New York Sports Club Reviews

I was mistakenly given a "neighborhood" subscription versus a "neighborhood plus" subscription. Later I found out that each visit to a location that wasn't my home gym was $15. I tried to correct this, I even offered to upgrade my subscription to correct the issue. They weren't interested. I spoke to managers at a few locations, as well as Latisha in the corp office. I was stuck paying for the visits somewhere in the range of $500. They weren't willing to work with me to correct the issue and refund my money. I'm going back to New York Health and Racquet, I never had a problem with them. Hopefully my bank will understand this and refund my money.

I only wish I could give ZERO stars. Terrible customer service, completely incompetent management and just a terrible facility. I stopped going after a few months and had to keep paying because I was under contract. MISTAKE. When I and others complained about the shower heads always being broken Manager Derick blamed US. He actually said "well you ** guys keep breaking them." Place should be shut down and Derick ** should never be able to work again. Rip off artists to the Nth degree. I want my money back.

I had a horrible experience here with the daycare services that are offered. I will try to make this brief whilst trying to explain the whole outline of what transpired for me and my family. I saw that NYSC offered child care services and thought, great! Being a new dad this will work out perfectly. When I signed up for my membership, the associate told me at the time the first time I come in to let the front desk know that I wanted to add on child care and I would be all set. The day came and I brought my son in and said that I wanted to add the child care package on and the associate said no problem. I continued to bring my son there 15-20 times, giving them my checkin and them giving me the child care pass, no questions asked.

Be very very careful about personal sessions with trainers. I was trying to downgrade my sessions. Guess what? They never did even I have talked in person and send an email on time and I was paying a lot of money. If I can give them 0 for customer service I will do that. This is advice to all members to be very careful. And there is no customer service. There nobody over the gym to talk to.!!!

I was a member here years ago, cancelled and then rejoined a year ago. I was charged for 2 memberships in 2 different clubs. They made me feel like an idiot so I put my membership on hold until I calmed down and could muster up courage to return. I didn't so cancelled my membership, they kept it open charging so for over a year I have paid. I tried to cancel again as I suddenly had over $200 taken from my account, it has taken months to speak to anyone as they can't hold on to staff, and now they do not care and want to charge more to cancel for a month to month membership. How ridiculous. They also try and say that you have to pay yearly fees to stay a member. The showers etc don't work and the equipment is ancient. Be warned of this daylight ROBBERY.

I signed up for a three month free promotion which New York Sports Club advertised on its official website! It turned out to be false advertising. Three weeks after signing up, they went into my account and stole $100. I went to their location on West 41 Street and their manager initially refused to come out of his office. When he did, he falsely accused me of trying to fleece him! Can you imagine? They are so brazen! I asked them to cancel my membership immediately. They told me not before they draw some more money. These guys are thieves. Their gym is probably one of the filthiest in New York. They have worn out equipment. Consider other options. You want a peace of mind when a business is in position of your bank information. These people will haunt you like a curse once in possession of your bank information.

I did cancel my membership in August following the compliance rules of cancelation. They charged me up to December 2020 when they decided to cancel the membership. They stole around $400 dollars from me. I am disputing the charges and they manage to change their merchant number to keep charging. I hate the gym. There is also a lot of ** happening in all of the locations. Sexual harassment is a real thing. I would never step a foot in that gym.

Updated on 04/09/2020: Guys, please, I implore you, to NOT JOIN NYSC, nor give them leeway to any of your account number or credit/debit card numbers. This gym runs a fraudulent practise. I have left a review on them 2 months back, and have submitted a claim of fraud to my bank as they were constantly been charging me membership fees, and even extra fees that are more than my monthly membership fees since the month of September 2019 I have cancelled my membership at. I only found out months later that exorbitant fees were being stolen from my account. I lost about $200. I know many out there that have lost more. My NYSC gym was at (2311 Frederick Douglass Blvd, New York, NY 10027), and ** was the one whom refused to answer my calls, and eventually when I got to her, she refused to refund me my membership fees, even when admitting that i have cancelled my membership in September.

After using having a membership at NYSC for about 4 years. Last week I got a call that they weren't able to use my card for some reasons and have been charging me extra money from 1st of November. And in just 2 month it's 200 dollars I owe them. Like how the hell no one lets me know in this 2 month and just decided to charge me extra 15 dollars every week after 1st November and then 2020 membership extra 60. I WENT THERE AND USED IN NOVEMBER IN MIDDLE OF THE MONTH. 5 time in month and no one is able to talk?!!! And probably in last 3 years that how many times I was going to use it. I haven't even mentioned that when I signed up it was meant to be 20 a month. And I'm paying 30, Plus extra whatever the ** they want to charge me all the time. So what the Hell. And no one is ever able to answer those questions for me as well!!!!

I have been at this club for over 8 years and it has always been an issue. Either they take babysitting away or they increase membership. Keep in mind I pay a yearly "maintenance fee" for upkeeping. I either have to leave and come back or the manager has to try and get my membership decreased to original price. So far this year 2019-2020, 110$ of over charge later.. and if you call corporate they don't care they blame it on current increase in cost and maintenance. Well, weights are missing, more machines do not work. And the sauna well last year it took the whole year to get it back working. Staff at the facility are great. But NYC sports corporate just takes your money and tells you to ** off.

I have been trying to cancel my membership since October in Bay Ridge Brooklyn. They claimed they lost my paper work so I did it again. Since the time I have been charged $140.00 for cancellations, membership increases and yearly fee. I called the gym with politeness and professional and the manager refused to refund at least the $60 yearly fee after 45 day cancellation. When i asked for the number to corporate and her name she hung up on me. I called back and her name is Carleisha. She is rude and unprofessional.

Stay away from NYSC Smithtown/Nesconset. I was ripped off well over $100 from overcharges of the promised rate And after bringing in two members during the “friends and family promotion” my account was charged from day one for what was supposed to be two free months each! Management is horrible, basically laughed in my face when called to complain. Do yourself a favor. STAY AWAY from NYSC Smithtown or you will be ripped off!

I came to NYSC from 24 hour Fitness on a great deal which was supposed to be grandfathered in. That was short loved because not 3 more than 3 months later they increased my rate 100%. Well ok I still maintained my membership reluctantly but then they would change my rate and I would have to remind them of the original offer!! After billing incorrectly a few times I had had enough and asked to cancel which literally took three months of them robbing my account. Then when I called corporate those idiots told me, "Well we can't help you with a refund, you have to get the manager from your local club to do it.." You mean the same ** that forgot to cancel me for three months!!

This is the most unprofessional gym I have ever experienced. The facilities and staff are 3rd rate. They wouldn't stop charging me after my membership was over. I tried to anticipate and stop the charges, but they would change their name every time. NYSC INC, NYSC, NYSC LLC, etc, etc, etc. Finally, I had to cancel my credit card of 10 years to stop the relentless onslaught of charges. My wife has a NYSC membership at a gym in NYC. Completely different!! If you are looking to join a gym in Bay Ridge, there are many other professional alternatives. Please do yourself a favor! Further, I gave them a one star review because they wouldn't allow negative stars.

About 5 weeks ago, I went to the NYSC in White Plains to inquire about memberships. Kevin, who seems to be the main person to talk to new/potential members, offered a reduced monthly membership for the White Plains club which was just perfect for me and also "no annual dues" for the first year (69.99), as I was a returning member. Guess what, the annual fee was charged to my credit card. Called NYSC WP and spoke to Tara, who seemed very familiar with the issue that NYSC charges "returning members" even though they should not. She said that she cannot reverse the charge (even though they should have never charged and it is clearly intentional on their part). The only offer is for them to apply this to my account as credit, which would then be applied to the monthly dues going forward. I do not have a good feeling about this as I just don't trust them, hence posting it here to see if the honor what they say.

I signed up for month to month to give the gym a try. The young man who signed me up said that after the first month the gym would cost $49 per month. Before my first month was up, I cancelled my membership because the gym at the Huntington location was lousy. However, the gym continued to charge me after I cancelled. They stole $150 from me, and refused to return my money. They mentioned a contract that states they will charge you for 45 days following the cancellation. They showed me the contract, which I never signed because my signature wasn't on it. Also even if it applies they charged me $80 more than what the 45 days would have cost. When I complained to the manager, he laughed in my face. There are plenty of better gyms out there, no one needs to be taken advantage like I was.

About a year ago everything changed. The local manager a young lady who is only 2 or 3 hours in the office and never available. The personnel is very very rude. Nobody wants to work. Half of the exercise equipment is either out of order or make such a loud noise that makes me uncomfortable. Facilities such as steam room and sauna are very filthy and stinky. Actually the whole gym does not have a cleaning personnel. So men's locker room wasn't cleaned for months literally. Nobody cares. Any stop-by gyms have a much lower membership fees but also much cleaner and nicer. I have been going to this gym for 8 years, but finally I gave up. So if you are looking for a new gym, by all means stay away from Princeton NYSC. Not worth it.

My partner and I signed up at the Cobble Hill Brooklyn location in person, in late Sept 2019. We signed up for the $24.99 monthly no-contract membership for me, and a $19.99 _add-on_ membership for my partner. The sales associate, Darnell ** repeatedly told us that we would only be paying those monthly fees, and that there was an annual fee of $69.99, but we would only start paying it a year later (in Oct 2020). This was a big reason why we signed up because we were in temp housing in the area and didn't know whether we could remain members for long. However an annual fee charge of $69.99 showed up on my card earlier this week.

NYSC is the Embarrassment for NY located on 63Rd street and Broadway whole world is coming to visit NY at that location and having a Gym where there is no scale in locker rooms, limited amount of machines. Only one ab wheel and other one is broken. Some machines need maintenance. Towels are overused. Other much cheaper gyms have better service then NYSC.

I joined the branch in East Meadow, Long Island in July 2019. I used the gym around 1-2 pm and they NEVER had the A.C. on. It was sweltering inside. None of the TV's that were hooked up to the treadmills, bikes, ellipticals, etc worked, and they never bothered to fix them. Watching TV while using the treadmill makes the time go by so much faster, but they were too cheap and lazy to fix it. And for some reason, all classes throughout the summer had been cancelled. This allowed them to falsely promote that they had classes when, in fact, they never had classes to begin with. Such a joke. Charging $35 a month for this is absolute theft. Anyone who has a membership to NYSC needs to stay on top of their credit card statements because they will try anything and everything to steal your money! I just cancelled and plan to go to LA Fitness instead.

I was a member for three years and needed to cancel upon moving out of Brooklyn. I have honestly never received such terrible customer service. My contract was only for one year and then after that, I continued. Therefore, I was within my right to cancel. Once I cancelled, they charged me for the next month and a half. This conveniently brought me into my 3rd-4th year of membership and the time that they would charge the annual $60 fee for the upcoming year. They charged me the $60 fee, for a year of gym services that they very well know I won't be using, as well as a month and a half of membership fees, again for a gym that I am NOT using. When I called to speak with someone I was told, "Yeah corporate kinda just does whatever they want." This is theft.

I joined the club on October 2018, everything was fine until June 2019 when the gym failed to have a convenient climatization. They were days when the temperature was at 90° and the AC wasn't working, I decided to cancel my membership for that reason. They charged me $10 cancellation fee on July, I got charged the monthly fee on August and another cancellation fee in the same month. I've been in touch with customer service both at the location and over the phone but they keep telling me, "We will fix the problem and let you know." I called Amex to block them from charging me, and I got a phone call from the gym on September 5th to let me know that my card is declined. They still want to charge me again, that's really stupid. That really shows the this gym only care about making money. Stay away, stay away, stay away please.

I called the gym to quit in November after an incident involving a towel and human feces, and they didn’t capture in their records that I quit until February - so they think I should have paid for 4 more months (~$207) until they cancelled me correctly. I called around 6-7 times and spoke to different people at the gym month over month to explain that I had quit and each time I was assured that they would note it and I would be all set and that they were making notes in my account. I've now gone to their Collections Agency and have since tried talking to both the corporation (Town Sports International) and the club themselves and I’ve now been told that they don’t take cancellations over the phone.

Do not join unless you don't care about efficiency or money.. Their billing system is a disaster. This is the third time I have had problems and been charged extra, the wrong amount and late fees. This time they billed my credit card on August 3 and got paid on August 4. But charged me a late fee sine they are supposed to be paid on August 1st. Obviously impossible if they do not bill till August 3. But told it is all automated so nothing could be done. I am now trying to cancel my membership but told I cannot do so until I pay another late fee and a $10 cancellation. Even then I have to pay for another 45 days.

After visiting the Jersey City branch for a trial visit in March 2017, I tried to cancel after I noticed that recurring charges were hitting my credit card. I visited the branch multiple times at lunch and after work but was told I could not cancel my 'membership' because the business manager was away. I eventually received his email addressed, but he told me that I had to visit him in person although since no business manager was ever present, they wouldn't process the cancellation. I eventually stopped receiving charges, but found now that I have been charged for over 2 years without noticing it. After blocking payments, they have begun sending emails threatening penalties and interest charges of hundreds of dollars. I live in a different state, but they are claiming that I cannot cancel unless I visit the office in person.

I have been a member on and off for about 15 years and the membership fees are ALWAYS messed up and become a story. They are raising rates on members without their consent and charging the credit cards. I have been trying to resolve the latest issue with the over billing for several months and due to constant management change nothing is consistent. Every person you speak to, if you can actually get a human on the phone or in person they don't know whats going on and you have to start all over again with the explanation.

A nightmare!!! After my husband died, I went into the club to cancel membership! December 23, 2018. NYSC took from my bank account in January, $38. In February they took from my bank account $38 TWICE!!! In March they took from my bank account another $38!!! This was the $20 membership they promised me!!! I have been writing to them, email, phone, and appearing in person. Everyone agreed to help, but no one did. I got "check's in the mail" twice!! I also was told the cancellation was 30 days, and that I would be prorated 7 days in January, for the two charges in February, the charge in MArch, and the only one they would keep was the $5 cancellation fee they charged me in April.

My membership fee has been change a few times with NYSC without any email or communication or my consent. I've been with NYSC for a number of years and never have they sent me an email or called me to discuss any rate changes but they keep raising the membership fee. When I try and call customer service corporate, no one picks up. When I call any given location, there is never a manager around to do anything and promises of returning calls are never followed through.

They were charging me daily usage fees for months without my knowledge. When I tried to resolve the issue with a manager, I was shuffled around and avoided, incessantly told I would be called back. Eventually they sent the bill into collections.

A month ago, NYSC Sunnyside gym increased my monthly membership fee without any notification or heads up. When I called the manager at the gym he just can't do much - he said he could put in a request to bring back my fee to original amount (per my agreement), but it's up to the billing department. He has no control over that team. Of course, the fee didn't go down this month. I called back the manager again and guess what he said - there's nothing he can do about it. I've been a member of this gym for a long time (since 2013) but lately everything has been going down - equipment, cleanliness and fees issue.