New York Sports Club Reviews

4,889,230reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About New York Sports Club

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

New York Sports Club operates a chain of fitness centers offering fitness services, including group exercise classes, personal training sessions and sports facilities. Since its founding in 1973, it has expanded to numerous locations, providing fitness and wellness amenities across the New York metropolitan area.

Pros
  • Variety of classes offered
  • Good training quality
  • Multiple locations available
Cons
  • Poor customer service experience
  • Unauthorized charges on accounts
  • Cleanliness and maintenance issues

Shop with confidence

Compare with top companies

New York Sports Club Reviews

Filter by Rating

  • (5)
  • (3)
  • (20)
  • (351)

Popular Mentions

    How do I know I can trust these reviews about New York Sports Club?
    • 4,889,230 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about New York Sports Club?
    • 4,889,230 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Price

    Reviewed April 10, 2026

    NYSC is one of the worst gyms I have ever been a member in last 30 years. I went to the 41st location, and I was shocked to see how the gym looked. You enter a revolving door, and there is an empty area which is full of trash. Then you go down the staircase, which looks like an industrial metal case, dirty and overused. The gym is a basement with very high ceiling. The walls are white and all of them dirty but not dirty at eye height, but all the way up. It looks like they never painted the place. The floors look cheap and filthy, with trash all over.

    The equipment is so old, maybe they are second hand. Very limited options of equipment. I was doing abs on the bench, and I looked up and the ceiling in one area was full of mold. The locker rooms are filthy. They charge $100-114 monthly. That gym needs total makeover asap. Who is running these gyms? Are they stupid or blind or they just don’t give a damn about how their gyms look. They should be ashamed of themselves for operating these gyms in such conditions.

    Thanks for your vote!
    Profile pic of the author.
    Punctuality & SpeedMaintenanceTransparency

    Reviewed Aug. 12, 2025

    NYSC is probably one of the worst run clubs I have ever belonged to; but locations matter. On the upper west side, they closed their best location, and they have one of two which is a complete disaster. They buy new machines in small amounts (5 total for cardio), and one breaks immediately and is still not fixed 6 months later—despite complaints. AC is a privilege, not a right at 73rd. Management is powerless to change anything you complain about. In contrast to the west side, East 91st and 76th are highly recommended. 76th isn’t perfect—it is often too hot in the cardio area—but it’s only got one problem thus far. I have no criticism at all for 91st. Immaculate and up to date. 94 and Broadway is okay, but overcrowded on the cardio floor, and sometimes known to lose good AC.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Gyms and Fitness Centers delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      MaintenanceStaff

      Reviewed March 7, 2025

      Classes with Anthony, Vivian and Hassna are wonderful. (Music can get too loud - not good for our ears!!!) Trainers are excellent. Bathroom maintenance is poor: water on the floor, no soap, lockers are mostly not functional. And Management doesn’t seem to care.

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed Nov. 1, 2024

      I just became a member and I didn’t even get to use the basketball court the following week I signed up. The manager help me get a membership a clearly understood why I chose that gym to start my basketball practice. They closed the court and now I’m stuck paying a membership I don’t want. The management is cruel and not understanding. They took my money.

      Thanks for your vote!
      Customer ServicePriceMaintenance

      Reviewed Sept. 10, 2024

      NYSC has never aspired to be Equinox - but I don’t expect that given the differential in dues. But over the past few years the attitude has shifted - including today's experience, where I am told that fixing the ellipticals “is not really a priority” (exact quote), “don’t know if it will happen”, I mean wow!

      Thanks for your vote!
      Customer ServiceTechPunctuality & SpeedRefunds & PayoutsTransparencyTimeliness

      Reviewed Aug. 12, 2021

      I signed a personal trainer contract with NYSC (10 sessions) on June 14 during a "complementary" personal trainer session which included exercise with the trainer. We agreed the purpose of the personal trainer sessions was to further strengthen my shoulder. The next day, and days following, I experienced unexpected pain in my left shoulder. Before the start of my first scheduled session on June 18 (4 days after contract signing) I told the trainer that in view of the unexpected pain I experienced I wanted to cancel the contract and seek a refund. He replied that it was too late to cancel. I told him I disagreed with his decision but the trainer nonetheless encouraged me to continue the scheduled session saying perhaps maybe something could be worked later via his manager. Unfortunately, the session later resulted in additional pain to my shoulder.

      I met with my doctor on June 24 and he ordered an MRI and gave me a note (attached) which stated "I should not engage in any personal trainer program, now or the foreseeable future and that exercise should be limited to physical therapy exercises prescribed by his office". I gave the note to the NYSC training manager. I met with my doctor on July 3 to review MRI results and he advised that I was in for long term physical therapy for a year or more. I contacted the NYSC trainer manager to update him of the MRI findings and notified him I was cancelling my club membership if a refund was not forthcoming.

      On July 9 the NYSC advised me the refund request is denied. I cancelled my club membership and engaged an attorney who wrote NYSC on July 9 demanding a refund or litigation will follow. No reply has been received. My lawyer advised me that the NYSC contract language is illegal per NYS law. No reply to lawyer's letter has been received. My lawyer and I now plan to proceed to Small Claims Court for the refund and a complaint has been submitted to the New York State Attorney Office per their request.

      Thanks for your vote!
      TechPriceBilling

      Reviewed June 11, 2021

      I have been a member of NYSC for the last 8 years or more. In November 2019 I requested to remove my membership for since I had to go to California for a period of one year. The pandemic came and unfortunately I got badly sick. Finally I came back to NYC last month. When checking my New York credit cards I noticed that NYSC had charged me every single month, including months they were closed due to the virus and under NYS mandatory requirements. This very same thing happened to my wife when she canceled her membership, including trainer. They kept charging her until I went in person to claim. I shall see what I can do at this regards since I never discussed monetary issues with vultures.

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingFollow-ThroughHonesty & Transparency

      Reviewed April 6, 2021

      I have absolutely no qualms with the gym, with the equipment or the facilities. When I was at the club, I had a very good experience. But I do have to let people know about the poor experience I had with the business end of this club. I joined in 11/2019, taking advantage of an offer for two free months, plus a third if I got my spouse to try it out. I later found out that the person I was dealing with wasn't authorized to offer me this deal, but he did and I took it.

      Our first month was free as promised, but then the charges started. When I asked them to look into it, I was told it would be taken care of. I never saw the refund or proof of credit. As the pandemic hit, the club continued to charge me. I was later refunded for half of March and the month of April after the AG brought on a suit. Charges resumed in September, on the first day that the state allowed gyms to reopen, even though many of the clubs were not available for use. I wrote to them and had the freeze on my account extended and was told that the charge would be taken care of.

      After I didn't see any progress, I went in and spoke with the customer service manager. After showing her emails and bank statements proving I was misled and erroneously charged, I was told that I was due a refund. Two months later, no such refund came. I was passed on to the Asst. General Manager who told me he thought it was taken care of and that he'd work on it.

      A month and a half after that I reached out to a new Customer Relations Manager who looked into it and told me that due to company restructuring, they couldn't refund me any of the money they had said I was owed, but that I could get three months' credit. At this point, I didn't trust the club with my credit card, plus many of the locations that I would have used were no longer part of the network, so the offer was pretty much useless to me. I terminated my membership. The point of my long spiel is that I understand that the business model of many of these clubs is at times unscrupulous, but I feel like at almost every point in my interaction with NYSC I was taken advantage of and misled. $268 of mine was taken and I will not see it back. I wouldn't recommend this club to anyone and urge you to proceed with caution when giving them your credit card.

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedBillingTransparencyHonesty & Transparency

      Reviewed Sept. 24, 2020

      Waiting for NYSC to open, without information or update from them, no email. Finally learn local club is to open 10/1. Or it ‘seems’ that way. When I see A credit card charge for month of September, I see they are up to old tricks. The club is closed. How is it with all of these complaints about the lack of ethics here, they still do that, sneak in a charge? Guys, please, if you want your club to count on members, be accountable for honest credit card charges. You can’t bill members during a pandemic or when the club is closed AND when you have sent no data to members informing them of member status.

      Thanks for your vote!
      Staff

      Reviewed Sept. 4, 2020

      Today was my first day back at New York Sports Club since March. I was very excited to hear they were finally ready to reopen. I arrived around 9:00am to a gym that was clean and prepared to welcome its members back. I was first asked if they could take my temperature before entering and then asked a series of questions regarding my health and any recent travel. The machines were spaced six feet apart and towels were in abundant supply. The showers were all closed off to customers. I have to say the staff and General Manager were ready for business.

      Cal who is a staple behind the counter in the morning is always upbeat and glad to see everyone. The General Manager Karen walked the floors attending to and meeting customers. One thing I discovered is the folks at NYSC were as eager to see us as we were to see them. This is a great first step of getting back to normal. So pack your patience and empathy and remember, we’re all in this together.

      Thanks for your vote!
      Loading more reviews...

      New York Sports Club Company Information

      Company Name:
      New York Sports Club
      Website:
      www.mysportsclubs.com