New York Sports Club Reviews

NYSC is one of the worst gyms I have ever been a member in last 30 years. I went to the 41st location, and I was shocked to see how the gym looked. You enter a revolving door, and there is an empty area which is full of trash. Then you go down the staircase, which looks like an industrial metal case, dirty and overused. The gym is a basement with very high ceiling. The walls are white and all of them dirty but not dirty at eye height, but all the way up. It looks like they never painted the place. The floors look cheap and filthy, with trash all over.

NYSC is probably one of the worst run clubs I have ever belonged to; but locations matter. On the upper west side, they closed their best location, and they have one of two which is a complete disaster. They buy new machines in small amounts (5 total for cardio), and one breaks immediately and is still not fixed 6 months later—despite complaints. AC is a privilege, not a right at 73rd. Management is powerless to change anything you complain about. In contrast to the west side, East 91st and 76th are highly recommended. 76th isn’t perfect—it is often too hot in the cardio area—but it’s only got one problem thus far. I have no criticism at all for 91st. Immaculate and up to date. 94 and Broadway is okay, but overcrowded on the cardio floor, and sometimes known to lose good AC.

Classes with Anthony, Vivian and Hassna are wonderful. (Music can get too loud - not good for our ears!!!) Trainers are excellent. Bathroom maintenance is poor: water on the floor, no soap, lockers are mostly not functional. And Management doesn’t seem to care.

I just became a member and I didn’t even get to use the basketball court the following week I signed up. The manager help me get a membership a clearly understood why I chose that gym to start my basketball practice. They closed the court and now I’m stuck paying a membership I don’t want. The management is cruel and not understanding. They took my money.

NYSC has never aspired to be Equinox - but I don’t expect that given the differential in dues. But over the past few years the attitude has shifted - including today's experience, where I am told that fixing the ellipticals “is not really a priority” (exact quote), “don’t know if it will happen”, I mean wow!

I signed a personal trainer contract with NYSC (10 sessions) on June 14 during a "complementary" personal trainer session which included exercise with the trainer. We agreed the purpose of the personal trainer sessions was to further strengthen my shoulder. The next day, and days following, I experienced unexpected pain in my left shoulder. Before the start of my first scheduled session on June 18 (4 days after contract signing) I told the trainer that in view of the unexpected pain I experienced I wanted to cancel the contract and seek a refund. He replied that it was too late to cancel. I told him I disagreed with his decision but the trainer nonetheless encouraged me to continue the scheduled session saying perhaps maybe something could be worked later via his manager. Unfortunately, the session later resulted in additional pain to my shoulder.

I have been a member of NYSC for the last 8 years or more. In November 2019 I requested to remove my membership for since I had to go to California for a period of one year. The pandemic came and unfortunately I got badly sick. Finally I came back to NYC last month. When checking my New York credit cards I noticed that NYSC had charged me every single month, including months they were closed due to the virus and under NYS mandatory requirements. This very same thing happened to my wife when she canceled her membership, including trainer. They kept charging her until I went in person to claim. I shall see what I can do at this regards since I never discussed monetary issues with vultures.

I have absolutely no qualms with the gym, with the equipment or the facilities. When I was at the club, I had a very good experience. But I do have to let people know about the poor experience I had with the business end of this club. I joined in 11/2019, taking advantage of an offer for two free months, plus a third if I got my spouse to try it out. I later found out that the person I was dealing with wasn't authorized to offer me this deal, but he did and I took it.

Waiting for NYSC to open, without information or update from them, no email. Finally learn local club is to open 10/1. Or it ‘seems’ that way. When I see A credit card charge for month of September, I see they are up to old tricks. The club is closed. How is it with all of these complaints about the lack of ethics here, they still do that, sneak in a charge? Guys, please, if you want your club to count on members, be accountable for honest credit card charges. You can’t bill members during a pandemic or when the club is closed AND when you have sent no data to members informing them of member status.

Today was my first day back at New York Sports Club since March. I was very excited to hear they were finally ready to reopen. I arrived around 9:00am to a gym that was clean and prepared to welcome its members back. I was first asked if they could take my temperature before entering and then asked a series of questions regarding my health and any recent travel. The machines were spaced six feet apart and towels were in abundant supply. The showers were all closed off to customers. I have to say the staff and General Manager were ready for business.