New York Sports Club Reviews

I was a member for three years and needed to cancel upon moving out of Brooklyn. I have honestly never received such terrible customer service. My contract was only for one year and then after that, I continued. Therefore, I was within my right to cancel. Once I cancelled, they charged me for the next month and a half. This conveniently brought me into my 3rd-4th year of membership and the time that they would charge the annual $60 fee for the upcoming year. They charged me the $60 fee, for a year of gym services that they very well know I won't be using, as well as a month and a half of membership fees, again for a gym that I am NOT using. When I called to speak with someone I was told, "Yeah corporate kinda just does whatever they want." This is theft.

I joined the club on October 2018, everything was fine until June 2019 when the gym failed to have a convenient climatization. They were days when the temperature was at 90° and the AC wasn't working, I decided to cancel my membership for that reason. They charged me $10 cancellation fee on July, I got charged the monthly fee on August and another cancellation fee in the same month. I've been in touch with customer service both at the location and over the phone but they keep telling me, "We will fix the problem and let you know." I called Amex to block them from charging me, and I got a phone call from the gym on September 5th to let me know that my card is declined. They still want to charge me again, that's really stupid. That really shows the this gym only care about making money. Stay away, stay away, stay away please.

I called the gym to quit in November after an incident involving a towel and human feces, and they didn’t capture in their records that I quit until February - so they think I should have paid for 4 more months (~$207) until they cancelled me correctly. I called around 6-7 times and spoke to different people at the gym month over month to explain that I had quit and each time I was assured that they would note it and I would be all set and that they were making notes in my account. I've now gone to their Collections Agency and have since tried talking to both the corporation (Town Sports International) and the club themselves and I’ve now been told that they don’t take cancellations over the phone.

Do not join unless you don't care about efficiency or money.. Their billing system is a disaster. This is the third time I have had problems and been charged extra, the wrong amount and late fees. This time they billed my credit card on August 3 and got paid on August 4. But charged me a late fee sine they are supposed to be paid on August 1st. Obviously impossible if they do not bill till August 3. But told it is all automated so nothing could be done. I am now trying to cancel my membership but told I cannot do so until I pay another late fee and a $10 cancellation. Even then I have to pay for another 45 days.

After visiting the Jersey City branch for a trial visit in March 2017, I tried to cancel after I noticed that recurring charges were hitting my credit card. I visited the branch multiple times at lunch and after work but was told I could not cancel my 'membership' because the business manager was away. I eventually received his email addressed, but he told me that I had to visit him in person although since no business manager was ever present, they wouldn't process the cancellation. I eventually stopped receiving charges, but found now that I have been charged for over 2 years without noticing it. After blocking payments, they have begun sending emails threatening penalties and interest charges of hundreds of dollars. I live in a different state, but they are claiming that I cannot cancel unless I visit the office in person.

I have been a member on and off for about 15 years and the membership fees are ALWAYS messed up and become a story. They are raising rates on members without their consent and charging the credit cards. I have been trying to resolve the latest issue with the over billing for several months and due to constant management change nothing is consistent. Every person you speak to, if you can actually get a human on the phone or in person they don't know whats going on and you have to start all over again with the explanation.

A nightmare!!! After my husband died, I went into the club to cancel membership! December 23, 2018. NYSC took from my bank account in January, $38. In February they took from my bank account $38 TWICE!!! In March they took from my bank account another $38!!! This was the $20 membership they promised me!!! I have been writing to them, email, phone, and appearing in person. Everyone agreed to help, but no one did. I got "check's in the mail" twice!! I also was told the cancellation was 30 days, and that I would be prorated 7 days in January, for the two charges in February, the charge in MArch, and the only one they would keep was the $5 cancellation fee they charged me in April.

My membership fee has been change a few times with NYSC without any email or communication or my consent. I've been with NYSC for a number of years and never have they sent me an email or called me to discuss any rate changes but they keep raising the membership fee. When I try and call customer service corporate, no one picks up. When I call any given location, there is never a manager around to do anything and promises of returning calls are never followed through.

They were charging me daily usage fees for months without my knowledge. When I tried to resolve the issue with a manager, I was shuffled around and avoided, incessantly told I would be called back. Eventually they sent the bill into collections.

A month ago, NYSC Sunnyside gym increased my monthly membership fee without any notification or heads up. When I called the manager at the gym he just can't do much - he said he could put in a request to bring back my fee to original amount (per my agreement), but it's up to the billing department. He has no control over that team. Of course, the fee didn't go down this month. I called back the manager again and guess what he said - there's nothing he can do about it. I've been a member of this gym for a long time (since 2013) but lately everything has been going down - equipment, cleanliness and fees issue.

I came in and cancelled my membership on May 6th and they were very pleasant. However, on June 1st, I was charged the monthly fee. I spoke to the manager and he said I was charged because the cancellation fee of $39.95 was denied by my bank. I contacted the credit card company and they said no such charge was attempted. I paid the cancellation fee with my card this afternoon, and it has yet to show up on my statement. That would be step 1 before trying to recoup the June fee. Stayed tuned.

It is a horrible gym and I feel very uncomfortable with them. First, I was informed my membership will be cancelled by March 2019 as I have asked. They said It’s fine and I thought my relationship with them is over. Suddenly they call me and threaten me over the phone that I owe them money and keep charging me.. They were horrible. I tried to come to their location to explain my issue but it didn’t work out at all. They kept charging me. Lucky me I cancelled the card and they said they will send it to collections. I told them that I cancelled and they kept charging me and threatening me over the phone. I was transferred between representative to representative and nobody helped me even though my membership has no obligation or no contract. They are a bunch of Scammers! I would not recommend anyone to do business with them. Stay Away!!

I was a member of this club for a few months with the agreement to cancel any time. I was leaving the state and called to cancel (June). They quietly continued billing me for a few months (I thought it was a probably a policy to bill for 60 or more days before cancellation and took no action). I closed my bank in Fall, and they started calling me in December threatening with collection. Beware, do not buy any memberships from them!!!

Very limited equipment which makes no sense because it is an elite club. I thought it was one of the worst locations I’ve worked out in. Also, because it is an elite club, they charge members who don’t have an elite membership and extra $20 for use. However, they don’t actually tell members that they are charging them. When I complained about this, I was told there is a sign. Didn’t see it- honest mistake. What kind of organization doesn’t tell their customers about a surcharge beforehand.

I agree, the New York Sports Club is a very bad customer service experience gym. It will be the bankrupted soon like the Bally's Fitness Center. Similar to how Uber and Lyft destroyed the local taxi companies, Retro Fitness and Orangetheory is offering the deals of the century. New gym equipment at great low prices is now the dominating factor to steal all Sports Club members. For example, for the price of about $21.00 at the Retro Fitness includes basic admission to all of its 150 centers. At the moment, the Passport membership fee is about $50.00 to gain entry of all their fitness centers.

My son froze his membership and for 4 months he was charged $15 per month. When we realized this we asked them to waive it which they refused. They then charged him a cancellation fee of $30. They refused to waive that. He was never made aware of these fees. I will never go to that gym again and I will strongly urge others not to as well.

I’ve been going to New York Sports Club for almost year now. Overall the gym was ok. Until they switched babysitters. The babysitter was bringing her daughter and was pregnant and decided to neglect my child and let my daughter sit and cry for two hours standing in a bouncer. Mind you my daughter is only 14 months old. She was tired from standing. When I brought it to the manager's attention and he simply said there’s nothing he can do. It’s illegal to fire her.

I have been trying now to cancel my membership for over four months now. I have denied credit card charges through Amex, that were then reversed. I have called and visited to cancel my membership. Always a story, always a new "manager". They are SYSTEMATICALLY FRAUDULENTLY continuing to bill my credit card, regardless of what I do. STAY AWAY FROM THESE CROOKS!

I walked into a NYSC in mid January after a failed mission to workout at another gym. It was cold outside and I wanted to work out so I decided to pop into this gym and check it out. Couldn't hurt to just check it out right? WRONG. DEAD WRONG. So far? They've stolen about $180 (and counting!) from me and there's no way to get it back. The sales girl had dark short hair and basically bold-faced lied to me. She started to show me around and I stopped her and said, "Hey can I just work out for the day?" She said "sure but I have to charge you $5 for the day to use the facilities." I said ok and she proceeds to sit me down and fill out a bunch of paperwork, take a pic and charge my card. She never gave me a key ring or member paperwork welcoming me to this new expensive sports club I signed up to.

I’d like to share my frustrating experience with NYSC. Long story short: although I canceled my NYSC membership in September 2018, I was charged until January 2019. In September 2018, I canceled my corporate membership at the 41st St branch. I did so verbally and was told I would be charged one more monthly fee that would be it. In November 2018, I found out I was still being charged and sent a complaint through their web form. I got no answer. So, I tried to contact their headquarters. The promised to call me back but never did so. Summary, they’ve stolen $150.

Hello I am a member of New York Sports Club. I recently discovered that my credit card information was put into another member's profile and I was being charged two memberships. They promised to remedy it but nothing has changed. I complained to corporate and nothing changed. They are actually trying to get my new credit card so they can continue to overcharge me. Never go to New York Sports Club!

As I have made comments on other forums (Yelp and Google Plus), I will be brief. Just look at the track record of managers at this facility. That says a lot. However I must admit that there is something wrong at the corporate level when customers complain at the 800 number or online, nothing changes. The Men's locker room is a mess. Doors are broken. Materials disappear and are not replace. The wet clothes wringer has been out of service for at least 6 months. The pool has been in disrepair for two weeks. No details are available. Now they have added new machines BUT after months of complaints about broken machines.

I was perfectly happy with the gym itself and its facilities, and they make it very easy to PAY the membership fees online with credit card or over the phone, but once you want to CANCEL your membership they make you jump through hoops! You cannot cancel online or over the phone, you must go to the branch directly and can ONLY deal with the manager. The manager is not always in and they won't even give you their office hours/schedule! I am told "He's here now, but I am not sure for how long, and I can't give you their schedule." They want you to show up a few times and waste your time so that they can keep charging you for a few months until you can track down the manager and cancel the membership. What a sneaky/scammy policy!

Rating this... Horrible. But giving a star is needed to proceed so giving one star. Just for the machines I used and some exercises I learned from trainer. I suggest people to get a copy of the contract before signing the electronically. It's tricky as they never explain everything and make us sign electronically. I had gym trainer and my trainer left for higher studies and they didnt assign anyone instead of her. I asked them of this and told to cancel this and went for vacation. When back they charge me for trainer even without a trainer.

In my time as a member of NYSC, I saw: Cockroaches in the locker room, big and small. Other small bugs which may have been bedbugs, lice, or ticks in the carpet and crawling up walls, staff horsing around and being unprofessional. A lack of care with weight room maintenance; weighs would go missing or be scattered all around the gym, no matter what time of day I went, because staff didn't bother putting things away or cleaning up. Broken equipment which was never repaired for months on end, including unsafe stuff like weight benches and cable machines. Is a new carabiner or weight clip too much to ask when I'm paying so much per month? Uneven flooring - tripping hazard! Dated/old/abused equipment - again, can you really not afford to replace a broken shower head? General uncleanliness; did y'all know mopping more than once a day is a good idea? Especially when you have tile floors and it's wet outside?

I called the club from January 2nd to cancel my membership, they kept telling me they will give me call back later. Finally, when I walked in last Sunday they gave me a call yesterday and now they tell me I need to pay for half of the February to cancel my membership. This is not fair and I just want to let you know that because of the history of misusing my credit card from NYSC before (NYSC charged me multiple times in only two days in the first week of Dec 2018) my bank account not letting them to charge me anymore and the only way I can pay them for January is cash that they don’t accept it. Since I had so much problem with them I stopped using their service for months.

This gym operates with limited and old equipment. Members need to wait their turn to use the equipment. Their business practices are questionable considering that they take advantage of at least 70% of their members that for different reasons stop going to this gym while this company keeps collecting their membership's fees month after month indefinitely, they even increase their fees and don't really care if members use their facilities or not as long as they have access to their bank accounts.

Where old exercise equipment goes to die. That's because so many units (especially treadmills) are broken...like upwards of 40% of treadmills are non-working at any one time...and it's been that way for the last month a half. Staff said in early December that they'd be getting new equipment by mid-December but now it's mid-January and I have yet to see a single new piece of equipment. I've been a member for nearly 10 years now. Didn't use to be that way. Color me disappointment! I'd be elsewhere in a heartbeat if there was a better nearby option.

I canceled in the beginning of Nov in person at the Rego Park branch. I wrote up my cancellation notice by hand on the back of one of their schedules. They are still billing me and I have no proof I canceled. So, like I get, get a photocopy of your cancellation.

I joined NYSC on December 17th, 2018 through the Somers location, since my mother is a member there and has been for many years. I was also a member several years ago for a long time before relocating and joining a different gym. I decided to rejoin since a few of my friends are still members. After a few times exercising at the Hawthorne, NY gym, I began to realize and recall how terrible these gyms are managed and maintained.