New York Sports Club Reviews

Then they say that they will contact their boss and maybe get back to me. So I also would like to just get out of the club all together but you must give 30 days and they will not bend that, so they will just keep charging me until I can get out . I would not recommend this gym which is very sad because it close to my house but they have been doing this same thing for years. They have suckered me for the last time. I just files a claim with the Better Business Bureau.

For 8 months, promises unkept!! No money back, and since my husband's death, I need my money that they took from me. I made it as far as the manager at corporate who promised the check was mailed. The check arrived today. It is for $37!!!! When I emailed Devin to tell him this was incorrect, he says it is correct as per my contract!! False!!! My contract was 30 days cancellation!!! Now I have to go to small claims court to get my money. This is ridiculous!!! Do not join!!! They are thieves!!!!

This is the 2nd time the fee went without any heads up! You have to fight so hard with these people to get the fee signed up per the agreement you signed. First time, I stuck around given its proximity to my apartment. This time, I'm out!!! I just want to give heads up to other people about it. The manager sounded like the billing team lives on a different planet – isn’t this 21st Century? Even if the billing team is in different universe, I’m sure they can be reached by so-called phone or email or even may be good ‘ol snail mail. Jeez!

In general, all the gyms are pretty bad, some locations better than others. You can reach anyone at corporate and if you find a manager, they generally can’t resolve the problem and will tell you to call corporate. If I lives near an Equinox, I would join in a heartbeat. Worst customer service of any gym I’ve ever belonged to.

ATTENTION: MR. **, THE NEW GENERAL MANAGER AT THE CLIFTON, NJ SPORTS CLUB IS THE WORST MANAGER I EVER EXPERIENCED IN MY LIFE. He was the sole reason why we canceled our memberships. Mr. ** has no people skills. His management skills is like a gangbuster style. Game over, we quit. Especially, when there are overcharges in your accounts, repeated request for reimbursements are ignored for as long as six months even when previously managers documented that refunds are authorized. Only when you submit your cancellation letter, will the Sports Club negotiate a refund and a deal to you. Even when the deal is offered, the prices are still higher than Retro Fitness or other fitness centers.

There is a deficit at the sports club, refunds cannot be made easily. THE GYM EQUIPMENT IS OLD AND SMELLY. THE PLACE IS FALLING APART. We joined back in 2014 as a fitness center convenient to work and home, but things changed, new and better competitive fitness centers are now available. When we work out at the gym, we want friendly service and place where we feel comfortable. Avoid this place, it is going to hell. SINCERELY, PETER **. MASTER OF SCIENCE.

So I took it into my own hands to confront the babysitter about the situation and she said, "I’m not going to pick up your child. This is not a daycare," and that everybody complains. That’s when I let her have it just because she don’t feel like doing her jobs. She tries to make me feel uncomfortable. So now I spoke to the regional manager. She can’t do anything for neither but bring in another babysitter to assist the babysitter that neglected my child. Sorry but that’s not a solution to the problem. I will not leave my daughter with that babysitter again. So now I’m being forced to cancel my membership simply because they can’t find a solution to the babysitting issue. My lawyer will be involved because I also called corporate and they also said that they couldn’t do anything.

I find out I had a membership there when they charged me the following month on February 15, 2019 for $69.99. When I saw that I freaked out and went to the gym in person on February 21, 2019. I spoke to the general manager there, Arnie **, and told him the situation and how I felt lied and cheated to. I had no idea I even had a membership there. He said he'd have to charge me $10 to cancel the membership. I'm like "really?? So you're going to steal $80 from me for absolutely nothing?? I'm gonna go apeshit on social media." I said and with that he whipped out $80 in cash and said go. I said "Nope. I need a cancelation email from you first, not leaving this office till you give it to me." So he did. Dated February 21, 2019 literally stating that the "invoice" was a cancelation receipt.

Another month goes by... I get charged $109.00 on March 1st! How??? WHY??? I filed a claim with my bank but they can do nothing. Banks can't do anything with subscriptions. I'm very worried that NYSC will continue to charge my card though it is cancelled and then all of the sudden I get a collections letter and they ruin my credit. REALLY??? How do I prevent this happening?? How am I getting charged EVEN MORE to something I never signed up to?? I want to file a lawsuit or do something somehow!! These people are STEALING from the public!!!

The hard working staff is at a loss to explain anything because it is deliberate company policy to say nothing and keep you frustrated. So the staff is left in the dark. Very poor management personnel rotate in and out of this place. Unfortunately the facility is very close to the house so people tolerate the foolishness. One perfect example: The handicap shower has had the wrong shower head. The brain challenged former manager placed the shower head on but did not turn to on the shower to check if it functioned. Thankfully he has been deposited at some other facility. While searching online, it does not seem other facilities are any better, For a few years, there has been an exodus of NYSC Morris Park members have departed to LA Fitness in the Hutchinson area on Eastchester Road.

When I asked they canceled it but again for next month too they took saying cancellation was effective only after 30 days. I walked in 2-3 times asking if they could assign another trainer for me but they didnt but took about $600 from me for training without a trainer... After that I thought of canceling the membership even. The manager advised me only to cancel 45 days before renewal which is December 4 so that I dont lose $100 as penalty. She kept me in freeze charging $15 per month.

On December 3 I went in and asked if exactly it's December 4 to cancel. Manager said, "Yes. Come tomorrow." Next day went but the manager was on leave but another lady gave me a paper to fill. I gave it signed and dated as 10/04/2018. That was cancellation request. She told me she will enter it and sent me an email. But I got a bill of $44.5 for the month of December though the monthly fee is $39.99. Their explanation is they charged me for freeze + fees for December!

But I got email only on December 10 mentioning about the cancellation effective date. I went in and asked them and they say they dont no about what happened. Again for January I see membership renewal fees is taken from my account. I stepped in gym and asked the manager and she has no particular answer and she said what I say is right but she cannot do anything, as in system it shows I canceled on December 10. I asked her who entered. And she said not sure... I asked her to check your CCTV. You could see I have never been here on December 10 but I came in on December 4 and you can see me filling and giving form. She said you might be correct but nothing can be done now. She gave me an email and asked me to contact headquarters.

I explained him everything and sent him the cancellation request letter I signed etc etc. But that was of no use than spoiling my time. I did an inquiry through my credit card but the explanation they gave them is the contract letter I signed about yearly membership renewal. But did not mention about the cancellation request I made.

So total I lost $165 again of no use. If I canceled I could have lost only $100 but I might get peace. But now the money is lost and walking after them explaining was really frustrating. I joined gym for a health issues. But it got worse than being better. I year of mental struggle I went through. And money lose too. I have no way to fight against them as I have no money to spent after this for lawyer fees or so. But I surely need none to be a part of this gym and squander your money. I am writing this review for those people like me. I never want anyone to face problems like me and get robbed off. At least this I can do. If I had money I would have fought with them and I wish never anyone be in such a pit.

As we work hard to earn money and they sit simply and loot the customers. Please beware... NYSC IS A BIG TRAP... Getting in is soo easy but getting out will be most difficult. Be ready to empty your wallet before signing contract with them. If really for health issues you choosing gym better not to go. Try something yourself at home or out. It gives you peace and happiness and thats more important for health. And you can save money too. And if you ready to give off money soo. Why to such big money looting mafia? Give off to some poor in need. At least that will make them fill their stomach some days and that counts your goodness too.

When I brought up all these issues with the gym manager, I was given the standard 45-day cancellation that I agreed to like an idiot when I signed up. That translates to another ~$90 I'll still have to pay! For a disgusting gym I refuse to go to any longer. All in all, this gym chain is a nightmare, and this location in particular is the worst gym I've ever been in.

I have been a member of over 2 years and been there only a few times due to the fact that is a boring place to workout with limited equipment available. They haven't incorporated any significant changes to their equipment to satisfy the need and motivation of members. Nothing new to see or do there. I canceled my membership by e-mail and eventually in person by the manager was more interested in collecting additional fees that listening to complains or suggestion on how to improve their facilities and business practices.

They have been taking money from my bank account for a long time without providing any service to me and when I stop this they referred my account to a collection company while sending me promotional e-mails every single day. My advice is read the contract before signing anything to make sure you know their cancellation policy and the charges associated with it. Review your bank statement every month and cancel your membership and access to them if you are not working out there on a regular basis or find a better deal with another gym.

The weights are in terrible shape (rubber literally peeling off), the benches wobble, the bottle-filler at the water fountain does not turn off and runs constantly, wasting water, and the bathrooms are disgusting. The hand-sanitizer dispensers, located all over the gym, are completely empty by the time I go at 6:30/7 pm, which also shows how management just doesn't care. There are also not even enough barbells per bench - people take them to other machines, leaving at least one bench (for bench pressing) without a barbell. Really????

On January 3rd, I decided to call up and cancel my membership (I spoke to a manager named Jose at the Somers gym). I was informed that there is a 45 day grace-period so my membership would cancel mid-February, incurring not only a monthly charge for February, but also the annual charge on January 15th. I argued that this is unfair, that I am cancelling with a valid reason and that I should not be charged the annual fee if I've only been a member for 2 weeks. They said there is nothing they can do and that I can call corporate. They also said that if I do not pay, I will be brought to collections.

NYSC is honestly a scam and NOT worth the money. I attempted to call corporate and each time I call, I am informed that they cannot take my call and to try again later. Are you serious? Overall, NYSC gyms are DISGUSTING and poorly managed. I have no idea how they're still in business after all this time. There are so many other gyms out there, although more expensive, that are beautiful, clean, and worth the money. I will never join or recommend NYSC to anyone else.

Original Review: To start, the New York Sports Club in Great Neck is extremely filthy and have no supplies, we notified the club on many occasions and they said they will fix the issue, instead the place got worst and worst every month. We originally signed up in January with $24.99/monthly fee, on December/1 2018 we saw they charged me and my wife $34.99 each without notice. Same day we contacted the club requesting explanation but they said the manager is the one that can help, we requested to cancel the membership but they said that the manager is the that handles this as well but she is not there and we should call back the next day.

We tried contacting her for few days and left messages for her to call us back as we would like to terminate the account but she never called us back. After few more tries my wife finally was able to get her on the phone and she said that she was sick and was not at work, my wife explained that with the understanding that she was sick and hoping she feels better she is not willing to pay $34.99/month each and would like to cancel the membership. The manager said that she is not able to cancel the membership without additional unnecessary charges and if she will cancel she will be charged a lot of fees. My wife requested to remove these unfair fees and try to work with us in a way but she refused.

My wife explained to her that they had no right to charge us extra without first contacting and notifying us and that she tried reaching her since December/1 to cancel the account and she was not there and didn't have anyone to fill her place while she was out. Also didnt return her calls, if she would do so in a timely manner we would not have to pay for all the extra fees, the manager replied that she had all the right to be sick and there is nothing that she is willing to do, she was very rude to my wife and hanged up on her as well.

I went there yesterday to try to get this issue resolved and repeated my wife's issues to her and asked her to please cancel the account as of December/1. She asked why you like to cancel the membership and I explained to her that 1. the place was filthy and not safe to walk around, she said, "Oh I know it has been crazy here lately but we are working on it," in which I said, "sorry it's been like this all the time and we notified the club many times but it is just getting worst and no club should be unsafe to begin with." 2. There are no supplies ever, in which she said, "Oh I know, we are working on that too," in which I said it was like this to begin with as well. 3. We should not be charged extra without our approval and we would like to move on to another club so please honor the cancelation from December/1 and we are good to go without any fees as we tried reaching you since then.

At this time she started scream on me that there is nothing she can or willing to do, I saw that there is no way to get anywhere with her so I asked if it's possible to get the number for their headquarters in which she wrote it down on a paper and threw it in my face and started screaming on me. I told her, I am sorry but you have no right to throw anything on me and screaming on me, after all I am asking for my rights but you are trying to push me around to get my account charged for additional fees.

At this time the young gentleman that was working there with her behind the desk started screaming on me as well and telling me this is how things work around here and there is nothing I can do, I mentioned but I just asked for the headquarter's phone number and there is no reason to attack me like this. At this time I saw that the gentleman and the manager were about to charge at me physically and I told them that I like to remind them that there are security cameras facing them and I do not recommend they will do anything unwise and started leaving the place.

At this point me and my wife feel very unsafe that they will attack us again and cannot use this gym for the remaining of the month of membership that we have, we are signing up at another gym and would like to get a full refund of $69.98 for the month of December and would not want to have any additional fees attached to it as the manager wanted to do so. We also tried calling customer service and emailed the headquarters, customer service was trying to make us feel stupid so we didn't get anywhere there and headquarters did not even answer our emails.

I was approached by the manager whose name is Dwayne **. According to Mr. ** I have been approached and warned before by one of the personal trainers at the gym who he disclosed his name was “Will”. I don’t ever recall having an interaction with this person. Once I expressed that to Mr. ** he responded and said that there was video footage of me training others and the conversation with Will. If that is the case as a consumer that feels cheated and discriminated I would like to request video footage to justify Mr. **'s reasoning for terminating my membership immediately. It was embarrassing and unjust.

After over a month of trying to get the contact information for a decision maker, I get the Area Sales Manager and he is even worst. He is unresponsive. He sees that I do not have a contract and says that I need to have proof that I talked to the GM prior to 6/19. Why? I couldn't tell you but I definitely have a call log that says such. I sent it and he completely ignored it and won't respond to anything. This is absolutely mind blowing. Had they just done the right thing in the first place, I might have positive associations with their brand, refer them and even sign a contract when I was ready to sign up for a gym. Instead, they are forever corrupt, shady and a company that I will never set foot in and never recommend.

My son wanted a gym membership and the gym was reasonable at $10 a month. Aside from registration fees all was good. Fast forward one year, my son heads off to college. He neglected to cancel his membership, he made several attempts to cancel over the phone and he was told he needed to cancel in person. My husband had to cancel the membership in person but was told because we did not cancel 45 days in advance my son was going to get charged the renewal fees for the following year $65 plus the additional months. In total they have deducted $150 worth of fees! In addition his monthly went up and he was not notified. Thank you for ripping us off!!

This facility is not up to par with NYSC standards. For customer that pay premium rates and rates keep going up, we should have a great gym! We always get promotion emails to lower our monthly payments but it's for new members only. If only new customer received these offers these problems would both a lot of the customers they currently have. I will be canceling my membership at the end of this month.

They said someone would get in touch with me. NOTHING. Another month and another credit to my card. I have been to that gym at least 6 times in the past 3 months trying to resolve this issue and every time I'm referred to a different person who promises to resolve my issue but doesn't!! Last time I was there, was given an email address belonging to the Regional Manager (Ian). I sent an email immediately. This was 2 weeks ago and I haven't received even an acknowledgment of receipt. Just called now and guess what... the same excuse... "Manager just stepped out, someone will get in touch with you." What utter ** is this? If you can't handle your customers SHUT YOUR DOORS!!! I WANT MY MONEY!!!

Furthermore it took them 2 weeks to answer me in regards to my cancellation. They advised that out it would be charges which were paid. Then two months later they charge me another $60 for membership for the following year which I was not using. I was canceling not renewing. I think they get those words confused. Not only does this charge does not make sense it's ridiculous and instead of trying to talk or understand they just say, "It the policy. That's what you signed up for," and hang up the phone on you. I would urge anyone who wants a quality gym this is definitely not it. Also 90% of the time the sauna room does not work. They always say they're working on it to fix it but they never actually fix it.

Sure enough I was right - the temperature on the exercise floor was 73F and it certain areas even higher. I ended up heading to the cycling studio, the one that usually is the only place that is comfortable enough when the AC in the main area is not functioning properly. However, even in the cycling room the temperature was above 70F, it didn't go below 70.2F, and I was the only one there... I am sure it took the measurement during the spin class with too full of people it would get close to 80F. The staff is not helpful at all, there is no management on the premises on Sunday, just the membership consultants... Can anyone at the corporate office or district manager please address this?!? It's been going on for too long already!

Another reason I canceled my membership is because when I had questions regarding the pricing of my membership I was placed on hold for 20-30 minutes waiting for Ricardo ** to take my calls. He never answers his calls and I was told that he left or was in a meeting or not in his office. I was only able to reach him via email. The customer service at this NYSC City Hall location is non-existent.

When I came in to cancel I was not informed of the 45 days it would take to cancel nor was I informed of the “pro-rated amount” would be. I also was not informed that there would be a cancellation fee to which Ricardo ** was very smug about. I will be taking my business to Blink down the street for a fair price and better customer service. This is the worst gym I’ve ever joined.

Two and half months ago, the same Ricky was repairing the pool heater. "We will be closed for 2 days to replace the heater. Then, we need another 3 days for the part I didn't order. Then, we need another week as it is taking longer," and so it continued for 2 months. The management method of a blind squirrel. Has no clue what he is doing.

With the heater replaced, Rick has to prove that it works, so he is running the water and the air so hot that he will give a heart attack to 50% of his elderly customers. Of, and he likes to switch men's and women's room every once in a while with minimal signage - can't tell you how much confusion this causes. Until somebody sues the club for an equivalent of sexual harassment. Whoever had similar experiences, please share them to get rid of this guy.

They are outsourcing other companies to harass ex-members and non-members in an attempt to collect unauthorized, perhaps even fraudulent funds. It is so frustrating getting 2-6 spam calls a day, during business meetings, while I'm sleeping, etc. No wonder people hate this gym! It has a horrible reputation and for good reason. Don't join, don't even do a trial — you'll regret it. There are so many better options out there.

We canceled our membership in person in April. The gym has charged me for membership ever since and the trainer charged me 3 months of training sessions that I never agreed to at a gym I was no longer a member of. Almost $1000 total of charges that were not authorized. I disputed with Amex. The gym sent Amex an agreement I "signed" (must have been forged I never signed an agreement) that indicated I had to provide 30 days notice to cease training (I thought I just bought a few sessions!) Since I canceled in person - and they acknowledged said cancellation they used a different tactic to rob me - they played the "oh you had to cancel in writing" trick. The oldest criminal tactic used by gyms to steal from clients in the books.

Anyone on this forum who would like to start a class action I would love to hear from you. These practices should be examined by the state attorney general's office. There are levels of fraud, forgery and deceptive business practices going on here that should be examined at a much higher level. One only needs to review yelp, the NYSC corporate complaint website, BBB, etc to see the number of victims of this company are prodigious. Some consumer advocacy around this needs to happen ASAP. NYSC is a vile, shady and conscienceless abhorrent company stealing money from the folks who can afford the least.

I then called the NYSC corporate offices and they acknowledged that I was overcharged, but the representative at that number didn’t know why, and directed me to speak to Julie **, the general manager at the local gym. Right after I told Ms. ** about the mysterious rate increase, I was suddenly disconnected. I tried calling back, could not reach her, and she never returned my calls after that.

It seemed like I was getting a classic "runaround" scam. But I did contact the fitness manager once again; this time to cancel my personal training sessions entirely since no one could explain the overcharge. Mr. ** said he would not cancel the personal training sessions because I had allegedly signed a 90-day contract. As explained above, I never saw that contract; I only signed a keypad with no terms or contract in front of me. To my knowledge I had been simply signing up for $320/month sessions. I only became aware of the existence of the alleged contract after my attempt to cancel, when he sent it to me.

To my surprise my signature had been grafted/forged onto the contract without my knowledge using the imprint from the keypad I had signed. I was shocked that my signature was pasted all over a contract I never saw before this. At this point, it was clear he had neglected to make me aware of the alleged agreement during our initial meeting in May 2018, nor was I given a copy of the alleged agreement at that time. He was claiming I signed something that was never put in front of me when he handed me that digital keypad. So a digital image of my signature had been copy-pasted on three separate lines of an alleged agreement without my permission or knowledge on 5/09/2018.

Disgusted and frustrated by the deception, on June 14th, I told him over the phone that I would like to cancel the personal training agreement ENTIRELY and that I wanted to cancel not only the training sessions but my entire NYSC gym membership as well, due to their dishonest and deceptive tactics. He said I'd have to go to the gym in person to cancel. So that's what I did. The next day, on June 15, 2018, I went into the NYSC to make a complaint and cancel in person my membership. After canceling, I was given a receipt, which stated I had a $0 balance. I did not go back to the gym or have any additional personal training sessions after that.

Despite my efforts, during the first week of July I noticed that funds were still being taken from my account by NYSC. I was charged another $93.55 on 7/3/2018, $435 on 7/5/18, $105 on 7/9/18 and $165 on 7/15/18. Apparently NYSC was not abiding by my cancellation of personal training sessions or general gym membership. I emphatically deny any validity of their claims to contractual commitments because my signature was digitally forged onto an alleged agreement I did not see at the time. This has been a nightmarish experience and one which has put me into financial distress. I have researched online to see if other people have had similar experiences with NYSC and their digital keypad-enabled forgery, and there are numerous complaints. I request my funds be returned to my account as soon as possible. FORGERY is not acceptable or legal.

I called the gym and was apologized to and told my membership was canceled at the moment, but that corporate dealt in refunds. I then called corporate and was told not only was my membership not canceled EITHER in August 2017 or May 2018 when I alerted them to the situation, but that each individual club does refunds. After a long while, I finally got ahold of someone at that gym who was willing to help me. Unfortunately, someone at their club didn't do their job properly, and I was never given any proper paperwork about the cancellation, even after I asked if I needed any.

I asked them to check the security footage to see me come in and cancel, but they said that wasn't good enough for validation, as there is no audio; something that is out of my control. So I asked to speak to the person I spoke with the day of cancellation, but was told he no longer works for them. Something else out of my control. I was told I couldn't get a refund without validation, but when I asked for the forms of validation they could give me, they refused.

The manager finally turned the case over to the "higher-ups" and nearly three weeks went by before I heard from them again; meanwhile I was calling and calling, being told the person was "in a meeting," or "not in yet." I never heard back. I finally got ahold of them again when I found a new corporate contact, and they wanted to hear about the situation. I explained it, and they had the original manager from the club whom I had been dealing with finally call me back. He apologized for not responding, saying he thought the higher management was taking care of it. I said that didn't explain why he didn't return any of my calls. Eventually he said that they couldn't give me the full amount back, but would give me from the beginning of this year through May back in the monthly payments they'd taken from me. To me, this is still unfair, but I agreed, as frankly, I was tired of dealing with this.

He told me to reach out to Ian in corporate about scheduling my refund, but when Ian called me (after ignoring my first email) I was promptly informed I'd not be getting ANY money back. Even after I explained the situation, being thrown around, and not responded to. He offered me a discounted membership though. What an insult! That is the last thing I'd want; belonging to a gym who treats its members so terribly.

I am beyond frustrated and disappointed. In total, they took over $1,000 from me. When I called originally, I was jerked around about who could properly handle my situation, and was lied to twice about being cancelled. When I asked them to check my records of validation, they said it wasn't good enough. When I explained how I followed all proper procedures, but someone from their end didn't do their job correctly, I was told they "felt badly" for me. When I was told I'd get some semblance of a refund, and when I asked for it in writing, I was told this would not happen. AVOID THIS TERRIBLE GYM AT ALL COSTS. They'll take your money, no matter how correctly you follow their cancellation procedures. I am so upset. Over $1,000 down the drain because someone at their location was too lazy to do their job correctly. Despicable.

Then they kept charging me month after month afterwards. Once I became aware of this I called the gym multiple times, each time they assured me a manager would return my call and they didn't do that. I also emailed (the person who had sent out an email to me regarding my past due amount back in October) multiple times and he never responded. There were a few other email addresses associated with NYSC I had and tried them also to no avail.

I filed a dispute through my bank for all charges made after December, as well as put a block payment and later was issued a new card. They still are trying to charge me for more months in the future, fight the dispute, and threaten collection on my 'debt'. I don't know what to do. I cancelled my membership but these guys just won't stop charging me.

I didn't like that but I agreed to stay with them. Well this month I checked my bank statement and they raised it $10 more! I didn't get a letter this time or email. I wasn't informed or asked if I wanted to keep it. So it is now $69.99 and that is over my limit! I am canceling once this month is over! They are so sneaky, I'm pissed off. I haven't even gone to the gym in 6 mos and have still been paying. I called their number and spoke to the lady and she told me they raised the fee. So I asked "So are they just going to raise it $10 every year?!" She said "looks like it, yeah..." Wow... Going to join Blink Fitness I think.

I tried calling my home gym for 3 days straight, no one seems to like answering their phones there. I then went into the gym, where the manager mentioned that they have 1000s of members and it is not possible to contact every one of them. I was like that doesn't make sense because all of their members do not undergo a similar situation that I went through. After a lot of back and forth, he agreed to waive off the late fee. However, I checked my credit statement and the late fee is on there. I am thinking of taking legal action and cancelling my membership.

After complaining to on-site management over the phone she directed me to (Paul **) who after a few calls has done nothing to resolve this and moreover accused me of instigating. When I asked to speak to someone from their corporate office HR since they continue to refuse to have a discussion over email and on the record, I was directed to speak with the Market Director (Ryan **). Ryan keeps insisting that we should discuss this over the phone and has not provided me with the contact information to discuss with someone else. According to Paul I should be getting a refund shortly - I am waiting for this, but he was unable to provide a reason as to why I was charged even though I never completed the application process. A terrible employee like this only exists and continues to work there because management fails to do their jobs to protect its club members. We are clearly only monthly membership fees to them.

With this I was not confident and also gave a heads up to my bank to not let NYSC charge my debit account anymore. Come to see that FEB & March they tried to charge me again! The new manager has sent me emails and has called me every week for the last 3 months letting me know not to worry that he can confirm it is cancelled and then today I was charged another $153. I called corporate who was also useless and told 'em I had to talk to the club. I called the club and what a shock the manager didn't answer and his mailbox is full. Really! I have fees with my bank now for no charge fees along with bills that bounced today due to this. I am beyond dissatisfied and prepared to share this experience with everyone I know and all social media outlets.

Original Review: March 6, 2018

I joined the gym in Whitestone, NY for 1 year. I originally paid for a annual fee and the membership. A year later they charged my card for another annual fee without my consent. For 60 dollars plus an extra "fixed rate" of 50 dollars. The manager at WHITESTONE CLUB told me that my money was going to get refunded, it never happened. They are a SCAM. They love to steal money and trick you. I was never advised of a cancellation fee either. I'm greatly disappointed. DO NOT JOIN THIS GYM, UNLESS YOU WANT MONEY STOLEN FROM YOU.

This credit card I gave them, I do not usually check the monthly statements and to my surprise 2 weeks ago (3 months later) I realized that I have been charged month by month for the 2 memberships. I called Jason ** who is suppose to be the manager of the store and explain the situation. He confirmed that there is NO membership in the system for either of us, but still getting charged month to month. He told me to wait to fix the situation. The amounts are adding up is getting close to $300 NOW. After 1 week and a half I just called him and he has NO answer about my reimbursement. Above all, they treat you with an attitude that makes you tired and that you desist from continuing to call to ask. I will continue to bother until they explain why they charging us without being members.

Lastly, there are no attendants to replace weights or to ensure that the weights are returned back to their appropriate places. So you can imagine my surprise when I found out that as of February 1, 2018 this gym will become an “Elite Gym” which will require me to upgrade my membership. I immediately called the corporate office but was advised that nothing can be done! Frankly, I am appalled: I thought that after 15 years of loyalty, my membership has been “grandfathered in”. This is by no means an Elite Gym: You cannot charge members an elite price and provide substandard services. This degradation of service is unfortunate because I greatly enjoy exercising at NYSC. I wrote to the branch manager but received no response.

When my husband explained to her that he was extremely upset and that he was going to take it up with corporate she said to him, "I don't give a **". I can't believe that someone this rude would be the face of your gym. I would like for the club to give us a refund for the months they have charged my husbands card. This is ridiculous that customers get treated this way and cursed at. It was uncalled for and unprofessional on her part. I would like something done. I called the club and asked to make an appointment with the Business Director and of course Kate said that he is very busy and she would pass my information to him. I am pretty sure she isn't going to. I am making it a point to write as many emails and make as many phone calls to corporate until someone higher up gets back to me. People should not be treated this way.

I then went in to speak with someone, and the girl there told me that she overheard the original conversation I had with the employee to cancel my account, and she remembers him telling me there will be no yearly fee and that it is only an additional $15 to cancel. She then says that she can't do anything about it even though she knows I was told the wrong information. Now for the actual gym: I hope you don't like using machines if you're interested in this gym, because they are always out of order and don't seem to get fixed for a while. The basketball is often closed for other events and clinics, so make sure you check that out. Some of the lockers are broken and don't close/open properly.

Since I signed up in 2015, this gym has done nothing to improve the experience. They have only taken things away. They don't supply towels anymore (something they did when I signed up), they don't allow a guest anymore (something they did when I signed up), they don't fix broken machines, they have just one squat rack for the entire gym, plus many more issues. This gym has done nothing but charge more and more money and take away every feature that caused me to sign up in the first place. PLEASE SIGN UP FOR A GYM ELSEWHERE!

They told me to contact the General Manager but he never responded. Even though I was paying the annual fee that "locked in" my rate they decided to raise it anyway. It wasn't in the contract that they could do such a thing but it also doesn't say they can't so Corporate took that chance. The membership supervisor in good faith said that he was sorry that even though they were told one thing that essentially they had to lie to all the members who signed up for that exact reason. He gave me a free month of membership for that reason. Unfortunately due to such scams and frustration by Corporate that employee decided to leave and now that Club's business is getting worse.

Now I noticed that my rate jumped by 50% without any notice. I already contacted the Club and you guessed it, I'm getting the runaround. I'm bracing myself for the ensuing back and forth and the same experience everybody else has been getting about membership dues increase, balance due, cancellation issues, recurring fees despite the fact that the membership has been cancelled, and fees going to collections. Perhaps the only way to put a business with such unethical practice is by going to the Attorney General.

NYSC is the king of mystery charges. The last time I had to resolve an issue the rep took weeks to get back to me and then another few weeks to institute what he had promised. When I called to inquire about it I was told that I should’ve received an notice about the charge beforehand. When I said I hadn’t received a letter I was told, “Oh we do email” to which I again stated I had not received a single email from NYSC. The rep also couldn’t explain at first what the charge even was, he didn’t know. I’m totally fed up with NYSC.

I was initially excited to join NYSC but I would advise everyone to avoid it at all costs. The number of complaints and the reputation they’re developing is a sure fire way to eventual disaster. Good customer service is everything and NYSC doesn’t do good customer service. Besides the various mysterious and unexplained charges their facilities are not impressive for all the hassle and most of the good classes require an extra fee. You’re basically just paying for a pool if you’re lucky. This is all sad to say because when I first signed up I was very excited but after countless bait and switch experiences, unannounced increased fees and just horrible customer service I’m done. I warn anyone thinking of joining to please don’t! Find another gym, Equinox, 24-Hour Fitness, Planet Fitness, your local mom and pop gym, anything but this.

Hearing this, from a customer point of view, it feels like NYSC is taking money from their customers without them knowing. NYSC shouldn't have to wait for people to call for the refunds if they are receiving this many complaints They should refund ALL their customers that have been charged this extra fee for visiting an "elite" club and then work on communication strategy to notify their customers of their policy changes more clearly before implementing their new changes. I've been with NYSC for 7 years and this seems like a very shady process.

The stairs are missing some nonslip strips on several stairs and are dirty and unkempt. There is also mold growing on the banisters and under the front lip of the staircase. I pointed this out again that day. The club has been informed about this by numerous members in the past. I have been dizzy, nauseous, and very tired since the incident. I have vomited several times since the accident. The day after the incident I went to My Doctor for an exam/follow up. He performed numerous coordination tests, and had me twist my head and lie in various positions to try and realign parts of my inner ear that had likely shaken loose. He wanted to consult with a neurologist, as he was disturbed by my lack of coordination. He returned to say another Cat scan should be done.

I spoke with the woman who initially found me in the pool. She thoughtfully documented the events and timeline for me. Apparently I was floating face down when she spotted me, she began lifting me from the pool, then starting shouting for the lifeguard. He never saw me fall, or notice me bobbing under water. I possibly could have drowned if she had not seen me. She then took charge of the entire situation. There was no chain of command as far as management or procedures set in place in the event of an accident. They also did not ask this woman any questions as to what happened, when, and how. The lack of attention from the lifeguards seems like a more serious issue as far as negligence and safety of the pool. At least 70% or so of the lifeguards have been seen on their cell phones.

The woman mentioned above was at the gym this past weekend, and again observed a lifeguard on their cell phone texting, and not on the elevated lifeguard chairs, but sitting in the side room instead. The stairs were still in the same unkempt condition. This is the norm at this club. There appears to be a lack of supervision or follow up on the cause of the incident, and how to prevent another accident in the future. Numerous things stand out as dangerous. Several other members have commented and brought this to the attention of the staff and lifeguards. I called last year to voice my concern, but still they remain the same. The condition is apparent to anyone who monitors or performs the maintenance, logs, etc., that is required by law to operate a public pool in New York State. Proper procedures are not being followed at this club. I have photos and witnesses to attest to the above statements.

On 8/25, I called the membership line and they instructed me to go to the club. I went into the NYSC club on this day on 51st & Lex, the woman working indicated only the general manager could process cancellation, she scanned my tag, and said nothing further was needed. Based on the language of the contract, I decided to do a follow-up call. An hour or so later on 8/25, I called to confirm submission of my cancellation request. The customer service rep indicated there was no evidence of me going in a club, and then she said I must do this with a general manager. I was clearly frustrated, especially because I have a planned trip, and want my cancellation in before 30 days is up to avoid getting an Oct 1 $39.99 fee.

The woman also told me I could only go into my home club which is Avenue A to cancel. I told her there was no language on the contract regarding same, and the exact sentence on their website when you sign into your account, under cancellation it states "members may initiate the cancellation in person at any club location", she was still arguing with me that I was going about this incorrectly without any evidence on her part. I was then told to head to Avenue A and ask for the general manager, Joelle as she is working on Saturday 8/26. I went into the club, and Joelle was not there, and I was told I was the second person that came in asking for her. The girls at the counter were unable to assist me, because, again, only the general manager can handle cancellations.

Today, August 28, I called Avenue A to see if Joelle was in, and I was now told that I must make an appointment with her to cancel my request - this was never told to me, and further, she was not available to meet today (8/28). Given that I'm leaving out of town, and I do not come back until after Labor Day, this would give Avenue A another month of my fees, and they will be charging me $39.99. After calling my bank, and giving them the rundown, I was advised to file a claim. Now my bank is handling this.

I am extremely disturbed by this cancellation policy. With that being said, it appears said policy is geared around inconvenience as a tactic to continue taking membership fees, as well as breaching their own contract by debiting $59.99 annual fee from me, which on my contract says "Annual Fee: $ 0". Lastly, NYSC renewed my contract with them, without consent, no evidence, no signature, no recorded conversation indicating I agreed to same and construed my conversation of asking for my $59.99 back as a renewal. I have been documenting every call and visit with NYSC and am hopeful my bank will determine their tactics as a theft threat.

Much feet dragging and months later my partner, who is a trans woman, has been harassed every time she has gone in and management has done nothing. This problem has been from staff and other members. They were able to put up signs about a whole host of other thing that were related just to this gym but about ongoing belittling of one of their members they couldn't be bothered. It is just such a shame when other gyms in NY like Equinox are going out of their way to be demonstrating that they are safe for the LGBT community and gyms that are affordable like this one are promoting anti-trans rhetoric from their own employees.

Issues: 1.) Dirty and neglected by even the most relaxed standards. 2.) Broken machines go weeks without being repaired, sometimes months. 3.) The staff is young and immature. Sometimes they are well-intentioned, but completely dis-empowered from helping members because they are part of a system of neglect. 4.) The management could not be more disengaged if they were paid to ignore people. (I could list so many examples here). 5.) The regional management is as bad as local management. They do not respond to concerns or complaints at all. 6.) The prices are so cheap that they attract the rabble that scream from the top of their lungs across the gym floor, dropping "**-bombs" left and right and being generally foul. In short, it is NOT a nice place. If you absolutely HAVE to go to NYSC, don't pay more than $20 or $30 tops. Anything else would be a shame.

I finally called the gym and persisted to speak to the Manager and was told that he didn't leave his business card at the front desk so I couldn't get his number!!! I thought that was unprofessional but I didn't give up and called again. Finally I was put through to the manager who seemed pretty aggressive to start with! I couldn't understand where that was coming from as I was the one who had paid and rightfully should be demanding my money, why would he be angry?! I requested him to look at my account again and I will do the same to ensure we have exact payment details! I then got an email from the manager and thankfully the payment deducted matched my account but I couldn't understand why the money was taken out every 15 days!

On further discussion I realized they had made a mistake and taken out the money from our accounts but adjusted that as a membership fee into or account, without notifying us. On top of that an additional $15 each ($30 in total) was what we were overcharged. The manager said to me that I was trying to trick him and confuse him but it's not going to work! This was really demeaning and rude as NYSC owed us money, not the other way around. We then asked to cancel our membership. Apparently there's a 45 days notification period.

I haven't send that anywhere on the internet and don't recall signing anything that says that. The fight continues as the days they calculated as 45 days is wrong and I'm scared they'll charge us again on 08/01, when technically our 45 days end on 07/31! I would recommend anyone who's trying to join, to stay away! You will be charged incorrectly and it's practically impossible to get your money back. You'll also be treated disrespectfully and ridiculed. So be prepared for the worst at NYSC.

So then I move to Queens and could no longer go to the Staten Island location. So I went into the club in person. They told me that there is only ONE person who can cancel the memberships and that person was away for the week! So since I was moving there was no possible way I could get in to cancel again. I once again had to deal with the "lovely" member services on the phone! So it all starts with the first uneducated staff member who told me she would email the club and that my cancellation would be effective as of the date I went into the club. 3/21. So I got charged for April. Fine. But THEN I was charged in May! I called up member services and they said my account was still active, I explained what happened on 3/21 and now this woman assured me it would be cancelled and told me of no other charge.

Well now we're in June and these thieves now charge me 16.99 because apparent it's some sort of cancellation fee on a non contract month to month membership! So I call again! And they told me it was cancelled as of May and the reason why it wasn't cancelled in March was because the OH SO competent manager SUPPOSEDLY called me ONCE and since I never answered the ONE phone call that she definitely DIDN'T place, my membership was just left. Because this woman must be so busy putting weight back on a rack! But the funny thing is, they keep telling me that this is my fault because I never called the club back, EVEN THOUGH I NEVER GOT A CALL AND WAS ASSURED MY MEMBERSHIP WAS CANCELLED AS OF 3/21!!!

All of the sudden in May it got cancelled, without me ever speaking to the club once! I called the new manager who said he did it himself. SO WHY COULD HE DO IT BUT NOT THE LAST ONE?! AND IF SHE DID "CALL" ME, why was it only once?! CLEARLY she didn't do her job and now this is MY FAULT?! They still justify taking my money due to the neglect of their horribly incompetent staff?! I'm still fighting to get my money back because this is insane. These are THE WORST PEOPLE working for THE WORST COMPANY!

The only way I got satisfaction was to file a complaint with the NY Attorney General's office. It didn't take more that 3 weeks after filing this out I got a call back from the VP of NYSC. He said they have the right to increase every year. But, he said that he would put it back to the $19.95. I also got him to refund me the back increases. This practice with NYSC is done all the time. Friends I work out with have been increased $2 $5 or $10. When you complain they beat you up on the phone with verbal BS hoping you will back down. It is not the money that is the issue it's the principle that offends me.

Anyhow, the gym is dirty, they don't clean or clean well, dust balls everywhere and bugs! The front desk personnel are super rude and just miserable - and I have never seen a Manager or Sales Reps there, so I always call Town Sports International directly. The Reps on site can't help with any membership concerns - at least that was my experience. I just cancelled my 20+ year membership - and have it in writing, but for peace of mind after reading the complaints on here with billing after cancellation - I decided to place a stop pay on my checking account from this vendor. My experience with Town Sports was pleasant and she was apologetic on the Club's behalf - but didn't try to keep me as a member.

These kinds of practices must be stopped and I even wonder such practices actually constitute a contract where the signee was only given a tiny pad (the kind of pad you see when you check out at groceries). When I disputed the charge with my bank, NYSC presented a nicely formatted paper contract, which I never signed, but I supposed they pieced together from my pad signature. Are they allowed to do that? Is that a right business protocol? I claim that the trainer told me in person that the fees are these and I can cancel this anytime, but they claim that I signed up for $680 per month for three months, which is the first time I am hearing.

Also, at the time of signing I was never informed of a cancellation fee. All these charges without any verbal or written notice, consent or authorization from the customer. Altogether I was made to pay $75+ in charges to cancel my membership, with no means of disputing the additional charges. Otherwise, NYSC sends unpaid accounts to collections which would then wreak havoc on the customer's credit score, what a nefarious practice. Beware of NYSC's price gouging billing practices!

When I went into the office, the manager wasn't in even though I was told on the phone he was going to be. When I finally got a hold of the manager, he canceled the account while acting like he was doing me a favor. He then told me that there is a "30-day notification period" on my account meaning they were going to steal another month's fees before actually canceling. I made a fuss about it but they gave me the same "too bad" attitude. I called my credit card company to tell them any future charges from them are NOT authorized. I am sure however they will try to charge me anyway and when the credit card doesn't go through, they will probably try to send me to collections. What a bunch of crooks... Anyone who's reading this and with the time, please file a class action against these blood sucking parasites.

Out of disgust, I threatened to leave and was promised my rate would be returned to the promised rate. It was corrected for a month, now they seem to have increased it again (once again with no notification). I am not aware of any other business that would deem it appropriate to arbitrarily select customers for rate increases on a recurring monthly bill and do so with no prior notification. The local club claimed they had received several such complaints. Note, I double checked my contact info and scoured my inboxes and I am 100% certain that no notification was issued, despite what corporate may claim.

When I cancelled my membership I was charged a $30 cancellation fee. The entire advantage of having "no contract" was pitched to me by the gym employees using the fact that you can cancel a membership at any time. There are other options for gyms that are transparent with any fees associated with their contract options - I just joined one. It's really not hard to believe this business' 1 star rating on every review site that I've seen (if 0 stars were offered, I'm sure this NYSC would have that rating). I only wish that I checked these reviews before getting involved with this dump in the first place.

This is the response I got!!!! Unbelievable!!!! "This increase in dues will be reinvested into our clubs for the sole purpose of upgrading equipment, enhancing our facilities and programs. We want to be able to offer the highest level of service and amenities to our members. I apologize for the confusion about your annual fee, as it does not guarantee your rate will not increase. I would be happy to extend you five one-week passes in addition to the 30 day pass on your letter so that you may bring friends or family as you wish.

I'm hoping you can appreciate our intentions behind this initiative. I can certainly understand your frustration but want you to know that we are committed to providing you an exceptional service. Please feel free to reach out with any suggestions or feedback on how you would like to see us reinvest in your club or how we can add value to your membership. We are committed to providing our members with exceptional value. I have cc'd Andrew, the General Manager of Mahwah, so you can reach out to him as well."

A new manager came into the gym and there was massive upheaval. He started firing people who had been at the gym with little provocation, without providing adequate replacements. This Sunday I was called by NYSC Mahwah and told that my trainer is no longer with the gym. I asked for my training sessions to be refunded and to stop payment on future personal training sessions. I was told that I would no longer be charged but they would not refund me for the sessions already paid. I was told I bought a service, not a person, and I was obligated to finish out the sessions I had paid for.

I explained to the manager that I could understand that policy if I had walked in to cancel, or if I in any way had something to do with why my trainer was no longer at NYSC, but the decision for her to leave abruptly wasn't up to me. I was sold the training based on this one specific person and it didn't seem fair. He sighed and told me it was policy, and that he had other trainers (he doesn't: he fired them all and hasn't replaced them). I asked to speak to his superior. The manager told me that he had a Director but wouldn't tell me the Director's name or contact info. "I won't give you a phone number. There is a 'Contact Us' form on the NYSC website that you can fill out and submit." That was his answer.

I don't understand what benefit I will get from working out with a random trainer for three sessions... someone who doesn't know me, is not close in age, and is not the same gender (because he fired all the female trainers). The manager is more concerned with his bottom line than with his clients. Perhaps if he focused on the people he works with and for, he wouldn't have to fire everyone and create chaos in an otherwise nice facility. Lastly, this general manager smokes cigarettes right outside the entrance to the gym and clients and others have complained about that behavior.

So I had to waste half an hour of my time on this when it could have gotten taken care of in the first place. However, now they say it's 45 days notice to cancel, so we're paying for another month and a half, PLUS... let's not forget the $30 cancellation fee. Really? On a month to month membership? Who ever heard of such a thing? Absurd. The least they could do is waive that for the aggravation of having to spend half an hour trying to get someone to cancel the membership. Steer clear of NYSC!

I said but I don't understand why I'm getting charged, that I was told this would be waived & when I called, the rep said to me that I signed a "legal" contract that says cancel fee of $30... seriously who the hell reads the microscopic words!? The person selling you the membership is suppose to tell you that upfront! That's just a legal way of them stealing money from their members bc seriously I was on a month to month which is suppose to be easier for the member to cancel at any time with being charged!!! I was then told there's nothing that can be done other than waiving the late fee!!!

PEOPLE DON'T JOIN THESE GYM! THEY WILL MAKE IT SEEM AS IT IS AMAZING & IT ACTUALLY ISN'T. THEIR PRICING IS RIDICULOUS! With my $20 membership I want allowed to sign up for classes or use any towels. Then my fiance who has a more expensive membership > the passport... which included the use of towels & ability to go to any NYSC gym without extra charge. When he went to the gym there were never any towels available & he was told that he had to start bringing him his own! Oh & the best part there was always a problem with the hot water... smh!

Now that he wants to cancel his membership he's being told that he has to pay more than he pays for his actual membership!!! People go for walks! Make your own weights, run up & down your stairs or around your BLOCK. WHATEVER YOU DO --- DO NOT JOIN THE GYM!!! AT LEAST NOT NYSC BECAUSE THEY will rob you & make it legal!!! #NYSCLegalRobbery

I came again and they still have no idea where a hundred $ from my card came to! They said they will write a letter to financial office to deal with that and will contact me, but I want my money back now! And I really have doubts that they took me seriously! What's annoying is that each time you speak with a new person who have no idea about the situation! Where should I write? Did SMBD have the same problem? I'm so anxious about the possibility they gonna charge me from that card again!!

I rarely use NYSC, maybe 10x since I joined. Recently went to White Plains location approximately 4x. Got a bill for $60.00 explained to Mgmt. the situation. They told me the Manager doesn't work there anymore and I was stuck with the charges. I realized the franchise is in serious membership decline, so they are going all out to collect $$$. Overall, facilities are falling apart, feels like I'm going into a rathole. Staff professionalism needs big improvement. and membership recruiters should be held accountable for deceiving public. If it is legal, record it.

There's lots of reviews on here about their business practices, but I've been paying for a gym now for 4 months that I've not used, because I can't cancel it and no one is returning my emails. In any other business this would be considered a scam. Listen to the warnings, don't sign up and don't even get me started on the personal training scam that they pulled on me. Just read the fine print carefully and don't trust what the person verbally tells you.

I had complained to corporate management twice about this issue. However they have done nothing to address this problem. This is harassment and an invasion of my privacy. I would go to a women's gym but they don't have enough machines or equipment for strength training and I love weight lifting. This location has a very disrespectful environment and it is full of creepy guys. Be aware and be safe.

I've been to NYSC a number of times. Every time I get there the manager has just stepped out or left early. On my last visit I wrote him a letter explaining my situation and asking him to please call me it's urgent, the receptionist put it under his door. Still have not heard from anyone. The calls are still coming in. Now they're saying I'm going to collections. In 2012 my home and business were severely damaged by Super Storm Sandy. So many valuable papers were lost deeds, social security, marriage license, insurance papers and my NYSC cancellation. They want to see that cancellation paper and still have my daughter as an active member even though she hasn't been there in 5 years. Stay far away from this place it's ROBBERY!!! I don't know how they can sleep at night getting over on so many people. I think it's time to call 7 on your side or Shame on You to expose this game they have going on.

Today I got a letter from a Collection agency, First time in my life, I had no idea what for. I thought I am a victim of identity theft so I called to find out... And I did find out the NYSC is after me, apparently they claim they never approve my cancellation. I try to explain that I have not step my foot in the club since the beginning of 2016... But the collection agency do not care. So Even though they have no contract with me, even though I am not a member there they still trying to give me Hard time. I hope I can see them at court. P.S.: I am not even starting to describe the poor conditions and the bad service this GYM offers.

I said "do you have live footage with voice, so you can hear what was being communicated as I signed the keypad?" The answer was NO. Why, you wonder... because it's a scam!!! They won't give my mother back her money and they have charged over 1200 to her account which she has been paying interest on for over a year and half. This is insane. NYSC in Livingston, NJ should be ashamed of themselves!!! Ironically, the staff has changed over so many times and so had the director of the training dept. who was fighting me on this. I was an original member to this gym since it's inception and this was supposed to be a one time bday gift from my parents. Oh, did I mention they also charged my card, as well. So, double charged?! I had them remove those but they refuse to remove my mother's card. This is an awful system, a scam. This gym is a bunch of liars and thieves and should be shut down!!!

I sent a complaint to the corporate office and did not receive a response from them. I am a 56 year older African American Women who wants to continue to work on my physical health. I was shown the facility and had a greater interest in the indoor pool. I am currently a gym member at another facility that does not have a indoor pool. I am very disappointed in the practice at New York Sports Club located in Bayonne, New Jersey.

After 5 days trying to get a hold of the manager, finally today I got the luck to speak to him. His name is Charles, who mistreated me over the phone, did not acknowledge my fall. I am uncertain that he even filed an incident report, even though they called the ambulance and I was taken to the ER. He said they won't cover any of my medical bills and at the end I said I want my money back.

This place is unsafe. There should be a separate entrance for children going to swimming classes because of the fact that all the workout area is open. Plus, he made me feel unwelcome to ever return there. I am unable to drive, I cannot even go there if I wanted. And, seriously I rather go back to Safety Swim, the place I used to go before and during 3 years we never got injured. Shame on you! I cannot recommend your place for many reasons! The biggest one, the way you treat your customers with special needs!

Almost three years later, while reviewing my annual credit card statement with a view towards doing my own taxes, I noticed monthly references to payments to NYC-Court Street. I then realized that, notwithstanding the assurance which I had been given by their office staff, NYSC had for years been billing me monthly fees. When I again went to their office and spoke to an Assistant Manager, I was assured that he would address the problem and get back to me. Of course, this never happened. I am now endeavoring to block future payments through my bank and, as a trial attorney of some 35 years experience, will consider commencing a lawsuit against NYSC for what I deem to be fraudulent practices. An industrial strength vacuum cleaner couldn't suck up money like NYSC, apparently routinely, does.

If the workers had been inspecting the area more regularly, they would have seen the bar and returned it to its proper location. What's more shocking is that my wife notified a club team member of the details. She said that the manager would call her to talk about the incident, but the manager NEVER CALLED HER BACK! Working out at NYSC Princeton might just not be worth it.

This is all very cute, and the company is clever in its approach whereby the trainer says one thing and the contract says another. And either I'm the world's stupidest consumer or I'm not the first person who has been burned by this. I only recently realized that my credit card has been charged twice each month since April 2014: One charge for monthly membership fee and another charge for what I now understand is, in essence, a whole separate monthly membership fee: personal training. Also cute is the fact that both charges appear on my credit card bill as identical, generic entries. The result is that NYSC has charged about $1,500 for zero services rendered. I could go on with other ridiculous nuances of this but I'll spare you. Check your credit card statements people.

Needless to say I never received a call back and was charged again in December for $32.00. I assumed this to be the cancellation fee as the rude manager ** said I would be charged. Now comes January and I am charged $47.05. I again called the club several times before I spoke to the now manager Chris, a bit more sympathetic but again I was told my membership was active and the only notes he had of my conversation with ** was that I was looking for a refund for October's fees but nothing about wanting to cancel my membership. When I explained to him that in order to be requesting a refund for fees I would have had to have cancelled my membership he stated he would speak to this general manager Saul ** who members are not allowed to speak with in regards to a refund. Again no return call was received and I called an additional 5x's without any resolution.

I was charged again February 16th for $47.05 and was told this was my cancellation fee. I again disputed the charges and went in person to the gym and still was told, I will not get a refund. I am currently working with my bank on disputing the charges as well as filing a complaint with the Better Business Bureau. I have also contacted my lawyer in a hopes to stop their bad business practices. NYSC has 272 complaints and is known for not cancelling memberships. I encourage everybody this has happened to to do the same. This is the only way to put an end to this.

Management itself is pretty rude and the manager I spoke to never even bothered to understand my concern and kept on saying it's company policy. For cancelling my membership I'm paying $30 (cancel fee) + $20 (monthly fee) + $60 (annual fee non refundable for 2016) = $110. Nightmare is not over yet, there was some problem with my card, and I was never notified abt the problem, and I didn't check my statement as well. I came to know that I was charged $15 each month as late fee, when I asked why was I not notified when there was a problem, manager said "We can't call every member for a card issue. But can charge $15 late fee without notifying the member." My friends joined this gym, just bcos it's near to our place & we want to work out as a group. I feel bad that I dragged them into this. WILL NEVER RECOMMEND THIS PLACE TO ANYONE. BEWARE, to check the statement for any overage fees.

As someone who cares a lot about Hicksville, I will not let this go unnoticed; luring customers with services, then canceling them a few days later after payment is incredibly illegal and unethical. My dad works very hard for his money and he spent hours looking at what gym he should join and what benefits they all had. He saved up just so he could join this gym and bring his wife with him. Are you guys kidding? This is terrible and if this policy goes effect on February 1st, I will press full legal actions against your gym, not just for my dad, but for every member involved. I will get signatures and everything, because it isn't just an illegal practice, but it will set precedent for future unethical practices in our neighborhood and that's something I will not stand for. I will make sure everyone is made whole again and your gym is charged punitively so it will not even think that these unethical practices are an option again.

Original Review: Jan. 8, 2016

They charged my CC for $150 without providing any explanations. I have contacted them in writing asking for written explanation to this bill. It was not provided. I have not used this club in a while and asked to terminate. The lady over the phone said that it was early contract termination fine. This is NOT the case, since my termination was with notice and I was a member for over 2 years. They just charged my CC for $150 without any warning, explanation or a written bill or a written receipt.

The monthly payment wasn't the option as I have always covered the cost. First rep I spoke to about waiving the late fee because I wasn't notified of the payment issues, gave me an attitude. I then asked for a manager who didn't really make an effort to listen to my concerns or try to review my past payment information. He looked at his computer screen and said "we left you a voicemail." I never received a letter, voicemail, email or call from NYSC for the two weeks it didn't work out during the Christmas/New Year week.

This manager had the nerve to lie to my face to collect a late fee that was never communicated to me until I returned to the gym after the holidays. I loved this Gym and against my wife's advice about the bad reviews, signed up and was going to it for about a year. Because of the ** way I was treated and lack of care for my business, I had asked the manager to cancel my account. I don't want to give my money to people who treats their customers this way.

Upon checking my credit card account Cyber Monday, an unusually large charge caught my eye: $207.20 charged by NYSC [Clifton]. I called the gym and was told I have been on a per visit billing since moving to NJ. This was surprising to me considering the conversation I last had at the location. This is not what was explained to me by the representative that set me up, so I asked to talk to the manager and was told she was busy and would call me back. I did not hear from her that day but she did call the following day. When we spoke the manager (I believe her name is Angela) then explained to me that my membership was not properly transferred to their location. As such, I have been getting charged something around $12.00 per visit. Obviously, this made me upset.

She also told me there are several other usage charges (which I was not aware of until this week, as they were in smaller amount). She said that there was no way to verify the conversation I had with her employee, but that she would submit a case to cooperate and would be rooting for me. She also stated that she was absolutely sure they would reject my case unless I paid the proper transfer fee to use the Clifton location, as it would look good for my case (At this point, in retrospect, I am not sure she ever submitted a case, I feel this was something she said to get me to make an additional payment).

I reluctantly provided her with my debit card information and was charged an additional $50.00 plus tax, to officially transfer my single location rights to this location. The manager was unable to explain how they already had my *new* address on file, or how I was assigned a key tag to their location. I was clearly handled by an employee not well-versed policy. As far as what was explained to me, my monthly billing would continue, and it had. I was billed $29.95 by NYSC [Staten Island] on 10/1 and 11/2 (charges I did not dispute). I have attended in December and would have no problem paying up to $29.95 for the month. I have otherwise disputed all charges (through this date) from NYSC [Clifton].

To be clear, I have not attended the Staten Island location since July. I made a visit to Clifton with the sole intent of joining the location (I did not work out that day). I was helped by an employee that stated I would continue to pay $29.95 per month and could now attend the Clifton location, and only the Clifton location. It would make absolutely no sense for me to pay-per-visit at a club 2 miles from my new home. I do not feel I should accountable for an employee's mishandling of my account.

Angela told me should be calling back after hearing from corporate. I did not hear from her for nearly two weeks. I had however, disputed the charges. The week of 12/13, upon attempting to scan in, I was told my account past due for hundreds of dollars. It was immediately apparent that this was due to the disputes I made over per use fees (not monthly fees). When I asked to speak to the manager, I was told she was on a vacation, and for several days to follow. I was finally able to see her on 12/21. To summarize our conversion, she stated that my usage fees are valid as far as she is concerned, and that her well-trained staff could not possibly mishandle my account.

This was a very different conversation from what he had previously. She told me it was my word against theirs and that I would be unable to attend their gym until I pay my account up to date. She was still unable to answer who (in their system) updated my account information (as that would lead to the person that misinformed me). She told me it could have possibly been two people and both of them denied remembering me (not a surprise, who would admit to such a mistake).

At this point since I realize I will not be able to attend this location, I asked for a refund of my transfer fee, as I only paid it because she assured me corporate would throw out my case if I didn't. She denied that refund and explained that I am more than welcome to cancel, if I am willing to pay yet another fee. At this point I had to leave the location. It was clear to me that I would not be getting any assistance from this person. I initially wrote this to mail to corporate, but after an extensive search, I realize there is actually no known email for them. 1/5 Stars Consumer Affairs rating, D- BBB rating. Perhaps I am not the only one with this type of situation.

When I called two days later I was told that my account would be charged for the month, and I also explained that the reason of cancellation was moving. I was informed that the club itself can actually do the cancellation, and normally does, and if this had happened, not only would I not have been charged for the month but I would not have been charged a cancellation fee since I moved to California (from NY that is more than 25 miles). Yet now they inform me that they cannot waive the cancellation fee, though I qualify, because they did not receive proof at the time of cancellation, even though I told the representative that I moved from New York to California.

I contested the fee with AMEX and was refunded by AMEX, but have been hounded by calls from NYSC looking for $19,95 for a club membership even though I moved and have proof of flight, etc, because I was continually lied to and misinformed by their representatives, and figured that when I signed my contract they would send me a copy electronically. I have perfect credit and have been going to NYSC for 5 years. I will not be returning.

But most of all the NYSC OCEANSIDE!! Has not had hot water in months!! I workout and get sweaty!! I want to take a shower in a clean locker room! I want to know why are you letting a nice clean updated gym I use to be proud to be a member! I now feel I'm a member A "slop" gym! Most of all I'm paying for a membership. I was promised a shower with hot water!! Get your act together! And how are you going to compensate me for this inconvenience?? There is a new gym coming, a high end gym! The one that I thought I joined!!! Poor job in Oceanside! Embarrassing now! I use say with pride I was a member of such a well run gym without riff raff members!!

He proceed to cancel her membership but told me that they will not refund her for the September membership since she did not cancel on the first of the month (today is Sept. 2). Also told me that they will charge her $29.95 for a cancellation fee which was never mentioned when she joined. I told him this was ** and will be reporting this facility. Taking advantage of college age kids who don't have money is disgusting.

When I declined his offer and raised the bait and switch issue, he argued it was not him who maintained the website, and brushed me off. I tried to negotiate with him and he grew very nasty and condescending. He sneered at me: "It's 20 bucks. If you don't wanna pay, go workout somewhere else". Perhaps he saw me as am a poor college student and couldn't care less. But this New York Sports Clubs practiced outright false advertising and provided no customer service. The unapologetic self-righteousness is outrageous and unbelievable. I cannot fathom how NYSC could compete with much more friendly clubs such as Blink and Planet Fitness and stay in business.

Many members have written requests to the gym to maintain their original hours and to stay open until 7 p.m. but no representative has responded to these requests. In spite of my disappointment, I continued my membership because I felt I could use other nearby gyms instead. Now I have learned that the Danbury gym and the Somers gym will also be closing at 5 p.m. It is apparent that customer service is not a practice at New York Sports club. While they call paying customers members, they do not honor them with respect. I understand that they are claiming to be undergoing financial difficulties but by disregarding requests of paying customers they are either determined to close or simply don't care about service. I sincerely hope that all of these gyms close and are replaced by a better gym that will live up to customer service.

I told her that if these charges were not reversed, I would contact an attorney. She responded that it would be handled. Now over a year after the fact, I received a call from a dept collector saying that I have a payment past due. I called the corporate office billing department and she was trying to negotiate with me. I reiterated that it was a forged document and legally I am not responsible for the charges and asked to speak to her supervisor. She said that there was no one above her and that she was offering me a reduction. I will continue to fight this and ensure whoever is accountable for forging documents to be held accountable.

Then the salesperson was no longer working there even before my first visit to the gym. Employee turnover seems to be very high at this location, which may explain what happened when I went in to cancel my membership. I physically walked into the location at the end of May and spoke with an employee to freeze my account for the following month. He said it was no problem, went into the computer system and said it was done. A couple days later, I decided it would be better to cancel my membership. Again, I physically walked into the gym and spoke to an employee about canceling. When he went into the system, he said there was no record of my account being placed on hold. That was another red flag. He said it was a good thing I came in when I did because my credit card was going to be charged for June. He said he cancelled my membership.

There was no charge on my account for the month of June, so I thought everything was fine, but when I checked my credit card statement a month later, I noticed there was a $69.95 charge for July. As I was disputing the charge, they charged me $69.95 for August as well. I spoke with a manager over the phone. She wasn't able to help me, so I went into the gym to speak with her in person. She must be relatively new because I have never seen her before, and she did not seem to know any of the former employees I mentioned. She listened to me, took notes, and said she would send an email to corporate and get back to me. She cancelled my membership and sent me an email confirmation of the transaction which I got while sitting in her office. This is important: I advise everyone who is canceling a membership to get it in writing before stepping out the door. Do not take any employee's word.

A few days later, she left a voice message saying a refund for July and August was denied because there was no record that I cancelled the membership. I will continue to dispute the charges on my credit card. If one reads about NYSC online, one will find that they tried unsuccessfully to sell the chain earlier this year and are performing very poorly. My experience at 24 Hour Fitness was 100% better. I never had any issues freezing my account, plus I was never charged for doing so (NYSC charges a fee). Most importantly, when I cancelled my membership, I was never charged anything extra. I wanted to workout closer to home, but now I regret leaving 24.

The manager of the Harlem Club said it was fine for me to pay in Harlem & that he could sign her up for a membership at the Cobble Hill Club. When my daughter went to use the club at the end of April she was informed that she could only use the NY Sports Club in Harlem. I tried a dozen times to call and get this fixed with several managers telling me they could help, never called back and did nothing. Now I get the customer service dept who says they can do nothing and that I could only attach my daughter to the Harlem Club. This manager made a hollow promise and as a result I have been passed around like a YoYo and I rate New York Sports Club as absolutely pathetic in the customer service.

2 days later I get a phone call from the same girl who tells me that she understands my son has special needs but he is no longer welcome to the babysitting room. So, I asked her to cancel my membership, since she forces me to cancel because without the babysitting, I can't workout there. I asked her to waive the cancellation fees. Not only she did not waived the fee, she charged me the whole month of July. She called me on the 3rd. I called headquarters and they told me my membership was not canceled. So that rude, condescending ** Allison pretended to cancel my membership. NYSC in Mahwah New Jersey sucks. They are rude and lazy.

I requested to refund the money back in original form of payment. I got a call from Justin **, manager of kids' club in NYSC Ramsey, NJ saying that he requested a credit on my behalf - the request got denied. All I am requesting is my money back for my son Ansh **, which is $609. My daughter Sia ** has joined the NYSC camp too and she will continue going for another 4 weeks. I do not have any complain so far for her. I Preeti **, a member of NYSC and my husband Ritesh ** is a member too.

I had called their corporate office and had also gone to branch near me to get my monthly membership payments reduced to either $70 or $80. They are going to charge me a "switching" fee of about $130 dollars again. Other gym members who used to have the gold membership (you can only go to your home gym, and other gyms at off-peak hours) which I believe was in the $60 range. They got adjusted automatically (according to them) to passport without having to pay any fee. One of them was even a passport member!

NYSC doesn't know how to show appreciation to their loyal members and would rather extort more money from them before they can get adjusted to a lower monthly payment, and I don't understand how they selectively adjusted those who are in the $60 monthly payment bracket, without any fees, and not offer the same to their passport members who are paying over $100 a month.

In addition, to cancel, they require a 30 days notice - so they are going to charge me again for another month. When I asked them to look at my attendance record at the club, they said "we know that you haven't been there for three months but you are responsible for cancelling with thirty days notice." Finally, I asked if they would take a "freeze" notice over the phone and they said no. So, if you are out of town, there is no way you can freeze your membership. While the club itself is ok, the personal training, the policies and the reaction of the customer service department is beyond reprehensible.

After several attempts to reach him and demanding to speak to someone he picked up the call and when I explained what was happening, he was rude and told me "First of all, you don't get back anything because you were late..." I told him I'd had enough and wanted to close the account, mid sentence he switched me over to customer service.... After days of talking to them on the phone they told me they had to speak to him and have him confirm what I was saying as they couldn't take my word for it and were not responsible for refunding me (now $100+), and that I would have to pay $29.99 to cancel.

I told them that I was disgusted with their service and that they showed no respect or concern for their clients and that I wanted the account closed and no longer cared to get the refund. I know that I will never refer anyone there. They are on their way to becoming the new Ballys and end up with my lawsuits and dissatisfied customers for the way that they treat people.

Two months later (after our move) we discovered that we were still being billed. We called member services and were assured that it was an error and our account was cancelled. We reported the charges as fraudulent and it was refunded. Then we received an email saying that we could not cancel our account via email. It had to be done in person. TWO MONTHS LATER! And after never being able to see a manager at our club location. Another call to member services assured us that our membership had been cancelled and we could disregard the previous email. Last week we got a call from a collections agency and learned that our membership is still active. Member services REFUSED to put a manager or supervisor on the phone first claiming that "This issue does not require a manager" and then, after I insisted on speaking with one, I was told that "no manager is available." DO NOT JOIN THIS GYM!!!

The worst part is I was very clear about not getting billed after a year and the trainer who signed me up ** told me I would not be. Never mentioning that I needed to cancel my membership. The predatory contract (which I just found, Spring cleaning, what can I say) says in order to cancel you need to send certified or registered mail to them in Pennsylvania. Very, very, very upset about this still many years later. They completely took advantage of someone who was new to the city and young.

By the way, he said that is my job to have the number tag and that he was already doing a big favor in trying to find my son's name by his name, he even said probably someone mess it up my son's name in the computer. So I just want to understand, the customer in NYSC are only TAG's numbers!!! They don't have names??? Unbelievable frustrating situation, it is making to consider my membership that I have with this company for so many years!

NYSC makes it impossible to contact customer service (no-one picks up). Their managers don't call back, and don't give their names or numbers. It is impossible to reach anyone at the company without using public information to contact the very top management. NYSC has been a horrible experience on the billing side. From all I have seen, they appear to be an unethical organization that deliberately steals their customers' money in numerous instances. They need a consumer lawsuit to put them out of business for their unethical practices.

I went back to the gym right away, and spoke the same man. I told him that I wanted to cancel my membership immediately and why, and he told me that was fine, he would settle it right away. I asked if I needed to sign anything, and he told me that I did not, he would take care of it and it would all be in their computer system. I verified more than once, that I would NOT be charged by the gym, since I had canceled within the allotted time and he assured me that I would not ever be charged, and said he hoped I would come back and open a membership when I had recovered from my surgeries and was healthy enough to work out again. I thanked him and left, and went ahead to have my surgeries, hospital stays, and some incredibly difficult months of recovery time which I am still going through.

In the fall, while checking over some charges to my bank account, I realized that NYSC had been charging me their monthly fee the entire time, when I had been assured they would not charge me at all. The man I spoke to had obviously not canceled my membership. Around this time I also got a new credit card, and obviously did not contact NYSC to give them the new info, since I was not a member. They began calling me up to 5 times a day to get the new card details, while I was trying to contact them about the fraudulent charges, they gave me the run around for weeks, I was never able to speak to anyone who could actually do anything about my situation.

They said condescendingly, 'We're sorry you're sick, but you still have to pay,' it was like they couldn't hear me when I said I had canceled, and since I had been told I didn't to sign anything to cancel, I have no proof. They continued to tell me that since I was still listed as a member in the computer, I had to continue to pay, and nothing ever got resolved. I was never even able to use the gym one single time, but hundreds of dollars have been stolen from me.

Obviously there was no way I was ever giving them my new credit card details and since I still had enough to deal with trying to get my health under control I didn't pursue it or try to get the refund I was clearly owed. I have been through several of the hardest, scariest few months of my life, and NYSC did everything they could to continue stealing form me during that time. I feel violated and abused by this deceitful, cheating, scam of a company. Recently I have been getting several calls a day from the debt collection agency they apparently passed me on to, and a bill for yet more money they want to steal from me. I am just astounded at the lengths this sleazy company is willing to go to to cheat and scam people out of money. Everyone involved should be incredibly ashamed.

I hope people keep sharing their stories so that everyone will know this gym is nothing more than a scam, cheating people every way they can, hopefully enough people will hear these accounts of the countless wrongs done to honest people that NYSC will go out of business.

I've been a member since NYSC took over my gym. I can't believe they'd treat a member like this. I would strongly urge anyone against signing up for physical training sessions at NYSC. This blog is full of similar experiences. NYSC and their corporate parent are not to be trusted with your credit card.

I know I've paid dues, so that's not right. If I can't get this report by March 31, I'm out $600. This is total insanity!!! I think this company is sorely mismanaged and would not recommend it. The way they treat customers is disgusting.

I have my personal trainer's certification and I retained it for my personal gratification. I was approached by ** whom informed me she had now been promoted to a fitness training manager. I had a problem with her prior to rejoining in October 2014. Poor choice on NYSC. She is lacking professionalism. She approached me in the middle of the gym floor while working out with my son and cousin whom were ready to join that evening. After her display telling me I am training and I can't train in the gym they were highly upset.

I went to speak to ** the employee whom handled my membership when I signed up. ** must have been following me around the gym. She was rude and interpreted my conversation with ** telling me I was yelling at **. There was no reason for me to yell, raise, or argue with **. She has always been professional and anyone that is joining I take them right to **. In fact after I rejoined I received a email asking my experience I praised ** another person whom is at the front desk always friendly. First and foremost when I am working out together with others it's as partners. I was Unaware because I have my certification I am to workout by myself and not aloud to have partners.

THIS HARASSMENT & DISCRIMINATORY reason being I have witnessed many members of the gym working out in groups and many couples working out together. A TRAINER instructs a client like a teacher in school. I workout side by side with each and every friend and family member I have brought to the gym and a family and a friend whom has already joined. She left her former gym to join NYSC. ** when I rejoined was aware I had my certification and just asked I don't get in the way of trainers in the gym. I have respect for other trainers along with other members. If someone is in an area or using equipment I may have wanted to use I reroute myself to an area or equipment that is free. This why I like it there. The gym is big enough to find somewhere or something to do if the original workout you had planned is unable to be done due to lack of space or equipment being used.

I have also been informed by other members there is talk about my payments on my membership. It is unprofessional for employees to be giving out personal information to other members whether it be true or not. I have also heard there were employees saying I was telling people I was certified and I wasn't. Well I do have my certification and my number to back me up. My question now is are all your trainers certified and I will be looking into this. I have heard that trainers are hired and have a certain amount of time to get the certification. This is not only NYSC but also practice in other gyms. I know firsthand because I have been on interviews and told this.

I had another 5 to 6 family members that were interested in joining. I guess NYSC is doing very well and they don't need anymore members. ** canceled my membership. NYSC has a couple of young and unprofessional employees in management roles that need training on professionalism. My group while working out witness Your Personal Training Manager ** stretching two young gentlemen members. We, my son and cousin are 24 both making the comment, "I wonder if she sits on everyone's back that way to stretch them."

The two females in my group were offered. One was my cousin and was there along with her husband and felt uncomfortable. While I was studying to receive certification I did not learn any stretches that involved me sitting on a client's back. I pulled out all my paperwork and looked though my stretching exercises and did not see any that she was performing. So again young and professionalism on her part. Individuals join the gym to become healthy or stay healthy and stay or become stress free.

I would appreciate if you can give me a call to discuss this matter further. My membership has been paid for March I would like my membership reinstated. My cousin and her friend that just canceled their membership at another gym they belong to are highly upset. I have another cousin and her boyfriend that were coming Friday to join. Along with the two boys my son and cousin who will not join unless I am a member. They informed me they will go where I go. Hopefully we can take care of these issues rather soon than later and without me going to social media, internet, and following up with an attorney on my right with the harassment and discrimination I have received. Like I have stated I like the because it's big. Most of your employees are friendly. There is a handful whom are not. I can also give you a couple more names. The two main unprofessional you have are in management roles.

In November 2007, my daughter no longer could use the gym and wanted to terminate the contract. The NYSC representative told me that I would still have to pay the monthly fee because the contract could not be terminated early. To use up the remaining 6 months, the membership was transferred to my son. However, both the NYSC and WSC representatives assured me that the contract would end on August 18, 2008 and nothing more needed to be done. My son last used the gym in Silver Spring in August 2008.

Upon close inspection of the contract, we now understand that to terminate the contract it requires a 30 day written advance notice and the contract is open ended. This was a fine print, that clearly was not brought to my attention, but was hidden from my attention. Given the misrepresentation by NYSC and WSC representatives and the fact that no one from our family has used any of the facilities for 6 years despite month after month of continuing payments, I request at a minimum a 2 year refund of $1,154.40. In exchange, I would sign and notarize a release and settlement document. This company makes people paying for years, never questioning why no one ever shows up at the gym.

Fortunately my credit card was reissued, and then was when I noticed what was going on. The only thing they did was to reimburse me one year of membership, claiming that they can only do that, making me sign a Form of Release and Settlement. They should have offered me 7 free years!! They are deceptive and not to trust, and now, they keep calling my cell phone at home. I want this company to stop calling; I don't know what is about and I don't want to hear. I have noticed that some of the clubs are closing down: they deserve to go out of business.

The following month I was charged for the regular membership again and a cancellation fee. When I tried contacting the general manager, he too started avoiding me and therefore I disputed the transaction with my credit card company; that's when they came back and said, their contract states that I must write to them that I am cancelling my account 30 days in advance and they recharged me the amount. I have paid over $300 for three months of going to the gym.

The one star rating I'm giving this organization is due to the recent experience where I have to cancel my membership due to moving out of the area. I called the membership department in late October (2014) to cancel. I was informed that I needed to give them 30 days notice either in person or in writing. I told the service representative that I had moved out of the area and would be difficult to cancel in person. I also would not be using the club as I was no longer in the area. She reminded me that the 30- day notice clause was part of the contract I signed in 2009 (which I think it's a clever way on the part of Town Sports International to make more money). So I ended up paying an extra month of membership fee (I paid for both Oct and Nov) even though I did not use the club.

I received an email confirmation for the cancellation and payment. Since then, I had been receiving frequent calls from the billing department saying that I still owed past dues, even after I explained multiple times that the membership has been cancelled. What's more outrageous is that I received a letter (and calls) from a collection agency last week (Feb 2015) for the past due charges. I had to fax the email confirmation from last Oct (thank God I saved the email) and my credit card statement etc. to the collection agency. I also have to call the membership department to make sure there will be no further charges to my account. After all the time and energy wasted, I'm hoping this would be it, but have to wait and see.

Like I said, I had enjoyed the PSC Club at High Point (even though I recently found out that newer members have been paying much lower membership fees) and even made recommendations to friends and colleagues in the past. I would now strongly recommend NOT joining this club unless the management of Town Sports International changes the deceitful cancellation process and address the incompetencies some of the employees (or 3rd party CROs) have demonstrated.

Now people can pay $19 dollars a month, just $9 dollars more than Planet Fitness and wait for it... they don't get any towels! Yes I know what you are thinking, now all filth of Queens is going to sign-up and they make sure they won't shower or place towels on the machines. Yack! Or you can pay more and use the towels but only 2. One to clean the machines and the other to place it on top of them, I guess. I wouldn't be surprised if they started charging for toilette paper. Wait, do the $19-a-month get toilette paper?? We shall see.

But, to top it all, old passport members keep on paying the same price UNLESS they want to switch to the reduced prices for which they have to pay to downgrade their membership! STOP THE MADNESS! What?? Seriously? Who came up with this? I guess steroids not only shrink the wee-wee but also the brain. Oh yeah, hey I forgot to mention that you can rent towels now! $2 each! Which is about $1 dollar more than buying a towel of the same quality from the 99cents store. Dear NYSC, your already filthy gym is going to be a stinky ratchet one too now. So if that was your brilliant plan, mission accomplished.

This happened again this month. Last month they charged me $84.99. I guess it's my fault that I haven't checked my account for Chase to notice how much they were taking out. So I called them and I was told I'd get a call today to talk about it and no one ever got back to me. I'm going tomorrow to confront them about my anger and I would do so much more to find a way to sue that place for stealing their customers' money. I had a medical reason as to why I stopped going for a long period of time which is one of the reasons I thought they charged me extra but still that's ** up. To anyone 15-17, talk to them about a JUNIOR MEMBERSHIP, but to be honest, I don't recommend this gym at all. There so many other nicer gyms and get the same work out and even at home is much better. Best of luck to anyone else having issues with this ** hole of a "gym."

Good Luck trying to reach someone on the Customer Service line, I have literally spent more than one hour waiting on hold during the "phone hours" and still never spoke to a live person. Making matters worse, when I went to my "home gym" to talk to someone about the billing issues, I was met with an attitude and a proverbial "f" you. They couldn't be bothered to help me in the slightest and were annoyed that I had any questions about the new billing.

Which rolls into my # 1 issue. They started rolling out $19.95/month no commitment memberships. I want to continue having my passport b/c I enjoy being able to go to whatever gym I please. I noticed that the Passport Memberships had gone down in price as well, but when I went to my home gym to discuss this they wanted no part in it at all. They told me my only option was to pay $140 to get a price reduction from $89.99 to $79.00 bc its considered a new membership. REALLY???

I have a friend in another gym who was given a passport with no additional pricing at $59.95. I have another friend who was given a passport at $39.95 with no additional pricing either. WHY? Oh wait - BC NYSC didn't want them to reduce down to $19.95 so they candy coated it and told them they now have passports. WAIT - so why I am a jerk who still has to pay $89.99 for a passport, while they are handing out passports at whatever damn price they feel like to keep revenue coming in? I don't know what I'm more annoyed about - the fact that NYSC was NOT PROACTIVE at all during this transition or that they have arrogant managers working at their facilities that don't give a ** about your membership plan. They are only trying to get more heads in the door.

Finally I went to another gym (not my home gym) and the manager there was as helpful as he could be considering his hands are tied behind his back by NYSC. He allowed me to go down to $79.95 with no additional fees, if I wanted the $69.95 it would be an additional $140. I said great and thank you. LO AND BEHOLD on my credit card statement I was charged for another ANNUAL FEE of $49.95 to enter into this new contract for $79.95. But wait, I was told there would be no extra charges - mind you I was already charged an annual fee of $39.99 one month ago. I'm currently disputing the charge and have written another scathing email to NYSC that I am sure will go unanswered. But this is ridiculous - unfortunately I will remain a member until another gym opens that has locales near work and home :(

1. Was charged for two personal training memberships, head management said "We cannot refund your personal training fees, lets try some elaborate solutions to outsmart the computer and corporate." When they figured out they couldn't log my training sessions, they somehow could suddenly refund me the money and credited my credit card. 2. It took several phone calls and several months to get my $30 for $30 days fee refunded.

3. The eager personal trainer intentionally lied to me about cancellation on 9/30/14. When I stated, "I will only train for three months, that is all I can afford, we will finish up at the end of October.", she wavered, looked nervous, said "oooooooook", and did not inform me that I needed to speak with the Fitness Manager that day in order to satisfy the terms of that contract. This trainer is aware of the "we cannot refund your personal training fees" policy, and used the dishonest corporate structure to attempt to extort money from me.

4. The Fitness Manager was unavailable to cancel my membership, when I inquired, during business hours, for several days. I was not told I could cancel in writing. I was not told I could cancel at all. I did not receive any cancellation from the officers of this business, upon request (beyond my repeated request to my personal trainer) for 18 days. 5. The Fitness Manager promised me a refund. On the day I called to request a refund, a personal training session was fraudulently logged into my account. I heard stories of this happening at this location before, where personal trainers were fired for logging training sessions that did not occur.

6. Two days following my refund request, I met with the Fitness Manager again in person, and he again promised me a refund. However, the Corporate Office, Member Services, has it recorded that he denied my refund the day it was requested. He later insisted that it is not possible, he does not approve or deny refunds, only submits my name and key card number.

7. I did not receive any notice that my request for refund was denied. Upon contacting the company towards the end of the month (Thanksgiving), I learned about the fraudulent sessions. Concerned, I wrote a letter to the Fitness Director, asking her to investigate, check my key-tag sign-ins, and either extend the sessions and reinstate the fraudulent sessions to provide fair service, or to simply refund me as was possible in the first month's bill, because that would be the most simple and fair solution (as they did not cancel my account on the dates I was requesting cancellation). She was supposed to respond within two business days. She did not. I received an unrelated reply from Member Services, that stated I would no longer be charged, and of course that they were powerless to resolve the issue, and that the Fitness Director should be contacted to resolve the issue.

8. Before the end of the month, I asked my personal trainer to extend the sessions. Again, she gave the lied, said the general manager was resolving the issue, and gave the response, "Ooooooookaaaaay." The Fitness Manager was still promising me a refund, and insisted he had nothing to do with the denial. However, between him, the director, and the trainer, there seems to have been a system in place that attempts to blocks refunds by logging a used session, because of leading statements like, "didn't your trainer text you that day because you were supposed to be training with her and she might have logged a session by mistake?"

9. I came in December 1st to speak to the General Manager and to check the status of my sessions. Nothing had been done. He said he would look into it and get back to me. Upon hearing from him in an email that nothing had been done, I informed him that I would dispute the charges for services not rendered. 10. On the 15th, they charged me again. The credit card company confirmed that the original charged had been resolved without dispute, that I did not owe the money for the training, and that this was a new charge.

The charge was due to reinstating three training sessions, not four. Later, I learned that they determined that I had used a training session, despite three things: I can prove I never went there, the trainer confirmed with me that we never trained that day, and I was requesting a refund the day they say I used a session, which is obviously untrue. I requested the director investigate, and the result of her investigation is lies and fraud.

11. My credit card expired, and the club could not continue to charge me unless I came into the club to pay dues. I learned that 1. You cannot receive a bill and pay it, you must have automatic debit. 2. You cannot pay your bill ahead, and you will be considered late if it does not arrive on the 1st of the month. 3. The "monthly" charge goes from the 1st to the 1st, regardless of the number of days in the month. So when I canceled at the end of January, I was told I would be prorated because the dues are charged on March 1st, which is only 28 days away. However, in January, my $39.99 gets me 31 days. So I have to pay extra for March 1st, 2nd, 3rd, and 4th, even though I canceled the day I was billed $39.99.

12. Despite my diligence, the club gave no ** when I called and asked that they remove the charge from my account. I informed them that I was canceling my primary residence, was now an hour away from the club, I was defrauded, you name it, and that I do not owe the money on the account, so I will never pay it. This whole time of the dispute I was prevented from working out because I owed money, and yet I diligently paid dues for December, January, and February. And still Member Services insisted that I used the session, had no apologies, and refused to remove the charge.

I told them that they did not uphold their end of the contract, which is an agreement by two parties and has both their rights and obligations, and they did not provide me with service, did not make available officers to execute my request for cancellation in a timely manner, defrauded me, manipulated me, and prevented me from using the service for which I was paying. To me, their insistence that I owe the money could have been proven, were it true, by answering the credit card dispute I opened. They did not! They knowingly committed fraud, and don't want to open themselves up to a lawsuit.

I've read so many stories on this site, many of them heartbreaking, of good, honest people completely screwed by this company. I feel due to the similarities in the stories, the use of Member Services as a pawn to block resolving disputes and giving refunds, and the deliberate fraud that I've experienced, that this a policy in levels of upper management, and that a conspiracy to defraud could be proven were the company opened up to lawsuit.

To me, it's really silly, because I would've been a happy gym member had they not been personally trying to extort money from me, especially since I am so low income. Instead of $356, they would've had $500 in yearly fees, and beyond. If there are any former employees that know how fraud within the corporation works, and can provide proof, or are just simply tired of the way the corporation makes your job more miserable than it needs to be, please speak up, contact a lawyer, and seek justice for all the people on here who have been wrongfully harassed and charged by this company.

Anyway, out of the blue last week I was greeted by a smiling blonde woman stating that I now have full access to all of the NYSC gyms. Free. Hmm. I was really surprised. This gym is not known for giving ANYTHING away in fact I'm pretty sure they would steal from you if they could get away with it what's the deal here? Twilight Zone moment. Thus, a few days later I learn why. The rates have changed aka gone way down for new customers. So it's basically a little dog bone they throw me because the new rates are only $20 dollars a month with the initial fee not $60 or $70. Boooo. I'm not a chihuahua. A sucker maybe, but not a dog. I ask if there was anything I could do to get this deal and was told I could quit and resign up and pay the initial fee again. Duh. This whole situation is unfair but whatever, I put up with it.

I'm going on vacation next month and want to freeze my membership for the month anyway. This will give me a chance to think if I want to switch gyms. The freeze is a charge of $15 instead of the monthly fee, and prohibits you from use of the gym that month. I called twice and left messages with the receptionist(s) to freeze and was told the manager would call me back to confirm. Did he call back? Hells no. I called the 800 line and was on hold for 18 minutes before I hung up and tried the gym manager direct. Again. No luck. Ok so I can't reach the manager hopefully they followed through. I check my bank statement to confirm that my membership was frozen. Nope. Request denied? or Ignored. I am charged the full monthly gym fee not the freeze fee. I called the 800 number to no avail. I've called back the manager now for the fourth time and still cannot get him on the line nor get a call back.

Five days later now, I'm left with a charge, cannot seem to freeze this month and I'm going out of town and won't be able to use my gym. Wait it gets better. Not only was I charged the full amount this month but I was charged the amount of 69.95 which was the amount I would pay if I were accessing all of the clubs. Argh!! So now I'm calling my bank to file a claim. Calling the gym AGAIN and not able to reach the manager AGAIN, calling the 800 line again, to no avail. Fool me once shame on you. Fool me twice shame on me? I would rather run laps around my kitchen table than give this company another dime. So mad right now.