law office was located. Apart from the initial walk-through, I used NYSC once. The fee charged was some $69 per month. After approximately one year, realizing that despite my best intentions I was never going to actively use the club, I went downstairs to their office and spoke to the woman who then appeared to be in charge. I informed her that I wanted to cancel my membership; after our conversation I wasn't asked to sign anything and left.
Almost three years later, while reviewing my annual credit card statement with a view towards doing my own taxes, I noticed monthly references to payments to NYC-Court Street. I then realized that, notwithstanding the assurance which I had been given by their office staff, NYSC had for years been billing me monthly fees. When I again went to their office and spoke to an Assistant Manager, I was assured that he would address the problem and get back to me. Of course, this never happened. I am now endeavoring to block future payments through my bank and, as a trial attorney of some 35 years experience, will consider commencing a lawsuit against NYSC for what I deem to be fraudulent practices. An industrial strength vacuum cleaner couldn't suck up money like NYSC, apparently routinely, does.
Worst customer service I have ever experienced or rather there is no customer service. There is no reply to email inquiries and the website is terrible. Impossible to cancel membership directly from website.
Workers don't pick up plates, dumbbells, and bars that are left in the wrong place consistently. Do their workers only act as personal trainers? Aren't they supposed to make sure that the weight room floor is safe for people to work out? My wife was using a hybrid version of the Smith Machine. Someone had put an extra bar that did NOT belong there. When my wife went to use the machine the proper way, the extra bar fell and hit her on top of her head causing a concussion.
If the workers had been inspecting the area more regularly, they would have seen the bar and returned it to its proper location. What's more shocking is that my wife notified a club team member of the details. She said that the manager would call her to talk about the incident, but the manager NEVER CALLED HER BACK! Working out at NYSC Princeton might just not be worth it.
I run a non-profit organization that helps people with disability afford recreation activities. We awarded a 1-year membership to someone, and while NYSC would not accept a one-time payment and insisted upon credit card auto pay, they not only overcharged during the initial year, but also continued to ignore our requests for cancelling the payment setup on the membership. They now have about $1200 of the organization's money that could be helping another person live a more active life and possibly live longer. I would greatly appreciate anyone contacting me directly as I am considering pursuing an attorney for a class action against NYSC as this seems to be a very common deceptive practice of the company. Please feel free to contact me directly if you are feeling the same way and have interest in compiling stories to pursue NYSC with.
No clock in steam room and sauna room. It may cause injury for not aware of time in the rooms.
New York Sports Club Company Profile
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- New York Sports Club