About New York Sports Club
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I signed a personal trainer contract with NYSC (10 sessions) on June 14 during a "complementary" personal trainer session which included exercise with the trainer. We agreed the purpose of the personal trainer sessions was to further strengthen my shoulder. The next day, and days following, I experienced unexpected pain in my left shoulder. Before the start of my first scheduled session on June 18 (4 days after contract signing) I told the trainer that in view of the unexpected pain I experienced I wanted to cancel the contract and seek a refund. He replied that it was too late to cancel. I told him I disagreed with his decision but the trainer nonetheless encouraged me to continue the scheduled session saying perhaps maybe something could be worked later via his manager. Unfortunately, the session later resulted in additional pain to my shoulder.
I met with my doctor on June 24 and he ordered an MRI and gave me a note (attached) which stated "I should not engage in any personal trainer program, now or the foreseeable future and that exercise should be limited to physical therapy exercises prescribed by his office". I gave the note to the NYSC training manager. I met with my doctor on July 3 to review MRI results and he advised that I was in for long term physical therapy for a year or more. I contacted the NYSC trainer manager to update him of the MRI findings and notified him I was cancelling my club membership if a refund was not forthcoming.
On July 9 the NYSC advised me the refund request is denied. I cancelled my club membership and engaged an attorney who wrote NYSC on July 9 demanding a refund or litigation will follow. No reply has been received. My lawyer advised me that the NYSC contract language is illegal per NYS law. No reply to lawyer's letter has been received. My lawyer and I now plan to proceed to Small Claims Court for the refund and a complaint has been submitted to the New York State Attorney Office per their request.
I have been a member of NYSC for the last 8 years or more. In November 2019 I requested to remove my membership for since I had to go to California for a period of one year. The pandemic came and unfortunately I got badly sick. Finally I came back to NYC last month. When checking my New York credit cards I noticed that NYSC had charged me every single month, including months they were closed due to the virus and under NYS mandatory requirements. This very same thing happened to my wife when she canceled her membership, including trainer. They kept charging her until I went in person to claim. I shall see what I can do at this regards since I never discussed monetary issues with vultures.
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I have absolutely no qualms with the gym, with the equipment or the facilities. When I was at the club, I had a very good experience. But I do have to let people know about the poor experience I had with the business end of this club. I joined in 11/2019, taking advantage of an offer for two free months, plus a third if I got my spouse to try it out. I later found out that the person I was dealing with wasn't authorized to offer me this deal, but he did and I took it.
Our first month was free as promised, but then the charges started. When I asked them to look into it, I was told it would be taken care of. I never saw the refund or proof of credit. As the pandemic hit, the club continued to charge me. I was later refunded for half of March and the month of April after the AG brought on a suit. Charges resumed in September, on the first day that the state allowed gyms to reopen, even though many of the clubs were not available for use. I wrote to them and had the freeze on my account extended and was told that the charge would be taken care of.
After I didn't see any progress, I went in and spoke with the customer service manager. After showing her emails and bank statements proving I was misled and erroneously charged, I was told that I was due a refund. Two months later, no such refund came. I was passed on to the Asst. General Manager who told me he thought it was taken care of and that he'd work on it.
A month and a half after that I reached out to a new Customer Relations Manager who looked into it and told me that due to company restructuring, they couldn't refund me any of the money they had said I was owed, but that I could get three months' credit. At this point, I didn't trust the club with my credit card, plus many of the locations that I would have used were no longer part of the network, so the offer was pretty much useless to me. I terminated my membership. The point of my long spiel is that I understand that the business model of many of these clubs is at times unscrupulous, but I feel like at almost every point in my interaction with NYSC I was taken advantage of and misled. $268 of mine was taken and I will not see it back. I wouldn't recommend this club to anyone and urge you to proceed with caution when giving them your credit card.
Waiting for NYSC to open, without information or update from them, no email. Finally learn local club is to open 10/1. Or it ‘seems’ that way. When I see A credit card charge for month of September, I see they are up to old tricks. The club is closed. How is it with all of these complaints about the lack of ethics here, they still do that, sneak in a charge? Guys, please, if you want your club to count on members, be accountable for honest credit card charges. You can’t bill members during a pandemic or when the club is closed AND when you have sent no data to members informing them of member status.
Today was my first day back at New York Sports Club since March. I was very excited to hear they were finally ready to reopen. I arrived around 9:00am to a gym that was clean and prepared to welcome its members back. I was first asked if they could take my temperature before entering and then asked a series of questions regarding my health and any recent travel. The machines were spaced six feet apart and towels were in abundant supply. The showers were all closed off to customers. I have to say the staff and General Manager were ready for business.
Cal who is a staple behind the counter in the morning is always upbeat and glad to see everyone. The General Manager Karen walked the floors attending to and meeting customers. One thing I discovered is the folks at NYSC were as eager to see us as we were to see them. This is a great first step of getting back to normal. So pack your patience and empathy and remember, we’re all in this together.
NYSC has excellent training and many classes but gym maintenance is poor and very bad on cleanliness. The club has many locations if you pay for a more expensive membership but that gives you the greatest choice of classes including morning classes.
On March 16, 9:00 pm NYSC shutdown for the pandemic. Instead of freezing my membership (just as Blink did), they charged me for the month of April then waited until April 8th to freeze all memberships. On April 10th, after membership was frozen, they charged me $59.99!!! This is clearly illegal and TSI (the holding company) is being sued.
It's usually small spaced. People are friendly. I liked it initially because I was getting some individualized oversight as to what classes would be best after recent surgery. But they are very rigid, training prices excessive, want payment to get help with equipment unless very easy questions and they suddenly increased my rates despite my fixed income. Nice manager reduced and locked them. Then I was injured and couldnt return and they wanted me to pay annual fees anyway. Took 2 months to clear up. I hear they were just sued for charging dues while gyms are closed. Doesnt surprise me. It's local and convenient and if you can swing a sale rate and can fight back to make sure you aren't taken for a ride on rates and charges their classes are excellent and their equipment is very good.
First they raised the monthly fee and then took me out of the app to later charge me April fees. Now it won't let me enter to the app or log in to the website to cancel my subscription. The phone do not work or emails are not answered, I want to know if some can help me?
NYSC West End has made my daughter's membership cancellation a living nightmare, an evolving ordeal of outrageous customer abuse. She is a Canadian university student who did an internship in NYC in the summer of 2019, and has been back in Canada since August of 2019. She signed up NYSC membership while she was there; but since she is no longer in NYC, she has attempted to cancel since October 2019 with a formal letter of cancellation. The NYSC West End has used all the possible excuses to deny and delay her cancellation:
(1) They claimed they did not receive the cancellation letter; they said later the letter had to be sent via a registered mail - in today's digital age, they put in the most ancient method of mailing in their policy, designed to be the most inconvenient and difficult for most people to follow. They would never request any membership application to be sent via a registered mail, would they?!
(2) The manager was in meeting all day (My daughter called Ms. **, the General Manager of this club, 7 times and never got a call back!);
(3) Finally after repeated phone calls and emails, Sheetza got hold of the GM and was told that she had to pay a cancellation fee; and,
(4) The GM lied to my daughter that the refund would take up to 45 days to process and it would not be a full refund (but you wouldn't take that long to charge membership fees, would you?!);
(5) Just as she thought the worst was over, NYSC West End charged yet again a new monthly membership fee on March 1, 2020 AFTER she informed them of the cancellation and a cancellation fee was charged on her credit card on February 20, 2020.
Could this ordeal get any worse? It could and did. After we sent a complaint letter to their HereToHelp line, a person from "customer service" told my daughter that there would be NO refund; and worse yet, they intended to charge another month of membership fee in April! By reading some of the Google reviews and those on this ConsumerAffairs site, it seems that NYSC has a history of reckless charging fees on their clients' credit cards.
How could anyone at NYSC West End do this to a young university student? She had a great time working on an internship in NYC, but NYSC West End's unethical behaviour has damaged any trust she would have on this club and the sports club industry in general. This is an outrageous case of customer abuse, poor management, shameless lack of business ethics, and greed of no boundary. If there were negative stars, I would have given them negative 5 stars. They don't even deserve this 1 star. Do not sign up any membership with New York Sports Club!
New York Sports Club Company Information
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- New York Sports Club
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